McDonalds Complaints Continued... (Page 5)
1011+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
i asked if i could have my big mac off the grill and the manger was rude and told me why did i say anything and told me i was not getting hot fries i got my money back

While I understand that the majority of the business at your outlets is through your drive-throughs, as long as you have inside dining it seems that as long as you continue inside service, it should actually be SERVICE.
I also realize that the training of two trainees contributed to this morning's lack of service. When I entered your establishment, there was one customer ahead of me who had apparently had difficulty getting her order read from her phone, the kiosk, or something--anyway there were three people attempting to straighten her order out to no avail. The shift manager then came to help and after a while got it kind of straightened out?? and then proceeded to take the orders of two employees at the second register while the trainee took my order at the original register and gave me a ticket. Meanwhile I believe two, if not three individuals were involved trying to get the order ahead of me done not sure what the problem as it wasn't a huge order--a little over $6 I believe--mass confusion--finally after a total of about seventeen minutes I simply asked for a refund and left--the manager was very apologetic but I felt that I had been more than adequately patient.
Perhaps you should simply discontinue inside service.

I made a complaint to Corperate already. I ate at the McDonalds in southpoint ohio at the Wal-Mart and I got sick the next day I thought at first I had the flu so I stayed in bed for two weeks then I started showing signs of hep a so I went to the hospital and they told me I did so I reported it to McDonalds Corperate I was there with my girlfriend it was on the 15 of July she returned her food cause she took a bite of her burger and it was still bleeding I had already ate mine and I don't eat out a lot so I know it came from there the store is dirty.. Your insurance company called me took all my info which is American family insurance the claim number is 00225242737. I have a lawyer looking into it... The lady I talked to is trying to close the case cause she says that I wouldn't have had hep a symptoms the next day she don't understand cause I got sick from the food the hep a symptoms showed up two weeks later when my pee turned reddish and my poo looked like clay so I am right and if this is how McDonalds and their Insurance agents treat people that's messed up I know where I got it and I'm not going to drop it this shit could mess up my liver for life and who knows when or if it will leave my system I read up on it and everyone is different..and I will drag McDonalds threw the mud if you all disregard my case I will YouTube it ill stand in front of any of your stores with a sign I really don't care I just know this is messed up and if this is the way McDonalds treats there costumers that meased up and the world will know I will make it my life goal you can bank on that no threats I promise..... 304-962-0518

Went to the Mc Donald’s (#21597- 8937 Rancho Del Reno 34655 hard to read receipt could use ink in machine) and ordered 4 bacon egg n cheese biscuits. And then proceed to go home , which is about 4 minuets from there. When I got home and took the sandwich’s out of the bag and unwrapped them, the biscuits were hard . Not just slightly hard, I mean HARD. I have gotten breakfast sandwiches numerous times before and never had a problem. I was just wondering if any biscuits left over at the end of the day was used the followering day. Thank you for taking the time to read my complaint.
Thank

waited in line for almost 8 mins after ordering. Was there a total of 14 mins drive thru. Ordered what I order every other day... Large coke light ice and sausage and cheese mcmuffin.... no egg as I have reactions with egg. I didn't even pay attention to receipt, as I deal with same lady in morning and was just chatty... plus in a time crunch to get to work on time. got to work, was in my morning meeting came out to eat- egg on sandwich... check my bank account almost $5 taken out... my total is always 2.37 so I know I was charged for a sandwich I always so no egg on. Not happy. Now I cant eat till dinner tonight.

Carlton center- The service is poor ,orders take long and they don't provide straws ,serviettes and ketchup for take away orders. And don't know how to handle pick hours and towards months end.

the mcdonalds in sun valley Nevada sucks and the workers don't listen to what the customers want every time I go through drive thru I tell them ice tea with lots of ice and I get the tea and no ice get workers in there that don't have their heads up their asses are you may lose a lot of customers I rate you at no stars

Piss poor service. I went to mcdonalds in sand city California and waited more than 40 minutes for my order. One staff member kept calling for order #268. He kept calling it so I went to the counter and asked if the order was mine and was told by the shift manager Lana that "it was still in the oven and it will be a few minutes for your order. Lana said the customer for order 268 must be in the rest room. I went and looked and I was still the only customer in the building. I was called to the counter for a bag of apple pies. I asked where is my order and they said that it was the order #268 that they kept calling. I am furious beyond imagination at the total ineptness of the people that are representing your brand/store. Sum total of my time spent was more than an hour. I asked for a refund and left the cold food with them. There was more ineptness because she did not give me the 2.99 for the apple pies that I left there. I am not going to end this until these two people are reprimanded. The names are Mgr? Lana, and the person Harold who took my order and did not even check to see whether it was my order, when asked about the order he shrugged and that was it!!!!!!!!!!!!!
I will pursue this until my satisfaction is met. I am now on my way to Jack in the box to buy there. This episode is absolutely untenable and inexcusable.
At my consultant fee of $102.00 an hour I will have by the time I go to Jack in the box and back will have been 240.00 dollars. I would if possible like to speak to headquarters concerning this horrendous service.
Gregg Carter (831-747-1664)
p.s. while I was waiting for my order she had the gall to be at the counter eating a hamburger instead of attending to her customers orders.

I ordered a cheese burer with no catchup and still got burgers with catchup

I placed an order on mobile app. When I reached the McDonald's at 875 Garrison Ave, Bronx, NY 10474. I informed the cashier that I was there to pick up my order. She stated you have to check in. I showed her the app stating that they see me at the location. She said you have to check in. When I tried to check in the app showed that there was no internet connection. I explained that to her. She said, "oh well you have to purchase the order again." I said, why when the money was already deducted from my checking account. She proceeded to take orders from other people like I was not standing there. Eventually, she said to cancel the other order. I explained that I do not know how to do this can you guide me. She stated, "I don't know how to do it." I ask to speak to the manager. She said, "I am the manager." I ask for the number to corporate office. She said, "look on your phone." At that point, I was very disappointed with the services I received from someone that has the title of manager. I went outside and contacted a mobile team representative. The representative told me to re-install the app to my phone and the order should erase. I went back inside and waited to be serviced and the manager that was taking the orders had disappeared. There was no one standing there to take orders. I said to the worker that was handling the food, is anyone coming to take my order. She stopped what she was doing and came to help me. I feel that I paid double for my breakfast. I feel that I wasted time when I was due at work. I am very unhappy with this location. Every time there is always an issue. I had two previous events where I used my card to purchase food and someone obtained my information and spend $49.00 in food and then proceeded to make other purchases at order merchants. Also, I used my credit card there and was told it decline. I went back to the job to get my other credit card and to obtain cash, just in case. My card was declined again. The same manager decided to say, "oh the credit card machine does not work." This is my fault for going back and patronizing this establishment because the service there is horrible and the employees lack proper training in customer service. I do not have money to give away!!!!!

I ordered food at the drive thru window . when I went to the window to get my order the young lady started handing me the wrong drinks. I told her I didn't order the items given. she had to ask for my receipt. after looking at my order. I was told she gave my order to the car in front of me. told me to pull ahead and wait while they had to make my whole order. this took at least 20 minutes. I was not given a sorry or anything such, not even an offer for a free drink or sandwhich.
very disappointed , my family uses Mcdonald's several times a week. never had any complaints. an apology could have at least been given.
thank you

The McDonald's I went to tonight I had ordered a buttermilk sandwich and when I got home to eat it, it tasted like it was not cooked fully and had to end up throwing the whole sandwich away. I refuse to return to that McDonald's location since this is not the first incident like this and I'm tired of wasting my money on something that I have to throw away and the company will not compensate without having to waste gas to return to the same location.
Restaurant #11438
Order #86

The service is GREAT ..The burger was raw in the middle and I did not see it untill I had eaten half. brought it back to the. counter. The manager in charge,looked at the meat and agreed. She replaced it. Second one was raw in the middle. She informed me the kind of the meat has been changed recently and when heated up to temperature, it kills all bacteria in the meat. Needless to say, I had an upset stomach all evening. I won't be ordering hamburgers again, and passing the word onto my family.

Just been to MacDonalds in Colchester Stanway . Was told that i cant go though drive on my mobility scooter as i cant get into store with scooter. The lady was laughing at me .
This is not the way to treat customers and will be getting some legal advice about this . Macdonalds are discriminate against people with disability's

Went to macdonalds on commerce ave in Lagrange Ga I advised the woman over the drive threw speaker that the dinner side was not lit up just the breakfast side and she said theres nothing I can do about that so I took my business else where....

McDonald’s advertises free fry Friday with the app then when I visit the store here in elizabethton, Tennessee today at 4:30 pm I order 4 cheeseburger 2 large fries and the Friday free fry... I pull up to the window and the girl taking money informs me she has no idea what the free Friday is... so..... I just buy the 2 lg fries and 4 Cb.. pick up my food at the next window and drive 3minutes to my house from McDonald’s we get home sit down to eat and the burger is as old as I am, the fries are cold... I’m not happy at all..

i recive the worst service my oder was wrong and i wanted them to fix and they said they dont have to very rude

tried to go into the store and the front door is locked (7:46am)but they are taking orders in the drive thru.i went to the window and told the manager and she just looked at me like I was crazy and left the window...

I have been to this mcdonalds a lot and always so slow as needing help I assume. tonight long time to wait on in drive thru and then got cold fries again as I knew that upon leaving but the line too long to go back. . had enough of this mcdonalds. one car pulle d out from waiting. . went ahead and ate now stomach upset. #34778 .1480 hillcrest ave. springfield, oh 45503 7/26/18 1007 pm. order 63.

Was in drive through line, cars all over the place no one was taking people's order some left I went inside to order a hot fudge sundae and after waiting 10 minutes was told no hot fudge. Finally got my money back.
Help all over the place but not paying attention to their job.
THIS WAS ON NORTHPORT DRIVE MADISON WI?
That place should be shut down or a manager who knows how to manage go in there and clean up staff and place. No one is in uniform and they saunter in and out as they please. Will never go back.
Should be a 0 on your rating scale.

I am very upset that the last three big mac I have ordered were very dried why have you cut back on sauce that what makes the Big MAC so good please if you have to cut back on something don't put so much lettuce big macers love the sauce now all you have is a plain burger thank you Connie

on 24th july 2018 around 12.30 pm central time i went to mcdonald on exit 11 on I 85. north of montgomery..AL. four stupid cashier were talking and enjoying gossip and myself going from one cash register to another..they dont care about f. customer.i waited for few min. watching this idiot talking loudly on business premises busy with one customer. WHY THEY care for customer..After close to five min. one cashier came and took my order.
Then my wife gave order and the cashier charge close to four dollar. No meat in sandwitch only bread , one cheese and tomato ..Vow four dollar u bastard are f. Worst than beggers..?????? Shame on the whole F. MCDONALD CHAIN.?????
HER order came without f. cheese.,.Lucky she open in front of cashier and the lady cashier told cook to prepared again. NEVER EVER ENTER IN F. MCDONALD in LIFE.. what a f.. MCDONALD IS ??????. FIRE ALL STUPID BLACK IDIOT ASS doing nothing and taking paycheck. Go and see the video....

