McDonalds Complaints Continued... (Page 10)

Time/Date of Incident: Hwy 109 N. Lebanon, TN - Fri 5/1 - 7:00 PM. At the front counter, I ordered a plain McDouble - no cheese. I was told it would be while because they were currently processing a larger order. I said 'no problem."

When my order was called - my burger was placed on a tray - and I took it back to my table - only to discover that it only had one burger on it. I took it back to the front counter and the McDonald's Team Member sent it back to be fixed - no apology or attempt to be nice. The tall Team Member in the back opened the burger up, looked at it - re-wrapped it and sent it back up as a completed order.

At this time, I asked the young man behind the counter to check and see if it was done correctly. He handed it to me and I had to check it. It was not. He took it back and the tall man behind the sandwich warmer asked me "Do you not want it plain?" I had to tell him that a McDouble has two patties on it! Finally, he added the second patty and my burger was returned to me. Not one of the three people involved - or the manager standing by - apologized or went out of their way to see what they could do to make me - the customer, feel respected in that situation.

McDonald's in Amarillo Tx I-40 and Ross Osage. The manager is allowing people to bring in food from am outside source into you store. She or the cashier has done nothing about it. If the manager would get off her phone long enough to pay attention to what's going on and do something, you would not have gotten this message. You know this is cross-contamination and is not taken lightly by the Health department.

This happens OFTEN. 2 coffee, 2 muffins, 1 correct of each. 2 years ago I started to count 58 visits 32 correct these are regular visits with a mix of food and coffees. I just stopped going there for over a year until recently and low and behold. No change. ordering 2 coffee - 2 muffins and getting one wrong coffee one wrong muffin. I mean come on. It was 4pm I was the only one in the line I even asked the speaker guy if he got it right, then again when I paid. I just knew it would be wrong. I asked again when she handed it to me which one had the sweetener, she told me even asked what kind of muffins she told me.

Complaint is regarding t.v. commercial. "I'm lovin; it' phrase I believe is an extremely selfish phrase. to the eyes, heart of a toddler/pre-schooler/early grade schooler. How about 'Wish you were here' or "Come join us'. That leads to conversation w/caregiver-opens/closes the reality of going to McDonald's. Instead of sitting there as a very young child with 'mixed' feelings.

Chehalis, WA. Wal-mart in-store McDonalds 4/16/2015 at 5:30 PM, ordered one of your NEW spicy chicken sandwich, paid $5.17, dark brown bun top very dry, such small piece of spicy fried chicken that it fit inside the middle of the bun not even close to edges, stingy amount of mayo, one small slimy piece of lettuce, tomato slice was only acceptable piece of food in entire sandwich, first bite was so dry & mostly bun that I had to ask for more mayo, was given 3 pkgs (& used/needed all 3 too!), have been big McDonalds fan forever (I am 68 yrs. old), my son had his 1st job at McDonalds, our entire family ate breakfast there every Sunday & loved it but am so very disgusted w/this last spicy chicken sandwich (NOT the $1.00 spicy chicken sandwich but the big $4.79 spicy chicken sandwich) that I will never order it again and will most certainly let my friends know what a terrible & expensive sandwich it is. I am one unsatisfied customer! Thank you for your time and consideration in this matter.

I visited the Drive thru at the location in Richmond at Alderbridge and No. 3 Road. I have visited seveal months aga and ordered a vanilla latte. Upon picking it up and using the coupon for a free specialty drink, the semployee asked for an additional 30 cents. I asked why and I was given the response, we are independant and our owner told us to charge for syrup. I was taken back and called the corporate office to complain. I was told this would be taken care of with your independents.

I ordered a latte with an extra expresso shot.yesterday and I was asked again to pay 75 cents for the expresso shot. I asked not to have the additional charge and I was given a vanilla latte ?????
I am very diappointed that this location continues to make their own rules. I have visited a number of different locations and I have never been asked to pay for a specialty drink charge. I would like a response to this and some explanation to the conduct of the owner.

With ref. to order no. 24736 placed on 12.04.2015. The order was suppose to reach me in 29 min. but was delayed for more than 1 hour. Also, the products reached to me were not looking fresh and not at all hot. Even on asking for 50 Rs. coupon due to delay (for which I got the msg), the executive said he doesn't have that and would be adjusted next time. Very poor service and not at all expected from McDonalds. Highly Unsatisfied.

