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McDonalds

1.0
1,321 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Allison Sexton

Oct 4, 2023

I ordered a quarter pounder with cheese and fries.

The staff never served me, and I was the only customer there.

Another customer later came in and ordered three burgers and three fries.

They served him.

He helped me by translating in Spanish.

My Spanish is ok, but I can't speak very fast.

The staff laughed at me, I asked for a refund.

They gave me cash.

I asked for the manager and they all pointed at each other laughing calling each other the manager.

The boss (I think) ended up grabbing fries, eating them, and then laughing at me.

I am a teacher and have siblings that work at McDonalds and was appalled by this behavior.

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Anna

Oct 2, 2023

My food was really cold and they refused to give me new stuff!

And I saw one of the managers (I think) touch my food after handling garbage!

This was I think in the tillsonburg area...

I don't know I'm not from there

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Katelynn Imlay

Sep 28, 2023

I’m a manger at store number 1739 McDonald’s located in Kingsport Tennessee.

It’s literally getting so hard on not only myself but also my relationship with my partner and my children.

We are literally so short staffed and they won’t hire anyone.

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Andrew Mcbeath

Sep 24, 2023

I have been going to the Nipomo California McDonald’s for 12 years.

I have never had any problems with him.

I’ve always behaved in a great manner in the other day a woman mentioned to me that she wanted to go to a certain movie.

I said well if you’d like to go as friends, we can go to a movie if you’d like to go strictly as friends, she took my phone number down four days later a manager banned me from the restaurant for that, I was so offended.

I am going to take legal action they discriminated against me based on age, race, and physical disability the trifecta it is against the law in the state of California to discriminate based on any of those issues

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Hlengiwe

Sep 23, 2023

Makhube londiwe gave stinking attitude after I complained to for serving three cars that arrived after me at the drive thru,even when she was giving me the speed point she didn’t show her face just the hand.

For the first time I received this horrible service

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Ms lily

Sep 21, 2023

Hi...

I was made order in advance time on 21:00 pm...

But until now didn't receive my order..very disappointed no one staff from McDonald's inform why my order late deliver!!

It was almost 1 hour to wait my order!

Why famous fast food restaurant got this bad service?

I paid expensive delivery fee for this order but this what I get!

See the email time that I received from McDonald's!

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Angela G Felts

Sep 21, 2023

This the 2nd time I've came to this location in 3 days and I was ignored I'm still waiting for someone to take my order and it's been 17 min that I been standing here the one lady that I asked had a very disrespectful mouth and attitude.

There are 5-6ppl here and there not that busy the man behind ordered his food in the store on that screen now their telling me that I have to do my own order on the kiosk so I've waited 20 min for them to tell me that and now I'm getting my food I been in the store 29 min for 2 sandwichd

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Brenna Colley

Sep 19, 2023

I’m disappointed with McDonald’s 1450 Lyell Ave Rochester, NY 14606 service was awful 9/18/2023.

First of all, I entered MsDonalds and got on line.

I waited waited about 20 minutes.

Second, finally, I ordered 20 chicken nuggets, small chocolate shake and onion rings.

The employee handed small chocolate fast.

I waited for food about 30 minutes.

Another employee I paid for meal didn’t hand me order number with receipt.

I asked how soon food ready?

I don’t have receipt with order number.

The employee gave me dirty look and sour attitude said I DON’T KNOW!

He walked away.

Someone was on line with me pointed the bag.

I took a look only chicken nuggets no ONION RINGS and shake straw!

I looked for straw and it was empty box.

Someone gave me straw.

I got so angry and left.

I paid…

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Tina Watkins

Sep 18, 2023

I was just at the McDonald's on Santa Barbara boulevard in Cape Coral Florida I have been going to that restaurant for over 20 years and it has done nothing but gone downhill.

I waited in line for the drive-thru for 20 minutes to get my order in I landed up backing up my car going in standing there in front of the register for another 20 minutes before I ask if someone was taking orders.

There was a bunch of teenage boys in there from the school next door which is Cape high cussing and screaming.

There was water all over the place and not one person came out from the back to clean it up or put a sign out.

It was very dirty.

I asked a worker where was the manager and he stated that the manager will not do anything about it which blew my mind to know that I could not even speak to the…

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Michael colon

Sep 18, 2023

There suppose to be open at six o'clock.

Sometimes there not open.

Or they open and not ready to serve.

We shouldn't have to want you

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Mary E Keyser

Sep 17, 2023

Ordered 2 Happy Meals and tha ice cream sundae.

The guy gave me the sundae first and ask me to pull to the end of the building to wait for the food.

So I did.

Five or Six vehicles who came behind me pulled up but all got their food and we just sat there.

About 20 minutes, I finally ask one of the people who brought food out to another vehicle if we were ever going to get our food and showed him the receipt.

He finally went in and got our meals.

Of course the ice cream was melted by now.

Sorry way to treat customers.

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Rita

Sep 17, 2023

This McDonalds has machines that take your order in the store.

The machine was having issues with the order and would not complete the credit card payment.

So I had to wait and talk to a person behind the counter.

She did not smile, was rude - not happy to see me as a customer, and she got the order wrong.

This is the 3rd time my order has been wrong, the other two times I was in the drive-thru and got home to find my order was filled incorrectly.

McDonalds is becoming too costly because they are not filling the orders correctly and people are having to go back if they want want they ordered and paid for.

