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Subway

1.0
1,952 complaints

Address

25 Subway Avenue, Milford, CT, 06460

Subway is facing widespread complaints about rude and unprofessional staff behavior, severe cleanliness issues including moldy bread and filthy facilities, and systemic problems with franchises refusing to honor corporate coupons and promotions. Customers report poor food quality, incorrect orders, difficulty obtaining refunds, and feel corporate is unresponsive to franchise quality control.

Generated 6 days ago

Common Issues

35% (683)
rudeunprofessionalnasty
20% (390)
filthydirty glovesmoldy bread
18% (351)
couponwon't honorfalse advertising
15% (293)
wrong ordermissing itemsstale bread
12% (234)
no refundcharged twiceunpaid wages

Complaints

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freddie l washington

Oct 26, 2023
0

On Wednesday 25 2023 Time 5:45 on my way home from work.The subway is close to my job.The worker that was there was very rude and very snappy as. I was getting ready to pay I ask him if he had some cookie and said no and walked I had not even tapped my debit card to pay and walked away and no receipt.. subway in Roswell NM on west second.

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Maggie Eckhart

Oct 25, 2023
0

m. at a store I had never been to on 813 Bowman Street in Lebanon PA. I was not dressed in my normal clothes as I just got off of work & my man who is Puerto Rican & Native American, went in dressed in work clothes.

), that showed some scribble on what they used as discounts. I asked them to show us where it says on the coupon we got in the UNITED STATES MAIL! That they could not honor our coupon, they giggled toward us, never leaving each other's side, and refused to help us!

I always go to the Subway down the road from my home, yes we own a home & are BROWN!!!! The owners of that Subway are of Indian descent from Indian. Super nice, super helpful, NEVER EVER had I had a bad experience at that subway!

I am disgusted with the RACISM & ignorance I encountered yesterday & I will tell all…

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Wendy Johnson

Oct 24, 2023
0

Monona ia. Woman behind the counter refused to put on a hairnet her hair was all over. I got hair in my food I asked for vinegar and oil on my Bixby t and she didn't put it on but she put so much salt.

On it it was not even able to be eaten I called and told her. And I asked for a manager she told me she could give me Todd's number but he'll tell me to go to hell too just all around bad experience.

And I would have to drive 20 minutes to the next Subway.

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Michael mollett

Oct 19, 2023
0

Subway would not accept coupon employees were very nasty to me. Subway on West Broad Street corner of Hilliard Rome and Broad

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Gary Turner

Oct 19, 2023
0

My second visit at this location was 10/18/ 23 at 4:15PM the service is very poor the place is not very clean inside or outside trash can overflowing right outside the entrance and the employees are not friendly at all. I have never visited a subway location with this type of customer service. Sorry no photos Thank you

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Kelly

Oct 17, 2023
0

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If you're having trouble loading, visit the Gmail help center. Complaint

Kim Hill to appfeedback 10 minutes agoDetails I go to this subway in CHILTON WISCONSIN 53014 I go everyday I just attached 2 photos other people I know Have also witnessed this but this is the most DISTURBING DISGUSTING subway I have ever witnessed no food should ever be sold here I attached 2 photos and I can tell u I no longer order food here ITS SO DAMN FILTHY look at the 2 attached photos this floor hasn't been mopped in months and the tables NEVER GET WASHED !!! GROSS !! I now have to travel to another subway to eat . Where's management?

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Rebecca M Springstead

Oct 16, 2023
0

I was charged my reward amount and my credit card for an online order that the Northwood Ohio Subway said has had problems and can't do anything about it . Seeing there is no one to talk to and I've attempted several times to submit a complaint but says can't send I'm going to be forced to file a claim and falsy taking out funds for product I didn't receive and left with out food .

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Mary Bowes

Oct 14, 2023
0

I visited the Subway at 7451 103rd street Jacksonville, Florida Suite15 at 5:11pm. When I walked in wasn't greeted by any of the young ladies. As I waited to place my order I observed a young lady putting her hand in her hair twice.

As I watched her put on gloves to fix my order I said sweetie you need to wash your hands. I seen you put your hand in your hair. With a very bad attitude she says I did I said to her no you did not.

She walked off mumbling something smart. I said I'm a General Manger for McDonald's 29 year's I know everything about food safety and customer service. I said but it starts at home. I said to another young lady she had her mouth all pocked out.