I was accused of "racial slur" and trespassed from McDonald's. I'm an old Hispanic male with Indian Indigenous blood. I have never ever been a racist. A week before the trespass notice. The African American lady named " Diedre Edwards" was going to give me a contaminated Chicken Sandwich. I physically saw her use a dirty glove to make my sandwich and I asked for my money back. I also filed a complaint with McDonald's. On 7/23/2018, I was notified by Ms. Edwards that she was calling police and that I can no longer come to this McDonald's and she said all of this with anger and furry. I was humiliated and now have a record for what? being a racist? I have never in my life have been or will be a racist. I don't care if Ms. Edwards is African American or blue or yellow I could care less. I care that that her hygiene and dirty nasty manners. She tried to kill me with a contaminated Chicken sandwich. This McDonald's is located at 3199 SW Port Saint Lucie Blvd, Port Saint Lucie FL, 34953.

Called Customer service line 1-800-244-6227 was on hold over 10 mins hung up. The Only McDonalds in my town,m store #6306 is getting unbearable. I eat every morning sometimes 2 times, but after today can't take it. For three days the sausage mcmuffin was so dry a child got choked on it. I realized that the muffin was out of package not toasted with semi cold sausage and given to us. I finally spoke to manager Jane, said her GM Manager Angel, told them to serve them that way cause the TOASTER was broke oh my goodness that is too much to even imagiine. I waited in drive up line for 20 mins and there was only 4 cars. Hashbrowns was cold. This is the worst service and food ever. Was told by a former employee and not out of spite, that the health dept would close them down how nasty the kitchen is. WHAT IS GOING ON????

7/24/18 @10:30pm, in Round Lake IL (Rollins & Hainesville Rd). I was at this drive thru McDonald’s location to get a large coke with no ice ($1.08). There was about 3 cars in front of me. As I got up to pay, the girl was about to hand me a frap & said $31. I said it was a large coke no ice. She said it wasn’t on the list order. When she got my order ready, I saw her get it. It disgusted me. The automated drink poured in the cup, she then added I believe with her bare hands to put some ice in it. Then she realized no ice so she tried to get it out, then took a cap to get the ice out. Then she got a put some coke in & poured in my cup. She gave me the cup dirty with coke around the outside. She didn’t even wipe off so I had to ask for a napkin. I should’ve told her to get me a new one but it was late & I was tired to. This is at least the 5th incident that something simple as an order they can get it wrong. Last year I ordered a 6 piece nugget happy meal for my daughter for lunch. Came home & they put a chocolate chip cookie in the nugget box instead of the nuggets. This is the last time I will ever go to this McDonlad’s again! I’d rather drive a little further with better service than this unsanitary, untrained teenage employees who don’t care about service. She & this over teenage boy seem to be flirting with each other as well while taking messing people’s orders in the mean time. I need to at least tell you guys this to do something about training these teenage kids or a serious manager older to keep an eye out.

Gone to this Mcdonalds many times. Store #6150, Milford CT. Tonight was the worst experience I ever had. Went through Drive-thru. Placed my order at 10:19 for two items. Told to pull over and the food would be brought out. Sat at window 5 minutes. The food was not brought out to me until 10:35 plus. Not acceptable.
Ate food on my way home from work. Order was wrong! Got a sausage McMuffin and bacon, egg cheese biscuit (wrong). I ordered the McMuffin and a McGriddle. Only ordered 2 items and they got it wrong. Took over 16 minutes to get the food. They weren't that busy!

received only a third of my fries and they were cold cold cold. was charged double and had to argue to get money back.. should i go on.. my grand daughter got about half her fries n were just as cold. probably never going back. took me eight years to try ur junk since the last time u pissed me off. u cannot call yourself a restaurant, maybe a fake one.

I went to the McDoanld's at 3245 W. North Ave. bought 25.00 worth of food guess what happen with the credit card I gave. Decline I gave another 3 other credit card all decline. go to Burger King down the same street MY GOD The first card I gave at McDonld that was decline WORKED !!!!!!!
Please everytime I go there there always problems...either they leave off sandwichs or something....I live close by but I think that Burger King does a better job !! I KNOW YOU DON"T CARE !!!!!! GUESS WHAT I DON"T EITHER FOR YOUR STORE ON 3245 W> NORTH AVE EITHER !!!!

I have to be at work at certain time in the evening, I send my surveys every night about my complaints. It takes 10 minutes or better for service in the drive thru at store number 10938. Last night I had to go in to get my order after ordering outside speaker and there was one person working the front line. Poor guy can't blame him when I came out the same seven cars still in line, also I keep telling in my surveys it goes a lot faster when they use both windows. The line person taking the money has to walk over to the front counter register pay and then back to customer with change than get the order, also the counter line window receipts have been getting where you can't read the print I ask for that to be fixed for over two months. The 1st window receipt looks great every time. The management has told me several time it's been resolved works great that night then back to always.
It's just not working for my working with the local management there, and I use this McDonalds day and night because it's close, only have this problem at night between 9-10 P.M. Hope this correspondence helps me thanks for listening love those cheese burgers. Jeff Lewis lucndoit@aol.com

I went through the drive through and ordered 2 double quarter pounders sandwich only. A single quarter pounder xtra pickles xtra onion meal with
and ex large unsweet ice tea. Repeated my order 3 times, got to the window, asked for her to repeat the order she said 3 quarter pounder meals
I said no and repeated my order again.
got to the window to pick it up it was wrong they called the manager the manager asked to see my receipt I gave him my receipt told him what my order was suppose to be and said look just give me my money back and I'll go elsewhere, He said well this is what I can do for you ,,,,, we never got
to the end of the conversation as I said this is not what I ordered just keep you're hamburgers and give me my money back as I had things in the car
that were melting he got all indignant and and walked away all in a huff- so here's the deal this is the 3rd time in 3 weeks that I ordered and not once was the order correct, this happened at 35773,2315
Market Place Drive, Maryville, TN 37802 phone number 865 982 7880 - July 20th 2018 at 3:45 pm can I blame the staff? well sure but in reality It's poor management policy, poor training., a lack of customer service a lack of taking pride in what they are doing and the manager on duty at that store needs to be demoted if not fired, This order came to $16.75

poorchanges are made service at the Granville ny store. seems like my orders are always getting fed up pay for and do not receive all I paid for. this store has teenagers who value their social lives more than doing their jobs.I.am fed up with getting short end of my orders getting messed up 12 times in 3 years. I will not go back to this store or any other stores until

I ordered an ice cream cone from your Perry store just now and after I left driving down the road the cone was flat . Flat as in taste flat. And had a soggy rubbery texture about it. I can't find the store number when searching so I made the complaint here . Maybe let them know their cones suk. At 1.30 for an ice cream you get to hear it . Thanks

I ordered a quarter pounder and my wife ordered chicken nuggets. Her nuggets were raw and disgusting and my burger was soggy and had a 20 inch hair in the middle of it which I discovered the hard way through choking and pulling half the length out of my throat with food still attached. The other half was still anchored inside the burger. I showed the contamination and demanded my money back and they said it was against company policy. Against company policy to return my money that I paid for them contaminating and undercooking my dinner. Unbelievable.

ON JUNE 29/2018 I WALKED INTO THE MCDONALDS RESTAURANT- NUMBER 32379 ON PALM AVE/MIRAMAR, FLORIDA @ APPROXIMATELY 10:17AM; PLACED MY ORDER AT 10:22 (DUE TO A SHORT LINE OF PEOPLE ALREADY WAITING) BUT DIDN'T RECEIVE MY ORDER UNTIL 10:33AM..WHICH IS ABSURDLY, RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!! I NOTED TWO (HAITIAN) SUPERVISORS/MANAGERS THAT WORKED THIS PARTICULAR MORNING. BOTH SEEMED DISCONNECTED IN THEIR OVERALL DUTIES AND PERFORMED FLOOR TASK TO A BARE MINIMUM. WHAT THEY'RE HAUTINESS DID ASCERTAIN [TO ME PERSONALLY] WAS THAT THEY WERE IN CHARGE. INSTEAD OF ASSISTING IN THE PREP SERVICES WITH STAFF, THEY SLOWLY FLOATED BACK AND FORTH IN THE FRONT. WAVERING OVER THE SHOULDERS OF THEYRE SUBORDINATES; WITH LITTLE TO NO HELP AT ALL. I FOUND THIS TO BE TOTALLY DISGUSTING AND WAS OFFENDED FOR THE WORKERS THAT WOULDN'T OPEN THEY'RE MOUTHS!!! PUT SOMEBODY ELSE IN CHARGE. THEY ARE AN EMBARRASSMENT TO THE DILIGENT REPUTATION OF THIS COMPANY AND SHOULD BE REPRIMANDED FOR LACK OF LEADERSHIP DISPLAYED AND POOR MANAGEMENT SKILLS.

First of all, as I approached the counter I wasn't greeted. Instead a manager yelled for the cahier to get on her registar. Then as I ordered the manager again yelled at the cashier as I had paid for sundae but wanted it after I The manager said to cashier why didn't you tell us this before. As I went back to get ice cream sundae, they did not even give me a full cup of ice cream. Another young man chimed in when I asked her why isn't the cup full. He said they got in trouble for filling up the ice cream. I took a picture of the ice cream and will be sharing it on my social media page. The behavior of this crew is loud and disrespectful. They completely lack customer service skills.


I was in Halifax for the day and decided to get a take out meal a one of your stores. I asked for no cheese because I am lactose intolerant. by the time I noticed that there was cheese I was some distance away from the store and could not return to get I new meal. I felt that I was robbed of my meal because I couldn't eat it with cheese on it. thought you should know that your employees should watch the screens more closely

4 items on the dollar menu= 4 dollars
same items as a meal $4.39
why are they charging more for the meal when the items are on the dollar menu
specifically the burrito breakfast meal

This is my last complaint it's pretty sad you are right next door to me and I have to take my business else where. I don't just complain, I am letting you know where you lack in customer service and believe me you restaurant at 31 and declaration drive is in need of people who care if I get an egg muffin that is so hard you couldn't eat it or that I came there with my grandson and waited 45 minutes in a parking space for food that was lost or never cooked and asked for a call back from the manager and never received it, or we got a frappe and the cup was cracked we took it in and it took twenty minutes to get another one when they could have just poured it into another cup maybe it's all due to poor training, it's not my job to figure out why it's so bad there it starts with the manager and when it gets so bad I guess the owner should look into it . I have known Paul and his family mom and dad, brother for years back when they were my customers at jerry's restaurants they are good people and good business people! So I believe they or Paul will take interest in what I have to say. Thank you Gayle jackson

Went through the drive thru first off no greeting just opened the window took my card went to 2nd window same thing no greeting no thank you come again NOTHING. Went back to hotel which is right behind McDonald's fries were cold and my quarter pounder was salty needless to say no happy with all the choices around I chose to go there but not again... They need help with customer service and in the grill area.

