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McDonalds Customer Service
Rated 1.37 of 5 Stars
Based on 1147 Complaints
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Contact McDonalds Corporate

Toll free phone number: 800-244-6227

If you are an upset McDonald's customer, you should contact the corporate office directly. McDonald's corporate office provides multiple contact options including a corporate page and an online feedback form.

The best customer service phone number is 800-244-6227. According to their website that phone number is available 7 days a week from 7am to 7pm CST. You can also write their corporate headquarters at McDonald's Corporation, 2111 McDonald's Dr., Oak Brook, IL 60523.

Although a letter will take several weeks to be processed by the corporate staff. There are thousands of locations worldwide, which probably means there are hundreds of thousands of registered pieces of customer feedback each year. If you would like a more immediate way to complain, try social media. McDonald's has a Twitter feed just for customer complaints at @reachout_mcd.

McDonald's customer service also has a Facebook page, but with 59,000,000 fans your complaint is not likely to see any attention there. Although we tried to find a good email address, none has been provided by the company yet. McDonald's is usually pretty responsive on social media.

Please note: Complaints submitted on this website are not forwarded to McDonald's!


Experienced poor service? File a complaint here!

McDonalds Contact Information

Report complaints to corporate and get satisfaction

  • McDonalds headquarters address

    • 1 Mcdonald's Plaza
    • Oak Brook
    • IL 60523
    • United States

  • Company website

    www.mcdonalds.com

  • 1-800 phone number

    800-244-6227

  • Better Business Bureau rating

    A-

  • Customer service hours

    24/7

Browse reviews of other Fast Food



Top McDonalds Complaints

Browse more than 1147 reviews submitted so far

20

I left Mc Donalds and brought my food home. I ordered chicken nuggets meal for my son and a cheeseburger deluxe meal for me. I said no onions and it was full of onions. He tasted old and the next day me and my son had the runs. I will never return.
20

Thank you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Rogerine
Last Name: Hemphill
Mailing Address: 14551 1/2 Calvert Street
City: Van Nuys
State: CA
Zip: 91411
Your E-mail Address: ashja1026@gmail.com
DayPhone: (818) 210-2713
Date: 10/03/2022 12:44 PM
Visit Type: DRIVE-THRU
Place Order Type: DRIVE-THRU
Delivery Vendor:
Restaurant Address: 14850 Victory Blvd
Restaurant City: Van Nuys
Restaurant State: CA
Comment: I gave my order at the drive-thru kiosk, the lady said 6 dollars plus, I get to the pickup window the gentleman told me she made a mistake she doesn't understand the price this year it'll be 14 I said can I speak with your manager he said pull to the next window please. The manager repeated what the young man at the previous window said. I asked her for her card because I wanted to report this to the corporate office she asked me if I wanted to purchase anything I said fries she said she wouldn't sell me anything and that I was being rude again asked for the corporate card she told me to leave because I was being rude. I'm at the drive-thru window this incident must be on video, and should speak for itself. Purely racist!
Please provide follow up on this incident. Now we're in the month of March and I've still heard nothing from you people at all. I was treated with the utmost disrespect by your manager I have not gone to McDonald's since. I will however now that I've heard nothing back from McDonald's, I'll turn to social media and let that speak for itself. Maybe that's the only way to get your attention, how sad.
Regard's
Rogerine Hemphill
20

Order a apple pie and paid for it but never got it showed my receipt to but was yelled at.
20

I was attended by a girl in the drive thru rude and ignorant. it felt like she was doing me a favor by serving me. worst Mac donalds store ever! 300 W Hillsboro Blvd, Deerfield Beach! Fl .
I will never , ever return to this store again.!
Very sad, I left with out order!
20

I asked for a number one large with a large Mocha Frappe and they gave me a large Dr pepper I told them my order was wrong and they came back with a large Carmel frappe. The woman in the window at Arab McDonald's was rude as hell when I was explaining that my order was wrong. Arab McDonald's is literally the worst place to order food the customer service is absolutely terrible and the older employees are rude as hell
40

I have just experienced the most coldest restaurant ever. This was your restraint on the Wyvern estate near Pride Park, Derby. It was that cold it was hard to distinguish between indoors and outdoors. The were only 5 people in at around 5.30pm today 14th March.

The 3 of us varying ages, 50, 64, and 79 was that cold that we ordered, waited, ate and cleared within 18 mins. The food was excellent as usual by the way.
I'm all for saving energy and so on, but there is limit....
20

On 3-13-2023 at approximately 1:30pm, I was in the drive thru and ordered a senior coffee with 2 cream on the side. I was rudely informed , "we don't have Senior coffee". I then ordered a small coffee with 2 creams on the side. The employee took my order said it was $1.69, then informed me "we don't have any coffee". I told her there were approximately 8 cars ahead of me and would she please start a pot of coffee. She then informed me "No, we aren't going to make any coffee". I asked why, and she said "we don't sell coffee during the day". That is the most ludicrous statement I have ever heard at any of your stores and I stop almost every day for a coffee in the afternoon as I am a traveling nurse and am always tired. I love McDonald's coffee, but I have never in my life been so rudely treated. I won't ever go back to that store and if any other of your stores are operating in this manner, you will lose a lot of business.
Sincerely
Leslie Haehn
20

I dine in and ask for my food to be hot and it wasn’t hot and the cashier had an attitude so Itold her that it wasn’t hot and she was rude to me.
20

