Sprint Customer Service
Rated 1.68 of 5 Stars
Based on 363 Complaints

Contact Sprint Corporate

Toll free phone number: 1-800-777-4681

Have a complaint about Sprint? If you need to report a problem about your device or wireless account the customer service number to call is 1-888-211-4727 or toll-free 1-800-777-4681. If you are troubleshooting your device it is recommended that you call using another handset.

To escalate your issue to Sprint headquarters including the CEO, write to Marcelo Claure at 6200 Sprint Pkwy. Overland Park, KS 66251. You can also ask for his extension when you call the Sprint corporate office at 855-848-3280. You may also log on 24/7 online to a personal MySprint report at the www.sprint.com website. Store locations are listed there as well as a live chat.

We have the best phone numbers for Sprint listed to reach a live human. Founded by Cleyson Brown and Jacob Brown in 1899 and affiliated with GTE Telephone in the early days, Sprint has a long history of mergers, acquisitions and blog to keep customers current on “Sprint in the news”.  Sprint has social presence at Twitter, Facebook and on YouTube.

Sprint Corporation is a United States telecommunications company and provides domestic wireless service and international internet. Serving the US, Puerto Rico, and the US Virgin Islands Sprint is publicly traded on the NYSE:S. Employing over 31,000 and with revenues reported in 2013 at US 35 billion Sprint continues to be a presence in the mobile device industry.


Experienced poor service? File a complaint here!

Sprint Contact Information

Report complaints to corporate and get satisfaction

  • Sprint headquarters address

    • 6200 Sprint Pkwy.
    • Overland Park
    • KS 66251
  • Company website

  • 1-800 phone number

    1-800-777-4681
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm Central Time, 5 days a week

Browse reviews of other Cell Phones



Top Sprint Complaints

Browse more than 363 reviews submitted so far

20

My problem is that your staff doesn't seem to know what they are doing. Every time I call I get a different explanation. It was last year when I finished paying my phone contract back in August or September when I was done paying for my IPhone. I was still getting charge for it, that's when I called and talked to one of your staff and she stated that I still had to pay an additional amount of $199.00 to own the phone and when looking at my account I only had a few more months and that it would be done by April. I told your staff that it was ok and that I was going to keep track of the payment and if I had any question I was going to call. Upon review of my bill I noticed that I was still paying for the $199.00 so I called today and talked to one of your staff, but not only one but two of your managers and asked about it, but that's when I was told that not only I was still paying for the original payment of the phone, but still have to pay the $199.00 in full in order for me to own the phone. I asks your manager why your staff gave me the wrong information, because if I knew I could have paid the $199.00 back in November I would had done that. because there is no way I would have agree to continue paying $31.00 for ever when I could have been done a long time ago. However answer I got from your manager was that the only thing they could do for me was to give me a $50.00 credit, and that I will still have to pay the $199.00 to own the phone, that's when got very upset. Because I feel that if your staff make a mistake the least you can do is fix it and admit that it was a mistake done and take care of the situation, and not make me feel like I was the one that make the mistake. I and understand that mistake are may but as a customer service represented we supposed to take care of our customer in order to keep them happy specially when we know the customer is been 100 % honest. I am not making up this issue, it happen to me and someone need to be responsible for it, I can only imagine how many people is in and have been in the same situation I am right now and it just not fair.

I hope this issue get fix not only for me but for your future customer as well.

Thank you

20

I came to the sprint in Hickory, NC.

The Services Was Very POOR! Me & my husband came in just to turn his phone in so his new phone with a new providor would work. The Lady “checking us in” gave us a look when we explained to her we just need to turn in and deactivate his phone for we had a new provider. We don’t appreciate being begged to stay with Spirint. The service wasn’t working well in our mobile home and there are things spirint does that we didn’t like. We explained to them that we already changed and we no longer want to be part of spirint. We got offered lower pays on our bill but the problem is we don’t care how low or high our bill is with bad service in our home and certain areas while driving and traveling and how we can’t be on the phone and play on our phone is annoying. We even had unlimited and it just wasn’t worth the problems we was having. After 20mins of being begged we are very annoyed with repeating ourselves. I understand you all try to do what you can to make the customers happy but if my stuff not working well in areas I just don’t want to be with the company anymore. Anyways after explaining again to the women we just want to the turn then phone in and that’s it.... we got told it be an 1-2 hour wait. JUST TO TURN IN A DARN PHONE!!!! there was only 3 people working.. One was standing around talking to another worker doing nothing with a customer. Laughing and what not while people are waiting. Also there is NO WHERE for the customers to sit! There is like 3 little black chairs at the back wall and there are about 15 people in store..... at least Verizon has lots of places for their customers to sit and have more workers. Not to mention Spirit doesn’t support military ether. Rude!

20

I bought iPhone 7 from sprint and I paid the full amount two years ago and until now it still locked even though I called customer service many times and no solution at all.

20

Promised to "buy" our Verizon contract for 2 phones. Sent last bill like requested. 2 years later - still have not received the "buy out money." Now being sued by Verizon. Changed my plan 2 months before my contract was up without contacting me so that my bill went up $25 more per month. Verizon may have had high rates but I never in 12 years had to play this BS. Tried to get to resolution department through online chat. Was supposed to get a call back in 24-48 hours. Still waiting and it's be 5 weeks.

20

To whom it may concern:

My name is Akm Khairuzzaman and I have been with Sprint for about 15 years. My account number is 496252058. My account has three other line for my spouse and 2 children.

I am writing this email with a great frustration. I can’t understand how a big corporation like you can run with such a terrible customer service! I have been trying to reach a customer service for the last three consecutive days without any success. My valuable hours have been spent searching for corporate number, email, appropriate way to file a complaint and finally today I got this site to file an official complaint. Though I don't know if this complaint will reach to the same bunch of people in your customer service.

On June 25th approximately at around 10 am I spoke/chat to two person in your customer service department. Their names are as follows: Katheline A and Claire.A. I spent more than hours on that (see enclosed copy of our chat). I called to dispute the increase my bill by $15 ($5 for each line - access promo) which you have added all of a sudden and I have never paid that in my past bills. I was told that if I sign up for automatic bill payment then this amount will be waived. I still do not understand why is that? Is it some kind of forceful technique that your company is applying so that we all sign up for an automatic bill payment? Many of the time the bill is wrong (like in this case you suddenly increased the bill by $15). I think every customer has a right for not signing up an automatic bill payment, and for that they should not be punished.

The second issue is that I do not have any online account access to manage my account. Claire tried three time to set my online account without any success. I still do not have online access into my account. I spent more than an hour on that day without resolving any of my issues. After that I have been trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.

The third and final issue is with your phone service, some times the line is bad, sometime the other person can’t hear me, sometimes I can’t hear the other person and they mostly happen within sprint to sprint network.

I have not yet made any payment for the billing cycle of May 15 to June 14, until you get back to me ASAP with all the solution.

Thanks.

Akm Khairuzzaman
347-731-7250
8463 Timberland Cir.
Ellicott City, MD 21043.

20

I spoke to a customer service representative and was treated rudely and disrespectfully. I was trying to work out a problem I have been problem with my phones. I think that because these employees are out sourced they are very rude. She even started to yell at me and told that I needed to listen. I have been with Sprint for a very long time and have 9 lines which I am going to be moving soon. I am so tired of this. Over the past 6 months it has been a joke to call for help and get assistance with the company. I am so upset and disgusted with the service that I have.

20

the customer service is horrible I have never been disrespected like this they lie to you and every rep tell you something different we as consumers need to let them know we are nit playing and take our business else where, you can not reach cooperate or any one in charge if you have a number please send it to me

40

I work in Terrell Texas and the coverage here is not good. I live in wills point Texas and I have no issues. Why don’t y’all have more cell towers around the Terrell area. My coverage goes to Lte one bar to sprint Ix with in a few minutes and back to 3g then back to Lte one bar. It not right I paying over a100 a month for unlimited everything when I have this issue .

20

I need someone from Corporate to return my call to (409) 543-7697 I hate complaining again complain in again but this has to stop I've been given wrong information and I know the information is wrong because I used to work for Sprint And I'm not gonna tolerate it

20

If anyone is thinking about switching to Sprint phone service don't. We have recently departed ways with them due to moving to Florida. It doesn't matter how long you are customer's of a company they treat you terrible when you cancel. I'm trying to verify our balances and verify the devices that were leased have all been received and all the sudden our passwords no longer work. Guess what we didn't't change them. Then they say we will send and email to get your security information. ( That never comes) but you better believe we get emails about the bill) They LIE! Then I ask how am I supposed to get the security information that I never changed. Oh you can't since you cancelled the account... Why didn't the first person just tell me that. I can't stand people who lie. So now I have to go into a Sprint store to find out how to get this cleared up..... SPRINT HAS GONE DOWN HILL SINCE EARLY 2000's yes that's how we were with them, NEVER AGAIN!!

20

I called 2 nights ago to see what kind of offers sprint had the guy took my info I asked if it will show as hard inquiry on my credit he said no I asked r u sure he said yes it would noy while still on phone got email from Experian not 10 minutes after he ran and it showed as hard inquiry I was mad I have spent 20 hours or more past couple days trying to let them know they committed fraud against me got sent to 30 different people sevral refused to give name or employee id and several refused superviser when I asked plus they would give me name or id they have to and to really get u a woman in telesales told me if they were going to send me what I asked and dexter an employee requested they had to honor she said she needed my permission to listen I gave it about 5 to 10 minutes later she hung up I call back on hold always and I mean always 20,30,40 minutes b4 anyone answers phone and I got hung up on by several people I asked for name or od and superviser they knew they were in troblr but I know u can listen to all my conversations but main one is last night I don't know exact time 9 to 11 im guessing but I was told I would receive 2 iPhone8s and tablet and six months no payment comfirmed he said no payment toll January next year for what happened sprint staff r the worst and I mean worse company ive eber come across they need training badly they send u 2 wrong people lie and I have been lied to multiple times last couple days and sprint has to honor what was told to me but everyone claims I have no account have sales make account that gives me my stuff and no payments til January I will not quit till I receive my stuff and I want immediate response

20

I was offered a plan of 90 for 4 phone permanently to stay with Sprint. The bill has been wrong for the last 3 months. I have spent countless hours on chats and on the phone with representatives. They all tell me i'm right they can see it in the chat and will fix my account and never do. Today the supervisor I spoke with said the plan they offered was wrong and they weren't going to honor it because the person made a mistake. It wasn't my mistake and I feel my deal should be honored. I asked to speak to someone higher up and she sd there is no one higher up and it just can't be done. I told her someone at that company would have the authority to honor a deal they made in writing no less.

