Target Complaints Continued... (Page 4)322+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680
My Husband, Frank Unger, received a rain check on May 13th for a Portable 44″ basketball backboard from Galesburg’s Target store with the information given to him from the service counter associate, that it would be in a couple of days, a week went by and no backboard. We called several times to check on this item. All he was told was that there was one in Peoria, IL, Moline, IL or Springfield, IL. No mention of whether they would or could ship one in for us. I feel this was poor service policy, and we wanted it to use while our grandsons were visiting.
My husband went to K-mart and bought one there, because we got nowhere with the Galesburg. Target store. The item # was 08808254 and was priced on sale for $139.00. $20. 00 cheaper than what was spent not on sale at K-mart. We are very displeased with Target at this time, and wanted you to be aware of this situation.
Sincerely, Carol Unger
I went to several Target dept. stores in the Las Vegas valley, yet nothing in over 11 years was this bad, I went to the 605 Stephanie, Sunset and Stephanie store in Henderson 5-6-2011 to get a Mother’s day card, I asked some one working their about the Mother’s day cards, this person was nice to me, yet here comes the STL of the store Jay Irwin, told me to leave: “Your disturbing her while she is working” I most ask you to leave, ok, I will pay for this and leave, no, your leaving the store, or I will have you arrested, I expect her to get her work done, she is taking too long.
I went to a Walmart and bought a nice Mother’s Day card for a $1.00 yet at Target I found I would of paid near $5.00 for a card.
Today I visited the Super Target on Oracle Rd. and Roger Rd. in Tucson, AZ. I made a purchase of about $75 using my debit card. I did not need cash back. I asked for the clerk to exchange a $20 bill for two $10. She said she couldn’t open the drawer without a purchase. If I had asked for cash back she would have had to open the drawer. I went to the service desk and got the same run around. To me this is a very poor policy. I would expect better service from Target.
I’m so upset with Target! I bought my son a bike 2 weeks ago for his birthday. My husband finally got around to assembling it tonight. He found a bolt that is suppose to connect to the brakes busted and the reflector broken as well. I attempted to exchange it at the Target store located near my house but they couldn’t help me. The barcode was not scanning properly, there was a tag with the price clearly marked but they wouldn’t return it. My son is so upset, we are going on a trip tomorrow to the bike trails and he has nothing to ride. Now I have to drive far to the Target I originally purchased and hope they can fix this mistake!
Thanks Target for ruining my sons birthday present he is only 6 years old!!! And thanks for ruining his trip to the bike trails he is going to miss this experience because we were suppose to leave at 7 am and Target isn’t open that early!
Severely dissatisfied, Nicole Brooks.
I purchased schwinn skates ( 082060415) on 11/13/10 at the Cicero, NY Target store. It was a Xmas gift for my 8 yr. old grandson. He opened the gift at Xmas but never tried on the skates until last week ( 04/15/11). The upper strap that secures the top of the skate broke which was defective. The Target warranty expired on 02/11/11. I was not happy since we did not realize the skate was defective and of course the weather was not conducive to use the skates until the weather was suitable. Not happy and I feel the warranty should have been covered based on the type of product which in this case is seasonal and for skates it should be for six months if it was a Xmas present.
Fortunately, I was able to contact the Manufacturer and they are going to ship a new pair for free. Target should re-visit its warranty policy and their customer service should have some guidelines as it relates to warranty as in this case skates should have a longer warranty especially if it was a Xmas gift.
Target @ Charlottetown, Charlotte, NC has absolutely no customer assistance. Suffering from asthma, I first walked to aisle to make sure there were still some 6′ banquet tables, which had fantastic sale price. I then walked to customer service, showed female the sale picture, asking for assistance to get 2 of the tables, as I’m suffering from asthma and can’t manage the tables; advising her there were 6 tables still back there. The female called for someone to meet me at the aisle. I heard her make the call. She then asked me to go back to aisle & meet them.
I wonder why she didn’t just ask assistant to bring 2 tables to me, rather than asking me to walk all the way bak there, again. But, I could easily make the walk again; and I really wanted those tables. I went to the aisle and waited and waited. No Target assistance came. I tried myself to get at least one onto my cart; but, couldn’t. I walked back to customer service, explaining no one showed up to help AND I now want to see the manager to state my complaint. She smiled “oh there’s the store owner over there, I’ll call him over.” A gentlemen w several other men walked over and stood behind customer service counter.
He didn’t state his nm, introduce himself, nor ask “How may I help you?”. He simply looked @ me; thus, I began the communication. Note: I knew I needed to be brief b/c I’m now feeling the weariness of this episode and I’ve still got to walk to my car; so I shouldn’t wear myself out for these tables. After stating my name, “I’m suffering from asthma, but, really wanted these tables (showed him the pic, as I’m talking); I first went to aisle, saw them; came to customer svc asked for assistance; walked back to aisle; waited & waited. NO ONE showed up.” This man simply says: “Did someone say we have the tables?”
So, I immediately knew he wasn’t listening to me; and he wasn’t going to even attempt to ease this situation for me. I couldn’t continue w this. I was obviously struggling to talk by now as my voice is now beginning to wheez; which he would use to be his excuse not to understand me. He obviously didn’t care; or he would’ve stood in front of me and listened as I’m obviously struggling to talk now. How RUDE not to stand in front of a customer or anyone speaking directly w you. I immediately knew this really was a waste of my time to come to this store.
This experience and now this manager/storeowner’s ease of disrespect isn’t worth me continuing to struggle @ this Target. Note: He stood to the side; behind the counter; w most surely 1000 other things on his mind. Afterall, it’s Easter weekend. I didn’t have his attention or he couldn’t heard and understood me. The previous female customer serviceperson understood me the 1st time (when she called for assistance). AND NOW he asks: “Did anyone say we had the tables?”.
You would’ve tho’t I was speaking a foreign language and he was trying to figure what I was saying, from the side. I found this to be insulting! I speak perfect English. Don’t even know another language. If he was giving me any attention at all…he could’ve understood me. I wasn’t that hard to understand; the pharmacist understood me an hour before. Other retailers understood me this same day and gave assistance, the first time. I never had to repeat myself w the others b/c they saw the struggle I was having to speak thus THEY EACH listened CAREFULLY, the first time and stood in front of me; rather than over to the side. BUT NOT this Target @ Charlottetown.
I visited the Target store on Manhattan Blvd. in Harvey, LA. I first went into the Stage Clothing store which is attachted to Target and I parked in front of Stage. Since Target is just a few yards away and I didn’t want to spend time looking for another parking space I left my car where it was, in front of Stage, and walked the short distance. Little did I know I would be unable to return to my car with my purchase since the wheels on the shopping cart locked when I passed a certain point (nowhere near the street or highway leading to Target).
The good news is that your shopping cart is safe and sound. The bad news is that you lost a sale and a customer. I had to struggle to get the shopping cart back into the store but I did it and returned everything I had just bought. I will never shop at Target again and I will make sure all my friends know about this.
