Samsung Complaints Continued... (Page 3)

I purchase a Samsung Refrigerator model pin 2012 and I have been very unhappy with it. The handler on the bottom freezer is constantly coming off. Seems like you could have done something more technically appropriate so this did not occur. Because of this, I am not likely to provide a positive recommendation for anyone to by a Samsung product. Precious to this I have always been happy with the products I have purchased. I am sorry now that I purchased this refrigerator.

Hi my name is shelly coleman i emailing you as im not happy about the way i was treated on the phone.
I called on 25th march 15 bout 4.30pm i was calling regarding my repair on my mobile i sent my phone to yourself as i didn't have any sound when recieving text messages but on the settings it was on loud, then a few days later my screen went blank but i could still recieve incoming calls but i couldnt do anything so i call samsung and they told me to send to you, which i did. But when i open my phone back up their was a letter inside saying that they have tried to call me to tell me that my phone was not covered by the manufacturers warranty and apparently i said i didnt want to pay. well i can asure you that i did not recieve any phone calls. ( apparenty i received a call on the 18th march was left no message and i do shift work which is 6am till 3pm or 12pm till 9pm well i can tell you that i was on earlys that week and i can a sure you that i did not recieve any calls after 3pm on that day) To be honest if you couldnt get hold of me then it would have been nice to put all the infomation in the letter as well. i called your samsung helpline as you may be aware i wasnt happy as my phone wasnt fixed so i spoke to a gentleman who put me through to the repair department and a i spoke to a lady who told me what was wrong with my phone as i had no idea. She said that the LCD screen underneath the screen had a crack in it and it wasnt covered so i asked her how much this would cost me and she told me then she said that she will put me through to samsung again as their company had stopped fixing samsung phones from that week (23/4/15) so i said well thats silly and how,who and where do i get it fixed.
So she put me through to a lady called Shezica who then i had to explain all over again which by this time i was getting slightly anord. she didnt have a clue what i was saying i wanted to know who do i go to know to get my phone fixed all she kept saying was you have to email the repair department which i have now done but i wanted to speak to someone she got slightly rude which i didnt appreciate so i asked if i could speak to her manager she firstly said no so i asked again can i speak to your manager she then put me on hold for about 10mins she then came back and said that all managers were in a meeting so i said get me a supervisor than please. she said their in meeting to i told her im sorry but you will not have everyone in a meeting you will always have a supervisor to hand well you do where i work anyway i found this very disgusting on how i was treated i have never had any problems with samsung before i still havent had any help on getting my phone fixed so to be honest im at a loose end and not happy.
I know my phone is on a 24mth contract and i have had it since sept 14 which makes that 6mths old i was given a quote of £150 to get it fixed but i dont see why i have to pay this as it should be covered in my contract.
I hope you can help me as im not happy and im without a phone.
Also i do think some of your staff need re training on their customer service skills.

Hi I own a Galaxy s5 and to be honest I'm not very happy with it at all, before the software update it used to get very hot and unstable and it still does, I took it in to our local repair centre and they repaired it, but i'm not sure what they did, although it still gets very hot and the battery doesn't last long either. Since the software update the battery life is awful, the camera is poor and very slow, the look of the software since the update is poor. The cover for the charger has dropped off and needs to be taken back to the repair centre. I keep getting adverts pop up which Ive done a little research into online and it seems a common thing since the update. All in all im not at all happy with this phone, Ive had Samsung phones for about 10 years now but I'm thinking of ditching this for another make. I'm really not happy with it. I see the s6 is due for release soon, I hope it is better than the s5

I have a washing machine which is nearly 4 years old. It has made a very load noise when spinning and found that the rear drum is cracked and an arm of the drum shaft is broken....an unusual thing as it is not something that would usually break. I have ordered 3 rear drums from e spares....all arrived cracked. I have ordered another drum from formysamsung....that arrived broken. I have just ordered my 4th drum and am £400 pound out of pocket as I have to pay each time I re order and nothing has been credited back to my account. I have taken time o ff work for 8returns and deliveries. I have no money left in my account ? I have paid out £,s in launders costs. I am going to post this on Facebook as I am so fed up!

