McDonalds Complaints Continued... (Page 5)962+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
My wife and daughter and myself went to McDonalds in Glenwood, AR at approx 7:10 p.m. on Thursday, July 12th . We went through the drive thru and ordered exactly this
2 mcdoubles mayo onion only
3 small fries
1 large coke
2 apple pies
We sat in the drive thru for quite some time (approx 10 minutes) and received our order incorrectly. We got 4 mcdoubles mayo onion only and all the rest of the order was correct. When we then had to come back to the store to get burgerss corrected, the inside was completely empty. Not one customer inside and we had to wait extremely long for our food. And then given the wrong items to then be treated like crap. The burgers yanked out of.my hands and chunked in the trash right in frobt of me. Very rude. And to think, McDonalds is one of the only fast food restaurants in our small community to choose from. But they make it really easy to avoid them at all cost. Customer service is horrible and food is consistently incorrectly made.
Cocoa fl,went in for a fish sandwich no cheese xtra target sauce,they were charging me additionall 45 cents for a condement,that's like charging xtra for kethup. Needless to say I did not stay cancelled my order and left, I will not pay extra for a condiment I just won't go there I mean the sandwich itself is 339 and its barely the size on the regular $0.89 hamburger.
Love McDonalds but ate and used the restroom at McDonalds in Le Mars Iowa. The bathroom was disgusting!!! The general appearance of this location floor and tables was not as clean as I would be comfortable eating at. This happened July 12 around 2 pm. Thanks and not the first time I was not impressed with that locations cleanliness
Hi, Iam writing this this morning my daughter was having a problem with her bank card .She goes there 4 times a week for my granddaughter they gave her food and then took it back , my granddaughter then was so upset, the thing that bothers me is i know that everyone has to pay, just don't know how they could take it back it was for only my granddaughter they went to the bank which is two minutes from there and then returned and got the food , she is only 4 years old and didn't understand there are good people in this world and she would of came back and paid, again all the hurt that was done all over a breakfast just upset me and was wondering if there is such a policy for customers that they see often Thank You and have a great day.
I am upset with the small amount of gravy that my local McDonald's at 3000 N. Main Street in Hope Mills NC 28348 -#5749. I have been informed by employees at this McDonald's that they will start giving you a reasonable amount of gravy on your Sausage Gravy Biscuit. Last week they did just that but this visit 07/11/2018 I ordered the Sausage Gravy Biscuit and there wasn't even enough to cover one Biscuit. When you complain and ask for more gravy they will charge you $1.00 more. I don't have a problem paying you $2.79 for the sausage gravy biscuit ,so you should at least allow me a reasonable amount of gravy on my order. Sincerely, Larry Parker , 914 Linda Ave. Fayetteville NC 28306.
While across town on my way home I stopped at 1785 e University in Tempe Az. store #22111 @ 5:18 p.m. used drive through, lobby was closed. orderd a bundle. As i got home to enjoy my meal with my family we notice that the big macs only had one hamberger patty. I called the # on the reciept, 480 446 8619 three x's with no answer. Again across town, no answer by phone, lobby is closed. Very disappointed. Ate anyways we were hungery. F.Y.I. KS# 13 07/11/2018 05:18 PM side 1 order 19 surveycode 22111-13190-71118-17182-00140-4
yes, today July 10 th at 9:03 am pulled into the McDonalds on 9mile in Eastpointe MI. to get a sausage mcmuffin before work. i pull up to the drive thru window. There is a hand written sign out of order pull to the 1 st window. Had to wait 13 minute while the car before me was searching there car for change. I pull up to the 1st window, there is another handwritten sign that states "exact change, debit or credit card only." I ask the attendant i only want a sausage mcmuffin can you brake a 5 dollar bill. She stated nicely Did you not read the sign. I state yes and thank you then left. I proceeded to Tim Horton's I guess my question is, this McDonads was open at 6 am how many customers did it lose to Tim Horton's, that is only 7 blocks away,because the had no money to make change.Did no one know how to open the safe. Did know one try to go to the corner store to break a 20.00. i am sorry but there is no excuse. Thank you for your time
McDonalds Rest. 1977 Cumberland Falls Hwy., Corbin KY.........................
My husband and I stopped in Friday July 6th around 1:00 AM right after midnight on Thursday. Ordered four cheeseburgers and a large order of french fries. Paid young unkempt man at window.
Drove to next window and noticed more young unkempt people behind counter. Didn't notice any McDonald uniforms on these people. A young female had a sleeveless dress with criss crossed wide straps in the back exposing her bra. We commented to each other about the young people and the unprofessionalism. We recieved our food and left.
Luckily, I decided to get my burger out and eat it in the car. I opend it to remove the pickel and found there was NO MEAT. . My husband told me to check the rest of the burgers. Unbelievably there was NO MEAT on the others and the fries were barely warm. Needless to say, we drove back. Explained to the young woman that there was no meat on all four burgers. Her comment to us was that the cook was very stupid and that he was the dumbest cook she had ever known. (not making this up people) We let her know the fries were barely warm. She said they were going to get right on it and get us taken care of. She asked us to drive forward and wait. We waited and waited until my husband became impatient. He backed the car up to the window and asked the young man what was the hold up on our order. He said it was coming up in a minute.
We waited and waited again while looking at the young people behind the counter talking and standing around.
Finally the order came. We checked and found hot fries and meat on the burgers but no napkins or the extra ketsup my husband had previously ordered.
This is by far the worst McDonald's we have ever visited. Can't imagine what the restaurant looked like inside. The owner needs to know this and the manager should have approached us with an apology. Whew!
Mc Donalds located in California city ca on 9628 California city blvd. Have been using $1 dollar Sandwich. Coupon located in Mc Donalds app, and have been purchasing a Quarter pound with cheese that is supposed to be 100% real beef but actuall have been using leftover beef to serve the $1 dollar sandwich for the quarter pound with cheese.
Please advise the best time of day to visit this restaurant for good food or good customer service? I haven't found any time of the day that the restaurant personnel are courteous or helpful! I went through the drive thru at 9:00 PM tonight (07-06-18) and could not see their menu board due to NO LIGHTS on any of the menu boards. I asked that the lights be turned on and they could not do that! The lights may be on a timer but they should be on by 9pm and if not, the timer needs changed.
I wasn't sure what " type" of shake item I wanted. Order taker said SHAKE MACHINE WAS DOWN!! This is the third time I have gone in at different evening times and the shake machine has been down. The shake machine could be put on wash during the times of 3:00 am or 5:00 am and it would not create a problem. I told the order taker well I can't see the menu board and you don't have any type of milkshakes so GOODBYE! Ridiculous!! This would be a "good place to start a restaurant!" I speak from plenty of restaurant management experience as I was the manager of several restaurants and have 10 years management experience. I was paid well, respected my customers and my restaurants made money. Thanks for listening, Michelle Sutton email@example.com
I visited the McDonalds at 2014 Irby St. Florence, SC today and the service was pathetic. On top of getting my order wrong, it took at least 10 to 15 minutes to get my order, there was only one other person waiting inside the store. It was hard to understand why it was taking so long because there were at least 10 associates standing behind the counter (not including the cooks and sandwich artists in the back). The manager and assistant manager were among the 10 associates. If this store makes any profit it is a wonder. The owner of this franchise would well served to take a good hard look the operations at this store.
I've been going to the same restaurant in tacoma wash.980404 on 72nd pacific ave.I order sausage egg mc muffins 2 for about year and a half my complaint is more then not most visits the muffins are so hard you cannot bite into them I've brought this to the attention of so many different mangers .some replace the food some say bring in the receipt I'm always in a hurry not looking for free food I just can not understand how a muffin could get that hard it's been a constant problem I've worked in many restaurants it's pretty hard to over cook a English muffin unless it's burned and I've received both burnt and stale hard as a rock wouldn't give it to the homeless person.that should say a lot you have a problem I will visit one more time and if I waste almost $7.00 on 2 more inedible mc muffins I'm done with your business sincerely Tom at firstname.lastname@example.org
The bacon mc double are ok but the bacon is like eating rubber most of it is fat. On your app there are No prices for any of the Coffees and doesn't McDonald's care at all how each and every store are being Operated !!!!!!!!. Plus the McDonald's that I go into there is little or no real management.
Received a phone call at approximately 10:49am from a person named Ashley concerning some feedback I provided to the customer service number at 18002446227, ashley said to mention the name Ashley in mc donalds when ordering and also mention that Ashley said an ice latte would be on the house. So i did today on 6/30/18 in the morning and received a plastic cup with uknown substance Inside not a latte at all. Appreciate the gesture but it was an uknown substance and that I do not appreciate.
I was in the shop to buy food for my family and i have received a very poor service. I have asked for manager and they Refused to call him or her for me. We were left unattended without any notice for more than 5 minutes. I have sent The lady called Goitse, Mpho and to call manager the just ignored me. I am so disappointed really about the poor service. On top of that o have waited for my order for 45 minutes no communication. I have also spoken to the guy called Ditiro and he told me that Manager said he or she is busy. Is this how you handle your customers. A guy called Eliot attend me only after i have sent my complaint. I will never go and buy there and i will not recommended anyone to buy there. Disappointed with poor poor poor service. If you think i am not telling the truth sent unknown person there and this is not for the first time.
076 861 5162
food all over the place, floors greasy and slippery, fry girl told the order taker to stop taking orders. out of 8 beverages all were water except for three NEED I GO ON? I WILL NEVER GO BACK THERE ONLY IN THE WHITE NEIBORHOOD DO YOU GUYS CARE ABOUT BECAUSE I HAVE CALL ABOUT THIS BEFORE SO GOODBYE TO MCDONALDS
worst svc. ever = I had to wait over 15 minutes to receive my order + a 5 minute wait just to place the order
all in all = it took over 20 minutes to receive my simple order of 2 mcmuffins = all of the workers are evil obama clinton
deep state democrat racist scalawags who hate white americans = like myself = I will HATE mcdonalds for all eternity
you evil basdtards are ALL evil "obama-clinton" democrta communist nigger nazi thieves = damn you bastards to hell!
Yesterday I went to the Mcdonalds at Park Place Mall in Tucson, Arizona; there were about 4 people ahead of me; while I was waiting I saw that one of the customers before me had 9 individual orders; each with its own money; the line was getting longer and the gentleman working the counter did not get more help to move this line along. After standing there for 20 minutes; I gave up and left even though I really wanted a Mcdonald's Fish Sandwich. When I looked around a little while later; the person with the 9 orders was waiting for the orders and the line has not gone down. In my opinion this was not what I would call fast food. if you have to stand and wait to order for a long time; that is bad. I will probably not ever go to that
Mcdonalds again and that's a shame because I happen to like their food. Could someone please contact me reference this matter; it was very disappointing and I don't know if I would recommend that place to anyone.
North Ridgeville, Ohio Lorain road location. Double Quarter Pounder was RAW... Took it back in and did not get a new one. Left disappointed.
I am a regular at McDonald's. Coffee at least 3 times daily. I take my grandkids there and often grab a sandwich for lunch. Jerseyville, IL McDonald's has to be one of the worst..Often times, no complaints. However, the last month service has gone very poor.. I always get cream in my coffee.. Many times, 3 to be exact, no cream when I get my coffee to work. My granddaughters happy meals are not complete.. No fries, wrong items, etc. The turnover of employees seems to be very high... Today, I experienced the same thing. One poor girl working who appears to be training two new employees at one of the busies times for drive through.. I no longer see any familiar managers.. I think I need to look somewhere else for my coffee fixes...
