Samsung Complaints Continued... (Page 4)350+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
I bought my samsung GT-i9003 on 03.03.2012 from doha- Qatar. I spend about USD.385 at that time to purchase it. since one months back the touch screen of the phone is not working properly. some times its totally not works and some times it is fully works. because of this issue i am not able to use it and have to go for a repair or a new phone, repair charge is said about usd 125 by a shop. please give me a feed back that what should i do. it is happening mosltly in cold days. thank you. mobile +94775149146
Subject: Non redressel of complaint regarding led tv set
In continution of my complaint no 8441943328 on 28.12.2012. I stated as under.
1. I purchased a led tv set on 28.01.2011 from hypercity alpha one mall amritsar.
2. serial no 19663ZNC101472F
3. The clarity of picture was not cleared so i complaint to their customer care center.
4. The engineer on visit told that your tv set is connected on cable network so you should install set up box the picture will be clear. I installed a set ul box but pic was not cleared again.
5. I again noted my complaint about this fault,the engineer came and advised to install dish cable network to get screen showing final result. I installed the dish cable network of airtel but the screen shows no result.
6. I again launched a complaint on 28.12.2012 while complaint no 8441943328,the engineer named harcharan singh camed on 29.12.2012 and told that ur tv set has no fault.u should installed hd dish network to get clear pic.otherwise the pic will show no good results.i was surprised to hear these words.
7. While purchasing the led i was not told to install the hd cable network, it is not the fault of customer as i am not getting satisfactory service you r requested to change my tv set or remove your faults.you r again requested to rectify the complaints otherwise i will be forced to take legal action..
916,street no 4,guru nanak nagar,near p/o vijay nagar, batala road,amritsar,143001.
I registerd the compain in consumer court reff no#425220
I raised the compain last 3 month regarding my T.V model no#CS21C510ClNXXL. and compalain no is 844007810 so please check my history detail and mr. Rakesh jha sended service eng. mr Ajeet Rana told that prob. is magnetic field but again i force second Service eng. Proved that it was T.V issue not magnetic field and i cheked same place L.G tv but no issue . I received a latter from samsung and manager name is B.R. Rizvi .
I inform to you that your Service engg. Prove that T.V. issue so plz replace my t.v as soon possible bcz i recived your latter and mail for dealy i will take action as well as in new paper bcz one my youger brother in working in new paper.
I fasted of last 3 month for t.v related you can’t resoled my problem and say to mr. Rizvi you plz listen customer problem if you can’t do this so plz don’t say that samsung is Brand name.
I notice when muting or silencing my galaxy note 2 phone I am not able to turn my media volume back on from mute I have to reset phone just to get media volume to work… is there a way to get media volume to work after silencing or muting with out having to restart phone every time?
I just bought a 60′ TV that came without the screws for the stand so I called up and had the screws resent. Two weeks later they finally come and only 4 screws were sent! I needed 8! Now i have to wait for them to send me 4 more. This is crazy! how dumb can these people be to not send the right amount of screws and why does it take 2 weeks!!!!! I may never buy another Samsung item again after this nonsense.
company is Netties Neat and Tidy not samsung it would not take this name on the site . They will not call my daughter back to schedule a appointment to use the groupon Coupon I purchase her for her Birthday for cleaning her house…Showed up one day with out any call ahead and they were heading to work and could not stay. Now they will not honor the 39.oo although when I called spoke to the owner he said he would honor it and reschedule and never called my daughter or myself after promising to do so immediately.
Please either have him reimburse me or honor the coupon as agreed . This place is not acting professionally. Coupon was purchased July 21 2012″ He also keeps saying he talk to my daughter but she said she never talk to him about a reschedule. He can t expect people to just stay home from work when they come on a wim.and no warrning.
Thank you..please respond to this e mail address….or phone 740 622 4243 Linda Fletcher lafletch1@ yahoo.com e mail address.
Samsung Complaint Department
Model Number: HT-TX72
On 12/17/2012 my daughter was babysitting at our home. Her and the child where watching television has normal when one the speakers to the surround sound started sparking and caught fire. Thankfully she was smart enough to turn everything off and wait until I got home. When I got home I turned everything back on and the speaker started smoking and sparking again.
Now I will not claim to have recently purchased this surround sound system. It was years ago and I have never had a problem with it or Samsung until now. But after almost causing a fire in my home I do have to question Samsung products. I have owned or still own several cheaper no name electronics and never once had them act in this fashion. Thankfully I am not one of those individuals that leave their TV on when they are not home. Thankfully my daughter used common sense to turn everything off. There is no telling had these things not happened what I could have come home to.
At this point Im not sure what came be done. Can my speaker be replaced? Am I okay to use the others still?
Please someone contact me back
I have pictures if needed
my tv is almost 4years old . ilive in palm springs for 4 months in the winter and 4months at my lake cottage plus one month at my time share.this would make my tv about one year old.my tv has developed two linesacross the top and bottom of the screen.when i inquired about repair,i was told the cost would be as much as a new tv. i can hardley wait for your reply.
on dec 19thi purchased a new samsung galaxy s 2 at bien nhan department store in Nha Trang Viet Nam. i thought i was purchasing a new phone but after exploring some of the features, g mail and messenger i discovered that someone had already set up accounts under the name of ..firstname.lastname@example.org. further checking shows email dating back to sept.21. could you offer me any assistance as i feel i have been swindled. i would be more than willing to let a qualified samsung technican look at the phone. i currently reside in Hua Hin Thailand.
I have a Samsung 50 inch plasma TV,
I switched it on today and got a vertical black line left centre of screen I tried looking for help on the internet to see if it was a simple reset ?
but found this is a common problem.
the problem occurs on all screens i.e., video,DVD,pc,game etc.
I Have phoned the service centre they Quoted nearly £400 the warranty is out
Why should I have to pay such expense when clearly its a manufacturing
fault and no fault of my own please can you tell me that,
and maybe come to some sort of compromise, to restore my faith in
from a very upset customer
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to hear your TV has developed a vertical black line on-screen, and I can understand the frustration this must be causing you.
Since your TV is out of warranty and is not a model known to be affected by any manufacturing defects, we will be unable to authorise any free of charge inspections or repairs at this time.
If you would like to have the TV inspected / repaired, please contact your nearest service centre (details below).
The Repair Centre, 4 Grace Road (South), Exeter, Devon, EX28QE
Phone number: 0871 200 6625
the answer i got was unsatisfactory having to have someone collect my TV for a price and then look at it for a price then have it fixed for a price totaling more than a price for a new one, you only have to look on line for common problems with Samsung early models (using cheap parts) I am so upset with this I am no longer going to purchase Samsung ever again Samsung a so called major company, who i thought would have great customer care but who only care about taking customers money, I as an individual work very hard for my wages
and thought i was careful in choosing to spend (invest) that little extra to get the name and better product OBVIOUSLY I WAS WRONG
First of all I want to send u my congratulation for your kind brand in Egyptian market and all the varieties and merchandising mix u do. Iam really happy all my life to deal with your lovely brand specially in mobiles and T.V., need to tell you also that all the environment around me (family and friends)has many uses with your varieties you demand. But for sorry we can’t find anything completed, I think you have a big problem with the human factor in your company in customer service who deals with clients, because I will tell you my bad experience with them, lately I have a big problem with your maintenance agent in mesaddak street in Dokki , they are really irresponsible, and I can also say they are impolite and don’t know how to talk to client. because I have mobile still in the guarantee period and I had a problem with it so I gave it to them to fix and they do and put new software so it works for one day and stopped again and when I went back to the branch they took it and call me after 2 days and asked me to come , after that they told me that there is a liquid inside it long time ago and it needs maintenance with around 98%of his price so no need to do it, I tried hardly to tell them that it not happened and if it is true you should discover this since the first time , they badly said we will not do anything and you can go wherever you want to the or any place else. I couldn’t believe what I hear , is this the image of the big company all over the world and in Egypt. So I decided to send this letter just caring for the big name you’ve been built in many years and to give some attention to this factor which can destroy the company success. and also I know that you will take a quick action not just for me but to save your name from scratch in the market.
– attached you will have a copy of my mobile guarantee data.
Thanks a lot , hope to hear from you soon.
Ehab EL touni
Mobile : 01001411004
E mail : Ehabadel1963@yahoo.com
I bought SAMSUNG GALAXY S3 from mobility (S.T.C) in September 2012, i worked fine for one week after that it started getting stuck all the time and it switches off automatic. I taught its OK not a big problem but after two three weeks it stopped catching signals from the servers , so i went to the same place where i got that phone and complained about it. The mobility people at Scarborough town center location were bad , didn’t help me with it and no proper customer service over there. So I went to a different location so they sent the phone to factory, they took one full month and the phone came back finally. But the bad news is that after one day the phone had same problem again. Not catching signals and actually the factory people didn’t fix regarding getting stuck. Totally i wasted $680 on the phone , $60 for changing the simcard three times and $10 for renting a phone. SO I wasted about $750 on a Samsung product which didn’t even last a month. So everyone when buying samsung products be careful.
Purchased a Samsun dishwasher from Futuer Shop in |Apr 2012. It stpopped working in October 2012.
It appeared the pump went as water was getting into the dishwasher but not going to the sprayer.
Called Samsung and reported the problem. We were told they would have a local repair person come out to have a look at it first.
The local repair company was having probelms getting paid from the middle man so they refused to come out.
After we reported that to Samsung they decided to give us a refund instead. They refused to do a store credit or replace the unit.
We were given a customer care person to deal with and that was when things got even worse. They did not arrange for someone to come and get
the dishwasher until after numerous phone calls. |They would not release the refund until they picked up the dishwasher. The company finally came and
got the dishwasher after numerous phone calls. One week later the refund had not been sent. They were not truthful about anything.
The customer service was a joke and they did not work with Future Shop at all on resolving the issue. Samsung is not a reliable company and the customer service is horrible.
I brought the mobile last month.
While hearing songs if i use my internet means i cant hear it continiously there is some distrubances.
Mostly it shows no tower symbol in my mobile only.
And it shows a message ” RESTART YOUR MOBILE AND USE THE SIM ” even the sim is already inserted.
If i put my mobile in GSM/WCDMA means it take more time to change the 2G to 3G or 3g to 2G.
I am not installed more applications but my the mobile speed is not good. Even it take more time to type a message.