I have a Galaxy Active which feature Aqua mode to take pictures. When I attempted to use this mode my phone went blank. Prior to taking the picture I made sure all ports were closed and the back cover was sealed. I took the pic and the phone went blank. What happened? I put the phone in rice over night and still nothing. I contacted Samsung and the phone was sent in for repair. Now a week later I get my phone back with a note stating my phone is beyond repair due to water damage. How can a phone constantly advertised as water resistant or proof, showing off how it can take a pic in water be beyond repair? I call customer service again to get the run around and be told it would be cheaper to buy a new phone than repair it. I don't want to buy a new phone I want the one I have to do what I bought it for. It's not fair I pay money because of all the specs to basically be told 'we don't advertise or promote that feature our affiliates do we explain it in the fine print of our commercials'. But while I'm on hold waiting on the rep to look over things, I hear the same advertising where is that fine print. I don't get why I'm at such a loss for believing in a company that is known for the best and standing by their word only to realize it a lie to make more money. I have Samsung products all around my home, have given them as gifts, and constantly recommend them to alot of people. But not any more. I'm telling the truth. That the products are great for now but its on you if you try the special features. I'm so disappointed and will be having a major yard sale.

My Samsung s5 has top and lower microphone not working and this is the 3rd replacement phone the same model and make for multiple reasons. I have no confidence in a S5 replacement for a phone that has been replaced 3 times within 5 months. So I asked to replace my device with a device that has a less repair issues, the Galaxy Note 4. Tmobile is also aware of complaint!

I purchased a Samsung Galaxy Tab 4 on New Years Day this year. The tablet worked great for the first month and a half. All of a sudden it just started shutting off on it's own and then it would stay off for a couple of days then it would turn back on. So for the last month and a half it's been doing this. I didn't purchase the insurance on it because it was a brand new item so I didn't think I needed to. Today I took the Tablet in to the Best Buy store in Beaumont, Ca where I originally purchased it. I dealt with one of your employees, which I'm also complaining about. I didn't get his name, but he was working there today 4-2-15 at 4:05 pm pacific time. He was very very rude and his level of customer service was intolerable and very unprofessional, as a matter of fact I wouldn't even consider it customer service. I, myself work in customer service and I have for many years so I know how it should be conducted. I explained to him my situation and told him that I haven't really had the chance to come into the store since I work full time and I have 4 kids at home that I need to tend to and he replies with "I have kids too". He said it very sarcastically like that didn't mean anything to him and like that wasn't an excuse for not coming in earlier. I didn't appreciate it at all and I told him he was very rude. I hope this brings on some disciplinary action for this unacceptable behavior of your employee. Back to my earlier subject, I don't feel that my tablet should have to be sent in for repair, I didn't do anything to it for it to not be working. I purchased a brand new one 3 months ago so now I expect a new one in return of this one. I hope we can resolve this matter. Thank you.

Reference No.2118020082. CIn late January 2015,I purchased a complete set of Samsung Toner Cartridges, for my Printer CLP325W. The Black Cartridge stopped printing after approx 30 pages, The situation has not been resolved yet ,because the people,with whom i have had at least 20 texts & phone calls. keep making every excuse possible,so as to not replace the cartridge,including suggesting that the Cartridge was out of warranty,asking me for Photos,Receipts,etc They even refused a Proof of Purchase for it because the person who purchased the item for me ,had other items on it & crossed them out before sending it to Samsung Each time I EMail I get a reply from a different person, I have got all the Emails ,back & forth,& I feel that the people in Customer Care/Support ,are between them, only making a huge joke out of the matter.My experience todate would not deserve even 0Stars. I get no updates as to the progress of the claim, until I send another EMail. If the policy of Samsung is to Frustrate people out of complaining,it is not being fair to customers.

Hi, I am currently a samsung customer, i own a Samsung Galaxy Note 4, i purchased the phone about 3 months ago and the phone has given me problems since day 1. i went back to where i purchased the phone and i was told i had to take it to a samsung store to get it looked at. i then took it to samsung repair centre in Teddington, where i was told my phone would be there for 2 days maxiumum. Today is 3 weks since my phone has been there. i spoke to a manager (Glen) at Teddington today and he told me the parts for my phone has still not arrived in store.

