Samsung Complaints Continued... (Page 5)457+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
I purchased this laptop on July of 2011 with in a year of purchasing this laptop the hard drive has wiped itself clean. I did not have the money to purchase an extended warranty when I purchased this laptop and I have been trying to get intouch with Samsung since it died before the warranty ended. But I have not been able to contact anyone and I now have a 600.00 paper weight. I do not have the money as a single mother to ship this out to Texas from Michigan then pay some one out there to fix the computer then pay to have it shipped back to Michigan.
Since I have been unable to talk to a real person at Samsung, I have decieded to deactivate my samsung phone and I have sold all of my samsung products. I will never purchase another samsung product, the company can not stand behind their products and fix something when there is still a warranty, then I shall never stand behind nor promote samsung any more.
This tablet is the weakest thing I’ve ever used. Whenever I type the letters being typed are like 3 seconds behind. The internet reminds me of when I used dial up as a kid. It takes way too long to do anything. It restarts sporadically. I downloaded a power point file in class, typed notes on each slide, then when I went to reopen the power point it said there was an error and it could not open the file. I have nothing to brag about with this thing. When using it for research it will just randomly close the internet page. i felt Samsung didn’t even test this thing before putting it on the market
In February 20 of 2012 I bought new in box Samsung Induction Electric Range FEN500WX. In February 29 of 2012 I registered
my range on line and received a password. In may 2012 I have a problem with the range, I contacted Samsung, they gave me a phone number of a repair shop, I called them and my range was fixed for free because I was told it was under warranty. Suddenly, couple weeks ago, when I was trying t o log in into my account, my password was rejected, and when I called Samsung, consumer representative told me
my range had never been registered. I sent about five Emails to Samsung.com ,they answered me once and asked me to fax them proof of purchase, although they had never answered me what happened with my previous registration. I faxed them my proof of purchase right away and was waiting for their response for about one week . Nobody contacted me. When I called 1-800- Samsung tonight, not very polite voice told me that because I bought my range trough Ebay from unauthorized retailer
it can not be registered, and warranty for my range ended more then one year ago. She could not explain me what happened
with my previous registration , and if my range was never registered why it was fixed for free eight months ago, if warranty
ended in 2011 ( according to her words). When I bought the range and registered it on line. Your Website even said i received
additional tree months warranty until may 2013. But , as you see, it was not like that. My range’s manual says ” The limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States.”
My date of purchase was February 20, 2012, I bought it in the U.S. and use it here. Your manual does not say who is authorized and who is not. So , I do see why your people kick me like a ball. I am your a long time consumer. I have Samsung refrigerator, DVD player, sell phone at home, and, I think I deserve better attitude toward me then I have now.
Thank you, Aleksandr Shpil.
I bought a TV from Bing Lee on 22.12.12 – paid $2,000, was given a pack with two pair of 3D glasses – discovered only yesterday that one pair were broken – the lens on one is half white/half black. I went to Bing Lee, told them, they said ring Samsung and they will post a new pair out. WOW what a phone call that turned out to be – 10 minutes giving all my information, name, address, TV model No and make etc then left on hold anotehr 10 minutes then given two addresses several suburbs away from me where I should go to pick up new glasses!
I asked the guy if he was joking, for a pair of piddly glasses after the purchase of a $2,000 TV I should go an pick up the glasses. I asked for a supervisor, he was a lot worse, a total robot. I told him to forget it I’d make a complaint and here it is. I have purchased a Samsung printer/fax machien and have called Samsung re this several times and always got lots of help but your section re TVs is crap. I’m planning to publish this review on F/book so other people can be warned.
I sent my phone off to be repaired because of a fault with the charging socket, i checked its staus on the samsung website and it said it had been cancelled on the 31st of December 2012 because there it was non defect (working properly) so i phoned them on the 2nd of January 2013 and enquired about this i was told a member of the follow up team would call me back in 24 hours to discuss my issue. They never did. I phoned samsung back on the 3rd of January 2013 and asked why. I was then told the service team had only recieved my phone the day before and was unable to fix it because of a crackd screen which had not happened prior to sending it off. I am then told i will not recieve my phone back to me unless i pay said 140 pound and should phone the initial assessment team to take it up further. I do this phoning yet another premium rate number just to be told that it has nothing to do with them and have to phone samsung back ANOTHER premium rate number for about the 5th time in one day! I reluctantly do so just to be told that they can do nothing about it as the repair centre is now closed, baring in mind i had spoken to them approximately 3 minutes before hand. I then was give yet another premium rate number to call the following day. I have paid for my samsung device out of y own money and it cost me a good 300 pound i do not expect to have to pay to fix my device when i am not responsible for the damages caused. I am very un happy with the situation that has occurred if this situation is not resolved quickly and efficiently i will be getting rid of my samsung device and making sure i never purchase one again!
I hope to hear from you soon.
I have bought five phones an had service with you for years my daughters phone is a samsungl it has given her problems since i bought it for her christmas its Model lgl45cserial number 268435460 903509670 it needs replaced mine is a samsung 2012294000 schm828c the battery never has held power for long i need a manual for it i love the service but ive never been offered an upgrade in years of dedicated service to straight talk an samsung an it has taken several calls an no here sincerly Mr. David ray nivens my email is email@example.com
In July 2011 I bought the above mentioned TV which was recommended to me as “state of the art TV” (Order 167577 dated 8/7/2011) just a few days before my relocation from Luxembourg to Israel.
For some time, the picture of the TV is disturbed by many horizontal and vertical lines in many colors.
The Israeli importer of Samsung claimed that the warranty I hold is not covered in Israel.
The shop in Luxembork (Auchon) claimed that I should first send the TV to them.
The delivery from Israel to Luxembourg should cost me more than the price of a new TV.
I am fully aware about the great efforts Samsung puts in raising customers’ satisfaction, therefore I kindly approach you to help me in this matter
so that I will be able to enjoy the TV ASAP.
I thank you in advance for your kind assistance
I bought my samsung GT-i9003 on 03.03.2012 from doha- Qatar. I spend about USD.385 at that time to purchase it. since one months back the touch screen of the phone is not working properly. some times its totally not works and some times it is fully works. because of this issue i am not able to use it and have to go for a repair or a new phone, repair charge is said about usd 125 by a shop. please give me a feed back that what should i do. it is happening mosltly in cold days. thank you. mobile +94775149146
I notice when muting or silencing my galaxy note 2 phone I am not able to turn my media volume back on from mute I have to reset phone just to get media volume to work… is there a way to get media volume to work after silencing or muting with out having to restart phone every time?
Subject: Non redressel of complaint regarding led tv set
In continution of my complaint no 8441943328 on 28.12.2012. I stated as under.
1. I purchased a led tv set on 28.01.2011 from hypercity alpha one mall amritsar.
2. serial no 19663ZNC101472F
3. The clarity of picture was not cleared so i complaint to their customer care center.
4. The engineer on visit told that your tv set is connected on cable network so you should install set up box the picture will be clear. I installed a set ul box but pic was not cleared again.
5. I again noted my complaint about this fault,the engineer came and advised to install dish cable network to get screen showing final result. I installed the dish cable network of airtel but the screen shows no result.
6. I again launched a complaint on 28.12.2012 while complaint no 8441943328,the engineer named harcharan singh camed on 29.12.2012 and told that ur tv set has no fault.u should installed hd dish network to get clear pic.otherwise the pic will show no good results.i was surprised to hear these words.
7. While purchasing the led i was not told to install the hd cable network, it is not the fault of customer as i am not getting satisfactory service you r requested to change my tv set or remove your faults.you r again requested to rectify the complaints otherwise i will be forced to take legal action..
916,street no 4,guru nanak nagar,near p/o vijay nagar, batala road,amritsar,143001.
I registerd the compain in consumer court reff no#425220
I raised the compain last 3 month regarding my T.V model no#CS21C510ClNXXL. and compalain no is 844007810 so please check my history detail and mr. Rakesh jha sended service eng. mr Ajeet Rana told that prob. is magnetic field but again i force second Service eng. Proved that it was T.V issue not magnetic field and i cheked same place L.G tv but no issue . I received a latter from samsung and manager name is B.R. Rizvi .
I inform to you that your Service engg. Prove that T.V. issue so plz replace my t.v as soon possible bcz i recived your latter and mail for dealy i will take action as well as in new paper bcz one my youger brother in working in new paper.
I fasted of last 3 month for t.v related you can’t resoled my problem and say to mr. Rizvi you plz listen customer problem if you can’t do this so plz don’t say that samsung is Brand name.
I just bought a 60′ TV that came without the screws for the stand so I called up and had the screws resent. Two weeks later they finally come and only 4 screws were sent! I needed 8! Now i have to wait for them to send me 4 more. This is crazy! how dumb can these people be to not send the right amount of screws and why does it take 2 weeks!!!!! I may never buy another Samsung item again after this nonsense.
company is Netties Neat and Tidy not samsung it would not take this name on the site . They will not call my daughter back to schedule a appointment to use the groupon Coupon I purchase her for her Birthday for cleaning her house…Showed up one day with out any call ahead and they were heading to work and could not stay. Now they will not honor the 39.oo although when I called spoke to the owner he said he would honor it and reschedule and never called my daughter or myself after promising to do so immediately.
Please either have him reimburse me or honor the coupon as agreed . This place is not acting professionally. Coupon was purchased July 21 2012″ He also keeps saying he talk to my daughter but she said she never talk to him about a reschedule. He can t expect people to just stay home from work when they come on a wim.and no warrning.
Thank you..please respond to this e mail address….or phone 740 622 4243 Linda Fletcher lafletch1@ yahoo.com e mail address.
Samsung Complaint Department
Model Number: HT-TX72
On 12/17/2012 my daughter was babysitting at our home. Her and the child where watching television has normal when one the speakers to the surround sound started sparking and caught fire. Thankfully she was smart enough to turn everything off and wait until I got home. When I got home I turned everything back on and the speaker started smoking and sparking again.
Now I will not claim to have recently purchased this surround sound system. It was years ago and I have never had a problem with it or Samsung until now. But after almost causing a fire in my home I do have to question Samsung products. I have owned or still own several cheaper no name electronics and never once had them act in this fashion. Thankfully I am not one of those individuals that leave their TV on when they are not home. Thankfully my daughter used common sense to turn everything off. There is no telling had these things not happened what I could have come home to.
At this point Im not sure what came be done. Can my speaker be replaced? Am I okay to use the others still?
