Wyndham Hotels Complaints Continued... (Page 7)

722+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
20

Business trip wyndam days inn Oakland
Where do I start 408 at check in plus 100 deposit homeless people everywhere n sleeping in pool area, place filthy homeless was peeing in the elevator one man sleeping at the back door at night people out in the parking lot partying all night didn't sleep at night maid cleaned room left same sheets on the bed n left trash in the can n tub dirty very filthy n customer service at front desk rude n discourteous I want my money back very bad trip 8/31 thru 9/3

20

I was looking for a good price hotel through Expedia for the first time for my husband an I. I called expedia and talk to someone who gave me a good price for two nights during Labor weekend. They gave me Wyndham Cypress resort at 5324 Fairfield Lake Dr. Kissimmee, Florida, for Saturday September the first, check in at 4:00 pm. I got there around 7:00pm.When I check in I was surprised that I had to go to a presentation for time share. I wasn't told I had to do that over the phone. That I had to do it. They told me after the presentation that I will received a week vacation or 100 AMGX. ( I forgot what AMGX is). When I got my parking ticket for my car they said I have to give them 20.oo dollars and that I will get it back after presentation. So we did. I was there at 7:45 am . My advisor was very nice and sweet. She told me about Time share but I kept saying to her that we did not want Time share we can't afford it and that I didn't know this hotel was Timeshare. In time my husband left to the car because he was not feeling well. Another worker came and didn't respect my decision. I told them " I found this hotel through Expedia they didn't told me it was Time Share. I told them my husband is taking Chemotherapy. We came here to see family of his, that came from New Jersey and he wanted to see them. This person in which I'm not going to write his name hurted my feelings. I felt he was pressuring us to get TimeShare. I told him our daughters take trips and they take us with them. They pay for them but that this one time today is was just my husband and I. He said something to me that made me feel hes trying to say we take advantage of our daughters. He even told me " Look at the Jewerly you have on" I told him is a gift from them then he left. I broke down crying there . I was so upset, I left at !0:45 and didn't received anything for being there for 2 Hours and 45 min. not even my 20.00 back. That day was ruined for me . I tried to hide my tears from my husband I couldn't stop thinking about it all day and night. Even now while I'm writing this tears are falling down my face. My husband is a sick man and I didn't tell him what happened . Kept it to myself and now to you all. Wyndham for me will always remind me the place that hurted my feelings.
I don't want this person fired . After my advisor told him that I was crying he came back and apologized. I accepted his apology ,I Forgive him ,but your company needs to work on how to talk to people with respect .

20

Had a reservation at best western on rosecrans st in san Diego for ada room a spefied shower in room the room had a tub the only bars were behind the toilet and next to the toilet above the toilet paper which is parallel to the toilet which is no use when you try to get in or out of the tub they also have nice lifts next to the pool and jacuzzi which don't work no sign on either letting you know out of order maintenance man happened by asked him about them was told out of order for couple of years glad I took a plastic stool to use in the tub called to complain talked to jeff reference # 4080944 was given to me said he would contract the hotel and they would get back to me didn't have email then gave phone 3103231191 to him never got a call or message

20

Wyndham, below is a copy of an email, i sent to the mgr at the Super 8 Mississauga; Attn: Iris.
I finally heard back from her, today, August 24th. She said, they held the room for me, so could not rent it to anyone, so the hotel would be out the $$ if they refunded my money. So, i said, but it is ok for me personally to be out the $$. I am a senior, on a fixed income and do not appreciate paying for a service, that i never received and that I feel was the hotel that messed up.

"I first called you on Monday, the 20th and was told to call back, today, Tuesday and now was told you will not be in until tomorrow, Wednesday, the 22nd.

I tried to book a room at your hotel online, early last week for accomodations, but as i was making the reservation, my tablet 'froze' after i had entered my credit card information. After waiting sometime for it to come back, i checked my emails to see if i had a confirmation, nothing, for hours after, so i assumed the booking did not go through.

I checked my credit card account several times as well, to see if i had been charged..nothing....until Sunday, when I checked and found the charge for $147.42, posted on August 15th, the night i had been trying to book. 

I never received a confirmation email, or a call when i hadn't shown up, but on the Sunday, the 19th, i did receive an email from Super8, asking how i enjoyed my stay there.

Please credit my account with the $147.42, because i had no idea the room had been booked. For your information, I did check my 'spam' email account as well, and nothing.

I am sending this email, as i will be away the next few days to attend a funeral, but you can leave a message at 519-357-0689. Thank you for your assistance in this matter.

Sincerely,

Carol Hemingway

43069 Cranbrook Road

Brussels, Ontario

N0G1H0

519-357-0689

Sent from my Samsung Galaxy Tab®4

20

My wife, our 5 month old baby, and I, checked into the Hawthorne Suites in Sharonville, Ohio. My wife had made reservations there about a week before. We checked in around 4 in the morning ggbecause the trip takes a bit longer with a baby. We rested for a while and then I dug through luggage and found my wife's documents, for her service dog and ESA registered cat. I then took them to the front desk because as par hotel stays they want a copy of the paperwork. The front desk person at the time said she didn't think they allowed cats as a support animal. Something about a smell is what she said. I assured her that we have stayed in hotels and a smell has never been an issue. She said she would talk to her manager and get back with us the following day. I went home from lunch the next day and spoke with the front desk manager and she said the general owner wanted us out the next morning. We explained to her how difficult this would be because I would be at work the rest of the day and I wouldn't arrive back until around 5pm. Working on the road and having your wife and a brand new baby with you requires a lot of luggage. Not easy, well no, impossible to just load up and take off. Mind that I had already paid for the first week of our at least a month reservation. My wife very stressed and upset, called a lawyer to maybe get some information as to wether they could actually do this to us. On my way home from work I got a call from the front desk manager, saying he wants us out tonight. I'm really tired and I'm tired of holding this phone. My wife also found out that this hotel is breaking several laws the way they are dealing with us. Just to try and give us some extra time to get packed up we found a vet that would board the cat for a few days. It didn't matter to the hotel when I told them this. Get out now is what they said, as fast as possible. They are gonna call the authorities if I don't get out fast enough. That's what she said to me. This is so depressing. And I need to be at work at 6 in the morning. My disabled wife, who suffers from depression already, thus the ESA cat, is really depressed. But she's doing good so far. I'm proud of her. Taking excellent care of our little five month old. It's tuff though. He seems to know that his momma isn't feeling well. I'll finish this later. We're still here right now. Y'all pray for us.

20

My stay is the most horrid experience ever in life I'm packing my things and sleeping in the car BECAUSE OF THE BES BUGS. I WANT AND NEED MONEY BACK
THEY WILL NOT GIVE ME A REFUND AT THE office THEY ARE REALLY RUDE. please call ME ASAP 405 628 4361

20

I am at the Wyndham Reef in Grand Cayman and it is Sunday and the Grocery store across the street is closed. We were preparing lunch and there was no salt and pepper in the room. Seeing that the store is closed I went to the bar/ Resturant to borrow the salt and pepper. I was told by the bartender that the salt and pepper is theirs and I could not use any as I was not purchasing anything food from them. I went upstairs maiden and told the girl at the desk what had happened and was told by her that she had to contact housekeeping and that would deliver it later. I then asked for the manager who seemed like she wasn’t going to help me but finally after I had to make a screen a guy came up to me and gave me the salt and pepper. This was not called for and the staff here needs to be trained in customer service. I am not frustrated and typing this message when I should be enjoying my meal. Salt and pepper is provided in every timeshare we have used so why is this one different and why was the bartender not willing to let me borrow it. The comments about your staff on Trip advisor or your own must be lies because the staff here were total jerks. I should if been given it in the first place not having to beg for it or maybe the bartender was expecting a tip to help me. We are very disgusted. Kevin McGee and Paula De La Garza room 8A

20

Hi, My name is Mike K. Flores a Wyndham reward member, I stay in the Travelodge Orlando Downtown from August 17-19, I bring my son from Puerto Rico to Orlando to study in Full Sail University and we stay in the Hotel until we find an apartment to my son. My first night I use my rewards point to stay free and the second night I pay for the stay, Wyndham Personnel were fantastic until the night of the 18 between 11:35pm to 11:55pm, my son came inside of the hallway in the hotel with a bike, not running the bike but almost in front of the Room he ride the bike. Front desk personnel scream at him and my son tell him that he was almost in the room, The front desk personnel told him that he can kick him out from his hotel and told him dumb ass. My son told me what happen and I went to the front desk to clarify the situation. The gentleman again told us in a very aggressive way that he can kick us out of the hotel and I was very peaceful and tell him that I just want to clarify the situation, he again tell us that he will kick us from his hotel and he don't care that my son is 6 feet tall, I told him that I don't feel that he is treating correctly a customer and again he told me that he will kick us from his hotel, I told him that I feel that he was racism because he was screaming all the time and treat us to kick from his hotel, I told him that I will use my phone and video because the way that he was talking to us was a very uncomfortable and I was feeling a lot of prejudice against us. Once I told him that I was going to video him he did not speak and told us that the state of Florida don't allow us to video him. He keep telling us that he will kick us from the hotel and I told him that there is a video camera in the front desk that can show how peaceful I was talking to him and how he was aggressive screaming and been racism with us, At the end I call 911 because I did not feel safe with him screaming very aggressive at me and my son and for telling in an constant and screaming way to us that he will kick us from his hotel. Police came and told me that if he give us a card with the name of the manager for any complaint and I told the police that I was very upset on the way that this person that represent Wyndham treat me, and I don't feel secure, Both policeman told me that stay in my room and do go out, And wait for the front desk guy to leave in the morning. I told the police that I feel that I was treat very bad and there were a lot a racism by this Wyndham representative. I call customer service to express myself and there were nobody, I call Orlando Wyndham Office and it was just for reservation, They told me that tomorrow I can make the complaint, I told Gabriel ( Wyndham on the phone) that I don't feel secure and that's why I call Wyndham for looking for security. Her answer was that I have to call tomorrow to customer service. I'm writing this just in case something happen, I'm in my room with my son with a lot fear and can't sleep, because of the way that he was screaming at us and treating us. I want to make this formal complaint and need that somebody from security or Administration contact me 787-238-1017

20

This was the worst hotel experience I have ever had! My friend checked into the room I had booked and paid in full for because I was stuck on a closed down freeway. I had called and added her to the account and whoever answered the phone said it would be no problem. When I arrive less then an hour later I go to the front desk to get my key card and I am told I cannot have it until I pay $50. I explain there must be a mistake I paid in full and was told no I needed to pay, when I asked why I was told I do not know she said you needed to. I learned she was the manager and asked to speak with her. She called the hotel and was extremely rude from the start never let me speak and said if I had stayed at a nice hotel before I would understand all hotels charge an extra $50. I tried to explain my question and she hung up on me. I asked the front desk guy some more questions and found out that the fee was not a payment they just wanted to place a $50 hold on my account for incidentals, I asked why he did not just use the card on file and he said there was not one. I handed him my card and said I had no problem with a hold but that they both kept saying payment which is why I was questioning him. While he is holding my card the manager calls and says we can not stay because I denied payment (I had already paid in full). I ask to speak with her she denies and then finally calls in. She said I declined payment which I explain was not true and that her employee had my card. She made me at 12am call my friend wake her up and have her pack her things up and we had to look for a new hotel. In addition at 3am the card they claimed to not have was charged $50 thankfully my credit card company blocked the charge!! She also said I could have a full refund but when I called hotels.com they told them I could only have half. I left my number for her to call and I have never heard back. I did get a full refund from hotels.com but PLEASE BEWARE THIS HOTEL IS TERRIBLE AND LACKS ANY CUSTOMER SERVICE!! I am still waiting on a phone call.

20

Staff attitude was horrible

20

Booked a room for 4 nights at Super 8 Westbrook Maine on Larrabee Road. After my 3rd night stay a finally complained about the room next to mine. Apparently the person that is staying in room 106 lives there in the room and has 2 dogs that howl all night long. I haven't been able to sleep a full hour. Constantly being awakened by the dogs howling and high pitch screeching. This morning after having to listen to dogs howling since three thirty this morning, I went to the the front desk to ask if something could be done about it. Jeremy at the front desk states that I had no reason to be upset and dogs howling all night shouldn't bother me, basically told me to shut up and deal with it. I have one more night to stay. After that response from Jeremy, I am now furious and disgusted by staying here. If people are aloud to live here with pets,they should not have them in areas with guest up put up with nonsense.

I have tried contacting the corporate office to file a complaint, without much success to resolve this problem. Hoping someone will contact me for a resolution asap.

20

I needed help with a package they sold me - I hadn't received the American express Gift Card and I had additional questions. When I called the number attached to my confirmation email for help the person I was connected to twice... was unable to help me they just wanted to sell me something , even when I said I didn't have the time. I wasn't transferred to the correct Dept. I was hung up on instead #45170405 package 11914

20

The sheets smelled horrible like they hadn't been changed in a long time....room key was not programmed in and waited in hallway in heat to have it set....suppose to have been or at least it was in the pamphlet...."free breakfast" did not get anything....air conditioner made a knocking noise when coming on and kept me awake....asked to bring extra pillows, never got them
This was in Circle Dr Summerville SC

40

I am a Wyndham Rewards participant #163652303F. I regularly stay at the Wingate in Roswell, 1005 Kingswood Pl when I am in town working which is usually twice per month. I checked in on July 30th. On July 31st, I returned to the hotel late and was working on a project so I did not go to bed until about 11:30pm. I got into bed and felt something crawling on my hand. There was a large water bug about 1 1/2" crawling in the bed. I called the front desk to get another room. She apologized profusely and advised that they have exterminated but they were told that it is difficult to get rid of these insects. As I walked into the bathroom to gather my things, there was yet another bug in the shower. Need less to say, even after going to another room it was almost impossible to get a decent nights sleep. I enjoy staying at Wyndham facilities but this is just not acceptable. Hopefully this will get to the appropriate individuals to address this situation.

20

I stayed at the Days Inn by Wyndham Willoughby/Cleveland 4145 State Route 306 Willoughby Ohio US 44094 on August 3-4.I checked into my room,when about my business, but when I went to leave the room ,I discovered I could NOT get out! See attached picture. The was no door handle on the door! I called the front desk, told the person the problem and she replied I'll find maintenance, I told her I wanted out immediately and was beginning to panic! 10 minutes later, I had to call back! I told the girl I was in a panic, please leave the desk and let me out! The desk was a 30 second walk from my room. I still waited 6 more minutes until maintenance showed up! I went immediately to the front desk to find the girl and another man just casually hanging out at the desk.! I don't know if he was a manger or what, but he asked what was wrong, I was obviously in distress, I told him, he said "oh, I'll find maintenance"I told him maintenance was the ONLY way I got out of the room to talk to him! Neither person at the front desk seemed to grasp the seriousness of what a FIRE HAZARD the situation was, nor did they apologize,offer to contact the manager , NOTHING! What if I had been turning in for the night and never noticed the door until the middle of the night emergency! I was there for a very big event at the Metrofarm Park, This Days Inn was fully booked as was the Holiday Inn down the street, or I would have switched hotels.

20

I slept in one of your hotels In Lubbock Texas. We chose the hotel because it appeared clean and well located by Texas tech university where my son will be attending school. I had made the reservation about 2 weeks before the check in date. Sure enough, the hotel was clean and as we had anticipated. However, We were driving from Houston Texas to Lubbock Texas,9hr drive, and so we arrived late 8/2/2018 at 2am. The intention was to arrive on the 1st. I called the hotel and let them know we were going to be late. On arrival at the hotel, The employee asked me for a credit card and driver's license which I presented. I was presented with by the same employee at the front desk who was not only rude, but very disinterred in checking us in. Long story short, the receipt he presented me with had a charge of $286.55. Which he stated had already been taken out of my account. The receipt was printed and all the money taken out of the account at 4pm on 8/1/2018. Many hours before we arrived the hotel. When we questioned why all the money was taken out long before arrival, we got the answer that this was Wyndham policy for everyone that stays in the hotel. I spoke to the manager Rose, who also confirmed that when you book , you have to pay all the money as soon as you check in. But in our case, it was all taken out before we even arrived at the hotel. So then we asked why he needed another card if the money was already taken out? He stated that the card was for any damage we might cause while staying in the hotel. What a demeaning way of handling a customer that has been on the road for 9 hours.

The most annoying of all is that I just checked my account with the new card that I provided, and an extra charge of $107.57, $107.57, and $286.55 has been taken out again. I feel mad. I want to get an attorney and address this fraudulent way of doing things, but I want you to kindly resolve it with the hotel. There is no need for me to call the manager of the hotel because she will not care to resolve the problems. The hotel phone number is 806-701-5430.
Pamella Bennett = 832-489-8010.