I'm very dissapointed with the customer service i have recieved throughout this process, i feel like samsung has not done a good job in dealing with this matter. up to this day all im getting is apologies and this has not helped me in no way. my phone has been in repairs for 3 weeks and i haven't had the phone for 6 months. The Teddington repair centre told me they basically have to change all the parts on my phone which meansthe phone is no good. if that is the case why is samsung not issuing me a completely new phone, when after all this time i might get this old one back and it might just incure the same issue again as there is no guarntee that it will be completely fixed. Right now i am fuming at the situation and something needs to be done about this on my behalf.

I am using Samsung duos which is 30 months old i am having problem cetain function are not working i went to your service center in mira road. The answer i got was surprising they said the mobile might get dead and we are not responsible for it .if your cannot repair i should get it in the same condition not in dead condition.

Because my husband had been so ill over 2014 i bought him a samsung 5 s phone it started to go wrong after a few months it has been for repair twice i have just got it back from them again and it has exactly the same problem it looks like it has not been even looked at they do not want to listen and are a hopeless company!

Dear Sir/Madam, I want express my extreme dissatisfaction with the service or lack thereof from your customer service unit. It is now approaching 10 months since I took in my broken phone for the repair of a cracked screen. It was only when I went to MM ALL Elect to collect my repaired phone, that l was informed that it had been stolen during a robbery. Therefore you did not even have the decency to advise me telephonically that my property had been stolen while in your possession.

Be that as it may, your poor service worsened when it has become a monumental battle just to retrieve the monetry value of my device or a new device to replace the stolen one, in good faith. I want to make it very clear that I do not want a random refurbished device, because it is not my property. I have waited for resolution and exercised a lot of patience regarding this matter. I require an expedient response, no later than the end of this week, as to whether I will receive the monetry value of my stolen device or I will receive a new one. Short of the abovementioned, I will have to escalate the matter to the legal resources available to me.

Brand new washing machine 10 days old leaks from door seal. reported problem to Samsung Customer Services three times over the course of two days, informed during each telephone call that an engineer would ring me back to arrange a time to attend - still waiting for that call. During the third telephone call I was informed that they were ordering parts (strange when no one has inspected the machine and surly an engineer would have on his van a simple door seal). This is the third new Samsung washing machine which I have purchased, no complaints with the previous two machines but this will be the last time I buy a Samsung product. The call centre is located abroad and the staff are polite but barely speak English. In my opinion Samsung really need to improve as the service they are giving is non existent.

Have a TV that is not the top of the range latest 1 and am getting no help whatsoever with sorting a problem out with it even tho I've not had it very long and it was a new TV when I brought it.

After waiting at least 20 minutes for Samsung technical support to answer my call and then go through another 20 minutes of useless testing and 1 reset to no avail I was informed that he had to answer other calls due to the fact that they had trouble with their servers. When I asked him how long it would take to get it fixed he said asap, maybe a day or two. My actual problem is that when using my Samsung smart hub TV ue40d7000 luxxu to connect to Netflix and bbc I player I get network problem. Please try later. Connection to the itv player and the web is ok. I Have no faith that Samsung will resolve the problem soon.

My device Samsung galaxy s GT-s7562 imei number 352985054708470 using in Lahore Pakistan of Samsung green tech warranty exp in dated 14/06/2014 now my device have a minor problem is out going call is okay incoming calls not okay after restarted device will be okay incoming and SMS received after ten min incoming call n SMS not yet. I will go Samsung green tech office Alhafeez plaza main boulevard Lahore Pakistan telling them my device problem and receive my phone giving me receipt n job no 39225 date 10/02/2015 they tolled me checking and repairing process with in 4 or 5 working days today is 20/02/2015 i just asking them what about my device n job no 39225 responding is amazing attitude now they should reply me in SMS.

"Dear MR ASSAD S, Please collect your device from green tech service centre against job no 39225.thanks you for visiting greentech service centre. good luck."

After this message i called senior officer Bilal cell no 0301 8596611 about call duration 4 min he tolled me your device n job no 39225 not cleared yet. dear official tell me where i am going for repairing. they should waste my time 11 days including my calls n visits this is very wrong about ur company brand i requesting you please help me about my device.

