Walmart Customer Service
Rated 1.98 of 5 Stars
Based on 666 Complaints

Contact Walmart Corporate

Toll free phone number: 1-800-WALMART

To file a complaint by phone call 1-800-331-0085 from 8am to 5:30pm Central, Monday-Friday. Other than by phone, Walmart has a corporate feedback form on their website which can be used to submit feeback.

They also have a Facebook fan page and a company Twitter account which can also be used to share your problems with the company. The best email address is feedback@walmart.com but we have not heard a response back yet.

If you do want to write a letter to the Walmart CEO Doug McMillon, email him at doug.mcmillon@wal-mart.com or write the corporate headquarters at 702 Sw 8th Street, Bentonville Arkansas, 72716. Walmart.com is a mega chain retailer that carries consumer goods from food, tires, and pharmacy drugs. With over 11,000 locations and 2.2 million employees Walmart.com is publicly traded on the NYSE: WMT.

The original Walton’s store was first opened in Roger, Arkansas by Sam Walton in 1962. It is still a family owned business as the Walton family owns over 50% of the corporation.The Walmart slogan is: Save Money. Live Better. Walmart is the largest worldwide employer and the world’s largest company by revenues.


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Reach Walmart Headquarters

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  • Walmart corporate office

    • 702 Sw 8th Street
    • Bentonville
    • AR 72716
  • Company website

  • 1-800 phone number

    1-800-WALMART
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm CST

Top Walmart Complaints

Browse more than 666 reviews submitted so far
40

I was at Walmart 11-26-2016 at 07:58:52, the store: 330 Sutton RD SE, Owens Cross Roads AL 35763. Manager David Sims, ST# 05197, OP# 004222. I had just gotten off work, a 12- hour shift, I had purchased some items, went to the cash register, the cashiers was rude, she never smiled, or said anything at me even though I smiled at her, never said good morning, she acted as if I was annoying her by being there, the one time she looked me in my eyes, she glanced at me for a second and said nothing.

I had a box of cakes, chips and toddler clothes to name a few items, she tossed my chips down the conveyer belt, as well as my chips, she stuffed my clothing in a bag, not folding in any kind of way, I politely took everything out of bags, folded the clothes, so that they would not be too wrinkled, my heavy bags I doubled. When she rang up my total, she did not even say the price, she just looked down at the floor, I was looking at the total anyway, and gave her the money, he never said, thank-you, she just moved from the cash register and got out her cell phone and started texting.

I was going to go to the manager but, as I said, I had just gotten off a 12-hour shift (nurse) needed rest to do another 12-hour. This cashier was rude.

Comment (51)
40

I went shopping at Walmart in central square last night for Black Friday. Stood in line for activation of contract phones. The sale started at 6:00pm. As I stood there for a half an hour a associate asked me. What carrier I had, I said AT&T. He said, we no longer do AT&T. You have to go to another Walmart. Here it's 5:55 pm. So I called Cicero Walmart which is about 15 minute drive. As I got to Cicero Walmart, the place was packed. I stood there an hour in line just to set up appointment to get phone activated. The associate was rude. By the time I left there and headed back to central square walmart, all the deals were gone.

I think central Square Walmart should of put up notice ahead of time that they no longer carry AT&T. I had called there that morning asking questions about the phone and the guy never said anything to me. He didn't even know anything about the ad. 2 years ago I stood in line for a TV for 2 hours and went to pick it up and they sold my tv to someone else. I've been doing business with walmart for many years. Enough is enough. I'll start doing my Black Friday shopping elsewhere.

Comment (0)
20

I purchased a box of cereal that had a coupon that gave a free box of $3.00 or under. At the checkout the cashier did not know how to enter the information for the free box. She called for a manager who stated since the coupon was on the original box I would have to come back another time for the free box. I told him if the transaction was completed on the original box I could remove the coupon and take the free one right away. the manager said no he could not do that I would have to return at another time. I made no purchase at all, I told him if this was how I was going to be treated I would not buy anything. I then found the floor manager and explained the entire situation to her.

She also said I would have to return at another time. I am disabled and coming back is not such an easy task. I normally get everything I need in one trip to the store. This entire situation could have very simply been remedied if only either of the so called managers would have finished the first transaction and let me remove the coupon for the free item. This all took place at the Walmart store in Aberdeen South Dakota. I normally did a great deal of shopping at Walmart but will no longer do so, I will not be mistreated in any way by any person. Your managers need additional training on how to treat customers, 'no' is not an acceptable answer when there are alternatives.

I was a system analyst and can truthfully tell you there are always alternatives. The service in the Aberdeen store seems to be consistently getting worse, a person will get nothing but angry looks if you ask for nothing more than help trying to find an item. Up to this last episode I still shopped at Walmart even with the poor customer service but there are other stores in Aberdeen that carry all of the items I normally purchase. If your managers refuse to listen to a possible solution to a small problem I believe it may be time to do my shopping elsewhere.

Comment (0)
40

I wanted to buy some towels and sheets that were in the center aisle without any sign of Black Friday. The manager Karen treated me bad and aggressive because of our complaint why there was no sign indicating it was a Black Friday special as I was about to pay. This was at the Walmart at Casa Grande Arizona.

Comment (0)
40

On Oct, 24, 2016 @ 10:am. Columbus, TX. I was looking at the black porcelain drip pans for my cook stove top. There, hung many packages of 2 large & 2 small sizes wrapped together. Alongside these packages were hanging several loose drip pans in both sizes. It looked if some packages had been previously opened and the wrapper removed. I asked the attendant if I might substitute one of the loose pans for one of the larger pans, because my stove has 3 small and one large size. She said I would have to ask the manager. Posing the same question to the manager, he refused me.

"Are you telling me I have to buy 2 twenty dollar packages to get the 3rd smaller pan that I need, when you have those loose ones hanging there? HIs answer was, "That's right." He gathered the loose ones in his arms and just stood there fumbling with them as if he didn't know what to do with his hands. At this point, I left. All my life I thought items on display were for sale. Why not put a price on the loose unpackaged one and give that one, with the packaged set to me? Only a few weeks ago, in the same store, I had bought some dull finished drip pans for $10.00. Only to find I could not wash off any stains or marks that got on them. Therefore, I wanted the black ones to solve my de lima.

I have been buying at this store since it was first opened some 30 or so years ago. Which now makes me almost 93 yrs. And getting out to do my shopping is not that easy. I have always been under the impression everything on display in a store for sale, was for sale. All he had to do was put a price on one of the small loose drip pans hanging there and all would be well. So now I sit at home wishing my stove top looked nice, clean, shiny and stain free. Only to say I am an unhappy camper is minute.

Comment (0)
40

Ive gotten semi used to the fact that cashiers are going to lick their fingers to get bills out of the drawer to hand bills back to the customer. Today I got to bring home 15 bags with a cashiers spit on them because she does the same thing to open the bags. Every item I purchased then had her spit on it. While I know its highly unlikely I'll catch anything from this consider how many people purchased at your chains, how many products go out the door, how many bags. Tell your cashiers to keep their spit to themselves for pity sake.

Comment (0)
20

I have Order number: 5621663-571586 to be picked up at the Checotah OK 74426 store. I have been notified that a part of the order is ready for pick up. I first tried to contact the Chat line only to be told that the Billing Address was incorrect - I double checked and had given them the correct address - one I have used for years and which reflects on my on-line account - 702 SE 1st ST, Checotah OK 74426. She was not helpful.

Next I called the 800 number and was told the store would hold for 7 days, which is the point of my call. I simply requested they hold the partial shipment for an additional 7 days until the Entire Order was ready. I am handicapped and it is not easy to run to the store unless absolutely necessary.Your Customer Service? People would make one believe a PHD is required to understand and honor a simple request. I am getting very disillusioned with Walmart.

Comment (0)
20

I am spending 200 to 400 dollars a month in Walmart, I am handicapped and frequent the Davie, Florida store off of university drive. Every time I come most of the carts are in complete disrepair. The steering is so bad I can barely turn the cart. Why can't they be fixed properly. Many handicapped people complain to management. They inform me they request repair. What's the delay? Why can't my shopping experience not be so frustrating?

Comment (0)
20

I have visited 2 Walmart superstores in the past 2 months. The first was in Sunrise, FL, at the intersection of State Road 441 and Oakland Park Blvd. I requested $20.00 change from my purchase, which the cashier failed to give me. This required me to make another 10 mile trip to straighten out the discrepancy. The second visit was to the Walmart superstore in Pompano, FL on Atlantic Blvd. When I checked out, the cashier did not give me all my purchases, and as a result, I have to again travel about 8 miles, bringing my receipt, to retrieve the goods,

My complaint is that at both these stores, the service is way below par, and I am 75 years old, and it is difficult for me to return to these stores for errors made by your checkout people, who couldn't care less about the customer. I have reduced my visits to Walmart for this reason, shopping at other local grocery stores like Publix, Winn-Dixie and Target. I hope this complaint causes a review of the two stores I mentioned, as I feel they are both sub-standard.

Comment (0)
40

I have a "cage" up and down my spine due to severe scoliosis of my back. I am handicapped because of this and other issues which make it impossible to walk very far. As a regular shopper of Walmart, I am extremely upset with the abuse of handicap parking and the handicap stalls in the restrooms. The parking spaces are regularly used by unauthorized people who have no plaques or plates. They are just lazy. The restroom stalls are regularly used by people who just want "more room to move."

I cant move my body more than 30 degrees in any direction and trying to get down to the toilets is impossible without a rail. I have to use the handicap stalls as they are the only ones with a rail. Not only are customers abusing this stall but so are employees. People stay in there an extended amount of time talking on phones, etc. while I am waiting on a bench outside for them to leave. This is very inconvenient and, sometimes, you cant wait long enough for them to leave because you need the restroom now.

I feel rails should be put in all the bathroom stalls so that us who are handicapped can use any stall available rather than having to wait on those who abuse them. Not having rails also leaves the store open for law suits when a person gets injured from falls trying to "get down" to a toilet without rails. Would also like to let the company know that the McDonalds in the Walmart store at 8401 Anderson Blvd FW, TX 76120 has roaches crawling on the walls.

Comment (0)
40

This is a complaint about a customer and I know you can't do anything but because it involves my Service dog I want you aware of it and make sure employees handle situation similar how the ones did today.

I was at check out with my dog Bentley, she doesn't wear her fest because she is fluffy and its hot on nice days, but she has her gold pendent and visual ID card tagged on leash. Well I was unaware of this unruly Customer, she was at the other end of store giving your employees a very hard time about my dog. 3 or more employees realized she spotted me at check-out and came down to me, they tried to get to me first. She screamed at the top of her lungs at me telling me my dog is not a Service Dog she didn't have her fest on and an emotional support dog is not a Service Dog and called me a name.

I dumb founded, I said something I don't know what it was. I have never been treated like that ever. I'm not out to please anyone, it's the law I can have my dog with me and I do not have to tell anyone my medical history and was not about to with that woman. She is a Service dog and trained to keep my balance and for other things, and she also is an emotional support.

She's Bichon/Havanese, very calm and intelligent, she wants love not violence and wouldn't hurt a fly. Everyone at Walmart, employees have always treated me with a smile and love to see my Bentley, always, they even come up and ask if they can hug her. I have felt very comfortable there. You do have one employee there that is very mean to me, and tried to knock me down but it's not because of my dog. And if she does it again I will personally go to store manager. But she is the only one and she shouldn't even be working there.

But now it's going to take a minute to go back. If I am attacked again, I will call 911 and I will not put up with it. She doesn't have a right to bully me, there are laws protecting me against people like that. The 3 employees that tried to protect are absolutely wonderful and I wish I would have taken all of their names and was able to let you know who they are. Because they deserve acknowledgemen. Great Customer Service people, it was one girl, just lovely and two very nice young men!

Comment (0)
40

I have shopped this store since it opened. I endured the remodel and monitored the continual weekly increases on almost every product that I normally purchase. I spoke with an associate at checkout about the upward spiral of prices across the board and was informed that this is taking place to cover the raises for the new hires at this store. As a person on a fixed income, I have cut back and even returned items which continue to increase in price every time I shop at this store. I find your policy of taking more out of my pocket to cover your payroll an outrage! I have had a Walmart credit card for years and am considering canceling it.

I already cancelled my Sam's Club membership. It is unfortunate that Walmart is no longer a good value and rest assured I shall continue to withdraw my business from your store because of this new policy that has been put in place. For example, today I returned 2 items, Store number 01230, receipt ID number 7JZW47F9W8Q, taco shells that a month ago were $1.12, are now $1.67. GV bacon marked at the meat counter at $2.74, rang up at the register at $3.94. This slight of hand pricing from the shelf to the register probably works on a lot of those who don't check the receipt.

Comment (0)
40

Our family, on tonight, September 18, 2016, was met with a touchy situation birthed from a mischievous Leeds, Alabama Walmart employee who goes by the name of Scorpio. Unfortunately, this overzealous, contemptuous and disrespectful Leeds Walmart employee meant evil by calling the Leeds, Alabama police on our loved one who had treated him with the upmost respect when he refused to give cash from our debit card refund when Walmart, all day and night, hands over cash from debit card refunds even when a person would rather have had the refund placed back on the card at hand.

Then, Jerry, likely Jerry Hicks Jr, a new Leeds Walmart employee, who is obviously a “good” friend of Scorpio, pretended to care about the ill-treatment our loved one was receiving when at the end, we discovered that he too was a huge part of the problem of involving the police in a situation that could have erupted into the death of our loved one.

Fortunately, when Scorpio chose to abuse his minute power by calling the Leeds, Alabama police for no reason, resulting in a gigantic waste of tax dollars from hard-working citizens, Officer Breasseal, an understanding police came on the scene. Not only did Officer Breasseal arrive on the scene, but, three cars of officers showed up as well indicating that Scorpio had likely made the situation seem to be that of a true emergency when it was not an emergency at all. We are confident that had Officer Breasseal not shown up, there would have been an assault, battery and bloodshed upon our loved one.

Furthermore, the actions of Scorpio and of Jerry proved that some people should not be given supervisory responsibilities when these hard-working, we’re sure, officers could have been addressing serious issues that could have been life threatening. Likely, people like Scorpio and Jerry are against marriages that involve people who are unlike them or perhaps they, like Hitler, are drunk with a little bit of power.

In the end, nevertheless, Officer Breasseal did not make a report against Scorpio and the obvious prejudices Scorpio had cowered upon our loved one; but in the same vein, Officer Breasseal did not treat our loved one with scorn, hate or contempt. He was respectful and may our father bless him and his family, always for that.

Comment (7)
40

I purchased a green dot card on 08-21-2016 Ozark Alabama store #00740. When I read it and realized all the fees I would have to pay I was very up-set. I should have bought a Walmart gift card since I plan to purchase just about the whole amount from Walmart. I tried to get my money back from Walmart service department. I purchased the card there but can't get my money back. So I tried green dot com the card has to be activated 1st which cost $7.95 that is throwing money. You took my money. It is real simple just give me my money back. Please make this happen before 09-21-20016.

Comment (0)
40

At 9:15 the Walmart in Morris Illinois prescription department caused me to be upset. I was there to purchase medication behind the counter that would help my husband with his sinus infection. The pharmacist in back refused to sell me anything being it wasn't for me, no one even asked me for my drivers license. I spoke with a manager there and all she had to say is it isn't her department. I rarely buy medication but maybe 3 times a year and am extremely dissatisfied with the treatment I received. Me and my family spend 3-4 hundred dollars weekly at Walmart and being I was treated so unfairly I am now a Jewel shopper. Let me ask you, when elderly or handicapped people need medication and can't leave their home, Walmart turns their caregivers down also?

Comment (0)
40

I bought new everstart car battery which failed after 1 1/2 years. It says on the battery that it has a 2 year exchange warranty. When I brought it back to exchange it was told there is no warranty. It is clearly deceptive since the battery and display says 2 year replacement warranty. I was forced to buy a new battery.

Comment (22)
40

If I could give this experience a minus rating, I would. Placed an order online on 8/29 because the item I wanted was out of stock at the two local Walmart's. Received a 'do not reply to this' email stating that the order was canceled due to 'inability to verify payment information' directing me to 'make sure my information is correct'. No phone number or email address to respond was supplied. Two days later, tried to replace the order only to find that the item I had ordered (and iPhone 5s) was now no longer available.

Placed an order at that time for a different iPhone 5s that was in stock plus several cases for the phone. Received the same automatic email response canceling THIS second order. In frustration, I did a Google search for a contact number and called it. I was informed that Walmart had experienced internal security issues and that the reason for both orders being cancelled. At no time prior to this call was this information given to me. I was never informed that my orders wold continue to be cancelled until I called them. At no time was a phone number or return email supplied.

The supervisor who I spoke to, 'Nina, badge #05133' repeated stated that 'all you needed to do was call us' but accepted no responsibility for the fact that neither the need nor the number were ever supplied. Despite my asking her several times how I would have known that I needed to call them so that they could straighten out their system, she continued to state' all you needed to do was call us' followed by, when I asked how I would know that I had to call, 'you don't have to call us unless you want to'. And to make matters worse, the second phone that I ordered is now no longer available!

This is a perfect example of a large corporation acting in a manner that shows very clearly that they do not care about their customers but only their bottom line. How much effort would it have taken for Walmart to send a personal email to me to let me know they needed to confirm that I was indeed placing the order? Nina even went so far as to try to put the blame on ME because, in her words, 'this is the first time you've ordered from us online in nearly a year'. How crazy is that? And when I asked for a phone number to contact corporate offices, she informed that they don't have one and if I want to see if I can FIND one, she suggested I Google it. Unbelievable.

Walmart, you have lost another customer.

Comment (0)
20

I went to Wal-Mart to get a phone card for my granddaughter. While there I passed a section that had phones on an end cap the price said $5. After getting an associate to help, she discovers that the phone is mis-priced. She said she was going to let me have it anyway since it was the stores fault. She had to call a manager over to ok the transaction. The manager litterly lost her mind. She went into a rant about there was no way she was selling a $29 phone for $5. She was very rude and arrogant! I asked her to whatever happened to the policy, the customer is always right. She laughed at me! Trust me, if they sold straight talk phone cards anywhere but Wal-Mart, I would never shop there again! It didn't matter to me in the beginning, but after her rant, it became the principle of the whole thing!

Comment (0)
40

The USDA says dogs are not allowed in food stores. Except for service dogs and on duty police dogs. I shop at the Jane Missouri Walmart and 90% of the time there is at least one dog being hauled around in a shopping cart. A dog is an unsanitary animal and by law is not allowed in food stores. I shouldn't have to share my shopping experience with a dog. You need to address this problem it's becoming much too common. Don't ignore the law.

Comment (0)
40

I am told by your Brennan Texas store that " corporate" has instructed that no Ocean Spray Cran Cherry juice may be ordered. I had this problem 2-3 months and got the Brenham Texas Store manager to "get this straightened out" I wrote Walmart an never got any explanation as which of you geniuses decided to discontinue one of your best sellers. You have an idiot in your organization who needs to be fired.

Comment (0)
40

Went to Walmart in Talladega AL. to get my tires balanced and rotated. A truck pulled in ahead of me with a flat tire in the back. After being ignored by 2 employees for 10 - 15 minutes , one finally asked what i needed. I told him and was told that it was going to 1 1/2 hrs before he could get me because he had to wait for the guy to go get his vehicle and come back to have his tire fixed,"First come ,First serve". There wasn't another car around, had 6 or 7 bays open and he couldn't get my vehicle on the rack because he had to have it for the other guy whenever he got back. He could have used a jack and been done in 30 minutes if the 2 of the employees would have worked together. Instead they were going to do nothing for another 1 1/2 hrs.

Comment (0)
40

I went to the Wal-Mart in my hometown of Lockhart TX this morning to buy dog food and two chicken breasts. I am a retired Senior Citizen and no longer buy in bulk. Imagine my surprise when I was told, both by the young man in the Meat Department and Customer Service, that it is "company policy" not to break up packages. I had no idea that Wal-Mart was in the habit of discriminating against Senior Citizens and small families, but HEB is not. I will not shop again at Wal-Mart. HEB had the exact same price for the dog food and sold me two chicken breasts.

Comment (15)
20

I ordered a swing set on July 27th and it was supposed to be deliver by August 4th. I got a message saying it was in the store in north Attleboro I go to pick it up and the woman at the desk said it was not in the back. I was told that it was probably on the truck and would be delivered that night when the shipments comes in. The next day I call the store to see if it was there and every person I spoke to was giving me the run around saying the same thing the woman told me the night before, that it would be on the truck coming in that night.

Extremely aggravated over the whole thing, because my sons birthday was August 5th and I wanted it built for his birthday, I decided to just call the next day hoping it would be there so we could pick it up and it be built for his birthday party Aug 7th and was told the trucks don't deliver on weekends. Now I'm beyond aggravated because I have 20 kids coming to my house and no swing set for them to play on. This is so unprofessional and unexceptionable.

I spent almost 500$ on this swing set for it not to be here when it was supposed to be. If I would've know it wouldn't of been here in time for my sons party I would've went some where else to buy it. Now I have to deal with a bunch of disappointed children and most importantly my son that's been looking forward to a birthday present that he hasn't received yet.

Comment (0)
20

I was shopping for fabric at the Walmart store located 2824 Appalachian Hwy, Jacksboro, TN 37757 (store 01466) this morning. I attempted to complete the Walmart survey online ... but unfortunately, the printout is so blurred that I cannot read the ID# so my attempt was unsuccessful.

What happened: I tried to purchase fabric. After announcing customer needs help in fabrics, no one ever came to help me. I waited during two calls and 20 minutes. I went to a "greeter" who could not hear/understand what I was saying, so I went to Customer Service and they again announced for help at the fabric counter. Told me someone would be there to cut/price my fabric ... again, no one. So, I put my selection down and walked away. If Walmart is going to sell fabric, then WHY is there seldom any help at the counter? Talk about a run-around and a waste of time on my part! Not happy with the store!

Comment (0)
20

I got 2 tires. Paying about $200. I bought them on may 8 2016 and by August 3 2016 they were bald and wires are poking out everywhere. When I called wit my concern I was told a manager would call back. Waited an hour no call. I called back talked to a manager then requested to talk to someone else. And I was put on hold for 20 min. Called back and was told phone lines weren't working. Don't believe that.

Then when I talked to the co manager he put me on hold then had someone else pick up and give me the answer I was waiting on. The lady said the manager had to go somewhere. I find it extremely unprofessional to just decide ur done helping a customer. I told the lady that I wasn't done talking to him and she said she cud call him back.

So my bad tires that didn't even last 3 months are still on my car because Wal-Mart doesn't want to replace them. I will never get tires from Wal-Mart again and I will tell others what happened to me so that they will think twice about purchasing tires from Wal-Mart.

Comment (15)
40

I have lived in Decatur, IL for 55 yes. I am 73, a senior citizen who reported SS fraud 4yrs ago. There are people who are angry that I reported this & now when I go into Walmart these people call Walmart Security & pretend they are Police & I am a known shoplifter. They harass & follow me & are very disrespectful. I have never stole anything in my life. I receive pension & SS from my deceased husband. I have a 813 credit rating. A home & I always pay my bills. If you run a background check on me you will find someone is just trying to ruin my good name.

I've shopped at Walmart once or twice a month. I have been a customer for many many years. I hope Walmart can contain this problem. I am not a thief. Stealing is not in my DNA. These people are NOT the real authorities. Contact the Decatur Police Dept. to verify. They are making security look silly because they really think they are harassing a 73 yr. old thief. I would NOT spend the rest of my life stealing from Walmart or anyone. I am considering filing a lawsuit. The harassment needs to stop.

Comment (0)
40

I purchased a Road Hazard Warranty when I purchased a set of tires. I took my vehicle to Store #94 on July 10, 2016 to have my oil changed for the advertised special of $39.88. I was charged $4.79 for an extra quart of oil (I was not informed that I needed an extra quart. Also I needed to have a tire repaired. I was told that the repair could not happen due to the nail being too far on the side of the tire. I feel as if I purchased the road hazard under false pretenses because the road hazard warranty was not honored.

I intend to tell all my family and friends to not use the Tire and Lube Services at Walmart because I am NEVER going back to Walmart. I am very unhappy with my overall experience with Walmart. I would like for someone to call back to discuss this matter as well as I would like a refund of the road hazard warranty that I purchased which is $40. Also, I arrived at the store at 7:45 am. The tire and lube department did not open until 8 am. They did not pull my car into the bay until 8:15 am. I did not leave the store until 10:25 am. Again, I am very unhappy and a very dissatisfied EX-customer.

Comment (0)
40

Poor customer service, If I could give a negative star, I would. There are so many issues, it would take a 10 page research to address each one accordingly. There are two major issue. First, individuals walking around selling food out of their car. Secondly, the parking contains so much trash until it makes doing business questionable. Also, I notice the prices are higher at the Balch Springs location than other areas, I ask myself, what type of business ethics is Walmart practicing, or better yet, is business ethics apart of Walmart's philosophy?

Comment (0)
40

The store at Alva Okla at 9:00 pm had no (zero) checkers. Use the self check out only. Or the little check station at self check out or customer service desk which has no scale. Couple of days ago they would not check me out at the self checkout station. The girl just walked off and said it was closed. I just left my basket of stuff and walked out. My schedule allows me to shop after 9pm. I do not know how to use self check out and don't want to learn. Tonight there was a long line of people just like me that do not use the self check out. I shopped for a 5 minutes and stood in line 20. You may think you are saving money by not manning the check outs but I do not go to Walmart unless I have to. I hate going to walmart.

Comment (0)
20

This is directed not at one individual but the department. I live near Walmart on Collier Boulevard in Naples, Florida. I frequent the store weekly but my complaint is towards the auto service department. Today I went to have a tire changed and rotated and I sat there in the lane for five minutes and no one came up to me. This happens every time I go there. There was one man with his handheld computer outside and he just looked at me and ignored me.

When I walk inside a gentleman came up to me and asked if he could help me. I told him what I wanted. He immediately told me it would be a two-and-a-half-hour wait. I asked him why such a long wait. He said there were five cars in front of me. But I could come in tomorrow morning first come first serve. This happens every time I go there there is a two-and-a-half-hour wait. This is ludicrous.

There was nobody working inside the stalls at 12 o'clock in the afternoon they were all inside joking and not outside working. I have gone there three times and three times I see the same thing. As a one-time business owner and now teacher I am appalled that Walmart allows this type of customer service. I hope someone looks into this and finds out what is going on in this department. Inside the store is not much better when you have people walking around on their cell phones texting and not taking care of business I approached one lady at one time and ask her a question and she ignored me if she was texting on her personal phone.

Other Walmart staff have earbuds in their ear and listening to music and not paying attention to the customers. I will continue to use Walmart as a place to buy my goods and services but this needs to be corrected. Thank you for your time.

Comment (0)
40

Subject: A Clay Beige Egyptian Cotton Blanket/ King I purchased at the Walmart located in North Carson City, NV. Today as I removed it from the zipper package to spread on the bed, it had a foul odor. I decided to launder it to remove the odor, following the instructions exactly. When the dryer stopped I removed the lint trap discovering excessive lint. The blanket needed more drying, again the lint trap was excessively full of lint. Should I not have checked the lint trap, a fire hazard was very possible. This is a problem you should be aware.

Comment (0)
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First of all I believe the store number is #2111. The employees are rude and they spend way too much time playing and texting on the sales floor instead of helping customers. The male and female employees do nothing but play and flirt with customers, ask for their phone numbers. My daughter is scared to come in that place any longer..Even a manager asks for female numbers his name I believe to be is Jason Hanner a store manager, if no action is done soon I will take it to the BBB. There seems to be no professionalism in there whatsoever!!!

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As I was loading my purchases into the back of my pickup, I was approached by a security person who asked where my receipt was. I responded that it was in my shirt pocket. When he asked to see it I declined stating he could review it from the store's system. He grabbed me by a wrist that has a bone that has never healed jerking me forward and removed the contents of my pocket and then shoved me away exclaiming that he would not tolerate my assault on him.

He drew some sort of weapon and advanced toward me. I quickly realized that he was trying to frame for a crime that he would have the right to detain me for, so in my pain I felt I had no choice other than allow him to humiliate me to whatever level he desired. He ordered me to put my hands on the truck. He dropped the Walmart receipt and looking at one from another store exclaimed that I had no receipt. I pointed to the receipt on the ground and he ordered me to pick it up for him. He did finally let me go possibly realizing that it wouldn't be that credible for a disabled person to assault a person twice their size.

As I was parked in the first handy cap space in front of the entry I presume there is clear video of what I was loading as well as what occurred. Incredibly something similar occurred to me at the same store several months earlier when a customer service manager attempted to frame me. I had brought a wrench back that I had purchased at another store in another state and found I didn't need. It was still sealed in the package, but they refused on the basis that they didn't carry that item. Clearly I upset her as she called security telling them I was leaving the store with unpaid merchandise. I was tackled a short distance outside the door from behind by two men.

Fortunately I was able to get them to understand that I couldn't possibly be stealing the wrench as it wasn't carried by the store, and that the only reason I was leaving with it was that I was refused a refund on those grounds. I returned the next day to speak with the manager regarding what had occurred and point out the deliberate attempt to frame me. I urged her to review video of what happened and she repeatedly told me she believed me. Apparently she didn't have a problem with it as I later noted that she retained her job as customer service manager. From this experience I decided not to waste my breath on a store manager and contact a corporate person.

After finding a number to call and describing what had happened, I was told I would be receiving a call shortly. Thinking minutes to an hour or so, after a few hours I called back. I was then informed that it would be about three days for them to evaluate my complaint before I would receive the call. Clearly this type of conduct isn't a significant concern on a corporate level either. Thanks to Walmart I've spent my birthday in bed trying to recover.

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Went to Customer Service at Walmart on Covington Pike in Memphis, Tennessee in the Raleigh Community, to return a Beauty Rest Air mattress for an exchange for another one. An easy change, right? Very, very wrong! Never have I been so treated so rudely and wrong and humiliated. I was told to go get another air mattress, same kind exactly, and to bring it back to Customer Service and I would not have to wait in line if there was one.

When I came back there were only two people in line. So I was told to step to the other register and they would be right with me. Wrong again. I stood there for over 30 minutes and watched and counted 17 people get waited on while I was ignored. I finally complained so much that I got the Manager and told her what happened and she took care of me. There were 3 women employees working in Customer Service. They were all rude, lazy, thoughtless, and very unprofessional to say the least.

I never even got an apology. I will never shop at that store again. I have a seizure disorder from a head injury and being so upset that when I reached my friends truck in the parking lot I had a seizure. My friend was there in the vehicle and took care of me and got me home and put me to bed and administered more seizure medicine to me. Walmart used to be a good place to shop, especially for some of us senior citizens. I am a 67 year old man.

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40

This is the second time this happen to me, on Sunday morning Easter, March 27 about 2am I came too buy a boston butt and ham. When I went to the check out the bar code on both items could not be scan, they was wet and the scan could not read them, but the price were clear. The female attempted to work on the problem for 30 - 40 minutes calling several people to help. After 40 minutes, I left because no one would over ride the items, please has some one there who can.

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Today (March 21, 2016) is the second time in one week this problem has occurred at the Walmart Store 4928 State Road 674 Wimauma FL 33598. I told the cashier I was making my check out for 20.00 more and what does she do? Rings it up for the regular price No 20.00 more added on. Cashier: I forgot to add the 20.00 and hands me back my cancelled check which is made out for the extra money. I told her to get the manager and manager takes receipt and cancelled check and tells me she cannot give me my 20.00 as the cashier put in wrong amount.

I told her she was going to re-ring my order and run the same check again and give me my 20.00 that is what the manager had the cashier do the first time this happened. Are you teaching your workers to do this so they can pocket the 20.00? I am losing confidence in all your Walmart stores and especially this one. The first time this happened it also happened to friends of our at the same time just two cashiers down from ours. Really makes you wonder.

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I was shopping this afternoon at the Evansville, IN store on Burkhardt Rd. to be mostly Easter candy for our grandchildren. I bought 8 units of 3 different kinds, but was charge for 16 units of the more expensive one. (TC# 6180 3699 5834 2363 1463 4) I tried to call the store twice at 812-473-1815, but both times I was not connected to speak to anyone. So basically, I was overcharged $27.48, and it seems that Walmart has no interest in even talking to me.

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40

Went to Walmart at Washington, in 47501 to get paint mixed had to ask twice for help waited 30 minutes then when someone did help me they could not mix my paint because the mixer was broke. That was on Friday. Then on Tuesday of the following week I took my mom out there to put in an application only to find out that both computers were out of service. The same day while I was there I wanted to refill my 5 gallon water jug and it was also broken. Left there wondering why I even bothered going there in the first place after working all day. I think the store could used some major improvements. Maybe that is one of the reasons your stocks are down and Walmart is losing money.

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On Monday/22 Feb 16 at 11:45; I purchased two items from the tobacco department at the Emporia, Va WalMart store. The sales clerk took my order and processed the sales on my personal credit card. When I looked in the bag; one item was not the brand of Skoal that I wanted. It was a tube of 5 containers. The other item which was four loose cans were the brand I wanted. When I told the clerk I did not want the tube of 5 containers; she took the tube and then told me I had to go to customer service. I went to customer service and the individual said I needed the tube for her to process a credit card reimbursement. I said the clerk took the item back from me.

She then went to see the clerk and came back confused because the item was not the same as the receipt. She then went back to the clerk and I followed. Now there were two other WalMart cashiers that were totally confused and asked me where the item was that had been in my bag. I explained to them what I had told the service customer rep. Becoming frustrated after being accused of possible shop lifting; I said just cancel out the entire transaction on my credit card. I was told then to go back to customer service where the store manager asked me the same questions that had been repeatedly asked by the other WalMart personnel.

So I just told her that forget the entire situation and I walked out of the store with only the four Skoal containers and $17.11 over payment because I was not given the original item/tube with five containers. The store manager took my name and phone number and said she would call me. If this is customer service, I don't think I will go back to this store.

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40

This is in reference to the pharmacy department at this Walmart, my husband and I get all of our prescriptions filled at this Walmart, and in the past month on three of our prescriptions when we call them in and are told they would be ready the next day we go to pick them up and are told they are out of that prescription that the order has not came in, On Monday Feb.15, I called in a prescription for my husband and received a call the same day that they were out of that medicine, but would have it in on Wednesday Feb.17, we waited until Thursday Feb.18 to pick up the prescription and were told then that the medicine still had not came in. so we still have to wait a few more days and go back to Walmart for a second time. This seems to happen at LOT at this Walmart, Whoever is suppose to order all the medicine is not doing there job. Someone needs to check on this matter at this Walmart.

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It is very strange to me that Walmart wants its customers to think they are giving good customer service. Recently, I went to the Chubbuck Idaho store. Needed to buy a large amount of groceries. While there, I was informed that if I ask the Deli to slice a package of meat that I had picked up from the cooler, I would have to go pay for it first, at the register and bring back the receipt..... Walmart has had shop lifters in the past on these items.

This was a very stupid policy, as I was getting other meat and cheese, from the deli, and my time line was running to appease a store, that can't seem to put a register in the deli for this, or have security walk to the store lines after cutting the meat to make sure that I didn't lift it with my other basket of groceries. It put me way behind on getting home and preparing my meals for company I was expecting. Glad I know this now. I will shop the real stores in town that give customer service and be sure to tell my family and friends , and anyone else. Maybe you should give the person, that came up with this policy, something to really do.

