Burger King Complaints Continued... (Page 5)

This morning my son went to the Burger King in Beloit, Wi on 4th St using the drive thru. He ordered 2 original chicken sandwiches, 2 original fries and 2 mocha iced coffees. He had to wait 15 minutes, while the Mocha coffee ice was melting. Then an order was brought to his car. The person that brought the order recited what we ordered, but when my son checked the bag, it had a bacon cheeseburger, 2 croissants & fries. He got upset, and I admit he swore at the drive thru person, which I don't agree with. Linda, the manager, took his food back & told him to leave. I heard her tell him that as he was on the phone with me. She wouldn't give him the correct order. I called there, talked to her & went down to get the food. I went in and asked to talk to her personally. She didn't want to come to see me. Finally she did. I told her that I didn't agree with my son swearing at her, but he had waited 15 min & got the wrong order. I thought we should get a credit. She advised me "I will not give a credit. It wasn't her fault that I had to come back down there as it was my son's fault for swearing." While she was getting the order ready, I asked if she was giving me the original fries. In a VERY hard tone of voice, she advised me they don't have any other style. I asked when that changed & she said "We have always had only one kind". I know that is not true, as the other way the fries are made, make me sick. She then went into her office. I asked to see her again, but she refused. Pretended she was on the phone. I had to tell the nice young African American boy what I was going to tell her as she wouldn't come out. I was going to tell her that I have always worked with customers. If a customer isn't nice to me, I understand how she feels. BUT when a family member comes in to talk to me I don't treat them like they were the one that swore. I DIDN'T SWEAR OR RAISE MY VOICE to her, but she treated me like I was the one that did. That is why I am filing this complaint. Linda is the same one that on September 30, we waited in the drive thru for 20 minutes, then was finally told the drive thru speaker wasn't working. We won't be going there anymore & have heard from others that they always get the order wrong.

I ordered 2 whoppers and a large fry. First this isn't the only time. The whoppers had old wilted brown lettuce old onion and so much ketchup and mayo it was running down my arm. The frys where cold and rubbery.
The staff are not costumer are not focused. The store is dirty as well and freezing cold.

I went into Burger King on College Park in the Woodlands, Tx. I ordered a Big Fish Combo, extra pickles and extra Tartar Sauce, with a small garden salad instead of fries, and a large Unsweet Iced Tea. My total came to $8.65. It occurred to me while my credit card was processing that the total was incorrect, and I expressed that to the person at the register. She explained that I was charged for the combo, (ok), a 40 cent upcharge for the tea (ok) and an upcharge of $1.90 for the salad (not ok).
I explained that the Big Fish Combo was $5.69, with an upcharge of 40 cents for the drink, and that I only wanted a small salad that was only $1.59 if ordered a la carte. Why was I being charged $1.90? She replied that it was the tax. No, it was taxed on the total after the additional $1.90.
The manager was standing there, so I explained it again to her. She said that was the only way they could put it in the machine to get a salad instead of fries.
Then why was I charged for a combo?
If I ordered everything a la carte, it would have even been less, with the Big Fish sandwich at $3.69, the salad at $1.59, and the Large Iced Tea at $1.99, the total would be just $7.87 instead of $8.65. When I am charged for the Combo with the upcharge for the drink, it is $6.58.
The manager insisted that was the way it was done.
Imagine my surprise when my order came out, and it had a meal-sized salad instead of a side salad! I kind of thought something wasn't right when the cashier (verified) during the order that I did not want meat....I had replied, no meat just a small (using my hands to demonstrate small) side garden salad.
I did not pursue the conversation any further. Since the bill was paid, I decided to have my lunch and notify you instead.
Here's the thing--I go into that Burger King often, and always order my combo the same way. They always charge me the Combo price with an upcharge for the Large Iced Tea. They have never charged me an upcharge for the salad since I don't have the fries. That said, even if they had to charge an upcharge, or charge me a la carte, the side garden salad is posted on the menu at $1.59, not $1.90.
There was no misunderstanding about what I wanted. It was repeated several times since the cashier kept saying "what?" and I kept repeating.
I am sure the order was entered incorrectly, and I am sure I was overcharged, and I am sure there was no effort to correct the problem.
The good thing is that the food was fresh and delicious as usual, which I do appreciate, since my diet is somewhat restricted and this is how I treat myself ..(I don't eat the bun, either, but refrain from ordering it that way due to the confusion it has caused in the past and that I understand).
I have attached photos of the menu, the meal as it was presented, and the receipt.
Thank you for your attention. I will look forward to your response.

