Wyndham Hotels Customer Service
Rated 1.08 of 5 Stars
Based on 813 Complaints

Contact Wyndham Hotels Corporate

Toll free phone number: 1-800-466-1589

The Wyndham Hotel and Resort is one of the largest hospitality chains in the world. Within 100 countries there are several hotel brands operating within the Wyndham Corporation. There are over 8000 hotels and revenues in 2013 were reported as US 5billion. In 2007 there were over 33,000 employees with the company. It is publicly traded on NYSE:WYN.

To reach Guest Relations call 1-800-466-1589.  You may also contact CEO, Stephen P. Holmes at Wyndham Worldwide, 22 Sylvan Way, Parsippany, NJ 07054. The corporate phone number is 973-753-6000. You may also contact Club Wyndham at 1-800-251-8736. Find Guest Support here.

Club Wyndham, Wyndham Rewards, Trip Rewards, Dolce Hotels & resorts, Wyndham Grand are part of the chain offerings. AARP savings, Bed&Breakfast plans and a recent US World and News Magazine #1 in Travel Rewards are noteworthy. Social support is found on Facebook, Twitter and Instagram.


Experienced poor service? File a complaint here!

Wyndham Hotels Contact Information

Report complaints to corporate and get satisfaction

  • Wyndham Hotels headquarters address

    • 22 Sylvan Way, Parsippany, NJ 07054
  • Company website

  • 1-800 phone number

    1-800-466-1589
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-6pm EST, Monday to Friday

Browse reviews of other Hotels



Top Wyndham Hotels Complaints

Browse more than 813 reviews submitted so far

20

I arrived very early in the morning the front desk attendent was very nice . When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread. As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. . Trash in drawers .. If that wasn't enough shower had pubic hair and toilet was not flushed but used?? Says pool and that was not true. At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left. This was at( 8:30 am ) breakfast sound been t 930 am.There was only cereal and bread,juice coffee. Very unsatisfied. Trying book another room somewhere eles.

20

Days Inn 7/14/19, Winston North Carolina. Arrived evening . I believe the room was 117. It was listed as non smoking. Pictures provided. Bed linens riddles with burn holes. Sheets, blankets etc.. Desk chair badly stained with dark just stains. Paint peeling off walls and bathroom door.
I went to front desk and provided pictures . Clerk said she was sorry and provided another room. We had to move luggage to another room around the corner . New room not much better with stains on chairs but there was no burnt linen. We were tied from driving and decided just to spend night and leave in am. Some strange car drove up outside front of room and man got out an started pounding on our door. It was dark & late and we didn’t answer. We were very tired and barred door with plans on leaving early am. My husband went to front desk to check out and get breakfast . He did tell clerk about the strange visitor pounding on our door in the dark. Clerk did nothing. He went to free breakfast bar and it was very dirty and unappetizing.. We had to pay $85. For this entire pleasure stay. It was our first time to use our Wyndham Rewards points and obviously our last. I sent the pictures to the manager at the hotel and his response was that they strive for good housekeeping. That was it! No attempt to make the stay right.
Customer service was non existent. I asked manager where I could make a formal complaint and got no response.

Ref. Code # 4291583

20

My work crew and I have been staying at the Days Inn, Denham Springs, LA every week for nearly 4 months.. I would advise anyone checking in to PAY WITH CASH for your stay.. only use your charge card to cover the 25$ incidental fees.. 3 of us have been double charged for the last 5 weeks straight for our rooms causing overdrafts and negative bank accounts. We are an out-of-state crew and manage our accounts so that we have money to eat on and gas to get home on! With the extra charges we are coming up short! When we approach the hotel about said “extra charges” we are informed that we will have to call the corporate office or it is our bank causing the problem! When we call the corporate office we are informed that they don’t handle billing and we have to take the charges up with the hotel!! NOTHING BUT THE CORPORATE RUNAROUND!! meanwhile we are going without food and gas to get home!! Total incompetence from the from everyone involved! No one is responsible for anything or can help anyone to fix their own company’s mistakes!!

20

Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue.

Cheryl Musgrave

20

When I came to the room to check in at days inn August 10, 2019 the first room I checked in was 208 and the room was dirty the bathroom was dirty the coffee maker still had coffee in it The floor was dirty and the bed was so then I change my room to 204 went into that room the floor was dirty there was a mold in the bathroom on the bottom of the bed the curtain part of the bed had hair all over it The blow dryer did not work no Arning board walls was dirty and the light in the bathroom did not work

20

I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful

20

If I could I would not add any stars. I currently dealing with an ongoing issue with Wyndham and trying to get money back from a stay in which did not take place. Absolutely no one has been helpful to this point and all they have been able to tell me is to wait, wait another week or two and someone will get back with me. Unfortunately that has never happened. I have always been the one calling them only to get the same BS story from them. I never should have been charged and now that they did that, they are taking their sweet time in getting me my money back. I am beyond upset at this horrendous customer service and standard customer sympathy that they display. The steps that they could take they haven't. This didn't need to even become such a huge issue but is has. Maybe if I would have just stayed in their hotel, even with it smelling stale and musty because the air conditioner was broke and the hotel was unbearably hot that day/night, I would not be going through this now. But since the hotel was in such bad condition they let me cancel my reservation and go somewhere else. But much to my surprise they still charged me for the stay, and when I found out what happened the manger at that hotel was a real jerk about everything and would not just refund me my money but rather send me through this unrealistic nightmare in trying to get my money back. This is my last time dealing with Wyndham because strangely enough this was the second time in a year that I have experienced the exact same issue. The first was in Los Angeles and this time was in Shreveport. I can not say it enough, but I am so disappointed with the level of customer service that I did not receive. It is as if my money is not of importance. I will continue to share this story, until this type of treatment is no longer an acceptable way of handling this type of problem.

20

I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599). I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance. We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer. The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made. We complained once to front desk and nothing. But we were there just to sleep and tend to family matters. When we check out my mom paid for room 219 on her card and got a receipt. My aunt paid for room 316 and got a receipt in her name. However, the front desk could not print receipts because it was too early 5 a.m. -- what does that even mean?? but we needed to leave to get to the airport so fine.

I called the hotel today because my credit was charged for my Aunt's room - room 316. I called the front desk and the woman said that my card was the one presented. Not true - I NEVER presented or authorized my card to do anything other than hold the room in the event that we did not show up or canceled too late. My aunt checked her receipt and it's in her name and address but charged my card. How does that even happen!!! Her card was swiped! But they claim to have no record of her card. The front desk manager told me i was being combative. But she was treating me like I was an idiot and kept telling me that I had to have presented my card. I am a lawyer. I can't commit fraud or risk losing my license - so I'm not trying to get something for free, but I feel like the front desk is being extremely shady and am recommending that both my Aunt and I report our cards as compromised and get new numbers, because I don't trust the people working at this hotel.

20

Wyndham took over La Quinta hotels. I had over 40000 LQ points. I have tried 4 times to get my account transfered to Wyndham. Wyndham was suppose to send email in April 2019 on how to switch. Never got it. Called their member services 4 times. All reps English so bad I had problems understanding them and they had problems understand me. I was given a new # which I repeated back to the rep. When I tried to log in the new # was not accepted. I had also given the rep my phone #. It was not accepted when I tried to reset log in. I called again and all 3 people I spoke to had poor English skills. First I was told my new member # didn't exist and same problem with my phone #. I could not understand the rep so I asked to speak to someone in the US. After a long wait a second rep came on who English was worse. I asked to speak to a supervisor but was told no way to make sure a supervisor answered. Then I was hung up on. Each time I try to call and get this straightened out same results. I tried emailing nut since my member # is incorrect the site would not send my email. So after numerous calls and 2 hours of wasted time. I still have no access to my account and no 40000 points. I was at one point transfered to someone that triave ever had.ed to sell me a vacation. Not sure but maybe a time share. Worst hotel experience I have ever had.

20

I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to do

20

The first room we were given was not cleaned after previous guests. Beds were unmade. Looked like it was still occupied. Second room smelled awful. There was food and mouse droppings on the floor. The bathroom had mold in the tub under the soap holder and the toilet wasn’t clean.

20

My wife and I recently took a 10,014-mile trip. When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.

Two places stood out from the rest, the first is because of how great the stay was. The second was the worst place we have ever been in.
The first was the Days Inn at 2155 North 11th street Beaumont Texas. The stay started with meeting Linda at the registration desk (and again at check out). She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.
Then the room, it looked exactly like the photos that were on line. Everything was beautiful and very clean.
The next morning when I went to get my morning coffee. I saw that there was a great hot breakfast (not a continental breakfast), well supplied. The very nice Leisha was cleaning the tables as guests left. Later when I went back for a second coffee and one for my wife, Leisha was washing the front door windows. I told Leisha that the side door was locked, she informed me that it was not locked just hard to open. She immediately went and fixed the door so it was open. The food was still well supplied.
My wife and I came down and had one of the best breakfasts we had on our entire trip. As we finished eating (about 8:30) we saw Leisha refilling any food that was down just a little.
The second place was the Baymont at 930 W. I-65 Service road south. Mobile Alabama. The person at the registration desk was not the best. When she gave us our room key, she never told us what room number we were in or where the room was located. We had to look on the card she gave us and drive around until we found the room.
The room looked nothing like the photos on line. It was not the best smelling room and was beyond filthy (we both wore shoes in the room). I do not think the room had been vacuumed in a very long time (I doubt the carpets were ever steam cleaned). The desk below the TV and the Refrigerator were pulled away from the wall. Behind those was all kind of trash including men’s underwear, as well as a stain on the wall. By the entrance door there was a 3’ crack in the wall (had been kicked in). There was floor tile missing. Toilet seat was in bad shape and the tub was filthy looking (glad we only wanted to take a shower). The bed looked like someone was laying on it after it was made.
The TV did not work. I found the power cord on the floor. I had to have maintenance come as the TV had to be removed from the wall to connect power to it. The remote did not work. After about 4 hours of the maintenance man coming in and going out, I told him to forget it.
The refrigerator was not useable as it had about 8” of ice around the freezer not allowing the refrigerator to be at a proper cool temperature. The microwave was not plugged in as there was no outlet (we had to use our own power strip we unplugged the TV plugged in the power strip, then plugged a light, the TV and the Microwave into our power strip). In order to use the clock, we had to use our own extension cord.
The towels were filthy looking. I asked for clean towels and was told they were clean but was given towels that came out of the dryer. These towels looked cleaner than the others did but each towel had rips in them (I would have used them as rags).

