McDonalds Complaints Continued... (Page 5)

I went to McDonalds to get a big breakfast i get home and i have a coffee that should be black instead i have a coffee with milk in it . then comes the breakfast, i have eggs that are over cooked because they have brown stuff in them and to top the hole thing off i couldn't eat the biscuit because the person making the food did not ware food handling gloves and handled my food with his hands so i ended up tossing the hole thing out you owe me 5.99 i do not want anything for free meals either i am done with McDonalds. you need to hire people that care about what they are serving to the public. The person that took my order look like she didn't want to be there or care about her job. I think you can do a better job at who you are hiring and screen these people better.

In 6/3/2019 I went to store number 4138 which is about 4 miles from my home. This day I ordered breakfast for the entire family which was biscuits and mcmuffins and 3 big breakfasts with extra sausage. Couldn't get a receipt because the paper roll was out at register and they were so short staffed they didn't take time to replace it. When I got home there was no cheese on any mcmuffins and no extra sausage that I paid for and one big breakfast didn't even have pancakes. Needless to say it took 20 minutes to get my food that was cold and not the way I ordered. I went back to address this without printed receipt mind u took food back and because I called with the issue the had it waiting on me and it was somewhat hot. This place needs a surprise inspection. Most of them stay on the cellphone and texting or cutting up with each other. I've seen them forget people they ask to park and wait for food and the customer have to come in and get their order.
So on 6/4/19 TKT#282 I made sure I got a tkt this time. Before I placed this order the lady at the register was running her mouth at a customer because he expressed his desire no to wait on his food and wanted a refund and she told him that he needed to understand they where busy and he wasn't the only person working so I knew I was going to have a nice experience as well. My kids mcnuggets where hard and the milk warm because she sat that out first before they started on my food order, large order of fries where a old batch and I ask for a fresh dropped basket. Ive been told the last 4 times Ive been they don't have the sweet chilli sauce for the steak house burger. I could go on and on but I wont. Ive seen them sell me breakfast after telling a family of Mexican decent breakfast was order and they where trying to order the same as me.
Im bringing this to your attention because Im a business owner as well and I couldn't keep my customers treating them like this. I see the one star rating and I know why its only one star. Its in a great location but someone need to crack the whip on these workers. They think its a party in there and we are there to watch them dance or be on the phone. I do have a copy of my last receipt but I haven't been back. I enjoy your food but this place needs a wake up call.

Monday June 3,2019 - McDonald’s at Joppa Road and Old Hartford Road - 11:15pm; store advertises as to the lobby being open 24 hours but when I get there the doors are locked. The manager, who was extremely rude and unprofessional, screams through the drive thru window that she is not opening the lobby and tells me to use the drive thru. First, the lobby is supposed to be open 24 hours and that is according to store hours printed on the door. Next, I’m tired of using McDonald’s drive thru because here lately I always have to pull up and wait for what is supposed to be “fast food”. Lastly, the manager inconvenienced me because of her staffing issues. I understand safety but they could have posted a temporary sign stating that the lobby was going to be closed for the evening. That manager was extremely rude to the point where my family and I will no longer visit that McDonalds.

i keep going to this Mcdonalds because it is by my work and they are always out of stuff-today was no dipping sauces and no tea and some other drinks. Finally left. this is a very busy site and is kept nasty Looking and always have to pull up and park for your meal. Needs major improvements

yesterday I bought mcfeast in mcdonalds pritchards for 70rnd medium meal,it ddidnt have those juicy source I called them & spoke with Tryfina she said I must come the following day around past 1 I went to the store waited for so long was not assisted at all I went there for nothing my problem was why tryfina couldn't assist me as per phone conversation I felt so stupid & asked if they will assist me or not they wer busy saying it looks like this coz I took a pic on my phone this lady called another person who works there to come tell me this looks fine anyway jeppe mcdonlds is the best in our store we always buy there me & my staff from sportscene weve never had a problem,i wanted to get something to eat but I thought to my self im not buying there ever 0638936545

Decided to go to Mac for a good hamburger set up, they are usually just
good as in America.

