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Subway

1.0
371 complaints

Address

25 Subway Avenue, Milford, CT, 06460

Subway customers report widespread issues with franchises refusing to honor corporate coupons and promotions, creating significant frustration. Rude and dismissive employee behavior is the most frequent complaint, often combined with order errors, inadequate meat portions, and poor inventory management. Service quality appears highly inconsistent across locations.

Common Issues

28% (103)
couponsnot acceptnot honor
32% (117)
rudeattitudedisrespectful
20% (73)
wrong ordermissing itemsnot ready
12% (44)
not enough meattiny bitportions
8% (29)
out of breadno meatballsno sides

Complaints

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Ellis Siegal

Jan 14, 2023
0

How many friggin times a day do you have to show your stupid friggin commercials . Charles Barkley has risen to the list of most annoying person ever in a commercial. Only Kevin Hart with his act tuned to the lowest common denominators, the emu jerk who I would offer up two children to pummel until he stops wiggling, and followed by the my pillow sleeze ball.

I wouldn’t buy anything from subway if you paid me to eat it.

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RHONDA F PIERCE

Jan 14, 2023
0

Tried Denton hwy subway again. We want to support small business. 10 usd for turkey and Swiss. The bread was so hard it could be used as defense weapon. Maybe softball game. NOT EDIBLE SAVE UR $$

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Sandra Franco

Jan 4, 2023
0

I have been to 3 Subways near me with my coupons I recd in the mail NO ONE accepts them so why are you mailing out coupons to me.Not happy about this.Waste of time.

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Jon Hann

Jan 4, 2023
0

Went in to order a meal like I've done hundreds of times in the past and the service at the beginning was ok but not until it was time for my ingredients to get put on my sandwich I first had a delay with the server an angry black women or woman of color it doesn't matter because I am also black and the first server was I think maybe Hispanic or white but the rude black lady first took her time finishing up her conversation with the customer before me in which it didn't upset me until it was my time she seemed in such a rush and

just started throwing the items on my sandwich even before I got to tell her what all was expected on the sandwich and I had to literally stop her twice and tell her that she was being very nonchalant and ignorant about the fact that lots of people have food…

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Martha

Jan 4, 2023
0

Went to my regular subway and on this occasion I was informed no cracker for my soup. asked if the served any other thong for the soup like a roll. The girl informed they did but I HAD to pay for a veggies sub.

No sub was given just the bun. 89 CHARGED. Not impressed at all;I left very upset because the soup was not to the normal standard. It was so thick one had to chew it. Not to mention that they didnt put enough cheese on the sub the was purchased to notice it was there.

Sorely disappointed This regular customer is not going back.

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Claudio Vazquez

Jan 4, 2023
0

Horrible guest service. Site states closes at 10 pm. Closed at 830. No one in store . Lights on.

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Norma Allain

Dec 28, 2022
0

Went in and ordered a foot long spicy Italian, bread was hard, I noticed the clerk was skimpy on the meat only 5 slices of pepperoni n salami skimpy in lettuce etc. All I was able to taste was hard bread!

Happened before thought over maybe a new person, but happened again today! Next time ib will go to jersey mikes where they stuff it and its fresh! Is worth paying a bit more!

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Dawn Greene

Dec 28, 2022
0

Rude server and terrible attitude towards customers. Sign said closing at 8 but got there at 7:15 and door locked. Open sign was lit up. Claimed that they closed at 8 but she needed to do her inventory early so she could leave at 8. Very, very rude person. Will not be back.

Will let others where I teach know how poorly run this store is so they can go to the other store down the road.

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Katie Smith

Dec 27, 2022
0

I made a complaint before and didn't hear back from noone, but why do you all send out coupon and your restaurants won't take them

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Sandi baham

Dec 27, 2022
0

Please bring back the original sweet onion sauce.. I eat Subway in Eunice louisiana 70535, at least 3 times a week, sometimes more.. myself, my daughter, and 11 grandchildren . We all miss it.