My name is kaushik das , phone no 9835445609 , i bought a 22 inch led pc monitor on 9.01.12 from lalani computer Kolkata, serial no is ztz2hmbba01363. But last three months it’s giving me problem there is a huge patch on the left side of the screen and it does not stay on for more than 5 mins.
Dear Sir, I have purchased samsung mobile- model No.GT-S5302 at Sri Vani Mobiles & Electronics at Eluru West Godavari, Andhra Pradesh, India on30-09-2012. Today, I have lost my phone while travelling in bus. I requesting you to stop all services of my mobile.
Dear Samsung, I have you camera sl600 love it used it in my business. The the charging cord went bad. I called and with in 2 weeks they had sent me a replacement. I used it once and the next time I went to use it a yellow light was flashing and I once again contacted your company. via online chat.letting them know what the problem was after about 45 minutes that person agreed to start the process and I would get my part in 5 to 14 day. Now today for the 3 time I am being told that the ticket has been reopened and the part will be shipped I am really disappointed with the process for my replacement part.
As much as I love the camera I do not think I will purchase any more samsung products. I have been with out my camer for a month now and have missed a lot of wonderful pictures. Like I said before I use it in my business. I have copied the emails from Samsung for your reference.
I have written so many times to samsung now I feel the only way samsung will respond will be if i leagelly file a complaint against you . I had bought a galaxy R phone on the 4 of january from delhi ater one day the screen of my phone dissapeared on going to a sumsung service station I was assured it was a software problem and if I left the phone at the service center he would rectify the problem. Sure enough after two hour my phone started woring but only for a day .. now i haved mailed you at samsung support , called customer care a thousand times no one seems to care to solve my problem .
You dont want to respond be my guest now the first thing monday morning i will go to a lawyer and find out what can be done .you at samsung seem toooooooooooooooooo busy to tell me what can be done. A Multinational company like can deffintely fight a case .
I bought the samsung galaxy ace last august and when trying to end a call the phone didnot light up or respond to anything so within my 30 days took it back to car phone warehouse. Was given a new phone and its been nothing but problems it switches off which is not good to use as a alarm, and won’t respond till the battery is removed. It sometimes don’t let you end a call. Been back to car phone warehouse (just after my 30 day ended) and they done system update but phone is faulty and don’t know where to go from here. My friends said I should of got a iphone. Please Help.
Hi, I was purchased Samsung Mobile 3213 from Mobile Sales Center B-12 Kailash Tower ,sanjay Place Agra on 11-08-2011 bill # 7647 .After use of only 1 Week, the mobile automatically switch off after receiving call. Hence i submitted the mobile at its authorized service center “Samsung Service Centre, Spider Solutions G-13 Raman Tower Sanjay Place Agra ” on 16-11-2011 work order No.6943. The service center’s agent told me that the problem of software then after centers agents resolve the software problem but same problem as it is now till date in my mobile it is actually some other problem in my mobile so plz resolve my problem as soon as possible .
I want to make a complaint against the both on l ii) Spider Solution Service is very poor. I purchased a Samsung GT S5360 phone 3 weeks ago and the phone get disconnected during calls. Some times the other person cannot hear me but I can hear him. When I contacted the Samsung customer service center in Colombo ,Sri Lanka I was told that it is a software problem and they want a payment to correct it as I have not bought the phone from them. However when I showed the waranty I received they admitted that it is an International waranty but they wont correct it without a payment.
How can this happen with a new phone which is not even one month old. This is the first time I bought a Samsung phone. If I have to pay and update software every month what is the use of this phone? Are Samsung phones so inferior in quality? What do I do with this phone?
I had purchased a Samsung Television Set and for that matter, I have a lot of other Samsung products including TV’s, A/C’s and other Samsung products – several of them at my residence as well as at my Chamber. However, it pains me to write this letter insofar as one of the TV’s at my residence is concerned. It also pains me because of the manner and method in which a Company of your stature indulges in deficient services and has a very casual approach towards its customers. This attitude gives the impression that once an item is sold by you, your responsibility is completely discharged.
You will appreciate that the TV has been purchased by me for a valuable consideration and it would be expected that the same would work properly. However, a system problem started developing wherein the TV would revert back to the source without displaying any picture in the midst of a problem.
I accordingly complained to the Dealer from whom I had purchased the said TV and also to your Service Centre in Goa. There was no response at all to my complaint. I therefore followed up the same with a complaint on 11th November 2011 and the same was registered as Complaint No. 8436413091.
One Ms Preeti Gumbar from your Customer Support Team promptly replied to my complaint assuring me of a quick and most suitable resolution of the problem; however, despite her mail dated 12th November, no one attended to the TV so I sent another reminder in this regard. In my reminder of 12th November I also mentioned the fact that as there was no TV in the family room at my residence and in order to watch TV, I had no option but to purchase another TV as I had patiently waited for the Samsung TV to be repaired and there was no help forthcoming for the same even after having waited for several days. Please refer to my earlier mail dated 12th November 2011.
Thereafter, a gentleman by name Shailesh called at my residence, attended to the TV Set and claimed that the same had been repaired by replacing some part and an amount of Rs.3,100/- was paid to him for which a bill has been issued. However, despite this, on the very next day the said problem recurred which fact I promptly brought to your notice vide my email addressed to email@example.com inviting the attention of Ms. Preeti Gambar. The said mail was responded to by Mr. Prashant Kumar.
By my mail dated 16th November addressed to Mr. Prashant Kumar, I brought to his notice the fact that the problem had recurred despite the same person Mr. Shailesh having come over and repaired the TV the second time. In around 36 hours time the problem resurfaced and this time my mail was replied to by Mr. Abhinav Pandey who assured me the best of services. The words used by Mr. Abhinav Pandey were “without any prejudice”.
I appreciate that Samsung India and its staff would like to legally protect itself; but at the same time they should realise that there is a contract for the item supplied including an implicit contract for services and prompt repair of the TV Set. When the problem recurred again, I informed Mr. Abhinav Pandey on 18th November that the problem had recurred and that no one had as yet come to attend to the TV Set despite a lapse of two days.
Today at around 3.30 p.m. the same person Mr. Shailesh walked in again and after having examined the TV Set, said that this TV needs to be sent to the Service Office at Mala, Panaji, as it could not be repaired at my residence i.e. at site. What was rather disturbing is the fact the he volunteered to refund the amount of Rs.3,100/- which was charged towards the repairs and at home, he wanted the members of my family to accept the said amount which of course they refused stating that the amount had been paid towards a repair claimed to have been carried out.
I can understand that an item sold may face some mechanical problem(s) or some logistic difficulties; but going by the kind of problem and from what appears from the report of your Service Staff, it certainly is a manufacturing defect coupled with deficiency in service at your end.
I am sending my TV Set to your Mala Office at the address given to me by the said person Mr. Shailesh. However, I expect the same to be promptly repaired if this is possible, without any further delay whatsoever and sent back today itself. If this course seems to be impossible then the only course open to Samsung India Limited considering all these deficiencies and defects in the TV Set, is to replace the TV Set with a new one at the earliest.
As already pointed out to you, I am using several Samsung products which have not developed any problem so far except for this particular TV Set which seems to be ridden with a particular problem which is a manufacturing defect. I do trust and hope that the top management of Samsung India Limited will now attend to my complaints promptly and without any delay whatsoever.
ATMARMA N. S. NADKARNI
I purchased Samsung Chat 335 mobile from Sion on 10th April 2011. The set was working fine when one day (2 weeks back) the battery was heated abnormally and then it was fully discharged and the phone did not turn on after that. I visited the Sion service center on Monday 17th Oct and discussed the problem. Although I was telling the problem about abnormal heating of the battery, the person at the service center told me that the battery was fully drained and he has charged it now and I had to keep it on charging for 3 hrs and then it would be fine. I did as per his instructions but nothing happened and I had to visit the service center again.
Second time it was told that my data card has some virus problem and again was told to charge it for three hours. But unfortunately this time too nothing happened when I kept it on charging. So I had no other options but to visit the service center third time! And again same discussion and I was told that they have charged the battery again and it will start again after 3 hrs of charging. This time I had my charger with me and I connected it in the service center to make sure if it actually charges. But as was expected the battery was not getting charged and finally I was told that I need to replace the battery and since it is 1 week more than my warranty I need to buy a new battery.
This experience was really very frustrating as to get this answer I had to go to the service center for three times, long wait for my turn and then finally nothing worked!! I had to take 2 half day leaves for the same as the service center starts after 10:30 and then again waiting for my turn took 2 half working days of mine. If the real problem was conveyed at the first time, this could have been avoided. But the person at your service center did not understand that. I request, Samsung should take care of such incidences as customer has his own work and wasting so much valuable time/energy/money on such a small issue is really intolerable.
Also even after using the phone properly, if the battery was of such a bad quality that it stopped only in 6 months is really surprising. Not expected at least in case of a brand name like Samsung!!
In December 2010 I received a loan to start a business. I purchased a 50” Samsung Plasma TV, 2 Blu ray players, Home Theater (surround sound), a four hundred dollar “Craft” smart phone. It has not even been a year since I purchased any of these products!!!! 1.The TV speakers sucked from the moment I turned it on. 2.The Blu ray player quit working after about 5 months, then bought a new one and it just broke a week ago. 3.The surround sound only works when it wants to. And won’t play movies, usb, cd’s, mp3s. 4. The rip off four hundred dollar phone won’t do anything!!
I chose Samsung because it is supposed to be a well trusted, reputable name. I disagree!!!!! I have spent thousands on these products and I am extremely displeased!!!! I will never purchase any product from Samsung again. I will be taking my business to Sony and telling everyone I know how rude and unhelpful the customer service people are. I have thousands of wealthy friends and they will be informed about the scam Samsung is running, selling junk for hard earned money.
I purchased a SAMSUNG REFRIGERATOR RT32BDPR from VIJAY SALES DATED 14-8-2010. There is ice formation in the lower compartments and the vegetables get spoilt due to frost injury. I complained the same to Vijay Sales on 17-10-2011. The service technician Mr. Ilihas mob no contacted me on 20-10-2011 in the morning and informed me that I would have to pay service charge of Rs. 275 rupees and the amount of the parts. I asked him about the warranty with a brief discussion and told I would talk to my grandfather who is a freeze technician (ex defence)and get back to him.
I called the customer care no and spoke to Mr. Jitendra who gave me Mr. Ilihas mobile no so I could directly contact him. At the above nos I was informed that my complaint was still registered. When I spoke to Mr. Ilihas I was told that he had cancelled the complain. I reminded him of my conversation and he agreed to come and check the freeze the next day i.e.21-10-2011 at 5 pm. However he didn’t turn up and I called him the next day. Again he promised to come on 22-10-2011 at 5 pm but failed. On 24-10-2011 he even refused to pick my call.
