Burger King Complaints Continued... (Page 7)
928+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
I visited Burger King on Denby dale road be Jnc 39 of M1. I ordered our meal and asked for a coffee. I was told I could have black or a cappacino. But I wanted milk in my coffee. She said sorry we have black coffee or cappacino. :-(. Whilst it took them ages to do our food, the amount of complaints whilst there was unbelievable. A customer had ordered burgers with no mayo or mustard. She had to complain twice as the teller had not paid attention to what she had requested, both times she got burgers with mayo and mustard. A chap brought back his coffee as it had all curdled. Another couple had to dispute their order as it was incorrect. I don't really use Burger King and for quickness will use McDonald's. I think I will stick to Mc Donald's from now on.

Stopped in at your store about a month ago for breakfast, so looking forward to it. I always order the ham and cheese croissant, my favorite. Well that store was out of ham. I ate nothing but did sit and watch my husband eat. This particular store shares the parking lot with Walmart, I pointed out to the cashier perhaps they should go and purchase some ham from the Walmart store. This just went right over the cashiers head. As I was leaving hungry I stopped at the counter and asked to see the manager, Amanda was the manager, I asked if I could have the corporate office phone number and Amanda stated "we don't have a corporate office". I said you have to have a corporate office. Nope she said. Needless to say this was just plain stupid. My own opinion is that you should maybe hire smarter people and/ or train your managers to include the number for the corporate office and put into place a back up plan to buy ham elsewhere. My experience at that particular store was a minus 5.

The burger King on E Mullan in Post Falls, ID. The order was wrong and the staff rude, and ordered a large fry, and came only half full. No apologies, nothing. They said they were busy, but that is not an excuse. Also, every time we have gone their coke ice machine is not working.

I bought my food from burger king and as I proceeded through the drive through I noticed that my fries weren't in the bag. Not only that but there was mold on the lining of the drive through window.was old. When I mentioned it to the staff they shut me down and said that the restaurant was old. I then noticed that my drink cup had ants dead and alive on it. So I checked the inside of the fruit punch I was drinking and saw that there were ants on the inside also. that in itself was enough to make me want them shut down. I will never go here again.

On 7/1/2015 at 9:15 pm I went to the Burger King on 1117 Central ave, in Summerville SC. I drove up to the restaurant and there was an employee outside and I asked him (a male about 5'10", white with a mustache and wearing glasses) what time the dining room closed and he said it was already closed and that I would have to go thru the drive thru. I pulled my car around to the drive thru and after about 15 min I got my order and I asked the female employee working at the drive thru (white with long dark hair) what time the dining room closed. She said she did not know and then looked at the clock and said now and it was 9:30 pm. I feel like one I was lied to by the employees in the front because he said the dining room was closed, and she first said she did not know when the dining room closed and two she just looked at the clock and said now. I feel this needs to be addressed by the management at that store that Burger King is being represented this way.

I think it's sad that Burger King charges over $2 for a large cup of ice. The cup can't cost more than 30 cents and how much could ice possible cost. It's summer time and it's very hot in Mississippi. I can go to McDonalds and get a large cup of ice for 50 cents and that's where I'll be going from now on along with all my friends & family. We won't be back there ever again.

Went to burger king on highway 6 and beechnut 8404 highway 6 south Houston tx the employee female was rude to me refused to serve ne spit in my fiod and ask me not to come to burgerjing again. Sge slamed the window. At me, I asked for her name she refused to tell me yelling and screening at me. I complained to the manager he did nothing. It happened today 6-12-15 at 3:54pm. This is not the first time said emploee is doibg such to me.

My wife and I ordered 2 whoppers w/ fries and onion rings. They switched the buns (turtle shell type) without informing us. The franchise is in Fortuna Calif. The burgers were greasy and tasted terrible. The onion rings and fries tasted like rancid oil. I have always been a patron of Burger King vs. McDonald's. I asked for a refund, was told i could apply it to another order. I do not like this franchise. I will never eat at a burger king again. I will never recommend burger king to anyone, and i will tell them how bad it was..

The wifi at the Phoenixville pa store has not worked in over two weeks. I was a frequent patron, but now I go to McDonalds. I will not return until I am assured that Burger King in Phoenixville pa has a working wifi.

I made a complaint about the Burger King in Ellwood City, Pa just a few weeks ago and today I received a coupon for a free whopper. I just went to use the coupon and they wanted to charge me tax. I think that is absolutely ridiculous! There is NO WAY anyone can charge tax on something that is free! I definitely will NOT be ordering anything from Burger King again! This has been nothing but a hassle. These people are extremely rude and they should not be working in public if they are going to be so ignorant. I do not understand why coupons are sent out for "free" whoppers to make up for the previous incident when they are trying to charge me.

Ordered my food at the drive through window at the Grand Rapids, Mich. at the Plainfield Ave and Cannonsburg Road location. I ordered two woppers, 2 vanilla shakes and 1 water. I told them I had a coupon for buy one get one free. I got to the window, got my woppers and the water drove out. I realized I had forgotten the shakes, got back In the drive through line, ordered 2 chocolate chip cookies for a dollar, drove up to the window again said.... you forgot my vanilla shakes, and handed her the receipt.
Her response was can I please have a dollar 6 I gave her the dollar 6, she rudely hands me one shake, then says here's the other one. I was very offended by her attitude. No "I'm sorry" or any thing. I momentarily paused in the drive through line and looked at her wanting to say something to her but I held back. She looked out the drive through window and said sarcastically "do you need anything else?" I responded, "No" rather perturbed. Then she sarcastically waved her hand at me and said "Ok Good Bye."
This is not accepable behavior for someone who deals with customers on a daily basis If I were her manager. I would give her some well needed training or possibly the manager could use some also. I almost went back to that location and confronted the manager about it but decided to vent this way may be more productive. I am going to mention this to anyone who asks me about Burger King. If the subject ever arises. I am discusted .

My husband had ordered, in English, 2 croisandwiches through the drive way at this Burger King on 1701 SW 8th Street in Miami, FL at 7:30 AM today on 05/20/2015. When we got to the window he was given only one. He said he had ordered 2 and the employee started arguing that he had ordered only one. My husband again replied that he asked for 2, then she replied "if you do not speak English do not order in English but in Spanish" in a very disrespectful and rude manner. My husband had ordered in English was our reply, while she continued arguing in Spanish.
I asked for the manager and another male employee answered that "she is the manager." We both feel discriminated, and it is intolerable that this employee pointed out that my husband has an accent when the right way would have been an apology and supply the extra sandwich.
Finally we expressed our desire to complain about the incident and she cared less. It is obvious that the behavior of this employee is unacceptable and that hurts the Franchise's good reputation. I will not return to this store. I would appreciate that this incident is investigated and the Manager is retrained in customer service knowledge at least.

The whopper has always been my favorite sandwich for over 20 yrs. I often stop at Burger King, #11248, after shopping in the area. BK is located on Zeeb road near Ann Arbor, Mi. Recently, I have noticed staff problems, often no cashier and a constant change in employees. Today I stopped at noon. There was a long delay in taking my order, no cashier and a long line of cars waiting for their orders. When I finally got to the pick-up window, I paid for my whopper. There seemed to be a lot of confusion inside and after 20 minutes, I just left. I think you need a new manager there. I'm sure you are losing a lot of customers there. I usually never complain about this type of thing but it was my favorite restaurant.
I will have to drive into downtown Ann Arbor for my whopper from now on.

I have visited the new Burger King in South Holland and it is very nice, but the service is terrible! I was in their on 5/7/15 and ordered two whoppers and two fries and it took over thirty minutes to get my order and their was only two other people in the whole restaurant.
I love Burger King and was happy when they built the one in South Holland because I live their. I eat at other Burger Kings all the time but this one is the worst when it comes to service. I find it sad that they would build such a beautiful restaurant and not monitor the service. Those people who were working that evening acted like they just did not care about the customers. This has happened to me both times that I went in there. I hope this complaint makes it to the right person because it is such a nice facility but needs management attention badly.

We went thru drive thru for breakfast and it took them almost 10 min to get us our order then we didn't even get a sort for the long wait time! Had we not have already paid for our food we would have pulled out!! That was senseless considering we were the only ones in drive thru!!!!; not very professional since they represent burger king!!! Not a happy customer!!!

After my son's baseball game, we went to Burger King in Nevada, MO. It was a horrible experience. It took 24 minutes to get our food, 5 people walked out, and they quit taking orders for over 10 minutes! When our food finally came out without the frozen treats, I brought it to the managers attention the time on my receipt, and how long we had been waiting. He yelled at me saying they had done over $2,000 dollars in sales with 5 people and that is just the way it goes. Our team will be going somewhere else during tournament times.

I am complaining about the so-called coupons you give out. I always buy the double whopper meal when I patronize Burger King, so when I received some coupons for a whopper meal, I took them to my favorite Burger King restaurant.
Unfortunately, what I thought was a reward for buying so many whopper and patronizing Burger King (you are the only fast food burger joint I go to), turned out to be a false advertisement for the whopper. Instead, I got a very small burger that resembled nothing like the whopper.
I got all the way home and went all the way back to the store to tell them they gave me the wrong sandwich (silly me was actually expecting the double whopper I always buy that was advertised on the coupon. The manager told me I had the right sandwich and just to prove it he painstakingly pried the two sheets of burgers apart to prove it was a "double" burger sandwich, nothing like the picture of the sandwich on the coupon. I will never use your coupons again. Very disappointed.

Went through drive through at the Burger King in Corpus Christi, Texas on Waldron road, and through the window I saw drinking cups that were being served with trash on top of the once clean cups. I took pictures of the overflowing trash that was on the cups being served. This was disgusting and unsanitary and putting people's health at risk. I would be more than happy to share these pictures with you and would like this to be corrected and not to let this happen again. 5-3-15 3:00 PM

My Mother and I ate at a store in Kernersville NC today, Sunday May 3rd around 12:00 noon. I don't know the store number, I just didn't want to even talk to the manager at all. There was a family in front of us and we waited patiently before our order was taken. When we were ready to have our order taken, we gave the lady at the register a coupon. She took off the one sandwich that was free, with a buy on get one free coupon.
Upon waiting for our order, people behind us kept piling in. We waited and waited and waited. My Mother has a very bad back so she went and sat down. Our food was kept in the warming bin for a few minutes then put on a tray. The manager on duty was waiting on all sort of food from the grill area. We waited almost 20 minutes before we got our food. By the time we got it, it was cold. It sat on a tray for over 5 minutes.
I'm boycotting that restaurant from now on. We've been coming here for years. It has gotten slower and slower and the tables are hardly ever wiped off. I work at Macdonald's. You think that a Macdonald's restaurant would have that kind of sorry service. It's just pathetic how sorry that store has gotten. I'm sorry to give you this message, but I'm not eating at this store ever again. The rating system for today, was a minus 3

We were at the Burger King on Delaware Street in Ankeny, Iowa, today. We waited in line over 30 minutes and then ordered, and waited some more. The older couple in front of us was upset and told the manager, "We have waited for over 30 minutes" the manager smiled and thanked the older couple..... only smiled and said, thank you, to them.
Then I knew I had to talk to someone else. I hope that is you. We go into the Des Moines area, at least once a month. We will NEVER eat there again. The slowest, rudest people I've ever seen. They may have been short handed, but it was obvious the manager was micromanaging. It looked bad, and was awful to experience.