20

I checked in on Friday, was given a room with one pillow and no linens. I went to the office for these items, was told they didn't have any. I returned to my room and the door wouldn't lock. The woman at the desk told me sometimes you have to jiggle the handle and lift it up. I refused. She gave us another room, no air conditioning. No linens. No pillows. I had 3 rooms reserved for 2 nights. we had a total of 15 people with reservations. the rooms were filthy, candy wrappers were behind a curtain, the bed skirt had some unidentifiable crud on it. There were mouse traps in one of the rooms. The soap in the bathroom was used, there was hair all over the bathroom, in the tub and on the floor. We had no shower curtain. I offered to hang it myself, but they didn't have one. we had no linens/blankets. All 3 rooms had a pull out bed, no linens provided. our room had 1 pillow. We had 7 pillows for 15 people. I asked for more pillows. Was told they didn't have any. The woman offered to let me go in another room and take pillows from there. My nephew rolled up a hoodie and slept on that. The air conditioning only worked in 1 room. 2 rooms did not have coffee makers. The one room with a coffee maker had a bug in the pot, no coffee filters. We had no towels. We asked for more and we were told they didn't have any. breakfast buffet empty at 10:00. no plates and no coffee. The woman working breakfast was just sitting at a table. Front desk staff rude, hung up on us when we called them. Would not escalate our issues to manager. Pool was closed because 'it might rain.' Pool was supposed to be heated, it was not. kitchen area empty. Few if any dishes, no dish soap. wi-fi awful. Couldn't keep a signal. The grounds are overgrown with garbage everywhere. We went to the office Saturday to resolve some issues, we were told everything would be fixed while we were out. We would have left, But they said they would fix everything. When we came back, nothing was changed. It was too late to go anywhere else.

20

I visited Wyndham hotel in Sterling Heights MI on 7/21/18 solely for my 12 year old son birthday because that is where he wanted to go and to say the least it was an experience from hell. When I booked the room the reservation was taken by a third party who told me mixed information from what I was told from the actual hotel location when I checked in, I was told I could get numerous wrist bands for the indoor water park but when I checked in Eric the manager told me that I did not have the water park package and I could not buy additional water park tickets, so I wind up paying more for the room but he did accommodate me with an extra water park ticket so I received a total of 6 water park tickets and mind you I had a group of people with me. So after all of that I still decided to stay at the hotel, I wasn't at the hotel for two hours when we decided to check out because the water park that we visited the hotel for was shut down for the remainder of the evening which was a damper for my son, this ruined my son's birthday. There was no management on staff when we checked out but I did get one of the young ladies at the front desk to call the manager Eric on his cellphone who did approve my early check out but the young lady failed to stop the payment that was being processed on my credit card for $143.50 which was supposed to be held then it was supposed to fall off, now today Wednesday 07/25/2018 I'm still waiting on my refund which I was told it will take 7-9 business days because of someone's error, this so so unacceptable because we did not stay more than two hours at the hotel and I feel like I should be accommodated in all ways... I need action ASAP and I want my money back ASAP, I will never go to that facility ever again, you will not get any more of my money due to this horrible experience. If you are needing to contact me my number is 734-239-5841, and ask for April Gill

20

First off, I was ok with the fact that the room reeked of men's cologne & only had one chair (no table, other chairs, microwave, fridge, coffee pot, or HBO AS ADVERTISED) with barren 70's decor with no ventilation at over $62 a night for one person. Biggest issues are the lack of light bulbs or plugs at both bed sides, mold that cannot be cleaned in the shower ceiling, the several bugs I had to kill, the vending machines rarely working, the pool being "out of service" & the attitude of the night staff. I really thought after 3 days of being an exceptional guest (even enrolled in the rewards program), I would be treated like such...I was wrong. Despite my better judgement, I was attempting to pay for another night in the same room. I was told to not bother until check out time... Only one day shift clerk & member of housekeeping went above and beyond. They should be management and are a true example of customer service. At check in, you are told all of the amenities to come that are only in a couple of rooms (at best). Don't waste your time or money on an overpriced joint unless you want filthy bare feet & bug bites...GO ELSEWHERE!!!!

20

Days Inn-Great Bend, Kansas—filthy room, smelly hallway and room, uncomfortable beds, mildew a/c, unsavory characters walking around vehicles during night. Receipt was refused. Reward points refused. Cancellation refused at time of booking. Shame on Wyndham!

20

In April we stayed at Hawthorn suites Charleston SC. We advised the front desk that the water in the tub was going out slow. They had someone come and I suppose plunge it out. then left the hair in the toilet without flushing it. Also they put the do not disturb sign on the door so we were not serviced. When we returned and noticed this I went to the desk and advised them.they said all the maids had left and gave me clean linens and stated they would give me a free night. I asked to see the manager and they stated he wasn't in. But he would call me but never did. We are back and asked to see him Saturday July 14 and he was on a conference call. They did pull up where we had the problem in April but said we booked through Priceline and they couldn't do anything about it. Now Monday I asked to speak to him and he is out of town on a business trip. Sounds like Hawthorne suites is dodging their part in this situation. Hawthorne received the money and created the problem so they should solve it not priceline

20

On 07/11 & 12th, Hubby & I stayed at Day's Inn on NW Blvd. - first time we've had to "rough it" in a motel. 1. Toilet sits very Low. Felt like sitting in a hole. 2. Had to flush it 3 and 4 times to clear. 3. Hardly any water pressure from faucet in sink - and could get hot water in AM, but not during day. 4. In the sink area, razor plug wouldn't stay (connect) in the outlet. 5. There's no handles to support yourself in bathroom. 6. There were 2 queen-size beds close to each wall on either side - could get in or out only on one side (center) of each bed.

20

Our vice president was REFUSED his room at the Super 8 by Wyndham in Athens, Ohio yesterday. The owners?/ managers who gave their names as Jim and Roger, (which I highly doubt), unless that has become a common first name for someone who barely speaks English, would not let him have his service dog with him. This man is a disabled COMBAT VETERAN!!! They cause him to have a panic/anxiety attack because of this. He was in Athens for an event. We explained this was AGAINST the law. They said they didn't care, they also said they didn't care if the news station came.
He provided them with documentation showing who he was, the dogs training, shot records, ect.
We will be letting everyone know how he was treated. Social Media is a great outlet for this experience. This was ridiculous.
I wish I could give this experience the rating it truly deserves, which is negative stars

40

I made a reservation at the Super 8 July 9-10, 2018. I had no phone in my room to call out and needed assist I had to keep walking to the front desk. I also had gnats in my room and when told to manager on duty she informed me its a georgia thing and they have tried to get rid of but nothing works. I feel that this is completely unacceptable as a response.Every time I put my cup down and pick up I would find a gnat and have to throw out even the food I had delivered the gnats got in as well. Basically the whole time I was awake I swatting a gnat that I would see. I have stayed at plenty of hotels in georgia and never have I had gnats in my room. My room was also next to where they do the laundry for the hotel. They had other rooms open like mines to move me to and didn't even offer to switch my room due to being sure I would have the same problem. I stayed here once before but used a third party booking but it had been a while and I see nothing has changed. I thought they would have changed due to renovations being done but I see the customer service from certain individuals that work the front desk is still not pleasant and friendly. I was also told that due to them being privately owned the owner would not give me a refund for my stay so this is why my complaint as now been excluded to wyndham. I paid and I am not happy with my stay and as a playing loyal wyndham account holder I refuse to just accept taking a loss of my money for the stay and room I was not happy with. I need some assistants if not my money back at least a voucher for the amount I spent at hotel to book somewhere. I basically took about $100 loss with the room, food and drink loss due to the gnant problem

20

REFERENCE CASE # 4024450 ; I HAVE NOT RECEIVED ANY COMENTS FROM THE MANAGEMENT OF THAT DAY S INN.
I HAD MISSED FILED THE LETTER SENT TO ME FROM WHG CUSTOMER SERVICE IN MAY. MY ERROR.!!!! MY COMPLAINT STILL STANDS AS WRITTEN.
GLENN THOMPSON

20

Good morning-
I had an issue with one of your hotels. I made a reservation through Hotels.com for the Microtel Kansas City Airport (which I have stayed at before many years ago through Hotels.com which I paid at arrival like I did in this situation and had no issues. It was a pleasant experience which is why I booked again through Hotels.com). I chose to pay at the hotel and received a confirmation number showing I have a reservation, I do this for all my hotel stays and have never had a problem with my rooms being cancelled because I arrived at a weird time. According to the website check in is at 3 p.m. everyday and check out is 11 a.m. daily. My flight came in at 1:30 A.M. on 6/30/18 so I had booked it for 6/29 since we would arrive after check in time but we would be checked in long before the check out time the next day and my husband and I arrived at the hotel around 2:30 A.M. The person helping me was awful from the moment I stepped in the door and it ended up being the manager of that hotel. He told me my room was cancelled and I showed him my confirmation number that I had made the reservation and that I was to pay at arrival which he acknowledged this reservation on the cancellation sheet he keeps records on. He kept telling me that my card was no good and declined. I explained multiple times that that would not be true because my card should not have been charged until I arrived so there is no way that it could have been declined (plus my card would not have declined anyway because it's not maxed out). I tried to show him that option on my confirmation but he wouldn't even look at it. He just kept telling me that my card was no good & it declined and again I kept explaining that I chose the option to pay when I arrive through Hotels.com which I do for all my travels and have never had a problem. Then he tells me he can't charge my card at the 2:30 A.M. hour which I find that hard to believe because people that walk in at all hours of the hour that might need a room normally use a card and why would a hotel not have the capabilities to charge a card? Every time I would ask those questions or make those points he would just ignore me and walk back in his office. Then as I was explaining the situation with Hotels.com again to him he basically told me he didn't care about my problem and kept cutting me off which I will be honest really upset me and I clapped my hand together a couple times and asked him to please listen to me and he wouldn't. I told him I am calling Hotels.com to find out what's going on if it was on your hotels end or Hotels.com end. The customer service rep I spoke to actually called the manager while I was standing there and again same answers and the Hotels.com customer service guy apologized for him being rude and really couldn't understand why he would say those things but his hands were tied and helped me book another hotel up the hill. The manager told me he was going to call the police if I didn't leave. Which except for me clapping I was very calm with him and was trying to find out what was going on. I told him that's fine if he wants to call the police because it would be a waste of his time, my time, and especially the cops time and they would probably agree with me and leave so of course he hung up and just kept telling me he didn't care about my problem and would keep walking away. I did tell him that he didn't have very good customer service skills and that was disappointing to me. Again I told him I was calling Hotels.com to find out what was going on and why my room was cancelled because it's possible it was on the Hotels.com end. I was very upset and kept it together but inside I was in tears because by now it's 3 A.M. and we have no where to stay so I called Hotels.com and they helped me with a reservation up the hill which I think may be a Wyndam hotel as well (Surestay) which I was pleased with. The lady at the hotel mentioned both hotels were owned by the same company and she was very nice. She also told me that they get many complaints from that manager at the Microtel. I hope that all made sense and I hope your company can make this right with me and maybe management needs to talk to the manager about how to handle situations instead of telling customers things that don't make sense or in reality are lies and telling them that he doesn't care about their problems.
Thank you for your time
Tiffany Smetak

20

Filthy Motel covered in hair. Shower had such bad water pressure, couldn't hardly rinse soap off. Charged for night not stayed, and after cancelling reservation around 4;30 PM I was harassed by the motel until 11:30 PM until I had a very unfriendly discussion about the horrible service being provided. I will never stay at another low budget high price roach motel operated by Wyndham again.

20

I have had AWFUL breakfast service both times i stayed! ...i suppose just because its "FREE"? However; i was told it was $9+ EXTRA for continental breakfast.
I wanted to bring a couple bowls of cereal and milk up to the room; my 4 and 6 year old boys aren't up EARLY eanough to get decent food- PLUS; our last stay the rest. HAD NO SPOONS!!! I had to ask front desk mgr. For spoons...the waitress never even asked us if we wanted anything to drink!
Today; because the boys had a late night i grabb

20

I was staying at the Wyndham Hotel in Essington, Pa. for a Conference, Wednesday July 25 thru Saturday July 28, 2018. I must first say the I had a problem with checking in because they had made my reservation for Tuesday instead of Wednesday, but the desk clerk took care of the problem.

Second, on Thursday, I notice a parade of ants march across the desk and night stand in the room. I informed the desk clerk and they sent someone up to spray the room. Using any kind of insecticide with people staying in the room is unhealthy.

Thursday night, I again saw the parade of ants marching across the desk and night stand.

I certainly did not want to carry anything back home with me in my bags, so I had to constantly check my bags and items.

I truly feel that I should have been compensated or received a discount on the room price, which I did not get.

Thank you for your consideration.

20

I had my account in process of canceling back in Feb of this year. I filed the cancellation within the 5 days due to misleading information and after reading the contract. I immediately next day canceled including PayPal account. Since then Cody Orent of Owner Care has been over my case with poor customer service. He won’t return my e-mails or follow through on getting this case a closure. This service of him handling my case is terrible and disappointing. I have never in my life want anything to do with Wyndham because of him and way my case is not closed yet.

20

I would like to file an official complaint against The Super 8 - Payson, 809 E. Highway 260, Payson, Arizona 85541 (super8payson@gmail.com) (phone number is 928-474-5241). The manager's name is Brian. My husband (Rene Binette) & myself (Jean Binette) have been staying Mon., Tues. & Wed. nights @ The Super 8 since May 28, 2018. We have been paying $76.00 per night for 3 nights a week. Today, July 2, 2018, this motel charged us $161.00 for tonight & tomorrow night. We are not staying here on Wed., July 4, 2018. We got to our room & my husband looked @ his bank account online (Wells Fargo) & it indicated not only did they charge us $161.75 but they also charged us $228.00 on our credit card as well. We went & talked with Brian (manager) & he said that their computer didn't show the charge of $228.00, only the charge of $161.75. We called Wells Fargo & put it on speaker phone so that Brian could talk to the bank as well as my husband. The bank indicated that Super 8 did in fact charge the $161.75 & the $228.00 to our credit card today, July 2, 2018. The amount of $228.00 is in dispute with the bank as well as Super 8 (which they are denying any responsibility for the $228.00). Wells Fargo has opened up a claim on this dispute but indicated that it could take up to 10 days for a thorough investigate. In the meantime, our bank account still shows the charge of $228.00 & have taken it out of our account. Also, just for your information, my tent check is going to bounce because Super 8 charged an extra $228.00 on top of the $161.75 to our credit card. This motel is horrible & I give it a zero for customer service & customer relations. Is there any recourse right now so that we can get the $228.00 back in our bank account? Please contact me ASAP to resolve this matter. My email is jeanbinette53@icloud.com & my phone number is 928-899-5107. Please call me. Thank you, Jean Binette.

20

On June 20th, we stayed at Wingate wyndham in west Monroe, la. Within a few hours bedbug bites were behind our knees, legs , and torsos. We contacted the hotel and requested the manager. It was early & she wasn't in. She has not called us yet. Also, I called your main office leaving a message and no one has called as well. I'm disgusted!

20

My stay was disastrous (6/23/18-6/26/18)there was a mix up with my reservation and my extra night I purchased back in August of 2017 was not added to my reservation. The extra night was paid in full. However, the extra night did not show up on my reservation and my family and I was forced to check out ASAP. We did not have anywhere to go, we sat in the parking lot in total aw, I lost food I had to throw out, my kids missed out on going to a theme park that was paid for already. Becaise my husband and I was left scambling with trying to find some where to stay over night. I was only compensated 100.00 American Express gift card for my inconvenience. What I lost out on was way more than 100.00. My family and I are left homeless. I’m from Michigan and I’m a long way from home. I will never recommend the Wyndham to no one.

20

We were so upset with our hotel that we booked online. Pictures looked beautiful and perfect for our getaway. The room was filthy blood splattered on bathroom wall, hair in shower, water damage all over ceiling cob webs dirty toilet.... looked like part of ceiling was about to fall in. And to top it off pool was filthy too we couldn’t swim couldn’t see through murky water... and hot tub was cold which was so frustrating that was main reason we booked this hotel due to needing relaxation! I will spread the word and won’t recommend a Wyndham motel.... also fire detector was ripped out of ceiling and we had to unplug the fridge due to it smelling like something was not right. And front desk was odd and complained about this property and management and even told us their other property has bed bugs! I’m in shock and this ruined our weekend getaway. We felt unsafe and never should have had to.

20

I made reservations at the Wingate by Wyndham West Monroe hotel in Monroe, La. Check in went well 6/23/18. Once I got to the room my family and I decided to go eat. Upon our return I laid down to take a afternoon nap. I observed spiders and bugs in the curtains and around the A/C area. A few minutes later I notice a spider crawling fast across the linings around me. I called the front desk and he said he would come up as soon as he got a chance. Once he got here he killed the few pests in the window and said he could have the linings changed. I requested a manager because it’s obvious there is a pest control problem and only changing my linens would not solve the problem. He just seem very nonchalant and this entire situation is ridiculous and unacceptable. Especially for this to be a hotel of such expectations and rates that are charged. I could have stayed at a low budget motel for this type of issue.

Front desk did come finally change my linens however my stay was still very uncomfortable and tiresome. My kids came to let me know it was still other baby spiders crawling on the headboard. I’m not sure where they were coming from. It’s like a momma egg hatched and all the baby spiders were hiding under the bed and coming out later. At 7 months pregnant, I still got no rest trying to make sure none crawled into the bed as well as hit the few that were seen on the headrest. This stay has been the worst of any stay I have had since being at a Wyndham hotel. I hope you all look into this and handle the pest problem.

20

I made a reservation last night through your reservation center. The confirmation email went to my junk folder because it came from a yahoo.com email address. THAT IS TOO SKETCHY TO IGNORE. Today I checked with the hotel at the local number and verified that they did indeed get the reservation. I then called your customer care people who were totally useless and lied telling me they were not the reservation people. They were. I called again and got to customer care and that girl hung up on me. She kept saying that an email confirmation could not come from a yahoo.com email. It did and is copied below. I asked for her supervisor and she said she could only transfer me to a supervisor if I had an open case. I told her to open one. She took my confirmation number and transferred me back to the local Day's Inn in Birmingham, AL....effectively hanging up on me. I'm livid! What kind of business the size of yours sends out customer emails via a yahoo.com email address? THEY DON'T! I would like for someone to look into this, to insure my reservation is right, and to see who took my reservation. It's not easy to give out a credit card number on the phone and when something like this happens it smells like impropriety. I now feel like I need to check my credit card account daily. My confirmation # is 83838EC012879. I also would like to be contacted at 941-764-8821.
Below find the email I received and below that the complete message source/header.