I'm a disabled veteran. Proud of my vet status too. I wear a vet cap everywhere I go. So ppl KNOW i'm a vet. Went to their drive thru. Unbeknownst to them, while I was sitting in the Drive thru (two lanes I'm in left one and only person ahead of me in that lane, five or six cars are in other one. My fr's were inside the store.) So I get in left lane, the car ahead of me pulls off, and I pull up to the box, and the employee asks me to wait for a few seconds. Ok fine I can wait a few seconds. So while I"m sitting there, the cars in the right lane, ALL get their orders taken and I"m still waiting wth? So finally I get fed up with waiting see my fr's are out anyhow and so I pull up to them. That's when the "prblm" began. They informed me, this employee had seen me pullin in, seen my vet cap, and had asked me to wait on purpose, and was inside laughing, about me waiting while others are getting their orders taken. Since this is how McDonald's treats veterans here is what I have decided to do. A: I am affording McDonalds time to respond to this complaint. Before I pursue the matter further.

We went to McDonalds on East Mason St. in Green Bay Wisconsin. We got ice cream. The difference in price between different McDonalds is appalling. We seen a big billboard along side the highway advertising a $.59 cone. We were charged $1.19. What's up with that? Should'nt they all be the same? I would love to know why. That was quite a shock. Also the sundaes didn't come to the top of the bowl. Not happy.

My wife and I went to your macdonalds in Biddeford me. I ordered a quarter pounder and my wife ordered a sausage biscuit sandwich. After waiting about 10 minutes and watching your emplyeees just fooling around, they came back and told us that they were out of biscuits. Well we ask for our money back, with the promise of never going back. You need to hire managers that do their jobs, instead of just fooling around. We will never go back to your restaurant again. You need better management. Thank you for lousy service.

I am extremely upset over the poor business practices of McDonalds on mission and Ramona in Montclair calif. I got buy 1 get 1 free quarter pounders they didn't honor.. I got them there.. then I used mobile app for coffee get 6th free scanner wouldn,t except it free...I tried to use the $1.00 sandwhich they honored 1 time now the guy says scanner doesn't except your qrt pounder sandwhich..........seriously they are scammers.. I am disabled and I look forward to eating out once in awhile and on a very low income they make it hard for me to treat my grandson who I am raising...this is crap..........ty

i went there to order a drink first my order was wrong to fixed it then get to next window and she was giving me a medium drink with no ice I ordered a large coke with extra ice she fixed it but had to redo it cause she put no ice in it she was very rude. I only get to work and realize its flat.

I went to McDonalds on 7/14/2018 I order the new Quarter pounder single. When I got home and bit in to my burger it was RAW inside and I tried to contact them by phone and no answer. Also I have been calling Corp office No answer.

I had ordered my food and was waiting go my order and 15minutes had gone by then 30minutes had gone by so I asked about my order and they said it got canceld so they asked what I had and I told them and I got home after about an hour of heating and did have all my order that was the worst visit I ever had at a McDonald's it was # 26873 I will not be going back to that McDonald's again.

Me and my girl went to McDonald's in sequim and are food was not cooked all the way I got a new one and my girl eat hers and she gave it back and got her money back we are sick now.

My wife and daughter and myself went to McDonalds in Glenwood, AR at approx 7:10 p.m. on Thursday, July 12th . We went through the drive thru and ordered exactly this
2 mcdoubles
2 mcdoubles mayo onion only
3 small fries
1 large coke
2 apple pies
We sat in the drive thru for quite some time (approx 10 minutes) and received our order incorrectly. We got 4 mcdoubles mayo onion only and all the rest of the order was correct. When we then had to come back to the store to get burgerss corrected, the inside was completely empty. Not one customer inside and we had to wait extremely long for our food. And then given the wrong items to then be treated like crap. The burgers yanked out of.my hands and chunked in the trash right in frobt of me. Very rude. And to think, McDonalds is one of the only fast food restaurants in our small community to choose from. But they make it really easy to avoid them at all cost. Customer service is horrible and food is consistently incorrectly made.

Cocoa fl,went in for a fish sandwich no cheese xtra target sauce,they were charging me additionall 45 cents for a condement,that's like charging xtra for kethup. Needless to say I did not stay cancelled my order and left, I will not pay extra for a condiment I just won't go there I mean the sandwich itself is 339 and its barely the size on the regular $0.89 hamburger.

Love McDonalds but ate and used the restroom at McDonalds in Le Mars Iowa. The bathroom was disgusting!!! The general appearance of this location floor and tables was not as clean as I would be comfortable eating at. This happened July 12 around 2 pm. Thanks and not the first time I was not impressed with that locations cleanliness

Hi, Iam writing this this morning my daughter was having a problem with her bank card .She goes there 4 times a week for my granddaughter they gave her food and then took it back , my granddaughter then was so upset, the thing that bothers me is i know that everyone has to pay, just don't know how they could take it back it was for only my granddaughter they went to the bank which is two minutes from there and then returned and got the food , she is only 4 years old and didn't understand there are good people in this world and she would of came back and paid, again all the hurt that was done all over a breakfast just upset me and was wondering if there is such a policy for customers that they see often Thank You and have a great day.

I am upset with the small amount of gravy that my local McDonald's at 3000 N. Main Street in Hope Mills NC 28348 -#5749. I have been informed by employees at this McDonald's that they will start giving you a reasonable amount of gravy on your Sausage Gravy Biscuit. Last week they did just that but this visit 07/11/2018 I ordered the Sausage Gravy Biscuit and there wasn't even enough to cover one Biscuit. When you complain and ask for more gravy they will charge you $1.00 more. I don't have a problem paying you $2.79 for the sausage gravy biscuit ,so you should at least allow me a reasonable amount of gravy on my order. Sincerely, Larry Parker , 914 Linda Ave. Fayetteville NC 28306.

While across town on my way home I stopped at 1785 e University in Tempe Az. store #22111 @ 5:18 p.m. used drive through, lobby was closed. orderd a bundle. As i got home to enjoy my meal with my family we notice that the big macs only had one hamberger patty. I called the # on the reciept, 480 446 8619 three x's with no answer. Again across town, no answer by phone, lobby is closed. Very disappointed. Ate anyways we were hungery. F.Y.I. KS# 13 07/11/2018 05:18 PM side 1 order 19 surveycode 22111-13190-71118-17182-00140-4

yes, today July 10 th at 9:03 am pulled into the McDonalds on 9mile in Eastpointe MI. to get a sausage mcmuffin before work. i pull up to the drive thru window. There is a hand written sign out of order pull to the 1 st window. Had to wait 13 minute while the car before me was searching there car for change. I pull up to the 1st window, there is another handwritten sign that states "exact change, debit or credit card only." I ask the attendant i only want a sausage mcmuffin can you brake a 5 dollar bill. She stated nicely Did you not read the sign. I state yes and thank you then left. I proceeded to Tim Horton's I guess my question is, this McDonads was open at 6 am how many customers did it lose to Tim Horton's, that is only 7 blocks away,because the had no money to make change.Did no one know how to open the safe. Did know one try to go to the corner store to break a 20.00. i am sorry but there is no excuse. Thank you for your time

McDonalds Rest. 1977 Cumberland Falls Hwy., Corbin KY.........................
My husband and I stopped in Friday July 6th around 1:00 AM right after midnight on Thursday. Ordered four cheeseburgers and a large order of french fries. Paid young unkempt man at window.
Drove to next window and noticed more young unkempt people behind counter. Didn't notice any McDonald uniforms on these people. A young female had a sleeveless dress with criss crossed wide straps in the back exposing her bra. We commented to each other about the young people and the unprofessionalism. We recieved our food and left.
Luckily, I decided to get my burger out and eat it in the car. I opend it to remove the pickel and found there was NO MEAT. . My husband told me to check the rest of the burgers. Unbelievably there was NO MEAT on the others and the fries were barely warm. Needless to say, we drove back. Explained to the young woman that there was no meat on all four burgers. Her comment to us was that the cook was very stupid and that he was the dumbest cook she had ever known. (not making this up people) We let her know the fries were barely warm. She said they were going to get right on it and get us taken care of. She asked us to drive forward and wait. We waited and waited until my husband became impatient. He backed the car up to the window and asked the young man what was the hold up on our order. He said it was coming up in a minute.
We waited and waited again while looking at the young people behind the counter talking and standing around.
Finally the order came. We checked and found hot fries and meat on the burgers but no napkins or the extra ketsup my husband had previously ordered.
This is by far the worst McDonald's we have ever visited. Can't imagine what the restaurant looked like inside. The owner needs to know this and the manager should have approached us with an apology. Whew!

Mc Donalds located in California city ca on 9628 California city blvd. Have been using $1 dollar Sandwich. Coupon located in Mc Donalds app, and have been purchasing a Quarter pound with cheese that is supposed to be 100% real beef but actuall have been using leftover beef to serve the $1 dollar sandwich for the quarter pound with cheese.

Please advise the best time of day to visit this restaurant for good food or good customer service? I haven't found any time of the day that the restaurant personnel are courteous or helpful! I went through the drive thru at 9:00 PM tonight (07-06-18) and could not see their menu board due to NO LIGHTS on any of the menu boards. I asked that the lights be turned on and they could not do that! The lights may be on a timer but they should be on by 9pm and if not, the timer needs changed.
I wasn't sure what " type" of shake item I wanted. Order taker said SHAKE MACHINE WAS DOWN!! This is the third time I have gone in at different evening times and the shake machine has been down. The shake machine could be put on wash during the times of 3:00 am or 5:00 am and it would not create a problem. I told the order taker well I can't see the menu board and you don't have any type of milkshakes so GOODBYE! Ridiculous!! This would be a "good place to start a restaurant!" I speak from plenty of restaurant management experience as I was the manager of several restaurants and have 10 years management experience. I was paid well, respected my customers and my restaurants made money. Thanks for listening, Michelle Sutton mybadcat@yahoo.com

I visited the McDonalds at 2014 Irby St. Florence, SC today and the service was pathetic. On top of getting my order wrong, it took at least 10 to 15 minutes to get my order, there was only one other person waiting inside the store. It was hard to understand why it was taking so long because there were at least 10 associates standing behind the counter (not including the cooks and sandwich artists in the back). The manager and assistant manager were among the 10 associates. If this store makes any profit it is a wonder. The owner of this franchise would well served to take a good hard look the operations at this store.