Please someone contact me back
I have pictures if needed
my tv is almost 4years old . ilive in palm springs for 4 months in the winter and 4months at my lake cottage plus one month at my time share.this would make my tv about one year old.my tv has developed two linesacross the top and bottom of the screen.when i inquired about repair,i was told the cost would be as much as a new tv. i can hardley wait for your reply.
on dec 19thi purchased a new samsung galaxy s 2 at bien nhan department store in Nha Trang Viet Nam. i thought i was purchasing a new phone but after exploring some of the features, g mail and messenger i discovered that someone had already set up accounts under the name of ..firstname.lastname@example.org. further checking shows email dating back to sept.21. could you offer me any assistance as i feel i have been swindled. i would be more than willing to let a qualified samsung technican look at the phone. i currently reside in Hua Hin Thailand.
First of all I want to send u my congratulation for your kind brand in Egyptian market and all the varieties and merchandising mix u do. Iam really happy all my life to deal with your lovely brand specially in mobiles and T.V., need to tell you also that all the environment around me (family and friends)has many uses with your varieties you demand. But for sorry we can’t find anything completed, I think you have a big problem with the human factor in your company in customer service who deals with clients, because I will tell you my bad experience with them, lately I have a big problem with your maintenance agent in mesaddak street in Dokki , they are really irresponsible, and I can also say they are impolite and don’t know how to talk to client. because I have mobile still in the guarantee period and I had a problem with it so I gave it to them to fix and they do and put new software so it works for one day and stopped again and when I went back to the branch they took it and call me after 2 days and asked me to come , after that they told me that there is a liquid inside it long time ago and it needs maintenance with around 98%of his price so no need to do it, I tried hardly to tell them that it not happened and if it is true you should discover this since the first time , they badly said we will not do anything and you can go wherever you want to the or any place else. I couldn’t believe what I hear , is this the image of the big company all over the world and in Egypt. So I decided to send this letter just caring for the big name you’ve been built in many years and to give some attention to this factor which can destroy the company success. and also I know that you will take a quick action not just for me but to save your name from scratch in the market.
– attached you will have a copy of my mobile guarantee data.
Thanks a lot , hope to hear from you soon.
Ehab EL touni
Mobile : 01001411004
E mail : Ehabadel1963@yahoo.com
I bought SAMSUNG GALAXY S3 from mobility (S.T.C) in September 2012, i worked fine for one week after that it started getting stuck all the time and it switches off automatic. I taught its OK not a big problem but after two three weeks it stopped catching signals from the servers , so i went to the same place where i got that phone and complained about it. The mobility people at Scarborough town center location were bad , didn’t help me with it and no proper customer service over there. So I went to a different location so they sent the phone to factory, they took one full month and the phone came back finally. But the bad news is that after one day the phone had same problem again. Not catching signals and actually the factory people didn’t fix regarding getting stuck. Totally i wasted $680 on the phone , $60 for changing the simcard three times and $10 for renting a phone. SO I wasted about $750 on a Samsung product which didn’t even last a month. So everyone when buying samsung products be careful.
Purchased a Samsun dishwasher from Futuer Shop in |Apr 2012. It stpopped working in October 2012.
It appeared the pump went as water was getting into the dishwasher but not going to the sprayer.
Called Samsung and reported the problem. We were told they would have a local repair person come out to have a look at it first.
The local repair company was having probelms getting paid from the middle man so they refused to come out.
After we reported that to Samsung they decided to give us a refund instead. They refused to do a store credit or replace the unit.
We were given a customer care person to deal with and that was when things got even worse. They did not arrange for someone to come and get
the dishwasher until after numerous phone calls. |They would not release the refund until they picked up the dishwasher. The company finally came and
got the dishwasher after numerous phone calls. One week later the refund had not been sent. They were not truthful about anything.
The customer service was a joke and they did not work with Future Shop at all on resolving the issue. Samsung is not a reliable company and the customer service is horrible.
I brought the mobile last month.
While hearing songs if i use my internet means i cant hear it continiously there is some distrubances.
Mostly it shows no tower symbol in my mobile only.
And it shows a message ” RESTART YOUR MOBILE AND USE THE SIM ” even the sim is already inserted.
If i put my mobile in GSM/WCDMA means it take more time to change the 2G to 3G or 3g to 2G.
I am not installed more applications but my the mobile speed is not good. Even it take more time to type a message.
My name is kaushik das , phone no 9835445609 , i bought a 22 inch led pc monitor on 9.01.12 from lalani computer Kolkata, serial no is ztz2hmbba01363. But last three months it’s giving me problem there is a huge patch on the left side of the screen and it does not stay on for more than 5 mins.
I have a Samsung 50 inch plasma TV,
I switched it on today and got a vertical black line left centre of screen I tried looking for help on the internet to see if it was a simple reset ?
but found this is a common problem.
the problem occurs on all screens i.e., video,DVD,pc,game etc.
I Have phoned the service centre they Quoted nearly £400 the warranty is out
Why should I have to pay such expense when clearly its a manufacturing
fault and no fault of my own please can you tell me that,
and maybe come to some sort of compromise, to restore my faith in
from a very upset customer
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to hear your TV has developed a vertical black line on-screen, and I can understand the frustration this must be causing you.
Since your TV is out of warranty and is not a model known to be affected by any manufacturing defects, we will be unable to authorise any free of charge inspections or repairs at this time.
If you would like to have the TV inspected / repaired, please contact your nearest service centre (details below).
The Repair Centre, 4 Grace Road (South), Exeter, Devon, EX28QE
Phone number: 0871 200 6625
the answer i got was unsatisfactory having to have someone collect my TV for a price and then look at it for a price then have it fixed for a price totaling more than a price for a new one, you only have to look on line for common problems with Samsung early models (using cheap parts) I am so upset with this I am no longer going to purchase Samsung ever again Samsung a so called major company, who i thought would have great customer care but who only care about taking customers money, I as an individual work very hard for my wages
and thought i was careful in choosing to spend (invest) that little extra to get the name and better product OBVIOUSLY I WAS WRONG
Dear Sir, I have purchased samsung mobile- model No.GT-S5302 at Sri Vani Mobiles & Electronics at Eluru West Godavari, Andhra Pradesh, India on30-09-2012. Today, I have lost my phone while travelling in bus. I requesting you to stop all services of my mobile.
Dear Samsung, I have you camera sl600 love it used it in my business. The the charging cord went bad. I called and with in 2 weeks they had sent me a replacement. I used it once and the next time I went to use it a yellow light was flashing and I once again contacted your company. via online chat.letting them know what the problem was after about 45 minutes that person agreed to start the process and I would get my part in 5 to 14 day. Now today for the 3 time I am being told that the ticket has been reopened and the part will be shipped I am really disappointed with the process for my replacement part.
As much as I love the camera I do not think I will purchase any more samsung products. I have been with out my camer for a month now and have missed a lot of wonderful pictures. Like I said before I use it in my business. I have copied the emails from Samsung for your reference.
I have written so many times to samsung now I feel the only way samsung will respond will be if i leagelly file a complaint against you . I had bought a galaxy R phone on the 4 of january from delhi ater one day the screen of my phone dissapeared on going to a sumsung service station I was assured it was a software problem and if I left the phone at the service center he would rectify the problem. Sure enough after two hour my phone started woring but only for a day .. now i haved mailed you at samsung support , called customer care a thousand times no one seems to care to solve my problem .
You dont want to respond be my guest now the first thing monday morning i will go to a lawyer and find out what can be done .you at samsung seem toooooooooooooooooo busy to tell me what can be done. A Multinational company like can deffintely fight a case .
I bought the samsung galaxy ace last august and when trying to end a call the phone didnot light up or respond to anything so within my 30 days took it back to car phone warehouse. Was given a new phone and its been nothing but problems it switches off which is not good to use as a alarm, and won’t respond till the battery is removed. It sometimes don’t let you end a call. Been back to car phone warehouse (just after my 30 day ended) and they done system update but phone is faulty and don’t know where to go from here. My friends said I should of got a iphone. Please Help.
Hi, I was purchased Samsung Mobile 3213 from Mobile Sales Center B-12 Kailash Tower ,sanjay Place Agra on 11-08-2011 bill # 7647 .After use of only 1 Week, the mobile automatically switch off after receiving call. Hence i submitted the mobile at its authorized service center “Samsung Service Centre, Spider Solutions G-13 Raman Tower Sanjay Place Agra ” on 16-11-2011 work order No.6943. The service center’s agent told me that the problem of software then after centers agents resolve the software problem but same problem as it is now till date in my mobile it is actually some other problem in my mobile so plz resolve my problem as soon as possible .
I want to make a complaint against the both on l ii) Spider Solution Service is very poor. I purchased a Samsung GT S5360 phone 3 weeks ago and the phone get disconnected during calls. Some times the other person cannot hear me but I can hear him. When I contacted the Samsung customer service center in Colombo ,Sri Lanka I was told that it is a software problem and they want a payment to correct it as I have not bought the phone from them. However when I showed the waranty I received they admitted that it is an International waranty but they wont correct it without a payment.
How can this happen with a new phone which is not even one month old. This is the first time I bought a Samsung phone. If I have to pay and update software every month what is the use of this phone? Are Samsung phones so inferior in quality? What do I do with this phone?
I had purchased a Samsung Television Set and for that matter, I have a lot of other Samsung products including TV’s, A/C’s and other Samsung products – several of them at my residence as well as at my Chamber. However, it pains me to write this letter insofar as one of the TV’s at my residence is concerned. It also pains me because of the manner and method in which a Company of your stature indulges in deficient services and has a very casual approach towards its customers. This attitude gives the impression that once an item is sold by you, your responsibility is completely discharged.
You will appreciate that the TV has been purchased by me for a valuable consideration and it would be expected that the same would work properly. However, a system problem started developing wherein the TV would revert back to the source without displaying any picture in the midst of a problem.
I accordingly complained to the Dealer from whom I had purchased the said TV and also to your Service Centre in Goa. There was no response at all to my complaint. I therefore followed up the same with a complaint on 11th November 2011 and the same was registered as Complaint No. 8436413091.
One Ms Preeti Gumbar from your Customer Support Team promptly replied to my complaint assuring me of a quick and most suitable resolution of the problem; however, despite her mail dated 12th November, no one attended to the TV so I sent another reminder in this regard. In my reminder of 12th November I also mentioned the fact that as there was no TV in the family room at my residence and in order to watch TV, I had no option but to purchase another TV as I had patiently waited for the Samsung TV to be repaired and there was no help forthcoming for the same even after having waited for several days. Please refer to my earlier mail dated 12th November 2011.
Thereafter, a gentleman by name Shailesh called at my residence, attended to the TV Set and claimed that the same had been repaired by replacing some part and an amount of Rs.3,100/- was paid to him for which a bill has been issued. However, despite this, on the very next day the said problem recurred which fact I promptly brought to your notice vide my email addressed to email@example.com inviting the attention of Ms. Preeti Gambar. The said mail was responded to by Mr. Prashant Kumar.
