Samsung Complaints Continued... (Page 4)325+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
The Samsung Impression mobile phone is a Piece of S***… It constantly freezes allowing no reception or sending of text messages or calls. The only way to fix it is to shut it off and turn it back on which, completely, takes about two minutes. I know it doesn’t sound too bad, but once you have to do it about 2-3 times a day it becomes a little monotonous. Every other person I know who has owned or known someone who has owned this same phone experiences the same problem… And that’s not the only delinquent… Even after calibrating the touch screen, I still have to continually tap the same spot on the screen in order for it to register. Sometimes after exiting and reentering the menu several times.
This still isn’t even half the problems I’ve faced with this product, If you’re considering buying this phone… DON’T!
approx after 6 months from the purchased of the said LCD from former Samsung agent in Jordan , a small gray spot on the screen occurred . We did not pay attention to and thought that it is insignificant , however , the spot continued to get bigger and bigger and with time darker . today it is probable 10 Cm long by 2.5 cm wide. Called the agency in Amman- Jordan ( which I came to know that has been changed recently).
Over the phone call the support engineers tells me virtually( without doing any site or equipment check that the warrantee does not cover the Screen and that screen needs to be replaced at my own expense. Couple of days ago , I understood that a Korean technical team is having a one week free maintenance in Jordan . I called Samsung Jordan and booked for a slot . However , the support engineer called me today and tells me that there is no need for the team to check my equipment and that the only solution to my problem is that the screen has to be replaced at my expense at around 350 JOD.
To me , as of today , I have a serious problem with my 900 JOD worth LCD that has non-conformance problem that is increasing with time . I am a dissatisfied customer of Samsung who is reporting the following comments to the mother company –
1. Agent refused to entertain my request for the Free maintenance check by the expert team visiting Jordan 1st week of October 2011
2. Agent technical team Identified the problem and proposed solution VERTUALLY and believed this is enough.
3. Agent Did not cater for customer satisfaction and did not abide by the warrantee service policy that states that ” SAMSUNG’s obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself. ” and hence are breaching the Samsung Vision and Mission statement to ” Inspire the world , and create the Future” . Nothing inspiring nor future is promising with agent philosophy built on no solutions except you ” the Customer ” pay for our faults.
4. I don’t understand the criteria how agents are selected or replaced . To me the Samsung agency in Amman is not Customer Focuses by business focused ( i.e. not retain or generate more customers but generate more business).
5. I have deep concern about Samsung going back to the old era that Samsung management opted to move away from and provide distinguished , high quality product and services to its customers and position themselves as world class . To me , what I receive in Samsung – Jordan is not world class!
6. I am afraid that I might need to get my hammer and destroy the LCD I bought for 900 JOD due to the negative response and management of Samsung agent – Amman .
I had purchase samsung 32inch LCD TV(Sr No 12803PBS700386T,Model No LA32B550KIR) on 9th Jan 2011 from Famous Old TV Centre Thane.Right from first month i m continously facing problem with LCD Tv,its mode is automatically being change to PC mode and Volume is automatically changing also LED its blinking and Remote control is not being sense.TV goes in hang state not being detected by its buttons also.On calling Customer care muiltiple times service centre engg comes for visits and check it.Temporary problem gets clear for short time and repeats again.Its Back panel Mother board and Volume board is also being Change by Service centre Engg.still problem is not being Cleared.
Now I Required Replacement of TV not repair, because it is beyond Repair.It is manufacturing fault.
Purchased a 46 inch Samsung Lcd Tv 2 years ago from Sears, along with an extended warranty.3 weeks ago it would not turn on. had a sears repairman ck it out. He said he needed to order parts, and could install them next Tuesday, but if they came in sooner to call sears and see if they could install them sooner. The parts came in a couple days and we called sears and was told that they could install the parts in 2 weeks on Tuesday.Well Tuesday came and sears called and said they did not have a repairman in our area today, but could have a repairman here next Tuesday. Sounds like the runaround to me. Sears customer service is Very poor, or not at all. Samsung TV’s are not reliable. Buy something else from anyone but Sears.
I have had 3 Samsung Refrigerators. I had warranty on them and several times repaired. Each time I had to buy an new refrigerator at a higher price because the models were no longer in existence. I could not use the same warranty. I had to purchase a different one. My warranty for the third refrigerator is now expired and the refrigerator is doing the same thing not staying cold, coils freezing. This time the ice maker is not working. The repairs will be costly and the problems will continue. I talked to a Best Buy manager and he told me to call the geek squad for the repairs. He might be able to help a little with a new refrigerator but we would have to check on how much.
This is frusturating, costly, and time consuming. I never want to buy another Samsung again. They told me it was the best and they never had problems. I found this on the internet today. I hope it is not too late to join in a lawsuit. I just want a refrigerator that works. Thank you for your time.
I bought a Samsung fridge with freezer on bottom, Model# RB215LABP in 2009 from Lowe’s in Bakersfield, CA. The ice maker and the freezer has been a problem since the day they delivered the fridge to my home. I called three times before they would send a repair man in the first month of purchase. They kept trying to reset the icemaker over the phone with me. Vegetables in the crisper freezes, ice in botton of fridge under the crisper. Ice maker made ice one time since I purchased the refrigerator. Food in the freezer is half frozen and soggy. Ice is frozen on the inside back of freezer wall.
2/9/10 repair man repaired a defost problem with new parts…the refridge worked fine for about six months and the same problems begin to appear. On 11/2/10 I purchased a extended unlimited warranty from AMT Warranty Company, 2200 HWY 121 Bedford, TX. I have been trying all week to get them to send a repair man out to repair my refrigerator. Monday they said 48 hours, today is Thursday, I called them back they said next week before they could find a repair man in my area.
I remembered the local repair company who worked on the fridge last year called them to see if they did repair work for the Service Warranty Company AMT, Yes, they are a contract service company for AMT Service Warranty, I ask the local company how soon they could repair my refridge they said tomorrow Friday, between 1-5. I called the AMT Service Warranty Company back and told them that the local repair company could repair my refridge tomorrow between 1 and 5, the gal said I will have to fax them the work order.
We will see if they contact the local repair company. I will never purchase another Samsung appliance or service warranty from AMT Warranty Service Company.
My new Samsung refrigerator RS263TD has always leaked water that accumulates under the bottom drawer. I have had a repairman out 2 times and it has not been fixed. Now my ice maker has quit working and need a whole new one. I am very disappointed in this model and wish I had not bought it. It has been nothing but a headache since October when I purchased it.
Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, October 1, 2010. Samsung Refrigerator Owners File Class Action Lawsuit Complaint Against Samsung Over Alleged Defect That Causes Refrigerator Coils To Freeze Over. A class action lawsuit has been filed against Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. (hereafter “Samsung” or “Defendants”) in the United States District Court for the District of New Jersey (styled Jeff Weske, Jo Anna Frager and Darryl Myhre v. Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd., Civil Action Case No. 2:10-cv-04811-WJM -MF)
Alleging, among other things, that Samsung sold refrigerators containing a defect that causes the refrigerators’ coils to freeze over, resulting in the failure of the refrigerator to cool, which has caused consumers to suffer damages for lost groceries, spoilage and repairs, according to class action lawsuit news reports. The Samsung refrigerator class action lawsuit complaint reportedly alleges that certain Samsung French door, side-by-side and bottom freezer refrigerators (model numbers RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW).
The refrigerators are designed and manufactured with heated coils that are intended to prevent excess frost from developing in the back of the machine, but instead of preventing frost, the coils allegedly allow frost and ice to build up in the refrigerators until the ice clogs and/or disables the machine’s fans, making it impossible for the fans to work to keep the machine cool.
The Samsung refrigerator coil class action lawsuit complaint is reportedly brought on behalf of the following putative class members, unless otherwise excluded:
All persons or entities residing in the United States who own, or have owned, Samsung refrigerator models RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW and/or any other Samsung refrigerator model containing a defect that causes the refrigerator’s coils to ice over and the refrigerator to stop
Unfortunately I have bought Samsung Refregerator 430 ltrs from DK Electronics yusuf sarai (worst dealer of samsung and a cheat). Recieved the fridge in very bad state the freezer door was full of scratches , freezer door can not be closed, bottle trey is broken,cooling is not proper. While fixing the door handle the engineer of samsung further damaged the freezer door. There is no response from the company even after repeated complaints at the call centre. The engineer Mr.Vipin Mittal was asking for unofficial bribe to fix these genuine coplaints under warrant. This is the standard of SAMSUNG & Their Staff that by harassing the customers they want to earn extra money unofficially and unethically.
Upon connecting a refurbished Comcast box to my 2 year old Samsung TV the box and the TV both stopped working. Liberty Ins. (Comcast’s insurance agent) advised me to call Samsung to diagnose the problem. Well Javier showed up and advised me that it was just the bulb and $150.00 but I can purchase one cheaper on e-bay. Yes the bulb was cheaper $85.00. BUT it was not just the bulb – if the tech would have looked further he would have read the problem on the front screen. I called back and Javier was scheduled to return – the tech did not know where the third fan was and actually could not diagnose the problem (he left the back off the tv and screws everywhere).
I advised him that if it was going to be more than $500.00 and it was not caused by the cable box I would be better off buying a new TV. Javier copted an attitude and left very rudely wanting another $89.00 service call when he still has NOT diagnosed the problem. I called Samsung and low and behold – I talked to Mike Bavetz, Mgr. and he was very, very, very downright rude. Mike Bavetz (who was not here to diagnose problem and had not even talked to me before) stated that I told the tech to falsify documents.
The nerve of that man – if Comcast is not responsible and if it was going to cost me $500.00 – I will be better off buying a new tv. I can not believe the way he spoke to me and accused me of asking them to falsify documents. Watch Out Mike Bavetz – don’t let the door kick you in the ass!
Dear Sirs, I am writing to you from DMC Direct LTD, Estonia. In July 2010 we have bought 1408 Samsung printers model number ML 1660 from a supplier in Poland. Further we have sold all these printers to the our reseller. Unfortunately circa 25% of the first 100 printers our reseller sold to his end-users, where broken. Test print sheets had a black strips. In the interest of brand reputation we requested our reseller to stop selling . We have informed the Polish supplier regarding this problem and waited for his solution for this problem. We tried to contact to explain the problem essence to Mr. Zaremba (Samsung Poland) , informing him that it is necessary to exchange more than 350 broken start cartridges.
He promised us only 40 new cartridges as a total solution! First question was: how were we going to solve the problem of the 350 broken printers with only 40 replacement cartridges? (In fact we have received 30 cartridges). No answer. Second question was: who should test the rest of printers on the warehouse ( 1180 printers )? Answer was – it is not necessary to test the printers. Next question was; what should we do? Answer was: all is already explained. After we had sent him the first part of the serial numbers of the broken cartridges he offered to test the printers. We have no obligations to do Samsung printers testing.
However, we did it, because much time has passed, and the problem needs to be solved. We have send him back 325 broken cartridges with test sheets plus 17 test sheets of the cartridges, we recognized as broken after double checking -totally 342 pcs. Problem was solved in very long tome (from October 2010 till March 2011). In March 2011 we have received new cartridges 328 pcs. we received totally : 30 + 328 = 358 pcs. We tried to contact to Mr. Zaremba, however he ignores us and all discussions from the beginning where done across the third person who worked in Poland supplier company.
Main problem was that Mr. Zaremba did not believed us, that so big percentage of the printers are broken in the same time he did not do nothing to check this situation. In December 2010 he received all broken cartridges from us, and promised us to send us the new cartridges a.s.a.p. However we did not receive replacement cartridges until March 2011. During this delay the market value of these printers had reduced and my reseller had to sale the printers with the price what is 8,5 EUR lower than the price he had bought from us.
We have sent the complaint regarding compensation to Mr. Zaremba. No answer. The Person who contacted Mr. Zaremba explained to us that Mr Zaremba said that there are so many complaints and he did not see any problem with us and no problem with Samsung Head office- if we were to resend this complaint to you. Additionally he explained that he had given us 16 cartridges more than we asked for as compensation. But all 358 cartridges where used just for exchanging in broken printers. This is not a serious answer and it is very far from real compensation, we are complaining on behalf of both our reseller and ourselves.
Please look for 2 attachments,include the follow documents:
1. complaint, we have sent to Mr. Zaremba.
2. Accompanying document ,we have sent to Mr. Zaremba, together with the broken cartridges.
We kindly please you:
1. To understand with the specified facts .
2. To state an estimation to actions of Mr. Zaremba.
We kindly ask you to solve a problem with the compensation for us and for our reseller (who demands a compensation from us).
DMC Direct Ltd
Komeedi str. 5
Phone +372 6485 404
I received an SMS today saying “HURRAY!!Your mobile number has won 200,000.00 pounds in the ongoing SAMSUNG UK PROMO, For claims CALL +447435649642 or EMAIL: firstname.lastname@example.org. Aside from sounding like a complete fraud, the bad grammar and punctuation rang warning bells for me immediately when I saw this sms! May God, will lead all these Nigerians to hell. However, he will let them tell their friends about it, perhaps then, this stupidity will finally stop! This ongoing Samsung UK promo is definitely a Nigerian fraud out to scam us using sms messages. Be warned!
