Canon Customer Service
Rated 1.38 of 5 Stars
Based on 16 Complaints

Contact Canon Corporate

Toll free phone number: 516-328-5000

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Canon Contact Information

Report complaints to corporate and get satisfaction

  • Canon headquarters address

    • Canon Inc.
    • Lake Success
    • NY 11042
    • United States
  • Company website

  • 1-800 phone number

    516-328-5000
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Canon Complaints

Browse more than 16 reviews submitted so far

20

In 2018 my new 80D body started to do some crazy exposures. I sent it to the repair facility in Canada. It ended coming back with the same problem, so I kept sending it back each time it messed up a few shots. This camera can do well for hundreds of photos, then overexpose drastically ruining shots. Canon Canada started to imply that I was not using the camera correctly. That is total garbage, it is the camera choosing either ISO or shutter speeds that mess up some shots. The last time I sent them the camera it was now messing up in a manner they could not deny. So they said that the warranty is expired and wanted to charge me $259. for a repair. I told them I wanted a new body that I could trust. Why would I pay for them to repair a camera that they have not been able to time and time again? No way. This is the kind of trash this camera can produce.

20

it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me

20

it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me

20

it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me

20

Purchased Printer MG2522 at WalMart on 9/13/19 Tried setiing it up on 9/14/19 Ink cartridges show as empty on the website. Tried contacting online service on 9/143:00PM After 20+ minutes I got absolutely no positive response Then I tried the 800 number After answering 5 or more question I was told they were closrd and to call back during normal business hours THAT A HELL OF A WAY TO RUN A BUSIESS
I wiil be returning this piece of junk MONDAY AM and buying a good printer that works!!!!

20

Bought a canon printer MX922 a few years ago and requested the operation manuals in book form. The printer comes with only a quick set up pamphlet that does not detail any of the printers functions. Staying at the computer screen for long periods of time reading instruction manuals gives me headaches. Canon provided me the booklets and I was very happy with all the options that the printer provided after reading the detailed operation manuals. I just purchased a new printer from Canon (TR7520) and call Canon for the operational manuals and was told that the Company just recently issued a policy not to send out any more Manuals to customers that request them!!!Very poor policy obviously made by an executive that does not care about Customer Relations and taking care of the needs of the Company for future sales. I recognize that not everyone wants the full details of a printer that they might purchase or that some people are fine with having the information available on line without a booklet, which saves the Company money. However I do want the actual Instruction Manuals that I can read and become familiar with all the settings and functions the printer has to offer. With this type of policy, I will no longer be purchasing anything in the future from the Canon Corporation.

20

I Have been purchasing the Canon PG 245 Black Ink Cartridge XL -Black and Color Cartridges for some time now. They are expensive and do not last. They have been drying out rapidly and I have purchased from multiple locations. I am very disappointed. I am a working mother and wife and Live paycheck to paycheck and cannot afford to waste money on overpriced cartridges that will only last for a handful of prints. I want to put in a formal complaint with your company. I deserve as a well deserved paying customer to get my money back or to be sent workable cartridges.

Please contact me to resolve!

Kristen Dean

20

Your service is very poor & low quality. I can not satisfied your engineer & service

I have 20 machines

Please give me good quality & good services.

20

On July 11th I purchased a Canon TS3122. On the first page of the set-up manual it tells about the items included with the printer. After my computer friend set up my new Canon, the printer indicated that the black cartridge needed replacing. Today, I had to go back to Walmart to buy a black cartridge for $19.40. I am upset because the product didn't come equipped with all of the items that it was supposed to. I called Walmart and they can't do anything and they told me to contact Canon. I feel that I am owed a new black cartridge because that is what I paid for. I have the cartridge if you would like for me to send it to you.
Thank You
Lisa Kuehler

20

my canon printer G2000 not working ,when i start it green and yellow light both sowing and in system error show lnk leakage.

20

the paper in not taken by printer and mechanical is not working it make too much sound
paper is not taken by printer drop the paper.
when we try to print the printer make tomuch noice and paper not going in.

40

On May 6, 2016, I purchased a Canon EOS 80D, 18-15 Kit Camera. After using the camera the third time, the memory card would not lock in. I contacted Canon and sent my proof of purchase, warranty information and sales receipt. After sending the camera to the Newport News Repair Facility I was assigned Repair ID Number RNA25459. After waiting in excess of a week I contacted the repair facility and was told that they were still evaluating the problem. I waited 4 more days and I was told they were waiting on a part to come in.

After speaking to the Supervisor, I was informed that after they had been in possession of the camera for over a week they ordered the part. My complaint is why provide your email address if you're not going to keep the customer informed on the progress. Not once did I receive a phone call or message regarding the progress of my repair. When I spoke with the Repair Supervisor, I informed him that if I knew it was going to take this long even having warranty, I would have used a local repair facility. It was very frustrating talking to the Canon customer service number because they had no idea what the repair facility was doing.

Only when I asked to speak to the Customer Service Supervisor did she connect me to the Repair Supervisor. Just thought I'd let you know that in my opinion I received very poor service.

20

We just bought an MP 240 printer and the ink is already out. Called Canon customer service number and they directed me to the website to buy more ink. That's not what I expected from a global brand!

40

I have owned my Canon PIXMA MX712 all-in-one printer for several years and other than the fact that the ink cartridges are extremely expensive I have been generally happy with it. I have had problems with the scanning capability which is probably an operator error and have been able to do what needs to be done using the paint application on my computer. About three days ago, my printer suddenly stopped printing. It makes the same sounds it always did, the paper feeds as usual but nothing prints.

I have gone through the cleaning and deep cleaning procedures multiple times with no success. I then went on line and find a forum that includes other users who have had the identical problem. All of the people on the site indicate they have had no success in getting Canon to address the issue. In my case, I have several extra cartridges on hand for my printer that are now useless (probably about $100 worth of ink). I went to the Canon website to try to get help and finally gave up trying. If I wanted to buy something I would have no problem getting help - but trying to get technical support is something else.

I will never buy another Canon product and will spread the word as best I can to anyone seeking advice. I am in the market for a good printer that does not bear the name Canon.

40

Was looking at Christmas presents for my friends and could not believe the price of Canon cameras and the camera accessories. The price of a lense is in many cases more than the price of an entire camera. I am sure they will be out of business soon. It just seems this whole gig is a scam.

80

Passion for capturing moments has led to me taking up photography seriously. Canon is the brand I choose to purchase a camera. To start off with I have taken IXUS which is compact to carry anywhere and everywhere. A perfect match for my passion. Canon has great options for different purpose. The clarity of IXUS is amazing. It is now only making me develop more taste towards photography. I am really enjoying the whole experience and sure to pursue my passion because of Canon. For stills and video play back there is a dedicated button. Many such features of the product by Canon makes it different from other companies. I would highly recommend Canon not just for cameras but also for other products too.

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