McDonalds Complaints Continued... (Page 11)

1026+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
40

In the last 3 months I haven’t seen any of the McDonald’s staff members wearing name badges AT ALL which in the industry is ridiculous. I have never been soooo disappointed in service. I wont be going back any time soon. In the last 3 month there has been problem after problem after problem. Month end weekend in February they had no chips. The week after that they had no milkshake mix.  Two weeks after that they had no buns for burgers. Every time I go to McDonald’s Benoni staff have no name badges. I requested a rude ladies name and she didn’t want to give it to me at all. I requested the head office number and she didn’t want to give it to me at all.

When I got upset they spoke in a different language which is terribly rude to say the least. If that’s not bad enough the security guard in the parking lot gets involved and waving his finger in your face and telling you he isn’t scared of you will definitely convince you of bad service like never before and NEVER AGAIN!

60

This Past Friday my husband, daughter, two grandchildren and myself, stopped at the McDonald’s Store in Many, Louisiana, I have never seen such a dirty place where you have to sit down and eat. The tables were greasy with flies every where looked like they had not been cleaned in a very long time. We had a 8 month old with us and the high chairs were so corroded with filth we could not let her sit in one. The ladies restroom was smelly and very dirty. I really think someone from head quarters should stop in unannounced to this McDonald’s location and check it out for themselves. I am sure that they wouldn’t like what they found in this restaurant.

60

I have noticed over the past several weeks that the sausage patty now being served at McDonalds has a different flavor than it had previously. The current one is not very good, this moring I stopped at the local store and asked, they confirmed that the recipe has been changed and that it is not as good. I also want to complain about the french fries, 40 years ago McDonalds had the best french fries anywhere, period. This it when they were being cooked in beef lard and tasted more like meat than the burgers did. Then the “health” craze took over and the “vegetarins” and it has been downhill ever since. I hope that McDonalds can change back to the ways of old, and bring some loyal customers back.

40

I’ve been in Kingsville TX for a year now. I hit McDonalds about every weekend in the morning (don’t know why I keep going). It’s come to the point where I’m ACTUALLY on a complaint forum the service is so bad at this place. They literally get less than 50% of my orders right. I get everything from the wrong sandwich to jelly packets w/ my breakfast burritos it’s pathetic. There are 2 McDonalds locations in this town. One has only hot picante and the other has only mild… it’s been like this for a YEAR. You think the McDonalds managers could get together and swap some out. Obviously they don’t care about their customers or their business.

60

McDonalds sucks and here is my complaint about McDonalds. Their large thick shake is now a medium and watery, I couldn’t believe it when I took off the lid and looked inside. Also very disappointing that the new McDonalds Mcdoubles have different cheese, are dried up, and only have a spec of onions on the hamburger. I was ripped off and won’t ever go back to this place again. I’m freezing this so-called large thick shake and showing it to everyone to make sure they don’t go back ever again. Instead of responding and making quality they get the lowest cheapest crap out their and hope that nobody will notice, not cool. PS McDonalds sucks!

40

I just wanted to find out why is it every time I head do McDonalds at Night before work (I work 3rd shift) I would feel like having a Hot Mocha and they would say that their machine is down. I start work at 22:00 cst so it would be around 21:15 when I would come around to get one and can never get a hot mocha, it’s really frustrating as McDonalds customer. You guys advertised it so much on how good it is but won’t keep the machine’s up until at least midnight before shutting it down. I’m getting pretty tired of having to go through this every time I want one, why not give me one? Can you please get this fixed for all the people that works third shift would like to maybe have one before work. It would increase profits and sell more hot mocha’s!

60

Had recently filed a customer complaint to Mr. Paul Samuelson, a McDonalds customer service Representative about the wi-fi problems I was having. Dear Mr. Samuelson, received your mail about my complaint to you from 5875 -20th st vero beach about the wi-fi situation. I want to thank for listening to my wi-fi problem at that McDonalds location. And taking an interest to my complaint that was to me a disgusting scene there, causing me not to be able to use my wi-fi on location. Now i hope i can go back and enjoy that delicious chicken sandwich that we all love to eat, (in peace and quiet) at your location. Thanks Again Sincerely Jerry Epstein.

