Walmart Complaints Continued... (Page 6)1278+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
Bad services i whent to get tires spend 4 ahours and still dont get my tires
February 23, 2018
To: WalMart Corporate Customer Service
I was at the Redding, CA Walmart last week to get a gadget for my new computer. As I passed the office department on my way to electronics I noticed that all the pens, pencils and markers are now behind glass and under lock and key. The last time I saw something under lock and key there for the first time (other than spray paint) was a week or so before that when I went to buy shaving cream for my husband. I had to have someone unlock the shaving cream, then the employee walked the shaving cream down to Register 15, where (when I finished shopping) I went to be reunited with the shaving cream. Then because I was going to go through the self-check, someone perp walked the Barbasol to the self-check line where, while I stood there, the employee scanned the Barbasol so they knew I had purchased it. I think the Barbasol cost $1.36.
Anyway, the guy in the Electronics department listened to my dismay about the pens and pencils and markers now imprisoned under glass, explained it was due to theft. And guess what else has been locked up? MEN'S UNDERWEAR. Now under lock and key.
So, my imagination wonders what the bad guys are doing with shaving cream, razors, markers and men’s underwear.
The sad thing is that last year I went to buy some spray paint from Walmart, and after waiting around for a little more than ½ hour for an employee to show up and free the paint from lockup with no success, I went to Ace Hardware to get it.
Walmart, you might want to re-think your loss-prevention policies before you lose your (paying) customers. I am a regular customer who was treated like a criminal while trying to by shaving cream for my husband, value $1.36. How much do you lose if I take my business elsewhere?
I am also a local small business owner, and I find it offensive to be treated like a criminal. A Walmart employee has to walk me to the self-checkout so they can scan my purchase so I don’t steal it? If I treated my clients like that, I’d be out of business.
Anyway, just a heads up. I’m planning my future purchases. If I decide to stop thinking of WalMart as my go-to place for everything (for good prices, good service, good return policy, and convenience) I may find options like Amazon, Target, Kmart, and other businesses that won’t be me like the dregs that are stealing your stuff.
I would like to hear back from you on this matter.
Owner, Hooked On Dogs
2532 Goodwater Avenue
Redding, CA 96002
This is one of many times that I have complained about this same problems at Walmart store no. 01171 university parkway. The liquor store is not open on time 7am on many occasions this morning it was open at 712 am 2 employees standing out front waiting for a manager to unlock the door so they can go to work it happens so many times that you complain and nothing gets done about it . Always we will take care of it but its same old same old story like a broken record. The second complaint is the trash left in shopping carts many of the cart guys do not bother to take trash out. I have complained many many times to no fixing the problem it is not up to the customer to remove trash from a cart. I get the impression that Walmart the big corporate giant is making so much money that this does not seem to matter what says about management and employees not good.
i go to the walmart on 159th st in orland hills. i will say this i love the store because its big and have a lot to choose from but time and time again even when i have my child. i have seen your employees smoking in their cars of the parking lot. these same young men have helped me to my car and i smell it on their clothes. i've seen them on their phones in the bathroom, and what caused this email most was a transaction between Tommie Milliner and another young man i only see Marvin on his ID. I'm familiar with Mr. Milliner because i've had conversations with him in the past and invited him to my church. this is terrible your employees are smoking in their cars MARIJUANA NOT CIGARETTES AND BUYING PRODUCT FROM ONE ANOTHER. this is bad for business my mother have seen them in their cars we always smell it on their clothes. something needs to be done about this or you guys will definitely have a bad representation.
Hello. I wanted to purchase 2 bags of cat litter. There was only one on the skid and 4 bags on the top shelf. Now if you need anything off the top shelf you are to ask for assistance. My son walked over to electronics and a team member ask for assistance in the pet area and they said that someone would be right there. I waited over 15 minutes and no one came to help us, so I walked away to finish my shopping.
After I purchased my items I found a lady in a yellow vest for customer service and told her to cancel the help for the cat litter because I got tired of waiting and that I waited over 15 minutes and that is way to long for help and that I was mad. She agreed but all she could say was I'm sorry. Really that is all you can say???? My time is just as valuable as any one else. When you go to a store do you like to wait over 15 minutes for help and no one comes to help? This isn't the first time I have had bad customer service at this Walmart, but it is the first time I am sending in a complaint. Unfortunately there is only a few stores in Rocky Mount that I can purchase cat litter and I don't want to drive over to Roanoke county to another Walmart for cat litter or anything else, but I might soon since the customer service is horrible at this store.
i have recently started selling chickens. most easy way for me to receive funds is thruu wallmart to wallmart money gram. the last 2 transactions have been rejected by wallmart. when i go to receive my funds wallmart has put a stop payment on all my transactions. finally got a superviser to call for me and they would not tell him why this has been done to me. i have missed out on 2 sales for a total of about 650 dollars. if wallmart wants to stop me from useing this service should let me know that i have been barred from receiving money thru money gram. . customer service all but told me i was a fraud. at least i finally found this out so will never use money gram again. and i will tell everybody i know about this obsurd action. i 71 years old and i ant no hooblum and never have been. please reply john whistler po box 422004 del rio texas 78842 cell 830 719 3045
I have been going to the Walmart at 7245 S US 31, Indianapolis, IN 46227 and several times on my way back out to the car I have come across very angry employees who are collecting the carts, but tonight this employee actually made me nervous. He was cussing and slamming the carts around and quite frankly violent. I was almost afraid to put my cart up for fear it would upset him. This happened between 5:15 and 5:30 today 02/16/18.
This happened at the Starke, Florida store between February 14-15, 2018. Purchased what I thought was a television after speaking with 2 associates in the television/electronics department. and when I got it home, found out it was not a television. Neither employee made mention of it being only a monitor or that additional equipment would be required to receive over the air broadcast television signals. I returned to the store the next morning and explained to two assistant managers individually (the actual store manager is somehow never available) that what they were doing was false advertising and false marketing by having monitors/tunerless displays mixed in with televisions and that they needed to be segregated after which the first assistant manager started to point to the price labels which were arguably misleading in their content and product placement. The first assistant manager argued with me even after me explaining the legal definition of a television requiring a tuner vs that of a monitor or display which do not. After requesting the assistance of another manager she claimed to be the only manager available. As I was walking out the store I found 4 that’s right 4 more assistant managers not 6 aisles away. I requested the one who was the most senior to come with me. I again explain the same thing I had with the first assistant manager. I even purposely and blatently led the second assistant manager past the first one to show her the same problem. The second assistant manager said she would send it up through corporate thought I doubt this will happen as she did nothing else but shrug her shoulders at it. No notepad, no phone, nothing. She said I could get a tuner (additional money out of pocket) or to bring back the other one and that they would exchange it. I went back home, disassembled the tv and because of the aggravation up to this point, lost my focus and nearly got a speeding ticket on my way to return the tv to the store. There is no good reason that a company of that size and technological prowess, with all of the strategic and purposefully designed facets of its operations, should have an array of problems like this, especially on the customer interaction level. 1/2 a tank of gas and 3 hours of life wasted going back and forth not to mention the sheer irritation, anxiety, and stress of the whole experience. I absolutely hate being lied to and I’m not going back for anything else either, I’ll be a lifetime customer elsewhere. I am an Honorably Discharged Disabled Navy Veteran. I also hold a Bachelor’s of Science Degree in Business Administration with Dean’s marks and majors in Marketing and International Business and am eligible to continue Master’s and Doctoral studies.
I was making a clothing and stuffed toy purchase so I put my items on the higher stand as the place where you put your groceries was dirty. Brenda was working the registered and she was upset and very rude because I did so, and she instructed me that I needed to inform her before I put my purchase up there. After she cashed me out she wouldn't hand me my receipt, She put it on the top of the bag turn style, protesting my putting my items on the higher point on the counter. I went to report the incident, and she had thrown my receipt in the trash. The manager had to take it out of the trash, as she refused to do so. The manager said she would talk to her but I wanted to make sure something was done. It happened at the Raytown Walmart on 350Hwy in Raytown, Missouri.
I see there is NO need to had a complaint because I had one Sunday and I have not heard a single word from anyone from Wal Mart. This shows me that you DO NOT CARE about the people who spend their hard earned money with Wal Mart
Was at ST #1973 / TC# 7322 2138 4021 8176 8216 / Received poor customer service. The lines were long, the cashiers slow. When I finally checked out, there was no receipt. She said she would call someone over, I went to the Customer Service desk, as I didn't want to hold up the long line behind me. Big mistake, as I had to stand in another line just to get copy of my receipt. Then for a CSR to come over and get it out of the office. We went back to the register, and they finally opened another line, but the lines were still long. Usually my experience with WalMart is ok - not the best but never this BAD. And I have had time to cool down
I would like to inquire as to why money center policies are not the same at all locations? I live in St. Louis and pay my bills at Walmart, my Ameren account is online so I do not receive paper bills, if I take an old bill with the account number on it to the location nearest me, West Florissant in Dellwood, they will not process the payment stating company policy, however if I go to the Walmart on Lindbergh in Florissant, I have no problem, so I believe the location in Dellwood just doesn't want to do it, I am a disabled senior who does not drive so the extra distance is a disconvenience.
Store asst call cops on me said i was stealing i never stole anything and it was proven that i didnt and they only did that because i was black i made a complaint on the phone but i never got a response back and i am ready for my lawyer to take over if i dont get a call back for this and i will go to the new for this walmart in chippewa pa 15010
I have tried to have an online error caused by Walmart resolved since 1/29/2018 and as of today 02/13 it has not been resolved. I am at my wits end. I have been to the Walmart store in Castroville Tx 78009 customer service twice (1/29 & 2/9) to see if they could help and they have done their part at being helpful but its the customer service billing dept that apparently doesn't know what they are doing. I am owed a credit of $156.20 and the customer service billing dept has said that I would be receiving a credit on my credit card and like I said before it has not happened. What do y'all propose to do?
Order# 870753872--Belmont 9-Piece Modular Wall Storage Unit: Ordered from Sam's Club.com on 25 Jan 18, Received 2 Feb 18.
Item received was incorrect. Can't get the error corrected.
Order sent in 9 separate boxes. Should have consisted of 3 Belmont Bookcase Drawer Bases (all received), 3 Belmont 4X4 Bookcases (received 2), 3 Belmont Bookcase Cabinet Tops (received 4, one of which was damaged). I called Customer Service @ 3:00 pm to get missing 4X4 in exchange for the damaged cabinet top. Asked for and received assurance that only the missing 4X4 would be sent. On 8 Feb FedEx showed up with 9 more boxes -- 5 drawer bases and 4 cabinet tops. I refused delivery as "Not Ordered." I called Customer Service @ 12:20pm that day (8 Feb) and asked for a manager. The rep I was speaking to insisted on details, which I provided. She then told me no managers were available and placed me on hold. She came back on line 2 or 3 more times with the same statement. At 1:20pm, it was suggested that I leave my phone number and I would be called back when a manager was available. At 3:00pm I called back and finally spoke with a manager. I again had to provide details of the problem, as the reference number I was given at 1:20 was incomplete. I was also told that FedEx would come out to pick up the damaged cabinet. She suggested I pack the 8 pieces and ship them back, get a refund, and reorder the wall unit. This is not a good option for me. Each piece weighs a58 lbs. Plus there is no guarantee any subsequent order would be correct. I was then given a new reference number -- 180208-010323. I was told I would be called back in 24-48 hours with info on how to proceed.
It is now 2:45 on 11 Feb and I still have neither received a phone call nor has FedEx come to pick up the cabinet.
Meanwhile, my house is in disarray. Items removed from the places this unit replaced cannot be put away because I cannot complete assembly of the unit without the missing piece.
What must I do to get this resolved? I have ordered furniture items on line from Amazon, Joss & Main, and Wayfair. I have encountered only one problem, which was resolved within 2-3 days with only one phone call. I have been a Sam's Club customer for many years. After this experience I am considering dropping membership and going to Costco.
I tried to return some deco mesh that was purchased the end of December. I was told it was a Christmas item and couldn't be returned in February even though I had my receipt and it was well within the 90 day return policy. Nowhere have I seen this policy posted regarding deco mesh. I have been fighting both flu and strep and I don't think it was safe to expose store employees sooner. I spend an average of 600$ per month wal mart, however, I will not be doing business there again.
I went to your Severn Maryland store this morning and they had no 2 liter diet Pepsi not even caffeine free, the Lipton tea I normally buy, Equate liquid gel ibuprofen (any size) the brand of Mac and cheese I buy or three other items on my list. I should be saying thank you for saving me money but I really wanted the items. And while I am at it the electric motor carts there are in terrible shape and rarely charged.
Having to stand in line half an hour waiting for a cashier with only 2 lanes open. Then you get stopped at the door for your receipt like you have
stolen your merchandise. I will be doing my grocery shopping at a different store. I might pay more but get treated with respect.
I just left Walmart in summerfield fl 34491without a purchase. I went to the bakery dept. to purchase some individual pies (which are very good) and no one was behind the counter. I needed to ask if they had any in the freezer because there was no lemon ones on the table. After waiting awhile and no one to help I asked the women in the ham dept. and she looked for someone to help me and said the person was on break, I don't understand why she could not have checked because she was not waiting in anyone so I left. As I was walking out without a purchase I stopped at customer service and asked for a manager, when he came over I explained my situation expecting him to say let me check for you, instead he said he would look into it and said he was sorry. At that point I just turned around and walked out. We spend about $130.00 a week every week in that store and I am going to do everything I can to cut that down to $110.00 over a .50 cent pie.