I said smile someone didn't live to see today and it's others that are less fortunate than we are. I said you really…

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Janet Reynolds

Oct 12, 2023
0

I have had trouble with ordering on line. Now on October 11 th. I placed an online order at the Subway on 3038 Del. Prado. Blvd Cape Coral. FLORIDA. The order did not appear to go through for the third time.

But when I checked by Visa card online ,Subway charged me $21 . We never went to pick up any oder which fud not ho through No more ordering from Subway again. This is the Subway on 3038 Del Prado Blvd. in Cape Coral Florida.

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Melissa Adams

Oct 11, 2023
0

Why am I being charged almost 14 for a sandwich that only has pepperoni, cheese and bacon. Why is the employee allowed to wear long fake nails that dig Into the sandwich bread.

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Sarah Schuhmann

Oct 10, 2023
0

If only I could review for zero stars. The staff is inept and untrained, provides no explanation when substituting items. Employees only provide an explanation when caught substituting items without asking and then do not know how to cancel or refund orders when the substitution is not wanted.

Customer service available to help online/by phone for a refund? Of course not! Good luck submitting your complaint and getting someone who reads it and responds with the appropriate action. Ask for a refund? Get a thank you for your submission about app feedback..

such a waste of time. You are better off calling your bank and dealing with them for a refund.

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John

Oct 10, 2023
0

Your advertisement states you slice your deli meats daily! That is a loud of horse shit! The various subway locations I went too showed your deli meats wrapped up in wax paper like before! A subway worker admitted that the deli meats weren't sliced daily!

This company is a disgrace for false advertising and should be sued for this+

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Latoya Brown

Oct 9, 2023
0

I won't to know why do get coupons in the mail when Allendale South Carolina Subway ,Denmark South Carolina Subway, Barnwell South Carolina, Hampton South Carolina don't accept coupons but yet y'all send them out in the mail

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Samantha

Oct 8, 2023
0

MANAGER WAS COMPLETELY RUDE. WOULD RATHER HAVE AN ARGUMENT WITH A CUSTOMER RATHER THAN HAVE GOOD CUSTOMER SERVICE. WOULD JUST SAY YOU GET WHAT YOU GET WE HAVE A FORMULA. IF YOU WANT AN EXTRA PIECE OF PEPPER I'LL HAVE TO CHARGE YOU FOR IT.

SHE WAS A TOTAL BITCH. AND DOES NOT MAKE A GOOD MANAGER. SHE SHOULD NOT BE IN A CUSTOMER SERVICE ENVIRONMENT.

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No name

Oct 7, 2023
0

Company allows franchises to dox and harass/ threaten customers with no apprehension. Private information should be protected within the app and should not be left to authorities for your indiscretion

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Jo Anne Hartman

Oct 5, 2023
0

I encountered a very rude employee at the Subway at 20475 Hwy 46 ste 140, Spring Branch, Tx 78070. Employee, Alyssia could not hear my order. So, I repeated it a bit louder so that she could hear me. She then told me that I didn't have to yell at her.

Then she proceeded to have a very rude attitude towards me. She persisted giving me dirty looks and then asked me what my problem was. She said do you have a problem twice. Another employee tried to get her to calm down and Alyssia continued being rude.

I can't believe how rude this employee was. I asked the person at the cash register who the manager was because I was going to put in a complaint. That is when Alyssia stopped helping the customer that she was talking to and came over to try to argue with me.

She is not a good…

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PASSION SOLOMON

Oct 5, 2023
0

Hello, I was told by the restaurant manager in order to get a refund and cancel my order. I, had to reach out to the app. No one wanted to help me through it. The lady was very rude.

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Catherine Meckley

Oct 5, 2023
0

Bad customer service.

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Kelly

Oct 4, 2023
0

Price gouging. 1 ft long and 2 salads. $50. I’m totally serious. I took my 2 neighbors who don’t have a lot to lunch. now I’m the one who doesn’t have any money left. I filed a complaint and a Kelsea Ogilbee responded with nonsense and rudeness.

I will never give Subway another penny. Many other great sun shops that are fair in their pricing. Subway you suck!!! And most of your businesses are filthy!!

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Lakisha Jones

Oct 3, 2023
0

Bad communication and the manger was real nasty and hung up in my ear

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Charley Punzo

Oct 3, 2023
0

Waited in line 20 minutes. We ordered 3 foot long subs based on the coupon we had. When we checked out we were informed that they do not accept coupons. We then asked where is the sign that says they don’t accept coupons.

They told us they were not allowed to put the sign out. They then made us pay full price for the subs. They did this to trick us into paying full price instead of accepting the coupons.