*********************************************
Reservation Confirmation at Days Inn by Wyndham Birmingham AL
mlal7@yahoo.com
Fri 6/22/2018 9:45 PM
cefbird@hotmail.com

THANK YOU. YOUR ROOM RESERVATION HAS BEEN CONFIRMED.

Name: Candance Bird

Confirmation Number: 83838EC012879

Hotel Information:
Days Inn by Wyndham Birmingham AL
1485 Montgomery Hwy
Birmingham Alabama
United States
1-205-2080317
Days Inn Website

Reservation:
1 King Bed NSMK

Stay:
1 Room(s);3 Night(s)

Occupancy:
1 Adult(s), 0 Child(ren) ages 0-17

Check-In:
Saturday, July 07, 2018 14:30 (2:30 PM)

Check-Out:
Tuesday, July 10, 2018 11:00 (11:00 AM)

Best Available Rate USD 44.23
Tax Service Charge: USD 7.95
Sales tax: USD 9.29
Occupancy tax: USD 5.30
Total for Stay USD 155.22
WYNDHAM REWARDS
Earn points toward FREE NIGHTS around the globe! Not a Wyndham Rewards member yet? Enroll Today

WYNDHAM REWARDS Offer

Cancellation Policy: Cancel 24 Hours prior to 4pm day of arrival to avoid 1 Night charge plus tax.

Payment Method: VISA

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From: "mlal7@yahoo.com" <mlal7@yahoo.com>
To: <cefbird@hotmail.com>
Date: Sat, 23 Jun 2018 01:45:18 +0000
Subject: Reservation Confirmation at Days Inn by Wyndham Birmingham AL
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<meta content=3D"-1" http-equiv=3D"Expires">
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<body yahoo=3D"fix" style=3D"margin: 0px;">
<!-- TEST_DATA--><!--
<div class=3D"testData">
<span><strong>Test Data:</strong></span><br />
<span><strong>versionflag:</strong> B</span><br />
<span><strong>Brand_ID:</strong> WY</span><br />
<span><strong>Country_Code:</strong> CO</span><br />
<span><strong>Rate code:</strong> BPRNR1NF</span><br />
<span><strong>RateCodeFNS:</strong> BPRNR1NF</span><br />
<span><strong>RatecodeAE (auto enroll):</strong> </span><br />
<span><strong>Points:</strong> 0</span><br />
<span><strong>Max_Occupancy:</strong> 0</span><br />
<span><strong>Cancellation_Link:</strong> http://www.wyndham.com</span><br =
/>
<span><strong>Modification_Link:</strong> </span><br />
<span><strong>Number of Rooms:</strong> 1</span><br />
<span><strong>Check_In_Date:</strong> 3/16/2016 3:00:00 PM</span><br />
<span><strong>Check_Out_Date:</strong> 3/18/2016 1:00:00 PM</span><br />
<span><strong>language:</strong> EN_US</span>
<br /><br />
<span><strong>urlPart2:</strong> </span>
</div>
--><!-- /TEST_DATA--><img alt=3D"" src=3D"http://click.emails.wyndhamhotelg=
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<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"padding: 10px; background-color: #ffffff;"><!-- Table used to =
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<div style=3D"text-align: center;">
<table style=3D"text-align: left; width: 560px;" class=3D"container" align=
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<tbody>
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ns-serif; color: #666666; font-size: 16px; font-weight: bold; padding-top: =
10px; padding-bottom: 10px; background-color: #057dc1;">&nbsp;</td>
</tr>
</tbody>
</table>
</td>
<td style=3D"background-color: #ffffff;"><img alt=3D"" style=3D"display: bl=
ock;" src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe85127171620d75=
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<td style=3D"background-color: #057dc1;" valign=3D"middle">
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
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iger boldcn&quot;, arial, helvetica, sans-serif; color: #ffffff; font-size:=
13px; font-weight: bold;">THANK
YOU. YOUR ROOM RESERVATION HAS BEEN CONFIRMED.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- /HEADER --></td>
</tr>
<tr>
<td align=3D"center"><!-- BODY -->
<p><br></p>
<table style=3D"width: 560px;" class=3D"container" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"560">
<tbody>
<tr>
<td style=3D"font-size: 4px; line-height: 4px; height: 4px;" align=3D"cente=
r">
<img alt=3D"" class=3D"photo" style=3D"display: block;" src=3D"http://image=
.emails.wyndhamhotelgroup.com/lib/fe85127171620d757d/m/11/201505_confirmati=
on_tabletop.gif" height=3D"4" width=3D"560"></td>
</tr>
<tr>
<td align=3D"center">
<table style=3D"width: 560px;" class=3D"container" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"560">
<tbody>
<tr>
<!-- left border --> <td style=3D"font-size: 1px; width: 1px; background-co=
lor: #f3f3f3;">
<br>
</td>
<td style=3D"font-size: 1px; width: 1px; background-color: #e7e7e7;">
<br>
</td>
<td style=3D"font-size: 1px; width: 1px; background-color: #d7d7d7;">
<br>
</td>
<td style=3D"font-size: 1px; width: 5px; background-color: #ffffff;">
<br>
</td>
<!-- end left border --> <td>
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td>
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"padding-top: 2px; padding-left: 1px; padding-right: 10px; text=
-align: left;"><!-- MAIN -->
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"padding-top: 3px; padding-right: 10px;" class=3D"drop" valign=
=3D"top"><!-- HOTEL INFO -->
<p><br></p>
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"font-size: 14px; font-family: arial, helvetica, sans-serif;"> =
<strong style=3D"color: #666666;">Name: </strong><strong><font color=3D"#F9=
9F24">Candance Bird</font></strong><br>
<br>
<strong><font color=3D"#666666">Confirmation Number: </font><font color=3D"=
#F99F24">83838EC012879</font></strong><br>
<br>
<strong style=3D"color: #666666;">Hotel Information:&nbsp;<span style=3D"co=
lor: #133957;"></span></strong> <br>
<font color=3D"#F99F24"><strong><i>Days Inn by Wyndham Birmingham AL</i></s=
trong><font color=3D"#666666">
<br>
1485 Montgomery Hwy <br>
Birmingham Alabama<br>
United States <br>
1-205-2080317 </font><br>
<span style=3D"color: #666666; font-size: 10px;"><a style=3D"color: #1a4cfb=
;" alias=3D"Brand website" target=3D"_blank" href=3D"http://www.daysinn.com=
/">Days Inn Website</a>
<p><br></p>
</span></font></td>
</tr>
<tr>
<td style=3D"padding-top: 10px; padding-bottom: 10px;">
<table cellpadding=3D"0" cellspacing=3D"0">
</table>
</td>
</tr>
</tbody>
</table>
<!-- /HOTEL INFO --></td>
<td style=3D"padding-top: 3px; width: 259px;" class=3D"drop" valign=3D"top"=
>
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-top: 8px;"><!-- RESERVATION -->
<table style=3D"width: 259px;" class=3D"container" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"259">
<tbody>
<tr>
<td style=3D"padding: 9px; font-size: 11px; font-family: arial, helvetica, =
sans-serif; background-color: #fefce8;"><!-- Modification and Cancel links

Do not show Modify link:
- If no modification link is sent.
- If the email is a "Modification" type.
- If the rate code is "SRB" or "SMO".
- If the brand is "Wyndham".

Do not show Cancel link:
- If no cancellation link is sent.
- If the email is a "Cancellation" type.
- If the rate code is "SRB" or "SMO".
- If the number of rooms booked is greater than 1 and the brand is Wyndham.
-->
<p><strong style=3D"color: #000000;">Reservation:</strong> <br>
<font color=3D"#000000">1 King Bed NSMK</font></p>
<p><strong style=3D"color: #000000;">Stay:</strong> <br>
<font color=3D"#000000">1 Room(s);3 Night(s)</font></p>
<p><strong style=3D"color: #000000;">Occupancy:</strong> <br>
<font color=3D"#000000">1 Adult(s), 0 Child(ren) ages 0-17</font></p>
<p><strong style=3D"color: #000000;">Check-In:</strong> <br>
<font color=3D"#000000">Saturday, July 07, 2018 14:30 (2:30 PM)</font></p>
<p><strong style=3D"color: #000000;">Check-Out:</strong> <br>
<font color=3D"#000000">Tuesday, July 10, 2018 11:00 (11:00 AM)</font></p>
<p><br></p>
<p><font color=3D"#000000"><br>
</font></p>
<!-- PAYMENT INFO BOX -->
<table style=3D"border: 1px solid #cccccc; color: #3b3b3b; background-color=
: #ffffff;" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"border-right: 1px solid #cccccc; border-bottom: 1px solid #ccc=
ccc; padding: 3px 9px; font-weight: bold; font-family: arial, helvetica, sa=
ns-serif; font-size: 12px; color: #666666; background-color: #eeeeee;">Best=
Available Rate</td>
<td style=3D"border-bottom: 1px solid #cccccc; padding: 3px 9px; width: 85p=
x; font-weight: bold; font-family: arial, helvetica, sans-serif; font-size:=
12px; text-align: right; color: #057dc1;"><!-- If currency is USD then sho=
w the dollar sign -->USD 44.23
<span style=3D"font-size: 10px; color: #666666;"> </span></td>
</tr>
<tr>
<td style=3D"border-right: 1px solid #cccccc; border-bottom: 1px solid #ccc=
ccc; padding: 3px 9px; font-weight: bold; font-family: arial, helvetica, sa=
ns-serif; font-size: 12px; color: #666666; background-color: #eeeeee;">Tax<=
/td>
<td style=3D"border-bottom: 1px solid #cccccc; padding: 3px 9px; font-weigh=
t: bold; font-family: arial, helvetica, sans-serif; font-size: 12px; text-a=
lign: right; color: #057dc1;">Service Charge: USD 7.95<br>Sales tax: USD 9.=
29<br>Occupancy tax: USD 5.30<br>
<span style=3D"font-size: 10px; color: #666666;"></span></td>
</tr>
<!-- Gift Card useage information. --> <tr>
<td style=3D"border-right: 1px solid #cccccc; padding: 3px 9px; font-weight=
: bold; font-family: arial, helvetica, sans-serif; font-size: 12px; color: =
#f99f24; background-color: #eeeeee;">Total
for Stay</td>
<td style=3D"padding: 3px 9px; font-weight: bold; font-family: arial, helve=
tica, sans-serif; font-size: 12px; text-align: right; color: #f99f24;">USD =
155.22
<span style=3D"font-size: 10px; color: #666666;"></span></td>
</tr>
</tbody>
</table>
<!-- /PAYMENT INFO BOX --></td>
</tr>
</tbody>
</table>
<!-- /RESERVATION --></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<!-- WR block --> <tbody>
<tr>
<td>
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-top: 20px;">
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-left: 15px; background-color: #daf0fe;" class=3D"drop =
center nopadding"><img style=3D"border-style: solid; border-width: 0px;" al=
t=3D"WYNDHAM REWARDS" src=3D"http://image.emails.wyndhamhotelgroup.com/lib/=
fe85127171620d757d/m/13/201605_confirmation_WR_logo2.png" height=3D"47" wid=
th=3D"116"> </td>
<td style=3D"padding-left: 14px; padding-right: 14px; background-color: #da=
f0fe;" class=3D"drop nopadding" valign=3D"middle">
<table cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td style=3D"font-family: arial, helvetica, sans-serif; font-size: 12px; co=
lor: #3b3b3b;" class=3D"padding10"> <strong>Earn
points toward FREE NIGHTS around the globe!
Not a Wyndham Rewards member yet?&nbsp;&nbsp;<a style=3D"color: #0030ff;" t=
arget=3D"_blank" href=3D"https://www.wyndhamrewards.com/trec/consumer/consu=
merEnroll.action?variant=3D&amp;CID=3Dem:DI:20171003:olson:Confirmation:WHG=
">Enroll
Today</a> </strong></td>
</tr>
</tbody>
</table>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #cccccc;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #dddddd;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;" class=3D"mobile-hidden"> <br>
</td>
</tr>
<!-- bottom border --> <tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #cccccc;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #dddddd;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #eaeaea;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #f4f4f4;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #ffffff;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<!-- end bottom border -->
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=3D"height: 0.75pt;">
<td align=3D"center">
<p class=3D"MsoNormal"><a href=3D"http://www.barclaycardus.com/apply/Landin=
g.action?campaignId=3D2284&amp;cellNumber=3D9&amp;referrerid=3DOct16WYNCFCA=
LLNVP"><img src=3D"https://www.wyndhamrewards.com/trec/cm/global/wyndhamrew=
ards/7839600810432358554.jpg" alt=3D"WYNDHAM REWARDS Offer" style=3D"border=
-style: solid; border-width: 0px;"></a></p>
</td>
</tr>
<!-- /WR block --><!-- CANCELLATION POLICY:
Do not show cancellation policy or payment:
- If the Email is a cancel or modification type
- If there's no cancellation link passed from the Data.

Show custom cancellation policy:
- If the number of rooms booked is greater than 1 and the brand is Wyndham
- If the Brand is a Tryp Hotel
-->
<tr>
<td style=3D"padding: 20px 10px 23px; font-size: 12px; font-family: arial, =
helvetica, sans-serif; color: #666666;"><!-- GIFT CARD POLICY --><span styl=
e=3D"font-weight: bold; text-decoration: underline;">Cancellation
Policy</span>: Cancel 24 Hours prior to 4pm day of arrival to avoid 1 Night=
charge plus tax. <br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">Payment Meth=
od</span>:
VISA <br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">Comments</sp=
an>:
<br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">NEW PASSPORT
RULES</span>: <a style=3D"color: #1143ff;" target=3D"_blank" href=3D"https:=
//www.wyndhamhotels.com/days-inn/about-us/international-travel-rules?WID=3D=
em:DI|20|US|052015&amp;&amp;reg1=3Dem|DI|20|0515|Cons|US|00&amp;stop_mobi=
=3Dyes">
Learn More</a> </td>
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<td style=3D"font-size: 10px; line-height: 10px; height: 10px;" align=3D"ce=
nter"> <img alt=3D"" class=3D"photo" style=3D"display: block;" src=3D"http:=
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<tbody>
<tr>
<td>
<table class=3D"wr_brandbar_wrapper" align=3D"center" border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"bbwrlogo" valign=3D"top" align=3D"center" style=3D"padding: 45=
px 0px 24px;"><a href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a628c516bdcdb10d9b493f6e860ac55f55500f2e0c46417f6f09f8be=
c31ef761f68b6e10b272dac15469b2ea326711d1144d78e88a08f42b1c" target=3D"_blan=
k" title=3D"Wyndham Rewards" style=3D"text-decoration: none; display: block=
;"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe85127171620d=
757d/m/13/logo_brandbar_WR.png" alt=3D"Wyndham Rewards" width=3D"107" style=
=3D"display: block; height: inherit; border-width: 0px; border-style: solid=
;">
</a></td>
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<tr>
<td class=3D"bbhotel" align=3D"center">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"merriweather headline" align=3D"center" style=3D"font-size: 8p=
x; line-height: 12px; color: #404041; font-family: arial, &quot;helvetica n=
eue&quot;, helvetica, &quot;merriweather sans&quot;, sans-serif; padding: 2=
3px 0px 15px; text-align: center; border-top: 1px solid #a7a9ac;">
HOTELS BY WYNDHAM </td>
</tr>
<tr>
<td class=3D"iconwrapper" align=3D"center" style=3D"padding: 8px 0px 26px;"=
>
<table class=3D"hide" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"top">
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"91" style=3D"width: 91px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a652283414d33e7bc75c0e1dea6abfb375c3b0a2140921da04fc1593=
783c00ab0f4c0183b8e58410047dc6b31b4b31c1ae02a22a6287e35418" target=3D"_blan=
k" title=3D"Wyndham Grand" style=3D"display: block;"><img src=3D"http://ima=
ge.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WDGRAN=
D.png" width=3D"71" style=3D"display: block; height: inherit; border-width:=
0px; border-style: solid;" alt=3D"Wyndham Grand">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6bfe8545ecdbce829930cc07ecc226ff7a846f61ca826b2426348b0=
b3a19edac67da5dc5ee569b4f8a44760eadcf6f158e86ce79086efeabf" target=3D"_blan=
k" title=3D"Dolce Hotels and=20

Resorts" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_DX.png" width=3D"43" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Dolce Hotels and Resorts">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a69db5197100cfcb47c35191eccabed858f596e2d000e90704c785a6=
dfc2335a02644ac966695393b0ca3a05ea7c69167b1e371b8b48e645b9" target=3D"_blan=
k" title=3D"Wyndham" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WD.png" widt=
h=3D"43" style=3D"display: block; height: inherit; border-width: 0px; borde=
r-style: solid;" alt=3D"Wyndham">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"98" style=3D"width: 98px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6f3fdb24847a8ff90cdf0e1fb59685d0002ffabaf37949d9d07e598=
f54b6c91693b3621f443aa79389f84d1f5d3fd3382abd13e5748292b02" target=3D"_blan=
k" title=3D"TRYP by Wyndham" style=3D"display: block;"><img src=3D"http://i=
mage.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WT.p=
ng" width=3D"24" style=3D"display: block; height: inherit; border-width: 0p=
x; border-style: solid;" alt=3D"TRYP by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8179676c2f6b208c1b06925ace09347e230ee67a7959e06e8bafe6=
ea5ed03c01d316aff87390753ab6c5b3e93567c5a368955ebdd4184aa1" target=3D"_blan=
k" title=3D"Esplendor=20

