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McDonalds Complaints Continued... (Page 2)

1296+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
20

I stopped at a macdonalds in Jackson Tennessee located north of Jackson just off of hwy 45. I ordered 1 large and 1 medium mocha frappe at approximately 1:30 pm. When I got to the window the person working at the window first only handed me 1 med frappe. I told him that I also ordered a large 1. He then grabbed another medium frappe and tried to pass it off as a large. When I reminded him that I ordered a large he told me to drive around front and they would bring it to me. After waiting about 5 minutes I felt like something was wrong so I went inside to see. It took several minutes for anyone to notice me. When the person working the window saw me he said out loud that he forgot about me. I heard him and told him that he needed to hurry up because I was getting pissed. He came over and challenged me and told me I should go back outside and wait on my order. He also said that I had no right to talk to him and called me bro. I am not his bro. I am a customer.
No one ever apologized for either of the 3 mistakes they made. It was over 20 minutes waiting to get a drink that I would not have gotten if I hadn't gone inside after it.
I expect a written apology from Macdonald's and both the manager and the person working the window should be reprimanded because it appears that neither the person or the manager have been properly trained or they are ignoring what they should have learned. I will not visit another Macdonald's restaurant until I am satisfied that this won't happen again.
20

Customer Service is pretty much non existent most of the time your lucky if you get greeted at all and when you pull up to the pick up window they hand your food to you and don't say a word no thank you,have a nice day nothing and lucky if they even look at you while doing so.Ive worked in fast food so I know how it is and I always tell the people at drive thru thank you and even then they don't respond it's very rude.Today I got a sweet tea and tasted it I held it out to give back to person in drive thru and she just looked at me in disgust and put her hand on her hip I said this doesn't taste right and explained the last 4 times I was there the sweet tasted like they didn't put sugar and asked for a Coke instead she said nothing just grabbed it got me a Coke no oh I'm sorry about that or ill let someone know nothing. They have absolutely no people skills this is at Store 2648 but in general most are like this now
20

Today I purchased 10 piece chicken McNuggets, small French fries and medium chocolate shaken I ordered using the McDonald’s app. Voice code BV28. I picked up my order at approximately 4:1pm at 706 College Rd. Greensboro, NC location.
Got up to the microphone to say, I was picking up an online order. The voice on the other side, a female asked me for my order. She did not say welcome to McDonald’s or thank you or anything I got up to the window, waited a couple of minutes for her to gather my order. When she open the window to hand me my order I asked her if the order was fresh remade and she said it was. I got home in about 15 minutes later I discovered that the chicken McNuggets were old. They must’ve been sitting under heat lamps for several hours. this has happened several times. I pay good money for this order, and I expect the food to be fresh. In addition, I expect the person that is handing me my food to show some courtesy. She never looked at me never said, thank you never said come back again never said anything, just handed me my food and walked away. This is why I choose to go to Chick-fil-A whenever they are open. I can see why McDonald’s is losing favor with the public in general because your service lacks in courtesy professionalism and freshness of quality. My total order came to $11. 92. I would like to have a refund or credit , please feel free to contact me to discuss further.
20

I ordered breakfast on FATHERS DAY from the online app! Order TX84 - then I called spoke to a girl told her my husband is picking up order to PLEASE make sure ALL ITEMS are in the bag! So my husband gets home from picking it up and MISSING HIS MEAL of all things! Tried calling store spoke with same girl I asked are you the one I asked to make sure everything was in the bag? She set the phone down did not reply and it rang busy I called 12 times! She did it on purpose for sure!!!!! I added a copy of the receipt and my outgoing calls! This store always is missing items constantly that’s why I called! Store #5562
20

The McDonald’s in Anna TX has a lot of young kids and all but some are even adults. The evening people that work watch tik tok . I am a door dash driver and the people even managers see’s me there waiting and they don’t even ask if I am waiting on something. There has to be better customer service. As a door dasher we are trying to make our customers happy as you are and it start by giving them order as promptly as we can. I know for a fact last night there were some kids doing nothing and the line outside was wrapped around the building another gentleman that was also a dasher left angry cause no one bothered to look over to ask him anything. I’d rather get orders from Melissa TX instead. I hope this changes soon and managers need to put a stop to all these people just standing around doing nothing while a line gets longer
20

We stop and order Iced Mochas 3 or 4 times a week. Usually have no problem but two days in a row ordered was messed up. First day they gave us a medium when we ordered a large and I told employee and she said that is a large, But the large has L on cup not an M. Then went back next day and ordered iced mocha thy definitely did not make it right. More like a vanilla iced coffee no whip or chocolate. This is Oregon Illinois McDonald's my receipt says #12850
20

McD’s Valparaiso IN on Rt 30. Terrible service to walk in orders. Restaurant dirty snd not stocked for eat in customers very disappointed in the priority put in mobile orders.
20

Franklin PA Mc Donalds ....... worst service ever ! Slowwww is a understatement !
20

The McDonald's on the 3000 block of US 1 in Homestead Florida they're understaffed they never opened the door and when they do they say they don't have enough people to wait outside another 10 minutes
20

I can only place my order by kiosk. I am a grandmother taking my young children. I wanted to place my order with a person and I couldn’t - kiosk only. I left with two young children crying. Will never go back. Keep things simple for the older generation.
20

