Burger King Complaints Continued... (Page 5)
928+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
We stop to eat a bite at 495 S. Mt Auburn in Cape Girardeau, Mo.....this is a very new building......the floor around the counter felt like it hadn't been mopped since the place open, and if they had been mopped it sure wasn't with soap and HOT water, very slick, my wife just darn near fell. I went into the mens bathroom and my shoes kept sticking to the floor...this is terrible, especially for a new building. One employee was taking a dinner break I guess, she seated right behind me in the next booth, the smell was unbelievable, I know body odor when I smell it, so bad we couldn't even finish our sandwich. I know for sure I WILL NOT be going to that Burger King ANYTIME soon, what a waste of my money that meal was.
You need to clean this place up real soon before you lose all your customers for I know there are many that go there daily for there is a Hospital just across Mount Auburn Street

I was at store # 17433 in Helena Mt. on 11/10/18 in the drive through at about 500 pm. I told them my order and proceeded to the window to pay and pick up. The first thing I observed was that none of the employees that I could see were wearing disposable gloves. I ordered two sour dough king singles, two large fries, and two lg. chocolate shakes. The sourdough kings were doubles and cold. The chocolate shakes were more like chocolate milk and when I told the young man at the window that they were really thin he said "well they're a shake "shut the window and walked away without even asking me if I want a couple new shakes. I am a manager of a very busy deli here in town and from what I observed from this burger king was a very bad example of great customer service. Sincerely Dale Battrick

I would like to know if it is Burger Kings policy to lock the doors and make people go to Drive Thru if you don't have enough help?? I love Burger King but very disappointed to see this happen at Burger King in Stratham, NH on Nov 9th at lunch time. I found out that this is general practice for the one in Epping NH but had never experienced this before at any fast food chain. Needless to say I will never eat at either of these places again.
Not Cool Burger King

I was treated very rudely and they couldn't get my order right. I ended up with things that I didn't like and I was disgusted and had to purchase food elsewhere. Total waste of money that I can't afford.

I bought the #2 meal and my meat was raw. Tried to call to let them know so they would check the burgers and make sure they're done but no one would answer. If the burgers are not cooked to a certain temperature it in Health Deparment violation..

Ordered my food at 3:03 just now received my food at 3:30

I went to the Burger King in my neighborhood (about 2 miles away) and I ordered a TX DBL WHOP, No Onion, No lettuce. 1 LG FRY, 1 LG DIET Coke. total $10.71. When arrived home to sit down to my meal. I got my LG FRY and LG drink but my Whopper was just that. A reg. Whopper with Lettuce! I called, 713-964-9100 to let them know that should be more careful about what is in the bag when a customer leaves. And the girl just hung up on me! Not only did I not get what I ordered but the employee was rude!! It was the Burger King on 2803 Yale Street, Houston Texas
@12222 order # 51.
Sincerely an very unhappy customer
Barbara W. Hilliard

My wife and I went to the Burger King on West Esplanade near Chateau in Kenner, La. First "Ariel?" said she couldn't give us a receipt. Then my wife ordered a frozen coke which was a quarter filled, she said the machine was broken. My wife paid for the double king with grilled onions and when she took a bite she brought back to Ariel complaining that it only had 2 slivers of grilled onions and looked nothing like the photo they advertised on the board. She just shrugged her shoulders like there was nothing she could do. I got to tell you, there's too many fast food joints to waste my time.

I went to Burger King in Lavergne Tennessee.. Went through the drive-thru.. Workers were unfriendly... got my food.... Get about 2 minutes down the road reaching bag to grab a fry..... The two Whoppers were cold and the cheese was not melted at all.. One was supposed to have onions lettuce mayonnaise only it had ketchup and mustard on it also... Fries tasted like they had been sitting there for ever... Chicken sandwiches had dry buns.... I ask for light ice in the drinks and they were full of ice... I also ordered a large onion ring and got for onion rings.. I didn't have time to turn around and go back because I was expected to be somewhere at a certain time... So we had to heat everything up and then that made it taste even worse. P. I do not go out to eat often at fast foods but when I do I expect my food to be hot and right...

Just tried the “philly cheese steak king”
Don’t wat your money it is just a burger patty with some cheese sauce on it
No philly steak in sight

Went to BK on west 11th in Eugene OR today 10/26/18 about 11:40 am. Did order and assumed it was ok but it did seem high. Cashier wouldn't wait for me to get change from my pocket even though I told her and gave her 8 cents so I could get all bills back. Bill was $8.08. She gave me 11.92 plus my 8 cents and did not provide another dollar and keep change. She put our cups mouth side down on counter (health issue) and rushed us off with our receipt. She did not ask what dip I wanted for nuggets. Had asked for a bacon cheeseburger but receipt showed a double. A senior drink was ordered but receipt showed value drink. Nuggets were undercooked. Tables were dirty. Bathroom was dirty. Sink had been pulled from wall and extreme caulking fix had been made and sink was grimy like an auto mechanic had been washing there. Could not find a manager and it had gotten busier. Definitely a bad experience which included being overcharged. Should not have happened. I enjoy BK and eat at BKs often. Just thought someone should know about this.

The manger at your staunton va store charge me for one whooper win i ask for two then win i ask her to correct the order she got very rude about it i left went to mcdonalds and will never return staunton virgina store ty

waited 10 minutes in the drive thru only to find nobody was working it. eventually everyone just drove off. There were people working inside but nobody would answer at the order kiosk or come to the window. A lot of lost business.
Blankenbaker location Louisville KY 7:10am

I never had any problem with Burgerking until tonight. I had to place a order for my brother since we had went out of town due to my father having a interview at a car lot. Afterwards we stopped by the Burgerking located in Lima, Ohio the address to this place is 1860 Harding Hwy, Lima, OH 45804. I ordered and as we approached the window I kindly asked the woman for a cup holder. She has no problems getting me one. Yes, I only ordered three burgers, a fry and a drink. But, my fathers truck sometimes is awful and has no cup holders so I asked for one so it could be easier to hold during the ride back home. I noticed the girl behind her ask the girl who was handling giving me my order : Why are you getting a cup holder? I can't tell you what was said but because the girl who was handling my order's back was turned. The other girl gives me a dirty look and goes back to the girl handling my order and says: For one drink? That's stupid. And then looks back at me all with a rude disgusting look and laughs while she makes fun of me from the drive thru window. I called the main place up and don't know honestly if the situation is gonna be handled but I have a funny feeling it is not. But, I have NEVER been disrespected like that at all and I don't tolerate being treated with disrespect or made to feel that what I ask for is stupid. How I feel is that we are customers don't ever ask for much and its their job to make sure are orders are full filled to our desire and our happiness is meant. Which tonight mine was not. My number is 567 295 0493 If you have any other questions but just wanted to file a complaint but I won't tolerate that kind of disrespect.

I live in Napa California. Burger King advertises 10 chicken nuggets for a dollar but I have been to the Burger King in Napa 4 times in the last week, and they are out of chicken nuggets. When I have tried to speak to the manger about it, all I get is that they just run out of them fast. If your going to advertise something for a redused price then you should make sure you have enough of the item .

I have been to this Burger King lots of times over the years. Located at 72 st AND Blondo omaha Ne .and have been disappointed more times thsn
. Today my boyfriend and I tried again through the drive through. Not surprised at all, we were informed they were out of hamburgers and chicken nuggets. Now im sorry to compain, I never have before. But we were in a hurry and had no time to go to another Burger King. I believe that that Burger King coupd be a thriving restaraunt if under the right management. If their having roblems keeping food stocked then someone isnt doing their job. We love Burger King and will continue to eat there just never again at that location. Thank You for your time
Pamela Bekowitz

In the past one and half months. I have been told by personnel at the store at 2246 Baseline St., Cornelius, OR 97113,
1. The Grill is not working.
2, They only have Chicken Product.
I know that most times that I have gone to Burger King there are more new faces. I do like your product, we go at least every other week. Sometimes the wait in the Drive-through is slow. So we now go inside. The tables are not wiped down, the floors are not kept clean around the soda machine. The people who are working there are all busy and trying to get out the product in a timely manner, we do see that. Maybe there needs to be a couple more people working. I have always gotten what is ordered, it is well prepared. The last set of coupons said "Grand Reopening", Really!

Thanks for being one of the few fast food chain to offer a vegetarian burger. For MANY years I've received your corporate coupons in the mail. NEVER have your offered a discount and/or promotion for your BK Veggie Burger. This is very unfortunate. Vegetarians are keenly aware of your unwillingness to promote and discount the BK Veggie Burger, and we share it throughout our ever-growing community.

I just went to burger king on plymouth road in Livonia Mi. They were out of whoppers, fries, and sauces. I went in to ask where there was another burger king. I first said You have no whoppers? The lady was rude and said Thats what the sign says!! This is not the first time they were rude at this locacation. I don't know if they don't like white people or what!!! I have never been rude to them and I wil never go to that location again!!!

There is a sale go\ing on, two for $10.00 whopper meals, good value. Wanted a third meal @ 3 for $15.00 and was denied, third meal would be @ regular price, that is crappy so went to Wendy's....

We got the 2 for six. I got the whooper and and bf got the spicy chicken sandwich we was in a rush so we ate it but the chicken sandwich was so hard you could break a window with it and my whopper just didn’t taste right. ( old meat) my bf ended up eating half of mine abuse it was the better one. And didn’t ask me if I wanted cheese, I’m pregnant and was craving a whopper and it did not satisfy my taste buds.


I visited store 16196 in Tooele Utah tonight about 5 minutes and ordered through the drive up window. My receipt shows order number 87. It is just before 7pm. After paying for my order, the girl working the drive up goes to hand me my bag with the food in it. I nicely asked if I could get 8 zesty sauce packets. Her response was a huge audible sigh and she called to the taller blond girl for zesty sauces. She brings her 2 and the first employee says, no he needs 8. The taller girls reply was to hiss "Jesus", storm to the box where the sauce is kept, grabs them and puts them in the bag then hands it to me glaring. I work full time in customer service for a health insurance company where I get paid to listen to customers insult me and I am unable to react or defend myself which is fine, that's my job. I REFUSE to allow someone who is being paid to serve me the customer with such disrespect. I am offended for the usage of profanity directed at me, the customer and want to hear back from someone letting me know this behavior has been addressed. Good grief, has the service industry really gotten this bad? My email address is mhertel@aol.com or my cell phone number is 435-850-9705.

On October 8 at about 9:00-9:15 I visited .
Burger King Hartford Rd New Britain I have already written a complaint and have not heard any respond towards it. I will once again explain we ordered about 50.00 worth of food where the fries were soggy the meat on the chicken sanwiches were cold there was no ice when asked for ice the person behind the counter gave my son attitude the cashier was also rude there were bugs crawling around the bathroom was dirty the floor and tables were sticky for the locations the store is very disgusting and on top of that there was a people complaining right before us. We should of noticed something then. I am very dissatisfied since burger king has been my favorite place since I was small.

I am giving a 1 star rating, because there is no zero star option. The Burger King in Greensboro, Ga., (store # 25607) is new, but that is no excuse for the less than poor service. I have been 6 times. 5 out of the 6 times, my order has been wrong, and it has been ridiculously slow. Today, I went inside to get my to go order, just to see if it would be any better. No, it was not. When I finally got my bag, ( 1 bag for 3 fries, 4 sandwiches, and 1 chicken fry) I checked it before I left the counter. I was missing 1 fry and 1 special order sandwich. They gave me the food, I saw the special order sticker on the sandwich. I did not open it up and check it. I should have. Even with the plain sticker on it, it came with everything on it. This sandwich was wasted, because the person I bought it for, cannot eat the condiments. I am done with this store. And, I am not alone. Everyone I have talked to around here says the same thing. If things don't change, this store won't be getting very much local business.
I know I am wasting my time doing this, but I had to get this off my mind. Our little town needed a new place to eat. We were excited to learn we were getting a Burger King. So disappointing.

