Subway Complaints Continued... (Page 2)

I had two subway Club sandwich prepared the girl put much too heavy on the mayonnaise and the oil and vinegar. She did not give me a receipt I tried to return the sandwiches they tell me the managers is not here.The girl preparing the sandwiches did nspeak English I cannot communicate with her .

I was treated poorly today by your representative. She left her store for around 30 minutes with no sign posted that she would be back. She was in the bathroom etc…. NO SIGN. Then she comes back and starts yelling at me. I was in the wrong and I tried to apologize for it but she was not having it. She went to the store police and called the city police on me when I was already out in my car in a handicapped spot. Ohhhh did I mention that I’m a 64 year old black disabled unemployed woman who just wanted a sandwich. Now after living 2 blocks away for 30 years this Pam says she won’t serve me so I have to go to McDonald’s arbys etc…. And I had to send a friend in to by a sandwich for me to get the information I needed to file this complaint.

I ORDERED FOOD AT THE SUBWAY ON 107 BISCAYNE BLVD MIAMI .
ON WAITING FOR THE ORDER MY FRIEND AND I WITNESSED 2 LARGE BLACK RATS RUNNING FROM THE STORAGE ROOM.I COMPLAINED BUT IT WASNT TAKEN SERIOUSLY. SOMETHING NEEDS TO BE DONE.THE HEALTH INSPECTOR NEEDS TO SEE THIS

I politely and discreetly told the manager at Subway in Angola on Wayne Street about my experience. I received a foot-long that I ordered through the online app and it was not made as per my instructions. It was difficult to eat because it was so sloppy. I had missing ingredients. I had one piece of cheese per each 6 inch. (Should have been 4 slices) I told the manager that the meat was put on the top of the bread instead of the bottom and she told me that is how it’s supposed to be. I’ve never had a Subway sandwich made that way before and it made it very difficult to eat. Overall, I have had an unsatisfactory experience when placing my sandwich orders online through the app. Most of the time the sandwiches are not as indicated by the app. Mostly, my experience has been about missing ingredients or ingredients put on that were not requested. My overall experience with this manager on Wayne Street and Angola was that I left the restaurant feeling like she really didn’t care and she never even offered to make it right. I told her I have the rest of the sandwich in my vehicle if she would like to see it, she said nothing.

This is not my 1st time this has happened but upon placing an order the in order the representative working for Subway laid the food aside went to another customer while my food laid there unattended the 1st time it happened a fly landed on the food because it was being unattended this time there was not a 3rd person in line to be waited on my food laid there getting cold while I waited possibly another fly landing on the food this is something that can be reported to the health department and I believe that this should be addressed the employees that were working were rude. The store location is in bowling green ky at a local IGA market located on cemetary road.

I went to get subway on March 19 2022 in SE Calgary AB (the Township subway location). I got a foot long sub. When I got home I started eating it, a few bites in, I chomped down on something hard and upon pulling that item out of my mouth, it was a glass shard. We took the sub and piece of glass back to the subway we purchased from. they refunded us our money, but my husband noticed that one of the bread ovens had a visibly broken pane of glass on the inside of the oven.. he told the employee and she said it had broke the day before but no one has done anything with it yet. They continued to serve customers. This is unacceptable. They should have thrown all that bread out when the glass pane broke and replaced it immediately. I could have seriously done damage on my insides and or gums and teeth. Not to mention I am currently pregnant. NOT OK.

I ordered a chicken bacon ranch melt it didn't have no bacon or ranch dressing I also got three other sub's they they was not right the didn't put no oil or vinegar or salt pepper they didn't have tomatoes or mayonnaise they just made a big mess out of two of these sub's they have 4 people working and was not busy I don't see myself going back there anymore that was a bad experience thanks

My call in order was not fixed to my special instructions.
I can’t eat onions or green peppers!
They evidently did not read !
Shelbyville Kentucky 93,Howard Drive
Not the first time I’ve gotten the wrong stuff!