Boutique Hotels" style=3D"display: block;"><img src=3D"http://image.emails.=
wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_ES.png" width=3D=
"69" style=3D"display: block; height: inherit; border-width: 0px; border-st=
yle: solid;" alt=3D"Esplendor Boutique Hotels">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b229f45cd60d0fac04d1a3d8d5b63c3fb5808e5f8be436c4c17563e=
1bec00878cc1a88e80fa303960f83e5435000e2e708fe13cf195b2409f" target=3D"_blan=
k" title=3D"Dazzler Hotels" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_DZ.pn=
g" width=3D"48" style=3D"display: block; height: inherit; border-width: 0px=
; border-style: solid;" alt=3D"Dazzler Hotels">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b4a2868bf7b8b5a7c8c5e85027a306044fa3b0881c46ec18d6b7b07=
5161cc30b90fb1b6f5b10e2a77693d3b04550c389f834077f2a505624b" target=3D"_blan=
k" title=3D"Trademark Hotel=20

Collections" style=3D"display: block;"><img src=3D"http://image.emails.wynd=
hamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_TQ.png" width=3D"44"=
style=3D"display: block; height: inherit; border-width: 0px; border-style:=
solid;" alt=3D"Trademark Hotel Collections">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b339edc56602a4f71d897bdaaeb16b494a971aa1cb1d666804f2ad8=
31c37cafb8b10793fd6b46b68da045caed5b7f75a44c0a2a0343201c09" target=3D"_blan=
k" title=3D"Wingate by=20

Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WG.png" width=3D"38" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Wingate by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bd7c3826f8e994e45845e944b93f3cc4e094e5c359f011e11b8b1c3=
e0667db338d667cc068562d6710e27c4d9666911727d17aa16f9f2aeb9" target=3D"_blan=
k" title=3D"Wyndham Garden" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WDGAR=
DEN.png" width=3D"43" style=3D"display: block; height: inherit; border-widt=
h: 0px; border-style: solid;" alt=3D"Wyndham Garden">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b42356c78515946fe69e1785780edac2b54b619384804a4ab524d98=
328e64c857e1012c2c41af3a9dd96478f3b21e6c7fe0242954554889ca" target=3D"_blan=
k" title=3D"AmericInn" style=3D"display: block;"><img src=3D"http://image.e=
mails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/13/BB_Hotel_AA.png" wi=
dth=3D"45" style=3D"display: block; height: inherit; border-width: 0px; bor=
der-style: solid;" alt=3D"AmericInn">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bf5af704dd41db3cb89d965d0cf12900dec7b71d8b7829f380f9238=
8db81b9525fb5f5ff6d04b81a693bda4c56ca17384fffc16df36c887f9" target=3D"_blan=
k" title=3D"Ramada Worldwide" style=3D"display: block;"><img src=3D"http://=
image.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_RA.=
png" width=3D"43" style=3D"display: block; height: inherit; border-width: 0=
px; border-style: solid;" alt=3D"Ramada Worldwide">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b0264fe3aaed2c506c2560a916347e8618c12f770cf49e2a5318844=
4a004cce6127a6433658f3f68cf16734c27ddd0b44470d111f43aa9604" target=3D"_blan=
k" title=3D"Baymont Inn &amp;=20

Suites" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamho=
telgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_BU.png" width=3D"45" styl=
e=3D"display: block; height: inherit; border-width: 0px; border-style: soli=
d;" alt=3D"Baymont Inn &amp; Suites">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b63f119c1a8943f7b6203e70bd4426ab9ae355b1a0bc6711f38e9fe=
0c423ff1fa356ff7f5c79c0d3e8c2ebd52c2df7946aae22ff98d67fd4e" target=3D"_blan=
k" title=3D"Microtel by=20

Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_MT.png" width=3D"38" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Microtel by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8b0aab7a18141363f361dc76560488f48aa43b5ab8931004d876ee=
28fafd9dc9dd6a10ab8a3850bdf9997d2f40a9b820a0ba6f23762b6053" target=3D"_blan=
k" title=3D"Days Inn" style=3D"display: block;"><img src=3D"http://image.em=
ails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_DI.png" wid=
th=3D"35" style=3D"display: block; height: inherit; border-width: 0px; bord=
er-style: solid;" alt=3D"Days Inn">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c708fc476f7d9c255019f583826ffec8297b445eaacb9cb8ea6548c3=
4c911bfc3e6dd8cbb2295a8764253f37f6deb889dd48ddf92679913127" target=3D"_blan=
k" title=3D"Super 8" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_SE.png" widt=
h=3D"17" style=3D"display: block; height: inherit; border-width: 0px; borde=
r-style: solid;" alt=3D"Super 8">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c71e5757acbdbc0e8d800e41d9fea50836f53086c6a1fbf4a4e34c0d=
c248ad4c1e94c1ef7f955c119d8aa4f18a2b51c1f1b296632007480f43" target=3D"_blan=
k" title=3D"Howard Johnson" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_HJ.pn=
g" width=3D"52" style=3D"display: block; height: inherit; border-width: 0px=
; border-style: solid;" alt=3D"Howard Johnson">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c76e8b4d5d5988ad514f6f76fd9c22f5877be1ff5af982b66a14c65b=
cbc99af287670333b85e3ebe6d608053027cd04ea54c25c7b470b90a17" target=3D"_blan=
k" title=3D"Travelodge" style=3D"display: block;"><img src=3D"http://image.=
emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_TL.png" w=
idth=3D"45" style=3D"display: block; height: inherit; border-width: 0px; bo=
rder-style: solid;" alt=3D"Travelodge">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a></a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"90" style=3D"width: 90px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7f9b641349dd8a0d8365a24ceb27bbe9149408c4a1b362254b56ebc=
580c716f526b30053f7aeca8580d7ee035f0a538eeb4d94f6d22c80027" target=3D"_blan=
k" title=3D"Hawthorn Suites=20

by Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndh=
amhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_BH.png" width=3D"49" =
style=3D"display: block; height: inherit; border-width: 0px; border-style: =
solid;" alt=3D"Hawthorn Suites by Wyndham">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if !mso]><!-->
<table class=3D"desktop_hide" align=3D"center" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" style=3D"display: none; font-size: 0px; max-height: 0p=
x; line-height: 0;">
<tbody>
<tr>
<td>
<div class=3D"row row1"><a class=3D"bblogo wdgrand" href=3D"http://click.em=
ails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a652283414d33e7bc75c0e1dea6abfb375c3b0a2140921da04fc1593=
783c00ab0f4c0183b8e58410047dc6b31b4b31c1ae02a22a6287e35418" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/12/BB_Hotel_WDGRAND.png" alt=3D"Wyndham Grand" style=3D"display: non=
e; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo dx" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6bfe8545ecdbce829930cc07ecc226ff7a846f61ca826b2426348b0=
b3a19edac67da5dc5ee569b4f8a44760eadcf6f158e86ce79086efeabf" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_DX.png" alt=3D"Dolce Hotels and Resorts" style=3D"display: =
none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo es" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8179676c2f6b208c1b06925ace09347e230ee67a7959e06e8bafe6=
ea5ed03c01d316aff87390753ab6c5b3e93567c5a368955ebdd4184aa1" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_ES.png" alt=3D"Esplendor Boutique Hotels" style=3D"display:=
none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo dz" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b229f45cd60d0fac04d1a3d8d5b63c3fb5808e5f8be436c4c17563e=
1bec00878cc1a88e80fa303960f83e5435000e2e708fe13cf195b2409f" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_DZ.png" alt=3D"Dazzler Hotels" style=3D"display: none; font=
-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wd" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a69db5197100cfcb47c35191eccabed858f596e2d000e90704c785a6=
dfc2335a02644ac966695393b0ca3a05ea7c69167b1e371b8b48e645b9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WD.png" alt=3D"Wyndham" style=3D"display: none; font-size: =
0px; max-height: 0px;"></a>
</div>
<div class=3D"row row2"><a class=3D"bblogo wt" href=3D"http://click.emails.=
wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6f3fdb24847a8ff90cdf0e1fb59685d0002ffabaf37949d9d07e598=
f54b6c91693b3621f443aa79389f84d1f5d3fd3382abd13e5748292b02" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/12/BB_Hotel_WT.png" alt=3D"TRYP by Wyndham" style=3D"display: none; =
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo tq" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b4a2868bf7b8b5a7c8c5e85027a306044fa3b0881c46ec18d6b7b07=
5161cc30b90fb1b6f5b10e2a77693d3b04550c389f834077f2a505624b" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_TQ.png" alt=3D"Trademark Hotel Collections" style=3D"displa=
y: none; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wg" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b339edc56602a4f71d897bdaaeb16b494a971aa1cb1d666804f2ad8=
31c37cafb8b10793fd6b46b68da045caed5b7f75a44c0a2a0343201c09" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WG.png" alt=3D"Wingate by Wyndham" style=3D"display: none; =
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wdgarden" href=3D"http://click.emails.wyndhamhotelgroup.=
com/?

qs=3D577a337a0cd1df0bd7c3826f8e994e45845e944b93f3cc4e094e5c359f011e11b8b1c3=
e0667db338d667cc068562d6710e27c4d9666911727d17aa16f9f2aeb9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WDGARDEN.png" alt=3D"Wyndham Garden" style=3D"display: none=
; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo bh" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7f9b641349dd8a0d8365a24ceb27bbe9149408c4a1b362254b56ebc=
580c716f526b30053f7aeca8580d7ee035f0a538eeb4d94f6d22c80027" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/11/BB_Hotel_BH.png" alt=3D"Hawthorn Suites by Wyndham" style=3D"display=
: none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo aa" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b42356c78515946fe69e1785780edac2b54b619384804a4ab524d98=
328e64c857e1012c2c41af3a9dd96478f3b21e6c7fe0242954554889ca" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/13/BB_Hotel_AA.png" alt=3D"AmericInn" style=3D"display: none; font-size=
: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo ra" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bf5af704dd41db3cb89d965d0cf12900dec7b71d8b7829f380f9238=
8db81b9525fb5f5ff6d04b81a693bda4c56ca17384fffc16df36c887f9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_RA.png" alt=3D"Ramada Worldwide" style=3D"display: none; fo=
nt-size: 0px; max-height: 0px; line-height: 0;"></a>
</div>
<div class=3D"row row3"><a class=3D"bblogo bu" href=3D"http://click.emails.=
wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b0264fe3aaed2c506c2560a916347e8618c12f770cf49e2a5318844=
4a004cce6127a6433658f3f68cf16734c27ddd0b44470d111f43aa9604" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/11/BB_Hotel_BU.png" alt=3D"Baymont Inn &amp; Suites" style=3D"displa=
y: none; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo mt" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b63f119c1a8943f7b6203e70bd4426ab9ae355b1a0bc6711f38e9fe=
0c423ff1fa356ff7f5c79c0d3e8c2ebd52c2df7946aae22ff98d67fd4e" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_MT.png" alt=3D"Microtel by Wyndham" style=3D"display: none;=
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo di" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8b0aab7a18141363f361dc76560488f48aa43b5ab8931004d876ee=
28fafd9dc9dd6a10ab8a3850bdf9997d2f40a9b820a0ba6f23762b6053" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/11/BB_Hotel_DI.png" alt=3D"Days Inn" style=3D"display: none; font-size:=
0px; max-height: 0px;"></a>
<a class=3D"bblogo se" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c708fc476f7d9c255019f583826ffec8297b445eaacb9cb8ea6548c3=
4c911bfc3e6dd8cbb2295a8764253f37f6deb889dd48ddf92679913127" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_SE.png" alt=3D"Super 8" style=3D"display: none; font-size: =
0px; max-height: 0px;"></a>
<a class=3D"bblogo hj" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c71e5757acbdbc0e8d800e41d9fea50836f53086c6a1fbf4a4e34c0d=
c248ad4c1e94c1ef7f955c119d8aa4f18a2b51c1f1b296632007480f43" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_HJ.png" alt=3D"Howard Johnson" style=3D"display: none; font=
-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo tl" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c76e8b4d5d5988ad514f6f76fd9c22f5877be1ff5af982b66a14c65b=
cbc99af287670333b85e3ebe6d608053027cd04ea54c25c7b470b90a17" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_TL.png" alt=3D"Travelodge" style=3D"display: none; font-siz=
e: 0px; max-height: 0px; line-height: 0;"></a>

</div>
</td>
</tr>
</tbody>
</table>
<!--<![endif]--></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class=3D"bbdestinations" align=3D"center" style=3D"border-top: 1px soli=
d #a7a9ac; padding: 23px 0px 32px;">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"merriweather headline" align=3D"center" style=3D"font-size: 8p=
x; line-height: 12px; color: #404041; font-family: arial, &quot;helvetica n=
eue&quot;, helvetica, &quot;merriweather sans&quot;, sans-serif; padding: 0=
px 0px 15px; text-align: center;">
DESTINATIONS </td>
</tr>
<tr>
<td align=3D"center">
<table class=3D"iconwrapper" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle"><a class=3D"bblogo cw" href=3D"http://=
click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c715410a7b94af40842fe09149af47974bffb0c1ee7b5050d211b1b5=
61f139c6fed2a111f99dfc1f798e0d922b10efb556324f3ccfc4280ea6" target=3D"_blan=
k" title=3D"Club Wyndham" style=3D"display: block;"><img src=3D"http://imag=
e.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_CW.png" =
width=3D"55" style=3D"display: block; height: inherit; border-width: 0px; b=
order-style: solid;" alt=3D"Club Wyndham">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo svc" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7a0c2067ca8ca3e96cb30939d3737c912b07ed1ec44c2ee87e1dadd=
2ad3884661ca0b9a80a38ca45062085f92b91f15af41ebb8dc17566993" target=3D"_blan=
k" title=3D"Shell Vacations=20

Club" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamhote=
lgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_SVC.png" width=3D"40" style=
=3D"display: block; height: inherit; border-width: 0px; border-style: solid=
;" alt=3D"Shell Vacations Club">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo mvc" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c726d592a7523fcff465afc3b1fb76365e7001aedd8df9f62299bd10=
23b5e19c271596063832726f6b81fb2b118febc7e27b68e0e055fde948" target=3D"_blan=
k" title=3D"Margaritaville=20

Vacation Club" style=3D"display: block;"><img src=3D"http://image.emails.wy=
ndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_MVC.png" width=3D"4=
7" style=3D"display: block; height: inherit; border-width: 0px; border-styl=
e: solid;" alt=3D"Margaritaville Vacation Club">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo cot" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c733dac7efd0acce304bf9157cdea013aea4d6d7783fa447fb01e887=
b608029cfc7249e721787bfda14a0e34c4b997f83af699cbc7c4ffe1c5" target=3D"_blan=
k" title=3D"Cottages.com" style=3D"display: block;"><img src=3D"http://imag=
e.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_COT.png"=
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qs=3D071f228b77eb86c7663ddb5ec331e6570c99ea3bea57e6c797b6954aadf69320abad2c=
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Rentals" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_WVR.png" width=3D"49" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Wyndham Vacation Rentals">
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8c5d877a7937361365704fce612412f805d99fdb18a210e204fea80b86" target=3D"_blan=
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blogo nobu row2" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3Df17ae47634e9f5573f8476b3124a22e9ce90d3eee03794046d98a4729b9a6aee7450ea=
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qs=3D64d6c23a2cbcad4c5836812748f4f96e9f4a3d07b72962a769f4ba7cee0fdcf5c61e79=
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<td style=3D"padding-top: 20px; color: #666666; font-family: arial, helveti=
ca, sans-serif; font-size: 9px;">Total
Room Rate reflects all rooms and all nights on this confirmation
page. <br>
<br>
Other charges may apply for local amenities like safe warranties and
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property for further details. <br>
<br>
Comments: There may be limits on the number of guests who may occupy
the room type you selected which could impact the number of rooms
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20

WORST HOTEL EVER!!!
I am very disappointed with the service provided by your front desk this morning. Today 17th June, we booked 3 rooms and my 4 years son mistakenly closed the door for room 204 while we were in different room. I called the room service from other room to open the door. They asked me to go to front desk. I was waiting and asked front desk lady I believe her name was Ms. Carley; while I tried to talk to her she didn't even answer. After several minutes, she was very rude and said will call cops on us. She also mentioned she is not going to help us to open the door." She also suggested to go and talk to my manager, I don’t care".

By this time another lady asked me from your front desk and she was very customer friendly and finally she helped and we were able to go inside our room but it was after 30/40 minutes.I have contacted hotel manager Ms Nicki right way but she said she will call me back and I never heard from her. Awful!!

