Burger King Complaints Continued... (Page 7)

Yesterday apx 4:00pm my husband and i went to the north versailles, pa drive thru. 1st i couldn't understand what the girl @ the order window was saying. I asked her 3x to repeat herself she was not talking clearly and i couldn't understand her at all. i ordered 2 jr whopper meals and told her i left my coupon at home. she charged me like $9.39 for 2 meals. I threw away the receipt, you can check the register tape with my order. We then ate our meals when we arrived home and were very disappointed in the quality of the meal. the buns on both burgers were dry and stale. I called the restaurant and they said to bring it back. I said i'm not coming back when it's 20 minutes away each way from my home. I asked for a refund (for my next visit) they said they can't do that. Since They were unable to assist me, can you send me coupons for two (2) free meals at a later date. I frequently eat at burger king and this the 1st time in over 30 years i ever experienced a problem. Thank you for your assistance. Renee' Konias

A manager (Fea) came in yelling at a couple employees telling them to shut the up and putting her hand in their face, also was throwing creamer in one of the employees face.

Today I decided that I would have something from Burger King. I stand online to order a #1. Durning the process waiting for someone to take my order. You have one Clark notices me but not asking for my order just for at least 4mins doing what ever note even say sir I'll be right with u. Store is in Elmont ny.... I left and when somewhere else to eat ghetto service

Orange juice was almost water at Burger King. If I go there I expect a certain level of customer service.

burger king me and my 3 children where in burger king on the 3-9-15 and one of the employes was very rude her name tag said Cheyenne me and my 3 children was dinning and she came over to my table where we was eating our meal and she grabbed my 13 month olds high chair and pushed it back with my bay in it and began to clean our area it was upsetting to me she had no right to grab my babys high chair with her in it she should have waited until we where through with our meal before cleaning our table and swiping under our table it could have gotten trash in our food and my baby could have fallen out of her high chair when she grabed her and pushed her chair across the floor like she did that could be a law suite so please do something about this employe at burger king by the name of Cheyenne she is located at the burger king at 1605 town square SW

Rowlett, Texas has no burger king! Come on guy's i need a double whopper stat!

Went to the burger king in Chalmette, LA didn't have sausage but ham and bacon only really. Needs to be closed down.

Went to the BK in Fairhaven Ma about 7pm tonight. Ordered 2 fries and 2 Jr Whoppers got home a 4 min ride everything was cold! Really ! Now I had to listen to my husband complain. This is not the first time this has happened at this location, simple request I want my food hot.

Went to the Traverse City Mi. BK at US31 South and M37 Intersection on Friday th3 13th ( should have known) and ordered 2 Bacon double cheese burgers and a large order of Onion rings. Getting home (about a 10 mile trip) I find an order of chicken nuggets. No cheeseburgers, no onion rings, just nuggets. No I didn't call or return that day, didn't know I was suppose to. The following Monday I stopped by on my way home from work ( something I would do 3 or 4 times a week. The manager was nothing short of rude. Frowning she asked if I had called I told her no, I didn't know I was suppose to. People standing behind me were getting mad at being held up. The manager finally came back and said I will do it this time but next time call. Really? So she thinks this will happen again? Instead of making me feel like a fool in front of the other customers she should have had a talk with the lady that put the napkins in the bag and was laughing and talking with her co-workers. BK is no longer on my list of fave places to stop. I realize this won't hurt your business a bit but at least I won't be treated like a fool anymore.

I don't normally do this, but the last few times that my family and I have been to the Burger King in Hastings MN; the food and service have been horrible! Today, my daughter and I went out to eat lunch and bothe the service and food were horrible. I knew that we were in trouble when we walked in because I saw two fries and chicken nuggets sitting there...not even under any warming lights, mind you! Now, I understand that fast food doesn't mean that I am foing to sit down to fine dining, but I do believe that my food should be warm and the staff should be curteous. So, our food was indeed cold and when I asked the staff to warm it up in the microwave, they proceeded to heat it up...too long and the food was beyond chewable. The bread and meat were cooked to the point that it became hard, as well as everyhting else. The staff was irritated with me for wanting my food warm. I don't really understand why I was such a bother, considering they were just standing around, laughing, and doing nothing. I have been to many Burger Kings across the country actually and Hastings is by far the worst that I've ever been to. Your staff in Hastings should take a lesson from the staff in Lake City MN. The establishment in Lake City seems like a supper club compared to the Hastings store. Lake City always has HOT food, curteous staff and really want to let you know that as well! Thank you for your time, Sincerely, Derek Dickinson

My husband and I went to the drive thru at the Burger King on Middle Country Roach across from the Centereach Mall in Long Island on Sunday, October 21st and purchased 2 Chicken Parmesian Sandwiches. We sat in the parking lot to eat them and half way through my husband bit into a piece that was almost jelly like. He looked down and it looked like gelatin, it was raw. We went back to the drive thru and showed the person at the window and they took it to their manager. We waited almost ten minutes at the window and no one ever returned. After the ten minutes the same worker came back with another Chicken Parmesian sandwich and my husband refused it as he did not want to take a chance again and that he would either want a burger or his money back. The worker then said he would have to go back to the manager. Another five minutes later the gentleman comes back with a burger. The manager never came to address the issue with us directly to apologize or anything. That night my husband suffered very bad stomach pains and was vomitting through the night. Burger King is my families favorite burger place but after this and the type of customer service we received I'm not so sure how often we will frequent the establishment. Maybe new training needs to take place.

