Quality Inn Customer Service
Rated 1.36 of 5 Stars
Based on 111 Complaints

Contact Quality Inn Corporate

Toll free phone number: 1-800-300-8800

Quality Inn is a large US based hotel chain. The company is a division of Choice Hotels, so if you have a comment or complaint you will need to direct your feedback to Choice instead of Quality Inn for the best results.

The Choice corporate office has a division specifically for customer complaints. You can address your correspondence to Attn: Guest Relations Service Center, 6811 East Mayo Blvd, Suite 100, Phoenix, Arizona 85054. If you have a problem with your stay at Quality Inn, you can reach customer service at 1-800-300-8800, Mon-Fri 6am-8:00pm, Sat-Sun 7:30am-4pm (MDT).

Common issues with Quality Inn are rude employees, billing problems, dirty hotel rooms, broken equipment, and maintenance issues. There are also general problems with bookings that can result in cancelled rooms or rooms being unavaiable at check-in time.


Experienced poor service? File a complaint here!

Quality Inn Contact Information

Report complaints to corporate and get satisfaction

  • Quality Inn headquarters address

    • 6811 East Mayo Blvd, Suite 100, Phoenix, Arizona 85054
  • Company website

  • 1-800 phone number

    1-800-300-8800
  • Better Business Bureau rating

    A
  • Customer service hours

    Mon-Fri 6am-8:00pm, Sat-Sun 7:30am-4pm (MDT)

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Top Quality Inn Complaints

Browse more than 111 reviews submitted so far

20

We booked one room at Quality Inn 114 Route 28 Kingston NY 12401 for Sep. 1, 2018 for one night, the booking include
01 SEP 18 - SATURDAY
HOTEL ALBANY INTL OUT-02SEP
QUALITY INNS AND SUITES 1 NIGHT
QUALITY INN AND SUITES 1 ROOM 1 KING BED SMOKING FREE HI
114 ROUTE 28 COFFEEMAKER, IN-ROOM HAIR DRYE
KINGSTON NY 12401 RATE-152.10USD PER NIGHT
FONE 845-339-3900 CANCEL 01 DAYS PRIOR TO ARRIVAL
FAX 845-338-8464
GUARANTEED LATE ARRIVAL
CONFIRMATION 29313409
We got smoking room (I never smoke in my life) due to overbooking, all hotels in the area were sold out so we had to stay in the room with open windows all night and it was a miserable night. I am requesting a refund of $167.31 my payment to credit card (xxxxx7558), Quality Inn invoice shows account 608269617 room# 271.
Simon Markowicz

20

I submitted a complaint on Friday August 31, 2018 about not speaking to the manager (Shannon) at Quality Inn in Valparaiso Indiana. I called her several times and she made no attempt of calling me back. I did receive message on Monday September 3 from Ron (520) 833-9200 who he said was from corporate office. I called back and within 5 minutes and talked to Ron. he was offering me $50.00 credit. I told him I don't want the credit that I wanted my $273.28 refunded to my credit card. He kept saying you can use the credit. I kept telling him I don't want the credit. Ron says let talk to my supervisor (Lenny) he puts me on hold for a brief moment. Ron gets back on the phone and says "this unheard of but my supervisor is willing to give you $75.00 credit. As I explained to Ron I don't want the credit. He kept saying but why. I finally asked to speak to his supervisor. Lenny gets on the phone and I could barely hear him. I hung up. I'm really tired of the running around. All I want is my refund.

20

No hot water, refused refund, better business bureau contacted, not disclosed at point of payment.

20

I had reservations at Quality Inn in Valparaiso Indiana on august 16- 19 to drop our daughter for school. after we checked in and went to unlock door. the bedspreads were stained and it smelled like smoke. I went back to the front desk and explained to them and they gave me another room. again that room was dirty and smelled like smoke. I went back to the front desk and asked for a refund. its been two weeks and I haven't been refunded. I've called three time including today. I have talked to samatha twice and she was going to leave a message to Shannon the manager. Shannon has not called me back. I called again today and talked to a monica and she was going to leave a message to Shannon.

Alex Flores
5203490225

40

I would like to make mention of a few things I found disturbing while at Quality Inn, Walker, Michigan, and hope they will be addressed.

The vent in the bathroon appeared to be filthy. The sink in the room backed up to the top when used for any length of time. The air conditioner/ heater cover was busted up badly and looked like a piece of junk. There was a burned out lightbulb in the nightstand nearest the bathroom. The internet was so weak I had to go down to the front lobby in order to use it. There were spider webs all over the staircase rails leading to the second floor. There was no fruit available for breakfast, to the dismay of several customers. The eggs and gravy were almost cold. All unnecessary. Paying attention to detail is important in your business.

The front desk girl, Lola, was very nice and helpful. Her kindness was appreciated.

All of these items can be verified. I doubt any of these have been rectified. We were in Room 208 for one night.

Thank you for your time and prompt attention to this matter

20

Dear Customer service

I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.

It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes. The property owner/manager KYLE came out to the desk and said “NO” he would not change it and continued to be extremely rude and nasty to me. I finally got angry and said to him that I would never stay at this hotel again and he then yelled at me and told me to get out!! I said sorry, we have already booked and paid for the night and we have done nothing wrong and we are staying. Then, I left and went to the room. As I arrived in the room, the phone rang and it was KYLE. He yelled at me “Your credit card was declined and if you are not here in 10 minutes to pay the bill I am calling the cops!!!!” I was absolutely appalled and shocked as we had already checked in with Skylar and paid and everything was fine. So my fiancé and I went back to the front desk and called the bank. The bank told us that the credit card was fine and the payment had already gone through. Turns out the front desk had the wrong credit card on our account, it was somebody else’s card that was declined not ours and it was Kyle and Skylar’s fault. KYLE did not apologize or even show his face. Furthermore, they also had my address mixed up with my fiancée’s address. In the meantime, while we were dealing with this mess, a sweet little old lady came up to the desk to check in. She was upset that they raised her rate by $50 because the hotel was filling up. That didn’t seem fair at all, but manager KYLE and SKYLAR didn’t care and said she would be billed anyway because it was too late in the day to cancel the reservation. They were so rude and ignorant to that sweet lady!! I think the customer satisfaction plaque that hangs on the front desk wall should be burned and discarded because KYLE and SKYLAR don’t have a clue as to what customer service is. To make matters worse, our room somehow magically did not get cleaned that day…….funny how that happened. Also, the air conditioning didn’t work and the beds were horribly hard. After we had checked out and left, I checked my CHOICE app and it said that our August 1 & 2 reservation had been cancelled. Which told me that I was not getting my points and that Kyle really didn’t want me to fill out the survey regarding our stay. This was without a doubt the absolute worst experience of my life. I do not understand how a person with KYLE’S attitude can possibly manage a hotel. Customer service should always be top priority. KYLE really needs to take MANY human relations courses and learn how to be polite and helpful. I called Choice and complained about how I was treated at the hotel and the Choice representative was so kind and helpful. He apologized for Kyle’s outrageous behavior and gave me the points that I was supposed to earn for that 2 night stay. I travel all over the world all the time and I am a diamond status member with choice, but I will never again stay at the Quality Inn Grand Suites in Bellingham, WA. I would very much appreciate a gift card or credit for a free night stay at any Quality Inn to compensate for the horrible experience my family and I had to endure. Thank you for your time.

Kind regards,

Wendy Picken
780-799-3309

20

Though I made a reservation at another hotel, I have also been a frequent guest at your hotels across the USA. I asked a question of one of your associates and the response was so horrifying that I thought you should read it. He does mention in this email that he is associated with your company. My question to him was: "My children are going to Purdue University. I had made a reservation earlier and did not know the dates that they would be permitted to access the dorms. Now that I have the date, I want to change my reservation for my children. My husband and I will be staying both nights, but my children will only be staying one night. Would you please advise me as to how I might change the reservation, thus eliminating one night from their reservation.
Thank you in advance.

-----Original Message-----
From: gm <gm@hotellaf.com>
To: Potterf <Potterf@aol.com>
Sent: Thu, Aug 2, 2018 11:59 am
Subject: Reservations At TravelLodge Lafayette

Good Afternoon,

We have received your request to change your reservation for only 1 room while you are here visiting Lafayette for Purdue. I cannot begin to explain how Ridiculous your request seemed for multiple reasons. There are some questions you should ask yourself as an American Consumer, which i can gladly take your through.

While making this reservation did you check on the policy for cancellations and/or changes?
If the answer to this question is yes proceed, if not then you are 1 of thousands of stupid Americans that are some of the dumbest consumers in the world. How many days in advance can i make changes or cancel? Is there a cost associated with this? Am i ready for the consequences of having cancellation fees charged? Am i too good to follow these rules? Are they not plain and simple? Will a hotel with 121 rooms that operates 365 days a year and sees about 10,000 people a year going to make a exception for me , because i agreed to the cancellation and change policy but now i want to screw them and save my money. This hotel saved this room for me for this date when they could have probably sold to others and secured funds which is why a business operates. Honestly i can go on and on but it boils down to this regardless of how you feel about it. If you are within your cancellation period go to your reservation on the site which you reserved on and cancel. If you are past the cancellation then tough luck; your money is now the hotels. ( we pretend its the hotels and i just work here , but if you do the research im king big dingaling at this hotel and family.) On a last note i would like to say how disappointing it is that you represent yourself as a purdue parent and such a terrible consumer. I guess any buffoon can get into purdue nowadays.

I hope this message finds you well, and if by any chance you have any issues when you show up to my property and either my maroon or brown car are right here under the canopy, that means im physically at the property and would love to discuss this any further face to face. Just ask for Jimmy or Jimesh. My father in law or wife might be at the front desk but they will guide you right to me.

On a last note , if you would like to stay at any one my family or I's Properties in Lafayette, you can always contact the

Quality Inn Lafayette
Super 8 Lafayette
Motel 6 Lafayette
Baymont Inn and Suites
Laquinta Inn and Suites
or
the Campus Inn .

Thanks again for your time and money which i can say will be going toward my children's tuition and hopefully one day your kid can work for mine.

With Reguards,
Jimmy

765 447 4142

20

Dear Customer service

I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.

