Target Customer Service
Rated 1.85 of 5 Stars
Based on 355 Complaints

Contact Target Corporate

Toll free phone number: 1-800-440-0680

Welcome to the Target complaints department for customers. If you have a problem with either service or products at Target you can call 1-800-440-0680. If you would like to contact the CEO, Brian C. Cornell in a posted letter you may address the letter to him at Target Plaza South, 1000 Nicollet Mall, Minneapolis, MN 55403. You may find answer to concerns at the shopping experience page of their website.

Recently, Target complaints have increased due to a data breach where credit card information was stolen. There was also a substantial customer boycott of Target due to a new bathroom rule passed in 2016. Because of both of these items the stock price has decreased and many wonder if the retail giant can compete with Walmart and Amazon long term.

Target Corporation is the second largest discount chain in the United States and operates mostly in North America. You will find home goods, food, pharmacy and clothing in their large outlets. With 1790 stores and over 355,000 employees Target operates 37 distribution centers. It is publicly traded on NYSE:TGT and in 2013 reported sales of US 71 billion and revenues of US 72 million.

Founded in 1902 by George Dayton and called Goodfellow Dry Goods Target opened its first Target store  in 1962 and in 2000 became Target Corporation. Unlike their primary competition Target does not sell fire arms and as of the early 1990’s even stopped selling toy guns that looked real. They do sell colorful gun-type toys. Since 1996, unlike their primary competition, Target has not sold tobacco of any kind. Their motto is: Expect More. Pay Less. 

If you need to contact corporate in another way there are many options. Other forums to share your experience might be in Target Corporation social media arenas such as FacebookTwitterYouTubePinterest.


Experienced poor service? File a complaint here!

Target Contact Information

Report complaints to corporate and get satisfaction

  • Target headquarters address

    • 1000 Nicollet Mall
    • Minneapolis
    • MN 55403
  • Company website

  • 1-800 phone number

    1-800-440-0680
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day

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Top Target Complaints

Browse more than 355 reviews submitted so far

20

While shopping at Target the registers all went down and were not working.
While I understand these things do happen the way management handled the situation only added to the stress of the situation.
While people were waiting in line some of the cashiers just left and no one knew what was going on. Some lines ended up being cash only, again not everyone knew this. Still, other lines were working at a hit or miss situation. Once more , not everyone was apprised of this.
The poor communication only added to the nightmare of waiting over an hour in a line!
So some people were in a line that may have moved while others were told noting is working-all very confusin.
And quite frankly unfair to those , like me, that were trying to be calm and wait. Very poor service-sorry about this is not the right anser.

At the end of it all i was told to take my cart of unwaned items to the customer desk-really after being in line an hour

I cannot see myself returning to Target after this experience

I hope this helps with management training in the future. Having worked in retail I can honestly tell you it was horrible!
Thanks for listening.
,
Rita SMith

60

Went shopping today and the colors of the clothes were off, dull and very few. T-Shirts were limited of basic style and variety of colors. Not, gray,black and no colors like red, pink yellow, lite blue, white & other colors.
Styles were limited set up for all young people--teens.
PJ's limited. Why long legs and not shorts with top and short sleeves.
Lots in store but not much matching in clothing. All ages nd clothes not just teens. I shop at Wedgwood village in West Seattle WA.

20

Target never has enough cashiers on duty....why???? They can't beat Walmart prices so why not provide better customer service ie. cashiers??? Their motto should be "self customer service" not customer service. That is more accurate!!!!

20

I ordered an item on line for pick up at your Springfield East store, pa and it showed it was picked up but I did not pick it up, so I called and was told that the order would be canceled and my package which was for a baby shower on june 1st would arrive on the 30th of may. Still waiting and its May 31st, really wanted the Minnie mouse stroller for a gift but wont have it to give, very disappointed in your customer service, not sure if they ask for Id at the pick up desk but I was even out of town when it was supposedly picked up, and to be told my shipping would be waived and have it sent to my home address in plenty of time to have it for shower and still waiting very disappointing experience with your company sorry to say order number #9052438522761

20

I sent an email to guest.relations@target.com and not sure which is best. I had a disturbing experience with an employee at the Edina, MN super store on York Ave. May 29 at approx. 4:20pm. What it boils down to is that I was made to feel targeted/profiled. I'm an African American professional woman and I was going through the self check-out. The employee singled me out as I entered the area. There were others in front of me and she didn't say anything to them, but me she said hello to me. I know, so what? But typically that's a code for, "I'm watching you." - for Black folks for sure. Before I knew it she came up behind me and was grabbing a makeup bag I was purchasing and proceeded to rifle through it. I was startled and I asked what was going on and she said she was checking to be sure I hadn't hidden anything inside. She said they are required to do that. I've never experienced that before but the real issue is how she spoke to me. She was disrespectful. I told her I didn't want the bag and she took it off my charge, "Whatever!", she said.. She had a very rude attitude. I told her I felt she profiled me, that I noticed she spoke to me, but not the others and she said, "Yes, I did!" and she called security. I didn't want to make a scene with this person (in her 50's perhaps). A young guy arrived. I asked if he was security and did she call him, "Yes." I said, "I'm not here to create problems, but I am very unhappy at the way this woman treated and profiled me." The date and time will help identify the female employee at the check out area. I expect Target to speak with her and to all employees about this type of behavior. My email is more detailed, but I am expecting a response and some action regarding the employee, e.g., re-assign her to duties where she does not need to interface with customers. I expect more from Target, regardless of the location. And quite frankly, Black Americans are incredible consumers and we have definitely supported the Target brand. What will you do for the community in return? If I don't hear back from you, it will be a sign of complicity and I will not only withdraw my purchasing from Target, there are others who will join me.

20

I ordered a dress online, from an associate at the Blaine (109th) store. Was due to arrive in 5 days, prior to my vacation to Aruba. It was late. I return from my vacation, and what they sent me was a baby gate. I had to return it. I then was told I had to order the dress online, as the store couldn't order it for me. So I did. I ordered one dress. When I tracked it, it showed that it was shipping to an old address that I haven't lived at for over 4 years. I contacted UPS, they said to contact the store. I contacted the store, and they told me I had to call them back the next day, as it's only in shipping mode. I called back, the guy said he had everything corrected to ship to the correct address, and I ended up receiving 2 dresses - one to my old address, and one to my current. I spent a lot of time and money tracking these orders, gas to return wrong product, having to go to old neighborhood to get a shipment in error, and ended up returning both dresses just cuz I was so ticked off. I received a $5 gift card from the Target rep on line - but seriously that doesn't even begin to make up for all of the hassle.

20

Sir pleas kind u attention that the weavetex overseas home textile company is located in india in baghpat city and this your partner and this is already in black list. into the company once again harresment today( 24 may 2019) with a worker ,his face doing paint with black colour and than his shoes hang in his nack and walk around the compony this is very shamfull metter.company already in blacklist with this issue so pleas help us........

20

Numerous times that I had ordered something from Target.com, the amount that is posted on the order listings don't match my Target Mastercard bill. This especially happens when more than one item is ordered and/or if the purchase triggers a gift card with purchase. Not only that, but occasionally, the state tax is wrong. The way that they correct that is to place a separate charge of pocket change with only the date of transaction to provide a hint of which order it might belong to. I place an order for two items, then it turns out that they will be shipped separately. Normally, that wouldn't be a problem, but they don't let you know that before the magical order cancelling window closes. Now we have two orders, but they still show only one transaction amount on Target.com, TWO on the credit card account! When you call, they can't (or won't) tell you the separate breakdown; only the total of each that either does or doesn't add up to what charges are on the credit card account. Of course, that information isn't available until after the items show as received. I wish that Target.com would improve things and post the amounts for each shipment separately. Until then, their practices only serve to frustrate me. Every time that I compare my monthly bill to my target.com and target store purchases, it never matches up perfectly, NEVER!

20

Below is an email I sent to Target today regarding their selling of product before release dates. Please see my email to Target below.

Hello,

I am writing this letter in regards to concerns surrounding the early sales of Target Exclusive Star Wars Retro Figures and Board Game prior to the release date . As a fan and a collector of star wars memorabilia I rely on the stores having the product in stock. It has been getting increasingly hardr to go into a store to buy the items because there are never any on the shelf. I also follow many Star Wars collecting pages on facebook. Recently there has been a HUGE influx of members posting photos and receipt images, sharing the DPCI numbers with all members and sharing tips on how to get employees to go into the stockrooms to fetch cases at a time for them to buy. These are not supposed to be released until I believe May 12th, this is for the Retro action figures and I believe the new board game that comes with a retro figure. The problem I have with this is that this is happening all over the US. These so called "collectors" are going in an convincing employees to go in the back room and they are buying a case of (6 Figures) at a time. These figures retail for $9.99 each. These so called collectors are listing the figures separately for $30 or more on ebay, and the whole set of 6 figures for $170-$250 for the whole set on ebay. The sad part is that people are buying them at these crazy prices. The collectors like myself that enjoy hunting them down in the stores now have no chance of finding any at any store. Not only is target losing the business in the toy dept but I know when I go in to the Target to look for toys, I always leave with other items that I need for home. If I travel from store to store looking for items that will never make it to the shelves, Target is losing much more business from me, and I think I can speak for other true collectors, or just that parent looking to buy their kid a new action figure to open and play with. We are forced to look on ebay and pay ridiculous prices just to obtain an item for our collection. I have reached at to Hasbro as well with my concerns. It is sad that companies like target have to police their inventories and I realize that Target is still making there money. It's just the principal behind it all. Why is there a release date if it's not enforced. I would rather wait outside a store for a few hours to be the first to get in on a release date. I have to stores near by where I live. Rockaway NJ and Washington/Hackettstown NJ. I went in to both stores. Rockaway stated that they were sold out and the Washington store, the employee told me that yes they were in the back room but had "Hold For" a customer to be picked up on May 12th. The entire case!!!!!! I called two more stores in NJ, Fairfield and Clifton and was told over the phone that they had the figures but then was told that they were sold!!!!!! I am not looking to get anyone in trouble at the store level, it's not their fault. I was looking forward to being at Target on May 12th before the store opens but I am not going to waist my time. I don't expect you to jump on facebook but there are hundreds of posts again with pictures and receipts and instructions on how to get them. There are even people selling them on Ebay with a note that says "Store is holding them for me" until May 12th. Will ship out to you on the 13th once I bring them home. I know this all sounds silly, it's just a toy right???? Yes, it is just a toy that many people like to collect and share with their kids as well. Now that there are limited brick and mortar stores that have big selections of toys we rely on stores like target to always have the inventory in stock so that we don't have to pay "scalper" prices online. I would really appreciate a response and feedback into this issue. I want to be able to give my business to Target, not some guy on Ebay that is charging three - five times their value. I have been in retail loss prevention for 26 years now. I understand the challenges that retailers have, I truly do. It just bothers me to see companies that have the potential to keep customers happy, throw it all away. We need brick and mortar stores, not everyone enjoys buying online. There is nothing like hunting for toys in the store as I did as a young boy, you can't get that experience online. I would love to hear from someone at Target, thanks for taking the time to read this long letter.

