Wyndham Hotels Customer Service
Rated 1.09 of 5 Stars
Based on 266 Complaints

Contact Wyndham Hotels Corporate

Toll free phone number: 1-800-466-1589

The Wyndham Hotel and Resort is one of the largest hospitality chains in the world. Within 100 countries there are several hotel brands operating within the Wyndham Corporation. There are over 8000 hotels and revenues in 2013 were reported as US 5billion. In 2007 there were over 33,000 employees with the company. It is publicly traded on NYSE:WYN.

To reach Guest Relations call 1-800-466-1589.  You may also contact CEO, Stephen P. Holmes at Wyndham Worldwide, 22 Sylvan Way, Parsippany, NJ 07054. The corporate phone number is 973-753-6000. You may also contact Club Wyndham at 1-800-251-8736. Find Guest Support here.

Club Wyndham, Wyndham Rewards, Trip Rewards, Dolce Hotels & resorts, Wyndham Grand are part of the chain offerings. AARP savings, Bed&Breakfast plans and a recent US World and News Magazine #1 in Travel Rewards are noteworthy. Social support is found on Facebook, Twitter and Instagram.


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Wyndham Hotels Contact Information

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  • Wyndham Hotels headquarters address

    • 22 Sylvan Way, Parsippany, NJ 07054
  • Company website

  • 1-800 phone number

    1-800-466-1589
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-6pm EST, Monday to Friday

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Top Wyndham Hotels Complaints

Browse more than 266 reviews submitted so far

20

On 5/7/2019 I called to make a reservation for my parents at the Days Inn, Jellico TN. I am scheduled for a procedure at the local hospital on 5/20/19. I did not want my parents to have to commute back an forth from home, yet not try to spend the night in the hospital. I had looked online, saw that it was listed as $59.00. Rather than going through a booking company, I wanted to deal directly with the local Days Inn. I was offered a senior rate of $79.00, and could pick up a coupon at the welcome center approximately 1 mile away as we came into town. After some further discussion with Dylan, the stated manager, apparently our home residence is within a radius considered off limits to renting a room for the night. When I explained I was having a procedure at the local hospital, Jellico Community Hospital, I was told there were strict rules between the hospital & hotel. The only thing I could get from Dylan was no visitors after 8:30 PM. I explained to him, as a patient in the hospital, I would not be visiting my parents in the hotel. Requested to make a reservation. Begged to make a reservation. I was told I could not be trusted. He eventually hung up on me. Though I did reserve on line, I found another Wyndham hotel 10 miles away cheaper, more cooperative, courteous. I canceled my reservation with said Days Inn so my parents would not have their reservation canceled in their face, & I would not be available to make alternate plans. Jellico is a dear community that I worked in for 10 years. My preference was to support local economy at whatever cost. Sadly, the office manager of your Days Inn by Wyndham is driving clientele to other businesses. I wish him the best, but cannot recommend Days Inn at Jellico if the manager is suspicious of al semi local potential customers.

20

Hello, my name is Maria Hampton and I was a guest this past weekend at your hotel. Unfortunately, I am very displeased with the service and quality of your establishment. I am especially upset because my family and I were visiting guests this weekend for my daughter’s graduation from the University of Florida.

To begin, we checked in on Friday, May 3rd around 7PM. There was a large water stain in the ceiling above one of the beds and the room was not vacuumed or prepped for a new guest. I also issued a complaint for loud music playing next door that was not addressed. My room number was 144.

On Saturday, May 4th, my disabled sister was changing in the other room I rented, room 146, when one of your employees walked in on her changing. They did not knock on the door or apologize for the incident. When her husband went to the front desk they said, “Oh, we should have given you a ‘DO NOT DISTURB’ sign, sorry.” Why was this not included during our check in? I also did not get one. I am curious on your employee standards for cleaning rooms and if this is taken seriously at your hotel. This especially concerns me because my towels were also not changed.

To continue, there were more problems this day. When I returned from my daughter’s graduation dinner around 12AM there was a group of people smoking marijuana and drinking very heavily outside of our room. I was especially disturbed because I had my 12-year-old son and mother with me. This is incredibly inappropriate. Not only was this an issue, but also when I quickly tried to enter my room my room key was not working! When I went to the front desk there were a number of issues wrong. First, your employee for the night was not wearing a uniform or name-tag. How am I supposed to know who to address or know who your workers are if they do not adhere to uniform standards? He also was not present at the front desk and took about 15 minutes to come out. Why was he not there?

Regrettably, your establishment did not address these major concerns with any care or efficiency. My family and I checked out of the hotel at 2:45AM on Sunday, May 5th. I was concerned for the safety of my family and should not have been succumbed to these pressing concerns. I need to know what can be done about my payment to your establishment because they did not meet any expectations. Your website specifies, “Hometown Hospitality”. This weekend was far from it.

Again, Baymont by Wyndham suggested they provided, “Signature hometown hospitality. Listening to our guests and treating them like neighbors is what we do best.” Another quote provided by your website. I would like to discuss how we could resolve this manner. The amount I paid does not equal the service I was guaranteed and received.

20

I can't stress enough how bad this property is. The photos on the website are very misleading. The room was dark, dingy and dirty. The bathroom was very dirty with who-knows-what on the walls. I requested three times that this be cleaned and even with me standing in the room the maid didn't get it done. The beds sagged, the linens felt threadbare and dingy. The bedspreads were dirty and full of holes. We would not have stayed more than one night except that the town was totally booked for a big motorcycle rally. Carpet had not been vacuumed and the furniture must have come from some discount thrift store going out of business. Breakfast was a joke. Just a few items served in a silent room that did not feel safe. One morning we were locked out of the room that had been paid for making a trip to the lobby necessary. While I was there I asked AGAIN to have the bathroom cleaned. Other things: Old food left by other guests in the refrigerator proving that the maid never looked in there. Had to call several times for towels. We felt gross and dirty ourselves after staying there. Nasty, nasty place. It has totally discredited the Wyndam brand and the Days Inn brand as well.

20

my son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Such a disappointment and I don’t think I will use Wyndam Hotels again

20

Recently stayed at La Quinta in Claremore, Oklahoma. Was shocked to find out I had to pay $20 per night (two night stay) to have my small dog in the room. I was a La Quinta Rewards Club member for several years and went out of my way to stay at La Quinta because the properties were generally nice and more importantly, they allowed pets with no add-on fees. Now that Wyndham has taken over I am being forced to find other hotels to stay at. I will NOT pay $40 for a two night stay again, that is RIDICULOUS!!! What is that $$ going towards. It's nothing more that a "money grab" because more and more people are traveling with pets. I belong to a dog club that has competitions every week all across the country and will now be looking elsewhere to stay. It's too bad greed for the almighty dollar has taken over what was once a staple for my travels.

Mike W.

20

Mold in the shower upon arrival, stink smell in the room. filthy carpets with stains? rotten front security door that twists in half almost, and dirt and rocks on the floor under AC unit. room 157 near pool with continuous running water from the south end of pool. into the parking lot for hours at a time. wrote letter to GM at lq0597 and never received and contact back, this place is a dive. look into it i even asked for half the funds back because of the nastyness of this place. i have tried to attach photos and they wont attach but i have short video of the mold and dirt and rock. hopefully someone gets this place straightened out

20

I was recently traveling through Parkersburg, West Virginia and had to stop for the evening. It was very late. I found several hotels in the area but chose Travellodge by Wyndham because of your good name. I was very surprised at the condition of the room. It was absolutely filthy! I was told it was non-smoking yet it smelled like smoke, had ashes behind the night stand on the floor, the carpets look like they had not been vacuumed in a very long time, the bathroom sink, shower and toilet were all dirty and falling apart. The door frame leading into the bathroom was completely falling off the wall, the lock was broken. The lights were falling off the ceiling...it was awful. Naturally, I couldn’t sleep not knowing what was in the bed. Complaining to the night time employee went no where. I must say I’m very disappointed that a place run by Wyndham was this bad. Look at the utter filth in the picture attached. I wish I could send more so you can see for yourself! I’ll think twice next time when looking for a place to stay.

20

I was unable to use a reservation at the Wyndham New Orleans Airport due to a snowstorm at the Denver airport and called the night before to cancel the reservation. Although I understood that the reservation was non refundable within 48 hours the management understood my issue and allowed a refund. I was informed that it would take about a week to show up on my Visa. I was thankful for their understanding.
It has now been four weeks since the conversation and I have reached out to the hotel and customer service multiple times. I have called the hotel ten times and customer care service three times. I have sent emails to the management and was informed by customer care service that I would receive an answer within 48 hours on May 2. As of May 6, I have yet to hear back from them.
Frustration does not begin to cover how I feel.

20

I have just returned from a 6 night stay at Wyndham Grand Orlando Resort Bonnet Creek. I am absolutely disgusted with the sneaky way your Hotel does business. From charges not disclosed when checking in, to a free upgrade that we were suppose to receive that we are now being charged for, outrageous resort fees for services not used, and either none or awful housekeeping for half our stay. We were lied to about the gift we were receiving to do a 90 minute timeshare tour that actually took 5 hours. I have never had such terrible customer service or been lied to by so many ever at any other hotel I've ever stayed at in the past. I am hoping to be contacted by someone in corporate to try to resolve this situation and make good on what has turned into an absolute horrible experience.

20

My wife and I plan trips months in advanced to refresh ourselves .I'm a home health nurse and she's a stay at home who takes care of our autistic /adhd child .These trips are to refresh us .we never have a problem at any of the other Wyndham hotels we've stayed at . It was a good stay until my wife had woke up and saw a bed bug on her pillow .we've shown a picture to the manager??? Assistant manager??? Someone who was acting like a manger but didn't have a name tag on . And he said it's just a water bug no big deal . As a nurse I've seen many bed bugs to know that this definitely was one and for an acting manager to blow it off as no big deal has left us leaving disgusted.

20

At the location in San Antonio on 281 highway.i withdrawing from my training.This place is so unprofessional he needs to be shut down

20

My husband & I stayed at your super 8 in Chandler AZ. We had to change our room twice. The first room was filled with paint & work supplies. In the second room I found a black bra when I pulled back the covers. When we got to the third room I had to dust everything
With a washcloth. The floors turned my socks black & the sheets had holes in them. Needless to say I sprayed the entire room with Lysol. A couple who checked in across the hall from u s found water on the floor. When I checked out I was told the bra was probably in the sheets. How can you miss a large black bra on white sheets. When I told them about the dust they just said they'd tell housekeeping. We've stayed at other super 8's before with no complaints. Had we not been charged when we made the reservations we would have left. We spent two nights there. I'd be ashamed to have them as part of Wyndham.
Thank you
Bonnie Bryan

20

We checked out of days inn at Batavia, Ohio. This was undoubtedly the worst experience I’ve ever had at a Wyndham hotel. The room was recently renovated and some dangerous things that I have photo’s of was present in the room but the main reason I’ve contacted you, is the accusation that we smoked in the room and charged my credit card 150.00. This is unacceptable. I argued with them over and over. They made a claim against me that was untrue and claim to have photos of ashes but if there were ashes in the window sill, it certainly was NOT us. I think this is wrong to charge someone’s card and I have no way to even prove that no one smoked in that room. I do not smoke at all and never have. My husband smokes but went to the parking lot every time he smoked. I am going to attach some photos of the things in the room that was terrible and I am so disappointed in Wyndham for having this policy to charge a card without any evidence. If they have a pic then they planted the ashes there and took the picture. When we arrived the refrigerator didn’t work and the self declared manager had her husband who is not an employee, replace the refrigerator. He was also hanging out and working every shift that she worked. The last complaint in the reviews was the exact same problem we had where they accused her family of smoking too. The pics I am sending are the jacuzzi controls that had bare wires covered with masking tape and filthy. The bathroom photos show holes in wall and ceiling. As well as holes around light fixtures and on the on the wall. The dirty floor behind the door in the bathroom. Also no privacy curtains on door to the balcony overlooking the pool where everyone could see into our room. There were nails in the wall sticking out that could seriously injure someone. I want my money back. This 150 dollars for an accusation with literally no way to prove out innocence is ridiculous. I am a gold member who exclusively stays at Wyndham hotels and I feel so disappointed and let down right now. I plan our hotel stays and save so we can get away and I can’t afford an extra 150. This is just so ridiculous, I promise you that absolutely NO ONE smoked in that room during our stay.