I tried to use your feed back at mybkexperience.com. It said that your don't need my feedback since you reach your limit (Paraphrased). My suggestion is to either do the surveys or not. Don't limit them. This was my first survey that I tried to fill out. I eat at BK once a week or more and this really is a bad marketing if you go at it half hearted. I guess I can go to McDs for the next couple of weeks until I crave a Whooper again.

A Burger King on Ella Blvd in Houston, Texas (77008) just re-opened after remodeling. I've been by there twice within a two week period for breakfast. Both times I was told to move up and they would bring my food, however, there was no one behind me...I thought it strange the 1st time, but this morning when the same thing happened I asked "Why!, there is no one behind me." The nice worker working the drive-thru window said that they're on a timer and she need me to move up to stop the timer.
First, if there is a timer it is to time the delivery of the food to the customer; which is not happening correctly because you don't get your food when pulling away from the drive thru. I just think its ridiculous that they depend on those timers to get the food to the customer in a certain amount of time. So....I conclude that your wasting your time on the timers because your managers\employee's have manager to figure a way to beat the system and report the wrong stats! Well played franchises, well played. score 1 franchise score 0 The Real BK.. Fix it or get out of the business.

I went to Burger King 8238 N. Oak Traffic Way Kansas City Mo. this morning. The young lady in the drive thru was extremely rude. I told her that I wanted the sausage croissant meal with coffee. She stated, "you want the number one," in a very rude tone. I said no I don't want bacon, cheese, or eggs on the sandwich. So I repeated it. She stated the price and said pull up to the window.
When I got up to the window, there was no smile, just a disgusted look as if I was getting on her nerves. Well, I guess I set her off, because when I saw how small the coffee was, (still trying to be nice to her), I said "I'm sorry can you make that a large coffee please". She slammed the drive thru window shut, rolled her eyes and put the small coffee down and got a large cup. She then opened the window back up and took my money and handed me the coffee all the while with this mean look on her face.
I asked her when she gave me back my change, "What's your name?", that changed everything, she goes "Marissa, can I get you anymore creams or sugars?" I said nope and drove off. She didn't even give me a receipt. I was too out done to even go back to get it. And the food was cold. this was at about 6:50 in the morning. Everything should have been hot. This is unacceptable, not trying to get her fired, just some training on how to treat your customers. If she doesn't like what she does, there are hundreds who would love the opportunity.

Order my food, Drove up to window, Gave the woman debit card. She gave me my card back. Then held my drink and bag out of the window. I took my bag first. Then reached back for my drink. And she said and I quote. I DONT LIKE PEOPLE SNATCHING THINGS FROM MY HAND. Looked to a girl standing behind her and said, REMEMBER THE LAST TIME THAT HAPPEND? I have been working in town for three months. I have been going to the same Burger King everyday. She has no right snapping at me that way. She was rude and very mean. In the 35 plus years of buying food at drive ups, I have never been treated like that.

Burger King in Mansura, Louisiana is sad and, its been horrible for years now. Manager is very rude yells on speaker at people while ordering she surly is not happy to be there at its very well known. if any one even answers the speaker at all you can see cars drive up for hours sit 5 - 10 minutes then drive off cus nobody even answered them. If any one is answering the speaker that day boy are you lucky because they still take forever and all the cars get backed up in the line most get frustrated and drive off. If your lucky enough to actually place an order when you get to window to pay they ask each customer to back up to reset their clocks then your stuck forever at the window waiting to pay and get your food. Better check your food while there cus if you drive off your screwed if you have to wait in line again till they answer you and chances are your order is wrong or they shorted you some thing.
I went there recently for a cup of coffee not a one car in line waited 5 minutes to place order manager yells we aint got no coffee made I said ok then just give me a large coke i pull up at window they did not even have change for a 10 ten dollar bill waited another 5 minutes for change and for some one to fix a coke. The place either needs a major employee change or shut it down cus its loosing business. I honestly quit going last year and now we in 2015 this was first time trying to again still aint nothing changed. Some one with the corp of bk needs to drive up there and surprise them all my advise go at night that is when its worse.

I went to the drive thru and a employee, Jabreya, was so rude. First, She acted like she didn't want to take my order at the speaker. Then when I got to the window she didn't greet me, she just opened up and stared. After I let her swipe my card, she let doors slam. My daughter asked "why is she mad mom?" I thought it was the most disgusting behavior. then she brought my food and just handed it out the window with out a word. I am used to bad service from this location but this by far is the worst. This happened around 10:30pm

Ordered 2 sausage and egg biscuits W/cheese and two sausage and egg w/out cheese. Didn't check the price which is my fault, but it was $13.07 which is outrageous in itself. Check to make sure I had 4 biscuits. When I got home I had two sausage, egg and cheese and two sausage only (no eggs). Not only was the price terrible, but the order was wrong. Paid for more than I got. Last trip to the old BK! With that kind of pricing everything should be perfect.

It's time someone needs to act like they care about this stores the store on miss street in lafayette, louisiana is about the most dirty store I've seen the workers are so dam lazy you go in and it's looks like no one cares and they look at you like a botheration you'll must be using this places as a tax cut just close the dam thing down shame on you'll we work hard for our money to go spend it in a nasty place if you don't care we so in the hell don't care.

I just got out of Winter Garden West Colonial Drive location where I was stuck in line for over 10 minutes honking my car horn, due to the fact that my two boys got sick & had to go to the bathroom-It was an emergency!!! My boys were forced to pee and throw up in a paper cup in the car line! Once I got up to the window, I was so upset & expressed in words what had happened. The young girl employee laughed and argued with me that they had to wait on French fries! What I can not even begin to explain how wronged we were. We never got food and then after a young man said he was sorry he went to take someone's order inside and laughed and had a wonderful time at our expense!! We were humiliated, disrespected, laughed at, and treated worse than animals! I will be contacting my attorney tomorrow!

I was at the Burger King on Trumbull St. and Lafayette Detroit, Michigan on Friday April 10, 2015 around 4pm waiting on my order with 3 other customers. When a tall white guy started yelling at another staff member about her washing dishes and not being on the floor, he was cuzzing her out walking back and forth using the F word and being extremely foul I was in shock that was taking place in front of so many customers, so I asked who is the manager so that I could speak to them when she pointed to the same guy that was yelling and cuzzing. I couldn't believe my eyes that is was the manager, I'm not sure if this will even get to the appropriate hands but this type of behavior should not be tolerated and the staff there should not have to put up with cuzzing and foul language. Please do an investigation, I know I will never go back there.

I am very disappointment and upset for my experience few minutes ago at the location show on this email. This store is a very busy store normally the waiting time is longer than the average BBK, that’s okay I go there for the convenience, but today after waiting for 15 min in line, of my 30 min for lunch, I realized that the store was out of patty for your signature dish, the Whooper, no whopper jr either. Where is the manager?, why don’t tell the customers before the wasted their time on a line?, Why not closed the store or put a sign at the door, or even better have respect for your customers and have some employ informing people of the situation.
But not only is the aggravation of the waiting and not having what I was looking for, is the attitude of the cashier, very rude and very unsympathetic. Please train the manager of this store, if you have a situation like that put your best employ on the front, the faster taking order, the most accommodating. I think what trigger me sending this letter is the fact that she did not have any respect or consideration for other people’s time, no customer service experience and very unacceptable attitude, rude and making faces like she was doing me a favor. Please I hope you can correct and train better your employees.

The bathroom is nasty at the Burger King on 23rd street, Chattanooga Tn. The paper towels were sitting on top of holder instead of in it, and the floor was soaking wet, full of urine. The most disgusting thing about the bathroom experience is that I almost slipped and fell. In the urine! The walls were covered in grime and the sink where I'm supposed to wash my hands is the dirtiest part of the bathroom. The place I'm supposed to get CLEAN is the DIRTIEST!?!? That doesn't make any sense! I was so nauseated from the experience that I left, not even bothering eating at the gross establishment. Just for proof, I took a picture of it.

This morning, after my girlfriend and I got breakfast, my girlfriend was harassed by one of your managers. When Sandi went to get her coffee refill, this manager, a somewhat chubby black woman with blond hair (I don't she's a natural blond) told her, out of the blue, that "you can't hang out here" and said she would be loitering. We have been frequenting this Burger King, at Beaver Dam Road and Bristol Pike for a few weeks, and never had a problem. Sandi is homeless, and sometimes when I have errands to do, I leave her here with some money to buy coffee or something. Today, like other days, we came in and quietly ate our meal and sipped our coffee. The problem is not that Sandi would be taken someone's seat when it's crowded, just that, evidently, this manager is discriminating against the homeless. Oh, and this manager said another manager complained about Sandi loitering (a dubious story). Why would this other manager not tell Sandi directly?
Sandi and I generally are quiet when we visit Burger King and don't bother other guests. In fact, we've gotten to know some of the regular guests here and enjoy talking with them. And we always clean up after ourselves, leaving the place the way we found it. Other customers have been extremely loud and leave trash on the table and the floor. Last night, three older teenagers almost blocked the way as they played their "music" loud and danced around. Another customer's little boy bounced a basketball around, almost knocking the ball and himself into customers. Sandi is undergoing chemo therapy and always wares a "cat hat", even inside as she has lost most of her hair. She doesn't cause problems like others have and cleans up after herself. This is clearly a case of discrimination and harassment of the homeless. The manager just coming out of the blue when Sandi got her coffee refill and telling her she can't stay long, while we were still eating breakfast, is arbitrary and capricious. Other people hang around and socialize and other managers don't have a problem with this. I've only seen this manager two or three times in the past couple weeks Sandi and I have been coming to this Burger King, and this incident has left a bad taste in my mouth (pun intended). Sandi is going through stress, with the cancer and being homeless. Burger King should not add insult to injury by harassing and discriminating against her. Please do something about this discrimination and harassment.

dirty floors, dirty around the drink fountain, and dirty tables. The food was not hot. This store was in Canton, Ga.
It was around 9 at night and it should be cleaner that that. I was very disappointed since I had eaten at the one in Acworth, ga the day before, and it was delicious and the food was hot and it was clean there.

I ordered 2 extra long cheese burgers and a fish sandwich and a small smoothie. I asked the cashier to explain why my order was 22.00 and she walked off and left me at the window. She started doing something and walked off frown on face like she did not want to help me. I stayed at the window puzzled and finally another employee asked if they could help. They went through the order and found I was being charged for a meal I didn't ask for. The cashier was very unprofessional and acted as if she did not care. I had to wait for a few minutes till my meal was re cooked. When I received my order, it was cooked to a crisp, black and hard. I have no intentions on going back. Burger King restaurant in blytheville, Arkansas!

Ordered my food, paid and was told (we will get that for you as soon as we can). I was waiting for my food when I looked up and saw the manager pick up a tray of food off the counter and put it back in the warmer. I walked up and ask if that was my food. She answered yes that my name was called by one of the girls. I responded no ma'am I was waiting and listening for my name and it was not called. She raised her voice and started to argue with me that yes she did. I am positive my name was not called. This was at 994 high st Wadsworth, Ohio. 4/10/15 at 4:59 pm.

