Target Complaints Continued... (Page 6)341+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680
I was proactive this year by going on line to purchase a lot of things at Target. On 11/24/2011, I ordered several DVDS on line and received an email stating my shipping informaiton. I waited until after the specified shipping date with no items. I telephoned Target and talked with a representative. I was told to go online to reorder the items and they will honor the original costs. I was having difficulties shipping to a P.O. Box address and I had to call again.
I talked with a representative and she supposedly was going to honor the Black Friday costs for the items. I received an email stating a different cost from which I aggreed upon and was told would be the finaly cost. I had to call again to get it change to the Black Friday costs. I guess I will find out in 48 hours.
On Sunday, August 21, 2011 12:35 PM, I placed a gift order for my brother. You have deducted the funds from my gift cards and have yet to deduct the balance from my bank account. Your company did not have the decency or the professionalism to send out an email informing customers of your behind the scene issues. Moreover, there is no record of my order on the website or via your customer service when I made a call.
There is no history of my order, save the confirmation email and the fact that you have the money from my gift cards--something I could have used to pick up a last minute item had there not been a major screw up by your company. What baffles me is that I am switched to another department when I called in and was on hold for too long of a time. Really why would that be even a suggestion when you have no record of my order according to your phone service rep? Do you really expect to keep your customers that has been affected by this?
Can someone contact me regarding my order and my Gift Card money?! This is absolutely unacceptable! Here it is, more than a week later and no correspondence regarding my order. At the very least an email could have been sent to all in your database apologizing and explaining and compensating for this!! I await your reply! ORDER # 60198936098462606
My daughter and I were in Target last night. The Bridgeton, NJ Store. We were checking out at Reg #10. , my daughter told the cashier I am paying
$ 50.00 cash, and the rest on my target credit card.
My daughter gave the cashier $ 50.00 and the cashier holding the money still in her hand, ran up only $15.00. My daughter saw what she ran up and said excuse me but I gave you $ 50.00 NOT $ 15.00. Now the cashier was still holding the money in her hand and said no you did not, my daughter said you are still holding the money COUNT IT. Now the cashier, she got very annoyed and said oh yea.
No I am sorry, I made a mistake, just continued to be rude. I really didn't want to make a scene, but after I got outside to the car, I thought, she held the money in her hand and she didn't count it even after my daughter told her she rang up the wrong amount. I wonder how many other people she has ripped off ?????? Well I went back into the store to file a complain.
Wonder if it will ever see the main office. The store manager (?) look to be about 21. I even said am I wasting my time filling this out, He said no but I doubt it. I will not shop at Target anymore and I intend to cancel my target Credit card!
I just got back from Target and am really pissed! I bought 3 Kleenex Towels, Del Monte Mandarin Fruit Cups, Apple Squeeze , 2 placemats & 3 Sweaters. First, I gave 3-target 75cents Kleenex Coupons and 3 -50cents MQ. The Old Man cashier scan 2 of the target and 1 MQ then returned me the remaining coupon. I askedw him why? He said he already gave me credit for the first 3 coupons and he can use the remaining coupons anymore. So I said why not? It's 3 Target and 3 MQ, he didn't say anything and he continued scanning it. Also gave th 2- $3 Target coupon for placemats. He looked on it and keep reading then looked at the price and shook his head with a not so good smile with a tsk! tsk! sounds. I am so amd and my 20 months old baby and is getting grumpy so I rushed it and forgot to use my Mobile Coupon $5 off $20 Mossimo apparel target coupon. Went to Customer Service to do the adjustment but then it wasn't as easy as I expected. The lady said she need to look for the gift card I used to make it easier. I don't know why and how it will make it easier. Wouldn't be easier if I just return it and buy it again? but she didn't listen. She keep looking for the gift card so I told her I don't think you will find it because I saw him ripped it but she defended the old guy. To make it short haven't used the mobile coupon coz' she told me it will take 10 mins. to do it so I just said " I will just go back and do it and by the way HE'S RUDE!" (while pointing on the old guy). Not because am using coupon doesn't mean I won't be able to get a fair treatment like regular customers and treat me like that.
I was with my daughter in law, who is pregnant, at the Target in Rock Hill, S. C. yesterday, December 30, 2011, and she and I were looking through the maternity clothes. She needed a pair of maternity pants and found the perfect pair, right color, right size, and it was marked Clearance, Half price, so she decided she wanted them. When we got to the check out, the price rang up $34.99, the original price, and when she asked the cashier about that, they said that they were NOT supposed to be on the clearance area, only the tops were on clearance.
There were other pants there when we got this pair of pants, and it was obvious, that they were on clearance but my daughter in law did not want to argue with this cashier, so she went ahead and paid the full price of $34.99. I went back to the area and found 6 pairs of maternity pants that were in the Clearance rack but she didn't want to cause a stir so we left Target. I am very upset about this as she shops there a lot, of course, she probably won't be shopping there again because advertising something that should have been half price and then charging the full price is not right and it has turned me against your store completely. I
hope that you make a lot of money off of other people who fall for this but it is for sure that I and my daughter in law, and everyone that I talk to, won't be shopping and getting screwed by you anymore.
I received and email from Target regarding Targets 2-Day Black Friday Deal online. So I went on line to purchase my grandchildren Christmas toys and one of the toys is a Holiday Day Barbie for my granddaughter. Your online add read "$35.95 online priceÂ Barbie Collector Doll- Holiday 2011.Â Ships free with a $5.00 toy coupon offer available " promo code TGTQES7C". The offer expires at 11:59pm ET 11/23/2011. The cost would be $30.95 + free shipping.Â My problem is that I wanted to purchase a Black Holiday Barbie which Barbie offers and your stores also offer.
The store cost is $39.95+tax = $43.25 and I will have to pay for shipping to my grandaughter. I contacted your complaint department of target.com and Ann informed me that target.come does not carry items in the store and that I could purchase the White Barbie and keep checking online for the Black one. I informed her that that would do me not good but cause extra work and that the Targets here in Texas has both and I questioned why only the white was online without the option to buy either. The representative "ANN" said that target.com usually carries items that are not sold in the store.
I am not sure that is true because I just this year purchased my new grandbaby's bedroom furniture and bedding from Target and since then clothing,baby clothing, equipment,etc.that were both online and in the store. I can't believe in 2011 this is happening "If you want a White Barbie you can get one online for less with free shipping and if you want a Black Barbie you have to drive to the store, pay more and I will then have to pay for shipping. This is the kind of situation that drives a person to share with family and friends. However I would prefer not to share this kind of information so I am giving Target on black Friday a chance to address my concern.