The swimming pool was green and there was man smoking by it. There were people smoking all around the motel grounds as well as butts all over.
The next morning my wife woke up with a head ache and all stuffed up. She told me that the curtains smelled like smoke and that was what her problem was. It was well into the afternoon before she was starting to feel better. We had requested and were told that we were in a non-smoking room. The reservation number for this room was 81926EC025313.
You can also see we are now Diamond members #142941431D. We did not ask for another room as we could not see any room being any different, as a room does not get this bad overnight.

Edward W. Enser Jr
Pictures enclosed.
Baymont by Wyndham Mobile/ I-65
930 W I65 Service Road South Mobile, Alabama 36609
+1-251-301-5505
SAT, 07/27/19 - SUN, 07/28/191 ROOM, 1 NIGHT
2 ADULTS, 0 CHILDREN
Check In
After 2:00 pm
Check Out
Before 11:00 am
Room Details
Free WiFi, free continental breakfast, air conditioning, coffee/tea maker, hair dryer, HDTV, alarm clock, desk, iron, ironing board
1 King Bed, Non-Smoking
Wyndham Rewards Member Rate
$58.90 USD
Taxes & Fees
Cancellation & Rate Details
$8.25 USD
Total for Stay
$67.15

20

I booked for 15 th of August
( today is the 13th) for 8 days a room at dalton super 8 convention center.res # 87183EC006502
I cancelled a week ago!
I have called hotel 1x, I called reservation center 2x and asked repeatedly to have a cancellation confirmation sent to my email
Either
MooreFlagd@aol.com
Or
Crismoore60@gmail.com
All 3 request did not result in a cancellation confirmation thoigh it was promised.
Would you please send me such or initiate that I get the cancellation in writing. I have to have it for the office.
Vhristine moore
801-809-3808

20

On 8/3/19 we checked into the La Quinta Inn & Suites by Whydam, in Utica Michigan. Upon our stay that evening, we went down to the pool area to utilize the pool and hot tub as we planned and specifically booked this hotel for. Within 5 minutes of being in the hot tub, our eyes were burning so badly from the high levels of chlorine, we exited and tried the pool. After being in the pool, we experienced the same issue and had to get out to rinse our eyes out in the shower. The burning continued for almost 45minutes after we had to cut our pool time short (my daughter was extremely disappointed) and go back to the room. Hours later when in the lobby purchasing some snacks from the refreshment area, I made mention to the young man working the front desk that the chlorine levels seemed extremely high in the pool, to where we could not even swim. The staff member told me that the pool had just been shut down for maintenance for a week, and he was directed by management to add extra chlorine to the pool to clear it. This kid seemed new and like he was not making this up, but rather doing as directed and felt like he did something wrong. I then explained to him how that should be disclosed to people staying at the hotel. I asked if he had a manager there, but he said he would have on call me Monday when they were back in. He took my name and number, but I never received a call. This was the largest issue with our stay but followed up with some others. The sheets on the fold-out bed my daughter was using in the king suite we paid extra for were dirty with crumbs upon opening it. We had to call the front desk and new sheets for us to remake the bed with were delivered promptly. The next morning at breakfast hot food ran out an hour before breakfast was up and when I mentioned it to the staff the lady was quite rude in the fact that "she'll get it but it's going to be a while". An hour later I went down through the lobby to get something from my car before checkout and almost slipped on what looked like dog puke. I made the front desk aware and she cleaned it up pretty quickly.

After never receiving the call I was promised from a manager by the night staff gentleman, I reached out to the hotel today. I spoke with an older lady named Robin I believe, who said she was a manger. Upon explaining only the chlorine situation to her she became immediately defensive and jumped down my throat, and talked about how her new employee was lying to me and will be reprimanded. She then proceeded to put me on hold quite sternly in her tone to deal with someone at the desk. It was the most rude and unprofessional way I could ever fathom a manager handling a health and safety hazard. I then explained to her that her entire tone and way she was handling the situation was not ok, that I need to get back to work and am unwilling to continue the call. I was willing to work with them on our next stay, but at this point would like the trip refunded or will contact the corperate office. She told me contact the corperate office and have a great day, and hung up on me. Please reach out asap to further discuss.

60

Julie, the manager, basically just called me a whore, referring to the people that have come to see me. First time I've seen a few of them in 5 years. She also said some employees said my room smelled like drugs. The employees that said this, busted into my room without knocking, right before I got a call from the manager. Since when does housekeeping need the maintenance guy with her? Julie assured me they weren't up to anything, stating that the guy "isn't straight". Funny, since his girlfriend is pregnant. I am furious! My Mom is at SGMC, which is why I'm staying here. I haven't disturbed anyone. I haven't damaged anything. Some nights, I stay at the hospital with Mom. I'm very offended, and expect something to be done about this situation...ASAP!!

20

I was a guest at the Wyndham and shortly before arrival, I was told that only 1 car could valet park per room. I asked the valet where I could park my car and he pointed to a garage 2 blocks away. Due to the extreme heat and my heart condition, I could not walk back that far. I then asked if there was anywhere closer I could park. He said there was an outdoor lot directly behind the hotel. I found the entrance to the outdoor lot and parked. I then checked with the valet and told him I was parked directly behind the hotel in a Wyndham "reserved" spot and he said I should be okay. I reiterated several times where the spot was and that it said Wyndham "reserved" and he said it should be fine. The next morning as I was walking to get my car, it was being towed. The tow truck driver would not release it and instead told me to take a picture of his door and that's where I could pick up my car. I then went into the hotel and asked to speak to a manager. The fellow at the desk who I assumed to be the head valet (NAMED "Paul") called an emergency meeting of all the valets and said he would fix the situation. Bottom line, I was later told by your hotel manager that it is not Wyndham's policy to reimburse me for my towing expense. Her attitude and demeanor were of an "I could care less what you do with your car, but we are not paying for it nor getting it back for you" nature. I had to find a ride to take me to my car, and had to search for my car in the lot in 98 degree heat after paying the towing expense of $219.40. I would like your Hotel to reimburse my towing expense. Your valets should be instructed not to give false advise on where to park. If he wasn't sure I could park there, he should have gotten advice from his Manager.

20

Booked a room online for Princeton West Virginia.
When we arrived there were several people at the desk to complain about a dog barking on the second floor.
I asked to see our room and it was located on the third floor and it was filthy! The carpet was stained and smelled bad. There was what I assume to be a urine stain on the cushion of the window seat. I went and let the hostess know that we would not be staying there and asked her to please refund my mothers credit card. Hopefully it will be refunded!

20

I and my husband drove from San Francisco to Sylmar California on August 9, 2019. I had a reservation at Travelodge by Wyndham Sylmar California. I arrived at 11:30 pm. I gave the person at the front desk, my ID and credit card. He looks at my ID and said this is not a valid Id and we can not accept this. Then said we have to cancel your reservation. I said, no, let me get my husband. My husband came in and gave him his ID and credit card. He said we can't accept his credit card because it does not have a chip. So we will cancel your reservation. I said why because you don't have a credit card with a chip. He also said that we just don't accept people like you. My husband became very upset but held back and we walk out. All the hotels in the area were booked. We had to sleep in the car that night. Which was not cool. The next day they had charged my credit card 148.50. Which then I called customer service and inform them of the situation. They credit my account. We still went on to Universal Studio, however, we were exhausted from the good time we had at Universal Studio, we slept in the car a second night. This would have never happened if they had accepted my husband credit card for the stay that we had reservations for. Just want to know now what are your plans to fix this for us. This was my husband Birthday weekend. I felt that we were being discriminated against.

20

Booked 2 rooms for 3 night as we were traveling from N.Y state to attend a funeral. . The rooms were dirty...broken sink faucet, toilet seat. Stains on floor. The hall way had never been cleaned, floors were dirty, and the rooms and hall smelled like old ashtrays. The dining area was dirty. Food/milks spilled down face of cabinets. One cabinet door was just hanging by a corner. Floors were dirty/sticky. Cereal was stale. I will NEVER stay at one of these hotels again. I can not even give it a one star.

20

The from the check out was rude not only rude she was with some type of attitude also she did not wanted give my deposit. When i ask her she said have nice day ignored me. I was mad i hope you us train her to give a better service to your guest came here to celebrate my birthday she made my experience horrible.

20

Hello

My daughter, my grandsons and myself stayed at your hotel, Days Inn Rockingham NC the night of August 2 in Room 202.
We found the room to be less than par considering this is part of the Wyndham Hotel chain. I went to the bathroom and when I flushed the toilet water came gushing out over the tank, all over the floor and started moving out into the room. We called the front desk but my grandson said they hung up. I went down there and told the gentleman who seemed to be locking up for the night what our problem was. He asked if we needed a mop and I said yes. After a while he came to the room with a bunch of towels because he could not find a mop. He figured out the problem and fixed it. After all that, we had him remove a dead cock roach.

Needless to say, our stay was not very pleasant.

Thank you.

Judith Olszewski
Edandjudyo@verizon.net
412-781-0513

Account invoice: 955-890631
Wyndham Rewards #192906320J

Sent from my iPad

20

My husband and I have a number of reward points from LaQuinta. We like to use them for a Go Fast rooms at the MicroTel in Independence, KS, when we go to visit my elderly mother who lives there. Last weekend we booked two nights. Upon arrival there was no soap in the room. Front desk apologized and stated there was no soap available in the hotel. How could this even happen? There is overnight delivery! Soap could have been purchased from two different stores across the street till soap was available. We said we could use the shampoo. Well, there was no shampoo either in our room--only lotion and conditioner. This is just unacceptable. I happen to have some facial cleanser which I had to use for my shower. The drain was slow and I stood in water. This had been a problem for a long time because you could see the soap build-up. It was nasty (attaching a photo). I don't blame the maid service. This hotel needs some TLC. Someone needs to be hired to to thoroughly clean the tubs with a Mr. Clean scum remover. It was not a pleasant stay. These are definitely problems that could be remedied easily. The clerk, Ms. Betts, at the front desk was very sorry and apologetic which I appreciated. Hopefully, these issues will be addressed soon.