Also, please note that when I went to your site and clicked on 'Complaint Form' I was routed to a complaint page for some energy company. I had to do a little work to get to this form. I do hope it is, indeed. the right portal for Burger King Corporate.

Sincerely,
Donna Salazar

I worked at BK for 4 years in 1984 and again as a part time job to supplement my income when I was single. I'm sure some things have changed but the way the employees are now they just don't give a damn that's from the managers on down. Every time I go to one the customer service sucks, the food is always wrong and most of the time the employees are playing. What happened to the secret shopper coming in and rating the store and actually getting disciplined when things were not up to standard. IF YOU GOT TIME TO LEAN YOU GOT TIME TO CLEAN, not these days fries are all over the floor visible for the customers to see. One time I went in to one of the stores and the manager was actually buying perfume in the lobby that a customer had brought into the store, instead of telling her to leave she allowed it. What about washing your hands after you take cash before you prepare food, its not being done. Wearing a hair net not being done. If you need a secret shopper I would be more than happy to go around to all your Tampa stores and tell you everything that is being done wrong and each store, just let me know.

Burger King just opened a new store a couple of months ago in Platteville Wisconsin. I was so excited to have a Burger King in this town. I have not heard one person who has had a good experience at this Burger King. The complaints have ranged from the food, the service and even the cleanliness of a new store. How does that even happen --you are only open a week and the floors are so dirty and sticky that you can hardly walk on the. The waiting time is another issue but I think that might be normal. I went there last Saturday and I got a whopper junior which should not be a difficult order. I got it to go and I could not even eat half of it. They had put so much of the special sauce and it almost seemed like they put the tomatoes, onions, pickles and special sauce in a blender and slopped it on top of the burger. It was the most disgusting tasting thing I have ever had. It will be a long time before I give Burger King another shot.

Hello
I went to your Burger King on 68st in Hialeah today Oc 2,2017. I ordered thru the drive-thru and paid. At the moment they gave me the soda and told me to park as my food was not ready. I waited 15 minutes in my car and I noticed everyone after me paid and left and I was still there. I walked into the store regarding my order and it was sitting there. No one knew who it belonged to and the employees all looked at each other. I asked for a refund and to talk to a manager regarding the situation. She was very rude that she didn't want to give me a refund. Later she issued the refund but didn't want to give me a receipt regarding the refund issued. She was very nasty and not very helpful at all. I will never go back.

Regards,
Gladys

The location of Burger king in Belton, Texas. The facility ceilings are water damaged and stained with black mold growing on the ceiling tiles, the air ducks have black mold growing on them as well. there were a lot fries on the floor that looked as if they had be there for a few days, the food was way over cook and cold. the buns looked and felt like 5 day old bread hard and crunchy. I am a member of the Military community and have started to pass the word not to visit this store until improvements are made.

I love burger king and prefer the whopper to the big mac any day! However when my food is somewhat raw it becomes inedible and I can't enjoy my favorite fast food place. When my husband and I went through the drive through the server was rushing us so quickly that she spent more time interrupting to ask "anything else" than she spent listening. We got our food home and realized the whopper jr. didn't match our receipt and our bacon chicken burger was ice cold. It was so cold that it was hard to bite through. I'm not asking for a refund and I'm not asking for coupons. I'm asking for this problem to be addressed before the burger king (store #12673) in Alexandria gives someone salmonella.

Just came from Burger King at 3342 Nicollet Avenue South, Minneapolis,MN. 55407. I ordered two(2) number ones(1) with cheese, which is a Whopper, fries and drink. Instead, I received two (2) double whoppers and some of the SALTIEST, NASTIEST fries I've ever had! We were unable to enjoy the fries at all, had to throw them away. Way too much mayo which made the bun soggy and also looked very unappealing. Spoke with the manager who responded that: "Corporate says to hold the salt shaker upside down and let it fall on the fries until the salt stops coming out on its own." That's got to be one of the most ridiculous responses I've ever heard. Needless to say, we are very dissatisfied with BK food service and the lack of quality in which they serve and present their food. I am a long standing customer of this particular BK, have been going there since I was in high school, year 1978. The standards and quality of the food and the manner in which it is presented to customer has severely declined. One would think and hope that standards would increase but sadly that is not the case. I give this BK experience a Negative 1.

