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Write for Us Burger King Complaints Continued... (Page 12)
1013+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
On Friday, October 12, I went to the Burger King in Fayetteville Georgia. I purchased two whopper meals with cheese.
After paying I proceeded to the pick up window, it had a van ahead of me. I don"t know what the problem was with the
order, but I was in line fourteen minutes before the problem as solved. I got to the window nothing was said like sorry
for the wait or nothing I left I began to eat the fries they was warm, I told my daughter to taste the hamburger it was
the same. This order had been setting all that time. I think the problem could have been handle in a more timely manner
those workers need to be trained.
I stopped at a Burger King restaurant store 1908 2253 South University Drive in Fargo ND 58103. I ordered 3 10pcs chicken nuggets at 11:30 pm and this store close at 12:00 am. The service person working at the drive thru window was very rude. First of all he stated those things are going to take about 5 minutes to cook, referring to the chicken nuggets we ordered. He further stated "are you going to wait" continuing to speak in a very rude tone of voice and his facial expression appeared to be frustrated with servicing African American customers. Also this service person snatched my debit card from my hand and slammed the window shut in a very rude manner. After swiping my debit card for the total amount of the food purchase, he did not give me a receipt and directed me to pull over in one of the parking spaces stating "I'll bring them out to you continuing to speak in a very rude tone of voice. At the end of this apparent racist experience I decided to ask for a refund of my total purchase price and left the restaurant. I will not return to this restaurant again and I will inform as many people as I can not to eat at this particular restaurant. The service was despicable and the experience was even more deplorable. If I had the time I would boycott this restaurant. No one should ever have to experience such despicable service from any restaurant. I do hope your corporate office investigate this particular restaurant before this happen to some other innocent victim hungry for a late night snack at 11:30 pm. Simply Despicable
I ordered a double whopper with cheese for carryout and only received a single whopper with cheese.
the burger king on w. 4th st reno Nevada has the worst general manager ever, she yells at employees all the time, they are not moving fast enough they are not allowed to take breaks, I see her yell at employees so much I'm surprised there are any employees still there, it's a hostile work enviornment. this person has anger issues and needs serious help.
she puts people down,'
she cusses at customers because they are upset they are waiting forever for their food, man I'm glad I don't work there
i complained to burger that the workers were all working with their pants down below their ass cheeks. they were told about it and corrected the problem. The next day they were doing the same thing. The district manager was their and i told him and he told them to pull up their pants and left. The minute he left they pulled down their pants and the store manager Ronald did nothing about it. Today the worker who was told to pull up his pants when to take my food order said to me, do you want me to pull my pants up and i say yes, he then proceeded to tell me he is 41 years old and will do want he wants. I said you are representing burger king and he started to lecture on he will do what he wants. I told him not to lecture me but he kept doing it and i raised my voice and then he told me to lower my voice or he will not take my order and then said next in line and told him. I am going to order then Nancy the manager moved him to burger board. She then took my order. working with food with your pants down is not sanitary.
Workers should never confront a customer when he complaints to a manager and the managers should not let the workers dress this way.
I also asked the manager Ronald for the district managers phone number but he would give it to me.
Also the handcap restroom door has been locked for about 3 weeks which makes it hard for my who is with me who uses a walker to use the reguler bathroom.
I go their every day with my dad. But I think I need to find a new place to eat/
If you want to contact me feel free to call me at 6102584680.
I would also suggest you post the District Managers phone number at the store
This happened at your store at 25th street in easton, pa.
used my debit card to buy a product the product did not work IE: frozen orange drank , burger king stated they would have my refund in two days this was on 9/30/18 still have not gotten back my refund today is 10/03/18 still no refund,on debit card never use your debit card at burger king A THEFT IN THE NIIGHT BURGER KING AND THEY WILL NOT ANSWER THERE PHONE I WAS ON HOLD WITH BURGER KING FOR OVER 30MIN, NO NEVER DID ANSWER THE PHONE JUST SORRY AZZ MUSIC
The manager was gelling us for the our drive through experience. Not good he was short with us even before we got to the window then when we got up to the window he just rudely told us to go park and wait for our food when we got our food we asked for BBQ sauce and ketchup he rolled his eyes he said you will have to back through the drive through again so we just left. . . the food was so bad I wouldn't give it to my dog and if I did he wouldn't eat it! Then the price we paid was twice as much as we expected... We want our money back or our meals replaced she didn't even get bacon on her bacon burger . . . we'd love to send you the receipt or fax a copy burn we didn't get one . . . we eat out a lot we where thinking about going to Mc D's but BK has never let me down so far . . .