Hi, This is Priya Prabhu, I had purchased samsung phone on 3/10/2010 from Ramdev Mobile(Dahisar East). Its Samsung GT-C3303 SSN C3303gsmh IMEI: 359800/03/314524/4. The very 3rd or 4th day i gave the phone for repairing as when i use to click any application it use to get RESART.I CANT EVEN DELETE MESSAGES AS THE PHONE GETS HANG. Borivali Samsung service center people just formated the phone and gave it to me. Within a month again the same problem so i gave it to the same service center they again just formated the phone and gave it to me.
But still the problem was not resolved so i showed it to Andheri Sumsung service center the person there told me that the mother board is defective need to change it. Recently on 2nd week of April 2011 i gave my phone for servicing in Borivali Service Center. I was informed that the mother board id been changed its not even a month and the problem is started again. So what does this means, that samsung parts which are been used while servicing are fake or not original or the parts which samsung is providing is defective.
Its not my 1st samsung phone but how much ever samsung phone i have used has some problem which u people have fail to resolve. The mother board which was been changed is off so low quality that it didnt even worked for even a month. What kind of quality product do u all use which doesnt even works for atleast 6mnths without any problem? Or was it a previous repaired motherboard which was been installed in my phone?
Samsung LCD tvs are garbage and they take a dump just after the warranty expires. Google samsung tv problems and read the TRUTH about these JUNK tvs. Buying samsung is like playing russian roulette that you won’t be screwed. Samsung screwed thousands of it’s customers, and it will do the same to you. They don’t build a quality product and most people know this to be true anymore. After reading many stories online I see that others not just me having similar problems. I am not alone with this and will not buy product of this poor quality again. I really enjoyed my LCD TV and thought the quality was decent. DON’T LET SHAMSUNG SHAM YOU! DON’T BE THE NEXT SHAMSUNG SUCKER!
We Bought a Samsung American style Fridge freezer in 2006, and have had an engineer come out to fix a fault on it on the 24th January 2011. This is the same fault as was featured on BBC Watchdog, and is covered under the extended warranty. We woke up this morning to find the fridge freezer now blows all of the electrics in the house, and cannot be used at all. It is a Sunday and I am unable to find a Samsung emergency telephone number open on a Sunday, which I find unacceptable. Due to this poor customer service from Samsung we are likely to lose all the food in the fridge.
We used to regard Samsung very highly, as most of our electrical products are made by you, including TV, blu-ray player, mobile phones, camera and camcorder, however regarding the problems we’ve had with the fridge freezer and customer support our confidence in Samsung has been diminished and are unlikely to buy further samsung products.
Dear sir, I had purchased notebook Samsung NP ND10, before a year I had problems. It was under warranty period so I went to grant road service center, express digital systems, on lamington road opp minerva cinema. My Samsung notebook had keypad noise problem so I gave there work order number is 9540,dtd 17/8/2010. Notebook was recd by nisha madam but since that date my problem has not been solved,I went to that service 20 times but no response. I went there and contacted Mahesh, but Mahesh is saying we are not responsible ask to Samsung.
They say that our work is to sell material not to entertain u people, why u purchased Samsung u should purchase sony,this is the response u sales person give of Samsung ,and even they r not ready to talk to us. So kindly look into the matter and solve this problem and notebook is also there at present in service center waiting for u response. Yours respectively, Dinesh parmar [email@example.com]
I would highly suggest you research Samsung TV’s before you go down that road. Samsung TV’s are one of their biggest complaints. I also bought a Samsung TV and will never buy a Samsung product again. As far as your situation, new TV’s typically come with a 1 year warranty. After that, you are responsible for any repair costs. I really don’t think you have much of a court case, but I’m no attorney. The TV is also a year old, so asking to refund the entire $2000 is a bit unreasonable. If your TV was still working, it would only be worth roughly $500.
A samsung model galaxy S I9000 was lost in transit on 6th feb 2011 in and around pune city at about 5.10 pm while traveling. the tracker was not activated but gps system was running. THe IMEI no is 351751048677218 which was bought on 14the Oct. 2010 at pune the cell was stored with imp date. pl help me out. thanx. card of idea no. I bought new samsung Galaxy R on 1st jan 2012 very next day cell phone was not geeting ON then i gone to that shop from were i bought. He removed my phone battry then my phone was switch ON. From last 15 days i am facing a problem my cell phone is getting switch off and switch ON every time i cant remove my phone battry and put.
Then day before yesterday i gave my cell phone to the shopkeeper from were i bought my cell phone. I dont know what he did he said he will update and will give. Today atleast 4 time phone got switch off i have to remove my phone battry and put and make it ON it really pissing me off. I requst you to replace my phone. I dont want this cell. I dont have time to remove battry again & again.
We have now had to arrange for an engineer to come out to our Samsung fridge freezer again this being the third fridge/freezer we have had in the last three years this one lasted eighteen months. The company you use for repairs advised us that an engineer would phone us today before nine thirty and tell us when to expect him. This did not happen and by three o’clock we phoned the Samsung engineers department who told us he would not be coming as he had broken down this morning the fact that no one bothered to contact us and let us know was most annoying.
More annoying is the fact that Samsung seems unable to make a fridge/freezer that will last more than a few months. We have had to throw away a lot of frozen food as well as fresh over the last three years all due to the bad design of your product. We are again without use of a fridge/freezer and would like some form of compensation for all the inconvenience this has caused. If this product has to be replaced again I do feel that a reliable model should be offered and a loan of at least a fridge until such item can be delivered. I will never again be able to trust or recommend a Samsung item.
Sir, I am using most of the items of samsung only like TVs, washing Machines, Freezer (double door with ice dispenser,purchased recently with smart Oven and leds for my son also), DVD etc. I have purchased Samsung LCD LA40A610 on Sep, 2008, on 5/2/11 there was problem in picture quality. your representative has come today & inspect & informed that either display card/screen to be changed. for that @ rs. 5500 orrs. 40000 is the estimate. I am very much surprised to know this. Just on SAMSUNG name we purchased & even recommend ed to others. Recently my brother in law has also purchased Lcd at valsad, Gujarat. Even I have very old crown tv at native place & even today in working condition. Pl. Look in to the matter & help me. My complaint no. is 8422149323.
I purchased Samsung Galaxy Tab in the month of November 2010 for a whooping 37000/- after the dealer Mobile store Basaveshwarnagar, Bangalore promised me few gifts within a week like Leather case, Bluetooth headset, memory card with map my india application and a samsung bag. Later my problem started. Both dealers and Samsung people were so careless that they were avoiding my calls or were giving stupid reasons for the delay like the gifts are in transit blah blah blah…
One Mr.Ranjit from Samsung was so rude with me forgetting I am a customer. after ALL hue and cry with repeated calling for hours my gift reached me on 28th dec 2010 (there is no explanation for the delay from SAMSUNG).The gift included a leather case and a bluetooth headset. One more thing i need to highlight is that other customers who waited for so long got some more extra gifts like car charger etc. I dont know why I Didnt get. Samsumg should vow me a explanation. I am sure they dont care about this. At the same time I have not received the 2 gb memory card with map my india application till today.
