Burger King

I was in your store on 11/09/2017 with two of my great grand babies, grand daughter, daughter, and son in law. I order two ten piece nuggets, two small fries, and two of your whoppers for six dollars and was charged for another two ten piece nuggets. M.

78, again I went back to let her know that she didn't refund either of them. 56 for food I didn't receive nor a refund. 78) this should have been a refund but was a charge. 78 to my bank account but it didn't show. 56).

56 plus called police out. 56 may not seem a lots to some but it does to me. The receipt I have have nearly faded out with the information. I've called corporate trying to get a refund of acknowledgement but none of the owners have responded.

Miss Freddie Cox, 817-891-8004, 4405 Crenshaw Ave, Fort Worth, Texas 76105

We stopped at Burger King 12790 while traveling across Ohio on November 18, 2017. There was one person in front of me in line. As the young lady took his order she was completely distracted as she talked with another employee.

When his order was completed she completely disappeared for several minutes. By this time, there were two more people in line behind me. She eventually returned to take my order. When I went to the soda area, both machines were out of ice.

Another person waiting for food told me had had to go to another vendor to get ice from their machine. I waited, and waited, and waited. There was one employee visible and he was preparing food. Eventually, a lady appeared to clean up a mess at the iced tea container.

When I asked her if someone could help me, she said, she…

I and a guest visited store #3791 on 11/10/17 between 7:30pm-8:00pm for eating in, my guest and I both had a whopper with fries and a drink. When we received our food, the temperature of the hamburger meat itself, was not hot, more room temperature and did not taste very well.

The fries ordered were not very hot, when I took them back to the counter to ask for fresh fries, the clerk said they just came out of the fryer, but when I received the newer FRESH FRIES, they were the same temperature (NOT HOT OUT OF THE GREASE). I know what hot out of the grease fries are like, and the ones I received were not even close.

As we were eating our food, 3 customers (2 very young adults and one child) came in and the female clerk that took our original order knew them because I saw her hug the female…

I ordered an orange juice and paid for it and then asked for a cup (it was in a carton) and was told I would have to pay for for the cup as they were out of the cups for orange juice. ) No attempt to be flexible in the interest of customer service AT ALL!!

I asked for my money back and left the store. I will also note that I am in that store at least 3 times a week and feel my business should matter more than a two cent cup!

Hello. I'm normally not one to complain when sauce, napkins, or anything else small is missing form my drive thru order. But on October 30th I ordered a breakfast combo. Upon eating it, I noticed the cheese wasn't even melted. Then I bit into it, and the middle of the sandwich was cold, and the tater tots were cold. Like I said, not one to complain, but this was very disappointing. I have a long drive to work, so going back to the store to address this was not an option. Thank you for reading

Gary Brodman

This morning my son went to the Burger King in Beloit, Wi on 4th St using the drive thru. He ordered 2 original chicken sandwiches, 2 original fries and 2 mocha iced coffees. He had to wait 15 minutes, while the Mocha coffee ice was melting.

Then an order was brought to his car. The person that brought the order recited what we ordered, but when my son checked the bag, it had a bacon cheeseburger, 2 croissants & fries. He got upset, and I admit he swore at the drive thru person, which I don't agree with.

Linda, the manager, took his food back & told him to leave. I heard her tell him that as he was on the phone with me. She wouldn't give him the correct order. I called there, talked to her & went down to get the food.

I went in and asked to talk to her personally. She didn't want to…

warner robins ga. on Watson blvd. I went in for breakfast around 925 am. I stood at the counter and waited for someone to show up to take my order. a black female manage finally walks up to the front and is talking very loud about some man not getting his pork chop next time.

She NEVER acknowledged me at all and while she was standing at the register still talking very loud to other employees and laughing and cutting up, still not acknowledging that I am a customer and want to order my food. I know I stood there for 2 to 3 minutes while she was acting foolish.

I finally said out loud I want a number 1 with a coke for here. she slammed my cup down in front of me. never said Good morning, may I help you or any damn thing. I took my cup and went and got my drink and when I came back to the…

I ordered 2 whoppers and a large fry.

