Samsung Complaints Continued... (Page 3)

Vellore dist dwaraka system and services Samsung service center not responsible for customers PL check

I seem to be getting the run around over a sweeper that was sent in for repairs on 8/14/2017. CVE repair facility has responded that they fixed my sweeper to the profile at 1-800-726-7864. Latest info received was that it was shipped back on 8/30/2017 on ups tracking number 1zrv2573909595945. UPS has said that they have not received it as yet so it is not in their system as of today 9/5/2017. Supposedly a new ticket # was issued 4144665333. 1-800-SAMSUNG told me that they don't have a tracking number for this work order. What.s going on here. I'd like my sweeper back please . I can't believe the lack of information that your customer service department has and that no one has a number that will be answered at CVE . I was told to call 1-201-770-0005 Extension 113. No one answers this line. and a forwarding number of 1-800-SAMSUNG. Will I receive a response from whomever reads this complaint? Who knows at this time!!.

I am writing this as a frustrated consumer who cannot believe the level of unresponsiveness nor ownership of issues surrounding what should be a very simple order placed with Samsung. The level of frustration has made this the ABSOLUTE WORST experience I have ever encountered with customer service reps & supervisors who have taken no responsibility or ownership to provide any resolution to this matter.

I had placed an order after comparing Chromebooks for the Samsung Chromebook Plus which my son needs for school beginning September 5th. I had placed the order on Tuesday August 29, 2017 and had requested & paid for Express 1 –day shipping to our vacation residence. I received a confirm email that the order shipped Wednesday August 30th. I expected to receive on August 31st and it did not arrive. I tracked the package via info provided and learned that the package would NOT arrive until Tuesday, Sept 5th estimated delivery, SEVERAL DAYS AFTER it was supposed to be received. The purpose of the 1 day express shipping was that we needed to receive prior to leaving vacation residence that the package was to be received.

I contacted Samsung customer support several times over two days and received no solution to the issue. I first called in to validate what I was seeing and that is what the first CS rep saw. I explained that we would not be at this location next week and wanted to get issue resolved for delivery expedited to this location or re-routed to by home permanent address. The CS rep was not empathic nor helpful as this matter was not part of any standard “script” She only kept informing me that FEDEX would try 3 attempts to deliver package. I requested to speak with a supervisor. He acknowledged that this was supposed to be express 1-day shipping, but offered no reason why it was not fulfilled in that fashion. After a long wait, he understood the issue but had tried to connect with FEDEX, who said that they were not able to make a change and that it was actually being shipped to my location by USPS. He had no authority to do anything further and opened an Incident ticket (#400042) after 1 ½ hours on the phone with them both and after in queue for 50 minutes. He was unclear to my question as to what the escalation and ticket would actually do.

On Sept 1st, I contacted Samsung CS again at 9AM call in and put on wait hold for 50 minutes. Once I connected, again the CS agent was unable to share anything further that I did not know, and I ended up speaking with a second Supervisor. She did in fairness try to assist but is also limited with no responsibility to resolve my issue. She augmented the incident ticket and told me that she “elevated” this to their department that deals with FEDEX to try and see about changing delivery address, and that I would receive an email with any update.

Several hours had passed and I had not received anything further in response. I then for the 3RD TIME contacting Samsung CS and wait to wait 1 hour for ability to talk yet again to a CS rep. In doing so, I immediately asked for a manger. She said that she had to check things out first and I gave her all of the same information YET AGAIN. THAT rep put me on hold to check things out..after ten minutes on hold I was then disconnected! I DID NOT RECEIVE ANY CALL BACK FROM THAT CS REP.

I then placed my FOURTH CALL to the Samsung CS center and yet after another 1 hour wait time, I spoke with a belligerent CS rep at 2:33PM Eastern US Time. I immediately asked for a MANAGER, not a SUPERVISOR, as I wanted to speak with someone with authority to address and RESOLVE MY ISSUE. HER response was “MANAGERS DO NOT GET ON THE PHONE WITH CUSTOMERS”. This was the response to my repeated requests for a MANAGER. AS she wanted the info and situated YET AGAIN explained, she put me on hold and came back and said “there is nothing they could do”. She further said that after deliver attempts they would give me a refund. I stated that this was ABSOLUTELY UNNACCEPTABLE solution and that this was not solving my issue. I stated I needed this product (again) for my son school and she could not have cared less. She over and over stated only nothing they would do and that I should call FEDEX to refuse delivery. When I wanted to discuss further and said that this is not a viable solution, that I wanted a product I ordered and paid for, SHE PROCEEDED TO HANG UP ON ME !!

I had NEVER experienced this level on uncaring, unprofessionalism and mismanagement of what was supposed to be a simple order to the MOST FRUSTRATING EXPERIENCE that I have encounter with an order. There is no ownership or any semblance of customer concern or care to resolve this issue.

At the beginning of the interactions, there is notification that these calls our recorded. I would strongly encourage you to have these reviewed as well for how I have been treated during this extremely poor experience, particularly with the last one when the CS rep hung up on me.

I need your attention to this matter and a quick prompt resolution. While I have a disdain at present, I believe that Samsung is better than this, which I why I wanted this product for my son in the first place. At present he begins school on Wednesday, Sept 6th and needs to have the computed and accessories ordered from the start. My ten year old son is also very upset by this situation and stressing over not having the computer selected and needed to begin the school year. I really need assistance in resolving this matter and requesting that you immediate leadership involvement to resolve this situation and make this right.

Here are order particulars:

Order # D6720506Q
Incident ticket # 400042

I can also be reached at this email address and mobile phone 267-257-3677 to discuss further.