I went through the drive through as I do each morning at 7:22 AM. The young lady that took my debit card swiped it then laid it face up, numbers exposed on the register while she went to make my coffee. I immediately called out to the girl to give me my card back. She tilted her head as to acknowledge my sounds but then ignored me, when she turned to give me my coffee I asked if she did not hear me. She then looked at me with a disgusted look and closed the window in my face. In todays climate with cameras and all sorts of tricks it is very dangerous to leave your card exposed. All the other times after the card is swiped they give it directly back to me. Not this girl. I did get a chance to speak with the manager, she did apologize but the issue is not with the manager, it's with the young lady that served me and possibly the training Burger King gives it' employees, both about how to handle cards, and secondly how to provide a paid for service.

Several weeks ago, I was at a meeting listening to several women talk about their favorite take out restaurant. Several of them stated that they would not go to Burger King anymore because it was so dirty and the dining room was seriously neglected. I disregarded the comments, as my husband and I enjoy a whopper and a senior coffee there occasionally, but had not been in for a little while. Several days later we decided to go for a hamburger and ended up at Burger King in Post Falls, Idaho on Mullen Ave.( where we live). Entering the store, I noticed that the windows were very dirty,( first thing your customer sees and should be kept sparkling). We sat down at the table with a game machine, and proceeded to look it over for a game to play. It was so dirty, food in the crevices and screens were obscene. I asked for a bar towel to wash the machine, but the clerk was kind enough to come and wash it for me. I noticed that the windows were dirty, and the sills were dirty along with the chairs, floors walls. I used to work in fast food, and if our store was this dirty, we would have been fired. The next day I decided to stop by to get a senior coffee at the drive up window, and it was also disgusting along with the ledge in front of it. The clerk said she would take care of it. Yesterday we went to Spokane Valley, Washington, and stopped at a Burger King there. I used the bathroom, and it was terrible and obviously not cleaned recently. The counters, floors etc were also just as dirty as the ones at the store in Post Falls. I know you are thinking that it could be attributed to rush hour, but what I was noticing was not just recent occurrences. We would hate to give up our habit of selecting Burger King for our take out, but if something doesn't improve, it will happen.

On 4/6/2015 at 9 am i was traveling for business and stopped at your store off exit 76(10385 N us 31). I was craving a burger,and im so glad you offer them early. I pulled into the drive thru ordered a double whopper meal, took a little while but I understand that.My food came out, I drove off ready to pull out onto 13 north, I opened the bag to find 2 tater tots,2 breakfast sandwiches. I was running late and almost went on, but as I said, I was really craving a burger,so I turned around. I waited through the drive thru again. The girl gave me a new bag, and told me to keep the other. I said what am I going to do with that,and she replied she cant take it back.I argued the point and told her to throw it away then, she reluctantly took it.I get back out on the interstate,and I don't know how, but I get hot fries, and a cold burger!

On Monday 6th April at about 4pm my husband, I and my three children went to bk in cowley retail park. We were waiting in the quee at the tills when the man in front if us raised his voice to the girl serving, he was telling her that he spoke her language and what she said was very rude and she should think about what she said before she spoke. I took my children to find a seat leaving my husband to order. While waiting the man who spoke to the girl serving told my husband that the girl had told a co worker that I was fat. This lead to my husband having a word with the manager after he had spoke to my husband and I and said he would talk to the girl. He apologised and nothing else was said or done. I'm very disappointed as what was ment to be a treat for the children turned into an uncomfortable meal.

Your usual site not taking info - I want you to know that this morning's experience (04/05/15 at 10:20 am - Store 11659) was way below par. Unusual for the place - maybe the cat was away this Sunday! It took 9 and one half minutes to receive two croissants. I was the only one in the drive up lane - and there appeared to be 1 person at the counter. Caitlin never in that interim appeared at the window to indicate she was sorry for the delay (no cars ever came up behind me while I was in line). Nor did she indicate such when she passed me the bag. I asked for a receipt, for I never received one - "I threw it in the trash - I'll print a new one." Maybe it was the kitchen's fault, but she was the face of that business. Maybe some training - and a faster cook!!

Store 2981; Approximately 10:00 p.m. April 3, 2015. 1) after finishing my meal (tasty)I went to counter and stood in line to order a sundae; second in line, behind a BK employee ordering. After the employee ordered the two employees chatted and joked without acknowledging me standing at the counter. I believe my presence at the counter alone ought to had been a cue for the counter worker to ask me if she could help me; instead I found it disrespect and poor business to allow me to walk away without acknowledging that I may want something. Good business is for employees to place the customer's time ahead of their own. I was on break from work - I guarantee that my time is well worth more than BK counter help. (2) I went on-line to complete survey.
After agreeing to answer a few more questions I was kicked off. I attempted to go back on-line but I received a message that no more surveys were being accepted. I just spent 5 minutes attempting to take the survey and now another 15 minutes to voice my complaint. Apparently, from the website notice, BK does not need my information and may not be honring the agreement. I believe I have valid concerns - I have been frequenting this BK location nearly weekly (or more) for over 7 years. Please give me a reason to return because good customer service is questionable at this time. Apparently, the newer employees have not been trained well. I do not have time to wait for good customer service. I am busy and I am certain you are as well. Thank you for your time!

I ordered a Whopper, Jr. meal with cheese. (this is a complaint against whoever made the sandwich, not the guy who took my order.) when I got home, there wasn't any cheese, even though I was charged for it....I put on my own cheese, and while looking at the inside of the sandwich, there was one pickle, one tiny slice of tomato, one tiny ring of an onion and the lettuce you could hardly find. I remade the sandwich, adding my own cheese, pickles, onion and lettuce.

I went into the store on Fairgrounds road in Bremerton on March 31. About 12:45 PM. I had to go into the store because the drive up lane was backed up about 4 or 5 cars. I ordered 2 BIG KING sandwiches (with no middle bun.) The lady who waited on me did a good job. I asked for 2 mustard packets. When I got my order. And left the store. I got on the road, on my way to work. I opened up one of the sandwiches and noticed there was only one patty in the sandwich. I opened the other sandwich and there was only one patty in that one as well. My order stated that I did not want the middle bun. NOT the middle patty? This has happened before at the same store and either the order is wrong? Or the fires are cold. So maybe it is time to go to Wendy's

I am writing this to you to let you know that two of your BK's that I go to are deliberately having their printers not print the receipt survey number out so that you can't read it, and can't do your survey. They are store #2956, and #7249. This has been going on for at least two months now. I was first told that the printer needed ink. Than a few weeks later I saw an employee at the mall, and when I asked if the printer was fixed, I was told that they don't want us to call in. The reason is because they don't want us to get a free item, and they won't make as much money as they would without the survey receipt. If you send someone to these BK's you will see what I am talking about. I will stop going to these places if they don't fix their printers.

Burger king @ 200 East Judge Perez D. Chalmette,la April 1st 815 a.m. Went in to order a breakfast meal. 2 employee 1 for preparing the food the other take the order from drive thru and front countner REALLY. you need to get more employee's or close down that is dam rite STUPID.

I ordered chicken fires today for lunch and much to my surprise there was no chicken or very little, what taste there was tasted like fried dough, very little flavor, they were also very dry. they should be dough fries. very disappointed.

i was visiting the burger king on peters creek in winston salem NC.. i arrived at around 1130 am.. i had palced my orger and waited for about 15 minutes all to find out that my meal had either been given to another customer or had not been made at all.. when i went to inquire about the reason i was waiting so long,, i was told nothing by the attendant,, she just yelled in the back and acted very irritated with me ,, i was embarrased because there were other customers there and she was so loud and rude. i decided to leave with out my money back or food because it was just going to make me more mad waiting on my refund

i work at a laquinta very close to this burger king..which always seems to be short handed..anyway today sunday, 3/29..at aprox. 1230 I went in to order food for 5 fellow workers..there was a line which was not moving..a young think girl seemed to me having a argument with someone on the line...then she said she was not working and got her phone and went to texting..then yelled that there were no more burgers and she was not taking care of the people at the cunter...a lot of people left, me for one and went to the near by dunkin dounuts and got some very good sandwiches...why does this unit have suck a hard time with help....a couple weeks ago the dining room was closed cause they didn't have enough help...and we send a lot of our guest over there..maybe not so much if this place cant get it together....

This Bluefield Va Burger King has not had ice cream for over six weeks and we come for the shakes and Icey floats. Not a good representation for theis store in Bluefield Va.

Went thru drive thru after paying was asked to drive up to wait for tens minutes which there was know other customers when i got home old fries so hard you couldnt eat them i ordered a double with cheese i got a single know cheese and burnt bun its really sad yall open for 24 hours and know customers and still I received a bad product!

On Wednesday, (3/25/2015) at 11:35 AM, my family, and myself went to one of you drive thru. I brought a spicy whooper ( without cheese), whooper junior with cheese, 9 piece chicken fries, 2 bacon cheese burgers,1 large onion ring, 3 small fries, 1 medium ice coffee, and 1 medium fruit punch. receipt number (217), my complaint is that we found hair on one of the cheese burgers and they did not contain no bacon, my other complaint is that my spicy whooper had cheese on it when I clearly stated no cheese. This is bad business, my son had ate off the cheese burger when he found a long black hair on his burger. I also have a complaint that no one in the store were wearing hairs nets, and they all has long hair. The store number I went to was #03456. Cashier 300169 Britney. Address: 5120 W Capitol Dr, Milwaukee, WI 53216.

I went out to eat with my children and a lady worker camileigha set my burgers on the counter while waiting for my kids chicken nuggets by the time my kids food was done I sat down to eat and my food was ice cold so I respectfully asked for another burger she grabbed the burger felt it and said f***ing bullshit and tossed the burger, made a second one and let that one set then brought it to me and that one was also cold she then said to me that it was my own fault that my food was cold. And that it wasn't mcdonalds I can't have it my way. I was very disappointed I asked for a refund. Then left. I wanted to be reimbusted for the time I lost I didn't even get to sit down and eat with my children. Please call me at (707)-457-7899 thank you

Addressing the Burger King in Panama City fl on 1396 w. 15 th st 32405 Store phone # 850 784 1660. I went in @4:51pm on 3/25/2015 I ordered a double whopper w/cheese and fries and a chocolate shake. I asked for a senior citizen discount the cashier said we don't do senior discount's I then informed him that yes you do I always get my senior discount. He said he is not allowed to gives discount's yet. He said I would have to speak to the manager I said ok can I speak to her he went and informed her that I would like to speak to her she said ok give her a couple of min so we waited patiently for about five min then I told him to go ahead and ring it ,regularly so other people could get waited on. My order cost $8.49. Then I steped aside to wait on my order and to speak to the manager by now 10+ min 's have passed I watching the young manager working and I waited patiently. Finally she told the young cashier his double whopper was up.
Now my order is ready and she still never took a moment to address my concern, I asked him who was her boss and he shrugged his shoulder's saying I don't no , then he told her I wanted to no who her boss was and she never informed me so I proceded to tell her that all I wanted to ask her was about my ,senior discount she said all I had to do was ask him which I said I did and he said I had to ask you. She told me she was busy and if I had a problem with that I could come back there and make burger I told her I'm retired and I have made more burger's in my day than she is old. I have grand kids older than she is and I have paid my time.i told her that she could have answered his ? From where ever she was and never stopped working. My problem is that this little girl would not take time out of her busy day to respect her elder's and it's sad because I'm a customer the reason she is able to be a manager @ Burger King.
All this over a senior citizen discount and a very disrespectful manager don't remember her name but she was working @ 4:49 pm on 3/25/2015 the young cashier was new I could tell because he really did not want to upset her by asking her my ?'s . My Host: was William order#219 I really would like for someone to address this issue I and my wife have had this happen to us a few times @ this Burger King five times we get senior discount then when a new employee comes in they don't understand the discount there should be proper notification plastered on the bulletins board for all employee to honor the men and women of the military and seniors who have earned the right . That young lady needs to know that some gave all and all gave some for her to be in the position she is in.