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40

How many times do I have to submit a complaint about Walmart's? Are you trying to discourage people from filling a complaint? I have been shopping in Wiggins Mississippi Walmart's for over 12 years. They regularly have people selling animals in their parking lot and never do anything about it. I do go in and complain, but it does no good. Anyone who loves animals knows impulsive buying of animals very seldom works out for the animal.

Can't toss it at the bottom of the closet like you can a shirt you decided you don't like or take it back, because you don't know who the seller is or where they live. SO, they usually dump it on the side of the rode, especially here in Mississippi, where most of the people have no respect for animals. If they did they wouldn't be selling them at Walmart's. So, hopefully I do not have to repeat this letter tomorrow and Walmart will have enough sense to correct the problem and have their guys who are always in the lot collecting carts, ask the people to leave or call the police.

Go to any pound and see for yourself all the animals that were bought on impulse, maybe if Walmart was not there just for money but for the public they would understand people are repulsed at seeing sales of animals in the stores lot.

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60

This morning, my wife was shopping at one of the East the El Paso stores (I10 west @ Yarborough) and, having less than 20 items, went to the "20 Items or Less" line, only to find that there were two customers in front of her with two baskets each filled with more than 20 items. When she commented to the cashier about using the 20 or less line for full baskets, the cashier said she could not comment. My wife was then was approached by a cashier supervisor, (didn't get her name) who responded that the full basket customers were paying customers. When my wife noted that the sign read "20 items or less", the supervisor repeated the fact that they were paying customers.

When my wife said that "if the sign doesn't mean 20 items or less, then take it down", the supervisor said that was store policy. After a comment by my wife that she may be shopping elsewhere, the supervisor said " you wont find better prices anywhere".

At that point, my wife left the check out area and proceeded to the exit where she encountered three personnel wearing Manager and Assistant Manager tags (again she didn't get any names) and after restating her concern that the 20 or less check out registers should be for customers with 20 or less items, as the sign reads, and those customers with more that 20 items should go to the other registers, the managers repeated that the customers using the 20 items or less lines with more than 20 items are paying customers and could use the 20 items or less line regardless of how the sign reads. My wife then left the store without further comment.

The exasperation encountered is in regards to the policy that, if the sign reads "20 Items or less", then the rule or policy should be enforced or the signs removed. Other than the inconvenience caused those customers with less than 20 items having to wait for the customer with a full basket, is the fact that Walmart does not enforce its posted policy. Again, if the express type lines may be used by any customer, I feel that the 20 or less signs should be removed.

Additionally, the inconvenience experienced by those many customers with less than 20 items who must wait for a full basket customer to check out, us greater than that experienced by the full basket customer who is asked to use the regular check out register lines.

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40

To my knowledge, Walmart's does not allow the sale of animals on the property. I have been going to this Walmart's, in Wiggins Mississippi for over 13 years. Many times I have pulled into the parking lot to see people selling live animals on the property. It is very offensive to me, since knowing impulse buying of animals never turns out well for the animal. I always go inside and make my complaint, which doesn't get any response.

They have guys who have worked there for years, getting carts, and just ignore the problem as well as your managers. Next thing you know someone will be pushing kids on your property. A little harsh thought, but that is how I feel when I see people selling animals. If you have them to sell put an add in the local news paper. I really wish your people were more aware on what's going on in your parking lot. Believe me because of this problem, if Wiggins had more choices of stores, I would not go to Walmart's. I am sure other people are offended, but don't take any action.

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20

Walmart advertises some medications at 3 months for $10.00. My physician writes prescriptions for 3 month supplies. My insurance company will only pay for 1 month at a time. These medications are for diabetes. I have asked the pharmacy to please fill my prescriptions as written by my physician. They have the prescription and know it would be a better value if dispensed as written but They continue to give me a one month supply at a higher price knowing full well the doctor has written prescriptions for three months.

They have this information on their computer. Why do the Walmart pharmacists continue to not fill prescriptions as written by the doctor and as advertised by their own company? I feel Walmart is taking advantage of me and not abiding by their own advertisement. Walmart on highway 303 Bremerton wa is where this activity continues to happen. It is the inconvenience and the money that continues to be a problem. Any help would be appreciated.

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60

This seems to be a constant that there is only one or at most two lanes open around midnight. Sometimes before that. There are long lines and the store does nothing about it. I guess hiring one or two more, or even train those stocking to run a register would be asking too much. Very disappointed about finding help during the day as well. I wont stop shopping yet at walmart but I will reduce my spending , even if I pay a little more for the items. Kroger is building a huge complex a stone throw away - and I cant wait. This isn't just a first complaint it has been going on for some time and I guess I'm getting tired of the company falling behind more and more in customer service and customer care.

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40

To the Walmart customer service dept. I am not usually one to take time out of my schedule to complain about certain situations in the retail world for I have worked in retail over 19 years. I understand the good days and the bad days we all can face in retail. But I feel the need to let your company know how stressful and unprofessional some of my last two visits have been.

On Feb. 2nd my fiance and I decided to go and do some shopping. I brought the idea of him getting a credit card with you because we shop there more than 5 times a week and he agreed. As we proceeded to checkout we applied for the walmart credit card and we were approved! she gave us a receipt saying," you can use this till Feb. 9th as long as it is at this Walmart. The following day we decided to go and take advantage of the 12 months 0 interest. We spend 2 hours in the store to get the things we feel we will need and then proceed to checkout.

My fiance hands the lady the receipt and his i.d. the lady puts in the info and its not working so she calls for a manager. The manager tries and then proceeds to tell us nope its not gonna work, this happens all the time. I showed the manager where on the receipt it says we have until the 9th of Feb. to use this. I told her that's unbelievable and that you would just turn customers away. The manager senses our frustration and proceeds to then tell us we can call the customer service number and see what is going on. come to find out the girl who had input my fiances info put in a extra letter! so, after about another hour waiting they finally told us what to say to the cashier to process payment.

We then proceed to try again and tell the lady we need to put the W after the digits etc. and she said its not working well come to find out she didnt listen to us and tried it twice without the W. when we specifically told her to add the W. FINALLY!!! it goes through. I was very frustrating on our end to go into a shopping center and buy the stuff you need and have to wait and wait for your employees to figure out what to do.

On another note more personal to me. I went into Walmart in Tawas City Yesterday to receive a walmart to walmart money order! Apparently the cashier in Owosso,MI walmart helped my friend fill out the money transfer and put in the wrong state! So, there i was ready to just receive money and was told oh must be wrong state. I was upset to say the least it was late and I had hurt my back and drove 25 minutes out of my way to just pick up the monies. My friend had decided that she would drive back up to walmart to see if they can change the state. You have to understand my friend just got released from the hospital b/c of seizures and she was pretty much bed ridden! and had to go back up to Walmart in owosso to fix a mistake your employees made.

I dont know if its the lack of training but as much as we shop at the Walmart in East Tawas and as small of a town it is, I feel ever since the first situation they remember us as the customers who gave them a hard time when really we were very patient and kind so they are not as kind in helping when we need it. Last nights situation was proof of that. I hope whoever reads this takes this to heart because your employees are the core to having a smooth running company, but when you have employees telling customers NO without even trying to help or fix the problem well that's what I consider Lazy and unprofessional.

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40

I went into a Walmart store on 2225 W. interstate 20 Grand Prairie , TX to the the Automotive Department to ask the price on some tires. A lady by the name of Patrice in the automotive department was very rude. She did not want to look any information up she just kept saying in an abrupt matter I need to know your tire size. She lacked polish customer service skills. Her manager Brady was any better he just tried to justify her behavior. I will not buy any tires from this store ever. She said she was busy and did not have time to help me. One a sale of 1-10 with 10 being the highest I give her a 0.

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20

Around 10:30 AM, Saturday, Feb. 6, I was leaving the store in Columbus, Ms. with four items in my cart when I encountered Jimmy, an older man checking items at the front door. He asked me for my receipt and I replied that it was in the first sack. I must have offended him because he gave me a hard look, reached for the receipt and stood there for a long while trying to intimidate me.

When I asked him to please hurry he acted as if I had said nothing and continued reading my receipt over and over. Either that or he could not locate the items, but it was clear to me that he was paying me back for him having to retrieve the receipt.

I am 80 years of age, cannot bend without becoming dizzy and often loss my balance. Of course he had no way of knowing this but to react in the matter he did was totally unacceptable when dealing with a customer of Walmart. I must have raised my finger as I spoke because he got right into my face and told me :" don't you ever put point your finger at me again". What a reaction for someone representing your store. I wonder how many more people he talked down to on Saturday. Thank you for reading my complaint.

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I shop at Walmart in Semmes, Al. I and several other people had an ad from a fruit stand. Walmart says, we will match any ad, This one will not. I have had lots of problems matching ads there. First of all they will not match eggs. Why not? That is very simple, most of the time large eggs. This time last week they matched everything but eggs, then a day later they decided not to match 8 pounds of russet potatoes. I asked why?

Their response was the potatoes at the fruit stand are real big. When I went to school 8 pounds is 8 pounds no matter what size. I think you need to just do away with that whole policy so each store manager can't come up with their own rules. Then I and a lot more people will just go to the store where the sale is since that is what we have to do after we spent our time in Walmart. We uses to have the same problem with milk. It is always something different at each check out. If you are going to have a rule stick to it or do away with it.

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60

I placed an order for a sheet cake that feeds about a hundred people. Told the lady what I wanted on the cake and told her the colors but when I went back to pick the cake up I was in total shock. The appearance of the cake was unprofessional and not up to par with what I know Walmart usually produce. I was not satisfied at all I have attached pictures for your viewing. Please let me know what you think?

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I ordered a 7inch tablet for a xmas gift picked up at auburn Walmart dec. 19th ,on xmas gave as a gift worked fine for week, than would not hold charge, brought back to Walmart with receipt no box would not do even exchange and also said was over 15 days so could not return anyway. call the Walmart number they said not whole lot they could do either except for me to file complaint, they also said when you order on line I had until jan. 10th to return.

Was well before that date, very unsatisfied with this and all the time I have had to spend trying to return, than to find out it was within time limit that they should of let me return item. I would appreciate any thing you would be able to help me with this on going issue, and also educate employees on return policy for online orders would much be appreciated thank you

Comment (3)
40

I was on hold with auto for 12 min and this is uncalled for. And I had to hang up. I am so pissed off at the lack of customer service with Walmart I'm writing a letter to corporate.

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20

We got groceries at Supper Walmart in Hartwell, GA on 12/14/15 at 13:09:56. We picked up 5 Great Value Original Coffee Creamer. When we opened one it was French Vanilla; we opened another one and it was French Vanilla. We're scared to open anymore because if it's the same way we will not use it; it's nasty, a waste of our money, and without any coffee creamer. If you can't replace them with original creamer, I guess we'll have to change brands. I have my receipt and the creamer containers.

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40

I ordered a tv on thanksgiving day it was supposed to be in the walmart store in Ash Flat Arkansas on Dec 9th 2015 well before Christmas. Well, it not there yet this is 12/22/2015 and no one know where it at or when we will get it. Talking to people on the phone with customer service is a joke be cause no one speaks ENGLISH. It sure would help if they did we might get this straightened out. We ordered this so we would have it for the CHRISTMAS shows. We saved all year for this tv when it came on sale.

Comment (4)
60

Today (December 3rd. 2015) I ordered 2 toys from Walmart.com. My local store was out of one of them so the site suggested a store an hour away that had it in stock. I hurried and paid for it so I could pick it up and have it before Christmas. About 15 minutes later I received a text saying one of the toys was no longer in stock. I called the store and asked how long to get the refund back to my Walmart Money Card. He said it was showing it was refunded already. It is not on my card. He suggested I call the Walmart.com customer service so I did. I talked to a man that I could barely understand that informed me it would take 7 to 10 business days. I said no I can't wait that long.

I have a fixed income with 4 children and up to 2 WEEKS is not an option. He said there was nothing further he could do for me. I asked for a supervisor and was put on hold for 2 minutes only for him to come back on the line and tell me the supervisor would not get on the phone. He said the only thing he can do is give me an authorization code for me to call my bank with. The customer representative at the bankcard had no clue what I was asking him to do, saying that wasn't something they did. So now, not only do I not have the toy, I don't have the money. I tried to get on the corporate site for a complaint number that took me right back to Walmart.com. The email is sent to my local store. I am very disappointed and cannot believe there is no way to actually speak to someone at corporate offices.

Comment (3)
40

I ordered an item and changed my mind as it was sale somewhere else and Walmart would not honor the price even though they say they add match. They refused to give me my money back and I had wait for it to come via UPS. It hadn't even been 5 minutes and order had not shipped yet. Totally unacceptable.

Once I received it I called them for the shipping label and the person on the phone couldn't even speak English good enough to be understood let alone understand what I was saying. He refused to transfer me to a supervisor and kept interrupting me. Very rude. I ended up hanging up and calling again. This time I got a woman and she was just as bad. Interrupting me constantly. Talking over me, condescending, and didn't understand English. Finally after 1 hr (I know right) she told me she would send the tracking label but I needed a copier to print it. I told her she could send it electronically to UPS and they could bring it to pickup the items. She refused trying to lie and say the company didn't do that.

I told her this and she still refused to do it. I finally gave up and just went to Walmart downtown but ended up waiting 45 minutes in the line to return it. Walmart is horrendous and they don't care if their employees are disrespectful. I have reported employees to managers before and they laugh at you or just make excuses. With as many people out of work as there are they could replace them but they don't care. Horrible company.

Comment (0)
60

On November 24, 2015 my wife four month old son and I went to Walmart in Warrenton, Mo. I recently had back surgery, so I have to use an electric cart. We were going through the store looking for Christmas items for our kids. We had been there for about twenty minutes. My wife and I were in the back of the store and the battery for the cart went dead. I saw a manager so I talked to her and let her know about my situation. The manager did not acknowledge anything that I had told her, That being said having back surgery my doctor does not want me walking for long distances. The manager I talked to did not have anyone go and get another cart instead I was forced to walk to the front of the store in a lot of pain.

I had to use a regular cart as a walker. This is ridiculous I was under the impression that managers were supposed to be helpful and courteous to there customers in this case apparently not. I don't know what I did to deserve this, all I know is something needs to be done. I took the risk of falling an would have ended up in a lawsuit which is not something i want to do. The reason I am complaining is that nobody should be treated like this, if the manager would not have walked away so fast I would have her name but i don't. Thank you for your time and hopefully the Walmart corporate office will respond.

Comment (11)
40

I love the false advertising Walmart does so well, *Near the bottom of the page you will see other heaters for sale and there sale prices, the URL is current. Do you see the Roll Back Price for the Lasko 5790 Oscillating Ceramic Tower Heater with Remote Control Was 44.98 now 35.00. So go click on that advertisement and wow it's on sale from $48.98 List price $59.72 Save $10.73. So what happened to the RollBack of 35.00. Oh yeah that was just to get you in our Doors.

Comment (2)
40

Purchased one quart of 1/2 & 1/2 from dairy cooler, marked $ 1.88 was charged $ 3.52. Checked back with associate in area and found most all the items in cooler were priced wrong. Went to customer (frustration ) service for $ 1.64 refund, waited 30 minutes to take care of problem. Associates attitude was semi acceptable. By the way, you can buy 1/2 & 1/2 for 1.79 a qt. just about any place in town.

Comment (0)
40

I ordered a Kid Kraft Kitchen on sale for $119 which was a nice savings. Since then I have bought the separate items that my granddaughter will need to use to play with the kitchen. This was about 3 weeks ago and I happen to call to check on it and found out it had been shipped to another store. Does your system not show somewhere where a mistake is made and you can correct it? If this can't be fixed I hold your company responsible for an unhappy little 5 year old because it won't be the one She wanted. Walmart ruined last Christmas because of a big mistake and your employees in Crestview Fl have the worst customer service and are the rudest people I have ever seen in retail!! Fix your system and make sure items are shipped to the right location, how hard can that be?

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40

I read on Facebook where your Medina Stores manager, Janet, was not allowing the Marine For Toys for Tots to stand inside the store. If you want anti-military and insensitive individuals to manage your stores then YOU do not need the military personnel to shop in your stores. I am taking back my Walmart purchases of this past Friday and will not be purchasing from any of your stores in the future. Tell Janet she does not deserve to enjoy the freedoms the military have given her and hers. Next, I will write a letter to the Walmart corporate office in Bentonville, Arkansas and see what the CEO says.

Comment (10)
60

I purchased a SCEPTRE X325BV-FMDR 32" LED Class 1080P HDTV on 11/21/2015 for $169.99. I see it online on 11/27/2015 for $159.00. I call the number listed in Walmart.com's price guarantee policy page, 10800-966-6546. The service rep, Angelee said they couldn't refund the difference of $10.99 and I must buy the new one listed online, have it shipped for free (but it would cost the company probably that much to ship it) and then return the item to get the $169.99 back. I told both her and the supervisor, Jobaline, that this made no sense as the returned item would then not be able to be sold as new, but neither representative would budge. For a lousy $10.99, they make me go through all this trouble and also have the company lose more than $10.99 in the process.

Comment (0)
40

I'm an electrician, and we do new walmarts, and remodels. Today I was in Salem Illinois and the manager called the cops on us for trying to work. Said she had no information about the work. So basically the cops came and harassed my boss, and when I came, only black guy in this town, he asked for my id. And questioned my car, for some reason. Walmart has to do better.

Comment (9)
40

I went to the Walmart store #01801 in Arlington, Tx 76014. To the layaway department where I have 55" Tv in layaway. As I stood there in line waiting to speak with an associate. There was a man (whom I assume was the department manager) marking down (already clearance laptops). As, he was marking them down, the associates behind counter where claiming their laptops and putting them under the counter? So, I asked the gentleman: are those laptops pretty cheap and he said yes ma'am. Then I said wow I didn't know the workers were allowed to stash merchandise or hold merchandise as side for themself. He said oh ah their not suppose to. I then said I would to buy one! He ignored me, once again I said I would like to buy one do you have anymore? He yes I do check with me in a minute. I said ok as soon as I'm done here I will.

As soon as I finished I went to the Electronics department and tried to find him but I did not see him anywhere. I asked an associate where he was and she said oh, he's on break. I then asked her about the clearances laptops. She said they are all gone. I then said well, all those employees sure are lucky and she said yes. Now I know this must seem petty to you but I know it is not good business to allow all your team members first bids on your items. Especially, if they are on the clock and are shopping instead of working. This does not seem fair at all and it really made me mad to know that you are allowing this practice. Especially, if one of your department managers was doing it in plain sight. If this is allowed ok that's your business but it should not have done in front of customers or be more discrete. I know you all get many complaints and mine will probably be ignored but we the customer would like some good clearance deals also!

Comment (0)
40

On Nov 12th, I went to the Salinas Walmart at the Westridge Shopping Center for an oil change. I got there at 2:30pm and sat in car for 15 minutes until someone came out to ask me and the car in front of me if we had been helped yet. We stated no; so he came out to get our information. There were 3 cars in front of me, and two already in the bay, and I was told that it would be at least 90 minutes. I told him thank you and I understood. They finally pulled my car in the bay at 3:25. I got out and was waiting in the waiting area in the store. At 4:15 one of the staff employees came in and told another employee, "Those two cars have been sitting there and no one is servicing them; that every one had taken off somewhere". My car sat there for 45 minutes and no one did anything but put the hood up. So another employee went out to service mine and the person in front of me. Took them 15 minutes to complete the oil change. I have tried calling the store manager (Jose Alfaro Store #05751) several times this week, only to be put on hold forever: which i eventually hung up. He has no voice Mail?? What kind of manager of a store doesn't have voice mail. This experience left me very pissed off. Thank you Walmart for not having the customers back.

Comment (0)
40

I bought golden rewards jerky chicken treats my dog almost died from being poisoned has cost me $400.00 to fix the problem and my vet has confirmed it was from these treats, she had 3shots and is on prednisone, amoxycliillin and benadryl get china chicken off the shelves. Walmart needs to pull these items from the shelves immediately!

Comment (0)
80

The wine department in the Slidell la store on North Shore Blvd. has been completely depleted. Yellow tail Pinot noir seems to have been eliminated. I know this is not a supply issue because the store across town on Natchez has plenty of it. Likewise I can no longer find bulk boxes of Ice drinks. Instead a wall of bottled water seems to have taken the place of where these used to be located. I could go for an alternate Pinot noir if necessary but the least expensive I can find is upward of $10 a bottle or the very bottom $3 a bottle stuff, no midrange at all. If space is an issue please decrease the water isle & carry more wine & drink selections. I don't know why this has changed so drastically but I find myself shopping frequently at alternate stores so I can find the products I wish to buy. If the situation could be addressed it would be appreciated.

Comment (0)
40

I arrived at Walmart at 7:52 to buy shaving razors prior to attending church services this morning. At 8:03 I told a Walmart worker that I need razors that were behind a locked cabinet. The worker stated that he would see if he could help me. No one ever came to help so, at 8:10 I went and told a Manager who called on the radio for someone to meet me with the key and get the razors. At 8:31 still no help so, I went back to the Manager and stated "how come there is such a big disconnect with someone helping a paying customer."

The manager apologized and did nothing more so, I stated that if no one was to help me, I would be leaving the store and Walmart was not worthy to my hard earned money and I went to Walgreens. Not only did Walgreens have the product but the price was also cheaper than Walmart by $2.00. My friends have vowed not to show in Walmart and now I feel the same. The store chain is too big and you people care nothing about your customers. Shame on Walmart.

Comment (0)
40

On 29 November 2015, 9: 20PM my brother and I went through self-checkout. Wells Fargo gave my brother $100 to open a bank account. The only condition to keep the $100 without a monthly bank fee of $10.00 my brother has to do 10 separate purchases using his Wells Fargo debit card. Both of us told customers who lined up behind us that we would stop, so they could go make their purchase. But, after I explained it to each customer why my brother had to do 10 separate swipes they would just laugh and said to keep $100 they too would swipe the card 10 times. They then would say don't worry about it and would go to another register. This continued on for approximately 5 more minutes and all the customers who arrived during this 5 minutes all had the same reaction, "no big deal." Meanwhile, I start to notice an employee was getting irritated with what we were doing and says "can I help you?"

To which I responded, "no need to, everything is fine." But she would not let it go. She proceeded to act like we were disrupting the whole store. To which I of course, my response was "what the hell?" She kept on insisting we were holding up the line. At first I tried to explain it to her, but she wasn't accepting our explanation. I am unsure if you wish to discuss the matter, and I am unsure I want to go back to this store. I shop in this store quite frequently and spend close to $800.00 dollars a month. I do not understand what the big deal was. Like I say, none of the customers in line were upset with what was going on.

Only your employee was and she insisted that "just because we offered to let people step in front of us and make their purchase, that none of them would." I know if a customer in front of me said I could cut in front and make my purchase, I would, especially if I needed to get home or had to go some where. I really believe the issue here, is the employees wanted to close down the self-checkout registers. They only had one register left open. They had already closed down three of the self-checkout registers, so maybe the big deal was we were delaying the shut down of the final self-checkout register and this employee wanted to go home. If you feel I have a legitimate gripe call me back next time.

Comment (0)
40

The produce department is very bad. Vegetables are not fresh. Several products, i.e. that I use are not on the shelves anymore, i.e. Formula 409. Lots of empty shelves when you look closely. What happened?

Comment (0)
20

The Walmart neighborhood market is on the way home from work. It is convenient to get to. However, having to ring myself up because only the self checkout line is open after working a 12 hour shift is ridiculous. I didn't ask you to do my job at my place of employment. Help your customers for God sakes. Otherwise when I find that manager he can take care of himself when he comes to the hospital.

Comment (0)
60

Went to local Walmart to purchase a green light for Green Light a Vet, sponsored by you guys. To our surprise, your managers at this Walmart had no idea what we were talking about. We proceeded to explain, however it fell on deaf ears. By the way, my husband and I are both veterans. Then we visited another Walmart on Hwy 35. When we got there, we ask some of your managers about the green lights. They had no idea what we were talking about. As we were headed to checkout, we saw a box of green lights. On the box was a sign saying Green Light a Vet. I commend the store for having them, but why did the managers not know they were there? Also, my niece, whose son was killed two years ago in service, could not find any at your stores in Port Arthur.

Comment (0)
60

I needed a couple of ingredients to make a pie. There were no deep dish frozen pie crusts, Great Value brand or any other brand. There was also no dark corn syrup, Karo brand or any other brand. There were empty spaces where both of these items would typically be. I shop at Wal-Mart a lot, and I have never seen a Wal-Mart store be out of grocery items as often as the Wal-Mart in Wausau WI. I realize this happens every now and then, can't be helped, but it happens a lot at this store. I had to vent, sorry.

Comment (0)
40

Racial Profiling: on November 3, 2015 I went to walmart in Fremont Ca (Albrae location) after shopping I went to register where a cashier name Narcisco, as he started ring up my items he looked @ me and stated I know this will be with your EBT Card right. I was shocked my daughter in-law and I was caught off guard with this statement, I said no he looked at me and stated you are buying a lot of items, I asked him do you ask every one you ring up the same thing he stated no, so I asked why me because I'm black he just said sorta, I told him you know that's wrong he said I'm sorry, you must not be from this area I said why because I took offense.. I just said wow and showed him my money and asked for a manager he said there is none on duty, and said really I'm sorry.

Comment (4)
20

I ordered a couch from Walmart.com. The box it came in was covered in black soot (which ruined my sweater and parts of my rug) and and the couch had a rip in it. Called customer service to complain, sent multiple emails asking for a refund or return, and still no answer from corporate. I will never order anything from here again.

Comment (0)
60

I am a good Walmart customer. I am a general contractor. I wanted to purchase some Bostitch, 18v, cordless impact drivers for the business to try out. I purchase a lot of tools and like Bostitch products. On line you show this impact driver with 2 batteries (same for drill driver). I read the first couple Reviews where they clearly state this tool comes with 2 batteries. I placed my order. It arrives with only one battery per tool. This makes it almost worthless to me. We have to stop work to recharge the battery or use 2 tools to do the job of one. Had I known this was a 1 battery tool I would never have purchased them. Your advertisement is misleading. I am an UNHAPPY customer. You should modify your advertisement for this tool to correctly show only one battery. My wife, my business, and I have not shopped at Walmart since this happened.

Comment (3)
40

I ordered an items off walmart.com on Oct, 27 to be shipped to my local walmart to be picked up, The email confirmed my order would be ready by October 29. The funds were pending in my account to be withdrawn, however I never received an email telling me it was ready to be picked up. October 30 i notice the funds were deposited back into my account and i was unable to track my item on walmart.com. I assumed for whatever reason you were unable to process my order and just refunded my money without any explanation. This item in particular was a Halloween costume for my husband to wear to full fill a promise we made to our 3 year old son. We had to rush around town to find another item that was 3x the price just to full fill our promise. Oct. 31 at 1:07am i received an email saying my order has been process and it will be ready to be picked up Wed, Oct 28. THIS IS CRAZY! I don't understand how this could happen. I don't understand how a corporation as big as you all could make such a large mistake. You have failed me completely and i will be telling everyone that i know about this, I will be going to Krogers or Target my shopping needs. I hope you take this matter serious and fix it for any future shoppers!

Comment (0)
40

I have been shopping at the Kewanee, Illinois Walmart store since it opened in the 1980s. Usually spending at least $150.00 per week. This will probably be the last time, I am unable to concentrate on what I'm doing because of the loud obnoxious music. This is something I have mentioned to the cashiers, but they do not listen. I have called the complaint line, but they do not care. Fine, you have just lost a customer.

Comment (0)
20

I purchased 2 packages of pre- made cookie dough, chocolate chip from Walmart. Upon separating the pre cut sections of cookie dough, I encountered a hard white object in the dough. I do not know what it is. I have taken a picture of the section of dough with the "white rock" in the dough. I have placed the section of dough with foreign object and the packaging in the freezer. I had already baked all but the last row of cookies. The other cookies appear to be fine. I cannot imagine if I had sent these cookies to school and one of the children had ate the cookie with the "rock", choked, or broke a tooth.
Quality assurance at the plant seems to be lacking!

Comment (0)
40

I tried to return 3 items of my late husbands yesterday( that I know longer need) and the cashier/CSM was so rude and snotty she made me feel like I was doing something wrong. " She told me that if I didn't have a receipt and if it was over $ 9.00 I couldn't return them. I totally understand that,but what I can't understand is this. I understand that this cashier/CSM has had a lot of complaints and write-ups and she still works there. If this was anyone else that works at the Pocatello, Idaho store they would have been fired along time ago. Now if you want her name all I know is her first name and it's Patty. I know I bought the items I tried to return at Walmart but she scanned one item and her prompt window said "item not found" that's when she got really snotty,just know reason for this kind of attitude with any customer.

Comment (0)
60

My complaint is about two Academy Bank employees within the Walmart in Harrisonville, Missouri. On at least two occasions over the past few months, two of the bank employees were gossiping and insulting Walmart customers waiting in the check-out lines. In addition, they block the flow of customers trying to leave the store. Unfortunately, I fail to understand how their inappropriate behavior increases business for Walmart or Academy Bank. Although I am a frequent Walmart customer, I am annoyed that this type of event continues, and I am beginning to feel uncomfortable about returning to this store. I do not feel that i should have to travel an additional 20 minutes to another Walmart location because certain individuals do not know how to conduct themselves in a professional manner.

Comment (0)
40

I purchased a "Mainstay Stainless Steel, 1 Quart Pot w/straining lid" at the above Walmart. I must say this is the sorriest pot I have ever purchased. It has already torn in 2 places from the heat. Unbelievable. Made in China as is everything you sell at Walmart, and the prices are getting higher and the quality is in the toilet. I have cut my visits to your establishment and now I will switch completely. Just thought you should know Walmart quality sucks.

Comment (0)
60

I went to Walmart in Bainbridge, GA for an eye exam and glasses at least 3 weeks ago. I like Dr. Williams but the service for the glasses is terrible. I have been given stories from my order was canceled to they were sent to the wrong store. I am now on my way to pick up my prescription and to get a refund for the glasses I paid for and have not received. This happened to me there 3 years ago but that time I did get my glasses in 3 weeks. I do want you to know that everyone I came in contact with has been nice but I still did not get my glasses. My complaint about Walmart is there seems to be a lack of communication between the store and lab or someone is incompetent.

Comment (0)
20

When we go to the Walmart near the corner of Military Trail & Linton Blvd. in Delray Beach Fl. It is necessary for my wife to use a motorized cart to shop. If there is one (and there is one available about 50% of the time) it quite often doesn't work, or stops working during use. I could wheel her around in her wheel chair but the store has no small baskets to hold on her lap to carry items for purchase. Also, we would be willing to wait for a cart if there were several and they were all in use, but there is no place to sit down either inside or outside the door to wait for one with the exception of one chair by the return desk. We don't find this problem in other Walmart stores but the Delray store is much closer to us. Thank you for you attention.

Comment (0)
20

Very rude and unprofessional employees at the paint department. One is a lady with lots of hair and one is an older guy. Neither ever gets the color right or have any sense of customer relations. We have complained about these two in the past. Once directly to the kid that manages the place. Nothing changed. Nothing ever changes. Surly, rude, incompetent, aloof, ignorant and ignoring. Good choice of customer contact staff.

Occasional we run into an employee who is happy, helpful, knowledgeable, real. Perhaps these folks should be moved into positions of customer service and get rid of those old bitties and young twerps with the attitudes. If you want our business, then earn it. Just cause you're the only store of this type anywhere near here does not give you the right to tread on common customer decency.

Might I recommend a round of ability for all employees before they go on duty? I understand Prozac is pretty good too.

Comment (0)
40

I am writing my complaint letter because this is the second time I have experience bad customer service at your walmart tire and battery dept. the first time I was returning a battery under warranty. After returning to the store for two days straight I finally got the issue resolved. I understand that sometime it takes time to resolve issues. So I decided to give it another try . Fri Oct 16 I took four tires and wheels to walmart get mount and balance. I told the associate at the counter that I want my tires mount and balance. When I return to pick up my tires he told me they had to put new valve stems in my rims and needed to charge me for the valve stem I told him I had just put new valve stem in the wheels. After he checked with the installer they didn't change the valve stems. I also told him that I wanted the raise white letter showing.

The put the black wall side showing. After I told to the tire installer he said he would change the tires for me, but he couldn't do it today because he had other customers in front of me. I had to wait until Sunday to pick up my wheels. I enjoy shopping at walmart but I believe this is unacceptable. Am really upset with the way I been treated. I really considering not even shopping at walmart anymore. I would have talk to the Manager but I was so upset I though the best thing for me to do is to write this complaint letter. Location: Walmart #01525 7430 Bell Creek rd Mechanicsville, Va 23111.

Comment (0)
60

The same thing happens over and over every time we shop there. Now I like Walmart and shopping there, but your cashiers need a lot of work as far as bagging groceries go. For example when you bag groceries and a customer provides the cashier with insulated bags for frozen food or produce that is what needs to go in there not shampoo and other things not food related, or cleaning supplies bagged with food items. I worked for Brookshires Grocery stores when I was in High school and learned how to bag groceries properly. often I have to request the groceries be bagged how I just explained. Tonight I had one of the same cashiers I said nothing this time because I wanted to see if he would do it the right way, no surprise he did not.

Comment (0)
60

Your stores are depleting fast, that's all I'm going to say. Customer service has ultimately died with Sam Walton. Such a shame, good idea, and it is absolutely dead now. I think now, you have over stepped your bounds, and management everywhere I've been, needs intensive training on service and respect.

Comment (5)
40

I ordered a drill on October 2,2015 and used a debit card.The order said it would arrive the 6th of October and no later than the 9th of October. I called the 9th when I did not receive the order. The order was never sent so I wanted to cancel and now I can't receive my money for 5 to 7 days. They never could tell me why the order wasn't shipped.I want my money now to go buy me another drill. I have had a terrible experience with this order. I should have my money back by Wednesday.I'm going to be expecting by then.

Comment (0)
40

I have purchase Walmart soda in two liter bottles for over 10 years, in the last four months I have often found it did not taste the same as it use to. Last spring I found I had purchase 6 bottles and found a few to be out of date. Then when in a store this summer I was talking to a grocery manager about finding some horseradish out of date and I mentioned I had gotten some soda that was flat tasting and wasn't good. We went back and found all the sodas that I drink did not have expiration dates on them. Today October 11 I finished a bottle and it was not good either. When I was putting it in the trash I saw that it was out of date on 8/15/15. Good by Walmart.

Comment (0)
60

Now i don't know if all of this is because of vendors or if walmart tells the vendors what they want but i have a list of products that i have bought from walmart in the bloomsburg and buckhorn, PA. store that i love and bought a lot of and bought frequently and out of nowhere they just stopped selling these products. For example, Jello brand pudding, Boston creme pie flavor, smores flavored rice krispie treats, barbecue flavored goldfish blasted. The list is now up to about 12 products total and i am beginning to think that they watch to see what products i am buying so they can stop selling them just to make me mad. I'm not really thinking that but im not far from it. I love all these products and believe me when i say i bought a lot of them to the point i know they cant tell me they stopped selling them cause they weren't selling good at their store cause i would bet i bought enough myself each week to to ensure they would continue getting them. I'm so dissapointed to the point i am gonna stop shopping at walmart even if it means that my grocery bill would increase 200 dollars a week. Whoever, if anyone reads this thank you for your time and i hope to hear back from you.

Comment (1)
60

Why do you not send prescriptions anymore? I live 20 plus miles from your store and use over 12 prescriptions between my wife and myself, needless to say they all come due at different times. I used to call in my prescription number and they would send it to me and charge it to the credit card on file. This worked well and I didn't have to drive there and stand in line. Today I went to refill prescriptions and was told they could not throw the empty bottle away I had to take it along home. That is the last straw. And you want my buisseness?