Samsung customer support is managed and operated by fucking morons. I have made ten fucking calls into there from level 1 to managers and none of them will fix any of the problems to a samsung mini4. the phillipino call center is stacked with support personnel that do not understand or can speak english let alone solve your problem. Samsung sucks i wish i never bought their phone. Samsung support is nonexistant and is staffed by morons and phillipinos that do not speak english.

I live in Mallorca Spain...I purchased a monitot in sept 2010 ..it has been in for repair 3 times about to go for the forth ..problem
buttons do not work
keeps turning of and on
or never turns off
auto adjust keeps flashing up all the time
screen now does not work at all
I know its the monitor because I put my old screen on and its perfect...and this problem is know on the monitor
I have tried for an exchange /refund with out any luck and not being able to speak Spanish does not help
The customer service is so bad ...we have many Samsung items from tvs to washing machine,camera etc with out any
problems thats why we purchaced this monitor.
Please tell me what to do,I am a pensioner and this is my contact with my family .much needed.
regards Carol maskell

Purchased my phone in Hong Kong, thinking this is an international company so if anything goes wrong I can have it repaired in Australia. My phone fails after 3 weeks, screen is totally white. I phone your support line to be told that you don't repair "international phones". Why would this possibly be, has it something to do with that as Australians we are ripped off on price, phones cost twice as much here? and you want us poor Aussies to suffer if we are lucky enough to buy one overseas. Why wont you honour your international company status warranty, surely the phones are all made in the one factory or to the same specifications worldwide. Please advise as soon as possible as I need my phone and I need an answer to go to the Telecommunications Industry Ombudsman with.

iv owned my galaxy 3 for 5 months and never had any problems , over night my phone has stopped working through no fault of mine. I have insurance and its under warranty. My provider has given me a loan phone which is no good to me as its a very basic phone and not capable for my needs, they are not helpful and don't really want to know about my problem phone and say its going to be 4-8 weeks before it will be repaired, this is not good enough.

I feel as though my phone should be replaced with a new one, if the problem was caused by something iv done wrong then i would except the solution being proposed however its a problem occurred by no fault of mine .

I love my phone and all the features and have been raving to all my friends and family about how good the galaxy is. The provider gave me no choice about getting my phone replaced under warranty because they wouldn't give me a loan phone if i contacted the insurance company ,i pay the provider an extra $14.95 per month for insurance.my providers details are TELSTRA SHOP, NOOSA CIVIC CENTRE , 28 EENIE CREEK RD ,NOOSAVILLE, QLD, AUSTRALIA 4566 .
Could you please help me and maybe contact the shop and ask them to help by either giving me a new phone or at least lending me another galaxy 3 so i can resume my work without the inconvenience of the use of an inferior phone. My phone no is 0421104875 if you would like to contact me. Thank you for any help you might be able to give me.

I brought a tablet with an offer of £50 cash back, I fill it the paperwork on email and sent it was told it would be paid into my bank account within 30 days this was in December and I am still waiting. I have sent several emails and had a few replys but nobody has actually followed it through and given me the money. I chose the Samsung tablet because of this offer and wish that now I would have gone for the iPad. I still am trying to get this money back and would like if you could help me with this.

We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We can’t wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they don’t do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Don’t buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921

We have a samsung washer bought new 4 yars ago - model #WF-J1254/XAA. it came up with error message 4E, we did everything we could but had to call a service man out for $79,00. H said it was a bearing and it would cost hundreds of dollars to repair it. H e said it wouldn't be worth us to spend that amount to have it fixed. I am writing this because I am very disappointed in your product and would like some kind of compensation for the short term endurance of this machine, I will never feel comfortable buying another samsung of any kind. I will await a response from you.