Yesterday apx 4:00pm my husband and i went to the north versailles, pa drive thru. 1st i couldn't understand what the girl @ the order window was saying. I asked her 3x to repeat herself she was not talking clearly and i couldn't understand her at all. i ordered 2 jr whopper meals and told her i left my coupon at home. she charged me like $9.39 for 2 meals. I threw away the receipt, you can check the register tape with my order. We then ate our meals when we arrived home and were very disappointed in the quality of the meal. the buns on both burgers were dry and stale. I called the restaurant and they said to bring it back. I said i'm not coming back when it's 20 minutes away each way from my home. I asked for a refund (for my next visit) they said they can't do that. Since They were unable to assist me, can you send me coupons for two (2) free meals at a later date. I frequently eat at burger king and this the 1st time in over 30 years i ever experienced a problem. Thank you for your assistance. Renee' Konias

I went to burger king in Macon Ga. ask for a chicken sandwich with light mayo ,when I got my sandwich it was fill with mayo,also it taste like it was cook in old oil and had bend under the heat lamp the sandwich was not freash.

A manager (Fea) came in yelling at a couple employees telling them to shut the up and putting her hand in their face, also was throwing creamer in one of the employees face.

I called Burger king last march 3rd about bolt in the milkshake and they said will send to big corporate office and they never call me. I call every once a week ... and they never call me until now.

Today I decided that I would have something from Burger King. I stand online to order a #1. Durning the process waiting for someone to take my order. You have one Clark notices me but not asking for my order just for at least 4mins doing what ever note even say sir I'll be right with u. Store is in Elmont ny.... I left and when somewhere else to eat ghetto service

Every time I go here to the drive-thru at Burger King in Windham, Maine (04062) it is a 10 minute wait for my food. Its at least 3 -4 minutes before I can place my order, then a 5-10 minute wait for my order. Not just me , EVERY ONE! You can go to McDonalds across the street and be out of there in 3 minutes or less, usually less. You need to hire more efficient employee's. No one should ever have to wait that long. I got to McDonalds and as I'm leaving the same cars are at Burger King still waiting for their orders. This is like this ALL THE TIME. And at Burger King there is no way to get around the other cars in the drive thru so you have to Wait and wait and wait. WHAT IS WRONG WITH YOUR EMPLOYEE'S?

Orange juice was almost water at Burger King. If I go there I expect a certain level of customer service.

Went to go get a ice cream sundae manager claim that it was 4 oz. of ice cream wasn't even 1 and half. I don't think that customers should be treated that way.

burger king me and my 3 children where in burger king on the 3-9-15 and one of the employes was very rude her name tag said Cheyenne me and my 3 children was dinning and she came over to my table where we was eating our meal and she grabbed my 13 month olds high chair and pushed it back with my bay in it and began to clean our area it was upsetting to me she had no right to grab my babys high chair with her in it she should have waited until we where through with our meal before cleaning our table and swiping under our table it could have gotten trash in our food and my baby could have fallen out of her high chair when she grabed her and pushed her chair across the floor like she did that could be a law suite so please do something about this employe at burger king by the name of Cheyenne she is located at the burger king at 1605 town square SW

One food was ice cold returned it and she had put already deep fried onion ring back in the deep fryer then my fish sandwich was so cold there was no warmth at all ice cold brought it back and the had that balls to microwave the fish patty and one it was still cold and so tough it could not be eaten at all this is the 2nd time I've been there and the 2nd time we got food poisoning and extremely bad service and food this place there is no way this place would ever pass a inspection of any kind its dirty filthy and the employees are just as bad I will NEVER go back to that burger king don't wanna be sick with food poisoning again even my son got sick off their food this burger king was on the corner of century ave / 120th ave and 36 in south Paul MN area I was told the place was closed down due to it not being up to code.

Rowlett, Texas has no burger king! Come on guy's i need a double whopper stat!

We went into burger king store 977 and we go in every morning and there was a sign on the window for two Breakfast cros. For 4.00 the employee at the window charged us 3.89 for each cros. We did tell her that the window sign stated 4.00 for two and she stated that the price is not on her menu code. We did ask her to check. The window and she stated she was not going to do that. We would like our money back 3.89 and she does need more training at the window she was very rude to us. She does not know her job.

Went to the burger king in Chalmette, LA didn't have sausage but ham and bacon only really. Needs to be closed down.

A very u satisfied customer in Martinsburg,wv been to both stores. Very poor,slow service. never get what you ask for always ask for Zesty might get it 2 out of 10 times.. zesty an being my daughters favorite place is the whole reason we eat there.. But after today were done...

Went to the BK in Fairhaven Ma about 7pm tonight. Ordered 2 fries and 2 Jr Whoppers got home a 4 min ride everything was cold! Really ! Now I had to listen to my husband complain. This is not the first time this has happened at this location, simple request I want my food hot.

our orders of French Fries were extremely loaded with salt--what happened to the "no salt" to be added do to health issues? Also, the chicken sandwich had almost no sauce-making the sandwich very dry. Normally eat the Whopper Jr., but decided to try something different-what a mistake!

Went to the Traverse City Mi. BK at US31 South and M37 Intersection on Friday th3 13th ( should have known) and ordered 2 Bacon double cheese burgers and a large order of Onion rings. Getting home (about a 10 mile trip) I find an order of chicken nuggets. No cheeseburgers, no onion rings, just nuggets. No I didn't call or return that day, didn't know I was suppose to. The following Monday I stopped by on my way home from work ( something I would do 3 or 4 times a week. The manager was nothing short of rude. Frowning she asked if I had called I told her no, I didn't know I was suppose to. People standing behind me were getting mad at being held up. The manager finally came back and said I will do it this time but next time call. Really? So she thinks this will happen again? Instead of making me feel like a fool in front of the other customers she should have had a talk with the lady that put the napkins in the bag and was laughing and talking with her co-workers. BK is no longer on my list of fave places to stop. I realize this won't hurt your business a bit but at least I won't be treated like a fool anymore.

There was a bread tag on the bottom of my chicken sandwich and I could of choked on it if I was not paying attention. I want something doen about it cause this could of choked me and really no food coupons will be excepted because it could be a lawsuit if i would of choked.

I went to the Post rd. store in warwick to order a double cheeseburger with a large fry. My fries were extremely cold and when i asked one of the girls, i believe her name was Sam, if i could have a new fry she rolled her eyes and said sure with an attitude. I had already been waiting atleast ten minutes for my order. The store was not clean and could have been ran better by monkeys. The manager (Rebecca) was yelling at all the employees as she stood in the same spot and didn't seem to work at all herself. She was very rude and unprofessional telling the employees she was going to "cut someone head off". Another lady behind me asked to eat in the dining room, the employees put it in a bag, and when the lady asked for it to be on a tray they said "oh they're all dirty we dont have anymore". Overall the place was a disaster and i wouldnt be caught dead going back to that store.

I purchased a double stacker at the drive-thru. The board said the sandwich only was $2.00. Was charged about $.40 more (never got receipt, which is usual for this BK). Asked to only be charged amount shown, but they refused. Told them I wouldn't have ordered it if I'd known the actual cost. Believe I should have only been charged what the board said. It's called good business, but apparently they could care less about the customers. Also, twice in the last week, I, along with many other customers, backed out of the drive-thru lane after 15-20 WITHOUT ever placing an order. Don't know why service is SOOOOOOO SLOOOOOW. I used to love the breakfast ham, egg & cheese croissanwich. Used to be fluffy and fresh. Now they grill or do something to them. Hard as a rock and sometimes burned. Won't eat at this one ever again, even though it's close to home. May not eat at any BK restaurants anymore. Tonight with being overcharged, and them not honoring what was on the board was the last straw for me. I tried to find a number for them, but the 2 numbers I found through Google weren't for the restaurant. I know $.40, plus tax, isn't a lot, but it is the principle of it.

I work 1 block from this Burger King so I go here almost everyday and every time I go to that location there's never a cashier at the counter and there's always a line of 3-4 people waiting for someone to take their order. And I've had to wait up to 30 min just to order my items. The staff their are really slow, the manager tries his best to comfort the customers and apologizes politely for the wait, but that doesn't make the experience any better. I only order about two value items every time and always end up waiting 10-15 minutes just to get the items I ordered. This bad experience defeats the purpose of having a fast food restaurant. I think that if there was one more employee hired at that location then the wait times would decrease and the experience would be a much better one than what many customers experience on a daily basis. The location is 825 N Nova Rd, Daytona Beach, FL. Please take care of these problems or I will start referring my friends and families to the Checkers across the street. Thanks.

Burger King 2622 W. Broadway in Louisville ky, 500 feet away from the Taco bell that I just saw a complaint on, entitled, "Ghetto Taco Bell". Anyway, there is a McDonalds right beside this BK that is so busy, all the time, that you would think there was no other place on the planet to eat. But this Burger King doesn't have 3-5 customers at 12:30 in the afternoon..at lunch-time! Let's see why. At any given time the 5 people in the back are talking to each other and ignoring the customers..including standing there with someone's food in their hand, talking to other employees about -anything but work-while the customer is at the counter waiting. Hmmmm. Good mgmt there. It takes up to 15 minutes, on many separate visits, to get your food when your the only one at the counter ordering. Hmmmm. I have stood there for ten minutes, in the past, and waited for my buger, and only then do they realize they have no fries..."oh we gotta drop your fries, they will be ready in 6 minutes", is what they told me. All the while I've got an already luke warm sandwich getting even colder. The food is awful, typically. I always get a whopper combo, the whopper is room temperature, NEVER, microwaved (before dressed) as per company policy. It always tastes funny..it's never fresh and clean tasting. The fries are always old...like they make them all in advance an hour earlier. They don't toss them out and make new every so many minutes, as per company policy. You have no access to ketchup, napkins or salt..it's all behind the counter and it's slow to get. The bathrooms are locked, you have to go get a big dirty key on a stick, from the people handling your food. The bathrooms are filthy and so is the dining room, always. I swore I wouldn't go back...ever, but today I broke my rule again because I was near here and every place else is busy at lunch time. Of course I walked in at 12:15 Wednesday afternoon, lunch time, and there was one person eating here..IN THE MIDDLE OF DOWNTOWN LOUISVILLE! A trillion people and no one eats here. Anyway, today was awful...it's just awful, the fries were dark yellow from sitting in the oil, they tasted terrible..and my sanwich was cold again... and I won't break my rule again, Lord willing. No more West End Burger King

I used the drive thru for my order. I was taking the food home to eat. I was half way home and realized that a Whopper Jr. was left out of my order. I had to turn around and go back taking extra time. I went in to get the Whopper Jr. and I told the host that I wanted my other 2 Whopper's replaced with fresh hot one's, because by the time I got home, they would not be good to eat, from the extra time involved in going back for the Whopper Jr., that shouldn't have been left out to begin with. The host told the manager what I wanted, me the paying customer, and the manager refused to do it. This is the worse service I've ever had before. By the time I got home the Whoppers were not warm or hot, and not any good at all. I will never go back to that location again, and the manager that doesn't care enough to make customer's happy, shouldn't be a manager.