Dear Burger King, I am so pissed off I can hardly write. I've been going to this particular Burger King for over 10 years.. I was never insulted like this before. I am a handicapped senior citizen. I ordered lunch and usually sit at one of the 3 tables with chairs. you worker in the pictures had stuff on all 3 tables Including baby stuff and a baby bottle, I had to squeeze in sideways at a both right next to him. he completely ignored me and was sitting at the first table texting on his phone.

while the baby was throwing his keys on the floor and running around my table. he never asked if I needed one of the tables he was occupying. there was another employee having his lunch at the last table. At first I thought the boy was just a rude customer, until I noticed he was talking to the worker next to him and the manager behind the counter. also in pictures. I was just about done eating.

then I took out my cell phone and started taking pictures, that's when he stopped texting, got up cleared the table he was sitting at and got the baby off the floor. He went to the side door and talked to his manager, they both looked and the boy went back to work, trying to hide from me. they never apologized or nothing. I really pissed off. I think your help in this store needs a talking to, I'm not looking for any free hamburgers, I'm just pissed, cause I eat at Burger King about 3 times a week .

I hope this helps you control some of the attitude at this store. What got me so pissed is he could see that I was having a hard time fitting into the booth. but was having fun watching me struggle.

I went to the Post rd. store in warwick to order a double cheeseburger with a large fry. My fries were extremely cold and when i asked one of the girls, i believe her name was Sam, if i could have a new fry she rolled her eyes and said sure with an attitude. I had already been waiting atleast ten minutes for my order. The store was not clean and could have been ran better by monkeys. The manager (Rebecca) was yelling at all the employees as she stood in the same spot and didn't seem to work at all herself. She was very rude and unprofessional telling the employees she was going to "cut someone head off". Another lady behind me asked to eat in the dining room, the employees put it in a bag, and when the lady asked for it to be on a tray they said "oh they're all dirty we dont have anymore". Overall the place was a disaster and i wouldnt be caught dead going back to that store.

I work 1 block from this Burger King so I go here almost everyday and every time I go to that location there's never a cashier at the counter and there's always a line of 3-4 people waiting for someone to take their order. And I've had to wait up to 30 min just to order my items. The staff their are really slow, the manager tries his best to comfort the customers and apologizes politely for the wait, but that doesn't make the experience any better. I only order about two value items every time and always end up waiting 10-15 minutes just to get the items I ordered. This bad experience defeats the purpose of having a fast food restaurant. I think that if there was one more employee hired at that location then the wait times would decrease and the experience would be a much better one than what many customers experience on a daily basis. The location is 825 N Nova Rd, Daytona Beach, FL. Please take care of these problems or I will start referring my friends and families to the Checkers across the street. Thanks.

I used the drive thru for my order. I was taking the food home to eat. I was half way home and realized that a Whopper Jr. was left out of my order. I had to turn around and go back taking extra time. I went in to get the Whopper Jr. and I told the host that I wanted my other 2 Whopper's replaced with fresh hot one's, because by the time I got home, they would not be good to eat, from the extra time involved in going back for the Whopper Jr., that shouldn't have been left out to begin with. The host told the manager what I wanted, me the paying customer, and the manager refused to do it. This is the worse service I've ever had before. By the time I got home the Whoppers were not warm or hot, and not any good at all. I will never go back to that location again, and the manager that doesn't care enough to make customer's happy, shouldn't be a manager.

On Friday October 18th at 5:05 pm I entered the Burger King located at 1745 Silver Star Rd, Ocoee, Fl. I was with my Wife and 2 kids. There was nobody on line in front of me and there was (2) Female Employees I am assuming Supervisors (one had a white shirt and the other had a dark gray shirt) who were standing at a register talking amongst themselves. After approx 5 minutes another female employee came to take my order. By this time a few more customers arrived and waited on line while the (2) female supervisors continued their conversation and never acknowledged the customers. Approx 10 minutes later a young male employee who appeared to be overwhelmed handling drive through and now dining came to assist taking orders.

It took approx 20 minutes for my family to receive our food (not the complaint). A couple who was standing on line for approx 20 minutes approached the young male employee asking him if he is always working hard with no assistance from management. The couple then advised the (2) Supervisors (who were still having their conversation) he had taken their photos and is going to contact the district manager. I was appauled when they both responded by laughing in his face and telling him he should have let them know he was going to take a picture so they can pose for it.

