Burger King Complaints Continued... (Page 9)

I walked into the lobby of Burger King 11511 at 6255 Blue Bonnet in Baton Rouge at 10:59 on Wednesday, October 3, 2012. I stood at the register for 11 minutes while the manager took orders for the drive thru from that same lobby register. She never acknowledged me. No greeting of ant kind. At 11:10 I asked her I'd she was going to at least greet me and give me some idea of when she could serve me. She started telling and telling me who was on break. So I informed her that I would file an official complaint and said "do whatever!".

J. Anderson
773-255-9858

I went to bk in california,MD and was disappointed. First of all they were serving regular size sandwhiches on mini burger buns and when I asked the manager why thinking maybe it was just made wrong,I believe her name was billie, she was very rude and bitchy to all the guests AND her employees. No wonder I didn't see a single smile in the place. It was dirty, it was slow, and employees were extremly rude. The manager didn't seem to care when I said I will never return and tell everyone I know not to go there either. Instead of going to this bk 2 mins from my house I'd rather drive 20 mins away to the ghetto.

Every time i order i order the same thing 2 whoppers plain and get it home and everything but the kitchen sink is upon it and its not busy when i enter theres to much playing around i have to repeat myself at least 3 times and they still cant get it right burgerking is not just around the corner it takes gas to get there so now it seems when you order to go you must take your order take everythiny out unwrap it open up each burger and check them for it seems that you can no longer have your way anylonger is it only i that they just seem to throw anything to and they are rude also such as its a burden to take my order it would be unfair to say its all burgerkings but this one store number 9854 is to be desired...

While at the Attica NY Burger King I had placed an order and waited 10 minutes for the order to be filled . While standing waiting for my order, the person serving me was VERY rude the MANGER is also VERY rude .This was a young school age girl (must of had bad day at school ) .This not the first time I have had problems there ! I am a school bus driver and take many sports trips with school age kids .After this happening I will think twice about STOPPING at the Burger King in Attica N.Y. I think that this should be looked into I work for First Student bus service and we have many drivers that drive for these trips.

MAYBE WE SHOULD JUST STOP SOMEWHERE ELSE different restaurant company (we are located in western NY severing Erie ,Gen Wyoming Orleans & Monroe counties.Your attention on this matter would apprecated.

Went into Burger King today as its what my daughter chose we ordered and everything was not appetising at all ! The burger bun was dry and had no sauce the chips were freezing ! I didn't eat mine I took my little girls back and said I'm fine with not changing mine because I had been put off but wanted her chips replacing they made some fresh chips and then put them in the kids bag with the cold ones still in there I said the cold chips are still in there and the women replied you have got fresh chips in there as well so why are you complaining ?!? Needless to say I am appalled at the service I got and don't think I will be going back ! It's not very often we take my little girl out for something to eat as she has milk allergies and Burger King are usually good with us but this experience is not a nice one I would understand if they were busy but I was they only customer being served and 3 tables had been used it is unacceptable !

Hello. I am filing a complaint about the Burger King located at 500 N Martin Luther King Jr Drive in Winston Salem, NC 27101. This facility is the worst that I have seen in quite some time. I noticed that there are a lot of teenage workers who do not have manners at all. The hours of operation clearly states that the facility will be open until 12:00am, but around 10:30 every night, you are free to order, but no one will answer to take your order, and when you pull around to the window, the employees look at you as if you are crazy, and continue to talk to each other and on their cell phones. Burger King is not the same.

Every time I go to your store located on Port Washington Road in the mornings on my way to work, I either wait for 5 minutes or better, or I leave. The store # is Burger King #5369.

I just noticed online today that this store doesn't open until 6:00 so the first two times I was there, I understand why I waited, as I got to the drive through between 5:55 and 5:58, but still, I waited one of those times until 6:06. This morning I got to the drive through at 6:04 am and at 6:10 AM I drove off. Nobody even came to the window.

When I left I saw someone in the drive through window making coffe or doing something, but never even acknowledged me. I do not have a Burger King in my town so this is usually a treat for me for breakfast since I really love their breakfast sandwiches but I will tell you this, I am completely irritated and frustrated with this store.

I am not to sure I will be going back there. Hopefully the rumor that we are getting a store in the Saukville/Port Washington area is true, othewise I will just have to go to breakfast in West Bend on the weekends when I feel like I want it.