I stopped by the deli department at the Pryor OK Walmart as usual to get my sandwich meats I like. There was a new girl working, short, young, dark hair and glasses. I didn't catch her name, couldn't stand to be around her any longer. She was extremely rude, sarcastic tone, raising her voice at me because she couldn't hear me very well because of the noise in the background, and just so crappy to me, I told her to cancel my order, I'll just have to get my order at another store, even though I like the deli meats at the Pryor Walmart better than the other stores in the area were they're available. I've never been treated like this little punk brat treated me in ANY Walmart! She acted like she was PMSing, and I was her two year old brat kid! I have teenagers in my home that don't treat me or their mother like this! This little brat employee has obviously been raised without any discipline and has no idea how to treat people! I ended up not spending 40 to 50 bucks on my regular deli items, and now have none for my work week because I just don't like the meats I get from the other places I can get them. I live 15 miles away and go out of my way to go to the Pryor, OK store to get my deli items, but don't believe I'll ever get them there again as long as I see this little punk working there!
i bought a 55 inch tv and was told the delivery would arrive by 2/1/18. but when I checked tracking it said it would be here 2/5. I would no have bought this item. Now I have no tv for superbowl sunday for my guests. the delivery company "Pilot" stated Walmart should not have promised that date. I should at least be compensated. Since I cannot even go out and buy a different one since Walmart has my money for a tv I don't have. I have documentation that could not be uploaded because of the type
We live in a small town, Waverly, TN. We use Walmart at least 2 times a week for Walmart's' products. My husband went to return Walmart's brand,
' Mainstays Vacuum Sealer Rolls.' A 2 pack 8"x20" and a 2 pack 11"x16". I have used them before and buy extras. The ones my husband TRIED to return were both of these boxes. ALL FOUR rolls had CRINKLES in them across, about every 6" to where I could not vacuum seal them because the wrinkles in them would not seal right no matter how I tried. So he goes to Walmart and speaks to the manager but she says she cannot take them back because they were OPEN! and cannot be re-shelved! My husband asked her that if we could not use them, why are you going to put them back on the shelf for re sale?! She gave no answer. So, he brought them back (to take up space on our shelf) and he bought the Ziplock brands. We have a small grocery store near by and we tend to start using their services more frequently instead of Walmart and let our neighbors be informed how disappointed we are with Walmart.
Out of stock items,items stocked in wrong locations,out of date items on shelf, workers standing in isles complaining about work and break time.
Employees gathered in groups talking loud and laughing,very disruptive. Employees talking about Jeremy More being the worst since Dooley left.
I was here when first store was built and this is the worst I have witnessed. This is Store # 00483
Went to deli and waited while girl finished a cake ,waited while a discuss a job of being cake decor then while they waited on other people like I wasn't there and then a third girl cames back there after about twenty min. And ask if she could help me .I told her what I needed .she said I'll have to wait and let someone else.told manager they talked to them and I still had to leave without what I wanted
bought a brand new battery at Walmart in Morgan Hill calif, and battery went bad within
3 months, battery has Walmart refused and exchange because I didn't have my receipt,
even though I paid for it by credit card and they should be able to track it with the battery SKU number
total bullshit !!!
The associates at the store were great. I purchased a 65 inch LG TV on January 15,2018. While in BJs I say the exact TV for $250. less. I had already taken it out of the box and set it up and used it for 2 days. The associate too it out and never gave me the receipt. The girls at the store told us they do not match other stores and we would have to bring it back. I was very up set because of the fact we had to take it off the wall disconnect the cable package it up bring it back and of course we had no receipt. The girls looked it up and credited my Walmart card. This whole ordeal was a large inconvenience for me and my husband. We will think twice to make a large purchase again. I just needed to get this off my chest.
Friday, January 18, I was shopping at the Walmart in Torrington, CT. I purchased a toolbox that was quite large considering it was in a box. A very nice young man loaded it on a dolly, and went to the checkout with me. After paying, I followed him out to the entrance where he left me and my purchase. When my friend came with the car keys, I went to find someone to help load it. I asked three employees for help. Two couldn’t find anyone to help, and one said he had no walkie-talkie to get any help. I am a 63 year old woman who obviously needed help loading this in the car. There was such a ruckus and not one employee made a move to help. Thank goodness a male customer said he would be happy to help. Which he did. I was tempted at one point to have it returned and get it elsewhere.
I would hesitate getting any large item from this Walmart again. They made a sale and that was all that was important.
My name is Joe Michael in Joplin,Mo. I recently emailed an inquiry to email@example.com but no response. My inquiry/complaint is I recently purchased a product online thru Walmart.com approximately 11/28/2018 and it has a defective part. It was delivered Dec. 18th and reported about part then, I am getting run around and stalled and without answers to when the issue of replacement part and repair is to be done. We talked to the manager at West 7th Walmart here in Joplin and she advised to notify you to see if we could receive any support on getting the issue resolve!We are needing support for a warranty issue concerning Leggett & Platte. We think almost two months should be ample time to replace and repair the part as is not usable as it now stands. We think we have been very patience in this matter and want the problem resolved asap. We have contacted Leggett & Platte number provided in owners manual several times with no success. Please advise where to report problem in more detail. thank you in advance
I am a user of Blu E Cig and my store from Sikeston MO 63801 store number 09
has not refilled the stock with my brand for well over a month now
I have had to go Cape Girardeau and Jackson stores to even get some
I thought inventory was loaded as the product sells and especially when empty on a daily basis that has sold
I don't live in Sikeston - I live 16 miles away and when I'm in town I always check to see if the product is in
I went to have my hair trimmed and OMG my hair is butchered.. I will never ever again go to that hair place again in Walmart. This is horrible
I'm with Callaway Rebels a football and cheer organization for Bay county ,Florida. We tried to schedule a fundraiser with your Panama City Beach location at 10270 Front Beach Rd and we were RUDELY told we would not be allowed to fund raise at that location we needed to stay at the Callaway and Lynn haven Walmart's we have never had this issue before in the past we were welcomed at this location. we our a county organization and feel we are being discriminated against by this Walmart. We play more than 50% of our games on Panama City Beach and we know other teams associated with this league are being able to participate at this location So if you could please check in to this issue it would be greatly appreciated. Thank You Callaway Rebels! Contact number is 850-866-9867 Jeff Beach- President OF Callaway Rebels
First: your customer service is pathetic. I was put on hold for ten minutes and then disconnected.
I called back and was hung up on by your automated answering system.
I called back and got the idiots in the Phillipines; they cant do anything because they cannot understand English.
Second: trying to get status of my order which has not delivered; Delivery date has changed three times.
I cannot get a firm date from anyone.
I have been told to contact some third party agent.
I made purchase from Walmart. I paid Walmart.
I want a refund and I will go somewhere else to buy. Someone that is willing to help and give assistance.
On 1/18/2018 @ appx. 07:00 I went to walmart garden center to purchase a snow shovel the sale associate stated to me that they did not have any other than the ones with the pointed ends. so I asked him can I go out side in the garden area where tools are and he stated he could open the door to the area because he did not have a key and then he point out the only shovel he had was this # 004920613192 sitting by the inside door I told him I needed two and could he get the manger to open the door he the called the manger over who came right away and said I can't open the door to let you go out their due to safety issues now it was some snow out their that looked frozen over but I could also see plenty of concrete ground so I ask him maybe he could grab me a shovel "the manger said again I can't open the so I ask him his name and he stated Gary, I said you don't have a last name and he said he don't' give out his last name. I thank him and went directly to customer service. where I found another Manger Gogar v. walmart csm and I ask to speak with the manger of the store. She ask me what I needed so I said to myself I'll give her a try and I told her my problem. She then radio back to the garden center and ask for ( I don't remember the ladies name but she pretty much stated what the associate and Gary had told me,so Manger Gohar and I went to the Garden center where she talk with the unknown lady who went on to tell me the type of shovel I needed a round or square one not the pointed one that she only had left in the garden center. So Gohar said well can't we go out and look and Gohar unlock the door and the two ladies went out where the tools are kept. now i;m looking out watching them the other lady pick up a larger pointed shovel and started to come back in when Gohar picked up the same shovel 004920613192 that the associate and manger gary tried to sale me one of when I needed two all because this customer wasn't going to make them unlock the door and go into the cold. I want to thank Manger Gohar for going above and beyond her duties to do some one else job. My husband will be able to get in the house safely with the drive and walk way shoveled, from his dialysis treatment five stars to Manger Gohar.
Your prices are not the same at the check out as priced on the shelf . for example 2 liter bottles of diet cola priced at $1 dollar - checked ticket when I got home was charged $1.60 at Princeton Indiana store.
Every time I go in for my 90 day refill request one or more of my refills is out of stock. I am told I have to go to this pharmacy. WHY CAN THEY NOT KEEP MEDICINE IN STOCK. THEY SHOULD BE ABLE TO SEE THAT THEY ARE GETING LOW AND KEEP THESE STOCKED
I took my 2002 Kia Sedona van into the Bristow Okla. Walmart on the first part of December 2017, well on December 23rd I had just left my home and my van started to make a knocking noise, after the holidays I had a mechanic look at it and it has a rod knocking, the mechanic said that they put in the wrong type of oil and that is what cause the rod to blow, so now I am without a vehicle. I am a woman that has several doctors that I have to see like my cardiologist doctor, a orthopedic and a neurologist doctor, I have a daughter that has needs as well and I husband that has to see special doctors as well, so all this puts me in a bind. I am now going to have to scrap my van or find me a motor to put in it.. all this cost money that I do not have and all this could've been solved if the Walmart tech would have just did his job the correct way.
Went shopping on 1/6/18. Spent about an hour in toy section looking at radio control drones. I'm 61 and my granddaughter and I love these. Nothing had a price on it and no one to ask. Had to go and find scanner to see price. Left my buggy and walked to scanned at least a dozen times. 3 times I returned to find an employee walking away with my buggy. I had 6 items and my winter gloves and hat in there. When I left store noticed my gloves were gone. Can't get anyone to answer customer service phone.
Dear Walmart management,
I am writing this complaint about incompetence of Wal-Mart management in North Port, Florida on Tamiami Trail.
The incident happened on Dec 20, 2017. My husband and I were making shopping at that store. There was an offer of $35 discount when opening Walmart credit card while doing that shopping. When all my items were rung up I asked the cashier to get me this $35 discount by opening the credit card account. She said she doesn't know what it is and how to do it. She said that I take the receipt to the customer service and they will fix this.
The associate at customer service desk told me that she can't do it, because it needs to be done while I pay for the shopping and the account must be open at that time. Otherwise she would need to cancel my purchase, refund the money and rescan all the items from a full cart of merchandises to be able to do it. It was a proper information based on a discount booklet. I said I can't waste another half hour due to incompetence of Wal-Mart personnel. She said that maybe the floor management will have some ways of fixing it. The floor supervisor name Fame came over and gave me completely wrong answer to my claim disagreeing with the spirit of the Wal-Mart offer. She said that I need to open Walmart credit card account before and then do my shopping and then the $35 dollars will appear on my next cycle credit account statement. Based on the booklet of the offer it was a wrong answer since it supposed to be an instant discount while doing shopping, like it happens in any other store I received such a discount for opening the credit account while shopping. I didn't feel that Wal-Mart is falling behind any other store in such a deal. So I asked for a store manager. The gentleman in a wheelchair named Tony came over as a floor manager and after being debriefed by miss Fame he gave me the exactly same answer as miss Fame assuring her view that I need to open a Wal-Mart account first and then do my shopping and then the discount will appear on my next cycle statement. I said "so you don't know either how this deal works". He said " I know exactly how it works as I described it to you". I didn't see any sense to discuss it any further with the people lacking either competence or proper training to be in a management position and serving customers. And that's why I am writing this complaint to let you know about shortcomings in your entity. Due to the lack of competence of your employees I lost possible $35 discount and decided not to open the account not knowing how my complaint will be answered. It was a big deal for me getting substantial discount from $164.60 bill for a retiree trying to meet ends on a fixed income.
I'd like to ask for updating me on the course of action taken based on my complaint.
I am attaching screenshot of the offer booklet with circled terms of the deal.
i bought a lifetime tire rotation from you when I bought my tires an had them installed ,I tried to stop in an make an appointment in sept but was told they were busy an booked, so I put it off until about a week before thanksgiving an was denied again then last week, now today I was advised only booking for today an tomarrow an there are no apointments avaible in fact the person answering the phone said she was told, not to encourage people to make apointments .well you got my money I would like to have my tires rotated now or a refund for services not provided ! I also was encouraged to complain because this issue is not getting addressed at the store management level................Frank Emrath
I had placed something on layaway and was unable to go pick up Dec 11th and went to Dec 15 but the $10 I paid on it they took. NON REFUNDABLE ! And then the CSM called to the counter seems not to be concerned or anything and says no cant be refunded. To me that's not right and then the Hazlehurst Walmart wonders why many don't shop local .They all seem to be unfriendly and no concern. People is having a hard time trying to buy a child's Christmas and then they don't want to refund what you applied, I could understand if it was over a week or you didn't purpose the items. But this was 3 days and I did buy the items. They actually were still in layaway the CS went and brought to counter but it had took the $10 applied to hold.
On November 26, 2017 at approx. 4:15 hrs. My daughter (Ashley} asked Door Monitor (Isaiah) to assist her with a bike I wanted to purchase for my grandsons Christmas present. Isaiah refused to help Ashley, telling her with sarcasm to ask the Self Check Employee. When Ashley asked Isaiah to please utilize his radio to eliminate me from further inconvenience (I underwent surgery to have my neck replaced) he still refused displaying an unprofessional demeanor.
