McDonalds Complaints Continued... (Page 7)

1296+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
20

I had ordered two egg sausage cheese mcgriddles and got home and had two mcmuffins called the restaraunt about this and was told i would recieve coupons for my sandwitchs and recieved nothing after a month called back was told the same two more months go by nothing i guess my service means nothing and my voice is un heard not happy being lied to.

20

I went to McDonald's on dabne y dr. in Henderson nc. on December 4th 2018 with 11.00 am. It the cashier 4 minutes to come to the cash register to take my order . Then it took 20 minutes to get my food. It was 7 cooks in the back cooking. The cooks in the kitchen were laughing and talking to each other. I hollered back them and asked them where was my big Mac then it took them 5 minutes. to fix it then. The McDonald on dabne y dr. In Henderson nc. Is always real slow. You need to make it the turtle restaurant please please do something about it.

20

I cant ever get this app to work. It works perfect everywhere else (other restauurants) but not mcdonalds. Since i go there about everyday i have missed out on a lot of food and free frappas. When you buy 5 the 6th is supposed to be free. This is very disappointing. I asked the employees about it and they said other people are saying the same thing so its not just me. I am beginning to go other places more where i can get rewards. Please fix this issue. Thaznk you.

20

In the past 4 visits, I've received an egg mcmuffin that only included the muffin no egg, cheese or ham. 1 of the other visits (today) I ordered the classic meal and there were no french fries. The other 2 times the food was cold. They were busy on their cell phones and laughing and talking about what they're doing over the weekend. It's becoming where I have a hard time understanding the employees also.

20

I went to the McDonalds in St. Clair Shores Mi on 9 Mile RD. between Jefferson and 9/Mack Dr. I ordered a double fish sandwich a double mushroom\swiss burger and a large fry . I paid then when I pulled up to the food window the girl ask me what I ordered I told her then she wanted to see my receipt so I gave it to her. Then she told me to pull up they had to make the burger . I pulled up and waited there for about 10-15 minutes . I ended up going in to see what was going on . When I went in and ask what's going on the kid that was at the counter said what wrong in a rude tone. This McDonalds has gone downhill within about the last year with my orders being wrong !
Looks like I'll just go to a McDonalds further away or just stop going to McDonalds all together !!!!!!!!!!!!!!!!!

20

McDonalds at the pilot truckstop in Whitefield Indiana. Server at counter never once made eye contact. The condiment counter was out of catch up in both containers, and also out of large list, as well as being disgustingly dirty. I waited eight minutes for my food, and when it still was not ready, I asked for and received my money back and left. I’ve never posted a complaint, and sadly this was not my worst experience at a McDonald’s store, but it may be my last.

20

where do they find so sorry workers. they cant get your right you make an order get home they left something out. at least seven times I have order things got home at least 5miles from their store look inside package what doyou know they left something out again.makes me very mad I don't want to drive back to store to change so I let it go things I paid for but didn't get if they cant your order right and package it right fire them hire some who can makes me very upset when I go to mcdonals pay them for my order to find out something was left out when I get home thing about going to hardes from now on.

20

30 min out of and hr lunch then my food was cold fries were old and I ask and paid for a Dbl and a apple pie didn't get the pie and only
got a single meat but was charged for the dbl bcn smkhs

20

I have been to mcdonalds twice n 2weeks i go wrong food cold food additude and they sent me coupons and today i use 1 and they did the same thing somebody needs to contact me now!! Manager snatched my reciept away and i dnt have a copy

20

I stopped at your McDonalds at 2485 Blanding Blvd in Middleburg Fl I placed an order for 3 hamburgers and 2 large sweet teas that was at 1244 am and was not served my items until 1am. This was at the drive through with me being the only car in line. The 3 hamburgers were cold and there was grease dripping from the wrappers. I went back through the drive through and spoke to the manager about the problem. Her response to me was that they had a new trainee. And she would have the burgers remade. Now you expect me to wait another 15 or so minutes? This not exceptible for service or food. I find it hard to believe that a manager would blame an employee for her not doing her job of training. How many people have to become sick or stop going to you stores before problems like these are corrected?

20

I was at your store at 2483 Nicholasville Rd, Lexington, KY 40503 , a lady came in bought food sat down said a prayer and proceeded to eat the food she bought there , when your fatass employees started harrassing her for no reason , told her she had 30 minutes from the time she walked in to finished her food and get out or they were going to call the police on her !! I will never eat at any Mcdicks ever again !!! this was so uncalled for, it is cold here in Ky . she is probably homeless and justed wanted to eat and get warm .. Your staff is the most heartless bunch of maggots I have ever seen !!!!

20

Upon receiving our order I double checked the food in the bag and we were missing 2 items. I waited almost 10 minutes and no one opened the window to see if we needed anything. I watched as the staff carried on conversations and ignored us. I pulled back around not to hold up the customer behind me. I arrived at the window again to be looked at and ignored by the manager. she also carried on a personal phone call while on shift behind the counter. I had to knock on the window to get the attention of the staff so I could get the remainder of my food. I clearly stated that some items were missing and I have the receipt. the response I got from the manager was " I don't remember that order, did I serve you?, no I don't think so" in condescending tone. Also when she served us the remainder of the food she just threw it in the bag and thrusted the bag out to me and didn't say anything and stormed off with a bad attitude. This manager displayed a horrible attitude the entire time I was talking to her. this occurred 28 November 2018 1035 PM at 440 Mary Esther Blvd, Mary Esther FL 32569. The name of the manager was either Alisha or Felicia. she did not show proper managerial skills nor customer service skills. I believed she should be removed from management or fired from the restaurant. if I could give lower than 1 star rating I would because that is not how you should be serving the public.

20

Upon receiving our order I double checked the food in the bag and we were missing 2 items. I waited almost 10 minutes and no one opened the window to see if we needed anything. I watched as the staff carried on conversations and ignored us. I pulled back around not to hold up the customer behind me. I arrived at the window again to be looked at and ignored by the manager. she also carried on a personal phone call while on shift behind the counter. I had to knock on the window to get the attention of the staff so I could get the remainder of my food. I clearly stated that some items were missing and I have the receipt. the response I got from the manager was " I don't remember that order, did I serve you?, no I don't think so" in condescending tone. Also when she served us the remainder of the food she just threw it in the bag and thrusted the bag out to me and didn't say anything and stormed off with a bad attitude. This manager displayed a horrible attitude the entire time I was talking to her. this occurred 28 November 2018 1035 PM at 440 Mary Esther Blvd, Mary Esther FL 32569. The name of the manager was either Alisha or Felicia. she did not show proper managerial skills nor customer service skills. I believed she should be removed from management or fired from the restaurant. if I could give lower than 1 star rating I would because that is not how you should be serving the public.

20

I went to McD a week ago, ..their mcNuggets tastes like dried crap, w cheap used oil..their burger and meat was 1/4 of the size..tried those new bacon cheesefries, and it had 1 peice of cheese, not even melted w sprinkled bacon. I can go back just to get a pic for you. Sick. Had diarrea a few hours later.

20

My husband and I came through, after a doctors appt. for a late breakfast, because no food before appt. The staff was very friendly, and helpful, but the food was just horrible. I guess if you don't get it at breakfast time, you just are outta luck on getting it fresh, because you obviously get what was left over. It should have been free, it was that bad..Oh wait! The drinks were ok..kinda..I went inside to order, and brought it home to eat it

20

Hi,
This is MCDonalds do it?

20

I have a complaint about one of the manger of the mcdonalds in moorefield wv the manger named Sam she said the f word like 15 Times in front of children in the store she very rude and needs to be fired I asked her if she could not talk like that in the store she told me it was her store and could do what she wanted talked to the big manger and nothin was done and she yells at her employees all day long

20

On Friday 23/10/2018 we went to you Lambton branch Germiston. First complaint Mc Donalds motor bikes parked in the disabled park, making it very difficult for me to park in a normal parking and to get my wheelchair out the car. The my partner and I go to the toilets, only to find there are no locks on the toilet doors. As these are public toilets, I find this totally unacceptable. When confronting the manger about the two problems, he just acted as though he new nothing about the motor bikes and the lock situation in the toilets. Surely if you are the manager you must know what is happening around you business.