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Jai

Oct 3, 2023
0

Hi last week on Friday I ordered a box of cookies with my order of two foot longs. I ordered the six cookies with my order and the doordash guy said that it was not available so I received my order but without the cookies and then I decided to call and

see if I could get a refund back from the six cookies now the woman told me that I could not get the refund back and I wondered why and I said well can you send it out to me once you have it and she said no I said I don't understand I paid for six cookies it's easy just to get the refund back so what I did was I called the next day and

nobody answered the phone and then I realize that they were screaming the calls for me and I kept getting hung up on. I just want my money back I didn't get the cookies I am intitled to a refund I didn't do…

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Diane Bare

Oct 1, 2023
0

When I went in and showed the coupon, the lady making the sub told me that she doesn't allow coupons in her store. Then she said I can't make money using coupons. The store is at 2128 S Queen St, York, PA.

You can call me at 717-843-0739. I will not go into that location foreverm

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sara Gamble

Sep 30, 2023
0

Is a woman making sandwiches did not comply with OSHA regulations or the state administration of food. Not only did she not wash your hands after serving the gentleman in front of me she attempted to use the same gloves she wore for his sandwich while making mine these gloves said not only touch the counters as well as this man sandwich but

she had also been using them to work on the register where there are hundreds and thousands of germs I watched her she ran her gloved hand down her pants and then touch this man's food I asked her to change her gloves which she did but did not wash her hands is she then proceeded as she was making my sandwich to run her gloved hand up and

down her pant leg and to touch the register again with her gloved hand and then proceeded to touch my sandwich…

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Amiee

Sep 30, 2023
0

A Subway manager named Amber located at 7229-31 Forest Oaks Blvd Springhill Fl 34609 texted me, confronting me about a situation with me and another girl that works at subway, whom I know on a personal level. I do not know Amber, except when she interviewed me which I believe was on Monday, September 4th of this year.

I had only seen her when buying cookies at subway, which I do on a regular. She never said anything to me, but me and Shyanna hung out a couple times since then. After me and Shyanna stopped talking the next day, Amber decided to reach out to me and confront the situation.

She made me feel very uncomfortable in the fact that she only had my number due to professional reasons and I only met her during my interview.

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Shannon Craine

Sep 28, 2023
0

Bread wasn't fresh I didn't have it toasted but top of bun hard a crispy like it had been toasted

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Wanda Wilkerson

Sep 28, 2023
0

I live maybe a mile from two subways. I get subways coupons. Neither store except them. I notice at the bottom of each coupon it says at participating stores. What I would like to know, do the store manager call the shots about weather they except coupons, or from the main office here in Louisville Kentucky. OH, by the way.

I LOVE THE NEW MENU.

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Tim Wolters

Sep 28, 2023
0

Why do you waste your Money sending coupons in Leavenworth/ Lansing when NOT ONE of the stores in Both towns will not take them, I will no longer eat there as well as most of my family in this town. You are only pissing people off. This just show you as a corporation you don't care God Knowns we have more subways in this town then you can shake your fingers

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Kathy J Morring

Sep 28, 2023
0

I haven't decided what's worse the runaround you get when you try to get a hold of the phone number for the customer service or the customer service at the store itself

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Laurie

Sep 28, 2023
0

50 cent difference being a loyal longtime subway customer my confidence and trust has now been broken I would like to be compensated there non professionalism and poor customer service who knows how many other people have been ripped off as well very dissatisfied with that location thank you your time and consideration is appreciated Laurie 414-238-1274

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Sheila Short

Sep 27, 2023
0

My first bad experience with Subway was yesterday 9/26/23. My hair stylist made a special appointment for me since I recently broke my back, am wearing a brace and using a cane. I purchased her favorite subway sandwich to thank her.

She texted me exactly how she wanted it made. A footlong tuna. When we ate, her sandwich was minus 4 of her favorite ingredients. I did not watch the young man make it as I concentrated on staying upright being an inexperienced handicapped person.

We sat to eat finding that ingredients were left off. Sounds silly but it ruined our lunch mood. I would like to give her a gift card to make up for mess up. The store was the Stansbury Utah location.

Also I could not carry a fountain drink so got a bottled one. The young man put the two footlongs in a bag and…

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James Pluck

Sep 27, 2023
0

Well theirs quite a number of them I'll just give you a few. We got your sales add in the mail and went to subway on E. 00 I about BLEW UP had to go back up there and show them not too polite, also told my girlfreind the coupon expired just got it got my refund plus the way there advertising there items need looked at its like a 2 year child advertising just sit back and read one.