By my mail dated 16th November addressed to Mr. Prashant Kumar, I brought to his notice the fact that the problem had recurred despite the same person Mr. Shailesh having come over and repaired the TV the second time. In around 36 hours time the problem resurfaced and this time my mail was replied to by Mr. Abhinav Pandey who assured me the best of services. The words used by Mr. Abhinav Pandey were “without any prejudice”.
I appreciate that Samsung India and its staff would like to legally protect itself; but at the same time they should realise that there is a contract for the item supplied including an implicit contract for services and prompt repair of the TV Set. When the problem recurred again, I informed Mr. Abhinav Pandey on 18th November that the problem had recurred and that no one had as yet come to attend to the TV Set despite a lapse of two days.
Today at around 3.30 p.m. the same person Mr. Shailesh walked in again and after having examined the TV Set, said that this TV needs to be sent to the Service Office at Mala, Panaji, as it could not be repaired at my residence i.e. at site. What was rather disturbing is the fact the he volunteered to refund the amount of Rs.3,100/- which was charged towards the repairs and at home, he wanted the members of my family to accept the said amount which of course they refused stating that the amount had been paid towards a repair claimed to have been carried out.
I can understand that an item sold may face some mechanical problem(s) or some logistic difficulties; but going by the kind of problem and from what appears from the report of your Service Staff, it certainly is a manufacturing defect coupled with deficiency in service at your end.
I am sending my TV Set to your Mala Office at the address given to me by the said person Mr. Shailesh. However, I expect the same to be promptly repaired if this is possible, without any further delay whatsoever and sent back today itself. If this course seems to be impossible then the only course open to Samsung India Limited considering all these deficiencies and defects in the TV Set, is to replace the TV Set with a new one at the earliest.
As already pointed out to you, I am using several Samsung products which have not developed any problem so far except for this particular TV Set which seems to be ridden with a particular problem which is a manufacturing defect. I do trust and hope that the top management of Samsung India Limited will now attend to my complaints promptly and without any delay whatsoever.
ATMARMA N. S. NADKARNI
I purchased Samsung Chat 335 mobile from Sion on 10th April 2011. The set was working fine when one day (2 weeks back) the battery was heated abnormally and then it was fully discharged and the phone did not turn on after that. I visited the Sion service center on Monday 17th Oct and discussed the problem. Although I was telling the problem about abnormal heating of the battery, the person at the service center told me that the battery was fully drained and he has charged it now and I had to keep it on charging for 3 hrs and then it would be fine. I did as per his instructions but nothing happened and I had to visit the service center again.
Second time it was told that my data card has some virus problem and again was told to charge it for three hours. But unfortunately this time too nothing happened when I kept it on charging. So I had no other options but to visit the service center third time! And again same discussion and I was told that they have charged the battery again and it will start again after 3 hrs of charging. This time I had my charger with me and I connected it in the service center to make sure if it actually charges. But as was expected the battery was not getting charged and finally I was told that I need to replace the battery and since it is 1 week more than my warranty I need to buy a new battery.
This experience was really very frustrating as to get this answer I had to go to the service center for three times, long wait for my turn and then finally nothing worked!! I had to take 2 half day leaves for the same as the service center starts after 10:30 and then again waiting for my turn took 2 half working days of mine. If the real problem was conveyed at the first time, this could have been avoided. But the person at your service center did not understand that. I request, Samsung should take care of such incidences as customer has his own work and wasting so much valuable time/energy/money on such a small issue is really intolerable.
Also even after using the phone properly, if the battery was of such a bad quality that it stopped only in 6 months is really surprising. Not expected at least in case of a brand name like Samsung!!
In December 2010 I received a loan to start a business. I purchased a 50” Samsung Plasma TV, 2 Blu ray players, Home Theater (surround sound), a four hundred dollar “Craft” smart phone. It has not even been a year since I purchased any of these products!!!! 1.The TV speakers sucked from the moment I turned it on. 2.The Blu ray player quit working after about 5 months, then bought a new one and it just broke a week ago. 3.The surround sound only works when it wants to. And won’t play movies, usb, cd’s, mp3s. 4. The rip off four hundred dollar phone won’t do anything!!
I chose Samsung because it is supposed to be a well trusted, reputable name. I disagree!!!!! I have spent thousands on these products and I am extremely displeased!!!! I will never purchase any product from Samsung again. I will be taking my business to Sony and telling everyone I know how rude and unhelpful the customer service people are. I have thousands of wealthy friends and they will be informed about the scam Samsung is running, selling junk for hard earned money.
I purchased a SAMSUNG REFRIGERATOR RT32BDPR from VIJAY SALES DATED 14-8-2010. There is ice formation in the lower compartments and the vegetables get spoilt due to frost injury. I complained the same to Vijay Sales on 17-10-2011. The service technician Mr. Ilihas mob no contacted me on 20-10-2011 in the morning and informed me that I would have to pay service charge of Rs. 275 rupees and the amount of the parts. I asked him about the warranty with a brief discussion and told I would talk to my grandfather who is a freeze technician (ex defence)and get back to him.
I called the customer care no and spoke to Mr. Jitendra who gave me Mr. Ilihas mobile no so I could directly contact him. At the above nos I was informed that my complaint was still registered. When I spoke to Mr. Ilihas I was told that he had cancelled the complain. I reminded him of my conversation and he agreed to come and check the freeze the next day i.e.21-10-2011 at 5 pm. However he didn’t turn up and I called him the next day. Again he promised to come on 22-10-2011 at 5 pm but failed. On 24-10-2011 he even refused to pick my call.
My brother in law then called him and spoke to him after which he picked my call saying he was riding. He came at 5 pm on 24-10-2011. After sweeing the freeze he said that the sensor had failed and had to be replaced. He told me to open the doors of the freeze and switch off the current as the ice had to be melted before replacing the sensor. He promised to come on 25-10-2011 and do the needful. However when I contacted him he told me that the sensor is not available. We had a short argument as he had failed his promise and was trying to bluff me as I had asked him whether the repair would be possible the next day or not as my food would get thawed and his reply was in affirmative.
Then I was further informed by him that I was not the only person to get the samsung company services and my call had been cancelled and I could call the customer care again and register the complain again. With all the above mentioned methods used by the technical advisors I wonder whether spare parts like the sensor was really out of stock in a semi metro city like Pune?
Secondly without my approval how can my call be cancelled? First of all I would like to inform that we have many Samsung appliances and we believe in the brand name but after such services I feel betrayed. Kindly look into the matter and change the attitude of your service staff as such rudeness and cheating doesn’t suit an International Company with a brand name. Please don’t let me regret my decision of buying a Samsung product and change my mind in buying other brands.
For almost 3 – 4 weeks now I don’t have any signal at all and when I do have a few bars then the internet won’t connect at all… Now it says 1 of 2 things: unexpected failure or no network.. have tried calling customer care the call just ends as soon as they say welcome. tried mailing but with no effect. gosh am so fustrated! Okay so downloaded settings again, the list says that no settings are available for my phone, it can’t be because I have a samsung star. Can’t get any work done from my phone, these problems aren’t airtime consuming but it is extremely inconvinient. Vodacom won’t come back to me on this matter since I’ve called from a friends phone to report the problem… please help?
hello i’m krincy purchased a samsung B3313 corby mate 357492032823658 mobile on 31-dec-2010 in bigc now i got power supply porblem and i repaired on 27-09-2011 on big c very next day i got strip problem i went to big c and explained about my problem till now around a week my problem not yet solved and they gave me appointment after 1 week ,even i have warantty they want to pay 1200 for strip repair then i went to samsung service center because i got solved my power supply problem in bigc samsung service center suggested me to repair my mobile were i buy’d it. really worst service of samsung asshole mobiles of samsung
The Samsung Impression mobile phone is a Piece of S***… It constantly freezes allowing no reception or sending of text messages or calls. The only way to fix it is to shut it off and turn it back on which, completely, takes about two minutes. I know it doesn’t sound too bad, but once you have to do it about 2-3 times a day it becomes a little monotonous. Every other person I know who has owned or known someone who has owned this same phone experiences the same problem… And that’s not the only delinquent… Even after calibrating the touch screen, I still have to continually tap the same spot on the screen in order for it to register. Sometimes after exiting and reentering the menu several times.
This still isn’t even half the problems I’ve faced with this product, If you’re considering buying this phone… DON’T!
approx after 6 months from the purchased of the said LCD from former Samsung agent in Jordan , a small gray spot on the screen occurred . We did not pay attention to and thought that it is insignificant , however , the spot continued to get bigger and bigger and with time darker . today it is probable 10 Cm long by 2.5 cm wide. Called the agency in Amman- Jordan ( which I came to know that has been changed recently).
Over the phone call the support engineers tells me virtually( without doing any site or equipment check that the warrantee does not cover the Screen and that screen needs to be replaced at my own expense. Couple of days ago , I understood that a Korean technical team is having a one week free maintenance in Jordan . I called Samsung Jordan and booked for a slot . However , the support engineer called me today and tells me that there is no need for the team to check my equipment and that the only solution to my problem is that the screen has to be replaced at my expense at around 350 JOD.
To me , as of today , I have a serious problem with my 900 JOD worth LCD that has non-conformance problem that is increasing with time . I am a dissatisfied customer of Samsung who is reporting the following comments to the mother company –
1. Agent refused to entertain my request for the Free maintenance check by the expert team visiting Jordan 1st week of October 2011
2. Agent technical team Identified the problem and proposed solution VERTUALLY and believed this is enough.
3. Agent Did not cater for customer satisfaction and did not abide by the warrantee service policy that states that ” SAMSUNG’s obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself. ” and hence are breaching the Samsung Vision and Mission statement to ” Inspire the world , and create the Future” . Nothing inspiring nor future is promising with agent philosophy built on no solutions except you ” the Customer ” pay for our faults.
4. I don’t understand the criteria how agents are selected or replaced . To me the Samsung agency in Amman is not Customer Focuses by business focused ( i.e. not retain or generate more customers but generate more business).
5. I have deep concern about Samsung going back to the old era that Samsung management opted to move away from and provide distinguished , high quality product and services to its customers and position themselves as world class . To me , what I receive in Samsung – Jordan is not world class!
6. I am afraid that I might need to get my hammer and destroy the LCD I bought for 900 JOD due to the negative response and management of Samsung agent – Amman .
I had purchase samsung 32inch LCD TV(Sr No 12803PBS700386T,Model No LA32B550KIR) on 9th Jan 2011 from Famous Old TV Centre Thane.Right from first month i m continously facing problem with LCD Tv,its mode is automatically being change to PC mode and Volume is automatically changing also LED its blinking and Remote control is not being sense.TV goes in hang state not being detected by its buttons also.On calling Customer care muiltiple times service centre engg comes for visits and check it.Temporary problem gets clear for short time and repeats again.Its Back panel Mother board and Volume board is also being Change by Service centre Engg.still problem is not being Cleared.