It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes. The property owner/manager KYLE came out to the desk and said “NO” he would not change it and continued to be extremely rude and nasty to me. I finally got angry and said to him that I would never stay at this hotel again and he then yelled at me and told me to get out!! I said sorry, we have already booked and paid for the night and we have done nothing wrong and we are staying. Then, I left and went to the room. As I arrived in the room, the phone rang and it was KYLE. He yelled at me “Your credit card was declined and if you are not here in 10 minutes to pay the bill I am calling the cops!!!!” I was absolutely appalled and shocked as we had already checked in with Skylar and paid and everything was fine. So my fiancé and I went back to the front desk and called the bank. The bank told us that the credit card was fine and the payment had already gone through. Turns out the front desk had the wrong credit card on our account, it was somebody else’s card that was declined not ours and it was Kyle and Skylar’s fault. KYLE did not apologize or even show his face. Furthermore, they also had my address mixed up with my fiancée’s address. In the meantime, while we were dealing with this mess, a sweet little old lady came up to the desk to check in. She was upset that they raised her rate by $50 because the hotel was filling up. That didn’t seem fair at all, but manager KYLE and SKYLAR didn’t care and said she would be billed anyway because it was too late in the day to cancel the reservation. They were so rude and ignorant to that sweet lady!! I think the customer satisfaction plaque that hangs on the front desk wall should be burned and discarded because KYLE and SKYLAR don’t have a clue as to what customer service is. To make matters worse, our room somehow magically did not get cleaned that day…….funny how that happened. Also, the air conditioning didn’t work and the beds were horribly hard. After we had checked out and left, I checked my CHOICE app and it said that our August 1 & 2 reservation had been cancelled. Which told me that I was not getting my points and that Kyle really didn’t want me to fill out the survey regarding our stay. This was without a doubt the absolute worst experience of my life. I do not understand how a person with KYLE’S attitude can possibly manage a hotel. Customer service should always be top priority. KYLE really needs to take MANY human relations courses and learn how to be polite and helpful. I called Choice and complained about how I was treated at the hotel and the Choice representative was so kind and helpful. He apologized for Kyle’s outrageous behavior and gave me the points that I was supposed to earn for that 2 night stay. I travel all over the world all the time and I am a diamond status member with choice, but I will never again stay at the Quality Inn Grand Suites in Bellingham, WA.

20

We arrived on Aug 1, 2018 at 5:00 we were sent to Room 112, this room was not cleaned, beds not made wet towels on the bathroom floor, we booked a room with a king sized bed, no king sized bed. we were sent to Room 119, no king sized bed. We were sent to Room 202, finally a king sized bed. This was all very annoying, we went to relax. There are so many motels in the area we will never book a room at another Quality Inn in Port Clinton or any where else . How can you use the work quality.
Ruth Bennett

20

We checked into the motel at 3:oopm on Friday the 4th of Aug The front desk lady was not very friendly. they put us in room 860 going up to our room the elevater was very dirty and slow and old, the room was terrible,there was wrappers under bed and under hidebed along with the romote, crumbs in the coushins of hidebed, there was big patch marks in the walls no decorations at all, bed sheets had small stains.toilet paper was empty no extra ones, dust everywhere, balcony had one chair which was so dirty, sliding doors did not slide without a tug which was disgisting dirty, towels where clean but just kinda thrown on the rack. and the room smelled like smoke! i went down and complained and the front desk lady moved us rooms. the next room was 360 it was alittle better, very dusty. tub mat was black did not dare to stand on it, shower had no drip of hot water could not even begin to shower, needed valve replaced, balcony and slididng doors needed cleaned and fixed, no kleenex. our stay at this place was just terrible, i work in a motel and i would be so embarrsed to rent these rooms. the carpet was also filthy, I went to use the lobby bathroom and there was no toilet paper in it. On a good note.....breakfast was very good and plentyful!

20

We stayed at your property in Irondale Alabama and the floors were absolutely filthy we were there for the funeral of my 93-year-old father when my wife got out of the shower and walked on the floor her feet turn black so I took a washrag and swipe across the floor and was absolutely a palled away the floors were not cleaned very unacceptable when I went to the office and complain to the manager he accused me of being racial and used a race at me I did not Appreciate it

20

We stayed at your property in Irondale Alabama and the floors were absolutely filthy we were there for the funeral of my 93-year-old father when my wife got out of the shower and walked on the floor her feet turn black so I took a washrag and swipe across the floor and was absolutely a palled away the floors were not cleaned very unacceptable when I went to the office and complain to the manager he accused me of being racial and used a race at me I did not Appreciate it

20

I book a room with Book.com for $92.75 at Quality Inn International Dr Orlando FL. I cancel the room a minute later and got a confirmation number. My card was charge $92.75. I called Quality and they said to call Book.com. Book.com said they called Quality and they would not refund my money. I called a minute later so they were not out a booking. Quality got my money and rented to room again and got that money.
I will not stay at another Quality Inn or book a room thur Book.com and will tell everyone how I got took.

20

Quality In General Manager (Mafu Patel--Chad) approved cancellations for 2 hotel night
reservations---verbally promised to process credit to my credit card to my employee booking
agent ID90--(phone:877-298-5233 or 817-767-4041) First credit was for computer booking error
with wrong reservation date $65.55. Second credit was for $77.58 for Sunday 7/29/18 cancellation
phoned in to General Manager Chad at hotel desk and ID90 on Thursday 6/26/18 several days prior
to CANCELLATION DEADLINE PROVIDED ON CONFIRMATION. When ID90 attempted to process
the two credits Quality Inn management denied approval--a deliberate lie.
Please help correct this injustice and unfair customer service practice!
ID() Booking numbers: 88072566 and 88072841

20

Me and my 3 sisters booked 2 rooms at the Quality Inn(MD300) and we paid extra for non-smoking rooms. Both rooms had heavy smoke smell which I told the person at the front desk. The TV in one of the rooms didn't work so the next morning they moved us to another room since we were staying for 2 days. The TV came on for about an hour and then we could hear but had no picture. The TV in the other room was very fuzzy so you couldn't enjoy the TV. The carpet was very soil and had only 1 working light. It was hard sleeping because the bar and lounge had parties both nights and the music was really loud. Around 2 to 3 AM other tenants was outside of our door and were very loud. When we checked out we explained all our concerns to Lyndi and she was extremely rude. We told her we wanted our money back for the non- smoking room and she said we weren't charged any additional fee for non -smoking room. We explained to her when we made the reservations on- line that there were additional fee to reserve non-smoking she said that wasn't true. My nephew was also stayed there and told her he had paid more for a non-smoking room.an she said we were incorrect. I told her I wasn't going to argue with her. I will never every stay in another one of your hotels and I have always stated at a Choice Hotel and was always very happy until this experiennce.

20

Pagosa Springs Quality Inn. I ended up with spider bits on my back and arm. I stayed there 7-24-18. The bugs were reported to the front desk clerk. He asked me if I found the spider. He said he was sorry and did not know who he was going to report the incident to of the management staff. Did not ask how I was or if I was in pain and showed no comparison for my situation. No one has called me as a courtesy follow up. This warrants a complaint to the local health department. TV was not working and cord from the phone handel was disconnected. There was black substance in the corner of the bathroom.

20

Ladies reserved two rooms with interior common door. Arrived early and reminded desk that is what was requested. At 3:00 official check in no room with adjoining door.
One Room on second floor at top of stairs had uncontrollable cold air. Very cold for person whose bed was next to AC
Second room had moderate AC and I could not find thermostat on wall.
Dining room had only one AC working. When reported to desk. Employee stated that QI knew it was not working.
Date of stay:: Sat July 14 to Monday July 16, 2018
Location; Northampton, MA
Cell 781-733-7445
Kathy@organicplantmagic

20

My husband booked the hotel and The hotel was horrible I Do not recommend it at all. firstly the room was dirty, the sheets had stains on them and when we told the the front desk lady she was extremely rude, we told the front desk lady if she could change the sheets, after waiting for it about 15 minutes, she arrived and said that I was wrong about the stains and claimed that it was the "detergent" that made the sheets look stained. Of coarse it wasn’t the detergent that stained it, you could tell that the stains were black like as if it was dirty. She did not change the sheets and instead gave us another room, that we did not ask for, the room was a two bed room, it was only me and my husband so we thought it was not necessary for us. She then raised her voice and I quote said "don't give me attitude" she was very rude to her customers who only wanted the sheets to get changed, it was an easy fix and she was being very difficult, she then walked alway when I said that she can't say that especially to a customer, and she walked away angrily without an explanation, she then came back and said we’ve given you a refund, my husband and I look at each other confused, we hadn’t even asked for a refund. We were very disappointed. Thankfully we ended up finding a really nice hotel 5 minutes away from the horrific quality inn. It was the CHANDLER SOUTHGATE hotel, and let me tell you, it’s a few dollars more but the customer survive heir is amazing they treat you with kindness and respect, the hotel is nice and clean, so DO NOT GO TO QUALITY INN the customer service was horrible, the room is small and dirty, and the bed is not clean. If you want your customers to be happy and have a good experience then hire a better front desk lady at the chandler location. She was very rude and raised her voice and me and pretty much did whatever she wanted with our stay she did not give us a choice. She made the stay about her and took the easy way out like a bad employee instead of fixing the problem and coming to good terms. I will never be staying here again and I’m going to post bad reviews on as many websites as I can and spread the word to all my friends co workers and family. The lady was horrible and she does not deserve to be working for quality inn when there can be someone else who can make the stay right.

20

I staying in a quality inn in alantic city. It was the 328 E White horse pike, Absecon, Nj 08205 location. We booked a stay there for July 1st-July 5th. And ended up wanting to not stay there even one night. We checked July 2nd first thing in the morning. And here is why... we walked in expecting a hotel and got a motel? We walked up flights of stairs to our room on a 95+ degree day. There was trash in front of the door of our room. We walked in and the bed comforter and sheets were wet. At this point we were disappointed but trying to make the best of our vacation. We politely went to the front desk to ask for new sheets and were told a maid would change our sheets and take the dirty ones. And then proceeded to the beach. We get back like 7 hours later and walk into our room with the dirty bedding still on the floor and no clean ones. So my boyfriend goes down to the front desk and explains what happened. The associate gives him a new one which is always dirty with many stains. He takes the down to the front desk again and was told there were no more sheets available?? Which seems impossible for a hotel? There should always be clean bedding available. So we had to sleep on a bare bed all night. We also got no towels or wash cloths and asked for those the same time as the new bedding the first time we went down there. So that night we were already looking for a new hotel to check into because of all this inconvenience. With it being July 4th week it was almost impossible. We woke up first thing in the morning and started packing our bags to check out immediately and as I’m packing up a cockroach crawls out from under the bed near my foot. That right there was the absolute last straw. We basically ran out of there to the front desk fuming. We go tell the associate at the front desk and he apologized and tried to put us in a new room? Of course we were disgusted and never wanted to step foot in there again. We checked out and he wouldn’t even give us a full refund only for the remaining days we didn’t stay. Which I think is absolutely since our stay was so horrid. This was the worst hotel experience I have ever had. I’m at upset with the lack of cleanliness and at the fact we couldn’t receive a full refund. I don’t normally file complaints but I felt like I had to voice just how embarrassing that hotel experience was. Our quality inns here in canton Ohio were never that bad so we didn’t expect any of this. I have pictures and a video to show our experience as well but it will not let me attach. If there’s is another way to send them I would like to do that. Thank you

