Wyndham Hotels Complaints Continued... (Page 7)

My complaint is about Price Gouging. We evacuated from tropical storm Barry from Houma Louisiana. We stopeed in Jennings Louisiana for 1 night and chose Days Inn because online the rate was $59. Upon check-in we were notified by front desk the manager had just changed the rate online 3 hours before our arrival. The same day the storm was due to hit land in our hometown. So to get out of the weather, we had to stay there for $85+ tax. Ahe also stated they were no other rooms available at any other Hotel. Pruce Gouging is wrong. We have to leave our homes to get out of danger, don't know how long before we can come back. That costs us more on the road and we don't know what we lose at home. Our electricity was out for 2 days leaving us having to replace food from our fridge and freezer. And no we did not receive emergency Snap benifits.That is just wrong to charge evacuees more when they are already losing what they had.

Absolutely the worst hotel we’ve ever stayed in despite it being owned by Wyanham. Which usually are Great hotels. BUT
the hotel Baymont by Wyanham in Harlan, Iowa was just bad all the way around!!
First the price was $50 more than quoted. The person who answered the phone was most unhelpful and lacking any sense of hospitality. When we got into our room the air conditioning was set at 54 degrees yet the room was hot and sticky with no improvement through the night. The beds were very lumpy and uncomfortable along with the over used pillows all balled up with no life left in them. The bathroom door stuck whether you were trying to open or close it. And the lack of towels except for the one towel that was in our room was stained. States free breakfast at this hotel. — Irange juice dispenser was mostly water with some orange flavoring. The few donuts and bagels that were out we’re stale and hard as a rock. Couldn’t even bite into them. The waffles are the only thing edible even though the waffle maker and a mind if it’s own! Decided to get a glass of water, tried three times and each one had black specks floating in the water. Lastly, again new staff member at the desk didn’t take the time to look up say good morning or even acknowledge we/anyone was there. Must have been her day off since she was in blue jeans and getting herself coffe to drink.
NOT AT ALL A Good EXPERIENCE!! REALLY want our $111 back!!!
Rate it a ZERO!!!!! 00000000

On my recent stay this weekend. I have to give my opinion/complaint as a rewards member. I stayed at the La Quinta in St. Augustine on Outlet Blvd. The room was dirty and I had roaches in the room. The A/C leaked into the room which had a smell of mold to it. I made it aware to the front desk and the response was we do not have any rooms available to switch but I can give you a bottle of febreeze. WOW.... That is totally unacceptable for any customer who is paying for services. This has totally made me rethink about purchasing a time share with windham. Also had kids running in the hallways as if it were a playground. I was totally at a lost for words considering the reputation windham has in the hotel industry. I look forward to getting some kind of response from a windham rep.

Totally frustrated with this. Not is what they told me. Nobody help and after all my child ‘s birthday gift gone to nothing.

I travel a lot, and I stay at a lot of Wyndham Hotels and I've stayed at a few that are really nice. I am Diamond member for platinum members at other hotel chains but I choose to stay at Wyndham's. The last couple Wyndham's I've stayed at they have been horrible that air filters I don't think ever get changed or cleaned I clean them every time I go into a room. I have attached photos so you can see for yourself. I know this is not Wyndham standards. Like I said I travel a lot and I wish there was a way I could help you guys I will not be staying at Wyndham's on the rest of my way home. Thank you for taking the time to read this and I hope you can improve

Moren than 3 months ago I was given Ovation by Wyndam to sell my timeshare. I contacted them and they took my info ect. Then I never heard from them again and I can't get them on the phone, the voice mail says leave a message but you can't, because it hangs up after saying leave a message???

I have been a world mark owner for more than 18 yrs. I own it outright, all I pay is maint dues and quarterly dues what ever the heck that is. the value according to your prices is 11,000.00 which Ovation was gladly going to give me 3,100.00. But I said ok I need to do this, well it isn't happening.

I spent 10 plus yrs in the war zones of Iraq and Afghaistan and I got hurt. I have had 4 back surgeries and 3 shoulder surgeries with more to come. My wife has extremly bad health and medication is very expensive which is not all covered by ins. Our daughter had a stroke and 9 grand mall seizures since Jan of this year.
We live on my military retirement and VA. I no longer can afford my PAIDOFF TIMESHARE.