20

Room # 111 -4/26/19 4/29/19 / Confirmation # 3248825214 / La Quinta Inn & Suites Brunswick / 165 Warren 1st

1st let me say that we love staying at La Quinta and have always had a good experience until now. Our room was very clean and good service, but
we started noticing bites on us the 2nd night and by the time we left had a lot more. I had our Beagle treated as we always do for fleas so we knew that we didn't bring anything in with us. I called the Manager once we got home because we now are covered with bites. We keep missing each
other, so I thought I would just email this to corporate.I have had to go and buy stuff to treat our home and washed all clothes in hot water in case it was bed bugs I went to the Dr and he said they are either bed bug bites or body lice !I did leave a couple of messages for the front desk to let the Manager know my concerns so they could have the room inspected/treated for the next occupants. I feel we should be compensated for our inconvenience of all of this and have attached pictures to show the bites. Please let me know what you feel is fair, as we have always received good customer service and want to continue to stay at Wyndham hotels in the future. Shirley and David Cutliff

20

If there was a "0" stars - the Days Inn (Wyndham brand) Hotel in Prescott, AZ would rate zero or somewhere far below. Our lengthy drive of several hours took us to where we had reserved a room at this Days Inn for the night. I am a "Blue" level rewards member (lowest level). We were tired from the drive and arrived at the hotel just over an hour before the official check-in time of 3:00PM. Upon entering the lobby - we asked about check-in and were told crisply that check-in is at 3PM. When she heard that we had no where to go and would stay in the lobby - the desk clerk proceeded to inform us that "We don't like people waiting in the lobby." For a hospitality operation - this place wants your money but does NOT want YOU. It would really be nice to be welcome at a hotel. What a concept.

20

I’m standing in line at the Daytona Beach Wyndham resort, i have been in like for over 2 hours to check in where the filthy waiting room is filled with employees standing around talking to each other and only one girl behind the desk checking people in. Multiple people here have waited longer than me and this is my first and last time here, ever. Horrible system, dirty hotel, terrible staff. Do something before you go under

20

To whom it may concern:
My family stayed in a Wyndham in the French Quarter from March 24-28. My daughter left her bathing suit on the day we left. We noticed within an hour of our departure from the hotel and called through to the front desk and housekeeping. They told us we needed to file our missing item on ilostmystuff.com. I requested that housekeeping immediately check vs using this process because we knew 100% sure that my daughter's suit was hanging in the closet. Regretfully, the hotel would not accommodate our request. I then called daily, leaving message after message. I knew the suit was there. Nobody would call me back. When I finally got somebody from the hotel to respond, they indicated that they couldn't find the suit and would now have to file an "investigation" with hotel security. I know that either somebody from the hotel stole the suit, or they hotel just took too long to follow up with all of my requests (which could have been handled EASILY within the first hour of us leaving the hotel and saved me all of this work). I then emailed headquarters, called the person handling the "investigation", asked to be put through to the hotel manager (who also never called me back). The past couple of weeks I have just requested to simply be reimbursed. I have spent HOURS trying to get back a $60 bathing suit. We paid a lot of money to stay at the hotel and expect a certain level of service. I complied with the hotel policy of using ileftmystuff.com and clearly it did not work in my favor. I offered to pay the shipping on the suit to get it back. At this point, I have left reviews on various websites. I am not sure why this is so hard to resolve. I would just like to be compensated for the hotels lack of followthrough.
Julie Salski
1342 Kettering Rd
Mundelein, IL 60060
(847)652-7924

20

If you type in worst hotels DETROIT metro airport up pops Wyndham. The hotel lives up to these reviews. Bottom line DO NOT STAY THERE

20

I am a loyal La Quinta customer. Wyndham has destroyed everything customers love about La Quinta within a few months of taking them over. You now charge fees at almost all locations for pets, their reservation people are now all foreigners that are difficult to understand and in general “don’t have a clue”, you changed the cancellation policy from 6pm on the day of arrival to 24hrs in advance, you did away with the Rewards program for a not as lucrative Wyndham program. What are you fiendish people planning to do next? When I stay at La Quinta I hear many customers commenting how Wyndham is terrible for what they have done. The La Quinta employees at the hotels are inundated with complaints. I will never stay at a Wyndham, and I have already started exploring other options other La Quinta. The Wyndham management that put these ridiculous changes in place should be terminated, especially the fool that changed the pet policy. You totally underestimated the loyalty that program brought to La Quinta. When sales drop, look internally for the cause.

20

Let me explain, my wife and I decided to take our 3 boys to Disney world Florida. We called Wyndham back in February to book a room, bought park passes back home which cost over 3,000.00, rented a van which cost over 800.00. We arrived Saturday 4/20/19 at Wyndham Cypress Palms and stayed until 4/25/19. Our plans were to visit Disney world first on Sunday morning, however at our arrival we were offered Blue Man Group tickets at a great discount if we went to a seminar for one hour between 8:00 and 9:00AM, we thought that works because the park opens at 10:00 anyway so why not. After the boxed breakfast and the introduction we were taken into a more private area and was discussing our current timeshare which we purchased on 6/1/18 at Myrtle beach. During the course of our conversation it was explained to us that our current timeshare was characterized as silver with 400,000 points, however we currently own 126,000 points and back in 2018 when purchasing our original timeshare it was my understanding that that’s what we are purchasing. After sitting down with the representatives for Wyndham in Florida there was some confusion as to what we originally purchased. A man came into the room and pointed out the difference from our original points purchased and the 400,000 points to be silver. This became very confusing for me and I was led to believe I would have to purchase the remaining points to bring us to the 400,000 points and silver. I was very confused with their fast talk if you would and honestly thought I had to purchase the additional points, may I add a one hour meeting turned into almost 4 hours and myself my wife and 3 boys with us were very ambitious to get to the park, we were getting somewhat rushed do to our complaining and voicing our desire to be at the park already. Somehow we were coaxed into believing we would of had to buy these points anyway so we went through the process and even in the final steps we were stressing that this is not what we planned to be sitting in there office signing these papers, we really wanted to start our vacation at the parks so we were kind of rushing through this as well. The final paperwork was done by a gentleman which I forget his name but do remember he said he was retired from the military after shrapnel wounds to his head. After him hearing my wife and I talking about our disappointment of still being there and not in the park yet he told us almost done. When we got back home I looked at my original purchase and there was nothing there about the requirement of having to buy the remaining points before December 2018. Meghan was the one who made us believe we were required to buy the additional points by December 2018, there was a mix up with a piece of mail she claimed we should of got but we did not. She told us she was our contact if we need anything however with trying to contact her she never even replied. We text, we called, left messages, no reply. my wife and I looked at new contract and decided to cancel our contract. We wrote a letter to Account Services Operations- Rescission Dept on 4/26/19 and mailed it priority on the 27th and was supposed to arrive on Monday 4/29/19.
My wife and I still want to cancel the new contract # 00021-1900286 and want to keep our original contract #00028-1813105. If this letter reached you in error I ask that you please forward it to
Corporate, CEO Michael D. Brown of Wyndham.
Thank you,
Vincent and Prisca Ouellette.

20

I used my personal credit card to hold a room for a conference for the American Police Canine Association. The manager assureds me that all charges were charged me. My credit card statement I was charged in the amount of $109.61 on April 16, 2019 at Wingate Concord Mills location. The conference was on April 14, 2091 to April 17, 2019. I have called the hotel again that I was still charged. This issue needs to be corrected ASAP. thank you

60

I've plunged toilet and no one has come yet ! I was told when I booked we would have access to a pool..why lie? pool is locked ..make known on your page when pool is to open..very upset! had to go get towels all but 1 time ben here a week..they always say room had lock ..no we open door and most of the day it's propped open! or they say do not disturb sign on door there isn't even a sign in this room...my husband is on 2 medical machines and we can't move ..e waiting on our place to be ready! a/c had to be frozen called for maintenance still no one so we left it off a day and it's kind of cool! was told about that they had a floor fan I said please bring it ..no I had to go get it..the staff is so nice it's hard to complain but this was suppose to be a break for me and I've worked harder than at home! and the pool was my 1st question when booked! I'll stop here.and see what you plan to do ..if you want a few pictures I have..make our next week easier .thanks

20

I have been staying in 2 separate hotels of your, the first being Baymont by Wyndham which I have zero complaints about. I stayed there 3 days and moved today to the Microtel by Wyndham bc Baymont was a little expensive at $95 a night. Microtel isn’t far behind at $65 and if I had known I would have paid the extra $30! I was shocked upon arrival of my room how outdated, nasty, unkept and a tad creepy it was. Not only does the bathroom light constantly flicker but there are stains all over the pillow cases and bed spread, outlets that don’t let you plug anything in, disgusting ac unit, holes in the wall, hair and dirt in the bathtub AND my favorite so far as I was sitting on the bed trying to enjoy a snack in all the nastiness a baby cockroach crawled right up on the bed to see if I would share my food. Unfortunately for him I wouldn’t and made his already short life even shorter by killing him and leaving him to float in the already stained uncleaned toilet! I have proof of all of this and I want my money back bc this is ridiculous! Whoever allows this creepy nasty excuse for a hotel open should be ashamed of themselves. Seriously I feel like I’m in the shining walking through the scary halls. And who TAPES the numbers on the doors these days?!?! TAPES with paper tape. This is the worst place I’ve ever been to in my life and I have been to some pretty crazy places. This is not even worth a $30 a night charge. If I don’t get reimbursed I’m going to raise mortal hell and make sure everyone knows what I’ve dealt with this evening and what I wasted money wise. I have way more pictures and videos it won’t let me upload but I’d be glad to email or maybe even post to Facebook.

20

Hello. ..Use to be able to count on your name/reputation for quality however stayed in Sacramento last month for s funeral and the Hampton Wyndham West was the worst experience. It was completely run down. .. literally broken items and filthy. Was nextdoor to a truck stop. Anyway, just may need to look into this place which displays your name. Don't want a refund but what a mess this place was.