At that time the couple left the business without purchasing any items. Upon the couple leaving the Female Supervisors began to laugh louder and calling them names loud enough for the whole restaurant to listen. My family and I left the establishment at approx 5:55pm and both Female Supervisors were still standing at the register talking and ignoring any customers who entered, leaving all the work to the young man.

I have been a Burger King customer for as long as I can remember and I have never seen such unprofessionalism and disrespect by an employee let alone a supervisor. My wife was so disturbed at what she had seen, she refuses to ever step foot into a Burger King again. I understand that socializing in a workplace is common, but it should be refrained in an area where customers might feel they are ignored. I understand I am only one voice and I will probably be ignored, and my family not eating at your establishment will not bankrupt your company, but I do feel this issue should be addressed.

On Saturday December 15, 2012 I used the drive-in at Burger King 5490 @ 517 Cahaba Park Circle Birmingham, AL. When we begin our initial order the worker was very rude and short. After we completed the order she then asked us to hold on, and then after several minutes she returned and asked that we repeat the order again. We asked about the special promotions that you advertised and she was very short and nasty in her response. Upon arrival at the food window our food was just dumped into our car and when we asked for ranch dressing-we paid for it and it was dropped into our car. There was never a greeting or even a thank you. I am not a regular BK customer because of the continued poor service I have received from your stores. The quality of your food has dropped drastically in the last few years and as just one consumer who would return I would suggest that your workers develop some speed in fulfillment of orders and some people skills realizing that without us there would be no need for them.

Hello and how are you doing? I stopped @ Burger King Store #5020 located @ 106 S. First Street, Garland, TX 75040 @ (972) 275-6599 to get some lunch. I asked for a Mocha FRAPPE and some chicken nuggets. The lady gave me the FRAPPE without the mouse in it. It was horrible.

I asked her why would I purchase a FRAPPE without the whip cream, I might as well drink the chocolate milk. She was unaware that she sold me a FRAPPE without the whip cream. Well, I was just in a hurry I drove away.

I would appreciate if Burger King refunded my money please. Thank you.

My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.

It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.

Once again I wanted fast food, i was in a hurry and stopped by the Lafayette In location on Teal road. I only order the bk stacker with no cheese and no sauce. But every time, it is all messed up. I was the only car in drive thru. I got onions and a got of that sause which i despise, only to discover it when i get home. Plus the fries were cold...but they always are. I dont like to complain, but your burger king sucks there. I always get wrong food, and have to pay for something i cant eat. So you might say, just take the onions off, still taste like onions. I might tell you, oh sorry we added dog shit on your sandwich, just take it off..for real, i never going back there. And i ahould be reimbursed for all of the times my order was scrwwed up and i didnt have time to go baxk. I work tqo jobs and breakfast was convenient for me there. I qould stop by every morning, until i had enough of the breakfast ppl being just plain hateful and nasty. Imagine how much more business you lose because of bad attitudes and consistantly messed up orders. I would think in a recession, those things should matter.

On March 15,2013 I went to the Burger King located at 4545 West 95th Street in Oak Lawn.
I wanted to order the Friday Lunch special which was the Alaskan Fish sandwich for 4.99 (included drink and a fry) The worker at the counter told me there was a deal buy one fish get one free. So I opted for that deal. After a fry and a drink my total was 7.33.
When I tasted the fish sandwich it was awful. It tasted like it was bad. I threw both sandwiches out.

ugh unbelievable what the manager of the north Loganburger king did! on Saturday night i went to burger king like i always do and their manager took my order, he greeted me right saying "welcome to burger king what can i get for you?" anyhow i understand its Halloween but his costume was offensive! he was wearing a simple whit blanket but you could not only see his chest but half his ass was out and he ricked of alcohol! not only that but after he took my order he went and smacked some little girl on the ass! i mean WTF! she looked like she could be 16 years old this guy needs to get FIRED!!!

I Stopped at burger kingon Filmore in Colorado Springs, CO #17384, and the guy that took my order sounded like he was on drugs, got to the window, one car ahead of me, car in front had to pull off and wait for his food, I waited over 20 minutes and could see into the the restaurant. The guy that took my order got it wrong and was standing around picking at his face the whole time, asked to speak to the manager and he said he was,when he walked out to give the guy in front of me his food after 15 minutes he had to pull his pants up twice walking to his car.

I eat very seldom at fast food but where did the fast food go and where are the manners. I am done going to burger kind id rather take my money and go spend it at MCDONALDS!

I actually have more than on complaint about the Burger King restaurant on Missouri Boulevard in Jefferson City Missouri. Tonight I went thru your drive thru to order a sundae. The price listed on the board was $1.00 and nothing on the board indicated anything that might change the amount. The employee said it would be $1.39 and I asked why when the board said it was $1.00. He said the board was wrong. The same thing had happened a few weeks ago when I tried to order a cone and the price listed was fifty cents. There is a law in the state of Missouri which says the item has to be sold for the price that is listed. The prior time I talked to the employee and he said that he would be stealing from the company if he charged me the price listed. First of all, his customer service skills need to be reviewed and the store or company policy needs to be reviewed.