Jerod was something that no one could predict.
Cheating your customers and franchise owners on fake tuna fish is a corporate decision made knowingly.
After all of this, you guys then chose a purple hair to be your spokesperson??
Have you lost your minds??
I believe that you need to refresh upper management in order to be fresh as a company.....
Maybe follow Dominos Pizza's lead and simply stand up and take full responsibility for the insanity after firing the CEO and many upper managers..

I went thru drive thru at 720 west Jackson Sullivan Illinois, ordered a chicken bacon ranch Salad with lettuce tomatoes cucumbers and shredded cheese, 9.49 and I got chicken bacon ranch with spinach tomatoes and shredded cheese, so I took it back and asked them to fix it and second time I got chicken bacon no ranch with lettuce tomatoes and shredded cheese at 9.49 for a salad I would like it to be made my way thank you,, do not use my email because I never check it

went to your store at 1281 north Glenwood ave Dalton ga on 01/18/2022.Upon entering the store the male employee was sitting around playing on his phone. after walking up to the counter he was bothered that we wanted to order. He started fixing my sons order and my son asked for something extra and the employee says well you know that's gonna be extra..my son says that's ok.then the guy asked something else and neither my son nor myself heard exactly what was said. Since my son didn't answer him he laid the sandwich down and started fixing the Spanish guy who was behind us.Finally the female worker came over and finishwed the sandwich while the employee and the other customer were cutting up and being funny. If this is your customer service I feel sorry for your company. Both employees didn't look happy to be there but if not let them go to mcdonalds where this is tolerated. THANKS MIKE ELLENBURG

Was in Subway located at 720 carol ave Merced ca today and gave them my coupon that was sent sent to me in the mail expiring 2/13/2022. I went to use it there and it wouldn't scan so they refused to take it. It was for buy 1 get 1 free. I don't have the coupon as they took it and waded it up and threw it in the trash. I asked for it back and the girl said no it wasn't any good. I did use a coupon from the same sheet 2 days ago and it worked fine. It is very upsetting to be treated this way. I'm in there all the time. Had to pay regular price of $15.38 for 2 sandwiches. Don't know if I will return to that location again. Thank you for your time.

This is subway on ironbridge road near Walmart.
Worker came from back and did not wash hands. I had to ask for that to be done. Afterwards she kept pulling on her mask with gloved hand then handled food. Mask is germy and hers was too big. Felt as though food was being contaminated and overall good hygiene did not seem to be a priority

On December 3,2021 @ around 8:30 pm I had ordered some sandwiches and wanted to use a coupon that was buy a 6”sub with chips and drink for $6.99.. as I got to the store to pick up my food the employees said I couldn’t use this coupon and had to do a complaint about it.. so for 2 orders I paid $24.22 when it shouldn’t have been that much.. I pick up my sandwiches and when I got home which is only 5 minutes away my sandwich was so soggy I did not finish it.. I would’ve taking them back but the store was closed..I’m disappointed in all of this and I’m not sure I can go back to you guys again… This was the first time in months that I have ordered subway sandwiches and never was it ever like this.. Thank you

On December 3 2021 @ 8:40 pm I had placed an order for pickup and could not get the coupon to work . I ordered 2 6” subs with 2 bags of chips. And paid full price and my coupon was for 6” sub chips and drink for $6.99.. I got to the store and they said they could not refund my money back and had to do it this way.. I’ll say I was not to happy with the service or my sandwich. Sandwich was soggy and I couldn’t finish it and was unable to go back only cause they had closed @9pm..I will not be going back any time soon

The people that work there are slow. They should probably get more training and should also be nicer to their customers

