Burger King Complaints Continued... (Page 6)
1082+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493I WENT IN TO THE BURGER KING ON 306 11749 THE GM WAS RUDE THE LOBBY WAS LOCKED ON A FRIDAYBECAUSE THEY WERE UNDERSTAFFED ONCE AGAIN AS ALWAYS AND ROACHES ALL OVER COUNTER COOKS NOT WEARING GLOVES THE GM ACTED IF SHE DIDNT KNOW WHAT SHE WAS DOING AND YELLING AT HER EMPLOYEES IM IN UPPER MANAGEMENT AT MY JOB AND THAT WOULD NOT BE TOLERATED IF THATS WHAT YOU GOT AS MANAGMENT YOUR COMPANY REALLY NEEDS TO JUST SHUT ALL THE DOORS AS UPPER MANAGMENT SHE SHOULD BE ABLE TO HANDLE HER ISSUES AND NOT TAKE IT OUT ON THE EMPLOYEES THATS WHY THE SALES ARE DOWN AND YOU CANT KEEP STAFF BECAUSE SHE TALKS/YELLS AT THEM AS IF THEY WERE ANIMALS I WILL NOT AS LONG AS SHE IS MANAGMENT COME BACK TO ANY OF THESE LOCATIONS GET RID OF HER BEFORE YOU END UP HAVING TO SHUT THE DOORS
I live in Salem,Indiana and we have a fairly new restaurant. When it first opened it was always clean and food good. For the last several months the restaurant is always dirty,tables not wiped off floors filthy food not hot. We love Burger King but we have been having to go out of town to other Burger Kings. No problem with any of the rest of them! And also a boy that works at Salem pants are way down below his butt crack. He can't hardly cook for pulling them up. I told the manager bout it one day we was in there she acted like no big deal. Didn't even say anything to him! I just don't understand why you would let a new restaurant get in that shape.
Been eating BK since a kid, now 65 years young. When this location first opened it was terrible, wrote office to a new location, new mgmt. and staff. Many months later still disappointed. Wait time at register. Wait for order. Then saw order in the delivery sleeve for about 12 minutes. Spoke to who I thought was a manager and asked for my money back. She refused telling me that my order was right there. I explained that it was right there for quite some time. She kept insisting I take it. I did because I was in a hurry. As I expected, cold whopper with cheese and fries are just terrible. Need a new crew in this location. Never again...
Sincerely yours,
Wed Jan 02 2019 05:53 PM T=01L I=3 C=867769 Burger King # 22721 3030 East 10th. Street Jeffersonville, IN 47130
Tom DiCola
I am complaining about the Burger King on Cedar Creek Rd in Fayetteville NC. There have been several times that I have been to this BK and the employees are rude and the restaurant is not clean which has made me not go to this location. However today 190104 I stopped to get a mocha BK coffee and a sausage croissant. First off I don't know if you are told to ration the napkins but every time I have been to this location I am never given napkins thru drive thru. But back to my main issue, so I go to take a big gulp of my BK coffee and on my first drink of the coffee I felt something in my mouth which was horrifying. I pulled the mass out of my mouth to see what is was and it appeared to be a big wad of filth from either the coffee machine or perhaps the ice machine, I wish I had thought to take a picture but I was so disgusting and distraught from what I saw. Regardless it was nasty and very disturbing after the incident once at work I poured out remainder of coffee to look for any other foreign objects there was none. But regardless I was unable to finish my sandwich and now I'm done with BK. I decided to call location to inform them of this mishap before anyone else encounter same situation but phone stayed busy for several calls and when the phone did ring after several other attempts phone was pick up and the hung up. I am hoping this will maybe have some effect on store maybe more checks on cleanliness or something. Until then I'm done with Bk!!!!!!
We were in the drive through 20 minutes! When we finally got to the service window we saw people standing inside for waiting for their order who didn't look to happy. They told us our chicken nuggets would take two minutes and to pull up. The woman that took our money also ran up to the "delivery" window!!! After waiting another five minutes I got out of the car and looked through the glass door. The dude that was preparing the sandwiches was waving his hands talking to the entire crew who was standing around doing nothing but listening to him. (except for the poor girl who took out money). The "talker" pointed at me and a young man came to the take out door. I asked, 'Where was my chicken nuggets' he said oh no! I forgot them! Then after about a minute he came out with piping hot nuggets and apologized. I hate going to this place because every time it's been a nightmare trying to get your food. I finally decided you need to know what's going on there. If you wonder why it's not busy??? Getting waited on was forever and some people are working and need their food quick. This is why McDonald's down the street is so busy...they get your food right and fast. Maybe you guys should rethink how you are handling your food line? I actually love your food but never go because of the poor survice. I was taking my son who wanted the nuggets. Thank you for listening. Gee I wish you guys would do something cause I love the food. By the way. By the time we left I noticed the same guys are still waiting on their food after about half an hour!
Service wasn’t bad. People were not rude. The fries were not anywhere close to hot. I would describe as room temp. Sour dough burger meat very dry. Bread was poorly toasted. Like bread warmed in a microwave. Almost soggy. I don’t eat out often and maybe this is why. Tonight it was a toss up between here and the McDonald’s just down the street. I reckon I chose poorly.
I went to my local Burger King (7299 West Commercial Blvd., Tamarac, Fl 33319) yesterday, December 20, 2018 around 1 or 2pm.
I went to the drive-thru window and ordered a Veggie Burger which I have had from this store before about a month or so ago.
I remember how good the first one was and thought I was going to get another one just like it. Unfortunately, when I got home with my burger.... there was nothing on it but a wide piece of sliced onion and 1 little pickle. No lettuce, no tomato, no taste, etc.
My dog wouldn't even eat it! It was a dried up patty on a bun. It didn't even look appealing let alone taste good. I didn't go back because the last thing I need is to have someone there spit on my sandwich the next time I go.
I grew up loving the Whopper and French fries and when I heard about the Veggie burger I couldn't wait to try it. Too bad the caring by your employees to make your product appealing, tasty and enjoyable was not given! It ruined my afternoon and I don't think I've ever complained about a fast food product but this really made me mad! Somebody needs to be fired and whoever trains your employees needs to revisit this store and see how they are throwing these items together.
I love your food especially the whooper. I also love that the burger king in Astoria Oregon is the only place I CAN EAT THAT PLAYS fox NEWS, MY FAVORITE. My complaint pertains to the Burger King in Astoria Oregon 350 Marine Drive. I've been going their for many years, 30 plus, because I like the food but I think that's going to stop soon. Lately each time I go all the employees and managers have the dirtiest greasy hair. I've seen them touch their hair and then get the fries. YUK !! In fact the whole crew looks dirty sloppy and bored. No one even pretends to like their job. Very poor moral. Extremely sloppy group. In fact the best I've seen from a fast food group has to be Dairy Queen, clean and cheerful.
Last time I was their two weeks ago I even spoke to the manager about this and she just nodded make some excuses and when back to doing what she was doing before. DID NOT CARE. Weird group. FYI only, Jackie Campbell.
I went to burger king on grand ave Laramie Wyoming yesterday 12/27/2018 bought the family coupon deal and a medium drink 3 whoopers. 3 cheese burgers and 3 small fries for 12.99 I think he asked us the code on coupon and we told him we wanted cheese on all the whoopers and a medium drink came to almost 18.00 dollars when we got home 10 minutes later we only had 1 fry at the bottom of bag and the burgers were ice cold I heated the burgers in m,icrowave and we ate with chips and after we ate I called them and told manager about not getting all the fries and burgers were ice cold he said if we come back up right now he would replace the whole meal but we werer already out all afternoon for sales and we didn't want to cook so that is why we stopped to begin with I asked him if I could ge the stuff today Friday 12/28/2018 and he said no not tomorrow today or forget it and was very rude...I can get burgers and fries any where and if I don't get some satisfaction I will not go there for awhile...
Poor customer service. Order not right, Waited 25 min to get to window. Only 4 cars in line, left out nuggets from order, and person at window was snippy when asked to repeat order. No smile, no customer service. This was at DUNN AVENUE in JACKSONVILLE. I will never go back again. One to 5 scale, I give it a ZERO
I went thier to eat with my family and once again they don't know who to do the egift card process this is the second time I've had to walk away disappointed ,and almost every other time I eat here I'm always missing an item . And the free meal they gave my
Son so I wouldn't call u the nuggets was burned
my wife was in your burger king on w college ave in state college pa in the drive thru the other day and told me how the lady on front of her had a dog with its head out the window....the employee handing out the food proceeds to pet the dog on the head and nose area while the dog is licking the employees hand....then she hands my wife her order....how disgusting.....no more burger king for me
I Went to the Burger King on Dixie Hwy. 40258 and was over charged. I called your corporate office to file a complaint and have not heard back. I called and spoke to one of the customer service reps. gave all information needed and I have not got a response from your office. I would appreciate some feed back from my complaint. Ph # 502 -294 - 8967
On Thursday 12/20 at 5 pm, I presented a coupon for sandwiches at the Marinette, WI location. Buy 1 whopper, get 1 free. The same coupon I have been presenting for several years. It is in the weekly church bulletin. The manager on duty made the accusation that it looked like a copy, walked away saying she needed to check with the district manager as she has never seen this before. I know for a fact that I am not the only person who presents these coupons. I felt very bad she left a young girl at the window to possibly deal with an agitated customer! She said she was sorry, but that should not have been her place to apologize. This should have come from the manager. There were several cars lining up to pick up their orders. I did not want to make them wait any longer than they had to. I gave the girl other coupons as well, to show they were not exactly the same from week to week in the bulletin and left.
As I stated, this is from the CHURCH bulletin!! Of course it's a copy, don't you think the church makes copies of their bulletin??? Also, as stated, I have been using these coupons for quite some time now.
I DID NOT TAKE KINDLY TO THE ACCUSATION OF MAKING AND PRESENTING A COPY. This was a false accusation that was completely uncalled for and should not have been stated in such a manner. Possibly bordering on defamation of character!! The worst experience I have ever had at a fast food establishment! In a world where customer satisfaction is the #1 goal of companies, clearly Burger King is not interested in providing a good customer experience.
My husband and I are regular customers at Burger King, as we enjoy the food very much. However, if something is not done in regards to this, we will find another establishment to support.
I do expect a response to this complaint. I was treated extremely poorly am very upset with the false accusation that was stated.
My email address has been recorded above.
1.) I talked, to two other individuals then, my order was taken.
2.)The whopper juniors with cheese. Instead, no cheese, jalapeno peppers were placed on the junior whoppers.
3.)The staff acted as if, I was just there to waste time as they were.
4.) My children were just as shocked as I were!
This was the worst service I ever had at this particular store. It will make me second guess next time?
It was unbelievable, as well truly sad..... Thank you for your time and consideration. RJNSr.