On several occasions, when I am at the Walmart at Quarry Bend in Sandy, Utah, I have attempted to buy a hot fudge sunday and have been turned away because the ice cream machine is allegedly broken. I have not heard that excuse at any other McDonald's. I think, the personnel at this particular McDonald's just do not want to bother exchanging the empty ice cream bag with a fresh one. Especially, if that individual is about to go off shift.

I worked for mcdonalds in weymouth on main street for three years. It was awsome in the beinging but a knew manager came on board named shannon toomy. Right away, I noticed she had an attiude with fellow employees and customers. As a result of that, I left for another job and when I left three other people followed me. She is not manager material and I am suprized she is still there. While I was still working at mcdoalds my husband needed surgery and I had to take a month off from work to take care of him. Shannon gave me a hard time. She said you have a choice working here or family. Well when it comes to my family, I am there for them she didnt even care! A former employee of mcdoalds in weymouth

Took grandchildren to mcdonalds in kingsland georgia...play area is absolutely dirty, even the play tree they crawl is so dirty that you can see it all over it. The girls hands, faces and feet were black with dirt...the seats near play area were dirty. There was no sanitation in container..an empty wipe container..ask for wipes to clean the girls..person working would not get any, said he didn't know where they were...He never offered to get us any help... Another grandmother ask to speak with manager, the guy said he was busy...never went to get manager or wipes..we went to bathroom to wash hands and face before we let them have anymore of their food or ice cream, there were no paper towels available.. I have lived in Camden Co...all my life...But I will not take my grandchildren to that Mcdonalds again..I believe that the play area is unsanitary, and it is hard to take them and not let them play..So until I know that it has improved I find a other business to go to.

My complaint is regarding the store in Memphis, Indiana. It is a 24 hour store. Lately when I go there after work, the drive thru is closed. I have a very bad back. I hurt too bad to go inside. I am very disappointed when I can't get anything. I understand that they may be short of help. Surely something could be worked out. It has happened numerous times in the past month.

earlier that day my daughter & I went to McDonald to order some food, the workers took a long time to serves the food they talk a lot instead of providing they services that we pay our hard earn working money. During my time at McDonald I noticed that the workers where making milkshakes & mc flurry 's & there wasn't anything wrong with the machine ,I ordered a milkshake & a mc flurry the worker who was taking our orders shouted with rudeness there weren't any milkshake & that the machine was broken when I saw two other workers handed out four milkshakes to other customers.Everyone who were ordering their foods were shocked about the girl outburst & rudeness that some of the customers left.The place is filthy & the services is bad they gives you something else instead of what you order.Someone need to go & investigate that place because I was treated unfairly & so is my child that we left the place .

I am Asian American. I walked into a busy McDonalds Store with My bleached t shirt, shorts and blonde hair .I was tired and anyone could've seen it in my face. I wanted something , anything to make me feel better. I stood in line and waited to be called. The manager then opened another register and started calling people out of the first line. When my turn came, she walked away and started working on other tasks leaving me hanging . I don't know if it could've been my hair , me being half Asian, or my bleached t shirt that lead her to make me feel unimportant. She just took two orders at a very fast welcoming pace , what will it take to just take one more. I don't understand. I felt as if my appearance caused her to leave me waiting. I don't think people in her position should make decisions upon people appearance, especially with McDonalds prestige reputation. I was at Store #2747 , The Manager's name is Celeste. I believe someone should scold her for her discrimination against poor-looking people. I'm too nice to do that so I hope this would bring on corporates attention. If I was Bill Gates, this complaint wouldn't be necessary. I could've bought a ton of Mcdonalds stock with the time I spent writing this. I lost faith in Mcdonalds as an Investor . I think Wendy's is a better Investment now.

This is not exactly a complaint but the closed thing I could find to tell you my suggestion. Have you ever thought of serving wheat buns as a choice instead of white buns? So many times I want to get something from McDonald's but prefer wheat buns , so much healthier than the white buns you serve. So I go some place else.

My husband and I went into the McDonalds at 5020 Delhi Pike Cinti, Ohio on Sat. 3/28 at 18:18. We went there as I had been sent a complimentary value meal from a previous complaint for being in the drive thru for 23 minutes. First we ordered and went and made our drinks, sat in the lobby for approx. 10 minutes, no food. We watched the employees behind the counter fake boxing, talking on cell phones (later we discovered I think that was the person in charge), eating and drinking and having a great time. We finally went up to the counter and ask about our food. They said well what did you order. Then the food was prepared. As we were sitting in the restaurant eating there were teenage kids laying in the booths and the place had garbage all over inside on the floor, ketsup was dripping from the stools where you can sit at a counter and eat. The next thing about 10 kids came in the door and finally a girl came from behind the counter and made them leave.

