Subway

Store: 11715 Address: 1931 E. Ben White Austin, TX 78741 My friend I went to Subway to meet a friend and get a sandwich Sunday night around 7:45p to the address 1931 E. Ben White Austin, TX 78741. My friend placed an online order and by the time I arrived to place my order she was being put out the store along with 4 others.

My friend Tamara Wilson (who is also making a complaint) did Not get her order. I went back 5 minutes later and the door was still locked. There are suppose to be cameras at the store location, so I'm hoping someone is able to see the time when the subway worker put everyone out the store.

We went down the street to Wendy's and I decided to circle back to the store to get my friends order. To my surprise the door was open and the subway worker was serving someone…

I ordered one 6” Ham and Bacon and one Kids Meal. I was charged for 2 kids Meals. When I went back to Subway for my change they refused until I showed them on receipt I was charged TWICE, they only gave me $1 back.

Employee by the name Robert was extremely rude and felt discriminated by him, they (female employee) also refused to give me back my receipt. My problem was not resolved and I was not given my change back. Subway robs people.

I wish I could give 0 stars.

Went to Subway drive threw Friday night at 10:40. We called to make sure they were still open she said yes I close at 11 and I'm very busy with customers. She was not busy we were right across the street watching.

So we pull into drive threw she ask how many subs will we need we said 6. She said I can only do 4 and then you will have to drive around again for other two. Then she tells us my husband has been at the fair all day and I need to pick him up.

So it was obvious to us she did not want to serve us at all. She said she was the manager. If this is what is running your business I am sorry. I have spent most of my life in food service and this is not what I was taught. Never been so disappointed.

This store is in Greenville Ohio on Wagner Rd. Looking forward to hearing from you…

Me cobraron una orden q cancele y le ablo al manager del restaurante y me ignora

Today around 11:00 am, I went to the Subway in Hoffman Estates on Palatine Road. Ordered meatball pizza footling. 35) and REALLY skimped on veggies(asked for xtra tomatoes/cukes…got 4 of each. Terrible service. Will never give them my $$ again.

Thought I’d give Subway a second chance. I did and you failed.

Your cookeville tn on williow Ave. The manager here stole my money and the guy before me was her brother and she gave him over $80 worth of food and then she told me she was doing fake good surveys whatever that is and

rounded what my sandwich would be and put my money in her pocket. She also had white crusty stuff all over her nose. She was very gross and bragged about how she worked for this company for 30 years and would never be fired because if they were watching she would be fired immediately.

He thought it was funny she bragged about how the food was bad but it was serving it anyways. No one will eat here until this manager is gone I think they called her Wanda. She's very mean and hateful and there's no telling what she's charging you or serving you.

No one needs her till she's…

I mobile ordered a turkey wrap and received the picture attached. It was completely in shambles with most of the contents missing that I had ordered. Since it was a mobile order, I couldn’t have them remake it. This was the store in newbury park

The employee at Subway located in the city of California City at 8116 California City Blvd Suit 105, California City, CA 93505, employees don't use gloves to serve you with pandemic of COVID and other diseases it is a cincer.

Furthermore; they have cigarettes' on their ears while serving you very concerning.

Subway not honoring their own coupons. I entered a subway store #26851-0 at 576 Shrewsbury Comm. Ave. Shrewsbury, PA. 17361 and placed my order and the order was being made and they told me they don't take the subway coupon or no double meat on ham and turkey subs. I was very disappointed.

If the order had not been already being made I would have walked out. I am very dissatisfied. with that Subway for not honoring the coupon or not being able to double the meat. At these time of gas inflation and driving to the subway to use the coupon is was very disappointing that they did not honor their own coupon.

Staff not listening and adding toppings, including cheese, when instructed not to. Associated use his hand to text while making my sandwhich, and the same hand and same gloves to handle the cash register, his phone and my food. My food was promptly thrown away.