Again the blame game is on between dealer (mobile store basaveshwarnagar, bangalore)and samsung. Folks you tell me what shoukld i do now. After waiting so long a prestigious sompany like samsung are behavibng like fraud cheating their customers in day light. Kindly some one help me to post this to samsung heads who cares for customers and take action against dealers like MObile stores who cheat customers in this fashion.
The controls for my P2570 monitor never functioned correctly but the picture was fine – for the first 6 months. Then the monitor would just go white. After taking it to an authorized repair shop both the technician and I have been frustrated in trying to get a repair part or even the status for one from Samsung. The Samsung ‘customer service’ line said the same thing: they could not provide a status or confirm that the needed part would be sent. After suggesting this was not an answer and requesting it be escalated to their supervisor I was advised – ‘No! You will just have to wait until the system delivers the part.’
I am extremely disappointed in Samsung – their monitor and perhaps more significantly their lack of customer service. For me the Samsung brand now means: do not buy!
My phone is a S8300, lovely phone except for one thing, it does not have software which works with windows 7. In fact no Samsung phone works with windows 7! I cannot use the phone as advertised ( ie that i will be able to download pictures, connect my laptop to the internet, upload data to my phone etc). It is now basically just a phone and not something valued at R 8000, I would have to downgrade my laptop to Windows XP or Vista to use the phone ( both licenses costing in the R 1000’s) or purchase a bluetooth dongle in order to use the phone properly. Neither of these things were specified and I feel Samsung is responsible for this!
I am beyond frustrated and disappointed with Samsung. What started as a carefully thought out and planned purchase has been a series of frustrating tech support phone calls and finger pointing between Samsung, Cox, Hulu, and Netflix, a consumer nightmare. Sadly now, all fingers now point directly to Samsung. If I could, I would return this TV but am now past the return date and at the mercy of factory authorized repair persons. I am not looking forward to having a two-month old television repaired just as a new car buyer would not want a transmission replaced. All faith and trust is now lost in this product and Samsung TV’s.
I purchased a Samsung mobile phone about a month ago from the store in the mall. It was really expensive, but I really wanted it. Last week the touch screen stopped working, and so I took it back and then sent it in. Samsung customer service told me yesterday that it requires a “special” part that isn’t even in stock right now. Now it is going to take 10 more business days just to wait for the part to get in? How can samsung sell a high end phone and not have parts on hand to fix it, if you don’t why are you selling the phone like that? Instead of replacing the phone for me, they keep delaying things and making me wait for more parts. All the while I sit here and suffer because I paid for a phone that I can’t use. I bought a samsung mobile phone, paid for the warranty, and have my receipt. After 3 weeks this needs to be made right!
I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.
It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.
we are not satisfied with the service that we been getting from best buy an your company, we have had this problem for the third time .it has been an inconvience for us we have two babys under the age of one we had to throw the food an formulas away now it happened on thanksgiving day again the same problem over an over again. If you were in my shoe I am pretty sure you would be upset .I feel that we have a lemon for a refrigerator and feel that since it happened many times that we should be able to get a new refrigerator.i dont see why we have to waite for the repair man to determine if we should replace this refrigerator.I thought that the customer is always right especially in this situation.I dont feel that we should have to endore another incident to happen again before you an the repairmen decided that I need a new refrigerator. I am really frustrated about this situation that has happen more then twice. we believe that samsung makes the best products an also have other samsung products. thank you christina correa
Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Dear Mr Simon Stanford, My Samsun Account No: 2115591293 I am writing you regarding my experience with Samsung Service Centre. I regret to say that I have lost trust with Samsung because of breach of trust and contract by Samsung Customer Service Centre therefore I would like to cancel my contract phone and demand compensation for the problems I have been facing because of Samsungâs Services. In brief, I have Galaxy Note N7000, which stopped working on 23 March 2013. I visited DK AVS London LTD (189 191 London Road, Mitcham, Surrey, CR4 2JB) on 25/05/2013 for repair of my mobile phone. I had been told that I will receive the mobile back with in 5 working days. I called many time after 5 working days and the customer services staff replied that they donât know when it will come back however they will let me know when it comes back. I received the mobile phone back on 8 April 2013 (after 14 days).
When I received the phone, it was unrepaired and the Services Centre Staff lied with me that its been repaired and check as working though there was no change at all and I had to give the phone back for repair again. However, the service centre (DK AVS) team told me that my mobile phone will be sent to other service centre on Tuesday 9 April 2013. I called the service centre today 12 April 2013 and the service centre staff told me a new story and that they couldnât send it on 9 April 2013 and has sent it on 11 April 2013 (3 days late). On my question to the DK AVS that why I have been given wrong information?, she said âI didnât know the procedure beforeâ(some thing ridiculous; the person on reception, who represent the company, herself donât know the procedures and giving wrong information to customers).
Its a shame that Big Company Samsung do not provided proper training to its staff. Please find the two jobs numbers below for you to investigate the issue: 1st Repair Job No: 518796 Date: 25/03/2013 2nd Repaid Job No: 518849 Date: 08/04/2013 I have been advised by my solicitor that according to Freedom of Information Act 2000, I would like to request you to answer the following questions in order to process my case: What Date and Time did the repair centre received my mobile phone from DK AVS London? What was the fault in the mobile phone? What date the mobile phone was first repaired?
What date the mobile phone was repaired and sent back to DK AVS London? Why did the DK AVS lied to me and handed over my mobile phone back to me on 08/04/2013 as repair and tested but actually the mobile phone was still not working and was unrepaired? Why I didnât get an apology letter until now by Managing Director? What is my right for my conversation? I hope to receive the above information within 5 working days. I would like you to take this matter seriously with high importance. I look forward to find out the result of my complaint and what compensation I am going to get for all stress and problem I have had because of very poor services by customer service centre.
I have bought a Samsung led moniter 15.6" on 8/09/2011 from Bansal Stanmart (india)Pvt. Ltd. Shop no.8 Deepshikha buliding 43 V.S.Bloc, Shakarpur, Basnat complex shakarpur delhi, India . some time problem i am not checked my LED in showroom. and sent to my home town Gorakhpur, UP, India. My family member installed LED but LED addaptor is not support. then they talk in service Center. they are also miss guide and suggest to talk were you purchase this LED.So they talk to delhi showroom and showroom manager says we are not making addaptor in my house this is company fault talk in customer care.