My experience a Mc Donald's has left me with the feeling that this is a business that just wants to take your money and has no interest in the customers.

Regards

20

Nearly every McDonalds downtown Raleigh N.C. the homeless are sleeping under the tables or in the booths with all they own. They hang around outside and try to start to talk to you wanting money or food. If this is what you want to support I can not understand this. Last night was my last time at McDonalds. My children love going there.

20

I have had enough negative experiences with McDonalds of late that I felt the need to reach out. The simple challenge for me is that the easiest way for me to express my dissatisfaction is to quit frequenting your restaurants much like people did years ago when McDonalds experienced a signifiant decline in business. I also recognize the futility in reaching out to a large organization that is likely tone deaf to its customers. Nonetheless here goes... I drove up to a drive through this evening to get warm fries and a frosty coke. I love your fries and your coca cola has a secret that makes it better! Suffice to say a cold soggy fry did not light my fire. When I went into the restaurant to complain the manager essentially made it my fault for complaining yet admitted to serving an inferior product intentionally! Thus the slipper slope of just getting away with inferior service an delivery. Also I don not like the kiosk ordering system. Is this a people business or just a assembly line for hamburgers. You guys decide but nobody has to get a hamburger at McDonalds. You might want to remember this is just a hamburger. I can get cold fries and a stale coke anywhere. I doubt you guys care about losing a single customer.. Assuming you do what are you going to do to win back a customer?

Chris

20

The McDonalds on 906 Carlyle Ave. in Belleville, IL 62221 has been progressively getting worse in service cleanliness, and drive through times. The management at this location is severely lacking. People are just plain out lazy. For one exception, "Scotty" , is probably one reason why people come back in the morning times. I do avoid going to this location because of the complaints listed above. Hope things change,

Michael Yeager.

20

Mc Donald's Arndell park.

On Friday 16/11/2018 I went through the drive thru to order to children happy meals. I was asked what I wanted I said 2 happy meals. Please note I had two children with me they both wanted McDonalds. I got to the pay counter and I said to the girl can I get a medium coke as well, she said sure I tapped my card never noting the cost never having the order confirmed. I drove to pick it up at the next window maybe 15 m away. I got to the window and was given one happy meal. I said I ordered two. The young girl turn to a young "in charge person" who said they will have to back through the drive thru we don't take cash here...............................

Here my complaint.

1. I ordered two
2. they never read my order back
3. The cash register is 15m away or may be 5 m away in the store.

I drove back thru the drive thru as I had two children who need food. As I cam back throu the said in charge woman was laughing. I did yell a bit of abuse at her but....

3. Clearly they did not hear my order
4. Its not funny to make someone drive around the block
5. I am the customer what horrible service
6. the cash register was never more then 5 m away

its not the first time I have had trouble at this Mc Donalds but this was just ridiculous.

My mistake on the nigh was I should have asked for a refund as the order offered was not what I wanted. Question would I have had to drive around to get a refund.

SERIOUSLY BAD SERVICE> I would like too know what you think of such bad service.. Or is that acceptable

I was so angry, at the stupidlity of driving around and furious at the fact the staff thought it was funny. Arndell Park mc Donald is laughing matter I am there at the sporting club regularly and all the families laugh at it but interestingly not to the face of the staff....

I am sure my complaint will just become electronic fodder but I will keep telling my story as I sit right near the shop.5 m is to far for you not service focused staff to walk what a joke worst service I have ever received.

20

Dear Ronald McDonald,

I grew up with Miki Dsss in my blood and I also served the restaurant during my several first employment. I am one of your most loyal customer in the world; however, when it comes to services, I was always the extra miles kind of worker. Messing with customers is one of the most disobedience action taken while on your clock committed by some of the services. Today, I got my first classic Big Mac meal. I specifically said I didn't want Ketchup, but I got a lot of ketchup to toss away as waste to your money. I said that I wanted a medium Coke, they gave me a large Pepsi. Another service misunderstanding into the trash can of waste. In addition, the fries were soft and bitter? Why? What happened to MIKI DSSSSSS.

Validation code: 00616-12871-11818-15145-00064-6, McDonald's #616, Westminster at 0314PM

20

I was at the store 11277 north main st dayton ohio and I stood at the counter. A girl at the register stood there looking out the window finally she asked me what I wanted. I can't give you her name because she had no name tag. frizzy hair black hoodie with white lettering saying pink. I asked for 2 cheese burgers small fry and mocha frappe. still looking out the window she asked what I wanted again. I had to tell her 3 times. I waited 15 minutes for my order to which they finally told me the machine was broke. They asked me if I would like something else in it's place. I said no that, that was the real reason I stopped in. and said I wanted just to be refunded for the drink. They yelled for someone named Dianne . Dianne never came they yelled for 2 more time and still she didn't come. I stood there for 25 minutes and still nobody refunded me the money. I assume that this store needs to be retrained for lack of customer service. I wouldn't have complained but this wasn't the first time of bad service at this store. I will no longer patron this store. even though I have to drive farther. I love your food and it's value but not willing to pay this stores wages and not get the product. I eat everyday at McDonalds. ks#2 side 1 order 10 date and time 11 18 2018 12:34 pm

20

My family and many of my friends have stopped going to McDonalds for the following reasons:
The Filet of Fish sandwiches - They used to be so good and now they are horrible. There is only 1/2 slice of cheese on each one. They are lukewarm and hard when served (the last 4 times I visited), and there is only 1/2 tsp of sauce on them that covers only the center of the sandwich.
The French fries are lukewarm and are tough in texture.
The chicken nuggets are lukewarm to cold and are tough after sitting for long periods.

20

Food was done incorrectly. I called to explain and the .manager was rude and acted like I was lying. People who prepare the food should pay attention to the screens and order tiers should write down everything you say. Even if you show proof your order is messed up,theirs always one uncompassionate manager their. I request a refund for my entire order please

20

on 17/11/2018 at 1659hrs I attended the McDonalds store at Wollongong #0369 - the best part about my visit to that particular store was my purchase of my McHappy socks - I stood at the McCafe counter for approx. 2-3 minutes whilst the girl made coffees - she eventually looked up and said "my register isn't working - order at the other counter" - no apology - to which i replied "well maybe some sort of signage would be beneficial" - I then moved to the main counter where there was 3 registers and no person serving and 5 people waiting - eventually one of the staff who were cleaning tables was called to serve customers - I ordered my coffee and coconut pineapple bread to "eat in" which was read back to me "eat in" I confirmed "yes" - after waiting 18 minutes I received my coffee in a takeaway cup - I queried it to which i was told "well thats what they put it through as" - I wasnt going to wait another 18 minutes so I accepted it in a takeaway cup and then waited another 5 minutes for my coconut pineapple bread - a total of 23 minutes - the lack of staff the slow service - the way the staff spoke to paying customers was and is disgraceful

20

hello I weitnt to mcdonalds in a very bad snow storm to get myself and grandchildren dinner at restaurant nimber1515. it was a wait of 7 minutes in line until I ordered that was fine. after paying at the drivethru window I got to next window . they told me to pull up. ok no problem. after 15 minutes and the cars behind me were driving by me I waited another 3 minutes. I didn't want to go in because my grandson had no jacket for it was taking at an event we were at by someone. but I had to go in the line was long again, so we went in. I asked for manager and the man said I am one of the managers. I explained whats was going on. he spoke to another man and brought me my bags of food. I told him it was now over 20 minutes old and wanted fresh he asured me it was not cold , so I took food out before I left and it was very cold!!!!. I was upset . I said I would like some kind of reembustment he told me only thing he could do was refund me my money. I said im not asking for you to give me my whole meal but one free fry or coffee would be nice . again he told me all I can do is refund u your money. well I was hungery and my gran children were was a long nite at hockey practice.i man 62 and have never been trated like this in my whole life from a mcdonalds. id like something done. like maybe this manager needs to be trained on how to take care of customers when something goes wrong and not be treated like this trying to give me cold food. glad I checked it I should not of had to though. he should of known my food be cold after sitting this long

20

I ordered around 8:30 am (Order #dtcp6z). almost 9:36am still no food arrive. I call up your customer service and he told me that my order is for verification. I repeatedly told him that I didn't received any call from you! but instead of apologizing for the delay, your customer representative still insist that my order is for verification. I want a nice answer and just an apology instead. but I only received a "MAARTE" speaking words from your call center representative.
Almost every week I ordered and always suggesting to order from you because of your fast delivery service.
Until now, while doing this complaint, my order still not arrive!!