Respectfully,

Ray Fritz

20

I HAVE TRIED SEVERAL TIMES TO PAY MY ACCOUNT OFF IN FULL, BUT THEY KEEP DOUBLING THE AMOUNT OF MY BALANCE. MY ACCOUNT HAD A$300 LIMIT, AND THEY ARE WANTING ME TO PAY OVER $600, NOT GOOD.
I WANTED TO KNOW WHAT CAN WE REACHES ON AS FULL PAY OFF AMOUNT THAT WILL BE WITHIN MY FINANCIAL BUDGET.

I DO NOT OWE MORE THAN WHAT MY LIMIT WAS ON THIS ACCOUNT.
I NEED TO HEAR FROM YOU ASAP, BEFORE I SEEK SOME LEGAL ADVICE.

THANKING YOU IN ADVANCE FOR YOUR COOPERATION
LOUIS CARLOCK, JR
501-258-7789
EMAIL:l-carlock@sbcglobal.net

20

Was in a Target store in Columbus Ohio and was shocked to see pictures of John Legend & Chrissy Teigen
They are two of the most foul mouthed Trump critics using profanity to described him and his administration.
How can you promote Americas favorite store with such wild eyed propagandist.
Really feel betrayed by Target and bet most of middle America agrees with me.

Tom Nastoff

20

I ordered on line this lego set. I received this in my email.

Item ready for pickup
LEGO Super Heroes Marvel Avengers Movie Thanos: Ultimate Battle 76107
Qty: 1

Total Paid
$46.31
Target Credit Card Target Credit Card ****7994
$46.31

By reading this email you would assume $46.31 would be charged to my Target Account!!! WRONG!!!! I was aware if I purchased a $50.00 lego set I would get $10.00 off so I figured the $10.00 was taken off of this lego set. I picked up the toy and also spent another $65.00 at target that day. I noticed in my email I had a 10.00 gift card which I could have used on my $65.00 purchase but I thought it was taken off the lego toy. I called Target Customer service and was hung on twice. I called back and asked for a Supv. which Janelle said she was a supv in Corporate in Arizona and there wasn't anyone else higher than her. All I wanted was the $10.00 put towards what I purchased and not a gift card. She told me to read the rules on Target and that was not going to be done. However she said I could go back to the store and they could apply the gift card. That would be fine if I lived by Target but I would eat up the $10.00 in gas. Very frustrated!!!

20

I ordered 4 swimsuits & returned 3 according to the instructions. I have chatted online twice & finally received a refund for 2 of the items. Today I began a chat & as soon as I completed typing the issue the agent ended the chat. I then called the 800 number twice & regardless of what option I chose the recording continued to say that option doesn't work. I am just trying to get the refund for the 3rd swimsuit & should not be going through all of this.

20

Today when I was in the target store, a very nice associate ordered a women’s top for me because they didn’t have my size in the store. When I reviewed my order via the email that came from target, I realized that the associate had ordered the incorrect size for me. Within an hour of the associate placing my order, I called your customer service number and ask them to cancel my order. The customer service representative I spoke to advised me that she would cancel my order. I asked her (two times) if I would be receiving an email showing that my order was cancelled. She assured me that I would. Three hours after I spoke with the CSR
I still had not received an email showing that my order was cancelled. So, I called customer service again only to find out that my order did not get cancelled and that it had been processed. They couldn’t tell me what happened. They did offer me a $5.00 Target gift card. My complaint is that you need to hire more competent employees in your customer service department. Now, it will be an inconvenience for me to have to return the item to the store. The other ISSUE is that the top was on clearance in the store but when the associate ordered it online for me it was not on clearance. So, they charged me the full price when they placed my order nd then turned around and gave me the difference on a Target gift card. So, I will have to go back to the store and have them order the top for me again in the correct size, at the higher price, and get a Target gift card for the difference.
And then WHEN I receive the top that was ordered today, in the wrong size, I will have to make another trip to Target to return it. I don’t understand why this has to be so complicated! SO FRUSTRATING!!

20

On April 9, 2019 I ordered 4 pillows priced at $19.99. On April 10, 2019 I received an email that the pillows I ordered were now on sale at $13.99 each. I called customer service on April 10th to request a price adjustment and was informed by the rude sales representative that I could not get the price adjustment. When I went to return the pillows on April 11th at the store the sale girl informed me I was within the fourteen day price adjustment time frame and should have been given the adjustment!! Also on March 28, 2019 my online order had all missing items when I received it. The again rude sale attendant did not even apologize when I told him how horrible my items were just rolled into a ball and thrown in a shipping bag not to mention missing items!! You need to be more careful in your hiring process!!! So dissatisfied with target.

20

As a Christian, I find it extremely disrespectful that your target ad shows a picture of a tshirt for boys for fortnite on the back of your ad. In it, it has a picture of a skeleton in an Easter bunny costume. When Easter is a time when Jesus Christ has passed and your company has put a skeleton in an Easter Bunny suit? What are you thinking???? Is that supposed to be funny?? I think its extremely distasteful and this t-shirt should be removed from your store immediately!!! This is not acceptable and I am NOT alone in my thoughts or those that will no longer go to Target!! This was the last straw!

20

I went to north shore target in knoxville,tn. I was picking up items for my niece and put all in bag to carry stuff to guest services while i was distracted on the phone call i was between bulleyes dollar spot and women apperal standing there talking on my phone next i know security came out wont let me finish to shop i went to guest service told them to hold this for her she come to pick it up them when i check out at the register cashier and the other co worker at target made fun of me. That was horrible never shop there before . My nieces has a red card to pick up the purchase and she work for taeget she just got the job. They made me felt like a crimal. So now me and some of our family members and friends will not dinate money to target and pull out for shopping there base on the expirence i could see if i was trying to steal the iteams i was no where close to check out and to the doors and wasnt going to head that way with those items i would of bought them for my neice bit since that happen forget i going let her take xare of it. So i rate target a horrible place to shop beware they assume your automatic a thefts even while you truely not.

20

good day I am a loyal target customer for many years,but lately I been having a lot of problems when ordering online especialy iTunes gift cards, my orders always get cancelled it says a technical problems I called my bank to ask about my credit card and they told me that my credit card is good to use to purchase online I am very disappointed about this situation hoping someone will look into this problem you guys have, thank you wait to hear from someone.
regards.
Sincerely.
SERGIO ABALONI

20

I am asking are you going to continue carrying Mossimo Clothing in your stores? I always shop at TARGET. I definitely hope that you discontinue selling Mossimo Giannuli's designs, otherwise, you will be providing more money to the CHEATS - LORI LOUGHLIN AND MOSSIMO GIANNULI, for them to continue in their bribery ways. I hope you won't continue to be associated with Mossimo Clothing. I'm sure you can find other reputable clothing companies that you can trust. I appreciate your consideration in this matter!

20

I’ve been on phone 3monrhs to pay and fix account on hold a lot customer service notat all helpful hate wasting time put hold on account after I called and called and called to fix no luck !! Use too love target but target is making too much monies to care ! Boycotting target now for a very long long time to bad for target they should of love love their customers like on commercial good bye 2019 March

20

I ordered a light fixture online on 2/14/19 (order #: 1050662308534). It was scheduled to be delivered on the 22nd by Fed Ex. There was an adult home all day but Fed Ex never knocked just left a note on the door saying they would try next day because a signature was required. I waited all day with no delivery. On Monday received box with a random bulb from Target, Called was told to wait a couple of more days. (nothing) Called Target again (case #50067911) was told to wait further and send picture of bulb attached to the email he was going to send me.(never received email). Called today 2/28/19 case # 50141707 was told to wait again two more days and if I didn't receive email to call back.
To date I have been charged for the fixture it has not been delivered and the only thing I'm being told is to wait. What is it that I am waiting for? I hve wasted to much of my time getting no results. I expect more from Target Should I get my credit card involved?

20

My target.com password was reset and not by me. So I called immediately like the e-mail suggested to report. Had 1st agent the told me just to reset my e-mail. I could of done that with out calling. I asked if my account was OK and nothing ordered . He said yes. I asked how do you know, he said o I need your e-mail. I gave it to him he said all was OK. I ask to verify he was looking at my account, I asked what my last purchase was. Couldn't tell me. He repeated my e-mail and it was not correct. I gave him AGAIN my e-mail he said he then couldn't see anything, I just ordered something last week. I asked to speak to a supervisor because I was having my doubt I was talking with a actual Target person. After on hold for 10 minutes a supervisor Britney came on. She "finally" was able to verify my account. Not real impressed with your customer service at all!!!

20

Dear Sirs: Our local Target at 3333 Arlington Blvd, Riverside,CA just completed a beautiful, long overdue renovation. That has been a blessing. The issue is obviously in the management staff and scheduling of stocking shelves. I have seen complaint after complaint on local Facebook concerning how inconvenient, cluttered and lack of customer service from employees. The aisles are filled with carts needed for restocking which prohibits customers from getting up and down the aisles - you can't get at the merchandise. I have never seen restocking during the middle of the day when the majority of your shoppers are in the store. The employees do not seem to be bothered to help customers - just concentrating on stocking. The beautiful new store now is junky because of this stocking issue.

I am puzzled because this does not seem to be the norm for Target. Please have someone look into our situation. Riverside loves this store.

Thank you!

