Contact Subway Corporate

Hello:
I stopped into the Subway on Charles Street I was addressed by a young man behind the counter who could use some professional training on friendly customer service. I asked for a chopped salad and he abruptly said mam we don't have chopped salad today just regular salad, I have never been to a subway that didn't offer chopped salad. He pretty much threw my salad together, I purchased a salad that was just thrown together. I am not use to this level of customer service, usually when I go to Subway, I get friendly, great customer service. I was not satisfied with the customer service and especially with the salad I purchased. I will not be returning to that location. I don't have the exact address but it is the
location just before Dave and Dads on Charles Street.

When I visited the subway on 132 Carondelet st in New Orleans to place a order for my son and I respectfully I was dissatisfied with the overall customer service. While I was trying to tell a couple of employees what all I wanted on both Sandwiches I felt rushed as they weren't giving me time to tell them what all I wanted on my sandwich as well as on my son's sandwich. Not to mention they were putting the wrong toppings on both sandwiches mixing the toppings on my son's sandwich with my sandwich & vice versa. When I asked for a refund deciding to not take the sandwiches which were still wrapped up untouched, I was told that I couldn't get a refund that I could get new sandwiches made. However I didn't want new sandwiches since I was dissatisfied with the customer service. I had to get a manager involved since the employees weren't trying to refund me for the sandwiches. The supervisor of this particular store told me that he could make me another sandwich but couldn't issue me a refund even though the sandwiches weren't touched by me and my son. He was also very rude and unprofessional when I stated that I wanted a refund instead of another sandwich. He questioned me why I wanted a refund in a way that it was like he didn't want to give me a refund and was trying to force me to get another sandwich made by him even though that's not what I wanted. I explained in a respectful way that I wanted a refund because I was dissatisfied with the customer service because I felt rushed when placing my orders,which is not professionally ok. He then got upset and told me why would I waste their food and to not come back to this particular subway because I wanted a refund instead of another sandwich which I don't think that's ethical nor professional. He even threatened to call the police on me even though I did nothing to validate his reason for making such a statement. I felt discriminated against & wouldn't want anyone else to go through this again. Thank you for your patience

So i placed an online order at the subway in Magna Utah, i waited almost 10 minutes past the pickup time before i even arrived, my sandwiches werent even started, no employees were at the counter, and i had to wait an extra 15 minutes for someone to even start my sandwiches, this is by far the WORST experience ive ever had at subway, and frankly im very disappointed with the quality of my sandwiches in general, something needs to be done.

My girlfriend and I went to the subway in Toccoa,Georgia to recieve a free 6inch sub and was denied the sub. Are we not good enough for your sub sandwiches? Thanks

I went to the Subway in Dublin, Ca at 21001 San Ramon Valley Blvd with a valid coupon> I was told that they don't accept the coupons. This is the last time I will visit a Subway and I will make sure I let as many people as possible know about your coupons not being universally accepted. I understand that each location is allowed to set their own policies but what good is it to receive coupons in the mail when we don't know if they will be accepted or not. I will never again place an order only to find out the coupon was useless!! Store number 26254.

I bought food from Subway and tell me why the next day they’re trying to use my card and I’m not even there. It’s all a scam.

Yesterday me and my friends went into one of your store at 1741 nw 20st miami Florida when we walk in the lady said hi and we said hello as we was standing looking at the menu that's when she say they was close but it's too people making an order as we was leaving out we look at the door sign it say 8pm close it was 6:50 pm she say they close early so how you close early it's not 8:00 I was trying to get something to eat cause I'm a diabetic I was feeling weak we didn't like that at all I'm a retired from the military there is no need for lieing we fail disrespecting as paying customers thank you for takeing the time out to read my email