I went to the Burger King in Columbus Ohio at the Carriage Place Plaza this morning (9/17/17) around 10:15 AM. There were 4 cars in the parking lot and initially there was no one behind me and to my knowledge in front of me though I could not see around to the side of the building. I ordered a breakfast combo and asked that my hash browns could be extra crispy. I have ordered them that way in the past and most of the time they have not been. At first my question was ignored and then when I asked again I was told "No." So much for the old commercial "Special orders don't upset us all we want is that you have it your way. Have it your way.....". Anyway when I got up to the window I saw a new woman who I am assuming was a new manager. I would have thought that a new manager would bring positive changes. I also found it very interesting that the receipt I received did not appear to have any identifying information about the store on it such as the store number etc.
I changed my order to exclude the hash browns because I don't want to pay for food I don't want.
In addition, most of the time when I have gone I have only seen 1-2 women of Hispanic decent I assume, and they can be very difficult to understand and I usu have to ask what they at saying again and they usu ask me the same thing. It is not that big of a deal as usu there is plenty of time because I don't want to hold anyone else up behind me and most of the time there isn't anyone. However, I don't understand why they are put at the drive thru due to the language barrier. I love that America is a diverse nation but I think they should be getting more assistance/tutoring from Burger King with their English. I am sure there are rude and demeaning people that are customers and it causes frustration for the customers and the workers as well.
Anyway thank you for your time and attention to this matter.
Gayle L Diehl

Went to your independence, 23rd & 291 location approx. 7:30 pm, with my 7 year old son. They had on loud rap music in the kitchen area with some rather profane lyrics, I mean you could hear it through the entire store. Plus the supervisor, I'm assuming, since he was directing everyone, was smoking on the line. Right up at the front counter. Very poor experience. Really disgusted with my visit.

Beaufort sc .hwy 21.
The worse service ever. Waited for 20 minutes for 2 sausage egg biscuits. Then they had no coffee ready.waited another 15 minutes. They tried to give me a small decaf. They had just given it to the guy ahead of me. He noticed it was decsf after he tasted it. They tried to give me the same cup...gross.
Not only that...i paid for a large cup. Not a small.
The day before..15 min wait and they gave me 2 cold croissant sausage egg biscuits that were cold.
By the time i got my coffee on that second day my food was cold. Didnt save the reciept.
McDonald's is next door. Always packed. BK.. Empty.
The day ive told you about there were only 2 customers in the store.
corbittrcc33@gmail.com
843-271-7580

Almost swallowed a meat sticker that said use wed thru thursday. Bout choked and then spit it out. Have a picture for Burger King management to see. Its a raw meat sticker I was served as a loyal customer.

Today is September 30, 2016 and I visited your Burger King at 4700 Jefferson Davis Highway in Richmond VA at 7:03am. I went to the drive thru and there was a vehicle in front of me. Once I got to the Speaker to place my order a worker that was standing outside in the parking lot advised me that there was no one inside the building. the lights were in and the sign was also lit up. It seems like this location has a very high turnover rate for employees and management. I will not be visiting this site again even though it is closest to my residence. You need to hire better competent people to work and run this establishment.

I complained about the crappy drive-through service at the Burger King on Yale in the Heights and your company was kind enough to send me a coupon for a "free" burger so I thought I would give it another try. This time I went to the drive-through on 6-10 and Yale in the Heights, Houston, Texas and encountered the most rude employee I've ever met! I was trying to explain to her that the coupon I had was for a "free" burger and was mailed to me, she insisted I was wrong and that I had to buy something in order to receive the "free" burger. After trying to explain it to her and giving her the number on the coupon which she repeatedly asked for didn't work, I asked her if I could just drive up and "show" her the coupon.

She ignored me and wouldn't answer, I asked her at least 3 times before just driving up to the window. I gave her the coupon and she snatched it, closed the window and went away from the window, I'm assuming to ask someone about it. After a few minutes she reappeared and handed me a burger and closed the window, no I'm sorry for your wait, the misunderstanding, NOTHING. I was so upset, I started to get out my car and give her that burger back! Instead I cried from the anger, mistreatment and utter disrespect and went to work and gave it to a coworker. My appetite was no longer an issue. I am truly disappointed in your company and the way your employee's feel they can treat their customers that they forget are paying their bills.

And your management staff is to blame also because after all of that madness, a manager could have come out to see what was going on or at the very least see what the confusion was about and handled it. Is no one trained there? I am a dissatisfied customer that want answers.

My husband and I experienced the manager with another young lady manager today, talking about an employee not doing something that the employee was supposed to have done that previous night. What was really hurtful was that he didn't care who was listening or who saw him. I was a supervisor in Food Service for over 30yrs. and the way this manager was flexing his authority was not called for. His name is Andrew at store #239 in Anderson,SC. When that employee came in, he sit him down in front of the people that was there and he was talking loud to him. I think that he fired the young man.Oh I see why they had on the sign outside, HIRING! This manager needs to be trained on how to treat his employees or you will always have a great turnover. I sure hope that the next time I come through your city, Andrew will have had the training he needs to handle problems and that"not in front of customers.