My other complaint on customer service is how slow they are. You have had some good employees in the past but apparently, they are no longer at this store. I think customer service is a skill that needs to be taught if you are going to deal with the public. Your place is not alone on this but I am not dealing with others tonight.

The third issue, and it is something I can do something about, is the dirty drive up area and window. The window is filthy and the ledge area outside the window looks like it has not been cleaned at all this year. It has been bad but it is getting worse. I don't know how it is inside but I assume it is not much better. I think someone form the company needs to review this location and if I do go through again, I will check to see if the prices are changed and if any visible cleaning has been done.

I am a Burger King employee and my bosses are treating me so unfair and so cruel to the point I don't want to show up to my job and just quit ! They take advantage of me because I will not speak up I am the only one who they ever tell to sweep the parking lot and scrub the floor etc ! Just today my boss took my name out the working Shuduele for tomorrow added her name with my hours and told me there cuts in hours and before I left she had told me " he's not good for anything he doesn't do anything" also " ha that's why I took your hours for tomorrow and you can't work". That was the embody cruel thing I ever witnessed in my entire life. I was getting 30 hours and within 2 weeks I'm barely getting 15. I feel like I'm seriously getting ganged up on in work by my own bosses. All the other employes talk, eat, use their cellphone etc and all I do is wash dishes or clean.

I've had the worst experience at Burger King. Wasn't no "Have it Your Way," there! This is my first complaint ever, and this bad customer service has happen twice at the same location. I went through the drive thru and ordered the two for three special.

I waited in line for about 5 minutes, mind you this wasn't rush hour, (breakfast, lunch time, or dinner) and then after I paid for my food I was told to pull up and wait. I did with my screaming 5 month old and three older children, and waited for a total of 15 minutes. I wanted to get my money back and just leave.

So as I went to go inside and ask for my cash back to take my business elsewhere, an employee came out and almost gave my order to one of the other three vehicles waiting for their food too. When I did finally get my small order, the food was cold! I called and let them know about it and I was told as long as I bring my receipt I can get the two burgers again, however I only have 48 hrs to redeem them.

I hope that something can be done about this because I enjoy Burger King food, and I won't be returning to any more Burger Kings because of the poor customer service.

Thank You,
Shalon

This happened at Burger King on Rt. 28 in Milford Oh. 45150 513)831-3392 my order# was 39 May 1, 2012

Went to Burger King last night at 7:15 pm asked the girl at menu if a Burger King stacker was single meat or double meat patiently waiting for a reply while she talked to another employee in the back ground. I said hello she then responded no! Then asked of I wanted one very very rudely! I then said well I dunno I asked a question and then she responded back very rudely again well I answered your question. No could not have answered the question I asked she wasent paying any attention. I then told her never mind I wasent going to get anything from there and left. I then called Burger King to talk to a manager called 8 times with no answer at all. I will probably not be going back because of there customer service its ridiculous. Not sure what y'all do with the complaints or how you handled them but please don't repeat my name to any employee .

May 1, 2013 at 12:30pm I went through the drive through at store #10316. I ordered 2 double cheese burgers, 12 piece loaded tots, large coke, large dr. pepper. I had to tell the guy working the drive through that I wanted the 12 piece loaded tots 3 times. He then asked if I wanted them loaded! I said yes and then there was silence. I said "Hello" he said "yes can I help you"? I then asked him if he would repeat my order. He said "3 double cheese burgers (I only ordered two) a 12 piece order of loaded tots, lg coke and a lg dr. pepper". I said "no only two double cheese burgers not 3". He said "you only want two double cheese burgers"? I said " yes that is correct". Then there was silence once again. I said are you still there? He did not reply so after another 30 seconds of silence I pulled to the window. I told the cashier that I needed her to repeat my order because he obviously did not hear me or something and would not repeat it after he got it wrong. She said " that was 2 double cheese burgers lg loaded tots, lg coke and lg dr. pepper. I said yes that is correct. So, i got back to work gave my co-worker his burger and i then sat down to eat. They gave me 2 double stacks (which have bacon) and the burger sucked because I do not like bacon. I did not get my 12 piece loaded tots and they gave me 2 dr. peppers and I can not drink dr.pepper. I am unable to return the food and drink because I have to work so I do not get a burger, tots or something to drink. I tried to call the store and they will not answer and then I get a fax machine tone. THAT IS THE PHONE NUMBER LISTED ON THE TICKET TOO! I am very pissed and hungry....I will write to the paper about this Burger King if something is not done. This is not the 1st, 2nd or 3rd ect........problem we have had with them. Please make this right for me. Thank you.

