Sprint Complaints Continued... (Page 4)721+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
I called customer service today to set up our Hot Spot for all our business lines.
I spoke to Ms. Jordan (I presume her name is) because she refused to spell or repeat her name for me for future verification.
Ms. Jordan had a bad attitude which sounded more racist to me than proper customer service procedure.
Ms. Jordqan demanded I spell my name which I complied, she was speaking with a bad attitude.
When I asked her name she refused to spell or repeat it.I asked her to connect me with a Supervisor after which she placed me on hold for a long time hoping that I may hang up, then after a while a Mr. Zack came on the line saying he is her colleague that he will help me instead of a supervisor, he also refused to escalate me to a supervisor.
I had no choice but to work with him like I was not a customer just a nobody with little respect. Mr. Zack helped me after he finished I asked him how will he take care of the attitude I faced with Ms. Jordan he said he apologized and will take of it, then I proceeded to ask him to send me an email which was past due to customer service from a Mr. Magleen from yesterday for changing our calling plans. I never received an email from Mr. Magleen from 11-21--18 or Mr. Zack on 11-22-18.
If this is the way Sprint customer service handles loyal Buinsee Business customers I am very disappointed and want an explanation before I switch to a different carrier, your CEO Mr. Michel Combs should also be copied on this email.
As a long time Sprint customer, I recently experienced the most horrific problems with customer service that has me questioning why we would continue as Sprint customers. I certainly would NEVER recommend Sprint to anyone based on my personal experience, & you can predict that I will not remain quiet about my feelings, your company & your pathetic customer service.
Because I am totally stressed out and exhausted from my past week in trying to simply order a phone & get it activated, I will outline the condensed version:
We visited a Sprint store to order my husband a new phone, as his old one was needing to be replaced after several years. 90 minutes later we were told we would have to visit a corporate store due to the nature of our account or order it from home online.
Numerous attempts on our behalf to order online, we were given error messages and unable to complete order.
The next day I called one of numerous 800 numbers posted as "Call to Order". I had 2 connections with representatives somewhere in the Caribbean, each call lasting about 20 minutes on my cell phone, attempting to order a new phone, only to be disconnected & NEVER receiving a call back even though I had provided my phone # to both representatives in the event of disconnecting.
I then attempted another call to another Sprint "Call to Order #". After 45 minutes this simple order for the simplest of cell phones in your inventory was finally placed.
Two days later the phone miraculously arrived. We were so excited. The next morning right on time, the scheduled call came from the tech support to activate the phone. That person was totally unable to activate the phone, connected us with another technician who was also unable to activate so we made an appointment to visit a corporate store the following morning as we were advised to do. No matter how hard the in house technicians tried in the corporate store, NO ONE was able to activate the phone. After 90 minutes in the store, we were told the new Kyocera DuraXTP phone was "defective". We were also told we must personally call Sprint to order another phone as the system would not allow them at the store to add the new one they had in the store on our behalf.
So, we come home & contact Sprint on another "Call to Order" # and after 60 minutes on the call with 2 different representatives, we are connected to an insurance claim representative who ultimately asked, "Why were you connected to me?" to which we could only answer, "they apparently dumped us on you as no one else could figure it out." This representative from Acurian(sp)?? went way beyond her job description to help us. After about 45 minutes with her she got permission to send us a new phone with a label for return of "defective" phone. And guess what, the phone we were trying to replace is on BACK ORDER! So we are waiting to hear about the back order.
Then today, I got so fed up I tried another "Call to Order" number to try to order a phone that is in stock from Sprint. After another 45 minutes with a Sprint representative I finally found someone who was knowledgeable enough to troubleshoot the problem and activate the "defective" phone.So the phone apparently was NOT defective after all. OH MY, be grateful I gave you the condensed version. I am still stunned from this entire debacle & feel your corporate officers should be horrified to hear of this nonsense!!!
The jury is still out on my decision to keep Sprint services for either of our phones. CUSTOMERS SHOULD BEWARE!!!! THIS STRUGGLE IS REAL & apparently from posted reviews of your company, I am only one of hundreds/possibly thousands of customers who have been subjected to this unacceptable form of treatment & disregard.
Pamela Jackson-10+ year customer
I called for make a payment and I talked with Ammy and she told me sprint charge me 40 dollars additional for disconnecttion but i talk wit someone Because i need to payment until November 15 and he didn’t toldme i need to pay a additional 40 dollars , so Ammy talked with supervisor and I asked talked to him and because i was speaking in spanish he didn’t talked to me I don’t know why ? His name is John and them Amys said i am going to change you don’t need to pay the40 $ and she was changing the amount so finally my brother started talking to her because she try to charge me more money i am so mad with sprint i have to many year with this company and now they try to charge more and they discriminate me
If I could rate Sprint as a 0, then that is what I would give them. Sprint has the worst customer service team I have ever witnessed in my entire life. I bought my IPhone out on the 1st of November and then called in to cancel my services with Sprint, because I was switching to Verizon. I have been with Sprint since 2014 and have had several problems over the years. However, nothing major enough to make me want to leave and because my husband is with Verizon was the only reason I was switching. Anyways, I called in on the first and was told that I would not be charged from the 1st-19th; which would be the end of the billing cycle. I spoke to 4 different people this day because I was given the run around several times, plus the first representative was extremely rude. Fast forward to the 12th (Monday), and not only was I charged the full amount but I was also charged the phone leasing fee, my military discount was not applied, and my autopay discount was not applied. Bringing my total to $100 and some change. I call Sprint on 12th to get refunded back the money that I was not suppose to be charged. I was transferred between departments 5 times. I spoke to 5 different people, including 2 representatives that kept interrupting me every time I would try to speak. That's 3 rude people so far, all because Sprint does not want to give me my money back. The last representative finally got it approved by a supervisor to credit me back $50, however since it was already pending in my bank account I had to wait until it fully posted in order for me call back in. Fast forward again to this morning (14th), the bill finally posted so I called in at 830 am est. I was on the phone for 2 hours and 15 minutes and spoke to 7 different representatives. The third person I spoke to was so incredibly rude, disrespectful, and was the definition of lack of customer support and service. I asked him 9 times to transfer me to a supervisor because he was trying to credit me half of the $50, saying I see where the $50 was approved but you are only due $21.65. I asked to be transferred and he goes, "I am not sure why you need to be transferred, they are going to tell you the same thing" and "I have explained it and I am not sure why you are not getting it". He said other things that were condescending, rude, and totally out of line, but I do not remember because I was so frustrated. I finally got switched and the "supervisor" who answered did not even start off with anything remotely close to a greeting. Instead I got a, "the representative explained and that is all we can do". I explain the whole situation to her so she transferred me to account services. Account services rep answers and tells me that I have to speak to financial services. I was put on hold for 20 minutes and finally spoke to a new woman. The new woman went through all of the previous conversations and after about 15 minutes switches me to a supervisor in that department. The supervisor first tries to tell me that because the first original guy that I spoke to on the first (you know the one that said I would not get charged) gave me a $10 credit as a courtesy; which I did not expect nor did I ask for that I was only going to receive a $20 credit to my sprint account. Finally after talking to him for another 15 minutes he put in a refund request for the $50 to go to my banking account, seeing as how my service ends completely on the 19th. The funny part is I never received an email or confirmation of this nor have do I have anything about any of these so called, "credits". I would not continue to fight this for a measly $50, however after being told several times i would get the money, after all of the phone calls, and rude representatives, it is the principle and I want my money that has been stolen from me. I will be filing a BBB complaint, as well as spreading the word about my experience with Sprint, because no one deserves to be treated like I was nor do they need to join a company that is truly AWFUL!
I join sprint on October 11, 2018 on free iphone 10 s promotion, the is credited every month $41.67 . I have called sprint customer service over 10 times on same issue. My bill shows $105.95 , my service will not work in my house at all. I called twice about , still the same. Can someone contact me on my home number 410-944-2198 on this. Customer makes promises it can solve. Thanks
Recently i was thinking to change my carrier from virgin mobille to Sprint.
I went to a local sprint store to get information about existing plans and procedure and also if i can keep my current number. The lady sitting in the front desk asking another person who is at the back of the building(I guess supervisor) ,,the same question i asked her. The other man replied from back to check my credit. They even did not give me any information regarding the various options. The lady asked my ID . She entered my Id information in the desktop computer and then entering in to her ipad. Multiple times she asked my SSn and she entered that in the desktop as well as ipad. And i notice she is trying to keep away her ipad so that i can't see it. And then she said my address does not work. My Driver license was in front of her where the address is printed. Then she took the picture of my Driving license several time in her ipad from different way both side and by zooming. I was surprised and worried because i even did not decided which phone i am going to buy , why she is entering my information in ipad although she entered it in the desktop computer and took picture. The lady did not behave in a professional way as well as as she was not well informed about the products and services. I did not see her id or any uniform. She covered her whole body with a shawal. Every time I asked any question she answered something irrelevant. I was upset and scared about my ID protection . I said , I dont want to buy any phone , can you delete all my information. She felt nervous. I left the store. I am very much worried about my personal information.and would like to bring this issue to sprint authority whether that store is authorized sprint store and the person is a real employee or not. The store address is
100 Broadway, Elmwood Park , NJ.
It happened today Nov 7' 2018 around noon time.
Today's experience made me thinking different way. Why they allow the part time/ temporary employees to handle sensitive issue like credit checking. I will go further with this issue.
Called Sprint sales department for an upgrade on my Samsung galaxy s7 and was litterly harassed for 3 hours on the phone. Told agent for over 3 hours that I was not interested on insurance on the new phones but he would not take no for an answer. After 3 hours he transferred me to the Spanish speaking dept something that I didn't ask for.. This was very unprofessional and I've been with sprint for 16 years.. The agent was named Mathew.. Thank yoi
Serious problem with service I'm reserving please contact me as soon as possible or sprint leaves me no choice to move my 5 lines to another competitor phone number is 662 753 9727 will not talk to your service centers over seas
I was texting with a chat agent on mid October, when I was making a arrangement to pay $20.- on the 25th / 26st of October and the remaining funds on the 8th of November.
I was promised that my service would not be turned of , due to the fact that I work for City Fire dep. My service however was turned off / restricted on 2.Nov.18
Called Sprint customer service, and texted with chat agented Gie , Mrs. Sherry, which explained to me that they can see whom chat I had the conversation with, but can not verify my statement...How ironic???
I'm very disappointed to say the least...since I made the afford to prevent the current problem.
I went to the sprint store at 2658 Niles Cortland Rd #470, Warren, OH 44484 today in order to return phones after closing my Sprint account. I was told by the lady at the counter that since the account was in my wife's name that she had to be present with a drivers licence in order to return the phones. I then left the store and went to my car where I decided to go back inside to see if anything could be done without my wife being present. When I asked if they could call someone I was rudely interrupted and talked over, I attempted to ask again and again I was interrupted on the third attempt I had to raise my voice. At that time a agent came from behind the counter got in my face and threaten to call the police on me if I did not leave the store. When I told him to go ahead a call the police,he then attempted to put his hands on me to push me out of the store as he continued to yell at me to leave the store. I asked him his name and employee number, he said his name was Chris but refused to provide his employee number. When I pressed him to tell me his employee number he continued to refuse till finally told me he did not have an employee number.
To sum things up my experience with Sprint and its employees, costumer service, cell phone service and billing for the last 18 months has been the worst I have ever had to deal with in my life. I will never do business with or would I ever recommend you company to anyone.
I have been a Sprint customer for over a couple years now and when I joined, I was told that my contract that I was leaving with T-Mobile would be bought out. All I had to do was send them my final T-Mobile bill. I sent Sprint my final T-Mobile bill and never heard back from Sprint. The next thing I know, with everything out of sight, out of mind, I have a collection on my credit report for over $1750. After contacting Sprint about this, they confirmed it's their fault and they would take care of the situation. It's been almost 2 months now, done multiple calls back and forth, 3 way calls with T-Mobile and Sprint, and now they tell me after 2 months that they will only cover 75% of the collection. This is unacceptable and I hope we can still get this resolved in a more timely manner. I shouldn't have to pay for someone else's screwups, and my Credit Score has drastically screwed up because of someones mistake. Someone please help.
I wanted to switch my company from T-Mobile to sprint service. I went to inquire about a iPhone 10 and the employee was very rude. He didn’t seem genuinely concerned and was very rude. He had horrible customer service. Also while he was dealin with me he walked off and didn’t notify me of what was going on. He also began to talk to other customers about their problems and never came back and told me what was going on. Now I don’t even want to switch to sprint if I’m going to be treated like this n
My sprint doesn't work I have call about it .I got Insurance on my brother's phone I can't register it go to my Sprint nothing works what happened every time I go it keeps saying problems with the service I'm on please get it together . I can't believe this but my bill go up. I can't change my password to get into my sprint. To get in my account I put in my name like they send me a 100 times and still nothing I can't have my name take off on the caller Id. The service is so slow .. customer service and the phone service should be better than this..omg this does work I am tired of trying to make this work. But my auto pay gets its money every month I should have services that work please help me out with this damn phone service. Thanks
Sprint customer service is not solved at once, you have to call over and over again, and sprint customer service have not delivered in correct direction, i have to again then sent me to go to direct Store still not take care problem. sprint company does responsibility for the my time and gas expense. sprint does not take seriously for consumers time, only take consumer money. still did not take care the problem proper. I sure i am not only one feel this way.
I called Sprint Customer Service on three different occasions to migrate a phone number and add a line onto my existing account! I have been with Sprint for eight years and never experienced such problems as I did with this situation! I was told that I could migrate the phone but when I received the Samsung Galaxy Note 9 to just call back and they could change it but I was told I couldn't keep this number I wanted to migrate and I was very upset as I had to have this number! I ended up going into the Sprint Store and waiting 20 minutes in line then another 45 minutes for The Manager of the Store to migrate this number! I was in a bad car accident so I can't stand for this long without being in a lot of pain! I have neck and back injuries and ended up finally sitting down because it took so long! I expect a credit on my account due to this situation! I should not have had to wait this long and deal with all this! I am a senior citizen and can't afford to be driving all over to resolve this issue! Please let me know how much of a credit you can give me for this pain and suffering! My cell number is 616-881-2844. Thank you again for your prompt response
Sprint decided to take it upon themselves to take 1800$ out my bank account. So I called. They told me I owed nothing and I asked if I could get my iPhone 7 plus phones unlocked. 2 iPhones remind you. They give you the run around of 48 hours. Then 3 to 5 business days and it's been 5 days since my request. I have called every day for 5 days. I've been told the same thing. Except, my phones are not unlocked and I received the email regarding the unlock update and it tells me I'm suppose to wait another 48 hours because my phone can be used because of a "probation period" that is in their policy. I would love to be contacted about this because I got 1800$ taken out of my account that I didn't offer to pay and yet I am still having to wait to use my practically brand new iPhones.