20

I recently stayed at the Microtel Inn Riverwatch in Augusta Georgia June 17_19. I had a reservation for a room with a hot tub for a total of $161.80. The front desk clerks refused to honor the rate, and tried to give me a queen suite instead. In all fairness it may have been a system glitch, but it was clear to them what my reservation was, because I showed them on my phone. To say they were unprofessional would be putting it kindly. I ended up calling customer care myself, and they spoke with them as well. Customer Care advised they must honor the rate, or potentially face a $1000 fine. The

20

My child got locked in the bathroom,he is ten,they didn't want to damage door,so they said they would call maintenance,25 minutes later cops where called,cops was gonna bust down door to get him out,hotel did nothing,no upgrade no free night nothing,they was very rude to me and my family!!! The threatened to charge me for the damages to the door!!!! My son was locked in!!!! OMG! Manager just wanted up to walk out with nothing!!! I will never stay at any of these locations again!! And checking out,they booked the same room right after us without fixing the door!!! Wow people are sick!

20

I had a package mailed to Microtel in Chattooga, TN that I never received. Upon calling the local post office I was informed the package was delivered to the front desk. Front desk to this day denies receiving the package even though it was scanned to the hotels location. This is the last step before I involve law enforcement. My package says it was delivered and your company denies receiving it. The post office has instructed me to get the postal inspector involved.

20

I booked a room at the Burlington days inn colchester VT for 7/1 through 4 at total$224.24.It had 2 double beds. I went back to check the price of 1 king or queen bed room and when I went back to my original it had gone up to 246.04 !
Why ??? Res # 139.833.814 made first on 6/13. My husband is having a heart procedure at the Burlington Univercity Hospital he is 92 and a WW2 vet I am 86 and we live on social security so this means a lot to us. Besides being married
for 66 years we are used to sharing a bed. Please try and correct this before our 7/1 arrival.
Janet Pacciano 518 359 2728

20

My wife and I stayed at the Wingate by Wyndham in Charleston, S.C. 9280 University Blvd. I'm a disabled Veteran with a service dog, we checked in the hotel on 6/15/18 and checked out on 6/18/18 my dog stayed in the room and in the lobby with me. The children there played with the dog no complaints from parents or the children. When we checked out paid our bill, the next day the hotel took an additional $250.00 stating that the dog had "Fleas" Not true, I took my dog back to my veterinarian and had him checked out, the vet check his medical records all the way back to 2008 "No" fleas were ever noted, and there were no fleas now. How many of you have gone to that hotel with a pet, and after you left you were hit with a bogus charge for your pet. The hotel in my opinion is ripping off disabled vets.

20

My room was switched 3 times I never got the suite I was promised. Was forced to pay for an extra room my car was damaged by someone trying to break in. I had a late check out. They knocked on my door every half hour. I e never been in a noisier hotel

20

WE STAYED AT THE KLAMATH FALLS OREGON MICROTEL / WYNDHAM ON JUNE 16, 2018. THE ROOMS WERE FILTHY AND THE ELEVATOR. WE ASKED FOR A RECEIPT, THE LADY AT THE FRONT DESK REFUSED TO GIVE US ONE. WE PAID $185.00 ROOM - TOTALLY NOT ACCEPTABLE. WE TOLD THE FRONT DESK PERSON ABOUT THE PROBLEMS, SHE ACTED LIKE SHE COULD CARE LESS. THE ELEVATOR WAS FILTHY, SOMEONE SNEEZED ALL OVER THE DOOR AND THERE WAS FILTH ALL OVER THE FLOOR. NO HAND RAILS IN THE BATHROOM TO GET IN AND OUT OF THE BATH TUB. VERY BAD PLACE TO STAY.

WE REQUEST A REFUND.

20

we in in tomah wis,the bedspead was stained and dirty, we stayed in a pet friendly room we have a small pug, the floor was stained, even big black spots on the floor, had to cover it up with newspaper. it smelled like pee.it was so bad it made me sick to my stomach told the front desk they told me that was there pet friendly room. the screens were tore out of a lot of the windows, weeds all over not keep up.dirty outside dirty inside.I HOPE THIS HELPS and you can do something about this, we wont stop again I cant give this place 0 stars but that what it gets
sorry I didn't take picks we stayed in room 113

20

I reserved a room at the ramada on international drive. It was suppose to be for june 10-11th but somehow when I checked that Friday evening I seen my reservation was booked for june 8-9th apparently my phone must have changed the dates without me noticing. So I called ramada who transferred me to reservation who told me my booking was cancelled when I never cancelled it. They told me I had to call the general manager carrie, who I called two days in a row, left my name and number with the service desk and emailed only to not get a response back at all. I really didnt want a refund I just wanted to book the day I truly wanted so that I could come down and enjoy my birthday. Now that my birthday has past, I would like to know if you all would be able to refund me or allow me to book another day either or. This is very upsetting so I hope i get a response and not completely ignored as I did before. Thank you for your time. - Danielle

20

I am currently a guest at the Days Inn in Towson Maryland. This is not a bad motel with the exception of the staff and the cleanliness. Upon checking in the woman behind the desk was rude and did not want to give us a room because we had a small dog. she argued with me and told me that I should have called first, even though my reservation was made online and it clearly stated that they were pet friendly. That in itself was enough to make a bad impression. we got into the room and one of the beds had no blanket. my daughter went back to the same lady and asked for a blanket and got another hard time about it. Then I get into the shower and the shower curtain was blood stained...absolutely disgusting!! the only friendly, professional employee was the housekeeper. the next day she immediately changed the shower curtain. i did call to talk to the general manager Kim and was told she wasn't there. I left a voicemail yesterday and have not heard a word back. looking into the customer reviews, she does not respond and takes up for the staff even when they are wrong. And then to top it all off, this morning, went to breakfast, and there was a nice big cockroach in the container that the coffee creamers are kept. it was dead in the bottom of the container... I did take pictures and will keep them.
Bottom line, you really need to get a whole new staff, including a new manager. I am surprised that more hasn't been done into providing a positive experience for your guests. In the lobby of the motel there are signs everywhere stating that Wyndham will do everything to provide an excellent experience, but that remains to be seen.

20

Made a reservation at Knights Inn in St. Clairsville, Ohio. Smoking queen. Was there early but not in time to cancel room. Clerk set us in room and had us sign paper that only one at a time could smoke in room as too much smoke in room would set off fire alarm and would be a 150 charge to them if fire department was sent out. Then when we went to room and inside it was not smell of smoke in room but cleaners in room and hallway that my wife could not handle. Turned in key and did not stay there the night. Clerk said manager would be in later to take room charge off our credit card. We made several calls to hotel to talk to manager before I got to speak to him. He refused to refund the whole room amount and took off 40.00 off. I became every demanding of him over the phone. Still feel we were not treated right. And hotel is not even a one star in condition.

20

I have made several, several complaints about my stay at the Ramada inn in Warner Robins, GA. I was not able to get any towels from the front desk. Ever. Because they didn't have any. I gave them my blankets to wash and never got them back. I had to get blankets on my own. There was black mold in my shower and when I checked in, I paid with cash. I gave a $30 cash deposit. My dad paid for my last night at the hotel with his credit card and the front desk refunded my cash deposit to his credit card. I have called customer service over and over and filed complaint after complaint and nothing has been done. The manager Russ, talked to me like I was stupid. He was very disrespectful and condescending. He told me that I would not be able to stay at his hotel another night and that I had to check out. This is ridiculous! My children and I were staying at the property becasue my husband passed and I lost everything. We are homeless and I am waiting on my social security check to be deposited into my account. I will never stay at this location again and I have posted my experience everywhere. I want all of my Wyndham rewards points as well as the same amount of nights that I stayed at the Ramada, at another property. I was at the Ramada from May 29-June 4. I want a week's worth of stays either as Wyndham rewards points or as a week at another property. This is jsut nad in you Wyndham.

20

After taking a shower I had 4 “ of standing water in my tub. I informed the front desk and ask them if they could be fixed before I came home from work. I worked a 12 hour shift went to the front desk before going to my room and asked if the drain is fixed, they told me yes ,I walked into my room to find the same four inches of standing water still in the tub and my room wasn’t even cleaned! When I approach the front desk and asked for a new room they gave me the room next-door which I was told the day before was not Available due to an Awful odor in the room, I took the room key and went to room 146 only to find an ungodly smell! The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day and I found it acceptable note I have not yet taken a shower! The fact that The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day I found it acceptable note I have not yet taken a shower! The company I work for gets me these rooms so I am forced to stay here but I will be having a talk with my boss because I will no late longer tolerate staying in a subpar hotel like this, they truly do not care about their customers!
Mike Berk very Disappointed customer

20

I dealt with your reservation center. Talked to the most incompetent and rude person I have ever dealt with over the phone for a cooperation. Please contact if you desire more information.

20

Ok. I have to complain but I have a major issue that needs to be addressed before I seek counsel to address it. My dog was shocked by a light or something that's in the ground in the back of the building. I was walking her and she let out this scream that was terrible! She is my service dog and she means a lot to my family. Contact me asap! Thanks.

20

Because I still have no AC at my house, a friend of mine was kind enough to pay for a hotel room for us after we were done driving for Uber early Saturday morning May 26, 2018. I have had poor experiences with this Baymont before, but it is the only hotel in Warner Robins, GA not completely full. When we checked in at 4:30-5:00, we were reassured but the gentleman at the desk that we would not be checking gonna out until Sunday. This is the only reason that we paid for the room. I was informed at 9:40 this morning that we are supposed to check out at 11:00 am today. So we paid $75 for 6 hours? Come on Wyndham, you have got to do better.

20

My son and I checked into the Ramada inn Warner robins, Ga after leaving the Baymont and a horrible experience on Sunday May 20, 2018. The room was not very clean. There were bugs on the curtains. Stains on the chair. It was horrible. The towels smelled like fry grease and there were no clean towels at the desk. I did not get my reward points. I want my points plus a refund. I have been offered a 50% off stay due to a bad experience at the Baymont the night before, but I didn't get my points then either. I want my points for that stay on may 19, 2018 as well as a refund.

20

In November of 2017 I booked five rooms for a stay at the Tryp Hotel during the Thanksgiving weekend for my staff. The very next day I needed to cancel all rooms as some members of my company could not be counted on to go so the trip was put off. In cancelling, I spoke with the desk clerk at the hotel and let them know we would not need the rooms and was told all was taken care of. I did not check any further to verify a credit to my card until March. Having noticed no credit was given at all, I called the hotel and they state I was a no-show and was not due a credit. There wasn't much more the clerk said and I thereafter contacted Wyndham Hotels via email. There was responses from three different representatives, each offering their apologies and that they would look into the situation. Finally, after several weeks of back and forth, I received news that I would be credited half of the total room charges which was better than nothing as this has drawn out so long. Well, that was many weeks ago and still no credit. When I emailed one of the reps to ask when I may receive the funds, I was told to work that out with the hotel which of course would have gotten me nowhere. I've since then emailed the reps with my complaint and received no response so I now write my complaint once again in hopes that this hotel chain will step up and do what they said they would and return my funds. My name is Edward Thomas and the reference number given to me by Wyndham is: 4001512

20

They double charged me on a room and refused to refund the extra charge. Case #4004732.

20

We booked on line the Days Inn just north of Carlisle Pennsylvania for Tuesday April 24. We arrived in the rain and found the front entrance locked (construction) and needed to drive to the side door, but there were no parking spaces so walked a distance in the rain to get inside to register. Our room was at the very far end of the hotel so walked a long hallway to a room that was not made up!! So we walked back again with all our luggage and were told to wait (in a filthy lobby under construction) while they made up the room. We asked for our money back so we could leave, but were then escorted to another room close to the lobby. At that point, all I really wanted was to have a long hot bath after our 11 hour drive, but the tub's plug did not work. As I looked around it was clear the bathroom had obviously been used, as the faucets and mirror were filthy and the floor un-swept. We decided then to get dinner and upon our return the room key did not work! So, back to the front desk to get a working key! We then changed to go to bed, noticing how very dusty everything was...(we could actually write on the dusty furniture.) When I got up the next morning I notice several LARGE RED WELTS on my left leg where I obviously had been bitten during the night!!! AAACH!!!!! THAT WAS THE FINAL STRAW. ALL I WANTED WAS TO GET OUT OF THERE AS FAST AS POSSIBLE.
Once home, I did take pictures of my leg with the huge, distressing welts, which I would be happy to email or send to you.( which are on my i-phone which will show the date).
I find it unbelievable that we could be charged over $100 for this incredibly dirty, bug infested room, where management made things worse by their complete lack of efficiency or attention to the needs of their customers.
I am asking for a full refund and look forward to hearing from you either by phone (613-544-6068), email or letter (105 Country Club Drive, Kingston , Ontario K7M 7B8)
Our Wyndham membership number is :135313024H,
From two very disgruntled customers,
Cathy & David McCart

20

I’m writing to express my sincere dissatisfaction and concern with the level of service I’ve received from the manager on duty - “William” - just now during the beginning minutes of my stay at the Wyndham Garden Pittsburgh Airport just outside Pittsburgh, PA on 4/28/2018.

I reserved and prepaid via Hotels Tonight. I booked late because I am visiting the area for my grandfather’s funeral which occurred earlier on April 28th. My family home became overfilled with family unexpectedly, so I volunteered to check-in to a nearby hotel last minute. I checked in very late (10:45 pm) to the hotel. The front desk was unattended; I waited, looked around, nobody came. I was extremely tired and hungry from traveling to the area, grieving, and caring for my family, so I was quite bothered that the front desk was unattended. However, I noticed that just couple feet from the front counter was a folded piece of paper with registration information and my name in plane view with two room keys paper clipped to it. I assumed this meant that the front desk attendant was intentionally not going to be returning and had left my key out for me to retrieve. This has happened to me two other times when I have stayed at smaller hotels and checked in very late.

Upon dropping my bags off, I immediately left to return to the front desk, but I encountered a young African American male staff person who was coming to my room to check on me. He said that the owner had seen me on camera grabbing something from behind the counter and they wanted to confirm what I was doing. This gentlemen expressed that there had been some issues with the property, so they just wanted to make sure what I grabbed. It was at this moment that I told this young man that I apologized if I had broken protocol, but I was very tired and in town for a funeral, that I had been waiting and saw the room keys with my name, and that I took the room keys assuming it was ok since they were set out in plane view. He was very kind and respectful.

I then left the property to get something to eat. I returned within 30 minutes. The young man was standing at the front desk and said, “the manager is looking for you! He’s on your floor now!” - as if I was about to be yelled at. I went up to my floor and the manager, William, was knocking on my door (at this point it’s about 11:30 pm). I called out to him and he said very aggravated my “is this your room? You took my cord.” I was completely confused and couldn’t even understand him. He was quite rude in tone, demeanor, and content of his words. I said I was confused and that i did not have his cord. He then repeated himself and said “we have you in camera stealing my cell phone cord!” I said that he was wrong and rude and that I was shocked at his customer service. Rather than talking through the confusion, he just started walking away from me threatening me that he was going to get proof of my theft.

I then went into my room, picked up the two room keys and registration paper and immediately returned to the front desk. I ran into the manager near the front desk with another customer. He said he couldn’t address our issue because he was tending to that other customer. I waited at the front desk with the young African American male staff member. I told him what happened and how flabbergasted and offended I was by the entire demeanor, approach and accusations made by the manager. When William returned, he just continued to fight (literally verbally fight) with me about his missing phone cord. I asked him to show me the film that has me taking the phone cord and he refuses to show it to me. I asked to speak with the owner who apparently has video of this. He refused to give me the phone number and instead gave me the front desk phone number. He closed the conversation by saying “you know what, you can just keep the cord” and proceeded to stare me down! I asked him directly to apologize to me for his rude behavior. He refused.

I realize fully that in the grand scheme of complaints and issues that you must deal with at Wyndham, this might not be very large. However, for me, on the day I buried my last living grandparent and was unable to stay with my family in my family home - this was a very hard and upsetting experience. I’ve never had a hospitality professional treat me this way. I wanted to raise it to your attention in the hopes this entire situation does not happen again.

Thank you for your support. I appreciate your response and time to resolve this matter.

20

I AM WILLING TO SUBMIT ALL CONTACT WITH STEPHANIE JUSTIN, ROSS STEINMANN AND MICHAEL NUNES SINCE 2/19/2018. ALL 4 OF US WANT TO RESCIND BUT WERE ADVISED WE WERE OUT OF THE LAS VEGAS 5 DAY RESCISSION PERIOD. PER YOUR REAL ESTATE LESSEE AGREEMENT WE WERE TO BE FULLY INFORMED AND MAY I ADD ACCURATELY. WE WERE ADVISED WE HAD 30 DAYS FOR RESCISSION AND 45 DAYS TO RECEIVE BONUS POINTS OF 174,000 PLUS OTHER BONUSES. UNBEKNOWST TO US WE WERE DUPPED AND PROVIDED FALSE/MISLEADING INFORMATION. YOUR TEAM OF EMPLOYEES ESPECIALLY MICHAEL NUNES HAS DROPPED THE BALL ON THE CASE.HE DID NO FOLLOW THROUGH NOR IS HE RESPONDING TO ANY EMAILS. I SENT AN EMAIL TO WYNDHAMMEDIA -AS THEY HAVE NOT RESPONDED EITHER. WE HAVE GONE TO RI ATTY GENERAL, BBB AND NEXT IS LAS VEGAS ATTY GENERAL ALONG WITH SOCIAL MEDIA.False or misleading representations and deceptive marketing practices under the Competition Act
The Competition Act contains provisions addressing false or misleading representations and deceptive marketing practices in promoting the supply or use of a product or any business interest. All representations, in any form whatever, that are false or misleading in a material respect are subject to the Act. If a representation could influence a consumer to buy or use the product or service advertised, it is material. To determine whether a representation is false or misleading, the courts consider the "general impression" it conveys, as well as its literal meaning.
The Act provides two adjudicative regimes to address false or misleading representations and deceptive marketing practices.
Under the criminal regime, the general provision prohibits all materially false or misleading representations made knowingly or recklessly. Other provisions specifically forbid deceptive telemarketing, deceptive notices of winning a prize, double ticketing, and schemes of pyramid selling. The multi level marketing provisions prohibit certain types of representations relating to compensation.