Comment (0)
40

I do price matching there and now when I went in over the weekend to to my price matching they said you could no longer do it with out the adds well I cant always get they from the stores. and you are not to ask where the deals are coming from I guess to many people where talking advantage of it is they are not to ask you were what I was to well I spend a lot of time looking into these stores to get the prices to go there they not have fliers to let you take home with you. some times its in store offers for the day or week.How can they take it away. I cant afford to pay all those prices. With out price matching don't you people ever watch coupons and the stuff they get on that show.I would like to keep this conversation be tween us its called privacy. I don't need no hard times with this Walmart. People like me need the help that's why I spend a lot of time going to these stores and asking my friends when they go to other stores to get prices.they are not allowed to ask you were it is from this Walmart is very rude to you they don't want to help you and they are very rude. you are going to lose a lot of people shopping there if this keeps up.

Comment (0)
40

I was in the Rowlett Texas store. Needed two television, walked to the back of store in t v section. It was about 9:30 it was very busy. I needed help decided to just go ahead and get two television.Lost prevention was watching me the whole time felt uncomfortable . Start to register stop to get some boxers left shopping cart to the side of isle until I look, came back it was gone, less than five minutes. Someone had return it back to the television section. When I ask no one knew nothing, but lost prevention followed me the whole time. I could tell, felt like I was being targeted.I go into the store at lest twice a week. I spent 668.80 that night. I am going to tell all my friends about this experience, because it was not right.

Comment (0)
60

I see from this site only having only one star this will be useless to file a complaint but here is my story I bought a Fulton at the Corbin Ky Walmart after getting someone to haul the large heavy box to my home and then getting someone to put together the frame they unwrap the mattress only to find a stain all the way down one entire side this did not happen at my home my husband is 68 and I slightly behind him, after a huge job of taking this back to Walmart we were told we had to bring in the complete set all they had to do was change the mattress we would have taken the display one but after waiting 2 hrs a manager said no had to have frame and all, this is the2nd time and last for me at any Walmart store we bought a TV it went bad just about 1 year from date of purchase we paid 348.00 and they would not change it either , your customers has made this company so rich it don't give a d--- about America or its customers I will never buy from any Walmart again no compensation was ever made for the TV and none for the Futon sure hope all \you Walmart owners enjoy your dirty money you make off people your day will come .Never buy at Walmart again.

Comment (1)
40

I used to live in El Paso Texas. While In El Paso, I discovered a cheese called Mennonite cheese. in 1986 I moved from El Paso to East Texas. I looked everywhere but could not find Mennonite cheese until a couple of years ago. I discovered Chihuahua quesadilla cheese and realized it was the Mennonite cheese that I had so long search for. yesterday I went to Walmart to restock on my quesadilla cheese but discovered that wal-mart has discontinued it. Why is it that everytime someone find something good at Walmart you eventually discontinue It. it may be something trivial to the people up at corporate office however it was something very important to me. and I am sure that there are a lot of people who are extremely pissed about this matter as I am.

I know that the product was a good seller because there was always empty spots of it on the shelf. I don't know what kind of marketing strategy you're idiot and corporate are thinking of but people are getting tired of it and they are shopping elsewhere. You are not the only grocery retailers in the world. I have just about this I did you start doing my shopping elsewhere because to tell you the truth there really is no difference between your prices and your other leaving competitors. since Walmart was the only place that I could find the chihuahua cheese but you don't carry it anymore there's really no reason for me to continue patronizing your business.

I would also like to point out that you need to start training employees on social skills. there are some of the most out of touch young kids working for you who know absolutely nothing in customer service.

Comment (2)
40

I stopped using my phone after I payed my bill on 5/19/15, because I wasn't getting what I was supposed to have w/unlimited internet & texting , and calling. They said it was a problem with my phone, so I had it back to the store a number of times. They said they couldn't do anything for me, so I switched companies & told family mobile to discontinue my service. I haven't even had the phone or any usage of it since May, yet they just sent me a bill for $ 61.82 yesterday. What kind of company are you people running?

Even your customer service department shows no usage , yet your billing department doesn't have enough sense to stop billing people. Is this some kind of joke , or do I take it up with the attorney general's office. I have been a loyal customer of Wal-Mart, how ever this might change things if you have such incompetent people in your billing department. I have no intention of paying for some thing that I haven't had the usage of.

Comment (0)
40

I shop at the Walmart located in Beaver Dam, Wisconsin. The store smells like something has rotted. Produce is often left out too long before being removed after it spoils. Lunch meat ruins in only a couple days after purchase from the deli. Their are not enough associates to help a customer and if you do find one they are often not working the area you are in. However, my biggest complaint is the store's temperature. It is way too hot in that store, I have breathing issues and the heat makes it difficult for me to spend any amount of time shopping there. I am not the only one who says this, I heard many customers and employees complaining about how hot it is

And why is it a product you need is there temporarily and then you never see it again. you find good food items and then they are gone and replaced with an item more costly that is similar. If this is what Walmart is going to do to it's customers to keep the greedy profits high, then I surely hope Meijers comes to Beaver Dam. Prices are fair, they have a good variety, they have good employment foundations. You better get with it or you will be joining Kmart. Start selling better clothing, shoes and stop getting it from China. they are poorly made, too thin and shrink.

Comment (0)
20

This is a matter that is causing me great concern as it has occurred many times before when shopping at Walmart stores. I frequently shop at Walmart Super Food Center Store in Eufaula, Alabama, and on four occasions after I had finished my shopping I swiped my bank card for payment and I wasn't required to use my bank card pin number, sign a receipt or show identification. We, cardholders, go through a lots to protect ourselves from credit card scam and identify thief by having a pin and other card protection.

If Walmart allows anyone to use a card so freely without properly ensuring it is being use by the rightful owner, what is the purpose of having a pin number and other card protection? The pin number is to ensure that the card is being used by the right owner. When a card is lost or stolen and used at Walmart stores who is at fault, since it is so easy to use bank cards and credit cards at Walmart stores and no verification is need.

When I use bank and credit cards at other stores I am required to give my pin number and sign a receipt I would like to know what will happen if a bank or credit card holder bank account was drained by an illegal cardholder, it happens all the times? Just a few extra minutes to verify will add more security to the cardholder bank and credit cards and it will save a household many lost dollars with just a little extra security.

Comment (0)
40

Went to Walmart Eye Center on Red Bank Road In Cincinnati, Ohio. Everything went well until I was asked to pay an additional fee of $40.00 for a eye contact assessment fee. At no time was I informed of this fee, not when I made the appointment, not prior to the exam. I don;t mind paying additional money as long as I am informed prior. My insurance does not pay this fee, so I walked out without my contacts or glasses.

I suggested that the Eye Doctor compose a form with a sign off indicating that there is a fee. This stops the he say she say BS, which of course came up. Had I known, I would have scheduled the appointment when I had the funds in my budget. Now, I don't have glasses or contact and my insurance is gone. Having been an office manager for years, I do not feel that this is the way to conduct business, and sincerely feel that this additional cost should have been waived due to the inadequacy of this business.

Comment (0)
20

I have been calling Walmart sine April trying to get a product into the store so I can start buying from there. I've asked more than 5 times giving the information of the product that i want and we're now in the middle of August and still no results.

All I asked for was Zummos party time sausages. Now I know Walmart carries this particular sausage because when I lived in Texas I brought them all the time. The company is located in Beaumont Texas and yes I can order them myself, but why should I have to pay $59.00 for shipping on a case when I should be able to buy from Walmart where I reside in Denver Colorado and a case would only be $39.00.

This is just totally unacceptable to treat a customer like this. Four months at trying to get Zummos sausages to be put into Walmart. I've been shopping at Walmart for years and years and this is how you get treated. What a joke. I've dealt with several managers and all they can do is lie to my face and tell me that they can get the sausages ordered. I live 3 minutes from Walmart so I'm there every other day looking for the sausages and still no luck.

Hopefully the next customer that asks for a specific product to be carried will have better luck.

Comment (0)
20

I went to the Cottonwood Arizona Walmart, I had Purchased a swimming pool in July and I needed pool filters.Today the temperature is in the high 90's when I went to go to the pool section I was looking but inventory was a little low. Working next to me where to associates of Walmart I asked the older woman if more pool filters would be ordered? She surprisingly, and very rudely responded, "I won't be ordering any more of those.

The seasons over", I was so taken back with her attitude And such a blunt response, I did not get her name. I did compose myself for a Moment and ask why would these be out of season because it is almost one hundred degrees out still and will be until the end of September? And she responded "oh well corporate doesn't care they will just kick this out of here". I'm very sorry I bothered your associates work today, and I'm happy to say I found these filters online for much less money anyway. I just wish Some Walmart associates were a little bit more customer service inclined it doesn't take much, but to apply yourself.

I left your store today empty handed, I had a list that had much more than pool filters on it.

Comment (0)
40

I bought a new Max battery in March of 2013. It had a 3 year free replacement on it. I had to buy a new battery August 6, 2015. Walmart was going to charge me the full price of another battery. When I ask the girl about the free exchange she had to ask someone else then he (the person she asked) had to ask someone else and it did not work out to our satisfaction so we left the store and went to AutoZone. I asked the associate what free replacement meant at AutoZone, and he said, "free replacement". Needless to say we bought the battery from him. 1st. really bad experience at Walmart. You really should stand behind the warranty.

Comment (0)
60

Because I have had problems in the past with being double charged for items I prefer to use the self check out. Today I was told by an employee that self check out is for twenty items or less. I asked if there was a sigh that stated that and was told " we can't put up a sign". I have never had that problem in Walmart or any other stores that offer self-check out. If this is some new policy there should be a sign visible to customers before entering the area. Please tell me if this is your policy. This happened at the store at 6210 Annapolis Road Landover Hills Maryland 2-784.

Comment (0)
60

I went to Walmart on 66th & Brown Deer Rd, in Brown Deer, Wisconsin, to purchase a roasted chicken and a $25.00 birthday gift card. The clerk at the register rung up my purchases and told me that she put the card in a separate bag with the chicken. I said ok. When I got to the door I looked in the bag as I was walking out of the store, there was no card in a little bag like the clerk indicated. I made it to the car and continued to search for the card, there was no card in the bag. I went right back into Walmart and confronted the clerk, she said she put the card on top of the bag. I asked her to look right around where she was standing no card in sight. She told me to go to customer services with another gift card and they would approve it.

When I told all of this to the manager he told me that they do not replace gift cards. The manager told me after they looked at the tape that there was nothing he could do, but he did say that when you buy a gift card, that the clerk should have given it to me in my hands, which she did not do. If the clerk had given me the card in my hands like she was suppose to do I would know that I was responsible completely for losing it. This gift card was a birthday gift for my great nephew for his 1st birthday, money is very tight I am on social security and I could barely afford to give another $25.00.

Comment (0)
40

I brought my car in to purchase a battery and got an oil change my car was fully operational. When I came in when I got in my car to drive away. I turned on the air conditioner no air I returned and reported it to the service department person that serviced my vehicle. He said he only did what he did I explained to him that I had air when I drove in there. But he kept saying the same thing about 5 times I ask for a manager. She came out looked under the hood of my car said the same thing. He said then they walked close to each other and made a comment while I was looking right at them that I didn't have air when I came while I am looking right in their mouths. I had air when I came and I feel it should have been working. When I left I expected to get my working the same way it was when I gave to them when I got it back.

Comment (0)
40

I had a worst experience of my life with Walmart automotive manager Carlos in Monroe, LA. He was so disrespectful and refused to help me. I drop off my care for tire change and headlight restoration. When I came back to pick up my car, there was a scratch next to headlight. So Carlos the manager was called on. He was a big man and told me that he was there so he really don’t know if this scratch was there before or not. Per him, auto manager, Chis who worked on my car was off that day but somehow worked on my car and left.

He even did not have Chis number to call to verify. He told me Chis will be back on Monday and I can come back. But he cannot let me take my car without paying. While he was talking to me and tries to scare me other woman employee was just laughing at me. I was alone and he was big man on face telling me he cannot do anything because he did not work on my car. So I just paid and left because I did not knew what else they can do to me. I am having nightmares since then. What going to police will do that Big man took me on side and scared me. Sad will never step in that Walmart again.

Comment (0)
40

I shop at Walmart often in London, Ohio. I shop there several times a week and spend plenty of money there. I am finding more and more that the store's stock is poor. A lot of times I find that things I buy all the time is gone. I have not seen the English Toasting Bread on the shelves in weeks? I complained once before and they got it on the shelf for a while and now nothing for several weeks. There are other things that have not been on the shelves for weeks: Very Veggie Salad, Tom and Jerry Gummies, extra wide plastic wrap, Magna Life Medicine for Sciatica and Sam's Club Italian Meat balls. There are other things but the bread and salad I buy alot. Please get them back on the shelf along with more of the medicine.

Comment (0)
40

I was at the Wal-Mart on truxel in Sacramento on July 6, 2015 and send money through the Wal-Mart to Wal-Mart money transfer to my daughter in north Dakota. the customer rep. inputted the information wrong. she put me as the receiver. my daughter went to the Wal-Mart in Fargo to pick up the money, she couldn't because she not stated as the sender. I call the truxel walmart and pleaded to them that I am at work and cannot leave to come at the store, can they fix their mistake and they refused, I requested if I have to leave work I ask that walmart pay my mileage and time loss from work to accommodate their mistake after being tossed around with several managers, they offer to pay one way of mileage only. I need to speak with someone who can fix Waymart mistake and not inconvenience me or my daughter.

Comment (0)
40

I was in your store in Iowa City Iowa on June 17th at 4 o'clock in the afternoon. I wanted to make a purchase from the jewelry department and could not get an associate to come to the counter to open the case to get the frozen necklace I wanted. I went to the self checkout desk and asked the person working there to open the case so we could get the necklace and she responded I will get a supervisor. No one came to ask if I needed help. 4 associates walked by and I asked each one to open the case 2 flat out pretended like they didn't hear me and the third one responded that she was not on the clock. I asked the associate one more time for help with no response. Is this how you promote customer service I was totally disgusted and it will be a long time before I enter this store again. I hope in the future your company can do a better job about educating your staff about customer service because right now it flunks on the grading scale.

Comment (0)
40

I purchased an AirFree P1000 from Walmart, which orders from a 3rd party to sell to the public. The item came, it broke and Walmart's customer services was contacted. They did nothing to assist in a refund. I had to rely on Consumer Protection in my State. Walmart is quick to sell you products but they are not open to receiving refunds, nor are their customer service up to par. Their customer service is extremely poor to none. They do not honor their company policy and finally they do not value their customers. It is sad that a company that has taken over many cities and states and pride themselves on being family oriented in providing low prices, etc., they do not help families. They are only after money and nothing else. They treat people like nothing.

Comment (0)
20

Saturday, May 23rd, 9;00 ish, Platteville, Walmart.... was shopping and went to the automotive dept to get a gas can since I forgot to bring mine to town and needed lawn mower gas. I got it and couldn't figure out cap pieces as to how they went together. I looked for someone and I looked for someone then went to the auto counter and rang the bell 4 times...NO ONE!! Another couple was there waiting for help who haven't yet been helped either.

Finally approx ten minutes later, I dropped the gas can right behind the counter and left so they knew someone was not happy. THEN I had many things to get. In the grocery aisle by the fresh produce, I heard a women explaining to a man why their were no produce bags and she said we are out of them. I looked and their were none so I left without produce.

Then up front between the produce and the check out there were 2 men talking and one looked like maybe a manager openly complaining about not having staff etc etc.... what a downer...with the billions of dollars our CEO makes you sure as hell should have staff and you surely should not have unhappy staff complaining in front of your customers.

I spent 405.00 dollars there which I do 2 times monthly and I will not ever shop there again but then again that doesn't mean anything to you I am sure.... my shopping will be in Dubuque at Hyvee etc....

Comment (3)
20

We ordered a Wedding Cake...with extra fillings. All the people at the Wedding asked where we purchased the cake because it was all lop sided. I paid $156.00 with tax for this cake and it was a disaster.

I went two days prior to the cake to be made and spoke to a Robert that was in the Bakery Dept. I waited for the decorator...she never came...I paid and left. When I went back to the Bakery to talk to the decorator to ask why this cake was like this and to complain because I thought $156. and being a Wedding Cake, it would be as ordered.

Well, no cake decorator to complain to again. I got to talk to this Robert again. He stated that the decorator never showed the day of the Wedding to make the cake, so he had to pull other people from the floor to make it! I couldn't believe what I was hearing. Can you look into this for me please...what we pay for on a special cake is the decorating...we pay mostly for labor...

The thing is, the Groom works for WalMart at another store. I asked if he could get a discount, that was before the cake was made, they said no because food is not included in his discounts. But....the cake was a disgrace. Troy is an excellent worker at Walmart and has been told this by many associates where he works on Power Road.

The Wedding Cake is one of the most important parts of a Wedding. This should never have happened especially to him or any other customer for that matter. Please look into this matter for me? It was at the Apache Junction Store on Apache Trail.

Comment (0)
20

On May 8, 2015, I stopped into the Dubois, Pa Wal-Mart to purchase 4 gallons of paint/primer. One gallon of exterior white primer, one gallon of exterior white paint/primer and 2 gallons of exterior porch paint color wheat. Last Saturday I had people here to paint the porch. The primer had been applied, dried and one gallon of the porch paint was applied. Today, a week + one day later, we opened the second gallon of porch paint, and instead of the wheat color, it was white. Just the base, no color.

So I called Dubois Walmart, and explained the situation to them, and they told me to bring it in. They would give me the right color. I explained to the lady I live 50 miles from the store, and it would be 100 miles for us to make a trip over, and feel I should be compensated for the time and expense. She said she would have to put me in touch with the manager.

Shortly, the manager Tony came on the phone and listened to what I had to say. He agreed it was a terrific inconvenience and was quick to offer me a gift card to make up for any inconvenience they have caused. So with that, I said okay. We made the trip over and got the color of paint I was using, and went to customer service and picked up the gift card. I just checked the amount of the card, and it is for $20.00. A trip over and back costs us at least $40.00 in diesel fuel.

We have a pick up truck and that is what it uses. It is not my fault the clerk did not put the color in the paint. That was her job. It is not my fault she did not check to see if it was the right color, as I showed her the sample. While I was standing there today waiting on my paint to process, the same thing happened to another woman. The only difference was the clerk took the cover off of the can and checked the color, and it was white base, and it was supposed to be a blue.

I am finding more and more mistakes are being made in customer service. Fast food is almost impossible to get the order right, the post office is constantly putting someone else's mail in my box, I have to return several times to the Walmart Pharmacy in St Marys, Pa (86 miles round) to get my prescriptions they don't put in my bag.

I am so frustrated with the poor customer service I have been getting. I am sure I am not the only one. Please, reassure me that this poor service is not here to stay. I am 70 years old, dealing with my husbands Alzheimer's disease, heart disease and prostrate cancer. It would do me well if people would be more conscientious about doing a good job for their employer and making sure the customer is being well taken care of.

And in return, the customer will tell the world what a great place it is to do business. In the mean time, until I hear differently, I will take the extra money I pay in fuel to return to Walmart to get something right, I will go to Sherwin Williams and purchase my paint there.

Comment (0)
20

This is the third time I have purchased milk and found it be to sour when I arrived home. Also I have an issue with the manager on 2 small single broccoli purchase, which was total incorrect. The checker charged me for 2 double broccoli wrap in cellophane instead of the individual ones. Not a major deal, the difference in price was approx 2.00. In fairness to the manager I only had the receipt and not the 2 small broccoli with me, I didn't appreciate his attitude at all. I'm live very comfortable and certainly not in the practice of trying to cheat anyone.

Comment (0)
20

I purchased two bottles of cascara sagrada @ $5.44 each & was charged for three. I also purchased a PK2 freezer bag that was marked @ $3.95 an was charged $14.97. I also purchased a small carry bag that was marked $7.50 and was charged $7.97. So I was over charged $16.91 + tax.

I don't usually stand there at the checkout and go over the sales slip. Never had to before. But this is outrageous. While I'm venting there is something else that happened about a week ago: at the speedy checkout as I checked out, the cashier was going to charge me $.33 each for 15 key limes that cost $1.12 per pound. But I caught that one. And as I spoke to the male cashier, I could smell a strong sence of whiskey. This was at the Walmart supercenter @ 4331Thousand Oaks Drive San Antonio Tx 78217. Tuesday the May 13th @10:36 AM.

Comment (0)
60

After shopping in the Lake Park FL main store I decided to wait for the liquor store to open at 10 AM. A few minutes after opening time I went to the door to find 2 employees waiting outside. Management had not yet arrived with the key. Employees both said this was an every day thing. At 10:10 the assistant manager arrives starts to unlock the door and then remembers the alarm was not turned off. She radios for someone to check the alarm board to see if alarm is off, A few minutes later she unlocks the door only to find alarm still on. So the doors are locked again and more radioing for assistance. At 10:15 she unlocks again, alarm still on. She said she would let these customers make their purchases, which had to be credit card since the cash drawers weren't set up, and close the doors again. It's one thing to have this incident not an "everyday" thing. Shame on the management team at the Lake Park FL store #3348.

Comment (0)
80

The Porterville CA store is filthy dirty and has very narrow aisles. I am surprised that the fire department has not condemned it especially on big shopping days such as Black Friday. Most of the time the shelves are not stocked and are frequently empty. This is not the norm for most Walmart stores. I have traveled in several states and have frequent several stores in each. Unfortunately the one closest to me happens to be the filthiest and the most cramped in space. I let my wife do shopping in this store because I get angry just walking throughout the store! We only purchase what we MUST here. Nothing more.

Comment (0)
40

I've been standing in jewelry department for twenty minutes while the only worker is changing watch batteries he gets to second watch can't get the back off customer ask to try proceeds to meanwhile your WalMart employee standing there Isay sir could you get this ring bare in mind he just watching customer work on his on watch he says in a minute I'm perturbed name was Joseph tagged service manager LOL he would be floor crew sweeping if he worked for me!

Comment (0)
60

I bought 2 50 dollar straight talk prepaid phone cards in different months that were no good. the store refused to give me a refund even though I had my receipt and wouldn't even give me another card. In total I was out one hundred dollars in phone cards I purchased expecting them to work. I switched to a different company and the manager and employees were very rude, not helpful and it was basically, sorry, not our problem. I find this inexcusable and refuse to shop at Walmart unless this is fixed

Comment (0)
40

So I've shopped at this store 4080 Stevens Creek blvd S.J Ca. for about 20 times , had problems a least 5 times. When I say problems I mean downright annoying ruin your morning type problems , all at the check out side of things. The place is great in that there is no waiting (until you check out) because nobody shops there, that can't be good for you Today I packed up my groceries in one of your bags because I forgot mine , but my debit card with about $1000 would not go through , or maybe it did it said approved but locked up and went back asking me to insert payment. So I might be out $17. As usual there was no one up front to help, this time they were having a problem over at customer "service". I knew this was going to be another pain in the ass situation.

So I just pushed the card in front of the kiosk near the registers and left , not a soul noticed. It still amazes me that at every time I've been there, there is literally more employees then there are customers. How can they have so much confusion with 10 people on line at any time. I've shopped at the store on Showers Dr in Mt. View and in 10 yrs I've had maybe 5 problems total. I would estimate that being more then 300 times. There was fresh strawberrys, small blueberry pies , Cheetos , broccoli , lemon pound cake , banana's and maybe a couple of other items. The reason I tell you what "I wanted to buy " was , unless you have allot of other customers leave a bag full of groceries in front of their front register kiosk , they should remember it. This purchase was from the self checkout register , which is the only reason I shop there.

Comment (0)
20

I was at the Quinlan Texas Walmart this morning about 10:00am and bought DELO 15w40 4 gallon oil. I decided that I needed to get a couple more this evening to change my other vehicle and went to Greenville Texas. The price for the same oil was a little over $1.00 difference.

I asked the cashier and she said she would was other store to verify and did, asked for a manager and he said he could only make one at that price. Why is this if it should already be the same price at both Walmarts? He was very rude and did not want to help and said that it was only $1.00. His name was Ronnie Roden, I would like to see about getting the rest of my money back and talk to someone that is concerned about this matter.

Comment (0)
20

I bought a new battery for my lawnmower April 2014. Today, the battery was dead and would not recharge using my charger at home so I took it to our local Wal-Mart- 1359 W. 2nd St. Waldron, Arkansas, at 1:30 PM where I bought it. It said two year free replacement on the front of the battery.

When I arrived I was told that they would have to check it for the charge and it would take about 30 minutes. I asked about exchanging the battery because of the Warranty and she said we have to check it first. I didn't have a big problem with this for the first 30 minutes but then I was told that it would be another hour and a half before they could determine if it was bad.

I asked to speak to the manager, Debra, who said she was a manager showed up after 20 minutes of huddling with two other workers, Vickie, from the maint. department where I was standing waiting, and Pam from the information desk up front. Guess they were getting their stories straight. Vickie finally came on back and said how may I help you, I said I think you know why I am here. She said well it's our policy to check the battery before we can make the exchange and it will be another hour and a half before we can determine if it is bad.

I guess the beating on the charger didn't make the battery charge after the first 30 minutes of waiting. She said the warranty doesn't mean anything, we have to go by our policy and you will have to come back later. I tried to tell her that I had someone hired and waiting to do my lawn and I needed the battery now and the battery had a two year replacement warranty on it. No such luck....after waiting until 4:15 PM it was determined that the battery was bad.

After much defending of their policy, I finally received another battery, however, it didn't make up for the long 3 hour, unnecessary wait plus the $50. I lost from having to pay the lawn person who had traveled to mow the lawn and couldn't.

This may seem like a small matter but it isn't. Some of our Wal-Mart employees are very rude to the customers and no help at all. On my way out I told Pam at the information desk that the battery had been determined bad, she said well it isn't my department anyway. So I am wondering why she was back there with the manager and Vickie putting in her two cents on why they shouldn't be making the exchange. Maybe it had to do with the truck battery that I bought for $105. dollars last year and it was dead when I got home with it and wouldn't crank the truck.

I took my receipt of about 30 minutes old and asked for a different battery as this one was dead. Pam said did you hook it up in the truck, I said well yes that's how I know it is dead. She said well it voids the warranty when you hook it up and we can't make an exchange due to our policy. So my new $102. dollar battery is still sitting at home hoping that some day the truck may start by magic from it.

Waldron Wal-Mart store could certainly use the Boss under cover visit. Plus an attitude adjustment for some of the workers. Mr. Walton would be ashamed today if he was still living. This home town policy- if it really is a policy- needs adjustment.

Comment (0)
20

I will never again go into you Walmart store in Springfield Pa. The employees that are in there are the most miserable people I have ever seen. They don't smile, say hello, how are you, nothing comes out of there mouth. I work in retail so I know you are suppose to smile, make eye contact with customers, say hello, how are you, can I help you with anything. Also this store is very messy I have never seen such a messy store. Also all the employees that work in this store seem to have a chip on their shoulder. Yes Walmart will never be seeing me again.

Comment (1)
20

I have never seen so many expired products in you refrigerated department. I picked up a roll of cookie dough and it expired April 2 the next one expire April 29 after going thru about 6 or 7 rolls I finally found one that expires on May 24. I told one of the associates and he took the expired rolls off the shelf, {about 12 rolls}. I went to get packaged ham, and again all expired packages. I put them aside and got so frustrated I left without my ham. That associate picked all the set aside ham and put it back on the shelf.

I hate going to Wal Mart more every time I have to go there. Since you put so many stores out of business, you could at least put products out that are worth purchasing.

Comment (0)
20

This afternoon at approx. 6:30 pm, I went to purchase a fishing license.The man working in sporting goods called for a manager. After about 20 minutes, I thanked him for his assistances and left the store. It would be different if it was 9:00 pm, then I would understand the lack of staff in your store, its a shame with corporation as large as Walmart you can't find the man hours take care of your customers!! By the way I work in retail also, my customers don't wait 20:00 minutes.

Comment (0)
20

On April 23, 2015, I purchased a Walmart family mobile and starter kit for my daughter. I did not open the starter kit and phone til today May 4, 2015 to surprise my daughter for her birthday. In the process of activating the phone with the starter kit, the customer rep. tells me the sales associates have given me the wrong starter kit for the phone.

So I take the phone and the starter kit back to the Walmart with the receipt. First, I go to the customer center and hand her the starter kit as you know the sims card is broken from the board and its in the package. She tells me to take it to electric department. I am not thinking that the sim card could fall out so when I get in that department there is an associate that does not know anything about the Walmart family mobile phone booth. Not thinking, he takes it out of my hand. Once again its been slammed on the counter, carried many times back and forth to the fixture.

Finally, he calls the assistant manager and she says she does not know anything about the Walmart family mobile. She takes the package over to the fixture as well. Finally, she says we will return it and give you the right one when she opens the package the sim card is gone. Then she tells me that it cannot be return because there is no sim card.

I tell her that the sim card was in the package and I made sure before I came into the store that it could have fallen out with all the carrying back and forth to the register. She tells me their is nothing she can do. I told her first of all her associate sold me the wrong starter kit with the phone second why would I drive from my house without the sim card when I am trying to surprise my daughter with the phone.

Now I have a phone that is not working and I don't have any money to replace the sim card and the customer rep had already given me a phone number upon activating the phone. Now I am about to be charged for minutes and the phone does not have a sim card.

So I call Walmart store#0604 to talk to the manger, Stephanie Hines. I was on hold for over 20 minutes then finally the same asst. manager gets on the phone and tells me the same verbiage about the sim card which I understand but I would not be going through all this trouble if the sales associate would have given me the correct sim card in the first place. I continue to talk to her and she calls me a liar by saying that I never had a sim card in the package.

I thought customers are always right. I am a manager at J.C. Penney and I don't care what goes on, the end result the customer is taken care of regardless. Then she tells me they will review the cameras to see if I dropped it. I'm wondering to myself how will you see that little white sim card anyway. I ask her did she need my number and name.

I guess she took it down because I called at 1:20 P.M. today May 04, 2015 because she let me know that it will take an hour and thirty minutes to view the tapes. In Dothan, Al. it is now 4:48 P.M. I have not heard anything. What kind of business is this?? I am disappointed on how I am being treated!! All I want is the correct sim card to work my daughter phone.

Comment (0)
20

On May 4, the lady across the street asked me and my wife for help to get her a TV out at Walmart. She is 94 years and can't get out. She sent a check with me and we went to the Halleyville Al, Walmart. We picked out the TV and was directed to the pay out counter. The department head was on the phone so a new sales person stated she would have to call the owner of the check.

I gave her my phone and she was told it was ok. The dept. head stopped with her call long enough to say that they had to have the lady's drivers license number on the check and I told her that she is 94 and hasn't driven in the last 20 years. She was rude to us and I ask for the store manager and he was too. He didn't even care what I had to say. The dept head should have gotten off the phone and took care of the problem!! I paid for the TV and will not shop with Walmart in Halleyville again!!

Comment (0)
20

Seems like whomever is doing the ordering at the Macedonia store doesn't have a clue. I have gone to this store on different days and different times and every time I do I never get what's on my list. Response is always it will be on tomorrow's truck. I hope things change otherwise, I will be taking my business somewhere else

Comment (0)
60

I and my sisters are frequent shoppers at the Walmart stores in my local area such as Shelby and Gastonia. We went out of town visiting in Salisbury North Carolina and Raleigh and was quite pleased when we got a Walmart in Kings Mountain, North Carolina. I am also a grocery shopper at Harris Teeter in these areas and a e-vic shopper and compare prices frequently to the prices at Walmart.

Today my sisters and I had to go get some items for the gift bags we do for Mother's Day at our church and so we thought to kill two birds with one stone by doing all of our shopping at Walmart. Imagine our surprise when the manager at Walmart, Pam Thomas, told my sisters that you do not honor e-vic specials which can only be generated my e-mail. When did this become the norm for price match?

Comment (0)
20

June 2014, I purchased a refurbished General Electric Remote Controlled 10,000 BTU window A/C unit. I am mechanically savvy, my A/C's compressor does not turn off but I am quite sure I can fix it. I called the company who refurbished the unit what the Serial # or Model # my unit is so I can troubleshoot. I was told "we strip the unit of all identifying numbers as per Walmart's request". I was told to contact Walmart and get the numbers from them.

I called Walmart and was told "you have to contact the refurbisher because we're not allowed to give out that information." I asked "why is that, that doesn't make any sense?" The brilliant answer I was given was "we don't know why we can't give out the numbers, but to call the refurbisher and get the numbers from them". Again, I called the refurbisher and explained Walmart just told me you will give me the numbers, and once again, I was told they can't help me with any numbers. WHAT IS GOING ON WITH YOU PEOPLE??????

Comment (0)
40

The vision manager is not very good . They broke a pair of Coach frames and she has be mad ever since. We then purchase a pair of glasses from them (not her but another worker). My daughter and I went in again to purchase a pair of frames and she was there and very rough (once even saying duh). I am ready to take legal action on her and your choice of managers. Other customers looked at her and us and said as they left, (is this the way they treat people). This was not the first time she has been mean and she has treated us with disrespect. We cant help that they had to pay for other glasses due to us signing a paper where they were not responsible if they broke them. Also she did this in front of my grandson which had done nothing to her. She was a piss poor choice for a manager. I give her a 0 for her attitude and she is the manager in all vision locations in Murfreesboro Tn. and sucks at her job. I will tell anyone that ask (don't piss her off).

Comment (0)
20

I want to make a complaint about the Walmart pharmacy in Rogersville,TN. My husband and I came in to fill prescriptions and than we asked how long it will be. The lady told us that she has no idea. I was a pharmacy tech for 2 years and know for a fact that you are supposed to give a time never ever," I have no idea".

To begin with, the doctor had called our prescriptions in, and we transferred one from another pharmacy before we arrived to the store so we gave them at least an 45 minute window to have our meds filled before we showed up. We went home because our prescriptions were not ready. We went home and called 10 minutes later to see if they were ready at the time. Now this has been well over an hour and they said it would be 20 more minutes so we had driven over there a few minutes later to pick them up and we couldn't afford to pick them all at the time.

My husband had told the cashier that we would like to just pick one up that day and get the rest later. The lady had told them that they could not separate the meds because they were all linked together on our insurance. I know for a fact that if someone wanted to separate a prescription whether linked with insurance or not, we should have been able too. This was all pure laziness and unprofessional! I am very upset by this and will not be returning to this pharmacy in the future. Again this was the Rogersville, TN pharmacy store.

Comment (0)
20

On April 20th, my elderly father purchased some flowers at Store #3255 - Mississauga, Ontario Canada. The flowers were intended to be placed at my brothers grave (he passed away recently) as it was his birthday that day. When he and my mom opened the flowers, they were completely wilted and only two twigs were useable. The wilted flowers were thrown away at the cemetery.

On April 22nd, by father returned to the store with his receipt to ask for another bundle or his money back. The customer service desk was unable to help, so he asked for a manager. I can only assume it was a duty manager that came (white, young, very slim, and very rude & sarcastic) to address my father. My dad explained the situation, & the response from this jerk was to tell my father to retrieve the wilted flowers from the cemetery garbage to show him how bad they were Yes this is what he said. Insulting, insensitive, rude, & a jerk.

I can't imagine this was the store manager - Walmart seems to have a better level of store manager in place. This "manager" should not be in that position to represent your brand. I expect a response, & an apology to my parents immediately.