My brother in law then called him and spoke to him after which he picked my call saying he was riding. He came at 5 pm on 24-10-2011. After sweeing the freeze he said that the sensor had failed and had to be replaced. He told me to open the doors of the freeze and switch off the current as the ice had to be melted before replacing the sensor. He promised to come on 25-10-2011 and do the needful. However when I contacted him he told me that the sensor is not available. We had a short argument as he had failed his promise and was trying to bluff me as I had asked him whether the repair would be possible the next day or not as my food would get thawed and his reply was in affirmative.
Then I was further informed by him that I was not the only person to get the samsung company services and my call had been cancelled and I could call the customer care again and register the complain again. With all the above mentioned methods used by the technical advisors I wonder whether spare parts like the sensor was really out of stock in a semi metro city like Pune?
Secondly without my approval how can my call be cancelled? First of all I would like to inform that we have many Samsung appliances and we believe in the brand name but after such services I feel betrayed. Kindly look into the matter and change the attitude of your service staff as such rudeness and cheating doesn’t suit an International Company with a brand name. Please don’t let me regret my decision of buying a Samsung product and change my mind in buying other brands.
For almost 3 – 4 weeks now I don’t have any signal at all and when I do have a few bars then the internet won’t connect at all… Now it says 1 of 2 things: unexpected failure or no network.. have tried calling customer care the call just ends as soon as they say welcome. tried mailing but with no effect. gosh am so fustrated! Okay so downloaded settings again, the list says that no settings are available for my phone, it can’t be because I have a samsung star. Can’t get any work done from my phone, these problems aren’t airtime consuming but it is extremely inconvinient. Vodacom won’t come back to me on this matter since I’ve called from a friends phone to report the problem… please help?
hello i’m krincy purchased a samsung B3313 corby mate 357492032823658 mobile on 31-dec-2010 in bigc now i got power supply porblem and i repaired on 27-09-2011 on big c very next day i got strip problem i went to big c and explained about my problem till now around a week my problem not yet solved and they gave me appointment after 1 week ,even i have warantty they want to pay 1200 for strip repair then i went to samsung service center because i got solved my power supply problem in bigc samsung service center suggested me to repair my mobile were i buy’d it. really worst service of samsung asshole mobiles of samsung
The Samsung Impression mobile phone is a Piece of S***… It constantly freezes allowing no reception or sending of text messages or calls. The only way to fix it is to shut it off and turn it back on which, completely, takes about two minutes. I know it doesn’t sound too bad, but once you have to do it about 2-3 times a day it becomes a little monotonous. Every other person I know who has owned or known someone who has owned this same phone experiences the same problem… And that’s not the only delinquent… Even after calibrating the touch screen, I still have to continually tap the same spot on the screen in order for it to register. Sometimes after exiting and reentering the menu several times.
This still isn’t even half the problems I’ve faced with this product, If you’re considering buying this phone… DON’T!
approx after 6 months from the purchased of the said LCD from former Samsung agent in Jordan , a small gray spot on the screen occurred . We did not pay attention to and thought that it is insignificant , however , the spot continued to get bigger and bigger and with time darker . today it is probable 10 Cm long by 2.5 cm wide. Called the agency in Amman- Jordan ( which I came to know that has been changed recently).
Over the phone call the support engineers tells me virtually( without doing any site or equipment check that the warrantee does not cover the Screen and that screen needs to be replaced at my own expense. Couple of days ago , I understood that a Korean technical team is having a one week free maintenance in Jordan . I called Samsung Jordan and booked for a slot . However , the support engineer called me today and tells me that there is no need for the team to check my equipment and that the only solution to my problem is that the screen has to be replaced at my expense at around 350 JOD.
To me , as of today , I have a serious problem with my 900 JOD worth LCD that has non-conformance problem that is increasing with time . I am a dissatisfied customer of Samsung who is reporting the following comments to the mother company –
1. Agent refused to entertain my request for the Free maintenance check by the expert team visiting Jordan 1st week of October 2011
2. Agent technical team Identified the problem and proposed solution VERTUALLY and believed this is enough.
3. Agent Did not cater for customer satisfaction and did not abide by the warrantee service policy that states that ” SAMSUNG’s obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself. ” and hence are breaching the Samsung Vision and Mission statement to ” Inspire the world , and create the Future” . Nothing inspiring nor future is promising with agent philosophy built on no solutions except you ” the Customer ” pay for our faults.
4. I don’t understand the criteria how agents are selected or replaced . To me the Samsung agency in Amman is not Customer Focuses by business focused ( i.e. not retain or generate more customers but generate more business).
5. I have deep concern about Samsung going back to the old era that Samsung management opted to move away from and provide distinguished , high quality product and services to its customers and position themselves as world class . To me , what I receive in Samsung – Jordan is not world class!
6. I am afraid that I might need to get my hammer and destroy the LCD I bought for 900 JOD due to the negative response and management of Samsung agent – Amman .
I had purchase samsung 32inch LCD TV(Sr No 12803PBS700386T,Model No LA32B550KIR) on 9th Jan 2011 from Famous Old TV Centre Thane.Right from first month i m continously facing problem with LCD Tv,its mode is automatically being change to PC mode and Volume is automatically changing also LED its blinking and Remote control is not being sense.TV goes in hang state not being detected by its buttons also.On calling Customer care muiltiple times service centre engg comes for visits and check it.Temporary problem gets clear for short time and repeats again.Its Back panel Mother board and Volume board is also being Change by Service centre Engg.still problem is not being Cleared.
Now I Required Replacement of TV not repair, because it is beyond Repair.It is manufacturing fault.
Purchased a 46 inch Samsung Lcd Tv 2 years ago from Sears, along with an extended warranty.3 weeks ago it would not turn on. had a sears repairman ck it out. He said he needed to order parts, and could install them next Tuesday, but if they came in sooner to call sears and see if they could install them sooner. The parts came in a couple days and we called sears and was told that they could install the parts in 2 weeks on Tuesday.Well Tuesday came and sears called and said they did not have a repairman in our area today, but could have a repairman here next Tuesday. Sounds like the runaround to me. Sears customer service is Very poor, or not at all. Samsung TV’s are not reliable. Buy something else from anyone but Sears.
I have had 3 Samsung Refrigerators. I had warranty on them and several times repaired. Each time I had to buy an new refrigerator at a higher price because the models were no longer in existence. I could not use the same warranty. I had to purchase a different one. My warranty for the third refrigerator is now expired and the refrigerator is doing the same thing not staying cold, coils freezing. This time the ice maker is not working. The repairs will be costly and the problems will continue. I talked to a Best Buy manager and he told me to call the geek squad for the repairs. He might be able to help a little with a new refrigerator but we would have to check on how much.
This is frusturating, costly, and time consuming. I never want to buy another Samsung again. They told me it was the best and they never had problems. I found this on the internet today. I hope it is not too late to join in a lawsuit. I just want a refrigerator that works. Thank you for your time.
I bought a Samsung fridge with freezer on bottom, Model# RB215LABP in 2009 from Lowe’s in Bakersfield, CA. The ice maker and the freezer has been a problem since the day they delivered the fridge to my home. I called three times before they would send a repair man in the first month of purchase. They kept trying to reset the icemaker over the phone with me. Vegetables in the crisper freezes, ice in botton of fridge under the crisper. Ice maker made ice one time since I purchased the refrigerator. Food in the freezer is half frozen and soggy. Ice is frozen on the inside back of freezer wall.
2/9/10 repair man repaired a defost problem with new parts…the refridge worked fine for about six months and the same problems begin to appear. On 11/2/10 I purchased a extended unlimited warranty from AMT Warranty Company, 2200 HWY 121 Bedford, TX. I have been trying all week to get them to send a repair man out to repair my refrigerator. Monday they said 48 hours, today is Thursday, I called them back they said next week before they could find a repair man in my area.
I remembered the local repair company who worked on the fridge last year called them to see if they did repair work for the Service Warranty Company AMT, Yes, they are a contract service company for AMT Service Warranty, I ask the local company how soon they could repair my refridge they said tomorrow Friday, between 1-5. I called the AMT Service Warranty Company back and told them that the local repair company could repair my refridge tomorrow between 1 and 5, the gal said I will have to fax them the work order.
We will see if they contact the local repair company. I will never purchase another Samsung appliance or service warranty from AMT Warranty Service Company.
My new Samsung refrigerator RS263TD has always leaked water that accumulates under the bottom drawer. I have had a repairman out 2 times and it has not been fixed. Now my ice maker has quit working and need a whole new one. I am very disappointed in this model and wish I had not bought it. It has been nothing but a headache since October when I purchased it.
Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, October 1, 2010. Samsung Refrigerator Owners File Class Action Lawsuit Complaint Against Samsung Over Alleged Defect That Causes Refrigerator Coils To Freeze Over. A class action lawsuit has been filed against Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. (hereafter “Samsung” or “Defendants”) in the United States District Court for the District of New Jersey (styled Jeff Weske, Jo Anna Frager and Darryl Myhre v. Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd., Civil Action Case No. 2:10-cv-04811-WJM -MF)
Alleging, among other things, that Samsung sold refrigerators containing a defect that causes the refrigerators’ coils to freeze over, resulting in the failure of the refrigerator to cool, which has caused consumers to suffer damages for lost groceries, spoilage and repairs, according to class action lawsuit news reports. The Samsung refrigerator class action lawsuit complaint reportedly alleges that certain Samsung French door, side-by-side and bottom freezer refrigerators (model numbers RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW).
The refrigerators are designed and manufactured with heated coils that are intended to prevent excess frost from developing in the back of the machine, but instead of preventing frost, the coils allegedly allow frost and ice to build up in the refrigerators until the ice clogs and/or disables the machine’s fans, making it impossible for the fans to work to keep the machine cool.
The Samsung refrigerator coil class action lawsuit complaint is reportedly brought on behalf of the following putative class members, unless otherwise excluded:
All persons or entities residing in the United States who own, or have owned, Samsung refrigerator models RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW and/or any other Samsung refrigerator model containing a defect that causes the refrigerator’s coils to ice over and the refrigerator to stop
Unfortunately I have bought Samsung Refregerator 430 ltrs from DK Electronics yusuf sarai (worst dealer of samsung and a cheat). Recieved the fridge in very bad state the freezer door was full of scratches , freezer door can not be closed, bottle trey is broken,cooling is not proper. While fixing the door handle the engineer of samsung further damaged the freezer door. There is no response from the company even after repeated complaints at the call centre. The engineer Mr.Vipin Mittal was asking for unofficial bribe to fix these genuine coplaints under warrant. This is the standard of SAMSUNG & Their Staff that by harassing the customers they want to earn extra money unofficially and unethically.