Now I Required Replacement of TV not repair, because it is beyond Repair.It is manufacturing fault.
Purchased a 46 inch Samsung Lcd Tv 2 years ago from Sears, along with an extended warranty.3 weeks ago it would not turn on. had a sears repairman ck it out. He said he needed to order parts, and could install them next Tuesday, but if they came in sooner to call sears and see if they could install them sooner. The parts came in a couple days and we called sears and was told that they could install the parts in 2 weeks on Tuesday.Well Tuesday came and sears called and said they did not have a repairman in our area today, but could have a repairman here next Tuesday. Sounds like the runaround to me. Sears customer service is Very poor, or not at all. Samsung TV’s are not reliable. Buy something else from anyone but Sears.
I have had 3 Samsung Refrigerators. I had warranty on them and several times repaired. Each time I had to buy an new refrigerator at a higher price because the models were no longer in existence. I could not use the same warranty. I had to purchase a different one. My warranty for the third refrigerator is now expired and the refrigerator is doing the same thing not staying cold, coils freezing. This time the ice maker is not working. The repairs will be costly and the problems will continue. I talked to a Best Buy manager and he told me to call the geek squad for the repairs. He might be able to help a little with a new refrigerator but we would have to check on how much.
This is frusturating, costly, and time consuming. I never want to buy another Samsung again. They told me it was the best and they never had problems. I found this on the internet today. I hope it is not too late to join in a lawsuit. I just want a refrigerator that works. Thank you for your time.
I bought a Samsung fridge with freezer on bottom, Model# RB215LABP in 2009 from Lowe’s in Bakersfield, CA. The ice maker and the freezer has been a problem since the day they delivered the fridge to my home. I called three times before they would send a repair man in the first month of purchase. They kept trying to reset the icemaker over the phone with me. Vegetables in the crisper freezes, ice in botton of fridge under the crisper. Ice maker made ice one time since I purchased the refrigerator. Food in the freezer is half frozen and soggy. Ice is frozen on the inside back of freezer wall.
2/9/10 repair man repaired a defost problem with new parts…the refridge worked fine for about six months and the same problems begin to appear. On 11/2/10 I purchased a extended unlimited warranty from AMT Warranty Company, 2200 HWY 121 Bedford, TX. I have been trying all week to get them to send a repair man out to repair my refrigerator. Monday they said 48 hours, today is Thursday, I called them back they said next week before they could find a repair man in my area.
I remembered the local repair company who worked on the fridge last year called them to see if they did repair work for the Service Warranty Company AMT, Yes, they are a contract service company for AMT Service Warranty, I ask the local company how soon they could repair my refridge they said tomorrow Friday, between 1-5. I called the AMT Service Warranty Company back and told them that the local repair company could repair my refridge tomorrow between 1 and 5, the gal said I will have to fax them the work order.
We will see if they contact the local repair company. I will never purchase another Samsung appliance or service warranty from AMT Warranty Service Company.
My new Samsung refrigerator RS263TD has always leaked water that accumulates under the bottom drawer. I have had a repairman out 2 times and it has not been fixed. Now my ice maker has quit working and need a whole new one. I am very disappointed in this model and wish I had not bought it. It has been nothing but a headache since October when I purchased it.
Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, October 1, 2010. Samsung Refrigerator Owners File Class Action Lawsuit Complaint Against Samsung Over Alleged Defect That Causes Refrigerator Coils To Freeze Over. A class action lawsuit has been filed against Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. (hereafter “Samsung” or “Defendants”) in the United States District Court for the District of New Jersey (styled Jeff Weske, Jo Anna Frager and Darryl Myhre v. Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd., Civil Action Case No. 2:10-cv-04811-WJM -MF)
Alleging, among other things, that Samsung sold refrigerators containing a defect that causes the refrigerators’ coils to freeze over, resulting in the failure of the refrigerator to cool, which has caused consumers to suffer damages for lost groceries, spoilage and repairs, according to class action lawsuit news reports. The Samsung refrigerator class action lawsuit complaint reportedly alleges that certain Samsung French door, side-by-side and bottom freezer refrigerators (model numbers RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW).
The refrigerators are designed and manufactured with heated coils that are intended to prevent excess frost from developing in the back of the machine, but instead of preventing frost, the coils allegedly allow frost and ice to build up in the refrigerators until the ice clogs and/or disables the machine’s fans, making it impossible for the fans to work to keep the machine cool.
The Samsung refrigerator coil class action lawsuit complaint is reportedly brought on behalf of the following putative class members, unless otherwise excluded:
All persons or entities residing in the United States who own, or have owned, Samsung refrigerator models RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW and/or any other Samsung refrigerator model containing a defect that causes the refrigerator’s coils to ice over and the refrigerator to stop
Upon connecting a refurbished Comcast box to my 2 year old Samsung TV the box and the TV both stopped working. Liberty Ins. (Comcast’s insurance agent) advised me to call Samsung to diagnose the problem. Well Javier showed up and advised me that it was just the bulb and $150.00 but I can purchase one cheaper on e-bay. Yes the bulb was cheaper $85.00. BUT it was not just the bulb – if the tech would have looked further he would have read the problem on the front screen. I called back and Javier was scheduled to return – the tech did not know where the third fan was and actually could not diagnose the problem (he left the back off the tv and screws everywhere).
I advised him that if it was going to be more than $500.00 and it was not caused by the cable box I would be better off buying a new TV. Javier copted an attitude and left very rudely wanting another $89.00 service call when he still has NOT diagnosed the problem. I called Samsung and low and behold – I talked to Mike Bavetz, Mgr. and he was very, very, very downright rude. Mike Bavetz (who was not here to diagnose problem and had not even talked to me before) stated that I told the tech to falsify documents.
The nerve of that man – if Comcast is not responsible and if it was going to cost me $500.00 – I will be better off buying a new tv. I can not believe the way he spoke to me and accused me of asking them to falsify documents. Watch Out Mike Bavetz – don’t let the door kick you in the ass!
Unfortunately I have bought Samsung Refregerator 430 ltrs from DK Electronics yusuf sarai (worst dealer of samsung and a cheat). Recieved the fridge in very bad state the freezer door was full of scratches , freezer door can not be closed, bottle trey is broken,cooling is not proper. While fixing the door handle the engineer of samsung further damaged the freezer door. There is no response from the company even after repeated complaints at the call centre. The engineer Mr.Vipin Mittal was asking for unofficial bribe to fix these genuine coplaints under warrant. This is the standard of SAMSUNG & Their Staff that by harassing the customers they want to earn extra money unofficially and unethically.
Dear Sirs, I am writing to you from DMC Direct LTD, Estonia. In July 2010 we have bought 1408 Samsung printers model number ML 1660 from a supplier in Poland. Further we have sold all these printers to the our reseller. Unfortunately circa 25% of the first 100 printers our reseller sold to his end-users, where broken. Test print sheets had a black strips. In the interest of brand reputation we requested our reseller to stop selling . We have informed the Polish supplier regarding this problem and waited for his solution for this problem. We tried to contact to explain the problem essence to Mr. Zaremba (Samsung Poland) , informing him that it is necessary to exchange more than 350 broken start cartridges.
He promised us only 40 new cartridges as a total solution! First question was: how were we going to solve the problem of the 350 broken printers with only 40 replacement cartridges? (In fact we have received 30 cartridges). No answer. Second question was: who should test the rest of printers on the warehouse ( 1180 printers )? Answer was – it is not necessary to test the printers. Next question was; what should we do? Answer was: all is already explained. After we had sent him the first part of the serial numbers of the broken cartridges he offered to test the printers. We have no obligations to do Samsung printers testing.
However, we did it, because much time has passed, and the problem needs to be solved. We have send him back 325 broken cartridges with test sheets plus 17 test sheets of the cartridges, we recognized as broken after double checking -totally 342 pcs. Problem was solved in very long tome (from October 2010 till March 2011). In March 2011 we have received new cartridges 328 pcs. we received totally : 30 + 328 = 358 pcs. We tried to contact to Mr. Zaremba, however he ignores us and all discussions from the beginning where done across the third person who worked in Poland supplier company.
Main problem was that Mr. Zaremba did not believed us, that so big percentage of the printers are broken in the same time he did not do nothing to check this situation. In December 2010 he received all broken cartridges from us, and promised us to send us the new cartridges a.s.a.p. However we did not receive replacement cartridges until March 2011. During this delay the market value of these printers had reduced and my reseller had to sale the printers with the price what is 8,5 EUR lower than the price he had bought from us.
We have sent the complaint regarding compensation to Mr. Zaremba. No answer. The Person who contacted Mr. Zaremba explained to us that Mr Zaremba said that there are so many complaints and he did not see any problem with us and no problem with Samsung Head office- if we were to resend this complaint to you. Additionally he explained that he had given us 16 cartridges more than we asked for as compensation. But all 358 cartridges where used just for exchanging in broken printers. This is not a serious answer and it is very far from real compensation, we are complaining on behalf of both our reseller and ourselves.
Please look for 2 attachments,include the follow documents:
1. complaint, we have sent to Mr. Zaremba.
2. Accompanying document ,we have sent to Mr. Zaremba, together with the broken cartridges.
We kindly please you:
1. To understand with the specified facts .
2. To state an estimation to actions of Mr. Zaremba.
We kindly ask you to solve a problem with the compensation for us and for our reseller (who demands a compensation from us).
DMC Direct Ltd
Komeedi str. 5
Phone +372 6485 404
I received an SMS today saying “HURRAY!!Your mobile number has won 200,000.00 pounds in the ongoing SAMSUNG UK PROMO, For claims CALL +447435649642 or EMAIL: firstname.lastname@example.org. Aside from sounding like a complete fraud, the bad grammar and punctuation rang warning bells for me immediately when I saw this sms! May God, will lead all these Nigerians to hell. However, he will let them tell their friends about it, perhaps then, this stupidity will finally stop! This ongoing Samsung UK promo is definitely a Nigerian fraud out to scam us using sms messages. Be warned!
Hi, This is Priya Prabhu, I had purchased samsung phone on 3/10/2010 from Ramdev Mobile(Dahisar East). Its Samsung GT-C3303 SSN C3303gsmh IMEI: 359800/03/314524/4. The very 3rd or 4th day i gave the phone for repairing as when i use to click any application it use to get RESART.I CANT EVEN DELETE MESSAGES AS THE PHONE GETS HANG. Borivali Samsung service center people just formated the phone and gave it to me. Within a month again the same problem so i gave it to the same service center they again just formated the phone and gave it to me.
But still the problem was not resolved so i showed it to Andheri Sumsung service center the person there told me that the mother board is defective need to change it. Recently on 2nd week of April 2011 i gave my phone for servicing in Borivali Service Center. I was informed that the mother board id been changed its not even a month and the problem is started again. So what does this means, that samsung parts which are been used while servicing are fake or not original or the parts which samsung is providing is defective.
