McDonalds Complaints Continued... (Page 9)
1296+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
I was at the Rydalmere McDonalds Restaurant Number #1535 on 14.03.2018 at 05:40 am. Me and my partner waited in the waiting bay for almost 15 minutes for coffees. When I placed the order I requested for Extra hot coffees and when I partner went inside he found the coffees were cold and just lying at the register.
He told the girl and asked to make the coffees again , The staff member gave him attitude and made the wrong order. My partner insisted the staff member that this is not my order ,can you please check it. She ignored the request and made the order incorrectly almost 3 times . She used inappropriate terms as well e.g. "you placed an order 8000 seconds ago".Then the manager intervened and served us.
order number was #84-REG#12

I went in to McDonald's in new Florence missouri and the first thing I see is a big a vary dirty mess of ketchup right in front of the main counter and then I get up to the counter to order and noticed that there were two people I thought were in line two order but then I noticed they were there just hanging out chating with the employees and were even going behind the counter and laughing and joking with people in the drive thru window then I asked for someone to take my order and was treated vary rudely and and when I placed my order I had to tell her several times what I wanted and had to ask her to take off things I didn't order because she was more into her friends conversations more then what my wife and myself were saying and then I get my drink cup and head over to fill my cup and the drink area was filled with spills and trash all over the counter as I get my drink I head over to the table and wait for my food when I got my food the fries were cold so I returned to the counter and asked for fresh fries because they were cold and got a additude and she mumbled under her breath by the time I drank two glasses of tea and my wife finished her food my fries finally was done and this is not the only time I have had problems at this location but this is the first time I have made a complaint and I will say this I will not ever return to this location I did take pictures of the mess but could not get the attachment to up load them and I as I was leaving the store the employee came out to clean the floor and I noticed she didn't have a mop she used a hand full of napkins .thank you for taking the time to read this

on march 4th 208 I went to drive through and this mcdonalds aloud strangers to come in and make fun of me and ake my order they served me garbage write off food and a large cup of urine I did not deserve this treatment they even made me pay full price for it mcdonalds restarunt number is 10423 order 53mks number 13 sidel I want them all fired for who took part in this I got sick and went to my family doctor on this because Ib een treated for a cervical cancer I don't want to have to do a lawsuit but I can if I do not get an appology letter and explaination of why they aloud tis at there store I worked mcdonald's 3 times and never had such disrespect before this is one of the reason why I wont comeback 608-408-0450 I want the managers replaced and fired for lack of ability to allow this to happen to me

I live North East PA and not far from DE. Every area McDonald's I go to is LOUSY!! (food, service). It's basically slop. The double cheeseburger's
are dried-out, the French fries are not cooked properly ex. not brown---I give them to the seagulls they love them. The quality is gone!
As far as the service sometimes I don't even get a thank you(that's in drive thru) just push the food in my face---I'm totally disgusted with
the food and go elsewhere to have lunch.
I've been wanting to send a complaint for years, but figure it's not going to make a difference. Like who cares?

I bought a to go 5 fish sandwiches today (2/23/18) & one of the fish sandwich's fish is missing. When I got home my husband drove back to Mc Donald for missing fish on his sandwich. He drove 4 miles of that single missing stick or square patty of fish. We were furious about it. The Hispanic guy in charge did not even apologized for my husbands for the special trip or inconvenience. My husband gave them back the bun with a missing fish and the cashier hand it the manager. They just slipped the fish in the bun touched by the cashier and gave it back to him. It is unsanitary since cashiers are touching cash and their hands were dirty. Is that how they treat their customers for not even a customers fault of missing fish? Especially now of the flu season & different virus/germs around. I told just my husband to just trashed the sandwich since I work at the Hospital as a scientist.
Mc Donald Restaurant # 3187

I always thought your big Mac was the best burger out there. But lately they are dry and barely any Mac sauce. I brought it to there attention and they said they would tell the cook. When I got the second sandwich it was as bad as the first one.I didn't ask for a deal or anything free just a good sandwich, couldn't get it. Even was told at one McDonald's that if I wanted more Mac sauce it would cost me more. When they don't even put as much on as they should?

Our orders are never right at the battle creek Michigan 49037 on Columbia avenue. in and out of the restaurant. Our order is anywhere from 50-70 dollars for 9 people.
I know it may not be the normal order but time and patience can make putting it together correct every time.
on 2/17/2018 we had a take out order and 75% of the order was incorrect.
order was supposed to be 4 big mac meals large with shakes, 3 mighty meals with choc milk and gogurt , 1/4 lb cheeseburg deluxe with shake. (unfortunately my 3 toddlers didn't know to tell me their gogurt was missing until after the second trip was over and i kept getting hung up on)
instead we got one big mac meal was missing, 2 big mac meals rung up as medium, no chocolate milks, all fries that were there were medium.
Called store told them what was wrong we were told they would not fix the incorrect 2 big mac meal mediums, but would give us missing large mac meal and shake, 3 chocolate milks.
upon arriving to the store: was given 2 milks and told the manager (young african american lady) there were to be three milks, mac meal and one missing large fry. I had receipt with everything circled and what was missing written on it, it was never asked for. After coming home 2nd time and frustrated again it was wrong. Called to tell them and the manager said it was all in the bag and everything else would be based on the receipt (she never asked for or saw)
This made me angry and i elevated my voice to tell her it is not what i spoke of i was hung up on. Called back she said we have caller ID and hung up. I had someone else call and she again said this conversation is done, had to call several times before i got a different person to answer. The new person identified themselves as a manager but it was not the same person spoken to before and the one who hung up on us several times, and she spoke to us with the manager we had talked to answering in the background. I was told to hold on during the conversation if she was the manager she could have handled the problem alone.
I dont appreciate at any time being talked AT, treated unprofessionally, and never to be called a liar. The first order was wrong, second (fix it) was wrong but WE were supposed to think that they couldnt have messed it all up. When twice in a row two trips they were wrong. So we ordered large on every meal but was told basically too bad, OH BUT BY THE WAY TRUST US WE DID THOSE TO MEALS RIGHT JUST MESSED UP EVERYTHING AFTER THAT. How would anyone think they did any of it right after all this. But it was what we were told to do.
During this the Manager kept referring to the receipt and what she said re receipt wasnt correct understandably since she never saw it. This whole thing felt racist, the way the manager talked to us and handled the whole situation. I even asked and told second person without raising my voice because it was making me feel uncomfortable hearing her in foreground during our conversation and she said it was rude and hung up.
I called back the Manager answered said this is the black girl you asked about don't call back or i will call the police. Answering the phone this is the black girl just warrants what i mean and the tone of voice along with it. Constantly diversity is mentioned in situations like this happens when it happens in reverse. I believe in diversity but when its 100% on both sides. Not to mention to argue with and talk like this to a customer is outrageous. I have worked with customer service over 20 yrs. We have all had bad days but going off unprofessionally is not how a manager is suppose to handle any situation.
I was so upset and shaking crying out of anger, i called another location for help and to file a complaint. I spoke with Bailey at the S.W Capital store in Battle Creek she was very kind and helpful.
I would like resolution, I don't want to travel extra miles for dinner i can get in minutes, and i don't think should have to.
Any one any where no matter where you go car shop, hair cut, hospital, etc. there are expectations if you paid money for break job and left with squeaky breaks you would go back, and if they said to you well we replaced them sorry sir/mam I don't know what to tell you, you would not let it go (just an analogy) my point being customer service.
So McDonalds keeps my money and food, treats us this way and by a manager.

Today at your location : Oceanside blvd and College in Oceanside ca 92056 was Charged $6 for two Sausage egg Mcmuffins with cheese
last visit the charge was $3,99 for 2
seems to me way out of line.
Please answer\
A very Good Customer
Richard

You dont have enough minus starts to be rated. One star says nothing. We just went to the McDonalds on Iris Street in Moreno Valley, CA, the drive thru, and had to wait over thirty minutes watching car after car drive off with their food, while four cars sat there waiting. Person came out with a bag, only half of what we ordered and when we told her, she laughed and went back in the store. She did not come back out so I went in and after hearing the girl in the drive-thru window, say "her she comes" I wnet through the door seeing our mac jrs, just sitting on the counter waiting for someone to notice them. Whether we order 2 or 20 things, we always have to wait. By the time we got home, the mac jrs were cold and dry, the chicken nuggets were cold and hard. I spent $22.42. on food that we could hardly ear. which we didn't eat half of it, our dog loved it. I dont want a sorry that McDonalds doest mean., I dont want another coupoun for a breakfast or whatever the last one had on it that you sent us. I want mcdonalds to care about its customers and hire people that actually give a dam. You want to make $15.00 an hour because your underpaid for the amount of work that you do. This store doesn't deserve $ .15 an hour. When I went into the store to get our food, there were more employees in the back, bumping into each other that customers in the dinning room and drive thru together. I want my $22.42 refunded and want to know when I can come pick it up. Phone No. 951-269-5694. I've seen all the complaints online, I wonder how many complaints have to be files before your corporate office actualy gives a dam!!!!!!!!!!!

I went to mcdonalds last night on junction 30 m1 .I ask for fresh cooked food as I drove through I did speak on the speaker and he was quite rude and when I got to counter I said again to him it is fresh cooked yea and he just starred and nodded not yes sir and thankyou.he rolled is eyes only.when I got my food the chips was cold ,nuggets was luke warm and cheeseburger warm only and as I was driving through a gal was sticking her arm out to hand me my drink before I hadn't even got to collect my food. this is the third time on the bounce ive been there and been treated like this and I did at alfreton .I won't be going to mcdonalds again .disgusting food and treatment.these kids must be thick or never listen when a customer ask for fresh cooked food and need to learn manners. I nearly got out my car and went in and through it at them .

Alliance McDonald’s on State Street avoid at all cost! Waited a total of 20 minutes for food. Disorganized man agent. Food when I did end up getting it. Drive a little further down the road to Wendy’s were there food is hot and fast!!!

This happened to me not once, not twice, but three times in a row. Early morning breakfast thru the drive thru. I ordered, the big breakfast with bacon and with out the hot cakes. I also wanted 4 extra strips of bacon. When I got to work and opened the bag and took out the meal. There was no bacon but had 1 sausage patty instead. This is the 3rd time this has happened to me at the same McDonald's. A customer shouldn't have to worry when they drive away if their order is right! It should be right no if' and or butts about it. I will never go back to this McDonald's ever again. You pay for something, and you end up with something different. I'm sure this isn't the first time you are hearing about this. But something needs to be done.
Thank you
Dale Tarrant

I went to several mc I ordered a smoothly, they told me they were cleaning the machine, this is on a Tuesday. I went to another mud ordered a smoothie, they told me the machine was broken, I visit mud often and I really don't understand why they clean a machine in mid week and during dinner time. Also I ordered a Fanta, they said they ran out, go figure. These are the mud I went to. Fourth St Ontario calf, mountain Ave, Ontario. Thank you for your understanding.

I am writing in regards to my wife and 88 year old mother in-law.
My wife visits her mom in Walnutport every week and they usually go to the McDonalds there.
Today Feb 13th my wife was waited on by a young woman and my wife ordered food costing maybe seven dollars and change so she hand the person behind the counter a twenty dollar bill and her change was only three dollars.
When she questioned the girl she said you didn't hand me a twenty but a ten dollars...
My wife had just been to the local bank for her mother to get money for her and the money she withdrew from the bank was all in twenties, she had no ten dollar bills with her.
The manager counted the drawer and said the count was right so they called my wife a lier.Could you please help us.

Dear Mikey Ds,
I have been a great and very loyal customer and once an employee of McDonald. I have tossed the crates of buns and meat patties into the storage room while changing shift and closing up at night. I tossed those meat patties into the grills and made many burgers each day with great taste. I have fried the french fries better than the French themselves. I have cleaned my hand before I served. I was subjected to food serving qualification prior to the hiring. At young age, I was able to ate all those hamburgers and BigMac for free until it became 50% off for employees. I have never thought that this restaurant have become less original and quality in it's sanitation. I purchased a McChicken and Bacon McDouble yesterday at the Hunting Beach 16866 Beach Blvd, number 857. I came home about 30 minutes later with an explosive diarrhea.
The services that I have watched over the years, going back around 5 years. Something went wrong or something spook the workers. It wasn't the way that it used to be. I have done my shared, but the services nowadays needed much more improvement. I hope you will take this as an improvement feedback instead of a complaints. Yeah, it went all out of my gut in less than five seconds.

Wrong breakfast order, very long wait 10 minutes, short on breakfast sausage biscuit, had to substitute McMuffininitially lost my Visa Debit Card, then forgot my 6 fruited yogurt parfaits, called local store, many excuses, asked 3 times for refund or coupons, asked to speak to franchise owner/manager Bridget, was told they have large inspection coming up Tuesday, so she won't have time to talk to me. Been McDonalds customer over 37 years. This was in the Yankton, South Dakota McDonalds 2/11/18 at 6:13 a.m. Just want order corrected, an apology and friendly service.