20

6/9/2018 3:00 pm EST - My current phone no longer holds a charge so it is time for an upgrade to phone & service. Called 800-777-4681 to upgrade my phone/service. I've been a customer since July 2006, I'm out of contract and have no insurance on the phone. The first sales consultant wanted to send a code to my non-functioning phone before proceeding with an upgrade which is senseless since the phone cannot hold a charge and cannot call or read text. She told me I need to go to a Sprint store that is 35 mins away in another state. This is a major inconvenience especially since I verified my account via name, address and secret question. I don't know the pin # and I don't know how to get it. I asked to talk with a supervisor and the consultant dropped the call, I called back and was on hold for over 7 mins waiting to talk with the supervisor. I called back. During this 3rd call, the sales consultant, told me that she put a note on my account and that was all that can be done. So I asked how do I go about cancelling my service. She put me on hold and I'm waiting again.

20

My mother who had the account has recently been placed in a nursing home and she will not be needing her phone as her daughter I am DPOA of her affairs I have tried for several days to get this account canceled was put on hold numerous times and when I finally got someone to help me they said they would call me back in 7 to 10 days to get everything canceled what a freaking nightmare easy to get the phone but hard to get anyone to help at customer service I have never experienced anything like this before

20

My complaint is a lot of things. First, the customer service is horrible, as horrible as it can be. My wife has called with issues regarding improper billing numerous times, each time for no less than an hour sometimes two! Is there anyone there that can make a freaking change to a bill? Each time she has to go through many forwarded calls to finally get someone and then SHE GETS DISCONNECTED! Today for example, 6/8/2018, my wife was on the phone for over two hours and then they hung up on her !!! Holy crap are you kidding me! This same scenario happened last month also. FIX YOUR BROKEN CUSTOMER SERVICE!!! I am not happy at all with the way we were told at the corporate store in Fairview Heights Illinois what our bill was going to be each month and then it was WAY more than we were told. LIES LIES LIES FREAKING LIES! All of it is a joke. How about you fix my bill to what it should be for one, reimburse my wife and I for the time we lost trying to make you fix what you broke, let me live out this contract with you with the payment I should have so I can leave Sprint the exact second I can and tell everyone I know that doesn't already hate you to never use Sprint. Not surprisingly, there are a lot of people we4 know that avoid you like a plague.

20

My Sprint phone has been having recurring issues, plus new ones. The Sprint Store on Tamiami Trail, Sarasota FL has many sales people wandering but we had to sit and wait for over 25 minutes to be told that my phone needed to be sent in. Ok, so far not too irritating. Then I was told there were ZERO loaner phones available for over 1 week! Seriously in this age where everything is done on the phone, how can anyone be expected to be without for at LEAST a week. Does that mean possibly 2 weeks? I work using my phone. Their alternative resolve was to pay off my phone and purchase a new one. Does this reek of a scam to you because it does to me. Better Business Bureau here I come.

20

After several attempts to unlock an Iphone that was bought at a Apple Store , and it supposes to be unlocked , the Iphone is Locked to Sprint.

At Apple consumer support they told me that , they can´t do nothing, only Sprint can do.

I try several times doing international callings (I´m from Brazil) and they said to send an email unlocking my Iphone ,but nothing happens.

The first call was made 04/23/18

The Iphone IMEI is 353066090975503 and attached is the transaction receipt.

What should I do?

20

You owe me $5.88! I have contact Customer Service several times in the last month and was told my credit card would be credited or you would send me a check. I have not received either; I would expect a check because I am not a customer with you anymore (which is a good thing). Here is why you owe me money:
1) I called Sprint to cancel my account on January 14 2018 because when I was a customer of Sprint - I could not or received group texts when I was at home. I had a Airwave Tower which was not helpful so I decided to leave Sprint.
2) When I left Sprint, I requested and Sprint sent me a "Label Kit" to return the Tower. Well, when the first Return Kit arrived - it only contained an envelope to send a cell phone back - this would not fit the fairly large tower & box. I immediately called Customer Service and explained my situation; they said No Problem we will send you another "Return Kit".
3) I received another useless RETURN LABEL (for cell phone). Called Sprint Customer Service (useless) - said they would send another one.
4) On or around January 24th or 25th - This happened again - so somehow they transferred me to Antoinette (located in the States - I have forgotten where - but she was helpful and said she would send me a Return Kit. I asked her for her email; she could not give me her email; but I could contact her manager ( - her manager's email I used Christina.2.coy@sprint.com); Christina. We emailed for several weeks - with no results. Below is a copy of one of our correspondences:

From: Laurie [mailto:baranekl@rochester.rr.com]
Sent: Monday, January 29, 2018 3:12 PM
To: Christina.2.coy@sprint.com
Cc: baranekl@rochester.rr.com
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette

Christina and Antoinette,
I just received my 3rd Return Label & envelop for a cell phone!!
I should have received a Return Box and Label for the Airave??

Antoinette, can you please call me when you get a chance?
Thank you!
Laurie
315-483-8623
Sent from my iPhone

Begin forwarded message:
From: Laurie <baranekl@rochester.rr.com>
Date: January 26, 2018 at 5:21:36 PM EST
To: Christina.2.coy@sprint.com
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette
Hello Antoinette,
Just wanted to forward to you the email I revel from Sprint.
Not sure if it is important, but I have a concern that
It had the phone number as 585-7973099.
The phone number connected to the Airave was
Another phone number (585-615-....).

Just wanted to let you know!
Laurie
Sent from my iPhone

4) I was told by your customer representatives when I called to see why I was charged in February and March; they said because of the Airave??? I TOLD THEM ALL I tried to return - but SPRINT DID NOT SEND ME THE CORRECT RETURN LABELS. So. I ended up wrapping up the tower and using the address label Sprint sent even though the price was incorrect. And, the tower was delivered to Libertyville, IL. and received on February 14, 2018!

SPRINT CUSTOMER SERVICE IS TERRIBLE!!!! I would like you/Sprint to CREDIT me the $5.88 you charged me for the useless Airarve that I couldn't use and TRIED ON MANY OCCASIONS to return! You DID RECEIVE IT and should NOT HAVE CHARGED ME!!!
Laurie Baranek
5639 Centenary Shores
Sodus, NY
Sodus, NY 14551
315-483-8523

20

I leased a samsung s8 which I paid off and wanted to upgrade to a s9 and was never given the option of the galaxy forever program now they want a 450.00 down payment I wanted to see if there a discount or some kind of offer. I was happy with sprint . I dont have enough money for another down payment. I am on a month to month payment now .

20

Was offered visa card and other incentives to stay with sprint after contract was over , got few things but won't give me the visa they offered. Now manager says he has done all he can do , they lie and I will never go with sprint again or recommend them to anyone

20

I having problems since the first time. They are buying my att contract off your people didn't write the numbers done. I
Air I what is for sprint to keep their promise. The total contract to buyout att is 930" , I am really pissed off at sprint and th their people they weren't rained right at all. I have been back to the store to see if you people got it straighten out yet. I can't afford to but both phones. I will be sensing the att bill to your ceo to see if he can handle faster. I am stressed out tha bout it all you guys have lie to me form day one I won't sent of my friends to sprint after this see.

20

Purchased I phone 7. Became inoperative within 1 year. I continue to pay for the nonworking phone and unusable service contract. Attempted to resolve a $36 reconnect fee on this nonworking phone. What was reconnected? Phone inoperative/service useless. After getting runaround for 12 hours, I gave up.sprint sucks.

20

Horrible service is an understatement! Not being able to keep a promise, inconsistency from what one representative says to the next representative, hold time, awful communication skills, listening skills etc etc... On 2/21/18 I called to see what I could do to for an early upgrade. I was promised a $175.00 only fee vs $475.00 that would cost me for early upgrade. I understood this was a business decision, which is fair and a smart business decision. Thru out the call I repeated to the representative, "so the only fee to upgrade to a note 8 is 175.00", and on every occasion he indicated yes only 175.00.This initial conversation took 1 1/2 hours, because he kept checking with his supervisor, which in my opinion was way longer that it should be. I placed my order for the note 8 confident it would only be a $175.00, and was advised it would take no more than 2 days for me to receive the new phone and then I had to send in my current phone. The following day I signed in to my online acct and noticed a $320.00 charge. I called to ask why representative said "no worries once you turn in your old device it will be reverse". On 2/23/18 I called to inquire about the note 8 since In my mind I need the note 8 so I can go to the sprint store turn in my old phone so the screen can be repaired (I have insurance) return the phone and deal done. I was transferred from dept to dept, each time having to have to tell the whole story, only to learn no notes in file that a 175.00 charge was agreed upon for an upgrade. Finally I give up and request cancel the order make sure my acct is credited for the 320.00, only to learn from the representative that yes they can cancel but a charge would apply. Needless to say I lost it, have now been on the phone for 2 hours on and off. requested a supervisor, non available, wanted to make a complaint they only said it would be escalated. Still waiting for a call from a supervisor to express my dissatisfaction with the whole experience. I expected a whole lot more from Sprint, while I have heard horror stories of different situation with Sprint I always took pride and said not me SPRINT IS GREAT, No more, now I know better, worst company that I have had to deal with in my life. Will be taking my business else where. UNBELIAVABLE.

20

The only I can say don't get sprint zero service and all customer complain about service and line.

20

My complaint is not with the actual store that we purchased our phones and plans at.
We just switched to Sprint from AT & T. So far We have had extremely poor data speeds and phone quality.

Just to let you know that I have waited up to 3 full minutes for a website to load and I can barely hear when I am on a
conversation.

Is there anything I can do to have this improve. Very dissatisfied. May have to switch back.

Jane Kukla
jkukla@sarahreed.org

20

Hello, I've recently tried to upgrade my phone and am having an extremely hard time doing so. There was fraudulent activity on my account months ago and I had also resolved that issue MONTHS ago. I've made 3 trips to the sprint store. The second time that I went every single one of their computers were down so after I had already sat there for 45 minutes, they told me I would have to come back another time. The third time that I went to the sprint store I was there for an hour and a half and they explained that because there was fraudulent activity on my account, they weren't able to upgrade my phone because their system said that I had already upgraded. This shouldn't have even been an issue and should have already been taken care of since I had called about it months prior, and concluded with a customer service rep that someone hacked my sprint account, and stole an upgraded device using my information. I then attempted to call customer service today, was transferred three different times, and had to re-explain the situation each time. Eventually, I asked for the corporate contact information and no one seemed to have that either. If this issue isn't resolved soon I will be switching phone services.

20

10/25/2017 Signed up, paid $42.48 for refurb iPhone 6, phone number 913-228-7380
11/6/2017 The phone I received was defective. I called and CANCELLED contract under 14-day satisfaction guarantee. Sprint will mail me a UPS return shipping label. Refund will be given upon receipt. It has been 12 days since I signed up for service.
11/6/2017 UPS shows that Sprint created shipping label 1Z9R08859046349139 to return the defective phone. 12 DAYS
11/10/2017 I received the UPS label and mailed the phone the same day
11/16/2017 UPS shows 1Z9R08859046349139 package was delivered to Sprint
11/16/2018 Another charge for $54.15 was applied to credit card.
11/16/2017 I called, Sprint apologized for additional charges and will stop all billing. Stated that charges were continuing because they did not follow through on closing account. They could not confirm receipt of return, credit pending receipt.
11/18/2017 I called, Sprint could not confirm receipt of return, credit pending receipt
12/12/2017 receipt of return confirmed. case 190512541 refund in 3-5 days
12/18/2018 Another charge for $43.28 was applied to credit card.
12/21/2017 no credit received. Again, Sprint stated that account was not closed, but they would now close it. I was assured credit for all charges would be processed within 24 hrs. despite the fact that THEY screwed up and didn't close the account as I requested.
12/22/2017 no credit received. Called and opened case 190512541 $139.91 refund in 3-5 days
12/30/2017 received refund for $56.94. Balance owed me $82.97
1/11/2018 called and asked for refund of $82.97 balance. Opened case 193739216. I was told it would be processed in 3-5 days.
1/22/2018 no credit received. Called to open new ticket 194889538, assured that refund would be processed by 1/26
1/26/2018 no credit received, was told to check by end of day
1/29/2018 no credit received, called and was told supervisor will call back by end of day to confirm refund approved. At 4pm Supervisor left message assuring me that credit would be processed within 24 hrs
1/30/2018 no credit received, called and was assured it will be processed within 24 hrs, and billing will call to confirm
1/31/2018 spoke with Amy in finance, credit request was opened 1/30 and credits are processed within 3-5 days NOT 24 hrs.
2/8/2018 no credit received, called and got cut off while on hold. Tried using Chat line. Chat line informed me credit was rejected on 2/5 because it looks like account was not closed within 14 day satisfaction period. Chat told me to call 888-211-4727 (wrong). Called 866-789-8292 instead, spoke with Ken who stated incorrectly AGAIN that I am not owed credit because I didn't cancel within the 14 day period, transferred to Chris in Finance who stated I would get a call back to confirm $82.97 credit within 3-5 business days. case i1353769584.

20

This is an abusive situation. I have been lied to, miss lead, on hold for hours, and spent 12 hours total on the phone to just get nowhere and lied to again! I returned 3 phones when my lease was up and upgraded. I was worned by UPS to keep my tracking #’s because Sprint is known to put their customers through the ringer and lie to them about not receiving the returned phones and charging you over and over for the phones they already received.. This is a nightmare and I will never choose sprint again due to their lack of customer service as well as a lack of conscious in doing right by their customers as well as no concern for their clients time.. Absolutely the worst experience ever..

20

We went to the Crystal Lake, IL strode by Regal cinemas and were treated very poorly by an extreamly rude supervisor named Reaquel. She yelled at us and now was so unhelpful full not wanting to fix a problem that costumer service said should be a simple fix. WOULD GIVE HER 0 STARS IF I COULD!
Extreamly inappropriate service!!!

20

I purchased the samsung galaxy note8 from sprint 1/12/2018 and since day one Ive had problems with the phone frezzing up, Ive had a soft reset and a hard rest. Then the phone started not sending text out and locking up. Now the voulme has done completely out and the phone is less then 20 days old and customer services informs me that they will not take the phone back because its out side of there 14 day return period. Customer service sucks and so does this phone. Worset experaince Ive ever had with a phone. I wish I would have never done business with sprint. I will be filing a complient with the better business bureau this is no way to do business. Selling customer phones that dont work and then refusing to take the phone back

20

I have been a long time spirit customer. On sunday buy new phone I am on family plan did not want change my plan if cost my family money he said no it would not be change my plan he changed plan he was wrong called to change it back said no .This is the way you treats someone who has been with you,so I guess all 5 will say goodbye

20

Opening account 1 month ago coming from AT&T after 15 years I realize I made a mistake. Customer service is horrible it’s like talking to a wall,, no matter how many times you call to make sure your account is correct etc,, you will still find a problem! I’m totally shocked by this and no one seems to care or to fix the matter,,

20

WE discontinued our service with Sprint in 2015. There were a few small items that still needed to be paid for, which were taken care of....so we thought. We went about 8 months or so with no notices. I was ASSURED by your Cust. Serv. Dept. that everything was paid in full and our account has been closed. Then out of the blue we get a bill for about $85 charging us for the internet on a tablet that was paid off. Got that taken care of and now I'm getting a bill 4 months later for a $3.25 late fee. THIS ACCOUNT IS CLOSED!!!!! IT NO LONGER EXIST. We are tired of your staff coming up with bogus charges. You've already been investigated for this and a complaint filed with The BBB that states:

Sprint Corporation allowed illegal charges to be added to consumers' wireless bills, a process known as "cramming." The case was filed against Sprint and Verizon who must pay a combined $120 million in refunds and $38 million in penalties and investigative costs.

So why are you still doing it? This is PURE harassment against us. If we get another bill for a bogus charge on a closed, non existent account that has been closed going on 2 years, I WILL file charges against you for fraud. When I call and talk to Customer Service I get nothing but the run around, disconnected, no records of phone calls being made, employees that "don't" work their anymore or told that employee gave me the wrong information. I can NEVER get confirmation e-mails nor can I actually speak to an American citizen. WE ARE NOT WITH SPRINT ANYMORE. DO NOT CONTACT US AGAIN. WE OWE YOU NO MONEY.

20

Chat format, The representative was not helpful in the least. Sprint overall is horrible, they are deceptive and have unethical practices. My bill has all but tripled because of representative negligence at my expense. Erroneous charges, and they never canceled the phone lines I requested. Charged month to month for phones that could have been purchased for 1.00 at FMV, charged for insurance on a phone that no longer qualified for it. Plan changed without consent but still have to pay to have it changed back. Every part of the service is subpar. I would not recommend Sprint service to anyone.

20

There’s two things:
I bought a Belkin wireless phone charger from my Sprint Store. It stopped working less than a month of getting it. I bring it back to the store to get a replacement charger. They would not exchange it because it has been passed 14 days that I got the charger despite it being less than a month old. What kind of warranty is that? That’s ridiculous. They said I have to go through Belkin myself to see if they can do something about it - as if I even know how to do that. They did not even show me how to contact Belkin. The customer service was so bad that I am thinking about leaving Sprint altogether.

I got my iPhone8 Plus from Sprint as well. They told me that I would get $50 off my next bill for signing up with sprint. That never happened as well.

20

Case# 9737969042 - in process

My wife's cell number has been hacked with long distance (international) being made to South America, Columbia in the amount 225.47
which didn't made. We been with Sprint as of 2002 and back then I do remember I use to have issue with long distance that was never made by me I called CSR they were very understandable and they trusted my info and voided the fee but now for some unknown reason they don't trust customer complaint. Why? Is the work of evilness, greed and fraud? We live in a world of high tech computer and computers being hacked everyday and Sprint doesn't agree with me.

Please in the name of God, please correct my billing as she did not make those calls.

God Bless,

Mark

20

My wife and I was in Sprints North State St., Orem Utah Location and signed up for the Sprint Flex next evolution lease program on Oct 7th. We was promised we be paying no more then what we was paying then, which was $134.00 a month, for 2 phones. Now we paying $168.00 and $166.00 the last 2 months. Now we being told we wasn't eligible for this discount and Dallin Englund the Retail Consultant won't even call us back. I don't even call this customer service. It would seem I don't have a contract with Sprint since they don't won't to honor there original agreement. This isn't even the same great company we signed up with 2 years ago. Based on there star ratings looks we not the only ones that got screwed over. Just remember what goes around comes around!!!

20

Ive had several problems, I have been directly lied to promised callbacks and not gotten them. I have been with them 8 months and i regret ever switching carriers. Sprint had a promotion 90 dollars you get 5 unlimited lines total also i got a buy one get one free on my Samsung galaxy s8 plus So ive called in several times wasting many lunches at work were i should be relaxing because they did not give me the promotion as promised ive been paying for my lease on the 'free' phone. Ive been overcharged on my bill the whole 8 months ive called several times and been told my plan has been changed to the right plan and it was not. Now ive missed almost the whole promotion They gave me a 250 dollar credit but still have not fixed my plan as promised. To make matters worse two days after joining the tower by my house broke and there were endangered birds hatching on the tower so they stated i had to wait for them to hatch. it has been 8 months with none of my three lines having data at my house i finally had to pay 600 dollars to have WIFI put in my area now i have a monthly wifi bill on top of it all I'm out about a thousand dollars and tons of time. and now it looks like i just want credits because of all the mistakes they have made that ive had to call and try and get resolved still have no data on my three lines and i get lied to everytime i call and there rude I cant wait for my contract to be over Worst phone carrier ever !

20

I have been a Sprint Customer since 1995. I recently upgraded my Samsung Galaxy S6 Edges ( I had 2) to Galaxy S8+. The initial call took over 2 hours where they promised me I could get the 2 new phones plus a “free” tablet for way less than I was paying now under the “Unlimited Freedom Plan”. My bills were running between $185 and $228 a month for who knows what. I have not been able to do anything on my Sprint website in over 3 years and no one has been able to help me get back on. Since I have paperless billing I have no idea what I am paying these ridiculous prices for. But they told me I would be paying roughly $185 for the 2 phones and the tablet. I went ahead and purchased the phones and told them I would call back about the website issue because I had a headache trying to deal with accents and being on the phone for hours.

When I finally got over the trauma of the 1st phone call, I called back trying to get my website fixed. It told me I don’t have permission to make payments or make changes to the account without the permission of the account owner (ME!!!). Once again, the sales pitch started when they asked why I hadn’t taken advantage of my “free” tablet for my second phone. They sold me another “free” tablet for another $8 month and reminded me they would change my plan to the Unlimited Freedom when the November billing cycle started. Still had not fixed my problem and gave me a number to call to get it fixed. This call took 1.5 hours and once again, I had a headache when it was over. I called the tech support number they gave me and those people, thankfully who I could understand, said that department would help me set up my phone, but had nothing to do with web issues. Another waste of time in my life I will never get back.

My old S6 had fallen out of my pocket and the screen had cracked so I went to a Sprint store and spoke to a person in person and was told I only owed $80 per phone and so I decided to keep the old phones. Thank God for the people at the 132nd & State Line store for maintaining my sanity and giving me a brief straight forward answer to that issue. So when my November bill showed up, I figured I owed $406 because did not send the old phones back and that was the $160 I owed….

Until I received my DECEMBER BILL!!! That bill is $490!!! I immediately got on the phone with Sprint customer service and found out the plethora of lies I was told by the previous 2 reps.

1. I was never put on the Unlimited Freedom Plan, which would have saved me about $80/month
2. I was charged a down payment for both phones, totaling $350, I was never told about. They had told me NO DOWN PAYMENT!!!
3. The “free” tablets weren’t free. They are $8 month. The SERVICES are $33/month in addition to the $8 I was told about in the sales pitch
4. Under the new plan, my bill will be $250, not the $185 promised, which I guess looks AWESOME now since under the old plan it was going to be $330

Needless to say, I know this is big business and like all big business it’s about scamming the consumer out of as much money as humanly possible without getting them to move to a competitor but the blatant outright lies told were appalling. Like I said, I have used your service for 20+ years while in the military and overseas because I thought it was fair. You used to appreciate my longevity whenever I logged in or called. Even when you moved your customer service department overseas and it became abysmal at best, I hung in there because I thought Sprint was worth it. Now I’m pretty sure there is a better deal somewhere else. Hell, ANYWHERE else. There is no service anywhere worth $500/month. Don’t know how you’re laying off people when you’re raking in that kind of cash.

The rep today finally got me moved over to the new plan. Or so he says. I guess I will find out on my next bill. He also broke my bill down to the gnats ass for me since I STILL can’t access the website and have paperless billing. Maybe one day someone will be able to get that fixed for me. That phone call only took 30 minutes. Maybe because he knew I was pissed, maybe because he couldn’t sell me anything else…

I can’t express enough how completely DISSATISFIED I am with Sprint at the moment. I want to vomit whenever your commercials come on TV. You can trash this email if you like but I will be sending a copy to your CEO and the BBB anyway so it will not end here. Have an AWESOME day! And Merry Chritmas!

Rochelle Vann
520-236-9559
The person who is NOT the owner of this account

20

Have called sprint 3 times to unlock old phone I gave to friend. So far they have unlocked 1 phone twice ( I own 4 phones with sprint) and who knows what other phone. I haven’t been as pleasant with these people as I should have, but when you purchase a product that you can’t truly have, its agitating . Ever since I had my phone unlocked the first time my hotspot gets used up within five minutes along with my wife’s and two kids we have been having nothing but problems after we requested the first unlock. These people (customer service) are very unprofessional

20

this is the worst company I have worked with when it comes to customer service. They rank real close to xfinity.....

every time I call them, i waste 1 hour and still dont get results. I fired sprint 2 months ago. went with verizon... they atleast try...
Now sprint is running me around about my last bill. I cant log in. A called twice " 1 call 1 hour"........ they keep telling me they will send me my last bill in the mail. Today I got a Collection agency alert:!!!!!! oh my god. This company is lost..... They have my address. when I call them, they ask me the same questions over and over. Why cant they write information down. I cant wait for this to be over. was with sprint for 10 years. I wonder why i waited so long to change.

20

I am asking for my refund from last 1 year of 345$ and when i called today there employee misbehave and tild me fuck off

20

I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part.

We have had a Sprint Spark Capable 2.4 GHz and 5GHz Dual Band Wi-Fi for many years and has worked fine with no overage fees. We have been having problems with it, so called Sprint and was told it needs to be replaced.Spring no longer makes that model but they sent a replacement for what we had to a Sprint store for me to pick up, which I did.I had asked for something that was what we had before as we were happy with it.
We set it up and received an extra $500.00 on our next bill for overages fees, which is insane. Called right away and was passed on from department to department with no one understanding what to do. Promises of being called back did not happen. Have done this many times since the first bill and have spent many hours on the phone to fix this and still no one knows what is happening or will not call back. This is by far the worst customer service I have ever encountered, all the while they are still charging me for a product they admit was not what should have been sent to me and promises of not being charged.
I would like this resolved immediately . No one on the phone and through being handed over to so many people who have no idea what to do is it for me.I do not understand how anyone cannot fix a simple problem and still keep on billing me for an improper replacement.

Thank you.

20

Well I called last week to have the number 4726 on my plan shut off immediately and I knew I had to pay for the balance left on phone. She told me everything was taken care of. Rep told me I would not have to pay that until Dec. I go into pay my bill yesterday and see I am past due $195 and my total bill due Nov 9 is $438.20. I go online chat and if you check my record you will see the conversation and my frustration. If you read the entire chat I was reassured I was not past due anything and I would not have to pay the phone balance until Dec. It is still showing as due by Nov 9. This rep tells me 4726 was not even turned off yet. And I paid $238 this morning and it still stated I was past due. I have been a very long term sprint customer and I am sorry to say that your customer service has really slipped. I am told one thing and another thing is done. Every time I turn around I owe more money. Your company really nickels and dimes you to death. When I leased my phones I was told once the last payment was made on the date you state, the phone was paid in full. Now I have two lines I am going to shut down but I cant do both right away because each one is costing me almost $200 extra from what I already paid over the last two years. This is absolutely ridiculous. Unfortunately I am no longer able to recommend Sprint to my friends. How can I possibly defend all of this??

20

Been a Sprint Customer for at least 10 years. Inquiring about if Sprint has a plan matching T-Mobile for age 55 and older, two lines at TOTAL COST INCLUDING TAXES AND ALL FEES of $60. Been transferred, put on hold, told T-Mobile does not have such a plan, etc. Have asked for Retention or Loyalty Dept which gets me put again on hold.

I am a loyal customer who has reached a point where I am prepared to change carriers for no other reason than your "customer care" is a misnomer.

Would like a return call from someone who is knowledgeable and has authority to address and resolve issues without putting me on hold.

Thank you, Tom Magnuson cell (206) 909-1476

20

Called in to tech support to figure out why for the past 2 months my phone has been beeping as if I'm using speak text & why my phone keeps buffering when I have unlimited dat or use Wi-Fi in the house. Upon doing so tech support provided me with a # to enter & after entering that # my phone went dead. Not dead as in it died. Dead as in I was no longer able to receive incoming calls or texts or make any. Was on the phone with the lady in tech support for over an hour. Had to call you all back on my son's phone since I was not able to use mine & couldn't even call you all from the phone. After her not being able to assist & not knowing why the # turned my phone off she xfer me to sales or upgrade for they can assist me with getting another phone without going to the store or paying anything since again I just had a working phone an hour ago. Long story short, rep was rude did not listen & her sup was no better since she refused to get on the line & take the call & told her don't xfer me & told me what I was going to pay. I have the rep name & ID # & after 10 min. she finally gave me her sup name & after another 10 min she finally gave me cooperate # although she though I was slow & tried to give me the # to a local store. No good customer service, no credit offered just nothing & it was you all fault. So this will not be the end, I will take it as far as I need since I still have no phone thanks to you all tech support

20

Yes for two day and roughly 20 diff support techs and actually being cussed at by your people and even going to a store and showing them proof still nothing I’m filling complains with bbb fcc FTC and the attorney general because of he way I’ve been treated and I’m due and upgrade and have the proof on my sprint and they are denying me my upgrade I’m leaving you’re services and going to verizon

20

chat id 74572603265516252
on 10-12-17 at 21:08 I contacted sprint through the chat option on the website. I had recently been in a car accident and was temporarily out of work. I had a payment arrangement set up for the 13th and i knew i was unable to fulfill it so I was looking for information on what i would need to do continue my service.After a long wait i was informed that there were no options to extend the arrangement. I said i understood but would still like to speak with a supervisor,. after 31 minutes and requesting to speak with supervisor 7 times and being denied to be transferred 7 times i recieve a message that was another customers information payment arrangement including their full name BAN number and PTN number. Followed by a message that said "please disregard my last statement" The very next message says "HI my name is Fritz from Finance how can i Help you?" this is after i have spent over half an hour chatting with Fritz about my issue? I responded i have spent half an hour trying to resolve my situation with you but the fact you are sending me another customers personal info shows me you are too busy to help me and for the 8th time im requesting to speak to your supervisor. Again i was told they dont offer supervisor assistance. I said i understand you have said this multiple times and for the 9th time i would like to speak with a supervisor. I was again denied to be transferred and assured that i was the only customer she was helping for the last 30 minutes, and the personal info she accidentally sent me was a previous customer.Again i was told no, I said after over half an hour chatting with you and my issue is still not resolved i need to speak to a manager! making the10th request to speak to a manager. I explained i have been a long time sprint customer and i understand a supervisor cant help me with an extension i am still very upset about the conversation and would like to speak with a supervisor, making this the 11th request. I was then told someone would contact me within 72 hours. At this point i had spent an hour waiting to speak to a supervisor knowing my phone will be disconnected sometime today yet after 11 request for a supervisor im told one will somehow magically call my disconnected phone within 3 days. I stated that was unacceptable and for the 12th time i was requesting a manager.. I was finally transferred to Maden V who explained that its normal for them to talk to multiple people at once and sometimes the wrong persons info is sent to someone. not only did the first rep completely lie saying that they only have one customer at a time but the Manager didnt seem to have an issue with it happening. The supervisor was aware the complete chat between myself and Fritz and then she asked if i could clarify what my issue was. Im sorry but any manager should recognize it taking a costumer 11 request to even speak to a manager is a problem. the fact i was giving someone else's personal information is a huge problem, and that their employee lied about not working with other customers is a problem, Her only advice for me was i stil have a 2 year contract, so I am stuck with a company that has zero respect or value for their customers and completely lied to me. So after an hour and a half wasted i missed out on family time with my kids so i could, be disrespected, denied discussing my issue with a supervisor 12 separate times and treated like i wasnt important enough to be listened too.and on top of all of it my original reason for the call was never addressed or solved, Is this really the way Sprint finds an acceptable way to treat customers?

20

I have been a victim of fraud by a Sprint representative who added a third line to my service and mislead me to believing that she was sending a replacement phone for my son who lost his phone. She stated that I did not have to go through the insurance company and that she could easily handle the matter. This issue was explained countless times to representatives and managers. It was resolved twice only to have the fraud department go back and put the charge of the line cancellation back on my bill. I did not ask for a third line and should have never been charged to cancel it. I have asked numerous times for someone to go back and listen to the recording. I have not been successful in handling this matter so I left Sprint and went back to Verizon. I would prefer to stay with Sprint but the blatant disregard for the fraud committed by your employee and the fact that they are charging me for the fraud she committed is beyond me. I have made so many attempts to resolve this and my last resort is to send a letter to Corporate.

20

SPRINT is the worst customer service provider of any type that I have ever worked with. They will charge fees that are not valid and absolutely refuse to help you resolve them. When you call to work it out they hang up on you, transfer you to a number that doesn't answer, give you a non-working number to call, and put you on hold for an hour and never come back. They effectively HIJACK their customers and hold them to a one sided contract, knowing that if you cancel a payment they will stop your service and damage your credit rating. Pay a little extra for Verizon or any other honest company and save yourself hours of frustration. Honestly, SPRINT is where the consumer has no rights!

20

I must congratulate you on your new business model -- extortion and blackmail. Doesn't do much for customer relations, but it does pad the bottom line.

Signed a two-year contract which has expired, tried to cancel. Spent literally hours on the phone and days running around to various Sprint offices; paid off phone, etc. Sprint still will not release my number, claiming I owe a month's payment.

Interesting fact -- the payment was and is still not due until October 8th. So now I have an iPhone, purchased from you, that I cannot use and will never be able to use unless I pay your ransom demand.

I don't expect much in the way of relief from you, since apparently all of your employees are no doubt following your instructions.

I do expect that you will respond to my complaint to the Arizona Attorney General. I've also filed a complaint with the FCC. I'll drop a line to the BBB and warn all of my Facebook friends to steer clear of you and your promises.