Its not my 1st samsung phone but how much ever samsung phone i have used has some problem which u people have fail to resolve. The mother board which was been changed is off so low quality that it didnt even worked for even a month. What kind of quality product do u all use which doesnt even works for atleast 6mnths without any problem? Or was it a previous repaired motherboard which was been installed in my phone?
Samsung LCD tvs are garbage and they take a dump just after the warranty expires. Google samsung tv problems and read the TRUTH about these JUNK tvs. Buying samsung is like playing russian roulette that you won’t be screwed. Samsung screwed thousands of it’s customers, and it will do the same to you. They don’t build a quality product and most people know this to be true anymore. After reading many stories online I see that others not just me having similar problems. I am not alone with this and will not buy product of this poor quality again. I really enjoyed my LCD TV and thought the quality was decent. DON’T LET SHAMSUNG SHAM YOU! DON’T BE THE NEXT SHAMSUNG SUCKER!
We Bought a Samsung American style Fridge freezer in 2006, and have had an engineer come out to fix a fault on it on the 24th January 2011. This is the same fault as was featured on BBC Watchdog, and is covered under the extended warranty. We woke up this morning to find the fridge freezer now blows all of the electrics in the house, and cannot be used at all. It is a Sunday and I am unable to find a Samsung emergency telephone number open on a Sunday, which I find unacceptable. Due to this poor customer service from Samsung we are likely to lose all the food in the fridge.
We used to regard Samsung very highly, as most of our electrical products are made by you, including TV, blu-ray player, mobile phones, camera and camcorder, however regarding the problems we’ve had with the fridge freezer and customer support our confidence in Samsung has been diminished and are unlikely to buy further samsung products.
Dear sir, I had purchased notebook Samsung NP ND10, before a year I had problems. It was under warranty period so I went to grant road service center, express digital systems, on lamington road opp minerva cinema. My Samsung notebook had keypad noise problem so I gave there work order number is 9540,dtd 17/8/2010. Notebook was recd by nisha madam but since that date my problem has not been solved,I went to that service 20 times but no response. I went there and contacted Mahesh, but Mahesh is saying we are not responsible ask to Samsung.
They say that our work is to sell material not to entertain u people, why u purchased Samsung u should purchase sony,this is the response u sales person give of Samsung ,and even they r not ready to talk to us. So kindly look into the matter and solve this problem and notebook is also there at present in service center waiting for u response. Yours respectively, Dinesh parmar [email@example.com]
I would highly suggest you research Samsung TV’s before you go down that road. Samsung TV’s are one of their biggest complaints. I also bought a Samsung TV and will never buy a Samsung product again. As far as your situation, new TV’s typically come with a 1 year warranty. After that, you are responsible for any repair costs. I really don’t think you have much of a court case, but I’m no attorney. The TV is also a year old, so asking to refund the entire $2000 is a bit unreasonable. If your TV was still working, it would only be worth roughly $500.
A samsung model galaxy S I9000 was lost in transit on 6th feb 2011 in and around pune city at about 5.10 pm while traveling. the tracker was not activated but gps system was running. THe IMEI no is 351751048677218 which was bought on 14the Oct. 2010 at pune the cell was stored with imp date. pl help me out. thanx. card of idea no. I bought new samsung Galaxy R on 1st jan 2012 very next day cell phone was not geeting ON then i gone to that shop from were i bought. He removed my phone battry then my phone was switch ON. From last 15 days i am facing a problem my cell phone is getting switch off and switch ON every time i cant remove my phone battry and put.
Then day before yesterday i gave my cell phone to the shopkeeper from were i bought my cell phone. I dont know what he did he said he will update and will give. Today atleast 4 time phone got switch off i have to remove my phone battry and put and make it ON it really pissing me off. I requst you to replace my phone. I dont want this cell. I dont have time to remove battry again & again.
We have now had to arrange for an engineer to come out to our Samsung fridge freezer again this being the third fridge/freezer we have had in the last three years this one lasted eighteen months. The company you use for repairs advised us that an engineer would phone us today before nine thirty and tell us when to expect him. This did not happen and by three o’clock we phoned the Samsung engineers department who told us he would not be coming as he had broken down this morning the fact that no one bothered to contact us and let us know was most annoying.
More annoying is the fact that Samsung seems unable to make a fridge/freezer that will last more than a few months. We have had to throw away a lot of frozen food as well as fresh over the last three years all due to the bad design of your product. We are again without use of a fridge/freezer and would like some form of compensation for all the inconvenience this has caused. If this product has to be replaced again I do feel that a reliable model should be offered and a loan of at least a fridge until such item can be delivered. I will never again be able to trust or recommend a Samsung item.
Sir, I am using most of the items of samsung only like TVs, washing Machines, Freezer (double door with ice dispenser,purchased recently with smart Oven and leds for my son also), DVD etc. I have purchased Samsung LCD LA40A610 on Sep, 2008, on 5/2/11 there was problem in picture quality. your representative has come today & inspect & informed that either display card/screen to be changed. for that @ rs. 5500 orrs. 40000 is the estimate. I am very much surprised to know this. Just on SAMSUNG name we purchased & even recommend ed to others. Recently my brother in law has also purchased Lcd at valsad, Gujarat. Even I have very old crown tv at native place & even today in working condition. Pl. Look in to the matter & help me. My complaint no. is 8422149323.
I purchased Samsung Galaxy Tab in the month of November 2010 for a whooping 37000/- after the dealer Mobile store Basaveshwarnagar, Bangalore promised me few gifts within a week like Leather case, Bluetooth headset, memory card with map my india application and a samsung bag. Later my problem started. Both dealers and Samsung people were so careless that they were avoiding my calls or were giving stupid reasons for the delay like the gifts are in transit blah blah blah…
One Mr.Ranjit from Samsung was so rude with me forgetting I am a customer. after ALL hue and cry with repeated calling for hours my gift reached me on 28th dec 2010 (there is no explanation for the delay from SAMSUNG).The gift included a leather case and a bluetooth headset. One more thing i need to highlight is that other customers who waited for so long got some more extra gifts like car charger etc. I dont know why I Didnt get. Samsumg should vow me a explanation. I am sure they dont care about this. At the same time I have not received the 2 gb memory card with map my india application till today.
Again the blame game is on between dealer (mobile store basaveshwarnagar, bangalore)and samsung. Folks you tell me what shoukld i do now. After waiting so long a prestigious sompany like samsung are behavibng like fraud cheating their customers in day light. Kindly some one help me to post this to samsung heads who cares for customers and take action against dealers like MObile stores who cheat customers in this fashion.
The controls for my P2570 monitor never functioned correctly but the picture was fine – for the first 6 months. Then the monitor would just go white. After taking it to an authorized repair shop both the technician and I have been frustrated in trying to get a repair part or even the status for one from Samsung. The Samsung ‘customer service’ line said the same thing: they could not provide a status or confirm that the needed part would be sent. After suggesting this was not an answer and requesting it be escalated to their supervisor I was advised – ‘No! You will just have to wait until the system delivers the part.’
I am extremely disappointed in Samsung – their monitor and perhaps more significantly their lack of customer service. For me the Samsung brand now means: do not buy!
My phone is a S8300, lovely phone except for one thing, it does not have software which works with windows 7. In fact no Samsung phone works with windows 7! I cannot use the phone as advertised ( ie that i will be able to download pictures, connect my laptop to the internet, upload data to my phone etc). It is now basically just a phone and not something valued at R 8000, I would have to downgrade my laptop to Windows XP or Vista to use the phone ( both licenses costing in the R 1000’s) or purchase a bluetooth dongle in order to use the phone properly. Neither of these things were specified and I feel Samsung is responsible for this!
I am beyond frustrated and disappointed with Samsung. What started as a carefully thought out and planned purchase has been a series of frustrating tech support phone calls and finger pointing between Samsung, Cox, Hulu, and Netflix, a consumer nightmare. Sadly now, all fingers now point directly to Samsung. If I could, I would return this TV but am now past the return date and at the mercy of factory authorized repair persons. I am not looking forward to having a two-month old television repaired just as a new car buyer would not want a transmission replaced. All faith and trust is now lost in this product and Samsung TV’s.
I purchased a Samsung mobile phone about a month ago from the store in the mall. It was really expensive, but I really wanted it. Last week the touch screen stopped working, and so I took it back and then sent it in. Samsung customer service told me yesterday that it requires a “special” part that isn’t even in stock right now. Now it is going to take 10 more business days just to wait for the part to get in? How can samsung sell a high end phone and not have parts on hand to fix it, if you don’t why are you selling the phone like that? Instead of replacing the phone for me, they keep delaying things and making me wait for more parts. All the while I sit here and suffer because I paid for a phone that I can’t use. I bought a samsung mobile phone, paid for the warranty, and have my receipt. After 3 weeks this needs to be made right!
My brand new refrigerator that was just purchased had a hole in the back of the ice maker and leaked all over my brand new 3/4 inch hardwood floors and ruined them. I just had them installed at a cost of $10,000. a man came out took pictures of the floor sent them in to the complaint department and verified what had happened and that the refrigerator is garbage. The complaint department called my wife was very rude to her told her we had to pay the $3500.00 cost to get the floor fixed and they would reimburse us. I don't have the money to fix them and then he told us that is tough. When asked to speak with a manager he hung up. I will find the money some how to sue this company for all of the aggravation, rudeness, and damage they have caused. Also Samsung is garbage the complaint department a joke and I will never buy this product again and promise to tell everyone I come in contact with what a terrible company and product they have and not to buy it.
My Samsung dishwasher leaked through floor damaging finished ceiling in basement called repair, spent 2 hrs waiting for answer sent repair out, aggressively pulled dishwasher in/out and while doing so, jammed the wiring and ripped wires. Initially only a hole in dishwasher tube. Waited 3 weeks for second repair to be scheduled. Overall 4 weeks trying to contact Samsung. Each time waiting over 2 hrs on hold. Finally received call for repair and scheduled. 11 MINUTES after I hung up, received an email stating repair was cancelled. Waiting now over 1 hrs on phone trying to find out what happened. This is a horrible disaster. I spent 50 mins talking to Samsung customer service department one time being asked by same representative to repeat my address and name. Said needed to confirm. Service is horrible.
If I could rate them no stars I would. We bought a Samsung Washer/Dryer. Within the first 3 months the washer stopped spinning. We had to wait a week for the technician, when we told that we had to replace Dampeners, Motor, Tub, Ring, and Motherboard. In other words the whole dang machine had to be rebuilt. I called Samsung as we believe we deserved a new washer, not a rebuilt don't know how long it will last washer. Although total time on hold and with customer service was 3 hours, the customer service rep was borderline cordial, handled our situation with complete non-interest, read responses from a book. Basically we were told under no circumstances did Samsung have any responsibility to step up and bring us a new washer. Their only responsibility is to repair. If the washer was older and had less to be replaced I would agree. This is not the case, nor is it acceptable. They came to do the repair, and something else broke so now we are waiting on another part. Total time of inconvenience being unable to efficiently do laundry in our own home so far, 4 weeks. When asked how they plan to compensate us, "that is not our responsibility either". We also were made aware that they don't recycle any of the metals or parts that are taken from these machines. We are now considering changing our phones and televisions as we have no faith in Samsung as a company. They care not about the individual customer nor do they care about the environment.