Hi, i visited burger king in istanbul the one by jawahir centre in the st called Halaskargzi cad, i bought a double whopper menu and it costs 14.45 lira approx. I gave the cashier 200 lira and he gave me the change i thought it would be the correct change but when i got home i found it was 50 lira less, when i went back they pretended they do not speak english and did nothing, i have always used BK but never tteated like this,

On Friday October 18th at 5:05 pm I entered the Burger King located at 1745 Silver Star Rd, Ocoee, Fl. I was with my Wife and 2 kids. There was nobody on line in front of me and there was (2) Female Employees I am assuming Supervisors (one had a white shirt and the other had a dark gray shirt) who were standing at a register talking amongst themselves. After approx 5 minutes another female employee came to take my order. By this time a few more customers arrived and waited on line while the (2) female supervisors continued their conversation and never acknowledged the customers. Approx 10 minutes later a young male employee who appeared to be overwhelmed handling drive through and now dining came to assist taking orders.
It took approx 20 minutes for my family to receive our food (not the complaint). A couple who was standing on line for approx 20 minutes approached the young male employee asking him if he is always working hard with no assistance from management. The couple then advised the (2) Supervisors (who were still having their conversation) he had taken their photos and is going to contact the district manager. I was appauled when they both responded by laughing in his face and telling him he should have let them know he was going to take a picture so they can pose for it.
At that time the couple left the business without purchasing any items. Upon the couple leaving the Female Supervisors began to laugh louder and calling them names loud enough for the whole restaurant to listen. My family and I left the establishment at approx 5:55pm and both Female Supervisors were still standing at the register talking and ignoring any customers who entered, leaving all the work to the young man.
I have been a Burger King customer for as long as I can remember and I have never seen such unprofessionalism and disrespect by an employee let alone a supervisor. My wife was so disturbed at what she had seen, she refuses to ever step foot into a Burger King again. I understand that socializing in a workplace is common, but it should be refrained in an area where customers might feel they are ignored. I understand I am only one voice and I will probably be ignored, and my family not eating at your establishment will not bankrupt your company, but I do feel this issue should be addressed.

Burger King # 12076 in Corinth Texas. I went through the drive through trying to place my order. The lady said she couldn't hear me and I should pull up to the window; I did.
I started ordering a burger with nothing but a patty and bacon, but keep in mind, I no longer have the menu in front of me as I am now at the window. so I ask what they have that meets my requirement and she says, a stacker from the dollar menu. I asked for that instead.
Well, after I pay, $8.22, for a dollar menu burger, I realized I was over charged, instead of saying she made a mistake she immediately starts blaming me and told me she figured I just wanted 2 Burgers. (Not sure if that was supposed to be a target since I'm not a tiny girl)
I asked for a refund but she said the GM was the only one with that authority and wouldn't be available til the next day. I was okay with that until the other girl came up to the window and rudely towards me, defended her coworker and reiterated everything the other girl said, but with a bit more sass I might add.
She then asked me to hold as she went to make my food.
After all that attitude and anger, there's no telling what she went to do to my food; heard too many fast food horror stories. Either way, they insisted on me taking BOTH burgers after I clearly said I only wanted one! I got fed up and drove off with NO FOOD AND NO REFUND.
I went next door to Jack in the Box and at first they started walking towards Jack in the Box, I thought they were coming to give me my food. But I guess they decided against it and went back to work. It's been 2 days, I've left messages, GM still hasn't called back. needless to say, I'm never going back.

On Saturday December 15, 2012 I used the drive-in at Burger King 5490 @ 517 Cahaba Park Circle Birmingham, AL. When we begin our initial order the worker was very rude and short. After we completed the order she then asked us to hold on, and then after several minutes she returned and asked that we repeat the order again. We asked about the special promotions that you advertised and she was very short and nasty in her response. Upon arrival at the food window our food was just dumped into our car and when we asked for ranch dressing-we paid for it and it was dropped into our car. There was never a greeting or even a thank you. I am not a regular BK customer because of the continued poor service I have received from your stores. The quality of your food has dropped drastically in the last few years and as just one consumer who would return I would suggest that your workers develop some speed in fulfillment of orders and some people skills realizing that without us there would be no need for them.

I bought 2 chicken royal meals and asked for no mayo as daughter is allergic to egg . They came with mayo on. Took them back and asked for them to be exchanged . Was told they would be brought over when ready . Twenty minutes past and went to ask about them ss i only get 30 minute lunch break . The assistant then asked for someone to make another Royale and then practically through it at me and only gave me one Royal when i had paid for two . I had t leave by this time as i had t get back to work and leave my daughter to eat her lunch on her own whilst i got no lunch except for a diet coke.Absolutely disgustin customer service and basically a waste of money . I would appreciate a reply

Hello and how are you doing? I stopped @ Burger King Store #5020 located @ 106 S. First Street, Garland, TX 75040 @ (972) 275-6599 to get some lunch. I asked for a Mocha FRAPPE and some chicken nuggets. The lady gave me the FRAPPE without the mouse in it. It was horrible.
I asked her why would I purchase a FRAPPE without the whip cream, I might as well drink the chocolate milk. She was unaware that she sold me a FRAPPE without the whip cream. Well, I was just in a hurry I drove away.
I would appreciate if Burger King refunded my money please. Thank you.

We visit the local Burger King on 98th street in Albuquerque, NM. Labor Day, we went in there and ordered lunch. The music was so loud we couldn't talk to each other and my wife is hard of hearing so she shut her hearing aids off to avoid getting a headache. It was still too loud. Also, this is the United States of America. They had a loud Spanish radio station on with no reference to the US. We are 65 years old and moved here to be with our Daughters family. I have had run ins with this store before for cold sandwiches. I will not go back to this place and will tell all my friends not to. You have another store on Coors and I40 that treats us great but we live too far for a quick meal. We tried to call the manager and he was not home. His voice mail was not set up so we decided to complain to you.

My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.
It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.

On Nov. 22, 2012 my fiancé and I went threw the drive thru at the Burger King in Browns Mills, NJ. I ordered a carmel and fudge sundae, I asked the girl taking my order if they had any sprinkles. She was very rude and ignorant to me and replied "NO!" with a very harsh tone. I completed my order and pulled up to the window. When I got there the girl that took my order refused to come over and take the money. She called over another employee to take my money and give me my order. The rude employee that took my order had a very bad attitude and bluntly refused to take my money or make my order, or hand me the items. I regularly go to this Burger King and every time their employees have horrible attitudes and treat customers like garbage. It's unfair and makes a bad reputation for this store. I rarely complain, but this one employee just really disrespected me for no reason. I am not happy with the customer service I received and I do not plan on returning to this store again.
Thank you for listening,
Brittany Jean Dickerson

Once again I wanted fast food, i was in a hurry and stopped by the Lafayette In location on Teal road. I only order the bk stacker with no cheese and no sauce. But every time, it is all messed up. I was the only car in drive thru. I got onions and a got of that sause which i despise, only to discover it when i get home. Plus the fries were cold...but they always are. I dont like to complain, but your burger king sucks there. I always get wrong food, and have to pay for something i cant eat. So you might say, just take the onions off, still taste like onions. I might tell you, oh sorry we added dog shit on your sandwich, just take it off..for real, i never going back there. And i ahould be reimbursed for all of the times my order was scrwwed up and i didnt have time to go baxk. I work tqo jobs and breakfast was convenient for me there. I qould stop by every morning, until i had enough of the breakfast ppl being just plain hateful and nasty. Imagine how much more business you lose because of bad attitudes and consistantly messed up orders. I would think in a recession, those things should matter.

Burger King has been my favorite "Burger" Restaurant for may years. I am not one to seek and complain but your Franchise has got to be notified about a certain location, if it has not already been. I am compelled to write to you today with concerns on your location at corner of
Lewis Street / Hwy 90, New Iberia, Louisiana, 70560. For over one month now this location has not taken debit/credit cards. Also have noticed the service has gotten extremely slow. I have been avoiding this location because of this and also the building is dirty inside and out! You really need to send representatives anonymously to review this place.
Best Regards,
Art

On March 15,2013 I went to the Burger King located at 4545 West 95th Street in Oak Lawn.
I wanted to order the Friday Lunch special which was the Alaskan Fish sandwich for 4.99 (included drink and a fry) The worker at the counter told me there was a deal buy one fish get one free. So I opted for that deal. After a fry and a drink my total was 7.33.
When I tasted the fish sandwich it was awful. It tasted like it was bad. I threw both sandwiches out.

The burgerking on Mendon Road Cumberland, Rhode Island 02864. I asked the manager and register worker if they accept debit cards because there were none on the counter, the attendant answered yes as long as u have money on it. She then asked me if i was set as i told her i was unamused with her answer. I then asked where was the menu because the wall behind them was empty. The attendent then pointed too a tiny sign hanging from the ceiling saying the three burgers on it were the only thing they were able to make. As the three burgerking workers laughed including the manager. Thanks for nothing as i left with no bk burger caring that they were loosing a sale.
If i wanted to be treated to a bad comedy stand up routine and no regard, i would have been in the right place. I'll never go there again.

ugh unbelievable what the manager of the north Loganburger king did! on Saturday night i went to burger king like i always do and their manager took my order, he greeted me right saying "welcome to burger king what can i get for you?" anyhow i understand its Halloween but his costume was offensive! he was wearing a simple whit blanket but you could not only see his chest but half his ass was out and he ricked of alcohol! not only that but after he took my order he went and smacked some little girl on the ass! i mean WTF! she looked like she could be 16 years old this guy needs to get FIRED!!!
I Stopped at burger kingon Filmore in Colorado Springs, CO #17384, and the guy that took my order sounded like he was on drugs, got to the window, one car ahead of me, car in front had to pull off and wait for his food, I waited over 20 minutes and could see into the the restaurant. The guy that took my order got it wrong and was standing around picking at his face the whole time, asked to speak to the manager and he said he was,when he walked out to give the guy in front of me his food after 15 minutes he had to pull his pants up twice walking to his car.
I eat very seldom at fast food but where did the fast food go and where are the manners. I am done going to burger kind id rather take my money and go spend it at MCDONALDS!

1/5/2013- Burger king Store number #443, 393 Washington Street in Weymouth, Massachusetts. 6:11 p.m. order number 65- Drive Thru I went to Burger King ordered two Kids Meals - one being a hamburger with ONLY KETCHUP-which it clearly indicated on my receipt, instead I got a hamburger with mustard and pickles---which made for a crabby,cranky,young girl---also my food which was a VM SM chicken ,fries,sm Dr.Pepper was extremely cold!!!
What is going on??? I pay 12.94 for three meals and most of it was tossed because there is NO WAY my daughter will eat a hamburger with mustard or pickles. I should not have to reheat my food -it should be hot ! Are employees not being properly trained or are they incompetent ? I understand it is considered fast food but this is ridiculous.
The mistakes need to be properly addressed and corrected. I am really ashamed and disgusted !! I just thought you should know and be aware of what is going on in your restaurants. A disappointed customer--Sincerely, Shannon Martin

I actually have more than on complaint about the Burger King restaurant on Missouri Boulevard in Jefferson City Missouri. Tonight I went thru your drive thru to order a sundae. The price listed on the board was $1.00 and nothing on the board indicated anything that might change the amount. The employee said it would be $1.39 and I asked why when the board said it was $1.00. He said the board was wrong. The same thing had happened a few weeks ago when I tried to order a cone and the price listed was fifty cents. There is a law in the state of Missouri which says the item has to be sold for the price that is listed. The prior time I talked to the employee and he said that he would be stealing from the company if he charged me the price listed. First of all, his customer service skills need to be reviewed and the store or company policy needs to be reviewed.
My other complaint on customer service is how slow they are. You have had some good employees in the past but apparently, they are no longer at this store. I think customer service is a skill that needs to be taught if you are going to deal with the public. Your place is not alone on this but I am not dealing with others tonight.
The third issue, and it is something I can do something about, is the dirty drive up area and window. The window is filthy and the ledge area outside the window looks like it has not been cleaned at all this year. It has been bad but it is getting worse. I don't know how it is inside but I assume it is not much better. I think someone form the company needs to review this location and if I do go through again, I will check to see if the prices are changed and if any visible cleaning has been done.