Hello,
I proceeded to McDonald's at around 8:00 p.m. on February 10th, 2018. As any other event, I enjoined a six piece chicken mcnugget and a medium fry. I then came home and opened my bag to eat my supper. I opened my chicken mcnugget box, which essentially was made for a 6 piece, and perceived the fact I was only presented with 5 chicken mcnuggets. I personally do not understand how one can miscount a six piece mcnugget order, but I am completely flabbergasted with the inexplicable absurdity I have witnessed tonight. I personally appreciate the consideration you take in my complaint.
Thank you,
Ava Dekker

I bought a Filet-O Fish 2.8.2018 it was all dried out like it was made hours before was not good did not know until I got home

My experience here is always terrible. I am a local business owner In Greer, South Carolina and this McDonalds never ceases to negatively amaze me. I went through this morning at 6:51 am and proceeded to order a bacon egg and cheese meal w/Dr. Pepper. Upon arriving at the office I quickly realized that my order was completely wrong, but it doesn't stop there. They gave me a sausage egg and cheese and the sausage was UNCOOKED. I didn't want to complain so I tried to eat it before noticing the uncooked sausage (even though I hate sausage) and after one bite I spat out my food and almost threw up. I called the McDonalds I had placed the order at, 308 W. Wade Hampton Blvd. and I was told they would issue me a refund once I was available to come back, I came back at 4:05 pm and asked for the refund (politely), I was rejected and cursed at relentlessly. The manager Bree repeatedly cursed at me and said "sir you need to leave before I call the cops... Byeeeee bye now". I was jotting down notes throughout verbal onslaught, I have significant proof of this entire occurrence and I am absolutely astonished at this establishment, This is not the first time I have dealt with this mistreatment from this location and I am sure many more people deal with it. This franchise is tarnishing this McDonald's brand and stomping all over the core values, I had to leave the building while being yelled at by "Bree" (amongst other customers) and I did not receive a refund. Receipt number and transaction are illegible due to low ink, but I still have the receipt. I spoke with a complaint rep named "Jennifer". My Cell 864-546-0330 is what I called from. Thanks.

I paid for my order in the drive thru at 6:15pm and they pulled me to the curb to wait on chicken tenders. I sat there and watched 2 different cars come and go, they too were pulled over. We were told 2 minutes from the girl in the drive thru. After 10 minutes an employee brought a bag of food out to the car next to us - but not our food. I had to enter the store and approach the manager on duty to get a refund at 6:34. Takeout food is a luxury to my family and I don't always have extra money to spend on it. This was a real treat for us, we all got full meals Receipt # 10918-13930-20218-18153-00205-3 ours was order # 93 and I know this particular McDonalds is closing but the people and the service were finally enough to push me over the edge. No more of my hard earned money will ever be spent on McDonalds again. I really liked your food but I like being treated well more than I like your food. This experience really deserves a negative stars on the scale because you have management that doesn't care and doesn't know what she was doing. to make matters worse, you have workers who were yelling at me and one was fighting with me from behind the counter. They wasted/took 20 minutes of my time, insulted me and a worker berated me at the counter in front of a store full of people. ENOUGH!!! I will be sure to tell everyone about my experience. you think because you are a big corporation that I don't matter. I'm just one person. BURGER KING GIVES US COUPONS AND GOOD SERVICE WITH A SMILE!!!

Hi. I am a regula customer to the McDonald at your location 727 E San Ysidro Blvd, San Diego, CA 92173. Today when I came in I made an order of 6 items order #150. The cashier was very nice. Then when it came to picking up my order there was a Waite of 15 minutes and there were at least 15 customers. As I was waiting I noticed that the man named Bryan figaro was handing them out with no problem no question, but when it came toy order I new right away I had the biggest order. He put ketchup with put asking if the customer wanted then proceeded to call the order number. When I got close to the cashier he then looked at me and said in a ruded tone " is this your order" and gave me a dirty look. I the said yes 150 with my recipe in hand he then rudely held on to the bag and demanded that I gave him my recipe because he did not believe it was my order. I showed him my recipe and when I asked for a specific quantity of ketchup he ignored me. I then asked to speak to manager and asked her for ketchup he rudely interupted and replied you already have ketchup. As I was explaining the issue he was laughing. I don't understand how some one with such rude additued could take my order. I've came many times and had no problem till today. If this can please be taken care of. I will no longer be coming to this McDonalds. Thank you

Me and my family had lunch/dinner at the McDonald's in Oakwood, Ga on 1/31/2018 around 4:30pm. We ate in our car in the parking lot and we went in the restaurant to refill our drinks when the manager (a black lady, not sure of her name), came up behind us and very loudly said "Ladies, that is gonna cost you $1.07 each". I polieyly told the rude lady that we had already ordered and ate. She informed us (very loud) since we didn't eat inside that we were not intitled to refills. I was so embarrassed and so was my 15 year old daughter!! We eat in that restaurant and many others at least 3-4 times a week, but I don't think we will ever step foot near any of the restaurants ever again! There's a way to handle each situation and way to say everything. She needs some training or maybe just to be fired! That's how upset we are! Maybe someone needs to specify when or where your aloud to get refills!!

I stopped at McDonald's this morning for breakfast and received bad service. In my order was a large sweet tea with light ice. When I ordered in the drive thru, I did mention light ice. When I pulled up to the window I was handed my drink and mentioned to the lady I ordered light ice where my drink was full with ice. The lady took my cup dumped the tea out and tossed the cup in the trash, with attitude, then turned and spoke to the other associate, who may be a manager now as she has been there for over 5 years, and then proceeded to replace my drink. When handed the drink, the lady handed me a cup and said "here's your ice" and then gave me another cup with tea. Over a span of 17 years I have been to this McDonald's and have not had the service that I had this morning. I did not get my receipt, so I don't have the the store number or exact time I was there, but it was between 7:29 AM and 7:40 AM on 01/31/2018, and this is the location, 12135 N I 35, Oklahoma City, OK 73131.

I ordered food from your establishment at the Kerman Ca 93630 store on whitesbridge through my Mobil app.I then proceeded to give all my information on the last step which completed my order I then went to pick up my order and was told they didn't have anything for me they claimed that the system was down and even though I had proof that my order had been submitted and I was charged for the food they went on to say that there was nothing they could do to fix the problem I showed them that I was actually charged twice on my card they still were very uncooperative stating that I would have to take it up with corporate and I was not getting any food from them unless I paid again there.When I checked my account I was charged twice for the order thus putting my account in an overdrawn state. I will not accept that I should be responsible for the extra overdraft fee that my bank is now charging me or for the food (which I didn't receive)or the additional $6.99 I was charged for Lord knows what. it is not my responsibility to pay this I was only suppose to pay $8.83 and when I looked at my account I was also charged an additional $6.99 which was the reason for My bank to charge me with an overdraft fee, we called the McDonalds when we got home and they stated that the system had been down all day and even said that there was no way that we could have placed the order. Which seemed funny to be because I have the code and I screen shot the page in which it told me to pick up my order.so the manager in charge who's name is Brad said that the general manager who's name is Elizabeth Ortiz was told that the system was down and she did nothing to fix it or report it all day today. This to me is unacceptable with all the technology we have at our finger tips today. I stated to the young man that for him to not honoring our food order was very unprofessional and extreme bad customer service being that we had clearly paid for it.he stated again "well there's nothing I could or will do about it" he also stated that the system is new and they are still learning how to work it.I am 52 years old and have learned so much of todays technology and it is a shame that such a huge corporation as McDonalds does not have proper training for its employees. I am pretty sure its not from lack of funds. Just my Family of 5 alone spends at least $50 a week there. I will wait for someone to clear this matter up and return my funds to my account and my over draft fees since we didn't receive any food from your restaurant. I'm hoping I get a response to these issues.
My name Is Teofila Anna Matar and my phone number is 559-644-6594

Hello, My son Kourtney Beard works at one of your stores in WI, N56W15475 Silver Spring Dr. in Menomonee Falls WI. 53051, 1-262-252-4609, my son has been there for a few months working weekends only we; he is 17 years old first job, I spoke to the manager to have him to work weekends only because I would be the one taking and picking him up, the days that we decided were every Friday, Saturday from 5 pm.- 11p.m. and every Sunday from 3p.m. – 9 p.m. So these are the days and times my son were coming in each time he would come in he either was not on the schedule at all or he was only on one day I talked to the scheduling manager over and over but nothing is seem to be done about this, I need your help to resolve this manner.
Thank you
Mrs. Beard
414702-5427

My 81 year old Dad goes to McDonald's every day except Tuesdays (he has a Mcdonalds meal on this day) for your coffee and muffin deal.
Often, there are no muffins. His favorite is blueberry. Often, there is no blueberry. Today we went and there were no muffins of any flavor. Yet, the advertising for this deal is splashed all over the restaurant, the menu, and T.V. He is always so disappointed. Sometimes the staff member working the till will go into the back and get him a muffin. Today they refused to even look. Just wanted to let you know.

Store manger Justin, you will need to watch film back to believe this, he embarrassed me and humiliated in my whole life, I left McDonalds in tears in my heart beating out of my chest, need to speak in person, it happen through drive thru, the cashier called the manger because the McDonald app, would not work and it was because we had to make a shake a med., I said ok, got to the window they gave me another frap. I did not order and they did not take off for the app, they called Justin back over and that is when he got rude saying I don't know how to use the app, I told him that I never had trouble before with the other mangers and he said that is because the other mangers and I don't know how to read it correct, I told him you don't have to be rude to me and I had my grandchildren in the car listen to him talk to me that way, I told him, I don't need free drink just give me my food, he would not I ask him again, he just stood there with line of cars behind me wanting argue about the app. after taking my phone from my hand, then I said just give me my money back by then I was very upset, he told me that I was going to park and he would give me my money back after he was done with all the other customers, then I said I was here and I want my money now and I would not come back and I told him he should not treat customers that way the only thing I did was yell at him to give my card back and he would not, he went out side letting me sit at window he kept me there for total of 40 minutes. after he came back inside made Jokes to the employees she can wait, and they started laughing and he proceeded to tell the customers also, he I was crying by then I am 57 and never been talk to that way, I sign the receipt and gave it back to him, he ask me if I was recording him, I told him I was calling customer service to report him, I never told him I was recording him, I ask him to give my card back that I was back customers up but he did not care, I pulled around front he came out front said he was going to show me he called the law I said good you send to me at my house I was taking my kids home he would not give me my bank card, he waved it at me so grabbed it but the film will show I did not touch him, he was yelling at me say you touched me, I told him he should be ashamed, what happened to treating someone kind, I gave him several chances to give me food being kind or give me my money, he was the nasty one but yes I did get very upset after I seen everyone laughing what kind of leader is he? I can't get over this, my sons and Daughter all of us and my church is going take this further no one should every be treaded like this.
863-701-6503 Patricia Lehmann

I have made a complaint about a week ago and I still did not get any email concerning this matter. The complaint was about this McDonald's
783 Springfield Ave, The date January 22, 2018, I was at a teacher's work shop, we decided to go to this MC.D, and the lady manger there was very rude, this is no way to treat customers. If we work in a community we should treat the people in that community with respect, if not go and find a job in a community that you can and will show respect.
Irvington, NJ 07111

On 1/20/2018 there was a work shop for Irvington's teachers. Some of us decided to go to McDonalds at 783 Springfield Ave. Irvington NJ. There was a woman manager worker there around 12:15 PM. She was very unethical to me when I was trying to get her attention, because my order was coming next, and I wanted to change it, before they made it. I said Ms. Ms. Ms. she walked away, then came back and took the woman behind me, which was her ethnic background. This cause the woman and myself to exchange words, because I ask the manger was it a problem, why are you taking this woman when I'm next. She was very unprofessional, not people friendly at all. If we work in a community, we must treat the people in that community with respect. Thank You

McDonalds at Quivira &135th in Overland Park, KS. Very poor & rude service by DORA. Ordered 6 pc tenders & fries., Ordered 6 tenders only received 5. The fries were soggy. I went back through the drive to tell them. Dora gave me a chicken nugget instead of the tender and she acted like is my fault. Dora is always rude. I won't be back ever! Initially, I thought she was having a bad day but this has happened her rudeness many times. There are so many other places to go and have someone be friendly. Not going back, very rude. Dora shouldn't be dealing with the public. Typically, I don't open the box to count and did just as I was leaving. Terrible service and mean.