Comment (0)
20

So I applied for a card, and it went through. One week later, it's 11:30 and I am rushing before they close to buy what I need. I tell them "I haven't received my card so here's my ID like the manager had told me before." The cashier says "you need the slip" "that's not what the manager told me." He takes my ID then claims he attempts to do it "no it doesn't work."

Now, I'm getting angry "well I haven't received my card and that's what the manager said I could use until then!" "Are you done?" He asked. Well no duh I'm done with this store. He blabs about a small slip I got that even said bring ID not slip. I just say fine and walk off. Thanks a lot Walmart! I couldn't get my groceries because of your stupid cashiers who didn't even attempt to help me

Comment (0)
20

I went to the Walmart in Lehigh Acres, Fl on Sunday to get my oil changed. When I got there, all the techs were sitting inside with nothing to do. However, I was refused service because I just changed phones and did not have it with me and did not remember the number. I called two days later to talk to a manager about this and was told I have to give them my phone number to receive service there. I will take my business elsewhere for now on. Very poor customer service!

Comment (1)
60

On Thursday May 23 and Sunday May 26, I went to purchase cold cuts. On Thursday, the Meat slicer was down, so they were unable to slice cheese. On Sunday, I again tried to purchase cold cuts this time both slicers were not in use. This is not the first time this problem has occurred, doesn't the store manager have someone on staff to get these machines in working order when a break down happens.

Comment (0)
40

I was in Walmart yesterday in Clearlake, Ca. to buy a few small items and picked up one of your bags to put the items in as you have no small baskets for that purpose as most box stores do. Your employee who checks receipts and items purchased at the exit door came over and told me I was not allowed to use the bag to place my items in and that security would be notified if I attempted to do so. Our conversation became heated. I walked off and proceeded to shop.

My husband and I normally shop in your store twice a week, and often use your bags to gather our purchases in and this asinine event was perturbing to say the very least. Normally my husband is with me and if this would have been the case yesterday an unpleasant incident would have occurred. We are senior citizens, financially sound and pleasant, but when an event of this nature takes place, we refuse to be treated as trash or criminals. Shopping at your store has always been an enjoyable experience but after this incident we are planning to shop elsewhere.

Comment (0)
60

Recently, I bought 2 pairs of capri pants. One were Levi capris and the other another brand. I returned the Levi pair to get another size. The lady that I asked (Paulette) argued with me and told me I didn't get them there. My receipt says Levi capris. Well, she called another person (he/she with neck tattoos) who argued also and told me not to get an attitude. They were just SO rude and tacky that I left the store in tears. I've never been treated that way before. I have always shopped at this store and hope to continue to. I just didn't appreciate being talked to this way and treated like i was.

Comment (0)
20

I would like to know as to why water has been taken away from employees in loading/unloading area? If there is an issue with them not cleaning up with themselves, then reprimand them some other way. You have a female manager that did not like the way they were keeping their area and has since won't allow them water. This is outrageous.

My other complaint is they should not be able to go back close to a year before and bring up missed days. You have 10 days from the date that the infraction happened to bring it to the employees attention. How dare you guys bring up something that happened 6 plus months ago. This is unethical. This is all happening at the wal-mart store in Adrian Mi.

If your corporation can not or will not treat your employees better than this, I will not be spending my money at your store and I will make it a point to tell others as well. It may not seem to big of a deal to you to lose a customer, but I would think you would not want any more negative remarks.

Comment (0)
20

I purchased three (3) Richfield Studios 2" Room-Darkening Blinds, White, Size 30x64 under order number 2677-247-768067 almost a year ago. One of the 3 was hung in the master bedroom above a radiator. Shortly thereafter the bottom left half of 4 or 5 slats began to curl, and could not be straightened. I swapped a Richfield blind from another bedroom and hung it in the master bedroom location. It too began to curl similarly to the first instance. My radiator gives off uniform heat and the steam valve, much further down, happens to be on the RIGHT side - opposite the side where the curling occurs.

Now I have 2 horrible looking blinds in two different rooms. I suspect a defect in the material used in the manufacture of these blinds to react to normal heat from an efficiently operating radiator. Certainly blinds should be able to be hung over an existing radiator without the extreme curling I am now experiencing.

Comment (0)
40

i visited Walmart on vann drive Jackson tenn. April 24, 2015. I do require assistance for long distance shopping and need an electric cart. This is the third time I have been and at least 15 carts are bagged and out of order. Unacceptable!! The amount of money spent in a week alone should have replaced these ten times over. Shame on you Walmart and management for letting this happen and not keeping your end of the deal with the handicapped!!

Comment (0)
40

My complaint is the loud accusation of being a thief. On 4-23-2015. My daughter and I went to the NEW Express Walmart on 420 S. US 69 in Leonard, Tx. 75452. We where pulled to the side and had our receipts checked our merchandise that we had. Nothing was stolen. Everything was paid for. But after everything was checked the cashier was still saying that we had things not checked out and paid for.

We used the self check out. I will never go to any Walmart again... That was embarrassing and rude. The cashier never once apologized after it was proven everything was paid for. I work with the public everyday and that isn't the way to handle things. I will go back to our neighborhood Family ran grocery store.

Comment (0)
20

Do you think closing the stores to rip out and replace plumbing to cover up employees illegal disposal of hazardous waste down the drains will hide it from the eyes of the Government agencies and the Public? Isn't that huge fines and hard jail time, not to mention multiple millions in fines, lost revenue and public trust? Are there records to back up claims of proper hazardous waste removal by licensed and approved local firms? These are just a couple of questions your about to have to answer? I have copied these questions and sent them via another email to 30 friends. Also sending to 6 separate State's environmental agency's.

Comment (0)
20

The Walmart in Antioch, Tennessee: My friends registered at Walmat for weddings or births. The problem is....when we get to walmart, we CANNOT use the computers to see what the people are registering for, what has been purchased for these people OR what in the world they are wanting. They have not worked for at least a YEAR. Why do we even let people register there if the people purchasing their gifts CANNOT EVEN SEE WHAT IN THE WORLD WE ARE SUPPOSED TO PURCHASE???????????????

Comment (0)
40

Cannot find several products that my entire family uses & likes at the Walmart in Alva Oklahoma. When I asked on the phone about them carry these products, they said "what they have on the shelf is all they have & if I wanted to look up the UPC code of the products I wanted & get it to them, they would see if they could order it." I don't feel like that is my job as a 2 to 3 times a week dedicated Walmart shopper. Here is just some of my products I would like to see at the Alva Oklahoma Walmart: Home Pride wheat bread, Kraft cheese dip like the green onion, Malt o meal blueberry toasters, 30 packs of Coke in cans (they rarely have these).

Comment (0)
60

The Walmart place that I am usually going to is the most rudest store that I have ever seen. Not only the sales people don't want to help you but also the managers and the supervisors don't want to help you at all and they tell you that straight to your face by literally kicking you out if you don't like their rude business. Also, the most despicable and shocking thing is that they are being very racist and just don't want to do their job to solve the problem. All I did is asked them to call the WIC program, like they asked me to, because I was approved for the stores to exchange the non-kosher products to kosher. But the managers many times kicked me out from the store humiliating me in front of everyone. They saw the problem they were causing by not only not helping me, but causing a long wait in line and frustrated costumers, but did not care about it at all. What kind of service is that? I went to a Fry's store right after, they did not caused me any problem, resolved my issue nice and quite, with respect. I am never setting my foot in that Walmart again!!! And I will raise this complain in officially in the consumer complaint agency organization for religious discrimination.

Comment (0)
40

About 2 weeks ago I purchased $100.00 worth of Wal Mart gift cards, in various denominations, using a check from the Senior Council in my county, which I am the treasurer. Less than a week later I went back to Wal-Mart to purchase a $25.00 Visa, MasterCard, or American Express gift card, again for the Senior Council.The cashier told me they did not accept checks to purchase gift cards. So, I offered to use my personal debit card, and informed her I wanted to sign instead of using a pin number. The cashier told me I needed to pay cash if I was not going to use a pin number. I told her I had used a check less than a week prior for gift cards with no problem and that I always used my debit card when shopping at Wal-Mart, signing my name with no problems. The cashier then told me the cashier who helped me then must have been a new because Wal-Mart did not take checks for gift cards. She then ask the manager to come over. Again I was told by the manager, Wal-Mart did not accept checks for gift cards and I could pay cash.

I phoned Customer Service on Friday, April 17th, presented my complaint and was told someone from Wal-Mart would contact me within 2 to 3 days, which hasn't happened. At this point the Senior Council will probably not purchased any other items from Wal-Mart to assist the seniors in our county for future seminars, games, events, etc. This experience was aggravating to say the less.

Comment (0)
40

I went to Walmart store # 912 when a customer service rep told me I could not pick up the Order that was for my wife when I showed her in my phone the email and order number from Walmart to my wife from my wife to me why the name from my wife email show it come from her to me she would not release my wife Oder . This took place in New Orleans at store at store # 912 after asking for a manager and showing him a Oder release he still refuse to release it.. Me been a young Black African American male feel the manager Val who he said his name discriminated against me on this matter. Let me in enlightening you that I am a elected offical in the state of Louisiana in the city of New Orleans it was very very displeasing for the manager to show mistrust in disrespect towards me, I explained to your manager Vail at store number 912 that I pick up my wife Oder several times from Walmart in a white neighborhood with and email from my wife to my phone with know problem. While my wife where at the party place prepared for my lil girl birthday party , thanks to the sale rep store # 912 and Walmart and manager Val from have know consideration and ruining my lil girl 4 year old birthday party because of this we where able to present to her the 12 tricycle which she was so so looking forward to.

Comment (0)
60

I WAS VISITING IN Bradenton ,fl. I live in Sarasota, fl. I stopped in your store at 5315 Cortez Rd and purchased 2 cartons of Boost and an HP ink cartridge for my printer. When I arrived home I discovered the ink cartridge ($24.97) was missing from my packages. My question is, since this store is a long way from where I live could the price be refunded in the form of a gift card or check so I do not have to inconvenience someone to drive me back to the store. I have tried to resolve this matter with their customer service and also the assistant manager to be told their is no way to fix this without returning to their store for the merchandise. In Sarasota I live only several blocks from your Walmart store on South Cattlemen Rd. M.A.

Comment (0)
20

On 4/23/2015 I drove to Walmart in Toccoa, GA and after spending $135.00 inside the store, when I was putting my groceries in my vehicle, a truck pulled up on the other side of my vehicle and said did you know you had a flat tire. He offered to change it for me, but the spare tire was flat. (My husband passed away on February 14, 2015 and he was the one who took care of the vehicle. I never had to change a tire or even put oil in one.) I called my son and he came up and tried putting air in the tire but it was leaking out as fast as it went in. He filled it up and drove around to the tire department and it was 7:45p.m. and ask if they could put me a tire on and he went in the back and came back and said no that everyone gets off at 8. I told him I would have to leave the car there overnight because I could not drive it in that condition...

He never ask to fill out any paperwork so they could put it on in the morning. Just said that they close at 8...May I say I am a senior citizen and was stranded with $135.00 in grocery's in the car that I had just bought from their store..no consideration whatsoever...My husband has always bought our tires there but I will never again..If my husband knew how they treated me and left me stranded, I believe he would roll over in his grave. If my son had not been there to help me put the groceries in his vehicle and lock my up because I had meat and ice cream which was melting in the car..

He drove me home and went back and pumped up the spare and changed it in the walmart parking lot.with no help from from any employees ( I was parked about 5 feet from the entrance to tires department. I just wanted you to know that I have never filed a complaint before but I am so highly upset I guess my blood pressure has shot up..I believe that the employees could have pulled my car in there and changed 1 tire in about 5 minutes. What has happened to helping one in need in an emergency. I could understand if I just pulled in there and I had no flat tire and they told me to come back the next day.

Comment (0)
60

Della, Paul, Nancy and Bill. just had our picture taken at Walmart to be used for our passport. Paul and Della were charged $28.25 each; Nancy and Bill paid more because they took it for 10 years. Nancy just returned from the post office having sent the necessary documents plus the pictures to the people concerned. While there she was told that we could have had it done for $11.00 at Shopper's Drug Mart. I am really disappointed with Walmart charging more than twice as much and would like to know why yours is so expensive.

Comment (0)
20

I have been dissatisfied with Walmart for some years now, for various reasons but this was the last straw. I purchased an Apple tablet from Walmart Store #1141 in Steinbach MB March 14.2015. Today, April 22,2015, I tried to return after deciding against it. It was unopened and the original pkg was unharmed in ANY way but Was refused because I was unaware they have a 14 day return policy on these items. I was told the reason was they could not resell it. I went back to electronics and found the exact same tablet on the shelf---but the un-opened, un-damaged tablet I was trying to return (with receipt )could not be re-sold. Never again will Walmart receive any sale from me.

Comment (0)
60

I'm getting more and more unhappy with Walmart. It is NOT Sam Walton's store anymore. I've used the picture processing machines for years and spent a lot of money, I take a lot of pictures. First, the stools were taken away which made it a lot more uncomfortable for me since I have a back problem. Now, the machines have all been replaced with new ones that don't allow editing. Not only will I not use them anymore, but my shopping with you will become very limited. Sam's children need to get back to running this business like he did.

Comment (0)
40

There are two employees that were more worried about talking about their vacation together to Florida than helping the customers. One was a manager upfront and the other one worked in customer service. Their conversation was more important then helping the long line that there was. They were rude to all the customers, they were disrespectful and most of all, they were slow because of them talking and laughing the whole time. For a few customers they would stand their and talk about them as they walked away. They also did not have the friendliest mouths either, and there were children in the line with parents as well

Comment (0)
40

I love shopping at my Walmart by my house in Lebanon, Indiana, but the past few times I have been in there, the cashier was more worried about everything else but helping me with my purchases. There is one cashier who is only around 16 yrs old, named Kali. I am not the only customer who has complained about her but Walmart does not do that.

I went to Walmart to buy some groceries and when I went to check out, she was talking with a few other cashiers about what her sister had stolen from the store! I, personally, do not want to hear what goes on with someone else. To add more kindle to the fire, a young man was in front of me checking out and she looked at me and said that he had a cute butt! It was highly inappropriate and down right disrespectful The things that she talked about was uncalled for. I will not be returning to that store as long as she is working there. I would rather go 15 minutes away and shop elsewhere. I have complained about this girl time and time again and nothing gets done. What she does and says warrants her termination as one of your employees!

Comment (0)
40

Today, while shopping at the Walmart Super center on Merritt Island Florida, my wife and I were told by management that her small licensed service dog had to be on the floor with leash attached and that this was due to Florida statute. This statement by the Manager was in error. After extensive investigation and a phone call to the Florida A.D.A. I discoverer that no such statute or law or Ordinance exists and considering that this is the only place that I have run across this, I believe that your managers must be relying on hand-me-down information that is false and without any type of investigation on there own. Her service dog not only wears an identifying vest, he also has his NSAR license attached to his collar for inspection even though it is not required by law to do so. This animal is small and fits very well in the child section of the basket and lays/sits on a clean blanket that covers the entire area were he is at all times. Having him on the floor in the past has caused him to be stepped on by not only other customers but Walmart employees. He has been hurt several times by being on the floor, luckily, he has not been seriously hurt YET.

I request that you bring your store Management teams up to speed on the laws and common tolerance concerning the treatment of your disabled customers and there needs. If this is beyond Walmarts capability or desires than I request a note from the corporate management stating so. If that is the case, then I will refrain from the use of your stores. Especially since ALDI, Publix, Winn-Dixie or any other store that we have visited in the past never seem to have the problems with run away management that Walmart seems to have.

Another small item to bring to your attention, the use of your electric carts for the disabled by children to enjoy some racing down the isles is running ramped. As of yet, I have not seen any movement by the store management to stop this. I use my own mobility cart but the misuse of the store carts by kids, and by the way, some of them are Walmart employees children while the employees are on break. This misuse of the electric carts I'm sure has cost Walmart in repair and maintenance of the carts as well as some loss of customers who need them and will go else where to shop where they know the carts will be available, and they do not have to compete with kids to get them.

In closing, I understand the difficulty and frustration concerning the laws governing service animals, and I believe that the License/Registration should be available for the business to see but unfortunately this is not required as of yet. I'm sure that some non service dogs have been brought into the store on the owners word alone. I find this unexceptionable but I have no say in this gap in the law. But I assure you that our service dog will always display his license for all to see.

Comment (0)
40

I placed an order for 2 beds. I also saw it online for a lower price, and I had clicked on the link to let me know when it was back in stock. I received and email that they were with a direct link to the item that was priced lower. I emailed Walmart asking that they adjust my bill to the lower price seeing as they had emailed me with a link to the lower price. They had me send the email with the link so they could see, and now they are saying they will not lower the price. I feel that this is false advertising. I have a link that was sent to me from Walmart with a direct link to the item listed at $299. Reference #150413-019639. I would appreciate having a price adjustment on this!

Comment (0)
40

i went into the Lansing, illinois to buy some asphalt sealer that I had seen online the night before. I didn't see the sealer so I went to customer service. I asked the young lady to check and see if they had any or check the store in Scherville, Indiana. Instead she gave me the store number. I call the store and I was put on hold by a make. After saying hello a few times I hung up after 18 mins and called back. I now had a female who asked me what department was the sealer in. She then sent me a adepartment and I was bounced back to her twice before I asked her her to use the intercom. After the phone bounce to her again she said she could send me back again if I wanted her to. I informed her that I would go somewhere else because Walmarts Customer Service was not good. She said ok and hung up. Walmart needs to be reminded that Blockbuster Video was the bully on the block for over 30 years and it changed in an instant. Customer service is important to me and other. I use to be a customer service representative and giving good service to customers is not an option.

Comment (0)
60

I come to the money center often on hickory hill WalMart in Memphis TN. They open at 6:30 am and there is never no one to assist with the customers I stood there for 40 minutes no one show up finally the sales clerk told me & others customers waiting that their clerk called off that is not our issue as a customer to have to wait cause of a sales clerk not responding to do his or her job and a manger never showed up to assist the customers with their needs this issue is an on going problem and needs to be resolved thanks.

Comment (0)
40

On April 17.2015 my purse was stolen and the the thief went to WALMART and charged 650.00 on my debit card. WALMART never asked for any ID on this purchase nor did they check the signature. The they purchased a $949.00 T.V on my charge card also never asked for a ID nor did they check the signature. The manager at WALMART told me that there corporate policy does not require them to check a signature nor does it require them to ask for ID. I know I am not the only victim this has happen to, I posed my story on FB and my victims have responded. Had WALMART checked for signature it would have said C. I D and a thief would have been caught on the spot. The local Police department said there hands are tied as WALMART DOES NOT CARE! Anyone that steals a credit or debit card goes straight to WALMART AS THEY KNOW THEY NEVER CHECK.

Comment (0)
60

I boycott you, Walmart, and so do many of my friends!! Reason, you're not Union, and you're just another greedy corporation making billions off the people you employ, paying them low wages by keeping a lot of them part time to avoid paying benefits!! Walmart is the perfect example of why people need Unions!!I See where you advertise paying $15.00 an hour? BS!! If your management, and CEO, COO's are worth the millions you pay them, how come everyone around this country post, and make jokes about your dirty, disgusting, greedy stores!! Just remember: greed is a sin, and charity is a virtue!! Don't give me any of that, "you realize how much we give to charities" crap, it's just a write off to pay less taxes on your billions in profit, while the small people get screwed!! Walmart is a disgrace to the working men, and women of this country!!!..... Oh, by the way, if your such an important corporation in this country how come my " spell check" won't except the name Walmart, and changes it to Elkhart ???

Comment (0)
60

While waiting in the Express Checkout I noticed the customer in front of me had a cart full of various Easter clearance items. When the cashier did not speak to the customer and ask her to move to another register I asked if I could be rung out first as I had less than the required number of items and the other customer far exceeded the indicated number? While the customer looked at me the cashier (without a name tag) ignored me and began to have a conversation with the customer. I then asked to speak to the store manager. The cashier asked why? Even when I pointed out (again) the cashier failing to honor the Express item numbers the cashier said she is trying to ring up as quickly as possible. I informed the manager the cashier was not following the store policy and I wanted to complain about lack of protocol. While the store manager apologized the cashier never did. Why have Express lanes if your cashiers cannot follow your own company policy, or are to illiterate to read andnenforce policy? This has not been the only time I've observed cashiers failing to honor Express . How often are cashiers trained/retrained? Do they understand English? Why would the cashier not a knowledge my request for faster check out? How often are they trained in customer service and satisfaction? Store #2697 Antioch, California. Op #00004872 Date: 04/19/15 Time: 20:28:31.

Comment (1)
60

This complaint is to store#2989, auto department, employee name: Ivy. I bought a CAR battery (MAXX-H5) in ST# 2989 on 4/18/15. Today (4/19/15), my husband tried to replace the battery in a 2007 Volkswagon beetle car but found that he does not have enough experience to replace this battery. The old battery is over 7 years but it is still OK. We decided to return the new battery to the Store# 2989. When we returned it in the customer service counter, the service rep told us that we need to go to the Auto department to verify the battery if it is full charged and told us this is the policy. As a customer of Walmart, I did not know this policy but it makes sense to me. We (my husband and I) went to the Auto department and asked the cashier (Ivy) if she could help us to verify the battery. She seemed clueless and told us to go to the customer service for return.

We had to explain her why we were here. She asked a technician to verify. The technician verbally confirmed that the battery is in good condition. We asked the technicain to inform the customer service rep. He said that he does not have authority to inform the customer service but he pointed Ivy and he talked to Ivy (we did not know the detail of their conversation). We had to wait over 15 minutes but Ivy was at another counter and did not say anything to us. Finally, we asked Ivy to either have a written note on our receipt or call customer service to authorized the return. Ivy promised that she will call so we went to the front of the customer service counter. When we were at the CS counter again, we learned that Ivy did not call the CS rep for authorization of return. The CS rep called the Auto Department. We had to wait again. Finally, we got return receipt. We are not happy about the service we got from Walmart this time.

Comment (0)
60

I went to the WalMart at 8000 town rd Raleigh NC on Saturday the 18th of April. I went to the Sports Dept no one was there. I found someone and ask them page someone to this dept. After three trys I went to the manager and ask for help, I wanted to buy a fishing lic.. He said he didi not have anyone working in the store who could help me. I could come back tomorrow. So I went back on Sunday and got the exact same results. This is the worst customer service I have ever seen. On the above Star rating, I would have given you a zero if the form would allowed me to.

Comment (0)
60

Was looking online for portable basketball hoops and searched stores near bu but both stores said not able in store. I then ordered online and am currently awaiting the arrival of the hoop. But went to both said stores this weekend and the exact hoop I wanted was available in both stores with many available. To double check before writing a complaint I again went online and they still said not available in store. Very disappointed that we are currently waiting 5 days later for an item to arrive that was available in store all along due to incorrect information online.

Comment (1)
20

On 04/11/2015, My husband and I paid for a Char Broil propane which cost 299.00 plus tax and 27.00 dollars for extended warranty which brought the total up to 347.00. We asked for it to be assembled. We were told that the person who assembles it only works 2 days a week, and we could pick it up on Sat 0418/15. We went to Walmart but there was no grill We talked to the sales person who went to look for it , the grill was still in the box not assembled and no one could say what happened. We do at lot of shopping at Walmart in Neptune store number 48 and the sales people are not very helpful and act like you are bothering them. Needless to say, I just asked for a refund and went somewhere else. No more business with Walmart!!!

Comment (0)
40

I ordered tires for my car online on ship to store. They worked well except the tires the website told me were for the rear tires for my car was incorrect. The size was wrong, they had to be returned and refunded, and the store had to order the correct size which sets me back a week in getting the proper size for my car. The tires website said to order were 245/45rz20, which they should have been 255/45rz20. So they are an expensive tire to go onto an expensive car. It is a good thing Cody the tire tech at Woodsville NH Walmart was courteous enough to listen when I questioned him of the size, becausse I knew the front and rear sizes are different.

KUDOS TO CODY. He helped me get them returned and ordered the right size for me. I guess the real reason for this complaint is to get the website updated on what tires are the right match for the car they are being ordered for and to make sure they are for the front OR the back many cars do require different sizes for front or rear tires.

Comment (0)
40

My daughter went shopping for me and I gave her some coupon. We both have worked for walmart as well as my mother, together we have over 26 years. Her cashier was rude, the csm was rude, over two coupons that they apparently have no idea what your policy is. She was treated like a thief. She was told by the cashier that "you got razors for 1.97 your coupon is $3 you shouldn't be able to use this" The coupon was valid on one pack of Gillette 3 razors. There was no size requirement on the package. This is not the first time we have had trouble using your "comp" and coupon in this store. We will no longer be shopping your stores. From now on, I will just go to the stores with the items instead of shopping your store at all. Keep treating your customers like thieves for using your own policy's. By the way, they let us use our coupons, but it will be the last time we will be treated that way. Chalmette, La store is always nasty, smelly, and employees rude. will never be back!

Comment (0)
40

Wal-mart in Fort Wayne had open job interviews today. My daughter spent three hour trying to use one or two computer which did not work correctly. I just told her to go home. I cannot believe how Wal-mart allow people to be treated. Managers and supervisor were not helping and were being disrespectful. If you going to hold a job fair please allow it to be fair. People need jobs and less stress which they got a lot of it today. I feel so ashamed that I shop there.

Comment (0)
20

On Friday, April 17, 2015, my daughter and I were shopping at the store in Turnersville, NJ. At about 9:15, we were getting ready to check out. The lights had flickered and we found the registers were off line. I saw a woman and asked how long they would be out, and I found it hard to believe that Walmart did not have a backup plan. She told me that I should be glad that I was not being asked to leave the store. I was stunned by her attitude.

I am a disabled person and did not appreciate the way I was spoken to. I then asked her for her name and she said it was Joanne. I asked for her last name, and she told me they did not give out last names. Again with the same attitude. I have always heard that your company is very customer friendly, and I now find that is not the truth. As a consumer, I expected to be treated with respect. I did not find that to be the case yesterday.

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60

I went to wal mart at south tryon, Charlotte nc, today it freaked me out. I was in line at self check out waiting, this black lady skipped in the front of me, I told her you are skipping line, she turn around said shut the *f of, I'm staying right here, do you have anything else to said? people's behind was looking, awww I came to the girls at the cashiers told her what happened, she didn't do anything? ( I know the girls it's not security) but at lease she need to shop the lady skipping the line or call security or manager. It feel unsafe, even wal mart it cheaper than Target, but I never feel unsafe. This is the last time I go. I don't want to be hits or cursing by someone skipping the line. If Walmart not revalue or make a change, you will loosing middle class.

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60

You would think the Walmart Stores in Arkansas would be the best since their home is Arkansas. But, the Walmart #2575 on Dave Ward in Conway, AR is one of the most poorly managed that I have ever shopped in. Just a couple of examples: Not long ago, I went to buy the 2 pk. of Great Value butter. They didn't have any out so I asked a stock person if they had any in the back. He supposedly went to check and came out to tell me they no longer carried that item. The next day, there it was in the butter section. I guess he just didn't want to look for it. Next, I went to purchase some 2% milk. I am a widow, living alone, so I only buy smaller portions. All they had out was the gallon sizes. Once again, I asked a stock person if the had any smaller sizes in the back. He said, "I don't know."! Really! So, I asked him if he could check. He was gone for a very short time and came out and said "No"! This store is not only poorly stocked but the manager must expect very little customer satisfaction out of the employees. I will admit that a few of the employees have been helpful in the past but, overall, the employees are unfriendly and not helpful at all. I really hate to ask anyone there for assistance because of the usual reaction which makes you feel like you are asking for the moon. This store is not far from my house and I really would like to continue shopping there but there is a large Kroger almost as close and I have been tempted to forget Walmart and go elsewhere.

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20

As soon as my wife and I walked into the store we were greeted by a "Walmart Greeter". When asked the location of the Pharmacy, she had a hard time telling us where it was located. Once we found it, I had asked the Pharmacy Tech for a price on a medication. I had to attempt to fill the script first, because I had a coupon. The med was over $120 but grocery down the street had it for $47.00! After shopping for over an hour, we went to check out. The cashier questioned every single coupon we had. My wife had to start pulling items out of the bag to verify. One coupon came up expired, when in fact, it expires two days from now. This was verified by the cashier and the next customer. After having to take more items out of bags for coupon verification, my wife and I left the store. Never will my family or I be treated like this again. Way to many places to shop.

Comment (0)
40

After searching for a Bluetooth mouse on Walmart site and seeing multiple available in stock in store now (according to the site) I went 40 minutes to the Walmart to get one. After arriving I go to the electronics section where the mice are and find out that all of the "Bluetooth" mice that were on the site are actually wireless dongle mice that take up a USB port making it useless for the laptop I had. I was very displeased that I couldn't purchase what the website labeled as Bluetooth mice.

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40

It seems like every time I go into Walmart to get a prescription they either have to order or, if you call one in you have a automatic call telling you that its ready. When you get there to pick it up it's not ready or they are out of it. You still have to wait any where from an hour to two hours(at the store) to get it(after you get the call). So I transferred all my prescription to another place it only takes about an hour to get a prescription there. Also you go to get groceries and they are out of a lot of stuff. So I go to other stores to get what I need, they my be a little more expensive but at least they have what I need and want.

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20

In store #0955 on April 9, 2015, my wife fell ill in this store and went to sit in our car. In doing so, she forgot one of her bags that she had purchased cosmetics and toiletries in the store. On April 14, 2015, she discovered that she was missing some cosmetics and we returned today, April 15, 2015 to check with Customer Service to see if it was turned in to the Lost & Found Section. After checking the Log used to identify items turned in, we found that it was listed with the date and items. We didn't have the receipt and asked exactly what the items were that was listed. A Customer Service Salesperson named Marie, slammed the Log shut and said she couldn't help us, very rudely! We then left the Customer Service Area, to see if we could remember what she had bought.

A very friendly Customer Salesperson on the floor tried to assist us by telling us that we could request a copy of our receipt, since she used a Debit Card. After going back to the same lady, telling her how rude she was to us and that we wanted her to look up our receipt by our Debit Card number, she said why are we fussing, she's waiting on us now! She had never asked us how we paid for the items and that we could ask for our lost receipt by the Debit Card number. We waited at the counter 17 minutes awaiting her to find our receipt. We started to look for the 3 items she said was listed (later finding out there were 6 items missing and were indeed listed) and brought two of them back to the counter, as the 3rd one was out of stock. This lady Marie had left the Customer Service Area and had given the Log book to another salesperson. This person was extra nice to us and was the one who found the other 3 items which we went back in the store to get and she refunded us the money for the out of stock item! What a horrible experience we had at this store and expended at least 1 and one-half hours settling this matter. We have strong feelings not to shop at Wal-Mart especially this store again!

Comment (0)
40

I at one time worked for Wal-Mart and the policy was only animals allowed in the store were service animals. And if your policy has changed just answer this e-mail and I will start shopping else where. Seems like everytime I go to this store people are in the store with dogs in there carts or just walking around and they are not service animals. Today a guy had one on your display furniture at garden center check out. Said something to the cashier and the only thing she could say was they weren't allowed to say anything. Enough is enough like I said they put the animals in the carts and we are suppose to put our food in them. If animals are still allowed in the store I will start shopping else where even if I have to spend more money to keep from putting up with the stupidity of others. And let the cashiers have some say so. Also I do spend quite abit of money each and every month, but it can stop.

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40

On april 4th 2015 around 2 not exact sure of time I know I stopped there before my appt at 330 pm. I went in there to pick up a gallon of paint. I had my niece that day with me, she had some change in her pocketbook and she took out her ipod generation 5 that was given to her for christmas. We waited for a second to count her change and I was helping her. I took out some dollar bills to give it to her because she wanted to buy something, the thing is she put ipod down and we walked away for a minute. She realized that she left ipod on top of something went back it was gone,, not even a minute. I asked everyone I could employees that worked there some where nice some where not I even asked costumers that where walking by the area. No one had a clue, my niece was crying so bad her face was so red everyone just fell sorry for her. At that point I went to costumer service and asked them if no one brought it up. They said no, I asked if theres anything they can do to help us maybe look at the camera. All they said was to look at the lost and found and for me to give them my cell number and if it shows up they would let me know. They also told me a story of someone who lost there iphone mean while my niece was crying hysterical, and no one seem to care or suggest to call police and make a report...am so disappointment in walmart that didnt help, I called a couple of times to see if maybe it was found and nothing that sad part is we shop there so much.

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40

I have been a faithful customer of Walmart for many years and most of the time my shopping experience has been very satisfying. Now the problem I have is with the political road you have decided to embark on. You have crossed a line when you threatened a sitting Governor with your rhetoric on the homosexual agenda with the RFFRA law that has been passed in 20 states until Big Business got involved with the process. You, as a corporation, need to decide whether you want to be a family friendly business or be tethered to an agenda that is satisfying only 2.6% of the population, is unhealthy and destructive to the family. Until that time I will take all my business elsewhere and will discuss this decision with my friends and family.

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20

Re: Salmon Arm, B.C. store. Wanted to buy the lawn tractor battery listed in the flyer. Went fairly early to avoid the rush,, Could not locate the battery on the shelf, asked for assistance and waited over !/2 hour. After requesting help twice more a person of some authority finally showed up with a hand held device which did not work. The battery was not in stock and could not be ordered in, I asked for a substitution and was offered a higher priced one but at the higher price but was told that it would be reduced at customer service. BIG LIE. They charged me full list price and did NOT want to accept my exchange battery as it was not a Walmart one.. Only a couple of tills were open plus customer service which I went to. The line up for each of the two tills was at least six people long. I am very disappointed as I have had good very good experiences with other Walmart stores.

Comment (0)
60

I have complained before about this store and its level of security. you are in business to make money, but can't someone watch the types you serve? I shop there quite often for lower prices but cannot tolerate the people who totally ignore rules. I was told long ago that someone would get better watch over parking lot. The person who called was not real nice. I could tell she was not happy. nothing has been done. In this state there is a big fine for parking in " Handicapped". That place runs amuck. If you were to enforce this would help. This happens all the time. some of these jokers need to be warned. I was told by the Manager they cannot enforce out there. What? how about regular rounds by Rent a Cop? The level of folks you serve sometimes need a rude awakening. I do not like the whole atmosphere here in Holland. Do not call me. Just do something.

Comment (0)
60

I bought Kettle Brand Sea Salt and Ground Black Pepper chips at the Wal-Mart in Port Arthur, Texas for a long period of time. Delicious chips that go good with anything. What Happened to them? Can't find them at ANY Wal-Mart in my area. Why does it seem as though when you find those things you simply love and look forward to finding at your stores, it suddenly disappears off the shelf never to be seen again?... Please bring them back, if you haven't tried them you must! They are GREAT! I learned that Walgreen's sells them. its just one more inconvenience I have to go through because you all decided to pull them off the shelf.