There has to be a way you can fix this, I am not the first owner with this problem. I need your help, this military family needs your help and I know there has to be someone there that can fix this for us.

I will gladly just give it back and you give me 2 yrs of vaction time, no dues or fees and you get the whole 11k worth of my time share. I know you offer solutions like this so please offe it to me. I can not afford to pay anymore.

I am currently gathering every possible email for board member or anyone else I can reach out to, someone in your organization can fix this and I am not stopping until I reach that person.

Paul and Melanie Randolph
Owner# 00037005171
ph# 208 859 7635 Paul
208 859 8473 Melanie

I wish I could leave no stars. I stayed at the Wyndham days in Hampton Va. I stayed due to the fact of it being a Wyndham hotel. I feel like after the experience that I had with this hotel I will very Leary about staying with Wyndham and make sure that I let people I know as well. For starters when I walked in it just felt dirty. Then my sheets had stains and the comforter had a cigarette burn in a non smoking room. Then I got in the shower in the morning to Pubic hair on the shower wall and a dirty bathtub. The front desk didn’t have enough towels so we had to share. To top it off I was brushing my teeth looked down at the sink that had a missing strainer so it was just a hole that contained a bottle cap and cigarette butt. I was so disgusted I went to the front desk and asked for a refund and they said only the manager could do that and he wasn’t there and he never seemed to make it in or call me. I went to another property and spent more money to stay in a clean room. I have stayed in some older hotels but they weren’t dirty. Filth is unacceptable and I would be concerned with having them affiliated with the Wyndham name. My review will not be good. I would love a full refund

I made a reservation through Hotels/com to stay one night at the Ramada by Wyndham located at 334 Rt. 46 East, Wayne, NJ for the the night of July 12, 2019. We were traveling to attend a wedding and decided we should not drive home after partying at the event.

We checked into the hotel and due to traffic were running a bit behind so we went to our room to dress and found the air conditioning was not working. We dressed in 85 degree heat and left the AC on while we went to the church service. When we returned the AC was still not working and so I called the office and told them (I believe it was Alissa I spoke to but not sure of her name). We were informed there were no other rooms available and there was no mechanic at the hotel to look at the AC today, but they would refund my money. When I got to the front office after packing things up we were told that only the manager could ok the refund. I waited over a half hour for her to come to the desk.

The manager, Kellianne Dull was he on duty manager. She refused to refund and said it was up to Expedia. We had not booked through Expedia, it was Hotels.com so I don't know where she was getting her poor information from. After we had packed up she casually said something about a mechanic might be available. I questioned how there was someone now and no one available earlier. She said he was probably at lunch. Really, at 4 in the afternoon. At this point we had to leave to attend the wedding that we were there for.

She refused to anything else so the morning, July 13, in a conversation with Hotels.com their rep called he hotel to ask for our money back, they refused offering a 15% refund. When the Hotels.com person talked to the office, they said we never complained to them about the AC not working. They were lying in plan English. What kind of people do you hire that would like to make you $112 rather than keep a customer happy when they know they were completely wrong?

I fell I had a contract with your hotel for a room with air conditioning and you failed to provide the contract. What would you have done? Would you have slept in an 85 degree room with no windows. I don't think so and I am applauded that your company thinks this is okay. You should all b ashamed of yourselves from the manage in that hotel to your CEO's. I had my own business for over 20 years and customer relations/ service is what keeps a good business going....just in case your company has gotten too big to remember that.

We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!

The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running.

The window in the room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.

In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff!

There were many other little things that we found below standards, but will just leave our review at this.

AFTER our stay we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed if it said WYNDHAM that we were safe!

When the sign says smoke free environment it should be followed. When we went to our room at 11pm on our night of arrival, there was an awful smoke smell in the hallway by our room. It was awful and made us sick. My sister called the front desk and talked to a female who said she would send housekeeping up to check on it. NOTHING!! It continued later when we went to get ice. If you don't smoke, you do NOT want to smell the crap. We went to sleep and the next morning, the smell was coming in our room from the hallway. Obviously, same person. My sister again called the front desk and was told they would look into it. Again, NOTHING! It truly was very unpleasant, needless to say unhealthy!! As we left, my sister again told a male at the front desk, but what good did that do us.! Customer service has not responded to me after 5 emails, after they said I would have a resolution by July 11th.

