Sprint Customer Service
Rated 1.46 of 5 Stars
Based on 537 Complaints

Contact Sprint Corporate

Toll free phone number: 1-800-777-4681

Have a complaint about Sprint? If you need to report a problem about your device or wireless account the customer service number to call is 1-888-211-4727 or toll-free 1-800-777-4681. If you are troubleshooting your device it is recommended that you call using another handset.

To escalate your issue to Sprint headquarters including the CEO, write to Marcelo Claure at 6200 Sprint Pkwy. Overland Park, KS 66251. You can also ask for his extension when you call the Sprint corporate office at 855-848-3280. You may also log on 24/7 online to a personal MySprint report at the www.sprint.com website. Store locations are listed there as well as a live chat.

We have the best phone numbers for Sprint listed to reach a live human. Founded by Cleyson Brown and Jacob Brown in 1899 and affiliated with GTE Telephone in the early days, Sprint has a long history of mergers, acquisitions and blog to keep customers current on “Sprint in the news”.  Sprint has social presence at Twitter, Facebook and on YouTube.

Sprint Corporation is a United States telecommunications company and provides domestic wireless service and international internet. Serving the US, Puerto Rico, and the US Virgin Islands Sprint is publicly traded on the NYSE:S. Employing over 31,000 and with revenues reported in 2013 at US 35 billion Sprint continues to be a presence in the mobile device industry.


Experienced poor service? File a complaint here!

Sprint Contact Information

Report complaints to corporate and get satisfaction

  • Sprint headquarters address

    • 6200 Sprint Pkwy.
    • Overland Park
    • KS 66251
  • Company website

  • 1-800 phone number

    1-800-777-4681
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm Central Time, 5 days a week

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Top Sprint Complaints

Browse more than 537 reviews submitted so far

20

I stopped in the store at Greece ridge mall to question my bill. Was there for almost an hour the Sprint rep could not tell me why they were charging me an extra $100 dollars on my phone bill. Then after an hour she said she would contact corporate and I should receive an email from either her or someone from corporate with in 2 days to explain my bill. Here it is almost a week later and no one ever contacted me. Very upset and feel like I am being ripped off and of course my whole family just upgraded so I am stuck with Sprint for another 17 months. NOT HAPPY. Horrible customer service!!!!

20

I had a wreck in my phone got broke and so Asurion said to fix it had to keep it a week I called to have an old phone activated that Asurion sent me through Sprint and they couldn't find the meid number and so they said they'd never had that problem swap me back to Sprint they swap me back to Asurion it was 11 people I talked to nobody could fix the problem 3 and 1/2 hours on the phone and then the 11th person I talked to said he could fix it disconnected my cell phone I had to walk down the road borrow a landline and call Sprint to have my phone reconnected and one guy named Hunter helped me and tried to get me to upgrade they ought to be giving me a free upgrade and a free phone after all that it was a horrible experience three and a half hours and 12 people on the telephone and still I have a broke phone and no replacement and insurance

20

I lost my job, my bill is 600 for 3 lines no payment plan available, 4/18/19, offered to pay $250. And make arrangements to pay balance off, I was told nope, go to another carrier, sprint does not care about people and try to help them when going through a difficult time, uncaring, poor customer service, this really opened my eyes, I will go to another carrier, thanks for the help and advice

20

Is this untrue??????? I need answers!!!!

Total 100% Satisfaction Guarantee

ight If you’re not 100% satisfied within the first 30 days, return your phone and we’ll refund your phone costs, service charges and related fees. No gimmicks.

20

It is unfortunate that the unprofessionalism of Sprint Representatives, Sprint Escalated Managers to Corporate Personal are to paying customers. I was with Sprint for five years when they were called Nextel and did a port over to Verizon in which I returned to Spring January 21, 2012. I am mortified and utterly disturbed since day one. Not only was I disrespected by Darsheen's direct Supervisor in Corporate, but she continued to lack professionalism by not allowing me to talk, interrupting my complete thoughts, talking over my voice and not thoroughly listening to the situation at hand. I have been paying for services that "do not work part of the time" while paying on time via auto-pay since 2012 with a 12% dropped call rate. Sprint Representatives, Escalated Managers, and Corporate Personel have "all spoken with a demeaningful tone" and some calls I chose to deescalate by hanging up while other calls I have chosen to stick up for myself. Moreso, the consumers, are the responsible contributors that allow Sprint employees to have a job in the first place. I highly recommend that you review the call that took place by Darsheen's supervisor in Corporate. Listen to the sarcastic, disrespectful and unprofessional tone that she took up with me. Not only that, I "Do Not Appreciate" the threatening letter with false accusations made against me from Darsheen's supervisor in Corporate. I'm glad my co-worker was present, she walked in and heard our entire conversation and stated "that is exactly why my family and left Sprint" More importantly, I highly recommend you review all calls from day one so that you can see how I was and currently being treated. I've experienced a representative using profanity towards me, my face was burned by the iphone4, and another representative stated, "I hope your face is still beautiful", to Sprint overseas representatives stating that I was not allowed to request to speak with a US representative. I want to talk with someone in corporate other than Darsheen's supervisor who continues to make false accusations. There is absolutely no reason for me to falsify my statements as I take notes on every conversation. I have never in my life complained about a service that I am paying for that does not work let alone bring to Sprint's attention what was stated. Not everything that is notated in one's account is the truth. (To say that I call and harass Sprint's representatives is a strong allegation made by Darsheen's supervisor and I look forward to speaking the CEO of Sprint). As for Darsheen's supervisor, stop sending me threating letters via USPS make false accusations and also making (Threats) saying that you will cancel services. What would you cancel my services for? Asking questions about my account and telling the truth? Or for asking you to stop disrespectfully speaking to me? It was honestly embarrassing for my coworker to hear you talk to me as such.

20

Sprint ~ Total 100% Satisfaction Guarantee ~ Where is the Justice????
Disgusted Sickened Customer ~ PLEASE HEAR ME and HELP
As of Friday, April 12, 2019, I received I called from Sprint 1-800-639-6111 about my formal complaint. After telling my unprofessional services received at Sprint Store, Florence SC on Wednesday, April 10, 2019 requesting my old phone back after updated/trade in getting a new phone. On that same day going to Batteries Bulbs, Florence SC to purchase a battery to transfer my information, I purchased a battery charger instead. Within an hour returning to Sprint, Florence, SC, gave the salesperson the charger to charge the battery of my old phone and stating I would like to get my old phone back due to all my information/texts on it. The salesperson told the store supervisor and she stated “NO” and get her orange and banana and left the store. I waited for the charger to charger the battery and once it was 12%, the salesperson transferred my # contacts and I continued asked another salesperson to receive my old phone back the SAME DAY. The gentleman gave the request to another salesperson. This salesperson got on the phone to call customer services, she said she couldn’t do it she had to call customer service. My husband stated don’t follow them up just call customer services myself. I stated to the salesperson who had my trade in to keep my phone there at her work station. I called (*2) Customer Services and told my disgusted and how I was treated. The Customer Rep handled the problem very professionally, apologized for THEIR serviced toward me, putted me on hold several times as he checked, told me to return to the store tomorrow (Thursday, April 11, 2019) only asked for the Store Manager and they would give me my old phone back. My husband (Retired Veteran) went back to the Sprint Store in Florence on Thursday and the manager told his NO he would NOT be getting that phone back. I called *2 Customer Services on Thursday afternoon again within 24 hours, stated my issue again. I talked with Don for Charette, NC and Customer Service Rep using an ~ 800 number. Again, received different information, However the 800 number was very helpful. Afterward, I went online and filed my complaint, did received a response for Marcelo Claure, Chairman. NOW, today, Friday, April 12, 2019, I talked with a young lady (1-800-639-6111), she was very helpful and understandable for my hurt feeling less than a valuable paying customer. She listened and like all the other customer service rep called the Florence Store. She returned my called and informed me that my phone was sent to the warehouse this morning (Friday). I did become very upset and I used profanity, due to my ongoing request from me since Wednesday and to hear Friday’s morning my old phone and my feeling went to trash, WOW Sprint. Again, I need my OLD LG Phone, please get it back to me, Dr. Susan Williamson. PLEASE SHOW YOU CARE ABOUT YOUR CUSTOMER 100%. I am totally lost for words; I only can say WHY?
I’m not 1% Satisfy ~ Levern and Susan Williamson Sprint Customers since 2001 ~ Why were we treated less than human beings at the Florence SC Store on Wednesday, April 10, 2019 and its ongoing ~ WHY wasn't we treated with a little respect!!!!

20

Started with Sprint on March 1st. On April 2nd the same salesman who signed us up logged into our account and upgraded our plan to a higher plan. We never authorized any changes nor have we ever been to the Store where the changes were made. He is the only person who had access to my security questions and PIN number. I also have the email showing it was him. This is FRAUD and I want him fired he has no right to touch my account or anyone else’s account. If he changed my account I’m sure he has done it to others. I spoke to c/s and the fraud dept is looking into this. But I want a update on this. 727-207-9927. I will not let this drop until it has been resolved. This is sad that someone like that works for Sprint.

20

Started with Sprint on March 1st. On April 2nd the same salesman who signed us up logged into our account and upgraded our plan to a higher plan. We never authorized any changes nor have we ever been to the Store where the changes were made. He is the only person who had access to my security questions and PIN number. I also have the email showing it was him. This is FRAUD and I want him fired he has no right to touch my account or anyone else’s account. If he changed my account I’m sure he has done it to others. I spoke to c/s and the fraud dept is looking into this. But I want a update on this. 727-207-9927. I will not let this drop until it has been resolved. This is sad that someone like that works for Sprint.

20

Account # 947213699 This is a complaint about the poor service we received when we reached out to set up payment arrangements on our account i know that is not the normal for our interactions with you so i would like to assume the person was not paying attention or was doing other things at the time as well. Still it was poor service. We reached out to you to do this and then get stuff thrown at us in reference to our account yes there was auto draft payments that did not go through but where we have paid with the card on the account there has been no issue yet your person wanted to say that as well. It should not have gotten to the point where we the consumer has to restate can it be done multiple times. There are many companies of which people can receive services and we do not feel as that is the way people should be treated we realize our account is nothing in the scheme of your company but did not feel we needed to be made aware of that by your person which is how we felt. Please look at the transcripts and follow up with us.
ACCOUNT NUMBER:
947213699
Thanks

20

I lost a phone and this lost was communicate to sprint for close this line and do not charge for this, and Sprint still charging me a line which is not was used since 6 months ago, also I was paying for more than 2 years a 4 telephone and they charged me more than $200.00 for the lost phone. I do not want to used Sprint any more, bad services and also are charging too much money, besides charging a line which is not in used since 6 months ago.

20

we were logged in on our account attempting to set up a payment arrangement which then they had to get us to the finance dept. Would appreciate you looking at the transcripts of that conversation. It is not what i would say was good customer service. I would like to believe it was that the person was doing something else or not truly paying attention to the conversation. Still not good service but it would be better then if that person was doing that intentionally or on purpose. We reach out to set up arrangements and then the person wants to tell us about where the auto direct draft payments did not process then also wants to state that the card on our account has been rejected which it had not. we attempted to work on getting the matter resolved and then your employee wants to go that type of route. We know that is not the usual behavior of your employees and hope it does not continue that way it should not have been us whom had to repeat what our request was and ask multiple times if this could be done yes or no.