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Charles Braeutigan

Dec 21, 2022
0

The subway at located in a truck stop at the us20 &in15 split is the chinsiest subway I've ever walked into they short u on everything from cheese to vegetables I'm not impressed and won't recommend that anyone ever stops at this location ever u will not got what ur being charged for

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Richard Henry

Dec 21, 2022
0

I enjoy lots of veggies on my subs. I always click the more button and also put a note in special instructions. I order subs at least once a week and this store will not put extra veggies on the subs.

I have asked and was told that they don’t read the more or less nor do they read special instructions. After tonight I have decided to go back to Jersey Mikes. Truly disappointed with this location and it is closest to my home

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Mary

Dec 21, 2022
0

I placed an order at the Santee CA. subway on Magnolia, and when I went to pick up my order, one of the sandwiches was incorrect. I wanted it exchanged for the correct sandwich and was treated very rudely by the employee named Lucia.

She said the sandwich was correct Even though I showed her what I ordered on my app. She then dug through the sandwich to see what was on it, then wrapped it up and handed it back and refused to replace it with the correct one.

This employee is extremely rude and the customer service is terrible! I want a refund for that foot-long.

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Troy Choate

Dec 14, 2022
0

Poor management horrible customer service

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andrea

Dec 14, 2022
0

Hello, i usually don’t do this cus im not a karen but my best friend went to subway at place vertu. Imagine being on break, eating ur sandwhich when ur bacon is RAW. Yes, RAW! She goes back and the lady starts arguing with her telling her no it’s fine.

The bacon was literally white, gooey and light pink. My best friend asked for the people behind her their opinion, they agree with my best friend. The lady then told her go somewhere else for ur sandwhich. I just find it disgusting and absolutely degrading.

Where did the good service go? If you don’t wanna work, we’re in Canada, stay home and you’ll get payed from the government. My best friend was shocked and when she told me, I freaked out.

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Don Gauger

Dec 13, 2022
0

I be eaten at subway in most of 48 states, I bought a foot long cold cut with cheese and when I asked about the cheese she said you only get 4 pieces, I’ve been going to subway for well over 20 years and never have I gotten so little cheese. By the way it was 4 half pieces of cheese and that didn’t even cover half of my sandwich.this was at road ranger in Marion Illinois

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Angela Wagman

Dec 13, 2022
0

I frequent subway. Very disappointed you no longer have sweet peppers to me this is what makes a sandwich. Huge mistake on your part for no longer having this option. Thank you

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Jackie D Griffin

Dec 13, 2022
0

Why is there only a sell paper on sandwiches? Your business is booming from not eating all of that bread and the wrap is more healthier, convenient and tastes great.... So, if you want stand behind your wraps why should we buy your wraps?

Glorify all of your products so no one is left out of a deal.

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Rebecca Gaither

Dec 12, 2022
0

The subway in mayfield ky never accepts coupons, discounts or promotions in the store or on the app. The owner of the store says that his scanners don't work as to why he can't use in store coupons. He says the app is messed up as to why you can't do discounts and promos like the bogo50.

But, I can order in another town and it works just fine. This has been going on for months! Is there anything that you can do since he owns this subway store? I mean it's ridiculous everyone in our small town is talking about it and believes he is just not honoring coupons because he loses money??

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Marty Zarember

Dec 7, 2022
0

Failure to honor coupons and nastiness--this occurred at 2 different locations---why have coupons if stores don't honor them---It Jersey Mikes for me---I will NEVER EVER give Subway one penny of my business

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Michael Williams

Dec 7, 2022
0

My Subway on Bessemer city Road in Gastonia North Carolina has change management within the last five months the new management is having a problem with the coupon to come in the mail now he saying it set Waze I’m not honoring any update coupons I think he wants to make the money all of it instead of taking the coupons

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Beth martin

Dec 7, 2022
0

You get coupons in the mail. You go to use them you're told we don't use them here at all or you're made to feel like you're committing a crime because you want to use a coupon. I work two doors down from a Subway that we choose not to use because of the way we're treated.

So I go to another Subway and made you feel the same way don't send the coupons if we can't use them

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Chelsea Jones

Dec 1, 2022
0

This complaint is about store# 1418-0. Just to let you know, we had just finished visiting my dying father at the hospital. We just wanted a simple sandwich. I went in to get a quick footlong tuna. A homeless woman came in after me.