20

4 out of 5 orders is usually missing something..
They are rude when I call to complain they will mail me a coupon
It never happens
Store at homer Adams park way
Alton Illinois
62002

20

I have complained about this site previously. They do not properly maintain (clean) the iced tea dispenser. Sometimes, their iced tea has a distinctly sour, spoiled smell and taste. I live on iced tea at home and know from experience that tea will "turn" after two days at room temp. I had followed up with this site's supervisor previously, who let me know their procedures & checklists specified daily cleaning. She also told me that on the days in question, their night shift had NOT cleaned the units. This morning's visit was at 0530 this morning just as they opened. I went thru the drive-thru. The tea was distinctly sour, spoiled! Clearly, the units had NOT been cleaned the entire Veteran's Day weekend! Otherwise, how could the iced tea have been so disgusting just at this morning opening? The local food service inspectors should audit their shift records and cite this McDonalds with a fine appropriate for the risk they have subjected their customers. An appropriate inspection placard should be posted.

20

My daughter had ordered food from the menu and had paid for it at the first window. When we got up to the next window to pick up the food, I decided I wanted a Diet Coke. The gal told me it would be $1.07, I handed her $1.10 (one dollar bill and two nickels). She dropped the change outside the window and told me she dropped it I kept my mouth shut and gave her and additional quarter. When she handed me the drink, it was not full (about two inches from the top. When I asked her to fill it up, she told me she couldn't that it was done automatically. Really, she couldn't top it off.

I am 67 years old and have never made a complaint before,but this whole experience is uncalled for (not a good customer service experence at all.

20

i went to get something to eat ordereds a 10 piece chicken nugget meal. got to my house and sat down to eat picked up a chicken nugget and bit into it and realized that i was biting downon a chicken bone. its not so much a big deal but i have a 6 year old who was sharing with me snd she would have ate it and choked on it and something where to happen.

20

On 11/7/18 about 9pm I went to the McDonald’s and ordered a McRib combo and this is what I got after setting at the first window for a while before pulling up to the second window to pay. Then they had an attitude because I pulled up. They folded the meat in half and placed in on a regular hamburger bun that was mashed and then half wrapped it.

20

I would like to make a complaint about one of your franchises that is located in Izmir/Turkey. It is the Ege Park shopping mall franchise, where i always order my Mcdonalds via an app called “yemek sepeti” . Today i ordered my double cheese, coke and fries are king size. The app gives 70 mins for delivery. So they did deliver my menu in 70 mins; however, it was really cold and the coke was the smallest size and halfway poured. I only live ten minutes walking distance away from this franchise. I wonder how it took to bring it 70 mins. Even though it did, it was such a shame for i did not get what i wanted. I believe that this franchise is a shame to Mcdonalds image. If you check the comments in the app, you can see everybody complains about their late delivery and reckless preparation. If any responsible reads this complaint, please audit this franchise. I did not appreciate getting wrong products while paying the king size cost.

20

I went to Mcdonalds 11.07 on and ordered 2ea egg mc muffin meals and the the receipt indicated a mcgridlel and a large sweet tea. I ordered 2 large unsweet teas.and they subs bacon egg & cheese biscuit. THEY ARE VERY UNATTINTIVE AND DONT LISTEN . THERE ORDER ACCURACY IS USALLy 99.9% incorrect THE STORE NUMBER IS 1750. THE ORDER NUMBER IS1389

20

Friendly complaint, Your coffee cups, the lids do not seal on the cup tight enough today 11/7/18. I stop to get a cup of coffee while taking a drink the lid popped off. This allowed the coffee to spill down my chest resulting in a very hot moment. I think your organization could design a better cup and lid, so this does not happen to any other of the McDonald's costumers.

v/r

Tim cantwell

Loyal concerned customer

4222 Carlisle road

Gardners Pa.

tcantwell1 2@gmail.com

20

I experienced for the first time at a McDonalds, the worst customer service and disrespectful young man, who proclaimed he is a manager, in my entire life. I have patronized the McDonalds on the corner of E Lincoln Highway and Trump Ave in Canton, Ohio ever since it opened. I stop for a sausage egg mcmuffin 5 days a week on my way to work. It is local in my neighborhood and I was glad to do business there. The ladies that typically wait on me are awesome and the nicest people you would like to meet. Right now the restaurant is under construction and only the drive thru is open. As of this morning 11/06/18, they have taken out the normal order stand. I pulled in between 7:45-8:00, after I voted, to get my breakfast sandwich. All I saw were more white barrier horses and a pile of dirt where the speaker was, so I pulled around thinking they were taking orders at the window. There happen to be a lady in front of me who wasn't paying attention to the cars front of, her more interested in her phone, so she delayed orders for about 6-7 minutes. I pulled up and the young man, black hair, black plastic framed glasses, black facial hair, tan sweater, white shirt under it, I wish I would have gotten his name. I went to give him my order...he said he couldn't take it and I would have to pull around and order at the speaker....I told him I did not see a speaker... he said it's out there go give my order there...I asked why he could take my order...he said he wasn't allowed and he was taking other orders...I told him to stop for a minute and take my order for an egg sausage mcmuffin...he told me no and to move, I told told him I was not going to pull back into a long line of cars he created by not simply taking my order....he said "not happening" I told him I came everyday and all the other ladies were so nice, why did he have such an attitude?.... he said "so other people come too" "no problem you can sit there, I have all day, I get off at 1:00" I asked to speak to the manager...he told me he was a manager and he was all I would get...I told him for a manger he does not know how to provide customer service and I wanted to speak to the older lady who manages most of the time during the morning....He said she wasn't there...I told him young man then we will have a stand off...after what seem like a couple more minutes...he finally said "what do you want" I told him, gave him my $3.00 cash, he wouldn't give me a receipt....I pulled up to the pick up window and told the regular girl who was there how he spoke to me and refused to take my order, she called the manager over, she was a younger girl, very sweet, she said she was a general manager, she apologized, told me breakfast was on her tomorrow, because she knew I come there every workday and she would speak to him...I was in tears by the time I explained to them what had transpired...I was weepy, on my 40 minute drive to work and didn't even eat it I was too upset, it really made a good morning into a not so pleasant one....I didn't expect a free breakfast, even though it was a kind gesture and I won't get it tomorrow either... I can tell you this, I will never return to that McDonalds, I will go out of my way to a competitor now and there are two more McDonalds on my way to work on the same roads...even though I like the girls who normally wait on me there...I have gotten wrong orders before or they have forgotten a part of my order, I never complained because mistakes do happen, but the people are nice and service is good, they always chat a few seconds while I wait for the line to move or my food to be ready...Somebody has missed the mark with that disrespectful young man, trying to make him a manager, he is better off working as maintenance where he does not have to interact with the people who keep your restaurant open.