I've been going to the same restaurant in tacoma wash.980404 on 72nd pacific ave.I order sausage egg mc muffins 2 for about year and a half my complaint is more then not most visits the muffins are so hard you cannot bite into them I've brought this to the attention of so many different mangers .some replace the food some say bring in the receipt I'm always in a hurry not looking for free food I just can not understand how a muffin could get that hard it's been a constant problem I've worked in many restaurants it's pretty hard to over cook a English muffin unless it's burned and I've received both burnt and stale hard as a rock wouldn't give it to the homeless person.that should say a lot you have a problem I will visit one more time and if I waste almost $7.00 on 2 more inedible mc muffins I'm done with your business sincerely Tom at pensharpen@hotmail.com

The bacon mc double are ok but the bacon is like eating rubber most of it is fat. On your app there are No prices for any of the Coffees and doesn't McDonald's care at all how each and every store are being Operated !!!!!!!!. Plus the McDonald's that I go into there is little or no real management.

Received a phone call at approximately 10:49am from a person named Ashley concerning some feedback I provided to the customer service number at 18002446227, ashley said to mention the name Ashley in mc donalds when ordering and also mention that Ashley said an ice latte would be on the house. So i did today on 6/30/18 in the morning and received a plastic cup with uknown substance Inside not a latte at all. Appreciate the gesture but it was an uknown substance and that I do not appreciate.


I was in the shop to buy food for my family and i have received a very poor service. I have asked for manager and they Refused to call him or her for me. We were left unattended without any notice for more than 5 minutes. I have sent The lady called Goitse, Mpho and to call manager the just ignored me. I am so disappointed really about the poor service. On top of that o have waited for my order for 45 minutes no communication. I have also spoken to the guy called Ditiro and he told me that Manager said he or she is busy. Is this how you handle your customers. A guy called Eliot attend me only after i have sent my complaint. I will never go and buy there and i will not recommended anyone to buy there. Disappointed with poor poor poor service. If you think i am not telling the truth sent unknown person there and this is not for the first time.
Regards
Bonny Molale
076 861 5162


food all over the place, floors greasy and slippery, fry girl told the order taker to stop taking orders. out of 8 beverages all were water except for three NEED I GO ON? I WILL NEVER GO BACK THERE ONLY IN THE WHITE NEIBORHOOD DO YOU GUYS CARE ABOUT BECAUSE I HAVE CALL ABOUT THIS BEFORE SO GOODBYE TO MCDONALDS

worst svc. ever = I had to wait over 15 minutes to receive my order + a 5 minute wait just to place the order
all in all = it took over 20 minutes to receive my simple order of 2 mcmuffins = all of the workers are evil obama clinton
deep state democrat racist scalawags who hate white americans = like myself = I will HATE mcdonalds for all eternity
you evil basdtards are ALL evil "obama-clinton" democrta communist nigger nazi thieves = damn you bastards to hell!

Yesterday I went to the Mcdonalds at Park Place Mall in Tucson, Arizona; there were about 4 people ahead of me; while I was waiting I saw that one of the customers before me had 9 individual orders; each with its own money; the line was getting longer and the gentleman working the counter did not get more help to move this line along. After standing there for 20 minutes; I gave up and left even though I really wanted a Mcdonald's Fish Sandwich. When I looked around a little while later; the person with the 9 orders was waiting for the orders and the line has not gone down. In my opinion this was not what I would call fast food. if you have to stand and wait to order for a long time; that is bad. I will probably not ever go to that
Mcdonalds again and that's a shame because I happen to like their food. Could someone please contact me reference this matter; it was very disappointing and I don't know if I would recommend that place to anyone.
Thank You
Louise

North Ridgeville, Ohio Lorain road location. Double Quarter Pounder was RAW... Took it back in and did not get a new one. Left disappointed.

I am a regular at McDonald's. Coffee at least 3 times daily. I take my grandkids there and often grab a sandwich for lunch. Jerseyville, IL McDonald's has to be one of the worst..Often times, no complaints. However, the last month service has gone very poor.. I always get cream in my coffee.. Many times, 3 to be exact, no cream when I get my coffee to work. My granddaughters happy meals are not complete.. No fries, wrong items, etc. The turnover of employees seems to be very high... Today, I experienced the same thing. One poor girl working who appears to be training two new employees at one of the busies times for drive through.. I no longer see any familiar managers.. I think I need to look somewhere else for my coffee fixes...

Specifically referring the the south college mcdonalds in fort Collins, Colorado. they are going through yet another remodel and choose to stay open even though it horribly inconvenient and a disservice to their customers. the customers get nothing from this remodel, could care less what the building looks like. on top of this they have raised their prices again. they are thieves who think they can charge whatever and treat the customers poorly. I will go elsewhere, the food is very low quality, hamburgers so thin you can see through them and grainy. awful

I purchased just a lg. hot coffee at rest.#2599 at 10;08 am.When I got back to the car and went to put the cup in the car cup holder,it popped open and sprayed hot coffee all over my car seat and my hand.I doused it with bottled water I had.it turns out that the paper cup was damaged on the lip and that is why the lid didn't fit correctly.My hand was painful and red the whole morning at work.

I just had a new quarter pounder and it was the worst thing I have ever had. The burger was dripping in grease and I had to use napkin just to eat it and catch all the grease. Could not even eat it. It was dripping grease all over me and my car. If you used quality beef there should have been that much grease. Come on this is not healthy. Never will have one again. Thanks for listening!

I would have given store 3663 in Westminster Md. 0 stars if that was possible -- the poor service, long wait, and poor quality of the food when we finally received it on 12 June was brought to the attention of the store manager, with many promises by him to make good by sending us a McDonalds gift card, to be used in any store -- to date, nothing has arrived -- the last message we received said the card(s) had been mailed on the 20th, nothing has arrived as of the 27th, and most of our inquiries go unanswered. Clearly not high on his priority list. We are asking for the name and contact info for the district manager, and/or of the owner, and are asking for any simple resolution to our request -- it's time for McDonalds to fix this. Thank you.

Out here in Rwanda CA. Wanna the manager won't serve the home less for the past for years this is been going on so much tussle there's a bout a forget of us or more where going to the medeia

I asked the weight of a mcdouble hamburger patty and it was a problem telling me. It was a simple question

McDonalds Restaurant #12157
Mequon, WI on 6/22/2018 @ 9:55am
Upon entry the crew demeanor was horrible! No one smiled, no one seemed in a hurry to place my order. There was one person waiting for their food already. One female worker with an attitude , who I am assuming was trying to go on break, was standing about 4 foot from the cash register we asked if she was waiting she told us to go ahead. We stepped to the register to place order and a guy (who I assume was still training) had the register open attempting to break a coin sleeve he closed the register and very softly spoke while still holding the half opened coin sleeve. I told him I could not hear him so a tad louder he said “go ahead”.I told him I wanted 2 sausage egg muffin meals with breakfast sauce and one with a coffee and the other with an orange juice. He looked at me very confused and said “two sausage muffin meals?” I said yes he said “oh I put in 3.” At this point a few other customers walked in and the lady that was trying to go on break walked back around the counter, with an even worse attitude, to assist the guy with putting my order in. I had to repeat my order another 3 times and just to be told they didn’t have orange juice. Meanwhile, a few other people walked in to order and one lady asked if they could open another register and the female worker just looked at her with an attitude and shook her head. I said oh ok then a milk. She told me my total and then walked off. I used my debit card to pay and then the guy handed me my the receipt and said have a nice day. At this point I was waiting for my food to come ready. Two different people from the drive though came in to get their order corrected. Another worker walked in to start her shift who also had an attitude, started to ring people up. Not once did she say hello to anyone or smile. Several people told them they were out of ice and lids. Not one worker said sorry or went to stock the empty stuff they just took a lid out of a sleeve from under the counter and handed it to the customer. Now, there are about 8 people waiting for their orders. Three people received their order before me due to the drive through girl clearing my order before I received it. The worker that was trying to go break ordered her food and went and sat down. The worker who had just clocked in a few minutes ago kept playing with her phone and even had her phone sitting on the counter next to her register. When she wasn’t playing with her phone she either had her arms folded with a horrible look on her face or was too busy with her hands down the back of her pants trying to pull them up or whatever it was she was doing. Either way, that is absolutely unacceptable!!!! I do not want you handling my food or drinks or touching anything after you just had BOTH of your hands down your pants!!! It took 18 minutes for me to receive my food and then I still hadn’t been given my milk or coffee. The front end manager handed me the drinks and I had to ask to get creamer. She had 3 very long fake nails and the others were missing making me wonder if they had fallen off in someone’s order! Out of all the customers, I was the only one who was apologized to for the wait. As a former McDonalds employee, I know the standers that are expected of the employees. NONE of which were met at this location. Not one employee seemed to want to be there nor do their job. I know times can get busy and hectic but that still do not excuse the lack of worker ability nor customer service. The only crew member that was attempting to hustle was the back of house manager making the sandwiches. The women’s bathroom had urine on the floor and needed some serious attention. The food and coffee was barely warm. As many of McDonalds I have visited in my life, this location is BY FAR the worse!!!!! This entire crew, minus the trainee, needs a serious attitude adjustment and need to be re-education on what customer service means and the expectations of the job they were hired for!!!!

Your McDonald's store on dream street in Florence kentucky is the worst. I went there on June 15, 2018 at 9:30 pm . I was in the drive through for 30 minutes and when I did order the manager said there was only one other person working there besides her. She told me that she was going to close. That store lost so much money that night. The drive through was all the out to the street and a lot of them were leaving because of it. Someone needs new management. Sad very sad....

I have lost all confident in the two McDonalds that we have close to us as they just don’t care about the customers and the stores are ALWAYS dirty and can never find a seat and that they only care about drive thru. Its too bad you don’t have someone who can impersonate a customer and see it thru their eyes as this will tell the whole story.
I have work in food service most of my life, and it’s an embarrassment to see how these stores operate, and if there were competition in the area they would not be in business, as people deserve to be treated as guest not just another number on the screen.
One of the other stores that we visit we waited 30 min just for a plain chicken sandwich while fifteen other tables had been taken care of, when I talked to the manager on duty I was informed that they were short staffed and that they apologized but if I had any time to eat somewhere else I would have but instead my 30-min lunch break was over and had to eat on the run and ended up buying a Snickers bar just because I would not have time.
I hope this response and survey doesn’t land on deaf ears as I feel it might, because the bigger a business becomes the less important a customer will become and more important is sales.
Please PROVE ME WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I submitted this complaint to McDonalds and they NEVER Followed up on this as I guess they would. God I hate being right.

I went thru the drive thru ordered a double quarter pounder meal with a coke went fine got my food pulled over in the Walmart parking lot to starting eating my meal Now I eat all my food before drinking anything so when I got to my coke and took a big drink and wow to my surprise my was not only coke but it had whiskey or rum in it and strong too at first I thought I was crazy so I took it home to have my wife taste it and she was surprised as I was it definately had alcohol in it I called the Spanaway MC and reported it to a manager she told me she was going to tell the other manager and would review the camera footage she took my name and number but I have yet to hear anything from them I have the coke in my fridge I'm not sure my next step is going to be this is a really serious thing and should find out how who and why someone put alcohol in my coke just lucky this time it was not a child who received this coke

The person who took my order at the drive through window at station mall, Altoona, pa 16602 on 06/12/18 was very rude by making me feel rushed to order, extremely poor hygiene, and handed me my change and turned and walked away without saying thank you or have a good night. She seemed so disgusted that I was there to order food. I will never return to that location ever again.