I stopped by my local McDonalds this morning, 5261 Library Road, Bethel Park, PA 15102. McDonald's employee stated to me in a huff "you are going to have to wait, I'm here by myself and I have to take care of the drive thru that's been waiting longer than you". I said I can't wait, I'll be late for work. Employee said can't help you out. I left and went to Burger King who greeted me with a smile on their face and took my order immediately. That's what I call customer service. I have visited this same McDonald location many times and service is definitely not what I had experience in the past years with McDonald's. I want to give my business to the company that want's my business. I thought McDonald's promoted fast food. I would appreciate hearing from you. Thank you! Rose

I waited in line for 15 min. to get a cup of coffee, which I have no compliant about. I asked for 12 sugars and 2 cream to be put in the manager said that is to much and handed me sugar and cream in a bag. This is the only store I have that problem.(store #26657). I have asked to speak to the manager he would not come to the window. I have called the store and they would not pick up the phone.

Haven't been to a McDonalds for 6 months. Excited about your new prices and menus I ordered the 2for5 Special for $5.00 at the store located in Payson,Utah.
I had the filet of fish as one option along with the Big Mac.
I remember the filet of fish sandwich served on a WHITE soft bread bun that fit the sandwich great. Instead I received a round almost WHEAT like bun and of all things it was toasted?
I normally do not complain but the sandwich was HORRIBLE! It actually made me mad that I had to throw it away and cost me $2.50 for the worst piece of crap I ever tasted.
I will not be patronizing McDonalds again soon if this is what the Filet has come to!

i didn't want to rate at all, it is 1/10/18 my visit was within the 9pm to 10pm hour block. went to McDonald order 10 nugget meal with sweet tea, and hamburger small fries. usually the tea is not sweet to me so I asked for 4 pumps of liquid sugar. the guy , rolled his eyes and said to another crew member, "these customers be trippin" so since I heard it. I asked to speak to a manager, because what is 4 pumps of sugar. she came to the window with a attitude, I told her what he said. she rolled her eyes and said "oh I'll take care of that with the girl and guy standing there. the guy at the window must of said he wasn't gonna give me my food, so your so called manager gave me the food with an attitude! I thanked her and asked for her name she said "KIM" I said thanks ms, kim and came home and typed this out without eating my food. kim should have been taught how to calm a situation down not make it ten times worse. she was rolling her eyes, giving attitude!! I know who run that McDonald's, the crew workers. I worked in many fast food places and I firmly believe the customer is not always right, but there is always a right way to handle them. and by the way the tea was sweet!! this mc'donalds is in Gainesville, Florida Williston road.

On 12/1/17 at about 7:00 pm thru the drive-thru, I ordered a #4 large, no onion and a #9 large. I was told the #9 was no longer available despite the fact it was still listed on the menu. I then opted for the #7 large with Ranch and 2 more additional Ranch on the side. Got home and discovered I had NO Ranch at all, the fries were old and cold and the #4 had excess amounts of onion as opposed to the NO onion I had requested. The #7 also had only 9 chicken nuggets instead of the 10 the meal was supposed to have.
I initially made this complaint on 12/1/17 and I heard back from no one despite the fact I requested a followup.
The store in is located at 2500 Dixie Highway, Louisville, KY 40216.
I am not happy with the lousy customer service I received and the lack of concern for this poor customer service this particular store has shown. It also is really sad that a customer has to literally request fresh food when this should be the standard.
I expect someone to follow up with me in a TIMELY manner.

On 12/1/17 at about 7:00 pm thru the drive-thru, I ordered a #4 large, no onion and a #9 large. I was told the #9 was no longer available despite the fact it was still listed on the menu. I then opted for the #7 large with Ranch and 2 more additional Ranch on the side. Got home and discovered I had NO Ranch at all, the fries were old and cold and the #4 had excess amounts of onion as opposed to the NO onion I had requested. The #7 also had only 9 chicken nuggets instead of the 10 the meal was supposed to have.
I initially made this complaint on 12/1/17 and I heard back from no one despite the fact I requested a followup.
The store in is located at 2500 Dixie Highway, Louisville, KY 40216.
I am not happy with the lousy customer service I received and the lack of concern for this poor customer service this particular store has shown. It also is really sad that a customer has to literally request fresh food when this should be the standard.
I expect someone to follow up with me in a TIMELY manner.

We visited the drive thru at mcdonalds located on radio hill in canton nc 28716. We spent $12.55 on 4 double cheese burgers 1 bacon egg and cheese and 2 drinks. We took our food straight from the bag and began to eat it. My husband is a fast eater. He usually finishes before the rest of us are half way. Half way through his double cheese burger he found a hair. A long hair and his hair is visibly short. In turn it stopped the rest of us from eating. Therefore the $12 meal was thrown away. I would like to be reimbursed for the $12.55. I believe that is the least they could do. If someone wants to contact me through my email. I will be glad to return my name and address. Thank you for your time.
Ms Henderson

I just came from your Mc Donald's in Levittown, N.Y. 11756--first off the drive thru line was so slow--we spent over 10 minutes --it was both at the money collection end and the people who gave the food. When I got to the last window the girl made a comment that the orders she had on her counter were way ahead of the people who were at the window--meaning me--so I said well we have been waiting for over 10 minutes--she totally ignored me and said have a good night---then to top that off-I ordered a Filet of Fish--and when I got home it had no tartar sauce on it and it was completely dry. I threw it in the garbage--this is not the first time I have had problems with this restaurant--but I assure you it is the last--I, nor 17 members of my family, will be using Burger King from now on and I will let everyone know, thru the internet, how poorly your company operates.

Once again the MCDonalds in Mannington poor service is disappointing ,,,Tisme foe new Manager cannot get hash browns with breakg=fast agin ...if they don.t want to make something they saym they are out of it and why put gravy over biscuit on carryout..soggy Gee please check on your store in Mannington WV 26582

THE MCDONALDS IN WILLOUGHBY OFF EUCLID AVE - BY LOWES - WHAT A JOKE - REALLY? DEC - 14 -17 5PM - 600PM LOOK AT VIDEO - TEENAGERS GROUPED TOGETHER VERY LOUD - LANGUAGE WAS BAD EMPLOYEES WERE JOINING THEM AT BREAK YELLIND ALONG WITH THEM - PLACE IS VERY DURTY - SMALL BUGS FLYING AROUND GARBAGE AND FOOD - PEOPLE WERE LEAVING - VERY BAD ATMOSPHERE ! BAD! LOOK AT VIDEO YOU'LL SEE - PLACE SHOULD BE CLOSED -- BAD FOR PEOPLE WITH KIDS OR JUST WANT TO EAT IN A GOOD ENVIORMENT -- NOT THERE THEY LEFT......... YOU HAVE A BIG ISSUE LOOK AT VIDEO

Dear McDonalds corporate;
I regret to inform you that I am under harassment by your workers at your 71241 location.
I am unaware of their names Sir/Ma'am.
They have been SLANDERING my name, DEFORMING my character and making my experience at your food chain EXTREAMLY unprofessional/upsetting.
It has been CONTINUOUS and if they wish to CONTINUE SLANDERING my name, DEFORMING my character I WILL seek SETTLEMENT through your corporation.
Thank you Sir/Ma'am for your time/consideration on the subject.
Sincerely yours, -Dakoda Redden


I went to McDonald's at 9:15pm this evening and ordered my food when I went to sit in the dining area the girl said the dining area is closed but they are open til 10pm. Soo I had to stand with my family and eat our food. Another woman and her 2 yr old daughter came in and a stool could have fallen on her because they were staked. And it almost did. Soo the woman asked to speak to the manager which didn't even come to the counter right away. When they weren't even busy to speak to the customer. No saying sorry basically telling that's what they are told to do and that is it. Extremely poor people skills not to mention the girl in the dining room having a hissy fit because the woman and I said something than she proceeds to say we can sit in the dining area but drenched the Seats with spray. Now I worked in this industry and never saw such unprofessional behavior by a manager and worker. It's baffling to see a person mopping the floor around a c customers feet while he sat and ate! That is a liability if he fell than what. This was a horrible experience I hope these workers are retrained because really seeing the girl in the dining room saying I'm just doing my job stomping her feet basically was pathetic. She watched us eat standing up and didn't feel bad or even care! I hope this issue gets corrected. Thank you for your time! This incident took place inside Wal-Mart McDonald's Setauket By

I brough 2small sundays&2large sundae both large sundae wer same as the small sundae i was unhappy how totaly poor the service was in anycustomers eyes this is wrong&needs tobe corrected i stand up on what i belive in paying for something thats is not right canleyvale maccas has a totaly poorservice thats need tobe corrected this is so poorservice i will never buy from any maccas again!!!

I went through the drive-thru or two orders of hotcakes and a sweet tea they didn't give me no syrup no silverware and when I call them to try to get new meals they said they would not reimburse me they give me one not both I've called multiple times the owners called me 3 times and he will not do anything to fix the problem I'm going start picketing until they resolve this problem

I took my daughter to McDonalds drive through opposite the marriot hotel at the metro centre tyne and wear at 9 30 am this morning there was about five cars in front of me we did not leave until 10 am nobody was moving when I inquired what the problem was I was told they just didn't have the staff the last thing I wanted to do on a sat morning was wait half an hour for a McDonalds breakfast a disgruntled customer !

cold burgers no ketchup on burger cold French fries poor service

Absolutely no french fries throughout the day, I went without and that was part of my order. French Fries are a main entry on the menu there should have been no problem.

I had a very terrible experience when i visited this Mcdonald's restaurant located in Florida. This Mcdonald's address is 1400 South US Hwy 1 Delray Beach, Florida 33483. The managers there are very rude and unprofessional. On Wednesday 22, 2017, at 8:05 a.m., I went there to eat breakfast. I ordered a cup of coffee with a sandwich then payed with my bank debit card. A young black lady, ( and I believe she is Haitian by national) served me a cup of coffee which was not warm but cold. I told her that my coffee was not warm but cold she raised her voice in high pitch and said something to me in Creole which I did not fully understand but I knew that the language was Creole because the Haitian community here in South Florida is vast. So I knew it was Creole that she had spoken to me because I am familiar with little Creole words here and there. Anyway, she said what said and I did not understand it but I knew it was rude and unpleasant. Then she. The her hand up in the air with her eyes wife open as she kept on talking. As she was talking, I looked over and saw another woman who was making my sandwich, spit in the sandwich. This woman did not see me due to distance parameter. When they presented me the sandwich, I refused to take it. I called the managers who were a man and a woman both of them, I believe still are Haitians by national, these two managers told me, " if you don't like it, leave it!" Then they started to laugh. I continued to express my discontent about what I saw and what just happening, the black Haitian man came over around the counter and stood right before me in a threaten manner and with his fist tighten and told, " get the fuck out of here, we run this here!" By this statement, I take it this Mcdonald's restaurant they are working in has become franchise, maybe that is why they are behaving this way. This is still unprofessional and not good for business. Please remedy this poor action by a removal process of these two managers.

On 11/16/17 I was in your Mc donald's in Fostoria, Ohio and had to wait over 20 minutes for 2 cups of coffee and a hamburger,and
with that being said there were only 4 other people in there I thought this in being very very poor services and uncallrd for.
I went in there again tonight 11/21/17 ordered a Large cup of coffee and paid for it and after 10 minutes of waiting I walked out
they are not only getting slower and slower it is very disappointing to me as my wife and I use to go there on a regular basis
but due to poor services we will no longer be going there and I will be sure to let everyone I know not to go there as the services is very poor.
I would hope someone would do something to correct this problem.
Dave Hood a very upset customer that will not return to this store.

At this location is where I had trouble one of my friend I buy coffee for said she couldn't get a refill of coffee I even gave her the receipt so she wouldn't have any trouble cause she didn't buy it but I buy it for her. I was told from a employer that she would not give her a refill cause I buy it for her the employer said I have to get the refill for her why is that, it happen when I wasn't with my friend but today I got her a refill of coffee as of 11/21/2017 this morning. I even told that is my friend that I buy coffee for and y'all refused a refill of coffee to her when I buy it for her wow. Also one of the employer was very rude to me.