White Barbie $30.95 + shipping/ Black Barbie $ 43.25 + the cost of shipping and let's not forget that I will have to drive to the store and not sit in the comfort of my home and shop instead of put up with more black Friday complaints with Target.
I wanted to say that im a very upset customer. So 2 weeks ago i called the customer service in regards to my Targer Check Card being missing, needed to replace the card and that i have moved. The person i had spoken says that i will get my new card in 5 to 10 days, but never recived it. At this point i had called the customer service again to find out whats going on. One of the rep says they mailed out a letter to my old address, where i no longer live, to confirm the change of address. At this point i was very upset due to that i was never inform that would happend and besides how would i get it, if i dont live there anymore. Then i ask can't i just cancel my card and reapply for a new card says i cant, but honestly could not understand him.. so i requested to speak to a supervisor says he was going to transfer me but to find out that there was no supervisor and trans me to just another rep. I would have understand if they would have just inform me to call the next day. I thought i love TARGET but at this point the Reps that works the customer service line at night ruin how i felt about TARGET. Its not right how they treat customers and play there games. Lying to a customer and say that would trans customer to supervisor but pass it on to another rep.
i do not want to employee people from another country when so many united states employees are out of work. it took me about 10 calls to finally get an employee in the usa. most of your employee's hung up on me when & if they couldn't figure out what i was trying to resolve on my bill mainly because they over talk you or don't listen to you concerns. finally after 2hrs of calling t-mobile i did get a rep that listened & help i held for another 10 minutes to stress this to her supervisor. i am finished w/ t-mobile after my contract runs out!!! very very disstatified w/ t-mobile.
I am a long standing Target customer who values the company, the products, and its customer service, however after this last instance, I am completely unsatisfied with your planning for the Missoni product-line and your online shopping failures. I unfortunately learned that my order of 10 MISNI Via Chevron Blue Bath Towels have been cancelled as it was over the quantity allowed. For all my years of online shopping with Target, I had never seen a limited quantity for a product, and if this is your new policy, it should have been upfront at time of purchase.
If I would have known this, I would have supplemented my purchase with additional towels from another Target product line. However now that you have made this online shopping occurrence such an unsatisfactory experience, I will have strong hesitance to shop at one of your stores or online in the future. Especially now that they have also cancelled other items from my purchase without reimbursing me. I have filed a complaint with consumer protection.
I went into Target Campbelltown Mall last Thursday. Saw the advertisement in shoe area buy 1 pair of women's, men's or kids shoe & get 2nd pair for half price. I picked out a pair of sandals for my son & one for my daughter. I get to the register to pay & am told by assistant that the deals is for shoes only not sandals. Can you please explain to me the difference. I thought both are shoes they both go on your feet. Does that mean it didn't apply to sneakers, things & boots. Either she is wrong or it is very misleading advertising. Anyway, I purchased my kids sandals from Kmart.
I have found that your support of particular "groups" to solicit information and sometimes sign petitions in front of your store; extremely annoying and quite frankly politically motivated. The constant presence of gay rights/educators at the front of your store has been a problem. I avoid shopping at Target because of it (I hadn't been in Target for over a six months because the SAME organization was there last time! Okay so we know your are a corporate supporter; but it really unfair that you allow them to solicit but not other groups. I respect your decision to support what ever you want/who ever you want but if "equity" and "tolerance" is what you espouse perhaps you should put it into practice.
Please forward this to a supervisor or manager! I have literally spent over 3 HOURS trying to get this situation fixed since December 27, 2011. I keep getting transferred to the Philippines or Nigeria (?) call centers and I get nowhere. PLEASE HAVE SOMEONE WITH AUTHORITY CONTACT ME!!! Preferably in the USA!
On December 27, 2011 I placed order for 1 Deluxe Doggy Step and 1 CREAM Burrow Bed. I just got my dog back and needed these items immediately as I have serious health issues and cannot lift my Dog. I spent the extra money to have 1 day shipping and waited for my order to arrive. I did receive my confirmation email. After 4 days my order still hadn't arrived. I checked my order status online and it said the order had been canceled.
I was never notified about this order being canceled so I wasted 4 days waiting for it to arrive. There was no reason given why the order was canceled. ALL information was correct and I had enough money to cover the charges. It shouldn't have been canceled!
I went online again on December 31, 2011 and placed order for the exact same items: 1 Deluxe Doggy Step and 1 CREAM Burrow Bed and again I paid for 1 day shipping. I received the confirmation email and again waited for my order. This time I checked the next day to confirm my order had processed. This order was CANCELED AS WELL! For no reason! By this time I was very frustrated!
I thought if I called and placed my order with a live person I wouldn't keep having these problems. I called customer service and explained what had happened. She asked if I wanted to order the same items as in the previous 2 orders that had been canceled. I said, "yes! Exactly the same items!" She placed my 3rd order and said she was giving me FREE 1-day shipping to make up for the inconvenience.
This time the order went through just fine and she told me there was no reason she could see for the last 2 orders being cancelled. She apologized. I believed this was FINALLY worked out and my order would arrive with no more problems.
When I received my confirmation email my heart dropped. Instead of repeating the order as promised she had ordered 2 (TWO) Cream Burrow Beds. I had specifically asked her to repeat my previous order of (1 (ONE) Cream Burrow Bed and 1 (ONE) Deluxe Doggy Step. This was HER MISTAKE NOT MINE!
I AGAIN called and spoke with customer service. After spending over 45 Minutes on the phone I got nowhere. The Best they could do was tell me to refuse the order or return 1 of the burrow beds to a local target. In the meantime they could re-send the deluxe doggy steps but I'd have to pay for all 3 items even though I only ordered 2 (TWO!) items. I would have to pay for YOUR employees mistake?
The REASON I order online is because I don't drive. Because of Christmas I'd spent the last of my paycheck on my Target Order for my dog. I do not have the time to return a burrow bed I DID NOT ORDER! I do not have the money to pay for 2 beds when I only ordered ONE bed! Because now I can't order the doggy step until the 1 bed is credited to my account.
This is getting ridiculous!Â Next I looked for an address or email to physically write a letter. I used the contact me form. I explained the situation but when I attempted to enter the information it went to an error screen. I did it one more time and again I got an error screen saying my "my comment was invalid" Seriously? By this time, including this letter and searching for a REAL address I've spent at least 4 hours just trying to get a few items for my dog.