I never complain ! At All, Ever. . .
Stephanie
4 days ago I visited my local burger king for one of the new salted caramel shakes. I love these shakes sometimes I have several a week along with my whooper. so on this day I asked the young woman could she make it fresh as there were cars ahead of me in the drive thru line and I didn't want it to be watery from the wait. she said yes no problem, so once I got to the window to pay I look at the shake and asked her if she had forgotten the caramel, her response was its all ready premade and I asked her what about the caramel can you add more and her response again was its already made. I drove off basically with a vanilla shake with a small amount of salt mixed into it, I had already paid via credit card so a refund would have been a hustle. she was the worst ever and I haven't even had a salted caramel shake since
I ENTERED BURGER KING AND ORDERED THE 2 FOR $6.00 MEAL. NO LETTECE ON ETHER SANDWICH. THE CLERK SAW THE COOK PUTTING LETTECE ON THE HAMBERGER AND STATED SHE SAID NO LETTECE. HE CONTINUED TO PUT LETTECE ON THE CHICKEN. THE CLERK STATED AGAIN NO LETTECE ON EITHER SANDWICH. HE TURNED AROUND AND YELLED, GET BACK TO THE WINDOW AND DO YOUR JOB. HE SAID SOMETHING ABOUT YOU CAN DISCUSS CARS. WHEN I GOT MY SANDWICHES I TOLD THE CLERK I WOULD GO TO MCDONALS FROM NOW ON. ( HE CLEARLY SAID OK) YOUR COOK PUT SO MUCH MAYONNAISE ON THE SANDWICHES IT RAN FROM THE SIDES AND STAINED MY SHIRT.I AM SO DISAPPOINTED IN THE BURGER KING ON PANTOPS. I WILL NEVER GO THERE AGAIN. YOUR BURGER KING ON 29 NORTH HAS A WONDERFUL WINDOW CLERK. kIM YOU NEED TO PLEASE LOOK INTO MY COMPLAINT. YOUR OFFICE NEDS TO LOOK INTO COMPLAINTS AND COMPLMENTS.
I went to the bk on Oakland an university in sunrise FLORIDA . I was told it’s cash only so I jokingly say in this century we don’t have creditcard. With that I was there looking at the menu board so he said or ordering or not I said why would I be seating here. So then this lady get on the line start disrespecting me telling me to order or get out the drive true or she going to call the police on me because a am rude an to get out she not taking the order and so I ask for a manager she said no manager working they not there.?i call to speak to a manger they take the phone off the so it all busy signal . If feel very violated an disrespect they was very rude to me . This is my email is sdussie@ Comcast. Net ph 786-2638050 . This instant happen 9/6/2018. At 4:00 pm
the food........the original chicken sandwhich is hollowed out.....there isnt even any chicken in it, same goes for chicken jr. how much dam profit do you need? pathetic.......u call this food??? prices keep going up and the food disappears.........total bullshit........im gonna take pics and go on a media blits with this crap ass food i just got.....unreal!!!
I have gone to the Burger King on 2095 W Memorial Blvd # 25528 When it first open they were the kindest people I’ve met. On more than two occasions. This one was the worst visit. 09/01/2018 I ask a question and the feed back was rude and not professional at all. If you can not ask a question without getting negative feed back why are they there to help. Or working And show respect. Two of the young ladies wore the black vest one without the glasses black young lady was totally rude. The cashier was ask a question as well and she didn’t know the answer on who to contact or how to contact someone who is over the company
We went to the Burger King on 8th St, Boynton Beach,Fl on the way to the beach this morning. We ordered breakfast items and 2 small coffees,each with MILK & 1 SPLENDA. Both coffees were BLACK!!! We had nothing else to drink with us. Very disappointing experience. We could not drink the coffees. I dumped the coffees & filled the cups with water from the bathroom sink. The food was good, otherwise I would not have rated 2 stars.When I looked at the receipt, it jus lists 2 coffees. Does not list milk or splenda, so it was never keyed in properly. survey code 88509-1 120-21609-081831. the missing # between the 1 1 is not clear.could be another 1 or 7. Time was 8:31 am. I would like a coupon for 2 coffees for next time.
I went to the BK on 5120 W Capitol Dr here im Milwaukee, Wisconsin and literally most of the employees were outside smoking and and some costomer was yelling back n forth with a employee in the front doors. so i just decided to go thru the drive thru and they wouldnt even take my order.I wasnt too happy.I used to go to this BK alot cause its only burger place near me that i like.I wont be going there again gotten ridicuous there.