I have called up the Samsung Customer Care for resolving this problem but they are given properly answer .Â Iam really Frustrated with the Customer Care. I have wait for a Service Call !!!!
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction
Serious customer complaint: My front loading washing machine is less than two years old. Without any rattling or noise the machine door will not open. It was very loosely loaded. Researched this on the web and found a huge number of Samsung complaints for the very same reason. Many thought this model would have been recalled. Tried unplugging it and then downed the electrical panel and neither worked. Sears would not cover it even though I paid them for it and paid them to install it. The machine has been used twice a month - not heavily used and only by the owner. It seems like criminal planned obsolescence. Workman stated that there is no sign of any abuse and it is very clean with no wear showing at all.
He said it is a part failure. It will cost me 206.11 to get this fixed and Samsung walks away with producing poorly designed products that they do not support. Sears walks away with their profits and cares nothing for customer service. Failure of the part # DC640232A is costing me 206.11 and I am requesting that Samsung send me a check for that cost. I have pictures of the failed part; the part; I have the workman's statement. Your immediate attention to this will be appreciated.
I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.
I have purchased galacy grand in feb nd now its hanging too much....while playing games such as subway surf or temple run it hangs nd create a real meance..buying such an expensive phone with such prob...I thnk I hv wated my money, plss see this complaint and immediately take sone action to avoid such prob
The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.
Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...
I signed up for a fancy new phone and was given a 30 day trial period which I appreciated. The phone arrived broken and after returns etc I will be lucky to have a day to try out the new equipment. I need the trial time as I live in an area with sketchy reception.
I was told the trial period started the moment I signed up for the equipment vs the moment I actually had working equipment with which to try it out! Is that what some pencil pusher really thought to be the spirit of the offer? You would not believe the different reasons I was given for not granting this simple reasonable request- to start my trial once I actually had working equipment with which to try it.
One supervisor actually blamed it on a "legal contract with Samsung". When I called Samsung, they laughed and denied this absurd fabrication of the truth. Other supervisors had other reasons. Some suggested that it was very possible to do so (and a logical request) but from a different department - and around and around I went.
I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing
I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it
truusje hewson pen
My 3 year old daughter has a baton fot her birthday and made a mistake and hit the corner of the tv leaving a small spider web crack in the tv I turn the tv on it no longer works properly. I call walmart and samsubg for repair prices and services. As well as othet tepair prives and shops all shops stated the price could be $ 1000.00 or over. I have no problem paying, for repair but when did the price for a new screen equal to the price of a new tv. My flat screen at the time. Thank you.f the accident is less than a year old. Is there anyone that could help me find a repair shop with a reasonable cost for repair of my flat scteen tv. My cell phone#-708-567-8788 Home#708-753-0955 email is firstname.lastname@example.org. If not I will have to contact consumer fraud. States attorney or some state agency that helps the consumer.t
I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.
We ordered a drum for the Samsung front loader washer in early June 2012. We ordered it through Sears, which they get from the Samsung factory. Each time we receive the drum it is broken.
Sometimes the package is damaged, and sometimes it isn't. After the first couple of times we received the drum (broken) we asked that it be packed differently. It should be packed more securely coming from the Samsung factory.
The box hasn't been damaged everytime, which leads us to believe it is being damaged at the factory. We have called Samsung and Sears several times to try to fix the issue. Neither company wants to take responsibility for correcting this issue. We received the package again today box not damaged and again the drum is broken. Sears reimbursed our money for the drum .
Which isn't what we wanted; we want to receive the drum not damaged , in a timely manner which has passed a long time ago. Why should we have to spend another $800.00 for a washer (it's only 3 years old) because you are unable to get this item to us, not damaged?
We called Samsung today and spoke to a manager with no sucess in fixing this issue.
i have purchased a sumsung glaxy S duos smartphone at 13000 INR( Serial Number RZ1D21WG42K (354905053496826)) on 26 February 2013, after three months, whenever i tried to charge my handset, i gets heated up and after few months, i faced a charging problem i.e sometimes it may get charged either after restart or either by using usb charging mode but then after few days i observed that my phone not get charged either by usb nor by restart, then today i went to your`s authorized service center named as XPERT Solution (0003491775) and your`s customer care executive told me just by opening my handset that their is moisture in my handset then i replied how you get it that my phone have moisture because it is always under cover and i never got it on water by any means then he told me that the color on the steel plate on jack is changed and argued with me that whatsoever we say is correct but technically as my phone goes to heat up condition during charging mode many a times then it is obvious that due to excessive heat the color of the steel metal always change and as jack is pointed with charger port so their is fault occurred either may be due to excessive heat or other hardware related problem , and he told me that you have to pay 370 rupees and he provide me a bill (No: 4157512853) and marked as out of warranty, since instead of understanding my smartphone condition your`s customer care executive forcefully imposed a fault on my phone that it is not charged due to moisture condition instead of replacing the jack because their may be a hardware related issue in the jack but as the main motive of service center is to fetch money from customer in-spite of the fact that it is under warranty condition, well today it is my very worst experience in your service center that it is my fault that i use samsung phone and within five months if a fault is occur then we have to again pay for it, any how the fault may be different
After numerous conversations on how to download firmware to upgrade my BD P1500 DVD player I am told that I cannot download onto Windows 7 system but XP/Vista only. My machine was purchased in 2008 and is considered outdated. I have asked for a Zip drive or a disk from Samsung that I can put into my DVD player but I was told that was unavailable. The person (Jeff) was rude and very pushy on the telephone and would not direct me to his supervisor. If nothing can be done I cannot play blue ray movies and the $300.00 I paid was wasted. I will have to buy a new DVD player and rest assured that it will not be a Samsung. I will recommend to my friends not to buy anything with the Samsung name on it.
I recently bought the galaxy tab 2.7 inch from best buy . I have noticed a lot of things that do not work fine . The biggest issue is that the battery does not last for more than 2 hrs . It's a brand new tab . One time the camerastopped working then I had to reset the whole tab for it to start working .
Then I noticed that while browsing the browser just froze . I went to best buy to replace it but they say that they don't have any of this model in stock . Apparently it's a Black friday special model . Please tell me how can I get this fixed or I want a replacement . I did not expect this out of Samsung . I am disgusted totally with the performance .
we bought a samsung 2 door fridge in.year 2008 and recently in month of nov 2012 the compressor started to break down.
sometimes cold and at times it just died. i start calling their hotline and there was a customer svc officer mr mike who attended to
my queries. i asked him about the charges for sending an engineer to my home to evaluate my fridge. he then told me if just evaluation with no repair or change in spare parts it will cost $58.85 (transport plus labour) and if otherwise it will cost $101.65 .
but after when the technician evaluate it and confirmed that my compressor needs to be replaced he says that to change to a new compressor i need to pay $315.00 (labour plus topping up of gas and etc) and even though i still have 6 months of warranty left for my compressor. later when he has finished he then charged me $69.95 for transport plus labour. on the very next day i called cso mike and asked him why the charges are so different from what he had told me initially. he then apologise and eventually refunded me tbe
difference $10.70. i should say they don't honour their words and as for me from now onwards i will never buy samsung products.
difference of $10.70 to me. as you can this double standard at work. the worst part is that the engineer/technician are someone they contract outside samsung.