20

We stayed at Motel 8 in Davenport, Ia from 3/8/18 - 3/11/18. We had reserved 2 rooms, 1 had no heat, our card keys had to be reactivated at least 2 times each. The manager said we would be reimbursed for the inconvenience. They reimbursed my account & then took the money back out of my account. I have called the manager numerous times to no avail. She emailed me 1 time. I responded & called numerous times & she has not tried to contact me since. Its disheartening when a manager cares so little about customers. We also expected it to be brand new or at the least completely renovated. It was not!!!
When we return to the area we will not return to this particular hotel.
I had previously spoke to customer care & this person assured me the manger would get back with me & make any necessary changes. She gave me Ref#3993638, as of yet there's not a person with this company that cares about our accommodations or lack thereof.
I will be awaiting a response!

20

I just received a call from one of your wyndam rewards customer service people. First off I told him that i have been receiving numerous calls from las vegas area stating they are wyndham rewards and that I wasn't interested at this time. He flew off the handle and told me that they only call members once a year and that they haven't called me. I tried explaining to him about the other calls and he stated and I quote, I don't fucking care who those callers were, they were not from wyndham rewards and i don't care about who was calling you. I then said to him that he was very rude.. He then told me to FUCK OFF and he would remove me from being a rewards member as i obviously wasn't interested in what the promotion he was trying to tell me about. I am appalled that you allow such people to call rewards members and act they way this asshole did. I am going to file a complaint with the BBB and anywhere else that my attorney says i should. this is an outrage. I will no longer stay in your establishments and will be going online to let everyone i can know how i was treated. by the way the number came from las vegas and it was 7028230538.

20

Booked through Casablanca Express for a 2 night stay at the Microtel Inn & Suites by Wyndham Long Island City. Wyndham sold them/us accommodations for a hotel that doesn't exists! It's not even built! We drove without exaggeration more than 5 hours circling the block and surrounding areas. At closed to 11:45 PM we stopped to look for an alternate place to stay or park the rental car and sleep and we were stopped my NYPD who told us we were sitting in front of a extremely dangerous housing projects area. They escorted us out to a safe area and gave us directions towards Manhatten. We had already book with Wynham 45th so we drove there and they were able to give us a room for 1 night at 1"30 AM. YOU idiots could have gotten us killed! Don't believe me, just ask any New York cop! Thank god we didn't get hurt.

20

I called the motel where I had stayed with my complaint twice and was told that I would receive a call from the manager, which I never did. Next I called the complaint number and was told that they would contact the same motel and they would call me. Again, no call. I received an e-mail from the manager. This did not resolve my complaint, which was being charged $28. for a remote that they accused me of stealing. Then when I complained on their social media site I received a canned thank you saying that it would help them to serve their customers better, as if that brings any resolution to my problem.
I had been a repeat customer at the Sault Ste. Marie Microtel almost since the first day it had opened and was shocked at this treatment. As a owner/manager of several of my own businesses I found it very foolish on this managers part to make the decision he did. Here is the letter I sent:
Mr. Marini

I will start by saying that you needn't thank me for my understanding, as I absolutely do not understand why a manager would make the call you made of losing a loyal and repeat customer over a bloody $5. remote. Yes, I don't believe for one minute that the remote that was stolen cost any $28. But this is beside the point.

I will give you a little back ground about myself. I am a 62 year old retired owner/manager of many businesses. My husband and I bought our first grocery store back in the 1990. We then went on to purchase a restaurant, and later a Shell gas station. When we sold our businesses we decided we wanted to explore the North, so we became managers for other companies in the Yukon and the NWT. I tell you this so you can understand that I, sir, am not a novice when it comes to understanding all about managing businesses. I can tell you that in managing these businesses I treasured my customers and had to, on more than one occasion, make exception and even lose money to keep their loyalty and return business. I realize that you don't have a penny of your own money in Microtel, that Wyndham's is a huge conglomerate, but I too was a manager in a company that had nearly sixty like businesses and I still made decisions based on my prior 30 years of experience in serving the public. Please note I said serving, Mr. Marini.

I can't begin to tell you how offended I am to be falsely accused of stealing a bloody TV remote. Really? I'm 62 years old, I own four TVs which all have their own remotes, plus a drawer full of remotes I've kept from old TVs and you think I'm going to sneak some cheap remote, from heaven know what model of TV, home with me. I don't have a clue as to what happened to your remote, but I suggest that you might start looking at the statistics for employee theft. In my over 35 years of business management I haven't owned/managed a single business where at least one of the employees didn't steal from the company.

At first I was really saddened by this whole debacle, considering that Microtel has been our favorite place to stay from the time it first opened there in the Soo. We have even recommended it to our family and friends who are often traveling through the city. In the beginning I was willing to forgive and forget if my money had been refunded to me and the acknowledgement that I was falsely accused, without a stitch of evidence other than a housekeepers word. Now, however, I feel that it's my duty to let all of my friends, my family and all of the people on social media to beware of the Sault Ste. Marie Microtel and any other Wyndham Motel as they too may find themselves falsely charged of stealing.

It's been a real pleasure staying at Microtel all these years that you have been open in the Soo, thank yourself Mr. Marini, for never having to expect my patronage ever again.

Most sincerely,

Kimberly Lowes

BTW-You might consider having your remotes checked in and out at the customer service desk since they are so priceless to you.

20

I live 15 miles from this hotel. Being 35 weeks pregnant, I wanted to utilize the indoor heated pool. The pool was not warm, the pool room was cold and the a/c was on. Along with other families, I complained to the manager. She said she couldn't do anything about it because corporate was in control. Then, a large group came in with food, drinks, and alcohol. The desk clerk asked the people to pour the alcohol into styrofoam cups and throw away the glass bottles. I told the clerk that the signs say, "no food, no drinks, no alcohol". She said, "well, there's just not supposed to be glass bottles". I am extremely disappointed and expected to get the 100% satisfaction guaranteed but apparently I have to contact corporate for that also.

40

I live 15 miles from this hotel. Being 35 weeks pregnant, I wanted to utilize the indoor heated pool. The pool was not warm, the pool room was cold and the a/c was on. Along with other families, I complained to the manager. She said she couldn't do anything about it because corporate was in control. Then, a large group came in with food, drinks, and alcohol. The desk clerk asked the people to pour the alcohol into styrofoam cups and throw away the glass bottles. I told the clerk that the signs say, "no food, no drinks, no alcohol". She said, "well, there's just not supposed to be glass bottles". I am extremely disappointed and expected to get the 100% satisfaction guaranteed but apparently I have to contact corporate for that also.

20

I stayed at the travel lodge in Raton NM on April 1, 2018 in room 136. I tried to reach front desk via phone several times to report a lot of loud noise from room above. I walked down to front to let them know about loud noises disturbing our sleep. It never stopped and continued to be loud from 9pm till 4am.

Best regards

20

Hi cant seem to log in to my account 166223013d I am in UK, password or user id will not reset called Ramada north they could not help.
I want to use my points to book a stay at Ramada north pls advise

20

My stay at the Knights Inn of Aurora, Colorado from 03/11-03/18/2018 was very disappointing. On 03/15, I returned after work in the evening to find that my 9mm automatic CZ pistol and belt holster were missing. They were hidden in a drawer underneath my clothes. The only people with access to the room were the maid, the manager, and the person who moved a refrigerator and microwave into the room that day. I reported the theft immediately to the manager and police. The management has been totally uncooperative, insisting the employee would never do that. They have offered no help whatsoever, even stating that they couldn’t be blamed. I would at least expect them to question the employees and check the surveillance tapes. Their actions violate your business practices.
My employer did not extend our stay at the hotel, moving our entire crew to a different hotel.

20

The Wyndham email/online system is confusing, and it cost me $125. They also should NOT charge if you book a room and don't check in! I had a problem because since I didn't receive a confirmation email from Wyndham (when I booked a reservation online), but HAD received other emails from Wyndham's marketing/Wyndham Rewards, I forgot I had made the reservation and made a second one for the same weekend a week or so later. Anyway, normally if you don't show up they would not charge you anything. But Wyndham charged me twice in the same weekend, even though it's all physically impossible and all for me to stay in 2 different rooms at the same weekend. When I called the lady was very unhelpful and, while they already gave me a refund for part of the money charged for one of the reservations, REFUSED to refund a $125 that was charged for one of the nights. So I got back some money, but not the entire amount? On the phone it was just a bunch of confusing, bullshit excuses. I will never stay there again. I went there to see a friend in Indianapolis and go to an anime convention. But I will ask the convention people not to use this hotel in the future. I will tell this story through all possible social media channels. I don't want anyone else to go to a Wyndham hotel because I don't want anyone else to get scammed. I'm broke. I saved up a specific amount of money in advance for the convention. Now I have to eat ramen for the rest of the month because they refused to give me a refund. A normal hotel would be kissing my ass and not only giving me a refund, but offering me a perk like a discount on a future stay or a free night or SOMETHING. No. No courtesy or decency or respect. I didn't feel like I was being treated fairly. I feel like both times I talked to them on the phone, 1) their calling system is so messed up, you push the button for the accounting dept. and it just takes you back to the menu again, so you have to push '0', talk to an operator, and ASK for the accounting dept., which is bullshit, 2) when I DID get through to someone I felt like she was condescending and just wanted RID of me, and didn't act like she was seriously concerned about helping me or fixing my problem. The hotel was old and rinky-dink anyway. The elevator in the back of it broke in the middle of the convention. Not impressed. Probably won't be going back and like I said, I'll urge anime fans to have the convention somewhere else. There's a LOT of hotels in the area, who needs them?

20

Hello,

On Saturday March 10th, my brother and I stayed at the Knights Inn in Orlando, FL. We do not usually complain, however, our stay was far from comfortable.

We were in Florida just for the night until we flew back to Minnesota the next morning. After we got to our room, we noticed a unpleasant odor in the room, trash on the floor left behind from the previous guest, and the shower faucet had a constant leak. None of this bothered us to much, and we let it go.

Several hours went by, and we woke up from a nap, and went to use the microwave. This is when we found several cockroaches on top of the fridge/underneath the microwave. We do have photo evidence which I will attach below. Immediately after finding the bugs, we went to the office and explained what happened and asked to be switched to a different room, the employee explained that they had no more vacant rooms. Then we asked for a refund so we could try to go stay somewhere else, or go and sleep in the airport - after this, the employee called the assistant manager to see about a refund and told us she would come and knock on our room door when she received any further information.

Several minutes later, the employee came to our room while on the phone with her manager and said that we can't get a refund because we already stayed in the room for several hours. At this point, we were noticeably frustrated because anybody should be able to understand that we would have tried to leave earlier had we known there were cockroaches in the room - in addition, we explained the bugs must surely be a health concern.

The employee later let us speak to the manager on the phone, who in return ended up telling us via phone call to, "SHUT THE HELL UP," after expressing that cockroaches are a health concern. After being sworn at, we called Wyndham's corporate office to explain the situation. They were very friendly and helped us file a complaint - we were told that the property manager was legally binded to contact us within seven days.

We uncomfortably slept in the bug infested room since there were no other hotels available in the area, and a refund nor a room switch was offered. In the morning we flew back to MN, and then waited several days until the hotel contacted us regarding our complaint.

We eventually received a call from the "operating manager" of the property who basically said they will not be giving us any sort of refund, and denied the possibility that her employees swore at us - she justified her reasoning by saying, "we don't hire employees that would say that." - doesn't really seem like a professional mindset to me, considering she wasn't there - at this point, the situation in completely laughable.

We talked on the phone for several minutes until she said if you email me a picture of the cockroaches, you will get a 100% refund. So I emailed her a picture of the cockroaches + pictures of trash left behind. Two things happened when she responded:

1) Instead of following through with her previous statement of a 100% refund if I send her pictures of the bugs, she changed it a 25% sales allowance.

2) I realized I was not even in contact with the property manager or the operations manager, I was in the contact with the assistant manager who told us to, "shut the hell up." Are you kidding me???

We went back and forth for awhile via email, and eventually the assistant manager cc'd the operations manager into the final emails. Doesn't really seem fair. The name of the operations manager who was eventually cc'd in is, Shawna Hubert Miller. It would be great if she made some sort of communication, as well.

Anyways, in a competitive market, customer reviews mean everything. If cockroaches, being sworn at, and lies do not constitute a refund, I'm not sure what does. I have stayed at other Wyndham hotels in the past and never had any problems. We paid $171 on a card and would like a full refund.

We look forward to hearing back from your corporation,

Thanks

Clay Ebertowski

20

I spent five nights at your Wyndham Garden Barrone plaza in NOLA. I was there March 8-13. I was unable to get a good nights sleep on two of those days On Friday night, I was awaken at 1:40 am by loud yelling. Was unable to fall back asleep for awhile. Complained that morning to the front desk. Young man there said that he would inform the manager. Next night I was awaken at 11:00 PM by loud music. This time I called the front desk and recorded it. I can send you this recording, if you want. Someone came up and asked them to be quiet. Management apologized and promised it wouldn’t happen again. It didn’t. I was offered a future 30% discount. Well, I am 74 years old and probably won’t be going to NOLA again. I feel I should have been given the discount now. Also, reservations were made under my daughters name. Melanie Schwartz Sincerely, Elsie Ng

20

Extremely poor treatment and very poor customer service.
We are RCI members that booked a two bedroom two bath deluxe at the Wyndham Nashville from March 3, 2018 to March 10, 2018. I was traveling with my husband and two young adult daughters. On March 3rd, as a result of storms in the northeast, our plane was delayed. We called ahead to tell the resort that we would be late. We did not arrive to the resort until about midnight.. When we arrived, we were told that out reservation had been given away because "it is corporate policy to overbook". There was no apology.
They had no idea what to do with us. That was clear. They had us wait while they figured it out. That took them approximately an hour or more.
When they finally did assist us, it was to give us two one bedrooms that were not near each other, at some time after 1am. They said someone would contact us the next day to change our room.

The next day we did not hear from anyone until approximately 4pm. At that time, we were pulling into the registration area, to inquire about changing the room as they had promised. My husband told the caller, Matt, that I would be right in to pick up the keys as we were in the parking lot and there were no spaces.

I went inside with my older daughter and Matt was nowhere to be found. We found an employee, Theresa, who directed us to the manager, Marguerita who was assisting someone else. After waiting to speak to Marguerita, approximately another 45 minutes, she gave us the keys that Matt had by then provided to her (approx. 30 minutes after the phone call) and two fifty dollar gift cards that she said we should use to have dinner as an apology from Wyndham.

We did in fact attempt to use the gift cards at a local restaurant. The waiter attempted to run them three times but they were declined, much to my family's embarrassment. When I called the front desk from the restaurant, the manager, Devon Taranto, said he could not hear me.

I called when I returned to the resort from the room phone and I was disconnected three times. When I finally did speak to Devon, he explained that it was the restaurant's fault. Once again, Wyndham taking no responsibility for their part in any of this. Marguerita never explained to us how to use the cards. The fact that we were embarrassed when trying to use the cards given to us by the resort, was of no consequence to this employee.

I did speak to Lisa Hagewood the next day who told me to fill out the Wyndham survey and ask to be contacted because she did not know what she could do for me. I have not heard from Wyndham.

Well, now I telling my story yet again. I hope that someone can be of assistance.

Thank you,
Rosanna Cardone

20

Horrible Experience- I had a none working TV, a beeping smoke alarm next door that kept me up all night and woke up with bites on my arm from sleeping on your property.

It took two days for someone to come and fix the TV, and to go next door to stop the beeping.

20

I think that the fact your point system deletes someone's points after a certain amount of time really is UNPROFESSIONAL system. Yes I knew that they would expire but it still is unprofessional as not everyone gets to go and stay in your very expensive hotels all the time or for that matter gets to travel. I know for a fact I will NEVER stay in one of your hotels again.

20

On 02/26/2018, I arrived in Rock Hill, SC and choose Wingate by Wyndham. I requested a room for the night, indicating that I had a pet, a cat (7 pound Cornish Rex) that I even showed to the employees. I was charged an additional USD$25 for the pet, which I had no problem with.

The next morning, we were very satisfied with the room, the hotel and the breakfast.

But, as we were about to leave, an employee noticed that my pet was a 'CAT'. She indicated that cats were not allowed, and we were asked to "not leave" until she had checked the room to ensure that no damage had been done. Of course there was no damage to the room, not even cat litter on the rug as we had protected the Cat litter box area to avoid any additional work for the staff.

We found this to be utterly insulting, being treated almost like criminals by an establishment that had accepted the pet, fully aware that it was a cat beforehand and that charged $25 for the night. At the minimum, they should have reimbursed us the $25 if this is a "Dog only charge"!

In the last year since I started choosing Wyndham hotels during my travels, I have been satisfied except at that Wingate by Wyndham of Rock Hill, SC. Please let me know what you propose to do to resolve this issue.

Yours truly,

Johanne Dalton
daljoh@aol.com

20

Good Morning,

I am highly disturbed by your message. I'm not understanding how you are even attempting to CHARGE my card when I was assured that my card would not be charged, during booking, because I would be paying when I arrived at the hotel.

