Samsung Customer Service
Rated 1.63 of 5 Stars
Based on 517 Complaints

Contact Samsung Corporate

Toll free phone number: 973-601-6000

Samsung is a South Korean multinational electronics corporation that is publicly traded on the South Korean stock exchange. They specialize in televisions, mobile phones, semiconductors among other ventures. Samsung employs over 326,000 and has been one of the top leading information technology companies by revenue since 2009. Sales on Samsung Linkedin were reported as US 196 billion.

If you have a problem with your Samsung device please visit the point of purchase or call 1-800-SAMSUNG (1-800-726-7864). You may also call 201-229-4000 six days a week. The CEO of Samsung is Yoon Boo-Keun. You may address international postal mail to 129 Samsung-ro, Suwon-Si, Gveonggi-D, 443-742, South Korea. You may also look at this contact page for further email report forms. Since Samsung and Best Buy have a longtime partnership you might utilize them for customer support.

Founded for telecommunications in 1969 Samsung replaced Apple as world’s largest technology company in 2011. Apple and Samsung are “frenemies” since Samsung is a major supplier for parts. There has been ongoing litigation with employees due to the rising number of employees that are ill or dying. Social media presence in the Korean language may be found on Facebook, Twitter, English on Linkedin and especially Google+.


Experienced poor service? File a complaint here!

Samsung Contact Information

Report complaints to corporate and get satisfaction

  • Samsung headquarters address

    • 105 Challenger Rd.
    • Ridgefield Park
    • NJ 07660
  • Company website

  • 1-800 phone number

    973-601-6000
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day online

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Top Samsung Complaints

Browse more than 517 reviews submitted so far

20

Samsung Model RF23M8070SR/AA purchased on 04/29/2017. Since the purchased, four work orders have been executed to repair the refrigerator ice maker unit. Work Claim numbers as follows
1. 516617 - Replace auger
2. 511001 - Ice maker not working - replaced ice maker and auger tube
3. 469747 - Ice maker freezing over
4. 516617 - When doors close unit makes loud noise

All work was performed by a representative of Lakes Electronics, INC 2101 W Atlantic Blvd Pompano Beach FL 33069

As of 5/1/2019, the ice maker has quit working and is frozen over so that the ice bucket cannot be remove. This unit is absolutely the worst refrigerator I've owned. I will never purchase another Samsung item !!

20

I am telling from Comilla that I had been given a set of Comilla Customer Care. Today I have set a set of hits with a star, about two and a half months from now. But I have complained to you about Dhaka-Comilla that I have not received any Ansar for two and a half months from now. No Ansar they did not give me but Butt did not say anything else about your client care. What is wrong with us

20

Actually my samsung s10 earphones is not work properly i want to exchange my earphones can i exchange because my phone have in warranty and i know accessory have also 6 month warranty

20

I purchased a j2 core phone when I was in Moldova on holiday. The phone has not worked after 1 week from date of purchased. I am now back in the USA and have called the customer service department and have not been able to correct my issue. They have directed me to websites that I can not read and telephone numbers that no one speaks English. I just need to know where to send this phone to be fixed or replaced. I have all of the purchase documentation. Where can I send it? I am a loyal customer of your products but now I am unhappy that I am unable to get the requested information. Please help.

Timothy Mathews
478-207-4637

20

I purchased a phone when I was in Moldova. I had the phone for 1 week and it does not work. I need to know where to send it to get repaired or replaced. I am now back in the USA and I can not get any help from the Customer Service Dept. They direct me to websites that I can not read. They provided a phone number but the people do not speak English. I have all documentation of the purchase and just want the phone fixed or replaced. I will not be back in Moldova until my next holiday. What do I do or where can I send this phone? I can not believe that a Company that is as large as yours can not rectify my issue. I have always purchased your products but at the moment I am frustrated. Please let me know what I can do.

Thank you,

Timothy Mathews
478-207-4637

20

Two and half years ago we install new Samsung appliances in our kitchen. What junk they are and we have been sure to let all our friends and everyone we can know. We have already had to replace the dishwasher. The microwave, you try to warm over 5 minutes, it completely shuts itself off and you have to wait another half hour before you can use again. The stove does not heat evenly and the refrigerator ...... The shelves do not anchor firmly on the doors, the plastic cracks easily. The ice maker now leaks water and I literally have to defrost once a month and it now leaks and freezes below the vegetable drawers. We will never purchase a Samsung product of any kind again.

100

I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down. This happening 4 to 5 times a day. I am afraid it will catch on fire or explode.. Not sure what to do

20

Worst customer service we have ever ever had.....over 5 weeks of saying the part is in the mail and still nothing. These people are the worst they take ALL your money and within 7 months after buying it u r now on ur own. We will never ever buy a Samsung product again and will make sure everyone we know or ask us about Samsung know what kind of rude liars they are.

20

My fridge does not cool . My daughter contacted Service Centers in Egypt . One of the service centers displayed on Internet was fake and got money without repair . The second one was from the service center but took fees without examining the fridge and did not provide any services . Notice that I moved my fridge from Saudi Arabia to Egypt . My family is in bad need for this fridge . Kindly help us to get this fridge repaired . I think it needs no more than (Freon). You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.

20

My 1.5 MT Split AC has cooling problem

20

during week of april 8 thru 12 I was trying to take advantage of you special discount pricing for you galaxy s10+ I added everything to my cart got my quote which consisted of 200 for my trade in plus a bonus 100 bringing my total down to 29 dollars and change a month for the phone with financing thru my sell phone carrier Verizon. I got to the point where I could proceed and then your website quite working. when I tried to finish i would get all kinds of error messages like "I don't have access to Samsung checkout" or "my session has expired" or "something went wrong" for a week i finally called to speak to someone and she said I needed a screenshot I told her there wasn't one because your website kept emptying my cart but i did have the chats emailed to me and then I was told that did not matter they needed a screenshot. this is a billion dollar corp what kind of company does not honor its own specials because the website is not working I shouldn't be penalized for something I had not to do with. I love samsung products but this is a little disheartening.

20

The General Manager (Sales),

Samsung Ltd,

Noida.

Dear Sir Sub: Repairing of Samsung Fridge.

This is to bring to your kind notice that I had purchased on Smsung Fridge bearing No: RR19K2727RJ from your authorized dealer Kay Dee Audionvision Pvt Ltd, Noida , Sector -18 in the year 2016. The above fridge showed some problem and unknowingly the terms of the purchase , the fridge was shown to some engineer who repaired it in a minor way . This has been done with a specific reason that my mother is a chronic patient and as per doctors advice her medicine are kept in the fridge for day to day use. Thereafter the fridge has been given good service until recently the fridge showed some problem again. I booked as complain on 10.3.2019 and 13.4.2019 ( your service order no 4278801512 and 4280733545 respectively) . However your engineers came through your above authorized dealer, who inspected and went away with the remark that the fridge was operated by unauthorized person.

That , I told them the truth that the fridge was shown to one outside engineer by my children in my absence and got it repaired at that time. I do admit that this is not as per your terms of sale. But I have approached thereafter your concern to tell me the problem , whether it can be repaired by you with cost or minimum charges despite the same is within guarantee period offered by you . But ignoring my requests your engineers are just going back without any information to coming back for the needful. I would request to your good self to kindly send the authorized engineer to get the fridge inspected and give the estimation of expenses involved so that the same can be repaired .

Being a consumer of your every product including the fridge, I hope , I have all the intention to have your kind help in this regard.

Please help.

Yours faithfully

(Pramod Kumar)

9650349523.

K-4 , Sector -11, Noida.

20

my experience would rate a minus 5 at least. had an older top load washing, unbalanced. 1st repair came out was nice and told us if the unbalance continued they would come back to exchange a part. he was through direct tv. 2nd call repairman came out 530p.m. friday, said nothing was wrong. washer warranty had been extorted in the first call. happened again, called in repairman was to come, didn't show up, I called and was told we were getting a different machine, then someone called and told us we were getting a refund. I had sent pics, was told they got the acceptance letter but no pics. today was the last straw, what happened to the warranty? was told file was suspended due to no pics, sent again, was put on hold several times when i asked to speak with a supervisor, never got through. looked up complaint number got the customer service section who would not put me through until i told her what i was calling about. told her i wanted to grump to someone, no-one was available, i grumped at her, she was offended so i told her i was offended also, she thanked me for calling and wished me a good day. needless to say this will be my last samsung product. thank u for your time. dorothy, donalds wife

20

My mother is 86 years old and has medical issues, It is essential she has call recording on her samsung s8+ to remember what her doctor tells her, (WHY HAVE U BLOCKED HER CALL RECORDING} WHY DID U DO THIS TO HER. After an upgrade...
I purchased this phone because call recording worked on it. I do not care if the law is changed.
i will do every thing i can to find a phone that has call recording capability and do everything i can to tell the media how BAD google is.. FIX THIS ISSUE NOW !!!!!!
geofftuc@hotmail.com

20

My phone alert pop up notification for updated verson. Thinking it's the best thing for my phone, I soon realize I was wrong. My phone's characteristics are very undesirable and disappointing & now I hate to use at my phone. I dont think I'll buy the new S10 or an android until you guys figure it out.

Left in the dark not knowing what I was changing about my personal device just to update my system on Samsung's terms.
I should have a choice, be able to see what my phone will look like before continuing with the update.
If I wanted an iPhone I would have bought an iPhone, I go with Samsung for a good reason but now you created a wannabe Apple system.
MAKE SAMSUNG SAMSUNG AGAIN

It looks like it came as a phone for dummies & the person who designed it had no artist skills.

20

A Walmart employee sold me a Samsung phone with a straight talk wireless plan, and instead used my account information after he assigned the plan to another person, and did what is call a port out scam, and hacking into my bank account through the use of my Samsung phone and the straight talk plan. This is all accurate and factual, and theft that has occurred is called fraud, and your company, along with others that have these employees who do this are doing nothing to rectify or correct, and/or correct thisd problem....

