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McDonalds

1.0
1,321 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Nate LeViner

Apr 3, 2023

You've downsized your McChickens while raising the price.

No thanks.

Never going to a McDonalds again.

Greedy greedy greedy

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Destiny’s creegan

Apr 3, 2023

a man called me baby as I was ordering and I feel that is unprofessional

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Becky Farber

Apr 3, 2023

There are three McDonald’s in Altoona, Pa.

I purchase from two of them just because of their location.

I choose to round up my order of one egg McMuffin every time I order for the Ronald McDonald house.

I usually stop about three times a week.

I am disappointed that 1.

I get a tiny bit of frustration from the cashier because they have already punched the button ready to take the money (which I understand inorder to keep the customers moving) but it disappoints me because of the cause.

2.

I’m suspecting that this practice of rounding up isn’t trained properly because they truely do not know how to complete the transaction when I let them know I want to round up.

This cashier has been on this window a time or two before and still struggles.

Please do not send me anything free that’s…

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Kinta Baldwin

Mar 28, 2023

I asked for a quarter pounder with cheese and with just ketchup and mayo.

It already took 30mins before our food came out so fries was cold and the just squirted mayo everywhere it looked disgusting.

This happened at 1111 New Pointe Blvd Leland Nc.

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Mellissa Baines

Mar 28, 2023

At approximately 907 3/27/23 order 15 we order food which required us to ask for ranch dressing as we had chicken nuggets ... once we checked the bag we had no ranch and ask window server for ranch.

She stated it's in the bag we checked but it wasn't any in the bag ... we gave the bag back to the server who checked and it wasn't none.

The manager who was fixing the orders was hollering I put it in the bag but it was clearly none.

It was embarrassing we had to pass our bag in and still be hollered at by management whom was mad that he did put it there.

Then the manager made us pay for ranch dressing when we should have gotten it anyways.

It's sad you have to argue with the managent about food you have paid for and condiments that should have been included.

Why would the manager get…

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Christy roscoe

Mar 28, 2023

order was wrong, and the lady Immediately argued with me, repeatedly told me I was wrong with what I ordered, and insisted she knows what she is doing. very very rude. raised her voice and laughed at me while inside the play area with kids present.

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John Wolfe

Mar 28, 2023

I recently visited your location in Edinboro, PA.

Upon pulling into the lot I noticed the drive thru lanes backed up, so I decided to park and go inside.

I went to the first available to kiosk to place my order.

I was unable to complete my order because it would not process credit card for final payment and had to take receipt to the register.

The wait at the front register was over 10 minutes due to other customers in line and inexperienced up front employees.

Management had to called numerous times to address register issues and to process my order.

Once my order was processed, I waited another 15 minutes until I finally decided to ask for a refund.

My order was a simple 6 piece McNugget and a large Coke.

Once again the Manager had to called to process my refund.

He did offer a…

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Donna Drauss

Mar 27, 2023

Went thru the drive thru.

Order big mac and small fry.

It was disgusting.

The big mac bread was so soggy that it completely fell apart the fries were so dang hard it was totally disgusting.

Totally unacceptable that you can serve food like that.

Total waste of 8.

57

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Tracy Zuccaro

Mar 21, 2023

I left Mc Donalds and brought my food home.

I ordered chicken nuggets meal for my son and a cheeseburger deluxe meal for me.

I said no onions and it was full of onions.

He tasted old and the next day me and my son had the runs.

I will never return.

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Rogerine Hemphill

Mar 21, 2023

Thank you for visiting McDonald's website.

Below is your email which has been submitted to McDonald's Customer Response Center.

We are reviewing your email and will be replying to your comment or question.

Replies to this e-mail cannot be received.

Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Rogerine Last Name: Hemphill Mailing Address: 14551 1/2 Calvert Street City: Van Nuys State: CA Zip: 91411 Your E-mail Address: ashja1026@gmail.com DayPhone: (818) 210-2713 Date: 10/03/2022 12:44 PM Visit Type: DRIVE-THRU Place Order Type: DRIVE-THRU Delivery Vendor: Restaurant Address: 14850 Victory Blvd Restaurant City: Van Nuys Restaurant State: CA Comment: I gave my order at the drive-thru kiosk, the lady said 6 dollars…

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Louis D. Glasgow

Mar 21, 2023

Order a apple pie and paid for it but never got it showed my receipt to but was yelled at.

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Marcelia F

Mar 20, 2023

I was attended by a girl in the drive thru rude and ignorant. it felt like she was doing me a favor by serving me. worst Mac donalds store ever!

300 W Hillsboro Blvd, Deerfield Beach!

Fl .

I will never , ever return to this store again.!

Very sad, I left with out order!

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Samantha Grindle

Mar 20, 2023

I asked for a number one large with a large Mocha Frappe and they gave me a large Dr pepper I told them my order was wrong and they came back with a large Carmel frappe.

The woman in the window at Arab McDonald's was rude as hell when I was explaining that my order was wrong.