The kids working behind the counter had the own personal drinks sitting on the trays that are used for patrons and had to move them when someone was dining in. Another employee had a sweatshirt on of a college team and the hood up as he waited on customers. It was a mess. I worked in this particular McDONALDS when I was in high school myself and I have to say that it has drastically went downhill. The Board of Health would not be to happy that the tray my food was served on had the employees drinks sitting on them behind the counter and moved them to put my food on. I think someone needs to get a handle on this place. I know there were three other couples our age (mid 50"s) that will find another place to stop when we are looking for something fast as this place on Saturday was disgusting and management should not be management. Oh but one thing I did forget due to the fact that we were one of three patrons in the place when we came in and they forgot our food they did offer us a free apple pie. It still does not make up for the fact the place is not a place that you would want to frequent again. Thanks for your time.

Got to the McDonald's on mission and Hamilton in Spokane wa. On March 29 2015 at 1:15 pm ordered 2 mc chickens a cheeseburger sprite with light ice coke with light ice and a sweet tea light I lie and lemon. Everything good so far and then got to the pick up window and I'm in a truck by myself asked for a drink carrier and the girl became rude. This happens a lot at his establishment they are always rude when asked to do something extra. Told her she didn't need to be rude and she got even worse. As long as I have been alive 41 yrs I been taught always treat the customer good not at this McDonald's and I will not be going back there. Usually go 2 or 3 times a day. Thanks a used to be valued customer.

every time, and I mean everytime I go to the store in Lewistown pa or electic avenue pa,something is wrong, these stores are going down hill and fast. my food is always cold, and I mean very cold, this morning my egg mcmuffin went right out the window!!!! of my car. either its cold, wrong order, no napkins or straw, or u ask for drink no ice, and you get ice!! always mest up, sick of waisting my money on these dives!!

I have gone to McDonalds in Moberly Mo. quite often with my children. I have seen numerous times of a manager being hateful to her employees. I couldn't believe things I have heard from a manager. Last time I looked at her name tag so I could contact you. Her name is Renee, taller, dark hair, skinny women. Pretty girl really. The first time I saw her a girl had messed up on the cash register and Renee had to help her. The teenage girl told her she was sorry and Renee said "good you should be" and walked away from this girl. This little girl was surprised and hurt at the comment. I told her not to worry about it, she must be having a bad day. The second time I was there a guy messed up on a sandwich and she yelled to the back "how long have you been working her God!"

The third and last time a girl was asking her a question and Renee rolled her eyes and walked away and the girl was left no knowing what she was supposed to be doing. I understand people have bad days. I work with customers all day long. If something bad happens you can't take it out on the next person. As a manager she needs to learn how to manage. You don't yell at these kids and make them feel like crap. You encourage them. Help them become better. If you encourage and help someone, the better a worker will become. If you discourage them they will be timid and not be as good for you. If she doesn't like her job, she should not work there.

I just think she needs more people skills and management skills. These poor kids are trying and are learning. For most, this is their first or second job. Shooting them down does nothing for her or them. The first time I passed it off as a bad day. The second time I was just feeling WOW. The third I couldn't help but let someone know. Thank you. Hopefully making our managers better to make a team better. Thanks again.

Went through the drive-through ordered a cheeseburger a large HighC orange and the fries with no salt. I waited approximately five minutes before the girl came out with my order and tells me there's no salt. I went inside the building and there's all kinds of salt by the pop. I talk to Joel of the manager who was not very polite and asked why I was told there was no salt. He told me he doesn't know what's out there he just know there's no salt in the back. I cannot believe a big place like McDonald's does not have any packets salt in their inventory.

I went to the Mcdonalds on columbia Ave about 7:30pm last night. I waited about 5 minutes. They were not busy at the time. they may have had one or two cars in the drive thru. they also had 2 other customers inside that were waiting to get their food. I was not even acknowledge that I was even there. No one said Hi or we will be right with you. After 5 minutes I left. This is not the first time I have been in this Mcdonalds. They seem to cater to drive thru than inside. I know they are busy at times but when they are busy inside and the drive it seems drive thru gets there food first. No one gets theiir food in the inside of the store. every one seems to be helping people in the drive thru lane. I have waited for food a lot of times. It seems lately its getting worse. I can go to other locations and get faster service and the other employees seem to be more attentive and happier. Everyone at this McDonalds seems to not be happy and dont care about anyone. I have gone to this McDonals before and wait a long time jhust to order food and then wait even longer just to get the food even when they are not busy. I will not go this McDonalds for a long time. This McDonalds needs to work on customer service and lesrn to get the food out quicker than they are now. Sometimes they food is also cold when I got it. If they cant do there jobs right maybe they should not be in business there or get other people that can do the job the right way.

