McDonalds Complaints Continued... (Page 5)

Cocoa fl,went in for a fish sandwich no cheese xtra target sauce,they were charging me additionall 45 cents for a condement,that's like charging xtra for kethup. Needless to say I did not stay cancelled my order and left, I will not pay extra for a condiment I just won't go there I mean the sandwich itself is 339 and its barely the size on the regular $0.89 hamburger.

Hi, Iam writing this this morning my daughter was having a problem with her bank card .She goes there 4 times a week for my granddaughter they gave her food and then took it back , my granddaughter then was so upset, the thing that bothers me is i know that everyone has to pay, just don't know how they could take it back it was for only my granddaughter they went to the bank which is two minutes from there and then returned and got the food , she is only 4 years old and didn't understand there are good people in this world and she would of came back and paid, again all the hurt that was done all over a breakfast just upset me and was wondering if there is such a policy for customers that they see often Thank You and have a great day.

While across town on my way home I stopped at 1785 e University in Tempe Az. store #22111 @ 5:18 p.m. used drive through, lobby was closed. orderd a bundle. As i got home to enjoy my meal with my family we notice that the big macs only had one hamberger patty. I called the # on the reciept, 480 446 8619 three x's with no answer. Again across town, no answer by phone, lobby is closed. Very disappointed. Ate anyways we were hungery. F.Y.I. KS# 13 07/11/2018 05:18 PM side 1 order 19 surveycode 22111-13190-71118-17182-00140-4

McDonalds Rest. 1977 Cumberland Falls Hwy., Corbin KY.........................
My husband and I stopped in Friday July 6th around 1:00 AM right after midnight on Thursday. Ordered four cheeseburgers and a large order of french fries. Paid young unkempt man at window.
Drove to next window and noticed more young unkempt people behind counter. Didn't notice any McDonald uniforms on these people. A young female had a sleeveless dress with criss crossed wide straps in the back exposing her bra. We commented to each other about the young people and the unprofessionalism. We recieved our food and left.
Luckily, I decided to get my burger out and eat it in the car. I opend it to remove the pickel and found there was NO MEAT. . My husband told me to check the rest of the burgers. Unbelievably there was NO MEAT on the others and the fries were barely warm. Needless to say, we drove back. Explained to the young woman that there was no meat on all four burgers. Her comment to us was that the cook was very stupid and that he was the dumbest cook she had ever known. (not making this up people) We let her know the fries were barely warm. She said they were going to get right on it and get us taken care of. She asked us to drive forward and wait. We waited and waited until my husband became impatient. He backed the car up to the window and asked the young man what was the hold up on our order. He said it was coming up in a minute.
We waited and waited again while looking at the young people behind the counter talking and standing around.
Finally the order came. We checked and found hot fries and meat on the burgers but no napkins or the extra ketsup my husband had previously ordered.
This is by far the worst McDonald's we have ever visited. Can't imagine what the restaurant looked like inside. The owner needs to know this and the manager should have approached us with an apology. Whew!

Please advise the best time of day to visit this restaurant for good food or good customer service? I haven't found any time of the day that the restaurant personnel are courteous or helpful! I went through the drive thru at 9:00 PM tonight (07-06-18) and could not see their menu board due to NO LIGHTS on any of the menu boards. I asked that the lights be turned on and they could not do that! The lights may be on a timer but they should be on by 9pm and if not, the timer needs changed.

I wasn't sure what " type" of shake item I wanted. Order taker said SHAKE MACHINE WAS DOWN!! This is the third time I have gone in at different evening times and the shake machine has been down. The shake machine could be put on wash during the times of 3:00 am or 5:00 am and it would not create a problem. I told the order taker well I can't see the menu board and you don't have any type of milkshakes so GOODBYE! Ridiculous!! This would be a "good place to start a restaurant!" I speak from plenty of restaurant management experience as I was the manager of several restaurants and have 10 years management experience. I was paid well, respected my customers and my restaurants made money. Thanks for listening, Michelle Sutton mybadcat@yahoo.com

I've been going to the same restaurant in tacoma wash.980404 on 72nd pacific ave.I order sausage egg mc muffins 2 for about year and a half my complaint is more then not most visits the muffins are so hard you cannot bite into them I've brought this to the attention of so many different mangers .some replace the food some say bring in the receipt I'm always in a hurry not looking for free food I just can not understand how a muffin could get that hard it's been a constant problem I've worked in many restaurants it's pretty hard to over cook a English muffin unless it's burned and I've received both burnt and stale hard as a rock wouldn't give it to the homeless person.that should say a lot you have a problem I will visit one more time and if I waste almost $7.00 on 2 more inedible mc muffins I'm done with your business sincerely Tom at pensharpen@hotmail.com