20

My husband and I stayed for a get away weekend - first the information available regarding your room on the site was misleading and incorrect when we checked in it was pleasant introduction and it went down hill from there, the first room they put us in was on the "water side" supposedly with the balcony that was booked and then confirmed by the front desk who checked us in and when we arrived at the room ...it was not a king suite with a balcony on the water... it was large room with a window overlooking a canal. No balcony !! it was apparent the new staff at your front desk was his second day on the job, they offered to switch our rooms but stated that they had only queen rooms with balconies available, I was hopeful until we got to the room to find out not only was the bathroom dirty with a large wad of hair still in the shower but our balcony over looked main highway road - Seriously !!. It was late and we were tired and was then awoken to a busy street first thing - not a good way to start the day !! We then decided that we would cancel the second night and moved to a hotel with a true view, we informed the front desk and with the a promise of water side balcony room we agreed and was hopeful until we got to the room and not only was a much smaller and less quality room it overlooked the pool deck ...... so needless to say we were even more dissatisfied. So three rooms in two days, misleading information, incorrect information from multi staff and breakfast selection that had a lot to be desired. After spending over $600.00 + just on our room, upon our return home I reached out to the GM to discuss it took about 4 calls and messages to track her down and after explaining our less than favorable experience I was told she would offer a discount but could not reference what she would be able to do, I then received an email yesterday and no follow up phone call as promised with a measly 20% discount on the room situation.... Coming from working in the hospitality industry for over 8 year on operations and starts up I am appalled at the continued frustration at the level of quality lacking in your hotel that we resided. With this I am requesting a full refund for the stay. Please feel free to contact me at 850-321-0501 Sharla

20

Submitting again with correct email address: falah.syed1@gmail.com

Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com, I could not check in on 14th due to bad weather. When I arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com. The management told me to contact Priceline for refund, when I contact them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.

20

Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com (Trip #17433313340). I could not check in on 14th due to bad weather. When arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com (Trip # 17690452289). The management told me to contact Priceline for refund, when I contacted them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.

40

Hampton Inn and Suites Birmingham airport area 950 Old Grants Mill Road. Hilton member# 169898232 BLUE
My wife and I planned this weekend for my handicapped son to fly in to watch the Talladega race. We arrived Friday evening..entered the room and immediately spotted a soda pop can top on the floor between the two beds. (Something that should have been caught by vacuuming) On Saturday we were out the door by 8:30 am to pick up my son at the airport and head over to the track for the day. Upon arriving back to the hotel at 2:30 pm my room was still not attended to by housekeeping. At 8 pm I called the front desk to inquire about clean towels letting them know my room was never cleaned. They sent up fresh towels. On Sunday we left the hotel before 9 am (saw no housekeeping on our floor at this time) Came back to the room at 8:30 pm and again: no housekeeping was done. I called down to front desk again and asked for toiletries so we could shower for the 3rd day. During shower time the hair dryer in the room burned out while my wife was using it. For the amount of almost $180.00 per night... I find this unacceptable. I couldn't believe the poor service I received during my stay; as being a Hilton Honors member we stay at a lot of different locations. I am hoping someone will follow up with the housekeeping at this location and advise

20

the hotel clerk Uriah H. at wyndham grand pittsburgh will not return ny $100 cash incidental hold very unprofessional customer service will never stay there again!! contacting corporate offices to file a complaint with the president

20

No remote for tv when called desk they were out of remotes and said it happens all the time. Light fixture hanging by wires above bathroom sink, stayed in same room app. 1 yr ago and we reported this at that time. We have called the local fire marshal to address this very dangerous problem since it is obvious the owner doesn.t care. Ceiling was bowing in where roof leaks and is severely damaged. Breakfast was inedible. We thought after paying $168 for a room that should have been $68 we could at least eat breakfast but it was horrible. Biscuits were cold and hard eggs weren't cooked and were raw orange juice wasn't orange (don't know what it was) We had to go elsewhere a buy breakfast. The linens need to be replaced badly!! The owner needs to spend some money to update these rooms to look like the lobby and breakfast room! There was a reason this Days Inn was the only place in Franklin Tn that had any rooms available.

20

I stayed at your Travelodge by Wyndham in North Phoenix AZ on Friday April, 26 2019. The address is 2735 W. Sweetwater Ave. Bldg A, Phoenix, AZ 85028I was coming in for my Graduation at Grand Canyon Univ. When we (4 of us) got to the motel, we had only 2 towels, NO wash clothes, toilet seat was not tighten down, air conditioner was very loud and made noises all night, hair dryer had no back and my hair got caught in the fan blade, caulk was coming off tube in a large piece, etc.. I called 2 times Friday night for towels and never received them. Saturday morning I went to get towels and again was told that they didn't have any until housekeeping came in at 10 am. My party needed to be ready by 11 am! We had to share towels with each other to get ready. I asked for money back because we had reservations for two nights. When we left, they gave us a card to call for the manager; however, no one answered the phone. We tried 6 times and at different times of the day. It was bad that we stayed at a different hotel on Saturday. This hotel kept my money for Saturday night even when they knew they did not do right by their customers. I have stayed a several of your hotels over the years, but this experience has made me not want to stay at one of your hotels ever again!

20

I was at the TRYP by Wyndam in Ssn Juan, PR on March 17 and checked out March 18th. On the morning of my checkout they had a fire alarm go off due to a guy vaping in the room. I fell on the stairs and broke a bone in my foot. I have called atleast three times to report this and no one has returned my call. The lady st the front desk and the guy who was vaping thought the alarm going off was funny. I am still in a boot healing from this mishap.

20

I have currently called the hotel 15+ times, starting March 28, the day we LEFT the hotel. I think it is a disservice that we needed to go through ilostmystuff.com. We lost valuable time and I have invested HOURS in trying to get this suit back. Currently I have been told that is is being investigated. I have been waiting over a month and communication is poor. On April 24 I requested the hotel manager call me back. No phone call was returned. I would just like to be compensated at this point for the $60 bathing suit. We paid a lot of $$$ for our hotel stay and that includes paying for good costumer service.
Julie Salski, 847-652-7924

See prior complain information below:
#Hello Julie,

Thank you for bringing this to our attention. Please know, we truly value our guests and their feedback.

Rest assured, we have shared your experience with the property management and filed a concern on your behalf. Please look forward to hearing from the property management team within one week. Your reference number is 4197497. We will continue to monitor your concern to ensure a proper resolution.

We sincerely appreciate your choice of Wyndham New Orleans for your lodging needs. Thank you for allowing us the opportunity to address your concerns.

Richardson
Customer Care
Wyndham Hotels & Resorts, Inc.

--Original Message--
From: donotreply@wyndham.com
Date: 04/08/2019 11:46 AM
To: internet.customerservice@wyndham.com
Subject: WHG RESERVATIONS

Topic : General contact message
Brand ID : WHG
First Name : Julie
Last Name : Salski
Address 1 : 1342 Kettering Rd.
Address 2 :
City : Mundelein
State / Province : IL
Zip/Postal Code :
Country : US
Contact Phone : 8476527924
Email Address : brodynmickey@att.net
Date of Stay : 3/24/2019
Hotel Name : Wyndham New Orleans French Quarter
Hotel Location or Address : Wyndham New Orleans French Quarter
Your Feedback : Very disappointed in costumer service post our March stay. My daughter left her bathing suit drying in the shower. I contacted the hotel immediately after leaving in order to retrieve the suit, The hotel indicated I needed to fill out a form online. I did so and have contacted the hotel with 8+ times with phone calls. They say that they have the suit and will call me back (they haven't). It is a $60+ suit. I offered to pay shipping.

20

Our home burned down and the Red Cross has paid our stay through May 1, 2019.The manager advised us that we had to leave,because someone said that we were smoking in our room.The only smoke smell in our room is what items we were able to retrieve from our home.She also told us who we could and couldn’t have for visitors.We know for a fact that she and every single one of her staff sell and partake in opioids.We also know that both Federal and local law enforcement are watching the premises.

The Manager said this to me, “Everybody has their own problems in their own life.i am sick of listening to your sad sob story, your husband tried to burn you up in the fire. The sad part is that YOU DIDN'T DIE!”
Please help us. We have nothing.

Thank you for your time,

Christina
252-289-0708
Message phone

60

Third stop @ Motel 6, Belden, MS. Arrived 5 PM, no desk clerk, waited over 10 minutes - found here outside visiting w/friend. No internet - clerk promised to contact provider & keep us updated.....no follow-up from clerk. Sheets were too small for the bed, could not stay in place. Toilet spontaneously flushed throughout the night. Trash bins full to overflowing - unable to dispose of carry out containers. Appears owner/management is not watching closely.

20

We booked with Tampa central LaQuinta , when we got there the customer service person didn’t get up to greet me with a smile, just asked my last name. Also wanted to charge me incidentals ( I booked thru La Quinta site). I needed up canceling and going to another la Quinta down the road , they did not charge me incidentals or a pet fee. I Will not promote this Hotel . Since it transferred to wyndham it has gone downhill. Bums hang out at ever door. Maybe they live there but it’s still uncomfortable.

20

Checked in at 3pm didn't got the room right away. Got to the room at 645pm bed was not made white stuff on the mirror and bathroom walls dirty dishes and stove. My girlfriend laid down cause she was not feeling well. Front desk offered to Clean the room when I told her about girlfriend laying down so I refused the cleaning I told her to make it up another way and she told me she couldn't. Not very happy with my dirty room.

20

To whom it may concern,

My husband and I made a reservation for 2 rooms through Priceline for the Ramada Inn by Wyndham (located at 260 Chapman Road, Newark, DE, 19702) to attend a family funeral. After making our reservation, we immediately contacted the hotel directly to request that our 2 rooms be adjoined. We explained that we were traveling with my parents and required adjoining rooms due to my father’s poor health. He is legally blind and has Lewy Body Dementia. We were instructed to contact the hotel directly 2 days prior to our arrival to ensure that our reservation included 2 adjoining rooms. We followed their instructions and spoke with a hotel representative at the hotel. We explained our situation and reiterated the importance of our request. The woman that we spoke to gave us no indication that the hotel would not be able to fulfill and accommodate our request.

Upon arrival, the front desk clerk informed us that we did not have adjoining rooms. Not only were they not adjoining, they were an unacceptable distance from each other. We attempted to explain our situation and what steps we took in order for secure adjoining rooms prior to arrival without success. The clerk acknowledged that our reservation had a request for adjoining rooms in the comment section but none were available. Had we known that in advance (when we called 2 days prior to arrival as directed), we would have cancelled the reservation immediately. We drove over 400 miles to be told that we would not have the necessary accommodations that we requested, despite following direct instructions given by the hotel itself. The front desk clerk was rude, curt, and lacked compassion. Her lack of customer service was frustrating and uncalled for to say the least. She was unwilling to assist us in seeking an acceptable solution to our situation and her tone of voice was condescending.

After much frustration and discussion without resolve, we were able to speak with a manager. The manager confirmed that no adjoining rooms were available and none were available the day our reservation was placed. Had we been informed of this when we called 2 days prior to arrival, we would have cancelled our reservation at that time. The manager was apologetic but unable to accommodate our request. She was able to move our rooms closer in proximity, across the hall from each other. That was certainly an improvement but still not acceptable.

Because of my father's unstable condition and behavior, we shared keys for both rooms so that we could reach each other in a moment's notice. Therefore we were forced to leave the door unlocked at night. We could not use the lock at the door handle nor the extra swing lock located towards the top of the door. Securing these locks would have prevented entry during the night in the event of an emergency. As you can imagine, this created intense fear and anxiety for my mother and us. Because we were unable to lock the doors, we feared my father would wander out of the room without my mother hearing him. This could have resulted in him falling down 16 steps to the ceramic-tiled lobby or wandering out of the hotel into traffic. These were real and possible scenarios due to his dementia and poor eye sight.