We went to McDonalds in Selma Ca last night and our burgers weren’t even hardly cooked at all.It looked like they put them on the grill and turned them over once on each side and took them off.Not only that they park almost all there customers and we sat there for 30 minutes.McDonalds is getting very bad and disgusting
20

At 10am they tried to not take 1 100 dollar bill because they'd have to ask their manager to change it out and literally told.me they didn't wanna mess with it. Low and behold that's all I had and the lady at the 1st window in tompkinsville ky then jerked it out of my hand and made me wait a solid 20 minutes before she even hollered at her manager.
20

112 french ave sanford Florida store at about 1 am....There was 2 girls at the window a older white lady and a younger black lady when I got to the drive thru speaker they would not answer then I drove up to the window the ask me why I didn't stop at the window and I told them because no one would answer me then they where just plain rude for no reason and would not let me order anything I even drove back around to the speaker again and they told me they where closed so just left I will never come back to that store again
20

This McDonald’s is the worst McDonald’s in the history of McDonald’s!! 70/33rd Ave Bradenton Fl. It’s like they have one person working. Terrible
20

Ordered nd payed 2$ I never got service still they just ignore me
20

Ellenboro wv mc .it is so official the worst mc I have been to the food is cold .I asked 4 no salt on fris I get salt I n thay wher cold asked for hamburger what do I get McNutt. The other time I went there no mack sauce at all so no big mack . N thay r so slow I was with n saw a friend he left because wating to long
20

I ordered a crispy chicken sandwich It took more than. 15 min and I then when I got my sandwich it was cold and the roll was hard. If my sandwich was hot and fresh I probably wouldn’t be complaining.
The mc Donald’s was in Londonderry NH
20

So many of the McDonald's screw up your order so easily I am a regular customer I order two egg biscuits subbed on well done English muffins what the round egg and I tell them at the window please make sure the muffins are well done and they don't put cheese on it so I get to pick up window I know the muffins were not done then I send it back second time it comes back after a half hour they have cheese on them did I order an egg McMuffin no I did not this comes from just about every McDonald's they don't care I even told the manager after me waiting a half hour you know I deserve my meal free well we can only give you your money back they do not care when they have to start giving me your money back then and only then we'll then make sure the orders are done right it's not them who's late for an appointment it is you McDonald's has really gone
20

I ordered 2 spicy Mc chickens a delux spicy mc crispy 10 pc nugget a Dr Pepper and a large fry. When I got home to eat my dinner I was missing my 2 spicy Mc chickens and my sticky Mc crispy was not a spicy Mc crispy. The window worker was flirty and was slowly running her hand down my boy friends arm, made us feel uncomfortable as well as mad that she forgot our food , no receipt was handed to us, they weren’t using the system cause it was down. We were there around 2:20-2:35 in the morning
20

Live in tacoma washington 818 97st e tacoma wash 98445
I'm a 3year customer 3 times a week and the night crew is awful
10 people passed me up when owas there first and theone manager cussed at me do something I'm not comming back tell you get it worked out
20

This restaurant had me waiting for over 5 minutes before someone helped or noticed me.
After several minutes a female comes and states are you ready to order!!! Takes the order charges and walks away to food bin. There she gets on here phone and starts talking to someone in Spanish. Obviously not for business ! Where is the customer service! I.e good morning, welcome to McDonald’s! Can I take your order!! The store was empty inside and you can hear a conversation going on in the back. Another customer enters and he is waiting for someone to help him. I live close to this store and is convenient but service is terrible. Normally the lobby dirty trash on table and people waiting for service. This why I am launching this complaint.
20

I had a couple code for the buy 1 get 1 large sandwich. I went to the mcds on 1716 Rutherford Blvd in Murfreesboro TN to use the code I was given after the survey an was told they DO NOT participate in this promotion. I have used multiple codes before with no issues. They worker was extremely rude an asked if I would like to speak to the manager. I told her I had never had this issue before an said I would not like to speak to the manager. I am aware that all mcds do take the surgery code. I would like to know why this one would not take the code.
20

I find it very offensive that McDonalds is running Spanish language commercials on English speaking channels in Miami/Dade country, Florida. There are many Spanish language TV channels in the area for McDonalds to choose. from.
20

The McDonald's at 1179 battlefield parkway fort Oglethorpe Georgia I was in there around 11:20 on May 16th there were three employees two females one male the two female employees were very rude to the lady in front of me made very mean comments after she left and then was rude to me because I decided to leave even after I was apologizing telling her I didn't have time she continued to be rude to me as I was going out the door I think one of them was a store manager but I'm not sure and when I called to find out who the district manager is she giggled said the name Crystal and said that was all she knew it should be on camera at 11:22 everything should be called on there the one with the long ponytail and the hat on after the lady in front of me left turn around and made a remark that today was not the day I have worked fast food I've actually worked at that McDonald's I know how hard it is but there is no reason to be that rude to people I have never been treated so poorly in a fast food restaurant in my life I don't know their names I didn't hang around long enough to get it but like I said it is on camera thank you
40