Comment (1)
20

Waited in the Fabric Dept for 10 minutes, all the while trying to get someones attention to come help customers there. 3 were waiting in line. The person at the automotive dept ignored us when asked to get someone for help. I'm guessing a manager walked by, she said she would get someone back there. The three people waiting including myself, saw 6 associates in the isle. One of the people waiting sent her friend to get one of them, they totally ignored her. This is not the first time i've encountered that kind of behavior. Really pathetic to be working in a public place and have absolutely no idea of helping anyone. Once someone came named Mandy, we asked who do we complained to , she said to her. That is would not go any further if we complained any where else. We were told they were in the process of changing things back to the way it use to be. Looks like to me, your employees are walking around doing just enough to look busy. Really bad place to shop

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20

Today I went into WalMart in san Antonio located on military and Flores and I tried to exchange a watch that was given to me as a gift. It is a timex that is $29.92 it doesn't fit my wrist the band pinches my skin. I didn't want a refund just something that I could use. I tried to get the receipt from my ex but he said he threw it in the trash and doesn't really care. to be honest I asked them if I could just get my son some pampers and wipes. His dad wont help me out and I thought that I would be able to exchange the watch for what I really needed I am a single mother and times are hard I just don't see why I am having such a hard time to get this issues resolved. I have tried to go a few days ago to get some thing else pantries and socks and the lady at the desk said I had to ask the person in jewerly. she was out to lunch at the time. I decided to wait for another day. That was to day I am in desperate need of pampers and things for my son he is 7 months old and I don't want to have him with out. I explained this to the people today and they said I needed a receipt I can't believe they were so cold hearted. I just thought that since it was up to the person in the jewerly department it could be done. I am so heart broken and disappointed with my experience there.

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20

We had a nextbook that was under warranty that we had bought . Sent it back and got the check for replacement. Went to your store in Boonville to get the item. Took the check in only to find out that You All charge a percentage of the check to cash it. Pretty Bad when we get charged for cashing a check on your product you sell. Should have sent us a gift card instead, or something that we would have been able to get refunded FULLY! What's the point of a warranty if it doesn't guarantee a FULL refund!?

Comment (0)
40

My complaint is concerning 11 Apr 15 around 8pm I was looking the Walmart site and found items on sale and decided to apply on line for a Walmart card. Walmart approved my new credit card, but I was unable to purchase anything, because it kept asking me to input my 3 digit code which didn't have since it was a new acct. So I called Walmart.com customer service support asking for assistance. They kept asking me to call various numbers and one lady hung up on; Customer Support gave me several numbers, 1877-2947880/800-925-6278/800 9666546, none were able to assist this continued on 12 Apr 15. I tried to make online purchases of $647.21 I was approved for much more but this is what I wanted to purchase. I kept going on line to place my order with the new account and I couldn't get past the checkout because it kept asking for my 3 digit code which I didn't have since the acct was new. I called Walmart.com to ask for assistance a couple of customer service clerks told me to enter 000 for security code or 999 or 123, none worked, no one could help me. I still haven't been able to order my merchandise on-line, I am very frustrated with Walmart. I previously had Walmart acct bur had bad experience so I paid off & closed it. I have a ref number DTQSFJGXAN. When will I be able to use my credit card which I was approved for 11 Apr 15 to get the items in my order. Judy Charles, 4603 Lyceum Drive, San Antonio, TX 78229, I await your response to my complaint. Thank you, Ms. Charles

Comment (0)
80

I went to walmart in Manchester ct. to buy stuff and also get my baby some earrings so I was stand there at the jewelry counter for like min. and no one shows up. so I then went to go find someone in which I did and when I saw this lady I knew I would have to ask her more then once for someone to help me. so I went back to the counter to wait for another 20min and no one shows up so I went back to the same lady in which she said oh yeah I forgot sometime you just can tell when someone has a stank attitude so finally someone came and she was very nice she apologize and she tried to see if she could nock off some of the price for me waiting a half hour but the broad said no. but I knew she wouldn't because she was Spanish and I wasn't and the lady who tried to help me was black in which I am also but I bet you if I was Spanish I wouldn't had to wait as long as I did or if I did she would of gave it to me for half price I shop there to often for people to act like they don't want to do their job. I thought the store in htfd ct was ghetto but that one take the cake your company need to check on the people you hired because there been plenty of time I went in there and your employees would just be gathering around each other. a few time I was there they was cussing not caring who was around.

Comment (0)
40

Downsizing of your products. I purchase your Great Value brand of Homestyle waffles. It is apparent that you downsized this product as least two times within the past year also, the new packaging sucks. I spend about $300.00 a week at Walmart however, practices like this will prompt to go to your competitors. I know your company is good at making money, now I know the reason why!

Comment (0)
60

I usually shop at the Wal-mart in Broken Bow Oklahoma. I have went there the last 4 days to try to buy a 50lb bag of Purina Dog Chow only to find empty shelves every time. I finally get to the customer service clerk and ask why the riser was empty only to find out none of this product had come to the store on the truck. They guess the warehouse was empty. Yet there is no signs up and the store had plenty of ol'roy which not many people buy or they wouldn't have it either. The aisles in the store are one cart aisles. Last time I checked more than one person at a time shop. If ya would start worrying about your products, your customers, and your employees instead of all of this stupid remodeling every few years, ya would have a better company.

Comment (0)
20

My wife made tacos for supper tonight and when I bit into my food, I found a human tooth in my food! We got out meat from the Kittanning Walmart. When we reported the incident of a human tooth in out meat, they only repaid us for the meat! I bit into that and it was disgusting!!! I will never purchase any meat from that Walmart ever again! And the worst part about the experience, was that we didn't even get an apology or any other form of restitution except for a refund. Made me re-evaluate where I will be taking my business in the future!

Comment (0)
60

I purchased a battery from ST# 2874 I learned was 4 yrs. ago. My problem arised from the battery gett high build up of acid on the positive post. This went on from the 1st year of purchase, but I thought it was normal or maybe the car. About 2 years ago I purchased the post cleaning kit, but never used it. Recently the battery started going dead, but once I it was jumped the battery would work again. i decided to clean the post and when I disconneted the positive post I noticed that the battery was damage at the post and battery caseing. this being the source of the problem and a walmart tech installed the battery. when I approached the walmart location I was called a lier and that it has been to long. i tried explaining that this is damage I would not have known about until now. So I purchased a new battery from same location, the tech tells me that was the wrong battery they installed, Im really upset about this because the battery I turned in still worked, just had the leak and it was the wrong battery. Im asking for this to be looked into, I called the complaint line and the person said the store manager would be calling me, Ive recieved no call. as of this complaint.What can be done about this?

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20

My daughter went to the Floresville Walmart vision center on the evening of 4-8-15 to drop off a prescription for contacts and gave the employee her united healthcare vision plan card and HSA card, the vision plan card was for the employee to verify and find out how much the insurance was going to pay for the contacts the HSA card was to pay for any amount difference. While my daughter was there she called me with the question of how to use the HSA card and Did the insurance need to be called to use it. I told her no and explained that she was to use as a debit card and to just swipe it and enter the PIN number like we do with debid card. The employee decides not to call the vision plan either because my 19 y/o daughter, who knows nothing about how these cards work told her not to call for HSA card that has a MasterCard logo on it and charged the whole amount of $101.00 to the card and this employee told me when I called to complain, that she did what my daughter told her to do when she called and asked me about the HSA card, which correct I did tell her to swipe it but never did I mean for the full amount. Certainly your employees know the difference between a insurance card and a debit card. I work in a medical office with many different insurances and when a patient hands me a insurance card and a credit card it doesn't mean I get to choose insurance benefits or just go straight and cover the full balance. Of course not, I have the common sense to know that if the insurance card information is given to me, it means the office is to submit the claim and the card with the MasterCard or visa is for the copayment. I would like this matter corrected and my HSA card refunded and to cancel the order for the contacts. I will have my families vision needs filled somewhere else.

Comment (0)
40

I took a women's top back to Walmart on Shary in Mission TX. I did not have the receipt because it was a gift for my birthday 2 weeks ago and it was way too big and also not my style. Stood in line at customer service for a long time and then when I finally got up there, the person at the register said it would be a $3.00 refund, so I said ok as I had no receipt. I left and went to the women's department and looked around and there was the same top I brought back hanging on a rack (there must have been 10 identical tops there ) and it was marked $12.97. So I took the top and stood in line again for a long time and when I got to the register the person said it was $3.00 but why were they all marked $12.97 and no sale sign around. So I ended up with $3.00 which I think is totally a rip off. Don't know if I will be shopping at Walmart again.

Comment (0)
60

I already sent a letter to WALMART in which I express my displeasure with the way the receipts are issued. Illegible in parts. I was trying to participate in their competition, however, I could not even read and copy some of the identification features rehired for the contest. This is not a big deal. I just wanted them to know that I had wasted half an hour of my life trying to read a document of theirs.
Please make your receipts more legible and if you are having a contest, make it as easy as possible for the customers. If I have to spend more than 10 minutes filling out information than the contest needs to be changed to where it won't take as long.

Comment (0)
40

I have been shopping at the WalMart store and they have always had the frozen Milky Way ice cream bars. All of a sudden in the last 2 weeks they don't have them anymore. They only carry Snickers and Twix and when I approached the assistant manager Pete he kind of blew me off with" oh that's corporate". Rather than check to see if it was a supplier or something else why they didn't have them in the case. He doesn't deserve his position since people seem to be a bother to him.

Comment (0)
80

I recently bought a bag of Marketside premium romaine lettuce mix and it was soaking in water. I couldn't even spin the water off the lettuce in my salad spinner. I will no longer buy Marketside products . I not only wasted my money on the lettuce as it was inedible, but also the salad dressing. It is too inconvenient for me to take a food product back to the store.

Comment (1)
40

Twice within the last two weeks a rollback price was misrepresented at the store in butler, mo. The last item was fixaflat, on the same shelf they had a 12oz can on the right side for $4.97 next to it was a rollback price of $5.00 for the 16oz can, but what was there was a 20oz can, not looking at the ounces until the checker charged me $6.97. I said something about the price and she explained the rollback price was for a 16 oz can not a 20oz can, so I complained, but nothing was done or even checked out while I was there. now if this is a way to raise profits, I for one will start shopping more at dollar general or wait until I go to Kansas city to do my shopping.

Comment (0)
60

We were shopping, I had printed out the coupon that we printed off the internet. They took all coupon except for one that expired on5/4/2015. They said that it was not any good because it was off the internet, the thing it was printed off the same page 0222360587965949 on Walmart.com website. This program is a scam!

Comment (0)
60

I purchased a Dirt Devil hand held vacuume, model number BD10025W and am happy with it. Unfortunately the filter, part number 3ME1950001 got a tear in it and it is impossible to order a new filter. I tried to order one at the Walmart on Glenwood in Boise, ID and the person took down my information but never got back to me. I went to the Walmart store on Overland in Boise and the service dept person told me that I must order it online. I was told that the Sporting goods dept had a computer and could help me. The people at the Sporting goods dept were very helpful to try to order one for me online but were not able to do it. The assistant store manager tried but he too also failed. I could not order one successfully online at home either. Your stores sell this model, there was even one at the Overland store. Why in the world do you sell something that you cannot order parts for? I could order one from Dirt Devil but will have to pay shipping. I understand that when I order a part from Walmart.com that the shipping is free. If I order the part from Dirt Devil or another company other than Walmart.com the cost of the filter and the shipping would be just as much as buying a new vacuume.

It is an F4 filter, part number 3ME1950001 for a Dirt Devil hand held vacume 7.2 volts model number BD10025W. Indeed when I entered the part number in the search on Walmart.com the Dirt Devil model appears but I can't order the filter. Why is this? Please help me to secure a new filter for my hand held vacuume.

Comment (0)
60

I bought an electric heater at mountain view Missouri walmart. After a month or two it kept shutting off and finally would not turn back on. I took it ti Thayer Missouri walmart. They gave me a different one. It was a sunbeam . Pretty soon it started shutting itself off and finally wouldn't come back on at all just like the previous one. So I took it back to walmart in Thayer but the only receipt I could find was the original one but the heater was circled and initialed from the first return. They said the original receipt was over 3 months old so they couldn't take it back if I didn't have the other receipt they gave me when I returned it. Then they called the manager who said they hadn't even carried that heater., which is wrong because I got the replacement there and it was just like the original heater. I seem to be having a lot of trouble returning things to this walmart in Thayer Mo. I don't buy a lot of things at Walmart but I will NOT be shopping there at all until this is resolved.

Comment (0)
40

It was very important that i had to order an important prescription for my ill father and for the past few fays of calling your crestwood il store, nobody answered the phone. today i called again. it rang several times, then someone answered and hung up. this happened five times. i guess the ringing bothered her. the last call i made it ran awhile, then a lady answered. i asked for pharmacy, then once again i eas holding forever! no answer at all. this is no way of doing business. people can die waiting for medicines they rely on. needless to say, i took my business to walgreens. they were very helpful and glad your company screwed me around. i used to always shop with you but have second thoughts now.

Comment (0)
20

Yesterday at your store in Murdock, Florida. I purchased a GoBank debit card. $2.95 for the card and I put $20 on the card. Today I went to the GoBank web site to activate it and have gotten the run around from them. I went back to the Walmart store to file a complaint but was told there was nothing they could do about it since it was not an in store item. It is bad when you take money from people like me and will not stand behind the things you sell

Comment (0)
40

Our Sherman, Tx. store can not seem to keep their shelves stocked. , This has been going on for several months now. They once carried sugar-free orange jello and nursery water with Florida. Haven't seen either in some time. I have talked to workers and mgrs. alike. They take your name, number and never call you back. Other Walmart's in neighboring towns don't seem to have this problem. Getting tired of having to go to other stores to get the things I need.

Comment (3)
40

I was shopping at your Nampa, Idaho store off of Greenhurst and 12th avenue today at 4PM. It was really busy! I was picking up a pack of diet coke and looking at my grocery list. I did not see or notice that I was in the coke guys way, as I was passing him he made a statement to me. He said it was, "OK that I took my time because he was on 36 hours of overtime anyways!" It took me a minute to register what he was so rudely saying to me. I just want to say that it doesn't matter how many of hours of overtime he is working, because I am paying his paycheck by shopping in your store. I know that I am just one customer, but if everyone who shops in your store was treated the way I was just treated, your company and the Coke Company would be out of business and the coke guy would be out of a job. Nice Lady who finds another place to shop!

Comment (0)
40

As a result of walmart continuing to side with the L.G.B.T. community and supporting the anti God anti Christian majority we will take our business elsewhere and sell our stock in your pro homosexual perverted gay agenda company!

Comment (3)
40

Dear Corporate offices of Several Stores, There is a major shortage of pain medications in Las Vegas. Over the past several days I and husband have been to over 30 different pharmacies. We have been told that they are out of this medications and are not expecting any soon. I was pulled aside by one pharmacy worker and in a very hushed voice he told me that it has been over 7 ½ weeks since there last Percocet medications delivery and he is not expecting any soon. That makes me worried about the other types of pain medications. I was changed because my old medications was even harder to find each month. They do not work as well but it is better then nothing. Well, right now I have nothing. I will not say who as I do not want him to get fired or threatened.

I am not only a patient but also a care taker of two elderly persons. I am not able to get there prescriptions filled. She has cancer, he has kidney failure, I have a ton of thing wrong and my husband has arthritis. None of us can get anything filled. We have been long time members of the same pharmacy for over 20 years. We are being forced to look elsewhere. When I try to talk to the pharmacist (most won’t come to the window-that is great customer service right there). They look at you with a blank look of “Sucks to be you” When you ask when you can get it filled all they say is “Try a different pharmacy”. Well guess what this does not work. I have asked if they can check a different vender. They just walk away.

Have contacted Endo Pharmaceutical to see if they are having problems. They said they have plenty of pain medications of all kinds. They are shipping them to their distribution centers. So where are the medications going from there. They are not making it to the stores? At least not in Las Vegas. No patient with a legal Rx should be without their medications. Elderly people should never be made to stay in pain.

Comment (0)
20

I purchased Hamburg at Walmart on March 27th when I went to use it I noticed several spots that looked like needle pricks. Today April 2nd I went to return it because I had an appointment at noon to get my taxes done. I arrived at 11:45 and there were 2 peoples working and waiting on customers with 3 more in line me being #4. The manager in charge of the cashiers told the cashier on lane 13 that pickups were to go to customer service lane 1 because there wait time in line was so bad. I took this as to hell with customers doing returns. So then one of the clerks doing returns said she would check on it left and had still not returned at 12:31. The second cashier started taking people out of order to do customer pick up. I then asked for a store manager. I finally completed my transaction at 12:31 missing my appointment. The store manager never showed up. I tried calling your 1-800 # after ten minutes on hold I was discounted after giving her my name # and the store address, I thought she would call back but never did. The store # is 1513. Put I guess I should expect this type of service since that's the one think you don't advertise. I also know nothing will change with this complaint except my shopping there is a Publics right across the street and they are always happy to see me.
Rating me experience with the store and 1-800are a negative. 10.

Comment (0)
20

The Company's response to the Arkansas Religious Freedom Act was totally uncalled for. I received this info on Facebook and have forwarded it to all my contacts and have suggested a one month boycott of all your stores. It is time you people grow up and stay out of government related issues!!!

By the way I have 115 contacts and asked them to forward it to all their contacts so it might hurt you where it should!!!

Comment (0)
20

Your packaging for Montelukast Sodium Tablets 10mg is horrible! The only way I can get to the tablets is to cut the packaging with scissors. With my arthritis I can not press and hold the spot and pull the tray at the same time. Please consider new packaging that is easier to extract the tablets. Thank you for your consideration.

Comment (0)
40

I just came from one of your stores. I had picked up a 9'portable fan that I really wanted it was what I had been looking for.When I went to check they told me they could not sell it to me because it would not scan.I was very mad .if you are not going sell what you have on your selves why in the hell put it out? Now if I go back {and that is a big if] in a week or so they will have sold them all more likely. If this the way you do business I will go somewhere else.And I spend a lot at your stores. If everyone felt like I do and I have been hearing a lot of people that feel this way ,you could loose a lot of business.

Comment (0)
40

Store in Augusta Kansas of Walmart, 03/31/15- and 04/01/15 Have tried to buy mulch from garden center no one there, today went to custmer service and girl did not know of number of sale mulch and gave her my receipt from last time she said it did not have number on it, this is not good we have a garden center but not all time no one there and it time, I waited tuesday by gate to see if they would open it, for five minutes they said up front they were on lunch that was 11.00am it was 11.30 , and there were over five people wanting into the gate and left. We was told we would have a great garden center when this opened and this is not happening. I realize when people are off but there should be someone to replace them. And your fresh veg, dept. for over six months products are not good, look that they have been frozen , some products need threw away they are dark, we love our store, but want product fresh, and people to work in departments were it is need, thank you

Comment (0)
60

Worse Walmart in the USA. Just finished a trip around the USA and found this to be the worst laid out store in the country. Other stores are laid out almost the same. But not this one. Terrible!! Do something...

Comment (0)
40

I originally bought my son a bike at the Walmart in Port Perry Ontario, after a week the handle bar started to come loose so I went to exchange it. They did not have the same bike so I paid the extra $20 and got the only other bike with the 20" wheels. When My son tried it at home it ended up being to big for him. I decided to try the Oshawa North location as it is much bigger and would have more selection. They also did not have a bike in my sons size so I asked for my money back so that I may go to Canadian tire and try there. I only had the receipt I got when I exchanged the bike earlier in the day, they did not give me back my original receipt. I was told by the customer service clerk that because I didn't have the original receipt from the bike I originally bought their was nothing they could do. I asked to speak to a manager. She called a manager to come then commented to the other staff behind the desk that she was going on break because she couldn't deal with this crap. She then walked by, put her hand up and looked at me with disgust. The Customer service manager came and explained that the receipt I had did not show how I paid for the bike even though it did show the date and the amount that I paid.

I can't understand why this would be an issue. The receipt I had showed the amount that I paid, what does it matter the tender I used? She called an assistant store manager. He seemed to have trouble reading and understanding the receipt and me it was policy but he would give me a store credit. I didn't want a store credit I wanted to buy my son a bike. I explained that the receipt showed how much I paid so what was the issue. He proceeded to ask me questions as to why I wanted to return the bike, (it was to big) what was wrong with it? (nothing it was to big) what was wrong with the first bike I bought (the handle bar was loose, but that's not the bike I am now returning). In the course of an hour ( yes that's how long it took) he asked me the same questions at least 6 times. He suggested I pick an other bike form the store (if there had been another one I wouldn't be arguing to get my money back) I finally did get my money back but I left the store felling exhausted and extreamly frustrated. I had other purchases I had planned to make but I left the product there. Even now the next day, when I think of the hassle I went through, I get worked up. I work in customer service and I know it shouldn't have been this difficult. I had a receipt albeit not the original of the first bike. I get policy but common sense should prevail. I often shop at the Oshawa North location but I wont be anymore.

Comment (0)
60

I am a regular shopper in your Beatrice, Nebraska store, and usually my experience is a happy one. Clean store and pleasant cashiers. I spend several hundred dollars in your store each month. Last Friday the 27th of March, I ended up in the line with a cashier named Janet. It was obvious that she knew the lady ahead of me, as they were very busy visiting, even to the point of stopping ringing up items to visit. When the belt was to a position for me to start unloading my items, I could not find a separator bar, so I left about a foot gap between my items and the lady ahead of me. As it went on, I noticed a couple of my items go into the other lady's bag. I said whoa, I think those were mine. It was downhill from there. Janet became very hateful with me, pointed her finger toward where the bars were supposed to be and said "I need a divider between orders". I said I looked for one but could not find it. At that point, her friend said she could not find one either. Janet pointed to one, but it was clear up next to her so I would have had to reach over the other lady's stuff to get to it. anyway, she continued to chew on me for the duration of the time she was checking me out, until I finally told her that her problem was that she was so busy visiting she was not paying attention to what she was doing, as I had left a big enough gap between orders.

Comment (0)
60

I bought a refrigerator online with my pay pal account. It was defective, had cracked sides, broken edges scratched everywhere. It looked like a used second hand thrift store item! I went to return it @ Walmart on 1960 bypass in humble Texas. I spoke to Yesenia Yanez (the supposed manager). I cant understand why she is a customer service manager. she needs a lot more training for sure! she was rude & had no knowledge of how to do returns with pay pal purchases. she would not refund my money or credit my pay pal acct. She told me she would only give me store credit or I had to take back my frig & do what I want with it cause its not her problem. I told her I had purchased Christmas gifts using my pay pal & had to returned an item & the manager said they would give me the cash back but they could not credit my pay pal. she practically called me a liar & said they have never given money back!

There were two younger girls in customer service working & they were slow , rolling there eyes , talking across the room to each other instead of paying attention to what they are doing. one was texting on her phone the whole time & kept banging the machine saying it was not working but in fact she didn't know what she was doing , she was focused more on her texting than doing her job. This manager was right there watching all this & didn't seem to care that there was a long line , I mean long line, with about 15 people waiting. if the managers don't care the others wont either! these people need to work else where not in customer sevice & surely not as a manager! YaYa (the name on her tag) shouldn't be allowed to manage anything until she gets more training & proves that she knows what she is doing ! Not only that, she needs training in caring about people period!!

Comment (0)
20

I recently tried to get my medications filled at another pharmacy besides my home pharmacy on my profile and it was the worst experience I have had dealing with a pharmacy. My medications were in the walmart system with refills attached. When I arrived to pick up my medications only one had been filled, the other one was going to take a couple of hours to transfer over and they did not transfer the prescription card which is attached to my pharmacy account. The person checking out at the pharmacy said if you had come here when you first arrived at the store maybe your prescription would have been ready. I informed her that I had just walked in the store and came directly to the pharmacy counter. I gathered from my encounter with this person that Walmart does not pride itself in having associates that are willing to help the customer. Walmart has the resources to have computer programmers at their disposal to rectify any glitches in their computer or create a computer system that has the ability to transfer all information pertaining to a customers presciption. Thank you for the awful experience.

Comment (0)
20

When I was in southern pines northcarolina we would go early morning 7:30a.m. And pick up yesterday's roticarire chicken which was marked down to 3.48 I then traveled to fort myers fl and we would go in after 7.00a.m. And pay the same price,I am know down in vero beach and when I went there to pick up yesterday's left over rottisaree chicken they were charging me 4.98 a dollar fifty more which I questioned but did not receive a great answer.

Comment (0)
40

On Tuesday March 31st I went to the local Walmart store in Farmerville, Louisiana to purchase so plants and other garden items, after browsing for a moment I picked up a 6 pack of plants and needed a price check I entered the checkout counter located in lawn in garden an no one was there, so a sales associate was coming towards me and I politely informed her that I needed to get a price for some plants she just looked at me an continued to walk outside without any response. At that time I followed thinking that maybe she was going to get someone else but instead she went outside into far parking lot and never returned to say anything. I seen a manager and told her I needed a price check and she got someone to assist me even though the manager got someone I still feel as though the young lady was very rude and showed no concern for my needs. I feel as though the proper way to have handled this situation was to great me and inform me that she wasn't in lawn and garden but that she would find someone to better assist my need not just brush me off as though she didn't care. It's all about being considerate of other people, especially when dealing with the public. I'm 50 years of age with children and I hope they never display the attitude towards others in the way I received today. I voiced my concerned with the previous mentioned manager and she informed me she would speak with associate about the experience.

Comment (0)
20

After I completed ringing my large order at the self check out, during the check out process the computer would scan but not credit two of my coupons. The cashier assigned to monitor this group of registers tried to get them to go in, but they would not show a credit. She called the head cashier, while waiting for her to come help us the self check out register completely canceled my order while the cashier and myself were standing there waiting. A few minutes later the head cashier came over to see what the problem was. She said we had to re-ring my whole order and told us to manually input the coupons. The regular cashier took care of this for me. This was no an easy task as it was nearly $150.00 in groc, HBA and misc.items. It took me almost an hour to check out at your Oswego ny store because of a time program set on the self checkout register. In the end the cashier still could not get one of the coupons to take from the manufacturer, right on the front of the product. She called the head cashier, we waited for at least 5 minutes. When she didn't come, I just gave up on the coupon. I am very dissatisified with my shopping experience. I do not plan on using the self checkout again. Maybe I should consider shopping elsewhere.

Comment (0)
40

I have a Walmart about 1/4 mile from my house and I prefer to go 3 miles out of my way to shop. The Walmart in Cheswold, Delaware near Dover De.19901 always has several empty spots on the shelves constantly. They never replemish product that are out in a manneraly fashion it isn't as clean as the other locations in the area.Also they have more people on smoke breaks then in the store,can never find someone to help if needed.

Comment (0)
20

we purchased element tv july 2014 with one year warrant.had problem right away-horizontal lines for the first 5 minutes and then they went away. next would not turn on using remote. had to turn on with finger on manual button. then it would not turn at all. so Walmart store said because it was after 90 days had to talk to element about their warranty. they said it had to be shipped to them at our cost $46.02 our packaging cost $27.52 and any damage to set in shipping warranty is void. after they receive our set they would ship us a refurbished set in 6 weeks. so we are looking at 2 months no tv looking forward to your response scott

Comment (0)
40

I have order a dresser off of walmart.com 200·00 dollars I paid for it when I got it the one side was damage I called them they replace it and then when I got it all together the draws Don't fit right and it bows in the middle I am very unhappy with it I will never ever buy anything from walmart

Comment (0)
40

Nothing happened EXCEPT your company is bowing down to Muslin Shariah law and will provide halal products. This will be the last straw for me and. I will not shop with your company anymore. This is AMERICA, not the Middle East.. If the Muslins wart Shariah Law, then they can pack up and move back to the Middle East.. I know that one customer won't bother you at all, but when this is my way of showing that I don't have to depend on your superstore to get by!

Comment (0)
40

When I was in southern pines North Carolina,and then traveled to fort myers fl.i would go to walmart that morning early and pick up your rottisatie chickens for 3.48 when I came over to vero beach florida they charged me 4.98 for the same day old product.iasked the manager about it he said it depended on the price at the time which was the same as the same day rotisserie price I felt that if they do it in southern pines walmart and fort myers walmart why not in vero beach,fl,thank you for your time Jim Cocce vero beach fl.

Comment (0)
40

I want to buy 2 barque grills the one that I wanted there was one on display and they said that they did have anyone, the manager said that he had other thing to more and would be back, but it would take him some time. I told him a would wait, in about 20 minutes he returned and went out back to see if he could find the other grill. He came back in about 5 minutes and said no. I ask him if I could have another grill that was only $10.00 more and he said no. I told him I would go across the street and buy them at Home Depot, and he replied "you have wasted my time for this long, why did I go there in the first place." I could not believe he said that and went you Home Depot and got my 2 grills and they where real helpful in and help me load the grills. I will never go to Wal-Mart again. I have never been treated so badly in a store and specially by a store manager.

Comment (0)
60

Xenia, Ohio,,,March 28th, 2015. Manager and employees treated my family rude simply because we expected them to honor price. Soda sign read as follows.. $3 or 10. So I purchased 10 cases of soda for $3. Manager did not want to honor it and it took 20 minutes before they rudely did. they proceeded to give us dirty looks (employees and manager)...told other customers in line what happened. Openly saying "THAT IT IS PEOPLE LIKE US THAT TAKE ADVANTAGE OF SITUATIONS." Customers gave my kids dirty looks and shook their heads while the employees looked on in their direction with pleasure.

Comment (2)
60

I have went to WalMart store more than twice and received the worse service ever, and I have made complaints to the store manager on duty every time, and his answer is always an excuse. Then have the rudeness to treat me as if I am nothing or nobody, when I spend thousands of dollars at WalMart. The receipt reads at the top ST# 0451 OP# 00005797 TE# 10 TR# 06245, in this transaction the clerk double charged me and I called the store and the man listened to me then he said oh let me transfer me to customer service and the phone just rang. The night before the night customer service manager Mike had no register open then he said he would come to the self check out to assist myself, mom & sister, but never came the clerk at the self check out told us she didn't know how to price check the items we had. It was just a terrible experience. We spend so much money at WalMart to be treat piss more by your staff at this store. And this Mike night customer service manager is very rude along with this Christine customer service manager. I have been in customer service for years and know how to treat customers, and it is oblivious these two individual do not have the skills to wear such a badge that recognize them as customer service manager. I am thinking very serious about taking my family business and money to Target. This store has struck my last nerve. Once a very happy WalMart shopper, Sheena Waggoner.

Comment (1)
20

I went to walmart yesterday to look at the plants. Many of the plants were wilted and when I say many it was the majority. I said something about it to a girl working and she said they didn't have any way to water them. I've been there before and they had a hose on a reel to use for watering. I don't understand walmart having a garden center, having beautiful plants shipped and before the plants are there anytime they look have dead. Are the customers suppose to buy these full price or what. This happened last year also, they just let the plants die.

Comment (0)
20

Quincy fl pharmacy. Droped off prescriptions on Thursday March 26 for my disabled wife and they scanned it in the system and said she was in their computer. Drove 10 miles Saturday to pick it up then they said oh we need her medicare card. I said why didn't you tell me that before. Pissed. Drove back 10 miles home then 10 miles back again. No more business from me in that store ever.

Comment (0)
60

I was being checked out at register 10 at the Burlington nj walmart prices on a few items were ringing up wrongly I told the check out girl she body told me prices do go up and did not take the time to call someone to check the prices. I was also purchasing water which I asked if I had to lift the water so she could ring it up her response was I will get to it. She did not tell me what my total was at the end of the transaction I have to ask her what the total was and when she handed me my change she didn't say anything maybe I was expecting to much but a least she could have said thank you for shopping with walmart or have a nice day. I think she might need to be re trained with that type of attitude and show courtesy to get prices checked if a customer is requesting since we all work hard for our money. I will not be revisiting that walmart sometimes one bad experience is all it takes for a customer not to return.

Comment (0)
20

My complaint has to do with the continuous and woefully unprofessional conduct and behavior of one Ms.Bianca, pharmacist of the Walmart store located at 5929 Georgia Avenue, NW, Washington, DC - her unwillingness to honor a valid Walmart coupon that was submitted to have a much needed prescription filled. In effect, behavior that has become part of a pattern and practice at this particular store. Please call me at 202 292-2396 so that I can explain away, in detail, the overall problems associated with this store - from managers appearing overwhelmed and indecisive to the General Manager, Alvin Robinson, never being in the store to mediate and resolve customer complaints, among other very serious operational issues...

Comment (0)
20

I was verbally attacked by two customers and three or four Walmart Employees for no reason. They followed me to the front doors. I ended up in the ER. I called to complain and was ignored then called corporate office. Still ignored but referred to Market manager who still has not gotten back with me. I feel like this is not something that should be ignored. I am owed at the very least, an apology!

Comment (0)
40

Wal-Mart, for the most part and Sam's Club, has the best prices and is always clean with courteous associates. Last Friday, my family stopped to get a birthday present for my granddaughter. At the register, the price rang up as $34.95. My wife sais that she thought the price was more like $19.95. The associate called back for a check and my wife was correct. The associate immediately credited back the incorrect price and charged the correct price. I thought that this was just an honest mistake, my wife told me in the car that it had happened before with an item that our daughter picked up in the line at the register.

Tonight, I went in to get a bag of candy. the price was $3 or 4 dollars. It showed up at the register as $8.98. I knew that this was wrong so I told the associate that I would run back to see the price. The price was $3.58. One time could be a mistake, two times gets me a little concerned, THREE times means that I cannot trust the register to accurately scan the price. From this day forward, I now have to write down prices as I put things in my cart because I never know which one will come up with 30, 40, 50% or more above the price listed on the shelves. All of these transactions took place at the Wal-Mart #5727 in Bradenton Fl. Your receipt says "Low Prices You Can Trust Every Day". For the last 3 trips to Wal-Mart, this has not been true!

Comment (0)
40

In the local (Portland Oregon) newspaper was a ad for Walmart Miracle-Gro Garden Soil .75 cf @ 5 for $10.00. When I went to the Sherwood Oregon store to make a purchase of this item I was told that the store was too small to carry the item. I then tried to order for local pickup and was told that the item was not available within 50 miles. My Complaint is why place a ad in our local news paper for a item and not at least say that the item was only available in certain stores. The ad said nothing of this and I was rather pissed that I drove 8 miles to make this purchase and was not able to get it. I may never shop again at Walmart for the fear that the item will not be there.

Comment (0)
60

Complaint, Walmart Park Plaza, Customer Service and Money Center, Cashier to the Left, and I was walked over to the next counter near ATM Machine, where the Walmart Cashier, picked apart my license, and they both found something wrong with a, Woodside Management check mailed to me certified, I live here at Stonebridge Apartments, Modesto California, and Woodside Management is our owners, We decided to cash $100.00 check here a Walmart, purchase, chips, dip, soda's for the kids dinner party, However, we were extremely mistreated by your employees there, even though, I have shopped there for the last 3 years at least monthly, It was a racial profiling, discrimination, case, and I am quite offended of how some of us are treated in regard to our color, although tolerant of low behavior, or bad character flaws, I am saddened it continues at Walmart this location.

Your McHenry Location, ***** in customer service, while your park plaza location gets * star, I just happened to be closer to Park Plaza and it takes one bus Modesto City bus the (25) or (36) to get there. I am spending some $200 to $300.00 each visit, not to include both daughters, One shopping at Park Plaza while the other at Mchenry Location. However, they both had me put in my social security number, ran the check some 6 times through your computer system and turned down by both cashiers, while the customer service person, picked at my Arizona Driver License issued in 2004, my birth state, I as well, had California State ID first issued in 1971, I am saddened also, humiliated over the mistreatment, God Bless, in hopes this doesn't happen again, Thank you, Walmart.

Comment (0)
40

The customer service area needs to revamped. Customers stand around while one young girl waits on them (returns, complaints, etc.). The rest pretend to act busy in order to avoid waiting on customers. I had printed two pictures and did not know that they had to be paid for at customer service so I did some shopping and when I checked out, they did know what to do with the picture slip. I explained, and was told to pay the fifty-eight cents in customer service. I went over and waited seven minutes (one person in front of me). Three other employees were doing other things. I find this an unacceptable way to treat customers.

