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Burger King

1.0
1,082 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

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Jocelyn Serrano

Aug 16, 2023

burgerking in chicago il 2345 s pulaski rd 60623. the supposed “managers” there are so rude, i dont even think they are managers at all due to the lack of perfionalism and lack of friendly customer service skills. they didnt put some of my items in my bag when i came back with my reciept and asked for the missing items( i asked politely) they said” we didnt put the items becayse we dont have anymore right now” so i said” well maybe you could have let me know that and asked if i wanted anything els to replace the alrdy paid for items” she said no sorry we cant do that. i parked went in asked to speak to somebody less rude but she clsims shes the manager they wer rude unappolegetic denied me condiments or to replace my food and i saw them laughing at me the red hair girl and the plus size…

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Mary Halferty

Aug 15, 2023

Have always loved the whopper, But the last time my friend and I bought whoppers through the drive through, we found that the bread was very stale and fell apart when we tried to touch it.

The Burger King on Federal Highway and SE 17th Street in Fort Lauderdale is keeping their burgers under the warmer too long!

See if you can do something about that.

Thank you.

Mary

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Kristin Caroway

Aug 1, 2023

I went to get breakfast at the burger King located on 30th and Busch and the manager on duty stopped me at the door and told me I wasn't allowed to enter the building because I had my dog with me and proceeded to tell me he had to stay outside.

I then informed her that he is registered as my emotional support animal and I had a copy of his esa letter on my phone for her to see but she still denied my service.

I then asked for her name and her managers name and she turned her back towards me and ignored the question.

Another employee stepped outside so I asked him their names and he would not say but said they were mother and daughter.

So I must say this is the most unprofessional burger King I have ever been to and I will not be coming back!

The staff was rude and does not know how to…

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Barb Goeseke

Jul 31, 2023

Purchased a chicken nugget kids meal 7/31/23 at military rd Niagara Falls location drive thru.

After getting it home it clearly was contaminated with fresh blood from someone!

Manager stated it was ketchup…after being a nurse for better than 40 yrs I assure you it was fresh blood.

Manager told we threw out the meal but brought her the bag/toy to see it.

Rudley said what do you want me to do for you?

Ummm how about check your staff and re educate and maybe an apology with replacement meal.

Nice managerial skills!

Health code violation for sure

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Shawn Cassada

Jul 31, 2023

I visited the Burger King in Glasgow ky last Monday during lunchtime and went in and ended up not placing an order due to manager and employees screaming at one another if front of a lot of customers.

This is very unprofessional and bad for business.

This place needs new management and employees.

Another person I know was there today and had same experience so this must be an issue at this particular Burger King.

This is a bad problem and I won’t be going back to this place again .

It was horrible!

You need someone to come in and clean house if you know what I mean .

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Beverly Godfrey

Jul 30, 2023

Store 4959.

Very dirty - almost every table dirty - floor dirty in back of counter and in eating area.. no excuse for this - employees were not busy - should have been cleaning place up.

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Aimee Thomson

Jul 30, 2023

I visited your location on cypress gardens road winter haven Florida .

The young adult that was at the window accepting the money appeared to be stoned.

His demeanor was off, I even asked him if he was ok.

Like he was in another world.

I had ordered whopper jr special without pickles and was asked to pull forward to wait for my order.

When I received it my food was barely warm.

I understand help is hard to get these days but maybe drug testing should be administered.

This young man was obviously high on something.

Very disappointed with service and Quality of food.

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Matt Embleton

Jul 25, 2023

The food was awful and taste was nasty.

The store manager words was go away.

Stay away bad BAD FOOD

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Charles Wood

Jul 24, 2023

I went into your restaurant on foxton boulevard New Haven Connecticut and I wanted to go into the bathroom to wash my hands before I took my lunch break and place my order at the counter you might want to get checked into a couple.

The manager oh I thought was very rude said to me that I had to order something before I could use the bathroom to wash my hands.