I went to the Burger King at 2295 w. stadium blvd Ann Arbor mi 48103 on 4/12/13 for lunch before heading to work. I asked for a FRESH chicken sandwich +onion and FRESH onion rings. Needless to say onion rings were ok but my sandwich was anything but fresh. It's so irritating to order something pay your money and bother what you asked for. I understand its much easier to give someone a fillet/ patty that has been sitting for 15-30 min but not everyone eats that kind of food. I like my food fresh and don't mind waiting 7-10 minutes to get fresh food. Why can't these workers just give people what they ask & pay for.? The sandwich didn't even have onions on it. My receipt says off fryer which I assume means cook a new one. I've been trying to call the store for over an hour but they won't pick up the phone. Now I'm at work for 7 hours and stillness something to eat. I know the manager will say I'm sorry we will replace it which is not helping me right now.

My Fiance and I eat at Burger King every other week. Last night I was so embarrassed by the rude service we will never go back and I will make it my life's mission to advise everyone I know never to eat there again! I came in around 11:30pm on November 27th at the Burger King located near Yonge and Eglinton. I asked for a spicy wopper (meaning the whiplash burger or whatever) and the manager Laura refused to serve me! WTF what fast food restaurant refuses to serve someone? Drunk homeless people come in and still get served! I asked for a complaints number and she gave me the number to her restaurant. Her and other collegues had a good laugh! I will never to back to any Burger King unless I get a verbal and written apology from LAURA! I'm sure nothing will come from this complaint but Burger King lost about $400 annually from my fiance and I and I'm sure a lot more after I tell my story. Burger King has been boycotted unless I get that apology from Laura!

I don't complain about a lot in life. But since this is the second incident at the Burger King In Ottawa, KS, I have to say something. Today, 1/28/12, I ordered the whopper (no lettuce and no onions), onion rings, and a coke. When I was given my order, I asked the gal at the window, "No onions or lettuce,right?" Her reply was "There shouldn't be". Well, guess what sister? There was both onions and lettuce on my order. And the coke tasted like it had antifreeze in it. $6.00 bucks shot to hell. I will NOT be going back to this establishment. I'll take my business across the street to McDonalds!

I'd like to say that when i entered into the Burger King restaurant I was walking into a PARTY SCENE or though it seemed! I entered in the rear of the building and could hear a bunch of playing, joking, laughing, and cursing! I almost didnt order. No manager in site, a hefty bi-racial woman with glasses was present she was dressed different from the others, she was well occupied with who i at first assumed to be a child of hers in regular clothing (no burger king attire) until i seen them kissing in the kitchen area, needless to say then i realized different. My order that was suppose to be a whopper with cheese no onion with chocolate shake took me 9 minutes to get and was AWFULY COLD..

I was very dissapointed but i chose no to even go back inside once in the car, i however did call and try to make a complaint but someone who answered the phone never directed my call to any management? Needless to say i will probably never go back in this restraunt in the evenings.

I went through the drive through at BurgerKing#13903 at 101 W Euless Main in Euless Texas. My order number was #2. I ordered 2 sausage biscuits, a sausage egg and cheese biscuit and a bacon egg and cheese biscuit. When I got home to eat I discovered that the biscuits were hard as a rock. Almost like a crouton. Unfortunately I have no teeth so this made it very difficult to eat. And the sausage on the sausage egg and cheese biscuit was dry like it was over microwaved. I have been going to this Burger King for a long time now and I have never received such poor quality food before.

When I walked in it took 10 minutes to be served, and once served it took so long for my meal I sat down. When paying for my meal I gave my army ID and they said they don't give HM forces discount in which I find disgusting. I am a war veteran so Why does another Burger King give HM forces discount and another not, I think that this is discriminating the British armed forces in which I shall be talking to Land about this. When I actually got my meal after another 10 minutes, I had one piece of bacon, cold burgers and a stale bun, I took my burger back to compliant about it and they were helpful about the matter but when getting burger back the bun was worse than the first one stale. This is discussing for such a popular fast food restaurant.