Upon connecting a refurbished Comcast box to my 2 year old Samsung TV the box and the TV both stopped working. Liberty Ins. (Comcast’s insurance agent) advised me to call Samsung to diagnose the problem. Well Javier showed up and advised me that it was just the bulb and $150.00 but I can purchase one cheaper on e-bay. Yes the bulb was cheaper $85.00. BUT it was not just the bulb – if the tech would have looked further he would have read the problem on the front screen. I called back and Javier was scheduled to return – the tech did not know where the third fan was and actually could not diagnose the problem (he left the back off the tv and screws everywhere).
I advised him that if it was going to be more than $500.00 and it was not caused by the cable box I would be better off buying a new TV. Javier copted an attitude and left very rudely wanting another $89.00 service call when he still has NOT diagnosed the problem. I called Samsung and low and behold – I talked to Mike Bavetz, Mgr. and he was very, very, very downright rude. Mike Bavetz (who was not here to diagnose problem and had not even talked to me before) stated that I told the tech to falsify documents.
The nerve of that man – if Comcast is not responsible and if it was going to cost me $500.00 – I will be better off buying a new tv. I can not believe the way he spoke to me and accused me of asking them to falsify documents. Watch Out Mike Bavetz – don’t let the door kick you in the ass!
Dear Sirs, I am writing to you from DMC Direct LTD, Estonia. In July 2010 we have bought 1408 Samsung printers model number ML 1660 from a supplier in Poland. Further we have sold all these printers to the our reseller. Unfortunately circa 25% of the first 100 printers our reseller sold to his end-users, where broken. Test print sheets had a black strips. In the interest of brand reputation we requested our reseller to stop selling . We have informed the Polish supplier regarding this problem and waited for his solution for this problem. We tried to contact to explain the problem essence to Mr. Zaremba (Samsung Poland) , informing him that it is necessary to exchange more than 350 broken start cartridges.
He promised us only 40 new cartridges as a total solution! First question was: how were we going to solve the problem of the 350 broken printers with only 40 replacement cartridges? (In fact we have received 30 cartridges). No answer. Second question was: who should test the rest of printers on the warehouse ( 1180 printers )? Answer was – it is not necessary to test the printers. Next question was; what should we do? Answer was: all is already explained. After we had sent him the first part of the serial numbers of the broken cartridges he offered to test the printers. We have no obligations to do Samsung printers testing.
However, we did it, because much time has passed, and the problem needs to be solved. We have send him back 325 broken cartridges with test sheets plus 17 test sheets of the cartridges, we recognized as broken after double checking -totally 342 pcs. Problem was solved in very long tome (from October 2010 till March 2011). In March 2011 we have received new cartridges 328 pcs. we received totally : 30 + 328 = 358 pcs. We tried to contact to Mr. Zaremba, however he ignores us and all discussions from the beginning where done across the third person who worked in Poland supplier company.
Main problem was that Mr. Zaremba did not believed us, that so big percentage of the printers are broken in the same time he did not do nothing to check this situation. In December 2010 he received all broken cartridges from us, and promised us to send us the new cartridges a.s.a.p. However we did not receive replacement cartridges until March 2011. During this delay the market value of these printers had reduced and my reseller had to sale the printers with the price what is 8,5 EUR lower than the price he had bought from us.
We have sent the complaint regarding compensation to Mr. Zaremba. No answer. The Person who contacted Mr. Zaremba explained to us that Mr Zaremba said that there are so many complaints and he did not see any problem with us and no problem with Samsung Head office- if we were to resend this complaint to you. Additionally he explained that he had given us 16 cartridges more than we asked for as compensation. But all 358 cartridges where used just for exchanging in broken printers. This is not a serious answer and it is very far from real compensation, we are complaining on behalf of both our reseller and ourselves.
Please look for 2 attachments,include the follow documents:
1. complaint, we have sent to Mr. Zaremba.
2. Accompanying document ,we have sent to Mr. Zaremba, together with the broken cartridges.
We kindly please you:
1. To understand with the specified facts .
2. To state an estimation to actions of Mr. Zaremba.
We kindly ask you to solve a problem with the compensation for us and for our reseller (who demands a compensation from us).
DMC Direct Ltd
Komeedi str. 5
Phone +372 6485 404
I received an SMS today saying “HURRAY!!Your mobile number has won 200,000.00 pounds in the ongoing SAMSUNG UK PROMO, For claims CALL +447435649642 or EMAIL: firstname.lastname@example.org. Aside from sounding like a complete fraud, the bad grammar and punctuation rang warning bells for me immediately when I saw this sms! May God, will lead all these Nigerians to hell. However, he will let them tell their friends about it, perhaps then, this stupidity will finally stop! This ongoing Samsung UK promo is definitely a Nigerian fraud out to scam us using sms messages. Be warned!
Hi, This is Priya Prabhu, I had purchased samsung phone on 3/10/2010 from Ramdev Mobile(Dahisar East). Its Samsung GT-C3303 SSN C3303gsmh IMEI: 359800/03/314524/4. The very 3rd or 4th day i gave the phone for repairing as when i use to click any application it use to get RESART.I CANT EVEN DELETE MESSAGES AS THE PHONE GETS HANG. Borivali Samsung service center people just formated the phone and gave it to me. Within a month again the same problem so i gave it to the same service center they again just formated the phone and gave it to me.
But still the problem was not resolved so i showed it to Andheri Sumsung service center the person there told me that the mother board is defective need to change it. Recently on 2nd week of April 2011 i gave my phone for servicing in Borivali Service Center. I was informed that the mother board id been changed its not even a month and the problem is started again. So what does this means, that samsung parts which are been used while servicing are fake or not original or the parts which samsung is providing is defective.
Its not my 1st samsung phone but how much ever samsung phone i have used has some problem which u people have fail to resolve. The mother board which was been changed is off so low quality that it didnt even worked for even a month. What kind of quality product do u all use which doesnt even works for atleast 6mnths without any problem? Or was it a previous repaired motherboard which was been installed in my phone?
Samsung LCD tvs are garbage and they take a dump just after the warranty expires. Google samsung tv problems and read the TRUTH about these JUNK tvs. Buying samsung is like playing russian roulette that you won’t be screwed. Samsung screwed thousands of it’s customers, and it will do the same to you. They don’t build a quality product and most people know this to be true anymore. After reading many stories online I see that others not just me having similar problems. I am not alone with this and will not buy product of this poor quality again. I really enjoyed my LCD TV and thought the quality was decent. DON’T LET SHAMSUNG SHAM YOU! DON’T BE THE NEXT SHAMSUNG SUCKER!
We Bought a Samsung American style Fridge freezer in 2006, and have had an engineer come out to fix a fault on it on the 24th January 2011. This is the same fault as was featured on BBC Watchdog, and is covered under the extended warranty. We woke up this morning to find the fridge freezer now blows all of the electrics in the house, and cannot be used at all. It is a Sunday and I am unable to find a Samsung emergency telephone number open on a Sunday, which I find unacceptable. Due to this poor customer service from Samsung we are likely to lose all the food in the fridge.
We used to regard Samsung very highly, as most of our electrical products are made by you, including TV, blu-ray player, mobile phones, camera and camcorder, however regarding the problems we’ve had with the fridge freezer and customer support our confidence in Samsung has been diminished and are unlikely to buy further samsung products.
Dear sir, I had purchased notebook Samsung NP ND10, before a year I had problems. It was under warranty period so I went to grant road service center, express digital systems, on lamington road opp minerva cinema. My Samsung notebook had keypad noise problem so I gave there work order number is 9540,dtd 17/8/2010. Notebook was recd by nisha madam but since that date my problem has not been solved,I went to that service 20 times but no response. I went there and contacted Mahesh, but Mahesh is saying we are not responsible ask to Samsung.
They say that our work is to sell material not to entertain u people, why u purchased Samsung u should purchase sony,this is the response u sales person give of Samsung ,and even they r not ready to talk to us. So kindly look into the matter and solve this problem and notebook is also there at present in service center waiting for u response. Yours respectively, Dinesh parmar [email@example.com]
I would highly suggest you research Samsung TV’s before you go down that road. Samsung TV’s are one of their biggest complaints. I also bought a Samsung TV and will never buy a Samsung product again. As far as your situation, new TV’s typically come with a 1 year warranty. After that, you are responsible for any repair costs. I really don’t think you have much of a court case, but I’m no attorney. The TV is also a year old, so asking to refund the entire $2000 is a bit unreasonable. If your TV was still working, it would only be worth roughly $500.
A samsung model galaxy S I9000 was lost in transit on 6th feb 2011 in and around pune city at about 5.10 pm while traveling. the tracker was not activated but gps system was running. THe IMEI no is 351751048677218 which was bought on 14the Oct. 2010 at pune the cell was stored with imp date. pl help me out. thanx. card of idea no. I bought new samsung Galaxy R on 1st jan 2012 very next day cell phone was not geeting ON then i gone to that shop from were i bought. He removed my phone battry then my phone was switch ON. From last 15 days i am facing a problem my cell phone is getting switch off and switch ON every time i cant remove my phone battry and put.
Then day before yesterday i gave my cell phone to the shopkeeper from were i bought my cell phone. I dont know what he did he said he will update and will give. Today atleast 4 time phone got switch off i have to remove my phone battry and put and make it ON it really pissing me off. I requst you to replace my phone. I dont want this cell. I dont have time to remove battry again & again.
We have now had to arrange for an engineer to come out to our Samsung fridge freezer again this being the third fridge/freezer we have had in the last three years this one lasted eighteen months. The company you use for repairs advised us that an engineer would phone us today before nine thirty and tell us when to expect him. This did not happen and by three o’clock we phoned the Samsung engineers department who told us he would not be coming as he had broken down this morning the fact that no one bothered to contact us and let us know was most annoying.