Specifically referring the the south college mcdonalds in fort Collins, Colorado. they are going through yet another remodel and choose to stay open even though it horribly inconvenient and a disservice to their customers. the customers get nothing from this remodel, could care less what the building looks like. on top of this they have raised their prices again. they are thieves who think they can charge whatever and treat the customers poorly. I will go elsewhere, the food is very low quality, hamburgers so thin you can see through them and grainy. awful
I purchased just a lg. hot coffee at rest.#2599 at 10;08 am.When I got back to the car and went to put the cup in the car cup holder,it popped open and sprayed hot coffee all over my car seat and my hand.I doused it with bottled water I had.it turns out that the paper cup was damaged on the lip and that is why the lid didn't fit correctly.My hand was painful and red the whole morning at work.
I just had a new quarter pounder and it was the worst thing I have ever had. The burger was dripping in grease and I had to use napkin just to eat it and catch all the grease. Could not even eat it. It was dripping grease all over me and my car. If you used quality beef there should have been that much grease. Come on this is not healthy. Never will have one again. Thanks for listening!
I would have given store 3663 in Westminster Md. 0 stars if that was possible -- the poor service, long wait, and poor quality of the food when we finally received it on 12 June was brought to the attention of the store manager, with many promises by him to make good by sending us a McDonalds gift card, to be used in any store -- to date, nothing has arrived -- the last message we received said the card(s) had been mailed on the 20th, nothing has arrived as of the 27th, and most of our inquiries go unanswered. Clearly not high on his priority list. We are asking for the name and contact info for the district manager, and/or of the owner, and are asking for any simple resolution to our request -- it's time for McDonalds to fix this. Thank you.
Out here in Rwanda CA. Wanna the manager won't serve the home less for the past for years this is been going on so much tussle there's a bout a forget of us or more where going to the medeia
I asked the weight of a mcdouble hamburger patty and it was a problem telling me. It was a simple question
McDonalds Restaurant #12157
Mequon, WI on 6/22/2018 @ 9:55am
Upon entry the crew demeanor was horrible! No one smiled, no one seemed in a hurry to place my order. There was one person waiting for their food already. One female worker with an attitude , who I am assuming was trying to go on break, was standing about 4 foot from the cash register we asked if she was waiting she told us to go ahead. We stepped to the register to place order and a guy (who I assume was still training) had the register open attempting to break a coin sleeve he closed the register and very softly spoke while still holding the half opened coin sleeve. I told him I could not hear him so a tad louder he said “go ahead”.I told him I wanted 2 sausage egg muffin meals with breakfast sauce and one with a coffee and the other with an orange juice. He looked at me very confused and said “two sausage muffin meals?” I said yes he said “oh I put in 3.” At this point a few other customers walked in and the lady that was trying to go on break walked back around the counter, with an even worse attitude, to assist the guy with putting my order in. I had to repeat my order another 3 times and just to be told they didn’t have orange juice. Meanwhile, a few other people walked in to order and one lady asked if they could open another register and the female worker just looked at her with an attitude and shook her head. I said oh ok then a milk. She told me my total and then walked off. I used my debit card to pay and then the guy handed me my the receipt and said have a nice day. At this point I was waiting for my food to come ready. Two different people from the drive though came in to get their order corrected. Another worker walked in to start her shift who also had an attitude, started to ring people up. Not once did she say hello to anyone or smile. Several people told them they were out of ice and lids. Not one worker said sorry or went to stock the empty stuff they just took a lid out of a sleeve from under the counter and handed it to the customer. Now, there are about 8 people waiting for their orders. Three people received their order before me due to the drive through girl clearing my order before I received it. The worker that was trying to go break ordered her food and went and sat down. The worker who had just clocked in a few minutes ago kept playing with her phone and even had her phone sitting on the counter next to her register. When she wasn’t playing with her phone she either had her arms folded with a horrible look on her face or was too busy with her hands down the back of her pants trying to pull them up or whatever it was she was doing. Either way, that is absolutely unacceptable!!!! I do not want you handling my food or drinks or touching anything after you just had BOTH of your hands down your pants!!! It took 18 minutes for me to receive my food and then I still hadn’t been given my milk or coffee. The front end manager handed me the drinks and I had to ask to get creamer. She had 3 very long fake nails and the others were missing making me wonder if they had fallen off in someone’s order! Out of all the customers, I was the only one who was apologized to for the wait. As a former McDonalds employee, I know the standers that are expected of the employees. NONE of which were met at this location. Not one employee seemed to want to be there nor do their job. I know times can get busy and hectic but that still do not excuse the lack of worker ability nor customer service. The only crew member that was attempting to hustle was the back of house manager making the sandwiches. The women’s bathroom had urine on the floor and needed some serious attention. The food and coffee was barely warm. As many of McDonalds I have visited in my life, this location is BY FAR the worse!!!!! This entire crew, minus the trainee, needs a serious attitude adjustment and need to be re-education on what customer service means and the expectations of the job they were hired for!!!!
Your McDonald's store on dream street in Florence kentucky is the worst. I went there on June 15, 2018 at 9:30 pm . I was in the drive through for 30 minutes and when I did order the manager said there was only one other person working there besides her. She told me that she was going to close. That store lost so much money that night. The drive through was all the out to the street and a lot of them were leaving because of it. Someone needs new management. Sad very sad....
I have lost all confident in the two McDonalds that we have close to us as they just don’t care about the customers and the stores are ALWAYS dirty and can never find a seat and that they only care about drive thru. Its too bad you don’t have someone who can impersonate a customer and see it thru their eyes as this will tell the whole story.
I have work in food service most of my life, and it’s an embarrassment to see how these stores operate, and if there were competition in the area they would not be in business, as people deserve to be treated as guest not just another number on the screen.
One of the other stores that we visit we waited 30 min just for a plain chicken sandwich while fifteen other tables had been taken care of, when I talked to the manager on duty I was informed that they were short staffed and that they apologized but if I had any time to eat somewhere else I would have but instead my 30-min lunch break was over and had to eat on the run and ended up buying a Snickers bar just because I would not have time.
I hope this response and survey doesn’t land on deaf ears as I feel it might, because the bigger a business becomes the less important a customer will become and more important is sales.
Please PROVE ME WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I submitted this complaint to McDonalds and they NEVER Followed up on this as I guess they would. God I hate being right.
I went thru the drive thru ordered a double quarter pounder meal with a coke went fine got my food pulled over in the Walmart parking lot to starting eating my meal Now I eat all my food before drinking anything so when I got to my coke and took a big drink and wow to my surprise my was not only coke but it had whiskey or rum in it and strong too at first I thought I was crazy so I took it home to have my wife taste it and she was surprised as I was it definately had alcohol in it I called the Spanaway MC and reported it to a manager she told me she was going to tell the other manager and would review the camera footage she took my name and number but I have yet to hear anything from them I have the coke in my fridge I'm not sure my next step is going to be this is a really serious thing and should find out how who and why someone put alcohol in my coke just lucky this time it was not a child who received this coke
The person who took my order at the drive through window at station mall, Altoona, pa 16602 on 06/12/18 was very rude by making me feel rushed to order, extremely poor hygiene, and handed me my change and turned and walked away without saying thank you or have a good night. She seemed so disgusted that I was there to order food. I will never return to that location ever again.
Waited in the drive thru of so minutes place order still waiting to pay get to window to pay waited some more get to next window to get food gave me my drink ask me to pull up they would bring food out. Waited 12 minutes they bring me my food. The food was cold not warm why did I have to wait 12minutes to get cold food . Extremely dissatisfied very poor service.I
893 Garrisonville Rd
Stafford Va. 22554
2 drive through windows creates confusion for your staff in keeping orders straight, 4 out of 10 orders are not correct;correct (sounds like a small % ); however. when you live 12 miles away, it becomes a wrinkle in your day. My 9 year old grandson, a pain when his food is not right, likes plain burgers with cheese ( never eats bread) frequently has to have his fast food washed off and re-fixed at home. I have learned to pull over and check each burger before I leave. June 9th his burgers were wrong again so I drove around again, The order girl asked if I was the burgers and mocha, I said no 2 plain double cheeseburger; she said drive to the next window, At the 2nd window I was asked if I was the burger and mocha-repeated my order-she asked if I had my paper - she closed the window then returned with a bag, When she handed me the bag, I was trying to return the other food, she closed the window and walked away. I pulled down and checked my order and found 2 plain burgers in the bag instead of 2 plain double cheeseburgers. At his point I was to mad to go back and talk. Your staff at the windows should practice customer service and learn to smile and greet customers..People should feel they are welcome at McDonald's even if orders have to corrected.My grandson thinks we should eat more chicken and tacos until they learn how to get the orders right
I'M A US NAVY VET AND ON MY WAY HOME STOPPED AT MCDONALDS IN ST MARYS ON JUNE 8TH FRIDAY AND PLACED A ORDER
BETWEEN 1:30 AND 2PM, I WAITED 40 MIN. FOR A FISH SANDWICH AND FINALLY WENT IN TO COMPLAIN AND THEY PROMPLY
GAVE ME MY FISH SANDWICH AFTER I COMPLAINED, NO EXCUSE FOR THAT, POOR MANAGEMENT I WOULD SAY, SURE PEOPLE MAKE MISTAKES, BUT UNACCEPTABLE IN THAT PLACE OF BUSINESS, I BELIEVE THEY FORGOT AND I WILL NEVER GO IN THERE AGAIN, I'M SORRY BUT THATS THE WAY IT IS, BEST WISHES, FRANK.
I was at the north reading rd Ephrata Pa McDonlds this morning and I sat in the drive thru line for all but 20 min. They only had 1 person working both windows and when I got my order (after I had driven away) I noticed my order was even wrong! This is ridiculous that they only have 1 person working at 7:30 in the morning!!!! I will probably not go back there!!
Good Evening, I am writing this letter to file a recent compliant. I went to the McDonald's in my neighborhood today 6/2/2018. Unfortunately, my experience in the drive thru was horrible. I sat in the line from 5:44pm to 5:54 pm just for a Southwest Salad. I am not certain what is going on with this McDonald's, however this is not expectable for a Fast Food restaurant. Possibly this site needs additional help? I know this is not how McDonald's wants to be recognized. However, this has happened on numerous occasion1s.
Richton Park-McDonald's ILLINOIS 60471
I contacted the store directly and the manager had a awful attitude after 3 attempts to get what we wanted I called to discuss the issue an the manager who stated her name was Susan was sarcastic and very rude and would not resolve our issues nor did she want even talk about it she rather argue than try to explain to me that they were wrong so we paid for three items that we did not want nor do we order and she did not even attempt to fix it, sad that a manager is so childish an would rather talk over an I've worked in the restaurant industry for 25 years an never have I experience a manager that was an awful as she was,so we spent money on 3 items we didn't want nor ask for because we did not know the proper name of the coffee the drink that we ordered she refused to even look and she kept saying we don't have frozen coffee instead of explaining to me that their coffee was called certain things she wanted to argue about it, pathetic service when management can't control themselves 1 even 2 mistakes but 3 an to then have her conduct in a manner to which she did ,maybe McDonald's has just taken anyone who doesn't remember there job title and how to act,I've dealt with employees who had more common knowledge than her,I've been a customer for a long time an I'm ashamed of McDonald's an who they allow to resolve issues,very dissatisfied an shocked at this type of behavior she might not care but I work hard for my money an this is has a feeling of takin my hard money from me an didn't care shame on u
They blocked off all the doors and said the lobby is closed and it dont close till 5am here. Then after they said they was closed they let people in but not me i feel like they was being racist toward me me cause im half white. And they told another lady they was closed too. A black couple they let in. There something needs to be done bout this. This is at your marion sc 29571 location.