I placed an order via the Subway app for delivery from the Pelham Road location in Jacksonville, AL. I didn't get the majority of my order. I ordered a foot long meatball marinara meal with chips and a bottled Sprite and a foot long ham melt meal with cookies and a bottled Coke. I only received the foot long meatball marinara sandwich and the chips. The Door Dash driver left the order on the steps and I could not catch her to ask her about it. I called your store and some boy, he sounded like he was late teens, was INCREDIBLY RUDE to me and told me that I could either come pick up the rest of the order or I could call Door Dash. I have worked with the public for years and that boy gave me the worst customer service that I have ever received. I asked for his manager and he was extremely pleased to provide it and that's why I am not calling her. I know how these things work and I could tell from his tone of voice that this is not the first time he has had a problem like this and the manager has undoubtedly backed him up even though he is dead wrong and a liability to the store. The reviews for this Subway all say how rude the staff AND manager are and now I see exactly what they are talking about.
I then contacted Door Dash and they said that because I remitted the payment to Subway via the Subway app, they could not do anything about it.
The bottom line is, Subway has my money and I never got the food and that is called theft.

River Road Subway for months have said no longer serving soup ?? I thought all Subways sell soup - weird but thought maybe due to covid. Went two weeks ago & asked they said now have soup but didn't have time to make this day ? 12:15 PM ? Went back again today they told me soup sold out ? 12:30PM ? I asked the girl about this she said was her 1st day & didn't know ?? I ordered a couple of 12 inch Cali Fresh turkey sandwiches got home & BOTH breads hard as rock ! would have broken a tooth eating those :( NOT happy at all have given this business lots of business thru the years and will go else where from now on as ALL other locations & other Sandwich restaurants serve soup AND not rock hard bread....Now I'm back at home w/ no lunch !

Signed previous customer

Deb Randall

Sunday October 23rd 2021 I went to Subway located at 610 E Baseline Rd Phoenix Arizona at 8:25pm and I ordered 2 pizzas with tomatoes, pickles and black olives. I noticed after I left the store that the pizzas were not done. I called the store and received an automated message. I hung up and called back at least 10 times but was never able to reach anyone. The next day I went and Anthony (the Subway worker was extremely high) informed me that the phone did not work and that a Manager would not be in until 2pm and I needed to come back then. He called someone on his cell phone and was speaking Spanish getting instructions on how to handle it. I could've became very sick due to the fact that Subway decided to serve pizzas that were not done but to further complicate matters I couldn't call when it immediately happened so I had to come back only to be told that the Manager would not be in until 2pm.

Stevensville, MD worst service ever will not refund your money when they are the ones that screwed up and didn't fix the problem
Subway Corporate - just uses the de facto that the franchise store has to handle it , so when you send in the complaint to corporate nothing gets done
do not consume here, go to a respectable business, they are fraudulent business with deceptive advertising and should be checked in on by the FCC and BBB

I am very disappointed that my meals the handful of times I have gone to Subway I have been getting cold nasty tasting bacon and nasty tasting avocados along with stale bread and sloppy food prep, meaning mayo and mustard everywhere but where it should be. A big corporation like yourself should offer me at least three to four free meals. I have been going to Subway since the 90's Please replace my meals by sending out free coupon meals to cover all the money I have spent, as couldn't go back to complain because just got off work picked up food now home to relax or a friend picked up the food for me and brought it home.

Thank You In Advance, Becky Ellis

On 8/28/21 I went to Subway at #24978 -0 and I had coupon and the lady charge me for a free cookies wit sub when I arrive home to have my lunch she didn't give me a cookie at all and the sub was disgusted made me sick to my stomach the bread was hard in oven to long I call right away she hung up the phone in my face twice very unprofessional she shouldn't be working if she guna treat a deaf elderly woman like dat I was der at 1:14pm on sat. Thank you I look forward to hearing back from you soon. Have a blessed safe day.