Sprint billed me $190 for services after I terminated service and paid the balance in full. After I paid the balance I was told I would not receive another bill from Sprint. I never received another bill but received a letter from a collections agency for $190. I spoke to multiple representatives and supervisors from Sprint, Jenny in the billing department hung up on me, I was also transferred to the collection agency for them to explain why I received the bill. I was given several different reasons as to why I was billed. One of the supervisors determined it was because I did not cancel an additional phone line that was $40/month, month to month without a contract. After further review she determined that I was billed every month for the service until it reached a maximum payment past due also there were no record of calls or data on this phone number for the months I was billed. The billing was Sprints error as the customer service rep did not cancel both lines when I called to terminate service but "unfortunately there is nothing we can do" is what I was told. I am still waiting to hear back from upper management regarding this issue.
Lost cellphone Oct 5, 2018. Called Sprint Oct 6, 2018 to have phone locked and paid $398.16 from which agent said was for remainder of lease and penalty for breaking lease. I waited until Oct 9, 2018 to see if someone would turn in phone. Called Sprint evening of Oct 9 and talked with Ashley. I wanted to lease a new phone, she said she could offer the IPhone 7 Plus for $15.00 a month or the IPhone XS for $25.00 a month but I had to take the offer right there and then. She gave me conformation number #1278512612 and said I would have to talk with another agent at financing to settle contract. She hung up. I called back and talked to another Ashley and gave her the number...she said that was not the truth and said sorry but she can sell me the IPhone 8 Plus for $29.00. Then she said I owed another $192.00 because the lease was not settled...I did not care and told her to take it out of my account. She hung up. I then called on Oct 11, 2018 and talked with Aaron S. It was 0700 am and he said he needed to talk with my wife on her phone and said he would call me back at 0900 am to continue. He never called back. I then decided to chat to have a record on Oct 11, 2018 at 1700 and this agent actually said he ordered my new IPhone 8 Plus for $29.17 a month and then said have a nice day. He left the chat. I then started another Chat and talked with Valentina B. She told me he did not order the phone and apologized. I just told I would talk with Sprint later. I have had enough. A week later and still no phone.
I made payment @ sprint store my payment did not process called the 1-800 # & the rep gave me a hard time. I have my receipt & was redirected to 4 different people. Bill payments should not be a hassel the should have posted by one day & the employee should be accountable for there actions. This locations has given me problems after problems. Sprint has terrible service & customer service
very poor customer service won't help every time I call I hold forever and always hung up one..
I have been a long time Sprint customer and after the first you are a nobody. They jack the prices up and don't care about you anymore. I was paying over$200. a month for 3 phones and we shared 2 gb's between 3 phones. I upgraded our phones on line what a joke they were charging us for things that was supposed to be free. I called about it 4 time's before it was fixed talked to someone different Everytime they said they would fix the problem but did not, they do nothing but lie to you all the time. My contract just ran out and changed phone service they told us on the phone the day we switched our account was payed and we were done.3 months later I receive a bill in mail for past due charges and now a letter from a collection agency. I called Sprint and argued with them and ask for a supervisor sat on phone for hours and they hung up. I am so ferius with Sprint they SUCK!!!!!!!
I WAS LIED TO ABOUT AN APPLE WATCH!!! I HAVE BEEN TRYING TO GET AN APPLE WATCH SERIES 4 FOR TWO DAYS NOW. I HAVE BEEN ON THE PHONE WITH SPRINT FOR 3.5 HOURS NOW AND I AM SO ANGRY NOW. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD. I WOULD NEVER TELL ANYONE TO BUY FROM SPRINT AGAIN!!!
ALL I WANTED TO DO IS TO HAVE A NEW APPLE WATCH TO GO WITH MY NEW IPHONE XS MAX, BUT I GUESS SPRINT REALLY SUCKS
This is Valencia Jones I've have been Trying to speak with a supervisor for 3 days now only to be hung up on put on hold and rude customer service.
To whom it may concern,
My name is Victoria Mack I am a very upset customer I have spent hours and days on the phone with sprint. I first started calling due to being mislead about the service ant the amt of the bill. When I get sprint a year ago I was told my bill would be about 150.00 a month for the 5 lines of service. I have called over and over to get the bill correct when the 4th and the 5th has not been used in 6th months. Then I placed and order a little over a week ago and got the phone for my line 4026168282 and it still does not work and had not worked in over a week . I am very pissed at sprit at this point and would like out of my contract for lines 3-5 this is not fair I have gave you all well over 3000.00 in a year. The customer service is really poor you can look at my call log I have called so many times and been hung up on so many times where I have to call back. I have been on hold for 45mins at a time then click they hang up. I would like to have someone give me a call higher up. I have requested a supervisor 10 plus times this is so wrong. My number is 4022130118
September 19, 2018
To: Sprint Wireless Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Franchise Owners, General Managers, and any related Sprint Wireless Employee,
Reason: Formal Complaint store employee/manager Frank Reeves.
On September 19, 2018, I entered the Sprint Wireless Store located at 310-A Azalea Square Boulevard, Summerville, South Carolina at approximately 5:10pm to discuss a letter that I received via mail about an outstanding balance that was due after calling customer care who stated that I needed to go into the local Sprint location to have my account authenticated. I was assisted by a nice and extremely kind gentleman when I first came into contact with Sprint. He requested my identification which I provided and was able to be authenticated. My conversation was abruptly and completely interrupted by Mr. Frank Reeves who completed disregarded the other store employee who was trying to assist me with question that I had concerning my bill. I explained to Mr. Reeves that I had switched over to another carrier and that I had questions concerning the increased amount of my final bill. Mr. Reeves became even more hostile to the point of telling me that he “has the right to refuse service”and that I needed to leave the store or that he would have me removed from the property pretty much bullying me by threatening to call law enforcement. It is 2018, not 1960 and the way that Mr. Reeves treated me with his racial bias behavior cannot be within the core values of Sprint PCS. I explained to Mr. Reeves that you do not have the right to refuse service because we have a binding contract/letter that ties us together. At that point Mr. Reeves repeated that he has the right to “refuse service” very hostile and told me to leave or he would again have me removed/escorted from the property and he walked away to a rear office a slammed the door leaving me feeling racially confused because everyone else who came in the store during the same time I was there and after was treated with the most upmost respect to include a Hispanic female before me and a Caucasian couple after me. I was completed disgusted by my racial encounter with Mr. Reeves to the point that I walked outside to call customer care in an attempt to get some form of relief. While sitting in my vehicle on the phone with customer care in the parking lot Mr. Reeves called law enforcement on me as if I was posing some form of danger. Thus, making good on his threat to have me removed from the property. I only had a question about the amount of my bill. As a educated African American business owner, disabled military veteran, and former law enforcement officer I was left completely violated and mishandle. I pray that Sprint PCS and its management team present or offer a solution to this matter concerning a member of your team. As I am aware that the above location is equipped with cctv video monitoring which will validate and support this formal complaint as well as the employee who assisted at the time of my initial transaction in the event that this complaint is disputed by Mr. Reeves. I have also recorded this aggressive and non- professional encounter with Mr. Reeves via cell phone as well. I can be reached at the above address and the above telephone number. I do appreciate your expedited attention to this matter. Please give me a call in the very near future to discuss this matter.
Darnell M. Johnson
I’ve been complaining for several months about the poor service Sprint offers. Not only is the service horrible the customer service is poor I’ve been paying my bill on time and receiving poor service from calls being dropped to slow internet. Every time I call I get tgr sane response either their working on towers an I will receive a credit. A credit is not good enough I paid my phone in full and want to take my service elsewhere. Now I’m getting the run around about my phone being unlocked. I’ve called three days in a row and been on hold for hours constantly being transferred. All I want is to take my phone to another provider and get rid of Sprint horrible service.
Well I been with sprint customer for several years, I been experiencing problems with service by getting no service or having dropped calls. I recently upgraded to I phone 8 plus with sprint. I also had two other lines on my account. My kids were switch to another carrier, they were experience no service with their phones when traveling up north or different areas which made it difficult to keep in touch with one another. My daughter wanted my iPhone 8 so i put my phone number on the Samsung phone, so we swap phones and numbers. When I received my bill from sprint it was for over $800.00. So I called customer service they stated I closed my account, No, my account was never closed, the account is my name, and we swap the phone numbers. I told her I am not paying the $800.00. Again, I still have the I phone 8 with sprint, the account is still open. the account was not ever closed, the phone was still active under sprint. She started screaming at me, saying" i better pay the the bill and it was my fault for closing the account". she keep saying "I closed the account,". So I told her I would not discuss this with her any further due to her unprofessional attitude and lack of understanding my concept of what happen. So i waited a couple days and called customer service again. Same thing, explain the situation and she immediately started blaming me that I closed the account and that i better pay the money or they were going to close my account. So, then I said" how can you close the account, when you are accusing me that i closed the account?". I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. I told her that she was way out of line and they were not professional people and I will go into a sprint store. I went and spoke to sales Rep. he stated he needed to speak to his manager, "why wouldn't the manager come out to speak to me." they said you need to pay the $800.00 I told them I do not have $800.00 I want the phone turn back on and keep my account open with the I phone 8 with my monthly payments, he told me again pay the $800. I told him I do not have the money and i will not pay the money and I will not use sprint ever again. He then gave me a name of a gentlemen, he said he does house calls and he can get me another phone and get me out of this mess and he does not usually do this but he felt bad for me and wanted to help me out. I did not fall for this scam. What I want is my phone turn back on, because I never closed my account. I want the $800.00 charge off my bill, I want all late fees taken off and I will pay my monthly bill as I was for the last years of being a sprint customer or I will leave sprint all together. You need to clean up the rude customer service department and get people that really want to help people or sprint will not last.
I call up sprint to unlock my phone last Tuesday morning and was told I had to pay it of first that’s fine I payed them $720.00 right then and the lady said I was all set and I would get a email to say my phone was unlocked .
So I get to Thursday and still nothing so I call sprint up again and when I told my story this lady said she was so sorry but it was never even put in the System to be unlocked but would do it right now for me and said not to worrie that it was going to be done this time well it’s Friday and still nothing , I am going out of town tomorrow and now will have to try to deal with this from another country .
I could rate Sprint a zero that's what they would get. Went to Sprint kiosk to pay my bill. But instead was met with surly, rude, disrespectful, lacked professionalism, maturity, and definitely showed no leadership in providing quality, unbiased service. To add insult to injury they called the mall security and lied and said we were cursing at them. This Sprint is in the Great mall, Milpitas, CA, entrance 3. However the security was very accomodating. As a black person, I feel this is just another non-black(Hispanic) person trying to use the police to exercise their authority in doing something they had no control over
On August 16th, I determined that the person who initially set me up with your company, set me up with a prepaid account. This was erroneous. I should have been set up on a post paid account. This was done yesterday. However, my prepaid account was allowed to charge another payment. I have spent more than 9 hours in the least 24, being bounced around to approximately 10 different sprint numbers.No one was been able to fix this problem. I have also been on a few chats with people that insist they can't do anything about my problem. Right this moment, 1 have 2 separate accounts, 1 prepaid and 1 Post paid account, though I have no service on the post paid account. I have repeated asked to speak to a supervisor and have been denied that request more than 30 times. What kind of company are you running? I have never in my life been as frustrated as I am now.
I sore that I would never have an AT&T Account again but I am considering giving them a try. They certainly can't be this bad. All I want is what I have been promised, the Prepaid Account closed, and the number on that account ported to my postpaid account. I also want a refund of the additional funds taken by the prepaid account. At this point I feel that your company definitely owes me some type of compensation for all the time and aggravation that I have been put through. I am currently on the line with someone at a new number who is calling people the do "migration" directly. I have previously been in contact with those personnel did not, could not, or would not. resolve this issue.Im certain that you can view a call history of my 517-910-3159 telephone number and see that I haven't exaggerated this process at all.
I have been a sprint customer for 13 years. Over the last year I have experienced horrible customer service. I have not been able to payoff my devices because telephone and I store representatives would not accept the payment. Each tome I call or go in the rep advised me to do the opposite. I cannot reach anyone by phone and o am to the point I no longer want to deal with sprint. My phones are not operating properly and the same thing happens with Apple and sprint. I would like to receive a reply on how to go about resolving the matter there. My name is Smith and my number is310 447-5085.
I have just spent a ridiculous amount of time w your customer service reps in india. They ask you the same questions over and over, then transfer you than transfer you again. Nothing needs to be this complicated. They all seem so obtuse...I have been put on hold and have spent so much time ...what a ridiculous customer service system. I can not understand the reps with their accents and apparently they can not understand us.
BRING THOSE JOBS BACK TO THE U.S.
Sprint store screwed up our BOGO iPhone deal. Overcharged for months, after several hours on phone with cust service refund given. Immediately went back to over charging, repeat above process. Have since left sprint! Waiting for $248 refund!!!!
I HAVE BEEN A LOYAL CUSTOMER FOR TEN YEARS sorry,Im not so sure I want to spend next ten minutes with SPRINT!
how hard is it to understand to Cancel one order even if it has shipped or not? MY POINT IS I have had many issues with many phones through out the years..
But this is my second phone in LESS two years THAT HAS COSTED ME many HOURS HEADACHES AND EVEN MY INTEGRITY!!..DUE TO LOSS OF A JOB, & LOSSS OF A RECENT JOB INTERVIEW DUE TO THESE LOUSY PHONES AND CUTOMER SERVICE YOU OFFER Oh! not to mention MY SONS RESPECT of his father who "could NOT be there for him "when he needed me for an Emergency!
because MY PHONE DID NOT ALERT ME IN THESE MATTERS(and ITS SOUND IS SET TO LOUD) and only rings or alerts me randomly when there is no one calling or texting me. WTH ? NO! its not the settings or the user! its the phone!!!...THERFORE, I DECIDED TO GIVE SPRINT ONE MORE CHANCE why? HMM? I really DONT KNOW
so I recently ordered a phone after being desperate need for a dependable one, THOUGH NOT WANTING THE ONE I WAS I was coaxed into buying a (LG G7 )at its sale & discounted costs to replace my phone in hand however in Good shape nice looking,But CRAPPY & FAULTY( LG cv20) phone.