I went to the 1090 Shackelford & Mullanphy , Florissant, MO. 63031..@ 2:01 p.m. 11-16-2017 Store was NOT BUSY, 3 or 4 workers were in the cooking area No one was behind the counter or anywhere to be seen. Then a couple of workers walked behind the counter never asked if they could help us. One was throwing a rolled up paper ball up in the air. catching it. Fed Ex. finally hollered to a guy walking around & asked if we could get waited on. he said I'll see and went thru a door. No one was by the drive up window. Finally after about another 3 minutes a girl came over that was walking around & waited on the Fed Ex guy, cause I knew he had to get to work. Then a young girl comes in to the counter and the girl behind the counter started to wait onher. I am 83, I said, " I have been here for awhile". She gave me a look that could kill & looked at the young girl & said I have to wait on her. The store is dirty. Every other McDonalds --as soon as you walk in they greet you and Say Good morning or afternoon. can we help you!! This is not the FIRST TIME --SERVICE IN THIS STORE IS TERRIBLE.
This one has been noted for the bad service. I called the # 1-618-676 3289 THREE TIMES Left my name & number . No one ever calledI called three separate days

On Nov 17th, 2017 I had a problem at MacDonald in Lombard at, rt38 and Stewart. The manager did a very nice job in rectifying the problem. She gave me two "Be Our Guest Free 4pc Buttermilk tenders, extra value meal" coupons which expires on 12/31/2017. Today on Nov 21st 2017 I go to the same MacDonald and try to use the two coupons, they advise me they are out and I would have to go to another location. I asked if your out than how can you fill the orders list on the menu in the driveup. Could not give me an answer.
I next stop at the MacDonald at Rt64 and Bloomingdale Rd and order two from the above noted coupons. They also advise not only that they are out but will no longer have. I questioned this as you can still get the four pcs chicken tender. They than said the promo was over, I advised them the coupons is good till 12/31/2017, something is wrong here. i told them I would be contacting corporate as they were unwilling to fix this. They had the 4 pc tender meal, all they had to do was make it a large fry and drink, DONE, They refused again to do even that, Rather than argue further, I am writing to you (Corporate). Several attitudes at this location were not very friendly, Will most likely not go back to this location! If this promo is truly over than why give coupons that expires 12/31/17.

My son works for London Blvd Location in Portsmouth Va 23704. The managers and team leaders there are HORRIBLE. My son been working for this company for almost 9 months now he only missed 1 day due to sickness. He had a really bad headache and cold. He was scheduled to work on 11/20/2017 from 3-8pm. He get right off of school and head to work. He was sent home because he was told to not leave the drive thru However he seen a new team member struggling he help her for a split second and returned back to his destination. The manager then sent him home. That is not a reason to send some one home especially when they already need all the help they can get. He was very respectful. A lot of the team members feel used and abused. The managers Monique and Vivian are very disrespectful and rude. Monique had a customer who made a mistake and drop something on the floor pick it up herself. Poor customer service. Most of them don't speak don't say thank you come again or nothing just hand you the bag and move to next customer. Mrs. Vivian is extremely rude she yells and screams at the team members. Please help and investigate. Some of the employees stand outside smoking weed.

The breakfast burrito is the most disgusting thing possible. It looks like baby poop. Runny, yellow with little pieces (very few) of i think sausage, hard to tell. The taste is as bad. If it is supposed to be egg, cheese and sausage it is NOT. I will never try those again. I love Burger Kings and thought it would be similar but not good at all.

PISS POOR SERVICE SLOW ORDERED A CHOCOLATE SHAKE WAS GIVEN A VANILA TOLD IT I WANTED A CHOCOLATE SHAKE LOOKED AT ME AND SAID THAT IS CHOCOLATE. I TOLD HER IM NOT GOING TO ARGUE WITH YOUR DUMB ASS I WILL FILE A COMPLAINT.
HERE IT IS .

I went thru the drive thru approximately 30 min ago. I ordered a large sweet tea and a large hot chocolate.
I was told to drive to window 2 for my total.
I was very surprised at $4.72 for two drinks but paid. I was not given a receipt nor any change. Granted $.28 is not
much but it was the attitude of the guy playing with the other clerk as they handed my drink back and forth and ignored
the fact that I am watching them play. Apparently there is no management at night at the Tarrant location.
Not only did they play for several minutes before finally giving me my drink (which I ordered hot chocolate and it
was not even lukewarm. Appeared they used warm tap water to mix)
I dp not mind paying for what I order however, this is always the case. They NEVER charge me correctly for tea
at nite and apparently now you cant get ANYTHING there. No hot chocolate no change no receipt but the guy and
the girl can flirt and play and ignore the cutomer.
This is NOT ACCEPTABLE BEHAVIOUR in most business but apparently no one cares at the Tarrant location.

I was visiting a McDonald’s on Monday at lunch time. I had my 2 year old granddaughter with me. I had seen a lighted sign that said “buy a happy meal, get one free” I made sure that deal was still good by checking with cashier Before I ordered. I ordered 2 happy meals and was charged $3.77. She gave me a numbered sign to put on my table, so food would be brought to me. I then went in the play place and let my granddaughter play. I was waiting for quite a while, which seemed like forever. Finally the lady brings me my food, no eye contact, and left to speak to 2 other people at another table. I then opened my burger and found that it was stone cold, and the fries were stone cold. And to top things off, I only got ONE meal. Not asked if I wanted apples or gogurt. I assumed she would come back and bring the other meal. But no. Problem was I had a very temperamental child, who would have pitched a fit if I had taken her away from her play. So I decided to take it up when we decide to leave. But by then, it had many customers coming in for lunchtime. It was 10:51 when we arrived. So there was no way I was gonna stand there forever while trying to hold my granddaughter. I also have a very bad back. I usually don’t complain cause I don’t like confrontation.. I let a lot go. But NOT this time. I was very angry. Another point, if I had to wait so long to get my food, you would think it would be hot. But it wasn’t even warm. I threw it away, I would like to get this resolved.
Thankyou for your attention to this matter
Ruth Steigerwald

I was visiting a McDonald’s on Monday at lunch time. I had my 2 year old granddaughter with me. I had seen a lighted sign that said “buy a happy meal, get one free” I made sure that deal was still good by checking with cashier Before I ordered. I ordered 2 happy meals and was charged $3.77. She gave me a numbered sign to put on my table, so food would be brought to me. I then went in the play place and let my granddaughter play. I was waiting for quite a while, which seemed like forever. Finally the lady brings me my food, no eye contact, and left to speak to 2 other people at another table. I then opened my burger and found that it was stone cold, and the fries were stone cold. And to top things off, I only got ONE meal. Not asked if I wanted apples or gogurt. I assumed she would come back and bring the other meal. But no. Problem was I had a very temperamental child, who would have pitched a fit if I had taken her away from her play. So I decided to take it up when we decide to leave. But by then, it had many customers coming in for lunchtime. It was 10:51 when we arrived. So there was no way I was gonna stand there forever while trying to hold my granddaughter. I also have a very bad back. I usually don’t complain cause I don’t like confrontation.. I let a lot go. But NOT this time. I was very angry. Another point, if I had to wait so long to get my food, you would think it would be hot. But it wasn’t even warm. I threw it away, I would like to get this resolved.
Thankyou for your attention to this matter
Ruth Steigerwald

I was visiting a McDonald’s on Monday at lunch time. I had my 2 year old granddaughter with me. I had seen a lighted sign that said “buy a happy meal, get one free” I made sure that deal was still good by checking with cashier Before I ordered. I ordered 2 happy meals and was charged $3.77. She gave me a numbered sign to put on my table, so food would be brought to me. I then went in the play place and let my granddaughter play. I was waiting for quite a while, which seemed like forever. Finally the lady brings me my food, no eye contact, and left to speak to 2 other people at another table. I then opened my burger and found that it was stone cold, and the fries were stone cold. And to top things off, I only got ONE meal. Not asked if I wanted apples or gogurt. I assumed she would come back and bring the other meal. But no. Problem was I had a very temperamental child, who would have pitched a fit if I had taken her away from her play. So I decided to take it up when we decide to leave. But by then, it had many customers coming in for lunchtime. It was 10:51 when we arrived. So there was no way I was gonna stand there forever while trying to hold my granddaughter. I also have a very bad back. I usually don’t complain cause I don’t like confrontation.. I let a lot go. But NOT this time. I was very angry. Another point, if I had to wait so long to get my food, you would think it would be hot. But it wasn’t even warm. I threw it away, I would like to get this resolved.
Thankyou for your attention to this matter
Ruth Steigerwald

I was visiting a McDonald’s on Monday at lunch time. I had my 2 year old granddaughter with me. I had seen a lighted sign that said “buy a happy meal, get one free” I made sure that deal was still good by checking with cashier Before I ordered. I ordered 2 happy meals and was charged $3.77. She gave me a numbered sign to put on my table, so food would be brought to me. I then went in the play place and let my granddaughter play. I was waiting for quite a while, which seemed like forever. Finally the lady brings me my food, no eye contact, and left to speak to 2 other people at another table. I then opened my burger and found that it was stone cold, and the fries were stone cold. And to top things off, I only got ONE meal. Not asked if I wanted apples or gogurt. I assumed she would come back and bring the other meal. But no. Problem was I had a very temperamental child, who would have pitched a fit if I had taken her away from her play. So I decided to take it up when we decide to leave. But by then, it had many customers coming in for lunchtime. It was 10:51 when we arrived. So there was no way I was gonna stand there forever while trying to hold my granddaughter. I also have a very bad back. I usually don’t complain cause I don’t like confrontation.. I let a lot go. But NOT this time. I was very angry. Another point, if I had to wait so long to get my food, you would think it would be hot. But it wasn’t even warm. I threw it away, I would like to get this resolved.
Thankyou for your attention to this matter
Ruth Steigerwald

Drove there on my lunch break, awaited in the long drive thru lane. Made my order known, pulled to the pay window and could not find my debit card, so I paid with a 100.00 dollar bill and was told they do not accept 100.00 dollar bills. I had to go to sonic where they did accept it, but couldn't finish my lunch because I was late getting back from lunch. Totally uncalled for, scince when can't a busy resteraunt take a 100.00 dollar bill

Dear McDonalds, I have been a patron of your restaurant since its 'inception. 2 days ago I went to your restaurant @ 2091 Stewart Ave. which is now named Metropolitan Pkwy. The store hours are posted to open @ 6:am, however the store did not open until 7am. When the man who cleans up in there opened the door he left the keys in the door! I walked in to place my order after telling Ms. Julia what I wanted only to be asked out along with the customer behind me. I was refused service. Why? Ms. Julia said she did not have a cashier! You lost 5 customers that morning. This is the 2nd time she has refused to serve me, stating she did not have a cashier although there were 3 other people standing around doing nothing. Your people are very rude and don't seem to care. On another day the air condition man came off the roof, walked behind the counter, got a soda cup, filled it up with soda and went to the back. On another day the manager came in in Bermuda shorts and a hat on(street clothes) and began to bag up has browns because the help was moving tooooo slow, I was livid and called your office to complain. Taday you lost 15 customers because the line was tooo long and people refused to wait. we all went to wendys, also it is tooo cold inside the restaurant but we were told , we cannot regulate the temp. Sorry I'm done, not coming back!!!

The night crew that works at the McDonalds on 80 in Marshall TX is rude and doesn't know how costumer service should be id be checking into their crew really

A waste of time to complain when no one will read this. At least it makes me feel a little better to say Mac Donald's got their last dime from me tonight. I am sure this is really going to hurt their bottom line considering the 6 billion other costumers that are not so sensitive to rude employees..

after school my great grandaught wants to get nugget happy meal. she always looks for the toy. last couple times we get a little book, all Spanish, no English. this not only upsets her but me. we are total American, speak or read on Spanish. I took one back and threw the others away. when going yesterday I ask the girl what the toy was, when I told her we didn't want the book, she answered well you should teach your child Spanish. H--- no I live in America. she informed me the toy was a pink mask. My grand daughter was ok with that., get home and no toy at all. I guess we will be going to wendys. I know one order don't amt. to anything with a big corp. but I still need to say this. I am 72 years old have been taking kids to mcdonalds for so many years and never been this mad until the girl gave us that ans.

Good morning
For the last year and a half I have been going to MacDonalds Wakerly for my coffeee which is a large cap 2 sugars and caramel the young man that has been serving me for I don’t know how long and the young lady before him never once did they ask for 70 cents on my free coffee if you add up Monday to Friday every morning for a year and a half that’s a good customer I found this young man yesterday 1.11.17 and today 2.11.17 very rude which resulted in me never returning to MacDonalds
Have a great day
Christine

I went to the drive through and ordered a small pumpkin spice latta the teller said the order right but when I got to the window to pick up my order it was a small iced pumpkin spice I told him i ordered a hot one and he said he was sorry and he would make me another one he also gave me the cold one which I thought was nice and I had never tried one then he came back and said I am sorry about that I said that was ok and I left with my hot cup right it was not! When I got down the road I went to take a drink and it was in a small coffee cup but was COLD like the other one . I was in a hurry and did not check it before I left . He was a nice guy but I don't know how that happen I was also nice to him. I know in the mornings they have a lot of people that come in. We come to this McDonald's every Saturday morning and Sunday morning for coffee and some times to eat breakfast. Because of the price and I think your better than Starbucks ! But that pumpkin spice latta made me mad being in a coffee cup and being cold! I know thing happen. Just thought you should know. Hatch road and michell road in Ceres ca

For years I've been stopping at the McDonalds @ 3435 West 16th Street (46222-2659) on my way to work M-F. The service has always been bad and the food quality have gotten worse. I continue to stop because I like their coffee. Well this morning I had enough. I get to work only to find that my egg mcmuffin was very noticeable burnt. Who would serve that to anyone. I'm DONE! See photo

Was served an egg white delight and egg white was in puddle around muffin. It was not even cooked enough to stay together on muffin. I showed it to my waitress and she said or did nothing like it was no big deal. I do not eat raw egg white. I have eaten at this location since it opened many years ago and this is the worst service ever.