20

Laquinta Hotel (Hershey) Harrisburg, Pa. Dirty hotel. Zero upkeep/maintenance. Totally unwelcoming staff in lobby. Refrigerator in room missing front leg almost tipping over. Broken handle on night stand drawer. Dirty Band-Aids, hair clumps, soda cans, and other trash left in pool area from Monday when we arrived, still there Thursday morning when we left...ewww!!! Pool water was cloudy. Hot tub water smelled like fish...not kidding!!! I had to tell my daughter to get out of it. 5:45 pm on our second night there, housekeeping finally showed up to clean room. I had called front desk at 3:00pm and asked if we could just get new towels and forget the room... told, "No. Checkout rooms get cleaned up first". I told her, " I only want the towels replaced." She said, "You're not understanding me... checkout rooms get cleaned first." I said, "I understand just fine... you're refusing to simply provide clean towels." Food on floors. Filthy, filthy stairway carpeting. And, they overuse cleaners with heavy perfume smells to mask musty dingy odors of the hotel. Must have been 500 cigarette butts outside the front door on the ground and a plastic bin outside the back door with hardened dried up concrete in it. Thank God for the family restaurant that sits adjacent to the hotel. It was the only saving grace for the area.

20

Terrible National TV add, denigrates Tulsa as a city. You know nothing a great city. Will never book faculty, students, staff, athletics teams with this foul company. Will tell all University presidents of this terrible add.

20

I was at the travel lodge in fort Bragg last night. The room smelled of bleach so bad it was burning our noses and throats. We couldn’t change rooms because we booked through hotels.com. I get that fort Bragg is expensive this time of year but for $200 I expect to be able to breathe. We left as soon as we could this morning. Also the frig had been turned off and smelled like mold when you opened the door. The the beds were insanely hard as well. Overall, I would be hesitant to book travel lodge again.

20

08/2 - 08/04 the lewis family reunion was host at the fayettville ramada inn. First i must say this was the dirtiest rooms ever. Some of the employees looked like the just rolled out of bed and come to work. The rooms had spider and bugs in them the bathrooms were nasty i had to clean my before we could use it the carpet was smelly and dirty. The cook comes to work late the breakfast was 7 - 10 he started breakfast at 8:30 and closed the kitchen at 10:00 and did not apology for his lateness. The prostitution was very crazy the did not try to hide it they approached my family members. At our banquet they ran out of food. I hope that you have taken notice of your reviews of this Ramada Inn and you make some serious changes. But I think management need to reach out to all of the guess that weekend with an apology and at least a comp night. I don't think was able handle the amount of guess. I spoke with orher guess at the hotel and they all had complaints about the hotel and staff. I still can not believe this was a Wyndham property.this has to be the WORST. I would not recommend this hotel to any person or animal to stay.

20

I was staying at this hotel and we were checking out when I realized I left my earbuds in my room being charged. We came back to get the earbuds and the service rep lied and said the room was occupied by someone else now which was not true. We proceeded to go with the manager Anna into the room and they were not there. The maid or someone from the staff had to take them since they were the only ones in the room. The manager Jen said I was accusing them and its prerogative which is extremely unacceptable and disrespectful after we have been staying at this hotel for over 20 years every August. I'm shocked as to the way they treated me. I told Jen she was being rude and she said that was my opinion. She should not be in management and should get fired. I do want this complaint to be sent to headquarters to Wyndham so they are aware of how disrespected I felt and someone from their staff stole my earbuds. Don't they have cameras to see who was in the room? Also we noticed a drug dog going to the room next to us, completely unrelated but that is pretty scary that this happened in the hotel we stayed at.

I would like a check for 175.00 to replace my earbuds and charger.

20

Somy husband Julian worked threw temporary service at the Newport wyndham an he loved working their he got a lot of phrases from guests because he sang danced the guest loved him they even gave him a review on line after working thier a week inch was great but the so call lead house men Irving did not like that do that's when he started to cause problems my husband tried to stay way from him an do his job the all the big bosses said he was great but Irving didn't like that my husband said he saw Irving grab housekeepers butt breast an was told if he said something he would get fired which made him uncomfortable an was called in office for not smoking a cigg with him the next day he went to work an everybody laughed at him so he came home depression his hitting him hard he thought they really had his back but the bosses didn't an they know what's going on they never called my husband to talk to him.When Irving walked out they had him back at work my husband came in all the time worked all 5 buildings by his self second week working thier when in when people called out just wanted you to know now I have to help my husband with more things to add to his depression thank you Newport Wyndham you lost a good worker for a married man Irving the pig next it will be your guests he's touching sincerely upst wife

20

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.

20

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.

20

This is the 2nd night here at wyndham lafayette la.I was not happy at all coming back to my room after remodeling n my home for the entire day.Room service did nt service this rm at all.got back to find dirty towels i had placed still by our rm door out of courtesy for the maids ease.Trash also placed by door filled.no towels clean.come back tired; front desk said come gt some.Last thing we shouldn't have to do is go get something that i thought i was paying fpr maid service included n my price.no coffee,now no toilet paper.i wont bother i have papet towels until morning.

20

I along with my co-worker went to a presentation today located 733 3rd Avenue...between 45th & 46th Street. We were referred by one of Wyndham employees. I was told the guest would receive the same package as I. At the end of the presentation the facilitator asked us “Why did we come if we weren’t going to purchase anything. The guest I brought did not receive anything! And participated for the 2 hours. It was brought to my attention that the employee had been fired!. Therefore, how was she able to put my name on a list? In retrospect, I was treated very poorly at the presentation because ai did not by a timeshare.

Denise House

40

Dear Wyndham,

I have been using Wyndham hotels consistently since January 2019. I am a travel Respiratory Therapist. I live in Florida and currently, I am working in Ohio. I have stayed at three different Wyndham hotels that have all left me with a sad distaste. 1. Super 8 - Franklin/Middletown, Ohio, 2. Days Inn - Middletown, Ohio. 3. Super 8 Miamisburg, Ohio.
I have stayed at others including the Wyndham French Garden, Wyndham Garden Niagara Falls, and more. But these three are the worst when it comes to cleanliness.

Super 8 Franklin was the first hotel I chose to stay at being close to my work at Atrium Medical Center. The rooms were ok but still had a mildew smell to them. Within a few weeks of my staying there, the carpets were replaced with vinyl flooring. That made the smell go away. However, the noise level went up do to loss of sound deadening from carpet in the rooms. Being a night shift worker I could hear people walking around all day, cleaning, and checking out/in, etc.

So I decided to move to the Days Inn Middletown. Here, the first two nights I expressed my concern to the management that my room was supposed to be non smoking but smelled like smoke. They clamed it gets cleaned but they cant stop people from smoking in the rooms. (what happened to smoke detectors in the rooms and bathrooms.) No there were none in the room. At least not ones that couldn't be tampered with. I bleached the walls and doors in the room Febrezed, and removed filter from the AC unit (it was dirty with cigarette smoke). I showed the desk attendant and he said he would tell the management about having them cleaned. The next stay in the same room it was still smelling like smoke. I again bleached the place before I could rest. I got sick after a week or two in the room. My CPAP machine was pulling in remanences of cigarette smoke from the room and my filter on my machine was brown after one night of use. The hotel hallways and my room were damp every morning. My sheets, pillows, and blanket were damp every morning I came back to my room. Eventually I wound up in the ER. After that I refused to go back to that hotel and cancelled all of my other weeks of reservations. I started using Air BnB.

During the weekend of July 21, 2019 I booked a room at the Super 8 Miamisburg, Ohio. I wanted to be close enough to the Ohio Challenge because my wife was flying in from Florida to attend it with me. We stayed two nights. Again prior to picking her up from the airport, I Febrezed the room and bed and I used a memory foam mattress topper on the bed and my own blanket for comfort. After that stay we packed up and left and I was headed back to Florida for a week vacation before returning to Ohio to continue working. When I got home that evening (to my Florida home) and used my CPAP I smelled smoke. I took out the filter on my CPAP and again it was brown. I knew it was from the hotel. When I returned a week later and opened my car, It smelled like smoke. I got to my Air BNB, walked in and inspected the room and it smelled fresh. I then brought in my blanket and memory foam mattress topper into the owners home, placed it on the bed. An hour later, I was trying to relax for the evening (1130pm after all day traveling on a plane) and smelled smoke in the room. I smelled closely and my mattress topper and my blanket were both infested with cigarette smoke. It took me a trip to a laundromat to clean the blanket and the owners sheets. I then saturated my mattress topper with Febreze to rid the cigarette smell. My car smelled like cigarettes. I Febrzezed it with almost two bottles and it didn't rid the smell from my vehicle. I then went to Walmart and bought two car scent bombs, placed the mattress topper in the car and set off the two bombs according to instructions. After 30 minutes the smell was gone.

Conclusion: These hotels are not using safety techniques to prevent smoking in the rooms, yet they claim these are NON Smoking rooms. In addition the rooms are not being cleaned well enough to rid the smoke smell ( AC filters, walls in the bathrooms, walls in the rooms, carpet cleaning)

Rest assured I will not hesitate to pass on this part of the hotel line and tell my friends and colleagues to as well.

James Spencer

Diamond Member 121746520D

20

We called the North Canton Ohio Microtel on Wednesday August 7, 2019. Talked to the front desk. Made a reservation for August 11 thru the beginning of September. For my husband Dennis VanLinder. Was quoted $44.25 a night. Well called today to confirm the reservation and there wasn't one made. So the rate went up to 53.00 dollar's a night. Gave asked for the manager to contact us since Wednesday regarding a weekly rate. And no call. Supposedly tonight Friday the front desk clerk Eric sent her a email to have her call us. Well been over 2 hours and no call. So I called the reservation number and rebooked which we were not booked like we should and quoted 50.89 a night! Not happy on how this has been handled and the price. The manager obviously doesn't care about customer relations. Very disappointed. Please help!