Sirs:
My son had just gotten off from work and he was hungry.. So, he said "Let's go to Burger King" and I said "ok". We hadn't been there in a while and tonight, I remember why not !!! We traveled for 15 minutes to the one in Creve Coeur, Mo...It was raining and hard to see, but, I didn't want to disappoint him.
We pull up to a parking space, and the girl was watching inside and we got out of the car and proceeded to the door. She waited till we got to the door and had to unlock it...It was 10:15 pm. She said in a nasty tone, "Can I help you" ? What did she think we wanted..The sign on the door said they were open till 11:00. She said "Well, we are not open" I said "why" ? She said "because I am the ONLY ONE here"....She had a very bad attitude. She is in a expensive neighborhood and should act accordingly. She isn't "down in the city".
Also, she was NOT the only one there...Granted you need more people at that location, and when we left we saw a guy with a drive thru headset on, walking around taking his break...Oh well, if that is the way you run a business, you won't have many customers, at night.
I work in food service and we HAVE to serve up to closing time... Tell her to put "her business head on" when there are customers, who want to come to your establishment... Thank you... Couldn't see her name tag, she had it turned.
Burger King
Olive and Mason
Creve Coeur. Mo...

On Friday, October 12, I went to the Burger King in Fayetteville Georgia. I purchased two whopper meals with cheese.
After paying I proceeded to the pick up window, it had a van ahead of me. I don"t know what the problem was with the
order, but I was in line fourteen minutes before the problem as solved. I got to the window nothing was said like sorry
for the wait or nothing I left I began to eat the fries they was warm, I told my daughter to taste the hamburger it was
the same. This order had been setting all that time. I think the problem could have been handle in a more timely manner
those workers need to be trained.

I stopped at a Burger King restaurant store 1908 2253 South University Drive in Fargo ND 58103. I ordered 3 10pcs chicken nuggets at 11:30 pm and this store close at 12:00 am. The service person working at the drive thru window was very rude. First of all he stated those things are going to take about 5 minutes to cook, referring to the chicken nuggets we ordered. He further stated "are you going to wait" continuing to speak in a very rude tone of voice and his facial expression appeared to be frustrated with servicing African American customers. Also this service person snatched my debit card from my hand and slammed the window shut in a very rude manner. After swiping my debit card for the total amount of the food purchase, he did not give me a receipt and directed me to pull over in one of the parking spaces stating "I'll bring them out to you continuing to speak in a very rude tone of voice. At the end of this apparent racist experience I decided to ask for a refund of my total purchase price and left the restaurant. I will not return to this restaurant again and I will inform as many people as I can not to eat at this particular restaurant. The service was despicable and the experience was even more deplorable. If I had the time I would boycott this restaurant. No one should ever have to experience such despicable service from any restaurant. I do hope your corporate office investigate this particular restaurant before this happen to some other innocent victim hungry for a late night snack at 11:30 pm. Simply Despicable

I ordered a double whopper with cheese for carryout and only received a single whopper with cheese.

the burger king on w. 4th st reno Nevada has the worst general manager ever, she yells at employees all the time, they are not moving fast enough they are not allowed to take breaks, I see her yell at employees so much I'm surprised there are any employees still there, it's a hostile work enviornment. this person has anger issues and needs serious help.
she puts people down,'
she cusses at customers because they are upset they are waiting forever for their food, man I'm glad I don't work there

i complained to burger that the workers were all working with their pants down below their ass cheeks. they were told about it and corrected the problem. The next day they were doing the same thing. The district manager was their and i told him and he told them to pull up their pants and left. The minute he left they pulled down their pants and the store manager Ronald did nothing about it. Today the worker who was told to pull up his pants when to take my food order said to me, do you want me to pull my pants up and i say yes, he then proceeded to tell me he is 41 years old and will do want he wants. I said you are representing burger king and he started to lecture on he will do what he wants. I told him not to lecture me but he kept doing it and i raised my voice and then he told me to lower my voice or he will not take my order and then said next in line and told him. I am going to order then Nancy the manager moved him to burger board. She then took my order. working with food with your pants down is not sanitary.
Workers should never confront a customer when he complaints to a manager and the managers should not let the workers dress this way.
I also asked the manager Ronald for the district managers phone number but he would give it to me.
Also the handcap restroom door has been locked for about 3 weeks which makes it hard for my who is with me who uses a walker to use the reguler bathroom.
I go their every day with my dad. But I think I need to find a new place to eat/
If you want to contact me feel free to call me at 6102584680.
I would also suggest you post the District Managers phone number at the store
This happened at your store at 25th street in easton, pa.

used my debit card to buy a product the product did not work IE: frozen orange drank , burger king stated they would have my refund in two days this was on 9/30/18 still have not gotten back my refund today is 10/03/18 still no refund,on debit card never use your debit card at burger king A THEFT IN THE NIIGHT BURGER KING AND THEY WILL NOT ANSWER THERE PHONE I WAS ON HOLD WITH BURGER KING FOR OVER 30MIN, NO NEVER DID ANSWER THE PHONE JUST SORRY AZZ MUSIC

The manager was gelling us for the our drive through experience. Not good he was short with us even before we got to the window then when we got up to the window he just rudely told us to go park and wait for our food when we got our food we asked for BBQ sauce and ketchup he rolled his eyes he said you will have to back through the drive through again so we just left. . . the food was so bad I wouldn't give it to my dog and if I did he wouldn't eat it! Then the price we paid was twice as much as we expected... We want our money back or our meals replaced she didn't even get bacon on her bacon burger . . . we'd love to send you the receipt or fax a copy burn we didn't get one . . . we eat out a lot we where thinking about going to Mc D's but BK has never let me down so far . . .
I never complain ! At All, Ever. . .
Stephanie

4 days ago I visited my local burger king for one of the new salted caramel shakes. I love these shakes sometimes I have several a week along with my whooper. so on this day I asked the young woman could she make it fresh as there were cars ahead of me in the drive thru line and I didn't want it to be watery from the wait. she said yes no problem, so once I got to the window to pay I look at the shake and asked her if she had forgotten the caramel, her response was its all ready premade and I asked her what about the caramel can you add more and her response again was its already made. I drove off basically with a vanilla shake with a small amount of salt mixed into it, I had already paid via credit card so a refund would have been a hustle. she was the worst ever and I haven't even had a salted caramel shake since

I ENTERED BURGER KING AND ORDERED THE 2 FOR $6.00 MEAL. NO LETTECE ON ETHER SANDWICH. THE CLERK SAW THE COOK PUTTING LETTECE ON THE HAMBERGER AND STATED SHE SAID NO LETTECE. HE CONTINUED TO PUT LETTECE ON THE CHICKEN. THE CLERK STATED AGAIN NO LETTECE ON EITHER SANDWICH. HE TURNED AROUND AND YELLED, GET BACK TO THE WINDOW AND DO YOUR JOB. HE SAID SOMETHING ABOUT YOU CAN DISCUSS CARS. WHEN I GOT MY SANDWICHES I TOLD THE CLERK I WOULD GO TO MCDONALS FROM NOW ON. ( HE CLEARLY SAID OK) YOUR COOK PUT SO MUCH MAYONNAISE ON THE SANDWICHES IT RAN FROM THE SIDES AND STAINED MY SHIRT.I AM SO DISAPPOINTED IN THE BURGER KING ON PANTOPS. I WILL NEVER GO THERE AGAIN. YOUR BURGER KING ON 29 NORTH HAS A WONDERFUL WINDOW CLERK. kIM YOU NEED TO PLEASE LOOK INTO MY COMPLAINT. YOUR OFFICE NEDS TO LOOK INTO COMPLAINTS AND COMPLMENTS.

I went to the bk on Oakland an university in sunrise FLORIDA . I was told it’s cash only so I jokingly say in this century we don’t have creditcard. With that I was there looking at the menu board so he said or ordering or not I said why would I be seating here. So then this lady get on the line start disrespecting me telling me to order or get out the drive true or she going to call the police on me because a am rude an to get out she not taking the order and so I ask for a manager she said no manager working they not there.?i call to speak to a manger they take the phone off the so it all busy signal . If feel very violated an disrespect they was very rude to me . This is my email is sdussie@ Comcast. Net ph 786-2638050 . This instant happen 9/6/2018. At 4:00 pm

the food........the original chicken sandwhich is hollowed out.....there isnt even any chicken in it, same goes for chicken jr. how much dam profit do you need? pathetic.......u call this food??? prices keep going up and the food disappears.........total bullshit........im gonna take pics and go on a media blits with this crap ass food i just got.....unreal!!!

I have gone to the Burger King on 2095 W Memorial Blvd # 25528 When it first open they were the kindest people I’ve met. On more than two occasions. This one was the worst visit. 09/01/2018 I ask a question and the feed back was rude and not professional at all. If you can not ask a question without getting negative feed back why are they there to help. Or working And show respect. Two of the young ladies wore the black vest one without the glasses black young lady was totally rude. The cashier was ask a question as well and she didn’t know the answer on who to contact or how to contact someone who is over the company


We went to the Burger King on 8th St, Boynton Beach,Fl on the way to the beach this morning. We ordered breakfast items and 2 small coffees,each with MILK & 1 SPLENDA. Both coffees were BLACK!!! We had nothing else to drink with us. Very disappointing experience. We could not drink the coffees. I dumped the coffees & filled the cups with water from the bathroom sink. The food was good, otherwise I would not have rated 2 stars.When I looked at the receipt, it jus lists 2 coffees. Does not list milk or splenda, so it was never keyed in properly. survey code 88509-1 120-21609-081831. the missing # between the 1 1 is not clear.could be another 1 or 7. Time was 8:31 am. I would like a coupon for 2 coffees for next time.

I went to the BK on 5120 W Capitol Dr here im Milwaukee, Wisconsin and literally most of the employees were outside smoking and and some costomer was yelling back n forth with a employee in the front doors. so i just decided to go thru the drive thru and they wouldnt even take my order.I wasnt too happy.I used to go to this BK alot cause its only burger place near me that i like.I wont be going there again gotten ridicuous there.

I ordered the chicken biscuit combo. I didn't mind that the chicken had to be cooked but the chicken was the size of the biscuit which doesn't look like the picture. And it was burnt. And it was NASTY!!! I just ordered a chicken biscuit combo a few days ago and it was delicious. I didn't have a receipt so I wasn't able to take the survey. I didn't have a way to take the food back. And the hash browns didn't taste that good either. This was a waste of my money this morning.

Today 8/9/2018 at 5:56 AM on order 542 is the third time I have come in and no napkins were placed in the order at drive thru. The employee seems to have the attitude that the customer is an imposition and disturbing the day.

