Sprint Complaints Continued... (Page 8)721+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
Sprint is a piece of junk, cant wait to get rid of them next . DO NOT GET SPRIN UNDER NO CIRCUMSTANCES. Poor signal strenght, charged me twice for the same thing 149.95 twice, after countless hours speaking to different people from Sprint nothing was achieved. Nobody cares about the customer. Sprint looses costumers on an accelerated pace, to hold to them tey will get the iPhone now, be aware before you get in any contract deals with them. POOR,POOR, POOR customer service. Dont get tricked by packages they offer. I’m in Philadelphia and in the building that I’m in I have no signal, everyother coleg of mine that does not have sprint have no problems.
This is the worst cell phone company to use .. they promise a early termination fee but renege on the their company policy when you are in a roaming area. I advise everyone who a SPRINT phone to try another provider.. The sad thing is everything Sprint states the going to due they find so other way to follow their policy… In order to get the 149.99 waived, I have to send a copy of my address of a utility and send a phone that I did not buy from SPRINT but SEARS.COM. This How SPRINT DOES BUSINESS!!!
I will pay $20.00 more dollars a month to be able to use the phone. I have a HTC touch pro 2 phone. Warining you about Sprint.
I had upgraded to a family plan,all to discover that it was 549.00 on the first bill there was a sale promotion of 50.00 off of the phone price and it was not on the first months bill.I called customer support and wanted to go to a cheaper family plan or to cancel but they told me i was in the best plan for the 2 phones,the family plan started at 129.99 for two lines,plus the 20% employee discount for Walmart,so that is 105.00 a month i was quoted then i Kept calling to reduce the plan or cancel my plan and they wouldn’t let me, mind you i was on hold and bounced from person to person all the while in all took me 6 in a half hours not to resolve anything,and had mad numorus more calls made 250.00 dollar payment in on month
didn’t even touch the balance called made numerous payment arrangements only to find out I never made payment arrangements,finally talked to someone to make the arrangements of 200.00 a month and they put me in collections and still refused my 200.00 payments a month mean while i owe 851.70 and its in collections,and have 45 days to keep the account and phone number,all because they refused to accept 200.00 a month.I had even talked to two supervisor and 3 managers,and this is how they treat a three year customer,oh and by the way Walmart is ready to kick sprint cell phone service department out because of dropped calls,when we need to contact other employees at work,for part of our jobs.I hope someone will read this and help me because,this is not right.
8-8-11 I called sprint. care person said I qualified for $75 off an upgrade. I told him I wanted to upgrade my phone and my wifes phone to the Photon. He then told me the price at the store of $199 and then said all I would have to do is sign a new 2 year deal. He said minus the $75 thats only $125 for each phone times 2 thats $250 plus tax. I called the sprint store in Aliso Viejo Ca. to see if they had 2 in stock.I got off work early and went to the store. I got to the store Anthony helped me and I told him about the phone call price I was quoted. He said no that $75 bucks is off the retail price you dont qualify for that yet. I said thats not what I was told on the phone. I then called customer service.
I was bounced several times and each time had to retell my complaint. They all kept telling me $75 off the retail price of $549. I kept telling them that I was quoted a price of $125 each by the original care person. I was told that it could not be honored. I asked to speak to a supervisor. I talked to a Carlos from the resolution center. I told him how I was quoted a price and it should be honored. I told him to listen to the conversation if it was recorded, he qouted me $125 per phone. He said he was going to have to refer my case to corporate and call me back in 24 hours. 24 hours came and went. I called him and left 2 messages asking what was going on. I called customer care again told the story 2 more times got another person named Carlos.
He said the other guy should have called me back and that he was sorry. He said he was going to honor the $125 per phone price but that it was too late to order the phone since it was already after 9pm and that he would call me back between 1 and 2 pm the next day. He called back and after only a couple minutes said he will need to call me back in a few minutes. 97 minutes later Angel calls me and tells me Carlos had to leave early and asked me to give you a call. He was not filled in I had to tell the story again and told him Carlos told me on the phone last night he was going to honor the price of $125. Angel said thats not going to happen you dont qualify. He then placed me on hold and said he needed to talk to carlos who just a few minutes ago told me he left for the day.