I recentaly bought an samsung S6 phone, about a month ago. ever since i have been having problems with it. first it will not connect to the wifi and then when I topup the phone blank off for an entire weekend. And last but not least the camera was taking out blurry pictures. when i asked for the phone to be replaced you refused. I did not pay $5,400TT for a recondition phone, I paid for a new phone. could you please tell me why you are refusing to change the phone?
I called for update inquiries to s note on galaxy 10.1 since it was not functioning the same as the previous tablet I hadof same model. I was referred to signature service where I was told since no warranty and my issue was software related, I could purchase this service that offered virus protection and mal ware protection, backup service and 24/7 customer support for all devices connected to tablet including network.
After purchasing service protection for $49.00 plus $14.99 per month, the technician did not resolve the issue. I fixed it myself. Then I asked about the virus protection, malware and backup service. How do I get that? I was told that is not part of the service, sorry you were informed incorrectly, the most we can do is offer you two months of free service. Cancelling is not an option. Supervisor said I'm sorry but I will get with the representative that told you that and correct it but we will not refund your money. Even for misrepresentation. I argued that the service conditions I agreed to is not what I am receiving, still no refund. To cancel it will be $75.00.
I contacted Samsung by email on September 14th regarding a Wireless Audio Sound bar. I purchased this item for my husband in November 2014 for my husband who had just undergone an operation for cancer. It's suddenly started sounding all warped and then stopped working. I took it back to the curry's store that I had purchased it from but because I had lost my receipt they where unable to help me. They advised me to contact Samsung with the model number which I did. I had an e-mail back saying that they would contact me shortly. In the meantime my guarantee is running out and I really don't know what to do.
I purchased a Samsung bottom freezer refrigerator and have had nothing but trouble with the ice maker. It took 3 service calls to get it working the first time it stopped making ice. It has stopped making ice every six months or so ever since, will make it for maybe a month then stops again. This has gone on for over three years and frankly I'm darned tired of this. It was an expensive appliance and should work better than that. I'm also tired of having to fill ice cube trays. Even though it is not under warranty I still think Samsung owes me a free repair on this problem. I'm 73 years old and just want what I paid for.
I am a commercial and residential designer. I have located your products in every home or commercial environment I have designed or built. I have Samsung in my own home or would have never suggested it for others. There are just two of us at my home. The television (I bought five) including new ones for my Dad battling cancer. I now have so many lines across the one in the family room, we cannot watch it nor can anyone else including my five grandkids. I complained to Best Buy where it was purchased. I do a tremendous amount of business with them. NOTHING! They just said that it happens all the time. Buy a new television.
Seriously! That is the stance Samsung wants to take when the product they are selling is a rip off to the public. I have never been so disappointed in a company that could just simply resolve the problem. The problem does not exist because the television gets 20 hours of time a day. This began almost immediately. If I don't get some other response other than someone saying "CANT". I will post on my linkedin and my facebook as well as my corporate website that no one should be ripped off by buying or purchasing any Samsung product.
Ref No. 8213805665 - Friday 10/7/2015. My complaint is not about your Technical Support Officer who could not have been more helpful. She spent a long time on my issue but we came to the conclusion that my device is not supported by your software and therefore what should be an easy matter to resolve remains outstanding. I have a Samsung Galaxy S4 which is just about at the end of the two year contract. I am reliably advised by various Sales people that the S4 has some known issues, and mine has certainly been subject to them.
The battery has been replaced as it was faulty. This was done by Optus (I think) and there is no recurring issue. The pins that allow the charger to be plugged in dropped and I was unable to charge the phone. This occurred recently whilst we were in the UK so it had to be fixed then. I now get a blank black screen on a fairly regular basis. A gentle tap will remind the phone what it is supposed to be doing and will return the screen to normal. Not a good experience.
However, the handset has now been replaced but we cannot back up the data from the old phone to the new one. This was the issue we were trying to fix today. I cannot believe your software will not support this phone and I would appreciate your comments at your earliest.
No time to explain. This is in SanJose Costa Rica Service Center located in Uruca. it is the worst service I have ever received. My Samsung Galaxy Note is still with them. it would not charge and it is given for repair. Their technician if any hides behind the closet and is not available to talk or answer any question. The rest at the counter does not know what is going on. The manager was not of any help either. I have no idea if they will be able to repair the Note or are even interested in doing it. I am so fed up dealing with them.I hope your Main Center will look into the matter and try and set up a more efficient Service Center in SanJose, Costa Rica.
I purchased a samsong galaxy 3 tablet, it is still under warranty. I have had to return it 3 times as it wasn't working properly, the last time it was sent back it had a cracked screen, I have now been waiting 6 weeks,,when I try to call them they keep fobbing me off and I am not getting any where.
My husband and I purchased Samsung laptops 1 1/2 years ago. My husband's latch on the screen broke last week. Best Buy said it would cost around $140 to fix. The same thing happened to mine today. We are on a fixed income and in our mid seventies. We cannot afford to get these repaired. We treat our belongings with care. We just wanted you to know we are very disappointed with your products. I would appreciate a reply regarding this matter. Thank you for your time.
I installed the "update" on my Samsung Galaxy 5 and it turned my phone from a user-friendly device into an absolute nightmare. I swear whoever thought this one up was in the pay of a rival company.
I fought it for two weeks and in absolute frustration went into the local Verizon office and asked if there was any way it could be un-installed. The Verizon guy said no, since it was Samsung's update they could not remove it.
Then I tried finding Samsung's customer complaint contact information online. Another nightmare since I have neither the time nor the patience to spend hours on hold to speak to someone to whom English is, at best, a third language.
I have this phone without charge through my work...and no charge, right now, is about what it is worth. I actively hate that thing and I used to be very happy with it. My boss has the same phone and has had the exact same experience. When device upgrades are available through Verizon, they will NEVER be Samsung again.
If you haven't installed the latest "update" -- don't!
My husband purchased a Nexus 10 tablet for me, before the 1 yr warranty was up, it died. Samsung has given me nothing. They have switched me from person to person, department to department, even country to country. They are awful in customer service, don't want to help, and now I am stuck with a tablet that does not work, and they tell me it was manufactured in Spain and I will have to call Spain and mail it back to them.
Don't know how I could do this as they don't even want to talk to you, let alone return phone calls. I am thoroughly disgusted with Samsung. Have contacted my credit card company, better business bureau, next is consulting with a lawyer. I will never purchase anything Samsung ever.
Bought Dishwasher in 12/02/2013, start having problem in 06/2014. Called Samsung make the appointment, first 7/08/2014, second 07/24/2014, third 07/31/2014, fourth on 08/05/2014, fifth on 08/13/2014. Since that We still are having problems. On 05/05/2015 called, and Customer Service Representative refused to help me, telling me that the product is out off warranty and We need to pay for Repair. It's Repaired 9 months ago and at least have 1 Year Warranty for job what the Did.
Customer Service gave me Case # is 5111401906. Last Year We asked if the Company just replace the whole Unit, but the refused. So, what should I have to do?
My samsung s4 has been getting hot while on charge. Today I went to read a txt while handset was charging it was so hot I dropped it. I phoned EE and they said it was a common fault I could either send it off or pay £98 to end contract and get a different phone. I have heard some of this style of phone has caught fire with this issue. I have 4 children! I really do not want a dangerous phone. Me and my husband have the same phone and we have never had any problems with Samsung mobiles before just the s4
I have a Samsung laptop. A screen came up that looked like a serious bug. I called Samsung and got rerouted to Samsung signature service. they told me they had to go into my computer remotely for a fee of 50.00 and a sign up of 29.00 a month. I was very as I upset as I use my computer for work so I agreed. they read the terms very fast. I figured I would cancel the 29.00 a month later. They were very rude about everything. It was a big scam to get my money. When I called to cancel they gave me a hard time and said there is a 75.00 cancelation fee . I did not hear that from the rep as she said it very fast and low as I'm sure they are trained to do. I will never ever buy another Samsung product ... I feel so ripped off and taken advantage of. Shame on you Samsung !!! Also I hate my laptop. It has never worked well.
I called and got someone to come and check my dishwasher. They came on April 6. The guy said he couldn't find anything wrong with it and asked if we wanted to pay 80 bucks for the visit or 160 and they would come back if it was still not working. So I paid the 160 and had to call them back. On April the 29 another guy came and checked it and said it would take 300 to fix it. If the first guy had told us that we could have saved some money. We are very disappointed with this.
Sent sons samsung galaxy tab 3 for repair as was not charging they have said it is misuse and not covered by warranty I dispute this as wear and tear due to the ports being notorious for messing up not happy at all will not buy another samsung product as they are total robbing gets and I used to think the world of samsung but definetly not anymore samsung suckers and rubbish after sales service
I have a Samsung Galaxy s4 and have had it for about a year and thought it was a great phone until last week. It updated the software and since then my phone keeps turning itself off and won't turn back on for about ten minutes. It also freezes a lot and chucks me off the Facebook app quite a lot. Also the same thing has happened to my husband's phone. Since the update, he also has a Samsung Galaxy s4. Please can you tell me how to fix this problem or what you intend to do to fix the problem as my phone is pretty much useless to me now and am not happy at all!?!?! I look forward to hearing from you
I bought a Samsung washing machine two years ago it stopped draining out water whilst under warranty the guys came and said its a plumbing problem I unblocked my pipes but still every time I'm doing laundry it keeps on jamming I've several times cleaned the drum but honestly I have never enjoyed this product it stresses me more that relieving my burden. Please help.
I upgraded to a Samsung S6 but am regretting ever doing it. My experience with a Samsung product is bad . We bought my daughter a Samsung Galaxy Tab 3 for school purposes BUT it has been in for repairs 3 times already in 1 year. 2 years ago I upgraded to a Samsung S4 but I did not have it for 7 days and it started giving me problems. I have had to take it back to Vodacom 2 times already as the cellphone becomes hot. It is in the repairs at this very moment as it just switches off. When upgrading I did not want to upgrade to a Samsung cellphone again but my husband and son kept saying that I should BUT honestly I regret doing it as just as with the S4 the S6 has gone back to Vodacom before having it for 7 days. What upsets me the most is that I am without a phone at this very moment. I asked Vodacom whether I could rather upgrade to a S6 Edge but was told that I would then have to pay an about of over R2600 which I don't have.