Received a phone call at approximately 10:49am from a person named Ashley concerning some feedback I provided to the customer service number at 18002446227, ashley said to mention the name Ashley in mc donalds when ordering and also mention that Ashley said an ice latte would be on the house. So i did today on 6/30/18 in the morning and received a plastic cup with uknown substance Inside not a latte at all. Appreciate the gesture but it was an uknown substance and that I do not appreciate.

food all over the place, floors greasy and slippery, fry girl told the order taker to stop taking orders. out of 8 beverages all were water except for three NEED I GO ON? I WILL NEVER GO BACK THERE ONLY IN THE WHITE NEIBORHOOD DO YOU GUYS CARE ABOUT BECAUSE I HAVE CALL ABOUT THIS BEFORE SO GOODBYE TO MCDONALDS

Yesterday I went to the Mcdonalds at Park Place Mall in Tucson, Arizona; there were about 4 people ahead of me; while I was waiting I saw that one of the customers before me had 9 individual orders; each with its own money; the line was getting longer and the gentleman working the counter did not get more help to move this line along. After standing there for 20 minutes; I gave up and left even though I really wanted a Mcdonald's Fish Sandwich. When I looked around a little while later; the person with the 9 orders was waiting for the orders and the line has not gone down. In my opinion this was not what I would call fast food. if you have to stand and wait to order for a long time; that is bad. I will probably not ever go to that
Mcdonalds again and that's a shame because I happen to like their food. Could someone please contact me reference this matter; it was very disappointing and I don't know if I would recommend that place to anyone.

Thank You
Louise

I am a regular at McDonald's. Coffee at least 3 times daily. I take my grandkids there and often grab a sandwich for lunch. Jerseyville, IL McDonald's has to be one of the worst..Often times, no complaints. However, the last month service has gone very poor.. I always get cream in my coffee.. Many times, 3 to be exact, no cream when I get my coffee to work. My granddaughters happy meals are not complete.. No fries, wrong items, etc. The turnover of employees seems to be very high... Today, I experienced the same thing. One poor girl working who appears to be training two new employees at one of the busies times for drive through.. I no longer see any familiar managers.. I think I need to look somewhere else for my coffee fixes...

I purchased just a lg. hot coffee at rest.#2599 at 10;08 am.When I got back to the car and went to put the cup in the car cup holder,it popped open and sprayed hot coffee all over my car seat and my hand.I doused it with bottled water I had.it turns out that the paper cup was damaged on the lip and that is why the lid didn't fit correctly.My hand was painful and red the whole morning at work.

I would have given store 3663 in Westminster Md. 0 stars if that was possible -- the poor service, long wait, and poor quality of the food when we finally received it on 12 June was brought to the attention of the store manager, with many promises by him to make good by sending us a McDonalds gift card, to be used in any store -- to date, nothing has arrived -- the last message we received said the card(s) had been mailed on the 20th, nothing has arrived as of the 27th, and most of our inquiries go unanswered. Clearly not high on his priority list. We are asking for the name and contact info for the district manager, and/or of the owner, and are asking for any simple resolution to our request -- it's time for McDonalds to fix this. Thank you.

I asked the weight of a mcdouble hamburger patty and it was a problem telling me. It was a simple question

Your McDonald's store on dream street in Florence kentucky is the worst. I went there on June 15, 2018 at 9:30 pm . I was in the drive through for 30 minutes and when I did order the manager said there was only one other person working there besides her. She told me that she was going to close. That store lost so much money that night. The drive through was all the out to the street and a lot of them were leaving because of it. Someone needs new management. Sad very sad....