I NEEDED these items a week ago! This has been a nightmare! ALLI WANT IS WHAT I ORDERED! 1 (ONE) Cream Burrow Bed & 1 (ONE) Deluxe Doggy Step and I need them shipped ONE-Day. It's already been over a week! Now I'm going to have to spend my gas money to return a bed I DID NOT ORDER! I should be compensated in some way! I just want my original order; 1 (ONE) Cream Burrow Bed & 1 (ONE) Deluxe Doggy Step.
This is not just bad customer service this is NO CUSTOMER SERVICE! I have no idea if this letter will even reach a real person. There has got to be an easier way to deal with and process complaints. My time is just as valuable as yours. Please look into this situation and find out what's going on!
I went to 1 of 2 Targets in Fremont Ca and purchased an item from the freezer department. 2 Weeks later I went to the other Target and picked up other items than I went to the freezer department to get the item that I purchased from the first Target, and to my surprise they did not cary it so I put the items back on the shelf and went to the first Target. I-picked up my items than I went to get my last item on my list witch was baked lays potato chips to my surprise they did cary theme witch Target number 2 cared, so at this point I put everything back and went to a competitor and got all of my items at 1 store, it would be nice if i knew that i could depend on target to be consistent so that we don't have to wast gas running from Target to Target witch i wont do again.
I noticed again today (2/4/15-- 11:34 am) the same two employees laughing and making fun at customers in the Vestal, NY target store in Vestal Plaza. These are two Male employees: one tall and the other shorter. They were in or working around the customers in the return section in the front of store, on the left when you walk in, and this was not the first time they were doing this.
I am totally fed up with the 5715 North 15 Ave Target store in Phoenix AZ! I just purchased a LG 442 cell phone on 1/31/2015 that simply does not work properly and as usual at least two of my prescription monthly refills were never even filled again this month!!! I am a 77 year old disabled senior citizen living on social security and I cannot afford endless costly trips back and forth to this Target Store until Target Finally Gets It Right!...Nor can I afford to go without two vital prescription refills that without them this could in fact kill me! Every Month this Target Pharmacy screws up royally! And is clearly the poorest pharmacy in the world to deal with as well. Furthermore Target Electronics failed to make sure the LG 440 Cellphone worked properly before they sold it to me in the first place! This is clearly the worst and most incompetent store that I have ever tried to deal with in my 77 years of life! So,I will simply move my prescriptions to a totally different pharmacy and never even try to purchase any type of cellphones or other electronics from Target! Please help Boycott Target Out Of Business! Target Frankly You Suck Big Time!
You cannot beat the prices and deals at target. It is an amazing store that has just about everything that you need. The lines are never long and the employees are always helpful. It’s a great store to go to especially on Black Friday with all their deals.
I signed up for a Baby Registry at Target. The majority of the time I try to go on (and I go on often), I have issues and get error messages. I wish I knew before hand prior to choosing Target for my Baby Registry. It is awful....Always get a message about the registry having issues and to try again later. I would not recommend Target as a baby Registry to anyone ever.
Target t-2240 Nashville , Tennessee. When I first started I cashiered for a week, then I was placed over at target cafe/food ave . The cafe was cool for a while. Learning new stuff, some I knew. The team members were/are really nice. We have here recently gotten a lot of new team leads. They used to move me around to different workcenters around the store such as cashier, guest service , hardlines, recently softlines. I feel like I work very well over there . I’ve gotten a few compliments that I do a great job folding tables. Now I’m stuck back at the target cafe. I used to not mind working over there but, not so much anymore. I only get scheduled 5.50 hours, which means that I get a 15 min break. If I do it’s 30mins before the end of my shift . Most of the time I don’t even get a break at all. I may get a 7 hour shift one a week. In which, I get a 30 min meal break but I normally have to wait 5 to. 5.50 hours before I get to go. I always have to go find a team member or team lead to cover my break. They never come over to check on us. If we need a change request or additional help. It takes them a while to come over, depending on who’s working. Some of our GSA/GSTL’s are great & come right over, some of them never want to come over for a break or anything. When I don’t get my break, then I don’t get to eat. I get a headache, feel nauseous, feel like I have to vomit . I have sometimes. I know your not supposed to be over there when your sick. They wonder why I and/or other team members go home early. The 1st year at the cafe my hands were fine. The 2nd year they started itching , I just thought it was dry skin. For about a month now, when I’m over at the cafe . My hands start itching & burning constantly, I have to run them under cold water for them to keep from burning . They do it every time I’m over there. I’ve talked to several of the team leads about this but, they just don’t seem to understand. They just tell you what you wanna hear. Saying that they don’t have enough coverage , when there is 4 other team members that work over there. I have talked to my doctor about this & he said I shouldn’t be over there because , of my hands burning so severely. I have pictures that I have shown the team leads. They said oh wow, you shouldn’t be over there then. They continue to schedule me over there, & continue scheduling me 5.50 hours. So I hardly ever get to eat, therefore I always end up getting sick, nauseous, vomiting. I’ve noticed on my day(s) off that I feel fine not sick, but when I’m working there I feel puny & weak . I’m sure that I’m allergic to the sanitizer water, popcorn oil & salt. Whether I’m scooping up a bag of popcorn or cleaning the machine & kettle at night, washing dishes. It always irritates my skin. I guess I’m just gonna have to get a handwritten doctors note with the pictures attached for them to believe me. I just felt the need to address this matter & let you all know. Thank you so much, Samantha Spence
I visited Target at Austin East on 3/16/14 and used my bank card and the next morning I was receiving phones call from my banks fraud department that my credit card number had been stolen. I had only used my card at Target. I would like this issue to be addressed. I have been a very happy customer up to this point and now I question doing bussiness with Target.
Why do you have a ad in Spanish and English on English speaking TV? You can produce and run Spanish speaking ads on Spanish TV channels. If I wanted to hear Spanish spoken I would listen to a Spanish channel. My heartiage is German are you running your ads in German any time soon? Bet not! Last time I checked it is United States of America not Mexico!! Keep the ads in English on English channels.
Today, May 6 2013, my mother, daughter, and I visited Target in Corpus Christi, TX. We have come into this Target numerous times and buy several items throughout the year at this specific location. Today, after visiting the entire store, we decided to go through the Jewelry Department. We looked at the sunglasses first. My 3 year old daughter liked the one pair of rainbow sunglasses, so she put them on, under my supervision. Immediately a lady whom was working in the department came up to us and told us that the children sunglasses were located at the other end of the sunglass aisle, but I told her we were just
looking. The lady just rolled her eyes and walked pasted us.