Every time we come to Mc donalds by the entrance by carnival mall, which we visit twice a week they tell us that we need to go and park something doesnt work, but everything outside work and the card machine, is this purr laziness or what??? Also what happen is that u can place an order by the drive thru and pay then they will tell u to pay and go park when there is no one infront to wait for an order!!! We are a family of 5 and spend alot of money there and like i said twice a week, but this is getting out of hand and if this wount change we will rather drive to another mc donalds.
From a very very unhappy customer!!!!
quarter pounder with cheese was not cooked completely. This has happened twice--yesterday, May 8, 2018 was the second time.
as expensive as these are, I do not appreciate having to throw 1/2 of it away.
this happened both times at the Mc Donalds in Thurman, Ohio.
I placed and order when I got to the window to pickup I was told that the French fries were cooking would I move up. More than happy to wait for fresh cooked hot fries. To my surprise when I was given the bag the fries were not fresh cooked infact they were cold, (very cold) This is the second time I have not been happy with this McDonalds.
this is the second time this has happen at the Mcdonalds on Greenville Blvd, Greenville, NC. Service was very slow and employees not friendly at all.
I ordered a large Moca Fappe, it was in al large cup but only about half full and whip was then added to make it look like it was full and the whip was not even at the top of the large cup. When I questioned if that was large I was told very rudely that it was. this is the second time I have gotten less than a full cup. thought maybe the first time was by accident so I did not say anything. I did not say anything then since it was packed with customers. I eat at Mcdonalds several times a week and was very sadden by the service at this location.
I ordered the Big Box, extra plain burger and large f2f at 5:30 p.m. after approx. 20 minutes I went to manager asked if my order would be ready soon. He said "I thought that one had been served". I said "no I`m still waiting". Finally got my order at 5:53 p.m. From the temp. of the food as well as taste I believe they found my order sitting waiting to be served and they gave me my order that had been sitting for at least 20 minutes. There was no apology to go with my cold soggy ff and burgers no "sorry for the wait to go with my hard stale hamburger bun.
It was Restaurant #4518.
dear mcdonald my name is Atif malik Deputy captain of the army from askri 14 rawalpindi 03415772011 Today I went to your branch at jinnah park rawalpindi I am going there for eight years But today, for the first time I feel so bad there There was one of your female employee Naila This name was written on their shirt i was so hurt today by listening to such a dirty language With McDonald's Staff That my heart is broken today after going there That's why I can not go there with my family So please keep your quality as the first Otherwise we have some other options.
You gave us coupons so we could try McDonald’s in Sidney me again no grilled chicken again this time machine broke what is wrong with this place
Bad meal didn't eat it about $8.50 want my money back April 14 at about 12 sylva NC 28713
today I ate at other place not a MCD
it mcdonald on 5341 glenway cincinnati ohio i go to mcdonald a t least for 3-4 time a week because it right down street from me i have lot restaurants around me burger king/rally/subway /firsch/plus more i choose mcdonald lately i have not been complaint but this time your third shift is very bad about 5:00 in morning on saturday morning i alway stop at mcdonald before 5:15 in morning because i know it take at least 15 minute for order i was there on 4/21/ at 5:19 am no one didn't answer for a least 5 minute so i waited a couple x minutes no answer so i drove around to place order inside the door are lock and said on your door that they open at 5:00 am so knock on door they walking around like zombie didn't response so i call no answers call again at 6:45 no answer this time really disappointed at customer service i work at hotel front desk so this business is 24 hour so can imagine i not at front desk for 5 minute when a guest come up to checkout or not answer phone i in business of make sure guest is taken care of i have so very bad time to but i smile and deal with it that business you in with customer service
i went to drive thru at 1130 on 4/19. my order was wrong The fries were old and the nuggets were hard. I tried to call that night but didnt get an answer. So i called the next day and talked to the night manager and he said he would replace my meal. I went up there showed my receipt and first the lady manager acted like I was lying and she was very rude. The night manager finally figured out who I was. I waited for an hour to get my replacement meal and then they gave me the wrong size fries. I asked for a cup and she said I only replace food not drink. The lady manager that was there at 8 pm was very rude.
I just watched an appalling incident on FB that someone took with their cell phone. A good Samaritan took a homeless man into a McDonald's to buy him a meal & the establishment called the police to have him removed. The meal was paid for & the good Samaritan & the homeless man were made to leave by police. The establishment would not give him his $$$ back. McDonald's is a public place & anyone should be able to go in & buy food & eat it w/o any discrimination. That is not what happened here. What's this country coming to? Please view this link to see what happened. I believe you also will be appalled. Hopefully some restitution can be made here & the mngr called on the carpet for treating a customer like this. https://www.facebook.com/ViralAudience/videos/166686257315103/UzpfSTE1MD...
Thank you for checking this out.
I almost died today from choking on a Egg McMuffin today because it had Egg Shell in it! The egg shell cut my gums and the rest went down my throat, I only realized it had cut my gums after I had almost choked too death; now I know how people feel that has almost choked too death, it's a CHILLING FEELING!
P.S. I guess there is no Quality Assurance at McDonald's, people be sure you check everything that you eat from McDonalds first; because all the shortcuts they have been taking the last decade or so must be catching up too them!
My wife and I were at this location on 04/18/2018 @ 02:30 PM. ticket #351 order # 51. They took our order and I paid cash and was given my drink cups. When I got to the drink machine the whole area was dirty and drink spilled all over the place there was drink spilled on the floor in front of the machine and down the isle way for several feet. I let someone at the counter know. They had someone come out to clean it up. He did not do a very good job. Then we went to get a booth or table to eat our meal and we had to go to 3-4 tables and booths because the were so very unclean with food and drink on them and around the area. Then when we got our food it was not very good either the sandwich had old dark leaves on them. My wife and I at this point decided to leave. I did not talk to management about this because I did not want to cause any trouble. We will not be going to this location again.
I would like to start this off by saying that I was under the impression that the drive through was for convenience ! I have experienced nothing but slow incompetent service each time being served by Nadia !!! This morning as usual I went through the drive through , slow taking order, but we have come to understand that multi tasking is not her thing , however we ordered 2 medium blueberry smoothies, 1 large coffee and a medium hot chocolate. When we got to the window we paid the amount due only to have Nadia at that time inform us that the smoothie machine needed to be filled !!!!! Are you kidding me, we have jobs to get too, and her incompetence just put us back 20 minutes ! she told us to pull aside and wait for the attendant to bring out our order, which we did . I finally had to go in and see what the hold up was, no smoothies were made, I asked for a refund and told Nadia that this is not an isolated incident, that she's incompetent on the window and every morning we dread her being our server. Had she of told us that the smoothies were not available at that time , we would have just taken the rest of the order, the fact that we paid to sit and wait on her convenience is beyond disturbing !!!!!! This location does have extremely friendly staff, however Nadia is not one of them. Using the Creditview & Eglington location is an everyday stop for myself along with the many staff I work with . Nadia is not the girl to have on the window when people generally like to start their day in a refreshing mood too take through the day !!!
I went to restaurant 3710 in Berea Ohio and placed an order at 10:17 pm today 4-17. This location closes at 11 pm.I ordered a hot apple pie and was told that "they were out." I asked the drive thru attendent why they did not have pies and was told they stopped making them at 10 pm because the manager tells them to to avoid waste.This has hapend before at this location to me and I complained as I am doing now.You're corporate office responded the location manager called me and I was assured it wouldn't happen again.so with enough time passing they again do what they want.I feel if you have a menus item it hold be available.
I seen the Mertle Beach incident where a man brought a homeless man in to buy him a meal. Management called the police to remove the homeless man just because he is homeless~!~ Then they made the good Samaritan man leave also. I WILL NEVER STEP FOOT IN A MCDONALDS AGAIN~!~ I personally know many people with whom we share experiences in life, and you can bet they will know about this~!~
The McDonald’s in myrtle beach Florida is full of bitches! Kicking out a homeless man how horrible
went through the drive threw ordered a sausage mc griddle went back to work which i work maybe 3 minutes away, opened my sandwich no sausage inside so i go back maybe 30 minutes later and told the manager her name April what happened she asked me wheres my receipt i told her i didnt have it because i was working but that I'm a regular customer i come here everyyyyy day for breakfast and lunch she was veryyyyyyy rude and told me she needs the sandwich back or the receipt..then she just gave a sandwich which was ok with me... i didn't like the way she handled it by being very rude..,,when mcdonalds need s change they come to where i work and i give them excellent customer service....she should've just tell me ok I'm sorry heres another one .... not give me attitude....shes new there she should be more friendly with the customers...otheres that go there say the same thing about her she's rude....the staff is great been going there for the last 13 years Sara assistant manager is great if she was there she wouldve taken care of me the right way ....this has happened before and i never got any negative response.. Im not a satisfied customer anymore guess ill be going to burger King...
Today I drove home with my husbands, kids, and my meals. My 2 girls had happy meals and my husband and I had Qrt Pounder meals. $27.70 for the total. We where very upset to get the happy meals totally wrong. My husbands and my meals where fine but not the girls. My order on the receipt was all correct but not the happy meals which is why I think someone at the Lake Villa, IL Mc Donalds does not know how to read at all!!!! ! Happy meal Ch Burger ONLY Shredded Lettuce and extra Pickle is what i ordered. Well they gave her a Chicken sandwich with the lettuce and extra pickle not a burger. My daughter said it was gross and refused to eat it. My other daughter ordered 4 piece chicken nugget happy meal. She got a cheese burger w ketchup and one pickle. She hates cheese burgers. So my kids didnt eat there lunch and I wasted my money. Very unhappy! when my husband called they didnt seem to want to do anything about it.
We need the foam cups back! I have been to mcdonalds several times in the past few weeks and the new cups start to leak really bad and also do not keep the drinks as cold. thank you!
on march 17 2018 at 10pm i went to the store at 660 memorial parkway Phillipsburg NJ 08865 when i pulled up we notice light were off, so the drive threw was wrap around the building and i was not waiting because they were taking forever. so i call the store and ask why the dining room was lock and there was no sign posted ( i have pic) and the time is post to be closed at 1 am , the lady told me there was only 2 people on because there was a call out, which means they should called more people in for that reason or put a sign up stating dining room closed due to lack of people working,,
WE GO TO MC DONALDS ON A DAILY BASIS MC DONALDS IN EXTON PA MANAGER JAKE 3/17/2018
.MY DAUGHTER HAS DIABETES TYPE 1
AND WE ALWAYS ORDER DIET SODA
THIS IS 3RD TIME WE HAVE GOTTEN WRONG SODA, BEING SUGAR SODA
I COMPAINED ON ALL OCCASIONS AND TOLD MANAGER JAKE HOW SERIOUS A SUGAR SODA CAN BE FOR A DIABETIC
HE WAS VERY SORRY AND REPLACED OUR ENTIRE MEAL THE FIRST TWO TIMES
THIRD TIME AFTER TELLING MY WIFE HE WOULD TAKE CARE OF US
HE TOLD MY WIFE REPLACE SODA ONLY YOU GET NOTHING ELSE
NOT GOOD CUSTOMER SERVICE MY, WIFE WAS VERY EMBARRASSSED
ROBERT & MARY GILLESPIE
I was at the Rydalmere McDonalds Restaurant Number #1535 on 14.03.2018 at 05:40 am. Me and my partner waited in the waiting bay for almost 15 minutes for coffees. When I placed the order I requested for Extra hot coffees and when I partner went inside he found the coffees were cold and just lying at the register.