I stopped at your outlet at 776 International Drive Orlando FL and ordered 2 double cheese burgers and off the menu a 16oz fountain drink. The server gave me a cup that was obviously smaller than 16 ounces I questioned her but she insisted it was 16oz so I asked for the manager, she also insister it was a 16oz cup. It is the size of a standard 12oz can but they both insisted it was 16oz. First your employees could hardly speak English and when I told the manager (Menna) I would be writing a letter to Burger King she could have cared less. When I got home I measured the cup and as I thought it was a 12oz cup (see attached photos).

I do not like to be ripped off and a couple of ounces of soda might not seem like much but multiply that by thousands of times and it is a major fraud. This is the sort of thing I will report to the proper authorities and you could find yourself involved with legal problems. Fix the problem at this outlet because it is located in the heart of an international tourist area and non-English speakers are being robbed; not good public relations. FYI: Your company is in deep trouble, why? Just look at the following web-sites, ALL BAD REVIEWS (one star).

Around a month ago right before the Austin BK closed i ordered 2 plain hamburgers for a quick snack. I order them plain since i don't like catsup, mustard, pickles, and onions. When i got home and started eating i discovered them with all toppings on them so i discarded them and cook something instead. Since they already closed for the night i went on the internet and sent a complaint about the incident. I got a reply the next day with an apology and they say they send me a coupon for a free whopper. I received the coupon now and tried to use it last night to get some supper. They looked at it and say they can't find coupon and i needed to find a BK that would honor it. I'm beginning to think it easier to cook or visit hardees across the street where I've never had a problem yet.

Tried the new grilled hot dog. Chili hot dog only 3 beans and some sauce no cheese, no ketchup or mustard or onion or relish. See there are 2 different ways to get this item now, was not told by clerk. the beef hot dog was good, no grill marks that I could see, obviously I was totally disappointed with this meal. Always liked the whopper over McDonalds or Wendy's really annoyed with this latest try. Talk to A&W their hot dogs are good 300 or 400% better than that thing I got the other day.

On March 11 2016 at 4:44PM an order was placed at store #1761. I purchased several items totaling $20.07. The order number is 534. My card ending with 3659 was used to make payment along with cash. However, the employee incorrectly inputted the transaction wrongly. The individual apologized and got the assistance of the manager. He corrected the matter in regards to the mechanical error, then he apologized. Afterwards, he informed me that I should receive credit on my account. He told me to check my account to see if the amount was put back, to date it has not. Fyi: I attempted to use the site listed on the receipt, it did not have the codes at the bottom and would not permit me to move forward. It says, Check Closed. Duplicate receipt.

I specifically ordered 4 egg, cheese and hash brown and it had sausage on it. I do not eat pork and it made my head hurt so bad. I spit out the one bite and it stiill made me sick. I was clear in my order and it was still wrong. I was offered another but was turned off at that time.

On 2/11 @1:30 pm I went thru the drive thru @ BK4390 potters rd. Matthews NC Tried your new long fish meal. HORRIBLE It was luke warm and "funny" tasting. After 3 bites I bit down on what seemed like a stone. It was the size of a small pea. Knowing I would not eat the rest, I mashed the fish with a fork and found 2 more "stones" a little bigger than the first one. What have you done to my BK? A side line- the French fries (ordered well done) where pale and not even warm. AWFUL. Glad I didn't chip a tooth. I have the "stones" IF you're even interested.

On 1--2-16 I went to the Hartland burger king. Ordered two frozen coke floats. Susie snootily replied. We don't make them anymore. I ask if she could just put ice cream in a frozen coke and charged me for both. Loudly and snotty she replied. I told you once we don't make them anymore. I said every other Burger King does cant you and her reply was worse then her last one was. I finally told her just give me two cokes and two ice creams and I'll do it myself. We came up to the window and another lady apologized saying it wasn't me that talked to you that way and she's being transferred tomorrow thank gosh. I will never go back to that store And will let everyone I know know that you get treated terrible at that store and not to go there.

On October 31, 2015 at around 10:15 pm, we had a bad experience at Burger King drive-thru located at 1721 Belvedeer Rd. West Palm Beach, FL 33406. (I was buying this meal for my wife. She was siting in the car with me). I drove thru the dive-thru and asked for a Whopper with Cheese meal, with no salt on the fries and a strawberry milkshake, with "no cream on the shake". The lady that took our order was very unprofessional and rude. She answered back in a mean and loud voice..."WE DON'T PUT ANY CREAM ON THE MILKSHAKE". My wife answered back "THANK YOU"! Every time my wife asks for a milkshake, she tells them "No cream on the shake". This is the first time someone get upset because we asked "no cream on the shake".