First this isn't the only time. The whoppers had old wilted brown lettuce old onion and so much ketchup and mayo it was running down my arm. The frys where cold and rubbery. The staff are not costumer are not focused.

The store is dirty as well and freezing cold.

On oct 20 i visited burger king drive thru at 7:27 pm.

wait a long time in line to get cold food not only that but found a marker cap in one of my burgers.

I went into Burger King on College Park in the Woodlands, Tx. I ordered a Big Fish Combo, extra pickles and extra Tartar Sauce, with a small garden salad instead of fries, and a large Unsweet Iced Tea. 65. It occurred to me while my credit card was processing that the total was incorrect, and I expressed that to the person at the register.

90 for the salad (not ok). 59 if ordered a la carte. 90? She replied that it was the tax. 90. The…

At about 6:27 pm on 10/10/17, my husband and I paid for our order at this BK joint in Midland Park, NJ. Then we stepped aside at the other end of the counter to wait for our order. While standing and waiting, we decided to order another item.

The guy who served us first, left the register as it was not that busy. I went back in front of the register and waited for someone to serve us. This woman, Nina (we found out her name afterwards), came up front but she just stared at me then looked away and turned her back on us while doing her stuff.

I did not say anything as I thought maybe ringing the register wasn’t her job. After awhile, she turned around again, stared at me then turned her back again… until my husband who was still at the other side of the counter, signaled to her that I need…

I worked at BK for 4 years in 1984 and again as a part time job to supplement my income when I was single. I'm sure some things have changed but the way the employees are now they just don't give a damn that's from the managers on down.

Every time I go to one the customer service sucks, the food is always wrong and most of the time the employees are playing. What happened to the secret shopper coming in and rating the store and actually getting disciplined when things were not up to standard.

IF YOU GOT TIME TO LEAN YOU GOT TIME TO CLEAN, not these days fries are all over the floor visible for the customers to see. One time I went in to one of the stores and the manager was actually buying perfume in the lobby that a customer had brought into the store, instead of telling her to leave…

Food was cold and hamburgers were burnt tasted like rubber was like they had been sitting around all day never had a worst burger in my life had to wait 10 minutes for the worst meal we ever had very dissatisfied service was terrible got food home only two miles away very cold could not even eat it it was so bad this burger king was located in memphis tn on summer ave and perkins road you really need to do something about this will never eat there again I would really like my money back dont know what they did food tasted old as hell would really like some compensation if I dont hear something from you will never go to a burger king again I will tell everyone I know it really sucked baf

Burger King just opened a new store a couple of months ago in Platteville Wisconsin. I was so excited to have a Burger King in this town. I have not heard one person who has had a good experience at this Burger King.

The complaints have ranged from the food, the service and even the cleanliness of a new store. How does that even happen --you are only open a week and the floors are so dirty and sticky that you can hardly walk on the.

The waiting time is another issue but I think that might be normal. I went there last Saturday and I got a whopper junior which should not be a difficult order. I got it to go and I could not even eat half of it.

They had put so much of the special sauce and it almost seemed like they put the tomatoes, onions, pickles and special sauce in a blender and…

Placed an order at 11:32 and didn't get it til 11:50 when only 2 other customers were ahead of me. Yet 5 other people were served before I received my food. So I'm pissed and let the cashier know and when I recieved my food it was so sloppy. Lafayette, La. 70503 again.

I dont even want your free whopper which is why I didn't take the survey.

Hello I went to your Burger King on 68st in Hialeah today Oc 2,2017. I ordered thru the drive-thru and paid. At the moment they gave me the soda and told me to park as my food was not ready. I waited 15 minutes in my car and I noticed everyone after me paid and left and I was still there. I walked into the store regarding my order and it was sitting there. No one knew who it belonged to and the employees all looked at each other. I asked for a refund and to talk to a manager regarding the situation. She was very rude that she didn't want to give me a refund. Later she issued the refund but didn't want to give me a receipt regarding the refund issued. She was very nasty and not very helpful at all. I will never go back.