The Manger Carla at Great Northern Rd Sault Ste Marie, Ontario store #900019. is of no use she wont leave bagging station to add fries to bag or deliver order completed to cash. Shes unkind when reminding cash girls to give cups. shes not smiling or thanking those sh does give order to. She was unable to fill the order and give to customer. Not a team player at all. We waited 33 min for two burgers. My number was 38 the where serving 20, 48, 33 just to say a few numbers. The heat grill holding area was full all she wanted to do is bag burgers but wasn't able to even do that. all The fries where under the heater ready to be bagged but she never put any in the bags to complete the order. Other workers from back would come help her but because she wasn't giving anything to customers the line continued to grow with people waiting for food.The fry girl and front cash girls and even the cook was helping her find the orders when they could. Then cause she wasn't bagging and handing to customer she shut down one till. I placed my order very quickly order #38 at 12:35 I received my order at 1:05. At some point I looked at the pop machine it was covered in drinks spill t and garbage and unused lids everywhere, I tried to clean it up. The burger was now cold due to the length of time it touch me to get it. then imagine being charged for bacon without any on my burger. I am very disappointed to think one person could cause so much delay by expecting others to do her job. Please mail me my money back $18.75 B Rudnicki 42 Heywwod Rd Sault Ste Marie,Ontario, Canada P6A-6K4 Thank you I hope she will be retrained and or find someone more suitable for manager and team player. All this could have been avoided if she would have left the spot and grabbed the fries and served the customer. Please renew my faith in Burger King.
Barbie Rudnicki
I received in the mail a burger king coupon sheet. During shopping I stopped at a Burger King Location at 740 E. Little creek rd., Norfolk Va 23509
Because of valuables in car waited for a half hour in drive thru line. When I finally made my order for myself and family and told them I was using your coupon long pause.. the manager informed me, because location is a franchise they do not accept coupons. I left looked on line and found all local BK locations are franchised so no BK locations accept coupons.
My compliant is why would you send coupons in the mail and when customers attempt to use no local locations where I received coupons are accepted . Bait and switch?
Please no longer send coupons or have locations put up a sign that says we don not accept coupons so I don't waste time again
Charles Woolford
2206 Willow wood dr. Norfolk Va.23509
took my grand kids to your store they like nuggets , good deal , French fries not so good but livable, 4 medium sodas !!!! 8 bucks!!!! outrageous. tried to call of course put on hold. after 45 minutes hung up . why must you screw people over? makes people wonder about the integrity of burger king
Poor service at store # 6. I have called and left messages for Jesus Corrons twice to provide details of my experience . He has not returned my calls. Please have Mr. Corrons supervisor call me at 305 595 6033 for details. Thank you.
My sister and I placed a drive-thru order. The order was the 2 for $6 whoppers. We added cheese so the total was $7.65. The cashier was given a twenty dollar bill and sixty five cents in change. In the process of checking order prior to driving away, we noticed the wrong bread and cheese directly under top bun. An African -American lady approached the window and loudly commented, " can I help you". I said, "these sandwiches are not properly prepared". The same lady rudely stated she was the manger and the sandwiches were correct. She also commented, " we outta regular bread, you getting potato bread and the cheese can go anywhere". I then asked for a refund. She gave me incorrect change and when debated she yelled, " these (hoes) can't count. my register not gone be short for these hoes". This was in reference to my sister and I. I asked for her name and she said, " ummm I don't do names". This is not my first dispute with this young lady but I am finally at my breaking point with the location on Germantown parkway. I was cursed at, given poor service and cheated out of money. Feel free to personally contact me at (901)570-3701.
I have stopped at this burger king on patapsco ave in Baltimore, Md for the last month. Everytime i order nuggets there is never any bbq sauce. Tonight i ordered four 10pc nuggets and four small fries. I waited over 10 mins at the window and when i finally got my food i was given the wrong sauce and all my fries where burnt and nasty.
Today I went to my closest BK for a snack on the way to an appointment. Of course it was 11:45 so the drive in had a long line. I popped inside where there was only one person in front of me. Oddly, there was ONE person at the counter....I assume a person in the drive through and ONE person cooking in the kitchen. I ordered and waited....and waited....and waited. I could see the food piling up on the pass, but no one was handing out food to customers. Now there is another make employee who is standing in the restaurant with the rest of us waiting for our food (is he on break??). A lady comes rushing in (who I now believe is the manager) and she proceeds to chat with staff, blocks the gal at the counter who is trying to wait on customers...but he's kind of acting like she has no idea what is going on. Still waiting. The man in front of me FINALLY gets his food and I wait some more. Now the lady goes in the back and now there are 2 older men just standing around doing nothing. More customers are standing around...food is still piling up on the pass but is not going out to customers. FINALLY she comes up and starts putting orders together and handing them out. I have been waiting for 10 minutes and I'm now going to be late to my appointment. I walk over to her and tell her that I'm not getting my food (FOUR CHICKEN TENDERS) because I have to go. She just looked at me and turned away.
After my appointment I call the store and ask for the manager...and she says she is the manager, Lynn. When I told her that I left her store without my food after a 10 minute wait...this is her reply: "It was 5 minutes and you can still have your chicken if you want it.". WOW! That is a manager's response to a customer????? WOW! I told her I'd like the number of the owner. She gets off the phone...gets back on and tells me this is a franchise store so she'll have to take my number and have the DM call me. I told her that I'd go online...she hung up on me!!!
I can't even believe this type of treatment. I wasn't really "angry" when I called her....but I'm angry now!!!
Kelli Johnson
509-990-5219
Spokane, WA
Twice I have been to Horseheads NY Berger King and asked for my military discount. First time two weeks ago the manager stated the food is already discounted. 12-13 18, I was told there is no military discount. I drive for a living and I pull into Berger King if the day is longer than usual. on the same day I [pulled into the Sayre, Pa Berger King and received my military discount....as I also do in Towanda, Pa. Being a veteran (disabled to be more precise) I enjoy my military discount. Why is this not so in Horseheads, NY?
They got my order wrong it was cold and they would not give my money back with the receipt I had I'm pissed something needs to be done
Florida HOMOSASSA SPRINGS Burger King ALWAYS serves BELOW WARM - DRY BURGERS served on a DRY OLD BUN. Have had words with the Manager TO NO AVAIL. Things better change there or they may as well CLOSE UP. I have even asked for "HOT OFF THE GRILL" and that didn't work either.
We live close to them and WE DON'T INTEND ON GOING AGAIN FOR A WHILE (30-45 DAYS) We'll try it again then and see if the complaints have helped any.
Not sure how you can get through to this Manager. Burger King was our favorite quick burger even if they would give us a JUICY HOT OFF THE GRILL!!
TERRIBLE.
missing 2 chips made a complaint through the app and still missing the 2 chips
I'm from Willimantic Ct there's only one Burger King in this town. I have a complain. I never complained before. I'm a Black Vietnam Veteran and today a couple of Vet buddies we always frequent Burger King especially when we have our coupons. I got my order and walking toward the pick up area to get our cup for drinks there was this White manager. I have to describe him as White because as long as I've been going there's always been a Hispanic manager in charge. Anyways, this particular White manager appeared to either be training or showing off with some of the young female workers there. I asked the workers to please make our burgers fresh - only because during and after rush hour the burgers are sitting up under a HEAT lamp getting roasted and we didn't feel like eating burger with roasted lettuce and scorching tomatoes. I said yes ma'am can you make them fresh for me.. She said.. yessir and here they are. Them manager turn around and held up a French Fry in front of my face and stated: Do you want to check and see if this fry is fresh and hot.
I thought you should know that you shouldn't have a person of that capacity in a position of training new employees like that. It was not only unprofessional but insulting and uncalled for. You guys never know about these thing unless someone tells you. This happen today December 11th a little after 1:00pm if you need me further for verification please email me or call me I will be glad to have this conversation again 860-377-9934
besides extended waiting for dine- in restaurant service (while customers walk out) HOW is it possible to be out of a simple bbq sauce condiment, week after week? I asked for it when placing the order, they said nothing, once paid & served your THEN told "were out"...and they walk off with NO ask of a substitute offering …..how is that even customer service??
I Don't Know Who Does The Hiring For This Establishment However I Find That The People There Have Very Poor Customer Service and This Is Just Something I'm Not Use To For Burger King What Ever Happened To Great Customer Service Or As Your Model Says Have It Your Way ? Every Time I Go To This Establishment Here In Peoria, IL On The Corner Of Knoxville and Richmond I Have Some Sort Of Issue With Them I Already Put In A Complaint Before Because I'd Bought These Coupons From There ( That Mind You I Still Have Yet To Use ) That When I'd Went To Try And Use
Them They Weren't Able To Oblige, They Are Always Slow and Asking You To Park Ahead, One Time They Had Me To Pull Ahead and I Waited Over 30 Minutes Outside I Tried To Call Inside Because I Was Truly Tired After Getting Off Work And Just Didn't Want To Walk Inside Or I Wouldn't Have Used The Drive-Thru In The First Place But Ended Up Walking Inside Anyway Because No One Would Answer The Phone Calls They Aren't Very Friendly At All Excluding The Early Morning Shift Anyway Tonight 12-11-18 Around 9:30pm I Stop There And After The Girl Gives Me My Bag I Realize That I Need Salt Because They Never Put Salt On The Fries So As She Starts To Walk Away Completely From The Window I Yell Out Can I Get Some Salt but She Keeps On Walking As If She Doesn't Here Me But There's A Crack In The Window Which Tells Me She Does Here Me So I Open Car Door To Knock On The Window When The Manager Herself Comes Through But She Doesn't Even Stop To Ask If She Could Help Me She Sends The Boy To The Window I Ask For The Salt As He Gives It To Me I Tell Him To Tell Her That She Needs To Ask Before Walking Off If There's Anything Else The Customer Needs Before Just Leaving He Laughs I Start To Pull Off But I See Whom I Think Is The Manager Come Back Up And He And She Are Standing There Laughing At Me So I Bag Back Up And Start To Tell Her But She Weren't Respectful About It In Any Way At All In Fact She Started Trying To Mock Me She Is Truly Not Manager Material And Needs To Be Fired So Someone Who Knows How To Be And Act Like A Manager Can Run That Place In A Respectful and Caring Way
Signed Very Disappointed
I'm from Willimantic Ct there's only one Burger King in this town. I have a complain. I never complained before. I'm a Black Vietnam Veteran and today a couple of Vet buddies we always frequent Burger King especially when we have our coupons. I got my order and walking toward the pick up area to get our cup for drinks there was this White manager. I have to describe him as White because as long as I've been going there's always been a Hispanic manager in charge. Anyways, this particular White manager appeared to either be training or showing off with some of the young female workers there. I asked the workers to please make our burgers fresh - only because during and after rush hour the burgers are sitting up under a HEAT lamp getting roasted and we didn't feel like eating burger with roasted lettuce and scorching tomatoes. I said yes ma'am can you make them fresh for me.. She said.. yessir and here they are. Them manager turn around and held up a French Fry in front of my face and stated: Do you want to check and see if this fry is fresh and hot.
I thought you should know that you shouldn't have a person of that capacity in a position of training new employees like that. It was not only unprofessional but insulting and uncalled for. You guys never know about these thing unless someone tells you. This happen today December 11th a little after 1:00pm if you need me further for verification please email me or call me I will be glad to have this conversation again 860-377-9934
broke tooth on big bone in burger JUNE16 now it is Dec 10 . called and BK told me to toss the bone.Manage at the time took a photo of the bone;so I took the bone and tooth piece to the dentist where he disposed of the bone. Got call from BK ins. co 4 months later, they NEED THE BONE> well , wrote the local BK where I bit the bone. NOT one reply from the BK corporate or the local one. NOT EVEN A BK COUPON< (could have used it for chicken)
needless to day not us or our friends go to BK anymore.
6 months and not even a coupon they should be ashamed.
Store# 18181 Fort Sill, Ok
I placed my order at 1118. I ordered a #1 with cheese, no onion, medium onion ring, 2 onion ring dipping sauces and soda. I was told to move forward because my order wasn't ready. I pulled forward and sat and waited for 19 minutes until I received my order. When I got back to work I opened my bag to begin my lunch, there were 7 bite size cold onion rings with no dipping sauce that I had asked for. They had 19 minutes to get this right. I'm not satisfied.
New promo ref Whopper for a penny when ordered from McDonald's location is not honored at all stores. No mention of this in the advertisements. Very underhanded attempt for attention. Hope it costs NO a lot of customers, which I'm sure it will.
The managment of the Smyrna bk let's a man called fast Eddie live in his car a black Toyota SUV and live in the restaurant watching sports TV and get manager meal discounts he harasses my wife and other females partons can't even watch news stories or be comfortable eating meals I will go to the local news if it isn't addressed soon the burger king on southcobb drive in Smyrna Georgia 30080
Today, 12-6-18, I ordered lunch at BK in Grass Valley, CA. I wanted the crispy chicken bacon cheese meal. I was told they were all out of any crunchy chicken. I asked if I could have a broiled chicken on it instead and was told yes. I even said to her how much I was looking forward to all that melted cheese and the bacon. I get home and what I got was a plain chicken sandwich that was rubbery and tasted like it had freezer burn. Also, there were raw fries mixed in with the cooked ones and the cheese nuggets were awful. In my youth, I worked at the BK in Oxnard, CA and was very proud of our food and service. I spent $40 buying food for myself and friends today. For that amount of money, I would have like to at least enjoyed what I got. I did not. Not to mention that last year I went through the drive through and used my card and never got it back....sadly didn't discover this until I got home. Yes I called and went back there. Unfortunately it was a debit card that you didn't need a pin to use. It has $30 on it. There are many fast food places to choose from in my town. I'm hoping to get some kind of redemption for the terrible food I received today or that will be the last time I patronize your establishment.
Sincerely
Christina Cramer
What kinda restaurant has a terrible General manager and allows bad customer service and don't not like my service and tells me to leave and eat some where else? Treat my kids terrible, never got my order until 45 mins away it's terrible, too make everything worst I seen this post on Facebook, fix your burger king employees or will take this to the news and get your word out, this sound very disgusting, now I want my kids check, this ain't allow due to HIV being toss around not right
charmaine the manger name
I am a retired 35 year Public Safety Police Det, as well as An Air Force Security Veteran. Currently, I am a member of Luke Greenway Post-1 American Legion, where I have playing Taps at Military Funerals and Memorial Ceremonies. Back in March of 2018, my wife and I went to the Burger King #16209, 1970 W. Baseline Rd, where we place an Order # 36, with Survey Code 3 70363-96111-37221-080944, where we purchased 2 Whop, 2-CHS BRG; 3- SM Fries, 4- SM Cokes. When we ate our foods, the burgers tasted old and stale; the fries were cold and tasted greasy and old. I called the Manager Diana and reported our dissatisfaction with the Order. Diana listened attentively, and said to keep the receipt and write her name down, and to come back in whenever we were ready and they, Burger King would Honor and replace the entire order. On Dec. 4, 2018 I returned to have the Order Honored. I met with Manager Karla, large heavyset Mexican female, and presented the receipt and conveyed to her what Diana had stated. Karla examined the receipt and said "You see the Date, it has been since May, 2018". I said we were never told there was a time limit or a mandate. Karla said her position for refusing to honor the receipt and what Manager, Diana promised us, was the date of back in May, when in fact it was March. I advised Diana, who said she has been with Burger King 10 years, I would contact Coperate Management to have them consider our plight and her refusal to honor what Diana had promised us. I then order another Meal Order # 67 for $ 12.14 and left. I strongly believe Diana's word should have been honored.Thanks
I was trying to order through the drive thru at around 615 a.m 11/28 and nobody acknowledged I was in the drive thru I pulled up to the window and there was about four people standing around smoking something inside the restaurant when the manager opened the window she said they wasn't open yet smoke was coming from her mouth and smelled like marijuana. Also to day 12/3 at approx. 630 a.m I and my daughter went thru the drive thru and this time was yelled at by the person who identified himself as the gm when we got up to the window to pay and he was cursing at us and being rude and said that Burger king corporate wont do anything to him go ahead and f*****g call them they wont believe you and he shut the window. I asked where my recpt was he said in the fu*king bag b*tch I looked my daughter looked and so I went inside and stood there until he finally printed me one 10 minutes later so I threw the food in the trash because they may have poisoned it also I have a video I am thinking about posting online also letting the news station for The villages Florida have a look at. That BK will be shut down after they see how this GM and manager treats customers.I would like to speak to the owner within 3 days or I'm sending the video out to the news For the villages Florida...3524189369
No cheese on my sandwiches and my hash browns were so hard and not edible.Also no cream or sugar in either of my coffees
Kinda annoyed , went through drive thru yesterday morning . The girl asked me to pull around and she would bring my food to me, when I asked why there is not a car behind me , she said we get timed on the orders ????? Ok ?
I have been at the Fort Leonard Wood Missouri store two times at drive through in which the line of cars was lined up past the window that you pay in which the wait was so long that people just drove off. The workers there are in slow mode but are fast at taking your money. I have also been to the store in Waynesville Missouri twice in which when walked in nobody in sight after calling a man and woman came out and the second time nobody in sight again in which I just left. I guess I will give my business to Taco Bell or Mc Donald's . These two locations are a joke. They take no pride in job it seems . Have a great day.
On 11/30/2018 I ordered a Ham Egg and Cheese croissant meal and to my surprise when I got to work I opened my bag and they gave me a Chicken Egg and Cheese croissant instead. I called several no answer. I couldn't leave to take it back due to being at work. I am very disappointed because I should not have to check my order every time I go their in the mornings. Now I am hungry and out of $6.00.
Went to get lunch saw all sorts trucks and yes saw drive thru tore up but no notice onbig sign saying anything about being closed. Parked walked up to first entrance and got jumped on for walking to door. Was told closed asked where was sign lady says here on door(which was open away from me) couldn t see it. Stated should be on sign on roadway instead of advertisement for food items after all have people coming off of I55 24/7. This is burger King in Litchfield, Illinois Went across street to Jack Box. This doesn t surprise me with the manager you have there.
.I visited your restaurant 9512 Preston Hwy. Louisville ky. I was extremely disappoint ed.I had to wait in line several minutes for someone to take my order. After that , I waited for 15 minutes to get my order. There were several other people having the same wait. One man on the grill was loud and extremely obnoxious. The lady that took my order apologized, and said they have to listen to him all day. When I received my order, it was not hot, as it had been sitting under warmer for awhile, fried were undercooked. I'm not sure I will return again. Thought you may want to check on this location, as there was a manager there and did nothing.
Westgate 120 Ontdekkers Road Westgate
This was my first visit to this Ontdekkers Road.
The first impression was dirty and smelly.
The cooldrink fountain was empty and only had pepsi available.
No onion rings (but nobody warns you and only after paying the manager will announce "no onion rings)
The burger itself was on the dry side not as juicy as the other stores we normally visit.
Thank you for taking the time to read this mail.
Drive thru was blocked. I went inside, informed the crew member at the counter. Another crew member stated she was happy because she could go home early and she didn't care because she had another job. The person preparing orders was eating chicken nuggets from the pan while preparing my order. I ordered nuggets, got my order, went home and put them in the garbage, because of the unsanitary crew member. The young lady who waited on me was professional, the manager did seem to be. I started to call the health department on the issue of the person eating of the food, but decided to let you guys take care of the situation. There is always something at this particular one. The location is on Monroe St. across from Franklin Park Mall, Toledo, Ohio. I look forward to hearing from your company.
Tonight at 7:20 we went into the Burger King at Wayne and Cherry Hill Road in Westland, MI. One man had just ordered and was waiting on his food, another two men placed there order. The man working the order counter then left us standing in line to help with the food. We had no problem with waiting for our turn, we did have a problem with what happened next. All of the employees were fighting with each other, yelling at each other and complaining about what they had to do and what the others should be doing,about going home and leaving. They could of cared less that there was customers up front. Finally the one man working the counter came back, visibly mad, one of the other customers said such a nice friendly place to come to, at this point the man working the counter takes off his head set and slams them on the counter. He then asks us for our order, at that point we just said we would take our business elsewhere. Needless to say we will no longer be visiting this Burger King or any other one anytime soon.
I was to the 315 Northwest Burger king on Thanksgiving morning with five women. I have never been in a dirtier place and had the worse service ever. I had to clean the sitting area we sat in because there was mud all over the cushions, I ordered a sausage biscuit and coffee. When I saw the biscuit it was burned and crumbled all apart. So I returned it and got another, same thing, I threw it in the garbage. I watched a couple and their daughter wait over half an hour for their food, said they would never come back. The place is so poorly managed and dirty I will use the coupon I got for filling out the survey at our other store on 10th Ave. South, Great Falls, MT. I have always liked Burger King and use to go there all the time because it is close to where I live, not anymore. I just wanted your corporate to know , it is a shame. Also the help was in a daze, it seemed like, but then again they were so short of help I could see why. They have no lobby person and I know that is the reason for the filth but the workers could at least clean the tables and places to sit. Thank you, Bonnie Johnson ( 4064536579 ) I appreciated the fact that they were open on Thanksgiving, but will not go there again till things change
Rude girl at the drive thru window scowled when I asked to add an additional nugget before paying. And then rolled her eyes instead of saying thanks or have a good night. No good reason to act like that.
Over charged for food, with a coupon. Tried to explain to cashier and manager 1 cheese whopper and large fry with a free whopper coupon was not $12.87. Took several tries to make manager understand they didn't take off coupon for free whopper. Manager was very rude, saying thats how it rang up don't know what to tell you. After explaining how much 1-whopper and 1- large fry add cheese should have been because 2nd whopper was free with coupon, finally manager swipped card. Have fire stations with 30 men plus 25 volunteers that did go to that Burger King, after talking to men at fire station that Burger King is known for being rude, and not getting orders right. Sorry Burger King, McDonalds down the street will be going there for now on. 6201 Lapalco Blvd. Marrero, La. Burger King with poor attitudes and work ethic. Not that this complaint will change anything. Just thought you would like to know you'll be loosing business from quite a few firefighters and their families.
As a frequent customer, I don't expect to be charged for a condiment. My visit to the Fairfield Iowa location tonight will be my last visit there. When I asked for ranch dressing, the assistant manager rudely informed me that I needed to pay another $.22 on top of the $22.01 I had already paid. She bluntly stated that my order did not contain chicken nuggets or a salad so if I wanted ranch I would be required to pay for it. After paying for the condiment, and arriving back home, I discovered the cold hard french fries were't worth dipping in my $.22 ranch at all. I believe my $ will be spent at McDonald's, where I have never been asked to pay for a condiment. You might want to consider adding to your slogan because it it inaccurate. It would be better stated as "Have it your way, but only if it's ordered with nuggets or salads". thanks for listening to a former customer.
On November 13, 2018 I stopped in at your Berger King Store located on *th Avenue in West Des Moines Iowa at around 1:00pm or so. I ordered two whoppers (which were to have been 2 for $6.00) and a small order offries. I used a visa card ending in endind in 3922 and when presented with the receipt noticed that the amount charged came too $13.22. I pointed this aparent mistake to the register attendant and she said she did not know how to reverse the transaction. She called another employee over and that employee acknowledged the error and told me that \he would tke care of it. I thought nothing further of the situation until I recieved my visa statement whick showed the the charge for the two whoppers and fries remained unchanged and the card remained charged for the $13.22. Two days ago I returned to the same store and tried to get the matted sorted out. This would have been in the early afternoon. The cashier told me she couldn't help but would get her manager. Even though the store was not busy at the time I stil had to wait for about 10 minurts for this person to come out to the coumter. After explaining the situation and showing her the resent visa statement containing the over charge she said ther was nothing she could do about it but that she would refer the matter to either "Jen or Mike" and one of the two of them would get back to em. I left my name and number with her but have heard nothing further. Although the amount in dispute is negligible, I find the situation highly irritatable. The experience rates negative stars.
Burger King #8 is the filthiest restaurant I have ever been in. The man after us got served before us. The staff was very unfriendly. My chicken sandwich was a deep fried greasy piece of cardboard that I didn't finish but still got sick a couple hours after. My husband got his whopper and was told his fries would be brought to him and after he finished his whopper he went and got his fries. I did not complain about my sandwich because the staff was so stiff and unfriendly. The Burger King in my town is very friendly and clean. We travel to Key West several times a year but will never stop at this Burger King in Miami again. No I don't want a free burger. I would rate my experience a minus.
i waited @ drive thru for 5 minutes or morei called out hello 5 or 6 times no answer . i blew my horn 6 times no answer. So i drove up to the window and complained. So the order was taken there. when I got to the window they had me pull up to wait for my food. i went inside to complain to the manager. He came over and never said he was sorry. then one of the employees said "i shouldn't have even taken your order"
We stop to eat a bite at 495 S. Mt Auburn in Cape Girardeau, Mo.....this is a very new building......the floor around the counter felt like it hadn't been mopped since the place open, and if they had been mopped it sure wasn't with soap and HOT water, very slick, my wife just darn near fell. I went into the mens bathroom and my shoes kept sticking to the floor...this is terrible, especially for a new building. One employee was taking a dinner break I guess, she seated right behind me in the next booth, the smell was unbelievable, I know body odor when I smell it, so bad we couldn't even finish our sandwich. I know for sure I WILL NOT be going to that Burger King ANYTIME soon, what a waste of my money that meal was.
You need to clean this place up real soon before you lose all your customers for I know there are many that go there daily for there is a Hospital just across Mount Auburn Street
I was at store # 17433 in Helena Mt. on 11/10/18 in the drive through at about 500 pm. I told them my order and proceeded to the window to pay and pick up. The first thing I observed was that none of the employees that I could see were wearing disposable gloves. I ordered two sour dough king singles, two large fries, and two lg. chocolate shakes. The sourdough kings were doubles and cold. The chocolate shakes were more like chocolate milk and when I told the young man at the window that they were really thin he said "well they're a shake "shut the window and walked away without even asking me if I want a couple new shakes. I am a manager of a very busy deli here in town and from what I observed from this burger king was a very bad example of great customer service. Sincerely Dale Battrick
I would like to know if it is Burger Kings policy to lock the doors and make people go to Drive Thru if you don't have enough help?? I love Burger King but very disappointed to see this happen at Burger King in Stratham, NH on Nov 9th at lunch time. I found out that this is general practice for the one in Epping NH but had never experienced this before at any fast food chain. Needless to say I will never eat at either of these places again.
Not Cool Burger King
I was treated very rudely and they couldn't get my order right. I ended up with things that I didn't like and I was disgusted and had to purchase food elsewhere. Total waste of money that I can't afford.
I bought the #2 meal and my meat was raw. Tried to call to let them know so they would check the burgers and make sure they're done but no one would answer. If the burgers are not cooked to a certain temperature it in Health Deparment violation..
Ordered my food at 3:03 just now received my food at 3:30
I went to the Burger King in my neighborhood (about 2 miles away) and I ordered a TX DBL WHOP, No Onion, No lettuce. 1 LG FRY, 1 LG DIET Coke. total $10.71. When arrived home to sit down to my meal. I got my LG FRY and LG drink but my Whopper was just that. A reg. Whopper with Lettuce! I called, 713-964-9100 to let them know that should be more careful about what is in the bag when a customer leaves. And the girl just hung up on me! Not only did I not get what I ordered but the employee was rude!! It was the Burger King on 2803 Yale Street, Houston Texas
@12222 order # 51.
Sincerely an very unhappy customer
Barbara W. Hilliard
My wife and I went to the Burger King on West Esplanade near Chateau in Kenner, La. First "Ariel?" said she couldn't give us a receipt. Then my wife ordered a frozen coke which was a quarter filled, she said the machine was broken. My wife paid for the double king with grilled onions and when she took a bite she brought back to Ariel complaining that it only had 2 slivers of grilled onions and looked nothing like the photo they advertised on the board. She just shrugged her shoulders like there was nothing she could do. I got to tell you, there's too many fast food joints to waste my time.
I went to Burger King in Lavergne Tennessee.. Went through the drive-thru.. Workers were unfriendly... got my food.... Get about 2 minutes down the road reaching bag to grab a fry..... The two Whoppers were cold and the cheese was not melted at all.. One was supposed to have onions lettuce mayonnaise only it had ketchup and mustard on it also... Fries tasted like they had been sitting there for ever... Chicken sandwiches had dry buns.... I ask for light ice in the drinks and they were full of ice... I also ordered a large onion ring and got for onion rings.. I didn't have time to turn around and go back because I was expected to be somewhere at a certain time... So we had to heat everything up and then that made it taste even worse. P. I do not go out to eat often at fast foods but when I do I expect my food to be hot and right...
Just tried the “philly cheese steak king”
Don’t wat your money it is just a burger patty with some cheese sauce on it
No philly steak in sight
Went to BK on west 11th in Eugene OR today 10/26/18 about 11:40 am. Did order and assumed it was ok but it did seem high. Cashier wouldn't wait for me to get change from my pocket even though I told her and gave her 8 cents so I could get all bills back. Bill was $8.08. She gave me 11.92 plus my 8 cents and did not provide another dollar and keep change. She put our cups mouth side down on counter (health issue) and rushed us off with our receipt. She did not ask what dip I wanted for nuggets. Had asked for a bacon cheeseburger but receipt showed a double. A senior drink was ordered but receipt showed value drink. Nuggets were undercooked. Tables were dirty. Bathroom was dirty. Sink had been pulled from wall and extreme caulking fix had been made and sink was grimy like an auto mechanic had been washing there. Could not find a manager and it had gotten busier. Definitely a bad experience which included being overcharged. Should not have happened. I enjoy BK and eat at BKs often. Just thought someone should know about this.
The manger at your staunton va store charge me for one whooper win i ask for two then win i ask her to correct the order she got very rude about it i left went to mcdonalds and will never return staunton virgina store ty
waited 10 minutes in the drive thru only to find nobody was working it. eventually everyone just drove off. There were people working inside but nobody would answer at the order kiosk or come to the window. A lot of lost business.
Blankenbaker location Louisville KY 7:10am
I never had any problem with Burgerking until tonight. I had to place a order for my brother since we had went out of town due to my father having a interview at a car lot. Afterwards we stopped by the Burgerking located in Lima, Ohio the address to this place is 1860 Harding Hwy, Lima, OH 45804. I ordered and as we approached the window I kindly asked the woman for a cup holder. She has no problems getting me one. Yes, I only ordered three burgers, a fry and a drink. But, my fathers truck sometimes is awful and has no cup holders so I asked for one so it could be easier to hold during the ride back home. I noticed the girl behind her ask the girl who was handling giving me my order : Why are you getting a cup holder? I can't tell you what was said but because the girl who was handling my order's back was turned. The other girl gives me a dirty look and goes back to the girl handling my order and says: For one drink? That's stupid. And then looks back at me all with a rude disgusting look and laughs while she makes fun of me from the drive thru window. I called the main place up and don't know honestly if the situation is gonna be handled but I have a funny feeling it is not. But, I have NEVER been disrespected like that at all and I don't tolerate being treated with disrespect or made to feel that what I ask for is stupid. How I feel is that we are customers don't ever ask for much and its their job to make sure are orders are full filled to our desire and our happiness is meant. Which tonight mine was not. My number is 567 295 0493 If you have any other questions but just wanted to file a complaint but I won't tolerate that kind of disrespect.
I live in Napa California. Burger King advertises 10 chicken nuggets for a dollar but I have been to the Burger King in Napa 4 times in the last week, and they are out of chicken nuggets. When I have tried to speak to the manger about it, all I get is that they just run out of them fast. If your going to advertise something for a redused price then you should make sure you have enough of the item .
I have been to this Burger King lots of times over the years. Located at 72 st AND Blondo omaha Ne .and have been disappointed more times thsn
. Today my boyfriend and I tried again through the drive through. Not surprised at all, we were informed they were out of hamburgers and chicken nuggets. Now im sorry to compain, I never have before. But we were in a hurry and had no time to go to another Burger King. I believe that that Burger King coupd be a thriving restaraunt if under the right management. If their having roblems keeping food stocked then someone isnt doing their job. We love Burger King and will continue to eat there just never again at that location. Thank You for your time
Pamela Bekowitz
In the past one and half months. I have been told by personnel at the store at 2246 Baseline St., Cornelius, OR 97113,
1. The Grill is not working.
2, They only have Chicken Product.
I know that most times that I have gone to Burger King there are more new faces. I do like your product, we go at least every other week. Sometimes the wait in the Drive-through is slow. So we now go inside. The tables are not wiped down, the floors are not kept clean around the soda machine. The people who are working there are all busy and trying to get out the product in a timely manner, we do see that. Maybe there needs to be a couple more people working. I have always gotten what is ordered, it is well prepared. The last set of coupons said "Grand Reopening", Really!
Thanks for being one of the few fast food chain to offer a vegetarian burger. For MANY years I've received your corporate coupons in the mail. NEVER have your offered a discount and/or promotion for your BK Veggie Burger. This is very unfortunate. Vegetarians are keenly aware of your unwillingness to promote and discount the BK Veggie Burger, and we share it throughout our ever-growing community.
I just went to burger king on plymouth road in Livonia Mi. They were out of whoppers, fries, and sauces. I went in to ask where there was another burger king. I first said You have no whoppers? The lady was rude and said Thats what the sign says!! This is not the first time they were rude at this locacation. I don't know if they don't like white people or what!!! I have never been rude to them and I wil never go to that location again!!!
There is a sale go\ing on, two for $10.00 whopper meals, good value. Wanted a third meal @ 3 for $15.00 and was denied, third meal would be @ regular price, that is crappy so went to Wendy's....
We got the 2 for six. I got the whooper and and bf got the spicy chicken sandwich we was in a rush so we ate it but the chicken sandwich was so hard you could break a window with it and my whopper just didn’t taste right. ( old meat) my bf ended up eating half of mine abuse it was the better one. And didn’t ask me if I wanted cheese, I’m pregnant and was craving a whopper and it did not satisfy my taste buds.
