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Burger King

1.0
1,082 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

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Rosemary Herrel

Jul 17, 2019

On vacation Myrtle Beach from Texas had lunch at franchise #1215 on S King Hwy this is the nastiest most filthy restaurant I have ever seen the so does were so dirty you could not see out of them!

The floors and counter were covered with trash and EVERY table was.

DIRTY.

The self serve drink machine was out of order so I went to the counter and ask for a refill knowing another ma nine was available for drive thru.

I was told to wait for the broken machine a guy finally came out to show another emp!over now to "reboot" the drink machine ....

In the almost 30 minutes this all took, I shot video of the disgusting condition for your viewing should you want to see.

My first thought after seeing the dirt buildup on the front of the counter next to the drink machine, the employees handling…

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AMANDA HILAIRE

Jul 17, 2019

HI MY NAME IS AMANDA, STORE#2947 MY NAME IS AMANDA AND MADE A PURCHASE ON THE KIOSK, WHICH RESULTED IN VERY UNSATISFACTORY BEHAVIOR OR CUSTOMER SERVICE FROM STAFF MEMBERS. i DID ASK FOR A REFUND AND WAS INSTRUCTED TO CAL;L MY BANK, MY BANK SAID THEY GAVE ME FALSE INFORMATION AND TOLD ME TO GET BACK INTOUCH WHICH I DID.

HOWEVER, THE YOUNG LADY WHO ANSWERED THE PHONE SAID THERE WAS NO MANAGE RON DUTY AND THE SUPERVISOR IS BUSY AND SHE CAN TAKE THE CALL, , UPON ASKING HER , HER NAME, SHE HANGED UP THE PHONE.

I CALLED BACK AND ANOTHER LADY ANSWERED AND WHEN PROMTED FOR TO SPEAK TO THE MANAGER SHE SAID I AM THE MANAGER.

SHE TOO WAS VERY UNPROFESSIONAL, WHAT'S THIS ABOUT , I TOLD HER MY NAME AND THEN ASKED HER HER NAME WHICH SHE SAID WAS SHAKIRA.

SHE SAID TO ME I HAVE TO SPEAK TO TONI WHICH…

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Sharon Mitchell

Jul 17, 2019

Employees eating while waiting on customer and another while she was gathering the fries and burgers.

I asked the manager, do your employees not get a break, he was putting ice in the machine...

I getting ready to go said the Manager.

I was trying to talk to him in Confidential.

He started smiling then proceed to get loud saying, where, where.

I said to him what difference do it make.

He had just warned the employees of what I was saying.

I don’t take this lightly when it comes to health because I’m at the point that I’m ready to contact the health department.

Burger King do have cameras.

These people was so relaxed with their chewing and eating if this is a normal thing for them.

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George Cron

Jul 17, 2019

I have been eating at your restaurants for 50 years.

Went to BK on Barnes blvd in Rockledge/Cocoa to pick up lunch for my family and the family next door.

I was the only car at the order window with cars further ahead of me.

Finally a voice says be right with you.

Waited 4.

5 minutes and then i said is anyone there.

A womans voice says be with you shortly.

I then waited 3.

5 more minutes and then I said are you there and the response was be with you shortly.

I responded by saying I could go somewhere else to get lunch and the female manager told me good bye.

I stayed there as i wanted my food.

After placing my order which included 6 tacos I asked them for enough hot sauce for the tacos as we all like hot sauce and after another short wait received my order.

I received 4 packs…

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Bruce Sampson

Jul 17, 2019

Store #13029 July 17 2019 8:11 am Tried the app for the first time it dident work when I hit Iam here button told that to the speaker he dident seem to concerned after he said he had no order I said I would pull up to window got to window he still wasent much and there was only 1 car behind me when he got around to opening the window I had to ask him if he still had no info on order and in the same manner he always has at the window he said no that was it no what can we do what can we get you etc etc This guy SHOULD NOT BE IN PUBLIC SERVICE he is rude and uncaring when it comes to people as I said this is not the first time he has acted this way everytime he is at the window he is rude nothing at all like ALL the other people who work at this BK Survey Code for this order was…

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Daniel cayer

Jul 17, 2019

Went to get a whoper combo salad was old or out dated tomatos where gross forgot the ketchup on my whoper it was gross fries where cold i have been a customer to burger king since im 16 years old and im 48 now and this eestaurant was the worse one i ever went my name is daniel cayer my cell is 5062527955 i hope you will have a talk with this restaurant

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Karen Sanders

Jul 16, 2019

Your 99 cent tacos are the worst!

Ordered 10 for the family, kids wouldn't eat them to spicy!

Shells are to hard!

No shredded cheese!