On December 10 2011, I gone up to the drive threw window on 56 street and Bush here in Tampa Florida. order a chicken sandwich and French Fries. I did not check my order to see if every thing was ok. so after I got home washed up ready to sit down to eat. I notice the chicken sandwich was burnt black burnt. so I go back to Burger King. ask to speak to the Manager. he came up to the counter I said to him when I put the Sandwich on the counter, that I would not serve this to a homeless person very nicely. he lash out at me and said you dont come in telling this to me I Didn't make the Sandwich you don't come in here telling this to me.

I said to him sir I'm not lashing out at you I'm only saying to you that this was not right to serve this to no one Burnt black chicken and there was other customers there. so he went on , and on. so I said just give me my money back. he did give me my money back and I said Thank you. he never did say you are welcome neither did he make an Apology. all I'm saying is that he did not go about it the right way as being a Manager. I did not get his name. but I know him if I see him again and he is a black Manager.

On March 24, 2013 @ 1:13 I went thru drive in window of store#7881. Ordered 2 Whopper Jrs, fries and onion rings. When I arrrived home, one of the Jr.'s has NO burger. I tried to call the store and let them know what was happening and got no answer.....just a large shrill as it was a fax#. Drove to the store and explained what had happened. The person took the Jr back and proceeded to correct the error but by using the original bun and condiments. No apology was offered. I waited and when the Jr was up, the person in the back stated that the Jr was for that "dude" at the counter. We spend a lot of money at this Burger King, and I do not appreciate this attitude. This "dude" is helping to pay for the salaries of those they are serving. There is a Wendy's and McDonald's across the intersection and that is where I will be going from now on and ensuring that everyone we know knows about the bad service and dis-respect this burger king [I can't even capitalize the B and K] has begun to show.

on the 18/03/2013 at 1210 i stop into one of your branch in hornby christchurch and orderd two bbq backon burgers and a creamy mayo and two chicken skwers in all three of my burgers the patties were as black az the tyers on my car that shouldnt have even been given to a custmer and to top it off i had to wait in my truck for five minets while they burnt the patties im am not happy at all it cost me 24dollers and i couldnt even eat it im am hopeing that you learn from this and fire who ever is working there they are lucky i dont go back and throw this crap threw the windo i would like to hear back from you or you can loose me and my money kfc is up the road

I visited the drive-thru located at 3311 Midland Blvd in Fort Smith, AR. I ordered a small Raspberry Fruit Smoothie, which was advertised for $1. I was told they were out of the Raspberry mix, but had the Mango and Strawberry-Banana. I said I would take a Mango then. I was told my total was $2 and some change. I asked wasn't it on sale for $1? The person then said, "That's only for the Raspberry".

I told her never mind and drove away. First of all, if you're out of the mix, you either should take the sign down or charge the same price for a different flavor. It's not the customer's fault if you are out of something. I am a native of Fort Smith, but have resided in Van Buren, AR for 12 years. There is a Burger King around the corner from my house, but I chose to bypass that one and patronize the Fort Smith location. I think that was bad business.

I went to Burger King this afternoon to pick up lunch for my family and I. All of our food was not only wrong but the lettuce on our burgers looked as if it had come out of the garbage disposal! I ordered an angry whopper combo a double whopper with cheese combo and two cheeseburger kids meals. Not a one of our sandwiches had any cheese, I've explained the old lettuce that was used my children's fries were burned and I thought I'd give the new sweet potato curly fries a try... HA! I swear the order I got must've been the scrapings from the bottom of the fryer! Not one whole fry in the box! Not sure that I will ever go back to a Burger King ever. We are on a pretty tight budget and thought we'd splurge we thought it'd be a nice treat, what a surprise! To top it off no receipt!

I went through the drive-thru and ordered 2 double stackers, a Rodeo Cheeseburger, & 2 medium fries. It cost me $10.01. I paid and I immediately received my food I also asked for Sweet & sour sauce and she gave me one. I looked in the bag and saw that I was missing 2 orders of fries. I waved, called out, & even honked my horn. All 3 employees looked at me and just continued what they were doing. I ended up leaving because no one acknowledged me. When I got home the Rodeo cheeseburger had a raw onion instead of onion rings, Mayonnaise instead of BBQ sauce & it included bacon. Last time I checked, a rodeo cheeseburger doesn't have raw onions,mayo,& bacon.

i go to burger king quite often, because you serve lunch during breakfast. i was at the burger king on robbins road grand haven mi. and i ordered a chicken tender crisp meal. (7.00 almost) the chicken patty was so greasy that when i bit into it grease was running down my chin. i brought the chicken patty up to the counter after only taking one bit from it and showed the clerk jolein her name started with a j. she asked me what i wanted her to do about it.

i then turned to five other customers in line and asked them if they would eat it and they agreed that was pretty greasy. i then asked her for the complaint number. she pretty much told me she was going to do nothing. she offered me a bun. my whole sandwhich was covered in grease. it squirted on my face. she gave me the district managers number trica is her name. i called her and told her the situation and she said she was on lunch and she would call me back after she talked to your employee.

which she never did and this is quite upsetting for your employee to be so unperfessional. i've at here many times with no complaints and for someone to just blow me off like both of your emploees did is quite upsetting, like i don't want to eat there just to avoid this kind of bad service.

