Walmart Customer Service
Rated 1.59 of 5 Stars
Based on 1278 Complaints

Contact Walmart Corporate

Toll free phone number: 1-800-WALMART

To file a complaint by phone call 1-800-331-0085 from 8am to 5:30pm Central, Monday-Friday. Other than by phone, Walmart has a corporate feedback form on their website which can be used to submit feeback.

They also have a Facebook fan page and a company Twitter account which can also be used to share your problems with the company. The best email address is feedback@walmart.com but we have not heard a response back yet.

If you do want to write a letter to the Walmart CEO Doug McMillon, email him at doug.mcmillon@wal-mart.com or write the corporate headquarters at 702 Sw 8th Street, Bentonville Arkansas, 72716. Walmart.com is a mega chain retailer that carries consumer goods from food, tires, and pharmacy drugs. With over 11,000 locations and 2.2 million employees Walmart.com is publicly traded on the NYSE: WMT.

The original Walton’s store was first opened in Roger, Arkansas by Sam Walton in 1962. It is still a family owned business as the Walton family owns over 50% of the corporation.The Walmart slogan is: Save Money. Live Better. Walmart is the largest worldwide employer and the world’s largest company by revenues.


Experienced poor service? File a complaint here!

Walmart Contact Information

Report complaints to corporate and get satisfaction

  • Walmart headquarters address

    • 702 Sw 8th Street
    • Bentonville
    • AR 72716
  • Company website

  • 1-800 phone number

    1-800-WALMART
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm CST

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Top Walmart Complaints

Browse more than 1278 reviews submitted so far

20

Have no idea if this will get read or if anything will be done about it after reading the comments on your corporate headquarters site. Anyway, here it is: My personal cell phone broke. I go to Walmart Supercenter in Opelousas, La. Store #543 to purchase another on 7/19/19 at approx. 5pm. BIG MISTAKE! I selected a phone and asked associate to see the phone, he told me he could not open it. Okay, I purchased the phone. Before I left the store grounds, I opened the packaging. What do you think was in there? A phone with a broken screen without any of the contents listed on the box. The phone in the box did not match the listed phone on the package! The box was also damaged! Went back in store to return phone or get refund. The male associate ask me for the contents listed on the box. Tried to explain there were no contents in the box. Associate turns investigator, accuses me of switching phones and refuses to exchange phone or provide refund! I ask for a Manager. Manager named Miranda shows up. Approached me with an attitude, totally rude and disrespectful!! She said I must have switched the phones. I know the person who may read this does not know me from Adam, but believe me, a thief or a crook I AM NOT!! Suggested that they view Walmart cameras and show me such outrageous accusations and offered them to search my vehicle. She said no! She chose not to give me another phone or return my money! Instead, manager of the year called the police because she said I was loud. She probably was right, in my opinion, so was she! I was upset with her response and attitude. I did nothing wrong so nothing happened. I left! I am disabled with back issues. I know $55.00 is nothing to a company whose net worth is 386 plus billion dollars and a Manager like Miranda who receives a competitive salary from Walmart. However, it is a lot to me! When on a fix income and everyday of your life is in pain, those 5,500 pennies are treasured. She was adamant about her wrongful accusations! The only person that got something stolen from them that day, was me! Well enjoy! because it will be the last red cent Walmart gets from me and all 138 (yes I counted, that is just how petty and thorough I am) of my loyal family and friends who live nearby along with the 5 that has business accounts!!!!! Miranda's poor judgment has just become your liability! #WEHAVEOPTIONS Awaiting your corporate response, I Remain
David Broussard
337-678-0018
337-692-9598

20

I want to check the status of a refund for order number 4491996-196764

20

Dear Sir's Ma'am
I'm now a rehire due to scheduling error and that's all that I was told. All information was from the DM office and Mgr. of store whom has left the store from my understanding. I was suppose to have had a call from the office around the holiday time and no reply in which I've called to cover most ends if not all sir's/ma'am. My position's are now probably closed due to the failing of? Please consider my applications as followed. Part Time still morning Morning til 2.30 or 3pm. I could probably do an on call for nights. I'm not sure on the travel time for nights. Would you all be so kind please to sign me up for classes as well I'm not really sure on where to go on web site. I got paid the very first time 8.25 I think I pissed her off she took to long to return the call after testing. What an punishment. I had to work my way up and the $15 was offered at another location after the 90day's. oook. Thank You
DebraGrosly. CSM/CSA/Door Greetr/Stocker/

20

7-17-19@12pm-110pm, making me late from lunch.I came in to store 4139 in Bryan Texas to look for bicycle for my wife. I frequent due to location in proximity of my job sites. I work for Britt Rice Electric as a superintendent , managing installation of scope work to our major client TAMU. I am very fluent in the art of taking care of my customer as its important for long term customers in my field as well as yours.This turned into a 1hr event , due to the miss management bike department. I was lucky to find a representative by calling the front desk from the bike department because no one was to be found.. An older gentlemen after the page issued , I know face from the hunting department . The gentleman was older , but helpful and kind, yet lacking the training in this department never gave up trying to make me smile.90% of all bikes on the racks were miss labeled prices and types making this frustrating. The older man never gave up. Although throughout the process I kept asking , if a item is placed where a price is , that's the price customers should not have to call management to have bar codes read to them (very misleading). At this point I was uneasy buying a new bike because, I wasn't sure the price could change on the way to the register. So I opted with a used bike with a rusted chain, brake lines and disc brakes rust, along with paint, this bike had a yellow tag of $88.58. I was uncomfortable I just wanted get out because I was confused. I asked why the bikes where so organized, and the older with a smile , that guys so I cant answer that question. My wife asked for a comfortable seat so I walked to the bike isle with the helmets on the other side. While looking for new seat for my wife's comfort. I turned around and looked up , and saw blacked out mongoose listed as super T ( I thought this was a model type) and thought 58.68$ is a hell of bargain and I want that bike. The mongoose in question was on a rack by its self pretty straight forward I thought. So I went to find the nice old who had helped me earlier , he must have been filling in for someone else in a different because I could not find. I waited 6-8 minutes hoping a employee. This never happened , so I called front desk and asked for management to be sent to my area. 10-12 min no one had showed, I noticed short red headed lady walking with a taller black girl. I waved at as I needed , and they approached (still have not seen management). I aske d the two young women if this a model super t mongoose and the if the price as labeled. She did not scan (must known something of the disarray) quickly as she was roughly 5'11'' - 6' tall scanned (not the label of the single on the single labeled as super T 58.68$) Management still has not arrived. THE taller young lady informed me that the actual of this bike is not 58.68$, yet 200-250$. So again I pondered what to do. I looked at watch realized that I was already late for lunch , might as well see what the manager has to say. I began thinking that manager would understand and realize I've been taking through process that a customer should not experience. About a minute in from the two young ladies departing , wanting to not get involved as I asked a question ---IF A LABEL / OR ITEM IS MISSED PLACED AND OR IN WRONG AREA , THE TAGGED PRICE SHOWN IS THE COST OF THE ITEM ?- THE YOUNG WOMEN SAID I CAN GET A Manager, I replied have been waiting for when I flagged you two down. As they waked off short middle women walked around , I assumed she was the acting manager. She was very kind throughout our talk , and kept referring to the bike in question Mongoose whatever was not 58.68$ but 200-250 or something , I began to do ever want to come back to the store because no one owning the problem. I told her that in my line contracting for clients that the customer is always right , they entrust labels are correct and vested by management . I also stated that if mistake was made and costing the customer time he did not a lot for this process , which should 15 min , we are 45 min, and no solution. I said if one of employees made mistake , I own it , I would eat the cost and let the customer (who has opted used bike , to un organization of pricing. That I would do anything to make day and keep as a long term customer. She then that she would to go get the general manager of the Bart and that is dealing a situation , and could be a few more minutes. At this time I felt as though they were hoping I was going to leave because they were covering co-worker who was not there today, as the first old gentlemen told me earlier. I had no hope that any right was going to be done towards me as customer and thinking about how I never want to come to Walmart again. Walmart maybe convenient , yet lost ouch with customer base , and managing the long term customer relationship which is needed for successful business. Then I look up and Bart was walking with the middle age lady(with intent ) as the decision was already before he could hear me out. Bart approached with kind greeting , then informed that it is not Walmart's to own up to the mistake of the mislabeling of the bike(this is not true have spoke to many people in the area, who had completely different experiences , same store , ticket value was honored, and customer left happy, At his point I kept asking is this how you correct a over looked problem with all the labeling , hardship you have go through now what the price is. He stated and mistake was mad and he would 20$ of the bike , this was insulting to me , because I lost more than in pay , waiting for someone to make this right. He stated that he will sell the mongoose for the ticket price of 58.68$ because his employee made a mistake. I informed that I was customer this not a good way to handle , with the problems the customer had to go through to make sure he knew the actual price. This lead to believe that it is now the customer responsibility to ensure the price has been missed tagged. As I stated above , if did this to any of my clients at TAMU , I wouldn't have a JOB with Britt Rice electric. I gain sked are you going to honor the ticket price and let be on my way , he stated this is no longer in affect. I asked what I did to be mislead by pour quality control of a area in a building He owns responsibility too. He stated again 20$ was the max of the cost , I stated no you need to honor your price as Walmart has done the whole 38 years that I have been on this earth. He said no way and seemed he more pressing issues than my discomfort. I asked gain please honor the tag , take the time sort your area and hold someone else responsible and let be on my way. He gained replied with no. I asked are you sure you want to do this as I have taken pictures , and voice recordings of all conversations and that I would be following this up with a email, also posting on social media of the non sense you though at this Walmart. He said go ahead send the email , it does not got corporate it gets forwarded to me and that's where this will end. I then realized that, he was not going nothing for me , I looked at the used with all rust and thought ask it to be lowered , but I had no faith as I was being treated that this was my fault for coming to his store and expecting good outcome. I replied that I have taken pictures like I said earlier and recording this mistreatment of me , I also said I come all the time, and want to keep coming please sell the bike for the sticker, fix situation and move as management should when employees make a mistake,. This should never be presented in a manor of the customer is asking to much for the prices to be correct. This is why I use amazon lot of the time. I stated I was going even though he had control email and would never make it out of his hands. So I went and paid for the used bike I settled for because it was the best option I felt in the automotive section because that's where I park for convenience. I began to the man checking me out the situation , and he just shook his head in disgusted, I asked what the store was this location because I'm going file verbal, then email, but also hold all recordings and pictures until right is done by me. I feel as I should have been sold bike for the sticker price. I then went to my vehicle , asking my self what just happened , then thought that I need to look a number to call because I was afraid that he some how was going to delete and make this like no big , had to get back produce major problems . I looked up the customer complaint line in the parking before leaving , a said to my self I'm to get to the bottom of this. I called the number which was listed on the internet . Had short three minute wait , then soft women's voice came over the phone asking how may she of assistance , this was first anyone seemed concerned of my discomfort of the shopping , she did even not know my name yet. I let her know the current situation in all detail as listed above , she was not happy with my treatment during the shopping experience. She asked to verify store number and location , as well as Bart's name. She then put me on a short hold and came back two , to ensure that I would be taken care of , I let her that I would be willing to pay the 58.68$ and be on way , with nothing told to anyone of the experience I just endured. She then said she did not have the clearance to approve this change because she did not have the clearance. I said ok I understand pecking orders and others responsibilities in a large corporation. She then told that in 1-3 days either the tagged price will be honored hopefully but she did not for sure , but said I had every right to be upset because I had been mislead and could not get to a solution with onsite management. I thanked for her time as she was the best and knowledgeable help from Walmart during this now 1 hr. and 15 min(still late for work). So I then called the front desk and let Bart know that it had made its way to where needed to be in corporate and he was going to get a call to hopefully honor the price , I said if he honored the mistake and sold bike I would cancel and say thank you and the ticket price right now . He said he would for very arrogantly , I did reply to him and say I'm gonna get this correcting my favor , because in the line of business , the customer is the most important thing we have. I also told him again that as of 135pm 7-17-19...started the 72 hr counted before I published my agonizing and dragged process of purchasing a bike from Walmart store 4139, in Bryan Texas and the level of professionalism experienced. He seemed to have no care and said arrogantly will see what happens. I have waisted the entirety the rest trying manage a large installation of a faculty on the rellis campus BRE , installing for TAMU. This has taking more money than the total of the bike , as my attention is set on the experience an d sending hoping that Bart did not delete this before anyone could see other than, I have also copied cut and pasted this message incase Bart tries to delte as he said the eamils will stop with him. I would love to know the solution that a large corporation , of which in every city know is going to make this right. I make good living and have family did not go in looking for anything but to purchase a new bike for as a surprise, so we couldride this evening with our son together had no intrest abike for but when say tag I said that's I l buy , but I did not it was going to ruin the rest of my day, and I will wait to here from you all my phone number is 9795955768, and personal line is 9792556275. .