We were just at the Burger King on Milton Ave. in Janesville Wi.Seems very time we go there they mess up order this time we got the whopper meal for two for.899and both our whoppers were made wrong.IT's disappointing lately cuz every fast food place wevegone to always mess up our order and I never complain but this is getting very old we repeated our oder 3 times and you would think thy'd grt it right.I would like all of replaced or I'll never step foot in your place business again.I am amanager of a fast food restaurant myself and I don't take this lightly.My address is 2530 sauk dr Janesville,wisconsin 53545-name is Swiercz
,

Went thru the drive thru this afternoon, no lines great! No waiting for a change!! The employee greeted me, asked “may I help you?” Gave my order, he could barely understand me, I repeated myself several times, which was no problem, wanted to make sure he got my order correct. When I pulled up to the drive thru window, I was Greeted by an employee who was rude! (Not the same emoyloyee who took my order & I did not get his name, wished I did because he was Very polite & professional) The rude employee’s name is Jordan, did not give his last name, which I asked! I know safety is important! He asked what did I ordered, & I told him, I asked, “what’s the problem?” He was rude with his response, I said excuse me, he proceeded to be rude still, I said to him, “I do not like your rudeness or your attitude, he continued With his rudeness, the other employee interjected, & he finalized by order. Once I paid, my Oder was given to me by Jordan, I looked into my bag, NO napkins or plastic ware to eat with. I asked several times, so the polite employee gave me what I asked for. I thanked him & left.
I did not have time to go into Buger King, I was on my way to work, time was of the essence for me. This is the reason why I’m writing to Burger King!
Please note when hiring, please teach All employeres proper etiquette! It really does look bad for business! Now, my question is this, will anything be done about this, I do not know, I can take my business elsewhere! Who will treat me better than your employee!
After all, I’m spending my money for poor service!

Was given a gift card. With $8.24 left on it (verified by BK), two BKs rejected it as "invalid." Very embarrassing. Called the number on the card. Replacement requires an email to a mile long address, a bunch of information and a PHOTOGRAPH of the card. I can't photograph the card & include it in an email. So, I'm out $8.24, but they'll never see a penny of my money again.

Stop pass the Burger King an Dinwiddie to get breakfast this morning manager was real rude an nasty to her employees there’s a way to talk to people n I have been a manager now for 15yrs n if I won’t respect she need to learn how to give it

Good Afternoon,
I am writing to let you know of a great concern that happened Monday, July 30, 2018 at Burger King, Foxwoods Casino 101 Trolley Line Blvd Mashantucket, CT.
First thing, we have a life threatening food allergy that we manage for my 3 year old little boy. We carry epi pens wherever we go and also research all foods before eating anything. Our choice was to stay at Foxwoods Resort for 2 night little get away (beach, pool, outlets and their new arcade in the resort). After speaking with several chefs, we were comfortable eating at Fuddruckers and Burger King (because he is 3 and is picky on what he eats!). He loves Burger King---so we decided to go there on Monday evening for dinner.
The 3 of went up to the counter and the girl at the register was half asleep-barely even looked at us…not the first thing I like to see when I am ordering food for my son! I first started off my order telling her that we have life threatening food allergies and to please change gloves. She never responded and I asked if she heard me…she muttered yes she did. Ok! I then asked if we could have 4 piece nuggets, applesauce and white milk in a kids meal. I asked to please have the team members change gloves as they are working on prepping his meal because I need to be sure about cross contamination. We proceeded to order to 2 adult meals in addition to the kids meal. I went to the table to wait for the food with my son. I wiped all the table and chairs down so we can have our meal.
When my husband returned to the table, I opened up the kids meal bag and I find a chocolate chip cookie sitting on top of his food!!!!!!!!!! I couldn’t believe this! I quickly returned to the counter and I asked why there was a cookie in his bag after I clearly stated there was a food allergy?????? I was told they ran out of applesauce and toys! Ok that is fine…but WHY would you EVER put a COOKIE in his bag without asking a parent FIRST??? If he took the bag and started eating this , this could have ended in a VERY DANGEROUS AND SCARY NIGHT! I asked for the entire bag be thrown and start a new bag with new gloves…the looks I received from the staff was hurtful to say the least! I couldn’t believe the attitude I was given trying to get a SAFE MEAL for my 3 year old little boy. I was so hurt and disgusted at how we were treated….this was the ONLY place within Foxwoods I felt comfortable eating with him for our little get away. We frequent that area often (again in August 26-28TH 2018) and would love to know things would be changed.
When someone comes in with ANY kind of food allergies---please train your team to listen to their request with empathy. Feeding your small children out to begin with is a very frightening experience-this should be something very fun for them! PLEASE change gloves without attitude! PLEASE PLEASE NEVER put anything in the bag that has not been discussed—especially when it is a baked good for peanut and tree nut allergy. This does not leave me wanting to ever return to a BK-I hope I can change my mind.
I can be reached at 401-419-1910 if you wish to discuss further.
Mrs. Jennifer Lynn Allen
1 Curran Brook Court
Cumberland, RI 02864
JennB430@aol.com
Jennifer Lynn Allen
Development Director
Stadium Theatre & Conservatory
28 Monument Square
Woonsocket, RI 02895
401-762-4545 x 104

I work at a hospital and normally send one person to get the orders. this is the burger king in west Monroe on Thomas road. they normally have 4-5 orders. the inside is normally closed when we get ready to order so we have to use the drive thru then we are told by the manager that we can only place two orders at a time. this is crazy considering this burger king is not that busy.

Good afternoon,
I would like to bring to your attention the poor management skills that the Burger King on 57th & 7th street has. I have been going there on and off since I was an adolescent and I have experienced in various occasions the lack and poor skills of management. There is a general manager by the name of Karol that seems to take her management skills to a different level. I have seen and heard her scream, belittle, disrespect and humiliate her employees in front of others including customers like myself. Burger King has a respected name that should be respected as such like other franchises, but it does say a lot when your management team is so unprofessional. I imagine that the employees that work there, work either to acquire the work experience and responsibilities of the workforce while they attend school and others that simply need to work to maintain there homes. Needless to say, they all have a purpose as to why they work, as we all do and for those that are still teenagers that rather work instead of being out in the streets. I truly recommend someone that has the patience to teach and respect on how to treat others.

I have be n the buying egg and cheese croissants every am since September 2017. Recently the egg inside went from big and fluffy to very, very thin. I even tried two other burger kings in my area (Clearwater,FL; 2865 gulf to bay, clearwater, Fl and you seemed to have changed your product to a scimpy version for the egg. Am very unhappy; will find somewhere else to eat

I went in too your store on 3rd avenue west this morning for a breakfast sandwich. I ordered a breakfast sandwich A my ticket number was 47. It was suppose to be beacon egg ham and sausage croissant. But I got a croissant with sausage tomota mayo onion of other shit as well. This was not good am sick.

Judging from the inability to get a person on the phone as well as the overall horrid attitudes of Burger King's employees and very poor conditions of all of these restaurants, I am certain this complaint will change nothing, but yesterday at the location 1850 South Woodland Boulevard in DeLand, Florida, I was treated more dreadfully than I have been treated anyplace in my 54 years on earth. A repeatedly rude employee would not listen to my "have it your way" instructions and the Whopper Junior came out cold and incorrectly assembled. Her manager was pandering to the employee, would not let me state my complaint, just an overall terrible experience. Heaped on top of typical experiences here and at other Burger Kings, as well as the company clearly not caring what customers think anymore, I will never darken the door of one of these establishments again. It's very obvious that Burger King is not long for this world. Good riddance.

i go to 3 bk in my area and this one like to rise the cost for subistute when there out. biscuts specials go up if you add chesse you lose specials pricing when you change the order there . this has been going on for awhile this is the only store i have found that does this bk store #1614

I have been buying your whoppers for over 40 years. on 7,23,2018 I went to the burger king on enterprise rd , in orange city , florida. when I entered the restaurant, there were flies all over the counter. I was asking why. I was told because of sweetner added to the the blacktop. I never heard of such a thing. next I ordered 2 spicy chicken, and 2 whoppers to go. by the time I got home to eat, I took apart the burgers to add cheese, and they were not fully cooked. you saw blood from the meat. as I was on line observing, I did not see the burgers come from a flame broiler. all I saw was 2 burgers put into a top warmer tray, then 1 minute later transferred to the whopper buns. .worst whoppers I ever ate. my wife wanted the spicy chicken sandwiches. all I can tell you is that they are very spicy and leave the back of your mouth very hot. as it goes for my whopper sandwiches, I had to cook them all over again until I saw no blood. that is why I chose to buy out last night. SO I DID NOT HAVE TO COOK AT HOME. but I did .and this is a fairly new restaurant. something is wrong here. please fix this problem.

The Burger King on 20401 Warren in Dearborn heights Michigan. Every time we go through the drive thru we ask to pull around wait for our order or to pull down over the time pad so it will not look we have been waiting a long time and I went in and talk to the manger she got setup with me and said we told your order will take a long time. I ask for my money back the manger said I don't have time for this just give him his money with a attitude I so I told her y'all have poor customer service. This happen to day at 2:50pm Tuesday 24, 2018

Newly remodeled Burger King in Aurora, IL on Route 34 (Ogden Avenue) and Long Grove Drive. Today one of the employees had her children there and she was not dressed as an employee (in tank top) and she had her computer with the children came out from behind the counter picked up computer and went back behind the counter.
Corporations has not clue what goes on in their stores and things like this happen all the time.

The Burger King located at 4625 Northfield Rd, in Cleveland , Ohio 44128. SUCK!!,, the store is scheduled to open at 6:00 am m-f, HOWEVER, you can bet at least once a week they are not open. Either changes the hours of operation or find dependable staff, I'll just spend my $ at Panera or Chick-fil-a, they are dependable.

I took my 5 & 6 year old granddaughters to Burger King today. Was very upset! Both girls ordered the ice cream coke float, which I paid $2 each and they received a regular frozen drink that sell for $1 so I was overcharged. They did not refund any money because they had already started to drink it. Then we ordered chicken fried with sweet/sour sauce and fries. We were allowed 1 sauce each and 4 catsup packets. When my 6 year old granddaughter asked for more we were charged 11 cents per sauce and 6 cents per catsup! Unbelievable! They are children and had to ask me for more money to get extra condiments! I was in disbelief! Any place else is happy to give you more, not charge you. Also the last time I visited the same Burger King, they had no salt! Wouldn't even offer to give us some from the kitchen! I love BK, but for the cost of the food I can't get the little things that probably cost them 2 cents? Wow!

Burger King Location: 9065 Union Cemetery Rd, Cincinnati, OH 45249
I'm not one to complain about service and quality of fast food places, but today set me off.
I visited this location today, just before noon and went through the drive-thru
I pulled up with about 4 cars in front of me at 11:54AM. I sat there like usual for a few minutes, and carried on. Then it got to be about 12:10 and we have not moved a single car in the drive-thru.No mind you, i have a 30 minute lunch.. this is already half of my lunch already wasted. Meanwhile, 3 cars behind me and one in front of me had to back out and go somewhere else.
So, at 12:10 i sat at the order screen for a few seconds, and was greeted with 'What can i get ya". I ordered, saw my order pop up and then nothing else was said, so i just pulled away after staring awkwardly at the screen without them even acknowledging me or my order total.
I pull to the first window, and it says move to the next window for payment. Who closes the first payment window during lunch rush hour??
Next, i pull up to grab my food from the window. A young woman opens the window and stares back at me without even greeting me, and has her hand out for my card, i had to ASK what my total was. She took my card, scanned it, gave me it back and shut the window on me without even saying a word. about 3 minutes more go by and she comes back (with my HUGE order of 2 cheeseburgers) and hands it to me and shuts the window. Not a single emotion, nor "Have a nice day".
Like i said, i am not one to bitch about customer service. But this was so RUDE. I ended up sitting in your drive-thru for 17 MINUTES!!!!!!!
I get back to work to eat my burgers, and guess what... they're smashed and you can tell they didn't even try to make them correct.
I got 2 bacon cheeseburgers. Each had one small piece of bacon, a drip of mustard and no onions. I mean seriously? do you value my business? because this is enough for me to just stick with the new McDonald's at the road.
I use to work for BK and i know how the entire process works. Slow service, complete shit customer service.