Jobs are scarce right now, we all agree on this. Target has advertised weekly in our local job board, for different positions. I interviewed for one in Sales, didn’t get it because I’m sure I have not enough retail experience. Ok, fine, I understand. This week, Target listed one for “presentation”, 6am to 2:30 pm, NOT what I applied for last time. I was told I can’t apply because I have applied with the company within 60 days. It doesn’t matter that the jobs are not similar, it’s their policy. How ludicrous is this?
Yes, I’m a little ticked off. I could do this job with my eyes closed. With the lack of viable jobs in the paper, to be told I can’t apply for one that a monkey could succeed at, burns me.
I just closed my credit card account with Target after two years because of a $10 dispute. Your company charged me both an international service fee and a cash advance fee (for something that was not even a cash advance). This in essence is “double dipping.” Charging two fees for the same transaction seems inhospitable to me. Whenever I have had the rare complaint over something as minimal as $10, my Discover card or my Visa card provider have always successfully made things right. Even if they felt I was wrong, other service providers still valued my patronage enough to waive the fee.
Your customer service supervisor at Financial and Retail Services on April 13, 2011 had no will or no power to make things better for me. She instead had the gall to offer me a 10% off card for Target. How is my spending more money at Target remedying the $10 service fee? She thinks that by my spending more money and giving your company more patronage is somehow refunding my money? Your policies and customer service make no sense.
I will be telling everyone and anyone not to get a Target card or to use a card represented by Financial and Retail Services. In fact, I was a loyal and frequent customer at Target (simply look at my past statements) and I will no longer be shopping at Target. Wal-Mart is right around the corner. Wow, you have just lost thousands and thousands of dollars for Target over a very questionable $10 fee.
i placed an order from the baby registry at target and was not alerted when it came to the shipping address and it went right through to the billing and credit card information. i realized too late that the gift was to be shipped to the person on the registry instead of to me as the buyer which i wanted to gift wrap and give to her at her baby shower. i called target and they said it could not be changed. on march 27, 2011, it was shipped out and the person still does not have the item. it appears that the address that target gave to ups was wrong and the gift is in limbo between ups and another universe, as the purchaser, i asked that target give me the tracking number so that i could ask ups to direct the package to me and they refused to give it to me.
at the baby shower which i attended without my gift, two different people gave the mother-to-be the same gift which they took off the registry. it appears that the item was never marked “fulfilled” and the mother-to-be had to be inconvenienced by returning the gift to a target store. i am very angry about how this was handled and will not do business with target again. they do not know how to run a business.
Hey Target! I purchased a 42″ Westinghouse LED TV for $599.99here in Knoxville, TN on June 30, 2010. We have enjoyed watching “HI-DEF” since getting the unit. We purchased the three year extended warranty for an additional $79.00. Here is the problem in a nutshell. After loosing HI-DEF signal on a regular basis after less than a year. nd having our local Charter Cable TV service people check all their equipment for defects (of which we’ve replaced the HI-DEF signal box and re-turned the signal to within tolerances (+12 to -12). The problem is with the 42″ Westinghouse LED TV’s HDMI circuit. It is starting to fail. All three HDMI ports run off the same circuit.
I called you and was forwarded on to Westinghouse which told me that I would have to ship the unit to their repair center. I can not accomplish that because I do not have the original shipping carton that came with the unit I purchased. I kept it 45 days, then tossed it. I bought the 3- Year extended warranty because if I had a problem, it would be nice to have someone come out and fix it on-site or exchange it for another unit that did work properly. I am a loyal customer who is not happy. TARGET says their warranty responsibility only kicks in after the 1 Year factory Warranty has run its course. I don’t want to damage my TV (We really like it a lot) shipping it back to Westinghouse.
If things remain as they are now, I will be putting in a claim with you on July 1st, 2011. If that occurs, I will be telling all 4500 Tellico Village residents ( We have a local Newspaper who loves to publish articles from our members)that I have not had a positive experience with TARGET. There are two WAL-MART stores locally near by one in Lenior City TN and the other in Madisonville, TN.
Please call me My 3-year Extended Warranty # S1082062603. You can get my contact info from it
Loudon, TN 37774
I would like to make a complaint about a very rude employee at the Target store on 27th & Layton in Greenfield, WI. I shop there many times a week and today I went there and asked a woman that was working in the magazine dept. if she had 2 new issues of my favorite magazines in her cart that she was putting out on the displays at the time. She was rude and didn’t even want to check the magazines or answer my question. She should not be working with people at Target. I was very upset that she couldn’t take 2 minutes to check the magazines for me. There’s plenty of people looking for a job and would be more than happy to replace that rude woman and happy to help the customers shopping at this store.
I will have to find a new place to purchase my magazines in the future where the workers are more than happy to help the customers. Employees like that at Target woman should be retrained on how to do the job and work with the customers.
Kim Marie Nims
I purchased a television from Target and opted to buy the extended warranty. I had a issue with the sound on the tv being a little distorted and when I turned the tv on it wouldn’t power on right away. Contacted the extended Target warranty department December 2010 to get information. I filed the claim January of 2011 and shipped my tv off AFTER the Superbowl to their warranty department. I was told I would be updated via email and phone call once my television has been looked over. Well I got a email saying my tv was marked as damaged. I contacted the service center and was told my LCD panel was beyond repair and the Target warranty doesnt cover that (Now I took pictures of my tv the month I 1st called about it and in Feb prior to shipment).
They shipped my tv back to me & its came shipped in the box upside DOWN (Mind you the shipping instructions I FOLLOWED Said ship the TV right side up!). Everyone with Target has been very rude and I keep getting the run around about my tv. I have before and AFTER shots of it! The after shots look like someone dropped it and shipped my ish back to me. These Yahoo’s are trying to tell me I shipped a damage TV when I clearly have proof I didnt. Im getting this a “manager will call you back in 24 hours or 3-5 business days” run around and honestly everyone is very rude. Im beyond pissed and Im NOT getting any resolution! I sent them pictures like they requseted and well Tequila you wait to hear back from us because well you don’t matter as a consumer even though you paid cash for a TV that we have destroyed!
Thank you Target I LOVE the way you treat your customers!
Target charged our debit card twice, but clerk missed first draft and told wife to scan again, it was declined. Would not allow submission to debit draft again because transaction was not closed from the first swipe. Anyway wife left with no goods thinking it was a bank issue. I confirmed Target triple billed our debit card and the card was temporarily disabled for unusual activity. I re-shelved the stuff and bought it later today. But now the fourth draft from Target under an unusual watch store disabled my bank card completely.
This would have never happened had the clerk realized the initial transaction before my wife got upset and before I had to go spend another hour driving and re-shopping the same junk on my dime really irritates me. Not to mention the manger at the Target store was filled with a ‘sorry for you’ attitude like it was our fault for their ineptitude. Mistakes happen its how you resolve them that show who you are. Target falls flat our their butts this day. Wheres my Kmart!
What happened? Southhill mall target in puyallup wa. Don’t shop there. It is run by a bunch of 12yr olds who don’t have any life experience dealing with real people. They treat not only their employees with no respect but customers as well. It’s a unpleasant place to shop. Who gives these children jobs in high places with no experience of life yet? It used to not be that way. New management is horrible. T-0342. Fast fun & friendly is bull now. This Target store is night and day the way it used to be. Many many agree with me whether they want to take time to say something I don’t know.