20

i called in ahead of time to inquire if I could bring my daughter's prescription in for butran (Melissa Lowe, d.o.b. 2/23/1987. I explained my lack of transportation, as well as limited funds. I was assured by a representative that they had one box and I should bring the prescription in. I sent my daughter via lyft to get the prescription and she was told they did not have it. Whomever the person I spoke to apparently was not there and I was told that she would be spoken to and "sorry for the inconvenience." This was not just an inconvenience. My daughter is in extreme pain 24 hours a day(she has a chronic spine condition that she has suffered with for 21 years now) and I don't appreciate the games being played. When I made the call, I should have been told that they did not have it!! this is such bad customer service not to mention the assaultive nature of the entire encounter! I am livid. I take care of my elderly mom as well as my daughter and this treatment turned an already difficult situation into something unbearable. These techs need to be accountable. Honestly, I don't expect any satisfactory response but needed you to know how patients are being treated. Address of Walmart 1436 dogwood Drive, Conyers, Ga 30013

20

called 1235. on hold for 28 minutes called back asked person in charge talked to mike 2 minutes later have automotive on phone. needed tires this is the closest store called other stores and answered within 2 minutes. so instore issue. please solve this issue because this is my store but having to go to different store is a inconvience and not right.

20

how come the price on the internet is different then in the store. this is just another version of bait swich

20

Bought my grandson a ride on 4-wheeler in January of 2018. It quit charging around th 1st of May.
I also purchased a warranty.
I called the number provided and followed instructions.
I got one letter back stating they need more info.
Sent the inf I thought they need.
This morning, I got a call need and they need model and seriial.
These foreign companies do no put a number that will stay on the product.
It is not visable on the outside. This information should be on the warranty for future reference.
I believe Walmart needs a local repair center to take care of warranty work.
The way it is now you want the customer to screw around will all the BS till they throw the product in the trash.
The world is turning into a throw away society. BS. I will try Target the next time.

20

Very similar situation to mine  has happened here to other customers there is a patron of corruption check other victim here :

https://www.facebook.com/208869909162258/posts/2194038087312087/

( This person bought laptop when arrived home there was another laptop inside the box when he talked to assistant manager he was threatened with call on him the police.Sound familiar? )

https://www.facebook.com/241837812505414/posts/2033200690035775/?sfnsn=m...

( This person was horrible suffered also horrible discriminaction for being transexual)
My case :

https://youtu.be/idCe-vf-4BQ

Assistant manager lie to the police to get client banned from his Walmart location!

Assistant manager Harold B (employee number 33780 ,) is negligence, rude ,lier , abuser of power angry person incapable of acts as manger ,he bully me & kicked me out from Walmart because I was making more sense than him in my argument about a product return ,he is unable to use logic or to have a civil conversation if you don't agree with him he will make up any lies to kick the client out of the store , two other employees told that is not the first time that he does that.
Yesterday I went today to Walmart since before yesterday I bought in company of my boyfriend a $140 dollar tv but when we arrived home we found out that  the box doesn't have the item that matches the tv description instead have Samsung TV  .I talked with the assistant manager Harold B (employee number 33780 , which from the beginning of our conversation he acted in a  homophobic way  asking me  in with rude tone if am gay ( he assumed that for the way I talking),that is no of his business I said and  also after he told me that 'his" employees don't make mistake,( talking about the wrong item selled or putting in the wrong boxes) I asked him  if they aren't human ,and I told him  we all human make mistakes, I talked in a very peacefully way  trying to change his initially rude way and  get over with this situation to get  my money back and be free to go home far a way from this angry person , but isntead he yelled me and told me : ." -You know what  you must go now ,call the Walmart number ,you must go! " I was so shocked that turned on my camera to have evidences & protection but instead of he calm down he acted defensively & more angry,he called the police and he made the police officer give me a fake reason for the warning of traspass that say "disturbance 'when I didn't do anythinh wrong & even  when I was asking him why he wanted me out of Walmart, he failed to give me any reason as the video shows ,my boyfriend was there also and  he witnessed everything .

Store located at 2500 S Kirkman RD Orlando Fl 32811

20

Darlene Y. Smith
5711 Crenshaw Road Apt G
Richmond, VA 23227

Crystal Allen
Claims Management Incorporation
702 SW 8th St
Bentonville, AR 72716

July 16, 2019

Dear Ms. Crystal Allen,

The State of Virginia does not recognize my 2004 Escape truck as a semi-truck or trailer. A semi-truck requires a commercial driver license.

Wal-Mart indeed, provide private parking for their customers. I am expecting you to return my vehicle and “just compensation” for my inconvenience.

Sincerely yours,

Darlene Smith

20

I ordered a 65 inch TV 11 days ago, I received updates and correspondence verifying that my delivery date was July 15th. I called your delivery company on the 16th and they told me that it won't be delivered for another week that's complete b******* I paid my money I waited my time and the dates were verified for July 15th now your delivery company tells me I have to wait unacceptable. I will never order or recommend anything from Walmart again you people lost a good customer.

20

Now another complaint about Walmart in Cornwall Ontario has been filed,I complained about being laughed at ,and given dirty looks ,and nothing was done!now another complaint was submitted at being mocked and laughed at ,making front page news ,of the freeholder in Cornwall!about senior citizens treated the same way!I suggest the ones involved should be given five hours of community service for bad behavior!

20

took my truck in to delta Colorado auto shop to get oil changed told the girl at the counter that if they counld not fill the truck up with 5-30 oil then don't do the oil change I would do it myself, she went ahead and filled it up with 5-20 witch she was told not to do itold her to drain it out and do what I requested she started getting really smart mouthed and acting like a total ass, in return I treated her back like she was acting . I requested a manger ,they shipped a manger back and asked what the problem was I told her all she could do is stand their with a smerky little grin on her face and acted like she didn't really care never been treated like that in any store before there for we will not go to that Walmart ever again poor way to treat customers my number is 970-964-8327 jerry

20

I ordered 8 64oz. containers of veg juice, great value. and 3 of the container are really caved in so that they wont sit on the refrigerator. shelf.. I don't think they leak but I am very disappointed in the way everything was thrown in the box .I had zone perfect bars in the order and the juice was thrown on them messing up the boxes but I think the bars are ok just very unhappy the way I received my items. I like ordered and having items sent to me but not in the condition these came in. Do hope walmart will do a better job if there is another time.

20

I don't speak very well English. Yesterday 13jul2019, Walmart refuse to give to my husband the money send it with money gram from Romania how I was do it another time. nobody told him there is a problem with money gram, only was told that I am from Romania being an immigrant this is the problem. Trying to make an complaint online about "store experience", noticed the online complaint before submitting is block. trying several times. chatting with a costumer him refuse to provide me emails addresses and refuse to address the issue about the online complaint, forcing me to write that I don`t have a choice beside to contact FTC and attorney general, and DOJ, the chatting Walmart person suddenly disappear. I considering Walmart stolen my money, because no was any legal reason to refuse to give the money to my husband(history transaction are there, the amount was small, and no was raise other issue beside me being an immigrant from another country, they create me a prejudice also, the money was need it to pay a bill which cost me late fee. also Walmart betrayed costumers of they rights to making complains online, or in other ways in writing.

20

On July 12th my husband I used the disabled carts provide by Walmart for seniors who have problems getting around the store. After we checked out and headed to our car an employee informed my husband and I (who each had a electric cart) that we could not take these carts to our car. I said both of us need the use of these carts she grabbed my cart said NO YOU CANT TAKE THEM OUT IF THE STORE!!) I kept going. My complaint is you allow walking people to take carts to their car...why am I descriminated to not take it to my car. This isn't the first time this has happened but it won't again since I will no longer go to a store that is so insensitive to the physically challenged. A complaint will also be filed with the American Disabilities Act. SHAME ON YOU WALMART!!!

20

Will be calling your 800 number also. We were just at your 2450 Allentown road store in Lima Ohio. We found a box of Legos that had a clearance tag of from 99.00 marked down to 60.00 which we thought was a good deal. When we checked out they ran up for 99.00. I let the first asst. manager Sara know what the price was then finally the manager Kari came up and she went with my husband back and the price had been changed from the clearance price of 60.00 back up to 99.00. I said to the assistant manager Sara the the tag had been changed back when she went back there by herself then when my husband went back with the manager Kari my husband said he could tell someone had pulled on the tag. After waiting for a 20 minutes for a manager to come up from I basically was called a liar to my face and in front of other customers waiting. I have never felt so insulted by someone at Wal-Mart and I shop there at least once a week. Neither manager thought this was no big deal. Very very disappointed to the point I will be shopping at Meijers. You know bad experiences feel the wildfires 10 more then a good experience.

20

Grand Blanc MI store 03726. Last year I moved back to the area of Grand Blanc and I occasionally find myself at Walmart. On my first trip back to this store I was approached by Henrietta upon leaving. Wanting to check my receipt. I asked why, (only because I had watched several people leave before me and she had not checked theirs) and she explained that this was something new. OK. No big deal I shop at Sam's Club, I do this there as well.
Several times in the past year I have visited Walmart. Occasionally, I would be asked for my receipt. I began to observe that every time Henrietta was working as the Door Greeter, she would ask some people (those who were white) as other's were able to continue to exit and not be stopped. When exiting on one occasion I was asked to wait, which I did, so that Henrietta could check my receipt (but not the black family that was exiting after me). The family was not asked to wait and their receipt was not checked! Weird?! NOTE: She is the only one I have witnessed doing this. At times, after entering the store and finding Henrietta at the door, I have stood and watched her and who she stops and who she lets pass. I have also stopped to watch other "Door Greeters" and until today, I have never said anything.