They just slapped a piece of sliced cheese on them.

I would like my money back please!

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Bob Willadsen

Jul 16, 2019

Stopped at southside Sheboygan Burger King for burgers at approx.

2:15 PM today.

Three employees were taking a break in seating area and another was cleaning in the kitchen.

I stood for a few minutes, looked at the group on break and the guy in the kitchen, but no one would even look my way.

After a few more minutes, it was obvious nobody was disposed to wait on me.

I walked out and on the way I said in a strong voice: "Thank you.…...for nothing." Nobody reacted at all !!

My next stop was Culvers.

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Trudi Deyoung

Jul 16, 2019

Dix McQuire Burger King Store: 05455.

Drove through the drive thru.

The person over the PA said the Drive Thru is closed please come inside.

This is the 4th time this has happened in a week during lunch.

Once inside I asked why blockers were not up at the Drive Thru service person said because people drive over them.

Placed my order and was told the only drink they have is Dr Pepper.

When I took a drink of the Dr Pepper is was nothing but awful soda water.

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Bruce Simpson

Jul 15, 2019

I ordered two whoopers for lunch, and when I got them home, they were a mess.

The first one had a whopper jr. burger in the bun and and about half a head of lettuce.

It tasted horrible.

The second one was no better.

At least number 2, didn't try and hide anything with a head of lettuce.

I couldn't eat them.

I called the store manager, and I got half way through my complaint and he HUNG UP on me.

This store is located in Seaford, DE, This is the last thing you need with a new McDonalds, Arby's,, and a couple other places.

I will NEVER step foot in your stores again.

That's it for me.

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joanne boyd green

Jul 15, 2019

My husband and I went to burger king Friday July 12,2019, he wanted eat the tacos so badly before we went home from the doctors office, To make my complaint brief once our order was done the tacos delivered to him as I went for water I turned around walk toward my husband he had a disappointed look on his face I asked him wants wrong he open up the taco showed me the taco had little meat a slice of broken up cheese on it , and they didn't have taco sauce in packets.

The tacos advertised on commercial look nothing like the tacos my husband purchased. so he sent the tacos back and didn't. want them, so he asked for the value hamburgers.

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Bruce Simpson

Jul 15, 2019

I ordered two whoopers for lunch, and when I got them home, they were a mess.

The first one had a whopper jr. burger in the bun and and about half a head of lettuce.

It tasted horrible.

The second one was no better.

At least number 2, didn't try and hide anything with a head of lettuce.

I couldn't eat them.

I called the store manager, and I got half way through my complaint and he HUNG UP on me.

This store is located in Seaford, DE, This is the last thing you need with a new McDonalds, Arby's,, and a couple other places.

I will NEVER step foot in your stores again.

That's it for me.

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Barry Jackson

Jul 15, 2019

These are the tacos I received from the Burger King in Hope Hull, Al.

For some reason, I expected freshly made tacos.

I could not eat these when I got back to the office.

You all may as well take them off the menu.

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Zevon

Jul 15, 2019

After seeing your commercials about your new taco I decided to try them.

The tacos that I saw in your commercials that drew me to your store showed a fair portion of GROUND BEEF taco meat with lettuce, tomato and cheese and it looked appealing.

THE TACOS I GOT WERE NOT!

There was a thin strip of some kind of a meat paste that looked like it came out of a tube, no visible cheese, no tomato and the rest of the taco shell was filled with 'rabbit food', aka lettuce.

The taco shell was so greasy it almost slid out of my hand on the way to my mouth!

I have to tell Burger King that you have failed miserably in this pathetically lame attempt at serving a taco that is wholesome and looks appetizing.

What you show on TV is not what you are serving in your restaurants.

Just once in my lifetime…

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Diane Lauterbach

Jul 15, 2019

On 7/14 at 6:00pm I drove to Burger King on 183rd St. in Hazel Crest, Il.

Drive up to drive up, ordered 4 tacos and was told their machine was not working and I would have to come in.

The girl on speaker was very difficult to understand and she had to depart to me.

So I parked my care in 90 degree heat and went in..

There were no adults behind counter, but 4 teens who were having a great time goofing around.

Also the cash register inside was working, so they could have taken my order and had me just come in to pay/pickup....too lazy.

This is not the first time I have had problems.

The Icee machine is always "not working".

When this establishment first opened last year service was pleasant an efficient, but it is so bad now.

From now on I will go across the street to McD's.