I went thru the drive thru ordered a double quarter pounder meal with a coke went fine got my food pulled over in the Walmart parking lot to starting eating my meal Now I eat all my food before drinking anything so when I got to my coke and took a big drink and wow to my surprise my was not only coke but it had whiskey or rum in it and strong too at first I thought I was crazy so I took it home to have my wife taste it and she was surprised as I was it definately had alcohol in it I called the Spanaway MC and reported it to a manager she told me she was going to tell the other manager and would review the camera footage she took my name and number but I have yet to hear anything from them I have the coke in my fridge I'm not sure my next step is going to be this is a really serious thing and should find out how who and why someone put alcohol in my coke just lucky this time it was not a child who received this coke

Waited in the drive thru of so minutes place order still waiting to pay get to window to pay waited some more get to next window to get food gave me my drink ask me to pull up they would bring food out. Waited 12 minutes they bring me my food. The food was cold not warm why did I have to wait 12minutes to get cold food . Extremely dissatisfied very poor service.I

Restaurant #17539
893 Garrisonville Rd
Stafford Va. 22554

Ray Tutor

I'M A US NAVY VET AND ON MY WAY HOME STOPPED AT MCDONALDS IN ST MARYS ON JUNE 8TH FRIDAY AND PLACED A ORDER
BETWEEN 1:30 AND 2PM, I WAITED 40 MIN. FOR A FISH SANDWICH AND FINALLY WENT IN TO COMPLAIN AND THEY PROMPLY
GAVE ME MY FISH SANDWICH AFTER I COMPLAINED, NO EXCUSE FOR THAT, POOR MANAGEMENT I WOULD SAY, SURE PEOPLE MAKE MISTAKES, BUT UNACCEPTABLE IN THAT PLACE OF BUSINESS, I BELIEVE THEY FORGOT AND I WILL NEVER GO IN THERE AGAIN, I'M SORRY BUT THATS THE WAY IT IS, BEST WISHES, FRANK.

Good Evening, I am writing this letter to file a recent compliant. I went to the McDonald's in my neighborhood today 6/2/2018. Unfortunately, my experience in the drive thru was horrible. I sat in the line from 5:44pm to 5:54 pm just for a Southwest Salad. I am not certain what is going on with this McDonald's, however this is not expectable for a Fast Food restaurant. Possibly this site needs additional help? I know this is not how McDonald's wants to be recognized. However, this has happened on numerous occasion1s.

Richton Park-McDonald's ILLINOIS 60471

They blocked off all the doors and said the lobby is closed and it dont close till 5am here. Then after they said they was closed they let people in but not me i feel like they was being racist toward me me cause im half white. And they told another lady they was closed too. A black couple they let in. There something needs to be done bout this. This is at your marion sc 29571 location.

quarter pounder with cheese was not cooked completely. This has happened twice--yesterday, May 8, 2018 was the second time.
as expensive as these are, I do not appreciate having to throw 1/2 of it away.
this happened both times at the Mc Donalds in Thurman, Ohio.

this is the second time this has happen at the Mcdonalds on Greenville Blvd, Greenville, NC. Service was very slow and employees not friendly at all.
I ordered a large Moca Fappe, it was in al large cup but only about half full and whip was then added to make it look like it was full and the whip was not even at the top of the large cup. When I questioned if that was large I was told very rudely that it was. this is the second time I have gotten less than a full cup. thought maybe the first time was by accident so I did not say anything. I did not say anything then since it was packed with customers. I eat at Mcdonalds several times a week and was very sadden by the service at this location.

dear mcdonald my name is Atif malik Deputy captain of the army from askri 14 rawalpindi 03415772011 Today I went to your branch at jinnah park rawalpindi I am going there for eight years But today, for the first time I feel so bad there There was one of your female employee Naila This name was written on their shirt i was so hurt today by listening to such a dirty language With McDonald's Staff That my heart is broken today after going there That's why I can not go there with my family So please keep your quality as the first Otherwise we have some other options.

Bad meal didn't eat it about $8.50 want my money back April 14 at about 12 sylva NC 28713
today I ate at other place not a MCD

Ernest

i went to drive thru at 1130 on 4/19. my order was wrong The fries were old and the nuggets were hard. I tried to call that night but didnt get an answer. So i called the next day and talked to the night manager and he said he would replace my meal. I went up there showed my receipt and first the lady manager acted like I was lying and she was very rude. The night manager finally figured out who I was. I waited for an hour to get my replacement meal and then they gave me the wrong size fries. I asked for a cup and she said I only replace food not drink. The lady manager that was there at 8 pm was very rude.

I almost died today from choking on a Egg McMuffin today because it had Egg Shell in it! The egg shell cut my gums and the rest went down my throat, I only realized it had cut my gums after I had almost choked too death; now I know how people feel that has almost choked too death, it's a CHILLING FEELING!