I called on the phone and someone pick up and awnser and said hello how are you and said ok OK and hung up right when. I was asking about employment.

Ordered a Big Mac and a cup of coffee at the McDonald's in terminal A at ICH. Saw them pour the last drop of the pot into my cup and thought well this sucks but...... Got my sandwich, found a table and took a bite. Bread partially frozen, sandwich fixings all (including the meat) ice cold. No line no waiting no excuses. Took the sandwich back to the counter and told them "it was not fit to eat". The 3 people working the store just looked at me like I had 3 heads. I walked away and dumped my coffee. Didn't even want to taste it. Not interested in getting my money back as that would imply that all is forgiven. It's not. McDonald's at this location sucks. Don't eat here!!!

I live in Crown Heights Brooklyn and the McDonald's on Utica and Eastern Parkway is disgusting. This McDonald's has homeless people come and hang out in the restaurant for hours. Some even sit on the floor by the door! The tables are sticky and filthy and cleaned so sporadically that they smell awful. I have never seen so much garbage on a floor in a McDonald's in my life. It overflowed from the garbage bin and nobody bothered to pick it up. This is literally the most disgusting place that served food that I have ever walked into in my life. I'm very surprised the Department of Health hasn't shut it down. I was so hungry that I ordered my food anyway and left as quickly as possible. Than on the way home I threw the food in the trash. Just looking at it made me sick and I couldn't bring myself to eat it. Shame on McDonald's for allowing such a disgusting place to stay open. Shame on you McDonald's!

Yes, when I went by my local McDonald's this morning, was hoping to grab something real quick and head home this morning. Having things to do I was hoping to grab and be done. I proceeded to ask for 2 breakfast burrito's. However, when I quickly pulled up ans asked the girl at the window, did you put sauce in the bag, she very quickly say's yes. Guess what, I got to my destination, hoping to quickly eat and get things done this morning, when I dump things from my bag and NO sauce. I did call the store, a joke !!!

At 735am 8\3\15 I was ordering 2 frozen cokes and 2 sour mellon frozen drinks in the drive thru and the actual manager of the store Jake was abusive I drove up to the window and he said don't use that language ???? I didn't know what he was on about i have a speech impedament i treed to speak and place the rest of my order but he rudely slammed the window closed i really found that offensive and abusive coming from a senior member of there team really bad for a family restaurant.

went thru drive thru window ordered fresh chicken nuggets and tenders were not fresh not even hot. I ask them three times if fresh they said yes lie I ordered iced tea asked for just a little sweet im diabetic, got home tea was sweet had to throw it out. I don't like wasting my money. will go elsewhere.

See the email response below from McDonald's customer care department. Well, I have serious doubts that you really care about your customers, us early morning ones anyhow. I visited your Lake Wylie location again this morning, interested to see if anything improved. This time it was 5:10 AM. Door was locked. There were two women inside talking but you were not open. Do you just not care? In this day and age when so much interest is placed in customer satisfaction I am amazed that this keeps happening. Well, carry on, do as you please, it won't affect me anymore, I give up.

Sent from my iPad

On Nov 22, 2014, at 5:01 AM, <McDonalds.CustomerCare@us.mcd.com> wrote:

Hello Joe:

I want to thank you for taking the time to share your recent experience at the McDonald's in Lake Wylie, SC with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry that the restaurant was not open during its normal business hours. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald's consultants as part of our ongoing commitment to improving our restaurants' operations.

Again, Joe, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

Ashley
McDonald's Customer Response Center

ref#:11543317

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Please do not "reply" to this email response. No "replies" can be received through this mailbox. If you wish to contact McDonald's Customer Response Center again, please visit our website at www.mcdonalds.com

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You wrote:

Your door states that you open at 5 AM. The last three times I have stopped, slightly after 5AM the door was locked, closed. If you aren't opening until say 5:30 or 6:00 please say so. This is the only fast food place on my way to work so if you are not opening as advertised I need to make alternate plans.

I worked for Mcdonalds in New Smyrna Beach Florida from 11/12-02/15 and was treated horrible. I was sexually harassed from the day I started till Feb, 2013 by a manager. I told a different manager but nothing got done until 4 months later. They allowed him to quit instead of firing him so he could get a job at a different restaurant. I was so uncomfortable working because they allowed him to come in and he would always stare at me. That is just not right!! Then I worked with a bf/gf and they would always fight. I would find the gf on the floor in the office crying cause they would be fighting all night.