Teri VanLinder
Reservation under my husband's name: Dennis VanLinder

20

I requested oceanview and got placed in an inside room. The room smells so disappointed. Virgina beach. False advetisemrnt

20

We were between houses and had to find somewhere to stay for nearly a month. We thought we had really struck gold with this place as they were said to be pet friendly and were willing to accept our 4 cats. We had struck pyrite. Once locked in all the troubles came about.
First, they would not clean the room unless we crated the cats, which we do not do. We compromised by moving the cats from one room to another to get the place clean, but this was a huge challenge as the cats would hid under the beds. About 90% of the time we just left the cats under the bed and they cleaned the room with no issue.
But when we moved out, a surprise charge showed up on our account - $250 for cleaning... after we already paid $4500 for the rooms and $450 for the cat fee! And there were no damages or messes other than what one would expect from living in a hotel room for weeks on end that housekeeping refuses to clean daily. We contacted the manager about this, and he said we should have more respect for his property and feel ashamed instead of posting negative reviews... so he charged us $250 for leaving a negative review. It is now my mission to leave reviews everywhere.
In addition to this mess - the breakfast buffet was always under stocked and missing something, the hot tub was broken the whole month we were there, and the rare times housekeeping did clean our rooms they didn't restock items, so we had to go down repeatedly to collect our own toilet paper, shampoo, etc. Also their corporate help-line just sent the general manager (the one we were having issues with) a report of our call and did literally nothing to help us.

20

The shower hardly trickled then it ran then it shut off completely.Complaint to Ms.Trent at the front desk was answered with"It will come back on".My reply was "A lot of good that does me now"She just glared at me.Everything else was just fine but I am pissed and if you care to have it fixed it was rm 221so the next guest doesn't have to deal with it.I would hate to see her have to deal with someone not as forgiving as myself thank you.Princeton, W.Va Days Inn August 8 check in.

20

I made reservations on 7/28 a king suite with hot tub and a queen room for 8/2-8/4. We arrived and get to our room and room does not even have bath tub let alone a hot tub. I went to front desk and am told that roI'm was rented the 8/1 and if I had problem to call customer service. That was a joke I spent 3 hrs being hung up on 3 times and being sent from person to person with nothing. I had just picked my daughter up from college and only had a short time to spend with her so I finally just had to stop calling. I had spoke to a total of 9 different people and none were even in the same office and could not get me back to the person before them. This is not good customer service at all.

20

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

20

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

20

If I could rate 0 stars for my stay I would. My experience at you guys hotel was horrible. I spent my hard earned money to come and relax at you guys hotel after traveling 6 hours to be extremely disappointed. First of all the customer service here is non existent. When my sister and I got to our room to rest after our long drive we discovered our room very hot our sheets were filthy there was hair and food crumbs on the sheets and under the mattress. There is some kind of yellow substance on the wall I dont know what it is it could be throw up or some kind of bodily fluid. There is red stains on the shower curtain disgusting!!!!!!!!! Our toilet was clogged it wouldn't flush we called customer service twice and they told us the same thing and no one came to help I went to the front desk no one was there I went back to my room waited a while went back down and the man that works at the front desk was sitting with a group of guys eating pizza also it reeked of marijuana i smelled it in the halls and down stairs. I am beyond upset something needs to be done about this! People spend they hard earned money to come stay at hotels to be treated like so is not ok. Also I paid for wifi our wofo did not work at all!

20

I am disgusted. I was talked into renting a room at Travelodge Brandon Manitoba by the call center. It was to most sketchy hotel I have ever stayed at. The room smelled like strong cigarette smoke. The carpet was rolling and an outlet was over loaded with a square plug adapter with the TV, Cable box, fridge, microwave all plugged in. The furniture was outdated. The room was horrible. The water slide is very rusted. The slide was not watered and our children received friction burns and scalded legs and back. We arrived at 8pm the night of our stay and firstly were told we could not have our dog in room. Which I was told it was pet friendly. I was told they would have to shampoo room and they made exception for our fur baby to stay in room. Well let me tell you the room needs more then a shampoo.. We were charged over $180 for our stay and I would never had spent any money to stay in such a horrid place.
I have many photos if they are needed to be shared. For Wyndham to have their brand name associated with such a disgraceful hotel is very disturbing. I did not sleep as I was scared for my family. I would like to.look for full reinburesment for this stay. I also would like some work done on this such hotel.or.remove it from a choice until it is cleaned up.

20

We are staying in your wyndam garden hotel in dallas tonight and it was absolutely appalling. My husband rushed back to take our 3 year old and 8 year old to the pool. When we got there, a woman was in thong givinf the whole entire pool a show. The group she was with had locked all the gates so no one could enter. My husband went to the front desk to tell them what was going on and they couldnt have cared less. So now we not only overpaid for a horrible hotel, but we didbt get to enjoy the one thing that our kids wanted to do. Also. Last night we sat down to eat dinner. Not one person came to get our order after 15 minutes. Ended up having to order a pizza to our room. Worst hotel experience ever!

20

I am starting today for 3 nights at LaQuinta Wyndham Hotel in Fulton Rockport Texas. I have stayed here many times but wow what s down grade this place is. Broken beer bottle (glass) where dogs are suppose to go potty, cigarette butts everywhere even one on carpet in hallway. Middle door to enter hall should lock but lick is broken so anyone from street can enter the hallways. Not safe to go out at night in hallway & I have to take dog outside in evening. Booked directly with hotel but new employee booked everything wrong & I did not get rooms I was promised & booked. I needed 2 rooms with door between them. I was booked for 914.09 but when they corrected & hotel changed king to 2 queens but rooms were with door between them my bill jumped additional 200.00 I have my parents with me & dog & mom has cancer. This was suppose to be a nice treat before another cancer surgery. So disappointed & I was told they cannot give my cash back cause I paid slmidt 600.00 cash & paying the other almost 600.00 on my visa debit card. They said I could leave but take it up with corporate but we keep your money. Wow... this is horrible customer service.

20

My mom and I booked a 3 day stay at the Ramada by Wyndham I’m Atlanta and it was the WORST hotel I ever stayed in. I must say the staff was Amazing but the hotel SUCKS!!! Day 1 Our room was missing a chair, dirty phone that gave you a busy tone for each ext. dialed and we ordered food that night and woke up to a army of ants on the nightstand and in the food so I went to the front desk and asked to be moved. Day 2 we started the day with breakfast from the hotel and the eggs were runny, potatoes hard and bacon half cooked so we went back to our room took showers in a shower with mold and black hair or something came from somewhere to the bathroom floor, I went to the front desk and asked to have the bathroom checked. I left and came back 4 hrs later to find out that no one had come to check the problem so I went back to the front desk to complain and maintenance finally came. Day 3 I woke up to my mother crying because she couldn’t get any sleep because the beds were to hard and I must agree that the beds feel like large cots. As I was leaving I realized that I left a pair of shoes in the original room so front desk made me a key to go back and check and the beds had been stripped, the food and ants were still there and my shoes were gone. I walked out and back to my room bad and saw a door open to a room that had sheets and towels thrown around and when I showed the video to front desk, I was told it was the housekeeper quarters but why was the door open and the room dark. I was given a discount for my stay but that is not satisfactory for me. I drove 9 hrs from St Louis to Atlanta for my mother to eat at Old Lady Gang and picked this hotel because of the distance to the restaurant. NEVER AGAIN WILL I VISIT THIS HOTEL AND RECOMMEND NO ONE ELSE DOES. I have pics and video but the video can’t be uploaded Sorry

20

Please forward this message to the manager,

My name is Hank Donker. My wife and I checked into the hotel on July 31st for a one night stay. My sister Wilhelmina Perkins and my cousin from the Netherlands (Kees DeWolf) also booked a room.

The night of check-in, the clerk on staff had told us there was a problem with the computers being down so he wrote down our credit card information and would enter the info into the computer once up and running. When he was done doing that he would “shred” the paper he had written down our credit cards numbers.

At check out the next day someone else checked us out. I told that clerk at check out that there was some paper around that should have been shredded and could she check to be sure that was done. She could not find any paperwork But I was still concerned that our credit card info my not have been shredded.

Since check out, I called on more than one occasion and talked to the clerk to get me an answer if the check in clerk DID in fact shred the card numbers. I did not get a response back as requested so I called again and asked the clerk to have the manager call me which never happened.

At this point I don’t feel like I’m a valued customer of Howard Johnson’s??? I would expect some kind of reply to what happened to the paper that had the card numbers on them.

Please advise,
Hank

20

Poor Service, and rude employees. Crabbe infested blankets.
Upon arrival at the motel Super 8, we checked in and asked for connections to the WiFi. We connected but upon $91 per night.returnng to the room, there was no WiFi. We called the office and was told that the manager would be informed and would get back to us. The next day at 12:30 pm, the office was called to inquire about why no comments about the WiFi. We were told that there was no service in our room and that we could come to the office to do our business as there was WiFi in the office. Discussion quickly became unpleasant and we were called rude for inquiring and being unhappy about no WiFi service. We asked to change rooms which we did, as there was service on the other side of the building.In that discussion we learned that the WiFi service iln that part of the motel has been out for most of the week. We checked out the morning after the second night, whereupon There was serious error in the billing. Upon changing rooms, we were billed for two nights for the first room and 3 nights for the second room, a total of nearly $600.00 for a stay of 2 nights at $91 per night. The next morning at 2 AM, in his own home, Chuck found a crabbe on his his left thigh. It was a well developed mature crab and we found only the one, even after carefully examining each of our bodies for further critters. Sunday morning while William was resting, the office and housekeeping called the room 3 times on the phone to ask if we were leaving, inspite of the "do not disturb" on the door., as the reservation existed for a continued stay sunday night. AFter all that confustion, we decided to depart that day and asked if we could without further charge. It was then Noon. We were told we had until 12:30, by which time we had departed, learning of the excessive and incorrect charging for the rooms.
We have the crabbe and a picture of it if you would like to see it.
Overall, the motel room was satisfactory, but the desk clerks were defensive and mostly hostile to any inquiries and confrontations. The assistant manager, Diana, was receptive and polite, negotiatimg positive results. We believe that someone outside of the motel needs to be informed of these circumsgtances and that some compensation should be made for the unkind treatment and incorrect billings. Of the three of us, I am the spokesperson to bring this matter to kyour attention.
Sincerely,
Drew Davenport

20

Apparently they decided to repaint the room but didn’t clean all the paint spills off the doors. The continental breakfast was cleaned out by 820, the waffle maker didn’t work, and management said they fail to prepare enough food. Even though they had booked the reservations. We left a very expensive make up mirror in the room and called him six times with no response back from them. Apparently house cleaning decided to just take it home. Worst customer service ever.