P.S. I guess there is no Quality Assurance at McDonald's, people be sure you check everything that you eat from McDonalds first; because all the shortcuts they have been taking the last decade or so must be catching up too them!

My wife and I were at this location on 04/18/2018 @ 02:30 PM. ticket #351 order # 51. They took our order and I paid cash and was given my drink cups. When I got to the drink machine the whole area was dirty and drink spilled all over the place there was drink spilled on the floor in front of the machine and down the isle way for several feet. I let someone at the counter know. They had someone come out to clean it up. He did not do a very good job. Then we went to get a booth or table to eat our meal and we had to go to 3-4 tables and booths because the were so very unclean with food and drink on them and around the area. Then when we got our food it was not very good either the sandwich had old dark leaves on them. My wife and I at this point decided to leave. I did not talk to management about this because I did not want to cause any trouble. We will not be going to this location again.

I would like to start this off by saying that I was under the impression that the drive through was for convenience ! I have experienced nothing but slow incompetent service each time being served by Nadia !!! This morning as usual I went through the drive through , slow taking order, but we have come to understand that multi tasking is not her thing , however we ordered 2 medium blueberry smoothies, 1 large coffee and a medium hot chocolate. When we got to the window we paid the amount due only to have Nadia at that time inform us that the smoothie machine needed to be filled !!!!! Are you kidding me, we have jobs to get too, and her incompetence just put us back 20 minutes ! she told us to pull aside and wait for the attendant to bring out our order, which we did . I finally had to go in and see what the hold up was, no smoothies were made, I asked for a refund and told Nadia that this is not an isolated incident, that she's incompetent on the window and every morning we dread her being our server. Had she of told us that the smoothies were not available at that time , we would have just taken the rest of the order, the fact that we paid to sit and wait on her convenience is beyond disturbing !!!!!! This location does have extremely friendly staff, however Nadia is not one of them. Using the Creditview & Eglington location is an everyday stop for myself along with the many staff I work with . Nadia is not the girl to have on the window when people generally like to start their day in a refreshing mood too take through the day !!!

Thank you
Beverley Walls

I seen the Mertle Beach incident where a man brought a homeless man in to buy him a meal. Management called the police to remove the homeless man just because he is homeless~!~ Then they made the good Samaritan man leave also. I WILL NEVER STEP FOOT IN A MCDONALDS AGAIN~!~ I personally know many people with whom we share experiences in life, and you can bet they will know about this~!~

went through the drive threw ordered a sausage mc griddle went back to work which i work maybe 3 minutes away, opened my sandwich no sausage inside so i go back maybe 30 minutes later and told the manager her name April what happened she asked me wheres my receipt i told her i didnt have it because i was working but that I'm a regular customer i come here everyyyyy day for breakfast and lunch she was veryyyyyyy rude and told me she needs the sandwich back or the receipt..then she just gave a sandwich which was ok with me... i didn't like the way she handled it by being very rude..,,when mcdonalds need s change they come to where i work and i give them excellent customer service....she should've just tell me ok I'm sorry heres another one .... not give me attitude....shes new there she should be more friendly with the customers...otheres that go there say the same thing about her she's rude....the staff is great been going there for the last 13 years Sara assistant manager is great if she was there she wouldve taken care of me the right way ....this has happened before and i never got any negative response.. Im not a satisfied customer anymore guess ill be going to burger King...

We need the foam cups back! I have been to mcdonalds several times in the past few weeks and the new cups start to leak really bad and also do not keep the drinks as cold. thank you!

WE GO TO MC DONALDS ON A DAILY BASIS MC DONALDS IN EXTON PA MANAGER JAKE 3/17/2018
.MY DAUGHTER HAS DIABETES TYPE 1
AND WE ALWAYS ORDER DIET SODA
THIS IS 3RD TIME WE HAVE GOTTEN WRONG SODA, BEING SUGAR SODA
I COMPAINED ON ALL OCCASIONS AND TOLD MANAGER JAKE HOW SERIOUS A SUGAR SODA CAN BE FOR A DIABETIC
HE WAS VERY SORRY AND REPLACED OUR ENTIRE MEAL THE FIRST TWO TIMES
THIRD TIME AFTER TELLING MY WIFE HE WOULD TAKE CARE OF US
HE TOLD MY WIFE REPLACE SODA ONLY YOU GET NOTHING ELSE
NOT GOOD CUSTOMER SERVICE MY, WIFE WAS VERY EMBARRASSSED