I had bought ordered & signed for the LG7 then soon realized there is better quality in the new SAMSUNG NOTE 8 and had requested The order & shipment be CANCLED, "Ok no problem I'm told" but we cant send you the Galaxy note 8, until we receive the two phones from you.
so they want my useless one in hand, (LG cv20) and the one to arrive in the mail...I asked why not just charge me for the one I want as separate order? AND THATS NOT POSSIBLE when sprint OVER charges me now for Everything else on my bill'' for 3 lines when only one is active!
William (F)enell @ 847 385 8482..email@example.com
(F) for Furiously pissed off & confused as to what happened to quality controll and sprint customer service?
I went in for an upgrade to my 6s to an 8. I told the lady I wanted a silver phone, she brought out a box, opened it and I saw the face was white. I told her I didn't a white face, I wanted a black face. She said I would have to choose a different color and went to the back. A different lady came out and told me if I wanted a different phone I would have to pay a restocking fee of $45, I said NO, I didn't open the phone, I haven't even touched the phone. I commented I shouldn't have to pay $800 for something I don't want. She told me the only way I could get a new phone is to pay the restocking fee. Why should I pay, I did not open the phone, I did not touch the phone. I was not told the silver phone only had a white face. I have been a customer for almost 20 years. If I am paying for this phone I should have what I want! She said I could have what I want if I pay the restocking fee. THIS IS WRONG!! WHY SHOULD I PAY $800 FOR SOMETHING I DONT WANT!! SPRINT SHOULD WAIVE THIS FEE AND GIVE ME WHAT I WANT...WE ARE NOT VALUED CUSTOMERS LIKE THEY SAY WE ARE!!
We cant resolve an issue through customer service because they all saying different things on how to resolve this issue and none of them are cost effecient for us as a family. I pay for 5 lines upwards of $400 a month im currently laid off so this expense to me could be cut all at once if not for my kids. 1 line has a broke phone which will be upgradeable in 7 months so rather than spend unnecessary money we would like to jus upgrade the phone by paying it off and sprint give us the credits due so we can move on to a new phn undrr a new lease agreement which to me would be the best moving forward and financially sound so im not wasting resources. I understand sprint wont lose alot by losing me as a customer but word of mouth helps to fan the flames and by the treatment ive got here lately id much rather go back to AT&T seems like the service we got was not questionable this has been the worse switch ever its been nothing but hell as a customer of yours i would not recommend this service to a friend thru my experiences. I only want to get a new for undrr a new lease which benefits sprint so i dont understand why we cant find some middle ground here.
My experience would be a "0". I cannot tell you about it in 100 words therefore I guess I have to write a letter. Its amazing how each person you talk to wants to tell you something different,(every simgle time) and they want to talk in circles and quote numbers when you just asked a simple question about your bill. Then when you asked to be transferred they bulk against it. These representatives are in the Philippines so they are probably passing the phone to each other, spoke to 3 different ones. I was on hold for at least 15-20 between agents, was on the phone for over an hour and still not satisfied with the answers. They were probably hoping I would hang up. I will write the letter, which will probably not be acknowledged. Its amazing how when you call they want to tell you how long you have been a customer right from the beginning, is that supposed to make me feel good, when it means nothing in reality. You still get the same treatment as a person who just signed up, so take it out of your greeting! Disgusted!!!!
Had thought to switch to Sprint, to Save a little each month,
Unlimited data, talk, and text plan.
I had given them over the phone my Soc Sec number, birth date, address, email, phone numbers, credit card. They informed me I had excellent credit, so they checked.
Phone came today wife wanted, informed me to go to Sprint Corporate Store, for a new SIM card for my phone, when I got there as requested, I gave my Drivers License.
I asked to use restroom, please? Was informed only for employees, go to Godfathers Pizza (closed) went to Manager, appealed and informed her of my ongoing medical
condition, that I was in real need. She showed me where Home Depot was, at that point I knew I cannot do business
with Sprint. I trusted them with all my information, but, not one of the four or five employees couldn’t guard the “stock”
For a couple of minutes, for relief purposes?
Apparently they do not know of Ally’s Law, came into effect in Illinois in 2005, by April 2013, 14 States had this Law including Ohio, Kentucky, and Tennessee.
I will remain with Verizon, what other reasons are they so busy? I noticed Sprint Store wasn’t as!
You stuck! I switched to Verizon today. I left them for sprint 3 months ago. I have spent half of my life over the last 3 months trying to get many issues fixed. All they did was lie to me and sell me a phone that cant be transferred to another carrier. So, now I have to mail this piece of shitphone back to sprint. Verizon will. E happy to welcome you. Just tell them that you are dissatisfied with Sprint. You actually will be able to speak to a human being. And guess what, they speak english!!! Move now to Verizon!!!
i RECENTLY SWITCHED MY PLAN TO 5 LINES FOR $110.00 MINUS $10.0 FOR AUTOPAY.
I purchased 4 phones and my bill should be 100.00 plus one I phone 8 for 27.50 plus one free and 2 i phone 7 refurbished for $12.50 each
Two weeks later my plan has changed,( I was told I was sent a text message)and my bill is $320.00 !!
This looks like a bait and switch and I'm very upset.I was on the phone for an hour and a 1/2 and I was "told" my account is back to what I mentioned above but I have not seen the changes.Obviously this is very upsetting to me and i will just pay nothing If I cant get this straightened out.Report it to the FCC and go with T mobile again.
You offer a 55+plan. We have been with Sprint since 2009. I was told by one of your customer care associates that we could not have this plan becsuse it is not offered to us through THE SYSTEM, or some other confusing lingo. She said you have the plan but was not available through their system,and she could not put us in for this plan. My husband is 62 born 6 - 29 -1956. I was born 01- 24 1950 being 68. We are both more than 55+!!!!! It is ludicrous that we cannot be eligible for this plan. FIX THIS IDIOTIC GLITCH and allow this plan to be available NOW!!!
I want an answer ASAP!
We have been with your company over 9 years so l think you would want to honor our loyalty. We are seriously thinking of CHANGING OUR CELL PHONE PROVIDER because of this PROBLEM.
Poor service, worst customer service. I opted out due to poor connectivity and paid the final bill. They have been telling me since last 4 days that it takes 72 hours to unlock the device, today I was told that their executives did not raise ticket/ initiate proper way to unlock device. I received email saying it will now take another 48 hours.
I have been following up with them daily for the past 4 days and despite this I end with this gibberish ! They activated my line within two hours but now they are harassing me!
I want to file a lawsuit - please guide me.
My phone is shit. I spoke with one rep, 1 supervisor. One manager treated with such disrespect
On July 16, 2018 I decided to upgraded my and my daughter phones, order #oy-shso865385687/oy-shso865386940. The I phone s8 in red was sent ending in 865385687 was shipped and delivered but 8653869540 was put on hold due to an delinquent bill which I promptly made a payment agreement and I was told the phone would be held until the 25th of July and my phone would be sent out promptly. But this agreement was not honor instead I had made several calls, July 16, 17, 21 and 24 4 calls that day alone. My complaint is now after receiving your bill money, I am being told that I now have to pay for the lease amount when I was offer a no down payment for both phones. I have been a customer for 20 years even though its says 6 years, I left for one year and returned to you in 2012. The I phone 8s was placed on phone number ending in 7036, even though I had never had an I phone before, (Galaxy s6 edge) and my daughter has always had an I phone, phone ending in 9438 well sending the phone on my phone number was fine until I found out my daughter still had a lease bill due, which I didn't find out about until today. Each time I called I was told something different and made promises that wasn't kept or put into the computer. A supervisor by the name of Eric told me that he would slash the lease bill in half, cancel the lease agreement and put it on my next month bill but he failed to put this information in the computer, so now I must wait 72 hours until they pull the tape to confirm everything. I spoke with Jordan and supervisor Kevin in escalation dept. The sales dept was absolutely no real help cause all they wanted was for me to buy the phone or send it back which it is broken, (I phone s7) but my Galaxy edge is in perfect condition. Please help resolve this issue because I feel betrayed by your representative, they all need training on how to resolve issues, complete what was said or promise in the computer and mostly keeping those promises. Barbara J Brown Terminal Supervisor
actually if there was a choice for no stars that would be the one we would select.
The first part of the year we changed our service to SPRINT- we needed 5 lines and there was a $100 money back for each line and get access to HULU(did not know what that was at the time) a "win win?" NOT AT ALL.
Two of the lines needed to be used regularly in Vermont your sales person Anthony Bologna, assured us there would be no problem with the phones and we could keep our current phone numbers.
Anthony even volunteered to mail the phones to the destination in Vermont: one phone going to an elderly parent with health conditions. the second phone going to medically challenged individual age of 32. Both of whom are supported solely by my wife and I for the necessities. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.
We have never been back to a store as many times as we have sprint - in reality we have never even had to go back to the cellular store prior to working with Sprint.
The here is the KICKER - although we were having difficulty with our phones we thought, "maybe it is just an adaption period" we referred a friend who was here from Vermont on holiday. to our amazement the sales person would not recommend SPRINT service for Vermont.
Well now what does anyone have to say - Mr. Anthony says nothing no comment - no comment on the service in Vermont, no comment on the "rebate of $100 per line" we recently got a portion of what was promised. I want to be let out of what ever "contract" we have owing nothing to SPRINT. enough is enough
phone numbers associated with the cellular line of 321-412-5167
We are having a poor internet service. Almost everyday it stops working. Last month me and my Partner stayed 2 days in a roll withou internet connection. We called sprint and they did not help. Asked us to do the same waste of time. Dial ##873283# (I memorized it a long time ago) take off the chip and insert again, restart the phone. It is not a phone issue because me and my partner deal with the same problem. Anyway after we waste our tine again doing all the bulshits nothing happened so I started looking for something to do at settings and I found out LTE and I turned it off. So with 3G it worked but not good. Since then we are all the time enabling and turning off LTE to try to have internet. When LTE stops working we go to 3G.. it is our life to be begging for internet like we are not paying for it. We spend $:220 per month and have a horrible service. Not even people from sprint helpe us. Thanks God I discovery the option to turn off lte and it helps us sometimes. If sprint do not solve it out, return our money or I do not know any other option we are going to look for legal options with our lawyer because the company is not following the contract.. we everyday wake up praying for the internet to work.
I have been a customer since 2001 and never any issues til now. I was offered a plan on May 19, 2018 but was not told that it was for new customers only. I continually confirmed this with the agent to whom I was speaking. My total bill was to be $196. Got my bill June 19, 2018 and my balance was $511. I have called customer service multiple times and even spoke with the escalations department which told me they would pull and review my phone conversation from May 19, 2018 and get back with me in 10 to 14 business days. I received a call back the beginning of July and the lady I spoke with stated that would be honoring the plan I was offered and that I would be receiving a little over $400 in credits. She stated that they would show up on my account July 22,2018. Well we are to this date and my account does not reflect any of this. My balance is $350 which is not correct. I have contacted customer service again and have been told today that I would not be receiving anything that I was told I would. Sprint needs to honor what they told me our cancel my 5 contracts. I do not have anything good to say about Sprint and will not be referring anyone to this company. BAD CUSTOMER SERVICE and not given what was promised. I will also be filing complaints with the appropriate public agencies.
I have been a customer for over 14 years I called on July 6, 2018 and was told I would be able . to enroll in your military plan $55 the first line, $25 the second line and $15 each additional. Since this time no one has been able to find the conversation and conditions discussed. I called back on July 11th to find out the status and was told I would have to wait 3-5 business day. As of yesterday July 19, 2018 no one returned call and customer service refused to help me. I am just trying to get a reasonable plan where I not pay over $400 a month for service. Customer service is very rude and if no resolution is agreed upon I will have to find another cell provider. You would think your business would treat military and former military better than the responses I got on yesterday. Patiently waiting for a response.
I never have more than 3 bars. I very rarely can connect at all. Plus, customer service sucks, I have anxiety attacks when I have to call
Miscommunication with customers keep getting apologies but no real solutions. Each rep says something different. Didn’t inform me I had to esign to get my phone shipped. Was waiting and waiting then I told them I wanted the 128gb iPhone they gave me the 32gb
I had a horrendous experience with a particular representative regarding my bill that I requested to extend my payment which was 07/13/18 and Sprint failed to withdrawal from my bank account and I got an email for past due and threatened for disconnection and I immediately called to find out why I was threatened and the rude lady kept repeating herself and not listening to what I was telling her and she continued to repeat herself and I asked for a Supervisor and she bluntly flat out said that they will not help me that they will ask the same questions and she did. I've been a Sprint Customer for the longest time including US Cellular. I asked her one more time for a Supervisor and she said fine but it will take a very long time and was very cold about it and that was unacceptable and when I asked her for her name she hung up on me. She sounded like a Phillipino lady. Can a Supervisor please call me to fix this matter at 630-532-9157 Felix Vasquez 630-532-9157
For starter, the total call lasted 2 hours and 47 minutes. I was put on hold three times. When I asked Rep #I1430353557 was rude and it took me asking her 4 times for her supervisor. She then preceded to say, “well you will just be on the line longer.” I got a third person and was put up n hold again when I questioned the billing and my payments. I asked for a complete accounting review of the bill for the past year and was put on hold again.
very poor customer service from the oversea dept. . The employee has very polite manner but is very poor in following instructions.
Customer service department will not deal with the issue at hand; kept putting me on hold for seven times in an hour. Reported phone stolen and paid off the bill, was informed by billing department account closed only to receive a bill the following month. The representative Alex is very nervous and does not have a clue as to what she is saying.......it is obvious need training!!!!! The supervisor refused to take my call, extremely rude!!! Will not recommend ding business with this carrier.