Upon exiting this morning 07/12/2019 09:33 am I stopped and waited for Henrietta to finish whatever task she was dealing with. I could have just walked out. I gladly turned over my receipt and she scanned it and then proceeded to check 5 different items in my cart! I became upset when she pulled items out of the bottom of the cart, dumping my purchased groceries that were on top (breads, crushing the package) I found this totally uncalled for. If I would have known she was going to scan most all my groceries then I would not have used the U-Scan. I deal with the public on a daily basis. I get how a large store has big losses from shoplifters, frauds, scam etcetera causing this action of checking receipts.
What I do not understand and I do not appreciate being discriminated against and frankly humiliated in the presence of others.
I have not observed any signage at your store that requires me to stop and show my receipt. Please educate Henrietta so that your customers do not feel discriminated, humiliated or victimized. Once I purchase items from your store she had no right to damage and frankly rummage through them in such an unprofessional manner. Respectfully, Sharon

20

Hello Customer Support Team,

On 2019-07-11 I posted a review on PissedConsumer.com.

Please find a copy of it by following the link below:
https://www.pissedconsumer.com/other-media/pm/pdf/bad-customer-service-2...

Thank you in advance for your attention to this matter.

20

I brought a 50" flat screen television on line either Saturday 7/6 or Sunday 7/7/2019. Thought it was a great price $179.00 and was said to be delivered on Wednesday 7/10/2019. To my surprise when it was delivered upside down from UPS, and once taken out the box (to be set up) I/we noticed that the brand new television was broken from within the screen. There was no cracks on the outside of the screen (plastic seal still on TV) however the shatter part was in side of the television. Needless to say I was very upset & disappointed (waited all this time for delivery/to only received a broken television. Well their goes my husband "Birthday Gift" (yeah right) immediately I call the customers service line to report this terrible incident. The customer service rep. was excellent to speak with. However that just want not enough. Is their any compensation that you would be able to give me for my time. I would gladly appreciate it.

Wanting to still be a loyal customer of Walmart , however this was very disgraceful.

Erica Palmer/Philadelphia, PA

20

I was banned from Wal-Mart by a store manager chris white over a rumor and not true . how can I get back in Walmart in butler mo

20

It is over 6 weeks now repair problem which is under a Walmart repair warranty that your TV repair staff has been working to resolve my TV receiver .My first returned receiver was deemed not worth repairing by your repair crew. The 2nd one, a brand new Samsung 32" was returned because of diminishing video. When are you people going to resolve this unfortunate delay and repair this 2nd failed receiver?

20

It is 8:30pm here in Portage WI. I just called and asked the person on the phone a question regarding an item in the Automotive Dept. She said that the automotive dept was closed.. Yes I know the shop is closed this was a question that an associate could have answered. All I needed to know was the name brands of oil filters on the shelf. I know that Fram was one I needed to know the other brand. Any associate could have put me on hold and went to that aisle and return with the answer to that simple question. Very poor customer relations. This is not the way you should handle this at all. I am very dissatisfied with this store. There is so much wrong it's unbelievable. Here are a couple more besides the one above. The power carts are not charged half the time. They are allowing them to be taken out into the parking lot and then they leave them in the sun and yes the battery goes dead. (They should NEVER leave the store. You have to walk inside to get then leave it where you found it plugged in. Merchandise left in the aisles where if you have a power cart you can't get through and no one is around so it sits there. This store needs lots of work and more staff that are not afraid to get the job done. 3 regular check outs open people standing in lines to checkout and the self checkouts are empty because no one wants them. You have people in yellow vests that can see people waiting in lines and no other lanes will open to assist with this. This is always a problem here.

20

I don't understand why it is so hard to buy or order sams diet caffeine free cola, from my local store. you will direct me to stores far away for pickup,Im not driving 40 miles for soda, i would like to purchase up to 6 twelve packs per month but it is never avaiable, so im forced to buy pepsi from my local safeway, not very good advertising for you, im sure you really care,

20

i like going to Walmart here in thomaston,ga but lately they're letting people bring dogs in the store that's not service dogs which i don't believe need to come in either but anyway people let the dogs sniff on the produce and some have did their business I've spoke to the manger but he not listening also i been in contact with the u.s agriculture plus getting a petition with 500 names so far to stop this practice on one occasion one lady dog growl at me and if i got bit i was going to sue her and walmart so if you can please do something about this police walmart the only store that does this beside the pets stores

20

I found the bathroom facilities at the Walmart on Pleasant Grove Rd in Rogers Ar was extremely nasty. The trash bin was overflowing. Toilet paper all over the floors. One of the stalls had toilet paper hanging to the floor from the toilet. I would have walked out without using the facility had I not needed to go and couldn't hold it. I did not feel comfortable using the sink to wash due to the conditions of the restroom. I did inform customer service but her reaction was not an urgent matter to her. I guess cleanliness is not important to her. You don't see this going on when the share holders are here. Unacceptable conditions.

20

Baytown, TX store #194 at 4900 Garth Rd, Baytown, TX 77521. We have shopped at this store for along time. Each week the store is getting worse then the week before. It is never never stocked well and is always filthy. The associates for the most part are very rude. The associates that were good and helpful have been fired or let go. The tension in this store you can cut it with a knife, the associates seems to be very unhappy and the morale is very low. We will be going to your store at 8700 N Highway 146 Baytown, TX . store 2439. This store is well stocked and the associates seem to be happy, and helpful and the store is always clean.

20

Arrived at the Gallup Walmart at 3:30 on Sunday 7 July, 2019.
The meat department was poorly stocked. Bread & Ice cream no graham crackers or chips in general where almost empty.
This is the third time within one week that this has been poorly stocked at just about any time of the day. Don’t they stock at night like every other groceries store anywhere?

20

Your Walmart Store on San Mateo Blv in Albuquerque, New Mexico, # 831, customer service department are disrespectful, discrimination against the color of your skin, treat everyone with no dignity. San Mateo Blvd has a high number of homelessness. Your employees at your customer service department to do your returns are not following the company policies. The employees including the service manager, Joyce, employees, William and Lina from money services are a disgrace to your organization.
Here is your mission and your staff don not follow the mission.

Your employees William did not know that I am A Hispanic Woman and was making false accusations about me in Spanish with his ciustomer service manager Jose. When I confronted him by telling him in Spanish that he was not being truthful about me he was shocked that I responded to him in Spanish. He automatically assumed that I didn’t speak Spanish because of the color of my skin and my hair. This is unacceptable! Unethical and simply wrong. Walmart need to suffer the consequences for their action. I will be filing a law suit against Walmart. Sore #831.

Walmart policies is displayed in the store and state that if you are unsatisfied with their product you can returned the product with or without receipts within 90 days. This didn't happened at San Mateo Blvd Walmart #831, Albuquerque, New Mexico.
Here is their mission and this is not being honor at San Mateo Blvd Walmart# 831,

Walmart is committed to providing you superior customer service and a pleasant shopping experience. Walmart does not require a receipt to facilitate your return. My items were a pineapple, salad packed, a basil package all which ever bad or went bad in two days of purchased.

This is not honoring your policies.

Your managers, employees are making their own rules at store #831.
My rights as a consumer has been violated. I will be moving forward with further actions.

20

I live in Branford, Ct. I am trying to have my local Wal-Mart carry the following item in their store - Pennington select sunflower chips, 5.5 lbs. bag for birds. Until about 2 years ago they did carry the item. Since then, they have not. I have asked all the managers to stock this item. Still no result. The last manager I spoke to this week told me Corporate chooses the items to be stocked in the stores. She also told me to order it on line for delivery to the store for pickup. She thought this might cause the store to begin stocking the item again if I kept ordering it. Unfortunately, I cannot find this item on line. Both the Guilford, Ct. and New Haven, Ct. stores regularly stock this item, so it is available in the store, but not on line. I don't believe I should have to travel 10 miles from my home to get this bird seed when it should be made available to me in my local store. I hope you can arrange to have this stocked in my local store.

20

Warminster, Pa.
The last two times we visited Walmart for grocery shopping, we found the shelves near empty. We shop every other Wednesday and until recently, we had an enjoyable shopping experience. We get in around 10 AM and the place is filled with workers and their carts. Our Walmart is not a 24 hr store. Do the stores employ overnight stock workers?

20

On 6/22/2019, I ordered two Bird-X Yard Ultrasonic Animal Repellers, sold by ADVENTURER'S BAG to be delivered to my home address: 7036 McManus St. Lakewood CA 90713. Order #4441993-310505.
The order had to be delivered on 6/26.
On 6/23 - 6/25, we received emails stating first that the ordered cannot be delivered, and then that it was already shipped.
On 6/26, we received an email saying that the order was delivered. In fact, we never received it..
Today, 6/28, we called the Walmart headquarters at 800-925-6278 and filed a complaint. We were told by the representative by name Rosie that our order was delivered by mistake to another city and advised to get refund and make a new order. When we required talking with a supervisor, we were put on hold and then cut off.
Such service is really outrageous.
Please have the order to be finally delivered to us as soon as possible..
Thank you,

Michael Steinebrg

20

hi I purchased a battery on June 22,2019 for my daughter car that I just had bought her for working and achieveing some of her goals and getting a promotion on her job I purchased the battery and was told by Walmart employee that I bring my old battery In I get a core charge so I went home which I don't stay that far from Walmart on Jonesboro rd morrpw ga I get home put battery in then i took old battery back to Walmart and on the way back home we see smoke coming from hood we jump out of car and call police and they called fire department and they arrive and put fire out and investigated it and stated the cause was the battery the battery was melted in there we called and got it towed a couple of days later we went back to Walmart on Jonesboro rd in morrow ga to speak with someone about this matter after waiting and waiting for so long the lady tells us that we have to go to package pick up area to talk to someone we get back there and waited and waited again finally a manager by the name of keetra tells us that we will have to bring battery back so we tell her how are we suppose to get battery out cause its melted and battery acid is everywhere she stated that her boss stated that so we tell her we can get it towed to Walmart for them to come out and take a look so we left Walmart and called corporate office and spoke with a lady by the name of Alma and told her we just let Walmart that they wouldn't let us file a incident report she tells us to go back and tell them she sunt us to speak with a salary manager and to file the report we get back to Walmart again go to area waiting and waiting and waiting again for someone to assist us finally a employee comes out and say can I help you and we told him we was waiting in salary manager he stated she right behind those double doors hiding you can pull ya cameras and you will see who that employee was after he goes back to back 5min later a manager comes out and say she is the salary manager but she cant do the incident report that the guy that does it is in court today o she said let me text him she texted him and she told us that he texted back and said he was done with court but still no show she states with a attitude im telling you now Walmart investigaters or going to investigate you and everything like we where criminals i told her they can investigate I have nothing to hide I just purchased a battery so I ask her so what are you saying I need to get a lawyer she states oh you said lawyer I cant talk to you anymore and walks off my daughter is 19 yrs old and is so hurt behind all this with no way to work please contact me about this matter I have my receipt and pictures they treated us like we where criminals but all we did was purchased a battery I wil be contacting Wsbtv channel 2 News to address this matter if no one has contacted me and addressed this matter within 24hrs

20

I was just at your store in Lewisburg and when I went to check out there was only one register operating. The line was backed up into the Isle and not moving due to a family of Mexicans which were taking their time unloading a buggy full. The woman unloading it kept looking back through the store and then four more males all with a few items came walked past everyone so they could check out. I work for a living and have to go to work in the morning and do not have time to stand after I had already stood there twenty minutes. If you do not care anymore about your customers than to force them to use the self check outs then I will drive a sort distance further and shop at Kroger. This is a slap in the face of every working person in America. This was the final straw I know with all the business you do you can have more registers open you're wasting more money paying people to stand around than it would cost to operate two or three registers. I do not have to be subjected to this so if this is how you continue to treat people I will not be a customer again.