I was at a Burger King store with my brother. I notice that there were people that was behind me getting there orders. I went up to ask what was taking so long, the girl did not offer me a explanation so I told her to refund my card (the bill was 16.02). I then left. Upon checking my bank account, it did not show the account credited. The next day I went in again and ask to talk to the manager, she told me that it take 24 hours to go through, again I left. On Monday the 29th of October 2012 I looked at my account it was not credited. I went in to talk to the manager I could not understand what she was saying and again told me it would take 24 hrs, it was now 48 hrs. I became frustrated and told her that I would just like to have my refund, she stated that I would have to go to the corporate office. Then threatened to call the police on me because I was frustrated and raised my voice. I left defeated and angry. I was not offered another meal at a different time, apology, and I could not get my money back.

I went to the Burger King on Ruth st in Sulphur Louisisan 02/03/2013 at 06:30 am. I ordered a frappe mocha and as I was dringking it, i kept getting little white hard stuff in my mouth. I thought it was one of my teeth had chipped off. Well when I got to the bottom of the cup it was a huge white cap in the bottom. It was all beaten up. It also had lots of fragments in the bottom. I called the store and spoke to the manager on duty. I tell her and she says she is sorry and she will replace the drink. This is unsafe. Its know telling how many fragments I have drink. I brought it to another burger king and it was said to be a syrup cap. It was in the blender and was blended with my drink. This could have really damaged my throat and insides. I very upset of the lack of concern at the resturant. I would like a call back from someone at corporate offices of BK.

I would like to tell everyone about the experience i just had at Burger King in bonner springs kansas, i went in to get my son husband and i lunch at about 11:30 am, gave my order,and went to get my son his fasta orange drink, the new machine they had in there quirted orange soda all over my new top,new shoes and all over my hands, it literally stained them, I ask to speak with a manager ,he came out ,and it sprayed out at him as well.i wanted to get lunch home to my son n husband befor it grew cold,which it did anyhow befor i got home, the manager didnt take my name number or anything down ,it was the most horrible thing , i could ever imagine... this is terrible that these fast food restauraunts doe NOT take fault for what happens with their equipment. i am very upset with this matter.

Burger King was one of my best fast food restaurants. All my children love it. Since I travel a lot to the UK and the US Burger King is my first choice during my travel. Unfortunately Burger King is owned by one of the most known people supporting terrorism in Bahrain. I hate politics and never interested in such a thing but the way the owner of Bahraini branch of Burger King supporting terrorism and attacking the silence majority people of Bahrain had a bad image on Burger King. It reached to the point that if you love your country and don’t support the opposition you should stop buying anything from Burger King restaurants. I know that the worse thing for a business owner to be involve in Politics.

Today I was at City Center one of the most known malls in Bahrain and now our Eid season when all the malls are busy people buying gifts and cloths for Eid. I stopped buying from Burger King from February 2011 and I only enjoyed it during June and July when I was visiting Orlando. Today at lunchtime I went to the food court in City Center and since it is one of the busiest seasons all other fast food restaurants were very busy and waiting was really long and the only restaurant with almost no customers was Burger King.

My four years daughter was hungry and I told myself I have a good excuse. I went to the counter were two Philippines were serving food in a restaurant without food!!! . I asked for Chicken Nugget Kids meal. Do u know what was the answer? We don’t have any chicken nuggets in a very rude way without saying Sorry!! Then I asked what kids meal you have and also said in a very rude way we don’t have any kids meal only two sandwich Chicken or Beef burger!!!!! I am sure even if I asked for a burger they would find a way to say we don’t serve food.

I am really shocked how a big and famous food chain like Burger King is allowing them to do so. I can provide with the exact time and it was early as the mall stay open until late. Everyone knows about the Riffa branch of Burger King and it was closed because all people living in Riffa were really mad about the owner. Do u know that when the owner hire people to remove the furniture and everything in the restaurant with the logo, pictures were taking by normal people and it was everywhere to tell everyone that we r winning and anybody supporting terrorism will have the same thing.

I miss Burger King food so much. My other daughter asked me when will I be able to eat from Burger King and I told her only when we travel!!!!!!