More annoying is the fact that Samsung seems unable to make a fridge/freezer that will last more than a few months. We have had to throw away a lot of frozen food as well as fresh over the last three years all due to the bad design of your product. We are again without use of a fridge/freezer and would like some form of compensation for all the inconvenience this has caused. If this product has to be replaced again I do feel that a reliable model should be offered and a loan of at least a fridge until such item can be delivered. I will never again be able to trust or recommend a Samsung item.
Sir, I am using most of the items of samsung only like TVs, washing Machines, Freezer (double door with ice dispenser,purchased recently with smart Oven and leds for my son also), DVD etc. I have purchased Samsung LCD LA40A610 on Sep, 2008, on 5/2/11 there was problem in picture quality. your representative has come today & inspect & informed that either display card/screen to be changed. for that @ rs. 5500 orrs. 40000 is the estimate. I am very much surprised to know this. Just on SAMSUNG name we purchased & even recommend ed to others. Recently my brother in law has also purchased Lcd at valsad, Gujarat. Even I have very old crown tv at native place & even today in working condition. Pl. Look in to the matter & help me. My complaint no. is 8422149323.
I purchased Samsung Galaxy Tab in the month of November 2010 for a whooping 37000/- after the dealer Mobile store Basaveshwarnagar, Bangalore promised me few gifts within a week like Leather case, Bluetooth headset, memory card with map my india application and a samsung bag. Later my problem started. Both dealers and Samsung people were so careless that they were avoiding my calls or were giving stupid reasons for the delay like the gifts are in transit blah blah blah…
One Mr.Ranjit from Samsung was so rude with me forgetting I am a customer. after ALL hue and cry with repeated calling for hours my gift reached me on 28th dec 2010 (there is no explanation for the delay from SAMSUNG).The gift included a leather case and a bluetooth headset. One more thing i need to highlight is that other customers who waited for so long got some more extra gifts like car charger etc. I dont know why I Didnt get. Samsumg should vow me a explanation. I am sure they dont care about this. At the same time I have not received the 2 gb memory card with map my india application till today.
Again the blame game is on between dealer (mobile store basaveshwarnagar, bangalore)and samsung. Folks you tell me what shoukld i do now. After waiting so long a prestigious sompany like samsung are behavibng like fraud cheating their customers in day light. Kindly some one help me to post this to samsung heads who cares for customers and take action against dealers like MObile stores who cheat customers in this fashion.
The controls for my P2570 monitor never functioned correctly but the picture was fine – for the first 6 months. Then the monitor would just go white. After taking it to an authorized repair shop both the technician and I have been frustrated in trying to get a repair part or even the status for one from Samsung. The Samsung ‘customer service’ line said the same thing: they could not provide a status or confirm that the needed part would be sent. After suggesting this was not an answer and requesting it be escalated to their supervisor I was advised – ‘No! You will just have to wait until the system delivers the part.’
I am extremely disappointed in Samsung – their monitor and perhaps more significantly their lack of customer service. For me the Samsung brand now means: do not buy!
My phone is a S8300, lovely phone except for one thing, it does not have software which works with windows 7. In fact no Samsung phone works with windows 7! I cannot use the phone as advertised ( ie that i will be able to download pictures, connect my laptop to the internet, upload data to my phone etc). It is now basically just a phone and not something valued at R 8000, I would have to downgrade my laptop to Windows XP or Vista to use the phone ( both licenses costing in the R 1000’s) or purchase a bluetooth dongle in order to use the phone properly. Neither of these things were specified and I feel Samsung is responsible for this!
I am beyond frustrated and disappointed with Samsung. What started as a carefully thought out and planned purchase has been a series of frustrating tech support phone calls and finger pointing between Samsung, Cox, Hulu, and Netflix, a consumer nightmare. Sadly now, all fingers now point directly to Samsung. If I could, I would return this TV but am now past the return date and at the mercy of factory authorized repair persons. I am not looking forward to having a two-month old television repaired just as a new car buyer would not want a transmission replaced. All faith and trust is now lost in this product and Samsung TV’s.
I purchased a Samsung mobile phone about a month ago from the store in the mall. It was really expensive, but I really wanted it. Last week the touch screen stopped working, and so I took it back and then sent it in. Samsung customer service told me yesterday that it requires a “special” part that isn’t even in stock right now. Now it is going to take 10 more business days just to wait for the part to get in? How can samsung sell a high end phone and not have parts on hand to fix it, if you don’t why are you selling the phone like that? Instead of replacing the phone for me, they keep delaying things and making me wait for more parts. All the while I sit here and suffer because I paid for a phone that I can’t use. I bought a samsung mobile phone, paid for the warranty, and have my receipt. After 3 weeks this needs to be made right!
I contacted customer service very unhappy and still waiting for higher management to contact me. Bought a washing machine two months ago and had to call the engineer out as it was putting holes in my clothes. Engineer found the problem within five minutes. The biggest part of machine needs replacing. I asked for a new washing machine but as it is more than 28 days old I can only get a new part fitted "free of charge". I will not be recommending my family or friends to buy Samsung as customer service is rubbish girl kept saying sorry can't understand you!!! Please reply one unhappy customer. The local engineer was lovely and very understanding. If the washing was older I would have been happy to replace with a new part but not when its two months old.
My device Samsung galaxy s GT-s7562 imei number 352985054708470 using in Lahore Pakistan of Samsung green tech warranty exp in dated 14/06/2014 now my device have a minor problem is out going call is okay incoming calls not okay after restarted device will be okay incoming and SMS received after ten min incoming call n SMS not yet. I will go Samsung green tech office Alhafeez plaza main boulevard Lahore Pakistan telling them my device problem and receive my phone giving me receipt n job no 39225 date 10/02/2015 they tolled me checking and repairing process with in 4 or 5 working days today is 20/02/2015 i just asking them what about my device n job no 39225 responding is amazing attitude now they should reply me in SMS.
"Dear MR ASSAD S, Please collect your device from green tech service centre against job no 39225.thanks you for visiting greentech service centre. good luck."
After this message i called senior officer Bilal cell no 0301 8596611 about call duration 4 min he tolled me your device n job no 39225 not cleared yet. dear official tell me where i am going for repairing. they should waste my time 11 days including my calls n visits this is very wrong about ur company brand i requesting you please help me about my device.
I have had my Samsung Range for 4 years. In the last four months ...food I have baked hasnot cooked as it should. I tried to calibrate the oven. I failed. I called Samsung Support...what a waste of time that is...you talk to someone away from America, who does not know the language or understand American values or lifestyles.....that was a big mistake!! He told me "how to fix it" which was so incorrect I worried about damaging the solid state controls. Why do they put support people in a position to help people when they don't know what they are doing? I called a Samsung repairman. After 1 1/2 hours and $145 later, he tells me nothing is wrong with the oven....but, I must make sure the oven recycles to the set temperature at least 3 times to pre-heat the oven. That takes 20-25 minutes of electrical energy and my time. It was not like that before. Not only that, but it does not let you know when the correct time has been reached, even after 20-25 minutes. I have never been so disappointed in an appliance for which I paid almost $800. I will never buy another Samsung item...no matter what and I will tell all my friends also.
I have four grown sons...so I do know cooking....And I have had stoves which lasted 17 years, 14 years, and one I sold my son which is 30 years old and still going strong. Can we ever get a good product made in America with made- in- America parts again? Shame on us for settling for this market environment we are now caught in !!!
We have been using Samsung products since they became available in Australia and have many Samsung products that have all been very good quality. We have just moved from Australia to Bali and have purchased Samsung TV, refrigerator & washing machine. We are very happy with the TV and fridge, but the washing machine has been a problem since we got it. It is a model WA70V4 that we purchased on 25-Feb-12 but it has only been used for 2 months because we have only just moved to Bali full time.
The problem is that the machine deposits large greasy marks over some of the washing at random and these marks do not come out no matter how much they are soaked or scrubbed. We have had many items of clothing detroyed and we no longer use the machine for anything of qaulity or value because of the chance of it being destoyed. We have been to the shop we purchased it from in Singaraja twice and complained and eventually had a Samsung man from Denpesar come and have a look at the machine. He told us all we have to do is make sure we run the clean tub cycle at least once a month and it would be ok.
Since then we have run the clean tub cycle at least once a week but it makes no difference and our washing is still being destroyed. I can send you photos of the latest item of clothing to be ruined and i will start keeping the destroyed clothing should you wish to see it. We will be replacing this washing machine because it does not work as it should and king size sheets are now being washed by hand which defeats the purpose of having a washing machine.. It should be replaced under warranty because it is almost new and has never worked as it should. If we do not get any satisfaction with this faulty machine we will dispose of it and purchase a new washing machine which will obviously not be a Samsung.
To whom it may concern:
I just filed a complaint about my Chromebook and neglected to list one of the important issues that I have with the device: It does not print everywhere! I must be with a cloud ready setup. That means I will need to buy a new printer for home. Also, the printer that I use in the office is hooked to our computers remotely. I had the guy from the printing place come over to see why I cannot send anything and print it in the office printer and he said it will not accept things from the Chromebook, not set up for that and that it would be a large cost to change it.
Susan E. Speir
About 4 months ago, I purchased a Samsung Smart TV. I purchased a Samsung because I was told they were the top of the line televisions on the market. I have enjoyed the TV so far and have only had a few problems with the Smart Hub apps. I have had an issue with one app since I purchased the TV, and just recently, I encountered an issue with another app (one that I use often). I decided to call customer support to get some help with my issue.
Here is where my complaint begins:
I explained the issue to the operator. Right away she acted like she KNEW what the issue was. She said, "Your TV has a virus" and then continued by saying, "If you donât take care of this now, the virus could spread throughout your system eventually make it unusable." This is when I began feeling the pressure; I could tell this was turning into a sales call. She told me the price for technical support is $99.99. I quickly told her that I wasnât going to pay $100 for technical support. She again warned me of the "virus" that was quickly spreading throughout my system. I again denied the technical support. She put me on hold and returned very quickly; "I have gotten the approval to give you 50% off technical support for $49.99." Here lies my first issue: We all know that EVERYONE gets this "special approval" for 50% off. The initial offer of $99.99 is just to see if you can get more money out of easily influenced/manipulated people. I did not expect this sketchy sales tactic from a prestigious company like Samsung.
At this point, she went into detail on how technical support would not only fix my issue, but prevent future issues as well. She said, "Technical support can remote into your TV to fix the issue and then configure and optimize your settings to prevent future issues." Still not convinced I, for the third time, denied the technical support. She then transferred me to a "supervisor." I spoke to the supervisor and she too warned me of what would happen if didnât take care of this issue (virus) and assured me that technical support would remote in and have my issue fixed in 10-15 minutes. I remained skeptical, but she continued to push purchasing the technical support, almost threatening me that my TV would eventually become unusable. Eventually, I caved, gave in to the sale, and purchased the technical support. I was not happy about it, but the pressure got to me and their persistent warnings/threats made me feel like they were my only choice.
