Sprint Complaints Continued... (Page 8)738+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
I want to return the iphone I just bought they are saying I cant return it first they said I had a month. Now they are saying I was suppose to keep the phone in the box. I have everything with it. When I purchased the phone I asked if incase it had a scratch if it would be ok. He said yes is long as its nothing major. now he said that the lil scratch wich is almost nothing is the reason why he wont return it. That I was suppose to keep it in the box.
My Grand-daughter wrote down my Debit card number and used it to pay a $226.00 dollar phone bill on September the 3rd.When I called in the next day I didn’t get any information.I had my sister call because she has a sprint cell phone she was told that I had to get a statement from the bank that the card is issued to me with the with drawal date in which the incident happened.After two weeks I have received my statement.I need to know what comes next.I need my money put back into my new account.
I called into Sprint and tried to cancel my services due to poor coverage and bad customer service. I was then transferred to another department and was told that I cannot cancel my services due to an agent has to call me back. He said it was a business account and the agent in my area is the only one that can cancel my services. I never set up a business account with Sprint. This is wrong that a company is dictating when I can cancel my services. I will never use Sprint again and I will tell all that I know that they use tactics to sign up customers and when they cant provide the level of services they will not let you cancel services when you want. I am in the medical field and provide a level of care to my patients and I expect the same courtesy with the companies I do business with. Horrible service and company that Sprint is!!!!!!!!!
I have had Sprint for many years with no service contract. Last month I got a 2 year service contract because my twins wanted IPHONE 4 s Sprint gave then to me and the minute I could not return or cancel the 2 year contract they just canceled my 30% discount. I can get a 22% discount as my daughter goes to college. But I decided if they do not fix this I will declare war on them. I will send two phones to an area where they do not have towers and they have to pay a competitor for tower usage.
I will have these phones on 24/7 to each other this will cost them large $. I will call 866-877-7137 often and daily as i am retired Military. This will cost them a few hours a day of customer service. All they need to do to stop this is to re instate my 30% discount. If is is not done by the end of April 2013 I will declare war on Sprint. Even if they cancel all my phone lines I will not stop. dishonest business practices should be punished.
Sprint has been my chosen provider for a long time. I’ve purchased two iphones since Sprint has started carrying them. One was “dunked” into a toilet. The Apple Store handled the problem through AppleCare and replaced the phone, but did not have a sim card for Sprint in stock. They gave me the phone and told me to go to Sprint to get a card. Sprint told me they didn’t carry sim cards separately. I went back to the Apple Store and they told me the sim card was not necessary and I should just call Sprint to get the new phone activated. I called Sprint and they inform me that a sim card is necessary. I’ve had the new iphone 5 for a week now without being able to activate or operate it. I feel like I’m getting the runaround!! What do I do now?
I was having issues with my old phone randomly dialing numbers. I purchased the iphone 5 through contacting sprint the phone would freeze. S obi called sprint within the 14 days. They told me to take it to to a st tore to exchange it. I switched it for the galaxy 3 believing i would get it for the $99 price I should have originally bought it for on the phone . I ended up paying a n extra 35 to restock.
And now I have been told this galaxy3 didn’t receiving all text and the phone is extremely slow! I refuse to pay anymore than I should. I have been a loyal customer and feel like I being treated unfairly and have been getting the run around. All I want is what I honestly pay for a phone that works, and my calls and text.
It is unpleasant to have a bad service offered by sprint, which I should be paying each month from February 26 until today that is April 4, 2013 facture I still can make calls and when the internet goes, I have to be calling so updated. I have two line line is that I have more problem of reliza called only can not receive and internet have to be calling to make me upgrade.
and the other 2401 dropped calls I cannot maintain a conversation, because I’m tired of be calling and listening to the same thing and the same without any solution. supposedly I have to wait to be solutions for that me a miserable discount.
It is a scam, the more stupid that I heard from a representative of sprint that I called and my cell is kept turning and so not used the interne, when I already have tests that I can not make calls. When it comes to solve or cancel the service acceptable to you and a worthy response there an failed with an broken customer contract and customer
Ditto. Had Sprint over 10 years. Regret renewing contract. Service is horrible. Customer service is a joke. Was excellent when I began using. I have been regularly overcharged, sometimes in the 75$ range. Once spent 2 1/2 hours to undue a overcharge and had to go through many poeple starting over each time. I so unhappyI am making the effort to advise ANYONE from using them. do not use Sprint!!
I received an offer at work for a discount , through Trinity Health.org, and contacted your organization, which we set up with your service in February of 2011. My daughter Tina Carlson (you have it as Carson) phone # 231-557-3243, and my son-in-law Anders Carlson (you have as Charleston) #231-557-6686 also came with me under this contract in a group plan.
I had a difficult time getting this set up. I thought all was well but each month the discount was not on the bill. I would call and they said it was all set up and fixed and I had the discount, and they took off the extra amount. This went on for several months; I would have to call you, you would take off the extra money and give me the discount and would state it was all fixed, but it was still not fixed. Finally in August you fixed it, said I needed to sign the agreement (which I assumed started when we first started this because I kept getting the discount).
We decided to switch services, as the service at our house is poor for all my children. Much to my surprise, when I checked to see exactly when my contract was up, my contract said it was not up until August 2013. My daughter Tina was correct for the February 2013, but mine and Anders was not (Tina and Anders came under me, not visa versa). I called and the first person said they would fix this, then my phone call was dropped. I thought it would be straightened out, but next month it still said the same. So I called again, and got a was given to a higher up person, and they told me it would be fixed… sorry for the inconvenience. Once again the next month it still said my contract was still there until August 2013. I called again and was told they could fix one for the inconvenience but not both (which would still keep us there until August (no help at all) . I was then given a higher up, who said , because I signed the agreement in August there was nothing she would do.
As far as I am concerned, your company messed around with me for six months.. to get us to pay an extra six months. I was told verbally this was all fixed. I assumed the contract would be over when this was first initiated and think this is a very underhanded way to deal with people.
If you look into my account, you can see all the times I called and how my daughter’s date is correct, which she went in with me and was not initially with you guys, and that is when I initially started this contract, with them under me, under my discount through Trinity organization in February of 2011. I feel I should be let out my contract in February 2013, at no extra charge, along with my daughter and son-in-law. I would appreciate your consideration of this.
Account # 676590764
When I purchased new smart phones for my family a few years ago, I purchased the Unlimited Everything plan. This included Sprint Mobile Hot Spot to run my laptop. I had the function. Now I don’t. Talked to customer service ( via email – and still have ) and was told that I only had it during the “transition” period and it was removed. Now if I want it, its an additional $19.95 – $49.99 per phone, per month. If this was included in my plan ( which hasn’t changed ) then why don’t I have it? Shady business. Should have what I initially purchased. Should be ” grandfathered ” in. I got no response back from customer service.
I am tired ofmpaying 62.00 a month for the worst Internet service ever, I have friends paying far less getting much better service. Today Sunday 30th of dec, my service was so slow I was badly upset, my overdrive was working but my computer was stalling, I’m not going to keep paying that kind of money for this type of service and it’s been like this all day Sunday. If my service gets no better I will contact the FCC and change my provider.
I lost cell n bought reburished one from Sprint ,ordered on Oct 7 found my old one n turned service back in it on Oct 8 recieved new one 3 days later n activate it week later didn’t have SD card so worthless to me got sent pig to send back n did n was told not returned within 2 weeks explained everything 6 times spent about 10 hours trying to get refund n I’m fed up.have been sprint customers since yr 2000 I’m ready to terminante all 4 cells on my account if I don’t get refunod for worthless cell Yall sold
On November 15 my wife and I renewed our contract with sprint that we have had for a long time and purchased the iPhone 5. The day after we purchased our phones I noticed mine was not registering all of my calls. I have called and complained to more people at sprint than I can keep track of. Several of which were supervisors who stated that they were going to call back once a network test was performed but I never received a call from any of them. I called back today to try again to resolve the issue and make a complaint again only this time to be told that I live in an area that I am out of coverage And my only choices are to cancel or put up with the issue until towers are built. I have been a long time customer and haven’t had issues until I got this phone. My wife does not have the same problem with her phone and I want another option other than canceling the service. There has to be another option. I have been to several repair centers called several dozen times to the customer service tech support I’ve been to the apple store and had the phone diagnostics ran which found no issues. I have also had an airave sent to my house and hooked up nothing on which helped. I was told 3 times that a network team was being sent out to help diagnose the issue, not only did they never come but I was never even called back I had to call and each time I was told there wasn’t even am open ticket for my concern. Please help!!!
I have insurance for my phone. My battery has not been keeping a charge for awhile so I finally got around to going into the location to get a new battery. I figured I would take advantage of my insurance. The greeter(person who stands near the front and greets customers as they walk in) at the store asked if he could help me. I told him I just need a new battery for my phone because it is no longer holding a charge.
He said in a non-responsive way that they don’t have them in stock there. I said “ok, can I order one to be delivered to my house? He said: “Well, don’t think so because it is an old phone and not sure if we can do that from here…Basically, anything I seemed to ask him, he was not able to provide an answer. He also was totally aloof to the whole situation. He didn’t seem to care at all. I also mentioned to him that I’ve been having many dropped calls lately….didn’t really know what to say to that either.
At the least, I just wanted a new battery for my phone. I was/am clearly an unhappy Sprint customer and this person just didn’t seem to care one bit when I mentioned I was thinking about cancelling my contract. I just want some sort of positive response to my simple inquiries…I don’t think that is too much to ask.
I have visited 2 of sprints corporate stores to get my device repaired because the “mic” was told went out. The first store told me they did not have the part in stock so I went to a second sprint store which informed me thst the “mic” is part of the “motherboard” so I needed to have my phone replaced. They realized as they were placing the order for my phone that sprint had the color ofmy phone listed incorrectly so they put the notes in the system so I could call sprint and have it corrected and order the same color phone.