20

It is unfortunate that the unprofessionalism of Sprint Representatives, Sprint Escalated Managers to Corporate Personal are to paying customers. I was with Sprint for five years when they were called Nextel and did a port over to Verizon in which I returned to Spring January 21, 2012. I am mortified and utterly disturbed since day one. Not only was I disrespected by Darsheen's direct Supervisor in Corporate, but she continued to lack professionalism by not allowing me to talk, interrupting my complete thoughts, talking over my voice and not thoroughly listening to the situation at hand. I have been paying for services that "do not work part of the time" while paying on time via auto-pay since 2012 with a 12% dropped call rate. Sprint Representatives, Escalated Managers, and Corporate Personel have "all spoken with a demeaningful tone" and some calls I chose to deescalate by hanging up while other calls I have chosen to stick up for myself. Moreso, the consumers, are the responsible contributors that allow Sprint employees to have a job in the first place. I highly recommend that you review the call that took place by Darsheen's supervisor in Corporate. Listen to the sarcastic, disrespectful and unprofessional tone that she took up with me. Not only that, I "Do Not Appreciate" the threatening letter with false accusations made against me from Darsheen's supervisor in Corporate. I'm glad my co-worker was present, she walked in and heard our entire conversation and stated "that is exactly why my family and left Sprint" More importantly, I highly recommend you review all calls from day one so that you can see how I was and currently being treated. I've experienced a representative using profanity towards me, my face was burned by the iphone4, and another representative stated, "I hope your face is still beautiful", to Sprint overseas representatives stating that I was not allowed to request to speak with a US representative. I want to talk with someone in corporate other than Darsheen's supervisor who continues to make false accusations. There is absolutely no reason for me to falsify my statements as I take notes on every conversation. I have never in my life complained about a service that I am paying for that does not work let alone bring to Sprint's attention what was stated. Not everything that is notated in one's account is the truth. (To say that I call and harass Sprint's representatives is a strong allegation made by Darsheen's supervisor and I look forward to speaking the CEO of Sprint). As for Darsheen's supervisor, stop sending me threating letters via USPS make false accusations and also making (Threats) saying that you will cancel services. What would you cancel my services for? Asking questions about my account and telling the truth? Or for asking you to stop disrespectfully speaking to me? It was honestly embarrassing for my coworker to hear you talk to me as such.

20

Disgusted Sickened Customer ~ PLEASE HEAR ME and HELP
As of Friday, April 12, 2019, I received I called from Sprint 1-800-639-6111 about my formal complaint. After telling my unprofessional services received at Sprint Store, Florence SC on Wednesday, April 10, 2019 requesting my old phone back after updated/trade in getting a new phone. On that same day going to Batteries Bulbs, Florence SC to purchase a battery to transfer my information, I purchased a battery charger instead. Within an hour returning to Sprint, Florence, SC, gave the salesperson the charger to charge the battery of my old phone and stating I would like to get my old phone back due to all my information/texts on it. The salesperson told the store supervisor and she stated “NO” and get her orange and banana and left the store. I waited for the charger to charger the battery and once it was 12%, the salesperson transferred my # contacts and I continued asked another salesperson to receive my old phone back the SAME DAY. The gentleman gave the request to another salesperson. This salesperson got on the phone to call customer services, she said she couldn’t do it she had to call customer service. My husband stated don’t follow them up just call customer services myself. I stated to the salesperson who had my trade in to keep my phone there at her work station. I called (*2) Customer Services and told my disgusted and how I was treated. The Customer Rep handled the problem very professionally, apologized for THEIR serviced toward me, putted me on hold several times as he checked, told me to return to the store tomorrow (Thursday, April 11, 2019) only asked for the Store Manager and they would give me my old phone back. My husband (Retired Veteran) went back to the Sprint Store in Florence on Thursday and the manager told his NO he would NOT be getting that phone back. I called *2 Customer Services on Thursday afternoon again within 24 hours, stated my issue again. I talked with Don for Charette, NC and Customer Service Rep using an ~ 800 number. Again, received different information, However the 800 number was very helpful. Afterward, I went online and filed my complaint, did received a response for Marcelo Claure, Chairman. NOW, today, Friday, April 12, 2019, I talked with a young lady (1-800-639-6111), she was very helpful and understandable for my hurt feeling less than a valuable paying customer. She listened and like all the other customer service rep called the Florence Store. She returned my called and informed me that my phone was sent to the warehouse this morning (Friday). I did become very upset and I used profanity, due to my ongoing request from me since Wednesday and to hear Friday’s morning my old phone and my feeling went to trash, WOW Sprint. Again, I need my OLD LG Phone, please get it back to me, Dr. Susan Williamson. PLEASE SHOW YOU CARE ABOUT YOUR CUSTOMER 100%. I am totally lost for words; I only can say WHY?

20

The absolute trash of all trashy companies and customer service. I have spent hours and hours trying to get them to give me the port in credits they promised and other credits as well. I have been mysteriously “disconnected” multiple times and my phones restricted when I have an “unused credit” that’s greater than my balance due. I hate these scum bags!!!!!!!

20

You have three lines on your account, why is it you call to make a payment and they never add the taxes and fees, they don’t even think of splitting it amongst the 3 lines they expect you to tell them and before you know it you have $180 in taxes and fees you owe. I’m sorry but isn’t that customer service job, to help and guide the customer. Nope they don’t! And when you call the amount is always different from the automated teller. Get it straight sprint your customer service sucks! It’s starting to feel like a rip off!!

20

I have had the worst experience in my life with Sprint I have had cell phones since they weighed 30 pounds and you carry them in a bag over your shoulder I have never ever been deceived or treated the way I was treated in December and in January I went into a store in New Hampshire Merrimack New Hampshire dealt with Louis and I can't remember the other guy's name real tall guy for it started with a v but anyway we talked about what I was looking for now I had had service forever like I said I told him how much I was looking to pay per month and they led me into a deal told me that the phones were free told me that it would be so much per month and it matched what I was looking for and I walked away happy until about two weeks later when I got the bill so I go down to the store where I bought it and there's two people there the place looks pretty bearing and I talked to them about the bill I said we need to get this straightened out and they just gave me a bunch of crap about all this some credits and haven't been applied and blah blah so I said okay I'll be back in a couple days we got to straighten this out I go back in a couple days they are packing the place up there is nothing left I talked to Luis and somebody he was packing the place up with they should all we'll take care of this you'll hear from us by next week so that stores closed now so a week goes by I haven't heard from anyone so I try to contact Lewis that was useless the other kid got fired which I found out through my own sauces and I tried calling customer service to get things straightened out well contact and customer service with this company they shouldn't even call the customer service they should call it answering service cuz that's all it is and all they do is go over a script that they're handed and you get no results you never hear from anybody I am just completely disgusted with my experience I was deceived I think Dave I was supposed to get a free TV I went to register for it it had already been registered for there was some major deception going on and I'm disgusted with this company and it just keeps going on and on and on it is the worst experience I've ever had in my life and I'm 58 years old

20

I have been a customer since 2009. I am going through a hardship and called the cancellation. Department to see if anyone could hell me and two supervisors would not help me with my bill. They said there was nothing they could do. I have always paid my Bill's or have called to set up a pay extension. I am struggling right now and have been honest and they told the representative I was speaking to there was no help to be given to me. I am so upset and I will be looking to move my service to another carrier. Very disappointing since I have been loyal since 2009.

20

The sales girl, Rose, told me 28.50 a month, and $120 for the phone.
Not true! The truth is, 94.00 a month! That includes $55 a month to 'lease' the phone for a year, then I may purchase it for $120.
Your supervisor told me even if I cancel the service, I'm still liable for the $55 a month lease which she says I signed by voice agreement. We can go to court, you can play your recording of the transaction, and I'll play mine.
I'm interested in this as a case ' at law '.
Let me know when our attorneys can talk.

20

My service was suspended although it hasn’t been an entire month since the last payment of 229. I called to see what was wrong since I hadn’t received any notification via text that my service was in danger of being suspended. I just got a new number in January and the guy said they were sending the notification to my old number. He argued that the number still shows active yet I don’t have any device that has that as a number. I’m being demanded to pay 25% of 267 but I informed them that I don’t get paid until the 15th and since I had no clue this was going to happen can they just let me set up the arrangement without paying the 66 dollars. I was simply ignored and reminded again that I had to pay it. I won’t be with this company much longer. The service is as bad as the customer service. Why is my phone service being suspended when it hasn’t even been a month since my last payment? I asked the reps and no one answered me. I’m so tired of this company. It seems you love making your customers miserable. By next month I won’t have to deal with this awful company anymore. This was the final straw

20

My husband and I visited a Sprint store at 1830 E Broadway, Tucson, AZ 85719 in August 2017. We set up a family plan at that time. We had 5 cell phones under my name. Communication regarding overcharging on our account could NEVER be accomplished after numerous attempts. When we established service, we did not sign a contract. We gave sprint our i-phones at that time.My husband turned in his Iphone 5 and got an iphone 6. I chose a Samsung in return for my iphone. We were told by Sprint service reps that as long as we paid 12 months of service we would own the phones we received. After months of poor service with Sprint, with customer service non-existant we decided to change providers. We went with AT&T. We then received envelopes stating we must return our phones to Sprint OR pay $1,100 to Sprint.Today, we went to the store where we got our service asking for someone to remove the penalty of $1,100 as we had fulfilled our obligation to Sprint. I mentioned we were told all we had to do was make 12 payments when we started service with Sprint in 2017. The Sprint service rep NOW says we would have to pay for 18 months to avoid any reimbursement to Sprint. AND, that we would have to go across town to another Sprint "Corporate Store" to get any assistance. We drove across town only to be told they could not help us either!! This is Corporate America just giving people the run around with NO ONE taking responsibility. WE HAVE PAID SPRINT FOR 19 MONTHS BEFORE CLOSING THE ACCOUNT. First we were mislead about the time we'd need to pay monthly (12 months) and today told it should have been 18 months. Again, who's telling the truth?? IN EITHER CASE WE DO NOT OWE SPRINT ANYTHING!! Please check your accounting department acct #994537495 for Terry and Robert Ryan, 2803 E 8th Street, Tucson, AZ 85716 and DELETE THE UNWARRANTED CHARGES SPRINT IS TRYING TO TAKE FROM US. WE WILL NOT PAY FOR SOMETHING WE DO NOT OWE. It is the terrible customer service that lead to our cancellation of Sprint in the first place, and it continues on. Thank you for correcting this erroneous charge of $1,100. Thank you in advance for your assistance.
Should this charge NOT be withdrawn, formal written complaints will be sent to the Arizona Consumer Protection Service, the Federal Communications Commission and the Federal Trade Commission. We will not be intimidated by Sprint like so many others apparently are. Good Evening.

20

Last week Monday (April, 1st 2019) I went to New York City for a 3,5 days sightseeing trip with my daughter. Early evening my phone let me know that i didn't have a SIM Card - tricky, when i rely on my phone away from home (google map, information online, subway plan and still two kids back home who couldn't reach me.
We went to the first Sprint store we could find - on 885 8th Avenue, New York. There I had Adonys Marte helping me - or better, not helping me. He took a look at the phone and said it is too old (IPhone 6s in perfect condition and I never took the SIM card out since I got it). He didn't do anything else than sending me to the closest apple store. And we went there. They checked the phone for an hour just to realize it is totally fine. Now I'm into this for 3 hours, and I planned on doing other things at that time.
The next day we went to the Sprint store at 75 Chambers St, New York, NY 10007 and one of the sales ladies was kind enough to talk to her colleague via computer so I couldn't see or hear what he was supposed to do. He started out helping me but then went back on it after she wrote something down for him and told me it wouldn't work. She told me, the SIM Card will be broken in a couple of days if they put a new one in. And the send me to the next apple store. And again, I'm wasting time with your employee who are not willing to help me at all and we couldn't go through with all our sightseeing plans. And again, we went to the nearest apple store - without the help of the internet since it didn't work.
At the apple store they checked the phone again, put the SIM Card in another phone and it got the same result - the card is brocken, not the phone.
So the next day we went to the first store again. Luckily, we had Geraldo Estevez to assist us and he did an amazing job. After I explained everything, he just took a new SIM card, put all the information on it and we were done in 20 min and my phone was working again.
Adonys Marte was there, too that day. When we entered the store he was talking to another colleague (we were the only costumers at that time). After a while a second costumer came in and Mr. Marte saw that but was now on the phone with his mom, talking about a sweater. When the third costumer came in Mr. Marte left the store to finish his call and the other sprint employee had to rush to finish her lunch to help the other costumer.

