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Hi... I was made order in advance time on 21:00 pm... But until now didn't receive my order..very disappointed no one staff from McDonald's inform why my order late deliver!! It was almost 1 hour to wait my order! Why famous fast food restaurant got this bad service? I paid expensive delivery fee for this order but this what I get! See the email time that I received from McDonald's!

I’m disappointed with McDonald’s 1450 Lyell Ave Rochester, NY 14606 service was awful 9/18/2023. First of all, I entered MsDonalds and got on line. I waited waited about 20 minutes. Second, finally, I ordered 20 chicken nuggets, small chocolate shake and onion rings. The employee handed small chocolate fast. I waited for food about 30 minutes. Another employee I paid for meal didn’t hand me order number with receipt. I asked how soon food ready? I don’t have receipt with order number. The employee gave me dirty look and sour attitude said I DON’T KNOW! He walked away. Someone was on line with me pointed the bag. I took a look only chicken nuggets no ONION RINGS and shake straw! I looked for straw and it was empty box. Someone gave me straw. I got so angry and left. I paid $11.38 meal. RIP off!

There suppose to be open at six o'clock.
Sometimes there not open. Or they open and not ready to serve. We shouldn't have to want you

This McDonalds has machines that take your order in the store. The machine was having issues with the order and would not complete the credit card payment. So I had to wait and talk to a person behind the counter. She did not smile, was rude - not happy to see me as a customer, and she got the order wrong. This is the 3rd time my order has been wrong, the other two times I was in the drive-thru and got home to find my order was filled incorrectly. McDonalds is becoming too costly because they are not filling the orders correctly and people are having to go back if they want want they ordered and paid for.

This time, I checked my sandwich before leaving and it was wrong, so I had to wait again to get the right sandwich. Another woman standing next to me was also a little upset because of the same non-customer service given. I see this McDonalds is trying to go out of business, otherwise they would take customer service seriously. I mentioned to the lady that maybe if she smiled while serving, it may be nicer? She was not interested.

So if you have had a similar experience at this McDonalds, say something. You cannot effect change if you do nothing. We should not have to pay for poor customer service and for something less than what you paid for.

you really need to improve your chocolate milkshakes, there is NO repeat NO chocolate in them what so ever you advertise them as chocolate, but this is wrong lets see what you can do about it, disappointed customer again

I went to the dive thru at McDonald’s in Broadview on Cermak, and 17th Ave and I ordered a daily double and when I looked at the burger, they had rotten tomatoes on my burger that’s not professional is not the way I want my food I go to this McDonald’s on a regular basis, and I am very upset

We waited over 20 minutes for our order finally got it and fries were even cooked and when I asked 5he manager at the Homosassa fl store for one's that were cooked she snached it out of my hands with a Big Attitude what is wrong with people every one there that day had an issue we were in a rush this place is horrible

Worse customer service girl had a bad attitude ignored people and food took 15 mins plus

I bought a double cheeseburger chicken nuggets fries & 2 drinks. Paid & next window handed me my drinks & told me to park & they. Would bring order to me. After waiting 22 minutes for the remaining ,3 items I went inside gave them the receipt & the ladyyemplo yee Said very rude YOU ALREADY GOT YOUR ORDER &. POINTEDl to the time on receiptm. Wth I said you had me park. They found my order m. I said I want my order hot that bag sat. There ,22 minutes. The manager turned & said rudely Only GIVE Fresh FRIES NOTHING ELSE. THIS WAS THEIR fault & never apologized for accusing me of already receiving my order & still I left with cold food.

Lazy workers. Was told that lunch would be served starting at 10:30 at the BWI airport. I waited to order and then I was told that it would not be served until 11:00 because they had not dropped the food yet. So I went to a different store in the airport and spent $40 to get food I did not want. Then when I walked back by the McDonalds at 10:36 they were already serving lunch.