He came back and said look there is no way we can honor that price. He said there were no notes of the quote on my account and that he could only offer $75 off the retail price. I told him that I didnt think that was a fair solution and asked what sprint has in place to hold these poorly trained customer care persons accountable for giving bad quotes and bad information. He said only about 1% of the calls are recorded and that they are for training purposes only. So I said so they can tell people anything they want and get away with it.
I took time off work, I was over 2 hours late coming home, I had to ruin my anniversary surprise by telling my wife where I was for over 2 hours, my kids were both sleeping by the time I got home so I didn’t get to pray with them or tuck them in, I spent hours on the phone being bounced, I was lied to 3 times (bad quote)(carlos told me he would honor the price) and (angel said carlos left for the day.) The final offer made to me was $100 off my sprint bill if I sign a new 2 year deal and $45 buy back for each of the hero phones and $75 off retail price for each new phone. I declined because to me that is a slap in the face after all that I have gone through…loss of work, loss of family time, loss of hours on the phone, being lied to and deceived 3 times. I fully feel that Sprint should honor the price I was quoted for both phones of $125 each.
Poor customer’s service. Deceptive marketing and business practices. Early Termination Fees with no grace period. I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.
So, a couple days later after speaking with Sprint at least three times and seeing that they could not even match what Verizon was offering me as a new customer, I decided to leave them. Now they are not honoring what their Rep had offered – “No contract extension”. I have tried to speak with their customer support team and have been bounced around from supervisor to supervisor for days. Not one of them has the ability to do anything.
So, if they treat a customer that has been with them for 11 years, just imagine how helpful they will be with a new customer. Stay far away….
Yesterday I brought my Blackberry curve into the sprint store near my house as it was not working. Literally, the screen was black and i couldn’t push any buttons at all. So, the service tech looked at it and the girl brings it out and says,”oh it has water damage. you have insurance, but insurance doesnt cover water damage. It will be $100.00 to get a replacement phone.” couple of things, #1 I’m pretty sure that most damage that happens to phones is water damage, so awesome that it’s not covered by insurance. #2 the girl wasnt even going to dry it off before giving it back to me! #3 then she tells me I have 18 months left on my contract, um.
I’ve been a customer for over 10 yrs. NO WAY I would’ve agreed to be in a 2 yr contract, so great that they’ve put me in one. I asked how much to get out of that. She replied $200.00. #4 i have several small children, i have no idea how the phone got wet and its a pretty new phone in great condition. My options were pay $200 to end my contract, $100 for a old refurbished cell phone through insurance, 0r pay $87 for a refurbished phone not throught insurance. Nice right? That’s how they treat a customer thats been with their company 10 yrs! So i decided to pay the $87 and not go through insurance and wouldnt you know it as soon as I placed the order my original phone started working.
I called sprint to cancel the order an they refused to cancel the order. I have to wait 2-5 business days for it to arrive, then call to ask for a return package (which will probably take 2-5 days) then send it back,(another 2-5 business days) and my acct will be credited when they receive the phone back. WTF! I am sooo pissed. It may be $200 well spent to get away from them.
if you value your time and sanity DO NOT USE SPRINT. this company wins handsdown for the worst customer service and billing snafus of any company (including ATT,and that’s saying something).I have been told that my bill was $60 overcharged and the next day I was told that that calculation was wrong as well. Don’t expect your bill to even RESEMBLE what Sprint claims to charge and do not under any circumstances order their broadband service it is way too pricey for such slow and intermitent service. You will get very little work done and must prepare for a call to customer service like you would for a marathon. In both cases you had better be able to deal with long windedness.
However in the case of running,practice makes perfect. Do not expect the same results from your Sprint workouts. I just spent 3 hours on the phone yesterday and when I found that none of the changes that were promised were made, I called again this morning. The wonderful people I spoke to today asked me to take out my written bill to go over so that they could totaly negate the previous call wherein I was also told to look at the bill. No matter what, if Sprint is wrong, they will find a way to show that person who said so was also wrong and if you complain further you will be referred to the “escalation manager” Sprint’s version of the principsl’s office.
In retrospect,I should have broken the contract and paid the $200 fee for early termination–it would have been a bargain!
I would like to file a complaint against Sprint. My husband and I purchased two Sprint Zio’s in December of 2010 with the assistance of an in store representative. This store was located in our local mall and we were told these phones were reliable, fast and would suit our needs as we had previously discussed with the rep. These phones worked fine in the first few months but as time went on they seemed to deteriorate. My phone began to lose it’s GPS availability. I would drive around for an extra 20 or 30 minutes because the GPS would simply stop working – even where the signal was 4- bars strong.