The Mcdonalds in Hempfield pa has poor customer service..The manager was ok,but the workers in the kitchen were rude.They didnt listen to the manager first off.Then they didnt smile,had angry look on their faces,cause they had customers to wait on..
20

I work for a McDonald's and my manager is to comfortable CALLING ME A BITCH
20

McDonald's on Columbia Ave in Lancaster pa has been giving McDonald's a bad name ..
I understand that maybe the restaurant is understaffed but that is no reason to turn out nasty and disgusting food and not done to the full potential I am a regular or was a regular customer here not only in person but also had them deliver and my food is either a messy messy not done to my likings or the deliveries are incomplete and missing food and then you get the smart attitude well if you don't like it make it yourself .. and some of the managers are not even better than they are because you get hung up if you call the restaurant this McDonald's should be looked at or should get new management better manager employees should be retrained they keep working at this capacity it's going to be shut down
20

I'm at McDonald's location on El Paso Tx at piedras street McDonald's. Your staff has a big attitude and bad service my mother came to get a coffee and biscuit and they mess her or and her coffee she came to complain and they gave her and attitude. They gave her the wrong coffee and she asked for the one she wanted and they still wanted to give her the one they wanted. Your staff is rude and inconsiderate specifically towards seniors. My mother is not alone and she has someone to speak out for her. Please train your staff to be more considerate towards there costumers.
20

Every time I get an order either I’m missing something or I’m wrong and overthinking. This is truly unacceptable the one in Grand Bay right by the interstate. Employees need more training on customer service
20

We went to the drive threw last night and we had to wait a hour for our food and they didn't fill the fries up and smashed down and the sandwiches were cold the food was the worst food ever
20

None of the staff who make the meals not wearing gloves while preparing food or serving the customers. Not feeling safe to eat the food
40

I do not love the fish fillet sandwich anymore you bite into it and the filet is like where's the fish it's not solid fish it looks like pieces stuck together it's just not good... Is as though the breading is just holding the fish like substance together when you bite into it you see not a good flaky thick yummy fish Patty but instead pieces that are like falling apart that you really don't want to eat because it doesn't look appetizing. I love the steamed bun and tartar sauce is excellent but you need to improve your fish patties. Or reduce the price cuz it's surely not worth $4. Smh
20

I went through the drive thru.
Placed order. The order on the board wascorrect. Paid and they reverifed the order. Got home. 10 miles away.
The order was totally wrong. Called the restaurant and spoke with the manager. Very rude and uncaring. Was told that I accepted the order and they would not do anything about it. I'll be talking my business elsewhere. There are plenty of restaurants who want my business and will take care of my friends and family.
20

went to the McDonalds in Granbury , Tx on Hwy 377......wanted to order an ice cream cone......stood in at the counter for about 10 minutes while all the employees stood around talking, and taking orders to the drive through, and cleaning up random french fries. By the time someone finally acknowledge me at the counter, there was 8 more people behind me. This one guy hollers across the kitchen at me and says it will be a while before they can take my order, but if i wanted to use the kiosk or call in an order it would be faster service.....I told him that i will just go somewhere else because the customer service , and he said whatever......
I will not be going back to that McDonalds store. It has very poor customer service and very rude people.
20

You just took my points without giving me my order. I wanted a McChicken with my points and then changed my mind.you took my points and I couldn't get my McChicken. This is a sorry app cuz I was counting on eating something.
20

I WENT TO THE MCDONALD'S LOCATED AT N. SAGINAW BLVD. IN SAGINAW, TX 76179 ON MY RECEIPT PART OF THE ADDRESS IS MISSING BUT THE PHONE NUMBER IS 817-306-0660. I PURCHASED TWO TWENTY PIECE NUGGETS AND TWO MEDIUM SPRITS ONE OF THE SPRITS HAD A STRAIN OF BLACK HAIR INSIDE THE CUP. THE SPRITE WITH THE HAIR IN IT HAD ONLY A LITTLE ICE IN IT. IT LOOK LIKE IT HAD SAT UP A WHILE AND THEY WERE WAITING FOR SOMEONE TO COME BY TO GIVE IT TO RATHER THAN THROW IT AWAY. PLEASE CALL ME . ELIZABETH DAVIS MAY 6, 2023. THANK YOU!!!!!!!!!
20

Went to McDonalds on Route 707 in Murrells Inlet,SC 2957. It has been remodeled. Had to use kiosk to order which worked great. The food came out almost right away. It was cold. We asked how we get a soda refill. Was told to just come up & could get it. After standing in the group of people in line for 10 minutes was told they don’t give refills any more. Won’t be back Arby’s give refills & food service & employees are nicer.
20

I waited in line 20 minutes and I ordered just a cheeseburger and a medium french fry and a small coke. Waiting that long in line. First of all is too long. Also, the french fries were cold and when I took them out of the bag the box of fries were short. I thought maybe some of the fries fell out into the bag and when I checked no there is no fries in the bottom of the bag. Very dissatisfied.
20

rudeness when bmobile order was incorrect
20

Everytime I go to McDonald's on greenmount Avenue in Baltimore city they are very slow and the machines are always down. The other one on north Avenue never have frappes the machines is always down
20