Again nothing was done to separate the 2. I was never late for work in the nearly 3 years that I was there, would come in when asked, stay late when asked and when my Granddaughter was born took 10 days off but they called me in 3 times and I went. My GM Cody tatro told me I coudn't be employee of the month and never was. then last week I was sexually harassed again by another crew person and when I went to work three days later there was the same man who had done that to me. i walked out on my job and the owner blames me.

This is the Absolute Worst I have Ever seen Any Mcdonaldd restaurant! They are Not busy and this store is Absolutely Disgusting! Trash overflowing out of can, all over floor throughout restaurant. Not 1 clean table at all even the "party area" that is closed is Absolutely Disgusting! Employees walked through lobby numerous times and just ignored the mess.

I am writing regarding my son and his employment at the location at 505 N Main St Belmont NC which ended today 12-07-2012 due to your management. My 16yr. son Robert Setzer began working there a month ago and at one time worked 10hours in a day and received only a 30 min break, also after this each day he worked about 8hrs each day and still only gets a 30min break only.

He tried to call one Sunday to get his schedule and they told him that he HAD to come down there to get it, the problem with that is we live in Lincolnton and not in Belmont by the grace of GOD we do go to church in Belmont. He was put on the grill at the start of his employment and got burned real bad and was told to keep working that he would be alright.

When he was put on the front he was told that he was $13 dollars short and I know that my son is not a thief and he said that there was another woman that fussed at him cause she said that was her drawer and that it made her look bad but yet my son was told by this location that he would have to pay this back and they cashed his check right there in the store to get that money back.

Today before his little break he was told that he was $5 dollars short and needed to pay that and that is when I told my son no more and I am coming to pick you up. I will not have my son's name slandered like this and when is it legal to have more than one hand in a teal? Also when is it legal to have to pay back money that someone did not take?

I know that the store has cameras and can watch for dishonest workers. I have a friend in the labor board and I am contacting my personal lawyer to ask some more questions about actions that are taking place at this establishment. I have always taken my youth group of 75 to this location to enjoy the food and etc. but I can promise that we will not be coming back and I will make sure to notify all the other youth leaders in the churches surrounding me.

This is not how you treat employees and this is not how you keep employees either. No wonder there is such a turn over in your employees and this really bothers me. I hope that you will look into what is going on in this store and the management that is running it cause some other employees besides my son have said some bad remarks against things that take place there. 

Good Afternoon,
I would like to put a complaint in agaisnt the Woodstock NB store, I took my 8 year old niece there for lunch on Sat and the place was absolutely disgusting, you couldn't sit at the tables, you couldn't get a pop because of the spillage all over the counter, I didn't even want to put my tray of garbage near the garbage bin it was so disgusting. The floors didn't look like they had been swept or mopped in some time, I asked for the girl behind the cash for a cloth she advised she would come clean the table with the rolling of her eyes at me, my mom had already taken out an acholic wrap and cleaned the table so we advised that the table next to us needed whipped off as well, she rolled her eyes and walked away, we have a brand new inside and you can't sit at any of the tables, you don't dare get a drink. Before entering the restaurant my niece said to us "you don't want to go in here it is nasty" she is 8 years old and what 8 year old does not want to go to McDonald's, as well she would not sit in a chair and eat either, she stood as she ate. I am normally very tolerant because I know it can be busy but the restaurant was not busy the supervisor was to busy eating herself, there was 5 or 6 girls behind the counter and none of them were doing anything, my first thought was if the front of the store looks this bad what does the kitchen look like? I would have left but we had already ordered our food and we were not getting any assistance in getting a table cleaned I knew we would not get a good outcome of returning our food. I have called 3 times to talk to the manager and he is never there and I keep getting I'm not sure where he is or when he will be in. I feel there needs to be a spot check done on this store and something needs to be done about the employees.

I'm not sure who keeps an eye on the McDonald's staff but this has been going on for years at the Fremont,Ohio Rt. 53 McDonald's. The management there has been getting its employees from mainly family members making it impossible for more qualified people to get a job and it makes my blood boil. Its a long time coming but I feel if the higher ups at McDonald's checked their management they would find out what is going on there. One of the managers cousins also attacked a customer outside the McDonald's because he was allowed to do what he wanted.