My problem is that your staff doesn't seem to know what they are doing. Every time I call I get a different explanation. It was last year when I finished paying my phone contract back in August or September when I was done paying for my IPhone. I was still getting charge for it, that's when I called and talked to one of your staff and she stated that I still had to pay an additional amount of $199.00 to own the phone and when looking at my account I only had a few more months and that it would be done by April. I told your staff that it was ok and that I was going to keep track of the payment and if I had any question I was going to call. Upon review of my bill I noticed that I was still paying for the $199.00 so I called today and talked to one of your staff, but not only one but two of your managers and asked about it, but that's when I was told that not only I was still paying for the original payment of the phone, but still have to pay the $199.00 in full in order for me to own the phone. I asks your manager why your staff gave me the wrong information, because if I knew I could have paid the $199.00 back in November I would had done that. because there is no way I would have agree to continue paying $31.00 for ever when I could have been done a long time ago. However answer I got from your manager was that the only thing they could do for me was to give me a $50.00 credit, and that I will still have to pay the $199.00 to own the phone, that's when got very upset. Because I feel that if your staff make a mistake the least you can do is fix it and admit that it was a mistake done and take care of the situation, and not make me feel like I was the one that make the mistake. I and understand that mistake are may but as a customer service represented we supposed to take care of our customer in order to keep them happy specially when we know the customer is been 100 % honest. I am not making up this issue, it happen to me and someone need to be responsible for it, I can only imagine how many people is in and have been in the same situation I am right now and it just not fair.
I hope this issue get fix not only for me but for your future customer as well.
I am a customer of Sprint from almost 2 years. I have taken another connection for my parents who visited states. I used to pay for the device monthly. When my parents left states, I closed the account, paid for the device completely and owned the device. I called them to unlock the device for both domestic and international use. They confirmed that the device is unlocked and can be used for any network globally. However, the device is not working for any other networks. I followed up with Sprint Customer care numerous times. Every time they cook some stories and never provide any solution.
I've been a loyal sprint customer for over twenty years . Today I received a text from your company that if I go over 23 gb during a billing cycle my service will be subject to slower speeds and or interruptions. As someone who has used your company with unlimited plans as long as I have I'm treated this way. Sadly as soon as my contract is up I will be taking my business elsewhere. I will also be recommending that everyone I know do the same . Your company should be loyal to and treat better it's customers who have stuck with it for 20 years . Thanks for your time
I wish I could give zero stars. horrible customer service. worse than ATT.
I signed up with Sprint with 6 new phone lines based on the promotion the sales person on phone have me. I received my bill and it was almost double what I was promised. 3 phone calls later and still not resolved. Last phone call was 1.5 hrs, like I have nothing better to do than talk with someone who has no idea what they are doing. Stop sending me texts and emails saying my bill is over due. I will not be making payment until this is resolved. I am not paying $1 more than I was told my bill would be let alone $170 more!
I am so dissatisfied with sprint, I have been a sprint customer for 12 years, a lil while ago I called sprint to see if they could have me lower my bill/ my husband was no longer using his phone line. the bill was too high . they told me all they could do was offer me a seasonal standby plan after I asked about canceling the line. I am so upset because for 1 nobody told me that I could pay the balance on the lease for the phone then cancel the line/ I was just offered that option back in 05/2018 after calling for months trying to get some relief for that phone line/so I kingly paid $129 cleared the phone lease and sprint canceled the line; I wanna know is why didn't anyone tell me that before all those previous times I called look for help with the bill? I could have been saving money on the bill if someone would have taken the time and given me my options yesterday (7/10/2018) I called sprint customer service looking for a cheaper plan now that that line has been canceled and I was hung up on by the rep and no one called me back/ today I called sprint back again looking for a cheaper phone plan and was told all I qualify for was $5 off per line for some automatic payment option and the rep also hung up on me but then called me back and just really couldn't help me / also I purchased some equipment contract no c-os-90911894 that has broken into pieces I called sprint about the equipment and they gave me a $23 credit that's it/ I just feel this level of customer service is beyond poor for someone who has been with sprint since 2006/ I feel like nobody gave me the option of clearing out the lease on line ending in 3473 ( husbands line) because they wanted me to keep paying for it instead of canceling the account/ I want out / I don't feel like I should have to pay for that broken equipment and I want to return these phones and cancel out my account . so stressed out over this phone bill and nobody seems to help me with lowering it . just want my money
I came to the sprint in Hickory, NC.
The Services Was Very POOR! Me & my husband came in just to turn his phone in so his new phone with a new providor would work. The Lady “checking us in” gave us a look when we explained to her we just need to turn in and deactivate his phone for we had a new provider. We don’t appreciate being begged to stay with Spirint. The service wasn’t working well in our mobile home and there are things spirint does that we didn’t like. We explained to them that we already changed and we no longer want to be part of spirint. We got offered lower pays on our bill but the problem is we don’t care how low or high our bill is with bad service in our home and certain areas while driving and traveling and how we can’t be on the phone and play on our phone is annoying. We even had unlimited and it just wasn’t worth the problems we was having. After 20mins of being begged we are very annoyed with repeating ourselves. I understand you all try to do what you can to make the customers happy but if my stuff not working well in areas I just don’t want to be with the company anymore. Anyways after explaining again to the women we just want to the turn then phone in and that’s it.... we got told it be an 1-2 hour wait. JUST TO TURN IN A DARN PHONE!!!! there was only 3 people working.. One was standing around talking to another worker doing nothing with a customer. Laughing and what not while people are waiting. Also there is NO WHERE for the customers to sit! There is like 3 little black chairs at the back wall and there are about 15 people in store..... at least Verizon has lots of places for their customers to sit and have more workers. Not to mention Spirit doesn’t support military ether. Rude!
I bought iPhone 7 from sprint and I paid the full amount two years ago and until now it still locked even though I called customer service many times and no solution at all.
Promised to "buy" our Verizon contract for 2 phones. Sent last bill like requested. 2 years later - still have not received the "buy out money." Now being sued by Verizon. Changed my plan 2 months before my contract was up without contacting me so that my bill went up $25 more per month. Verizon may have had high rates but I never in 12 years had to play this BS. Tried to get to resolution department through online chat. Was supposed to get a call back in 24-48 hours. Still waiting and it's be 5 weeks.
To whom it may concern:
My name is Akm Khairuzzaman and I have been with Sprint for about 15 years. My account number is 496252058. My account has three other line for my spouse and 2 children.
I am writing this email with a great frustration. I can’t understand how a big corporation like you can run with such a terrible customer service! I have been trying to reach a customer service for the last three consecutive days without any success. My valuable hours have been spent searching for corporate number, email, appropriate way to file a complaint and finally today I got this site to file an official complaint. Though I don't know if this complaint will reach to the same bunch of people in your customer service.
On June 25th approximately at around 10 am I spoke/chat to two person in your customer service department. Their names are as follows: Katheline A and Claire.A. I spent more than hours on that (see enclosed copy of our chat). I called to dispute the increase my bill by $15 ($5 for each line - access promo) which you have added all of a sudden and I have never paid that in my past bills. I was told that if I sign up for automatic bill payment then this amount will be waived. I still do not understand why is that? Is it some kind of forceful technique that your company is applying so that we all sign up for an automatic bill payment? Many of the time the bill is wrong (like in this case you suddenly increased the bill by $15). I think every customer has a right for not signing up an automatic bill payment, and for that they should not be punished.
The second issue is that I do not have any online account access to manage my account. Claire tried three time to set my online account without any success. I still do not have online access into my account. I spent more than an hour on that day without resolving any of my issues. After that I have been trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.
The third and final issue is with your phone service, some times the line is bad, sometime the other person can’t hear me, sometimes I can’t hear the other person and they mostly happen within sprint to sprint network.
I have not yet made any payment for the billing cycle of May 15 to June 14, until you get back to me ASAP with all the solution.
8463 Timberland Cir.
Ellicott City, MD 21043.
I spoke to a customer service representative and was treated rudely and disrespectfully. I was trying to work out a problem I have been problem with my phones. I think that because these employees are out sourced they are very rude. She even started to yell at me and told that I needed to listen. I have been with Sprint for a very long time and have 9 lines which I am going to be moving soon. I am so tired of this. Over the past 6 months it has been a joke to call for help and get assistance with the company. I am so upset and disgusted with the service that I have.
the customer service is horrible I have never been disrespected like this they lie to you and every rep tell you something different we as consumers need to let them know we are nit playing and take our business else where, you can not reach cooperate or any one in charge if you have a number please send it to me
I work in Terrell Texas and the coverage here is not good. I live in wills point Texas and I have no issues. Why don’t y’all have more cell towers around the Terrell area. My coverage goes to Lte one bar to sprint Ix with in a few minutes and back to 3g then back to Lte one bar. It not right I paying over a100 a month for unlimited everything when I have this issue .
I need someone from Corporate to return my call to (409) 543-7697 I hate complaining again complain in again but this has to stop I've been given wrong information and I know the information is wrong because I used to work for Sprint And I'm not gonna tolerate it
If anyone is thinking about switching to Sprint phone service don't. We have recently departed ways with them due to moving to Florida. It doesn't matter how long you are customer's of a company they treat you terrible when you cancel. I'm trying to verify our balances and verify the devices that were leased have all been received and all the sudden our passwords no longer work. Guess what we didn't't change them. Then they say we will send and email to get your security information. ( That never comes) but you better believe we get emails about the bill) They LIE! Then I ask how am I supposed to get the security information that I never changed. Oh you can't since you cancelled the account... Why didn't the first person just tell me that. I can't stand people who lie. So now I have to go into a Sprint store to find out how to get this cleared up..... SPRINT HAS GONE DOWN HILL SINCE EARLY 2000's yes that's how we were with them, NEVER AGAIN!!
I called 2 nights ago to see what kind of offers sprint had the guy took my info I asked if it will show as hard inquiry on my credit he said no I asked r u sure he said yes it would noy while still on phone got email from Experian not 10 minutes after he ran and it showed as hard inquiry I was mad I have spent 20 hours or more past couple days trying to let them know they committed fraud against me got sent to 30 different people sevral refused to give name or employee id and several refused superviser when I asked plus they would give me name or id they have to and to really get u a woman in telesales told me if they were going to send me what I asked and dexter an employee requested they had to honor she said she needed my permission to listen I gave it about 5 to 10 minutes later she hung up I call back on hold always and I mean always 20,30,40 minutes b4 anyone answers phone and I got hung up on by several people I asked for name or od and superviser they knew they were in troblr but I know u can listen to all my conversations but main one is last night I don't know exact time 9 to 11 im guessing but I was told I would receive 2 iPhone8s and tablet and six months no payment comfirmed he said no payment toll January next year for what happened sprint staff r the worst and I mean worse company ive eber come across they need training badly they send u 2 wrong people lie and I have been lied to multiple times last couple days and sprint has to honor what was told to me but everyone claims I have no account have sales make account that gives me my stuff and no payments til January I will not quit till I receive my stuff and I want immediate response
I was offered a plan of 90 for 4 phone permanently to stay with Sprint. The bill has been wrong for the last 3 months. I have spent countless hours on chats and on the phone with representatives. They all tell me i'm right they can see it in the chat and will fix my account and never do. Today the supervisor I spoke with said the plan they offered was wrong and they weren't going to honor it because the person made a mistake. It wasn't my mistake and I feel my deal should be honored. I asked to speak to someone higher up and she sd there is no one higher up and it just can't be done. I told her someone at that company would have the authority to honor a deal they made in writing no less.
6/9/2018 3:00 pm EST - My current phone no longer holds a charge so it is time for an upgrade to phone & service. Called 800-777-4681 to upgrade my phone/service. I've been a customer since July 2006, I'm out of contract and have no insurance on the phone. The first sales consultant wanted to send a code to my non-functioning phone before proceeding with an upgrade which is senseless since the phone cannot hold a charge and cannot call or read text. She told me I need to go to a Sprint store that is 35 mins away in another state. This is a major inconvenience especially since I verified my account via name, address and secret question. I don't know the pin # and I don't know how to get it. I asked to talk with a supervisor and the consultant dropped the call, I called back and was on hold for over 7 mins waiting to talk with the supervisor. I called back. During this 3rd call, the sales consultant, told me that she put a note on my account and that was all that can be done. So I asked how do I go about cancelling my service. She put me on hold and I'm waiting again.
My mother who had the account has recently been placed in a nursing home and she will not be needing her phone as her daughter I am DPOA of her affairs I have tried for several days to get this account canceled was put on hold numerous times and when I finally got someone to help me they said they would call me back in 7 to 10 days to get everything canceled what a freaking nightmare easy to get the phone but hard to get anyone to help at customer service I have never experienced anything like this before
My complaint is a lot of things. First, the customer service is horrible, as horrible as it can be. My wife has called with issues regarding improper billing numerous times, each time for no less than an hour sometimes two! Is there anyone there that can make a freaking change to a bill? Each time she has to go through many forwarded calls to finally get someone and then SHE GETS DISCONNECTED! Today for example, 6/8/2018, my wife was on the phone for over two hours and then they hung up on her !!! Holy crap are you kidding me! This same scenario happened last month also. FIX YOUR BROKEN CUSTOMER SERVICE!!! I am not happy at all with the way we were told at the corporate store in Fairview Heights Illinois what our bill was going to be each month and then it was WAY more than we were told. LIES LIES LIES FREAKING LIES! All of it is a joke. How about you fix my bill to what it should be for one, reimburse my wife and I for the time we lost trying to make you fix what you broke, let me live out this contract with you with the payment I should have so I can leave Sprint the exact second I can and tell everyone I know that doesn't already hate you to never use Sprint. Not surprisingly, there are a lot of people we4 know that avoid you like a plague.
My Sprint phone has been having recurring issues, plus new ones. The Sprint Store on Tamiami Trail, Sarasota FL has many sales people wandering but we had to sit and wait for over 25 minutes to be told that my phone needed to be sent in. Ok, so far not too irritating. Then I was told there were ZERO loaner phones available for over 1 week! Seriously in this age where everything is done on the phone, how can anyone be expected to be without for at LEAST a week. Does that mean possibly 2 weeks? I work using my phone. Their alternative resolve was to pay off my phone and purchase a new one. Does this reek of a scam to you because it does to me. Better Business Bureau here I come.
After several attempts to unlock an Iphone that was bought at a Apple Store , and it supposes to be unlocked , the Iphone is Locked to Sprint.
At Apple consumer support they told me that , they can´t do nothing, only Sprint can do.
I try several times doing international callings (I´m from Brazil) and they said to send an email unlocking my Iphone ,but nothing happens.