20

August 2 and August 3 I rented two rooms at the Days Inn in Whitchurch-Stoufville Ontario on Ringwood Drive. The place is filthy. There was pubic hair on the floor of the bathroom in my sons room. When I returned to my hotel room at about 4 PM on August 2, the door was left wide open and there was no one in sight. My safety was compromised. There were many other small issues that I won’t even bother to mention in this note but I will in others .

My husband has an expensive CPAP machine and I had personal belongings in that room. I’m still trying to figure out if anything was stolen. The room was never cleaned, towels were never changed and garbage was not removed. I complained to the front desk and all I got was -I’m sorry -

In February a wedding party I was part of reserved a number of rooms at that hotel. At least 14 people from the wedding party stayed at the hotel. Everyone I spoke to was disgusted. Their rooms were dirty and there was not enough staff to serve clients.

Add a minimum, I would like half of my $610.16 stay refunded. The room my son stayed in was not fit for an animal. He wound up sleeping with my husband and I our on our king size bed because he couldn’t stomach the body hair on the floor of his bathroom.

This is the first time I’ve ever written a complaint letter. However, it won’t be my last complaint letter about this hotel

Signed fearful for safety, disappointed and disgusted
Dolores

20

I cood not stay at the travelodge by wyndham in lake george ny. Because they were under a water adviser due to bacteria in the water, the pool was under construction . By the way from the reviews it's always under construction. The staff are terrible and the rooms are filthy and disgusting. I couldn't stay but was charged. I asked for my money back but never got a call back. Please , I deserve my money back , I couldn't even brush my teeth with the water, Oh and then put a sign saying they weren't giving any one bottled water. The worst place I have ever booked and as a single mom 150$ is a lot of money.

20

Recently my 88 year old mother was rushed to the hospital in San Antonio. My sisters and I who all live nearly 3 hours away were with her. After getting her stable one sister stayed at the hospital with her overnight. The other two of us sat out to find a room for the night. Both of us a fairly familiar with San Antonio and we wanted to be close to the hospital also.
This was Saturday night and I understand that is a busy time. After being turned away because of no vacancy at nearly 10 hotels, we pulled into the Baymont Inn on IH 10 and Wurzbach Rd.
We were told they only had one room left and because it is midnight, we took the room.
When we got into the room, we were (to say the least) appalled. The room was awful. The dresser was broken, drawers hanging out, curtains half hung and falling. The carpets had massive stains, the tub finish was peeling. The baseboards and walls were filthy, no dusting done here in a very long time.
Because we were so exhausted we cautiously climbed into bed. Then we were stranded by a cricket most of the night.
As terrible as all of this sounds, it gets worse. When I went to check out at about 8 am, I was presented with a bill of over $200.
This would be expensive for a lovely room, but for this place, I was robbed.
I know Wyndham properties and am very surprised you would have your name on such trash.
I suggest that you have this place inspected before it gives your whole company a bad name. As for the rates, I feel that I was robbed and taken advantage of, this does not say much about Wyndham either.
AGAIN, CHECK IT OUT.
I have attached some photos and have more that I can send you.

20

To whom it may concern,
I am writing to express how disgusted I am at the management for the below

Baymont Hotel Wyndham-Indianapolis West
3850 Eagle View Dr.
Indianapolis, IN 46254

I am the victim of a robbery at this location and due to the lack in keeping the security cameras WORKING and ON, the police have halted my case in preventing legal counsel to press charges. It is the GM’s, Lalli Gohtra, to maintain a secure environment for the customers and staff. How can this be if the cameras are not working and law enforcement cannot do their jobs efficiently? Not only were they not working, but Gothra did not even know they were not on until the police asked for video footage. It’s despicable that the laziness on behalf of Gohtra that justice can not be served. I would highly suggest giving such an important role as General Manager to someone that actually knows how to run an establishment in keeping its patrons and staff members safe.

20

Calling about a complant. That i giled. Giben corp. No. On hold for 15 minute. Furing this time message came on over too leave message hit one. Ginnly gave up waiting and hit 1. Came on msil box is full good by. Nice joke now i see why your motles steal people money. If this is the way the vo is run

20

Re: Wingate by Wyndham in Little Rock AR. My wife and I spent one night 8/5/19. Your front desk staff and dining area staff were friendly and helpful. The food was adequate. We spent the previous 4 nights Holiday Inn Express, Fenton MO where the price = approximately the same but not our experience. The Wingate was outdated, dingy + in need of repairs. The toilet was difficult to flush and the seat wobbly. The AC would periodically get very loud throughout the night. The lighting in our room = dim. One lamp shade cracked. The toilet was not cleaned by housekeeping when our room was cleaned. Elevator signage affixed with packaging tape. None of exercise equipment worked, The lighting is outdated - no jacks for iPhone/computer/peripherals. We considered leaving but our driving home (Dallas TX) at 8:30PM but we are both in late 70's. and 4 hours driving in the dark was not wise. We expected more than this. It is difficult to believe all the good ratings posted on the web for this hotel. We have photos if you want them.

20

Stayed at the Super 8 in Payson, AZ. on 7/26/19, checkout on 7/28/19.
Simple explanation: Made reservations a week+ prior to our stay. We were quoted $149.00 with AAA discount for the 1 night stay. We received our credit card bill and found we were charged $258.12. We thought there was a simple mistake. We called the hotel, polity explained the detailed and were told, "To Bad." You should have read the paperwork the person pushed in front of you before you signed it, because it said $225.00 + tax. The person on the phone "attempted to convince us $250.00 a night was standard charge and had been for a number of years. So, at the end the man said, I won't help you, you should have read the paperwork, "to Bad."
Is this Wyndham's new Customer Service policy? What would you call this type of dealings?
I would hope I would would hear from a honest corporate person in the near future.
Thank You

20

On August 3,2019, I stayed one night at the Super 8, 3430 Milton Avenue, Janesville, WI. I exhibited in an art show that weekend, and needed to be cost conscious. I am a little new to the Wyndham chain, but have my hesitations about future stays.

I arrived early and let the front desk know I would be returning later afternoon, knowing my room wasn't ready yet. The front desk lady was very courteous and helpful. Upon returning about 6:00pm, there was a front desk gentleman who was busy, busy, and seemed a bit irritated. I heard him say to another guest, the hotel was full this evening. I also questioned him making a copy of my driver's license to which he replied, "sorry lady its policy and I don't want to get in trouble." I asked him would it be returned to me upon departure and he said, "no, we keep it on file". NEVER has this ever been done in any other hotel I have stayed in my travels, especially using a gold American Express card!

I was given a room down under in the basement level. Not only did the room smell disgusting upon opening the door (no a/c was on) but the air conditioner appeared very dirty and looked full of mildew. In addition, there was a window which could be opened at the ground level of the pavement outside! The room was filthy, we did check the beds to make sure they appeared clean, they did. We were very tired and decided we'd tough it out but I will never do so again.

No woman or women should be assigned a room with easy outside access through a window. I travel a lot and have never endured such a situation. Breakfast the next morning was nothing worth mentioning and again the night attendant seemed irritated with his duties.

That being said, I will not be looking at a Wyndham hotels as my first choice in my travels. Cost is always a consideration for anyone but the condition of this hotel should be reported to the health department.
Thank you for the opportunity to bring this to your attention.

20

6/27/19 room 104, Super 8 Ruther Glen, Va. Checked in late n tired, got handicap room which I did not request. Door difficult to open or close, had to key 3-4 times; trim under door gone letting hot air n light in; bath door hard to close; toilet loose at base; no hook for handheld shower head; fresh blood stain on sheet. No HOT bfast to speak of; no juice or yogurt, stale bagels. In Canada now but have 3 weeks of travel back to AZ. Not happy with Wyndam's. I did like the Days Inn in AR but may end up doing Best Western with my AAA card for next 3 weeks. Because I came in late, did not have time to check room which I usually do. Very disappointed.

20

We stayed at Days Inn in Pensacola,Florida on August 5.The room was registered under my name Mark Seppala.The room stunk of very strong Pine Sol so bad we had to keep the main door opened for hours to blow the smell out with my own personal fan.Both bed spreads were full of semen as were the bed skirts.Thats only what we could see!We were woken up at 9am by the housekeeper pounding on our door.I reminded her that we check out at 11am not 9.She then left her cleaning cart in front of our door and proceeded to be noisy by talking,bumping our door,hitting the walls with the vacuum cleaner in the rooms around us.When we finally started packing she opened our door!I had to tell at her to get out,that's ridiculous for an employee to enter a room without permission!Scary.I turned my key in before check out time and tried filing a complaint but the lady at the desk only said she wrote it down in a book.I showed her the pictures I took of the bed spreads but she still didnt offer any money back.I have pictures that I will put on the internet if this problem isn't resolved!We are traveling across country and plan on doing a study on the motels/hotels we stayed in.People should be warned about this place and it needs to either be run by someone else or torn down!We stayed in a Super 8 last night even though there is a Days Inn right by it.I am scared to ever stay at a Days Inn ever again,it was disguesting!

20

I stayed at the Wyndham Garden inn on 28th St in Grand Rapids and someone from corporate needs to go replace the manager. I believe her name is Emily or Emma, but she is rude to guest and staff! I saw illegal activities on the grounds while i was there and she didn't seem to care.