I was also asking for "no salt on the fires" but apparently the lady turned-off the speaker. I repeated this several times until finally she answered and I told her that she was very rude and I drove up to the 1st window. I asked for the manager and she replied "I am the manager". I asked for her name and said "Vilma" . I told her that I was going to complain about this and that she should not be working with the public. We then drove to the Burger King located at 4175 Okeechobee Boulevard, West Palm Beach, FL 33409 (See attached receipt). I asked for the same thing and to make sure, my wife said "no cream on the shake". The lady said "OK". We got out meal and drove back to the house.

I stopped off at Burger King in Key Largo, Florida with my sister and nephew on my way home from shopping in Florida City. I do not know if this location is lacking a manager, but it was the most disgusting Burger King that I have had the misfortune of walking into.
The trash was spilling over everywhere. Over by the drinks dispenser was a mess. A large majority of the tables had not been cleaned either. Needless to say we did not hang around to buy our food there and a couple behind us obviously felt the same because they walked out as well. I wish in hindsight now that I had taken a photo, but all I wanted to do at that moment was get as far away as possible from this hell hole.

Went to Burger King #4547 this morning in Moraine, Ohio to get my breakfast to take to work with me. Sat down at my desk to egg my Sausage egg and cheese sandwich and they gave me the wrong sandwich. They gave me ham and I hate it. Help need to pay closer attention to what they are doing. Lesson learned for me to go back to checking my order.

My husband and I went through the drive-thru in Sheridan, Arkansas on 29 October, 2015. It was a freakin disaster! EXTREMELY slow and the girl had me repeating the order numerous times...really? I am a teacher and I know I was speaking clearly and loud enough! ONCE the order was correct on the screen, I drove around to find that my order was $21.45....WHAT...I order a Whopper, Fish sandwich, 2 large fries and a large sweet tea (my husband had his drink in the car). I tried questioning and the attendant said that my receipt would be on the bag! When I finally did get the order...of course...it was wrong! People go through the drive-thru either because they are in a hurry or just lazy...regardless of the reason...the customer should not have to wage a freakin war to get food they are paying for! Burger King...you just lost a customer!

I visited Burger King on Denby dale road be Jnc 39 of M1. I ordered our meal and asked for a coffee. I was told I could have black or a cappacino. But I wanted milk in my coffee. She said sorry we have black coffee or cappacino. :-(. Whilst it took them ages to do our food, the amount of complaints whilst there was unbelievable. A customer had ordered burgers with no mayo or mustard. She had to complain twice as the teller had not paid attention to what she had requested, both times she got burgers with mayo and mustard. A chap brought back his coffee as it had all curdled. Another couple had to dispute their order as it was incorrect. I don't really use Burger King and for quickness will use McDonald's. I think I will stick to Mc Donald's from now on.

The burger King on E Mullan in Post Falls, ID. The order was wrong and the staff rude, and ordered a large fry, and came only half full. No apologies, nothing. They said they were busy, but that is not an excuse. Also, every time we have gone their coke ice machine is not working.

On 7/1/2015 at 9:15 pm I went to the Burger King on 1117 Central ave, in Summerville SC. I drove up to the restaurant and there was an employee outside and I asked him (a male about 5'10", white with a mustache and wearing glasses) what time the dining room closed and he said it was already closed and that I would have to go thru the drive thru. I pulled my car around to the drive thru and after about 15 min I got my order and I asked the female employee working at the drive thru (white with long dark hair) what time the dining room closed. She said she did not know and then looked at the clock and said now and it was 9:30 pm. I feel like one I was lied to by the employees in the front because he said the dining room was closed, and she first said she did not know when the dining room closed and two she just looked at the clock and said now. I feel this needs to be addressed by the management at that store that Burger King is being represented this way.

Went to burger king on highway 6 and beechnut 8404 highway 6 south Houston tx the employee female was rude to me refused to serve ne spit in my fiod and ask me not to come to burgerjing again. Sge slamed the window. At me, I asked for her name she refused to tell me yelling and screening at me. I complained to the manager he did nothing. It happened today 6-12-15 at 3:54pm. This is not the first time said emploee is doibg such to me.

The wifi at the Phoenixville pa store has not worked in over two weeks. I was a frequent patron, but now I go to McDonalds. I will not return until I am assured that Burger King in Phoenixville pa has a working wifi.