So you know I pass this McDonalds on my way back home and looked for the speaker I missed that started this young man's ill behavior... I saw it sitting between the two barriers, same height as the barriers with a dirt pile behind it and hanging flat with the barriers was a piece of board with order here painted in orange on it, hanging perpendicular with the barrier...you have to swing out away from it as you approach and swing back in to get to the window...the way you come around the building if that sign isn't angled towards the front of the building you are not going to see it...I suspect I probably was not the only one who missed it....I know $15.00 a week is not much money to a corporate company, but it's a lot to me and if your ill-suited manager can't appreciate loyal business I will take it elsewhere.

Sincerely,
Cindy Christen

20

my kids wanted French fries last night at about 830pm. I took them to the mcdonalds near the intersection of the joe prather and 31w in Radcliff ,ky.My daughter had won a free medium French fry from a visit on saterday morning. I tried the drive through and after waiting 5 min and not moving at all I pulled out of the drive through and went in. there was a small 3-4 line of folks ahead of me. I did my order on the computer in the lobby but still had to pay at the counter because of the free fry coupon from my daughter. the customers in front of me were mad their orders were taking so long. quite a few were complaining to the manager. I don't think she was taking the criticism very well. she in turn lashed out at the girl who was running the cash register. I could clearly hear the manager cuss the cashier . the cashier did cuss back after the manager inisiated the exchange. manager continued to berate the cashier , cashier said she had kids and needed her job . I also clearly heard the manager say I don't give a damn about your kids. I watched the manager who was trying to fill the gaps in her team to fill the orders. I watched the cashier take a few orders, handle complaints from folks walking up to the counter, take walk in complaints from un happy drive in customers with wrong orders. those two were working but not together. there were two other employees who might as well have been glued to one spot. didn't help anyone do anything. I think I saw the cashier quit and walk out. I was the last customer in the store and finally the manager asked me if I had been helped. I told her I was still waiting on my order. took her 30 seconds to get me two French fries. I entered the store at 830. I got my order at 857. normally I would have left too but this was like watching a slow train wreck. I kept the reicpt and have all the info from it. please review any security footage from that evening too.

order number 171
survey code
27659-01711-10518-20304-00020-0
mcdonalds restaurant #27659
3120s dixie blvd
radcliff, ky 40160
11/05/2018 830pm
order 71
looking forward to your reply

20

My husband and I recently moved to Florida and located a wonderful McDonalds on Lake Worth Fl. We have never any issues until today. There were separate table with about 20 teens. Not only were there disgusting tables but yelling and screaming. One teen even placed his food on our table and walked away. I politely asked him to remove it. Not one person or manager said a word or cleaned up any mess. I was appalled. The store # was 34868. Please help.
7578 Tahiti ln
103
Lake worth Fl 33467

20

Window employee not helful.when asked for condiments no ketchup.she said they had none.i said the whole restaurant' had none.no just her window.so do without.asked for unsweetened tea,got sweet. Fries cold.im extremely un happy

40

To whom it may concern,
This morning I went to McDonalds to get breakfast for my family. I was greeted nicely from the person at the drive thru and where I paid for my food. After I paid for my food I moved up to the next window to receive my food which was taking a long time to get. When the girl finally came to the window and gave me my bags with the food I asked her for another hash brown and tried to hand her money for it. She shouted to someone there real loud " HE WANTS A HASH BROWN ". She then tells me that I will have to come in and get it or go back in the long line of the drive thru and get it. I couldn't go in the store to get one because I had twisted my ankle yesterday and it hurt a lot and when I had explained it to her she said " I don't know what to tell you " and then closed the window and walked away. I did not go back in the drive thru because the line was real long and the road to go back in is dangerous. Is this how McDonalds train their employees to treat customers? I never ever had a problem with that store but today I felt that it was real rude for that person to treat me like that and that the person in charge that she was talking to should of let me buy another hash brown. Burger King is closer to my house. Thank you , David McGrain

20

Went in recently to the McDonalds at Madisonville Tx to eat breakfast. Ordered and tried to sit down and enjoy my food. The music was so loud and very inappropriate I had to leave. Said something to person behind the counter, she just gave me a "who cares" look and turned around and walked off. There were children present. This music should not have been heard by them.

20

Used mobile order. Paid for 2 extra chicken nuggets in Happy Meal for my autistic son and did not get them. The 4 I got were way overcooked as were his fries which were cold and chewy.

20

I stopped to buy dinner takeout at your Loudon, TN, location two days ago. The takeout line was full of cars and pickups, stretching around the back of the building, so I went inside to the counter. I found several people waiting for their order. There was a crew of two boys and three girls. None of them was doing anything of note. Hardly any activity was noticeable behind the counter.

I placed my order and waited. The fry cook had a single patty on the grill, which he passed to the girl assembling two sandwiches. These and two fries were bagged and given to a customer with “sorry for the long wait”. I saw nothing to justify any wait at all.

For the full time I was there, not a single patty was fried. It became immediately obvious that the bun toaster was controlling the output of product, and the buns were dropping very slowly. When one dropped, another was put in. The sandwich girl mostly stood around waiting for a bun to drop, then assembled another sandwich, and resumed waiting. The fry boy did nothing while I was there, not one thing to speed up product. He once walked over to drop a bun into the toaster, but not one thing else.

That toaster should have been dropping buns at a fast rate, given the number of customers waiting.

The boy who took my order wandered over the the french fry station, stirred them up a bit, then stood there absently scrapping the side of the warming bin for a minute, then wandered back. He did make two cones for a couple, but other than that, he did nothing to move product out the door.

The window girl had nothing to pass through the window. She make a coffee or two for the counter, but other than that, stood there waiting.

The fifth girl had the job of waiting with an open paper sack for sandwiches to arrive, which while I was there, perhaps eight or ten minutes, only happened twice. She then passed the bag to the window girl who put fries in, and passed the bag out the window. They processed two cars all the while I was there.

They all then resumed waiting for another bun to drop. And all us customers waited.

It was absolutely clear that this crew had no idea how to speed up production, no idea how to step in and help out.

But this is what was most upsetting. The bag girl was constantly regaling the crew with funny stories, which had herself in tears of laughter and was clearly distracting the other crew. She had her back to the counter the whole time, oblivious to us customers waiting there.

I finally had enough, and said loudly for the whole crew to hear that this was without doubt the most incompetent McDonald’s crew I had ever seen. No one was doing anything productive. They had customers waiting at the counter and the whole takeout line was full, and they clearly did not give a tinker’s damn. They had no idea how to work together to get product out the door.

Then the bag girl had the nerve to tell me that I had not been waiting long for my “one sandwich and fries”, so I shouldn’t complain. I responded that the manager should be made aware of this situation, upon which she declared “I am the manager”, as if that was something of pride.

I told her that if she was the manager, she was to blame for the terrible example she was setting for her crew, for their lack of training and their inability to move customers quickly.

Lest you think I caught them at an inopportune moment, the lady behind me thanked me for speaking up. She said, quote, “I eat here most days, and they are always like this”. Unquote.

You people might as well hang up a sign “If you have been waiting a long time, We. Don’t. Care.”

20

The food and service is great. But how do I enter my Trick Treat codes?

20

facebook video of store on john r road between 11 and 12 mile road in Madison height, shows completely filthy conditions of the store and there is a person walking around with a puppy, quit going to this store years ago and I live down the road...it's always dirty, they always get my order wrong and the management is rude and the caldeans that work there don't understand or speak very good english

20

Your store at the corner of Millbranch Rd and Winchester Rd in Memphis, TN is not being managed well. It used to be my favorite store. Now the service is slow, the orders are inaccurate and there are two bullet holes in the drive-through order kiosk. The kiosk looks scary and is a real turnoff. The service has changed in the last 6 months. The staff is completely different and they are doing a horrible job. Your prior staff worked well together, but none of those people are there now. Please check on your manager there. It is very disappointing how this store is representing McDonald's so poorly.