If I could rate below a zero I definitely would. No cars ahead or behind me and I waited at the drive thru for 4 mins before someone asked for my order. All I heard in the background was employees laughing and when I got to the window there were 3 employees at the window...2 just looking out the drive thru window and 1 was trying to explain why I paid for 4 pies and only got 1. No ma'am. I want what I paid for or give me my money. I agreed to circle back in 10 mins to pick up the other 3. So, 15 mins later I pull thru and they take 5 mins to finally tell me it takes 12 mins and they'd have to make some. Still, no cars ahead or behind. We made the agreement and they had no intentions. I decided to take a refund. 4 employees working and only 1 working and that employee was obviously Maintenance. McDonald's deserves better employees. Please do a sweep and start over hiring people that actually work to earn. These employees are going to ruin this McDonald's. This happened around 2am on 05/04/2023
20

At the McDonald's here in eufaula, Alabama . You tell them your order and you get something else ! I will never eat at McDonald's again !
20

Paid 20 dollars got wrong food they did not give me the receipt so i could not get what i ordered because i did not order 2 quarter pounders, i still want my mc flurry and 20 dollars.
20

4/17/23, at 1:36pm at store 35679. Went thru drive thru ordered 4 double cheeseburgers and frie and they gave me 2 burgers and chicken nuggets. When I got hm I saw the mistake and didn't want to go back. The employees was laughing talking to each other and not paying to order's. Please response cause I called same day at spoke to lady and haven't got a call.or email.
Thank you
20

My husband and I went to the Tecumseh Okla store Saturday night. We ordered 2 Quarter Pounder meals with drinks. The burgers were so heavily peppered we couldn't eat them. The fries were so heavily salted they made us gag. When we went in to complain to the person at the register, she said, "they are always made like that" Well, guess what? No, they aren't. We have eaten at other McDonalds and NONE of them were like that. We will never go to that McDonalds again. I really don't want to ever go to any McDonalds ever again. That was the worse tasting burger I have ever
20

Same McDonald’s at carytown Richmond Va refuses to give receipt every time Says they ran out of paper
Also gave me a old black chicken sandwich
20

Placed an order on app. When I arrived at store I was told to pull up to the window. I waited about 5 minutes and then was handed 3 beverages. A few more minutes went by and I was then asked to park in a waiting parking spot, which I did.

25 minutes later still waiting I went inside the store to find out where my food order was. No apologies or anything questions other than what was your order. They start filling my order. Hand me my order and that’s it. 40 minutes later, after I had arrived I have my food. I should have just ordered at the window like the dozen or more customers had while I waited.
20

I gave drive thru code for my free item. She still charged me. I asked for manager and she didn't speak English. I was not refunded. Fries were extremely cold and had salt, I asked for no salt. I want my money back.
20

Use McDonald's app for points did not receive points for order.
The Manager was ask to speak to me , she sent Employee back to say there's nothing she could do about it.
Employees are very unprofessional and rude.
20

I want to put a zero.. 1 star is not deserved ..
The mcdonalds in Porterville both of them suck are dirty the mangers are ignorant and lazy with noooo professionalism what so ever .. one lady on henderson yelllls are the entire store with orders every where she is soo lost it’s unbelievable she is a store manger the mangers at the olive locations stand there and talk about there nights out what to do next you got mangers laughing and giggling and completely ignoring me and other customers.. it is unreal mcdonalds is paying what they pay for this and i hear it getting raised that’s unbelievable.. for these prices and this service with shittty professionalism obviously not!!!!!! trained what a waste of money .. jack and the box and burger king have been so good to us every trip we make through good ol porterville im so glad we found better fast food service cheaper too..
MCDONALDS CORPORATION NEEDS TO GET IT TOGETHER AND PAYLESS TO THE WORKERS IF ALL WERE GOING TO GET IS SLOOPY FAST FOOD AND SLOPPY AWEFUL SERVICE AND COME EAT AT THEIR OWN STORES AND SEEE IF THEY HAVE SOMETHING DIFFERENT TO STAY ABOUT THEIR OWN SERVICE THAT THEY PAY FOR DONT GO LETTING THEM
KNOW YOUR GOING GO UNDERCOVER AND SEEE THE REAL SHITYNESS GOING ON IN THEIR STORES ITS DISGUSTING !!!! DIRTY LOBBIES BATHROOM NASTY . SO Sad sooo sadd
20

You've downsized your McChickens while raising the price. No thanks. Never going to a McDonalds again. Greedy greedy greedy
20

a man called me baby as I was ordering and I feel that is unprofessional
20

There are three McDonald’s in Altoona, Pa. I purchase from two of them just because of their location. I choose to round up my order of one egg McMuffin every time I order for the Ronald McDonald house. I usually stop about three times a week. I am disappointed that
1. I get a tiny bit of frustration from the cashier because they have already punched the button ready to take the money (which I understand inorder to keep the customers moving) but it disappoints me because of the cause.
2. I’m suspecting that this practice of rounding up isn’t trained properly because they truely do not know how to complete the transaction when I let them know I want to round up. This cashier has been on this window a time or two before and still struggles.
Please do not send me anything free that’s not my purpose. If that was something you were going to do please honestly donate that amount to the Ronald McDonald foundation.
I have a family member and friends that have been helped from the houses and I am grateful there is help out there.
I am a general manager at a well known pizza business across the states so understand the importance of customer service.
Thank you
Becky Farber
20

