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burgerking in chicago il 2345 s pulaski rd 60623. the supposed “managers” there are so rude, i dont even think they are managers at all due to the lack of perfionalism and lack of friendly customer service skills. they didnt put some of my items in my bag when i came back with my reciept and asked for the missing items( i asked politely) they said” we didnt put the items becayse we dont have anymore right now” so i said” well maybe you could have let me know that and asked if i wanted anything els to replace the alrdy paid for items” she said no sorry we cant do that. i parked went in asked to speak to somebody less rude but she clsims shes the manager they wer rude unappolegetic denied me condiments or to replace my food and i saw them laughing at me the red hair girl and the plus size brunnet.everytime i come to this location they bully me. the reviews for this location all says the same thing somebody with higher power a ceo or someone needs to go talk to that staff. i will not stop until i can reach somebody of higher power to handle these bully staff members i will not tolerate the diresepect everytime i go to that location it sthe closest to my house

I went to get breakfast at the burger King located on 30th and Busch and the manager on duty stopped me at the door and told me I wasn't allowed to enter the building because I had my dog with me and proceeded to tell me he had to stay outside. I then informed her that he is registered as my emotional support animal and I had a copy of his esa letter on my phone for her to see but she still denied my service. I then asked for her name and her managers name and she turned her back towards me and ignored the question. Another employee stepped outside so I asked him their names and he would not say but said they were mother and daughter. So I must say this is the most unprofessional burger King I have ever been to and I will not be coming back! The staff was rude and does not know how to treat their customers. I can only imagine how much money this store loses on a daily on the cause of the staff you guys have running that store.

I visited the Burger King in Glasgow ky last Monday during lunchtime and went in and ended up not placing an order due to manager and employees screaming at one another if front of a lot of customers. This is very unprofessional and bad for business. This place needs new management and employees. Another person I know was there today and had same experience so this must be an issue at this particular Burger King. This is a bad problem and I won’t be going back to this place again . It was horrible! You need someone to come in and clean house if you know what I mean .

I visited your location on cypress gardens road winter haven Florida . The young adult that was at the window accepting the money appeared to be stoned. His demeanor was off, I even asked him if he was ok. Like he was in another world. I had ordered whopper jr special without pickles and was asked to pull forward to wait for my order. When I received it my food was barely warm. I understand help is hard to get these days but maybe drug testing should be administered. This young man was obviously high on something. Very disappointed with service and Quality of food.

I went into your restaurant on foxton boulevard New Haven Connecticut and I wanted to go into the bathroom to wash my hands before I took my lunch break and place my order at the counter you might want to get checked into a couple. The manager oh I thought was very rude said to me that I had to order something before I could use the bathroom to wash my hands. I felt very offended by this to the extent of being discriminated against!

Missing item as missing toppings

To whom it may concern,I visited your burger king restaurant on July 18,2023 in Cameron, North Carolina. Between 5:pm and 60:30pm, now for a quick service restaurant I waited a over half hour for my food.The employee that work there rung my second order on someone else’s bill.The manager is rude and her and the employees that work for their need to be retrained. Truly, yours Mrs,McLean

Please leave Canadian poutine alone! Butter chicken poutine is an insult!

I order thru door dash to pick up my son's order because he is handicap and it's hard to get out sometimes... Lately my last few orders were incorrect, I make due because I can't get out there. I took a chance and ordered again, and still order was incorrect this is so frustrating! I try to call to make sure they get it right and they never answer the phone. And when I was able to get there it always looks closed and the employees are very rude. Please make some changes at 102 E. Jefferson Dr I will definitely not be using that store again..