Waited in the drive thru of so minutes place order still waiting to pay get to window to pay waited some more get to next window to get food gave me my drink ask me to pull up they would bring food out. Waited 12 minutes they bring me my food. The food was cold not warm why did I have to wait 12minutes to get cold food . Extremely dissatisfied very poor service.I
Restaurant #17539
893 Garrisonville Rd
Stafford Va. 22554
Ray Tutor

2 drive through windows creates confusion for your staff in keeping orders straight, 4 out of 10 orders are not correct;correct (sounds like a small % ); however. when you live 12 miles away, it becomes a wrinkle in your day. My 9 year old grandson, a pain when his food is not right, likes plain burgers with cheese ( never eats bread) frequently has to have his fast food washed off and re-fixed at home. I have learned to pull over and check each burger before I leave. June 9th his burgers were wrong again so I drove around again, The order girl asked if I was the burgers and mocha, I said no 2 plain double cheeseburger; she said drive to the next window, At the 2nd window I was asked if I was the burger and mocha-repeated my order-she asked if I had my paper - she closed the window then returned with a bag, When she handed me the bag, I was trying to return the other food, she closed the window and walked away. I pulled down and checked my order and found 2 plain burgers in the bag instead of 2 plain double cheeseburgers. At his point I was to mad to go back and talk. Your staff at the windows should practice customer service and learn to smile and greet customers..People should feel they are welcome at McDonald's even if orders have to corrected.My grandson thinks we should eat more chicken and tacos until they learn how to get the orders right

I'M A US NAVY VET AND ON MY WAY HOME STOPPED AT MCDONALDS IN ST MARYS ON JUNE 8TH FRIDAY AND PLACED A ORDER
BETWEEN 1:30 AND 2PM, I WAITED 40 MIN. FOR A FISH SANDWICH AND FINALLY WENT IN TO COMPLAIN AND THEY PROMPLY
GAVE ME MY FISH SANDWICH AFTER I COMPLAINED, NO EXCUSE FOR THAT, POOR MANAGEMENT I WOULD SAY, SURE PEOPLE MAKE MISTAKES, BUT UNACCEPTABLE IN THAT PLACE OF BUSINESS, I BELIEVE THEY FORGOT AND I WILL NEVER GO IN THERE AGAIN, I'M SORRY BUT THATS THE WAY IT IS, BEST WISHES, FRANK.

I was at the north reading rd Ephrata Pa McDonlds this morning and I sat in the drive thru line for all but 20 min. They only had 1 person working both windows and when I got my order (after I had driven away) I noticed my order was even wrong! This is ridiculous that they only have 1 person working at 7:30 in the morning!!!! I will probably not go back there!!
Theresa Burkholder

Good Evening, I am writing this letter to file a recent compliant. I went to the McDonald's in my neighborhood today 6/2/2018. Unfortunately, my experience in the drive thru was horrible. I sat in the line from 5:44pm to 5:54 pm just for a Southwest Salad. I am not certain what is going on with this McDonald's, however this is not expectable for a Fast Food restaurant. Possibly this site needs additional help? I know this is not how McDonald's wants to be recognized. However, this has happened on numerous occasion1s.
Richton Park-McDonald's ILLINOIS 60471

I contacted the store directly and the manager had a awful attitude after 3 attempts to get what we wanted I called to discuss the issue an the manager who stated her name was Susan was sarcastic and very rude and would not resolve our issues nor did she want even talk about it she rather argue than try to explain to me that they were wrong so we paid for three items that we did not want nor do we order and she did not even attempt to fix it, sad that a manager is so childish an would rather talk over an I've worked in the restaurant industry for 25 years an never have I experience a manager that was an awful as she was,so we spent money on 3 items we didn't want nor ask for because we did not know the proper name of the coffee the drink that we ordered she refused to even look and she kept saying we don't have frozen coffee instead of explaining to me that their coffee was called certain things she wanted to argue about it, pathetic service when management can't control themselves 1 even 2 mistakes but 3 an to then have her conduct in a manner to which she did ,maybe McDonald's has just taken anyone who doesn't remember there job title and how to act,I've dealt with employees who had more common knowledge than her,I've been a customer for a long time an I'm ashamed of McDonald's an who they allow to resolve issues,very dissatisfied an shocked at this type of behavior she might not care but I work hard for my money an this is has a feeling of takin my hard money from me an didn't care shame on u

They blocked off all the doors and said the lobby is closed and it dont close till 5am here. Then after they said they was closed they let people in but not me i feel like they was being racist toward me me cause im half white. And they told another lady they was closed too. A black couple they let in. There something needs to be done bout this. This is at your marion sc 29571 location.

Every time we come to Mc donalds by the entrance by carnival mall, which we visit twice a week they tell us that we need to go and park something doesnt work, but everything outside work and the card machine, is this purr laziness or what??? Also what happen is that u can place an order by the drive thru and pay then they will tell u to pay and go park when there is no one infront to wait for an order!!! We are a family of 5 and spend alot of money there and like i said twice a week, but this is getting out of hand and if this wount change we will rather drive to another mc donalds.
From a very very unhappy customer!!!!

quarter pounder with cheese was not cooked completely. This has happened twice--yesterday, May 8, 2018 was the second time.
as expensive as these are, I do not appreciate having to throw 1/2 of it away.
this happened both times at the Mc Donalds in Thurman, Ohio.

I placed and order when I got to the window to pickup I was told that the French fries were cooking would I move up. More than happy to wait for fresh cooked hot fries. To my surprise when I was given the bag the fries were not fresh cooked infact they were cold, (very cold) This is the second time I have not been happy with this McDonalds.

this is the second time this has happen at the Mcdonalds on Greenville Blvd, Greenville, NC. Service was very slow and employees not friendly at all.
I ordered a large Moca Fappe, it was in al large cup but only about half full and whip was then added to make it look like it was full and the whip was not even at the top of the large cup. When I questioned if that was large I was told very rudely that it was. this is the second time I have gotten less than a full cup. thought maybe the first time was by accident so I did not say anything. I did not say anything then since it was packed with customers. I eat at Mcdonalds several times a week and was very sadden by the service at this location.

I ordered the Big Box, extra plain burger and large f2f at 5:30 p.m. after approx. 20 minutes I went to manager asked if my order would be ready soon. He said "I thought that one had been served". I said "no I`m still waiting". Finally got my order at 5:53 p.m. From the temp. of the food as well as taste I believe they found my order sitting waiting to be served and they gave me my order that had been sitting for at least 20 minutes. There was no apology to go with my cold soggy ff and burgers no "sorry for the wait to go with my hard stale hamburger bun.
It was Restaurant #4518.
Don Myers
reggired69@cox.net

dear mcdonald my name is Atif malik Deputy captain of the army from askri 14 rawalpindi 03415772011 Today I went to your branch at jinnah park rawalpindi I am going there for eight years But today, for the first time I feel so bad there There was one of your female employee Naila This name was written on their shirt i was so hurt today by listening to such a dirty language With McDonald's Staff That my heart is broken today after going there That's why I can not go there with my family So please keep your quality as the first Otherwise we have some other options.

You gave us coupons so we could try McDonald’s in Sidney me again no grilled chicken again this time machine broke what is wrong with this place

Bad meal didn't eat it about $8.50 want my money back April 14 at about 12 sylva NC 28713
today I ate at other place not a MCD
Ernest

it mcdonald on 5341 glenway cincinnati ohio i go to mcdonald a t least for 3-4 time a week because it right down street from me i have lot restaurants around me burger king/rally/subway /firsch/plus more i choose mcdonald lately i have not been complaint but this time your third shift is very bad about 5:00 in morning on saturday morning i alway stop at mcdonald before 5:15 in morning because i know it take at least 15 minute for order i was there on 4/21/ at 5:19 am no one didn't answer for a least 5 minute so i waited a couple x minutes no answer so i drove around to place order inside the door are lock and said on your door that they open at 5:00 am so knock on door they walking around like zombie didn't response so i call no answers call again at 6:45 no answer this time really disappointed at customer service i work at hotel front desk so this business is 24 hour so can imagine i not at front desk for 5 minute when a guest come up to checkout or not answer phone i in business of make sure guest is taken care of i have so very bad time to but i smile and deal with it that business you in with customer service

i went to drive thru at 1130 on 4/19. my order was wrong The fries were old and the nuggets were hard. I tried to call that night but didnt get an answer. So i called the next day and talked to the night manager and he said he would replace my meal. I went up there showed my receipt and first the lady manager acted like I was lying and she was very rude. The night manager finally figured out who I was. I waited for an hour to get my replacement meal and then they gave me the wrong size fries. I asked for a cup and she said I only replace food not drink. The lady manager that was there at 8 pm was very rude.

I just watched an appalling incident on FB that someone took with their cell phone. A good Samaritan took a homeless man into a McDonald's to buy him a meal & the establishment called the police to have him removed. The meal was paid for & the good Samaritan & the homeless man were made to leave by police. The establishment would not give him his $$$ back. McDonald's is a public place & anyone should be able to go in & buy food & eat it w/o any discrimination. That is not what happened here. What's this country coming to? Please view this link to see what happened. I believe you also will be appalled. Hopefully some restitution can be made here & the mngr called on the carpet for treating a customer like this. https://www.facebook.com/ViralAudience/videos/166686257315103/UzpfSTE1MD...
Thank you for checking this out.

I almost died today from choking on a Egg McMuffin today because it had Egg Shell in it! The egg shell cut my gums and the rest went down my throat, I only realized it had cut my gums after I had almost choked too death; now I know how people feel that has almost choked too death, it's a CHILLING FEELING!
P.S. I guess there is no Quality Assurance at McDonald's, people be sure you check everything that you eat from McDonalds first; because all the shortcuts they have been taking the last decade or so must be catching up too them!


it was Wednesday april 3rd we live in ashburn, ga 31714 went to mcdonalds in town at 9:30 set in drive through for 5 min car in front of us drove off there was 4 cars already in line to get their orders when I pulled up tp the menu to order and the told us they were closed due to being short staffed my 4 year old was very upset he wanted a happy meal. I could not belive what I heard I have worked in the business befor you do not close a business down due to being short staffed. I was very angry and still am. you lost a lot of customers that evening.

this is the 3rd time ordering a quarter pounder with cheese they gave the dollar cheese burger patty ,, never have the apple pies unless your willing to wait 12 to 15 minutes,,

The behavior that I have seen at 3921 S US 301, Riverview, Fl by its manager is appalling!!! I am a customer that purchases breakfast and lunch daily with an occasional dinner and/or dessert
On several occasions, I have heard and seen this female manager use foul language towards employees and also go so far as to shove them, but today was the last straw!!!! Today I saw this female manager, who happens to be African-American, not only screaming and using profanity towards an employee in front of a crowd of customers, throw food at the employee!!! I am so enraged and disgusted by her behavior that I may have to take my business elsewhere!!!! This type of behavior is unacceptable and makes me wonder if your Company employs people like that, what kind of people are in the higher Corporate offices??? This manager, who is called Nicky, I am told, does not qualify for the position she is in. She is demeaning, abusive and very unprofessional!!!! Whose to say this behavior won't spiral out onto a paying customer? McDonalds could be looking at a lawsuit!! If she continues to be employed there as manager, I along with other customers will no longer be patrons at your establishment.