We encountered the rudest Subway employee we have ever met! We began our order advising of three sandwiches, but after the very first one was ordered I immediately let her know there would be a fourth one added. The elderly employee became irate slamming things huffing and puffing. She had an attitude and was extremely rude. When my roommate who had ordered the first sandwich ask for extra mayonnaise the woman again became very agitated and angry and when my roommate asked for her 6-in sub to be cut in half, which should be standard practice mind you, I thought the woman was going to cut her! I handled the ordering of the remaining three sandwiches, which I completed all at once, unfortunately the employee who made them confuse them. Upon straightening out the confusion when I also ask for extra mayonnaise I was met with the same ire, and when I went ahead and asked her to cut all three of the sandwiches in half after she made them was met with pure hatred. We did not ask for anything super special extra mayonnaise, sandwich cut in half, lettuce, tomato, cucumber, an extra sauce, salt and pepper, but even this seemed too much for the employee. We were extremely polite which I will tell you is not the norm for me. I usually address intolerably rude behavior as it is happening, however, today due to one of the women in my party being ill I did not do so. I did ask the cashier on the store side who I would file a complaint with but was told she didn't know. Upon arriving home we realized that the sandwiches had so much salt and pepper on them that they are completely inedible! When we tried contacting the store we were met with more attitude and ignorance. Never did anyone offer to replace our order, make it right, ...anything. When we ask for the managers information we were told that the manager's name was " t " And they would not be there until tomorrow! We did not have the money to replace our dinner therefore my entire family went without dinner because of this employees negligence, laziness, overt rudeness, and blatant destruction of our food! Once we asked for extra mayonnaise everything was applied to a comical level! When the sweet onion sauce was asked for on one sandwich so much was placed that it was running off the sandwich! So much salt and pepper was placed on the sandwiches that it can be visually seen caked on each sandwich. This needs to be addressed with the store which is the worst in the area, with the employee who needs to be fired, and with my family who went without food!

Manager. Was very rude raised her voice at me. She acted like she tried and don't won't to be at work. People on Facebook have complained about her. Poor service in Hernando Ms store #14622-0

We don’t have room for Swiss Cheese so I am told.

The subway downtown Detroit in the first national building 660 woodward is taking orders on the cash register and then making people food with tge same gloves on

Recently purchased 5 foot long subs. We have purchased these subs many times. Our company purchased multiple subs each week on Fridays. This past time the buns were small and there were 1/2 the ingredients of what we were used to . The employees were extremely disappointed !

I came in on 3/21 around 6:30 pm and an employee that I'm used to seeing in here was making orders but as usual was complaining about her coworkers like always and I usually don't say anything. But I had one customer in front of me and waited 20 minutes for her to even start my order cause she was doing more talking and complaining than anything else. I just wanted to feed my kids and leave not hear her sob story. I love my local Subway but this makes me not want to come back. Hopefully yall get better help in there soon.

I am just wandering why is it that your company send out Cupons in the mail and your franchise located in Siler City, NC said that that don't take the coupons. I went there on 3/20/23 and the waiter there was not very friendly at all and said that we had to go to another store because they dont take coupons. My question is if certain franchise don't take them then it should be noted when you send out the coupons. I was trying to feed my family and couldn't because your franchise in Siler City NC wouldn't honor the coupon that was mailed out. So misleading. It's a shame. You should make that franchise make it right.
Thanks for your help in this matter. Hope to hear back from you soon for a response.
A valued customer.

There's a store on 3rd Avenue of spokane washington practicing false advertising and not accepting coupons that are distributed through spokane. You guys need to honor what you advertise.

Staff is lazy and manager is down right rude.
I have to ring a door bell for anyone to acknowledge me and even then staff stands in the doorway doing nothing.
My sandwich was made wrong and when I brought it back to have it fixed she called my stupid for entering it wrong on subway app. Same doesn't make mistakes. She continued to yell at me. At one point I asked her for my original sandwich back that I didn't need this. She refused and continued to complain the whole time after finally agreeing to make the right sandwich. This is not customer service but Subway in Berlin Wisconsin needs new management and staff that values customers.

This store is disgusting! Bad service towards blacks and very unprofessional!
Also does not honor the coupon program and very nasty attitude, when
communicating they talk down to me.

It’s really a shame, that I had to experience, such unacceptable service!!
Don’t go there! 9014 w. Thomas Rd
Phoenix Az 85037 ( 25725-0 )

Made me wait to order, took my order 5 times, still got it wrong. Then when I got to pickup window I sat there and watched them wait on others until I knocked on the drive through window and asked what was the problem. I was told my food was being prepared and I needed to check my attitude. When I got home with my food I found the food was not what I ordered and the bot bacon looked raw. I took it back and just got my money back. I tried going back again today, weeks later, and nothing has changed.