The first call was made 04/23/18
The Iphone IMEI is 353066090975503 and attached is the transaction receipt.
What should I do?
You owe me $5.88! I have contact Customer Service several times in the last month and was told my credit card would be credited or you would send me a check. I have not received either; I would expect a check because I am not a customer with you anymore (which is a good thing). Here is why you owe me money:
1) I called Sprint to cancel my account on January 14 2018 because when I was a customer of Sprint - I could not or received group texts when I was at home. I had a Airwave Tower which was not helpful so I decided to leave Sprint.
2) When I left Sprint, I requested and Sprint sent me a "Label Kit" to return the Tower. Well, when the first Return Kit arrived - it only contained an envelope to send a cell phone back - this would not fit the fairly large tower & box. I immediately called Customer Service and explained my situation; they said No Problem we will send you another "Return Kit".
3) I received another useless RETURN LABEL (for cell phone). Called Sprint Customer Service (useless) - said they would send another one.
4) On or around January 24th or 25th - This happened again - so somehow they transferred me to Antoinette (located in the States - I have forgotten where - but she was helpful and said she would send me a Return Kit. I asked her for her email; she could not give me her email; but I could contact her manager ( - her manager's email I used Christina.firstname.lastname@example.org); Christina. We emailed for several weeks - with no results. Below is a copy of one of our correspondences:
From: Laurie [mailto:email@example.com]
Sent: Monday, January 29, 2018 3:12 PM
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette
Christina and Antoinette,
I just received my 3rd Return Label & envelop for a cell phone!!
I should have received a Return Box and Label for the Airave??
Antoinette, can you please call me when you get a chance?
Sent from my iPhone
Begin forwarded message:
From: Laurie <firstname.lastname@example.org>
Date: January 26, 2018 at 5:21:36 PM EST
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette
Just wanted to forward to you the email I revel from Sprint.
Not sure if it is important, but I have a concern that
It had the phone number as 585-7973099.
The phone number connected to the Airave was
Another phone number (585-615-....).
Just wanted to let you know!
Sent from my iPhone
4) I was told by your customer representatives when I called to see why I was charged in February and March; they said because of the Airave??? I TOLD THEM ALL I tried to return - but SPRINT DID NOT SEND ME THE CORRECT RETURN LABELS. So. I ended up wrapping up the tower and using the address label Sprint sent even though the price was incorrect. And, the tower was delivered to Libertyville, IL. and received on February 14, 2018!
SPRINT CUSTOMER SERVICE IS TERRIBLE!!!! I would like you/Sprint to CREDIT me the $5.88 you charged me for the useless Airarve that I couldn't use and TRIED ON MANY OCCASIONS to return! You DID RECEIVE IT and should NOT HAVE CHARGED ME!!!
5639 Centenary Shores
Sodus, NY 14551
I leased a samsung s8 which I paid off and wanted to upgrade to a s9 and was never given the option of the galaxy forever program now they want a 450.00 down payment I wanted to see if there a discount or some kind of offer. I was happy with sprint . I dont have enough money for another down payment. I am on a month to month payment now .
Was offered visa card and other incentives to stay with sprint after contract was over , got few things but won't give me the visa they offered. Now manager says he has done all he can do , they lie and I will never go with sprint again or recommend them to anyone
I having problems since the first time. They are buying my att contract off your people didn't write the numbers done. I
Air I what is for sprint to keep their promise. The total contract to buyout att is 930" , I am really pissed off at sprint and th their people they weren't rained right at all. I have been back to the store to see if you people got it straighten out yet. I can't afford to but both phones. I will be sensing the att bill to your ceo to see if he can handle faster. I am stressed out tha bout it all you guys have lie to me form day one I won't sent of my friends to sprint after this see.
Purchased I phone 7. Became inoperative within 1 year. I continue to pay for the nonworking phone and unusable service contract. Attempted to resolve a $36 reconnect fee on this nonworking phone. What was reconnected? Phone inoperative/service useless. After getting runaround for 12 hours, I gave up.sprint sucks.
Horrible service is an understatement! Not being able to keep a promise, inconsistency from what one representative says to the next representative, hold time, awful communication skills, listening skills etc etc... On 2/21/18 I called to see what I could do to for an early upgrade. I was promised a $175.00 only fee vs $475.00 that would cost me for early upgrade. I understood this was a business decision, which is fair and a smart business decision. Thru out the call I repeated to the representative, "so the only fee to upgrade to a note 8 is 175.00", and on every occasion he indicated yes only 175.00.This initial conversation took 1 1/2 hours, because he kept checking with his supervisor, which in my opinion was way longer that it should be. I placed my order for the note 8 confident it would only be a $175.00, and was advised it would take no more than 2 days for me to receive the new phone and then I had to send in my current phone. The following day I signed in to my online acct and noticed a $320.00 charge. I called to ask why representative said "no worries once you turn in your old device it will be reverse". On 2/23/18 I called to inquire about the note 8 since In my mind I need the note 8 so I can go to the sprint store turn in my old phone so the screen can be repaired (I have insurance) return the phone and deal done. I was transferred from dept to dept, each time having to have to tell the whole story, only to learn no notes in file that a 175.00 charge was agreed upon for an upgrade. Finally I give up and request cancel the order make sure my acct is credited for the 320.00, only to learn from the representative that yes they can cancel but a charge would apply. Needless to say I lost it, have now been on the phone for 2 hours on and off. requested a supervisor, non available, wanted to make a complaint they only said it would be escalated. Still waiting for a call from a supervisor to express my dissatisfaction with the whole experience. I expected a whole lot more from Sprint, while I have heard horror stories of different situation with Sprint I always took pride and said not me SPRINT IS GREAT, No more, now I know better, worst company that I have had to deal with in my life. Will be taking my business else where. UNBELIAVABLE.
The only I can say don't get sprint zero service and all customer complain about service and line.
My complaint is not with the actual store that we purchased our phones and plans at.
We just switched to Sprint from AT & T. So far We have had extremely poor data speeds and phone quality.
Just to let you know that I have waited up to 3 full minutes for a website to load and I can barely hear when I am on a
Is there anything I can do to have this improve. Very dissatisfied. May have to switch back.
Hello, I've recently tried to upgrade my phone and am having an extremely hard time doing so. There was fraudulent activity on my account months ago and I had also resolved that issue MONTHS ago. I've made 3 trips to the sprint store. The second time that I went every single one of their computers were down so after I had already sat there for 45 minutes, they told me I would have to come back another time. The third time that I went to the sprint store I was there for an hour and a half and they explained that because there was fraudulent activity on my account, they weren't able to upgrade my phone because their system said that I had already upgraded. This shouldn't have even been an issue and should have already been taken care of since I had called about it months prior, and concluded with a customer service rep that someone hacked my sprint account, and stole an upgraded device using my information. I then attempted to call customer service today, was transferred three different times, and had to re-explain the situation each time. Eventually, I asked for the corporate contact information and no one seemed to have that either. If this issue isn't resolved soon I will be switching phone services.
10/25/2017 Signed up, paid $42.48 for refurb iPhone 6, phone number 913-228-7380
11/6/2017 The phone I received was defective. I called and CANCELLED contract under 14-day satisfaction guarantee. Sprint will mail me a UPS return shipping label. Refund will be given upon receipt. It has been 12 days since I signed up for service.
11/6/2017 UPS shows that Sprint created shipping label 1Z9R08859046349139 to return the defective phone. 12 DAYS
11/10/2017 I received the UPS label and mailed the phone the same day
11/16/2017 UPS shows 1Z9R08859046349139 package was delivered to Sprint
11/16/2018 Another charge for $54.15 was applied to credit card.
11/16/2017 I called, Sprint apologized for additional charges and will stop all billing. Stated that charges were continuing because they did not follow through on closing account. They could not confirm receipt of return, credit pending receipt.
11/18/2017 I called, Sprint could not confirm receipt of return, credit pending receipt
12/12/2017 receipt of return confirmed. case 190512541 refund in 3-5 days
12/18/2018 Another charge for $43.28 was applied to credit card.
12/21/2017 no credit received. Again, Sprint stated that account was not closed, but they would now close it. I was assured credit for all charges would be processed within 24 hrs. despite the fact that THEY screwed up and didn't close the account as I requested.
12/22/2017 no credit received. Called and opened case 190512541 $139.91 refund in 3-5 days
12/30/2017 received refund for $56.94. Balance owed me $82.97
1/11/2018 called and asked for refund of $82.97 balance. Opened case 193739216. I was told it would be processed in 3-5 days.
1/22/2018 no credit received. Called to open new ticket 194889538, assured that refund would be processed by 1/26
1/26/2018 no credit received, was told to check by end of day
1/29/2018 no credit received, called and was told supervisor will call back by end of day to confirm refund approved. At 4pm Supervisor left message assuring me that credit would be processed within 24 hrs
1/30/2018 no credit received, called and was assured it will be processed within 24 hrs, and billing will call to confirm
1/31/2018 spoke with Amy in finance, credit request was opened 1/30 and credits are processed within 3-5 days NOT 24 hrs.
2/8/2018 no credit received, called and got cut off while on hold. Tried using Chat line. Chat line informed me credit was rejected on 2/5 because it looks like account was not closed within 14 day satisfaction period. Chat told me to call 888-211-4727 (wrong). Called 866-789-8292 instead, spoke with Ken who stated incorrectly AGAIN that I am not owed credit because I didn't cancel within the 14 day period, transferred to Chris in Finance who stated I would get a call back to confirm $82.97 credit within 3-5 business days. case i1353769584.
This is an abusive situation. I have been lied to, miss lead, on hold for hours, and spent 12 hours total on the phone to just get nowhere and lied to again! I returned 3 phones when my lease was up and upgraded. I was worned by UPS to keep my tracking #’s because Sprint is known to put their customers through the ringer and lie to them about not receiving the returned phones and charging you over and over for the phones they already received.. This is a nightmare and I will never choose sprint again due to their lack of customer service as well as a lack of conscious in doing right by their customers as well as no concern for their clients time.. Absolutely the worst experience ever..
We went to the Crystal Lake, IL strode by Regal cinemas and were treated very poorly by an extreamly rude supervisor named Reaquel. She yelled at us and now was so unhelpful full not wanting to fix a problem that costumer service said should be a simple fix. WOULD GIVE HER 0 STARS IF I COULD!
Extreamly inappropriate service!!!
I purchased the samsung galaxy note8 from sprint 1/12/2018 and since day one Ive had problems with the phone frezzing up, Ive had a soft reset and a hard rest. Then the phone started not sending text out and locking up. Now the voulme has done completely out and the phone is less then 20 days old and customer services informs me that they will not take the phone back because its out side of there 14 day return period. Customer service sucks and so does this phone. Worset experaince Ive ever had with a phone. I wish I would have never done business with sprint. I will be filing a complient with the better business bureau this is no way to do business. Selling customer phones that dont work and then refusing to take the phone back
I have been a long time spirit customer. On sunday buy new phone I am on family plan did not want change my plan if cost my family money he said no it would not be change my plan he changed plan he was wrong called to change it back said no .This is the way you treats someone who has been with you,so I guess all 5 will say goodbye
Opening account 1 month ago coming from AT&T after 15 years I realize I made a mistake. Customer service is horrible it’s like talking to a wall,, no matter how many times you call to make sure your account is correct etc,, you will still find a problem! I’m totally shocked by this and no one seems to care or to fix the matter,,
WE discontinued our service with Sprint in 2015. There were a few small items that still needed to be paid for, which were taken care of....so we thought. We went about 8 months or so with no notices. I was ASSURED by your Cust. Serv. Dept. that everything was paid in full and our account has been closed. Then out of the blue we get a bill for about $85 charging us for the internet on a tablet that was paid off. Got that taken care of and now I'm getting a bill 4 months later for a $3.25 late fee. THIS ACCOUNT IS CLOSED!!!!! IT NO LONGER EXIST. We are tired of your staff coming up with bogus charges. You've already been investigated for this and a complaint filed with The BBB that states:
Sprint Corporation allowed illegal charges to be added to consumers' wireless bills, a process known as "cramming." The case was filed against Sprint and Verizon who must pay a combined $120 million in refunds and $38 million in penalties and investigative costs.
So why are you still doing it? This is PURE harassment against us. If we get another bill for a bogus charge on a closed, non existent account that has been closed going on 2 years, I WILL file charges against you for fraud. When I call and talk to Customer Service I get nothing but the run around, disconnected, no records of phone calls being made, employees that "don't" work their anymore or told that employee gave me the wrong information. I can NEVER get confirmation e-mails nor can I actually speak to an American citizen. WE ARE NOT WITH SPRINT ANYMORE. DO NOT CONTACT US AGAIN. WE OWE YOU NO MONEY.
Chat format, The representative was not helpful in the least. Sprint overall is horrible, they are deceptive and have unethical practices. My bill has all but tripled because of representative negligence at my expense. Erroneous charges, and they never canceled the phone lines I requested. Charged month to month for phones that could have been purchased for 1.00 at FMV, charged for insurance on a phone that no longer qualified for it. Plan changed without consent but still have to pay to have it changed back. Every part of the service is subpar. I would not recommend Sprint service to anyone.
There’s two things:
I bought a Belkin wireless phone charger from my Sprint Store. It stopped working less than a month of getting it. I bring it back to the store to get a replacement charger. They would not exchange it because it has been passed 14 days that I got the charger despite it being less than a month old. What kind of warranty is that? That’s ridiculous. They said I have to go through Belkin myself to see if they can do something about it - as if I even know how to do that. They did not even show me how to contact Belkin. The customer service was so bad that I am thinking about leaving Sprint altogether.
I got my iPhone8 Plus from Sprint as well. They told me that I would get $50 off my next bill for signing up with sprint. That never happened as well.
Case# 9737969042 - in process
My wife's cell number has been hacked with long distance (international) being made to South America, Columbia in the amount 225.47
which didn't made. We been with Sprint as of 2002 and back then I do remember I use to have issue with long distance that was never made by me I called CSR they were very understandable and they trusted my info and voided the fee but now for some unknown reason they don't trust customer complaint. Why? Is the work of evilness, greed and fraud? We live in a world of high tech computer and computers being hacked everyday and Sprint doesn't agree with me.
Please in the name of God, please correct my billing as she did not make those calls.