I was late to three appointments because even though I left in plenty of time, my GPS decided to simply stop working. This also began happening with my husbands phone a few days after mine. Then, my phone began to power cycle after every text message or voicemail I would check, then after I hung up after calls then for no reason at all. It would simply just turn off and then on. Alarms began to go off, even when my phone was on vibrate/silent. This was not looked well upon in the meetings I was in at the time. I hadn’t even set any alarms to go off. My phone began to not ring when people would call me even though the volume was on the highest setting.
I am in real estate and phone calls are very important. It is unacceptable for me to not be reachable. Emails, texts and voicemails would come through when they wanted to. Calls were beginning to drop where they never had before. All these issues happened to my phone first and within days also began to happen to my husbands phone. He is also in real estate and MUST be able to b e reached at all times. I complained to Sprint via telephone and inquired about my options. They informed me that my only options were to take the phone into a Sprint store to be evaluated. They also informed me that I would have to pay a $100 deductible per phone.
This made no sense to me as it seemed these phones were just bad phones. Why should I have to pay for a new phone with manufacturer defects? II made a visit to the store where I purchased the phones. I explained my issues, I complained. They couldn’t help me. That store only sells phones and takes payments. They do not help customers with phone issues that THEY sold to them? WHAT? It was ridiculous. This wasn’t a kiosk, this was a full fledged store. Why wasn’t that explained to us when we bought the phones? I then took these the phones into the main store (the only one in this entire area by the way), where they kept them for 4 hours.
They told me they had “liquid damage” and that was to blame for all of our issues. I simply do not believe two identical phones owned by people who are not together during the day would start to experience issues w/in days of eachother. Our phones are never together and never around water. Whatever they did to “fix” our phones only made them worse. The power cycle has only gotten worse and applications (the major,simple ones like email and messaging) close in the middle of use for no reason. Dropped calls and calls made to us without our phone ringing is only worse. Sprint is blaming these issues on “liquid damage” that I don’t believe ever happened.
We switched to Sprint from Verizon because we were drawn to the low monthly price. I am now a firm believer in “you get what you pay for”. The service is awful, the internet is so slow we don’t even bother to use it because it is a waste of time, the GPS sometimes works,sometimes doesn’t. That is a feature you cannot afford to work when it wants to. The touch screen is ridiculous, it takes 10 minutes to type a text because your the phone doesn’t recognize the buttons your are clearly hitting. We have recently checked out the reviews on this phone and they are so bad. The Sprint tech even told me that these phones have received numerous complaints.
We are in real estate, it is imperative that we are accessible to our clients. We miss leads, sales, contacts and important, time sensitive information. I refuse to pay a ridiculous amount of money for an EVO (which in the ONLY Sprint phone with half way decent reviews) when my phone is crap. All Sprint phones seem to be crap. Slow,Slow,Slow. I am also not paying to get out of contract would promised me good customer service and good coverage. I want to let other people know that Sprint sucks you in with the cheap monthly payment but once your in you realize how bad the coverage and phones really are.
Frustrated in South Bend, IN!!
My wife bought a sprint cell phone in Charleston,illinois on April 26th and were told we had a month or 30 days to tri for free we took it on vacation with us, we was’nt able to get back to the store until May 26th and we were told that we were a day over our free term and that the sprint cell phone was ours to keep,in the area we live the service coverage was very limited but thought we would give it a chance on our vacation, but the store in Charleston counts the day you walk out with the phone as the first day, I’m sorry but when I went to school the 26th of April should not be over until May 26th this was not explained to us.
I haven’t had Sprint since November of 2010. I paid them off and got a bill the next month for texts I never sent or recieved because I had my texting blocked on purpose. Needless to say, they charged me for 5 texts. They have been sending me a monthly bill for $1.06 for the last 6 months. I called them twice and everytime, the call got dropped. Go figure. I tried my best to explain to the idiots that I’m not paying for texts that I never used but, customer service is too stupid to listen or rectify the situation. Now, TODAY, i got another bill, or so I thought.