He told the girl and asked to make the coffees again , The staff member gave him attitude and made the wrong order. My partner insisted the staff member that this is not my order ,can you please check it. She ignored the request and made the order incorrectly almost 3 times . She used inappropriate terms as well e.g. "you placed an order 8000 seconds ago".Then the manager intervened and served us.
order number was #84-REG#12
I went in to McDonald's in new Florence missouri and the first thing I see is a big a vary dirty mess of ketchup right in front of the main counter and then I get up to the counter to order and noticed that there were two people I thought were in line two order but then I noticed they were there just hanging out chating with the employees and were even going behind the counter and laughing and joking with people in the drive thru window then I asked for someone to take my order and was treated vary rudely and and when I placed my order I had to tell her several times what I wanted and had to ask her to take off things I didn't order because she was more into her friends conversations more then what my wife and myself were saying and then I get my drink cup and head over to fill my cup and the drink area was filled with spills and trash all over the counter as I get my drink I head over to the table and wait for my food when I got my food the fries were cold so I returned to the counter and asked for fresh fries because they were cold and got a additude and she mumbled under her breath by the time I drank two glasses of tea and my wife finished her food my fries finally was done and this is not the only time I have had problems at this location but this is the first time I have made a complaint and I will say this I will not ever return to this location I did take pictures of the mess but could not get the attachment to up load them and I as I was leaving the store the employee came out to clean the floor and I noticed she didn't have a mop she used a hand full of napkins .thank you for taking the time to read this
on march 4th 208 I went to drive through and this mcdonalds aloud strangers to come in and make fun of me and ake my order they served me garbage write off food and a large cup of urine I did not deserve this treatment they even made me pay full price for it mcdonalds restarunt number is 10423 order 53mks number 13 sidel I want them all fired for who took part in this I got sick and went to my family doctor on this because Ib een treated for a cervical cancer I don't want to have to do a lawsuit but I can if I do not get an appology letter and explaination of why they aloud tis at there store I worked mcdonald's 3 times and never had such disrespect before this is one of the reason why I wont comeback 608-408-0450 I want the managers replaced and fired for lack of ability to allow this to happen to me
I live North East PA and not far from DE. Every area McDonald's I go to is LOUSY!! (food, service). It's basically slop. The double cheeseburger's
are dried-out, the French fries are not cooked properly ex. not brown---I give them to the seagulls they love them. The quality is gone!
As far as the service sometimes I don't even get a thank you(that's in drive thru) just push the food in my face---I'm totally disgusted with
the food and go elsewhere to have lunch.
I've been wanting to send a complaint for years, but figure it's not going to make a difference. Like who cares?
I bought a to go 5 fish sandwiches today (2/23/18) & one of the fish sandwich's fish is missing. When I got home my husband drove back to Mc Donald for missing fish on his sandwich. He drove 4 miles of that single missing stick or square patty of fish. We were furious about it. The Hispanic guy in charge did not even apologized for my husbands for the special trip or inconvenience. My husband gave them back the bun with a missing fish and the cashier hand it the manager. They just slipped the fish in the bun touched by the cashier and gave it back to him. It is unsanitary since cashiers are touching cash and their hands were dirty. Is that how they treat their customers for not even a customers fault of missing fish? Especially now of the flu season & different virus/germs around. I told just my husband to just trashed the sandwich since I work at the Hospital as a scientist.
Mc Donald Restaurant # 3187
I always thought your big Mac was the best burger out there. But lately they are dry and barely any Mac sauce. I brought it to there attention and they said they would tell the cook. When I got the second sandwich it was as bad as the first one.I didn't ask for a deal or anything free just a good sandwich, couldn't get it. Even was told at one McDonald's that if I wanted more Mac sauce it would cost me more. When they don't even put as much on as they should?
Our orders are never right at the battle creek Michigan 49037 on Columbia avenue. in and out of the restaurant. Our order is anywhere from 50-70 dollars for 9 people.
I know it may not be the normal order but time and patience can make putting it together correct every time.
on 2/17/2018 we had a take out order and 75% of the order was incorrect.
order was supposed to be 4 big mac meals large with shakes, 3 mighty meals with choc milk and gogurt , 1/4 lb cheeseburg deluxe with shake. (unfortunately my 3 toddlers didn't know to tell me their gogurt was missing until after the second trip was over and i kept getting hung up on)
instead we got one big mac meal was missing, 2 big mac meals rung up as medium, no chocolate milks, all fries that were there were medium.
Called store told them what was wrong we were told they would not fix the incorrect 2 big mac meal mediums, but would give us missing large mac meal and shake, 3 chocolate milks.
upon arriving to the store: was given 2 milks and told the manager (young african american lady) there were to be three milks, mac meal and one missing large fry. I had receipt with everything circled and what was missing written on it, it was never asked for. After coming home 2nd time and frustrated again it was wrong. Called to tell them and the manager said it was all in the bag and everything else would be based on the receipt (she never asked for or saw)
This made me angry and i elevated my voice to tell her it is not what i spoke of i was hung up on. Called back she said we have caller ID and hung up. I had someone else call and she again said this conversation is done, had to call several times before i got a different person to answer. The new person identified themselves as a manager but it was not the same person spoken to before and the one who hung up on us several times, and she spoke to us with the manager we had talked to answering in the background. I was told to hold on during the conversation if she was the manager she could have handled the problem alone.
I dont appreciate at any time being talked AT, treated unprofessionally, and never to be called a liar. The first order was wrong, second (fix it) was wrong but WE were supposed to think that they couldnt have messed it all up. When twice in a row two trips they were wrong. So we ordered large on every meal but was told basically too bad, OH BUT BY THE WAY TRUST US WE DID THOSE TO MEALS RIGHT JUST MESSED UP EVERYTHING AFTER THAT. How would anyone think they did any of it right after all this. But it was what we were told to do.
During this the Manager kept referring to the receipt and what she said re receipt wasnt correct understandably since she never saw it. This whole thing felt racist, the way the manager talked to us and handled the whole situation. I even asked and told second person without raising my voice because it was making me feel uncomfortable hearing her in foreground during our conversation and she said it was rude and hung up.
I called back the Manager answered said this is the black girl you asked about don't call back or i will call the police. Answering the phone this is the black girl just warrants what i mean and the tone of voice along with it. Constantly diversity is mentioned in situations like this happens when it happens in reverse. I believe in diversity but when its 100% on both sides. Not to mention to argue with and talk like this to a customer is outrageous. I have worked with customer service over 20 yrs. We have all had bad days but going off unprofessionally is not how a manager is suppose to handle any situation.
I was so upset and shaking crying out of anger, i called another location for help and to file a complaint. I spoke with Bailey at the S.W Capital store in Battle Creek she was very kind and helpful.
I would like resolution, I don't want to travel extra miles for dinner i can get in minutes, and i don't think should have to.
Any one any where no matter where you go car shop, hair cut, hospital, etc. there are expectations if you paid money for break job and left with squeaky breaks you would go back, and if they said to you well we replaced them sorry sir/mam I don't know what to tell you, you would not let it go (just an analogy) my point being customer service.
So McDonalds keeps my money and food, treats us this way and by a manager.
Today at your location : Oceanside blvd and College in Oceanside ca 92056 was Charged $6 for two Sausage egg Mcmuffins with cheese
last visit the charge was $3,99 for 2
seems to me way out of line.
A very Good Customer
You dont have enough minus starts to be rated. One star says nothing. We just went to the McDonalds on Iris Street in Moreno Valley, CA, the drive thru, and had to wait over thirty minutes watching car after car drive off with their food, while four cars sat there waiting. Person came out with a bag, only half of what we ordered and when we told her, she laughed and went back in the store. She did not come back out so I went in and after hearing the girl in the drive-thru window, say "her she comes" I wnet through the door seeing our mac jrs, just sitting on the counter waiting for someone to notice them. Whether we order 2 or 20 things, we always have to wait. By the time we got home, the mac jrs were cold and dry, the chicken nuggets were cold and hard. I spent $22.42. on food that we could hardly ear. which we didn't eat half of it, our dog loved it. I dont want a sorry that McDonalds doest mean., I dont want another coupoun for a breakfast or whatever the last one had on it that you sent us. I want mcdonalds to care about its customers and hire people that actually give a dam. You want to make $15.00 an hour because your underpaid for the amount of work that you do. This store doesn't deserve $ .15 an hour. When I went into the store to get our food, there were more employees in the back, bumping into each other that customers in the dinning room and drive thru together. I want my $22.42 refunded and want to know when I can come pick it up. Phone No. 951-269-5694. I've seen all the complaints online, I wonder how many complaints have to be files before your corporate office actualy gives a dam!!!!!!!!!!!
I went to mcdonalds last night on junction 30 m1 .I ask for fresh cooked food as I drove through I did speak on the speaker and he was quite rude and when I got to counter I said again to him it is fresh cooked yea and he just starred and nodded not yes sir and thankyou.he rolled is eyes only.when I got my food the chips was cold ,nuggets was luke warm and cheeseburger warm only and as I was driving through a gal was sticking her arm out to hand me my drink before I hadn't even got to collect my food. this is the third time on the bounce ive been there and been treated like this and I did at alfreton .I won't be going to mcdonalds again .disgusting food and treatment.these kids must be thick or never listen when a customer ask for fresh cooked food and need to learn manners. I nearly got out my car and went in and through it at them .
Alliance McDonald’s on State Street avoid at all cost! Waited a total of 20 minutes for food. Disorganized man agent. Food when I did end up getting it. Drive a little further down the road to Wendy’s were there food is hot and fast!!!
This happened to me not once, not twice, but three times in a row. Early morning breakfast thru the drive thru. I ordered, the big breakfast with bacon and with out the hot cakes. I also wanted 4 extra strips of bacon. When I got to work and opened the bag and took out the meal. There was no bacon but had 1 sausage patty instead. This is the 3rd time this has happened to me at the same McDonald's. A customer shouldn't have to worry when they drive away if their order is right! It should be right no if' and or butts about it. I will never go back to this McDonald's ever again. You pay for something, and you end up with something different. I'm sure this isn't the first time you are hearing about this. But something needs to be done.
I went to several mc I ordered a smoothly, they told me they were cleaning the machine, this is on a Tuesday. I went to another mud ordered a smoothie, they told me the machine was broken, I visit mud often and I really don't understand why they clean a machine in mid week and during dinner time. Also I ordered a Fanta, they said they ran out, go figure. These are the mud I went to. Fourth St Ontario calf, mountain Ave, Ontario. Thank you for your understanding.
I am writing in regards to my wife and 88 year old mother in-law.
My wife visits her mom in Walnutport every week and they usually go to the McDonalds there.