I will not purchase any of your products as long as you continue to advertise on the NFL and so will all of my friends and business associates
Both my son are active duty ARMY and most of my family have served

It's the second time that I order the Orangeade Minute Maid. The first time was at the location inside Walmart in Brownsville, TX. I had it remade because it had chocolate chips in it. Today, I ordered it from the location on International in Brownsville, TX to go. I'm seating in my office drinking an orangeade that tastes like coffee. The first time I was told that they use the same blender for coffee and slushies and that's why they come out that way. THAT IS VERY WRONG!! And I'm pretty sure there's a poor food safety problem there. We order slushies not slushies that taste like coffee. McDonald's should provide their locations with 2 blenders one for coffee and one for slushies so these type of things don't happen. And the staff has got to CLEANED THEM!!! It is gross and disgusting what they do!!

On several occasions I have waited in the drive through line for some time before being asked for my order. Tonight there was no one else in either of the 2 drive through lines and only 2 or 3 cars on the parking lot, and yet I had to finally ask someone to take my order. Tonight about 8:20 there were 2 other drive-through customers sitting waiting in the 2 reserved spots for their orders and I had to pull up next to the door rail and wait for mine. Recently my wife went inside to place an order and waited much too long for her order. She said one other customer, a man, got fed up waiting and walked out.
The location where we have had this problem several times, is at Rodney Parham and Breckenridge Drive in Little Rock, Arkansas, the location nearest our home. I asked the girl who finally brought my order out (the other 2 cars were still parked and waiting) if they were short-handed and she said yes. I don't know who owns this Little Rock franchise but I may check records to see. They need to know what's going on. It is a frequent occurrence here. We also occasionally go to the Cantrell Road location and the West Markham location and have not had these exasperating delays there.
We usually go to McDonald's on the average of once a week. I know that is not meeting your standards. I might suggest you have an inspection team go around and check all your franchises and make a written report to the home office. I think it would be money well spent. Your company is held in high regard in comparison with your competition, but incidents like these can cost you your high rankiing if they are endemic.

store29039 was there staff is most of the time very rude nothing working ice-cream machine most of the time the way they serve food and the was they packed the food its really horrible they serve most of the time cold food and when asked the guy who was working in the kitchen slam the food on the tray this location is horrible but we work there so some time no choice we go there but its really horrible there with service. today they serve me cold 10 pieces of chicken nuggets when asked to replace the guy who was working in the kitchen slam the nuggets on the try and walk away have to wait 5 min and come up with cold chicken nuggets again we spend money there don't deserve this kind of treatments and they are making your name looks BAD DO SOMETHING

Went to McDonalds for breakfast this morning, Saturday, October 21, 2017, at the store in Meridianville, Alabama, and my wife placed an order for an egg, bacon, and cheese biscuit. Upon receipt, the bacon was cold and there was no cheese. When queried the manager delivered an new egg, cheese and bacon biscuit. Again, the cheese was cold, as well as the bacon. We left the place, and told our car club about the experience. Our club was meeting there for a day long drive out.
The manager did nothing to remedy the situation. Again, I have told many people of our experience and will not patroniz your place again.
You may reach me at 2566035772, address: Mr Alspach, 224 Woodland Lake Dr, Laceys Spring, Alabama, 35754.

Yesterday I stopped at Mcdonald's in Spring Hill, I ordered 10 chicken tenders with buffalo sauce, when I got home I had 10 chicken nuggets I paid $10.32 for. I call the store spoke to Manager Marsha, very professional and concerned, I explained I live off 50 and I didn't want to drive back to there, she understood and asked if I would go to the one on 50 she would call the manager and I could go through the drive thru. I thanked her and I went to the one on 50 took the nuggets and my receipt with me, explained to the person in the drive thru she got the manager he asked if I had my receipt yes I do, he came to the window took the nuggets and receipt told me to pull up to the second window, the girl there said for me to pull into one of the parking places, well, 20 minutes and several employee's asked if I was waiting on various orders that were not mine, finally after 5 more an employee brings me my tenders , no sauce, I just left I was over it.
Not a very good experience.

On October 19 went to drive thru, girl couldn't hear me well told me to come to the pay window. At the window I gave her my order which was a boys Happy meal 4 pc nuggets with the yogurt honey mustard and barbecue sauce and chocolate milk. and my grandson also asked for a hamburger with extra pickle, onion and ketchup, ,2 #3 value meals medium sized,' diet coke and regular coke ..I gave her my credit card, told me to drive up to pick up window.. A person comes to the window, said they charged me someone else bill which was 7 dollars and change and she credited me back. My bill was 13.01. Now she credited my card back. That was first wrong thing. NOW she hands me the happy meal, I handed it to my grandson, then she gives me the chocolate milk. Now hands me the bag which was suppose to be 2 quarter cheese, 2 french fries and the hamburger. My daughter passed to my grandson his burger, he opened it and there was nothing on it but the meat., Handed it back to the girl, which in turn they gave another burger, he opened it up, only one pickle was there, no onion and a drop of ketchup. My grandson refused to eat it being it wasn't what he asked for., now she hands me a diet coke and the yogurt. I said, the order is missing my value meal which was the #3 with regular coke. she said its not on the receipt, I said suppose to be I told the girl 2 # 3 an one diet and one regular. They don't know what they are doing in there, whole order was wrong and held up the line 10 minutes. They need training and put on their listening ears. The girl who took the order didn't understand english spoke broken language. The store I went to was 150 Route 17 S. Mahwah, NJ 07430 Had to ask again for the sauces, cause they weren't in the bag, restaurant 12002. If survey helps you who this was the survey number is12002-13221-01917-13385-00130-1

Went to McDonald's, store #19375 Baldwin' Park, California..ordered 2 double cheeseburgers..the meat was do burnt it was black. I as a a frequent customer d McDonald's. Do expect better food service this particular McDonald's i go to because of its convenience close to my home. I've taken coffee back cuz of being cold old..services windowsthrugh drive up dirty which i brought that to the manager. Stood in line 15 minutes or k.her bcuz of customer Did Not get those order right which made the customer be then start to argue. I do believe someone from.your corporate need a to get down to that store and check.it out. I am.a frequent customer of McDonald's for years. But I will no longer patronage at this McDonald's any longer. From a very unsatisfied Customer. Look on Yelp..youll see their ratings

I stopped at McDonalds at Slaughter Lane and Manchaca in Austin Texas at approx. 6PM today, October 20th.
I entered the store and waited more than 10 minutes for someone to take my order. I finally asked a McDonald's employee if someone could take my and other customer's orders. With no apology for making us all wait, your employee stated that they were too busy filling orders for the drive-up window and we would just have to wait and she did not say how long that wait might be. Taken aback by the insensitive remark, I left your McDonalds store and it will be an extremely long time before I visit any McDonalds store.
Something needs to be done about the poor customer service.

First trip to new McDonald's and my order was messed up but I said nothing. Next time it took forever to get through the drive thru line. I make my order but when I get to window my order is all messed up. Next window my order is still messed up! I asked for three burgers but only got one. A very rude person came up, never apologized but said I need to pay more money if I want the burgers. I told them to hell with it, take my food and start to drive away. While I'm moving these idiots start laughing at me! So rude I can't believe it! I call the manager and she's nice and offers me coupons which I'm not sure I want but figure since I work in a grade school I can give them to s student. Well, I'm still waiting after 2 weeks. So now I've been lied to. I've made sure and let everyone in the school know about it plus everyone in the school district. Lots of people! Bad sevice, extremely rude people and liars! Plus slower than slow! I'd be embarrassed.......

Purchased your new item, Chicken Tenders, Saturday 10/14/17. What a soggy, wet mess I received. Chicken Tenders were awful, I have had some bad experiences with some items from your menu, but this was way below your standards. I did not receive a receipt for my purchase. The McDonald's is located at 6409 W. Bluemound Rd.

Shop Manuka MacDonald .. aprox 19 minute waite time through drive through i asked to speak to the manager i asked his name very reluctant in giving it and presented aggressive displayed grandiose behaviour " like he has a substance abuse problem " when I complained re excessive waite time . He made no apology refusded to aknowledge me as a customer refused to take payment for my order because i was complaining or indeed give me my order .. I have never ever experienced this level of rudeness or disrespect from anyone in the service industry let alone from a big Corp brand like MacDonald s .. he is a disgusting human being and a 19 minute waite time in drive through with no empathy or appology " just rage " and rudeness explains his performance levels . Date 15th October 2017 time .. of incident approx 8.45 pm .. . How dare he treat MacDonald customers with such rudeness and disrespect !! I look forward to your response.. yours kindly Dennis Labathas

My granddaughter and I went to the McDonald's on Fairview Avenue in Montgomery, Alabama at approximately 8:00 p.m. We had gone through the Drive through and I ordered the buttermilk crispy chicken for the two of us and two slushes. After paying for my order we receive the two slushes, but we had to wait for the chicken. So we were waiting and I drank out of my granddaughter 's drink by mistake. She of course got upset, so she went in to see if they would give her another one. The manager told her she had to bring in the other one, but I had already poured the rest into my cup. So I went in to see if I could get another one and ask since we had been waiting for at least 30 minutes, if I could get a complimentary slushy for her. The manager then began to say no,we don't give out free drinks, and if you want one, you will have to pay. So I began to give her the money and she pointed to the line and said you get in the line like everybody else.Then she began talking about me to her friends like I wasn't even there. So I said excuse me, and she came to the register to ring up my order. Now a young lady was already there but, she wanted to show her control over, so continued to talk to me in a belittling way. So I asked for a small slushee, and she said we don't sell small, all in a nasty voice. I then told her that I didn't want it. She then told me to get out , get out of her store right now. I didn't move so she had the security to put me out and the security was a big woman who literally push me towards the door until I told her not to push me again, but she did it three times. I am 61 years old, and about to be 62 next month, and I never been treated this way in my life. I am a regular customer of all the McDonalds all around Montgomery, Prattville, and surrounding towns. I am just glad my granddaughter was in the car because we would probably both have been locked up tonight over some foolishness. The young lady is named Eleanor Givner, and she is very rude and inconsiderate. She yelled at me in that store and other people were in there and they were just looking surprised. Other workers were scared, they wouldn't even give me a number to make a complaint. I had to come home shaking and find another manager to get the district manager and call in a complaint.She litterallly has the workers scared and she is very unprofessional. I hope you can get someone else to do that job, because she is bad for your business.

We took our granddaughters to your Yanchep store for a treat, what a joke. The tables, chairs and floors were dirty, the rubbish bin was so full you couldn't put anything in it.
The staff were to busy playing ball games.
I spoke to some young man who said he was the manager and told him how disgusted we were with the condition on the shop, he said he would get someone to clean, it was still dirty when we left.
Also it is the only McDonalds store that doesn't give seniors discount unless you buy a happy meal.
Our first and last visit to that store.

I went to mcdonald westdene, Bloemfontein with my family, the order was mixed up, chicken big Mac is beef, I bought happy meal for kids n there was no juice. Cream soda tastes like water even the water that I paid for I didn't get. Staff members were fighting at a window. I wasted my money and my time.


Went through drive through and placed my order
4 plain CB
2 reg CB
20 pc Chicken nuggets
10 Butter Milk Chicken Strips
2 McChickens add cheese No Mayo
3 Large Fries
1 Large Diet coke
1 Med reg coke
1 med sprite no ice
the order total on one price than it was cheeper . i know that they combined and make meals to help with pricing. Paid and pulled to next window. they asked me to pull ahead was a wait on the Butter Milk Chicken. so i did . I waited for 10 min. the person came with my items and I stated that the order did not look to be enough. so i checked the order. they forgot the 3 large fires. so she ask for my reciept i gave it to her . she stated that the fires was not on there. so she said she could go and find out how much it would coast . I gave her a 10.00 bill and told her to just pay and bring them out. I made statement that the time i had to wait they should be free. and also stated the kid that took order must have deleted the order instead of putting it into meals. so she went in and 2 or 3 min went by . she came out with my money and said no charge but there was a 37 sec. wait on fires. my point is i already waited 10 min for order to begin with. than messed it up and was paying for french fries and yet instead of just waiting on the fries and bringing them and my money same times would have saved time for me. i took my 10.00 back and as she walked away she was walking so slow looking around i just left. this is not the first time that i have waited and have found order messed up and than have to wait again i do not know what is wrong with the McDonald in Paudling Ohio but it is the most aggravating McDonald i have been too. poor service , too slow and always messing up orders.
Thank you Teresa Stahl

I went to McDonalds in Farrarmere. How disgusted am I after I left there. I bought a CHOCLATE OREO MCFlurry and obviously expect everything to be in order. When I got my mcflurry there was no sauce on top and when I asked for sauce they only gave me a splash. Could have leave it instead. I am as a usual mcdonalds customer highly disappointed after the service of today.