After a lengthy wait on hold, I was connected to a technical support technician. I explained my issue to him thoroughly, just as I had done before. The first thing he asked me was, "Have you tried turning your TV off and then back on?" Seriously?! Is that the type of technical support I just paid for? We went through several other steps, most of which were common sense and I had already tried. I donât know what kind of knowledge/training your technical support personnel have, but I was not impressed at all.
In the end, it came down to a simple reset to fix the issue. I asked the technician, "Did I really just pay $50 to have you tell me to reset my TV?" I then asked him about remoting into my TV to fix the issues and reconfiguring my settings. He said that they DO NOT have the ability to remote into anyone's television or do anything of the sort.
I demand that I have my money fully refunded. I did not pay $50 for information that I could have found on Google (which is likely where your technician found it). I paid $50 for someone to remote into my TV, fix the virus, and configure my settings to prevent future issues. Also, my issue was not fixed in 10-15 minutes; closer to an hour.
May I suggest that you reevaluate how your operators sell your technical support? Not only are they very pushy and make you feel threatened, but they lie to you! I've been in the sales industry, and if there's one thing I know, it is to NEVER lie about what you're selling. These misleading and manipulative sales tactics are completely unethical and an embarrassment to your company.
I am extremely disappointed and dissatisfied with your customer service and, at the very least, expect a full refund.
I M Dinesh & Recently one month purchased Samsung Galaxy Grand Duos-but aftera week there is a problem in battery back up & Even 3-4 hours battery backup not there. Please let me know how to rectify the Battery backup problem in Samsung Galaxy Grand Duos.
I bought a Samsung LCD 52" inch TV three years ago, and now the TV has vertical lines on the screen. I called Samsung customer service and told them my problem. They told me it sounded like bad cappacitors, and that they would send a repair service out at no charge because these cappacitors are under Samsung warranty. Service repair came out to my house and replaced them, but I am still having the same problem. The service tech said that the TV has a bad panel and the charge to repair it would be $750, parts and labor. I called customer service back and told them what the repair service said, and they said that Samsung doesn't warranty panels, and there was nothing they could do for me. I'm sure I'm not the only person that has had this problem, I've seen lots of complaints on the internet about this defect. I wish Samsung would warranty more parts on their TVs so people like me and others dont have to take a loss when purchasing a Samsung. They should live up to the standard of what they advertise their product as. I paid $1500 for the TV, and now I am out of a TV. If there is anyway Samsung could compensate me for my loss with repair or some form of compensation, it would be greatly appreciated.
iv owned my galaxy 3 for 5 months and never had any problems , over night my phone has stopped working through no fault of mine. I have insurance and its under warranty. My provider has given me a loan phone which is no good to me as its a very basic phone and not capable for my needs, they are not helpful and don't really want to know about my problem phone and say its going to be 4-8 weeks before it will be repaired, this is not good enough.
I feel as though my phone should be replaced with a new one, if the problem was caused by something iv done wrong then i would except the solution being proposed however its a problem occurred by no fault of mine .
I love my phone and all the features and have been raving to all my friends and family about how good the galaxy is. The provider gave me no choice about getting my phone replaced under warranty because they wouldn't give me a loan phone if i contacted the insurance company ,i pay the provider an extra $14.95 per month for insurance.my providers details are TELSTRA SHOP, NOOSA CIVIC CENTRE , 28 EENIE CREEK RD ,NOOSAVILLE, QLD, AUSTRALIA 4566 .
Could you please help me and maybe contact the shop and ask them to help by either giving me a new phone or at least lending me another galaxy 3 so i can resume my work without the inconvenience of the use of an inferior phone. My phone no is 0421104875 if you would like to contact me. Thank you for any help you might be able to give me.
My work has taken me from Missouri to Brookville PA. for 6 weeks, once I arrived here on 02/07/2013 I realized I had very little to no reception not only on my phone but also on my laptop which I have a Sprint air card garenteed to work any where...NOT!!! I called daily to try and get the service fixed so I could receive and send calls, every time I spoke with someone they would try and help me for a while then they would promise to call me back, just to get me off the phone, then never call back. I feel that Sprint is nothing but a bunch of trained liers, take your money and run. The kicker is when I spoke to the department that takes care of the air card, They told me strait up that my air card would not work in this area which I appraeiate the truth however when I stated that I should not be charged the 50.00 a month since my service is not available, I was told that is not there fault I chose to go to an area where there is no service. What great customer service right...The agent then went on to advise me that there are sites bto go to that tell you where there is service and where there isn't and I should have checked this before traveling...WHAT Are you kidding me? I explained to her that when "Sprint" talked me into the air card they promised it would work anywhere, she then told me NO ONE at sprint would tell me this, I explained that they did. This agent was rude and acted as if I was trying to take money out of her pocket, in reality she has angered me to the point I will tell EVERYONE I know that Sprint sucks and I will never use them again and I plan on changing to another carrier as soon as I can. I refuse to be talked down to by someone I pay money to, the story goes ona and on, this is the light version, yet NO ONE in Srint gives a shit, I am just a number to them. Now if I don't pay my bill on time (which I'm always early) they will be right there the day after the due date to shut your service down, hummm sounds like there prioreties are extremely screwed up, in the past 10 days I have learned to really dislike Sprint to the point of changing carriers and I would love to place a bilboard add in a major city dissing there piss poor customer service.
We bought a Samsung dryer in September of 2011. We do normal laundry for two people, nothing out of the ordinary. Our dryer started making a knocking noise about 2 months ago. We called Samsung and they sent out their A&E appliance repair people 10 days ago. They thought it was a roller or rollers that went bad and possibly the belt. Only having the dryer for 1 1/2 years I would have thought it might still be under warranty and it wasn't. They came back to put in the above parts and found it wasn't the case, it was actually the drum that needed replaced. Again, they called the company, and the drum isn't even under warranty still being only 1 1/2 years old. Now we have to wait another 10 days to get the new drum and install it.
As expensive as the washers and dryers are from Samsung you would think their warranty for a major part like a drum would be a lot longer than just a year.
Bought a 60 inch smart tv 4 weeks ago and still cant get on the internet. It was delivered with a port that was not working. been waiting on a part to lupdate my brand new tv... I was given false information, I have been lied too by company employees. I have spent over 2 weeks and 4 hours talking with Reps. I just hung up the phone once again 4/4/2013 being told that they had an incorrect address. all the other calls they had the correct address
but now they had an incorrect address hmmmm??? This company must really be screwed up!!! I was once again told the part is in the mail. Next week it will be 4 weeks i have been waiting for lthis part i cannot use the features of my brand new expensive tv until i get thsi part. I will never buy Samsung again not because of the product though i'm really not sure if the product works until i get the updated part, but becasue they have no integrity in dealing with customers. I will make it known to anyone looking into buying a Samsung product to beware the company does not care about service to its customers. And the reps lie.
i had approached samsung service centre of secunderabad, Just opposite to Chermas/Paradise centre. My mobile Phone model no. C-3262 (champ neo) having complaint of voice is not audible to recipients. i had purchased it on 15/11/2012 & within 5 months, i had approached your service centre for 3rd time regarding the same problem. The Service centre executive asked me to go to Abids Service centre for want of spare part (mike). he advised me to go to another service centre for want of spare parts or to wait for 15 days to repair the handset. Is it justiciable to approach another service centre for want of parts. it seems like govt. organisation and in these days it is not possible to live without phone for 15 days. hence i am requesting you to get repair of my mobile No. C-3262 of customer name: S. RAGHU BABU at the earliest duly warn the concerned service centre....thanking you sir...s. raghu babu... mobile No. 8712379999 & 9700934909
Purchased my phone in Hong Kong, thinking this is an international company so if anything goes wrong I can have it repaired in Australia. My phone fails after 3 weeks, screen is totally white. I phone your support line to be told that you don't repair "international phones". Why would this possibly be, has it something to do with that as Australians we are ripped off on price, phones cost twice as much here? and you want us poor Aussies to suffer if we are lucky enough to buy one overseas. Why wont you honour your international company status warranty, surely the phones are all made in the one factory or to the same specifications worldwide. Please advise as soon as possible as I need my phone and I need an answer to go to the Telecommunications Industry Ombudsman with.
I have a galaxy note 10.1 (N8013 model). I'm wondering when I will get the Jelly bean update for my tablet. I remember you guys said we will get it in the 4th quarter, but I haven't heard any further information about the update and it's now December already. One more thing, why are we getting the update after the galaxy tab 2 10.1 which is the older tablet than us. To be honest, you guys have to be rush in updating software for customers. It's been more than 6 months since google introduced Jelly bean 4.1, and its ridiculous because they just introduced jelly bean 4.2 and we haven't even received 4.1 update yet. This's really unresponsive of you guys. You guys have a worst after sales support that I ever experienced.
I had purchased a Samsung galaxy S on 23/08/11 & on 14/10/11 by mistakenly i had dropped it from a height of 1 feet on the cushion of my sofa-set(a very soft thing) and my screen just got broken. Is this is the quality of samsun a Rs19000 phone's screen is broken by getting hit to a sofa's cushion & now they are saying that it cant be changed in warrenty & it will be on chargeable basis. Earlier i had purchased ***** company's phone only, this is the first time that i had purchased a samsung phone, but i think this is the 1st & last time that i had purchased a samsung mobile.
My Samsung Galaxy S Display stopped working, I took it to Vodashop Menlyn repair Centre i was told by a Guy and Lady at the Service desk that they will not book in my phone under a warranty repair as it's physical damage anf it would roughly cost me R2800.00 - R3000.00 to fix! People working behind the counter could say exactly what was wrong with the phone without opening it or anything. I am very Dissapointed in Samsung and Vodacom! That phone has been protected like crazy has never seen a Bump and has never been dropped it's only 4 Months old and the pathetic staff at Vodacom Menlyn expect me to pay R3000.00 and will not book my phone in under warranty?
I had a Samsung t 429 I called and stated that the screan was white. The gentlman stated that he would send out the same phone but when I received the phone it was a Samsung t 249. I was told to send back the Samung t 429 along with the battary and car charger so I did.