20

I HAVE A $100.00 GIFT CARD THAT WAS NOT ACTIVATED AT THE STORE AND I NEED TO GET IT ACTIVATED. I CAN'T GO TO THE STORE AND GET IT ACITIVATED BECAUSE I AM HANDICAPPED I DO NOT HAVE A RECIEPT BECAUSE IT WAS A GIFT AND LIVE IN A NURSING HOME. WOULD YOU PLEASE HELP ME. YOU CAN CONTACT ME AT johnnygman13@mail.com

20

We love Walmart and shop all the time at the 36 Jerome Drive Dover, De store. We also go to the Middletown, DE. Store. The Distribution Center is right in Smyrna De. less than 10 miles and a little more to the Middletown DE store. I don't understand these two stores stocking merchandise on the shelves time frames, but they're ridiculous. Some items are not replenished for 2 or more weeks. I thought I was just imagining this issue, but I started asking around and everyone has been complaining about the same thing. I've been so disgusted with the stores, that I now order thru Amazon and shop at other stores. I refuse to use your mail order or p/u at store later. Found some of the products I want more expensive that way and I prefer shopping at the stores. Put it this way, you're losing major business. So, my over $100.00 weekly or more shopping bill, is <less then $50.00. You either need to re-evaluate your entire stock shelving orders or you'll going to be losing a whole lot more business. You've lost us.

20

shopping at the Walmart in Greendale Wisconsin I go there all the time. I sent a complaint in recently haven't heard back. For your employees making $15 no one is watching over them. Two employees this morning guys yelling back and forth to one another as loud as can be about there night out. Talking about pooping and carrying on as if no one is there. I went to an employee to discuss this behavior and she laughed and I said no you don't understand this is rude and in poor taste. They are close to the back room and act like no one is shopping no hellos nothing. I worked in retail for many years and if I was doing this I would be fired right away. Then two women in back discussing their night and how tired they are no hellos. I did kind of make a noise and she then realized someone was near her, I enjoy shopping there but not lately first it was a bunch of people in produce talking about sex with a female employee and baby momma and she said you wish the whole time he is training a new employee wonderful! I shop around 7:30 to 8 in the morning when I am there. I refer to scan my own purchase some people who check you out talk to much. I don't have a problem but I wonder if they pay attention to details. I am a very warm and kind person I say hello to the employees so they are aware there are nice people. I hope something can be done soon hard to have a good shopping experience

20

My vision is not the best. I have different pairs f glasses for reading, diving and working on a computer monitor. I don't tend to carry all three pairs around with me, For that reason, I need to go through a regular check out.line. I also like to pay with cash. Today, there were only two regular lines, stretching back into men's clothing. There were a bunch of self service lanes, and almost all of them were empty. A Walmart employee came up and motioned me to follow. I thought she was opening another line. What she did is take me to a self service kiosk. Before I could protest, she began scanning my items. At least she read the numbers on the produce that I would not have been able to read. But when she was done scanning, she started to walk away, even as I was asking how much do I owe? And where do I put the cash? She motioned vaguely at the computer screen and was gone. I took a guess at the amount and shoved some bills at a slot that looked like it might take dollars. It took multiple tries, and then some change came out underneath. it was a very humiliating experience. Thanks, Walmart for reminding me of my impairment. Clearly, in theiir push for self service, Walmart has no concern for customers with disabilities. Get a clue, Walmart. Some of us have reasons for not wanting to use self service.

20

The following is a copy of an email, which is being followed by a letter, I sent to Doug McMillon, the CEO of Walmart:

I have shopped at Walmart since the stores first opened. I never shopped elsewhere because I never had any problems with items and the customer service was unmatched. However, I have become so angry every time I step in the store that I swear I will never shop there again. Your products are very poorly made, your prices for shoddy products should be illegal, the customer service has become laughable if it weren't so despicable. I have found myself literally CHASING employees down to ask a question who either pretend not to hear me or literally just walk away from me without a word!

The honest reviews that are supposed to be written by legitimate buying customers have been replaced by people who post as a requirement for a contest and more often than not lie to get a freebie! For example, today I am shopping for luggage and while reading reviews I realized that ALL of them were written as a requirement of a contest! The attached set has NO reviews from actual buying consumers.

Seriously, Walmart! Your company used to trustworthy but you have seriously slipped in the last several years. I spend way too much money at Walmart but the dishonesty, wishy-washy policies and the fact that not only do you want me to buy from you, you have now decided I should check out my own items as well! I'm not your employee who is getting a paycheck to do this job! Also, no matter the day or time, there are a maximum of three checkout lanes open out of 15 - 18! In a Superstore! I'm beyond disgusted and It's time for me to follow in my communities footsteps and spend my money in another store who actually appreciates my business. Bah-By Walmart! I'll be watching as your doors close one by one. Sad.

Disgruntled Ex-Customer,
Keli Embrey
Helotes, TX

20

This manager named Brandon (black short guy) was very rude and ignored me while i was trying to locate an item. He was unhelpful but i did catch him checking out my daughter butt. He needs to be removed because you lost me and my family as customers.dont shop at store1090 on 103rd

20

I have been a Walmart customer at the Sunset Blvd. Lexington,SC store for almost 28 years. It used to be a pleasure shopping there but ever since you went to almost all self check out my experience has been a nightmare. In detail-over 3 last experiences were bad. One time I had my groceries were checked out and I asked for cash back from check and it was a mess. I had to take all my groceries out of the bags and get them rechecked.I chalk that up to just plain error so nobody is perfect. However, the last 2 experiences makes me feel like i am treated like a criminal.I go through the checkout and present my check then have to present ID,then the cashier gets the store manager and we then go to customer counter and get rechecked and again present ID.Anybody else would not come back but I am a glutton for punishment.So my question is when I show back up next time do you all treat me like dirt again or what?Your thoughts please!

20

None of the local Shreveport stores are carrying the Great Value Yogurt any longer. I am lactose intolerant and cannot eat ice cream. They carry it for a while and then quit. I file a complaint and they start again, after several months, it is gone again. Please restock it in several flavors and continue to stock it.

20

I purchased a patio set from the Henry County Ohio Walmart. After having it for awhile I went back to purchase new cushions for the chairs to this set only to find that Walmart doesn't carry these particular cushions. I have literally been searching for replacement cushions for these chairs for over a year without success. I've provided pictures to employees all of whom have said, "well I've never even seen cushions or chairs like that before." Funny, I bought them from this store. How can Walmart sell an item, but no sell the items that go along with the original. You can't sell toys without selling batteries. These chairs are completely useless now and they weren't cheap.

20

I went to Walmart to have 2 canvas photos made for my mother’s birthday gift at 1:30 p.m. The photos was suppose to be done by 5:18 p.m. my moms party was at 6:00. So I get a text from Walmart saying my order is ready to be picked up: I go to Walmart to pick up my order, the employee working said they are not here. I said look again they should be here. He continued to look, and they were no where to be found. He looked in the computer to check the order. He said the order was not made, he said the canvas machine had went down. Ok by this time I really upset. I asked why they couldn’t have picked up the phone and called me to let me know this so I could’ve went to office depo to have the photos created. He said he did not know why. So I asked for a manager he called for a manager. I stood there for 15 minutes waiting on a manager, no manager came to assist me. By the time I stood there waiting it was almost 6:30. Okay so now I missed my mother’s surprise party, due to Walmart being so unprofessional and so unreliable with my order. I mean really they should’ve contacted me to let me know that my order wasn’t made but yet could text me and say my order was ready to be picked up. So this is how paying customers are treated, I’ll do my shopping elsewhere if things with my order can not be made right. Very hurtful about this.

20

Store 05883 has been in decline for some months now. Since winter 2018. There are unstocked shelves throughout the store. Especially in the grocery section. It is a disgrace. Not to mention they "reorganized" everywhere.
We shop at WalMart to get everything in one place and now must shop elsewhere because of this chronic stocking problem.
Called for assistance last time and no one bothered to show up to help.
Employees are great. For the most part. Too bad management isn't doing their job.
We shouldn't walk into your store and have it look like a natural disaster had occurred. That your store had been looted for food.
If this does not improve, and soon, we will be shopping elsewhere.
Thank you.

80

My complaint is at two different times I specifically called because I cannot get to Walmart for I have no transportation so I have to take the bus my first complaint was I called to customer service at 8:30 at night to see if they had quarters for sale the lady from the clothing department and for me they said they sold quarters I specifically told her I do not have a car I'm taking the bus she said we have quarters just go to the customer service when I got there they said they didn't sell Corners I ask for manager and the manager did nothing about it he agreed with them that they did not supporters and I told him I came all the way from on the bus cuz I know Transportation at night I'm a female not the best I would encourage anyone to walk at night let alone a female at night and the manager did nothing he didn't ask the clerk to come up front he didn't say he would talk to the clerk he didn't apologize he absolutely did nothing once again this morning I woke up and they forgot to put my bleach in my bag yesterday after I spend $143 I called cuz I called and somebody from don't recall what department said I had to bring my receipt in they have a logbook at the front and they would check my receipt so I said can you transfer me to customer service please she put me on hold and left me on hold I called I hung up and I called back was the same girl that answered and put me on hold again and nobody came to the farm after 10 minutes of sitting on the phone I hung up and decided to file complaint with you

20

I have always kept my distance from Walmart based on what others have told me. Today I made a trip to compare prices for a certain item. I went early so as I could get in and out quickly. I went straight to the product I was interested in then stood in line at registers for over 20 minutes. There was apparently a shortage on employees who could work. I have been a manager most of my life and as a manager if you have call outs You get out there and get on a register. Your guest don't wait in line for 20 minutes.....I will keep my distance and give bad reviews to all I meet. I was giving you the chance to change my mind but apparently all I have heard is the truth. Now I have personal experience to tell. Thanks for a bad experience and reinforcement of my decision.