Please resolve my problem,

My family and i stayed at the Ramada Inn in statesville NC July 11 to 12. We got into our room after a very long driving trip. Finally unpacked to relax there was a roach crawling up the wall by the chair. Went to pull back the covers and theres a bug on sheet. I went to the receptionist and she moved us to the otherside of the floor. So we all packed up got the babies ready and moved. Then this morning there my son found a roach in his bed! We went to eat and my husband hair in his food! We were pretty grossed out by now and had enough. We were really ready to go get out of there! Not happy about spending 93 dollars for roach infested hotel.

Poor customer service, front desk staff was rude. Checkin time was suppose to be 3pm. I was told they would call me when the room was ready. At 3:30 when I checked on the status, I was told they had not had time to call me yet.
Only two of the four elevators were working for the first day and a half, causing up to a 45 min wait. The other option was to walk 9 flights of stairs ( thank goodness we weren’t on the 38th floor). Lastly, we waited 2 hours to receive my luggage, after calling twice and finally going back down to identify it so they could bring it to our room.
We were in town for a basketball tournament, in which we had to stay at certain hotels. Otherwise I would have left immediately.

Hello,

I want to start off by saying that we are not the type of people that normally complain but this situation couldn't go ignored.
Our family of three were on a trip to Legoland in Carlsbad California and chose La Quinta since it had been a good experience in the past.
This is the main reason why I was willing to pay $505 for two nights at this motel.

Unfortunately, nothing seemed right from the beginning.

I noticed loud partying people when we arrived so I asked the front desk clerk if he could place us in the quietest area possible.
Right off the bat I got a "sorry man, first come first serve."
After talking to him some more he said he could switch our room to the other building.
We agreed and checked in.

There were more issues:

The room was not hygienic.
There were insects crawling on the ground.
There was black mold growing next to the shower and toilet.
The surface of the toilet seat was worn and had cracks in it.
The bathtub had stains.
Water barely flowed out of the abnormally low shower head.
I had to bend my knees to wash my hair since the shower head was installed very low so even taking a shower was uncomfortable.
Not only was there noise from the highway but other guests played loud music late into the night.
We could hear loud talking through the thin walls on both sides.

We called the front office and the music situation was resolved but only temporarily.
The same thing happened both nights and we didn't get enough rest to go to work the next morning.

While I didn't expect 5 star service, I didn't expect to have this poor of an experience either, especially for $500.

Due to a multitude of issues including the ones listed above, we kindly request a full refund.

Booking number: 3815651434
760 Macadamia Drive
Carlsbad, CA 92011

Booked 2 nights
Checked in Friday 6/21/2019
Checked out Sunday 6/23/2019
Room# 259
Total Price $505.80

Thank you,
Steve Manoufar

The room was disgusting! There was water and hair all over the bathroom floor and on top of the toilet. Late check in so too tired to complain but asked for extra towels to clean bathroom, yuck! The tub grout was nasty. We don't travel that much but when we do, we stay at Wyndham hotels. The continental breakfast was a joke in a bag, really? Never again will we stay here!

I reserved a room for five guests at your Day's Inn in Bishop, CA. My son and I, his brother-in-law, and two grandsons were off on a boy's only fishing trip. If I were not three hundred miles from home I would have left after opening the door and stepping inside. This room was a complete disaster! Please look at the attached pictures. The carpet was dark and dingy as well as frayed at the thresholds and a number of stains. The room was painted in a dark brown color adding to the overall dingy feeling of the room. Outside of the room itself the pool was locked and not available and the hot tub controls were broken, making the control of the heat impossible. The so-called breakfast area was approximately 10' by 10', and that is a generous estimate. There were no seats available because what looked to be the franchise owner's family were eating at the time I looked in. It was ridiculous to advertise free breakfasts at this property. I went with a budget hotel because this was a fishing trip. We just needed a clean room to rest our heads and a place for the boys to take swim.