Maybe if everyone who feels this way would say something, things could be fixed. So sad. A current Target employee who used to want to go to work everyday, not that way anymore. LOOKING FOR A BETTER PLACE NOW.
This is typical. People lost their Target receipt, yet somehow it’s the stores fault? Grow up and be an adult. You made a mistake, accept the consequences of that mistake. It’s not theft, it’s not even close you drama-queen. Quit trying to have a special set of rules made just for your royal butt. There are four of the many reasons why a receipt is necessary. Like I said, be an adult and either keep track of your receipts or accept the consequences of your actions. Quit asking for special treatment you self-entitled, ignorant, falsely accusing, drama-queens. There. Now let the Target employment accusations come rolling in.
So I do not know who is ultimately responsible for the Target Display Cards, but it seems to me it’s bound to garner a few sales with the Consumer inadvertently purchasing a two piece for double the price. And with Target’s exchange/refund policy on intimates or bathing suits, not knowing what it is, I cannot help but wonder at how many people have inadvertently, under a false perception due to the numerous ‘Mix n Match $14.99′ placards, spent money having no choice but to be out the money once the sale has been made. This is the one of the reasons I hate shopping at Target, and have tried to give up the hassle and confusion of incompetent employees!
i’ve just received an email from dick forrey. after doing some research, i am appalled with targets rebuff. how dare you put no money into gay causes and think that it something to be proud of . dick wanted me to boycott you because you put money into gay causes not veterans. i will boycott you because of your homophobic retaliation . grow up and stop being so bigoted.
I went to the Broadveiw Illinois Target on Jan. 14, 2011 and there were two co-workers speaking spanish. I asked for help and they told me no hablo english. How can I get proper service at Target if we don’t speak the same language? I’ll never shop there (Target) again!!!!
I do not feel Target met my needs as a customer. They should stand behind their offered claim to ship between 3-5 days. They need to acknowledge what they consider Standard shipping, and what the post office considers “standard” shipping to ensure their customers receive items in a timely manner.This was to be my daughter’s Christmas gift, and I now have a very disappointed 15 year old who didn’t receive her present from me. I understand a day or two, but since it’s been so long due to their error on the shipping I feel Target and their website misrepresented themselves. In addition I have spent at least 2.5 hours on the phone with: Target.com and the USPS trying to locate an item that should have arrived at least 12 days ago.
I placed on order with Target for multiple items from which 1 item shipped out the following day. Upon checking the order status on their website I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item which shipped out the following day. When I inquired with Target I was told the order was ‘stuck’ in their system and could not be reach, found, or anything. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped. Come on Target!!!!
The DISCOUNTED PRICE TAGS on the Merchandise differ from the prices at CHECK OUT! My elderly parents were at Target the other day shopping and they always look at price tags before they buy anything! They paid $17.99 for a pair pants that had a $15.99 price tag, and $3 for a towel with a $2 dollar price tag. They were told the Prices as shown at Check Out Registers were the correct prices because Target did not have time to change the Price Tags on their Merchandise!
I went into your Target, Mayfield Ohio store. I had a very nasty customer service person who said her name was Saheedah, get very smart with me because I didn't understand the new return policy on 06/27/2015 around 12pm noon. She rudely told me that I could read the sign and that she needed for me to leave her line because she had to help others. I was so horrified that I didn't return my knit top. all I wanted to do was exchange it for a different color. I walked away from the customer service desk. She wasn't aware that I was still standing on the other side, when she said "It's not my fault her stupid ass can't read" I am so deeply hurt and I will never return to your store again.
I ordered a table (relatively inexpensive), unboxed the table and moved the pieces to a location for assembly. A corner of the table top was damaged. Upon calling I was informed the mfg. could not send a replacement top, but the entire table must be replaced. Not only do I have to go through the trouble of re packing the table, it must be returned via UPS and received before another will be shipped. The time and effort I expend on this is not worth whatever advantage I seem to think shopping Target offers. It also does not look like the table was damaged during shipping as the damaged corner appeared to have been packed in that condition. I will not do this again through Target.
Your pharmacy department is terrible. I purchase 8 to 10 prescriptions per month and I am on your automated system which is suppose to refill my prescriptions automatically when I have @ 7days of that prescription left. Wrong, you do not do this. You did before....but not for the past year. I am sick and tired of having to call you or go to your store to remind you that my prescription has not been filled. Why do you claim to have this automated system if it does not work.
I have been on my last pill, have gone to your store to pick my prescription up only to be told....I'm sorry, we don't have that medication in stock but we will have it on Monday. OK...so now I have to go through the weekend without my medication because you failed to refill it through your AUTOMATED SYSTEM and didn't order it either because your AUTOMATED SYSTEM does not work. I will be taking my prescriptions elsewhere and I really like the store but think I should also take my other shopping elsewhere also. So sad. This is the first time I have been on this website and I am shocked to see just how many people are not satisfied with your store. What a shame.
I bought 8 speed sticks deodorant from target few weeks ago and used coupons at that time. When I went today to exchange them for gel deodorants instead of powder one. At the customer service, the lady exchanged 6 of them and then called manager because computer had some problem saying too many because we heard her telling to the manager. Manager Carn who wasn't wearing her ID badge said you can do the rest of the exchange with the license but then she took our receipt somewhere and came after some time and gave us very hard time. She was very rude and said that I am not exchanging the deodorants and I am not giving you back these deodorant and receipt till you pay the full price. Then I asked her what is her name and the customer service number so that I can notify to the target headquarter. I am very frustrated from all this. I shopped at boulevard Target, phone number 716-831-8750. Please talk to her about how to deal with customers nicely.
I am trying to set up an auto pay for my Red Card by talking to a Person. This seems to be impossible. When I attempt to set this up online, their auto-online system does not respond to " forgotten password." This, in turn, sets up a circular mobile response asking me the same question, putting me back in to the circular pattern.
I have spent so much time trying to resolve this issue that I am canceling my Red Card, thus depriving myself of 5 % discount, but saving my 86 year old body from wear and tear.
I have been unable to get a usable response on their mobile system. Seems like very poor Customer Relations to me.
I ordered two (2) items from Target Registry on April 17, 2015. Even though the Target registry was given all the information where to deliver the items.The store did not put the Apartment Number on the order for the UPS delivery, therefore, it was returned and not replaced. I had to do a second order for one of the item. It was finally delivered on May 1, 2015. This type of service from Target is unacceptable. I had to called Target several time before the order was done. I should be given a discount on this order because of Target's incompetent service.
I was trying to get help with a return and the customer service rep called the manager over for an assist. This manager was very rude and unhelpful. This is by far the worse experience I have ever had at the Traverse City, Mi Target store. Surely doesn't make me want to go back or encourage people to go there for their shopping needs.
I recently decided to purchase barstools for my new place as I am hosting a dinner party at the end of the month. After moving in, I opened the boxes to set up my new stools except I was delivered 4 dining chairs of a whole different line. Not even close to what I ordered. So I called your customer service on Friday April 24th. I was told that they would need to submit some paperwork first before anything else could be done and that they wouldn’t even be able to schedule a pick-up until I called back on Monday. But once I called in, they would be able to expedite my order, and I could possibly have my stools by this Wednesday. This call alone was about 30 minutes long.