20

Received a set of "Bose" Earbuds from my son for Christmas. Initially they worked fine in early January but problems syncing them with my iPhone & Ipad began while on vacation the week of 2/9/18. Contacted Bose who tried to trouble shoot for close to 2-hours only to be told the Earbuds where probably defective. I was also told that the Bose 1-year warranty expired on 6/20/18 (they would have had to be sold and registered on 6/20/18) which was a surprise as my son did not purchase these from Target until 12/18/18 (see attached receipt). So unless some ones records are incorrect, I can only think that Target accidently "sold us previously sold (used) & returned product". When I contacted Target Customer Service about this matter I was told you only give a 30-day warranty and it was not your problem, call Bose. Well, now unfortunately its my problem as we are out $213.24...

20

Everyone was rude! Rude attitude and was completely clueless only one with their head straight was this nice young woman named Janelle. No one would explain to me what was going on and when I was introduced to the "Store Manager" he was clueless and not helpful. I'll only resort to Janelle she was kind and only one who listened and made a solution to this mess. Needs to be more people like Janelle!

20

Pueblo Colorado - employee Rachel is RUDE! She made returning a cracked phone case (brand new in the box) an extremely painful experience. She treated us, the customer, like WE did something wrong. She has no customer service skills, and we will go elsewhere to shop where we are treated with respect. Shame on Target for having such a person represent your company.

20

In the past I've always went to Target to purchase black hair care they aways had a vast majority of products now they seem to have cut out most of the products that the have purchased. also they have put the hair care across from the condoms . . I will never shop at Target again and will pass this on to my friends and family members .

O

100

Today was a day were I get in great bad moments w/this great company I came to the store it was a young man facing or standing at front of a place that I intent to buy some stuff for my grands. I made signal s to the girl that he speaking to then finally I say please do you mind can I see those items please . them he finally w/ bad actitude spoke to me and move ,Them finaly I get what I want but I still was so piss off with the man n I cama back, I told to one of the employees, to call the manager, and get what, the one talking to the girl about poppy love was him the manager, can we do something about it hes getting pay good money to take care of the costumers, them he walk away from me. first time . this the target by 1750 west 37 place Hialeah Florida. hes a not we'll educate person and less if you see that the customers very wellnew in this place. His name is short but do something about because he may be put this way around . Sincerely Your a 74 years old man, Armando Ramirez if you people, please call him the attention ,and teach him a nice way to treat a customer I know that he thought that I was a only Spanish language but dead wrong , this is my language. English speaking person put this way how many other people he have treat this way dirty way. you got my e/mail if you want to give me a nice apolozie to report this man and MANAGER THAT WHAT REALY PISS ME OFF> ARMANDON RAMIREZ SR<

60

this is not a complaint about your coffee (your flat white is excellent) it is about the cleanliness in your store at Braehead Shopiing Mall Glasgow UK I dont know who you employ as cleaners but the table bases ,floor and along the ledges of the windows were filthy with food stuff caked on

20

Dear Target:

Recently we bought a storage cube, by
Furniture of America, model HFW-1453-6.
The kit has some serious problems.

1. The holes in the blocks for the long
metal screws are too small. I had to
drill them all out. They also should have
been countersunk to accomodate the wider
shank near the screw head.

2. You need to drill these holes, which
are going into a plywood-like material,
perpendicular to the grain. Because they
were parallel to the grain, one of these
blocks split and had to be glued. (I
am waiting for the glue to cure.)

3. I can't imagine one Phillips screwdriver
that would be sufficient for the job, as
the instructions indicate. I needed a #3
for the cam connectors and a #1 (much smaller)
for the cam bolts. Maybe #0 for the door
hardware (haven't gotten there yet).

4. For a high-torque application such as
the long steel bolts (number 4 in your hardware
list) you need to supply something better than
a small allen wrench. I had to clamp it into
a vise-grip to make the last few turns.
Allen wrenches with longer handles are made.

Please contact your manufacturer and get
them to fix these problems.

Best,
Eric Bach
bach@cs.wisc.edu

20

I bought a $100 Visa gift card at Target... Used it a few times until I had around $40 left. At that time I had dinner at Applebees which came to $27.84. Somehow... the $27.84 showed as ringing up 3 times. There was not enough balance on the card for those charges but yet I was able to use the card at McDonald's for $5.88. I should now have a balance of a little less than $6.00. But am not able to use the card and it's showing a negative balance. I have phoned the Visa number on the card. Have spoken to 3 different individuals and their supervisor Jerry. They have all told me I need to fill out a dispute and have read my Yahoo email address back to me ( which I provided.. So that they could send me The dispute form).The first 2 individuals told me I need to contact Applebees about this issue. I did. They searched their records and found they had only been paid once not 3 times... So they could not remove charges they couldn't find. I delayed all this information to Jerry, the supervisor and told him that I had not received the dispute form. I still have not received any communication from the Visa representatives. While, I think it is totally ridiculous to have to go through this much trouble for under $6.00..... It is my $6.00, eand i feel it is being stolen from me. If this issue is not resolved to my satisfaction... I will NEVER buy a gift card - nor will I recommend to anyone else... That they but a gift card from Target.

20

Fraud gift cards was told it was stolen. I was on the target app and target sends me this response with no proof . Target app is not secure . They are aware of this problem and let gift cards to be transferred to another gift card with large amounts . They don’t investigate.

Thanks for taking the time to give us a call on 01/09/18. It’s disappointing to hear about the trouble you’ve had with your Target GiftCard and we sincerely appreciate your patience while we looked into your issue.

After review of the gift card, we don't see any fault on Target's end that would have caused the funds to be spent. Because of this, I'm sorry to advise you that we are unable to replace the missing funds.

We encourage you to visit: https://www.target.com/c/gift-card-fraud-prevention/-/N-lj9kh for additional information on Gift Card Fraud Prevention.

I know this is a disappointing experience for you. While we are unable to resolve the issue as expected, it may be to your best interest to pursue the matter further with your local law enforcement.

Thanks again for your patience with this matter.

Sincerely,

Chad

Target.com Guest Services

20

i feel sorry for your associates, staying open until 10pm on Christmas Eve.
i would not recommend Target to any family nor friends.
i will no longer shop at Target and will take my business elsewhere.
Enjoy being greedy Target!

Mark Stephens

20

I order a jacket for my great granddaughter on 11/26 and was given a delivery date of between 12/8-12/11 to the store in Forestville, Maryland. On 12/12 I received an email that canceled my order. (1021974951723)

In the meantime I ordered the same jacket along with other items on 12/1 to have them delivered to a home in Lusby, Maryland. This order was received on 12/8.

I called to talk to some in Customer Service - waited about 20 minutes and someone picked up the phone and immediately hung up. I called again and waited about another 20 minute this time some answered the phone and as soon as I started to talk they hung up.

What is the problem having orders delivered to the Forestville, Maryland store.

20

well where do I start. I was hired in 2017 for Christmas at Bullhead city. I was Layed off in January that was fine. But at that time I was told that I was Re-hireable so I call back the next year for Christmas and was told sure I will call you tomorrow. I was never called back very un professional .I called again a week later. Was told that HR is only taking messages. So I give a messages asking HR to give me a call back. Again un-professional.I feel that one of the supervisors didn't like me. That is not a good reason. And I feel I should be called back and told why. if I am re hieable. I love Target ! I worked in Redlands Target also for Christmas and they ask me too stay on. But we were moving to Laughlin NV. Redland said o we have one in Bullhead get a job there. So it cant be that I cant do the job. I feel that it is not professional at all.Please give me a feed back

Thank You Cathy Snedeker 2618 Ellis Plantation st. Laughlin NV.89029 or snedeker.cs@gmail.com

20

Even though I did not receive all my 12 gift cards in the mail. I received 11 all gift cards were $25.00. I was finally taken care of 28 hours after my first initial call. And now I only need to wait for the gift card to be sent to my email. Now yesterday morning first chatting on line chat then finally phone number for someone else to take care of it the after all of that she said Some one will get back to you. No one got back to me!! Today the same thing but it took all of the same like yesterday but now a additional 58 minutes on hold and dealing with other people and then THANK GOD when I finally talked to an American! Very disappointed in your service. My husband said next time he will just give me $100.00 not to call!! Very sad and hurt feelings

20

returned merchandise and received gift card for 11 dollars. then shopped store for more presents. got to check out and was told I could not use gift card after being told I could. cashier tried 20 times to make it work, then called manager. after standing 15 minutes I finally left in a huff without merchandise or card. no one,i mean no one gave a care about the customer. I am 75 years old and will tell everyone I know about this scam. shame on target for cheating a social security old person out of 11 dollars.

20

I was looking for a weighted blanket and found that the best prices were at target. I did some research and found they are helpful for those with autism and comforting people. I went to two different stores in Denver to pinpoint this soon to be Christmas gift only to find that they were all sold out at both of them. I ended up driving 3 hours to Silverthorne's location after calling to make sure that they still had some in stock and that it would be worth the drive. I was told that they had 8 left in stock and where they would be located in the store as soon as I arrived. After the drive, I couldn't find them in the store so I decided to ask for assistance. The lady had short dark hair and was wearing a green staff shirt. I asked if she could point me in the right direction, but she replied that they were completely sold out in those three hours that I drove and was very rude and unwilling to help in the slightest. I felt defeated and upset as I was told there were 8 left. I asked if there was any way that there were any in the back or if they may have a different place on the shelves for the holidays. She rudely replied there was nothing she could do and continued to do whatever she was doing. I went to the service desk and asked yet again if there was any chance there were weighted blankets after I was told there were 8 left. The young man kindly replied that they were in stock, but they weren't able to locate them in the store. He came out from behind the counter and walked around the store to make sure they weren't misplaced or in the stock room. He was very helpful and kind. He apologized and empathized with me. He went to go check with another employee who happened to be the obnoxious employee who refused to help me before. In front of me, she said she would not help me and would not look in the system to see if there was any chance she may have known were they were. While leaving I graciously thanked the young man that helped me and mentioned to him that he was the most helpful person. However I refuse to ever speak to the female employee ever again. It was unpleasant and she made the experience and company look awful. I left without a blanket and still have yet to purchase one.

20

I keep calling the Mt Vernon NY store at the number provided 914-530-3000 to see if they have a certain cell phone in stock. Either no one answers the phone when you push the button for any of the options, or the phone call goes thru but someone hangs up before I can say a word. This is not good customer service.