Today Feb 13th my wife was waited on by a young woman and my wife ordered food costing maybe seven dollars and change so she hand the person behind the counter a twenty dollar bill and her change was only three dollars.
When she questioned the girl she said you didn't hand me a twenty but a ten dollars...
My wife had just been to the local bank for her mother to get money for her and the money she withdrew from the bank was all in twenties, she had no ten dollar bills with her.
The manager counted the drawer and said the count was right so they called my wife a lier.Could you please help us.
Dear Mikey Ds,
I have been a great and very loyal customer and once an employee of McDonald. I have tossed the crates of buns and meat patties into the storage room while changing shift and closing up at night. I tossed those meat patties into the grills and made many burgers each day with great taste. I have fried the french fries better than the French themselves. I have cleaned my hand before I served. I was subjected to food serving qualification prior to the hiring. At young age, I was able to ate all those hamburgers and BigMac for free until it became 50% off for employees. I have never thought that this restaurant have become less original and quality in it's sanitation. I purchased a McChicken and Bacon McDouble yesterday at the Hunting Beach 16866 Beach Blvd, number 857. I came home about 30 minutes later with an explosive diarrhea.
The services that I have watched over the years, going back around 5 years. Something went wrong or something spook the workers. It wasn't the way that it used to be. I have done my shared, but the services nowadays needed much more improvement. I hope you will take this as an improvement feedback instead of a complaints. Yeah, it went all out of my gut in less than five seconds.
Wrong breakfast order, very long wait 10 minutes, short on breakfast sausage biscuit, had to substitute McMuffininitially lost my Visa Debit Card, then forgot my 6 fruited yogurt parfaits, called local store, many excuses, asked 3 times for refund or coupons, asked to speak to franchise owner/manager Bridget, was told they have large inspection coming up Tuesday, so she won't have time to talk to me. Been McDonalds customer over 37 years. This was in the Yankton, South Dakota McDonalds 2/11/18 at 6:13 a.m. Just want order corrected, an apology and friendly service.
I proceeded to McDonald's at around 8:00 p.m. on February 10th, 2018. As any other event, I enjoined a six piece chicken mcnugget and a medium fry. I then came home and opened my bag to eat my supper. I opened my chicken mcnugget box, which essentially was made for a 6 piece, and perceived the fact I was only presented with 5 chicken mcnuggets. I personally do not understand how one can miscount a six piece mcnugget order, but I am completely flabbergasted with the inexplicable absurdity I have witnessed tonight. I personally appreciate the consideration you take in my complaint.
I bought a Filet-O Fish 2.8.2018 it was all dried out like it was made hours before was not good did not know until I got home
My experience here is always terrible. I am a local business owner In Greer, South Carolina and this McDonalds never ceases to negatively amaze me. I went through this morning at 6:51 am and proceeded to order a bacon egg and cheese meal w/Dr. Pepper. Upon arriving at the office I quickly realized that my order was completely wrong, but it doesn't stop there. They gave me a sausage egg and cheese and the sausage was UNCOOKED. I didn't want to complain so I tried to eat it before noticing the uncooked sausage (even though I hate sausage) and after one bite I spat out my food and almost threw up. I called the McDonalds I had placed the order at, 308 W. Wade Hampton Blvd. and I was told they would issue me a refund once I was available to come back, I came back at 4:05 pm and asked for the refund (politely), I was rejected and cursed at relentlessly. The manager Bree repeatedly cursed at me and said "sir you need to leave before I call the cops... Byeeeee bye now". I was jotting down notes throughout verbal onslaught, I have significant proof of this entire occurrence and I am absolutely astonished at this establishment, This is not the first time I have dealt with this mistreatment from this location and I am sure many more people deal with it. This franchise is tarnishing this McDonald's brand and stomping all over the core values, I had to leave the building while being yelled at by "Bree" (amongst other customers) and I did not receive a refund. Receipt number and transaction are illegible due to low ink, but I still have the receipt. I spoke with a complaint rep named "Jennifer". My Cell 864-546-0330 is what I called from. Thanks.
I paid for my order in the drive thru at 6:15pm and they pulled me to the curb to wait on chicken tenders. I sat there and watched 2 different cars come and go, they too were pulled over. We were told 2 minutes from the girl in the drive thru. After 10 minutes an employee brought a bag of food out to the car next to us - but not our food. I had to enter the store and approach the manager on duty to get a refund at 6:34. Takeout food is a luxury to my family and I don't always have extra money to spend on it. This was a real treat for us, we all got full meals Receipt # 10918-13930-20218-18153-00205-3 ours was order # 93 and I know this particular McDonalds is closing but the people and the service were finally enough to push me over the edge. No more of my hard earned money will ever be spent on McDonalds again. I really liked your food but I like being treated well more than I like your food. This experience really deserves a negative stars on the scale because you have management that doesn't care and doesn't know what she was doing. to make matters worse, you have workers who were yelling at me and one was fighting with me from behind the counter. They wasted/took 20 minutes of my time, insulted me and a worker berated me at the counter in front of a store full of people. ENOUGH!!! I will be sure to tell everyone about my experience. you think because you are a big corporation that I don't matter. I'm just one person. BURGER KING GIVES US COUPONS AND GOOD SERVICE WITH A SMILE!!!
Hi. I am a regula customer to the McDonald at your location 727 E San Ysidro Blvd, San Diego, CA 92173. Today when I came in I made an order of 6 items order #150. The cashier was very nice. Then when it came to picking up my order there was a Waite of 15 minutes and there were at least 15 customers. As I was waiting I noticed that the man named Bryan figaro was handing them out with no problem no question, but when it came toy order I new right away I had the biggest order. He put ketchup with put asking if the customer wanted then proceeded to call the order number. When I got close to the cashier he then looked at me and said in a ruded tone " is this your order" and gave me a dirty look. I the said yes 150 with my recipe in hand he then rudely held on to the bag and demanded that I gave him my recipe because he did not believe it was my order. I showed him my recipe and when I asked for a specific quantity of ketchup he ignored me. I then asked to speak to manager and asked her for ketchup he rudely interupted and replied you already have ketchup. As I was explaining the issue he was laughing. I don't understand how some one with such rude additued could take my order. I've came many times and had no problem till today. If this can please be taken care of. I will no longer be coming to this McDonalds. Thank you
Me and my family had lunch/dinner at the McDonald's in Oakwood, Ga on 1/31/2018 around 4:30pm. We ate in our car in the parking lot and we went in the restaurant to refill our drinks when the manager (a black lady, not sure of her name), came up behind us and very loudly said "Ladies, that is gonna cost you $1.07 each". I polieyly told the rude lady that we had already ordered and ate. She informed us (very loud) since we didn't eat inside that we were not intitled to refills. I was so embarrassed and so was my 15 year old daughter!! We eat in that restaurant and many others at least 3-4 times a week, but I don't think we will ever step foot near any of the restaurants ever again! There's a way to handle each situation and way to say everything. She needs some training or maybe just to be fired! That's how upset we are! Maybe someone needs to specify when or where your aloud to get refills!!
I stopped at McDonald's this morning for breakfast and received bad service. In my order was a large sweet tea with light ice. When I ordered in the drive thru, I did mention light ice. When I pulled up to the window I was handed my drink and mentioned to the lady I ordered light ice where my drink was full with ice. The lady took my cup dumped the tea out and tossed the cup in the trash, with attitude, then turned and spoke to the other associate, who may be a manager now as she has been there for over 5 years, and then proceeded to replace my drink. When handed the drink, the lady handed me a cup and said "here's your ice" and then gave me another cup with tea. Over a span of 17 years I have been to this McDonald's and have not had the service that I had this morning. I did not get my receipt, so I don't have the the store number or exact time I was there, but it was between 7:29 AM and 7:40 AM on 01/31/2018, and this is the location, 12135 N I 35, Oklahoma City, OK 73131.
I ordered food from your establishment at the Kerman Ca 93630 store on whitesbridge through my Mobil app.I then proceeded to give all my information on the last step which completed my order I then went to pick up my order and was told they didn't have anything for me they claimed that the system was down and even though I had proof that my order had been submitted and I was charged for the food they went on to say that there was nothing they could do to fix the problem I showed them that I was actually charged twice on my card they still were very uncooperative stating that I would have to take it up with corporate and I was not getting any food from them unless I paid again there.When I checked my account I was charged twice for the order thus putting my account in an overdrawn state. I will not accept that I should be responsible for the extra overdraft fee that my bank is now charging me or for the food (which I didn't receive)or the additional $6.99 I was charged for Lord knows what. it is not my responsibility to pay this I was only suppose to pay $8.83 and when I looked at my account I was also charged an additional $6.99 which was the reason for My bank to charge me with an overdraft fee, we called the McDonalds when we got home and they stated that the system had been down all day and even said that there was no way that we could have placed the order. Which seemed funny to be because I have the code and I screen shot the page in which it told me to pick up my order.so the manager in charge who's name is Brad said that the general manager who's name is Elizabeth Ortiz was told that the system was down and she did nothing to fix it or report it all day today. This to me is unacceptable with all the technology we have at our finger tips today. I stated to the young man that for him to not honoring our food order was very unprofessional and extreme bad customer service being that we had clearly paid for it.he stated again "well there's nothing I could or will do about it" he also stated that the system is new and they are still learning how to work it.I am 52 years old and have learned so much of todays technology and it is a shame that such a huge corporation as McDonalds does not have proper training for its employees. I am pretty sure its not from lack of funds. Just my Family of 5 alone spends at least $50 a week there. I will wait for someone to clear this matter up and return my funds to my account and my over draft fees since we didn't receive any food from your restaurant. I'm hoping I get a response to these issues.
My name Is Teofila Anna Matar and my phone number is 559-644-6594
Hello, My son Kourtney Beard works at one of your stores in WI, N56W15475 Silver Spring Dr. in Menomonee Falls WI. 53051, 1-262-252-4609, my son has been there for a few months working weekends only we; he is 17 years old first job, I spoke to the manager to have him to work weekends only because I would be the one taking and picking him up, the days that we decided were every Friday, Saturday from 5 pm.- 11p.m. and every Sunday from 3p.m. – 9 p.m. So these are the days and times my son were coming in each time he would come in he either was not on the schedule at all or he was only on one day I talked to the scheduling manager over and over but nothing is seem to be done about this, I need your help to resolve this manner.
My 81 year old Dad goes to McDonald's every day except Tuesdays (he has a Mcdonalds meal on this day) for your coffee and muffin deal.
Often, there are no muffins. His favorite is blueberry. Often, there is no blueberry. Today we went and there were no muffins of any flavor. Yet, the advertising for this deal is splashed all over the restaurant, the menu, and T.V. He is always so disappointed. Sometimes the staff member working the till will go into the back and get him a muffin. Today they refused to even look. Just wanted to let you know.
