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Gatorade

2.0
56 complaints

Address

555 W. Monroe Street, Floor 1, Chicago, IL 60661

The majority of complaints focus on packaging issues, particularly bottle caps that are extremely difficult or impossible to open, causing hand injuries. Product quality concerns are prevalent, with multiple reports of contamination, mold, and sewage-like chemical tastes. Additional issues include leaking bottles (especially GX models), frustration over bottle size reductions paired with price increases, and disappointment with flavor changes or discontinuations.

Generated 5 days ago

Common Issues

28% (16)
tightimpossible to opencan't open
26% (15)
moldsewage tastefermented
16% (9)
leakleakingsquirts out
14% (8)
32 oz to 28 ozsmaller bottlesprice increase
12% (7)
Ice Punch discontinuedflavor changeddoesn't taste the same

Complaints

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Theresa

Sep 21, 2026
0

Gatorade Zero Sugar Glacier Freeze, BB Feb 26 2027, 0654AZ0601661

The drink has a very nasty fermented/sewage taste. Only the aftertaste tastes like the actual flavor, and it’s for a fraction of a second. the bottle seal was intact at the time of purchase and there are no holes in the bottle.

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David C

Aug 18, 2023
0

Bought Gatorade Frost Glacier Cherry. Expiration date FEB 24 24 1537AZ053031 Opened it, took a drink, and then noticed a chemically sweet taste as well as the taste of sewage. Faint smell of sewage came from the drink. Stomach is a bit upset but nothing major.

Please check into this and pull it off the shelves.

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Georgia ResmanCathy Resman

Aug 14, 2023
0

Gatorade X Water bottle purchased for granddaughter broke after 1 week and being dropped while riding her bike. Poor construction? Faulty material? Poor design? Whatever reason, expensive on at near $30.00. Mother purchased at daughter's pleading and grandmothers frown. Reported this incident a few months ago and received online confirmation with Case#04858042 ,and a 'will contact you' comment. I am still waiting for follow up.

Thanking you in advance for attention to this expensive experience, with nothing but broken bottle to show for it. Georgia Resman

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Levi constantini

Aug 5, 2023
0

I purchase the 10 pack of 12 berry propel packets on Amazon every six weeks. Last time I bought them they only cost 39 dollars which was reasonable, but it's only been six weeks and the prices went up 20 dollars!!! That is crazy!!!

Your retailers are taking advantage of us customers that are trying to live healthy lifestyles and maybe loose weight. I don't know if you pushed the price up on them and that's why it happened. But maybe there should be more oversight

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Kim Sparks

Jul 23, 2023
0

My Gatorade tasted sour didn't have a fresh cherry taste left an after taste I spend a lot of money with your company my 8 pk Gatorades thelast two pks were not good I bought at Ashland dollar store in Kentucky my barcode is5200010312 12fl oz bottles 2809 Carter ave Ashland KY 41101

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Constance R Johnson

Jun 25, 2023
0

Lime cucumber pepino limon is undrinkable. I spent $2.50 on swill that I had to pour down the sink. We're about ready to switch to Powerade forever

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Summer Fullington

Mar 21, 2023
0

We have ordered a variety pack of no sugar blue white and pink drinks and we opened the pink berry flavored one and it smelled of bad chemicals and it had a darker color

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Melissa Stoecklein

Mar 16, 2023
0

Your bottles are not easy to open!! If adults are having problems with it, how do you expect kids to open the bottles. What’s the use buying them if you make it impossible to open

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Laura Posey

Mar 16, 2023
0

I purchase your 51 oz glacier freeze powder about every two weeks, my son loves it.

However the last two purchases there was not a scoop in the container, I’m sure this is a packaging error and things like this happen. My son has special needs and is very insistent that he make his own Gatorade, as you might guess it’s very messy with no scoop.

I’m hoping that making you an aware of the situation might help in the quality checking process more stringent. Thank you for your time.

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Sandra Hetrick

Mar 12, 2023
0

As senior citizens with limited hand strength, my husband and I, 83 & 84 years old. Love drinking Gatorade Zero and G Gatorade. A problem we are experiencing is getting the screw top caps off easily. I understand the reasoning for tight caps, but it is very difficult to open them.

When we are able to get the cap open, the liquid squirts out all over and makes quit a mess. I don’t know if there is any solution to this problem but I wanted to make someone aware of this.

We do want to continue to drink Gatorade, just wish an easier way getting them open.