Today is Monday, and I called back as directed. I was told by the customer service rep that I would need to schedule a pick-up and then wait a full week before submitting a new order. He stated they could not send a replacement because the same chairs might be delivered again. Instead, they would have to submit it as a brand new order. I was escalated to a supervisor at my request. After several minutes on hold, she told me the same thing. Then. she said she was going to check on something. I was on hold another 15 minutes or so. She came back on the line and I could hear her but she kept saying she couldn’t hear me and that I needed to call back in to schedule a pick-up and then wait a week before calling back to have them submit my order. Then she hung up. I checked my phone, it was not on mute and I had done nothing different. I was very calm on the phone and not hostile in any way. This entire call was about 45 min to 1 hour.
I then called right back in as she suggested and had to talk to another customer service rep even though I had my case number and told him I needed to speak to a supervisor because I had been disconnected. He finally put me on with another supervisor who told me the same information. They send paperwork to the distribution center to make sure the bin# is not mislabeled. That whole process takes about 2 weeks and they don’t want to risk the same wrong chairs being sent again. I finally told her to just issue me a refund and have the wrong chairs picked up.
I am so disappointed in this whole experience. It seems absurd that a cardholder customer would have to wait an additional 2-3 weeks to receive an item that they ordered correctly when Target messed up the order. I spent a total of 1 1/2 hours on the phone with your customer care department dealing with an issue that was Target’s mistake only to find out, there is nothing anyone can do to make it right.
I walked up to wait for my prescription. The girl behind the counter was coughing her head off. When she was ready to bag my pills, she opened the pill bottle and said, see? No red dye in these pills. She still had germs on her hands. She said she had allergies when I confronted her about coughing all over the place and then touching the pills. Even though there was hand sanitizer sitting right there, she didn't use any first. YUCK!!! I won't be shopping there anytime soon or filling a prescription. How awful!!! Another pharmacist refilled my pills, but I still don't trust it.
The frozen fish had a sign stating they were on sale for $1.99 . The sign stayed up for a full 6 days after the sale price had expired in the computer system . Myself and others were purposely deceived thinking we were paying the $1.99 price ,but at the register the item rang up as $2.99 . I purchased this frozen fish over a weeks period and have receipts to prove my claim . Had I not complained to the Manager about this intentional deception -how many more customers would be duped into thinking they were buying the item for $1.99 when they actually were charged a higher ,non-sale price at the register ?
The fact that the "sale" sign stayed up a full six days past the expiration of the $1.99 sale is proof this was a blatant attempt to fraudulently deceive the public. This is but a single example of mis-management and poor store practices that reflect the sloppy and lazy attitude of the stores upper management . I have been labeled a "complainer" by employee's at this store because I bring to their attention expired , rancid , and unacceptably green/brown meats to their attention virtually every time I shop @ this store . T
he management "team" , all the way up to "Patrick" have done nothing but patronized and insulted me ,and I have seen little to nothing done to address these issues despite my numerous complaints . "Josh" told me today I might be happier shopping somewhere else since I complained every time I shopped there . "Marco" was more focused on my use of the word "shit" then addressing my frustration and anger at having brought these issues to their attention so many times I have lost count .
I was waiting at the store cafe for a drink, and the lady working there was in the back. Another man stepped up by the register and when the lady came from the back room she took his order. Granted he chimed in, but she should have asked "who is first?" I didn't know I wouldn't be first standing at the counter with my wallet out next to the register, not directly in front of it! I left without my order cause of this. I then returned later to tell her how she should have handled it, by asking, "Who is first!" I was quite upset, so I walked back into the store to find the people I'd come with. On my way out, I saw her talking to a manager, so I went over there and told her of my experience. She said that they help who's in front of the register. I guess then it was that man's fault? I didn't and won't buy anything from that Target ever! I still say you ask, who's next in line!!!!!!!!!!!!
Lilly Pulitzer line released today, 4/19/15--I went there at 9 a.m. (They opened at 8) and there was NOTHING left, all old out AND there were groups if women who had loaded carts, some swapping items because they had obviously grabbed anything they could and some on the cell phones, sending pictures, telling people what they got and that they are going to sell them on eBay! I wanted some nice affordable summer things for myself, and had tried online earlier but everything there too was sold out and the website crashed. I am really disgusted.
While I enjoy shopping at my local Flowood, Me target; their Starbucks is CONSISTENTLY understaffed and sometimes just slow baristas. I love to start my shopping experience with a latte, but it's always too busy. Once again, this Saturday, they were understaffed. There were two baristas, but one was rudely attempting to put up traffic flow poles. She could have easily made a couple of lattes in the time, she rudely pushed me toward the counter not saying a word. I told her just that, and she smartly rebuffed me. I was admittedly rude, but she was very prissy in her remarks-told me I didn't need to tell her what to do. Her name was Jasmine.
The woman preparing my latte was very sweet and did a very good job. Jasmine was obviously annoyed she had to stay past her scheduled time. While I'm sure she was still on the clock she should have to experience a true job where you are paid salary with no compensation for extra hours. Btw- she was complaining about staying 12 minutes extra. People like this should really consider not being employed where they have to deal with the public. Flowood Target should really consider getting rid of their Starbucks if they can't staff it. It makes their otherwise well run organization look poor and the baristas they employ tend to have chips on their shoulders.
I purchased a Nostalgia Electronics Hard Candy/Cotton Candy Machine for my granddaughter's birthday in February from Target. She used it 2X. When she attempted to use it a third time, it was dead. I no longer have the receipt, but it was purchased in February 2015. I realize target will not accept responsibilities for all of their products sold, however it would be appreciated if a telephone number or an address be given so that I could extend my complaint directly to the manufacturer.
I will never shop at a target again! While shopping there, an employee followed me around peeking around corners. I left my buggy and was leaving and he asked me if I found everything I needed and where I left the stuff like I was trying to steal. I was going to purchase this stuff until he creeped me out! I will never be back to that Target ever again. That creepy guy should be fired for scaring customers away!
I purchased a DVD. Sister Act 1 & 2 combo and when I opened it up there was no DVD. Not a single one. Empty. I spent $9 on an empty case. I purchased in Escondido California. Traveling with my family back to Wyoming. The receipt got thrown away when we made a pit stop and emptied our trash can. I have proof from my bank card. If needed. I am so disappointed. It was sealed just like any other DVD should be.
Waste of my time & unfriendly service.
my girlfriend & I was doing a quick shop at Target on Easter Sunday 5 April 2015 @ 2.47pm. Store Glen Waverely Centro. **1st: @ the counter- the 1/2 price tag was put on the wrong chocolate box (%40019024 box 170gm) - so no sale. Sarah & the girl who were serving us were too busy talking about their weekend instead of customer service.
**2nd: I went home & found I was charged for 2 Tobleron (%11038276) instead of 1. We drove back to Target Glen & I spoke to Sarah (who worked at the service return counter). She made no apology for the error & her attitude was quite rude as she mumble something like "alright then". I walked away and was quite annoyed at Sarah's customer service.
I wasted my time & petrol coming back into Centro Glen for 1 small cheap item. it is not about the money for me but the service from Sarah was appalling. Friendliness is important for customer service relation & not rude sale assistant.
I can't find Circo brand jeans for my girls! Apparently you've replaced them with ugly Cherokee brand skinny jeans. My girls loved Circo brand jeans with the cute patterns on the side. Now I have to try and find something comparable elsewhere. Do you know how hard it is to find jeans they like and that fit them properly? Bring back my jeans please!
Pharmacists and assistants at Target, Rainbow and Spring Mountain are EXCELLENT. I would still almost 86 Target permanently right now do to the following nightmare experience:
I wanted to find more info about Target red card/debit card discounts. I looked online and called their toll free number (888)7297-331 There was only one choice listed after Red Card. Didn't want to spend days emailing back and forth, the only other option Target offered for more info.
Called the number and was repeatedly asked for my Target number. No other choice offered. Started pushing buttons trying to get a real person. Then was repeatedly asked if my card was "lost or stolen." No, I don't have a card yet.
Miracle happened and I FINALLY got a human being. His accent was so heavy I could NOT understand him. He kept telling me info that had absolutely nothing to do with my questions. After MANY requests I finally got his supervisor. Same thing happened again. I then asked for his boss. I also said I'd like to give him my cell if we got disconnected. He said that I'd have to start the whole process all over again. Really?
Finally got a Target employee who really understood my questions. Sadly he couldn't answer them, as I was in the wrong department. I asked for the highest possible person in authority at Target. Instead I got a woman whose English skills were far worse than the 2 gentlemen I had already talked to. I then hung up the phone. Target HATES their customers.
I purchase a cell phone from you and I have had a number of problem with it, Mitch I belive is the fellows name which seem to know a lot aboutt-mobile says the phone is working correct as far as he could tell. However when I am on a answer machine sometimes no matter what I do I cannot get the keyboard to put in a number or to s=hang up the phone. He suggest that I take it over to the service desk and return it and he would sell me one that would work. The service desk would not return it because I didn't keep the box or the reicite., something I didn't keep.
I went into your Owensboro Ky store to get a baby stroller that was advertised on sale. They didn't have any in the store. I ask for a rain check and was told yeah you can get a rain check by the associate (Donna) they helped me with it.I went to the service desk to get the rain check and was told that they didn't give rain checks on that product. I ask to speak to the on site manager and was introduced to Zac and Jess, Zac said that was an item that they didn't give rain checks on but he would give me one anyway since they were out of the item, then Jess jumped in and said no that i could not get a rain check and proceeded to explain why over and over, I said i understand what you are saying but how is the general public supposed to know what items you do and don't give rain checks on when it doesn't say that anywhere in the ad that there are no rain checks on this product. I was then given the name of several stores in a 100 mile radius that i could go and get the stroller. So I said that if i had to go there and get it I would just do my shopping there too from now on and not this store. I'm sure your not worried about one person and what little bit I spend in that store, but i felt like I had to vent anyway after all if they tell me that i'm sure other people get the same answer too.
My kids received giftcards for their birthday but my son couldn't find his! I called to have one reissued fine great! Until I go to the store and my daughter goes to use hers and they closed that one as well! I wouldn't be so angry but it was a little embarrassing and when I called the lady I first spoke to was rude! I called back later with the confirmation number to be told that they only issued the one missing but he closed the other that was perfectly fine but didn't even issue a new in for that! I was embarrassed at the store but more angry because when I spoke with the first guy I asked numerous times that he was only issuing a card for the lost one and the other two gift cards on the receipt wouldn't be affected and reassured me that was the case obviously not!! This is one of my favorite stores I spend a lot of money here but I don't like being lied to or embarrassed due to somebody else!!! Hopefully they will fix this problem!!
A huge line at Target. There was a woman controlling the lines. She directed a woman into a shorter line. I tried to join the shorter line. She told me that I was not allowed to, in spite that another woman right in front of me (wearing a Junior League shirt) had just done precisely the same thing. She told me repeatedly to stay in the long line. Eventually, I placed the items, which were perishable, on an empty checker's stand (of which there were many) and left the store. I tried to call the store manager from that parking lot and was told that he was too busy unloading a truck from the loading dock. I have worked in grocery stores. I know how stores work. That manager could easily have taken my call, but he chose not to. Six hours later I came back to try to contact the store manger. Those items were STILL sitting there, that I had left, on the same stall. And STILL, no manager. I want a call from the district manager in charge of this area. This is now not only bad customer service, this is a health and safety concern.
Went to checkout at express line with one item. An employee of Target's (in uniform) was ahead of me and had 30 items, which she divided up and had rung through at 10 a piece so she wasn't TECHNICALLY over the 10 piece limit of the express line. She had NO compunction about doing this nor did the cashier. After she was done, she hung around gabbing with the cashier while the express line continued to grow and I for one, kept shooting the 2 of them dirty looks to no avail. I think Target should speak to their employees and figure out who the customers are versus the employees. Shame on you! This was at the Bird Rd, Miami, FL store on Apr 2, 2015 sometime between 2 and 4pm at express lane #2.
I call in to day asking about am items the person could not speak or understand English, I ask to speak to someone who can help me he did not, he hug the phone up.
Was happy with immediate response from Target, about the checkout experience a couple of weeks ago. I also had an experience this past Sunday at check out time . Approximately 3:05 PM on register 8, the ladies name was Denise ( i believe ) . All the checkouts were busy and we stopped at the one with the shortest line, the lady said sorry i'm closed , so we moved to the next register. Denise came running out from behind register 8 pushed my cart to the side , said pardon we as she ran bye , calling for one of her friends walking bye to come back , so she could check them out , so they would not have to wait in line. ( I have good luck at target check outs )
on 3-25 i used my wells fargo visa at you lincoln anaheim store. the amount was $23.94. at 11pm while on line i notised a $948.31 charge from your store from the walnut creek store. i did not authorized any one to use my card nor was i in the walnut crekk store at 1130pm. i have notified the local police and will take legal action against the target stores.
You can not buy in target customers do not help the contrary are not interested in good customer is a shame my wife and I since yesterday 03/25/2015 stopped buying in optical target!
Availability of Featured (On Sale) Items in their circular. Target advertises items to get you in the store and then doesn't have the items in stock. Second time in a row I went to Ocala, FL Target to get something in their ad and it was out of stock. This time, it was the Meow mix that they had a big ad on the back page of their circular for. Supposedly, If you purchased Meow Mix and kitty litter in combination (two items), you were supposed to get a free $5 gift card. Non-service person pointed to her Dumb phone and said: Look: Store is out of stock but there are two online and you can order it. Right, how much shipping would I pay on 20+ lbs of cat food and would I even get the gift card. Why are there only two available online to begin with, and most importantly, why do they continue to not have their featured products? They don't even give an email address to send complaints to.