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Dean Cohen

Sep 27, 2023
0

Suzanne Greco, CEO Subway IP, Inc.

Dear Ms. Greco:

I entered the Subway located at 1702 Truman St. Suite A, San Fernando, CA 91340 at 5:15pm on Sunday, September 24, 2023. I had the two Subway coupons (for a Footlong and Free Cookie) shown in the photo below. I ordered the 6 foot tuna sandwich with assorted toppings. When I went to checkout and pay, I asked for the “free cookie” and I was refused by “Destiny”. She said that we don’t honor that coupon. I said that, pursuant to law, she had to honor the coupon or I would file a consumer complaint. She conferred with Richard who showed her how to do something on the register. I assumed they were going to honor my request (bad assumption). She then asked me how many cookies I wanted and I replied, “one”. She then demanded $8.80. I said that…

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James Tarver

Sep 26, 2023
0

Went into the Subway tonight North Bend Oregon and got the worst service of my life. The guy behind the counter was throwing stuff, slamming door's drop, and food just being really absolutely rude didn't even get what we ordered didn't get a bag when we left a next customer came in behind us and as they walked in.

And he started slamming doors and just in a really bad mood. Or whatever, but uncalled for we'll never go back to the store. North Bend Oregon again.

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Stacia Cook

Sep 25, 2023
0

Was treated poorly and overcharged. A young black girl came from the register and asked how she could help me. When I ask she change her gloves she rolled her eyes and didn't move. I said I watched you touching money. She then complied.

I asked for a ' long BLT and she put 4 PCs of bacon on it and I said it gets 8 PCs. She was not happy. She burned the bacon and she and coworker smiled at each other. 00 for one sandwich?

She said you got double meat. I said I didn't. She said she's worked there a year and she knows. I said your wrong. Paid but couldn't eat it!!!

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Kahleo

Sep 24, 2023
0

Had an unpleasant experience with a subway manager showing up to my home because of my friend who worked there she came and cussed my friend and my father out and stared that she would call the cops on us she was out of her mind

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Kaitlynn Shriver

Sep 22, 2023
0

I am an employee. My owner is Khalid khan. He forces us to work off the clock with no pay even though they say we will be paid which is not the case. He forces us to put less food on everything.

If we put the corporate amount we get written up. They forces one person on the clock at a time. We are not allowed breaks of any kind. He forces us to not order essential things like labels, subways, cleaning supplies, and even food.

I was forced to work after a surgery off the clock. Never received any form of pay. They do not train people. I am a manager with no training and getting written up for things I don't know how to do.

I ask for training on multiple occasions but nothing is ever done.

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Cynthia

Sep 22, 2023
0

My son has worked for a subway company here in Colorado for over 12 years. My husband died on Sept. 1st. The boss over him, would not let him come to my side to comfort me. He had to work.

He ended up working 2 weeks straight and not having any time off for grieving the loss of his father. He stopped by one morning on the way to work and broke down sobbing. I can't believe Subway would hire such heartless and cruel people as his supervisor.

He let the owner know. No word yet. It angers and saddens me.

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Kathy Otoole

Sep 20, 2023
0

I was in the subway at lakeshore & cawthra yesterday, sept 19th 2023. Around 4:30pm I asked the girl for no hot peppers or peppers. But everything else. When I got home. There was jalapeño peppers on it. I told her I couldn't because I have a allergy to them and carry a epi-pen.

It could be life threatening to me. But she didn't care and told me nothing she could do. I was so mad. And just hung up the phone. I will never go back to that store the owner was so rude and that's not how you deal with customers, I have been in the restaurant business for 40 years and that's not right.

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Donna Carlson

Sep 20, 2023
0

Hi my mom and I went to eat at Subway on Tuesday, September 19 around 3 o’clock. As soon as we got in there, we told him we had a coupon and then continued to make our subs, but when we were going to pay for our subs, he told us the coupon wasn’t good because we didn’t order the right sandwich.

The coupon was for buy one foot-long get another 50% off. I ordered the foot-long chicken teriyaki. I don’t understand what the problem was so I wanted to talk to the manager and he said I am the manager, if he was the manager that was horrible customer service.

He told me I should have shown him my coupon before ordering, I have never done that at a subway before and he heard me say I have a coupon when I walked in the door. I have no idea if he was trying to get more money out of me or what, but…

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Nadine Chaney

Sep 15, 2023
0

I love Subway and go quite often. Here lately the Subway in Decatur, Mississippi is closing before their regular closing hours. It says on their website they close at nine o'clock. My daughter went by a little before eight to get me a footlong, and they told her they were already closed.