Sincerely,
Edward P Trainor

To whom it may (hopefully) concern,

My name is John Cheney. I was a Note 7 customer. Last year my wife and I decided to upgrade our phones and get on the same plan. She opted to get the S7 edge and I got the Note 7. The best part was that we got a deal at best buy for a buy one get one free! I LOVED my Note 7!!!

Unfortunately, as you are well aware, there was a recall. Obviously a little headache for me to go back and turn in my phone, and get it replaced, but I did what I had to do. Shortly after getting my new Note 7, there was another recall, this time without a replacement. I was beyond disappointed. There was no real resolution. I was simply forced to downgrade to the S7, and was not near as satisfied with the phone. The worst part was that I found out later that during the switch back and forth I had somehow lost my BOGO deal!! I was never able to get that issue resolved, so I was stuck paying full price for a phone I didn't want! Disappointed does not express how I felt towards Samsung after all this. However I still did not give up hope. I was understanding that the Note 7 was a hard hit for Samsung. I thought to myself surely they will make it up when the Note 8 comes out!

Fast forward nearly a year. After watching and waiting for word on the new Note 8, I finally see an official release date, almost a week ago today. Excited! I jump on the internet and begin research, and what do I find? I see Samsung is giving Note 7 customers the deal we deserve. 425$ off the steep 930$ cost of this phone, and turn in the phone I didn't want in the first place. Finally all this mess is going to pay off. I jump online and pre-order, and prepay 535$ to order my new Note 8. I cant tell you how excited I was!

Happy, only to find out the next day that this deal, really isn't a deal at all! I still owe 430$ on this S7 and Samsung isn't letting that go? The phone I had that I didn't want in the first place has to be completely paid off to turn it in and get the 425$ credit towards the Note 8? I also need to mention that I filed an insurance claim on my S7 edge because of a broken screen. 168$ to get a brand new phone to turn in to receive my Note 8. So now I have 168$ into a 2 day old S7 edge. I owe 430$ on top of that for it, and I have to pay all of that and still turn it in to receive a 425$ credit towards the Note 8? Keep in mind I was also supposed to get a buy one get one free deal in the first place!!

The whole ordeal has left a very nasty taste in my mouth for Samsung. I hope this email gets to someone who cares, if not please move it to someone who does. I am sure there are many other stories like mine. This type of "deal" is not going to win over the consumers. This needs to be resolved, once and for all.

Your disgruntled customer,

John T. Cheney
2662 Cora Ave 
Cincinnati Oh 45211
(513)371-6098

BEWARE OF SAMSUNG TECHNICIANS SURGICAL STRIKE ON YOUR FUNCTIONAL WHITE GOODS / APPLIANCES

You should never ever call up SAMSUNG CALL CENTRE to avail Samsung Technicians’ support.

Even when there is NO ISSUE WITH THE TV SET (especially, when the Cable Services to the entire Housing Complex is snapped due to the Monsoon Deluge / OR other Cable related issues better known to the Service Provider & there is INTERMITTENT ISSUES FROM THE CABLE SERVICE PROVIDER); just to satiate your doubt whether the TV SET has any issue or not; EVEN BY MISTAKE, if you ever avail the services of Samsung Technicians’ and Despite paying them their Visiting / Consultation Charges; they will SABOTAGE the Functional Product & will make it Redundant!

The Samsung Technicians are TRAINED TO KILL the functional product AND OR to run a Parallel Refurbished Market in a QUID PRO QUO with their Service Partners’; in a SURGICAL STRIKE ON HOME APPLIANCES by getting into your Home & Sabotaging your Functional Product; so that you are coaxed to BUY A NEW PRODUCT from them.

HENCE, CUSTOMERS ARE FOREWARNED NOT TO CALL SAMSUNG!!

THEY LACK BUSINESS ETHICS & HAVE BEEN CHEATING GULLIBLE INDIAN CONSUMERS.

I have a tablet that is still under warranty, purcahsed in November of 2016. My experience is too involved to type it all out,this is by far some of the worst customer service i have ever experienced, i would love for someone to call me so I can explain the whole story.

Contacted technical suooirt at least 5 times with issue logged into ticket No: 5118593427 with email response per Samsung support request, This phone was purchased new from amazon site and within 6 months went into log loop with samsung screen and shutdown. Finally support closed the case and I came to know when called them on 8/23/17 without resolving or informing me. None of the support people whom I talked had no idea how to resolve or no idea of any knowledge but mis-leading and dodgine me. Pathetic to have such personnel in support. Finally came to know that Samsung does not honor the warranty on a new product. Why the support guys need to dodge me daily but not say that frankly? I would never buy Samsung product and recommend to anyone with this experience.

I have been attempting to stop shipment/cancel my order #994667505 for a tv & DVD player. The reason is delayed shipping which wasn't depicted on your web order site. I have been kept on phone hold for over 1 1/2 hours attempting to cancel order (855)-726-8721. I, in fact, found same tv & DVD on Amazon which I received in time period necessary for me. Samsung web based customer sales support is absolutely horrible....I will think twice before using again

I purchase my Samsung Galaxy S5 Neo model SM-G903W and I am dissatisfied with my purchase as the screen is delicate to the touch and the volume is very low I have to be talking loudly in my phone and I am always losing my calls because if my hands or ears touch the screen it drops my call. Any thing you can do to assist me I would be happy as I really enjoy my Samsung phones as this is my second purchase of a Samsung phone. My husband and I both have the same phone. I would really appreciate the relevant person getting my complaint dealt with.