ROBERT & MARY GILLESPIE

I went in to McDonald's in new Florence missouri and the first thing I see is a big a vary dirty mess of ketchup right in front of the main counter and then I get up to the counter to order and noticed that there were two people I thought were in line two order but then I noticed they were there just hanging out chating with the employees and were even going behind the counter and laughing and joking with people in the drive thru window then I asked for someone to take my order and was treated vary rudely and and when I placed my order I had to tell her several times what I wanted and had to ask her to take off things I didn't order because she was more into her friends conversations more then what my wife and myself were saying and then I get my drink cup and head over to fill my cup and the drink area was filled with spills and trash all over the counter as I get my drink I head over to the table and wait for my food when I got my food the fries were cold so I returned to the counter and asked for fresh fries because they were cold and got a additude and she mumbled under her breath by the time I drank two glasses of tea and my wife finished her food my fries finally was done and this is not the only time I have had problems at this location but this is the first time I have made a complaint and I will say this I will not ever return to this location I did take pictures of the mess but could not get the attachment to up load them and I as I was leaving the store the employee came out to clean the floor and I noticed she didn't have a mop she used a hand full of napkins .thank you for taking the time to read this

I live North East PA and not far from DE. Every area McDonald's I go to is LOUSY!! (food, service). It's basically slop. The double cheeseburger's
are dried-out, the French fries are not cooked properly ex. not brown---I give them to the seagulls they love them. The quality is gone!
As far as the service sometimes I don't even get a thank you(that's in drive thru) just push the food in my face---I'm totally disgusted with
the food and go elsewhere to have lunch.
I've been wanting to send a complaint for years, but figure it's not going to make a difference. Like who cares?

This was the Big Mac I was served today. I don't know if they were out of the correct buns but someone should have known this was not correct.

Our orders are never right at the battle creek Michigan 49037 on Columbia avenue. in and out of the restaurant. Our order is anywhere from 50-70 dollars for 9 people.
I know it may not be the normal order but time and patience can make putting it together correct every time.

on 2/17/2018 we had a take out order and 75% of the order was incorrect.

order was supposed to be 4 big mac meals large with shakes, 3 mighty meals with choc milk and gogurt , 1/4 lb cheeseburg deluxe with shake. (unfortunately my 3 toddlers didn't know to tell me their gogurt was missing until after the second trip was over and i kept getting hung up on)

instead we got one big mac meal was missing, 2 big mac meals rung up as medium, no chocolate milks, all fries that were there were medium.

Called store told them what was wrong we were told they would not fix the incorrect 2 big mac meal mediums, but would give us missing large mac meal and shake, 3 chocolate milks.

upon arriving to the store: was given 2 milks and told the manager (young african american lady) there were to be three milks, mac meal and one missing large fry. I had receipt with everything circled and what was missing written on it, it was never asked for. After coming home 2nd time and frustrated again it was wrong. Called to tell them and the manager said it was all in the bag and everything else would be based on the receipt (she never asked for or saw)
This made me angry and i elevated my voice to tell her it is not what i spoke of i was hung up on. Called back she said we have caller ID and hung up. I had someone else call and she again said this conversation is done, had to call several times before i got a different person to answer. The new person identified themselves as a manager but it was not the same person spoken to before and the one who hung up on us several times, and she spoke to us with the manager we had talked to answering in the background. I was told to hold on during the conversation if she was the manager she could have handled the problem alone.
I dont appreciate at any time being talked AT, treated unprofessionally, and never to be called a liar. The first order was wrong, second (fix it) was wrong but WE were supposed to think that they couldnt have messed it all up. When twice in a row two trips they were wrong. So we ordered large on every meal but was told basically too bad, OH BUT BY THE WAY TRUST US WE DID THOSE TO MEALS RIGHT JUST MESSED UP EVERYTHING AFTER THAT. How would anyone think they did any of it right after all this. But it was what we were told to do.
During this the Manager kept referring to the receipt and what she said re receipt wasnt correct understandably since she never saw it. This whole thing felt racist, the way the manager talked to us and handled the whole situation. I even asked and told second person without raising my voice because it was making me feel uncomfortable hearing her in foreground during our conversation and she said it was rude and hung up.
I called back the Manager answered said this is the black girl you asked about don't call back or i will call the police. Answering the phone this is the black girl just warrants what i mean and the tone of voice along with it. Constantly diversity is mentioned in situations like this happens when it happens in reverse. I believe in diversity but when its 100% on both sides. Not to mention to argue with and talk like this to a customer is outrageous. I have worked with customer service over 20 yrs. We have all had bad days but going off unprofessionally is not how a manager is suppose to handle any situation.
I was so upset and shaking crying out of anger, i called another location for help and to file a complaint. I spoke with Bailey at the S.W Capital store in Battle Creek she was very kind and helpful.
I would like resolution, I don't want to travel extra miles for dinner i can get in minutes, and i don't think should have to.
Any one any where no matter where you go car shop, hair cut, hospital, etc. there are expectations if you paid money for break job and left with squeaky breaks you would go back, and if they said to you well we replaced them sorry sir/mam I don't know what to tell you, you would not let it go (just an analogy) my point being customer service.