I don't normally do this, but the last few times that my family and I have been to the Burger King in Hastings MN; the food and service have been horrible! Today, my daughter and I went out to eat lunch and bothe the service and food were horrible. I knew that we were in trouble when we walked in because I saw two fries and chicken nuggets sitting there...not even under any warming lights, mind you! Now, I understand that fast food doesn't mean that I am foing to sit down to fine dining, but I do believe that my food should be warm and the staff should be curteous. So, our food was indeed cold and when I asked the staff to warm it up in the microwave, they proceeded to heat it up...too long and the food was beyond chewable. The bread and meat were cooked to the point that it became hard, as well as everyhting else. The staff was irritated with me for wanting my food warm. I don't really understand why I was such a bother, considering they were just standing around, laughing, and doing nothing. I have been to many Burger Kings across the country actually and Hastings is by far the worst that I've ever been to. Your staff in Hastings should take a lesson from the staff in Lake City MN. The establishment in Lake City seems like a supper club compared to the Hastings store. Lake City always has HOT food, curteous staff and really want to let you know that as well! Thank you for your time, Sincerely, Derek Dickinson

My husband and I went to the drive thru at the Burger King on Middle Country Roach across from the Centereach Mall in Long Island on Sunday, October 21st and purchased 2 Chicken Parmesian Sandwiches. We sat in the parking lot to eat them and half way through my husband bit into a piece that was almost jelly like. He looked down and it looked like gelatin, it was raw. We went back to the drive thru and showed the person at the window and they took it to their manager. We waited almost ten minutes at the window and no one ever returned. After the ten minutes the same worker came back with another Chicken Parmesian sandwich and my husband refused it as he did not want to take a chance again and that he would either want a burger or his money back. The worker then said he would have to go back to the manager. Another five minutes later the gentleman comes back with a burger. The manager never came to address the issue with us directly to apologize or anything. That night my husband suffered very bad stomach pains and was vomitting through the night. Burger King is my families favorite burger place but after this and the type of customer service we received I'm not so sure how often we will frequent the establishment. Maybe new training needs to take place.

Dear Burger King, I am so pissed off I can hardly write. I've been going to this particular Burger King for over 10 years.. I was never insulted like this before. I am a handicapped senior citizen. I ordered lunch and usually sit at one of the 3 tables with chairs. you worker in the pictures had stuff on all 3 tables Including baby stuff and a baby bottle, I had to squeeze in sideways at a both right next to him. he completely ignored me and was sitting at the first table texting on his phone.

while the baby was throwing his keys on the floor and running around my table. he never asked if I needed one of the tables he was occupying. there was another employee having his lunch at the last table. At first I thought the boy was just a rude customer, until I noticed he was talking to the worker next to him and the manager behind the counter. also in pictures. I was just about done eating.

then I took out my cell phone and started taking pictures, that's when he stopped texting, got up cleared the table he was sitting at and got the baby off the floor. He went to the side door and talked to his manager, they both looked and the boy went back to work, trying to hide from me. they never apologized or nothing. I really pissed off. I think your help in this store needs a talking to, I'm not looking for any free hamburgers, I'm just pissed, cause I eat at Burger King about 3 times a week .

I hope this helps you control some of the attitude at this store. What got me so pissed is he could see that I was having a hard time fitting into the booth. but was having fun watching me struggle.

I went to the Post rd. store in warwick to order a double cheeseburger with a large fry. My fries were extremely cold and when i asked one of the girls, i believe her name was Sam, if i could have a new fry she rolled her eyes and said sure with an attitude. I had already been waiting atleast ten minutes for my order. The store was not clean and could have been ran better by monkeys. The manager (Rebecca) was yelling at all the employees as she stood in the same spot and didn't seem to work at all herself. She was very rude and unprofessional telling the employees she was going to "cut someone head off". Another lady behind me asked to eat in the dining room, the employees put it in a bag, and when the lady asked for it to be on a tray they said "oh they're all dirty we dont have anymore". Overall the place was a disaster and i wouldnt be caught dead going back to that store.

I work 1 block from this Burger King so I go here almost everyday and every time I go to that location there's never a cashier at the counter and there's always a line of 3-4 people waiting for someone to take their order. And I've had to wait up to 30 min just to order my items. The staff their are really slow, the manager tries his best to comfort the customers and apologizes politely for the wait, but that doesn't make the experience any better. I only order about two value items every time and always end up waiting 10-15 minutes just to get the items I ordered. This bad experience defeats the purpose of having a fast food restaurant. I think that if there was one more employee hired at that location then the wait times would decrease and the experience would be a much better one than what many customers experience on a daily basis. The location is 825 N Nova Rd, Daytona Beach, FL. Please take care of these problems or I will start referring my friends and families to the Checkers across the street. Thanks.