20

I am not one to complain but after thinking about it for a couple of days, I feel I need to say something. I usually stay at Quality Inns or LAQuintasbso I was very disappointed. If it had not been late, I would have left to find another hotel. My sister and I stayed at the Quality Inn in Lake Park, Georgia. After giving us the key card to our room, we go there and the room was not cleard or made up. We went to eat and came back. A broom was left by our door and the television didn’t work (had to call the office). When I took a wash cloth to wash my face, it was badly stained. I asked the cleaning lady for another one and it had a hole in it. I didn’t say anything.
I’m not asking for an refund but I would like a discount for a future stay.
Thank you.
Sandra Straub
(772) 529-7800

20

I staying in a quality inn in alantic city. It was the 328 E White horse pike, Absecon, Nj 08205 location. We booked a stay there for July 1st-July 5th. And ended up wanting to not stay there even one night. We checked July 2nd first thing in the morning. And here is why... we walked in expecting a hotel and got a motel? We walked up flights of stairs to our room on a 95+ degree day. There was trash in front of the door of our room. We walked in and the bed comforter and sheets were wet. At this point we were disappointed but trying to make the best of our vacation. We politely went to the front desk to ask for new sheets and were told a maid would change our sheets and take the dirty ones. And then proceeded to the beach. We get back like 7 hours later and walk into our room with the dirty bedding still on the floor and no clean ones. So my boyfriend goes down to the front desk and explains what happened. The associate gives him a new one which is always dirty with many stains. He takes the down to the front desk again and was told there were no more sheets available?? Which seems impossible for a hotel? There should always be clean bedding available. So we had to sleep on a bare bed all night. We also got no towels or wash cloths and asked for those the same time as the new bedding the first time we went down there. So that night we were already looking for a new hotel to check into because of all this inconvenience. With it being July 4th week it was almost impossible. We woke up first thing in the morning and started packing our bags to check out immediately and as I’m packing up a cockroach crawls out from under the bed near my foot. That right there was the absolute last straw. We basically ran out of there to the front desk fuming. We go tell the associate at the front desk and he apologized and tried to put us in a new room? Of course we were disgusted and never wanted to step foot in there again. We checked out and he wouldn’t even give us a full refund only for the remaining days we didn’t stay. Which I think is absolutely since our stay was so horrid. This was the worst hotel experience I have ever had. I’m at upset with the lack of cleanliness and at the fact we couldn’t receive a full refund. I don’t normally file complaints but I felt like I had to voice just how embarrassing that hotel experience was. Our quality inns here in canton Ohio were never that bad so we didn’t expect any of this. I have pictures to show our experience as well but it will only let me upload one. I also have a video if you have a way I can send that in. Thank you

20

On 7-15-2018 I stood for one night at the Quality Inn in 1914 Julian R. Allsbrooks Hwy in Roanoke Rapids, NC 27870
(252) 537-9927
GM.NC556@choicehotels.com

I was taking a shower and nasty water from the drain was coming up because the tub drain was clogged, I called the front desk at 8pm and they told me that they could not help me until the morning they offer to move me to another room but it was to much of an inconvenience so we stood but my wife was not pleased and told me she does not want to stay in any of your hotels please reply thank you samuel Maldonado 3212867463 maldonadosamuel@rocketmail.com

20

I would rate your company as a 0. Walked into your establishment wanting to get a room for the night. While waiting for 5 min and 2 of your employees right behind the counter saw us and never even acknowledged our existence. Then one of the employees answered her personal phone which was the last straw. We walked out. I’ve been in the service business for 30 yrs and I’ve never been treated that way if I did I wouldn’t have a job!!

20

Dear Mr./Mrs,

I made a Reservation on July 1st via Expedia for the Hotel Quality In at international Drive,8300 Jamaican CT Orlando FL 32819. Reservation day from 3 -8 July. Itinerary #7362840057820. Then, I received on July 3 an email from Expedia that my reservation will be hold on up to 11:30 am just before taking my flight to Orlando. Expedia referred me to contact the property. See print screen below. To ensure my stay at Orlando before my flight I made a reservation for Hotel Quality Inn Orlando Airport. Itinerary number#7363454940300; Reservation day from 3 -8 July. In the meanwhile I contacted directly Hotel Quality In at International Drive for the booking. Once my directly booking was confirmed at Hotel Quality Inn at International Drive I called immediately Hotel Quality Inn Orlando Airport to cancel the booking. The receptionist said OK. To my surprise I went to my credit card statements and I saw that I was charged the whole stay. How is it possible that my room was charged and I called to cancel the room booking? And also how do the Hotel charged me and I do not show! Why didn't the receptionist report that? Why could the hotel send an email if they see that I didn't show up. I don't understand. Why has nobody (re)-called or send an email that I do not show and asking why. And when I call Expedia and also Hotel Quality Inn Orlando Airport again for the room cancellation, why was the room not cancelled at the moment I called again after I noticed that the room was charged? Expedia informed that Hotel Quality Inn Orlando Airport denied to refund the money even though I stayed in the same hotel chain. I would like to know how can I get my refund?

Looking forward for your earliest reply I remain.
Best regards,

Earlene Laken

20

To whom it concerns,

On July 1st and 2nd we had book a room with the Quality Inn located at 10 Polito Ave, Lyndhurst, NJ, 07071. We had booked this room for our sons birthday. First off I do not know how you could allow your name on that franchise. One of the reasons we booked it was for the pool and when we got there the pool was so full with people you couldn’t even swim. When we inquired about this at the front desk they told us it was a public pool and people pay to swim there. If we had known this we would have not booked our vacation there. We decided to give it time and maybe it will clear up. We procede to go to the room and to our surprise in 90 degree weather the air conditioner was barley working. When we said something to the front desk they told us that all the rooms were booked and to wait a little for it to cool down because the housekeeper just turned it on. After a while it cool it down a little so we decided to go to try the pool. This is where the major complaint comes in, when we arrived at the pool there were people with beer bottles partying everwhere. My son and his cousin were able to get in the pool but kept getting pushed around. After that my son could not swim and was walking over to where his father and I were when he almost stepped on a beer bottle cap. Thank god I had gotten up to walk over to them when I spotted the bottle cap and told my son to watch out. That could have been a major lawsuit if my son got hurt and I do know this because I work for a corporate lawyer. The pool area was disgusting broken glass everwhere and people partying. One person told us we were lucky we weren’t there on Saturday because they had to call the cops. We went back to our room spent the night there miserable because the air conditioner still wasnt working properly. In the morning we decided to give it one more shot benefit of the doubt basically. That day was our sons birthday and we just wanted him to have a great day. Well the pool ended up being closed because they had to clean up from allowing the public to use it. My son was so upset and started to cry thats when we decided to leave. We called expedia where we book through and they tried to talk to the franchise owners but the front desk said they were unavailable and could not refund us our money back. Expedia was the only ones who help us get another room across the street at the Courtyard by the Marriott. I have stayed at Quality Inns before and never had problems like we occured here. I know it is a franchise but your corporate name is being represented in an unprofessional manner. I am surprised your company would allow this. Our family travels alot and we will never use your hotel again. We have contacted the better business bureau and explained everything to them and I am also speaking with the corporate lawyer I work for in regards to what actions we can take to get a refund and also how we can explore other options so the the public knows how deplorable the conditions are there and other family’s will not have to endure this. I am truly disappointed that a major corporation like yourselves would allow this.

Sincerely,

Christina Sinibaldi

20

We stayed at the 110 E Frontage Road Quality Inn in Aiken SC on 6/15/18. The room was FILTHY! Wouldn’t give any stars if possible.

Flat out filth under the fridge. Moved the nightstand to plug in my laptop, only to find more filth. The floors were dirty with dead bugs here and there… And best of all… there were small spots of human crap on the bathroom walls! I didn’t figure that out until after I had eaten something that made me very ill (nothing to do with the motel) and couldn’t easily leave or we would have. All the walls were gross, the chair in the room was filthy and there was a “roach” (as in marijuana!!) on the nightstand.

The walkway outside our door reeked of dog urine and there was a huge gap under the door. Had to place a towel in front of the door to keep the odor out. Tho the room had its own stench. Even the pillows reeked – like dirty construction workers. The place was disgusting.

Someone had set the parental control on the TV. When my husband called to ask about that, he was basically told “Oh well”. The wifi is 100% unsecured, plus we never could connect.

There was a motorcycle show there that weekend that I directly asked about because they were drunk and rowdy. The person working that day, Pat, flat out told me, “They are not staying at the hotel”. Huge lie. How can anyone lie to customers like that!?! I needed to be up at 5 am, but the bikers kept me awake until 2 am. We called about the noise - that helped for about 30 mins. :(

And we had to pay $40 for the dogs. My little dogs are far cleaner than room 117!

This is more than a maid issue, so please don't just push it all off on them. They probably are not given enough time to thoroughly clean as needed and they have nothing to do with lack of proper upkeep.

I have images but cannot get google to download them. I can text them to you if you’d like.

Gina Dyches

20

The message might be alittle long because I have to explain what happen that lead to my complaint.
So on Monday 5-25-18 I woke up before the rest of my family around 8am and decide to check out the breakfast you guys offered to see if it was something my family and I would be interested in eating. So I walked over to the front desk and took a look. So I decided my family and I would eat here. I ask the gentleman at front desk what time breakfast ended. He told me 10:30am. So at this point I took the car and fill up the gas tank and clean out the car to give my family a little bit more time to sleep. Granted I was told 10:30am. After I finish up, I came back to the hotel, woke my family up and we headed down to the lobby just before 9am. When we get into the lobby it was very busy! We were able too grab the only table left in the corner, which was filthy and I had to wipe off myself. So when we went up to get food there was nothing left. Not even waffle batter to make a waffle. I walk over and ask Damien (I think that’s her name, she’s a young bigger black lady) if she was going to fill the buffet back up. She turn to me and said breakfast is almost over and then just walked away. It’s 9:10am ! At this point I’m upset how she just talk to me and that the gentleman at the front desk told me 10:30. At this point I’ve been waiting 10 min to even ask the lady for more food and there was other people waiting as well. I asked the gentleman why he told me 10:30am and he looked me right in my eye and said he didn’t which I know he did! At this point I asked to speak with a manger. The manger came out and I explained my situation. He was very apologetic and said he would talk with Damien. About 10 min later Damein filled the breakfast buffet back up. While I was eating the manger came back and apologized again. We shuck hands and I thanked him for talking care of the situation.
So later on that evening we came back to the room and decided to watch TV then to come to find out the TV wasn’t working.(it wasn’t getting a signal from the cable box). I called front desk and asked if the cable was out. She said she would check the tv in the lobby and call me back and let me know if the cable was out. But after 30 min no phone call so I walked down to lobby. The lady appogized and said she forgot to call me back. Said cable was good. Then the lady walked to my room and just wiggled the wires until TV came on. Didn’t fix or replace anything. But it worked until we turn TV off again.
So next day 8-27-18 we didn’t want to watch TV until we got back from dinner around 9:30-10pm. We turn TV on and same problem. So we tired to fix it ourself for about 20 min till we decided to call front desk because we couldn’t get it to work. Now front desk said we will be right over. So about 30min go by and no show. Then I decided to walk down to the front desk to see what was going on. The gentleman told me that Damien was already heading our direction. So I’ decided to walk down to the front desk to see what was going on. The gentleman told me that Damien was already heading our direction. So as I was walking back to the room I passed Damien with the HDMI cable in her hand. She recognize me from breakfast and gave me a dirty look. I didn’t pay much attention to it. So I go back to the room and my girlfriend said Damien was getting a HDMI cored. At this points it’s 10:40-10:45pm. So we wait patiently for a new cord but nobody ever shows up or even calls. After another 30 min go by my girlfriend goes to front desk herself and ask for the new HDMI cored. They tell her the mainance man would bring it at some point. Now that’s totally bullshit because she was the 1 sent to fix the TV the 1st time!
Damien was trying to give me a ruff time because I told her manager on her for her behavior the day prior at breakfast! I think Damien should be written up or fired to be honest. I’m sure my family aren’t the only people who has been disrespected by her !
At this point I called the hotel off my cell phone and ask for reservations to talk with someone new and hopefully a manger. A lady named Yuon answered and I began to explain my situation. She acted like she didn’t care and said no manager until morning. I I told her that there’s a HDMI cored on the tv in the lobby. I said your employees can sit at the front desk and watch tv but I have to stare at the wall. I asked Her for corporate’s number, she told me she had it but wasn’t going to give it to me. She said that she could get a supervisor but when I asked who was the supervisor she wouldn’t offer a number, she told me she had it but wasn’t going to give it to me. She said that she could get a supervisor but when I asked who was the supervisor she wouldn’t offer me a name. I don’t want to talk with Damien again ! So she just hung up on me. I can’t believe that this hotel even gets customers with their customer service the way it is I’m going to also complain on yelp ,Google and Facebook !
I appreciate you taking the time to read this and hopefully hear back from you sometime soon thanks again