I have called sprint 5 times this morning just to be transferred to a supervisor then disconnected everytime they pickup and start to help the first 4 times!! The 5th time I finally get helped after doing this for 1 and a half hours this morning just to have the representative not be honest about what phone she was sending out! I asked her several times to please let me know what she showed on the account that she would be sending out. Just to be told the same thing..the phone that is listed on the account..I asked again what type of phone and what color?
She never would answer, the only thing I could get her to admit was “its not the one you are using now…so I pay for insurance, been a customer since 1996 when they were servicing only businesses through Nextel and this is what I get?? Not to mention if they would replace it with the correct deivce it would be a “refurbished” phone!! Im cancelling my 5 personal lines, my 25 business lines, and telling everybody how they treated me.
Dear Sprint, this is my complaint. I returned a Sprint phone being unable to afford it. I purchased the phone 10/4/11 and payed early for the monthly fee of 103.50. It was not due until 10/31/11 but I was being impulsive for I have permanant brain damage from an accident so I am permanantly disabled. I returned the phone the 17th of October for a cheaper phone that I could afford. I was told every other day that the refund check of 103.52 was mailed to me and to call the 28th of November if it has not been delivered. I am very impulsive due to my injury and would basically call every day if not every other.
I was lied to by Dawn, Donna, Phil and Tiffany that the check was in the mail. When I called on the 28th, the person who I did not get her name told me that 48.29 would be credited to my account. I had asked the others the same question about crediting my account and they said they weren’t allowed to do it. I returned the phone for $143.80 and was credited the new phone I exchanged of 99.99. I have been lied to by this company. This is the holidays and although the 103.52 doesn’t sound like much, it’s a lot to a person who is low income and on disability.
I need to know why your company has lied to me. I used the phone for 13 cays and want to understand why I am only getting 48.29 of this amount. Please do not cheat me like you have lied to me! My family, friends and I will never purchase a Sprint phone again from a dishonest company
Hello, I had an old family plan with sprint. Called to see how to cancel a 3rd line no longer in use or under contract. Called 2 different times told the same story “go in store, swap 3rd line to a new phone. Change 2nd phone number to new phone. No upgrade fees” etc told this in store in Arabi, LA. Even said I could up date mine at the store. Told no up grade fees. When my son and I purchaesd the Nexus $100.00(+) and i could upgrade mine to Optimus (&22.00)told this by store employees. So I got new phone. Well you can guess what happended when I got my bill. Well over $200.00, up grade fees, changing plans before contract, etc.
Now a different story when i get my bill. Had to fight that bill. Went down to $165.00 +. 2nd bill over $200.00 again, had to fight that bill, no help what so ever, just the same story. Had to pay bill. Same fees from first bill. Always had a problem with trying to here voice mail on phone, can not here voice mail well. Went to store 2 x with phone said they could not find a problem. Now they did an upgrade to the Optimus over 3 weeks ago. Major problems including voice mail, screen freezing, keeps saying remove or replace SD card, Screen going black. Have to take battery out, etc to get phone working again.
Have Spoke to and written customer service rep several time. They can not do anything or even switch my phone. Store refuses to do it. When my contract is over Sprint can go to HELL. They are very good at brushing you off with problems. They need to retrain their customer agents. Some have very nasty attitudes. They do not know the correct info to tell customers who call for tech support. This BIG 500 fortune company and they can not do anything with my phone, not even make the store swap it out. Told this by rep who works for Sprint at Dan@sprint.com.
Hurricane Katrina messed me up bad, but Sprint has severly SCREWED me. Gail NOLA.
Sprint is a piece of junk, cant wait to get rid of them next . DO NOT GET SPRIN UNDER NO CIRCUMSTANCES. Poor signal strenght, charged me twice for the same thing 149.95 twice, after countless hours speaking to different people from Sprint nothing was achieved. Nobody cares about the customer. Sprint looses costumers on an accelerated pace, to hold to them tey will get the iPhone now, be aware before you get in any contract deals with them. POOR,POOR, POOR customer service. Dont get tricked by packages they offer. I’m in Philadelphia and in the building that I’m in I have no signal, everyother coleg of mine that does not have sprint have no problems.
This is the worst cell phone company to use .. they promise a early termination fee but renege on the their company policy when you are in a roaming area. I advise everyone who a SPRINT phone to try another provider.. The sad thing is everything Sprint states the going to due they find so other way to follow their policy… In order to get the 149.99 waived, I have to send a copy of my address of a utility and send a phone that I did not buy from SPRINT but SEARS.COM. This How SPRINT DOES BUSINESS!!!
I will pay $20.00 more dollars a month to be able to use the phone. I have a HTC touch pro 2 phone. Warining you about Sprint.
I had upgraded to a family plan,all to discover that it was 549.00 on the first bill there was a sale promotion of 50.00 off of the phone price and it was not on the first months bill.I called customer support and wanted to go to a cheaper family plan or to cancel but they told me i was in the best plan for the 2 phones,the family plan started at 129.99 for two lines,plus the 20% employee discount for Walmart,so that is 105.00 a month i was quoted then i Kept calling to reduce the plan or cancel my plan and they wouldn’t let me, mind you i was on hold and bounced from person to person all the while in all took me 6 in a half hours not to resolve anything,and had mad numorus more calls made 250.00 dollar payment in on month
didn’t even touch the balance called made numerous payment arrangements only to find out I never made payment arrangements,finally talked to someone to make the arrangements of 200.00 a month and they put me in collections and still refused my 200.00 payments a month mean while i owe 851.70 and its in collections,and have 45 days to keep the account and phone number,all because they refused to accept 200.00 a month.I had even talked to two supervisor and 3 managers,and this is how they treat a three year customer,oh and by the way Walmart is ready to kick sprint cell phone service department out because of dropped calls,when we need to contact other employees at work,for part of our jobs.I hope someone will read this and help me because,this is not right.
8-8-11 I called sprint. care person said I qualified for $75 off an upgrade. I told him I wanted to upgrade my phone and my wifes phone to the Photon. He then told me the price at the store of $199 and then said all I would have to do is sign a new 2 year deal. He said minus the $75 thats only $125 for each phone times 2 thats $250 plus tax. I called the sprint store in Aliso Viejo Ca. to see if they had 2 in stock.I got off work early and went to the store. I got to the store Anthony helped me and I told him about the phone call price I was quoted. He said no that $75 bucks is off the retail price you dont qualify for that yet. I said thats not what I was told on the phone. I then called customer service.
I was bounced several times and each time had to retell my complaint. They all kept telling me $75 off the retail price of $549. I kept telling them that I was quoted a price of $125 each by the original care person. I was told that it could not be honored. I asked to speak to a supervisor. I talked to a Carlos from the resolution center. I told him how I was quoted a price and it should be honored. I told him to listen to the conversation if it was recorded, he qouted me $125 per phone. He said he was going to have to refer my case to corporate and call me back in 24 hours. 24 hours came and went. I called him and left 2 messages asking what was going on. I called customer care again told the story 2 more times got another person named Carlos.
He said the other guy should have called me back and that he was sorry. He said he was going to honor the $125 per phone price but that it was too late to order the phone since it was already after 9pm and that he would call me back between 1 and 2 pm the next day. He called back and after only a couple minutes said he will need to call me back in a few minutes. 97 minutes later Angel calls me and tells me Carlos had to leave early and asked me to give you a call. He was not filled in I had to tell the story again and told him Carlos told me on the phone last night he was going to honor the price of $125. Angel said thats not going to happen you dont qualify. He then placed me on hold and said he needed to talk to carlos who just a few minutes ago told me he left for the day.
He came back and said look there is no way we can honor that price. He said there were no notes of the quote on my account and that he could only offer $75 off the retail price. I told him that I didnt think that was a fair solution and asked what sprint has in place to hold these poorly trained customer care persons accountable for giving bad quotes and bad information. He said only about 1% of the calls are recorded and that they are for training purposes only. So I said so they can tell people anything they want and get away with it.
I took time off work, I was over 2 hours late coming home, I had to ruin my anniversary surprise by telling my wife where I was for over 2 hours, my kids were both sleeping by the time I got home so I didn’t get to pray with them or tuck them in, I spent hours on the phone being bounced, I was lied to 3 times (bad quote)(carlos told me he would honor the price) and (angel said carlos left for the day.) The final offer made to me was $100 off my sprint bill if I sign a new 2 year deal and $45 buy back for each of the hero phones and $75 off retail price for each new phone. I declined because to me that is a slap in the face after all that I have gone through…loss of work, loss of family time, loss of hours on the phone, being lied to and deceived 3 times. I fully feel that Sprint should honor the price I was quoted for both phones of $125 each.
Poor customer’s service. Deceptive marketing and business practices. Early Termination Fees with no grace period. I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.
So, a couple days later after speaking with Sprint at least three times and seeing that they could not even match what Verizon was offering me as a new customer, I decided to leave them. Now they are not honoring what their Rep had offered – “No contract extension”. I have tried to speak with their customer support team and have been bounced around from supervisor to supervisor for days. Not one of them has the ability to do anything.
So, if they treat a customer that has been with them for 11 years, just imagine how helpful they will be with a new customer. Stay far away….
Yesterday I brought my Blackberry curve into the sprint store near my house as it was not working. Literally, the screen was black and i couldn’t push any buttons at all. So, the service tech looked at it and the girl brings it out and says,”oh it has water damage. you have insurance, but insurance doesnt cover water damage. It will be $100.00 to get a replacement phone.” couple of things, #1 I’m pretty sure that most damage that happens to phones is water damage, so awesome that it’s not covered by insurance. #2 the girl wasnt even going to dry it off before giving it back to me! #3 then she tells me I have 18 months left on my contract, um.
I’ve been a customer for over 10 yrs. NO WAY I would’ve agreed to be in a 2 yr contract, so great that they’ve put me in one. I asked how much to get out of that. She replied $200.00. #4 i have several small children, i have no idea how the phone got wet and its a pretty new phone in great condition. My options were pay $200 to end my contract, $100 for a old refurbished cell phone through insurance, 0r pay $87 for a refurbished phone not throught insurance. Nice right? That’s how they treat a customer thats been with their company 10 yrs! So i decided to pay the $87 and not go through insurance and wouldnt you know it as soon as I placed the order my original phone started working.