Can you hear me now?

20

Hello,

I have detailed correspondence, complete with exhibits, in a pdf (which is not a file format supported through this complaint platform). Because no one at the corporate store or at the third party store or online or anyone at the customer service number has really stopped to take a look at what we have been trying to bring to everyone's attention time and time again, I am sending this to everyone. I don't know who will actually take responsibility or step up and actually listen to what we are trying to say, but I hope that someone will do so in order for everyone to move on.

Should you have any questions, please feel free to contact me.

Regards,

Amy Envall
407-373-3028
envallnanb@aol.com

20

Called on 9/12 and then had to follow up again on 9/20 only to find out the person I spoke to did not do what he said.. Now I owe more than I was told. I have spend almost 2hr on a call & 1hr on online chat. CUSTOMER SERVICE IS HORRIFIC. I am not sure how I been a customer with them for over 20yrs.

Ref 742629682189454375

20

this is the worst phone company ever. I have been a member for the last 10 years and I was treated awfully. I spoke with several representatives and was hung up on twice. my bill was suppose to be fixed several times and every month no one could find the notes from the last transaction. I was denied the right to speak with a supervisor and again was treated as if my loyal services did not matter. Not only Is the customer service awful but the phone service is just as bad. If I could give zero stars I would.

20

I just bought the note 8 phone case and glass protector and the glass came defective and they won't give me another one or a refund. They're expecting me to order another one and pay out of pocket for their issue.

20

Progression:
1). For my 6-20-17 to 7-19-17 billing period I incurred $497.71; wherein I maintain I did NOT accumulate high such usage.
2). On 7-31-17 I cancelled my account. (acct.#235428309)
2). On 8-30-17 I submitted a formal FTS2001 Dispute Form to Sprint's Billing Dispute Team, via certified mail..
3). On 8-31-17 I also faxed the above noted Dispute Form to Sprint's Dispute Team, as a follow-up.
4). The dispute case is currently open..
5). Problem--> I keep receiving Past Due notices from Sprint's Billing and Collections Dept., with warnings that if I don't
remit past due payments as soon as possible, my debt will be referred to an outside collection Agency..
6). I explained my open dispute status to 3 different reps. (on 9-8-17, & 9-14-17) from Sprint's Billing & Collections
Dept., without any resolution.
7). On 9-14-17, I Mailed (certified) a copy of my Sprint Dispute Form, to Sprint's Billing & Collections Supervisor,
again explaining my open dispute case situation, along with a request to stop sending me dunning notices and
to not refer my case to an outside collection agency....(pending dispute resolution).....

20

9/11 I call Sprint with a simple question, what is the process to upgrade my up-gradable phone, the gentlemen that answer did not know how to help me, gave me several wrong answers, I then requested a supervisor and went back and forth with him for 30 minutes and he was giving me the wrong around all this time, he then place someone on phone name BEA she said she was a supervisor, when i press her for some form of ID# and told her that she was not a supervisor, she admitted she lied but also would not transfer me to a supervise. at the 60 minutes mark CAMS ID#165392 came on line, when I go to confirmed the number I change one number the 3 for a 6, and she confirmed that that was her number, off course this seal the situation for me, for some reason 3 people at sprint were initiating some kind of cover up were none was needed.

I am very disappointed with Spring, concerned with the people that represent you, my question was so simple, why lie so much? why could i not speak to a supervisor? Before I transfer to Sprint I had been with TMobil 18 years, I change because my family change to you, I am seriously reconsidering leaving Sprint at this moment.

Is there a reason that I could not speak to a supervisor? are your employees being threaten or punish if customer asked for one? what happen here?

MY question was simple, what are the steps to follow to upgrade my phone, this was all I was looking for, the first answer went from "you need to pay for the old one to having some rep assume false identity and pretend she was a supervisor, why? my number is 915 240 1783

20

Have been a loyal customer for over four years. I recently was a victim of theft and had my phone stolen. Since getting a new phone I have been victim to over charges, unknowingly having my plan changed, and having my service cut off entirely due to fees that Sprint told me would be waived due to mistakes on their part. They have since resorted to telling me multiple times that my issue would be taken care of, which has never happened. The customer service includes longer than normal wait times, rude representatives, and managers who can't really do much but say they will, to which nothing happens.

20

I have a damaged device. I'm unable to give pin created upon purchase, although on have verified all other security information. Asurion suggest Sprint customer verify info, after doing so they want to send code to phone. Screen is broken.
Two days with no customer service, giving no options or customer care. The phone was a gift to grandson Atlanta, Ga, I live 150 miles away. I am now having to travel to show picture
Identification. Please send this horror by allowing me to have my contract honored and treated like a valued customer.
I'm going to 1925 Peachtree Rd Atlanta location.

20

I honestly would provide no stars if possible. I have just experienced the worst customer services in over 10+years with spring chat. I was denied assistance for service and denied information of contacts I requested. I was denied a supervisor to speak with as Requested and also denied the complaints department as requested. I sat on sprint chat for over an hour to deal with a 3rd grade level employee. WORST SERVICE EVER!!! I will be looking into other cell phone providers. ENough is ENOUGH of crappy service!!

20

On September 2, 2017 @ 6:21pm I called Sprint to get another line added and upgrading one existing line on the account. The customer service rep. that initially took the call was great. She was pleasant and warm she kept me informed of everything she was doing in the process. Everything was going well until there was a charge showing on the account that I owned for a lease phone. I explained to her that I nor this line have ever leased a phone. She transferred me to another department that was suppose to fix this problem. Once I got on the phone w/ this department (escalation) , she was absolutely no help she did not wanna listen to the situation she kept telling me there was nothing she can do. Once I got tired of going in a circle w/ her and ask to speak w/ someone else she refused. I was then transferred to retention. This lady was no help and she could not explain to me what this charge was. So I was again transferred. At this time I had been on the phone for about 2 hours. I ended being on the phone for two hours and forty-four minutes. In the end I was hung up on by you guys with out the problem being resolved. I have been with Sprint for over 10 years. This was the worst customer service experience I have ever received from any company. I still was not able to upgrade my line nor could they explain to me what this charge was. I took a picture showing how long I was on the phone. If I don't get a response on this situation I will post my experience on social media.
I went to the Sprint Store 8180 Park Lane STE C349, Dallas, TX 75231 September 3, 201, the next day and Anise Garrett listen to my situation acknowledge my frustration, responded with " I will take care of it I don't know how long it will take but I will get this fix!'' She didn't argue with me she didn't try to be right she just focused on the problem and handled it. the time spent waiting for her to handle the problem was no problem because I felt that I was good hands. She fix the problem and I am so grateful to her because the two hours and forty four minutes on the phone with Sprint is time I cannot get back and was wasted because nothing was resolved AND I was hung up on. But Anise smiling face and can do attitude even though she wasn't feeling well is the reason for this email. I have never written a complaint letter but it more of how great Anise was compared to the phone customer service I received. I hope that your company acknowledges her in some way beacause she deserves it. I will be checking in to see if she was recognized for her amazing customer service!!!!

20

I call to talk to someone about the two I phone 7's and the way they are used. The person could barely speak english I asked to talk a supervisor and she refused. I told her I was a customer and been with Sprint for 20 years she still refused my request. I will start tomorrow looking for a new cell phone provider. Jeffrey Lindsay 330 620 0307

20

My name is Michelle Moore, I Just had the worse experience with Sprint. After being a loyal customer for over 15 years, have been with Sprint for 15 years and I am so frustrated. I plan on porting my services to another carrier. Before I ported my number, I tried to resolve the issue. They cancelled my services erroneously after I ask them not to because I had planned on porting my number to another carrier. I was livid. When they cancelled my service on 7-25-2017 the insurance was cancelled. When I restored the services the next day, they neglected to advise or tell me I no longer had insurance on my cell phones. They told me all the services I previously had on my cell phone before the service was cancelled would be the same services when I resumed the service. I was never at any point told that I no longer had insurance. I didn’t find out until today when my phone was broken and I called the insurance company that when they previously cancelled my service. At no point was I informed that I did not have insurance nor that the I had to tell them I wanted the services resumed. I told them that is not a good way to do business. They didn't advise of the change, that I no longer had insurance on my phone. So I noticed that the rep I was speaking to didn't have the power to help me.
I spoke to a supervisor and found that they have very little latitude to assist a customer. Their customer service agents tell you something different each time you speak with them. And some are just rude. I ask for another supervisor to escalate and resolve the issue. I was told the supervisor said she did not want to talk to me and what the representative said on the phone goes. I demanded to speak to a supervisor, the rep had me on the phone for about 5 minutes and said the supervisor said she was busy and would call me back after 6pm central standard time, UNACCEPTABLE. I was told I had to take up upon myself to call the insurance company and see if they would add my insurance and back date to the date my services was cancelled. I ask her it was their error, why is it my responsibility to correct or rectify their error. She stated then there was nothing else she could do.
Bad business. Generally they have been disappointing to me when I have any issues with our phones. I will be canceling my line. Do not recommend Sprint for those searching. I will also be forwarding a copy of this letter and complaint to the Better Business Bureau and FTC.

20

My Sprint customer service experience has been a complete disaster and the customer service personnel incompetent at every level. In my futile effort to change service from one phone (iPhone 4s) to a newer phone (Samsung Galaxy 5s) I have been repeatably timed out on the website, abandoned by the store clerk and lied to by the phone service order.staff. The website declined the SIM ICC ID 8901010008867341358Fas invalid. The store clerk informed me the old Sim card is not compatible and that I would need a new one which they did not have in stock at the store. He then said he could not access the website to order a new one and walked away to help another customer. I called customer service where, after an hour of being "researched and transferred" I was told on Friday, August 29th that a new Sim card would be shipped by expedited overnight delivery with arrival on Saturday or Monday. On Tuesday, having not received delivery, I phoned to check delivery status and was informed that no order had been placed on Friday and no shipment was in process.. I received sincere apologies, was told the "agent" had not followed Sprint procedures and would be counselled and was assured a shipment would be expedited with overnight delivery scheduled for order # DM14-0-32792354. I was advised that a UPS tracking number would be listed at www.sprint.com/order to check on shipping status. Today UPS reports no record of tracking number 1ZX8W9201320778614 as listed on the Sprint order. Obviously, I have no service on the phone and no idea when, or if, I will have service. I will be registering a complaint and filing a claim under the Texas Deceptive Trade Practices Act which requires me to notify you, in writing, of my complaint. Please consider this message as notice of future filing.

20

I had an S7 Edge on lease since June 2016 and then received a call from the sales department at Sprint letting me know that I could get the new S8. I agreed and then received the S8, I was going to mail back the S7 however thought that perhaps my son would like to upgrade his phone to an S7. I contact customer service a couple of times and also inquired at the Sprint store in Des Moines what the buyout cost would be. Everyone indicated that the buyout was $160.