My colleagues and i went to BK on 2s551 Route 59, Warrenville, IL 60555 1/22/13 about 12:20pm.
There were no one behind us at the drive through so we waited at the drive through for almost 10 minutes included honking the horn and no one answered. so we drove up to the pickup windows and saw a guy standing there with a mustache apparently either looking at the chairs or talking to someone, was not getting food or placing an order. we watched him for about 5 minutes, then he walked towards the back. A few minutes later a young girl started putting on a head set looked at us while we are sitting at the drive through window and then looked the other way, just like the other guy did. We honked to get her attention, still nothing. She looked at us again and then back to straight across the cashier. at this point we were not being served. the 3 of us decided to go across the street to McDonalds and placed our orders along with order for our other co-workers that did not come with.
At times i think McDonalds customer service was bad, but i have never been ignored like ever especially getting food.
Thought someone might like to know or would actually care and do something about it.

I visit your Hattiesburg, MS location at Turtle Creek; I have been to this store location multiple times, and i have noticed the mistreatment of workers at this location. There were two workers behind the counter but the worker who was trying to clean and make your store suitable for customers to eat. The manager threatened her that if she did not put the customer first that she would become one. I think that was extremely out of line. She is sweet I eat at that location many times and she always greets me with a smile. The managers are immature and this establishment also takes a long time to give out food. Can you help them please I was very disappointed in that manager's decision.

Recently went to Burger King My husband and me . I ordered Buffaloe Strips dinner with onion rings and Plain Iced Coffee Total $7.39 for my order.
Started eating one of my strips was pink I broke open some of the others some were also pink I'm not going to eat pink chicken My husband went back to the counter showed the cashier other started coming to see All they said was who was the person cooking They told his name Never offered my husband some more strips no other food in exchange for what I had paid for So he just ask for another Ice Coffee. So I got to eat nothing It was not my place to ask what they were going to do for the $ 7.39 cup of iced coffee. They just all stood around and look like what you want me to do . Unprofessional They should be trained better. I have always loved Burger King and I know sometimes our food is not exactly the way we like But this should have been handled differently! This is why so many people get food poison.

Hi
I just visited Burger King on Manchester ave in westchester /Los Angeles
And first I had to wait 10 min for the food and I was the only one in the drive thru
Then I didn't get a receipt and I realized after driving away he forgot to give me my soda:( and the burger was cold and the bread was dry and old
I'm was not happy with today's visit

My boss at work said he was having burgers for lunch and i thought man a wopper junior would be nice,so i drove to the burger king closes to my work(half hour lunch break).I ordered 2 wopper junior's w/cheese and headed back to work,after opening the sandwich wrapper i noticed wilted lettuce. After taking a cuople bites i noticed that the bun had some hard areas like when you microwave a bun, then another bite i realized EVERYTHING on the bun was the exact same hotness. The tomatos pickles and mayo were extreamly hot so i know the just nuked some old burgers that were just laying around for god knows how long.

I deceided to try the second burger figuring it would be ok but nooooooooooo it was exactly like the first one (SUCKED) now im still hungry but my lunch break is done so i can't even go back to complain to them. We were at Burger king store #07771 today for lunch at 11:43. I though that I was ordering two meals with the prices on the board. The person at the register never really paid attention to what I was saying or what I was saying. She charged me for 1 meal and 1 sandwhich. I told her I wanted two meals and so she charged me for fries and a pop which ended up costing me more than the meals would have. The food was soo soo.

I just felt that if she didn't know what she was doing she should not of been at the register. She had to ask someone else three different questions just while taking my order. I know that it only cost me $3.00 more but I know that I will not be eating there any more. The prices are higher that we like as well. Just felt if I got ripped off how many others did as well when an employee is not trained properly.

I do not know the store number of my complaint due to no receipt, which apparently happens to be a reoccurring thing in Burger Kings in PA. I was at the drive through at about 11:30. Its right across the street from my work and I go there when I don't feel like cooking. It took forever for them to take my order in the line for drive-thru. There were 4 cars in front of me and 3 behind me. Finally, when I got up there I saw one boy. The person taking my money. He was the only one I saw the whole time.

I know the cashier is probably one of the best there. His name is Randy, and he's always polite and gives good service. The Burger King on New Falls Road in Levittown is in some serious need of late night employees. They are under prepared for what they are getting into and the wait is ridiculous. I'm just glad Randy was there to serve me. I will not be going back again though, because this service is constant.

I have been a customer for this restaurant frequently until tonight... The past few stops at this restaurant have no only completely screwed up my orders but I have finally reached my last straw with dealing with them... The last couple of times, including tonight they have given me a completely different order than I asked for (i.e. no cheese as I am lactose intolerant, or extra pickles which I get none...) If it is supposed to be "Your way" as described in the ad campaigns, why is it their way.