Store manger Justin, you will need to watch film back to believe this, he embarrassed me and humiliated in my whole life, I left McDonalds in tears in my heart beating out of my chest, need to speak in person, it happen through drive thru, the cashier called the manger because the McDonald app, would not work and it was because we had to make a shake a med., I said ok, got to the window they gave me another frap. I did not order and they did not take off for the app, they called Justin back over and that is when he got rude saying I don't know how to use the app, I told him that I never had trouble before with the other mangers and he said that is because the other mangers and I don't know how to read it correct, I told him you don't have to be rude to me and I had my grandchildren in the car listen to him talk to me that way, I told him, I don't need free drink just give me my food, he would not I ask him again, he just stood there with line of cars behind me wanting argue about the app. after taking my phone from my hand, then I said just give me my money back by then I was very upset, he told me that I was going to park and he would give me my money back after he was done with all the other customers, then I said I was here and I want my money now and I would not come back and I told him he should not treat customers that way the only thing I did was yell at him to give my card back and he would not, he went out side letting me sit at window he kept me there for total of 40 minutes. after he came back inside made Jokes to the employees she can wait, and they started laughing and he proceeded to tell the customers also, he I was crying by then I am 57 and never been talk to that way, I sign the receipt and gave it back to him, he ask me if I was recording him, I told him I was calling customer service to report him, I never told him I was recording him, I ask him to give my card back that I was back customers up but he did not care, I pulled around front he came out front said he was going to show me he called the law I said good you send to me at my house I was taking my kids home he would not give me my bank card, he waved it at me so grabbed it but the film will show I did not touch him, he was yelling at me say you touched me, I told him he should be ashamed, what happened to treating someone kind, I gave him several chances to give me food being kind or give me my money, he was the nasty one but yes I did get very upset after I seen everyone laughing what kind of leader is he? I can't get over this, my sons and Daughter all of us and my church is going take this further no one should every be treaded like this.
863-701-6503 Patricia Lehmann
I have made a complaint about a week ago and I still did not get any email concerning this matter. The complaint was about this McDonald's
783 Springfield Ave, The date January 22, 2018, I was at a teacher's work shop, we decided to go to this MC.D, and the lady manger there was very rude, this is no way to treat customers. If we work in a community we should treat the people in that community with respect, if not go and find a job in a community that you can and will show respect.
Irvington, NJ 07111
On 1/20/2018 there was a work shop for Irvington's teachers. Some of us decided to go to McDonalds at 783 Springfield Ave. Irvington NJ. There was a woman manager worker there around 12:15 PM. She was very unethical to me when I was trying to get her attention, because my order was coming next, and I wanted to change it, before they made it. I said Ms. Ms. Ms. she walked away, then came back and took the woman behind me, which was her ethnic background. This cause the woman and myself to exchange words, because I ask the manger was it a problem, why are you taking this woman when I'm next. She was very unprofessional, not people friendly at all. If we work in a community, we must treat the people in that community with respect. Thank You
McDonalds at Quivira &135th in Overland Park, KS. Very poor & rude service by DORA. Ordered 6 pc tenders & fries., Ordered 6 tenders only received 5. The fries were soggy. I went back through the drive to tell them. Dora gave me a chicken nugget instead of the tender and she acted like is my fault. Dora is always rude. I won't be back ever! Initially, I thought she was having a bad day but this has happened her rudeness many times. There are so many other places to go and have someone be friendly. Not going back, very rude. Dora shouldn't be dealing with the public. Typically, I don't open the box to count and did just as I was leaving. Terrible service and mean.
I stopped by my local McDonalds this morning, 5261 Library Road, Bethel Park, PA 15102. McDonald's employee stated to me in a huff "you are going to have to wait, I'm here by myself and I have to take care of the drive thru that's been waiting longer than you". I said I can't wait, I'll be late for work. Employee said can't help you out. I left and went to Burger King who greeted me with a smile on their face and took my order immediately. That's what I call customer service. I have visited this same McDonald location many times and service is definitely not what I had experience in the past years with McDonald's. I want to give my business to the company that want's my business. I thought McDonald's promoted fast food. I would appreciate hearing from you. Thank you! Rose
I waited in line for 15 min. to get a cup of coffee, which I have no compliant about. I asked for 12 sugars and 2 cream to be put in the manager said that is to much and handed me sugar and cream in a bag. This is the only store I have that problem.(store #26657). I have asked to speak to the manager he would not come to the window. I have called the store and they would not pick up the phone.
Haven't been to a McDonalds for 6 months. Excited about your new prices and menus I ordered the 2for5 Special for $5.00 at the store located in Payson,Utah.
I had the filet of fish as one option along with the Big Mac.
I remember the filet of fish sandwich served on a WHITE soft bread bun that fit the sandwich great. Instead I received a round almost WHEAT like bun and of all things it was toasted?
I normally do not complain but the sandwich was HORRIBLE! It actually made me mad that I had to throw it away and cost me $2.50 for the worst piece of crap I ever tasted.
I will not be patronizing McDonalds again soon if this is what the Filet has come to!
i didn't want to rate at all, it is 1/10/18 my visit was within the 9pm to 10pm hour block. went to McDonald order 10 nugget meal with sweet tea, and hamburger small fries. usually the tea is not sweet to me so I asked for 4 pumps of liquid sugar. the guy , rolled his eyes and said to another crew member, "these customers be trippin" so since I heard it. I asked to speak to a manager, because what is 4 pumps of sugar. she came to the window with a attitude, I told her what he said. she rolled her eyes and said "oh I'll take care of that with the girl and guy standing there. the guy at the window must of said he wasn't gonna give me my food, so your so called manager gave me the food with an attitude! I thanked her and asked for her name she said "KIM" I said thanks ms, kim and came home and typed this out without eating my food. kim should have been taught how to calm a situation down not make it ten times worse. she was rolling her eyes, giving attitude!! I know who run that McDonald's, the crew workers. I worked in many fast food places and I firmly believe the customer is not always right, but there is always a right way to handle them. and by the way the tea was sweet!! this mc'donalds is in Gainesville, Florida Williston road.
On 12/1/17 at about 7:00 pm thru the drive-thru, I ordered a #4 large, no onion and a #9 large. I was told the #9 was no longer available despite the fact it was still listed on the menu. I then opted for the #7 large with Ranch and 2 more additional Ranch on the side. Got home and discovered I had NO Ranch at all, the fries were old and cold and the #4 had excess amounts of onion as opposed to the NO onion I had requested. The #7 also had only 9 chicken nuggets instead of the 10 the meal was supposed to have.
I initially made this complaint on 12/1/17 and I heard back from no one despite the fact I requested a followup.
The store in is located at 2500 Dixie Highway, Louisville, KY 40216.
I am not happy with the lousy customer service I received and the lack of concern for this poor customer service this particular store has shown. It also is really sad that a customer has to literally request fresh food when this should be the standard.
I expect someone to follow up with me in a TIMELY manner.
On 12/1/17 at about 7:00 pm thru the drive-thru, I ordered a #4 large, no onion and a #9 large. I was told the #9 was no longer available despite the fact it was still listed on the menu. I then opted for the #7 large with Ranch and 2 more additional Ranch on the side. Got home and discovered I had NO Ranch at all, the fries were old and cold and the #4 had excess amounts of onion as opposed to the NO onion I had requested. The #7 also had only 9 chicken nuggets instead of the 10 the meal was supposed to have.
I initially made this complaint on 12/1/17 and I heard back from no one despite the fact I requested a followup.
The store in is located at 2500 Dixie Highway, Louisville, KY 40216.
I am not happy with the lousy customer service I received and the lack of concern for this poor customer service this particular store has shown. It also is really sad that a customer has to literally request fresh food when this should be the standard.
I expect someone to follow up with me in a TIMELY manner.
We visited the drive thru at mcdonalds located on radio hill in canton nc 28716. We spent $12.55 on 4 double cheese burgers 1 bacon egg and cheese and 2 drinks. We took our food straight from the bag and began to eat it. My husband is a fast eater. He usually finishes before the rest of us are half way. Half way through his double cheese burger he found a hair. A long hair and his hair is visibly short. In turn it stopped the rest of us from eating. Therefore the $12 meal was thrown away. I would like to be reimbursed for the $12.55. I believe that is the least they could do. If someone wants to contact me through my email. I will be glad to return my name and address. Thank you for your time.
waited at counter for 8min for someone to take order [personel laughing and joking in prep area] finally had to ask if anyone working counter, at the same time the drive thru was backing up all the way round the bldg. had ordered 2 apple pies with order waited 15 min for order then was told the had only one apple pie. was offered cherry pie instead [do not like them they are terrible] was not offered refund, this happens often at this store as no one seems to be in charge of restocking the pies. the problem with the counter happened to at least 3 other customers while I waited. I know that these are not horrible complaints but happens to often at this store, store #17227 order 87 at 6:16PM 3/3/19 Thank you
The complaint I have is French fries. We go to McDonald's in Paris Ill.....the fries are never full.....we even tried ordering large size....and it did not matter. Anytime we get fries...they do not even come up to edge of the curve in box....so doesn't matter the size never full and the price is high for what you get!!
Please be in contact and have them take care of this...we have even got to point of not going back anymore. We spend a good amount there...with having three teenagers in the house
If there was something lower than a 1 that’s what your score would be. Went to the McDonald’s at John Glenn Airport on 3/2/19 at 9:45om. They were suppose to be open until 10pm. All the employees were sitting in the dining area on their phones. When I pointed to my watch and told them the sign says you are open until 10pm they all started laughing. Great impression. Now I understand why your company only scored a 1 1/2 out of 5.
THE MCDONALDS AT 1551 ANN BRADEN BLVD. NEEDS A LOT OF HELP IN THE P/R DEPARTMENT , THE CREW/ LEADER OR MANAGER ON DUTY AT 1600/1700 CST 3/01/2019 NEEDS A LOT OF TRAINING OR SHE NEEDS TO BE REPLACED , THIS IS THE SECOND TIME I HAVE HAD A RUN IN WITH HER , 1ST TIME I WENT IN TO GET A BREAKFAST SANDWICH WITH YOUR APPT. THAT SAID $1.00 OFF ON A BREAKFAST SANDWICH I WAS ORDERING A SAUSAGE MUFFIN WITH EGG , SHE WOULD NOT EXCEPT THE APPT. IT HAD NOT EXPIRED NOR HAD I USED IT BEFORE. SHE JUST SAID I NEEDED TO ORDER SOMETHING I WANTED THE BREAKFAST SANDWICH , THIS WAS IN FEBRUARY LAST WEEK , THEN TODAY 3/01 I WEN IN TO GET A FLAPPEE, MEDIUM FOR A 1.00 OFF AS YOUR APPT. STATES AGAIN SHE WOULD NOT EXCEPT IT , SHE WOULDNT EVEN HONOR THE APPT. HER MACHINE WOULD SCAN IT. I KNOW THAT I AM ONE CUSTOMER " BUT I AM A CUSTOMER " SHE NEEDS TO A LOT OF TRAINING SHE WILL NOT GIVE HER NAME , THE MAINTANCE PERSON TREATS PEOPLE BETTER THAN HER.
I WOULS LIKE A RESPONCE OR SOMETHING.
The store in Lebanon, IN. For the last two years won't stock enough products to sell. That have added extra refrigeration and still won't keep stocked. I have to go to the McD in zionsville, IN to get chicken tenders
I saw mcdonalds was advertising the Shamrock Shakes. Went to a mcdonalds rrstaurant, waited in line, ordered 2 shamrock shakes and was told their machine was down/not working. Being that we were already out, we went to another mcdonalds restaurant and ordered 2 shamrock shakes and AGAIN was told the shake machine was down/not working. hmmmm it seems to me mcdonalds did not have the shamrock shakes and were telling people the shake machine was not working. Maybe you shouldn't advertise something before you actually have the product. Anyway I know its no big deal but on the way home we stopped at Arbys and got our shakes.