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Isaiah Colwell

Feb 6, 2023
0

I had a recent purchase of a Custom GX bottle. When I first received it, I was very happy with the quality and it worked great, although soon after the valve mouth piece began to leak. It was tolerable at first but now it leaks constantly and is difficult to drink from.

It seems to be an issue with the rubber within the mouth piece. I was hoping I could get a replacement cover for the bottle, or replacement rubber valves.

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Kim

Nov 28, 2022
0

I have been drinking the 20oz , 8pk Gatorade bottles for years. Because of the price increases due to inflation I switched to your 10pk powder only product and reused my 20 oz bottles with my water to help with the cost.

My complaint is that your 10pk powder pacs for 20oz of water does not taste anything like your pre-made 20oz Gatorade bottles. Even when u put less water in your 20oz Gatorade bottle(like 16oz if water) and use one of your Gatorade powder packets made for 20oz of water the drink taste very watered down. 9oz of water.

9oz and 20oz of water taste more like water than like Gatorade. Please adjust so i can still enjoy drinking Gatorade. P. S. 9oz packets then 20oz packets in the stores which doesn't make sense because the Gatorade bottles are 20oz. Thanks

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Charles Appel

Nov 8, 2022
0

I purchased 2 12 packs of small bottles 3 of them had bad seals. See an example in picture.

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Tykeisha Mills

Oct 1, 2022
0

So my daughter tried to open the Gatorade and it wouldn’t open at all so I tried and it was so tight I threw it away it was glued on super tight it caused her a bruise on her hand

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Shannon Silva

Aug 24, 2022
0

Dear Gatorade, I am so upset and kind of angry. The only Gatorade I drink is the clear Ice Punch. And now I can't find it anywhere. Why would you do this? Just why? I have tried all of the Gatorades.

Like literally all of then. And then for years I would buy just the ice Punch. I had so many people try it and love it and they always ask me where do I get it. I don't know what to tell them now.

I have 2 close friends who are currently searching every where even online. And they're having no luck. I even used to stop in New Hampshire at a market basket on my way to visit family in Littleton new Hampshire just to get some.

And I would buy close to 80 dollars worth just because here in New Bedford massachusetts I couldn't find it. Please bring it back I miss it so much. I have one tiny…

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jayne decoste

Jun 29, 2022
0

The Gatorade super shake I purchased from Amazon has a white chunky substance inside and it made myself and my husband I'll we we drank it last night

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Arleigh Morozzi -Hocker

Jun 28, 2022
0

My son opened a red Gatorade that was apart of the 6 pack we purchased, when he took the 1st sip he came back in the house asking if someone was messing with him ... I asked what he was talking about and he said smell this and gave me the Gatorade he just opened and the smell was nauseating!

I immediately looked at the bottle and floating on the bottom are pieces of something!!! I dont what was done to this Gatorade but this is unacceptable!!!! I expect something to be done about this!!! I'm tempted to get this tested to make sure my son isn't going to get sick from this!!!!

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Ms. Sheila Clark

Jun 13, 2022
0

I wanna know why Gatorade is taking away the 32 oz bottles bottles and replacing them with the smaller bottles at the same price or either we pay in more for it we pay more for less are you guys taking away the 32 oz bottles is others is this temporary as a customer I love the 32 oz bottles They last longer as a cov19 survivor I'll fill in love with the 32 oz bottle of Gatorade Did you change your ingredients because it tastes different also I'm just concerned about the price in the bottle you making less but

charging the same price please bring back 32 oz bottles I've been searching for them everywhere Fruit punch is my favorite.

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Kenneth wright

Mar 4, 2022
0

Reduced the size of the bottle from 32 oz to 28 oz and had c the nerve to raise the price also. This executive that decided LESS FOR MORE should be fired. We will not purchase any more.

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Kenneth wright

Mar 4, 2022
0

Who ever decided to change bottle size from 32 oz to 28 and raise the price at the same time should be fired. We will not continue to purchase your product unless this gets corrected. We understand prices going up but not paying more for less.

We will find something else to drink.

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Diana Petruzzelli

Jan 6, 2022
0

I purchased 2 GX NFL bottles for my grandsons for Christmas. When they opened them quite excited they immediately put the Gatorade in and one leaked. My son contacted Gatorade and was told this is over 30 days. Yes, it might be we were all told to order Christmas gifts early because of delivery issues.