20

Last minute, late night stay at Quality Inn, Greenfield Indiana. Checked in at 130am on Friday morning 6/22. Went to bed around 3a. Woke up around 4am because something bit my elbow. Got up turned on the lights and checked the bed. Found a bed bug. Immediately called front desk to inform. Took quick shower, threw away clothes I wore to bed, got dressed and got the heck out of that room. Desk Clerk refunded my card and said Manager would contact me. Still waiting for the call. Hotel was dirty and disgusting. Should of known better to stay there. I had to worry about bringing bed bugs into my vehicle and home. Took necessary precautions but still Not a very good feeling and a BIG HASSLE!!!

20

My sister and I recently stayed in one of your hotels (Quality Inn South in Sioux Falls SD). We stayed several days. The policy for cleaning the room apparently is: The manager would go up, unlock the doors, place the lever to prop the door open and the staff would go down the the hall and clean out the rooms. We left our room for a couple of hour and returned to find that our door had been propped open and someone had entered our room, grabbed a tablet that I had left on top of my duffel bag, the tip I had left for the maid and one of the garbage bags from the room. I learned a lesson the hard way but feel that this hotel needs to review this policy. The manager did give us some compensation for the room but the violation that a customer feels after an incident like this is enormous. I hope that you will address their current policy of room cleaning! My sister, Linda Elliot paid for the room, so it will not be listed in my name. I am a Choice Card member and this is the first disappointing stay I have experienced.
Tamara Benoit

80

Lights in pool not working and loghts on lantern lights by pool out water fountain broke

20

We had reservations for two rooms on 6/01/18

when we arrived they had a band in the lounge that was so loud you couls hear it five blocks away, the place was packed icluding the loby. I ask the lady at the desk how late the band would be playing, she said 2 am! But she reasured me she could put us in a room far away from the noise of the band. It was so loud I could hardly hear the desk clerk and she too had troublehearing me. we were at least a half hour getting checked in, but finally she gave us a card to our rooms. So here we were very exhausted from our drive from Nebraska we went to our rooms and was very suprized when we opened the door to our rooms to find they were both already occupied!!!!! And needless to say so were the occupants that were already there!!!! So here we were stuck in Syksville MD with all the other motels full at approxamately 10pm with no where to stay all the motels were booked!! we had to travel two more hours away to find us a place to stay for the night and travel backand for to Syksville fpr the funneral we were there for. This was the worst experience Ive ever had in all my 50 years of travel and staying in motels!!! This manager if he wants to get into the disco business he should. But to try and combined the two absolutely does not mix!!!!!

20

I just had a very bad experience at a quality inn hotel in coon Rapids, MN. The address is 9052 University Ave NW Coon Rapids, MN
They except CLC Cards there. I had called them on Tuesday or Wednesday May 29th or 30th to reserve 2 rooms there for the night of June 1st.
I called the hotel directly and made the reservation. I told the gentleman that I am a corporate lodging member and that I would be using the card to check in with. The gentleman was nice and friendly and gave me a reservation Number. I thanked him and said see you on Fri eve.

I arrived Fri eve about 7:35 pm. I told the gentleman at the front desk that I had a reservation. He asked for my name, and I Said David Mansfield.
He looked it up and said, Yep, We have 2 rooms for you. I said that I was going to use my corporate Lodging card. He said " you can only use the corporate lodging card on a minimum 5 day stay." I told him that that was not true and that that was unacceptable. I also told him that when I made the reservation that the gentleman did not mention that. He said that he would make a phone call and get right back to me. He did, and when he came back he told me that it had to be for a minimum of 5 days and that he could not except the card but that i could have the rooms for $99 per room. I told him that that was unacceptable and that I would be making a phone call. I asked him why i was not told that info when I made the reservation? He said he did not know.

I called Corporate lodging and explained the situation. They said that the hotel cant do that and that that would be a breech of contract. They then called the hotel to deal with the situation for me. They called me back and said that the hotel would not honor the contract, and that they were very sorry and that they would be dealing with the hotel directly.

I then called a complaint line for choice hotels that I found on line. I spent the next 40 minutes talking with a representative but he was not able to help me at all. Very frustrating. I then called another CLC member and proceeded to depart the property. In all I spent over an hour looking for another hotel and dealing with all the phone calls.

I travel all over the country and use the CLC cards all the time. This is the first issue I have ever had with using that card. It was extremely embarrassing and completely unacceptable, the experience that I had at that hotel. No excuse for that kind of behavior. I work for a Motor Coach Company in Fergus Falls, MN

My Name is David Mansfield and I can be reached at dmansfield@ottertailcoaches.com

Please contact me and let me know how this issue has been resolved.

Thank you.

David Mansfield

20

What a horrible nasty place to stay. We had ants all over the first night . Complained in the morning and we were giving a new room . The new room had a mouse infestation. The landscaping was horrible, leaves etc all over the sidewalks, grass was 8 inches high both rooms were filthy dirty. Went to open a half and half individual container and it was solid mold. The half and half was not stored in ice or refrigerator, gross, gross, gross. I feel itch and dirty from staying here. Mice run all through our unit at night. Could not sleep . I want my fucking money back and this entire place shut down

20

Why have you made the choice privileges web site so hard to use. Previously you just put in where and when you wanted to stay,what you are( AARP,Rewards points needed for room, etc)

Now you choose on of these methods and you cannot change to another selection. I choose AARP and then wanted to see how many Reward Points I would need. It would not change.
I have been a choice member fo over 15 years, but am about ready to quit!
Don Tener

60

Our complaint is the price for value. We have stayed at luxury hotels for less. Our room did not even have a luggage rack to put luggage on. We stayed at an old fashioned motel across the mountains and there were two luggage racks. Also, staff members were very close to front door smoking, which is possibly illegal and at the least horrible health wise for guests. Walking past second hand smoke to get to our vehicle was not good. The Wi-Fi connection did work well.

20

Checked into my room and it had roaches. They switched me rooms and the sofa bed had dirty sheets and a dirty towel underneath it. The cieling looks horrible where the beds are. Overall not a pleasant stay for me and my family and had no choice stay here, it's 11pm.

40

On the 28th. of March I checked into the Quality Inn Location At 1806 Belmont Ave.Windsor Mill Md 21244 . The gentleman at the desk was pleasant and I was check into Rm. 132. When I got to the room it was not clean and they was two bags of garbage left the room. I went back to the desk and told the clerk what I saw and if that was the only room available plus it was not the type of room I had requested. He check my reservation and replied, that is the type of room on record. I then told him what I had requested and he said let me see what I have available. He then told me after checking that he has something on the second floor and I said Ok. I was then assigned Rm 240. I went up to room check the room, then I turned the TV on to find that the TV had no signal. I called back the front desk and spoke to another employee and told him that the TV was not working and he told that the internet was down and if I would like to change my room or he can give me a 5% discount. I replied that this would be the second time for the night I would be changing rooms and I did not want to change room and if he can send some one to check the TV. and he replied Ok sir I will send some one to check your TV. About 5 mins. a hotel security came to the room and put it to down load he said to me it will take some to down load did not happened. Thursday no TV. Friday morning I went to check out and I told the clerk a young Indian lady my Tv experience and if I could get a discount. she replied no! that they was a problem with the internet and I was told that when I checked in. I said I was never told about the internet being down and if I can get a discount since it was told to me on wednesday night after I check in and she replied no! with an attitude. I then said to her thank you and walk away I quickly returned to the desk and said to her can I have my bill please, she printed my bill gave it to me. I thank her and walked away. ( this was first stay at your brand because of the location I had to be but because of your female Am clerk attitude, hospitality and customer skills its my last.) Thanks very much

20

On March 28/18 I checked into Quality Inns in Clarenville Newfoundland Canada. There was a convention of some sort going on and I went to my RM. 315, I was on a business trip and had to be up at 6:00 am. I got into bed at 10:00 pm and the noise from the convention party was that high I could not sleep.
I called the front desk and Stacey Gillingham answered and said she would send some one to walk the floor. After an half hour I got out of bed and got dressed and went out to see where the noise was coming from. Out side my room in the stair well and up to the next floor there were 20-30 people ,beer in hand having the wildest party like something you would see at spring break, yelling cursing and screaming. Out side my room window below was an entrance and there were people smoking and partying as well.

I went down to front desk to complain and Rick Simms says there was nothing he could do. and I quote" 95% off the rooms were occupied by Partying convention people impossible to control".

I went back to my room so upset and disappointed. I could not sleep and kept thinking on how my human rights were being violated while the party went on till 1:00 am.
I could not take it any more and called front desk once again. Rick Simms answers again and is getting annoyed with yet another call from me. I then threaten to call police for disturbing the Peace and explains to him what this means. He says there was no need for those measures and sends some one up to the floor. and within 10 mins. it was dead calm.

It is unfortunate that this had to taint my expectations of the hotel. It was only a couple of months ago I stayed at this hotel and had praised to my coworkers on such a nice hotel with its new renovation nd to try it .
We have 6 other Technicians in my company and stay in hotels near this Quality Inn 5-7 days every week.

I would like a full apology and reimbursed for my Stay. I would even take a voucher for another stay at your Hotels to redeem my faith.