Why have a drive thru if every time you order .. your asked to park and wait for 15 minutes or more for your food. I was even told by drive thru.. that skip and Uber come first.. before customers that show up. I have complained to head office on several occasions and all I was told is I'm sorry. The clock is ticking when it's drive thru and they are timed. But never offer anything free for the time and gas you waste. Not my fault that the business cannot handle online orders. Used to be if they make you wait .. your order is free. Maybe time to bring that back. Being parked for an ice coffee.. is ???

On July 30 2023 at McDonalds on Turney Rd and Rockside I had a mobile order (1644). Food was to be ready in 5 minutes. I watched numerous people come in and get their food before me. I watched a worker by pass my ticket to give someone else an order. I tried to get the manager attention but was ignored. About 30 minutes later my order disappeared from the screen. I went to the counter and told a worker what had happened. Finally I got my food. This was ridiculous. Want refund.

I ordered 6 Big Macs and only got 2. This was unacceptable and very expensive for me. My kids didn’t have time to eat because I had to work

Every single McDonald’s I go to gets my order wrong. The employees are rude. They smash the food and just throw it in the bag. I am so done with McDonald’s!

Went for a quarter pounder meal today 7/23/23 at approximately 12:30. The whole restaurant was a mess. It seemed like two other families received their meal before us as they used the order submitter after us. Nearly everyone that had ordered had to go back up and complain they did not receive all of their order, or it was not correct. There was no salt, no catsup, the trash was overflowing from the deposit bin. The employees were just sauntering around. The french fry machine beeped constantly without being tended to. Our fries were overcooked, the quarter pounder had dried out quite a bit before we got it. The one employee that seemed to be "doing it all" customer service-wise was a sweet, young black girl named Keasia. Is there no management there? This was at the Highway 98 McDonalds in Gulf Breeze Proper (just off the Chappie James 3 mile bridge). This certainly did not have near the competence and ambiance that was there when I took my children back in the 1980/1990's, Next time I will just come home and fry a burger.

This is a very big concern for Savannah Tennessee McDonald's. I am a Dasher. The night crew needs to be trained to get orders out. The manager swears saying the f word and damn etc etc. And then tells the employees to watch their mouth because the customers can hear them. I don't know what shift it is but it is early evening. I came to pick up food as I was doordashing. And had to wait a full 21 minutes for the food. Other door dashers are also complaining about it. I hope they have gotten a hold of you also. When I am in there customers are wondering why their food is not being served in a proper amount of time. One customer last night told me so much for fast food. I believe that the manager at night is not doing his job correctly and or he has not been trained to do so. And again I heard him swearing quite a few times last night and then told someone else that was said something vulgar to watch their mouth other the customers can hear them. The bathrooms are filthy constantly. The floor is slippery when you walk in. The morning and evening shifts employees are not friendly at all. One other thing just to let you know my wife walks in to get the orders from doordash and before she comes out I have counted 17 cars go through the drive-thru that's order the food pay for the food and receive their food and they're gone before she walks out with our doordash order this has to stop somebody has to help me. And all of the other doordashers Please reply

I've been at the drive-thru at McDonald's in Savannah Tennessee for almost an hour, and I'm still not to pick up window yet.

I picked up food and my McChicken sandwich was cold and hard on the edges.
NEVER HAD SERVICE THIS BAD!

Went to McDonald's in princess anne. ,md I had to repeat my order 3 times n once I got to window 1 sat there while the cashier is having customers behind me got thru repeating process then when cashier decides to take my money says what was you'll again I tell her then says again what is your order I messed something up can u tell me again this was 5 times I tell her I want a cheeseburger with mayo ,lettuce n onion only n a lg sweet tea xtra ice 3 lemons comes to.4. I gave her the 4. She never bothered to give me a receipt so I go to window 2 I get my sand n tea .I go to bits in my sand .these cheeseburger had mustard ketchup onion pickle n lettuce this is not what I ordered how stupid are they at this location I tell them 5 times my order n still can't get it right how sorry this place
hires such idiots I'll never understand

I have egg shell in my egg McMuffin

On my commute to work I stop at McDonald's located at 1860 S.Veterans Blvd and also other times at the one located 2401 Del Rio Blvd both in Eagle Pass Texas 78852 not only have they closed early (before 10pm) but they never seem to have frappes,I have been told to go to other restaurants???? terrible customer service not only am I considering going to your competition but other co workers as well.