Top of the bottle is defective piece missing and that’s why it leaks. My order 5ODVGL4O and it is the navy bottle. I don’t want the cover just the bottle. Please help! Thank you

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Diyanne burt

Nov 29, 2021
0

I got a Gatorade and I just bought it and I started drinking it and it tasted funny so I looked at the bottle and it looks like it has mold in it and my stomach is acting up i don’t know what too do but tell y’all before I go any further than this

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Charles Cutillo

Oct 4, 2021
0

Whatever possessed you to make a cucumber flavor? I just tried it and I dumped it down the drain. I very rarely waste food but that was nasty..CC.

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Samuel hicks

Aug 17, 2021
0

no complaints. Just suggestion. You guys should make Gatorade ices. And Popsicles. We eat a lot of both on my job. And we also drink a lot of Gatorade. With that we can kill to birds with one stone. If you do decide. Remember me. Lol

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lynn

Jun 12, 2021
0

my 3 out of 5 rating is based on the health benefits for me in a hot dry climate. I am a very functioning senior citizen of age 77.

However, Gatorade as well as 80 lb bags of grain, I ask strangers to either help me put the 80 lb bag of grain in my car or open Gatorade. This is ridiculous. At home, I have to hit the top with a hammer.

Not a little tiny Hammer but a 10-pound headed hammer. I suggest Gatorade do a quality opening test so that those who try to open it do not have to be 600 pound bench press u people.

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Sophia Rohder

May 14, 2021
0

I am writing a complaint to you because of the leakage in my Gx 30 ounce water bottle. I have only had this water bottle for about 2-3 weeks and it has leaked almost every day. I love the idea behind the water bottle, because it uses less waste and it is cooler than just putting Gatorade in a water bottle but I was disappointed when it leaked.

I have been using Gatorade products for my whole life and this product let me down. I still continue to use it because it looks cool and I will deal with it because I like advertising your products and showing it off.

I am not trying to be rude or anything, you are a great company I just wanted to let you know. I am extremely disappointed and I wist to hear back from you. Thank you, Gatorade.

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William Luebs

Apr 5, 2021
0

Just heard you are supporting an overthrow of our country by supporting BLM. I support equality of all, BUT NOT COMMUNISM. I will never buy Gatorade again

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Michael Coffey

Mar 30, 2021
0

I purchased a bottle of fruit punch at tractor supply in Ennis, TX. It tasted nasty like a chemical flavor I thought it was mabe a bad batch or something so a few days later I bought another bottle at a gas station it had the same nasty taste so

on my trip to California bought a couple more bottles along the trip thought maybe it was a problem local to Texas but after wasting roughly $15 on gatorade fruit punch I won't be purchasing gatorade anymore on a hot workday I consume sometimes 4 to 6 bottles a day times 5 days a week but this new change in flavor caused you to loose this customer I imagine gatorade will sadly go out of business soon or suffer a tremendous loss of revenue due to this change

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Caden

Feb 13, 2020
0

The bottle busted when dropped from one inch

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Violet

Dec 19, 2019
0

Hi, This is one of your customers. I would suggest to use non plastic cups. You could use your reusable bottles and you can have fill up stations so people can refill there REUSABLE bottles. I hope you consider my request. Have a good day

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Darlene

Dec 13, 2019
0

Every time I get a gatorade it's impossible to open it.. I have even cut the seal and still can't get the lid off.

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Venus Cooper

Nov 26, 2019
0

Twisting the caps off the 12fl oz bottles is very difficult

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Mark Thomas

Nov 10, 2019
0

My son got a Gatorade zero today and almost opened and drank what look like slim in the bottle before I saw it and stoped him from opening the bottle this looks extremely gross...

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Tabatha watson

Oct 30, 2019
0

I have a little league basketball team we celebrated our win for that day I have a team of 16 player i purchase cases of Gatorade 12pack my team realize a difference in the taste I notice it was a flat taste my team is in Florence SC my name is Tabatha Watson Po box 5301 Florence SC 29501. My email is tw_7777@ yahoo.com

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Anthony

Oct 27, 2019
0

The caps are always too tight And cuts my hands up and makes me bleed

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Maria Kirkpatrick

Oct 15, 2019
0

Why are you adding sucralose to gatorade zero? Don't you know that product is chemically modify sugar and increases blood glucose and insulin levels? If you want to make a better product add small amounts or real natural sugar instead of 30 + grams of refined sugar! Be honest and stamped the products with the items you are using when trying to make a better product. Fortunately many of us read the labels!

Sucralose is not safe for humans!

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John Hein

Oct 8, 2019
0

I recently purchased approximately 13 bottles of your Zero 32 oz bottle and the lids won’t twist off? This is extremely frustrating as this is an everyday item in our household as we cycle and work out and we sent them to school with our 14 year old daughter.

I am reluctant to purchase any additional bottles as I don’t want to lose any additional money.. I am sure your aware of this issue and am actually surprised you didn’t recall the product. Thank You, John Hein

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Michael Rodriguez

Oct 1, 2019
0

Why has gatorade starting tightening there bottles so tight that no matter what you do you can no longer get the cap off. What a major pain. I cant ipen up none of my bottles and neither can anybody else that I've given them to.

Whats the matter with these people? Have they lost there mind? Habe they gone completely nuts?

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Lynda Faye

Sep 14, 2019
0

Our family got rid of all of the Pepsi and Cokes; even natural oranges have too much SUGAR in them. Your 2nd ingredient is SUGAR ? Not even high fructose , so EXACTLY how much SUGAR is in each of the large Drinks? If it has sugar listed as the SECOND INGREDIENT ? Then , this cannot be termed a "health " drink; so you squeezed in the sugar by calling it a " SPORTS " DRINK?

Please call us next week ASAP.

And if we don't answer the ringing phone, please leave EXACT DETAILS in a message. That's why we have a recording set up ON our phone.

Thank You!

Lynda Faye

805-616-7394

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Lynda Faye

Sep 13, 2019
0

Our family got rid of all of the Pepsi and Cokes; even natural oranges have too much SUGAR in them. Your 2nd ingredient is SUGAR ? Not even high fructose , so EXACTLY how much SUGAR is in each of the large Drinks? If it has sugar listed as the SECOND INGREDIENT ? Then , this cannot be termed a "health " drink; so you squeezed in the sugar by calling it a " SPORTS " DRINK?

Please call us next week ASAP.

And if we don't answer the ringing phone, please leave EXACT DETAILS in a message. That's why we have a recording set up ON our phone.

Thank You!

Lynda Faye

805-616-7394

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Bonnie

Aug 28, 2019
0

Bought G2 fruit punch 1TL0527191274 tasted awful. I drink this all the time so I know what it usually tastes like . Can’t even describe how bad it tasted . What is wrong with this??? This is not the first time this has happened but the is the first time filing a complaint .

Seems to be happening more and more . Thank you . I know you won’t do anything about it but I am trying .

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Victoria

Aug 23, 2019
0

I got a 6 pack of frost gatorade and I found a thorn in my drink. My whole family drinks gatorade as well as my daughter. I am very upset about this!

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Liz limone

Aug 17, 2019
0

I bought your product and there was mild inside the bottle I will attach. Photo

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Edith Britt

Jul 15, 2019
0

I buy Gatorade Zero all the time as I can't have sugar, I have to use channel locks in order to get them open. I can't even take it to work as I can't open them. I was having my son do it for me until he bruised his had opening the bottle.

If this continues to be an issue I will switch brands as I am not going to hurt my self opening the bottle. It appears to me the caps are not being perforated enough.

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Jeff Mears

Jul 1, 2019
0

Why are your lids so hard to open your lids on the 32oz bottles My wife cannot open it

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Steel Morgan

Jun 25, 2019
0

Your new radio advert on Pandora a female and an Afro american so brave,so culturely correct so so WOKE. What's next? Tired of this forced anti racism messages... I think your the racists. Won't be buying your product either.

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Sterling Carver

Jun 16, 2019
0

I love your products, but I opened a green Gatorade and it had metal shavings in it, I drank half of it before I noticed. I still have the contaminated bottle

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Candess Heath

Jun 3, 2019
0

We purchased a pack gatorade from Publix. Before opening one of the bottles my husband discovered so strange white/clear particles. He nevered opened the bottle, thankfully, but this is completely disgusting and cant be safe. We have actual video of the substance floating.

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Robert Leathe

May 11, 2019
0

I bought an 8 pack of lower sugar raz lemon aid. A bottle. Just one turned clear. Still unopened.

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Anthony Campagna

Apr 14, 2019
0

My complaint is that I have purchased many Gatorade squeeze bottles in the past, and they constantly leak. I continue to buy Gatorade products because I am loyal to the brand. Since I keep buying these bottles hoping they won't leak, I keep getting disappointed with this product.

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