This is not the first time it has happened. They need to change the hours on their website or stay open like it says they are. Thanks

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William

Sep 14, 2023
0

The subway in auburn Illinois is bad. I'm tired of being treated bad . have called the store many times to report it but nothing is done about it. Keeps happening

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Jennifer davis

Sep 13, 2023
0

I have a conplaint about the subway here in cleburne texas. about an employee name howard miller who answers to tres who works at that subway in cleburne texas. Me and a friend ordered sandwitches he was disrespectful and seem to have additude and him especially only because he is who we saw smokeing weed. He smelt like weed.

The restaurants its self smelt like weed. Clearly something gets done at yalls restaurant. I dont know could possibly been done about this situation but something must because that an aweful incouter for us.

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Dena Smith

Sep 13, 2023
0

I went into Subway last week and bought 2 footlong flatbreads with a coupon that had been put in my mailbox. A sign on the register when I started to pay listed a few ham, turkey, and tuna sandwiches you could get with a coupon.

Mine was chicken, bacon and ranch. The coupon was scanned and I paid coupon price. Monday, I went in with a coupon for a 6 “ flatbread and the sign stating what sandwiches I could order with a coupon was now at the ordering station.

The girl said I could not get a chicken, bacon, ranch sandwich at coupon price. I asked why but she didn’t have an explanation. My coupon was honored last week but not this week. Why aren’t all sandwiches available with the coupon?

It does not state restrictions to which sandwiches are valid on the coupon. I consider this as false…

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Lisa A Schneider

Sep 12, 2023
0

Your prices is outrageous. If you don't have a coupon, you can't afford it. Out town only has one other place to eat. Believe me. When the coupons are over. Your sales will be down.

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Murray Riley Jr

Sep 12, 2023
0

a paying customer! Call-In order was process first after the sandwich I ordered was heated but left to get cold to handle Call in order! I won’t return to that location to purchase a sandwich anymore! Whiskey Road Location Aiken South Carolina!

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Misty Justice

Sep 11, 2023
0

Providence KY. We got coupons in the mail, we went and tried to use them and was told they didn't work. They said some of them will and some won't. I'm sorry but if you send pit coupons they should work.

This is not my first issue with this one but it's the first time I decided to complain.

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Kaitlyn Nickels

Sep 10, 2023
0

Before I got hired on in Greenville, Ohio I told them I had to work specific schedule because I don’t have a babysitter. They understood at least I thought like they said but lied. They didn’t even interview me they just had me start.

I told them I had a vacation that I paid for a few months prior to getting this job and they were like yeah that’s fine. Told them the date and everything then when it came down to the day they were texting me being very rude might I add asking where I’m at.

Knowing full well I told them multiple times and that they were okay with it.

Second this one women left me to go do bread while I had 10 customers in lobby 1 in drive thru and she would be like I got to go make the bread and I had to handle all those customers alone. 4th thing they called me yesterday…

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Sally

Sep 8, 2023
0

I placed on line order for #33 sandwich and a roast beef . When I got there the young guys says the roast beef is made but that he couldn't make the #33 , so he said pick another of equalvalue or he could cancel order.

I opted for make another and chose #8 rotisserie chicken and bacon with vegs . I said toasted is good so he put bacon on and toasted it filled thru with cheese vegs. He was done but I said where's the rotisserie chicken he said it's there I said I didn't see it go on he wraps it up .

Gives me both sandwiches get home to see there's no rotisserie chicken it's not in there and I grilled it's suppose to be on top it wasn't there. Ugh drove from feankfort to bucksport a one hr or more round trip .

Sally eaton I picked up at 7:25 ish on Sept 7 order feocd8a4-16 . I also was…

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Arletta Enyart

Sep 7, 2023
0

I have been going to the subway here in the town of Windsor NY. It is located on Main St. My problem is who ever works there does not know how to make sandwiches. Every time I call an order in ok go in person they never make my sandwiches right. This has just started happing, they were great, but then I don't know happen, but they are lousy now. I am about to take my buniess some where else. I love my subway sandwiches,but I am getting tired of paying 20.00- to 25:00 for my sandwiches and I can not even enjoy my meal. The two sandwiches I ordered today were totally wrong and I was their in person. The worker got very mad at me. I almost told him to keep them, I am a very unhappy customer.

Thank you, Arletta Enyart [email protected] 403 Mountain Rd Windsor NY 13865 ( 607 ) 499-2009

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