When I live 30 minutes away from this restaurant and I call to complain they pick up the phone tell me they speak no english, hang up and then revert it to a fax machine every time I call back... Then I call their customer hotline to complain and they tell me they are closed call again some other time...I will NEVER EVER go back to a single burger king even if I was starving and being an Iraqi war verteren u can say thats alot....If this is the freedom I stood up for why cant I get some decent service in a place I want to eat in...

My wife and I have on many occasions stopped into your restaurants while traveling and on the go. We were on a return trip from Oregon through Coure'dalene Idaho to our home in upper Idaho on the 6th of July 2011. We stopped in your local store at that location and were shocked at how the location was run, the place was in no way kept up to standard. The men's washroom was not serviced, neither washroom had paper towels, the windows were filthy, the garbage was pouring over at the exit door just outside in the parking lot. We have been to your store many times in Sandpoint, never saw this mess.

I request nothing other than I sincerely hope you look into this situation and see that the management is told of our findings. Yours truly, Bryan and Sarah Ferguson. P.S. the lettuce in our burgers was thrown away it was so brown.....

Hello my name is Tara Hickman and I am an employee at the Burger King In indianapolis,indiana store 8053 off of Raymond St and Churchman. I have been employed at that store since July 2012 but I have been with BK for almost 5 years. I worked at the BK on East st store 10897 when they were coorperate. The reason I am sending this is there is a big managment issue at my store. We recently got a new asst manager named Gary Hart and he is becoming a big problem.

He has only been with BK for 6 months and he is ruining our store and our employees. No one likes or is willing to work with him and he has only been at our store for 2 weeks. He talks about his sex life at work to all the employees and with me being a female I do not appreciate it. He is trying to fire all of the employees because he said he can since hes the boss. He has already fired one person who has been with BK for 10 years or more.

He is a very rude and arrigant person and should not be a manager or even work around people if you ask me. I have been trying to talk to our general manager James Potter who has been at BK for around 20 years but it is getting me no where. He also is having some issues of his own. We have 3 or more hispanic employees who are not legal and every time there social securities numbers come back not valid he gets them a new one and keeps them there and gives them a raise when no other employees get raises. This has become a big problem at our store. Our managers play favortism towards certain people and its forget everyone else. If someone could please address this problem it would be greatly appreciated. I would also like to remain anonomous for my jobs sake since I have 2 kids to take care of.

I recently went to visit one of burger king location(946 creswell lane,Opelousas,La) It was 11:09pm My host took my order( Devin) i move on and went to the 1st window. when i got to the 2nd window I saw Devin again . Poor thing he was working hard (Taking orders,Colecting for Orders & Then Fixiting Then) I Tip him( He is a triving employee from what i saw) i ask were was the manager. i stated to him that i am very pictular from where i eat. I told him money and food dont mix. Playingwith money which is very dirty/ then fixing food not good... where was the knight Manager Why wasn't she helping.. these young kids try so hard to keep their jobs they do exactly what the manager say or do ( I can tell he's one of those kids) I stated to Him I'm not a drunk and very aware of how my food is fix. it wasn't him fault but the manager fault & alson With out gloves.

I live on Shaw AFB in SC and recently I went to Burger king for breakfast and had to wait almost 30 minutes to get a sausage biscuit. I thought maybe it was just because they was so busy but then I go back again a week later and they have no sausage and the next day they have no burgers. I mean come on how you gonna run a business and have no sausage or burgers. That wasn't the worse thing. I went through the drive through to get breakfast and the woman accidentally kept my debit card. When I realized it was missing I called the Burger king and they told me they had the card and would hold it for me until I picked it up the next day. When I went to get the card the manager called me a liar several times telling me that she gave me the card the previous day and I was out of town with my husband. After 30 minutes of arguing with her telling her i didnt pick up the card she finally went back to the office and looked just to find the debit card. She never apologized or nothing for making that mistake. That place is horrible if things dont change I wont be going back and alot of other people have said the same thing. Its hard for them to go there and get lunch because they have to wait so long.

My family truly love Burgerking until we moved to Stockbridge Ga. I'm a Manager by trade have been for 14 years. I'm not sure what the problem is but it takes entirely to long to get served there. It does not matter whether it be inside or drive thru. You can go in and see 5 girls leaning in the front noone in line and 2 in back puffing and huffing. Now i know perhaps, this manager is going for the least waste from food already half prepared,but i can't go there on my lunch hour because out of 6 visits it took average of 27 minutes to get two doublecheesburgers and 2 cokes. Come on now, thats crazy and it was 3 in afternoon , not even lunchtime. If this is a corporate owned store you need to find out whats going on there. People love BK but takes to long thats why the 2 mcdonalds within 3 miles are both busy 24/7.