Arab McDonald's is literally the worst place to order food the customer service is absolutely terrible and the older employees are rude as hell

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Paul James Campbell

Mar 14, 2023

I have just experienced the most coldest restaurant ever.

This was your restraint on the Wyvern estate near Pride Park, Derby.

It was that cold it was hard to distinguish between indoors and outdoors.

The were only 5 people in at around 5.

30pm today 14th March.

The 3 of us varying ages, 50, 64, and 79 was that cold that we ordered, waited, ate and cleared within 18 mins.

The food was excellent as usual by the way.

I'm all for saving energy and so on, but there is limit....

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Leslie a Haehn

Mar 14, 2023

On 3-13-2023 at approximately 1:30pm, I was in the drive thru and ordered a senior coffee with 2 cream on the side.

I was rudely informed , "we don't have Senior coffee".

I then ordered a small coffee with 2 creams on the side.

The employee took my order said it was $1.

69, then informed me "we don't have any coffee".

I told her there were approximately 8 cars ahead of me and would she please start a pot of coffee.

She then informed me "No, we aren't going to make any coffee".

I asked why, and she said "we don't sell coffee during the day".

That is the most ludicrous statement I have ever heard at any of your stores and I stop almost every day for a coffee in the afternoon as I am a traveling nurse and am always tired.

I love McDonald's coffee, but I have never in my life been so…

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Marlene Bonds

Mar 14, 2023

I dine in and ask for my food to be hot and it wasn’t hot and the cashier had an attitude so Itold her that it wasn’t hot and she was rude to me.

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Jennifer Glover

Mar 14, 2023

Went through the drive-thru at McDonald's in Cambridge Ohio on State route 40 East Wheeling avenue we ordered two breakfast burritos and hash brown a caramel iced coffee and asked it to be extra sweet it when it's an extra suite we went back through the drive-thru got another one and it was the same it was very disgusting when we called because we didn't have time to go back through they had forgot our hash brown and he argued about the coffee the guy that answered was a manager and he also served as he was very rude and argumentative I have been going through that restaurant everyday for almost a year and I've had several different problems with them one time they forgot my food when I went to try to go get it after I got off work they said they didn't have any record of it when I spoke…

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Aaron William Holden

Mar 8, 2023

Was cold and discussing as had workers sick so was.

30min wait as well

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Lee myers

Mar 8, 2023

We have went to McDonald's all my life MY MOM AND MY WIFE WORKED THEIR FOR years .

I made a mobile order online to the McDonald's on hwy 80 in Jackson ms.

The food was terrible I don't any money back I just want McDonald's to stand behind their policy and make it right 3/7/23 8:44 pm

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Larry. White

Mar 8, 2023

Your store in Brevard nc I have visited 2 times my order was messed up call the manager would not fix order also fry’s were cold no fresh did not fix sandwiches as I had ordered I will not visit the store again manager was rude when I spoke to him

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Oksana

Mar 7, 2023

I went to this one McDonald’s in Denton, TX restaurant #18781 on 2930 W University, this is second time that I went there with my kids and we had food with hair in there, and when I came back they had an attitude about it.

Didn’t even refund me the full amount.

I worked on McDonald’s before and policy was to wear hairnets when working especially in the kitchen.

There are women with their hair down working in the kitchen.

Please do something, because that’s nasty, those sandwiches were for my kids.

Thank you

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Gabriele Raffaut

Mar 1, 2023

I often get 6 nuggets and always ask for sweet and sour sauce which 9 times out of 10 is not included.

This happened again today at the macdonalds at Marsden.

Because I generally go through the drive through do t realise it’s missing until I get home.

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Ethan Lynn

Mar 1, 2023

I ordered 2 cheeseburgers and marry messed it up 3 times marry at the first window was really rude and I was really upset about it

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Tracy Barbalinardo

Mar 1, 2023

Every time I go to the McDonald's on old Atlanta Rd in Suwanee Ga is horrible.

The fries are old and never filled the big Mac is not fresh, This is everytime I go through the drive thru for years and as the time goes on it gets worse.

I stopped going for a while and forget my last experience and go again.

This last time I call and complained I was offered to replace the meals the next time.

I went a few nights later to get my meals and I asked if the fries were fresh they told me yes.

They were not fresh the mixed the old ones with the new ones amd they were gross.

This is the reason I stopped going to McDonald's in the first place.

I guess I am back to going to Zaxby's or chic fil a.

Thank you, Tracy Barbalinardo

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Kathleen Murphy

Mar 1, 2023

I do not remember the last time I went to the McDonald’s drive thru on 127th st in Palos Heights IL where I received a correct order.

Whether it’s not getting all of my order or if I check the bag before driving away I later find incorrect orders.

Like all of the burgers ordered for my family tonight were given to us plain even though we did not ask for anything plain.

Even the fries were unsalted.

This was the last straw.

I feel the management at this location needs to be updated.

The employees don’t care to give correct orders or even finish making the food before giving it to customers.

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