With talking to my lawyer he stated that I have the right to brake the contract do to the fact that I was not sent the phone I was promiss and that the gentleman did call and state that there was no Samsung t 429 and ask me if I was willing to wait.
It coast me $ 40.00 for a new phone case, car charger and headset. You broke the contract not me so I have the right to cancelle my contrace without payiny a early discontact fee. I have also filled a complet with the BBB.
I purchased my Samsung Refrigerator approximately 2 years ago. On March 17, 2013 the refrigerator and freezer stop working completed. I called Sears to arrange for an appointment to come a fix the refrigerator that I so proudly purchase for over a thousand dollars. Sears charged me a fee of $65 just to come out. The Sears Tech told me - the nain board is bad and also the display board blinks needs to be replaced.
I have a house full of Samsung product from TV, cell phones, and tablets. Samsung is suppose to be a good product but I find myself with a refrigerator that does not work and will cost at least $650 to $750 to repair. I did not expect my refrigerator to go out on me after having went to the grocery store the day before spending over $300.
I am very disappointed in Samsung product not living up to their full name. The old saying is you get what you pay for but I in this case $1000 plus dollars down the drain!
I live in Mallorca Spain...I purchased a monitot in sept 2010 ..it has been in for repair 3 times about to go for the forth ..problem
buttons do not work
keeps turning of and on
or never turns off
auto adjust keeps flashing up all the time
screen now does not work at all
I know its the monitor because I put my old screen on and its perfect...and this problem is know on the monitor
I have tried for an exchange /refund with out any luck and not being able to speak Spanish does not help
The customer service is so bad ...we have many Samsung items from tvs to washing machine,camera etc with out any
problems thats why we purchaced this monitor.
Please tell me what to do,I am a pensioner and this is my contact with my family .much needed.
regards Carol maskell
We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We canât wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they donât do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Donât buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921
I purchased a Galaxy Tab in December and waited the required day to submit my claim, on 16/01/13 i received an email confirming the claim had been validated and would take 30 days + 5 days for bank transfer to recieve. I received payment on 7/3/13 after many phone calls. I have however despite callingv every week not received the SD cards that was also part of the offer, forover the last two weeks i have been promised they have been sent twice by recorded delivery and havent turned up, can you please provide proof of the tracking numbers as i am thinking that the deal was a scam and as such will be contacting Trading Standards to report false advertising. I can be contacted if needed, howver false promises to send again will not be listened to, we can however now discuss compensation for the stress and financial loss of calling your department.
We have a samsung washer bought new 4 yars ago - model #WF-J1254/XAA. it came up with error message 4E, we did everything we could but had to call a service man out for $79,00. H said it was a bearing and it would cost hundreds of dollars to repair it. H e said it wouldn't be worth us to spend that amount to have it fixed. I am writing this because I am very disappointed in your product and would like some kind of compensation for the short term endurance of this machine, I will never feel comfortable buying another samsung of any kind. I will await a response from you.
Kathy Maynard 1833 Oakdale Lane N Clearwater Fl 33764 #727804-9286
I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.
Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.
I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.
Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.
Hi, I was purchased Samsung Mobile C3330 CHAMP2 from Mobile Sales Center UNISERVE TELECOM PVT LTD, 1st Block, Rajajinagar, Bangalore on 06-01-2012 bill 09560/11-12 .After use of only 2 days, the mobile automatically switch off after receiving call. Hence i submitted the mobile at its authorized service center âSamsung Service Centre, VAISHNAVI ENTERPRISES, NO-3/84,WARD NO -3,Kalamma Street,Bellary,karanataka. â on 19-01-2012 . The service centerâs agent told me that the problem of software then after two days the service centers agents told me that the it has been mother board problem but the service center as not responding me properly , Till the date they did not solved my mobile problem , Telling irresponsible reasons whenever I visit to the service center . About 3 week I did not get mobile back. Pls solve this issue as soon as possible or pls refund me .
Copy of email trail.
Your response does not answer and conflicts with your own T&csÂ 1.AsÂ per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition.My phone was in good working condition when I sent it to you and still is in good working condition after you returned the phone to me.2.We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily.Ihave provided you evidence that shows the phone was sent in good condition and when you returned the phone to me without myÂ consent, it was still in good condition. The photos I sent contradict your information.3.The Â£9.99 charge is a charge for all the administration carried out by the recycling company in sending an envelope and returning the device to you.Â I did not ask for the phone to be returned I asked for the issue to be resolved.I would like me Â£9.99 refunding as you have failed to honour any of my requests or comply with your own procedure.regards Mark.Sent from Windows MailFrom:Â SamsungTradeIn@dataselect.co.ukSent: âFridayâ, â22â âMarchâ â2013 â11â:â47To:Â firstname.lastname@example.orgGood morningÂ We have looked into your case. As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition. We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily. We would therefore need to close the case as when receivedÂ by the recycling company the phone was in the condition they reported. The Â£9.99 charge is a charge for all the adminstraction carried out by the recycling company in sending an envelope and returning the device to you.Â Kind regardsÂ Samsung Trade in SupportÂ Amit JoshiÂ 0844 854 0415From: mxlawton [mailto:email@example.com]Â Sent:Â 20 March 2013 16:56To: samsungtradeinSubject: Fwd: Samsung Trade-In PromotionHi, Have you been able to address this issue?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: mxlawton Â Date:Â 15/03/2013 20:11Â (GMT+00:00)Â To:Â SamsungTradeIn@dataselect.co.ukÂ Subject: RE: Samsung Trade-In PromotionÂ Hello,I do not think your recycle company will be able to send photos of my aledged broken phone. The phone has been sent back without my permission or request, also i have been chargedÂ Â£9.99 delivery without my permission.What really tops it all,is that my phone works perfectly and the screen is perfect. This is a direct contridicition to what Abru Iqbal said over the phone. "Screen is broken". See attached image.What are you going to do about your mistake and my loss of money?Not happy Mr Lawton.Sent from my SamsungÂ -------- Original message --------From:Â SamsungTradeIn@dataselect.co.ukÂ Date:Â 14/03/2013 15:16Â (GMT+00:00)Â To:Â firstname.lastname@example.orgÂ Subject: RE: Samsung Trade-In PromotionÂ Good afternoonÂ We are currently investigating your query with the recycling company. As soon as they have provided pictures we will be in contact.Â Kind regardsÂ Samsung Trade in SupportÂ Amit JoshiÂ 0844 854 0415From: mxlawton [mailto:email@example.com]Â Sent:Â 14 March 2013 08:40To: samsungtradeinSubject: RE: Samsung Trade-In PromotionHi,Any newsSent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From:Â SamsungTradeIn@dataselect.co.ukÂ Date:Â 13/03/2013 15:36Â (GMT+00:00)Â To:Â firstname.lastname@example.orgÂ Subject: RE: Samsung Trade-In PromotionÂ Dear Mr Lawton,Â Apologies for the delay on this, I have still not heard back from the recycling company.Â I will follow this up with them now and get back to you by close of playÂ today.Â Kind regards,Â Abru IqbalTeam LeaderSamsung Trade-inTel:Â 0844 854 0415Email:Â SamsungTradeIn@dataselect.co.ukÂ From: mxlawton [mailto:email@example.com]Â Sent:Â 13 March 2013 08:53To: Abru IqbalSubject: RE: Samsung Trade-In PromotionWhy does it not meet the requirements?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From:Â Abru.Iqbal@dataselect.co.ukÂ Date:Â 12/03/2013 15:13Â (GMT+00:00)Â To: SamsungTradeIn@datasel
I purchased a Samsung fridge in April this year from Retravision at Kingsford and within 10 weeks of the purchase the refrigerator has broken-down. I contacted the retailer (Retravision) who then sent out a repair man to inspect and fix the problem. After the inspection, the repair man had found a colony of coachroaches living in the computer generator at the bottom of the fridge which result in the breakdown of the fridge and all my food to spoil. The fridge cost $1500 and there was $250 worth of food in it.
After 5 months of continued dispute Retravision refused to replace or refund the product, but have given me a loan fridge for this period of time. Now I'm at he stage where I have to present my case with evidence to a tribunal. My evidence includes what I have witnessed, which know body should ever have to go through. Fridge should last regardless if it is sold with cockroaches living in it or not. Surprisingly the loan fridge is still working. All my other electrical appliances still work!
Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.
I wrote a complaint to you over a week ago and have had no response. I bought a new samsung washer a little over 4 years ago and am having to replace already because a bearing wore out. I am very upset about this and disappointed that your machines are not made better to last longer. I gave you the model number in my last complaint so you can refer back to the 1st complaint. I am also going to call or keep writing until I get some sort of answer, Now i have to go out and buy a new washer for $800.00 I paid $900.00 for yours just over 4 years ago. I feel like I deserve an explanantion and some sort of compensation or some type of rebate to buy this new washer. Please respond to this complaint.
I bought aÂ Samsung Galaxy SII phone in 22th october 2012 I9100. SN 7290101105442 in Israel form Cellcom Co. In the first week of November the memory for the phone was full ( I didn't install any application). I rush to the lab and they said that I must update my software version
In 2.12.12 the Samsung Galaxy SII Software was stuck on the init srceen where you see the S sign after the phone is powered on. When I received the phone - I was told that they updated my phone software and they replaced the data connector. On the 12.12.12 I handed the phone to the lab again due to disconnection from the cell net.
I bought theÂ Samsung Galaxy SII because It was one of the best products - but it looks like I bought a faulty one. During my calls to Cellcom company they said that as long as thay can fix the phone thay will do it, and the phone can not be replacedbecause of the Samsung company policy.
I would like get a new working phone - after all the product can not be that bad and troublesome. I brought a phone thinking that I was getting what I saw on TV and it was misleading false advertising phone service is AT&T we are the first to get the phone now.
Had a software update. Phone started acting up. Took many times to grant com. Tried to fix it no luck. They put me in a photon. I liked the big screen on my Samsung. They said couldn't upgrade me to a Samsung 3. It's not fair that I had to go to a photon if I wanted that phone I would have bought it.
I'm not the only one that had trouble with Samsung 2. I have been sprint customer long time. You need to make it right. Not fair.
Many more people on Facebook are very upset about false advertising the whole thing is about Multiple windows tasking is fool of it we are so upset with Samsung Galaxy SII. I guess we will all go back with the iPhone 5.
I just bought a 60" led 8000 series 8 tv 2 months ago for $3, 000 dollars and it stopped working twice on me. The first time they sent a tech out to fix it and replaced the circuit board in it. Then it messed up again a 2nd time and sent out the same tech and said it was the screen. He said somebody from samsung would contact me in a day or 2 but nothing so I called them.
