We've all been there before. Waiting on hold for hours for customer service phone number. I called the toll free line at 1-888-211-4727 and got put on hold for an hour. Here's what happened to me and why I will never use Sprint again.
I purchased 2 iPhones, the S6 plus, and 2 iPad Airs on Feb 10, 2016. I needed the ipads fairly quickly and advised the rep that another store had them readily available. I was told the iPads would be delivered by UPS by Friday Feb 12, 2016. I agreed to wait until then. I called on the 12th and I was advised that it usually takes 3 to 5 bus days which is the total opposite of what I was told before. The customer service rep stated I can call back later in the day to see if another shipment came in. I called back at 3:05 cst asked if my shipment has come in and was placed on hold.
That hold while waiting for the 1-888-211-4727 number was for 52 MINS.
No one ever came back on the line. I had to hang up and call again and on the first ring a rep by the name of Leticia answered. I explained that I was livid that someone placed me on hold for literally over 45min. She passively apologized and stated I can help you now. I asked for a manager and she said the manager was on a conference call but would call me back sometime that day. I never got a call back.
This is the worst customer service I have ever seen in my entire life! We have been loyal customers for over 15 years and this is how were treated. This is unacceptable. I do believe it is time to find a new cell phone carrier who is willing to give excellent customer service and who values loyal customers. I added a screenshot of the hold timecall to the Sprint store.