20

Purchased a QLED TV - first order. Called my cousin who works for Samsung and added me to friends and family. Ordered second replacement tv and Samsung told me to cancel first one. I did. The second tv was supposed to arrive with discount. However, they never discounted, about 800 dollars. Anyway, they told me it was my fault I cancelled wrong tv when Samsung rep told me to call delivery company and refuse the first tv. I had to argue with customer service and supervisor and they kept blaming me. They opened a ticket to corporate and told me someone will call in 48 hours. No one did and they closed out ticket without any updates.

This company is pathetic and trying to blame customer. If more info is needed, please contact me.

20

I bought in 2016 a Samsung top loader washer and dryer. My washer had a recall in which I exchanged with a front loader Samsung washer. No my dryer is having problems the drum was not turning when you started the dryer. We would open and rotate the drum and then it would work. Now the dryer is only staying on for 2 minutes. It will not stay on to dry the cloths. This is so frustrating when the items are only 3 years old. I asked a repair man and he said the motor has to be replaced. but he suggested not to do that because of all the trouble that Samsung products are having. No I will have to go buy a new dryer a maytag or GE. I am so frustrated and I will never buy a Samsung product. I even bought my son and daughter in law a Samsung washer. I hope they do not have the same problems I have had.

20

Purchased Samsung Note 9 and Premium Care.

In early February I filed a claim for mechanical breakdown because the phone wasn't working.

Replacement phone was damaged so it was sent back and a new phone was supposed to be sent to me.

After 1.5 months, no new phone had been sent. Claim was closed and I had to file a new claim.

New claim was filed and deductible paid. After they took more of my money, they tell me the note 9 is out of stock and there is no expected date that I would be receiving a replacement phone.

2 months later I am still without the phone I paid $1000 for plus 11.99 a month for premium care, plus $100 deductible for the claim.

Samsung says they aren't responsible for premium care. Premium care says it's not their problem and they do not have the ability to refund.

20

I submitted a claim to Samsung's premium care for a replacement device. I've been charged the amount of the deductible, yet phone hasn't shipped.. called in was told it would ship Monday, nope... Called in Tuesday (early) was told it would ship today ( meaning Tuesday). unsatisfied with that, called back 4 times total on Tuesday... Next time told a supervisor would call me back, never got the call, called back myself told it was out of stock, still unsatisfied called back, told my phone is in stock and there's nothing anyone can do. I work for doordash, I need a working screen in order to receive and accept orders, can't work. Already losing money each day ontop of the 99 dollars I've paid for a service (deductible) that hasn't been fulfilled and the best advice I've been given is to wait!!! Someone needs to be accountable for the lack of customer service. I even attempted to try and just upgrade the phone and pay the difference, nope. Wait please.... This is unacceptable, I get it, it's no one's fault I spoke to their hands are tied, but someone has to be accountable for this?? No??

20

On 3/29/19 I attempted to upgrade my S9 to an S10 using my Shop Samsung App . My offer was $550 when you upgrade an S9 to the S10.I tried to place the order and it changed to $300. Even though my offer on the app said $550. I tried again and came up with the same result. I got frustrated with the app and shut it down. I tried again on Saturday 3/30/19 with the same results. I tried again on Sunday and the app froze on me so I gave up on the app. Today (4/1/19) I initiated a chat and was told that the promotion expired yesterday even though it was and IS still showing as an offer on my app. I was told to uninstall and reinstall the app and I would see that the promotion was not available any longer. I did what they asked and found the promotion to still be on my app. At that point I took screen shots of promo to show it was still there. I placed a call to support at 5:10 p.m. to get clarification as to how Samsung can advertise this as an active promotion on my app but not honor it. I was told that it was a glitch on their app, but they refused to honor the promotion. I requested a supervisor and was transferred to Favio (id#68181) who identified himself as the floor supervisor. I once again explained the situation (by this time I have been on the phone for 1 hour 50 mins) and was told that I was seeing an outdated promotion because my app was not up to date. When I assured him that it was, but were getting no where, he sent me to tech support to "update my app". I asked Favio what I was to do when tech supported verified my app was up to date and he told me to call back. This ticket number was 1803870. I already told him several times that my app was up to date. Tech support verified that my app was up to date after I authorized them to remote in to my phone that my app was up to date and on auto updates. They also saw the $550 Trade up and Save Promotion on my app. I asked tech support to indicate this in their ticket (2208961581). I then requested to be transferred back to sales as I was going to follow up with Favio. I was transferred to Promotions where I was made to explain the situation all over again only to find out that they could not help and I needed Sales.. I was transferred to Sales where I asked to speak with Favio. Another person made me go through the entire issue again and told me that they wouldn't honor this because it is not available any longer even though it still shows on my app. I was put on hold a few times while he consulted with someone. He then came back the last time and told me to place my order on line and call back for a price match. He said that it was not guaranteed, but I should try it. After tonight, if this match is denied, I will definitely be going to Apple for all my future mobile needs.

I must say that after 4 hours 15 minutes dealing with this issue I have never been so disappointed with any company as I feel tonight.

20

I took my Samsung Galaxy S7 to the Samsung repair center in Hong Kong today for a replacement battery. They said that because it was an import model that they would charge extra to inspect it. Further it would take 3-4 weeks to obtain the battery -- and I would have to leave the phone with them the entire time! This is completely unacceptable. Why would it not be possible to order the part and for me to return with the device when it had arrived? Why would Samsung think it is acceptable to require my device to be held for that long?
Terrible experience which will lead my next purchase to be from a different manufacturer.

20

The ice maker its not working since the first time since 08/07/16 Geek Squad had to send a technician every tree 3 months my question is wat we are going to do after the guaranty protection plan expires they have come to fix this about 8 times.

60

Why in the world would you put the ice maker in the refrigerator part of the appliance? Model #RF25HMEDBWW French Door Refrigerator.
I have had this ice maker de-iced 3 times by repair men. Apparently from opening and closing the refrigerator door it brings warm air into the main part which causes the ice maker to become warm and slightly defrosts and then freezes up and won't make ice cubes. Now I have resorted to using a hair dryer on low to defrost in order to avoid the $100.00 or so repair cost. I should have researched your product before purchasing. Sorry from the day I purchased. Could have bought a competitor's French Door Refrigerator.

20

Today I go to Greece Service at Athens Kallithea city at Sofokleous street and ask them to ensure me that if I give my Samsung gear s3 for change the battery they protect it and not scratch it.

The answer is that they throw me out and tell me to change it myself.

The employ of this service is very rude and not take anything to help me out with my warries about – please do something because this is the image of your cooperation – this rude woman that throw out anyone that have any concern about the quality of the service, and not take anything to help me get the trust that I need, and throw me out – is a very bad and unfriendly part of your company.

I am fan of Samsung products, get always the latest, have pay the gear s3 about 400 euro when they get out, and a rude woman is not even take some minute to ensure me that I get the watch done with out any marks, is make me so sad about the Samsung in general

I have file complains also in Greece, and everywhere I can because I believe in Samsung and I want to continue buy products and feel safe that a bad person is not represent the company its self.

Thank you in advanced

Charalampos Mavridis

20

We have a problem with a Samsung microwave which still on warranty and asked for technician service on Feb 5, 2019 and your ticket number is #5122288622. This microwave has been bought at Best Buy store at Davenport, Fl last sept 2018. We have sent couples times emails and even the saler of Best buy sent to Samsung a copy of the purchase and we never received any response from Samsung.
We are very desappointed about the service especially this microwave is always Under Samsung warranty? Why at this point we didn't receive any support from Samsung and still waiting for a technician visit to sort out this issue? Please take note that we need it and send us an email to set up an appointment with a technician and we will be at home waiting for him?
If we do not have any response from your department we will boycott your product even if we have been a good Samsung client.
Do not phone us, but please send an email for setting up an appointment?
Bruno for Mrs Jane Millar. Microwave model is ME 21M 706 BAG serial # 0B8C7W0JA.

20

My next phone will be a phone other than a Samsung phone. I am getting too may ads and it gets pretty tiring.

20

Your French door refrigerator's ice maker quit on me, again. It was the same problem before but the the computer went out. My last refrigerator's coil was on the outside and it is made of metal; and if yours is also made of metal why do I see on Youtubes, reviews and emails of the same problem from other people? I want to get my money back but the warranty always expired after 1 years is up. One guy said he unfreezed his frig ONCE a year, more than it should be for a new frig. What are you guys going to do about it so I can be a satisfied customer?

20

GALAXY NOTE 8 INTERNAL SPEAKER DOESNT WORK WELL

20

My double oven stopped working the minute I used the self clean feature and my microwave's glass door (inside) shattered during the convection use. I spoke to a Samsung rep who stated, both in writing and verbally, repairs would be reimbursed. I have submitted the receipts for parts/labor as directed and 4 months later, Im still waiting to be reimbursed. Every time I follow up with a rep, Im told, Sorry, I will have to escalated your call. My call has been escalated 5 times!!!!! This has been going on since December. I intend to file negative reviews and suggest a boycott of Samsung as this company is incredibility unprofessional!!

20

On March 2, 2019 I ordered two fast charge chargers from the Samsung website for a total of $32.76. On March 8, 2019 I reviewed my bank statement and noticed that I was charged $16.38 four times for my order; one charge is/was pending. I emailed Samsung's customer support and received the automated response that said my order inquiry was received but I still have not heard back from anyone. I tried the online chat and waited and waited and waited no response there. It's been a week since I emailed customer support and this is the fourth day trying the chat. Today, March 13, 2019, I finally got to talk to a representative. She was clueless. She kept saying that I had no order. I insisted. After being on hold for 20 minutes in total she comes back to tell me she only saw one payment of 32.76 and she didn't see it broken down. When I told her the withdrawal code then she suddenly figures it out but I want a manager now. I've ordered chargers many times before and never had my total broken up into individual withdrawals. I asked to speak to a manager and she transferred me to the rudest supervisor. He over talked me, kept insisting I was reading my account wrong. Mind you, I had just finished my call to the bank and was looking at my account online while on the phone at the time. After a heated exchange of the supervisor talking over me as I was speaking, I told him I was filing a fraudulent claim against the extra payments and a complaint against the company. I have never ever had my order total withdrawn from my account in incriments nor have I ever had a holding fee for an order. As of now, I'm waiting for the pending charge to come through to issue the fraudulent claim. I will never purchase another Samsung phone or appliance. I'm a customer support manager and based off my 10 years of professional experience this was by far a very incorrect protocol and a poorly handled situation.