40

I and a friend went to McDonalds to eat. My frient wanted breakfast and I wanted a hamburger. I also had the latest coupon book from McDonalds
cbook-1007 WWOA V206 which showed a Free Big Mac next to a free biscuit breakfast sandwich. Problem solved, he would get his breakfast meal and I would get the Big Mac. When I ordered I was informed that hamburgers were not served until 10:30 which it almost was. I then had to order a breakfast item which I really didn't want to do. When The items were being served I ask the sales people why is the Big Mac being advertised on the The most important deal of the day page when it can't be served until 10:30? Very irritating!

20

On 10/21 at 2:53 pm I ordered 3 filet o fish w/ tomatoes and extra tartar and 1 leg fries. I clearly asked the manager of store 1255 to drop my fish fresh which she acknowledged and placed on receipt cook to order. The fish was obviously recooked, very hard and bitter. This cost 16.50 and was terrible. I don't normally write complaints but this was a I don't care attitude toward me and my request. This needs to be addressed ASAP.

20

I ate at a McDonalds south of Missula, Mt., Ended up with food poisoning. I have been sicker than a dog for two days, just getting better, and don't dare go very far from a bathroom. I wish there was a way to get compisated for last time and sickness, but I suppose I'll get a free bi mac or something. I called the so called coporate office and got to explane what happened to a phone answering service. No more big macs for me.

60

Visiting McDonald's in Dunkirk, Maryland on Oct. 17th I ordered two hot apple pies to go. After I got home one of the pies was Pumpkin and I hate
Pumpkin. Well I thought a small glitch in the system. Today on the way to work I ordered two apple pies again, well the same thing, one of the pies was pumpkin. The two boxes containing the pies were both marked APPLE. Someone boxing the pies is not paying attention,

Steve

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I personally won’t wait on my self we have a store in Harrisonburg VA I have asked for someone to take my order they point at the self order congratulations you are now in the Walmart category I won’t go there a whopper is almost as good and they can still pay cashiers it’s a shame you think all you need is management

20

When ever I go to city center mall Doha McDonald's the 24 hours restaurant I Just leave very mad due to the bad attitude from the staff, last time I memorized the name of Bett she is veryyyyy impolite, they also used to serve me not fresh meal, and when I just request to check my food she just through it in the garbage front of me and I just used to leave the order and go. That's really very bad for the name of McDonald's as an international and known brand. I'm so mad because of that as it was not the first time. Please a gentle request to the management team to double check with their instructions

20

We were planning on having breakfast at McDonald's. We walked in at 10:08 am We waited in line for fifteen minutes. Only one cashier/order taker. We finally place our order, well we tried. My husband said he wanted the Big Breakfast. The manager said, "we are serving lunch now". The ads on television and the sign in the restaurant says BREAKFAST SERVED ALL DAY. People were waiting for coffee refills, they took care of them first.
So what am I missing here? We left . Extremely unhappy. We had breakfast at Tim Horton's.
No problem at all. Very disappointed at your place .Customers behind us, walked out with us!! Not very good, no wonder businesses are closing.

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On Oct 14,2018 My wife and I went to McDonald on Rt.22 in Delmont after Church that we been doing for years, both of us are in the high 70ths. When we got their the place was locked and they had a sign on the door saying (Due to lack of employees we cannot let you in) and that you have to go through the drive through. If you had to use the Rest Room you were out of luck. Cars were lined up off of Rt. 22 coming in to McDonald and they did not know what was going on. Either shut the place down or get a Owner that knows how to run a restaurant. My wife was Head Manager at Kings Family Restaurant for 29 years and she said this is BULL.. There is a McDonald down in Murrysville but that is like 20 miles round trip from were I live. If you have one thing like this happen and the word will get out and make McDonald look bad. I would appreciate it if you would look into this matter and the owner. They would have been better off if they would have shut down the entire store till they got enough employees to run it. There been employees of this McDonald store that should never have been employ their. I live off of Rt.66 and my name is Thomas Kratofil I live at 303 Evergreen Ct. Export Pa. Phone Number 724-468-3744. Thank you for your time.

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I ordered two number 3 combo meals double quarter pounders. My burgers was half cooked I happen to be eating the burger in the dark watching tv and noticed the color coat of the burger as well as the upset feeling I was getting on my stomach. I have pics of the burger and called back for a refund. My question is how are y'all going to accommodate me for my upset stomach and throwing up after consuming this burger. If I have to I will seek legal action with my paralegal.

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I was at your strore in warren Michigan 14 mile an Ryan service sucks no Americans working it took over 10 minutes to get my food manger must be 15 yrs. old would not help she maid use your rich screen I’m color blind so a customer help me I’m looking into a lawyer!!!!!!!!!!!!!!

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We are encouraged to tell about our visit (by wwwmcdvoice.com).. I do it after each visit and always use the validation code to receive free items. It takes my time, but I always use the coupons before they are declared invalid. The last three visits I have turned in the receipts with the validation code on them, still within the acceptable time frame. They did not honor them. Two of them were for BOGO egg mcmuffins and one was for coffee. What do you do for your customers, when they are lot treated fairly?

20

Went to McDonalds on 10/09/18 with my family. Ordered myself a double cheese burger and fries and coke. When I got my burger the cheese was not even melted and the meet looked dry. You could tell that the burger was cold. I talked to the manager (Monica) and told them if they can make me a new burger and all they did was heated up and gave it back to me with the cheese almost being liquefied. I return their burger back and told them to keep it and walked out. This happened at the McDonalds in El Paso, TX Store # 5581.
Don't know why they hire young kids that don't know how to provide customer service.
Thank you,

60

To whom it may concern I was at the McDonalds on 8400 Rosedale highway enjoying my favorites the chicken burger and the chicken mcnuggets and I saw a group of five vegetarians eating your food so I thought it would be a good idea to put real meat in your food if you agree please contact me back thank you

20

I ordered a spam and scrambled egg breakfast. It comes with rice! I asked them to keep the rice . I also ordered a large coffee and a yogurt parfait. I paid and they gave me the food. When I got home I noticed that they gave me egg and rice but no spam. I was so hungry I ate the egg then I took it back. I told them they had messed up my breakfast. They took the rice back but would only give me the spam they had not given to me. I asked them why they did not give me the egg cause they were the ones that messed up the order! I talked to the manager but she would only give me the two pieces of spam! I like eating the egg and spam together! The manager did not understand the concept that they messed up my order and should give me my whole breakfast back!! I didn’t accept the two pieces of spam cause I don’t like eating it without the egg!! So it was a huge time waster and I went away feeling cheated by the management! When t went back to the order taker admitted her finger slipped and that is why my order is messed up!!

80

I am unhappy about and plan to boycott McDonald's for trying to push out Customer staff relating to me at the front counter. The installation of and pushing kiosk order stations is not the personal character I expect and have come to enjoy in the past when I walk into any McDonald's nationwide.

I believe that this is an attempt to take more people out of the work force as well as it depersonalizes the ordering and eating experience in your local stores. I appreciate talking with an employee and I believe that there need to be fewer machines doing things people are capable of doing. I like the food McDonald's however, I will not continue to go to McDonald's if there cannot be personal employee service at the front counter.

One other comment; the hand cooked Quarter Pound Hamburger that was offered for a short time I really loved! I hope it might be offered on a regular basis or permanent basis. It really brings out the flavor so much more and is worth the money you charged for that service and fine food.

Thanks for listening.

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September 17th, Store #12012 Northville Township

The store was nearly vacant at 4:49 in the afternoon, it should have been busy. The only two guests present complained that they had been there waiting for their orders for over 30 minutes. They said the service has declined steadily after the remodel. I ordered an ice cream sundae, which after 4 or 5 minutes I was handed the sundae, no peanuts, so I asked again for the peanut topping. The employee then went around the corner and then returned with the bag of chopped peanuts. This did not appear to be very efficient for the workers. Upon leaving the building, I realized the employee overfilled the container, not securing the lid, and ice cream and chocolate was oozing all down my hand and arm. I stood in the parking lot and ate what I could with it all over my hands and the parking lot. With no trash containers in view, I walked back into the store to throw the mess away and used the restrooms to wash my hands. Clearly something is wrong with this store!