Out of three visits to Sprint stores in New York and talking to 4 employees I can only say one - Geraldo Estevez - did a really good job! If I would have met him on our first day I would have had more time to explore New York City with my daughter, I would have been so much happier with the Sprint Service but bc of all the others especially ADONYS MARTE (I asked for there name cards), I could not. For the amount of money I'm paying for the last 3,5 years I thought I earned a good service at any point being in a sprint store.

20

I have been a Sprint customer since 2001. There was a time when Sprint was a company that cared about their customers, however, that time has passed. While Sprint offers deal and free phones to new customers they refuse to help customers who have been loyal for over seventeen years, I guess they figure they have you by the short hairs. That is very, very sad. To add insult to injury I am a U.S. Veteran and a Senior citizen and this is how I'm treated!!!!!!!
Today I have been on the phone for over One Hour and Thirty five min's, by the way, I'm still on hold and counting. How sad is that?

The last Rep I spoke with was going to get a supervisor, however, that was twenty min's ago and the clock is still running. By the way, the last Rep's English was so bad I had a very hard time understanding him.
Sprint has become a less than average provider and they no longer provide quality service.

P. Michael Taulbee.
P.S. No one ever came back on line.

20

Sales manager lied to me and my wife. His lie cost us $1200. When I confronted him he gave every excuse possible. When I said we would be willing to accept half the loss and sprint the other half he said he couldn’t help us. I told him that if we had to suffer the entire loss I would use my union attorney from work to settle this issue. He threw me out of the store with a horrible attitude.

20

I order some phones on March 21,2019 and ups would not deliver were I live my account was charged $188 and some cent I have every day since April 1,2019 I have been able to get service my was not ringing and you could not leave me a voicemail I have called two and three time a day I was dissatisfied with service I have received one of your employees that I need to get a cab to go the ups I home no money I be switch from one person to another one person told I didn’t pay my bill I went holding on the phone one to two hours a day I told I am a loyal customer I would hate to see treat if was loyal I want my account to be credit for the day I have not been to use my phone I very upset the service I have got I was alway told my account could not it the phone on the caller I’d and I ask the lady to talk someone else she said not was else there talk to do would you want to be treated this way I would like to here from someone soon as possible thank you Mazel Tucker 361 290 4745

20

I was enrolled to an international plan fraudulently under the pretense that it was an 6 months free trial. In addition the agent did not disclose that the country I intended to call was not one of the countries with preferred rates. I was charged $120.00 and only given a $60 dollar credit. All the agents were rude specially the last one who I could not understand his English at all. This is horrible service. They should minus starts for this kind of service

20

I spoke with a manager/supervisor over a month ago. When I explained the legal actions that I was planning to take against Sprint, because they put my life at risk by having me go 11 days without cellphone service, because they never unlocked my phone as promised, I also had a debit card from Sprint that did not work, even with Sprint when I tried to pay them with it. He told me "do not worry about the bill" that he was "going to waive my final bill."

I called Sprint (Customer Finance Services) today (4/7/19) (855.696.7423), because I received a "final notice bill" from Sprint this week. I initially spoke with an African-American woman, who had very slow southern linguistics. She told me that my case was "pending." I asked her "how could I be sent a threatening bill, while the bill is pending?" She told me "not to worry about it." I told her "how can I not worry about it, when there appears to be a communications problem within Sprint?" I then asked to speak to a manager/supervisor. She hung up on me. I immediately called Sprint back, ironically, the same individual that I had previously spoke to answered, again, I asked to speak to a manager/supervisor, again she hung up on me. The third time I called back, I spoke to someone different. I asked to speak to a manager/supervisor, this time seeking to include having that manager/supervisor track down the person that hung up on me twice. However, that never happened, because, after waiting on the line for 28 minutes, the phone began to ring, then I got a dial tone, meaning that the manager/supervisor hung up!

To that end, I wasted more than an hour of my day trying to resolve with Sprint. Sprint is so unprofessional, they don't seek to resolve anything. They are going to keep playing games. My attorney has advised me to file complaints with the FCC, FTC and BBB, and not bother wasting my time trying to talk to them.

20

This is to notify you that I am very disappointed with the current services I am getting from your tel company.
Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone. I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem.
Maybe it is because you are unable to improve the service.
I will be shopping for better service connections with other providers.
Thank you, Alex Salazar

20

This is to notify you that I am very disappointed with the current services I am getting from your tel company.
Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone. I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem.
Maybe it is because you are unable to improve the service.
I will be shopping for better service connections with other providers.
Thank you, Alex Salazar 702-806-2423

20

Sprint is charging us money when we had autopay and giving us a hard time about unlocking our phones ... saying they will not unlock them unless we pay on a bill we never had we cancelled the service end of February so they said that payment was for January.. auto pay took the money every 24 th we should have no money to pay ... please contact me about this situation, the representatives have no clue . Every single one of them always told different things and the out sourced ppl could not speak clearly and could not explain exactly what was going on , constantly repeating and saying that’s it and nothing could be done , call me at this number 718-662-1542 I expect someone to get in touch with me because this is outrageous and never had any problem with paying my bills but it became a problem
When one of you’re representative got very nasty on the phone because we refused to stay with sprint !

20

Flat out the worst customer service of any company I've ever dealt with. Overseas call centers, impossible to reach anyone of authority and an endless exercise in frustration. I can't wait to move all of my lines to another carrier. I can't speak badly enough of my experience with this company. From equipment issues to disappearing discounts and escalating phone bills, Sprint is the worst.

20

I have been a Sprint customer for over 5 years and have 4 lines, at the end of March my lease was up, I called Sprint on April 2nd to see what my options were. I wanted to option were there to upgrade the phones and plan. I spoke to Mona in customer retention; she advised that I was eligible for a 300.00 phone credit for each line. We went through the pricing of the phones and plans and was advised that the upgrade fees and activation fees wold be waived. Mona advised me that once the promo was activated I would only have 5 days to make the change. I advised Mona not to activate the promo that I wanted to talk to my wife about it and I would be making a decision on the next couple of days. I called Sprint back on April 3rd with the intention of upgrading the phones and plan. I called and was connected to customer care, I explained the conversation with Mona, he advised me that I need to talk to Telesales and was transferred, but something went wrong and I was disconnected. I called back and spoke to a lady in Telesales she advised that the promo was only good for my main number 614.439.3237. I explained that is not what I was told by Mona on 4/2/19. She advised me that she would contact the retention department to see if she could get the promo for the other 3 lines. I held for over 25 minutes and she never came back to the line, I hung up with the thought that she would call me back since she asked for a callback number in case we got disconnected. (Never received a callback). April 4th called back spoke to a gentleman in customer care, explained again, he advised that he need to transfer me to customer retention, during the transfer process was hung up on. Called back spoke to Lee in Customer retention she advised that she was sorry for the misquote but there was nothing she could do for the other 3 lines concerning the 300.00 promo but she would check to see if there was anything else. Lee did state that there a some type of 60.00 credit. Lee stated that she could try and escalate for the 300.00 promo for the other 3 lines but it would be very highly unlikely that it would happen because it is a targeted promo. I have been very happy with Sprint, I did not want to go though the whole process of changing carriers. It seems that I don't have a choice. But what surprises me the most is that it seems Sprint (and the other carriers) do not care as much about it's existing customers, it seems the best promo's are aimed at trying to get customers to switch from other carriers. It's seems like some type of game. I guess I need to to start playing.

Thank you,

Howard Wears

20

Customer Service is terrible. If I could rate it ZERO stars, I would. The first time I ported a number over it took 45 minutes on the phone to switch from Verizon. To port the second number over, I was on the phone for one hour and 57 minutes. I wish that I was exaggerating. Then, to apply for the prepaid VISA cards, I needed my account number which isn't readily available online. Apparently, it is top secret. I again had to call and it took nearly 15 minutes to be provided my own account number. Absolutely. Crazy. I never should have switched providers.

20

MY SON OPENED AN ACCOUNT OVER A YEAR AGO,NOT WITH A BANK DEBIT CARD...HE LOST HIS JOB AND HAD TROUBLE PAYING HIS BILL...i PAID A FEW BILLS FOR HIM FOR A ONE TIME ONLY....HIS PHONE WAS SHUT OFF,THIS IS ON HIS CREDIT REPORT....4-6 MONTHS LATER SPRINT CHARGED MY DEBIT CARD ALMOST 400 DOLLARS,WHICH I THOUGHT WAS A FRADULENT CHARGE BECAUSE WAS NOT CHARGED FROM OHIO WHERE I LIVE,I REPORTED TO BANK AS FRAUDULENT,WHICH HAS HAPPENED BEFORE WITH ANOTHER CASE,NOT SPRINT,MY BANK GAVE ME THE MONEY BACK...NOW A FEW MONTHS LATER,MY BANK CALLED TO SAY BECAUSE IT WAS USED FOR MY SONS ACCOUNT,THEY,SPRINT WANT THE MONEY BACK AND WILL BE GETTING IT BACK 4/4/2019...I FEEL LIKE THIS IS ILLEGAL,MY CARD DID NOT OPEN THAT ACCOUNT,I SHOULD NOT BE HELD LIABLE....I'M REALLY UPSET AND WOULD LIKE YOU TO CHECK INTO THIS FOR ME.I CALLED SPRINT 3 TIMES TO GET IT RESOLVED,PROBLEMS WITH WORKERS LANGUAGE AND UNDERSTANDING THE ISSUE,WAS TOLD I NEEDED HIS SOCIAL ,PIN NUMBER,ANSWER HIS SECURITY QUESTION,I GOT THAT INFO AND CALLED BACK...NOW I NEED HIS NUMBER OR THEY CANT HELP ME...I NO LONGER KNOW THAT NUMBER.....PLEASE HELP ME.....

20

I closed my account with Sprint and wanted a box sent to me so that I could return my leased phone. Went to 3 different Sprint stores and was told that I had to call and request a return phone box. Called Sprint several times and either the representative could not understand English or asked for a 4 digit pin. I gave them the pin number and was told it wasn't the right one. I have been a Sprint customer for more than 10 years and have watched your customer service deteriorate. I am requesting a return box for my phone because after making payments on this phone for 3 years, I still have a balance due! I am also asking you to remove a charge of $9.99 for a premium service that I never ordered. (Feb. 20, 2019.) Please take care of this as soon as possible. Thank you. I can be reached by phone at 734-377-4420
My cell number: 734-658-6222
Account Number:641370947
Address: Dennis Thompson
1325 Wheel Rd.
Canton, Mi. 48188

20

Beyond words for the incompetence of the company and the employees it hires.
Promised one thing in store to sign up. Once signed up it was a constant battle over the phone and in store to get answers.
No one can do their job and if you try to call you get transferred around with no actual end to the madness they create.
DO NOT USE SPRINT.
Service sucks customer service is lowest of low and it’s just not worth it.