Regards, Gladys

I've been to your Flamingo and Cheyenne location 2x the last 3wks. The 1st time I ordered cheeseburger no ketchup and I had extra ketchup snd product eas cold wanted a refund because my bus was coming they refused and I mised my bus and had to wait another hour.

Went yesterday and ordered another cheeseburger mo ketchup. Recieved what I ordered had cheese slappef on extra mustard that I did not order and cold. Hmmm is this typical? Don't give an excuse on food temp because I've been a food/bev manager for 20yrs.

If I want cold food I can get a sandwich at Subway or at home. I wish your company continuous success.

The location of Burger king in Belton, Texas. The facility ceilings are water damaged and stained with black mold growing on the ceiling tiles, the air ducks have black mold growing on them as well. there were a lot fries on the floor that looked as if they had be there for a few days, the food was way over cook and cold.

the buns looked and felt like 5 day old bread hard and crunchy. I am a member of the Military community and have started to pass the word not to visit this store until improvements are made.

when did it become routine to not give change back to the customer? 99. 00. All she said was "thank you". While it is only one cent, I still expected my change back. If not I would have told her to keep the change.

This has happened more than once. i don't know if they assume people wouldn't want the penny back but unless they are told to keep any change, they should give it back. I have worked retail for over 20 years and would never assume the customer wanted me to keep the change. regardless of the amount.

I love burger king and prefer the whopper to the big mac any day!

However when my food is somewhat raw it becomes inedible and I can't enjoy my favorite fast food place. When my husband and I went through the drive through the server was rushing us so quickly that she spent more time interrupting to ask "anything else" than she spent listening.

We got our food home and realized the whopper jr. didn't match our receipt and our bacon chicken burger was ice cold. It was so cold that it was hard to bite through. I'm not asking for a refund and I'm not asking for coupons.

I'm asking for this problem to be addressed before the burger king (store #12673) in Alexandria gives someone salmonella.

Hello there, I just wanted to say this is the first time I have ever made a complaint with any fast food place. On Sunday September 17, 2017. My wife and I and our children visited the burger king in Olathe Kansas next to the Wal-Mart on K7 and Sante Fe around 1:00 pm.

We went inside to eat. The gentleman taking our orders was not rude but very impatient while we tried to give him our kids orders. We told the man the kids wanted Apple sauce with there meals and he said we don't offer Apple sauce.

The menus board very clearly stated Apple sauce as a side item. We just let it go and got them fries instead. When we tried to get sodas from the machine, it was broke down so he had to get us soda from the drive through machine.

When we finally got out meal first thing we noticed is how bad…

Just came from Burger King at 3342 Nicollet Avenue South, Minneapolis,MN. 55407. I ordered two(2) number ones(1) with cheese, which is a Whopper, fries and drink. Instead, I received two (2) double whoppers and some of the SALTIEST, NASTIEST fries I've ever had!

We were unable to enjoy the fries at all, had to throw them away. Way too much mayo which made the bun soggy and also looked very unappealing. " That's got to be one of the most ridiculous responses I've ever heard.

Needless to say, we are very dissatisfied with BK food service and the lack of quality in which they serve and present their food. I am a long standing customer of this particular BK, have been going there since I was in high school, year 1978.

The standards and quality of the food and the manner in which it is…

My wife and I usually have good experiences when we eat at Burger King. The food is normally very good. We visited the above mentioned store earlier today for lunch. 00 Whopper special and were very disappointed in the quality and the taste of the sandwiches we purchased.

The sandwiches were sloppily and haphazardly assembled and somewhat mashed down. The sauce appeared to be only an abundance of mayonnaise and not at all like your normal signature sauce. The sandwiches did not even have the flavor of a Whopper.

This is the first that we have experienced this at the Brunswick store but have had similar experiences at the St. Simon's Island store. It almost seems like the personnel from the St. Simon's Island store have been transferred to the Brunswick store.