Kathy Maynard 1833 Oakdale Lane N Clearwater Fl 33764 #727804-9286

My work has taken me from Missouri to Brookville PA. for 6 weeks, once I arrived here on 02/07/2013 I realized I had very little to no reception not only on my phone but also on my laptop which I have a Sprint air card garenteed to work any where...NOT!!! I called daily to try and get the service fixed so I could receive and send calls, every time I spoke with someone they would try and help me for a while then they would promise to call me back, just to get me off the phone, then never call back. I feel that Sprint is nothing but a bunch of trained liers, take your money and run. The kicker is when I spoke to the department that takes care of the air card, They told me strait up that my air card would not work in this area which I appraeiate the truth however when I stated that I should not be charged the 50.00 a month since my service is not available, I was told that is not there fault I chose to go to an area where there is no service. What great customer service right...The agent then went on to advise me that there are sites bto go to that tell you where there is service and where there isn't and I should have checked this before traveling...WHAT Are you kidding me? I explained to her that when "Sprint" talked me into the air card they promised it would work anywhere, she then told me NO ONE at sprint would tell me this, I explained that they did. This agent was rude and acted as if I was trying to take money out of her pocket, in reality she has angered me to the point I will tell EVERYONE I know that Sprint sucks and I will never use them again and I plan on changing to another carrier as soon as I can. I refuse to be talked down to by someone I pay money to, the story goes ona and on, this is the light version, yet NO ONE in Srint gives a shit, I am just a number to them. Now if I don't pay my bill on time (which I'm always early) they will be right there the day after the due date to shut your service down, hummm sounds like there prioreties are extremely screwed up, in the past 10 days I have learned to really dislike Sprint to the point of changing carriers and I would love to place a bilboard add in a major city dissing there piss poor customer service.

Copy of email trail.
Your response does not answer and conflicts with your own T&cs 1.As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition.My phone was in good working condition when I sent it to you and still is in good working condition after you returned the phone to me.2.We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily.Ihave provided you evidence that shows the phone was sent in good condition and when you returned the phone to me without my  consent, it was still in good condition. The photos I sent contradict your information.3.The £9.99 charge is a charge for all the administration carried out by the recycling company in sending an envelope and returning the device to you. I did not ask for the phone to be returned I asked for the issue to be resolved.I would like me £9.99 refunding as you have failed to honour any of my requests or comply with your own procedure.regards Mark.Sent from Windows MailFrom: SamsungTradeIn@dataselect.co.ukSent: ‎Friday‎, ‎22‎ ‎March‎ ‎2013 ‎11‎:‎47To: mxlawton@hotmail.comGood morning We have looked into your case. As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition. We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily. We would therefore need to close the case as when received  by the recycling company the phone was in the condition they reported. The £9.99 charge is a charge for all the adminstraction carried out by the recycling company in sending an envelope and returning the device to you. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 20 March 2013 16:56To: samsungtradeinSubject: Fwd: Samsung Trade-In PromotionHi, Have you been able to address this issue?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: mxlawton  Date: 15/03/2013 20:11 (GMT+00:00) To: SamsungTradeIn@dataselect.co.uk Subject: RE: Samsung Trade-In Promotion Hello,I do not think your recycle company will be able to send photos of my aledged broken phone. The phone has been sent back without my permission or request, also i have been charged  £9.99 delivery without my permission.What really tops it all,is that my phone works perfectly and the screen is perfect. This is a direct contridicition to what Abru Iqbal said over the phone. "Screen is broken". See attached image.What are you going to do about your mistake and my loss of money?Not happy Mr Lawton.Sent from my Samsung -------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 14/03/2013 15:16 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Good afternoon We are currently investigating your query with the recycling company. As soon as they have provided pictures we will be in contact. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 14 March 2013 08:40To: samsungtradeinSubject: RE: Samsung Trade-In PromotionHi,Any newsSent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 13/03/2013 15:36 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Dear Mr Lawton, Apologies for the delay on this, I have still not heard back from the recycling company. I will follow this up with them now and get back to you by close of play today. Kind regards, Abru IqbalTeam LeaderSamsung Trade-inTel: 0844 854 0415Email: SamsungTradeIn@dataselect.co.uk From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 13 March 2013 08:53To: Abru IqbalSubject: RE: Samsung Trade-In PromotionWhy does it not meet the requirements?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: Abru.Iqbal@dataselect.co.uk Date: 12/03/2013 15:13 (GMT+00:00) To: SamsungTradeIn@datasel

Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.

I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.

Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.

I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.

I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..

It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.

I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks

Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.

On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .

I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.

The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.

When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.

After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I don’t think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.

If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.

Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.

Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.

At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.

Your intervention to resolve the issue will restore my confidence on Samsung

Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.