I purchased 2 pairs if Beats headphones for Christmas. 3 months later the headbands broke. I was able to exchange 1 pair without a receipt but, was placed on some list for having done so. The next day I located my receipt, returned to Target to exchange the other pair of headphones and was quoted their 30 day policy. I emailed the corporate office and received a canned response containing the 30 day policy which they themselves overrode the previous day. To add injury to insult they would not allow me a store credit to purchase a more expensive model. Target's customer service is ambiguous to say the least. More appropriately, it stinks!
I recently signed up for your Target Red Dot card and the representative ran one of my checks through your scanner. I received the card and now a letter indicating I have a returned check and it denotes "we realize you probably just made a mistake" and then indicates that the reason for return is "Invalid Account". I immediately contacted my bank and they confirmed that my account is absolutely valid and that at no time have they returned any draft and specifically not the draft in question. I then contacted the department listed on your letter and was welcomed by the RUDEST most SARCASTIC and unprofessional staff.
In my first communication I asked the representative to explain and she eloquently told me she did not need too do such and when I asked to speak to a manager she refused and put me on hold for 14 minutes. I telephone back with the hopes that the initial contact was an anomaly only to find the next contact was a mirrored disrespectful exchange and again Richard (ID 46789) refused not only to escalate my concerns but also indicated the only contact for complaints within Target was via a PO BOX. I am preparing to tweet this and will be destroying the card provided, however will need to attain resolution to this nightmare with an understanding of what happened why am I receiving this communication and having to deal with such insolent representation of Target.
I went to Target in Wenatchee Washington to do some shopping and was shocked to see the store was a mess. Looked like it had been hit with a bomb. The clothing items were all over the floor and had been walked on and dirty. The workers were RUDE. I could not believe my eyes. This was about 10:00 on Feb 28th 2015. The local dump was and is cleaner. I have always shopped in Target and been very satisfied, But that was in Spokane Washington. Are the people that work there to lazy to do their job's? When asked for help was told " that is not my department" and the person walked off. I was left standing at the counter. There was NOT another person in sight. I dought there will be any thing done, I will tell you the word will be up out about that store.
I politely asked a clerk if she was opened and she looked st me then turned away! I asked again and the customer she was serving said 'no." Then the clerk told me that she was closed." I went to another register next to the closed one and my daughter td me to turn around, when I did I saw that the cashier that had told me that she was closed was in fact ringing up another (Hispanic) customer! I said to her "I thought you were closed!" She again pretended not to hear me but the customer she was providing service to, looked ashamed! I have never felt so humiliated and degraded in my life! The cashier treated me as though my daughter and I were subservient, impotent and invisible! I spoke with Dina, the cashier supervisor and told her that I would follow-up in the morning with Ralph the store manager! I have shopped at the River park location in Fresno many years before and have bever felt so emotionally shaken and devalued like I did today! I feel that Olivia, the cashier needs additional cultural sensitivity! How she acted towards me and my daughter was not acceptable and degrading!
After standing in line at the Target store on Milwaukee St. in Boise, ID for 4 hrs. on Black Friday, I was in front of the 6 remaining 46" HDTVs for $298. I paused for 10 seconds to stabilize an elderly man's shopping cart as he loaded his TV. I turned and 2 young men loaded all 6 of the remaining TVs on 2 utility carts! When my husband informed them that the circular said "one per guest" they denied it and took them anyway. We informed 2 different security guards, they would do nothing about this. Why does Target not issue tickets, as other stores do to stop this unfair practice? It ruins the sale for everyone, is unfair and causes us to boycott Target indefinitely. Great marketing!
i just came from target the one on 120 city of hawthorne had the worst experience as a hispanic, bring the the items an had some coupons cashier shawntanett african american an maneger told me is per customer i said ok give me back the coupons an items i will get in line an pay, she anwer i cannot do that because u mite put it inside your basket an leave without paing for it i said are u calling me a thief she said no is the store policy i dont think u need to be better train u are calling me a thief infront of all these customers.
I was not allowed to use your $5 off $30 or more at the Target in West Hollywood , at Santa Monica Blvd. and La Brea. I was told I couldn;t use it becausre its a city Target, It may say City Target on the front but on the back it says TARGET COUPON EXPIRES 4/13/13.
I shopped today 3/21/13 and spent nearly $80. I don't live near a city Target , I do live 3 blocks from the one I went to today. Seriously your not the same company. How rude on your part to embarass me like that. I asked the manager and she was helpless, and when I asked her if it was the same company she was stalling for a second and then said we are told that we are not suppose to take them.
Then I asked you said your not suppose to but did they say you can not and she said the same thing again, she was useless. I am done shopping at TARGET, I HATE BEING CHEATED AND LIED TO AND YOUT COMPANY SHOULD BE ASHAMED OF MAILING OUT COUPONS THAT ARE NOT AVAIABLE IN YOUR SHOPPING AREA. BAD POLICY LAZY LAZY COUSTOMER SERVICE.
In today's ad you advertise a Baby Boat Float for $12, went to the store just now at 12:00 p.m. after church and your store and all stores in Sacramento were out of them. The store I went to said there were 7 in stock and sold out at 8:00 a.m. I thought could order online and this product cannot be sold on line according to your web site. Everytime it seems I want a product at Target, and I realize it is summer, or whatever time of the year it is, your stores do not get very many of them and it is first come first serve, I realize, however, but not everyone can come in when your store opens. You could at least have it online when it isÂ advertisedÂ in your weekly ads. It is very frustrating.
On a good note though I do love Target and especially your grocery department. There are very few items I can't find at your store without going to a grocery store, but that is alright.Â While shopping at Target this past weekend, I purchase one bottle of wine. When checking out, the clerk asked to see my ID. I showed her my DL and she said she had to scan it. I told her to take the wine off our bill and she said she couldn't do that (why not--too much trouble?). We have purchased liquor from all kinds of retail stores and have never been asked to scan our DL. I let her do it but realized I should have refused.
There is already too much of our information out there. This is the most ridiculous policy I have ever seen--when did you start doing this? I will never buy liquor from Target ever again!! We are usually asked to see our ID for verification when using a credit card, which I have no problem with. You need to rethink this policy! An unsatisfied customer!
I went to the Target to do some shopping today. I purchased, or intended to purchase over $200 worth of merchandise, only to have my Bank of America courtesy check denied by your agent. I went to BOA after leaving your store to see what was the matter. I was told my account had no issues. have had exemplary credit almost all my life. This was an embarrassment to myself being denied the purchase in front of the people behind me. The supervisor there offered no help just saying that's what the computer says!
Well I higly doubt I will return to a Target store after this. I was a monthly shopper there. I would like to see what kind of response I get from you at this level. I was wrongly parked outside of tour target store on sunday waiting for my wife who was about to come out when an employee from that store who was recollecting shopping carts came to yell at me and wanted to start a fight with me because he wanted me to move. I moved my car and proceeded inside the store for a complaint when that same employee came inside and told me i was a "wuzz and didnt have the balls to fight him instead of telling on him".
Why do you make it so hard to cash a "cash back check" that you send to my husband? No one has the right to ask for our social security numbers and yet that it what you require to cash a check. Why can't we just use our driver's license the way we do when we write a personal check? Also, why can't my husband sign and then I sign and cash the check with my driver's license ID? It seems that you purposely have made it difficult. This makes no sense when you are the one who sent the check to us. It has all the attributes of a scam.