I know Day's in are your budget level hotel/motels, however that does not mean one should expect dirt, stains, and a lack of operational equipment. In my corporate days I did a lot of traveling. I remember Wyndham in the 80's to have been a proud brand like the other hotels I frequented...Marriott and Hilton.

Your Day's Inn property wrecked my family weekend! I would appreciate a response to this question after you review the data. Is this property in its current state representative of and worthy of the Wyndham brand?

Yours truly,
Rock Troxler

Substandard hotel: dirty, unkempt building. Hallway had no AC, room TV too dark to see well, pictures online were not representative of room, outdated and old bathroom, carpet in hall rippled, torn, walls needed painting, room doors scratched, old. In middle of night, another guest tried entering due to mistake at front desk, unsafe.
Wasted our ponts!

My daughter and I stayed at the super 8 in Overland park kansas on June 29-30, after the first night we woke up with bedbug bites all over our arms. After the second night we ended up in the emergency room because of the bites. When I spoke with the manager he informed me that there are no bedbugs even though we were covered in bites. On July 1st we continued to our next destination in Greeley Colorado and stayed at the Super 8 there. Upon entering the establishment the entire building stunk of cigarettes and weed. Once we entered our room, the carpet was disgusting, the bathroom floor was sticky and dirty. I went to the front desk and asked for another room, the lady working told me no and then handed me a mop and cleaner and told me to clean the bathroom myself.

there are many dirty room-Tv did not work-wet carpet-wet sheets and bedding-mildew and or mold on ceiling in bathroom -late at night told us we had to change rooms-another had a card for our room and came in and scared us! went to get towel off of towel rack and the rack fell down. Also the cord for the hair dryer was dirty as well as the dryer> We laid a paper on the desk and the next morning it was wet> There must be a problem with air condition but I know this is not healthy to be in this room!!! I want a refund from the Angola In Ramada the manager said she would call be back and has not done so yet! This happen on July 6,2019 and I have not talked to their manger yet and have left messages! I will turn this in the Better Business Agency if this does not get resolved!!!

Never could say what I need to say 100 words bed bugs cockroaches we have to drive back 2 hours from where I came from because there was no availability should be compensated for my gas also

I stayed at the Garland Texas La Quinta Inn and Suites on June 19th. I have to say, I thought I had made a reservation at a hotel and not a boarding kennel. My company had three rooms booked that evening. None of us got much sleep and all were tired for our 8 am meeting.
The room across from mine and each of the two doors down the hall housed a total of 5 barking dogs. This is ridiculous. I am a business man that supports hotels room occupancy weekly. I asked to speak to the manager when I checked out.
Just an FYI.....MANAGERS NEED TO BE ON PREMISE WHEN CUSTOMERS ARE CHECKING OUT!!!!
Managers being on duty at 7 am is a rarity. So, instead, YOUR customers get to hear how sorry the front desk clerk is. Wow, what a relief!!
Well, needless to say, the manager did not call me 6-19 or 6-20. When I called back, I was told "he knows" you have called. Really!!! Wow again. What a spectacular chicken way to avoid a customer. Pretty much a looser. I do not care if this property is not owned by Wyndham !
Quite frankly your name is on the sign and with that your quality standards.
Secondly, I called the Wyndham customer complaint line. Pretty droll. I'm glad their training to enable a customer to feel how sorry they are has been taught. They are useless and cannot take care of business.
I asked them questions and received no answers to:
What if I stay at a Wyndham again and get one of those dog rooms? You know, the one the dog laid all over the bed spread. Geez, no answer

Are guests with dogs required to "kennel " them during the entire stay? Geez another hard question.....no answer

So, Until your customer complaint department provides me the hotel/kennel rules, I will not allow any employees to stay at any Wyndham property.

My member number is 107540831C My old Laquinta number is 72654

My rewards is 1-505-17982D. I stayed in room #208 on the night of 6/25. I left two articles of clothing ( Nike shirt and Nike shorts).