I have always had good experiences at all Burger King locations regarding food and service. I also appreciate your investments in great playgrounds. So, I am a Burger King fan all around. However, I am asking you to stop broadcasting political news stations, especially the divisive Fox News. We have enough problems in this country without bringing them into a family oriented restaurant. Restaurants are no place for politics. I can hardly stand to go into a Burger King anymore with my grandchildren. If this doesn't change, I will be ending my relationship with Burger King. This is sad to me. I am a retired teacher of 30 years. Please let me know what you are planning to do about this. I am not the only person in this town who feels this way. Thank you.
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Several times I’ve gone to the Burger on Moss street and the Woman that I think is the manager is rude and last night June 20 2023 the manager which I think made me and my boyfriend back our vehicle to the where we could not see her she made a young woman take our money that was cas I got no receipt and my I didn’t get the receipt or the correct chargange and the we didn’t eat the food bc I know she spit in my food that was 27.09 dollars and I gave 40 and I I got 5 dollars back with no receipt so I will never be back again and I expect all my money back and something needs to be done to both workers especially the older woman with the braids

My Dearest burger King myself my wife and 3 children went into burger King in estapona on Friday 16th of June we spent 55.00 euros on food we have been going to burger King for 15 years now and what we received was the most horrid meal we have ever had the onion rings well there were no taste on them at all .y burger was cold and uncooked the lettuce was black the tomato was white look I could go on and on about the meal but I'm not going to ok went over to the waiter or young man and returned it and he never even flinched he just shrugged his shoulders and said nothing I was appalled omg to make things worse as we rushed to the toilet to get violently sick jesus we met with a horrendously bad smell excuse this but there was shit all over the place and stank of urine and it was all over the floorr never have I seen this in my life it was like a saw film because of this its like KFC my kids don't want ever ever to go to burger King again shame on you shame on burger King sorry but that's is how I feel today.

Yours sadly Kevin McLoughlin
Corskeagh Strokestown
ROSCOMMON

Sent from Yahoo Mail on Android

I filled out the receipt given to me daily and I eat there for lunch daily , for the past 3 weeks same girl at the window only this time I could hear the girl in the order telling her buddies that I come there everyday with a filled out receipt getting a free Whopper so this time a black guy gets on there and says they don’t validate my coupon and said no more free whoppers white boy so I drove up to the window and pretty much got laughed at by the whole black crew I’m not a racist person by no means this is stating only a fact of a black run store and a white customer

Walked into the Burger King I had a coupon I asked if I could get fresh food and cashier acted as if he didn’t hear what I said because he gave me food that had been sitting under lamp. The food was a little on the dry side. I also asked for fresh chicken fries and as I watched them get the fries that were already cooked I told the cashier I didn’t want those he took them back and the guy that was working in the back took them and put them back in the grease and sent them back up front so I told them that I wanted my money back. What I can’t understand is why does the commercials say you can have it your way but for real it’s false advertising. If there was a space for zero stars I would have definitely given it. Very unsatisfied customer

Well finally after waiting 15 after I ordered. Because the cooks were on a smoke break. The employees were cussing across the kitchen. My food order was completely wrong. I'm really dissatisfied with you guys. Once was my favorite burger joint.

My husband and I took our 2 little kids to BK they wanted to try the spider verse meal. They didn't have it so they settled for a bk meal and a happy meal. I really wanted to eat else where but figured since I'm here ill grab a whopper. My husband thought it was a good idea so he said he'll get the same. I took my daughter to the restroom. Cynthia took our order and was so nice. Food still wasn't ready so we waited some more. When the food was ready the order was wrong. So I took it back up front told the Manger Amanda. She said OK. Ten mins later she calls me up to get my food and it was the same wrong order the second time. By now our kids are done eating my husband and I are starving didn't eat all day. I asked politely if I just could get my money back for the two whoppers. Manager Amanda said No! Your gonna get what you ordered. My husband is allergic to mustard and the impossible whoppers she kept giving us had mustard all over them. She didn't want to give me a refund or the whoppers I wanted. She started talking and wouldn't stop. When she was done saying what she had to say . I told her the second time I came up here I told your my sandwichs are impossible whoppers I just want regular whoppers and you said OK but you gave me the same wrong thing for the second time. I'm the middle of me explaining the situation she kept cutting me off and talking over me. Didn't care what I had to say at all. She turned her back on me and started taking care of other customers. She said I'm not taking care of you
I said what?why? She started cussing at me and my husband and told us to go sit down like I'm a dog or a child. My husband said your very unprofessional and that's not how you treat good paying customers. We told her how she gonna cuss as a manager for Burger king with my two little kids right here. We didn't cuss at her or disrespect her. My husband used to work for burger king and knows how a burger king manager should of done or said and it's not what AMANDA did at all. She shouldn't work for Burger King. AMANDA has poor choice of words for well paying burger king customers. AMANDA should be investigated and FIRED Immediately . I will be trying my hardest to have her job title and removed from Burger King. It happened at 4:30pm -5pm June 12 2023 Burger king white lane and Hughes Bakersfield Ca 93304.