20

Never again! I booked this hotel accom thru Qantas. Wyngate by Wyndham LA for the night of Tue 6 Aug 2019. Problem...While I was in US my bank had to de-activate my Visa Debit card as they picked up suspicious activity. This apparently stopped the Wyngate by Wyndham reception from letting me occupy the room which was paid for in full on 14 Jun 19. They wanted the card for security deposit. The reception were totally unhelpful. My fiance spoke to this gentleman on the phone, explained that she had my new replacement card in Australia & offered to quote the number over the phone. He said no! Not their policy. He had to physically see it. I offered to pay the security Deposit in Cash...Answer, No! Offered my Global Currency Card...No! I am now stranded in LA with no accommodation & it's after 10pm at night. I have a long 15hr flight back to Australia tomorrow night. I will never again book to stay at this hotel. I am at present trying to find a taxi to take me to somewhere where I can sleep. Staff didn't care....left me stranded with nowhere to stay late at night in a city I didn't know.

20

Annie Reapa day ago on Google
1/5

During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the ……
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the meeting that he was currently in. I explained to him that I did not want him to take Tony out of the meeting he was in. I stated that I would just like to speak to him regarding the two days that the three suites were without any air conditioning.
He then said to me "You know we were here for the two days without the air conditioning too."
I felt he was extremely combative. He said that Tony should be out of the meeting within 15 minutes.
I came back in 15 minutes. Tony was still in his meeting. I came back an hour and a half later Tony was still in the meeting. I came back for a third time and Tony was again in a meeting. I gave my cell phone to Ron and requested for Tony to please give me a call when he was free. Tony has yet to call.
Our family stayed here for a week. It was a nightmare. The staff seemed extremely unhappy. We had three suites.
We are VP's at Wyndham which entails not having to pay the $35 extra in cleaning fees and you get more towels, shampoos ect.
We asked for towels to be replenished along with the soap ect. each day as our group would congregate in each others suites throughout the week. The gal Rachael seemed extremely upset in doing this. I requested it for each day. I had to continue to call each day and request that they please bring towels, toilet paper ect.
I asked if there was a late check out as checkout is 10 am. They said I would have to call back and ask the manager. I spoke to the manager he said the latest he could do was 11am. I asked if it could please just be 11:30am. Tony the manager said that would be fine. I asked that it be noted on each of the rooms we were staying in. My sister in law while packing for three small children got a call on our checkout date at 10am from the lady at the front desk screaming at her that she needed to leave the room now. My sister in law was so overwhelmed and caught off guard that she actually started crying.
First day we got there the main pool was closed.
You have to pay $35 dollars to reserve a beach chair. If you lose towels it's another $25.
The beach has an excessive amount of seaweed.
Needless to say we are canceling our timeshare with Wyndham.

20

Pics from Travelodge San Francisco Airport North on 7/27. I am Wyndham rewards member. Worst and dirtiest and oldest hotel ever. More pics if desired. Needs to be renovated or completely razed.

20

I had 2 rooms booked at the La Quinta South Burlington Vermont, 7/31/19-8/5/19. I was very dissatisfied for several reasons which I will list. I stayed there with my daughter and 2 grandchildren, ages 8 and 4. We had one room on the 3rd floor 308, and the second room on the second floor 214. When we checked in no one told us the elevator was not working and didn't work the entire stay. It was very inconvenient not to mention a hard ship on my knees to climb 3 floors several times a day to go to my room. I had asked to to moved to a lower floor and was denied. The telephone in my room 308 didn't work because there was no jack to plug it in. The phone in 214 was plugged in but didn't work either. Found the hotel manager a female to be extremely rude when we asked to change rooms or mentioned the phones and elevator not working. On 8/4/19 my daughter, 2 grandchildren and I were at the pool for a couple of hours. My daughter was sitting on the pool deck, I was standing on the pool deck and my 2 granddaughters where in the pool. I walked over to the table to see a man in the hotel window at ground level staring at my granddaughter with his hands down his pants wacking off. I called my daughter over to witness this horrifying situation. We got the girls out of the pool and immediately reported it to the hotel manager and request she call the police. She refused to call the police and said she would talk to them. I told her no I wanted the police called. We took the girls up to the room and I came back down and the manage was just coming out of his room. I asked if she was calling the police and she stated no she wasn't. I told her I was calling them myself, and I did. The police came and took statements from us and told your hotel manager she had no right to speak with him that she should of called them immediately. A police investigator came and a report was filed. We left the hotel for a couple of hours, on our way out the hotel manager was making fun of us and laughing at us. My granddaughters, and daughter was so upset by the embarrassment they had to encounter. When I returned back to the hotel I asked that she give me her managers name and number. She refused to give me her number only gave me her email. I asked her to call her and she said no she had already talked to her. The vacation that was suppose to be fun and enjoying was destroyed by your run down hotel and poor management. I would like to know how and what your going to do about this situation. I'm going to send the same email to the manager Debra Grzywna that I have send to you. I expect that because of poor leadership I will not hear back. I'm totally discussed by the way we were treated and humiliated and retaliated against in your place of business because we complained about the conditions of the hotel and calling the police I'm including my phone number in hopes you can come to some resolution of compensation for my stay. I also am including the police officers name and number to confirm all this activity. My name is Tarry Kohler 727-236-7771. Police department South Burlington Vermont, Officer Kelsey Monroe 802-846-4188. I look forward to hearing from you.

20

As an Wyndham Time share owner we were very disappointed with our stay at Days Inn San Antonio Lackland AFB. We wondered if Wyndham was actually buying or franchising hotels and not inspecting the properties. The rooms were in poor condition and toilet would not flush or was difficult to flush using the push button on top. The furniture was dated and in some places taped to repair the trim. The drapes were coming down and the carpets were dirty. Another problem was very worn wash clothes and towels which were stained, We were there to attend our granddaughters Air Force graduation and thought that the hotels in the area would accommodate military family members with rooms in good condition, The room was dirty and even the phone did not work.
We were at that property July 17 to July 21 and were very happy to leave and move to another hotel chain in another area,

20

Good Evening,
I’m writing concerning my visit at the Days Inn Knoxville East in Knoxville, Tennessee and would like to speak with a manager ASAP! We booked this hotel expecting a clean & livable facility (I will include pictures with this email). When we arrived we noted the air conditioner was not working they bought us a fan. There was a hole in the wall, the vent in the bathroom was filthy, sockets were not working, the toilet rocked when you sat down, the toilet seat had black stuff on it, we asked for 4 extra towels & was denied only given 2 we had to go buy our own, the curtains were visibly nasty, the phone was visibly nasty, when they came & cleaned our room while we were out they did not replace our towels or wash clothes & when we asked for them they stated we could not get any until after they washed, towels had visible markings, the ice maker machine had bugs & green stuff on it so ice out of the machine was not an option. Needless to say we had to purchase ice from the store. I know that you all take pride in servicing your customers & I will never stay at another days in by Wyndham due to this horrible experience. Not even to mention the slow check in, no receipt given I had to request one, & the surprised extra money asked for at check in and 10 pm curfew. I would appreciate if someone called me ASAP to discuss this issue at 706-577-1760/762-207-9104. I have several more pictures than the ones listed below and can send if needed.
Thanks,
Tameika Bogan

20

My friend and I rented a room beach front the first day we got here there was no parking available we had to park at another hotel we got up in the morning to go down for breakfast there was no breakfast called down to see they said “ the truck didn’t make its delivery” also the first day we had to go down twice to get towels and wash clothes because they were “ being washed” this has been by far my worst vacation at Virginia Beach ...

20

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you

20

This letter is being written to address concerns and to file a formal complaint after my recent stay at the Wingate by Wyndham Savannah Airport on Saturday, July 13, 2019. My stay involved several major complaints which included the following (pictures attached)
• Spiders/spider webs were discovered in the corners and on the walls of my room;
• Makeup on one of the pillows and
• Condom wrapper on the floor between the nightstand/dresser and the wall
As soon as I discovered this issue, I immediately went downstairs and notified the staff person on duty and brought this to her attention. I asked if someone could come and clean my room, but was told that no one could come and clean it. When I expressed that I didn’t feel comfortable sleeping in the room and that I would definitely not sleep in the bed, under the covers, I was not offered another room, and was told that the hotel was sold out. I asked to speak to the Manager, and was told that the Manager would be in on Sunday and was given a clean set of sheets from the housekeeping room. I returned to my room and reluctantly covered the top of the bed with the clean sheets and slept on the top of the sheets; as I did not want to sleep in the bed due to the unclean sheets. On Sunday morning, I went to the front desk, before checking out, and asked to speak to the Manager. The staff person on duty informed me that the manager does not work on the weekends. I was also informed that they (the Hotel) couldn’t do anything because I booked through a 3rd party. Regardless as to whether I booked through a third party or not, I chose to book at this hotel because of the reputation and standards of the Wingate by Wyndham chain. Additionally, I was told by the staff that the hotel would not offer me any kind of refund/compensation for the price of my room due to the inconvenience I experienced.

As the rating of the Wingate by Wyndham is a three-star hotel, I never expected the room I rented to have these issues; and I was truly disappointed at the level of customer service in reference to this matter. As a resolution to this matter, I am requesting a reimbursement for the room that I was forced to sleep in that was not to clean, noting the complaints mentioned above .
NOTE: A letter is also being sent to Jennifer Ramirez, General Manager, of the hotel. The staff member gave me her business card.

Please contact me at your earliest convenience by phone at 470-419-9932 or by email at cstrong2011.cs@gmail.com.

Thank you very much for your time and consideration in this matter.

20

This past weekend (August 2-3) I spent 2 nights at the La Quinta at 105 Westchester Drive in Madison AL. After we settled in Friday night I noticed black mold on the bathroom ceiling. I told the person at the desk that the ceiling needed to be cleaned the next day with vinegar or Clorox, and he made a note. This never happened, so I spent two nights in room 209 with black mold on the bedroom ceiling. The windows also were covered with white mold or algae. I am a Wyndham gold member no. 161264993G and I've never had such a bad room at this kind of motel. I took a number of photos of the moldy ceiling and window, and here are a couple.