Went through the drive-thru at McDonald's in Cambridge Ohio on State route 40 East Wheeling avenue we ordered two breakfast burritos and hash brown a caramel iced coffee and asked it to be extra sweet it when it's an extra suite we went back through the drive-thru got another one and it was the same it was very disgusting when we called because we didn't have time to go back through they had forgot our hash brown and he argued about the coffee the guy that answered was a manager and he also served as he was very rude and argumentative I have been going through that restaurant everyday for almost a year and I've had several different problems with them one time they forgot my food when I went to try to go get it after I got off work they said they didn't have any record of it when I spoke to the manager Doug about it one time I went through they burnt my sausage McMuffin so bad it was hard to the point it was done edible spoke to the manager Doug about it went through and told Doug told me I could get a free value mail when I went through they said they had no record of it that McDonald's is very uncoordinated the people there are very rude and it's very unclean I will not return to that McDonald's again there is no sense of being that rude and argumentative when you're trying to tell them you know that the coffee isn't right you're the one drinking the coffee and he argued and was very rude very unprofessional
20

Was cold and discussing as had workers sick so was. 30min wait as well
20

We have went to McDonald's all my life MY MOM AND MY WIFE WORKED THEIR FOR years . I made a mobile order online to the McDonald's on hwy 80 in Jackson ms. The food was terrible I don't any money back I just want McDonald's to stand behind their policy and make it right 3/7/23 8:44 pm
20

Your store in Brevard nc I have visited 2 times my order was messed up call the manager would not fix order also fry’s were cold no fresh did not fix sandwiches as I had ordered I will not visit the store again manager was rude when I spoke to him
20

I went to this one McDonald’s in Denton, TX restaurant #18781 on 2930 W University, this is second time that I went there with my kids and we had food with hair in there, and when I came back they had an attitude about it. Didn’t even refund me the full amount. I worked on McDonald’s before and policy was to wear hairnets when working especially in the kitchen. There are women with their hair down working in the kitchen. Please do something, because that’s nasty, those sandwiches were for my kids. Thank you
60

I often get 6 nuggets and always ask for sweet and sour sauce which 9 times out of 10 is not included. This happened again today at the macdonalds at Marsden. Because I generally go through the drive through do t realise it’s missing until I get home.
20

I ordered 2 cheeseburgers and marry messed it up 3 times marry at the first window was really rude and I was really upset about it
20

Every time I go to the McDonald's on old Atlanta Rd in Suwanee Ga is horrible. The fries are old and never filled the big Mac is not fresh, This is everytime I go through the drive thru for years and as the time goes on it gets worse. I stopped going for a while and forget my last experience and go again. This last time I call and complained I was offered to replace the meals the next time. I went a few nights later to get my meals and I asked if the fries were fresh they told me yes. They were not fresh the mixed the old ones with the new ones amd they were gross. This is the reason I stopped going to McDonald's in the first place. I guess I am back to going to Zaxby's or chic fil a.
Thank you,
Tracy Barbalinardo
20

I do not remember the last time I went to the McDonald’s drive thru on 127th st in Palos Heights IL where I received a correct order. Whether it’s not getting all of my order or if I check the bag before driving away I later find incorrect orders. Like all of the burgers ordered for my family tonight were given to us plain even though we did not ask for anything plain. Even the fries were unsalted. This was the last straw. I feel the management at this location needs to be updated. The employees don’t care to give correct orders or even finish making the food before giving it to customers.
20

Mobil app not working and causing problems at drive thru then steal coupons and tells you to wait.
20

My order was wrong again! Ordered 20 chicken nuggets, got 18. Order 2 double cheeseburgers, got 2 regular cheeseburgers instead. Got two bags both had a basket of fries on top so the order could not be checked in the car. McDonalds has become the restaurant you can never trust. We don’t eat out much do to the higher prices. When we do go 90% of the time there is something missing. Ripping off your customers is not cool. I uploaded the receipt so you could see which McDonalds, good luck reading it. This is the only time I have ever reported something like this, just fed up.
20

Stood in the Nicholasville Ky store on my lunch for 10 minutes before the manager Rudely tell me it’s kiosk only when she just got done taking the person order in front of me . We get 30 more n for lunch That’s what’s wrong with this world. Everybody expect the machine to do their job it happened and I wanted something that I could not figure out how to make the kiosk due and they would not even give me any help to the point that I just walked out I will never visit another McDonald’s, do you guys need to focus on customer service now I see why you have a 1.3 and a five star rating
20

EVERY ORDER I DO FROM YOUR KEW BRANCH IN SOUTHPORT GET IT WRONG, OR MISSING ITEMS OR BOTH. THIS HAPPENS DOESN'T MATTER HOW ITS ORDERED, IN STORE, DRIVE THRU OR DELIVERY. EVERY TIME
LATEST ORDER BEING TODAY AT 3.00PM.
THIS IS NOT ACCEPTABLE.
20

They called my granddaughter in for an interview and once she got there she was told the interview manage wasn't there to come back the next day. So I drove her there the next day and only to told that she was training too many kids and she don't need anymore. She needs someone who can work mornings Wow. The manager should have known by her brith year she was a young school 16 year old who is trying to get her first job like all of us once did. But Royse City Mcdonald still have now hiring sign up for a new location and that is why we thought she was being called in for an interview not to be told I'm training so many kids now I don't want to train anymore.
20

Worsted service ever skipped by 5 people due to being left there then then never got food it's a mess every morning already and the manager doesn't care cusses at us and then talks down about my company due to them providing poor service and wrong food uncooked food .return cold fries to then get cold fries and they just make more and more excuses brother got sick from food yesterday and again today I'm harassed because I'm upset it took 18 min to order and get no food they forgot .sorry they have construction going on. This place should be shit down I'm calling state dept on it quality of food and service and I will make sure everyone I know stays away from it after experiencing all of this. We keep returning with high hopes and it's just worse ams worse. It's clearly the management that is the issue. ND SEEMS NOBODY CARES. JASMINE SHE SAID HER NAME WAS HAS TO GO OR BE TRAINED PROPERLY WITH CUSTOMER SERVICE AMD FOOD QUALITY
20