20

I was told several different things and guaranteed things by agents over chat and on the phone, I would like to talk to a supervisor because you guys did not honor your guarantee and that’s something that I can file a lawsuit for, which I am prepared to do

20

when I purchased an upgrade LG phone during the transaction I was never informed that my text messages would not transfer from my old phone if I had been informed of this I would never have made the purchase when I attempted to return the very next day I was told I had to pay a 45 dollar stock fee or to avoid this I would get a return kit in the mail however I was told the accessories which were a case, cover sheets and a charger were not refundable and also would not able to be used in my old phone SO I AM STUCK WITH ITEMS I NEVER WANTED! they said in the complaint dept there was no record of accessories bought when I went back to the Altamonte store I was told it was a third party sprint deals with and there was NOTHING they could do! A DISGRACE I HAVE TO HAVE ITEMS TO A PHONE I NEVER WOULD HAVE PURCHASED IN THE FIRST PLACEnor exchange nor use If I had the proper information from the start I would not have bought the phone I would like sprint to contact this 3rd party and refund me over 50 dollars of these accessories a horrible policy and a horrible experience! I have been a customer since 2016 when I get a new phone IT WONT BE WITH SPRINT! contact me by phone would be appreciated with the phone no on file

20

I've been experiencing signal issues with my Note 8 recently after an android 9 update. I've tried multiple methods for trying to fix this problem but none worked. The tech support rep over the phone suggested I take it into the store and since I was near I stopped in this repair center. Upon arriving I was greeted by a gentleman who listened to my issue and directed me to tech support. There was only one rep available helping a lady with her phone, but I could hear someone having a conversation with them behind a wall the about different topics not of assistance to the lady. The lady left and now I'm still sitting there waiting for assistance. This rep never acknowledged my existence but the person who was behind the wall came out( with a long red winter coat on) and asked if I'd been helped. I told her no, and then the two went on to discuss your policy regarding time off work. They allowed me to sit there until I asked how much longer it would be for assistance. I did confront them about being unprofessional and rude so the guy rep goes on to tell me how he was about to go to lunch anyway...really?! The lady rep who's standing there in basically street clothes doesn't offer any further assistance, not sure she was even tech support or working at the time. I say all of this to let you know I've been with Sprint for a long time and this is once of my worst experience to date. Not only did I receive an update that nobody can fix or has a clue is happening but then to not have confidence in the help offered from your store is a big concern. It's also upsetting that there's no manager in sight to direct these seemingly ill trained employees. This is getting too stressful, I'll focus on other options until I'm offered a real solution if any that won't cost me additional losses.

20

I paid my bill yesterday and my internet speed STILL SUCKS. I have to turn my phone off then on just to get on the freaking I internet which I pay 82.00 a month, about ready to go back to straight talk

20

My son has been on my Sprint account for many years. It was time for him to have his own line and he wanted to keep the same number. I have been trying to do this since December 2018. I was told online that it had to be done in the store. I went in the store and I was told it had to be done online. I called sprint and they told me it had to be done in the store. I gave my son permission to the account and he went in the store and they told him it had to be done online. I went back online and was told it had to be done in the store. I went back in the store and they told me I had to bring my son into the store with me. Today, 3/31/2019 I took my son into the store with me; he is 24 years of age and they told me I had to go online. I called Sprint and they told me my son could not have his own line with the same number. Finally after extreme frustration, I said cancel my account, both lines. They then asked me about my sons phone, if I was going to send it back in. I said I will just pay for it. They charged my credit card for the phone, over $250 and refused to provide me a receipt. They also said my phone account would not be cancelled until the end of the billing cycle. I said that is not right, you just want to charge me a whole month. I filed a complaint with the better business bureau and plan to go to the attorney general's office. Before my boyfriend broke it off with his ex-girlfriend, she was able to get her own account from his account with no issues.

20

Whenever i go into the Sprint store-I know I will be there forever. And I like the gentleman who helped me who was super helpful. However when I came in , I was first was helped by another gentleman and I was handled off like buffalo to Fernando. Fernando was not given the right information about my purchase. Fernando was trying to help but if you are not given the right information-how can you help your customers properly? Because of that the customer service process took much longer than needed. No wonder everyone looked irritated. Employees needs to get trained or it holds everyone up. And it doesnt give the people in charge the right to look at your employee like hes untrained. Maybe hes doesnt know what to do, but maybe no one taught. Maybe he wasnt told my the previous representative.That's the manager's job to teach. Treat employees better and everyone wins
2383 w 24th
ste 140
Yuma, AZ, 85364

thank you to the employee that was trying his best

20

Had a interview today at 4:30pm at the Sprint Call center on 6880 Bermuda Road with a Recruiter Named Deirdre Ross. I had emailed him stating that I would be late due to unforeseen circumstances, did not get a reply or phone call from him. I ordered a uber to take to the location and was waiting for 15 minutes outside, all the doors were locked so I walked around the building and tried all of the doors until I finally saw people walking out a certain door. I walked to the door to open it but it was locked, I emailed the recruiter to let him know that I was outside and still did not get a response via email or phone call. A few minutes later a security guard finally opens the door, he did not even apologize for making me wait and seemed like he was in a mood. I stated to the African american man the I was here for an interview and that I was running late and had notified the recruiter. He then proceeded to talk about me to another employee about me being late while he was walking to the back to get the recruiter. He comes back to tell me that the recruiter sent me an email to reschedule so right there and then I checked and did not receive an email therefore he lied. I seriously expected better treatment from Sprint and their security staff.

20

Hello, I made a payment of 374.00 on 3/11....I was told to call back before the 24th to make a payment arrangement....I was denied it when I called...My services are interrupted and I feel like that's not fair....My bill is very high each month and that's unacceptable.. How can I pay almost four hundred dollors on 3/11 and turn around and make another 400 hundred dollar payment..I told them that I can make a payment on 4/4....it looks like ill be taking my services elsewhere.

20

First I was pasted on hold for over a hour by David which he lied about my bill. Second 210.00 for 2lines yeah horrible 2lines should be 181.00 sprint over change for service that's horrible. And also I had to tell them how to do there job. And I dont work there learn customer service . And stop lying I know math and your math skills are off and I will see how to take you guys to court.

20

I ABSOLUTELY LOATH SPRINT!!! I have nothing but one issue after another with this service since I signed with Sprint. To began with when I got the account the sales people were so busy signing me up for crap that I ended up with so call free items that I’m not being charged for (drive device, which I don’t use at all). I was told I had the free music app and guess what NOPE that’s not included, free Hulu, after two months of calling it finally worked TODAY. I have called and been on hold for OVER AN HOUR until the phone just hangs up. My biggest issue that really really pissed me off is I have called countless times about not wing able to get online while on the phone and TONIGHT is the very first time the agent tells me this is not a future that is available for my phone. First of its 2019 why is something so simple considered a feature? This is a STUPID problem to have. I have NOTHING BUT HORRIBLE experiences with this company!!!! When I asked if there was any options for a better plan, remove any inactive lines, return the stupid drive thing anything I get nothing but passed from one clueless agent to another. I am not happy at all.

FYI ON WHAT PLANET IS IT CUSTOMER SERVICE TO HAVE A MESSAGE THAT GREETS YOUR CUSTOMER WITH “I see you have called several times, there is no need to continue to call, all financial concerns will be meet with the same response.” Even when my call has nothing to do with my bill!!! This stuff is elementary!!! UGGGHHHH

20

My first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager when requesting a manager have come back now for over an hour saying there is no supervisor available and this is what they told me you need to do so it doesn’t matter if you get a customer service representative they’re going to tell you the same thing I just told you you need to go somewhere else. It is absolutely absurd that I have been on the phone for over two hours after Sprint called me this morning and I’ve spoken to six different my first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager One requesting a manager have come back now for over an hour saying there is no supervisor available and this is what they told me you need to do so it doesn’t matter if you get a customer service representative they’re going to tell you the same thing I just told you you need to go somewhere else. It is absolutely absurd that I have been on the phone for over two hours after Sprint called me this morning and I’ve spoken to six different representative Because they did not have the correct address so where I could not verify the address on the account the first representative hung up on me I went online to my sprint account I had called in March 2018 and change the address they did not change the address as they were supposed to they had an address that was over four years old on the account after verifying what address they had on the account I called back explain the entire situation to the next representative he fix the address sent me a couple emails and text regarding information that is not correct on the account my discount still not added to the account for another year when I’ve called him multiple times over the last year about it because they did not have the correct address so where I cannot verify the address on the account the first representative hung up on me I went online to my sprint account I had called in March 2018 and changed the address they did not change the address as they were supposed to they had an address that was over four years old on the account after verifying what address they had on the account I called back explain the entire situation to the next representative he fix the address sent me a couple emails and text regarding information that is not correct on the account my discount still not added to the account for another year when I’ve called in multiple times over the last year about it not being As well as getting transferred to confirm an upgrade a person asking me to verify a code and hanging up on me I called back they told me they can’t help me I need to call teleservice I can call telesales the person tells me I’m not able to upgrade I need to speak to customer care customer care comes on the phone tells telesales that there is no thing in their system preventing me from an upgrade that I am actually eligible for an upgrade and I am requesting a manager telesales gets frustrated and disconnects the customer service representative from a three-way call because she was on the customer side and requesting a supervisor and he refuses to get a supervisor so now I’ve been on hold for over an hour simply waiting for a supervisor The customer service representative has called me back to confirm that the telesales representative disconnected her from our phone call and asked me if I had received a manager yet she has informed me she is well is putting in a complaint that the situation is absolutely uncalled for and absurd and she’ll be calling me back after her break in an hour to see if I have yet to get a manager now I am 10 minutes away from her calling me back and I still do not have a manager the customer representative is still refusing to get me a supervisor or a manager this whole thing started From Sprint calling me telling me they wanted to upgrade my phone because I was eligible for an upgrade now the representative is telling me he cannot upgrade my phone that I am not eligible that the customer service team needs to cancel my lease and then he will upgrade my phone this whole situation is absurd customer service rep from telesales keeps coming back and telling me oh I have an error in my system oh the very first problem he came up with was that my iamb EI address did not match what he had on file so he accused me of returning the phone or swapping the phone this phone was purchased at the Mansfield Massachusetts store and put in service there is never been from Sprint calling me telling me they wanted to upgrade my phone because I was eligible for an upgrade now the representative is telling me he cannot upgrade my phone that I am not eligible that the customer service team needs to cancel my lease and then he will upgrade my phone this whole situation is absurd customer service rep from telesales keeps coming back and telling me oh I have an error in my system oh the very first problem he came up with was that my iamb EI address did not match what he had on file so he accused me of returning the phone or swapping the phone this phone was purchased at the Mansfield Massachusetts store and put in service there is never been a Repair done to the phone the phone is never been swapped out I have never tried to upgrade I’ve had the phone since I purchased it from the store the first reason he gave for not being able to upgrade was the I am EI did not match customer service came back and talk to him they requested a supervisor because the I am EI address they have is the correct one and is the one that is in my phone and then when that situation did not get resolved now it’s his system has an error and will not allow it to upgrade to an a half hours later and it’s my system now has an error you’re not the first one to experience this we cannot upgrade you now you called me to upgrade if your system is having errors you should not been repair done to the phone the phone is never been swapped out I have never tried to upgrade I’ve had the phone since I purchased it from the store the first reason he gave for not being able to upgrade was the I am EI did not match customer service came back and talk to him they requested a supervisor because the I am EI address they have is the correct one and is the one that is in my phone then when that situation did not get resolved now it’s his system has an error and will not allow it to upgrade to an a half hours later and it’s my system now has an error you’re not the first want to experience this we cannot upgrade you now you called me to upgrade if your system is having errors you should not be. Calling people to upgrade their phones going through an entire process now over six hours on the phone with multiple different representatives to not have the problem resolved is absurd it’s poor customer service it reflects on horribly on your company it is absolutely ridiculous

20

someone up an account in my name i found out when i went to a story location i have filled out a fraud packet but there have been nothing done to my account no one have reached out to me nor can i get a hold of the fraud dept i just need to get this issue resolved my contact 405-509-8504

20

Added on a HC SPRINT DRIVE THAT WAS DEFECTIVE .
THEY ALSO TOLD ME IT WAS FREE(IT COST A $127.50) PLUS A MONTHLY FEE OF $5.00+ 16.99.
I BOUGHT IT BACK BECAUSE IT WAS DEFECTIVE. TODAY (03/23/19) I JUST RECEIVED IT YESTERDAY WHEN I PURCHASED MY NEW PHONE NOW THY WANT TO CHARGE ME $45 .00 TO RETURN THIS DEFECTIVE DEVICE.
I WANT A FULL REFUND!
DEFECTIVE DOESN'T REQUIRE A $45.00 FEE & IT WITHIN THE 14 DAYS.
THEY WOULD NOT. WAVE FEE .SEEKING A FULL REFUND!