At first they were all nice and the were going let me exchange the tv from where I got it but I had to wait for the exchange department to call me within 24 to 48 hours but no call. Then it turned ugly. I called them back and they were nothing but very rude to me and careless. This is too much money to spend on something and not to be able to use for it only being 2 months old. I am even still paying on it and it just sits on my floor doing nothing.
I guess I am screwed on a $3, 000 dollar purchase from samsung. I didn't purchase the store warranty because that was another $600 dollars I couldn't afford. Plus didn't think it would go bad in 2 months. Plus have warranty for a year from samsung that just doesn't care.
I brought a tablet with an offer of Â£50 cash back, I fill it the paperwork on email and sent it was told it would be paid into my bank account within 30 days this was in December and I am still waiting. I have sent several emails and had a few replys but nobody has actually followed it through and given me the money. I chose the Samsung tablet because of this offer and wish that now I would have gone for the iPad. I still am trying to get this money back and would like if you could help me with this.
bought a 32 inch flat screen about 2 years ago from Costco and won't come on now. We don't even use that tv. As a matter of fact we only subscribe to basic cable. I am disappointed that the tv is costing me more per year than the cable. I have older tv's that have lasted me 12-20 years.
I'm hoping Samsung with look into this since i read a lot of complaints on the internet for similar problems.
I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks
This has always been a faulty model and after many callouts to repair over 5 years with a no show today, Samsung must now relace this fridge/freezer .
Please refer to: Ref No 211376462 for longstanding issues.
Job ref: 4127437701 is the most recent request with no engineer attending today, as planned. Not acceptable.
Please treat this as a formal complaint and act immediately to replace this faulty model. This has previously been exposed on BBC Watchdog.
62A Bassett Road
London W10 6JP
020 8960 2343
Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.
On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .
I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.
The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.
When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.
After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I donât think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.
If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.
Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.
Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.
At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.
Your intervention to resolve the issue will restore my confidence on Samsung
I have been dealing with this phone for almost a year now and I am still having the same problems with my phone. I lose a signal like everyday, calls drop, I have to continue with taking the battery out and turning the phone off almost everyday. I also had voicemails that didn't even register til the next day. I mean what's up with that?? I am just really tired of dealing with sprint and this phone. I called them and we had to do a hard reset, well guess what the network is not responding so I am unable to update the profile, prl and the firmware.
So, now i have to take it in again to one of Sprint's corporate stores, but for what all they are going to do is reset the phone, turn the phone off and oh yeah pop the battery out. I just really want to get rid of this phone because after hearing bad things about this phone they are saying that this phone is a bad choice of phones to get. So beware this phone is a piece of sh*t!!
I cancelled my Sprint service after 10 days of poor quality two bars and lots of dropped calls! So Sprint sends me a bill for $141.86 after only 10 days of use.. OK, I then called customer service ( 888-211-4727 ) over and over again and was told they had to adjust the bill, they never did. Mean while my account is closed. One month later I am getting calls from a collection agency(NCA). BAD business, bad customer service, bad altogether. Beware! don't sign up for Sprint they Stink.Â Bordering on Crime.
I had bought a samsung plasma tv just 15 months back....but now thin dark lines have startd to appear on plasma scree.....we contactd the engineer and he informed us that they will have to change the panel and it will cost around 18000 rupees.........how can a person spend 18000 rupees on the repairs of a tv screen on a product of RS. 30000.......and besides that what if the screen again becomes non functional after 13-15 months.........so SAMSUNG being a top brand in the world manufavturing world class products....i request samsung customer care centre to kindly look into the matter seriously and take adeq.uate steps and do justice with us.....
On 4th December I submitted a claim for Â£50.00 cash back. I received an email back saying the following - 'Thank you for submitting your claim for the Samsung Back To College offer. Your online claim is now complete. Claim Reference: 186907
All that is left to do to is wait for your claim to be validated. The checking and validation process may take up to 14 days after claim submission so please expect to hear from us within this time frame regarding your claim.
Successful claims will be settled electronically using the bank details provided during your application. Please allow a maximum of 45 days from validation for settlement.'
Since then I have heard nothing, I have sent them emails and only got back automated replies. I have tried to phone them several times, but even when my call seems to be about to be answered the line has gone dead.
This is shoddy service and I would like the situation resolved. I made a purchase partly on the strength of the Â£50.00 cash back offer.
To whom it may concern:
I was so excited to get my Chromebook and have had one disappointment after another. The major issue I have is that my Chromebook goes dark whenever the screen is not in ultra bright light. In other words, if it's dark, then the screen is darker. There is no way I can use it on a plane. Next, I was never so disappointed as the day I finally called the company to see how to put a flash drive into my new device and was told that I could not do that. I realize the cloud system works differently but this is not helpful for me because I need to be able to just take the flash drive to someone and I sometimes do not have access to a computer. I hate writing a document on this thing. I do not feel like my documents are as safe as I always have on a regular computer.
I have the box that my Chromebook came in and I intend to send it back. I have no problem with Samsung in general. We have several of their TV sets and are completely happy. But to be this frustrated everyday is causing me undo stress. I would be happy to be compensated with another type of small computer and would be willing to pay any extra for it but I can no longer use this for work. I love the size and the light weight and I like the keyboard but everything else about it is a problem and I don't want it. I have tried and tried to like it and work with it but I've had it. I am quite busy as the rector of a good sized church so I have no extra time to devote to problems like I have experienced with this device.
Susan E. Speir
I purchased a Samsung Side by Side RS21HDTTS side by side refrigirator fro Hi Fi Corporation in Boksburg 27/02/2010. In the first year it failed, lucky the Hi-Fi Korp waranty covered that. It is now 19/02/2013 and it failed again. The customer care line gave me the number of a place in Boksburg 011 894 5485 that either just rings or is engaged all the time. I eventually I came right with a place in Krugersdorp. After the call operator realized that Springs was actually in Gauteng.
I have to pay R360 for a technician to come and have a look, and only it its the compressor, Samsung will supply me with the replacement, which I have to install at my own cost. If this letter does not serve any purpose than to warn everyone about "twin cooling" new technology crap I would be satisfied. How the hell can you sell a product to a consumer for R 10 000 and not warn him that this will only last him 3 years. Dammit man fridges used to outlast people. Thanks Hi Fi Corp and Thanks Samsung. I will warn everyone I possibly can about your service.
i'm having a problem with my Samsung washing machine, it's related to the heater..
i live in the ksa, the support came and took the machine since 10 days and until now no one is answering my phones and no one replied to me anything, i don't know what to do, the number i'm calling is : 00966920013232.
please help, i need to know what to do,
thank you in advance.
I have had nothing but problems since I upgraded this phone. It stops receiving email 2 to 3 times a day. I have to turn it off or take the battery out to reset the phone every time. The phone also has a huge glitch that the local stores will admit to. When sending text messages the hone will delete the prefix of the phone number. Even if you try to edit the contact it will not allow you to text the person. The message comes back " text sent using invalid number of digits." There is nothiing you can do, but take it into a service center and have then do a factory reset.
You lose all your call logs, texts and emails. They will back up your contacts and pictures. When you complain too Sprint customer service they claim they have never heard of this problem. That is a joke when you walk in and there is another customer having to do the same thing and the service tech has had to reset his phone several times. Just another way for Sprint to keep you in a lousy phone stuck umder one of their plans. I have had to reset the phone 3 times in 4 months.
I'm stuck with Sprint until June of 2013. I have been a client since 2002. Before having the service issues with this phone I would never have left them. Now that they wont help I cant wait to terminate my contract.Â i have had it with sprint store. i have been treated so unfair. i upgrade my phone and paying on a service that does not work. all i want is my phone to work for what i pay for. and manager thinks all i want is a free phone. and the only service that i got was the goarounds and i never got my phone fixed or nothing. i am back were i strated in the beginig. it has been on for a week or two. so i get send to the sprint on michigan ave in dearborn.
i wait there for almost 2 1/2 hrs. between both stores. the manager tells me to move so he can take care of some one else. i say why ive been here for a long time i need service. he say move or i will have security remove u. i have been seen 5:30 wth sprint till now 10:00 and still on then phone wth them and not getting no where. some bad service i can say about sprint never again will i get wth sprint agian once my plan is done.
I have purchased one Samsung Laptop NP -R418-DAODIN ZLDY93DSA00121 on 11th November, 2009 . But suddenly it became dead . I went to Samsung Service Centre at Bhubaseswar M/s SPRIMON TECHNOLOGIES , Plot no. 100, Saheed Nagar, Bhubaneswar.
Work Order No. Nil , Claim No -- NIL dated 23/2/3013 . After examinaing the set they informed that the mother board has to be change and they are sending the requisition .
After few days back they informed that the mother board is not available and I will get only 10% compensation of my Laptop price. If any spare damage for any set, the manufacturer is liable to supply . Why the consumer will suffer for non avabiility of spare.
So I request you to please either you please arrange the mother board or give me at least 60 % compensation . Hope you will kindly approve my appeal and settle my case with proper logical and sympathiticate manner .
My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.
I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..
It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.
I would like to register a complaint in relation to a laptop I have which has never worked due to a manufaturing fault as confirmed by an engineer whom I asked to look at it for me. My laptop is currently with your repair centre in Dublin under warranty. I would like this laptop replaced for one that actually works. It was very expensive and has never worked so it is of no use to me. My samsung customer reference number is: 2115042503. I look forward to your response asap.
I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a Â£ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the Â£85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the Â£85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .
Re Samsung Front Load Washer: Bought May 2010. I am very unhappy customer. I bought this washer to have upstairs, so I wouldnt have to go down cellar to do my wash. I can wash in it , I use fabric softener (downey) but I line dry my clothes and they come out stiff and hard. You wouldn't use this towel to dry on. I have had a service man here and he says it washes as it is suppose to. He also agrred it wasn't soft. I have called and gotten suggesti0ns which I have tried, nothing helps. They are also recommending that u hang clothes on the line to save energy. If it is necessary to dry these clothes in a dryer I should have been told that before I purchased it.. I don't do much wash as I am alone. If you can't fix it, I wish you would take it back and let me get a different machine. I have a top loader in the cellar and I dry those clothes out all the time and they are soft... Is there some way I can get a different machine? This one is hardly used. I purchased this machine at Lowes in Hornell, NY
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it
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