We stayed for 2 nights and left the hotel feeling physically and emotionally exhausted. This was due to lack of sleep, grief and persistent concerns for my father's safety and well being. We were absolutely unprepared to drive 400+ miles home after 2 nights in this hotel. Lack of adequate rest created unnecessary stress. That coupled with severe weather made for a frightening and terrifying trip. This was so unfortunate and could have been prevented! I promise that this hotel will encounter customers with disabilities in the future. It is my hope that this hotel be more proactive in sensitive in serving a customer base with disabilities. It is my request that Ramada provide their hotel employees with hospitality education. And lastly, it is my prayer that future travelers will not have to endure what we have during a family crisis.

20

CC. Microtel Inn and Suites, West Chester, Pennsylvania
I recently stayed at the above hotel 11-14th of April 2019. Upon arrival the Front Desk attendant (male) was extremely rude, upon entering the room 308 I found feces on the toilet seat I reported this to the Front Desk with no results. The bathtub drain was clogged at this point with no response from the hotel I purchased cleaning material and gloves and cleaned the tub drain of a large amount of hair which was stopping it up. The next morning we found out that there was no Continental breakfast although this is stated when booked. During the my husband repeatedly talked to the Front attendant who was extremely rude and did not address the problem. On Saturday we left at 9:00 am to go to a horse show which we were down for and returned at 7:00pm to find the room had not been cleaned . Again he went to the Front Desk and complained and again the attendant was rude and stated that the maid was coming in a little while. At this point I wanted to shower and go to bed as I had a long day at the horse show. My husband again went down to the Front Desk and he passed the Cleaning people and asked for some towels and told them not to come to the room at this late hour as my wife was showering. This went on deaf ears as they used their key and were entering the room as I was showering. My husband quickly got them out of the room as it would have been extremely embarrassing. Altogether our group rented 3 rooms. When other members of our group were at the Front Desk they proceeded to try to justify the cleaning incident lying again and stating that the room could not be cleaned because people were in it at which point they were told that indeed we were with them all day so this was not true and that they should apologize to us for the poor treatment. The attendant just made excuses. Wyndom Hotels has always personified a dependable good hotel, this was a disgrace to the name. I believe we are owed a refund for this miserable stay and the staff need retraining on cleaning and customer service.Charles and Alicia Coviello 8 Garden Street, Seymour Conn. 06483, 203-558-2363

20

My mother, Edna Stuckless is 70 years old and Deaf. She is coming to Houghton, MI today (April 26) for her granddaughter's wedding shower this weekend. When making her reservation, she thought she was on your direct site and made a reservation (accidentally for two nights instead of one). When I looked over her paperwork, I realized that she had made it two nights instead of one, so I face-timed her to and told her to call to change her reservation. When she got somewhere where should make a video relay call (as a Deaf person she requires to make the call through an interpreter and needed to get to a video phone at a home to do this.) the hotel told her she must call Expedia. This call was made just after 4 pm yesterday. She called Expedia and asked for a change.

She cannot drive the 9 hours back to Detroit in one stretch, so she needed to cancel Saturday in Houghton and find something midway home along I 75 in Michigan. (Mackinaw City). Expedia said they had to call Wyndham and she received a message this morning that they are not willing to make the change. I appreciate the bookings through Expedia and what that creates, but I wish your hotel was more mindful of the age and disabilty of this customer who is on a fixed income and just looking to move locations. She's not asking to not stay, but only for one night.

The wedding will be in Houghton in the fall, and it is unlikely that we will stay at your hotel based on this experience.

20

There was bed bugs al n my bed i killed one took it to the front desk and he said ok and what you want me to do about it ive been getting chowed alive for 3 days now

20

I always thought Wyndham was a high quality brand. This Howard Johnson in Dothan is really in need of major renovation. The room is reasonably priced but is really nasty and grubby although it looks like some improvements have been made. Staff were nice but would never stay again. Icky!!!nasty. Smoke smell in mon smoking. Never again! Check it out!

20

So disgusted that Wyndham bought La Quinta. I love La Quinta, they are clean, staff is courteous, dog stay free and the rewards program was good. Now you're charged $20 a night per dog, the rewards program sucks.
Thanks to your new computer program the employees are confused and my card was over charged by $850! I'm supposedly getting out back tomorrow.... I had better.

I avoid Wyndham hotels in general, days inn are some of the dirtiest and most awful hotels I've stay in. I request La Quinta whenever possible, then my second choice is a choice hotel or Best Western. I never request Wyndham.
They are ruining my favorite hotel chain. I've seen many complaints especially from dog show people that LQ' s are going to lose their business.
Maybe once Wyndham has enough complaints and loss of revenue they'll let LQ' s run themselves like they use to. If they are stupid they will continue on this course and destroy the chain.

20

I stood at the Wyndham on Bonita beach road a few weeks ago. I stay there all the time and it’s always nice and clean. Last time I went their wasn’t a sheet on one of the beds which also had a blood stain on it. And on the other bed the pillow also had a blood stain on it. I went to the front desk and explained that I stay there all the time and how the room was dirty. I told her my guest refused to stay there. She called the owner/boss and said she could change the sheets and said I couldn’t get a refund. I asked her being polite if she could just give me credit for a room next time being that I stay their a lot. The answer was no. Don’t seem to understand why they treat everyone like they will never see them again. I stay their at least twice a month. I’ve attached pictures. Thank you

20

I recently booked a room via 3rd party (Expedia) at the Days Inn & Suites located in Cherry Hill, NJ. Unfortunately, when I booked the room, I mistakenly made the reservation for day I booked the room instead of the date that I really needed, which is August 1, 2019. I didn't notice the mistake until slightly after the 24 hour period had passed to cancel or make changes. I was deemed a "no show" and my funds were taken.

I contacted the 3rd party (Expedia) immediately after discovering the mistake. They in-turn contacted the hotel to advocate on my behalf. To no avail, the hotel management denied my request to switch the date from April 22, 2019 to August 1, 2019. Although it was clear that I had made a mistake in booking, the hotel felt it was more important to redeem the funds as opposed to providing a great customer experience and maintaining a great relationship with me as a consumer. This is VERY unfortunate. Not only did the hotel lose a customer, the Wyndham family of hotels have now lost a customer. I refuse to bring business directly or indirectly to this chain if THIS is how hard working, loyal consumers are treated.

Respectfully,

Patrick R. Amos Sr.
"Highly Disappointed Consumer"

20

I am a La Quinta Gold Rewards customer.
When I called Wyndham they said you should have replied to our email about the merger. I looked all over my email and could not find one.
I am a gold member and have points outstanding. My La Quinta customer number is P067611699. My name is David Clack, 1002-708 Burdett Ave, Victoria, BC, Canada, V8W0A8.

20

The room I was in was nasty. Smelled.odor. I stayed 10 mins and went back to check in and gave the receptionist the key back.

20

I was reading over some of the other complaints and just wanted to add another to the list. This company is using predatory lending techniques to basically over sale their timeshare. The company made everything sound so great at the presentation we attended in January 2019 and we were talked to by 4 different people to try to get us to sign up. The time that we were there extended the 90 minutes- it was 4 hours- reluctantly we purchased and immediately regretted the decision. In January I called to cancel our contract based on the fact that when I wanted to schedule our first "Get-A-Way" I was told that the room stay would be $875.00 in Florida- I was frustrated and furious- the presentation promised rooms for AT MOST $99 a night with smaller rooms at $69. Needless to say that we were giving the classic run-around every time we called. Ironically, NONE of our calls were noted in the computer and no recordings were made of any of our calls, I know this because the next call we made or that they made to us for payment, the person stated I have no record of that call. Today they called and I spoke to Linda and then Rueben- Linda acted like she did understand what I was even saying, she transferred me to Owner Care, were I talked to Rueben- which was not understanding in the least- he said I had 7 days to cancel and that window closed in January. He was not interested in the fact that I have written the CEO of the company weekly every since I received his name and address. I am one dissatisfied person and will never stay at any resort that bares the name Wyndham- and I am taking them to court to receive financial compensation of drawing money out after I was supposed to be cancelled. Now, I will complain daily on this site to inform anyone and everyone about the fraudulent claims made by this corporation.

20

MTL 28335 Annoni 4184306 [#1213044] This is my file number from the 17 emails I have had going back and forth with your customer care department. If you can trace back these emails you will see that I have not had a resolution.

20

This hotel was as unsafe as it could possibly be. Planned a weekend getaway and I was severely disappointed in this property. The key card entries were all broken so the doors were either left open or the entryway wasn’t accessible at all. My husband was forced to walk all the way around the building at night because the woman working the desk wouldn’t let him in and the key card entry was broken. The smoke detector in our room was wrapped in plastic wrap. The election mix boxes for the secure card systems were basically ripped out of the wall I will never stay at this property again

20

Shakopee Mn. Fights, drugs, my life threatened!! Management weak, scared of the live in junkies who work/sell drugs there. This place is the worst hotel experience of my life

20

I AM BEING CHARGED FOR ROOMS AND SERVICES NOT RENDERED. I AM PAYING FOR WEEKS OF STAY THE WYNDHAM HOTELS AND THEN BEING DENIED SERVICESAND LOCKED OF THE ROOM ,KEYS NOT WORKING ,STAFF NOT HAVING KNOWLEDE OF MY STAY BEING DENIED RENTRY EVEN AFTER SUPPLY OF ITERNARY NUMBER MAKING CLAIMS OF ME STAYING AND CHARGED FOR VACATION PACAGES THAT I DID NOT AGREE TO STOLEN GUN FROM THE PROPERTY. ON 4/17/2019 I HAD OUTPAITENT SURGEY ON MY KNEE. I RETURNED TO MY ALREADY CHARGED ROOM FOR 4 NIGHTS, TO ONLY BE DENIED ACCESS TO MY ROOM ,KEY DIDNT WORK AND THE FRONT DESK CLERK SAID EXPEDIA HAD NOT PAID FOR MY STAY AND THAT COULD NOT LET ME INN UNTIL SHE RESOLVED THIS WITH EXPEDIA I SHOWED HER A COPY OF EMAIL TO NO EVAIL I SAT IN PAIN IN THE LOBBY UNTIL SHE CONTACTED SOMEONE ON THE PHONE. THE PURPOSE WAS TO HAVE SOME WHERE COMFORTABLE TO REST. MY HOUSE HAS MOLD SO ME AND MY CHILDREN ARE ALREADY STRESS AND DISPLACED DUE TO MOLD. I HAVE ENDURED COUNTLESS LOSSES AND CANT TAKE ANYMORE . I HAVE RECENTLY FILE POLICE REPORTS FOR FRAUD/SWINDLE AND STOLEN PROPERTY THO I ENJOY THE ROOM STYLE OF THE SUITES AND THE COVIENCE THATWYNDHAM WY PROVIDE TO ACCESS TO MY KIDS SCHOOL AND MY FIANCE JOB. I WILL NOT BE OVERCHARGED/OR A VICTIM OF THEFT, I AM REQUESTING A REFUND FROM THE LAQUINTA HOTEL IN UNION CITY WHERE MY GUN WAS STOLEN, 7425540327649 REFUND FOR THE FOUR NIGHT PREPAID FOR MY SURGERY NOT HONERED, CONFIRMATION 85281EC017808AN REFUND 199 CHARGE FOR VACATION ACCT #46997580

20

Very disappointed. The whole experience was negative. We were told no pressure...wrong. We were promised a breakfast....wrong. The initial staff were poorly dressed and overbearing. The actual presentation was to long. The rooms shown were nice. However the biggest turn off were the sheer number of people looking. I felt sorry for the people who actually vacationed at this location. Having to wait for elevators, then overcrowding the elevators was to much to bear. I have a medical condition and need to walk with a cane and I was pushed up against the wall of the elevator and couldn’t move. It was hot and the staff didn’t seem to care. If you want to impress and make sales the first impression is important. Sloppiness is not a good look.