I went through the drive-thru today for a Mocha Frappe and the Frappe was nothing but a cup of flavored ice. I couldn't even drink it through the straw. I did not go back because I had to get back to work.
location 35242 Grand River Ave,. Farmington Hills, MI 48335
THIS PLACE IS TOTALLY UNDERSTAFFED, AND WHO IS WORKING THERE FEELS THIS PRESSURE AND OFFERS POOR SERVICE.
IT WAS A NORMAL PLACE UNTIL 3 MONTHS AGO, NOW IT IS REALLY BAD AND NOT GOOD AT ALL FOR MC DONALD'S IMAGE.I SUGGEST YOU RETRAIN THOSE EMPLOYEES AND HELP THEM ADDING A FEW MORE PEOPLE ESPECIALLY IN THE MORNING.
Montgomery Village, MD : The Hashbrowns are awful , sometimes taste like dead fish, obviously never change the Greese pit. Actually got sick as a dog from eating 2 hash-browns on an empty stomach( NO Hangover). They need another Option with a Breakfast meal order, getting real old and disgusting.
We were traveling back home from Siesta Key, Florida today (2-23-19) at 4:30 a.m. and needed to get breakfast on the way to the Punta Gorda airport. We saw the lights on at the Clark Road McDonalds in Sarasota and it said open 24 hours. When we pulled in - there were two people inside just standing around and talking. There were two cars ahead of us one for coffee and the other for tea. We pulled up and ordered 4 Egg White Delight sandwiches and a coffee - we were told the total amount and pulled forward. Once we were there the lady told us the total and then someone inside told her there was no food - egg sandwiches. We asked if there was anything made. She was told to close the window and then you could hear someone - the manager??? yelling at her about the order. She had closed the window and we tried to holler at her about what was going on. When we received no response we left and were very disappointed as we needed to make our flight time. This is a very bad representation of 24 hour service!! Eldon and Laurie Dodge
My track team went to the McDonald’s at 4711 14th st Bradenton Fl. It took 1 hour and 6 minutes for 12 people to get their basic orders. I have never been to a poorer run fast food establishment than this. The other customers were furious as well. I could have sit down at a steak house and ordered and eaten faster! This establishments owners need to know this. I would have fired the manager and a few employees.
Its impossible to get a happy meal with no meat my grandkids are vegan and would like a happy meal but everytime i ask for a happy meal with no burger or nuggets they ack like im asking the impossible. So please come up with a vegan happy meal . Thank you Dena Walker !!!
My teenager daughter Teresa Denton is her name she's 17 she has a disability bit of autistic she started working at McDonald's in June we are very proud of her she switched to the morning shift one of the managers asked her is she had autistic in her she's going to college I guess she's working there to pay for her college when trees are said yes she started picking on tresa more than usual we moved Teresa to the night shift to see if we can get rid of her trees didn't say anything to me she keeps things inside the lady still was picking on Theresa the way she mopped and just kept hammering on her according to Theresa she doesn't do that to anyone but her and another upsetting thing is one of the employees manager offered her some booze to help calm her down I could have been wine yeah my daughter has a disability she's on pills and I'm proud of Theresa she told her no and she quit the job that's on sessional what I want done is the place checked fire them I don't care you don't offer a minor anything to drink to calm her down Teresa quick but you need to go to this McDonald's and check it out I know Teresa is imperfect she's a little bit you know but still that was wrong I'm reporting this because I don't want nobody else to go through this or you need to train your employees management Teresa was doing fine when she first started she was so proud of her and I was proud of her I want something done some kind of punishment whatever you can do this is not right her mother Laura Denton
First of all service is always excellent: friendly, cheer full and courteous !!!!
I visit My McDonalds at least 3 times a week and always get the McGriddle and a lg black coffee.
Today I decided to try the doughnut sticks, very disappointing!!
they were all miss shaped and not one grain of cinnamon sugar and they were doughy on the inside.
The young lady who took my money asked if I order with NO cheese, I told her WITH cheese please
it came with NO cheese ( I did eat it anyway and it was good but not as good as it would have been had I had my cheese).
when I got to my destination and realized my order was askew I was a little pissy at first, but then I drank my coffee and thought to myself "get over it" so venting does help!!
I ordered a Fruit & Yogurt Parfait and received a cup of fruit with a spoon full of yogurt. I called the store to ask why there isn't any yogurt at the bottom she stated that how they make it now. I thought it was odd that they put it in a bag this is why people sit at the window and check their food. I can't even eat this smh!
I called to see if I could use my app for $4.99 nuggets twice. The man who answered said yes he’d have to run it on two separate orders then it would be fine. I even verified it was on my iPhone app. So I went right up and did as he said on two orders and they told me they couldn’t do it. I had just talked to him before getting four kids in the car to go there. I talked with Elaina Galloway as I was told she was manager and she said nothing she could do. I could have gone to Burger King for nuggets way cheaper. I called the complaint dept at corporate thinking you’d help me. I am so angry. I haven’t been called back and nothing has been done to solve my complaint. What the heck? This is SO wrong. Can anyone make this right? I should have gotten what I was told less than an hour before at the same location on Howe ave #11090. PLEASE HELP ME SETTLE THIS. I’ve called twice. I will continue until this is settled somehow. My phone number is 330-923-3504. I have both receipts.
I went today to macdonald at the harrisburg pike Middletown to buy asome cheeseburger, a quarter pound burger and let me
tell you, the burgers wee greasy, burn, the burgers look like they were old, taste like carton and look so discusting, that we have to throw it
out. This is the 3rd time this happens again. I stop buying from your restaurant but I guess I would have to leave theis place and go somewhre
This is the 3rd time in 2 weeks that I have a complaint.
I go to the McDonalds at Whitaker Avenue & Hunting Park Avenue in Philadelphia, PA, at least 4 times /week, it's across from my work.
I was just in there today 2/16/2019 and I walk in, it's approx. 10 people behind the counter but no one at the cash register. I wait, the employees are looking at me but no one says, I will be with you shortly, hello, welcome, nothing. I stood there for 5 minutes until someone finally takes my order.
This McDonalds is the worst that I have been to in Philadelphia. It's always like this, even if I go in the morning before work.
There is no customer service in this store. You need to send someone in there to act like a customer so they can see how this store is run.
4163 Whitaker Ave.
Yesterday 14/02 our electricity was of from 18h00 to 20h30. we bought 4 meals at Mcdonalds - Paarl Jan van Riebeeck RD.( KFC next door was closed bcz of the load shedding). the chips of 2 meals were UNDONE, HARD, RAW, and FATTY. NOT CRISPY. We couldn't turn back as we were on the way to Cape Town.
And its the first time that I ever experience those chips.....
Husband picked food up from McDonald’s on 25th in Gulfport, Ms. I stuck my hand in to get fries pulled up a NASTY smashed roach stucked to fries. Immediately, threw food everything away. Gagged , throw up a good while. Trying to wash mouth out. Talk about nasty, filthy gross! Of course, it was thrown out! We only spent $4.35 on whole order! Not trying to get something to eat in it’s place. But, to be told by one manager that it probably wasn’t a BUG, was quite rude, belittling as well as really saying that I was LYING! I understand your policy. I respect your Policy!! That WAS a NASTY filthy downright most horrible, horrific experience! Please reinforce the policy for them to wash hands. Cover hair and CHECK FOOD FOR BUGS! Store # 3191
I go to the same McDonalds everyday on my break for my coffee! All the employees are so nice and put a smile on my face other than this one manager at the downtown Peterborough Ontario location! Her name is Susan and to top it off she is a manager.... and the she says today as I am thinking to myself; "why are you sighing?" I respond just in thought....? she replies "Agh people like you should just not come here" As I asked her "pardon me" she basically through my coffee at me and proceeded to yell at me as I walked away about how she was going to come watch me do my job and sigh while she did? Worst and most embarrassing display of poor customer service... She should not work there let alone be a manager... All she is doing is giving them a bad name and she should be ashamed... Keep your issues at home and definitely don't take them out on random customers, specially ones you see returning day to day. Timmies here I come, maybe they will know how to pick respectful managers.
There is no changing table at the McDonald's at 2646Jamacha Blvd., El cajon, CA.
I went to change my 2 1/2 year old granddaughter. I had to balance her between the newly remodeled sinks. After a struggle I got the job done. However there was no trash can there to put it in. I told the person there that I was complaining about that and she said, we used to have one.
This place has a play structure for kids, why not put in a changing table. That is wrong. By the way, I threw the diaper inside the restaurant. I was frustrated and very upset. I could not change her on the floor, because at 73 I wouldn't be able to get up!
i had a terrible experience with one of the suspervisors named Natali at McDonalds located at 4553 HWY 7, Woodbridge, ON.
her beviour is very rude, ignorant and not professional, for the way she treated us as a regular customers, she gave a bad reputation.
i blame the company for hiring this uneducated person to deal with customoers, i am so upset and disappointed.
I am a resident of Woodbridge, ON. my 2 daughters love to go eat in McDonald almost every week or unless every 2 weeks, well, today 02/10/19,we went to MacDonald to eat at 4535 Hwy 7,Woodbridge,ON, Store #7565, we have the worst experience ever , "the supervisor named Donna ", was very rude , and ignorant, what happened is that she came to our table said that it’s not allowed to have drink in the water cup, then she took the cups while we are eating in ignorant way and left, I got so upset of her behaviour, so I went after her to tell her that this is not the good way to behave, she can explain to us in a good way to not do it again and we will accept that. But instead she yelled and screamed at me in the presence of all the customer and employers, I sked her why you yell and scream but she continues screaming and yell at me, she accused me that (I teach my kids to steal the drink). Then she said with (laughing) (goodbye), she embraced me in front all without respect, everyone was looking at me and surprised for what she is acting toward me. I got upset more, I am the constant client of this store suppose to have a great time and treat with my daughters, but I was wrong, I didn’t feel safe there anymore that we ended leaving right a way without finish our food, because of her weird and unacceptable attitude. I ask one of employers to speak with the manager, she came to me again and said I am the manager, everyone was laughing supporting her. I believe if this supervisor stay at her position, your company will lose a lot customers in the future for the way she treat costumers. I blame the company for hiring this uneducated, ignorant and not qualified person for this sensitive position.
the company has to do something against her, unless I drag her and the company to court to give her a lesson of behaving and respecting others, and the company learn how and who to choose their professional employers who are willing to improve the service of the company and therefore receive more good feedbacks.
I went to the eastside McDonalds in Defiance ,Ohio and ordered the 2 for $4 breakfast sandwich special. I paid at the first window and went to the pickup window and was asked to pull up wait in the designated area. The previous 2 cars in front of me had also been asked to do the same. As I was waiting the next 2 cars were also asked to pull up and wait . so, a total of 5 people were waiting for their orders. After about 10 minutes none had received their order. Finally after another 5 minutes the manager came out with 2 orders for the last 2 cars that were waiting . Finally another 5 minutes and she brought the rest of the orders and I asked if the receipt was in the bag and it was not , so I asked her for my receipt and she said she would have load some paper to print it out . after another 7 minutes I had had my order with the receipt. She apologized but I do not see why it took a total of 27 minutes to get my order for an advertised special.
4535 HWY 7, L4L 1S6
RE: Complaint Against Supervisor (Donna)
To Whom It May Concern
I am writing this letter to inform you of the behavior of one of the supervisors in this company named (Donna), I am referring to the constant discrediting, use of abusive language and insulting. I have been experiencing from especially on February10,2019, at 4.05pm.