20

I SHOP AT TARGET ALL THE TIME, BUT LATELY THE SHELVES ARE VERY POORLY STOCKED, ESPECIALLY WITH EVERYDAY TYPE ITEMS. RECENTLY THERE WERE THREE ITEMS NOT ON THE SHELF. THIS HAS BEEN A REPEATED PROBLEM WITH THESE PARTICULAR ITEMS. THE PRODUCE DEPT. WAS PRACTICALLY EMPTY!
THE STORE IS SUNNYVALE, CA. HOPEFULLY THIS CAN BE RESOLVED. I OVERHEARD OTHER CUSTOMERS COMPLAINING AS WELL.
THANK YOU

20

Order arrived damaged- soaking wet as the driver who delivered must have either left box out in the rain or dropped in major puddle. Customer service did not believe me- really!! And they disconnected me after I waited for a supervisor. No call back. No return. No refund! I gave more photos to share if interested. Threw out damaged items—- waste of money

20

I ordered several items online (order #1020159816481) on 8/8/18 taking pains to make sure those items were available at my chosen store (in fact, I had to pass on several others, which were not available) because I needed them the following day. I happily went to the store after receiving a text stating my order was prepared. However, upon receiving my items, I noticed that several were missing. The clerk was very pleasant about the mix-up, so I wasn't too bothered, despite the fact that I had to search the store for comparable items (several of which were more expensive than the ones ordered). On my way out, I asked the customer service girl SPECIFICALLY if I should cancel the remaining items on my order. She replied there wasn't a need to do so, as the order was unfulfilled. I didn't have to do anything and my card would not be charged.

Today I received an email stating that my missing items were being delivered to my house (without any say/request on my part). Confused, I searched my email for anything from Target. I found several (in my junk email) and was able to cancel 2 towels I ordered that were not available yesterday. I also found an email stating:

Hi David,
Unfortunately, items from your order are no longer available at your store.
We apologize for the inconvenience. To make up for it, we'd like to offer you free shipping (based on item availability). If you'd prefer to pick them up instead, check availability at a store near you.
You'll need to act quickly. YOUR ITEMS WILL BE CANCELED WITHIN THE NEXT 2 DAYS IF WE DON'T HEAR FROM YOU.

The email also states one more time that:

IF YOU NO LONGER WANT YOUR ITEMS: NO FURTHER ACTION IS NEEDED. AFTER 2 DAYS, THEY WILL BE CANCELED, AND YOUR CARD WILL NOT BE CHARGED.

Needless to say, I did not respond, but the items were NOT canceled. Instead, they are being sent to my home. This is in spite of the fact that I never authorized Target to do so. Why would I want items sent next week that I need TODAY (I have a guest coming into town) and when I purchased replacement items at your store yesterday?

I was in chat, redirected, put on hold , then on the phone with one representative and then another (who was also pleasant) for about an hour (in total) and nothing was truly resolved. I was offered a prepaid label to return the items or told I could take them to the store when they arrive (which will be on different dates, so I'd need to make more than one trip), but declined.

Your system is seriously flawed. Several mistakes were made by your corporation. Why your would online system state that items were available when they were not? Also, when I specifically asked if I needed to cancel unavailable items on my order at your store (which could have been done easily) I was told not to worry. Things would be taken care of and I would not be charged. Instead the exact opposite occurred . I did everything a Target customer should do, but am being forced to pay for items I do not need and no longer want. Anything short of a refund for those items is unacceptable to me. If the money is not refunded to my PayPal account in a timely fashion, you will have most certainly lost a once loyal customer to your competitors.

David Casey Hickenbottom
619-955-2264

20

To who it may concern.
-I am over 80 & do not look 21 but I was forced to give my idea in order to buy French Champagne @ Palm Coast FL store. I refused.
-If this is Target policy it sucks, disgusting stupid nonsense. The one who drive that kind of policy is a pure idiot.
I see no reason to give my ID to Target, in fact you are stealing ID info's for sale to any for marketing.
-I will never go back @ Target.

20

Every time I go to the Shakopee Target for the past 3 months, the shelves are bare. Every time I am there I have to have someone go to the back room for stock for a certain item or 2 or 3 or I leave with my list not being completed and have to run to your Competitor, Walmart. You are losing business at this Target. Corporate needs to step in and make some changes, soon.

20

While shopping with my 2 kids. We were followed an watched by not one L.P. but 2. Then had an associate on the next men's pad watching us also. The most uncomfortable experience ever. Especially when I choice the garland texas location, because it's nicer. An to have a guy circling around us pretending to shop. An the other just standing behind fixtures watching. Just shows me even though we didn't have big baggy clothes on nor I was carry a big purse. Our behavior wasnt that of a shop lifter. That just being brown was enough to be followed. An the manager really didnt seem to care. But somehow she understood. Before i even told her what the problem was. Hmm i dont shop at target alot through out the year, Until Christmas. Not this year, ill do my Christmas shopping online and at walmart.

20

My wife and I do about 80 percent of all our shopping at target.We don't normally have complaints and if we do customer service at the store we are at fixes it on the spot but today saturday august 18 I picked out a toaster Cuisinart CPT-180,i found it on line and the price says 54.99 and roseville has 2 in stock woodbury has some also.So we went to the roseville store and they had some but the price on shelf says 64.99 ,well we checked on our phones and it does say 54.99 but there is an employee close to us so we asked him and he said that was common but to go to customer service and they can honor online price .We purchased this toaster for 64.99 then went to customer service all of this was at roseville store,the person looked it up and said price was 64.99 and there was nothing he could do,so we returned said toaster went home and ordered it to pick up at roseville store tomorrow for 54.99 ,wow what gives?Two trips for a toaster because you won't honor online price when I'm there thats crazy. Please let me know if for prices online are only good online,I may start trying amazon if your prices are only good with stipulations.
unsatisfied customer Richard Kohner

60

I placed an order of $167.73 on 7-19-18, I received all of my items but my 2 pk of Cat & Jack pull on pants gray and blue both in one bag but were 2 different sizes an 8 I needed and the others a size 10 too big for the grandson. Order #1020047975172 I tried to get help on chat that I sat for 8-10 minutes waiting and then I was disconnected!! I could not get back on chat, it would not go through as I tried numerous times to no avail. I purchase on line with Target every few weeks if not more and it seems every order something is damaged or missing and I am truly getting frustrated. I have had really great customer service until this issue and I love Target but will stop ordering if I can't communicate with someone. I prefer chat over calling as I have anxiety on the phone and I also order on line because I do not drive. With this situation I would just appreciate having the blue pull on Cat & Jack pants in a size boys 8 resent to me. One last complaint, the packagers need to be refreshed on how to pack a customers items properly. I have received a large box(in poor condition from the drivers) that has had all my products just dumped in be it food, clothes, cleaning supplies etc, any and all in one big box. This is more than likely why I receive damaged goods. I have written you a book, please know I am a loyal Target customer and as of now I will continue to shop with Target. I need assistance with my minor clothing issue. Thank you Sincerely, Gaylien

20

Just went to see if a charge was removed from my card at the customer service desk and the person was very rude to me. May have been a manager in the southington ct store on 4/17/18 at 10: 19 am. Kept insinuating that my card must not be active. Didnt listen to a word i said and then she doesn’t apologize for the inconvience no thank u have a nice day.

20

horrible experience with purchase online. I ordered a bakers cart online and given an approximate delivery date of 2/15. Then on 2/10 @ 8:51 I received an email stating the product had been delivered. I was home all evening, so I knew I had not missed the delivery. Upon calling I was told they showed it had been delivered and that I should call back in 2 days if I still had not received. Thus I called back and was then told that I had to wait until 2/15 since that was the date of to be delivered. I called back on 2/15 and was told I should contact the police department since I hadn't received and it showed it was delivered indicating it must have been stolen. How in the world could I report something stolen that I never received? It is unbelievable that Target expects their customers to file reports and track down shipments that they are responsible for getting to their customers. Disgusted with this experience of online shopping from Target I asked for a return and will never purchase from Target online again. Very poor customer service. You have just lost a customer and I will be passing on this debacle to everyone and anyone that will listen. It's a shame because I am one of your best customers.

60

Hello,
I was employed in November of 2017 with the Aberdeen SD Target store. It was a fantastic experience. The store and the people are great!! They asked me to stay on past the holiday and I said yes but things took a turn for me and I moved to Sioux Falls SD. I asked what to do to work possibly in the Sioux Falls Target and they Aberdeen store assisted me. I applied with the Target in Sioux Falls SD. On January 18th 2018 Courtney phoned me and we talked about my position there and she said herself or Zach would be getting back to me about my schedule. I said great as I would be moving January 20th 2018. I advised I would have open availability. I than received an email saying I did not get the job. I called Target & spoke with Zach. He informed me that was for outside applicants and I was indeed employed there & he or Courtney would get back to me with a schedule. After 12 days I finally received a call from an employee about a schedule. I by than had taken another better paying job as I thought I was totally forgotten about. I like other bill paying adults need to be working as soon as possible. The Target employee I had spoken with apologized and said they just had no one to work last week and it was kind of crazy! Needless to say I was not impressed as I was waiting for them to call me that entire last week and I could have worked since I pulled into town January 20th! I was so confused. I was than told Courtney or Zach would be calling me. That never happened. They must be truly unorganized at this store in Sioux Falls. I am a very good employee and worked very well with the employees in Aberdeen. I was very hurt by all this. I than went into the Target Store in Sioux Falls to find my W-2. I went to the service desk to find an employee by the name of Saige having a not so nice conversation with another employee right in front of me and another guest that was at the service desk trying to be helped by another gentleman that I could tell was very uncomfortable by the entire situation. When you are reprimanding another employee I think it is more appropriate to take it to the back room and not right out in front of other guests and employees. In the end, I was called by Nancy from Aberdeen that my W-2 was sent back to Aberdeen and the Sioux Falls store terminated me without ever calling me or talking to me....EVER!!! I am so very disappointed in the Sioux Falls Target store I cant even tell you. I had such a great experience at the Aberdeen Target. The people and the look of the store far out ways Sioux Falls South Louise store by far. Like they say, you always remember how people make you feel and how you are treated. Sincerely, Tamara Knoll

20

Tried to access the Target website, but was not able to do so because google wanted me to use "their" internet browsers. Not a fan of google or their ads. Guess I'll not be shopping at Target, either on line or in their stores. Joe

60

Poor inventory control. At least the last three times I have been to your Willowbrook store I have been unable to purchase generic Benedryl Allergy Tablets in bottles of 100 or 300 tablets. I had to settle for a package of 24 tablets. This last time I had a few minutes after check out so I waited in at customer service so I could ask the person when do they get the shipments of 100 or 300 in. The answer I got was "I don't know.", not "Let me check" or "Let try and find out".