My wife and I was in Sprints North State St., Orem Utah Location and signed up for the Sprint Flex next evolution lease program on Oct 7th. We was promised we be paying no more then what we was paying then, which was $134.00 a month, for 2 phones. Now we paying $168.00 and $166.00 the last 2 months. Now we being told we wasn't eligible for this discount and Dallin Englund the Retail Consultant won't even call us back. I don't even call this customer service. It would seem I don't have a contract with Sprint since they don't won't to honor there original agreement. This isn't even the same great company we signed up with 2 years ago. Based on there star ratings looks we not the only ones that got screwed over. Just remember what goes around comes around!!!
Ive had several problems, I have been directly lied to promised callbacks and not gotten them. I have been with them 8 months and i regret ever switching carriers. Sprint had a promotion 90 dollars you get 5 unlimited lines total also i got a buy one get one free on my Samsung galaxy s8 plus So ive called in several times wasting many lunches at work were i should be relaxing because they did not give me the promotion as promised ive been paying for my lease on the 'free' phone. Ive been overcharged on my bill the whole 8 months ive called several times and been told my plan has been changed to the right plan and it was not. Now ive missed almost the whole promotion They gave me a 250 dollar credit but still have not fixed my plan as promised. To make matters worse two days after joining the tower by my house broke and there were endangered birds hatching on the tower so they stated i had to wait for them to hatch. it has been 8 months with none of my three lines having data at my house i finally had to pay 600 dollars to have WIFI put in my area now i have a monthly wifi bill on top of it all I'm out about a thousand dollars and tons of time. and now it looks like i just want credits because of all the mistakes they have made that ive had to call and try and get resolved still have no data on my three lines and i get lied to everytime i call and there rude I cant wait for my contract to be over Worst phone carrier ever !
I have been a Sprint Customer since 1995. I recently upgraded my Samsung Galaxy S6 Edges ( I had 2) to Galaxy S8+. The initial call took over 2 hours where they promised me I could get the 2 new phones plus a “free” tablet for way less than I was paying now under the “Unlimited Freedom Plan”. My bills were running between $185 and $228 a month for who knows what. I have not been able to do anything on my Sprint website in over 3 years and no one has been able to help me get back on. Since I have paperless billing I have no idea what I am paying these ridiculous prices for. But they told me I would be paying roughly $185 for the 2 phones and the tablet. I went ahead and purchased the phones and told them I would call back about the website issue because I had a headache trying to deal with accents and being on the phone for hours.
When I finally got over the trauma of the 1st phone call, I called back trying to get my website fixed. It told me I don’t have permission to make payments or make changes to the account without the permission of the account owner (ME!!!). Once again, the sales pitch started when they asked why I hadn’t taken advantage of my “free” tablet for my second phone. They sold me another “free” tablet for another $8 month and reminded me they would change my plan to the Unlimited Freedom when the November billing cycle started. Still had not fixed my problem and gave me a number to call to get it fixed. This call took 1.5 hours and once again, I had a headache when it was over. I called the tech support number they gave me and those people, thankfully who I could understand, said that department would help me set up my phone, but had nothing to do with web issues. Another waste of time in my life I will never get back.
My old S6 had fallen out of my pocket and the screen had cracked so I went to a Sprint store and spoke to a person in person and was told I only owed $80 per phone and so I decided to keep the old phones. Thank God for the people at the 132nd & State Line store for maintaining my sanity and giving me a brief straight forward answer to that issue. So when my November bill showed up, I figured I owed $406 because did not send the old phones back and that was the $160 I owed….
Until I received my DECEMBER BILL!!! That bill is $490!!! I immediately got on the phone with Sprint customer service and found out the plethora of lies I was told by the previous 2 reps.
1. I was never put on the Unlimited Freedom Plan, which would have saved me about $80/month
2. I was charged a down payment for both phones, totaling $350, I was never told about. They had told me NO DOWN PAYMENT!!!
3. The “free” tablets weren’t free. They are $8 month. The SERVICES are $33/month in addition to the $8 I was told about in the sales pitch
4. Under the new plan, my bill will be $250, not the $185 promised, which I guess looks AWESOME now since under the old plan it was going to be $330
Needless to say, I know this is big business and like all big business it’s about scamming the consumer out of as much money as humanly possible without getting them to move to a competitor but the blatant outright lies told were appalling. Like I said, I have used your service for 20+ years while in the military and overseas because I thought it was fair. You used to appreciate my longevity whenever I logged in or called. Even when you moved your customer service department overseas and it became abysmal at best, I hung in there because I thought Sprint was worth it. Now I’m pretty sure there is a better deal somewhere else. Hell, ANYWHERE else. There is no service anywhere worth $500/month. Don’t know how you’re laying off people when you’re raking in that kind of cash.
The rep today finally got me moved over to the new plan. Or so he says. I guess I will find out on my next bill. He also broke my bill down to the gnats ass for me since I STILL can’t access the website and have paperless billing. Maybe one day someone will be able to get that fixed for me. That phone call only took 30 minutes. Maybe because he knew I was pissed, maybe because he couldn’t sell me anything else…
I can’t express enough how completely DISSATISFIED I am with Sprint at the moment. I want to vomit whenever your commercials come on TV. You can trash this email if you like but I will be sending a copy to your CEO and the BBB anyway so it will not end here. Have an AWESOME day! And Merry Chritmas!
The person who is NOT the owner of this account
Have called sprint 3 times to unlock old phone I gave to friend. So far they have unlocked 1 phone twice ( I own 4 phones with sprint) and who knows what other phone. I haven’t been as pleasant with these people as I should have, but when you purchase a product that you can’t truly have, its agitating . Ever since I had my phone unlocked the first time my hotspot gets used up within five minutes along with my wife’s and two kids we have been having nothing but problems after we requested the first unlock. These people (customer service) are very unprofessional
this is the worst company I have worked with when it comes to customer service. They rank real close to xfinity.....
every time I call them, i waste 1 hour and still dont get results. I fired sprint 2 months ago. went with verizon... they atleast try...
Now sprint is running me around about my last bill. I cant log in. A called twice " 1 call 1 hour"........ they keep telling me they will send me my last bill in the mail. Today I got a Collection agency alert:!!!!!! oh my god. This company is lost..... They have my address. when I call them, they ask me the same questions over and over. Why cant they write information down. I cant wait for this to be over. was with sprint for 10 years. I wonder why i waited so long to change.
I am asking for my refund from last 1 year of 345$ and when i called today there employee misbehave and tild me fuck off
I had insurance on my phones I called the insurance claim number only to be told that my phones were obsolete they stop making that model and that they could not help me to buy a new phone. when I ask so why would you sale insurance on obsolete phones they claimed that it was sprints fault. I have been a customer since 2006 preferred customer my a**.
I went the the Sprint Store at 997 Central Ave. to pay my Virgin phone bill. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch. Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. and he just looked at me like I had two heads. Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt. Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long as he could just to mess with me. Needless to say it took over 15mins for him to finally give me my change and receipt. I asked him for his name and again he just stood there looking at me like he wanted to punch me or something and refused to give me his name. I had to ask him 3 times before the other clerk told him to. Extremely poor custome service from the Curtis. I truly believe that since I was the only white guy in the store that I was being subjected to racist behavior on the part of this Sprint Employee. He went out of his was to be not only uncooperative and rude but purposively delaying the process because I am white and I was not happy with his extremely poor and purposively slow service. Needless to say I missed my bus and had to wait another 1/2 hour because of your racist and uncooperative clerk who went out of his way to provide such poor customer service that it prompted this complaint.
I can’t make calls. There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in 32224 zip code.
Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. They offered me a a6 for 175 and the phone is valued at 299.Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since 2006. What a joke of a company...garbage...
The service sucks I can’t use my phone ever unless I’m connected to WiFi and yes my cellular data is on.
I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is 678-345-0727 form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer.
I thank you for your help as blocking this number to my home number.
I call at sprint because my Bill Due Date was 15 of every month, and another agent and a supervisor front sprint 1800 were I spoke 2 weeks ago told that I should call between 21/22 to change before my next cycle bill starts. And this woman agent told me:
1: I couldn’t change my Due date because I did a contract with Sprint and I have my 18 months to Done in order for me to Change.
2: I order her I want to speak with Supervisor she said I couldn’t talk and I told as I’m the costumer of sprint I have the right to speak with a Supervisor and she told no you can’t. I order here transfer and finally did but put me hanged on the phone waiting and waiting.
On 03/08/2019 I went to the sprint store at 2109 E Franklin Blvd Gastonia, NC 28054 Store number 2094 to look at new phones and consider an upgrade. I was greeted by sales rep Elizmar Montanez. There was sign in front of the phone stating it was $29 a month. I asked if I could get the phone and only add $29 to my monthly bill repeatedly and she answered yes. My bill was about $79 dollars and she gave me a new price with the phone including taxes and fees of under $110 a month. My first draft was $170. She asked me if I wanted the Sprint insurance on the phone and I told her no. She offered me a Sprint Drive device and service that came with a one year membership with AAA and that if I signed up for it it would lower my bill by $5. I told her to proceed and sign me up for it.
I have been with Sprint for almost 20 years. I’ve had an unlimited data plan for over a decade. These are my issues:
1. She lied about what I would pay for the phone. The $29 fee was only for new customers and the real price was $41 a month. She never disclosed this to me and the actual cost is $41
2. She lied about the fact that I was purchasing the phone with two years of monthly payments and then own the phone. The phone payment was a lease and after 16 months I could purchase the leased phone for $250.
3. When asked if I wanted the insurance plan on the phone I said no but she signed me up for it anyway.
4. She changed my plan from an unlimited plan to a limited data plan without telling me or my consent.
5. She lied about the Sprint drive saving me $5 a month on my bill. It actually costs $10 a month for the service.
I became aware of all this when I got the message on my phone that I had reached my data limit. I called Sprint customer service to see what had happened. The agent told me of all the changes that were made to my service and the monthly costs. I was able to get them to put me back into the unlimited data plan and remove the insurance on the phone from my plan. The agent told me I would have go to the store of purchase to resolve the rest.
I returned to the store where all this happened to resolve the issue. I was seen by the stand in store manager but he put everything off on me and offered no help in resolving any of this. He showed me a summary sheet and told me I signed it because all employees are required to have it signed by the customer at the time of sale. The summary showed changes and costs to devices and service clearly and easy to follow. I told him I had never seen the form and he argued that I must have signed it. I asked him to pull up my file and show it to me. He looked but said the form wasn’t in my file and couldn’t produce it. I talked to him about the Sprint Drive but he said he couldn’t change it as 14 days had passed since I upgraded my phone. He stated that all this was her word against mine but couldn’t produce the signed summary form.
After a long period of trying to get this resolved with no help from the manager he printed off a copy of some of the contract to show me I had signed for it. It was very obvious that the signature wasn’t mine but he refused to acknowledge it when I showed him my signature on my driver’s license. He printed off another signed contract and told me it was a previous upgrade signature but it was the exact same paper he showed me the first time. He actually tried to make me believe the second print off was from a previous time and the signatures matched. I told him I knew what he did and insisted on seeing another copy of a previous contract. He produced one and it looked much like my signature and was clearly very different than the one from the date of purchase that he first showed me.
I realized I wasn’t going to get anywhere with this and asked for the sales person’s name who did all this. He told me he couldn’t recall her name or spell it yet he called her and talked to her while I was there. I asked him again for the sales rep’s name and how to spell it and again he told me he couldn’t produce it. I had him print off my receipt for that day of purchase and found the sales person’s name on the top of the receipt. He just didn’t want to help me and put all this off on me as he said she said and there was nothing he could do about it. He was very condescending and avoided answering anything that might imply Elizmar Montanez did anything wrong.
The only thing I’m asking for that I haven’t already had to fix myself with the Sprint customer service rep over the phone is to pay for the lease at the amount I was repeatedly quoted and have the Sprint Drive service cost removed from my plan.
I have never been treated by a manager of a store as rudely and without concern over what had happened by anyone in my life. I wish I could give them no stars.
I decided to leave my current provider and switch to sprint. I had visited a sprint store with my daughter....I was looking for two lines and devices. I was told if I opened up five lines it would cost about the same and I would receive three tribute phones at no cost...the associates had asked what I paid monthly at my previous provider....so they were aware...they had said I would be paying around the same amount...I also made sure that the three "free" phones were not going to be charged....they assured me nothing was going to be charged. I was at the store for about two hours switching everything.....it was a long time and was confused...but they assured me that the two devices that I wanted were the only ones that I would be paying....a couple weeks later I was looking to get the Samsung watch....not realizing that I needed an available line...which I didnt have because of the extra lines. I went to return, but was told that I had to pay $45 for each for a restocking fee...I was a little upset about this because had I known at the time of the transaction in would not have gotten the extra lines....when I visited the store...the associate made a call and approved me for an additional line if I wanted to get the watch, but also to keep the extra phones because I would not be charged. I couldn't get the watch because at the time I couldn't afford the down payment.....fast forward to 5/20/19 I looked at my bill and it was $250.....$100 more than I expected to pay.....they had me on a plan that they chose for me and I was getting charged on all five lines.....my whole experience with Sprint was horrible....I feel like they took advantage to meet their goal. I'm sure if you pull up my phone number you will see the many phone calls I've made.....
Betany Christown mall Sprint. RICKEY is the Manager. I went in because I needed more RAM ( better phone ) and I explained that I milti tasc with this device. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months.. NO ONE WILL HELP> ESPECIALLY HIM. I will be calling 3 on your side to expose this FRAUD if this is not resolved soon. the account is for phone # 5305522570
I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks. Yes I fell behind on all my bills. But have always made a monthly payment to sprint yes late. I’m currently still a month behind on bills and asked if I could make the 213 payment on May 31st . I explained the situation and absolute compassion. I don’t want to change service I just want to have an arrangement for the 31st.