I used the drive thru for my order. I was taking the food home to eat. I was half way home and realized that a Whopper Jr. was left out of my order. I had to turn around and go back taking extra time. I went in to get the Whopper Jr. and I told the host that I wanted my other 2 Whopper's replaced with fresh hot one's, because by the time I got home, they would not be good to eat, from the extra time involved in going back for the Whopper Jr., that shouldn't have been left out to begin with. The host told the manager what I wanted, me the paying customer, and the manager refused to do it. This is the worse service I've ever had before. By the time I got home the Whoppers were not warm or hot, and not any good at all. I will never go back to that location again, and the manager that doesn't care enough to make customer's happy, shouldn't be a manager.

On Friday October 18th at 5:05 pm I entered the Burger King located at 1745 Silver Star Rd, Ocoee, Fl. I was with my Wife and 2 kids. There was nobody on line in front of me and there was (2) Female Employees I am assuming Supervisors (one had a white shirt and the other had a dark gray shirt) who were standing at a register talking amongst themselves. After approx 5 minutes another female employee came to take my order. By this time a few more customers arrived and waited on line while the (2) female supervisors continued their conversation and never acknowledged the customers. Approx 10 minutes later a young male employee who appeared to be overwhelmed handling drive through and now dining came to assist taking orders.

It took approx 20 minutes for my family to receive our food (not the complaint). A couple who was standing on line for approx 20 minutes approached the young male employee asking him if he is always working hard with no assistance from management. The couple then advised the (2) Supervisors (who were still having their conversation) he had taken their photos and is going to contact the district manager. I was appauled when they both responded by laughing in his face and telling him he should have let them know he was going to take a picture so they can pose for it.

At that time the couple left the business without purchasing any items. Upon the couple leaving the Female Supervisors began to laugh louder and calling them names loud enough for the whole restaurant to listen. My family and I left the establishment at approx 5:55pm and both Female Supervisors were still standing at the register talking and ignoring any customers who entered, leaving all the work to the young man.

I have been a Burger King customer for as long as I can remember and I have never seen such unprofessionalism and disrespect by an employee let alone a supervisor. My wife was so disturbed at what she had seen, she refuses to ever step foot into a Burger King again. I understand that socializing in a workplace is common, but it should be refrained in an area where customers might feel they are ignored. I understand I am only one voice and I will probably be ignored, and my family not eating at your establishment will not bankrupt your company, but I do feel this issue should be addressed.

On Saturday December 15, 2012 I used the drive-in at Burger King 5490 @ 517 Cahaba Park Circle Birmingham, AL. When we begin our initial order the worker was very rude and short. After we completed the order she then asked us to hold on, and then after several minutes she returned and asked that we repeat the order again. We asked about the special promotions that you advertised and she was very short and nasty in her response. Upon arrival at the food window our food was just dumped into our car and when we asked for ranch dressing-we paid for it and it was dropped into our car. There was never a greeting or even a thank you. I am not a regular BK customer because of the continued poor service I have received from your stores. The quality of your food has dropped drastically in the last few years and as just one consumer who would return I would suggest that your workers develop some speed in fulfillment of orders and some people skills realizing that without us there would be no need for them.

Hello and how are you doing? I stopped @ Burger King Store #5020 located @ 106 S. First Street, Garland, TX 75040 @ (972) 275-6599 to get some lunch. I asked for a Mocha FRAPPE and some chicken nuggets. The lady gave me the FRAPPE without the mouse in it. It was horrible.

I asked her why would I purchase a FRAPPE without the whip cream, I might as well drink the chocolate milk. She was unaware that she sold me a FRAPPE without the whip cream. Well, I was just in a hurry I drove away.

I would appreciate if Burger King refunded my money please. Thank you.

My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.

It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.

Once again I wanted fast food, i was in a hurry and stopped by the Lafayette In location on Teal road. I only order the bk stacker with no cheese and no sauce. But every time, it is all messed up. I was the only car in drive thru. I got onions and a got of that sause which i despise, only to discover it when i get home. Plus the fries were cold...but they always are. I dont like to complain, but your burger king sucks there. I always get wrong food, and have to pay for something i cant eat. So you might say, just take the onions off, still taste like onions. I might tell you, oh sorry we added dog shit on your sandwich, just take it off..for real, i never going back there. And i ahould be reimbursed for all of the times my order was scrwwed up and i didnt have time to go baxk. I work tqo jobs and breakfast was convenient for me there. I qould stop by every morning, until i had enough of the breakfast ppl being just plain hateful and nasty. Imagine how much more business you lose because of bad attitudes and consistantly messed up orders. I would think in a recession, those things should matter.