At the beginning of June, 2016 Samsung offered a promotional deal that if a person bought a Samsung Galaxy S7 or S7 edge mobile device they would receive a Wireless Samsung headphone set that was part of the Fathers Day bonus. All that was required to do was to apply to the bonus offer online giving proof of purchase and an address to have the headphones sent to. I purchased a Galaxy S7 edge on June 10th and applied to the bonus offer providing the Model # SM-G935W8 along with the IMEI # 356160070975745 along with my address and telephone No.

That was 4 months ago. Since then I have called the customer service line many times who always asked me to resend the same information to various email addresses for which I also have done. I have only received a couple of return emails apologizing for something not being done and that they had looked after the matter and that I could expect receive the headphones in the next 2 to 3 weeks. Many weeks have gone by since those promises. My latest try was once again to the customer service line where a representative named Steven again asked me to send the same information but this time to a different email address, support at mobilepromos.ca. and that I would get a response in 72 hours. That was 5 days ago and I am not surprised.

No matter what email address that I was asked to send the same information no one ever replied to me even though I requested confirmation of them receiving my emails. I am at a loss as to why Samsung has treated this problem. I bought the phone under the condition that I would also receive the Wireless Headphones and all I have ever got in return is a complete run around of empty promises. Right now I don't know whether I will receive any different treatment than I have in the past. As far as I am concerned, Samsung has breached a sales agreement for which I might have to seek legal recourse.

Please note I was informed to go to the showroom yesterday and collect my phone, However even till today the phone has not been given to me. Please understand this a brand new phone preserved by me without even a scratch on it. In just a matter of few days this brand new phone of yours has already given me Issues with Sound, with Screen and i am really worried as to what more issues will come up in the future.

I really fail to understand how a brand new phone after paying such a high price can be of this quality and let me tell you I previously used a BlackBerry from 2012 till date which is now being used by my mother and is in very fine condition. I paid such a high price for your phone so that i could get the best quality and durability at least for the next 5 years but i was wrong I cannot compare your Samsung S7 edge to even a blackberry that I had.

After purchasing your phone I have had to visit your show room 5 times till now, I was not even given a temporary phone by the Samsung Sahara Center showroom manager to use during this period and has been 3 days now causing great inconvenience and embarrassment. My colleagues/ relatives have struggled to reach me and are shocked with the service provided by Samsung and that this piece was taken from the Sahara Center Samsung Showroom
After what ever i have gone through, I definitely would not recommend any of my colleagues or relatives to make purchase from Samsung as you expect to get the best by paying a high price but it is not the case.

Kindly give me the contact number of your manager at the highest level as need to make him aware of what a disappointing experience this has been for me in terms of Inconvenience caused, Product Quality, Service provided, Misleading information etc. Please ask yourselves do I deserve this kind of product quality and service after paying such a high price.

I have held Samsung phones over the years as i have preferred Samsung over I phones, however I am outraged at not only myself but a lot of others having trouble with your Samsung product in phones not holding charge, batteries need replacing, and charging ports faulty. I am over upgrading my phone and I'm in a position now where I think in comparison maybe I am better to transfer to apple as it seems they are having better wear and tear and better battery life. I feel as though over the years I have been ripped off an been very patient with these devices and should not need to upgrade in order just to replace faulty phones. I also have a washing machine through you guys in which I had purchased brand new and it got recalled.

I have a samsung gear s2 classic and a USB flash drive that i was having a problem with, so I sent it in for repair. I called to find out about it and I was told that they needed a part for it that they could not get and i would have to wait. After no contact I called today and was rudely treated. After waiting for ten minutes for a agent when she came to the phone she gave me the typical greeting, kept me waiting on hold for another ten minutes while she transferred me to the repair center and i held and held and held then a lady answered and hung up on me.

I called back and got a man and I asked for a supervisor and he put me on hold for 20 minutes and then came back and asked me if i really wanted to talk to a supervisor. He then put me on hold for another twenty minutes. And this is where I am at now on hold.. Repair Ticket number is 4137690073. I asked for a replacement since it was still under warranty but i was told no. This is my last business venture with samsung.

In April we purchased at phone from ATT during their promotion for a 48Inch Samsung Smart tv. I have tried several times since then to try to find out about my tv to no avail. Today I called and I talked to a rather rude representative and 800 Samsung. I am very disappointed with Samsung. I have talked to so many people and no one would help me. They now say the promotion is over and I will not receive my tv. We own 4 Samsung phones and 3 televisions. We upgraded to the Galaxy 7s Edge just to get the tv. Your representative refused to let me talk to an administrator and I ask several times. I was told that there was no administrator there.

I spent 2 and a half hours on the phone with her. She told me to call ATT and I did they told me the promotion was done by Samsung and they have on their records that I was to receive the tv. The lady I talked to said I never send in what I needed to but I did I sent the picture of the invoice and my info. She basically told me I did not. I will never again purchase or recommend this company to anyone. The lady told me her name was Imelda. I hope that's the right one. That phone cost me 794.00. I just wanted what was owed to me. I have spent the last 3 months trying to find out about this to no avail. Thank you for reading my email.

It has been over 1 month ago since I initially contacted Samsung head office. I can't believe the level of customer service I have experienced. I truly feel that my concerns have not been understood or validated at this time. I still have not heard from anyone as of yet as I was told someone would contact me. I thought someone would by phone or email but no-one did. When they asked me for my email address I thought it was to contact me about giving me a return authorization or information on how to get my replacement TV but it was not. It was to flood my inbox with advertisement from Samsung. All I want is another TV. Can I please get some resolution and not be ignored any longer. Please see a copy of my email I sent on 07/31/2016. Unstable Product - TV Screen Damage (UN32J5205AFXZA) S/N - 04J93CFG9118182B

Hello, I recently contacted you about my TV on 7/17/2016.I initially spoke to Mr. Darian #89063 and was then transferred to Mr. Shawn, who then transferred me to Ms. Janessa. My issue is that I purchased that smart TV and only paid attention to the fact that it showed good and was excited about my new smart TV; not the fact that it was unstable. As I have mention to all above associates I am not a negligent person and I don't believe that the little bump I created on my dresser with my vacuum cleaner should have made my TV topple over on my cable box and crack the screen.