40

Went through the drive through about 5.30pm 22/9/18, one car in front of me. Ordered cheese burger and a large cappuccino from Holden Hill SA. Received burger but told to wait in waiting bay for coffee but couldn't say how long the wait would be but told it would be wait. Waited for a while and gave up Paid for product didn't receive.

40

I love the SW salads, but his time the chicken seemed half the normal size and very dry.
There was so much lettuce and spinach it was like I was eating a plan lettuce salad.
It was horrible.

Resturant #13480 - 9/19/2018 - 5:30pm

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The incompetence of your employees at the Arboretum shopping center store in Charlotte N.C. is staggering.Twice I've left the store because of (1)unreasonable delay when attempting to order and (2) an incredibly long wait ,along with 12 other cars in the drive through lane after placing an order.With no movement of the cars ahead of me I parked my vehicle and entered the store, Customers were waiting to be acknowledged,but were being ignored. There was one employee serving the drive thru,too busy to take orders from the customers inside the store. The only other employee present appeared to be the cook.A women and her daughter had waited so long that she requested that a fresh batch of french fries be prepared,not wanting to eat the fries that had been sitting for God knows how long. I received a surly response from the employee,telling me to get back in the drive thru and wait my turn. At this point I canceled my order. I will never frequent that establishment again. In fact I doubt I will ever eat at a McDonalds again . I rate my experience a negative 5 stars

20

It isn't worth the time nor the food to tolerate the rude dismissive service my party had to put with at Westloop McDonald's in Manhattan Kansas. The mornings you are treated with respect. But the incompetent staff of the evening made several people wait too long for their food, while those coming after them were given their food quickly. My guest was finally given 2 undone quarter pounders and the fudge sundae was melted as they left it on the warm counter too long while the rest of the order was being under cooked. (that is how stupid the staff is) I watched this and is when I went up to the clueless manager & told her 3 people were served & given their food AFTER my guest and another poor patient customer had ordered and had to wait and wait. I refused my cone, told her I wanted my money back and I was turning them in for their socializing with people instead of paying attention to their customers. Why in the world would we have to wait nearly 30 minutes for 2 hamburgers, a melted sundae so that the staff of McDonalds can socialize with the few people who came in they recognize? No respect for their customers, taking advantage of the politeness of paying customers. I will never recommend McDonalds to anyone who wants to come in for lunch or dinner. They gave other people their cones quickly after ordering, WE & another person were ignored and with the given the ice cream has melted? We paid for this garbage!???

20

Sat. Sept 8th I went to the McDonalds on rt 48 south in Centerville Ohio about 6:30 pm I ordered a hamburger, small fry, a cheeseburger, a quarter pounder with cheese and a large fry. Due to the long line behind me I did not check my order which I believe a customer should not have to due, and my order was not complete. They forgot to include the hamburger. I am not looking for a reimbursement, but I feel it is imperative that your employees check every order for accuracy before it is handed to the customer. Thank You

20

While pacing an order of a Mac and two large fries,I had to repeat myself 4 times Because your server SHERIFF Did not know WHAT A MAC IS The man was just rude, he informed me that he speaks 4 different languages but did not seem to know what a MAC to me as a customer this is unexeptable.this happed AT Queen and Javis Toronto. I will put the word out to all NOT TO EAT ORDER ANYTHING FROM THIS LOCATION UNTIL THIS MATTER IS CORRECTED. YOURS BRENDON LOUTH.

20

Went to the McDonalds in Southfield, Mi on Northwestern highway by 12 Mile and ordered a Bacon Smokehouse combo in the drive-thru. The attendant asked me if that was what I ordered and then still gave me the wrong sandwich. Got a plain chicken sandwich.

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I called the store in central on hopper rd within 30 minutes and they said they had the new chx tenders. went down and they were out. for this store it's not the first time they just wanted you in and didn't have the product. mickki ds in central sucks.

20

I'm probably wasting my time. But, here goes. Customer # 253, time : 11:39am 9-6-18 ,Store # 2601, Monroe, NC 28110. I told the manager (Taych) the diet coke was out. I stood there for a response. So I said sir, what about the diet coke, he turned around and said with a very smart attitude, did you not hear what I said. I said you have not responded to me and let me know anything after standing here for 5 minutes or more. He turned around with an attitude and ignored me. People like that has no place in public work.
I expect a response in a timely manner, if not, I will put this whole experience on Face Book, and Twitter in capital letters McDonalds experience in Monroe, NC , Store #2601.

20

went into mc donalds in pleasant hill mo 64080 on 7 hi way
and order the two for five this was at 9:20 pm i was very hungry
hadent had anything to eat all day they take my order and while
i am waiteing for my food i nappened to look back were the food was
being made and notice that the person makeing my burger had one glove off
handleing my bugers with a bear hand he did us the the thongs to get the burger out of the hot tray but put them on the buns with his bear hand
so i ask for my money back and they gave it back but the guy kept comeing up until i left giveing me dirty looks
thatwas totally un called it not my fault he had a glove off doing his job and why would he have one on and one off
i told the front counter that i wanted my money and the reason and she told him to put on his glove and he did
but befor that he had served about four or five orders with no glove on bottom line i will never eat there again thats just to nasty for me

and as far as a rateing that place gets a big - 1000

20

I have been a Golden Arches fan since 1950. No more. My friend and I went in for iced coffee lattes. We did not want to use the kiosk so we went to the counter. After an extended wait, the manager finally noticed us and asked if we had been served. No. He instructed the male mopping the floor to take our order. He attempted to do so after he wiped his hands on his apron...hardly sanitary!! He was unable to place the order..after many questions..and called the manager over. After an argument and with much difficulty, the manager FINALLY succeeded. As we stepped away from the counter,the man behind us was also obviously irritated that he had a repeat his order for a hot fudge sundae twice. Since then, I have spoken to several other people who have had unpleasant experiences since then renovations and will take their business to Wendy's rather then to return there.

As for the new renovations, all the chrome, low counters, emptiness, kiosks, etc would be appealing...IF you were an ice cold robot. It is hardly warm, friendly, family oriented atmosphere that was the original appeal. I suppose the next move will be to redesign the McDonald clown as a robot

20

McDonalds, Seguin, Texas.
First the young girl that took my order had the attitude she could care less about my order. Second even with the cashier she could not count my change back. Third after waiting 20 minutes for my order and not receiving it I decided to ask for my refund. Which I received. The Seguin McDonalds needs a better manager!

20

Hello to all I hope this complaints reaches you of right mind body and soul. However I experienced an encounter in one of your locations in Elizabeth by Division and Trumble Street that disturbed me. The manager during the graveyard shift refused to give me his name for this complaint after I complained about his credit card machine being down repeatedly during these hours forcing people to use cash from atm inside. In addition, it was reported that this store refused to grant a receipt for purchases made in cash. This led me to believe theft of money is going on during these hours. The Police were called but took some time to respond so I was forced to leave and go to work. The manager even refused to give me my order of Sausage mcgriddle, after mistakingly giving me the bacon mcgriddle. As a result, he refunded my money and refused to serve me my correct order. Another employee got involved by calling names as I video taped his actions.