On March 15,2013 I went to the Burger King located at 4545 West 95th Street in Oak Lawn.
I wanted to order the Friday Lunch special which was the Alaskan Fish sandwich for 4.99 (included drink and a fry) The worker at the counter told me there was a deal buy one fish get one free. So I opted for that deal. After a fry and a drink my total was 7.33.
When I tasted the fish sandwich it was awful. It tasted like it was bad. I threw both sandwiches out.

My mother and I went thought the drive through at the Burger King in murphy NC. The young girl working the window was so rude and unfriendly. She didn't use any type of manners and didn't even directly speak to us. She was too busy carrying on a conversation with her co-worker. I have a hard time understanding why people have to be rude. Especially those working with the public. it is your job to be friendly! It's so frustrating. We defiantly won't be coming back to Burger King beig treated like that. We asked for a packet of honey mustard after she rudely handed our bag out the window she stormed off and grabbed the packet. It was just mind blowing to see someone act like she did.

I was in the Burger King store on North Glenstone in Springfield Mo today, Feb. 4, 2015 at 12:30 when I heard the manager make what he thought was a joke in front of his workers. I assume he is the manager, he dresses differently than the rest and is always telling everyone what to do. I will mention that he is Afro American only so that you can better identify who the offender was. Today I was waiting for my meal when a very short girl came in with two tall young men. The main cashier is an older, very friendly guy and he said something to the rest of the workers about how short the girl was and how tall the two young men were. At that the manager loudly stated, "Well at least her knees won't get tired, if you know what I mean." Then one of the women working stated in a disgusted voice, "Oh we don't have any idea what you mean." I thought his comments were totally inappropriate and in especially poor taste given how very young people often work in there. I know that this Burger King is independently owned but hoped you might be able to have some control over such behavior.

I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.

I went to the burger king in Bessemer Alabama. And plainly said no mayo on all 6 of my chicken sandwiches and got halfway down the road and started passing food out and there was mayo on my sandwiches. Not happy at all. If I r one of my kids was allergic. To something n I said no whatever n they do it and me r my kids ate. It n died it would be there fault.

I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.

In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.

When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.

I purchased food from the Burger King #7252 at Maplewood Plaza, Coral Springs, Florida 33071 and brought it home. My four year old granddaughter took three bites of a chicken sandwich and we noticed it was raw. I went back to the restaurant and all the manager could say was he was sorry. I have pictures of the sandwich and it is in my freezer. I am done with Burger King other than contacting my lawyer and posting the pictures on facebook.

Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.

I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.

I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.

Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.

I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.

I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.

After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.

Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.

Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.

After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.

On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.

A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.

This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.

This morning on 04/10/2013 at 6:15 am went trough drive true some body asked me about menu specials than turn off lights waited no answer drive trough window and was open lights off at kitchen drove around saw Laddy inside , so i went to HEB store and came back lights were on so drive trough and they turn off lights again so i had to make another stop at another restaurant that make me to be late to work tanks to Burger King employes when all they had to tell me that they couldn’t help me so that I could find me another place fast enough so that way could make on time to work . So you need to teach your employees that no matters what is the reason ” Burger King” employees need to let customer know reason for why customer can’t be help at that moment. Same reason people stop going to Burger King at Old Pearsall Road.

I was ezshausted agter work and chose to get a sweet tea and water at Bruger King. I got a tea no sugar and water .I paid with a twenty and I drove off and realize she didnt give me my change and was already at Walmart so i shop and went back. She said they had no sweet tea and would not give me money back or count the cashier door until 10:00pm, So now I made two trips with bad service both times and have to make another one to see if I get my money back or if she just ripped me off. I told her check the cameras they would confirm since she acted like I was lieing. My ten year old witness all this. I would appreciate a little better customer service and treatment then what I got . this was at Lebanon Mo. Burger King. Thank You for your time.

I went to burger last saturday march 30 in salt lake city, utah. i was hoping to get a free product by purchasing a whopper. I was told that the bk cards are no longer being used. There was no notice of this on the internet or at the store. I could use my points, but I had 974 points. I talked to the manager. He was very cold and unapologetic, as was the cashier.