It was a “revised version of my final bill” for, yes, $1.06! The ridiculous part is they gave me a “goodwill credit” so now my balance is $0.00. I wonder when the F-ing morons are going to figure out that I haven’t been a customer since last year. There are sooo many other complaints, I could go on and on but, I won’t. To anyone who is trying to get rid of Sprint…..GOOD LUCK! Talking to them is like clapping with one hand. That’s if you can get anybody to talk with you. I can’t wait to get my next bill for $0.00. They’re sooooo stupid, they’ll probably SEND me $1.06!!! HAAAAAAA!!!
My problem is that I tried to resolve my issue with sprint regarding my bill. Yes, it is overdue, but this is the only means of communication I have, I have children, and work, this is addition to other bills. Sprint switched my service off after a rep said I had one more day to come up with 180 to extend a payment arrangement. The next day I called and explained my situation again, they disconnected me twice, told me 3 different amounts I had to pay, and really did not care. The only consistent thing said was my account is past due. Sprint service drops constantly, I have to replace phones on 2 occasions, and the bill is never consistent with what my plan.
I am very upset and I have no means of communication, and I live in a rural area. Very unsympathetic!!!!
Sunday May 15, 2011. To: Staff Sprint Customer Services. My Name is Abner Richet, today is a great opportunity for me to take my time and let you aware exactly what I have gone through with one of Sprint customer service represantative persones. I have been with this company for a very long period of time; I think I am one of the longest customers of Sprint ever since they started dealing with Cell phones business back in 1998, 1999, and 2000 until now. I have been encouraged many time in my life to cancell my account and take my businmess somewhere else.
Sprint sure has some great professional business people at the customer service department who truly know how to deal with customers and know how to take care of their customers. And that is one of the reasons Sprint is still having my business, because of these professional people from the corperarte office. Everytime I called to cancell my account they talked me out of it and provided me with some great ideas why I should stay with this company. But at the same time there can be some nasty people like Randy Miller in the Lynnwood Washintonton store with nasty attitudes that will make customers forget if Sprint even ever existed.
i have been trying to work with sprint and they are giving me the run around i have 3 phone under the contract and only 2 work i am the only one paying the payments my won who has the contract has moved out i have contacted srint alot and they are giving me the run around last sept my daugters phone was taken into the sprint store they said that it was still under manufacture warranty so they were gonna send her a new phone and they never did so she tried calling a few times but ot no where and the calls confintly were not documented so i called again in march and they said they couldnt do anything because there were no documented calls from sept to march.
but you get the run around and transfered from person to person and they hang up on you she called numberous times but got hung up on i have been tring to work with them with payments i pay 30 every 2 weeks witch is my part of the cell phone bill plus i have pd 210 in march and every time i call they tell me a diffent amount that i owe for the payment plan so i dont know what to do they said that i can cancel the one phone that doesnt work but that would cost 70 and i would only save 10 a month until the end of the contract but that would just add to the amount i owe them.
i cant afford that or a new phone if it didnt cost so much i would cancel my contract now im very frustrated and very unsatisfied with the service i will not renew my contract and will not refer anyone to this company i would like this issue resolved or i will go further with this complaint
micheleneubauer [at] hotmail.com
Sprint is supposed to provide online access to your cell phone address book or contact listing. The Sprint.com web site specifically states that access to My/Nextel Address Book Admin can be obtained by signing in to your “My Sprint” account online. You should then be able to access your address book under the “My Preferences” tab. The problem is the Web site is not working properly and no one can access their address books online as advertised. I complained to Sprint technical support twice about this issue over the last four weeks. Nothing has been done to fix the problem. Sprint simply tell you to try again in 48 hours.
Bottom line, people with physical disabilities can not use their computers to input emergency medical contact information into their Sprint cell phone contact listings. I filled a complaint with the FCC regarding this issue. Hope something is done to correct this problem.
I moved over to Sprint at a Sam’s Kiosk called SCF. The rep lied to me through his teeth. Told me my bill would be $50 less per month than it came out to be. Lied about $50 of discounts he said I would get. Didn’t give me the bill credit I was promised and then he left and the kiosk shut down and moved to Target. So then I tried to get a customer service number, told I could not talk to a district rep. STAY AWAY FROM SPRINT!!! And don’t ever buy at one of these third party kiosks. Sprint will not honor anything they say. Any one else has to be better.