The flat screen TV I had there before never did that. It was also a 32" flat screen by Sylvania. I has it for 10 yrs before wanting a smart TV. I went to best buy where I bought the TV and showed them my TV and the displays in the store for them to see the stability of the TV. They also saw the instability.. The store advised me to contact you and provided me with the number to call ; which I did.

I am truly disappointed in the service I have received from this company. After speaking to the last person Janessa in escalation and telling her I want another TV in place of this one because I really believe that TV should have been more stable than it was. Had I known that it wasn't I would have had it wall mounted. I told her I needed a RA for another TV. I only had this TV since Nov 26,2015 and I paid it $227.99. That is a lot of money for me to spend and not have working product. Ms. Janessa took my complaint on 7/17/2016 and stated that someone would contact me on Monday 7/18/2016.

As of today 07/31/2016, no one has contacted me about my replacement. The only thing I have received 2 days later was an email saying ""Thank you for contacting us" nothing else in the email. I really would like my TV replaced. I really didn't think I would have to go through so many people and still no satisfaction. I would really appreciate if someone could fulfill my request and not continue to give me the runaround or simply ignore me. I did not leave the TV with Best Buy because Ms. Janessa stated you may want me to send it to you.

Almost impossible to get in contact with. Ha a phone conversation with promised follow-up. None. Purchased an appliance that is one 14 months old-and will cost as much to repair as buy a new one. Throwaway mentality? A company who does not stand behind its product? No customer service. Impossible to navigate Samsung customer service on web.

Bought a washing machine in 28-10-2013, with a 5 year warranty. Used the machine on Sunday, the 5th June. Opened the door to find bits of rubber between the drum and door. On further inspection found the rubber had been damaged. Got in touch with Samsung on the Monday 6th June, was told to send pictures of the damage, which I e-mailed to them that day. Contacted them on the Wednesday the 8th, to find out what was happening with our enquiry, only told by them, that on a 8 kg washing machine, that 4 kg is clothes and the other 4 kg is water.

They said that we had overloaded the machine, causing a vibration. We were told that if we got an engineer recomended by them to come and deal with the problem it would cost us. As being pensioners on a State pension, expecting to pay for an call-out fee plus repairs, especially when we've paid for a warranty is not right. Samsung Model no: WF80F5E2W4W/EU.

I am emailing regarding a complaint which I want handled as soon as possible. I recently bought a Samsung S6 edge in December time from your service. I am a loyal customer who has purchased many goods from you over the past few years. I had received a faulty phone, which had been faulty from the start of me receiving it, I believed it was just an update issue which I was told within store, I had updated it. It worked until now. If you see in previous emails I have followed your instructions and sent it off to Samsung. The phone was sent off, I was told I will hear back in two days time. A week had passed, still no sign of Samsung contacting me. I had to chase them about my phone. I then got into contact with Samsung and they admittedly said my phone had been forgotten about. After another week had passed, I was then told my phone cannot be fixed because it is out of the warranty, and the repair will exceed the value of the phone.

I am paying £25 a month now for a phone that doesn't even turn on. This is not acceptable! I am in a position now where I don't have any advice about what I should now do. You services have not contacted me to se if everything had been sorted, the way this process has gone is out of order! I am not having a phone which does not work which you had sent me. Its a manufacturing problem which was out of my control. I want to know what you are going to do about it, to fix this problem because now I'm in danger of not having a phone at all.

I will not be purchasing anymore from this scheme, as its not just this phone I have had problems with, I have had problems with two laptops as well howevr, they have ran out of warranty as I have had them more than a year! This is now 3 items Ive had from you which have been ridiculous. I havnt had this Samsung for more than 6 months and your policy states that it can be sorted within a years warranty. In an ideal world I would like you to send me a new phone in replacement of this Samsung and I will send you the faulty one back however, that's not going to happen is it because I'm sure you will find some barrier in not doing so.

Samsung Gear will not power up or charge. It has been sitting for about a month and now nothing. I tried hard reboot different cable, usb off computer and power from outlet. I have got it to work one time before by just luck playing and switching cables. I see this is a problem on internet. Do you have a upgrade program or anything so I am not out all this money.

Dear Samsung headquarters, I had plugged in my phone after using it all day and it wouldn't charge. A notification popped up on my screen that had said" Phone charging slow plug in original charger." The charger and charging block I am using is the same product that had come with the phone I had gotten four months ago. I had tried plugging my phone in a different outlet and using a different block and it didn't work until I had used my mothers charger and I had worked. I had then went to my phone service provider and they had told me that I had to contact you and that my phone had been exposed to moisture and that it would work with a different phone charger that is not my original one. I now need a new phone charger so that I can charge my four month old phone and use it accordingly. Thank you for your cooperation.

Purchased a Samsung refrigerator in July, 2010, Model #RFG297AAPN, S/N C77943CS00667F. Experienced problems soon after purchase. Freezer door not opening and closing properly. Repairs were made. Subsequently, ice maker not operating properly. Several phone calls. Nothing they suggested corrected the ice dispensing problems. Finally, they ordered a new Space Icemaker section. It arrived and I installed the new item. No change. Same problem. Eventually, in addition to ice dispensing problem, the ice maker began freezing up. I contracted them several times. Each time, the question of temperature setting was discussed.