Burger King located in Lake City MN is disgusting....filthy, filthy, filthy. The floors were/have been so dirty they're light grey and if cleaned workers are to stupid to clean entry ways and when mentioned to employee I was told it was because of garage sale people coming in----REALLY. When asked staff up front why this BK is so filthy I was told evening crew is to clean and they don't and then was told by employee that if you think it's bad out front you should see the kitchen. A long time retired employee walked out a few weeks ago as his "bacon" station was left so filthy from night before. Employees are on there phone talking with a line-up of customers waiting for service, always running out of food items as not ordered, dirty windows along with soda dispensing area not being cleaned and the list goes on and customer service horrible. The last straw for me was attempting to get breakfast through drive-up. Drive-up is to be opened at 6 AM. Drove around to front entry and doors locked although two children was sitting in booth while mom opening up. At 6:15/20 door unlocked and I got my coffee and breakfast sandwich. When asked where my tater rounds were they said oil was heating up and I left as I didn't have time to waste any longer. The two kids sitting out front then got up went behind counter and loaded up with beverages and food--obviously this goes on everyday. My next step now is to call the department of health. Our coffee group which would come in every morning no longer does because of such poor employees and filth of place. Another large lunch group no longer goes there either because of conditions. HORRIBLE UNTRAINED EMPLOYEES WHO COULD CARE LESS--only want pay check. If there is an actual supervisor for day/evening they are not doing their job. DO SOMETHING!!!!!!

I went to burger king main st hi Binghamton by a nd got a mocha ice coffee the girl took the syrup from the jar. And put in cup very littleice. no milk or cream it was like mud. I took it back up she said that's the way it comes it wax s bad I asked for a milkshake i it was really bad and tasted like syrup only

On Wednesday July 18, 2018 at 2:45pm I went to the burger king inside of the Kahului Airport on Maui. I ordered a Junior Whopper Meal with no pickles or onions and with cheese. I waited about 7 minutes for my order. When I opened my sandwich, it had onions and pickles, the hamburger was cold and the cheese wasn't melted and the bun was old, it was falling apart. This was the worst Jr Whopper I have ever eaten.
I didn't have time to return it because my flight was getting ready to board. I'm not sure who own's this franchise, but I hope that you will follow up on my complaint.
Thank you, Donna L Smith

First of all I didn't get a receipt with my order, but I ordered a sourdough burger and it was the worst thing I've ever ordered from Burger King. If I wasn't back at work already I would have taken it back. It was dry with no taste at all and I wanted to let you know that was $6.59 down the drain and that I wish I had spent it on a personal pan pizza, I would have been much happier.
P.S. Sorry I threw it in the dumpster, didn't know I had to upload a picture, but just wanted to let you know I didn't like it.
thanks,
~rp~

This is the first complaint I have ever submitted with any company. In this case I feel a complaint is warranted so that service is improved and I can continue to enjoy eating at the restaurant. I went with my children to dine in on Sunday evening at 9:45 pm, but there were no customers inside and the door was locked. The dine-in hours stated closing hours at 12:00 am. We settled for going through the drive -thru. At the speaker I asked for an order of chicken fries, a hamburger w/no pickles, a crispy chicken sandwich and 2 small onion rings. When I arrived to the window I payed using my debit card and checked my order. I had an extra order of chicken fries and reviewed my receipt. I realized I paid for the extra order. However? I was told that I could not be reimbursed because the cash register was in the process of closing. I was offered ab extra fry instead and accepted it because I didn’t want a confrontation at the time and there was a long line of cars behind me. I was upset but accepted the fries instead even though the fries cost much less than the chicken fries. I then asked for a zesty sauce and was told it was already in the bag. After arriving home I realized the zesty sauce was not in the bag and furthermore the hamburger had cheese in it. My son can not eat cheese as a result of medical issues. I did not return to make the change because at this point I was quite upset as were my children. I believe this to be awful service. I am not seeking any reimbursement, but I do hope that the lack of adequate service is addressed and remediated. Thank you for your time.

Ordered the 2 for $6 chicken sandwich 1 crispy 1 spicy at drive thru, got home I opened mine and only had half of a tomato on it, I ask my wife to look at hers and she only had half of a tomato on hers, is this normal? If so, this is pretty weak on Burger King.

i had a coupon for 10 pc chicken nugget and fries for 3.99, i added another 10 pc nugget 1 plain cheese burger, and 1 hamburger ketchup only. i watched 7 orders go ahead of me, manager said he made my fries large for the wait. when i got home i had 2 whopper jrs with everything on them. my grand children are very picky about what they eat.

Hello I had visited a Burger King on Wednesday July, 11, 2018 at 500 Rexdale, Blvd unit L001 in Etobicoke, Ontario M3W 6K5. I had waited in the line which was backed up as 2 employees was chatting and laughing in between serving customers. When my time came for me to place my order the server named Mike, would not stop chatting and making conversation with his co-worker. In between placing my order he kept interrupting me to talk with his co-worker! I was annoyed as I waited over 10 minutes just to be served to not only be constantly interrupted when trying to place my order. So I decided to stand there and let him continue to talk away with his co worker. They were talking about another customer and laughing at the situation and in the meanwhile other customers 2 to be exact came back to the counter and said that both of their orders were wrong. I stood there as they tried to figure what went wrong with those orders...still waiting to finish placing my order. Finally after another 4 minutes he looked at me and asked me what did I want again? I repeated my ordered to him again be rudely interrupted yet again! so that he could finish his previous conversation with the same co-worker. That is when I spoke up and asked when will he be done with his conversation that I would love to complete my order! He finally took my ordered to then repeated a wrong order. I then corrected him and paid with my debit card... As I waited for my order to be prepared, he once again started talking with his co -worker, I then interrupted him and asked for my receipt. He proceeded to say to me that I had to pay first? I said I just did, maybe if you stop chatting so much and pay attention to your customers you'll know what's going on? He threw the receipt on the counter and said very loudly "just relax and wait for your order" I then asked for a refund and he yelled out she's "cancelling her order" " forget it". This person was not only rude but when I brought it to his attention that his chatting is causing a back up and producing wrong orders to be filled he got angry! I only brought up that the constant chatting is causing issues with orders and me as a customer who stood there patiently waiting for him to talk away with his co-worker... I believe he was being rude and very inconsiderate towards me as a customer instead of trying to resolve the situation, he made it way worst by not admitting his faults for all of the delays! I should also mention that he was the only server with only one cash register open...so customers were relying on his performance to keep things going smoothly, which unfortunately did not happen.
Signed,
A very unsatisfied customer.


Burger King #4694 120 S Nicholson St Santa Maria
6:57PM 7/12/18 Order # 137 Cashier 2
1.Dining area(Floor, Tables, & Seats) not cleaned up to include trash on floor Roof Air Conditioning Condenser contaminated water dripping into area adjacent to customer tables (evidence that this has been a long term event by ceiling plaster missing & decorative wall paper hanging) Employees acted like they.had no prior knowledge of it. Yet they told us that it only occurred when the air conditioner was on for extended period. This is a major health hazard that can bring about Legionnaires Disease.
2. Fish sandwich was served burnt. Employee was advised of this. She said that if she re-did the sandwich it would be the same way. She is correct because the oil was not changed or skimmed as required. Second sandwich was the same way plus I had to pickup the sandwich instead of it being delivered to our table.
3. Television was on the MTV Channel subjecting us to abusive language. I asked to have the channel changed to another channel. Employee told me they have no idea where the remote is.
The dripping of the contaminated condenser water is a major health hazard which I am planning to notify Santa Barbara County Environmental Health Department. If this did not have evidence of a long term occurrence event I would not do this.
Mike Geddry Sr.
805-345-9001

burger king
3955 new bern ave -Raleigh nc
I stop by at night at 2.30a.m I waiting in drive -over 20 minutes not a word came over the speaker so I drove to the second I waiting 10 minutes til someone saw she open the window I am sorry we not doing breakfast til 30 minutes I said I do not what breakfast then she said we run out all meat
I said I what a number 14 which is a fish meal
no one was wearing a head set
no one know the menu
there is no dress code they in street stuff - did not look professional
this year I have make 5 complaints about the 3 shift -doing
thank you
jeff

Hello no complaint about the service its always great, I received an email saying congrats i won a $1,000 bbking gift card I said its about time since i go there 2-3 times a week. It said click here to redeem so i did and it wanted me to take a 20 min survey which i did then it wanted me to buy something it said i won so i won why should i have to do all that and not get it i believe i should get a gift card since it said i won one thank you. 438 E Prince rd. Tucson Az 85705 # 228 you can send my card to this address unless that is just a scam to have people take surveys which is wrong

Stopped at the Burger King at 1560 Norton Rd Stow, Oh 44224. I purchased an sweet tea. When I took a drink, it was clear the ice tea was fairly old and had not been kept cold to avoid spoilage. When I reported it and asked for a different drink the man at the drive through said they never keep it cool. They make and it sits in a pitcher on the counter until they make the next batch. I personally make sweet tea at home several times a week and even in air conditioning it has to be put in the refrigerator or it goes bad pretty quickly. When he walked away, my son happened to notice the pitcher on the counter and pointed it out. It looks like it has not been washed in quite a while. Another reason for the tea going bad. I took a picture and it is disgusting the amount of old tea clinging to the sides of the pitcher. Will not sure I will purchase anything at this Burger King again if they are so open about their unsanitary conditions, who knows what goes on behind the scenes. I am attaching the pictures. I think they are lucky the Health Department has not seen this. I believe McDonalds got in trouble several years ago for problems with their sweet tea going bad also and some people got sick from it.


The Burger King that my husband, myself and daughter was at on July 5th had ants crawling on the window seal at the table we sat at. We informed the server and changed tables and not one employee while we ate ever went to that table to check out the situation and close that table. Also the floors were not clean and could have used a good cleaning. We will not visit this Burger King again.

On July 3rd, 2018 I stopped at Burger King on Campbell Rd just West of Hwy 75 in Richardson, TX at 7:30 PM. Was the only person in there; Stood there in line for over 5 minutes while the young girl working there stood talking on a cell phone knowing I was there walking around. A drive through pulled up, she put the phone on hold and took the drive thru order and then picked up the cell phone and continued talking on it. I waited aprox. 3 more minutes and she still never came over to me but did look at me several times knowing I was there. So I told her while she was talking I would go elsewhere to eat if I could not get my order taken. She never acknowledged my response so I left and decided to go to the Burger King on Hwy 544 just West of Hwy 78 in Wylie,Tx. I went in at aprox. 8 PM and placed my order and ask for my Senior discount as I have done several times at this location. The young man at the counter went back to the office and told someone I was wanting a Senior discount and he was told that they could only honer it on the drink only. But no one came up to honor or discuss anything. I told the boy I eat there on a week;y basis and have always got the discount. He said he did not know but that was what he was told. I told him to cancel my order and I would go elsewhere if it could not be honored. He cancelled it and I left going to McDonald's around the corner. 2 strikes in one day for a meal I was in the mood for. If you have any questions you can contact me by email or phone at 972-494-5651 Noon to 7PM CDT. Thanks, Martin

I went through the drive thru at our local Burger King #21281 located in Goodyear, Arizona on Thursday July 5, 2018. I was told to pull forward and park because the chicken nuggets I ordered were not ready. The problem was that I didn't receive a receipt for my cash transaction. When the young man came with my order he said that he would bring it right out. Well, I waited a good 5 minutes before I went in to ask what the problem was. They told me they threw it away and couldn't find it. I find this hard to believe thinking there was only one person behind me and how much trash could they be going through to find a receipt that was just printed 10 minutes earlier? I spoke with the manager and she said they don't give receipts. I was shocked because if I had a problem with my order how could I proved to them anything was wrong without a receipt. I'm sure Burger King doesn't pay it's vendors without a receipt. I'm not sure what's going on since this is the same problem my husband and daughter had 2 days before. I will longer visit Burger King and take my business down the street to Jack in the Box or Taco Bell.. I can't wait til McDonalds opens a store closer to us. And NO I didn't have it my way!