20

I purchase the Samsung Gear Sport on November 26, 2018, as a gift for my wife a week ago the watch started to lose its charge after a few hours, then it went completely dead black screen even when the charge is at 100 %. I open a ticket with Samsung support they said the warranty was void because it got wet 253 dollars to repair, I called they waived that good now they say my ticket is on hold because they don't have the parts. Now as a loyal Samsung customer with all phones TV, Tablet, Refrigerator etc, my patients is being tested the device is under warranty if you don't have the parts why is not possible to replace it the bill to repair the device is more than I paid for it so in my assumption its cheaper to replace than repair it.

20

Samsung customer service people are lying. And basically stole my money.
I bought a phone and traded in my old one. Sent it and waited. For a long time it said that it was not received until I got email saying it does not qualify and for the trade-in and I will be charged in 4 days (cc# provided in email) the difference. Four months go by and I get collections agency bill for higher amount to pay. My card was never charged (even called bank to find out if they tried - no). So they never charged my card, are lying about it that they tried 3 times and have not send me any kind of email or bill for me to pay.... that was my first call to customer service. .. now they are saying that they have not even received my phone and that email they never sent (I have it saved in my inbox). So I was told to pay the amount that is 25% more than I actually owed ( because they did not charge it to begin with). Never ever will I buy anything samsung again in my life! Absolutely horrible experience. When I asked if I can go and resolve it with actual person and show the email - NO. Samsung company .. lying and stealing!

20

Bought a Samsung Electronics UN65MU8500 Curved 65-Inch 4K Ultra HD Smart LED TV (2017 Model) on 3/21/2018. About 5 months ago there was a slight distortion in the speakers when any show with heavy bass sounds was on. Over the last couple of months it has gotten worse. I notified Samsung and they sent a tech out to look at the TV. The man basically played the 'sound test' which has minimal bass and declared nothing is wrong. I have videos of the TV where you can clearly hear the annoying distortion. Yet Samsung refuses to honor their warranty and refuses to fix the TV. Samsung does not honor their warranties.

20

My refrigerator, model RF263BEAESG continues to ice up around fan causing noise until the ice stops the fan completely. Then it will not cool inside and our food will spoil. I have had the repairmen here 6 or 7 times already and they cannot fix it. Very expensive. If Samsung has any self respect at all, they will replace this unit at no further cost to me. No more excuses you are fully aware of this problem as evidenced by your consumer reviews. Thank you.....

20

To Samsung Customer Complaint Division
I purchased a Samsung Refrigerator model # RF323TEDSR/AA about 5 years ago. I have had nothing but problems with it. I have had error code issues and cooling issues. This time
when I called in to report my problem, I explained to the Samsung representative that I had a bad compressor issue with my Samsung refrigerator .
I was given name called Home Service in North Jersey that would come out to diagnose and repair the compressor. I set up a ticket number and the Samsung representative made arrangements for Home Service to contact me to set up the appointment. After a few days, I haven’t heard anything, so I called back Home Service directly only to find out company does not repair compressor that are 5 years old and they just canceled my ticket number. I then called back Samsung for an explanation of why I was not informed of this update. The representative apologized and told me she needed a few days and was working on another company that could both diagnose and repair my refrigerator. I called back Samsung in a few days and representative gave me a number of Dish repairs which I was told could preform this service of BOTH diagnose and repair. So I made the appointment on 1/24/19 and paid $100.00 to diagnose and confirm the need of a compressor. The repairman told me that Samsung would send their technician out for the replacement. However, when I called Samsung back 45 minutes after the technician left I was told that Samsung would cover the replacement of the compressor and labor but they could not do the repair and that they would have to find someone outside my area which they would need some time to locate someone. After a few days I called back and Samsung told me that there was no Samsung authorized technician that could service my refrigerator. I was told that I can find someone on my own that would take on the task and I would be compensated back for the repair from Samsung. I searched and have not been able to find anyone that would take this task on. One repair company flat out told me that he would not even touch a Samsung refrigerator because they are notorious for problems. I was told by your representative that they would diagnose AND repair my refrigerator. This has been an extremely frustrating experience with Samsung. Each phone call to customer service was at least 30 minutes long and have incurred a refrigerator full of spoiled food. I have always purchased all Samsung appliances in my household and after this experience it will likely be the last.
Regards,
David Z
Sent from my iPad

20

I've contacted Samsung Healthcare several times from Mega Power Company email address about purchasing request (The ultrasound system WS80a with Elite) directly from them and request a phone number for easier contacting...
that was 3 weeks ago and didn't get a reply since then

20

To Samsung Customer Complaint Division
I purchased a Samsung Refrigerator model # RF323TEDSR/AA about 5 years ago. I have had nothing but problems with it. I have had error code issues and cooling issues. This time
when I called in to report my problem, I explained to the Samsung representative that I had a bad compressor issue with my Samsung refrigerator .
I was given name called Home Service in North Jersey that would come out to diagnose and repair the compressor. I set up a ticket number and the Samsung representative made arrangements for Home Service to contact me to set up the appointment. After a few days, I haven’t heard anything, so I called back Home Service directly only to find out company does not repair compressor that are 5 years old and they just canceled my ticket number. I then called back Samsung for an explanation of why I was not informed of this update. The representative apologized and told me she needed a few days and was working on another company that could both diagnose and repair my refrigerator. I called back Samsung in a few days and representative gave me a number of Dish repairs which I was told could preform this service of BOTH diagnose and repair. So I made the appointment on 1/24/19 and paid $100.00 to diagnose and confirm the need of a compressor. The repairman told me that Samsung would send their technician out for the replacement. However, when I called Samsung back 45 minutes after the technician left I was told that Samsung would cover the replacement of the compressor and labor but they could not do the repair and that they would have to find someone outside my area which they would need some time to locate someone. After a few days I called back and Samsung told me that there was no Samsung authorized technician that could service my refrigerator. I was told that I can find someone on my own that would take on the task and I would be compensated back for the repair from Samsung. I searched and have not been able to find anyone that would take this task on. One repair company flat out told me that he would not even touch a Samsung refrigerator because they are notorious for problems. I was told by your representative that they would diagnose AND repair my refrigerator. This has been an extremely frustrating experience with Samsung. Each phone call to customer service was at least 30 minutes long and have incurred a refrigerator full of spoiled food. I have always purchased all Samsung appliances in my household and after this experience it will likely be the last.
Regards,
David Z
Sent from my iPad

20

Service Ticket Number 4149436723
I am still waiting for my claim check for a bran new dishwasher floor damage.
I currently have Samsung items: 2 tvs, 1 lap computer, bran new dishwasher, refrig, stove, microwave, robotic vacuum, and a PHONE.
I submitted all pertaining information regarding my damaged floor due to a water leak in the connection between the dishwasher and water line.
1. My first in counter your associate could not speak English, she got the spelling of my name wrong. I gave her all the information regarding the serial number, etc. She did not document the information. Working with other associates I had to give the information 3 time before it was recorded.
2. YOUR personal told me they mailed the check. I was waiting for it for over a week and there was NOTHING. I found out Friday 02/22/2019 YOUR company sent it to a wrong address!!!!!!!!!!!!. Now I was told today that I have to wait for a month before I receive my check for the DAMAGED floor. I have been calling continually to get this resolved. I was not the incompetent one. I want this resolved ASAP. I swear I will not buy another item with your name on it if this is not addressed to my satisfaction. I will go to LG.
My phone # is 303-947-6693

20

My tablet is still not fixed. brand new tablet and can't use it no customer satisfaction u get put on hold and told that they are checking on a solution and the whole time u get transferedthout your knowledge and I'm talking about samsung tech. This is like my third time calling and sending out my new tablet was offered to have it replaced by tech to tab s4 and was transferred to sales only to be told they can't bring up my ref# and told to hold so they can give me a solution to do the same thing tech support did. Transfer me without my knowledge and have to keep explaining myself I thought that was what the ref # was for. I see that rather then samsung give you customer service they will keep transferring you until you give up, I am very disappointed in Samsung all my devices are samsung. Samsung has the worse customer service by far. If you think Samsung cares about customer service or satisfaction I am proved wrong this is the second time Samsung does not care about there customers that are loyal to them all you hear is no can't help you or hold on and be transferred without your knowledge and have to keep explaining yourself. This is the worst cusomer service ever you can get transferred to a supervisor about your service and you still can't get any satisfaction All the money I spend on samsung products and this is the service I'm going to keep getting I'm just gonna start buying apple and stop telling people how good I think samsung products is

20

Washer is defective. 2 techs came out to look at it and said their is nothing wrong with the unit. The washer is leveled. During a spin cycle the drum beats against the washer door. It wasn't doing that when I first purchased the unit at all. It was completely silent and now during a spin cycle the drum slams against the door. This is my second Samsung washer. My last one was doing the same before it broke due to the barrings wearing causing the spider bracket to wear and break costing over $500 for repairs. That's why I brought a new washer. This is unfair for a new unit. This isn't normal for a brand new washer and before I know my warranty is gonna be over and my washer is gonna be broken. Other people had the same issue as me and received a warranty replacement. I just want a warranty replacement for a defective product. My washer is still under warranty. I feel that I'm being discriminated against and treated unfairly at this point.

