Comfort Suites Customer Service
Rated 2 of 5 Stars
Based on 13 Complaints

Contact Comfort Suites Corporate

Toll free phone number: 1-800-300-8800

Comfort Suites is a subsidiary of Choice Hotels Hospitality Company and one of their eleven brands. Choice Hotels is publicly traded on NYSE:CHH. Comfort Suites numbers in Choices’ over 6300 hotels in 35 countries worldwide. Choice Hotels revenues in 2013 were reported as US742million.

To reach Guest Relations call 1-800-300-8800. To reach an online resource for Support look here. To write to CEO, Stephen P. Joyce address you envelop with: Choice Hotels Company, 1 Choice Hotels Circle, Suite 400, Rockville, MD 20850, USA.

Comfort Suites is unique in the Choice Hotel branding due to: Earn Points Globally, Two Stays Earns One Night Free, each suite is 25% larger than other Choice Hotel brands, 100%  smoke free rooms, refrigerators in suites and more amenities. Free hot breakfast is still available. Social support may be found on Facebook and Twitter .  

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Comfort Suites Contact Information

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  • Comfort Suites headquarters address

    • 1 Choice Hotels Circle, Suite 400, Rockville, MD 20850
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    9am-5pm EST, Monday to Friday

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Top Comfort Suites Complaints

Browse more than 13 reviews submitted so far


I stayed at the Comfort Inn Dulles Airport location on 9/22/2017. We were attending a fundraiser for the Basset Hound rescue, and had our dog with us. We had traveled quite a distance to be there. Upon arriving we knew our room had not really been cleaned. I left the room several times and spent time in the lobby because the room smelled like an ash tray.
I didn't want to rock the boat too much as we had our dog with us, and was afraid we would not be able to find anther place to stay. We dealt with it.

I checked out and proceeded... the following day, upon checking my credit card bill, I noticed a $265.00 charge.
When I called the hotel they said the room smelled like smoke. My daughter is expecting and neither one of us smokes.
we spent the majority of our time there in the lobby and even left the hotel for a bit. The manager was right the room did smell but not because of anything we did. I have tried to explain this to the manager who did not even want to talk about it.

I have done everything I can think of to get this resolved and am requesting your help. I can be reached at 443-632-8248


First off got to hotel and they didn't have reservation. Finally got room and the refrigerator was leaking on floor so they moved me into another room the 2nd room tv didn't work so I was moved to a 3rd room finally this room was okay told I was going to get a refund but when I got bank statement they charged me full price. Not happy about the whole situation. I had to elderly ladies with me and a child.


I stayed in the Comfort Suites off San Pedro in San Antonio Texas. I have to say I have never been so disappointed in a Comfort Suites as I was in this one. It was the most disgusting hotel with it's lack of upkeep and cleanliness. The plaster in the tub was peeling really badly, it was dirty, and I found a hair in the tub. There was dirt caked around the mirror. There was a tremendous amount of dirt and dust on the curtains. It was AWFUL! i will never stay in that hotel again and I will make sure I tell by business aquaintances and friends to not stay there either. I will make sure to spread the word. Yes, I did let the front desk clerk know and he moved me to another room that wasn't much better.


This has been the worst experience I have ever had. We booked the room yesterday because they are working on the house today. When we called the general manager, Manny, told my husband if we need to extend the stay to let them know. So last night the people under us complained at 7:00pm about the noise from our 4 year old running (we stopped him from doing it after the 4th time because we realized the nose it was making) because the floors are paper thin. Then just before 8:00pm, when my 4 & 2 year old were almost asleep the fire alarm went off. This terrified my kids. My older one understands and calmed down quickly. My younger one took 15 minutes to get him to stop crying and another 1/2 hour before he would let us put him down. He fell asleep an hour later begging to leave. If that was not enough, we left the room this morning and notified the front desk that we needed to extend by one night. We return to the room just after noon to find we are locked out of the room. When we talked to the front desk manager, Janis, she informed us that they cannot extend it by another night. On top of all of this, the a/c did not cool well and the toilet seat was broken.