My daughter then made her way over to the jewelry that was displayed along the wall. She was carefully looking at the jewelry and was not in anyway being disrespectful. As soon as she was done looking we walked by the lady who was working in this department, she looked at me and said, “Guess I will go and clean up what she messed up over here”.
I looked behind me to see what she was talking about and noticed that ONE necklace was not hung up on its designated hook and she huffed and placed it correctly onto the hook. I told her that she barely messed up anything. I walked on with my daughter into the purses and hats. The lady then said to us, “If you would like to make a complaint about me go ahead…but, I do not work for Target.
I am just here cleaning up the merchandise.” I guess she worked as a vendor, I am not sure. She was working “for Target” if not being directly paid “by Target”. She was represented Target, and therefore should respect the customers. My mother then decided that she should be brought to the manager’s attention. As my mother was speaking to the manager about what had just occurred, this “non Target employee lady” came up and said…”is she complaining about me”?
My mother said, “Yes, and you had no right to be rude to us”. This lady turned and looked at my mother and said, “I was not rude”! My mother said, “Yes you were”. And the lady said, “No, I wasn’t. You should keep a closer eye on your children”! The manager at this location did apologize for this lady’s actions and did state that she would have a conversation with her.
We do not feel that this lady had any right to treat us the way she did, and even though she specifically stated she was a Target employee, she was working in the store. She made our visit feel very unwelcomed and I do plan to do my shopping elsewhere in the future. This is unfortunate because I do like Target and its merchandise well. However, shopping experience out weighs the merchandise on many levels.
I hope that Target does ask this lady to not come and represent them in the future. She was a very rude and disrespectful woman whom I hope I never had the displeasure to meet again.
I purchased a Target gazebo on June 24, 2012. On October 5, 2012 it rained and the roof collapsed. I went to store and they had clearanced the gazebo. Manager said to come back in spring and exchange. I came back and Target said that the problem was so common the company would no longer carry gazebos. Told me to call customer service. They said to call the company that gazebo came with one year warranty. Company told me none of their gazebos have a warranty. So I am out of luck. Daughter having wedding in backyard in a month. You would think someone would be willing to help.
I want to complain about target cashiers at 4433 s Pulaski rd in Chicago Illinois . The cashiers are being rude and mean towards people buying stuff with coupons treating me and others as criminals and also getting nasty to the point where I felt attacked and sad. I have never been treated so bad at another store. Please fix the attitude and also teach the coupon policy to them, I will pass a bad review about the cashiers at this location.
i would love to shop at target but they have only 2 handicap carts. one the battery is dead and the other is with another disabled. i go once a week just to see if i can get a motorized cart and end up leaving. why don’t they have more of these carts? i have heard other disabled people say they can’t shop there because of lack of the motorize carts.
I tried on line to purchase from my niece’s baby registry. After 6 hours you were having technical; difficulties. So then I tried to purchase on tele#800-591-3869. I called 4 times. Central America(shame on you) can’t give USA the jobs. When I tried to place my order, I was hung up on 4 times. Communication was pathetic. No questions could be answered by them because they knew nothing about the product. I have a red card CREDIT CARD. We will close this card down and look for shopping elsewhere. I only wanted 2 items at $65.00. I purchase on line frequently and have never experienced such time comsuming ignorance.
Michael A Season
after she ring my order up I used my target credit card to pay the bill, the cashier handed my copy of the order, I did not have to sign for the order, and she did not ask for my ID!!!, what stops anybody from useing my card and runnuing up a big bill?, I will use other ways to pay for my order, maybe your company will change there ways and make you sign for your order and ask for some ID.
Target store complaint department, I am extremely hurt and dissatisfied with an experience I had at the east side target store in Evansville, In. I had inquired with the manager there about some $1.00 metal pail buckets they had in the $1.00 section.
I needed at least 150 od them for my daughters up coming wedding I was so pleased to find them after a long search on line and many stores to my surprise I walked in target and saw exactly what I wanted . I asked to see a manager and see if I could get a discount for large quanity.
He said they did not allow that. but he said they could be considered Easter and to check back Monday morning. I planned for a babysitter so I would not be late and got to the store before doors opened. I found the buckets and they were not marked on sale but I took one to a clerk and asked her to check she said no they are not considered easter and are not 30% off.
They had many more thaan I needed so thought I would check the north side target the mext evening to get all the same color I purchased 40 at the east side and new I could get many more. So I did go the north side and they had none so I went back to the east side first thing on Thursday to my surprise all the pails were gone they had gone to 70% off and someone had purchased all of them we called many local targets all were out.
Im so upset that no one knew they were Easter and why they were not marked down on Monday and went to 70% off on wed. now I have no wedding favors the manager sais there was no way to know they would go on sale and I know I should have purchased them at 1.00 but when they said they were not considerd Easter I figured I had time to get them on thursay my nest day off they had several 100 I just wish I had known…. please try to find them for me. dee
Target has longed been my preference for general shopping over Walmart, etc. my local Target store (at Rockwell & NW Hwy in Oklahoma City) has changed that opinion. In the past year the store has gone down hill in customer service and management. The employees are not friendly and do not offer assistance at the level Target normally exemplifies. On a recent visit, when a cashier mistakenly rang up an item twice on my ticket, I was told I would need to go stand in line at customer service to have the amount taken off my ticket. And she didn’t even say, “I’m sorry!” Today, I along with several other people, stood in Lin at the Starbucks in Targert for 10 minutes waiting for someone to show up to take our order. Another Target employee finally happened to walk by and said, “Oh, we’re sorry but the only person in the store today who can run Starbucks is at lunch right now!” As ridiculous as this is, at least put up a sign saying “Closed”!?!? I am about done with this store for good.
Last night, when checking out at Target in Chico, Ca, I was astonished when I was asked for my ID when purchasing a bottling of wine. It was one item among numerous others in my cart. Being close to 60 years old, I was not as offended for having to show my ID as I was when the cashier made me take it our of my wallet and then swiped it. What is that about? I must say I was pretty taken back and will reconsider shopping with your company in the future, especially for alcohol. I have never experienced anything like that in any other retail establishment.
I would appreciate a response as to why this policy is in place.