Two locations in Cartersville Georgia one is on Westside Cartersville and the other is on Nelson Street in Cartersville. The owner is the same of both of these two locations and possibly more not sure. My problem is with the Westside location Cartersville. I went into the store to use my coupon to get 1 Subway and get one for free. I ordered a Italian BMT and a Subway Club the man barely put any lettuce on the sandwich, I asked him to put a little more lettuce on it. At this point the man started attacking me stating that I was using a coupon he wasn't giving me anything else. He then instructed me to leave the store get off his property. I was very nice to this man he was the rudist person he was very upset about the coupons, and him having to honor them. Subway needs to investigate these two stores I say this because I am a female American. This man is from a different country with different rules on how women should be treated. Both of the stores are owned by the same man I cannot imagine any other woman going through what I went through this morning. We share this world together and in my own country I have to be spoken to with such hate over a coupon. I would have gladly paid for the extra $0.05 of lettuce I asked the man for. I will not be back to any subways and the near future and we'll definitely never go back into either of theselocation again.
I contacted the other store where the older gentleman was who owns the two locations here in Cartersville. I explain to him what happened and ask him did he understand that his associate was treating people and women the way I was treated when I was there. I asked him to review the video camera so he could see as to how I was treated. The man asked me very hateful what do you want me to do about it. I believe this man was the father/ relative of the man who spoke to me with such hate at the West Side Cartersville location.
I am an American, I do not deserve this here in our Country. I respect everyone no matter where there from. Goodbye to one of my favorite restaurants
Thank you, and God bless everyone.

I was in this subway I spent 34 dollars on one of my sandwich was a very long hair when I told to one the employees he told ok since you ate half of it , I’m going to give you a kids sandwich he was very rude he didn’t apologize of anything I wait to tell him of this disgusting situation when he was with no customers because I didn’t want to affect the business but what I get to polite was he’s insulting me saying the maybe the hair was mine I told hem get hair pull the hair from the middle of the tuna how can I put the hair in there , after a while I told him that I want my money and he call to his manger she was in the phone telling him to give me only 6 dollars back after this I was very upset and I ask him his name and the managers name she told him not give me their names or my ticket but I to a picture of my ticket when he asked me for it And I took a picture of my sandwich too ,I’m don’t understand why them were so rude with me I just doing my thing to go back on business ,but with these employees is impossible. I really want and answer for this problem before I do something else.

Filthy restaurant. No other customers except my sister and myself. We were very hungry and ordered a 12” cold cut combo. The meat they put on here was brown on one side and she told the girl but was completely ignored. The bread was so dry like it sat out for a day.
We went to sit down and there were no clean tables. All tables empty and all dirty. Not one was cleaned off but we were hungry so we sat at the cleanest one we could find. For your business you need to know this

I'm a long time satisfied customer, but as long as your company endorses Rapinoe, who publicly and disgracefully disrespects my country's flag and National Anthem, I cannot in good conscience continue to support your business. As a patriot and one who loves his country, I respectfully ask that you reconsider this ill-advised endorsement. Thank you.

On 06/27 we entered your subway restaurant at 3244 Glenview Road in Glenview and were instantly confused as there 2 signs on the door stating that a mask was requested and 1 saying a mast is requires. as we enter the man behind the counter ask us to leave because we were not masked. i told him that i was confused by the signs and that request doesnt mean the same as required. He proceeded to tell i needed to learn the meaning of the words on the door. I asked to speak to his manager and he told me it was my responsibility to figure who that was. I habe never been so angry/cpnfused in my life. we decided to leave and on a whim go to another subway a mile away in Glenview. We found no signs as well as patrons with no masks in line as well as eating inside. what exactly is your policy in comparison to CDC guidelines? you have lost a life long customer as well as a Business owner who used you catering more than 2 times a month for the last 10 years . I thought you might want to know !

I ordered the foot long spicy subway at the subway in Walmart on North Point. The woman wasn't listening to what I was saying. Blaming it on the mask. She put mayonnaise on the sub when I didn't ask for. I told her I didn't ask for mayonnaise. She I didn't hear you because of the mask. I was talking loud enough.