This time, I checked my sandwich before leaving and it was wrong, so I had to wait again to get the right sandwich.

Another woman standing next to me was also a little upset…

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Charles Swisher Jr.

Sep 17, 2023

Order hot cakes ask them for 4 straps of bacon total.

The order was filled full of bacon.

I counted over 20 straps of bacon.

This is bull shit and it keeps happening to me.

This is the worst store I've ever seen.

The manager need to be fired along with a largenumber or the personal.

Big waste!

Iam pissed!

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judith m bloom

Sep 16, 2023

you really need to improve your chocolate milkshakes, there is NO repeat NO chocolate in them what so ever you advertise them as chocolate, but this is wrong lets see what you can do about it, disappointed customer again

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Sumner R Thompson

Sep 15, 2023

Asked for fresh food.

Worker got an attitude.

Food ended up being cold.

Waited 10 mins for hot fries

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Connie Williams

Sep 15, 2023

I went to the dive thru at McDonald’s in Broadview on Cermak, and 17th Ave and I ordered a daily double and when I looked at the burger, they had rotten tomatoes on my burger that’s not professional is not the way I want my food I go to this McDonald’s on a regular basis, and I am very upset

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Deidre Spence

Sep 14, 2023

My fiance has a disability called autistic and he is on social security and they told him that he had no choice but to work their hours even though he don't have a guarantee like transportation all the time due to a death in the family and they told me cuz I miss fiance that he's getting automatic wrote up because he don't have a way back I'm sorry but I'm speaking my mind on how I feel about McDonald's employees and how they don't even care about their workers and their disability problem and I will be the first one to you know say that's not right just because somebody is not normal and they have a disability doesn't mean they have to be treated like a working dog I promise you this that is wrong because that is taking your personal American rights away and that is why they get a one…

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Dianne Saunders

Sep 13, 2023

Just left without anyone coming to register to take my order.

2nd day in a row at 3 :30.

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Lisa

Sep 9, 2023

I go every Friday.

Same order, cheeseburger w/extra pickles.

Yesterday I went at 10 pm..

LITERALLY 13 PICKLES on a cold burger..fries were cold.

Store/Manager that I commented to hung up on me twice, then either stopped answering or blocked my calls.

Not the first of 3/4 BAD service at this McDonald's.

Only go there because it's close..

NOT ANYMORE

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John Donaghy

Sep 9, 2023

Ordered my food in a very hot day my order therefore had ice creams and drinks Although the McDonalds in Fenton stoke on Trent was very quiet We was made to wait in the bay After 10 minutes the food arrived in the bag I said thank you and drove off The bag Was open as we were home And it was found that no drinks or ice cream in the bags given I telephone to be greeted by a person who says she was the manager I asked for a refund to my card or a delivery The manager said I can not give you a code for next Thursday me I explained there won’t be a next time and I don’t want a code .

This is very poor customer service

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Florence Gorsky

Sep 8, 2023

I went with a very good friend to the MacDonalds in Suffern N.

Y.

And we both had a terrible experience.

All the employees spoke Spanish and broken English except for the young man washing the floor.

The time was about 1:00 PM EST.

The young man was told repeatedly to stop cleaning the floor but kept right on.

My friend and I are both seniors and walk with canes.

We gave our order to the young lady and told her no salt on the French fries.

I ordered a small chicken sandwich that was very spicy and was never told it was spicy.

I can’t eat spicy food.

My friend ordered a fish sandwich and French fries but never got her French fries and I was told to pay additional $5.

00.

When the French fries finally came they were both very salty.

Why were there only Spanish speaking employees…

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David Schedin

Sep 5, 2023

I asked for a quarter pounder without mustard.

It came with mustard.

It also came without any napkins, and the fries were almost cold, cold.

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Craig

Sep 5, 2023

McDonalds Corporate: I was a customer on September 4, 2023 at the following location.

9475 SW Beaverton Hillsdale Hwy, Beaverton, Oregon 97005.

I had gone through the drive thru in late afternoon.

Suddenly, I had gotten an emergency phone call and pulled to side in parking lot. (photo of space attached.) I had my receipt.

My car windows were up.

I wasn’t bothering anyone.

Suddenly an employee (says his name was Chris claiming to be the manager) came to knock on my window.

I was already on the phone with the hospital and was motioning to the employee just one moment.

He walks away which seemed to be screaming at me.

Then he proceeds to come back to my drivers side window.

I immediately rolled my window down and asked what the problem was.

He tells me that I need to F-ing leave!…

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Michael J Artis

Sep 4, 2023

It was Friday evening at your McDonald's in Brooklyn Park Minnesota on the 700 Broadway I came in to make a purchase cuz I'm a disabled vet in my 60s a black gentleman in the front was rude very very much so rude for no apparent reason and every time I try to make an order he cuss me off without even trying to acknowledge all what I wanted to get for my two little boys and when I told him that I have over 2 million followers on Google I'm going to let corporate know and I'm going to let my viewers know and hurried up and gave me my food I don't know if my kids burgers was warm I know the fries was cold I am so disappointed why should people be mistreated because a manager or employee had a hard day they signed up for the job they have to have patience to deal with the public and it's not…

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Morgan Bishop

Sep 4, 2023

The McDonald's employees claim to not serve anyone who isn't door dash when they are 24/7 An this has happened once before they say they will only serve u only if ur door dash

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