Store 32581 is just not serving customers that walk in the door. You wait forever while they fill orders for the drive in and just look at you. Finally they come over and begrudgingly fill your order. It takes forever. Never have I ever seen anything like that. We try to have a meeting there at 10am and have finally decided we cant wait for breakfast and or just coffee. Soooo sad.

EVERYDAY IT IS THE SAME OLD STORY UNDER STAFFED. TAKES AT LEAST 8 MINUTES IN THE CAR LINE. THEN THEY TELL YOU TO PULL UP. THIS MORNING I WAITED OVER 10 MINUTES TO GET MY FOOD. THIS IS SOMETHIG THAT HAPPENS ON A REGULAR BASIS. SOMETHING NEEDS TO BE DONE TO CORRECT THIS. THEIR NUMBER IS 770-917-4645. ALL THEY EVER SAY IS I AM SORRY. WELL AFTER TODAY I CAN GO ANYWHERE AND GET BREAKFAST AND MUCH FASTER. THERE WERE TWO CARS IN THE LINE WHEN I PULLED UP WE ALL HAD TO PULL UP AND WAIT. THINK YOU NEED TO RETHINK HOW THE CUSTOMERS ARE TREATED.

Restaurant #3149 - This is the second time we've been given the wrong order in 2 weeks. Today, ticket #1353, we ordered a btr milk chicken biscuit, a sausage biscuit, a sausage mcmuffin with an egg and received a ham and cheese instead, a diet Coke and received a Dr. Pepper. Last visit I ordered a chicken, egg and cheese bagel and was charged individually for each item: The egg for $1.50 alone and the chicken and cheese individually priced. This is plain out stupidity. This location is always so slow to get served and terrible on getting orders right.

On March 30, 2019 @ 9pm at address: 101 Roanoke Ave, Roanoke Rapids NC. I decided to go to the drive-thru to get a vanilla cone and a mcdouble for a kid that was riding with me, he stated he wanted lettuce on it the young lady ask was there anything else, I replied no and went on to ask did she have the lettuce put on the sandwich, she replied anything else repeatedly instead of stating yes or no, she just kept asking anything else with a real bad attitude. So I ask once more did you get the lettuce the employee for the drive thru yelled really loud, IS THERE ANYTHING ELSE, Still not answering the question and stated you she stop talking as I ask what was she going to say you what I said you know what keep the food, and I took my business else where. As a customer that was not rude at all I will not be going back I was yelled at and it was not right, you don't yell at customers. Something needs to be done about her as a employee.

of all the mcDonalds i have ever been in, i never saw a dirtier place than the mcDonalds in Coudersport pa, i'm ashamed to ever go
there again, tables were dirty, floors had litter all over, paper, food, ect ect, that place needs a clean up, yours truly customer, frank

This McDonald's is the worst location. It's the management and not the help. One morning they ran out of coffee. The scanner used to scan the McDonald's App. half the time dose not work. You couldn't read the recipt because the ink was out. That lasted for a year. One morning all but one monitor was not working. Many times there's not enough help causing the help covering two or more stations. This place needs an overhaul.

We are flying on air Asia flight from Delhi to Indore pnr I2WB9E and we ordered 2 burgers at the store at T3 and when we checked it in the flight only 1was there. This is completely unexpected and very disappointing.please see to it.

I went to the McDonald's in Springfield IL on Clearlake Ave this morning (3/29/19). It was busy as normal, however the car in front of me pulled forward and parked in the drive before I could fully pull up to the second window to get my order. The manager on duty asked them to pull forward. The young girl handed me my bag of food. I asked about the coffee and verified that she gave me my order. She did not. However, she was extremely nice about it and apologetic. NO BIG DEAL. This stuff happens to all of us. Well the manager was behind her and asked "what's wrong with you today?! You have to look in the bag before you give stuff. Get out of the way" and slammed my bag of food into her hands. There was no need for him to act like that as a manager especially. If this particular employee has been struggling and making this mistake OR if this was the first time, there is a right time and place to talk to her privately about it. I apologized to the girl because I felt so bad. I'm only 27 and can recognize a ridiculous, out of control manager.

store#22008
5510 w Oakland park Blvd.
Lauderhill, FL 33313
phone 954-777-3445
This morning, I pulled into the drive through, There were no cars in either window. I was at the speaker with my two sons. The young lady came on the speaker said Welcome to McDonalds and asked for my order.
I started to speak and she placed me on hold, She was having an unprofessional conversation with a coworker. She comes back to the speaker again and says I'm sorry for the hold may I take you order, I begin to order again and she placed me on hold again. I start to speak again, and she then says, Hold On hold on hold on, and she's gone again. Now there are about 6 cars behind me, no cars at either window. When she comes back, she asks for my order again, Now this is 4 times!!!!! I said ma'am there are quite a few cars behind me and there is no one in front of me why are you putting me on hold?
she says "damn" in the speaker, and a man comes on and asks for my order. I place my order. he says ok please pull forward without verifying my order or giving me an amount, When I got to the first window to pay, The man now takes my order again. I'm wondering now why is he taking my order again, He was not, I repeat he was not verifying my order he was taking my order again. The young lady is standing behind him at this point rolling her eyes, and giving me all these nasty looks, I say don't look at me nasty. People are heading to work, people are the move, this is morning rush hour you guys are not focused on the customers. He then talks my order, he forgot one item cashes me out, I proceed to the next window. I get to the next window. The young lady passes me my bag, I check it and I'm missing an item, also I asked for napkins which she did not put any in the bag, she says ma'am I put napkins in the bag, I look no napkins!!!! she gives me the napkins and asks why I have a nasty attitude,
Maybe because I have to drop my kids and go to work, and what should have been a quick ride through the McDonalds drive through has now become something longer. the woman asks me for my receipt. and says oh they only rang you up for one side of scrambled eggs not 2, the man says that will be 2.13 and asks me for my card again, Had they not been playing, instead of working I would not have had to go through paying again. By this time I'm irritated and the man says I need to change my attitude.
First and foremost my first job from 16, all the way till I graduated college I worked at McDonald's.
So my first instinct is respect for workers because I know its not easy. However the treatment I experienced this morning was extremely disrespectful. I live around the corner from this McDonald's and frequent the drive through a lot. I don't feel as if what happened to me was warranted.
They were playing on the job, not focused there were quite a few cars behind me and none in front of me. It is not in my personality to complain, or be rude to people. I feel like my entire day has now been effected by the behavior of people who don't respect their customers.
that store needs to be retrained or placed on notice for the way they are handling customers during one of the busiest times of the day. People are headed to work and dropping off children to school etcetera, who has time to be repeating themselves more than 5 times for a simple order.
my phone is 305-910-9559
my name is Tanya, I would like to file a formal complaint.

stopped at mcdonalds in waterloo,iowa;on logan ave.on 3-28-2019 @5:30 pm.ordered 2 double cheeseburgers.got 2 double cheeseburgers,splash of ketsup,one see thru pickle.possibly onions{smaller than a grain of salt}. the french fries looked like they were
from france.
this is the new look of mcdonalds!!!!

Tonight about 7:00pm my daughter went through the drive through at TTP (outside mcdonalds) and ordered 1 lemonade, 1 frozen raspberry, 10 frozen cokes (these were for my netball team after their last training tonight). When she got to the window to receive the drinks the girl only gave my daughter 2 frozen cokes. My daughter asked for the other 8 frozen cokes and the girl said you only ordered 2 so you only get 2. The girl then continued to say very rudely if you want anything else or want to order 8 more frozen cokes you need to go through the drive through again. At this point my daughter was starting to get frustrated as she knew I was waiting at the courts with my netball girls waiting for their drinks. I don't know the name of the employee involved but there needs to be better service from employees when going through the drive through. My daughter is so upset about this whole situation that she said she will never go to this McDonalds again.

I went to mcdonalds this afternoon around 3:20 and sat in the car line about 20 minutes just to find out they messed my order up, they don't have enough workers there, and I feel like a few of them need to be drug tested, they stand around and talk a lot, I was not satisfied at all

I cant believe that no one has contact me yet and this is the thrid time that I have sent this complaint! I use to go to McDonalds almost every morning to get coffee or some times or a latte. I started cutting back on the sugar and the creamer and would ask that they put my sugar and creamer on the side so that I can control how much that I was getting in my coffee. This one morning traffic was really heavy and I thought that I would just wait until I get to work and fix my coffee. I went to heat up my coffee and I noticed that it had a bunch of stuff floating around in it. I then went over to the sink and started pouring it slowing down the drain to see what was in my coffee. I still to this day don't know what in the world was in my coffee! I immediately got sick to my stomach. I don't know how long that I have been getting that coffee and it having something in it and how many other people that have been drinking this coffee and not knowing because if you put cream and sugar in it you wont be able to tell. God only knows what it has been doing to the inside of my stomach and other people's stomach too!


Me and my family have visited this mc Donald’s on two occasions and both times the food has been cold my daughter were upset because her chips and nuggets were cold my Big Mac was cold and my chips even the coffee was cold when u eat out you don’t expect food to be cold me and my family was most upset we use mc Donald’s almost twice a week. At different branches this Branchhas a problem with serving hot food

on Sunday 3/24/19 at 4:43pm I placed a mobile order at store # 38760 located at 1720 Celebration Blvd, Celebration FL 34747. Received confirmation # MN737321634. Upon arriving at the restaurant to pick up the order I was told that it had not been received. We received a confirmation number indicating that the order was ready for pick up. The manager said that this store is not on Google maps, therefore the orders are most likely being re-routed to other stores. I'm not sure if you are aware of the problem. However, it is an inconvenience and should be corrected.
I Spoke to Jessica in customer service on 3/24/19 at 5:20pm and she said she would inform management.
Thank you

A friend an l went to McDonald's in Anamosa on Chamberlain Dr., we were there at 6 a.m. Mar 21. Then on the way home we had stopped by around 9.p.m. and it was,dark again. I didn't know that the store was closed.
I have learned that Brandon Lovell has enjoyed pinching young female employees on their buttocks. This is a clear sign of a pedophile or sex offender.