- I called on 6/27 and was told " we can't find it you'll have to call tomorrow".
- I called the following day and spoke with Mary. She found the items and requested credit card info to return the items.
- I sent the number and authorization via email on 6/28.
- 6/29 Mary said she needed a copy of the cc card and my driver's license
- 7/1 I sent copies of both via email and requested an acknowledgment that the property was returned and confirmation of the amount charged to the card.

I sent very sensitive information via email to secure the return of those items yet it is now 7/8 and they have still not arrived. This is incomprehensible to me. It's a simple thing. It should not have demanded so much time and energy on my part!
IT HAS NOW BEEN TWO WEEKS AND YOU STILL HAVE MY PROPERTY!

- Update, as of 5 mnites ago they now say that can't find the items, two weeks after saying they had them and would return them!!!

I worked for 2 weeks at the Days Inn in conover NC for Rick Patel as a housekeeper and I found another higher paying job and quit and now Rick will not pay me for the time I worked every time I call him he gets really rude and cusses me and hangs up on me I am a single mother with 2 kids and I need my money can you please help me get what is owed to me...828-838-6899 is my number please help me get my money thanks

My rewards is 1-505-17982D. I stayed in room #208 on the night of 6/25. I left two articles of clothing ( Nike shirt and Nike shorts).

- I called on 6/27 and was told " we can't find it you'll have to call tomorrow".
- I called the following day and spoke with Mary. She found the items and requested credit card info to return the items.
- I sent the number and authorization via email on 6/28.
- 6/29 Mary said she needed a copy of the cc card and my driver's license
- 7/1 I sent copies of both via email and requested an acknowledgment that the property was returned and confirmation of the amount charged to the card.

I sent very sensitive information via email to secure the return of those items yet it is now 7/8 and they have still not arrived. This is incomprehensible to me. It's a simple thing. It should not have demanded so much time and energy on my part!
IT HAS NOW BEEN TWO WEEKS AND YOU STILL HAVE MY PROPERTY!

I paid cash for a 2 night hotel stay. I was forced to leave a $100 cash deposit which I should have received back when I checked out. This did not happen. I was told they did not have access to the safe and I should call on Monday. I have done that (today is Monday) and I have been given the run around each time I call to speak with Angela the manager. I've been told all day "she is in a meeting". Trust me, I've stayed at your hotel and there is no meeting going on there I can assure you.

When we checked in on 7/4/2019 the front desk clerk had to leave, get in the elevator and go upstairs to see if our room was available. It was a complete mess. Then, in front of my children, the front desk clerk proceeds to tell me how I will receive a "$250 fine for smoking a blunt in my room". Who says that in front of children? 4 children! I will continue to write bad reviews and make complaints until I get my $100 back. My cell phone number is 618-638-0687 and I would like to be contacted right away. Thank you.

This is a first complaint ever sent by me. We stayed in LaQuinta by Wyndham in Doswell Va. on 7/6 room 132. The room had a smell was drab but the bathroom was awful. The tub was black and rusted, chalking was missing. We would not even take a shower and left the next morning without showering. To charge anyone $200.00 for these conditions is a disgrace to the Wyndham Corp. I will be posting this so no one I know stays there and is exposed to this. Left without breakfast due to lack of comfort in the hotel. I wish I had taken picture but did not think of it.

My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.

Me and my family stayed at Hawthorne by Wyndham in Jacksonville Fl. This was the most terrible hotel experience i've ever experienced. We got locked out our room at least 4 times during our stay. I had to walk to front desk to ask for a blanket for our bed because it only had sheets on it. There were no extra blanket and sheets for the sofa bed, I had to walk and get that either. I recieved no room service at all. I asked for clean towels and wash clothes and I was told I had to go the front desk to get it my self they had no one to bring it. The lady serving the breakfast was rude to everyone because she was upset she was the only one working. I was told I would have a $100 deposit at check in that I knew nothing about. I was told it would be release back to my card at check out but I have yet to receive it. The stay and customer service was horrible and ruin my family vacation.