I called sprint to cancel the order an they refused to cancel the order. I have to wait 2-5 business days for it to arrive, then call to ask for a return package (which will probably take 2-5 days) then send it back,(another 2-5 business days) and my acct will be credited when they receive the phone back. WTF! I am sooo pissed. It may be $200 well spent to get away from them.
if you value your time and sanity DO NOT USE SPRINT. this company wins handsdown for the worst customer service and billing snafus of any company (including ATT,and that’s saying something).I have been told that my bill was $60 overcharged and the next day I was told that that calculation was wrong as well. Don’t expect your bill to even RESEMBLE what Sprint claims to charge and do not under any circumstances order their broadband service it is way too pricey for such slow and intermitent service. You will get very little work done and must prepare for a call to customer service like you would for a marathon. In both cases you had better be able to deal with long windedness.
However in the case of running,practice makes perfect. Do not expect the same results from your Sprint workouts. I just spent 3 hours on the phone yesterday and when I found that none of the changes that were promised were made, I called again this morning. The wonderful people I spoke to today asked me to take out my written bill to go over so that they could totaly negate the previous call wherein I was also told to look at the bill. No matter what, if Sprint is wrong, they will find a way to show that person who said so was also wrong and if you complain further you will be referred to the “escalation manager” Sprint’s version of the principsl’s office.
In retrospect,I should have broken the contract and paid the $200 fee for early termination–it would have been a bargain!
I would like to file a complaint against Sprint. My husband and I purchased two Sprint Zio’s in December of 2010 with the assistance of an in store representative. This store was located in our local mall and we were told these phones were reliable, fast and would suit our needs as we had previously discussed with the rep. These phones worked fine in the first few months but as time went on they seemed to deteriorate. My phone began to lose it’s GPS availability. I would drive around for an extra 20 or 30 minutes because the GPS would simply stop working – even where the signal was 4- bars strong.
I was late to three appointments because even though I left in plenty of time, my GPS decided to simply stop working. This also began happening with my husbands phone a few days after mine. Then, my phone began to power cycle after every text message or voicemail I would check, then after I hung up after calls then for no reason at all. It would simply just turn off and then on. Alarms began to go off, even when my phone was on vibrate/silent. This was not looked well upon in the meetings I was in at the time. I hadn’t even set any alarms to go off. My phone began to not ring when people would call me even though the volume was on the highest setting.
I am in real estate and phone calls are very important. It is unacceptable for me to not be reachable. Emails, texts and voicemails would come through when they wanted to. Calls were beginning to drop where they never had before. All these issues happened to my phone first and within days also began to happen to my husbands phone. He is also in real estate and MUST be able to b e reached at all times. I complained to Sprint via telephone and inquired about my options. They informed me that my only options were to take the phone into a Sprint store to be evaluated. They also informed me that I would have to pay a $100 deductible per phone.
This made no sense to me as it seemed these phones were just bad phones. Why should I have to pay for a new phone with manufacturer defects? II made a visit to the store where I purchased the phones. I explained my issues, I complained. They couldn’t help me. That store only sells phones and takes payments. They do not help customers with phone issues that THEY sold to them? WHAT? It was ridiculous. This wasn’t a kiosk, this was a full fledged store. Why wasn’t that explained to us when we bought the phones? I then took these the phones into the main store (the only one in this entire area by the way), where they kept them for 4 hours.
They told me they had “liquid damage” and that was to blame for all of our issues. I simply do not believe two identical phones owned by people who are not together during the day would start to experience issues w/in days of eachother. Our phones are never together and never around water. Whatever they did to “fix” our phones only made them worse. The power cycle has only gotten worse and applications (the major,simple ones like email and messaging) close in the middle of use for no reason. Dropped calls and calls made to us without our phone ringing is only worse. Sprint is blaming these issues on “liquid damage” that I don’t believe ever happened.
We switched to Sprint from Verizon because we were drawn to the low monthly price. I am now a firm believer in “you get what you pay for”. The service is awful, the internet is so slow we don’t even bother to use it because it is a waste of time, the GPS sometimes works,sometimes doesn’t. That is a feature you cannot afford to work when it wants to. The touch screen is ridiculous, it takes 10 minutes to type a text because your the phone doesn’t recognize the buttons your are clearly hitting. We have recently checked out the reviews on this phone and they are so bad. The Sprint tech even told me that these phones have received numerous complaints.
We are in real estate, it is imperative that we are accessible to our clients. We miss leads, sales, contacts and important, time sensitive information. I refuse to pay a ridiculous amount of money for an EVO (which in the ONLY Sprint phone with half way decent reviews) when my phone is crap. All Sprint phones seem to be crap. Slow,Slow,Slow. I am also not paying to get out of contract would promised me good customer service and good coverage. I want to let other people know that Sprint sucks you in with the cheap monthly payment but once your in you realize how bad the coverage and phones really are.
Frustrated in South Bend, IN!!
My wife bought a sprint cell phone in Charleston,illinois on April 26th and were told we had a month or 30 days to tri for free we took it on vacation with us, we was’nt able to get back to the store until May 26th and we were told that we were a day over our free term and that the sprint cell phone was ours to keep,in the area we live the service coverage was very limited but thought we would give it a chance on our vacation, but the store in Charleston counts the day you walk out with the phone as the first day, I’m sorry but when I went to school the 26th of April should not be over until May 26th this was not explained to us.
I haven’t had Sprint since November of 2010. I paid them off and got a bill the next month for texts I never sent or recieved because I had my texting blocked on purpose. Needless to say, they charged me for 5 texts. They have been sending me a monthly bill for $1.06 for the last 6 months. I called them twice and everytime, the call got dropped. Go figure. I tried my best to explain to the idiots that I’m not paying for texts that I never used but, customer service is too stupid to listen or rectify the situation. Now, TODAY, i got another bill, or so I thought.
It was a “revised version of my final bill” for, yes, $1.06! The ridiculous part is they gave me a “goodwill credit” so now my balance is $0.00. I wonder when the F-ing morons are going to figure out that I haven’t been a customer since last year. There are sooo many other complaints, I could go on and on but, I won’t. To anyone who is trying to get rid of Sprint…..GOOD LUCK! Talking to them is like clapping with one hand. That’s if you can get anybody to talk with you. I can’t wait to get my next bill for $0.00. They’re sooooo stupid, they’ll probably SEND me $1.06!!! HAAAAAAA!!!
My problem is that I tried to resolve my issue with sprint regarding my bill. Yes, it is overdue, but this is the only means of communication I have, I have children, and work, this is addition to other bills. Sprint switched my service off after a rep said I had one more day to come up with 180 to extend a payment arrangement. The next day I called and explained my situation again, they disconnected me twice, told me 3 different amounts I had to pay, and really did not care. The only consistent thing said was my account is past due. Sprint service drops constantly, I have to replace phones on 2 occasions, and the bill is never consistent with what my plan.
I am very upset and I have no means of communication, and I live in a rural area. Very unsympathetic!!!!
Sunday May 15, 2011. To: Staff Sprint Customer Services. My Name is Abner Richet, today is a great opportunity for me to take my time and let you aware exactly what I have gone through with one of Sprint customer service represantative persones. I have been with this company for a very long period of time; I think I am one of the longest customers of Sprint ever since they started dealing with Cell phones business back in 1998, 1999, and 2000 until now. I have been encouraged many time in my life to cancell my account and take my businmess somewhere else.
Sprint sure has some great professional business people at the customer service department who truly know how to deal with customers and know how to take care of their customers. And that is one of the reasons Sprint is still having my business, because of these professional people from the corperarte office. Everytime I called to cancell my account they talked me out of it and provided me with some great ideas why I should stay with this company. But at the same time there can be some nasty people like Randy Miller in the Lynnwood Washintonton store with nasty attitudes that will make customers forget if Sprint even ever existed.
i have been trying to work with sprint and they are giving me the run around i have 3 phone under the contract and only 2 work i am the only one paying the payments my won who has the contract has moved out i have contacted srint alot and they are giving me the run around last sept my daugters phone was taken into the sprint store they said that it was still under manufacture warranty so they were gonna send her a new phone and they never did so she tried calling a few times but ot no where and the calls confintly were not documented so i called again in march and they said they couldnt do anything because there were no documented calls from sept to march.
but you get the run around and transfered from person to person and they hang up on you she called numberous times but got hung up on i have been tring to work with them with payments i pay 30 every 2 weeks witch is my part of the cell phone bill plus i have pd 210 in march and every time i call they tell me a diffent amount that i owe for the payment plan so i dont know what to do they said that i can cancel the one phone that doesnt work but that would cost 70 and i would only save 10 a month until the end of the contract but that would just add to the amount i owe them.
i cant afford that or a new phone if it didnt cost so much i would cancel my contract now im very frustrated and very unsatisfied with the service i will not renew my contract and will not refer anyone to this company i would like this issue resolved or i will go further with this complaint
micheleneubauer [at] hotmail.com
Sprint is supposed to provide online access to your cell phone address book or contact listing. The Sprint.com web site specifically states that access to My/Nextel Address Book Admin can be obtained by signing in to your “My Sprint” account online. You should then be able to access your address book under the “My Preferences” tab. The problem is the Web site is not working properly and no one can access their address books online as advertised. I complained to Sprint technical support twice about this issue over the last four weeks. Nothing has been done to fix the problem. Sprint simply tell you to try again in 48 hours.
Bottom line, people with physical disabilities can not use their computers to input emergency medical contact information into their Sprint cell phone contact listings. I filled a complaint with the FCC regarding this issue. Hope something is done to correct this problem.
I moved over to Sprint at a Sam’s Kiosk called SCF. The rep lied to me through his teeth. Told me my bill would be $50 less per month than it came out to be. Lied about $50 of discounts he said I would get. Didn’t give me the bill credit I was promised and then he left and the kiosk shut down and moved to Target. So then I tried to get a customer service number, told I could not talk to a district rep. STAY AWAY FROM SPRINT!!! And don’t ever buy at one of these third party kiosks. Sprint will not honor anything they say. Any one else has to be better.