I ordered the chicken biscuit combo. I didn't mind that the chicken had to be cooked but the chicken was the size of the biscuit which doesn't look like the picture. And it was burnt. And it was NASTY!!! I just ordered a chicken biscuit combo a few days ago and it was delicious. I didn't have a receipt so I wasn't able to take the survey. I didn't have a way to take the food back. And the hash browns didn't taste that good either. This was a waste of my money this morning.
Today 8/9/2018 at 5:56 AM on order 542 is the third time I have come in and no napkins were placed in the order at drive thru. The employee seems to have the attitude that the customer is an imposition and disturbing the day.
We were just at the Burger King on Milton Ave. in Janesville Wi.Seems very time we go there they mess up order this time we got the whopper meal for two for.899and both our whoppers were made wrong.IT's disappointing lately cuz every fast food place wevegone to always mess up our order and I never complain but this is getting very old we repeated our oder 3 times and you would think thy'd grt it right.I would like all of replaced or I'll never step foot in your place business again.I am amanager of a fast food restaurant myself and I don't take this lightly.My address is 2530 sauk dr Janesville,wisconsin 53545-name is Swiercz
,
Went thru the drive thru this afternoon, no lines great! No waiting for a change!! The employee greeted me, asked “may I help you?” Gave my order, he could barely understand me, I repeated myself several times, which was no problem, wanted to make sure he got my order correct. When I pulled up to the drive thru window, I was Greeted by an employee who was rude! (Not the same emoyloyee who took my order & I did not get his name, wished I did because he was Very polite & professional) The rude employee’s name is Jordan, did not give his last name, which I asked! I know safety is important! He asked what did I ordered, & I told him, I asked, “what’s the problem?” He was rude with his response, I said excuse me, he proceeded to be rude still, I said to him, “I do not like your rudeness or your attitude, he continued With his rudeness, the other employee interjected, & he finalized by order. Once I paid, my Oder was given to me by Jordan, I looked into my bag, NO napkins or plastic ware to eat with. I asked several times, so the polite employee gave me what I asked for. I thanked him & left.
I did not have time to go into Buger King, I was on my way to work, time was of the essence for me. This is the reason why I’m writing to Burger King!
Please note when hiring, please teach All employeres proper etiquette! It really does look bad for business! Now, my question is this, will anything be done about this, I do not know, I can take my business elsewhere! Who will treat me better than your employee!
After all, I’m spending my money for poor service!
Was given a gift card. With $8.24 left on it (verified by BK), two BKs rejected it as "invalid." Very embarrassing. Called the number on the card. Replacement requires an email to a mile long address, a bunch of information and a PHOTOGRAPH of the card. I can't photograph the card & include it in an email. So, I'm out $8.24, but they'll never see a penny of my money again.
Stop pass the Burger King an Dinwiddie to get breakfast this morning manager was real rude an nasty to her employees there’s a way to talk to people n I have been a manager now for 15yrs n if I won’t respect she need to learn how to give it
Good Afternoon,
I am writing to let you know of a great concern that happened Monday, July 30, 2018 at Burger King, Foxwoods Casino 101 Trolley Line Blvd Mashantucket, CT.
First thing, we have a life threatening food allergy that we manage for my 3 year old little boy. We carry epi pens wherever we go and also research all foods before eating anything. Our choice was to stay at Foxwoods Resort for 2 night little get away (beach, pool, outlets and their new arcade in the resort). After speaking with several chefs, we were comfortable eating at Fuddruckers and Burger King (because he is 3 and is picky on what he eats!). He loves Burger King---so we decided to go there on Monday evening for dinner.
The 3 of went up to the counter and the girl at the register was half asleep-barely even looked at us…not the first thing I like to see when I am ordering food for my son! I first started off my order telling her that we have life threatening food allergies and to please change gloves. She never responded and I asked if she heard me…she muttered yes she did. Ok! I then asked if we could have 4 piece nuggets, applesauce and white milk in a kids meal. I asked to please have the team members change gloves as they are working on prepping his meal because I need to be sure about cross contamination. We proceeded to order to 2 adult meals in addition to the kids meal. I went to the table to wait for the food with my son. I wiped all the table and chairs down so we can have our meal.