20

If I could give Sprint a zero star rating I would. Every single month my bill is incorrect. This time I had charges from a tablet that was canceled and I’ve had to call Sprint customer service 7 times since January to get it resolved and it’s still not resolved!!!!! I’m now paying an extra $30 because I just want to cancel my sprint plan. Which I can’t do without paying the bill that has the extra charges still on it so thank you sprint for being absolutely useless and causing me to waste my money!

20

I am very upset with Sprint. I have a contract until June but was never told you can change my plan. So sprint change my plan in January. The people I have talk to tell me my contract has nothing to do with my plan I am very disappointed. My number is 804-986-9207. Looking for a new carrier in June if this is not resolved.

20

I have 4 active phones and 4 active phone lines and I am being charged for 8 phone lines. I am being told I would need to pay over $2000 to get rid of those phone lines that I do not use and that I have no devices for. Customer service has been useless. I am basically screwed. 6 year loyal customer and this is how I get treated. AWFUL CUSTOMER SERVICE and FRAUD.

20

completely misleading the promotion,gave 3 Motorola phones for “free “ that I didn’t need or use, This guy Name Bobby at the Menlo Park mall store, he repeatedly insisted and reassure that was at no cost to me only to start charging me ( whiteout notice) $60 mor a month, i call the company to try to understand what was going on, every person was nice and well mannered until this person Shannon, starts raising her voice and making accusations that I was accusing them of fraud, I never used the word fraud, I used the word “ mislead “ but I guess fraudulent is best,Completely unprofessional and unacceptable to speak to a customer with that attitude when I was not disrespectful in any way or manner when I asked to speak to someone else she hung up the phone on me, I just hope they recorded the call

20

Went to Sprint office in Temple ,tx on General Bruce Dr last Saturday my 83 year old dad needed another flip phone he been with ya for 12 years the guy told us that it would be here wedesday that day came nope call over there they siad Friday that day came nope again so I was talking to the asst manager and after wait all that time she siad that we need to order online which my voice got loud but never siad a bad word so she hung up on me the manager siad he told her to well they took a 1hr to set my dad phone up we left got on highway and I siad let me make a call got on it and it wasn't working keep in mind we leave across town so we had to turn around and go back went in there and it took another HR again but that manager never apologize to us he was very rude

20

I changed 3 phone numbers from AT&T to Sprint approximately 2 months ago. Today Sprint cut off the service. I called and they said I owed them o $447.86. I have received no bills from Sprint. I Paid money to the Sprint store in the Philadelphia Mills Mall. 19154 Zip code. I believed this was to cover front end cost. No bill has been received at my only residence 3707 Genesee Drive. Philadelphia Pa. I also believed that my monthly cost was less than $200 a month for the three phone numbers. 215-964-8244, 215-964-8241 and 267-708-9555. I would loke some help on this as I do not trust the print dealer and would like to resolve the problem ASAP.

Regards

Frank Mc Entee

20

I had poor service with an Iphoe 6S that I payed off back in 2018. I called sprint customer service several times and my problem was never resolved. I made the decision the cancellation my service and go with another provider. Sprint then told me that If I had a new phone I would get better service. I did explain to them that I live on a fixed income and can not afford a new phone. They told me "We would hate to see you go so how about we give you a new phone just pick out the color at the store or we can mail you one?"
I went to the sprint store near me and they game me an iPhone X. They said I would just have to pay the fees to activate it.

A month later (February)get a bill of $107.00 and call customer service. I spoke a supervisor after being on the phone 2.5 hours. Supervisor said he made the adjustments and I would not see theses fees again.
A other month later (March) I get a bill of $175.00 and get my old phone ( I Phone 6s Locked) keep in mind it was payed off back in 2018.

I am calling customer service and keep being put on hold for hours and then get hung up on after I'm being told " Pay your $175 and we will unlock all the devices even the ones that you have payed for in full.

Please Help
mhuizar2@gmail.com

20

I bought a phone back in November as part of a promotion we were supposed to get a tv with the phone but we never got the tv

20

Hi

My name is Nichole, I been with sprint for a while now and I attempted to cancel my second line on more occasion my son lost his phone I put phone on stand by and when I could not locate I advised on more than one occasion to cancel line I always seem to get a person with a very heavy accent and they always or never help me almost 2years ago I been getting Charged over $200.00 for almost 2years for 1phone line and a standby line that I have asked to have disabled . I need some help ASAp and a credit to my account I am disabled and I feel taken advantage of . I can be reached at 773 454-0090

20

Have tried to cancel and unlock two phones you guys keep ignoring me. I will not make a payment until it’s done and I will be contacting the BBB

20

I have been with sprint for over 19 years. I have never had a bad experience until today on March 08, 2019. I come in and of course they do the hello welcome to sprint intro. However, Leslie Lopez approaches me and does not ask what brought me into the store today and what I wanted to do. So, I told her I came in to do an upgrade on my iPhone X. And that I wanted the XS Max that has the same GB. Well she did not go check to see if they have that phone in stock. She snatches my phone and starts to take everything off and try to reset my phone before even to find out if they had the phone available. Then I kept bouncing back to one computer to another computer. Terrible customer service. Then I took back my phone so that she can go check to see if they had the phone that I wanted before I started to do anything with my current phone. Terrible experience. It was to the point that I will travel afar to another sprint store where they appreciate my business. I hope that when I go in again to buy another device that I do not experience that again. Total unprofessionalism and zero customer service. 1795 330 Mary Esther BLVD STE A, Mary Esther, Florida 32547 receipt #20990012046

20

VERY dissappointed in the way our service with Sprint was handled. The representative that I spoke with originally to see if it would be worthwhile to switch from Verizon, assured me that our service for two lines with unlimited calls, data and texts would be approximately $147.50/month. Our first bill was $332.37! I was given a Sprint Drive (that I didn't ask for) which required another line (an additional charge) that I didn't ask for either. We were charged 4 activation fees at $30 each. The assistance we got with activating our new phones with Sprint was pitiful. Noone could tell us how to move our apps from our old Iphones to our new ones. WE had to figure out how to do that ourselves. I asked that the activation fees be removed from our bill since the tech support for activation was not sufficient. But Sprint is still charging for two activation fees. Was on the phone for about 2 hours trying to work out the activation. two tech supports hung up on me when I politely told them that I was having a hard time understanding them.
The folks in the Sprint store were helpful with returning our old Iphone for the buy back, which the tech support on the phone never instructed us on.
I am so disgusted and frustrated. something that should have been simple to do has turned out to be a nightmare.Just spent 2 hours on the phone with customer service to try to resolve the bill. Had to DEMAND to speak with a supervisor who has escalated my complaint.

20

Case # 233559314 Store: Rockaway New Jersey Phone: 862-437-1238 Manager Adam Sales person Evan
Sprint has made my life a living hell due to incompetence of employee.Tried to file complaint. Called 3 x's put on hold hung up on! On 11/20/18 went to Sprint to obtain phone mine broke. Apparently there was a glitch in system concerning phone took 3 hrs to transfer info to new phone lost contacts! Everything was fine til later that evening phone did not work went back given new phone later glitch in system was given another phone. Next morning same thing, phone not working! This was Thanksgiving eve. Went to store, could not fix problem. Total 8 plus hours. Returned phoned told fees would be waved and would receive credit on my 11/8 payment. On 2/14 260 taken from my bank account Sprint stating did not return phone.Proof sent of returned phone by manager Adam. However only 194.00 was deposited back was told 260.40 would be put back per conversation on 3/1/19 at 11:24 am to card ending in 2382. With all grief caused by incompetent workers Sprint has audacity to charge me added fees This is sickening!!! A multi million co such as Sprint withholding 66.00? In good faith i hope you will deposit remaining 66.00 back in my. If not will contact media explaining how Sprint screws over mother who is grieving loss of her child and their bad business practices!! DONE!!!

20

I have trying to exiting my payment for my bill until fri March the 8 I just paid ex amount of dollars couple woks ago and they refuse to reset my bill on my pay wk and I need talk to someone from office customer service reps are awe full at 864 363 3211

20

My problem is that for 11 days I have been trying to get service on my home phone which is my primary phone. Sprint provides the home service through Phone Connect. This service requires a modem from Sprint which looks like a computer modem but has a small antenna. It has three lights on the front for signal mode and power when it is working. I have been a customer of Sprint since the year 2000 and have had Phone Connect since 2012. My modem ceased working 11 days ago since that time I have spent hours and hours and hours on my cell phone and computer corresponding with agents, techs, and chat lines. I was promised at least three callbacks which never happened. I was promised a new modem to arrive on February 21 which never happened. I have asked to speak to supervisors on at least three occasions which never happened. I have sent multiple emails to the executive offices and still do not have home phone service. My home phone is where I receive calls from friends, family, doctors, and other service providers. My cell phone is used only for texting, when I am traveling, and to check emails or Facebook. I do not have unlimited minutes on my cell phone. I have probably spent a total of 16 hours either on hold or speaking to Sprint representative in the last 11 days. My frustration is in immense at this point and Sprint is VERY close to losing an excellent customer. I searched at least five phone numbers for corporate headquarters, some of which are no longer in use, and some of which cannot be dialed from my area. The support people I have spoken with have gone over the same things with me over and over. None have been able to solve the problem. I have spoken to people in the Philippines, Dominica, Asia Pacific and everywhere except the corporate offices which seems to be the only place where this problem will be solved if at all. The last supervisor I spoke to today told me that an executive complaint had been opened but then closed when I was supposedly mailed a new modem. The supervisor I spoke to on Tuesday told me the order had never been placed for a new modem. Sprint needs to seriously upgrade it’s training for agents and techs. They need to take customer service seriously or they will lose more long time good customers. During my research I also saw complaints from others who like me had been long time customers but he could not get customer service support in a timely manner. I would appreciate at this point any help I could get to get my home phone (856-228-6075) in service again.
Lynn King

20

I cannot use my phone as I have used the same pin number for years and a factory reset is not acceptable, due to having photos of friends no longer alive plus several pets. Also having approximately one thousand contacts and being able to use my phone for about 2 /1/2 months I have not had the use of my phone. I have been paying my bill since day one, and never missed or been late EVER. I am willing to work for a peasefull solution, to reset my pin number and repair the the ear piece on this phone that never worked CORRECTLY (VERY FAINTLY) from the beginning. I did not receive accessories for my phone such as ear buds or Sim Card tool. my wife's phone works OK and her phone home page is completely different set up then my phone. I believe that i got a used phone because they should be alike and not require my to use a speaker phone and everyone in hearing distance get to hear both sides of a conversation. My hope is that we can work on solving this problem so that every one is satisfied.