20

My wife and I looked up a cordless Dirt Devil vacuum cleaner BD22050 on your website and it gave a price of $59.99, showed in stock for pickup today at our local Wal Mart. I went to the store and they had it priced at $75.00 so I showed them the price listed on your website at which time I was told they don't price match your web site pricing in a very rude manner. I told the associate that this was bullshit and they could keep their vacuum, She then slammed the vacuum down on one of the checkout counters and stormed off telling me to leave. What I find most upsetting about the whole thing is my wife was able to order it online at the lower price and get free shipping to our home. To me this is a rather asinine way to do business as we got the cheaper price and you all are out the cost of shipping. Maybe you should rethink your business strategy as it alienates your customer base.
Dirt Devil Power Swerve 16V Cordless Stick Vacuum, BD22050
Average rating:4.1737out of5stars, based on259reviews259 reviews
Dirt Devil
Walmart # 558157193
$59.99
$68.00
Free 2-day delivery
Arrives by Mon, Jun 10
Free pickup today
In stock at Abilene, 4350 Southwest Dr
Add a Walmart Protection Plan
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None2 Year - $5.003 Year - $7.00

Qty:

20

I purchased a summer dress. Probably three or four weeks ago. I tried it on last week it is too short. So today I returned it. I am really really upset. First let me say I shop there at that store three to four times a week . Pay with debit card or cash. I really try to keep my receipts for a month. well I did not have the receipt for the dress . so let the function ... She said she checked for the last ninety days a d did not show on her records. So that left cash. So now she says the dress is on sale for $7.00 so I cannot get a full refund. HELLO!!! that dress has not been in the store for more th a. a month .... You know it is not fair to a good customer to be treated like I am trying to pull a fast one on Walmart.but is is ok for them to take almost three dollars from me. I do understand thAt people try to pull fast ones on stores but I am NOT one of them all I wanted was a full refund. I must say I will rethink shopping there as much as usual I just want to be treated fairly. Oh yes I had the price tag for the dress just not the receipt so unfair thank you for your time

20

What a piss poor excuse of a store Wal-Mart has become!!
I live in Richland County IL, I have shopped in the Olney location for 30+ yrs.
Todays trip just about topped it...
There are only 2 checkout lanes open with people backed up into the bathing suits and clothing because they refuse to use the new and ever present
self-checkouts...including ME!!!
I hate them and absolutely refuse to use them!!! There were numerous elderly people standing in line waiting, leaning on their carts and shuffling from one foot to the other...I felt SO sorry for these people.They are NOT convenient for the elderly because they just don't understand them, nor are they convenient for people with disablilties.
Someone from the CS desk finally opened up a lane, and I could clearly see that she did not like checking people out...well, TOO BAD!!
She didn't make eye contact with anyone, not even me and barely managed a thank you when she handed me the receipt.
There is ABSOLUTELY NO CUSTOMER SERVICE ANYMORE!!!
You people wouldn't know what it was if it hit you in the Ass!!
You're supposedly all about creating jobs...CRAP!! When you put in self checkouts, how does that create jobs???
Customers are doing the employees jobs by being FORCED to check themselves out and bag their own groceries!!
WE don't work FOR YOU...we DON'T GET PAID BY YOU!!
If I'm good enough to walk my Ass off around the store to get what I need, I'm good enough for someone to check me out and bag my things!!!!!!
And then, you are going to start charging us so much per bag??? That's total BULLSHIT!!!
Wal-Mart isn't the only game around...there are other places to shop!!
Your Wal-Mart FB page is FULL of various complaints!!
You need to start LISTENING TO YOUR CUSTOMERS!!!...they're getting fed up!!

You can sit back and laugh at my little email...I'm sure you will.
I will be taking my grocery shopping somewhere else other than Wal-Mart, as many other people will or already have...BECAUSE THEY ARE FED UP WITH YOUR GREED...THAT'S RIGHT...GREED!!

I would hate to think how many times Sam Walton has turned over in his grave because of how Wal-Mart has become...

Corporate Assholes don't have a clue!!!

20

St. Robert, MO Walmart employees at the checkouts said that they were told that the Corporate Office in Arkansas TOLD them to close all but the few self-checkouts at 10:00 PM nightly. This is incredibly inappropriate, unsuitable and inconvenient for customers----especially for those who have a cart-full. Who wants to act like they work for Walmart by doing that anyway beside it being a huge hassle?? Then I found out today by calling Corporate that the Corporate Office DID NOT give the order to the St. Robert, MO store to do what the staff is telling customers (which is to only have the self-checkouts open after 10:00 PM). I hope to see at least ONE lane open after today for those who shop after-hours and DONT WANT TO CHECK-OUT THEIR OWN GROCERIES!!!

20

I shop at a Walmart in Maryville, Tn. The staff is great. So what is the complaint. You need to hire more people to work in your auto department. I went there on Saturday, June 1, 2019 to get an oil change. The time was around 3:00 p.m. I was actually turned away because they were too busy. So I tried again after work on June 6, 2019. Time was around 4:30. I waited until 7:15 p.m. and was told it would be at least another hour. For an oil change? The women setting next to me said she had been there 4 hours waiting to get two tire put on. Another man and his two kids told me that they had been there for 5 hours for an oil change and tires. Finally I went to the desk and told them to pull my car out of the bay. I hate that I had already wasted the time I had but I could not sit there possibly another two hours to get an oil change. I used to go to that Walmart all the time and get tires and oil changes but no more. The people in the setting area with me were saying the same thing, that they would never return. Can you not see that they have more help or at least check to see what the problem is. They are not in there rebuilding engines, it is mostly tires and oil changes, etc. I don't blame it on the staff, they are just simply overwhelmed. I won't be back and I am sure if enough customers quite going, they will have a lot of extra time to do oil changes, etc... but your company will certainly lose business.

20

I have been a regular customer of Wal-Mart for many years. This store has been declining ever since. They will hire almost anyone, suppose it's because of wages. I grocery shop there about three times in a month, which adds up to a lot of money. The most recent is regarding the "Snickers fun size crunchy peanut butter 21.50 oz. Pkgs." For quite some time now (about a year) they are containing bars that are open, half of it missing, and some are hooked together with nothing in it. We find this in almost every package. I brought them back( two pkgs) to customer service and explained everything that has been happening. She was not really concerned at All! She more or less made me feel like a jerk.. Her last words to me were "this is not a Wal-Mart issue". We are thinking maybe it's time to take our business elsewhere since this is not the only time we've had a problem. This store is in northern Mn. And started out as a very good place to shop. Don't. Like to pay for something We are not getting.

20

Good evening,

19 of my family members were in Pensacola for our vacation and we went to Walmart for groceries and swimwear supplies. I had 3 of my grandchildren therefore their mother gave me her Louisiana Purchase Card to get them some snacks. I paid $60.58 for the food items and my cash total was like $51.00. The register froze twice and the pregnant Walmart employee tried to assist me but it didn't help. Once she got it to work again my cash total went to $102.00. I explained to her that it wasn't right and she paged for management twice. Over a 30 minute wait no manager came and I told her to cancel the sale and I would pay for it. She apologized several times and stated that the food stamps would be back on the card in 6-8 hours. I spoke to BJ (she stated that she was the front end manager) Sunday June 2nd and she apologized but she stated that the food stamps should be on the card by Wednesday June 5th. I called your store Wednesday morning and asked for BJ but I spoke with Melissa. She stated that BJ was off. After explaining to her what happen she took my contact information and stated that she will call me Wednesday as soon as she find out what to do. She said if I wasn't out of state that I could come in and she would put the stamps back on the card. After she didn't call me I called your store Thursday and I was put on hold over 10 minutes. I called back and the receptionist asked if I wanted to be placed on hold because BJ was on the phone with the main office. I waited 5 minutes and ended the call. I called back one hour and a half later since I'm typing this complaint and I told the receptionist it was me again and I needed to speak to BJ. I am still on hold and it's been over 30 minutes. I took it to be extremely busy Saturday that I waited 30 minutes and no one came to assist me with my sale but to be put on hold today and no one pick up not even the receptionist. I think it is absurd to be treated so harshly. We spend a lot of money at Walmart and we don't deserve to be treated to unfairly. After over 30 minutes the receptionist picked up and asked how could she help me. I explained to her how long I waited and she asked if I wanted to speak to any manager. I asked her what was her name and she stated that the Operator can't give their name. She asked me to explain to her why I was calling and I did. FINALLY BJ spoke with me (didn't apologize) and she remembered who I was. She stated that Melissa didn't return my call Wednesday because your store was closed for several hours because of a bomb threat. She also stated when I asked why did she have me on hold so long that all the managers were in a safety meeting because of the bomb threat. She took my contact information again and told me that she would mail me something today before she go home. If your customer service is this horrible all the time I don't know how your business is making it. Please help me with the situation. This store management staff need more training.

20

Hello
Would like to let ou all know of m dissatisfaction with our all..
Ordered a L G 65" TV order # 4061969-120832 on May15th, to be delivered on May21st. Did not finish unpacking TV noticed that TV was already broken,
called customer service, they were helpful.Ordered replacement LG 65". order # 4121972-7669674..Had Fed EX picked up broken tv sent back.on May22
RePlacement was to arrive June 4 but moved to June 6.
June 6 @ 6:45 order arrives to find that the warehouse sends a TCL 65" tv not even close to a LG 65" REFUSED order
Again called customer service Had to order another LG 65" order #4281982-107089
Order to delivered June 20.
Now I have to wait 2 more weeks for the order when the first order took only 5 days from placement to delivery
Why can't the order be expedited (less than 2week) after all it was you alls mistakes NEED BETTER QUALITY CONTROL
NOT AT ALL HAPPY
LeRoy 480-708-0333

20

Your door greeters DO NOT need to see my receipt if my items are bagged. I will be taking my business elsewhere if you don't retrain them immediately. This is the last time I will be harassed by anyone employed by your company.

20

The best idea is replace who ever is in charge of your Pier Park Store on Panama City Beach, Florida. you must get a lot of complaints about how this store is operated. Last time in store 3 days ago after shopping for 45 minutes in the grocery dept. I go to check out at self check out and it was closed, "You need to go to the other end of the store to check out," I let over a $100.00 worth of stuff setting in the cart after one of your employees said this to me and 3 other customers wanting to check out. They all agreed, dumbest or stupidest thing they had heard, We all walked out together.
Whoever came up with the idea to move things around so not even your employees know where items were moved too. I'm so tired of hearing the same answer from your store employees "The item out want used to be on isle 7 but they moved it and I don't know where it is now". It's bad when your employees don't know where to find an item, How do you expect your customers to find it. I have started shopping at Publix and what a pleasure it is to shop there, employees know where almost everything is and not have to stand in line for 30 minutes or longer to check out. Price is important but CONVENIENCE is also important. You idiots don't seem to care about convenience for your customers. Tried your free pickup and sure enough you could not get this correct either, Waited for 10 minutes at pick up and they could not find my order...what a surprise.. You have a problem at that store, its not my problem it's yours. Hope you can figure this out, good luck. Won't ever shop at that store again.