My daughter-in-law purchased a Hello Kitty alarm clock radio for my granddaughter (5) for Christmas. There is a switch that does not work properly. The switch is almost impossible to move,so my granddaughter and mother have not been able to use the clock. We put the clock back in its original box to EXCHANGE it for the exact item. My daughter-in-law is legally blind and could not find the receipt. This problem occured when her wallet got wet and she laid her receipts out on the dinning table to dry. Her neice was visiting during Chrristmas break, to help with dinner she cleaned off the table and moved all paper work. Now that days have gone by, the neice can not remem ber where she put the papers. She is 12 years old.
I took the mom to Target 1/10/2013 and the customer service department would not exchange like item for like item. How stupid is that? Their reasoning was, she didn’t have the receipt. AND, even if she did have it she would have to pay an extra FIVE DOLLARS if she bought it on sale! I have never heard anything so crazy. ITEM for ITEM exchanges should not be a problem AND paying an extra FIVE $$. Defective is defective.and your store will NEVER get ANY of our whole family’s business again.Really, make her pay an extra $5 just because she MAY have bought a DEFECTIVE item on sale! I expect an answer from the corporate office, an apology, plus an exchange of her clock, item for item. We will spread the word about your unfair and down right stupid return policy.
You have my email address
January 2013, I bought a pair of boots that were on shelves with a 30% off sign. This was not the only pair of this kind on this shelf, but when I looked at the receipt it was for the full price. I asked them why I didn’t get the discount and they said they weren’t on sale. I went back to the section with the manager and was trying to explain the situation. She was so condescending to me and telling me to not talk too loud to her, which I admit I am a loud talker, but I definately not yelling and everytime I would try to explain something she would interupt me by telling me in so many words to shut up. This woman was not very good at her work and I’m really upset with her. She had my sister out of the store, another worker came after my sister and it was a mess.
The store is in Palmdale, California and I will never ever go to a target again. I got my money back for everything I purchased and walked out without anyone listening to my side of the story.
I WAS AT YOUR STORE ON VETERAN’S PARKWAY ON JANUARY 3RD. FIRST I ASKED IF YOU ALL COM AND THE CLERK HAD TO GO AND ASK SOMEONE. I BOUGHT A LOT OF CAT FOOD. ABOUT 70 DOLLARS WORTH OF FOOD, TREATIES, AND LITTER. I GOT TO THE REGISTER AND THE CASHIER SAID I WOULD HAVE TO GO TO CUSTOMER SERVICE TO GET THE DIFFERENCE ON THE COMP ITEMS. TIDY CAT NO PROBLEM. TREATIES WERE 2 FOR 5 DOLLARS AND THEY SAID THEY DON’T DO THAT. IT HAS TO BE A SET PRICE. I JUST TOLD TO GIVE ME MY MONEY BACK AND I KNOW WAL-MART WILL. WHICH WAS CLOSE TO 8.00 BACK. I PROBABLY WON’T BE BACK AT YOUR STORE.
Electronics sale via catalogue started 26thDec, was after Expendables 2 DVD, not on shelves, store a pigsty, shelves not stocked, staff not prepared to look through all the boxes out the back to find what should have been on sale yesterday. Was exchanging Christmas gift without docket was was told the correct price my sister in law would have paid but was given the boxing day sale price, considerably less , as this dvd was only recently released, i should have been able to exchange it for the correct price as it was not purchased on boxing day, poor form on Targets behalf ,when I queried this I was given a not very nice look from the young girl, if they can’t handle complaints then they shouldn’t be on the front counter. I believe if something is advertised as being available then it should be on the shelves not still in boxes out the back.
The browns plains store in qld is poorely stocked, if you really want anything you have to go to other stores
I Always go to the taco bell on Judge Perez in Chalmette, La. The past 3 times i have gone I have had food from my order missing or incorrect, but am still charged and pay for my full order (such as a side of nacho cheese missing fromy nachos or a plain taco in place of a volcano taco I ordered and paid for) Each time I was also missing straws for my drinks, napkins and was not offered nor did I recieve any sauces at all. The only reason i even went there most recently was because I was gven a gift card. I have wasted over $60 just in 3 serperate trips on food that was horribly prepared, missing or incorrectly made per my request (ex: no tomatoes or sour cream). After this last time I am completely fed up and refuse to give that franchise any more business. I only wish I could have saved my money.
I was at your Target store today, returning a duplicate Kindle my husband received for his birthday. I didn’t have the receipt as it was from my son in Indianapolis and we are not sure where the receipt is. Although he did purchase the Kindle at Target, I thought it would be no problem returning the Kindle and getting like gift card money in the amount of the Kindle.
No way shape or form. The girl at your service desk was rude, unfriendly and not someone that needs to be dealing with customers at a service desk. I was told that if the Kindle was over 70 dollars that I would have to spend a penny over in order to get the credit in the Department 57 items ONLY.
Seriously … I walked back to see what was available for me to exchange for the Kindle — nothing that I would begin to purchase.
Another customer was standing back in the department when I went back to see what my options were – and she said she had the same problem with Target last week. She took her Kindle back and sold it on eBay for double the amount.
I said this make no sense to me – that Target would rather let you walk out the door if you don’t want items in DEPARTMENT 57 — or have absolutely no use for them. And dear God if you come back a penny under the amount of what the Kindle lists for — the service gal said I couldn’t get my money back then either.
So I walked back through your store and decided to do as the other lady – take the Kindle – of which I understand you already have your money from the first sale – but seriously – don’t you understand that – if I was given a gift card — and kindness I would have spent more than the gift card and you would have the Kindle back to resale.
So be that as it may – i decided to take the Kindle sell it on eBay — took it from your customer service gal — to get home and notice she tore the seal off. There were 2 girls in the service desk area — there were cameras – and you will see that my Kindle had its seal intact – but getting back to looking at the Kindle when I got home — your gals at the service desk decided to pull a fast one and pull the seal off the Kindle box.
I know I am probably wasting my breath and typing with this email- but genuinely hope that you show better customer service through your corporate office than the local store here in Evansville, Indiana on First Avenue.
Please check your cameras, I was there around 9:30am – with 2 children ages 4 and 2. I am so angry that the girls behind your desk was able to pull off a scam to me the public — I could just spit! So, I will anxiously await hearing from you.
And now if I were you and when you run a drivers license as you did mine and you see that I don’t have returns on my drivers license … as your customer service gals – made a HUGE deal about … well if you don’t have x amount of dollars in returns you may be able to go back to the department this came from and get like merchandise …. SERIOUSLY !
That in itself – will keep me away from your stores – there is more fish in the sea than Target! The days of good customers are worth their weight in gold … sure doesn’t hold true for Target anymore… I am sure that is why the general public pays very close attention to those stars and comments that are given companies and merchandise … because THAT IS WORTH IT’S WEIGHT IN GOLD.