Called customer service and they were unbelievably rude and tried to make it seem like my fault. Penalty to cancel is $600 bucks, so I am stuck with them for two years. Wish I had never left Cincinnati Bell. Stay away from Sprint and their kiosks in Target!
Dear receiver, I am writing this letter regarding my experience and dissatisfaction with Sprint’s customer service. On February 25th 2011 my mother contracted with Sprint and purchased the HTC EVO 4G at 2651 Mission St, San Francisco, CA 94110 Sprint store as a gift for me, Jesus Ramirez. After my mother and I chose the phone’s plan, she purchased the phone, or so we thought. After signing the contract, the store representative (Guadalupe) told us the phone was not in stock but the phone had just been ordered and it would arrive in 3-5 days. Both my mother and I were upset because we were not aware that the phone was not in stock til after signing the contract.
I asked if cancellation of the phone was possible in order to purchase the phone somewhere else, but we were told that no store had the phone in stock and if we wanted to cancel the contract we would have to wait for the phone to arrive then cancel, so we waited. On 03/3/11, 5 days later (after my contract running) the phone arrived and I decided to keep the phone. After hours of playing and getting to know the phone, I noticed that no data was fetching on certain apps and I wasn’t able to download apps and also every time I would turn the phone off, the screen would stay black when I would try to turn it back on.
I would have to remove the battery in order to make the phone function. I went back to the store on 3/4/11 and told the manager (Fiorella Bouroncle) about my issue with the phone and let the technician take a look at it. They gave me my phone back and said the phone should be fixed. Data was then fetching and I was also then able to download apps, but the issue with the screen was still being a problem. On 3/5/11 I went back into the store and told a store representative attending me that my issue with the screen continued and she let the technician take another look at it.
The representative then said to me that if the problem continued, to come back and they would order me a new EVO 4G phone. The phone kept giving me the same problem, therefore I went back into the store a few days after and told the manager my phone was not working properly, and she said she would order me a new one. I repeated to the manager that I wanted a new phone, not a refurbished one because it didn’t seemed fair to me that the phone was defected before I touched it. The manager agreed and said stuff like that happens, but not so often, and assured me I would get a new one.
It took nearly two weeks for the phone to arrive to the store. When I went to pick it up, I noticed the phone was not in its own box, and I told the representative attending me, that I had a reason to believe that the phone was refurbished and I was not going to accept it. The representative then said the manager would be in store the following day if I wanted to work something out. I went back the next day and spoke to the manager and reminded her that I wanted a new phone, not refurbished. She said to me that indeed it was a new phone, and that she guaranteed the phone would work just fine. I was convinced so I accepted the “new” phone. Once again, I was playing with and fixing the phone to my way and my satisfaction, as I noticed the velocity of the phone was very slow compared to the previous phone I had just turned in.
I went back into the store determined give the phone back and cancel the contract before my 30 days were up because I was tired of having to take a trips to the store literally 1-3 times weekly and also to get my money back and purchase the phone in another store location (Sprint store representative told me that there was plenty of EVO’s on stock). After cancelling my contract, the store representative then told me I would have to return the phone myself in a return kit that I would be receiving in the mail. A week and 3 days later I received the return kit box and I immediately placed all the phone’s accessories inside the return kit box, except the phone because I was transferring unsaved data to my computer. Meanwhile, my mother mailed the return kit box accidently without the phone in it.
I had been really upset with the customer service I had been receiving at 2651 Mission St, San Francisco, CA 94110 Sprint store, therefore I did not wish to speak to any of their representatives, so it lead me to calling Sprint’s customer service phone line and explained to them my situation with the phone. The person I spoke to told me to go back into the store, and return my phone to the store manager like I should’ve done in the first place, and if the manager didn’t accept it, to contact him and email him back. The manager did not accept the phone, but she did order me a another return kit.
The problem now is that it has been two weeks and no return kit box has arrived. I called customer service phone line again and asked if they knew the status on the return kit box and said that they didn’t know anything about it. The representative then called the 2651 Mission Sprint store and explained to me that there wasn’t much they could do because my contract had been terminated. The phone representative suggested that I go into the store and ask the manager if she could order me another return kit box, give the manager my phone and try to get my money back from them, or make this complaint and speak to the manager’s boss and hopefully my problem gets solved….
what can i do?
My current carrier is Sprint. I had an issue with my phone freezing and brought it into their repair center. I have ther Blackberry Bold 9650. They were able to fix the frezzing (as fo right now). However, i found that my message settings was changed and i could not change it back. I go into Sprint (again) and inform the rep of the issue and ask if someone can fix it. He takes it back to the Sprint repair staff and she immediately states, “oh that is how the software just is.” I inform him that it is not how the software is as this was working just fine before the repair yesterday. To me this repair person just didnt want to deal with my phone. He then has someone else look at it for 30 mins and still can not fix the setting.
I ask him what is the next step and he replies, “uh look at some forums.” I am thinking, “excuse me, i am at a repair center for the phone, that is the purpose of this visit, for Sprint to fix the phone that was fine before they had it yesterday. I reply by informing him that either the phone needs to be fixed here or replaced. And he responds that if they replace it, it will do the same thing. Which I reply with, how do you know? He then just turns his back to me as i am talking.
This type of Sprint customer service makes you want to leave a carrier like this.
I have been with Sprint in excess of two years. I have multiple sclerosis and on disability. I receive $644.40 monthly. I pay rent, natural gas, electricity and the phone company which is Sprint. I do not own a television, computer, vehicle, washer, dryer or a home phone. Doctor and pharmacy appointments are arranged via My Sprint phone as also medicaid transportation to my general practitioner neurologist and endocrinologist. I have no other income other than my disability income or hopes of regaining muscle loss with out the aid of the above doctors. Hoping to be in fiscal condition to supplement my income and live a better life.
I have made a payment all ready this month but Sprint has turned off my service and demanded $240.00 immediately. Explaining I only have $16.00 in My account and would pay a minimum of $90.00 upon the 1st of April. The Sprint representative refused any negotiation. I have a endocrinologist appointment tomorrow for a bone density test. I will not be able to keep this appointment as the medicaid transportation can not call Me to confirm and set a departure time. Appointments with a endocrinologist are difficult to be had and this test will be cancel and not reset as the endocrinology department can not contact Me.
I have been a faithful Sprint customer and have continued to be with Sprint even though My contract has expired. Explanation of My feelings of despair at this moment can not be put into words. I can not even call for any assistance from a private or public resource for financial aid to assist in paying Sprint!
I have just been inform by personal accountant that sprint/nextel company has been unjustifiably adding a Pennsylvania (twice) along with a Philadelphia state and government tax on each telephone bill for over 25+years. I called customer service, spoke to at minimum 3 management department figures at sprint/nextel whom in-turn discovered after viewing my personal info. On their system agreed with the fraudulent charges. But could only reimburse funds up to 24 months due to their system data is restricted. Which these mi-nut pacifying of my intelligence could be allocated toward my current bill. I told instead to notify The Phila. Taxation department, whom denied any involvement in the mistake.
We have had Sprint for a year now. Two weeks ago we were told that all 3 lines qualified for an upgrade. Then we find out that the upgrade is really a downgrade. Now one of our phones fries and we go to try to do something about it and no one seems to be able to help fix it. Then off to a store to see about the upgrade and now we are told that only one line qualifies for an upgrade and it is not the line of the phone that is cooked so too bad so sad for us. Sprint you claim to be the nations best. I have seen your Sprint CEO on tv commercials and heard him on MRN radio claiming to be the best. Yet your customer service is so far below average that you have us ready to choke someone.
Your Sprint reps are rude and have listening problems. Also all you seem to do is tell people what they want to hear and then do the opposite. Oh and let’s talk about the fact that now you are going to gouge everyone 10 dollars a month per line for some upgrade fee. This is absolutely ridiculous. We switched to you because of all your promises of great rates and great service and now you just plain suck. Get with it Sprint and start treating your customers right. I feel like reporting Sprint to the FCC and the BBB for all your crap.
I have been a sprint customer for 10 years. I recently moved and bought a new phone and got a new plan. The $99 plan cost me $160+ a month. The sprint phone they gave me was obviously defective. Every time I put it in my pocket it dialed 911. I talked to 4 customer service reps. They all basically told me this is how it is and if you don’t like it, too bad. The plan I had was the everything messaging plan. With all messaging included. But I was charged for them. I was told that the messaging was free but I had to pay for the “data” to send them. So messaging is free, but it costs to send a message?!?!? Do yourself a favor and stay away from sprint.
I bought a new Android 4G EVO phone in August 2010. The functionality of the phone was awful! The data surcharge rates were also high. I downloaded multiple productivity apps and the phone froze at least once a day. After hours on tech support, one tech told me that adding apps from the android store was the problem! I thought the variety of apps was the point! The phone went out to my exchange server and deleted 5 years worth of archived emails! Business owners: Don’t use Sprint for critical, business purposes. They cannot resolve the simpliest of problems and want to get you off the phone rapidly. We will be migrating 100% of our company and our affilliates away from Sprint as soon as practical.
When I walked in the door the rep greeted me while trying to check in. She said that I had about a 30 minute wait. It was actually over an hour. While waiting I noticed that 3 reps were working on one customer and that they were not concerned with helping the customers in store, as so it appeared. I was disappointed that no one came to tell me that it would be longer than expected.