But, you will not believe this one. We ordered our usual super big
hamburger, and was told it was in Pork, not beef. Did I hear right? A
hamburger from Mac made with pork? The guy said that they did not have
any beef and substituted pork for all their hamburgers. I figured that
in America, no beef meant no opening of the restaurant for that time.

We said no way, and went across the street to a new place called "Max."
They did have beef so we ordered one. Just as good as Mac's of the same
size, but will not go there again, and will return to Mac, as long as
Burger King is out of the way.

1Wny is it that your food in Parker AZ doesn't have to taste like your food everywhere else?

I'm 5/25/19 at 730 a.m. I went through drive thru at 18th pine in Niagara falls ny. I ordered two steak bagel meals which is almost 16.00$ and to me that's expensive for three items but it's my favorite sandwich on the menu . Both the bagels were burnt to a crisp. So hard it almost broke my tooth . It felt like It was gonna. I could've played hockey with these bagels. I am disabled and had a ride I don't drive so I couldn't go back and exchange it today or even tomorrow . So please a refund would be nice . I worked at McD's on nfalls Blvd for yrs and no way would I ever let a sandwich that hard to leave my kitchen when I ran the line. Should be ashamed of themselves in pine. The bagels were black that's how burnt they were . Needless to say I threw my sandwich out . Please contact at my email or phone ty

I purchased Hot Cakes and Sausage, and one hash brown this am from the Mcdonalds in Colchester VT. I bit down on something while driving and eating the hash brown, and it appears to be a piece of black plastic that came out, and there was another black plastic piece in the hash brown, this was cooked right into the hash brown, as if it was mixed in during production, not from your location.

Thanks-Jennifer

People at drive thru do not know there menu
They take orders. Without knowledge of what McDonald’s has to offer
Order a special
Confronted person taking money
She told me I am getting what I ordered
Asked for coffee light
Got black
Unfortunately I realized she didn’t speak English well
Shouid not be taking orders

Trying to get a new gift card since March to replace one that was frozen. Nobody knows why. Case No.16154686. Card # 6154 8671 8826 4716.Call many times and spoke to supervisors, cannot tell me the card was mail out. Please help, this is almost $50.00. Claudette May, 860-742-6824. Next step is the Better Business Bureau. Hope someone cares enough to look into my case. Many Thanks.

OMG. Not again. The last 4-5 times I have gone to this location drive thru for take out breakfast it was again wrong. I went into the store in person this time to place my order. REALLY!! wrong again and no hash brown. I requested no ice in my OJ and got a cup full of ice. I'm paying 2.79 for a cup of ice? I requested the Mgr. She actually said "we have to put ice". I said NO you don't. She insisted, was actually not backing off? REALLY. I requested the 2 for sausage egg/cheese and 1 hash brown. I got 1 sandwich correct the other w/o cheese on a biscuit? I asked her why. she said mistake. I happened to check my receipt. They actually charged me for 1 meal and a separate charge for the wrong sandwich.? I understand there is a language barrier. But I'm sorry, do not take orders at the window or reg unless you understand what the customer is saying. So in the end she actually argued with me with a raised voice in front of other customers. I ended up walking out with out my correct order and a cup full of ice that cost over 2 . I never write complaints. But this time I had enough. The folks behind me told her she was wrong. I want my money back. I'm P'd off.

Dear Mcdonalds Am writing to you, regarding a member of staff that works as a manager at rooley lane bradford. The person in question is called..Marham.... I find her very rude I went in to pick order for my customer.As I work for uber. As I approach the counter.Maraham.started questioning me saying I wasn't the person on the phone to pick customers order .As your not aware that uber has given me permission to work on behalf of my brother or any body else as long it's ok with them. When I question Maraham.I asked her do you have a problem.? First she said no. But when getting my order. She told the staff to take there time in making the order. That is not professional as she suppose to be a manger. Am very annoyed how your staff can question me about my job. please can you make sure.that any of your staff do not question me, as I work for uber and not McDonald.Regards keza

STORE LOCATION: 375 CENTRAL AVE, EAST ORANGE, NJ 07018 (DRIVE-THRU CUSTOMER)
TIME AND DATE: 10:00PM ON 5/5/2018

1. THE LARGE FRIES AT $3.59- I ORDERED WERE NOT FRESH. IT ONLY TAKES 3 MINS FOR A FRESH BATCH SO, EMPLOYEE ASKED ME TO WAIT IN THE RESERVE PARKING.