I am very unimpressed with the attitude of this manager this morning on 10/13/2017, l often visit this location and witness the manager announcing after a several minutes of waiting on one single lines, that there is always two lines at all times, two cash register is always open. Well this morning I entered there were two customers on one being rung up by the manager on another line so I waited on that line, she then called someone else from the other line ignoring me, she helped that customer and was calling another one so I stated politely that I am standing here, she then rudely stated there's only one line and I am pulling from that line another customer who walked in after behind me said to her she was here let her go before me, I then said to her you stated before that there are always two lines, I reminded her of that and then I walked out before she could further embarrassed me. I find her attitude to be very aggressive and I will advise my friends who often eat there to be aware and to pass the word along to their friends. This location's manager needs to receive some customer service training, I walked away because I would rather file a complaint than to agree with her. I spent my money elsewhere and received great customer service.

This is the 2nd time I've had a problem with this Mc Donald's. I went through the drive through on 10/10 and my bill was only $4.32 but today I checked bank statement, I was charged 2times for same amount. Location is across from memorial Hospital/Greenville S.C.

Just wanted to let you know, there is nothing about "FAST FOOD" that applies to the Mcdonald's in Connellsville, PA (Memorial Blvd). Average wait time in the drive thru (during evening hours - after 4) is 15 minutes. Actually, tonight's wait was 17 minutes at 8:30. I believe the problem is, not moving people forward to one of the two spots reserved for people waiting on drive thru orders. They will seriously keep customers sitting in line at the window (waiting on orders) before moving them forward, so the drive thru line can flow. And I think this is ridiculous. Word around town is "Connellsville's Mcdonalds is the worst!" and I have to agree.

McDonalds in Peyton Co. the buns have been stale. the meat is always cold, fish is old . its like they don't care..HOPE something happens ....

The McDonalds in North Sioux City South Dakota has everyone complaining. Wait tieme for food is 30 minutes.
The person taking orders can't understand English. When you receive your food isn't right. I ordered medium fries twice on two separate visits and both time the carton was half full at best. I made a special trip to see the manager and was told they called in sick. Corporate better do something quick about this location

I was at the McDonalds on Sandy restaurant #36055 and order my 2 for $5 2 filet o fish and 2 for $5 big mac drove up to window paid but never got a receipt when I go to 2nd window and I looked in the bag I was missing a big mac I asked the lady at the window who later I found out her name was Laura she asked me for my receipt and I told her I did not get one , she said that they don't mess up orders I just did not order right, I said that was not true but since I was in my lunch time I said ok can I pay the difference and get my 2nd big mac she was very rude and said no now if you want it you must paid full price which I though was not right since my order was messed up inside, she then said to move forward because I was holding the line but I was waiting for my turn my self and now just wanted to take my food and leave but still trying to stay calm I moved to spot #2 she did not come out to help me I them walked inside and asked to be helped ill pay the dIfference and ill take my 2nd big mac and leave she said now I need to pay full price and she cant help me from all the years I been going to this McDonalds I have never had a problem with my orders or been mistreated by any of its employees for sure this changes and will not be going to this McDonalds again.AGAIN THIS WAS AT THE SANDY LOCATION STORE #36055

McDonald Restaurant #19456
NY 32/ NY 23
Cairo, NY 12413
Tel# 518-622-8720
At 10:15 E.S.T. the Assistant Manager was belligerent and would not honor a Survey for a buy a sandwich, get one free. I also spoke to the Manager and Franchise Owner Manager and received lip service. Very poor way to serve a McDonald guest.
Yo can contact me at 518-653-3638

This morning 21st of sept about 830am in new town Wellington Mac Donalds drive through, I had a incident with one of the staff members there. As I pulled up in the drive through I had wined my window down as I attempt to turn my music down the team member over the speaker said turn your music down and don't be so rude, before I could turn it down.due to volume button faulty. eventually had turned my music down then told me he wasn't going to serve me and to leave the drive through I thought that was abit rude and asked for his name he refused to give me his name and left fuming because I was late to work getting my sons breakfast down at the basin reserve Mac Donalds then back to day care in newtown. That was bad customer service and I am a regular customer to that Mac Donalds because I am local BuT having that experience this morning wasn't a good start to my day if this could be actioned and dealt with that will be much appreciated.

I went through the drive through the drive thru at that location on 183 and Central . I ordered 2 cheeseburgers large French fry and large chocolate shake .
When I go to the window for my food - She attempted to hand me the shake, I told her I asked for a Large Chocolate Shake.. She told me that it was a chocolate shake, I told her is was not. She again insisted that it was, The shake may have had some chocolate syrup in the top part but the bottom of the shake was white. I do not like vanilla ice cream and asked her if they could put chocolate in it and mix it up .. (Hence the request for chocolate shake) . Someone came and got the shake and the girl asked me to pull up to waiting spot 2. I told her ok , as I started to pull off she told me to hold on, so I waited, she hands me the shake and it looks like they might have attempted to mix what little bit of chocolate they had on top but didn't even mix it . I didn't realize it was so difficult to make a chocolate shake, but it appears that you are overloading the location with so many types of coffees, drinks, slushy drinks they don't know how to make them. I took the shake from her hand and told her I was not happy with the shake but apparently they didn't understand the request . As I am leaving to pull out of the parking lot to head back to work with my food- I reached in the bag to get a French fry- (which was really why I went to McDonalds) and the fries were cold . ARE YOU KIDDING ME . Trying to rush me out of the drive through line , cant take the time to mix a shake properly and then give me cold fries. Not life threating issues of course but very disappointing. I won't be visiting that location again but I thought you should know how horrible the service was . And it was 11:40 am. I don't have a problem waiting a few minutes for my food to be done right . I do however have an issue with poor service and cold food.

I ordered breakfast on September 18. Two gift cards were swiped and they both said: transaction not approved. I was not given a response as to why two cards were not going through, such as: maybe the system was down. Is there a way that workers can check to see if systems are down? Just imagine the embarrassment of having 2 cards rejected! Fortunately I had my American Express card with me, so I was able to have breakfast this morning! I called the McDonalds 1-800 number to check my balance and there was money on both of my cards. This happened at the McDonald's at Louetta Spring Crossing, Spring, Texas.

After going to McDonalds on Southwest Boulevard in Tulsa, OK for over 4 years every other morning during the work week, I had a terrible experience with this McDonalds and will never, ever go back. I saw the add Sunday night for either a sausage muffin or sausage biscuit with a hash brown for $1.50. We went there this morning and requested the muffin and hash brown and they told us that they did not have it. We got to the window and asked why they did not honor their TV add since they do have muffins and hash brown, seems simple to me to honor the add and not hold up the line and argue with us and make a regular customer mad, but they chose to do this anyway and were hateful - I will NEVER go to McDonalds from now on - Carl's Jr. here I come!!!!!!

Good morning
In Cape Town there is a taxi strike this morning. This morning, as I do every morning after I drop my child at school, I stop at the Plattekloof McDonalds for a cup of coffee since I only have to be at work at half past eight. The time 7h42.
Upon getting there, I tried to open the front door, but was shown, via a hand sign by the person behind the counter, to " go around", which I interpreted to be the door around the corner. Get there, but that door is also locked. Back to the front door and knocked, only to be shouted at by the person behind the counter that " their is a staff shortage, go around to the drive through".
I cannot begin to describe how outraged I was by this behaviour. A list of questions come to mind:
1. - you don't shout at the customer from behind a closed door.
2. - are the staff trained on how to deal with events such as these
3 - why is there not yet a sign on the door
4 - where is the night staff manager ( or was this member the manager?)
5 - oh!, and the best of all, there were customers inside the restaurant already. How did they get there?
The training of this branch's personnel has been a concern since I started going there about a year ago, and there are some other points to be addressed as well:
1. As I mentioned, I am a regular customer who orders coffee every morning. Every morning I have to ask to be given a tray, not offered.
2. No eye contact is made when I place an order. I have to fight with the conversation going on in the background ( between the personnel) to be heard. Not a "good morning, please may I take your order".
3. Trying to have a telephone conversation on your cell phone or the person sitting across from you, is out of the question, since the conversation between the personnel is too loud.
This is not the way I am used to or expect to be treated as a customer. The personnel is not at all client orientated, and carry on as if they are in their own kitchens at home. NO, absolute NO professionalism whatsoever. NO pride in their work. The customer are treated as an inconvenience which have to be gotten rid of as soon as possible, so they can continue their private conversations.
Please address this matter urgently, since this branch of McDonalds are not living up to expectations whatsoever.
Regards
Dee

On Saturday sound 7 pm I entered the Foote Ave location and placed an orderived for 3 adults and 4 children. I waited over 20 min for my food, patently bc I myself worked in McDonald and know dinner time is high volume. When my friend received his promotion sandwich the chicken gauqamoly, the chicken was dry to the point we couldn't even bend it to brake. When my friend asked politely for his chicken to be replaced he was told it was with in shelf life, and if he wasn't happy with that chicken he wouldn't be happy with any chicken. And there was NOTHING HE COULD DO. I then approached the counter and asked if he really just told him there was nothing he could do. I myself was a manager and know it's nothing to just replace the chicken on a $32 order. So I then took out my phone to take a picture of the sandwich and get his information to report to corporate. At that point my husband then began to record. The Manger tells us we need to stop talking pictures and videos now he will have us arrested. At this point he go's back to the office, I had recieved the information I needed and went back to the play area to join my kids. About a 30/45 min later an officer came to excoriat myself and my children off the property. I then upset and in disbelief posted a picture of the food I received and explained the situation. At witch point Deny Coca, his friends, and a few fellow employees begin to comment there opinions. Comments such as "we should have spit on it if it was to dry" to "his manager said he was in the right" . I myself have worked for the company and know that this is not corporates hospitality standards for management. I do not reflect one person actions on the company. I do expect the issue to be addressed.


McDonalds 111 Fisherville Rd Penacook, NH 03303,
I went to this store today 6/28/20 and was humiliated by manager Jake, again! I went to get a Mocha Frappee the other day, and when they went to scan my app it didn't scan so Jake tried to talk me into HIS fact that Mocha Frappees are not considered a McCafe drink? He was quite adamant so I couldn't use my app towards a free Mocha Frappee?
Yesterday I placed an order at drive through for a 6 pc chicken McNugget and 3 hamburgers I watched the bag checker check the bag! When I got home I had only 2 hamburgers and 6 pc McNugget I was very upset as the only burger I didnt get wasn't mine! I WAS a regular customer! Jake the manager then asked if I called and I told him no and he used a condescending tone to tell me since I didn’t call there’s nothing he can do? A HAMBURGER? At that point I said WORD FOR WORD TO MANAGER JAKE “NO I DID NOT CALL BECAUSE I WAS PISSED AND I DIDN'T WANT TO RIP SOMEONES HEAD OFF, I FIGURED AS A LONGTIME CUSTOMER I COULD GET THE PROBLEM TAKEN CARE OF AT THE STORE”? AGAIN I SAID “ I DID NOT CALL BECAUSE I HAD NOTHING NICE TO SAY AND I WAS PISSED” I DID NOT SAY ANYTHING ABOUT DOING ANYTHING TO ANYONE THERE ONLY WHY I DID NOT CALL AND IF HE STATES OTHERWISE HE IS NOT TELLING THE TRUTH! He then refused me total service and banned me from the premises? Over a hamburger I was charged for and NEVER got? I believe that’s a crime? Not the first time missing items! Not impressed with Jake the manager, over a HAMBURGER?
Don Wheeler
1 Flamingo Dr Concord, NH 03303
whlrdj@yahoo.com

went to your Mcdonald's at 3898 cleveland highway dalton georgia on june 17th 2002 walked in the store because there was a lot of cars in drive thru stood there for quite some time waiting to order not one person even acknowleged i was even standing there out of 5 people in the front working on getting drive thru their orders i even asked who is running the cash register and still got no response the was 1 other man in the entire place waiting on his food. Not one sole would wait on me . I even said if no one is going to wait on me then i will go some where else and still got no response so i left and went some where else and ordered food and spent my money else where.