Went in to Sprint store #252413 yesterday to upgrade my two phones and had one of the worst experiences in quite a while. Upon entry we were met by a very unprofessional male employee named Shamir or Shamar? . We advised him we were there to upgrade our phones and immediately began to laugh because we still had Iphone 6's. We are not a family that feels the need to overindulge on items that are not needed and the only reason we were there to upgrade phones was because they were both on their last legs. Anyway that was only the beginning. I was ready to walk out at that moment and I really should have followed my gut instinct, but my wife really wanted to get this done yesterday because I have to go out of town this weekend. So we picked out which phones we wanted and began the process at a little after 3 pm. After one hour we finally got around to transferring the data over from old phones to new. He said it took this long to get to this point because we had not backed up our data recently to the icloud so they had to do that first. So that was understandable. So finally we are starting to transfer information over and that is when all hell broke loose. Basically after 2 hours of waiting for transfer my wifes phone had updated her pictures but no contacts, and mine had only updated contacts. Then he tried some magical fix on mine that ultimately caused it to freeze on on itunes support apple.com screen. said that it would not update so left it frozen and said sorry but you will have to go to Apple now to get it fixed. Then ran off to help another customer to try and get another sale. The assistant manager had to call him back over to try and help my wife with her problem since my phone was basically screwed. At this point i was very mad and had been there over 2 hours and had to take my 3 year old home. My wife stayed behind for another 2HOURS and they still could not get all her contacts over! Then by the time I got home whatever he had done on my old phone had completed so I opened it and discovered that EVERYTHING had been wiped! Every picture of my daughter that I had from the time of her birth till now are gone! They are not in the "Cloud" like he said he updated to - they are LOST! How do I get that Back? We are both very upset at the moment and will never return to that store again. It is a small town store and we will make sure to tell everyone we know about this and to avoid it like the plague! I have been through several "upgrades" in my life and I have never experienced such a lack of professionalism and arrogance. It is obvious that all he cares about is his numbers and not the customer because once the paperwork was signed he was ready to move on to anyone else who walked through the door. While we sat there watching the last 4 years of our lives disappear! I can guarantee if I had an employee of this nature he would not be one very long. I could go on but what good would it do. Just needed to let you know of our experience. Also - I will also be filing grievances with several other entities.
I called Sprint to unlock my phone so I could transfer it to a different cell phone company. I spoke with Ajeed and he was completely unhelpful. He continually shilled bs at me and would not assist in any way. When I requested a supervisor, he refused to. I requested a supervisor multiple times and he continually refused. He refused over and over to give me a supervisor. He refused to assist me. He continually argued with me and talked over me. He would not listen to anything I said. He refused to even try to unlock my phone as I asked. Instead, he just talked in circles and kept refusing to give me a supervisor. This was absolutely the WORST customer service I have ever had from any company including Comcast. I will never consider ever coming back to Sprint if this is how they treat their customers.
I have been calling sprint over the past month for the same issues i have gotten through to reps after being on hold for about 15 mins than i am placed on hold again an then the phone hangs up, i am totally discussed with sprint customer care i know each i called the callers are recorded i have had it up to my neck with sprint an them not helping me after i have been along ftine customer an i spent thousands of dollars with this company i will be looking for a new phone company.
The Philippines call center is rude disrespectful and they don’t want to help you out. I ended up swearing and a couple representatives because I want to switch over and speak to the retention department and they wouldn’t do it. They don’t know what they’re doing. They have screwed up my account many many times in their customer service is very poor. They are very nasty rude disrespectful and they don’t listen to what I’m saying.
you folks keep raising the price of my bill each month .i hardly use m phone i though i was on the senior plan as well im very upset with your service i may quit sprint
I called customer service today to set up our Hot Spot for all our business lines.
I spoke to Ms. Jordan (I presume her name is) because she refused to spell or repeat her name for me for future verification.
Ms. Jordan had a bad attitude which sounded more racist to me than proper customer service procedure.
Ms. Jordqan demanded I spell my name which I complied, she was speaking with a bad attitude.
When I asked her name she refused to spell or repeat it.I asked her to connect me with a Supervisor after which she placed me on hold for a long time hoping that I may hang up, then after a while a Mr. Zack came on the line saying he is her colleague that he will help me instead of a supervisor, he also refused to escalate me to a supervisor.
I had no choice but to work with him like I was not a customer just a nobody with little respect. Mr. Zack helped me after he finished I asked him how will he take care of the attitude I faced with Ms. Jordan he said he apologized and will take of it, then I proceeded to ask him to send me an email which was past due to customer service from a Mr. Magleen from yesterday for changing our calling plans. I never received an email from Mr. Magleen from 11-21--18 or Mr. Zack on 11-22-18.
If this is the way Sprint customer service handles loyal Buinsee Business customers I am very disappointed and want an explanation before I switch to a different carrier, your CEO Mr. Michel Combs should also be copied on this email.
As a long time Sprint customer, I recently experienced the most horrific problems with customer service that has me questioning why we would continue as Sprint customers. I certainly would NEVER recommend Sprint to anyone based on my personal experience, & you can predict that I will not remain quiet about my feelings, your company & your pathetic customer service.
Because I am totally stressed out and exhausted from my past week in trying to simply order a phone & get it activated, I will outline the condensed version:
We visited a Sprint store to order my husband a new phone, as his old one was needing to be replaced after several years. 90 minutes later we were told we would have to visit a corporate store due to the nature of our account or order it from home online.
Numerous attempts on our behalf to order online, we were given error messages and unable to complete order.
The next day I called one of numerous 800 numbers posted as "Call to Order". I had 2 connections with representatives somewhere in the Caribbean, each call lasting about 20 minutes on my cell phone, attempting to order a new phone, only to be disconnected & NEVER receiving a call back even though I had provided my phone # to both representatives in the event of disconnecting.
I then attempted another call to another Sprint "Call to Order #". After 45 minutes this simple order for the simplest of cell phones in your inventory was finally placed.
Two days later the phone miraculously arrived. We were so excited. The next morning right on time, the scheduled call came from the tech support to activate the phone. That person was totally unable to activate the phone, connected us with another technician who was also unable to activate so we made an appointment to visit a corporate store the following morning as we were advised to do. No matter how hard the in house technicians tried in the corporate store, NO ONE was able to activate the phone. After 90 minutes in the store, we were told the new Kyocera DuraXTP phone was "defective". We were also told we must personally call Sprint to order another phone as the system would not allow them at the store to add the new one they had in the store on our behalf.
So, we come home & contact Sprint on another "Call to Order" # and after 60 minutes on the call with 2 different representatives, we are connected to an insurance claim representative who ultimately asked, "Why were you connected to me?" to which we could only answer, "they apparently dumped us on you as no one else could figure it out." This representative from Acurian(sp)?? went way beyond her job description to help us. After about 45 minutes with her she got permission to send us a new phone with a label for return of "defective" phone. And guess what, the phone we were trying to replace is on BACK ORDER! So we are waiting to hear about the back order.
Then today, I got so fed up I tried another "Call to Order" number to try to order a phone that is in stock from Sprint. After another 45 minutes with a Sprint representative I finally found someone who was knowledgeable enough to troubleshoot the problem and activate the "defective" phone.So the phone apparently was NOT defective after all. OH MY, be grateful I gave you the condensed version. I am still stunned from this entire debacle & feel your corporate officers should be horrified to hear of this nonsense!!!
The jury is still out on my decision to keep Sprint services for either of our phones. CUSTOMERS SHOULD BEWARE!!!! THIS STRUGGLE IS REAL & apparently from posted reviews of your company, I am only one of hundreds/possibly thousands of customers who have been subjected to this unacceptable form of treatment & disregard.
Pamela Jackson-10+ year customer
I called for make a payment and I talked with Ammy and she told me sprint charge me 40 dollars additional for disconnecttion but i talk wit someone Because i need to payment until November 15 and he didn’t toldme i need to pay a additional 40 dollars , so Ammy talked with supervisor and I asked talked to him and because i was speaking in spanish he didn’t talked to me I don’t know why ? His name is John and them Amys said i am going to change you don’t need to pay the40 $ and she was changing the amount so finally my brother started talking to her because she try to charge me more money i am so mad with sprint i have to many year with this company and now they try to charge more and they discriminate me
If I could rate Sprint as a 0, then that is what I would give them. Sprint has the worst customer service team I have ever witnessed in my entire life. I bought my IPhone out on the 1st of November and then called in to cancel my services with Sprint, because I was switching to Verizon. I have been with Sprint since 2014 and have had several problems over the years. However, nothing major enough to make me want to leave and because my husband is with Verizon was the only reason I was switching. Anyways, I called in on the first and was told that I would not be charged from the 1st-19th; which would be the end of the billing cycle. I spoke to 4 different people this day because I was given the run around several times, plus the first representative was extremely rude. Fast forward to the 12th (Monday), and not only was I charged the full amount but I was also charged the phone leasing fee, my military discount was not applied, and my autopay discount was not applied. Bringing my total to $100 and some change. I call Sprint on 12th to get refunded back the money that I was not suppose to be charged. I was transferred between departments 5 times. I spoke to 5 different people, including 2 representatives that kept interrupting me every time I would try to speak. That's 3 rude people so far, all because Sprint does not want to give me my money back. The last representative finally got it approved by a supervisor to credit me back $50, however since it was already pending in my bank account I had to wait until it fully posted in order for me call back in. Fast forward again to this morning (14th), the bill finally posted so I called in at 830 am est. I was on the phone for 2 hours and 15 minutes and spoke to 7 different representatives. The third person I spoke to was so incredibly rude, disrespectful, and was the definition of lack of customer support and service. I asked him 9 times to transfer me to a supervisor because he was trying to credit me half of the $50, saying I see where the $50 was approved but you are only due $21.65. I asked to be transferred and he goes, "I am not sure why you need to be transferred, they are going to tell you the same thing" and "I have explained it and I am not sure why you are not getting it". He said other things that were condescending, rude, and totally out of line, but I do not remember because I was so frustrated. I finally got switched and the "supervisor" who answered did not even start off with anything remotely close to a greeting. Instead I got a, "the representative explained and that is all we can do". I explain the whole situation to her so she transferred me to account services. Account services rep answers and tells me that I have to speak to financial services. I was put on hold for 20 minutes and finally spoke to a new woman. The new woman went through all of the previous conversations and after about 15 minutes switches me to a supervisor in that department. The supervisor first tries to tell me that because the first original guy that I spoke to on the first (you know the one that said I would not get charged) gave me a $10 credit as a courtesy; which I did not expect nor did I ask for that I was only going to receive a $20 credit to my sprint account. Finally after talking to him for another 15 minutes he put in a refund request for the $50 to go to my banking account, seeing as how my service ends completely on the 19th. The funny part is I never received an email or confirmation of this nor have do I have anything about any of these so called, "credits". I would not continue to fight this for a measly $50, however after being told several times i would get the money, after all of the phone calls, and rude representatives, it is the principle and I want my money that has been stolen from me. I will be filing a BBB complaint, as well as spreading the word about my experience with Sprint, because no one deserves to be treated like I was nor do they need to join a company that is truly AWFUL!