Tuesday,, July 3rd, 2018, a few of us stopped by the Burger King Restaurant on Tilghman Street in Allentown, Pa. for lunch. Surprised to say that we waited 12 minutes in line with no one taking any of our orders. No manager was present to voice our complaint and people were frustrated with the non-service. How can you run a fast food business with no authority present? I kept asking the workers behind the counter to please take our orders as the line of people were obviously on lunch break and can not afford to wait a quarter hour just to place an order. Such poor management at that restaurant that i will no longer consider Burger King a viable option for lunch. The three of us were so fed up with the inability of the staff that we would not consider this establishment a fast-food restaurant. Anything but fast! Poor service, poor communication, poor overall!

Hello, I just went to Burger King at 711 W. Boylston Street in Worcester, MA and ordered 2 McChicken sandwiches for $6.00 at the drive up window around 8:40PM on July 4th, 2018. The girl that took my order just gave me the price to pay. When I got to the window to pay, I said to her, "you did not ask me what kind I wanted". Her reply was, "I don't have to ask you, you have to tell me which one you want." It certainly was said in a nasty manner. I said so your telling me when I order I am suppose to tell you that? She said yes. Then, she had the nerve to pass me my bag and say "Here" in such a nasty tone. Any other customer would have just thrown the bag at her but I don't condone violense. There was no reason to be that rude and nasty. Mind you I've been there inside and ordered the same thing and the worker always would ask which one do you want. If you don't have people skills, you should not serve the public. I called and ask for the name of the Manager and she said her name was Websee (she said she is the manager. (I even wonder about)

Hello I live in Battle Creek Michigan and had my 4 nieces come stay with me for a few days. They love Burger King so that's where we decided to go for dinner. I ordered and 1 original chicken sandwich meal. 2 whopper meals, and 2 rodeo burgers and fries and a drink.
We were heading out of town therefore went thru the drive thru. It was a really hot day so the lady at the window handed me everything in a rush and assured me everything was in the bag. Well first of all we received our drinks (no straws). secondly the fries tasted like they had sat on the warmer all day! And we were shorted to orders of fries at that! The whopper was so sloppley made when you tried to bite it that it practically slid off the bun right into my lap. My pop was flat and had no ice! the original chicken I asked for plain with cheese only and it was loaded with lettuce and very sloppley made. My nieces and I were disappointed, shorted food, the fries were nasty and the sandwiches to say the least were very sloppley put together. I spent over $40 for this meal and still ended up going thru another drive thru restaurant to get more food because of this.
Very disappointed in Burger King and would really like some compensation for this!

This occurred in the Cleveland Ave Fort Myers BK: Ladies and Gentleman of the Line!!
I was the Officer who was served a burger at Burger King at 4004 Cleveland Avenue in Ft Myers with dirt in it, At first I thought it was just burned old bacon, I was hungry and ate the burger, at the last bite I saw dirt and grit on the burger. In disgust, I threw it out of the window. I quickly noticed that my receipt had big block letters with the word POLICE on it. this has never been the case previously. I went inside and made contact with the manager who said "sorry, what do you want me to do?" Just before speaking to the manager the staff member from the drive thru asked "what the matter officer something wrong with your order?" Then she and the other staff had a good laugh. Some day we first responders just want to grab a quick bite because we are overwhelmed with calls, and this is how we are treated. I contacted cooperate offices and they said "not our problem we'll have the franchise owner contact you", When contacted by the franchise owner he said "It is impossible for dirt to get into food, you're crazy!"
So to my brothers and sisters I say this. only eat at safe places and check your food before hand. EXCELSIOR!!!!!!
THIS IS BEYOND UNACCEPTABLE!!!!

there is only one fast food burger restaurant in salmon Idaho which is burger king .the cashier Judy hatch is old and not all there .she is very rude.And often messes up the change.my daughter has Autism and chooses to eat at this place .I didn't like it when my daughter ordered a meal for 3.79 and with tax it came to 4.02 my daughter gave Judy Hatch a five dollar bill and Judy asked if my daughter had two pennys and my daughter said no so judy grabed two pennys out of a cup and told my daughter to bring more pennys.

Mgr has a nasty attitude

I always go the Burger King on parkway in Lagrange. One lady who always smiles,Charlene she had me laughiing, I was in s bad mood but when i left there I was in a better mood, theses people are tthe ones Burger King on the parkway needs not the one who does not smile or act crazy. Thank you, Tina smith

I ordered the 2 for 6 and received two cold poorly made sandwiches forty minutes later. You lost two families as customers today and I personally believe Burger King would be better off if the store on 544 in Wylie Texas didn’t exist.

On 6-25-18 went to Burger King in Celina,Ohio. It was around dinner time. There was an employee that was cleaning the bathroom . He went in with gloves on he came out of the mens room with toliet brush in his hand. He proceeded to put his gloved hand on the counter walked back into the food preparation area and came back from there into the womens bathroom.Came out the door carrying the tb in hand. Once again gloved hand was placed on the counter ,behind the counter touching everything. It made me sick. Hep A can be spread . He should know better than contaminate counters and everything else he touched. He should have taken off dirty gloves and replaced them. Just want to keep people from getting sick. We enjoyed eating there but can't get that out of my mind. Thank You for listening.

Due to your La. Burger King refusing to serve Police, I will never shop Burger King again.
You do not even get the one star low review.
Arthur Hughes

On Tue. June 25, 2018. I stopped at a BK and went inside to order. 2 locations - Prairieville,La, Airline Hwy and Duchtown, La Hwy 73, about 3 -4 miles apart. Prairieville One kid at the inside order counter. No one else in sight, not at drive thru, no one cooking. no one in sight. I left, No reason to stay.
Drove to the Dutchtown location. Went inside. One girl hosing out a sink in the back. No cooking, no one waiting on customers,.Again I left. No one to talk too. This was all between 6:30 - 7:00.
I have never seen anything like this before. You have lost me as a customer. I am just dunbfounded.
Good by BK.

am very disappointed in burger king the reason why is for refusing to serve police officers very disappointed will never eat at a burger king again

I live in houston, Texas and just ate Burger King with my family today. I am extremely disappointed in hearing the story of the Louisiana location that refused to serve police officers and then the audacity of the owner to demand an apology from the police. I will not hope for bad fortune to fall on this store but this is a very bad precedent to set. Officers will be needed one day and maybe they will decide THEY do not want to serve these pathetic individuals.
No comments from Burger King, no more visits from my family of five. We have been 3 times in last 10 days.

I am complaining about a child who works at the Burger King in Lake Placid Florida on Highway 27, the childs name is Caleb Roberts he is 17 years old male and was fired a few weeks ago for threatening and grabbing another employee. He was later given his job back cause his aunt is the manager of another Burger King in Highlands County his aunts name is Sam and she works at Burger King in Sebring. This child Caleb Roberts should have never got his job back at the Lake Placid Burger King or any other Burger King. The manager of this Burger King i believe does not even want him working there, but his aunt named Sam maybe also a district type manager who has gotten many complaints also. Caleb Roberts has been seen spitting in food by other employees and taking money. If he continues to work there i will have this matter taken up with health inspectors and other authorities to look into the matter and possibly have this Burger King shut down, his Aunt and Uncle also need to be investigated for their actions at the Burger King in Sebring, not sure if they have the same last name but the Lake Placid female manager who is not named Sam knows who they are. I hope this gets taken care of soon before you get further complaints or people getting sick. Again this child name is Caleb Roberts who is a 17 year old male who works at the Lake Placid Florida Burger King on Highway 27. Who was already fired and should of never got his job back and his aunt Sam is also the blame. This has become a problem for this Burger King and it's continued business.

I just went to store # 4599 i placed my order to go and wanted the bugers plain and no cheese and they got it wrong i checked before i left they took them back and gave me two other bugers when i got back to work they still wasnt plain i dont get it that they cant even get it right the second time.

Hillsboro, Ohio restaurant. First they gave us the wrong food. They had no ice. No ketchup. We were the only customers so they had plenty of free time to take care of that. They knew it was empty because she asked us if we wanted ice in our cups. And the play area was still closed for maintenance. This has been the last two visits. Someone is not doing their job!

On Thursday 06-14-2018 at 9:48 pm I entered the drive thru at Burger King store #2646 in Dunedin ,Florida and was asked to wait a minute before placing my order. At 9:59 pm I was allowed to place my order of the 2 for 6.00 crispy chicken , whopper sandwich , large fry, and an order of pretzel chicken fries and was told to proceed to the window for payment. At 10:06 pm I was told the broiler was down and they could not make the whopper sandwich so I changed my order to two chicken sandwiches, large fry and pretzel chicken fries. At 10;18 pm I was informed that they could not complete my order at all and was told that they had planned on closing at 10:00 pm because they could not cook any food at all. I then asked for the corporate phone number to lodge a complaint for being kept in the drive through for 29 minutes. At that time Kyle employee # 552 gave me my original receipt and told me the corporate number 727-216-6704 was listed at the top under the address. When I called the number Kyle answered to take my complaint so I guess we all know how far my complaint was going to go after that.
sincerely Thomas Heimburger
1275 Belcher Rd. lot # 67
Dunedin, Florida
34698

my complaint is in Wadena mn I went for breakfast ordered couple bacon egg cheese crosants meals started off when they got my order wrong and the lady at drive thru tells me I should've made myself more clear to her then rolls her eyes tells me pull ahead there were no cars behind me so I asked for what she tells me there on timer don't wamt bad review times I made it very clear I would not move ahead if she did her job right she wouldn't have to be trying to fool her employer she goes and begins swearing at me and calling me few other names I tell her stop right there give me my money back now she slams window shut and goes over and gets bag ready and wait for food I slid window open told her again she can stop waiting for food and get my money now she still ignores me gets food then goes with food into back again for about 60 secends then sends cook -manager to window and trys to give me my food by now im pissed fourth time I said want my money back now the other mgr mubbles something rolls her eyes leaves for about 2 minutes gets my money opens windows to give me money and drops it on ground I told her this is far from over there response was good bring it on dick I didn't even give a shit about $ 430 cents I left money on ground drove away this bullshit will be addressed or you can damn well bet well make it public over these 2 smart ass bitchs you can contact me at 2186393856

Yesterday I went to do laundry on 72nd St in Tacoma Washington. I had clipped a coupon for 2 cheese burgers w/ bacon etc. Figured I would treat myself and enjoy while doing my laundry as I hadn't been to a fast food place in a couple years. After what was done to my food I'm still sick and I doubt that I could ever ever eat there again. One of the burgers had a regular sesame seed bun and the other I have no clue what the bun was. No sesame seed and the bottom had weird markings and black Mars everywhere. I stood there speechless. But that's not the worst .The bacon looked like it was set on the grill for one sec. It was almost completely raw. I only wish I had thought to take pictures cause seeing is believing. My stomach is still sick. Needless to say it went in the garbage. All of it. I worked in fast food at McdMcDonal fir 14 yrs and I'm not one to take the food back and cause a seen. But I also know that's not how the bacon is supposed to look. Something needs to be said before people get really sick. I tried contacting through a survey but the store number they gave me 12886 isn't working. I can't call cause I'm hearing impaired so you were my next option and hopefully some how some way this will reach the corporate office. Sincerely Debra Frichette. I don't have a receipt to look for a survey number because the food was unacceptable for human consumption. That bad.

WHY IS THIS BK 9310,VICTORVILLE LOCATION, SERVING PRE COOKED BUGER'S AGAIN. ORDERED 2 F 6 WHOPPERS, IT ONLY TOOK ABOUT 1 MIN AND ORDER WAS READY. COMMIT FROM MGR, WE DON'I HAVE TIME TO COOK AS YOU ORDER BECAUSE I'M SHORT PEOPLE. YOU COULD SEE BURGER'S AND ITEM'S ALREADY PRE COOK IN THERE READY FOR ORDES TRAY. BURGER WHERE NOT EVEN HOT OR WARM.

At drive thru they didn’t get both sandwiches I ordered. I repeated & still was wrong. A man gets on so I tell him.
He told me to drive up. Took my card swipes it & refused to give me food telling me to l leave.
Very rude & then got phone & spoke like he was talking To police!
This was so rude to refuse me after they swiped my card.
E 1st st Ankeny ia

The food wasn't fresh cold, old fries and still bread!!!
Drive-thru @ 05:32 pm 05/11/2018 total $17.73 money wasted for still food cold fries need order REPLACE. Order 3 2 whop chs, 2LG FRY 2lg coke. If further action needs to be taken please on my part about my food don't hesitate to let me know whom to contact. Since that was money wasted. Do I need to place my order and ask for my food Hot and Fresh? Let me know what should I do on my part to assist Burger King employees. The young man customers service was acceptable nice and polite on the drive-thru window. If this not the area for a complaint please let me know whom to contact the food was UNACCEPTABLE, NOT FRESH FRIES COLD. Please have management speak to the employees contact me about my complaint and when will my order get REPLACE Hot and Fresh.
burger king 820 N. Rancho
702-648-7820

Approximately 1:15pm 05/11/2018 the supervisor on duty at your 10130 Coursey Blvd location in Baton Rouge, LA 70816 berated an employee in front of customers and then got into a shouting match with me, the customer when I suggested that it was not what she was saying to the employee but how she was saying it that matters The supervisor then spoke to me in a loud tone that if I (the customer) knew what was going on "on the back end" then I would not be telling her that she should not be speaking to the employee in that tone. WRONG!!! The employee was "obviously" challenged with performing the tasks at the drive-thru and the supervisor exacerbated the problem by "belittling" the employee in front of her co-workers and customers. She offered to give my husband and I our money back when my husband asked where his order was but we declined and instead again told the supervisor that she needed to learn how to speak to her employees. This supervisor needs some additional training on how to communicate with people to include her employees and customers. She totally disrespected the young employee and behaved in an unprofessional manner with me, the customer, by thinking she could engage in a "tit for tat" shouting match with me. We left your establishment with the supervisor holding steadfast to her justification that she could and would continue to talk to the employee in the inappropriate tone because of "what the employee was doing wrong on the back end." (her words) Terrible experience. I hope the young lady decides not to return to an establishment where she was not valued or respected; and, hopefully the other young workers will follow suit.

On 5/11/18@12:35pm. Burger King 6510 at Sam Rayburn Tollway, McKinney, Texas
At Drive Thru window I asked for a Kids Meal Hamburger with only pickles and mustard due to ketchup allergies. I repeated again to ensure the order was correct, and was told my amount came up to approximately $5.89. I asked the young lady to repeat the order and was told to drive up to the window. Once at the window, I asked why was the order that amount and was told that I also ordered an additional burger, which I did not. I understand that sometimes the intercom systems can be difficult to give and receive information. So I informed her that I would go ahead and pay for the order, but make sure each burger had only mustard and pickles. She then puffed up and snatched the sandwich out of the bag. I informed her that I did not want the order due to her rudeness. I walked in and asked the man at the register if I could talk to the manager, and he informed me that he was the manager. I explained to him what happened above and asked for the number at corporate. He informed me that it wouldn't do any good to call the office. He gave me a phone number 512-818-8172. I called the number and got a voicemail of Alturo Garcia. I walked back in and informed the gentleman at the cash register that this was not a number for the corporate office. This gentleman then stated it was his district manager. He then stated he would talk to the lady about her rudeness and he would not fire her over this. I informed him I just would like to be heard as a customer in regards to my concerns and I was not requesting anyone be fired. I asked his name and pointing to the lady that I interacted with at the window. He stated his name was Julio and her name was Rosalee.
This situation could have been handled differently without a problem if I would have been given the common decency of being heard with respect, which is what was lacking in this situation. We need more human kindness, respectfulness, accountability, integrity and generosity in this world today. I would love to sit down with all involved and make this a productive and teachable moment.
Karen

BG#6841,604 BAILEY ROAD ,PITTSBURG,CA Location,this is not my first time visiting his location,forget about poor and rude service but does BG pay money to the health officers to keep this location in business,its a FAST FOOD location the service is the opposite the manager is as RUDE as she can be everyone talks in Spanish.This location does not deserve a 1 star, deserves nothing.I am not sure how the corporate will take this complaint but i have listed my email address so hopefully other customers will see a difference.
Hire happy people , these employees are grumpy because they don't have enough workers and they are tired .

UNHAPPY WITH SERVICE,WHOPPER WASN'T WHAT I EXPECTED, PLUS ONE OF YOUR WORKERS WAS BELLIGERENT TO MY WIFE. Her NAME IS LAURA. 2300 HUNDRED BLOCK OF OREGON AVE.

At BK #17892...my usual order is fish sandwich w/LITTLE sauce, NO pickles and ADD tomato ...and...LARGE frozen Coke. The Coke is my "cheat treat". I'm known there and the manager of chefs is Phillip. He sees me come in and immediately hands me the Coke. Today was different. New lady took my order. Whomever made it put lots of sauce, pickles (which is easy for me to remove) but no tomato. Young lady gave me a small Coke even when I asked for "El Grande" size. She said that's their only size. (Not so) I've been given five different sizes in the times I've been there to eat. ???What gives?~! I said I'd be back for a refill.....and sat down to eat. She later brought an "El Grande" cup of Coke to me saying she didn't want to get in trouble with her manager (who was NOT Phillip). Manager is a woman today. In all the time I've eaten there...no one has gotten my order right...except when Phillip was working. I quit going to the other BK near the mall (#8574) because their Coke machine is always broken (more than three years now) and their fish sandwich patties are tough and half the thickness of BK # 17892.~!!! Feel free to call me anytime.
979-265-2690

As you know there is a trend of licking peoples food etc so I ordered 7 tacos and a cheeseburger and a small fry with a side of chicken nuggets I stood there the whole 15 min I ordered my food and then a worker from back came upfront to just chat so I chated with that person and then in the mean time my burgers were waiting and nothing was being done so a few min later the lady started boxing old frys that sat there for the past 15 min and a gentleman worker coughed she looked he shook his head no and the made it clear why so the lady then proceeded to make frys and I waited till frys were done then went home I live close so no big deal however I found hair and I mean a wad of it not a single hair but multiple hairs so I proceeded to cal my local bk and they didn't answer so I tried again immediately and no answer i called 4 different time that day to complain i was watching my kids so i couldn't come in to complain so the next day o go to my local store and asked for cory who was the manager at the time they said he isn't there and wont be all weekend so I asked for the manager who was there I get Danny lamonte who earlier in the year stolen a Lenovo tablet from me in the store I talked to his step dad but he did nothing and the case is still open so I proceeded cautiously and notice that one of the workers in the back kept trying to but in the conversation or hear it and so I asked the manager Danny to step to the side for it's a privet conversation and dany rolled his eyes and said na just say what u need to and then I noticed when I said let's go over hear the worker went to the other side and was pretty much in the front now and then I asked why anyone hasn't answered the phone and he proceeded to say he did and that hes been here all day noone called etc so then I asked for him to call cory to straighten it out he refused then proceeded after I started getting load from frustration because he still didn't ask what was the issue and procedded to call the cops instead of finding out what the issue was and to try and reconcile however I was treated with such disrespect and paid for food I never git to eat so I'm not happy for the simple fact he still to this day wich is two days later know what was wrong with my meal wich could bring repercussions such as an investigation of the cleanliness of the kitchen erc

The new Trinity/Mitchell Plaza Florida~ Burger King is the worst!
Consistently receive missing items. Extra salty fries!
The most recent time ordered a custom Grilled Chicken (Premium) with just lettuce. Received a sandwich with extra mayo top and bottom of the Bun. (See picture)
It was appear to that the store and staff do not care but worse are seeking to poss people off!
Don’t waist your time with store 27010!


My brother was on a bicycle this evening and went to a drive thru in Hyannis Ma on North Street, he was refused service! The restaurant was closed inside but not the drive-thru. We have lived here all our lives, I remember when the Wyman family had this Burger King, at that time from how I knew them no person would have been treated as badly as my brother was treated this evening! Unfortunately if he was a “foreigner” he wouldn’t have been refused. I work within the public eye and I will every chance I have let this be known.