She approached me for money at the counter. Really? She was knocking against me. She wanted a sandwich from the workers but only had 4 dollars. This woman hung around begging. After I got my sandwich, the worker made a sandwich for the pushy customer.

I have compassion for the down and out people but by the worker giving her charity, more and more will show up. I don't want to eat in a soup kitchen with a woman begging for money. This was a horrible experience.

I won't go to that Subway ever again.

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Scott Kirchhefer

Dec 1, 2022
0

We made a online order, and ordered 3 sandwich meals that includes 3 chips and 3 drinks, My daughter went in the store to pick up the order and was told there where only 2 drinks ordered, my daughter said the cashier was very rude, I went in and received the same ATTITUDE from the cashier and showed her the order that showed 3 drinks and the reciept she gave us showed 3 drinks, the cashier not so happily gave me the 3rd drink.

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Gary Grizzard

Nov 30, 2022
0

My wife and I are in our 60s and on a very tight and fixed income so we dont get to eat out much especially in this Biden economy, plus coalgate oklahoma only has Subway sonic and a mexican restuarant, so we must settle for subway quite often when we CAN afford it.

Yesterday(Nov29,2022) I stopped in our coalgate subway to order mine and the wifes usual 2 footlongs(while we had a coupon that saves a little)and I began my order by asking the employee(most all these employees know me when they see me and this evening manager she knew what my first request would be) like I always do i simply ask that they turn the footlong bun on its side and cut it open EVENLY down the seam and

not from the side cut which they do too fast and end up sweeping the end up high leaving about 2 inch of taller…

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Humberto Lara Lopez

Nov 30, 2022
0

I ordered an steak and cheese foot long one jalapeño cheddar bread. Server gave me two small scoops of steak on the footlong. I was ready to change my order or walk out for such little meat on a foot long.

Server asked the manager if it was ok to serve more as if it was normal everyday service there. I complained and the gave me half a scoops more. I told them it should be 4 scoops on a foot long but I took the sandwich paid and I was very polite.

Something is wrong with the service because of the manager there. I feel it’s unfair. Please look into it.

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Mary lynn Householder

Nov 15, 2022
0

I have tried this subway three time so far I got two blt salads one had spoiled bacon on one wasn’t fully cooked and today I ordered a blt sandwich I literally got two small pieces of bacon that were raw smashed in the middle of the bread I do have pictures

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Jeff Guglielmo

Nov 14, 2022
0

On Fri. Nov. 11th ending date for PROMO ~ Buy 1 foot long SANDWICH get 1 free~ I Jeff Guglielmo presented app. W/ code FLBOGO to server @ location (287 Diamond Dr. Lake Elsinore. SERVER personally entered code with negative results as well!?!?

Server immediately then made contact VIA LANDLINE to an outside manager, stating issue as such. MANAGER in turn stated, I CUSTOMER was out of LUCK!? 11th 2022 (BUY 1 foot long get 1 free promo) Thank you for your service & time.

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Maureen A Soroka

Nov 1, 2022
0

My husband and I ordered 2 subs today and the bacon was not cooked. You need to tell them it is supposed to be cooked.

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JOHN THOMAS

Nov 1, 2022
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Store # 2871 and Served by #821 according to receipt. The server was great. Good customer service. Being a fellow business owner is the reason for my correspondence. The worker[s] were playing music so loud that I couldn't hear often what he was asking me and I had to yell back what I wanted on my subs.

To make it worse, the music was very inappropriate. Using all kind of profanity plus the "N" word several times. Just not a good look, ambience, for any business. He was good at his job, but these young people may just need a training or professionalism.

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Martin Thomas

Nov 1, 2022
0

I really don't have a complaint I don't understand why y'all pay these sports people so much money when y'alls food sells itself.

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Amanda Pressiegill

Oct 27, 2022
0

Went to pick up someone food as a good samaritan that was in the ER. The employee by the the name of Michael was disrespectful with no customer service training. Yes I came at someone food. But yes I also wanted to place and order for myself.

He over looked me and went to the next person.. Sir Michael you had the order and didn't fix it. I got out of line because subway employee couldn't find the order. Then instead of the employee addressing him as a employee and his horrible attitude.