This hotel should be closed for a complete makeover. Our room was dank and smelled moldy. Anything left on the floor was damp. We stayed two nights and although room was made up with clean towels, the carpet was not vacuumed, the sinks were not cleaned and the bathroom floor was dirty. The toilet was loose on the floor. The phone was broken - the message light blinked and clicked constantly. We reported it both days asking for it to be fixed or switched off but nothing was done so we had to unplug it. That meant we couldn't receive a wake up call. Security was nonexistent as the outside doors on the side and rear of hotel were propped open because they were broken. And the desk knew about it. There was no restaurant, although the listing said there was one. The provided breakfast was almost inedible - some sort of pre-made egg squares and the breads were the cheapest. This hotel gives all Ramadas a bad name.

I recently stayed at Travelodge Seattle (hotel id: 07033)
We were not offered 20% for a 2 night stay and the only thing I can say positive is the beds were very comfortable.
The bathroom was scary. It had a rusty kleenex box that fell off the wall when used. The wall paper was scotch taped to the wall by the toilet. The linolium was coming away from the wall and the fixtures in the shower were rusted and falling off the wall. You could also tell where there was extensive mold damage in the shower.
The front desk could have cared less that they had given us and others wrong information about the fireworks which is the one reason I chose Travelodge. For the cost, I won't return.
Juanda Schatz

We stayed ar Baymont in Springfield, Il. We stay at a lot of hotels but this was just gross. Room was dirty could tell it hadn't been cleaned. Sheets had stains on them. Tiles around hot tub were broken. Tub was missing screw on the drain. Pool was nasty cloudy and smelled funny. Outside furniture was half broken. Elevator buttons had shit on them. Skipped breakfast as we were grossed out. Would not stay at another one of these hotels.

To whom it may concern,

I recently became an owner as of May of this year Wyndham Resort. I first brought into the Discovery Plan back in March and I booked my first stay at The Bonnet Creek location for about a week and I loved my stay there. They stated due to me being on that plan, I was mandated to attend another timeshare back in May while I was staying at Bonnet Creek resort location and due to me seeing value I brought into it and became an owner. Now, I'm on my second trip at the Wyndham Cypress resort with my family and I'm being harassed to attend another 90 minute presentation to the point where it actually made me feel some type of way , not in a good way neither. I'm already an owner and I'm on a trip with my love ones. We have a very tight schedule and it seems everytime I stay at the resort , I'm pressure to attend another sale presentation at check in and I dont feel I should have had to sit through another sales presentation being an owner already. So I attended the presentation and that's when the Sale Rep told me after he reviewed my account I had gotten a terrible deal especially when it comes to the point if I ever chose to upgrade my membership, it will cost me thousands of dollars in its difference. He made it seem as if I gotten scam. My membership number is 00203586082 and I attend the 90 mins presentation at 10:30am and left after 1pm. My plans was to visit the parks today not to sit through another sales presentation and especially not one that made me feel stupid with my first dealing with you all. I'll like someone to contact me about this because I'm very upset about how I was dealt with as an owner. My name is Sherline 813-485-1873.

I stay in the wyndam Travelodge with my fiance almost every weekend in new Philadelphia, Ohio. I work out of town during the week and we usually see each other 2-3 nights on weekends before I travel back for my job. My name is Erik Franklin and my fiance is Samantha Luxemberg so u can check records to see that we start here regularly. Last night on the night of the 4th we entered our room to find three dirty Kleenexs and two dead bugs on the sink and blood on one of the pillow cases. I'm not normally one to complain or to expect compensation but I've spent allot of money the past two months in that hotel and I'm pretty shocked that we walked into that last night n the pull down the covers to a bloody pillow case. I took picture also. And front desk offered to move our room. Which it was almost 1130 and I had a long drive n just want in the mood. If u have any questions please call me 216-415-4545. My fiance wants to check the other hotels in the area but I really have never had bad experience with Travelodge. I'm sorry this has happened

I stay at days inn in byron ga several times a week however I will no longer stay there because I have had a problem with soneobe stalking me and he was able to go to the desk and find out if i was or wasn't there this morning he was told I did not check in yesterday therefore I feel like my safety and privacy. Is not a concern. I am livid and wyndham hasreally let me down.i now hace to find another hotel chain to use