When my husband returned to the table, I opened up the kids meal bag and I find a chocolate chip cookie sitting on top of his food!!!!!!!!!! I couldn’t believe this! I quickly returned to the counter and I asked why there was a cookie in his bag after I clearly stated there was a food allergy?????? I was told they ran out of applesauce and toys! Ok that is fine…but WHY would you EVER put a COOKIE in his bag without asking a parent FIRST??? If he took the bag and started eating this , this could have ended in a VERY DANGEROUS AND SCARY NIGHT! I asked for the entire bag be thrown and start a new bag with new gloves…the looks I received from the staff was hurtful to say the least! I couldn’t believe the attitude I was given trying to get a SAFE MEAL for my 3 year old little boy. I was so hurt and disgusted at how we were treated….this was the ONLY place within Foxwoods I felt comfortable eating with him for our little get away. We frequent that area often (again in August 26-28TH 2018) and would love to know things would be changed.
When someone comes in with ANY kind of food allergies---please train your team to listen to their request with empathy. Feeding your small children out to begin with is a very frightening experience-this should be something very fun for them! PLEASE change gloves without attitude! PLEASE PLEASE NEVER put anything in the bag that has not been discussed—especially when it is a baked good for peanut and tree nut allergy. This does not leave me wanting to ever return to a BK-I hope I can change my mind.
I can be reached at 401-419-1910 if you wish to discuss further.
Mrs. Jennifer Lynn Allen
1 Curran Brook Court
Cumberland, RI 02864
JennB430@aol.com
Jennifer Lynn Allen
Development Director
Stadium Theatre & Conservatory
28 Monument Square
Woonsocket, RI 02895
401-762-4545 x 104
I work at a hospital and normally send one person to get the orders. this is the burger king in west Monroe on Thomas road. they normally have 4-5 orders. the inside is normally closed when we get ready to order so we have to use the drive thru then we are told by the manager that we can only place two orders at a time. this is crazy considering this burger king is not that busy.
Good afternoon,
I would like to bring to your attention the poor management skills that the Burger King on 57th & 7th street has. I have been going there on and off since I was an adolescent and I have experienced in various occasions the lack and poor skills of management. There is a general manager by the name of Karol that seems to take her management skills to a different level. I have seen and heard her scream, belittle, disrespect and humiliate her employees in front of others including customers like myself. Burger King has a respected name that should be respected as such like other franchises, but it does say a lot when your management team is so unprofessional. I imagine that the employees that work there, work either to acquire the work experience and responsibilities of the workforce while they attend school and others that simply need to work to maintain there homes. Needless to say, they all have a purpose as to why they work, as we all do and for those that are still teenagers that rather work instead of being out in the streets. I truly recommend someone that has the patience to teach and respect on how to treat others.
I have be n the buying egg and cheese croissants every am since September 2017. Recently the egg inside went from big and fluffy to very, very thin. I even tried two other burger kings in my area (Clearwater,FL; 2865 gulf to bay, clearwater, Fl and you seemed to have changed your product to a scimpy version for the egg. Am very unhappy; will find somewhere else to eat
I went in too your store on 3rd avenue west this morning for a breakfast sandwich. I ordered a breakfast sandwich A my ticket number was 47. It was suppose to be beacon egg ham and sausage croissant. But I got a croissant with sausage tomota mayo onion of other shit as well. This was not good am sick.
Judging from the inability to get a person on the phone as well as the overall horrid attitudes of Burger King's employees and very poor conditions of all of these restaurants, I am certain this complaint will change nothing, but yesterday at the location 1850 South Woodland Boulevard in DeLand, Florida, I was treated more dreadfully than I have been treated anyplace in my 54 years on earth. A repeatedly rude employee would not listen to my "have it your way" instructions and the Whopper Junior came out cold and incorrectly assembled. Her manager was pandering to the employee, would not let me state my complaint, just an overall terrible experience. Heaped on top of typical experiences here and at other Burger Kings, as well as the company clearly not caring what customers think anymore, I will never darken the door of one of these establishments again. It's very obvious that Burger King is not long for this world. Good riddance.
i go to 3 bk in my area and this one like to rise the cost for subistute when there out. biscuts specials go up if you add chesse you lose specials pricing when you change the order there . this has been going on for awhile this is the only store i have found that does this bk store #1614
I have been buying your whoppers for over 40 years. on 7,23,2018 I went to the burger king on enterprise rd , in orange city , florida. when I entered the restaurant, there were flies all over the counter. I was asking why. I was told because of sweetner added to the the blacktop. I never heard of such a thing. next I ordered 2 spicy chicken, and 2 whoppers to go. by the time I got home to eat, I took apart the burgers to add cheese, and they were not fully cooked. you saw blood from the meat. as I was on line observing, I did not see the burgers come from a flame broiler. all I saw was 2 burgers put into a top warmer tray, then 1 minute later transferred to the whopper buns. .worst whoppers I ever ate. my wife wanted the spicy chicken sandwiches. all I can tell you is that they are very spicy and leave the back of your mouth very hot. as it goes for my whopper sandwiches, I had to cook them all over again until I saw no blood. that is why I chose to buy out last night. SO I DID NOT HAVE TO COOK AT HOME. but I did .and this is a fairly new restaurant. something is wrong here. please fix this problem.