These…

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John C Gager

Jul 14, 2019

Just watched as 3 of your employees prepared my food without a single one of them wearing gloves on top of that they messed up my order 2 fold by forgetting a sandwhich and a toy for my sons kids meal...if this is not delt with in sanitary conditions at your location in manchester ia i will be reporting it to USDA or whoever i need to...and in my person for your terrible service by you i will no longer be a returning customer unless this is not corrected. john gager phone num 563-880-8124

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Christie Wise

Jul 14, 2019

I don't think the Burger King in Long Beach, MS even deserves one star.

I got a Whopper and Chicken Sandwich along with a large order of fries.

The burgers were cold, but the chicken sandwich was so hard that I couldn't eat it.

The fries were old and cold.

This is ridiculous!

Your employee's that worked the drive-thru windows were not friendly, but I've been in the service industry and know sometimes you're going to have a bad day.

I don't know if I will be ever going back to this Burger King.

I guess McDonalds or Sonic will get my business.

Don't get me wrong, I have always loved Burger King, but this just about broke me.

Thank you Christie Wise

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amin

Jul 12, 2019

we went to the burgur kings in Istanbul (Turkey) at the beginning of the street in Istiklal it was so dirty and poor service most staff they can't speak English and they are so cheating on us and charge us too much, so one of the staff which is he is named(TARK} so was rude and he made us so angry.

I recommend nobody go there.

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Larry Plummer

Jul 12, 2019

Burger king Taunton ma horribly slow service.

Breakfast in the morning hard biscuits and french toast.

Lunch and dinner extremely slow.

Long waits resulting in lukewarm food

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Susan E Wolfe

Jul 12, 2019

My husband stopped in burger king on his way home today from a doctors appointment to get some of the great looking tacos that you are advertising.

Well what you have done is tried to copy Jack in the Box tacos and failed badly.

I had taken two bites of one and there were pieces of a tooth in it.

I quit going to burger king years ago because of poor product and we will never go again.

What kind of meat are you buyimg or did your employess lose parts of their tooth in our food?

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vanessa plowden

Jul 12, 2019

the service was horrible the automative to place orders was broke the place was jam packed and full of smoke I stood there for almost 40 minutes and they still got my order wrong they were rude and unorganized, I will never go there again.

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lillie rhodes

Jul 12, 2019

I really don't like to complain, by the look of things your company has more than they can handle so I will get right down to it.

I saw the add on TV your NEW TACO it looked really good full of meat and lot's of other goodies so we thought we would go get some and see what they were like .

Well I have to tell they looked nothing like they did on TV I ordered 2 there was hardly any meat and what Was in the Taco was dry I don't think it was even meat .

I was very disappointed it was not money well spent I'm sorry to say matter of fact we didn't even eat them they went in the trash, such a lot of grease on the shells.

Only one more thing I have to say I know you can do better than this.

So come on you guys fill those TACO'S up with some good stuff and get rid of the grease.

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charles allen

Jul 12, 2019

I wouldn't have given zero stars if I could have.

Im not a hard person to please but the experience today 7/11/2019 was appalling.

I took my two grandchildren to B.

K at 11325 S,SAGINAW grand blanc mi 48439 for a late meal at 8:00 pm ,the place was dead yet it took 5 minutes to be waited on . and another 20 minutes before I asked for my money back and left.

DURING the 25 minutes I was there the young cook in back continually was wiping his gloved hands on his pants after toughing food, the 1 customer in front of me complained about it and was aggravated she had been waiting so long too. the shift manager told the kid to change his gloves and as I watched he continually kept wiping his hands on his pants ,I should have took a picture of his pants (greasy and stains all over his pockets,…

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Richard Vickerman

Jul 11, 2019

The young girl (Madeline) that helped me with my order on Wed.

July 10, 2019 @ 08:13PM, of 6 Taco's and a Large Fry and a Large Onion rings appeared great but the Taco's were not!

I just watched the Burger King commercial on TV which shows a great Taco with visible Hamburger meat and packed with Lettuce and Tomato and topped with Yellow Cheese in a fried shell.

My Six (6) Tacos only had a thin meat paste and no Lettuce and Tomato and no Yellow Cheese but did have the fried shell!

The Fries and Rings were OK but not what I have experienced at many other BK's.

The Store number is 5230 and my Order number had a survey code of: 03757-31022-10210-091000 with a merchant Id.

456204594992.

I make a trip to Palm Springs Twice a week from my home in Quartzsite, Az.

85346 Box 1888 G1 about 25…

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Lisa

Jul 11, 2019

Waited 25 minutes in drive thru..only had two people working the whole restaurant they said..it was at 545 pm..then the card machine didnt work asked if I had cash..what if I didnt after sitting so long...

French fries and onion rings were hard an cold...something really has to change at this Burger King nothing ever seems to work when we go...

North main st jax fl 32218 as I'm sure nothing will be done..thanks anyways

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