I am reaching out because of several situations at store 28105. I was the manager of this store for 3 years and recently I was let go because Tamera Dexter said I had to many complaints. I asked for proof of these complaints and she told me I couldn't have them. Tamera was going to cut my pay 5 dollars. So I just left and I was in walmart doing some shopping and came into subway to purchase a fountain drink and was surrounded by security saying I was band from there. I wasn't informed of this nor do I have documents saying this. Thus was very embarrassing to me. Also Tamera has a employee that is on social security and can only work 20 hours a week. If she goes over those hours Tamera pays her under the table. There are several of her employees at this location that are on drugs also. With this being said I would like some kind of compensation of being let go and I'm about to lose my home because of this and embarrassing me with security. My phone number is 9376073420

I would like to ask the CEO of subway why do you send out coupons then direct all your franchises not to accept them ?
I live in Trenton NJ

Subway collinsville il has gone way downhill. I just keep going back to be told they won't except my coupons that they are out of everything including bread
Kellianddean@gmail.com
I want coupons for next visit free

I purchased two tuna sandwiches from subway in prescot street. Liverpool L7.
We were both suffered food poisening.
I had stumach and head ache for two days and cant eat anything.
When I contacted the restaurant to tell them about their food , the staff put the phone down on me.
Great customer service.

Customer service is non existent. They charge you on a web order and if store is. Closed you get no refund.

Ordered 2 foot longs on line got extra cheese on one of the foot longs. The one with extra cheese came with No cheese. The other, the meat was bad. My husband took back the uneaten subs to store 2 days later because it was a weekend and we knew mgr wouldn't be on duty till monday. Mgr told him he was trying to get free food and that 1 of the sub's they didn't even make. We ordered on line

We ordered 2 footlongs on Jan 23rd 2023 through the subway app for subway location at 2831 North Road Orangeburg SC, order# 32777F46-83 and we received notification that the food was ready for pickup 20 mins later. Once we were at the subway drive through, they took more than 10 mins to acknowledge us and then we were informed their drive through was closed. However their drive through showed that it's open, and had no indications at all that they are closed for service. Maybe the drive through is closed to Asians, but that's just how we felt. Moving along, we were told further that they never received our order, and we showed them our receipt through the app. Then they informed us they were out of paper, therefore they didn't get our order, period. They told us to cancel the order on the app to get our money back, instead of offering to just make the order on the spot, which was infuriating. Now we are sure, they did not want to service Asians there. That's about an hour of our lives wasted there and they never gave back the money to our card.

Your employees from the subway in galveston TX have been messing up my orders on purpose also leaving hair in my sandwiches all I ask for is a nice sandwich after a long day of work but since your workers have been figuring out my order (because I order the same thing every day) this think this is some joke to play on me by messing it up on purpose. I have emailed and called and nobody has done anything please get back to me on the email I have provided
Have a good evening.

On 1/23/23 I went to Subway (747 W Cherry St Sunbury, OH 43074) as I have on multiple occasions around noon. Previous visits have been poor when ordering inside with staff, but I decided to go back for a quick lunch. While waiting to order a female was making a sandwich and a male came to take my order. Before I said anything, the female said "oh sh**" and I laughed and said we all have a rough day. The male then took my order, but seemed very confused and kept looking at a ticket just placed to his left and asked me again what I needed. My perception was: he did not change his gloves after wiping counter and got my footlong out and sliced it as I was ordering two six inch subs; he told the female to take the ticket to his left and she also did not change her gloves. As I started to tell the male what I wanted on my turkey / chicken sandwiches and he was doing, the female kept reaching across him (literally over his whole front side) and grabbing stuff (mostly cheese) and said something to the effect of " I don't understand why more people don't come in to this store and order online". I said wait a minute, that isn't cool what you are doing reaching across him like that while he is reaching for stuff for my sandwich. The male kept making my sandwich and she again reached across him to get get meats and I said please stop, that's not cool. They both stopped and looked at me like I was some type of ignorant person, and I just said "screw it, i'm not ordering here" and walked out of the store. My complaint and point is; I eat Subway alot and have gone to a variety of stores, but this location (747 cherry street) has been the worst I have ever gone to and have never been treated so disrespectful and seen un-sanitized as this visit. Not sure what else to say, but I definitely will be re-considering coming back to a SubWay store!! I can be reached via email at.....libbyloulou111215@gmail.com.

