Hoover Customer Service
Rated 1.9 of 5 Stars
Based on 10 Complaints

Contact Hoover Corporate

Toll free phone number: 800-944-9200

Welcome to the Hoover complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Hoover online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Hoover corporate office? We have the mailing address, phone number, and email address listed below.

Experienced poor service? File a complaint here!

Hoover Contact Information

Report complaints to corporate and get satisfaction

  • Hoover headquarters address

    • Techtronic Industries Company Limited
    • Glenwillow
    • OH 44139
    • United States
  • Company website

  • 1-800 phone number

    800-944-9200
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Hoover Complaints

Browse more than 10 reviews submitted so far

20

The handle on my Hoover steam cleaner broke and I sent in a request for a replacement. I have been emailing a lady by the name of Angela. She keeps asking me to provide her with a store receipt. I keep sending her pictures showing her that it was NOT a store purchase. It was an online purchase. I sent a picture of the box it came in, a picture of the online purchase and numerous of other photos and she will not accept what I am sending her. Now she wants me to drive to the store I purchased it from. I keep telling her it was pirshaed online. I am not sure why there is such an issue about replacing a defective piece. I told her I would file a complaint with the BBB if she needs me to

20

Firstly, this is only rated 1 star because I am unable to rate it 0 stars.

I contacted Hoover about a problem with my robot vacuum. It was not charging at all. No power available after much trouble shooting. They advised that the unit is faulty and they will send a replacement as they are unable to repair the unit.

They further advised that the model that I have is not available and they will replace with the Hoover Quest. They advised me that they would send out the replacement and the current faulty one could be disposed of, as they do not repair them.

The invoice was provided to them via email.

They shortly afterward sent an email stating the following - In order to replace your product, we will need your defective unit returned to us. Once the product has been returned, we will then send a comparable no charge replacement product directly out to you.

I contacted them once I received that email and they advised me that they do need the faulty unit. I advised them that I was told by their support staff that I could dispose of the vacuum. They advised that they will investigate what had happened. I have not heard anything, so I am calling back and trying to get to a manager - difficult enough on it's own.

Several times when trying to get to a manager, the agent disconnects whilst on hold.

Called customer service - Tim answered, requested to speak to manager - individual came on and when advised wanted to speak to a manager - he advised me that he is a lead with all abilities of a manager - I advised that I am waiting for a manager, not him. He placed me on hold, and after a time, the phone line went to a message of "your call is important to us, please hold for the next available agent" and then went completely silent.

Call disconnected.

Calling back - Michael Sams / tenessee call centre - requested manager - transferring

Transferred to Kim / refused to provide any further information - advised want to speak with a manager - she transferred to me a voicemail.

Pressed 0 to be transferred to the attendant - call disconnected.

Calling customer service again - Carline 444 - requested to speak to a manager - she requested my information to provide to the manager - I advised I can provided it to them - call disconnected.

Calling customer service again - Charlene Jeioveck - advised wanted to speak to a manager. She requested my information. Advised that I am requesting a manager. She again requested my information - I asked if she was a manager to which she eventually replied no. I again advised that I am awaiting a manager. Call placed on hold.. call disconnected after 8 minutes of silence.

Tried the online chat and was given the following number from Jamilla S - 888-829-2032 - who advised that it was a number for managers.

Calling 888-829-2032 - Pamela - advised I wish to speak with a manager - Marylyn- she disconnected after I asked what her role is.

Calling 888-829-2032 - Tim answered - asked for my phone number - advised that I am still trying to get a manager - I advised him that the last time I spoke with him, he did not transfer me to a manager, but rather to a wait for an agent line that eventually disconnected - further advised that I was just on the telephone with an individual that advised me her name was Marylyn, but when I asked if she was a manager, she disconnected - he placed me on hold.. has been now for over 10 minutes.. am sending email through hoover.com contact us whilst I wait.. someone came on the line for a moment, then back to hold music.. Kim came on the line. asked what her role is there - Teir 3 customer - I advised I am looking to speak with a manger - she transferred me to voicemail.

Calling 888-829-2032 again - Pamela - advised that I am still trying to get through to a manager - she advised that she will transfer me now - Kim came on the line - I advised that I was transferred to voicemail but I am looking to speak with a manager - she again transferred - someone answered "TTI" - Marylyn came on the line - advised that I am still trying to address the issue and speak with a manager - advised I have spoken to Kim, Pamela, Tim and nobody was willing to assist me - provided my name (Chris) and she is trying to see if anyone is available... she is just waiting for a response to see if anyone is available to take my call.. She transferred me to Juanita.

Juanita is not able to find any account information for my issue - I provided her the information that was provided to Hoover when I contacted them, as well as what they sent me in the email - she is unable to find anything via the phone number - she is unable to find anything via the reference number (email subject).. she asked me to hold..
---
Now over 2 hours of trying to address this with Hoover
---
She came back and said she can not help without any information as she is unable to find anything under my phone number - she asked if there is any further information I can provide and she can not help me without any information - I advised her that I can provide her any information that she needs, but I do not know what she needs - she advised me that the email should contacting a reference number - starting with R/A - I found that and provided it to her, she advised me that that case number is for someone named Craig and asked if that is me. I advised her no, as my name is Chris (which I already advised her of). She then said that she is going to disconnect the call and then hung up..

20

You sent me the wrong model and have hung up on me 3 three times I spent waiting to talk to the a supervisor a total of 45 minutes. In the past we have purchased exclusively Hoover carpet cleaners. we have three german shepards and we need a machine that can withstand that type use.

So in short I am very disappointed with your customer service and I am rethinking any future purchases. It is very concerning that your company is so difficult to reach anyone that is knowledgeable about such matters. I beleive that after investing more that 1 hour essentailly struggl
ing to get any satisfaction I may have resolved this debacle.