We hope that was not the…

I went to the Burger King in Columbus Ohio at the Carriage Place Plaza this morning (9/17/17) around 10:15 AM. There were 4 cars in the parking lot and initially there was no one behind me and to my knowledge in front of me though I could not see around to the side of the building.

I ordered a breakfast combo and asked that my hash browns could be extra crispy. I have ordered them that way in the past and most of the time they have not been. " So much for the old commercial "Special orders don't upset us all we want is that you have it your way. ".

Anyway when I got up to the window I saw a new woman who I am assuming was a new manager. I would have thought that a new manager would bring positive changes. I also found it very interesting that the receipt I received did not appear to have…

I purchased Chicken Fies for my children and there was a chicken bone approximately 3/4 of an inch in one of the chicken fries.

Please contact me to discuss further.

Thank you

Purchases 09/16/17 at 04:35 pm Order 27 Store # 1312

Went to your independence, 23rd & 291 location approx. 7:30 pm, with my 7 year old son. They had on loud rap music in the kitchen area with some rather profane lyrics, I mean you could hear it through the entire store.

Plus the supervisor, I'm assuming, since he was directing everyone, was smoking on the line. Right up at the front counter. Very poor experience. Really disgusted with my visit.

Burger King in Lake Charles, La. on Prien Lake road--I oerder the ulitmate breakfast platter, they were out of pan cakes, so I asked if it would be cheaper or would I get a subsiture for pancakes, an employee, said very ugugy, that I was getting a biscuit , what was that suppose to mean, it came with a biscuit, all she had to say is I will give u an extra sausage or take .99 off or something, no , she was uguly, I am sure she was manager.

hwy 21. The worse service ever. Waited for 20 minutes for 2 sausage egg biscuits. waited another 15 minutes. They tried to give me a small decaf. They had just given it to the guy ahead of me. He noticed it was decsf after he tasted it. gross.

i paid for a large cup. Not a small. 15 min wait and they gave me 2 cold croissant sausage egg biscuits that were cold. By the time i got my coffee on that second day my food was cold. Didnt save the reciept. McDonald's is next door. Always packed. BK.. Empty.

The day ive told you about there were only 2 customers in the store. com 843-271-7580

We had to wait a long time for food .the new burger king had food on the floor.and the table was not clean it was a miss 106 N cumberland Lebanon TEn.I was very disappointed The old store was never like that.

Almost swallowed a meat sticker that said use wed thru thursday. Bout choked and then spit it out. Have a picture for Burger King management to see. Its a raw meat sticker I was served as a loyal customer.

I ordered a cup of coffee at the Burger King on East Roseville Parkway in Roseville, CA. The young lady taking my order said they were out of coffee. She looked back at another young lady and asked if a pot of coffee could be brewed. " and she nodded.

She then told me to go to the gas mart around the corner while pointing to her left. I had spent a long weekend at the Neuro ICU at Sutter Hospital with my gravely ill sister, and literally had not slept the previous night.

I had a 3+hour drive ahead of me and needed caffeine. Luckily, I was able to get a delicious cup of coffee. Needless to say, I will never again patronize this establishment.

Today is September 30, 2016 and I visited your Burger King at 4700 Jefferson Davis Highway in Richmond VA at 7:03am. I went to the drive thru and there was a vehicle in front of me. Once I got to the Speaker to place my order a worker that was standing outside in the parking lot advised me that there was no one inside the building.

the lights were in and the sign was also lit up. It seems like this location has a very high turnover rate for employees and management. I will not be visiting this site again even though it is closest to my residence.

You need to hire better competent people to work and run this establishment.

As of the beginning of August 2016 they are no longer making scrambled eggs as a side or on the "scrambled egg" platter. They are using "folded" eggs which are disgusting, and usually small and over cooked. That is why I do not eat the croissants. Now it looks like they are putting chopped folded eggs into the burritos, from the pictures on the wall.

The McDonald 1/4 mile down the road looks forward to making my scrambled eggs "homestyle" i.e. fresh for me every time I go there. They treat me like a family member every Sunday. My Burger King did the same until two weeks ago, stating corporate said no more scrambled eggs only "folded".