20

Ordered a Samsung soundbar early October 2018. This is late February 2019. You changed the shipping date over 10 times. When it goes past the date you never call or email. I have to get in touch with you. This is the latest shipping date February 20th and I have heard nothing as usual. Do you treat everyone like this or am I just lucky. Care to give me your reasons for this unprofessional practice.
Thanks for listening, I'll expect no answer as usual

20

From the reviews it looks like I'm not the only one who received a HORRIBLE product and service to go with it. I PROMISE i will never buy a Samsung product again from the phones that I have to CRAPPY washer that I called to get fix that no one will fix because even Samsung says their product is so poor they will not honor it. I have no idea how your company has made it this far we had a washer and dryer that BOTH had problems since day one. Neither are more then 5 years old and not to honor your product what CRAPPY Customer service! Dorothy

20

I have own Galaxy S2, S5 and lately A5. The problem I have with S5 and A5, both have similar error message " moisture detected" The phone are never near any wet area except my breathe. I contacted help desk over this issues 5 or 6 times over few month. The advice is go to Setting/App/USB port to clear data. Does it work? Of course NOT. Always blame the user and not technology like faulty USB port and programming. To shift the blame they will ask, " Have you drop the phone". Oh I forgot, dropping the phone will cause the phone to have "concussion". and the symptons are automatically disable the phone from unblocking call from my wife, create multiple contact name if you back up from Samsung server and detecting moisture from charger. By the way, I still have unresolved issues, i.e my wife cannot phone me, cannot connect my phone to smartswitch (app in computers) check your support log. Have reset 1 million times, change sim card, restore contacts, check Telstra network, phone support has reset phone several time,contact samsung support million times....Why is it impossible to disable blocking number despite support making several attempts to unblock. Have you check your data programming eg. troubleshoot contact, settings etc.

Lastly, let me tell you the temporary solution to " detecting moisture": experimenting over periods of 3 months. Switch off mobile before you plug in cable, then Plug cable and switch it on- work for past 1 month with no error message. Why does it work?????

By the way, your Australian website form also has issues. Cannot send email if I insert phone model SM-A520F serial No: R58J92AKZF or use default model. Error message: " Authentic issue with form:

Hope you can solve the mystery and revert

Yours sincerely
Vincent Leong
email: vleong14641@gmail.com

20

Purchase a Samsung washing machine(top loader) 5 1/2 years ago. Recently, machine does not complete a cycle and spin out. Will not do a complete load of towels or sheets. My wife spends a half hour trying to reset machine. For the money we paid for this machine it is a piece of junk. Samsung very poor manufacturer of washing machines and dryers. Do not buy their products you are wasting your money.

20

I bought 2 new Samsung phones. When I returned home I notice a problem with the S-Pen for the Note-9. I contacted Samsung and they made promises to do a simple exchange. I sent the S-Pen and was promised to receive my item in 2 days. All lies. Every time I called, I received a different lie. They sent me to customer escalation dept.. I waited for 1 hour and called Samsung back, again transferred and the call said a 5-hour wait. Finally, I got thru to this dept. I told them that they promised and lied at least 4 times. I even asked for compensation for nearly 6 hours phone time and they gave an answer no. No compensation and I'll be waiting up to 17 days for a simple S-Pen. Unbelievable these liars. I can only tell people to avoid buying their products. You'll be screwed one way or another. Horrible customer service, but I think comes from higher management to screw over Americans. Stay away from these crooks.

20

I bought a 65inch Samsung TV and this was what happened to me.

I contacted Samsung on January 22nd 2018 because my TV had a cloudy white object on my TV scene.
on Jan 24, 2018 at 3:07 PM They sent me a ticket # 4146664022 and listed it as under warranty and service tech on Jan 24, 2018 at 3:07 PM was coming out. They came out and looked at the TV and told me that this could not be fixed. Instead Samsung request that they replace the screen. They came out 3 times and each screen was worst. The last time the tech stated that Samsung will be contacting me because they was going to replace the TV. I waited for a call and no one called me.

I contacted Samsung on 03/03/2018 through chat transcript ID 4297994121 and was told that " TV exchange is approved, and the ticket is in open status and someone will be calling me. Once again I did not hear anything.

I contacted them again on 05/10/2018 and was told that my ticket has been escalated to the higher team. They provided me with another number and I called them and they said that someone will be calling me again.. I told them how I am very disappoint that this has been going on for months. They stated that they will make sure that someone call me.

I did not hear from the company until On Sep 21, 2018 from Matilde Samsung Case Manager and they requested that I send in my receipts. I did that same day and never heard anything back from them.

I contacted them again October 2018 and was told that they canceled my ticket without a replacement. I was so upset because they never called me or assisted with a replacement. How do you close a file and not assist the customer. The agent said that he will open another ticket and have them call me. I said I heard this all before. he stated that they will call from higher up. Once again I fell for the bull crap.

I call them back on January 2019. Almost a year to the day that I called in for service. They told me that they canceled the ticket again stating that they tried to assist me with service within a 30day period and that I was out of town and they closed it. I told them that I am not requesting service but where was my replacement. They said that they was going to open another ticket and get someone out to assist me. Well, I got another ticket # 4149333090 for service that the canceled right after. On the ticket is stated that this equipment was out of warranty and to call them. I called them and the lady stated that if I wanted service that I will have to pay due to this TV is out of warranty. At this point I am beyond upset but pissed off because they have no clue what they are doing. I hung up the phone. I call the Samsung department again but this time I opt for a text. I explained to the lady of what happen and she stated once again that she will get me over to the executive people and they will handle this. I told them that I need a replacement and they have the worst customer service every and that i am now being forced to take this matter to my lawyer and use other channels to get the word out on had bad they are treating their customers. The agent did not text me back or say goodbye. Just never responded back. Sad. A whole year has past by and I have been without this TV for a whole year.

I then sent an email to the president of Samsung in English and Korean stating that I want this matter resolved and I want compensation for half of the year that was wasted due to they never assisted me on a warranty issue. Someone name Lataisha Wells| Office of the President Samsung Electronics America, Inc. contacted me and stated that they can offer is a depreciated refund or an exchange and a $100 gift card that I have to spend at Samsung. I was insulted. I am a loyal customer and requested service under a warranty TV and had to suffer for a whole year to note get anything and this is all that they have to offer me. I am disgusted that a billion dollar company will treat their customers like this. I am going to seek all the advise that I can get and blast them on every site that I can and seek legal advise on this matter. It is not like they are paying for my replacement out of their pockets. This TV was under warranty. All I ask for was to get this TV replaced at they stated that they would do. This is the worst service ever. I look around my home and most of the things I own is Samsung. Terrible service. I will not stop until I get better service.

20

I had an issue with my four month old gas oven. I used the self cleaning cycle for the first time and when it was done paint had come off the lower pan and there was long streak of a gray material. We contacted Samsung and a technician was sent out but he had to consult with one of your customer reps. When he called the rep within a few seconds he said it wads damage cause by us and we used tin foil. We DID NOT use tin foil and would certainly would not left it in the oven if we did during the cleaning. He would never address the spidering in the paint nor did he address the paint chips that were coming off He was arrogant and rude. Even when asked the technician could not say what the silver substance was. I spoke with a customer service rep for almost 45 mins on 1/31/2019 and he promised to have a supervisor call me. Guess what no call. I have used Samsung products for years My phones and tv are all Samsung. I have never been treated like this before.

20

we bought a complete suit of appliances they were delivered and uncrated by pennys guys they looked good I installed them used dish washer once worked good then on thanksgiving used second time and got lc code called customer service they told us to pull unit and inspect sensor [not good idea for customer] finally fighting over phone with service they sent tech he found hidden damage [blow out upper inside corner] and said this was unrepairable Samsung and pennys said there was nothing they could do so now what I have to pay for some thing that's unusable this is crappy business practice if you want to contact me 707-580-8210 steve maffei

20

I bought Samsung French door refrigerator in white S2282JS3 666268 at Lowe's back in Nov, 21, 2018. The reports I got from Lowe's, that your people at warehouse keep postponing delivery when I called Lowe's. Lowe's have no control of making decisions order them to ship it to my place immediately. Please help!

20

I am a police detective with the Town of Bethlehem Police Dept located in the Albany New York area. I am currently working on a Identity Theft case and need to get information regarding your fraud dept so I can send a subpoena out requesting information.

20

he purpose of this complaint is to inform Samsung of the lack of timely response & acceptable resolution of the service issue I have had with the Model #UN65MU650DFXZA Serial# D6LS3CUJA05633Y television I purchased from COSTO Wholesale which stopped functioning in Oct 2018. When it became obvious that the set could not be repaired and a suitable replacement was not available I requested a refund and agreed to accept $1602.00 as compensation for the defunct TV and the inconvenience I had experienced up to that point I have followed all direction and done everything Samsung asked/requested of me in the weeks after accepting Samsung refund offer including boxing it up and waiting an entire day for the trucking company to pick it however Samsung has not followed through with the refund as promised The TV was picked up the week prior to Christmas & I was promised a refund would be sent within 6 to 10 business days but it is now 12 days since the refund should have arrived & I am still waiting for Samsung to honor their agreement Please respond to me ASAP either by phone at 920 765 1227 or by text message Respectfully Dennis Dirindin

20

we bought samsung washer and dryer front loader merlot from Lowes the day after thanksgiving, With my age and back we also bought the pedstol that they sit on. And now you can"t keep up with the demand on the Pedstol so I was told first time they would be in December 24 or 26 but that didn't happen and then I was told first or second week of January but then they called today January 12 and they can't get them till March now. This shows me I think I made a mistake buying a samsung washer and dryer. I don't think I will every buy a product from you. And I do believe I will go on social media and let other people know about your service to be aware.
Linda Grubbs

20

ive been cyberbullied since jan 2018.international oline ,Discrimination stalking, invading my privacy ,sexual harrasments,picture and videos.with out my permission, property damages of getting access to my accounts, online isolated my self I got fearful of life and. scared of people lost trust ,,Yous destroyed my life internal and emotionally and the healing well take time to be the person I yoused to be always happy What im facing has been the worst nightmare and wouldn't want no one going through this not even my enamie ..... but God knows why He's making mi stronger and have faith in him.... The mind games intergation online iblamed myself. For not being more often for my daddy know it's not my fault he was my life and maybe I was never bullied online my daddy would be here today I wasn't capable of taking care of him with mi getting sick.. .I promised my father to pick myself up and I'm standing up for my rights now ... going to be ok...because that's where my health started affecting mi amade sure his home ...But I'm hear standing up for my civil rights if I couldn't before well I'm standing for my civil rights ...trademarketing making he'll of.A lot of money off my reputation will that was not right.. America. suppossed to stick to one another not against one another that's sad.. Supposably we teach our kids not to bullied other kids but look I was bullied international all over the world also putting my life indanger and where's live and stalk mi day and night in my home not safe at all Social media had addiction for money thanks to my reputation.then having the heart what you put my through but my reputation more money in people pocket Then to help your own Americans ..... who can we trust anymore yous are as much guilty as the criminals letting all this happen to mi for a year .. Please keep people safe online I don't want to see somebody going through what I did....God blessss

20

I purchased a 49 inch Samsung Curve exactly 6 months ago. I turned television on one morning and it had a white line going down it. I called customer service and they transferred me to technical support. But we couldn't get it to work. They told me they were going to send me a replacement. 4 days later they called and said they were going to send a tech. Technician came out and 20 minutes they called me to the room and said screen was broken inside. I believe they sent someone to break screen so they wouldn't have to replace it, because it was not cracked before. I have several Samsung tv's, microwave, telephones and a sound bar. I am done with Samsung. LG is going to be my brand. Smh.