I am absolutely so upset I go to the Northern Pike location in monroeville Pennsylvania frequently. I just had my order replaced because my first one was messed up. And to make matters even worse the second one was crap and this was for my children! Id appreciate it very much if someone would reach out to me I'm a very very upset customer. I'm to my point now where I just don't ever want to go to McDonald's again. I takes alot to upset me!!!! Now my children are involved so what can we do about this situation the pictures below are double cheeseburgers that look absolutely disgusting!!!
20

Latrobe pa along rt 30…. Fast food is an understatement… I could of went to a steak house and had my meal ordered and finished before I got through the drive through at this location.. never coming back to this store
20

Store #4735. 815 South College Ave. Newark, Delaware 19713... Worst store ever!!! I have been stopping here almost daily for a year. Have tried to be patient. EVERY DAY, I am asked to wait in parking spot to get my food. THE FOOD IS NEVER READY!! I use other stores and am never asked to wait. This store has nothing prepared. To make matters worse, today I was again asked to wait. I waited 25 minutes to get my food.. 6 other cars came in after I did and received their food before I got mine. BAD BUSINESS!!! NONE OF YOUR OTHER STORES HAVE THIS PROBLEM ...IT IS CONSISTANTLY BAD. I WILL NOT USE THIS STORE AGAIN. There are too many of your competitors close by that actually want my business!!! It's called FAST FOOD for a reason. 25+ minutes is not acceptable!!! Bad, bad business. Just because you think you are number one, I am sure nothing will change. The prices you now charge do not justify lousey service!!!. .Do not blame COVID! All of your competition has made changes to keep their customers happy, but not NUMBER ONE!!! You have lost another customer!!!!!!
20

I came through McDonald’s drive thru in Candler,NC at approximately 1155 am. I ordered two kids meals with chocolate milk. When I got to the pick up window the employee at window was talking to another employee while holding both chocolate milks. She placed both milks to her nose then hands them to me. I ask her why she put the chocolate milks to her nose? I told her that was nasty. She was being sarcastic saying I’m sorry you feel that way. I ask her if she would like to eat food I put to my nose. To which she responded would you like for me to give you another one sarcasm at best. This all took place while the shift manager stood there just gazing never addressed the problem. Due to all illnesses going around this is not professional way to handle food and drinks . At best she could’ve acted more concerned and out why she felt the need to put anything to her nose. Please teach your employees this is not acceptable to serve to you customers.
40

Gave me wrong order tried to call and there company company phone busy
Wanted to go have them fix my order but it was 11:38 when I got home with this order that has. 3 baskets of French fries 1 chicken sandwich 0ne regular cheese burger and one medium late drink all that's open is the drive threw and I'm a walking customer
20

Went to McDonalds on a Sunday night at 11pm after work and wanted to place a take out order through the drive through and was told they were doing only Uber and mobile orders only. When was this policy initiated and why?
20

After a long day my mother and I pulled up to a drive thru and got excellent service, but upon leaving we needed a trash can to dispose of our remains, we didn't see any, so I folded the trash and put it in a large ash tray, a bald Hispanic manager yelled at me saying that is not a trash can! He went on and on and got louder and louder, he scolded me as if I were an employee and not a guest, I even thanked him for removing my trash and showing me where the trash cans were located, he was very rude to me and did this right in front of other customers eating in their cars! I was afraid and everyone put their heads down in shame, because the the way he spoke to me! Mount Holly store, rt 541 & woodland road. Get him out of there because he created a hostile environment, I didn't feel welcome.
20

Would not honor deal that was advertised on TV that morning.
Extremely rude manager trying to explain they are a 'franchise',
So any national TV advertised deals do not apply to them.
Rosamond, Andrea Giorosito.
20

I went to McDonald's on 11th Street in Tracy when I got back to my job we discovered that one happy meal and one double cheese burger were missing my job is about 20 mins away but the happy meal was for my bosses son so I said I would go back the manager at that store was so rude acted like I was lying she said do you know how many hungry and homeless people come in here and try to get food she said I will give you nothing I explained to her I drove 40 mins total just for a Happy meal she told me they wasn't her problem.I have never seen anyone so disrespectful work at McDonald's before especially a manager who should be an example so I told her I had the reciept at my job she said well I don't have it so I purchased another happy meal and double cheese burger with my money she took the order I payed and it took her 15 mins to fill my order she did it purposely the man behind me said she was very disrespectful and he said I hope it don't take that long for my order after work I went back to the McDonald's took the reciept gave to the manager and told him to tell her I wasn't hungry or homeless and gave him the reciept.I never thought a McDonald's employee would treat me so bad and disrespectful
20

I ordered a half lemonade and mixed with sweet tea. They didn’t tell me they couldn’t do it. And said it was a corporate decision. I would not have gotten a sandwich if I couldn’t have had the drink I wanted. They have lemonade and sweet tea. I just don’t understand what is so hard to mix these two drinks together. This was McDonalds in Huntsville, AL on Whitesburg Dr
20

Refused to give me my order after charging me, employee called me liar to her manager (Anna) after I told them my card was charged and my mobile receipt reflected that same charge, did not disclose her name after asking several times. All of that made my experience awful. They clearly have no customer service skills. I could go on about how this location has consistently been awful to me but I tried to give them a chance to many times. I’ll attach a photo of a portion of my Mobile receipt
20

Most of my order this morning was incorrect at 10365 Bennett Rd, Fredonia NY 14063
20