I updated my galaxy two a few days ago and have lost my task manager . My camera doesn't work anymore and I can access my google play store .plus the internet seems to be slower. I like the look of it but it doesn't function up to my standards anymore. Please advise. Yours truly Scott L Mullins
To whom it my concern, My son purchase a Samsung Galaxy Ace model No GTS5830 S/ No RQFBB76837D on the 28 th of December 2012 from the shop at Chermside Brisbane . Unfortunately he got a fright and the phone dropped out of his hand, he is in no way a rough boy and as he has been saving his money for a phone like this for ages and is very up set with himself,we called you service department and were given a phone number of a repair agent ,we called them they said it would cost $270.00 to have his phone fixed the screen is cracked and when he answer the phone , and put is to his ear he hangs up on his caller.
I than rang your service centre back to tell them I spoke to a man name Chris , what the repair agent said ,and he kindly told me he should buy a new phone , as this is not possibly , the phone cost $199.00 and he can not afford that, we know it was his fault but were hoping there was something you could do to help fix it, this is the 3rd E/Mail I have sent and had know replay your service centre gave this E/mail voclthp@samsung and had no reply. As we are a big fan of Samsung products have it through out our house ,we are disappointed not to have had a response to this matter and are now waiting to here back from you with hope of getting some support kind regards.
I have purchased samsung tab 2 P3100, IMEI 354795054959512 from Ganpati Mobile, G-5-8 Ground floor SRIRAM TOWER, 13, ASHOK MARG LUCKNOW, TIN 09950001360, On 2.3.2013 and paid the price 16, 500/Rs, accessories two in no Battery and charger mentioned in cash receipt. On visiting to your website I have come to know that in acessories data cable and s pen should be there, Even I have inquired about missing accessorirs salesman tolm me that rest is not in the box.kindly do needful.
In May 2011, I purchased a Samsung refrigerator (model no. RF217ACBP) from Lowe's. During May, 2012 the refrigerator began collecting water in the vegetable drawer. After I spoke to a customer service representative, a technician diagnosed the problem and replace a part that was causing the problem. Then in Nov. 2012, the same refrigerator suddenly stopped cooling the bottom freezer and top refrigerator. About a week ago I contacted the service center. No one returned my call so I contacted them again.
Someone left a message on my answering machine to call back. When I called back, no one was available to speak to. After calling the main Samsung number, the representative assurred me that someone would call me back. Again no one called and when I called this past Monday they finally set up a time for this Wednesday for a technician. I specifically told them that I wanted the problem resolved by Wednesday because now we were without a refrigerator for over one week. When the technician arrived today, he diagnosed the problem and told me that the condenser had failed. He also said that this was the third condenser that he had to replace on this model this month. When I asked if he was going to replace it today, he informed me that he first had to order the part.
When I asked him how long would that take he calmly informed me a couple of days. I expressed my frustration and asked him if their was anything he could do to get the part today. He said he could not. I asked why didn't someone ask me to explain the issue to the customer service representative, so he could come more prepared. He said the representative only told him that the refrigerator was warm. He said the representative should have asked me more questions. I told him that I told the representative that you should have come more prepared with some parts. He said that it didn't work that way. Now I am going to wait even longer to have the refrigerator repaired.
I tried to buy a part for my Samsung dryer Model dv4008j. The part number isDc66-00070a.
Cost in Canada is $19.54 and the USA at Sears is $3.04
I also have need for a belt for the same machine.
The price is close to$50. Unfortunately, I own 8 of these machine.
In the same building, I also have an equivalent Danby drier who's belt also broke. The equivalent belt costs less than $15.
If you were replacing these 8 year old machines (washers and dryers) would you go with a Samsung or a Whirlpool product?
Too bad for Samsung. Not only do they cost more to purchase, but in Canada, Samsung appliances will become like Volvo in Canada.
Since I bought my microwave (may 2009), this is the third time I need to get my microwave door to be replaced.
First time I paied for a new door on december 2010 (125$). The problem: Unable to look the door.
The second time Samsung agreed to paied the door if I pay the service (80$) on mai 2012. Same problem: Unable to look the door.
Now the handle on the door is broken only 6 month after the replacement of the door.
Samsung refuse to replace the door again.
Shame on Samsung. Before we retired, my husband and I purchased the WF350ANR washer and the DV350AER dryer including the bases. Spent a fortune and they have never performed adequately. Delicate cycle still ties my clothing in knots. We use quick wash only and every other load runs twice and still doesn't spin all of the water out of the clothes. And the dryer -- you should have advertised that it would only dry one sheet at a time. It's ridiculous that in my old age I have 2 modern appliances that take triple the time and effort of my old Maytags. Purchasing these products was a huge expensive mistake and I wish someone would just come and pick them up. We thought we were buying quality. We were wrong.
My name is Emma Mc Crory and I have previously sent away my Samsung Galaxy S III to be repaired because the screen turned black but still worked. However, when the samsung team received it, they said they found a crack in the screen although there was definitely no cracks when I sent it away. Within the last four weeks I have been on the phone to Samsung on a multiple occasions for multiple hours between contesting the fact it was cracked before it left me as well as trying to figure out what is being done with my phone. I feel the level of customer service has been a disgrace as your team has been very laid back and still not gotten back to me. On numerous occasions management has have said they would return my call and come to a decision within 48hours on what would be the cost of replacing the screen since I had contested it and it is now three weeks later. I have rang back every single day within these last three weeks and have been put on hold and told I'd receive a call back from management themselves, however, they have still failed to do so. When I was told that the package has to be examined, they said they would call back within two days and also failed to do so, so I rang back and found out management had still not even processed that. I am absolutely disgusted at how I have been let down and especially without being called back, regardless of the disgrace of a phone bill I now have, and I will never be purchasing another Samsung product. I will also be taking with up with Trades Services about the lack of customer service - Not one phone call did I receive back and not one bit of responsibility was taken by Samsung. Apparently when reviewed upon camera, the delivery company and Regenersis said it was because it was not packaged properly, however I packaged it correctly as I was asked by your company - with bubblewrap! what a disgrace!! My customer reference number is 4130491410 and I will be taking this matter further.