20

WORST SERVICE STAFF : NOT A SINGLE STAR FOR SAMSUNG PRODUCTS
This is regarding my Samsung fridge purchased by me in 04/2017 from Croma, Ahmedabad. With a span of one half year, promblem has started with this fridge. I filed complaint with Croma, Ahmedabad who in turn issued me a CALL LOG Number 4275592058. I contacted Ahmedabad Service Centre number 079-26935000. Very insensitive staff posted there. I was assured by Mr. Sumit who attended my call that my issued will be resolved today itself. I contacted him umpteen times and he kept on assuring me. Then after 17.00 hrs, the operator didn't answer any of my calls. Once again contacted Sumit who informed me that the technician is on the way. But to my utter dismay, no one turned up. I had specifically informed them that, I have non-veg items worth Rs. 4000/- in my freezer and that they should send some one on priority basis. Tomorrow morning I have to throw all the non-veg items, who is going to compensate for this loss especially due to your insensitive staff. Mr Sumit who assured me the whole day that the problem will be solved today itself needs to be reprimanded and action to be taken by the company. I am in touch with my Lawyer for initiating legal action in consumer forum for loss of items perished due to not taking service on priority basis as requested by me. My number is 9638893737

20

First the people you call can't speak English . You ask for someone else and they just keep talking. This is the worst experience I have ever had in fifty years .i have a new ref ridge for almost two years and it has not worked right since I bought it. They say it doesn't meet the warranty requirements for replacement. So that's okay. I will never buy another Samsung product and make sure anyone I know doesn't buy one. Samsung is the worst company in America . They suck in products and service.

20

To Who it may concern I bought all new Samsung appliances and TVs four years ago when my house got build four out of six of my appliances have broke down in a four year span ? the latest being the washer that leaked through the floor causing drywall damage and wreaking a lower level bed ! it was not hose or drain problem it was the drum on the machine ! The dish washer needed new electronics , The stove needed a new element in the oven , The light in the microwave stopped working shortly after it was bought ? Very disappointed in your products would not recommend Samsung products to anyone should put more effort into quality of your products ! Milan Milkovich

20

We brought one of your Refrigerator 3 years ago! As of last week my husband had to purchase a new Refrigerator, your went out. You don’t pay over $2,000, and it go out in 3years. In August we pay $350 to get the Ice maker fix and it lasted 2 months. When we brought this Refrigerator, we gave my daughter our old refrigerator a Kemore to her and it still working, and we had it for 3 years. So what does that tell you Samsung is not making good products any more. People should know what kind of products they are buying!

Yes this is a Complaint!!!

Mary

20

I am 81 years old, widowed and without any help. 7 years ago I purchased a 42" Samsung that was quite expensive. It was my only means of entertainment so I thought it was worth it. 2 years later it started blanking out and sometime for days I could not get a picture. It had number 5000
in the serial no. I had a TV repair person that I paid $500 to and didn't fix it. I called Samsung and they said it was a recall TV but refused to replace mine as it was repaired elsewhere. What that had to do with it is meaningless. BUT they sold me a new one for $500 and I was against a wall. I had no TV. Now after two years it is blanking out again. It turns out that this serial number on the 2nd one they sold me was UN46EH 5000 FXZA. It has the same 5000 number in it. You sold me a TV that was a recall. In my opinion that is fraudulent. AND now you say it is not a recall and won't help me. ALSO, you said that I already had a replacement. WHAT? You sold me that defective TV for 500 and you call that a replacement? How could you be so heartless? With this happening again, my world is also dark. My health is being affected. Remember I am 81. I am set to report you to every single online or offline media to tell everyone about a hugely wealthy company that is cheating me, a poor individual. I have no other choice. You have ignored my complaints to you as they've been sent.

20

Zero. In November I bought a new french door samsung refrigerator from Lowes in Daphne, Alabama. It leaked on the floor so we scheduled a repair service thru samsung, Ticket 4149087314. It is at a vacation condo. The tech from Cone Appliance Repair said the leak was from a frosting condenser coil, most likely from too much freon. He declined to fix it as he said samsung had to do it. Odd to me since his shirt and jacket both had the samsung logo. We called Lowes who kicked us over to samsung for a samsung tech. I called and we re scheduled. When I recieved the ticket samsung had again scheduled thru Cone. I called samsung again to let them know. After the mea culpa, samsung said they would schedule thru DISH. I came home to await their call to schedule service. They did call and advised that they, DISH, wouldn't do the work, but that only samsung could. They advised that they would call samsung to let samsung reschedule with the correct tech. Apparently samsung did this, as I got another email with the new tech's name: Cone Appliance Repair. There is a major disconnect here. I have canceled with Cone, as I do not want to travel out of town again for a service call that can not be completed.

Please advise me when I may expect samsung to call me about rescheduling with a qualified tech for a frosting condenser coil drip so that I can avoid another worthless trip for the service.

Coleman Meador, Ticket 4149087314

251=725-3313

20

DO NOT BUY SAMSUNG PRODUCTS. ZERO STARS. I have purchased Samsung TVs and Phones for the last 15 years. I decided to buy a new Samsung French door refrigerator with a bottom freezer. After only two years, the entire refrigerator began to freeze. I lost all my food and I couldn't use my water or ice dispensers because they were frozen as well. After learning that this model has a long history of problems, I contacted Samsung customer service. They could not help nor would they provide any reimbursement for my new Samsung refrigerator. They gave me a link to connect with a service repair person. The link did not work. I contacted customer service again and I got the same story and they gave me the same link. I tried the link, again, and the link does not work. I finally got a local repairman to look at my brand new Samsung refrigerator. Not only was my food and water lines freezing, the entire water bladder, which is a thick heavy plastic cylinder inside the refrigerator, was shattered from freezing. Actual Samsung repairmen have refused to service my model because they say it's worthless junk and it's impossible to fix. I've spent hundreds of dollars so far and it's still not working. I think it's criminal for a company to take thousands of dollars from customers and give them a product that doesn't even last two years. I could have rented a refrigerator cheaper than buying this Samsung product. DO NOT BUY SAMSUNG. AS THEIR OWN REPAIRMAN STATED IN AN ONLINE COMPLAINT SITE, HE WOULDN'T EVEN TRY TO FIX IT.

20

I order a TV and SoundBar through samsung.com on 11/23/2018. My order ID is DTCTG509R.
The package was shipped thru AGS. AGS tracking numbers are 4119463 & 4715059.

I got a call from AGS about delivery for my SoundBar which scheduled on 12/7. And told that delivery should be between 10am and 6pm and I will be get a call 30 mins before the delivery. I stayed in my home and waited till 6pm. Didn't get any call. I got a call around 6:45pm and the delivery person told he was 0.5 miles from my home. I was not there at that time and hence it was not delivered. This is the story about SoundBar. I schedule the SoundBar delivery now and waiting.

TV story is very interesting. I keep on tracking with Samsung and AGS team on the status and I am really dono what is happening. No one is response. Samsung is asking to check with AGS and AGS is asking to check with Samaung. You people are playing hide and seek. I already spent many hours talking to Samsung and AGS. Today alone I spent 1hr 30mins with Samsung and 30mins with AGS. AGS is telling now the package is lost. When I tell the AGS update to Samsung the highlight happen. Samsung is asking me, the Customer, to file a lost complain. I don't have words to speak. Do you think a Customer to file a lost complain here? I was in the call for almost 1hr 30mins and the call was dropped from Samsung side. Really dono what to do. I already wasted 4 working days waiting for the delivery. Note that AGS updated in their tracking that they try to reach me on 12/11 for scheduling delivery. As of I know, I check my call history and I didn't get any call from AGS on 12/11. How came they call me for delivery schedule if my package not found at that time?

I like to know when my package is going to deliver and what Samsung is going to compensate for all my days and the energy I spent so far.

20

My refrigerator ice maker constantly freezes up and I have to defrost it, take it out and make sure there aren't any chunks of ice in it. I have to do this every month. I hate my refrigerator and am disgusted with the lack of help from Samsung to do anything about it. I don't feel I should have to pay to fix their problems!! I will Never buy Samsung again and will tell the people in my circle not to buy them either.

20

I had a pop-up on my Samsung phone. An official message from Samsung. Stating i had the possibility of a gift card, with questions asking me about my satisfaction with samsung.
I immediately started recieving massive amounts of telemarketing calls. I AM PISSED!!!!!!

20

I purchased Samsung Washer and Dryer and my dryer's drum/canister cracked and fell apart after only 2 years. I didn't purchase extended Warranty because I've never had any issues with previous Dryers( GE, Whirlpool, Maytag) which lasted for over 6 years. I've never ever had issues with the main part of the dryer that holds the clothes (which by the way is made of Medal, so how in the heck does that crack and break with normal usage) I will never buy another Samsung
Product ever again!!! The Company doesn't seem to care about their Customers or their products which should last longer than 2 years, I plan on letting anyone and everyone Know SAMSUNG sucks!!!!