Dean Gulliver

20

on 02/27/18 I booked one room for 14 nights at the quality inn Martinez ca. from the 21st of March checking out on the 4th of April I used the Hotels.com company. The booking # is 8144732672469. After a few of days I realized that I only needed the room for 13 nights. Out of a courtesy for the hotel I contacted hotels.com., and told the rep about this. As I was talking to her I mentioned that it would be nice if I could be charged for 13 nights only instead of the 14, at no additional charges but if that was not possible then so be it. At the time I was aware of the "no refund" policy for my reservation, and knew that was not an option I just thought that perhaps the agent for Hotels.com could make some kind of adjustment with the hotel in light of my situation. I was very clear that I did not want any changes made that would cost me extra as it was only one night less that I would be staying i.e. 13 nights instead of 14 nights checking out on April 3rd instead of April 4th. So the agent put me on hold for a few minutes, and when she came back on the line she happily told me that the change could be made at no extra cost to me, that she would just create a new booking at no additional cost which she did and she gave me the new booking number #8111033141420. I believe that call was on 03/03/18. After a couple of days I realized that the agent for hotels.com had (without my permission) cancelled the old reservation, and created a new one rather than just altering the old one and assigning it a new number. So now I'm stuck with both charges the old and the new one basically doubling my cost for the same room, same hotel same dates minus one day. I called both the hotel numerous times, and also Hotels .com, and no one is being helpful in understanding the unfairness of my situation. I never asked to have the old reservation canceled, and only wanted to notify the hotel of my staying one less day, and I figured that maybe I could also get a rebate for the night that I was not staying there. It was the hotels.com agent who canceled the existing reservation not me, and then she told me that I was not being charged anything extra. Didn't she realize that by canceling the existing reservation that the hotel would not want to refund that amount back to my card. Maybe she was new?

Can you help??

Thanks,
Neil

20

We stayed at quality Inn Moncton on sat Mar 10th. Got up to room putting stuff in fridge and found half eating icecream bar in freezer. Called front desk. Said they would contact house keeping supervisor. Also our bathroom smelled musty like an old cloth that needed to be washed. We had two kids with 3year old and 6 year old. They went bed about 8pm.
Was 11 pm and kids still running up and down halls and people to right of us were load and kept hitting wall! Tried calling desk few times and was busy! I understand was march break but very disappointed with our stay! Just handed in keys and left in the morning!
We have stayed at your hotels before and was rememberable experiences.
Thanks Amanda

20

I booked a room through hotwire like always requested a pet friendly room like I had two week prior and smoking when I got here the doors where locked she came to the window with a attitude then told me all smoking rooms where booked for her big crowd the next day then gave a room key I'm booked for the whole weekend then she ask do u have a pet I said yes she said I'm going to have to charge u more than your reservation are for cause u have a pet and dosent show here u booked one I showed her my confirmation which she refused to look at I told her I didn't like her attitude she said she had issues all night and guess it was carrying over to me I told her how the same room I had the time prior I could smoke and have a pet in wasn't this time and I wasn't being billed more than I was told she took the key out of my hand and said she had right to refuse service and slammed the door I'm sorry I booked again cause they was outstanding before but we have no power and I have a child and we sitting here trying to find another room cause the employee had a bad night if I'm billed for service I will sue this company and that woman should b fired
I have worked with the public all my life she is rude unprofessional and had a bad attitude from the time I arrived

20

The receptionist ran my debit card 3 times and charge me two times for a pet fee I was only supposed to be here for one night and pay for one dog when I check my account my card had been ran 3 times when i was told that no charges will go on to my account until check out time which is the following morning I questioned him about it he says it's the bank fault but he ran my card through the machine three times

20

Traveler checked into the hotel before 6pm on 2-12-18. Name Andrew Potter, confirmation #58805437. He advised the hotel his trip has changed and he needs to depart on 2-19-18 instead of 2-22-18. He was told they cannot change the reservation. I tried modifying the reservations via the GDS using an ABC Consortium rate. I could not modify the reservation even though we were in policy. I probably could have canceled the reservation and rebooked for the correct dates, but did not want to take a chance on the rate being higher. This is not a pre-pay fare this is just a normal ABC Global business travel fare? Below is the confirmation I received from ABC when I booked the reservation for Andrew. Nowhere does it mention you cannot modify the reservation?
1.OSI QI HHL 17875 X3VCVFP D ABC GLOBAL SERVICES
2.OSI QI HHL 17875 X3VCVFP C CANCEL BY 6 PM DAY OF ARRIVAL I tried to modify before he checked into the hotel and they said no?
Is this some kind of hook and switch? That is against the law.

20

I work during the summer in florida and stay all over in many hotels and motels .I stayed at the crystal river quality inn in august of 2017 a month before the hurricane. Now 6 months later they have billed my credit card again saying during my stay the hurricane made the power go out and my pmt wasnt processed. The power did not go out during my stay .they are rude when I called and wont let me talk to a manager. They say it is what it is. I will be consulting an attorney and filing reports to the sherrifs dept for fraud. I will also be contacting the better buisness bereau. Ive never had such rude people running a buisness as this. I will never stay at another quality inn and will make sure everyone knows about this.

20

We frequently stay at the Quality Inn & Suites located at 3361 Coach Lane, Cameron Park, CA during the conferences that we attend nearby. This location is conveniently located, reasonably priced and is pet friendly. During our recent stay in room # 107 we were planning to stay for 3 days, arriving on 1/26/2018. Unfortunately, my wife became sick we had to cancel the third day of our reservation. Our room was released at about 9:00 AM and I requested that I not be charged for the third day. I was told that my request was reasonable, but that I would have to obtain that authorization from the manager since our notice was less than 24 hours. I called the manager (Adam) and was reminded of the 24 hour cancelation policy. He said that this was a national policy that all motels and hotels strictly enforce, and that even "emergencies" such as mine would only receive sympathies, but no refund. I later noticed that my bill also included a charge for our pet on the 3rd day.

I understand that the 24-hour cancelation notice allows the motel to maximize bookings and not turn away a potential customer when the motel has a full occupancy. This was not the case (apparently this was a slow night) and the desk clerk told me that our room (#107) remained vacant
We are both retired, travel often and have always been treated well. We were especially surprised when the manager disregarded the value of our frequent patronage in order to collect a fee for one additional night.

Thank you for your consideration as we would like to keep the Quality Inn as one of our options. We look forward to your response.
Ken & Ellen McAlister

20

While checking into this hotel I was advised that a deposit of $25.00 a night Two nights Total $50.00. also I was charged $50.00 for an early check-in.. Upon leaving early sunday to stay at a friends house asked for the deposit back and they refused.. ( Dates 10/28/17 10/29/17) I called when I returned home FL. and they said they would return the deposit? The stay was very upsetting for my wife and I. The total stay cost us $305.00 which I could have stayed at the Ritz for that much money Please respond back.

20

Sept. 2, 2017, I emailed authorization to above QI for for three queen rooms for three nights, (Confirmation # 31423457 Shawn Bennett family). Bennett family occupied three rooms Sept.3 but they were extremely dissatisfied because of termites in the rooms, at least 25 were counted, and they were checking out. Weeki Wachee manager stated $360 would be returned to my credit card. They moved to a Motel 6 where I authorized payment for several more days' lodging starting Sept.4. My credit card was charged $564.10 by QI Weeki Wachee but the $360 has not been returned. Manager there now disputes my claim.

20

I did say that they had fixed the toilet. There is water still on the floor from the leaking toilet and we just saw two larges roaches in the bathroom. On a scale of 1 - 10 Quality Inn your not on the scale. Zero!

20

the tub was full of water and the spout would not turn off, so I was unable to take a shower. The room had bed bugs. I smashed one and blood came out and then seen another one. Told the front desk immediately about the tub and was told maintenance didn't come in until the next day. Noticed the bed bugs after lying on bed. After I pulled back the sheets, human hair was in plain site. Never had such a poor experience in one room before. Been trying to reach the manager who they said was the only one could discount or refund money. Cant reach him.

20

Discrimination at Quality Inn in Nashville Tennessee.

20

I booked a room in Deep Creek Md. this past weekend. When you open the door to go to the upper floors, the smell was horriable, nasty stench. The carpeting was stain everywhere on the way to the 4th floor. The windows were so filthy ,didn't even want to look out them. Made it to our door, had a big gash in the door.Once inside the room did not look to bad, still had a smell to it. Around the window had webs and stink bugs. Shower head was leaking all over the shower, the floor of the shower was very slick. Was acually afraid of falling. No kleenex in room. No fridges in room , and the ice machines were not working. The chair was not very clean, put a towel on it to sit. I worked at a hotel for 8 years , I worked in housekeeping ,laundry,and was an room inspector. i DO KNOW WHAT IT TAKES TO KEEP IT CLEAN, This hotel needs LOTS OF HELP.............. We travel to Deep Creek several times during the year. NEVER NEVER again at this hotel.

20

On our last stay at this hotel, July 2015, the room was clean, pool clean, good wifi, everything in order. But on my stay 9/14-16, I was shocked at how bad my experience was. The BA light was burned out, the toilet had a ring of red fungus (?) in it, the sofa that my husband and I used for extra luggage was gone (only 1 luggage rack in room so had to put extra luggage on the floor), the water in sink in kitchenette was turned off and non-functional, the refrigerator and microwave had been moved into the BR, the condiment packages had been opened and left with unopened ones, the dial to change temp in refrigerator had been removed so it was warm, wifi was slow to non-existent, the pool was dirty (and it was warm enough to use it), and all the trees had been cut down!! I'm afraid that I cannot recommend this hotel to any of my friends, and I will be looking for another place to stay next time we are there. I communicated my complaints to the Management and was assured I would be happier next next--if there is a next time!

20

I was involved last week with trying to get my daughter evacuated from Miami because of the hurricane. She drove to Atlanta and I booked a room online at the Quality Inn on the Choice website for September 8th. After I booked it online, I received a phone call from my daughter that her friend already had a room booked. I called the hotel immediately and talked to a woman who confirmed with the General Manager, Mike Patel at the Quality Inn in Stockbride, GA, that I could cancel it and would get my points back on my account. I have been trying to get a response from him since last Wednesday the 13th. He says he will call me back and never does. NO ONE checked into the hotel or checked out but Mike Patel says that is what the computer says. I want my points back and to be compensated with either a free stay or something. I shouldn't have to deal with this along with my daughter being evacuated from college too!!!! My phone number is 469-426-4489. I called also but the hold time is too long.

20

Quality Suites St. Joseph
917 N Woodbine Rd
St Joseph, MO 64506
Booked one room/one night stay for July 17, 2017
17 July, paid online thru Hotels.com $109.35
18 July, $89.69 was charged on my MasterCard by Comfort Suites
I contacted this site by phone 4 times over the past month to report the billing issue; hoping to get it resolved; to no avail
I contacted this site in person 4 different times over the past month to report the billing issue; hoping to get it resolved; to no avail
All of my attempts have been returned with empty promises of having their manager or their owner get back with me. No one has ever called me back and I am done with being patient. I am thru contacting them myself.
I want the $89.69 refunded back to my MasterCard, please.