Hi I am Erika I want to as politely as possible share something that happened today at this subway. Which was very humiliating. My mom walked in trying to exchange her order from another near my subway because they have her the wrong order there. She wasn’t aware they are different owners and that’s not possible. However one of the employees agreed to exchange her subway so my mom was glad as she was starving my mom doesn’t eat much and this was her first meal of the day she loves you guys she loves subway. So as the lady is preparing her new order another woman comes out the back named “Stephanie “ and starts yelling at the other employee “Maria “ saying NO YOU WILL NOT CHANGE IT after she already tossed my moms old sandwich in the trash ! And started making the new one . So my mom is confused and begs her to please just do it out of courtesy at this point since the other lady “Maria” had already tossed her old sandwich in to the trash and now they’d be throwing away two sandwiches . So apparently “Stephanie “ didn’t care to toss yet a second sandwich in the trash. She was just not going to to the favor out of courtesy proclaims to my mom she will take her old sandwich out of the TRASH. Yes the trash and she did so. And hands it over to my mom my mom is in disbelief and broken that these employees would treat her with such animosity. As my mom asks for there names they laugh at her and say we don’t have to give you our names. My mom is a simple Hispanic mom who had no clue she couldn’t bring her wrong order there to be exchanged that wasn’t the issue at all we understood that. The issue is this woman took it out of the trash and handed it to my poor mother with no remorse. That is so unacceptable subway has always been one of our favorite restaurants to eat at we are so disappointed that employees like this represent the name. They made it clear to my mom that no one would do anything about it so just leave. My mom came home crying feeling horrible . I really hope someone can really speak to this employee and with all respect make her understand how important customers are. And how vital treating people with integrity and respect is. Specially in these times or COVID we shouldn’t be taking food out the trash to hand it to a customer. Thank you for your time. Best regards Erika.

I will no longer eat at Subway due to the fact that subway is having Megan the soccer player representing y’all. Anybody that steps on our American flag I will not support

Whoever was working at the Walmart in Hermantown MN. Horrible she was the rudiest I've ever experienced I will never be back there ever. Throwing my food around acting like I'm causing her more work. Then she throws my last sandwich in the bag all mad. And she practically through my bag at me. I say if she isn't happy with her job she should find another one. Never been so disappointed in this subway. I go there 3 times a week.

Why would you choose an unamerican controversial kneeler as your spokesperson? Not a wise decision...good way to loose business!!!

I am trying to figure out why you would do away with one of your best items for a breakfast sandwich. Breakfast sausage was the best selling sandwiches I have had at several of your restaurants. I am a truck driver and I looked forward to my sausage, egg and cheese sandwich every morning when I stopped to fuel my truck at one of the truck stops with a subway in it. Now we only have a slim choice to choose from. Please bring it back.
Thanks in advance,
GB.

Rude and discourteous sandwich maker and cashier!

Me and my daughter looking forward to having lunch today we arrived at Subway Presented the associate With a coupon for buy 1 get 1 free footlong as I placed my order For chickenbacon ranch and cheese Foot long I was told for my 2nd sandwich I could not have the sandwich of my choice I had to have a ham and cheese or Turkey cheese i was very disappointed To hear that No manager on duty So we left unhappy customers very disappointed in Subway the people with me also with had their coupons Left disappointed as well don't know when will be BACK. ...RANDOLPH SIMS AND FAMILY THOUGH BY ONE GET ONE FREE MEANS THAT THERE WERE NO RESTRICTIONS.

I just wanted to complain about this restaurant's manager. Today 3/12/2021, i was walking to the store when a van driven by the manager cut in front of me while i was in the cross walk while i had the green light right of way. I confronted the store manager but he told me that because i was on the other side of the street, i did not have the right of way. "- Drivers shall stop at intersections to allow pedestrians and bicycles to cross the road within a marked or unmarked crosswalk (RCW 46.61.235)" The store manager then proceeded to tell me how i was wrong and that i was being crazy. this made me mad and i started yelling at him. He proceeded to get in my face and make threats to me as well as continue to tell me that i was wrong and that i don't know washington legal code, i work at a law firm that handles situations like these sooooo, yeah i do know...... Once he got in my face, i started to feel threatened by him and told him to get away from me. He did back up, but kept yelling at me and telling me that i was wrong. He finally weakly said that if was going to be like that i didn't have to eat at "HIS" restaurant. I admit i was a little out of line, and i do apologize, but your manager was completely out of line, threatening me, getting in my face, and completely having zero remorse for that fact that he could have hit me in the middle of the street where i was at a crosswalk with a green light. Suffice it to say, I'll never be going back to that restaurant again and i'm going to tell my firm to stay clear as well. Thank you

I got 4 footlong subs 2 being steak and cheese and the other two being cold cuts.i had them melted. We looked down for toppings and there was gnats everywhere. I already had the meat melted so i had to buy it.and when I said something the female got all snotty.I had a coupon for the 2 steak subs she said we dont take those.she was really rude.

