Burger King logo

Burger King

1.0
1,082 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

Burger King logo

Lucinda Coup

Oct 10, 2025

This is my second experience with rude, indifferent behavior within a week.

I want to talk about today's visit.

I made a special trip to get a Whooper.

At the ordering station you have a list of contents that one can get in the Whooper.

I decided to use it because I can't eat and don't like everything.

It has been awhile sice I went to a Burger King.

So I read off to the African American male what I would like with my Whopper.

That didn't satisfy him.

I had to go through the list and tell him what I didn't want.

So, I came home without an item that I always get - onions.

When I called back, a woman answered the phone and said that she had heard the transaction and that there was nothing that she could do about it - no apology, no offer of one made as I asked for, etc.

This was…

Burger King logo

Sabrina Ellan

Aug 23, 2025

Hi my name is sabrina..

My boss is trying to fire me because I was in the hospital so I had to miss work..

I brought my hospital papers in and she will not accept them..we work 8 hours with no breaks (no food or drinks) and no bathroom breaks st times..

I have had a couple accidents on my self because I ask to use the bathroom and get told no were busy..

I would really appreciate it if someone could give me a call back on this issue for corporate..my number is 440-420-6132..

Burger King logo

Edward Diamond

Jul 26, 2025

What I ordered and what I got!

Take a look yuck!

Would you be happy?

Burger King logo

Emma Jones

Jul 18, 2025

Hey ...

I have a complaint about the general manager name Barb in Clinton Missouri Mo 64735 and the problem is that she is being very rude to me for no reason at all...and there was a issue that I have took Oreo and i thought I could take them and I missed hear what he said and my mom to me to tell them want happened and she put i,t as me stealing and now from I heard from a manager now there are said that I'm stealing stuff like a box of Whoppers....really?

A box does she really like that people would let me take a box...and apparently I steal a bag of mozzarella fries which was stolen on the day I was off and every time I go in there I order and pick up food she asked my way I'm there..

I may not be on the clock but I am still a customer and she acts like I'm not supposed to be there…

Burger King logo

Patricia cooleu

Apr 21, 2024

On Monday

On the way to see my mother stopped at Burger King her favorite fast food place.

I ordered two whopper juniors, two fries and two drinks after waiting an abnormally long time for my food in the drive-through.

I finally received it and drove onto my mom’s, which is only two blocks away literally one minute.

I took the food out of the bag and was so disappointed.

Most of the fries were missing, both burgers were a mess like someone used their feet to arrange them, and everything was cold!

Normally I don’t mind paying the prices you charge I understand inflation and I even used to the 2 for 1 coupon for $14.

99 + tax.

However, its

unconscionable, to be expected to pay for an uneditable, sloppy, cold, mess.

I would ask that you either refund the purchase price or supply me…

Burger King logo

Angela Smith

Apr 19, 2024

I was called " white privilege " hull ga Call me.

I'll give you the truth My stepfather was a manager of a Burger King and this would have NOT ever happened!!!!!!!

He's rolling over in his grave!!!

Your cus service !!!¡!!

Call me....we'll discuss it.

Ya know with my " white privilege " **sarcastic tone ****

Burger King logo

Kathy

Mar 27, 2024

Your restaurant in Pikeville is the sorriest one I have been.

I waited in line 30 minutes just to get to the paying window.

I don’t know why you have 2 lines, staff cannot keep up with it.

Won’t be back here!

Burger King logo

doug clark

Feb 23, 2024

My wife and I was going to eat on 02/24/2024 we order your foods.

There was no one end front getting there food.

At that time one small Jr. whopper came up at that time other people came in and then that Manger started to hollering at her employees we had waited for the rest of your food my wife went up to see what was going on, she was still hollering at every body we asked how much longer it would be a min.

At that time it was 15min going We said could we get are money at that time she wait a min.it went for another 10 to 15 min. she was trying to get order from the window and the rest of customer.

We were there got waited on at 12;50 the Jr. whopper was out in mins.

The Whopper that my wife wanted was a complete meal It took until finally got the money at 1:35 no one need to holler…

Burger King logo

Will Ritchie

Feb 22, 2024

I have tried several times with customer service on getting in the BK royal perks program and the people in customer service will not help me.

I have put my email address in and I have even put a validation code in since they would not send me one.

Out of all this i have had no luck.