So I’ve been waiting 15 minuts for my order and the girl in the back cooking burgers has very very long dark hair extensions in and she is in a hoodie with her hair out and I watched her hair drag over the burgers while she was pulling them out to cook
20

The restaurant on 200 main st. Baker, La 70714 is horrific they can’t take orders attitude’s is horrible and refused to give what was ordered but charged my card on Jan. 18,2023 approximately at 8:30 pm!! Another incident was with the drive thru girl her name is Rattanisha Day she has horrible customer service and she laughs in customer faces and cause altercations at the business constantly!!
20

Jan. 18,2023 which was last night at 8:10pm I pulled up to drive threw and waited 5minutes and no one came on the speaker so figuring maybe that speaker had an issue I go around to the second drive threw speaker to order and there’s a sign that says sorry we are closed at 8pm for maintenance and tomm will be back to normal. Ok fair enough I will come back tomm. My children were disappointed and I assured them that we would come back tomm and that the dign says they will be back to normal. So tonight, January 19, 2023 I take my children back to McDonalds which is a 17 minute drive from home and again do to my job I cannot get there earlier we arrive at 815pm and there’s a sign at the speaker saying closed for maintenance!!!! So I asked is anyone here and a lady comes on and says we are closed! I said last night the sign said tonight will be back to normal and now I wasted and disappointed my children again! I ask well when are you going to be back to normal hours because last night the sign said tonight would be back to normal and she laughs and said tomm we will be back to normal hours. Kids upset and I am also!! That’s gas and time 2 days in a row to be laughed at and told tomm!!!! People’s time and money to go buy food at your business and having signs that are not accurate and then being laughed at and a car for f children very upset at s bull!!! Stop wasting people’s time and money!!! Don’t put up signs to have people come back because it says u will be open when your not!!!!
20

My name is Jessica I when to the McDonald's in Austin Texas on airport and you have some rude employees those are girl there that I don't think she work there because she wasn't in uniform and was rude to me thank her name was Jasmine because I overheard the managers tell her something I think the manager was her mom because she was rude to me to this happen to me last night on January 17 round 7pm report business bureau never again I would go there no more and telling friends and family not to go there to
20

They use to give refills on Coffee, I was just informed by a worker,you no longer do I asked her for her Name she refused to inform me. She is a young black lady at the One at Western Ave next door to jj fish and Chips.
20

I ordered a quarter pounder with cheese at the drive through in Aitkin Mn. There was a long hair in my sandwich. I called and asked for the manager. I told him about the the hair and he took my information. I asked if he was curious about the the time and date. He was not interested.
I haven’t received a reply let alone an apology. I know this isn’t status quo. I hope I receive a reply from your office.
I hope you find this information useful.
Thank you Charlie Seibert
20

I have just returned from visiting my sick brother in Kent with my 95year old mother.
On the way home we stopped at Clacket Lane Motorway services on the M25.
I purchased 2x Cheeseburger and fries and a Coffee which I took to my car to eat as my mother has limited mobility.
The food was not up to standard. The fries were cold as was the coffee. We ate the burgers but threw the rest in the rubbish bin.
I will not be using McDonalds again. You are a fast food chain who should be able to serve hot food but apparently can't.
20

over last 2 weeks this has happened 3 times. First time i ordered a large coke and 2 mcgriddle. I recieved 1 mcgriddle and 1 large coke. Upon going back the next day to the drive thru the manager was rude and said just give me a buck and did give me 2 new mcgriddles and a large coke. While this was resolved it certainly wasnt resolved profesionally without attitude and i really feel she should have just comp me the full meal replacement but whatever on that. Next time i got the correct amount of mcgriddles but i got 4 of them wrapped in one and my large coke while technically this was correct and okay only because this was for just me. Yesterday repeat of the 1st one where i ordered and recieved 1 mcgriddle and 1 large coke but paid for 2 and a large coke. Today i was charged for 1 and a large coke replacing the one from yesterday and at the window where i get my order from i recieved 1 mcgriddle and 1 large coke. This was to correct mcdonalds charge but not recieved and if i had not opened bag i would have only recieved 1 and not the repalcement 1. I did get 2 after the girls say it only says 1 but on menu board it did clearly say 2 and a large coke.

i Feel that the proper way to handle this isnt to just replace missing food item but to compensate for the whole meal as i suffer hunger due to this mistake. Its not the money its the fact that the customer had to do without what was paid for and when u complain the attitude is like okay here is the replacement but zero regards to fact the day before the customer had to go hungry while mcdonalds held the customers money on something customer didnt recieve. Its as if this part of the customer issue isnt relevant to them as if they really dont care or understand that we cant just go back thru drive thru after at work as there is no time and thus customer goes hungry on something that they paid for and they just dont seem to understand nor care. The manager is almost as if who cares here u go now leave atttitude. Im just writing this to u so that hopefully u can correct the behavior ran at ur store in wilsonville Or.