We stopped to get coffee and water at Los Colobos in Carolina, Puerto Rico. Just for curiosity, I asked the cashier named "Mercado" if they had refills and with great sarcasm she said "I don't know why people ask for refills when there are no machones outside" I was in awe and could not believe what I heard. I said I just wanted to know. A simple question. I told one of the managers and he asked me her name. That was very disrespectful and I told him that I was going to make a formal complaints with the Corporation. I don't live in PR and this never ever has happened to me in the States. Customer Service at this place needs to improve. Bad, bad, bad!!!

We got food from your 7 Mile & Middlebelt location in Livonia and it was disgusting! It used to be good but today around 8pm we got a few sandwiches which were ok but the fries and onion rings were absolutely cold, hard and dried out! Obviously they were sitting around for a long time and of course when something is wrong, it never fails that they didn’t give us a receipt! I don’t know what’s happened to BK but they sure aren’t my fave any longer. I don’t want anything other than corporate to know that this location is a very poor example of your business. For $25.00 we feel ripped off since we had to throw the fries and onion rings out. We definitely won’t be eating at BK for a long time if ever again.

most of the store here in Lebanon they don't advertize specials , so when you walk in customer must ask if there any special available , they don even have picture for the special offer.

I ordered, drove up to the window. I gave the guy a gift card. He couldn't do it. Another girl told me that it was not activated. I came home and found the receipt that showed it was activated. You need to show your people how to process gift cards. This happened at the store at 2532 Channing Ave, San Jose, CA 95131. I was there around 5pm yesterday.

Ordered $28.64: worth of food but when we went to pick it up was told the restaurant was closed and haven't been able to get a refund we deserve. How do u guys take online orders and the money knowing it was closed?

My wife had a lousy experience at your Oak Creek, Wi store on May 21. She was treated rudely by not only the order taker, a young lady she believes may be named Makenzie, and the young man who brought her order out to the the car.

This young fella told my wife "Don't come here anymore", after overhearing my wife tell the young lady that this is the reason she goes to
your competitors more often.

We are both senior citizens, and understand that respect is not what it once was I know you understand that these types of encounters
are not good for business.

It all involved a misunderstanding regarding the usage of coupons. But it was the rude manner of the young lady employee that brought
everything to a confrontational level.

Thank you for listening.

Dale Ervin
414 651-2034

My order was completely wrong. I ordered two cheeseburgers with just cheese and ketchup there was no cheese on the burgers. I didn’t receive a medium French fry that I ordered. The kids meal was supposed to be a cheeseburger with just cheese and ketchup add bacon. No bacon and there were pickles on the burger. I also order 4 eight piece chicken nuggets and received 4 four pieces.

When visiting the Lathrup CA Burger King and purchasing 3 breakfast, I could not use the restroom because a non customer skateboarder was in one of the bathrooms for over 15 minutes and they would not let me use the other bathroom stating that only employees could use that one. Both bathrooms were unisex. I think Burger King should know this policy. They’re running up that particular store. They finally let me in the other (employee only) bathroom after 15 minutes. These bathrooms are both designed by your company for customers. This is the only Burger King I’ve ever been more. They had one shut down for employees.

I went to Burger King (near Dodge and 75th) today at Wed. 10:00PM and went through the drive through. The lady speaking was so quick I could barely hear her. I was not sure if I was asked to my order so I asked again. After finishing my order, i did not hear anything, no acknowledgment or a word.
I didn’t want to order anymore because maybe she is mad, not in good mood to the point to add the “special sauce” on my food. My kids inside the car were also surprised. No Burger King today for all of us. I thing we might drive 3 extra miles for the one at Grover and 72nd (never had an issue other there).
I can provide my dashcam video if you want it.