I visited store 16196 in Tooele Utah tonight about 5 minutes and ordered through the drive up window. My receipt shows order number 87. It is just before 7pm. After paying for my order, the girl working the drive up goes to hand me my bag with the food in it. I nicely asked if I could get 8 zesty sauce packets. Her response was a huge audible sigh and she called to the taller blond girl for zesty sauces. She brings her 2 and the first employee says, no he needs 8. The taller girls reply was to hiss "Jesus", storm to the box where the sauce is kept, grabs them and puts them in the bag then hands it to me glaring. I work full time in customer service for a health insurance company where I get paid to listen to customers insult me and I am unable to react or defend myself which is fine, that's my job. I REFUSE to allow someone who is being paid to serve me the customer with such disrespect. I am offended for the usage of profanity directed at me, the customer and want to hear back from someone letting me know this behavior has been addressed. Good grief, has the service industry really gotten this bad? My email address is mhertel@aol.com or my cell phone number is 435-850-9705.
On October 8 at about 9:00-9:15 I visited .
Burger King Hartford Rd New Britain I have already written a complaint and have not heard any respond towards it. I will once again explain we ordered about 50.00 worth of food where the fries were soggy the meat on the chicken sanwiches were cold there was no ice when asked for ice the person behind the counter gave my son attitude the cashier was also rude there were bugs crawling around the bathroom was dirty the floor and tables were sticky for the locations the store is very disgusting and on top of that there was a people complaining right before us. We should of noticed something then. I am very dissatisfied since burger king has been my favorite place since I was small.
I am giving a 1 star rating, because there is no zero star option. The Burger King in Greensboro, Ga., (store # 25607) is new, but that is no excuse for the less than poor service. I have been 6 times. 5 out of the 6 times, my order has been wrong, and it has been ridiculously slow. Today, I went inside to get my to go order, just to see if it would be any better. No, it was not. When I finally got my bag, ( 1 bag for 3 fries, 4 sandwiches, and 1 chicken fry) I checked it before I left the counter. I was missing 1 fry and 1 special order sandwich. They gave me the food, I saw the special order sticker on the sandwich. I did not open it up and check it. I should have. Even with the plain sticker on it, it came with everything on it. This sandwich was wasted, because the person I bought it for, cannot eat the condiments. I am done with this store. And, I am not alone. Everyone I have talked to around here says the same thing. If things don't change, this store won't be getting very much local business.
I know I am wasting my time doing this, but I had to get this off my mind. Our little town needed a new place to eat. We were excited to learn we were getting a Burger King. So disappointing.
Sirs:
My son had just gotten off from work and he was hungry.. So, he said "Let's go to Burger King" and I said "ok". We hadn't been there in a while and tonight, I remember why not !!! We traveled for 15 minutes to the one in Creve Coeur, Mo...It was raining and hard to see, but, I didn't want to disappoint him.
We pull up to a parking space, and the girl was watching inside and we got out of the car and proceeded to the door. She waited till we got to the door and had to unlock it...It was 10:15 pm. She said in a nasty tone, "Can I help you" ? What did she think we wanted..The sign on the door said they were open till 11:00. She said "Well, we are not open" I said "why" ? She said "because I am the ONLY ONE here"....She had a very bad attitude. She is in a expensive neighborhood and should act accordingly. She isn't "down in the city".
Also, she was NOT the only one there...Granted you need more people at that location, and when we left we saw a guy with a drive thru headset on, walking around taking his break...Oh well, if that is the way you run a business, you won't have many customers, at night.
I work in food service and we HAVE to serve up to closing time... Tell her to put "her business head on" when there are customers, who want to come to your establishment... Thank you... Couldn't see her name tag, she had it turned.
Burger King
Olive and Mason
Creve Coeur. Mo...
On Friday, October 12, I went to the Burger King in Fayetteville Georgia. I purchased two whopper meals with cheese.
After paying I proceeded to the pick up window, it had a van ahead of me. I don"t know what the problem was with the
order, but I was in line fourteen minutes before the problem as solved. I got to the window nothing was said like sorry
for the wait or nothing I left I began to eat the fries they was warm, I told my daughter to taste the hamburger it was
the same. This order had been setting all that time. I think the problem could have been handle in a more timely manner
those workers need to be trained.
I stopped at a Burger King restaurant store 1908 2253 South University Drive in Fargo ND 58103. I ordered 3 10pcs chicken nuggets at 11:30 pm and this store close at 12:00 am. The service person working at the drive thru window was very rude. First of all he stated those things are going to take about 5 minutes to cook, referring to the chicken nuggets we ordered. He further stated "are you going to wait" continuing to speak in a very rude tone of voice and his facial expression appeared to be frustrated with servicing African American customers. Also this service person snatched my debit card from my hand and slammed the window shut in a very rude manner. After swiping my debit card for the total amount of the food purchase, he did not give me a receipt and directed me to pull over in one of the parking spaces stating "I'll bring them out to you continuing to speak in a very rude tone of voice. At the end of this apparent racist experience I decided to ask for a refund of my total purchase price and left the restaurant. I will not return to this restaurant again and I will inform as many people as I can not to eat at this particular restaurant. The service was despicable and the experience was even more deplorable. If I had the time I would boycott this restaurant. No one should ever have to experience such despicable service from any restaurant. I do hope your corporate office investigate this particular restaurant before this happen to some other innocent victim hungry for a late night snack at 11:30 pm. Simply Despicable
I ordered a double whopper with cheese for carryout and only received a single whopper with cheese.
the burger king on w. 4th st reno Nevada has the worst general manager ever, she yells at employees all the time, they are not moving fast enough they are not allowed to take breaks, I see her yell at employees so much I'm surprised there are any employees still there, it's a hostile work enviornment. this person has anger issues and needs serious help.
she puts people down,'
she cusses at customers because they are upset they are waiting forever for their food, man I'm glad I don't work there
i complained to burger that the workers were all working with their pants down below their ass cheeks. they were told about it and corrected the problem. The next day they were doing the same thing. The district manager was their and i told him and he told them to pull up their pants and left. The minute he left they pulled down their pants and the store manager Ronald did nothing about it. Today the worker who was told to pull up his pants when to take my food order said to me, do you want me to pull my pants up and i say yes, he then proceeded to tell me he is 41 years old and will do want he wants. I said you are representing burger king and he started to lecture on he will do what he wants. I told him not to lecture me but he kept doing it and i raised my voice and then he told me to lower my voice or he will not take my order and then said next in line and told him. I am going to order then Nancy the manager moved him to burger board. She then took my order. working with food with your pants down is not sanitary.
Workers should never confront a customer when he complaints to a manager and the managers should not let the workers dress this way.
I also asked the manager Ronald for the district managers phone number but he would give it to me.
Also the handcap restroom door has been locked for about 3 weeks which makes it hard for my who is with me who uses a walker to use the reguler bathroom.
I go their every day with my dad. But I think I need to find a new place to eat/
If you want to contact me feel free to call me at 6102584680.
I would also suggest you post the District Managers phone number at the store
This happened at your store at 25th street in easton, pa.
used my debit card to buy a product the product did not work IE: frozen orange drank , burger king stated they would have my refund in two days this was on 9/30/18 still have not gotten back my refund today is 10/03/18 still no refund,on debit card never use your debit card at burger king A THEFT IN THE NIIGHT BURGER KING AND THEY WILL NOT ANSWER THERE PHONE I WAS ON HOLD WITH BURGER KING FOR OVER 30MIN, NO NEVER DID ANSWER THE PHONE JUST SORRY AZZ MUSIC
The manager was gelling us for the our drive through experience. Not good he was short with us even before we got to the window then when we got up to the window he just rudely told us to go park and wait for our food when we got our food we asked for BBQ sauce and ketchup he rolled his eyes he said you will have to back through the drive through again so we just left. . . the food was so bad I wouldn't give it to my dog and if I did he wouldn't eat it! Then the price we paid was twice as much as we expected... We want our money back or our meals replaced she didn't even get bacon on her bacon burger . . . we'd love to send you the receipt or fax a copy burn we didn't get one . . . we eat out a lot we where thinking about going to Mc D's but BK has never let me down so far . . .
I never complain ! At All, Ever. . .
Stephanie
4 days ago I visited my local burger king for one of the new salted caramel shakes. I love these shakes sometimes I have several a week along with my whooper. so on this day I asked the young woman could she make it fresh as there were cars ahead of me in the drive thru line and I didn't want it to be watery from the wait. she said yes no problem, so once I got to the window to pay I look at the shake and asked her if she had forgotten the caramel, her response was its all ready premade and I asked her what about the caramel can you add more and her response again was its already made. I drove off basically with a vanilla shake with a small amount of salt mixed into it, I had already paid via credit card so a refund would have been a hustle. she was the worst ever and I haven't even had a salted caramel shake since
I ENTERED BURGER KING AND ORDERED THE 2 FOR $6.00 MEAL. NO LETTECE ON ETHER SANDWICH. THE CLERK SAW THE COOK PUTTING LETTECE ON THE HAMBERGER AND STATED SHE SAID NO LETTECE. HE CONTINUED TO PUT LETTECE ON THE CHICKEN. THE CLERK STATED AGAIN NO LETTECE ON EITHER SANDWICH. HE TURNED AROUND AND YELLED, GET BACK TO THE WINDOW AND DO YOUR JOB. HE SAID SOMETHING ABOUT YOU CAN DISCUSS CARS. WHEN I GOT MY SANDWICHES I TOLD THE CLERK I WOULD GO TO MCDONALS FROM NOW ON. ( HE CLEARLY SAID OK) YOUR COOK PUT SO MUCH MAYONNAISE ON THE SANDWICHES IT RAN FROM THE SIDES AND STAINED MY SHIRT.I AM SO DISAPPOINTED IN THE BURGER KING ON PANTOPS. I WILL NEVER GO THERE AGAIN. YOUR BURGER KING ON 29 NORTH HAS A WONDERFUL WINDOW CLERK. kIM YOU NEED TO PLEASE LOOK INTO MY COMPLAINT. YOUR OFFICE NEDS TO LOOK INTO COMPLAINTS AND COMPLMENTS.
I went to the bk on Oakland an university in sunrise FLORIDA . I was told it’s cash only so I jokingly say in this century we don’t have creditcard. With that I was there looking at the menu board so he said or ordering or not I said why would I be seating here. So then this lady get on the line start disrespecting me telling me to order or get out the drive true or she going to call the police on me because a am rude an to get out she not taking the order and so I ask for a manager she said no manager working they not there.?i call to speak to a manger they take the phone off the so it all busy signal . If feel very violated an disrespect they was very rude to me . This is my email is sdussie@ Comcast. Net ph 786-2638050 . This instant happen 9/6/2018. At 4:00 pm
the food........the original chicken sandwhich is hollowed out.....there isnt even any chicken in it, same goes for chicken jr. how much dam profit do you need? pathetic.......u call this food??? prices keep going up and the food disappears.........total bullshit........im gonna take pics and go on a media blits with this crap ass food i just got.....unreal!!!
I have gone to the Burger King on 2095 W Memorial Blvd # 25528 When it first open they were the kindest people I’ve met. On more than two occasions. This one was the worst visit. 09/01/2018 I ask a question and the feed back was rude and not professional at all. If you can not ask a question without getting negative feed back why are they there to help. Or working And show respect. Two of the young ladies wore the black vest one without the glasses black young lady was totally rude. The cashier was ask a question as well and she didn’t know the answer on who to contact or how to contact someone who is over the company
We went to the Burger King on 8th St, Boynton Beach,Fl on the way to the beach this morning. We ordered breakfast items and 2 small coffees,each with MILK & 1 SPLENDA. Both coffees were BLACK!!! We had nothing else to drink with us. Very disappointing experience. We could not drink the coffees. I dumped the coffees & filled the cups with water from the bathroom sink. The food was good, otherwise I would not have rated 2 stars.When I looked at the receipt, it jus lists 2 coffees. Does not list milk or splenda, so it was never keyed in properly. survey code 88509-1 120-21609-081831. the missing # between the 1 1 is not clear.could be another 1 or 7. Time was 8:31 am. I would like a coupon for 2 coffees for next time.