Please call me at (765) 765-6815 or (765) 721-0464 wife's mobile phone in case I am not available.

20

Visited the Sprint store on Ford Road, Canton, Michigan 48187 several times for the same reason. Each time , I was treated rudely by the young, white tall employee male with a man bun. He refused to help me transfer my phone to another account and when asked a question, he would roll his eyes and smirk. He asked me why, i didn't buy the cell phone from him. This store is a waste! Corporate needs to either fire their rude, condescending employees or close this store. I had to go to a Sprint store three towns over to get help!

20

Sprint is the worst carrier i have ever experienced!! $200 dollar service and the customer gets 10 cents worth of that service. Buy a phone that costs almost $1000 and can't get the great experience of using it cause service only works 10% of the time. I have made a call to Better Business Bureau and filed a complaint with them. Sick of being ripped off by these kmart blue light special people!!! I had an emergency the other day and because i could not get no signal to text or call, I could not reach anybody. (mind you the guy standing near me had great signal of course he did not have sprint). However don't pay your sorry ass service bill and they shut your phone off. SUPER UNPROFESSIONAL BUSINESS!! I will continue to make as many calls to BBB aI feel necessary.

20

I had been a sprint customer for many many years since 2002 til the end of 2018. We were having issues with sprint and were very disrespected and we chose to go with T-Mobile and we PAID OFF all 6 phone lines to get out of being with sprint. My daughters phone has NOT been working since before Dec 2018 and she was covered though ASURION. we recently contacted then and they re-issued her a 2nd phone but have yet to been able to unlock her phone!!!!!My husband and I have done the chat with multiple people we have contacted sprint customer service many times and even after they say it will be 24-72 hours of the phone being unlocked if has yet to happen. Friday my husband was told we had to go to a corporate office and have them do it. So we did but then there they said they do not unlock phones! So we refused to leave the store until they spoke to someone at the international sprint and so we get told once again that to wait 24-72 hrs and that would be it! It still hasn't happened! My daughters phone is the one not working and I need to get a hold of her and she is going out of town Friday the 15th and yet this is an ongoing issue for months now! I was with you guys for so many years and I/We just want to be done with dealing with all of this non sense getting the run around by everyone and getting nothing done what so ever! Please let me know who can possibly help me ASAP!!!!!!!!!!!
Teresa Garcia Espinoza-210-387-1315

20

Lack of knowledge and poor customer service skill. Called in December 2018 to cancel all five lines and spoke with Shawn Smith cancellation dept. He said he cancelled all lines and I don't have any outstanding balance on my account. I checked my credit card statement online last Jan. 24 and saw a $54.81 charged from Sprint which I never authorized since I already cancelled all lines back in Dec 2018. I called Jan. 24, 2019 and spoke with Margaret said the 5th line was active and was never cancelled. She transferred me to cancellation dept again and spoke to Jonel and I asked him to cancel the 5th line. He transferred me again to Sky from finance dept. about the $54.81 charge and she said she submitted a request to remove that charged on my credit card. She said it will take 3 to 5 business days for the refund to show up on my credit card. Called back again on Jan.28 about the refund not showing up on my credit card and I spoke with Perry he said they are still processing the refund and wait 5 more days. Called in again on Feb. 4 and spoke with Meg and she said the credit was submitted Jan. 29 and was just approved Feb. 4.
Assured me one more time that the credit will go back on my credit card within 3 to 5 business days. Called in today Feb. 13 and spoke with Pinky and she is saying that my refund was just appoved last Feb. 11 and will get it by check thru mail. What is going on? Apparently customer representative doesn't even know the right procedures for refund. They gave me a run around telling me it will go back on my credit card and the last person was telling me a different story. If they have told me in the first place that I will get my refund via check and will take forever to get it, they should have been straight forward with me the first time I spoke with them. They wasted so much of time everytime I call for just a $50.00 credit which I'm having a hard time getting it from Sprint. Please give me back my money I'm on a fixed budget.

20

I have had several issues with the Sprint Samsung S8 that I purchased from Sprint in May 2018. I have been to the Sprint store three times regarding the mic not working and the phone powering itself down randomly. The Sprint service center replaced the battery and changed my back cover from silver to black - unbeknownst to me. I went to another service center because the common comment at the Lenox location is the store's solution is "Buy the Samsung 9!" and even though they offered to send the phone off for repairs, they did not have a loaner phone for me to use. The second location fixed the mic but the phone still shuts down. Now I am on my 4th visit. Why? I decided to contact Samsung since the phone is supposedly under warranty. I was told they (Samsung) could not work on my phone because of the different color of the back and that the battery had been replaced. My warranty is VOIDED with Samsung so I was advised to go back to Sprint. I was told by Sprint's customer service if I want a new devise I'd need to pay the insurance deductible and work out the payment issue with the service technician company they use inside the store. I spoke with the store at Lenox (who caused my issue with Samsung) regarding my issue and was told if they can't replicate the issue, then there's not much they can do other than shipping it off for further analysis. When I asked for a loaner phone, I was told, it's first come first serve even if I have an appointment that states there's a matter where my phone may need to be shipped off. How is this fair or good customer service from Sprint or Samsung? UNACCEPTABLE. I have insurance, the Otterbox, and have not physically damaged my phone yet they or Sprint won't replace my device without charge.

Now, I am at the 2nd location, once again hoping for a resolution for a phone that was purchased less than 1 year ago.

20

I closed my sprint cell account less than a year ago. While at the sprint store, the representative working with me informed me that I owned my phones and that I did not have to surrender phone. After I closed my account at the store, I called sprint and asked if I needed to do anything else to complete the closure of my account. I was informed that the closure was complete and that I had a zero balance.

20

Speaking with the "customer service" reps are ridiculous! I was transferred 3x to a different rep and they each told me a different excuse why they couldn't help me. I was charged for an activation fee and my phone was never activated! I thought i settled it last month but apparently they refunded because they wanted to "keep" me....how do you keep someone when they weren't a customer in the first place? Also, these customer service reps really need to take a customer service class! I asked for a name and JOY snapped at me as to why I couldn't hear. Very rude and rushing to get me off the phone. I don't recommend Sprint at all!!!!

20

We cancelled one of my phone lines in January the day after our contract ended which is when we were told to come in. We went into the store on veterans near williams in Louisiana. It is my undestanding that the line was closed by the vendor did not cancel the service and now I am being held responsible for the payment of this bill for a phone and line I don't have that was closed and supposed to be cancelled. and I was also told that in 6 months the other 2 phones I have could be purchased but I am told as of today that they can not.
I am not an employee of SPRINT and feel that as long as I have been a paying customer I should be able to get better service than this.
I have been disconnected 4 times, put on hold for forever, then given a bogus sales number to contact for assistance. I'm switching

20

Wifi will not stay connected. Connected to chat, I have. Extreme difficulty typing due to rheumatoid arthritis. He or she kept giving me the same directions and it just wadnt working. So I tetminated the call. I looked at settings and figured out what the tech was telling me. I tried to reconnect but they arent answering. I tried every telephone # and .com site that I coould find. To no avail. Why tge heck cant you put a human on night shift tech support??? I think that I will start looking for an alternative phone carrier. I am so fed up with having no one who will help me when I need the assistance!!
Deb Blancett 314-479-6930

20

I went to the 135 W Highland Rd, Highland, MI 48357 store to upgrade my phone on 2/2/19, which was my first mistake because I normally go to the Novi MI store which is always nice, helpful and fast. But at the Highland store I was told if we change our # we could upgrade 2 phones and get BOGO free on the lease. After 2 hours "Jackie" rushed us out of the building before updating both new phones and sent us home with the old phone and new phone to "finish ourselves" and then we would have to come back the next day, because she had to pick up her kids which I totally understand but the phones should have been completed first. We went back the next day and after another hour the new phone was finally updated and they took possession of the old phone. The manager LaMar was so rude and had no idea what he was doing and kept telling us that we would have to deal with Jackie because he doesn't know what we talked about!!! As a MANAGER shouldn't you know how to run your business? We then checked the bill and noticed that not only were we not given the BOGO on the bill but we were still being charged for one of the phones we turned in. It is now 2/8/19 and We had to call Sprint customer service who after having us on the phone for an hour finally told us that there was nothing they could do for us over the phone and that we would have to go BACK to the original store we were at to have them fix it, because they didn't have proof we turned the old phone in! ARE YOU SERIOUS?? So we go back to the store and the Manager LAMAR tells us that he is "dealing with another customer and doesn't have time to help us and that we have to wait for Jackie to come in to work to help us!!! The customer Lamar was dealing with was having the SAME issue!! He was so nice to the other customer but when he finally had time to talk to us he was inexplicably rude. Clearly it is all about making a sale so they can get commission but nothing about keeping the customer happy so they stay with Sprint. I have been a customer of Sprints since 1997 and I stay, even though the phone connection coverage is awful, I stay because and Sprint always helps me and treats me great. because I have NEVER been treated poorly This is beyond AWFUL. This is why people switch carriers! I have never once had to file a complaint or ever been mad enough to file a complaint!!!

20

I cancelled my Sprint account because of the inadequate customer service and misleading sales. I was a new customer and only switched over to Sprint for the $15 month special they were having. After several months, I inquired about a hot spot to connect to wi-fi while I was at work. I was assured that it would be less than $50 a month and I had 14 days to return it if it was not what I expected. I called on day 13 to ask how to return the item. Conveniently I was transferred several times and not one person even supervisors could tell me how to return the hot spot. This continued until my 14 days were over then they had NO PROBLEM telling me that the 14 days were over. I have yet to get information on how to return the device. I am not happy with customer service at all. This was misleading and unethical in my opinion. I am more than happy to return the device. It is just yet here in my office.
I would not recommend Sprint to any one!

20

Around October 26, 2019 my daughter and I changed mobile phone services. We changed services due to poor reception with Sprint service after we lived from one state to another.
We notified Sprint that we needed to cancel service the day that we signed up with a new cellular company.
We were informed by Sprint that we could not stop services until the end of Sprint’s current billing cycle. I informed Sprint that I would not pay for services after 10/26/18, the date we notified Sprint we had obtained new cellular service.
Sprint mailed us return boxes so we could send back our I-phones that we had through the I-phone forever program. We placed my daughters phone and my phone in individual boxes provided by Sprint.
I took the two boxes to UPS. I took pictures of the front and back of each boxes the morning I delivered the I-phones in boxes to UPS.
UPS scanned the boxes in their system, provided me with a receipt and two barcode stickers to prove we returned the devices.
I phoned Sprint after we received a bill in the mail stating we owed money for both phones.
Sprint voiced they only received one of the phones.
I phoned UPS to verify status if the phones returned. UPS voiced that one phone was delivered to Sprint and the other phone was marked as damaged.
UPS also voiced that UPS was going to reimburse Sprint for the second phone as it was damaged under UPS care. UPS
also told me that they could no longer talk to me because I was no longer their customer and Sprint was their customer.
I phoned Sprint to notify them of the entire content of my conversation with UPS. Sprint said that this issue should be resolved before the next bills came out.
We just received another bill from sprint stating we owed Sprint for the damaged phone. We also received a letter from a collection agency to whom Sprint turned the bill over to.
We do not owe Sprint. UPS needs to correct this issue. Sprint needs to clear this bill from the collection agency and make sure that my credit has not been affected.