Thanks
Alan
20

I’m going to make this very clear I’m so feed up with this one McDonald.. I go to McDonald’s mostly everyday.. this one manger in the morning at 7415 Richie Hwy Glen Burnie MD 21060 she has a total attitude problem. This morning I did a curbside order I usually get park anyway when she bought the food to the car she had a total attitude with heading the food I said have a nice day she mumbled under her breath and walk away with a attitude I’m getting so feed up with her attitude I have a speech impediment I always order by the McDonald’s app because of this. I don’t need to be treated liked this with a dam attitude problem this is the first complaint I put in because I had enough something has to be done about this she is liked this to mostly everyone… I know your company won’t do anything anyway so this is probably a waste of time. I don’t complain about things but I’m done dealing with her attitude all the dam time. Have a nice day
20

I was very disappointed that the guy up front helping take orders forgot what he was doing. After five cars went thru the other lane, I yelled. He told me he forgot he was taking orders, while laughing. I said something at the window. They pulled me ahead, and the manager ( who I've had trouble with before ) told me I could not come back. Im a twenty thousand a year customer. ( They will have no problem verifying this. I wrote you yesterday. I thought I'd atleast get a response ?
20

Am making a formal complaint every time I go to MCDONALD'S I order something to eat to go they always give me the wrong order I hope you follow up with this complaint this is the location of the Macdonalds restaurant 4505 n hwy 146 bacliff texas 77518
20

Waited 30 minutes for our food , got home ate most of my double quarter pounder and realized my top patty was not cooked at all . Meet is still red.
20

On December 26th I had gone to the Oak Lawn Illinois location off of 105th and Cicero Avenue. It took a while for them to take my order while they had taken five other orders from the other lane. Once they took my order she told me to hold on, then I waited when she got back to me I told her I had already placed my order then she rudely had told me then why didn't I pull up? So I proceeded to pull up and of course they did not have my order. I then again place my order again which was one sandwich and two fries not complicated. I paid for it left the change with them when I got to the second window they still did not know what my order was and asked me to pull to the third window no problem. The so-called manager of the location came to the window to hand me my order while she was on the phone and asked me what my problem was while on the phone. I asked her if she could please put the phone down and she said no she was on the phone with her child. I asked her if her child was in the hospital or dying since I was raised that customer service you need to address the issues with the customer and give them all your attention. She had a massive massive attitude with me but told me the reason why she was giving me an attitude was because I gave her an attitude first. The only reason I was talking to her is because I asked wanted the manager's name for that location and she told me it was Tyra Banks, I was like oh the Victoria's Secret's model? She said yes I said always is that you and she said yes. So now we have all the staff behind her watching how she interacts with customers and they're now thinking it's okay to treat people like that. After our interaction and me telling her about the issues I was having I didn't even get to finish my story and she slammed the window in my face and walked away. This is completely and utterly inappropriate as I am an FBI agent in the Chicago area and this is not the respect that should be given to any customer let alone somebody of the agency. The rude and disrespectfulness that this location has shown is beyond sickening. Not to mention once I did get home they had poured so much salt on the fries that I had to throw them out and the hamburger was cold as it was not cooked and I could not eat that either. This was actually a meal I bought for my mother-in-law so she was not able to have dinner that night. If this is the way your locations treat customers it's going to be all over the Internet pretty fast as a lot of the people I interact with are going to hear about this story and from there it's just going to explode this woman needs to understand what she did was wrong and needs to apologize to me for what she had done. The problem with people this age nowadays think it's okay to be on the phone all the time and it's not. Slamming windows and doors and people's faces is completely disrespectful. I look forward to a response as soon as possible to clear this matter up in a timely manner. Best regard, agent Sizemore
20

I ordered a plain wrap with chicken and cucumber in and no sauce beacause I’m allergic and it came with sauce not happy
20

Uncooked meat raw.
20

Very disappointed with our mcdonalds receipt number is 1789we had 2 happy meals 1 was missing fries the other had no drink, both cold. My husband had a double 1/4 pounder meal but we both had medium size again both cold, we were charged 19. 46
20

I was in Canal walk today and I bought 2 mcfeast large meal and fold over meal large when I get my order my son first noticed that the drink was watery and I told the lady and she gave us another drinks it was a take out when I got home I noticed that the fold over is not here I'm so disappointed they supposed to check the order before they gave it to a customer I'm very very hurt and angry at the same time my money go with water just like that.
20

She service no good hope your company take notes jurong west manager take notes
20

I have to get my order after 35 minut all staff is relax very bad experience
20

Good morning, my name is Benjamin and I am a Dasher with DoorDash. In the past I have filed complaints about a specific member of your team, and I noticed that she is back at this McDonald’s unfortunately. The team member in question is a large woman with a neck tattoo, who is rude and very unprofessional on a regular basis. I do not know her name but I think she might be a manager. This morning I arrived at McDonald’s to pick up an order for a customer, she rolled her eyes at me when I entered the building, and proceeded to drink her coffee and gossip with her coworker instead of asking for the order number. I tried multiple times to get her attention so I can pick up the customers order, I repeated the last four digits of the order number Three times and still she ignored me. When it was convenient for her, she handed me the bag that had been sitting on the counter for five minutes and did not know the order number or the order that was in the bag. I had to confirm everything for myself that this was the customers correct order . Her behavior is very unprofessional and not very secure for both McDonald’s and the customer placing the order. I do not mind pick it up from this location, but her attitude makes it very unpleasant to work with you guys. The McDonald’s in question is located in Ocala Florida on the corner of Easy Street and SW. 27th Ave. (2827 SW 27th Ave). Please feel free to reach out to me if you have any further questions. Regarding my complaint. Thank you for your time and understanding. Happy holidays!
80

Very very upset that the peppermint flavoring is not in all McDonald's restaurants this year for the iced coffee in Etc that was a bad move that is something I look forward to all year
20

Hi good evening, The toilet wasn't clean and very bad smell looking so ugly, the table was not clean, make sure you should take more responsibility tq .
20

I was just at Macdonald's Settlement City, Port Macquarie. I ordered an sundae as advertised on thier drive through screen. I was the informed that they had run out of icecream. What type of Macdonalds runs out of its supplies by 2:30 pm? This not the first time.
20