I recently received by monthly bill and there is an additional $335.50 charge on the bill. I immediately called Sprint Customer Service and they informed me that the buyout of the phone was $160 but due to the fact that I hadn't completed my lease and kept the phone they considered that breaking my lease. NO ONE every said anything about needing to pay off the balance of the lease when I requested what the buyout for the phone was.

I am not at all happy with the response nor the way I was treated, plus I have an additional $335.50 to pay. They didn't want to negotiate and when I requested to speak to a manager I was told they were too busy to field my call. I asked for a return call within 24 hours, it has now been 48 hours.

I have been a customer of Sprints since 1999 with 4 phones in my name with an average bill of $250/month. I will be leaving Sprint to go to Verizon which will occur the first week of September if this doesn't get handled. You can contact me at 515-991-6125 or email me to discuss a resolution to this issue.

20

I have made about 10 calls to sprint customer service and the corporation, NOONE AT SPRINT seems to follow through on anything. I have documentation where I have been on the phone in the last month at for 6 hours being transferred from person to person. I do not understand why if there was a promotion being offered for Samsung 8 that the representatives are not aware of. Just know I spend a lot of money for my phone lines and I am not pleased. You will no longer hear from me I will file a FCC claim. Thanks

20

I feel the need to go on record on how angry I am with your corporation at this moment. I've been a customer since 2011 and have kept to my side of the contract by paying my bill on time every month. I shouldn't be surprised that as a corporation you are unable to say the say.
This began on or around August 21 at 7:50 pm when I called to upgrade my phone. I spoke with one of your representatives, Asia and we spoke about the Samsung S8, which she said was approx. $31 a month, that is when I told her there was a promotional price of $15.63. well we continued and I signed a contract for $31, when I asked her about it she said it was purely for record keeping and rest assured by bill would reflect the $15.63.
Flash forward to yesterday, August 28 when I called your billing office, I did that after visiting one of your stores to have the info transferred from the old to the new and the rep there told me that the $15.63 price would show up in two to three billing cycles, well in speaking with the billing office I was told that I was not getting the discounted price. I asked for a manager to call me back, and to my surprise none called, that's when I began to get angry. I called again when I reached home yesterday as I wanted to know if I could cancel my contract, that's when I spoke with Jennifer who informed me that if I read the fine print on the ad I would see it was for new service. And during this conversation I asked Jennifer what could we do to work this out, guess what her answer was, NOTHING. She recommended I return the phone as corporate frowned on what I was asking for, even thought the notes from my initial discussion do not state I'd get it at $15.63 they did state that there was a discussion around the price. Now I'm very angry. No I did not see that but I spoke to three of your representatives up to that time and NOT one thought it important to NOT LIE to me. Well anyway, I'm sending the phone back as I refuse to give you $31 a month, it's the principle of the thing. I am beginning to think that you like Wells Fargo push and endorse your employees to lie to gain market share.
I've never encountered this in my life where a company refuses to work with a customer, much less one who has been with them for years. You the corporation lied to me, Asia is your representative and speaks for you and then to be summarily dismissed by the other company representatives I spoke with shows a complete lack of respect for your customer (s).
I will no re-read or edit this prior to sending but I am sure you get the gist of it. I wonder if anyone will call me back now that I've contacted corporate. Let's see what you really think of me and the masses!

20

I called March 31 to order (1) I-Phone for my son. After over an hour and 5 people later I completed my order. The sales person wouldn't complete my request without me allowing them to mail me (2) free phones. I explained that I had (3) kids and (3) phones and I had no need for additional phones. She/He assured me they were free no strings attached and that my monthly bill would never go up at all. I said "Fine whatever mail them I will stick them in the drawer of my desk" (where they are still sitting to this day still in the boxes). I made the sales person say "Mr Wilson I promise your bill will never be affected if we mail you these phones you will never incur fees, charges or otherwise the phones are 100% free" . Needless to say I paid them $1,200.00 over the next 2 months then recieved a bill for an additional $1,000+ so I look at the bill and I'm being charged additional line fees! Approximately $45 per month per line lines that have never been used and I didn't know I had! In addition I was promised my bill would be $146 per month WITHOUT auto pay and my bill was over $200 a month! I called at least once a week for the next 2 months and each call they said they would "Do a tape pull and listen to the conversation and call me back" This never happened and I refused to pay the incorrect bill. I have since switched back to verizon and they have placed my account in collections. I have spent so many hours on the phone trying to resolve this (usually with someone who barely speaks english) and I am getting nowhere. I sit here now still awaiting the return call they promised me 3 weeks ago.

20

I have been completely unsatisfied with Sprint Customer service since I upgraded my phone to the new I-Phone 7 a few months ago. The store manager talked me in changing my plans and upgrading my service because it would "lower my bill". I changed plans, got a new phone and to my surprise my average bill is about $60.00 more a month.

On Nov 25th, I received an e-mail stating that I could "add a line" and get a free TV. I went to the store to sign up and was eventually told that I had to buy a phone. I called the corporate service and was put on hod for about 15 minutes before getting disconnected. I waited over two hours and no one called me back (Spring has my cell number but apparently no one cares).

I called again about 3 hours later and was being helped by a Sprint representative who asked to put me on hold while he checked my account. Again the line disconnected. Again no call back. I called a third time and spoke with yet another representative who want me to explain every thing again. I did not feel like it and asked for a total to exit my contract. Sprint has some serious customer service issues and will definitely look into changing carriers who cares and will provide quality support. I hate doing this since I have been with Sprint "forever"!

20

Why do we pay insurance on a phone for the whole contract on a lease phone and if I drop it I have n pay a deductible on a phone I don't own and pay insurance for. I dropped my Galaxy s5 screen went black but the phone still works my home screen key still lights up and I can answer calls take pics unlock my phone but I can't see anything. I pay 25 a month for lease and 11 for insurance.

My contract is up in April so I have paid 720 on the phone that is over 2 years old and then I have to pay 200 more if I want it fixed or to buy it at end of contract to get a new phone. It should b replaced for free with maybe a 50 dollar deductible if any. What is the point in insurance every month if it doesn't go towards my phone being fixed for free.

That's not fair we have been with u guys for 8 years now. Been paying insurance for 8years never 1 time had to get a new phone use my insurance or anything. We pay around 180 month for 2 lines for 8 years now that's almost 18,000 dollars we paid u and then I can't have my phone fixed or just have a new or used on for free? We love your service 90%of the time it works great. But if we can come to an understanding we will have and change our service provider.

20

We have tried and tried to get our bill straightened out. We've been overcharged, charged for things we shouldn't be charged for, and lied to about the amount our bill would be. We've paid approximately $900 the past couple months and it's still not right. Fix the problem or there will more negative publicity for Sprint.

40

Went into sprint store 2 months ago to check into preordering the iPhone 7 and switching to sprint. Was clear with sales rep that I did not need to switch that day just wanted to preorder. The sale rep told me I could start that day, they would give us temporary phones and our iPhone 7 pluses would be in the store in 2 weeks. 2 months later and 4 trips to the store, we still do not have the iPhone 7 plus and have found out that the sales rep told us incorrect information about data overages.

He pulled a fast one on us to get a sales. The manager is never in when I go or call and although I've left several messages, he has not called me back. I called the customer service line and since I bought from the store all they can do is issue a store complaint. They can't help me. So here I am again waiting for the store manager to call back. Why can't someone just step in and fix the situation?

40

I recently opened an account with Sprint with two ( 2 ) new phones and number's. I gave one of the new phones to my niece Brandy who was in an abusive marriage where her husband would slap her around, among other things, when he got mad. My family members in Texas helped her escape Jason Gibbs Residence while he was at work.

Jason and Brandi lived in a Class - C Motor Home right next to Jason's parent's. She cannot file for divorce until December. Jason also has a Sprint account. Jason texted Brandi at her "new number" asking her just what the hell was she doing going down to Sprint and purchasing a new phone.

It is very unbecoming of Sprint, or a local employee, to track Brandi and provide this information to Jason. Before you say that would never happen listen to this - when my family picked up Brandi and her stuff they went straight to a lawyers office in Cleburne, TX where Jason's mother grew up. After leaving the lawyer's office, and before they could get out of Cleburne, Jason's mother was on the phone asking Brandi if she was filing for a divorce. That family is connected in that town.

40

I am a new Sprint customer switching from Verizon. I am writing to tell you that I am beyond unhappy with the customer service I have received from your company. In the over 15 years I was with Verizon, I have never had to go through the hours of discussions and sitting on hold to resolve a problem that was not even my fault. When accessing my account to pay my bill on Sprint.com my balance went from $159.66 in the morning to $1099.96 in the afternoon to $102.27 the following morning. After spending an hour on the phone trying to work out the problem, I told the representative I would send my check in immediately, which I did. I was told that would be fine.

Then two days later (on Sunday) I got a call from your Finance department. I spent another hour explaining things. He said he would put in the notes not to suspend my service for 7 days to allow for the check to arrive and be posted. On Monday night they suspended my service anyway. On Tuesday morning I did an online chat where I spent an half an hour being transferred to different representatives and then being told I had to call the Finance Department. I don't have a phone. So I called the Finance Department in the evening when my husband got home.

The woman in the Finance Department said she would transfer me to a Supervisor. She actually put me back in the queue where I sat for 30 minutes until I hung up. Now I am on hold again, so far 15 minutes. Sprint customer service department is completely useless, unknowledgeable and they don't tell the truth. I am throughly disgusted. In the time I have sat on hold, I have filed several complaints online. I have 6 phones on my account and I can guarantee you that at the first opportunity, I will be leaving Sprint and so will all my family members.

In the meantime, while I am sitting here on hold, I guess I will just keep filing online complaints to hopefully save others from the same frustrations!

20

I tried getting an upgrade online 4 times and my order didn't go through and lost call twice. Had me on phone for more than 30 minutes. I'm in disbelief I never had an issue with your sales department. I guess i will not be upgrading my iPhone 5. I wish i could give Sprint sales department a 0.

40

I signed up for an installment plan for an iPad Pro 9.7 around July of 2016. Unfortunately I did not opt in for the insurance on the device thinking I would take good care of it and use it for business and some personal tasks. about 4 months later, my two year old daughter got a hold of it and it fell off the table, bent at the metal housing and shattered the screen. I called customer service to see what my options were, not being hopeful for much but still giving it a shot. the first rep said that my "option" was to pay the full balance and then be eligible to upgrade, which basically means I pay the remaining balance of over $600 and then purchase another device in full or go on their installment plan.

I obviously wanted a second option (which there was none) the rep said she would transfer me to the account services department. After being on hold for 33 minutes I finally reach a rep and after explaining everything over again, she gives me the "option" saying that the only thing she can do. I've been a Sprint customer since 2004, have 5 phone lines and this tablet line, pay about $400 a month for services and the best they could do is have me choose between one middle finger and the other. I even asked the rep, so my choices are to pay the balance in full and upgrade, or continue to pay the $30 installment plan on a broken iPad, so either take the middle finger on the left hand or right, those are my choices?