2. THE NEW FRIES I RECEIVED, THE CONTAINER WAS HALF FULL & VERY BROWN (BURNT LOOKING), SO I WENT INSIDE THE STORE TO ASK FOR A NEW SET OF FRIES

3. THE EMPLOYEE JUST TOOK MY BAG FROM ME AND ADDED TO THE FRIES I GAVE HER BACK...

4. HER COMMET TO THE OTHER EMPLOYEES WERE " AM I BEING PUNKED? WE'LL JUST GIVE HERE THE SAME FRIES SHE COME IN HERE WITH TO GET HER OUT OF HER.

5. THE MANAGER ON THE SHIFT SHOULD HAVE HANDLED THE SITUATION DIRECTLY SINCE IS SPEND ABOUT $17 TOTAL...

On 5-3-19 I went through the drive through and placed my order I was the only car. When I went to the pick up window they had me drive
around to the door. I set their 10 minutes waiting on my order. Mean while two cars went through the drive through. This is the second time
this has happen to me. I will not be going back. Their service is bad when 4 or 6 people are working and they can't get the food out.
this was McDonalds # 37156on 5506 McAurthor in north little rock My order was; one fish sandwich meal, one big mac, one four piece chicken tenders. $16.60

McDonalds’ STORE 14497 5480 FOREST DRIVE COLUMBIA, SC TEL: 802-790-2645
ORDER TIME: 05/01/2019 – 1:32 PM ORDER 96 – FINALLY GOT FOOD AT 2:08 PM
ORDERED:
1 SAUSAGE EGG McMUFFIN 1 SAUSAGE McMUFFIN 2 SMALL FRENCH FRIES 1 LG PEACH SLUSHIE 1 LARGE FRUIT PUNCH SLUSHIE

I have had so many problems with this store that I have their number on speed dial on my phone. Today was nothing new, just much worse than usual.
Starting at the order window – I had to repeat the order 3 times, then had to change the fries to small from medium. This they do every time for some reason.
Paid and went to the pickup window. Waited for a few minutes and was asked if I ordered slushies? I said was and was told to go to reserve parking 1 and wait. In a few minutes a manager came out and handed me the slushies. I asked him where my food was. He looked at the receipt and said “they did not give you food?” I said no. He took my receipt and went back inside. I sat there for at least 15 minutes and called the store 3 times. Phone rang 10 times each time before I hung up. I never got an answer.
Finally drove back to where you order and asked to speak to a manager. They sent me to first window, where I was sent to the pickup window again. Finally at 2:08 I was handed food.
I have said all that to say that I have been going to McDonalds since they first opened. Today is the last time I will shop there. Guess Burger King going to pick up the money I usually spent at your store.

one of your employees from the fitzgerald georgia store made a threat against my son while working and has also posted pics of mcdonalds on her own personell website but she made a threat againt my son while working and manager did nothing and then days later she seen my son walking and she beet the hell out of my son and my son terminally and autistic and severely mentally handicapped an if you do nothing i will take above your head and on the streets she goes by the name ANGEL and my son has not been able to walk since the incident thank you and god bless you all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I went to the McDonalds on Elden Street in Herndon, VA at approx 2:30 on 4/28/19. I ordered a BigMac Meal, and when I bit into the sandwich it was cold and the bun was stale!!! I took it back to the counter and told them I did not want it, and I asked to see a manager. The young man spoke to a woman but she ignored me as I stood there. After waiting several minutes I again demanded to see the manager. The same woman to whom the boy spoke and who had ignored me came over and said, "I'll give you another one." I told her I did not want another sandwich and had lost my appetite. At that point I gathered my uneaten fries and untouched coke and went to throw them away.

The bins were overflowing and I had trouble stuffing in the fries (which I did not eat) and coke. Based on the lack of cleanliness, I'm surprised no one has gotten ill, or reported it to the Health Department.