20

I went to mcdonalds at 330 today and ordered chicken tenders he told me they were out of them and would not have any till tomorrow how can a multi million dollar business be out of a product at 330 in the afternoon we have some bad management or something I don't understand please explain. the location is at us 42 prospect at timber ridge dr 40059 there is no excuse I was really pissed

40

I went through the drive-thru yesterday and ordered 2 other breakfast items and an egg McMuffin with no meat. I looked in the bag when I received my food, saw 3 items, and saw that one had the white sticker on the wrapper, so I drove away, believing my special order was correctly handled. When I got home and unwrapped it, however, my egg McMuffin (correctly) did not have meat, but also DID NOT HAVE ANY EGG. It was an English muffin with a slice of cheese. That's all. The sticker on it said no sausage. It did not say to hold the egg. This menu item I order ALL THE TIME at that restaurant (and receive correctly most of the time) because it is my favorite item, went out missing the key ingredient: The egg. The other menu items were correct.

This was the restaurant at 5400 West Broadway in Crystal MN. The receipt is almost useless because there was hardly any ink in the register, so I can't be sure, but it looks like it might be store number 581, or perhaps 531. I couldn't make out the phone number because the receipt was so light, so I had to google the phone number. I called the restaurant twice and it just rang and rang; I never got to speak to anyone so it was never resolved. This was not during lunch or dinner rush, this was 2:30 in the afternoon. It was a very frustrating experience.

20

McDonalds here is getting worst as time goes by. First I was buying quarter-pounders then they are now letting not cook all the way. I call them had to take it back to them and was told they are suppose to leave then a little bloody the Corp told them they stated. Now tonight I went and bought fries and guess what they are pinching the cup to give us a lot less but for the same money. First time I was told to bring back the quarter pounder and which I did and they give me another one just as bloody as the first. I had to drive all the way back there just to get a bloody burger again when I call they said they could not return my money but could exchange it for another. I waste to much gas running back and forth just to get a bloody burger again. I believe the next step will be to report it to a higher office.

20

It says 24 hours and thy refused to serve us anything at all. We have photographic evidence of he employees sleeping and refusing to serve us

20

I am a very upset customer with McDonalds (2) locations i visited last
Night was very unprofessional and I will never visit those locations
Again the McDonalds on Illinois let us sit in the drive thru for 20 minutes
Only to tell us they ran out of hamburger they only had chicken, now that
Is all well and good it happens but no one came out side to announce it
They just let the lines pile up we ended up leaving and once we left we seen
Two employees coming from behind the bushes smoking weed, we then left and
went to the McDonalds on 35 and Keist it was worst all of the employees were sitting
Around talking from what we could see inside and the lines were piled up and once we finally
Got to the intercom we were then told they were out of one item we wanted so we
proceeds to order the remaining food and we stayed in line 15 min one person order a big order
So instead of them telling him to go park we had to wait and once i
Got to finally get my order the fries were threw in the bag and cold they were not in the
Holder they were just in the bottom of the bag and cold i got a soda that i did not order
And the clerk asked me several time my order saying very rudely i just got here. I am here to say I will never go to either one of those location again.

20

Today 8/18/2018, I came today to speak with the General Manager Mrs. Sonja of Day Shift, my daughter works there and they always having words, so I took her to talk to the General Manager, since she the only one my daughter having problem with, I asked her to come outside to have a conversion, after we talked, she didn't know that I had came in the Store behind her, everything we talked about outside she came in and was telling the other staff, that my daughter is a grown woman but she got her mother to come up her questioning me, and was repeating everything to them.

There have been many time she had words with other employee, she unprofessional, messy, and very childish, and very petty, how can you manage a store if your employees have to fuss and curse you out, then she will take the person off schedule for two week because they voice their opinion of how she do things there.

Signe is a very hard worker and she always come to work when they call her to come, but this Sonja is the only one she have problem with, today the night manager even call Signe to come back to work, after Sonja sent her home around lunch time, just because she questioning her.

20

I witness a shift leader berating an employee in front of customers of and her co-workers for no apparent reason. His name is Antwain Cunningham at the Mcdonalds on West Franklin Blvd Gastonia, NC. This is the second time in this Mcdonalds I have witnessed his behavior. If he is in management and behaving that way I will stop bringing my family and tell my friends not to bring their families either. He was out of control cursing, swearing. In my opinion, I think he is power happy and should not be employed until his attitude is adjusted. The management team there
must really be desperate if they allow him to continue to work. I was so intrigued I asked other employees about him and they said he has curse them and their parents. Mcdonalds surely you can do better. I own a small business and if I were to talk to my workers in front of my customers that way I'm sure my business would suffer.

20

When the alleged give away of the Big Mac coins was announced I went to 4 McDonalds in my area starting at 11 Am. I was told by all 4 stores that they were sold out. Very strange all 4 sold out 1/2 hour after the minimum start of being able to buy them at 10:30 as before that only breakfast was sold.. Found out by employees that assistant Managers and store managers were not issuing coins and holding them back to sell on ebay or trade for cash under the table. Found on ebay over 1,100 listings for MC Donalds coins. What the employees told me was absolutely true

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McDonalds Complaint, 17 Aug 18

On 17 Aug 18, I walked into the McDonalds’s N. 15635 on John Young Blvd in Orlando FL to order a meal. I ask the attendant if they offered military discounts and she did not know so she asked the manager (Shawanda?) and she offered a 10% discount. I asked for my free Friday med fry and she did not know how to do that and asked the manager. She ended up canceling my order and reentering it. She said to place my on phone bar code into the reader. I tried to bring it up and it would not allow me to bring up the free fry code. It kept telling me to relog in. I did about five times and then tried to reset my pass word. The app asked if I wanted to reset my password to log in. I tapped on it and it dropped me into a loop and would not allow me to log in. I asked the manager what I should do to get my free fries and she said to enter in the barcode for the scanner. I explained the app would not allow me to do that and asked her what to do. After her telling me and me reexplaining it several times, she out of frustration provided the free medium fries. When she printed off the receipt, I noticed I did not get the discount anymore and pointed it out. She said I did not get the 10% discount anymore because she gave me the free medium fries. She then provided my hot fudge Sunday and I had to ask for a spoon and nuts.
When I went up to ask for the spoon and nuts there were two others having the same problems and received the same response (it is the customers problem and/or corporate).
I was not impressed with her problem solving skills and lack of knowledge of customer relations.
I provide this to correct a number of issues identified so other customers do not have the same negative experience.
Thank you.
Curt Read
4630 S. Kirkman Road, #416
Orlando, FL 32811

253-227-6995
curtread@hotmail.com

20

This morning I ordered a sausage n egg a bacon n egg muffin with a hot chocolate from the drive thru I was about 1 minute up the road when I started eating the bacon n egg which wasn't very hot to start with but still continued to eat it anyway when half way through it I felt a crunch of a piece of egg shell and immediately with discuss spat it out the window and then proceeded to turn around and go back to complain about my finding and when speaking to the manager that was there about it he asked if I had brought it back with me I said no I hadn't as I instantly spat it out the window where he explained back to me that without proof he cant do anything about it so I queried him about that if I did bring it back that he was actually going to physically sift through some chewed up food that I had already crushed in between my teeth as proof I think not and as I looked to me he was in a bit of a hurry to go home and in my view was very rude about the whole situation so before I lost my temper with this manager I left disgusted with the whole experience hence why I am now putting this complaint in which has put a real shitter on the start of my day other than that the service from the girls was always a pleasant experience as I frequent that store regularly , thank you R Ford

20

I applied for employment on August 10, 2018, I understand for reasons unknown to me that I was not hired, The problem is that I called to find out if a decision had been made since I went to an interview, Lilibeth the Manager said that I was not hired because I was a felon! I said what! I just graduated high school and I'm going to college and to be told I was a felon, over the phone really distrubed me, I was shocked, and hurt! Did she say this because I am a young Black American, was it because the way I look, I just don't understand why! I can't understand why she would say that to me over the phone. I have NEVER been arrested or in any trouble, because of this I will NEVER eat at or go to the McDonalds located at 6150 South Dixie Highway store number 792, I would like for someone to contact me about your policy and why the Manager would treat me like this, I can be contacted at 7863469714 and email Tilisab35@yahoo.com