I asked for a quarter pounder with cheese and with just ketchup and mayo. It already took 30mins before our food came out so fries was cold and the just squirted mayo everywhere it looked disgusting. This happened at 1111 New Pointe Blvd Leland Nc.
20

At approximately 907 3/27/23 order 15 we order food which required us to ask for ranch dressing as we had chicken nuggets ... once we checked the bag we had no ranch and ask window server for ranch. She stated it's in the bag we checked but it wasn't any in the bag ... we gave the bag back to the server who checked and it wasn't none. The manager who was fixing the orders was hollering I put it in the bag but it was clearly none. It was embarrassing we had to pass our bag in and
still be hollered at by management whom was mad that he did put it there. Then the manager made us pay for ranch dressing when we should have gotten it anyways. It's sad you have to argue with the managent about food you have paid for and condiments that should have been included. Why would the manager get mad for a mistake he made and make a scene in front of everyone . I even taped the commotion he cause on voice recorder
20

order was wrong, and the lady Immediately argued with me, repeatedly told me I was wrong with what I ordered, and insisted she knows what she is doing. very very rude. raised her voice and laughed at me while inside the play area with kids present.
20

I recently visited your location in Edinboro, PA. Upon pulling into the lot I noticed the drive thru lanes backed up, so I decided to park and go inside. I went to the first available to kiosk to place my order. I was unable to complete my order because it would not process credit card for final payment and had to take receipt to the register. The wait at the front register was over 10 minutes due to other customers in line and inexperienced up front employees. Management had to called numerous times to address register issues and to process my order. Once my order was processed, I waited another 15 minutes until I finally decided to ask for a refund. My order was a simple 6 piece McNugget and a large Coke. Once again the Manager had to called to process my refund. He did offer a half hearted apology, but could have at least allowed me to get a free drink. I was informed by a customer there that the location priortizes drive thru before inside customer service. This incident happened on Sunday afternoon at around 3:30 on March 25.
20

Went thru the drive thru. Order big mac and small fry. It was disgusting. The big mac bread was so soggy that it completely fell apart the fries were so dang hard it was totally disgusting. Totally unacceptable that you can serve food like that. Total waste of 8.57
20

I left Mc Donalds and brought my food home. I ordered chicken nuggets meal for my son and a cheeseburger deluxe meal for me. I said no onions and it was full of onions. He tasted old and the next day me and my son had the runs. I will never return.
20

Thank you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Rogerine
Last Name: Hemphill
Mailing Address: 14551 1/2 Calvert Street
City: Van Nuys
State: CA
Zip: 91411
Your E-mail Address: ashja1026@gmail.com
DayPhone: (818) 210-2713
Date: 10/03/2022 12:44 PM
Visit Type: DRIVE-THRU
Place Order Type: DRIVE-THRU
Delivery Vendor:
Restaurant Address: 14850 Victory Blvd
Restaurant City: Van Nuys
Restaurant State: CA
Comment: I gave my order at the drive-thru kiosk, the lady said 6 dollars plus, I get to the pickup window the gentleman told me she made a mistake she doesn't understand the price this year it'll be 14 I said can I speak with your manager he said pull to the next window please. The manager repeated what the young man at the previous window said. I asked her for her card because I wanted to report this to the corporate office she asked me if I wanted to purchase anything I said fries she said she wouldn't sell me anything and that I was being rude again asked for the corporate card she told me to leave because I was being rude. I'm at the drive-thru window this incident must be on video, and should speak for itself. Purely racist!
Please provide follow up on this incident. Now we're in the month of March and I've still heard nothing from you people at all. I was treated with the utmost disrespect by your manager I have not gone to McDonald's since. I will however now that I've heard nothing back from McDonald's, I'll turn to social media and let that speak for itself. Maybe that's the only way to get your attention, how sad.
Regard's
Rogerine Hemphill
20

Order a apple pie and paid for it but never got it showed my receipt to but was yelled at.
20

I was attended by a girl in the drive thru rude and ignorant. it felt like she was doing me a favor by serving me. worst Mac donalds store ever! 300 W Hillsboro Blvd, Deerfield Beach! Fl .
I will never , ever return to this store again.!
Very sad, I left with out order!
20

I asked for a number one large with a large Mocha Frappe and they gave me a large Dr pepper I told them my order was wrong and they came back with a large Carmel frappe. The woman in the window at Arab McDonald's was rude as hell when I was explaining that my order was wrong. Arab McDonald's is literally the worst place to order food the customer service is absolutely terrible and the older employees are rude as hell
40

I have just experienced the most coldest restaurant ever. This was your restraint on the Wyvern estate near Pride Park, Derby. It was that cold it was hard to distinguish between indoors and outdoors. The were only 5 people in at around 5.30pm today 14th March.