Went through your drive-thru in Chino Valley, Az,
ordered a bacon melt, girl told me it was no longer available and you just haven't taken it off the board...with a snotty attitude. I told her your store does that to me a lot-don't take stuff off your menu board and then tell me it's not available. She said take it up with corporate with a completely rude attitude. So I said "between your attitude and your poor service, never mind" and she told me to get out of her drive through! I cannot believe that you allow somebody like that to work at your company that would tell a customer to get out of her drive through when it's your fault the item is still on the board!! She should be fired. But you're such losers you won't do it. I will never ever come to Burger King again and I will tell everyone I know what happened. I am sick of the lack of customer service at your stores.

I wasn’t even in the door yet and the person behind the counter asked if she could help me in a very harsh tone. As far as I could tell she seemed like she could have been a manager. I’ve done management before and that’s not how you talk to customers. No hello, thank you or anything. And the lady who ordered after me was treated the same way. If dealing with the public is an issue for her, she might want to consider other jobs.

This is my final complaint. I have gone to the store many times, but to no avail. I have loved Burger King since 1971, and have considered it my go to when I want a burger. However, the last 4 years I have gotten substandard food from every bk I have gone to in the Beaverton and Tigard area in Oregon. The food is cold and old, and when I ask for them to remake my burger or fries they refuse. I then asked for the manager, and they shut the window in my face. I am so bummed about this loss for me but I have found out that your company really does not care about how I feel as a customer. I have been in customer service for 40 years and I would want to know if I was loosing a good customer like me who used to order 2 times a week. I hope you treat the other customers better in th future.

I just came from Burger King which I ordered double bacon burger I get on the trolley to open sandwich and the whole top bun is burnet it is too late to go back and show them but I’m truly not satisfied

We went through the drive through and ordered 3 breakfast meals. My husband and I both looked at the screen and everything was on it. Total came to $18 something. We paid with a $20 and was givin our $1 and change back. NO RECEIPT. The lady at the window gave us a bag. My husband checked it. His burrito and my kids french toast sticks were there. My ham, egg, and cheese meal was not. We sat for a few mins and the woman asked us to pull up to wait for coffee. I reminded her of my meal missing. She said "we have it. We are keeping it warm.."
Ok, why? Why not put it in the bag? So a young woman came out to give us our coffees 10 mins later and I also remind her. Then another young person come out to ask about the situation and I explained. They then said, "What is in his lap?" (Refering to the half wrapped burrito in my husbands lap that I unwrapped to show them) Basically accusing us of having the food because we didn't have a receipt that THEY didn't give us. They continued to ARGUE that all the drive through food had been handed out and they are "trying to figure out what happened to it". After waiting another 10 mins, my husband went inside to either get the food or our money back for that one missing meal, the They person flew up their arms in annoyance and accusation while the other poor lady just gave us a bag of food. One meal in the bag wasn't even ours. So basically THEY make mistakes and blame the customers. It is a franchise and I'll be messaging the owners too. Young and entitled kids running a restaurant with no social skills or understanding of customer service.

Richmond, MI location the morning of April 8th around 10a.m.

I just went to the drive-through at 10:25 in the morning they were open 9 yd but the lady at the drive-through window who was taking my order was rude didn't want to ask me what I wanted when I ordered when I went to order a second meal for a passenger in my vehicle she got all ruined and didn't even bother to ask me what drink I wanted for it and then started being all rude again to me screaming at me oh I can hear you I won't go back to there again it's bull for 15 bucks an hour and they're gonna treat customers like that

My name is Terence Carlyle I’m married, to Lashanda Carlyle she is a manager for Burger King. She was fraternizing with employee name, Norman Gordon. She has sex with him. I do not like the situation because nobody heaven and nothing about it. The general manager knows about it I went to her to have my wife move from Burger King she wouldn’t do it so now they continue to fraternizing at Burger King is so disrespectful to me and I live with my wife is nothing to be done about this. I will continue to text and call corporate if you want to talk to me my phone number is 478 494-6296 they don’t want me back at Burger King because of this Burger King put a no trust passing on me because of this, but the allow it to continue I was told they didn’t put them on the board for fraternizing the general manager letting me know they wasn’t going to do it because that was my wife didn’t want to embarrass her but they want to continue to let her work beside the employee. That she still fraternizing with this is totally disrespectful to me and my kids if nothing don’t be done about this I’m going to continue to make complaints about Burger King