To which she replied "yes" then proceeded to jump back into her script of "is there anything else I can help you with" I asked for her name, Johari, asked for an employee number to which she said she didn't have one, so dare I ask for her last name, and asked which call center she was housed in to which she replied North Carolina. As soon as my contract is up I'll be taking my business elsewhere. This company does not know what loyalty is even if its right in front of their face.

20

I was switched from paper billing to paperless email billing without my knowledge. When I didn't receive my bill I called to inquire. I was told my account was in good standing and I should receive a bill shortly. A couple weeks later I received a text saying my service was discontinued due to non-payment.

I assumed my bill had gotten lost in the mail and paid it by phone. Then when I didn't receive my next bill I called customer service and was only then told about the paperless billing. I told customer care at Sprint that I never authorized that and was switched back over to paper billing. I was never sent a bill again and received a text about my balance. On 10/13/16 I called CS again and told them I'm ready to ditch Sprint and use another carrier.

The support rep was able to lower my bill and promised the paperless billing snafu was corrected. I have not received a paper bill in the mail and today I received a text saying my bill must be paid by tomorrow 10/24/16. I tried calling Sprint a few minutes ago but the wait time was about 14 minutes. I am tired of this issue not being resolved. It's too much work to continue and if it's not resolved immediately I will take my business elsewhere.

40

My Sprint iPhone 6plus, I dropped and cracked screen. I called customer service and I am positive they are schooled in giving truthful information to customers. So a women answered I proceeded to explain my problem. I dropped my apple phone and the screen cracked. I then told her 3 weeks prior my phone was stolen or lost. I had to pay 200 dollar deductible.Understood. So I said I have insurance and should not have to pay to have my screen replaced also telling her I have three open lines with Sprint. I also said if I had to pay any money that I will take my business to another company.

She then said we do not want that to happen. She then said Francis you can take your phone to a store or building up on the Roosevelt, Philadelphia, PA. You will not have to pay to have your phone fixed. I made sure I heard correctly and I asked her in several different ways to see and get her to say multiple time you will not have to pay any money or a deductible. So I was very happy I asked is their a place closer to where I live that I can have it fixed. Now as far as business goes and you do not just give anyone these positions they must know about your phones, Sprint policies and how your insurance works.

That is what customer service is for to get correct info. Now you can verify this call she told me it was being recorded I felt I was lied to by a professional and believe what your customer service representative should have been able to answer that simple question. Also I believe Sprint should honor what she told me. She did not represent the company honestly and told me what I wanted to here. I have 3 lines with Sprint company if what I was told is not honored I will be taking my business else where. I am loyal customer but that was an out an out misleading statement by a trained employee. Please get back to me before I leave and go to a company who is honest.

40

I have had some billing issues with Sprint ever since I added phones to my account. They put a phone on its own plan instead of adding to our current plan at the time. They adjusted and then bill came out with issues again because they switched plans. I've talked to 2 resolution supervisors who set payment arrangements to keep phones on while they fixed problem. It wasn't fixed. I was told to pay 187 before the 17th and make arrangements on balance. I did that and my phones are shut off. I've been hung up on 3 times as no one will help me. Service is still off. None of this was my fault and I have no phones.

40

I signed on with Sprint only if they would pay for my 3rd phone in addition to the BOGO promotion they were offering. Here I am in the 4th month and I still can't get the credit for the 3rd phone even though there is something in my account from collections that they approved the credit. I have probably spent about 8 hours on the phone with them over this and they still don't get it. I have been on the phone 2 hours 5 mins. now, been transferred to customer service from collections but now I have to justify again why I am getting the 3rd phone. I don't know how to get them to understand English. Also, no one cares about my problem, they just want to get rid of me.

40

All I wanted to do was to find out if a Sprint phone was able to be activated. I checked the web then called and was told to go to a local store. I went to my local store and asked if my phone was ok. The Sprint employee said the sim was invalid. I knew that as I can read. Then I told him I was aware of that, was the phone ready? He said I needed to buy a SIM card kit. I again told him I just needed to know if my phone was clear to activate. He again said I need d a sim. Things quickly deteriorated to the point where he told me "Go F... Yourself. Needless to say, he is the worst side of Sprint.

40

Call Sprint customer service for an issue I had. For the first time a US based rep. answered. I said it was good to talk to someone from the US. She promptly hung up on me. I had to call back and wait another 20 minutes for someone to answer. Time to look for another service.

20

I was with another phone carrier for over 20 plus years, after seeing all the offers and listen to my friends about Sprint, I decided to change carriers for Sprint. What a big mistake that I have made, after receiving my new phone and the worker decided to copy my old phone over to the new, something terrible happen, instead of copying my information to my phone, he instead clean my old phone leaving me with two blank phones. I kept my composure regarding that incident because mistakes happen.

Ok this was a buy out of my old phone, the bill is received from my old carrier, I was to upload the bill showing the fees to Sprint website, I was having some problems doing that process so I went into the store, working with the some person who assisted when I purchase my phone, it as been over a week so far this bill payment is due on October 10th, I have called asking when this process will be completed and keep getting the run around. I am so hurt regarding the service that I have received so far. This person as taken a copy of the bill, and promise that this will be taken care of, still waiting, my question is why this process is so difficult.

I am now regretting ever change my other carrier for myself and my daughter. Please advise I need to have this bill taken care off before the 10th of October. I am trying to be patient but I am now at my wits end. Your cooperation this in matter is greatly appreciated.

40

About 5 months ago I went phone shopping. I'm a Senior Citizen, and I don't know too much about cell phones. I was looking to get my wife and I a phone. I went into Sprint to see what they had. Well I was looking and the sales person came to help me. Told him I was looking to get us iPhones. Of course this is what my son told me to look into. Well the day I went in there was flyers and big 50 % off flags all out side.

So the sales person said that the Samsung Galaxy S7 were on sale. I wanted the iPhones and they said everything was on sale. But him being the salesman I'm thinking he knows what's going on. Now after getting the phones together he takes my phone and gives me $200.00 for it and he does all these other things on the computer and tells me that with all the specials going on that I'm up to $400.00 in credit.

He goes on to tell me that I can and should go pick out some cases for the phone and get a speaker and headset. And screen protectors. And I shouldn't have a first month bill and whatever is left over will go toward the bill. Ok, I'm first time buyer so I'm thinking that as he rings up these things I'm getting I'm thinking he is deducting these things from the $400.00 credit I have. Also I'm going to get a Samsung tablet which is a special that is going on too...for free. so all in all I didn't get the phones I wanted and to top it off I'm paying for all these things that were suppose to be paid for with the $400.00 credit. I'm on a fixed income and I'm paying a lot of money for these things including the phones.

Now I asked questions to no avail. I was mislead on all of this. I continue to go in there and talk about all this these almost 6 months. I'm in a contract now. My credit is good and I don't want it messed up. I believe that I should get the phones I wanted and I would like to know where the $400.00 credit went to if not to these things I received. Also I paid $50.00 for a screen protector for this tablet and was told that they would have to order it because they were out. I paid $50.00 wasn't able to get my receipt because at the time the printer was down. I never did receive the screen protector. And the sales person that did work and make a big commission off me left and doesn't work there any more.

How convenient. So you can say that I'm more then upset with all this. The phones I have are still brand new they look good. Sprint should take them back and give me what I wanted in the first place. Start this contract all over or something. I'm not one bit happy. Was thinking of going to the news channel here and let others know what happened to me. So it doesn't happen to others. I feel like I was taken avenged of. Senior Citizen should not be treated like this. I expected more from your company then I received.

40

I have a big complaint with sprint. Customer care representatives are not on the same page when it comes to solving customer issues. I was advised to send in the wrong device and was charged for it. I called to resolve my issue and all I got was passed around to different people who could solve my issue. I was on hold for over an hour waiting on a manager. This is ridiculous.

40

Sprint is Satan! Never in my life have I felt so disrespected and dismissed. I had an accident a few months back and lost my phone so I decided to leave Sprint and go elsewhere, Sprint ended up charging me for 3 months I didn't use! When I tried to dispute the charges I was hung up on 5 separate times and then charged a reconnection fee for trying to resolve my Sprint account balance! They refuse to work with you and when you think they finally do work with you it's actually all just big illusion.

I was told if I made a payment towards my account that I wouldn't be sent to collections, yet another lie! Never in my life have I encountered such an awful business, I don't know how they are still in business (probably because they're sucking leaches whom charge the working man up with charges they can't dispute because it's a 'fair charge' and then send them to collections to fend for themselves). I would think Sprint being such a huge company would work with its customers because they are, after all, the backbone of their business; instead Sprint bleeds the working man dry and humiliates and disrespects them with no remorse whatsoever.

I will not recommend Sprint to anyone and will bash them any time I can because they have made my life a nightmare and I will be sure to return the favor whenever I can.

40

I hope they never allow "Sasha" (from corporate headquarters) to contact me in any way shape or form...she has abused and harassed me for the last time. I will again be filing another complaint with the FCC for leaving abusive; harassing messages on both my home and cell phone. She is the most incompetent, inept and rudest, poorest excuse for a customer service analyst I have had to deal with and I have had to make to many calls to make too many complaints about too many issues with Sprint, Virgin and Assurance who is owned by the first to companies named. Sprint, Virgin and Assurance wireless are stealing from the American tax payers. I have had a suspended account for invalid reasons. Months of no service because of downed towers both here in my city and 1.5 miles away. The CEO's are cowardly hiding behind the poor excuse for customer service who are apathetic at best.

40

I want to bring to your attention exceedingly poor performance of Sprint customer service representatives that we had yesterday, Saturday, September 24th at about 7-7:30 pm. The people who we talked to were both unprofessional in their behaviors and incompetent, as they provided us, and insisted on, the information that in our later interaction with other Sprint representatives turned out to be totally wrong.We resolved our issue in a call to Sprint customer service the next day, when we had a more "informed" representative on the line.

The first representative introduced herself as Melissa. When she was not able to assist us with our issue, and when we had doubts about the validity of the information she was providing, we asked to speak with her supervisor. I would submit, that after such a request is made four times, representative should probably acquiesce, and not continue arguing that there is nothing Sprint can do. She should not come back, after a hold, with questions like “What problem do you have?” and “What would you say to my supervisor?” She should not persist in refusing to call the supervisor by repeating the same arguments without regard of what we say. Even when told explicitly, that we “do not want to talk with her any more”, she still kept talking and arguing. After that for a long time the supervisor was “not available” and “on the “phone”.

Eventually, a supervisor (”team leader” as he introduce himself) came on the line – we are not certain what his name was. He did not apologize for the long wait and for the problems we are having with Sprint. He immediately started defending Melissa, claiming that he “was listening on the call” and that what she said regarding our issue was indeed correct and that Sprint cannot do anything about it. Leaving aside the fact that this claim was indeed false (as confirmed by your customer service next day), that leaves open the question of professional behavior and representation. His claim of “listening to the call” does not match with Melissa’s claim that he is “not available” and with repeated disregard of our demands to talk to a supervisor.

Personally, I think that this “team leader”), if such he indeed was, was in fact lying, and was just trying to cover up for his representative, and making an exceptionally poor job at that. We terminated a call at this point, as there was no reason to talk with him any further. If our call was recorded, I would suggest using it in your training to illustrate how you should not deal with customers, if you do want to have customers. It is especially a shame, as we had other interactions with your customer service, and you do have some people (like Michelle, who helped us today) both professional in their interaction with the customers, and actually knowing what is it they are doing.

60

Sprint customer service representatives are the rudest most unprofessional people I have ever encountered. The manner in which you allow your employees to talk to us as customers is a disgrace. It is disgusting. What makes matters worse is when I asked to speak to a supervisor I was never transferred to one. When I informed the rep I wanted to report him for his rude demeanor he refused to transfer me to someone above him.

Because of the horrible customer service you all have I gave cancelled my services after being a loyal sprint customer since 2010. I would rather pay an early termination fee than deal with a company with employees like the ones you employ. I will be sure to advise all my family and friends to do the same. If as a company you do not care to enforce respect and courtesy over the phone then you do not deserve to have loyal customers.

20

I brought a LG G4 on November 28 2015. I have been complaining to Sprint since December 2015 about the phone not working. I have taken the phone in to the technician to check it out but they nothing was wrong with it. The cord burnt out and almost caught fire, the charger port is not properly working, and the phone has been overheating. The phone was so hot from overheating that my 8 year old picked up the phone dropped the phone and cracked the screen.

20

Sprint store on US1 in Palm Beach Gardens was suppose to do the back up on my daughter's iPhone before sending it back for an exchange. Sprint employees didn't complete the back up, erased everything with 2000 pictures! Never called us to tell us, she is so devastated, spent 6 hours at the store for no help. We are with them for 20 years and it is my husband business provider for 20 accounts, we are thinking of leaving them!

40

I have been with Sprint for 11 years. I have always paid my bill on time. I had got a text on my S3 that I was no longer going to be able to send my bill in the mail (Paper). So this prompted me to go to the Sprint store. (Aug. 1, 2016). I went to my normal Sprint store because there is always a long wait at the store by Chucky Cheese on 45. Well I was in a good mood when I got to that Sprint store but the wait was way too long for my Saturday off of work.

I gave up and went to another Sprint store that is in the Radio Shack down the road. Had to wait again awhile because there was only one desk in the store, with a couple that have already been there awhile. All I want to do is see if I could pay my paperless bill and ask for the paper bill to be mailed to me again. Dealing with Sprint should not be an all-day affair. Finally after being waited on I found out I could lower my bill in half. I don’t come to the Sprint store because I know I will be waiting in line way too long.

If it wasn’t for the text I got from Sprint I would still is paying $90.71 (Sprint is not going to tell me I could lower my bill in half). Now I’m waiting to see my next bill that should be cut in half. 11 Years paying full price and they wouldn’t let me know I could lower my bill because I’m trying to buy a home. The best thing that I like about my phone is that the person who sold it to me told me that even when the new phones come out you will still like this one and he was right.

Little did I know for the low amount of usage I should not have to pay so much for such a long time when there is a special going on! What is up with that? Now time goes by while I’m working and I keep thinking about how much money that I did not need to spend when I could have been saving for my new home. This whole issue makes me want to change carriers. I’ve been telling all of my friends to be careful with Sprint because they charge way too much for people who don’t use their phone that much. The overall sad part is there is nothing that can be done and it will still go on like this because we are the dumb ones.

20

The sprint customer service is awful, I had the worst experience ever with the agents,they tell nothing but lies, they had no concern for me and my questions. I had a bad experience with the guys in the sprint store as well, they could care less about what I wanted. No professionalism. I will never recommend anyone to this phone service or switch to this horrible company.

40

For many years I have received a bill in the mail and have paid my bill on time. I have been a Sprint customer for many years and pay for my families three cell phones every month. I contacted Sprint on 8/4/16, and requested a bill that I never received in the mail. I was told by a Sprint Rep. that they were experiencing a billing problem and a bill would be mail out in a few days. I called again on 8/19/16, looking for a bill that never came. I was told by the Rep. (after she spoke to a supervisor) that I would be put back on "bill by mail service" and that a bill will be sent to me via overnight mail.

I called again on 8/23/16, to let Sprint know that I never received a bill yet. My phone bill for last month should be $236.33 but it is now $485.40 because I still haven't gotten a bill. I spoke to supervisor, ID number i1066132618, after being on hold for 43 minutes and 25 seconds only to have my problem not resolved. What does it take to get a bill in the mail which I want to pay? At this point I will be contacting my Attorney to see what legal action I can take against Sprint. Furthermore, I will be preparing to switch over to AT&T. I am on a budget and because I this situation my cell phone bill just increases because I have not received a bill.

20

I left Verizon to come to Sprint and their service is horrible! I have been trying have a # ported over for 5 days and have been given the run around. I've stayed on the phone for hours at a time with customer service reps to no avail to get my son added as an authorized user and add his line. My son has went to 2 different stores to get a free SIM card that I had to pay the shipping for but he had to pay $100 for the cab ride as well. I had to have lines swapped from my S7 and the edge and that took a 2 hour phone call.

20

I have been trying to pay my phone bill for the month for the past two weeks. First it started with my card being declined each time I tried. I have had more than an ample amount in my account to pay this bill. The first rep that I talked to told me to call my bank and double check that there was nothing wrong with my card. I did just that. My bank let me know that there was nothing wrong with my card. This was not surprising to me as I had used my card for several other bills that day and do not have a spending limit on it other than what is in my account.

So I called Sprint back. Again, the card was declined. I have been paying this same phone bill, the same amount each month, for the last 8 months. I have had no problems prior to this. I asked to speak to a floor manager and was told that not only would he give me a $20 credit to my account for this bill, but that he would put an extension on my account. I told him I did not want or need an extension. I could pay my phone bill right then and there. I just needed to know what was wrong. He said he would need to check with the financial department and would personally call me back in 3 hours since I would be off of work by then.

Here we are, a week later with no calls back, no credit applied to my bill, and now extra fees added to my account. I am getting no explanation as to why these fees are on my account, especially the late fee when I did not ask for the extension and have been trying to pay my phone bill since a week before it was even due. I have been on the phone for about an hour at this point, just today, and have been on hold for about 45 minutes of the hour. Needless to say, I am furious. I have tried to be as calm about it as I can but not only are they not even bothering to listen to what I am saying, but they are not even bothering to try to figure out what is going on.

40

I received a text from Sprint on 07-29-16 that my bill was being sent "eBill", but I never gave Sprint my e-mail address. In the past the bill has been mailed so I could see the charges, then mail a check. I did not know that Sprint was going to do the above. I went to the Communication Source Store (Spring Dealer) in Kerrville, Texas last week.

The representative there took down my e-mail address, and assured me the bill would be sent to my e-mail. I looked at the screen with him to make sure the address was correct. I never received the bill. I was going to pay there at the time, but they would not take a check, which is how we have been paying by mail.

Later last week, I contacted the customer service, and a lady there also took down my e-mail address, and was to send the bill, and I still have not received one. Though I did get some past due or pay now notices. Received a disconnect notice this morning. Called the Spring Store in Kerrville that I went to last week, and he said he might be able to print a copy of the bill, which they said they could not do when I went in last week. I cannot pay a bill that does list the charges that are being assessed.

Sending me an amount is not a viable option. Spring decided on its own to send the bill electronically, not me, and are now trying to not work with me when I asked to have it mailed as was the customary practice in the past. If you cannot send me an itemized bill, then I will have no choice but to discontinue Sprint as a service provider.

40

I have two experiences with Sprint headquarters. One was about two years ago, the guy had glasses with blonde hair and is white. He was a totally bad person. He was very rude and unprofessional. I just had another bad person over the phone not too long ago at the end when he was going he was being a totally jerk. I told him you don't have to be a dick and hung up. He was no help whats so every and I gave him all my info right and he saying it's not. All I was doing was paying my sprint bill like I normally do for the past three years without any problems but for some reason after I had pressed to pay it the auto thing put me to a live person. I do not remember his name though. I can not wait to leave this carrier.

20

I purchased a phone from Sprint when I received it I didn't like the phone so I sent it back. I was charged for them shipping me a phone that I paid for with my card. They have not reimbursed me for the phone that I sent back. I was told it was applied to my bill because of and outstanding balance. I didn't authorize them to apply my money to any balance. My phone bill is due on the 24 of the month I ordered the phone on July 11 so why would you apply the money I spent on a phone to my bill.

They are charging people for what they want. And customer service can't seem to help with anything. I even sent a letter to corporate and have yet to here from them. They are taking money from customers and don't care and most of their customer service reps are awful. I am still waiting for a response from them about my account. I have tried to understand what's going on but all I can see is that they are doing what they want to do with customers money.

40

I have been a valuable customer with Sprint since 2000. That's over fifteen years. Also, I have sold the service I received from Sprint to my families and friends. But, this years being a Sprint valuable customer has been a nightmare. I have tried on several occasion contacting your establishment to voice my concerns with your service not working and your pricey bills. Each time I received no resolutions. So I switched my service on July 9th.

Sprint I miss being a customer, but I was so tired of the services I was receiving and the pricey bills. After switching, I received an email from Sprint to please switch back before the deadline. So I called to discuss the matter, but all representatives were busy, so I ask to leave my contact information. After the conversation, I was told by the representative she will check records and that I will receive a call to resolve the problems, but still no resolutions.

So I contacted your establishment to ask about my final bill on Friday, July 29th. I spoke to Mr. Geno and Ms. Breanna. Ms. Breanna was very helpful. She stated that the final bill amount will be $ 759.13. Futhermore she provided the details. I was told that line ending with 1871 remaining balance on the lease phone will be $252.00 + 20.79 tax and line ending with 6422 lease phone will be $252.00 +20.16 tax, plus phone equipment $19.75 and the pass due balance covering periods May 28th-June 27th in the amount of $194.43. August 2nd I received a different bill in the amount of $1193.76.

So I contacted your establisment again August 3rd. I did not ask for the customer service representative name, but again she could not explain the difference in the two bills. Through all of this confusion I must say Ms. Breanna was service was excellent. Also, on July 29th I spoke with Ms. Herli and Mr. Bernie and again no resolutions.

I received another email today stating the my bill will go into collection in 7 days. I told Ms. Brenna that I could not afford this, that's my reason for switching. Also, I mentioned that I will make a payment this month. A payment of $50.00 was made today. Then I received a message stating that I will still be sent to collections. Sprint I never thought or mention not paying my bill, but the bill amount is not fair.

I pray that someone in your corporate office will listen to my concerns and contact me to resolve this matter. Also, please do away with the leasing the phone option, because I consider it as a fraud to your valuable customers. I would have rather purchase the phone with a 2 year contact. But the sales representative in Arlington, TX just lied about the entire purchase.

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