Sorry … that I am so frustrated but this take the cake!
I went into a target store in fountains hills arizona to buy a tv for my condo. When I went to electronics department I had seen a tv stating clearance for 398.00. When I asked the associate he said he would scan it. It came up as to no tv’s in stock, so I went and said do you have this one on clearance or that one. All of them showed no. The associate said I could get the display for 5 percent off.
said it was scratched so then I asked for a manager and she said take the display for 10 percent off. Again when I pointed out to her on every clearance tv showing you can get them new for a price “none of them were in stock”. The manager said they are only display for sale. I said to her where on the sign does it say display only?? Every clearanced tv was being falsely advertised. S
o I took a couple pictures of the display to show corporate .what was up with this false advertising, and the manager called security to say I took pictures of them. They said they were calling the sheriff for violating there rights. I never took a picture of them. I took a picture of the display. This was total harassment and all I’m sure is on there camera system.
I was mad so I started to walk and the security had me go upfront. That’s when he said I took pics of associates. I have never been treated like this. Consumer fraud, harassment. My rights have been mistreated and violated For years I have shopped in your stores and given my hard earned dollars.
I cannot believe in this day that a large chain store could be so fraudulent and not care about the consumer. And to call security and say I violated there rights!!! Where are my rights. I will be filing a complaint at attorney general. If you wish to talk.
I went to my neighborhood Target to EXCHANGE a comforter given to me for Christmas. I had no receipt. I was turned away because the item was valued at more than $75.00. I explained that I was NOT interested in getting cash or a gift card back. All I wanted was to simply exchange the king sized comforter for a queen. Same comforter…no upgrade…just a switch for the right size. I was blown away when I was told “sorry, there’s NOTHING I can do for you without a receipt”. The manager “Rob” was too busy to speak with me. Wow! Really? Nothing you can do? Unbelievable.
Soooooo…I just went online and paid off and cancelled my Target card then gave the 2 $20.00 gift cards I had to charity. Called all my family & friends and gave them a heads up on the Target exchange policy. They had the same reaction I did. It was decided that as much as we all hate Wal-Mart….we won’t be going back to Target. Still shaking my head.
Hello, my name is Katherine and I am a loyal Target customer. I registered for my wedding with you and was very pleased….I created my baby registry also with your company too….I am writing because I never have recieved an option to purchase the remainder to my baby registry for a discounted price (10% off or somthing of that nature). I found this odd, as for my wedding I did have this option, my girlfriend (who also has a baby registry with you) told me this afternoon that she did get this offer and also that she periodically recieves coupons in the mail from your store. Is it possible that my registry slipped through the cracks?
I love your store and will continue to shop with you, hoping maybe I could get back on your mailing lists and or have the option to purchase the rest of my registry at the discounted rate? I hope that Target will fix these problems with their baby registry so other moms won’t have to go through the same problems that I have with their lists online. It is a huge inconvenience.
Target’s website is extremely slow which was not a huge issue but makes it very inconvenient to make changes / updates to your registry. Also, I’ve been to 3 baby showers in the past year where there are multiples of the same gift. The first two showers I thought to myself “these guests must not be having the cashier take items off the registry” however it happened to me the last shower I was at. I made the purchase 2.5 weeks before the shower (I made my purchase during the week and watched the cashier scan the registry right in front of me as I usually do). When I arrived at the shower there were 3 other people with the same exact gift!!
I have always loved shopping at Target and have had good experiences (good customer service, fair prices…) I registered at Target and Babies R Us for my baby and am now experiencing the same issue. Items are being purchased and scanned from the registry but are NOT coming off so I am getting multiples of the same item. What the heck is the point in registering somewhere if you have to take back a bunch of items b/c you have multiples??!! I called the customer service line at 8:30 this morning and waited on hold for 16 minutes to explain the issue.
The service rep acted like she could care less but said she “updated” the registry to show the items I have received already had been purchased. When we got off the phone I got online to see if the items appear as “purchased” and they are STILL showing as available to purchase. This makes me furious and I know I have wasted hours registering for items that I’m going to have several duplicates of. NO MORE REGISTRIES AT TARGET for me!!
$199.99 Westinghouse 32″ class 720p LCD HDTV$199.99 Sale All available items: Westinghouse 32″ class 720p LCD HDTV $199.99 2-year Replacement Plan $17 $189.99 with your REDcard. save $80. reg. 279.99. Went to buy adver. TV, the store I went to didnt recieve any? I asked the mgr. if he could call one of the stores that did recieve them, so as to hold one for me, he said no cause it was a 1st come 1st serve. What was I, its not my fault they didnt have them. I asked him if more people had come by asking for the TV, when he said no, I told him people are probably use to you not having the ad. items!
When I go to any target store there is always more employees in the store then customers, now I know why. I called TARGET to verify if t.v. set was available. Asked if I could pay $250 of the $400 price today, and pay the balance the next morning and pick up t.v. then, was told “NO, entire price must be paid at time of sale”. I said “No problem, I’ll go to bank, come down and pay for the t.v. IN FULL, TODAY, but could you please hold it for 24 hours so that I could make arrangements to get a bigger vehicle as the t.v. is a 46″ flat screen.”
Was told “NO, against store policy” Now, I’m 46 years old and have been going to department stores all my life. Sears, Bradlees, Walmart, K-mart, Unclaimed freight, etc., I’ve NEVER seen or experienced a store try SO HARD to NOT make a sale as TARGET did this morning. I called their corporate office and talked to two levels of management and they did NOTHING to try and ammend things to allow me to purchase this set. What is wrong with you people??!!! You’re in business to SELL things!! And here I come with $400 IN HAND to try and BUY something from you and you pretty much tell me to ‘kiss off’?!!
I wasn’t asking you to store this thing for a MONTH for Christ’s sake, I said I’d be there THE NEXT MORNING TO PICK IT UP??!!!! TARGET lost a $400 sale today and a customer for life. You would think in THIS economy, with store chains folding left and right, that these people would do ANYTHING they could to keep sales up and accomodate their customers, but I guess TARGET could care less. I’m going to one of their competitors today to spend my money.
Last year I registered for my wedding with Target because I have always been happy with the service and products. Until now. In July my uncle sent my wedding gifts via mail as he lives out of state. However, I was unaware that these gifts were delivered because I never got them. We only became aware of their existence when my uncle called to see if we liked them. They were stolen from my front door.