In my opinion also that McDonald's is one of the dirtiest I have ever seen. Also in my opinion allowing more than just family to work there would open up jobs for other families who need them. Maybe someone should look into this past employees and present to see just how this McDonald's is being used for personal needs. To let this go is wrong and to allow this manager to continue to work for McDonald's is just wrong. We'll be checking to see just how McDonald's really cares about the quality of their customer service.

I'm sitting here, after just finishing my lunch, doing paperwork. I'm sitting right next to the counter and can see everything that is going on behind there. I noticed that there was one employee that was mopping that went right from doing that to helping take and serve meals. Then the same person helped stock the bins behind the counter. As she was doing so she dropped one item on the floor and proceeded to just pick it up and put it in the container with the others. She then stood up and adjusted her pants by pulling them out of her crack with both hands. I glanced over and she was filling the sugar dispenser with sugar and when she got sugar dumped on her fingers she wiped them on her pant leg. There wasn't one time during the entire observation did she EVER wash her hands. I'm not sure of the employees name because she wasn't wearing a McD uniform or name tag. In fact nothing that she was wearing had a company logo or even the same colors as the rest of the people working there. Grose.

Hi my name is Irene Rosenthal and I have been dealing with your company for 7 weeks now and have been treated like I am garbage. My story is I feel in your Albany store which I located in a Walmart where I work at. I was in your store and there was a young lad mopping the floor in a busy rush the floor was so wet when I turned I fell and was hurt. At the time of the accident no one from your staff in the store came to my aid no manger and no cashier no one the customers came and looked after me. When I fell all I could feel was my back popping and could not move. I went to the doctors got check and was put on meds . The impact was so hard that is also affected my balance and server ringing in my ears and feeling dizzy. I handed everything all doctors notes and everything else that was needed. I am just asking for my expenses to be covered and a little bit more so I can get any future treatment worked on if needed.. I have agreed to hand in proof of treatments but not at the amount you have been offering. I have not been asking for millions and millions of dollars like some people would all I am asking for is 6000.00 and I feel that is fair. I am still fighting with my ears I can not afford to get them fixed with out help. I feel I have been treated totaly unfair and treated and talked to like I am some one just looking for a hand out. This was not my fault that I fell . I was told your claims department has the tape to show it was not anything on my part. Please read this and hope to hear from someone soon that is more understanding.

In gila bends mcdonalds I ordered a double cheeseburger, no mustard n pickles, xtra onoins. Then a cook yells my order out n the 2 guys back with the cook bust out in a roar of laughing. I said to the cashier, do u think he will b able to make it. The manager tells the kid I was upset and calm down. I made 1comment, went to the bathroom, comeback and this kid is upset with me and almost out of control. For what happened, I think this store would be better suited with a better manager

The new Texan Angus burger is still being advertised on the radio and a co-worker recommended it... I went - there's a picture on the menu board of the burger with pricing... but I was told it was discontinued a few days ago. The cashier said she's complained to the manager about taking down the advertising but nothing has happened yet. If I wasn't so hungry I would have left and gone somewhere else, but instead ordered a different burger... maybe that's their plan!

on the 26th feb 2013 at 17-30 went into mcdonalds mount pleasant shop where was greated by a rude male (name unknown) gave order paid ant started to put the wrong things on tray when asked him about this he said it was what i ordered me said no heres what i ordered and shown him my recipt with that he snatched tray back and started curseing under his breath asked to speak to boss and he was not much better 18 mins later left with a bad taste and it wasnt the food

kind regards mr jason harding

The new Swiss onion burger looks great. I made a special trip and looked at pop and ordered 3. When I took my first bite I didn't get any onions. The second and third was dry as well, so I threw #1 away then opened up #2,3 only to see onions on each the size of a quarter. I then discarded only to leave with the mouthwatering picture.

If you want repeat business then you Must Deliver what you promise. There is a credibility gap here. I spent 36 years with McDonald's and as a previous owner, I knew I must Deliver at the counter. Walk the Talk.

I know it's. difficult but Can be done if you work at it. I have been retired from this wonderful business and Fred and Ray would be sad.

I went through the Drive-Thru at your Mission Grove #12146 store in Riverside, CA last Sunday evening around 6:15 pm. I ordered a Cheese Quarter Pounder with fries. I did not start to eat the meal until I got on the road. The cheeseburger was cold with little taste and fries were cold and unsalted. When I did get home I called the store and they said to come back in and they would give me another meal. I explained that I am very rarely in that area and would most likely not be there again for some time. Their manager was not there and I left my number but never got a return call.

on 11-15-12 I went thru the drive-thru for fruit and maple oatmeal. When i got to my office I found there was no fruit or maple in it, therefore I had to throw it away. Last week I went thru another drive-thru for 2 orders or oatmeal. I was asked to go to the specialty parking spot and they would bring it out. I waited for 15 minutes in the car, then had to get out to get my oatmeal. More times than I can count I've ordered food from McDonalds only to get home and find that items I had paid for are no where to be found in my bag. I have given McDonalds a great amount of money and haven't received 1/2 the items I've paid for.