Lots of bedbugs in bed,,,we have bites all over the body,,at first we thought it’s mosquitoes maybe bite us when we were out but when I took the sheet off in the night there were bedbugs,,cought one and showed it to manager,,,they told us you can have $70 worth of food in any restaurants but who is going to take care of the bites and pain which we have in our body .hope they should deep clean and spray all over.i don't know how can they get rid off but very scary to stay in Windham now,,,managements please take care of it before they close the buildings,,poor rating

La Quinta hotlels are OK. Wyndham is the problem! Prior to joining Wydham, my LaQuinta account # was W1970786. During a trip to Washington in Nov 2018, I was told that my account # should be 111232531D. In Dec 2018, however, they failed to credit me for 6 days stay in LaQuinta, Irvine, saying that they couldn’t find my account #.. In June 2019 I checked in again at LaQuinta Irvine (Sand Canyon) and was told me my number should be 175018556J. I was advised to call (someone, but no suggestions on whom to call) and have the accounts merged. They have now failed to credit me with 13 nights stay there. I found a number and talked to a woman with an extreme accent. I gave her all the numbers and dates of stay. After nearly a half hour struggling to understand her, she said that I would need to send proofs of ID and they would need to verify my stays and maybe I could be credited. I finally gave up struggling to understand the strange accent and hung up. Now I receive ads by e-mail from Wyndham now to the account they fail to recognize, 111232531D. What is the REAL #?
Wyndham, you have cheated me out of at least 13 stays at this hotel where my wife and I have stayed 40 times or more. We now consider Wyndham as a hotel chain with no free days, no matter how many time we stay there.
Clare Keeney
408-378-6799

Im a diamond member which only sounds good on paper, and is good for absolutely nothing else.. After spending around $8000 on your hotels over this last year alone, I find it hard to believe that they couldn't get me one night free due to flight reservation (unexpected) change. Wyndam customer care and rewards dept. pass me back and forrth between the depts each one had a excuse why other one should do it. So tell me whats the point of being a diamond member if it does absolutely nothing. Only bright spot our hotel was very nice and clean, and Jack and hotel staff made stay enjoyable for m uhh family. Dont think i will be a Wyndam Diamond Rewards Member much longer.

I was referred to your hotel down by Chicago ‘s O’h airport,I wanted to make a reservation
The person was rude and was unable to assist me.He hung up on me
I will never use your business ever and I will make sure I tell everyone I know
Also social media is a great way to inform people
Shane I work for a very big organization and I will inform my company to not use you,
It’s Lexus by the way you may have heard of us.
Good day

My mother was dying of lung cancer so my brother and I booked an inexpensive room at the Days Inn Jacksonville airport last minute based on pictures I saw online. The room looked nice, nothing fancy but nice enough. Boy was I wrong! Attached are pictures of the second room they offered us, so you can imagine how horrible the first room was! Dirty, run down, moldy, smelly, damaged and unsafe are the words that come to mind to describe this room. This motel reminded me of a homeless shelter and I definitely wasn't going to stay the night let alone the week! I called Expedia and they were able to cancel the remainder of my reservation, but I was told that I'm obligated to pay for this one night. Even though I was going to have to pay for the nights stay there was no way I was spending another moment in that disgusting room, so I went across the street and booked my entire weeks stay at the Crowne Plaza, who were so sympathetic of my situation that I got a seven nights stay for $99/night! Needless to say I will never again book any of Wyndham's hotels because of this atrocious experience.

This Place STINKS Literally. The elevator, the halls and the room had a unpleasant smell. The hotel looked dirty and outdated. We had to clean the Jacuzzi before using it due to the strange amounts of hair lingering in the tub. The furniture in the room was stained. The only good thing about our stay was the pleasant staff. So much for a nice weekend get-a-away to celebrate our anniversary. This room was not worth the $424.86 we paid for 2 nights!!!!!

Hello, we were in Long Island California and Stayed at Travelodge by Wyndham from Friday June 28 they Sunday June 30. I stayed in room 353. When I woke up the following day all of a sudden I get itching and kept getting worse and worse. I am not a very happy customer it is so darn embarrassing and very irritating with the itching. I have bites all over my back, arms, hand and shoulders. I have tried 4 times calling Travelodge in Long Beach and have not gotten a return call. I am so irritated and disappointed and would like my money refunded ASAP

Baymont Inn 6/20/3019
Staff was very friendly. However the room was horrible. Curtains barely hanging. Broken faucet handles. Torn shower curtain. Door let in a lot of light.
See attached photos. Not a very good start to our vacation. This place should not use my rewards.