The Burger King on 20401 Warren in Dearborn heights Michigan. Every time we go through the drive thru we ask to pull around wait for our order or to pull down over the time pad so it will not look we have been waiting a long time and I went in and talk to the manger she got setup with me and said we told your order will take a long time. I ask for my money back the manger said I don't have time for this just give him his money with a attitude I so I told her y'all have poor customer service. This happen to day at 2:50pm Tuesday 24, 2018
Newly remodeled Burger King in Aurora, IL on Route 34 (Ogden Avenue) and Long Grove Drive. Today one of the employees had her children there and she was not dressed as an employee (in tank top) and she had her computer with the children came out from behind the counter picked up computer and went back behind the counter.
Corporations has not clue what goes on in their stores and things like this happen all the time.
The Burger King located at 4625 Northfield Rd, in Cleveland , Ohio 44128. SUCK!!,, the store is scheduled to open at 6:00 am m-f, HOWEVER, you can bet at least once a week they are not open. Either changes the hours of operation or find dependable staff, I'll just spend my $ at Panera or Chick-fil-a, they are dependable.
I took my 5 & 6 year old granddaughters to Burger King today. Was very upset! Both girls ordered the ice cream coke float, which I paid $2 each and they received a regular frozen drink that sell for $1 so I was overcharged. They did not refund any money because they had already started to drink it. Then we ordered chicken fried with sweet/sour sauce and fries. We were allowed 1 sauce each and 4 catsup packets. When my 6 year old granddaughter asked for more we were charged 11 cents per sauce and 6 cents per catsup! Unbelievable! They are children and had to ask me for more money to get extra condiments! I was in disbelief! Any place else is happy to give you more, not charge you. Also the last time I visited the same Burger King, they had no salt! Wouldn't even offer to give us some from the kitchen! I love BK, but for the cost of the food I can't get the little things that probably cost them 2 cents? Wow!
Burger King Location: 9065 Union Cemetery Rd, Cincinnati, OH 45249
I'm not one to complain about service and quality of fast food places, but today set me off.
I visited this location today, just before noon and went through the drive-thru
I pulled up with about 4 cars in front of me at 11:54AM. I sat there like usual for a few minutes, and carried on. Then it got to be about 12:10 and we have not moved a single car in the drive-thru.No mind you, i have a 30 minute lunch.. this is already half of my lunch already wasted. Meanwhile, 3 cars behind me and one in front of me had to back out and go somewhere else.
So, at 12:10 i sat at the order screen for a few seconds, and was greeted with 'What can i get ya". I ordered, saw my order pop up and then nothing else was said, so i just pulled away after staring awkwardly at the screen without them even acknowledging me or my order total.
I pull to the first window, and it says move to the next window for payment. Who closes the first payment window during lunch rush hour??
Next, i pull up to grab my food from the window. A young woman opens the window and stares back at me without even greeting me, and has her hand out for my card, i had to ASK what my total was. She took my card, scanned it, gave me it back and shut the window on me without even saying a word. about 3 minutes more go by and she comes back (with my HUGE order of 2 cheeseburgers) and hands it to me and shuts the window. Not a single emotion, nor "Have a nice day".
Like i said, i am not one to bitch about customer service. But this was so RUDE. I ended up sitting in your drive-thru for 17 MINUTES!!!!!!!
I get back to work to eat my burgers, and guess what... they're smashed and you can tell they didn't even try to make them correct.
I got 2 bacon cheeseburgers. Each had one small piece of bacon, a drip of mustard and no onions. I mean seriously? do you value my business? because this is enough for me to just stick with the new McDonald's at the road.
I use to work for BK and i know how the entire process works. Slow service, complete shit customer service.