I tried to use a "Whopper's for 2 for $7.98" digital coupon I found on BK's website and was refused for not having a paper coupon in hand. I think as a loyal customer who frequents BK on a regular basis, I should be served & commended for NOT using paper. I used a cost efficient method. BK needs to get with the times. At least put a bar code on the coupon that can be scanned in store. I will not be visiting BK in the future just for this sole reason.

I am a Burger King employee and my bosses are treating me so unfair and so cruel to the point I don't want to show up to my job and just quit ! They take advantage of me because I will not speak up I am the only one who they ever tell to sweep the parking lot and scrub the floor etc ! Just today my boss took my name out the working Shuduele for tomorrow added her name with my hours and told me there cuts in hours and before I left she had told me " he's not good for anything he doesn't do anything" also " ha that's why I took your hours for tomorrow and you can't work". That was the embody cruel thing I ever witnessed in my entire life. I was getting 30 hours and within 2 weeks I'm barely getting 15. I feel like I'm seriously getting ganged up on in work by my own bosses. All the other employes talk, eat, use their cellphone etc and all I do is wash dishes or clean.

Please send me or call me to give me the reference number for my complaint. today on 07/12/2011 between 18:30 and 19:00 i visited the burger king in O'Connell Street i asked for order the total price was â¬8.30 i give to the woman â¬13.30 to refund me â¬5.00. but she not refund me â¬5.00 i asked her she say i give her â¬8.30 and she are very sure and she lie to me eyes by eys becase I donât have â¬5.00 not and Iâm very sure I give her â¬10.00 + 3.30 coins to refund me Five Euro Note.
and some guy come maybe manger he ask me what is the problem I say to him and you can check the money he take the cash box money and check he reply to me sorry manager say our money are right you give us â¬5.00 euro  that he lie me easy by eyes and is not nice to me I lost my respect on the shop so I say to him you lie you can check the cctv security camera he say sorry so what I do I feel I lost my respect in your shop for people stolen me eyes by eyes  I say to him take my money as tips for you and I don't want food so I lost â¬13.30 and no east because is not nice to me to stay in your shop and people look at me.
when I speak with my friend at that problem he say to me that not first time happen in burger king in OâConnell street he has friend he pay â¬50.00 euro and the woman refund him as he pay â¬10.00 euro he ask her for â¬40.00 euro and the same happen to me. So when I chat my story today in face book. Some one say to me he has friend work as manger in some subway restaurant and he stolen customer as happen to me but just toust or foreigner but non Irish customer.
Iâm sent that email to make a complaint against the manger not for my money because I lost my respected in the shop and people look at me as I lie but Iâm very sure if you check the security camera you will find Iâm right and that is only game from the manger of OâConnell street...

I've had the worst experience at Burger King. Wasn't no "Have it Your Way," there! This is my first complaint ever, and this bad customer service has happen twice at the same location. I went through the drive thru and ordered the two for three special.
I waited in line for about 5 minutes, mind you this wasn't rush hour, (breakfast, lunch time, or dinner) and then after I paid for my food I was told to pull up and wait. I did with my screaming 5 month old and three older children, and waited for a total of 15 minutes. I wanted to get my money back and just leave.
So as I went to go inside and ask for my cash back to take my business elsewhere, an employee came out and almost gave my order to one of the other three vehicles waiting for their food too. When I did finally get my small order, the food was cold! I called and let them know about it and I was told as long as I bring my receipt I can get the two burgers again, however I only have 48 hrs to redeem them.
I hope that something can be done about this because I enjoy Burger King food, and I won't be returning to any more Burger Kings because of the poor customer service.
Thank You,
Shalon
This happened at Burger King on Rt. 28 in Milford Oh. 45150 513)831-3392 my order# was 39 May 1, 2012

I'm not a person to complain but I really hate when I order something like a value meal with onion rings and not only do I get cold onion rings I also get a few cold fries and half a sweet potatoe fry, when I go somewhere and pay for my good I expect to get good service and hot food I'm very dissappointed in this because I go to burger king for my drinks in the morning before work and it makes me not want to go for anything anymore. This was at the location in Bardstown KY.

Went to Burger King last night at 7:15 pm asked the girl at menu if a Burger King stacker was single meat or double meat patiently waiting for a reply while she talked to another employee in the back ground. I said hello she then responded no! Then asked of I wanted one very very rudely! I then said well I dunno I asked a question and then she responded back very rudely again well I answered your question. No could not have answered the question I asked she wasent paying any attention. I then told her never mind I wasent going to get anything from there and left. I then called Burger King to talk to a manager called 8 times with no answer at all. I will probably not be going back because of there customer service its ridiculous. Not sure what y'all do with the complaints or how you handled them but please don't repeat my name to any employee .

I went to the burger king in walhalla,sc and ordered 2 chicken sandwiches and waited 28 minutes before I received my food. While was waiting people who ordred long after I did whome who have ordered much more food than I did somehow got there food before me. Needless to say I was very angry. When I confronted the burger king employee about this she proceded to curse at me and told me I shouldnt have came at that time of the night which was at 8:30 pm. She handed me my food and continued to curse. This experience has made me never want to visit not only this burger king but any burger king ever again. Very disappointed customer.

II use the BK in Fredonia NY, 14063. It has been a not so good experience using BK drive-through. It used to be ok but this BK has gotten very sloppy & RUDE! Past months experience has been that the ones taking the orders have bad reception to their speaker or they just are not able to process the correct order info. I have ordered black coffee & ended up with creamers added to them. When I asked the waiter for black coffee, they made a pretense of getting me a fresh cup of coffee, only to drive away & find that I had the original creamed coffee handed back to me.
Another occasion, my order was never put through, although I had paid for it. I had to wait 15min from the time I paid until I got my order.
Yesterday, 4/27/19, between 1pm & 1-30 I visited BK. I had 3 coupons for 3 orders. I paid for the orders only to get to the food window & find out that only 2 of the orders had been filled. I did not get a receipt, so I didn't realize that I only got part of my order. I told the girl at the pickup window about this. She was very nasty saying that I didn't pay for the 3rd order. I told her that they had kept my coupons & I had no receipt. I told her that to fill my order & I would pay for it. The manager came to the window & actually spoke down to me about not paying for the complete order. He went & did get my coupon that the cashier had not added in. Told me to drive around again & then I would get my complete order. I said that I wasn't doing that. He then said I would have to walk into the building to get my order. I told him I wasn't doing that either. I am 77 yrs old & have a handicap. Showed him the handicap sticker. He was so rude he started to say," where's the F-ing coupon but caught himself. He told me he would bring the order out to me.& to drive up & wait. I did & he brought it out. He never apologized for the horrible service. I did tell him that I was going to contact BK about the bad service.Some of the window workers are very nasty & very rude . They assume that the customer is lying when in fact some of the workers do not know what they are doing.
On many occasions, I have been asked if I want my change. Of course I do! They must want to make tips for themselves.
I like the food @ BK & the coffee. When I go again I always I hope for a more plesant experience each time. It's getting worse @Fredonia, NY BK.
This site needs to have more workshops on their attitudes including that man manager.
When one goes into BK it is a whole lot better attitude. I can't understand why, because when the drive-thru is such a money maker for them.
Hoping for more of a better experience.
Thank you,
Beverly Irwin

I AM A WIDOW IN SC. I AM TH VICTIM IF A CON ARTIST IN HONEA PATH SC. I WAS PUT ON NO TRESPASS AT BK HERE IN HONEA PATH WHEN I FOUND OUT TH MAN I WAS SEEING AND TH MANAGER AT TH HONEA PATH STORE WERE SEEING EACH OTHER BEHIND MY BACK. I RECENTLY DISCOVERED THAT TH MAN IN QUESTION MR ROBERT BRYANT RHODES IS A VIOLENT TIER III SEX OFFENDER ON TH SC STATE SEX OFFENDER REGISTRY.
HE IS A CONVICTED RAPIST. AND TH TIER III MESNS HE US CONSIDERED TI BE A VIOLENT OFFENDER.
HE CAME INTO MY LIFE AND LIED TO ME SND RAN A CON ME AND HE ALMOST DROVE ME TO A NERVOUS BREAKDOWN BEGORE I REALIZED WHO AND WHAT HE WAS. I TRIED TO CALL TH GENERAL MANAGER AND WAS UNABLE TO REACH HIM BY PHONE. AS I AM ON NO TRESSPASS NOW I CANT GO THERE IN PERSON. I DID TRY AND SPEAK WITH DANA JACKSON ..TH MANAGER WITH WHOM MR BOBBY RHODES WAS CHEATING ON ME WITH. I TRIED TO WARN MS. JACKSON ABOUT MR ROBERT RHODES SND VOICE MY CONCERNS ABOUT HIM SPENDING SO MUCH TIME THERE AT TH RESTAURANT. SHE LAUGHED AND HUNG TH PHONE UP. I FEEL I HAVE A MORAL OBLIGATION TO MAKE CERTAIN THAT INNOCENT AND UNEXPECTING LAW ABIDING CITIZENS WHO FREQUENT OUR LOCSL BURGER KING ATE NOT UNAWARE THST MR RHODES IS A DANGEROUS TIER III SEX OFFENDERL LISTED ON TH SC STATE SEX OFFENDER REGISTRY. I ONLY EISH DOMRONE HAD WARNED ME. I NEED TH POINT OF CONTACT DISTRICT MANAGERS NAME SND NUMBER. THEY HAVE S PLAYGROUND AT THIS LOCATION...THERE ARE INNOCENT CHILDREN SND WOMEN THERE EVERYDAY. AND TH MANAGEMENT HAS PUT ME..HIS VICTIM ON NI TRESPASS. HOW CAN A CORPORATION ALLOW ONE WOMANS POOR JUDGEMENT IN CHOOSING A BOYFRIEND TO ENDANGER ALL THEIR CUSTOMERS...THE WOMEN AND CHILDREN BEING TH MOST VULNERABLE. I WILL NOT REST UNTIL HER POOR JUDGEMENT HAS BEEN DEALT WITH. THERE ARE TOO MANY POSSIBLE VICTIMS FOR ME TO NOT MAKE MY CONCERNS HEARD. PLZ CALL ME WITH A CONTACT NUMBER. HE IS SN EXTREMELY CHARMING PREDATOR. THEY NEED TO BE FOREWARNED OF HIS TRUE IDENTITY. THEIR CUSTOMERS DESERVE TO BE SAFE WHILE DINJNG THERE. I WILL B AWAITING A RESPONSE. MELANY ALLEN


Bad food not editable cold food milk shake machine broken down months at a time

THIS IS MY SECOND COMMPLAINT, received NO response, apology or restitution. On 4/16/19, went to order a Whopper at your Hampton office in St. Louis MO. As I left, I said to the employees. "Thank- you" & was stared down, like I was scum. I paid & was political, & TGHIS is how I was treated. I have so far, received NO RESPONSE. This outlet is a few blocks from Chic--afill-A which has WONDERFUL customer service. I I hear nothing in will avoid your stores completely. This is unacceptable. My order was 227 , taken by Valery, She was not the rude one

My order was incorrect (Order 2 sausage egg and cheese biscuit receive 2 biscuits) so I returned to BK & requested a refund for both of my orders. The Mgr. Brittany was able to refund my order# 35 (2 sausage egg and cheese biscuit, 2 sausage biscuits), but I was told after several attempts to refund my Order #37($4.30) that the order was not in the system, I would have to come back when the other manger was on duty. I returned and still no refund. I let my contact information & no contact has been made. Filed dispute with bank


Visited store 5241 phoenix, AZ on 04-18-19,
Specifically asked for no onionson one bueger. They marked no onion on the packaging, but there was onion. Not to mention the burgers were cold. The fries were squishy and soaked in oil. The cashier was ok, but she needs some additional training for sure. She could care less what i needed. It says I was order 14 at 2:53 pm. I'd give further information but you can barely read the receipt.