I tried to assure them that the temperature setting was in accordance with the users guide...negative 2 degrees, positive 38 degrees. I soon became tired of contacting with no results and settled in on removing large chunks of frozen ice, once a week. in order to dispense ice. Became very frustrated. Eventually I purchased a second refrigerator, a Whirlpool, and placed it in my garage. Ever since, at least once a week, the damn Samsung ice dispenser freezes up and I use the Whirlpool refrigerator until I can unfreeze the Samsung.

Recently, I decided to contact Samsung again in hopes that a recall or bulletin existed, correcting the problem. Why? Because in past years, I've heard of many owners of Samsung refrigerator that have experienced the identical problems. In short, Samsung Customer Service gave me nothing but lip service and informed me that my refrigerator was out of warranty and in order to have the problem corrected, I must pay out of pocket. By the way, the Whirlpool refrigerator I purchased has been problem free and I plan to switch places , placing the Samsung in the garage and bringing the Whirlpool into the kitchen. For the record. The Samsung refrigerator is the last Samsung product I will ever purchase. Their customer service is a non-service department.

On 5 August, 2015, Samsung issued a press release, promising monthly updates to "flagship" phones, including the Note 4. As of 22 March, my phone is several updates behind, which leaves it exposed to ***31 CRITICAL vulnerabilities***. Making this promise and not delivering is not only false advertising for profit, but also constitutes gross negligence, especially in cases where the owner/user is contractually bound to the phone. I plan to pursue the matter in a legal forum, and I will encourage others to do the same. Summons through formal channels will soon follow.

I bought Samsung s7 on the 09/03/16 it was suppose to have the gear VR free with phone but was not added to invoice. As I purchase from Samsung website so I made few calls to see if I was getting the free gear VR as stated I got told I was not getting it because they stopped the offer on the 07/03/16 but on the 09/03/16 I was told if I purchase the phone that the gear VR would be free with the phone. So very disappointed with Samsung customer staff and not very helpful felt like I've been miss-sold a phone offer.

I am in need of warranty service for my Galaxy S5 Mini model number: SM-G800F. It is an international version of the s5 mini. Samsung(UK) told me it was covered under warranty, however only in country (UK). Samsung (US) has not been helpful at all. I would like to be contacted by someone that can help me. I have a brand new phone still "under warranty" and there is no solution that Samsung has offered for their defective product. Samsung(UK) will not honor the warranty even if I pay for shipping. Samsung needs to get it together and fix the $400 phone that is under warranty. Whether you can service the phone or just send me a new one something needs to be done.

WE have purchase 8/5/2014 & 2015 2 Samsung Washing Machine and 2 Samsung Gas Dryers and are extremely disappointed in the performance of them. 1st the Washing machine almost ALWAYS go off balance no matter how big or small the load is and the cap in the bottom of the stainless steel tub caps keeps coming off and now it will not stay on at all. very disappointing. 2nd The dryer has stopped working and it keeps flashing and the door is NOT open and it starts for a few seconds than it shuts off. If it would be possible I would return the products to Lowe's and purchase a different product.

Worst grievance redress in SAMSUNG india. I introduce myself as an unfortunate customer of SAMSUNG. I have a SAMSUNG refrigerator (Model No. RT28H3000SE/TL) bought on 30.11.2014. On 01.02.2016, it was found that the gas pipe behind the refrigerator is leaking through which gas was escaping. The refrigerator was switched off immediately and SAMSUNG customer care was contacted. A complaint has also been lodged (Complaint No.4208694157). Since 12 days, innumerable calls have been made, but till now the issue is unresolved. Although a service engineer visited but he refused to fix the problem.

Now, can you please justify the case? If you have any concern for your customers, do take some action. I have never expected such a poor service quality of SAMSUNG and I must say that this was my first and last purchase of SAMSUNG product. It is highly disappointing.

Bought both a Samsung Note and Samsung wireless printer specifically to direct print. Spent many many hours and almost a thousand dollars. The direct print doesn't work and Samsung only provides unusable very generic instructions with no simple direct support from Samsung. The android phone and tablet don't recognize/connect with the printer.

A ZTE phone with WiFi Direct connect feature does make a connection to the Samsung printer but also cannot print. Whereas the Samsung note will not even connect wirelessly to the Samsung printer! Even an IT tech spent two hours and it still doesn't print. These Samsung assholes sell the glitter of the technology but do not supply the necessary instructions to make it reliably operational. Samsung management has to be absolute assholes conmen. Sell a grand idea to the public that doesn't fly in a practical application!

Purchased complete kitchen package in 2014. Microwave malfunctioned on Thanksgiving 2015 I was baking sweet potatoes and the vent suddenly turned on..could not shut it off had to unplug the unit. Called Samsung and received an extended warranty number. On Time repair came & replaced some parts. a few days later another problem....a noise every time I used the unit. Another warranty & part replacement . Now the original problem has started again. Call Samsung, constant disconnects. Call On time repair..never a call back. All around service is horrid. Will NEVER purchase another Samsung Appliance again & will NEVER recommend them.

I purchased a Samsung Neo in February and it has been taken back twice to Carphone Warehouse with problems. The same problem each time - lines darting from side to side whilst trying to use the camera, not being able to open an app, freezing and phone shutting down even when it is half charged. It was sent away about 6 weeks ago and was wiped clean, I lost irreplaceable photos as I was unable to back it up before it was sent away and now the same thing has happened again. I took it in yesterday and Carphone Warehouse are sending it away again so I am left with an inferior phone over Christmas. I asked for another phone and was told that wasn't possible. Really not happy and seriously thinking I may never buy Samsung products again. This phone has been discontinued and I only bought it in February 2015.