20

On 6/3/19 one was at Walmart at 3001 N State Road 7, Lauderdale Lakes, Fl 33313 at the pharmacy dropping off one's prescription. The attending pharmacy technician was on the phone for approximately 10 minutes without coming to one's assistance. After making an attempt to get her attention one's request was further ignored and one was told to have a seat. One's pain was very unbearable and needed immediate attention. The next attempt to get service, one was told by the technician that she the technician was on the phone. One had to resort to raising one's voice to be heard to get attention. One was told at 9.30am that the prescription would be ready for 10.15am pick up. At 12 noon one had a family member to pick up said medication, said family member was told that there was no drop off and after several failed attempts it was found under a different name. This kind of customer service is unacceptable.

Awaiting your respond

40

I have been a Wal-Mart shopper since 1988. My husband and I had a motor home and traveled all over the US.I have been to 134 stores. My home is in Columbus,GA and recently decided to no longer shop at Walmart. It began with shopping our local neighborhood Walmart. The store now carries mostly great value brands, which some are ok but there are products that I would rather stay on brand. Then came the self checkout lines. I really don't mind that if I have a few items but not with a cart full. Then I noticed that there would only be one regular checkout and sometimes only self checkout so I stopped going to then neighborhood. I then just went to the regular Stores. We have several here. Now there is the same situation. This past Monday I went to the store on Airport Thruway at 4pm. There were 2 registers open with lines of people waiting. an employee was badgering customers to check themselves out. I had $237 worth in my cart. I am 53 years old and in Renal failure. I don't have the strength to shop,scan, bag, load and unload my own groceries. I've decided I would rather go to Publix and pay for the convenience. Many of my friends at church are making the same choices. I know times have changed and it works for some people but there are many that are like me and it doesn't. Thanks for years of good values but if I wanted cheap off brand food that I have to bag myself, I'd shop at Aldi's.

20

My two year old was tired and upset. Which I dont know what two year old who hasn't thrown a fit in public. Your worker Constence mocked him by whining at him. That is not okay. She also reached out to try to touch him. I told her it was not okay to touch my child. In today's day and age you dont know if my kid is autistic or a sensory issue. He didn't give his consent to be touched. I let her supervisor I'm store know it was unacceptable but she didn't seem to care. This store was in Blackstone Virginia. I have a receipt as my husband checked out.

20

THIS IS MY PROBLEM MY BROTHER CAME HOME FROM LEAVE FRO KABUL HES MILITARY AND HAS BEEN GONE FOR 4 YEARS SO IT WAS A SUPRISE THAT HE WAS COMING SO WE RUSHED HIS BIRTHDAY TOGETHER AND I HAD TO MAKE A FEW TRIPS TO STORE WELL I GOT HIM HIS FAVORATE CAKE VANILLA WITH BUTTERCREAM AND THATS WHAT THE LABEL SAID ANYWAYS IT WAS CHOCLATE AND HE CANT EAT CHOC AND HASNT BEEN FROM YOUNG. SO NEEDLESS TO SAY THE STORE SAYS THAT THEY DONT LABEL THEM THEY DO IT AT THE WARE HOUSE SO IGUESS THEY COULDNT HELP ME BUT CUSTOMER SERVICE HAD NO PROBLEM GIVING ME MY MONEY BACK AND DOUBLE FOR ALL THE TROUBLE OF HAVING TO GO OUT AND GET ANOTHE CAKE AND PAY FOR IT
AND THE OTHER PROBLEM IS THAT I GOT HIMD A REALLY CHEAP FISHING POLE TO FISH WHILE HE WAS HERE AND WHEN I GOT TO CASHIER IT WAS MORE THAT ITHOUGHT SO I SAID I DIDNT WANT IT SO SO SCANNED IT TO REMOVE BUY IT DIDNT REMOVE AND SHE KEPT THE ITEM PLEASE PLEASE HELP I HAVE MY CASH RECIEPTS FOR BOTH SITUATIONS IM AT MY LAST NERVE WITH THIS PLEASE HELP

20

Deceptive advertisement . And self check out machines that steal your money. Walmart store 1125 N Pine St, Deridder, LA 70634.On May 30 2019
we shop there and pickup pack of chap sticks which placed in a slot that said 1.00. when puchase price was 4.00 at check out also check machine cheat us of 2 pennies. it doesn't sound like a lot but imagine this done thousands of times with other consumers. I can only imagine the thousands of dollars stolen by a giant global co. who already reaps in billions and who don't care for their employees, Very sad. this episode has happen in the store here in Derider LA and in Leesville La Walmart. Very unhappy customer shame on you Walmart you are thugs . You don't rob with guns but you use technology and deceptive practices....

80

I have not received the replacement gallon of paint that was damaged when it was delivered to me and I put in a complaint about it weeks ago . 215-477-8734.

20

I keep seeing dogs in the store. They come in in purses and on ropes. They are in the food area, the clothing area, everywhere!! These are not service dogs. I know a service dog when I see one. These are pets and hunting dogs. Store employees say they can not stop them from entering. What type of customer do you want? Someone who plays by the rules or someone who makes up their own ?I can guarantee if I lit a cigaret inside I would be told to leave.

20

The pharmacist Olivia at the Beebe Wal-Mart store sold us an inhaler that doesn't work, she refused to replace it, refused to refund the purchase price and refused to give us back the prescription. Her only solution was for us to take it apart and fix it ourselves. My wife is still suffering without the meds and had to return for a new prescription. I told all this to the store manager Connie, she doesn't care and told me to leave. Been complaining to cooperate ever since, but so far nothing. Don't know we're to go from here.

20

I arrived at my local Walmart like I have done in the past 14 years. parked in front stall, and sat there for about 15 mins. then I decided to go inside and talk to the manger, One of the young kids runs in side, tells me it would be about 15 min! I looked at him and said, you could not tell me it would be 15 mins when you walked past my vehicle about 7 times!!! He got smart with me! I asked him his name! He told me it was none of my business! I told him I would never come here again, his replay was that's not a big deal. I'm very disappointed in the service that I received! I will not go back and I will voice my concerns with my friends and family.

Sincerely disappointed customer,
Bill Finnegan

20

One would think that returning a defective Walmart battery well within the warranty period with original receipts in hand would be a hassle-free, straightforward process. Think again! Leaving my disabled European vehicle behind in Cypress, I managed to make it to this Long Beach store, battery and receipts in hand. I presented the battery, and receipts, to the auto center personnel. This was done after guidance by the customer service department. The receipts revealed that the battery, Walmart's top-of-the-line " EverStart, 5 year, 3 year free replacement" , had failed after only two years. The failure was verified by another facility, and the in-op vehicle itself was proof-positive. But Walmart's succinct, & clearly printed warranty served only to confuse the auto center employee. He did not seem to comprehend the word "warranty"; obviously not comfortable with the many nuances of the English language. He immediately became loud and pugnacious, demanding I present the receipt from the shop that tested the battery! (What shop issues a receipt for a free battery test?!) "Where is the shop?" he demanded. "I want the receipt" he angrily continued. Becoming smug he then stated "it will take an hour to test the battery". I remember thinking "what country am I in?". It became clear the employee seemed to have been schooled in the realm of "mordida", and my continued presence would yield nothing but continued insult. So I unhappily departed, defective battery in tow. I am certain, if Sam Walton were watching, he would be saddened and disgraced. REP, Laguna Beach, Cal.

20

trying return a tv that was purchased at your store. they were very rude. I would like someone to call me. your west Brownsville, store

20

****MILITARY ***** (Navy) son has horrible experience at this Walmart location on Memorial Day leave. On leave looking to purchase some headphones so he could use when back in Virginia.. VERY SAD that he had to deal with this and especially to be treated as he did something wrong. I asked for Walmart to step up and do the right thing. Here is the story: We stopped in to purchase a set of Apple Airpods only to walk out of the store and open the package to find a lighter, vape pen pieces inside the case. Someone had repackaged and placed it for sell. We went into the store right away to speak with Assistant Manager, he stated that it was not a legit product. He would not replace or refund the item even after verifying the video surveillance. We were told to call Apple. Had to call the police and file a report at the store. Next Day spoke with the Manager Ruby, she wanted to review the surveillance and was going to get back to us and of day. That did not happen, I called back after waiting for a return call only to find out she left early for the day to attend a family event. Nice to know what she was enjoying herself while our family had to deal with the aggravation. Called again next day and she started they couldn't do anything, she did call the Vendor and Apple stated they were not going to handle. I've requested a response from her corporate office but don't expect much. If you purchase electronics or higher dollar
from Walmart it would be in your best interest to verify the merchandise before leaving the store. I get the store would be leery of scams but this was minutes of leaving the store. This has gone beyond the money and is more about principle. I've reached out to a few local news papers to share the story in order to prevent other from having to deal with this.

20

I went shopping at your Duarte, CA store. I was going to purchase 12 pack Shock top, 4 pack red bull and 4 pack monster. As the cashier was ringing up the items she asked for an ID, I let her know I did not have it on me, I was surprised since I am 56. My 32 year old son walked up and showed his ID. As the manager walked up, the cashier said she could not sell the beer to us since I did not have an Id. The manager said it was policy and that they could not sell it to my 32 year old son even if I was not with him for a 24 hour period since I did not have my ID. Unbelievable! Every one in line was staring at us, your employees were cavalier and seemed inconvenienced by us, that we were bothering them by needing clarification on the policy. I am happy to report that my local Albertsons had Shock Top for a good price as well and sold it to my 32 year old son even though his 56 year old mother did not have an ID. I agree with a policy of verifying the age of individuals prior to selling alcohol but once my son showed his ID verifying he was over 21 the sale should have taken place.