Fries were cold. No napkins. Wait it drive thru was very long

I stopped at a macdonalds in Jackson Tennessee located north of Jackson just off of hwy 45. I ordered 1 large and 1 medium mocha frappe at approximately 1:30 pm. When I got to the window the person working at the window first only handed me 1 med frappe. I told him that I also ordered a large 1. He then grabbed another medium frappe and tried to pass it off as a large. When I reminded him that I ordered a large he told me to drive around front and they would bring it to me. After waiting about 5 minutes I felt like something was wrong so I went inside to see. It took several minutes for anyone to notice me. When the person working the window saw me he said out loud that he forgot about me. I heard him and told him that he needed to hurry up because I was getting pissed. He came over and challenged me and told me I should go back outside and wait on my order. He also said that I had no right to talk to him and called me bro. I am not his bro. I am a customer.
No one ever apologized for either of the 3 mistakes they made. It was over 20 minutes waiting to get a drink that I would not have gotten if I hadn't gone inside after it.
I expect a written apology from Macdonald's and both the manager and the person working the window should be reprimanded because it appears that neither the person or the manager have been properly trained or they are ignoring what they should have learned. I will not visit another Macdonald's restaurant until I am satisfied that this won't happen again.

Today I purchased 10 piece chicken McNuggets, small French fries and medium chocolate shaken I ordered using the McDonald’s app. Voice code BV28. I picked up my order at approximately 4:1pm at 706 College Rd. Greensboro, NC location.
Got up to the microphone to say, I was picking up an online order. The voice on the other side, a female asked me for my order. She did not say welcome to McDonald’s or thank you or anything I got up to the window, waited a couple of minutes for her to gather my order. When she open the window to hand me my order I asked her if the order was fresh remade and she said it was. I got home in about 15 minutes later I discovered that the chicken McNuggets were old. They must’ve been sitting under heat lamps for several hours. this has happened several times. I pay good money for this order, and I expect the food to be fresh. In addition, I expect the person that is handing me my food to show some courtesy. She never looked at me never said, thank you never said come back again never said anything, just handed me my food and walked away. This is why I choose to go to Chick-fil-A whenever they are open. I can see why McDonald’s is losing favor with the public in general because your service lacks in courtesy professionalism and freshness of quality. My total order came to $11. 92. I would like to have a refund or credit , please feel free to contact me to discuss further.

The McDonald’s in Anna TX has a lot of young kids and all but some are even adults. The evening people that work watch tik tok . I am a door dash driver and the people even managers see’s me there waiting and they don’t even ask if I am waiting on something. There has to be better customer service. As a door dasher we are trying to make our customers happy as you are and it start by giving them order as promptly as we can. I know for a fact last night there were some kids doing nothing and the line outside was wrapped around the building another gentleman that was also a dasher left angry cause no one bothered to look over to ask him anything. I’d rather get orders from Melissa TX instead. I hope this changes soon and managers need to put a stop to all these people just standing around doing nothing while a line gets longer

McD’s Valparaiso IN on Rt 30. Terrible service to walk in orders. Restaurant dirty snd not stocked for eat in customers very disappointed in the priority put in mobile orders.