So today as I was preparing to fill my medicine dispenser for the week, I sat there scissor in hand cutting them out of the bubble pack. As I feed them, plop into the generic Benedryl bottle. I don't have the finger strength nor dexterity to push them out on the package.

Henry Grimme
Cell 630.220.5260
Feb. 3, 2018

20

I purchased the Star Wars BB8 on 12/24/17 at the Culver City Store(2632). When my son opened it on Christmas, to our dismay it did not work. My son was very disapointef. I was given the run around when I went to return it. I received contradictory information from customer service to supervisors. Eric in guest relation said, “ would send me a 25.00 gift card for the inconvenience which I yet to receive. Customer Service was Horrible! Hopefully target will improve the guest experience.

20

My daughter bought a juicer for $63 and some change. Unfortunately, she left the store without the bag containing the juicer. I called several times and was told I could come in and get a new juicer, but it wasn't in stock. I then asked them to just refund the money because my husband had bought the juicer at another Target store. I was finally told, that they couldn't do anything for me. The previous managers were so nice about it and tried to help me, but the last one I got pretty much told me I was out of luck. My family and I shop at Target AT LEAST once a week and have never had an experience like this. We would like to be refunded for the juicer since we did buy it at another Target. I thank you for your time and consideration.

20

order number #9018002799218, was the wrong chair, The chair was sent back with instructions that we could not re-order until they received the return chair. The next day we saw that there was a chair coming, which was the wrong chair again. They have received the chair back that was sent to us, but refuse to give me a credit back because I am assuming the other chair was sent out. We finally got them to stop that chair from coming and I have no idea where this one is. I have called every day and receive no answers except I will receive an email in 24 hrs with my credit. There has been no credit and no email. I don't feel I should be punished because your people sent out the same chair with out us ordering that. My next action will be calling the better business bureau.

20

On Nov 24,2017 at 6:15 am we arrived to purchased 2 apple 8+ phone, we were told at the time that they were making appointments and ours would be at 8:40 & 9:00 that evening! Also told that was the only option. We came back to the Mays Landinf store at 8:30pm as instructed...we realize that the time was iffy...things happen...however when we arrived there were 2 customers being helped and 3 more waiting. After 45 minutes I interrupted the chatty associates to ask about appointments come to find out everyone in line ahead of us that were now being helped didn't have appointments...she finally got to my son at 10pm, told us it didn't matter if we had appointments!!! she finally got to me at 10:30pm at 11:20 we got asked to leave because the store was closed!!! Still no phone!!! We were there over 3 hours and they helped 4 customers ahead of us that didn't have appointments. I had paid for my phone and had to returned at 8am on Sat.25th to a very unhappy manager who didn't have any idea what had happened the night before...he called the associate and asked why they were not taking care of customers with appointments. Really unacceptable treatment!!!!

20

I was at the target on Albemarle Road in charlotte today 11/24/2017. I went to clock section of the store, I could not believe the clocks the store had. There was not one that was a AM/PM clock radio with an alarm. I know the generation of today use their cell phones for everything, but it is not conceivable that the seniors who still use alarm with AM/PM clock radios are not even thought of today by target. I don't think I'm asking for a lot for you to carry some AM/PM Clock radios. This is a growing concern as I have been to Targets clock section before but thought that it had gotten better, NOT. I am so disgusted with Target, to say the least YOU HAVE LOST A CUSTOMER. Thanks for what you do not do or carry in your stores.

20

Dear Target,

It saddens me to leave negative feedback, but Target.com needs to get its integrity back. As a middle class consumer who has a young family, I choose target for my household shopping needs and have always trusted that I would receive the correct items in a timely manner. My recent experience has me doubting if I will ever order online from Target.com again.
On November 6th, I decided to start my Christmas shopping and placed an order for 5 items and they were shipped in 3 different shipments. Shipment 1 and 3 was received shortly after, but shipment 2 showed that it was shipped but I never received it. Seven days after the expected delivery date passed, I contacted your customer service via chat and received the UPS tracking number and told to inquire about it from them. I contacted UPS and their system shows that the package label was created but that the package was never picked up for shipping yet. Again, I contacted your customer service and this time I was told that my items would be shipped to me. Well, the replacement items arrive with the 3 remaining items from my order…..except I was shipped an incorrect item.
For Christmas my daughter is going to get the Little People Disney Princess Castle. Did I receive that toy? No, I received the Little People Sit and Stand Skyway instead….a boys toy with cars. At this point my husband calls your customer service and both associates at level one and two are incapable of sending me the correct item. When I ordered the castle, it came with a promotional item of the figurines that accompany the set for free. I was told that the only thing that Target.com can do for me is to refund me once the incorrect toy is shipped back and I would have to return the promotional item and purchase that for an additional twenty dollars if I wanted it.
So let me get this right Target…you lose my order in transit, then send me the wrong toy…and somehow the customer is the one that has to go to the trouble of sending back the wrong toy, find the Disney Castle in store now that it is the day before Thanksgiving and you want me to pay twenty dollars for something I got free for placing the original order in the first place?
You see, mistakes happen, I know that and normally I am very reasonable. Both my husband and I have worked in retail management and have all dealt with those crazy customers that want something for nothing. I’m not that customer, but at this point I have a wrong toy sitting in my living room, I have to spend more time trying to track down a new one to buy and you have done nothing for me. All I want is the correct item, but apparently that is beyond your customer service staff. Target get your act together because middle class families like mine are your bread and butter. If I wanted a hassle, I would have chosen to shop at Walmart.

Sincerely,
Amber Hossbach
Akw962@gmail.com

20

TO WHOM IT MAY CONCERN,

My name is Sharon Atwell, I am a loyal target customer, who spends my hard earned money at your stores on a regular basis. The reason for this email is to inform you of the very poor and awful customer service I had to experience at your store recently. On 11-13-2017, I went into the Philadelphia West Target location to purchase a few items, which turned into the worst experience ever.

On this date I purchased two items that were both on the clearance rack. Once ready to check out, I explained to the cashier that both items were on the sale rack and the one item had no price tag on it. The cashier went to find a supervisor to assist me with this matter, she brings over a gentleman by the name of John. I explained the situation to this gentleman and he responded to me ‘So what do you want me to do, it’s not my fault that the item was misplaced’. His response made me feel very awkward, and uncomfortable. I explained to John that it may not be his fault but it’s certainly not mine and I don’t appreciate how he was speaking to me.
I asked to speak to someone higher than him. John went to get another manager by the name of Paulette. Paulette disgusted me with her customer service. She immediately said to me, “ I refuse to discount any items because they were misplaced. This is our policy and if you have a problem you can take that up with Target’s corporate offices”.
Paulette never once greeted me nor did she give me the opportunity to speak. Paulette also refused to give me her name and title. As the customer, I do not and would never speak to someone in that manner. I felt as if I were being belittled and chastised.
Paulette truly embarrassed me by speaking and raising her voice at me. The very nice and pleasant cashier had done everything in her power to assist me even by giving me Paulette’s name. She also apologized about what took place. Although it was not her fault, I was very appreciative of her being sympathetic.

I understand that we are all human, and things get thrown around. I was very understanding and nice to your staff. To be treated like that is really bothersome. If my children had been with me and had to listen to the things that your staff were saying. I wouldn’t have been as nice. I did continue to purchase the items but, was and still am very disappointed and angry about what had taken place.
Again, I am an very loyal customer and I only want to be treated fair. Hopefully this email can shed a little light on the disrespect that goes on in Philadelphia West Target location.

Respectfully,
Sharon Atwell
(267) 285-6888

20

I went to the target in Baltimore West to shop with friends I went to buy juice it said 2 for $5 i went to the check out to pay for my other items it rung up a different price the cashier Called the manager she called someone to check the price she said the item was I had to buy two to get that price it was not on the on display the manager said are you mad because you did not get the promotional discount unprofessional and very rude to say something like that to a customer this was my first time coming to this target and will be my last

20

Earlier this week, I was at Target store in Gurnee, and this guy who works there by name Kevin (must be a new guy) spit down as I was walking by and his spit hit my shoe. He glanced where he spit and walked away quickly before I could confront him. I again visited this same gurnee target store later this week and found out his name.

20

Cartwheel app had a 10%off on an Xbox game. I purchased the game and when I went to check out they said it was not the right version of the game. I read and reread the cartwheel coupon and no where on the coupon does it state any particular version of the game. It only states the name of the game.
When I brought the facts to the cashier and the in store customer service personnel they were dismissive and rude.
Will be sending a copy of this complaint to the BBB and will be spreading the information over every social media avenue at my disposal.
I have been a Target customer for many years and have overlooked many issues I have had in the past. But when I feel a company is trying to cheat me or use dirty tricks in marketing ; that company no longer has my patronage.

20

The layout of the new target Ridgedale women’s Ware and accessories is the worst in the city! I ran into day to look for a scarf for a birthday gift for a friend, and after asking for staff people came up empty and the ability to find a scarf. No one could find them in their computer, no one could direct me to where they were in a department. Eventually these for very nice people found me a manager who told me that scarves were now scattered here and there a monks the clothing department and they no longer have a scarf area for us to look at and compare and shoes thoughtfully for ourselves or others. I told her I thought that was a poor Choice for shoppers, and that I had no interest in looking through the teen department, the women’s department, the children’s department to find all the scarves in the store so I can find the perfect one to give us a gift. And she stuck her nose in the air and said well that’s not how we do it anymore. I went to Nordstrom. Target has lost my business. The assumption that shoppers have nothing but time sashay around target looking for an accessory here… Or there… or maybe at the other end of the store… and that nobody knows or is able to direct you to the proper place… Ridiculous! And if I can’t find it what I want to Nordstrom, or Macys, both of whom have nicely laid out stores, there’s always Amazon where I can see everything in one place. Bye-bye target.