I join sprint on October 11, 2018 on free iphone 10 s promotion, the is credited every month $41.67 . I have called sprint customer service over 10 times on same issue. My bill shows $105.95 , my service will not work in my house at all. I called twice about , still the same. Can someone contact me on my home number 410-944-2198 on this. Customer makes promises it can solve. Thanks
Recently i was thinking to change my carrier from virgin mobille to Sprint.
I went to a local sprint store to get information about existing plans and procedure and also if i can keep my current number. The lady sitting in the front desk asking another person who is at the back of the building(I guess supervisor) ,,the same question i asked her. The other man replied from back to check my credit. They even did not give me any information regarding the various options. The lady asked my ID . She entered my Id information in the desktop computer and then entering in to her ipad. Multiple times she asked my SSn and she entered that in the desktop as well as ipad. And i notice she is trying to keep away her ipad so that i can't see it. And then she said my address does not work. My Driver license was in front of her where the address is printed. Then she took the picture of my Driving license several time in her ipad from different way both side and by zooming. I was surprised and worried because i even did not decided which phone i am going to buy , why she is entering my information in ipad although she entered it in the desktop computer and took picture. The lady did not behave in a professional way as well as as she was not well informed about the products and services. I did not see her id or any uniform. She covered her whole body with a shawal. Every time I asked any question she answered something irrelevant. I was upset and scared about my ID protection . I said , I dont want to buy any phone , can you delete all my information. She felt nervous. I left the store. I am very much worried about my personal information.and would like to bring this issue to sprint authority whether that store is authorized sprint store and the person is a real employee or not. The store address is
100 Broadway, Elmwood Park , NJ.
It happened today Nov 7' 2018 around noon time.
Today's experience made me thinking different way. Why they allow the part time/ temporary employees to handle sensitive issue like credit checking. I will go further with this issue.
Called Sprint sales department for an upgrade on my Samsung galaxy s7 and was litterly harassed for 3 hours on the phone. Told agent for over 3 hours that I was not interested on insurance on the new phones but he would not take no for an answer. After 3 hours he transferred me to the Spanish speaking dept something that I didn't ask for.. This was very unprofessional and I've been with sprint for 16 years.. The agent was named Mathew.. Thank yoi
Serious problem with service I'm reserving please contact me as soon as possible or sprint leaves me no choice to move my 5 lines to another competitor phone number is 662 753 9727 will not talk to your service centers over seas
I was texting with a chat agent on mid October, when I was making a arrangement to pay $20.- on the 25th / 26st of October and the remaining funds on the 8th of November.
I was promised that my service would not be turned of , due to the fact that I work for City Fire dep. My service however was turned off / restricted on 2.Nov.18
Called Sprint customer service, and texted with chat agented Gie , Mrs. Sherry, which explained to me that they can see whom chat I had the conversation with, but can not verify my statement...How ironic???
I'm very disappointed to say the least...since I made the afford to prevent the current problem.
I went to the sprint store at 2658 Niles Cortland Rd #470, Warren, OH 44484 today in order to return phones after closing my Sprint account. I was told by the lady at the counter that since the account was in my wife's name that she had to be present with a drivers licence in order to return the phones. I then left the store and went to my car where I decided to go back inside to see if anything could be done without my wife being present. When I asked if they could call someone I was rudely interrupted and talked over, I attempted to ask again and again I was interrupted on the third attempt I had to raise my voice. At that time a agent came from behind the counter got in my face and threaten to call the police on me if I did not leave the store. When I told him to go ahead a call the police,he then attempted to put his hands on me to push me out of the store as he continued to yell at me to leave the store. I asked him his name and employee number, he said his name was Chris but refused to provide his employee number. When I pressed him to tell me his employee number he continued to refuse till finally told me he did not have an employee number.
To sum things up my experience with Sprint and its employees, costumer service, cell phone service and billing for the last 18 months has been the worst I have ever had to deal with in my life. I will never do business with or would I ever recommend you company to anyone.
I have been a Sprint customer for over a couple years now and when I joined, I was told that my contract that I was leaving with T-Mobile would be bought out. All I had to do was send them my final T-Mobile bill. I sent Sprint my final T-Mobile bill and never heard back from Sprint. The next thing I know, with everything out of sight, out of mind, I have a collection on my credit report for over $1750. After contacting Sprint about this, they confirmed it's their fault and they would take care of the situation. It's been almost 2 months now, done multiple calls back and forth, 3 way calls with T-Mobile and Sprint, and now they tell me after 2 months that they will only cover 75% of the collection. This is unacceptable and I hope we can still get this resolved in a more timely manner. I shouldn't have to pay for someone else's screwups, and my Credit Score has drastically screwed up because of someones mistake. Someone please help.
I wanted to switch my company from T-Mobile to sprint service. I went to inquire about a iPhone 10 and the employee was very rude. He didn’t seem genuinely concerned and was very rude. He had horrible customer service. Also while he was dealin with me he walked off and didn’t notify me of what was going on. He also began to talk to other customers about their problems and never came back and told me what was going on. Now I don’t even want to switch to sprint if I’m going to be treated like this n
My sprint doesn't work I have call about it .I got Insurance on my brother's phone I can't register it go to my Sprint nothing works what happened every time I go it keeps saying problems with the service I'm on please get it together . I can't believe this but my bill go up. I can't change my password to get into my sprint. To get in my account I put in my name like they send me a 100 times and still nothing I can't have my name take off on the caller Id. The service is so slow .. customer service and the phone service should be better than this..omg this does work I am tired of trying to make this work. But my auto pay gets its money every month I should have services that work please help me out with this damn phone service. Thanks
Sprint customer service is not solved at once, you have to call over and over again, and sprint customer service have not delivered in correct direction, i have to again then sent me to go to direct Store still not take care problem. sprint company does responsibility for the my time and gas expense. sprint does not take seriously for consumers time, only take consumer money. still did not take care the problem proper. I sure i am not only one feel this way.
I called Sprint Customer Service on three different occasions to migrate a phone number and add a line onto my existing account! I have been with Sprint for eight years and never experienced such problems as I did with this situation! I was told that I could migrate the phone but when I received the Samsung Galaxy Note 9 to just call back and they could change it but I was told I couldn't keep this number I wanted to migrate and I was very upset as I had to have this number! I ended up going into the Sprint Store and waiting 20 minutes in line then another 45 minutes for The Manager of the Store to migrate this number! I was in a bad car accident so I can't stand for this long without being in a lot of pain! I have neck and back injuries and ended up finally sitting down because it took so long! I expect a credit on my account due to this situation! I should not have had to wait this long and deal with all this! I am a senior citizen and can't afford to be driving all over to resolve this issue! Please let me know how much of a credit you can give me for this pain and suffering! My cell number is 616-881-2844. Thank you again for your prompt response
Sprint decided to take it upon themselves to take 1800$ out my bank account. So I called. They told me I owed nothing and I asked if I could get my iPhone 7 plus phones unlocked. 2 iPhones remind you. They give you the run around of 48 hours. Then 3 to 5 business days and it's been 5 days since my request. I have called every day for 5 days. I've been told the same thing. Except, my phones are not unlocked and I received the email regarding the unlock update and it tells me I'm suppose to wait another 48 hours because my phone can be used because of a "probation period" that is in their policy. I would love to be contacted about this because I got 1800$ taken out of my account that I didn't offer to pay and yet I am still having to wait to use my practically brand new iPhones.
Sprint billed me $190 for services after I terminated service and paid the balance in full. After I paid the balance I was told I would not receive another bill from Sprint. I never received another bill but received a letter from a collections agency for $190. I spoke to multiple representatives and supervisors from Sprint, Jenny in the billing department hung up on me, I was also transferred to the collection agency for them to explain why I received the bill. I was given several different reasons as to why I was billed. One of the supervisors determined it was because I did not cancel an additional phone line that was $40/month, month to month without a contract. After further review she determined that I was billed every month for the service until it reached a maximum payment past due also there were no record of calls or data on this phone number for the months I was billed. The billing was Sprints error as the customer service rep did not cancel both lines when I called to terminate service but "unfortunately there is nothing we can do" is what I was told. I am still waiting to hear back from upper management regarding this issue.
Lost cellphone Oct 5, 2018. Called Sprint Oct 6, 2018 to have phone locked and paid $398.16 from which agent said was for remainder of lease and penalty for breaking lease. I waited until Oct 9, 2018 to see if someone would turn in phone. Called Sprint evening of Oct 9 and talked with Ashley. I wanted to lease a new phone, she said she could offer the IPhone 7 Plus for $15.00 a month or the IPhone XS for $25.00 a month but I had to take the offer right there and then. She gave me conformation number #1278512612 and said I would have to talk with another agent at financing to settle contract. She hung up. I called back and talked to another Ashley and gave her the number...she said that was not the truth and said sorry but she can sell me the IPhone 8 Plus for $29.00. Then she said I owed another $192.00 because the lease was not settled...I did not care and told her to take it out of my account. She hung up. I then called on Oct 11, 2018 and talked with Aaron S. It was 0700 am and he said he needed to talk with my wife on her phone and said he would call me back at 0900 am to continue. He never called back. I then decided to chat to have a record on Oct 11, 2018 at 1700 and this agent actually said he ordered my new IPhone 8 Plus for $29.17 a month and then said have a nice day. He left the chat. I then started another Chat and talked with Valentina B. She told me he did not order the phone and apologized. I just told I would talk with Sprint later. I have had enough. A week later and still no phone.
I made payment @ sprint store my payment did not process called the 1-800 # & the rep gave me a hard time. I have my receipt & was redirected to 4 different people. Bill payments should not be a hassel the should have posted by one day & the employee should be accountable for there actions. This locations has given me problems after problems. Sprint has terrible service & customer service
very poor customer service won't help every time I call I hold forever and always hung up one..