20

Checked in at LaQuinta by Wyndham,6805 Abercorn St.,Savannah, GA 4/16, checked out 4/18/2019. Went to front desk to get TV remote batteries replaced because TV would not work. Was told there were problems with that TV and we could move to another room. If they knew there were problems why did they rent the room? So changed rooms, toilet would flush sometimes and sometimes not. Rubber toilet plunger was on floor in back of toilet so they knew there was a problem there also. This hotel needs better management and maintenance.

20

My husband and i stayed at the days inn in kodiak Tennessee. We had reservations from April 12 thru 17. Well every day we would have to go to the lobby and get more towels and wash clothes. They would just leave 1 towel and 1 wash cloth, no soap would be supplied or shampoo. It was supposed to be a nonsmoking room but smelled just like smoke. We got so tried of going to get the supplies ourself that we left a day early, without a refund on that 1 night. When you go on vacation you would think you would able to relax. Instead we were having to go find towels and other stuff that should be supplied. Really a horrible vacation.

20

Made a reservation in March for the 6th of May and needed to change it tot he 7th of May. I was quoted a price of $67.50 the first time and noticed the price had gone up to $74+ daily, even though I was told I would receive a discount being a family member of a patient at St. Joes hospital. (My main reason for choosing this hotel was the closeness) I spoke with Tianna, one of the managers, who was rude and interrupted every sentence I had. She refused to explain why the price hike and would not look at the first confirmation number. I was told I would have to find it and then they would honor it. I had all the information but did not have it left on my computer. She refused to listen to any of my concerns, my frustrations, I told her I just wanted to be heard and asked to speak to some one else. She informed me she was one of two managers and then I asked for her name. She gave it to me with a request for her to spell it and she ended the conversation. I called customer services and spoke with Robert and explained the situation. He will contact general manager and get back to me. I realize I am just one person out of many, maybe that's why they rate a 1 for customer satisfaction. We will see where this goes. At this point, I will look for another hotel to stay at. Unfortunately, most all of them are owned by Wyndham nd who really cares about my complaint?

20

Very dissappointed in your new pet policy at La Quinta Hotels that Wyndham recently took over. Used to stay at La Quinta all of the time when traveling with dogs, because pets were free. As far as I am concerned you are no longer "pet friendly". I believe you should seriously rethink this policy.

20

You need to check your super 8 in clear lake iowa, they have workers staying there for free and people that work there do drugs and housekeepers stealing from rooms. I will keep going hire up if nothing is done. And motel is very gross n dirty.

20

Yourvhotel in Murray/SLC Utah. We have filed one complaint and spoke with someone who was supposed to put us on hold. He took out number in case we got disconnected. We did but he never called back.
Thought I would add this to things you might want to know. A drug counselor I am friends with told me this hotel is one of the best know places to buy drugs from. The dealers rent rooms here a deal out of them.
From the people hanging around, and the needles on the ground I believe it’s true.
I really would like to get a refund. If you read my earlier email I’m sure you understand why.
Looking forward to your reply
Karen Beals
801-647-2183

20

We are staying at the Murray Utah location. I would strongly suggest you look into this place. Absolutely filthy, even used needles in parking lot. Broken doors, no fitted sheets just tucked in top sheet that comes undone. Dog waste and overflowing garbage.
This hotel is going to give you guys an awful reputation. It is literally horrific. I won’t even take my dog outside to the dog area.
We have always heard good things about your hotels so we booked through a third party (our bad) assuming it would be like advertised. Being unable to get our money back and being on a fixed income we had to stay.
I honestly feel like I’m in a homeless shelter although that would probably be cleaner. I am attaching Some of the many pictures I took.
I feel like I need to be sanitized when I leave here.
I’m not big on complaining, but I feel you should know about this as it is your reputation on the line.
Thank you,
Karen

20

Good day,
I don't usually do things like this but I thought it was best you know what is going on with your hotel. I am currently staying at the Days Inn by Wyndham Orlando Near Millenia Malll in Orlando Florida. This hotel is horrible. Firstly there are bugs inside the room. There is mold in the bathroom which by the way is bad for your health. The room has a fridge but inside in very dirty. They did not provide us with clean sheets or towels nor was the room clean. When I first came in the floor was very very dirty. This is my second night and I am having a horrible experience at Thai location. If the hotel wasn't already paid for I would have stayed else where. The pictures that are shown online is a lie. Please pay attention to this location and upgrade and renovate this hotel. This was not a good day at all I am very uncomfortable. This gets 1 star

20

So I came to this hotel because I thought it was nice went and payed a week and was over charged and not only that our room is so filthy carpets look horrible its cob webs in the corner there was someones dirty socks in our room toothpaste all in the sink toilet nasty and it smells wanted my money refunded and I couldnt do that I was told and the bad thing is its not like I paid one night I paid all week this is the boardman location

20

GREED! The proper way to transition owners of any establishment is to shut the business down temporarily, orient the newcomers, train staff, employ enough staff and make sure all processes are working/running smoothly! This was not the case here! Wyndham has bought out La Quinta and it is a mess!!! Day 1: We checked in, got upstairs to our room and the door was open. So I creeped in with my two children and made sure all was well. I alerted the front desk clerk, Jaime, and she said it was probably a simple housekeeping mistake. Ok, that's fine. Then, the room! It was ok, but dust was thick on all light fixtures, air conditioner and bathroom ceiling. There is a reason why they don't post any pictures of the bathroom online, because it's terrible! Extremely dated and cracks everywhere! No trash can in the room had a bag in it! I was so disturbed with the bathroom that I sat up until 5am, we checked in around 11:30 pm, and had to talk myself into showering in that bathroom! Day 2: So I finally decided to release my bladder and take a shower. Well, after about 30 seconds of running the shower the tub began to overfill! By the time I finished taking my shower, the water in the tub was up to my mid calf! We left for the day and got back around 8 pm, our door key didn't work and there was a piece of toilet paper hanging on our outside door handle! Disgusting! I went downstairs and got new cards. We went back upstairs to quickly use the restroom before going to dinner and all the lights were on in the room. My daughter turned the door handle to use the bathroom and the door to our bathroom inside our room was LOCKED! LOCKED! WHY?!!!! Again, I called the front desk and I asked for Jaime. She apologized and said it must be housekeeping. She sent the maintenance man with the key and when he finally came to the room, the key he had COULD NOT OPEN THE DOOR!!! OMG! At this point I am furious as my daughter and I are wiggling around! He had to go back downstairs to get another key which took him quite some time to come back to the room. At this point we had decided to just use the restroom once we got to the restaurant. As we are walking out, he comes to unlock the door and unclog the tub. When we returned the tub stayed unclogged for maybe the first 2 minutes of our shower and once again the water rose. Day 3: We leave for the entire day and as we were leaving, we saw housekeeping cleaning rooms on our floor. When we returned to our room Sunday night, it had never been clean! Everything was exactly how we left it! We didn't have towels, trash bags, toilet paper nor clean linen!! I called downstairs boiling at this point. I spoke to Jaime again and she said housekeeping put in notes that they cleaned our room!!!! LIES!!!! Jaime accommodated us as best as she could. The only reason we did not leave is because it's festival season in New Orleans and there were no doubles available in the city that didn't cost less than $500/night! The best thing and the only thing great about this hotel is Jaime! I would advise anyone to stay far far away!!! Oh and that's not it! Before we checked out this Morning, my husband checked his account. They charged his card THREE times for different amounts!!! THREE! So here again, we went downstairs and Jaime was not there. The lady at the front desk didn't have a clue of how to handle our situation. We also never received a receipt from checking out, because she couldn't do it! She also couldn't print it because two people were trying to FIX THE PRINTER!!!! DO NOT STAY HERE! I WILL NEVER STAY AT ANY WYNDHAM/LA QUINTA PROPERTIES EVER! Note to corporate: Stop being Greedy for money and close your business temporarily to get it operating properly! PERIOD!

20

I booked a 3 day stay at the Days Inn Grandstrand Myrtle Beach Sc with my reward points. I got to the location thinking since it was a Wyndam property it would be nice. I was terribly dissapointed the place was a dump. The furn was awful and the fridge was rusted and had mold in it, The cable was fuzzy and the maid service was awful. I was there 3 days and my room didnt get cleaned once. I complained but the front desk said if i wasnt happy maybe i should stay somewhere else.I booked the room on points or i would have left. I took some friends with us and i told them we were stayind at a nice Wyndam property and i was embarrassed beyond words. The room they booked had roaches crawling across the headboard.This is totaly a disgrace for a Wyndam property or anyone under their umbrella. I really feel that i should have my points returned to my account. callme at 828-217-5901

20

I have contacted Wyndham customer service three times in a month to resolve my issue and NO ONE contacted me back. There was a USED CONDOM in my room, trash on the floor, childrens clothing and a toy, and DRUGS; which we turned in to the police. We reserved a room for two nights and cut our trip short because I was NOT going to keep my two little kids in the NASTY hotel. What if my kids had found the drugs before my husband or I did?? Or the used condom?! The lock on the door was broken, holes in the door in the bathroom, and the toilet was FILTHY. THREE SEPARATE time I have tried to directly contact Wyndam to resolve this; all of which I get a generic "someone will be in touch with you within a week." Zero responses, through calling, emailing, and facebook. HORRIBLE.

20

I booked a room on booking .com reservation number 3779792386 for March 30th, 2019 1 night. So I go to the hotel with my confirmation print out for the Days Inn & Suites by Wyndham Moncton. And a blonde girl at the desk says I have no reservation, I give her the paper she said she need to look on the other computer, she did and says you have no reservation. I said well I need a room for the night, she told me no we are booked full you will have to go somewhere else... I was so mad I left, had to scramble to find another Hotel ended up being the Delta in Moncton, so I ended up paying twice the amount as what I was book at from your hotel. Then Sunday your Hotel ended up charging my Credit Card and when I called Booking.com they said the Hotel has me as a no show... We did end up getting our money back but I was on the phone for over an hour Sunday, then I spoke to Tom at your hotel Monday and he did end up getting our money refunded. Not once did the girl or Tom say sorry for the mix up. I was and still am upset. Yes I got my money back but only because I fought for it. Frustrating to pay twice as much at another place, but it was a beautiful hotel. I tried to upload but can't upload adobe files.

