About Hissing Kitty
Hissing Kitty was born out of frustration—and a little bit of empathy.
Back in 2010, our Community Manager, Christine James, was tired of seeing everyday people get ignored by big companies. She watched friends spend hours on hold, get lost in endless email threads, and feel powerless when bad service went unresolved. So she decided to build something different—a place where customers could finally speak up and be heard.
The Beginning
Christine started HissingKitty.com as a simple blog highlighting real customer experiences. The name came from the universal reaction we all have when we've had enough: that "hissing kitty" moment when patience runs out and it's time to make some noise.
What began as a personal project quickly grew into one of the internet's most trusted consumer complaint platforms. Over the years, thousands of users have used Hissing Kitty to share stories, warn others, and even get real responses from the companies involved.
Our Mission
Our mission has stayed the same since day one—to help customers deal with bad service and get results. We believe that transparency drives change, and that when people share their experiences publicly, companies are pushed to do better.
What We Stand For
Every voice matters.
Whether you're frustrated with a Fortune 500 brand or a local store, your experience counts.
Accountability creates change.
By shining light on real complaints, we encourage better business practices across every industry.
Community first.
Hissing Kitty isn't just a platform—it's a community of consumers helping each other make smarter choices.
Join Us
If you've had a bad experience, don't stay silent. Share your story, learn from others, and help make customer service better for everyone.
Because sometimes, a little hiss can lead to real change.