Store #14276 cashier KS# 3 order #321 Something has happened with the drink machine here within the last month or so. The machine is set to shut off early and a lot of the servers behind the counter are not filling up the drinks properly and the drinks being served are really short on soda. Today was the second time, this server, a manager did this to me. He was watching me from the counter and he saw me put my receipt in my pocket and when I looked at the counter, he was looking at me two times.

He approached me as I was leaving and asked about my meal and I discussed with him that this was the second time that he waited on me and I asked to have my drink filled before I left the counter and it happened with other servers too and that if he wasn't doing the job right, he would be unable to comment on other employees doing the same thing. I told him that he was the manager and that he should be doing his job 100% and also that I had worked at McDonalds in about 1966 in my high school year.

He commented on bubbles in the drink and I had watched carefully when he did my drink both times and when he had filled it almost up and put it on my tray, it was dripping of spilled soda. I rethought about doing this, because there are other McDonalds around where I can fill my own drink up, but I don't think he is going to stop what he is doing or correct the matter. He commented about the refill policy, but that doesn't stop him from not filling up out going drinks too where people have to drink what they have from home.

i ordered a quaater pounder meal. the lady dressed the burger lettuce pickles & cheese with her bare hand not tongs, the burger was cold. The fries must have been there too long they were cold and flat tasting. also there we no monopoly stikers on my drink or fries. This order was a take out order on friday night Oct 5 at a walmart in bracebridge my order # on the reciept is 35142 . I went back on sat oct 6 to let a supervisor know she said they must have run out of cups with game peices so she did give me two empty sml fry bags with the stickes on them for that. But she didn't seem concered that the employee handled the food with her hands, and that i know it was probably getting close to closing but the fries were not good, and the McDonald fries are always good. I am a big suporter of mc happy day it's unusual to have a problem with Mc Donalds it was disapoiting to have a cold quater pounder meal.
thank you, scott

17th January 2013. My three friends an I went to the Mc Donalds in Thane, Maharashtra, India. I ordered a McChicken meal, and was given a very uninterested look by the person taking my order. As I dug into my burger something felt wrong. Turns out the Chicken patty was undercooked in the middle. It was still slightly squishy and still pink in the centre. I went to the manager in charge and showed it to her. She gave me a frustrated look as if it was my fault the chicken was undercooked ans said she would bring me another one to my table. I waited. 15-20 minutes went by and it still hadn't come. I asked the waiter to let the kitchen know. He went and told the manager and she had the audacity to ask him who wanted another burger. She came upto me pretending she had no clue what I was talking about and then fumbled around trying to cover up by saying, "Oh, it's not here yet?". Her lack of manners and crude arrogant behaviour was quite shocking and completely unnecessary. They did not even think of giving a coke or something as a peace offering. But no, problems did not end there. My friend also ordered a McChicken and even though she had paid for it they gave her a McVeggie. Such carelessness is not something I expected to seeing at such a renowned place. The fries that I got were overcooked and had a stale oil smell to them. But the undercooked burger had gotten me too irritated to go and fight again. The ketchup in the ketchup holder also had an unusual taste to it and not only my friends and I, but nearby customers also noticed it. This experience puts me off McDonalds completely and with a KFC nearby I don't think I'll be eating at McDonalds anytime in the near future. They can keep their crass behaviour and cheap tricks to themselves.

Due to the line of work I am in, I have to work several Saturday's as well as public holidays. Mc Donalds on the P91 road in Kempton Park, is en route to my place of work. Because they are 24 hrs, I usually buy breakfast items at this Mc Donalds. I really enjoy the Chicken fold over wrap and prefer this item to any other on their menue. The Chicken fold over contains lots of lettuce and two tomato slices amongst other contents.

My complaint is that the lettuce leaves are not fresh. You can smell that the product you are about to eat contains some spoilt food. The tomato slices are also not fresh, they smell sour. One bite of the Chicken fold over is enough to make you not to want to support Mc Donalds. This morning I thought, ok, I know that the fold over is not as fresh as it should be, so I opted for the MC Chicken burger and I also selected the Sausage MC Muffen.