Ordered my food at the drive through window at the Grand Rapids, Mich. at the Plainfield Ave and Cannonsburg Road location. I ordered two woppers, 2 vanilla shakes and 1 water. I told them I had a coupon for buy one get one free. I got to the window, got my woppers and the water drove out. I realized I had forgotten the shakes, got back In the drive through line, ordered 2 chocolate chip cookies for a dollar, drove up to the window again said.... you forgot my vanilla shakes, and handed her the receipt.

Her response was can I please have a dollar 6 I gave her the dollar 6, she rudely hands me one shake, then says here's the other one. I was very offended by her attitude. No "I'm sorry" or any thing. I momentarily paused in the drive through line and looked at her wanting to say something to her but I held back. She looked out the drive through window and said sarcastically "do you need anything else?" I responded, "No" rather perturbed. Then she sarcastically waved her hand at me and said "Ok Good Bye."

This is not accepable behavior for someone who deals with customers on a daily basis If I were her manager. I would give her some well needed training or possibly the manager could use some also. I almost went back to that location and confronted the manager about it but decided to vent this way may be more productive. I am going to mention this to anyone who asks me about Burger King. If the subject ever arises. I am discusted .

The whopper has always been my favorite sandwich for over 20 yrs. I often stop at Burger King, #11248, after shopping in the area. BK is located on Zeeb road near Ann Arbor, Mi. Recently, I have noticed staff problems, often no cashier and a constant change in employees. Today I stopped at noon. There was a long delay in taking my order, no cashier and a long line of cars waiting for their orders. When I finally got to the pick-up window, I paid for my whopper. There seemed to be a lot of confusion inside and after 20 minutes, I just left. I think you need a new manager there. I'm sure you are losing a lot of customers there. I usually never complain about this type of thing but it was my favorite restaurant.

I will have to drive into downtown Ann Arbor for my whopper from now on.

We went thru drive thru for breakfast and it took them almost 10 min to get us our order then we didn't even get a sort for the long wait time! Had we not have already paid for our food we would have pulled out!! That was senseless considering we were the only ones in drive thru!!!!; not very professional since they represent burger king!!! Not a happy customer!!!

I am complaining about the so-called coupons you give out. I always buy the double whopper meal when I patronize Burger King, so when I received some coupons for a whopper meal, I took them to my favorite Burger King restaurant.

Unfortunately, what I thought was a reward for buying so many whopper and patronizing Burger King (you are the only fast food burger joint I go to), turned out to be a false advertisement for the whopper. Instead, I got a very small burger that resembled nothing like the whopper.

I got all the way home and went all the way back to the store to tell them they gave me the wrong sandwich (silly me was actually expecting the double whopper I always buy that was advertised on the coupon. The manager told me I had the right sandwich and just to prove it he painstakingly pried the two sheets of burgers apart to prove it was a "double" burger sandwich, nothing like the picture of the sandwich on the coupon. I will never use your coupons again. Very disappointed.

My Mother and I ate at a store in Kernersville NC today, Sunday May 3rd around 12:00 noon. I don't know the store number, I just didn't want to even talk to the manager at all. There was a family in front of us and we waited patiently before our order was taken. When we were ready to have our order taken, we gave the lady at the register a coupon. She took off the one sandwich that was free, with a buy on get one free coupon.

Upon waiting for our order, people behind us kept piling in. We waited and waited and waited. My Mother has a very bad back so she went and sat down. Our food was kept in the warming bin for a few minutes then put on a tray. The manager on duty was waiting on all sort of food from the grill area. We waited almost 20 minutes before we got our food. By the time we got it, it was cold. It sat on a tray for over 5 minutes.

I'm boycotting that restaurant from now on. We've been coming here for years. It has gotten slower and slower and the tables are hardly ever wiped off. I work at Macdonald's. You think that a Macdonald's restaurant would have that kind of sorry service. It's just pathetic how sorry that store has gotten. I'm sorry to give you this message, but I'm not eating at this store ever again. The rating system for today, was a minus 3

I tried to use your feed back at mybkexperience.com. It said that your don't need my feedback since you reach your limit (Paraphrased). My suggestion is to either do the surveys or not. Don't limit them. This was my first survey that I tried to fill out. I eat at BK once a week or more and this really is a bad marketing if you go at it half hearted. I guess I can go to McDs for the next couple of weeks until I crave a Whooper again.