Called customer service and they were unbelievably rude and tried to make it seem like my fault. Penalty to cancel is $600 bucks, so I am stuck with them for two years. Wish I had never left Cincinnati Bell. Stay away from Sprint and their kiosks in Target!
Dear receiver, I am writing this letter regarding my experience and dissatisfaction with Sprint’s customer service. On February 25th 2011 my mother contracted with Sprint and purchased the HTC EVO 4G at 2651 Mission St, San Francisco, CA 94110 Sprint store as a gift for me, Jesus Ramirez. After my mother and I chose the phone’s plan, she purchased the phone, or so we thought. After signing the contract, the store representative (Guadalupe) told us the phone was not in stock but the phone had just been ordered and it would arrive in 3-5 days. Both my mother and I were upset because we were not aware that the phone was not in stock til after signing the contract.
I asked if cancellation of the phone was possible in order to purchase the phone somewhere else, but we were told that no store had the phone in stock and if we wanted to cancel the contract we would have to wait for the phone to arrive then cancel, so we waited. On 03/3/11, 5 days later (after my contract running) the phone arrived and I decided to keep the phone. After hours of playing and getting to know the phone, I noticed that no data was fetching on certain apps and I wasn’t able to download apps and also every time I would turn the phone off, the screen would stay black when I would try to turn it back on.
I would have to remove the battery in order to make the phone function. I went back to the store on 3/4/11 and told the manager (Fiorella Bouroncle) about my issue with the phone and let the technician take a look at it. They gave me my phone back and said the phone should be fixed. Data was then fetching and I was also then able to download apps, but the issue with the screen was still being a problem. On 3/5/11 I went back into the store and told a store representative attending me that my issue with the screen continued and she let the technician take another look at it.
The representative then said to me that if the problem continued, to come back and they would order me a new EVO 4G phone. The phone kept giving me the same problem, therefore I went back into the store a few days after and told the manager my phone was not working properly, and she said she would order me a new one. I repeated to the manager that I wanted a new phone, not a refurbished one because it didn’t seemed fair to me that the phone was defected before I touched it. The manager agreed and said stuff like that happens, but not so often, and assured me I would get a new one.
It took nearly two weeks for the phone to arrive to the store. When I went to pick it up, I noticed the phone was not in its own box, and I told the representative attending me, that I had a reason to believe that the phone was refurbished and I was not going to accept it. The representative then said the manager would be in store the following day if I wanted to work something out. I went back the next day and spoke to the manager and reminded her that I wanted a new phone, not refurbished. She said to me that indeed it was a new phone, and that she guaranteed the phone would work just fine. I was convinced so I accepted the “new” phone. Once again, I was playing with and fixing the phone to my way and my satisfaction, as I noticed the velocity of the phone was very slow compared to the previous phone I had just turned in.
I went back into the store determined give the phone back and cancel the contract before my 30 days were up because I was tired of having to take a trips to the store literally 1-3 times weekly and also to get my money back and purchase the phone in another store location (Sprint store representative told me that there was plenty of EVO’s on stock). After cancelling my contract, the store representative then told me I would have to return the phone myself in a return kit that I would be receiving in the mail. A week and 3 days later I received the return kit box and I immediately placed all the phone’s accessories inside the return kit box, except the phone because I was transferring unsaved data to my computer. Meanwhile, my mother mailed the return kit box accidently without the phone in it.
I had been really upset with the customer service I had been receiving at 2651 Mission St, San Francisco, CA 94110 Sprint store, therefore I did not wish to speak to any of their representatives, so it lead me to calling Sprint’s customer service phone line and explained to them my situation with the phone. The person I spoke to told me to go back into the store, and return my phone to the store manager like I should’ve done in the first place, and if the manager didn’t accept it, to contact him and email him back. The manager did not accept the phone, but she did order me a another return kit.
The problem now is that it has been two weeks and no return kit box has arrived. I called customer service phone line again and asked if they knew the status on the return kit box and said that they didn’t know anything about it. The representative then called the 2651 Mission Sprint store and explained to me that there wasn’t much they could do because my contract had been terminated. The phone representative suggested that I go into the store and ask the manager if she could order me another return kit box, give the manager my phone and try to get my money back from them, or make this complaint and speak to the manager’s boss and hopefully my problem gets solved….
what can i do?