On upon ordering food from mcdonalds freville from uber .they had a set time but then the time got longer and longer I messaged the uber person said why such a wait ? He responded the same thing and asked me to ring them why as he couldn't get answers .so I tried ringing, no answe at all. Food arrived much later and chips were cold and the burgers looked as just slapped happy put together . The uber guy apologised and didn't know what was going on .I said to my partner it's suppose to be a fast food outlet I could have cooked a 4 course meal . And the adds are so deceiving looks great big burgers ect and when you get them so small. I can't remember when the last time I had a triple cheeseburger I nearly fell over backwards at rhe size of them today.. disgusting and pay for that ridiculous prices .
20

Hey they don’t clean and also they have been trying to get people in trouble and set them up and Steven never do his part of this store and I mean he let all these manager eat and make burgers anytime and let them do what they want and sometime they don’t use gloves and I order a burger and it was so bloody it have made me loose my Appetite of my meal and also they make people feel soo uncomfortable in drive through and service and even there employees I heard a lot of people say it really dirty and also nasty and the manager for night shift Vanessa has an attitude to the employees and customers and people complain to this place and I have multiple weakness and I’m also a very honest person and I’m very religious and I didn’t have the time to get it on camera.
20

McDonalds at Shea Blvd and Scottsdale Rd, Scottsdale AZ - in line for drive thru for thirty minutes. No person at window 1. Ridiculous. Never returning to this location.
20

I was in Macdonald's for lunch in Parksville BC with a family member when there was a homeless person sleeping at table that didn't bother me but the staff did. I had ask the staff to just call the police to have the person removed but instead some staff was screaming clapping their hands and one staff member was really very angry bagging things around screaming at me cause I ask them to call the police instead of making a scene. I felt scared the way they were handling this situation cause some people can become violent which could put customers at risk. The one saff member stared being very agresisve with me and my family member we were just watching on how they were handling the situation. He was cleaning banging things around screaming at us sitting their. This was very upsetting the homeless person was ok but the one staff member wasn't and I was scared. I felt he was going to hurt us so we finished our food and left. T
20

We went to diner at the mcdonalds in castle rock colorado onpsrk street on 11/29/2022. My 6yr old daughter wanted 2 cheese burgers her normal. We go there alot as a family. We came home and ate. My daughter had one 30 min later she said she had a stomach ach ,so we went to bed. At around 1030 pm she woke up and went to the bathroom had dihreah she then threw up. She went back to bed for the night she woke up in am on 11/30/2022 and ate all her breakfast. Mt guess is she ended up with food poisioning. We will prob not go back to this resturant location and tell people not to eat there.I was also going to call health department. There were a couple of other things that was bad at this location. Everyyime we have eatin inside there were alot if flys.
20

We ordered a 6 piece chicken nuggets with hot mustard and received no sauce, we were also not asked if we wanted apples or extra fries. Apples was on the the receipt and we were given extra fries. We also ordered a quarter pounder with cheese and no onions and it was covered with onions. Very poor service.
20

Drive threw not open 11.04am.went to only window open mgr tells have to go back around to order.fire mgr for rude sttitude.ruinex my dY.she horrjble.
20

After dealing with the rudest drive through person that couldn't take a proper order we received did so inedible we had to toss out. Hamburger undercooked fries so over cooked could have been used as nails. Only edible food was nuggets. No sauce, order not prepared as asked. This has been an ongoing issue with this site and we keeping saying understand covid, but we will not return. This is simply not the first time for bad food and service at this location.
20

On Saturday November 19, i went to Mc Donald's located 430 28e Av., Lachine, QC H8S 3Z4 and purchased 2 breakfast trios with a coffee and apple juice and requested 2 creams and 2 sugars on the side.
I was served and when I got back to my car the cream and sugar was missing. I went back and asked for the cream and sugar and the employee asked me for my receipt. I told her i was just here a few minutes ago and my daughter is waiting in the car with the order and my purse with the receipt and why would I be here asking for the items if didn't already pay for them.
The employee that gave me my order came over and confirmed she gave me my order and I reiterated my order is missing cream and sugar.
They both insisted they couldn't give me the cream and sugar until I produced my receipt.
I left the restaurant amidst several waiting customers, went to my car and brought my receipt before I was given the cream and sugar.
I have never felt so humiliated in my life until this day. I wonder if I were a white female instead of black I would have been asked to produce a receipt before being given "2 CREAMS & 2 SUGARS". I'm beyond livid! Suffice it to say, I have lost my appetite for Mc Donald's.
20

Sit in the r drive through for 15 minutes waiting for someone to take my order I had to call into the store then someone took my order
20

Overnight/Evening shift management needs to be retrained on why one should not harass people for being autistic and disabled. It is not "funny" or "entertaining" to deliberately cause issues so you can laugh at the person with autism flounder around for a suitable response. Retrain management BEFORE it becomes an public incident... your management are cruel and heartless and Evil. Who makes fun of people less advantageous than themselves for entertainment and amusement? You should be ashamed of yourselfs!!!
20

43345 Junction Plz Ashburn Virginia,
So dissatisfied on this McDonalds! I have complained before about their bathrooms and now they keep the lunch room so cold no one likes to eat in!
We are bus driver for the schools and this location is convenient for us to eat breakfast! But now we just decided to go to the other location in Ashburn! The staff at this store I seen how they ask customers for their phones so that they could do the review and then they give them a coupon to the Mcdonalds! I seen one of the manager do that! The service poor! They don’t want to take order at the register anymore! We all have complained to them letting them know how cold it is in the lunch room! But they don’t do nothing about it! This Mcdonalds location gets worst and worst! It seems they don’t like to work in favor of the customers!
20