I went to the BK on 5120 W Capitol Dr here im Milwaukee, Wisconsin and literally most of the employees were outside smoking and and some costomer was yelling back n forth with a employee in the front doors. so i just decided to go thru the drive thru and they wouldnt even take my order.I wasnt too happy.I used to go to this BK alot cause its only burger place near me that i like.I wont be going there again gotten ridicuous there.
I ordered the chicken biscuit combo. I didn't mind that the chicken had to be cooked but the chicken was the size of the biscuit which doesn't look like the picture. And it was burnt. And it was NASTY!!! I just ordered a chicken biscuit combo a few days ago and it was delicious. I didn't have a receipt so I wasn't able to take the survey. I didn't have a way to take the food back. And the hash browns didn't taste that good either. This was a waste of my money this morning.
Today 8/9/2018 at 5:56 AM on order 542 is the third time I have come in and no napkins were placed in the order at drive thru. The employee seems to have the attitude that the customer is an imposition and disturbing the day.
We were just at the Burger King on Milton Ave. in Janesville Wi.Seems very time we go there they mess up order this time we got the whopper meal for two for.899and both our whoppers were made wrong.IT's disappointing lately cuz every fast food place wevegone to always mess up our order and I never complain but this is getting very old we repeated our oder 3 times and you would think thy'd grt it right.I would like all of replaced or I'll never step foot in your place business again.I am amanager of a fast food restaurant myself and I don't take this lightly.My address is 2530 sauk dr Janesville,wisconsin 53545-name is Swiercz
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Went thru the drive thru this afternoon, no lines great! No waiting for a change!! The employee greeted me, asked “may I help you?” Gave my order, he could barely understand me, I repeated myself several times, which was no problem, wanted to make sure he got my order correct. When I pulled up to the drive thru window, I was Greeted by an employee who was rude! (Not the same emoyloyee who took my order & I did not get his name, wished I did because he was Very polite & professional) The rude employee’s name is Jordan, did not give his last name, which I asked! I know safety is important! He asked what did I ordered, & I told him, I asked, “what’s the problem?” He was rude with his response, I said excuse me, he proceeded to be rude still, I said to him, “I do not like your rudeness or your attitude, he continued With his rudeness, the other employee interjected, & he finalized by order. Once I paid, my Oder was given to me by Jordan, I looked into my bag, NO napkins or plastic ware to eat with. I asked several times, so the polite employee gave me what I asked for. I thanked him & left.
I did not have time to go into Buger King, I was on my way to work, time was of the essence for me. This is the reason why I’m writing to Burger King!
Please note when hiring, please teach All employeres proper etiquette! It really does look bad for business! Now, my question is this, will anything be done about this, I do not know, I can take my business elsewhere! Who will treat me better than your employee!
After all, I’m spending my money for poor service!
Was given a gift card. With $8.24 left on it (verified by BK), two BKs rejected it as "invalid." Very embarrassing. Called the number on the card. Replacement requires an email to a mile long address, a bunch of information and a PHOTOGRAPH of the card. I can't photograph the card & include it in an email. So, I'm out $8.24, but they'll never see a penny of my money again.
Stop pass the Burger King an Dinwiddie to get breakfast this morning manager was real rude an nasty to her employees there’s a way to talk to people n I have been a manager now for 15yrs n if I won’t respect she need to learn how to give it
Good Afternoon,
I am writing to let you know of a great concern that happened Monday, July 30, 2018 at Burger King, Foxwoods Casino 101 Trolley Line Blvd Mashantucket, CT.
First thing, we have a life threatening food allergy that we manage for my 3 year old little boy. We carry epi pens wherever we go and also research all foods before eating anything. Our choice was to stay at Foxwoods Resort for 2 night little get away (beach, pool, outlets and their new arcade in the resort). After speaking with several chefs, we were comfortable eating at Fuddruckers and Burger King (because he is 3 and is picky on what he eats!). He loves Burger King---so we decided to go there on Monday evening for dinner.
The 3 of went up to the counter and the girl at the register was half asleep-barely even looked at us…not the first thing I like to see when I am ordering food for my son! I first started off my order telling her that we have life threatening food allergies and to please change gloves. She never responded and I asked if she heard me…she muttered yes she did. Ok! I then asked if we could have 4 piece nuggets, applesauce and white milk in a kids meal. I asked to please have the team members change gloves as they are working on prepping his meal because I need to be sure about cross contamination. We proceeded to order to 2 adult meals in addition to the kids meal. I went to the table to wait for the food with my son. I wiped all the table and chairs down so we can have our meal.
When my husband returned to the table, I opened up the kids meal bag and I find a chocolate chip cookie sitting on top of his food!!!!!!!!!! I couldn’t believe this! I quickly returned to the counter and I asked why there was a cookie in his bag after I clearly stated there was a food allergy?????? I was told they ran out of applesauce and toys! Ok that is fine…but WHY would you EVER put a COOKIE in his bag without asking a parent FIRST??? If he took the bag and started eating this , this could have ended in a VERY DANGEROUS AND SCARY NIGHT! I asked for the entire bag be thrown and start a new bag with new gloves…the looks I received from the staff was hurtful to say the least! I couldn’t believe the attitude I was given trying to get a SAFE MEAL for my 3 year old little boy. I was so hurt and disgusted at how we were treated….this was the ONLY place within Foxwoods I felt comfortable eating with him for our little get away. We frequent that area often (again in August 26-28TH 2018) and would love to know things would be changed.
When someone comes in with ANY kind of food allergies---please train your team to listen to their request with empathy. Feeding your small children out to begin with is a very frightening experience-this should be something very fun for them! PLEASE change gloves without attitude! PLEASE PLEASE NEVER put anything in the bag that has not been discussed—especially when it is a baked good for peanut and tree nut allergy. This does not leave me wanting to ever return to a BK-I hope I can change my mind.
I can be reached at 401-419-1910 if you wish to discuss further.
Mrs. Jennifer Lynn Allen
1 Curran Brook Court
Cumberland, RI 02864
JennB430@aol.com
Jennifer Lynn Allen
Development Director
Stadium Theatre & Conservatory
28 Monument Square
Woonsocket, RI 02895
401-762-4545 x 104
The Assistant Manager Melissa has the worse attitude. If she act rude what do she expect her crew to do. Didn’t appreciate her tone at all. If she was hurting she shouldn’t be at work. Just complaining about her knee, just learn to treat your customers better.
Burger King Complaint and Discrimination Against Me
Receipt
Burger King #25707…06:06pm
Order 54, Friday, July 22, 2022
Auth: 851942
CTroutd:26398
Merchant ID:456206245999
Refund $10.25
This happened at the Destiny Mall in Syracuse, New York at the mall at Burger King. I am a 71 year old lady, a little disable due to my legs and a white person.
I was standing in line five people in front of me and approx. 5 people behind me. I was the only white person. No whites working at your Burger King collecting drinks, food and at register. There were three working in front collecting food to give out, drinks and register. There was an ordering station in the wall at the right 2 people used it while I was in line. This is where the issue is.
Your people would take an order at the register, leave the register between orders at least 3 to 5 minutes between orders. Keep in mind they were 3 people working and 5 people in front of me.
It took me at least 15 to 20 minutes for me to get to the register. I ordered the Junior Meal. He asked me if I want to size up. I asked him at least 3 times if there is an extra charge. He told me 3 times no. I said yes. I looked at the receipt he charged me extra. I said you told me no extra charge. I asked for a refund for the extra charge. The lady came over, I assume was the manager, she said she heard me ask about the supersize charge and she heard him say no. The manger refunded. She refunded the whole amount. She handed me the receipt and I noticed the refund amount and I said I want to order the regular meal.
She told me……..I had to get back in line to reorder. I was shocked. I said what…… she said I had to get back in line to reorder. I said I want my meal and I’m not getting back in line again to wait 20 more minutes to reorder. She would not put in my order and told me again to get back in line. There were already 5 people in line behind me. I walked walk off.
I’m on a fixed income and every dollar is important to me. I can’t believe she did this to an elderly disabled person and the only white person in line, plus she was not a friendly person at all when she refunded my order. I have every right to order and pay for what I want. I should not have been asked to get in line again, after waiting 20 minutes to get to the register the first time. She should have accommodated me then and put in my corrected order at that time.
My mind is still blown. You never do to a customer what she did to me and to an elderly person. This has left a bad taste in my mind about Burger King. I’m also sending this complaint to Burger Kings Headquarters.
Well when I came in the door burger king employee s he automatically gave me a dirty look kept watching me the whole time while I was in the lobby and just continue harassing me while I was at the store and it's she was not very customer service friendly got a nasty attitude and this was looking at me real nasty and I had to put my head down when I was on my tablet and she came over there and like pounded on the table and telling me don't sleepintgband I'm like I'm not sleeping I'm on my tablet mumbling something underneath your beathand just continuously to sleep in your nasty and give me a very uncomfortable feeling which made me want to leave and not being better than me anymore I think it is very good time because I was homeless and that's not very me for somebody to face on
Burger King on Paxton Street Harrisburg, PA is very unprofessional. They take your money without confirming the right order, if you DoorDash they don’t have your order and have you waiting for more than an hour. Mess up orders and people have certain food allergies (cheese). Slow service and unprofessional customer service.
App no good, jack,McDonald's, Carl's Jr good bknot user friendly even in their restaurant with a whopper network
Your app is not user friendly at all, it locked up over several times. Did the same on friends cell phone as well, even in your restaurant using the whopper wifi. Never a problem at jack, McDonalds or Carl's JR just BK. It may keep me away from BK.
Burger was hot and tasty. Ordering process was awful and slow. order, payment, and receiving food was all at 1 window. Abbotsford sumas way location
I was under the impression Burger King finally had a hit on the spicy chicken sanwich store 5151 westerly RI 02891 only to experience to my total disfaction how the quality and product dropped 75 % and I will NOT go Again. The store manager said the item cost increase to $8.00. For sure I’m going elseware And will relate this to my friends
I stopped at Burger King in Roherstown Pennsylvania on August 20th 2022 at 945pm. When I arrived at the speaker to get my order I was asked to wait I waited 5 minutes before someone came and took my order which was a large fries and chicken mcnuggets with a coupon my bill was $3.74. There was no one in front of me and there was no one behind me. I paid for the order and they asked me to pull over in the parking lot too wait for my chicken nuggets I waited and additional 10 to 15 minutes before my order was brought out. In the meantime no one elseother cars came so they were not busy and when I was at the window there was 4 employees stand in there talking. After they brought my order out I reached in to grab the fries and they were ice cold. I went to go inside and the doors were locked so I drove around to go to the window and there was a cone saying I could not go through so I moved the cone and went to the window blew my horn and someone came to the window and said we are closed. I said my French fries are ice cold hes again said we are close I said than give me my money back he went to get the manager and when she came to the window she gave me my money I gave her the bag of food and I left when I got home I realized she only gave me $2.71 so after sitting more than 20 minutes waiting for an order I got screwed out of a dollar and 3 cents. I wanted to leave a review but they never gave me a receipt there was no receipt in the bag and the bag had a slit down the center of it so it was also torn so I so I will never go to that Burger King again if I ever go to a Burger King again I am very displeased and very angry that I very rarely eat out and I decided because I had a coupon and I was hungry I would eat out this one time I expect this to be made right. I also expect someone from Burger King headquarters to contact me . And the person that brought me my food out was the same person who said she was the manager and gave me less money than I paid.