So McDonalds keeps my money and food, treats us this way and by a manager.

You dont have enough minus starts to be rated. One star says nothing. We just went to the McDonalds on Iris Street in Moreno Valley, CA, the drive thru, and had to wait over thirty minutes watching car after car drive off with their food, while four cars sat there waiting. Person came out with a bag, only half of what we ordered and when we told her, she laughed and went back in the store. She did not come back out so I went in and after hearing the girl in the drive-thru window, say "her she comes" I wnet through the door seeing our mac jrs, just sitting on the counter waiting for someone to notice them. Whether we order 2 or 20 things, we always have to wait. By the time we got home, the mac jrs were cold and dry, the chicken nuggets were cold and hard. I spent $22.42. on food that we could hardly ear. which we didn't eat half of it, our dog loved it. I dont want a sorry that McDonalds doest mean., I dont want another coupoun for a breakfast or whatever the last one had on it that you sent us. I want mcdonalds to care about its customers and hire people that actually give a dam. You want to make $15.00 an hour because your underpaid for the amount of work that you do. This store doesn't deserve $ .15 an hour. When I went into the store to get our food, there were more employees in the back, bumping into each other that customers in the dinning room and drive thru together. I want my $22.42 refunded and want to know when I can come pick it up. Phone No. 951-269-5694. I've seen all the complaints online, I wonder how many complaints have to be files before your corporate office actualy gives a dam!!!!!!!!!!!

Alliance McDonald’s on State Street avoid at all cost! Waited a total of 20 minutes for food. Disorganized man agent. Food when I did end up getting it. Drive a little further down the road to Wendy’s were there food is hot and fast!!!

I went to several mc I ordered a smoothly, they told me they were cleaning the machine, this is on a Tuesday. I went to another mud ordered a smoothie, they told me the machine was broken, I visit mud often and I really don't understand why they clean a machine in mid week and during dinner time. Also I ordered a Fanta, they said they ran out, go figure. These are the mud I went to. Fourth St Ontario calf, mountain Ave, Ontario. Thank you for your understanding.

Dear Mikey Ds,
I have been a great and very loyal customer and once an employee of McDonald. I have tossed the crates of buns and meat patties into the storage room while changing shift and closing up at night. I tossed those meat patties into the grills and made many burgers each day with great taste. I have fried the french fries better than the French themselves. I have cleaned my hand before I served. I was subjected to food serving qualification prior to the hiring. At young age, I was able to ate all those hamburgers and BigMac for free until it became 50% off for employees. I have never thought that this restaurant have become less original and quality in it's sanitation. I purchased a McChicken and Bacon McDouble yesterday at the Hunting Beach 16866 Beach Blvd, number 857. I came home about 30 minutes later with an explosive diarrhea.
The services that I have watched over the years, going back around 5 years. Something went wrong or something spook the workers. It wasn't the way that it used to be. I have done my shared, but the services nowadays needed much more improvement. I hope you will take this as an improvement feedback instead of a complaints. Yeah, it went all out of my gut in less than five seconds.

Hello,
I proceeded to McDonald's at around 8:00 p.m. on February 10th, 2018. As any other event, I enjoined a six piece chicken mcnugget and a medium fry. I then came home and opened my bag to eat my supper. I opened my chicken mcnugget box, which essentially was made for a 6 piece, and perceived the fact I was only presented with 5 chicken mcnuggets. I personally do not understand how one can miscount a six piece mcnugget order, but I am completely flabbergasted with the inexplicable absurdity I have witnessed tonight. I personally appreciate the consideration you take in my complaint.