They also said they think they are going to use frozen eggs soon. Do you know how terrible an egg is when frozen and then microwaved? I spend with my…

I complained about the crappy drive-through service at the Burger King on Yale in the Heights and your company was kind enough to send me a coupon for a "free" burger so I thought I would give it another try. This time I went to the drive-through on 6-10 and Yale in the Heights, Houston, Texas and encountered the most rude employee I've ever met! I was trying to explain to her that the coupon I had was for a "free" burger and was mailed to me, she insisted I was wrong and that I had to buy something in order to receive the "free" burger. After trying to explain it to her and giving her the number on the coupon which she repeatedly asked for didn't work, I asked her if I could just drive up and "show" her the coupon.

She ignored me and wouldn't answer, I asked her at least 3 times before…

There is a LOT of people complaining about the newly remodeled BK in West Plains, Mo. 65775. Sad since a Burger King is needed here, but the employees there is undesirable to say the least, no gloves and handling food while cashiering.

The woman manager had attitude, slinging items. Flour on the cashiers pants.. dirty tables, ice cream machine broken, only 2 more patrons there, 5 of us left establishment went next door to McDonalds. Another time lately, walked in with lady & man no one around, no other customers, gentleman hollered for some help.

Just needs to be something done.

My husband and I experienced the manager with another young lady manager today, talking about an employee not doing something that the employee was supposed to have done that previous night. What was really hurtful was that he didn't care who was listening or who saw him.

I was a supervisor in Food Service for over 30yrs. and the way this manager was flexing his authority was not called for. His name is Andrew at store #239 in Anderson,SC. When that employee came in, he sit him down in front of the people that was there and he was talking loud to him.

Oh I see why they had on the sign outside, HIRING! This manager needs to be trained on how to treat his employees or you will always have a great turnover. I sure hope that the next time I come through your city, Andrew will have had the…

I am a frequent customer to your restaurant at 3301 Ft Hamilton Pkwy Brooklyn NY 11218 store # 1557. My complaint is that i order a meal and i ask for hot tea, i don't drink soda or coffee they never have tea bags.

I feel that the management is responsible to have enough stock for their customers. I would like a response as soon as possible. Thank you for your consideration.

I stopped at your outlet at 776 International Drive Orlando FL and ordered 2 double cheese burgers and off the menu a 16oz fountain drink. The server gave me a cup that was obviously smaller than 16 ounces I questioned her but she insisted it was 16oz so I asked for the manager, she also insister it was a 16oz cup. It is the size of a standard 12oz can but they both insisted it was 16oz. First your employees could hardly speak English and when I told the manager (Menna) I would be writing a letter to Burger King she could have cared less. When I got home I measured the cup and as I thought it was a 12oz cup (see attached photos).

I do not like to be ripped off and a couple of ounces of soda might not seem like much but multiply that by thousands of times and it is a major fraud. This is…

When my daughter Sarah and I went to the Burger King at the Lambert airport, there was a line. Keisha the cashier with a bad attitude, rang us up, never greeted us, just stared at us. Older man with gloves on, was cooking and setting up prepackaged burgers and frying fries behind her. During this time Keisha is scratching her head, ear and nose, with No gloves on!!! I ordered an Angry Whp and with an attitude she says they're not making orders, just what is prepackaged on the shelf!!

So regular burger and Kid Nugget for Sarah with fries. She literally throws our food into the bags! She pours the fries into the little boxes and yes, threw those into our bags as well, without washing her hands or putting gloves on!! We threw the fries away!! Had to ask for our cups for drinks. Never said…

Around a month ago right before the Austin BK closed i ordered 2 plain hamburgers for a quick snack. I order them plain since i don't like catsup, mustard, pickles, and onions. When i got home and started eating i discovered them with all toppings on them so i discarded them and cook something instead.

Since they already closed for the night i went on the internet and sent a complaint about the incident. I got a reply the next day with an apology and they say they send me a coupon for a free whopper.