I like the food at all the stores and i have no problem with the stores or their staff.

It is the customer service people you have is my problem.

Please send me a email on who I can write or send an email to on how to get in the Royal perks program at Burger king.

Thank you for any help you can give me.

Burger King logo

Starla Castillo

Feb 17, 2024

Wasco Ca has the worst Costumer Service.

2 weeks in a row I've had nothing but bad from Burger King.

The workers are young and rude, last week I ordered a couple of meals deals and the French fries were cold, I returned them and asked for some freshly made ones.

I was given back refried French fries.

They were dark brown with oil all over them.

And when I mentioned it, I was rudely responded to.

This week I went BK and ordered 2 meal deals, the girl at the window was rude when I asked for some ketchup and ranch.

She grabbed them without any gloves on and threw them in the bag.

They were laying all over and in the fries.

That's not sanitary at all.

When I went to say something she closed the window on me and walked away.

I was very upset.

I spend money there to be served the…

Burger King logo

Kim McIntyre

Feb 12, 2024

Placed a 71 dollar order from Burger King on Henry St in Brantford at 6:30 pm on Sunday Feb 11 2024.

Took an hour for them to CANCEL the order with no explanation!

I had dental surgery 3 weeks ago and have been waiting to order Burger King.

Never again!!

Burger King logo

gary

Feb 6, 2024

When I worked at Burger King, I had the most horrible manager who thought he was better than everyone else, when clearly he just didn't like his life, and all he achieved was becoming a Burger King manager.

He would scream at his staff, including me, in the first month I joined. when nobody was doing anything wrong.

He just has anger issues.

He didn't care about customer complaints and loved to argue with them.

One of the other managers was a family member who would love to wind up customers with him.

The training was terrible, and he clearly didn't like me, as I didn't argue back.

He couldn't get a reaction out of me, which is all he wanted to boost his ego, so his way of punishment was to tell everybody not to help me with the till when serving a customer.

I left the…

Burger King logo

Mark Ashby

Feb 3, 2024

I've Been Trying To Get Hold Of Someone From Home Office Or Something I Went Burger King In Gatesville Texas Talk To Management General Manager Was Super Rude Very Unprofessional Gatesville Texas Burger King Needs New Management Please Someone Get A Hold Of Me As Soon As Possible Discuss What Happen I Was Crazy.

Burger King logo

Jenny and John Sullivan

Jan 29, 2024

We have had several very bad experiences with the Burger King on 4th Street in Hutchinson, Ks 67501...there have been several times that employees are in the parking lot smoking and not waiting on drive thru...there have been several times of waiting well over 15 minutes for someone to maybe take our order in the drive thru...and maybe 2 cars in the lot.

So obviously not busy.

Tonight, we waited yet again over 15 minutes...gave up and left...yet again.

There was a blonde girl in the 1st window, drinking a drink...not waiting on anyone...we listened for a good 5 minutes to a guy with a headset, dropping the F bomb over and over complaining about people not showing up to work.

We ended up going to Spangles down the street placing and getting our order in about 5 minutes.

Your Burger…

Burger King logo

Mr. Anthony Oliver

Jan 8, 2024

I am pursuing filing a Lawsuit.

A Lady presumably the Manager at a Dothan Alabama restaurant was arguing with another worker.

While taking my order the lady grabbed my card and started scratching her head over and over with my Bank Card.

It was nasty and disgusting where I have not been able to sleep.

I need therapy.

Burger King logo

Jorge L. Torres

Jan 5, 2024

What happened to Burger King?

You used to be my favorite fast food restaurant.

Although I am extremely happy to see you old logo return (brown and yellow burger logo) it was when you changed the colors of your logo and restaurants to blue in 1999 that your food quality changed.

One of my favorite sandwiches was forever changed.

THE BIG FISH sandwich was changed from a huge sandwich to a tiny (McDonald like) fish sandwich.

What the hell!

If your goal is customer satisfaction then why make that drastic change.

After that you decided it was a good idea to copy McDonald's breakfast menu.

HORRIBLE idea!!

BE ORIGINAL!!!

Your restaurants are now ugly commercial style buildings taking away a family style "home" feeling that kids don't even ask to go there anymore..

On top of that the…

Burger King logo

Taylor Straight

Jan 1, 2024

I work there and there's this employee, her name is Vyonne and I don't know her last name.