The security employee who was at the door was hearing him as he told me this and wouldnt do anything. I told him that i was going to call the police as the employee kept on telling me the "lack of balls i had" for not confronting him, all of this happening while there was alot of people watching as you can imagine, the whole line of cashiers were just staring. After the security person sent this employee out the back the manager approached me, i told her i wanted to report the police because i felt threatened coming out but she (manager) told me she would take care of the situation.
She said there was cameras outside as well as inside the store and told me she would take care of the situation. I take responsability for my fault but there is no reason for one of your employees to insult, and threaten, pick a fight and try to embarass me in front of many people. If that employee would have been courtious in the first place none of this would have happened. I did not call the police because my wife convinced me not to, but i hope that this incident will not be taken for granted.
I live in Columbus GA and went to Targets on Bradley Park Drive. I was trying to purchase decongestion medicine. I went down the medication aisle and found the medicine I wanted but since it's controlled, I had to take the card to the counter to purchase it. I also had other medication items I was purchasing as well. When I handed the lady at the pharmacy counter the card with the item I wanted she told me to wait to see if they had it and they didnt. I asked her why then, was the cards not taken off the shelf if the items werent available. She went into a long process stating that the pharmacy doesnt put the cards in the medication aisle but the store does it. She wasnt concerned about my issue but was upset that she had to stop and explain to me why the item wasnt available. If the cards are located in the aisle where the medications are then the medication should be available. A customer shouldnt have to wait no matter how long in line to find out that the item isn't available. That isn't good business. So, then I took the medicines to the front counter due to the attitude of the person that waited on me and when I went up to the counter they asked me for my date of birth. I asked them why they needed it and they stated that they had to make sure that the medication wasn't being bought by underage children. I don't understand this policy especially if I am bald headed and have a bulging belly and am 58 years old. I have never had an issue with anyone knowing that I'm definately not an underage child so why should I have to provide that information. I could understand if I was a Young looking kid and walked up to purchase these products. Not understanding where Targets gets these ideas but it definately isn't customer relations based. If there is a Younger person coming through the line You ask THEM for their date of birth, but not someone that is 58.
My name is Ron Johnson my wife went to target today to do last minute shopping for kids school clothes got home and realized she was charged for 5polo shirts Itm#038033192 and actually only bought 2, the total spent $187.67 Receipt# 2-1240-1243-0078-7717-4 VCD#752-282-737 We called the store on Craig Rd 2189 N Las Vegas 89032 and were instructed to bring the receipt and all items back to the store, No problem just inconvienced to do so. upon arriving at the location we aproached the security guy who was Great! and very helpful he aproached an employee whos name we will get..
And asked him to help with the return he acted a little anoyed and was rushing, well the return / reimbursement was for 3 of the Polo shirts and he actually gave us $11.88 which was for 1 Polo and he headed off very quickly, my wife said to me Ron he only gave us a return for 1 shirt, I quickly ran over and flagged him down saying "hey you only returned to us the amount for 1 Polo" he came back and acted really anoyed! and said "NOW IM GETTING PISSED"! and the security guard actually apologised to my wife for what he said! He just walked right by us quickly and he immediately got the lady that supervises all the cashier lanes to help us, which she did!
It was so annoying that this guy said he was getting pissed off.. when she bought $187.67 in merchandise and was charged for items that she did not get, and then had to drive back to the store to get it taken care of and one of your store employees acts and says what he did! our experience tonight has us totally disapointed and my wife has been a loyal Target shopper knowing Walmart has cheeper prices and is directly across the street!Â Now Target will not be her first choice any longer.. I believe she will be shopping at Walmart. Thanks for the one experience that has changed how we now look at Target!!! His attitude towards us as a customer was so discusting !!
IS TARGET stores BECOMING BECOMING ANOTHER WALMART. I used to a avid shopper at walmart till I seen how they treated and pushed their employees.
Since then I and my friends have been taking our business to target. We find target stores very clean and the employees are quick and courteous to assist you. I generally shop the target store in Blackstone Mall and have been since their opening in 2003. Lately I have been observing a few things that have upset me. They employees are still courteous but seemed stressed and overwork. I than took a look around and noticed that there not that many people working to help you. It seems the staff has been cut down a lot.
I understand the economy is tough but there is still no need to cut the staff so much that they are running around like chickens with their head cut off. That is something that I would expect from Walmart . Recently I saw a gentlemen (most likely a exec) giving instructions to a very young employee though he was not yelling he was pretty harsh that young lady walked away crying. This appalled me and to beat that I went tg Fridays for lunch a overheard a few bosses their talking how they had to cut more staff.
It seems like target is becoming another walmart and that disgusts me. Some one in the high corporate anarchy ought to be looking in that store at Blackstone valley just to see how hard those employees are working and how they are being pushed to their limits and beyond before they lost more customers like me. For those employees who are still lucky to be working there go to your bosses or who ever else can help donât go home totally exhausted, worrying about your job and dreading to go to work.
If not you will end up like so many walmart employees feel free to express yourself. There are those of you who been working there for a long time and know a appreciate how target was just a year ago( though they seemed to be getting fewer and fewer) stand up be another satistic feel free to write your own article.
I would like to remain anonymous if possible.
I went to target motile in west saint paul to add a line to an existing AT&T account and received extremely poor service! I was placed on the wrong rate plan and also the device that was supposed to be activated was never actually activated. I had to take a trip all the way to the other side of town to get the correct phone activated!
When I got to the kiosk they were so busy trying to up-sale me on the Apple protection plan they neglected to tell me the insurance that I asked for had not been added. About 31 days into my plan I found out not only had I been placed on the wrong plan and double billed but that I also hadn't been enrolled in the insurance plan I requested.
I spoke to a manager Shana Cover at the West Saint Paul Target who told me she would call me back within 1-2 days with a response but after 5 days of no response I contacted her back she then told me her district manager wasn't responding to email or text messages so that's why she hasn't contacted me back.
She proceeded to tell me there was nothing that could be done for the employees error! Talk about poor customer service! By far, one of the worst experiences ever.
My son purchased Nintendo Donkey Kong Mini Mayham ds game for $30. Had he been able to test it at the store for 5-10 minutes he would not have purchased it. He is 11 and says it is utterly boring. The store offers us no recourse since the game was opened. Of course it is opened! How else would my child experience how boring the game is! It this is how Target treats their customers, they are low grade and do not deserve our business.
Yesterday I spent $385.47 at Target and when I arrived home did not have one sack that included about $150.00 ladies wearing apparel. After making sure I did not have this merchandise in car or home, I went to customer service and explained that I did not have the merchandise and the checker in putting many sacks (groceries and all) in the buggy perhaps did not place in my basket. They (security and manger) checked video and said all checked and placed and I walked out with all.
This is not true as I had at least 25 sacks and how could they view all??? Bottom Line, I have lost time, my merchandise and most of all insulted. I responded that I feel violated and they have lost a good customer!! I will not return to Target!!! They didn't seem to care nor have any sympathy that a senior citizen, well respected in her community feels violated. I would like for all Target leadership to know as a previous loyal customer......I was mis treated and will certanly not return!!!