My speaker stopped working properly on my A3 mobile. So I took it into the local store to get it fixed. 5 days latter I received a text telling me that they would not fix it. they then went on to say that I had tampered with the phone as it was missing some sort of tape inside and there were finger prints. I have no where to go they say i have tampered with the phone which is complete rubbish. the burden of proof is on me and I can't prove a thing. I am left with 17 months left on a contract with a phone that doesn't work properly and a multi billion firm just looks the other way.

My Samsung dishwasher leaked through floor damaging finished ceiling in basement called repair, spent 2 hrs waiting for answer sent repair out, aggressively pulled dishwasher in/out and while doing so, jammed the wiring and ripped wires. Initially only a hole in dishwasher tube. Waited 3 weeks for second repair to be scheduled. Overall 4 weeks trying to contact Samsung. Each time waiting over 2 hrs on hold. Finally received call for repair and scheduled. 11 MINUTES after I hung up, received an email stating repair was cancelled. Waiting now over 1 hrs on phone trying to find out what happened. This is a horrible disaster. I spent 50 mins talking to Samsung customer service department one time being asked by same representative to repeat my address and name. Said needed to confirm. Service is horrible.

If I could rate them no stars I would. We bought a Samsung Washer/Dryer. Within the first 3 months the washer stopped spinning. We had to wait a week for the technician, when we told that we had to replace Dampeners, Motor, Tub, Ring, and Motherboard. In other words the whole dang machine had to be rebuilt. I called Samsung as we believe we deserved a new washer, not a rebuilt don't know how long it will last washer. Although total time on hold and with customer service was 3 hours, the customer service rep was borderline cordial, handled our situation with complete non-interest, read responses from a book. Basically we were told under no circumstances did Samsung have any responsibility to step up and bring us a new washer. Their only responsibility is to repair. If the washer was older and had less to be replaced I would agree. This is not the case, nor is it acceptable. They came to do the repair, and something else broke so now we are waiting on another part. Total time of inconvenience being unable to efficiently do laundry in our own home so far, 4 weeks. When asked how they plan to compensate us, "that is not our responsibility either". We also were made aware that they don't recycle any of the metals or parts that are taken from these machines. We are now considering changing our phones and televisions as we have no faith in Samsung as a company. They care not about the individual customer nor do they care about the environment.

I called for update inquiries to s note on galaxy 10.1 since it was not functioning the same as the previous tablet I hadof same model. I was referred to signature service where I was told since no warranty and my issue was software related, I could purchase this service that offered virus protection and mal ware protection, backup service and 24/7 customer support for all devices connected to tablet including network.

After purchasing service protection for $49.00 plus $14.99 per month, the technician did not resolve the issue. I fixed it myself. Then I asked about the virus protection, malware and backup service. How do I get that? I was told that is not part of the service, sorry you were informed incorrectly, the most we can do is offer you two months of free service. Cancelling is not an option. Supervisor said I'm sorry but I will get with the representative that told you that and correct it but we will not refund your money. Even for misrepresentation. I argued that the service conditions I agreed to is not what I am receiving, still no refund. To cancel it will be $75.00.

I purchased a Samsung bottom freezer refrigerator and have had nothing but trouble with the ice maker. It took 3 service calls to get it working the first time it stopped making ice. It has stopped making ice every six months or so ever since, will make it for maybe a month then stops again. This has gone on for over three years and frankly I'm darned tired of this. It was an expensive appliance and should work better than that. I'm also tired of having to fill ice cube trays. Even though it is not under warranty I still think Samsung owes me a free repair on this problem. I'm 73 years old and just want what I paid for.

Ref No. 8213805665 - Friday 10/7/2015. My complaint is not about your Technical Support Officer who could not have been more helpful. She spent a long time on my issue but we came to the conclusion that my device is not supported by your software and therefore what should be an easy matter to resolve remains outstanding. I have a Samsung Galaxy S4 which is just about at the end of the two year contract. I am reliably advised by various Sales people that the S4 has some known issues, and mine has certainly been subject to them.

The battery has been replaced as it was faulty. This was done by Optus (I think) and there is no recurring issue. The pins that allow the charger to be plugged in dropped and I was unable to charge the phone. This occurred recently whilst we were in the UK so it had to be fixed then. I now get a blank black screen on a fairly regular basis. A gentle tap will remind the phone what it is supposed to be doing and will return the screen to normal. Not a good experience.

However, the handset has now been replaced but we cannot back up the data from the old phone to the new one. This was the issue we were trying to fix today. I cannot believe your software will not support this phone and I would appreciate your comments at your earliest.

I purchased a samsong galaxy 3 tablet, it is still under warranty. I have had to return it 3 times as it wasn't working properly, the last time it was sent back it had a cracked screen, I have now been waiting 6 weeks,,when I try to call them they keep fobbing me off and I am not getting any where.

I installed the "update" on my Samsung Galaxy 5 and it turned my phone from a user-friendly device into an absolute nightmare. I swear whoever thought this one up was in the pay of a rival company.

I fought it for two weeks and in absolute frustration went into the local Verizon office and asked if there was any way it could be un-installed. The Verizon guy said no, since it was Samsung's update they could not remove it.

Then I tried finding Samsung's customer complaint contact information online. Another nightmare since I have neither the time nor the patience to spend hours on hold to speak to someone to whom English is, at best, a third language.

I have this phone without charge through my work...and no charge, right now, is about what it is worth. I actively hate that thing and I used to be very happy with it. My boss has the same phone and has had the exact same experience. When device upgrades are available through Verizon, they will NEVER be Samsung again.