The 3 of us varying ages, 50, 64, and 79 was that cold that we ordered, waited, ate and cleared within 18 mins. The food was excellent as usual by the way.
I'm all for saving energy and so on, but there is limit....
20

On 3-13-2023 at approximately 1:30pm, I was in the drive thru and ordered a senior coffee with 2 cream on the side. I was rudely informed , "we don't have Senior coffee". I then ordered a small coffee with 2 creams on the side. The employee took my order said it was $1.69, then informed me "we don't have any coffee". I told her there were approximately 8 cars ahead of me and would she please start a pot of coffee. She then informed me "No, we aren't going to make any coffee". I asked why, and she said "we don't sell coffee during the day". That is the most ludicrous statement I have ever heard at any of your stores and I stop almost every day for a coffee in the afternoon as I am a traveling nurse and am always tired. I love McDonald's coffee, but I have never in my life been so rudely treated. I won't ever go back to that store and if any other of your stores are operating in this manner, you will lose a lot of business.
Sincerely
Leslie Haehn
20

I dine in and ask for my food to be hot and it wasn’t hot and the cashier had an attitude so Itold her that it wasn’t hot and she was rude to me.
20

Went through the drive-thru at McDonald's in Cambridge Ohio on State route 40 East Wheeling avenue we ordered two breakfast burritos and hash brown a caramel iced coffee and asked it to be extra sweet it when it's an extra suite we went back through the drive-thru got another one and it was the same it was very disgusting when we called because we didn't have time to go back through they had forgot our hash brown and he argued about the coffee the guy that answered was a manager and he also served as he was very rude and argumentative I have been going through that restaurant everyday for almost a year and I've had several different problems with them one time they forgot my food when I went to try to go get it after I got off work they said they didn't have any record of it when I spoke to the manager Doug about it one time I went through they burnt my sausage McMuffin so bad it was hard to the point it was done edible spoke to the manager Doug about it went through and told Doug told me I could get a free value mail when I went through they said they had no record of it that McDonald's is very uncoordinated the people there are very rude and it's very unclean I will not return to that McDonald's again there is no sense of being that rude and argumentative when you're trying to tell them you know that the coffee isn't right you're the one drinking the coffee and he argued and was very rude very unprofessional
20

Was cold and discussing as had workers sick so was. 30min wait as well
20

We have went to McDonald's all my life MY MOM AND MY WIFE WORKED THEIR FOR years . I made a mobile order online to the McDonald's on hwy 80 in Jackson ms. The food was terrible I don't any money back I just want McDonald's to stand behind their policy and make it right 3/7/23 8:44 pm
20

Your store in Brevard nc I have visited 2 times my order was messed up call the manager would not fix order also fry’s were cold no fresh did not fix sandwiches as I had ordered I will not visit the store again manager was rude when I spoke to him
20

I went to this one McDonald’s in Denton, TX restaurant #18781 on 2930 W University, this is second time that I went there with my kids and we had food with hair in there, and when I came back they had an attitude about it. Didn’t even refund me the full amount. I worked on McDonald’s before and policy was to wear hairnets when working especially in the kitchen. There are women with their hair down working in the kitchen. Please do something, because that’s nasty, those sandwiches were for my kids. Thank you
60

I often get 6 nuggets and always ask for sweet and sour sauce which 9 times out of 10 is not included. This happened again today at the macdonalds at Marsden. Because I generally go through the drive through do t realise it’s missing until I get home.
20

I ordered 2 cheeseburgers and marry messed it up 3 times marry at the first window was really rude and I was really upset about it
20

Every time I go to the McDonald's on old Atlanta Rd in Suwanee Ga is horrible. The fries are old and never filled the big Mac is not fresh, This is everytime I go through the drive thru for years and as the time goes on it gets worse. I stopped going for a while and forget my last experience and go again. This last time I call and complained I was offered to replace the meals the next time. I went a few nights later to get my meals and I asked if the fries were fresh they told me yes. They were not fresh the mixed the old ones with the new ones amd they were gross. This is the reason I stopped going to McDonald's in the first place. I guess I am back to going to Zaxby's or chic fil a.
Thank you,
Tracy Barbalinardo
20

I do not remember the last time I went to the McDonald’s drive thru on 127th st in Palos Heights IL where I received a correct order. Whether it’s not getting all of my order or if I check the bag before driving away I later find incorrect orders. Like all of the burgers ordered for my family tonight were given to us plain even though we did not ask for anything plain. Even the fries were unsalted. This was the last straw. I feel the management at this location needs to be updated. The employees don’t care to give correct orders or even finish making the food before giving it to customers.
20

Mobil app not working and causing problems at drive thru then steal coupons and tells you to wait.
20

My order was wrong again! Ordered 20 chicken nuggets, got 18. Order 2 double cheeseburgers, got 2 regular cheeseburgers instead. Got two bags both had a basket of fries on top so the order could not be checked in the car. McDonalds has become the restaurant you can never trust. We don’t eat out much do to the higher prices. When we do go 90% of the time there is something missing. Ripping off your customers is not cool. I uploaded the receipt so you could see which McDonalds, good luck reading it. This is the only time I have ever reported something like this, just fed up.
20

Stood in the Nicholasville Ky store on my lunch for 10 minutes before the manager Rudely tell me it’s kiosk only when she just got done taking the person order in front of me . We get 30 more n for lunch That’s what’s wrong with this world. Everybody expect the machine to do their job it happened and I wanted something that I could not figure out how to make the kiosk due and they would not even give me any help to the point that I just walked out I will never visit another McDonald’s, do you guys need to focus on customer service now I see why you have a 1.3 and a five star rating
20