20

August 4th, 2019

To whom it may concern:

Re: Viva Wyndham Tangerine in Cabarete, Dominican Republic:

Our family vacation began on 15 July 2019. We chose to stay at Viva Wyndham Tangerine because we had stayed at the resort more than ten years prior. We were at the resort for only a couple of days when we discovered that someone had stolen many of our belongings. The resort security came to the room to evaluate the reported situation. There was no sign of forced entry. He asked why we hadn't placed everything in the safe. The safe provided does not accommodate space for ALL of the items that were stolen. The security guard repeatedly questioned why we had or brought these items and if we were sure that we locked the doors. The repeated questioning made us feel like we were being interrogated. My laptop ($1600), 2 iPads ($350 each), Beats wireless headphones ($200), a bag full of M.A.C. cosmetics (estimated $900 worth or more), 2 pair of sandals that belong to my 8 year old daughter and a watch. You can only imagine how devastated my children were! We all felt so violated. The staff took note of all the missing items and reported that they would further investigate the crime.
During the next meeting with the guest services manager, Denali Pascual and the the Manager of security, Damian, no last name on badge, we were told that the cleaning person entered our room with her room key four times on Wednesday, July 17th, 2019. She had come in two times in the morning then again around two o’clock in the afternoon and again at four in the evening the same day. We were also told that this is a normal entry pattern. I don’t feel that this is normal at all. They then proceeded to inform us that the cleaning staff clocks out at 3:00 p.m. The front office staff refused to give us the room entry report as it would have the staff member’s name. Another employee accessed our room one time on Thursday morning, July 18th but reported that everything was already clean and did not return. During another meeting, with the manager and security, we were told that cleaning staff clock out at 5:00 p.m. Why is it that the manager doesn’t seem to know what time the employees are supposed to clock in or out?
After a week of the supposed investigation, the manager of guest services and lead security said that they are still investigating. We informed them that we would be leaving soon and were requesting a resolution before that time. We contacted CESTUR, (police for tourists in Dominican Republic). We filed a report. Though the resort staff claim that this has never happened before, we were made aware that only 2 years prior they encountered theft, and during the time that we were staying there that there were a few other reported thefts.
This resort is refusing to take responsibility for the theft that occurred in our room with no signs of forced entry. Clearly this is a crime committed by the staff at the hotel. It is now August 4th and We still have not heard anything from the resort or from the police.
We paid thousands of dollars for two families to stay at this resort for two weeks only to be robbed and become gravely ill from the terrible food served at the buffet. All eight of us suffered from nausea, vomiting and diarrhea. One of my children were ill for more than three days. We checked out early from the hotel as our family members were still sick from the food and because we no longer felt safe. This vacation turned into a nightmare on day three of fourteen. By now, I should have received some kind of resolution. This is no way to treat your patrons. I expect a response and compensation for my stolen valuables.

Thank you in advance
Robert and Johanna Viera
Phone: 1-951-529-7975
Phone: 1-951-897-2925
E-mail: robviera@yahoo.com
E-mail: jivx2@yahoo.com

40

Stayed at Wyndham Virginia Beach oceanfront on July 12-19 very disappointed with the hallways & elevators not having any air conditioning. By the time you took a shower & made your way down the hallway & to the lobby felt like you needed another shower. Housekeeping was a hit or miss towels were not replenished or bed made & that was around 4pm. We also had a problem with the electronic lock to our room . We kept getting locked out cause the batteries inside the lock would die & would have to go down 16 floors to the lobby so they could get maintenance to fix it several times. The outdoor pool area was very poorly lit at nighttime .Windows in hallways were filthy . A positive was the location of the hotel. For the money we spent on the hotel for the week wasn't a great value . Hotel needs to be updated & better maintained.

Sincerely, Joseph Blundetto

20

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you

20

I made my reservation Confirmation #3875993213 check in July 18 check out July 20, 2019. Days Inn in Camarillo California on Dailey Drive. At the time of Check in I was told there was an additional $100.00 deposit required at the time of check in for any damages. I agreed to that they said it takes about 7 - 10 days to get the deposit refund back on my card. I have waited 16 days so today I decided to call the hotel. Spoke with someone named Stephanie Serratof who said she was the manager. She stated that I did not receive my deposit because I had done damage to that room. I did NOT do any damage to that room. I actually gave it a bad rating on booking.com. complained about holes in the walls where they had ran cable and electrical wires, but never properly sealed up the holes. I complained about cracks in the sink. I left that room in the shape that it was in when I checked it. The pool was nice and well kept and the staff was friendly. I did not damage their property what so ever. I need my deposit back and they are unwilling. She told me to take it up with my bank. It is not my banks responsibility it is Days Inn Camarillo California to refund patrons their deposit. My name is Deborah Mckee PO box 12 Chester California 96020. If I didn't live 10 hours away I would take them to small claims court for this. If this happened to me a clean and caring person I wonder how other many innocent people they are defrauding. If this is not corrected I will file a complaint with the Better Business Bureau in Ventura County. They are stealing patrons money.

20

I was charged for 15 days, when I was there just there 8 days. A refund is due. Please preserve all video and surveillance tapes from 7/17/19-8/2/19 at Days Inn Torrance/Redondo Beach.

See attached letter.

20

Paid these people $299 to transfer an ownership and it’s been 3 months and no one will help us. We’re about to lose all our vacation time as well as points. I’ve asked to speak to a supervisor only to be told someone will call me back in 2 business days!!!!! We’re about to just give our package back to Wyndham and be done with the stress. I’m on my to the BBB site file a complaint next.

20

We checked into this on 8/2/19 and checked out on 8/3/19.  We could never have been more disappointed with a Days Inn. We walked into this room an the smell of mold was so overwhelming, we asked for a different room and we were told that it was the last room(154). If we had not been so exhausted from driving for 12 hours we would of left immediately.   We left the door open for at least 30 minutes to air it out. My Husband sprayed some of his cologne to try and help with the odor.  We laid down in the bed and it felt damp. The thin blanket was damp, the bed was made with a damp blanket. We had to remove it an get the throw blankets out of the truck. I woke up with a horrible headache and congestion, had to take a allergy pill. We tried to get a showered, the water was either cold or so hot it could of caused burns. I do believe there is a law regarding water temperature. So a cold shower is what we rinsed off quickly.  We also wore our flip flops in the shower due to the mold that was seen in the shower. I was shocked and disgusted to look around and saw the other mold that was easily noticeable. We went to leave the room an went to open the door and the door handle fell off! I am glad there was not a fire. This room is a health hazard. I have attached pictures of the mold. I can’t inmagine what would have happen if either of us had a breathing issue. 
    We travel frequently and stay at a lot of Wyndham Hotels, this room gives a horrible impression of the hotel chain. I would never recommend this hotel to anyone. It should be reported to the health department. 

Regretfully,

Tabitha Cook
Invoice #: 066-736411
Ps, I have more photos, it would not let me attach more.

20

When we got to the room, we didn’t have any towels and wash rags. 2nd the tv remote didn’t work the tv, the next day I took it to the front desk found out it had to be programmed. 3rd the coffee maker didn’t have any coffee, and it was missing some parts (pot, top). I refuse to stay here again and will tell anybody that is going to stay here I will tell them not too...

20

I made reservations on Friday 08/02/2019 at the Microtel Inn on Lehigh road in Henrietta/Rochester, NY. When I arrived I was so disappointed with the Hotel and the room. I refused to stay there and asked them to cancel everything. My wife and I left that hotel and drove down the street to the Super 8 hotel and this place was even worse than the Microtel inn. I actually took pictures of the room. Total disgrace and unacceptable on so many levels. Reference #4284458 complaint for Microelectronics Inn. Reference#4284480 for Super 8. Turns out you guys own both of the hotels. WOW So sad and unprofessional and a total waste of my time.

20

Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!

20

Our stay here was incredibly bad! I was staying here for business and I usually book Days Inn Hotels in the various cities that I'm in, so I'm well aware that this is not meant to be a luxury hotel, however there were so many things that were wrong with this hotel that I was furious by the time I left.

- Key cards reset themselves several times and even when they did work it took multiple tries to actually get the door to open with the card.
- Our room was not cleaned one day. When I went to discuss it with the front desk, they told me that because our room had two entryways, and one of them was locked, they wouldn't go around to enter through the outside entry to clean the room. This might have been understandable if there would have been a sign or some kind of indication that this was a rule.
- At the time that I discussed defect the room wasn't clean I asked the clerk to at least give us clean towels. He told me he wouldn't be able to because he didn't have any access to them. After my refusal to leave until I had towels, he finally scrounged up a couple of tiny pool towels and told me that was the best he do.
- On our first night there, we went to sit in the hot tub, which is one of the main reasons I booked at this particular Hotel, and it would not work. When we went to discuss this with the front desk, they told us that it was broken, had been broken for a while, and that there was no intention to fix it.
- There were several carpet tacks that were sticking up at the transition between the carpet and the tile floor of the bathroom.
‐ Our room had a coffee maker, but no coffee packs. When we went to the front desk to get some, the clerk told us that he only had two left and they wouldn't be getting any in for the rest of our stay.
- On one of the days we went in to get breakfast. It was about 8:15, and breakfast ended at 9. There was very little in the dishes and no one was really tending to you feeling any of it.
- the guest laundry room was broken during the entire duration of our stay.

20

I looked at the photos of the Howard Johnson on Sandy in Portland Oregon, the rooms looked nice and clean. The room they gave me was something out of a nightmare, it was disgusting! There was already trash in the trash can spiderwebs all over it smelled like pee and there was what looked like nasty boogers on the wall! I talked to the assistant manager and she told me that there was nothing she could do but maybe send someone when they get there, I almost cried, I was not staying in what felt like a crack house. I only stayed long enough to book another room elsewhere. Of course my money was not refunded although what showed on the website was deceptive and definitely not what I got.