I received the coupon now and tried to use it last night to get some supper. They looked at it and say they can't find coupon and i needed to find a BK that would honor it. I'm beginning to think it easier to cook or visit hardees across the street where I've never had a problem yet.

Went through the drive through on Wednesday, 4/6/16 and they asked for $2.00 more than the display showed. Also when I got my order home, my husband found a lettuce "stump" on his chicken sandwich.

Tried the new grilled hot dog. Chili hot dog only 3 beans and some sauce no cheese, no ketchup or mustard or onion or relish. See there are 2 different ways to get this item now, was not told by clerk.

the beef hot dog was good, no grill marks that I could see, obviously I was totally disappointed with this meal. Always liked the whopper over McDonalds or Wendy's really annoyed with this latest try. Talk to A&W their hot dogs are good 300 or 400% better than that thing I got the other day.

On April 06, 2016 at 1422 military time the corner of 7900 Blanding Blvd Jacksonville, FL 32244 order 68. 00, when I got home and unwrap my whopper. It was the messes whopper I have seen in years, the lettuces was brown, tomatoes was not fresh, meat was cold.

The whole thing was just nasty.

On March 11 2016 at 4:44PM an order was placed at store #1761. 07. The order number is 534. My card ending with 3659 was used to make payment along with cash.

However, the employee incorrectly inputted the transaction wrongly. The individual apologized and got the assistance of the manager. He corrected the matter in regards to the mechanical error, then he apologized. Afterwards, he informed me that I should receive credit on my account.

He told me to check my account to see if the amount was put back, to date it has not. Fyi: I attempted to use the site listed on the receipt, it did not have the codes at the bottom and would not permit me to move forward. It says, Check Closed. Duplicate receipt.

While I have felt Burger King was the best fast food restaurant for many years, I have to tell you that I had my first and last experience with your chicken fries. Absolutely terrible. I have since talked to others who tell me they did not get past the second piece.

I got to the third because I couldn't believe how bad it was. I suggest you remove it from the menu. By the way, the french fries I received with my order were the best. I would give the chicken fries no stars.

I specifically ordered 4 egg, cheese and hash brown and it had sausage on it. I do not eat pork and it made my head hurt so bad. I spit out the one bite and it stiill made me sick.

I was clear in my order and it was still wrong. I was offered another but was turned off at that time.

I went to Burger King, got a whopper and a apple pie in Gary, Indiana. When i got home and ate my sandwich I went to eat the pie. It was all moldy and made me throw up my dinner.

I will never eat at that restaurant again.

On 2/11 @1:30 pm I went thru the drive thru @ BK4390 potters rd. Matthews NC Tried your new long fish meal. HORRIBLE It was luke warm and "funny" tasting. After 3 bites I bit down on what seemed like a stone.

It was the size of a small pea. Knowing I would not eat the rest, I mashed the fish with a fork and found 2 more "stones" a little bigger than the first one. What have you done to my BK?

A side line- the French fries (ordered well done) where pale and not even warm. AWFUL. Glad I didn't chip a tooth. I have the "stones" IF you're even interested.

I went to the drive up window around 12:15 on Sunday Jan. 24th. I was asked to pull up and they would bring it out to me. I waited 10 minutes and went inside. They had bags made up, sitting there getting cold.

I tried to get the woman behind the registers attention but she ignored me. I waited another few minutes and a young man finally got around to bring the food out. Everything was cold by then. I wouldn't give my experience even one star.

You need to have a minus star on there to. These are the people that think their work is worth $15. Sorry no it isn't.

On 1--2-16 I went to the Hartland burger king. Ordered two frozen coke floats. Susie snootily replied. We don't make them anymore. I ask if she could just put ice cream in a frozen coke and charged me for both.

Loudly and snotty she replied. I told you once we don't make them anymore. I said every other Burger King does cant you and her reply was worse then her last one was. I finally told her just give me two cokes and two ice creams and I'll do it myself.

We came up to the window and another lady apologized saying it wasn't me that talked to you that way and she's being transferred tomorrow thank gosh. I will never go back to that store And will let everyone I know know that you get treated terrible at that store and not to go there.