Best Western Hotels Customer Service
Rated 3 of 5 Stars
Based on 2 Complaints

Contact Best Western Hotels Corporate

Toll free phone number: 1(800) 528-1238

Experienced poor service at a Best Western Hotel? Welcome to the complaints department brought to you by HissingKitty. 

In business for over 70 years, Best Western is a brand of Hotels & Resorts which include Best Western, Best Western Plus, Best Western Premier, Vib, Glo, Executive Residency, BW Premier Collection, Surestay, Surestay Plus, Surestay Signature Collection. With more than 4,200 hotels in over 100 countries across the world, such as Mexico,  Brazil, Italy, and many destinations across the United States, Best Western claims to offer a unique range of accommodations for all types of travelers.

To reach Guest Relations call 1(800) 528-1238.To reach an online resource for Support look here. To write to CEO, David Kong address you envelop with: Best Western International Inc., 6201 N. 24th Parkway, Phoenix, AZ 85016, USA. 

Some of Best Western's offers include: discounts for seniors, military, and AAA, hot breakfast served daily, free high-speed internet, and even 1,600 pet friendly locations.  Social support may be found on Facebook and Twitter .  

Experienced poor service? File a complaint here!

Best Western Hotels Contact Information

Report complaints to corporate and get satisfaction

  • Best Western Hotels headquarters address

    • 6201 N. 24th Parkway
    • Phoenix
    • AZ 85016
    • United States
  • Company website

  • 1-800 phone number

    1(800) 528-1238
  • Better Business Bureau rating


  • Customer service hours

    Monday - Friday: 7 a.m. to 8 p.m MST Saturday and Sunday: 8:30 a.m. to 5 p.m. MST

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Top Best Western Hotels Complaints

Browse more than 2 reviews submitted so far


This is far from a complaint. I stayed in Soiux Falls and the lady at the front desk went above and beyond to help me, her mame was Amanda Todd..She was not only baking cookies and checking people in with a beautiful smile and ver y friendly attitude but she also took the time to help me with the scanner. I will be enternally grateful for her help and kindness.

Thank you

Michele Benedict


We arrived to Best Western Hotel. As we are checking in told us we had to pay them another 110.00 for transportation to Disney Parks. I even asked them before we booked and they said it was complimentary. They were rude when we questioned it and our stay was terrible and expensive.

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