Thank you,
Ava Dekker

My experience here is always terrible. I am a local business owner In Greer, South Carolina and this McDonalds never ceases to negatively amaze me. I went through this morning at 6:51 am and proceeded to order a bacon egg and cheese meal w/Dr. Pepper. Upon arriving at the office I quickly realized that my order was completely wrong, but it doesn't stop there. They gave me a sausage egg and cheese and the sausage was UNCOOKED. I didn't want to complain so I tried to eat it before noticing the uncooked sausage (even though I hate sausage) and after one bite I spat out my food and almost threw up. I called the McDonalds I had placed the order at, 308 W. Wade Hampton Blvd. and I was told they would issue me a refund once I was available to come back, I came back at 4:05 pm and asked for the refund (politely), I was rejected and cursed at relentlessly. The manager Bree repeatedly cursed at me and said "sir you need to leave before I call the cops... Byeeeee bye now". I was jotting down notes throughout verbal onslaught, I have significant proof of this entire occurrence and I am absolutely astonished at this establishment, This is not the first time I have dealt with this mistreatment from this location and I am sure many more people deal with it. This franchise is tarnishing this McDonald's brand and stomping all over the core values, I had to leave the building while being yelled at by "Bree" (amongst other customers) and I did not receive a refund. Receipt number and transaction are illegible due to low ink, but I still have the receipt. I spoke with a complaint rep named "Jennifer". My Cell 864-546-0330 is what I called from. Thanks.

Hi. I am a regula customer to the McDonald at your location 727 E San Ysidro Blvd, San Diego, CA 92173. Today when I came in I made an order of 6 items order #150. The cashier was very nice. Then when it came to picking up my order there was a Waite of 15 minutes and there were at least 15 customers. As I was waiting I noticed that the man named Bryan figaro was handing them out with no problem no question, but when it came toy order I new right away I had the biggest order. He put ketchup with put asking if the customer wanted then proceeded to call the order number. When I got close to the cashier he then looked at me and said in a ruded tone " is this your order" and gave me a dirty look. I the said yes 150 with my recipe in hand he then rudely held on to the bag and demanded that I gave him my recipe because he did not believe it was my order. I showed him my recipe and when I asked for a specific quantity of ketchup he ignored me. I then asked to speak to manager and asked her for ketchup he rudely interupted and replied you already have ketchup. As I was explaining the issue he was laughing. I don't understand how some one with such rude additued could take my order. I've came many times and had no problem till today. If this can please be taken care of. I will no longer be coming to this McDonalds. Thank you

I stopped at McDonald's this morning for breakfast and received bad service. In my order was a large sweet tea with light ice. When I ordered in the drive thru, I did mention light ice. When I pulled up to the window I was handed my drink and mentioned to the lady I ordered light ice where my drink was full with ice. The lady took my cup dumped the tea out and tossed the cup in the trash, with attitude, then turned and spoke to the other associate, who may be a manager now as she has been there for over 5 years, and then proceeded to replace my drink. When handed the drink, the lady handed me a cup and said "here's your ice" and then gave me another cup with tea. Over a span of 17 years I have been to this McDonald's and have not had the service that I had this morning. I did not get my receipt, so I don't have the the store number or exact time I was there, but it was between 7:29 AM and 7:40 AM on 01/31/2018, and this is the location, 12135 N I 35, Oklahoma City, OK 73131.

Hello, My son Kourtney Beard works at one of your stores in WI, N56W15475 Silver Spring Dr. in Menomonee Falls WI. 53051, 1-262-252-4609, my son has been there for a few months working weekends only we; he is 17 years old first job, I spoke to the manager to have him to work weekends only because I would be the one taking and picking him up, the days that we decided were every Friday, Saturday from 5 pm.- 11p.m. and every Sunday from 3p.m. – 9 p.m. So these are the days and times my son were coming in each time he would come in he either was not on the schedule at all or he was only on one day I talked to the scheduling manager over and over but nothing is seem to be done about this, I need your help to resolve this manner.