Dear Sirs: PLEASE PULL UP MY ACCOUNT. My problems started on Friday of last week. Spent 2.5 hours on Friday the 3rd of May!! my problem has not changed only worst with the lies I have received from CUSTOMER CARE SUPERIVISORS " Linda, Michael and the one that would not give her name at 8:50 PM Central Time Zone. My problem has not changed since Friday!!! Tech Service sent me to Corporate Store in Panama City, Florida took off a half of day to go there. More lies from management told me my plan did not include Mobile Hot Spot. For $ 20.00 more I could have a hot spot...… More BS lies my plan includes everything. New CUSTOMER CARE SUPERVISOR on Monday afternoon after being at your Corporate Store in Panama City, Fl. after being directed there my Tech Support. the Store is not a repair center!!! Your Supervisor moved my plan to 4G LTE at your expense said she would call tomorrow to see if my problem improved. My problem did not improve an other lie said she would call between 1 and 3 PM central standard time. DID NOT CALL. The closest factory repair store was Mary Ester, Florida. Tried all day to make an appointment and got recording STORE IS CLOSED. Great way to run a store WEB SITE SAY OPEN, BUT CAN'T SET APPOINTMENT when no body will answer the phone.. All I have been trying to do since FRIDAY is get my phone working. Going to drive 66 miles to Mary Ester in the morning and HOPE they will be open at 10:00 AM. Will let you know what happens in the morning. I have been more than patient trying to fix my phone. You have some major problems with the LIES your customer care department is passing out NEED TO REVEIW YOUR TAPES somebody is covering up a lot of BS coming out of your CUSTOMER CARE,
have had problems since the day i have signed up. call every month since i have had them. wait over an each time for a manager. never speak to someone in the usa.... im looking for a new company. they have the worst customer service i had in my life. charging my phone for something that i wasnt suppose to be charged for 6 months and have yet to talk to a manager.
This altercation occurred at the sprint store located on 3741 Mall Dr, Texarkana, TX 75501. There is an employee there who curses almost constantly. In front of customers and preachers. She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store. I am very disappointed.
Sprint insists on overcharging then refuses to do a refund. I have tried to discontinue a line for almost 3 years. No one returns my calls after numerous requests. My rates have increased for no apparent reason and no prior call to explain about increased rates. Customer service is sooooo knowledgeable about their company policies. Trying to call in to get help is a joke! On hold for 23 plus minutes now. I would appreciate someone calling me that is authorized to handle my issue. 208-206-2369 Lorri
Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone,
45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate. Bill Date 15th Cycle ends 21?? WHY R you billing me 3/4 into the cycle.
Just a bunch of dopes who are Not on the same page at customers expense
I had applied for a work from home job on Facebook & was hooked up with google hangouts, I was asked questions and then told I would be perfect for the job. So the person told me that they would be sending me a laptop since I had only a iPad & iPhone, and that I would be paid two iMessage a month and if I decided to quit, I could just sent laptop back .i figured it sounded good and he said the name of company was home solutions or housing solutions, I can’t remember now, I am so upset. They told me everything would be done on laptop & phones, he sent me two phones by fedex and asked me to send these to a address in California so that all the information would be programmed into these phones, so I had my aide take them and mail them to the address I was given. He then went on my sprint account and added these phones to two new lines. I have the IMEI numbers and phone numbers that were put on my account. He also ordered a phone , told me it would be mailed to me. But I never received any phones at all. Now I am being told that I have to pay for the 3 phones & lines . I have been a customer for 10 years and I hope you can help me. I only live on social Security so there is no way I can pay for these, my sister & me have iPhones and we pay our bill every month. I am disabled too so I hope we can take care of this. Also he told me that they would pay my cell phone bill which was 197.02 which he did and then backed out of payment so now we are behind on our account. My name isTheresa Velkovich & my phone # 304-218-0343. Thank you
I canceled my service February 21, 2019 to go with Verizon. I called for my account number and they asked me if there was anything they could do to keep me on and I responded "no." I did not keep that phone number and I traded my phone in to Verizon. I get a bill in April with a balance of $158 and change. I called customer service and they said they would take half off my bill. I get another bill in May stating I owe $158 and change, but when I call it is now up to $165 and change. I called back and they gave me the worst time on the phone. I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar. I have 3 witnesses to my conversation with the Sprint representative. I will never recommend Sprint to anybody nor will I ever consider ever, ever going back to Sprint. I have never been treated so horribly in my life. I was a good customer and to be treated so horrible is just not right especially when you people make the money you do. What goes around, comes around! Remember those words cause Sprint has it coming to them.
I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere.
1ST. Tried to upgrade phone online and lost contact in the middle of conversation on 4/27/2019
2nd Went to store in Temple Tx ( General Bruce) on 4/28/2019 and did not have phone in stock , offered to mail , I accepted on to find out later the it was mailed to the store not house a week later. Never received a call that the phone had came in. I called on Friday 5/3/2019 am was told that she would have to call me back, but never received a call. That same evening I called again and was told it was at the store ( we close at 7) . I went on 5/4/2019 to pick up phone. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around 2007
on May 3 2019
I called at 8:00 pm and talked for 1:24 minutes I spoke for so many agent and were telling me different information and I requested to talk to an manger his name was martie he supposedly was helping I told him the story of my phone call and I wanted to record my phone call because each agent was telling me different information from other and I told him then I was ready to give him my credit card number to make the payment then he hang up the phone on my on purpose
He said it if the phone is recorded I wont assist u
And then he hung up
After that I called again and I was on phone for 24 minutes after that they hung up the phone on me
Only one agent his name was Justin helped me well
The rest is 00000000
This is the short part of the story
The worst company and worst customer
Don’t waste ur money and time with sprint ever
This is the worst company I have ever tried to call.They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up. If you are looking for a good company do NOT USE SPRINT!!! Stay away from them!!!! You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!!
I wish I could give 0 stars. I am no longer a sprint customer however, I keep getting bills sent to me. I have had this happen previously and I was told that everything was paid in full. When I try calling Sprint about this, I keep getting hung up on. I was supposedly transferred to a Manager twice and each time the manager would put me on hold and hang up. No one ever calls back either. I keep getting sent mail threatening to send me to collections but each time you try to address the problem no one helps you. Many people at their customer service line have a hard time understanding English; they are rude and inconsistent. Every time I call I get a new balance and new reason why there is a balance and then after waiting hours I get hung up on. I was even supposedly given a direct # to a manager and when I called it, it was a restaurant. I also tried calling the # on the bill and each time you call that # it automatically hangs up on you. Sprint has the worst customer service I have EVER heard of!!
I have been a Sprint customer for many years. I had no problems until this year. I had three separate encounters with horrible customer service. I called the 1800 sales line because I’m looking to possibly upgrade my phone. In the past sales jumped at a chance to sell me a phone. This call basically told me she couldn’t really give me any information & I’d be better off going into the store. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. So I called the corporate store closest to me (Ridgepark Square in Ohio) and I was put on hold 3x for over 15 minute each & no one ever answered the phone. I hung up all three times. Where the last incident I went into the store & I said I’d like to trade And upgrade two phones. The disinterested sales rep told me our iphone 6’s were only worth “Like” $50 & we could probably sell them online for more & the price of the new phones were on the signs that I could read myself. No promotions “just what’s on the signs over there.” He did walk over to the sales signs with me and ended up pointing to the sign & said “that times 2.” That was in the Westgate Fairview Park/ Rocky River Store. So I called Apple who would love to do business with me and does the same payment plan as sprint. I rather give a company that cares my money then one with a bunch of horrible customer service!!!!
Switched to sprint from Verizon. Did this while they had instore promo going on for 9.00 s9s and 14.00 so notes. also was told that I had a insurance bundle package, that covered our 5 lines for 45.00 a month. Was also supposed to receive 5 100.00 gift cards.1 for each line I ported over. They were also supposed to pay up to 400.00 per line for Verizon contract. 8 months later I am still fighting with them as NONE of the above has happened. 1st month when I brought it to there attention in the store ,was told I need to call customer support. And I have been bounced back and forth since then. Last week was the best yet. Finally got to go over everything with a supervisor by calling she confirmed all of what I stated and then proceeded to tell me that I am even being over charged on each line, so with that said I am being over charged about 190.00 a month. Not an exeragation!. Was told that she would reach out to head service rep in my area and get this taken care of. Following day went to store to see if anything had been done. Girl there went over my bill and told me flat out that the person who did my plans LIED her words and that I am not eligible for any promotions and that my bill is correct. And there is nothing that can be done. So as of now I have over paid about 1500.00 in 8 months and my cell bill is about 140.00 more than what I was paying with Verizon. and still no one will fix it. And I might add that my Verizon service beats sprint's service hands down.
I have been loyal to Nextel/sprint 18 years. I had a air card for10 yrs. It has not worked for about 2 yrs. I continue to pay my 50.00 per month. I went and called sprint to help me to get a new air card. I was told to get zing. I did then I was told MiFi.Which I did.Wr had issues getting it connected.Ryan from sprint told me as long asi bought the mifi my plan would not change.Well it did then they jacked up the price to 65.00 and they refuse to put me back on my plan.I never agreed to change plans and had no knowledge sprint didthis till i went in the store!
I want my plan back.....
I have never been so disgusted with a company for their service like I have in the last 2 months with Sprint.I have been a customer for 18 years and have 4 phones with (5 at one time) you.. My wife and I pr-ordered the new S10 and S10+ and received them on March 6. Shortly after that My wife's phone started acting up. Roaming often, could not send MMS messages and got very hot. Since then I have been to my local Sprint store (non-corporate) at least 10 times (they were far more helpful than anyone on the help line) and have spent in excess of 6 hours on the phone (2.5 hours today) with various Sprint representatives. We tried every possible troubleshooting, then they escalated it up to a higher level. Wash,rinse repeat. During this time I found out there was an issue with many of these phones. My phone was not working well either but because my wife's was so bad(basically a 5" computer), I didn't pay as close attention to mine. To sum it up, I have been given the runaround trying to get the phones replaced. Today I called Sprint, then was passed to Asurion (hung up on during the transfer) Back to Sprint then back to Asurion, then back to Asurion, hung up on again, back to Sprint and finally back to Asurion.to review my case to possibly sent me refurbished phone! All this is just wrong! It is common knowledge that there was an issue with the new S10 series. It should have been taken care of the 1st time by Sprint (I forgot, initially I was told to call Samsung because it was their problem). I am not a Samsung customer, I am a Sprint customer. I have been told that customers could take their defective devices back to a Corporate Sprint store to be replaced. Unfortunately I am 145 miles from the nearest corporate store.Why didn't Sprint make an exception to allow the local stores to service customers with no corporate store nearby, knowing the gravity of the situation. It is unthinkable that you would treat your loyal customers with such disregard. I will seriously be considering other alternatives in the future
Fred W. Fasel
After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Then I Increase my gigs again & its more money. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades. Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about. You call the number and it a bunch of agents again then they put you on hold forever. After 37.8 minutes on the phone (yes I was checking my wait time. They disconnected me, i called back lividand told them NOT to put me on home again & again that I was care for my 95 (ninety five) year old father,i cant be on hold for 30/40 mins. She said, yes let me check this for you. After another 14 minutes w her, she pickef up and kindly said, the line had been scheduled to be disconnected. I said I dont want it sceduled I want it cancelled altogether. Then explained they are turned off on bill close date. Then said I didnt need a confirmation, but gave me an Interaction #. (So whats the difference? Apples or oranges.,they're all friuts arent they?) .
The very first agent I spoken too, Joe called back to make sure it was handled. When I told him what happen he apologize profusely.
Imagine after 19 yrs of businesss w Sprint ...bupcus...not even an incentive or bonus, just witching me aroun, calling different numbers &keeping me 'on hold' 45 mins. When I get settled w things, Im gonna Adios &disconnect my entire acct. And go elsewhere.
Sprint has horrible billing practices. They add on items to your bill and then refuse to credit you for those items. They also will end your chat session in the middle of it without resolving the issue.
My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter. I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost. I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived. Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone. Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death certificate. I mailed it in. I got a call today from the collection department telling me I still owed and only the one phone I returned would be not charged and I would have to pay on the others. My sister had two phones, and iPad and a hot spot in her possession. Since one phone was used for her and my niece, I am told that one will not be credited. This has been the most stressful process ever - let alone trying to still heal from my sister's untimely death. Now I have to dispute this or pay before it impacts my credit. The people say " sorry to hear about your loss" but there is no sincerity or care behind the words. I just hope they never have to experience what I have.
I wish I could give zero stars. I switched 3 lines over from Verizon about three weeks ago and its proving to be the worst cellular decision I've ever made. The service is not reliable, in fact I don't even think it can compete with some of the sub par prepaid companies out there. At this point spring is guilty of false advertising as I'm sure they know that their data is horrible, the network is slow and unreliable, the overseas reps that they entrust their customers with are incompetent, lacking in proper English as well as proper resolution and problem solving skills. When I initially changed over to sprint it was to save money. they offered me a certain amount per line to switch. later I found out that I didn't choose the right phones for that offer. if that's the case when I clicked on the offer wtf was I offered phones other than the ones that qualified? Secondly I had a daughter in air force basic training. They assured me they would wait to port her number over to give me time to send her the new phone. Guess what? They ported it immediately so I was unable to talk to my daughter for 2 weeks until she received the new phone and activated it. I haven't gotten anything that sprint promised me and they've failed me miserably. I'm in the process of trying to get my service reestablished with Verizon. Sprint sucks. they really failed me and my family. The service, network and data are unreliable and slow. You would expect more from a big name.
To whom it may concern, Last sunday me and my wife went into a sprint store on us-31 in Indianapolis , we were looking to get us both a new phone,the salesperson told us we couldn't get the deal, it was for new accounts ,we told him that we have had our phones for 4-6 years ,we don't owe on our phones, we were told no, so i asked him if sprint cares if they lose are business ,,he said do what you have to do,and walked off to wait on someone else...SO DO WE LEAVE SPRINT, BECAUSE SERVICE FOR PEOPLE SUCK ,IS IT THAT HARD TO KEEP SOMEONE WITH SPRINT AND HAPPY,????
On Wednesday May 1, 2019, I reached out to the Sprint Customer service line. I asked what my eligibility for an upgrade was and was told. In addition, I was told that I have to pay an up front down payment of $ 50.00 in order to upgrade. I informed the representative that I was not charged an upgrade fee for the last time that I upgraded, so why am I being charged an upgrade fee now. The representative was unable to answer my question and told me that he had to place me on hold while he "asked his colleague what I would be eligible for". He placed me on hold for 10 minutes until I finally had to call back because he never came back to the line. I started the entire inquiry all over again. The second representative told me that the first one was correct, that I did have to pay an upgrade fee. I told him that I was already told that and wanted to know why before he placed me on hold and never came back on the line. He placed me on hold and told me that he was able to increase my spending limit and placed a rep on the phone that gave me the option of putting more equipment on my line such as a watch or a tablet. That DID NOT help me nor did it answer my question. I continued to answer the question and it continued to go unanswered. Lastly, he told me that he would put me in touch with customer care and perhaps they would be able to offer me a deal on the upgrade fee. He came back on the line and told me after speaking with customer care, he was able to offer me $ 15 DOLLARS off the upgrade fee. $ 15.00 DOLLARS !! after two phone calls and 2 hours of my time, I never got the answer to the question that I was looking for, and did not get the phone that I wanted to get !! Extreme waste of my time and no resolution !! Representatives NOT KNOWLEDGEABLE and service was unprofessional and unsatisactory !!!!!