At this time, Ashley asked another Employee to please call for the Store Manager. As we waited Isaiah approached Ashley yelling at her as he raised his arm holding his work radio near her head in a threatening manner. This is when I stepped up towards Ashley and Isaiah, telling him to put his hand down and stop raising his radio at and near her head. Ashley moved away from Isaiah to ask for additional help. I informed Isaiah his actions are threatening and he needed to stop. Isaiah immediately approached and leaned into my shopping cart continuing to make sarcastic remarks. I asked Isaiah 3 times to move away from me. He refused to do so, also raising his handheld radio in very close proximity to me. I told him the radio is used to communicate, not use it as a potential weapon in a threatening manner.
Isaiah refused to step away from me putting his hands in the air making a verbal gesture to me (Attempting to provoke me) as he remained leaning into my shopping cart. There's no doubt I felt I was in danger as I tried to remain calm. I am physically unable to defend myself and extremely vulnerable. Not a moment sooner Assistant Store Manager Ymauda came to my rescue and intervened. She immediately ordered Isaiah to step away and return to his work assignment. Ymauda was very friendly and concerned with the above mentioned when I informed her. I observed Isaiah moving closer to us as I told Ymauda of his actions. Ymauda told Isaiah to have a seat in the office. To my dismay, Isaiah made yet another inappropriate comment to Ymauda refusing to obey her direct order. It was evident this embarrassed and surprised Ymauda. She gave another order to Isaiah to go to the office as I heard him tell her, "No". Ymauda immediately approached Isaiah and had a short conversation with him. He finally left and entered her office. Ymauda was so apologetic and professional in handling this situation that I don't want her actions to go unnoticed. I was pleased with the control and demeanor Ymauda possessed in dealing with the above and the respect and courtesy she delivered.
I can only hope this Employee Isaiah is no longer employed with Walmart. I have never had a bad experience shopping at Walmart, until November 26, 2017. No one has communicated with me as to this traumatic event I endured. I was victimized by Isaiah (Assaulted) to say the least. I only wish someone from Corporate reached out to me to check on my mental frame of mind. I have not returned to this Walmart since the above mentioned. I do not feel safe shopping here and will miss everything Walmart has to offer.
In closing I would like to recognize Ymauda. She was superb in her Leadership, Professionalism, Sympathy, and taking control of a potentially volatile incident that if not for her quick assessment could have had a much worse ending. For that I thank her and wish her SUCCESS with her Employment at Walmart.
Joannie P. Elerick
why lie an tell a customer the vision center is rented out ? i used to work for this crappy company I KNOW THE RULES , now i will give all my business to any store but yours .. canon city Colorado store ... always no one in the vision center to help gone to lunch ALWAYS! .YOUR STORES SUCK , TREAT PPL LIKE SHIT . PEOPLE SHOULD BOYCOTT YOU MOSQUITOES . THINK SAM WALTON WOULD APPROVE ....? you just lost 10 ,000 $ a year annulay
This complaint is on the forest city nc store i get all my meds from there but every time and i mean every time i go to pick it up it is not ready or they say it was not called in from the doctor. the last time my wife called it in they said it had not been called in she called it in 5 days before it is time you do somthing about this. please let me here back about this i am 71 years old live 5 miles from the store can not keep makeing trips back to get my meds.
thanks Ray Workman
4 lanes open on Saturday night n December. Just plain ridiculous
The manager in walmart are very rude especally clarissa and sam. Disgusting!!!
I was to receive a pkg through Fedex today ordered from Walmart! I left specific instructions for Fedex to knock & then slide it inside for me since I am elderly & it weighed 63#...no one here to help me. I got an email this morning saying it would be delivered Tues., 12/5 instead. I was in my living-room ALL day & no one knocked, but I wasn't expecting the pkg 'til Tues. Tonight, something told me to look outside. THERE IT WAS! It was delivered around 2:30pm according to an email I got....no one knocked! It is, now, 8:38 pm. It could have been stolen left out for all to see for hours! In the future, I will NOT order from Walmart if Fedex will be the method of delivery! There's no excuse for this. I sent instructions to Fedex plus I called them & gave them instructions telling them I am elderly & probably couldn't get the pkg inside! It had straps on it & after much effort, I was able to pull it inside! The tracking # is: 788652578220! Please....no more Fedex deliveries. There are many, many complaints on their service online. Add mine! I have NEVER had a problem with UPS! Thank you, Andrea Kollars
To whom it may concern
Once again your store merchandise buyers have deemed it ok to sell extremely questionable merchandise; in this case the tee shirt reading "rope, tree, journalist". And once again, Walmart is passing the buck because it has blamed an outside vendor. Imagine how the corporate office would reacte to a tee shirt that said something that directly targeted and denigrated its stores and brand? Freedom of speech? Sure. Why not. Walmart would have its laywers going crazy. No one with a mind and a heart can stomach this uncaring attitude. No more shopping at a store that can't get its act together.
Walmart sells Antifa shirts!!! There are already You Tube Videos and upon searching your site myself I cant believe you support this trash, this group is known for violence against women, children and the elderly or anyone else who exercize their 1st amendment rights. This group are undercover communists and wish to cause the collapse of our country. SHAME ON WALMART!!!! I wont be back till this garbage is gone
I have any ongoing issue with Walmart in general. Years have passed, and the same issue continues. That issue being the long lines at check out. This past year has been the worst. This particular Walmart Supercenter I thought would have cured the issue when they moved a few years ago, but it has only gotten worse. Even before this years busy holiday season, this problem occurs, Recently I purchased a few small items. The total time shopping was about 10 minutes. When I reached the (4) checkout garden department, there was only (1) cashier, and I counted (27) customers waiting to get checked out. I waited 40 minutes to get my items payed for, and left the store fuming. Needless to say, the talk among these waiting customers was unfriendly. This issue has gone on for years at this location. Obviously this is a management issue. Untill this problem is solved I will do my business elsewere.
I worked at the North Smithfield,RI STORE and was worked and treated like a dog. I was injured and still 6 months later still have problems but was bullied into not seeing a doctor and along w another coworker who was hurt the sa e way and treated horribly. The CSM ARE ignorant, bullies, and they yell and humiliate employees I front of customers, they make you work days you can't or lose yourjob even though it was days you told you couldn't work when applied. They have you close the store then go back in 5 hours later.The Supervisors and Dept Heads are the guilty ones. If you happen to work a shift w all Spanish workers you get talked about, get denied your breaks, which happened to me numerous times, and make you do all the crap jobs while they just stand around.
This is the 3rd time this has happened to me and I am livid. Never in my entire life of being in extensive training on the proper procedures of responsible alcohol sales and the state laws have I ever been treated so bad. I am in my local Walmart (Lewisburg, WV) with my 15 and 14 teenage daughters finishing my Thanksgiving shopping for our annual family feast and I pick up a 750ml bottle of Chardonnay to go with our meal. As I get to the to self check out, I scan the bottle of wine and bag it, knowing that under law the underage girls can not touch the bottle. The cashier rudely approached me and asked my daughters for their id's. I politely tell her they are my daughters and they are underage and do not posses an id. She takes the bottle from me and tells me that she can not sell the bottle of wine to me. Ok, am I buying multiple 30 packs of Bud Light???? This to me would be a red flag not a mother food shopping with her underage children. Then the cashier goes to management and comes back to ring the bottle up for me. I feel like I was targeted for no reason. As I stood and looked around me, there were other families there with their minor children that were purchasing alcohol. I had just spoke to my friend whom I bumped into while shopping that had her children with her and purchased a 12 pack of Miller Lite along with other items. I later called her to tell her about my experience and she stated she had no problem at all purchasing alcohol in self check out with her minor children only moments before I came thru the check out. I am a very good person and I would like to think most others are too. But, I have to say that this question popped into my thoughts, Is it because my children are a different race? I hate that my mind in this day in time would even go there. At this point and time it isn't sounding to far fetched. I will be waiting to hear from you. I will make sure that I tell everyone who poorly me and my family were treated during the holidays.
Went to the 20 items or less isle with no one behind me, and this so called cashier named KEENAN proceeds to throw my items as he was ringing up. And also said this looks like more than 20 damn items to me. I told him a few choice words and left my basket behind. Told manager and a few more cashiers then left. You don't treat customers this way especially around the holidays. By the way I am from New Roads, Louisiana if that helps
I have put in an order in early Oct. 2017 for two photo tote bags, I was called in by wal-mart for pick-up the week of 10-25-17 and only have received just one 18X18 tote bag, the 16X16 tote bag the staff could not find and informed me that they will call when ready, just FYI, I have not receive any phone calls and it has been over a month, I have been comming in to this wal-mart store every week for house hold items & holiday shopping and checking in to the photo dept. and the sale staff keeps telling me that it is not in yet, and they will call when ready, I would like to know how long would I have to wait for this item to come in, this 16X16 photo tote bag was for a Birthday gift for a special person in Nov. which I was told by your staff I would have it by then, but they were wrong.
Wal-mart #3478 700 Keeaumoko St. Honolulu, Hawaii 96814
Please see attachment : Order # 2678095506439
My complaint is regarding the survey site. I would never have gone on the site except that I received extraordinary service from a cashier. Instead of having a forum to say nice things about her, I was led through a maze of questions not related. I will never take that survey again.
Bought a Honeysuckle whole turkey for $.99 a llb on Friday, November 17...On Saturday the 18th, I found out they had been reduced to $.68 a lb.
I called the store about the policy regarding price changes and was told if it changed within 7 days I could get a reimbursement on the price. I asked if I needed to bring the turkey back and was told to just bring the receipt...after at least 15 minutes of frustration of the customer service clerk and myself, I got my $4.70 refunded and was told I should have brought the tag off the turkey ?!/..I then thawed the turkey out and noticed an old grease type smell from the turkey, but I tried to scrub it with salt and clean it well- I preceded to cut it up as I do not bake turkeys whole- I noticed a brown glob on the inside of the breast cavity and when I cleaned it out good there was a small hole all the way trough the bone...I just did not feel comfortable with all this to serve my guests...I took back the breast to show them the issue and was told I needed to return the entire turkey for an exchange or reimbursement...here I am a day from Thanksgiving without a decent turkey....we live out of town 30 miles but my husband insisted on taking it back - I just went and purchased another fresh turkey from another store- When my husband took the entire cut up turkey back later that day, the clerk said we told yall to bring back the entire turkey... he preceded to tell her that it was the entire turkey- just cut up...had I not cut it up, I would not have found the deformation in the breast...another clerk came along and refunded the amount of $10.57 after just asking a few simple questions....
I am a 68 year old that has cooked many a turkey and this turkey was not right....I should not have to go thru all this...I was not trying to get away with something, just wanted to get a decent turkey to serve my family- if they were frustrated with me, I definitely was frustrated with them...I should have been told to bring the tag when I called about the price thing and didn't call the second time because its hard to get an answer during peak time...I hated to walk in with a cut up turkey in a cooler ....
Bought cream cheese at the large Walmart and it was bad. Tried to return it at the neighborhood store where I shop several times a week and was told I would have to take it back where I got it. My time is more valued than the three dollars they could have refunded me. I had to rebuy it and throw the other one away. Great customer service guys. They were also very rude. Port orange neighborhood market. Thanks for letting me vent.
I ordered an item on line and it stated it would be available for pickup on Tuesday, Nov. 21 which was great because that is why I ordered because I needed it for Thursday. Later I received an email stating it would available for pickup on Wednesday, Nov. 22, so I made a phone call to verify I that date of arrival. Today I received an email stating the arrival date would not be until November 29. I called to cancel my order and even though it states on my account the order is being prepared and may not be able to cancel but they have my money on hold at my bank. This is ridiculous. I will never order anything else from Walmart.com. and I am going to tell about my experience on Facebook so other people will not get taken advantage of like I have been. Holding my money for 8 days is ridiculous. Got me one time, will not get me again. This is a selfish world we live in!!!!!! I would not even give Walmart 1 Star but I do not have that option!!!!!!!!! Order # 5951753-875935
I ordered a Fisher-Price Lakeland 5-Drawer Chest order #5611770-542016 on 10/16/2017 for my daughter-in-law and after assembling it she discovered that none of the drawers had bottoms so she could not complete it. I checked with Bivona & Company the distributer and they stated that this product had been discontinued over two years ago and that no replacement parts are available. I have been trying to get this product picked up for over a month to no avail. I asked on 11/16/2017 to have my situation escalated but I couldn't get any CSR to do that. I do not know what to do to resolve this and have consulted with an outside agency for legal assistance as I am being threatened by Walmart that if I do not return this item by November 29, 2017 that Walmart is going to charge me for it -- and at this point I feel that this is exactly what Walmart is trying to do. Any assistance regarding this matter would be greatly appreciated as I cannot get the help I need via CSR's. I am scheduled to fly to Ohio on November 18, 2017 from Arizona. Email will be the best method to reach me.
Bought babys 1st bithday cake. Besides being decorated sloppy they left parchment paper on cake under icing. Took back to store, refunded money and offered $20 gift card. Asst. Mtg Phil was rude when I said that was nothing for what disappointed children with no cake. Also when I said thank God no child ate it and choked he said that would then be law suit against Wal-Mart like it was nothing. I stated now I have to figure out way to get parents to drive back to have a little party over for the children to have cake. Phil said what do you expect me to do pay for a party. He acted like oh well they didnt get cake.....These were friends n relatives from different locations in Florida. I shop at walmart, as well as my relatives and have never been so disappointed. How would you like to give your child their 1st birthday and this happen. So so sad.....Ashley Bennett 3525536468....
I ordered # 5871793865201 online. I requested a return label and was emailed that I should keep it and they would discount me on something else are I should sell it. Very upset with this email. misinformed information put on walmart website. walmart should tell you this is 3rd party. I bought it on walmart online, I charged with walmart credit card, and the run around begins, very ashamed of walmart putting a customer through this. thank you
Called these fucks twice both times was transferred to the department I wanted. Phone rang and rang until someone picked up hit some buttons and hung up on me. Guess I won’t be buying shit there no more
Reference #171106-009109 on 10/28/2017 I went to purchase my Bi-weekly order of groceries, supplies etc. There was an issue with the Coupons # 1The response from John Turner was that the coupons was copies and would not work(He taked to me with rudeness instead of a smile in his voice and the sound of I can help)# 2 He stated his cash registers does not make mistakes(There is no person, Machinery etc that is infallible). This was referencing a price after the coupon was presented) when your registers and or computors go down how are the rebooted? Rudness is not accetpable. This was an excuse I went to another Wal-Mart and other stores and use some coupons from this same sheet. H was rude, short and abruptness from start to end no professionalism shown. No Management skills shown. More training is needed. MY phone number is 251-581-1314 What is your turn around time for a customer complaint?
Employees are stocking constantly and often hard to get to items we need. Also very hard to find the Great Value and Star Kist
water packed tuna. Lots of oil packed out there but I feel most use water packed any more , so need to keep it stocked. The cat
foods too are constantly mixed up. Flaked with pate etc...Also the cashiers need to be clued in on when a person has canvas
bags available by the customer...yes put my groceries back in the canvas bags. The purpose of them is so we don't have so
many plastic bags. Have complained about the plastic bags many times and no response. It's also the Holiday season and
yet out of a large store there will only be 3 (possibly 4) lanes open to check out in. Am sure I am not the only one that has
complained about that issue. I think Wal Marts prices are fair but could stand improvements in many areas.
I was visiting Walmart at 03705 in Yelm, WA. on November 7, 2017 to return a product and they gave me store credit gift card. I purchased other items and when it was time to check out the gift card wouldn't work. So the employee work said she didn't know what to tell me. So just take the items and leave I can't believe she told me that . So I told a manager what she said she wanted me to commit stilling that's a crime and he said nothing to the employee. I wish had got her name but I was frustrated so they got the gift card to work and I paid for the items and left. I was just wondering why an employee would tell a costumer that I'm very upset that this situation goes on this is a serious problem and need to be addressed. I never stole anything in my life that was insulting to me I had my kids with me at the time and I explained to them no matter what an employee tell you to just take something out the store and leave don't do it that's considered stilling pay for it. I'm a veteran and I can't believe I was treated like that. Thank you, Marvin Corbin
I do not like that close one side of walmart at 7:52 pm before 8pm after 8pm there only 3 or 4 register open I have to wait in line long time mesquite tx 75149 200 us highway 80 e
I ordered a Drill on-Line for a cost of $53.00 and had it charged to my Wall Mart Credit card. I was told that is is free shipping and would arrive Oct 31st (I ordered it on October 29th) The Drill never arrived and wallmart cannot find the order, however my Credit card has been charged the $53.00. I since have filed a dispute to have the charges removed, however I was told that it would be two billing cycles before it is removed. I cannot use the card because it will take me over the 30% limit of credit usage and will drop my Credit Score between 15 and 20 points. When this dispute is over I will cancel the credit card. It is not worth having. I know that loosing one costumed is no big deal to you, but I am letting you know just the same.
Regarding Walmart @ Sapulpa Oklahoma.
This is in regards of trying to get checked out when through shopping. I cannot use a self checkout register because I have a tax exempt card. It's almost impossible to find a cash register that has a checker that is opened because there are never any lights on. And it is difficult to even find out who is suppose to be checking people out. (At 6:00 AM) This morning an employee by the name of Charlene was asked about getting checked out & she said she'd be there in a few minutes. When my mom asked her which register she got hateful with my mom (who is 87 & has dementia) & said "Which one do you think it is, it's the one you always get checked out at". Her remark was uncalled for.....she only had to tell my mom which register number. This is not the only time this has happened with Charlene. It's ridiculous trying to find a checker & which register they are suppose to be checking people out at. NOT EVERYONE CAN USE A SELF CHECKOUT REGISTER, for certain reasons. And Charlene needs to stop being so hateful to my mom.
GOOD AFTERNOON MR.DOUG MCMILLON,
I AM CONTACTING YOU TO BRING INTO YOUR ATTENTION A VERY SERIOUS ISSUE??
I HAVE BEEN SHOPPING ON WALMART CANADA SINCE 21 YEARS AS MY STORE OF CHOICE BECAUSE OF YOUR GREAT CUSTOMER SERVICE AND PRICES!
HOWEVER LAST WEEK I HAVE A VERY BAD EXPERIENCE DOING SOME ONLINE PRINTING KNOWING THE REPUTATION OF WALMART I SPEND ALMOST $200.00 TO PRINT PICTURES OF MY DAUGHTER AND SPECIALLY MY WEDDING PICTURES 20X30 ON CANVAS PAYING ALMOST $80.00 DOLLARS AND GOT A MESSAGE YOUR PICTURES ARE READY FOR PICK THE NEXT DAY.
WHEN I BROUGHT IN THE PICTURES AT HOME SPECIALLY THE WEDDING PICTURES IT WAS TOTALLY A GARBAGE MY WIFE HALF FACE WAS CUT OFF AND SOME OF MY DAUGHTERS PICTURES WAS NOT PROPER PRINT AND NOT EVEN CUT CORRECTLY????????????????????
KNOWING THE REPUTATION OF WALMART A GREAT CUSTOMER SERVICE ORGANIZATION I GOT A VERY RUDE AND NON-PROFESSIONAL SUPERVISOR ON THE LINE WHO REFUSE TO REFUND OR REPLACE THE BAD PICTURES???????????????????????????????
IT IS THEREFORE REQUESTED TO YOU PLEASE LOOK INTO THE MATTER PERSONALLY, SERIOUSLY AND IMMEDIATELY TO TRAIN THAT SUPERVISOR HOW TO HANDLE CALLS LIKE THAT AND REFUND MY MONEY IN THE SHAPE OF CORRECT PRINTING, STORE CREDIT OR REFUND TO MY CREDIT CARD AS SOON AS POSSIBLE. THANK YOU!!
IF I DON'T GET A RESPONSE FROM YOU WITHING 24 HOURS I HAVE TO TALK TO MY LAWYER TO CONTACT YOU WITH ALL THE GARBAGE PICTURES?? I AM SURE I AM NOT THE ONLY VICTIM OF YOUR ONLINE PRINTING THERE SHOULD BE MANY MORE AS THE MISTAKES THEY HAVE MAKE SEEMS THAT NOBODY CARES FROM WALMART AND THEY ARE STILL KEEP DOING THAT TO VALUABLE CUSTOMERS???????????
TAKE CARE AND HAVE A GREAT DAY AND PLEASE I NEED A MY MONEY BACK AS SOON AS POSSIBLE AS WALMART IS NOT A PROFESSIONAL PLACE TO DO NICE PRINTING MAY 6X4 IS THE ONLY GOOD THING YOU HAVE?????????????????
WITH BEST REGARDS,
285 - ENFIELD PL SUITE # 2204
MISSISSAUGA, ON, L5B 3Y6
I ordered some gluten free items online and one item was opened and the other was crushed not de to shipping obvious the crackers were crushed repeatedly they were all crumbs and the pie crust mix was open and who ever packaged items I was ivious these items were damaged but they sent them anyway I'm very disappointed in this service! I've been ordering items from Walmart for months now but I'm not sure if I will continue this service I will be searching for SN alternative in getting certain gluten free items that's not available in stores
walmart sent my purchase to the WRONG CITY.
there exists 15 complaint sites online. I will use them
to drive $1,000,000 worth of business away from
Walmart over a year
I went in for an exchange. The girl at the counter was really rude, so kindly let her know. She dropped my stuff, walked away and said, I'm on break. I was dumbfounded. Her name was Mai. I complained to a manager who called me down and helped me with my exchanges when I notice a police officer walk in the store.
Well as I'm leaving the store he says to me I need to talk to you. I was on the phone so I turned and I looked at him and I said what? He said I need to talk to you. I said what for? He's just we just need to go outside and talk. I said what for and he would not answer my question so anyway I go outside and he says that the Walmart employee accused me of drinking and that it was my fault that I was being belligerent and all this stuff and anyway long story short I was not arrested I was not giving any tickets I was giving a handshake and I left anyway I was very very disappointed with my visit there it took me an hour to leave because the police officer just kept asking me question after question after question. I explained to him I was there to exchange close the woman was rude explain to the manager she got upset because I told her that I would be writing a letter to corporate and she's been called the police on me and made up some story that I was drunk. I had just come from the Fresno fair with my family and had gone to Walmart to get some food and exchange some clothes items. After a long extensive pointless talk with this officer, he determined I had not been drinking and allowed me to leave.
They [Walmart] would not tell me the name of the employee whose last name anyway but I know her first name was my probably spelled MAI. And I included pictures and the date. 10/12/17. This all happened at around 8pm in the returns department. Since this incident I have had panic attacks and anxiety and even have sought help from the therapist to help with me work through this problem. I really hope you decide to do something with the employee that works at the Walmart at Blackstone and Ashlan Avenue on the Southeast corner. Again her name is Mai.
I always loved going to our Small Walmart in Encinitas - I went early on Saturday morning - usually around 6:30 am. I always buy 2 large bags of bird seen and push my cart around so the checker can check the bags of seed plus other heavy items left in the cart. I apparently pushed the cart around the stand too far and she rudely told me I can't push my cart that far and I mentioned it was to check the stuff in my cart but she just scolded me again. I don't mind being told about something but I am an older lady - at least be nice about it. It kinda ruined my enjoyment of going to Walmart.
Warrenton Missouri Walmart pharmacy is the worst!!! I called in refill on my prescription eyedrops on a Friday morning they called me and left voice mail that day saying they were ready. So husband goes the next day on Saturday to pick them up and they say that they don't have a prescription for me. He comes home we live about 20 minutes from there tells me what happened so I call and then all of a sudden they have them now!!!! What school did these people go to?? I would really love to know!!!
Went to Niceville, store three times this week for Family size cheesits. An employee checked the shelf with their reader and said there was 50 Box's on the shelf. This spot has been empty for three days. But he could not check in the back. Said the people who stocked this area was all at lunch at the same time. This is poor service and the stocking of shelves is always way behind is this store.
On October 1, 2017 we ordered a 3 piece white dining table and chairs. Order #5451759-710033. It was shipped to the Lafayette Indiana Walmart on Commerce drive. We picked it up there. When we opened the box we discovered that the hardware package fo chair assembly was missing. Emailed customer service and they sent the parts bag. We started to assemble the chairs and realized the stretcher parts for both chairs was also missing. So once again contacted customer service waiting on reply if they can send the 2 stretchers so we can finally assemble the chairs!!!! I am extremely upset over this matter. We paid for this product and cant use it because of missing parts! This is ridiculous! We paid full price for this all parts should have been included. We cant use it like this. It wasnt worth the price we paid! I will think twice before ever ordering from Walmart again!
I have worked all over the United States and the Odessa Tx Walmart has the absolute worst check out I have ever experienced in any store I have ever been in.its a least 45 min on self checkout. I was a Home Depot manager for ten years. This is the one thing you would lose your job over. Y'all should be ashamed of your selves. For this epic and utter failure on your part. I guess I'm going to the dollar store
my complaint is for the auto center perimeter rd Valdosta ga.suggestion try hiring employees who don't think their shit smells better than the people who are spending their money in your store.as a negro who worked customer service I left my personal feelings at the door and operated under the mindset that the customer is always right.but im beginning to realize that that mindset only applies too black employees dealing with white customers,it damn show don't apply the other way round.now I know walmart wont miss my little bit of money,but I wont be doing business there ever again.and I will feel a helluva lot better. RUBEN HOLLIMAN/ DATE OF NO SERVICE 10/14/2017
I shop every week and your Hudson store is getting real bad, when you buy something you better get a few of them because the next week you come there out, you ask and they say I don't know and walk away. Also I am 72 years old and I go in elec chair so because they don't stock offen you cant reach things because there way back in the shelf now its been like this from week to week, so I have had it that's why I am writing you this hoping thing can get better thank you for reading this, just wanted to let you know.I just cant shop there anymore and I love Walmart just not that one. Joan Mair 96 Island Drive Copake ny 12516
My husband & I recently received tax exempt cards from the tax commission. the first time I tried to use it I showed the card to the desk clerk and asked if Walmart honored them. They said yes. I purchased groceries and showed the card to the checker, she handed it back to me and never bothered to say why she did not remove the taxes. The next time I went in I told the checker I had a tax card and she replied "I have already rang up everything and you have to show me the card before I do that or I will have to redo everything. I said don't bother, I'll remember next time. Today went in the store, purchased groceries and before the clerk registered them showed her the card, she said you will have to go over to the help desk and get a Walmart card. I did. They told me my husband would have to come into the store before they could do that. I had my driver's license ready. Now what I am saying is there is a great lack of communication here. I should have been told up front from the beginning what the procedures were. My husband cannot hear, he wears a heart monitor, and he can only walk a short distance for he had Parkinson's disease. Where is the patriotsm?
I have been charged for an item that was never received. I went thru the Walmart online “chat for help system”. I spent over 90 minutes and no results. I keep getting referred to “higher parties” + put on wait times greater than 20 minutes. Nothing is resolved.
My complaint is about shopping carts being used to transport older children and dogs. I love shopping at Walmart, 95% of my shopping is done there but I am upset when I go to the store and see parents transporting children, who are able to walk, sitting in the cart with their dirty shoes and some with their dogs. It is so unhygienic. I know the policy for Service dogs only, that does not stop other dog owners from bringing their dogs. There are the small carts that children cannot sit in but they put the in them. The small carts are not always available. There is sometime hand sanitizer at the door that I use to wipe done the cart, but it is not always there. I have seen associates ask customers to remove their dogs from the carts, and they were not very happy about it. It would be nice to have sanitizer at the entrance available at all times for people to sanitize the carts before shopping.
I purchased a camera from Walmart at 6225 Coliseum Blvd Alexandria LA Phone 1(318)448-8881. After examining the camera I saw that it would not satisfy my needs, and tried to return it. The purchase was made at 10:30pm and was returned at 11:00pm. When I got to the store I was told that the service department was closed and I should return the following day. I then explained to the clerk that I was leaving on a flight for Australia early that morning and was not able to return the item that morning, and I was leaving for two weeks. The clerk then explained to me that any purchase had a fifteen day return policy. I then asked the clerk to speak with the manager on duty, Mr. Rocky who said he was not able to speak with me as if my problem was not important and I was bothering him, so he through the clerk on the phone asked what was my problem. she tried to explain to him and bluntly replied that there was nothing he could do for me. All I wanted is that he waived the 15 day policy until I returned from my vacation to process the return. But he never came to see me, or speak with me concerning my problem. I felt that he acted as if I was just another customer who was bothering his night (whatever he was doing at that time of the night). So my only alternative is to ask you to waive the return policy until I get back to Alexandria within the next 17 days. My name is Walter Ince, and I live at 5046 Plantation Rd.. Alexandria LA. 71303. Phone number 318 792-4942. I wrote this complain tonite because I leave at 6am Friday morning for Australia. Thank you in advance for acknowledging this complain/request. And please afford Rocky some customer training to deal with customers anytime he is acting as store manager.
I purchased a total of 4 digital converter boxes from Walmart online in 2 different orders. The first order had 2 Ematic AT102 Digital converter boxes of which one of them did not work. The one that did not work had been obviously opened before. I returned this one to a local Walmart and they refunded my pay pal account. I then ordered 2 more digital converter boxes from Walmart online using my Pay Pal account again. The 2 converters came and this time neither one of them worked. One of the units had again obviously been opened before as the bubble wrap was missing. Again I returned the 2 non operational units to a different local Walmart but this time they would not refund my Pay Pal account! Instead, they gave me a gift card for the purchase amount. All I want is 2 WORKING digital converter boxes. It seems to me that Walmart is sending out bad units for online orders, hoping that they get rid of them. This is bad business and I sure hope it can be resolved.
This evening (Wednesday, September 27, 2017), I stood in line for approximately 30 to 45 minutes waiting for Customer Service to accept my monthly payment to Walmart in Johnson City, NY. I know there were other people waiting in these long lines as well. My complaint is not with the clerks in Customer Service but with the fact that there are 3 available stations that could be used at the same time, whereas I have never seen more than 2 Customer Service stations used at the same time. Also, while the 2 clerks were processing payments, returns or money orders, another clerk stood by just watching & doing absolutely nothing.
I have been a customer of Walmart for many years with an open account. I feel that this situation could be remedied with additional help when lines are long & people are getting frustrated. I decided to enter this complaint & hope this situation can be improved. Sincerely, Myra A. Roe
4 times this year I have gone to the north Olmsted store and where not given all my groceries . Yesterday was the 4 th time it happened I went back 1hour later and my groceries where returned to the shelves I understand perishables being returned . I had to retrieve the groceries from the shelves myself I and still forgot 1 item . Is this a scam ! I find it hard to believe this happens so frequently! This is an inconvenience to the customer
4 times this year I have gone to the north Olmsted store and where not given all my groceries . Yesterday was the 4 th time it happened I went back 1hour later and my groceries where returned to the shelves I understand perishables being returned . I had to retrieve the groceries from the shelves myself I and still forgot 1 item . Is this a scam ! I find it hard to believe this happens so frequently! This is an inconvenience to the customer
Went to Walmart in Madisonville Tennessee on 9/13/17 in the morning. I went to check out around 7:05 and there was no register open. The only register that was open was the self check-out. I do not have a credit and debit card and I write checks. So I went toward the service desk and ask if I needed to come over there to check out , there were 5 employees standing there and one of the workers "rolled her eyes". I realize that it was shift change but nobody wanted to check me out. They finally said just to back up to that register and someone would check me out. I was back in the store this morning and the one that rolled her eyes was back at the service desk and she had on a yellow vest. Not sure what that means, but if she if customer service person that is not the way to act. If you would like to call me my number is 423-29-5106.
Order # 5011765-526292 on Aug 17 /2017 thru Walmart.com
The tracking number 1579835569835
Do not receive the package up to date (9/20/17)
Called Aennon, inc (910-430-9022), no answer.
Chat to Walmart though help, no solve the problem, no follow up, no respond
This is not so much a complaint as a dissatisfaction and disappointment. Walmart is my favorite source of food, clothing, and special purchases. There are several Walmart Superstores in the Amarillo, Texas area plus a Sam's Club/ Because it is the closest location to me I mostly shop at the Walmart at 45th & Coulter, (Store Number 55?). Over the last fifteen years, I've spent from ten to fifteen thousand dollars a year. I shop Walmart two to three days a week. In spite of price increases, (which I understand), I am very loyal to the Walmart stores. However, over the last ten to twelve months that loyalty has been sorely tested. There are certain items that I purchase that I consider basic. I am unsure if it is a stocking problem, an order problem, or a transportation problem, but there is a problem. The problem is that items I want are out of stock or not on the shelves. When I ask, the item is on order or some other excuse. I personally think it is a management problem. I think your stock manager is not up to the job. This has been going on too long to be a stocking problem, an order problem, or a transportation problem. Whatever the problem, I am becoming more and more dissatisfied with bouncing from store to store just to get what I wand or need.
My husband recently return a car battery and was told that he was allowed $25 on the returned battery or an exchange. I have been returning the batteries I purchase from this store 3 years now. And decided that I was not going to get another one from this store. I went to the store in Oxford Ms. and had no problem of getting a refund. Your manager and worker treated my husband very rudely and threaten to call the police. For this reason I will not shop at this store anymore. Please get people in your stores that know what they'er doing.
September 17, 2017
I was in the Secaucus NJ Walmart store on 9/16/17 around 3 in the afternoon when I spotted a grey futon that was reasonably price and very stylish. I noticed the lay-a-way sign and decided to put the futon on lay-a-way.
When I returned home I went on line to Walmart’s website and took another look at the futon, I really wanted it and the shipping was free, so I ordered it. On 9/17/17 2:40 pm I returned to the Secaucus NJ Walmart to cancel the lay-a-way on the futon. I was surprised to see a $10 cancellation fee because, I brought the same futon from Walmart, its own store.
I know in the lay-a-way terms it says clearly that if you cancel your lay-a-way there is a fee of $10 but I bought the same couch from the same store, Walmart on line. I could see if I just cancelled it and did not purchased the futon at all, but I bought it from Walmart.
On Monday, August 28, 2017 I woke up around 8 am and got dressed. I had breakfast and went to the Hardee’s restaurant on Ringgold Rd. Next, I ventured to the Walmart located on 409 Greenway View Dr. here in Chattanooga, TN 37411. I had my list in hand and was prepared to knock out the visit in a short amount of time. However, after partaking in a conversation with another customer, Ms. Debbie, by the candle section of the store, I noticed how hot it was in the store. I began to feel overheated and made attempts to fan myself with the index card that contained my list on it. I began to feel dizzy, light-headed, and my vision began to darken. I attempted to lay on the shopping cart, but I did not make it. I opened my eyes and I was laying on the floor across my purse. I landed hard on my right leg and I was surrounded by the feet of concerned customers who were all asking me questions. Someone tried to give me gluten tablets, but I had to decline. At this point, I was still dizzy and nauseous. An associate brought over a trashcan per my request. I vomited two separate times after that. I could hear the customer whom I was talking to frantically telling the couple of staff members to get a manager over to our location immediately. They were just standing around looking at me on the floor until Ms. Debbie started yelling that I fell out on their property and they are responsible for my wellbeing at this point. Eventually, more people came over, whom I assume were some form of management, as no one introduced themselves to me. A lady named Brenda tried speaking with me and had someone place me in a wheel chair while someone else brought me a bottle of water. As I was trying to collect myself, a man who I think was called “Odello” insisted on asking me questions to fill out an incident report and asked me to sign it once it was done. Ms. Debbie mentioned calling an ambulance. I asked if Walmart was going to pay for the ambulance and ER visit, but was only met with silence. That was a clear indication that the expenses would all fall on me instead of the culprit who was responsible for me fainting. That store is always hot and everyone complains about it. They feel like it is done to keep the minorities in that area from frequenting it.
By now, most of the customers and staff had cleared out. I was soon bombarded with more questions about my health. I had to constantly defend myself and them that I was not diabetic, pregnant, or suffering from anything else. I was diagnosed with hyperglycemia at the age of 12, but it has been under control for years now. Besides, I had just eaten breakfast a little over an hour and I had raisin biscuits waiting for me in the car after my Walmart shopping was complete. “Odello” kept insisting that it had to be a heath issue. Ms. Debbie stated that it was rather hot in the building. “Odello” and the other male associate who stayed the rest of the time with him both agreed. Then he said that the home office in Arkansas controls the air and they have no say over the building temperature. I was left in the same location where I fainted from heat exhaustion in the wheel chair that they brought. I was only given one bottle of water and was not moved to a cooler section of the store. No one made any attempts to cool me off or bring a cooling pack. “Odello” and the other associate basically hung around, leaning on store displays having conversations among themselves without paying me any attention. I was left to my own devices, desperately trying to reach my mother via cell phone. I was weak, tired, neglected, and anxious to leave the store. The staff did not properly care for me during this time. They allowed other customers to shop the candle section in front of and behind me, reaching over me in the wheelchair. I felt very vulnerable and unsafe. Ms. Debbie is the only one that tried keeping me conscious and find my mother. When I was finally able to reach my mother, she was actually in the parking lot as luck would have it. I announced this new information to Ms. Debbie and the two Walmart associates overheard. The “Odello” guy then stated that he would flag her down to our location, because he knows how she looks due to us being in the store all of the time! Well, if you are familiar with my family and I as well as how much money we spend in this location, then a little bit more respect and compassion for one of those people fainting in your hot store would be expected. Considering that at least two-thirds of my family are in this store on a weekly basis. After my mother met us at the candle section that I was never removed from, I briefed her on the situation. “Odello” walked us over to check out and my mother rolled me out to the parking lot. Once I was finally home, I noticed several bruises on my right leg as well as a large lump underneath my knee cap where I landed down on the floor. That lump and the largest bruise are still on my leg now.
I received one voicemail message from the store’s assistant manager the following day and I have not heard back from anyone since. I have absolutely no plans to ever shop at that location again. I have spent entirely too much money at that place since it opened in 2004 to be disrespected and disregarded in the manner in which I faced. No one introduced themselves during the process, explained what the Walmart procedures were for this situation, or displayed proper due diligence after I fainted at the candle display shelves. Also, I have noticed over the last couple of years how much warmer this particular location is in comparison to the Walmart on Gunbarrel Rd. branch. There is an obvious temperature difference from the Greenway View Drive store. So, if corporate is responsible for the temperature control for all locations, should they all be regulated the same way? I do hope that the Greenway View Drive store is not be abandoned or treated in a more negligent way than other stores due to it being in a more urban location. After all, my black dollars are just as valuable as everyone else’s. That location will never see me or my money again.
order 5201788645371 on sep 9 I received my tv cracked in halve I called for replacement and told them I had returned my barowed tv the night before my regular tv was power surged so I did not halve access to a computer as my tv was my monitor so they said they would mail me return label by Friday (lie) later told me 3 weeks also said they would ship me a tv 2 day mail and I would receive on the12 (lie) I called on the 11 for tracking they told me they were back order and could take up to 30 days I asked wy are they still for sail on website I could by one today and receive it in 3 days told me because it was a different warehouse I said just send me one from that warehouse they said they could not do that then I was told I will receive tv by sep 13 (lie) then I was told it would be here by Friday (lie) then on Thursday they told me they may ship in on Monday I argued with supervisor for halve hour with no satisfaction finely thursday I get tracking for delivery I was also told on sep 9 I would receive a refund in five business days which would be by Friday of $29.00 (lie) I called on Friday for transaction id number because I halve not received they told me they will not send until damaged set is returned all week 2 times a day I called and was lied to every day so this is how I will handle return you send Walmart rep to my house to pick up broken tv witch I halve to move wen ever I need something behind also stubbing toe with $29.00 refund and one dollar a day starting sep 16 for storage a official complaint form and receipt for return and you can halve your broken tv in the last 15 years of buying online this has bean the worst experience I halve ever had online every day I called I was lied to I also halve pictures of broken tv and box if you do not pick this tv up within 30 days I will dispose of it I am disable and is not easy to move tv out of my way all the time replacement order#5231796227079 ref#170911-003463 I will never ever buy from Walmart.com I do not whant your broken tv
I purchased 2 gallons of milk I was stopped at the door by a black employee to see my receipt for the milk. REALLY I do know that they stop customers who have electronics and other valuable items BUT MILK. I felt very disrespected, embarrassed and discriminated. There is no excuse.
i wanted to but some fish but told they could not sell them because they could not get water out the sink. Tap water kills tropical fish. You have to take water out of tank not the tap
To Whom It May Concern:
My 18-year-old daughter was hired at Walmart on 08-15-2017 in the bakery and terminated from Walmart 0n 08-24-2017. The reason I assume was that she couldn’t do the job because she was not properly trained on the job. Considering she just graduated from high school, this was her first job, she had to be at work at 3am in the morning. Durning the few days of training she worked different hours form 8-5 or from 1-9 but was not trained for the specific job. Keara worked on 08-21-17 from 8-5 her scheduled was changed so she could come in and learn to work the glaze machine at 3am on 08/22/17. Keara arrived at work on 08/22/17 at 3am she was trained on the glaze machine. The next day 08-23-17 she was scheduled off. Keara returned 3am 08-24-17 and had to do the job alone and pressured to have At Approximately 7:30 I received a call from Keara to pick her up. when I Arrived at the store I spoke with one of the employees the stated that Keara had hurt herself and was crying and Keara was with the manager (Brandy). I met with Brandy she stated that Keara cut her finger, and was upset, and that they were letting her go home for the day. She also said that if she could not do that job they would try and find something that was available, but if not they would have to let her go. At approximately 1;30pm Keara picked her paycheck up from Walmart Brandy (manager) stated she was no longer employed at Walmart.
On 09-10-17 approximately 7:33am Keara received a call from Walmart (Brandy) asking her if could she come in to work because they were shorthanded and needed help in the bakery. She then told Keara to text at this number (870)377-5711 if she was coming, Keara wanted my permission(mother) if it was ok I stated yes, I am happy they called you back. Keara texted Brandy (manager) that she was coming. Keara arrived at Walmart at Approximately 8:30. Keara met Brandy (manager) at the bakery. Brandy (manger) had Keara to go with her. approximately 10 minutes later I received a call from Keara, she wanted to know where was I. I told her I was still in the store. When Keara arrived, she stated brandy said she was terminated. This was unfair treatment! I don’t know why this happen but this was very devastating for her. She was under the impression she was coming back to work. I know Walmart has the right to terminate but this was uncalled for. She was already terminated why did she feel the need to humiliate and embarrass her. How would you feel if this happened to your child? This child has been battling depression all her life this was the first time she was happy about something. She looked forward to going to work every day even though this was not the Job she applied for but she was willing to make this work until a stocker job was available.
I know this is not important to you but I feel it’s only right you know how I feel and others who patronize your business. Bad management is not good for business!
I have always believed Walmart’s motto is to give workers a fair shot.
5501 S Olive ST
Pine Bluff AR 71603
Letter to Mr. Doug Mcmillon:
I am writing to express my worst nightmare with Wallace Walmart Supercenter, 5625 S Nc 41 Hwy, Wallace, NC 28466. Today at 12:30 pm I went to customer service to collect the rent payment from my house in P.R. using W2W as I have done for more than 4 years, when I give the code number, the employee informs me that she has to speak with a supervisor since the receipt says Angel Luis Rivera Fernandez and my Driver's License (from NC) says Angel Luis Rivera, I indicated that in PR usually the two surnames of the Father and the mother are used, but that here is the United States only the paternal surname is used. My driver's license which has my physical address is the one I have used for that service, that is when she calls the assistant manager by the name of Leron. When I spoke to him with my Latin accent his face changes, I explain that I have always used the W2W service for years and that I receive that money every month, he tells me that they can not give me the money because of my surnames, I am a retired Police, I show my identification of retired Police indicating that it is a federal identification by which I port my weapon and the identification shows my full name Angel Luis Rivera Fernandez, I also showed him my SS card. Here is where my nightmare got worse, he tells me that he can not do anything, I tell him that I've been receiving that money for years. I show him the receipts for the last 5 months using W2W. I then told him that is a lack of respect and a lack of customer service on his part, because his attitude was not logical since I had received the W2W in that store in the past also at the Clinton, Mount Olive and others, without any problem, since I reside in Warsaw and I'm in the middle of those three Walmarts which takes me almost 30 minutes driving, he ignored me. So I ask his name and position and that I would like to speak his boss. He told me that he has no boss that he was hired directly, I then asked for pen from the cashier to be able to jot down his information. This has been a great nightmare and discrimination, I had to drive almost one hour and a half from the Wallace to the Walmart of Mount Olive where very professionally I was attended given my money, apparently he has had problems with Police or with some Hispanic people, since in the illogical manner and unprofessional way that I was treated there is no other explanation, I am expecting communication to know what administrative action you are going to take against this employee, to to be able to meet with my lawyer and discuss this nightmare, which my family and myself have been put through so I can see what legal actions may be take
I have received horrific customer service from your company. On 2/14/19 I placed an order online for tires. I received a confirmation that the item should arrive on 2/20/19. Between 2/14 and 2/20, I received another email stating item had been delayed. I followed up with Walmart.com to see when the expedited delivery date would be and was told 2/25/19. On 2/25/19 I had not received an email nor the order. I followed up again and was told the order was still being processed. I then asked would I received the item within the next two days and agent's response was they were not sure. I then asked that the item be cancelled and the agent assured me I would receive a refund within 48 hours. I checked back on Wednesday as I had not received a refund. On Wednesday I reached out again and the agent told me that they did not see where it had been cancelled and that it was still showing order being processed. I was very upset and demanded my refund be issued by 5pm that day. Thursday, still no refund and I keep getting the run around with your customer service agents. Every time I talked with them I was given a different answer. On Thursday I demanded my refund be processed. Agents were very rude and disrespectful in your Resolutions Department. This is not the first order in which I've had this problem. Your Walmart.com process is awful. I was never told the reason why my order was delayed or why it set in processing for almost two weeks after I placed it. If the item was out-of-stock or not available, I should have been told that at the very beginning and my refund issued but I was not. This is the worst customer service I've ever experienced!!
I Love Walmart and I am in the store 5 days a week. So my complaint is employee's parking in parking spaces closest to the entrances. I am sixty
six years old and have a hard time walking far distances. I live in Port St Lucie West Fl. Please ask employee' s to be considerate of older people. I am not eligible for a handicap sticker.
Maureen G, Ruffino
at the Walmart where I shop there aren't enough electric carts for this store I am disabled and have to shop with one of these carts I have waited as long as an hour and leave without doing my shopping I would do all my grocery shopping here if I could just have access to a cart and im not the only customer with this problem there is always someone waiting for these carts if you are lucky enough to get one it will die on you this isn't the only store with this problem its nation wide a company as big as Walmart really should supply more than 3 carts to a store and at least keep them in working order I have to shop at Kroger where they keep around a dozen carts for their customers
I have never seen a more unorganized or lack of employees or lack of management! The store is 355 Cypress Gardens Winter Haven Florida. I don’t know if this store has a store manager...This is a VERY busy store and makes a lot of money. The CSM members are ridiculous. It’s all about them not the other employees. I watched a young man walk out with a large roll of bubble wrap without stopping at a register. What the heck is up with this store or the store manager??? There should be an employee watching the front doors but nope! I’m not an employee just a customer who sees a lot of stuff at this store that needs work. It will loose customers no doubt!
I need to know about a complaint number 1551902693. I stayed waiting for the label to sent the item by mail.
Product complaint on Equate Protein Shake Chocolate 12 box
When you drink them theY link on you the seal around top of pour is nor glue all way and the flavor was flat. This happen to more than half of the in box I had another box that I felt the flavor was flat no taste purchased at same time. Number on box #8113101580 product Sell by Aug 15 2019 L183220E 323 07:56
I've been a loyal customer of the Walmart Super Store, 8650 Madison Blvd., Madison, Alabama, 35758 for over 20 years, but this was my last trip to that store. Signs telling where a product was located were wrong and misleading. The brand new shelves are so tall that trying to reach the Shower Spray on the very top shelf, as there was only one bottle left at front of shelf, was impossible and I'm 5' 9" tall. Some Isles are very wide while others like the Greeting Card isle was so narrow two carts could hardly have room to pass each other. I saw people hunting for items they couldn't locate including me. It was utter bedlam. On top of that a middle aged woman talking on a cell phone with one hand and pushing her cart with the other came within 2 inches of doing a T-Bone on my cart as I was going down a main isle and she was coming out of a side isle. It appeared that she didn't look to see if anyone was there. I had ordered a 3 drawer Sterilite plastic cart from Walmart.Com. Unfortunately, Walmart.Com would not ship it but chose to send it to this Walmart Store. As I stopped to pick it up I was told that there was only one plastic cart of that description so even without a name on it, it must be mine. When I got it home I found that my name was on a sticker on the top of the cart. they had the cart setting upside-down on a stack of other things. It appeared to me that there was insufficient space to properly store items for pickup. Thanks for listening.
getting in touch with anybody for support is absolutely ridiculous I looked all over the website and kept getting links to email support then it would take me to another questionnaire and then another one and another one and another one I never actually got an email address to submit my support questions.
Tried to buy a radio flyer wiggle ride on today for granddaughter birthday. Started at the Wal-Mart on telegraph rd in st louis/ They were unable to communicate with other stores except by phone and then received no answer on other end. Left and went to Kirkwood store on Lindbergh. A nice manager looked it up and told me the Shrewsbury store on Watson had it in stock. Left and went there. Went to toy department, didn't see it so I asked young lady. She said it did not look familiar but since I said Kirkwood said it was there in stock she went to look for a manager. I followed her and upon hearing my dilemma, she laughed and said "why would we have it, we're the smallest store. I replied that it said it was in stock,and again lsugged. I left with nothing for granddaughter.. I am so disappointed in your ability to steer customers in the right direction and felt ridiculed by the msnager! I guess I'll start shopping at Target,at least you're treated with respect
I do not have this issue anywhere else especially other stores other than Walmart and other shoppers I'm with whom regardless of their phone or phone service provider their cell phone service is not being interfered with. I have noticed an ongoing on off interference with my cell phone service especially internet interference when in the store shopping or attempting to shop. I will go in the store and start shopping, if I can't find a product, I will go on my phone and go on the internet Walmart.com for example, I will not have internet connection problems at first, but then my phone states I'm not connected to the internet as if a block got put on my cell phone. When I go outside I have internet service again after a maybe 5 minute wait. No other person I'm with nor around me in the stores has this issue. My phone service provider is stating there should be no reason for this unless someone at your stores is purposely placing a block on my phone. Almost Everytime I am shopping in the store this happens, my phone appears to be solely unable to keep its internet or phone service. I am constantly contacting my phone hone service provider about what is beginning to appear to be harassment as no one else is phone service is being interrupted while in the store shopping.
I live in Port Angeles WA. I was not able to find many of the products I like. At customer service they told they do not have rolls of quarters that was an inconveniences to me. I did not want to drive to the others side of town to my bank. One of you Customers service personnel called dearie that is offensive .
the grocery dept. is a disgrace. shelves are never stocked, items that I have been buying for years are no longer stocked, no matter when I go shopping. the deli is a joke, one employee behind the counter, little or no pre-sliced items. wait times between 10 and 15 min are common. pre-packaged items are just put in a pile in an open cooler so you have to dig through them to find anything. also most people don't need those giant shopping carts, the choice of a smaller cart would easier to maneuver and cause less congestion in the store. until I hear that the auburn store has made improvements, I am going to do my shopping @ wegmans.
The store in Rincon Ga is getting so bad they are losing customers,they are loosing customers to other stores.not caring products that they did have.they only have 3 types of sodas now.there is not enough help and never enough cashiers.I saw one woman working the deli with no help and she was doing all 3 or 4 jobs with customers tired of waiting and I have to say she handled it well.keep in mind that these are some of the things that ruined kmart and sears.
I was in the Walmart on 47th Ave. in Greeley,Co this morning and was using the self checkout as there were very few registers open, I had a large order and was unable to get the belt to move. I asked for help and a young lady came over and was unable to help and left and didn't return. I again asked for help and what I think was a supervisor came over and got it going. I asked how she fixed it and she said she didn't want the customers to know because they might break it. I said I thought if Walmart wanted the public to do the checkout themselves it would help if we were told how to do it. Things then escalated and we both lost our tempers. I felt she was needlessly rude as I thought I made a good point about not being able to help myself without the information. My language was nastier then it needed to be and for that I said I was sorry. She walked away then returned and started again. I finished and left. I've heard that some staff are not happy about the self service because of fear for their jobs being cut and I can understand that. Most custormers I know are not happy either. I felt her behavior was uncalled for. I asked the girl at the door for her name She knew right away who it was when I said she was rude, Apparently this isn't the first complaint she's gotten. Most staff at that store are very nice and I know many by name and enjoy seeing them. This experience was awful and shouldn't have happened. I was told her name is Malissa
If I could do less than 1 star I would. My husband has been with your company for over 20 years and is 53 years old. He suffered a heart attack 3 years ago and has under went other procedures due to his health. He's had many struggles with finding the right medications that allow him to function daily,during this time he has put up with management harassing him about his work load and simple mistakes he's made but corrected. Under no terms has he ever allowed the company to lose money and has at times brought losses to their attention. He always received feedback that they would take care of it and never did or to just let it go. which is unethical within your company. Im sure if you investigate this particular store and see the turnover and management issues you would see that the employees are being harassed and treated unfairly. My husband also has provided pictures of his back room and the store that would immediately bring in OSHA, but he choose not to go forward because of the harassment they receive. Today he was terminated and he is probably 1 0f 5 that where still there since the store was built and stocked from the ground up. Im amazed that an asset protection manager and an assistant manager can take it upon themselves and terminate a long term employee without as much as paperwork stating why they are being terminated. Where is the Store manager during this time? Im not sure this is ethical or professional in any way and I'm sure the state of Indiana will be very open to learning this as my husband will be applying for unemployment. Just to be clear this particular store also caused my husband to work with a broken toes from a Wal-Mart work related injury and under doctors orders was asked to be put on restricted duly which was not done and he told your workers comp department this. When the manager found out he was reprimanded and since then harassed and now termination. Please do your review at Store located at 316 Indiana Ridge Blvd, Mishawka Indiana 46545.
I when to get prescription pill phentermine 90 pill 37.5 mg with my Good RX card the pharmacist is telling me the price 78.00$ the price on the Good RX card site show it is 22.24 with discount why is Walmart Pharmacy not honoring the price that is post on the web site this is not the first time this happen with prescription. If Walmart isn't going to except the Good Rx card them it should post that at the Pharmacy. But if you are excepting the Good RX card then they should be honor that price. The women you take my Prescription didn't even look up my card just look at it and gave it to me. If she might of got it right. This is the store in EastGreenvillie PA. Below are some examples one is has Walmart right on it the other is the Good RX card I will not Take my family Prescription to Walmart any more unless Walmart fixes this problem. thank you Timothy Sneckenburg.
I shop at your yukon ok, store, Have been shopping there for years. Now that I'm handicaped I need to use a cart, It seems that you don't care about your older customers at all, carts sitting around out of service and not very many to start with. Please do something about the number of carts at this store, The handicaped spend money too.
Yes I have been using the savers catchers for years, but for the last several months(3) I have been scanning receipts and it states it has been accepted and I can look at it but it has not been telling me that it ha been processed or received and I like using the app because I had !$10 saved up from several month and used it last month. I would like to know if you are still using the app.
My complaint is you are missing a Huge Market , I cannot seem to find Sugar Free Holiday chocolates packaged for Valentines Day, Christmas , Easter ect. almost everyone I know has at least 2or 3 Diabetic friends or family and the only way to buy them chocolates is in a bag from the small sugar free section of the candy isle . so No pretty heart shaped box or other holiday packaged sweets for them. I am not Diabetic but have friends who are , who I would purchase such Items for. I am glad that over the last 10 years or so there has been a lot more diabetic or dieters friendly merchandise available at your stores and hope that eventually the ratio will become closer to the ratio in society . I visit your store in Martin Tn. approximately 5 times a week buying food and household supplies for a house of 5 with 2 of them diabetics and have become acquainted with many of the friendly persons working there. So any action on this request would be Greatly Appreciated . Thank You.
Lately each time I shop for groceries at the Walmart Center in Gainesville Ga. 30501 the shelves are poorly stocked with the name brand items I prefer to buy. The Great Value brand is fully stocked and twice the size display of the name brand items. Morton’s salt is one item that is almost alway empty as well as Dominos Sugar. The Jello brands are never as plentiful as the Great Value. The jams and jelly displays are the same way. I could go on and on. I have to shop at Kroger to find the items I need. I have shopped at Walmart for years and been very please with the pricing and selection but now I find myself flustered and dissatisfied with my shopping and the inconvenience. Could you address this problem or is this to be the new norm?
I had invited my son over , he decides to stop at Walmart. deli and get chicken. It was cold chicken so I put in the oven for about 20 minutes. When I took it out to check it I cut it and it was raw. I called to report it and the manager said that's not possible. I told him I would bring it back. I couldn't. that evening but I'm returning it today, but I'm including a picture of what it looked like as soon as it came out of the oven. This is very dangerous under cooked chicken . This is the third time iv had under cooked chicken, but I decided to take picture to have proof. And this time returning it . It's hard going across town in the evening to Walmart then have to return things. This is the Princeton Indiana store. I would hate for Walmart to stop selling chicken but I would like for it to be fully cook.
My Daughter placed an order in your Vidalia,Ga # 864 store for a cake for her son on Monday the 4th for pickup on the 9th. When she arrived to pickup her sons birthday cake she was told the order had not been placed.Sounds like to me poor Customer service.i called an spoke your Asst.Manager Karen and was transfred to Deandra who is over your Bakery stayed on the line and never came to phone.
I have a problem with a greeter at the Wal-Mart Supercenter on 65th Street, Loveland, CO. Whenever I shop there, if this greeter is there, she will almost run through a crowd to demand to see my receipt. Last week, I bought a mop and broom. She pushed through several people to once again demand my receipt. She has done this one several occasions.
This morning, my husband and I were there. I was behind him and he passed her without any intervention. Then she saw me, rushed up and demanded my receipt. I told her he had it. (He was pushing the cart btw, so why demand it of me?) I was a bit irritated and asked her why she was the only one who always wanted my receipt and legally, we didn't have to show it. At this point, she was ignoring me. As we exited, another customer said she singled him out everytime too and that he was going to stop saying ok. Well, we had to return one item and while doing so, I mentioned my problem to a customer service supervisor. My husband and I both left with the impression that nothing would actually be done. I don't mind an occasional "random" request for a receipt check, but this is ridiculous.
my complaint is that I have been scammed by Walmart and their affiliates that do a survey with promises of Walmart gift cards. I have literally completed their surveys on line 17 times. ive been promised three 1,000.00 gift cards 7 100.00 gift cards and 7 300.00 gift cards and never have I ever received not one. the site still continually try and gets me to do another of their surveys with promises f a gift card from wal mart. they go as far as saying my 1,000 gift card is being mailed out since I completed their survey and finished with x amount of points and ordered one of their selected items or ordered so many magazines. my son also has completed their survey and was promised three cards he was just a little smarter then I and quit figuring wal mart is a scam. I continued on really needing those gift cards for household goods, to help buy school clothes for the grandkids then at Christmas time was promised a thousand dollar card and was extremely happy thinking I was going to be able to celebrate Christmas and buy the family gifts, boy was I wrong and,embarrassed and very hurt. my grandkids received nothing again from grandma just like the school clothes I promised. when is it going to stop and when is wal mart going to stop letting people get hurt by their actions in being involved in this scam. I believe that I need to have this investigated by the channel 7 news channel jesse jones of seattle and then I need to open a law suit against your wal mart that helps the community so much! yea and I need to do what I can to get what I expected for the tasks I completed and didn't get paid for. this was the same as doing a regular job for wal mart and not receiving a pay check for it. I would like to request that someone from the corporate offices of wal mart please read this and contact me before I take legal actions to collect my gift cards and before I also contact the news channel to investigate wal mart. maybe you people don't really understand what its like to live on very little each month and have to try and locate a way to be able to celebrate holidays with my family and wal mart is suppose to care so much about the community by sharing and giving. but all iv'e seen is hurt and disappointment from you all. if you don't respond as I expect you won't then I will proceed to try and collect the gift cards promised and to tell the world whats really going on at wal mart stores. thank you very much'
Lisa Nush 3020 Broadway apt. 806 EVERETT WASHINGTON 98201 PHONE NUMBER IS 425 374 8808
My name is Tiffany Domer from York, PA. The only reason I’m writing this is regards to a problem I had yesterday that involved your company. I’m 32 weeks pregnant so obviously needing to get the crib up and all the baby stuff ready is important. I made to online purchases on Walmart.com one for the crib and the other for the crib mattress. Now yesterday the crib mattress was delivered by fedex, but for one it was thrown on my porch completely dirty and all on the plastic. I carried it up two flights of stairs to then it over and it was straight cut through the mattress. Looked like someone took a knife to it. Now looking at the time it was delivered by fedex I was minutes away from my house so it wasn’t sitting out on my porch long. So your company shipped a damaged mattress, then fed ex decided not to even bother to care or look at it. Just throw it. So obviously I called Walmart right after seeing the damage and they told me to bring it in with my information and they would be able to exchange it or get me a new one. So my pregnant ass was by myself carried it back down the stairs got it in the car drove it to the East York location in York pa got it in a car and went to the service desk. Where I stood for 15 minutes to then be told by a really rude woman trying to leave I guess that because I bought it online she could only refund my money to the card that would take 48 hours to reappear. Now keep in mind I need this baby mattress now! The reason I ordered when I did! She had no regards for me and then even tried to get me to lift it over the counter for her. Once again I’m 32 weeks pregnant i shouldn’t even be lifting it. So I had to go buy a new baby mattress with my card taking more money from my bank because my other money isn’t even on there yet. Then had to carrying that mattress back out to the car and back into my home and up the stairs again. So I tried to avoid the trouble and me carrying it to much because I’m pregnant but clearly the company didn’t even seem to care I was pregnant and it was your companies fault it was damaged, it wasn’t like i didn’t want it , didn’t need it or did it myself it was brought to me like this. I have never had an issue before but yesterday has made me wanna go to target for now on. They delivered my bassinet yesterday without any issues or damage but your company couldn’t even deliver my mattress without issues. My crib is supposed to be coming today from your company and if it’s damaged there will be extreme issues, this stuff is for my baby,
My first baby I don’t have the strength or time to being hassled around. Extremely disappointed with Walmart.
I purchased a $212.00 air cooker and used a Company Christmas gift card for $25.00 The remainder I used my debit
card .The cooker was returned 2 days later.Upon return I was told I had to take the entire$212.00 return amount in the
form of a Walmart gift card.This is absolutely ridiculous.I totally understand to refund me the $25 in gift cards since I used it for the purchase but not to give me my cash back is wrong.You are forcing me to spend my money at your store ...that should be my decision.The manager told me that was the policy.The store is located in Columbus ind Merchant Mile Dr.Please get back to me before I lodge a complaint with the better business burea.You can reaspond back via e-mail address.Ref #903500878243(on receipt)
I have to really discipline my emotions when I see Walmart personal dressed in a burka. When I see non Muslim personal wearing American clothing from the neck down and with the head wrap of a Muslim something needs to be addressed. Muslim is not a religion it is an ideology, one of rape, disfigurement, child marriages, murder and taking over America from within our own country. It is a cult that brainwashes and enslaves women from birth. So I can understand middle eastern women's blight. Not so of a Negro women wearing a head wrap. This to me sends a message of mental illness, of deep seated hate for people of western European linage. I do not feel safe shopping in a store with non Muslim personal wearing burkas. I do not feel safe with a group of people who cover their bodies with so much clothing that you can not see what they might be carrying. Do you have employees go through a medical detector prior to going on duty? Do you want to be the Next Sears...I shop on line rather than have to deal with Walmart's unsafe employees. Yesterday I went to Bed Bath and Beyond to purchase two items I knew you carried as I needed them today, the price was double yours but you only die once. Last week I needed to replace blinds for a entire rental home, I ordered them on line, first time I did not use Walmart. Also, I am not willing to support a company that does not stand for what America was build on, freedom and God as our creator.
I have been a loyal of Walmart for quite some time, especially in the grocery section. My husband and I moved to the Chapel Hill/Chatham County, NC area in 2017 and found a Walmart conveniently located near our house. The store is Walmart Superstore located off of Hwy. 15/501 S in Chatham County but the address is Chapel Hill. The store number is #3182. At first the store was very well stocked and very clean - offering a wide variety of products. A few months later, we noticed the shelves of many items, not only in the grocery section, were empty and this situation has worsened. In the refrigerated yogurt section the area was almost completely empty. Below the screen where the yogurt is displayed was the nastiest display of filth. The area could not have been cleaned in six months or longer. The odor of the area was one of soured milk. With the complaints mounting, not only with me but from my neighbors and husband as well, I think it is a reflection to the store's management. What began as a wonderful shopping experience has deteriorated and if this situation is not addressed and changes made I will be forced to find another store. Kind Regards, Judy Knight
I'm awake at 4am looking for a resolution to my PORCH service issue. I cancelled the service two weeks ago because the worker showed up and said he didn't have his tools to get the job done - tv mounting. He packed the items back in the box and left. From that point I was no longer interested in using the service.
I have called/emailed/chatted with walmart customer service 4 times to be refunded! Why am I not getting resolution on this simple $80 transaction?? Please help.
I was shopping yesterday at Walmart 3210 grocery side, a woman was sitting by customer service on the floor drinking a bottle of whiskey, security was standing down further laughing and talking to each other. No one did anything about it.
Don't you want decent customers to come into your stores? This seems to happen rather regulargly in this store!
I bought Chili No Beans and when I opened it ,it had beans.
To Whom It May Concern:
I recently purchased a 70 “ Vizio TV at my local Walmart here in Merritt Island Fl. It was purchased on 11/09/2018 3 months ago. Yesterday morning the television stopped displaying a picture. I had sound but not picture. I called the store the man in the electronics department said “sure bring the TV back to the store”. When I got to the store and tried to return the TV, Bonnie at customer service said ( with a snide inflection) “that I only had 15 days to return the television. There was nothing they could do, 15 days??????? I can go to that store and return a toaster a year after buying it but cannot return a $1000.00 TV?????? This indicates to me that Walmart knows that they are selling an inferior product and does not want to be bothered with it after it leaves the store. I will be contacting the manufacturer, my attorney today as well as calling my local representative. Bad service , bad products such as this has to stop and now it the time to do it.
On a side note the only reason I purchased the TV was to watch the Super Bowl on it, a task which I was unable to do yesterday. The faulty product and the faulty service of your company made me miss the largest sporting event of the year
HI I WENT TO ROSCOE WALMART ABOUT 8:30 FRIDAY AM I WENT TO THE AUTOMOTIVE DEPT. FOR A BATTERY THEY SAID IT WOULD BE ABOUT AN HOUR. I SAID OK BECAUSE WE WERE GOING TO SHOP. SO WE LEFT TO GO SHOPPING WE CAME BACK AN HOUR AND HALF LATER THEY SAID IT WAS NOT DONE SO WE WAITED AGAIN (4 HOURS LATER) THEY FINALLY PULLED IT IN I TOLD THEM IT WOULD NOT TAKE LONG BECAUSE ON MY CAR THE BATTERY IS UNDER THE BACK SEAT AND I HAD THE BACK SEAT OUT ALREADY. IVE BEEN A MECHANIC FOR 40 YEARS (IF I PULLED THIS ON MY JOB I BE WITHOUT A JOB) I UNDERSTAND IT WAS COLD AND THEY HAD APPOINTMENTS ITS JUST MISMANAGED. IF YOU KNOW ITS GOING TO BE BUSY THEY SHOULD HAVE A COUPLE PEOPLE ON QUICK THINGS LIKE OIL CHANGES AND BATTERIES AND TIRE REPAIR AND HAVE OTHERS ON TIME CONSUMING JOBS IT WOULD MAKE IT BETTER FASTER FOR THE CUSTOMER AND MORE MONEY FOR WALMART. THE MANAGER IN AUTOMOTIVE DIDNT LOOK LIKE SHE DIDNT KNOW WHAT SHE WAS DOING AND THE WORKERS LOOKED LIKE THEY WERE IN NO HURRY TO DO ANYTHING MY GRAND DAD WALKED FASTER THEN THEY DID VERY POOR MANAGER AND WORKERS I WOULDNT CALL THEM MECHANICS OR AUTO TECHS (THANKS)
I had bought some items at the Walmart named above. I didn't realize that one of my T-shirts on sale for $5.00 was missing from my bags as I had bought 2. I took the one back to show the attendant what I was missing and Teresa, an associate told me to go back and see if I find the exact item and take it back to her. I looked around but did not find the exact thing, however I saw another T-shirt for $5.00 and started to take it to Teresa. She was not in the same place, let me make it clear that I had bought a Panthers Jersey on the same receipt and had exchanged the size the day before, using the receipt. However, I didn't have the receipt when I went that day. I happened to run into Caleb instead of Teresa, who bluntly told me that I couldn't be helped as I didn't have the receipt showing the item for $5.00. Well, he asked me who I had spoken with and I couldn't remember except that it was a woman. He saw a woman & asked her if she had spoken to me & she said yes, he went further to let her know that she should not have offered me the t-shirt without the receipt I thought that was quite unprofessional telling her that in my presence. The way he spoke to me I didn't like either. I told him that I had the debit card I had used, he went to Customer Service turned on the light and proceeded to check for a copy of my receipt. I went to online banking and found the exact date where I had spent $70.07 & gave him the date. He found the itemized receipt, printed it (this is about 3/4 hr after) then told me he could do anything for me, except he pull the cameras. I lost, why waste my and his time. I sure cussed him out. I don't use profanity but..... I told him I wasn't leaving without my $5.00 or an item to the value of. He said he was just doing his job so I let him know he was "overdoing" his job and that customer service was his job. I didn't go back to say I hadn't gotten my $25 item. It was $5.00 and after all the investigation he said he couldn't help. Theresa seemed to have contacted someone else as it was late at night and she took the $5.00 item to a cashier and gave it to me.
I had two other items which Caleb said I'll pay for when we go up front to the customer service area, they were bagged, I had to remind him that I hadn't paid for those items. That is Gweneth Blair, very honest, respectful & respected. I could have left with those two items in a bag.
Caleb was condescending, unprofessional and belittling. Please convey to Teresa my thanks and my apology for the incident.
I am a customer at one of your Walmart stores. Store #3847 here in Mesquite NV. The Men's Room in the front of the store has an issue that has not been resolved for some time. I am speaking about this restroom as not having a mirror available. It has been like this for sometime. This is inconvenient and not acceptable! Can you please look into this and see what has to be done to have a mirror installed in the Men's restroom next to customer service.
Walmart is a great place to shop, when & only when you are looking for the best prices on multiple items. This is because of the principles that Sam Walton used to built this corporation. As a savvy consumer, I wanted to purchase a TV, Xbox, and many accessories online, then pickup tonight. However, I was unable to do that. Why? I'm sure you already know the reason: poor customer service & a manager that is incapable of understanding customer service.
I went to pickup items purchased online, then purchase additional items that I saw on Walmart's website. I go to the store, went to the electronics department, then explained I would like to pickup the TV I purchased online (1871 Chamblee Tucker Rd, Chamblee, GA 30341), along with purchasing the additional xbox, controller, & two games. The electronics associate explained that the xbox had a different price online, and he was only allowed to reduce prices by $20. He took me to the manager at the customer service desk. I had to wait, then the manager (possibly associate manager) walked out & didn't help at all. She would not listen to anything I had to say, instead, she kept repeating, "we cannot honor the online price", without letting me speak. I explained that it was sold & shipped by Walmart, but she continued to give me an attitude & make excuses. I would be asleep right now, if it weren't for how rude the manager was. I would pickup my purchase tomorrow, like the manager said I would have to do; however, I am going to cancel my order & buy the $700+ worth of product from BestBuy. Is it because BestBuy is just awesome at what they do? No. It is because the people running the Walmart stores have the whit & emotional intelligence of individuals that are incapable of running on a treadmill, much less a store that does millions in sales every year.
If the manager explained that the issue was related to the corporate policy & she wished she could do something about it, then I would go on about my day. However, she broke 3 of the top 5 rules of customer care. I deem that unacceptable, and embarrassing.
Please contact me at my email address. I would love to speak to someone that is knowledgeable about the actual policies in place. If I do not receive word back by 2/5/2019, then I will make a bigger deal of this. I'm not out to get anyone. I just don't want to waste my most valuable resource: time.
I needed some active wear clothing so I, against my better judgment, looked at options from walmart.com. I found several things I wanted and ordered them. As I placed the order, it bounced back to me telling me that the order could not be placed, yet walmart took the money off my card anyway. I called a customer service representative and they informed me that they had no record of my transaction that I should call my bank. My bank definitely had a transaction showing and informed me that it was just a hold and the money would be returned back to my card. Well I still needed the clothing, so I made another transaction from a different card. I got the order I did place and walmart instead of releasing my monies to my card, decided to send me out another pair of the same items keeping the monies from the first card. I AM TOTALLY PISSED!!! Since when was Walmart that hard up that they wouldn't return the monies to my card for a so called transaction that never existed. I AM RETURNING THE SO CALLED PAIR AND INSIST THAT YOU GIVE ME BACK MY MONEY!!
I have long been a customer at Wal Mart 2300 Treasury Drive, Cleveland, Tn. For the last 3 to 4 months, when I do my grocery shopping, I haven't been able to get the things that I need from Wal mart because the shelves aren't kept stocked. Every time I shop, the shelves are more and more empty. I am considering finding myself a different place to shop for groceries. It is frustrating when you have to go to a different store to finish shopping.
This email sent this morning to the CEO of Walmart.
Attachments9:02 AM (3 minutes ago)
to doug.mcmillon, bcc: tlf514
Very doubtful I will get a reply, but am going to try anyway.
Attached is copy of our receipt shopping at Store 05687 on 2/01/2019 at 1307hrs. Also attached are 2 coupons, printed directly from the Walmart coupon web site for (1) Hillshire Farms Product and (2) Yoplait Yogurt.
As USUAL at this store only a couple check stands open along with the self check out. The line we were in took 25 minutes to get to the actual conveyor belt to place our items. During this time it looked like the on duty manager was on a phone or intercom to call additional checkers, but that was a joke as only one showed up to relieve another for her BREAK. Clerk rings up our items, but the coupons would not scan. Here again this is typical and has happened several times that the untrained clerks say the coupons are not valid. She tried calling someone to come assist her but after 5 minutes I said forget it as the lines were so long. I then go to the Customer Service Desk to ask to speak with the manager, but she is going out the door for her break. The 3 clerks here did not understand what I wanted. It was to speak with someone to ask why these coupons would not scan and that I WANTED them to be honored. They said I had to go to the P/U counter to talk with another clerk, but he was helping another upset customer and walked away. At that time I was REALLY PISSED and walked out, not worth trying to get back $1.05. Then what do I see, the manager with the other clerk sitting out front on their break. GO WALMART!!!!!
This is the most worst Walmart I have been in here in Orange County, Ca. The shelves are ALWAYS EMPTY in all departments, never any staff to assist on the floor if needed, and NEVER sufficient check-out staff.
Bottom line is there must be a District Manager that should visit this store and be concerned about the lack of groceries on the shelves along with long lines when checking out, and clerks that do not know how accept coupons from Walmart's web site.
Do YOU GET THE PICTURE??????
UNFORTUNATELY this site will not let attach copies of the receipt & coupons.
Dear Sir or Madam,
This email has surfaced out of sheer disgust resulted by my recent gift card purchase, and the way some members of the customer service department handled it. I purchased a gift card as I usually do weekly and sometimes I have issues with the card not loading or either card is defected. When this happens I have to go to the Customer Service department to resolve the issue. It took one hour, three supervisor, and one team member to assist with gift card problem. I can understand things can get disarrayed for some reason or the other. But, I feel it is your responsibility to correct a problem promptly when a customer has an issue. But, none of this sort was done.
Moreover, not only did I have to deal with gift card issue I also had to deal with poor customer service. I was treated very rude by Nina (supervisor) verbal and nonverbally by way of body language. However, I would like to shout out two employees who really went above and beyond and turned my negative into a positive. Marisol (supervisor) she was determined to fix the problem and did everything in her power to assist. I also would like to shout out Sarah ( customer service rep) she was so very helpful, kind, and patient. She actually fixed the problem by calling the gift card servicing department.
The Thomasville Store in North Carolina shelves are a mess--not fully stocked--one week they might have what you want the next week it isn't there. Very often the produce is not up to par. The people who work there are great--they have their hands full. Your new check out system is very unsatisfactory--not everybody likes to check themselves out. You could use Robots in the cashiers jobs and save more money. Don't know if this is just poor management or headquarters ideas.
Hello We are having the same complaint as before w/ the Pet dept. at your Bremen Wall-Mart store # 856 When we went to purchase the Hertz Cat Litter. code # 00237001-4913 it was not on the self and there was none in the back stock room Also None available at the warehouse near by. This is not the 1st time w/ this Issue. We have contacted Hartz Corp. and let them know the lack of ordering this product and keeping it on the self at all time. We have 9 cats and use the " Hartz Brand all the time. Our Transpiration is limited at this time. So we can not keep running back and fourth. to find out if you have it on the shelf or not. ???? and it's frustrating You carry tons of the other brands which cost a lot more. and dose not work as good as the Hartz. Trust me we have tried every brand on the market. So please contact the Wall-Mart Store # 856 and get some one in charge to over see this issue and have it taken care of ASAP.... Thank you for your time and consecrations in this matter. Also note it's not the people on the floor fault for the lack of this product. your MGR;s should be on top of this. Sincerely Annemarie Cain
on Tuesday January 29th. I went to my local Walmart and bought minutes for my track phone, the clerk quoted me the prices, and when I told her no they are this price, she said now they are this price , I said okay, she should know, she has the scan book right in front of her. when I got home and tried to activate it was told it was not for the track phone it was for a different phone. when i went back they gave a me some what of a hazel as they said they do not do credits or refunds or exchanges on phone cards, well this was not my mistake so finally the service desk manager did a gift card and hopefully sold me the correct one, she said I should always go back to the electronics to purchase my time, I told her they told me a long time ago I know had to go to the registers up front to purchase them, she said no that is wrong, you can do it back there as they are more up on the items. then we are up front, say what!!!!!!!!!! I am not in the greatest of health and then to get this kind of run around is uncalled for, especially since not my fault at all.i am very disappointed with this experience with Walmart. lea
I was shopping at Walmart on January 23/2019.
I needed eggs, I had to lean over into the case and stretch to the back of the case, as I am only 5' 1" tall this is not easy for me.
I injured my ribs, a few days later I had to go back for more eggs.
I saw a manager who's name is Cody.
I talked to him about my issue and his response was telling me to stand on the round rail around the bottom of the case.
I'm still in pain on January 30 2019.
I've had a difficult time getting done all the things I needed to do this past week.
Dear Mr McMillon,
I have purchased goods from Walmart for over twenty years as well as used the optical services without incident until my last prescription eyeglass purchase in August 2018. I refilled my eyeglass prescription at the Foxon Boulevard, New Haven, CT, location and have been having problems with the eyeglasses ever since. I returned the eyeglasses to the location and was told that nothing could be done. I find this unacceptable, because I work hard every day, and cannot afford to give $250.00 away. I am not able to wear the eyeglasses purchased in August 2018 --I am not able to see clearly or read when wearing them, and am wearing eyeglasses previously purchased from the Walmart, Foxon Boulevard, New Haven, CT, location. I would like a refund for the August 2018 purchase because I cannot use the eyeglasses.
I would appreciate you looking into this matter, and look forward to a favorable response. I can be reached by telephone 203 623-8025 or by email: firstname.lastname@example.org.
Angela D. Thigpen
Not only is Wal-Mart stores always understaffed but I called 3 different auto centers and only one had enough tires for my 2014 for focus, they told me they had 6 of them (size 215 55 16). when I got there I waited 20 minutes before getting acknowledged then 1-1/2 hours later I get a call saying that their inventory was off and they only have 2. This is not the first time this has happened to me at Wal-Mart.
I ordered a very expensive Treadmill for a Christmas gift. It was not delivered when promised, When I spoke with a supervisor and they rescheduled delivery, it still was not delivered, but returned to store. On the third phone call I filed a complaint with Walmart Customer Resolution Team, till this day I have not heard from them at all, Ive made several phone calls and even with a complaint number, nothing!! horrible experience and will never order from there again.
We employees of 3462 are being bullied and abused. Lots of unethical issues. Please when you come this week question all associates on all shifts, department managers, etc. We need scanners to do our jobs, we are yelled at constantly and even assistant managers (christina) are grabbing and hurting people. Many lawsuits have been talked about. (Store manager) and other management bullying people. Please come out to speak with all associates.
We buy your steamable vegetables all the time. Lately the bottom of the bags have been leaking the juice out..Not happy bout this
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