Every time I go to the McDonald’s by my house I’m greeted with a shitty service if anybody even answers the drive-through but tonight was even worse because I got to the drive-through and after sitting for 20 minutes finally got up to the speaker and was told hold on rudely by the Employee that somebody was stupid enough to put on the drive-through. Then I sat for another 20 minutes with her not taking any orders they had no cars that they were still getting food out to you there was no one ahead of me and I said this is the worst service that I’ve ever gotten any McDonald’s and it’s consistent here and the same employee Said then leave. First of all if she’s too stupid and or lazy to run the drive-thru she shouldn’t be working there at all, let alone on the drive thru. Second of all, why is this the only McDonalds that consistently suck around me? I once went through the drive thru and wasn’t helped because the employees were physically fighting inside and another employee opened the window one of the ones that had been fighting said fuck you to me....are you freaking kidding me?

I had 3 order of fries
My fried where fried very very hard & extra crispy u could literally break them in half they were crunchy
Then they forget to give me my large sweet iced tea with my order
The burgers were cold
They quality of food was horrible

I live in east meadow new York for 60 years. I went to the east meadow store yesterday and they charged me $20.80 for a Big Mac and a Quarter pounder with cheese meal. Are you people price gauging because of the coronavirus???

I would like to know if this food chain excepts discrimination at any restaurants. I had that experience in Kalamazoo, Michigan. Mcdonalds #4323
5530 gull road. I drove up in the fare end lane to place my order and the person told me to wait, that was fine it was on the busy side. I noticed that a car pulling up to the inside lane to order and when I was hearing her ordering I was like why was I not to matter and I had to wait and I was in my lane first. I let the guy know I was not happy how he made me wait to take my order. Was it because she was black like him and I was white.
Do they use cameras in the drive thru so they have their color picks on who gets to order. Make things even plane to see about race when I drove down the road while eating my fries I started eating my cheese burger, I took two bites and to find no hamburger on my cheese burger. I asked my wife to look at the other one and it was the same NO HAMBERGUR on my cheese burgers. They did this on purpose. I want action done on the management and the person who took the order, Did he tell the person who made the burgers not to put any hamburger on the order just to be smart a??. All this took place on April 25,2020 at 117 PM. I am sure that this has happen to other people and its about time someone gives him the pink slip or this location is going to have a lawsuit on their hands.

I have been going to the McDs on Sprague in Spokane Valley ( U - City) for years and have had good service and good food. But lately the new manager not sure his name but he is very rude to his employees and customers. As I was waiting for my food he cursed at one employee named Justine for no reason at all and she was so embarrassed. The French Fries the last 4 times I have been in taste like dirty grease. The Quarter ponders and cheese burgers are just thrown together because the manager is yelling at them to hurry up. I normally don't complain but I think the management at that store needs to be serious looked into.

Hi!
I'm sorry I truly try not to complain too much, since things happen, but the McDonalds store number 24939 in Pittsburgh Pa has more often than not messed up my order.
Today was the last straw though. I ran through the drive through and got the extreme bacon meal and a salad and a parfait. I had to wait for my sandwich to be mad which was fine. The trouble began when I opened the box to eat, the burger looked like it had just been slapped together and thrown in the box. Cheese was more than halfway out on the one side of the bun, but the meat felt like it was on the other side of the bun. Whatever though as long as it tastes good i was ok with the looks. Took a bite and half of the meat and a lot of the sauce (bun was sloppy with sauce) came sliding right out of the bun and down my shirt. It seems like the part had been cut in half, probably when they were checking to make sure it was cooked. Now my shirt is ruined with grease/oil marks and to be quite honest not much taste in the burger.
Again I don't like complaining, I've gotten salads without the chicken or wrong dressing, wrong salad sometimes things I've paid for I don't get etc...
I have called the store manager once or twice to let them know what has happened, but this time with my shirt now being ruined...I've got to say something.
Maybe if you could mention to the managers/assistant managers to be just a little bit more careful sending food out that would be great and appreciated.
Thank you for your time and have a Blessed Day.
Rebecca L Kopp

On 14 July 2019 while traveling on the NY State Thruway, Ontario travel plaza, on I90 Westbound, I and my wife stopped to use your facilities and purchase a large Diet Coke for herself and a medium coffee for myself. After purchasing said items I reached for the coffee and picked up my coffee cup in the middle of the cup. As I picked up the coffee cup the lid came off the top of the cup and the hot coffee spilled all over my right hand. I immediately pulled back my hand and uttered a mild expletive (GD it). I did not use excessive force or was negligent in picking up the cup. It was then that it was obvious the server had not properly secured the lid to the cup.
The server, an obvious teen whose name I do not recall, just stood there and looked at me. She said nothing and did nothing. I asked her for some napkins so I could clean up the spilled coffee. I wiped the counter clean and as I did that my wife asked the server for a cup of ice. The ice was to cool off my hand. It was then that the server asked if we wanted a lid for the cup of ice. She offered neither an apology, to clean the spill nor refill the coffee that spilled. She never asked us if I was okay. The server's inaction is incomprehensible. She had no clue what to do or say. Sad and bizarre. Perhaps she is a candidate for McDonald's Kindergarten and not the University.
I only send this complaint to make you aware of one of your servers. I have always maintained that McDonald's coffee is the best on the planet and will continue to purchase and consume it. I obviously will be more careful in picking up the coffee cup and I now know not to trust your servers. I prefer to drink the coffee and not wear it. Thanx.

Just saw a manager threaten an employee for not thing the trash up right. He jumped all over the man for not doing it the way he wanted it done. And he did it In front of customers. This happened on Fields Ertel Rd in Mason Ohio on July 18, 2019 at 6:40 am.

I ordered a 2 Big Mac burgers and when I got home there was 1 Big Mac burger and 1 Spicy Cajun Chicken burger. I had to eat the burger because it was to far to go back, I live in Pretoria Gardens and got the food in Pretoria Town. I mean that is bad service.

Dearborn Heights Mi. Telegraph Road July 15, 2019 around 12:00 noon in store - ordered hot cakes and one senior coffee received hot cakes waited and waited for someone to pour coffee the manager or the employee that took the money wanted to help I waited 14 minutes two employees said someone else will get it finally the same person that said she is busy taking orders did pour the coffee while the hot cakes were cold when I sat down it was so obvious because I was white older man they were all black. THIS PLACE HAS A RACE PROBLEM THAT NEEDS TO BE FIXED.

McDonalds on Old St. Augustine Rd. Jacksonville, Florida 32258 (14151 Old St. Augustine Rd. Jacksonville, Fl. 32258)
This McDonald's has to be the worst ever. I work at the hospital, Night Shift (Baptist South) and have sent several people to this McDonalds
who are looking for some where to eat during the late night hours. EVERY TIME they come back upset, they would say "NO ONE would come to the take out window". Now its my understanding this McDonalds is a 24 hour place of business, and should have employee's working there.
There was NO signs on the doors or windows stating that the place was closed and there were employee's spotted inside the business.
This seems to be an on going problem, hopefully you can address this issue.

the downpatrick store us staff still wank in the sauce

i bought some breakfast at 11:30 pm at store 11810 when it my turn to wait for my food i was told to wait in the mobile app pick up.I did not order with mobile app i paid cash.Wainted 10 min and 10 others where serverd there food WHY?? Why should i have to wait and let others behand me be servered there food and this is not the 1st time This one of the reasons i don eat McDonalds

I live in Miami and the McDonald's on University Drive and 199th Street in Miami constantly says that their ice cream machine doesn't work. Well their ice cream machine hasn't worked for over a year. They just don't want to make ice cream products for their customers because it takes too much time. Not very happy

Don't like the new mcnuggets. They are tasteless. Don't even taste like chicken. Please bring the old ones back.

I was trying to go im the lobby on Friday 7/05/2019 at 12:22 am when the red head heavy set manager yelled from her car and told me the lobby was closed thats when i smelled marijuana coming from her car. So i processed to go to the drive thru and thats when the girl working drive thru told me that they were having technical difficulties with the computers. So i left. I am reporting this now because this isnt the first time that this has happened to me on this managers shift. She is rude and so is the girl that works drive thru.

I don't expect a whole lot from fast food but this I think is a little much. My last three trips to the McDonalds on telegraph rd in Flat Rock,Michigan went like this. First I get two cokes, 1 should be diet so I ask because a button isn't pressed in, which one is diet, say thanks and move on. I'm diabetic and you can believe me it was not diet. It didn't taste like diet but I thought it was just me. But knew later when my blood glucose went up over 500 it wasn't. My next trip I order a slushie, get the wrong flavor, Ok so have it changed, My third trip was the the deciding factor for me to contact you. I ordered a#1 and a #2. Both should have been medium so I understand why the cokes weren't marked again for which was diet because they gave me a medium and a large so I asked, thanks and go on my way. I get home and guess what, I just ate my first Big Mac with only one beef patty. Unreal! Thank you for your time

i went thur the drive thur today and ordered 20 chicken mcnuggets a mcdouble with medium fries and a large coke and a large water the mcnuggets were cold and i only got 8 in one box and the other there was 7 nuggets i also wanted some honey mustard for dipping and did not receive any and no napkins and the coke that i ordered tasted weird and then they charged me 75 cents for a water i am so upset about this i dont know if i will ever go back also i was going to say the fries was not a full box but only half

My husband and our kids went to Macdonalds on July 7th. We were shocked at the cost. Over $35.00. We always considered Macdonalds affordable. We will no longer be going to Macdonzlds they are definitely not family friendly

I was at the McDonalds drive through in Sioux Falls sd in West 41st st and ordered a large coke and a medium caramel iced coffee. I paid for my order which was $3.21 and I never got my receipt. I was in line for over 20 minutes I am still in line waiting for the manager to find my receipt to give me to cal this in for a complaint. The manager never came with my recipes so I had to leave. Very poor service

The guy at the register is taking money

friday 6/28 I ate at the clinton, ma. mcdonalds. it was 11:30am ordered a dbl. quarter pounder, large fries, and large soda. the burger was dripping in grease, now its before the lunch rush so how come the burger was so greasy. also the fries were old cold, dry, uneatable. the manager was outside in the parking lot at her car, maybe on break, who knows. it was the worst meal I've ever had at my local McDonalds. I wont go back there any time soon they dont seem to care about quality. I'm older, on a tight budget, and cant waste my money on uneatable food. someone should check into this situation. I will let the senior center in town know about situation, also the AARP so others know how poorly run it is.

I was working late and returning home and went through the drive thru at store #3464 in Conway SC...I got inline at 1130 pm and finally at 1155 pm my order was taken...I had to wait another 10 minutes until I actually received the order to which the order was incorrect...The frappe that I ordered was melted and warm from sitting and the fries that I had ordered were limp and cold and to my opinion non edible...The chicken sandwiches I ordered were both cold and I ended up just discarding the entire order...Since it was drive thru only there was no one available to help me with this issue and I got so angry I just went up the street to Burger King where I actually got some service and warm food...I spent 10.90 for a bag of cold food and a melted frappe...I will never stop at this facility again...I would hope that management might actually keep enough staff on to handle a Friday night business and take enough pride in things to improve...I wasted $10.90...My ticket number says order 67 sequence 066415...This is totally unacceptable and I will tell anyone that may ask me a place to eat in Conway SC to avoid the McDonalds...I realize my not using your facility ever again will do nothing to your profit margin but that is my problem...Don't spend the $10.90 all in one place like I did...Steve Wheeler


yesterday food and service was terrible. asst mgr replaced the breakfast sandwiches with another batch of the same and it again taisted poorly. I went in to visit and the mgr Linda at the Hollidaysburg, PA store was texting and sitting in a chair at the register failing to serve me as she should have. I was upset at the whole dang situation and expect so much more from this company.. POOR SERVICE AND FOOD !!

The worst a $10 meal I would feed to my dog.and as I figured no response from you end .no napkins no ketchup.lettuce was unbeatable it was from the rind fries were hard and cold .should I go on.

Every day this week, Not receiving UNSWEET tea when that is what I request. I do NOT drink sweet tea, cannot stand the taste of it. I always order UNSWEET tea, but this week Lafayette Dr. in Sumter, SC seems to be out of it or just doesn't have it. Tell them at teh drive thru, ok, tell the first window and even tho she changes it and they "accept" it, I STILL get served Sweet tea. Once or twice I can understand but no this has been EVERY DAY THIS WEEK. And since I am going to work, I cannot come back and have it changed and furthermore I should not have to come back to have it changed. I won't be leaving the line anymore before I have tasted what they have given me. DOn't care how long it holds up the line, I won't be moving to the front to wait either. I will wait at teh window until I get my dang tea the way I ordered it. It really isn't hard....
PS: This location has been doing really great lately, until this week. I don't know if it's the person taking the order or the one's who give it to you at the pick up window, but SOMEONE needs to get it together. This afternoon at lunch, I told the order taker UNSWEET tea, she put on the screen Sweet tea, told her to change it, she said to tell the first window, I told teh first window, she told the pick up window. Got to the pick up window, she handed me a tea, I asked if it was UNSWEET, she says"Oh yes Maam! THIS is Definetely unsweet. Nope! Got back to work took a sip and SWEET tea. Wouldn't order it if I didn't want it.