To whom it may concern:

I was so excited to get my Chromebook and have had one disappointment after another. The major issue I have is that my Chromebook goes dark whenever the screen is not in ultra bright light. In other words, if it's dark, then the screen is darker. There is no way I can use it on a plane. Next, I was never so disappointed as the day I finally called the company to see how to put a flash drive into my new device and was told that I could not do that. I realize the cloud system works differently but this is not helpful for me because I need to be able to just take the flash drive to someone and I sometimes do not have access to a computer. I hate writing a document on this thing. I do not feel like my documents are as safe as I always have on a regular computer.

I have the box that my Chromebook came in and I intend to send it back. I have no problem with Samsung in general. We have several of their TV sets and are completely happy. But to be this frustrated everyday is causing me undo stress. I would be happy to be compensated with another type of small computer and would be willing to pay any extra for it but I can no longer use this for work. I love the size and the light weight and I like the keyboard but everything else about it is a problem and I don't want it. I have tried and tried to like it and work with it but I've had it. I am quite busy as the rector of a good sized church so I have no extra time to devote to problems like I have experienced with this device.

Sincerely,
Susan E. Speir

Dear All,
i'm having a problem with my Samsung washing machine, it's related to the heater..
i live in the ksa, the support came and took the machine since 10 days and until now no one is answering my phones and no one replied to me anything, i don't know what to do, the number i'm calling is : 00966920013232.

please help, i need to know what to do,

thank you in advance.

I have been dealing with this phone for almost a year now and I am still having the same problems with my phone. I lose a signal like everyday, calls drop, I have to continue with taking the battery out and turning the phone off almost everyday. I also had voicemails that didn't even register til the next day. I mean what's up with that?? I am just really tired of dealing with sprint and this phone. I called them and we had to do a hard reset, well guess what the network is not responding so I am unable to update the profile, prl and the firmware.

So, now i have to take it in again to one of Sprint's corporate stores, but for what all they are going to do is reset the phone, turn the phone off and oh yeah pop the battery out. I just really want to get rid of this phone because after hearing bad things about this phone they are saying that this phone is a bad choice of phones to get. So beware this phone is a piece of sh*t!!

I cancelled my Sprint service after 10 days of poor quality two bars and lots of dropped calls! So Sprint sends me a bill for $141.86 after only 10 days of use.. OK, I then called customer service ( 888-211-4727 ) over and over again and was told they had to adjust the bill, they never did. Mean while my account is closed. One month later I am getting calls from a collection agency(NCA). BAD business, bad customer service, bad altogether. Beware! don't sign up for Sprint they Stink. Bordering on Crime.

Dear Samsung,
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction

Madhur
9971146071

I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a £ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the £85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the £85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .

Respected Sir,
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it

I have purchased a 42" Samsung TV in 2008 and it was used very little. After two years the TV would not turn on, had a repair man come. He fixed the power compacitor, as it noted in all the defaults on this TV. After a few months, the power supply went out again, repair came back, fixed again. He said if it went out again it would be my responsibility to have it repaired and paid for.

It again is out, appears to be the same problem. No power. I have been without a TV for 8 mos. now. Please advise or prorate my usage and send refund so I can buy another TV that is realiable. I pd. $600 for this TV at Circuit City.

Please respond as to how this will be handled. This is my second request and am disappointed that I have never heard anything. At least be courteous enough to reply.--Linda

I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.

It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.

Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Karen

We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.

Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!

Would like your comments please. So far very unhappy with the product.
Charles.

I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing

I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.

The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.

Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...

My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.

The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.

If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it

truusje hewson pen

I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.

Hi there, I appreciate your response to this matter. I did trying doing a soft reset on this phone. After searching the internet, I have found that this is a known issue with this phone. I have went to several websites with user describing the same issue I am having with my Nexus. I have over 10 hours of troubleshooting invented in this phone with no help. Yesterday, I worked with a tech support person online from Samsung. I must say, I wish I did more research before buying this phone. I bought a new Samsung Note 2 for a Christmas gift and having serious doubts about keeping it. Lucky for me, Verizon was nice enough to set my activation date until 12/22. After all my time and the money invested, I’m extremely disappointed. Please see the links I provided below. As you will see, I am one of many people having this same issue. Unfortunately unsuspecting people have bought this devise without knowing there could be potential issues.

Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen