Target Complaints Continued... (Page 6)355+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680
An item went on sale on Sunday. An hour after the store opened I went to purchase the item. I was told tha they must have sold out. Within the Hour? How many were in the store in the first place? They were so kind to offer me two more expensive models that were in fact in stock. They also offered me a rain check. If I wanted rainchecks I would order on line which is what I intend to do at another store even if I have to pay a little more. I know I won't be dragged to Target for something that is not in stock.
After standing in line at the Target store on Milwaukee St. in Boise, ID for 4 hrs. on Black Friday, I was in front of the 6 remaining 46" HDTVs for $298. I paused for 10 seconds to stabilize an elderly man's shopping cart as he loaded his TV. I turned and 2 young men loaded all 6 of the remaining TVs on 2 utility carts! When my husband informed them that the circular said "one per guest" they denied it and took them anyway. We informed 2 different security guards, they would do nothing about this. Why does Target not issue tickets, as other stores do to stop this unfair practice? It ruins the sale for everyone, is unfair and causes us to boycott Target indefinitely. Great marketing!
i just came from target the one on 120 city of hawthorne had the worst experience as a hispanic, bring the the items an had some coupons cashier shawntanett african american an maneger told me is per customer i said ok give me back the coupons an items i will get in line an pay, she anwer i cannot do that because u mite put it inside your basket an leave without paing for it i said are u calling me a thief she said no is the store policy i dont think u need to be better train u are calling me a thief infront of all these customers.
I was not allowed to use your $5 off $30 or more at the Target in West Hollywood , at Santa Monica Blvd. and La Brea. I was told I couldn;t use it becausre its a city Target, It may say City Target on the front but on the back it says TARGET COUPON EXPIRES 4/13/13.
I shopped today 3/21/13 and spent nearly $80. I don't live near a city Target , I do live 3 blocks from the one I went to today. Seriously your not the same company. How rude on your part to embarass me like that. I asked the manager and she was helpless, and when I asked her if it was the same company she was stalling for a second and then said we are told that we are not suppose to take them.
Then I asked you said your not suppose to but did they say you can not and she said the same thing again, she was useless. I am done shopping at TARGET, I HATE BEING CHEATED AND LIED TO AND YOUT COMPANY SHOULD BE ASHAMED OF MAILING OUT COUPONS THAT ARE NOT AVAIABLE IN YOUR SHOPPING AREA. BAD POLICY LAZY LAZY COUSTOMER SERVICE.
In today's ad you advertise a Baby Boat Float for $12, went to the store just now at 12:00 p.m. after church and your store and all stores in Sacramento were out of them. The store I went to said there were 7 in stock and sold out at 8:00 a.m. I thought could order online and this product cannot be sold on line according to your web site. Everytime it seems I want a product at Target, and I realize it is summer, or whatever time of the year it is, your stores do not get very many of them and it is first come first serve, I realize, however, but not everyone can come in when your store opens. You could at least have it online when it isÂ advertisedÂ in your weekly ads. It is very frustrating.
On a good note though I do love Target and especially your grocery department. There are very few items I can't find at your store without going to a grocery store, but that is alright.Â While shopping at Target this past weekend, I purchase one bottle of wine. When checking out, the clerk asked to see my ID. I showed her my DL and she said she had to scan it. I told her to take the wine off our bill and she said she couldn't do that (why not--too much trouble?). We have purchased liquor from all kinds of retail stores and have never been asked to scan our DL. I let her do it but realized I should have refused.
There is already too much of our information out there. This is the most ridiculous policy I have ever seen--when did you start doing this? I will never buy liquor from Target ever again!! We are usually asked to see our ID for verification when using a credit card, which I have no problem with. You need to rethink this policy! An unsatisfied customer!
I went to the Target to do some shopping today. I purchased, or intended to purchase over $200 worth of merchandise, only to have my Bank of America courtesy check denied by your agent. I went to BOA after leaving your store to see what was the matter. I was told my account had no issues. have had exemplary credit almost all my life. This was an embarrassment to myself being denied the purchase in front of the people behind me. The supervisor there offered no help just saying that's what the computer says!
Well I higly doubt I will return to a Target store after this. I was a monthly shopper there. I would like to see what kind of response I get from you at this level. I was wrongly parked outside of tour target store on sunday waiting for my wife who was about to come out when an employee from that store who was recollecting shopping carts came to yell at me and wanted to start a fight with me because he wanted me to move. I moved my car and proceeded inside the store for a complaint when that same employee came inside and told me i was a "wuzz and didnt have the balls to fight him instead of telling on him".
Why do you make it so hard to cash a "cash back check" that you send to my husband? No one has the right to ask for our social security numbers and yet that it what you require to cash a check. Why can't we just use our driver's license the way we do when we write a personal check? Also, why can't my husband sign and then I sign and cash the check with my driver's license ID? It seems that you purposely have made it difficult. This makes no sense when you are the one who sent the check to us. It has all the attributes of a scam.
The security employee who was at the door was hearing him as he told me this and wouldnt do anything. I told him that i was going to call the police as the employee kept on telling me the "lack of balls i had" for not confronting him, all of this happening while there was alot of people watching as you can imagine, the whole line of cashiers were just staring. After the security person sent this employee out the back the manager approached me, i told her i wanted to report the police because i felt threatened coming out but she (manager) told me she would take care of the situation.
She said there was cameras outside as well as inside the store and told me she would take care of the situation. I take responsability for my fault but there is no reason for one of your employees to insult, and threaten, pick a fight and try to embarass me in front of many people. If that employee would have been courtious in the first place none of this would have happened. I did not call the police because my wife convinced me not to, but i hope that this incident will not be taken for granted.
I live in Columbus GA and went to Targets on Bradley Park Drive. I was trying to purchase decongestion medicine. I went down the medication aisle and found the medicine I wanted but since it's controlled, I had to take the card to the counter to purchase it. I also had other medication items I was purchasing as well. When I handed the lady at the pharmacy counter the card with the item I wanted she told me to wait to see if they had it and they didnt. I asked her why then, was the cards not taken off the shelf if the items werent available. She went into a long process stating that the pharmacy doesnt put the cards in the medication aisle but the store does it. She wasnt concerned about my issue but was upset that she had to stop and explain to me why the item wasnt available. If the cards are located in the aisle where the medications are then the medication should be available. A customer shouldnt have to wait no matter how long in line to find out that the item isn't available. That isn't good business. So, then I took the medicines to the front counter due to the attitude of the person that waited on me and when I went up to the counter they asked me for my date of birth. I asked them why they needed it and they stated that they had to make sure that the medication wasn't being bought by underage children. I don't understand this policy especially if I am bald headed and have a bulging belly and am 58 years old. I have never had an issue with anyone knowing that I'm definately not an underage child so why should I have to provide that information. I could understand if I was a Young looking kid and walked up to purchase these products. Not understanding where Targets gets these ideas but it definately isn't customer relations based. If there is a Younger person coming through the line You ask THEM for their date of birth, but not someone that is 58.
My name is Ron Johnson my wife went to target today to do last minute shopping for kids school clothes got home and realized she was charged for 5polo shirts Itm#038033192 and actually only bought 2, the total spent $187.67 Receipt# 2-1240-1243-0078-7717-4 VCD#752-282-737 We called the store on Craig Rd 2189 N Las Vegas 89032 and were instructed to bring the receipt and all items back to the store, No problem just inconvienced to do so. upon arriving at the location we aproached the security guy who was Great! and very helpful he aproached an employee whos name we will get..
And asked him to help with the return he acted a little anoyed and was rushing, well the return / reimbursement was for 3 of the Polo shirts and he actually gave us $11.88 which was for 1 Polo and he headed off very quickly, my wife said to me Ron he only gave us a return for 1 shirt, I quickly ran over and flagged him down saying "hey you only returned to us the amount for 1 Polo" he came back and acted really anoyed! and said "NOW IM GETTING PISSED"! and the security guard actually apologised to my wife for what he said! He just walked right by us quickly and he immediately got the lady that supervises all the cashier lanes to help us, which she did!
It was so annoying that this guy said he was getting pissed off.. when she bought $187.67 in merchandise and was charged for items that she did not get, and then had to drive back to the store to get it taken care of and one of your store employees acts and says what he did! our experience tonight has us totally disapointed and my wife has been a loyal Target shopper knowing Walmart has cheeper prices and is directly across the street!Â Now Target will not be her first choice any longer.. I believe she will be shopping at Walmart. Thanks for the one experience that has changed how we now look at Target!!! His attitude towards us as a customer was so discusting !!
IS TARGET stores BECOMING BECOMING ANOTHER WALMART. I used to a avid shopper at walmart till I seen how they treated and pushed their employees.
Since then I and my friends have been taking our business to target. We find target stores very clean and the employees are quick and courteous to assist you. I generally shop the target store in Blackstone Mall and have been since their opening in 2003. Lately I have been observing a few things that have upset me. They employees are still courteous but seemed stressed and overwork. I than took a look around and noticed that there not that many people working to help you. It seems the staff has been cut down a lot.
I understand the economy is tough but there is still no need to cut the staff so much that they are running around like chickens with their head cut off. That is something that I would expect from Walmart . Recently I saw a gentlemen (most likely a exec) giving instructions to a very young employee though he was not yelling he was pretty harsh that young lady walked away crying. This appalled me and to beat that I went tg Fridays for lunch a overheard a few bosses their talking how they had to cut more staff.
It seems like target is becoming another walmart and that disgusts me. Some one in the high corporate anarchy ought to be looking in that store at Blackstone valley just to see how hard those employees are working and how they are being pushed to their limits and beyond before they lost more customers like me. For those employees who are still lucky to be working there go to your bosses or who ever else can help donât go home totally exhausted, worrying about your job and dreading to go to work.
If not you will end up like so many walmart employees feel free to express yourself. There are those of you who been working there for a long time and know a appreciate how target was just a year ago( though they seemed to be getting fewer and fewer) stand up be another satistic feel free to write your own article.
I would like to remain anonymous if possible.
I went to target motile in west saint paul to add a line to an existing AT&T account and received extremely poor service! I was placed on the wrong rate plan and also the device that was supposed to be activated was never actually activated. I had to take a trip all the way to the other side of town to get the correct phone activated!
When I got to the kiosk they were so busy trying to up-sale me on the Apple protection plan they neglected to tell me the insurance that I asked for had not been added. About 31 days into my plan I found out not only had I been placed on the wrong plan and double billed but that I also hadn't been enrolled in the insurance plan I requested.
I spoke to a manager Shana Cover at the West Saint Paul Target who told me she would call me back within 1-2 days with a response but after 5 days of no response I contacted her back she then told me her district manager wasn't responding to email or text messages so that's why she hasn't contacted me back.
She proceeded to tell me there was nothing that could be done for the employees error! Talk about poor customer service! By far, one of the worst experiences ever.
My son purchased Nintendo Donkey Kong Mini Mayham ds game for $30. Had he been able to test it at the store for 5-10 minutes he would not have purchased it. He is 11 and says it is utterly boring. The store offers us no recourse since the game was opened. Of course it is opened! How else would my child experience how boring the game is! It this is how Target treats their customers, they are low grade and do not deserve our business.
Yesterday I spent $385.47 at Target and when I arrived home did not have one sack that included about $150.00 ladies wearing apparel. After making sure I did not have this merchandise in car or home, I went to customer service and explained that I did not have the merchandise and the checker in putting many sacks (groceries and all) in the buggy perhaps did not place in my basket. They (security and manger) checked video and said all checked and placed and I walked out with all.
This is not true as I had at least 25 sacks and how could they view all??? Bottom Line, I have lost time, my merchandise and most of all insulted. I responded that I feel violated and they have lost a good customer!! I will not return to Target!!! They didn't seem to care nor have any sympathy that a senior citizen, well respected in her community feels violated. I would like for all Target leadership to know as a previous loyal customer......I was mis treated and will certanly not return!!!
I tried for two days to order a ALIVE doll but after hours on the computer and being billed for FOUR orders and no way to delete and being told to give my Number which I didn't remember I gave us and call Toys R Us and got my order without and problems disgusted with Target. I did pay $2 more because it wasn't on sale. But it was worth it. Also, for some reason the Super Target in Savage, Minnesota has what looks like a homeless person with about a 12" long skinny beard working in the produce department without a beard net or gloves. I observed this person on a recent visit, stroking the full length of his beard with his hands and then he proceeded to stock fresh produce on the shelves. YUK!!!
The store manager must think there's nothing wrong with that. I will not buy any produce from any Target store after this incident. I have been trying for a half hour to simply order two oven mitts, and it won't let me check out. You already have my registratrion and my credit card info, but every time I try to checkout it won't even take me there. This is Christmas. I deserve better treatment than this. I won't ever use target on line if this isn't fixed.
I purchased the Playskool Sesame Playset along with anothe item for my son a few weeks ago at Target.com for Christmas. At the time, Target.com offered the best price in comparison to other stores- only $19.00. Last Monday I received the other item in a box with a packing slip reflecting that the playset was inside too, however the playset was not inside. I contacted the customer service provided on the website and was specifically informed that the playset would arrive on December 6, 2012 and that unfortunately there was not a tracking number, however the associate could "see that it was on its way." I trusted Target because I've always thought that they were a great store and a a great reputation. I never received the playset, so I called customer service again on December 9th and spoke to "Jay." I was informed by "Jay" that the playset was lost. I stated that now the playset is $16.90 at Target.com but unavailable and unavailable at all nearby stores. I was never informed that the item was lost via email, never refunded, nothing. The phone kept breaking up and I asked "Jay" if he was located in the U.S., and he informed me that he was in the Philippines. I repeatedly asked for his last name and he would not provide it. I attempted to contact another representative but had no luck. So Target, not only do you provide POOR customer service, you did not compensate me (the customer) and you outsource. Target I expected more from you considering I just spent $170.00 at my local Target on Friday evening on groceries and gifts and I shop at Target on a regular basis, registered with Target for my baby shower and bridal shower. You have lost a loyal customer and I will take my money elsewhere.
I sent a note approximately a week ago regarding my attempt to return 2 halloween masks at Target in Forest Lake, Mn. I realized that I did not provide the correct email address. The correct address is LAB44F@aol.com. In brief summary my note stated that the problem was they said they did not take returned masks. I had bought these two the day after halloween and returned them the next day along with my receipt. They claimed that had a no return policy posted. I never saw it and these masks were with all the other halloween merchandise. My receipt did not show that these items we considered final sale. I expect Target to take back my masks and refund my money. Please let me know when I can expect to receive my refund. I was disappointed to see that Target employees were unwilling to cooperate on this issue.
To whom it may concern, I am writing in regards to your employee. I had an issue with your on-line order and I found her to be condescending, with no business sense.
She informed me that I had reached the highest level, in one phone call, to address this issue and she wasn't budging from her position regardless of the consequences to her or to your company. What should have said, 'Hmm let me check into this issue and find out why this situation happened.' May I get back with you in a couple of days? This is how a supervisor should 'handle' customers.
Again, I only ordered one product and I am clueless as to how two were shipped with two different addresses. This is an error on the online purchase for I DID NOT purchase the item that was sent to Keller. By this I mean I only clicked the final purchase button ONCE!
Miss informed me that there was a confirmation sent to me and that I had 30 minutes to resend an order that I did not place. However I placed the order and left the computer for 3 or so hours. I believe I called back at 4 pm central time and the nice woman said she would attempt to cancel the order but if not just send it back for a full credit.
I thought, well since I have it I could give it as a gift to a new mother even though it is not on her register. But after speaking to I was going to return the item because of her haughty spirit. Fortunately, for Target, I called a different number and your professional employee Bismark took care of the issue.
Nevertheless, this is a formal complaint that I want escalated and apply to personnel record. She has no business working with the public. If she continues to do so I suggest she obtain a life coach to assist her manner of dealing with the public.
This employee, according to her, is the highest level within your company for order issues. How did she get to a position of supervisor with inferior public relation skills? Dealing with the public needs an individual like Bismark, a person with more understanding and good business sense.
Target is fortunate that Bismark, who handled the ordeal with great finesse, did what they should have done from the get go! I suggest you demote to an area that never interacts with customers.
Ordered a couch on 10/24 from target.com. The original delivery date emailed to me was 10/29. I got an email on 10/27 saying: delayed until 11/4. I am now much more frustrated after receiving another email on 10/30 saying that it will be delivered on 11/7. I opted to cancel and buy locally. Fumbled around the link emailed to me a couple of hours earlier. No success in canceling my order.. Called customer service and learned that contrary to an email received hours ago, I can't cancel. Target really needs to get their online ordering act together!
Customer service was pleasant, but useless. Tried to email my complaint (almost exactly what I'm writing here) through target.com. Hit submit, and it told me to please enter a valid question or concern! Ha! Apparently my frustration isn't valid to them. This will be my last order! I recommend avoiding target.com.
I ordered a sark razor scooter online at target.com on sale plus I had a coupon. UPS returned the item back to target.com because it was damaged intransit. I was never contacted about this issue. The item is out of stock online but available at my local store. The price is now $159 NOT $122 and my coupon has expired. Target should honor the price I purchased it at and let me pick up my purchase at my local store. They will not. I will be canceling my red card and will no longer shop at target!
I went to target today at Queens Place (8801 Queens Blvd, Elmhurst NY 11373) to purchase "3 cube bench" from CLOSETMAID for $ 59. I also wanted to get 3 fabric bins to insert at the button of the bench, so I picked 3 of them for $ 9 each from a company called ITSO. Since I wanted to make sure that they will fit inside the bench, I asked a worker in the floor in that same area where I picked up the merchandises if those bin would have fit into the cubes and she replayed yes, without even check the items. Since I didn't want to come back I asked again "Are you sure they will fit, because I don't want to come back and return them" and she replied again "yes", with an annoyed attitude. When I came home and put the bench together I realized that the 3 cubes in the bench were too small for the fabric bin and I was frustrated. I called the store to tell them my ordeal and the first time the person I was talking to hanged up the phone on me. I called back and asked to speak to a supervisor after I told my story again so I was put on hold. When a female came on the phone she stated that she was the supervisor so I told her my story again and she replied that she was sorry and to return the items when I had the chance. I told her that was not enough since the purchase I made was done based on her workers guidelines so another person (a male this time with an Indian accent) picked up the phone stated that he was the manager and told me that "people make mistakes" so it was nothing that he could do and just for me to come and return the items and hang up the phone on me again.
I find this very disrespectful and unprofessional, especially after I spend $ 100 with tax at the store. Furthermore, for you not to have a general complain line were the personal that work for target can be reported for the way they mistreat their customer is absolutely inadmissible. Lastly and more importantly none of the people that came to the phone said what it was truly needed, that they would have in-service the staff better to ensure this does not happen again.
i bought a ipod nano for my granddaughter on september 24, before the 30 days it quit.. could not find the sales reciept until a few days after the 30 days were up. granddaugther took the nano back to the store and they refused to do anything because it was after 30 days. they said it was past the 30 days and they couldn't scan it.. duhhh if i had taken it back before the 30 days has i been able to find the reciept, they still couldn't scan it.. i paid over 120.00 for this and they are telling me too bad !!!! it is a drop in the bucket for them and a small fortune to me. so i am stuck with it ,my graddaughter dosen't have a nano and target has the money ...good job target.. shame on you. you have lost a least two customers over this. and don't think i won't tell everyone i can.
Recently I applied for employment with your store in High Point, NC. On April 2, 2012 I walked into the store and filled out the necessary information on the computer system. Soon afterwards I was interviewed by 2 people. At that point I was told to expect a telephone call.
On April 2, 2012 I received a telephone call from a woman named Princess. She left a voice mail asking me to return her call and schedule a time to come in on Monday, April 9, 2012.
I called and spoke to Princess, who let me know to come in on Wendsday, April 11, 2012 at 10:00am. I arrive on that date and time and went to the customer service desk. There I was told to take a computer survey, which I did.
After completing the survey I approached customer service and was told to wait in the food court. Princess approached me in the food court and asked me if I'd already interviewed. I explained that I did and she apologized saying that my application was still pending.
She was confused as to why I was there. I explained that she had scheduled me to be there at that time, using the details I listed above. She claimed that the voicemail I had heard was an 'Old voicemail'. I did not confront her about this. She further said that Target was still accepting applications and that I would receive a phone call.
I hope that if I am called back, it is not by Princess. Her insinuation that I cannot recognize and operate voicemail or that I may of heard conversations wrong is insulting. I would suggest that the Target Corporation find more qualified people to operate the hiring process.
On the 14th of September, I placed an order through the .com/website. I rec'd an email from Target.com immediately after completing my order, confirming the order, providing me with an order # and an estimated delivery date for my order. The estimated delivery date was from 9/20 to 9/22/11. Today is 9/29, and I have not yet rec'd the order. I attempted to look up the order status on line, which did not work.
I phoned the number listed for customer service, was eventually connected to a young woman who could barely speak English, and who proceeded to tell me that "due to the fact that we have a "bad computer", the order ended-up in Target's "junk pile", and therefore, "will not yet been filled." I beg your pardon, but I am writing to you from the ordering computer, which is a 2011 MacBook, used by me exclusively. She was rude, did nothing to help the situation, interms of apologies, no offer to re-order and expedite my shipping due to my inconvenience, and then disconnected the call.
If you truly do record calls for quality assurance, whom, may I ask, listens to them? I had to call back, the first woman had deleted my original order, and we had to start from scratch. This employee spoke perfect English, but asked me to repeat every single thing I said, at least once. She was slow, not very accommodating, and again, no offers to ship my order more quickly due to the inconvenience.
If we did not truly need the book cases that I ordered, trust me, I would NOT re-order them. Going forward, I will be much more judicial about trusting Target.com with my money, my order and my time. Target stores are exemplary, in my opinion, but your online ordering system is pitiful, at best. This whole situation has cost me over one hour of my time today, we've waited two + weeks for a non-existant order to arrive, and never rec'd any communication from Target to say that the items should be re-ordered due to a problem on your end.
And yet, I receive at least one email every two days from Target, telling me what to buy/what's on sale, etc. Wow. Good luck to you - you need it!
I was a Target on oct.29, 2012 wanted to gt the razor deal and use 2/4.00 off of the gillete proglide, and also the target coupon for the gillette progluide styler or 2 other gillette razors and wa to receive a 5.00 gift card. when i was at the check out the cashier told me that i could not use the store coupon for the 5.00 off or get the gift certificate. I told them that i should beable to. after trying for 10 mnutes told them I DID NOT WANT THE RAZORS. he gave me back the razor coupon for the 5.00 store .but did not give me back the 2/ for the 4.00 off . so now i can't even go to another Target store.to get the deal. I called the store and they wanted me to go back to the store ( 30 miles 1 way) and then call them and tey would take care of if. they also had several items in a 70% off shelf and they didn ring up at 70 % off .told them it was in a bin marked 70% off and they told me that they could not do anything about that either. i really did not have a good shopping trip to TARGET.
thank you for your time and for letting me complain, MARY JO COVELL
On 10/11/12, I brought pizza at Pizza Hut inside Target. 11627 W Hillsborough Ave, Tampa, FL 33635. (813) 814-1983. My purchase came to $11.06 and when I check my bank statement the next day, I was charge $52.06. Last, four of debit card is 6388. 00000000000429561. I email Target three times and told them about what happen, but I never receive an email back. I told my bank and when they finish their report, they mail me a letter saying I receive $40.00 cash back. I never ask for cash back. After my wife finish eating, and me I withdrawal $120.00 from the Target ATM. On 08/23/12, I purchases items at the same Target for $95.86 and when I check my bank statement the next day, I was charge $195.86. I told my bank and they mail me a letter saying I was not overcharge. I know that I then not purchase that much. I with to Target last week to talk to a manger about this. An employee told her manger and I gave them all the information I had. The manger said he would call me. After four days, I with back to Target and I had to give them the same information again. I came back the next day and the female employee said we did not call you. I said no and she told me that the camera footage show you receiving $40.00 cash back. She said for the other transaction, we could not go back that far. This is the same female employee that told her manger that we can go back as far a year because we then it for somebody else. I ask if I can see the video footage because I do not believe what she is saying to me. She said no. I would like some one to look into this so I can have proof and not someone word. If I have to get a lawyer, I will do this because Target keeps ignoring my emails. Thank you.
My loving mother in law purchased a gift for my birthday that i didn't want. I went to Target and tried to exchange the gift for store credit... I guess it's been a long time since i've exchanged an item, because they have a policy that i've never heard of. Now keep in my since it's a gift - i didn't have the receipt (no way i tell my mother in law i'm returning her gift).Â When they rang up the item, it was $150.00, they told me that since it was over $70, and i didn't have the receipt i could only get up to $100.00.
I'm a reasonable person; so i said "ok, put it on a gift card". They said their policy is to exchange the item, for a like item in the same department up to $100.00 in value. What? So, an item that they're going to put on the shelf and sell for $150, i can only spend in the same department? What a crock of shit. They're already making a $50 profit and they won't let me spend it anywhere else in the store?
I waited stubbornly for 45 mins to speak to the store manager. Her only reply.."it's policy".Â Are you kidding me?Â She must have been a parrot in another life, because she just kept repeating it. I could tell i was getting nowhere, so i asked for her market managers name and phone #. She said she didn't have a market manger.Â Look, i don't know what fancy title they call her boss, but that's who i wanted to speak with. She instead gave me a customer satisfaction card with an 800 number on it.
This 800 number goes to a third party- who then relay's the complaint to corporate...yeah right. I bet Corporate Target really looks at those complaints.
I should be able to voice my concern to a regional manager, or the store managers boss. I can't believe that they just push people over to a third party.
Moral of the story boy's and girls is to avoid buying gifts at Target. If Walmart carried the item i'm sure they would've wanted to keep my business. Maybe with enough complaints Target will change their "policy". Oh that's right, they don't actually hear the complaints.
Should they invest in reasonable store managers? My understanding was a store manager can make an exception to override a policy if they wanted to. Would that $100 gift card be worth it to them if i kept coming back?
Target has lousy customer service for online orders. I ordered several items as gifts for my niece's baby shower. The items were shipped with a packing slip. When my niece opened the box two items that were supposed to be in the box were not. She called customer service and they said they would send them. A month later I called to inquire what the hold up was. I was told that even though the material was packed and shipped by Target I would have to deal with the manufacturer to get them to replace the items. I of course could not believe this but they reiterated it and gave me the phone number of the manufacturer. Of course the manufacturer thought I was nuts.
Again Target said that since the shipper said the package was delivered they could not do anything. They had no way to prove the items were not in the box.
I went to 1 of 2 Targets in Fremont Ca and purchased an item from the freezer department. 2 Weeks later I went to the other Target and picked up other items than I went to the freezer department to get the item that I purchased from the first Target, and to my surprise they did not cary it so I put the items back on the shelf and went to the first Target. I-picked up my items than I went to get my last item on my list witch was baked lays potato chips to my surprise they did cary theme witch Target number 2 cared, so at this point I put everything back and went to a competitor and got all of my items at 1 store, it would be nice if i knew that i could depend on target to be consistent so that we don't have to wast gas running from Target to Target witch i wont do again.
I noticed again today (2/4/15-- 11:34 am) the same two employees laughing and making fun at customers in the Vestal, NY target store in Vestal Plaza. These are two Male employees: one tall and the other shorter. They were in or working around the customers in the return section in the front of store, on the left when you walk in, and this was not the first time they were doing this.
I am totally fed up with the 5715 North 15 Ave Target store in Phoenix AZ! I just purchased a LG 442 cell phone on 1/31/2015 that simply does not work properly and as usual at least two of my prescription monthly refills were never even filled again this month!!! I am a 77 year old disabled senior citizen living on social security and I cannot afford endless costly trips back and forth to this Target Store until Target Finally Gets It Right!...Nor can I afford to go without two vital prescription refills that without them this could in fact kill me! Every Month this Target Pharmacy screws up royally! And is clearly the poorest pharmacy in the world to deal with as well. Furthermore Target Electronics failed to make sure the LG 440 Cellphone worked properly before they sold it to me in the first place! This is clearly the worst and most incompetent store that I have ever tried to deal with in my 77 years of life! So,I will simply move my prescriptions to a totally different pharmacy and never even try to purchase any type of cellphones or other electronics from Target! Please help Boycott Target Out Of Business! Target Frankly You Suck Big Time!
You cannot beat the prices and deals at target. It is an amazing store that has just about everything that you need. The lines are never long and the employees are always helpful. It’s a great store to go to especially on Black Friday with all their deals.
I signed up for a Baby Registry at Target. The majority of the time I try to go on (and I go on often), I have issues and get error messages. I wish I knew before hand prior to choosing Target for my Baby Registry. It is awful....Always get a message about the registry having issues and to try again later. I would not recommend Target as a baby Registry to anyone ever.
Target t-2240 Nashville , Tennessee. When I first started I cashiered for a week, then I was placed over at target cafe/food ave . The cafe was cool for a while. Learning new stuff, some I knew. The team members were/are really nice. We have here recently gotten a lot of new team leads. They used to move me around to different workcenters around the store such as cashier, guest service , hardlines, recently softlines. I feel like I work very well over there . I’ve gotten a few compliments that I do a great job folding tables. Now I’m stuck back at the target cafe. I used to not mind working over there but, not so much anymore. I only get scheduled 5.50 hours, which means that I get a 15 min break. If I do it’s 30mins before the end of my shift . Most of the time I don’t even get a break at all. I may get a 7 hour shift one a week. In which, I get a 30 min meal break but I normally have to wait 5 to. 5.50 hours before I get to go. I always have to go find a team member or team lead to cover my break. They never come over to check on us. If we need a change request or additional help. It takes them a while to come over, depending on who’s working. Some of our GSA/GSTL’s are great & come right over, some of them never want to come over for a break or anything. When I don’t get my break, then I don’t get to eat. I get a headache, feel nauseous, feel like I have to vomit . I have sometimes. I know your not supposed to be over there when your sick. They wonder why I and/or other team members go home early. The 1st year at the cafe my hands were fine. The 2nd year they started itching , I just thought it was dry skin. For about a month now, when I’m over at the cafe . My hands start itching & burning constantly, I have to run them under cold water for them to keep from burning . They do it every time I’m over there. I’ve talked to several of the team leads about this but, they just don’t seem to understand. They just tell you what you wanna hear. Saying that they don’t have enough coverage , when there is 4 other team members that work over there. I have talked to my doctor about this & he said I shouldn’t be over there because , of my hands burning so severely. I have pictures that I have shown the team leads. They said oh wow, you shouldn’t be over there then. They continue to schedule me over there, & continue scheduling me 5.50 hours. So I hardly ever get to eat, therefore I always end up getting sick, nauseous, vomiting. I’ve noticed on my day(s) off that I feel fine not sick, but when I’m working there I feel puny & weak . I’m sure that I’m allergic to the sanitizer water, popcorn oil & salt. Whether I’m scooping up a bag of popcorn or cleaning the machine & kettle at night, washing dishes. It always irritates my skin. I guess I’m just gonna have to get a handwritten doctors note with the pictures attached for them to believe me. I just felt the need to address this matter & let you all know. Thank you so much, Samantha Spence
I visited Target at Austin East on 3/16/14 and used my bank card and the next morning I was receiving phones call from my banks fraud department that my credit card number had been stolen. I had only used my card at Target. I would like this issue to be addressed. I have been a very happy customer up to this point and now I question doing bussiness with Target.
Why do you have a ad in Spanish and English on English speaking TV? You can produce and run Spanish speaking ads on Spanish TV channels. If I wanted to hear Spanish spoken I would listen to a Spanish channel. My heartiage is German are you running your ads in German any time soon? Bet not! Last time I checked it is United States of America not Mexico!! Keep the ads in English on English channels.
Today, May 6 2013, my mother, daughter, and I visited Target in Corpus Christi, TX. We have come into this Target numerous times and buy several items throughout the year at this specific location. Today, after visiting the entire store, we decided to go through the Jewelry Department. We looked at the sunglasses first. My 3 year old daughter liked the one pair of rainbow sunglasses, so she put them on, under my supervision. Immediately a lady whom was working in the department came up to us and told us that the children sunglasses were located at the other end of the sunglass aisle, but I told her we were just
looking. The lady just rolled her eyes and walked pasted us.
My daughter then made her way over to the jewelry that was displayed along the wall. She was carefully looking at the jewelry and was not in anyway being disrespectful. As soon as she was done looking we walked by the lady who was working in this department, she looked at me and said, “Guess I will go and clean up what she messed up over here”.
I looked behind me to see what she was talking about and noticed that ONE necklace was not hung up on its designated hook and she huffed and placed it correctly onto the hook. I told her that she barely messed up anything. I walked on with my daughter into the purses and hats. The lady then said to us, “If you would like to make a complaint about me go ahead…but, I do not work for Target.
I am just here cleaning up the merchandise.” I guess she worked as a vendor, I am not sure. She was working “for Target” if not being directly paid “by Target”. She was represented Target, and therefore should respect the customers. My mother then decided that she should be brought to the manager’s attention. As my mother was speaking to the manager about what had just occurred, this “non Target employee lady” came up and said…”is she complaining about me”?
My mother said, “Yes, and you had no right to be rude to us”. This lady turned and looked at my mother and said, “I was not rude”! My mother said, “Yes you were”. And the lady said, “No, I wasn’t. You should keep a closer eye on your children”! The manager at this location did apologize for this lady’s actions and did state that she would have a conversation with her.
We do not feel that this lady had any right to treat us the way she did, and even though she specifically stated she was a Target employee, she was working in the store. She made our visit feel very unwelcomed and I do plan to do my shopping elsewhere in the future. This is unfortunate because I do like Target and its merchandise well. However, shopping experience out weighs the merchandise on many levels.
I hope that Target does ask this lady to not come and represent them in the future. She was a very rude and disrespectful woman whom I hope I never had the displeasure to meet again.
I purchased a Target gazebo on June 24, 2012. On October 5, 2012 it rained and the roof collapsed. I went to store and they had clearanced the gazebo. Manager said to come back in spring and exchange. I came back and Target said that the problem was so common the company would no longer carry gazebos. Told me to call customer service. They said to call the company that gazebo came with one year warranty. Company told me none of their gazebos have a warranty. So I am out of luck. Daughter having wedding in backyard in a month. You would think someone would be willing to help.
I want to complain about target cashiers at 4433 s Pulaski rd in Chicago Illinois . The cashiers are being rude and mean towards people buying stuff with coupons treating me and others as criminals and also getting nasty to the point where I felt attacked and sad. I have never been treated so bad at another store. Please fix the attitude and also teach the coupon policy to them, I will pass a bad review about the cashiers at this location.
i would love to shop at target but they have only 2 handicap carts. one the battery is dead and the other is with another disabled. i go once a week just to see if i can get a motorized cart and end up leaving. why don’t they have more of these carts? i have heard other disabled people say they can’t shop there because of lack of the motorize carts.
I tried on line to purchase from my niece’s baby registry. After 6 hours you were having technical; difficulties. So then I tried to purchase on tele#800-591-3869. I called 4 times. Central America(shame on you) can’t give USA the jobs. When I tried to place my order, I was hung up on 4 times. Communication was pathetic. No questions could be answered by them because they knew nothing about the product. I have a red card CREDIT CARD. We will close this card down and look for shopping elsewhere. I only wanted 2 items at $65.00. I purchase on line frequently and have never experienced such time comsuming ignorance.
Michael A Season
after she ring my order up I used my target credit card to pay the bill, the cashier handed my copy of the order, I did not have to sign for the order, and she did not ask for my ID!!!, what stops anybody from useing my card and runnuing up a big bill?, I will use other ways to pay for my order, maybe your company will change there ways and make you sign for your order and ask for some ID.
Target store complaint department, I am extremely hurt and dissatisfied with an experience I had at the east side target store in Evansville, In. I had inquired with the manager there about some $1.00 metal pail buckets they had in the $1.00 section.
I needed at least 150 od them for my daughters up coming wedding I was so pleased to find them after a long search on line and many stores to my surprise I walked in target and saw exactly what I wanted . I asked to see a manager and see if I could get a discount for large quanity.
He said they did not allow that. but he said they could be considered Easter and to check back Monday morning. I planned for a babysitter so I would not be late and got to the store before doors opened. I found the buckets and they were not marked on sale but I took one to a clerk and asked her to check she said no they are not considered easter and are not 30% off.
They had many more thaan I needed so thought I would check the north side target the mext evening to get all the same color I purchased 40 at the east side and new I could get many more. So I did go the north side and they had none so I went back to the east side first thing on Thursday to my surprise all the pails were gone they had gone to 70% off and someone had purchased all of them we called many local targets all were out.
Im so upset that no one knew they were Easter and why they were not marked down on Monday and went to 70% off on wed. now I have no wedding favors the manager sais there was no way to know they would go on sale and I know I should have purchased them at 1.00 but when they said they were not considerd Easter I figured I had time to get them on thursay my nest day off they had several 100 I just wish I had known…. please try to find them for me. dee
Target has longed been my preference for general shopping over Walmart, etc. my local Target store (at Rockwell & NW Hwy in Oklahoma City) has changed that opinion. In the past year the store has gone down hill in customer service and management. The employees are not friendly and do not offer assistance at the level Target normally exemplifies. On a recent visit, when a cashier mistakenly rang up an item twice on my ticket, I was told I would need to go stand in line at customer service to have the amount taken off my ticket. And she didn’t even say, “I’m sorry!” Today, I along with several other people, stood in Lin at the Starbucks in Targert for 10 minutes waiting for someone to show up to take our order. Another Target employee finally happened to walk by and said, “Oh, we’re sorry but the only person in the store today who can run Starbucks is at lunch right now!” As ridiculous as this is, at least put up a sign saying “Closed”!?!? I am about done with this store for good.
Last night, when checking out at Target in Chico, Ca, I was astonished when I was asked for my ID when purchasing a bottling of wine. It was one item among numerous others in my cart. Being close to 60 years old, I was not as offended for having to show my ID as I was when the cashier made me take it our of my wallet and then swiped it. What is that about? I must say I was pretty taken back and will reconsider shopping with your company in the future, especially for alcohol. I have never experienced anything like that in any other retail establishment.
I would appreciate a response as to why this policy is in place.
My daughter-in-law purchased a Hello Kitty alarm clock radio for my granddaughter (5) for Christmas. There is a switch that does not work properly. The switch is almost impossible to move,so my granddaughter and mother have not been able to use the clock. We put the clock back in its original box to EXCHANGE it for the exact item. My daughter-in-law is legally blind and could not find the receipt. This problem occured when her wallet got wet and she laid her receipts out on the dinning table to dry. Her neice was visiting during Chrristmas break, to help with dinner she cleaned off the table and moved all paper work. Now that days have gone by, the neice can not remem ber where she put the papers. She is 12 years old.
I took the mom to Target 1/10/2013 and the customer service department would not exchange like item for like item. How stupid is that? Their reasoning was, she didn’t have the receipt. AND, even if she did have it she would have to pay an extra FIVE DOLLARS if she bought it on sale! I have never heard anything so crazy. ITEM for ITEM exchanges should not be a problem AND paying an extra FIVE $$. Defective is defective.and your store will NEVER get ANY of our whole family’s business again.Really, make her pay an extra $5 just because she MAY have bought a DEFECTIVE item on sale! I expect an answer from the corporate office, an apology, plus an exchange of her clock, item for item. We will spread the word about your unfair and down right stupid return policy.
You have my email address
January 2013, I bought a pair of boots that were on shelves with a 30% off sign. This was not the only pair of this kind on this shelf, but when I looked at the receipt it was for the full price. I asked them why I didn’t get the discount and they said they weren’t on sale. I went back to the section with the manager and was trying to explain the situation. She was so condescending to me and telling me to not talk too loud to her, which I admit I am a loud talker, but I definately not yelling and everytime I would try to explain something she would interupt me by telling me in so many words to shut up. This woman was not very good at her work and I’m really upset with her. She had my sister out of the store, another worker came after my sister and it was a mess.
The store is in Palmdale, California and I will never ever go to a target again. I got my money back for everything I purchased and walked out without anyone listening to my side of the story.
I WAS AT YOUR STORE ON VETERAN’S PARKWAY ON JANUARY 3RD. FIRST I ASKED IF YOU ALL COM AND THE CLERK HAD TO GO AND ASK SOMEONE. I BOUGHT A LOT OF CAT FOOD. ABOUT 70 DOLLARS WORTH OF FOOD, TREATIES, AND LITTER. I GOT TO THE REGISTER AND THE CASHIER SAID I WOULD HAVE TO GO TO CUSTOMER SERVICE TO GET THE DIFFERENCE ON THE COMP ITEMS. TIDY CAT NO PROBLEM. TREATIES WERE 2 FOR 5 DOLLARS AND THEY SAID THEY DON’T DO THAT. IT HAS TO BE A SET PRICE. I JUST TOLD TO GIVE ME MY MONEY BACK AND I KNOW WAL-MART WILL. WHICH WAS CLOSE TO 8.00 BACK. I PROBABLY WON’T BE BACK AT YOUR STORE.
Electronics sale via catalogue started 26thDec, was after Expendables 2 DVD, not on shelves, store a pigsty, shelves not stocked, staff not prepared to look through all the boxes out the back to find what should have been on sale yesterday. Was exchanging Christmas gift without docket was was told the correct price my sister in law would have paid but was given the boxing day sale price, considerably less , as this dvd was only recently released, i should have been able to exchange it for the correct price as it was not purchased on boxing day, poor form on Targets behalf ,when I queried this I was given a not very nice look from the young girl, if they can’t handle complaints then they shouldn’t be on the front counter. I believe if something is advertised as being available then it should be on the shelves not still in boxes out the back.
The browns plains store in qld is poorely stocked, if you really want anything you have to go to other stores
I Always go to the taco bell on Judge Perez in Chalmette, La. The past 3 times i have gone I have had food from my order missing or incorrect, but am still charged and pay for my full order (such as a side of nacho cheese missing fromy nachos or a plain taco in place of a volcano taco I ordered and paid for) Each time I was also missing straws for my drinks, napkins and was not offered nor did I recieve any sauces at all. The only reason i even went there most recently was because I was gven a gift card. I have wasted over $60 just in 3 serperate trips on food that was horribly prepared, missing or incorrectly made per my request (ex: no tomatoes or sour cream). After this last time I am completely fed up and refuse to give that franchise any more business. I only wish I could have saved my money.
I was at your Target store today, returning a duplicate Kindle my husband received for his birthday. I didn’t have the receipt as it was from my son in Indianapolis and we are not sure where the receipt is. Although he did purchase the Kindle at Target, I thought it would be no problem returning the Kindle and getting like gift card money in the amount of the Kindle.
No way shape or form. The girl at your service desk was rude, unfriendly and not someone that needs to be dealing with customers at a service desk. I was told that if the Kindle was over 70 dollars that I would have to spend a penny over in order to get the credit in the Department 57 items ONLY.
Seriously … I walked back to see what was available for me to exchange for the Kindle — nothing that I would begin to purchase.
Another customer was standing back in the department when I went back to see what my options were – and she said she had the same problem with Target last week. She took her Kindle back and sold it on eBay for double the amount.
I said this make no sense to me – that Target would rather let you walk out the door if you don’t want items in DEPARTMENT 57 — or have absolutely no use for them. And dear God if you come back a penny under the amount of what the Kindle lists for — the service gal said I couldn’t get my money back then either.
So I walked back through your store and decided to do as the other lady – take the Kindle – of which I understand you already have your money from the first sale – but seriously – don’t you understand that – if I was given a gift card — and kindness I would have spent more than the gift card and you would have the Kindle back to resale.
So be that as it may – i decided to take the Kindle sell it on eBay — took it from your customer service gal — to get home and notice she tore the seal off. There were 2 girls in the service desk area — there were cameras – and you will see that my Kindle had its seal intact – but getting back to looking at the Kindle when I got home — your gals at the service desk decided to pull a fast one and pull the seal off the Kindle box.
I know I am probably wasting my breath and typing with this email- but genuinely hope that you show better customer service through your corporate office than the local store here in Evansville, Indiana on First Avenue.
Please check your cameras, I was there around 9:30am – with 2 children ages 4 and 2. I am so angry that the girls behind your desk was able to pull off a scam to me the public — I could just spit! So, I will anxiously await hearing from you.
And now if I were you and when you run a drivers license as you did mine and you see that I don’t have returns on my drivers license … as your customer service gals – made a HUGE deal about … well if you don’t have x amount of dollars in returns you may be able to go back to the department this came from and get like merchandise …. SERIOUSLY !
That in itself – will keep me away from your stores – there is more fish in the sea than Target! The days of good customers are worth their weight in gold … sure doesn’t hold true for Target anymore… I am sure that is why the general public pays very close attention to those stars and comments that are given companies and merchandise … because THAT IS WORTH IT’S WEIGHT IN GOLD.
Sorry … that I am so frustrated but this take the cake!
I went into a target store in fountains hills arizona to buy a tv for my condo. When I went to electronics department I had seen a tv stating clearance for 398.00. When I asked the associate he said he would scan it. It came up as to no tv’s in stock, so I went and said do you have this one on clearance or that one. All of them showed no. The associate said I could get the display for 5 percent off.
said it was scratched so then I asked for a manager and she said take the display for 10 percent off. Again when I pointed out to her on every clearance tv showing you can get them new for a price “none of them were in stock”. The manager said they are only display for sale. I said to her where on the sign does it say display only?? Every clearanced tv was being falsely advertised. S
o I took a couple pictures of the display to show corporate .what was up with this false advertising, and the manager called security to say I took pictures of them. They said they were calling the sheriff for violating there rights. I never took a picture of them. I took a picture of the display. This was total harassment and all I’m sure is on there camera system.
I was mad so I started to walk and the security had me go upfront. That’s when he said I took pics of associates. I have never been treated like this. Consumer fraud, harassment. My rights have been mistreated and violated For years I have shopped in your stores and given my hard earned dollars.
I cannot believe in this day that a large chain store could be so fraudulent and not care about the consumer. And to call security and say I violated there rights!!! Where are my rights. I will be filing a complaint at attorney general. If you wish to talk.
I went to my neighborhood Target to EXCHANGE a comforter given to me for Christmas. I had no receipt. I was turned away because the item was valued at more than $75.00. I explained that I was NOT interested in getting cash or a gift card back. All I wanted was to simply exchange the king sized comforter for a queen. Same comforter…no upgrade…just a switch for the right size. I was blown away when I was told “sorry, there’s NOTHING I can do for you without a receipt”. The manager “Rob” was too busy to speak with me. Wow! Really? Nothing you can do? Unbelievable.
Soooooo…I just went online and paid off and cancelled my Target card then gave the 2 $20.00 gift cards I had to charity. Called all my family & friends and gave them a heads up on the Target exchange policy. They had the same reaction I did. It was decided that as much as we all hate Wal-Mart….we won’t be going back to Target. Still shaking my head.
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