The McDonald's on the 3000 block of US 1 in Homestead Florida they're understaffed they never opened the door and when they do they say they don't have enough people to wait outside another 10 minutes

We went to McDonalds in Selma Ca last night and our burgers weren’t even hardly cooked at all.It looked like they put them on the grill and turned them over once on each side and took them off.Not only that they park almost all there customers and we sat there for 30 minutes.McDonalds is getting very bad and disgusting

112 french ave sanford Florida store at about 1 am....There was 2 girls at the window a older white lady and a younger black lady when I got to the drive thru speaker they would not answer then I drove up to the window the ask me why I didn't stop at the window and I told them because no one would answer me then they where just plain rude for no reason and would not let me order anything I even drove back around to the speaker again and they told me they where closed so just left I will never come back to that store again

Ordered nd payed 2$ I never got service still they just ignore me

I ordered a crispy chicken sandwich It took more than. 15 min and I then when I got my sandwich it was cold and the roll was hard. If my sandwich was hot and fresh I probably wouldn’t be complaining.
The mc Donald’s was in Londonderry NH

I ordered 2 spicy Mc chickens a delux spicy mc crispy 10 pc nugget a Dr Pepper and a large fry. When I got home to eat my dinner I was missing my 2 spicy Mc chickens and my sticky Mc crispy was not a spicy Mc crispy. The window worker was flirty and was slowly running her hand down my boy friends arm, made us feel uncomfortable as well as mad that she forgot our food , no receipt was handed to us, they weren’t using the system cause it was down. We were there around 2:20-2:35 in the morning

This restaurant had me waiting for over 5 minutes before someone helped or noticed me.
After several minutes a female comes and states are you ready to order!!! Takes the order charges and walks away to food bin. There she gets on here phone and starts talking to someone in Spanish. Obviously not for business ! Where is the customer service! I.e good morning, welcome to McDonald’s! Can I take your order!! The store was empty inside and you can hear a conversation going on in the back. Another customer enters and he is waiting for someone to help him. I live close to this store and is convenient but service is terrible. Normally the lobby dirty trash on table and people waiting for service. This why I am launching this complaint.

I find it very offensive that McDonalds is running Spanish language commercials on English speaking channels in Miami/Dade country, Florida. There are many Spanish language TV channels in the area for McDonalds to choose. from.

The Mcdonalds in Hempfield pa has poor customer service..The manager was ok,but the workers in the kitchen were rude.They didnt listen to the manager first off.Then they didnt smile,had angry look on their faces,cause they had customers to wait on..

McDonald's on Columbia Ave in Lancaster pa has been giving McDonald's a bad name ..
I understand that maybe the restaurant is understaffed but that is no reason to turn out nasty and disgusting food and not done to the full potential I am a regular or was a regular customer here not only in person but also had them deliver and my food is either a messy messy not done to my likings or the deliveries are incomplete and missing food and then you get the smart attitude well if you don't like it make it yourself .. and some of the managers are not even better than they are because you get hung up if you call the restaurant this McDonald's should be looked at or should get new management better manager employees should be retrained they keep working at this capacity it's going to be shut down

Every time I get an order either I’m missing something or I’m wrong and overthinking. This is truly unacceptable the one in Grand Bay right by the interstate. Employees need more training on customer service

None of the staff who make the meals not wearing gloves while preparing food or serving the customers. Not feeling safe to eat the food

I went through the drive thru.
Placed order. The order on the board wascorrect. Paid and they reverifed the order. Got home. 10 miles away.
The order was totally wrong. Called the restaurant and spoke with the manager. Very rude and uncaring. Was told that I accepted the order and they would not do anything about it. I'll be talking my business elsewhere. There are plenty of restaurants who want my business and will take care of my friends and family.

You just took my points without giving me my order. I wanted a McChicken with my points and then changed my mind.you took my points and I couldn't get my McChicken. This is a sorry app cuz I was counting on eating something.