Its been a year...I still can't talk inside my home.Service hasn't worked since day one.I have been promised a device to retrieve service from outside but always told on back order. Absolutely no help from Sprint employees.I am a Legal Shield Associate and my lawyers will be proceeding. Patience has EXPIRED!!! Sincerely, Deborah Newlin
I am a Sprint Customer for over 10 years of service. I was currently hospitalized in the car accident and I called Sprint to ask for 4 days up until the 6 and which is a Monday to extend my service I even spoke to a supervisor I spoke to six different personnel. No one was willing to help me extend my services due to the fact that I was even in a hospital. I will only ask for a four-day extension so I can pay my bill they wouldn't even help me after all these years I was a loyal customer with them. They was so arrogant and disrespectful they act like they had no compassion for their customers who been with them for 10 years or more the only want to comply with what was on their monitors as robots they said I had to give them some money before they could help me. So I leave this note and hopes that someone may take note one day that Sprint sucks and they lost a valued customer.
Was supposed to be over nighted a Magic Box when spoke to rep on Saturday. Package never left wear house. Still sitting there yesterday on Tuesday. When sent out, they never added my apartment number to my address (I discovered this when I received confirmation email)!!! Spoke with a "Martin" tech support who answers for the Magic Box number 844.463.3194 who had an attitude. Assured me this will be fixed. When I called UPS within a half hour afterward, they informed me that that package that was supposed to go to my address here in CA had JUST been rerouted to a Las Vegas Nevada address! Did Martin (in the Dominican Republic) do this? Spent hours on the phone with Sprint between yesterday and today. HOURS! Not threatening to leave Sprint. I just cant stay if I cant connect to the network. Inadequate Sprint employee on Saturday who started this up? One upset customer now! Will never recommend this network. Have these employees graduated at least high school?
I started my service with Sprint in November of 2018. I switched from cricket to Sprint because your employee Angelica Palacios assured me that everthing I needed would be $120.00 per month. (For everything equipment, as well as my services.) I explained to her I absolutely could not pay anything over $120.00 period. After her reassurance I decided to leave cricket and sign up with Sprint. What a nightmare this has turned out to be. I received a bill for $233.00 the first month. I freaked out went down to the Sprint store in the Pueblo Mall in Colorado. Angelica assured me it was a mistake and she would take car of it. She did take care of it however each month that followed I continue to get a bill for $233.00. Every month I am down at the Sprint store talking with Angelica she tells me it a mistake. Not to worry. Well I believed her I paid my 120.00 and my service was disconnected. I went ahead and paid the balance because I need my phone. I have tried to resolve this issue for months. I have tried to contact Angelica a number of times she NEVER returns my calls. I have tried contacting the store manager his name is Thomas Floyd he has not returned my calls either. Within the past month month and a half services has been changed things are being removed without my consent. Sprint Complete was removed (that is our insurance) I would have Never removed that. I believe that my hot spot amount was lessened also another thing I would absolutely not have changed.
I am so disgusted and dissatisfied with Sprint. Especially with Angelica for lying to me just to get me to sign up. I would never have left cricket if I was aware of the stress I was about to take on by signing on with your company. I csigned a contract based on what Angelica explained to me. Thinking it was a good deal. Unfortunately it was not what I was told it would be.
Thank you for your time.
Ms. Carin Lamb
my # 719 281-4116
My complain is that I feel robbed and used by Sprint,I was promised that as long I stay with sprint for 24 months I was going to have the same payment,I called sprint and I spoke to 3 people and they were not able to help me, I told each one the same problem...they couldn’t help,,,than the last person that I talked to was a supervisor and she try to help me but it was no help,she said that a manager from corporate was going to call me,,,I did get the call from some guy name Steve and he basically blame me for everything, said that he couldn’t help me,,,,so at the end of the conversation I told him I guess I’m screwed like always he said yes!!! What I can tell people from experience don’t choose sprint as a carrier because they suck, service is not good and at the end no body can’t help you, don’t go to the sprint at the Citrus mall because they really lie to you since they are a 3rd party store, it’s not an actual sprint store,that’s what Steve from corporate told me.
Where to begin! First, I started having issues with my Samsung 10S+ immediately after receiving it. I called and was given the run around.
I was told on April 1st (April Fools Day) to take the phone to the local Sprint repair store. I did. As I walked in I was told by a sales grunt (commission paid) that they couldn't help and that a "patch" would be sent out to me via text or email within a few days to repair the issue.
Never received it. He blew me off because there was no money to be made from me.
They I again called Sprint only to be told that there was a software issue that Samsung had created and Sprint was replacing the phones.
I was told both via voice and email that I should expect the replacement phone within 2 to 3 business days. NOT!
When I followed up on the 17th of April I was told it was on back order and I would receive the phone 7 to 10 BUSINESS days. When I called on the 7th day the woman was rude and told me it hadn't been 10 days and not to bother calling before Friday.
Then on the 20th, 10th business day I called and was told the insurance company hadn't even received the notification to replace it. It was on a backorder with no idea when it would be delivered.
I was speaking to "STEVE" SR606306. He said he would call the local store and see if they could replace the phone. I was placed on a hold and when "Steve" came back he said he spoke to the store manager and was told to have me come to the store for the exchange. I drove 25 miles to the store.
Was greeted again by, yet another rude and obnoxious sales grunt who told me nobody spoke to anyone from Sprint about my exchange and that even if that were true why would the store exchange the phone for one he could sell and make a commission on? Really ? REALLY?
I asked to speak to the store manager Jordan Brown (1729 West New Haven Avenue Melbourne Florida 32904). He came out from the back of the store charging at me and said he never told "Steve" anything about having me come in and replacing the phone. He got nasty to me and said the same thing, we don't exchange phones. How would "these guys" get paid? I can't believe you have someone that indignant working for you!
I suggested I call Sprint back again and I did so. I spoke to "William" conversation #1768303830 who asked to pass the phone back to "Jordan Brown". The two spoke for a few moments. Then "Jordan" tossed the phone back to me and said "Here, he wants to talk to you. I'm not replacing the phone"!
I spoke to William and he said he thought the Store Manager was wrong but he couldn't do anything. I was passed on to hi supervisor, Brianna #I1768349827 who only complained to me about her having to take calls from upset people. She might want to consider a new job!
She told me she couldn't do anything. Then she suggested I call Samsung, perhaps they could do something. She gave me the phone number.
I called them only to be told that Sprint was having the issue, not the all carriers, only Sprint.
Here I am, a customer since 1998 although your records show 2001 (You were Nextel and I was a customer of theirs) and all I get is to be talked to, lied to, told to drive 25 miles to a store only to be verbally abused and beat up!
And, to top it all off, one of your employees said they would credit my account for $25 for my "loyalty".. Really? $25?
I cannot leave my home unless I find a wi-fi connection so my phone will work. I can't go do my job which is outside sales because this phone is my business. I can't miss calls, texts, emails.
I must get away from you! I've been treated so unfairly and rudely and nobody seems to care.
Wonder if Verison takes care of their customers the way you do?
1-321-890-9000 Jeffrey Downs 1030 Luminary Circle #101 Melbourne Fl. 32901
I doubt if I will get a call back or REAL response, only an automated response. Again, nice touch with your handling of your customers!
I wanted to get a wireless service plan that includes my daughter for her school Boston trip.
I signed up with sprint on 4/28/19, on 4/29/19 the order had to be cancelled because the activation charges were not waviered.
On said day a new order was created again, which were suppose to be 3 lines, 2 iPhones 8 and my own phone which is a note 8. I was told to visit a sprint store and purchase a sim card for my phone, which I did.
On 4/31/19 I received an email stating that my order was on hold because I didn't have enough phone lines. I drove to a sprint store after calling customer service. While in the store I was told my account had only 2lines. (I'm so confused and vix at this point) after spending almost 2 hrs on the phone in a sprint store i still did not get to complete my order...
I got home a 10pm and proceeded to call up Sprint for completion. I was told my phones would be delivered on 5/1/19 with enough time for setup.
It's currently 5/1/19 and guess what there was a hold on my order AGAIN.
4 freaking days and all I get is a ”sorry mam we understand” ok where are my phones. What's happening here, I am a new customer and I'm exhausted, I'm so exhausted and frustrated that I am crying, get it together people I have choices and I'm spending my hard earn money. My daughter needed to have her phone on this trip. Do you understand what it's like at 13 to be the only child without a phone on a school trip. I am very dissatisfied and disappointed in your service. don't waste my time.
I tried to ask for expedite shipping but I was told it's still pending.
You lie, misleads and takes advantage of your long term customers and definitely don't stand by what you say.
I have been with sprint for 12 years plus. I went into a store to repair my daughter's screen. I was asked while waiting if they could look at my account to see if they can save me money. i agreed and they came back saying i can get an i pad which i will finance for a couple years but they will adjust my charges on my other sprint services to a bill total of $394. I agreed to this under the condition that I would not have a data plan, which they said I wouldn't. I asked this many times to the MANAGER and was told there would be no data plan. Well a month later my bill went up to 430 due to the data plan. I have tried to fix this now going on 3 months and all they have done is raise my bill to now 470. This is ridiculous and needs to be fixed now.
The customer service reps are not helpful rude and my bill is extremely high. Then when I call to try and talk to someone about my bill they have the nerve to tell me how many times I’ve called so what I’m trying to keep my bill low.
Sprint has the worst customer service I have EVER heard of. I have paid off my phone and last bill statement months ago. I first called sprint to find out amount owed then, I went down to a sprint store directly to pay off all balances. I have continued to get bill after bill even after shutting off service with them. Each bill threatens to send me to collections. I have tried repeatedly to talk to a supervisor. I did get a hold of supervisor Devarious who acted just as clueless about anything on the matter, then he HUNG UP ON ME. I wasn't being rude at all. I called back several times and each time I would be told I was being transfer and again would be hung up on. Once a customer service agent gave me a new # and told me it was a direct # to Sprint Management. I asked her if I could reach Devarious the supervisor I was already talking to and SHE HUNG UP.... Each time I call I get the run around. It's a bunch of scam artists. I spent 3 hours on the phone and got absolutely no where. I wish I could press charges. This place should be shut down!
The worst costumer service by far. You can spend well over an hour on the phone and not even resolve the problem. If you have a medical emergency they do not care at all and will shut off your phone even when payment isn't due just so u can call and spend an hour reconnecting your service because of there system glitches. They don't even have an email you can send a screenshot to explain what your viewing on your phone. I over paid my bill and then they suspended my service and wanted me to make a payment arrangement for a future bill due in a month. When it clearly states on my sprint app that I don't have a payment due till next month. They sell you on an international package then you get stuck with a 900 bill because this is how it works if you travel to Bermuda and you can call anywhere and no charges. You can't be in the US and call bermuda for 2 hours it will leave you with charges over 600 makes no sense. Don't have an emergency or a traumatic event happen because when you can't think properly they will take advantage of your disability or medical condition. They don't care about their customers proven fact. I have no bill due till the 28th and they want to force me into a payment arraganement. Get it together sprint.
When I bought my cell phones, I was quoted a price of $176.44. Now I get a bill for over $190 plus. I was told this was my contracted amount, the $176.44. Period. I feel I was misled of outright lied to. I left one company for the same reason and now I’ve been screwed again. This bill is now higher then with the other company. I also talked with customer service and got nowhere in the end. One of the ladies I spoke with was extremely rude and nasty the way she spoke to me. Is this how you want your business to be. I will continue my issue as far as I need to go with management. I hop I don’t have to go to the BBB over this.
Yes to whom it may concern I was giving a new contract for my phones that I had purchased and it was for 18mth contract. And the total monthly bill that I was quoted was 182 Dollars and however many cents. For my monthly bill. If you go back and review my Bill's each month it's been way higher than what I was quoted and if called several times more than I should have to try and get this matter fixed. I know what I was quoted and they keep giving me the run around about fixing this problem and think it's very unprofessional and unfair to me as a paying customer of sprint. Or if someone from corporate office call me asap 540-688-7204 thank you and have a blessed day.
I called Sprint last week to unlock 3 cell phones and to deactivate 2 phones because I was switching carriers. They deactivated the phones which meant we couldn't call out but they didn't unlock the phones. I have switched to a new carrier, even have the sim cards inserted and we are still locked to sprint. I have called numerous times and I'm told that the phones are unlocked but I don't think they are. I just called to have the 3rd phone cancelled and she tells me that the phone will be available for usage until the end of the month of my cycle in which my bill will be over $202. I said well why is that when my other phones were immediately shut off and I couldn't call out on those using Sprint. I was told that they hold your phones hostage when you're leaving them. I see that it's true. I was told that my phones were unlocked but I still can't call out on the new carrier. Now they're expecting to be paid for the entire month, and when I asked her about the bill being prorated, sh said that's not how it works. How is that when I'm not using your service and why would it be over 200 for 1 phone?
Literally the shittiest provided out there.
Five stars is a bad thing.... since it's demerits. 20yrs and I'm soooo glad we have no children. This is a bitch ya whish twists a kanckle while walking into a waffle house and rolls tits first into the griddle. While texting your Sprint provider. I hate you Sprint. Pay ya Att bill so I can get the unlimited wifi I pay you for instead of my cable provider. I'm sending this on my unrelated wifi provider because it would take a week of buffing to unlock a file name with your LTE bullshit fuckoff deal a meal bamboozle. Fuck you and fuck ya kin in da arse. Twice and I want better service (what I've been paying for over a decade)than you've been giving. Feel free to email me at your discretion. Be prepared for verbally abusive WAR.
Nothing was as it was promised. Bill doubled and coverage is terrible. Customer Service is a joke and u are doing good to even understand what they r saying
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