It was a totally disgusting experience, and I honesty think it will be my last visit to a McDonalds.

I have also calledl the 800 number and spoke to a representative.

hello I am writing to you this today because I have been a fan and a great customer for at least all of my life.... its been about 2 months ago that I have been having such a problem to get my breakfast at one of your Mcdonals frandicises. well its located in Athens Ga 30601 on Barnett shoals/ or some say Lexington rd. today I passed by the store was close at 3:25 am!!!!!! like WHAT??? I drove and said was the issue today because it seems theres a issue everyday.. a young man came out and say im so sorry im not able to get your coffee maam w/10 creams and 10 sugars we just had the manager say she quit and we only have 2 people staff!!!! I say WHAT???? this don't make no sense at all... as he say nobody wants to come in and work here because the manager have a don't care attitude and is always on there cell phones … please I want the problem fix!!!! I love mickey ds coffee and burgers !!! please fix this issue .im begging you I would upload the receits for the pass 3 months but would be to much... I honestly sit there and wait a good 15 minutes everymorning . I go in at 4 at walamrt that's about 5 minutes from your mcdonalds so everyday im eather rushing or have to wake up at 3:00 am to be able to get to my job on time … please fix the issue

My icecream sundae was filled up halfway, and when I asked for it to be filled up to the top. They said and I quote 'it isn't supposed to be filled to the top'.

I just left store # 23827 and will not return. One of the employees was very snippy to another. The music was sooo loud you had to yell your order and ALL of the soft drinks in the machine were flat, even behind the counter. A customer brought it to the attention to one of the girls and she told him to drink tea. What kind of customer service is that. really disappointing.

two Months ago I filed a complaint against establishment at 18 East 42nd st NY NY in regards to the long lines and lack of agressivenss from the workers as far as taking orders between 6:30 and 7:00am. Im also not suppose to drink regular coffee but only decaf and they wouldn't make the decaf coffee so I had to default to coffee. I recieved a resposnse from the survey I conducted and an apology. So I went there today 4/25 and ran into the same situation no Decaf and the cashier was talking more to a customer as opposed to taking my order. Her name was Rosa.
This is the survey code from the receipt 25696-01810 42519 06570 00076-0. That crew is disgusting to say the least . Sorry but im venting my frustrations .

Erosado@vnsny.org
646-532-8457

Honestly! Do you ever wonder why your reviews are so low?? I just went thru the drive thru at the local McD's. I ordered the chicken tenders and saw that you could get a side salad instead of FF. Great idea, I thought! Well, it might have been a good thought if you would have had more than , literally 3 bites of salad in the bowl! I am attaching a picture because it is truly ridiculous! There were more tough stems than anything in it. Just don't know what else to say except how disappointing it is to go someplace that used to be proud of their product.

Wanted to buy a coffee at Falconridge location, after being ignored by an employee walking around was told by the manager they were busy and behind and I would have to just wait.

You need to look at the price of your French fries compare to Hardees and burger King. $2.70 for a medium fry is too high. If you charge that for a fry you should give a Hamburger with the fry FREE. Your Hamburgers are high as it is.

Having a medical; condition which prevents me from eating regular food I consume liquid foods, including smoothies & your soft serve ice cream, which I purchase 2 cones daily and have been doing so for the last 8 months (my dogs get the cones) going through the drive through as I am partially disabled. I have asked that they make the cones a little larger & expressed that I do not mind paying a bit extra. This specifically is at the restaurant located about 1/4 mile from my home on Military Trail in Delray Beach, Florida. A few of the employees have done so, but a few have told me they have gotten unto trouble with the managers for doing so.

There are 2 managers that are extremely rude and have become verbally abusive to me at the drive thru and I have no intentions of taking such abuse. I have been told, this is how it is and if you don't like the size, go elsewhere. We are not here to give our food away. Besides the ice cream I usually buy drinks & food as well for my granddaughter who lives with me, so as a daily customer I do not expect to be treated in such a manner.

When I first started purchasing the ice cream the cost of a cone was $1.09 which is now way beyond that and still the size is relatively small, which I understand , but even after explaining why I purchase 2 I am met with nasty remarks by the managers.