Thank you

Mrs. Beard
414702-5427

Store manger Justin, you will need to watch film back to believe this, he embarrassed me and humiliated in my whole life, I left McDonalds in tears in my heart beating out of my chest, need to speak in person, it happen through drive thru, the cashier called the manger because the McDonald app, would not work and it was because we had to make a shake a med., I said ok, got to the window they gave me another frap. I did not order and they did not take off for the app, they called Justin back over and that is when he got rude saying I don't know how to use the app, I told him that I never had trouble before with the other mangers and he said that is because the other mangers and I don't know how to read it correct, I told him you don't have to be rude to me and I had my grandchildren in the car listen to him talk to me that way, I told him, I don't need free drink just give me my food, he would not I ask him again, he just stood there with line of cars behind me wanting argue about the app. after taking my phone from my hand, then I said just give me my money back by then I was very upset, he told me that I was going to park and he would give me my money back after he was done with all the other customers, then I said I was here and I want my money now and I would not come back and I told him he should not treat customers that way the only thing I did was yell at him to give my card back and he would not, he went out side letting me sit at window he kept me there for total of 40 minutes. after he came back inside made Jokes to the employees she can wait, and they started laughing and he proceeded to tell the customers also, he I was crying by then I am 57 and never been talk to that way, I sign the receipt and gave it back to him, he ask me if I was recording him, I told him I was calling customer service to report him, I never told him I was recording him, I ask him to give my card back that I was back customers up but he did not care, I pulled around front he came out front said he was going to show me he called the law I said good you send to me at my house I was taking my kids home he would not give me my bank card, he waved it at me so grabbed it but the film will show I did not touch him, he was yelling at me say you touched me, I told him he should be ashamed, what happened to treating someone kind, I gave him several chances to give me food being kind or give me my money, he was the nasty one but yes I did get very upset after I seen everyone laughing what kind of leader is he? I can't get over this, my sons and Daughter all of us and my church is going take this further no one should every be treaded like this.
863-701-6503 Patricia Lehmann

On 1/20/2018 there was a work shop for Irvington's teachers. Some of us decided to go to McDonalds at 783 Springfield Ave. Irvington NJ. There was a woman manager worker there around 12:15 PM. She was very unethical to me when I was trying to get her attention, because my order was coming next, and I wanted to change it, before they made it. I said Ms. Ms. Ms. she walked away, then came back and took the woman behind me, which was her ethnic background. This cause the woman and myself to exchange words, because I ask the manger was it a problem, why are you taking this woman when I'm next. She was very unprofessional, not people friendly at all. If we work in a community, we must treat the people in that community with respect. Thank You

I stopped by my local McDonalds this morning, 5261 Library Road, Bethel Park, PA 15102. McDonald's employee stated to me in a huff "you are going to have to wait, I'm here by myself and I have to take care of the drive thru that's been waiting longer than you". I said I can't wait, I'll be late for work. Employee said can't help you out. I left and went to Burger King who greeted me with a smile on their face and took my order immediately. That's what I call customer service. I have visited this same McDonald location many times and service is definitely not what I had experience in the past years with McDonald's. I want to give my business to the company that want's my business. I thought McDonald's promoted fast food. I would appreciate hearing from you. Thank you! Rose

Haven't been to a McDonalds for 6 months. Excited about your new prices and menus I ordered the 2for5 Special for $5.00 at the store located in Payson,Utah.
I had the filet of fish as one option along with the Big Mac.
I remember the filet of fish sandwich served on a WHITE soft bread bun that fit the sandwich great. Instead I received a round almost WHEAT like bun and of all things it was toasted?
I normally do not complain but the sandwich was HORRIBLE! It actually made me mad that I had to throw it away and cost me $2.50 for the worst piece of crap I ever tasted.
I will not be patronizing McDonalds again soon if this is what the Filet has come to!

On 12/1/17 at about 7:00 pm thru the drive-thru, I ordered a #4 large, no onion and a #9 large. I was told the #9 was no longer available despite the fact it was still listed on the menu. I then opted for the #7 large with Ranch and 2 more additional Ranch on the side. Got home and discovered I had NO Ranch at all, the fries were old and cold and the #4 had excess amounts of onion as opposed to the NO onion I had requested. The #7 also had only 9 chicken nuggets instead of the 10 the meal was supposed to have.
I initially made this complaint on 12/1/17 and I heard back from no one despite the fact I requested a followup.
The store in is located at 2500 Dixie Highway, Louisville, KY 40216.
I am not happy with the lousy customer service I received and the lack of concern for this poor customer service this particular store has shown. It also is really sad that a customer has to literally request fresh food when this should be the standard.
I expect someone to follow up with me in a TIMELY manner.