20

This motel was a complete disaster. The first room they gave us had dead bugs smashed on the walls. The TV didn't work. You could only get one channel. There was no WiFi. My daughter has an assignment to complete online. She was unable to complete it because there was no WiFi. The telephones didn't work. They weren't even plugged in. when I did plug them in I still didn't get a dial tone or anything. I went to the front desk and told the clerk the problems that I was having. The only thing she said is that there was nothing that she could do. I requested a refund because I wanted to go somewhere else. Of course she couldn't do that either. First she said because it was a third party reservation. I asked her if it wasn't a third party reservations could she do it she said no. I would have to wait for the Manager/Owner. When I expressed my concerns traveling from out-of-town and no working phone system she basically didn't care. I am just not understanding whey there was nothing she could do to accommodate us. The wash rags were dingy. The bed spreads were dirty. The bathroom floor was filthy. NEVER AGAIN. I would like a refund. thanks :(

20

We stayed in one of your Days Inn hotels in Southaven Mississippi April 11th-14th two days straight our room was not cleaned..no clean towels garbage cans not emptied..the bedding was not fresh as there was female hair all over the bed sheets.. pillow cases...filthy carpeting that had a horrible smell..and to top it off clothing was taken from my luggage while away from the room yesterday. We were there for my stepfather's funeral..the manager and cleaning staff sucked..key cards didnt work..you all need to investigate that hotel a absolutely horrible

20

Platinum member.
do not see all my future reservations on web site
called twice. first time explained problem and then got disconnected.
called back explained problem again. could not get satisfaction from rep. asked to speak to supervisor. put on hold for 15 mins. then told a supervisor was not available. asked to have one call me back. told that was not possible because the call center could not do outgoing calls. ? ?
your customer service is seriously lacking.

can someone please call me back.. you have phone information from my membership in rewards.

thank you

20

We stayed at Wyndham Super 8 in Stamford CT on our way to NYC. The elevators were all out of order, had to walk 3 flights with luggage, the place was dirty, there was no wifi even though it's advertised, there was no breakfast and worst of all there were cigarette burn holes in our sheets and when we complained to the manager he had the nerve to say we put those there ourselves. I was horrified that a manager would treat a customer that way. But worse is the fact that when we called Wyndham for a resolution, they told us there was nothing they could offer us because the hotel refunded 25% of the room. I'm suprised Wyndham doesn't hold their hotels to a higher standard.

20

First of all 100 words or less to discribe our stay will be difficult as there were so many issues. Room was dirty, stained sheets, lamp shade stained, no shower curtain which we had to ask for and the one we got was stained, curtains stained and torn. Air conditioner was so loud we couldn’t keep it running ( I did take video of the sound) room was not nice at all. Bathroom was just as bad. All for $130 for one night. Pretty pricey for an out dated dirty place. My husband and I stay at you facilities often when we travel. Never have I encountered such awful accommodations. We will never stay at the Baymont in Peoria Illinois again.

20

The hotels are gross. Unclean and not healthy. And they scam u for damages

20

Worst experience ever!! We drive cross country and always stay at these locations. Truck broke down so we got a room. First night there they rented our room out so we shocked when someone entered our room at 12am, front office acted like no big deal, second night 2:41 am police banged on our door looking for someone else, Again front office acted like no big deal, 3rd floor smelled so strong of marijuana made us sick, never cleaned our room, had to go get towels every night, hallways were filthy, staff was rude and inconsiderate.. Again front office didn’t care. We told them about all this every day gave slight discount and said this never happens! After spending $6000 to fix truck this just put the icing on the cake.

20

lousy customer service orlando, they exceed all expectation in being rude

20

I'd like to start off by saying I am not one to complain normally, but my experience at Days Inn in Port Huron was by far one of the worst experiences I've ever had. First off the room was horrible the toilet ran non stop, the tub didn't drain at all, the sink was falling apart literally, the tub was dirty, there was trash sitting outside my door for 2days before being cleaned up, the a/c filters were horrible (I cleaned them myself), the parking lot had trash and cigarette butts all over it, every outside trash container was overflowing with trash. There was clear cut discrimination on my wife and I, when my wife went to the desk to get a new key card for the door the front desk informed us that after already 3 days staying there apparently everyone staying would need to provide their identification cards( which is fine but their foul attitudes towards us as if we knew this and were trying to hid something or someone for that matter was the issue), as asked we provided our license for all occupations. Then as the neighbors came n left repeatedly and very loudly I wondered if they also were asked the same expectation so I asked and they were clueless about that requirement. I do not understand why me and my wife who have been quiet and respectful was asked with such ignorance but not the loud younger crowd of people, made no sense to me, I figured if this was a rule for everyine then why isn't everyone being asked these things?? Not to mention they were younger and we will say loud all hours of the night. I spent over $340 and just know it will be my very last time ever! Very DISSATISFIED!

20

My hotel suite was extremely dirty and musty smelling. Cobwebs on ceiling, dirty walls, doors, baseboards. Wallpaper old and coming away from wall. Walls had stains where it looked like a bug was smashed. Couch had stains, vent coming away from wall, the mattress was old i sunk in when I laid down. I’ve never had such s dirty room. The room I was in did not look like picture on the website. I’m attaching as many pictures as this site allows. I have a few others. I feel as if I was given the oldest room in the complex.

20

I was informed that I am on the "Do Not Rent" list at 2 Laquinta hotels in the Naples/Bonita Springs, Fl locations!!! All locations within a 20 mile radius!!!! One, I have never even been to! There NEVER was any problem with ME! The problem was with my travel companion at the time who was too intoxicated, but left the property when asked to I WAS NOT INVOLVED AT ALL! YET I AM BANNED! I HAVE A DIAMOND MEMBERSHIP- MY ACCOUNT ONLY! Now a 3rd Laquinta, at the Ft myers Airport location is doing the same thing to ME! THIS PERSON DOES NOT TRAVEL WITH ME ANY LONGER, YET, I AM BEING "BANNED" FOR NOTHING I DID AT ALL!!! THIS IS NOT FAIR TO ME! Laquinta is my favourite hotels and I bring my small dog with me.The 1st incident started last Year at the Bonita Springs fl location, and Mgr. RANDY CHARRAN, has escalated this issue with another Laquinta, though I have NEVER STAYED THERE! His Assistant Mgr, ROOPA told me after spending money and staying for 8 nights that I could not stay any longer, I was THERE BY MYSELF WITH MY DOG, ONLY! This is a very unfair policy to ban ME, WHEN I HAVE DONE NOTHING WRONG AT ALL! I need to speak to someone concerning this awful issue, especially Randy Charran, who started this TERRIBLE gossip about ME! I had spent thousands of dollars at his location in Bonita Springs, Fl. This is prejudicial against ME! Please contact me at : 239.465.7578 or email: frushourkaren@gmail.com Thank you. Karen Frushour

20

Days inn Manning sc is a dump.. wanted a refund after 45 min and they said no cause it needs to be within 15min..WANT A REFUND!

40

When I arrived at the Viva Wyndham Fortuna Beach in Freeport, Grand Bahama, it was too early to check into the rooms. I could do a pre-check, then wait until the room was available, which is normal. The busboy took my luggage and showed me where all early arrivals' luggage was being housed until we could all check in -- all luggage was placed in a large open room that was the resort's open-air theater (there was a stage at one end where some kids were practicing some routine). It was not closed off to guests as guest's were open to walk through. My luggage, nor anyone else's, was not tagged, and all were placed in this room with over a hundred other pieces of luggage from other early arrivals. I asked if they're tagged and how staff knows whose is whose. I was told that when my room was ready to just come in and grab my luggage. So, basically, all luggage was available for anyone to grab should they feel the need to do so. Until I was able to check in, I continually would look in and make sure my luggage was still there and untouched, which it was until I got my room.

After checking in, I didn't realize I had a 2nd floor room. There isn't an elevator, which I didn't realize. I'm 54, out of shape, traveling alone, and have 3 pieces of luggage - one of which has my diving gear so it is quite heavy - my sole purpose for this trip is to complete my Advanced Open Water Divers Certificate through the resorts' dive shop. The front desk didn't ask if I needed help with my luggage and no one outside of the front desk offered to assist, either. I tried getting my luggage up the stairs but was having a very difficult time. One of the cleaning ladies, bless her soul, saw me and came to give me a hand. With her help I was finally able to get my belongings upstairs.

From this point on, it was just a disaster, one after another. My room was far inferior than shown in the website. In fact, it reminded me of low budget, hole-in-the-wall motels that run $20/night.

There was a significant amount of mold and mildew under the bathroom sink.

The bathroom mirror had flaking all along the bottom.

The overhead air vent was completely full of flaking paint, mold and mildew.

In the closet, the ironing-board, the ironing-board hook and the clothes hangers were all rusted and dirty.

((As far as the mold and mildew goes -- yes, this is a hot and humid environment, but that doesn't excuse it -- I'm happy to show you photos of the same items (i.e. vents, mirror, etc) in a different resort on the same island that are free and clear of mold, mildew, rust, etc.))

There was some unattended-to stain on the floor next to the bed.

Some child prior to my arrival had decided to decorate one of the outlets and wall with a marker.

The lock on the door to the adjoining room was missing a screw, and the only screw holding it in place was loose thus making the deadbolt lock insecure.

The phone was missing the label insert. When I tried to contact the front desk, I tried "0" since there wasn't anything labeled nor info available on what to dial, but no one answered. After I walked back to the front desk - since I couldn't reach them via phone - I found out the number to the front desk was 6002.

My room was nearly void of furniture. Not one chair available in the room. One counter and one small table. No dresser, no desk and no chair as shown in the website. This happened to be a working vacation for me -- there was no where I could set up my computer.

There were two cheap plastic chairs out on the patio I suppose I could have brought one in and used it when I needed to work.

Look, I'm not unreasonable. I work in hospitality as a registration website designer for a meeting planner agency out of Los Angeles that takes care of corporate conventions and incentive trips, but I do expect a room to resemble what is shown on the website. It may not match exactly, perhaps different furniture, but I do expect it to equal the quality as shown on its website.

My room was nothing like the website.

Then came dinner........

I understand it's an all-inclusive resort. I've stayed at them before. But I have always been able to take food from the buffet back to my room via a carry-out box. This resort did not allow that so I went to guest services to explain my unique situation.

I have undergone three oral surgeries and bone grafts reconstructing my upper jaw in prep for permanent dental implants. It's been a year-long deal and nearly done. At this time I am wearing cosmetic dentures - that means for looks-only. I am unable to eat with them in. It has to do with the hardware and posts in my mouth at the moment. Due to this situation, I will not eat in public. It's embarrassing plus it takes me a very long time to eat as I have to basically pull apart my food into very small bites. It normally takes me over an hour.

I want privacy when eating. Let me rephrase this -- I will not eat in public right now. It is not a pretty site to watch and I sure don't want to be the dining rooms' entertainment - which I'm sure many would find the way I have to eat to be a bit repulsive.

So I spend nearly 30 minutes at guest services explaining my situation, which they eventually approve and enter in a lot of information into the computer. What all they put in there is beyond me -- it was a good 10-15 minutes of typing. Guest services instructed me to simply let the greeter/seater know my situation when I enter into the buffet.

So I do......

And I'm told no one can take food back to their room. So I go through a five-minute explanation of my situation, that I went through guest services' and was approved to take food back to my room. Finally the greeter acquiesced and told me to go ahead and get a plate of food then ask one of the chefs to box it for me.

So I do......

Just as with the greeter/seater, the chef tells me that I (all guests) cannot take food back to their room. So, again, I explain my situation. Initially she didn't appear that should was going to box up my food for me. By this time I'm very tired, hungry and just want to get back to my room. I'm near tears. She also finally acquiesces and gets a to-go box for me. Finally.... food.