20

I went to the target store in Clackamas Oregon I went to customer service to price match an item that was on sale at Walgreens, first I was told they would only price match one item then I was told they wouldn’t even do that because now the Walgreens website said sold out on line but still available in store. When I asked to speak to a manager Brittany identify herself as the manager and said they would not price match. When I said that was not my experience with target and I was going to file a complaint she said go ahead. I am done being treated so poorly at target. This is the second bad customer service I have received from target in the last couple of months. The first at the mall 205 store in Portland Oregon was so bad that I will not shop there again.

20

Ordered a car seat for a baby shower and due to hurricane Irma, was unable to pick it up on time . Didn't have power or internet for several days. Showed up to get it and was refused the item because it wasn't picked up immediately after delivery. I didn't even know it was there hence the email sent during lack of power/internet. Item was sitting at the customer service desk with our name on it and was told that I had to reorder it. Reordered it and still don't have it. I emailed the CEO and his secretary with my frustration and never got a response. Called customer service again and was told that I would have to wait for it again again that I should have picked it up on time. Was also told that the store can't resale the item despite it sitting in front of me. I have never been treated so bad and feel that they do horrible business! Beware of who you deal with.

20

I recently purchased an item online and went to the parma location to return it. The associate was extremely rude and unprofessional, I don't know why they would allow her in customer service when she obviously hates her job and thinks helping people is a burden. I wanted to return an item and was greated by a sigh and an eye roll and told that I'm giving information on how to return things online so they don't have to at the store. The item I was returning was the wrong size and was not sold I'm store for me to exchange. When I asked her if she could assist me in helping me reorder it online it was the end of the world for her. She said she had no way of doing that and I was on my own and it was my fault for not getting the right size in the first place. When I asked for a !manager she was just as rude and looked at me like how dare I waste her time with this issue and started laughing with the associate as I was walking away and calling me ignorant. Again how is someone like that a manager. Also any other store I go to they have kiosk for customers to order items in the store. How are people without computers or smart phones expected to order your products online. That is really discrimination. I ended up going to another target to return the item and bought it at kmarf because the associates were able to order an online item off the register for me without me having to put my credit card information online. I am truly disgusted with your company and will have a hard time every stepping foot in your store again. I was a loyal customer spending $400+ a month on average there but cannot continue to go somewhere I was treated like this.

20

I went to the Target store today in Auburn California to shop with my WIC checks. I got every single item from the WIC allowed labels from the store. When I was checking out, one of the items I got rang that was not "WICable". I was beyond surprised because I saw that the item had the WIC sign underneath it, it had exactly the same amount allowed by my checks. So, the cashier called someone to help. Meanwhile, she rang another item that was also denied by the WIC program. So, at that point I had 4 people at my cashier trying to figure it out what was going on. This lady Denise had someone over there to check if I was lying or not, and the guy that went there to make sure I wasn't lying told her that there was no WIC sign on the items I've got. I knew I wasn't lying, and went there myself. I met the guy at the aisle I got the items from and he talks on the phone with Denise, "yeah, there is a WIC sign in here, it shouldn't have any problems, I don't know whats going on. Im sorry I really didn't see it". Im sorry but I don't believe he didn't see that. Anyway, as I come back, there were two other costumers being checked out by my cashier while my items were there. I was already extremely embarrassed that those people were being part of that whole mess that I didn't even ask to be part of.They couldn't even bother to have my cashier on hold while the problem they caused was being solve. As I pack my items which I did in a hurry, I just wanted to leave there, I got one of the items that wasn't checked out so the cashier grabs it from my kart and said that wasn't checked, all that with two people behind me watching the whole thing. Denise didn't offer to change the items, instead she was still denying the fact they made a mistake and refuse to apologize, all I wanted to do was leave that store ASAP. I decided to comeback to get their names to file a proper complaint, to my surprise, I find out that Denise wasn't that manager, and the store manager watched the whole thing and didn't stepped in to make it right. So, I tell him about what happened, he said he knew it but he was ready to leave and put the blame on me saying I probably got the wrong item thats why it wasn't accepted. Denise comes in and AGAIN tells to my face there wasn't any WIC LABEL ON the products I had and leaves. The manager which I beLive is called Andrew I am not quite sure, said he was sorry he didn't meet my standards that night, because according to him, everyone has a different standard (I am still trying to figure out what he meant by that) As I turn around to leave I noticed that a costumer was recoding the whole thing on her phone, to make things even more embarrassing. So, just like that I had the worst shopping experience of my life. At Target Auburn, CA.

40

The holiday commercials with the little girl and the target dog are airing like crazy this time of year. Where in the world did you find this girl? She had to be one of the most annoying children I've seen in ages. Those giant teeth! I'm sorry but thumbs down on this holiday campaign. She's too annoying to watch.

40

I never complain about Target, but now I have to, and is the worst ever store experience in my life. While begin our adventure for Black Friday shopping, we start going to Target store before it even open on Thanksgiving Day. Guess what, the nightmare just begin.

As soon the store open we are the third guest in the store, soon we heading to what we there for, electronic! As advertised on the Black Friday AD, we going to shop for the Beats Solo 2 Wireless Headphone which sale for $119.99. But unfortunately, door buster deal is just a total disappointment for us. Not even one available at the store, even though we are among the first guest at the electronic department inside target store. Oh well,it is only 6pm, I told my daughter still early, let go to another Target store to get her the Headphone.

As we travel thought 6 different Target store, from Brooklyn, to Staten Island, and then New Jersey. Not one store has them, don't even know what to do now for my daughter. While thinking for solution, friend of my called, he is shopping for the same thing and he got better luck. He was shopping at Best buy looking for the same headphone and they were out of stock as well. But Best buy store somehow offered my friend the Beats Solo 3 Wireless Headphone for the price of the Solo 2, as a substitution.

Wow, maybe I can do the same for my daughter. But my friend told me Best buy sold him the last two Solo 3 Headphone. Okay, I told my daughter let go to the Target Store in Jersey and try to see I can get her some substitution from Target Store. It is when the nightmare actual starts. As I got to the electronic section, first I still try to see they have the Solo 2 Wireless, of course they don't. So I asked can I get a rain check? The Target sales rep gave me an unforgettable respond,

"Are you stupid or something? Nobody give rain check on Thanksgiving". My god, what's wrong with this Target team member? Since they are so busy I can't find another sale rep, I have no choice and patiently ask the same guy more question, only because it is for my daughter. I asked, do you have any kind of substitution for that Door Buster deal? The answer is very simple and straight forward, "No!"

I tried to clam down, let me try again. Sir, I see you have two Beats Solo 3 Wireless Headphone on the shelf, I understand that it is the new version of the solo wireless headphone, the original price is the same as the solo 2, will you able to offer me that as a substitution? The reply is " let me tell you something, no way, take it or leave it".

I can't control anymore, as I am about to respond, my daughter is holding me tight and crying. She said, daddy I am scared, lets get out of here. So I just walked out the store.I am very upset about the Target Store experience. First, how come no store has the Solo 2 Wireless Headphone in stock as advertised, not even one? It make no sense. Second, as the Target Store didn't make appropriate measurement, didn't even offer rain check or any substitution when asked.

Third, and the worst, what kind of people is this as a target team member? Is it the way and language to use? I didn't able to find the name of that person, I will, and I will takes this further, as of now, my daughter don't even want to go to any department store, she is afraid and worried it will happen again.

20

I shop at Target Stores a lot and tonight I was there and bought a pair of gloves (getting a little chilly out) The gloves were 30% off and when I got to the register to pay she rang them up at the normal price. I told her they were 30% off! She said that I needed an app on my phone to get the 30% off. I told her I don't have a smart phone just a flip phone. She said that I couldn't get the discount then. The lady behind me in line was nice enough to let me use her app an I did receive the discount but I shouldn't have to do that.

I am retired an on a fixed income an I am not getting a smart phone. There should be some way the cashiers can take care of discounts when customers don't have these type of phones. I guess that is what I have to say.

20

I applied for a red credit card today 11/28 around 12:30 am. I was approved, with a confirmation number. I reviewed a credit card # as I was going to purchase some Christmas items online Cyber Monday. This afternoon when I went to make the purchases I was unable to. I had a notice there was technical difficulties and I would receive a response in 2 weeks. I have attached both emails.
This has me very very upset. I had my hopes up and then you blew them up. That is very very unkind of you to do this.

I went ahead an purchased the one item on my MasterCard as my grandson had his heart set on it for Christmas. The other items I will purchase elsewhere. I do love your store but will refrain from shopping there unless absolutely necessary. I am not upset if my application was denied. I am upset that you approved my application and then took it away. Shame on you.

20

Please be careful with Targets delivery promises. I ordered Christmas lights from them yesterday for store pick up the same day and waited all day for the lights to come in. I called the online orders this morning who told me that it was the stores fault and the store said it was distributions fault because they could not handle all the orders. They said they will try to fill the order in the next 24 hours even though their website still says I can pick up the items today and even gives me an aisle number in the store. I asked to speak to a Supervisor who also is not available for 24 hours.

40

While I am extremely happy about the fast delivery and the overall quality of the kidkraft kitchen I purchased last week for my granddaughters birthday, I am extremely upset that the kitchen has missing pieces. This is my second purchase from this vendor and both times the item came with missing pieces. To add insult to injury you can't call someone at Target corporate and have the parts replaced you are required by Kidkraft to fill out a claim. This is unacceptable. I purchased a brand new item I shouldn't have to fill out a claim to get parts that should have been included. Missing are two of the stove knobs and the two over the dishwasher just below the sink. Please make this error right asap. Also, if you are going to make your customer jump through hoops you should disclose this information prior to any purchase.

20

Today, November 23, 2016 I was at the Target store in Hanover PA - 31 Wilson Ave. I tried to purchase the Beats powerbeats2 wireless earbuds for the online sale price. I was told by the sales associate in electronics I could not do that. So I went to the customer service desk and asked if they price matched there online prices and was told yes they do. When told I was trying to purchase the Beats he told me they couldn't price match them. I said you just told me you price match your online sales.

He then become rude and ignorant and told me that they don't have to price match nothing. I was trying to price match the online sale price and use the cartwheel app to purchase the beats earbuds. After being disrespected and treated like garbage I left the store disgusted on how I was treated at this store today. Totally shocked that there is a sign at the customer service desk that says, only to be told that Target doesn't have to price match anything. Not sure if I will be going back to this location anytime soon, and will be letting people know how I was treated.

20

I visited the newly opened, small Target in Hyde Park on 53rd Street in Chicago. I am very disappointed that a section of about 5 feet with some shelving is all that has been devoted to pet needs. This is crazy - Hyde Park is filled with pet loving people, so you will be missing out on sales. There were 4 options for cat litter on the bottom shelf. Tidy Cats Instant Action was not there and it is one of the most popular brands in larger Targets. Hardly any cat food. Overall, the pet section is a joke. Please consider enlarging this section. I was so looking forward to going here and now I won't be.

40

I purchased a microwave from the Target Store located on 2701 Castor Ave. Philadelphia Pa. It was late when I got in and left the item I purchased in the car overnight. The next morning when I brought the items in. One of my staff opened the microwave and sat it on the counter. In moments she was calling me cause she saw roaches coming out the microwave. The microwave had finger prints and residue that allowed me to see it was not new. When I called the store I was told to bring the items back, I refused I was not putting it back in my car. I offered the store manage the opportunity to come get the microwave, he declined. I was referred to call corporate. After speaking to 4 people finally someone was helpful and took my information. I admit I was very upset and frustrated.

I had to have my business exterminated and my car. About a week later I saw a roach in my car. I contacted them and I was told some would be in contact with me. I called Target Insurance claims department for a week and no call back. I had to rent a car to get my car exterminated serval times. I finally spoke to a claims representative who wanted me to send receipt and pictures, but offered no solution. I was told he would review the information and get back to me. This problem has been going on for weeks. It has been the worst experience ever. I feel target is inconsiderate and care nothing about their consumers. I have learned that roached hide in dark places and cars have many cracks, vents and small places that allow them to hide.

20

I visited Target on Hwy 280, Birmingham Alabama on Oct 29 2016. I visited the restroom and the conditions were unsanitary. I went to guest services to make the store aware. Another lady went to report it as well. Before I left the store, I returned to the bathroom and the only think that had been done was one trash can had been emptied. The uploaded pictures reflect how the restroom looked after the complaints had been made and time had passed to rectify the problem.

I went back to guest services and asked for a team leader and was asked if it was about the bathroom. Important note---the shift had changed but the new person at guest services knew about the bathroom. When the team leader arrived about 7 minutes later, I asked her to come view the bathroom. She told me she was going to do that and she had 4 or 5 others things to take care of and she had just came to work. She dismissed me saying she other things to take care of. On the upside, the cashier was very pleasant and professional . I won't be returning to that store and my only shop online for now, if at all.

20

On 10/29/16 at the Cheyenne, Wyoming Store we made a purchase and used coupon to get a $10 gift card for $50 spent storewide – a coupon we had received on the back of a Christmas Toy Flyer. We actually had $100 worth of items so we asked the cashier if we could split the order into two – Scott would buy $50 on his RedCard and Debbie $50 on her RedCard and then we could each get a $10 gift card. She said we could. However we didn’t have a second coupon.

We thought she would give us one. She rang up half our items but the total was a dollar less than $50 so we got a soda for $1.79 out of the cooler. Then the cashier couldn’t get the $10 coupon to work. Meanwhile we asked if we could get another $10 coupon and they said no. So then we said let’s just put all of our items together. So they checked all of our items and the total after taxes and %5 redcard savings was $114.72.

Later that night, I noticed that we had been overcharged. We purchased a fan off a clearance rack for $13.48 and there were two $13.48 charges on our receipt. So today, Sunday, 10/30 I went back to the store’s customer service and told them they had double charged me. The cashier processed the refund, handed me my receipt and said “you get 10.78 back on your card”. I asked how on earth I would only get 10.78 back on a $13.48 fan and she said you got a 5% discount. I said that I also paid 6% sales tax so it should still be more than $13.48. Then she tells me that I used a coupon so the coupon was deducted.

So basically, Target made a mistake and double charged me, I had to drive all the way back to the store to get the charge reversed and then they aren’t even giving me the full amount. I spent $115 and I only needed $50 to use the coupon, so the coupon should not come into the calculation at all until I return over $65 worth of items. This makes no sense and even though the dollar amount is small, the principle is infuriating. And then the cashier is so smug and basically has a “too bad, that’s the way it is” attitude.

40

I am complaining about how I had bought a new purse and a bed set plus some clothing items. Well I got home and Target had put my clothing in a bag with the chocolate pudding with white shirts. It was all over my stuff and they wouldn't give me my money back or give me replacements to the cloths that got ruined. I even talked to the store manager and she said there is nothing we can do. I drove all the way to target and that about an hour away to see if could get my money back.

20

I was shopping at store #2441 at 10:30am. There was only 1 register open and a line of 9 people. Five employee walked by (4 female and 1 male) and no employee seemed phased by the length of line. One guest started yelling cashiers and then an employee radioed for back up cashiers. 3 registers open but still took me 25 minuets to pay for my items. Issue was all cashiers who open did not have sufficient cash and new cashiers had to leave registers to get cash. Poorly managed store by John Williams who was in store by never assisted his staff in customer service. Because of poor staffing and inefficient readiness response at this location I missed my appointment and had to reschedule and take another day off. No Thank You Target.

40

I ordered online stuff from target.com. It was express shipping for 19 October morning, right on my husband birthday because I wanted to surprise him. Today is 20 October and we still don't have item. I guess I wanna my money back for "express shipping". Very disappointed in Target customer relations.

60

I placed an order online for a car seat on 10/18. When placing order I put in my email and missed a letter. I called after receiving my order since no receipt was enclose and was assisted by a representative I could barely understand. I explained why I was calling and in need of the receipt to be emailed since not in the item when received on 10/19. I was put on hold and when he came back he informed me the item would be delivered 10/20 and gave me a tracking number. I explained that is not why I am calling and re-explained myself.

Then I gave he correct email he stated thats incorrect from what we have and I would have to log onto my account to change it. I advised I don't have an online account. He stated then why is the email incorrect I said it was a typo and could he fix it to re-send to me. He stated no. I was so disappointment with this I told him I would return my carseat to a store and go elsewhere. He started to explained returns online. I advised never online or shopping at store again due to this and I hung up.

20

I shop at the Chesapeake Square Mall Target located in Chesapeake Va. On 10-17-2016, I made a large purchase consisting of many different household items. The following night I went through the bags and noticed I was missing some of the items purchased. On 10-19 I called Target customer service and informed their operator Rachel. I was told to bring in my receipt so that someone could further assist me. Later that day I went into the store and had the most unpleasant experience with a cashier by the name Rachel (not the operator) she was unprofessional, condescending and sarcastic.

I felt like I was at an circus because she was definitely displaying clown like behaviour. She was loud and causing a scene I just wanted the items I had paid for but had not received. She was yelling across the aisles to other cashiers as to encourage them to join into her fiasco, as I, other guest and staff looked in disbelief/disgust. She did not handle this in an professional and courteous manner. Rachel should not be working in any public/customer service field. I was a 5 year loyal customer with Target and have spent thousands of dollars but this experience has put a very bad taste in my mouth and I can/ will not return.

I will also inform family and friends of my experience and encourage them to shop at other retail stores where you're welcomed, respected and appreciated for your business! Note to Target corporate: If you have and are aware of employees, staff and/or coworkers that are not providing an enjoyable, positive shopping experience to your guest when spending our hard earned money in your stores they should be replaced with employees that do. Word of mouth and a few bad apples will spoil the pack and eventually be the reason for a decline in your sales and business.

20

In my recent visit to Target, I notice that the full value of my coupons was not used. I purchased 3 Gillette women shaving gel for $2.97 and the coupon value on the receipt was reduced to $1.30(coupon was valued at $2.00. I'm very upset that this happen because I loose out of $.70 cents for each product and your corporate gains $.70 plus .08 cents for each product for a total of $2.34. The cashier told me that you will only get the value of $1.38 for each coupon.

Please enlighten me on how you will only get this amount when coupon is submitted to the appropriate company. I love shopping at target but Target is making it very difficult with new rules coming out every day and it differs from store to store. I would like to continue shopping at Target but it is not getting any easier. Please explain to me how this formula works. Thank you for your time.

40

So, I went to Target tonight (3931 Gilbert Rd., Gilbert, AZ) and I wanted to buy one of those mini bottles of Sutter Home wine. They sell them in a four pack, but as I had never tried this particular flavor before (white Zinfandel), I just wanted to get one bottle as opposed to four because I didn't know if I would like it or not. Anyway, so I just took one bottle out of the pack. I'd like to point out here that it wasn't as though I tore into any packaging. I just lifted the bottle right out of the box. I've done this at other stores (Walmart), and it's never been a problem. It would always ring up at the register at just the price of the one bottle. Anyway, so I go up to the register. Now, keep in mind that it was a Saturday night and in its infinite wisdom, Target only had one lane open!

So, I'm standing there getting really annoyed because I was kind of in a hurry. Finally, someone opens another lane and I go to that one. I get up there, and the cashier rings up my little bottle of wine, and it comes out to like $4.30. I'm like are you f------ kidding me, for this little bottle of wine!? (Of course, I know exactly what happened; it was ringing up as though it was the 4-pack.) I explained to him about the whole 4-pack thing, but he still said it came out to $4.30. I was so mad. I mean couldn't this moron see that this little bottle of wine was not $4.30?

What a load of crap!! I was so shocked at the utter stupidity of the whole thing that I just gave him the money and left. (should've just said I didn't want it and left the wine on the counter!) Anyway, that bottle of wine had better be freakin' delicious. I'll definitely think twice before I shop at Target again. I think what bothered me the most was that it was like the cashier wasn't even listening to what I was saying. It was like "Golly, gee this is what the register says, so this must be the price! Now, I'm going to go drink my overpriced bottle of wine.

20

I shopped at Target Antioch Slatten Ranch, 5769 Lone Tree Way, Antioch, CA 94531. I purchased four packages of petite sirloin steaks (two in each pack), which had been marked $8.99, but were each reduced by $4.00 off (see attached picture). When the cashier rang up this purchase, however, they applied the discount of $4.00 to three packages of steaks, but then charged me the full price of $8.99 each for two more packages of steaks! I should have been charged only $4.99 for another steak package, not $17.98. I was overcharged in the amount of $12.99. I have also attached a copy of this receipt.

I called the Antioch store and was directed to customer service. I spoke with a lady over the phone who identified herself as a manager, but she was extremely rude, starting our conversation. I tried to explain the situation further, $12.99 might not seem like much money, but I am retired and on a fixed income. Isn't there some way you can refund this to me without me spending more money for gas to return to the Antioch Target?