20

Awful customer service lie to you and I have a signed paper from the store and it has 1 price and my bill has another. Talking to those people is like talking to a wall and a 3 year old understands more. Please do not use SPRINT

20

Terrible service!!!! I've called and emailed multiple times with no results. I've fulfilled my obligation of the contract to date; paid monthly statements, sent Sprint our 3 old iPhones when we enrolled in leasing program to receive a credit for over $300. Sprint stated they never received the phones. I provided a receipt of delivery. They said they found them in their warehouse and not sure why my account wasn't updated or credited. Started service August 2018, now January 2019, still no credit and they don't know why. I have a job that requires me to use my phone 24/7, calls drop ALL THE TIME. Our other 2 lines have the exact same issues, doesn't matter where we are, we never have good reception.

I'm on the phone with them right now, 1/28/19 5:05 PM EST, now 5:42 PM, asking for the shipping receipt of the old iPhones. Proper notes are not kept on customer account. He (Dave) states that if I cancel my lease I'll be subject to cancellation fees because of the lease agreement I signed. I signed an agreement that I would fulfill BUT Sprint is not fulfilling their part of the agreement; actual mobile service and credit of previous phones. I want reimbursed for the iPhones I sent Sprint and I want to go back to AT&T where I had reliable service and wish I had never left.

Respectfully,
Frustrated & Dissatisfied Customer aka Tracie Arocha

20

I went today to sprint repair center in Bronx to get my phone screens fixt. Paid $125 for it. Asking for bill was told that I will be notified by email. I didn't. Please check did my payment went thru. I don't want to be robbed by unhonest employees. Thank you.

20

A fraudulent Sprint account was attempted to be set up in my name. Thisnis still showing up on my credit reports. I have asked this to be removed and it has yet to be removed. Sprint I refusing to cooperate with the police investigation in releasing the location of where the account was opened. The encounters with their fraud department, legal department, call center, and management have been extremely unprofessional. The company is intentionally trying to avoid contact with me and is refusing to cooperate with the investigation. This is the worst company ever!

20

Sprint is the worse customer service I have ever experienced. I signed up with Sprint on 28 Aug 2018 because the representative chased me down to parking lot, and told me they have the best promotion for Military, with $300 gift card for accessories, and best Military plan. So I felt for it, and now I'm stuck with Sprint (not good). It took me multiple times, about 4 hours every time to address the issue that I have without any resolution, time I spent to fix my issues is very frustrating, and sucks to be with Sprint transferring from AT&T. Until now, today is 01 January 2019. I'm still asking for what they have promised me when I signed for my $300 gift card, and only thing they can offer is half of it so I did not accept it. This is the reason why I'm writing this survey. I will not recommend Sprint to any of my Soldiers, my co workers, and people I know. If I don't get the resolution of what they promised me, I will use the Social Media, and address my concerns.

20

Trying to get my upgrade has been the worst pain in the butt ever. I first started by calling a corperate office and discussing my options over the phone. After finding out they would not ship my upgrade to me, i went into store number 1, on 71st and lewis and they treated me like i was a burden. Like i didn't just walk three miles to their store because i don't have a car. The lady who "helped" me said that her "computer wouldn't let her" complete the process. After a 30 second staring contest i realized that was all she had to say and she could be of no further help. 2 bus transferrs and a short mile walk later i end up at store 2. On 41st and yale. They were much more friendly and i was happy to spend AN HOUR with them trying to complete my upgrade. THEY ASSURED ME THAT MY IPAD WOULD COME WITH INSURANCE. INCLUDING THEFT COVERAGE. THATS THE WHOLE REASON I WENT WITH AN EXPENSIVE DEVICE. I was very excited after i started opening it up and looking at it in store. I decided to get the stylus and the keyboard with it, which took another 30 minutes. When i finally had it all, we started to assemble the ipad w stylus and keyboard, only to find they didnt fit. I had been sold the wrong stylus and keyboard with my ipad. No HUGE deal right? Wrong. They did not have the stylus and keyboard for my ipad, NOR did they have the IPAD that the stylus and keyboard matched. So, refund in hand i had to walk away with about half of what i had wanted after SO MUCH HASSLE. LUCKILY I HAD INSURANCE!

Two days later, i got in a hurry at school and tipped my tablet to the ground. Smashed the screen pretty bad in the corner and split down the middle. My fault entirely. But luckily i had insurance.

I called the sprint store and asked what i needed to do. They said that i needed to go to an apple store. Cool, theres only one in town and itll take me 3 busses and an hour and a half to get there. I arrive, put my name on a list, and they say they will text me when ready. An hour later i get the text, head down to the apple store, where i wait another 30 minutes to be seen. After i spoke w an apple tech, without even looking at the device, he said that it should be covered under sprint.
This is where i start to get upset. I dont care who covers it. I dont care where i have to go, but i was promised next day replacement with my insurance. I called the sprint store while inside the apple store and had the two employees talk over the phone.
After a 4 minute converstation, i was told that i needed to head to a sprint store. So i walk three blocks in freezing rain (no car btw) to the store NUMBER 3 on 71st and garnett and ask them what i need to do. The first phrase out of his mouth was "apple store" and i said "no. They sent me here"
I was then informed that sprint does not fix devices in store. That i would have to fill out paperwork, proof of purchace, id and a small deductible. I was under the verbal impression that the deductable would only be about 25-50 bucks, which i could expect. Every good insurance uses a deductable, but why paperwork? Why proof of purchace? WHY OFFER NEXT DAY REPLACEMENT IF YOU DON'T FIX THE PRODUCT IN STORE?
FINE FINE FINE. I'm on the verge of tears and the man is kind enough to fill out most of the paperwork for me, reprint my receipt and get me an email conformation.
I open the email and the THIRD PARTY WEBSITE says itll be 200 BUCKS to fix the screen and 3-5 DELIVERY. I COULD GO TO A THIRD PARTY MYSELF AND PAY THAT PRICE AND WALK OUT IN HOURS. WHAT IS THE POINT OF INSURANCE?
Im beyond upset. I feel like i have been SEVERELY taken advantage of. I no longer even want the ipad on my plan. At least i should NOT have to continue to pay for insurance. I do not want to pay such an extreme price for something i can't even get fixed.

20

I'm hoping that you may be able to help me. I feel helpless with a problem that was resolved by your escalation team. Sprint Escalation team had it set up for me to return my unused Ipad g6 because of the nature of the order and miscommunication. I was supposed to have received a return pack for this and still have not. Meanwhile I get charged every month for this item when it is approved to be stop being charged as soon as it is returned. Now I have contacted customer service multiple times and spoke to a couple managers about this problem to confirm my address and get this return packet. Sounds like even customer service managers are unable to communicate with the Escalation team. They are like ghost. Can you please help me with this or get me in contact with someone with enough pull to get back in touch with the Escalation team.

Thank you for your time.

Stanley Dowell

20

I bought our phone and plan from 3902 Koehler St Ste 200 Houston, TX 77007, on August 2018, Assistant manager Lee came to helped us and we agreed to following opting, My phone LG G7: 12$/ per month lease and my husband motorola 8$/ month lease. However after one month they were charging me 33$/month instead of 12 dollar. From last August to now I made numerous call to customer service and that sprint store but nothing happened. Even that assistant manager LEE blame me for his mistake. "He said I entered wrong information why did you agreed to that" I said if you think you made mistake why can't you fixed it but reluctantly denied any help and tossed me to customer service where multiple agents try to tossed me to " Lee" again until finally last person in customer service helped me and he said it will be fixed bu I don not trust them. They say something but do opposite. IT WAS MY BIGGEST MISTAKE TO SWTICH FROM AT&T

20

Debit card charged $2243.95 my account overdraft and fraud team told me money would be in my acc so far nothing

20

I changed my service from Verizon to Sprint back in August of 2018. I was quoted a price of $104 a month on two phones. I was told that I would be getting a $250.00 rebate but had to spend it on Sprint products. I then was walked around the store to pick out cases and ear plugs that I didn't want or need to add up to$250.00. Now, more than 4 months later, I have been paying $155.00 a month because you're charging me monthly for the cases ear buds and I have never received the $250.00 rebate that I was promised. I called the store on numerous occasions and was told to wait for my rebate , that they were way behind on the rebate program. I am done waiting and really need someone to fix this now. Please contact me at my email address or phone at 203-530-5104. Thanks, Joel Coppola

20

I have been dealing with issues with Sprint for a while. They always seem to be caused by a Sprint store associate but then find that no matter who I speak to, no one will help resolve. The 1st being when my son's phone died suddenly, which was because of an issue with the phone itself, it apparently had been recalled and pulled from shelves because of this, but I had not received any communications on that recall and to get it replaced was an absolute mess. Every single Sprint employee I spoke to wanted me to pay a couple hundred dollars to have his phone replaced (which I had the best insurance offered at the time, on it). After spending from morning until quite late in the evening trying to get it resolved, FINALLY a supervisor of customer accounts helped me, which he even said he couldn't believe no one would help! The store associates were less than happy to help me with getting the new phone, and when activating it and doing all it is they do, they had our phones on the wrong lines, I couldn't send out text messages, they would come from his number and he couldn't receive calls. Got that fixed but had to deal with the phones being on wrong lines on Sprint's end. If my Samsung Galaxy s7 got scanned, it would show up as a Samsung Galaxy s6. To resolve the whole thing, I opened a new phone line for my son with his new phone, and closed his old line. Now to current issue...the MAIN issue I am still trying to get resolved (if you are still reading this). My line was still showing the wrong phone, so I opened a new line for my new phone. The problem is, I did it in a sprint store. I was VERY clear that I intended to close my old line when I was able to update everyone I needed to update. I was VERY clear I did not want additional lines, when she was persistently pushy in trying to get me to buy an Ipad as well. After being in the Sprint store for over an hour, She FINALLY had the new line open and new phone activated. I thought she was new and that was why it took so long, and told her I would set the phone up on my own. She handed me a bag with 2 additional cheapie phones and stated due to my longtime loyalty to Sprint and "upgrading" my phone, Sprint was offering these 2 additional moto phones at no charge to me. It was a few weeks later, when I called to close my old line, that I found out she 1. changed my phone plan (without my consent or knowledge) and 2. opened TWO ADDITIONAL lines for these 2 promotional phones. Again, without my consent and knowledge. In fact, against my wishes that I stated to her. But because I was past the 14 day period, the store manager said sorry not sorry, nothing we can do. I get mixed communications and the run around when I call the customer accounts services. They will express how much what happened "sucks" and is not how sprint does business, but then at the end, I get a sorry not sorry. Either keep the lines and suck it up or pay about $300.00 to cancel the lines.
I do NOT understand why I am having to pay for what one of the Sprint employees did. I was clear with my communications, and she still did whatever she felt like doing with my account to help her commission check, no doubt. It was extremely unethical and I refuse to pay any amount of money towards the phones and lines that I did NOT authorize. I have been a Sprint customer for a long time, but can not continue if this is acceptable by Sprint's standards. I am so disappointed.