It was more difficult and your error at any rate, I will be very cautious about further sales of your product.

20

I was extremely disappointed with the worst customer service I have ever experienced in my life by any company. I asked your representative for her name and she said "Chris". When I asked for her last name, she said "Chris is enough" and continued to refuse to give her full name. I have purchased many Floormates since you first produced them in 2004 and they never last long, but I like the way they clean so I continue to buy them. When I had a problem with one under warranty, your representative suggested the newer one that uses extra solution and I agreed to buy it. It would not start soon after purchase so your replaced it on November 2, 2017. The same problem happened again but, this time when I called, Chris refused to help me now that I am disabled and unable to bring machine to your repair store. I asked her to send me a new vacuum because this model is warrantied for two (2) years and I have only had it for four (4) months, but she not only refused but she was so incredibly rude to me. Because of her atrocious behavior, I will never purchase a Hoover product again and will warn my family and friends to do the same. I will now purchase the Bissell Crossover. I have always had professional, courteous service from every Hoover representative I had in the past and I am sure you can see how many vacuums I have purchased and it will reflect I have had a great deal of contact with your representatives and I found them to be extremely kind, considerate, knowledgeable and courteous and that is why I keep buying your vacuums. Now that you have unprofessional, insulting and discourteous staff, I no longer have any desire to continue with a business relationship with Hoover.

40

My washing machine was in warranty and was showing an error code so I made an appointment for the engineer to come out. I cleaned it all out and the error seemed to clear. However, now its out of warranty by a month the error has returned as it only shows up on certain cycles. However, I am now having to pay for an engineer to come out at a cost of £16*12. This seems unreasonable to me as they can see I reported it before it was out of warranty but I am now having to pay. Based on this I would not buy another Hoover appliance.

20

Countless problems over a number of years with rubbish ovens that break continuously. Now, after I called the corporate office to complain, they're asking me to pay for their equipment - which is clearly not fit for purpose - to be fixed. Hoover customer service is genuinely the worst I've ever come across and their products are terrible. Buyer beware.

40

In December my parent purchased a new Hoover washer from Currys, they were offered extended warranty at the time but decided they were happy enough with the standard warranty and would then look at it after the initial year. Just outside the 30 days they had a error code come up on the washer so called for an engineer. Eventually nearly a week later an engineer finally turned up who changed a control board and then came to us and said he had a problem as there was damage to the drum lining caused by a coin and water damage to the controller because of this but it wasn't covered by the warranty but he could get the extended warranty now and it would be then fixed.

We asked the engineer to show us the issue as the controller which we have has no watermark what so ever on it and the engineer couldn't provide the coin he insisted had caused this. He took offense to this and when showing my brother in law who is an electrical engineer the issue he started yanking at the washer drum balling and shouting how he was doing us a favor and now we would have to pay his £109 call out charge, all this because we had asked to show us the so called coin that caused the damage as it made absolutely no sense that a smooth edged coin could of caused the damage he claimed or that it wouldn't of been present in the filter.

From what has become clearly apparent they may as well insist that the customer buys the warranty as if they don’t they will refuse to carry out any repair work when the product becomes faulty as you can basically tell the customer anything you like and dare they ask you to show them. Oh yes that’s it, its illegal to force a warranty on someone so lets find a way around it. Surely a washer is fairly susceptible to things such as coins accidentally going through and be well enough designed that they would prevent this causing damage.

After this my father threw the engineer out as present was a 6 year old foster child who witnessed the whole event and was left scared and traumatized by the experience. They then contacted the Currys & Hoover to inform them of what had happened where they were told that this was correct and without the warranty they wouldn't be able to fix the washer, basically what resulted in them being forced into purchasing the insurance. This is nothing more than a dirty underhanded tactic to force warranty sales on customers as the customer is being held to ransom.

What made the matter 10 times worse was they didn't even acknowledge the bigger issue of the fact an engineer who obviously suffers with anger issues is allowed to go into customers homes and hurl abuse at then in front of vulnerable children, which in this instance was a foster child who was there after being removed out of an unsafe environment and then even said that they would send the same engineer back to them and only at the point they point blank refused and informed the advisor that they would be passing this safety issue back to social services as this was a sever risk to foster carers who have products from Curry's that they eventually agreed to send a different engineer but this would have to wait until 10/02/16 nearly 3 weeks after they have been without the washer with a large house hold.

40

Every time I switch on my Hoover vacuum it cartloads of dust spew out the back. Surely the filter does not have to be cleaned and washed after each use. It means that I have to dust everything after I have hoovered. I would appreciate a refund on this product as it is not a patch on the old Hoover constellation which I had for years and never gave me a moments problem.

60

I am waiting for a reply from Hoover. I am very distressed. I bought a model that had a hard floor setting marked clearly on the vacuum cleaner so I assumed I could use in on hard floors as well as on carpets. It has left scuff marks all over my brand new Traffic Master floor. I am close to tears. Why in the world would the vacuum cleaner clearly show a setting for hard floors if it can't be safely used on them? What can I do? Can I take a company like this to small claim's court? There have been so many complaints against Hoover. Is there a class action suit against them? There should be!!

100

The Hoover Linx is handy and it will clean your floors better than most of the other stick models we tested. Combine that with its reasonable price and you have one of our favorite vacuums to date. It is a uncomplicated cordless stick vacuum. I have been using this stick since more than 5 months now and I feel that it is one of the best ones I have come across so far. It is very handy and a great value for money. It can be moved to the corners easily and cleaning can be rest assured. I would definelty suggest to anyone who wants a vacuum cleaner. Nothing better than Hoover Linux.

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