Called to talk to manager in Silver Springs Ocala fl. I told her that my big fish sandwich was dry and not editable. She started out by asking if i were sure and the sandwich could not be that way. Then she hung up on me in the middle of me asking for a refund. Never seen anything lile it before. She the manager at 5 oclock pm on Aug 16. She sould be trained in good customer service. In my opinion.
I was at burger King at Powell Street, I had $14 on my gift card. The people wouldn't take my gift card. The card was on my phone so I was trying to pay with my phone. They wouldn't accept it.
I was in burger king in Bellaire and the manager named Asia was talking very sexual yelling screaming and crying at one of the workers ..she is so rude and ignorant wit the other workers she talks very down to everyone this was the most unprofessional thing I have ever seen from a manager
I waited 12 min. to get my order in the drive through, I was asked to pull up front the car behind me got there order before i did, my food was cold and the drive through speaker was not working the kid at the window was rude. This is the Burger King in Toltec, arizona
On a return trip from Arkansas Children's hospital from an appointment for my 15-year-old son we stopped at the Burger King store number 25304 in Greenbrier Arkansas. They were not yet serving lunch we were okay with that so we ordered four different breakfast off the menu no special orders. Pancake and sausage two breakfasts burritos a third breakfast burrito and then sausage and cheese biscuit meal. There were no lids at the drink station it was dirty. Tables were dirty. I had to go back up to the counter and request the sausage that goes with the sausage and pancake. The crew seem to be having a good time visiting with one another but customers were not receiving the service that they should have. They also left the syrup out and I had to make a second trip up to get the syrup. I think someone needs to look into this we won't be eating at Burger King for a long long time because of this. It's been 2 years since we ate it to Burger King it'll probably be at least another 2 to 3 years before I step foot in one again. This is not a way to run a business
West side of Hamilton sign is blacked out cannot see any of the menu employees are very rude about it no customer wants to be talked to the way they talk to customers not real smart for business to have rude employees
The burger king in Springfield, Florida (bay county)
Transaction id:77197-75221-23221-021350
This was the worse experience I have ever had in my life.
I placed an order and I was told to pull over to the side and they would bring it to me but they never brought my food to me so after 30 minutes of waiting I went inside and the manager said they had made the order but don't know what happened to it and they had to remake the order. The bag they gave me was full of grease. Everytime I have gone to this location my orders have never been right and this time was the final draw. I will go there again and I will be letting everyone I know not to go there and actually everyone I have spoken to has stated the same thing about that location
You need to either shut that location down or get a whole new sta
We have visit the new Burger King in Spring Hill FL often , but during the last two visit. We order 2 # 1 when we got home no cheese or tomatoes. Today we order 2 kids meals chicken tenders. When we got home no chicken in one of the meals . No receipts on either .
We love burgers king meals , but disappointed .
Burger king gading teras.dalam hal pelayanan sangat buruk.karyawan kurang profesional.mudah mudahan pihak burger king dalam merekrut karyawan tidak asal asalan
I had ordered 9 burgers on 12th July 2022 from Burger King outlet located at BESTECH SQUARE MALL, MOHALI-59 with bill amount Rs 576.36 and order number was 2326. The distance from the outlet to my house was less than 2 kms but i was so harassed that day that the order didnot come for more than an hour. I had some guests waiting for the order who had to leave the town that day but they kept on waiting and waiting. We were so embarrassed that day. We kept on calling the customer care and got no assistance. We called the store number but it was coming off. We called the deliver boy number sent to us but that number was with some boy sitting at burger king store . He said that the order has been sent but still after waiting for another half an hour order didnt come and he ultimately switched off his number as well. Later he gave another number of delivery guy which said that he was given order just now which was approx one and half hours after the ordered time. I just want to say that if this is the kind of service been offered by such a reputed branch , you will loose alot of customer base in India due to some non efficient staff. And no staff was supportive enough to call and console for the order delay and harassment we faced. Really disappointed with the services of Burger King. I am a regular loyal customer of burger king but they have lost a loyal customer now.
Like i said before I received 2 burgers and 2 fries and no sodas which I payed for. There response while dancing was no ice all machines broke but no signs saying out. All Jessica wants to say is you can get $5.00 toward a new order. I never got my money back for the sodas I didn't get. All I know is management is lacking and corporate is not doing their job.
I stop by Burger King at 70 airport road in Hartford, Connecticut to grab a bite, but before I did that I went to the men's room to pee, upon entering the men's room, the floor, walls, toilet faucets and urinal had feces all over. I was blown away by the condition the men's room was in, so I went to the manager to let her know that the men's room is in a beastly state and needed some attention. Surprisingly, the manager immediately got offended and aggressively by informing me that she doesn’t go in the men's room and so the cleaning crew will clean it some time later when they arrive. MMM. Immediately the only thing went through my mind was, so isn’t all those young men and women I see back there preparing meal’s for customer using the same disgusting restroom customers are using! This is bad, awful, I’m done with fast food restaurants…especially Burger King! They made sure to hire enough staff to serve and grab our money, but ignored the health and safety of the customers.
I went to the Burger King on park street in Regina saskatchewan I ordered just special that 2 for $8 I've got the king deal and the quarter pounder I've seen it sitting there for about 10 minutes 15 minutes the staff are running their around they don't even know what they were doing He doesn't even acknowledge that their customer's standing at the tells she looked like she was running around with her head cut off
I visited your North Versailles Pa. store and what a joke to say the least! In line for the drive thru for 20 mins get to box I hear the girl 4 times itold her I could barely hear her for 10 mins, so I pulled up to window and told her and said want to order she told me to go back around I said where's the manager. Well she was at the other window and me to come in she'll take my order so I did reluctantly. I place my order for 2 original chicken sandwiches with heavy pickles med fries large onion rings well the rings were so damn hard I pitched them almost 3.00 out the door and my sandwiches barely had lettuce and no pickles What a waste of my 11 plus dollars I really appreciated that!
Most of the 20 locations in my area have closed in recent years, if that says anything. Blame it on the Covid or what. Professional service flew the coop apparently. The last few times I visited one of the few remaining stores left, they had 3 workers on-duty, who were somewhat courteous, and got my order right. But the price hikes got ridiculous, with declined food quality. A small fry that was $1.69, is now $2.29 etc. I know I'm not game on that, when I received a pack of fries that aren't fresh. And going back through drive-thru becomes a waste of time. The workers no longer seem to care. Sick of working fast-food I guess. Its insane how much the stores have declined over the years. Vehicles once wrapped around the buildings during lunch/dinnertime... now just empty lots. Its truly sad because I enjoyed a good whopper sandwich on occasion.
I really jus waited almost 40 minutes & then still got my order wrong I spent almost $30 & didn’t even get som of the stuff I jus wish I could get a refund because I’m unsatisfied
Worst experience ever slow service wrong order wen I addressed my issue a young kid claiming to be a general manager was completely disrespectful when I asked to talk to his boss he was completely ignorant to my problems with this store and his answer to me was don't come in my store again this happened in Buena NJ totally unprofessional will never go back to that store again
So I went through the drive through and ordered two hamburgers one double-bacon cheese burger plain and a small onion ring. So I got to the window she read my order as two double bacon double cheeseburger I told her that is wrong. She said no it is not. I said yes it is. Well that’s what I got a wrong order. This was 5;00 last night at the Bk on leetsdale in. Denver Co.
I recently had a issue with an order that was placed and I was compensated with a $10 off coupon so I placed my order again to redeem at the restaurant by my house which doesn't close until midnight however they decided that they were going to close at 11:30 which is against the law like you can't just close when you want to close and that's the problem with this restaurant they have hired workers who don't want to work and they're unprofessional and I'm sorry they're disrespectful and I'm tired of it.... so I placed my order and I pull up mind you they don't close till midnight I pull up at 11:30 and the lady lies to me and says that they're closed and I said I have a mobile order and it's already been redeemed she then asked me what my order is and I stated it to her only for her to lie and say everything that I ordered supposedly is out of stock so now we have blatant lying I not only want my money back for the original order but I want to be compensated for this as well this is ridiculous my first order was messed up then I was compensated for the issue then I go to the restaurant and they close 30 minutes early their sign says they close at midnight they closed at 11:30 then lied and stated that none of the items I ordered were available.. when I asked her how could I get this fixed she stated that she had no idea how to fix it she had no idea how the mobile app work nor did she have any idea of how I can get my money back now this is one of your workers she needs to be fired to be honest and she works at the Griffith Indiana location located on ridge Road this was placed at 11:30 tonight so it shouldn't be hard to see who she was but she needs to be fired you're lying to customers you refusing to fill their orders simply because you don't want to like this is not how the restaurant industry works I am a small business owner and thankfully can work for myself but I used to work in the restaurant industry and I know that you can't close early because you don't want to work and you cannot lie to customers nor can you take their money and you need to be informed of what they need to do to eradicate situations she may know attempt to eradicate anything so this is ridiculous this is my third complaint
on 06/03/ 2022 I arrived in Franklin La. to visit friends from NY. I stopped at Burger Kind 1829 Main St, Franklin, LA 70538 for coffee and a sandwich because I was a little early, at the drive thru when I was handed the coffee the top was not put on correctly and the whole thing spilled in my lap. The manager came and filled out an accident report, She told me someone would get in touch with me as of now i have not heard from no one. I had to drive back to Lafayette La. to change clothes and return back to Franklin forty eight miles away.
Plus the seat cover on driver side was was destroyed . It is bucket seat and only driver seat is involved.
I would like to get this resolved with out having to employ a lawyer, all I want is to recoup my extra mileage and my pants and seat cover.
If i don't hear from anyone from Burger King I will be forced to talk to a lawyer to see what can be done about this.
Hope to hear from some soon.
We order a lot to Burger King and the store on South Main St. Mansfield Oh ,on June 12/at 8 I done a online order and It said my food was enroute to my door and it never showed this has happened several times . I was charged for it . The store closes early a lot and the managers are very rude . I feel this store should be checked out BC this has happened more than one time. Whoever is in charge dont care what the workers do either BC I've been though there drive thru and they messed the order up and instead of fixing it rote there they made me go back and get in line before they would fix my order before . Ridiculous service I hope somome checks into this place BC chargeim people for food they domt receive is theft. Ty have a great day .
The manager had a bad attitude. When she came out from the back room to run the cash register. She shook her head in disbelief. As if she could not believe there were this many people waiting to order. My wife mentioned we were not able to get into another Burger King's so we came here. She memtioned to my wife there were not enough people scheduled. The manager said she was about, and later did, close the dining room. After she took all of the people's orders. She locked one of the two entrances. When she saw people come into the dining shd raised her voice and told them the dining room was closed.
Went to Burger King SW FL Airport catching a flight last night at 6pm to St Louis. The flight was slightly delayed so went into BK. I should of known the whopper meal would not be any good just by looking at the restaurant and how dirty the tables, floors, everything was filthy. I should of walked away but was hungry. So my husband & I had a whopper meal each and the whopper was stone cold and the fries, I'm sure, had been sitting for some time. Not crispy at all. Wanted you to be aware how my favorite place to eat let me down. Whoever manages that BK needs to look at the lack of cleanliness. Get the health authority in. The 2 guys working were chatting not busy at all. Needs much improvement.