I was rushed and ran out of my house due to a system outage at work and made this quick run to BK. I just happened to receive the worst experience at my local Burger King. I was very specific with my order, hot freshly cooked fries out of the grease, I did not check my order before pulling off. No wonder the young lady (Ashanti Smith per receipt) stood frozen at the window as if I was going to say something as I drove off. My sandwiches was not only cold, but a portion of my burger was burnt, I pulled out the receipt to complete the survey and the survey code was intentionally torn from the bottom of the receipt (I be darn). I tried calling the telephone , no one ever answered. I could not go back because I am still on my job for another hr. I want my money back $12.63.

One of your worker always saying things to a customer every time he come in so on yesterday it got out of hand and the manager didn't do anything she took up for her worker so call someone please call me at ms johnson

Very dirty kitchen. I have never seen it like this at this location. 90 Campbell rd Rotterdam ny. View that I saw picking up my dinner. Yucks

South willow st burger king has a young man working tonight that has his hair hanging over his eyes and past his nose. No hair net or hat. The to lady's working outback on the line also had long hair with no hair net or hat on. The young man was also preparing food without gloves on. My experience at the counter ordering my food was like ordering from an inmate of a prison. Sorry but I don't think I'll be going back to gangster king. 3/27/23

I went to Burger King around 7:15 Saturday night. I pulled up at the drive thru and no one ever took my order. I said hello several time but no one said a word. I pulled around to the 1st window and tried to get the manager attention but he never looked up. I pulled up to the next window and the guy told me that he couldn’t take my order and that I would have to go back to the drive thru. I also asked him for the number and he told me he couldn’t give me the number to talk to the manager!!!!!

I went into the restaurant at store # 29599
None of the employees wear hair or beard nets

The issue for me though is that I had to wait about 40mins for my food and saw multiple people that arrived long after me receive their food first

I wasn't even given our drinks while we waited

I have had much quicker service in dine in restaraunts that serve complex meals

This was by far the worst food ordering experience of my life, I only wish that I could give less then 1 star

I attached a screenshot of my order, I still can't believe the level of incompentance at that store

I don't even know if I can ever order from burger king again, because of this experience

Very unclean due to no hair nets used, and unacceptable wait

Brutal doesn't even start to describe the experience

I am at the Argyle Forest Burger King next to McDonald’s and it will be the last time I come here. I’ve been here five times in the last week. No iced coffee. We don’t have any coffee. That’s poor management right there. Now it is 306 and I’m sitting on line waiting over 10 minutes. It was 147 and I pulled right around, and that’s how long I’ve been waiting to give them back these two big kings that are ice cold.

Went to Burger King in Oshawa Ontario on King Street for lunch with the family it was so bad I’d like to know why the food is always so cold and the staff does nothing about it when you ask thank you

Burger King on 4030 Montrose rd. Niagara Falls Canada used to make me perfect burgers a number of years ago but since the past few years they or someone is putting very little mayo in my Bacon Kings and Double Whoppers when I visit the take out window and also they have me waiting in the parking lot and today I waited 5 to 6 minutes. Last month a different employee was at the window and after he took my order the burgers were made quick with the perfect amount of mayo but this was not the case today and now for the 4th time at least there was very little mayo in my Double Whopper and Bacon King (picture of my opened Bacon King is included as a file as well as 2 images of the receipt). I tried to phone them now on 2 occasions and they don't answer the phone. Can you please contact this Burger King Location at 4030 Montrose rd. Ont, Can, 905-357-4907 and ask why is this happening to me and now for the 4th time?