I will now go to another restaurant which is several miles from my home and has never denied giving me a little extra as they know it is my daily food, besides soup and other liquids. Individuals in the car with me cannot believe that a manager would speak to a customer in such a manner and have refused to purchase anything from this facility, and have promised to spread the word about the 2 specific managers, one a blond lady, the other a man color who speaks WITH AN ACCENT & TOLD ME TO GO ELSEWHERE, WHICH I WILL BE DOING. There are other places that do sell se=oft serve ice cream that I shall try where I do not have to tell them to please give me a little extra as the portions are larger to begin with and I do nit have to be insulted.

I went to your Mcdonalds in Uniontown. I got a Big Mack . I went to eat it and the burger was like looking in a mirror that’s how thin they are. I will never come to Mcdonalds again . They used to be good . That’s all I got to say.

Today's date 4-15-19 I specifically waited to get underway on a full day's work and stopping at Ashland's McDonald's was my only reasonable choice: great coffee, quick food, donut fingers. Over winter I'd been the first customer dozens of times. I'd learn to appreciate a quick @2.00 burger there while getting a variety of things done while I went from job to job as a customer services consultant in northern Wisconsin. This morning, I arrived at 5:00 am, waited 10 minutes for the door to be unlocked, waited at the counter over 15' while a food assembly person said she wished she could run the cash register. I told her I'd come back in about 20' after making some purchases at Walmart. I returned at 5:25. The door had been locked again, I could see three employees, along with Lisa the crew leader, either on the phone or texting. They could see me and made no efforts to acknowledge they were going to open the door. I'd made a round trip of slightly over 50 miles to eat here dozens of times. Drive thru asked me to wait. I left disappointed and convinced the oil was hot enough for donut sticks, biscuits, coffee were all ready to go. I've run my service business 34 years and this was a first ever where employees were evidently absorbed in something other than simple, fast service. McDonald's isn't going to fail anytime soon owning some of the most valuable real estate in the world. And Ashland's McDonal's won't either. But I will get better coffee and service elsewhere without wondering whats up or how I'm going to be treated this time at this place.

Thanks for the opportunity. I am not a competitor, I'm in my 70's and love my service consulting service. But I'm going to use this as an example of customer neglect. These were mature [20+] employees, two whom I'd known to be managers.

Worst experience I've ever had,the sundae was unpleasant looking,and the employee was talking to the other employees and laughing, taking turns talking with each other and laughing at me,as I waited for the rest of my order, when I asked for my money back, I waited for at least 5 minutes, I went in to ask for refund, I was still receiving laughing and asked for a receipt when I never received stating she couldn't give me a refund without a receipt,then the manager came from the back area stating he had to get it himself and as I turned to walk away,the manager actually said that I needed to just chill

Your McDonald’s in Boutte, La is horrible. Went thru drive up on 4-6-2019. No one in line paid for food, drive up to window and asked to pull up. Food brought to our car twice both times order was wrong. We waited several minutes until my husband got out and went inside. They were still waiting on one of our TWO sandwiches. One lady was returning her cheese burger because there was NO MEAT! Ridiculous and I will never go back. Horrible lazy workers!

this is the 3rd time ordering a quarter pounder with cheese they gave the dollar cheese burger patty ,, never have the apple pies unless your willing to wait 12 to 15 minutes,,

Store 32581 is just not serving customers that walk in the door. You wait forever while they fill orders for the drive in and just look at you. Finally they come over and begrudgingly fill your order. It takes forever. Never have I ever seen anything like that. We try to have a meeting there at 10am and have finally decided we cant wait for breakfast and or just coffee. Soooo sad.