20

The rooms were not cleaned but that was not the problem we accepted that due to the storm and shortage of help. Cindy and Meisha were wonderful and they were understanding but Celeste was horrible. When I called today to verify a charge to my account that was to be charged to a different account then the one I regisitered with so my credit card was charged and charged again on my debit card. I am so upset that this woman called me 'CRAZY' when it was an obvious error on the part of the bank and the hotel. I just wanted to know that it was not going to come out of my account and I would not be charged for checks that are not covered due to the extra amount taken out of my bank. I am not rich, I do not have a lot of money and this storm cost me every cent I had and now it is costing me more then I have so yes I am upset but I do not need to be called CRAZY by anyone. This Quality Inn in Waycross has serious problems physically they do not need Celeste there to make it internally as well. She does not belong there greeting the customers with her horrible negative attitude. She is a mean, nasty and inconsiderate person. I am extremely upset due to the storm and she should have been nicer.

40

My bank account was overcharged which caused my account to overdraft after spending time away from my family at the front desk trying to fix the problem they finally seen where I was overcharged They said they would refund but even after showishowing proof of overdraft never offered to pay even though it was the hotels fault

20

To Whom it May Concern,
On August 5th, 2017 I had reservations made on-line to stay at the Quality Inn at 5200 West Lincoln Hwy. Matteson, IL 60443. When we arrived the motel looked ran down. I asked to see the room and it was small and not very cleaned. I requested a different room. If I could have got a refund we would not have stayed. When we checked in we were given the same room we looked at. While we were at the Rod Stewart concert my friends' 20 year old daughter stayed at the motel. She called during the concert to report that there was a large party with underage persons who were running around the motel and partying. She complained that the smell of marijuana was so strong that she had went to the lobby. We felt she might be exaggerating, but no, when we arrived after the concert you could smell the marijuana getting out of the car. The motel was a haze. It would have been impossible for the management not to know. We made an anonymous call to the police, but were afraid to make a report unless we could find a motel to move to. Unfortunately, there were several large venues in Chicago and there were no vacancies that we could find. We were frightened as the people at the courtesy desk knew that we were aware of the problem. In addition the room was dirty, including sheets. We had to request bed pillows, toilet paper, and kleenex. It took 2 phone calls and over an hour to get the items. We had no choice but to stay. This was the worst motel I have ever stayed in. I paid $140.00 for this. When loading my belongings the sidewalk was uneven and I fell and skinned my knee bad. We went inside to get a band aid and were told there was no first aid kit and were given paper towel.

Candace McDonald
3135 New London Ct.
Apt. 201
Lafayette, IN 47909
765-426-9465

20

I had resevered a Jacuzzi Suite for Sept 3,2017. Now my husband and i dont get out very much for several reaaons, so needless to say we were so very much looking forward to our night out! However upon our arrival, after making us wait in the lobby for 15 min to be told that our room qaa not clean and we could take another room or cancel! We didnt want a regular room that was the hole idea of us renting the roon in the first place! They could have aak us to come back in 1hr and cleaned the room!!!! If i have to cancel in order not to be charged then they should have to let you know ahead of time that they are to lazy to clean your room! Check out time is 12:00pm so they were basically saying that in 4 hr. ( we didn't arrive till 4p) they could not clean a room they had a reservation for! We are not a couple that gets out much and our week-end was completely ruined! Very unexceptable! Not a way to do good business! Will never stay there again and we have several times in the past! I can't impress on you enough what a dissappointment tbis was! And to short notice to find something else!!!! Tbis was at the quality inn on middlebelt in romulas , mi. Thank you Linda Dapoz 3137213133 ldapoz@yahoo

20

Rented A room on 8/24/17 only to have one of worse hotel experiences in my life. I was there for three days but, I had to spend the last day there at another hotel. They never changed the lining, the bathroom had bugs coming up from the drain and the bed had bed bug. I have the bites on my legs to prove it. The bathroom wasn't clean there was left over stuff. I will never stay at any hotel in this change again.This place was the pits.
After reading many other complaints I know your office will not do anything. I hope you will be happy losing one customer at a time.

Please don't have a nice day

20

We left some items in your Quality Inn, NM421, in Santa Rosa. We contacted the manager and she said she would hold them for us until we could come pick them up over the Labor Day weekend. She asked that we call and let her know when we were coming so she could make them available in case she was not there. We have been calling since Thursday and all we get is a busy signal. Tonight we are staying at your Quality Inn in Alamogordo. I tried contacting your customer service center only to find they work limited hours on weekends and were closed when I tried to contact them. I hope that this is not a wasted trip coming from Tucson and staying two nights here in Alamogordo/
Harrison Dail
262 N Bentley Ave
Tucson AZ 85716
Cell 52-237-7591
Email foleybud13@yahoo.com
Rewards Program ID HXD2183

20

I have been on the phone for over 3 hours this morning trying to cancel a reservation. Not only do I not get any agent to answer I have to listen to some ahole blab blab your ads. I am sure that at 5:00 am in the morning all the agents are busy BS.

20

Stayed last night at Quality Inn & Suites, 315 Admiral, Byrd Salt Lake City Utah. I flew in from Denver, called number for shuttle, waited 45 minutes, never showed. Took a Taxi, 25.00, got to inn and the guy get ignorant said I was not there? I was and they never came? Got to room at 2:00 am, on 11-24-16, this morning went to front desk to get a tooth brush, came back to room and I'm now locked out, been locked out since 8:00 am it's currently 9:00 am (1 hour), it is Thanksgiving I'm wanting to get home to my family today for dinner.

Personnel are rude and not professional at all, guy at front desk says he is here alone. I cannot help that. Pathetic, I plan to put something on social media in regards to experience for this location, I asked for a refund and they refused. I'm a professional Quality Control Inspector this is in no way how a business should be with their guests. Guests should come first. Worst experience of my life while lodging.

20

I was a guest at Quality Inn Miami airport hotel at NW 79th St, from November 7th to the 9th. I made a stop in Miami from Dominican Republic back to Peru basically for the purpose of picking up my packages which were the Christmas presents for my granddaughter. Before I made the reservation I asked if the hotel will receive Amazon packages for me and I was told it would, and it was with that assurance that I made my orders.

When I came back home I contacted the hotel again and I was informed that my packages had been there all along, delivered even before I checked in and received by an employee by the name of Deborah. The fact that the hotel gave me the wrong information regarding the packages has caused a lot of inconvenience to me, Today is Saturday, more than a week after I was informed that the packages were there, and I have spent all this time trying to get the return labels sent to the hotel so they can return those packages and I can get a refund for them.

I finally did get those labels sent to Johanson Rodrigues, (who is the clerk at the hotel to who I´ve had to make several calls and send numerous emails for that purpose) and I still to this day do not receive the tracking numbers of those returns for me to get a refund for my orders.

Many of those items are not sold in my country so I would like to order them again and this time delivered to Peru in time for Christmas, I can still do it but I think Quality Inn should pay for the International Shipping and any shipping costs that are deducted from my refund. This would be the fair thing to do, and that would not even compensate me for the disappointment and the hours I´ve had to spent trying to get the return labels to the hotel.

I would appreciate all the help you can give me regarding this matter.

20

On October 15, 2016 I stayed at the Quality Inn in Pontiac Illinois and encounters a problem there in the hotel lobby where I sustained injuries. The hotel clerk Tammy knew that there was going to be a confrontation there and did not call police because the guy was a friend of hers and others at the hotel. The man Randy Dillon texted the hotel clerk Tammy and also Aj to let them know he was coming there to beat up my son and told them to make sure no cops were there.

To make a long story short I tried to stop the fight and had the police with me and Mr Dillon threw me on the ground an I hit the counter. I had bruises and also have a broken foot. I have called the hotel several times to speak to the owner and he will not return my phone calls. I also spoke with manager about this incident and told her I felt the hotel was responsible for my injuries and all I wanted was for them to pay my medical bills since I have no insurance. None will talk to me. Attached is a picture of my injuries.

20

Check in 10-27-16 Check out 10-31-16 Davenport Florida hwy 27.Upon check in I requested a pool side room. The clerk said he had to rent out the room in the front first. I asked why and he said he would get in trouble if he did. I asked if the manager was in and he said no. So the next day I asked the manager for a room by the pool and was told all the rooms by the pool were having the carpets cleaned. When I went back to the pool area nobody was working back their. I know when I am being lied to. 2nd problem the internet said you can request a micowave and refrigerator for the room. I requested them and was told I would have to upgrade my room. I could not have them.
I am very disappointed in the hotel.

40

I am a Financial Service Consultant working in Irving area, Texas, (Mondays to Fridays) and because I am from out of town, I chose to lodge in Quality Inn. For the past 7 consecutive weeks, I have been lodging in Quality Inn, DFW Dallas (8205 Esters Blvd, Irving, TX 75063) where I intended to stay till June 2017 when my work contract will be over. My continuous stay prior to yesterday’s (10/25/2016) incidence has been without hitches apart from key card related matters. However, I was able to attain Platinum Membership (Member Number - PXA90502) due to my continuous patronage/ week in week out stay.

However, yesterday dated 10/25/2016, I arrived at my hotel room around 8:00 PM and tried to open my door but it won’t open. I experience this situation at least once every week. My room was at the third floor, so I had to drop items which I bought at Walmart at my door side to go to the front desk and have my key card reactivated, and enable me open the door. There at the reception, I met one of the staff (Male), he activated the key for me and there I explained my concerns dealing with coming down stairs to the front desk every time to have my hotel room key activated irrespective of the fact that they know I stay in the hotel through to Friday, they ought to be putting enough time in it.

After he sorted and activated my room key card, an encounter began. A lady addressed as the General Manager of the hotel by name Sabrina (GM.TX344) tried to talk to me, telling me that it’s because I put my hotel room key card next to my phone hence why it gets deactivated all the time. I replied her that I don’t put it next to my phone and mind you, the key is always in my car.... the next thing she said I was shouting at her.

I told her that I was not shouting at her and that I am trying to explain myself to her then I walked away and within 2 seconds of walk, I turned back to the front desk to talk to an Asian front desk staff who has been really nice to myself and my other three colleagues I referred to the hotel. While trying to talk to her and ask if I have ever had problems with anyone or shouted at anyone at the hotel, Sabrina interfered, threatened to call the police on me if I don’t check out of the hotel that night (around 8:15 pm) she will go ahead and call the police.

This translated to a racist episode. She was so racist towards me, yelled at me and asked me to go and find another hotel and check out of my room unless she will call the police... she kept insisting. I don’t know Sabrina neither have I had any encounter with her in the past. This was the second time I was seeing her at the hotel. After the threats to me, I decided not to react, packed my stuffs out of the hotel and she check me out and process refunds for my remaining stay.