This is not the first issue I've had with the same employee

I had two subway Club sandwich prepared the girl put much too heavy on the mayonnaise and the oil and vinegar. She did not give me a receipt I tried to return the sandwiches they tell me the managers is not here.The girl preparing the sandwiches did nspeak English I cannot communicate with her .

I called the harrison subway on ring road in harrison ohio 45030 a young man got on the phone I explained the web site was down couldn’t use my coupon or place my order it was buy 2 get one free asked could he asst me he said no I advised they have in the past he told me it’s not his problem the sites down I replied with excuse me he said I was being rude I asked his name he said frankly it was none of my business and

the call ended I had worked at subway for 8 years never would I speak to anyone I frequented this location quite often not anymore after that

I was treated poorly today by your representative. She left her store for around 30 minutes with no sign posted that she would be back. She was in the bathroom etc…. NO SIGN. Then she comes back and starts yelling at me.

I was in the wrong and I tried to apologize for it but she was not having it. She went to the store police and called the city police on me when I was already out in my car in a handicapped spot.

Ohhhh did I mention that I’m a 64 year old black disabled unemployed woman who just wanted a sandwich. Now after living 2 blocks away for 30 years this Pam says she won’t serve me so I have to go to McDonald’s arbys etc….

And I had to send a friend in to by a sandwich for me to get the information I needed to file this complaint.

Made everything wrong! Missing one sub. When called was rude and said sorry you took it out the store. We ordered online u had it bagged. Worse service ever never go back and will tell everyone not to go there either.

$50 for nothing out a piece of meat.

I ORDERED FOOD AT THE SUBWAY ON 107 BISCAYNE BLVD MIAMI . ON WAITING FOR THE ORDER MY FRIEND AND I WITNESSED 2 LARGE BLACK RATS RUNNING FROM THE STORAGE ROOM.I COMPLAINED BUT IT WASNT TAKEN SERIOUSLY. SOMETHING NEEDS TO BE DONE.THE HEALTH INSPECTOR NEEDS TO SEE THIS

I was treated very rudely at eight thirty in the morning because I wanted coffee. It took three separate times going into the store before anyone came to the front. I am not alone in my problem with this person.

You have lost a customer if it means anything to the company, it means nothing to that particular assistant manager.

I politely and discreetly told the manager at Subway in Angola on Wayne Street about my experience. I received a foot-long that I ordered through the online app and it was not made as per my instructions. It was difficult to eat because it was so sloppy. I had missing ingredients.

I had one piece of cheese per each 6 inch. (Should have been 4 slices) I told the manager that the meat was put on the top of the bread instead of the bottom and she told me that is how it’s supposed to be.

I’ve never had a Subway sandwich made that way before and it made it very difficult to eat.

Overall, I have had an unsatisfactory experience when placing my sandwich orders online through the app. Most of the time the sandwiches are not as indicated by the app. Mostly, my experience has been about missing…

Placed Phone order. My card was charged. Restaurant told me when I arrived they did no have the ingredients for my order. They said to use website for refund. Website has absolutely no option to complain or request anything without a receipt number, and I do not have a receipt because I received no order and not receipt.

It seems to be impossible to contact Subway in any manner to receive a refund or any other matter.

This is not my 1st time this has happened but upon placing an order the in order the representative working for Subway laid the food aside went to another customer while my food laid there unattended the 1st time it happened a fly landed on the food because it was being unattended this time there was not a 3rd person in line to be waited on my food laid there getting cold while I waited possibly another fly landing on the food this is something that can be reported to the health department and

I believe that this should be addressed the employees that were working were rude. The store location is in bowling green ky at a local IGA market located on cemetary road.

i went to lunch at the subway in quincy, florida and the doors was lock and they wasnt letting any one else in the store i find that unacceptable and i really want to eat subway.