60

I ordered a filet-o-fish today @ McDonald’s in Green Bay, WI. This was the 91st McDonald’s built in the US and has the ORIGINAL Golden Arches dating back to 1958. I began to eat the fish sandwich, & realized there was no slice of cheese. I went back to the counter and asked why there was no cheese. I was told by the [not-so-customer-friendly] manager, Jamie, that 1/2 slice of cheese comes on the sandwich,and has been for a long time. But there wasn’t even “1/2 SLICE” to be seen. I lifted the top of the bun,…only TONS of tarter sauce. I lifted the bottom of the bun only to find a “1.5” by 1.5″ melted circle of cheese”.

I couldn’t tell if it has been a slice or a squirt of cheese. I requested a sandwich that was as pictured on the menu, and was told by Manager Jamie, “Well, you can’t go according to the pictures.” I think that McDonalds needs to be HONEST about what is and what isn’t on a sandwich. If a slice of cheese, or even half is pictured, that is what I would hope to find on my sandwich….NOT a 1.5 by 1.5 inch circle of melted cheese located UNDER the fish filet. HOW long have you been doing this? Is this an attempt to hide the scant amount of cheese? SHAME ON McDonald’s!!!!!!

20

I visited a McDonalds restaurant today for lunch. I love the $dollar$ menu. I ordered a cheeseburger with mayo and onion only. I’m thinking the total would be $1.10-$1.15. I literally had $1.25 in change. The cashier says $1.39! I know it is not a lot, but to someone who is counting change, every penny counts! I had $1.25. I asked why it rang up to that and she claimed because I asked for mayo and mayonnaise is not the condiment that comes on the sandwich. I thought maybe she heard me say EXTRA mayo, but no, that would be another $0.30. I ended up having to get a plain McDonald’s cheeseburger because I was $0.14 short.

I would think it would be a more rational choice to just give me the burger, rather than throw it away and give me a “plain” McDonald’s cheeseburger. My idea is to not charge anything for condiments. Maybe if someone requests extra, but not otherwise. Thank you and this is my only problem with McDonald’s restaurant. Your coffee is the BEST.

40

I went the Irving Blvd, Mcdonalds and received sorry service. The Spanish people got good service, from what i observed over the course of 6 months. The redone Mcdonalds in Irving TX. And same thing at another one on Irving Tx, off Story Rd. Same thing at a Mcdonalds off 183 and Esters Rd in Irving Tx. Then i moved and went to the Mcdonalds in Stephenville Tx three times, same treatment from Spanish employees at Mcdonalds. They hardly speak any English language. Now i do not like Mcdonalds. I did want a job there, at a few of them i mentioned, but now i’ll wait till they complain of their work a lot, then move in to them Spanish workers, what good customer service is, no matter what culture you are from…disgusted!!!!!

20

Spanish staff at McDonalds, Manhattan, NY, Penn Station, Madison Square Garden, discriminates against non-Spanish with the 30 min rule (eat and leave w/n 30 min). They told me it was a 20 min rule. Only non-Spanish persons was asked to leave. I spent $8 at McDonald’s, I paid w/ Credit card but McDonalds machine was out of paper so I didn’t get a receipt to prove to the police that my 20 or 30 min time limit was not expired. A floor sweeper/mopper (60 yr old male Spanish) told me “you must go now”. I guess I was in the way, and this is the only way a frustrated staff can vent his anger about his “go nowhere because I can’t speak proper English lowly” job.