I just ordered food from the Saddle Brook nj McDonald's I came home and my food was all wrong the burger was disgusting I asked for a Big Mac extra cheese no pickles I got a freaking Big Mac no cheese no sauce and full of pickles like totally opposite and then Frozen cold fries and a water down drink McDonald's is going down the drain with these damn workers that they don't even speak English plus they didnt give me a receipt that i ask for they said there was an issue with the register unacceptable
20

I just drove all about 5 miles at 955 to b told i couldnt get 4 mcflurrys and 4 soft serve cones. They are always tearing down the ice-cream machines bfor 10 when they don't close till 11. They r sending customers away and loosing business because they are too lazy to take 10 minutes after close to clean the ice ream machines. Ive heard from friends all they do is soak the parts and the morning shift puts it back together so y are they tearing down over n hour early. I could understand if it was 1045 but not 945 or 1015 this is the 20th time we were turned away eventho the online app lets it go. Its the only place in town toget it besides burgerking that closes at 10. Dairy queen is only open in summer months. Do you like your employees turning away business and your customers wasting gas for nothing. The place was dead too how hard is it to put it back together quick? The south stmarys street McDonald's in stmarys pa 15857
20

I placed and order and when i got the order there was something wrong with every item in the bag. The fries were old and over cooked. The mc rib was horrible. The iced tea was nothing but a large sugar water. I could not even taste the tea because there was so much sugar in it. They are serving food thats been sitting around and old.
20

I wish I could leave a 0 out of 5. Apparently 24 hour drive thru at the downers Grove McDonald's at 63rd and I 355 actually means close before 11pm. Don't claim to be 24 hours and leave lights on if you close before 11pm like Google says
20

The wakanda commercials are extremely offensive!
100

OUT OF THE LAST 3 VISITS IVE GOTTEN 2 BAD COKES , FLAT AND TASTE BAD.
SERVICE IS GREAT JUST BAD PRODUCT.
THANKS,
STEPHEN J. MEAGHER
20

I spent 20 on 2 meals payed £3 delivery fee for him to be over 20 minutes with my food. The food was cold and tough I couldn’t even eat my mckrispy I nearly snapped my tooth trying to bite into it. I had no sauces with my nuggets even when I selected them on the order. The nuggets and chips were freezing I had to warm up myself and it still didn’t fix them. I will never be ordering from McDonald’s again and I would like a full refund of my order. Thanku
20

Every since it reopen, it has been nothing but trouble and I am sick of it. First it is the employees not knowing thier products and making me feel stupid even though I can read clear as day. Then it is the employees telling me something is broken even though it is not and they just don't want to clean it- that is called LAZINESS!!!. THE LAST BIT IS WHEN MY HUSBAND ASK THEM FOR A CUP CARRIER YET THEY SAID THEY DONT HAVE IT AND SWITCH TO THEY DID NOT KNOW WHAT THAT WAS. HOW DO YOU NOT KNOW YOUR PRODUCTS WHERE YOU WORK AT. HOW?! I CAN FIND A FIVE YEAR OLD YOU CAN RUN THE PLACE BETTER. JUST BRUNCH OF LAZY YOUNG PEOPLE. THE DISABLED DO A BETTER JOB.
20

ordered food on the mobile ap. I selected the curbside # and it said a 5 minute wait. I waited 20 minutes and then went inside, my order was on the counter and it took another 5 minutes for anyone to help me. My food was cold, the manager who handed me the food took the food out and replaced it but put the incorrect food in bag, I had ordered a Mcdouble and was given a double cheese burger. Then he tipped over the coke I had bought and got coke all over my pants and shoe. He never apologized and just walked away.

address is 416 N Michigan ST. South Bend IN 46601
20

Fries are hard as a rock sandwiches are cold after working 10 hour days I wanted a hot meal will not ever go back unless it's fixed! I go at least 3 times a week and the last 2 times this has happened.
20

Walnut and Akers Visalia. 20/26/2022 at approximately 1030, a Mexican female employee working the window took 15 minutes to get me a cookie, when I nicely asked what took so long, she said none of my business, but the truth was every employee was joking and ignoring customers. She then told me to piss off and slammed the window on me and told me if I don’t line it to not do door dash. She acted like a typical low class person.
20

You need to pull your sponsorship of Bubba Wallace. I will not eat at your restaurant again until you do.
20

My complaints with McDonald's in north Vernon in.i am a truck driver of 46 years, I haul out of this town three four times a day day in Day out I stop at McDonald's their sign says 6:00 opening till 10:00 p.m. the doors are shut at 6:00 the manager the workers look at you standing outside in the cold just wanting a cup of coffee so I can go do my job but this is not so everyday they're never open at 6:00 I just wondered why somebody was set out there and let a man sit in the cold not open the doors and get a cup of coffee to go I can't drive my rig through your drive-thrus this seems like this is the best and easiest way for these people to work this is not only here this is everywhere I Go people are afraid I don't get it Hardee's McDonald's all fast food restaurants there is people out here besides themselves that are hungry in the mornings want a cup of coffee and so on I have drink McDonald's coffee for the last 45 years I'm thinking about going somewhere else.
20

Order placed thru App 10/15/2022 @ 2:29pm for delivery. Never rec'd the order. Couldn't reach driver.
Reached out to Customer Service, was told a full refund was coming back. I still haven't seen a penny. It took you all all of 6-7 seconds to take my $, it shouldn't take more than 5 to replace. I'd like to get it back yesterday! I'm getting older every day.
Janet Reed
Oklahoma City OK 73122
Store # 21432
Amt due back $36.52
Check on this please. I'm not very patient.
20

RE: McDonald's Restaurant #10148
141 Wakelon St.
Zebulon, NC 27597
TEL# 919-269-6650