They are asking me to calm down. How can I? He's talking side ways out of his month & then refused to fix the order.. this was at subway on Harper st Augusta ga.

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Melissa Harp

Oct 26, 2022
0

(Attached is my order) Called into subway on 10/26/22. Informed the young man and woman of my issue, I placed an order on the app and chose the incorrect locations. I chose algood tn and needed it to go to Sparta tn.

Asked if this could be refunded or sent to the location I originally meant to choose. The young man said he’d call his manager and call me back. He called me back and stated he was not able to refund me, was not able to send it to the other subway location, and could not tell me when the manager would be in.

Said to call back when he was there, which unsure how I’m suppose to do that when I don’t know when he is working. I call back maybe 3 mins later because it dawned on me that when I have had to have a refund before because I ordered on the app and when I got to the store…

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Kim Bulko

Oct 25, 2022
0

I work inside the Englewood Ohio, Walmart I am a paying customer, and the worker whose name is Kim refused to get off her stool to make me a pizza, I’m on my lunch hour and she told me I had to wait until the owner came in at 12 so he can make my pizza because she would not get off the chair!

I asked her if she was serious or she was joking and she said yes I’m serious I’m not making your pizza, and she knew I was mad so she proceeds to bake my pizza by throwing it into the oven and all the cheese fell off. Needless to say I told her to forget it I don’t want one.

I will never ever buy pizza from this place again, or anything from here again.

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Robin Viavant

Oct 24, 2022
0

Manager of Lehi Subway on State St. Not only would not let me spinach yo my sandwich. 99 coupon. Said it was already scanned. Hander her a fresh one she cut out and said it wasn't valid. Cost us $30 plus for bad service.

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Denisha Hill

Oct 11, 2022
0

I came in for lunch to not being greeted by the guy who was working (only guy one there) he was VERY RUDE. And when I called him on it her walked off and went outside I ended up leaving and will not be back. Instead of fixing food for the workers he should have gave that same energy to the paying customers

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Kimberly Galvin

Oct 9, 2022
0

I would like to make a complaint about calling in a sandwich at 11:15 at Walmart in St Helens there is a Subway inside and I went to pick up the sandwich that had been called in at 11:30 and it wasn't ready I told the lady I would go check out and come back I wanted to know why it wasn't ready and she said because she had been waiting on customers I thought the whole reason for calling in an order was so

it would be ready for pickup when you got there I had to wait until 12:00 for the sandwich to be ready and the lady that I picked it up for said the meat was rotten and she threw up all night from eating that sandwich

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Betty Piscitelli

Sep 27, 2022
0

My husband went to Subway the beginning of this month and he had a cute pair for buy one get one free. The girl would not take the coupon she said it’s for a subway restaurant. I’m not sure what she’s talking about this is a subway restaurant in Chesterland Ohio I have used these coupons many times before Mostly in Chardon Ohio.

Please advise me as to why this was done.

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Linda Morley

Sep 27, 2022
0

Why do you send Coupons out to EASTLAKE Willowick, Willoughby,Mentor and none of our Subway will take them . I will not go to any of your Subway any more . It not right to send them out and tease us like that. You have done this two months in a roll to us.

Linda Morley and Kenneth Green

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Nancy

Sep 19, 2022
0

False advertising for subway coupons when subway don't expect their own coupons why mail coupon out that you can not use worthless. Subway needs to fix this or start losing a lot of customers I won't go to subway now

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Bonnie Lee Stone

Sep 19, 2022
0

With a 20k sold out Luke Bryan Farm Tour in Fowlerville and a large festival in Fowlerville at the Fairgrounds Sept 17th i walk into Subway at 1:30pm to find only one person working getting slammed people upset and walking out i finally got my food and exited at 2:10pm this is unexceptable!!

But we needed subs so i waited the poor guy working did a great job but this was very unfair to him as well!! Where were the owners, op managers and store managers???? Someone shiuld have been there for the customers with such huge events going in!!

Apparently none of them care about their customers its very sad honestly but im not shocked!! My husband was livid as was i and we WONT be returning!! They need to learn to take care of their customers and employees!!