I was at your Burger king wed at 7 pm the service was so slow me and another guy waited 15 minutes for our food after we {PAYED}.Andrew finally had to leave to get back to work without getting his food and Andrea the manager keeping his money. VERY lousy service, the only thing that is important to the manager is the drive through!!! How many times a day does this happen?
Ed Anderson
Ph 616-232-2354

Burger King in Exeter PA 19508....2 for $6.00...Put in my order NO cheese, NO pickles, NO mao...What did I get!!!! 2 Whoppers with just ketchup on it !!!!!!!!!!!!! Now .I only stud there for 10 min. The last 3 min of the 10 I'm looking at my sandwitches there under the hot lights . Watching the WORKERS talking to each other another one Skinny thin girl black hair talking on her the phone . Trying to do ice cream not doing good at all.The place was a mess. They toke my receit Said they would fix it , But I was so mad at this time. I said keep the sandwitches ,& walked out

I frequently go to the Burger King on Ken Pratt Blvd in Longmont, CO. Today I ordered a bacon, egg and cheese croissant and a small coke. When I arrived at the window to pay, the lady said $6.27. I asked how much the sandwich was...was told $3.99. When I got to my place of business I opened the wrapper and found 1/2 piece of bacon and less than a table spoon of egg. I feel the price certainly doesn't fit the product received. If this is the normal thing for this Burger King, I won't be coming back.

I go to Burger King with my children at least 2xs a week and order 4doubles cheeseburgers
4 fries and 2 small drinks 2 large drinks
We moved here from Florida a month ago and it literally the only thing my kids want to eat other than cooking. It reminds them of back home.
We went inside as well as drive thru and the GM TRINA in Anderson sc 29625
is very unprofessional, lazy , and rude should not be in food industry. does not have a sense of urgency at all what so ever.
You would think you would hire more workers if it's take 30mins for 4 cheeseburgers and cars backed up in lines.
Hire more workers so that the management can manage and the business will have a higher gross income.
When a person like that is the head of a fast food company
The whole organization will crash due to her slack and unresponsive actions she should be demoted to a team member so that she will work to best of her ablities.
I WILL NEVER GO TO ANOTHER BURGER KING IN SOUTH CAROLINA NEITHER WILL ANY OF MY RELATIVES FRIENDS

On Sunday April 14th, I went thru the drive thru at Burger King on Malabar rd in Melbourne fl . Order number is 63. My total was $18.44 , We ordered the eggnormous burrito value meal w/med dr pepper, 1 sausage egg biscuit and 1 bacon egg and cheese croissant value meal with orange juice. The hash browns were microwaved and dripping with grease and disgusting. They tasted a day or so old. The burrito was cold and had the same nasty hash browns in it which ruined the whole thing. $18 for fast food breakfast isnt cheap, the food should at least be made fresh and taste good. How disappointing . Server at drive thru, literally rolled her eyes and got an attitude when we asked for the receipt. We will never return to that restaurant.


Hello I'm doing this complain, because I visited one of your bk on 1830 West 8th St., Los Angeles, CA 90057 on April 11, 2019, at 1:16 p.m. I asked the casher there after I had ordered my food for the keys to the restroom and she told me that someone had just borrow them to use the bathroom and to go check the restroom, so I did and nobody was there, so I asked her again and this time she told me they didn't know where their key was at because they lost it and to ask the guy and the laundromat to open it for me and he said no because I was not washing clothes and that every story has a key for that. I went back again and asked her again and she just kept walking away from me. I peed on myself because I have a small bladder and the way she treated me was not nice. This is the first and last time I go to this BK . I was treated like I was nobody.

I just had the worst most uncomfortable experience ever at a fast food place, and I'm 53 The Burger Kings location was 2921 Calumet Ave, Valparaiso Indiana. The day was Friday the 12th at approx. 6:20pm, and I don't even know where to begin. My wife and I were NOT greeted, and while we were ordering I realized that the managers family (husband and 8yr old) was walking around like they owned the place!! kid running around yelling, having workers hand them food over. We had selected to eat in, I should have left.. I'm a big guy myself, but her husband is 400 plus eating fries at the counter like a slob. The child would run the entire store and out the door thru the parking lot..unwatched. I don't even know the managers name, but I'm not sure how a person like that becomes MANAGER!! I'm not even kidding. I NEVER do this! I'm so upset that I will be keeping an eye on this situation. I truly love Burger King, but if that is allowed to continue I would be truly crushed as a life long loyal customer. And as we were walking out the door another employee came walking in handing out starbucks drinks. Please get back with me with some kind of resolution to this horrible situation. I'm not writing this for free food or anything like that!!!!! THIS CANNOT BE ALLOWED TO HAPPEN ANYMORE, PLEASE!!

I tried to order a salad at the drive thru today and was refused. When did your company refuse to let customer order at the window. I forgot to order a salad and so when I pulled up to the window to pay I ask the cashier for a salad and the manager Melissa refused my request because the store is short staff. I was told to come around back in the line and order it. I will never go back again. Even the cashier said that was not fair.

Hi I am writing you this to complain about your store #5950 at 2915 W. Vernon Ave Kinston NC. I stopped there last night (4-11-2019) with my family.
I noticed as the food was being prepared that the man handling the food had his pants down doggone near to his knees. I think that is a disgusting sight and definitely inappropriate for a food handler. He did have on gloves but he was constantly pulling up his pants and never changed gloves.
On top of that his hair was very unkempt looking and he didn't have on a hair net.
I wonder does your store have a dress code for food handlers?

Ordered breakfast: 2 croissant meals from store RoanokeRapids, N.C. and the sandwiches were old and dry. The totes were cold. I called back and they said that I needed to bring food back to the store before lunch but I told them I got off at 6pm. Never received anything in exchange for bad food.

In the late evening of Tuesday, April 9th I went to the neighborhood convenience store to get two beers for a tenant of mine. She is 72 years old and in a wheelchair for the rest of her life.
After leaving, I suddenly had the urge for Burger King's 10-pc. nuggets for $1.49. In the past I have found them to be delicious....……...when they are fresh. At our local BK--South Haven, Michigan-- that has not always been the case.
They are only a short half block from the convenience store. So I drove in and went to the counter. When the young man took my order I told him I wanted mine made fresh, that I was not interested in anything that had sat around. That my previous experiences here was that when they are too old they are stale, tough to chew, and not very tasty. I also ordered a Hershey's chocolate pie. He did not say anything about the order.
I then paid for them--$3.48 with tax at 9:08pm. I have the receipt.
I then watched carefully as to how my order was bagged. Sure enough, the older woman employee there grabbed a package of them off the heat shelf. I informed her that I had requested that mine be made fresh, not something that had sat around. Her reply was that these were not that old. She then handed the bag to me. I was very tempted to immediately ask for a refund of my money since my order was not what I requested. But I didn't. I took them home hoping maybe she was right.
She wasn't. They tasted old, stale and were tough to chew. Too crispy on the edges. I ate four of them and threw the rest away. I then vowed they will not get me again. This particular Burger King seems to have a lot of issues with food quality. And when you don't fulfill a customers order as they requested you should not wring your hands over your fate when the next time they drive down the road a half mile to McDonalds.
That's it. I'm done at this BK. This incident of less than satisfactory food was one time too many.
In an unrelated rant I have an opinion on something. Years ago BK had a sandwich called the BK Broiler...an excellent chicken sandwich. Far better than your Original Chicken sandwich. In my opinion, you kept the wrong sandwich to sell.
Thank you for taking the time to read this.
John Davis
P.O. Box 523
South Haven, Michigan 49090
email: bugsyklitty @frontier.com
No phone listed as I am about 85% deaf.

I went to the Cowansville Burger King (#12369) last night for supper with my husband & 2 children. We went there because I had some coupons to use + there is an indoor play area & it was wet & cold outside. These coupons have no expiry date. As you can see on the image attached. 2 Whopper trios for $9.48. This price was not accepted by the clerk & she brought the manager up to deal with it. The manager also confirmed that the system would not allow that price to go through. So, he charged me 11.49$ and had nothing to offer to make up for it. Instead he showed me how to get more up to date coupons with the current prices on the Mobile App. I will not return to any BK for this reason unless there is an offer that will convince me to give it another chance. I have gone to that BK in the past with similar coupons & the managers at those times always accomodated by giving an extra discount or free item to compensate. I will opt to go to McDonalds play parc with my children instead.


Walked in & placed our order, then 2 employees come walking in from the parking lot, they had to to open 2 doors to get inside then punch a code in door handle to get in the kitchen.
Neither 1 of the 2 employees washed there hands then they proceeded to start getting my order around. When I said something about north washing your hands after coming from outside, I just recieved dirty looks from 1 & the other employee was actually polite & ended up washing his hands. I'm sorry but that's about as unsanitary as it gets. Every one who comes inside touches them doors. GERMS.COM

Store in largo fl on Missouri Avenue was busy spend 16$ And food was terrible couldn’t of been any colder so you know the temperature was not like it should be at all never go back zero stars

At the Covington ,VA Burger King they offer Frozen Cokes. Only occasionally are they available. MY autistic grandson loves them, he is a very picky eater. He gets upset when they tell him the machine is down. Please check to see if this is a machine problem, or EMPLOYEE problem. Thank you

This past weekend I took my family into the above mentioned Burger King. Upon entering and standing in line to order we noticed there were two TV's blasting none other than CNN news, who was in the process of bashing our President and our country. I do not believe people should be subjected to this when they just want to go somewhere and eat lunch with their family. If they want to have TV's on, it could be on sports, weather or even cartoons, but definitely not CNN News! Regardless of your political affiliation, I should not have to watch/listen to that while I am trying to eat lunch with my family! As a result we walked out. I am disappointed because this BK is located in my neighborhood and I love to eat there. I will not be going back until those TV's are moved or changed. Neither will the rest of my family. Thank you.

I am at Burger King on 10205 E Houston Tx 77029. I ordered multiple sandwiches. I ate them , almost choked so I asked the manager MEAGAN LOWE for water and she refused. She stated there was no free cups and that people usually get soda instead. I told her she can watch me get water but she still refused, I told her I was going to call cooperate but she said she didn’t care and then gave me her full name.