The reason my husband and I know that these gifts were stolen is because upon calling Target customer service we were informed that one of the gifts had actually been returned to the store for store credit. Obviously, we were not the ones who returned the gift. WE have been given the run around and passed off to every department. Target must think that we are trying to pull a fast one on them when the truth is that we no longer want the camera or even store credit. Just the money refunded to my uncle for Target’s lack of security when it comes to returns.
The package included the gift registry which would make it easy to claim the gift was the thief’s with no request for ID. My husband and I are feel that this has been the worst case of customer service and plan on making this known via whatever media possible. Also, we are consulting the EEOC in regards to our treatment. Perhaps if my Uncle’s last name was not of Hispanic origin he would have been taken more seriously. Neither myself nor my family will be shopping with Target.
Once my automatic prescription refill has lapsed I will be taking my business elsewhere. What is more, the 8 people (family and friends) that my husband and I know that are getting married within the next year will not be registering with Target.
Dear TARGET I just got from your store horizontal cube storage unit. I’m not naive to expect high quality on a $70 item. However, it was shocking to me to see the low quality on the item along with the very poor instructions on how to assemble it. After more than 4 frustrating hours we mounted as best as our guess would allow us. Well I was just puting my itens on it when I noticce that the material is already giving in with the weight of a few books. Unbeliabable.
So I have just threw $70 in the trash can, because it will be impossible to pull it apart boxe it and return it in mint condition, like it is required. No more furnitures from TARGET, not for me.
I went into the Target in Surprise AZ today. I picked up what I was looking for and proceeded to the check out. I only had 2 items but they totalled approx $130.00. As I’m standing there being checked out the cashier tells me the total and I said just a second I think I have a gift card I’d like to use. And instead of giving me a second or maybe 20 seconds to get it out of my purse she tells me in a snotty tone “well while your looking for that I’m gonna check these people out” The customer behind me who also only had a couple of items. Before I knew it I was being pushed aside so he could use the debit card machine.
I must say that is the rudest treatment I’ve ever received at a cash register in my entire 44 years of life. I was shocked! I am a business owner and I know that if any employee ever did that to one of my customers they wouldn’t be working for me anymore. I expressed how I felt about what she did and she just continued to be rude and snotty. I will NOT be shopping at Target again. And I spend a significant amount of money with Target. I will take my business else where in the future.
I attempted to return a duplicate chrome Baker’s rack I’d received from an online order to this store. An order that Target told me had been cancelled due to their computer error when I called them after I hadn’t heard from them two weeks after placing the order. Customer Service couldn’t find the rack in their database, and as a woman was standing in the middle of that department screaming at the top of her lungs that she wouldn’t be ignored any longer by their reps, I decided to ship it back rather than spend my afternoon looking through their computer records.
My mistake. After several calls over two months, Target online tells me they have no record of my purchase even though they authorized the return shipping and had a record of its arrival and even though the charged showed up on my credit card statement. I sent them a copy of my credit card statement and never heard back, so I filed a dispute with my credit card company.
Six weeks later, Citibank approved my refund. That was on January 17th for an order placed September 23rd. Target’s response was the most unprofessional, incompetent and unethical I have ever encountered. At no point did anyone ever take an interest in resolving the problem and even my repeated efforts met with complete indifference. If you must shop with the bottom-feeders, try Walmart or K-mart. At least then you won’t be surprised when they don’t respond to a problem. As for me, there are far too many online companies to work with for me to ever shop Target again. They won’t miss me and I sure as h*ll won’t miss them.
I was in trussville alabama target tonight . We were there to upgrade phones and ect. , After waiting about 20 minutes while associate who handled comntracts and ect that night , we allowed a lady in tears to go ahead of us. You see she had been earlier to get a cheap charger as she wasnt near home and bought a cheap one…..It was a slider phone and all her chargers had allowed to slide and use phone while charging….. this charger tore up her phone when she went to use it while charging…:(
AS she was in tears she was told it was her fault, shouldnt have bought cheap charger , tore phone up…your problem/// Now even the electronics manager didnt solve problem either… The bad thing was she was waiting on phone call from her son who had been in Afganistion for 2 years and was calling her to pick him up on this phone…. I was not satisfied at all with the treatment she got . The electronics should have sent her to store manager and arranged something for her to recieve the call….
I personally felt soo sorry for her and not a person in Target was concerned about the call from a person who had been off serving our country so they and the rest of our country has freedom/ DISGUSTED, BY THE WAY THE LADY WAS TREATED AND DONT PLAN ON SHOPPING THERE AGAIN…
I need to start by saying I am I frequent Target shopper. Either online or in store. After my experience that will change. I will never return to Target again. On 11/22/11 I had ordered 3 items from a baby registry for a SURPRISE baby shower. I entered my billing and shipping address as the same address. When I went to check on the status of my order (ORDER NUMBER 10233403487) I see they are being shipped to the registry owner- who the surprise baby shower is for. I do not know her address, therefore there was NO way I could have mistakenly put it in. Plus I VERIFIED I had entered my shipping address.
I had submitted a complaint and request on 11/25 to have the shipping address correct and got no response. I called the 1-800 number and was on the phone for 40 minutes with people who told me sorry, there was a system error that had sent the shipments to the wrong address, but there was nothing they could do. I talked to 3 people and finally spoke to an Angie who after MUCH resistance on her part, agreed to finally call UPS to change the shipping address. I have checked with UPS and the package is being delivered 12/1/11 but still to the registry owner- not me. So after all this, it is still going to the wrong place, and I have gotten no response from Target!
Well thanks to them, I will be responsible for ruining the surprise baby shower when my gifts show up at HER doorstep because target is too lazy to correct their mistake!
On 11/24/11 I received an email regarding the 2-day sale which stated free shipping for orders over 50$, use code:ship 50. When I went to check out, after two and a half hours of shopping, shipping charges of $26.79 were listed on the total and applied. I “saved the items for later” and wrote down the 800 number to inquire about the shipping charge. I called at 1:45pm and spoke with a representative, explaining about the code, the offer and the total at check out. I was told: “Go ahead and place the order, if the shipping charges are still there at check out, call us back and we will remove the charge for you at this end.”
I did as I was instructed by your representative and placed the order. Unfortunately, my phone line was dead and I was unable to call back until 11/26/11 at 11:57am and I spoke with Johnjay, employee #A523789, Reference# 3-783750345. I explained about the order, the free shipping code and my previous call on 11/24/11 and the instructions I was given. He then asked for a reference number regarding that call. I told him I was not given a reference number and pulled my notes giving him all the information relayed to me. He asked me to hold while he attempted to pull the call by name. He then told me that he did not have record of the call that I made and stated therefore he was unable to prove that I had called. I have witnesses that I placed this call; I was at my sister’s house and borrowed her phone to make the call since my phone was not functioning.