Then on the way back to the room, I am stopped by a couple different guests asking how I was able to get a to-go box as they'd been denied. They were polite and it was an honest question - I probably would have done the same if in their shoes. I explained it is due to medical needs and they understood.

This ordeal for dinner was one I did not want to go through every single time I wanted to eat. The staff is large and chances are slim I would have the same staff every time I go to eat, so that meant it was an ordeal I would have to continually go through each and every time I wanted to eat. Plus I didn't want to be stopped by guests all the time. And you know that some of them would then go up to guest services saying they saw me taking food to-go and that they have their own medical reasons to do so (which really is not my problem).

Between the condition of the room and the issues with taking my food back to the room, I knew I would not be able to stay at this resort. I don't care if I was given a penthouse or honeymoon suite. I was absolutely miserable that night. But I had bought a dive/room package as my reason for staying at the Viva Wyndham Fortuna Beach was to get my Advanced Open-Water Divers Certificate. I was bound to it plus the dive shop is for hotel guests only.

So I decided to get a room at a different resort and would take a cab back and forth each day I went diving. There was no way I was going to stay in that room or at that hotel. I just kept my diving gear in my Wyndham room so I wouldn't have to tote it back and forth each time.

The last "straw", so to speak, was the "clean" towel I was given on the last day I went diving. Please see the photo I included. I didn't realize it until after I unfolded it on the boat after I finished diving. It was disgusting. Looked like it had been used to clean one's posterior instead of using toilet paper.

The hotel I ended up staying at was the Grand Lucayan Lighthouse Pointe, which is a much more upscale resort (I knew the Wyndham would not be this upscale, but I didn't expect it to be so bad). I did not opt for their all-inclusive option simply due to my eating needs, which is primarily room service which isn't included in the all-inclusive rate. The Lighthouse Pointe did tell me that even if I did purchase the all-inclusive stay, I would still have been able to take food back to my room.

I ended up finishing my diving course on Thursday, April 11, 2019, so I didn't need my Wyndham room any longer and checked out early. I was booked to stay until Saturday, April 13. The front desk refused to refund me the last two nights I did not use.

I did talk to guest services (Tiffany and "Chi Chi") extensively on Sunday (the day after I arrived) about my room and dining situations. They were understanding and wanted to see if there was a more suitable room available to move me into. However, the big problem was dining, and there was no solution they could provide for that. I did not want to go through that same ordeal every time I wanted to eat, and chances are I would have to most of the time due to not having the same staff working each time. Plus, the staff cannot stop guest's from asking me how I managed to get a box of food to go.

20

Before making the reservation on the 3rd of April my wife Nancy spoke to someone on the phone at the hotel and was informed that they had 24 hour shuttle service and that once our plane arrived at 10:50 PM scheduled from Honolulu to call them and they would send a cab to get us to the hotel. After this conversation to the hotel on the 3rd of April she then made a reservation to stay at the Days Inn By Wyndham San Francisco S/Oyster Point Airport on Wyndham website for the evening of the 3rd. Reservation Conf. #82766EC012448.
Upon arrival at the airport at approx. 10:58 PM I called the hotel number 650 873-9300. The phone initially gave 2 options dial 0 for the desk and 2 for new reservations. Upon pressing 0 the phone rang several times with no answer. At that point a recorded message came on saying no one was available and the voice mail was full. At this point in time I tried calling a second time with the same result. On the 3rd attempt I selected 2 for new reservations in the hopes of talking with a person who might get the situation resolved. The first person tried to be helpful but after a few minutes on the phone it beeped 2 times and disconnected. The initial call to the new reservations stated the call would be recorded so there should be records of these conversations from this point on. I called a second time again selecting 2 and a different person answered and again the situation was explained and they tried the desk and stated they had the same issue with getting an answer. Again after about 5 minutes on the phone with the second person the phone beeped 2 times and disconnected. This situation occurred a third time and this person I did not note his name was attempting to get is a shuttle when again the phone timed out and we were disconnected. The 4th time I spoke to Matt and then Lisa with the same result. I had given reservation numbers and offered to give my phone number but they stated that they could not call out so my number was not taken. By now we had spent about an hour on the phone trying to resolve the dilemma. At some point during maybe my 3rd or 4th call my wife Nancy also tried getting through and finally had spoken to a supervisor named Aron who was going to file a report on the matter.
As a side note the first gal we spoke to mentioned catching a cab on our own to the hotel but, we did not want to try a cab ourselves to the hotel for fear that if no one was at the desk we would not be able to get into a room and have to go back to the airport with an additional cab fare both ways.
After all of this my wife then called Travellodge by Wyndham North hotel at 650 741-4222 as a final back up plan to find a hotel for the night. At that time she spoke to a woman about the shuttle and she stated it ran until 12:30 AM and that one was arriving in a few minutes. My wife asked should she make a reservation and the woman said to just make it when you get there. We then got on the shuttle and then when we got there the hotel desk told us the hotel was full and no rooms were available. At that point we again got on the shuttle back to the airport and at that point we gave up and spent the night at the airport.
My wife called later that morning at 6:59 AM to contact the Days Inn from the airport and again got no answer and the voice mail was full. She then called back at 9:09 AM and finally got an answered call by Victor at the front desk. She then proceeded to request the reservation be cancelled and her account credited for the amount. He stated that had already been done.
To say we were disappointed in the service we received from both hotels is a gross understatement. One reason I picked these hotels was because of the Wyndham name. We were traveling back because of a family emergency and these circumstances made an already stressful situation that much worse.
We would hope you would look into this matter very carefully and correct these problems. At this point I would not recommend your hotels to anyone.
Sincerely,
Mike and Nancy Quinlan
6628 164th St.
Tinley Park Il. 60477

20

I made a reservation for your hotel in Duluth, Atlanta this past Tuesday. When I entered the hotel I checked in not knowing the condition of the room I was about to walk into. I walked into a room where the bathroom was completely molded, holes in the walls, and an awful smell of mold and just disgust. I wouldn't expect anyone to stay in those conditions. Not to mention a woman clearly on drugs followed me to my room, which is embarrassing the hotel would even allow a woman in that state to check into a hotel, knowing what was clearly going down in that hotel room she was in, I mean anyone would have made that assumption and been right. When I went to check out and ask for a refund a man was yelling at the front desk because he was so sketched out by other customers staying there to immediately be moved to a room where he could watch his car from the window the whole night. When I asked for my refund the front desk told me since I booked through Expedia that there was no option for a refund, but contrary to this when I contacted Expedia they said that the restrictions of their refund process change with each hotel and with that particular hotel it was clearly written on their website that this issue was to the discretion of the hotel to offer a refund or not. Expedia even called the manager of the hotel yesterday and argued the same argument that the hotel was in terrible conditions that a resident should not have to pay, yet the manager still fought back and denied the refund once again. I work in customer service for a large coorperation and our customer service department would absolutely have handled this situation differently, this was completely just taking advantage of a customer to make an extra buck . I was in the hotel a total amount of time of an hour and in no way should have paid for a night there that I did not even sleep in. Thankfully, the Marriot across the street treated me completely different after I explained what had happened with my car breaking down, not knowing where I was, and that it was actually my boyfriends birthday traveling back from Atlanta where I had a business education meeting. Wyndham needs to completely revisit how they treat customers and run their hotels, there's a reason their rating is only 1-star.

20

three flies and cock roach in room, just the beginning look at a few of the pictures. Requested refund from hotel manager twice via email. No response. Horrible unsanitary conditions-just a sampling of pictures and terribly dirty bedding, reserved from 3-21 to 3-23. Please contact me for more detail. Demand a refund for these horrible conditions - arrived at midnight so no options for hotels and checked out at 8:00 am the next morning. Two emails and no response from hotel manager. This hotel should not have the Wyndham name on it. Spending $242.73 total for two nights - which actually ended up being an eight hour sleep in a dreadfully dirty room was unbelievable. Manager not in the next morning to discuss when we left however very angry that I have gotten no response to 2 email requests for a refund. I understand that Super 8 is the lower end of your hotel chain however you cannot have the Wyndham name on these terribly unsanitary hotels. State of California should shut this hotel down. Please email me and let me know if I can get a refund. Thanks for your time and thought I could work out with the hotel manager however no response to two detailed emails. Please email me or call on phone 763-593-3870. Difficult to get on phone however please leave phone number to call back if you want to discuss further.

20

I used my Bank of America Visa Debit cars to make a reservation with Howard Johnson Hotel in Pico Rivera, California through Priceline.com for Monday 04/08/2019, and the following happened , and believe it or not it is still ongoing. I will do my best to be brief, but a lot did happen. This was my first time doing business with HJ. Because space is limited here, this report can not be viewed as a full and complete report of what happened to me. Please be advised that Wyndham is not the only entity that required an incident report from me.

1. I arrived early Monday morning around 9am asking a female staff at the front desk if I could check in early, and I would be more than happy to pay a fee for early check in if it is required. They told me that there is no-exception to the universal check in policy, and I was made to wait for more than 7 hrs before I was allowed to check in, even though I personally witnessed the same rule did not apply to other guests that day. I was completely singled out.
2. I have photos and video evidence as proof that I was being watched and surveillance the entire time I was there.
3. Staff fabricated fake evidence and had me accused of property damage, and as a result the $100 deposit was not refunded. I asked her to show me the evidence. She left me with another female staff and came back about 5 mins later and showed me two photos of a small brown stains, one on a white sheet and one on a bed cover. She said they were oil stains, even though I didn’t have any types of oil product with me, let alone a brown decal-like color oil. I asked her to send me a copy of the photo evidence via email to which she refused and started to became verbally aggressive. I left the front desk and went to find the cleaning lady and asked her to let me back in the room to inspect any evidence that was used against me, the same female front desk staff ran out after me and ordered the cleaning to not give me access to the room to inspect the evidence.
4. She gave me a yellow sticky note and told to contact the owner of the hotel though a number and an email address written on it. I called that number numerous of times and I have received a call back.
5. All the front desk staff do not wear a name tag. Everybody, including the cleaning staff know them as “the lady at the front desk”. They do not give out their legal names or shift schedule, they are almost completely anonymous. I saw at least 6 different faces, all female, 2 East Indian and the rest Latin/Hispanic.
6. A Latin male in his early 40’s was used in a plot to steal $100 from me in my room, and they succeeded. They also used him to give me rat poison thinking that I would use it as a drug to get high and then that would kill me. They did not succeed.
7. One of truckers they allowed to park in the parking lot whom did not have a room stole my jacket, and when I asked for help because they know him, they simply told me they couldn’t help me.

8. I have been, again, gang stalked by seemingly random people and drones. Their people are still following me around as I am writing this report to you.

Contact me at+19498772652 if need to get a hold of me.