Restaurant #3149 - This is the second time we've been given the wrong order in 2 weeks. Today, ticket #1353, we ordered a btr milk chicken biscuit, a sausage biscuit, a sausage mcmuffin with an egg and received a ham and cheese instead, a diet Coke and received a Dr. Pepper. Last visit I ordered a chicken, egg and cheese bagel and was charged individually for each item: The egg for $1.50 alone and the chicken and cheese individually priced. This is plain out stupidity. This location is always so slow to get served and terrible on getting orders right.

of all the mcDonalds i have ever been in, i never saw a dirtier place than the mcDonalds in Coudersport pa, i'm ashamed to ever go
there again, tables were dirty, floors had litter all over, paper, food, ect ect, that place needs a clean up, yours truly customer, frank

We are flying on air Asia flight from Delhi to Indore pnr I2WB9E and we ordered 2 burgers at the store at T3 and when we checked it in the flight only 1was there. This is completely unexpected and very disappointing.please see to it.

store#22008
5510 w Oakland park Blvd.
Lauderhill, FL 33313
phone 954-777-3445

This morning, I pulled into the drive through, There were no cars in either window. I was at the speaker with my two sons. The young lady came on the speaker said Welcome to McDonalds and asked for my order.
I started to speak and she placed me on hold, She was having an unprofessional conversation with a coworker. She comes back to the speaker again and says I'm sorry for the hold may I take you order, I begin to order again and she placed me on hold again. I start to speak again, and she then says, Hold On hold on hold on, and she's gone again. Now there are about 6 cars behind me, no cars at either window. When she comes back, she asks for my order again, Now this is 4 times!!!!! I said ma'am there are quite a few cars behind me and there is no one in front of me why are you putting me on hold?
she says "damn" in the speaker, and a man comes on and asks for my order. I place my order. he says ok please pull forward without verifying my order or giving me an amount, When I got to the first window to pay, The man now takes my order again. I'm wondering now why is he taking my order again, He was not, I repeat he was not verifying my order he was taking my order again. The young lady is standing behind him at this point rolling her eyes, and giving me all these nasty looks, I say don't look at me nasty. People are heading to work, people are the move, this is morning rush hour you guys are not focused on the customers. He then talks my order, he forgot one item cashes me out, I proceed to the next window. I get to the next window. The young lady passes me my bag, I check it and I'm missing an item, also I asked for napkins which she did not put any in the bag, she says ma'am I put napkins in the bag, I look no napkins!!!! she gives me the napkins and asks why I have a nasty attitude,
Maybe because I have to drop my kids and go to work, and what should have been a quick ride through the McDonalds drive through has now become something longer. the woman asks me for my receipt. and says oh they only rang you up for one side of scrambled eggs not 2, the man says that will be 2.13 and asks me for my card again, Had they not been playing, instead of working I would not have had to go through paying again. By this time I'm irritated and the man says I need to change my attitude.
First and foremost my first job from 16, all the way till I graduated college I worked at McDonald's.
So my first instinct is respect for workers because I know its not easy. However the treatment I experienced this morning was extremely disrespectful. I live around the corner from this McDonald's and frequent the drive through a lot. I don't feel as if what happened to me was warranted.
They were playing on the job, not focused there were quite a few cars behind me and none in front of me. It is not in my personality to complain, or be rude to people. I feel like my entire day has now been effected by the behavior of people who don't respect their customers.
that store needs to be retrained or placed on notice for the way they are handling customers during one of the busiest times of the day. People are headed to work and dropping off children to school etcetera, who has time to be repeating themselves more than 5 times for a simple order.

my phone is 305-910-9559
my name is Tanya, I would like to file a formal complaint.

Tonight about 7:00pm my daughter went through the drive through at TTP (outside mcdonalds) and ordered 1 lemonade, 1 frozen raspberry, 10 frozen cokes (these were for my netball team after their last training tonight). When she got to the window to receive the drinks the girl only gave my daughter 2 frozen cokes. My daughter asked for the other 8 frozen cokes and the girl said you only ordered 2 so you only get 2. The girl then continued to say very rudely if you want anything else or want to order 8 more frozen cokes you need to go through the drive through again. At this point my daughter was starting to get frustrated as she knew I was waiting at the courts with my netball girls waiting for their drinks. I don't know the name of the employee involved but there needs to be better service from employees when going through the drive through. My daughter is so upset about this whole situation that she said she will never go to this McDonalds again.