The Subway in Walmart is the worst ever. Two times they have been out of onions, vinegar and oil. Rude people and lousy service. I hope they go out of business soon.

I went to subway in Shell Knob a couple of weeks ago and my husband got a sandwich toasted and it was black when she took it out and still served it to him then I got a salad and she drowned it in dressing so I got home and threw them away and she smelled of alcohol bad and was really rude we will never go there again she wouldn't redo his sandwich even though it was burned.
She is giving sandwich to people that she likes and not charging them for it so I guess subway pays for them.

They have a terrible corporate policy. Fuck them.

Good afternoon I usually don’t like to make complaints due to the fact that I don’t like to get no body in trouble. But this time I experienced a very unpleasant treatment from one of subways employees located on 5 st Washington ave Miami Beach Florida 33125 at 3:10 on Friday 6/14/19 can’t provide her name because she wasn’t wearing a name tag , Two costumers where trying their best to order their food with the help from another costumer because they didn’t know how to speak fluent English, they were very embarrassed and look very uncomfortable I try my best to make them feel better by telling them not to feel bad that indeed she was very unprofessional and has a very nasty rude way of treating them I try to translate my self to the clerk but she gave me the same nasty rude attitude. I was in chick she was making the sandwiches by slamming the ingredients on the sandwiches she ask them if that was all they wanted the costumers not understanding what she asked looked at me to translate and she continued by saying in a loud rude voice , “I asked a question !!! They looked very upset and proceed to pay for their food and thank me in a very humble way. I tried to place my order but due to the fact that she continued with her nasty rude attitude towards me I just left without buying anything I was not going to let her treat me the way she treated those two nice costumers, this subway is located on a touristic area where the majority of tourists speak Spanish, A supervisor should have a talk with this employee to let her know the proper way of treating her costumers . It’s a shame I know the store manager from this subway I’ve been going there for years she’s very nice I never had problems with her or any of her staff until today with this lady. I don’t know her name but she was the only one at the store at 330 pm on Friday 06/14/2019 dark skin lady on her lates 50 or early 60s. Thanks for your time have a good afternoon

last night my husband and i went through the drive through subway in moose lake Mn after a long day of work, not only did we wait almost 20 mins for our subs to be ready but once we got them home they had completly forgot to put any meat on my steak wrap. i'm usually not one to complain about service but this was a little ridiculous.

The Subway on the base at Camp Atterbury in Edinburgh, IN is run very poorly.. most times they barely have any cookies to purchase, they are constantly running out of items, and lately they just lock the doors if they’re low in items or whatever!! Today I went over there to eat lunch & the door was locked! At noon on a busy day here!! I rely on getting my lunch there every Wed but it’s going downhill very fast!!

My complaint is in regards to your 509 2nd st Nampa Idaho store. I normally go to Subway 2 times a week. I've went to Subway last Friday and today and I was not welcomed both times with the new employee who I noticed must have just started working there. I asked one of your employees whose name is Esmeralda who always smiled and welcomes Me when I walk through the door. I asked her who the new gal was. She informed me that she was the new Manager. To my surprise I was shocked. Your new Manager does not greet or smile when people walk through the door and it is very unwelcoming to have her take an order. As she is standing there She asks in a rude and unwelcoming way what she can get for you In my opinion it looks like she is not happy with her job. I recommend giving your new Manager some training in customer service or you might be losing faithful customers that have been going to your establishment since it has opened. I only state this as I have never since I have been going to your Subway have been so unwelcomed by any of your employees.