20

purchase Samsung gas range at home depot delivered 1/8/18 beauitful stove just recent around oven handle paint chip customer service said not responsable clean once a week w/damp paper towel stainless cleaner once a month NO WAY this should happen same day I bought microwave dishwasher refrigater no complaints clean them same way mister president please call me 570 342 4387 I expect better service from a stove that is 11 months old PLEASE HELP THIS 100% Vietnam veteran looking forward to talking to mister PRESIDENT

20

We bought a Galaxy S8 for my wife the end of October. not even Christmas yet and it quit working correctly. We took it back to Best Buys in Murfreesboro TN where we bought the phone. we also got the insurance. I expected to have them either be able to repair it, or simply give us a new phone and send the bad one back to be refurbished. In spite of the insurance warranty they refused. I called the Samsung help line. I was told to take it to a cervice center called You Break I fix..yes, that is the name of the place. they told us it was the speaker and they were out of stock, to bring it back at the send of the week. this is already getting into two weeks without a phone, still having to pay for services etc. The next day when we went to pick it up. They said it wasn't the speakers, must be the circuit board. I was told to ship it back and given a shipping label. I had to send it UPS ground. the only option. I was told to send everything including the sim card with it. then I was told DO NOT send the sim card..At any rate. I shipped it yesterday. gone for who knows how long. and honestly expecting there will be more problems. My wife is in poor health. I don't like to let her drive or be home alone without a phone. I really don't see why you didn't just replace the phone when we took it back the first time. then you would have a customer singing your praises instead of ranting about my bad experience at every chance. social media, in person, my emails, on the phone,,, here.

20

Horrible customer service! Purchased a phone in October and battery started acting up, was told by our cell carrier that since it was under warranty we had to deal eith Samsung, called them and all they will do is have you send entire phone in and say ypu might get it back in 10-14 days which is totally unexceptionable since this is the only phone there is no house phone. This is a flip phone and at the least they should send you a new battery and have you send bad one back but wait we then find out they stopped making batteries for this phone in the spring so these phones should not have even have been sold anymore if they dont have the replacement parts. Never will buy this brand again!

20

We purchased a Samsung French Door refrigerator less than 7 months ago. We have had several problems with our icemaker not working. On 4 separate occasions a repair person has come out. The final conclusion was that Samsung will buy back our fridge and we were to hear from Samsung on Monday, November 26th. It is now the 29th and we still have heard from no one. I want this matter resolved before legal action is taken.
Please have the courtesy to reply to this complaint !

Thank you !

20

Complain Report number Samsung Malaysia. 2221022983. Complained to Samsung on a two years old fridge/freezer unit which stop working (an expensive fridge by my standard). They send an accessor on 13/11/18 and send a technican only on 16/11/18 (Friday).He replaced the compressor (under warranty) and the other parts costing Ringgit Malaysia(RM 557). Completing the job he ask me to wait for 48 hrs to check the test water in the freezer had freezesand to call SAMSUNG if it still does not work. Both the unit didn't work. We called Samsung care centre and the service center called and promise to send a technican immediately. The service centre called to use us to switch off and on the unit a few times. Today 23/11/18 (1 week latter) no technican came and I had to call the Care Centre again. He told me that he will forward my complain to the service centre again. He also ask if he can be of help! I need my fridge/freezer unit to work after paying RM557 and not the service center call and ask to switch off on, off on, off on..

.Not too sure if that's typical of how Korean n Samsung treat their customers or is it a poly to try and get me to pay more for the services!!!!

20

Newly purchased 65" TV was defective. Reported to Samsung early September and still no resolution after repeated promises----unbelievable poor customer service. Promises of return phone calls never fulfilled. After repeated calls, incorrect information given with continued delays. Supposed exchange approved September 21, 2018 and still no resolution. Incorrect information given on delivery trucking service. Samsung does not take ownership for customer service.

20

My Galaxy s7 had a popup come up that stated I needed to install a critical software update for the operating system on my phone, it was released on 10-31-2018. I selected to go ahead and install Big mistake the software update failed and when it did it rendered my working perfect phone to nothing more than an expensive paperweight. I contacted Samsung support they had me take it to 2 different repair centers close to me for further diagnostics and evaluation. Both of which sated that the software update BRICKED my phone and that they have seen about a half a dozen other phones come in for the same problem
Support had me ship them the phone just to tell me because my phone is out of warranty that I am going to have to pay 503 dollars to get it fixed.
According to them it messed up something on the phones motherboard and that the board would have to be replaced and the software would have to be re flashed. Software re flashed yea I can see that, damaged motherboard???? I don't think so my phone was working perfect before that stupid update that trashed it unless the software update damaged something on the board as well.
This is my ticket number ticket 4148807048, yes I know my phone is out of warranty and I just paid it off the first part of October through Verizon. I want either the phone fixed or a like working replacement sent to me of equal value. I didn't pay over 800.00 for a phone just to have Samsung send it an update that damaged it and has made it completely unusable. It was that update that broke it and they need to make it right with me.

20

I purchased a Samsung Galaxy S7 on Feb. 28,2018 from a Boost Mobile Store. The phone suddenly stopped working around Sept.14,2018. I returned to the selfsame store that evening and they troubleshoot to no avail. I returned the next morning and another employee tried troubleshooting to no avail. I went to Best Buy thinking it was the SimCard. No luck there. Took my phone to a You Break It We Fix It. Guy said after looking at it that I would probably need a new phone. I contacted Samsung and was emailed prepaid postage material for UPS and was told to send in the phone along with the charger that came with it. Samsung received the phone on Sept.26,2018. I then later received an email stating that the phone could not be repaired and I would receive a replacement. I then got another email stating that they would be returning my "unrepaired" phone. This is when I began calling the 800 Samsung #. I have been calling ever since but keep getting the runaround. This phone was only used for less than 7 months and is therefore still under warranty. I am at my wits end. I have started calling on a daily basis and have even spoken to "case management" with no results. They have apologized and can't understand why I have not gotten a new phone. No one seems to be able to help. You can imagine my frustration in all of this. I have been relying on the use of an old cellphone that seriously needs a new battery($40) and an update. I would like to get this matter resolved ASAP. It has been ongoing long enough. Samsung needs to honor their warranty and expedite this matter. I am so tired and overwhelmed by the lack of customer care. I am praying that this complaint reaches the right person and action will be forthcoming. My ticket# 4148510555

40

My wa400pjhwr washer was rusting on top . It was in very good shape other then that , We are in our late 70s and take good care of things .Samsung agreed to replace the top under warranty . Work #4148571766 . They sent in A1 APPLINCE Oakland Maryland . After abought half hr.went down to see how he was doing , had the top on the floor trying to jerk the soap dish out of it , I ask if he had done a lot of these , said it was the first one and did not know how to get it apart . was looking at internet on phone . went up stairs and after a lot of pounding and noise went back down , He said he was done to sign his phone went to his car and drove off. I went over to look at washer , I could onely open the washer lid part way and it made a very large noise , there was a wire hanging down in washer , there are 6 screw dents in the lid , it will not run and the lid lock keeps snapping . 6 calls to repairman left messages , would not answer , left messages over weeks with 3 answering services (you can not call company ) would not respond . Many calls to Samsung got sorry , and told that they can not do this to you, they have to fix you washer . so after being true to Samsung for many years I had to get another washer , and having low income I had to buy what I could afford . I feel this is your fault , You sent this fly by night outfit . Ona Messenger 432 Homer St. Cumberland Md. 21502 .

20

Bought a 65 inch tv, it stopped working after 90 days. Spoke with Samsung and was promised a replacement. After dozens and dozens of calls and texts over two months later still waiting for a replacement.

40

RE: ticket # 2200905671
I have spent hours on this S5 phone. Too much to get in to here; however, I used your Smart Switch then
Factory Setting, Data Restore at the advice of Samsung. Various Directories came back empty (ring tones ect)
As I understand it I must take it to a service center on my own.
Not going to happen.

20

Oct 26/18
Kimberly Barton
118 Mount Pleasant Rd
Moncton NB
E1G 5J1

To Whom it may concern:

In 2016 I purchased a Samsung Galaxy Tab from Staples Moncton North store. At that time they sales rep convinced me to purchase the extended warranty, and I did.
My warranty expired the end of September 2018. The week of October 8-12 2018 I took my galaxy tab in the store as it is not working right takes 3 days to charge. The Sales rep and another young man both very nice and helpful looked it over tried another plug to see if that was the problem, and nothing worked.
The problem started before the expiry date, but I was out of the county and could not bring it in.
The senior of two sales rep said basically there is nothing we can do the warranty as expired. He did not check with only one. I get my warranty expired BUT seriously it was only “8” days.
For good customer service alone, there should have been some inquiries to management to see if there was something that could be done, as it was again I say only 8 days after the expiry date. The warranty I purchased was not cheap.
I can tell you I am very disappointed that my galaxy did not last longer than 2 years. It has from day one in a protective cover, never was dropped, I take extremity good care of my things. I have a Ipad mini that is 8 years old it is still working and a dell laptop that is 12 years old and both are working better than my 2 year old Samsung tablet. I am very disappointed in Samsung.
Sincerely

Kimberly Barton

20

hi 2 weeks ago I got my husbands old Samsung galaxy expree 3 phone . I am frp locked out of phone I talked to someone at Samsung the told me I had to talk to someone from google , google told me I had to talk to att{because its a go phone} att told me I had to speak to Samsung, well I went round and round a few times with this finally Samsung told me I had to get a proof of purchase from att, I unfortunately couldn't get it but I did get a unlock code from att, the imei # is 357073080874569, unlock number is 39086138 I really need help to be able to use this phone, if I had known I was gonna get locked out of phone I wouldn't have factory restored phone

20

Over a 2 week period I went back and forth over whether my fridge was covered in a warrenty. As of today a Samsung rep started by saying I was covered. On 22 Oct 2018 I was told that a one time accommodation would be afforded to me and labor and diagnostics would be covered. When service guy was at my home he said I had to pay. This is not what Samsung agreed to.

20

Just bought a new samsung phone. it was defective. AT&T my carrier spent considerable time on the phone with me trying to correct the problem. Finally they decided it was a phone issue, not a carrier issue. Called Samsung customer service. In a few short minutes she dismissed me then ask if there was anything else she could do. I told her she never even tried to do anything in the first place. Her only solution was sed my phone back, wait 6 weeks and maybe get a replacement.
About a month ago our Samsung TV tuner went out. This particular model has no replacement tuners. Throw away technology. Went and bought an LG replacement. Will also buy a new LG phone. Samsung customer service is a joke.