I have a confirmation emaik that reflects that all considerstion woukd be paid during my arrival at your hotel. And this was the bilateral agreement that was offered and accepted on the website that you've chosen to promote your services.

And I'm appauled that you have casually emailed me a week out to tell me there is a problem with my reservation due to payment that should be nonexistent, based on the agreement -thus, attempting to breach your agreement.

And when I called at about 8:07am this morning, Mary, who was very rude by hanging up in my ear, told me that its all for a dollar. She told me that you suddenly charge in advance for basketball stays. I'm not sure what that has to do with me and my reservation.

The cruz of the matter is that I booked under the agreement that YOUR company presented and that was to book now and pay later. And that because I am not in the position to pay now, hence why I chose YOUR company. So I'm hoping that Wyndham will not casually inconvenience me or others, who have made other arrangements to be there at that time. And if I never checked my emaik in time, then how would you handle this?

This is simply a breach of your agreement and I'm hoping you'll make the human choice and think of the inconvenience you'll put me, your consistent consumer, in when all you have to do is make good on your promise.

Thanks.

20

Arrived at the hotel came to check in and the front desk manager Mike Issac started off nice but got snotty fast. We were here 3 weeks ago for medical reasons. I had booked both rooms a while back so had both employee vouchers with me. The front desk agent at the time said it was fine to leave both here. He got rude because I didn't have it in my hand, then gets worse because I didn't have a credit card. I had my company one which does not have my name on it so last time I did a debit deposit and was told it would be fine for this reservation. Instead of looking into anything he refuse the deposit and when asked what he wanted me to do cause I don't have one he repeated you need a credit card. Then I said so what your not letting us stay he got really rude and now my husband is getting angry we are here for medical and don't have one. Then Mike said he didn't need this behaviour from us and threatened to cancel our Reservation. I have never seen anyone so rude and argumentative as Mike

20

I completely accidentally double booked for the same night instead of 2 nights for myself and my fiance.last night. However I didnt become aware. Of it until around 11am when i went to the front deak because i forgot my key card .The woman behind tge desk eas curt and just not very welcoming or friendly to the guest ahead of me. When iy eas my turn she quickly said are you checking out ? I said no yhat i had booked a room on the Wyndam website that i had joined for this 2nd night. She eas irritated and said she didbt have a reservation for me and that i needed to make a new one ! I looked on my phone to give her the confirmation number.. Thats when i realuzed i had made the resevation for the night we had already spent! I apologized several times. And asked her what could be done to remedy my obvious mistake.. I explained i had just driven 12 hrs from No California the day this happened (yesterday) She snapoed at me in fromt of other guests thst i needed to pay or leave in under 10 min. I decided that id talk to Wyndam later today and just pay fir this night again feeling like Wyndam would see this and credit the night or apply to a nights stay. I informed 'Anna' that I had to deposit some money into my account since she told me she couldnt take cash and Id be right back with my confirmation #in hand! She snapoef again that i had until 1130am to do all of that! I said its 11:21 NOW ! Theres no way i could get to the bank (in a city im unfamiliar with)depisit money, get on Wyndam site, reserve room and get back in 9 minutes! She didnt care sge said for the 3rd time she would take out $25 of my $100 depisit for late fees for anything past 1130am ! Flabbergasted i i waljed back to my room and told my fiance what had jyst happened. I called the 1 800 number i pulled up for Wyndam ..i handed my fiance $100 cash and asjed him to go pay for the night and Id be in touch with Wyndam in a few minutes and im sure they will be reasonable...boy was I wrong ! On the hotel phone i calked the front desk tell say that Derrin was coming yo pay AGAIN and asked what the tital would be since it was the second time we paid and we got a decent rate on the website.. A different woman eas on the phone now.. Shawnee is her name I found out wheni asked both of their names. She said she could not give me the rate without a reservation number I tried to explain the situation she said she knew because she was there when it all started and that she has a business to run and if I couldnt give a number then i was gonna have to leave! I was blown away ! I said ee will be checking out.. She snarled that that was a very good idea ! We packed up and i waited for 25 min for them to tell me that the maid said my room smelled like marijuana !And that she could keep my entire $100 drposit but she would return half of it ! I was getting angry by this time and told ger in no uncertain terms that she was unprofesdional and rude! How dare she soeak to a guest like this! Not that its your or her business but I do not smoke marijuana and i do not appreciate being treated like we were today.. Being accused and essentially robbed ! I took my 50 and decided to not let these 2 women represnting Wyndam Hotels to be able to escalate this further and left to go find accomedations for the night. I eas told by a rep. Of Eyndam on the phone that someone would call me ..that was 12 yrs ago... No call!
It was the Ramada near ASU in Tempe Az

20

This is the second complaint that I am writing as my husband wrote one and you never answered him. As well I had spoken to a service representative from Wyndham on your site and after waiting on the phone for a long and being transferred many times was told there was nothing they could do for me except say.... I am very sorry
Briefly I was in Myrtle Beach and was solicited for a Wyndham presentation at their office in Myrtle Beach on Jan 4th, 2018 at 9AM with breakfast
We gave $20. and was promised 30,000 Wyndham points to listen to the presentation see the unit.
The person who solicited us Stephen Glassman, a wonderful person told us that we had to bring two picture ID.I brought my Canadian drivers license and medicare picture health care
My husband and I being on vacation had to get up early and drive a half hour to get to the place. When we arrived after being processed to see a representative waited awhile . Then we were then told that because we did not have our Canadian passport we could not attend the presentation . The staff that told us this was very rude . She did not offer for us to come back at another time or day which we would have gladly done), nor did she offer us even a cup of coffee for our inconvenience .Our money was refunded.I already own 3 timeshares and was interested in the Wyndham presentation as I already am a points club member of your organization . Aside by having been inconvenienced on my vacation , I have never been treated so rudely, poorly and unprofessionally by a customer representation in such a situation . Being in this type of business your staff should have treated us in a more respectful manner and offered us some compensation . I would appreciate it if there is anything you can do for us. (i.e points) Thanking you inadvance.

100

I have no complaints so far and I have stayed at several Wyndham Hotels. Great job Wyndham !!

20

On 10th December 2017 I had to visit a dying relative in Newcastle upon Tyne and booked a single night at the Ramada Newcastle Gateshead via Amoma on the internet. I paid for the room in full at the time of booking but upon arrival they wanted to charge me again. I showed that I'd paid and they seemed happy. We had a (dreadful) evening meal and at 09:00 the next morning went for breakfast, additional charge, to find everything had been cleared away. The cooked food provided was completely dried up and mostly inedible.
When I checked out I paid for the extras - evening meal, breakfast and parking.
Later I checked my credit card bill to find they had also charged me for the room that I'd already paid Amoma for. Customer Services initially claimed that they couldn't find my booking, then said they couldn't find it without the hotel reservation number. A quick contact with the reception desk was able to find this. Customer Services simply stopped responding to emails. This appears to be simple theft.

20

My wife and I were recruited at a Myrtle Beach outdoor location during a rather cold Jan. 2nd to attend a tour presentation in exchange for breakfast and 30,000 Wyndham points, We filled out the form, put down the 20$ deposit and were told that we needed to bring 2 pieces of ID to the meeting the following morning. We showed up this morning and were refused entry because we did not have a passport or nexus card (we are Canadians but did provide a picture ID (Quebec Drivers license, Quebec Medicare card and a valid credit card). The lady at the Wyndham Preview center in North Myrtle beach was extremely rigid, cold and unfriendly. We were given our $20 back and basically ushered out! The least she could have offered us was the breakfast promised if not more (like to come back another day with the correct documents). This rigid adherence to a rule that we were not privy to or knew nothing about and obviously could do nothing about after having gotten up early on vacation and driven a good half hour in inclement weather is unacceptable. We are good standing members of RCI for over 25 years and have never been treated so discourteously. .If this lady worked for me she would have been dismissed.
We are disappointed and annoyed and will definitely have nothing nice to day about Wyndham,
I respectfully request that you grant us at a minimum 15,000 Wyndham points, My time is a as valuable as yours and I do not appreciated it being wasted.

Thank you for your time

Danny and Sandy Rossner
514 996-5533
rossner@videotron.ca

20

Good afternoon,
I checked in to Wyndham garden in Lafayette la on 12-19-2017.
The room was not up to standard condition.
I didn't mind the current conditions but later on I discovered that:
1. The bathroom door wasn't closing.
2. Air conditioning system was a making a terrible and scary noise.
3. TV has a split lines on the screen.
4. The room has a bad and humid smell.
5. Room was outdated as far as the finishing touches.
I did complain to management and they did send someone to talk to me, his answer was that he couldn't not fix it and it has to wait for the next day.
Nothing has been done yet.
Please advice.
Name: Nedal Qamhiyeh
Cellphone: 337-501-3894
Email:Qamhiyehnedal@yahoo.com
I thank you in advance

20

The following is submitted as a formal complaint regarding The Wyndham Group Reservations:

I had phoned Wyndham Group reservations at about 3 pm on 5 September and made a reservation for Super 8 on the 5th of September, using a credit card. I later received two identical email messages with a confirmation and a hotel address in Joliet, IL. When I arrived at the hotel in Joliet around 10 pm, I was told that they had no reservation information. I telephoned Wyndham Group customer service and was told that the reservation was for a hotel 22 miles back in the direction I had just traveled. This information was never transmitted to me before I traveled to Joliet. When I talked with customer service, I was told that the reservation was for super 8 in Mokena, IL and there was nothing they could do because it was past the 4 pm cancellation period. My impression was that Customer Service could care less. I was passed to two other customer service reps and when I asked to talk with a supervisor, I was disconnected. The hotel person in Joliet told me that I could stay there at a higher rate than quoted in the email message but would also forfeit my credit card payment at the other hotel. I elected to drive back to Mokena and stayed there.

I feel that the Wyndham Group owes me compensation because Wyndham Group directed me to the wrong hotel causing me to drive about 44 miles out of the way which took nearly an hour's driving time and made for a very late arrival in Mokena, IL.

20

I don't know where to start from! I'm so piss off and its almost a week since I stop by this fucking hotel that i book a reservation 2 weeks ahead of time !
Confirmation Number: xxxxxxxxx
Wyndham Rewards #: xxxxxxxxx Tier: GOLD.
After our day in a Disney park that Saturday the9th we try to check in for the night and the front desk lady advice us they had no room for us no reservation or nothing . I show her a print out of our confirmation number and shit and she really didn't giver a fuck to even to attempt to find out what happen or take responsibility or even the courtesy to review the issue and resolve it. I had to call 5 times to all the fuck'n numbers I was given must talk to 10 fuck'n ppl in the US and over seas all which had VERIFY I have a fuck'n reservation and fucking confirmation number but the front desk in the hotel didn't !!!
Spend 2-3 hrs on the fuck'n front desk trying to get this shit done so i can take my family in the fuck'n room for the night but this shit never happen .
I don't know who the fuck drop the fuck'n ball but I ended up driving back home that same day .
You are the worst fucken place to book a reservation , I don't know if I had book a longer multiple stay what would i had done in this same situation !!!!
I try to keep my cool and not blow up and go ape in the lobbey and get my self a free stay in a jail cell !!
You guys drop the ball and all I got was the run around for 2 hrs on the phone and a front desk rep who she didn't give a FUCK !!!
I would like to not be fuck'n charge for that "stay" that never happen if I see a charge in AMEX not only I will charge it back but will be happy to pay 2500 for a lawyer !!
Please remove my name from you hotel and cancel my fuck'n Wyndham Rewards #: xxxxxxxxxx Tier: GOLD since you don't give a FUCK of LOYALTY and have no fuck'n Idea bought customer service .
That front desk clerk if she knew how to FUCK to do her job she could easy take charge and resolve the issue .
She could have check if they had a FUCK'N room available and easy book us that fuck'n room for that night and charge me the fuck'n price for that room !!!
But she just didn't what to do shit or offer an option or even any solution !!
Also you fuck'n reps on the phone didn't give a fuck and was telling I DO HAVE A RESERVATION and keep sending me FUCK'N e-mails with it LMAO .
None of them FUCKER's even offer to re-book one even for a different fuck'n hotel if a room was not available in that shit whole .
You guys when down hill big time since you took over this low rated shit grade hotels .
You not the same as you was!!
I know i'm a drop in the big bucket of water and this bitch-out will be deleted as you don't give a FUCK but this big bucket has a whole and you lousing drop by drop and one day it will be empty .
Good buy wyndham and I'm defiantly will be trashing you ass every I go online and in social media mouth to mouth !!!

20

I booked a reservation through Wyndham, When I reached to hotel at midnight, hotel people couldn't find any reservation on my name. So I reached out to wyndham for the refunds. They are not ready to help me out with refunds nor the hotel people. These customer care people are so rude and not helping out with this issue. And i am still struggling for the refunds. Never ever book hotel through whndham.

20

We stayed at the Baymont Inn, West Plains Mo. Oct 19-22, 2017. When we checked out, we realized we had left an expensive Tempur-pedic pillow in the room. We were too far away to go back, so I called the hotel from Joplin, Mo., and talked to the desk clerk about this. I described the pillow in detail, that it was a queen size Tempur-pedic pillow with the name embossed in the pillow itself, in a green pillow case. I was assured that housekeeping would retrieve it, and they would ship it to us. She said she would give the information to the manager, and we would be hearing from her by email or phone. I emphasized that we would pay the shipping charges any way they would like. This started a month long fiasco of unbelievable incompetence, lies, total disregard for a customer, and the theft of our pillow.
...
Oct 26: we had not heard from the hotel manager, so called the hotel again and spoke to the desk clerk again. She said she would call us back after she talked to the manager.
...
Nov 1: still no contact from the hotel. Called again, talked to the desk clerk again, and was told, “Oh your pillow was shipped this week”, (lie #1). I asked how much I owed for the shipping, and she said the manager would send me an email with that information.
...
Nov 7: still no contact from the hotel, and no pillow. On Nov 8, called the hotel again, asked to speak to the manager, and was transferred to her voice mail. I left a detailed message about what has transpired, and again stated that it was a Tempur-pedic pillow in a green pillow case.
...
Nov 9: 11:50 am. Still no contact from the hotel. Called the Baymont again, and asked for the tracking number for the shipment that I was advised had been sent when I called on Nov. 1. Again, was told that the manager would send that information to me.
Nov 9: afternoon, received an email from Parcel Express in West Plains for $13.32. Invoice stated “Pillow left at the Baymont”, and could be paid by PayPal, which we did. This automatically updated the account at Parcel Express, and sent another invoice showing $0.00 due.
...
Nov 16: 12:20 pm. Have not yet received the pillow. Contacted Parcel Express spoke with the owner, asked for the tracking number for the shipment. He stated it should be on the invoice. Told him the only thing on the invoice was “Pillow left at the Baymont”. He paused, and then said he would get back to me, and then stated that I should have an email within an hour.
Nov 16: evening. Had a new email from Parcel Express showing a shipment sent that day by USPS Priority mail, and a tracking number.
...
Nov 18: a pillow was delivered to my home. This pillow had a torn and ripped brown pillow case, and was just a very dirty and stained standard size pillow. It looked like a pet pillow, and this hotel allows pets. There were a number of dogs at the hotel while we were there. This was such a ratty and torn pillow and case that I can’t imagine any person actually using it. To say that I was furious would be an understatement.
I called the hotel immediately and asked for the manager. I was told she was not in. I told the desk clerk that I had been trying to get the hotel to return my Tempur-pedic pillow in a green pillow case. She said “yes, that she had seen it in the lost and found area”. I told her that I had been shipped a dirty and torn pet pillow in a brown pillow case, I needed to speak with the manager. The desk clerk said that she would contact her and let her know of this. I then contacted Customer Service for the Wyndom Hotel group and gave a detailed account of my dealings with this Baymont hotel. I was given a reference number, and told I would be hearing from a staff member this week. As of today, Dec.2, I have not received any communication from the corporate offices.
...
Nov 20: Still no contact from the hotel, as usual. I called them again, asked for the manager. The desk clerk said she would transfer me to her voicemail. I refused, and demanded that I talk to the manager about this situation. The desk clerk was familiar with it, and said she would tell the manager when she returned. About 10 minutes later, the manager, for the 1st time since all of this started, returned my call. She said she had just mailed my pillow, and gave me a tracking number. She then asked me if my pillow case had flowers on it. I told her no, it was a plain green pillow case, and I asked “are you telling me the wrong pillow was shipped again???” She said she would double check, and if so she would stop the shipment.
The manager called back that afternoon, and said it was the correct pillow. She also stated that my PayPal account would be credited tor the $13.32 I paid for the first wrong shipment (lie #2).
...
Nov 22: Received the pillow from the hotel: WRONG PILLOW, CORRECT PILLOW CASE. The pillow case was the correct one, which matches our sheets and the other Tempur-pedic pillow and pillow case. However, the pillow was just standard size generic foam pillow, not a queen size, and not at all any type of Tempur-pedic. It is very obvious that someone removed our pillow, and replaced it with this one. These foam Tempur-pedic pillows fit tightly in the pillow case, and you cannot just hold the case upside down and have the pillow slide out. You have to ‘walk’ the pillow out, tugging first on one side, then the other, etc. This was a deliberate removal of our pillow from our pillow case, and replacement with a smaller size cheap foam pillow. Did they think we wouldn’t notice???
Contacted the hotel again and asked for the manager, and was informed she would not be back until Friday, the 24th. At this point I am done, done, done with trying work with the hotel about this. I have accepted the fact that I have lost a $120 pillow, and to add insult to injury, I also have had to pay $13.32 for that privilege.
...
I have written a more detailed account of this, including the person’s names that I have dealt with, pictures of the pillows and cases sent to me, pictures of my matching Tempur-pedic pillow and pillow case at home, and pictures of these pillows side by side. Also the invoice from Parcel Express, which I have never been reimbursed for either via PayPal or the credit card I used to charge the hotel room (as of today, Dec 2). These documents are being sent to the corporate offices of the Wyndam Hotel group.
...
I seriously doubt that anyone at the corporate offices will read this posting, or even care about if they do. That is why I am also posting this on social media outlets and travel web sites, so that others can avoid the problems we had.