Baymontt in Dunn NC. Staff very pleasnt but room conditions were horrible. Curtains barely hanging. Shower curain ripped. Siink faucets handles broken. Better check for bugs.
See attached photos.
I should not have to use my reward pointts due to these conditions.

Some one has used my credit card to reserve a room under my name that I was unaware of. On Sunday 6/30/2019, I noticed from my bank statement that the amount of 176.19 was taken out of my account from Wyndham Sterling Heights. I called your resort and spoke with Erica and asked her who stayed at the room under my name, she stated "no one" so then I asked why was money being withdrawn and she advised me that someone reserved a room but didn't stay there. I told her I never reserved a room or have never stayed at your hotel and I would like a refund. She transferred me to the manager someone named T. Moore who was very rude and unprofessional and also hung up on me when I asked for her name. I have never ever stayed at your hotel and from this experience I don't plan on it. I am asking for a refund as soon as possible as I have other things that needs to be paid, please and thank you.

My name is mala I was in the room 103 and the manager changed my room saying that other guests are complaining but it is a total lie I was staying there for almost 4months in that hotel first he was very nice but just last 4days he started to try and remove mistakes which never occurred and put false accusations on my family and abused my dog by saying she is a wild dog and the couple who is there in room 104 who is a liar and told me that they are checking out and tried to support them that lady has lied but never believed me and yelling and abusing and threatening me and my family about the police he is acting very smart that is why I am pressing charges in the court a civil case this has got nothing to do with my husband he is not involved in this

I booked a hotel through Expedia for three nights starting 6/27/19 for La Quinta by Wyndham in Salisbury, Maryland 21801. When I arrived I was given a room on the fourth floor which was under construction and wreaked of heavy paint and glue fumes. When I went to call the front desk from the room to request a transfer, there was no phone cord connecting the phone to the wall. I was later transferred a room on the second floor which had a dirty bed skirt and a broken entertainment center. I took pictures at that time planning to complain about paying roughly $200 a night for such awful conditions. On 6/29/19, I had several glasses of wine at the hotel bar, The Edge. I admit I drank more than I should have and was verbally obnoxious but I did not break any laws. The manager of the hotel called the local police department and had me arrested for trespassing. The police officer waited for me as he insisted that I pack my belongings and removed me from my room because the hotel manager wanted me to leave. If I had gotten into my car at that point (to find another hotel) I could have gotten arrested for a DWI or worse. I spent the night in jail as I had nowhere to go. I have to appear in court on August 14th, 2019. Depending on the result of the hearing I may lose my lose my professional license. The charges are trespassing at a Hotel that I paid for through Expedia and failing to obey a lawful order (to leave the hotel where I was a paying customer and had been served the alcohol at the hotel bar). I did not break any laws. Furthermore, my credit card was charged $492.04 by Expedia on June 18th for the room. It was again charged on 6/29/19 for $494.83 by La Quinta and again on 6/29/19 for $50.00 by La Quinta. And I am now paying for another hotel for the remainder of my stay and will likely be retaining a lawyer when I return home. I look forward to hearing how this situation will be rectified.

We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!

I checked into my room and the A/C doesn't work. Called front desk they gave me a fan it's hot as hell. Front desk won't move us so we paid almost $80 for a room to hot to be in

I stayed at the La Quinta in Pensacola, Fl on 6/28/2019. It was horrible, disgusting and a nightmare. The property is so old, outdated, and not fit to stay in. I was charged $150 for my one night stay! Ridiculous!! The carpet was filthy, air conditioning was dripping everywhere. The bathroom was awful, old and dirty. It was the worst experience I have ever had at a hotel. I had to get help from another guest to open the door to my room. I have let everyone know not to stay at La Quinta. Ruined my trip! If there was a negative rating, that is what I would rate the hotel -10!

Terrible experience with one of Baymont front desk clerk in Pensacola FL .Totally out of control personality, disrespectful, aggressive and abusive.