If you haven't installed the latest "update" -- don't!

Galaxy note 4 failed twice, in less than 2 months, it failed an RF test, meaning that it cold not make or receive calls. It spent 14 days away for repair during which it had a new main board fitted, and when returned lasted 3 days before the fault returned.

Now has to be returned to main department, which will take approx 28 days. 2 major faults in less than 2 months doesent warrant a new handset on a £600 phone. Other phone manafacturers would hand over a new handset for these faults, but Samsung don't.

The charger failed today also. Shoddy shoddy shoddy Samsung, I wont be getting another Samsung product when my contract runs out

I want to complain about my Samsung s5 phone. I’ve been experiencing black out each time I want to use the camera. I’ve went to Samsung service center here in Singapore for this issue twice. My phone is still under warranty. The first time I’ve went there they said that the motherboard got problems so they needed to change it. But after the next day I’ve been experiencing the same issue.

So I went back and told them about it. This time they said it’s about the camera and replaced it with new one. I’m so upset because until now I’ve been experiencing it. Time is wasted in queuing and the trouble it gives me to keep on coming back. If you need more evidence about my phone I am willing to cooperate. I have taken the video of my phone if you need any proof. This is the first time I experienced this kind of service. I am very disappointed. I hope the Samsung Company must do some actions about it.

I have a Samsung laptop. A screen came up that looked like a serious bug. I called Samsung and got rerouted to Samsung signature service. they told me they had to go into my computer remotely for a fee of 50.00 and a sign up of 29.00 a month. I was very as I upset as I use my computer for work so I agreed. they read the terms very fast. I figured I would cancel the 29.00 a month later. They were very rude about everything. It was a big scam to get my money. When I called to cancel they gave me a hard time and said there is a 75.00 cancelation fee . I did not hear that from the rep as she said it very fast and low as I'm sure they are trained to do. I will never ever buy another Samsung product ... I feel so ripped off and taken advantage of. Shame on you Samsung !!! Also I hate my laptop. It has never worked well.

Sent sons samsung galaxy tab 3 for repair as was not charging they have said it is misuse and not covered by warranty I dispute this as wear and tear due to the ports being notorious for messing up not happy at all will not buy another samsung product as they are total robbing gets and I used to think the world of samsung but definetly not anymore samsung suckers and rubbish after sales service

I have a Samsung Galaxy s4 and have had it for about a year and thought it was a great phone until last week. It updated the software and since then my phone keeps turning itself off and won't turn back on for about ten minutes. It also freezes a lot and chucks me off the Facebook app quite a lot. Also the same thing has happened to my husband's phone. Since the update, he also has a Samsung Galaxy s4. Please can you tell me how to fix this problem or what you intend to do to fix the problem as my phone is pretty much useless to me now and am not happy at all!?!?! I look forward to hearing from you

I upgraded to a Samsung S6 but am regretting ever doing it. My experience with a Samsung product is bad . We bought my daughter a Samsung Galaxy Tab 3 for school purposes BUT it has been in for repairs 3 times already in 1 year. 2 years ago I upgraded to a Samsung S4 but I did not have it for 7 days and it started giving me problems. I have had to take it back to Vodacom 2 times already as the cellphone becomes hot. It is in the repairs at this very moment as it just switches off. When upgrading I did not want to upgrade to a Samsung cellphone again but my husband and son kept saying that I should BUT honestly I regret doing it as just as with the S4 the S6 has gone back to Vodacom before having it for 7 days. What upsets me the most is that I am without a phone at this very moment. I asked Vodacom whether I could rather upgrade to a S6 Edge but was told that I would then have to pay an about of over R2600 which I don't have.

I purchased a Samsung washer/dryer in January 2014. In April the gear drive came apart causing terrible metal noise/vibration/extremely loud him. Samsung stated via email that our dryer was out of warranty! There is a 10 year warranty on that particular part! If not for help from Home Depot, and our extended warranty, we would have been stuck. Now, the new dryer drops water all over the floor, while drying clothes. Dangerously! Please take this seriously! I want a matching washer and dryer that works! The pause button on the control panel of the washer does not work either. Tried it for the first time a couple weeks ago. We thought Samsung was a better company, than what we have experienced. Please take care of this issue immediately.

I have had an on going issue with my Samsung Galaxy S3 since January. I have had it replaced 6 times by my insurance company. I get an error message saying "unfortunately contacts has stopped" after numerous calls and live chats and lots of fiddling with settings I have also had 2calls from the remote service team. They also fiddled with various settings but approximately a week after each session the fault came back. On Friday 17th April 2015 another remote service call was arranged for Saturday morning between 9am and 12pm. No one called, so I went back to the live chat to find out when they would call and was told they weren't going to bother to call me because they can't fix the problem. I am thoroughly disgusted that they thought it was fine to let me wait in all morning for a call that they had no intention of making.

Each time I have had to wait around for over 3 hours for the call so they were well aware of the issue. They also asked me to take a screenshot when the fault appeared and send it to them, which I did. They said they would then be able to investigate the issue which they clearly aren't going to do. I emailed to complain and ask why they had left me waiting but just got a reply saying sorry you are not happy, better luck next time! First they told me it was a software conflict now they are saying the phone is faulty. I'm surprised that all 6 phones I've had are faulty. I've looked it up on the Internet and there are lots of forums reporting the same issue. Perhaps Samsung need to recall all their products if so many people have faulty devices. I am disgusted with the lack of customer service. They clearly do not have any regard for their customers judging by the number of unresolved complaints on this site.