Matress cover was noted to be soiled with brown/red dry liquid, blood spot noted on pillow under pillow case, white dry exudate all down side of sofa, extensive black mold in window sill as well as air vent sytem, carpets were extremely soiled, I have numerous pictures taken that was shown to the staff at front desk, she seemed to not be interested in improving things, offerred us 20% refund for two nights only, changed rooms two times without finding an acceptable room. would like to email you pictures directly to your email, thank you Paula Freitas

This was our stay at comfort suites columbus ohio , Clara st


When we walked into the lobby the mildew & damp smell was terrible. We were assigned a 1st floor room but that smell was mildew/dampness.
I requested a 2nd floor room and that was a little better. We were given a bottle of water each & told not to use the tap water. We could shower but
not to get the water near our mouth. We did not shower! In the morning we brushed our teeth and washed with our small bottle of water &
could not get out of that hotel quick enough. I know it was after the hurricane but if your hotel had those problems you should not have opened.
On top of all this you still charged full rate. $81.00 plus taxes for a total of $96.53. I'm sure the board of health would not accept this.
I spoke to my friends in Florida and they have stayed there and you always have that damp smell. We will never stay at Comfort Inn again.


Im a regular customer at the Comfort Suites in Waycross Ga 31501 I literally stay there bout 30times out the year. I knew I would have my nieces down for the weekend which I ended up getting the joint room bc I had 5little girls including myself. From the moment we were checking in our neighbor next door was also and she asked my daughter old lord all you in there whats it a party and immediately called to try and get her room changed. But she couldn't and From that moment on she called the front desk continuously. Which I can admit the kids were loud but I controlled them and she still was calling I told the lady to come up here bc they are sitting down she must hear someone else.

The kids wanted ice cream so I took them down stairs bc they sell ice cream in the lobby and I let them get ice cream and go out front to eat it bc I didn't want them dropping it on the hotel floor. So it was about midnight at this time and the kids were on spring break so kids get to talking and laughing loud but myself and another adult was out there with them reminding them to be quite and a little short black man come out the front door bare feet with no shoes fussing saying where Ms. Robertson and just immediately went to fussing at me in a un professional nasty hateful way like get these kids and take them upstairs now its bout one in the morning I got other people hear and you been disrespecting the front desk.

I didn't know who the heck he was because he didn't acknowledge his self at all until I asked him. Who are you? Than as I was trying to tell him you don't have to talk to me with such hate he told me to go pack my stuff and get out his hotel and Im banned and to call the police on me bc I told him its a way you talk to anybody. I asked him could I get my money back or at least some of it bc I paid $180.00 he said no get out and he held his phone up saying he been video taping me for an hour without my permission on his cell phone outside. I have stayed at this hotel where guests have made noise from the moment I walked in to the moment I left.

Ive never seen them treat and talk to nobody like Torran the Gm of the Waycross Ga Comfort Suites talked to me. I have spent a lot of money there and was planning on hosting my annual family reunion there. But I am so hurt and disappointed. I think that he could have handled that so much better. I talked to the girl working the desk that night and she even knew the lady next door didn't want to be by us from the beginning and she knew she was just being bad but when they call she has to do her job.


Ref: Comfort Suites Waxahachi, TX, 28 Oct Booking number 2004160728, reserved under my name (Richard Danielson). I had confirmed reservation for two king suites for the evening of 28 Nov. This was done two to three weeks in advance. My party included three of five guests who were physically challenged, (requiring walkers). We arrived as scheduled, actually a few hours earlier than scheduled to find there was no room at the inn. The desk, without apology offered to contact another hotel sighting it was probably due to a computer error.

Ultimately we were eventually placed in the "emergency room" ("reserved for just such occasions") with two queens and a fold out (which was extremely uncomfortable.) I was charged the same price for the one room with two queens as I was quoted for TWO King suites. I later went to the desk and asked for an additional pillow to hear an explanation as to how many pillows the room already had instead of simply providing the extra pillow as requested. I did eventually get the pillow after a discussion. This too was offensive and not in line with acceptable customer service standards.

I was offered no compensation for the error of lost "confirmed" rooms, let alone an apology. The room was clean and the continental breakfast was great to which I acknowledged the kitchen staff immediately after breakfast the next morning. I have rated our experience with only two stars for the cleanliness and continental breakfast. Losing a booking, especially with a large event in town at that time could have been devastating. I would most definitely like to receive a response to these issues.