Refusal to use coupons that are their brand is absolutely ridiculous. Especially when most get reimbursed by coupon manufacturer for coupons.

My complaint is that on December 25, 2022, I used the subway app to order 3 sandwiches. When the app signaled that the food was ready I went to pick it up but the store was closed. I called the store number and no answer. So I waited until the next day to either get my money back or get my sandwiches. The manager was not there when I called and the assistant manager said there was nothing they could do because it was done on the app. I need my money back or I need my sandwiches. I have left my phone number and no one has called me back. I would appreciate a very prompt reply on this matter.

I went to subways and it was the worst experience I have ever had with them, they were completely rude, had no idea what they were doing and the food made me so sick I was puking all night, never again will I have subways again.

Tried Denton hwy subway again. We want to support small business.
10 usd for turkey and Swiss.
The bread was so hard it could be used as defense weapon. Maybe softball game.
NOT EDIBLE
SAVE UR $$

Went in to order a meal like I've done hundreds of times in the past and the service at the beginning was ok but not until it was time for my ingredients to get put on my sandwich I first had a delay with the server an angry black women or woman of color it doesn't matter because I am also black and the first server was I think maybe Hispanic or white but the rude black lady first took her time finishing up her conversation with the customer before me in which it didn't upset me until it was my time she seemed in such a rush and just started throwing the items on my sandwich even before I got to tell her what all was expected on the sandwich and I had to literally stop her twice and tell her that she was being very nonchalant and ignorant about the fact that lots of people have food allergies and she continued to disrespect me by trying to rush me because I basically had to correct her behavior one and to make sure that my meal was how I wanted it. So in all of the process the unprofessionalism of the 2 servers was apparently not common because no one seemed to care that at a very disrespect when I told her I didn't want that sandwich anymore and asked the young Hispanic or white guy if he can make the sandwich he blatantly told me no only she can make the sandwiches and then upon asking for a manager pointed me in the direction of the gas station clerk because it's located inside of a service station all to be turned around and around for requesting the store number or someone that was in charge so the store clerk went and got me a receipt with the information I needed to leave the premises like they both demanded like I wasn't coming to just spend my money and my lunch time that was only half an hour to be basically thrown out for unsatisfiable service with my food that they wanted me to purchase it was HORRIBLE. I've had subway in different countries dating back to 1999 and this has been my second bad experience with this enterprise only in Phoenix AZ different locations but unfortunately I didn't have the knowledge I have now to make a rightful complaint just horrible how they made my customer experience will not go there again when I look because I work not to far away and I see any of the 2 disrespectful employees there and I will be making another formal complaint because now I'm really in fear or relation on both they're part very ghetto behavior from both employees I'm truly disappointed.

Horrible guest service. Site states closes at 10 pm. Closed at 830. No one in store . Lights on.

Rude server and terrible attitude towards customers. Sign said closing at 8 but got there at 7:15 and door locked. Open sign was lit up. Claimed that they closed at 8 but she needed to do her inventory early so she could leave at 8. Very, very rude person. Will not be back. Will let others where I teach know how poorly run this store is so they can go to the other store down the road.

Please bring back the original sweet onion sauce.. I eat Subway in Eunice louisiana 70535, at least 3 times a week, sometimes more.. myself, my daughter, and 11 grandchildren . We all miss it.

I enjoy lots of veggies on my subs. I always click the more button and also put a note in special instructions. I order subs at least once a week and this store will not put extra veggies on the subs. I have asked and was told that they don’t read the more or less nor do they read special instructions. After tonight I have decided to go back to Jersey Mikes. Truly disappointed with this location and it is closest to my home

Poor management horrible customer service

I be eaten at subway in most of 48 states, I bought a foot long cold cut with cheese and when I asked about the cheese she said you only get 4 pieces, I’ve been going to subway for well over 20 years and never have I gotten so little cheese. By the way it was 4 half pieces of cheese and that didn’t even cover half of my sandwich.this was at road ranger in Marion Illinois

Why is there only a sell paper on sandwiches? Your business is booming from not eating all of that bread and the wrap is more healthier, convenient and tastes great.... So, if you want stand behind your wraps why should we buy your wraps? Glorify all of your products so no one is left out of a deal.