Please I don't how you get away with the new tacos they are simply horrible . The photo is really a fake advertisement I can't believe you selling them like this you goner hurt your business .P.S. Food for thought. SincerelyYours, Michael J. Horn

The Burger King at woodbine mall usually has such pleasant service until last night an older Indian woman that served me had made horrible comments that made me feel degraded. Maybe some extensive classes on how to behave appropriately is necessary. From now on, I will never buy another King Meal Deal due to the degradation that I felt. Please deal accordingly
Sincerely, ex Burger King customer

The Burger King at woodbine mall usually has such pleasant service until last night an older Indian woman that served me had made horrible comments that made me feel degraded. Maybe some extensive classes on how to behave appropriately is necessary. From now on, I will never buy another King Meal Deal due to the degradation that I felt. Please deal accordingly
Sincerely, ex Burger King customer

The Burger King at woodbine mall usually has such pleasant service until last night an older Indian woman that served me had made horrible comments that made me feel degraded. Maybe some extensive classes on how to behave appropriately is necessary. From now on, I will never buy another King Meal Deal due to the degradation that I felt. Please deal accordingly
Sincerely, ex Burger King customer

On vacation Myrtle Beach from Texas had lunch at franchise #1215 on S King Hwy this is the nastiest most filthy restaurant I have ever seen the so does were so dirty you could not see out of them! The floors and counter were covered with trash and EVERY table was. DIRTY. The self serve drink machine was out of order so I went to the counter and ask for a refill knowing another ma nine was available for drive thru. I was told to wait for the broken machine a guy finally came out to show another emp!over now to "reboot" the drink machine ....In the almost 30 minutes this all took, I shot video of the disgusting condition for your viewing should you want to see. My first thought after seeing the dirt buildup on the front of the counter next to the drink machine, the employees handling food with NO gloves and the 3 homeless people filling theoretically is from the kitchen machine, was to call the Health Department! Please check into this franchise I am sure this is not the type of representation you want or deserve. Thank you for your time. Rosemary Herrel 1218 Elder Carrollton, TX 972 395 3676 rosemaryherrel@yahoo.com

HI MY NAME IS AMANDA,
STORE#2947
MY NAME IS AMANDA AND MADE A PURCHASE ON THE KIOSK, WHICH RESULTED IN VERY UNSATISFACTORY BEHAVIOR OR CUSTOMER SERVICE FROM STAFF MEMBERS. i DID ASK FOR A REFUND AND WAS INSTRUCTED TO CAL;L MY BANK, MY BANK SAID THEY GAVE ME FALSE INFORMATION AND TOLD ME TO GET BACK INTOUCH WHICH I DID. HOWEVER, THE YOUNG LADY WHO ANSWERED THE PHONE SAID THERE WAS NO MANAGE RON DUTY AND THE SUPERVISOR IS BUSY AND SHE CAN TAKE THE CALL, , UPON ASKING HER , HER NAME, SHE HANGED UP THE PHONE. I CALLED BACK AND ANOTHER LADY ANSWERED AND WHEN PROMTED FOR TO SPEAK TO THE MANAGER SHE SAID I AM THE MANAGER. SHE TOO WAS VERY UNPROFESSIONAL, WHAT'S THIS ABOUT , I TOLD HER MY NAME AND THEN ASKED HER HER NAME WHICH SHE SAID WAS SHAKIRA. SHE SAID TO ME I HAVE TO SPEAK TO TONI WHICH IS A MANAGER ABOVE HER, WHEN ASKED WHEN WILLL SHE BE AVAILABLE SHE SAID SHE DON'T KNOW.
CAN SOME ONE PLEASE ASSIST ME WITH MY REFUND AND GETTING THIS STORE UNDER CONTROL?
THANK YOU.2679718092

Employees eating while waiting on customer and another while she was gathering the fries and burgers. I asked the manager, do your employees not get a break, he was putting ice in the machine...I getting ready to go said the Manager. I was trying to talk to him in Confidential. He started smiling then proceed to get loud saying, where, where. I said to him what difference do it make. He had just warned the employees of what I was saying.
I don’t take this lightly when it comes to health because I’m at the point that I’m ready to contact the health department. Burger King do have cameras. These people was so relaxed with their chewing and eating if this is a normal thing for them.

I have been eating at your restaurants for 50 years. Went to BK on Barnes blvd in Rockledge/Cocoa to pick up lunch for my family and the family next door. I was the only car at the order window with cars further ahead of me. Finally a voice says be right with you. Waited 4.5 minutes and then i said is anyone there. A womans voice says be with you shortly. I then waited 3.5 more minutes and then I said are you there and the response was be with you shortly. I responded by saying I could go somewhere else to get lunch and the female manager told me good bye. I stayed there as i wanted my food. After placing my order which included 6 tacos I asked them for enough hot sauce for the tacos as we all like hot sauce and after another short wait received my order. I received 4 packs of hot sauce which would barely work for two tacos and I am sure the manager told them not to give me anymore than 4. Today is the last day I will ever eat at BK thanks to her. Regards, George Cron
have never

Store #13029
July 17 2019 8:11 am
Tried the app for the first time it dident work when I hit Iam here button told that to the speaker he dident seem to concerned after he said he had no order I said I would pull up to window got to window he still wasent much and there was only 1 car behind me when he got around to opening the window I had to ask him if he still had no info on order and in the same manner he always has at the window he said no that was it no what can we do what can we get you etc etc This guy SHOULD NOT BE IN PUBLIC SERVICE he is rude and uncaring when it comes to people as I said this is not the first time he has acted this way everytime he is at the window he is rude nothing at all like ALL the other people who work at this BK
Survey Code for this order was 82137-10120-17019-091935

Went to get a whoper combo salad was old or out dated tomatos where gross forgot the ketchup on my whoper it was gross fries where cold i have been a customer to burger king since im 16 years old and im 48 now and this eestaurant was the worse one i ever went my name is daniel cayer my cell is 5062527955 i hope you will have a talk with this restaurant


Your 99 cent tacos are the worst! Ordered 10 for the family, kids wouldn't eat them to spicy! Shells are to hard! No shredded cheese! They just slapped a piece of sliced cheese on them. I would like my money back please!

Stopped at southside Sheboygan Burger King for burgers at approx. 2:15 PM today. Three employees were taking a break in seating area and another was cleaning in the kitchen. I stood for a few minutes, looked at the group on break and the guy in the kitchen, but no one would even look my way. After a few more minutes, it was obvious nobody was disposed to wait on me. I walked out and on the way I said in a strong voice: "Thank you.…...for nothing." Nobody reacted at all !! My next stop was Culvers.

Dix McQuire Burger King Store: 05455. Drove through the drive thru. The person over the PA said the Drive Thru is closed please come inside. This is the 4th time this has happened in a week during lunch. Once inside I asked why blockers were not up at the Drive Thru service person said because people drive over them. Placed my order and was told the only drink they have is Dr Pepper. When I took a drink of the Dr Pepper is was nothing but awful soda water.

I ordered two whoopers for lunch, and when I got them home, they were a mess. The first one had a whopper jr. burger in the bun and and about half a head of lettuce. It tasted horrible. The second one was no better. At least number 2, didn't try and hide anything with a head of lettuce. I couldn't eat them.
I called the store manager, and I got half way through my complaint and he HUNG UP on me. This store is located in Seaford, DE, This is the last thing you need with a new McDonalds, Arby's,, and a couple other places. I will NEVER step foot in your stores again. That's it for me.

My husband and I went to burger king Friday July 12,2019, he wanted eat the tacos so badly before we went home from the doctors office,
To make my complaint brief once our order was done the tacos delivered to him as I went for water I turned around walk toward my husband he had a disappointed look on his face I asked him wants wrong he open up the taco showed me the taco had little meat a slice of broken up cheese on it , and they didn't have taco sauce in packets. The tacos advertised on commercial look nothing like the tacos my husband purchased. so he sent the tacos back and didn't. want them, so he asked for the value hamburgers.

I ordered two whoopers for lunch, and when I got them home, they were a mess. The first one had a whopper jr. burger in the bun and and about half a head of lettuce. It tasted horrible. The second one was no better. At least number 2, didn't try and hide anything with a head of lettuce. I couldn't eat them.
I called the store manager, and I got half way through my complaint and he HUNG UP on me. This store is located in Seaford, DE, This is the last thing you need with a new McDonalds, Arby's,, and a couple other places. I will NEVER step foot in your stores again. That's it for me.

After seeing your commercials about your new taco I decided to try them. The tacos that I saw in your commercials that drew me to your store showed a fair portion of GROUND BEEF taco meat with lettuce, tomato and cheese and it looked appealing. THE TACOS I GOT WERE NOT! There was a thin strip of some kind of a meat paste that looked like it came out of a tube, no visible cheese, no tomato and the rest of the taco shell was filled with 'rabbit food', aka lettuce. The taco shell was so greasy it almost slid out of my hand on the way to my mouth! I have to tell Burger King that you have failed miserably in this pathetically lame attempt at serving a taco that is wholesome and looks appetizing. What you show on TV is not what you are serving in your restaurants. Just once in my lifetime I would LOVE to get your food the way it appears on TV. Do you folks have any conscience at all about serving food that is so remarkably alien than what you show in your commercials? I normally prefer Burger King over other brands of fast food restaurants but lately I have found myself questioning this preference. I've watched your Whopper sandwiches go from a tasty burger patty of decent thickness to one that is pretty much see-through and wafer-thin, and which resembles more of a salad between two pieces of bun. You don't need two hands to handle a Whopper anymore, unless you count one hand holding the top bun while the other hand removes most of the filler crap BEFORE a person tries to eat your flattened pancake of a burger. It's time for the King to get with the program!!!

On 7/14 at 6:00pm I drove to Burger King on 183rd St. in Hazel Crest, Il. Drive up to drive up, ordered 4 tacos and was told their machine was not working and I would have to come in. The girl on speaker was very difficult to understand and she had to depart to me. So I parked my care in 90 degree heat and went in.. There were no adults behind counter, but 4 teens who were having a great time goofing around. Also the cash register inside was working, so they could have taken my order and had me just come in to pay/pickup....too lazy. This is not the first time I have had problems. The Icee machine is always "not working". When this establishment first opened last year service was pleasant an efficient, but it is so bad now. From now on I will go across the street to McD's. These kids should not be running your business..to them this is a funtime, not a job. As a teen i worked at a McD's so I know that this service is unacceotable. And I know I am not alone.

Just watched as 3 of your employees prepared my food without a single one of them wearing gloves on top of that they messed up my order 2 fold by forgetting a sandwhich and a toy for my sons kids meal...if this is not delt with in sanitary conditions at your location in manchester ia i will be reporting it to USDA or whoever i need to...and in my person for your terrible service by you i will no longer be a returning customer unless this is not corrected. john gager phone num 563-880-8124

I don't think the Burger King in Long Beach, MS even deserves one star. I got a Whopper and Chicken Sandwich along with a large order of fries.
The burgers were cold, but the chicken sandwich was so hard that I couldn't eat it. The fries were old and cold. This is ridiculous!
Your employee's that worked the drive-thru windows were not friendly, but I've been in the service industry and know sometimes you're going to have a bad day.
I don't know if I will be ever going back to this Burger King. I guess McDonalds or Sonic will get my business.
Don't get me wrong, I have always loved Burger King, but this just about broke me.
Thank you
Christie Wise

we went to the burgur kings in Istanbul (Turkey) at the beginning of the street in Istiklal it was so dirty and poor service most staff they can't speak English
and they are so cheating on us and charge us too much, so one of the staff which is he is named(TARK} so was rude and he made us so angry. I recommend nobody go there.


Burger king Taunton ma horribly slow service. Breakfast in the morning hard biscuits and french toast. Lunch and dinner extremely slow. Long waits resulting in lukewarm food

My husband stopped in burger king on his way home today from a doctors appointment to get some of the great looking tacos that you are advertising. Well what you have done is tried to copy Jack in the Box tacos and failed badly. I had taken two bites of one and there were pieces of a tooth in it. I quit going to burger king years ago because of poor product and we will never go again. What kind of meat are you buyimg or did your employess lose parts of their tooth in our food?

the service was horrible the automative to place orders was broke the place was jam packed and full of smoke I stood there for almost 40 minutes and they still got my order wrong they were rude and unorganized, I will never go there again.

I really don't like to complain, by the look of things your company has more than they can handle so I will get right down to it.
I saw the add on TV your NEW TACO it looked really good full of meat and lot's of other goodies so we thought we would go get some and see what they were like . Well I have to tell they looked nothing like they did on TV I ordered 2 there was hardly any meat and what Was in the Taco was dry I don't think it was even meat . I was very disappointed it was not money well spent I'm sorry to say matter of fact we didn't even eat them they went in the trash, such a lot of grease on the shells. Only one more thing I have to say I know you can do better than this. So come on you guys fill those TACO'S up with some good stuff and get rid of the grease.