1. Lost room despite confirmation of availability.
2. Customer service at the desk (pillow reluctance).
3. Same price for a double queen that was quoted for two King Suites.


My wife and I wanted to get away for a long weekend. We were going to stay on the beach but decided since there was a comfort suites 10 miles down the road we would drive it. We are long time stayers at comfort suites so we did not mind it. First Comfort Suites Foley (AL) double charged our room so that was not a big deal. Out second problem was the smell in the hallways and in the room. We could not figure out the smell. We went down stairs on the elevator and seen a man the some pesticides and said he was spraying for bugs. We said what kind of bugs and he would not say.

We left and got something to eat and came back to the room. I was taking a shower and my wife screamed out and she came running in the room and said there were cock roaches in our room. My wife video taped it at and they were everywhere in the room. Took the video downstairs to the hotel clerk and she did not even want to see the video tape because they were aware of the issue. They gave us a room across the hall and it wasn't any better. Had the same oder that the other room had but 10 times stronger. Had to go buy candles and spray to get the smell out the room. Then the WiFi did not work at all in our room.


Just checked. Pulled out sleeper sofa and mattress covered has urine stains and dark stains of unknown origin. Called front desk and politely asked for someone to bring new one. Was told to come to desk and get it myself. Reached in closet to get blanket to cover the mattress and it was full of pet hair. Obvious that the housekeeper just folded up everything and put back in place, or either assumed it was clean. Disgusting! Ran out of blankets due to full hotel for mustang convention.


I purchase two rooms on 26-29 May at San Antonio Comfort Inn & Suites 6039 IH-10 West San Antonio, TX 78201 and staying in one of the rooms was my daughter, her husband and my grand kids 10,7, and 2. They notice the desk in the room was turn around backward so, they turned it around the right way and there was a used syringe lying on the floor behind the desk. Contacted the person on duty, they came up took the needle and look for more paraphernalia found and pill behind one of the dressers.

Call the manager "Linda Westermann" She was on vacation at the time, She said she would take care of it and the would be a refund on my credit card. The was, $23.35. That was an insult to me and my family for what they went though. I called Linda back and she said she would talk to supervisor and get back with me. Its been almost a month and haven't heard from her or Comfort Inn. I can not believe how they handle this situation knowing children could have serious hurt because of the incompetence and poor management.


We stayed for one night at the Comfort Suites Hotel in Cicero, N.Y. We were in the area to attend a surprise birthday party. I felt we paid a ridiculous price for the area - but there wasn't a lot of choice - so "suck it up buttercup!." The rooms are advertised as having free wireless. There was free wireless, but it kept cutting out. We would just find the site we were looking for and it would cut out. This happened during the whole stay - it wasn't as if it was just for an hour or so during the day. We were waiting for an e-mail from another party goer to meet with them - the inability to depend on internet was annoying. Our room appeared to be between two different "wedding groups". The people on one side had about 6 people in the room talking til about 3:00 a.m. and the other side were going until about 1:00 We didn't complain because we were too tired ourselves.

The rooms are not very sound proof at all.
For the price we paid I would have expected that we would at least have real glasses (maybe even a couple of wine glasses) instead of flimsy plastic. The complimentary breakfast didn't earn any compliments from us! I'm not sure the eggs were ever near a chicken! The coffee was terrible (and we're not coffee snobs) My husband didn't even drink it. And Coffee Mate - really!! A decent coffee with half and half or cream would have gone a long way to make our stay a little more enjoyable. We do travel a lot and have stayed at some of your hotels in the past - not so sure we will quickly forget this over priced experience.


Comfort Suites was the best choice while I planned for a family vacation. We went to Myrtle beach and had a luxury five bedroom, four bath home offers a fully equipped kitchen, washer/dryer, and a beautifully decorated back patio. It was a vacation worth it. My family felt relaxed and thanks to Comfort Suites where I was able to get detail of Banyan before booking it. They placed couple of pics on the website which allowed me to take a look at the place before booking it. We were around 8 family members on the whole and needed a larger accommodation and this was the right place. Comfort Suites allows you to choose your hotel after taking few details on how many adults and children and which dates we were planning, Based on this it searches and fetches the right place and hotel. Thanks CS for giving us an awesome vacation.

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