For one year and four months I obtained immense enjoyment from a Hisense TV performance and felt that it was worth the premium cost, but suddenly the TV had total picture failure. After approaching Hisense with serious concerned as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma, and as luck would have it, in less than two weeks of use this LED also had a complete failure. I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used - my preference was for a new and less costly plasma unit.
However Hisense customer service insisted that the main boards, including the mother board, be replaced. Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission â under the circumstances one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV, nor did I expect such lack of quality and integrity from a Hisense product. This has been my very regretful experience with both Hisense and its television technology. I would have thought, mistakenly I suppose, Hisense corporate would have willingly and accommodatingly corrected this in a prompt and satisfactorily. It seems lack of concern and responsibility for the consumer is more prevalent of Hisense in the current environment.
I purchased all Samsung appliances for my new house (big mistake). First my stove didn't work, them my over the hood range would not work... After they both got fixed, a week later my over the hood range blew up!!!! After numerous calls to Samsung and having them telling me that we need to wait for authorization... I have been waiting since September 25, 2012 for authorization on the replacement of my over the hood range and micerowave!!! I don't know what else to do I send emails no response, phone call after phone call to have the person on the other end to tell me that I need to wait!!!
Any help would be nice
I was lost my Samsung I9300 Blue S3 on 02 May, 2013 from Vina Nagar Station, Mulund-W.
whose EMI No. is 356260055047203.
I had purchased this model from @Paragon Departmental Stores@, Naupada, Gokhale Road, Thane-West : 400 602 on 20/4/2013.
I have launched complaint at the Mulund (west) police station on 3/5/2013 , complaint no. is 1400/13.
Request to kindly help in tracing the mobile.
Thanking in anticipation.
To start off, I have a Samsung Galaxy S3. Have had it for a few months and have had so many problems with it. One problem is it turns off randomly for no reason. I've bought batteries two times so far. Another is it's very slow when reacting to my finger swipes. Application processing is terrible so it's not just internet that would be a factor to this. The phone itself is just slow. Another problem is this virus prone, open source thing. I'd rather have a stable system than something that's susceptible to viruses and internal harm. Just to add. I used to be an Iphone user and thought this would better suit me and it hasn't. You guys are practically the biggest rip off of Apple in a more mass productive way while not concentrating on quality. Instead of trying to do so much, focus on stabilization of your products. Btw, I hate your commercials. Stop acting so childish when trying to present this Galaxy phone. I'm not the only that feels this way. You might be doing well with it but there's still the other half that despise after taking risks to give you guys a chance. Fix your bugs, Stop Ripping off Apple, and make more mature commercials.
I purchased a wa5461washing machine 6 months ago. It stopped working 6 weeks ago! They have replaced the clutch, clutch motor and regular motor. I am currently awaiting the arrival of a new wiring harness. I have been 6 weeks without a washer that I paid $1000 for! I am out hundreds
In laundering bills for the last 6 weeks! After waiting all day today for the service man I was eventually told when I contacted them that the parrt wasn't in and they would be out sometime next week! This is insane! I don't even want this machine any more! It obviously has some serious issues! I have never heard of anyone being expected to wait this amount of time! This is totally unacceptable! I have contacted Lowe's and the service company to no avail! I could have purchased a new machine for all money this has cost me already! I would appreciate any help you could offer with this!
I have the Samsung Galaxy and have probably over a year and a half remaining on my contract. This phone is nothing but trouble. The screen goes black before I can get messages or make calls. If I make a call it won't disconnect and I have to stop and take battery out. 4 of my co-workers have the same phone and are having the same problem. I went to C-Spire in Hattiesburg MS yesterday and there was a man standing next to me with the same phone and problems. They offered for me to upgrade. I do not think it is right to expect me to upgrade and pay more when I have this much time remaining on my contract. I feel like Samsung or C Spire should replace this phone. I look forward to hearing from you.
Product: Samsung 4-door refrigerator, RM 255 LASH.Â We moved into a new upscale home in 2006 that was thrice our first house in terms of market price. The general recommendation from friends was: "You have moved into a luxury home, make sure you buy high-end appliances". Samsung came highly recommended. We bought Samsung front-loading washer and dryer, and this fancy 4-door fridge, with impressive brushed platinum finish, and sophisticated electronic control panel.
Well.. in less than 5 years, most of the 4 compartments in this fridge have stopped the cooling or freezing function, or have only partial and degraded functioning. The company no longer makes the water filter. The ice-maker stopped working. We emailed and phoned Samsung service center, and they were no help. Eventually, the Samsung service center handed us off to a local service center that told us: "Well, we have started working with Samsung refrigerators only a month ago..."
The local service center discussed all the problems we are having with this model, and gave us a $500 repair estimate. We contacted Samsung again, asking them to pick up the tab for repairs, or at least a good portion of it. Samsung refused, flat out.
Moral of the story:
Avoid Samsung appliances... go with American labels (even if they are made in China), and buy an extended service plan. That is what we ended up doing... and our fancy, brushed platinum Samsung fridge sits in our basement as a very expensive storage cupboard, essentially a piece of furniture...!!
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
I bought the Samsung Note 2 , from samsung agent in Saudi Arabia "ALmatbouli". The phone was good till i droped it less then one meter from the ground on my feet before it hits the ground and the screen glass immediately broke, i took it to " ALMatbouly" and he refuses to fix it based on the guarantee. I dont kniw this is supposed to be Gorilla Glass 2, and the phone had already some scratches on the framing steel out of the box. I mean i will never buy a samsung again, this over 700 $ phone that is more fragile than an iphone.
Dear Sir / Madam,
This is to bring to your kind notice that in recent past I had been to Thailand and I have purchased one Samsung 40â LED Model No: UA40EH5000R from Bangkok on 29-04-2013, and I have the following query.
While demo testing shown to me at the Bangkok based dealers shop they had informed that thru cable internet service provider internet facility can be availed On above mentioned TV and then it will behave as SMART TV ?
IS THIS CORRECT?
You are requested to inform how do I connect internet connection as I could not found the terminal on back side of the TV.
Dilip N. Joshi
I purchased the model, above, a couple years ago but left it in its box following a move. I only used it a total of 15 hours or so to record a few DVD-RW discs to share with a friend.
I originally bought the unit to transfer some VCR tapes to DVD that I had made of family vacations. About a month ago I managed to uncover the original VCR tapes and, when I went to dub them over onto DVD I found that the machine would not even PLAY a VCR tape.
The VCR portion of the machine had NOT EVER BEEN USED!!
At the same time I attempted to begin this dubbing process I found that I could not get the machine to even open the DVD tray to insert a disc.
What I have is an expensive piece of JUNK that saw only a small bit of use and NEVER for its intended purpose.