Approx. 5 years ago I purchased the Samsung SC8442 Vacuum cleaner. After about 2 years the hose connector broke and I had to purchase a complete hose assembly. The same part has now broken again but not wanting to purchase the complete hose assembly again, I requested just the end hose connector from 4Ourhouse. They sent the wrong part and cannot supply the correct one, which to my mind is a very bad design. I am very disappointed with the after sales service and would never buy nor recommend any Samsung product.
I have a Samsung Electric Range purchased in Dec 2013, and I need the glass cooktop replaced. It has been shipped to me 5 times and each time it was broken. Since they could not get the part to me in one piece they cancelled my order and suggested I try ordering it from somewhere else. The reason it was broken was due to insufficient packing by the Samsung warehouse. I even have pictures of how it was packed. So what good is it going to do for me to order it somewhere else when it will be basically coming out of the same warehouse, probably insufficiently packed?? I tried to get a phone number to call and speak to the shipping manager at the warehouse but not luck on that either. Basically, I have a range that I cannot get a cook top for now. I am NEVER buying from Samsung ever again!
I have had an on going issue with my Samsung Galaxy S3 since January. I have had it replaced 6 times by my insurance company. I get an error message saying "unfortunately contacts has stopped" after numerous calls and live chats and lots of fiddling with settings I have also had 2calls from the remote service team. They also fiddled with various settings but approximately a week after each session the fault came back. On Friday 17th April 2015 another remote service call was arranged for Saturday morning between 9am and 12pm. No one called, so I went back to the live chat to find out when they would call and was told they weren't going to bother to call me because they can't fix the problem. I am thoroughly disgusted that they thought it was fine to let me wait in all morning for a call that they had no intention of making.
Each time I have had to wait around for over 3 hours for the call so they were well aware of the issue. They also asked me to take a screenshot when the fault appeared and send it to them, which I did. They said they would then be able to investigate the issue which they clearly aren't going to do. I emailed to complain and ask why they had left me waiting but just got a reply saying sorry you are not happy, better luck next time! First they told me it was a software conflict now they are saying the phone is faulty. I'm surprised that all 6 phones I've had are faulty. I've looked it up on the Internet and there are lots of forums reporting the same issue. Perhaps Samsung need to recall all their products if so many people have faulty devices. I am disgusted with the lack of customer service. They clearly do not have any regard for their customers judging by the number of unresolved complaints on this site.
They have asked me to send in my phone for repair but I do not believe they can repair it as I have already had 6 replacement phones so clearly there is an issue with the product as a whole. They told me they can not resolve the issue by remote as it is an intermittent problem so I do not see how they can repair a "faulty" phone when the issue is interimittent as I will have to do a factory reset when I send it back which then clears the problem till the next time. I asked customer service to escalate this matter to a formal complaint and that I would like a reply that specifically deals with my concerns, they just replied saying write to an address they gave me, hence why I have turned to this site. I believe with anything in life it's not about things going wrong it's how you deal with it and what a company is prepared to do to put it right. Clearly the answer from Samsung is absolutely nothing.
I was thinking of upgrading next time to the latest Samsung phone. That definitely won't be happening and I shall be warning all my friends to steer clear of them too. I have an apple iPad and apple are absolutely fantastic when it comes to customer care so perhaps it's time to make the switch to an iPhone too, at least I know they won't just fob me off and try to ignore my genuine concerns. Perhaps Samsung could take a lesson or two from them.
I have bought "Samsung Star Pro GT-S 7262" last year 2014.But, now i have faced problem mobile set are hanged. I also visited to Samsung Customer care center Peshawar. No positive response receive. I am brand loyal customer now i m really disappointed from this company.
I had a technical problem in my smart phone S3, then I called the customer service in Egypt, they told me the available service centers. I went to the store, they told me it will cost 250 EGP, and I agreed. Then I was surprised that I have to leave my phone for at least 72 hours. When I asked about the other store, they told me we don't know, we are different companies. I came back to the service center hotline, I was surprised again he doesn't know in which store the spare part is available, and I should go to each center and ask myself. I can't imagine a very bad customer service from a well known global company like Samsung. Really they don't care at all about their customers in Egypt !!!
I have a Galaxy S3 and recently it has been performing TERRIBLY!!!! I charged it overnight and its battery went from 30% to 7%!!!!!! and then i thought that the charger may have been out of place so i took it and plugged it in for about 6 hours and the battery went from 12% to 36% and the moment i plugged it out to reinsert the charger, the battery further dropped to 34%!!! Last time it would charged VERY FAST in just over and hour it would be full batter even if it was from 0% even when using it while charging but now its TERRIBLE! THIS IS REALLY MAKING ME VERY PISSED! Not just this, the battery life has also not been good, dropping 1% every 2 minutes when im playing a game and dropping 30-40% overnight when i dont charge it!!! PLEASE FIX THIS PROBLEM SAMSUNG. Also, i have tried many things to fix the problem, change cables, system dump, cache partition clearing, changing battery but none of it worked so PLEASE FIX THIS!!!!!!!
My husband purchased a four piece package. The oven, microwave, dishwasher and refrigerator. We moved into our new home and everything looks beautiful. I now have to begin with the bad part of the story. Beginning in the fall the first problem began. We had the technician come and look at the dishwasher the water was showing around the outside of the dishwasher, and the dishes seemed to be wet after the cycle completed. The dishwasher had to be replaced.
Second, the RF28HFEDBSR refrigerator has been given us problems also. The ice maker had to be reset on numerous occasions, and we stopped using the crush ice option. The second visit from Robert Fisher was to replace the motor-auger after coming a second time. The ice-maker continues to be a problem. The ice-maker is so loud, and we both work different shifts, due to our careers. The icemaker can be heard from across the room,and the fan inside is not quiet. We have had the specialist assist on how to calibrate the oven.
Making a ham or even for turkey and dressing takes twice the amount of time that is recommended on the labels. April the 9th my husband was asked if we wanted to replace or repair the oven. Alison from the executive office had us fax over the copy of our receipt to 1- 864- 751- 2882. Allison stated it was still under warranty, and there was no replacement charge. I was called by Lake Electronics to set up a repair time. Kaela from Samsung confirmed we were not getting a new oven. We had to have it repaired first.
Greg the technician replaced the sensor on the oven. Greg and I also read the manual to calibrate the oven again. The technician "Greg" stated in class he was told it takes up to 45 minutes to pre-heat the oven for the best results. I am sorry when I set the oven and it reached the desired temperature ,I expect it to be ready. This is not the way anyone should be treated. I would really like to replace all of the Samsung products please. The second set of appliance that were delivered which I will not discuss the brand. We have not made any repair calls for the second set of kitchen appliances on the same "Best Buy receipt.
Samsung representatives include the following:Nina 8/5/14 #2128845326, Robert Fisher-great technician,Robert 10/22/14, Rose Marie 10/24/14 Reference#2130843642, Nina 10/28/14, Peter 11/29/14 Reference#4127797470;12/8/18,Linda Reference# 25087867,Angel, and Gregg-Technician.
ordered Galaxy A3 6/4/15 for my daughters birthday, next day delivery. According to the tracking was despatched 7/4/15.out for delivery 8/4/15. I did not receive it. Phoned Samsung no help very rude, said it had to be investigated. Contacted UK Mail, same response, they have no record of my phone being delivered, told me call Samsung. Have made to date 22 calls to Samsung, they keep promising to ring back, they never do, called UK Mail 14 times same respond. Sent all information, copies of e-mails, order no. Proof of purchase, a copy of a note put though the door 5 days ago from UK Mail delivery driver, says sorry he didn't deliver to my address. I have spent £200 on a phone I have not received. They won't replace the phone or refund me because they have to investigate . Terrible service, they have had 11 days now to give me a refund, still waiting, they are quick enough to answer the phone if you are buying not interested if you are complaining. Will never buy from Samsung again. Have now contacted Trading Standards and Watch Dog.
Here i am sending a complaint against a Samsung mobile device. Actually this complaint for my friend he purchased samsung 1200 black, imei no 35189806-5808364 dated on 30-06-14.The phone is not working properly they first change mother board after that it shows complaint again but the service executives attitude was very bad, they said that we can't give you service. This phone not working. We want a resolution urgently from Samsung!
I bought a Samsung washer also took out extended warranty. 14 months later the pump went out. The pump has been replaced 3 times the control panels have been replaced 3 times the motor has been replaced. I have over 9 service call receipts. The last technician called Samsung and made an assessment that it was not repairable. Samsung told me they would see about getting a replacement for my washer. I have gone through all the steps they asked me too with not progress. My washer has been out of order since mid Dec.My extended warranty is still good until Oct. I HAVE BEEN PASTED FROM ONE PLACE TO ANOTHER. Please don't let this be the integrity of your company. The tech's all said your products aren't worth buying, don't prove them right.
I have bad screen problems and service with my galaxy3. I sent it in because I had a warranty. It took 23 days to get my phone back. They sent me a damn used phone and my service is aweful. I expected a new phone like I was promised. This phone gets very warm in minutes. I expect what I paid for and the 23 days to get my phone back is unacceptable. It wasn't until the GM from walmart called that they finally overnighted me one. A used one! I would like a new phone. Got that Samsung? A NEW phone not your used, sloppy seconds.
Got a samsung S4 zoom phone about a year .ago. Have not been able to get hardly any service out of it. We have had the phone company checking the line several times . They have rebooted it from the phone company, checked towers and still it is not doing right. We have to go outside and walk around to get any service at all. Messages sometimes come through an hour after it was sent or sometimes not at all. Sometimes call won,t even come through. All other phones here which there are 3 are not having any problems . I'm at my witts end trying to use this phone. Can't afford another one right now but am very very un happy with this one. Just wantd you to know that it is a lemon. I probably won,t be getting another samsung nor will recommend them. Up until now we have used samsung products.
My mobile galaxy duos grand 2 went on restarting mode again and again. i went to service center on 8th April at sharaf DG metro stn. and they said some software issues and they told me depend upon any issues technician will give me a call. From that day till today I haven't got any call and when I went today she said its done and she took sign on invoice when i checked it I found it same....than she turned the issue into battery and she said battery is not original and again she went to other person(staff technician) sitting there and he said motherboard has gone and it will be 550 to 600aed. Issue its not about paying money for my mobile its about trust, they didn't bother to call to customer as they said for technician and on top of other its shows unskilled and untrained way of changing problem other to any other issue. I always trust Samsung but this is highly unprofessional way of dealing.
I purchase a Samsung Refrigerator model pin 2012 and I have been very unhappy with it. The handler on the bottom freezer is constantly coming off. Seems like you could have done something more technically appropriate so this did not occur. Because of this, I am not likely to provide a positive recommendation for anyone to by a Samsung product. Precious to this I have always been happy with the products I have purchased. I am sorry now that I purchased this refrigerator.