I am a resident of Woodbridge, ON. my 2 daughters love to go eat in McDonald almost every week or unless every 2 weeks, well, today 02/10/19,we went to MacDonald to eat at 4535 Hwy 7,Woodbridge,ON, Store #7565, we have the worst experience ever , "the supervisor ", was very rude , and ignorant, what happened is that she came to our table said that it’s not allowed to have drink in the water cup, then she took the cups while we are eating in ignorant way and left, I got so upset of her behaviour, so I went after her to tell her that this is not the good way to behave, she can explain to us in a good way to not do it again and we will accept that. But instead she yelled and screamed at me in the presence of all the customer and employers, I sked her why you yell and scream but she continues screaming and yell at me, she accused me that (I teach my kids to steal the drink). Then she said with (laughing) (goodbye), she embraced me in front all without respect, everyone was looking at me and surprised for what she is acting toward me. I got upset more, I am the constant client of this store suppose to have a great time and treat with my daughters, but I was wrong, I didn’t feel safe there anymore that we ended leaving right a way without finish our food, because of her weird and unacceptable attitude. I ask one of employers to speak with the manager, she came to me again and said I am the manager, everyone was laughing supporting her. I believe if this supervisor stay at her position, your company will lose a lot customers in the future for the way she treat costumers.
I have tried to bring this issue to your attention to no avail. It is, therefore, my wish that you try to find out what the problem is and act on it in the best way possible. I love working here, and I know that this is a company that holds true to employee wellbeing. As such, I trust that you will handle this matter amicably.
I am looking forward to a positive response.
Today February 10,2019, on Sunday, at 4.05pm, we came me and my kids to have dinner at McDonalds store located at 4535 HWY 7,Woodbridge, ON.
after we got our order and while we are eating one of your supervisor came to me and told me that it is not allowed to have drink in the water cup, then she took the drink while we are eating in a very bad and rud behaviour. knowing that I did know that fact about the drink.
so i got upset for her behaviour, i went to speak with her for her bad attidude, insdead she yall and scream at me in front all the costumers and acused me that i teach my kids to steal and she kick me out the store and laugh and staff also, you can check the surveillance camera for what she said. how come i teach my kids to steal and i am a regular customer at this location for long time. Her bhaviour wasnt professional, she does not deserve this position as supervisor, i am so upset about your staff and the way they treat customer, will not come to this location ever, and will not recommend anyone to go there.
i hope you take incident at your highly consideration
at restaurant store #1576.... 2011 Chamberlayne ave in Richmond Va i got poor services disrespectful and profanity
On February 10th at 12:30 am I was attempting to get food at your restaurant located at 220 Bailey Rd in Bay Point ca. The young Caucasian male between the age of 18 - 22 was working the drive thru window and left me sitting at the intercom for over 5 mins making no contact nor acknowledging my presence that he was aware I was waiting. At this time I blew the horn to get their attention and the Caucasian male working the drive thru communicated to me via speaker "that is not how you get my attention so you can go get your food somewhere else." I attempted to speak with manager on duty who was a Filipino male that walked towards me holding his cell phone showing me the screen reflecting he's calling 911 and refused to hear my complaint. While the manager was standing there the Caucasian male referred to me as a nigger and he don't have to serve me. The level is customer service is unexceptionable, unprofessional and has cast this organization in negative light. If this matter is not addressed I will take further legal action to ensure patrons of the community is not subjected to that type behavior and racism, discrimination in a community that they are a guest in.
numerous times i have gone to mcdonalds and ordered large mango pineapple smoothies. numerous times i am being cheated on the amounts. mcdonalds restaurants are under the impression to fill to the ice line only which is about 1- 1 1/2 inch below the top. im stating that this is false advertising. i have filed many complaints and gotten no where. it is definitely false advertising. if you look at the menu the picture ashow full to the top not to the ice line. its a 4.00 item. you are already making your money why scam the customer of the full product. i demand my smoothies filled to the top so i get my acutal moneys worth. i do not like to be cheated. which is what mcdonalds is doing.
i purchase smoothies sometimes 3-4 times per week. i am upset that i have to continually argue. this last time. the restaurant refused. so i demanded my money back. no apology no manners by the staff. because i was not satisfied with the cheating of the customer. i realize they are told to do this but it is false advertising. i would love to know how you are going to solve this issue for me so i can get my moneys worth without having to argue. whatever happened to the customer always being right. you stick by your rules and i have proven that you are therefore cheating all the customers. my phone number 209-915-3831 i expect some answers. i am quite upset. that my previous complaints were not handled any better regarding the same issue....
They forgot an item "10 piece nugget". This is not the 1st, 2nd, or 3rd time, but this is the first time I am complaining. I am unable to get a ride back to the location to pick up the item, and I have to go to work so no time neither. I am so upset!
I Waited in line for one person working. They took my order knowing what I wanted. I than paid for it and worker came back and said they did t have that type of muffin and the apple turnovers will take 6 minutes. I got piss off when this should of been told to me before my order was complete and paid for. I then said never mind and walked out.
Location Spruce Grove Ab.
I only ordered a hot tea waited between 3-5 mins and then was asked to pull aside and wait for a hot cup of tea really I drove off with nothing
I have witness drug transactions after the owner left to go home,the night mangers steal from registers and keep quarrel between employees for recreational use.Camera do not work in break room the owner is rude and mean to all the people in that place they fire and rehire a employee five times to walk out again.The owner name is Ted Williams (Fort Wayne, Indiana) South Anthony location he has been busted before for selling narcotics at his previous store here in Fort Wayne,Indiana.I would like somebody to look into this
Had a very bad experience at the McDonalds Drive through which consisted of a young lady with a ponytail and a NorthFace Jacket in Drive through. When she opened the window to confirm my window I could not quite understand her and only heard a Diet Coke which I did order. When she opened the window again, I indicated that I want to make sure that it was a Southwest Salad and a Diet Coke, she then proceeded to tell me "Oh my God, I just asked you and you said a Double Cheesburger and Diet". I said, I am sorry, I could not understand you - She then closed the window and got the manager. The manager then opened the window and asked what I asked with the young lady standing in the background. The manager then closed the window again and I could hear the young lady again, make the comment why did she agree to the Double Cheeseburger. I then made eye contact with the young lady and said I could not hear and apologized. She then said you did not say that - I then indicated I am a Call Center Manager for a Call Center and you do not talk to your customers in that manner. The Manager then did not say anything else and just said we apologize. - Very upset with the lack of professionalism
I am on a road trip and stopped in at a McDonald’s in Arkadelphia Arkansas and I ordered a artisan chicken sandwich meal wich they didn’t have the buns for it which was fine so I said just put it on a different bun but waited 20 min for and by that time the number 3 meaI I ordered was cold. This is about the 3rd time in 3 week that I had a messed up order. Please start hiring more quilified people
This email was sent to the owner:
deanrestaurantsMcD@gmail.com on 1/25/19 and have not got a reply
I am writing you about the quality of your Double Quarter pounder with Cheese and your French fry's. Yester afternoon, I visit your location at the Loves Truck Stop. McDonald's Restaurant #35785.
I ordered the #3 Double Quarter Pounder with Cheese meal. The meat tasted like it was made around 3 hours earlier, and the fry's were cold.
I did not realize this, until I got back into my truck to get on the road. I am a truck driver, and this was my meal for the day. Needles to say, I did not eat that, it was discussing and gross. So I went with out anything to eat for the rest of the day. Because we are only allotted a 30 min break on our driving time being on E-Logs.
I suggest with you being the owner, or manager of this restaurant, that your quality control be a little better monitored.
I bought a burger from Mt Druitt Macdonald which doesn't have the whole burger the bottom part of the burger was missing. I have attached find image of the burger below.
Generally the service at Mt Druitt Macdonald is pathetic and the behavior of the staffs are unprofessional and too many teenagers working and they lack customer service experience.
I hope my compliant will be taken seriously.
We eat at Mc Donald’s quite a bit on the road. We like to drink tea. Lately though the tea is either empty , sweet in unsweetened or old tasting. Tea is not being monitored like it should be. Don’t have this problem at Chic fil a
Kitchener ON , McDonalds at Ottawa St. and Alpine Rd..…..
I'm surprise how the employees handle the food with out gloves, the manager mentioned that every body wash there hands. Use of gloves should be mandatory ….I notes a guy maybe having cold wiping his nose with his back hand.....Definitely its not right and unhygienic...
Used your curbside app at McDonalds in Pueblo West. Co. We Ordered and waited before we knew it we had waited 45 minutes. So I went inside and told someone about the issue. Was told they would get or order ready right now. I said no we are not waiting and I wanted a refund. He said my card would not be charged because the order was not complete. So I look on my account and sure enough I was charged for the order.
Mobile Order Receipt
Thank you for using McDonald's Mobile Ordering app. Here is your detailed receipt.
Order Date: 2019-01-26T12:07:15
Order Number: 1959
Restaurant Name: PUEBLO, CO-PUEBLO WEST
Address: 1012 N MARKET PLZ
City: PUEBLO WEST
Phone: 719 547 9458
2 SME for $4.00
2 Sausage McMuffin with Egg
01152D - 1/26/2019 12:07:05 PM
We hope you enjoyed your experience, and look forward to serving you again, soon!
i went in today to get a gift card for my granddaughter, They did not have any?????
Hi there,I ordered 2 double Big Macs & received the normal Big Mac & missing the nuggets,drove back to work only to find what I ordered was wrong,I drove back & got what I ordered..it's not the first time with missing something..I will not be go to Frankstom macdonalds again... So un professional ..cheers
I got poor service had to wait in drive thru for more than 30 min ridiculous. When I got my food it was cold, cold fries big mac had the middle section missing, it looked like it was slopped together. I'm paying for good service and quality. I received neither I will never go back money wasted. 434-665-4325
I visited my local McDonald this morning and placed my order at the drive thru. The restaurant number is 32848 on Ridge Road in Highland, In. I ordered 2 Sausage & egg Mcmuffins. I paid and advanced to the pick up window where I waited a few minutes for my order. I was driving home to the next town and took out one of my sandwiches. It was a sausage only sandwich. I pulled over to check the other sandwich and the receipt and the other sandwich was the same. my receipt showed 2 Sausage & egg Mcmuffins. I drove back and went in to the restaurant and asked to talk to the manager. I showed him my receipt and gave him the bag with the sandwices They cooked up some new ones and handed me the bag. Never apologized for the mistake or my inconvience. I asked for my receipt back since it was not in the new bag and he went back to get one. My new receipt has duplicate written on it. He was not a friendly or hospitable manager. I would think that he should have offered me a free something or other for my time, gas and inconvience. This was at 11:25 am, today 1/22/19. I am a retired senior. Thank You. Jim McVicker
Just i have by some food from the( Dubai ferstival city) there is one philpine girl she have very very miss behaive she is really very bad girl i am regular cstmr of ur but i dont want to come again really i am very cry
the machias maine is serving their burgers cold.everyone is biching about ,i got a big mac sunday and it was cold again,no special sauce on it.i had to throw it away again,the next time i get it cold i wont come back,i luv mcdonalds food if its hot but not COLD!pleas get this corrected so i can continue to do business in machias maine 04654
Have feedback for McDonalds?
Thanks for your feedback!
Sorry. Please try again later!