20

I went into the McDonald's in holly springs and couldn't believe what I witness. I don't know what the circumstances were, but a manager called an employee the devil... Not in jest, but to be mean... The employer!looked like she wanted to cry it hurt her feelings... And it was bullying... I left... I hate that I left before getting names... I was just so angry

20

I have the worst experience at Mcdonalds on Broadway Drive; in Hattiesburg MS every time I visit that location! There is a manager ; young African American female, that is so rude and disrespectful! I ordered and was asked to go to a space labeled #2; after sitting for 15 minutes; she comes out and ask for my receipt; and then begins to tell me that my order was given to another vehicle; I just told her to refund me. After following her into the establishment ; she proceeds to get loud; and be very unprofessional; and gives me an amount not equal to the amount tendered. I paid $20.11 and she attempted to give me a little over $18 back which was the amount before taxes were added! This location is HORRIBLE! There are too many "kids" working there that clearly knows nothing about customer service! It is so sad when people have to drive 20 mins out of their way to get McDs; because that location sucks

20

While I understand that the majority of the business at your outlets is through your drive-throughs, as long as you have inside dining it seems that as long as you continue inside service, it should actually be SERVICE.
I also realize that the training of two trainees contributed to this morning's lack of service. When I entered your establishment, there was one customer ahead of me who had apparently had difficulty getting her order read from her phone, the kiosk, or something--anyway there were three people attempting to straighten her order out to no avail. The shift manager then came to help and after a while got it kind of straightened out?? and then proceeded to take the orders of two employees at the second register while the trainee took my order at the original register and gave me a ticket. Meanwhile I believe two, if not three individuals were involved trying to get the order ahead of me done not sure what the problem as it wasn't a huge order--a little over $6 I believe--mass confusion--finally after a total of about seventeen minutes I simply asked for a refund and left--the manager was very apologetic but I felt that I had been more than adequately patient.
Perhaps you should simply discontinue inside service.

20

I made a complaint to Corperate already. I ate at the McDonalds in southpoint ohio at the Wal-Mart and I got sick the next day I thought at first I had the flu so I stayed in bed for two weeks then I started showing signs of hep a so I went to the hospital and they told me I did so I reported it to McDonalds Corperate I was there with my girlfriend it was on the 15 of July she returned her food cause she took a bite of her burger and it was still bleeding I had already ate mine and I don't eat out a lot so I know it came from there the store is dirty.. Your insurance company called me took all my info which is American family insurance the claim number is 00225242737. I have a lawyer looking into it... The lady I talked to is trying to close the case cause she says that I wouldn't have had hep a symptoms the next day she don't understand cause I got sick from the food the hep a symptoms showed up two weeks later when my pee turned reddish and my poo looked like clay so I am right and if this is how McDonalds and their Insurance agents treat people that's messed up I know where I got it and I'm not going to drop it this shit could mess up my liver for life and who knows when or if it will leave my system I read up on it and everyone is different..and I will drag McDonalds threw the mud if you all disregard my case I will YouTube it ill stand in front of any of your stores with a sign I really don't care I just know this is messed up and if this is the way McDonalds treats there costumers that meased up and the world will know I will make it my life goal you can bank on that no threats I promise..... 304-962-0518

20

Went to the Mc Donald’s (#21597- 8937 Rancho Del Reno 34655 hard to read receipt could use ink in machine) and ordered 4 bacon egg n cheese biscuits. And then proceed to go home , which is about 4 minuets from there. When I got home and took the sandwich’s out of the bag and unwrapped them, the biscuits were hard . Not just slightly hard, I mean HARD. I have gotten breakfast sandwiches numerous times before and never had a problem. I was just wondering if any biscuits left over at the end of the day was used the followering day. Thank you for taking the time to read my complaint.
Thank

20

waited in line for almost 8 mins after ordering. Was there a total of 14 mins drive thru. Ordered what I order every other day... Large coke light ice and sausage and cheese mcmuffin.... no egg as I have reactions with egg. I didn't even pay attention to receipt, as I deal with same lady in morning and was just chatty... plus in a time crunch to get to work on time. got to work, was in my morning meeting came out to eat- egg on sandwich... check my bank account almost $5 taken out... my total is always 2.37 so I know I was charged for a sandwich I always so no egg on. Not happy. Now I cant eat till dinner tonight.

20

Carlton center- The service is poor ,orders take long and they don't provide straws ,serviettes and ketchup for take away orders. And don't know how to handle pick hours and towards months end.

20

the mcdonalds in sun valley Nevada sucks and the workers don't listen to what the customers want every time I go through drive thru I tell them ice tea with lots of ice and I get the tea and no ice get workers in there that don't have their heads up their asses are you may lose a lot of customers I rate you at no stars

20

Piss poor service. I went to mcdonalds in sand city California and waited more than 40 minutes for my order. One staff member kept calling for order #268. He kept calling it so I went to the counter and asked if the order was mine and was told by the shift manager Lana that "it was still in the oven and it will be a few minutes for your order. Lana said the customer for order 268 must be in the rest room. I went and looked and I was still the only customer in the building. I was called to the counter for a bag of apple pies. I asked where is my order and they said that it was the order #268 that they kept calling. I am furious beyond imagination at the total ineptness of the people that are representing your brand/store. Sum total of my time spent was more than an hour. I asked for a refund and left the cold food with them. There was more ineptness because she did not give me the 2.99 for the apple pies that I left there. I am not going to end this until these two people are reprimanded. The names are Mgr? Lana, and the person Harold who took my order and did not even check to see whether it was my order, when asked about the order he shrugged and that was it!!!!!!!!!!!!!

I will pursue this until my satisfaction is met. I am now on my way to Jack in the box to buy there. This episode is absolutely untenable and inexcusable.

At my consultant fee of $102.00 an hour I will have by the time I go to Jack in the box and back will have been 240.00 dollars. I would if possible like to speak to headquarters concerning this horrendous service.

Gregg Carter (831-747-1664)

p.s. while I was waiting for my order she had the gall to be at the counter eating a hamburger instead of attending to her customers orders.

20

I ordered a cheese burer with no catchup and still got burgers with catchup

20

The bums were soggie and i did not get tomatoes . The order was one with and one without. All we got was two chicken sandwiches.

20

I placed an order on mobile app. When I reached the McDonald's at 875 Garrison Ave, Bronx, NY 10474. I informed the cashier that I was there to pick up my order. She stated you have to check in. I showed her the app stating that they see me at the location. She said you have to check in. When I tried to check in the app showed that there was no internet connection. I explained that to her. She said, "oh well you have to purchase the order again." I said, why when the money was already deducted from my checking account. She proceeded to take orders from other people like I was not standing there. Eventually, she said to cancel the other order. I explained that I do not know how to do this can you guide me. She stated, "I don't know how to do it." I ask to speak to the manager. She said, "I am the manager." I ask for the number to corporate office. She said, "look on your phone." At that point, I was very disappointed with the services I received from someone that has the title of manager. I went outside and contacted a mobile team representative. The representative told me to re-install the app to my phone and the order should erase. I went back inside and waited to be serviced and the manager that was taking the orders had disappeared. There was no one standing there to take orders. I said to the worker that was handling the food, is anyone coming to take my order. She stopped what she was doing and came to help me. I feel that I paid double for my breakfast. I feel that I wasted time when I was due at work. I am very unhappy with this location. Every time there is always an issue. I had two previous events where I used my card to purchase food and someone obtained my information and spend $49.00 in food and then proceeded to make other purchases at order merchants. Also, I used my credit card there and was told it decline. I went back to the job to get my other credit card and to obtain cash, just in case. My card was declined again. The same manager decided to say, "oh the credit card machine does not work." This is my fault for going back and patronizing this establishment because the service there is horrible and the employees lack proper training in customer service. I do not have money to give away!!!!!

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