20

We stayed at Laquinta Inn on 5110 N Port Washington Rd, Glendale Wi. The staff will be friendly (smile and say hi) however when there is an issue they don’t care and are not very helpful to get it resolved. An employee gave a key to our room to another family that was staying here, they did knock and used a key to try to enter the room if it wasn’t for the latch on the door than they would of been able to enter the room. My son was the one who went down to the front desk to inquire and that is how we found out.that the key was given to another family. My son came back upstairs and neither of our keys would work on the door so he had to go back downstairs and get them reprogrammed. I tried to straighten it out yesterday and the person at the front desk said she was a manager but had to wait until the next day and talk to Mary who would be able do something for us. Wrong, I spoke to Mary and she said she has to speak to her GM tomorrow. Mary also told me it was an employee checking the room do to a system upgrade from 10:30 pm to 5 am and the system was showing our room as dirty and unoccupied. I also asked Mary why our keys were deprogrammed, she did not have an answer. She just kept saying she has to speak to the GM tomorrow. Why would you do a program that late at night, when people are sleeping? They also have not given us new towels, I had to ask for toilet paper, and they only took one small bag of trash out of the room when we were not in the room. I know my car is my responsibility however it is parked on your property so I think you should have some responsibility. I bring this up because my car was also broken into. I was told by Mary that there is a security guard on duty (probably stays inside due to the cars in the parking lot are not your responsibility). She also said police come by every 15 min. I did not get that from the police officer I spoke to when reported my car getting broken into. He said the added an extra police officers because of the breaki-ins that were happening. I wold like this resolved. I would like for one of our nights to be free and not for future use. We stayed from Aug 1st checkout Aug 5th.

60

Not really sure how much control u have over this motel but its name was DAYS INN BY WINDHUM in Norcross GA. To begin with they would not let us check in til 300 PM and we had 3 small children with us and we arrived at 900am. Our door had a problem with the lock and we reported it but didbt get fixed....even told the cleaning lady and she did not close our door while we were gone so our room was left UNLOCKED for several hours. Another problem I have is that at check out we were charged a STAT TAX (I get that) we were also charged a GEORGIA tax..... now what is the difference? The hallway on the non smoking floor smelled horribly like smoke and the room a smelled even worse!!!!!!!! I have stayed at Wyndum hotels before but this one was aweful!!!!!! Just thought u would want to know since ur name was on it. Thank you

20

I made a on line reservation to Travel lodge by Wyndham on July 17th 2019 in fife/Tacoma wash. For the date of Aug. 3rd. That’s because my friend and I had tickets to Nitty Gritty Dirt Band at the EQC. Aug 3rd. Something happened by someone because you made my reservation for the same day I reserved it July17-18. So after driving 21/2 hours all excited we get to get away from home for at least a night. All that came crashing down when today when we find out we have no reservation, no money to get another room, so we had to turn around and drive all the way back home and skip the concert because nether my friend or I can drive at night. You have no idea what we went through to even be able to afford i night out, instead I stood in the lobby frantically looking on my iPad for a confirmation number.. and then crying because we had no money to go anywhere else except back home. It was my friends Birthday gift. Happy Birthday.

20

Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.

20

I made our reservation 4 months early. On the night we were to arrive, when we were 30 miles out of Sidney, MT at 10:05 pm Brad the General Manager called us to tell us they did not have a room for us because they overbooked the reservations. Long story short I asked why we were not called sooner and he basically said this was common practice and that Sidney was a growing town since the oil boom and he wanted us to just understand that this happened all the time. Now my husband was born and raised in Sidney, MT and we know this is not common practice and does not happen all the time! I am also disabled with a brain injury and Brad just talked in circles to me justifying why our room that we reserved 4 months earlier was given to someone else and just expected me to understand! This was garbage explanation!! He called us back 3 times and finally he called back and said we would get our original reservation of a king size room and he did give us 1 free night but that does not excuse how we and others at the hotel were treated. Once we got to the hotel. Our bathtub drain was plugged, we had only 1 bath towel and despite asking several times could not get another one. Our room was never serviced and we stayed 2 nights. We learned a swim team whose school reserved rooms for the team a year ago also had their rooms given away and told the same things as us. Another lady my husband spoke to went to her room only to find other people’s belongings in her family’s room. When we finally did get to check into our room, the poor girl at the front desk said the computer showed our room at 11:00 pm had not been cleaned yet. I suggested she check it before we went up and it was clean (tub was plugged though and hair on the floor)! It also came to our attention simply because my husband is from Sidney and we have family here, that Brad the General Manager has a reputation of treating employees poorly and doesn’t like if they have 2 jobs even if it doesn’t interfere with their job here. Apparently he ran a very good employee off. We have been down to the front desk and nobody there to service people. If you would like to speak with us we can be reached at
406-425-8119 I would Love for someone to call. Hotel wise this was very poor despite getting one free night for the reservation hassle! Our tub is still dirty from being plugged 7 hours later and we still only have 1 bath towel!. We will NEVER stay here again until management changes!!!
Carrie Klempel

20

After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?

20

We are on a family vacation and booked 5 rooms at your Super 8 in Hays Kansas. We were late getting in after a long drive, front desk staff was very cranky. After checking in and getting to our room at around 11 PM, the guests in the room above us arrived and proceeded to party all night. After several calls to the front desk they were finally removed at 4 am. Needless to say we got no sleep. We fully expect our mo ry to be refunded for the lack of customer service and no sleep at your hotel.

20

I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.

20

Dear Sirs/Ms:
We rented a Dbl queen bed room at Americinn West in Appleton, WI on July 25 & 26 departing 7/27/19. We were assigned Rm # 300.
The room had been renovated w new carpet, paint, beds etc. However neither bed had a nightstand or a light to allow us to read.
The bathroom had a hook attachment on the door without a hook. The entry door had a broken security latch. The light blocking
opaque shade was out of its track and jammed at a cocked angle. There was no TV guide or local information guide. These deficiencies
might have been understandable if we paid for a low price hotel room. The reality was that we paid the room charge of
$488.98 + tax for a room that was sub-standard. The final discouragement was when we returned to our room after a long day
we found that our beds were not made. Even Motel 6 makes your bed. I informed the night manager of the room short-comings and she acted surprised but seemed unaware that this was not customer friendly and seemed unconcerned until I told her that she should write these things down for corrective action by maintenance. I grew up in the hospitality business and frankly expected a better experience by a Wyndham affiliate hotel. I did not write a negative online review but am requesting a credit for future use at one of your affiliated hotels. Thank you for your response
to this concern. The hotel I.D. is 53615.
James N. Larsen
P.O. Box 1500
Grand Marais, MN 55604

20

Good afternoon,
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Transaction details
Post date
06/26/2019

Description
Baymont Inn And Suites Yreka Ca

Amount
$110.88 Charge

Transaction date
06/25/2019

Itinerary info
FOR 01 NIGHTS
FOLIO: 22872667

Reference number
24431069176036947345936

20

Very rude customer service when I called the customer service center with a young lady names Jenna. Also when I checked in the first night I was taking my toddler son a shower and the tub was clogged , not only was this disgusting the back up water had a huge hair ball floating, I had to take my son out with a bath towel and wait for my husband to fix the problem , the tub was clogged with a bunch of hairs that clogged the water from going down the drain. I Called the front desk to be told that they would let house keeping know and said that they were new to the team, unacceptable... Didnt bother to accommodate with a different room or send someone to come fix the problem my husband had to fix the issue with a pen and fish it out with toilet paper. I have attached pictures and would like to receive a call back asap. The restroom also had black mold around the tub like it wasn't being cleaned , u can see in the pictures also.

20

We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.

20

in MARCH 2019 I MADE ARRANGEMENT WTH DAYS INN PONDERAY IDAHO, MANAGER SONIA, FOR A SPECIAL RATE FOR 20 ROOMS FOR A SANDPOINT BRIDGE SECTIONAL POSSIBLE 200 T0 300 HUNDRED PARTICIPANTS, SHE QUOTED ME $55.00 PER NIGHT PLUS TAX WITH BREAKFAST,NO DEADLINE WAS MENTIONED. NOW SHE WILL NOT HONOR HER COMMITMENT SAYING HER DEADLINE PAST. THE EVENT IS SEPT 12 THRU 15 2019 PEOPLE COME FROM CANADA, OREGON WASHINGTON MONTANA AND THE STATE OF IDAHO THE FLYER HAS BEEN SENT TO OVER 40 CLUBS WITH THE QUOTED PRICE OF $55. WITCH SHE REFUSES TO HONOR. THIS IS VERY POOR BUSINESS ON HER PART. THIS WILL NE A YEARLY EVENT AND DAYS INN WILL NOT BE RECOMMEND AGAIN, CARO THOMAS HOSPITALITY CHAIR FOR SANDPOINT BRIDGE SECTIONAL

20

Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.

Thank you.

20

I stayed @ Days Inn in Ashland Ky on Sunday 6/28/19. I now have BED BUG BITES! I AM FURIOUS!! I have never had bed bug bites before and never want it again!! It looks horrible and I am up all night itching! I am calling the Board of Health also!!

20

MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL

20

Booked 2room for 2 nights 1 year in advance for a family trip to the air show. On the night we showed up, they had given our room away to someone else EVEN THOUGH WE HAD A CONFIRMATION NUMBER! Booking agent called but they still wouldn’t give us the confirmed rooms. Since we were stranded, and our vacation ruined, we drove back to Chicago in the middle of the night. Wyndham did nothing. They think returning my money was good enough. Stay at the Marriott or Hilton. Better customer service

40

I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.

I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"

This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.

20

I arrived on the 29th of July, 2019 to your property located in Oklahoma City NW 39th Expressway. We booked into room 532. The curtains was held by a black hair clip. The bathroom was dirty and the tub looked terrible. The bathtub looked like the paint was peeling off and dirty. I requested to be moved to another room. I was told I had to wait until the next day. I was moved to room 438. I have never in my life had to stay in a roach infested place
The room smells like mildew, the carpet is old. The bathroom was even worst. The shower curtain looked as if it has never been changed. No water pressure to flush toilet. The refrigerator was dirty and had roaches inside. There where no working lamps inside the hotel room. I went to the office and made a complaint and nothing was taken care of. I woke up in the middle of the night to find a roach in the bed with me. Roaches crawling on the ceiling, walls and the carpet. I left on the 31st to go take of some errands. I thought when I arrived back that this nasty room that the room would have been at least cleaned. I had no clean sheets or towels. The trash can was still full
I had to go to the office and get towels and trash bags to take care this issue. I have pictures and videos of have disgusting this hotel rooms are. I went and made a complaint about the roach problem and nothing was down. I made a complaint about my room not been cleaned and nothing was done. I am going to take this issue father if nothing else is going to be taken care of. Now I'm sick from staying in your infested hotel. I have many more pics...

Have feedback for Wyndham Hotels?

Thanks for your feedback!

Sorry. Please try again later!