I enjoy going to your Subway but if this is the service I am going to get you will lose me, my family and friends as we do not appreciate this kind of service.

Thank you for your understanding.

on 6/3/2019 i went to the the subway on wolf rd Albany NY 12205
I ordered a meatball sub with provolone cheese and pepperoni on a 6" subb , Italian herb cheese bread
the associate ask to toast the bread in which i agreed and as i checked out and got in my car on my way to work because i was already late.
i took a bite out of my sandwich the the meat was not even cooked.ewww so gross .. i hope i don't get sick.

i have gone to this Subway because it is on the way home. But the last three visit have been very bad. First of the three visit it was the service, in the middle of me ordering I was cut off rudely. So i just didnt finish odering. I got the sandwich i already order and left. I didnt come back to that Subway for awhile. Last night i went back. The service was bad and so was the food. We order a foot long sub and two salads. I have a food allergy to green peppers and i always tell them first but the young lady last night seem to have a problem with it. plus when i asked question like wicth one would have it in it. finally they fix the salad right but they drowned it in dressing. . Today i went back to get a salad for my husband and the service was just rude. IT will be a long time before i go back to this one. did i mention today when i was in there the store manger was and hear and did nothing1!!!!!!!!!!!!!!!!!!!!!!!!

One of your Subway restaurants in Bowie, MD (15480 Annapolis Rd, Bowie, MD 20715) does not honor your survey policy. I visited this location a couple of weeks ago and handed them my receipt with the survey code on it. They were adamant only one cookie applied. I explained the end of the Subway survey clearly states the customer's choice for completing the survey is either 2 free cookies or a fountain drink. The person called her supervisor and was advised this is the case so she added another free cookie. Today, I happened to go back to this store and the person said it was one cookie and tried to charge me for another cookie without telling me. I noticed the price was higher than normal and explained the second cookie is free too. I think this was the same person who I dealt with the last time. She called a supervisor (Diana, 240-264-9834) and was told only one cookie applies. I explained I don't have this issue at other Subways. I usually go to the Bowie Subway on Laurel Bowie Rd and have no problems. I took a screenshot of the end of the survey in case this would come up again. It's just wild that I would have to do that. I don't usually. I showed her the photo of the Subway screen at the end of the survey that clearly shows the options but she didn't care. She said her supervisor said one cookie. I decided not to purchase the sandwich and go elsewhere for lunch. I forgot my receipt and didn't have time to go back for it so they still have my redeemable survey receipt. This is very poor service. Why do they choose not to honor/follow Subway's survey choices for customers? I understand they want to cut costs but to do so at the expense of a company policy is not the way to do it. They also wasted a sandwich because it was made but I didn't purchase it since they did not honor the survey. Well, maybe one of them will eat it. I just want the Subway survey rules to be followed by the store and receive my 2 free cookies. I don't plan to go back to that store since they are not compliant with Subway's national campaign. Thank you.

I went and got 2 sandwiches from your subway on CY ave in casper Wyoming and the lettuce tomatoes and bread tasted like it was old and stale tasting...didn't go back don't like confrontation.

I must say at the outset that, in general, I am a great fan of Subway. I visit regularly when I am out and about and these include Fishergate, Preston, Burscough, Southport plus several others. Whilst I have had the most courteous and welcoming at these places the one I wish to complain about is the Subway on Liverpool Road, Penwortham, Preston. I have been in and bought sandwiches on several occasions during the last say 12 months. On each occasion I find the staff completely disinterested to the point of being rude. They appear to be simply going through the motions of the job, they show no pleasantries, no manners, completely discourteous and generally can't even be bothered serving you. It really is an appalling experience to go into this Subway. At one point I thought, "everyone has their off days" but I have spoken to family members and friends and business surrounding this shop and many people are of the same opinion.

I am not one to complain about service but this shop does not do justice to the good name that Subway has. I thought I would draw it to your attention but this does bring down the very good name which Subway has. I will not be visiting again to be treated in this way.