40

On April 2, 2014, I purchased a 55 inch Samsung LED TV for 1,368.74 at Best Buy. Overall, I was very happy with the purchase although at times it was very slow to turn on and load. Recently, it starting clicking on and off in rapid succession without displaying anything on the screen. Only 4 1/2 years old!
After exploring online, I realized that the problem was probably related to blown capacitors on the power board. I also discovered an class action law suit for the same issue that, unfortunately, did not include my Tv's serial number. My warranty is expired..of course... but I wouldn't expect a problem like this from a company that I thought produced a quality product. 41/2 years of use is unacceptable
I have purchased many Samsung products in the past. This was a huge disappointment.

20

I bought a side by side fridge from Lowe's, both motors went out in less than 4 years, ruined all my food, took a long time to get parts to repair, then one year later the motor went out again! I owned this Samsung fridge for 5 yrs and paid a lot of money for it. Now I had to purchase a new fridge. Your refrigerators are junk in my opinion and I will never purchase your products again and I will pass on this information in reviews and in social media. You need to be held accountable for your inferior appliances.

20

Sent Samsung Gear S3 Frontier watch to the Plano Repair Facility. Sent it First Class mail with ticket number written on 3 sides as well as bar code scan coding. Per Postal Service package was received on 8-20-18. I called to check status on 8-29-18 advised by customer service that it had been received and they would contact service tech and email me a status within 48 hours. I did not hear anything and called again on 9-10-18 this time customer service stated they have it but they don't have it checked in under the ticket # 4148161885 therefore it is not located. I spoke to a supervisor Bernard who stated that I had to wait and if it did not turn up with in 48 hours they would pass this on to the next level and they would then look for it. It is now 10-16-18 and of course I did not hear from anyone within 48 hours. I would like my watch found and repaired if possible.

20

We purchased Samsung refrigerator (Model code RF25HMEDBSG/AA) from Best Buy about 2 years ago. We have had recurring issues with the cooling unit (replaced twice at our expense) due to excessive noise, would shut off when unit doors were opened.
The ice maker has been replaced twice due to the ice forming an ice block at the ice tray shutting down the ice maker. We have to melt the ice to continue operation.
Melting water drips out of the door ice dispenser due to ice being stuck in the dispenser..

We have been informed by our independent repair crew Samsung is having these problems because they represent manufacturing flaws found after releasing the refrigerators. Understand there could be issues with any manufacturers product; but the customer should not have to pay to for Samsung’s mistakes. These products should have been recalled once the problems became apparent.

Our Samsung refrigerator is the worst we have ever owned and would not recommend this product to anyone.

100

I recently purchased a Samsung Galaxy note 9 at your Gateway store , Durban, While the service by Sabelo was excellent , the gear watch is a large one. This was a gift for my daughter who is petit . I have now been informed that there is no small available and I must pay R600.00 for a new buckle type. Please exchange the large for a small. Thank you.

20

WE BOUGHT OUR SAMSUNG SMART CAR VRT PLUS WAHER ON 6/20/17. 528.00 DOLLARS, SINCE THAT TIME WE HAVE HAD TO SPEND 400.00 DOLLARS ON PARTS. THAT IS NOT WHAT I WOULD CALL GOOD PRODUCTS. I AM SENDIND TO THE BETTER BBB I FEEL PEOPLE NEED TO SEE WHAT PROBLEMS ARISE WITH THIS WASHER. WE ARE VERY DISHARDENED WITH THE PRODUCT. MY WIFE HAS EXPLAINED A NUMBER AGENTS VIA THE PHONE. WOULD LIKE TO GET RETRIEVAL OF SOME OF MONEY IF NOT ALL.

DAVID WALKER

20

I purchase a dryer fro Sears in store in Casper WY. It stopped working, Sears instructed me to contact Samsung, as it was still under warrantee . I initiated the process on 9/12/2018. I have had to call in more than 20 times, being told so many stories that I don't know who or what to believe. I have an email stating that the exchange has been allocated. I even have a tracking number. It says that my new dryer has been shipped. I have been given the shipping companies phone number to call, and when I do the shipping company has told me that all they have is an order to come and pick up the dryer, but not an order to exchange it with a new dryer. They firmly state they do not have a dryer for me. That I need to call Samsung back, which I do again. No one an Samsung will find out the problem, they just keep telling me that someone from the exchange department will call me, and they never do. It will be 1 month tomorrow, and I still have no working Dryer, I paid a lot of money for this washer and dryer set for it to break and for me to have to through this is more than any one should ever have to go through. I will never buy another one of your product, and I will make sure that if this situation is not addressed immediately. I will contact anyone and everyone within my means to get ti taken care of. I can promise that. I will also make it very well know what kind of a company Samsung is and how they do not provide good service. I ask that you rectify this matter and immediately call me at 307-274-2436

20

Purchased a $3900 refrigerator. January it was into allied new home. The water line dispenser did not work. A tech came to see it found it was defective. Samsung promised to replace it it never did. The they call and said will reimburse the cost because they did not have any available. We received e mail with instructions to cut cord and remove serial sticker which we did. Still waiting for solution to my problem since i have to rent a refrigerator and no one does anything. Empty promises. Every time i speak to customer service no one have an answer,
Please i am very dissatisfying with rchase any of the products . Will like to get my money back. Been dealing with this issue for 5 months.

20

I bought 60 inch Samsung TV June 17, 2016, it stop turn on last year, had it repaired 2017. It stop working again same problem. What is wrong with Samsung TV's. Need to know what to do. I paid over $200 for repair last year.

20

Andrew Swope
872 Mt Carmel Road
Clever, MO 65631
(old address 992 W. Crestwick Nixa, MO 65714)
417-425-0957

Date of this letter: 9/20/18 currently 57 days and counting.

To: Anyone at Samsung that will listen

Issue: Deplorable Customer Service

History:
I would like to begin by listing Samsung products that I currently own, or have owned over the last 25 years.
VCR
4 LED TVs. 55, 40, 32, 32
French Door 22' cubic foot Refrigerator
Laptop
4 Tablets 10.1”
Blue Ray player
DVD player
Camcorder digital
Vacuum Cleaner
Washer Dryer set front load
8 cell phones over the years

I used to work at Best Buy and recommended Samsung over any other brand save Toshiba. I have throughout my work experience been responsible for recommending various electronic equipment. One of the largest was helping a 85 room motel in Branson Missouri with the purchase of Televisions, all Samsung. Two Churches added 18 Televisions and DVD players, all Samsung. The multiple friends and family that have asked for my recommendation. I have a degree in Broadcast Television Communications. I have played the Customer Service game much of my life. And the story you are about to read has made me swear off Samsung and will begin looking for a company that can provide Customer Service.

Would like to give an account of what has transpired over the last three repairs of my vacuum cleaner.
My wife and I purchased the vacuum cleaner nearly 4 years ago from Sears. It has a 5 year warranty. Model number is SU12F40SB VU12F40SBBT/AA. Serial number 0AEW8FEF301317P.

Note about usage. My first house had carpet in one small bedroom, living room and 12' hallway. Rest of the house was wood floor. Second house (only been in my second house for about 2 months now), has 3 small bedrooms with carpet and some throw rugs. The rest is wood floor. So not a huge amount of use.

First Repair: Do not honestly remember when, but it should be in your records. Issue was brush roller not working if I remember correctly, but it has been awhile. Spent a lot of time on the phone, was told I had to take it to a local repair shop, okay, had no problem with that. They looked, no local repair shop in my area. Had to call me back the next day to find out where it was going to go. Next day got a call, it needed to be shipped to New Jersey. They told me to ship it, I said no, you pay for the shipping. After all its under warranty. A manager agreed, and sent me a UPS shipping label. Off it went. Got a call about a week later, the repair shop needed the Serial Number. Odd since they had the until in the shop in question. Luckily I had the serial number and sent it on. Got it back about 1 to 2 weeks later.

Second Repair: Around 1/9/18. This is where my nightmare over a 200.00 vacuum begins. Issue was the latch on the bag-less canister broke so it would no longer latch to the vacuum. Started with online service, they said I had to bring it to a local shop, I replied that is impossible since the only repair shop I can send it to is in New Jersey, was asked to drive there, I replied with only if you are paying my hotel, gas, food, time off work and car rental. They replied with what are you talking about. Apparently some of your employees do not understand distance involved from Missouri to New Jersey. Was told they would have to send it to some department and would contact me on the next day. Next day I get a call and same as before, I get a UPS shipping label. I remember clearly asking if they need the whole vacuum or just the canister. Was told just the canister. Fine, sent the canister. Two weeks later here comes the canister back, still not fixed. Called customer service to find out what the hell happened. Apparently the repair shop did not have a serial number. There is no serial number on the canister, no model number, nothing. However, the model number of the vacuum and the serial number was on the paperwork that was sent to the repair shop. And I have to believe Samsung would have sent the information to the repair center as well. Fine, got another UPS shipping label and filled out more paper work with serial number and sent it on. Got a call from the repair center that they need the model number and serial number. They told me it was not on the canister. No it was not, but the paperwork with it has the information on it. Well they cant use it for some reason, had to call Samsung. Called Samsung got someone that had me take a picture of the vacuum model number and serial number, (which matched what I sent, and matched what Samsung sent). I took about 3 to 5 photos and sent them all to the Samsung Customer Service agent who emailed them to the repair center.

Now I have a few issues with this, why did the repair center call me for that information when Samsung had the information from the last repair, and it was sent to the same repair place so they should have a record of it as well? Why should I, the customer, have to keep providing information that is already in your system? Do you not have computers at your in bound call centers?

Finally get the vacuum canister back.