I went to get subway on March 19 2022 in SE Calgary AB (the Township subway location). I got a foot long sub. When I got home I started eating it, a few bites in, I chomped down on something hard and upon pulling that item out of my mouth, it was a glass shard.

We took the sub and piece of glass back to the subway we purchased from. they refunded us our money, but my husband noticed that one of the bread ovens had a visibly broken pane of glass on the inside of the oven..

he told the employee and she said it had broke the day before but no one has done anything with it yet. They continued to serve customers. This is unacceptable. They should have thrown all that bread out when the glass pane broke and replaced it immediately.

I could have seriously done damage on my insides and or gums…

I had coupons to eat with. I am a single mother with limited income. We cannot afford Subway alot, so I had coupons. Subway is a franchise, I had coupons that had not expired. The worker told me they do not take paper coupons...

I already had my sandwiches, I spent 24.00 where it would have been about $15.00 with my coupons. I have my receipt. I was at the Subway in Lawrenceburg, Kentucky Walmart .

Could I get a partial refund? or gift card?

Thank you for your any help. Stephanie

I ordered a chicken bacon ranch melt it didn't have no bacon or ranch dressing I also got three other sub's they they was not right the didn't put no oil or vinegar or salt pepper they didn't have tomatoes or mayonnaise they just made a big mess out of two of these sub's they have 4 people working and was not busy I don't see myself going back there anymore that was a bad experience thanks

I picked up my pickup order at 2:16 at your bucklin hill subway in Silverdale WA. The cover was sealed. The re riot said all the items and the price I paid. I got the order home and it did not have my lays chips.

I called the office and was told they can’t just refund the price of the chips. That was that. I just paid for chips I f didn’t get and now you’ve lost me as a customer forever! The young man answering the phone had all kinds of excuses and no solutions.

My call in order was not fixed to my special instructions. I can’t eat onions or green peppers! They evidently did not read ! Shelbyville Kentucky 93,Howard Drive Not the first time I’ve gotten the wrong stuff!

When I got to the subway there was no clerk I had to yell in the back room to get her attention, she did not seem happy. I wanted the flat bread but she said you were out of it, that was OK so I got the Italian bread had my sandwich made when I got home I had no napkin no receipt and

the bread was so hard that I could not possibly have eaten the sandwich. And I’m just so upset over it.

Jerod was something that no one could predict. Cheating your customers and franchise owners on fake tuna fish is a corporate decision made knowingly. After all of this, you guys then chose a purple hair to be your spokesperson?? Have you lost your minds??

I believe that you need to refresh upper management in order to be fresh as a company..... Maybe follow Dominos Pizza's lead and simply stand up and take full responsibility for the insanity after firing the CEO and many upper managers..

My reasons for giving the food back and going to another location is due to the poor energy and lack of care my sandwich was made in front of me with the worst care cameras will show and the attitude and energy is what really done it for me I wouldn't recommend any one to order at this location with these 2 employees that are on now.

I went thru drive thru at 720 west Jackson Sullivan Illinois, ordered a chicken bacon ranch Salad with lettuce tomatoes cucumbers and shredded cheese, 9.49 and I got chicken bacon ranch with spinach tomatoes and shredded cheese, so I took it back and asked them to fix it and second time I got chicken bacon no ranch with lettuce tomatoes and shredded cheese at 9.49 for a salad I would like it to be made my way thank you,, do not use my email because I never check it

1-21-22 Today we tried ordering subway online for 1st time , We do all our ordering online @ other restaurants, We wanted to order online because of buy one footlong get one free , I spent 20 minutes everything went okay but wouldn't let us check out. I drove down to the Wymore Nebraska store asked why I couldn't place order.

The employee's said because they have no internet and everyone's been in complaining about it, Employee's told me to make a complaint because nothing has been done , this Apparently has been a problem for sometime . We did Not order food because employee's said Management would Not honor our free footlong

Upon entering the store the male employee was sitting around playing on his phone. after walking up to the counter he was bothered that we wanted to order. then the guy asked something else and neither my son nor myself heard exactly what was said.