Went to McDonalds on Route 707 in Murrells Inlet,SC 2957. It has been remodeled. Had to use kiosk to order which worked great. The food came out almost right away. It was cold. We asked how we get a soda refill. Was told to just come up & could get it. After standing in the group of people in line for 10 minutes was told they don’t give refills any more. Won’t be back Arby’s give refills & food service & employees are nicer.

rudeness when bmobile order was incorrect

If I could rate below a zero I definitely would. No cars ahead or behind me and I waited at the drive thru for 4 mins before someone asked for my order. All I heard in the background was employees laughing and when I got to the window there were 3 employees at the window...2 just looking out the drive thru window and 1 was trying to explain why I paid for 4 pies and only got 1. No ma'am. I want what I paid for or give me my money. I agreed to circle back in 10 mins to pick up the other 3. So, 15 mins later I pull thru and they take 5 mins to finally tell me it takes 12 mins and they'd have to make some. Still, no cars ahead or behind. We made the agreement and they had no intentions. I decided to take a refund. 4 employees working and only 1 working and that employee was obviously Maintenance. McDonald's deserves better employees. Please do a sweep and start over hiring people that actually work to earn. These employees are going to ruin this McDonald's. This happened around 2am on 05/04/2023

Paid 20 dollars got wrong food they did not give me the receipt so i could not get what i ordered because i did not order 2 quarter pounders, i still want my mc flurry and 20 dollars.

My husband and I went to the Tecumseh Okla store Saturday night. We ordered 2 Quarter Pounder meals with drinks. The burgers were so heavily peppered we couldn't eat them. The fries were so heavily salted they made us gag. When we went in to complain to the person at the register, she said, "they are always made like that" Well, guess what? No, they aren't. We have eaten at other McDonalds and NONE of them were like that. We will never go to that McDonalds again. I really don't want to ever go to any McDonalds ever again. That was the worse tasting burger I have ever

Placed an order on app. When I arrived at store I was told to pull up to the window. I waited about 5 minutes and then was handed 3 beverages. A few more minutes went by and I was then asked to park in a waiting parking spot, which I did.

25 minutes later still waiting I went inside the store to find out where my food order was. No apologies or anything questions other than what was your order. They start filling my order. Hand me my order and that’s it. 40 minutes later, after I had arrived I have my food. I should have just ordered at the window like the dozen or more customers had while I waited.

Use McDonald's app for points did not receive points for order.
The Manager was ask to speak to me , she sent Employee back to say there's nothing she could do about it.
Employees are very unprofessional and rude.

You've downsized your McChickens while raising the price. No thanks. Never going to a McDonalds again. Greedy greedy greedy

There are three McDonald’s in Altoona, Pa. I purchase from two of them just because of their location. I choose to round up my order of one egg McMuffin every time I order for the Ronald McDonald house. I usually stop about three times a week. I am disappointed that
1. I get a tiny bit of frustration from the cashier because they have already punched the button ready to take the money (which I understand inorder to keep the customers moving) but it disappoints me because of the cause.
2. I’m suspecting that this practice of rounding up isn’t trained properly because they truely do not know how to complete the transaction when I let them know I want to round up. This cashier has been on this window a time or two before and still struggles.
Please do not send me anything free that’s not my purpose. If that was something you were going to do please honestly donate that amount to the Ronald McDonald foundation.
I have a family member and friends that have been helped from the houses and I am grateful there is help out there.
I am a general manager at a well known pizza business across the states so understand the importance of customer service.
Thank you
Becky Farber

At approximately 907 3/27/23 order 15 we order food which required us to ask for ranch dressing as we had chicken nuggets ... once we checked the bag we had no ranch and ask window server for ranch. She stated it's in the bag we checked but it wasn't any in the bag ... we gave the bag back to the server who checked and it wasn't none. The manager who was fixing the orders was hollering I put it in the bag but it was clearly none. It was embarrassing we had to pass our bag in and
still be hollered at by management whom was mad that he did put it there. Then the manager made us pay for ranch dressing when we should have gotten it anyways. It's sad you have to argue with the managent about food you have paid for and condiments that should have been included. Why would the manager get mad for a mistake he made and make a scene in front of everyone . I even taped the commotion he cause on voice recorder