Your restaurant is fine but you app and phone Customer service stinks. I would go into it but I have spoken to Customer service twice and I not going through it again in an email. Contact me if you even care. Now the email did not go through the first time. Let's see if it goes through the second time

Your restaurant is fine but you app and phone Customer service stinks. I would go into it but I have spoken to Customer service twice and I not going through it again in an email. Contact me if you even care.

I stop at McDonald’s about four nights a week in Trenton florida. Almost always close to their closing time. A Sunday night I ordered a fish sandwich, small fry and 6 nuggets from drive through and headed home while eating. My fries were Luke warm and nuggets COLD. I stopped there again a couple days later and told the drive through person what happened last time and wanted to be compensated for it. The manger told her since I didn’t report it the same night she wasn’t going to do anything about it. This is absolutely unacceptable

My experience doesn't get even one star and I never complain. (Kathy) at the store in Salt Lake City, Utah (500 South and apprx. 300 West)
I asked the representative to elaborate on an item in the menu, then ordered it. The item wasn't what I had ordered (or what she had described) so I asked the representative to replace it. She argued with me actively. I finally received the item I had wanted but the breakfast had sausage instead of the bacon, which I asked for specifically. I was cordial through it all... I was planning on returning the breakfast when the security guard replied to my friend and I that we had been sitting there longer than 30 min., and asked us to leave??? Really??? well yes, I was still attempting to get my order correct. I did not eat the breakfast... I spent over seven dollars on a breakfast I didn't like and didn't want to argue over. I would like a refund. BIG BREAKFAST. We should be able to enjoy our morning without this misery. I won't return to this store, and I won't suggest this store to my friends. Sincerely, Pat P.S. Andy was great though, a breath of fresh air!

Hi there! My wife and I drive almost every day thorough all boroughs of New York city and we love to go to your locations,specially, for your coffe which is the best for you us . Sadly, the personal who serve the coffee almost never get it right.
They forget add the sugar or they make it extremely sweet. For instance, moments ago my order was:
2 L. Coffee
ADD 4 Cream
ADD 2 Splenda
I got : One large black extremely sweet
One large coffee with too much
cream and not sugar at all.
At McDonald’s restaurant # 13508
Grand Concourse
Bronx, NY 10451
Tel# 1718 404 8608 ( out of service)
All this is not new; it’s being for log, long time.
Hope you can do something .
Have a great day!

Hi there! My wife and I drive almost every day thorough all boroughs of New York city and we love to go to your locations,specially, for your coffe which is the best for you us . Sadly, the personal who serve the coffee almost never get it right.
They forget add the sugar or they make it extremely sweet. For instance, moments ago my order was:
2 L. Coffee
ADD 4 Cream
ADD 2 Splenda
I got : One large black extremely sweet
One large coffee with too much
cream and not sugar at all.
At McDonald’s restaurant # 13508
Grand Concourse
Bronx, NY 10451
Tel# 1718 404 8608 ( out of service)
All this is not new; it’s being for log, long time.
Hope you can do something .
Have a great day!

The service was very slow didn't have apple pies. NEEED To CHANGE The Grease I ordered nuggets soo dark brown or burned it the grease. Not light brown and golden. I will never come back I spread the word change the grease.

i ordered a mushroom melt and they gave me a chicken mushroom melt instead and it was very greasy that it upset my stomach.

I visit the McDonald's store on 315 Meadow Dr., N Tonawanda at least 3/4 times a month. I have 3 grandchildren and we always go through the drive thru. This location is the closest to my home. If there was another store nearby, I would not be visiting this store any longer. My last 5 visits have been very disappointing. After speaking with manager, I advised her I would be emailing corporate. She was very nice, but I feel that the lack of detail to getting orders right is horrible. After the last 5 visits, I get home and something is missing, wrong order etc. I even check my receipt before pulling up to get my food and that is usually right. For example, I got home one evening and 3 meal order did not have the French fries! During that visit I also ordered 2 chicken nugget happy meals and 1 cheeseburger happy meal. I got 3 chicken nugget meals. My last visit, I checked my receipt which was correct, got my order and then pulled over to make sure I got everything. As usual, I did not get my 2 buffalo hot sauces which I specifically asked if they were in the bag before leaving. This is when I parked and went in to get them. I did speak to the manager. She did offer me something for my inconvenience, but I said I have kids in the car and my food is getting cold. She did say she would speak to everyone. I think something needs to come from you as well. When I got home with order after having to go in and get the sauces, my grandson had ordered a sausage egg mcmuffin. When he opened it, it was a ham mcmuffin. How do you get that wrong. Sorry so lengthy, but I am so frustrated with the service at this location. Thank you.

Hi, I had purchased a large mocha ice coffee and let me tell you 3/4 of it was ice. Nothing really to drink. I had paid $3.91 for it.
It was a location on Staten Island

I stopped at McDonald’s in Lafayette ,Georgia last week, I ordered 2 filet of fish? Was not fit to eat !! Over cooked , Cheese half way on the buns, I will NOT be back at the Lafayette McDonald’s ,

I have been a costumer for two years. I have had a costumer at the Bradley Park, Columbus, Ga. yell st me 2 months ago when she could not process my order correctly. Today as I do twice a week, I ordered a large French Latte Coffee. Twenty minutes later the Coffee was brought to me. But two minutes later the employee came out with a small latte coffee and told me it was regular coffee she brought me. I told her I ordered a large. They brought me out a large latte coffee ten minutes later. After drinking the coffee I got a mouthful of grounds, so much I had to spit it out as I could not swallow. I got it all over my clothes. The people in the booth sitting in front of me overheard me and said the same thing happened to them. I mentioned this to the manager at the restaurant. I will not eat at this restaurant any more. The manager at this restaurant is not capable of operating a restaurant. You need to find a better manager who can supervise his employees better.

i have been one of your customers from 1965 - 03/15/2019 i was at this restaurant # 5767 at 01:33 27680 hwy 50 la junta co. i saw my order walk out customer brought it back in then they gave it to us smashed up sake your service is the worst your over priced hope you go under

Service was terrible,25 minute wait just to get to the pay window,I was the second car,lost my order,gave me the wrong order,had to give my receipt just so they could figure out my order and then the young lady that screwed everything was the most rude inconsiderate person I’ve ever encountered,she should be fired and I overheard her say to another employee to get me my food and some one else give it to me,I had both my grandkids with me and they shouldn’t be around such ignorant person with a vulgar language and nasty attitude,This bar none has to be the worst McDonald’s in the state of Missouri,believe me I will tell everyone I know about this McDonald’s and will call on television channels in the area aware of the terrible employees and service you receive.I for a fact will not be spending another dime at any McDonald’s and I also feel calling the store at 7241 Gravois Avenue at 314-351-6307 is a complete waste of time because they all play together and it never goes anywhere or hear anything from them management,personally I’m done with McDonald’s,McDonald’s is a disgrace to fast food service

My husband and I were traveling through Colorado recently and on March 7, 2019 at 11:25 a.m., we stopped at McDonald's in Bennett, Colorado for lunch. We both ordered the Quarter Pound Cheese meal, which my husband paid for and we then found a table and sat down to wait for our order number to be called. The store was not overly busy but there were several other customers so we knew there was a possibility of a few minutes wait time. We waited for twenty minutes for our order. My husband went to the counter and picked up our food and we began eating. After taking a bite of my Quarter Pounder with Cheese, I noticed that a red greasy liquid was dripping from my sandwich. I lifted up the top bun to see what was causing the mess and it was easy to identify that the meat was uncooked; It had been on the grill but only the outside of the meat was browned-the inside was almost raw. I told my husband that I couldn’t eat it because the meat was dripping blood and I was worried that I could get e-coli or food poisoning from eating it. He looked at his burger and found that it was also uncooked. He took them both back up to the counter and told the server/waitress that the meat was under-cooked. She looked at it and said “Did you want it cooked?” He told her that we would prefer that our hamburgers be cooked to a temperature somewhere in the range of 140 degrees and that they should not have any blood dripping or be red in the center of the meat. She said it would be a few minutes. My husband came back to our table and we continued eating our cold French fries for another ten minutes. He then retrieved our replacement burgers which we opened and inspected for any signs of blood. There was not any blood but after taking a bite, I was feeling a little nauseous and didn’t finish eating it.
We have eaten at various McDonald’s for many years and I don’t believe either of us has had an experience quite like the one we had at the Bennett, Colorado McDonald’s. The store itself was fairly clean but the people working there seemed to have little or no interaction with the customers. We were not greeted by any employee, and our server didn’t ask or make suggestions regarding our order; she simply stood there and looked at us until my husband told her what he wanted. After waiting for twenty minutes for an under-cooked burger, I felt like maybe we should have been more specific when ordering. If there was a manager or someone in charge on the premises, they were not working with the employees as a team-leader; the employees appeared indifferent to the customers, to their jobs and there were no smiling faces to be seen - anywhere.

Stopped for a coffee this morning 3/12 no lids for the coffee cups. Last week no sugar.Very poor mgt.

I had a doctors appointment in Smithtown, NY this morning. On my way to work I went through the drive-thru in the Saint James, NY location (8:29 a.m.). I purchased the new donut sticks. After I drove away, I open the package and found the sticks to be overcooked, hard and if they ever had cinnamon/sugar on them, it was gone. I could not turn back because I was on my way to work. I thereafter stopped at your Manorville, NY (9:10 a.m.) location because it was on my way to work. I explained to them what had happened and they told me I had to drive 45 minutes back to Smithtown, NY or call them because there was nothing the Manorville, NY location could do for me. I was only looking for them to exchange the product with had a total of $2.05 with tax. I told them just to throw them away. I realize that each location is independently owned, but as a corporation I feel they could have exchanged the defective/overcooked product. I know one customer does not mean anything to you, but I will no longer purchase from any McDonalds location.

Today 3/9/19 at11:04 am the wife and I puchased two saugage breakfast meals and ordered them eith white cheese and egg whites. when we recieved the orders they did have white cheese but they both had whole eggs on them.this took place at store no.13829. that being said we also ordere two cups of coffee and when we were finally able to drink said coffee it turned out that one cup was a fourth of the way full of coffee grounds. No wonder ittasted bitter. The manager did apollogize for the egg fiasco and was probably unaware of the coffee issue for we did not discover the grounds untill after leaving the store. Why is it that we were not informed of the no egg white policy untill after recieving our meals and why did some body dump coffee grounds in our cups? I feel this is very digracefull and some one needs talked about these issues. Thank You. David Lane

I understand that you are trying to serve better food by making fresh food as it's ordered, but in doing that the workers are not making sure they are giving the best quality of food. Today not only did I have to wait in line for a while in drive thru, but when I got back with my lunch I bite into my burger to find that at best it was only half cooked. I think there has to be a happy medium of getting fast food fast and hot, but also making sure it's cooked properly.
You ask why I didn't take it back....because my lunch break wasn't long enough to wait for another burger to be prepared by them.
I can't express how disappointing it is when they tell you that you can't have orange juice in the morning because the machine is down or the ice cream machine is down in the afternoon.
Thank you for allowing me to vent my complaint with you.

good day
please note that I was not happy with the service from Olifansfontein Mcdonald in Tembisa I waited almost an hour to receive my order.
I reaceved my order and went home when I open I was wasn't happy with the food its like they gave me for free please see the below attached file for more details you can contact me on 063 508 1329 and the cashier name is Moroane C order number:1950.