Finally the female worker came over and finishwed the sandwich while the employee and the other customer were cutting up and being funny. If this is your customer service I feel sorry for your company. Both employees didn't look happy to be there but if not let them go to mcdonalds where this is tolerated. THANKS MIKE ELLENBURG

TOWARD THE END OF DECEMBER I WENT TO THE SUBWAY IN OSCODA MICHIGAN. I ORDERED THE ROTISSERIE CHICKEN FOOT LONG. THE BREAD WAS HARD, STALE. THE CHICKEN WAS TINY, DRY OUT, AND HARD AND ONLY 3 LITTLE PIECES ON A FOOT LONG.

NO RANCH, THE LETTUCE WAS BROWN. I WILL NEVER GO HERE AGAIN AND I WILL TELL EVERYONE NOT TO EAT THERE.

Was in Subway located at 720 carol ave Merced ca today and gave them my coupon that was sent sent to me in the mail expiring 2/13/2022. I went to use it there and it wouldn't scan so they refused to take it.

It was for buy 1 get 1 free. I don't have the coupon as they took it and waded it up and threw it in the trash. I asked for it back and the girl said no it wasn't any good.

I did use a coupon from the same sheet 2 days ago and it worked fine. It is very upsetting to be treated this way. I'm in there all the time. 38 for 2 sandwiches. Don't know if I will return to that location again.

Thank you for your time.

Yesterday Jan. I gave her my phone to scan it. which I felt we were over charged. just the 2 subs. Im going to contact giftya and see if I can put that $25 gift card on some place else as Subway has really gotton bad.

This is subway on ironbridge road near Walmart. Worker came from back and did not wash hands. I had to ask for that to be done. Afterwards she kept pulling on her mask with gloved hand then handled food. Mask is germy and hers was too big.

Felt as though food was being contaminated and overall good hygiene did not seem to be a priority

Rude person behind the counter. I was ordering a sandwich and he didn't seam to know what to put on the sandwich ,which I ordered by name. I was telling him what veggies to put on it . He didn't even smile or say thank you. Just plain rude.

Need new people who know how to service the public, with a smile. Subway in Brownwood Texas on Commerce square.

99.. as I got to the store to pick up my food the employees said I couldn’t use this coupon and had to do a complaint about it.. 22 when it shouldn’t have been that much.. I pick up my sandwiches and when I got home which is only 5 minutes away my sandwich was so soggy I did not finish it..

I’m disappointed in all of this and I’m not sure I can go back to you guys again… This was the first time in months that I have ordered subway sandwiches and never was it ever like this.. Thank you

Order a foot long Turkey bacon ranch from Subway & I got 1 slice of turkey on it & no bacon. I took it as a loss

2 weeks later I ordered a Itialian foot long & I got a 6 inch sand which & there was no ham on it. I called the restuarant to tell them but they gave me the run around.

On December 3 2021 @ 8:40 pm I had placed an order for pickup and could not get the coupon to work . I ordered 2 6” subs with 2 bags of chips. 99.. I got to the store and they said they could not refund my money back and had to do it this way..

I’ll say I was not to happy with the service or my sandwich. I will not be going back any time soon

I ordered our food online for a delivery subway took my money and never delivered my food so i came to the store on short blvd in walmart they claim to not have ever received a online order the lady was very rude i ordered my food at 421 today its now 6 and no food i live a block away ...this is stealing and now im going to make a police report....

The people that work there are slow. They should probably get more training and should also be nicer to their customers

I ordered a sandwich at the Fosston Minnesota Subway and received a terrible sandwich that made me sick. It appeared the meat was spoiled and the employee Tami LePier was extremely rude and was cussing at the other employees. She may have been the owner.