I felt very offended by this to the extent of being discriminated against!

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Meghan Jackson

Jul 23, 2023

The new butter chicken burger has a crispy chicken patty instead of a normal chicken patty.

The reason I am complaining is because actual butter chicken has nice juicy chicken in it but the burger has a hard not as juicy chicken patty it does not make sense.

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Tara Wright

Jul 23, 2023

Missing item as missing toppings

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Khalil Hill

Jul 22, 2023

Yesterday around 12:40 I went to your establishment on DuPont Highway in New Castle Delaware and received horrible service.

On top of the long wait in the drive thru I ordered a spicy crispy sandwich meal.

While eating the sandwich I started feeling sick.

After stopping and examining the sandwich I noticed that the middle was RAW and uncooked.

It made me vomit and have multiple times throughout that day!!

I’m attaching a picture of the sandwich aswell as the receipt of my refund.

I would like you to know that I will be contacting an attorney concerning this matter.

This is the worst experience I’ve ever had at a restaurant and I will not be eating at any Burger King establishment ever again.

That discusses me…I also tried contacting corporate office but got no answer.

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Tracie Mclean

Jul 19, 2023

To whom it may concern,I visited your burger king restaurant on July 18,2023 in Cameron, North Carolina.

Between 5:pm and 60:30pm, now for a quick service restaurant I waited a over half hour for my food.

The employee that work there rung my second order on someone else’s bill.

The manager is rude and her and the employees that work for their need to be retrained.

Truly, yours Mrs,McLean

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Taylor gennusa

Jul 18, 2023

I went and put a app in at the vidor texas locate to only be called a dope head and all kinda things and when i comfronted said person in a message about one choose to ignore it and the other said well she wasnt the only one to say it when i dont even know one of them who said it however she did admit to saying it i do plan to sue and the general manager was rude when i called to ask for a way to report what they had done it has costed me alot and i dont appreciate it at all I needed that job and being called out my name is far from ok with me

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Helen Kennedy

Jul 17, 2023

Please leave Canadian poutine alone!

Butter chicken poutine is an insult!

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Jolie Katz

Jul 16, 2023

I went to the drive thru and ordered 2 burgers, a large fry, and two 8 piece chicken nuggets.

When I ordered, the lady was rude to begin with.

She asked what sauce I wanted for my nuggets which I told her I wanted BBQ.

When I got to the window my first mistake was that I didn’t check my order.

I requested some extra BBQ sauce.

The lady immediately yelled at me stating she gave me sauce.

She said she gave me 2 honey mustard and 2 bbq.

I told her I only wanted bbq.

She proceeded to yell at me and tell that she gave me honey mustard and bbq and if I wanted more sauce I had to pay.

Again I didn’t even look in my bag.

I told her I had no problem paying for sauce.

She charged me for 2 sauces with a really nasty attitude and I took my stuff and left.

When I got home, not only did I…

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Cynthia garcia

Jul 15, 2023

I order thru door dash to pick up my son's order because he is handicap and it's hard to get out sometimes...

Lately my last few orders were incorrect, I make due because I can't get out there.

I took a chance and ordered again, and still order was incorrect this is so frustrating!

I try to call to make sure they get it right and they never answer the phone.

And when I was able to get there it always looks closed and the employees are very rude.

Please make some changes at 102 E.

Jefferson Dr I will definitely not be using that store again..

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christopher maddaford

Jun 28, 2023

we have visited burger king in newmarket many times,but on our last visit on 18/2/2023,we recieved through the post a parking charge,as we were in restuarant more than allowed time of one hour,i subsequently complained,stating that my wife is disabled,we parked in a disabled bay,as my wife is a slow eater due to a stroke affecting her swallow,i had ordered a second burger while my wife ate her first,also the staff had a conversation with us advising us to sign up to burger king app so we could benifit discounts and offers from burger king,this all took time we did exceed the one hour time allowed of one hour,i have checked with other local restuarants including the recedntly opened macdonalds none of them have this one hour max time,we have not visited any burger king since,i await an…

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Carol J Wall

Jun 26, 2023

I have always had good experiences at all Burger King locations regarding food and service.