I came in and got a double Walker Texas meal and to your waymeals and they screw them up they brutum up the gave my husband a small fry and his drink was completely wrong and they didn't make a Burger right at all and then the your way meals were missing the chicken. I called the manager and she said she would put my name in the book and the sky here saying that he can't find my name so I'm sitting here waiting for the manager to come back and I'm now gonna be late for my day because she didn't put my name down like she said she would. I feel like I am not being treated like a good customer and I don't think these guys motor on the store the floor is disgusting and filthy which which that's pretty normal for a fast food place but good place but it seems kind of stupid that I have to sit here and wait and the more I look at the floor the more I think I don't wanna eat here.
It's ridiculous how this location at 7667 is never open on time in the mornings and in the afternoon it be closed early it's ridiculous that's why they don't have any customers come here now because they have no employees they open late they close early how do you have breakfast if you're not even open at least by 8:00
On Saturday May 14 at 1:32 pm my family and I went to the drive thru at Burger King at 1843 Sumas Way. We did our order and when we got to the window we had a coupon on the phone for free fries and drink. The lady, older, would not take it, she said we should have told her when we made the order. We said we saw no sign to indicate this and asked to use the coupon and again she said no and shoved the debit machine towards my son. RUDE, NO customer service skills at all. If we cant use the coupon at the window there should be a sign saying this when you order at the machine. Not everybody is a mind reader.
My husband ordered a double cheeseburger and a order of fries off the value menu. He told the gal at the front counter and even ended up telling the guy that was on the grill as well as another gal that he wanted light mustard only! He told them three times. We had already rated 20 minutes to place our order inside of the restaurant. He gets to the table open the sandwich up and it has everything on it. I told him it looked like it been on the floor as well. He said he was too hungry and did not want to wait for 20 more minutes and worry about them doing something else to his food. They were all speaking Spanish. I guess they didn’t realize that my husband was very fluent in Spanish. They were being very disrespectful and they had absolutely no reason to be disrespectful. I took the hamburger wrapper with everything that was on the sandwich that was not supposed to be there to the front counter. I set it on the counter and I told the girl to come over and I told her that my husband told her three times as well as the gentleman in the back on the grill that he only wanted light on the mustard nothing else! She just looked at me like I was stupid and she did not care. I get it they don’t make that much money. I don’t make that much money myself. But if they’re going to work someplace and totally not listen to the customer no matter how much they spend and be disrespectful about it I won’t be going back to your business. I didn’t spend very much money less than five dollars but it’s the principle of the thing. I got food poisoning from a Burger King here in Colorado about 25 years ago. I just started going back to your restaurant. I guess I will have to quit coming back with the kind of service and attitude that I got
I'm not sure where to start, the new BK on County Line Rd in Lakeland is worse than horrible. I live 3 min from here and I try not to come because of the quality of food ,poor service and the fact that its always wrong.But today might have topped the cake when I was ordering in the drive through told me "I CAN COME INSIDE THE LOBBY TO GET MY TEA BECAUSE THEY WERE OUT IN DRIVE THROUGH" ! And my sandwich that I asked could be fresh , WASNT but instead not even barley warm and hard.
We had a Whiskey burger today but it wasn’t like you advertised on tv. There was very little sauce and the beef was tastless.
On Wednesday May 4,2022 , approximately 1710 hours , my sister and I entered Burger King located at 1470 Canton Mart Rd , Jackson Ms. There was one customer seated and another picking his food up from counter from employee #1. There was another employee , I assumed to be manager because her uniform shirt was different. She came over I thought to get our orders but instead she fumbled with the card machine on counter for probably ten minutes or more. Not once did she say I’ll be with you or give me a second or even acknowledge us in any way. Employee #1 began bagging orders and at least twice looked over at my sister and I but never asked to take our order. We stood maybe 5 more minutes and still no service. My sister then said come on Joann we don’t have to stand here like this and not be served. Even after that statement neither employee said anything or motioned for us to stay. We frequent Burger King often but usually that location. We have never experienced such rude and horrible experience. This experience has left a bad taste with me. I would not want my business represented by these so called employees. They were clearly rude unprofessional and uncaring. I Wanted you to know the type of service being rendered at your establishment. This is not fair to your business or the customers. We just were not treated right today. Thank you for listening
Joann Harris
Rosemary Harper
I went thru drive on hall road in alcoa around 6:45 today and I had a coupon for 2 whopper meals,as I was trying to order ,when I finally got up to the speaker the person that was taking my order was rushing me and asking me if that was all before I could finish telling him how I wanted my burgers but I managed to to tell him that I wanted both with cheese only pickles, ketchup and mustard on one and on mine no lettuce or onion, when I got home to eat I noticed that my burger was wrong and they didn't put a receipt in the bag,but when I tried to call nobody answered, I thought they were in a rush so I waited a little longer to call, finally at 8:57 I called and a girl answered the phone but I didn't get her name,I asked for a manager and she said that the manager was busy and paused for a minute and I asked when I could call back because I needed to speak with them and she told me 10 minutes, I waited til 9:07 and finally got ahold of the mgr,Josh and I explained to him what had happened and that I had been trying to call since 7:00,he basically dismissed me and acted like it was my fault that they didn't put a receipt in my bag,I explained to him that I had saved my uneaten burger and simply wanted what I paid for remade and he said he got in trouble for replacing food,I can understand,not being able to replace my whole order but he wouldn't replace my one burger that was made wrong,I was the only person that didn't get to eat tonight and I paid for it
Brian Romero here after spending $25 for the family and I to eat at you burger king restaurant and besides the wait have the food come to us as poorly prepared missing cheese but having mayo which was not asked for fries not of standard temperature. I'm requesting my money back this is last time these teenage kids will get over on me .Just a refund thank you.
I went into the BK because of the posters on the windows advertising the 2 for $6 special (choose from one of three sandwiches) and the $5 meal special. I went to the counter and inquired about the 2 for $6 special and asked what the three sandwiches were because I couldn't read the poster from where I was standing and the lady/manager told me that they didn't have that special. I asked why not and said that legally, because it's advertised, they have to offer the deal because otherwise it's false advertising, deceptive advertising or something to just lure customers in. She said that they hadn't yet put the offer into the computer. I said that even though it's not in the computer, they could still give it to me and I could pay what the cost is. She refused. She did the same for the $5 meal special.
I'm a senior on low income so I thought I could get a meal for $6 or so, but since they wouldn't give me what was advertised I ended up paying $8.85 which is more than I planned on paying, more than I can really afford.
Also, when going through all the "contact BK" choices online after googling it, most of them don't seem to work.
BK seems to be pretty inept and I don't see how you can be competitive in the current market. I, for one, will not patronize BK again, and that's sad for me because I like the sandwiches better than Mc Donald's, Wendys, etc.
It's past 6 am and they haven't open the restaurant doors.. I can see the lady's laughing and now they ignoring me and my spouse. I been a loyal customer for the last 10 years at least.
Burger King (Burger King 302 Racetrack Rd Nw) We went into the restaurant at around 3.45pm on Sunday. We walked to the front counter. there were three cars in the drivethru and about six people eating in the tables. We waited for about ten minutes before a young blonde girl turned and said pleasantly someone will be with you shortly. We stood for a further fifteen minutes until the young girl walked back to the office I'm assuming and an older lady came out, walked up to us and when I went to say what we wanted she said, we do not have any burgers from #1 to # 6 available as they are not up to temp. I said well what do you have she said the #7 and up.... I ordered the spicy chicken for me and the big fish sandwich meal for my wife. I paid the nineteen dollars and we waited while employees checked out one after the other and fifteen more minutes later we were called to the counter for our order. By this time there was I assume the older lady who spoke to us and the blonde girl left. The food was coldish and certainly took too long to prepare because if you are assembling the meal and don't wrap it quickly it goes cold. I have been in catering and ran restaurants with 50 and 60 staff but I believe we were lied to as the staff were not there to handle the orders as small as they were. Everyone who walked in was told the same as us and after we were served all the staff had left and the blonde girl went out to sit and vape on the front window. We were never apologized or even smiled at with such lousy service I wish them the very best because they are going to need some luck to stay open when none of the staff care about the customers enough to apologize or even be pleasant or advise the customers the food is going to take much longer than usual. I have to say in thirty five years of being in America I have always preferred the taste of the Burgers from Burger King but when you can't get one and no one cares I won't be back to that location. I understand the manager could have been under stress but then the owners need to support her before they have their store close. When we left there was no one in the drive thru or customers in the restaurant. Sad experience. I threw away my receipt etc so I apologize that I cannot prove this but I hope you will take some notice of it.
I go to the Burger King in Shavertown, Pa. ( not offten) NO MORE - The food is always luck warm/room temp. - Check there sales - probably not up to par - I only go there when the line at McDonalds is out to the road and the same at Wendys - The food is always not up to par at this Burger King - This place should get a MINUS Star - don't want anything
Some of the worst service I've had placed order then went to the window service ask me what I ordered then took my money and then she came back and ask what did I order so I told her again then she wanted me to pay again showed her the receipt and then I got my order was not my order so I asked about my order three other customer had problems also they just couldn't get there orders right finally had to ask for a refund ( just wanted mustard ) for my orders
I got a take out order from the Burger King drive through in Brandenburg,KY(#20639).I ordered two Whoppers with cheese, a fish sandwhich, small fry, and two coffee. When I ordered the coffee, I was told they didn't have coffee "right now". When I asked if they were making some, I got a blank stare. Finally I told her I would wait while they made some, which they grudgingly did. When I got home and looked in the bag, there was no ketsup, one tiny, thin napkin, and all sandwhiches were cold! All in all a really bad experience for 20.92! I realize the kids working there are not highly motivated, but this is ridiculous! They will not get another penny of my hard earned money, and I will warn everyone not to go to this location!!
To whom this may concern,
This is just an FYI that my family and some friends of ours will not be visiting Burger King until you close down your businesses in Russia.
Warren
My order was completely wrong. I was yelled at by a young lady who said she was the manager & blamed me for bringing it to her attention that my order was wrong. I asked for her name & she told me her name was “name”. “My name is my name”! I didn’t understand her hostility toward me. I told her, it’s not that serious because mistakes happen. It was a mobile order and the only receipt I had was my mobile receipt. She preceded to tell me that she didn’t know how mobile orders work. I told her I was not mad, hoping she would de-escalate the situation. So, she Yells in the back at the cook saying “Ugh, GET THIS LADY ORDER SO I CAN GET HER OUT OF MY STORE “!.. I was appalled by her behavior! One employee, an older lady, kept apologizing to me for this manager's behavior. I don’t want anything from BK but we are living in stressful times. This lady is dangerous to have as a manager in your establishment because one day, she is going to speak to the wrong customer and it’s going to be a war at the Bk in Longview, Tx off 701 W Marshall Ave. I work down the street at the hospital and that’s the only reason I stopped. Other than that, I would have gone somewhere else. My co-workers, peers, and family will no longer patronize this store because of this one person's bad attitude! I am a 57 yrs, old nurse & I see attitude with patients because of illnesses & stress but this young lady will cause a war in your store if you don’t get her the training she needs.
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