Burger King located in Lake City MN is disgusting....filthy, filthy, filthy. The floors were/have been so dirty they're light grey and if cleaned workers are to stupid to clean entry ways and when mentioned to employee I was told it was because of garage sale people coming in----REALLY. When asked staff up front why this BK is so filthy I was told evening crew is to clean and they don't and then was told by employee that if you think it's bad out front you should see the kitchen. A long time retired employee walked out a few weeks ago as his "bacon" station was left so filthy from night before. Employees are on there phone talking with a line-up of customers waiting for service, always running out of food items as not ordered, dirty windows along with soda dispensing area not being cleaned and the list goes on and customer service horrible. The last straw for me was attempting to get breakfast through drive-up. Drive-up is to be opened at 6 AM. Drove around to front entry and doors locked although two children was sitting in booth while mom opening up. At 6:15/20 door unlocked and I got my coffee and breakfast sandwich. When asked where my tater rounds were they said oil was heating up and I left as I didn't have time to waste any longer. The two kids sitting out front then got up went behind counter and loaded up with beverages and food--obviously this goes on everyday. My next step now is to call the department of health. Our coffee group which would come in every morning no longer does because of such poor employees and filth of place. Another large lunch group no longer goes there either because of conditions. HORRIBLE UNTRAINED EMPLOYEES WHO COULD CARE LESS--only want pay check. If there is an actual supervisor for day/evening they are not doing their job. DO SOMETHING!!!!!!
I went to burger king main st hi Binghamton by a nd got a mocha ice coffee the girl took the syrup from the jar. And put in cup very littleice. no milk or cream it was like mud. I took it back up she said that's the way it comes it wax s bad I asked for a milkshake i it was really bad and tasted like syrup only
On Wednesday July 18, 2018 at 2:45pm I went to the burger king inside of the Kahului Airport on Maui. I ordered a Junior Whopper Meal with no pickles or onions and with cheese. I waited about 7 minutes for my order. When I opened my sandwich, it had onions and pickles, the hamburger was cold and the cheese wasn't melted and the bun was old, it was falling apart. This was the worst Jr Whopper I have ever eaten.
I didn't have time to return it because my flight was getting ready to board. I'm not sure who own's this franchise, but I hope that you will follow up on my complaint.
Thank you, Donna L Smith
First of all I didn't get a receipt with my order, but I ordered a sourdough burger and it was the worst thing I've ever ordered from Burger King. If I wasn't back at work already I would have taken it back. It was dry with no taste at all and I wanted to let you know that was $6.59 down the drain and that I wish I had spent it on a personal pan pizza, I would have been much happier.
P.S. Sorry I threw it in the dumpster, didn't know I had to upload a picture, but just wanted to let you know I didn't like it.
thanks,
~rp~
This is the first complaint I have ever submitted with any company. In this case I feel a complaint is warranted so that service is improved and I can continue to enjoy eating at the restaurant. I went with my children to dine in on Sunday evening at 9:45 pm, but there were no customers inside and the door was locked. The dine-in hours stated closing hours at 12:00 am. We settled for going through the drive -thru. At the speaker I asked for an order of chicken fries, a hamburger w/no pickles, a crispy chicken sandwich and 2 small onion rings. When I arrived to the window I payed using my debit card and checked my order. I had an extra order of chicken fries and reviewed my receipt. I realized I paid for the extra order. However? I was told that I could not be reimbursed because the cash register was in the process of closing. I was offered ab extra fry instead and accepted it because I didn’t want a confrontation at the time and there was a long line of cars behind me. I was upset but accepted the fries instead even though the fries cost much less than the chicken fries. I then asked for a zesty sauce and was told it was already in the bag. After arriving home I realized the zesty sauce was not in the bag and furthermore the hamburger had cheese in it. My son can not eat cheese as a result of medical issues. I did not return to make the change because at this point I was quite upset as were my children. I believe this to be awful service. I am not seeking any reimbursement, but I do hope that the lack of adequate service is addressed and remediated. Thank you for your time.
Ordered the 2 for $6 chicken sandwich 1 crispy 1 spicy at drive thru, got home I opened mine and only had half of a tomato on it, I ask my wife to look at hers and she only had half of a tomato on hers, is this normal? If so, this is pretty weak on Burger King.
i had a coupon for 10 pc chicken nugget and fries for 3.99, i added another 10 pc nugget 1 plain cheese burger, and 1 hamburger ketchup only. i watched 7 orders go ahead of me, manager said he made my fries large for the wait. when i got home i had 2 whopper jrs with everything on them. my grand children are very picky about what they eat.