The Hash Browns are always awefull , Taste like Fish(like never change the Grease) , ugly. Just very Rare to get a fresh Hashbrown(Mcdonalds Montgomery Village MD) at any time, maybe it is just me, bad luck???..?? Unless you wait for them to cook fresh. 10 more Minn. wait. Just wish there was another option for the Breakfast meals. I have Boycott m'c D's since i got sick on only 1- 1/2 hashbrowns . Also, $5 for a breakfast sandwitch(which i really like) is just to Much, the Meal is about .60 more. So i am out!

in the last 2 weeks i have stop at mcdonalds#3320 and 3 out of the 4 times i ordered meals with large coffee and told them specifically NO SUGAR and they have put sugar in my coffee and the 4 th time i asked whether there was sugar in it and she said yes and then replaced it . I am diabetic ...NOW either it gets rectified quickly or i find Burger King as a good alternative. When you say NO SUGAR is that too hard to understand ? i tried to call them personally but their phone number is not recognized ..Probably i am not the only person with a problem. It can happen once in a while but when you say NO SUGAR and you get to work and take asip and it issweet as hell ...NOT ACCEPTABLE

Today March 6, 2019 my wife and I went to your restaurant in Altus ok. We ordered two mushroom swiss burgers. Every place I've gone to for mushroom swiss burger the burgers have mushroom and swiss cheese. The ones that were given to us had old mushroom onion fries and bacon. The name on the menu is deceiving. A mushroom swiss burger is just that not that other ingredients. I was extremely disappointed.

I will start by saying that I would like to have given 0 stars but there is no option!
I and my family passed some street kids on our way to 7 Seas shopping mall in Vadodara, India, and as we entered the mall we stopped at the McDonalds ice cream kiosk just inside the entry to buy an ice cream ice for those poor street kids on what was an incredibly hot day. The kids themselves were not anywhere near McDonalds or the building, as after the pavement there are a large number of steps into the shopping mall, security etc.
My husband had a quick errand to run so he gave me Rs 500 to buy the ice creams but when we approached McDonalds ice cream kiosk the member of staff there actively prevented us from buying the ice creams for the street kids. She said she didn't have any change so couldn't serve us. I thought that was really strange as Rs 500 is a small amount and this is McDonalds in a shopping mall, how could she possibly not have change of such a small amount! I was very dubious about her story and as we stood waiting for my husband we noticed lots of shoppers going over to McDonalds to buy themselves ice creams and the member of staff was handing all of them change with no difficulty. Her story simply didn't make sense.
My husband soon returned and asked if we had finished giving out the ice creams. We told him that we hadn't even started as we had been told by McDonalds staff that they didn't have any change. My husband looked incredulous, he said there is no way that is possible and we walked over to the McDonalds ice cream kiosk where my husband challenged the staff member about her story. She said that McDonalds do not like shoppers buying ice cream for street kids because they will get used to having McDonalds ice cream and will be present on the pavement outside of the shopping mall and the staff didn't like them being there as they and shoppers will have to look at them! Apart from us being utterly shocked and outraged, this confirmed my belief that she had been lying about having no change. I am absolutely disgusted at McDonalds, who seem to have a fear of children getting used to ice cream! These poor street kids have nothing, is it too much to allow foreigners to show them a bit of kindness and buy them an ice cream? What has the world come to and especially in India, I thought India was a caring society, McDonalds itself is an American chain but their staff in India are Indian, brought up in what is supposed to be a caring society yet they seem to begrudge a child an ice cream.
I have complained to McDonalds India about this issue and have received nothing but silence from them, my emails being completely ignored. I therefore contacted McDonalds in the US, both their customer services and their CEO Steve Easterbrook, again absolutely no response from either. It seems that McDonalds now thinks it is not answerable to anyone for any situation. It is my experience of them that if there is a problem, they will just ignore it, they seem to think their size and might gives them the right to trample on anybody and their rights and get away with it and that includes poor street kids!. Shame on you McDonalds.
I would like for McDonalds to stop this discrimination. I do not however have any faith in them doing so as after this incident I researched on the internet if there had been any similar situations and I found some from a few years back in which McDonalds apologised (maybe only because it caused a media storm of protest at the time) and said it would now welcome street kids and serve them like anyone else. Well things have not improved one bit, so it looks like that statement was just lip service and in fact things have got worse because now it is not only the issue of the street kids being harassed by McDonalds but now even foreigners are being prevented from buying them anything from McDonalds. If McDonalds don't want customers, then just let the world know and we will all happily buy our fast food from elsewhere! I and my family and friends have all boycotted McDonalds until this appalling incident is rectified to our full satisfaction in the name of these street kids.

McDonald’s at 56 East Broad street it’s getting so ridiculous. They are not open 24 hours, they close differently each day and night, prices for items are different each time, also double taxing. I have charges that I have no idea for what when asked they give different answers each time depending who’s working, and other family and friends say the same thing. Some workers are very rude and disrespectful. They always say the milkshake machine is down. I rarely ever complain but this has repeatedly been going on for sometime now. Orders aren’t correct and when we ask for them to fix it, workers get an attitude, so we don’t even asks anymore. It’s a shame because we absolutely LOVE McDonald’s! When we order dinner it’s always 30 or more. It’s sad that we are slowly declining to get our beloved fast food that I, myself have been eating since I was little, my second word(s) were French fry when I seen that big yellow M sitting in my car seat that my mother and grandmother remind me of all the time because I would always yell French fries while kicking the back of their seat. I’m sorry for this letter but I’m just so upset about how this McDonald’s is being allowed to be like tbis.

I went to mcdonalds in adams wi to order 2 cheeseburgers off the dollar menu. the bill came to 2.53. I ask if the cheese burgers were still a dollar and she said no they went up. Then I ask about the dollar menu sign that said they were a dollar and the manager said to give me a discount. What about the others that ordered a cheeseburger off the dollar menu. A lot of people are poor in the adams friendship wi area. Get it right mcdonalds

Stopped sat Greenville Texas McDonalds for donut sticks and coffee
About 2:30 p m . Waited about five minutes people dressed in white shirts black pants were caring for drive thru
Kept looking at line forming and made no effort to say someonevwill be there shortly they kept looking then we ordered and were told sticks were only served at breakfast.
About three months abgovwe ate enjoyable breakfast food, then it went to terrible food and now this
Use to brAg scout Greenville Texas McDonald’s but not anymore

Saturday- 3/02/19 I went to drive through at 820 Culver Road Rochester, N.Y. 14609 ordered hash brown and steak/egg cheese bagel breakfast sandwich. I paid and left arrived at work looked at breakfast sandwich and saw a had a "huge" bite out of it and realized it was not what I had ordered (bacon, lettuce and eggs)? When I returned to location. I went in furious and asked why would they have sold a sandwich with a bite taken out of it? The person who spoke to me as she continued to take orders stated I was yelling and acting as though she took bite out of the sandwich. Writer asked her was she a manager? She said, "No, the supervisor". Writer stated as far as I was concerned it was the same thing. She did not apologize or act with any sense of urgency about the situation and made me feel as though I was the one at fault. This person stated she did not apologize because writer was yelling. I continued to yell informed the cashier to place my funds back on my card and continued yelling as I walked out of store. I will take responsibility for yelling. I was furious with the lack of concern or regard for the situation. The individual in charge appeared not o know anything about customer service or defusing a "irate" customer. I did not take a picture of the sandwich-but I'm sure there is footage of event at the store.

I used to love McDonalds when I was younger. As an adult, a quick stop for a burger occasionally works from time to time. Lately, or should I say for the past 10 or so years, the service has gotten horrible. Customers have made McDonalds as well as a number of other fast food chains very successful, so I believe it is imperative that your organization give back to the customer, not the community, the customer.
It makes no sense to erect Ray Crock centers for the underprivileged, because it doesn't get our food cooked any faster. When I walk into a McDonalds, I expect to be waited on quickly, and then handed my order seconds later, not minutes.
You should have a full crew at every location all the hours you are open. Not moseying in at 7AM when some people have to be at work at 7AM. The food should be cooked and ready. It can sit under a heat lamp for up to 10 minutes before discarding. Believe me, you will be doing a lot of discarding at first, but if people can count on being able to get their food quickly, you will get to a point where there will be minimal discarding-if none at all.
If you think a Crock center is more important, give these underprivileged a job. If they think they are too good to work there, shut down the centers, or shut down the stores. Don't act like you need both. In other words, put the profits back into the stores, and not building new ones. Allow for money to be wasted in order to continue making a profit.
I was waited on first and served my food last. There is no excuse for that nonsense. People that work there are not even hustling; they are moving slow. Tell corporate to kick their teenage kids upside the head if they do not want to work there.
I cannot even rate you with even one star. My order was even cold when I received it.
One more thing. Stop trying to sell healthy food. People that want to eat healthy are idiots for stopping at McDonalds, or any fast food franchise.

The McDonald's on Milwaukee and Sawyer the manager Gabriella is verrrrrrrry unprofessional she asked me for my phone number I am a married women I do uber eats she gave me a hard time I asked for her name she wouldn't give it to me that's not right I asked for corporate phone number she said no I asked a worker that works there Gabriella told him not to talk to me Gabriella made me feel very uncomfortable Gabriella called uber eats on me now this happened after i made my delivery i came back to get corporate number and she refuses to give me the number no and refused to give her name and she kept giving me thumbs down on the uber app for what and i had stop making deliveries so she didn't suppose to go back on the app all bcuz im n[t a lesbian i really need for Gabriella to apologize she told the worker dont talk to me u dont do that and you working with the public now remember i wasn't there picking up food I was there for corporate number and her name Gabriella needs to be disciplined for these actions I work with public dunkin donuts and when a customer asks for corporate or your name you supposed to tell them and also management do not suppose to tell there crew don't talk to the customer my boss would fire me i been there 12 years can someone call me 6307490384

waited at counter for 8min for someone to take order [personel laughing and joking in prep area] finally had to ask if anyone working counter, at the same time the drive thru was backing up all the way round the bldg. had ordered 2 apple pies with order waited 15 min for order then was told the had only one apple pie. was offered cherry pie instead [do not like them they are terrible] was not offered refund, this happens often at this store as no one seems to be in charge of restocking the pies. the problem with the counter happened to at least 3 other customers while I waited. I know that these are not horrible complaints but happens to often at this store, store #17227 order 87 at 6:16PM 3/3/19 Thank you
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