EVERY ORDER I DO FROM YOUR KEW BRANCH IN SOUTHPORT GET IT WRONG, OR MISSING ITEMS OR BOTH. THIS HAPPENS DOESN'T MATTER HOW ITS ORDERED, IN STORE, DRIVE THRU OR DELIVERY. EVERY TIME
LATEST ORDER BEING TODAY AT 3.00PM.
THIS IS NOT ACCEPTABLE.
20

They called my granddaughter in for an interview and once she got there she was told the interview manage wasn't there to come back the next day. So I drove her there the next day and only to told that she was training too many kids and she don't need anymore. She needs someone who can work mornings Wow. The manager should have known by her brith year she was a young school 16 year old who is trying to get her first job like all of us once did. But Royse City Mcdonald still have now hiring sign up for a new location and that is why we thought she was being called in for an interview not to be told I'm training so many kids now I don't want to train anymore.
20

Worsted service ever skipped by 5 people due to being left there then then never got food it's a mess every morning already and the manager doesn't care cusses at us and then talks down about my company due to them providing poor service and wrong food uncooked food .return cold fries to then get cold fries and they just make more and more excuses brother got sick from food yesterday and again today I'm harassed because I'm upset it took 18 min to order and get no food they forgot .sorry they have construction going on. This place should be shit down I'm calling state dept on it quality of food and service and I will make sure everyone I know stays away from it after experiencing all of this. We keep returning with high hopes and it's just worse ams worse. It's clearly the management that is the issue. ND SEEMS NOBODY CARES. JASMINE SHE SAID HER NAME WAS HAS TO GO OR BE TRAINED PROPERLY WITH CUSTOMER SERVICE AMD FOOD QUALITY
20

I am absolutely so upset I go to the Northern Pike location in monroeville Pennsylvania frequently. I just had my order replaced because my first one was messed up. And to make matters even worse the second one was crap and this was for my children! Id appreciate it very much if someone would reach out to me I'm a very very upset customer. I'm to my point now where I just don't ever want to go to McDonald's again. I takes alot to upset me!!!! Now my children are involved so what can we do about this situation the pictures below are double cheeseburgers that look absolutely disgusting!!!
20

Latrobe pa along rt 30…. Fast food is an understatement… I could of went to a steak house and had my meal ordered and finished before I got through the drive through at this location.. never coming back to this store
20

Store #4735. 815 South College Ave. Newark, Delaware 19713... Worst store ever!!! I have been stopping here almost daily for a year. Have tried to be patient. EVERY DAY, I am asked to wait in parking spot to get my food. THE FOOD IS NEVER READY!! I use other stores and am never asked to wait. This store has nothing prepared. To make matters worse, today I was again asked to wait. I waited 25 minutes to get my food.. 6 other cars came in after I did and received their food before I got mine. BAD BUSINESS!!! NONE OF YOUR OTHER STORES HAVE THIS PROBLEM ...IT IS CONSISTANTLY BAD. I WILL NOT USE THIS STORE AGAIN. There are too many of your competitors close by that actually want my business!!! It's called FAST FOOD for a reason. 25+ minutes is not acceptable!!! Bad, bad business. Just because you think you are number one, I am sure nothing will change. The prices you now charge do not justify lousey service!!!. .Do not blame COVID! All of your competition has made changes to keep their customers happy, but not NUMBER ONE!!! You have lost another customer!!!!!!
20

I came through McDonald’s drive thru in Candler,NC at approximately 1155 am. I ordered two kids meals with chocolate milk. When I got to the pick up window the employee at window was talking to another employee while holding both chocolate milks. She placed both milks to her nose then hands them to me. I ask her why she put the chocolate milks to her nose? I told her that was nasty. She was being sarcastic saying I’m sorry you feel that way. I ask her if she would like to eat food I put to my nose. To which she responded would you like for me to give you another one sarcasm at best. This all took place while the shift manager stood there just gazing never addressed the problem. Due to all illnesses going around this is not professional way to handle food and drinks . At best she could’ve acted more concerned and out why she felt the need to put anything to her nose. Please teach your employees this is not acceptable to serve to you customers.
40

Gave me wrong order tried to call and there company company phone busy
Wanted to go have them fix my order but it was 11:38 when I got home with this order that has. 3 baskets of French fries 1 chicken sandwich 0ne regular cheese burger and one medium late drink all that's open is the drive threw and I'm a walking customer
20

Went to McDonalds on a Sunday night at 11pm after work and wanted to place a take out order through the drive through and was told they were doing only Uber and mobile orders only. When was this policy initiated and why?
20

After a long day my mother and I pulled up to a drive thru and got excellent service, but upon leaving we needed a trash can to dispose of our remains, we didn't see any, so I folded the trash and put it in a large ash tray, a bald Hispanic manager yelled at me saying that is not a trash can! He went on and on and got louder and louder, he scolded me as if I were an employee and not a guest, I even thanked him for removing my trash and showing me where the trash cans were located, he was very rude to me and did this right in front of other customers eating in their cars! I was afraid and everyone put their heads down in shame, because the the way he spoke to me! Mount Holly store, rt 541 & woodland road. Get him out of there because he created a hostile environment, I didn't feel welcome.
20