I cant believe that no one has contact me yet and this is the thrid time that I have sent this complaint! I use to go to McDonalds almost every morning to get coffee or some times or a latte. I started cutting back on the sugar and the creamer and would ask that they put my sugar and creamer on the side so that I can control how much that I was getting in my coffee. This one morning traffic was really heavy and I thought that I would just wait until I get to work and fix my coffee. I went to heat up my coffee and I noticed that it had a bunch of stuff floating around in it. I then went over to the sink and started pouring it slowing down the drain to see what was in my coffee. I still to this day don't know what in the world was in my coffee! I immediately got sick to my stomach. I don't know how long that I have been getting that coffee and it having something in it and how many other people that have been drinking this coffee and not knowing because if you put cream and sugar in it you wont be able to tell. God only knows what it has been doing to the inside of my stomach and other people's stomach too!

on Sunday 3/24/19 at 4:43pm I placed a mobile order at store # 38760 located at 1720 Celebration Blvd, Celebration FL 34747. Received confirmation # MN737321634. Upon arriving at the restaurant to pick up the order I was told that it had not been received. We received a confirmation number indicating that the order was ready for pick up. The manager said that this store is not on Google maps, therefore the orders are most likely being re-routed to other stores. I'm not sure if you are aware of the problem. However, it is an inconvenience and should be corrected.
I Spoke to Jessica in customer service on 3/24/19 at 5:20pm and she said she would inform management.
Thank you

Your restaurant is fine but you app and phone Customer service stinks. I would go into it but I have spoken to Customer service twice and I not going through it again in an email. Contact me if you even care. Now the email did not go through the first time. Let's see if it goes through the second time

I stop at McDonald’s about four nights a week in Trenton florida. Almost always close to their closing time. A Sunday night I ordered a fish sandwich, small fry and 6 nuggets from drive through and headed home while eating. My fries were Luke warm and nuggets COLD. I stopped there again a couple days later and told the drive through person what happened last time and wanted to be compensated for it. The manger told her since I didn’t report it the same night she wasn’t going to do anything about it. This is absolutely unacceptable

Hi there! My wife and I drive almost every day thorough all boroughs of New York city and we love to go to your locations,specially, for your coffe which is the best for you us . Sadly, the personal who serve the coffee almost never get it right.
They forget add the sugar or they make it extremely sweet. For instance, moments ago my order was:
2 L. Coffee
ADD 4 Cream
ADD 2 Splenda

I got : One large black extremely sweet
One large coffee with too much
cream and not sugar at all.
At McDonald’s restaurant # 13508
Grand Concourse
Bronx, NY 10451
Tel# 1718 404 8608 ( out of service)

All this is not new; it’s being for log, long time.
Hope you can do something .
Have a great day!

The service was very slow didn't have apple pies. NEEED To CHANGE The Grease I ordered nuggets soo dark brown or burned it the grease. Not light brown and golden. I will never come back I spread the word change the grease.

I visit the McDonald's store on 315 Meadow Dr., N Tonawanda at least 3/4 times a month. I have 3 grandchildren and we always go through the drive thru. This location is the closest to my home. If there was another store nearby, I would not be visiting this store any longer. My last 5 visits have been very disappointing. After speaking with manager, I advised her I would be emailing corporate. She was very nice, but I feel that the lack of detail to getting orders right is horrible. After the last 5 visits, I get home and something is missing, wrong order etc. I even check my receipt before pulling up to get my food and that is usually right. For example, I got home one evening and 3 meal order did not have the French fries! During that visit I also ordered 2 chicken nugget happy meals and 1 cheeseburger happy meal. I got 3 chicken nugget meals. My last visit, I checked my receipt which was correct, got my order and then pulled over to make sure I got everything. As usual, I did not get my 2 buffalo hot sauces which I specifically asked if they were in the bag before leaving. This is when I parked and went in to get them. I did speak to the manager. She did offer me something for my inconvenience, but I said I have kids in the car and my food is getting cold. She did say she would speak to everyone. I think something needs to come from you as well. When I got home with order after having to go in and get the sauces, my grandson had ordered a sausage egg mcmuffin. When he opened it, it was a ham mcmuffin. How do you get that wrong. Sorry so lengthy, but I am so frustrated with the service at this location. Thank you.