Johnjay insisted there was nothing he could do. At this point I told him I had wasted 2 1/2 hours placing this order and had plenty of other options from other business and that Target’s email is misleading. At this point I instructed him to cancel the order that I was not going to pay $26.79 for shipping when I could go to the store (or another store) or place the order on-line with someone else. He informed me that the order could only be canceled within thirty minutes of being placed and that the only option would be for me to refuse the order when UPS made the delivery. I reminded him that had it not been for a “Target employee and representative” telling me to place the order and the shipping would be removed on 11/24/11 I would have never place the order to begin with. At this point I am frustrated and furious! I requested to speak with a supervisor.
After holding for some time a female came on the line, reference# 3-783750345. Instead of using common sense and customer satisfaction skills she also told me that she would not remove the shipping charge but she could offer a $10.00 discount on the first order #10245854019 and a $5.00 discount on the second order #10244567863. I told her that was not acceptable that according to the email advertisement the shipping over $50 was to be free and that I would not have placed either order had I not been reassured by the representative on 11/24/11 that this would be handled properly. I also stated that the email advertisement was “false advertisement” and misleading. She insisted that I would not receive free shipping but could have the discount.
I informed her that I was unemployed and could not afford to waste even $16.79 for the shipping she offered discounted. I told her that nothing I ordered was a necessity and that I wanted to cancel the order before it was processed and refused the offer on the first order. I told her the second order were items that my boys wanted and accepted the discount for that order. Her solution was for me to refuse the packages when the UPS person made the delivery.
I told her that the order stated shipping was estimated to be “sometime between 12/2-12/7/11″ and could be anytime of the day or evening and that if I were not home that the UPS would simply leave it at my door. I told her that at this time of the year that anyone could see a package and just walk off with it. Her solution was to post a note on my door for UPS stating that I wanted to refuse the delivery. I mentioned that this would result in both orders possibly being returned but she did not seem concerned about it.
This whole ordeal has wasted many hours of my time and has seriously ruined my experience with Target. That is quite sad considering Target has been my favorite store for some years now and I shop there at least once a week.
I am making one last appeal to someone at Target that still cares about customer satisfaction to take responsibility for the representative’s mistake in directing me to “go ahead and place the order, call us back and we will remove the shipping charges for you”. If this can be corrected by crediting order#10245824019 in the amount of $26.79, it would be greatly appreciated and I will accept the order. If not, I will refuse the order as instructed and contact my credit card company of the issue and file a complaint.
This order is expected to deliver on 12/1/11 therefore an expedient response would be appreciated.
I recently bought an external keyboard from Target-I needed the keyboard to complete a homework assignment for a volunteer braille transcription class. The keyboard did not work. I needed a keyboard that supported the braille dots program. This was the only problem with the keyboard. I bought another from someone else because I was running out of time and needed to pay them. I am low income on social security disability/retirement and don’t have much disposable income. When I returned the unusable keyboard to the store in it’s original box with the receipt, I was told that because I opened the box, I could only recieve a refund in the form of a store gift card/store credit.
There was no checking the condition or opening the box at that time. We are talking about a purchase that was two weeks ago, product in newish condition and resellable condition, original box and receipt==Was told even though the unusable condition was not my fault, it was company policy to deny me the refund of cash that i paid and instead given a gift card for the refund. I am outraged to be treated this way. I planned to use the refund to pay back for the replacement one I had to buy in order to turn in my homework on time. I am now having to ask my friend to wait for another two weeks to pay her. I suspect she won’t be doing me anymore favors.
Target’s Up and Up Brand of Nighttime Baby Wash has had the scent changed without any knowledge to customers. I have called and called for about a month now to see if it is a permanent change and can’t get an answer. The people answering at Guest Relations tell me they will get back to me in 2-3 days, one gave me the vendor phone number (no one answers the number) and the subsequent calls have gone unanswered. The last inquiry was Nov. 2 and I was supposed to hear right back after the vendor rep was called. Sometimes I feel comments, etc., are just received and they go into a big black hole never to be answered.
I am disappointed in the change of this product. The Nighttime Baby Lotion has kept the same light scent but this product smells exactly like the Target baby wash. I have opened the containers and smelled them in the store. How can they get by just switching like that without telling the consumer? Also…just putting the same product in another bottle doesn’t seem to be right. I believe Target should respond to suggestions and comments. I’ve had numerous e-mails and phone calls gone unanswered. What is happening to Target? Now their website is unworkable! It keeps freezing the browser, can’t get orders through, etc. Not like our reliable Target.
I ordered the Black Avington 4 Drawer Chest – Black, Upon opening the box the contents inside were a mess. The screws and other small pieces were scattered through out the box. I took everything out hoping it was all there. When we got to the last piece which is the back of the chest it was broken in several pieces. The cardboard back is broke all the way across the back and the wood backing is broke in several spots. This is not the first time I ordered furniture that had to be put together. This is the first time that every single item had to be put together and it was in poor condition.
I don’t know how you want this handled. It can’t be put back together in the box as the packing foam was is completely in pieces. The clean up form the little foam pieces will probably take longer to get rid of then putting the item together. Do you want to pick it up? This item has been a complete waste of my time. I will never order another item that needs assembly again from Target in fear it will be like this one.
I just want to say I am a very loyal and valued customer. I spend alot of money in your stores. I live in NJ and have a second home in Naples,Florida. So I am not there all that often. On March 31, 2011 I purchased an outdoor rug. I literally had it outside for 1 month as I just got to Florida and it the raining season was starting. I had to fly back to NJ and COULD NOT bring the carpet in as it was very very wet. Needless to say I didn’t make it back to Naples until 10/18/2011. The condition of the rug is absolutely molded and ruined. It is disgusting. So I went to the Target Store #2063 where it was purchased and the woman behind the counter explained your policy.
I asked to speak to the manager which was Brittany and she didn’t want to hear anything. Very nasty and uncooperative. Now because of the second house situation I DO NOT AGREE with the 90 day policy. All I wanted was a store credit which I DO NOT feel is unreasonable considering the circumstances. If Target does not want my business anymore that is just fine with me. Otherwise you should at least try and be fair with this situation. An outdoor rug SHOULD not mold in one month.
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