The service was really fast (under 30 seconds), while I was paying for my order, the parcel was already dangling at the collection booth. When I took it, I could smell the lettuce leaves.... Upon taking the first bite, I could taste the spoiled leaves, when I opened it, I found wilted yellow to brown lettuce leaves mixed with fresher green pieces umongst the thick mayo layer.

Aargh.......... Luckily I still had the Sausage McMuffen to eat. The bottom line is, don't eat anything with lettuce or tomatoes on it from Mc Donalds P91! Eat what you don't like much seems to be their motto, at least, this is the message I got.

Can someone please investigate this complaint, I have experienced this problem multiple of times and if Mc Donnalds P91 can resolve this issue, I know that they will retain and gain more loyal customers.

I took my daughter, and 2 yr old grandson for lunch at Walmart(McDonalds) in Vernon, B.C. Oct 10/2012. Within 1 hr, we all had food poisoning. I am an R.N. so am quite aware of the symptoms, as well we called the Poison control centre. My daughter has just finished cancer treatment, became quite ill and dehydrated, so there are records thru the hospital. I called Walmart, 3 times. The first time I was disconnected, the second time I was forwarded to a "manager" but no one answered, and the third time the lady at Customer Service took my number and advised me a manager would call me that day. Here it is the next day, and nothing. Initially, my intent was to alert them to this so they could rectify the situation so no one else got sick, but now I am just angry and frustrated. They don't care enough to return important calls! Now, I am upset, and will follow thru with a lawsuit if necessary...all because they are too lazy and inconsiderate to return a phone call!

i visited your store on 12/24/12 around 1 o'clock pm after shopping all to sit down and have some lunch and this big black lady all she was doing the whole time i there was cussing everyone out loudly and i notice she was doing the same thing the last time i was there. She had no respect. I was very surprise to find out she was the store manager what can of place are you running there. If i work for here i would take her to court if she did that to me. you need to send somewhere to get some people skill she has none.

MCDONALDS HEAD OFFICE: It was a fine day when my girlfriend and I decided to have breakfast in a nearest McDonald’s Branch. We ordered the usual breakfast meal and eat while having conversation. It was my first time to eat in that particular McDonald’s branch. After having meal there was some hint taste of coffee in my mouth and got thirsty to ask for water in a cup over the counter. McDonald’s provides a clear cup of water with ice and for being thirsty, water was quickly drunk. The water tasted and felt different as anyone would swallow, as substance pass through the throat, it felt hot with a strong scent of chlorine followed with an awful bitter taste.

Most customers reacted on how the water tasted and quoted similar detailed words, also, unhappy on how the situation was handled from McDonald’s point of view. It was the first and would be my last to eat at McDonald’s who serves water with sanitizer and change my impression and experience as a customer.
I was traumatized for what had happened. I would do whatever it takes to encourage my relatives and friends not to try McDonalds that serves toxic chlorinated water. Hence, the owner wanted to pacify the situation by meeting in a mall restaurant, owner was not sincere in being apologetic. Instead, he was rude and displayed words of alligations in a raising voice.

We kept coordinating and assured us movement on the case. Year is already 2012, untill now we had never recieve any update as promised, and have decided to elevate my complain by escalating the matter to mcdonalds international.

Mcdonald's had always been my most favorite fast food since I was young. It saddens me personally to know that Mcdonalds a renowned reputation, are being wreck by a mere branch in the Philippines, because of the substandard service and sanitation control. We hope to resolve this issue and have proper closure between two parties as coordinated to McDonalds head office to handling the situation accordingly.

We found hair in 2 out of the 4 big macs that we ordered. When I returned the first one to the staff she was apologetic and quickly ordered another one. When I brought back the second one the staff laughed and found melted cheese mixed with hair to be hysterical! I asked if the kitchen staff wore hair nets and they said they didnt know....umm...okkkk. Totally grossed out, the kids didnt want to finish eating so we left. Glad staff laughs at their issues instead of doing something about it, like ensuring food handles are properly uniformed at ALL times!! Grosse, never going there again and warning everyone I know about it!

I go to mc Donald's in Maldon every Sunday to get breakfast and every Sunday they get the order wrong. I always order a bagel with no egg and my boyfriend can't eat the egg and every Sunday they get it wrong! I'm gettin so dick of coming there a recieving that treatment! Even the boy who was serving me said the kitchen staff obviously can't read! What does that tell you about your buisness. If the problem isnt resolved I will be forced to take my custom elsewhere!