Comment (0)
60

Hi, I'm an employee with the Diana TX store and first want to thank you for my being hired into the store. I just began working there and am a little put off that you don't have seating for employees who stand on their feet all day and have their breaks outside. There is one seat in front of the store but they don't want employees smoking there. So it would be wonderful if we could have a seated break area outside, since we live in Texas it would be appreciated if there where a cover over the area because of the sun and rain. Thank you for taking your time to read this email

Comment (0)
60

we purchased a 40' element tv from your store. had a problem right away-horizontal lines for approx. 5 minutes until it warmed up-ok we lived with this small problem. next the remote would not turn on or off the tv. had to used the manual button-1st called direct tv and they sent us a new black box, it did not fix problem, then set would not turn on at all. Now problem is determined has to be the set-so we call Wal-Mart and are told because set is 7 months old and over the stores 90 day warranty period we must contact element in California. so we do and element goes over the same protocol as we previously had done they tell us tv must be sent to them in cal. we have to ship it at our cost $46.03 package it at our cost $27.52 and if there is any damage to tv whatever warranty is void. also claim is good for 30 days only. then we are told when they receive tv-within 4-6 weeks we will receive a refurbished unit. so we paid $298- for this tv which we wont have for 2 months has not worked properly from day one-oh by the way we purchased vizio tv from Walmart prior to this and has worked fine and still does work good. needless to say this has been a very stressful upsetting and time consuming hassle. I look forward to your timely response. sincerely scott & jean.

Comment (0)
40

My wife called the store pharmacy trying to get a prescription refill gave our info to attendant out of state said she couldn't find our store# 5424 twice long haul truckers get prescriptions filled all over country worst service ever for store #3835. Finally got to store after contacting my pharmacy at home who contacted store in OOLTEWAH, TN., then stop to get medicine didn't have medicine needed, not courteous people worst ever.

Comment (0)
40

I purchased a phone from WalMart in Opelousas Louisiana,I had to swap it out 3 times,first one didn't work,second and third phone was tagged in at&t computer as stolen.so at&t restricted both phones.I went to WalMart 3-22/15 to see what the problem was. One of the phones I returned was missing,customer service department,electronics department and the manager we're very rude as if i would have stole the phone which is impossible! I left the store very mad because they kept the Las phone I brought in and kept the $53,which was my son's graduation money. Some one in customer service department is stealing from WalMart and in this matter they pinned it on my son and I. All I wanted was a different phone.

They had everything messed up, two phones I purchased were both restricted by at&t because the imei number didn't match the imei number on the box,what is the chance of that happening twice? Then they couldn't locate a receipt or the second phone i bought. I want my son's money back or a phone. Some one at WalMart and at&t messed up bad now I'm considered a thief,there is no way possible you can steal a phone from WalMart electronics,i was very offended by the customer service department and electronic staff,and the manager was very mean ,cocky and rude!, please contact me at 337-308-9028 my name is Jeannie Stelly. I want this matter resolved,I'm a paying customer and WalMart kept the restricted phone i bought and my money because there's nothing they could do because the second phone returned is missing. That's not my problem. If i have to get a lawyer i will.I'm not worried about me,it's my son who graduated and decided to go to WalMart to purchase the phone.

The people in customer service department and electronic department need to be fired,because someone has the returned phone and my money. As for the manager,she needs to be let go also,my opinion. Isn't the saying ( the customer is always right?) well that WalMart staff called me a thief but i left there after two hours trying to resolve the issue to find out the second phone i returned was no where to be found!so my son has no phone and WalMart cheated him out of his graduation money because someone in customer service is stealing. Please contact me asap i need this problem resolved, if it isn't it won't be pretty because i PAID FOR THE PHONE I DIDN'T STEAL Anything, It's IMPOSSIBLE.

Comment (0)
40

There is a Walmart located on Lafeyette Road Indianapolis Indiana. The service there is absolutely horrible and the employees who are on the floor and cashier do not tend to employees instead they talk and play ignoring customers who need service. My worst experience was involving the deli. The woman there name tag Andrea ignores and talks on everytime I come to store after work. I asked her to please get me something and she will make a big deal of doing her job. She makes experience shopping there horrible everytime and I have been offended for the last time by her dreadful customer service.

Comment (0)
40

First my complaint is for the Wal-mart tire center in westvalley Yakima Washington the first time 2/2014 I took my truck in to have tires mount and balanced after having it for 45 minutes the tell me they don't have a lug wrench big enough so I give them my star wrench they then have it another 30 minutes and tell me they don't have a torque stick big enough and the manager wanted to laugh when I was clearly pissed off 2 time I called them to have two tires on my mini van mount and balanced and rotated the tire center closes at 7:00pm it is 5:35pm they tell me they can't do it to come back at 7:00am because they have to finish an oil change and put two tires back on another truck now to be clear I am not mechanic tire person but I have change oil and never has it taken me over twenty minutes needless to say Wal-mart sucks and I will never go to the tire center again I will pay the extra money!!!!!!

Comment (0)
40

Store number 5443 ran out of Walmart to Walmart money gram receive forms. They are having customer stand in line and tell them when they reach the register. Linda the store did know the receive were not available. They are asking customer to go to another store after standing in line for greater than five minutes. Linda said "I will try to fix it. She did not return. I stood waiting on an answer for 20 minutes. Customer should be kept inform of what they are trying to do. The money have cashier talking to friends while customers are standing in line.

Comment (0)
20

Store number 5443 ran out of Walmart to Walmart money gram receive forms. They are having customer stand in line and tell them when they reach the register. Linda the store did know the receive were not available. They are asking customer to go to another store after standing in line for greater than five minutes. Linda said "I will try to fix it. She did not return. I stood waiting on an answer for 20 minutes. Customer should be kept inform of what they are trying to do. The money have cashier talking to friends while customers are standing in line.

Comment (0)
20

Our Walmart does not keep the products supplied. They are always out of things. We are a very small town and need products to be there when we need them. For instance they were out of lettuce today. Two weeks ago they were out of the gallon jugs of Arrowhead water. I had to drive a hour to get to another Walmart just to buy water. Then I had to drive another hour to get back home. Our Walmart is located in Salida, Colorado. It is so depressing when they cannot order the items they are running out of. Something needs to be done with this Walmart . If they are not going to keep things in stock they should be forced to have to close there doors. There management does not care about keeping products in the store.

Comment (0)
40

Me and my wife went to your store Forrest City AR to pick up some paint that she needed to paint a project for a lady. Couldn't find the paint she needed so we asked the young lady and young man putting up stock if they had crackle.They couldn't find it so I ASKED if I could get them to order it the young lady went to ask the manger. So the assistant manger Arma come over to look if she could find it she couldn't.So she just walk off not telling us anything. So I asked to speak to the manger MATHEW FIGGINS and I guess we wasn't speeding enough money for him to come see if he could help. If Walmart going to put items online then they should put what stores are going to carry the items because I can't go to all their store.

Comment (0)
40

Yesterday I went the Walmart in Boonville, IN and after getting all of my shopping done, which wasn't easy to find everything I wanted. I went to the check out and I needed to get some cigarettes and that lane was marked 20 items or less and I had a cart full and there was already a line of people there so I went to the second lane over (there was only 3 lanes open) I waited until the 2 people ahead of me got done then after all of my food is on the conveyor belt it is my turn and the first thing I tell the lady is I need a carton of cigarettes and she tells me that she can't do that I will have to put everything back in my cart and go over to the other lane or go ahead and check out and then get back in the other lane and get the cigarettes.

I asked for the manager and he told me the same thing I told him that the other lane was for 20 items or less and this lane says you must 18 to purchase tobacco products and that is what I am doing. This is not a lane for 20 item or less and you are not going to get me the cigarettes I ask for and he said no so I left all of my food on the lane and walked out. If there is only one lane that can sell you tobacco product then it should say so and not be a lane for 20 item or less because if you use that other people will get upset for a person with more item than that, I left very upset and did my shopping elsewhere and will not ever go back to that store or any other walmart. I was not treated very well at all!

Comment (0)
40

I went to Walmart today because I called them this morning asked them if my ring I sent back into get sized I was told on the phone it was in so I told the lady I would be in to get it today...when I got there nobody was working jewelry counter but a lady from clothing department .which had no keys to the safe where my ring would be . she called two managers over they had no idea how to find my ring so I had to wait an hr for the lady who was running the jewelry counter to get back from lunch. long story short when the lady who was running the counter came back from lunch told me yes I called you yesterday and left a message.

So I called my voicemail well I was there no message from anyone from Walmart so she stood there arguing with me then proceeded to tell the manager she had called me and left a message which I told the manager no message on phone then she proceed to tell the manager that I must of came already and picked the ring up and no one made me sign for it which I told her wasn't true the lady stood there and said well the was here yesterday long story short my ring never came back after standing there for hr after she got back to work they finally figured my ring hadn't come back yet from being sized . I feel that they need to make it right because I wasn't lying about no phone call and I never came picked up a ring that wasn't even there ..I would appreciate a phone call back one this matter or I will quit shopping Walmart which i am there 4 x a week.

Comment (0)
40

We went to Walmart and they don't have enough registers open at night when we go check out the customer service isn't the best I've had.

Comment (0)
60

I was leaving the store in Evanston WY. while I was taking my bags out of the cart the man pushing the return carts in slammed the whole line of carts into me, I said excuse me and he did it again and then started yelling at me. I could not believe this was happening after I had just spent my hard earned money in your store. Yet another reason not to shop at this store!!!! I expect to hear back from someone about this as I am very upset!!!

Comment (0)
60

I bought a set of headlights next day when taking old ones out I bought wrong ones I could not find reset I looked up online I also called I was told would be a problem I went to store with unopened pack of headlights and lady at customer counter got rude said I could not exchange or get refund I asked for manager she said he cant help me ive never had a bad experience with walmart before this I don't understand why I cant find in any rule says I should not be able to get return was around 25 bucks for headlights now cost me over 50 to by another set I am no longer a customer of walmart yes my fault lost receipt but even if rule says cant return why all the hostile and verbal actions towards me!

Comment (0)
20

The Walmart at irving ,valley ranch texas is always busy with long lines at checkout. If you try to ask an employee on anything nobody is interested in helping . And a lot of them cannot speak in English or handle if anything comes up at checkout. I went to return something yesterday and the indian lady with glasses at costumer service was very rude. She didn't have the skills to be working at costumer service. Just seems like very mismanaged place where employees are talking to each other than doing their job.

Comment (0)
40

Call the store on today March 6, 2015 three times for the electronic department was placed on hold for that pacific department was on hold for 15 mins call back the second time and was placed on hold this time even long. called the third time and asked to speak with a manager the rep on the call paged the manager and the department several times but no one answered at all. That is absolutely ridiculous for a Major company like Walmart to be operated in such a poor uncaring. If it wasn't for the customer's you would be in business. Sincerely, Help!

Comment (0)
60

I pre ordered a Gold Nintendo Mario Amiibo figure and then was told a week a later my order was canceled now multiple source have found that select stores are stocking it early. Which could affect my chances at waiting in the freezing cold on Friday morning when I'm waiting for a local Wal mart open up only to find out they sold them days before release. I get these collectables are hard to stock, I get more orders and quantity on stock is hard to forecast for such a big store but don't cancel my pre order say, there wasn't enough stock then be clumsy about the few stock you do send to stores. Now these people among the many others who made multiple single pre order purchases and sold this particular item out originally, have posted it for online auction for 100 times the retail prices. Which makes me wonder if they have proper employees protocol when it comes to something they EXCLUSIVELY sell but ONLY in LIMITED stock .

Comment (0)
40

Can you please tell me the Bereavement Time Off Policy (PD-06) for a employee that work 32 hour a work. It my sister-in law. If it not paid time off can they write me up or not give me the time off. Please send me the info asap and if you can tell me where I can get a copy of the policy. thanks

Comment (14)
40

I order my living room furniture on your online web site. On march/10/2015 my living room furniture was suppose to be delivered between 11:00am to 3.00pm. I personally took off from work to wait for a delivery that did not show. At 3.00 pm I received no call to let me know that they was going to be late. I had to call them and was told that it will be at my house between 4.00pm and 5.00pm. But at 5.00 they still had not delivered my furniture and I received no call. So once again I call them for the second time and they said it should be there in 15 minutes. But that 15 minute turned into an hour. So at 6.00pm I made another call for the third time. This time a young lady keep me on hold for 10 minutes to see where the delivery trunk was. Finally the delivery truck showed up as I was still on hold. Once the young lady return to the phone I let her know he was there. I was not happy with the service, I had to wait 7 hours with no courtesy calls. I wasted a hole day sitting and waiting. And I feel I should be compensate for my troubles. Because of this incident I choose not to order from your online web site.

Comment (0)
40

I tried to purchase a sweater that was marked $3.00. It was on the clearance rack and had makeup on the front -- I figured was the reason it was marked down. The cashier said the cash register message would not let me purchase the sweater, because there was something wrong with the item. I explained, "Yes, there was clearly makeup on the sweater...." The cashier called two managers over and they both said that I could not purchase the sweater -- it was an item that had something wrong with it. They would not let me purchase the sweater, and in fact argued with me. I had just purchased a grocery cart worth $198.00 worth of merchandise and they argued with me about a marked down sweater that clearly had makeup on the front of it. P.S.

Comment (0)
20

My wife and I shop at Walmart all the time. We buy everything from groceries, dog food, T.V.'s. even change our oil there. We live close so go there multiply times a week. We also have been a member of Sam's club since they opened. They have a 20 or less checkout that I usually use because I go there so much. The last 10 or so times I have gone there, there is always someone with a full cart getting checked out. Why have the 20 or less checkout if you don't use it for that. I have talked to the managers about it and they tell me that they tell the checkout people to use it the way it is intended. The checkout people tell me that the managers tell them to take the full cart people and ignore the 20 or less people because they would rather make the 20 or less people mad than the full cart people because it is more business. I am not making this up. We spend 1000's of dollars a year there and I will simply start shopping somewhere else. I have been to other stores and the checkout people adhere to the policies of the store. It is really upsetting to be lied to when you are a good customer. You are losing a good customer. Maybe it doesn't matter to your company because they are so big. I can't believe that is the fact because that is bad for the store and you will lose a lot of money. The store number of our store is 1971 and it is in Rochester, Mn. Thank-you for your time

Comment (4)
20

I'm an avid Walmart shopper. This morning at apx 11:45, the associate had finished keying in all of my items. I first handed her a gift card which still had funds remaining on it. She tossed the card back, saying, "this card is no good." I said, "it's a gift card, from Walmart, check it out." She did, and sure enough, funds were remaining to use. I asked her why she tossed the card at me, and why was she being rude. She proceeded to look at a customer behind me and asked her, "was I rude?" The lady behind me just rolled her eyes, she knew she was not part of our conversation, nor did she want to be. The associate never said sorry for the mistake on the card, or for being so rude. I paid the remaining balance not covered by the "gift card", with my WM card. Receipt info: ST# 3213, OP# 00004478, TE# 08, TR# 08968. Most every associate are very friendly, please work on her. Thank you very much!

Comment (0)
40

Went to Walmart in Utica NY to purchase a new HD FLAT Screen TV 3/8/15 and THEY WERE OUT OF STOCK???? The big box store? I couldn't believe it. I went to the circle of 5 or 6 store clerks doing NOTHING at the checkout counter and asked for help with the TV's and they answered WE ARE OUT OF TVS...ReallY? I traveled 40 miles one way to the closest WALMART for a TV and they are out. Then one smart ass clerk said - DID YOU BOTHER TO CALL AHEAD? WHAATT? its 2015 kid and WALMART is supposed to have it ALL and since when do you have to call ahead for a TV??? what a snot. Unbelievable - WALMART carries so much JUNK FROM CHINA it should be BANNED. WILL NEVER SHOP AT WALMART AGAIN - JUNK

Comment (0)
20

I called in a re- fill prescription for my pet. I specifically told the worker that I had a new phone number for the Vet. The next day I go to pick up the prescription it is not ready and no one can find it. I have to wait in two different lines to get some sort of information on what has happened. The worker says she called and the vet said the pet needs a new test. So I asked the worker to call the vet back because I had just got a new test done for the medicine 2 week ago. Her response was why would I call back she already has told me she would not sign off on it. So I am like wow this person will not call the Vet to clear up the problem. so I just left and told them I will go somewhere else. Which I did and got the prescription filled without any problems. Turn out the worker had called the wrong vet and not the number I gave her and if she had recalled when I asked that would have taken care of the problem. Wal-Mart in McDonough, Ga. 30353. I will never go back to that pharmacy. The service was shabby from start to end.

Comment (4)
20

I started on my lunch break about 1:30 pm on a Wednesday afternoon and wanted to pick up a few items from Walmart. I have recently had to use crutches due to an injury. As I entered the store I noticed there were no scooters. Several other handicapped customers entered the store as well. When a employee was approached by one of the customers for assistance the employee said that was not part of his job. There where no scooters. Not only did I waste my lunch, my time and energy. The employee was rude.

Comment (0)
60

Walmart advertises low prices and will meet competitor prices. For a prescription I needed for an antibiotic for upcoming surgery, Walmart's price for Levaquin was approx. $11/tablet and my prescription is for 3 tablets or $33 to fill it. This is the highest price compared to all of the other CVS, Rite Aid and Walgreen pharmacies. At the KMART pharmacy the TOTAL cost for the 3 tablets was $11.35 Walmart lies and in this case was over 300% higher than Kmart and about 150-200% higher than all other local pharmacies.

Comment (0)
20

I went to Walmart Sunday afternoon to get groceries. I came out to my car and noticed a woman and her kids in a burgundy van pulling out from a parking place beside me. I noticed they were standing by my car and when they pulled out and left and I looked over and noticed writing on my window saying idiot written in lipstick. I went in to get security and was told they don't work on Sundays and call back tomorrow and talk to them about the security tapes. They weren't very helpful.

Comment (0)
20

I do all of my shopping on line, i like to take my time looking at everey thing, but something changed you place so much junk from other stores all around the items i'm tring to see i can't tell what's what! If i wanted to shop at other stores i would go to other stores, it also keeps locking up after everthing comes up at once then i can't get to what i want! I'm a disable senior citizen unable to go to stores, get distracted and agravated to so mch junk at one time, my friends too. I guess it's worth paying a little extra for comfort and no aggravation. Besides i heard something about you helping muslims?

Comment (0)
20

Went to Walmart to use the rest room and they were nasty. I fill like germs are spread like wild fire in this store maybe I should call health department and take photos of it.

Comment (0)
40

I'm Disabled and we went to the side entrance where the Gates where closed and what concerned me most was that you are not complying to the fire exit Standards. When you where given the permit to build the store You needed to provide that exit to use in an emergency basis and are violating the Township Fire regulations. Your handicap scooters are being used by everyone that feels like using the carts fro kids to perfectly competent people everyday and you have relinquished all responsibility for the use.of the parking area you don't have near enough spaces and no one is enforcing the management of any of these areas.

The store has increased all the prices by at least 30 % since before Thanksgiving. You have installed a huge of self checkouts and have reduced your employees by about 40% causing very long lines everywhere in the store including the self check out areas. WHAT A JOKE your Management has become to all your valuable customers in the York area. Most ot the handicap carts are out of order on not charged . Please feel to meet with me anytime or talk to me anytime. These issues are a very serious matter and can't be ignored or tolerated any longer.

Comment (0)
40

Went this Walmart the park lot was so bad with snow that had remove it was a joke could not find a parking space. Also trouble getting check this girl had to spend , a long time talk to a pal and then had to put bags up had bags in the rake made people in line wait long time for her bad action. Her name was Hattie, this was in the Walmart in Middlesboro ky

Comment (0)
20

I was at the walmart on old national and i really just wanted to walk back out or personally speak to a manager about my service. First walking into the walmart bathroom I was utterly displeased tissue was everywhere no toilet paper water was all over the place and the stalls was disgusting. I went ti the electronic section with my sister to get a tablet and had to wait hours just to even get someone for service then had to wait another half hour just for them to come over. On top. Of that there were no grocery carts I had to go outside in the rain in the Parking lot. lot to get one i need yall to get it together all these new hired employees it should not look like this.

Comment (0)
40

Walmart has the worst customer service. They take forever to answer the phones. when they do, they transferr you to the right department while your in mid sentience and all you here is "one moment" They soound as if you have just ruined their entire day with your phone call. Its not professional . Walmart seems to hire anybody these days. S....A....D

Comment (0)
20

Trying to call to see about an ordered item and get stuck on hold for long periods of time and calling back over and over and over and over again with nothing accomplished. Then speaking with the manager about issue to be insulted by them and rudely hung up on. This is unacceptable behavior. This manager's name is Jennifer. This happened around 3;30 p.m. on February 21 2015.

Comment (0)
60

I had Walmart / Family Mobile for over a year on two seperate telephones and the service was never 100%, dropped calls and messages missed. My real problem is when you try to contact the company for any reason a non-english speaking or understanding person most likely in another country would answer the call and have difficulty understanding me or I would not understand the person. Recently I decided to replace with another carrier and I ported my telephones and called to say I was leaving Family Mobile. My problem was the person on the other end of the line and trying to get the idea I was leaving the plan.

He in this case was only interested in telling me I was overdue for my monthly payment and I tried to explain I knew that and was really a week overdue and would wait to get the final bill in order to reach the correct amount. I am too old to fool around with my credit and take my score very seriously. I had the new carrier port my number. I paid the Family Mobile bill the next day and and felt all was well! Big mistake now Family Mobile wants another $88.00 for not reporting my cancellation. I have filed a protest with the FCC and will file one with BBB today, this kind of treatment should be reported every time a customer is billed for the companies incompent employees.

Comment (0)
40

We purchased a Visio "60" TV April 25th 2014 and brought a three year service plan in addition to a one year manufactures warranty. Unfortunately, after ten months the TV broke down. We called it to be serviced through Visio, who put us through to HDTV tech working with a contract company named Diversified TV. After, constant back and forth, repeatedly given rhetoric about the inability to service, this TV due to a height requirement (cannot service if, TV is higher than 5 ft. from floor) that was never disclosed when TV was purchased. Nor at time of sale when we also paid for TV to be mounted.

My husband and I both have disabilities and repeatedly informed these people (Diversified TV), that we were unable to unmount the TV. Had we known of this stipulation, we would have not opted to pay for it to be mounted in the first place. And to raise a question, if Walmart and all parties connected with service of such items, sell these items which the majority of the time are brought to be mounted, how do those who have disabilities, get properly serviced with these items. If the stipulation is in placed? Being, again unaware of this Height requirement, that was not disclosed at Point of Sale. I feel this is a breach of contract, or a misrepresentation of services, if you purchase an extended warranty on an item, in addition to the manufactures warranty, only to find when said services are requested, there are stipulation that weren't mention at time of sale.

It has been very disheartening process in addition to dealing with unprofessional people who seemingly, will hide behind a policy that needs to be revamped and revised. Shame on Walmart, Visio, Diversified TV and everyone connected with this idiotic policy, that doesn’t provide allowances for those who have disabilities. Or unable to physically, remove a TV purchased. I have shopped at Walmart for years and never dealt with a travesty of this multitude.

Comment (0)
20

I need someone to contact me in reference to my visa prepaid debit card I can not get a resolution or any kind of help from any representatives at 8779374098. I have no been able to use my card or get my money off of it there has also been transactions made that was not made by me and I do not understand how because they put a block on my card on feb. 2 due to suspicious activity and was suppose to mail me a new card which I still have not received. I called on feb 16 to see what the status was on my new card and checked the balance of the card and it had a zero balance and it should of had 178.00 dollars on it. The hold was put on the card feb 2 I have not been able or made any transactions since then I asked that the hold be removed back on the second and they informed me they could not do that I would have to wait for my new card. I have spoke with three or four different reps and I have asked all of them to let me speak to someone that is higher than them so I could get this resolved and I am always told there is no one else I can speak with. I need to be contacted by someone who can help me get my money back and problem resolved I do not want to have to take further actions. Your help is greatly appreciated thank you.

Comment (0)
20

In canton Tx our Walmart allows ad comp but in this last week 4/2/2013 they have refused to match meat ad prices says its losing them money . They have not advertized this change they have not put up notices any where that can be seen by the public .CLERKS have to tell the customer as they come up to pay .It has made hardships on some families losing that since they don't know before buying they are going to pay another price. Walmart should advertise it on TV like they do the low prices they say we get

Comment (0)
20

A couple of weeks ago Toys R us offered a xbox 360 bundle with kentic for $99. The same bundle was offered by walmart for $249. I had my daughter take the toys r us ad to price match this at the Harrisburg, IL walmart. They took 10 different employees to decied the free item in the box was not the same as in the toys r us one. Instead of the 2 yr free xbox live as in the toys r us, walmart bundle only had a 1 yr card. My daughter explained this was not an issue for us, as we do not have the internet anyway. The rest of the package was exactly the SAME! The employee who removed the bundle from the case even stated it should have been price matched and that walmart just did not want to lose $150. I am very upset about this. I am a divorced mom that works two jobs to support 6 people. I try to make my checks last while still trying to get my kids something nice for presents. Thank you for your time in looking at this matter. I have shopped at walmart for years and never had an issue with their price match policy before.

Comment (0)
20

I order a 50 Pc box Of Walmar cooked chicken on Wednesday for Saturday. I called before picking it up and was told it was ready. I didn't check it. Set it on the table ihe box for the party as the people went to the bottom for the large pieces of breasts they noticed they wer all dark or burnt. I were totally embarrassed. I couldnhave serverd my guess anything without checking and relying on Walmart to do the right thing, I gavc them time I called ahead before picking it up they could have correceted this problem if they wanted. However this store is so Ghetto they just don't get it and complainting to managers do not do ant good. I think it's all about the money not the customers. The store is making they don't care about customer satisfaction. I feel I should be compensated for many of reason it sad when a disable person have to travel so many miles to another Walmart ooutside of their area for good customer service and just better services. Walmart on Rockside need to Clean up their Act. Stop Acting Like GhettoMart

Comment (0)
20

I went to Walmart in harahan louisiana on November 2nd 2012 to purchase a battery for my Mazda mx-6 they sold me the wrong battery I needed the 58r-3 n they sold me a 58-3. when I got home to place the battery in my car I noticed it was the wrong one bc my post were on the opposite sides of the purchased battery. So I drove back that same day n told them they me that a store on Loyola in Kenner Louisiana had it they called and they employee said they had the correct battery.

So I drove over to Kenner Louisiana to swap out the batteries. When I got there they had the same battery that they sold me the first time which was the wrong one. I told the manager that was working that day about having to drive that far when they told the employee from harahan that they had the correct battery and really they didn't. So they sold me an alternative battery that would work. But it turned out being to big for my car.

So again I drove back to harahan Louisiana Walmart which is closer to my home to return that battery. They sold me a battery that was the same size just a few amps smaller. I needed my car to run bc I had to work. So I put that battery in my car after a week the battery started smoking n spewing acid. I went back to Walmart in harahan and notified the manager there about the problem I was having he told me it could be a defective battery or my car had wiring problems which I didn't have any problems with my previous battery.

So on Monday November 19th after I got off work I went back to harahan Walmart to see if my correct battery came in. Which it hadn't so he checked another store and again refered me to the Kenner Louisiana location. I asked him would my car make it to Kenner from harahan he said it should well while driving to Kenner. I made it about 2.5 miles from the store and the battery started smoking a whole lot and smoke started entering into the car through Thermidor and through the dashboard and my wind shield wipers started going off and if I let go of the gas they would stop if I pushed the gas they continued slinging across my windshield. And then my car completely shut off.

Leaving me stranded with my kids on the side of the road. I called my brother in law to see if he could take me to the Walmart to swap out the batteries. When I put the correct battery in my car it would not start I had my friend who works on cars look at the car he said from when the battery malfunctioned it short circuited my work g system in my car n would cost me a good penny to fix it all. I spent at least 5 hours one day driving back and forth for a battery and then because I was sold a battery that was defective I now have no means of transportation. I am one dissatisfied customer and am upset that me and my kids had to ingest the fumes from a battery that was defective which was purchased from Walmart.

Comment (0)
20

I am from Ark and I knew Sam personally, in fact my father had a chance to go in with him when he started the Wal-mart stores, but unfortunately he did not have the money to help Sam start it. I have been in Wal-Mart stores in Hawaii and Alaska and all over the country, but the one in Durango, Co., meets the cake. The manager is a snob and will not speak if you speak to him and the shelves are empty. At the first of the year, I thought well, it is just after Christmas and the shelves will fill up, but they have been empty this whole year. It makes no difference what the department is, there is going to empty shelves. My grandson and I go quite often and we always visit the toy section and it has been so empty this whole year that he cannot find any toys anymore.

What is the problem? Get rid of the manager and hire some good help. Most are very unfriendly. You had an assistant manager last year from La., or miss or down in that area and he was great but of course he is gone now. The Wal-Mart store in Farmington, NM, which is close to us, has alot friendlier employees and a nice manager, and the shelves are full. Seems like since Sam died, the stores have just gone to pot and this one is the worst. Worst manager I have encountered, worst and most unfriendly employees I have encountered and worst customer service. All they do behind the counter is talk about their lives, instead of waiting on customers. Sam would be disgraced by this one and probably disgraced with what his kids have done with the stores. And your captcha is ridicilous.

Comment (0)
60

The last five times I have went to Desloge Walmart in mo. there is only four people working the check out lines in the whole store. This is a super walmart with over twenty are more check out lanes available. The lines are backed up so far it takes me up to 15 min. to finally get waited on. It looks like the mangement would see this and call more help to open up more lines . There are up to 10 people waiting in a single line. This is even on a Friday. This is a very sad way to run a store and makes loyal customers like myself go to other stores and shop. It might be saving money on help but they are losing in the long run.

Comment (0)
20

It took 40 minutes to change one tire. And it took 3 hours to change 3 tires. Then on top of it all their workers were dancing around and talking instead of doing their job. There needs to be a new manager bc they whole auto department is a joke. They manager waun even said he coulft get a lugnut of my impala. I left and got it off with no issues. .. but that place is a joke and needs some new employees and managers.

Comment (0)
20

store:940 operator#00008387 register #8 date Oct. 20, 2012 id# 7DNNP8B5PJT

When I got in line to check out, I was third in line. Which is pretty good, I was happy. Started getting checked out, the cashier wanted to place my bag of potatoes and oranges on the floor. I told her that I didn't want my food placed on the floor.She replied that she has no where to put them but on the floor. I told her i didn't want my food on the floor, just give me a minute and I'll have the rest of my stuff on the belt. She replied that she was going to put my food on the floor because she has rate of speed and she doesn't have time to wait. I just let her know I don't my food on the floor. She placed the two items by her register and continue checking me out. I also had cokes,water, shower chair that i left in the basket with bar codes up . I asked her if she could scan these items. She ignored me. I asked her again, she ignored me again. So I asked her if she would scan these items i can put some bags back in the basket. She became more huffy and scanned the items. She began scanning items she had already scanned. I told her she had already rang those items up. She said how am I suppose to know. I didn't reply. when I finished checking out total $267.38 and a cashier with a severe attitude. I went to customer service, put complaint in to customer service manager. The manager said she would talk to her. I just believe that a customer no matter how much or how little they spend they should not have to be treated like they are a inconvenience by the last person you come in contact with.

Comment (0)
60

I have been shopping at Walmart now as long as I can remember. I have lived in Maryland, Virginia and now North Carolina. The Hope Mills Walmart store is without a doubt the worst I have ever shopped at. First it was never having any 10 pack value size Pop Secret. Now I have started going to the Food Lion to get that. I have been looking for Quaker Oats instant Oatmeal large size and they have been out for a week now. Popcorn seasoning, same problem. I really enjoy Walmart service and prices, but if I have to keep going to Food Lion because my store is lacking in the ordering and stacking department, I might as we4ll get all my thing at the Food Lion and save some gas.

Comment (0)
60

On 5/1/13 I talked to a service rep at the walmart auto center inquiring about getting an oil change. He informed me "We're not busy, bring your car in and we'll take care of ya." I handed over my keys at 4:45 p.m. and they didn't get the car back to me until 6:40 p.m....almost TWO HOURS later!! I inquired after 40 minutes of my car still sitting in the parking lot as to how long it would take and the rep told me about 30 to 40 more minutes. About 6 p.m. I noticed my car was no longer in the parking lot and then FINALLY at approximately 6:40 I get the call that it's ready. I just got off work, I was dirty, tired and hungry and I wouldn't have brought my car there if I'd have known it would take this long...especially after I'm told "we're not busy, bring it in." Poor unacceptable service. Rockford, IL. Walmart located on West Riverside Blvd.

Comment (0)
20

I was at the Wal Mart in our local area on Sunday (17 July 2011) around 6:00pm. While the cashier was rining up my purchases there was a black lady (20 - 30 years old) on her cell phone and every other word that came out of her mouth was f---. I was very irrated with her cussing that I asked the cashier if she could call her down, I had my 8 year old granddaughter with me and these young children already hear enough in this day and age.

Well the cashier said that she couldn't, well I told her that I could, and I politely asked the black lady to watch her lanuage, she told me that I didn't need to be in her business, well how can you not be in her business when she was talking where everyone could her her lanuage. The cashier called CSM, well the CSM (man) came over to the cashier and I told me he couldn't do nothing about it, I told him that people have been arrested for using lanuage like that. Well he told me that we both had to be quite, well I didn't agree with him. But still no one cared if this black lady was cussing or not.

Now I can understand why we have so much rascism in the world against younger black people, people like her don't have no respect for other people.

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60

My son and I have applied numerous times at our local wal mart in Nashville Arkansas and each time that we check on the status of our applications they claim that it is not in their system and that they cant find it any where in the system and we know that it should be in the system unless they are deleting it out of their system in order not to hire us, this seems a little like they are discriminating against us wouldn't you say, they seem to be hiring people off the street that look nasty and dirty with long hair and beards and i thought that was against policy why would they do something like that?

it is just disgusting to go in the store and see older men with long hair and beards on the sales floor looking nasty and dirty, and its not because of the job. i am very upset that we keep applying and get no response from anyone, in fact i applied one time and one of the assistant managers had enough gall on his face to tell me that they didnt have a place for me because i talked about inside store matters inside the store and that i was rude to customers which is not true I never talked about store matters to anyone and i was never rude to the customers.

in fact i had several customers that i had when i worked there before ask me when i was coming back because they missed me being so kind and nice to them does that sound like someone who was rude to customers and talked about store matters inside the store? oh yea the assistant managers name is Thad Keith and i tell you now he is rude to his employees and the customers too, i have seen this with my own eyes you might want to check into this matter and also the hiring procedures in that store thank you

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60

I had a dissatisfying experience at my local Walmart Supercentre today. I went to the Kodak kiosk to print out photos using the Facebook connecting option. Upon looking through my photos, I've realized the photos from my iPod failed to upload onto Facebook. I noticed a new option from the kiosk saying I am about to sync photos using WiFi. I had to download the Walmart photocentre app on my iPod. Because my iPod doesn't have data, I tried to use my mobile hotspot on my phone but it wasn't working. I tried searching for WiFi on my iPod and found networks under the name "Kodak."

I asked the lady working at the photocentre for the password but she did not understand. She kept telling me to follow the instructions on the screen, and the screen was telling me to download the app. I told her i didn't have access to internet and i kindly asked for the wifi password again, but she said she wasn't allowed to give me the password. Knowing this was partially my fault, I left. Luckily there was a McDonald's inside the Walmart with free WiFi.

Unfortunately it wasn't working, the employees there told me it stopped working for a few days. Unhappy, I continued my shopping at Walmart and bought other things I needed. The line up to check out took a long time, as there were only two cashiers. After checking out, my cashier did not help me put my items in my bag. She pushed aside my items and gave me a bag and expected me to bag my items myself. She continued checking out the other customers in line.