I'm so disgusted with the thing that I have pushed thoughts of it to the back of my mind until now. As I look at the piece of junk I begin to devise a way to have Samsung accept some responsibility for selling such a piece of garbage to me.
I've long trusted the Samsung name and had no problems with their products but this, this is just unacceptable.
Here begins my campaign to effect some sort of recompense from Samsung for depriving me the ability to use an expensive tool to its intended purpose.
We have a Version PF01, Serial Number AJFW3CKP00082K, Model #HLT5656WXÃ©XAC, sAMSUNG 56`` Projection. ....Our television started with a few white dots on the screen and daily there has been an increase in the number of dots. Presently there are hundreds of dots making it difficult to see the actual picture. We are not big tv watchers and have already replaced the bulb and now we have white dots taking over the screen. I have already placed a complaint with Samsung with no reply about this problem, this is my second attempt to have this problem resolved. I am really hoping that someone responses to me over this matter. I have always had the most respect for Samsung and their products, but am getting a little frustrated with the lack of response after spending alot of money on this tv, having to replace the bulb and now have white dots infesting our screen. If someone could email me back with some advise, I`d really appreciate it. Thanks, Sandy
I had purchase the Samsung Galaxy Grand handset a month back. Now i have hanging problem with this handset like whenever i am using the handset there i facing error of (unfortunately the process com. google.process.gapps has stopped ) now i need the solution of this problem please help asap.
I had ordered for the free 16 gb card with my new samsung S duos on 8th Jan. The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them. I have called at samsung customer care but no positive response has been received. Where is my free 16gb memory card and how can I get a contact number for samsung at once. I will not rest until I have this!
I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.
Sirs, I purchased a mobile phone (Samsung ) from our local post office here on Magnetic Island Qld. first time using the camera on the phone it would not function, I returned the phone back to the Post office, their reply was, I would have to return it to Fonebiz, Wollongong New South Wales. as their supplier does not replace or fix.
I sent the phone to Phonebiz $8.00, and when I rang them after a week was told it would cost $11.00 to return the phone in question , it has been in the Phonebiz hands for nearly 3 weeks now I have phoned them twice in that time, there reply was we are still fixing it. I have a Heart complaint and find it very stressful being without phone, surely a replacement or early repair could be arranged, the service from Samsung is not satisfactory , hoping you can assist in tis matter,
The TV has vertical lines thru it. Had service come out (at my own expense) and they said it would be too costly to fix, as it's the Front Panel that is defective. I called Samsung and got absolutely no where. Tried their "online" chat - not available. Email complaint would not allow me to continue as it did not show my model number and would not allow me to type in the model number. I see someone else is having or had the same problem as me. Very frusterating.
I bought Samsung product believing that it is worth the money invested.
Shortly thereafter, I was unpleasantly surprised with what followed:
I bought a mobile phone (Samsung Galaxy W, GT-I8150) in Cairo, Egypt, on 25th October 2012, from the local vendor (Mobile Shop). Soon after that, I faced the following problem: during a phone call, the sensor that turns off the screen was blocking the device; the screen remained off even though the call was completed. I tried several things (including factory settings) but without any result.
I brought the device to an authorized service center (Union Group, Cairo, Egypt). First they told me it would be fixed in 72 hours. After several calls they told me to come for a week, and when I went there they told me that they are waiting for a spare part from Korea and they needed another week.
Their attitude when I call them by phone: firstly I had to listen to the recorded message about 3 minutes, and then operator kept me another 3 minutes to listen to music, and finally the line was disconnected.
I want to emphasize that the Samsung -Union Group representatives exclude the possibility to replace the device with the new ones, if it is not repaired within the reasonable time.
Finally I would like to express my great disappointment with the above mentioned situation. I am thinking about possibility to claim for a compensation to cover the time and effort wasted.
bought a 52" lcd flat panel U750 two years ago. control board went out, had an estimate today for $674.21 to fix. are you kidding me? can't get a response from anybody with sears or samsung. will never buy another samsung product, and we are remodeling a sports bar and need 8 new tv's. will never see a samsung tv hanging in there
Purchased a galaxy note 2 in favor of a galaxy s3 and an iphone5. My mistake was even thinking that Samsung was capable of making quality products. Word of warning, Samsung consumer electronics, or anything with a one year manufacturers warranty might look nice but in terms of quality, Samsung doesn't care about the consumer. As for phone and customer support, they transferred me three times in one phone call and then finally hung up on me. I understand if technical jargon is not a universal language, so hire people that can understand it. Samsung has been around for a while, but they operate like a new business getting it's legs, products and support. I hope apple tears a new one in you, at least the money I spend with Apple is well spent.
I have bought a samsung mobile model no. Star 2 (GT-S5263). i'm getting a problem of this phone whenever i open internet sites like song.pk, you tube, gmail etc. So i went to samsung center (Technocare, noida sec-27, near noida sec.18 metro station) they had checked two time hand to hand and 3 times i had submitted on service centre approximate 20 days. but they could'nt solve this problem and branch manager has told me we are not getting what is the problem of this phone.
That's why i told to them if there is not solution this phone so please replace this phone but branch manager told me i will talk to my senior noida samsung branch manager mr. sandeep then i will reply u, alos i have talked to mr.sandeep he has told me you will get proper solution withing two-three days but i didnt get any solution of this phone. they are alwasy delaying this problem.
I complain morethan 20 times on samsung centre but they didn't given me any solution to my complain. So please solve my complain as soon as possible.
Unsatisfied service provided by Samsung company. I have purchase Samsung LED TV 40 on 20/10/2011 from pantaloon retail (India) Ltd- home town Yerwada Pune 411006. At the time of purchasing TV in showroom sales executive of pantaloon retail (India) Ltd- home town has assured the benefits, Luxury & TV life time compared to all other brand TV in the showroom we blindly kept faith in him and he insisted us to purchase the Samsung Brand LED TV. As I am from middle class family with single bread winner, to purchase the TV we have done savings for last two years after that we were able to purchase the TV.
From day one we have faced the problem from Samsung company for installation also said executive came after 10 days purchase with 3 to 4 reminder. From last month suddenly black belt started to come on screen, then we immediately contacted CC of Samsung lock complain.
After escalation with senior and 4 to 5 reminder they sent the engineer. He called me in the morning time & said will come at 12.00 clock but after 2 reminders he came at 8.30pm in evening. He kept me waiting for 8 hrs. He saw the TV & said this problem has occurred in screen we have to change it. There is no solution to repair. He said our tech team will provide you a quotation for the same. Second day I received a call from service center that to change the screen quotation is 26000/- Hardly we have use the TV for last 18 months & average use of the will not be more than 1hr perday.
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