20

Today was the 2nd time I have tried to buy a tv at the Harrison Walmart. The 1st time was last year. First I could not find anyone to help me.
Everytime I asked for assistance, I was to told to wait and someone would be with me soon. New customers enter the department and someone would walk up to them and if they needed any help. I was very stupid because I waited an hour before I left the store. I went to best buy in Branson and was help within minutes and they answered all my questions and were very helpful. Today, dump me, went to Harrison Walmart to buy another tv. I did find some to help. this is what happened. I asked two questions about the tv,s. He answered both and started to walk away. This is Friday ant your ad on the Walmart page stated a sale for the holiday weekend. I asked if the sale was on or if it was just on Monday. He stated the sale started earlier in the week and all the sale products were gone and if I wanted to buy a tv that was on sale I should have been there earlier in the week. I don't know what is wrong. I guess I am not young or pretty enough because those employees will spend lots of time with them. I am just one person and I know my business does not mean that much. I don't buy groceries there and most likely still will. But anything else I will go somewhere else. You should tell you employees that it may be a lot of fun to wait on the young and pretty, but it is the older people that have the money. And trust me, WE will go somewhere else, Our money matters, and I do not have to spend it at Walmart..
Like I said, I may still by grocerties but any anything else I may need including electronics I will go somewhere other than Walmart

Margaret Metzgar

20

why is it when you purchase some Great Value products you get sub standard quality, i purchased a 12 oz package of Great Value thick cut sliced bacon after opening the package the bacon has a couple strips normal sliced (not thick sliced) and the rest is almost paper thin this is very deceiving i am very disappointed in your product i would think you would have better quality control standards than this

20

Hi, This Mahesh, I am this Reynoldsburg Walmart customer last 19/20 years, used to be a business customer also, and getting Tire and Lube service for me and my brother's family, around 6 to 7 cars and vans. This time I am terribly disappointed with Walmart Tire dept. at 2793 Taylor Rd. Reynoldsburg, Oh. 43068. who’s selling Goodyear Tires and not honoring either Road Hazard warranty or Goodyear 65000 mile warranty.
I purchase Two Goodyear Tires Assurance Auth from Walmart in Reynoldsburg, Ohio, in Nov 2016 with 43034 ml. both installed in front. As of routinely for the rotation and balancing, I went to Walmart this past Sunday morning, May 19th, they were balancing and rotation, but in the same evening with my bad luck I ran over somewhere on Nail and Screw on each tire. I went there for repair on Monday, May 20th evening at around 4:30pm and found due to some reason they closed the Tire department. Timings are 7am to 7pm. Then I went there on Tuesday, May 21st. at 2pm and explain to Mr. Tom. The way he acts, I feel like he is not in mood to honor the road hazard warranty and Mileage warranty. He makes excuses like I bought the tire 3 years ago (acutely 2yr and 6 months) and your tire don’t have enough tread on the Tire so we cannot replace your Tires, and he was forcing me to buy two new tires. In our conversation at one point he said (You just want free tires. He doesn’t have right to disrespects me like that) and I told him I am not here to get free tire I have a road hazard warranty and you guys should replace these tires under road hazard warranty. And then he calls Mr. Garly to handle this, they have more than 5 minutes’ conversation in between. Mr. Garly he acts like a supervisor and he also said my tires are not in good shape and refuse to honor me with road hazard and Mileage warranty. If my tire is not in good shape, then why they didn’t tell me at the time when they rotate and balance the tire and they did not even mention on their service order sheet. I told him how long I have been coming to store for all kinds of services and you guys treating me like this. Also in the rotation and balancing time they totally ignored that pothole cut. Most of the people working in Tire and Lube department are totally nonprofessional and non-technical and careless, and don’t care about Customers safety. When I ask him can I talk to the Manager then he said he don’t have any manager available right now. When I ask him to find some manager then after 12 to 15 minutes he came with lady Manger from some other department, and she repeats the exact same thing what Mr. Tom and Mr. Garly told me.
On first tire I have 4/32 and on second tire I have 2.75/32, They still in good shape to drive another 15K to 20K miles. Right now I have 86242 ml. means I drove only 43208 miles. I still have 21792 miles to go, according to Sam's Club, Tires still in good shape and Walmart should honor the Road Hazard warranty or Manufacturer warranty.
I would like to know how Walmart management justifies this situation and punish those people.
Today May 21st I purchased 4 Goodyear Assurance Comforted Touring Tires from Sam's Club with the best deal. I am pretty sure of myself and my family, Walmart lost valuable customers.
I am still holding both Tires with nail and screw in it. And one of it also have pothole cut on it, Pease see attached pictures. My contact number 614-961-2803 and email add. bharat168@gmail.com

My contact number is 614-961-2803. And my email add. bharat168@gmail.com

20

I was on your website and I wanted to buy your v7 dyson cordless vacuum cleaner for $299.99 When I looked up the website a day later It said that vacuum was now $399.99.I complained to your corporate head office and all I got was a woman named Sabrina V who I could not hear properly, Im pretty sure she was doing that purposely because 1 minute you could hear her clearly and the next you couldn't. She kept on asking the same question about the vacuum cleaner and then would go away and check,.she did this many many times, finally she said she found the item. I asked her if she would order it for me since I couldn't find it on the computer anymore and she said yes. My visa account number was given to her plus my adresse then she again said she would CHECK! when she came back she told me she would put me in touch with another customer service rep. That rep gave me the same bull and I was getting nowhere so I hung up. If walmart advertises a product on line and does not say when the sale is over they should honor that price for the same item!!

20

Yesterday on May 21 2019 I went to Walmart in the Ephrata area. I bought a 16 oz container of Wilton Rich Chocolate Icing. When I tasted it it tasted terrible. I looked at the expiration date and it had expired August of 2017. I was very disappointed as I had expected a good rich quality tasting icing. Also this was for my cake I was decorating for someone's birthday. Is there anyway this can be looked into and steps taken to fix the problem? I would like to see the old icing taken off the shelves of the Ephrata Wallmart in Pennsylvania.

20

I live half a mile from this store. Automotive department has a SLOW NICE gentleman working at cash register. He needs second young man at cash register. It ALWAYS takes LONG time to give a service. PLEASE send help!!!

20

I purchased a comforter from Walmart.com $57.49 on Friday 5/17/19.
It won’t be delivered until 5/23/19.
Today I got an email from Walmart that the price dropped to $24 . So I contacted Walmart for the price adjustment. I was told that the item came from another vendor and Walmart won’t adjust the price. When I order and pay my Walmart credit card I expect Walmart to honor the adjustment. If I wanted to deal with another company I would have gone to their website. I use Walmart trusting the integrity of the company.

20

I visited store #577 on Friday and again about 1 month ago to buy diapers for my granddaughter. On both occasions I am now being stopped at the door on my way out because the box of diapers are not in a bag, now you imagine putting a big box of diapers in a bag, but mostly you don't have bags to fit over them. Really so now your going to treat all of your customers as thieves because your large bulky items that DO NOT FIT INTO BAGS are thieves..... Its discouraging when I have to frequent this Walmart many times because I have to struggle to go to the mall or other places to buy items for my 15 month old grandbaby plus my 2 kids and husband and I. I suggest that if you dont want stuff not in a bag then you need to stop selling these items and put your stores to stuff that will only fit in a bag. Its very upsetting when people are starring at you like youve done something wrong and you have like 5 other bags in your cart plus a box of diapers and a potty chair. ( LARGE ITEMS) it's really disgusting of THE NOT SO GREAT WALMART TO TREAT THERE CUSTOMERS THAT WAY WHEN THERES NOT MANY PLACES TO SHOP AT. So I think you need to fix this issue with me now that this has happened to me now twice and I am almost sure if I go buy another bulky item that this will happen again. Fix your stupidity and don't blame me if your employees can't do their job correctly and catch thieves. Don't treat me as a thief when I have stood in your rediculous line because you won't hire people to work the registers and expect people to work for free by doing the self check out. So fix it, your not so happy customer......

20

I called to Walmart (1825 Rockbridge RD, Stone mountain Ga 30087) I asked to be transfer to the meat dept. I was left on hold for about 5mins, then call drop. I called back spoke to a African American women, I ask to be transfer back to the meat dept. She stated she couldn't transfer to that dept. She asked me how can she help, I ask her did you have the case of whiting, she stated I just left from over there and there is not no whiting today. To me that was very odd, I went a step further and use you Walmart app, that stated you all have whiting fish in stock, so surely I took the drive to the location, and discovered there was over 6 boxes of whiting fish. She straight up lied. I use a gift card that was giving to the school for us to by items we needed for the kids picnic on this past Friday. I used $73.34, which left a balance of $26.66. I went to you your Centerville store and the card decline. I'm like I know there should be $26.66 remaining on the card. I went to customer service, where it was discovered someone use my gift card. I had to pay out of my personal money, because you all have fraud. I was told to notify the Rockbridge store. I called and spoke to Timothy he advise me that I have to go back to the store where the card came from, however I live 1hr away from this store. He also told me that you all are aware there is a scam going on. With that been said, I don't feel like I shouldn't have to commute the other Walmart which is off of Peachtree industrial, to get my money back. I have been dealing with this since Friday, what a inconvenience.

20

Hi,

I have made an online order on the Walmart website with the option "Pick-up in store" on 13th of May. I have received the notification that it was delivered on 15th of May but the store is telling that they don't have it, not even after several days. The store is telling me to call Walmart Canada, Walmart Canada is telling me to contact the store. This is the worst experience I've ever had.

Regards,
Razvan

20

Large Holiday order from Walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for AWFUL experience. Final code did NOT work. Upon questioning with on-line chat my account was deactivated. Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted. Walmart has a return policy, yet they penalize a customer for using it. Items ordered from Walmart.com ALWAYS arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can NOT shop Walmart.com with confidence. I suggest Amazon as they appreciate their customers.

20

This is the second shipment that has been damaged in shipping. First it was almond milk not properly packaged and 2 half gallons leaked out completely before it got to me. This time I have 2 bags of flour torn and all over the box, and I am missing 5 pounds of sugar! I am in a very small town and have transportation issues now so I can't even get to the nearest Walmart, which is 16 miles away. I guess I quit ordering from them and start ordering from Target

20

This is a consumer complaint.

Yesterday, while shopping at the Grants Pass, Oregon Walmart, I was walking down an isle to get some Tums for my sick husband. While pushing my basket down the isle, an above cameo was filming me, and snapped pictures of me. I was not stealing, nor was I near any products, yet I could hear the camera click and two bright lights flashed off in my eyes. That is not acceptable and feel very violated by Walmart's tactics to invade my privacy as a customer and to take away my personal space and right to shop in peace.

I am appalled at their intrusion of privacy at my shopping trip of 5/6/19. In the past, I worked for attorneys and a Police Department and have never stolen a thing from Walmart!

When I called to complain, my call was given to an Assistant Manager, who said no pictures were taken and denied it happened. Then she said, apparently the camera was just "rebooting".. I do not agree.

20

I shopped 5/5 at store # 02955. I bought 2 outdoor chair cushions. I paid for them, with a basket of other groceries through the self-serve check-out. After scanning them, I placed them on the bottom of the cart while I scanned the rest of my items. Apparently on my way out of the store they must have slid off the bottom rack. They were lightweight and the material was kind of slick. After driving about 8 miles home and unloading groceries I realized I did not have the cushions. I have tried to call customer service 7 times in the past 24 hours. Either I get no answer at all when I call the store phone number, or if someone does answer they transfer me to Customer Service and then no one answers there. I let it ring and ring and ring. I would like to know if anyone turned in the two cushions. Of note, this Walmart store (133rd State Line, KCMO) has steadily gone downhill , in my opinion. It is the closest one to my home and I shop there on a weekly basis, but I am now willing to pay a little more to simply cross the road and give my business to Target and hopefully receive better customer service. These c/s issues arise and there is no one to address them. If you don't care, you'll soon find there will be many less customers to care for.

20

Daughter had a tire fixed and 12 hours later it's flat try to get it off lug nuts start breaking off. Call wal mart and he has no answers as to how I'm getting this tire off. So now I'm having to pay a mechanic to get it to his shop and get the tire off. On the 2 remaining lug nuts. Should also mention that it was already missing 1 lug nut before the tire was fixed. Found this out on paperwork. And when we tried to get the tire off.