Burger king at Spanaway, I came in to make an order, I stood there waiting to for somebody to help take my.order, there were 5 people working at.the time I was standing there all talking facing away from the customer line, waited for 5 minutes but they don't seem to care, so I walk out,poor service.

The image for the BK chicken sandwich is false and misleading advertising. The image shows lettuce leaves extending out beyond the bun. In actuality, one receives a few measly disheartening flecks from a bag of lettuce salad (see photo of coupon image and of the actual sandwiches I received).
Please either change your picture illustrating this sandwich or else instruct your franchises to live up to your advertising photo.
I expect to receive an answer to this complaint.


The image for the BK chicken sandwich is false and misleading advertising. The image shows lettuce leaves extending out beyond the bun. In actuality, one receives a few measly disheartening flecks from a bag of lettuce salad (see photo of coupon image and of the actual sandwiches I received).
Please either change your picture illustrating this sandwich or else instruct your franchises to live up to your advertising photo.
I expect to receive an answer to this complaint.


Your updated app no longer works on my iphone 5c. Its asking me to update my SSW on my iphone. The iphone 5c I have is at the latest SSW on it and they're are no further updates. How able I suppose to make purchases at Burger King with being a select member of your clientele? Please come up with a fix for me. I tried numerous ways to contact Burger King vie: phone email and know one is responding to me in which case I just go to Wendy's and McDonald's.

What is this fascination with Hawaiian buns ??? Burger King has always had, by far, the very best buns ever. Now you have decided to use tasteless Hawaiian buns on your fish and chicken sandwiches. I chocked them down and didn't complain but those buns completely ruined what has traditionally been the best nonburger sandwiches ever. Please rethink your decision to force those tasteless buns on your customers !!!

Placed an order inside Restaurant and stood in back waiting for order,. A couple came up and ordered, and the cashier handed them a bag The couple walked away and I still waited for my order. The couple came back, handed the cashier the bag she gave them and told her it was the wrong order, Cashier called my order, and must have handed me the same bag that was returned to her from the couple since it was what I had ordered. I left and when I opened the bag fries were all over he bag and it looked like the sandwich was opened and re-wrapped. Disgusted.

My wife and I went to your drive through last night 03/26/2018. I would just like to inform you that the wait unreasonable. There were two cars ahead of us in line. I'm not sure how long it took but we waited long enough I was ready to drive off but could not get out of line. From that point it took 19 minutes to get to the drive through window. That does not include however long we had already been sitting there. We were not greeted just met at the window with the total belted out at me. She took my debit card handed back to me then made two orange drinks which we had ordered two sprits. We got that straightened out she handed me the bag. She did thank me so she did make an effort for customer service. When we got home my order was fine but my wife had asked to add bacon and cheese to her Whopper Jr.. She did get bacon but there was no cheese on the hamburger. I got the receipt out of my pocket to see if they had charged us for the cheese and get a phone number, but it was not legible. Nothing but black streaks running down the page. We just recently mover here from Dodge City and always enjoyed the Burger King there. There is too much competition here I can't say I will come back for awhile.

WANT TO THE BK ON HIGH AND AIRLINE ON 3-23 IN THE AM ORDER 3 EGG AND SAUSAGE AND 3 SAUSAGE ONLY WHEN I GOT HOME THERE 3 SAUSAGE BISCUIT AND 3 BISCUIT ONLY FOR THE LAST FEW TIMES I HAVE HAD TROUBLE WITH MY ORDER ,I AN DISABLED SO ITS HARD TO GET AROUND ,I THINK YOU SHOULD CHECK OUT YOUR STAFF THANK YOU, CONCERNED CUSTOMER

I went through the drive thru and a girl kirana was at the window her eyes were bloodshot and she reaked of marijuana. She seemed spaced out when she spoke with me. This is absolutely unacceptable! This was at Ashtabula Ohio. I will not be returning.

I'm so sick and tired every time my wife goes to work at burger king she get made fun of because she has health problems and the breakfast manger tell her to suck it up they also tell her she is faking being sick something need to be done about this manger because I'm sick and tired of my wife coming home upset and crying because of her sorry ass coworkers and mangers treats her like crap this burger king in 1209 North Eastman Road Kingsport TN 37664 phone is 423-247-7787

Came to purchase burgers and fries. Gave ticket for free whopper I had received for survey. Placed order,noticed higher than it should have been. I was told that coke and fries must be purchased with the free whopper. I told her that was fine and since I only needed two please refund me fo one since I was to pay for the one with coupon. She didn't so I thought oh well we will have extra fries with our burgers. I got home and only two fries,I paid for 3. We come at least twice a week not going to stop we like the food. Just thought that wasn't right. The survey leads one to think free whopper that's true but must purchase fries and coke.nread small print I guess. Jim
PS- we are seniors we always pay full amount we don't take advantage. But fair is fair.

The Burger King at this location 3121 Halls Ferry Rd, Vicksburg, MS 39180 has poor customer service.the Manager there name starts with a "T" is very rude & unprofessional..she refused to refund me my money back after I receive burnt fries..A major concern is that very frequently she says the broiler which is used for the buyers is down for long hours,which it is not, mostly on Sundays and late at night..
I know this not true because a employer I know once said ,"Saying the broiler is down is a reason NOT TO WORK" I'm sure the company is loosing thousands of dollars..I love burger king and I hate I couldn't order my family food on 3/17/2019 around 3pm when the manger said, broiler was down & they were only frying fries and fried items..This location needs a audit or a regional manager to stop in sometimes,this has been going on for over a YEAR PLEASE DO SOMETHING ABOUT THE UNPROFESSIONALISM IN THIS ESTABLISHMENT & THE EMPLOYEES LYING TO CUSTOMERS SAYING THE BROILER IS DOWN.THIS IS THE ONLY FAST FOOD ESTABLISHMENT IN VICKSBURG MS WHICH IS A TOURIST AREA THAT PROHIBITS THIS POOR SERVICE.

They put my 16 years old out and said she can't buy food and said they have to be 18. When that became a new policy. 3103 gentian Boulevard Columbus Georgia 31907. My number is706)580-8178.

Poor customer service at BK on St Charles ave in New Orleans. Ordering food at drive up, employee answered on headset making lots of noise changing cash drawers, gave her my order, she replied , I cant hear you, I replied if you stop making noise with trays, you might be able to hear me. Her response was "that's what we do here, Make noise" . Did not place an order, drove to window, ask for store number, was refused" Very poor customer service.....Re trained??????

CARNIVAL MALL BRAKPAN IS THE WORST SERVICE YOU HAVE TO WAIT SO LONG FOR YOUR ORDER.
THEY CHARGED ME FOR TWO BURGERS AND I GOT ONE.
THE MANAGER ON DUTY WAS VERY RUDE.
THEY OVERCHARGED ME ON THE ICE CREAM AND GAVE ME THE WRONG FLAVOUR.
WE ASKED FOR PEPPERMINT CRISP AND GOT KIT KAT
BAD SERVICE

I ordered a croissant sausage,egg and cheese sandwich the croissant was dry and crumbling. I also ordered French toast dips and when they served them(after I had paid) they said they were out of syrup. I took them anyway which was a mistake , they were hard and dry. I don’t know if I’ll ever stop at Burger King again.

I have came to eat at this specific location for years and service had slowly went downhill to unbearable. I usually eat at location 525 s. National springfield,no 65802 store #7203. I don't know why or what the issue was tonight there were several customers in and I ordered chicken nuggets and onion rings. The chicken was pure cold and the onion rings were so old that they were terribly hard and misshapen. This was the worse food I ever was served. I think that this should be looked at asap.


Extremely POOR service with BURGER KING CLAREMONT NH manager! Several customer service left, including me and my best friend! (3/9/2019 at approx. 3:30 PM). Manager SHOULD BE FIRED as extremely poor taste!

I stopped at Burger King in East Peoria IL this morning Thursday March 7 2019. Three people were working, one taking care of drive through and front counter one making food one it looked like was cleaning fryers. The young boy making sandwiches noticed people at the counter and told the girl. Her comment was they will just have to be patient. Wrong thing to say!! I should have left right then. These people think they deserve $15??? Wrong again! Please teach appropriate things to say such as “I am sorry for your wait, I appreciate your patience”

I was a a local burgee king on 902 phillips avenue at 11:00 pm on march 2. I ordered a double whopper meal and a whopper jr meal. The manager was cleaning the machine with purple gloves on and made our drinks with the same gloves on and put her fingers in the cup with the gloves. We get home and get our food out to eat and the double whopper was not a double it was a single whopper. I would like my whole order to be replaced and the manager to take classes on how to make drinks please

We ate lunch at the Burger King in Celina, Ohio today and boy was the service slow. They had a long line at the carry-out and people inside and we were all waiting. We could see the guys behind the counter making the sandwiches and they sure didn't know the meaning of hurry up people are waiting. When we finally got our meals, we were never asked if we wanted any sauces for the onion rings. AND the buns were very dry. It was like they had been leftover from another day - not soft and fresh. We were very disappointed. We had been looking forward to a whopper and then it wasn't even that good. I hope this gets rectified at this restaurant and others like it. Thank you. Dru Meyer

I drove through burger king in Dunbar pa. I ordered a grilled chicken sandwich with no lettuce or tomato.add mayo. The drive through lady goes it comes with mayo. Well it had honey mustard on it no mayo. So very unhappy to pay for a sandwich and even asked for it and got something else.

On February 17th I talked my daughter into taking us to Burger King. It is my favorite fast food restaurant. We stopped at the Burger King, 15785 Livingston Road, Accokeek, MD 20607 and placed our order at 1:21 and waited while they served everyone else. After about 30 minutes, yes 30 minutes, I have the receipts to prove it, I asked the acting manager Bryant Parker what was taking so long. He told me he was busy at the window and I would have to give him a few minutes to go check, to which I replied I had been waiting a number of minutes. He then ignored me. When we finally got our order, I had to come back because they did not put in the onion rings. We then headed down the road when my grandson said, Nonna," I have to pick the mold off my bun."..…….yes, we discovered the entire bottom of two of the buns on the chicken sandwiches were covered with green mold. We turned around and went back. It was 1:53 when we returned, we had only gone a mile down the road. I went in to ask to speak to the manager, Bryant Parker, he saw me, turned his back and completely ignored me. The shift leader Xavier Waddell (names were taken from a "REAP" board at the counter) finally came up to ask what the problem was. We showed him the buns covered in mold. He threw them in the trash, did not even tell the "shift Manager" and then gave us a refund and fresh sandwiches. This was by far the worst experience I have ever had in ANY fast food establishment. The food was not eatable, the "manager" was rude and ignored us, and the entire experience took almost an hour...….yes and hour to get 4 sandwiches...….If I could have rated this experience less than one star I would have.

i was at your locate about a half hour ago i want threw the drive threw an i only live10 mins away but i got a family bundle on a coupon an it was three whoppers an three cheese burgers an three fries an the lady asked me if i want cheese on my whoppers an i said yes an when i got home my food was cold so i called burger king on ohio river blv an they was very rude an hung up on me now they did'nt give me a recipit an they could'nt help me so thats why i am getting incontace with you so my phone number is 412 415 1944
thank you ms mayhugh

Lincoln City Oregon
One customer been waited on---
Two employees VISIBLE
Waited 4-5 MINUTES and NO ONE ACKNOWLEDGED my PRESENCE
WALKED OUT AGAIN
THIS PLACE is a ZERO
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