I went to Burger King 8238 N. Oak Traffic Way Kansas City Mo. this morning. The young lady in the drive thru was extremely rude. I told her that I wanted the sausage croissant meal with coffee. She stated, "you want the number one," in a very rude tone. I said no I don't want bacon, cheese, or eggs on the sandwich. So I repeated it. She stated the price and said pull up to the window.

When I got up to the window, there was no smile, just a disgusted look as if I was getting on her nerves. Well, I guess I set her off, because when I saw how small the coffee was, (still trying to be nice to her), I said "I'm sorry can you make that a large coffee please". She slammed the drive thru window shut, rolled her eyes and put the small coffee down and got a large cup. She then opened the window back up and took my money and handed me the coffee all the while with this mean look on her face.

I asked her when she gave me back my change, "What's your name?", that changed everything, she goes "Marissa, can I get you anymore creams or sugars?" I said nope and drove off. She didn't even give me a receipt. I was too out done to even go back to get it. And the food was cold. this was at about 6:50 in the morning. Everything should have been hot. This is unacceptable, not trying to get her fired, just some training on how to treat your customers. If she doesn't like what she does, there are hundreds who would love the opportunity.

Burger King in Mansura, Louisiana is sad and, its been horrible for years now. Manager is very rude yells on speaker at people while ordering she surly is not happy to be there at its very well known. if any one even answers the speaker at all you can see cars drive up for hours sit 5 - 10 minutes then drive off cus nobody even answered them. If any one is answering the speaker that day boy are you lucky because they still take forever and all the cars get backed up in the line most get frustrated and drive off. If your lucky enough to actually place an order when you get to window to pay they ask each customer to back up to reset their clocks then your stuck forever at the window waiting to pay and get your food. Better check your food while there cus if you drive off your screwed if you have to wait in line again till they answer you and chances are your order is wrong or they shorted you some thing.

I went there recently for a cup of coffee not a one car in line waited 5 minutes to place order manager yells we aint got no coffee made I said ok then just give me a large coke i pull up at window they did not even have change for a 10 ten dollar bill waited another 5 minutes for change and for some one to fix a coke. The place either needs a major employee change or shut it down cus its loosing business. I honestly quit going last year and now we in 2015 this was first time trying to again still aint nothing changed. Some one with the corp of bk needs to drive up there and surprise them all my advise go at night that is when its worse.

Ordered 2 sausage and egg biscuits W/cheese and two sausage and egg w/out cheese. Didn't check the price which is my fault, but it was $13.07 which is outrageous in itself. Check to make sure I had 4 biscuits. When I got home I had two sausage, egg and cheese and two sausage only (no eggs). Not only was the price terrible, but the order was wrong. Paid for more than I got. Last trip to the old BK! With that kind of pricing everything should be perfect.

I just got out of Winter Garden West Colonial Drive location where I was stuck in line for over 10 minutes honking my car horn, due to the fact that my two boys got sick & had to go to the bathroom-It was an emergency!!! My boys were forced to pee and throw up in a paper cup in the car line! Once I got up to the window, I was so upset & expressed in words what had happened. The young girl employee laughed and argued with me that they had to wait on French fries! What I can not even begin to explain how wronged we were. We never got food and then after a young man said he was sorry he went to take someone's order inside and laughed and had a wonderful time at our expense!! We were humiliated, disrespected, laughed at, and treated worse than animals! I will be contacting my attorney tomorrow!

I am very disappointment and upset for my experience few minutes ago at the location show on this email. This store is a very busy store normally the waiting time is longer than the average BBK, that’s okay I go there for the convenience, but today after waiting for 15 min in line, of my 30 min for lunch, I realized that the store was out of patty for your signature dish, the Whooper, no whopper jr either. Where is the manager?, why don’t tell the customers before the wasted their time on a line?, Why not closed the store or put a sign at the door, or even better have respect for your customers and have some employ informing people of the situation.
But not only is the aggravation of the waiting and not having what I was looking for, is the attitude of the cashier, very rude and very unsympathetic. Please train the manager of this store, if you have a situation like that put your best employ on the front, the faster taking order, the most accommodating. I think what trigger me sending this letter is the fact that she did not have any respect or consideration for other people’s time, no customer service experience and very unacceptable attitude, rude and making faces like she was doing me a favor. Please I hope you can correct and train better your employees.