20

Dear Sirs,
My Name is Mikhail Shenouda
Account Number: 252479301 (for Phone #: 714-609-1126 and 714-609-1130)
I would like to inform you that on September 25, 2018, We purchased 2 new phones S9 from Sprint Balboa and switched our Phone numbers to be through Sprint instead of Metro PCS, Name of person in charge at Sprint was “ALEC”, and his offer which he wrote by his hand writing on Sprint Card under his name as follows: (for your information we are still keeping this card with us, in case you wish to see it and we enclosed herewith copy of said card):
1- Waive of $30x2 activation fee per line.
2- W/AAA give $200 Visa and Pay next renewal.
3- $200 Visa Card for switching.
Verbally, He confirmed the following:
a) we can get the Visa Cards for above 2- and 3- within 6 to 8 weeks.
b) Eighteen monthly payment, 1st monthly payment will be higher but later on the monthly payment will be almost $107. At the end we should pay about $198 for each phone.
C) He added, If you find that Sprint mention some higher charge or fees in internet document please don’t care.
Meanwhile, at that time, he entered inside the store and informed that his boss confirmed above offer to us.
Based on above offer, we purchased the two S9 and switched to Sprint.
After passing of 2 months we started to investigate the matter with both Sprint store Balboa and Sprint on line and found that for above item (2-) Sprint on line was proceeding for approval, but for item (3- $200 Visa Card for switching) Balboa store “Ms. Stephanie” said she Knows nothing about it because she was working in another place at that time, and the person in charge “ALEC” already transferred to another Sprint store. She said she will send e-mail to “ALEC”. Later on, she informed that “ALEC” say no or denied his offer for the $200 Visa card for switching, and she has nothing to do for us. So far, now, we are in January and feel that there was a kink of bluffing from Mr. Alec in order to sell the two phones.
We cannot believe that Sprint can accept this way, so please kindly study and try solve it. Thanks
Sincerely,
Mikhail Shenouda

20

I first signed up for sprint Nov 2018 within one week of my new service, I was having problems. My bill came out 40.00 more a month than promised. I called dec 5 and was told my problems would be escalated to management. I called the day after Christmas to be told the manager had seen the acct but wasn't working it. I asked for the managers name but was told they dont give that info. I have pics of the pricing that was promised to me but again I as i asked to have the problem to be escalated only to be ignored.

20

5 days, so far. 16 actual hours on the phone, in the store or on line, so far. Still only have 4 out of 5 phones ported from AT&T to Sprint. I was on line tonight for 45 minutes and on the phone with customer "service" (SERVICE? You would get better service from the patients at an insane asylum than from the lying bunch of brain dead Jack Asses at Sprint!) for 1 hour and 53 minutes, just trying to add my 19 year old son on my account as an authorized user. I was told by a supervisor (VINCE), right before he hung up on me, (and he didn't call me back like he assured me he would if we got disconnected) that it could only be done on-line. I spent 45 minutes, before talking to the liar Vince, on-line with the third guy I talked to (Joe, from tech support) trying to get it done on-line together and it couldn't be done so he transferred me to another guy who hung up on me after a very little while of trying to "help" me.
In all I spoke with 7 people on the customer "service" line tonight, starting at 7:00pm. I had to call back 3 times after the initial call. Three of the seven people I spoke with hung up on me. All initially assured me that they would be able to accomplish what ever I needed done. I should've stayed with AT&T. What are the chances of dealing with 7 idiots in a row with a companies customer "service"? With Sprint... 100%! The great thing is, I'm a disabled fire fighter and stay home now with plenty of time to find site after site to complain about Sprint customer "service"

20

I was missed lead about my bill lease plan end it December 30 I called to speak to a representative and I was told by your employee Abby Employee number171 that my new plan would be 124.23 since then I’ve been quoted a different amount which is way too much

20

I have been with Sprint for about a year and a half and have ran into one issue after other due to negligence of Sprint employees and instead if employees being held accountable it cists me more money and frustration.
I have 4 lines. When I switched carriers initially, 2phones were not jn stock and had to ordered, one wasn't available, so only 1 line was converted over. We had to pay activation on that 1line, then when phones came in for other 2 lines they sat in store after we kept calling on due date and were told they were not there... We then had to pay for activating those 2 lines and the phone that wasn't available that we turned in for credit from other carrier was taken but we never received the transfer credit on a practically new phone because they said the phones did not match when I initially told the REp that the original phone was a replacement phone. And here recently that same phone line we had to pay an add'l activation fee because Sprint/Asurion canceled my 4th line when we kept calling to get phone activated..... We should NOT have had to pay an add'l activation but should have been notified and issue could have been resolved..... Today on this same line I found out line was setup on a total different plan than my other 3 lines..... Like I said one mistake after another.... SPRINT IS A RIPOFF!!!!!! And they need to hold their employees accountable on if their customers....

20

I have had two phones on the same contract with Sprint for almost a year. Yes, I have had to pay late because my bill is over $200.00 or $300.00 each month. It is supposed to be around $140.00 each month. I call every month and ask why is my bill so high. No one can tell me. I ask to speak to a supervisor and was allowed to speak to one, once. He helped bring my bill down. This was the only help I have received when I call. I can't understand the speech of most of your employees because of our language barrier. I told the woman this on 1/8/2019 and expressed that it was no disrespect to her but I would like to speak to an English speaking American, please. The woman got harsh and started talking to me as if she had a speech impatient problem, speaking very slow and a little laugh. She never allowed me to talk to a supervisor or anyone else. I was once again rushed off the phone with no help. I went on the Sprint app and had a chat with an agent and got some help, once. I know it's up to me to switch my service, but after paying all this money I have been trying to remain with Sprint and keep my number. I was telling the woman that the app must not be reliable because I went on the app and paid what the recording told me that I had to pay in order to make a payment arrangement. She acting as if I lied, so I asked her why would I pay a lower payment of $137. Plus if I didn't have an arrangement. She said, there is no arrangement made, so pay the full amount. Evidently, the recording/app doesn't work so I told her I will continue to call. This woman just kept over talking me and asking for my credit card information. A very rude woman and a waste of Sprints promise to take care of their customers. This is not professional and not called for behavior. I would ask, is there no supervisors or higher up staff to get professional help from? I see Sprint going downhill quickly by word of mouth, social media, news, and customers who aren't satisfied. Thank you

20

Several months ago I attained service from sprint for 5 phones, I had a financial setback about 4 months that prohibited me from paying my bill at the scheduled time. According to the customer service I could not delay payments without interruption of service. I work for a system that pays me once a month and anything outside my regular bills is always a problem so I just didn't have the money to continue payments. Well naturally the service was discontinued, but they continue to charge me monthly and are insisting that I pay for phones that the sales person told me were free with the exception of one phone that I would need to make about six payments on and it would be paid off. Now the bill is over 400.00 for service I have not used. The salespeople are trained to deceive you! They did a hard credit check when i was told it was a soft search, and now free phones are at a cost. Free is Free, if there are conditions on that customers should be given all information pertaining to their money upfront so that the customer can make inferred decisions about how to continue. it is not fair. If that was the case I would have gotten better phones since Im paying anyway.

20

I PURCHASED THE NOTE 9 IN AUG-2018. FOR THE PAST TWO MONTHS I CONTINUOUSLY EXPERIENCED ISSUES SURROUNDING THE SIM CARD CAUSING THE PHONE TO STOP WORKING. THE LOCAL SPRINT STORE REPLACED THE SIM CARD TWICE AND TRIED TO RESET THE PHONE AS WELL. I FINNALLY INSISTED THAT THE PHONE BE SENT IN FOR REPAIR. UPON RECEIVING THE PHONE BACK I FOUND THAT MY ZAGG HD CLEAR-INVISIBLE SHEILD SCREEN PROTECTOR HAD BEEN REMOVED FROM MY PHONE AND HAD NOT BEEN REPLACED. I CALLED THE STORE TO RETRIEVE THIS ITEM AND WAS TOLD THAT IT WAS REMOVED WHEN THE PHONE WAS REPAIRED AND THEY DID NOT RETURN IT. SO....NOT ONLY WAS I WITHOUT A $1000 PHONE THAT WAS ONLY 4 MONTHS OLD FOR A WEEK, I NOW HAVE TO REBUY $30.00 SCREEN SAVER DUE TO NO FAULT OF MY OWN. SHAME ON YOU SPRINT, IF YOU HAD TO REMOVE THE SCREEN SAVER, YOU SHOULD ALSO PUT IT BACK ON AFTER YOU COMPLETE WORK ON THE PHONE. THIS PHONE AND YOUR MONTHLY RATES FOR SERVICE AND REPAIR COST ARE ALREADY VERY HIGH! THIS IS THE FIRST FULL DAY OF USING THE PHONE SINCE THE REPAIR. LET'S HOPE THEY GOT THAT RIGHT...….VERY DIAPPOINTED!

20

Sprint sucks. Not much more to say other than I was lied to by the Sprint representative telling me I could get something that they still will not give me and the reason that I changed my service. Then my phone bill goes from $144 the first month $199 the second month. F*** Sprint

20

My iPhone "died" on Christmas eve 2018.... I ordered a replacement Android phone through Amazon and it arrived and I "swapped" the SIM card. The SIM card was invalid for the new phone. When I spoke to customer service they directed me to a Sprint Store on Bee Cave and 360 (8 miles). Upon arriving there, the employee explained that they didn't carry SIM cards and I would need to drive to the location at the Gateway Shopping Center 10 miles away. Upon arriving there, I was told they were out of the SIM card I needed and would now need to drive to the Sprint Store on Parmer which was another 4 miles away, but they would be closing in 8 minutes!

I just wanted to get my phone working. I've been a customer for over ten years and I wasn't interested in a SIM card scavenger hunt! Certainly, customer "care" should have located the appropriate store to find what I needed without the wild goose chase.

George

20

Had the battery changed last week on my iPhone 6, which took 3 hours. The next day found out the technician fried the phone and the camera and when I went to see about my phone replacement he did not transfer all of my information. That's a lost also, and then spending 5 hours too see about that.

20

Were do I start, I am so frustrated about Sprint service. First of all the plan they give you is said to be a lot cheaper when you start out, but it's a lot more than they say it will be. My daughter got four lines supposedly with two cheap Free phones. The cheap phones are not free and you have to pay for them monthly added to the bill. My daughter gave me one of the phones and the day I received it I have had nothing but spam calls all day long every single day. It hasn't stopped and it's been about two years now. I have complained about this to Sprint several times along with adding my phone number to the National Do-not-call list, and nothing has changed. I have also had problems not receiving my calls and messages which people said they left a message and also heard my voice mail but it never showed up on my phone. I can't get pictures to load and my reception is great I have high speed wifi too.

20

Sprint customer service dept. has the worse customer service reps. After being on the phone for over an hr to simply upgrade my phone on one of my lines. I was told i couldn't because my current phone was reported lost or stolen. after explaining i never made the report, I was refused the opportunity to speak with a supervisor because nothing could be done. i was place on hold for roughly 15mins to be transferred to someone that simply tried to sale me a new phone without any resolve to the actual problem. after being on the phone over an hr to no avail i decided to end all my service with sprint in the near future. The rep. call me back to say there was an error, there are no flags on the phone and tried again to complete the upgrade. i declined. after a couple hrs i called back to find that my phone is indeed flagged for lost or stolen which was an error. The flagged should have been place on my secondary line back in august of 2018 on a galaxy phone. i was told i need to contact assuron insurance service to try and get it removed. After some back and Forth the rep contact them to remove the flag. I'm still waiting for this to take place. I have been with sprint for almost 5 years and have never be this frustrated on a call. i was simply trying to further my relationship with sprint while upgrading my device. I was never allowed to speak with a supervisor, no apology nor have i been able to upgrade my phone due to the error of a flag on the wrong device. I was able along with the last rep i spoke with determine i indeed still have the same phone as in my original contract. sprint has great deals when it comes to phone service but this customer service experience is forcing me to consider cutting all ties.

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