Unprofessional, not courteous. I went to the manager, Spanish woman, no help whatsoever. Is this how you treat your paying customers? It is 2:45am at Penn Station. There is free WiFi at McDonald’s, I had my computer. Later, 6 MTA Police are at McDonald’s, some hands on their guns, saying I must go. Intimidation. Clearly, they wanted a confrontation. I asked the sole black staff to give me my other order of apple pies and I left. What was I supposed to do? The Spanish staff stereotype all blacks. Police do the same. The Spanish are taking over!!! They work hard, they may deserve it.

60

Here is a good scam going at McDonald’s, I went to pay for the meal at the drive thru window and the lady accidentally dropped my change on the ground. I can’t open the door to give her change from the ground, so I just said don’t worry about it. I just happened to look on the ground and noticed there was lots and lots of change on the ground. It was a scam, she would collect the change when the cars slowed down in the drive thru. I found out later in the week and that person doesn’t work at that McDonald’s anymore so beware of the accidental drop of your change at McDonald’s!

60

In a week’s period, either me or a family member have had wrong orders given to us at McDonalds in Ogdensburg. I went inside, placed an order, got home to find out I was missing a filet of fish, and paid for it. My brother, the same day, was shorted a filet of fish. He was going through the drive through as I was ordering inside. Also, my niece was shorted 2 filet of fish at McDonalds within the same week. Luckily, her father told her what had happened to both me and our other brother, and she checked the bag at the drive through to realize she was given a quarter pounder in place of of the 2 filet. McDonalds workers need to pay more attention to orders and fulfilling them accurately. It’s very frustrating to get home and realize that you are shorted food for someone that is waiting to eat!!

Burger King, here I come, which is located right across the street. Starving in Ogdensburg…

40

I know you might hear this a lot but i have had it. I needed to vent about the drive thru service in Rockford or Loves Park IL….every McDonalds you go to the service sucks…people make a joke that you have to do the job of the workers so you get your complete order. Today i ordered two happy meals in the McDonalds drive thru and they asked me if girl or boy toys i stated girl…well i got home WITHOUT checking my bags…thinking to myself omg i know better not to check and sure enough…NO FRIES…AND THE TOYS WERE BOY TOYS. Ok I can see messing up the toys but COME ON two easy meals and the same and NO FRIES. The last time i went to McDonalds they gave the car in front of me MY ORDER.

What do they hire for staff…And people REALLY NEED to take PRIDE IN THE WORK THEY DO…i dont care if you are washing toliets…TAKE SOME PRIDE…stop worring about boyfriends or if your hair is ok…SHOW some respect for your employment…. i am ticked off at McDonalds…

40

In store McDonalds #1807 order # 257 [3-09-11] my order was taken incorrectly and I didn’t get my fish sandwich. I got chicken which the ticket read but did not check until I got home. In the last month I have been shorted chicken McNuggets twice which my wife and mother in law love. This time I checked the bag to see I had 2 boxes of chicken nuggets and a sandwich which I did so I was surprised when on arriving home I found no fish sandwich. If it wasn’t for the terrific fries, apple pies and coffee I would go down the street to Burger King. Somebody needs to get these people at McDonalds to pay attention, they are not the only fast food restaurant in town.

20

I had to wait in line inside for thirty minutes at mcdonalds to place my order on march 5 2011. they had one new lady on the register who had very little experience. six times it took to get the order placed and i only had 1 happy meal, 1 #10 meal, and 1 mcchicken, 1 value fry, and 1 tea. this happened at store #12161 in port st. lucie, Florida . please if mcdonalds cannot do better than this as much business they have they need to close up and go home.

20

My husband and I stopped in at the Vincennes Indiana Mcdonalds on thursday morning and my english muffin was burnt and the edges of my egg was burnt. The hash rounds tasted like they was soaked in oil and had the oil taste. I told the manager on duty and she said don’t know its not my store just filling in here. Will not eat breakfast there again. It was horrible.