I stopped at McDonald’s in Lafayette ,Georgia last week, I ordered 2 filet of fish? Was not fit to eat !! Over cooked , Cheese half way on the buns, I will NOT be back at the Lafayette McDonald’s ,

i have been one of your customers from 1965 - 03/15/2019 i was at this restaurant # 5767 at 01:33 27680 hwy 50 la junta co. i saw my order walk out customer brought it back in then they gave it to us smashed up sake your service is the worst your over priced hope you go under

My husband and I were traveling through Colorado recently and on March 7, 2019 at 11:25 a.m., we stopped at McDonald's in Bennett, Colorado for lunch. We both ordered the Quarter Pound Cheese meal, which my husband paid for and we then found a table and sat down to wait for our order number to be called. The store was not overly busy but there were several other customers so we knew there was a possibility of a few minutes wait time. We waited for twenty minutes for our order. My husband went to the counter and picked up our food and we began eating. After taking a bite of my Quarter Pounder with Cheese, I noticed that a red greasy liquid was dripping from my sandwich. I lifted up the top bun to see what was causing the mess and it was easy to identify that the meat was uncooked; It had been on the grill but only the outside of the meat was browned-the inside was almost raw. I told my husband that I couldn’t eat it because the meat was dripping blood and I was worried that I could get e-coli or food poisoning from eating it. He looked at his burger and found that it was also uncooked. He took them both back up to the counter and told the server/waitress that the meat was under-cooked. She looked at it and said “Did you want it cooked?” He told her that we would prefer that our hamburgers be cooked to a temperature somewhere in the range of 140 degrees and that they should not have any blood dripping or be red in the center of the meat. She said it would be a few minutes. My husband came back to our table and we continued eating our cold French fries for another ten minutes. He then retrieved our replacement burgers which we opened and inspected for any signs of blood. There was not any blood but after taking a bite, I was feeling a little nauseous and didn’t finish eating it.
We have eaten at various McDonald’s for many years and I don’t believe either of us has had an experience quite like the one we had at the Bennett, Colorado McDonald’s. The store itself was fairly clean but the people working there seemed to have little or no interaction with the customers. We were not greeted by any employee, and our server didn’t ask or make suggestions regarding our order; she simply stood there and looked at us until my husband told her what he wanted. After waiting for twenty minutes for an under-cooked burger, I felt like maybe we should have been more specific when ordering. If there was a manager or someone in charge on the premises, they were not working with the employees as a team-leader; the employees appeared indifferent to the customers, to their jobs and there were no smiling faces to be seen - anywhere.

I had a doctors appointment in Smithtown, NY this morning. On my way to work I went through the drive-thru in the Saint James, NY location (8:29 a.m.). I purchased the new donut sticks. After I drove away, I open the package and found the sticks to be overcooked, hard and if they ever had cinnamon/sugar on them, it was gone. I could not turn back because I was on my way to work. I thereafter stopped at your Manorville, NY (9:10 a.m.) location because it was on my way to work. I explained to them what had happened and they told me I had to drive 45 minutes back to Smithtown, NY or call them because there was nothing the Manorville, NY location could do for me. I was only looking for them to exchange the product with had a total of $2.05 with tax. I told them just to throw them away. I realize that each location is independently owned, but as a corporation I feel they could have exchanged the defective/overcooked product. I know one customer does not mean anything to you, but I will no longer purchase from any McDonalds location.

I understand that you are trying to serve better food by making fresh food as it's ordered, but in doing that the workers are not making sure they are giving the best quality of food. Today not only did I have to wait in line for a while in drive thru, but when I got back with my lunch I bite into my burger to find that at best it was only half cooked. I think there has to be a happy medium of getting fast food fast and hot, but also making sure it's cooked properly.
You ask why I didn't take it back....because my lunch break wasn't long enough to wait for another burger to be prepared by them.
I can't express how disappointing it is when they tell you that you can't have orange juice in the morning because the machine is down or the ice cream machine is down in the afternoon.
Thank you for allowing me to vent my complaint with you.