This is me, a potential and prospecting customer of your hotel, kicked out of your hotel for no reasons that I had to look for an alternative hotel around 9:00 pm yesterday.Sabrina made me understand that freedom of expression does not exist around her but discrimination and racism. She also made me realize that in Quality Inn, the Customer is not the King, Queen nor appreciated. She belittled me, yelled at me etc. This is what transpired and I intend channelling this complaint to the right department for necessary actions.

I felt so bad and lost hope in Quality Inn.

20

This was the first time I traveled South and then North on Rte 95 with my pet, a small Shih-Tzu. On the way down from New York to Florida, we stopped in a Quality Inn in Selma, NC on Monday, September 19, 2016. We were told that for the price of just $84, we could have the suite. It was told to us with such enthusiasm, how could we refuse that! Well, the room had a king bed and a separate room with a couch. Upon entering, the room was so heavily perfumed that we began to cough and choke from the smell.

Even the dog was sneezing from the odor. I immediately called the desk and she said she had other rooms, but the odor would be the same. We had no choice but to stay there. We turned the air conditioning on high to hopefully get rid of some of the odor, which it did. The problem was that the bed was practically on top of the A/C, and our choice was to freeze with the A/C blowing on the bed, or turn it off and choke to death! Needless to say it was a very difficult night, and when we got up in the morning, we couldn't even shower because there were all sorts of spiders and millipedes in the bathroom. We ran out of there as fast as we could without even having the complimentary breakfast. And to boot, the final cost for that room for 1 night totaled $113.53. Hardly $84. When a price is quoted, it should be the total including taxes and fees. I still don't know how the price went up $29.

On our way back to New York on Sunday, October 16th, we stopped overnight at another Quality Inn in Dunn, NC. Again, the price was quoted at $93, but when I got my bank statement, the total came to $110. The room, while not perfumed, was disgusting. Electrical outlets were hanging out of the walls, a pair of dirty socks was left on the desk chair, and then a large cockroach came crawling up the wall. We did manage to kill it, and I called the desk to tell them I wanted it on record that there was a roach in our room. They didn't even offer to move us, or do anything about it.

Just grossed us out tremendously! Slept with all the lights on and the TV, although there was very little sleeping going on that night after seeing that roach. Getting itchy now just thinking about it. It is totally uncalled for that a room that you pay over $100 on should be so disgusting! Hampton Inns are $109 and I have never ever had a complaint about those hotels. Always absolutely clean and perfect! Just because a hotel allows pets is no excuse for the hotel to be so dirty.

Very disappointed and would never stay in a Quality Inn again. I am hereby demanding a full refund from both stays at these disgusting Quality Inns. How can you even have the word "Quality" in the title of your hotels?

40

I made reservations for my room over a month ago for the room with the jacuzzi which also is a larger room than I have. I got the basic room and bathroom. I spent money for a room I didn't reserve.

20

On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by Robin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache.

My husband was standing beside me when this happened. He went to the front desk and talked to Robin and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, Weber, who knew nothing about the situation and seemed to not even believe it happened.

Both my husband and I recently have had eye surgery and had the mirror broken it would have caused serious problems but we were fortunate in that I only had a headache. It would have been appropriate to hear back from someone but we did not and, in fact, were not believed this happened. The room (#123) cost us 99.68 and at this point I don't believe we will be staying at a Quality Inn again and will be verbal about the treatment we received. The address of this particular Inn was 390 33rd Ave SW, Cedar Rapids, IA 52404.

It would have been nice to talk to someone who at least cared.

20

On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by drobin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache. My husband was standing beside me when this happened.

He went to the front desk and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, who knew nothing about the situation and seemed to not even believe it happened. Both my husband and I recently have had eye surgery and had the mirror broken it would have caused serious problems but we were fortunate in that I only had a headache.

It would have been appropriate to hear back from someone but we did not and, in fact, were not believed this happened. The room (#123) cost us 99.68 and at this point I don't believe we will be staying at a Quality Inn again and will be verbal about the treatment we received. The address of this particular Inn was 390 33rd Ave SW, Cedar Rapids, IA 52404. It would have been nice to talk to someone who at least cared.

40

We stayed in the Canton NC on champion drive. Considering we stayed in a chain hotel i expected much better. We had spent 3 days previous in Bryson city and i spent the same amount for 3 days there as i did for one night with your company. First as we went to sleep there was a constant clicking noise we could never quite pinpoint where it was coming from. The hot water that night was barely warm so i took a quick get in get out shower.

My husband said he would just wait til morning. Unfortunately we were woke up at 9:15 am being told by housekeeping it was time to check out. Even though checkout was at 11:00 am.. We got up to shower and the water was barely warm. Therefore we had to start out the rest of our trip feeling unclean. I was very disappointed. The breakfast area was very cramped and only had 1 waffle maker and several people waiting to get breakfast. The eggs and sausage was barely lukewarm, we did not have a good experience what so ever.

40

We arrived in Brownsburg, Indiana at 11:00 PM this past Saturday night (without reservations) and stopped at Comfort Inn. They were filled for the night, but recommended we check with Quality Inn. We drove to Quality Inn and was met by a very "unprofessional" looking male desk clerk. He checked us in for $ 99.00 per night, plus tax. This motel is "OLD" and is in dire need of outside updating, very rusty stairs, walkways, etc. Our room was okay, just very tired looking. Keys did not work and necessary to go to office twice in order to get into our room.

20

I use Quality Inn for my Medical Stay when visiting in Houston, TX. Each time I stay the conditions are going downhill. Dirty surroundings (sidewalks, walkways, hallways) Mold in bathrooms & on this, my most recent visit black mold on the AC vent! I have been coughing so hard I nearly throw up. I have Leukemia. I cannot stay at this Quality Inn again.

20

Stayed at the quality inn in Stuttgart Arkansas, the housekeepers were rude an had very nasty attitudes, the guy up front was not a good greeter. My sheets on my bed were nasty an no one changed them the whole 3 days I was there. I would never stay there again.

20

My family and I stayed here during Hurricane Matthew. The room we were staying in was all sticky and gross. I had to go around with Clorox wipes before my daughter could even sit and eat at the table. Needless to say the wipes were completely black with dirt when I got done. The noise was terrible from other guests who decided to stand outside and talk while others were trying to sleep. Complaining to the front desk was a joke in itself as they did not care. Rules and regulations need to be strictly enforced upon check in along with signing an agreement stating if you violate those you will be told to leave. Never again will my family stay here.

40

We stayed two nights at this Quality Inn in Lincoln. The first room they gave us was dirty so they gave us another one. Not much better, carpet was very old and worn and the bathroom tile was very old and lots of mildew. The elevator was very old and felt unsafe. There was no recent inspection sticker inside. Plaster was falling down in several places, and water was coming through the ceiling in the lobby. Worst Quality Inn we have ever stayed in. This place needs to be condemned or completing remodeled.

20

Stayed at this motel run by Quality Inn on the night of 28 Sept. There was a party with loud music, profanity, and drinking. At 9:30 pm I called the front desk to see if something could be done and was told that this was permissible until 10:00 pm. At 11:00 this was still going on with the added attraction of dancing in the parking lot. This party occurred within 20 to 30 feet of our room. My husband is a disabled veteran and did not want to confront a bunch of 20 something's alone. I did not call the police but in the future I will.

20

I was trying to make a reservation to stay at The Quality Inn University Gainesville, Florida. I was driving to this hotel as I was trying to make contact with the hotel. They kept me on hold for a long time, so I decided to use my iPad to see if I could make the reservation and after several minutes on hold, I was able to make a reservation. Two seconds later the operator came on and I realized that they charged me way more than I was supposed to be charged. The operator told me even though it was only two seconds, I had to pay an additional $14.00. I was furious to say the least as they held me on hold for such a long time.

40

Stayed at Quality Inn at 110 E. Frontage Rd., Aiken, SC Room #106 - Bathroom door would not shut fully and when you sat on toilet and got up sounded like the toilet was coming up off the floor. Quality Inn at 2701 N. Salisbury Blvd., Salisbury, MD - Room #143. This room is a handicap room. The bathroom door was the type that hid in the wall, could not get the door to shut but halfway-very difficult to use. There was some type of stains on the white sheer curtains. I have been a Choice member for a long time and the rate I was charged to stay there was a disgrace for the maintenance of the room. My ID is GP-JEG05081.

40

We arrived on Sept. 2, 2016, at around 1:30 PM, we were informed by a snippy desk clerk, that she had nothing ready, and we'd have to wait at the Buzz inn Steakhouse, till they were ready, then they would call us. We informed the desk clerk, that we had a wedding at 4 PM in Mount Vernon, which we had to be at, and my wife due to Fibromyalgia, required a handicap room, downstairs, since there was no elevator. The desk clerk got all huffy, and said she was doing the best she could, with what was available, then we reminded her, that my wife made the reservations 2 months in advance.

We got our room, at approximately 2:30 PM, and we moved our thing in. When we left at 3 PM for Mount Vernon, I made 100% sure, the door closed behind us, figuring since it was an electronic card lock, it would lock automatically. I didn't hear a click, so I pulled down on the handle, and discovered, the door wouldn't lock, as the lock plate was missing, and the electronic lock, wasn't working, and I reported it to the front desk attendant, who had just come on duty, she said she'd notify the repairman, and we left for the wedding.

Upon returning at 7:30PM, we discovered the door hadn't been fixed, the repairman went home, and we were offered a room, with two queen beds, but no refrigerator, microwave, or coffee pot. and it was clear at the other end of the hotel. I said it was "Unacceptable", and we'd keep the one we had, and use the latch over lock, to secure the door. We also weren't informed till that night, that if we showed our key cards, we'd get 10% off our meals at the Buzz Inn Steakhouse. Needless to say, we won't ever stay at this hotel again, as the day time desk attendant, definitely showed signs that she didn't care about the safety of our things. Sign me, "Not so Quality Inn"

20

I checked into the Quality brick church Nashville,TN at 12:38 Sept 2,2016 was paid cash for two nights at 83.00 a night. Was told 12 hours later that it was passed check out. Management refuses to refund money but this is not going away. That hotel stole 83.00 of my money were extremely unprofessional. The manager today told me she was refunding the money and when I asked her name cooperate number and the night auditor full name I was told to figure it out myself.

20

The plumbing backed up and exploded through the sink in our room. The smell was overwhelming and nothing was done by Quality Inn management to compensate us for our inconvenience. I have pictures and video to prove it.

20

My daughter made reservations at the Quality Inn in S Stockton for 8/26/2016, she is in the process of moving and traveling alone. When she got to New Hill, CA her car broke down and she was unable to make it to the Quality inn that she had made a reservation at. She phoned customer service and called to tell them she would not be able to make it as she was stuck until her car could be repaired. She was told that they would not refund her money not even half of it. I think this type of attitude sucks, they should have at least offered to refund half if not all of her money. She is on a very limited budget. What would the CEO of the company do if some one were in an accident and couldn't make there reservation. My next step is to file a complaint with the BBB.