Hello I had visited a Burger King on Wednesday July, 11, 2018 at 500 Rexdale, Blvd unit L001 in Etobicoke, Ontario M3W 6K5. I had waited in the line which was backed up as 2 employees was chatting and laughing in between serving customers. When my time came for me to place my order the server named Mike, would not stop chatting and making conversation with his co-worker. In between placing my order he kept interrupting me to talk with his co-worker! I was annoyed as I waited over 10 minutes just to be served to not only be constantly interrupted when trying to place my order. So I decided to stand there and let him continue to talk away with his co worker. They were talking about another customer and laughing at the situation and in the meanwhile other customers 2 to be exact came back to the counter and said that both of their orders were wrong. I stood there as they tried to figure what went wrong with those orders...still waiting to finish placing my order. Finally after another 4 minutes he looked at me and asked me what did I want again? I repeated my ordered to him again be rudely interrupted yet again! so that he could finish his previous conversation with the same co-worker. That is when I spoke up and asked when will he be done with his conversation that I would love to complete my order! He finally took my ordered to then repeated a wrong order. I then corrected him and paid with my debit card... As I waited for my order to be prepared, he once again started talking with his co -worker, I then interrupted him and asked for my receipt. He proceeded to say to me that I had to pay first? I said I just did, maybe if you stop chatting so much and pay attention to your customers you'll know what's going on? He threw the receipt on the counter and said very loudly "just relax and wait for your order" I then asked for a refund and he yelled out she's "cancelling her order" " forget it". This person was not only rude but when I brought it to his attention that his chatting is causing a back up and producing wrong orders to be filled he got angry! I only brought up that the constant chatting is causing issues with orders and me as a customer who stood there patiently waiting for him to talk away with his co-worker... I believe he was being rude and very inconsiderate towards me as a customer instead of trying to resolve the situation, he made it way worst by not admitting his faults for all of the delays! I should also mention that he was the only server with only one cash register open...so customers were relying on his performance to keep things going smoothly, which unfortunately did not happen.
Signed,
A very unsatisfied customer.
Burger King #4694 120 S Nicholson St Santa Maria
6:57PM 7/12/18 Order # 137 Cashier 2
1.Dining area(Floor, Tables, & Seats) not cleaned up to include trash on floor Roof Air Conditioning Condenser contaminated water dripping into area adjacent to customer tables (evidence that this has been a long term event by ceiling plaster missing & decorative wall paper hanging) Employees acted like they.had no prior knowledge of it. Yet they told us that it only occurred when the air conditioner was on for extended period. This is a major health hazard that can bring about Legionnaires Disease.
2. Fish sandwich was served burnt. Employee was advised of this. She said that if she re-did the sandwich it would be the same way. She is correct because the oil was not changed or skimmed as required. Second sandwich was the same way plus I had to pickup the sandwich instead of it being delivered to our table.
3. Television was on the MTV Channel subjecting us to abusive language. I asked to have the channel changed to another channel. Employee told me they have no idea where the remote is.
The dripping of the contaminated condenser water is a major health hazard which I am planning to notify Santa Barbara County Environmental Health Department. If this did not have evidence of a long term occurrence event I would not do this.
Mike Geddry Sr.
805-345-9001
burger king
3955 new bern ave -Raleigh nc
I stop by at night at 2.30a.m I waiting in drive -over 20 minutes not a word came over the speaker so I drove to the second I waiting 10 minutes til someone saw she open the window I am sorry we not doing breakfast til 30 minutes I said I do not what breakfast then she said we run out all meat
I said I what a number 14 which is a fish meal
no one was wearing a head set
no one know the menu
there is no dress code they in street stuff - did not look professional
this year I have make 5 complaints about the 3 shift -doing
thank you
jeff
Hello no complaint about the service its always great, I received an email saying congrats i won a $1,000 bbking gift card I said its about time since i go there 2-3 times a week. It said click here to redeem so i did and it wanted me to take a 20 min survey which i did then it wanted me to buy something it said i won so i won why should i have to do all that and not get it i believe i should get a gift card since it said i won one thank you. 438 E Prince rd. Tucson Az 85705 # 228 you can send my card to this address unless that is just a scam to have people take surveys which is wrong
Stopped at the Burger King at 1560 Norton Rd Stow, Oh 44224. I purchased an sweet tea. When I took a drink, it was clear the ice tea was fairly old and had not been kept cold to avoid spoilage. When I reported it and asked for a different drink the man at the drive through said they never keep it cool. They make and it sits in a pitcher on the counter until they make the next batch. I personally make sweet tea at home several times a week and even in air conditioning it has to be put in the refrigerator or it goes bad pretty quickly. When he walked away, my son happened to notice the pitcher on the counter and pointed it out. It looks like it has not been washed in quite a while. Another reason for the tea going bad. I took a picture and it is disgusting the amount of old tea clinging to the sides of the pitcher. Will not sure I will purchase anything at this Burger King again if they are so open about their unsanitary conditions, who knows what goes on behind the scenes. I am attaching the pictures. I think they are lucky the Health Department has not seen this. I believe McDonalds got in trouble several years ago for problems with their sweet tea going bad also and some people got sick from it.