I wouldn't have given zero stars if I could have. Im not a hard person to please but the experience today 7/11/2019 was appalling. I took my two grandchildren to B.K at 11325 S,SAGINAW grand blanc mi 48439 for a late meal at 8:00 pm ,the place was dead yet it took 5 minutes to be waited on . and another 20 minutes before I asked for my money back and left. DURING the 25 minutes I was there the young cook in back continually was wiping his gloved hands on his pants after toughing food, the 1 customer in front of me complained about it and was aggravated she had been waiting so long too. the shift manager told the kid to change his gloves and as I watched he continually kept wiping his hands on his pants ,I should have took a picture of his pants (greasy and stains all over his pockets, a lady came in wanting her debit card back from the drive thru that the girl "accidently" hadn't returned after I asked for a refund the shift manager didn't apologize for the shoddy service,had nothing to say about the cooks hygiene and proceeded to short change me $6.00 which I promptly pointed out , he didn't apologize or even speak. I requested the store number and he couldn't provide it? I never got belligerent, I didn't get mad ,all I did was tell him the service was terrible and the cooks habits were unacceptable and I would be complaining to corporate as well as calling the health department tomorrow. AT no time did the shift manager acknowledge anything I was saying and offered no apology. my grandson really wanted bk so on the upside we went to the store on fenton rd flint and got excellent service and great food. I will never go to the grand blanc bk again and will make sure to tell everyone I know how bad there service and especially the hygiene is on the evening shift. . respectfully charles allen

The young girl (Madeline) that helped me with my order on Wed. July 10, 2019 @ 08:13PM, of 6 Taco's and a Large Fry and a Large Onion rings appeared great but the Taco's were not! I just watched the Burger King commercial on TV which shows a great Taco with visible Hamburger meat and packed with Lettuce and Tomato and topped with Yellow Cheese in a fried shell. My Six (6) Tacos only had a thin meat paste and no Lettuce and Tomato and no Yellow Cheese but did have the fried shell! The Fries and Rings were OK but not what I have experienced at many other BK's. The Store number is 5230 and my Order number had a survey code of: 03757-31022-10210-091000 with a merchant Id. 456204594992.
I make a trip to Palm Springs Twice a week from my home in Quartzsite, Az. 85346 Box 1888 G1 about 25 miles from this store and when I return home I always stop and pick up dinner at some of the Fast Food Stores that abound on S. Lovekin Blvd. in Blythe, Ca. 92225.
I just thought you should be told about this experience and of my displeasure with your Taco's! Richard (RC) Vickerman

Waited 25 minutes in drive thru..only had two people working the whole restaurant they said..it was at 545 pm..then the card machine didnt work asked if I had cash..what if I didnt after sitting so long...French fries and onion rings were hard an cold...something really has to change at this Burger King nothing ever seems to work when we go...North main st jax fl 32218 as I'm sure nothing will be done..thanks anyways

July 6 I visited the Burger king in Litchfield,ILL. The young lady who served me was extremely nice, her name was Kylie. She put my order in for a whopper with nothing but onion and mustard. When the order came it was loa Ided with everything. I asked the young lady to return it and get my order as I wished, when she returned she was crying because she got yelled at and my order was still loaded the second time. I wanted to see the mgr. but was asked to please not do it. Your mgr. was helping make the order and I looked at the order slip and it says exactly how I wanted my order. Obviously you mgr. on duty does not know how to read an order, and she certainly doesn't know how to speak to her employees! My meal was a disaster and I don't plan on going back! The young lady that helped take my order did nothing wrong and everything right as far as I can see. I would highly recommend that young lady! John Davis

Today at 12:47 p.m. my husband stopped in at the Radcliff store at 225 S. Dixie Hwy to purchase lunch for us on his way home from running errands. He went through the drive thru to place the order. When the order FINALLY arrived, he was on his way home. Well, He alway's eats his fries on his drive home and he said they were barely even warm. mine were downright COLD by the time he made it home and it's only a 10 minute drive. MY sandwich was supposed to be a Spicy Chicken and his was Crispy Chicken. My Sandwich was absolutely HORRIBLE. It was BURNED Charcoal Black on one side. Upon trying to call the store right away I couldn't get through. Either the line was busy or when I could get someone to answer, they would just pick up the phone but never speak and then hang up . This went on for over 45 minutes of trying to get someone to talk to me. The sandwiches were marked WRONG as it were. This was just a VERY BAD Experience and I feel that nobody in this store is even checking the Quality of the food being sold. Nor is there a proper Manager doing his/her job properly. Shame on BK for Not making sure that their Standards in Every Store are up to Par.

I don't know if cooperate takes complaints seriously because the money still flows through their pockets, But BK has nasty service, nasty attitudes, nasty unfresh foods, and some racial behaviors, On 7 10 19 I went to grab breakfast sandwiches before a cooperate meeting as standing in line the cashier took two orders, before me was a young African American guy walked up to place order and the cashier said nothing and walked away into the lobby and began to sweep, another gentleman was there but was holding his phone as we waited a couple of minutes to be helped a cashier came from the back African American to wait for the line, as she began the first cashier return and walked over to the guy and he said he was trying to place an order online shopping but it won't let me ask her for help she as well had pulled phone scrolling as food was prepared they both remained standing on phones and slowly proceeded to bag food the lady didn't wash hands a hash brown fell to the floor and she picked it up and sat it on the counter area, continued to bag, the guy yes washed before handled any foods, I asked her why didn't she wash as she called my number realized it was my food I asked for money back poor service and poor food handling. Today my co-worker had the same experience walked away refused to serve African American's sadly this has become the norm in fast foods hispanic's attitudes towards the blacks in the communities

I was happy to see burger king would be selling tacos and couldn't wait to try it. When I finally brought one and took it out of the bag at home , I was very disappointed, the shell was stale, the filling soaked through the bottom of the shell and was soggy, and if there was a total teaspoon of filling that was alot. I Will never buy another one and will advise others do the same.

Food was cold buns stale and nasty mangers very rude would not fix order

I would do this on burger king experience, but I can't read the code on my receipt. I was as Burger King 10764 in Bayou Vista. Louisiana at 11:31 today. My 8 year old and 9 year old grandson were with me in the lobby waiting for my takeout order. The employees making the order began to all begin arguing among themselves in a very loud manner. After waiting patiently for my order, one of the workers said the f-word, At this time I felt like I had to say something, I said, excuse me but I have children with me, the worker did apologize and begin to make my order, my youngest grandson stated just make our food. By this time they didn't even know what I had ordered and I had to repeat everything. I will say the only name I got was the young lady DaJuan that took my order and she was very nice and stayed out of all the bickering and was very apologetic. I was uncertain who the manager was, but I did see a young man who I thought could be the manager, I wondered why he didn't step in, but then I felt he did the right thing by controlling his temper and was trying to not make it worse, I really thought they would fight. When I was driving away I did see the man in the parking lot and I asked him if he was the manager, he stated he was, I said what I just witnessed was appalling, he agreed and stated he was calling his boss and apologized. I had to apologize to my grandsons, because they wanted McDonald's and I talked them into Burger King. Not next time.

WENT TO BURGER KING IN SPRING HILL FLORIDA LAST WEEK FOR 2 MILKSHAKES--OUR BILL WAS $12.00 +--FOR JUST 2---NEVER AGAIN.

Restraunt was extremely hot, no air conditioning, tables were all filthy, it was not busy. We were the only customers inside. There was no ice, so I asked if they had any ice in drive thru I could get, response was no! Soda was hot, should have been informed prior to ordering, was not able to drink soda, was not refunded
As we were preparing to leave a young kid went in, he was offered and given ice from the back! Manager on duty was up front talking crap about corporation and signage, hiring advertisements. Etc.
Was very dissatisfied with cleanliness as well as customer service!!! Quality of product recieving hot soda and being told there was no ice in the building, then watching them give another customer ice from the drive thru!!!


I returned a cold fish sandwich at Honolulu airport. The Manager tossed out the fish, the bag and the receipt and gave me another sandwich that was equally bad. I did not have time to return the second fish and could not eat it. I would like my money back $7.94.
Thanks.

I Waited around 35 minutes in drive-thru. They ran out of sauce for the triple quad, didn't have coffee made. The brainless people had 35 minutes to make coffee, yet they didn't start making it until I got to the window, so I had to wait even longer. They had bad attitudes and when I told them I was contacting corporate, they just smirked and said "go ahead". They have rude, idiots working there.
This is the:
(Burger King 555 West Olive Ave). Merced,CA

Fries were cold, ketchup dispenser was empty - let a team member know, but it was not refilled. Ordered sandwich without tomato, my sandwich had tomato. I am glad I am not allergic. Female member of team messed with her hair and then touched food without replacing gloves. It seemed as though known of the employees cared. The store location is 3650 S Keystone, Indianapolis, Indiana. We were at the location June 27 at approximately 6 pm.

On 6/26/2019 at 3:26 pm ordered thru the drive up...coupon for 4.99 includes 2 chicken sandwiches and two fries also one whopper jr and one small ice coffe...well to my surprise it totaled 10.18...well the ice coffee advertise for 1.00 was 1.79...when i asked the cashier he said they had no small size...he neglected to tell me that when ordering...also i wanted an order of cheese sticks he said they didnt have them...also advertised on your menu..on my whopper jr...mayo was addded when i asked for no mayo and the both order of the fries were so stailed i had to throw them out...i dont eat very often at burger king..and i see why now...your poor quality of food and poor customer service confirms my decision...please look into this matter for me...restaurant address. # 4676 4025 e bell rd Phoenix Az 85032 order # was (41) my # 602 733 3224 ...thank you for your time

I placed a order online for the store on Maple Avenue in Zanesville Ohio and I got to the store and pushed here and it took the money off my card but they were closed so I had to find another Burger King store to go to in order to get my food in my ride was not very happy with me and then when I told them what I ordered they didn't have all of the food I had to get french fries instead of the onion rings I couldn't get the sandwich. I wanted because they didn't have the onion rings to put on the sandwich


WENT TO STORE BY I 95 RALEIGH RD WILSON #13014 REC C0DE # BK 76815 WAS GOING FOR MY FREE WHOPPER. THERE HRS ( 10:30 AM TO 12:00 AM.) MIDKNIGHT ! ( THEY WERE CLOSED 10:30 PM ) !!!!!! AT LEAST THATS WHAT YOUR SHOWING AT SITE. ? WHATS THE DEAL ?????

I just left BK store Palm Beach Lakes Blvd., West Palm Beach, FL.
1) 20 minute wait drive through in short line - Ordered Chicken Garden Salad
2) Chicken was cold and not fully cooked
3) Lettuce filled half way in bowl
4) Tomatoes old/shriveled
5) No croutons
6) The staff could not care less about the wait or anything else
I should have read the thousands of complaints posted before I went to Burger King. I have watched BK go downhill in the past 5 years. I will not eat there again and will pass this bad experience along to my many friends.

Stopped to eat lunch on Friday, June 7, at the Burger King, 2216 Bush River Rd in Columbia, SC. while we were traveling to NC. This restaurant was the worst BK I have ever been in. The floor was slimy, the tables not wiped clean, there was food all over the floor behind the counter, the staff’s clothing, which was black, was soiled to the point of being repulsive and the restroom was even worse. Should have called the health department! This one should be shut down! Won’t be eating at a BK anytime soon, which I usually like.

always out of something today no ketchup and napkins in drive thur last week chicken fries. i can get a pizza made faster than a whopper i eat at mcdonalds most of the time not because of the food but because of the service.if your service was as good you would do a lot more business.i eat at other burger kings and get good service this is the worst one i have ever been in, the reason i go here is i do not want to drive 10 miles to another store. but it may be faster.
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