Burger was cold second order condiments were wrong
Salt on the fries please have someone call me
Every table in the place was dirty
6159480632

Karen the manager was very rude to us and rolled her eyes. My whopper had to be remade they kept adding f mustard and no onions

I want to burger king on valley ave about 11:10 pm Monday. I had just got off at 11. I had kids at home hungry. As well I was after work. The dude helping had an attitude because it was the family meal. So I get to the window he still had an attitude. I asked him is there a problem. Was he good? He said he was but I come there ordering a family meal at that time at night. I'm not thinking 12 they close. But still he had like 30 mins left to close. So I called at 3 yesterday to speak to the manager. I just happened to get him. Which he said he was the manager. Still rude what I want. I said I want to complain cause he didn't have to do all that. Then he hung up on me. His name is something like A'shawn

Everytime I go to burger King on hearne ave in Shreveport,la. My food is always cold, patty taste like it's been sitting up for hours and the fries too. People work too hard for their money for them to serve people cold food. I am a cook myself and have been for 20 years. I wouldn't dare serve no one cold or old food or throwed together food Prices are up on everything. You have no room to be wasting or having people complaining. If they stay off their phones and stop having friends hanging out up there, the food would probably be better. It's been 2 months since I ate at this same burger king and they still serve people cold and stale food. Please get to the bottom of this. I am so upset about this. Please handle this situation.

How is it possible that a burger king, center street,manchester ct has no salt?

I just came from your store at 3491 Mount Read Boulevard Rochester New York and I expect a full refund I was giving a bag overfilled with old food and an incomplete order. The time was 4:00 p.m. on 12/26/22 and I was met with attitude when I requested another bag and my receipt but a red-haired lady with wavy hair said the printers down the guy who brought us the order refused to give me another bag the whole place was just attitude and a mess. They didn't bother with our drinks or ice cream and this guy who gave me the bag just said no and talk to my manager. Then a skinny African-American woman came out and said whatever okay and didn't come back another guy came out got mad went inside finally. Finally a red-haired woman with wavy hair and a ponytail came out asking what the problem was. I explained that the bag was falling apart and that I cannot see if everything is in the bag she claimed the printer was down. Then as she went inside to take a picture of the order so we could go through it I heard her saying what is wrong with this woman? I asked her when she came back out if she insulted me and she claimed she was upset with the store and having to come in to help clothes and about how unorganized the place was. Half of my order I was positive was missing because when we got home we found a few sandwiches not the amount we ordered she even said that she didn't see some of my items on their seat so how was my order $43.43 then? She claims she packed it herself but of course every single thing including the Nuggets were hard and cold nothing was fresh, I was disgusted, we decided not to eat anything since we did not trust the freshness from the look of things. And I have never been treated worse in my life. We had had a great day before this and this ended our day awfully. I was there at 4:00 p.m. and I want a full refund of my $43.43 and they made us wait 15 minutes just to get the order. I think the general manager should be fired and every employee I saw looked sloppy and was rude so I will never go there again. You need to get your regional manager to get this place cleaned and straightened and do not keep the food so long and give it to customers it's disgusting. Thank you you can email me if you need to but I expect a full refund ASAP. So not only did the bag break from the grease and the things inside some of the food Not only was all over the floor that we had to clean up but the drink that they brought out after I complained was not the drink I ordered so frankly we just threw everything out now.

I went to the BK on 8th st in meridian ms. Service keeps going down there. All of them here to be honest. I go through the drive thru. Place my order. Double whopper with cheese. Just the sandwich. No onion. No lettuce. No tomato. Heavy Mayo. I start to leave. Check my burger. Has no Mayo on it. Things like this has been happening a lot. I never get fries. I never get a drink. Just burger. Not that hard. I had to repeat it four different time. Had to repeat it three different times at the window. Still no Mayo. I go inside. Put the bag on the counter and said it has no Mayo on it. Everyone just stands there and looks dumbfounded. No one moves. I walk out and leave. I don’t have time to wait. No one even bothered to try to stop me to help. So if that’s how y’all are gonna run your business and service just keeps getting worse, then I’ll just not go there. I spend quite a bit of money with y’all. Good luck

I use to love your whopper and I am very disappointed in recent purchases. I order off the grill but still get cold and dried out burgers and buns that are not fresh!!! I live in Englewood fl and 2 locations same problem. There was a site next to Home Depot that closed but never had a problem there. Always great service and product.