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Ms Phyllis Roberts

Sep 17, 2022
0

BOTH the Subway stores that ALI ______(I do not know his last name.) franchises REFUSE to honor Valid Subway coupons...Is he allowed to do this? He is taking advantage of the people that live in these areas because they are predominately African American and Hispanic areas. I should not have to go to a specific area of Indianapolis to be treated fairly. I AM TRYING TO GET MY FELLOW NEIGHBORS TO BOYCOTT THESE SUBWAY STORES...Can you do something about this, please?

Ali (the owner), franchises both the 16th and Meridian store and the 38th and Kenwood St .

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Teresa Huskey

Sep 11, 2022
0

My 82 year old father went in one of the subways in Rome, Ga. My mother ordered 1 st. He ordered a chicken subway and was told they no longer have chicken. He was going to go to one across town, they told him to pay for the other one or they’d call the police on him for stealing even tho he was leaving the subway.

You lost a customer for life from me. Fine with subway. Pitiful

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Stephanie Liston

Sep 6, 2022
0

So just out of curiosity how does Subway feel about a 17-year-old girl getting out between 11:30 and midnight and getting up and going to school at 5:30 in the morning the next day because none of the managers or other employees want to do anything else during the day so it's all left up to the people at night time so you're closing at 9:00 and these teenagers are not getting out until 11:00 11:30 12:00 because your managers aren't doing their job.

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Herb Dawes

Sep 5, 2022
0

Why is Sub Way going down so fast? Food is not as good.Employees are very unfriendly.The coupons from the mail are not accepted. You can't get a real person on the phone at any corporate telephone number.The employees I've talked to said " It's a desater working here"

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Wendy dobbe

Sep 5, 2022
0

In coolalings store nt I just bought a 6 inch BLT which to me is bacon lettuce and tomato. I got home and opened my sub and it was just a roll with a piece of bacon! When I called the store they told me a BLT is only bacon and I had to ask for the lettuce and tomato or you don’t get it?

If this is the case why is it called a BLT? Staff were disinterested names are Tahlia and Lilly I am over 60 and cannot believe this please respond

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Shun Suzuki

Sep 5, 2022
0

Dear Subway,

I have a complaint. I purchased a Foot Long Chicken Sandwich with a validated date coupon (Attached). However, the Subway refused to take the coupon and did not give me the discount. I had a "Get a Foot-long for $6.99" Coupon. Its expired date is 9/24/2022. I would like to have money back of $4.03 including 9% sales tax.

The Subway refused to give me the validated Subway Coupon Price. The employee told me that the owner changed the all the systems. I think that is not legitimate because the coupon I have is the official Subway coupon.

I would like to have the over charge of $4.03 to refunded to me. Please mail me a refund check to me addressed below. I am attaching the receipt and coupon. Thank you very much.

Shun Suzuki 2637 Sacramento St Berkeley, CA 94702

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Tabitha adkins

Sep 4, 2022
0

The subway in wheelersburg Ohio does not care about their customers or our sandwiches they are making. I got a footlong pizza Sub and it was nasty there was barely any pizza sauce on it and the bread was hard and tuff to bit off.

My boyfriend got a cold cut footlong Sub and it was nasty and the bread was tuff and hard. The workers are rude and don't care about their customers. I don't think I will be going back to subway.

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Samantha

Sep 2, 2022
0

Ordered off just eat from my local subway to get 2 foot long sandwiches which came with hardly no filling for the money to be told by the shop manager there was nothing that could be done and to complain to subway. How very rude

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Ann Peters

Aug 29, 2022
0

Went to Subway in Freeport Illinois. I ordered a sandwich, was asked what I wanted on my sandwich, when I told the girl what I wanted she reached across the counter to put the tomatoes on it and upon doing so her chest touched my sandwich.

She was very upset when I told her I would not eat that sandwich. She threw the sandwich away and told another employee that I would not eat the sandwich because her boobs touched the sandwich. I had other people with me. The lettuce was brown.

They were so rude that we just left and did not order anything. I understand that employees are hard to find but they should treat people with respect, your body should not touch food, if she is to short to reach as she stated then maybe she should stand on a stool.

Thank you for your time and consideration in…

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