I tried for two days to order a ALIVE doll but after hours on the computer and being billed for FOUR orders and no way to delete and being told to give my Number which I didn't remember I gave us and call Toys R Us and got my order without and problems disgusted with Target. I did pay $2 more because it wasn't on sale. But it was worth it. Also, for some reason the Super Target in Savage, Minnesota has what looks like a homeless person with about a 12" long skinny beard working in the produce department without a beard net or gloves. I observed this person on a recent visit, stroking the full length of his beard with his hands and then he proceeded to stock fresh produce on the shelves. YUK!!!
The store manager must think there's nothing wrong with that. I will not buy any produce from any Target store after this incident. I have been trying for a half hour to simply order two oven mitts, and it won't let me check out. You already have my registratrion and my credit card info, but every time I try to checkout it won't even take me there. This is Christmas. I deserve better treatment than this. I won't ever use target on line if this isn't fixed.
I purchased the Playskool Sesame Playset along with anothe item for my son a few weeks ago at Target.com for Christmas. At the time, Target.com offered the best price in comparison to other stores- only $19.00. Last Monday I received the other item in a box with a packing slip reflecting that the playset was inside too, however the playset was not inside. I contacted the customer service provided on the website and was specifically informed that the playset would arrive on December 6, 2012 and that unfortunately there was not a tracking number, however the associate could "see that it was on its way." I trusted Target because I've always thought that they were a great store and a a great reputation. I never received the playset, so I called customer service again on December 9th and spoke to "Jay." I was informed by "Jay" that the playset was lost. I stated that now the playset is $16.90 at Target.com but unavailable and unavailable at all nearby stores. I was never informed that the item was lost via email, never refunded, nothing. The phone kept breaking up and I asked "Jay" if he was located in the U.S., and he informed me that he was in the Philippines. I repeatedly asked for his last name and he would not provide it. I attempted to contact another representative but had no luck. So Target, not only do you provide POOR customer service, you did not compensate me (the customer) and you outsource. Target I expected more from you considering I just spent $170.00 at my local Target on Friday evening on groceries and gifts and I shop at Target on a regular basis, registered with Target for my baby shower and bridal shower. You have lost a loyal customer and I will take my money elsewhere.
I sent a note approximately a week ago regarding my attempt to return 2 halloween masks at Target in Forest Lake, Mn. I realized that I did not provide the correct email address. The correct address is LAB44F@aol.com. In brief summary my note stated that the problem was they said they did not take returned masks. I had bought these two the day after halloween and returned them the next day along with my receipt. They claimed that had a no return policy posted. I never saw it and these masks were with all the other halloween merchandise. My receipt did not show that these items we considered final sale. I expect Target to take back my masks and refund my money. Please let me know when I can expect to receive my refund. I was disappointed to see that Target employees were unwilling to cooperate on this issue.
To whom it may concern, I am writing in regards to your employee. I had an issue with your on-line order and I found her to be condescending, with no business sense.
She informed me that I had reached the highest level, in one phone call, to address this issue and she wasn't budging from her position regardless of the consequences to her or to your company. What should have said, 'Hmm let me check into this issue and find out why this situation happened.' May I get back with you in a couple of days? This is how a supervisor should 'handle' customers.
Again, I only ordered one product and I am clueless as to how two were shipped with two different addresses. This is an error on the online purchase for I DID NOT purchase the item that was sent to Keller. By this I mean I only clicked the final purchase button ONCE!
Miss informed me that there was a confirmation sent to me and that I had 30 minutes to resend an order that I did not place. However I placed the order and left the computer for 3 or so hours. I believe I called back at 4 pm central time and the nice woman said she would attempt to cancel the order but if not just send it back for a full credit.
I thought, well since I have it I could give it as a gift to a new mother even though it is not on her register. But after speaking to I was going to return the item because of her haughty spirit. Fortunately, for Target, I called a different number and your professional employee Bismark took care of the issue.
Nevertheless, this is a formal complaint that I want escalated and apply to personnel record. She has no business working with the public. If she continues to do so I suggest she obtain a life coach to assist her manner of dealing with the public.
This employee, according to her, is the highest level within your company for order issues. How did she get to a position of supervisor with inferior public relation skills? Dealing with the public needs an individual like Bismark, a person with more understanding and good business sense.
Target is fortunate that Bismark, who handled the ordeal with great finesse, did what they should have done from the get go! I suggest you demote to an area that never interacts with customers.
Ordered a couch on 10/24 from target.com. The original delivery date emailed to me was 10/29. I got an email on 10/27 saying: delayed until 11/4. I am now much more frustrated after receiving another email on 10/30 saying that it will be delivered on 11/7. I opted to cancel and buy locally. Fumbled around the link emailed to me a couple of hours earlier. No success in canceling my order.. Called customer service and learned that contrary to an email received hours ago, I can't cancel. Target really needs to get their online ordering act together!
Customer service was pleasant, but useless. Tried to email my complaint (almost exactly what I'm writing here) through target.com. Hit submit, and it told me to please enter a valid question or concern! Ha! Apparently my frustration isn't valid to them. This will be my last order! I recommend avoiding target.com.
I ordered a sark razor scooter online at target.com on sale plus I had a coupon. UPS returned the item back to target.com because it was damaged intransit. I was never contacted about this issue. The item is out of stock online but available at my local store. The price is now $159 NOT $122 and my coupon has expired. Target should honor the price I purchased it at and let me pick up my purchase at my local store. They will not. I will be canceling my red card and will no longer shop at target!
I went to target today at Queens Place (8801 Queens Blvd, Elmhurst NY 11373) to purchase "3 cube bench" from CLOSETMAID for $ 59. I also wanted to get 3 fabric bins to insert at the button of the bench, so I picked 3 of them for $ 9 each from a company called ITSO. Since I wanted to make sure that they will fit inside the bench, I asked a worker in the floor in that same area where I picked up the merchandises if those bin would have fit into the cubes and she replayed yes, without even check the items. Since I didn't want to come back I asked again "Are you sure they will fit, because I don't want to come back and return them" and she replied again "yes", with an annoyed attitude. When I came home and put the bench together I realized that the 3 cubes in the bench were too small for the fabric bin and I was frustrated. I called the store to tell them my ordeal and the first time the person I was talking to hanged up the phone on me. I called back and asked to speak to a supervisor after I told my story again so I was put on hold. When a female came on the phone she stated that she was the supervisor so I told her my story again and she replied that she was sorry and to return the items when I had the chance. I told her that was not enough since the purchase I made was done based on her workers guidelines so another person (a male this time with an Indian accent) picked up the phone stated that he was the manager and told me that "people make mistakes" so it was nothing that he could do and just for me to come and return the items and hang up the phone on me again.
I find this very disrespectful and unprofessional, especially after I spend $ 100 with tax at the store. Furthermore, for you not to have a general complain line were the personal that work for target can be reported for the way they mistreat their customer is absolutely inadmissible. Lastly and more importantly none of the people that came to the phone said what it was truly needed, that they would have in-service the staff better to ensure this does not happen again.
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