20

I am writing today because I had a very bad experience with my local target today. I am a loyal Target customer, but I was upset today. I use coupons from time to time, and I'm upset about the way this store handles problems with their coupons. I know it may not be a big deal to the cashiers if a customers coupons doesn't work because it's a small amount of savings, but for me I'm a single mother of 9. It does make a difference for me! First of all my cashier wasn't scanning the right barcode on the coupon & telling me they didn't work.

When she wasn't going to do anything about them not scanning, I asked if there was some sort of management that could come assist me. When that person arrived, she figured the cashier wasn't scanning them right. (I wonder how many peoples coupons she refused, due to her error) the manager then walked away. The cashier scanned my coupons and it wasn't taking the right amount off. For example, I had a $3 off coupon...My item was over $4, so it should have taken off the $3, but it only took off $2 and some change.

Everything was a disaster and I ended up having to put some things back because coupons weren't working. On top of all this, the cashier was very rude and disrespectful, as well as the person in management that came to help! I was treated like trash because I had a few coupons, and wanted to know why the weren't working. This is the Fort Smith store in Arkansas. I think that if the product matches the coupon they should be able to manually enter it, instead of just telling the customer it doesn't work. I also think the employees should get some classes in customer service.

These rude disrespectful people are representing Target and making a bad name for this company.

40

Trying to purchase Target digital gift card for daughter's BD. Cannot purchase thru the web as Target site repeatedly dumps each effort. Called Target customer service, rep only speaks English poorly. Must literally repeat every single bit of info many times, each time rep fails to understand. Has taken over 1.3 hours and order still not completed. Am utterly convinced that regardless the representative still does not have the correct info. After investing so much time and frustration the rep is still trying to ship a card instead of an email. I would have stopped long ago but Amy believes after so much painful effort she wishes to complete the purchase. The rep will not provide an employee ID number for reference. It appears that Target may be outsourcing. If there was a "0" stars this would be appropriate.

40

I shop at Target every week and spend around $200.00 each time. I am a couponer and it used to be easy to shop in your store, but lately I have become so frustrated with not being able to use legitimate coupons for products purchased. Last week I was in the checkout for at least 30 minutes while all of my items and coupons were scrutinized. Today I purchased 2 boxes of pampers diapers and had a coupon for each box.

They wouldn't take the coupons and said if the register refused it I could not use it. I had them take the diapers off. It continued to happen with several other items in my purchase. I know your couponing policies, and I abide by them. I also know there are a lot of scammers out there, but I am trying to do it correctly and you won't let me. I come in totally organized and ready to shop, only to get shut down by the cash register. I've had it. It's not worth the stress and frustration I have to deal with at check out. I need to find another place to shop.

20

I have never been treated so poorly by any corporate office regarding a complaint. Recently I contacted Target Corporate office and spoke with Amy regarding my local Target store. My family and I have experienced several issues with pricing/advertising and mis-stocked item throughout this store. It is frustrating and inconvenient to have to visit Guest Relations for price adjustments due to employee error. When I voiced this ongoing issue to the Team Leader, he did not care. I emailed Guest Relations and was assured that my concerns would be addressed by store management; they were not.

When I escalated my concerns to Target Corporate office, I was assisted by Amy. She lacks professionalism, courtesy, and sympathy. She has NO business dealing with customer complaints. She had the audacity to leave a voice mail that stated that all my concerns were addressed when I emailed Guest Relations. It is obvious my concerns have been disregarded all along. This is evident due to the corporate executive aloof attitude regarding customer satisfaction and loyalty. Target has lost my business. No wonder Team Leaders do nothing to improve issues within their stores; corporate office does not care at all. Word of mouth advertising is a powerful thing. I will share my negative experience to all my family and friends.

40

Today I tried to use my new Target card with the chip. I did not know the I needed to set up a pin. There were too many people in line so I paid cash to check out. I called customer service and waited an hour to s/w a manager who told me I cannot be credited the 5% discount bc "I failed to follow instructions" additional "this is my failure". I stated Kmart, Macy's can all use phone numbers and never make the customer feel stupid. My mother is currently dying and I may have forgotten to select a pin 2 weeks ago. I have never been treated so poorly. Evidently I'm too stupid to shop at Target". I have shopped at Target for years and had this credit card since 2014, but will never go again.

40

I will never shop at Target again. I was told I can only use one coupon,I was trying to use two. When I told the store manager Leon at target store 1040 Dale Mabry, Lutz, FL 33548 they policy was four coupons he's said it was corporate policy. I advised him corporate policy is four coupon he got very annoyed. So i didn't push the issue further with him. He allowed me to use one coupon and even asked if I was going to purchase the rest with this transaction.

When I contacted corporate customer service, the customer service said she will call him because the policy is four coupons . She asked me to hold on. When she got back on the phone her attitude changed toward me. She said he refused the coupon because i was buying to much. It was not a inventory issue but a coupon issue because he allowed me to purchase all the items without using coupons. I feel like I was mistreated and bullied because I want to use coupons (which are in their coupon policy limit).

I made the same call to Target customer service two weeks before this incident, not in the spirit of complaining but to figure out the coupon policy. I even contacted the manager to ask the policy. I was told the policy was the same a targets corporate website. I feel singled out and humiliated for trying to use a coupon and have no recourse to help this situation because they lied to cover themselves. When Target let their managers amend the coupon policy as needed they also allow managers to lose business.

40

I have shopped for 40 years at Target it is the place I prefer to shop. I am almost 70 years old now and need a motorized cart to shop. I have talked to many people at the store for over a year now about the condition and safety of there 2 carts but they never get fixed. One cart you can't steer well it just wanders all over causing you to run into things, other carts, shelving, even people. The other cart won't stay running and needs to be turned off and back on to reset it all the time not fun or safe for me or other customers around me.

After many times of trying to get someone to fix the problem I have given up and have made the move to Walmart for my shopping needs even though I don't like to shop there there carts are always in good working order. I still need to change my pharmacy to another, that in it self is 30 to40 thousand dollars a year. store level personnel should have been able to handle this problem.

40

I recently receive a letter from target corporate offices stating that I were back up on my payment for a purchase that I did not do. I immediately call customer service .the representative. connected me with the fraud department.They stated that someone had change my address and phone number and apparently did some shopping in the amount of $1000 I explain to her that I never did that and that my balance with target were 0 balance.

She also stated that in order for anyone to do those changes it would required to have all my personal information.meaning that someone out there got all my personal information .I immediately went on file a police report. My next step is to call all three credit spots, to make sure that no one is using my information.my suspicion is that someone infiltrate in target system to steal customer information. I personally think that target should be responsible to provide every customer that they information was stolen from their system with a free credit monitoring from all three credit bureaus.

20

I've been a loyal customer since Target came to Long Beach, CA. I've written hundreds of personal checks in the past but have used the Red Card for years. Today, I inadvertently left my card at home when I changed purses. At checkout, I wrote a check for $102.45 which was rejected. I was asked to write out another check in case the ID info was input erroneously. The second check was also rejected. The store manager walked me to customer service where they called check verification. I was told that since I hadn't written a check in a long time, I had no credit history.

I guess the fact that I shop there every single week and send in a check in the hundreds every month for Red Card purchases doesn't count. I was completely embarrassed and humiliated as there were lines of customers both at checkout & customer service who observed the entire thing. I am very at Target right now and I'm seriously thinking of severing my long customer relationship with you!

40

We are ex Target customers. This company will continue to decline in sales until you return to a normal bathroom policy and only after you've addressed the public with an apology for such a ridiculous idea. By building separate bathrooms so the majority of people have to use different ones is as stupid as the one Target made that started all of this. The CEO is a complete idiot.

60

This is the 4th straight week that there have been signage errors in this particular store. Also the lines have been long, more that 5 people in each of the 3 lines that were open, and no coverage on the self serve lines. When I checked my receipt, I found that it was again done incorrectly and that I was charged twice for the same item. The woman at Target customer service was quick to say that things were not her fault, but not to help correct the problem. Target has been our "go to store" for several years, but I will not return to this one and am unsure about going to any others. We always stopped in on Sunday, but will not do so any longer.

Am still ok giving the store a 1 star as it is very clean. The store is the one on Independence in Virginia Beach.

20

I was shopping your Target store in east St. Cloud Mn. I have to tell you I was disappointed with the poor customer service I received at check out, and this is not the first time!!. The young cashier lady was talking excessively with the customer inline before me, I had overheard the greeting when they started to process that customers items, and a Thank You when she departed. When I approached there was no greeting, much less asking if I found what I was looking for.

She did not make eye contact until I said "hello" and that was well after she had begun processing my items, then the cashier replied how are you? Which seamed insincere. I made a few comments and I believe the young lady was taken back when she heard me speak. I am a cancer survivor with head and neck cancer making my voice different, but not unintelligible. My items were processed and I handed over $100 cash for the payment. This young cashier never once said Thank You, or have a good day, or thank you for shopping at Target.

I am very, very disappointed with the young cashiers at the east side location, the older cashiers always seam welcoming. As I approach this 2016 Labor day weekend I will meeting with many, many, friends and family, one whom works higher up in your corporate office, and I will tell all what experience I had. Unfortunately you may loose a few more customers, I guess my $1000 worth of purchases a year is not enough to get a simple Thank You.

40

I purchased a pair of glasses from Target Optical. Finn (assistant manager) charged a $35.00 1 yr. warranty to my card without my permission. He did not offer the service. When I confronted him, he asked me what I had against warranties and they always charge the customer the warranty service. This is illegal and unethical. How many customers were charged an additional $35.00 without them realizing. This is complete fraud I said to him and it is illegal. He then said, "Most people do not know what they want!" My response was I know exactly what I do and do not want as I am sure most consumers do. He could never admit what he did was wrong nor did he apologize.

40

In a Target circular newspaper ad of 8/21/16, you have an iPad Air on sale for $299.99. Went to buy the iPad on sale and guess what -- they don't have any at either the Moline, IL or the Davenport, IA stores. This is ridiculous and not the first time it's happened to me. Target has always been my favorite store but you're driving me to Walmart if you can't fix this problem. I'm 80-yrs old and have some health problems so chasing sales, where there is no product is hard on me.

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