This is small compared to BIG complaints but it's BIG to me. I never, and I do mean NEVER, receive good service at McDonald's anymore. Most of your employee's are rude and nasty(My experience). I don't know what has happen through the years. I called and put in this complaint. I was sent a free meal (or) doz. cookies for the offense. I didn't want anything free. There was a pack of Apple's that come in a Happy Meal thrown at me in front of my 8yr. old grandson because I asked that it not be put in the box with the hot food. This I swear on my dead mother! Location, #15571, June 13th, 7:44pm. The person's name is, Raquel. I was told someone would call but they did not. It felt like I was some kind of animal. My grandson will miss Happy Meals. I appreciate you listening if this reaches someone's ears.

I went by this morning on my way to work for an iced coffee. I sat in line waiting for quite a while when there were only 2-3 cars in front of me. When I was the next in line to pay I saw the cashier at the window you pay at snatch money out of the customers hand and yell at him, and then turn and yell into the store. She stood there talking with him for 2-3 minutes before he drove off. Once I got to the window, she was short with me, on her phone, and didn’t even give me a receipt.

Today at the 6876 Michigan Avenue location, I waited my entire lunch period for fries. The staff was rude and unprofessional. However, my main complaint was when I received my food by a worker with dirty hands. As she handed me my food, I noticed green phylum on her hands. I am not sure if she just got done blowing her nose or couching in her hands. I called the manager and she was abrupt and unprofessional. I am a teacher and my lunch period is scared and I wasted it patronizing at this establishment. Not only do I have nothing to eat, I was left with no time to go any place else.

I went to McDonalds to get a big breakfast i get home and i have a coffee that should be black instead i have a coffee with milk in it . then comes the breakfast, i have eggs that are over cooked because they have brown stuff in them and to top the hole thing off i couldn't eat the biscuit because the person making the food did not ware food handling gloves and handled my food with his hands so i ended up tossing the hole thing out you owe me 5.99 i do not want anything for free meals either i am done with McDonalds. you need to hire people that care about what they are serving to the public. The person that took my order look like she didn't want to be there or care about her job. I think you can do a better job at who you are hiring and screen these people better.

Went to the mcdonalds #7691 6:17 a.m. and I had the worst service there it took me 45 minutes to get sausage mcmuffin and a orange juice ,that is ridiculous I started out in the drive thru but that was not moving so I backed out along with several other cars I went inside and what a rude awaking there was one person waiting on the drive thru and the counter also and there were several customers in there also and that person was very slow one speed not a bit concerned about customers waiting.
This isn't the first time I have bad service at this mcdonalds the worst one I have ever been to, need to work on getting a manager that can get this place in shape other wise close this store.
Thank You
jsternod@hotmail.com

In 6/3/2019 I went to store number 4138 which is about 4 miles from my home. This day I ordered breakfast for the entire family which was biscuits and mcmuffins and 3 big breakfasts with extra sausage. Couldn't get a receipt because the paper roll was out at register and they were so short staffed they didn't take time to replace it. When I got home there was no cheese on any mcmuffins and no extra sausage that I paid for and one big breakfast didn't even have pancakes. Needless to say it took 20 minutes to get my food that was cold and not the way I ordered. I went back to address this without printed receipt mind u took food back and because I called with the issue the had it waiting on me and it was somewhat hot. This place needs a surprise inspection. Most of them stay on the cellphone and texting or cutting up with each other. I've seen them forget people they ask to park and wait for food and the customer have to come in and get their order.
So on 6/4/19 TKT#282 I made sure I got a tkt this time. Before I placed this order the lady at the register was running her mouth at a customer because he expressed his desire no to wait on his food and wanted a refund and she told him that he needed to understand they where busy and he wasn't the only person working so I knew I was going to have a nice experience as well. My kids mcnuggets where hard and the milk warm because she sat that out first before they started on my food order, large order of fries where a old batch and I ask for a fresh dropped basket. Ive been told the last 4 times Ive been they don't have the sweet chilli sauce for the steak house burger. I could go on and on but I wont. Ive seen them sell me breakfast after telling a family of Mexican decent breakfast was order and they where trying to order the same as me.
Im bringing this to your attention because Im a business owner as well and I couldn't keep my customers treating them like this. I see the one star rating and I know why its only one star. Its in a great location but someone need to crack the whip on these workers. They think its a party in there and we are there to watch them dance or be on the phone. I do have a copy of my last receipt but I haven't been back. I enjoy your food but this place needs a wake up call.

The beef on all my 4 burgers was rare did not realized until arrive home.
Store: #37996. It happen to a customer while I was waiting. Thought it was an aberration. But no.

Monday June 3,2019 - McDonald’s at Joppa Road and Old Hartford Road - 11:15pm; store advertises as to the lobby being open 24 hours but when I get there the doors are locked. The manager, who was extremely rude and unprofessional, screams through the drive thru window that she is not opening the lobby and tells me to use the drive thru. First, the lobby is supposed to be open 24 hours and that is according to store hours printed on the door. Next, I’m tired of using McDonald’s drive thru because here lately I always have to pull up and wait for what is supposed to be “fast food”. Lastly, the manager inconvenienced me because of her staffing issues. I understand safety but they could have posted a temporary sign stating that the lobby was going to be closed for the evening. That manager was extremely rude to the point where my family and I will no longer visit that McDonalds.

I though McDonalds had senior discount as I used to get at this store, 8201 Steilacoom BLVD WA. 98498-6156, the lady manager who has been here a sort time said McDonald's never offered a discount for seniors of Military discount...she's wrong...their ph number is 253-582-3540, store number 10678
Appreciate your looking into matter...have lived close by here for 16 years, had a discount before...now nothing??
Regards
Terry Spain

i keep going to this Mcdonalds because it is by my work and they are always out of stuff-today was no dipping sauces and no tea and some other drinks. Finally left. this is a very busy site and is kept nasty Looking and always have to pull up and park for your meal. Needs major improvements

I have attached an image of what my complaint is. I order the quarter lb. deluxe, very specific no onions. I was going from meeting to meeting had not eaten all day and now just something quick on the go. I was asked to wait since it was a special order, which I get so I drove to parking #1 and waited. When it came out and I got to my destination to quickly eat before running into another meeting I find a cold quarter lb. deluxe with onion piled on it. With the onion allergy I have it was useless to me. To stop somewhere else and pick something up was not in my time schedule.
So so upset. Wasted $5.77 and still no food until after my meeting which will be around 3:00.


yesterday I bought mcfeast in mcdonalds pritchards for 70rnd medium meal,it ddidnt have those juicy source I called them & spoke with Tryfina she said I must come the following day around past 1 I went to the store waited for so long was not assisted at all I went there for nothing my problem was why tryfina couldn't assist me as per phone conversation I felt so stupid & asked if they will assist me or not they wer busy saying it looks like this coz I took a pic on my phone this lady called another person who works there to come tell me this looks fine anyway jeppe mcdonlds is the best in our store we always buy there me & my staff from sportscene weve never had a problem,i wanted to get something to eat but I thought to my self im not buying there ever 0638936545

I visited this McDonalds at this location, 615 N Federal HWY, Ft Pierce Fl 34950. I was treated very badly at this location. By a cashier name Sam on 5/29/2019 at 3:30 pm KS#2 . The manager show no interest in the problem. The cashier refused to take my order after I informed her. what she did was very disrespectful. After the cashier asked me for my order. I started given her my order, in the middle of my order. She turned away from me and started joking with a co-worker. I informed her I didn't appreciate her turning away from me in the middle of my order like that. Her response was. I know how to multitask. That's good to multitask, joking with another co-worker isn't in the middle of taking an order from a customers is not multitasking. Then the cashier refused to take my order. The cashier turned to the manager. The manager is Rosa. Rosa turned around and started taking my order. The manager was not concern about the problem. After I received my order of cold fries. I asked the manager for the cashier name and her name as well. At that point the manager wanted too know what's the problem. Due to the fact the manager (Rosa) showed no interest in the problem until i asked for her name. I chose not to tell her in front of the other customers.
I live about two miles from this location. I visit this location often. I will not return to this location until get feedback from this complaint. My name and location: General S. Platt, 1901 Barcelona Ave, Ft Pierce, Fl 34946, Phone 772-323-5538.

Decided to go to Mac for a good hamburger set up, they are usually just
good as in America.
But, you will not believe this one. We ordered our usual super big
hamburger, and was told it was in Pork, not beef. Did I hear right? A
hamburger from Mac made with pork? The guy said that they did not have
any beef and substituted pork for all their hamburgers. I figured that
in America, no beef meant no opening of the restaurant for that time.
We said no way, and went across the street to a new place called "Max."
They did have beef so we ordered one. Just as good as Mac's of the same
size, but will not go there again, and will return to Mac, as long as
Burger King is out of the way.

hI, I went to the Sunnyfield Morecambe outlet ordered 1 frozen strawberry lemonade, 1 small coke .1 small oasis 1 happy meal wrap 1 happy meal nuggets
cost £7.55
When I got the frozen strawberry lemonade, I noticed that it was not frozen, so handed it back, after a minute a girl said "yes, that is frozen " and handed it to the lad serving to give back to me, I still was not happy but because I had my children in the back of the car I took the drink back, as soon as I took the drink the red colour went down to the bottom of the plastic cup and mixed with the yellow lemonade, at this point it was too late to go back as we had moved car and a big queue was behind us,
When we got home the Happy meal wrap was spicy which no one said spicy and so that could not be eaten and who wants an unfrozen drink?
I feel as I already complained, while there, the staff should have looked closer and taken my word for it instead of shoving me out as for spicy wrap what kid wants that, just one last thing that I'm sure you are aware off and that's soggy straws (no nice)
Regards Stephanie Bham Date went to outlet 26/05/19 time 19.40.21 number on top of reciept 2060 12 digit code MMX-4FD9-3G6L Store 0665


1Wny is it that your food in Parker AZ doesn't have to taste like your food everywhere else?

Terrible, unprofessional! Never will go back again!

I'm 5/25/19 at 730 a.m. I went through drive thru at 18th pine in Niagara falls ny. I ordered two steak bagel meals which is almost 16.00$ and to me that's expensive for three items but it's my favorite sandwich on the menu . Both the bagels were burnt to a crisp. So hard it almost broke my tooth . It felt like It was gonna. I could've played hockey with these bagels. I am disabled and had a ride I don't drive so I couldn't go back and exchange it today or even tomorrow . So please a refund would be nice . I worked at McD's on nfalls Blvd for yrs and no way would I ever let a sandwich that hard to leave my kitchen when I ran the line. Should be ashamed of themselves in pine. The bagels were black that's how burnt they were . Needless to say I threw my sandwich out . Please contact at my email or phone ty

why is McDonalds 10506 follansbee wv start charging .50 for small cup of ice or water to put in coffee to cool down have been getting ice for coffee for very long time no other fast food charges for small ice or water

I purchased Hot Cakes and Sausage, and one hash brown this am from the Mcdonalds in Colchester VT. I bit down on something while driving and eating the hash brown, and it appears to be a piece of black plastic that came out, and there was another black plastic piece in the hash brown, this was cooked right into the hash brown, as if it was mixed in during production, not from your location.
Thanks-Jennifer

Last night at approx. 8pm at 9970 Bustleton Ave McDonald's Philadelphia PA I experienced the worst meal I can ever remember at Mcds. it started at the register where I asked about salads 3 times and couldn't understand the cashiers response even after asking for the 3rd time I finally just ordered a cheeseburger fries and a drink and a chicken sandwich for another guest..I tried to make the best of the situation as i was already aggravated but there was so much noise being made by the workers especially the man taking the trash out and putting in fresh bags in the cans I could barely talk to my guest . he made a n awful racket in each of the 5 receptacles. needless to say I couldn't wait to wolf down my meal and get out of there. I thought about filling out a complaint form but it wouldn't allow me to send form without my location information which I won't give for fear of retaliation so this was my best option........

People at drive thru do not know there menu
They take orders. Without knowledge of what McDonald’s has to offer
Order a special
Confronted person taking money
She told me I am getting what I ordered
Asked for coffee light
Got black
Unfortunately I realized she didn’t speak English well
Shouid not be taking orders
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