I have been a long time Sprint customer and after the first you are a nobody. They jack the prices up and don't care about you anymore. I was paying over$200. a month for 3 phones and we shared 2 gb's between 3 phones. I upgraded our phones on line what a joke they were charging us for things that was supposed to be free. I called about it 4 time's before it was fixed talked to someone different Everytime they said they would fix the problem but did not, they do nothing but lie to you all the time. My contract just ran out and changed phone service they told us on the phone the day we switched our account was payed and we were done.3 months later I receive a bill in mail for past due charges and now a letter from a collection agency. I called Sprint and argued with them and ask for a supervisor sat on phone for hours and they hung up. I am so ferius with Sprint they SUCK!!!!!!!
I WAS LIED TO ABOUT AN APPLE WATCH!!! I HAVE BEEN TRYING TO GET AN APPLE WATCH SERIES 4 FOR TWO DAYS NOW. I HAVE BEEN ON THE PHONE WITH SPRINT FOR 3.5 HOURS NOW AND I AM SO ANGRY NOW. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD. I WOULD NEVER TELL ANYONE TO BUY FROM SPRINT AGAIN!!!
ALL I WANTED TO DO IS TO HAVE A NEW APPLE WATCH TO GO WITH MY NEW IPHONE XS MAX, BUT I GUESS SPRINT REALLY SUCKS
This is Valencia Jones I've have been Trying to speak with a supervisor for 3 days now only to be hung up on put on hold and rude customer service.
To whom it may concern,
My name is Victoria Mack I am a very upset customer I have spent hours and days on the phone with sprint. I first started calling due to being mislead about the service ant the amt of the bill. When I get sprint a year ago I was told my bill would be about 150.00 a month for the 5 lines of service. I have called over and over to get the bill correct when the 4th and the 5th has not been used in 6th months. Then I placed and order a little over a week ago and got the phone for my line 4026168282 and it still does not work and had not worked in over a week . I am very pissed at sprit at this point and would like out of my contract for lines 3-5 this is not fair I have gave you all well over 3000.00 in a year. The customer service is really poor you can look at my call log I have called so many times and been hung up on so many times where I have to call back. I have been on hold for 45mins at a time then click they hang up. I would like to have someone give me a call higher up. I have requested a supervisor 10 plus times this is so wrong. My number is 4022130118
September 19, 2018
To: Sprint Wireless Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Franchise Owners, General Managers, and any related Sprint Wireless Employee,
Reason: Formal Complaint store employee/manager Frank Reeves.
On September 19, 2018, I entered the Sprint Wireless Store located at 310-A Azalea Square Boulevard, Summerville, South Carolina at approximately 5:10pm to discuss a letter that I received via mail about an outstanding balance that was due after calling customer care who stated that I needed to go into the local Sprint location to have my account authenticated. I was assisted by a nice and extremely kind gentleman when I first came into contact with Sprint. He requested my identification which I provided and was able to be authenticated. My conversation was abruptly and completely interrupted by Mr. Frank Reeves who completed disregarded the other store employee who was trying to assist me with question that I had concerning my bill. I explained to Mr. Reeves that I had switched over to another carrier and that I had questions concerning the increased amount of my final bill. Mr. Reeves became even more hostile to the point of telling me that he “has the right to refuse service”and that I needed to leave the store or that he would have me removed from the property pretty much bullying me by threatening to call law enforcement. It is 2018, not 1960 and the way that Mr. Reeves treated me with his racial bias behavior cannot be within the core values of Sprint PCS. I explained to Mr. Reeves that you do not have the right to refuse service because we have a binding contract/letter that ties us together. At that point Mr. Reeves repeated that he has the right to “refuse service” very hostile and told me to leave or he would again have me removed/escorted from the property and he walked away to a rear office a slammed the door leaving me feeling racially confused because everyone else who came in the store during the same time I was there and after was treated with the most upmost respect to include a Hispanic female before me and a Caucasian couple after me. I was completed disgusted by my racial encounter with Mr. Reeves to the point that I walked outside to call customer care in an attempt to get some form of relief. While sitting in my vehicle on the phone with customer care in the parking lot Mr. Reeves called law enforcement on me as if I was posing some form of danger. Thus, making good on his threat to have me removed from the property. I only had a question about the amount of my bill. As a educated African American business owner, disabled military veteran, and former law enforcement officer I was left completely violated and mishandle. I pray that Sprint PCS and its management team present or offer a solution to this matter concerning a member of your team. As I am aware that the above location is equipped with cctv video monitoring which will validate and support this formal complaint as well as the employee who assisted at the time of my initial transaction in the event that this complaint is disputed by Mr. Reeves. I have also recorded this aggressive and non- professional encounter with Mr. Reeves via cell phone as well. I can be reached at the above address and the above telephone number. I do appreciate your expedited attention to this matter. Please give me a call in the very near future to discuss this matter.
Darnell M. Johnson
I’ve been complaining for several months about the poor service Sprint offers. Not only is the service horrible the customer service is poor I’ve been paying my bill on time and receiving poor service from calls being dropped to slow internet. Every time I call I get tgr sane response either their working on towers an I will receive a credit. A credit is not good enough I paid my phone in full and want to take my service elsewhere. Now I’m getting the run around about my phone being unlocked. I’ve called three days in a row and been on hold for hours constantly being transferred. All I want is to take my phone to another provider and get rid of Sprint horrible service.
Well I been with sprint customer for several years, I been experiencing problems with service by getting no service or having dropped calls. I recently upgraded to I phone 8 plus with sprint. I also had two other lines on my account. My kids were switch to another carrier, they were experience no service with their phones when traveling up north or different areas which made it difficult to keep in touch with one another. My daughter wanted my iPhone 8 so i put my phone number on the Samsung phone, so we swap phones and numbers. When I received my bill from sprint it was for over $800.00. So I called customer service they stated I closed my account, No, my account was never closed, the account is my name, and we swap the phone numbers. I told her I am not paying the $800.00. Again, I still have the I phone 8 with sprint, the account is still open. the account was not ever closed, the phone was still active under sprint. She started screaming at me, saying" i better pay the the bill and it was my fault for closing the account". she keep saying "I closed the account,". So I told her I would not discuss this with her any further due to her unprofessional attitude and lack of understanding my concept of what happen. So i waited a couple days and called customer service again. Same thing, explain the situation and she immediately started blaming me that I closed the account and that i better pay the money or they were going to close my account. So, then I said" how can you close the account, when you are accusing me that i closed the account?". I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. I told her that she was way out of line and they were not professional people and I will go into a sprint store. I went and spoke to sales Rep. he stated he needed to speak to his manager, "why wouldn't the manager come out to speak to me." they said you need to pay the $800.00 I told them I do not have $800.00 I want the phone turn back on and keep my account open with the I phone 8 with my monthly payments, he told me again pay the $800. I told him I do not have the money and i will not pay the money and I will not use sprint ever again. He then gave me a name of a gentlemen, he said he does house calls and he can get me another phone and get me out of this mess and he does not usually do this but he felt bad for me and wanted to help me out. I did not fall for this scam. What I want is my phone turn back on, because I never closed my account. I want the $800.00 charge off my bill, I want all late fees taken off and I will pay my monthly bill as I was for the last years of being a sprint customer or I will leave sprint all together. You need to clean up the rude customer service department and get people that really want to help people or sprint will not last.
I call up sprint to unlock my phone last Tuesday morning and was told I had to pay it of first that’s fine I payed them $720.00 right then and the lady said I was all set and I would get a email to say my phone was unlocked .
So I get to Thursday and still nothing so I call sprint up again and when I told my story this lady said she was so sorry but it was never even put in the System to be unlocked but would do it right now for me and said not to worrie that it was going to be done this time well it’s Friday and still nothing , I am going out of town tomorrow and now will have to try to deal with this from another country .
I could rate Sprint a zero that's what they would get. Went to Sprint kiosk to pay my bill. But instead was met with surly, rude, disrespectful, lacked professionalism, maturity, and definitely showed no leadership in providing quality, unbiased service. To add insult to injury they called the mall security and lied and said we were cursing at them. This Sprint is in the Great mall, Milpitas, CA, entrance 3. However the security was very accomodating. As a black person, I feel this is just another non-black(Hispanic) person trying to use the police to exercise their authority in doing something they had no control over
On August 16th, I determined that the person who initially set me up with your company, set me up with a prepaid account. This was erroneous. I should have been set up on a post paid account. This was done yesterday. However, my prepaid account was allowed to charge another payment. I have spent more than 9 hours in the least 24, being bounced around to approximately 10 different sprint numbers.No one was been able to fix this problem. I have also been on a few chats with people that insist they can't do anything about my problem. Right this moment, 1 have 2 separate accounts, 1 prepaid and 1 Post paid account, though I have no service on the post paid account. I have repeated asked to speak to a supervisor and have been denied that request more than 30 times. What kind of company are you running? I have never in my life been as frustrated as I am now.
I sore that I would never have an AT&T Account again but I am considering giving them a try. They certainly can't be this bad. All I want is what I have been promised, the Prepaid Account closed, and the number on that account ported to my postpaid account. I also want a refund of the additional funds taken by the prepaid account. At this point I feel that your company definitely owes me some type of compensation for all the time and aggravation that I have been put through. I am currently on the line with someone at a new number who is calling people the do "migration" directly. I have previously been in contact with those personnel did not, could not, or would not. resolve this issue.Im certain that you can view a call history of my 517-910-3159 telephone number and see that I haven't exaggerated this process at all.
I have been a sprint customer for 13 years. Over the last year I have experienced horrible customer service. I have not been able to payoff my devices because telephone and I store representatives would not accept the payment. Each tome I call or go in the rep advised me to do the opposite. I cannot reach anyone by phone and o am to the point I no longer want to deal with sprint. My phones are not operating properly and the same thing happens with Apple and sprint. I would like to receive a reply on how to go about resolving the matter there. My name is Smith and my number is310 447-5085.