Third Repair/Exchange/Refund: Vacuum cleaner broke on July 24th or 25th of 2018. A part inside the extendable wand flex tube broke.
1. Called Customer Service on the 26th, went through the same song and dance about where to take my vacuum cleaner to get fixed. Was told that I needed to take to either Chicago or New Jersey. I said no, and told them to just send me the UPS shipping label like the last two times. Was told she can't do that, but will be happy to have someone call me in the next day or two to see what can be done. I hung up, decided to go online and try Samsung online help. Got the same answer, tried Samsung messenger on Facebook and actually got somewhere. Lou asked me for a service number, told them I don't have one yet because they have call me at a later time to start the whole process all over again. Lou asked for the model number and serial number, sent a photo, Lou pulled through and got me the first repair number 414823553. Got the email with the UPS label and sent it out on the 28th. In the box I put the paperwork with serial number, model number, taped it to the vacuum, put it on the box, and even sent a photo of the serial number, model number even though they actually had the vacuum cleaner with that information on the vacuum and should have gotten it from Samsung. Got a message from Jamie on July 30th asking if I had any other questions, I asked if the repair center needs the serial number, model number again and stated I have very low expectations on the outcome, and was proven right as you will see below. Was told all that information has been sent to the technician.
2. Starting to wonder where my vacuum is, around August 10th, did the online Customer Service and was told that they ordered parts and should be fixed soon. Called again around the 19th of September. Was told yes it has been fixed and it should be delivered in about 7 working days. Then I get a message on messenger from Samsung Support on the 21st that says “Hello, Andrew. It looks like the part needed for the repair is on Back order. We would like to request an exchange of the unit. Do I have your consent to submit the paperwork? Justin”. I said sure. Ticket number 4148159959. Then I called to complain that was told, TOLD it was fixed and being sent back, so what was going on with my vacuum. Was told it had not be repaired and it was a mistake on the service repair company. So I was lied to, either by a Customer Service agent wanting me off the phone, or the service repair company. What makes it worse is no one has apologized about that. Lying to a customer is one of the worst sins you can do as a company.
3. Called the Customer service department again on the 30th to find out where the vacuum was. The Customer Service Agent told me it has been sent to the Exchange department and should take 5 business days, and if I would like a call from that department that they can have them call me the next day. Which was a Friday before a holiday, and did not expect any such call, but said sure. Tuesday rolls around, Sept 2nd. Went to Samsung Customer service on Facebook to ask where was my phone call? Did not get a response. So I called on Sept 3rd.
4. Sept 3rd, Called the Customer Service line, tried to transfer to the Exchange Team Department, but was told they don't take inbound calls. Really. Asked for a manager, waited on hold for thirty mins before I was informed that the manager did not want to talk to me. Was told my vacuum had not been released yet by the Exchange Team. No clue as to when it would. But was assured it would not take that long. I informed the Customer Service person I have been waiting since July to have my vacuum back, and here it is September. Asked for the manager again and was told again that they are too busy, got frustrated and hung up.
5. Sept 4th called Customer Service line again, asked for a manger, refused to talk to the person that answered save basic information, name, phone number, address, which should be all in front of them since your system knows my first name when I call. Finally got a manager. Informed him of the whole history of what has happened and the fact that I have had to borrow a neighbors vacuum for the last 41 days (at the time of this call). My closest neighbor is about 300 yards from my house, that's if I want to walk through a field to get there. (Feel free to look at Google Maps if you think I'm lying. The address shows in a field, my house is to the left next to Gladiola Lane. House across the street is abandoned.) He told me that the exchange had been released as of the 31st. Odd, was just told on the 3rd that it was not released. So somebody back dated the request. And I was lied to, again. Manager informed me that it will take another 5 to 7 business days to finalize the order, and another 10 to 12 days for it to be delivered. I was furious. The ticket number 4148159959 was issued on August 21st, and it still had not been processed. Manager was not very accommodating in trying to speed things up since I still had no vacuum since July 26th.
6. Sept 11th I get a message from Samsung Support on Facebook saying “Hello, Andrew. It looks like there is no inventory for the exchange to be processed. We would like to submit a refund request in the amount of 212.80. May I submit this request?” Problem is I was at sea on a cruise and did not get the message until Sept 16th. So that delay is all me. (5 days out of 57 at this point) I said yes.
7. Sept 17th Checked my messages on my phone, and had a call on Sept 14th from Samsung Refund Department. They wanted me to call them back. So I did. Called Samsung Customer Service and was promptly told that the Refund Department does not take inbound calls. I told them I got a call from them, they left a message to CALL THEM BACK. Was told again that they don't take inbound calls. Asked to talk to a manager, again I wait. When I get a manager I have to explain the whole history all over again. I am very tired of explaining this every time I call. I asked the manager if Samsung has On Demand Inventory, since you should know in a few seconds if you have any in stock, but it took from AUGUST 21ST TO SEPTEMBER 11TH TO FIND OUT IF YOU HAVE A VACUUM CLEANER IN STOCK. Was told again it will take 5 to 7 business days to send it through the system, and another 10 days to be sent. I asked a very simple question, if it has been discovered that you don't have a vacuum to exchange, then shouldn't it kick out a refund and expedite it to the customer? Frustrated, I hung up. I am getting no help from anyone. On Samsung Customer Support I get a message “I have submitted the refund under the ticket number, 4148430317. It will take about 5 business days to obtain approval. Question, shouldn't it already be approved since you don't have any in stock?

So let me summarize.
Called for repair.
Told I'll get called back to set up.
Did not get called back.
Facebook Customer Support sets up repair.
I call for status and told it is fixed and on the way.
Get contacted that it can't be fixed, will have to be exchanged.
I call for update on what is going on.
Told it will take a bit, but will be sent out.
Get contacted that there is no inventory.
Asked if I want refund.
Waiting......

It is now 9/20/18, 57 days since this has started, and I have no idea if I will ever get a refund.

I have been a loyal Samsung Customer. After all this, what do you think the odds will be of me buying or recommending a Samsung product?

Very Frustrated
Andrew Swope
417-425-0957

20

My 18 month old washing machine leaks. I have had a technician out and they could not find the problem. They said they would return if there is an issue within 30 days at no charge. The next time a load of wash was done the machine leaked again. The service people said they would not come out again. I have called Samsung 4 times. I have had 4 service numbers, the last one being 4141470513. When can I get an answer to my problem. I would never recommend Samsung in the future.

20

Dear sirs,
in July 2015th we bought Samsung G318 Galaxy Ace4 Neo Duos phone in Russia. In July 2018 it exploded in my Mom's hand bag! Samsung Russia office has confirmed that do not have any responsibility as the service period is over! but noone advised that the Samsung products in some period of time become dangerous for life of grown ups and children! (the phone exploded in the car where were my Mom, Dad and their small Grandson! who would be responsible for that? we've applied to Russian office of Samsung service support but got unsatisfactory answer. If teh problem cannot be fixed we're going to apply to the Court and mass media (both in Russia and in other counries) so more people could understand the danger and the way Samsung works with customers comlaints.
Waiting for your reply. If the information we've sent to Russian office and their reply is requested - I can resend everything to the address indicated from your side.
How can I send the claim to the Central Samsung Office in Korea?

20

Worst Customer Service ever! There is always something came up with my order! I had to cancel it 3 times. First time, they said payment did not go through (which I had checked my credit card before I placed the order and I had enough credit to buy it!) Second time I ordered, they said credit card billing address and tv's billing address does not match so payment didn't go through again! so I ordered 3rd time, this time with Paypal, and it kept in "in process" for days, and they told me they are going to create a ticket for this issue and customer service going to take care of it. Which they haven't not taken care. This is the fourth time I'm canceling and I'm placing the same order. It has been 3 Weeks since I start trying to buy this Tv and yet they still can not figure out what is wrong. Definitely not happy with my ordering process! I'm not even sure if I'm gonna be able to get it....

20

I purchased a Samsung J7 Prime in February 2018. By August the screen home button was not working. I contacted Samsung as my phone was still under warranty. Samsung in the US sent me an email claiming that my phone was not under warranty and I had to pay for the phone to be fixed. If my phone is under warranty why is this Samsung office lying by saying its not and refusing to fix my phone. I have attached the email that was sent by Samsung along with my online receipt verifying when my phone was purchased. I need my phone fixed or replaced as it is under warranty, it is unfair that Samsung refuses to honor the warranty agreement and is wrongfully charging me for the fixtures on my phone. Please help me get my phone fixed.

20

Very unhappy with Samsung I don’t think I’ll ever purchase anything from them again. Bad customer service and horrible product I haven’t even had 2 years yet. Smh

20

I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.

I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket 4147504980 on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.

I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket 4147625493 and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.

I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn’t power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket 4147813124 on Jun 30th and sent my phone back to service center for the third time.

Unfortunately, this time the solution of issue was “unrepairable” due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.

My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.

To sum up, Samsung service has made a mistake on the first service repair, and then refuse to admit that opening the phone will impact the capability of waterproof. This is not acceptable. Becareful with Samsung products next time.

20

We bought a new Samsung UA43NU7400JXZK (4K) 43" iDTV (Serial No. 05PH3NDK500803) from Broadway Hong Kong on 3 July 2018. It was delivered to my flat and installed on 7 July by Samsung staff. Just after less than 3 weeks, there was no image appearing on the screen. Samsung technicians came twice to fix the problem by trying to replace two (2) major circuit boards, one time each, and all failed. Samsung Hong Kong told us that the next step is to replace the display panel, but without guarantee that it would work. We asked if Samsung to replace the whole tv set but was rejected.

We are very frustrated and disappointed that our new Samsung tv set be broken down within 3 weeks. To fix the problem, the major circuit boards were tested and replaced by trial and error method, and the display panel being planned to be replaced. The tv set body and the major components were and will be disassemble and then assembled in the maintenance visits. We believe that these maintenance activities would greatly degrade the quality and life time of our new tv set. We therefore strongly request Samsung to reconsider to replace a brand new tv set for us!

Looking forward to hearing a good news from Samsung!

20

Bought a Samsung refrigerator two weeks ago because our other one went out after 8 years, and after two weeks the freezer stopped working. Purchased the Samsung at Sears and have to wait a whole week before we get a new one. Very disappointed with Samsung and Sears. Our food tha was ruined should also be warranted but they don’t do that. Never ever purchase a Samsung again or shop at Sears.

20

I have a Samsung s7edge that has been submitted for repair for the third time the issue has not been resolved. The technician replaced parts on the phone and the issue reoccurred. I spoke with a lady who assured me that the issue would be corrected but to no avail she refused to contact me by email when the phone was received. She was from the office of the president. This phone was sent from the office of the president new in the box and has been sent in for the third time. Samsung has the worst customer service and will lie to you to pacify you. Samsungs office of the president is a joke because they do not care about the customer The ticket number for my product is 4148014088.

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