Would not honor deal that was advertised on TV that morning.
Extremely rude manager trying to explain they are a 'franchise',
So any national TV advertised deals do not apply to them.
Rosamond, Andrea Giorosito.
20

I went to McDonald's on 11th Street in Tracy when I got back to my job we discovered that one happy meal and one double cheese burger were missing my job is about 20 mins away but the happy meal was for my bosses son so I said I would go back the manager at that store was so rude acted like I was lying she said do you know how many hungry and homeless people come in here and try to get food she said I will give you nothing I explained to her I drove 40 mins total just for a Happy meal she told me they wasn't her problem.I have never seen anyone so disrespectful work at McDonald's before especially a manager who should be an example so I told her I had the reciept at my job she said well I don't have it so I purchased another happy meal and double cheese burger with my money she took the order I payed and it took her 15 mins to fill my order she did it purposely the man behind me said she was very disrespectful and he said I hope it don't take that long for my order after work I went back to the McDonald's took the reciept gave to the manager and told him to tell her I wasn't hungry or homeless and gave him the reciept.I never thought a McDonald's employee would treat me so bad and disrespectful
20

I ordered a half lemonade and mixed with sweet tea. They didn’t tell me they couldn’t do it. And said it was a corporate decision. I would not have gotten a sandwich if I couldn’t have had the drink I wanted. They have lemonade and sweet tea. I just don’t understand what is so hard to mix these two drinks together. This was McDonalds in Huntsville, AL on Whitesburg Dr
20

Refused to give me my order after charging me, employee called me liar to her manager (Anna) after I told them my card was charged and my mobile receipt reflected that same charge, did not disclose her name after asking several times. All of that made my experience awful. They clearly have no customer service skills. I could go on about how this location has consistently been awful to me but I tried to give them a chance to many times. I’ll attach a photo of a portion of my Mobile receipt
20

Most of my order this morning was incorrect at 10365 Bennett Rd, Fredonia NY 14063
20

So I’ve been waiting 15 minuts for my order and the girl in the back cooking burgers has very very long dark hair extensions in and she is in a hoodie with her hair out and I watched her hair drag over the burgers while she was pulling them out to cook
20

The restaurant on 200 main st. Baker, La 70714 is horrific they can’t take orders attitude’s is horrible and refused to give what was ordered but charged my card on Jan. 18,2023 approximately at 8:30 pm!! Another incident was with the drive thru girl her name is Rattanisha Day she has horrible customer service and she laughs in customer faces and cause altercations at the business constantly!!
20

Jan. 18,2023 which was last night at 8:10pm I pulled up to drive threw and waited 5minutes and no one came on the speaker so figuring maybe that speaker had an issue I go around to the second drive threw speaker to order and there’s a sign that says sorry we are closed at 8pm for maintenance and tomm will be back to normal. Ok fair enough I will come back tomm. My children were disappointed and I assured them that we would come back tomm and that the dign says they will be back to normal. So tonight, January 19, 2023 I take my children back to McDonalds which is a 17 minute drive from home and again do to my job I cannot get there earlier we arrive at 815pm and there’s a sign at the speaker saying closed for maintenance!!!! So I asked is anyone here and a lady comes on and says we are closed! I said last night the sign said tonight will be back to normal and now I wasted and disappointed my children again! I ask well when are you going to be back to normal hours because last night the sign said tonight would be back to normal and she laughs and said tomm we will be back to normal hours. Kids upset and I am also!! That’s gas and time 2 days in a row to be laughed at and told tomm!!!! People’s time and money to go buy food at your business and having signs that are not accurate and then being laughed at and a car for f children very upset at s bull!!! Stop wasting people’s time and money!!! Don’t put up signs to have people come back because it says u will be open when your not!!!!
20

My name is Jessica I when to the McDonald's in Austin Texas on airport and you have some rude employees those are girl there that I don't think she work there because she wasn't in uniform and was rude to me thank her name was Jasmine because I overheard the managers tell her something I think the manager was her mom because she was rude to me to this happen to me last night on January 17 round 7pm report business bureau never again I would go there no more and telling friends and family not to go there to
20

They use to give refills on Coffee, I was just informed by a worker,you no longer do I asked her for her Name she refused to inform me. She is a young black lady at the One at Western Ave next door to jj fish and Chips.
20

I ordered a quarter pounder with cheese at the drive through in Aitkin Mn. There was a long hair in my sandwich. I called and asked for the manager. I told him about the the hair and he took my information. I asked if he was curious about the the time and date. He was not interested.
I haven’t received a reply let alone an apology. I know this isn’t status quo. I hope I receive a reply from your office.
I hope you find this information useful.
Thank you Charlie Seibert
20

I have just returned from visiting my sick brother in Kent with my 95year old mother.
On the way home we stopped at Clacket Lane Motorway services on the M25.
I purchased 2x Cheeseburger and fries and a Coffee which I took to my car to eat as my mother has limited mobility.
The food was not up to standard. The fries were cold as was the coffee. We ate the burgers but threw the rest in the rubbish bin.
I will not be using McDonalds again. You are a fast food chain who should be able to serve hot food but apparently can't.

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