Hi my name is shelly coleman i emailing you as im not happy about the way i was treated on the phone.
I called on 25th march 15 bout 4.30pm i was calling regarding my repair on my mobile i sent my phone to yourself as i didn't have any sound when recieving text messages but on the settings it was on loud, then a few days later my screen went blank but i could still recieve incoming calls but i couldnt do anything so i call samsung and they told me to send to you, which i did. But when i open my phone back up their was a letter inside saying that they have tried to call me to tell me that my phone was not covered by the manufacturers warranty and apparently i said i didnt want to pay. well i can asure you that i did not recieve any phone calls. ( apparenty i received a call on the 18th march was left no message and i do shift work which is 6am till 3pm or 12pm till 9pm well i can tell you that i was on earlys that week and i can a sure you that i did not recieve any calls after 3pm on that day) To be honest if you couldnt get hold of me then it would have been nice to put all the infomation in the letter as well. i called your samsung helpline as you may be aware i wasnt happy as my phone wasnt fixed so i spoke to a gentleman who put me through to the repair department and a i spoke to a lady who told me what was wrong with my phone as i had no idea. She said that the LCD screen underneath the screen had a crack in it and it wasnt covered so i asked her how much this would cost me and she told me then she said that she will put me through to samsung again as their company had stopped fixing samsung phones from that week (23/4/15) so i said well thats silly and how,who and where do i get it fixed.
So she put me through to a lady called Shezica who then i had to explain all over again which by this time i was getting slightly anord. she didnt have a clue what i was saying i wanted to know who do i go to know to get my phone fixed all she kept saying was you have to email the repair department which i have now done but i wanted to speak to someone she got slightly rude which i didnt appreciate so i asked if i could speak to her manager she firstly said no so i asked again can i speak to your manager she then put me on hold for about 10mins she then came back and said that all managers were in a meeting so i said get me a supervisor than please. she said their in meeting to i told her im sorry but you will not have everyone in a meeting you will always have a supervisor to hand well you do where i work anyway i found this very disgusting on how i was treated i have never had any problems with samsung before i still havent had any help on getting my phone fixed so to be honest im at a loose end and not happy.
I know my phone is on a 24mth contract and i have had it since sept 14 which makes that 6mths old i was given a quote of £150 to get it fixed but i dont see why i have to pay this as it should be covered in my contract.
I hope you can help me as im not happy and im without a phone.
Also i do think some of your staff need re training on their customer service skills.
Hi I own a Galaxy s5 and to be honest I'm not very happy with it at all, before the software update it used to get very hot and unstable and it still does, I took it in to our local repair centre and they repaired it, but i'm not sure what they did, although it still gets very hot and the battery doesn't last long either. Since the software update the battery life is awful, the camera is poor and very slow, the look of the software since the update is poor. The cover for the charger has dropped off and needs to be taken back to the repair centre. I keep getting adverts pop up which Ive done a little research into online and it seems a common thing since the update. All in all im not at all happy with this phone, Ive had Samsung phones for about 10 years now but I'm thinking of ditching this for another make. I'm really not happy with it. I see the s6 is due for release soon, I hope it is better than the s5
I have a washing machine which is nearly 4 years old. It has made a very load noise when spinning and found that the rear drum is cracked and an arm of the drum shaft is broken....an unusual thing as it is not something that would usually break. I have ordered 3 rear drums from e spares....all arrived cracked. I have ordered another drum from formysamsung....that arrived broken. I have just ordered my 4th drum and am £400 pound out of pocket as I have to pay each time I re order and nothing has been credited back to my account. I have taken time o ff work for 8returns and deliveries. I have no money left in my account ? I have paid out £,s in launders costs. I am going to post this on Facebook as I am so fed up!
I am an Egyptian Doctor living in Cairo Egypt . 1 month ago I got a brand new Samsung a few days after it hit the market. The first Samsung smartphone with a full metal body, the Samsung GALAXY A7 and even though I don’t like spending a lot of money on mobile With an octa core processor it lured me into buying it…. Then as usual the honeymoon was disturbed. A little before one month of buying it. I started hearing noises with the voice of the caller. Next day I could not hear a thing from the earpiece. The loudspeaker is working and the headphones are working. All logical trials done, no response. Then I went to the respectable dealer I bought from. They took the mobile promising to repair it within 2 weeks. Imagine all the data on the phone: contacts, documents, mails. Suspended for two weeks because I paid a lot of money for a mobile that doesn’t work. This is not a complaint as I have been buying Samsung mobiles & LED for a long time. In between us at home we have 2 galaxy s4, 2 duos, 2 LED 42” screens, galaxy tab and some older versions of Samsung mobiles. But for your information this will be my last Samsung I’ll ever buy. Even after my A7 is repaired I’ll dispose of it in any way
I have a Galaxy Active which feature Aqua mode to take pictures. When I attempted to use this mode my phone went blank. Prior to taking the picture I made sure all ports were closed and the back cover was sealed. I took the pic and the phone went blank. What happened? I put the phone in rice over night and still nothing. I contacted Samsung and the phone was sent in for repair. Now a week later I get my phone back with a note stating my phone is beyond repair due to water damage. How can a phone constantly advertised as water resistant or proof, showing off how it can take a pic in water be beyond repair? I call customer service again to get the run around and be told it would be cheaper to buy a new phone than repair it. I don't want to buy a new phone I want the one I have to do what I bought it for. It's not fair I pay money because of all the specs to basically be told 'we don't advertise or promote that feature our affiliates do we explain it in the fine print of our commercials'. But while I'm on hold waiting on the rep to look over things, I hear the same advertising where is that fine print. I don't get why I'm at such a loss for believing in a company that is known for the best and standing by their word only to realize it a lie to make more money. I have Samsung products all around my home, have given them as gifts, and constantly recommend them to alot of people. But not any more. I'm telling the truth. That the products are great for now but its on you if you try the special features. I'm so disappointed and will be having a major yard sale.
I went into the Verizon store where I had purchased a Samsung S4 mini cell phone and a Galaxy watch, the watch would not take a charge, the Verizon store personnel advised me to go to Best Buy and have a Samsung representative check out the phone, as advised I went to Best Buy your representative was also unable to repair my watch. I called Samsung 800 number and was advised that the warranty had expired in February 2015 and that there was nothing I could do. Today is March 6, 2015. The customer service person I spoke to lied when I asked him the date of purchase, he at first said he didn't have the date of purchase, but when I asked him how he knew it was out of warranty if he did not know the date of purchase, he finally admitted that the purchase date was February 13, 2014. Lying customer relations people isn't appropriate for a company as large as Samsung!
My Samsung s5 has top and lower microphone not working and this is the 3rd replacement phone the same model and make for multiple reasons. I have no confidence in a S5 replacement for a phone that has been replaced 3 times within 5 months. So I asked to replace my device with a device that has a less repair issues, the Galaxy Note 4. Tmobile is also aware of complaint!
My tablet stopped working and the way they handled the customer service was atrocious. First, they made you go back and forth between the carrier and their support because you have to have the IMEI but the carrier would not give due to privacy and they would not help without privacy. That is a problem and poor customer service between the 2 there should be a protocol that will assist their customers.
The second thing is they make the customer find a box and go to an internet they may not have to obtain a label then write around the box a number they give, but now you work and have to try to make time to get you tablet to work, granted it could be my fault, but look at what time I wasted if it was not and I am not getting any compensation to boot. The 3rd thing I did not like is the fact that Samsung will not replace your unit and I think this is so unfair since my warranty is up by the end of April.
I purchased a Samsung Galaxy Tab 4 on New Years Day this year. The tablet worked great for the first month and a half. All of a sudden it just started shutting off on it's own and then it would stay off for a couple of days then it would turn back on. So for the last month and a half it's been doing this. I didn't purchase the insurance on it because it was a brand new item so I didn't think I needed to. Today I took the Tablet in to the Best Buy store in Beaumont, Ca where I originally purchased it. I dealt with one of your employees, which I'm also complaining about. I didn't get his name, but he was working there today 4-2-15 at 4:05 pm pacific time. He was very very rude and his level of customer service was intolerable and very unprofessional, as a matter of fact I wouldn't even consider it customer service. I, myself work in customer service and I have for many years so I know how it should be conducted. I explained to him my situation and told him that I haven't really had the chance to come into the store since I work full time and I have 4 kids at home that I need to tend to and he replies with "I have kids too". He said it very sarcastically like that didn't mean anything to him and like that wasn't an excuse for not coming in earlier. I didn't appreciate it at all and I told him he was very rude. I hope this brings on some disciplinary action for this unacceptable behavior of your employee. Back to my earlier subject, I don't feel that my tablet should have to be sent in for repair, I didn't do anything to it for it to not be working. I purchased a brand new one 3 months ago so now I expect a new one in return of this one. I hope we can resolve this matter. Thank you.
I had a microwave that needed service 3 times in my first year of owning. I purchased it brand new. The third failure occured just after the warranty expired. Customer service was very helpful, submitted my complaint, and Samsung replaced my micrwave!
Reference No.2118020082. CIn late January 2015,I purchased a complete set of Samsung Toner Cartridges, for my Printer CLP325W. The Black Cartridge stopped printing after approx 30 pages, The situation has not been resolved yet ,because the people,with whom i have had at least 20 texts & phone calls. keep making every excuse possible,so as to not replace the cartridge,including suggesting that the Cartridge was out of warranty,asking me for Photos,Receipts,etc They even refused a Proof of Purchase for it because the person who purchased the item for me ,had other items on it & crossed them out before sending it to Samsung Each time I EMail I get a reply from a different person, I have got all the Emails ,back & forth,& I feel that the people in Customer Care/Support ,are between them, only making a huge joke out of the matter.My experience todate would not deserve even 0Stars. I get no updates as to the progress of the claim, until I send another EMail. If the policy of Samsung is to Frustrate people out of complaining,it is not being fair to customers.
The battery keeps draining despite charging it for all night and day. When I talk on the phone people say they can not hear me . They keep telling me they can not hear me clearly. People on the other end keep telling me my voice is breaking up and the I keep cutting out . When people leave voice mail it shows up few days later . The Samsung Galaxy Apps screen shows a different time rather than the current time . As I am writing this 9.13 pm on 03/31/2015 it is showing the time is 02/20/2015 10.49 pm. So please help me . I am not pleased with this phone .
Can you please help me with these issues .
I am using Samsung duos which is 30 months old i am having problem cetain function are not working i went to your service center in mira road. The answer i got was surprising they said the mobile might get dead and we are not responsible for it .if your cannot repair i should get it in the same condition not in dead condition.
I have a refrigerator that is only a few years out and I had to replace the complete display panel. I am very upset, because the frig is not that old. I did ask the Samsung tech to leave the part he replaced.
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