I went to Burger King @ 741 and 725 on April 12,2013 around 1:50pm. I ordered 3 bacon burgers, 2 whopper jr. meals no cheese extra mayo, onion rings and fries and med cokes. My total was $12.22 I handed the girl a $20.00, one dime 2 nickels and 2 pennies. There was 3 girls at the window when this took place. A guy handed me my food and said here you go. I told him I didn't receive my drinks.He handed me a medium coke and small red drink. I told him I ordered 2 medium cokes. He then handed me my medium coke.

I didn't realize at the time they didn't give me my change back until around 4pm when I went to pay for something else that I realized I didn't get my change. I went back to Burger King and was asked if I had a receipt. I told the manager they didn't give me a receipt or my change back. He told me that the other manager counted the draw and it wasn't over. I asked him what time these employees came back to work and he refused to tell me.

I have been going to the Burger King in Presque Isle, Maine for years. I'm not sure who the manager is at this store now. But the business is going downhill fast. Someone needs to check them out.

Tonight was the last straw, my husband and I ordered a couple of meals, and drove to our next stop which was five minutes away if not less. When we got here we took he food out of the bag, it was stone cold, I had ordered a Whooper Jr. and the cheese hadn't even been melted. Don't know if it was every warm.

There are times when they forget things you order etc. Just had enough of it and decided that someone should know how franchise is being run. It would be a perfect place for coperate to check out.

There is a Burger King in Caribou and they have it together, the food is always awesome and their workers are on the ball.

on 10/28/12, at burger king in warrenville, il. at 4pm, i was informed that the customer is not always right.oh, did i mention this happened in america?i ordered two dble cheeseburgers off the grill and fresh fries. reminding the girl again that it was to be off the broiler. after i was asked for 12.41. i said that was alot, and the girl said she made a mistake and had to ask the manager for help. he took control of the register and i reminded him i wanted it off the broiler; as i was watching the cook take the already cooked patties out of the cold pan to be microwaved. the mgr.[ julio gomez, he told me was his name ]said off the broiler. the cook then made one, and the mgr. bagged it. i then said, i ordered two,and the mgr. informed me i was wrong, and had only ordered 1! that i had only paid for 1! the girl said, "he paid for two" after all, he had taken care of the order after she had erred. he asked me if i wanted another one, and i said that i wanted two, just like i had ordered! he then repeated many times that i had only paid for one, that i had ordered one! i said isn't the customer always right?, and he said more beliggerently, no, the customer is not always right! well, that hit me as pretty confrontational for something that was entirely his and her fault. when i asked for his name, he replied, "julio" then i asked him his last name "gomez", he said. i thought that it sounded a little common, but i am writing this letter thinking it will be his real name, though i suspect it isn't. he was overly aggressive and his attitude was one of disrespect. he seems to be a little arrogant, and needless to say, his store will be the last place i order a meal, in the future.i hope someone will read my letter and not dismiss it per se. i am not a typist, and it took me longer that you can imagine to type it.! i'd like a response to this letter, thank you.

On 4/13/2013 we went through drive thru ordering our items. When we drove off, and got home, we found out we were missing a Bacon Cheeseburger. Due to us being clear across town and having a baby that fell asleep, I called the Burger King Resturant and asked what can be done. The manager said 1 of two things.. 1) I can come back and get it or 2) she can mail me out a coupon, but the coupon could take up to 2 weeks to be mailed out! I was furious at the type of service this manager was giving me. To waste my gas and time going clear across town for a bacon cheese burger that I paid for and didnt get, or to wait at least 2 weeks to see if they were going to send me out a coupon for something that wasnt my fault!

I never would go back to this specific Burger King again. Terriable service and awful managment.

Its horriable to have a resturant take your money and not give you your item you paid for, Then to tell you to wait 2 weeks! Pathetic!

Burger King # 13029 2504 O Street Lincoln Nebraska 68510
402-476-3050

I am on the road a lot during the week and quite often use fast food restaurants for lunch. I have noticed that there is an increasing number of Burger King restaurants in the Holland, Zeeland, MI area that are getting slower and slower with their service. It appears that one person is handling the front counter and the drive up window. I can get through the drive through line at a McDonalds much quicker than at Burger King. I prefer the Burger King fish sandwich over McDonalds but cannot afford the long wait at Burger King. I also like vanilla shakes. The vanilla shakes at Burger King taste like frozen Cool Whip. It is not ice cream by any stretch of the imagination.

Starting to think Burger King may be getting in financial trouble and cutting back on staff and quality food to lower costs.

your store number #1736 BURGER KING OF HACKETTSTOWN<NJ, has the worst bunch of morons i have ever seen run and operated of a kindergadren based mentality that it take to perform there duties. everytime i goes to this store,they get the simplest of orders wrong. i had been going to this place weekly for years.and always got horible service...so against my better judgement,i went there again today...and as ALWAYS. they screwed up my order. "have it your way" REALLY? i have to get the right order t least once outa 25 times to get it my way....someone needs to fire that manger,and crew and start from fresh...you could put Chimps behind the counter and they would do a better job.