20

My daughter got some coupons for McDonald’s for valentines day. When I took her there to eat then use the coupon we were denied to use it. My daughter was crushed as she has several of the coupons from class mates. I talked to a Manager and his response was to find out where the coupons where purchased and used them there!!! I’m sorry, but how in the world would I do that and how humiliating to ask a parent where you bought your coupons!! There is NO where on these coupons where it say valid at the McDonald’s where you got them from!!! I’m very disappointed and I may NEVER eat at McDonald’s again! What has this world come to?

60

Had to do the the Heimlich maneuver to my friend who choked on a piece of plastic found in a double quarter pounder from McDonald’s. This happened in Oromocto NB Canada on Friday 25th, February 2011 at 1130 pm. I am looking for compensation from McDonald’s for this incident and don’t know where to go from here. Contact me at, fabianhenry79@hotmail.com, Thank you.

40

I have a complaint about the mcdonalds on 1642 pitkin ave, brooklyn NY. the worst service ever, from mgmt down, no control, everyone has a poor attitude and the food sucks big time. I’m done with mcdonalds, first time shame on you second time shame on me!

20

My friends and I went to Mcdonalds to get some food from the drive through and we placed some specific orders. Then after arriving home we saw that the staff only gave us half of the order. We then had to get in the car and drive all the way back. We then queried the McDonalds staff, and they were totally clueless about what happened. We supplied them with the receipt, and only then did they find the rest of our order. By that time the food were already cold, and we also realized that they did not remove the onions from 2 of the meals as we asked for. This was not the standard we are accustomed to from Mcdonalds.

20

I went to all 3 McDonalds in my city. They each have a huge advertisement of the Monopoly game they have going. The first sentence is that no purchase is required to play. So I asked for a free Monopoly piece. They said you need to by a meal. I showed them their advertisement right in front of the counter. Their reply was always you buy and meal and the Monopoly piece comes free. I said you sign says no purchase required. Your telling me it is required. This is definitely false advertising. I tried to find a way to complain to the McDonalds headquarters, but there web site does not give you anyway to complain, only how do get a franchise or job or coupons, etc.

60

2/2/2011, purchased 2 breakfast sandwiches and coffee at McDonalds. employee wore no gloves putting the sandwiches together. witnessed McDonalds employee placing egg, meat and cheese using no plastic gloves for any customer. I ordered two sausage biscuits, one hashbrown, and a small orange juice at 1610 sycamore view 38134 memphis,tn. The sausage biscuits were both burnt. I’m an african american woman and my sausage biscuits were the same color of my skin. The hashbrown was cold and taste old as if it had been sitting out for years. A

And the small cup of orange juice was $2.99 and it was a very small cup that shouldn’t have been worth $2.99. I couldn’t take it back because I had no receipt and plus class for college had just begun, so I had no choice but to throw it away or eat it and die

40

I currently work at mcdonalds and I can either be the nicest worker there or the worst. Next time you complain, you might need to consider this before you do. When ordering through the drive thru at mcdonalds, be sure to look at the 12 inch screen displayed in front of you to ensure that your order is accurate. Don’t say the mcdonalds big mac meal is yours when you clearly ordered a large coke and that’s it. When we park you, we do it not in spite of you, it’s because your food is obviously not ready. So don’t come in all pissed voicing your observation! The reason nothing is stocked is because fat people like YOU GUYS keep coming in  to mcdonalds and ordering a ton of food!

40

I wanted a smoothie from McDonalds, so I pulled up to the drive thru window to order. The lady starts screaming something crazy through the mike and so I politely ask her to slow down and that I can’t understand her, maybe it was her accent I dunno. Finally I got tired of this, drove up to the window, but she never came. I guess if you can’t hear the crazy foreign immigrant on the microphone, McDonalds doesn’t deem you a worthy customer! I get that America is diverse blah blah but seriously most people speak English McDonalds, can you not hire people who speak it as well! Da da da I’m hatin’ it!

40

Jesus… I understand if i see an overweight person eating at subway , but mcdonalds? GUYS, CUT DOWN THE FAT OR YOU’LL DIE .

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