I was told later by friends the ingredients are usually spoiled and Tami is always rude and is frequently intoxicated and seen drinking wine while working. Will never eat here again and also reported this to the health department.

I placed an order via the Subway app for delivery from the Pelham Road location in Jacksonville, AL. I didn't get the majority of my order. I ordered a foot long meatball marinara meal with chips and a bottled Sprite and a foot long ham melt meal with cookies and a bottled Coke.

I only received the foot long meatball marinara sandwich and the chips. The Door Dash driver left the order on the steps and I could not catch her to ask her about it. I called your store and some boy, he sounded like he was late teens, was INCREDIBLY RUDE to me and told me that I could either come pick up the rest of the order or I could call Door Dash.

I have worked with the public for years and that boy gave me the worst customer service that I have ever received. I asked for his manager and he was extremely…

They racially profiled me I want a lawyer they embarrassed me they made me pay for my food before I could even tell them what I want the guy who took the order knew his supervisor was wrong he whispered to me ( man she say you have to pay for your food first ) . Five people walk in after me I counted and they paid after they got there food.

I did not get everything I wanted then to top it off I called back up to the store which is located on 1693 forum plaza west palm peach and they told me they don’t know there’s owner name and hung up the phone

River Road Subway for months have said no longer serving soup ?? I thought all Subways sell soup - weird but thought maybe due to covid. Went two weeks ago & asked they said now have soup but didn't have time to make this day ? 12:15 PM ? Went back again today they told me soup sold out ? 12:30PM ? I asked the girl about this she said was her 1st day & didn't know ?? I ordered a couple of 12 inch Cali Fresh turkey sandwiches got home & BOTH breads hard as rock ! would have broken a tooth eating those :( NOT happy at all have given this business lots of business thru the years and will go else where from now on as ALL other locations & other Sandwich restaurants serve soup AND not rock hard bread....Now I'm back at home w/ no lunch !

Signed previous customer

Deb Randall

I placed an online order yesterday at 6:15 pm with a pickup time of 6:30 pm. When I arrived the store was closed and is closed today. I want a call back.

Sunday October 23rd 2021 I went to Subway located at 610 E Baseline Rd Phoenix Arizona at 8:25pm and I ordered 2 pizzas with tomatoes, pickles and black olives. I noticed after I left the store that the pizzas were not done.

I called the store and received an automated message. I hung up and called back at least 10 times but was never able to reach anyone. The next day I went and Anthony (the Subway worker was extremely high) informed me that the phone did not work and that a Manager would not be in until 2pm and I needed to come back then.

He called someone on his cell phone and was speaking Spanish getting instructions on how to handle it. I could've became very sick due to the fact that Subway decided to serve pizzas that were not done but to further complicate matters I couldn't call…

Visited the Subway near my residence on 10/13/21 at 4:22:17. The store was #22568 at 10081 West 87th Street, Overland Park, Kansas. I have frequented this location for years and no problem. On this occasion I attempted to utilize a Subway coupon which I received in the mail which provided a buy one get one free sandwhich.

I submitted my coupon to the clerk and was advised that they refused to accept my coupon.

First, they said they could not scan my coupon and then they said my purchase did not qualify for the free sandwhich because I did noy buy the same item at the same price.. The coupon was in pristine condition.

I endeavored tp tell them that I did not need to buy two of the same sandwhich only thast my free item had to be at or below the cost of my initial sandwhich. After about…

Stevensville, MD worst service ever will not refund your money when they are the ones that screwed up and didn't fix the problem Subway Corporate - just uses the de facto that the franchise store has to handle it , so when you send in the complaint to corporate nothing gets done do not consume here, go to a respectable business, they are fraudulent business with deceptive advertising and should be checked in on by the FCC and BBB

Why is this restaurant never open on time and it's always closed by 8:30pm. The employees are always outside smoking when they are open. It's very sad that people can't get food because they are always closed. It's the subway in Canaan Valley ( Davis). Inside of Bfs