I have just spent a ridiculous amount of time w your customer service reps in india. They ask you the same questions over and over, then transfer you than transfer you again. Nothing needs to be this complicated. They all seem so obtuse...I have been put on hold and have spent so much time ...what a ridiculous customer service system. I can not understand the reps with their accents and apparently they can not understand us.
BRING THOSE JOBS BACK TO THE U.S.
Sprint store screwed up our BOGO iPhone deal. Overcharged for months, after several hours on phone with cust service refund given. Immediately went back to over charging, repeat above process. Have since left sprint! Waiting for $248 refund!!!!
I HAVE BEEN A LOYAL CUSTOMER FOR TEN YEARS sorry,Im not so sure I want to spend next ten minutes with SPRINT!
how hard is it to understand to Cancel one order even if it has shipped or not? MY POINT IS I have had many issues with many phones through out the years..
But this is my second phone in LESS two years THAT HAS COSTED ME many HOURS HEADACHES AND EVEN MY INTEGRITY!!..DUE TO LOSS OF A JOB, & LOSSS OF A RECENT JOB INTERVIEW DUE TO THESE LOUSY PHONES AND CUTOMER SERVICE YOU OFFER Oh! not to mention MY SONS RESPECT of his father who "could NOT be there for him "when he needed me for an Emergency!
because MY PHONE DID NOT ALERT ME IN THESE MATTERS(and ITS SOUND IS SET TO LOUD) and only rings or alerts me randomly when there is no one calling or texting me. WTH ? NO! its not the settings or the user! its the phone!!!...THERFORE, I DECIDED TO GIVE SPRINT ONE MORE CHANCE why? HMM? I really DONT KNOW
so I recently ordered a phone after being desperate need for a dependable one, THOUGH NOT WANTING THE ONE I WAS I was coaxed into buying a (LG G7 )at its sale & discounted costs to replace my phone in hand however in Good shape nice looking,But CRAPPY & FAULTY( LG cv20) phone.
I had bought ordered & signed for the LG7 then soon realized there is better quality in the new SAMSUNG NOTE 8 and had requested The order & shipment be CANCLED, "Ok no problem I'm told" but we cant send you the Galaxy note 8, until we receive the two phones from you.
so they want my useless one in hand, (LG cv20) and the one to arrive in the mail...I asked why not just charge me for the one I want as separate order? AND THATS NOT POSSIBLE when sprint OVER charges me now for Everything else on my bill'' for 3 lines when only one is active!
William (F)enell @ 847 385 8482..email@example.com
(F) for Furiously pissed off & confused as to what happened to quality controll and sprint customer service?
I went in for an upgrade to my 6s to an 8. I told the lady I wanted a silver phone, she brought out a box, opened it and I saw the face was white. I told her I didn't a white face, I wanted a black face. She said I would have to choose a different color and went to the back. A different lady came out and told me if I wanted a different phone I would have to pay a restocking fee of $45, I said NO, I didn't open the phone, I haven't even touched the phone. I commented I shouldn't have to pay $800 for something I don't want. She told me the only way I could get a new phone is to pay the restocking fee. Why should I pay, I did not open the phone, I did not touch the phone. I was not told the silver phone only had a white face. I have been a customer for almost 20 years. If I am paying for this phone I should have what I want! She said I could have what I want if I pay the restocking fee. THIS IS WRONG!! WHY SHOULD I PAY $800 FOR SOMETHING I DONT WANT!! SPRINT SHOULD WAIVE THIS FEE AND GIVE ME WHAT I WANT...WE ARE NOT VALUED CUSTOMERS LIKE THEY SAY WE ARE!!
We cant resolve an issue through customer service because they all saying different things on how to resolve this issue and none of them are cost effecient for us as a family. I pay for 5 lines upwards of $400 a month im currently laid off so this expense to me could be cut all at once if not for my kids. 1 line has a broke phone which will be upgradeable in 7 months so rather than spend unnecessary money we would like to jus upgrade the phone by paying it off and sprint give us the credits due so we can move on to a new phn undrr a new lease agreement which to me would be the best moving forward and financially sound so im not wasting resources. I understand sprint wont lose alot by losing me as a customer but word of mouth helps to fan the flames and by the treatment ive got here lately id much rather go back to AT&T seems like the service we got was not questionable this has been the worse switch ever its been nothing but hell as a customer of yours i would not recommend this service to a friend thru my experiences. I only want to get a new for undrr a new lease which benefits sprint so i dont understand why we cant find some middle ground here.
My experience would be a "0". I cannot tell you about it in 100 words therefore I guess I have to write a letter. Its amazing how each person you talk to wants to tell you something different,(every simgle time) and they want to talk in circles and quote numbers when you just asked a simple question about your bill. Then when you asked to be transferred they bulk against it. These representatives are in the Philippines so they are probably passing the phone to each other, spoke to 3 different ones. I was on hold for at least 15-20 between agents, was on the phone for over an hour and still not satisfied with the answers. They were probably hoping I would hang up. I will write the letter, which will probably not be acknowledged. Its amazing how when you call they want to tell you how long you have been a customer right from the beginning, is that supposed to make me feel good, when it means nothing in reality. You still get the same treatment as a person who just signed up, so take it out of your greeting! Disgusted!!!!
Had thought to switch to Sprint, to Save a little each month,
Unlimited data, talk, and text plan.
I had given them over the phone my Soc Sec number, birth date, address, email, phone numbers, credit card. They informed me I had excellent credit, so they checked.
Phone came today wife wanted, informed me to go to Sprint Corporate Store, for a new SIM card for my phone, when I got there as requested, I gave my Drivers License.
I asked to use restroom, please? Was informed only for employees, go to Godfathers Pizza (closed) went to Manager, appealed and informed her of my ongoing medical
condition, that I was in real need. She showed me where Home Depot was, at that point I knew I cannot do business
with Sprint. I trusted them with all my information, but, not one of the four or five employees couldn’t guard the “stock”
For a couple of minutes, for relief purposes?
Apparently they do not know of Ally’s Law, came into effect in Illinois in 2005, by April 2013, 14 States had this Law including Ohio, Kentucky, and Tennessee.
I will remain with Verizon, what other reasons are they so busy? I noticed Sprint Store wasn’t as!
You stuck! I switched to Verizon today. I left them for sprint 3 months ago. I have spent half of my life over the last 3 months trying to get many issues fixed. All they did was lie to me and sell me a phone that cant be transferred to another carrier. So, now I have to mail this piece of shitphone back to sprint. Verizon will. E happy to welcome you. Just tell them that you are dissatisfied with Sprint. You actually will be able to speak to a human being. And guess what, they speak english!!! Move now to Verizon!!!
i RECENTLY SWITCHED MY PLAN TO 5 LINES FOR $110.00 MINUS $10.0 FOR AUTOPAY.
I purchased 4 phones and my bill should be 100.00 plus one I phone 8 for 27.50 plus one free and 2 i phone 7 refurbished for $12.50 each
Two weeks later my plan has changed,( I was told I was sent a text message)and my bill is $320.00 !!
This looks like a bait and switch and I'm very upset.I was on the phone for an hour and a 1/2 and I was "told" my account is back to what I mentioned above but I have not seen the changes.Obviously this is very upsetting to me and i will just pay nothing If I cant get this straightened out.Report it to the FCC and go with T mobile again.
You offer a 55+plan. We have been with Sprint since 2009. I was told by one of your customer care associates that we could not have this plan becsuse it is not offered to us through THE SYSTEM, or some other confusing lingo. She said you have the plan but was not available through their system,and she could not put us in for this plan. My husband is 62 born 6 - 29 -1956. I was born 01- 24 1950 being 68. We are both more than 55+!!!!! It is ludicrous that we cannot be eligible for this plan. FIX THIS IDIOTIC GLITCH and allow this plan to be available NOW!!!
I want an answer ASAP!
We have been with your company over 9 years so l think you would want to honor our loyalty. We are seriously thinking of CHANGING OUR CELL PHONE PROVIDER because of this PROBLEM.
Poor service, worst customer service. I opted out due to poor connectivity and paid the final bill. They have been telling me since last 4 days that it takes 72 hours to unlock the device, today I was told that their executives did not raise ticket/ initiate proper way to unlock device. I received email saying it will now take another 48 hours.
I have been following up with them daily for the past 4 days and despite this I end with this gibberish ! They activated my line within two hours but now they are harassing me!
I want to file a lawsuit - please guide me.
My phone is shit. I spoke with one rep, 1 supervisor. One manager treated with such disrespect
On July 16, 2018 I decided to upgraded my and my daughter phones, order #oy-shso865385687/oy-shso865386940. The I phone s8 in red was sent ending in 865385687 was shipped and delivered but 8653869540 was put on hold due to an delinquent bill which I promptly made a payment agreement and I was told the phone would be held until the 25th of July and my phone would be sent out promptly. But this agreement was not honor instead I had made several calls, July 16, 17, 21 and 24 4 calls that day alone. My complaint is now after receiving your bill money, I am being told that I now have to pay for the lease amount when I was offer a no down payment for both phones. I have been a customer for 20 years even though its says 6 years, I left for one year and returned to you in 2012. The I phone 8s was placed on phone number ending in 7036, even though I had never had an I phone before, (Galaxy s6 edge) and my daughter has always had an I phone, phone ending in 9438 well sending the phone on my phone number was fine until I found out my daughter still had a lease bill due, which I didn't find out about until today. Each time I called I was told something different and made promises that wasn't kept or put into the computer. A supervisor by the name of Eric told me that he would slash the lease bill in half, cancel the lease agreement and put it on my next month bill but he failed to put this information in the computer, so now I must wait 72 hours until they pull the tape to confirm everything. I spoke with Jordan and supervisor Kevin in escalation dept. The sales dept was absolutely no real help cause all they wanted was for me to buy the phone or send it back which it is broken, (I phone s7) but my Galaxy edge is in perfect condition. Please help resolve this issue because I feel betrayed by your representative, they all need training on how to resolve issues, complete what was said or promise in the computer and mostly keeping those promises. Barbara J Brown Terminal Supervisor
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