They have asked me to send in my phone for repair but I do not believe they can repair it as I have already had 6 replacement phones so clearly there is an issue with the product as a whole. They told me they can not resolve the issue by remote as it is an intermittent problem so I do not see how they can repair a "faulty" phone when the issue is interimittent as I will have to do a factory reset when I send it back which then clears the problem till the next time. I asked customer service to escalate this matter to a formal complaint and that I would like a reply that specifically deals with my concerns, they just replied saying write to an address they gave me, hence why I have turned to this site. I believe with anything in life it's not about things going wrong it's how you deal with it and what a company is prepared to do to put it right. Clearly the answer from Samsung is absolutely nothing.

I was thinking of upgrading next time to the latest Samsung phone. That definitely won't be happening and I shall be warning all my friends to steer clear of them too. I have an apple iPad and apple are absolutely fantastic when it comes to customer care so perhaps it's time to make the switch to an iPhone too, at least I know they won't just fob me off and try to ignore my genuine concerns. Perhaps Samsung could take a lesson or two from them.

I had a technical problem in my smart phone S3, then I called the customer service in Egypt, they told me the available service centers. I went to the store, they told me it will cost 250 EGP, and I agreed. Then I was surprised that I have to leave my phone for at least 72 hours. When I asked about the other store, they told me we don't know, we are different companies. I came back to the service center hotline, I was surprised again he doesn't know in which store the spare part is available, and I should go to each center and ask myself. I can't imagine a very bad customer service from a well known global company like Samsung. Really they don't care at all about their customers in Egypt !!!

My husband purchased a four piece package. The oven, microwave, dishwasher and refrigerator. We moved into our new home and everything looks beautiful. I now have to begin with the bad part of the story. Beginning in the fall the first problem began. We had the technician come and look at the dishwasher the water was showing around the outside of the dishwasher, and the dishes seemed to be wet after the cycle completed. The dishwasher had to be replaced.

Second, the RF28HFEDBSR refrigerator has been given us problems also. The ice maker had to be reset on numerous occasions, and we stopped using the crush ice option. The second visit from Robert Fisher was to replace the motor-auger after coming a second time. The ice-maker continues to be a problem. The ice-maker is so loud, and we both work different shifts, due to our careers. The icemaker can be heard from across the room,and the fan inside is not quiet. We have had the specialist assist on how to calibrate the oven.

Making a ham or even for turkey and dressing takes twice the amount of time that is recommended on the labels. April the 9th my husband was asked if we wanted to replace or repair the oven. Alison from the executive office had us fax over the copy of our receipt to 1- 864- 751- 2882. Allison stated it was still under warranty, and there was no replacement charge. I was called by Lake Electronics to set up a repair time. Kaela from Samsung confirmed we were not getting a new oven. We had to have it repaired first.

Greg the technician replaced the sensor on the oven. Greg and I also read the manual to calibrate the oven again. The technician "Greg" stated in class he was told it takes up to 45 minutes to pre-heat the oven for the best results. I am sorry when I set the oven and it reached the desired temperature ,I expect it to be ready. This is not the way anyone should be treated. I would really like to replace all of the Samsung products please. The second set of appliance that were delivered which I will not discuss the brand. We have not made any repair calls for the second set of kitchen appliances on the same "Best Buy receipt.

Samsung representatives include the following:Nina 8/5/14 #2128845326, Robert Fisher-great technician,Robert 10/22/14, Rose Marie 10/24/14 Reference#2130843642, Nina 10/28/14, Peter 11/29/14 Reference#4127797470;12/8/18,Linda Reference# 25087867,Angel, and Gregg-Technician.

I hereby write in respect to my Samsung galaxy s5 which is just five months old. This particular phone was given to me brand new and factory sealed as a gift from my wife last year October.
If you look at my address details, you will see that I have previously registered one s5 earlier prior to this one which I am reporting to you. My wife told me that she wants Samsung galaxy s5 which I bought for her brand new from shop and I registered it for her with your company on my name.

After a while, my wife wanted me to change as well to Samsung phone because I have been using every apple phone they have been producing. I received the phone from her and at that time, I was using the new iPhone 5s to give it a trial. I then handed my apple 5s to my son to use. Surprisingly, I fell in love with the phone especially some of the features in it like sharing photos etc. without any restrictions as in apple iPhone. I bought a leather flip case for my Samsung and don’t even bother removing the white transparent film at the front and at the back of the phone to date.
A strange incident however occurs on Thursday 9th April, 2015 when I woke up to found my phone screen half side blank and the other side as normal. I was surprised because I still make use of my phone around 10:30pm before going to bed and immediately put in the charger to charge it overnight.

I was outmost surprised and called your company to complain of which I was advised to take to Surrey Quays Shopping Centre, one of your outlet repair Centre for examination. The guy there doesn’t seems to know what he is saying to me cause he said that he can see a little pressure on the screen and I told him to show me but couldn’t and advised me to call Samsung head office back.
This is not a good welcome to me at all because I was even thinking of buying the new s6 in June and I have already signify my interest in buying it because I normally received email product update from Samsung all the time. The more I charge the phone, the darker it becomes and nearly all the screen is now black and have to pack it up.

I bought a Samsung washer also took out extended warranty. 14 months later the pump went out. The pump has been replaced 3 times the control panels have been replaced 3 times the motor has been replaced. I have over 9 service call receipts. The last technician called Samsung and made an assessment that it was not repairable. Samsung told me they would see about getting a replacement for my washer. I have gone through all the steps they asked me too with not progress. My washer has been out of order since mid Dec.My extended warranty is still good until Oct. I HAVE BEEN PASTED FROM ONE PLACE TO ANOTHER. Please don't let this be the integrity of your company. The tech's all said your products aren't worth buying, don't prove them right.