After leaving the Walmart location and arriving home, I've realized that I was missing an item that was cashed out and was on my receipt. I believe it was lost while the cashier pushed my items aside and probably missed one item. This Walmart is not close to my home, making it inconvenient to drive all the way back to complain about my experience and the purchase of a product that I didn't receive that was only worth $2.88 + tax.

I have been a loyal customer throughout my years of living in Canada, and have never had a shopping experience as horrible as this one. Through many misunderstandings and confusion, I think I deserve an apology and maybe some store credit for the money I spend on an item I did not receive. Thank you for taking the time to read this.

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40

After spending at least 45 minutes to an hour shopping in my favorite Walmart on the Troup Hwy in Tyler, Texas.... I head to checkout and am in disbelief. There were two checkout lines and the lines were so long, they had to curve and break to let people passing by thru.

A very nice gentleman went and spoke with the manager and told him that three registers just closed leaving only two open and a LOT of people wanting to checkout. The manager's response: "It was time for them (the checkers) to go home".

Seriously? My frozen products would have been thawed by the time I got to checkout. I took pictures of the lines if your interested. Myself and a few others just left our buggies and headed out the door .... which is what everyone should have done leaving the manager to stock everything back.

This is not acceptable customer service. I live in Jacksonville and swore I'd never go back to that Walmart. Now, I'm wondering if Brookshires, Save-a-lot, The Dollar Stores ..... would be better. I think I will give them a try.

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20

This complaint is not your usual complaint, it is not about any employee, the employees I run into are nice people. I don't buy pet food at Walmart anymore, why you ask, because you are always out of the cat food I need. This has been going on for a couple of months now. I shop at the Lavale Walmart in western Maryland. Why is this, and no it is not the boy who stalks the shelves. I spend arount 75 to 80 dollars a month on just cat food. I notice you are loosing your edge on price also, of course it makes no difference, because you don't have the Mdse. anyway.

Oh and by the way, I just pick up the other stuff I need where I get my cat food. So what ever your reasons are, I hope you are happy, and spreading out on the other Mdse. to make the shelves a little full, is just compounding the problem. I normally let this stuff go and not say anything about it, but this has been going on for months. I think you have fallen into that retail trap of trying to save labor costs, problem is, you loose all the way around. It takes years to build loyal customers, but a very short time to loose them. Thanks for letting me get this off my chest.

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60

The check out lines at the local Walmart are outrageous! I think it is absolutely wrong that Walmart has successfully forced two major supermarket chains out of business in the area but can't even be bothered to hire extra help to man an additional COUPLE of cash registers. This is Las Vegas. Specifically, 1807 West Craig Road 89032. Prime shopping hours are different here than you would find in other parts of the country. This is a "24 hour" environment. Between the hours of 8pm and midnight, there are usually several people shopping. I am certain that management knows this. There are many times that I have witnessed people get frustrated and dump their potential purchases and walk out. There are also those times that I saw people walk out with potential purchases without paying for them. Who am I going to report that to? I have yet to get that question answered. I would like to see this problem addressed rather than simply ignored.

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20

Two words "totally disappointed". I'm disappointed Walmart would actually take a mutilated box from the warehouse and have it shipped to a paying customer, not once, but twice. There should be a rule allowing a delivery driver the option to refuse to pick up, ship, and drop off a destroyed item on a customer's doorstep. Is this the type of warehouse, shipping service I can expect from Walmart on-line shopping? Isn't there a system in place to verify items being sold are not damaged prior to being shipped to paying customers? With this type of on-line service, Walmart shopping will no longer be an option for my purchases. One suggestion that I would like to make, take the Summit Mountain Media Center out of your in stock items for purchase since Walmart evidently does not have any that are undamaged in stock.

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60

I had an appointment in Toronto. Before leaving for the day we stopped into the Supercentre, 3600 Major Macenzie Drive, Vaughan, At this store I purchased 2 bottle of Scrub Free. At this point I must add we live 3.5 hours away( from the GTA.As we are getting closer to our turn , I mention to my husband that I can smell something , but I'm not just sure wat it is. So we start to unload the car and take things into the home, Where I first sit several bags on the kitchen table. Out of the bag falls the bottle of Scrub Free with Bleach. The cover was not on tight and now there is a large wet spot on the kitchen table cloth. I have it soaking, so I don't know it I will be able to save that or not. Next was our luggage. One look at that and I could have cried.Covered in the Scrub Free with Bleach product.

Racing to get the clothing out, I discovered that my husband lost one pair of drress pants and some socks.I lost one pair of dress capries and blouse to match them and one bra. My next find was the luggage. Tonight I lost an over the shoulder bag and my large peice of luggage. This doesn't even make mention of the trunk of the car. Trying to keep our humor about us, we say the car at least smells clean. I am hoping in some way you are able to help us to replace at least some of these items. I would be grateful and that would go a long way in what I tell people about Walmart and how you help us ut. Thanking you in advance and hoping to hear from you soon.

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60

I was in the checkout line for 20 items or less today and the family in front of me clearly had 30-40 items and I mentioned it to them and they began to remove the few items on the counter. The checkout lady told them they could still check out there with the greater number of items. I said that they had way too many items and was informed that it was Walmart's policy not to turn them away. I asked to speak to a manager who proceeded to tell me that it was rude to not check them out. I asked if it was rude for me to have to allow them to check out when I had less than ten items and he agreed that it was rude to me. However he said it was policy and basically walked away. If you are going to have 20 item or less checkouts, enforce it and make those people go to another line. If you don't enforce it then people will continually violate it because they know they can get away with it. This happened once before and I did not pursue it but it makes me angry that you don't enforce rules.

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20

First: I am a Wal-Mart stockholder and have been for at least 30 years, so you know that I have done well in that department. Second: I am a caucasian male, age 80, retired businessman and life-long Arkansan. Third: This evening, Friday, November 9, 2012, at approximately 8:00 p.m. I went to the Wal-Mart Supercenter on Rogers Avenue in Fort Smith, Arkansas, to purchase ammunition for two handguns ( for which I am the legal registered owner).

Of course, all of the cabinets in the Sporting Center were locked, which is as it should be, and at least three, perhaps four or more, persons were looking at the various items and then looking about for a clerk of some sort. Count me in that last group; I waited for at least 10 minutes and no clerk was ever visible. One other man as he was leaving said if he saw a "blue jacket" he would send them over. None was found. I went to look in other aisles, passed the handy "check a price" scanner (with no provision for requesting assistance) and finally found a lady clerk in an entirely different department. She offered to telephone for help, and I should go back and wait at the Sporting department.

This I did, for not more than 5 more minutes, to no avail. Yes, I didn't buy the $50 - $60 of products that I specifically came to buy, but my wife was able to spend over $60 in the grocery department, and after waiting 5th in line for check-out, we left the store. I am not saying that I will never shop Wal-Mart again ... it is still partly my store! Is this already an expression of the fear for the next four years of Obama's dictatorship? 

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20

The Walmart in Lagrange Texas. I bought a set of rings for my wife on November 19. The lady told they would be in about 2 to three weeks well guess what. They sent the order in on November 28. So now I have to wait. Plus I asked to talk to the manager but he is never there . They told me they would be here so I payed for my daughter to be here from Alaska to give these rings to her mother. But guess what that want happen another thing we called and complained so they going to give me a 25 dollar gift card whoopie do. Another thing the on lady I talked to on Monday November 3 Told me it was sent on next day after I bought them she would never give me her name I asked to speak to the manager guess what. He's not there.

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40

It is amazing to me to see one of the largest chains in the USA to show customers how they appreciate their patronage by having no cashiers to check them out. I am a faithful customer at Wal Mart in Springfield, TN as well as most all of this small town community. This weekend the store was fast heck out on each end and 3 full check outs in the middle were all that was opened. The lines were backed up down the asiles with everyone complaining about having to wait. It is just amaizing to me to see us having to wait so lng to wait. We are a small town and will always shop Wal Mart no matter what. But it is a shame to see our people have to wait so long to be checked out. When I go to Kroger, 1 mile down the road, there is always a cashier standing in the asile offering you to come to their line to be checked out. I guess I am comparing the two stores because I would rather go to Kroger for some things than stand in a long line for my purchases at Wal Mart. I know that nothing will EVER be done to changes things in Springfield,TN I believe that I speak for so many customers that have not ever written a compliant. It is a shame that the people of our community have to suffer the challange we face each and every day at out store. You have us in your cloutches. Congratulations!

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60

Huron South Dakota 57350 Walmart store
Stopped in after work to get Ipod at 4:00 PM no one at electric counter or anywhere around area.
Come back at 5:30PM great two employees are at counter. One is a heavyset guy with black curly hair and black frame glasses. He is behind counter putting some squares of paper into what look like DVD holders. Standing at counter, he gets done with what ever he was doing and breezes past me without so much as a glance. Bear in mind I'm standing so he has to go around me to get out from behind counter. He wonders off to parts unknown without any acknowlegement what so ever. Girl employee on her knees putting cell phone stuff away at same counter. Approach her and ask if she can help me because her freind doesn't seem to want to. She puts rest of things in counter closes the door and locks it. She then informs me she needs to go deal with another customer. What good service. I go up front to customer service to complain. Tell girl behind desk what had happened. She says yep I'll tell my supervisor. Can we say or not. Needless to say I didn't ever get the Ipod I went to get. Blah on Walmart might need to start going back to Kmart they seem to want to help a prospective customer.

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40

While shopping at walmart tonight i decided to buy new shoes for my 2 year old son. I found a pair of light up cars shoes. Of course i had to test them out to make sure all the lights worked and to my surprise they didnt, and they were the only pair in that size. Not knowing what walmarts policy on this type of issue with their merchandise when I went to check out I asked my cashier if they would be able to discount the shoes since one of the lights didnt work. She kindly paged for a csm to come over, The csm came over looked at the shoes and tried them out to see if the lights worked. when he saw that it was just one light that didnt work he looked at me and said "really you want a discount for that?". Clearly making me feel stupid. He looked at the cashier and said " i guess you can give her a dollar off" then he walked away. The cashier was so apologetic for his behavior. I ended up buying the shoes anyways but have never been so mad or insulted by a worker. Personally i think that cashier should get a major raise for her kindness and that CSM might want to think of a new career if that is how he thinks its exceptable to treat the general public. Thanks for listening to my complaint.

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20

I have recently visited the 9 Benton Rd. Travelers Rest, Sc store 4 times in the past two weeks. My wife, who wears a permanent leg brace, needs a motorized cart in order to shop at all. All 4 times there have been no servicable carts to be found at various times of the day. I know from shopping at other Walmarts in Greenville and Asheville, NC that this is not an impossible situation since these store had carts. I also noticed three carts "out of order" for an extended period of time. What is the problem? Obviously, the volume of sales to the disabled is not an excuse. I feel this is a low priority with management, since able bodied people shop faster, supposedly spend more money and are a more desired clientele. If not, make this store step up to the plate and show they value ALL customers. Or is Walmart so big now it doesn't care.

Comment (0)
60

Wrangler jeans have a glued-on lable on the backside of the right leg. The glue used is apparently caustic in nature. After the lable is removed, the area it covered soon bleaches to a whitish color, then disintigrates, leaving a hole. After 2 or three washings and the pp;ication of a patch, the patch itself is now bleaching out and softening. This is happening with both pairs of jeans I bought from you.

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40

This store is not clean, the doors coming into the store are dirty, they don't have sanitize wipes to clean carts. The parking lot is always full of carts in parking area. They don't have a slicer to get bread sliced. I have been there when they were completely out of potatoes, bananas and several other products. The shelves are always empty of several products. I have complained before about this store and also talked to the manager a couple of months ago and Nita Mogus said that she just took over at this location and it would take some time to get things straighten out. But it is worse now then it has ever been. I have been going to other grocery store due to the problems at this Wal Mart

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40

My husband and I were at the stoney creek walmart today at 1;00 p.m and we went to deli and looked for cooked wings as we buy plain wings every other day.there was only 2 boxes of wings out one bbq one honey garlic..We asked the staff member if wings were being made ansd she said there are 2 out and I told her we only eat plain.

She said oh well thats all we have and I am not making any more today.we told her that seems odd because we are here every other day .I said why do you have a sign with prices if you have no wings.we did not get a responce .Now we have gone in on many occasions and the other staff are very pleasant and asked what we would like and told us to shop and come back in half an hour.We felt very offended and cheated out of a nice dinner.

We love the wings but we feel embarrassed to ask again if no plain chicken wings are out on warmer.We were very let down and thought we should have been given a better explanaition.Or for that matter make plain wings while we shopped like other staff have done...Thank you

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40

Today at 4:00pm I was at Walmart Ancaster. I wanted to get a turkey that was advertised in the flyer. There were none out, so I sought out an employee and he told me that they get a few every morning and there are non left again.

Well I don't live close to Walmart and cannot make it there in the morning. So I went to customer service to get a rain check. The girl there told me that you do not give out rain check's on flyer items. Since when?

The she told me that if they only get enough turckey's to put out in the morning that I should come then. What if I work and cannot make, she told me to leave work.

I am not a happy customer, and I don't think I will shop at Walmart if this is they way you treat customers.

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20

My daughter recently had a baby shower and with my suggestion registered at Walmart picking the Tinkerbell and fairies theme. I, myself went to three Walmarts (Leominster,MA, Lunenburg,MA, Rindge,NH) and could not find anything Tinkerbell. Also, when the 30 guests arrived none of them had any Tinkerbell items and all said they could not find anything that she chose. It was so bad that she has about 5 different themes because people wanted to get her items she needed so they chose what they liked. It was poor and false advertising.

Comment (0)
60

I have purchased chicken tenders at the Walmart deli for a long time. One time, I purchased some which were Honey Kissed chicken tenders not knowing that they were Honey Kissed. We had always loved their chicken tenders, so buying more was habit. However, my family and I did not really care for these. Recently, while in Walmart, I decided to buy some chicken tenders and I ASKED if these were Honey flavored. She said No, they were not; however, as soon as I bit into one, I knew they were honey kissed. When I looked on the bag, the label showed these were Honey Kissed Chicken Tenders. I did not appreciate being lied to. I will not be buying any more chicken tenders at any Walmart Deli.

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40

I reported a defect in your new medium pet carrier today, (PTPC22INH 551093977) man who answered t Stout Stuff, LLC only stated how much money they spent and that it passed ever inspection. The gate once opened can fall out of the hinges. TSA and Delta are concerned and considering banning this product for use in air travel. This is dangerous and can be a cause of pet escape, should the door need to be closed quickly after opening.

Pull this product immediately, recall all sold, it is UNSAFE and now you are aware of it.

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40

Im filing this online due to ive called and gotten no response. 3 Saturdays ago around 3 a.m. since its slow. I had specific items with coupons. I have my separate transactions, and I organize all coupons outta consideration for cashiers. Im very pleasant and know the policy. Im well known at this Walmart and have great credibility for following guidelines. As I was letting the cashier know I was placing the items on the belt and told her their is a certain way due to coupon rules.

She got aggravated and started scanning them. I told her she has to wait due to a CSM said to put all competitor coupons with items to do individually. So she waited and clearly had an attitude. She wanted to just get done. I was so upset with anxiety due to 2 cashiers getting mad with having to do proper procedure. I ended up crying from being so uncomfortable and feeling like I was a nuisance. At the end I had manufacturer coupons and competitors coupons. So the cashier was ready for my coupons and off hand said Walmart dont take other stores coupons. I let her know I had the CSM's and a manager assist me with this issue. I waited 30 minutes for verification to go ahead. They told me my coupons are good and I was correct.

They explained the specific coupons I couldn't use. So I let the cashier know this and she still argued and got another cashier, and than the C SM. Let them know its fine. They were similar in the item. They told me I could not with a loud voice, and as rude as can be. So Lisa the assistant manager came over. I smiled to her with respect. She didn't even address me or ask how she could help me. She started complaing about how I cant do this and that. I told her mam are disagreement is not about any of what you are saying. I have been approved by several CSMs and a manager about what you are saying. I even gave her names and she said ohh well CSM dont mean anything. So she didn't even disciss the problem at hand, she flat out said no.

She wouldn't let me talk and let her know about my recent trips and have done this exact transaction several times with CSM approval. She had a extremely rude attitude from the very beginning, I was still trying to remain respectful to show I mean no disrespect. So I said ok than we can just get the items I want without using the coupons she denied. It was not over 8 specific things, but quantity. And not extreme. So when I said that she said uhh no your not. I said excuse me. Are you saying I cant buy my items without using the coupons. She said yes and I started getting upset and just shocked. I said you have been rude and not given me any customer service.

You are just ignoring what I have to say and I have been totally respectful. My anxiety went full blast and I teared up and face got red. She said boo hoo and I said are you serious. What manager treats customers like this. I said 1 more time to fully understand. I said are you really telling me I cant purchase this stuff after 2 hours of shopping in a specific routine to follow guidelines? She said look yes and she is done with me. I asked for a manager. She denied me of that. She said i have my lunch and if you dont leave I will have the cop escort you out and you will never be able to come back. I said I dont care abiut that. This is crazy. Luckily the manager came and was very polite and calm.

She saw I was very upset and she allowed me to walk over to speak privately. She helped me a lot as far as questions and so forth. I told her I was making a complaint and she asked me not to and she would deal with the situation herself. She allowed me to speak everything I needed and agreed. I should of been treated that way. I left and called but no responses my So the cashier was ready for my coupons and off hand said Walmart dont take other stores coupons. I let her know I had the CSM's and a manager assist me with this issue. I waited 30 minutes for verification to go ahead. They told me my coupons are good and I was correct.

They explained the specific coupons I couldn't use. Lisa the assistant manager was tall and black. The cashier scanning products was skinny older and black. The 2nd lady watching was over 50 and white. Walmart in Jax, Fla on Normandy Blvd. The professional manager was black with very short hair. I would appreciate a call and investigation for this situation. This is not a typical complaint. You can call 904 3786647 anytime. Thanks so much

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20

On the day of 11/30/2012 I was fired because I had my safety glasses off for a minute or so, but the reason for that is because in the morning I usually wake up with a runny nose and itching and watery eyes. It was early in the morning when my eyes were watery and I took off my eye glasses so that I can rub my eyes because they were very watery and it blurred m vision. Well it so happen that Loss Prevention Manger Jerry was there and saw me with them off and decided to later on during the day around 2pm, him and Assistant Manager Dan Wolfe coached me and fired me over this issue. I had an employee with me at the time who knew my allergies were bad that morning and also a couple of employees who start with me in the morning who also knows that I am usually always with a cold or something in the mornings. I feel like I was fired very unfairly and I LOVED the job I did. It was in Tire & Lube Express Wal-Mart location 5370 Allentown Pike Temple, PA 19560. I been there for over a year at that department and I've been at Wal-Mart for over 6 years they decided to honor it because I was away in the military and came back. I would REALLY love my job back. I was an outstanding employee being in second for the amount of cars done and worked on professionally and to TLE standards. I also seen unprofessional work being done at the department by managers, not checking for valid driver’s licenses in which on that same day two employees were fired for too, and they have been there for months. One was there for about a year. I see that as unprofessional in their part. Yet I kept to myself and did my job best to my ability and TLE standards. It is hard for me to find employment and working on cars for Wal-Mart was perfect for me, having known all that is needed to know at my department. There was also an issue earlier when I first started at TLE my daughter was born premature and I have told them about it because there were times I had to go the hospital with my daughter and I would call the Wal-Mart call off number and they would count those days against me and because of the I was on a D day. The ONLY time I would call off from work it was because of my daughter’s situation. Other than that I am always there at work lending a hand and staying longer than my end shift to help out and of course for customer satisfaction. All I want is my job back and for Wal-Mart Corporate to view my case. Thank you for your time.

Comment (0)
60

I broke my nose and injured my back this month. I am on social security disability and take certain pills for my disabilities. When I spoke with my doctor he authorized my pain medication early due to my injuries. The pharmacist was on a power trip and called me a drug addict and stated that I was taking to many meds and he didn't care whether I was in pain or broke a hip or whatever he he was not going to release my pills. My doctor called him and told him to release them. When I went to pick them up he lied and said he was still waiting for the doctor. I called my doctor and they said he spoke with them. Then my daughter had called in because he had me in tears and told her he spoke with the doctor and it was handled and then hung up on her. Didn't even give her a chance to speak. This is not the first time we have had problems with him, but I can tell you it will be the last. We spend over a 1000.00 every month at your store. Well no longer. We will be taking our business elsewhere and will not shop there ever again. The pharmacists name was Mike and it is not the first time we have had problems with him. I do not appreciate being called a drug addict or told by him what I can and can't take when my doctor has told me I can. I have been with the same doctor for 16years and he knows me well. I have not had anyone else call in medications for me ever. You have a major problem with this person. I don't know if he is on a power trip or what, but it needs to be corrected. Also other medications we have called in never get faxed to my Dr. to approve. This man is a liar and very rude individual.

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20

I hate the ship to store it is unorganized and unprofessional they have lost two of my shipments and instead of going through and red hopping another item they refunded my money which I don't have a problem with but instead of them trying to resend they take the easy way out. I order a bundle that contained a laptop, laptop case, flash drive, and printer. I got the case and flash drive already but the laptop and printer experienced shipping delays more then once. It did not come in on time so the sent me an email saying my shipment was lost.

Well actually they cancelled my laptop and said they will send it again and refunded the printer at that point. I used this service when they first created it, it was excellent I got my shipment on time I did read some complaint from other customers but I didn't really think it would happen to me. I should have paid the 9or10 dollars and let the professionals ship it. I will not use this service again nor will I use online from walmart because they don't deserve the money they get from shipping it through FedEx or ups if they can not effenifenly use their free service. I will be contacting someone on the phone to see what they can do for my account as in crediting or refunding half my price for what they gave me cause like I said this is not acceptable.

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40

Shopping carts with wheels that have flat spots and go bump bumpity Bump. Most of the shopping cart at the Walmart in Henderson, NV have bad wheels and shake go thump thump through the isles. Shaking the merchandise and the customer. I would think that it would be embarrassing to the corporation that they are to cheap to put new wheels on the carts or provide new carts. Shopping at Walmart is like going to the slums to shop compared to Targets smooth as silk shopping carts. Please do something to fix this problem. It is hard to hold onto the cart as one travels around the store.

Comment (0)
60

Last friday I called all the walmarts located in Foley, Fairhope, and Daphne Alabama as well as pensacola, Pace, and crestview Florida and asked if they carried Dr.Pepper Caffine Free. All stores told me "NO" I live in Robertsdale Al and was in search of the product because my boyfriends 12 year old son was born with congestive heart failure and the most recent thing the Doctors have taken from him is caffine. He is a Dr. Pepper fanatic and I wanted more than anything to be able to get him some to lift his spirits a bit. I first ended up in the Pace Store later that evening and found it there on the shelf and in the Daphne and Foley stores that Sunday and again found it on the shelf. However, at this point, I had already contacted the distabution center in Mobile Al and a local vendor to arrange for it to be brought into a local store the following week, That was no easy task and all of which could have been avoided if the sales persons at these store would have actually checked rather than deciding they didnt want to bother with it. Even if theyu were busy at the time, they could have certainly taken my name and number and called me back. I was very disappointed and wanted to share this.

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60

Why is it that some of these managers have a big head and treat there employess less than human. When you have a 110 pound girl who says she can not climb a ladder with fifty pounds and lift it up over her head and the manager says do it any way there should be some disciplin for the manager but instaed my daughter ends up quitting because this manager does not seem to think safety is a concern .I guess if you have been at walmart for twenty years gives you the right to treat people that way. My daughter has three children and does not need to get hurt because some manager that don't care.

Maybe these managers need to go to school and learn how to treat people before they become managers. It is also weird how 5 people get fired and three quit all because of the same lady does that seem right to you. I shop at wal mart all the time and see how badly your employees are treated there is no reason for that either way people are going to shop there so why treat workers so bad. This womens name is Alma dont know her last name.store number is 5947. I wish you would really look into how employees are being treated at you walmarts.

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60

We purchased a wedding set on March 15th it needed to be sized and we was told thar it can take up to 4 weeks. Well 4 weeks gone by and the set was never sent off. The purchase was made at sulphur Louisiana walmart. Very dissatisfied with the service and will be going today to get a refund.

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20

My niece purchased 2 olay 7 day cream for me. I did not want it so she went to return items. She did not have box, so they told her no return. I called customer service they told me to go to customer service and they would. Went there, they replied she stole it, then did find receipt from last Tuesday. They couldn't find box of olay night moisterizer 1.7oz so said they couldn't refund that didn't have bar code and that would mess up Walmart's inventory.

Then the security guard came and said he would walk her out and will not be allowed back in any Walmart. That's fine, look at my account, you just lost alot of money that I purchase on line. I don't work at Walmart but know enough to go look where product was and there is a tag staying product name and number. I want this item returned and money back. I have know problem not shopping at Walmart, there are lots of stores around here.

For food Western Beef just opened up, prices cheaper, have butchers there and food coding longer lasting than Walmart. Toys, house items etc.. Amazan, Ebay, Toysrus, Target, Lowes etc....

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20

Walmart wireless team has terrible customer service. On 7/08, Verizon introduced tiered pricing for their data plan. In order to take advantage of the original unlimited data plan, i had to place the order on or before 7/07. I placed the order on 7/06 which was more than 1 day before the deadline and I have a receipt from Walmart Let's Talk web site acknowledging the order on 7/06. Later, I found out that Walmart did not complete the order with Verizon until 7/08 which was 2 days later.

As a result, I was given the new tiered pricing for data plan. When this problem was discovered, I called Walmart Wireless and talked to Marie and Amri. They claimed that they were unable to help as the original unlimited plan was no longer available. The only remedy I had was to cancel the order and return the phones. They were no help at all!!! I called Verizon and within 10 minutes, they agreed to give me the unlimited data plan which in essence, covered for Walmart's mistake.

Walmart's customer support team (Marie and Amri) was very much un-helpful. They had their protocol and were unwilling to deviate from the script. I will never purchase from Walmart Wireless again and I will do my best to inform other consumers to stay away from Walmart Wireless.

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60

Was shopping in Wal-Mart store #817 on 07/21/11 and had an unfortunate experience with assistant who's name was Blianca. My sister and I were purchasing socks for my niece and found some that didn't have a price tag. When we asked Blianca for some help she "enquired as to where the tag was" which we felt was inappropriate as we had already explained that the socks didn't have a tag.

We had some interest in some other socks and as there was no evidence of multiple pairs, asked Blianca if there were more in the store but she said no and took the socks from us that we were interested in purchasing despite a slight flaw. We asked if we could buy the socks at a reduced price but she said "No it would not be possible" - she did not go and find out if this was e case.

We were just a bit disappointed in her attitude and felt that itt was way opposite to Ann's attitude (one of your cashiers - who's from New York and who we found very very pleasant) so we wanted to send in our complaint as well as our compliment. Thank you for giving this matter your attention.

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60

On Tuesday January 1, 2013 My fiancee Mick to my 2000 Toyota Rav 4 to the Sevierville Wal Mart to have my oil changed. After the techs pulled my vehicle into the oil changing bay, the door started to come down. One of the techs yelled for someone to get it. That didnt happem. It did hit the back of my vehicle breaking the black visor.

The department manager Joe Parton wrote on my receipt that they would pay for the new visor and that he would call me and let me know what was going on. The part will need to be ordered from Fox Toyota, where I purchased the vehicle. As of yet I havent received a call. So at this point I have no idea when this issue will be resolved. It is safe to say that your company will pay to have this part installed as well?

This really is a serious inconvenience and I shouldnt have to be dealing with this at all. It's quite obvious that your staff is seriously imcompetent. I have heard horror stories about this particular location and now I see why. I do expect to have this resolved quickly. At this point im not sure if I need to contact a attorney or not.

I just dont understand how something like this can happen. It's very obvious that your staff has no regard for your customers and that unortunate. It's because of customers like myself that your employees even have their jobs.

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20

Every time you go to the Walmart in hohenwald tn there is a guy holding signs about one man and one women same sex ..me and my 6 year old went to the store I had to explain about sex to him this is wrong and I said something to the employess and no one has done anything about it could you please contact the store for me and get this stopped a lot of people in this town is upset over this. Hope this takes care of this

Comment (0)
40

I shop at Walmart almost daily, as the location near my home is within walking distance. I am speaking of the Walmart at "Monkey Junction" on Carolina Beach Road in Wilmington, NC. I have been living at this location for over 20 years. Prior to that, I shopped at the small Walmart that was in a shopping center nearby. I have enjoyed having a Walmart so close to me until the past year or so. This location needs to be cleaned up and not only the building but the employees, as well. The store is in serious need of cleaning and some renovations. The employees dress like they are going to a hoedown or taking a trip to the beach, and their attitudes and language are a bit to be desired. Foul mouth employees do not need to wait on customers. Some of them act like they are doing you a favor to wait on you. I don't need that and no one else does either. I have found myself traveling a few miles further now and shopping at Target. The employees are very friendly and it is a lot cleaner than Walmart. I know Walmart is a very big company and I know it got that way because it was a good company for many years. But, they have fallen down on the job and they are letting their customers down.

Comment (0)
60

I purchased a large container of cheddarpasta salad on May 4th. As I was eating the salad on May 6th I felt something going down my throat that was hurting my throat. Thankfully I was able to get it back up and realized it was a thorn like a rose bush thorn. It left my throat very sore. I have the thorn as well as the remaining portion of the salad. The store location was 9248 Parkway East, Birmingham, AL 35206 Manage Arthur Herbert. I will keep the thorn and remaining salad until I receive notification of what I need to do before I pursue futher action. 

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40

Walmart store on Mechanicsville turnpike in Hanover county, Va had improperly call police and identified me as performing the act of pay larceny which I was only trying to obtain help and place door locks which I wanted to place in layaway. The Walmart employee call police and police charge me with larceny. I will take this to court and also file civil suit on Walmart and their employee who improperly provided untruthful information on myself to police which were called to the scene.

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40

I went to wal-mart to pick out some Christmas toys for my kids to put on layaway.I spent about an hour picking out toys to put them on layaway,just to find out each toy has to be at least $15.00 each with a minimum of $50.00 worth.Nothing in my cart was over $15.00 each but i had about $200.00 worth.I could not put anything on layaway.I was so mad,the layaway associate said to leave them and they would put them back up.Upon walking away i hear an advertisement come over the speakers in the store say {walmart layaway a convienent way to pay for items longer,items you want}Well that is just not true!////So,I will take my business elsewhere like toys r us where layaway is free & there is no minimum per item or purchase & you have until dec-16th longer than walmart.Sam Walton would be ashamed.

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40

I purchased a photo book on-line, prepaid for it, and received a confirmation email of the order and completion date. When I went to the Walmart store ( #1702 1000 N. Wickham Rd. Melbourne, FL) to pick it up, I was told by the man at the photo center that my item was not there and there was no record of the order on the computer.

When I showed him the email I received, he called customer service and claimed they told him my order did not go through properly on the computer and I needed to reorder it even though I received the confirmation email. I did this and the next morning I received a call from a different lady at the same photo center stating my item was there the whole time and had been processed on the original date I ordered it, but it was not finished because she did not know how to properly assemble the photo book and had to wait for assistance from her co-worker.

She stated the man I talked to last night had processed the original order, even though he told me that those types of orders were handled through a different company and then shipped to the store when completed. This man did not offer to help me find my purchased item and offered no explanation for what could have happened. He also told me wrong information and directed me to reorder the item, which ended up being unnecessary.

Then I found out today that my photo book is being created by someone who is not trained and incompetent. THIS WAS VERY DISTRESSFUL SINCE IT IS A HOLIDAY GIFT AND THE CUSTOMER SERVICE WAS VERY POOR AND UNPROFESSIONAL. THE OVERALL CUSTOMER SERVICE IS AWFUL AT THAT STORE WHERE THERE ARE FEW STAFF WORKING AND NEVER ENOUGH AT THE CHECK OUT LINE.

WALMART BETTER REEVALUATE THE PEOPLE IT HIRES AND CUSTOMER SERVICE OR IT WILL LOSE CUSTOMERS, MYSELF INCLUDED.

Comment (0)
60

i stood at the hunting section, oct 2 2012, the employee behind counter was not interested in helping me, he only wanted to talk to stock boy. i asked for bullets which i knew walmarts had, but he said we do not carry. this is not the first time either. i am a customer and know more about the products and were they are than they do. and rude some are. several people around here refuses to go in oxford ala. walmart. something needs to be done or alot more will go. when i go into a place i want some one who is courtsey, trys to help the best they can and be honest if they dont know. it is a shame that so many would appreciate a job, and would do great rather than just hang out.hope this is reported to open somes eyes.

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20

I was just at the wenatchee wa walmart. Every time i go there the cashiers cant even say hi they start sacnning your items if they were any slower i could take a nap. They act like it hurts to move at all they are the slowest checkers i have ever seen. It seems when they get a line they move slower. They use more bags that any other place i know. One item in a bag thats stupid i finally said can you put more items in one bag im tired of all these bags to carry in. Come on its not rocket science take some pride in your job and treat customers better they are your pay check. If i had a kmart in my town i would shop there before walmart.

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40

We have 3 walmarts within 20 miles of where we live. Where are all your cashiers? There are times I have waited in line for 30min. There are times when you have to be places,poor health etc this needs to be addressed.o f all the money walmart brings in. Walmart ran out everyone else. Walmart would not get my business if there were a Kmart,kroger target etc. Why have all the check outs & no one to run them. week-ends,holidays,you should have plenty of cashiers. People needs jobs so that should not be a issue. You should be able to go shopping be able to walk up & not wait in a line for ever. My mother had surgery & could not even go shopping because knew she would have to stand in line forever. You need to hire more cahiers. I see a lot of walking around in departments doing nothing but hiding. You want business you should want to help the people.

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60

I won't EVER spend another dollar at the Walmart in Dublin, GA...I found a ladies pocket book in an empty cart in the cart return in the parking lot. I took it inside after asking 2 ladies that i saw walking away from the area, who said that it wasn't theirs. I stopped an emplyee walking by asked if she could take the purse, that I had found in the parking lot, she tried to give to 3 other employees, none of which seemed to want to be bothered with having to take it.

I was a little worried by now that no one would even try to notify the owner.. So i decided to look and see who the owner was, maybe I could let her know that her pocket book was safe. Then the 1st cashier that declined to accept the pocket book, Shouts "Don't let that man go through that woman's purse!", insuating that I was up to no good! Then the first employee that I stopped snatched it out of my hands and took it behind the counter.

If I was gonna do something wrong, I wouldn't walk back into the store, garner a bunch of attention then do it in front of everyone!!! I had serious concerns about whether any them sorry/rude employees was even gonna inconvience themselves enough to try to notify the owner!!! I know that if my wife left her pocket book in public place, that she would worry herself to death until she knew that it was safe! That'll be last time I darken the doors of that store full of sorry, rude, lazy, and inconsiderate employees!!!

Comment (9)
60

Walmart one hour guareentee is false advertisement. I got to the store @ ten thirty. First off they try to thruw to off if you were running late the electronics weren't even in the electronic department, it's like you had to go on a scavenger hunt to find what you were looking for. When I got to the aisle in the grocery department a guy told me that they had already passed out the other 500 TVs and handed me a gift card. I had to pay for the tv upfront that I did not receive, but I was content with that. The part that upsets he has that you MUST pickup the tv where you purchased the gift card. I chose to drive far out to avoid too much chaos. When I tried to contact Walmart to change the shipping placevtheyvtold menu couldn't do so because it was in that stores inventory. If that was the case I would have a tv instead of a gift card. I am very disappointed in walmarts customer service to resolve this matter

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60

I have been shopping at Walmart for years. Part of the reason that I was very pleased with Walmart was there return policy. They stood by the promise of satisfaction guaranteed. Nation wide the Walmart stores would return any item purchased at any Walmart. That is very important for me, my family and friends located throughout the country especially when we are buying for someone else. However, recently we received a gift of a pair of shoes from a friend in Florida.