20

Hello, I recently stayed at Travelodge in New Jersey. 625 Route 46 East, Parsippany, 07054 . Customer service was horrible. I stayed 2 nights . I spent my last on somewhere comfortable to stay only for my room to be infested with bedbugs. I have picture a below attached. When I went down stairs to ask for a refund they simply told me they could not. I asked if I could get some sort of compensation or even a free stay at a hotel where I live in buffalo, ny and still was denied. So I’m trying corporate! Please contact as soon as possible so we can handle this matter accordingly. 716-400-5315 is my cell. Thank you.
Best regards,
Tevin Tyson

20

Employee found locked in my room going through my personals while I stepped out for breakfast.

20

Don't believe anything they say! Don't go to any of their boiler rooms for a pitch on their vacation packages. First, they are over 3 hours long. Next they are very hard core. I was pitched by a total of 4 sales people. After I declined their expensive package, they showed their true colors and became rude. I was then walked to an agent that was going to do a survey. Of course this was a lie! He proceeded to offer a vacation package called a discover. After hesitation, we purchased it. Throughout our ordeal, we kept telling them that we were planing 2 trips to which they said we would benefit from this package. So, we purchased the deal thinking we were going to need it anyway. Big mistake. Turns out, the trip we had told everyone about is not part of the discover. So we are now left without our vacation and our money. I filed a complaint. Another bad service. It has been close to 3 months and still no resolution. Stay away!!!

20

If this is for the hotels please forward to the "RESORT COMPLAINT DEPARTMENT", in August I received a phone call to tell me that I had missed my payment on the 20170728. I informed the person that called that I would pay. and the y indicated that they could use the checking account on file. I said "YES". Then September came along and you wanted payment for August. The person suggested that I use my MONEY that was in my maintenance account. I said sure that way it saved me from using money from my bank account. Now less then two weeks ago I was inform that my account was delinquent and I owed $610.00. I was told that I had missed AUGUST and SEPTEMBER and OCTOBER was due. At which time the representative asked how I wanted to pay this? I told her I did not miss any payments and refused to pay them until it had been rectified. Noone has called me to indicate that there was a problem. That evening I called Ingrid and paid with my maintenance dues account. Now with much frustration and the inability of your people not calling me back after reviewing my account and having Ingrid cross examine me as to why I would let it get so far behind. I told her it was not my FAULT. I made arrangements and trusted Wyndham to do the right thing. You didn't and you still got paid. Really dishearten with your practice of you were at FAULT for not submitting the paperwork and your follow-up. Not to mention when I asked for the COMPLAINT DEPARTMENT I was transferred to other departments that could not help and then I waited on the phone for 1.5 hours to hear nothing but music and advertisement. That was yesterday, a week ago I waited over 30 minutes. Your company owes me an explanation and a letter to the Credit Bureau indicating that I was not the cause of the above action. To further I want a written apology for my records. 901-335-9402

20

Reservation # (7304278035119 ) My husband and I stayed at the Wyndham Hotel in Norfolk, VA on October 21, 2017 for one night. We were not satisfied with the room because it was not clean. The carpet looked like the vacuum cleaner had not been used and there was party decorations left in the closet which was a clear indication that the closet had not been opened. My husband's compliant was there was mole around the tub and spider webs in the bathroom. We immediately contacted the front desk to let them know of our issue. We were told that it was noted on the account and someone would follow-up with us. That never happened so we call back and talk to Steven and Kyla who refused to give me a refund because I went thru a third party company which was Expedia. I contacted Expedia who had no problem helping and they contacted the Hotel and again was told that they would not refund me my money because the problem had been resolved. Not sure when it got resolved because I was only there for a day and ended up leaving a short time after we got there. I just wanted to let you know how unprofessional this matter was handled. Happy customers don't complain. I would like a refund for wasting my time and energy on the matter.

Sincerely,

Udean Clark

20

We booked room 113 at the Baymont in Harriman Tennessee. On the second night I made mention that we may have seen a cockroach in our room. The office sent house keeping in to clean the bathroom. No offer was made to change rooms. On the 4th night at 8pm we found a live roach in our sons crib, I notified the front desk that stated it has been an issue in that back roll. Upon packing to leave we noticed them in the fridge as well. We cut our trip short and was offered a refund for two nights. Instead of that refund the hotel charged my card an additional night and refunded the unauthorized charge but still has failed to return the original two nights offered by hotel manager RJ upon our check out. RJ was unable to give us a receipt for this transaction as he stated he needed the owners override information to do so. I have called the hotel three times with no response. I took the cockroach we found in my sons crib to the front desk, where staff tossed it in the trash. I have stayed at this hotel every year for the last four years. Please check my reservations this is totally unacceptable conditions for any hotel to operate in.

20

I don’t know where to start. DO NOT BELIEVE ANY OF THE SO CALLED POSITIVE REVIEWS. If you are a person that truly values a quality hotel with standards and holds their guests accountable for being disruptive to other patrons, DO NOT STAY HERE!! This hotel booked 2 different sets of families above our room for my birthday weekend and not only did the families stomp, bang and run around ALL night and ALL morning waking us up throughout the evening and as early as 5am BOTH days. At this point we decided to get in the car and get on the road. NOT our original plan but it wasn’t like we could get any sleep and the hotel clearly did NOT care. Want to know what the hotel did?? NOTHING! NADA! ZILCH!! I travel A LOT and spend good money for a QUALITY stay. I and We will NEVER be patrons of the Wyndham hotel establishment in this lifetime EVER again. They’ve definitely lost great customers and will continue to with such low, not up to par standards. Thank you for a HORRIBLE birthday! DISAPPOINTED AND SLEEP DEPRIVED!! I will be contacting corporate!!

P.S. I tried to be nice by informing the GM at the hotel and he never returned my call. This definitely has shown me that Guest Relations and Services are NOT a high priority with this hotel brand.

60

INJURY SUSTAINED DURING STAY AT SUPER 8 DAYTONA BEACH OCEANFRONT
CONFIRMATION # 98311079
WYNDHAM REWARDS #163834801G
HOTEL STAY OC.6th to OCT. 11th, 2017. ROOM 238

I AM REPORTING AN INJURY RECEIVED DURING STAY AT SUPER 8 MOTEL ABOVE.
I SUSTAINED AN INJURY TO MY LEG, CAUSED BY A METAL BAR STICKING OUT OF SIDE OF BOX SPRING MATTRESS. THIS BAR WAS HIDDEN BENEATH BED SKIRT & AND COULD NOT BE SEEN.
I WALKED BETWEEN BED & AIR CONDITIONER TO ADJUST TEMPERATURE.. ON DOING SO MY RIGHT LEG WAS GOUGED/SCRAPED ON BAR. CAUSED DEEP GOUGE. BLEEDING AND BRUISED..
THIS WAS AT APPROX. 1:15 am OCT.11th. I IMMEDIATELY CALLED DOWN TO FRONT DESK TO REPORT INCIDENT. WHEN MANAGER/SUPERVISOR (CHARLIE) WAS TOLD AT 9:00am ALL HE COULD/WOULD DO WAS REFUND 20% OF STAY. THIS AMOUNTS TO $65.72. SO FAR HAVE NOT SEEN IT AS CREDIT..
THIS IS AN INSUFFICIENT COMPENSATION FOR THE INJURY I RECEIVED. THE INJURY WAS NO FAULT OF MINE.
INJURY WAS DUE TO NEGLIGENCE BY HOTEL ITSELF. METAL BAR IS A DANGEROUS SAFETY HAZARD.
AS OF TODAY INJURY IS A DEEP GOUGE, VERY SENSITIVE, SWOLLEN AND BRUISED..
I FEEL I SHOULD BE COMPENSATED FOR THIS INJURY AS IT WAS HOTEL’S RESPOSIBILITY TO PROVIDE A SAFE ENVIRONMENT. SHOULD NOT EXPECT THERE TO BE HIDDEN METAL BARS PROTRUDING FROM BEDFRAME..

I HAVE INCLUDED PHOTOS TO BACK UP MY COMPLAINT.

PLEASE ADDRESS THIS COMPLAINT WITH THE DUE DILIGENCE IT DESERVES..
THANK YOU,
DIANA MEIJER

60

RE: INJURY SUSTAINED AT SUPER 8 MOTEL DAYTONA BEACH OCEANFRONT
HOTEL CONFIRMATION # 98311079. STAY FROM OCT.6th to Oct.11th, 2017.. ROOM 238.
WYNDHAM REWARDS # 163834801G

I WISH TO REGISTER A COMPLAINT REGARDING AN INJURY I SUSTAINED FROM A STAY AT THE ABOVE SUPER 8 MOTEL.
I HAVE INCLUDED PICTURES BELOW TO VERIFY MY COMPLAINT.
I INJURED MY LEG ON A METAL BAR STICKING OUT PAST THE BOX SPRING MATTRESS. BAR WAS HIDDEN UNDER BED SKIRT & WAS NOT VISIBLE. WHEN I WALKED BETWEEN BED & AIR CONDITIONER, TO ADJUST TEMPERTURE, I SCRAPED MY LEG ON BAR. THIS HAPPENED ON OUR RETURN TO HOTEL AT APPROX. 1:45 am ON OCT.11/17.
I CALLED DOWN TO THE FRONT DESK TO REGISTER AN INCIDENT REPORT. THAT MORNING AT 9:00am, GENTLEMAN IN CHARGE (CHARLIE) SAID ALL HE COULD/WOULD DO WAS TO GIVE ME 20% OFF MY STAY.
I HAVE NOT SEEN CREDIT AS OF YET. ($65.72. INSUFFICIENT COMPENSATION FOR INJURY SUSTAINED)

HOWEVER, THIS INJURY WAS NOT DUE TO ANY FAULT OF MINE. THIS WAS CLEARLY AN INJURY CAUSED BY NEGLIGENCE ON THE HOTEL ITSELF. THIS BAR IS A DANGEROUS SAFETY ISSUE.

AS YOU CAN SEE FROM PICS BELOW, THIS IS A DEEP GOUGE ON MY LEG. AS OF TODAY IT IS STILL SWOLLEN & BRUISED AND VERY TENDER.

HOW AM I TO BE COMPENSATED FOR THIS? NOT SOMETHING THAT I CAUSED MYSELF.

YOURS TRULY,
DIANA MEIJER

20

We recently rented seven (7) rooms at the Americinn in Madison, Wisconsin West for our family to stay for a family wedding in Madison, Wisconsin.

I am writing to your company based on our having receiving notification that your corporation has bought this company. I have filled out many complaints about our service on Friday, October 6, 2017 and Saturday, October 7, 2017 the date of the family wedding.

I am sending detailed comments to various entities and though I am VERY upset about the quality of our stay, I do not expect any action on your part to take our complaints seriously.

We paid a 'special rate' of $149.90 per night for double queen, plus tax for a total for each room of $343.28 per room all of which I charged on my American Express Card.

I am writing this with little hope that you will take any action to correct these problems because it is so obvious that our complaints would be the same for any visitor, but that few people might take the time to express these issues. But since our group was so large, and we all had the same complaints I am at least putting it on record.

The worse complaint was the staff at this motel calling the police for a smoker in a room next to ours. Our 3 year old granddaughter who is asthmatic was affected by the smoking in that room, the police came, the staff did not move the occupants and they kept smoking. THAT was outrageous.

As I mentioned we were in town for a wedding on Saturday the 7th of October and we had little choice but to stay out of that area except to sleep. It was outrageous.

So I am formally complaining with little hope of any action on your part except my ability as a consumer to spread word far and wide in every venue I can about this poor quality of stay. I am sure your company got a good buy with this motel chain because it is obvious they have skimped on maintenance and repair for a very long time. You will rehab and it will be that way and you will make your profits and people like us can jump in Lake Mendota.

20

I reserved a room for October 7 2017. And to check out October 8. 2017 I went through a second party to set up the reservation. The second party was not told that they were renovations being done to the hotel. So they were not able to relay that information to me. When my family and myself walked into the lobby. There was concrete that had been jackhammered, there was dust and flooring was not finished. The lady at the counter, apologizes and says the upper rooms had been renovated and to please excuse the mess. She also said the pool had be renovated. We checked in, thinking the rooms will be fine. We go upstairs. There are not even numbers on the door they have pieces of paper with the numbers taped to the doors. We go into the room and we are hit with the most her Horrendous smell of chemicals. I'm not sure if this was from new carpeting or from the paint. But the room had not been aired out. Also the remainder of the room was not up to standards. The toliet would not work, there was mold on the sides of the tub, rust in the toilet, rust on the showerhead and on the bottom of the tub. We turn the air up hoping we will get more ventilation in the room, I tell my family let's just go down to the pool, relax there for a while, give the room time to air out. Hopefully things will be better. We go downstairs, to the indoor pool. The smell of chlorine was so strong! We did notice that there were little windows that we could open at the bottom of each section of the Windows, so my daughter began to open those, and we open the door leading outside. You could literally see the fumes rising. I brought three grandkids with me on this trip. Ages seven, eight, and 10. They were very excited about getting to go to this big pool. But after being in the water for 30 minutes. Their eyes were burning & they started to cough they wanted out and to leave the pool area and go back to the room. We get back to the room, we noticed the smell is still horrible, one of my grandsons is coughing and gagging the others are saying they can't breathe well. We had them change their clothes. We go downstairs and tell the manager ,we have to check out and leave because of the conditions of the hotel. We asked for a refund. She said we would have to talk to our second party, Which was The Reservation Counter. I contacted them last night. They contacted the manager at the hotel. She said they absolutely refused to refund the money. She said I would have to call back and talk to the manager myself to see if I could change her mind. I don't see that that is going to help with the way her attitude was , her name is Beatrice Wolfe.
Our Itinerary # was R887479223
The children have still had breathing problems this morning coughing, and saying the bleach smell is still in there nasal passages. I just cannot believe they would let us book a hotel, with renovations like that going on. It is unacceptable. I am attaching a few pictures with this letter.
I'm hoping you will be able to get back with me and resolve this issue. Thank you so much, Susan Maestretti

20

I AM APPALLED with one of your employees! His name is Tony N. Brian.

After the shooting in Las Vegas, I read about a man who was shot and died while saving the life of his wife, Sonny Melton. I went to his facebook page https://www.facebook.com/sonny.melton.7 and saw the hundreds upon hundreds of people leaving their sorrow to hear about it.

Much further down Sonny's FB page was a post from Tony N. Brian saying it would never have happened if Hillary Clinton had been president! People, both parties, are pleading with him to take down his posts but he keeps going and going AND PART OF HIS PROFILE IS WORKING FOR YOU.

This is outrageous and extremely inappropriate at a time like this. I was crying while reading about this selfless man who saved his wife and all of the endearing replies about his bravery and life.

YOUR EMPLOYEE IS A THOUGHTLESS MAN! One of his dozens of posts there: Tony N Brian: this is a post from the first victim of Las Vegas to be named.. how ironic that he celebrated Hillary’s loss yet Hillary’s win would of most likely meant he would still be alive today rather than dead. #CarefulWhatYaWishFor so sad..

God is watching all and I pray Tony N. Brian gives more thought about what he says, when he says it, and who he works for.

I believe he works for you in Orlando, FL. Here is his FB page with his picture: https://www.facebook.com/tony.silva.71?fref=ufi&pnref=story

Thank you and God bless.

20

I am an evacuee of hurricane Harvey. I checked into the Wyndham Hotel located at 14703 Park Row Dr, Houston, TX on September 2, 2017 and paid a cash deposit of $200 plus a cash pet deposit of $75. The desk attendant checked me in through FEMA and provided keys to room #1220. On or about September 18, 2017 I was told that the front desk had lost my application and all proof of any deposits I paid in cash so I needed to fill out new forms. I went to the front desk and filled out new forms and was then told on 09/24/17 that I was only approved for September 19, 2017 to September 25, 2017 and that I needed to provide payment for 09/2/17 to 09/18/17. I provided a letter from FEMA stating that I was approved for lodging on September 2, 2017 but was told by the front desk that it was not sufficient. I have been denied access to my room and my belongings BUT FEMA has been charged for 09/19/17 to 10/10/17 and I am left sleeping on the street with all FEMA approved funds tied up by your hotel. FEMA has assured me that this is an error on the hotel's part due to the documents that were lost by your employees. I have contacted FEMA regarding the apparent attempt to solicit funds from FEMA that are not due and to extort funds from me as well. This is VERY, VERY concerning to me and I intend to contact channel 2 news regarding this matter and the way in which I have been discriminated against. Please call me if you wish to discuss this matter. If I do not hear from someone by 10am tomorrow morning I will forward all correspondence, receipts, and videos to my attorney.
Kind regards,
Austin Davis
713-515-9004

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