Failure to honor coupons and nastiness--this occurred at 2 different locations---why have coupons if stores don't honor them---It Jersey Mikes for me---I will NEVER EVER give Subway one penny of my business

You get coupons in the mail. You go to use them you're told we don't use them here at all or you're made to feel like you're committing a crime because you want to use a coupon. I work two doors down from a Subway that we choose not to use because of the way we're treated. So I go to another Subway and made you feel the same way don't send the coupons if we can't use them

We made a online order, and ordered 3 sandwich meals that includes 3 chips and 3 drinks, My daughter went in the store to pick up the order and was told there where only 2 drinks ordered, my daughter said the cashier was very rude, I went in and received the same ATTITUDE from the cashier and showed her the order that showed 3 drinks and the reciept she gave us showed 3 drinks, the cashier not so happily gave me the 3rd drink.

I ordered an steak and cheese foot long one jalapeño cheddar bread. Server gave me two small scoops of steak on the footlong. I was ready to change my order or walk out for such little meat on a foot long. Server asked the manager if it was ok to serve more as if it was normal everyday service there. I complained and the gave me half a scoops more. I told them it should be 4 scoops on a foot long but I took the sandwich paid and I was very polite. Something is wrong with the service because of the manager there. I feel it’s unfair. Please look into it.

On Fri. Nov. 11th ending date for PROMO ~ Buy 1 foot long SANDWICH get 1 free~ I Jeff Guglielmo presented app. W/ code FLBOGO to server @ location (287 Diamond Dr. Lake Elsinore. SERVER personally entered code with negative results as well!?!? Server immediately then made contact VIA LANDLINE to an outside manager, stating issue as such. MANAGER in turn stated, I CUSTOMER was out of LUCK!? I Jeff Guglielmo am requesting at this time what I had coming on last day if promo Friday Nov.11th 2022 (BUY 1 foot long get 1 free promo) Thank you for your service & time.

Store # 2871 and Served by #821 according to receipt. The server was great. Good customer service. Being a fellow business owner is the reason for my correspondence. The worker[s] were playing music so loud that I couldn't hear often what he was asking me and I had to yell back what I wanted on my subs. To make it worse, the music was very inappropriate. Using all kind of profanity plus the "N" word several times. Just not a good look, ambience, for any business. He was good at his job, but these young people may just need a training or professionalism.

Went to pick up someone food as a good samaritan that was in the ER. The employee by the the name of Michael was disrespectful with no customer service training. Yes I came at someone food. But yes I also wanted to place and order for myself. He over looked me and went to the next person.. Sir Michael you had the order and didn't fix it. I got out of line because subway employee couldn't find the order. Then instead of the employee addressing him as a employee and his horrible attitude. They are asking me to calm down. How can I? He's talking side ways out of his month & then refused to fix the order.. this was at subway on Harper st Augusta ga.

I work inside the Englewood Ohio, Walmart I am a paying customer, and the worker whose name is Kim refused to get off her stool to make me a pizza, I’m on my lunch hour and she told me I had to wait until the owner came in at 12 so he can make my pizza because she would not get off the chair! I asked her if she was serious or she was joking and she said yes I’m serious I’m not making your pizza, and she knew I was mad so she proceeds to bake my pizza by throwing it into the oven and all the cheese fell off. Needless to say I told her to forget it I don’t want one. I will never ever buy pizza from this place again, or anything from here again.

I came in for lunch to not being greeted by the guy who was working (only guy one there) he was VERY RUDE. And when I called him on it her walked off and went outside I ended up leaving and will not be back. Instead of fixing food for the workers he should have gave that same energy to the paying customers

My husband went to Subway the beginning of this month and he had a cute pair for buy one get one free. The girl would not take the coupon she said it’s for a subway restaurant. I’m not sure what she’s talking about this is a subway restaurant in Chesterland Ohio I have used these coupons many times before Mostly in Chardon Ohio. Please advise me as to why this was done.