The shoes were too small for my grand daughter. When we tried to return them to a Walmart in San Jose, California they told us the product was not in their system; even when the Walmart tag with the price was still attached to it. My daughter also purchased some diet pills. She had been taking them for sometime. However, recently she started taking some other meds where she can no longer take these diet pills. They told us they could not return the diet pills without a receipt.

We hope that the Walmart stores will continue to stand by the policy of satisfaction guaranteed otherwise we will be forced to buy less. I just bought my first case of stage one diapers in 9 years to set my babys diaper bag up for delievry in a week from walmart, i get them home and open them up i start putting the diapers in the diaper bag to see that about 7 have no tabs on them.

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20

I went to the Walmart bakery at 5pm on Thursday to order a cake for Saturday; however, I was informed that the last person who worked the bakery had left at 4pm and that there was no one there to take my cake order. The lady working the deli counter advised me to try back the next day and that they would be able to take my cake order on Friday for Saturday. Fearing that 5 on Friday would be late to place my order, I decided to call Friday morning to place my cake order only to be told that they would not be able to have my cake ready on Saturday until after 5, which absolutely does not work for my purpose.

So basically, I'm suffering the consequence of Opelousas Walmart's poor staffing in its bakery department. Had the bakery been open when it was supposed to be on Thursday I would have been able to have my cake. Headed now to Super One to place my cake order. I called them and told them of the situation and they were more than happy to accommodate my needs. And while I'm there guess I'll buy all of my other party needs. Way to miss out on the money, Opelousas Walmart.

Comment (0)
60

this is at wal-mart at york sc.i went in wal -mart with my wife we was arguing a little this women that worked the third sfit came running to us and started crusing me and calling me awife beater she was pushing me and caused me to drop my phone when i went pick it up she started kicking at my phone and kicked my head.she was cussing me she doesn't have the right to be working at wal-mart she didn't have the right stick her ugly ass noise in our affair my wife knows her name and as soon i get it.

i well tell everyone what kind of pepole wal-mart heirs to work in there stores they band me from the store and did nothing to thr smart ass women.i hope and pray to GOD!!! that i don't have to buy another thing from wal mart again my wifr works there i'm thinking about telling her if she wants to stay with me she not buy any thing else from wal-mart the man over the said he didn't know this happen. he told my wife that i could come and shop again in two months i would't step foot in wal-mart again

Comment (0)
60

i called walmart in lugoff camdrn sc to see if they had a set of tires for my car . i was told yes but when i drove 22 miles i was told they could not fine them. so i then asked to call hartville sc to see if they had the tires i was told yes so i droved another 35 miles to their store at the counter i waited in line ask them about the tires they had 6 so they filled out the paper work to have them installed.iwent shopping in the store and about 30mingtes latter they paged my husband name donnie catoe to come to the auto parts.

when i got back there i was told that they could not changed my tires because my car had a sensor to let me know that air was low and walmart would not let them change my tires because they would have to reset the sensors and they did not have the tools to do the job.this took8hours and still no tires .atleast say they could say they were sorry .does walmart know the price of gas these daynot counting my time .needless

to say will be doing my shopping else were from now on .to bad kmart does no have a auto place.walmart has got to big now and dont care about the everyday people anymore......

Comment (0)
20

Hi my name is Renee Washington and I am a true Walmart customer. Over the years I've been to some walmarts that Aren't as nice as others but that has never stopped me from going. On Thursday Oct 11, at the glenwoood, Il location I was shocked at the customer service I received at the customer service desk. I waited in line for approximately 20 minutes. When I got to the counter I explained that I need a money gram and the young lady got the form for me. (At this location the forms are behind the Customet service Desk not in reach for customers).

After taking three minutes to fill it out I waited until the young lady was finished and I told her I had Completed the form and she told me I had to get back in line. I was furious because the line was now seven customers long with one cashier So I said excuse me, I just waited in line for twenty minutes for you to push me to the side and now I have to go back to the end if the line. I felt as I Did my time in that line. She nonchalantly told me that was the rules so I left. I didn't do my normal shopping that day because I felt there was no respect for my time. That could have been handled differently.

Comment (0)
60

I was shopping at the Belle Vernon, PA walmart on Monday October 8, 2012. I had some ads with me to comp some groceries. While I was checking out the cashier told me she could not comp my steaks and called for a customer service specialist to have them taken off my order( she had already rung them up). I informed her that I was not comping steaks that it was in fact a chuck roast. The Customer Service Specialist came over and immediately said we do not comp from Sav-A-Lot stores or Pechins. I said well that is not what is advertised on TV. I asked her if she was the manager and she said no, I then asked to speek to the manager because I am now embarrased. She told the cashier to just give it to me. She did not send the manager over or apologize for any inconvenience. Why do they advertise they will match any price and not follow through with it.

Comment (0)
60

the deli dept. has something to be desired it started out having 1 person in the deli and the line gets longer and longer. waited 40 minutes one day for cold cuts. many people were complainging to the manager at which nothing was done. last week when i went to the deli, i was completely ignored by a woman cleaning the cold cut machines. another employee walks up to her and asks why she hasn't waited on anyone and she said she had to clean the machines. now the line is 4 deep and she has to clean machines. well this person told her the customer comes first and she mumbled something, i couldn't hear what. so he waited on us instead, good employee. it is not getting any better in that dept. been going on for abt 6 months now.

Comment (0)
40

I was in the Weatherford Texas Walmart on 05/05/2013 at 7 am. I was waiting for the clerk to get his opening change drawer set up. I looked up a Sig Sauer M400 rifle while waiting. It came up on the walmart website while looking at it the clerk finished and turned around and I asked if he had this gun and if that was the price. $947.oo. He said yes. The gun comes with a scope. He said he had one and would go get it. He came back with the gun and told me the price was $1127.00 and the manager said the website could not keep up with the price changes and did I want it or not at that price? I thought that was a bad way to do this. They should change the ad before changing the price. Since it was the only one they had and they are almost impossible to get I agreed to this. (The clerk had told me they may get one a month or they may get zero a month and you cant order one you just have to be first come first served). While reading the serial number on the gun he asked me if I wanted to look at it. I did and upon putting it back in the box I noticed I didn't see a scope. I asked and he looked and said there was not one. He said he did not see one on the sale before this. So I did not get a scope which was advertised and in the description and the photo of the gun. I feel this is a terrible way to do business and want to know if Walmart is going to make this sale right. Thank You Ken Scott

Comment (0)
40

Every time I go into the Altus Okla. store there is only a few checks outs open. The lines are back up to no where land. They tell me that they don't make the schedule there. In Altus there is not a lot to choose from. The store is always busy anytime you go in. It makes me not want to go and shop there. My saying is find a line and stand in a line. This past Saturday I was in the store around 11:00 there was only five check outs open. That was all that was scheduled for that day that is what I was told. The assistant manager check me out. When your standing in line for 30min you get to talk to people and they fill the same way. I think the big wigs need to make some changes and get more check outs open. Take those stupid self-check outs and put back more check outs.

Comment (0)
60

I'd like to file a complaint on the photo dept at the Grenada, MS Walmart. The employee wouldn't release my prints to me because they were done by a photographer whom gave me the copyrights. She gave me a disc of prints without her logo on them so I could make as many copies as I wanted to. I'm sorry but if I didn't have the copyrights I never would've gone there and wasted 20 minutes of my time selecting prints and making Christmas cards. I think it's quite ridiculous how I have to have something in writing stating that I have the copyrights. This was my last time to ever use Walmart for making copies of photos or printing any photos for that matter.

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60

I am writing because I get so frustrated when we find a Walmart product/products that we really like and they are discontinued, for example: I bought a Mr. Clean Window Gun (for lack of a better word) about three years ago. It came with a filter and soap. It worked beautifully on our windows and our very large motor home. It now needs replaced and of course Walmart does not stock it and hasn't done since right after I bought it! Then just recently we found pretzel buns in the bakery department made by Marketside. They were delicious and made great sandwiches. Of course they were also discontinued. According to one of the Walmart employees in the Bakery, this is not unusual. This too, was so disappointing and at the same time made us angry. Angry that you are not consistent with your products that customers like! Please do not send me some rubber stamped, canned speech about how sorry you are. That does not solve the problem! Utahna Lemoine

Comment (0)
40

I went to the Walmart store in Dillon, SC at lunch today ( 11:40 Dec. 7, 2012 ) to get a refund, I was about 5TH in line, I stood there 30 minutes and the chasier was still waiting on the same person for that length of time. The other cashier was still waiting on the same person that was in there when I walked in. I just walked out of the store and other people where too, this Dillon Walmart has never been a good Walmart. A lady ahead of me said that this store was a big joke.

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20

They are opened at 7:00 am but I visited 7:35 and no one at service desk and came someone after 5 min and said that they do not do oil change any more for Dodge Caravan 2003 as they don't have filter which is not believable to me as I always get oil change done at this location as it is close to my office.

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60

I attended walmart today with my family. When leaving at the cash I selected the option of cash back. I was slightly distracted by the days events and left the store without receiving my money requested. Upon returning home and searching for the money I realized I never received. I did not sign the receipt (as per store policy)nor did the cashier sign the receipt. I called the store immediately snd was surprised with the response. The representative told me I would have to speak with the cash audit office the following business day and if they found that the cash was over the amount I mentioned then I would be returned my money.

The representative refused to take any of my information and kept re-directing me to call tomorrow. Now I know that the CSM's conduct audits periodically througut the day on the cashes. (my wife use to work there so I have a little inside knowledge). I requested that they review their video and are that I never received the money. The representative told me they do not do that and again stated I would have to rely on the audit tomorrow. Now I'm being withheld from my money because of an error made by an employee and the fate of my money relies on the audit conducted tomorrow.

What if the cashier took the money herself and the cash shows a balance. Not to conformting for me. Anyways I don't know how a store can keep my money as a result of their own mistake. Even if its only for a day

Comment (0)
20

My wife and I shop at the walmart in Lovejoy, Ga. two to three times a week and every time we go there are people outside in front of the Entrance Smoking, Begging for Money, Harassing Shoppers and just down right being disrespectful to shoppers. First off I am a Cancer Survivor and Disabled Veteran and I don't think I should have to inhale somebody else s smoke when I don't smoke, some of these people are Employees as well who are to blame as well and I'm sure there are rules that Govern your Stores but this is not the only Walmart Facility there are others that are far worse which I had the misfortune of visiting. But before I take my complaint to the BBB and City of Commerce, I thought I would inform you first, But it's not Safe any more compared to four Years ago.

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20

I am a frequent shopper at Walmart in Amherstburg and Leamington. I travel from Essex to either store to purchase my groceries. Today I went to both stores for Meow Mix and they did not have any in stock. If it is advertised in the flyer for one week and they is none when you go there, why is it advertised for. This is not the first time this happened. With the price of gas and the distance I travel, I am not a very happy customer. Would you please let me know what can be done about it. Their attitude is something to be desired and they do not offer another product for the sale price of the one that I came in for.

Comment (0)
60

I ordered a straight talk ascend II phone from walmart.com this phone was supposed to work in the area i live in according to the website but does not work. I am upset that i have to spend time running around to solve this problem now. ordering online is supposed to be convenient not a hassle. one of the reasons i made the decision to order online is because your stores seem to constantly be out of stock on the phone selection ( i drove to 4 different stores). this problem should be corrected! I live approximately 20 miles one way from the closest walmart. you have once again done a diservice to your customers. Please tell me how you will make this right to me. My order number was 2677074371068. PO number 355924682. Item number 0061696003470.

Comment (0)
40

I was getting ready to return some things to walmart and was looking at some receipts. Something I evidently need to do more often when I shop at walmart. I purchased a pair of jeans that were on sale for 9.97. The regular price of 15.99 rang up. I told them the price was wrong after a price check they gave me the 9.97 price but when they voided the 15.99 price they turned right around and charged me again the 15.99 price AND the 9.97 price so I paid over 25 dollars for a 10 dollar pair of jean.

Wish I would have caught the error earlier. So strike one for walmart. Then one day I am buying groceries. I was looking at a bottle of salad dressing and wanted to know the price I looked on the ledge and the price where this item was located was NOT the item that was suppose to be there. So I was going to be charged a higher price for the salad dressing because the salad dressing that I wanted was $1.50 more than the posted price on the ledge under this particular salad dressing I wanted to purchase.

Strike two for walmart. One more screw up with walmart and I will not longer shop there. They are stealing my money that I work very hard for.

Comment (0)
20

9/20/11 I arrived at Walmart Sand Springs Ok. Their hours are 7 to 7. At 7:14AM they finally opened the automotive dept. I asked for a oil change and tire rotation and balance. I have the lifetime warranty. I left and came back at 8:30 and my car was outside. I looked at my tires and saw they weren't rotated. Due to the fact we marked them. I went inside and the girl had the keys. I said my tires weren't rotated. She said no they weren't. It will be about a hour. Computer error.

I went back at 9:30 and set and watched the man working on it loaf around . He did everything but work on the car. As we were watching the whole dept. except for a young girl was just playing around. At 10:30 I finally got my car. My self and several other customers were watching all the playing around and commenting about Walmarts poor service in Sand Springs OK. You wonder why people aren't shopping Walmart as much, its for reasons like that. I will never take my cars back there again.Thank you CLM

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20

I made a special 15 mile trip to purchase H&R Block Federal and State software that was advertised in the Sunday paper @ $34.97. It was not in stock nor had it ever been in stock. The Federal and State H&R Block that was in stock was the Premium version at more than $50. If you are going to run a special advertisement, You should have the product in stock. It cost time and money to go after something that is not there.

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40

On Feburary 21, 2013 my doctor sent a prescription to the Walmart Pharmacy in Lithia Springs, Georgia. When I went to get my prescription I was told to have a seat it would be about 15 mintues. 1 hour later when I went to inquire about my prescription, I was told they needed my insurance card, which I gave them. An additional 30 minutes later when I went to inquire again, I was told that one of the prescriptions was not in stock and that it was just ordered and would be in at 12:00pm on Feburary 22, 2013. Needless to say I was upset and frustrated, because I was in terrible pain which is why I had gone to the doctor in the first place. Well I left and returned about 1:00PM on Feburary 22, 2013, just to be told that it would be in at 3:00PM. At this point I am more than frustrated, but I leave and return at 3:30PM on Feburary 22, 2013 just to be told that oh yes it has come in, but it's still in the box that it was delivered in and your prescription has not been filled yet and they couldn't tell me how long it would be. So basically I just left without getting the medication to relieve my pain. I will never ever use that pharmacy again, but I wanted to communicate what awful service was given at that location.

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60

i shop at walmart for most items needed in our home and to my surprise found myself arguing with your sales person about a baby formula ive been buying for 6 months at $24.56 she insisted it was $28.95 . i needed the formula for my baby and i bought it . today my friend went to walmart a different one to buy me some formula she called me confused that the price was 24.56 and i told her it was 28.95 . please tell me what dose this mean ?that every walmart can make there own prices .we are talking 4.00 dollars difference .i guess walmart isn't better than any other place this makes me not want to shop at walmart anymore

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20

So I went to the front desk and asked what the guildlines were and was told toys and most electronics and has to be atleast 15.00 dollars or more a peice and that layaway must be atleast 50.00dollars total! So I went did my shoping and went to put it on and the baby toys I had were not allowed to be put on. Yea would toys in the baby department not be allowed a toy is a toy! I put my whole layaway back. So I guess in your rules babys dont get x-mas!!!!

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20

Have been shopping at our same neighborhood Walmart for years. Today I tried to use a coupon on razors and the register manager would not honor the coupon because the register did not acknowledge it automatically . He acknowledged that the coupon was good and the product was the correct product however that the new store policy prohibited him from accepting it unless the register acknowledged automatically. My coupon was a buy one get one free and ordinarily it is necessary to enter the price manually. However the manager would not hear about it. His answer was no and final. It is a shame.

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20

Re: Mattoon, IL Walmart. I have a few medical problems and don't always know when I will go to the store. I only go every three to four weeks and buy for the month. My husband has a sugar problem and only eats the sour dough bread from Walmart bakery.

At the Walmart in Mattoon, IL and older employee was watching me when I was getting the sour dough bread. She came up to me and asked why I was buying so much sourdough and told me I should leave some on the shelf for other customers . I ask her if Walmart was in business to sell groceries..she said yes..and I said , Well I am a paying customer buying groceries and I haven't seen a sign saying I am limited in the amount that I buy. She gave up and left me alone.

Cosmetics manager also in Walmart, Mattoon, IL. Since I only go to Walmart once or twice a month I have a list to stock up on what I am low on or out of. For three months I have been trying to purchase cover girl foundation and for three months the display has been covered in makeup. It is smeared all over. This month I found someone stocking shelves in the shampoo isle so I stopped and asked nicely if there was a shortage of staff because the makeup section needed some attention.

The woman informed me help had been cut back and she was the only one handling a large area. I told her about the mess and inquired about being out of this paticular item for three months. She said you couldn't get the makeup off of those displays and she didn't have time to get to everything. She was also the manager of that area. Just out of curiousity I went back to the makeup section and took a piece of paper and wiped off some of the makeup from the display. It does come off.

Bottom line is employees were disrespectful...areas aren't being cleaned....stock is not getting to the shelves...so I am deffinately checking out other grocers in the area.....oh and I forgot to mention large sticky areas on the floors

Comment (1)
40

Everytime I buy something at Walmart..it has already been used . I never get new products. I just purchased a shark vacuum for $198.00. It was used !!! I am so sick of bring used items back to Walmart.

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40

After a long wait, the full service Wal-mart on 108th and W Layton ave. in Greenfield Wi., opened. On my first visit, I was shocked at the design and layout of the produce dept. It is as customer unfriendly as any store I have ever been in, dull and uninviting. The shelves were not only messy but understocked, with many of them bare. The customer service area was overwhelmed with guests, spilling into the common area, what a distraction. take a look at the Muskego store on Mooreland Rd. A class act and a pleasure to shop in such cheerful surroundings and displays, how did you get so far off tract? When my shopping list includes fruit/produce, back to Pick @ Save and as long as I am there I might as well shop for the rest of my items on the list. On another note I would like to mention that A bag of lettuce I purchesed last week contained a 3/4" piece of white plastic that appears to have gone thru the shredder/slicer. Also purchased 4# of Fugi apples that were not crisp or tasty as they should be. (I realize that the above is not the fault of the store but the vendors), however some instore quality control would be in order. Thank you for letting me "vent"

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60

I have been a customer of yours for almost 2 years. Never have I experienced what I am about to explain to you. I have one of your Walmart Money Cards in which I have my SSI payments added each month. Today I looked at my card and it was expired. I never received any renewal form or email message telling me my card was about to expire and a new card will be mailed to me. I no Walmart didn't mail me a card because my wife has the same card with the same number and she did not receive her card either. Now when I try to get my money from the atm I can't. I spoke with your representatives and they said the only thing I could do is buy a card at the store and load my money on it. I am VERY UPSET I don't have any money to do this and I do not feel it was my responsibility to do this. I am the customer and I felt my concerns was neglected.

I have to pay my rent and I was forced to borrow money to take care something your company neglected to do. I am so upset!!!!!! I have other cards and they always renew my card by sending me a new card in the mail. Walmart cards didn't get lost, they just didn't send it. I have two cards and neither came.

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40

My name is Patricia Paraham and im filing a complaint on the behalf of walmart not hiring. I have done plenty of applications with them but still being denied. I really don't know what the case maybe. Only reason i could think if them not hiring me is because of my background.

I had no reason ny background was a mess until the general inspectors found out someone was receiving checks under my name and social security number. That's some ion have none to do with. Its not my fault that someone got hold of my personal information and has been using it for other things.

I just thought maybe walmart needed to know this and just maybe they would give me a chance.

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20

A few years ago I bought a Zune mp3 player from Walmart withe extended warranty. I never did get my zune back. I called customer service and they said that it was sent back to me. It was'nt then the manager said that it was UPS' fault and I should call them. Follishly I bought an I Pod mp3 player from Walmart with extended warranty and now the Walmart customer service center is giving me the runaround. I have requested a shipping label which is free and after 4 attempts I still have not received the label. Without the label I cant send the I Pod back to get it fixed or replaced. Walmart loves to SCAM customers.

When shopping at the Griffin, GA Walmart store I found all the items I wanted and checked out getting cash back from the cashier. I failed to ask that the $20.00 cash be broken up in smaller bills and left the line to customer service who was like a parrot that she could not open her drawer to change the $20.00. I asked to speak to a manager and she replied the same "We cannot open the drawer". I replied: Do I have to involve the District Office to get this resolved? The $20.00 came from Walmart's register. The manager said she would have to call her boss and did and then acted like they were doing me a favor this time by changing the $20.00. What idiot is running the Griffin, GA store?

Walmart had no problem opening the drawer to take my money. If Walmart only wants your money and then does not know you and simply says "NEXT", then I can do the same.

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60

Just received a call from "Winner's International sponsored by Donald Trump" telling me I won $750,000 and I needed to go right away to purchase a $350 "reload money back" (not sure if this is exactly whet he said) card at my nearest Walmart or Walgreen. That I needed to do this right away and then call him back at 410-929-8538 extension 7 and ask for David Ershaw. Once that is done the delivery person will be at my door at the blink of an eye to give me the certified cashiers check! The accent was very foreign and clearly a scam. Why would I pay $$ to get $$? I think Walmart and Walgreens need to be made aware of this so that they can alert people.

I went to the walmart today to buy a humidifer for my house. That store is selling bad products. I bought a humidifer today in woodstock, il store, the product was in a box all taped up just like it was new, I got home to open box, was surprised, took product out of box and found out it was a used product, the tank that holds the water was cracked and water spots all over the glass tank and product was dirty, I was realy surprised and disgusted with this from walmart how they are ripping the people off with this stuff and selling it to the people. I will contact the business bureau and other people on how walmart does things in woodstock, il with the people.

I expect a answer from walmart headquarters on this, thank you.

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20

I was in the Walmart store at Gessner and W. Bellfort last night. All the self check out lights were blinking red and the lines were horrible. Not one Walmart associate was trying to help move the lines along. Then a customer got mad and walked out with groceries. I told the customer service person that someone just walked out of the store with a basket full of groceries and did not pay for it. She just looked at me and keep on helping the customer that was in her line. She never even told a manager. This store has low quality stock because everyone it stealing them blind. They do not even care. Really this is what you hire?

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20

In February of 2011 I bought a battery from the Walmart store in Kerrville, Texas that was under warranty for three years. On 11/17/2011, I brought my vehicle in because the battery was dead and would not charge for more than a few days use. They said they tested it, and it was good, so they would not replace it. Since then, I have had to get my car jumped regularly to get it started. I took it to an independent auto repair shop, and they informed me that the battery was dead, and entirely worthless. All I can figure is, Walmart did not want to make good on a warranty that would be up in a month and a half.

So, they charged a bad battery, and sent me on my way. I can't afford to fight Walmart about this, but I firmly believe that I was purposely cheated. I know you don't need my business, but just the same, I can not shop there any more feeling that I have been taken advantage of.

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60

The way that I understood the ad in the paper was if you were in line by 10 pm Thankgiving evening you were garanteeded to be able to get a TV for the pricw listed on sale . I was at the store in the Mayodan North Carolina location at 8:45 pm and the tickets had already been given out. How do you put an ad out like that with a garantee and then several people, myself included, were told we would not be able to get a TV!!!????

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40

Last night 5/5/13 my daughter and I stopped to pick up groceries and a printer cartridge at the Walmart in Buckhorn PA. It took us 20 minutes to get our items and about 45 minutes to get checked out. There were only 3 cashier stations open, even the self check stations were closed. The checkout line was 15 to 16 people deep at each line. Some customers that had just a couple of items were dumping them on the nearest shelf and walking out. By the time I got to be checked out, the manager walked up to the cashier complained about the attitudes of the customers and how she hated her job right in front of my daughter and I. I also wish to complain about the status of the shelves. Most of the items I purchased last night were grocery items, I noticed many of the shelves were bare or had just a few items on them. This is not a one time problem for us, it took me an hour to get someone to voltage check 2 batteries that I brought in and to buy one and get checked out.
We have a Target about 10 miles further away for us that we like very much and have never had any issues at. We do most of our planned shopping there. After last night I have vowed to go out of my way to shop else where. I stop at Walmart because it is close to home; however, convenience, doesn't mean much when you have to wait 45 minutes to get checked out.

Neil

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60

I've my DVD Order Form #1250520 dated 12/27/2012. It was to transfer pictures and videos from a memory card PRO to a DVD. I placed my order in person at the photo center in the store # 1852. I waited 3 weeks to be told that because the latest holidays there were delays in the orders. At the 4th week the noticed my order never made it to their laboratory. It was lost. Since then I've been stopping by every week only to hear that they have checked "everywhere" and they're waiting for the UPS to check their tracking numbers. The person who took my order Mr. Zach has keeping me update of the search also Mr. Dina who has helped me too by making their first calls to the laboratory but I don't see a nearest solution with their kindness.

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20

I went to Super Walmart located at Lockwood ridge rd. & University Pkwy in Sarasota, Fl to talk to pharmacist about my son's prescription however they were closed. I had some items to get as well so I decided to buy them at Walmart since I was there. I didn't feel too good but I only had a few items to buy and then I 'd be going home to rest. I have MS as well as a chronic infectious disease and as I finished shopping I felt sicker & was going to go to ladies restroom.

I decided to go home as I didn't want to be sick in a public place & my medication was at home. I figured that some of my being sick was from not eating that morning & taking my meds on a empty stomach. My legs started to feel really weak w/ leg spasms related to MS. I used the cart for support to prevent myself from falling. The week before i lost my balance & fell hard onto a tiled floor causing injury to my knees & left wrist. I was referred to an orthopedic dr. which I haven't been able to make appt. due to pain from walking & weakness from MS. As I was walking to vestibule (my car was right in front in handicap parking) I was about to put my cart to the side when I was approached by 4 or 5 Security personnel.

I tried to explain the situation but they didn't seem to care about my medical condition & only focused on taking me to Security office. When they took cart away I started to fall at which time they provided a wheelchair however 2 of the guys thought I was trying to run away so they roughly grabbed my arms really hard!! I kept telling them that I was sick & tried to explain my situation but I was ignored. I was also denied access to the restroom . (I have Spastic bladder & bowel from the MS). I was placed in this tiny office surrounded by several workers from Security & the store. As I was sitting there I continued to request use of the bathroom facilities as I felt like I was going to have an "accident". One insensitive employee said to "just there sit there & try not to go in the chair!"

Finally I was asked if I needed an ambulance which I replied "yes". I was having problems breathing & chest pain mostly from anxiety due to my present medical condition & the inhumane treatment I was receiving. I needed to go home, take my medication & lay down. Later on I realized that I was at the start of a MS flare up! I do have previous charges for Petit theft so it was just assumed that I was faking my symptoms in an attempt to get out of more charges which was not the case at all. When the EMT people arrived to examine me, they were told that I was "fine" (going by what they saw on the security cameras) prior to being stopped at the door.

One of the EMTs proceeded to treat me like a common criminal It may have appeared that "I was fine" as I was trying very hard not to have another fall! I was going to call my son when I got to my car to be picked up or I thought if I could rest for a few minutes in my car, I might feel strong enough to go back in.

I was taken to the ER for further evaluation & multiple tests. The ER doctor said that my heart & lungs were fine and they couldn't visibly see anything drastically wrong w/ me. I know my body & although they couldn't see anything I knew that it was most likely related to the MS & a MRSA infection which usually require IV medication. When my son arrived in the ER I requested to go home with him, so I could be in my own house & bed! I would not risk another shoplifting charge as that would mean possible extended jail time & a risk of losing my disability.

I have a son who is going to college & depends on me for most financial needs. If I was to have this charge, it would mean he would have to move out of the apartment we rent & since we have no family here, most likely he would have to move to Calif. w/ his dad,away from everybody & everything he has known for 10 yrs. I am an educated woman who never had any criminal record until a few years ago & I know enough that I wouldn't jeopardize everything for $50 worth of merchandise! I spoke with my attorney who assures me that if I was to pursue this matter, I would have a justifiable case.

I can also provide letters from all the specialists I see re: my medical condition. MS is an incurable progressive disease. I don't know how many more years I have to be with my children & I don't want that time to be disrupted because of incompetent people. I was not aware that taking the cart to the vestibule area, which is past the first set of doors, was considered shoplifting, if you hadn't paid for merchandise. All I wanted to do was get to my car safely without hurting myself.

Like I mentioned, the cart provided support & I used it until I got to the main doors where I planned on leaving it off to the side, inside the store. Also as I was walking towards the exit, I saw one of the security guys watching me so I figured if he stopped me I would just explain the situation to him & it would be ok but obviously that wasn't the case. So much for Walmart"s customer care service! It's a good thing that I didn't drop dead in the store as the security personnel probably would've put my body in a cart & charge me with something!!! Mary Cohen

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60

I am a Wal-Mart customer, I buy beer and cigarettes there this the first time they said I couldn't buy any beer because my passport is a Mexican passport. So what is the problem, I have used my passport as an ID before and they accepted it, but today they didn't accept it. From the Wal-Mart in Fayetteville TN 37334.

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20

The Walmart in Yukon, Oklahoma on Garth Brooks Blvd. Has got to have the rudest employees and worst customer service of any establishment I have ever spent my hard earned money in. Yesterday evening, I got to the Deli counter at about ten till eight and was informed by a man behind the counter that they were closing. I asked what time they normally closed and he said "we don't close till eight but since there are only two of us back here, we are closing at seven". I might note that there were three other customers besides myself being turned away at this time. One lady went and talked with the Manager and he was equally rude and also refused service.

Besides this fiasco, I was also bumped in to by an employee, nearly run over by two guys coming out of some double doors with huge dollies just as I was walking past , I might ad at this point that I am a great grandmother that would have been severely injured if I had not been able to get out of their way in time because they didn't even pause to look before they bursted through the doors, nor did they slow down to apologize when they saw they nearly hit me, another customer saw what happened and asked me if I was ok.

I have spent an average of $100.00 a week at this walmart every since I have lived in Yukon, but I guarantee you, they have my last dime I will ever spend there and everybody in Yukon will know how they are treating people before I am finished with this champagne.

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60

How can WalMart get away with advertising that they meet and honor all competitors prices and coupons, however when a customer goes into WalMart and tries to use a manufacturer's coupon, WalMart refuses to honor it. It is ridiculous that just because WalMart is a huge conglamorate they seem to be able to make rules as they go. This happened again to me today, when I asked to speak to a manager, one was not on duty. I do not believe that, how convienent!!!

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40

We had walmarts striaght talk plan. I cancelled our phones on september 14, 2012. Was told that September 15 the phones would be cut off. Got a bill on October for $17.11. Called to verify that was all i owed and was told it was right end of story. Never mentioned anything about any promotion. Now i get a bill for 75 dollars on nov. 23 that's due dec.03 . Called to find out what was up and was told the 17.11 was a promotion and that i still owe 75. What? I was never told any of that. Why then did my bill say 17.11 with nothing about any promotions. Then they go on to say we received credits for i don't know what. I have no idea what they are talking about. They in no way wanted to here what i was telling them except for the fact that I owe them money. Now I'm supposed to pay for phones that haven't been used since september 14. I think this a total rip off and everyone needs to be aware of what they are doing.

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40

i have used your pharmacy in clinton,warsaw,and now versailles mo. get text that prescription is ready.have someone drive miles to get there and nothing ready.i recently had a heart attack and was life flighted to hospital. iNEED my meds but your staff is rude and does not care.your customer service is a JOKE.i will find a pharmacy that cares.

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40

I have to get this off my chest. We were at the airport in Highfill last night to welcome home a Hero from Afghanistan on R&R. A coincidence of overbooked flights and American Airline screw up’s led our lives to intersect. It began by American Airlines in Dallas sending Him to the wrong gate, causing Him to miss His flight. There were still two more flights to XNA, so we were not overly concerned, simply an inconvenience for Him and His wife. However we did not know that both flights were overbooked. They asked for volunteers: Anyone willing to take a later flight would receive a $500 flight voucher.

Then came the announcement there was, the airline representative said, a soldier on His way home from Afghanistan, and He needed a seat on the flight. It wasn’t a hard decision for two passengers, they volunteered. But as the flight was overbooked by 3, two un-Americans jumped in front of this Hero, who had been traveling for two days, and took His seat. The USO and airline representative repeatedly called for assistance for this soldier. No one else stepped forward. The calls for volunteers may have lasted only 20 or 30 minutes, but it seemed hours.

It was almost unbearable as we stood with His Wife waiting for Him, now delayed for over four hours, to see if someone would step up on the next flight and do the right thing. I had to walk away as more than 100 passengers refused to help. Then it did become unbearable when, in a voice laced with desperation and tears, the airline representative and USO personnel pleaded, “This young man risked His life for our country, and can’t any of you give your seat so He can get home to His family?” Those words hung in the air, and made me feel physically sick. At the same time it made me tremendously enraged.

I could not believe that fellow Americans were so disgusting. Finally this Hero was put on the very last flight, and arrived around 11:30pm. I had trouble sleeping last night; I could not get out of my mind the image of the solider or the voice’s pleading for them. Or the pathetic, repulsive, stomach-turning, group of passengers on that plane who, in my humble opinion, their names should be published so everyone knows what they did. What tops it all off, this soldier personally knew four of the passengers who worked for wal-mart, and refused to help (they should be fired) and wal-mart should be ashamed. They profess to be supporters of our Military? Give me a break.

Wal-mart is "supposed" to be supporting out soldiers but this shows that their employees, upper mangement at that do not!

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60

I was in your Listowel #1160 store a couple days ago shopping i had bought 8 in total tops this winter and 4 of the 8 within 2 washing had pinprick holes all over them and they balled also.I pointed this out to one of your associates and she said i should inform the head of ladies wear of this ,so i agreed to.I was not looking for replacements i just wanted them to have a heads up on this problem with this certain item.But the head of the ladies wear Christine wasn't interested ,she basically told me this happens , too bad deal with it u get what u pay for .Needless to say i was a little stunned along with the associate that asked me to tell her about this .To me this was poor customer service and customer relations .I have shopped Walmart stores before but this new store in a small community is not a store i wo0uld recommend.

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40

I needed to run in the Kimball Walmart tonight around 9:30p.m to get a few items. When I went to check out there were 2 registers and 2 self checkouts open and a line in each one. I stood in line for the self checkout and the manager or whoever she was decided to close all the self checkouts and open up another register. So we went to the other register and stood in line while they attempted to checkout a couple but apparently the register went down. We stood and stood and stood waiting for someone to open up another register! There were at least 10 people in each line and no one appeared to be very concerned. When you have people waiting to purchase your products you need to have someone ready to take there money.

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60

The Big Spring Texas WalMart charges more for everything than other WalMarts and is always out of products. They told us they sold all the distilled water to the local Prison because they could make more money. They could order more for the prison and still have enough for the public. The are always out of products and the frozen food section is a disgrace. They just stack in the frozen food and you can't see the front of the product. It makes for a very unpleasant shopping experience and they are always short of cashiers.

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