I have lived in the Zebulon community for over 29 years and this particular location always had such a great reputation and excellent Management and Team for decades. However, in the last few years it has continued to decline in efficiency, attitude and customer service which definitely reflects bad management skills. It use to be the fastest McDonald's in Wake County. You can now go in the drive thru at any given time and whether it's busy or not they will always make you wait. They never let you know they acknowledge your presence at the speaker and when you finally speak up and say hello, you get attitude and they tell you to "hold on a minute" or "I'll be right with you". Then after several more minutes you're lucky if they ask you to take your order. Meanwhile more customers are piling in behind and being held up in their orders and wait time. I have specifically avoided this McDonald's location to go to others that are better equipped to handle their customers. It seems there is definitely something going on. I have spoke with past employees who now work for Bojangles because of the "Bad Management" at this particular location. I use to always compliment and thank the employees there in the past but those days are definitely in the past. I would like to continue to go to this location because of the proximity to my home and time allocation. Thank you so much for your consideration in this matter and all that you do to feed our communities.

Best Regards,

Cheryl Pavlovic
20

I just went to the Franklin McDonald’s 03235 and while I was there the Manager Sarah (tall woman looks like a man) was absolutely rude and disrespectful the entire time waiting. I asked for ranch she gave me ranch and than said “next time learn how to order” to me. I called her out. Every time I go to this McDonald’s there is always an issue with her. I have other friends and coworkers that are there and say the same thing about her. She is absolutely awful!!!! She needs to be spoken to or fired
20

Worst food ever eggs cold pancakes cold sausage cold potato patty cold only hot thing was the coffee. No forks or knives? There are several stores close enough to walk to they could not go get some silverware No juice either. My six year old ate nothing it was so awful. Will not be returning!
20

Bad service l never did get served this was inside the restaurant. Your Spanish people have a bad attitude. I don't think l will ever eat in a macdonalds again.
20

Every time I go to your restaurant my burger is raw. Ive taken two pictures of two different times of them being undercooked one time it was nearly Raw and I could have gotten sick not only are the burgers raw every time I go there you never ever get it right every time I have to ask them to not put mustard because I'm allergic and every time they put mustard anyway.
20

I was at mcdonalds#35249 on 10/01/22 and had a coupon for bogo 2 sausage McGriddles.. there was no cheese nor scrambled eggs on them only the sausage.. I did not have time to go back.. I am very disappointed in the service since I had driven 8 mikes out of my way
20

Went through drive thru ordered quater pound with cheese 2 Mc doubles and 2 cheese burgers with a med sprite. What I got was fries in stead of the sprite. And manager woukdnt fix it will go back
20

Got breakfast orange juice was less than before and last month manager wanted to tell a customer they cant park in a certain area..and they forgot to give me my extra hash brown that i ordered. And why is there privilege parking when it comes to upper management or employee...shouldnt they be parking all the same...also management was rude to the elders last month as well when is was really hot outside. Also increase the file size so we can send multiple pictures for you guys to see..no point of me trying to do it over and over again
20

I got a quarter pounder with cheese the bread was stale it had cold cheese Throne on it and the burger was cold. My French fries were burnt and I only had small pieces of fries.
20

I'm back...
Yesterday I contacted you about POOR service at your Rising Sun MD facility.
It happened again!
It took them 3 tries get My order right: 2 bacon/biscuit; 2 hash browns; 1 danish.
PITIFUL!
This is 5 days in a row they've scr ewed up my order.
YAGOTTADOSOMETHINGNOW!!!!!
20

On Monday at about 10AM at the McDonald's on 18 Mile Road in Sterling Heights, MI., I had a problem with the manger accepting my promo coupon for a buy one, get one free egg mcmuffin. Because of the poor printing, I could not input my survey code and thus could not get a validation code. The manager insisted that I have a validation code and said there were ways of getting on the computer and doing this. I am 77yrs old and often struggle with the computer plus I was already there and in line. Since, I still have my promo receipt, what are these ways? Manager could not/would not provide. I will never go back to this McDonald's again and still have what appears to be an unacceptable receipt. A of this for one dollar.
20

This all started Sunday and today Monday night went to thecdonalds drive thru Sunday at 1139am and ordered my usual double quarter pounder with cheese the jokers there at the juniper serra Blvd McDonald's Daly city gave me breakfast instead.then I went in Monday night tonight at around 639 and ordered my usual again double quarter poundereal with fries and drink but they messed up again no fries or drink complete morons .
20

Okay so like two or three weeks ago I got some french fries and the French fry container when I got home had about a quarter of the fries it was supposed to have in it and I complained. Never got a response never had anybody contact me to make it right so then I go there tonight being September 19th and I place my online order I walked all the way there at 1:00 in the morning. It was a $1 purchase and they told me they couldn't help me not okay I will never go to this McDonald's again and I probably won't ever go to any McDonald's ever again I've had enough it's messed up. If they had good customer service skills they would have gave me my French fry for a dollar for free because they couldn't help me considering the fact that I walked all the way down there for nothing. I guess it's not worth it for McDonald's to give good customer service. It was a dollar item if I was the manager there like I have been before I would have gave the customer the French fry just to know they'll come back again but no they didn't give me anything I walked there for nothing and I'm super mad
20

I'm not gonna keep writing reports on my experience at McDonald's in Holly springs Ms I'm tired of playing games with these people my lawyer is handling this
20

A ho was there that robbed my house
20

I had a bad experience at the McDonald's in Holly springs Ms in June with a hamburger that had blood running out of it they have not done a thing all I hear is they'll get back with me so far they seem to be not trying to do anything so I talked to a lawyer I have a witness so we're fixing to get the ball rolling y'all are the most unprofessional people I ever seen me are my family no longer go to any McDonald's y'all just don't care but u will soon I promise u that

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