20

On Monday April 8, 2019 at approximately 11:30pm, I contacted a representative from Wyndham Hotel to make a reservation for that evening at the Days Inn by Wyndham Charlotte/Woodlawn Near Carowinds. This reservation ( confirmation number 82276EC028077) was told to me by your representative that this was the last room available at the Days Inn, and most importantly the only room available near the Charlotte NC Airport as the weather had impacted all flights arriving and departing. The reservation was complete and my credit card had been charged, however once your representative transferred me to the Days Inn front desk to ask for a shuttle bus for transport, the Days Inn front desk said that they (the Wyndham Representative) should've never made the reservation as there were no rooms available and it was apparent that this representative did not check with the Days Inn front desk and only confirmed through the Wyndham reservation system. After speaking directly to the Days Inn front desk, I immediately called the Wyndham Reservation number back to rectify this issue or even find a vacancy elsewhere, only to be hung up twice by two different representatives. Nevertheless, we ended up sleeping on the Charlotte NC Airport floor as I was unable to stay where not only your representative made a reservation but also my credit card was charged for an unused room by no fault of my own. This type of practice is unacceptable as well as the poor customer service I received when trying to rectify this issue. I am requesting $75.08 to be reimbursed onto the credit card used. If this issue is not satisfied, I will move forward with additional action. Thank you for your prompt attention to this matter.

20

Days inn in wildwood Florida don’t care about there guest or employees a guest tried to offer me money for sex and other famales told the housekeeper supervisor Arron what the guess did she refuse to do anything about it told the manager David he did nothing about it told them they putting people lives in danger had a girl running from the motel because the same man stocking her Wildwood Days inn need be under investigation someone going get hurt

20

My wife and I went to a vacation package seminar...on 4/9/2019 in pigeoin forge tenn.....We set for over 5 hrs when we decited to decline offer at this time we felt the niceness of workers change imminently....We felt uncomfortable at this point...I will never go to another one and never recommed their services to anyone...Dissapointed ....I explained I was sick and why was it taking so long...I was mad when I left ...sad day for us...never again

20

1. Room smelled badly.
2. Television did not work, with and without remote
3. Telephone did not work.
4. Caked urine around toilet, dirty bathroom.
We paid $237 for this disgusting room. Their response was “we are updating, new owners. This was Days Inn Wyndham in Bristol, VA. We will not be staying at another Wyndham property and will not recommend it. Not worth what we paid.

20

First of all I love staying at Wyndham hotel s. When we travel I always choose your chain. But recently we booked in to a super 8 in Cartersville GA and it was the worst experience ever . Throw up in the floor . Nasty so nasty and management wouldn't do anything about it. They was so rude. I couldn't even stay in it but I still had to pay for it because no refund policy.

20

After visiting the Baymont by Wyndham, an independently owned location, on Scott Futrell Drive, Charlotte, NC it is obvious that the corporate management of Baymont by Windham is not routinely inspecting their franchisees to ensure they are living up to the standards expected of a franchisee. First sign of disaster, We got out of our car to check in and observed two people on the property using illegal drugs. We should have got back in our car and left immediately but thought local management can not control every situation. We checked in and the manager on duty informed us of a 50 security deposit, refunded once the room was inspected upon our departure and that is reasonable. We received 2 room keys and proceeded to the room. The keys didn’t work so back to the front desk where the manager took us back to our room. He inserted the key and forcefully kicked the door until it opened because “sometimes they stick.” The second sign! The third sign was when my niece started screaming because there were ants crawling in the lamp table between the beds where she had just put her hoagie that she was going to have for dinner. The fourth sign: When our shoes were sticking to the carpet in the room which was worn and dirty upon closer inspection. The fifth and final sign or straw, take your pick was when we discovered bed bugs. I went to the front desk, informed the manager we would be leaving immediately and was told the room fee was non-refundable and not only non-refundable but he double charged me for the security deposit, total of 100 dollars. I called the next day, spoke to the day manager and was informed to call back in 3 Days to speak to the “general “ manager!
Moral of the story: AVOID BAYMONT BY WYNDHAM WHETHER CORPORATELY OWNED OR OWN AS A FRANCHISE BECAUSE IT IS CLEAR IF THEY DON’T CARE ABOUT THEIR NAME AND STANDARDS BY FRANCHISEES THET PROBABLY DON’T CARE ABOUT THE CORPORATE LOCATIONS EITHER!

20

The thriftlodge in saskatoon is always closed at nights so you can never get a room at night so I guess all Wyndham are closed at night I will go to remada

20

I have no complaint with Wyndham but with WorldMark. As a Wyndham owner for over 20 plus years, since Fairfield days it is unacceptable that when we utilize WorldMark stays we have to pay for Internet. No where else do we have to pay for internet. I pay approximately $5000 a year in maintenance fees. That said paying for internet really upsets me and I hope corporate rectified this.

20

Where to start. very first thing there is no smoke detector in the room it is taken off the wall. Then we go into the bathroom there's no cover on the fan the shower head was missing the shower curtain holder has ripped off the shower and screwed in to a different part of the shower the ceiling is all peeling and falling off pieces of drywall there are no plugs in either the tub or the sinks the fixtures are separated from the shower. Now we'll go into the bedroom. The coverlets that they put on the beds are filthy and one has all cigarette Burns in it and this is a non-smoking room. Also the smell is overwhelming smoke smell. Dirty balls dirty floors filthy corners I can't even tell you all that's wrong with this room. When brought to Management's attention they blame me for not looking at the room as soon as we got here then they had a room they could have put us in. We did not even look at the room after we checked in we went to get something to eat because we were hungry after traveling all day. Then when we got to the room I saw all these things wrong with it I went to the management right away. Somebody came over and put the shower head on the shower and said yep the cigarette Burns in the wedding this is a non-smoking room and walked out. I got a call from the girl in the office saying she would give us our money back but we would have to go find another place to stay. After driving from 6 in the morning and it's now 8 at night in a strange town I was not about to drive around looking for a different place to stay. I will send pictures of most of my complaints and one thing I forgot about their freezer and the refrigerator is solid ice with food items frozen into it also no coffeepot, pictures will follow. I can't believe a motel with the Wyndham name would ever be this bad and filthy and stinky.

20

I tried to book La Quinta 7 days in advance 04/ 03 to save $$'s for 04/10. Needed Membership # to save $$'s and book 7 days in advance.. I was told online I already had a membership with you. Even though I gave your web site my email and telephone # I was not given my membership #. Your customer service did not help me find my membership # on 04/04. Had to take cheaper hotel because I could not use my membership # to book in advance or get a 10% reduction for La Quinta. I booked with Microtel. Your reservation site refused my Canadian Postal code for my Florence SC reservation. I had to give my Florida postal code. I switched points from La Quinta Gold in December. My points are GONE ! Your Customer Service should have helped me instead of passing me off to reservations. Reservations would not give me the price I saw online 04/03 or help me in any way.
I want my La Quinta points back. Your web site needs fixing and your Customer Service numbers do not answer after 20 minutes wait and your agents cannot do their job.

20

I stayed at Baymont Inn in Sioux Falls SD on April 2 2019. They quoted me a price of 76.25 they billed me twice which I have bank records to prove the second one was declined. However it has tied up my money in my account and now I can't go see my grandchildren on my birthday. The manager was very condescending as you can see in my live Facebook video.
https://m.facebook.com/story.php?story_fbid=2760196304005689&id=10000046...
I have a picture of proof they billed me twice although numbers are different than my bank statements it shows me being billed twice it's a picture of their computer.
The manager denies charging twice when his own computer shows that they did.
I will send picture of that. I don't know how this can be fixed by the time it does my birthday will be over and won't be able to share it with my grandchildren.

20

To Whom It May Concern:
Our Family was a guest in your Super 8 hotel in Kokomo Indiana. on 2/7/19 and 2/8/19
We were displaced by a tree falling on our power lines and taking the power box off the house.
My mother Gamelia Tinder is in a wheel chair and has a few personal issues.Great care was taken
as not to mess up any bed sheets. All bedding was gathered and left for the housekeeper.
My mother was made to feel uncomfortable. The manager told his wife to tell us that we could stay the second
night because we had already paid, but would have to make other arrangements at another hotel.Even though
I assured her that everything was taken care of. This is very upsetting to have to find another hotel at the last
minute along with dealing with getting power restored at our home. Upon moving to another my mother ended
up in the hospital, due to the stress .In the future we will not be staying at this hotel. we moved to another of your
hotels, the LaQuinta where we were made to feel at home and a very helpful staff.
Thank you for reviewing my complaint.

Rhonda Chapman
Rchapman3333@aol.com

20

I woke up to bit mark on my face and my face started to swell up. I do believe them to be bedbug bites because I've been attacked like this before in the past. I'm not sure what your policy are but you guys should really shut down and do a treatment and then do treatment every three months. You're housemaids she be given mild chemicals to treat the rooms during cleaning as well. I will hope to hear from someone soon. I would hate to make this bigger then it already is because I'm very upset about my face at the moment.

20

The motel itself was in poor condition with a big sand pile just to the left of the front door and a shed door across from front door left open. Electrical wires were hanging noticeably on the outside of the building. The stairs needed to be repainted. The room was not clean and one of the beds was not made properly the second day. Only one out of 3 cleaning ladies after we had started up the stairs a second time offered to help with the last suitcase. . We had been told we would have help going up the stairs with our luggage on the phone. I am 72 and I definitely could have used help as was promised. This Wyndham hotel was at 17299 S I-20 Hwy 19 in Canton Texas. It was definitely not worth the $289.28 we paid for 2 nights starting March 29, 2019. I would appreciate you checking into this situation and I would appreciate a credit for this substandard Wyndham hotel. I do have pictures if you want to see them.
Thank you in advance,
Elaine Rubidoux
20534 Brooking Rd
Killeen, TX 76542
254-793-9419
254-319-1165

20

I stayed at Wyndham Tulsa Oklahoma on March 30, 2019 - March 31, 2019. There were severe issues going on with the pool. All of my kids were up vomiting Saturday night and coughing and sneezing etc.. We stayed in room 730. We went swimming at the pool for 30 minutes and had to get out because I had 4 kids who’s eyes were swelling and sneezing and a bad cough. I had to follow up with their doctor because it has not gotten any better. My youngest who is 3 years old was up vomiting and coughing all night Saturday night. I have pictures on my phone of the water and all the kids being sick and I talked to a few parents that were in there at the same time and their kids were all sick as well. I would like something done about the situation. I talked to the GM and he has not been helpful for anything. It was on the local news that The health department had shut down the pool but the general manager had emailed me back and said that the health department came out and said the pool was safe so there was nothing he could do. Then 30 minutes following the email is when the news came on and said it had been shut down by the health department.

20

I stayed at Wyndham Tulsa Oklahoma on March 30, 2019 - March 31, 2019. There were severe issues going on with the pool. All of my kids were up vomiting Saturday night and coughing and sneezing etc.. We stayed in room 730. We went swimming at the pool for 30 minutes and had to get out because I had 4 kids who’s eyes were swelling and sneezing and a bad cough. I had to follow up with their doctor because it has not gotten any better. My youngest who is 3 years old was up vomiting and coughing all night Saturday night. I have pictures on my phone of the water and all the kids being sick and I talked to a few parents that were in there at the same time and their kids were all sick as well. I would like something done about the situation. I talked to the GM and he has not been helpful for anything. It was on the local news that The health department had shut down the pool but the general manager had emailed me back and said that the health department came out and said the pool was safe so there was nothing he could do. Then 30 minutes following the email is when the news came on and said it had been shut down by the health department.

20

Ramada Wyndham Resorts, Sterling, CO person at front desk helpful! After trying four rooms because of dirty room, another plugged plumbing, two others couldn’t get door unlocked finally had a room...NO HEAT! We slept in our jackets..too late to ask for another room and tired. This place is disgusting and one of the worst we have ever stayed in!! We selected via Expedia thinking of the great reputation of Ramada and Wyndham..no more!! Would like recompense! I have photos!

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