But she's been extremely rude to me, purposely making me feel insignificant.

She shook a bag in my face today, when I didn't understand something.

This happened today (12/31/23) during my shift which was from 16:00 to 19:45.

This isn't the first time she's done something like this either, I've been working there since the beginning of October and she's talked down to me A LOT.

Especially when I started working, more or less whenever I asked a question or mildly messed up.

Not to mention she once just shoved a bag of food into my hands, I nearly dropped it.

Burger King logo

Lisa sloan

Dec 26, 2023

I am needing to speak to someone in corporate for burger king in Springfield Tennessee 37172

Burger King logo

Roy

Dec 20, 2023

You’re just a bunch of thieves you stole $12 and never got them back from my account.

I don’t know how you guys did that.

They send me in email Saying they were gonna give me $15 credit I don’t need the credit.

I need my money back thiffff

Burger King logo

Peggy

Dec 19, 2023

I ordered 2 jr.

Whopper.

And when I got to the window the cashier only rung up one so I politely told her I ordered 2 jr.

Whopper well this bright skinned black lady started going off about my ordered sayings I said one and I know I said 2 but I heard everything she said she was nasty about it and I told the white lady nevermind that I heard everything she said this is the second time I have went to the drive thru and the workers have had a nasty attitude.lam a paying customer and I shouldn't be treated like that

Burger King logo

Pam

Dec 19, 2023

My son works at Burger King on Dayton yellow springs road in Fairborn Ohio.

He currently has Covid and his manager Chelsea wants him to bring in a doctors note because they think he is lying.

He has a positive test and is not going anywhere.

He has to isolate for at least five days.

She wants him to go out where he could potentially spread it to others.

She was extremely rude about this.

What is your policy on this???

Burger King logo

jess wyer

Nov 25, 2023

There's a real problem in our community that needs fixed.

Tumwater Nicky (Stjohn I think her last name is), Avi Brewer, Randy, Paul, Kristin Nichole Starr, James Starr, and Eric Starr have the kkk torturing me in public at Burger King.

There's a mean group of past drug users, who now operate the klu klux klan to burn me to death in public.

This mean group is Tumwater Nicky (Stjohn, I think her last name is), Avi Brewer, Randy, Paul, Kristin Nichole Starr, James Starr, and Eric Starr.

This mean group caused the suicide death of my past girlfriend, and they wont stop having the local community issue hate crimes to me at Burker King.

Burger King logo

brandon mcmullen

Nov 22, 2023

Attempting to make a drive-through order at the Indiantown Rd., Jupiter, Burger King… The lady on the microphone literally told me to hurry up and complete my order, her exact words “ Oh my God, sir hurry up with your order.” When I replied, “what?

What did you just say?” She then replied “I got it I got it come on let’s go.”

Very unprofessional, very rude… If I had one of my employees conduct business like that, it would be their last day at that position or maybe even their last day at my company.

I would be willing to bet this complaint is falling upon deaf ears … Which explains why the employees act like this… Profession starts at the top

Burger King logo

Illana LeFlore

Nov 13, 2023

The reason for this complaint on Sunday November the 12th 2023 at approximately at 11:00 a.m.

I went to your Burger King location in the 3600 block of South Keystone I drove up to your drive-thru window and I was told that they no longer could do service for me there so I asked why no response over the intercom rolled around to the window they were shut went inside and was told that I could no longer do service there.

I asked for her name she said she wasn't giving me no name and she also said I was unpleasable that's why they don't want to serve me anymore.

These are the exact words unpleasable I'm hard to please could you please look into this matter to let me know for sure if I should stop going there or not I haven't did anything

Burger King logo

Hilda Sykes

Nov 12, 2023

I stopped going to the Burger King on Antilly Road, in Abilene, Tx about 6 months ago for the same reason I am complaining today.

Service at this restaurant is horrible.

I ordered a Bacon King Jr. and small fries.

I did not get the sandwich I ordered and even though live just over a mile from there, it was cold even though I never left the counter area after placing my order.

I quit going there due to the fact that at least l/3 of the time the order is not filled properly.

McDonalds, Wendy's and the Burger King on Clack Road in Abilene do a much, much better job .

Think I will cross this one off for good this time.

My transaction ID # is 35602811-32818-130606.

Page 1 of 44Next