This morning, after my girlfriend and I got breakfast, my girlfriend was harassed by one of your managers. When Sandi went to get her coffee refill, this manager, a somewhat chubby black woman with blond hair (I don't she's a natural blond) told her, out of the blue, that "you can't hang out here" and said she would be loitering. We have been frequenting this Burger King, at Beaver Dam Road and Bristol Pike for a few weeks, and never had a problem. Sandi is homeless, and sometimes when I have errands to do, I leave her here with some money to buy coffee or something. Today, like other days, we came in and quietly ate our meal and sipped our coffee. The problem is not that Sandi would be taken someone's seat when it's crowded, just that, evidently, this manager is discriminating against the homeless. Oh, and this manager said another manager complained about Sandi loitering (a dubious story). Why would this other manager not tell Sandi directly?
Sandi and I generally are quiet when we visit Burger King and don't bother other guests. In fact, we've gotten to know some of the regular guests here and enjoy talking with them. And we always clean up after ourselves, leaving the place the way we found it. Other customers have been extremely loud and leave trash on the table and the floor. Last night, three older teenagers almost blocked the way as they played their "music" loud and danced around. Another customer's little boy bounced a basketball around, almost knocking the ball and himself into customers. Sandi is undergoing chemo therapy and always wares a "cat hat", even inside as she has lost most of her hair. She doesn't cause problems like others have and cleans up after herself. This is clearly a case of discrimination and harassment of the homeless. The manager just coming out of the blue when Sandi got her coffee refill and telling her she can't stay long, while we were still eating breakfast, is arbitrary and capricious. Other people hang around and socialize and other managers don't have a problem with this. I've only seen this manager two or three times in the past couple weeks Sandi and I have been coming to this Burger King, and this incident has left a bad taste in my mouth (pun intended). Sandi is going through stress, with the cancer and being homeless. Burger King should not add insult to injury by harassing and discriminating against her. Please do something about this discrimination and harassment.

I ordered 2 extra long cheese burgers and a fish sandwich and a small smoothie. I asked the cashier to explain why my order was 22.00 and she walked off and left me at the window. She started doing something and walked off frown on face like she did not want to help me. I stayed at the window puzzled and finally another employee asked if they could help. They went through the order and found I was being charged for a meal I didn't ask for. The cashier was very unprofessional and acted as if she did not care. I had to wait for a few minutes till my meal was re cooked. When I received my order, it was cooked to a crisp, black and hard. I have no intentions on going back. Burger King restaurant in blytheville, Arkansas!

I went through the drive through as I do each morning at 7:22 AM. The young lady that took my debit card swiped it then laid it face up, numbers exposed on the register while she went to make my coffee. I immediately called out to the girl to give me my card back. She tilted her head as to acknowledge my sounds but then ignored me, when she turned to give me my coffee I asked if she did not hear me. She then looked at me with a disgusted look and closed the window in my face. In todays climate with cameras and all sorts of tricks it is very dangerous to leave your card exposed. All the other times after the card is swiped they give it directly back to me. Not this girl. I did get a chance to speak with the manager, she did apologize but the issue is not with the manager, it's with the young lady that served me and possibly the training Burger King gives it' employees, both about how to handle cards, and secondly how to provide a paid for service.

On 4/6/2015 at 9 am i was traveling for business and stopped at your store off exit 76(10385 N us 31). I was craving a burger,and im so glad you offer them early. I pulled into the drive thru ordered a double whopper meal, took a little while but I understand that.My food came out, I drove off ready to pull out onto 13 north, I opened the bag to find 2 tater tots,2 breakfast sandwiches. I was running late and almost went on, but as I said, I was really craving a burger,so I turned around. I waited through the drive thru again. The girl gave me a new bag, and told me to keep the other. I said what am I going to do with that,and she replied she cant take it back.I argued the point and told her to throw it away then, she reluctantly took it.I get back out on the interstate,and I don't know how, but I get hot fries, and a cold burger!

Your usual site not taking info - I want you to know that this morning's experience (04/05/15 at 10:20 am - Store 11659) was way below par. Unusual for the place - maybe the cat was away this Sunday! It took 9 and one half minutes to receive two croissants. I was the only one in the drive up lane - and there appeared to be 1 person at the counter. Caitlin never in that interim appeared at the window to indicate she was sorry for the delay (no cars ever came up behind me while I was in line). Nor did she indicate such when she passed me the bag. I asked for a receipt, for I never received one - "I threw it in the trash - I'll print a new one." Maybe it was the kitchen's fault, but she was the face of that business. Maybe some training - and a faster cook!!

I ordered a Whopper, Jr. meal with cheese. (this is a complaint against whoever made the sandwich, not the guy who took my order.) when I got home, there wasn't any cheese, even though I was charged for it....I put on my own cheese, and while looking at the inside of the sandwich, there was one pickle, one tiny slice of tomato, one tiny ring of an onion and the lettuce you could hardly find. I remade the sandwich, adding my own cheese, pickles, onion and lettuce.