The Burger King that my husband, myself and daughter was at on July 5th had ants crawling on the window seal at the table we sat at. We informed the server and changed tables and not one employee while we ate ever went to that table to check out the situation and close that table. Also the floors were not clean and could have used a good cleaning. We will not visit this Burger King again.
On July 3rd, 2018 I stopped at Burger King on Campbell Rd just West of Hwy 75 in Richardson, TX at 7:30 PM. Was the only person in there; Stood there in line for over 5 minutes while the young girl working there stood talking on a cell phone knowing I was there walking around. A drive through pulled up, she put the phone on hold and took the drive thru order and then picked up the cell phone and continued talking on it. I waited aprox. 3 more minutes and she still never came over to me but did look at me several times knowing I was there. So I told her while she was talking I would go elsewhere to eat if I could not get my order taken. She never acknowledged my response so I left and decided to go to the Burger King on Hwy 544 just West of Hwy 78 in Wylie,Tx. I went in at aprox. 8 PM and placed my order and ask for my Senior discount as I have done several times at this location. The young man at the counter went back to the office and told someone I was wanting a Senior discount and he was told that they could only honer it on the drink only. But no one came up to honor or discuss anything. I told the boy I eat there on a week;y basis and have always got the discount. He said he did not know but that was what he was told. I told him to cancel my order and I would go elsewhere if it could not be honored. He cancelled it and I left going to McDonald's around the corner. 2 strikes in one day for a meal I was in the mood for. If you have any questions you can contact me by email or phone at 972-494-5651 Noon to 7PM CDT. Thanks, Martin
I went through the drive thru at our local Burger King #21281 located in Goodyear, Arizona on Thursday July 5, 2018. I was told to pull forward and park because the chicken nuggets I ordered were not ready. The problem was that I didn't receive a receipt for my cash transaction. When the young man came with my order he said that he would bring it right out. Well, I waited a good 5 minutes before I went in to ask what the problem was. They told me they threw it away and couldn't find it. I find this hard to believe thinking there was only one person behind me and how much trash could they be going through to find a receipt that was just printed 10 minutes earlier? I spoke with the manager and she said they don't give receipts. I was shocked because if I had a problem with my order how could I proved to them anything was wrong without a receipt. I'm sure Burger King doesn't pay it's vendors without a receipt. I'm not sure what's going on since this is the same problem my husband and daughter had 2 days before. I will longer visit Burger King and take my business down the street to Jack in the Box or Taco Bell.. I can't wait til McDonalds opens a store closer to us. And NO I didn't have it my way!
Tuesday,, July 3rd, 2018, a few of us stopped by the Burger King Restaurant on Tilghman Street in Allentown, Pa. for lunch. Surprised to say that we waited 12 minutes in line with no one taking any of our orders. No manager was present to voice our complaint and people were frustrated with the non-service. How can you run a fast food business with no authority present? I kept asking the workers behind the counter to please take our orders as the line of people were obviously on lunch break and can not afford to wait a quarter hour just to place an order. Such poor management at that restaurant that i will no longer consider Burger King a viable option for lunch. The three of us were so fed up with the inability of the staff that we would not consider this establishment a fast-food restaurant. Anything but fast! Poor service, poor communication, poor overall!
Hello, I just went to Burger King at 711 W. Boylston Street in Worcester, MA and ordered 2 McChicken sandwiches for $6.00 at the drive up window around 8:40PM on July 4th, 2018. The girl that took my order just gave me the price to pay. When I got to the window to pay, I said to her, "you did not ask me what kind I wanted". Her reply was, "I don't have to ask you, you have to tell me which one you want." It certainly was said in a nasty manner. I said so your telling me when I order I am suppose to tell you that? She said yes. Then, she had the nerve to pass me my bag and say "Here" in such a nasty tone. Any other customer would have just thrown the bag at her but I don't condone violense. There was no reason to be that rude and nasty. Mind you I've been there inside and ordered the same thing and the worker always would ask which one do you want. If you don't have people skills, you should not serve the public. I called and ask for the name of the Manager and she said her name was Websee (she said she is the manager. (I even wonder about)
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