60

We stayed at the Quality Inn in Meadville, Pa July 30, 31 and Aug 1 we have a problem with the bill on our credit card and can not get the office to send us a copy of our bill, we had one but have misplaced it and need another not a big request I don't believe but no one seems to want to send us one. Our stay was very nice and hate to think I can't stay there again when we visit Meadville.

20

Manager was very rude and disrespectful toward me. I was asking a question about my checking account being charged when I paid cash for the room. She called me names and said I didn't know how to use a debit card. This manager disrespected me as a customer in front of customers and the staff she suppose to run Quality Inn. The hotel was located at 6802 Commonwealth Ave. Jacksonville, FL 32254.

40

Made reservations a week ago at Danville Quality Inn. Made it for 5 people 2queen beds and cot When I checked in they wasted no time running card. I said I was to have cot and was told they did not know if they had one. They finally brought one and I thought room should have been set up. We had no idea where we were going to put it Someone was going to have to climb over someone in order to go to bathroom. They just rolled it in and put in front of door it was up to find space. If the room was not large enough they should have not booked it. Will never go there again. The Quality Inn customer service sign says satisfaction guaranteed and I am not satisfied. We also did not have enough towels.

40

I selected this hotel, because my wife and I had stayed here about 4 months before. The room at that time was clean and the proximity of the bar and restaurant at the hotel made it very convenient for us. Now here is my complaint...

My Family reserved a room in Richmond Hill on July 15th on our way to Myrtle Beach. We dropped our bags in the room around 6 PM or so and proceeded to downtown Savannah for some dinner, drinks and a Ghostly Tour of the city. Upon returning to the room alter that night I discovered that the bath tub was cracking and it looked like a 4 year old tried to patch it up. I also noticed that the bathroom was not cleaned very well. It seemed like someone just ran a cloth over it and left the floor dirty.

I headed to the front desk to report the mess when I found trash on the floor between the refrigerator and the dresser. I picked up the trash and went and spoke to the night manager. When I told him about the dirty room he stated "I had to speak to the day manager the next day". At NO TIME was I offered another room. Fearing the worst I slept on top of the blankets, because I did not know what may lurk under them. My wife spent half the night in the truck since she was not comfortable sleeping in the room.

The next morning I spoke to the day manager and he offered his apologizes and said the next time I was in town to ask fro him and I could get a discount from him. I said no thanks and asked for the GM to contact me on Monday the 18th since that is wend they were to report back to work.

After over 2 weeks of waiting I called Quality Inn of Richmond Hill to speak to the GM, but she (SARA) was not available. So I left my name and number again. I again called about 2 days later and finally reached SARA, she stated she tried to contact me, but she must have had the wrong number. (Strange that the number I gave them for the reservation was correct and why did she only try to contact me once, again Strange - you make your own conclusion). I told her my concerns and she said that another room should have been offered, but she did not know it wasn't. At this point I was completely frustrated with the Quality Inn that seemed to have more excuses than Carter has Farter Starters. Sara said she could refund half of my fee to me if that was acceptable. At this point I asked to speak to the owner and that half of the fee was unacceptable with all the BS I had to go through. SARA assured me I would get that call.

I waited about another week or so and SARA did not call back neither did the owner so I called her. I asked why the owner did not call and she could not give me an answer. She reiterated she could refund half of the monies and again I refused. At this stage of the game I believe The owner should stand by his product and give me the courtesy of a phone call as I assume he would want if he was given the proverbial run a round.

I recommend that you find another hotel chain to spend your hard earned money, because in my opinion Quality Inn does not stand behind their establishment.

40

Our room was very stinky, wet dog smell. Door jam was shattered,unsafe, toilet holder was broken. This was the worst room ever. The other 2 rooms available were worse. We were so tired from traveling that we stayed. We will never stay at one of your Inns again. We paid 128.79 for a terrible experience. Never again. This was the second Quality Inn that was stinky.

20

The "support email address" you have listed does not work for the Quality Inn. I am trying to contact corporate and it's not working!

40

Clarification of earlier post. Aug. 1-2 I stayed at Quality Inn and Suites in Seattle Center. At 2pm a fight started in an adjacent room between a man & 2 women. I called the desk, the man at the desk came up, lightly tapped on their door & immediately turned & walked away. Fight continued off and on until 6 am including bodies and furniture hitting the wall. I checked out as soon as possible. I have not been able to find an email address for customer service at the local or corporate level.

20

Worst stay at a motel that I have ever had. Someone should call Quality Inn corporate and complain to the CEO for their staff and quality standards. I have attache a photo below to support my complaint.

40

Checked in to the Orland Park, IL Quality Inn on 13 Jun. On 17 Jun I notified the Hotel staff of the following items that had been stolen--$60 Nike sunglasses; $140 in cosmetics; $60 women's sun hat. Was told to tell receptionist which I did at 0230 18 Jun. Tried three times today to contact the general manager--no call back.

40

Coming back from vacation needed a hotel always stay at quality inn in North Carolina. On may14, 2016 we came to a quality inn in Huntersville, NC, 16825 caldwell creek drive. There were three couples all together...we booked 3 rooms...went out to eat and came back to find out that there was no hot water and then told that the elevator would not work..the receptionist at the front desk just laughed about it. This was not a laughing matter...we cancelled out our rooms. We went on into Mooresville, NC. We got 3 rooms there. When enter our room, it had not been cleaned...food all on the bed, nasty towels in the bathroom and cups sitting with coffee in them.

I went back down stairs and told the receptionist there..that the room was dirty. My sister and her husband went into their room and it was the same way..we got another room. We were sitting in the lobby and a couple came in wanting a room the clerk told them to wait and she would check the rooms..she went into the dirty rooms and removed the nasty dirty towels and had the dirty cups in her hands...did not clean rooms...booked these rooms to the other couples and told them the towels were being washed and she would bring some up.

Then there was an issue with our points...we have stayed in Mooresville at this same hotel for years and have not had any problem. Even to the bathroom in the lobby was nasty and dirty...it is a shame that this has taken place in one of the best hotels that we have stayed in....you should have at least a good clean room to sleep in when you have to pay a lot of money, and tourist uses these hotels all the time..we were shocked...we stayed may 15 and then we left that day and went to another hotel.

40

Arrival 6-12-2016, Stopped early so could watch end of golf tournament and Legend of Lies TV program. Two Things. Was quoted $119 and when I questioned whether there was a better rate for AARP the receptionist said "only 3%".
I said that seemed high and she very sarcastically said "I could go to a Best Western." She did only charge $107.10. However, the big issue was the TV. Nothing was said whatsoever about no TV. After I was settled in the room, which was just fine, I went to turn on the TV and there were only 2 channels that worked. When I called the front desk I was told there was a problem but they were working on it and it would be fixed shortly. They gave me two other channels they said worked but they did not! It never worked for the entire evening nor did it work in the morning.

They intentionally did not advise me at check in (another couple told me the same thing) and no one was working on it as they said or it would have been working. They were probably told they would have to wait til AM to have it serviced. They lied. If I had been told at check- in I would not have stayed. Not to have TV from 4:30 until check-out is terrible (and I was alone) when the only reason I checked in so early was to watch TV. I really expect some reimbursement or a coupon for another stay. Any other remedy will not be satisfactory. For the record, I am 84 years old and this is only the second complaint I have ever actually bothered to write to Management, (I've had some I didn't bother to write.)

Trusting you will do the equitable thing so I may continue to consider Quality Inns when traveling,

40

Booked on line, got there had a smoking room, stunk really bad but checked the beds and there were spiders and pubic hairs. Went to front desk requested new room non-smoking. Got there and there were roaches under the covers. Went back to front desk and asked for my money back. They refused to give me my money. ($77.94) paid cash. I was there for only about 10 minutes. The Manager would not talk to me over the phone as he was not on location. He fused. I want my money back and will be reporting them to the board of health and BBB.

40

I arrived Thursday the 26th of May. Checked my bags to insure everything was there. Went out Friday to run some errands,and sight see. When I checked my bags Saturday the 28th may, someone had went into my bags ,and stole my house and car keys. I report to the management, and they said they would look in to it. I had paid for the first night I stay there,and the following morning paid for 4more days. By my count that would be the 27, 28, 29, 30, with my checkout being Tuesday the 31st. I was abruptly ask to pay for more days or checkout the morning of the 30th. Nothing had been done about the theft, or advised to what step were to be taken. I thought the needs and security of the guest and their belongings were to be priority one. But in my case it can be seen that it wasn't. The hotel was the quality inn 200 W 48th avenue, Denver Colorado.

40

Stayed at the above Quality Inn in Kingston NY on May 14. Checked in at 8 pm AFTER FISHING ALL DAY ON Hudson River. Went to shower and only a dribble of cold water came - no hot water at all. Shower would not work at all. Ran water in bathroom sink - no hot water there either. Went to bed as I had to be up at 4 am and assumed issue would be corrected - but not so. Again - no shower or hot water. Complained to front desk - no satisfaction there . Said not authorized to refund stay or do anything. Checked out and was forced to pay $150 for a terrible experience - I could have got hot water in a homeless shelter. Called hotel manager Andrew Clark above multiple times leaving phone number and reason for call - no call back. Finally I have called my credit card company and filed a disputed claim charge. They will now start their process. I would expect a full refund or equivalent for this unsatisfactory treatment

40

Place a reservation at the Reidsville, NC Quality Inn. When I travelled to Mcleansville, NC I determined that the Reidsville location was too far from MCleansville and requested to have my room relocated to a closer Quality Inn or another in the chain. I was told no, the room was non-refundable and I could not be accommodated. We were infromed that we needed to contact Hotel.com. Hotel.com informed us that only the hotel could resolve the issue. We were given the number for a General Manager but he has yet to be in office over the last five days. We requested a number to the coporate office and was informed that no such number exist. I will continue to persue resolution of this issue when I am able to speak with someone. Even if not resolved satisfactorily, I willl be willing to speak with other retired military members and DoD employees about my experience with Quality Inn.

60

Stayed at the quality inn in springfield, MO from April 25 to May 1. We asked to be placed close to our family and was promised by Anita Johns (manager). Upon return to get keys we wereto it was already spoken for so we were placed in room 139 and our family in 147 but we were supposed to have room 145. Anita basicly lied about placement as she already had us booked in those room. She did offer a suite but it was even farther away. In your description it states rooms will be assigned upon arrival and she lied that someone booked the room we wanted. As it turned out the room was occupied only 2 days during our stay. I dont think i will stay in this facility in the future or anyone i know will either.

40

We made a reservation at quality inn Richburg SC on 4/19/16 When we arrived at the hotel to check in I took in my credit card ,triple A card drivers license and choice card [GP-NXS09273]. I was told my triple A rate would be 81.00 plus tax and pet charge, In the morning at check out I noticed i was charged 89.99 not 81,00. The clerk told me she could not correct the problem and would have a manager take car of the matter. I have called the hotel twice, once on 4/2316 and 4/25/16. The clerk on the phone took my name and phone no. I have not received a call to date, We have stayed at this hotel many times , must be the management does no care.

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