I needed 1000 points to get a free product. The manager said that his hands were tied and there was nothing he could do. Then, I went to purchase some chicken nuggets and I was two cents short. The cashier wouldn’t help me out, so I had to break a $20 bill. I had cut out many coupons for Burger King, but I won’t come back unless I am treated better.

I ordered a value burrito and double sausage crossanwich, burrito was fine, crossandwich was sausage and bacon, beard was burnt so bad you could smell it without even seeing it. Also was in drive thru , never received a receipt, or any napkins. Honestly only went to the sulphur , la location on cities service hwy cause McDonald’s wasn’t open yet. I do not, I repeat, do not have any intentions to visit any burger kings again due to such horrible food quality, in attentive employees, and overall, extremely slow service. This appears to be the company policy, cause multiple people I know have complained about this actions at Burger King. Next time I will gladly wait the extra 15 minutes till McDonald’s opens.

We called in at around 6pm last Friday evening to Burger King on the Boucher road in belfast, 1 customer was eating so it wasn’t busy, we got to the counter to find the employee leaning over the counter on his mobile phone, when he saw us coming he actually tutted, we were then told by a member of staff in the clothing department downstairs that they were trying to get closed early to get home because of the bad weather(snow) which is fair enough but we couldn’t relax as every bite was being watched as to say hurry up!! We ended up putting my 2year old sons food back in the bag for him to finish in the car. I couldn’t complain about the food as it was good infact find it to be the best fast food outlet I just think some staff should get more training in dealing with customers. I work in a hotel myself and although its not the same if I saw one of my employees on their mobile or even slouching in front of paying customers they would have a lot to answer for.

On Sunday Jan. 13, 2013 I went to the River Road in Keizer, OR, Burger King. I placed my order and paid at the drive thru window. I was asked to pull around to the side to wait for my order. I followed the instructions. Then waited and waited……….. Finally I went inside and inquired about my order. They had forgotten me and my order. (I had used the drive thru as I had been painting I was tired and didn’t want to be seen.) There was no apology, nothing. Needless to say I was disappointed in the service. Just thought you should know.
Debra

Upon entering the restaurant, my family and i had to wait 20 minutes before being served, the restaurant was not busy and neither was the drive through, there were several members of staff on duty although only a couple appeared to be working, the rest were just standing about. When we were finally served by the only person on the till, whose English was not very good and he also appeared to not know how to work the till as he asked a couple of people what buttons to push. After ordering the food, we had a further 10 minute wait for our food, during which the manager asked if we were ok as we were waiting for a while, the order was completely wrong and was quite cold. I then took the burgers back to change for new ones, it was a furthe 10-15 minutes and I still didn’t have the burgers, I went back up to till and due to lack of communication through the staff my fresh burgers had went to another person, by this point I had had enough and just left, while all this was happening, there was a number of people complaining within the restaurant and also some complaining from the drive thru, this was at the Burger King in Aberdeen at queens links on the beach boulevard, I can easily say this was the worst experience I have had in a fast food restaurant and can easily say that I won’t be returning any time soon!!

Wednesday 2nd January 2013 my husband,my granddaughter and myself stopped at Castlebellingham Apple Green station and visited the burgerking to have a meal, everything about it was awful, first there was only 2 staff members, 1 serving & 1 cooking, neither had any hairnets or hats to cover their heads, the girl that was cooking had red shoulder length hair and it hung around her face as she cooked, when we got the food it was digusting the fries had been reheated over & over and the chicken royale meals that we got were cold & like rubber, in all my years eating at burgerking I have never come across this, when I went to complain to the girl(Niamoi) who served me it wasnt possible as she was struggeling to deal with a lot of people on her own & we had to continue with our journey.

I went to get food from the store number 16622. I went for my wife and she had to leave my 12:45 in order to get to work. I went to the store, ordered a kids chicken nugget meal. I ordered at 12:25 and didn’t receive my food until 12:48. I went inside because there was a huge line outside. Inside there were 7 people waiting. The kid at the register Don said they were short staffed. The drive thru lady was standing there, the huge guy in the back was staring at the monitors then making something without gloves, the other two employees were also moving incredibly slow. I work at a bank and under our rushes we don’t move as slow as these people, we do something at least, and we always say sorry or explain the problem. No one seemed concerned, all the guests were angry, and it took so long my wife had to leave without eating lunch. I don’t plan on going back, and will further my story on to others, even though it’s not as if anyone says “Let’s go to BK, their service and food is excellent.”