I also appreciate your investments in great playgrounds.

So, I am a Burger King fan all around.

However, I am asking you to stop broadcasting political news stations, especially the divisive Fox News.

We have enough problems in this country without bringing them into a family oriented restaurant.

Restaurants are no place for politics.

I can hardly stand to go into a Burger King anymore with my grandchildren.

If this doesn't change, I will be ending my relationship with Burger King.

This is sad to me.

I am a retired teacher of 30 years.

Please let me know what you are planning to do about this.

I am not the only person in this town who feels this way.

Thank you. .

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Debbie J Hampton

Jun 25, 2023

Went thru drive thru today at 12:27 pm.

Was greeted and told it would be a few mins before they took my order.

It’s 92 degrees outside and I sit and wait.

Exactly 5 mins later.

He comes back on and says it will be a few more mins.

There was no one ahead of me.

I told him I had already waited 5 mins and was in a hurry.

He just switched the microphone off.

After another 5 mins (10 all tot) he came on asking for my order.

I told him I felt like having to wait 10 mins in the heat I deserved a discount.

Said he would have to talk to his manager.

When I approached the windows, the manager asked what I wanted.

He looked to be in his early twenties.

Certainly had no customer service skills I asked why it took so long.

He told me I only waited a couple of mins.

I told him I had…

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Brandi suire

Jun 21, 2023

Several times I’ve gone to the Burger on Moss street and the Woman that I think is the manager is rude and last night June 20 2023 the manager which I think made me and my boyfriend back our vehicle to the where we could not see her she made a young woman take our money that was cas I got no receipt and my I didn’t get the receipt or the correct chargange and the we didn’t eat the food bc I know she spit in my food that was 27.

09 dollars and I gave 40 and I I got 5 dollars back with no receipt so I will never be back again and I expect all my money back and something needs to be done to both workers especially the older woman with the braids

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David hobaichan

Jun 19, 2023

On 6/18 I placed an order at Burger King, Hackensack ave location(order#92, I was unable to pick up order.

I called the phone but was unable to get a ringing tone.

I had an online chat to try to cancel the order, I want to know if I can pick up the order at another time or get a credit for the order

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Kevin mcloughlin

Jun 17, 2023

My Dearest burger King myself my wife and 3 children went into burger King in estapona on Friday 16th of June we spent 55.

00 euros on food we have been going to burger King for 15 years now and what we received was the most horrid meal we have ever had the onion rings well there were no taste on them at all .y burger was cold and uncooked the lettuce was black the tomato was white look I could go on and on about the meal but I'm not going to ok went over to the waiter or young man and returned it and he never even flinched he just shrugged his shoulders and said nothing I was appalled omg to make things worse as we rushed to the toilet to get violently sick jesus we met with a horrendously bad smell excuse this but there was shit all over the place and stank of urine and it was all over…

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Marla Jean Paulhill

Jun 15, 2023

For approximately 3 months my daughter and I have given your company chance after chance to get our orders correct but today you have lost our business because everytime we have ordered from your company you have gotten at least one item WRONG.

I'm sure this is of no concern to you but I thought you should know!

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Jerry Posey

Jun 14, 2023

I filled out the receipt given to me daily and I eat there for lunch daily , for the past 3 weeks same girl at the window only this time I could hear the girl in the order telling her buddies that I come there everyday with a filled out receipt getting a free Whopper so this time a black guy gets on there and says they don’t validate my coupon and said no more free whoppers white boy so I drove up to the window and pretty much got laughed at by the whole black crew I’m not a racist person by no means this is stating only a fact of a black run store and a white customer

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