20

MY COMPLAINT IS ,HOW RUDE AND INSULTING THE MANAGER IS AND 2 OF THE EMPLOYERSARE. 2 TO 3 WEEKS AGO I HAD AN ISSUE REGARDING A RETURN ON SLIPPERS. I KNOW THE RULES ABOUT HAVING A SLIP,. I';VE BEEN SHOPPING AT WALMART SINCE
2003.I MISPLACED MY SLIP I HAD THE ITEM IN FULL TACT .THE GIRL SAID NEW RULES, NOSLIP ALL YOU GET IS $3.00 REFUND AND
THE ITEM WAS $11.99 NOT ON SALE. THAT IS NOT POSTED ANYWHERE IN THE STORE,. FOR CUSTOMERS TO SEE.
SO I APPROACHED THE MANAGER AND HE WAS RUDE COULDNT UNDERSTAND HIM. AND WOULDNT HELP ME. AND SO HE WARNED
ALL CLERKS AT THE DESK,DO NOT REFUND $11.88 .THEN THIS SAT. WHEN I WENT SHOPPING 5/4/19 THERE WERE 2 CLERKS
ON GUARD. ONE WITH A 2 WAY PHONE AND ONE POSTED AT THE DOOR WATCHING ME LIKE I WAS A THIEF. I'M VERY INSULTED.
I RESENT THIS ATTUTIDE TOWARDS ME WATCHING ME LIKE I Was THIEF AND FOLLOWING ME. ANTOINETTE MERLINO

20

I purchase the majority of our groceries at our local Walmart Store located at 5101 SE 14th St in Des Moines, Iowa. Recently I have noticed that our store no longer carries the Rotella Bread that my family loves so much. I spoke with a Rotella employee at another store today (where they still sell Rotella Bread) and asked him what had happened. He said that he had heard that Walmart was going more nationwide with the merchandise that they carry. I personally believe in buying local. With stores all over the U.S., I would think that they would prefer to stock the shelves in each location with local products.

I would like to see the Rotella Bread back on the shelves at all of the Walmart store in Des Moines. As is since Walmart is not providing that choice at this time, I find myself going to other stores that do and that is an inconvenience for me, but worth it.
Please reconsider your decision to remove Rotella Bread from the selves by putting it back on your shelves.
Sincerely
Kathy Pullman
Des Moines Iowa

20

the pharmacy in granite city would not fill a Doctors prescription saying I need to talk to the Doctor it is not the job of Walmart to pry in my wifes medical history I will talk to a lawyer about hippa rights and Walmart.

20

May 3, 2019. I took a unopened DVD BLACK complete First Season 31398 28380 to the Customer Service counter 1650 W. Maloney Av Gallup, NM 87301 505-722-2296.I did not have the receipt. The cashier said it was Item not found. I told them it came from their store.
I asked to talk to the manager. An Assiatant Manager Vilda, said it did not come from thier store and refused to listen.
In front of a store full of people, she basically called me a LIAR.
This is Gallup, NM, the store employees are Navajo, and I am a white women, and flet attacked. The manager took no time to help, but continued to embrass me in the store.
Right now, returning the DVD is not an issue, but the act of discrimination is!
The DVD did come from Walmart, for Gallup, NM is a small town and there is no other place to buy DVD's.
The assistant manager is rude, neglectful, prejudice, and not a people person, and cannot handle store situations.
Maybe I need to seek other legal advice...

Geneva C Davis
1801 W. Aztec
Gallup, NM 87301
505-870-8167.

20

The gates you have installed is a pain in the you know what. You have added more self check out lanes and taken away full service. I hate this and so does every one I have talked to, I have gone to Walmart for years but I am seriously thinking of switching to Meijer in Danville, Illinois, Please do something to correct these problems. IT IS A MESS!!!!!!

20

OXFORD, MS

I WENT TO MY LOCAL WALMART STORE 00699 NEEDING TWO TIRES AND AN OIL CHANGE!
I WAS TOLD I COULD NOT BUY TIRES BECAUSE THEY HAD NO BALANCING WEIGHTS TO BALANCE MY NEW TIRES.

I SAID WELL CHANGE MY OIL THEN! I SPECIFICALLY TOLD THE WORKER THERE THAT I WANTED 10-W 30 OIL BEING MY CAR IS AN OLDER MODEL! THEY PUT 5-W-30 OIL INSTEAD. I TOLD THE WORKER TWO TIMES WANTED 10-W-30 OIL!

THE WORKER TOLD ME ALL 4 TIRES WERE BAD! THAT IS NOT TRUE MY 2 REAR TIRES WERE REPLACED AT MY LOCAL WAL MART 4 MONTHS AGO! THIS GUY DOES NOT SEEM TO KNOW WHAT HE IS DOING!

I WILL TAKE MY BUSINESS ELSWHERE FROM NOW ON!
NOT A GOOD EXPERIENCE IN OXFORD, MS.
ROY PITRE

20

we purchased a ATT sims card at your store in AZ we moved prior to using it lost our receipt only to find the sims card is no good...……...

60

too long of line checking out..more cashiers please..thanks.

20

All of the self check out lines. If you have a cart full of goods the last thing you want to do is check yourself out. there are 4 lanes that are not self serve. you can wait in line up to 45 minutes to get checked out. I used to be a checker at Albertsons if I wanted to be a checker and get paid for it I would still be a checker. there is no incentive to self check, how about 10 to 15% off since you are not paying a checker or a bagger. I normally do all of my shopping at Walmart but have changed to WinCo as my time is valuable and I do not have time to check and bag a cartful of items. Sad

20

I bought some pork rids at your Ephrata wa store. they were so bad that they were rotten they stunk . I never buy meat and food from your wall mart again. you .need to clean up you meat dept .. .people do not have money to buy rotton products . I will tell people not by from wall mart

20

I checked out on 4/1/19 and 2 feet from the checkout at the door, I was stopped scanned my receipt and then He proceeded to take out 5 easter buckets that was 90% off 49 cents, counted them, took pictures of them, I could not believe what I was seeing, He told me that anything that is not in a bag is to be counted and pictures taken! I paid for these items and I feel that he did not have the right to touch my items, I am 76 years old and never in my life has this happen before, 49 cent buckets!!!!! Everyone I talked to I told them to make sure that every item they buy at walmart to put in a bag, even if they have to tape them around the item, What is going on with you people, I have shopped at walmart for years and this is a sad thing to happen.

20

I was in Walmart located on Annapolis Road, Lanham, MD and wanted to purchase a Xbox game for my grandson, I was informed that they only had one Key as they had lost the other one. Understandable I could wait until the key returned, but when the employee who had the key returned I still didn't get any service, actually Robert the CS Rep who informed me stated he wasn't going to help me when one of the cashiers said we were still waiting. I finally flagged down someone else and they retrieved the key and assisted me.

If the young man was having a bad day he should have clocked out and went home. I guess he got upset because I asked why we couldn't get the game again. However, this is no way to treat a customer. You need to train your customer service staff on effective customer service. If it had been him and he got treated poorly he would have had an issue. This should not be tolerated.

20

TO WHO IT MAY CONCERN:
Hi, my name is Angela. I went to the Walmart in Blytheville, Arkansas yesterday to purchase a $200 push mower that was back in Garden Center. I am highly upset about the whole ordeal. No associate was in the Garden Center and we waited in there for about an hour,still no associate around and there were more customers asking me why no associate was in the Garden Center. know but we had been waiting for an hour.I told them I didn't know and I went and asked a woman associate that was working the floor. She gave me a dirty look and called for an associate Name April, I went back to the Garden Center and waited believing she would be right there. We waited another 30 minutes and the associate never came to assist me. i went to the pharmacy center to ask them to call an associate to Garden center and that one has been called already but she never came to assist me. So, The lady in pharmacy paged that an associate is needed in the Garden center. Once again I go back and wait another 30 mins. Still no assistance from an associate .I go to the pharmacy once again and asked for an associate to give me assistance. She as well, gave me a dirty look this time but she did call for Garden Center Associate about 5 minutes after I went back to the Garden Center. Waited 30 minutes more and STILL no associate came to assist me. My little 65 year old mother was with me and she had to help me load the big heavy box that contained the mower because we got tired of waiting. Three hours Is too long to have to wait on an Associate. We didn't even have help loading it. This Walmart lacks well mannered Associates and has the poorest customer service reps that I have ever seen. I went through all of this just to buy a $200 mower that I desperately needed or I would have walked away. One upset customer! Thank you.

20

We accidentally wrote a check on an account that was compromised and had to be closed. We realized it the next day and have been trying to repay what we owe. We have gone to the pharmacy and the store talked to managers who said just wait for a letter. We also contacted corp but no help. Now you send us to a collections agency. So now that you have done this we will never again use your stores for anything. We spend on average of 2-300 dollars a week there. What you did is just wrong. And on top of it trying to charge us an extra $30.00 to boot.

20

On April 6 of 2019 my grandson visited your Auto care center at the Walmart located at 7101 Cedar Springs Blvd., Louisville, KY 40291. He purchased motor oil and an oil filter from inside Walmart's and took it to the auto center for then the changes oil and filter. He was told by a technician name Marissa number 8509 that she was declining to change his oil and filter because the drain plug she claimed turned twice and was very hard to turn showing signs of cross threading. He brought his car to me and explain the situation and being an aircraft mechanic I told him I would help him. I purchased a new drain plug and brought home a 14 mm tap to re-thread the drain plug. From the comment the technician indicated on the service order I was prepared to remove this plug with an impact wrench. However a hand wrench was only needed because the plug was so loose I merely unscrewed it with my fingers. Within the service order it indicated an inspection had been done only for me to find out that I could actually remove the oil filter with my hand barely turning it. This should not have been missed within that inspection. Concern about the comments the technician made I made a visit to the Walmart Auto Care Center and asked to speak to the manager. The manager said his name was Jim and he was the assistant manager and hired to straighten out the mess with in the auto center. I explained to Jim the situation and he was very rude and continued to smoke his cigarette with another employee and the whole time I was talking to him they would smoke their cigarettes and constantly spit on the pavement. I explained to him that what the technician wrote down had to be a lie because she indicated the oil pan plug was cross threaded and there is no way she could have known that if she did not remove the plug. After observing several of the employees it was obvious they were trying to get the Walmart customers discouraged from having their oil changed. The rest of that week I make several trips back to the auto care Center only to be told and discouraged from getting my oil changed. On April 28 I did visit the Auto care center again with my personal vehicle and told them that I had my own oil that I purchased inside Walmart. I was told that they had changed their policy and they no longer would change oil that was purchased from inside the store. I told the technician that I seen an ad where they now carried mobile synthetic and if that was the case for $44.95 I would take the oil back that I purchased and it would be cheaper for me. But I was told they did not have 0W 40 oil so I was out of luck. What would have happened is your shop would put the wrong oil in my truck with no doubt. Your employees are discouraging customers if they feel like they cannot make a lot of money on them. I have been in business for more than 40 years and this is the worst business practice I think I have ever seen. Upper management needs to look into this practice. I am also going to file a complaint with the Better Business Bureau. Walmart is a big company and I am just shocked that you would conduct business this way. I have attached the service order and a picture of the drain plug.

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