My current carrier is Sprint. I had an issue with my phone freezing and brought it into their repair center. I have ther Blackberry Bold 9650. They were able to fix the frezzing (as fo right now). However, i found that my message settings was changed and i could not change it back. I go into Sprint (again) and inform the rep of the issue and ask if someone can fix it. He takes it back to the Sprint repair staff and she immediately states, “oh that is how the software just is.” I inform him that it is not how the software is as this was working just fine before the repair yesterday. To me this repair person just didnt want to deal with my phone. He then has someone else look at it for 30 mins and still can not fix the setting.
I ask him what is the next step and he replies, “uh look at some forums.” I am thinking, “excuse me, i am at a repair center for the phone, that is the purpose of this visit, for Sprint to fix the phone that was fine before they had it yesterday. I reply by informing him that either the phone needs to be fixed here or replaced. And he responds that if they replace it, it will do the same thing. Which I reply with, how do you know? He then just turns his back to me as i am talking.
This type of Sprint customer service makes you want to leave a carrier like this.
I have been with Sprint in excess of two years. I have multiple sclerosis and on disability. I receive $644.40 monthly. I pay rent, natural gas, electricity and the phone company which is Sprint. I do not own a television, computer, vehicle, washer, dryer or a home phone. Doctor and pharmacy appointments are arranged via My Sprint phone as also medicaid transportation to my general practitioner neurologist and endocrinologist. I have no other income other than my disability income or hopes of regaining muscle loss with out the aid of the above doctors. Hoping to be in fiscal condition to supplement my income and live a better life.
I have made a payment all ready this month but Sprint has turned off my service and demanded $240.00 immediately. Explaining I only have $16.00 in My account and would pay a minimum of $90.00 upon the 1st of April. The Sprint representative refused any negotiation. I have a endocrinologist appointment tomorrow for a bone density test. I will not be able to keep this appointment as the medicaid transportation can not call Me to confirm and set a departure time. Appointments with a endocrinologist are difficult to be had and this test will be cancel and not reset as the endocrinology department can not contact Me.
I have been a faithful Sprint customer and have continued to be with Sprint even though My contract has expired. Explanation of My feelings of despair at this moment can not be put into words. I can not even call for any assistance from a private or public resource for financial aid to assist in paying Sprint!
I have just been inform by personal accountant that sprint/nextel company has been unjustifiably adding a Pennsylvania (twice) along with a Philadelphia state and government tax on each telephone bill for over 25+years. I called customer service, spoke to at minimum 3 management department figures at sprint/nextel whom in-turn discovered after viewing my personal info. On their system agreed with the fraudulent charges. But could only reimburse funds up to 24 months due to their system data is restricted. Which these mi-nut pacifying of my intelligence could be allocated toward my current bill. I told instead to notify The Phila. Taxation department, whom denied any involvement in the mistake.
We have had Sprint for a year now. Two weeks ago we were told that all 3 lines qualified for an upgrade. Then we find out that the upgrade is really a downgrade. Now one of our phones fries and we go to try to do something about it and no one seems to be able to help fix it. Then off to a store to see about the upgrade and now we are told that only one line qualifies for an upgrade and it is not the line of the phone that is cooked so too bad so sad for us. Sprint you claim to be the nations best. I have seen your Sprint CEO on tv commercials and heard him on MRN radio claiming to be the best. Yet your customer service is so far below average that you have us ready to choke someone.
Your Sprint reps are rude and have listening problems. Also all you seem to do is tell people what they want to hear and then do the opposite. Oh and let’s talk about the fact that now you are going to gouge everyone 10 dollars a month per line for some upgrade fee. This is absolutely ridiculous. We switched to you because of all your promises of great rates and great service and now you just plain suck. Get with it Sprint and start treating your customers right. I feel like reporting Sprint to the FCC and the BBB for all your crap.
I have been a sprint customer for 10 years. I recently moved and bought a new phone and got a new plan. The $99 plan cost me $160+ a month. The sprint phone they gave me was obviously defective. Every time I put it in my pocket it dialed 911. I talked to 4 customer service reps. They all basically told me this is how it is and if you don’t like it, too bad. The plan I had was the everything messaging plan. With all messaging included. But I was charged for them. I was told that the messaging was free but I had to pay for the “data” to send them. So messaging is free, but it costs to send a message?!?!? Do yourself a favor and stay away from sprint.
I bought a new Android 4G EVO phone in August 2010. The functionality of the phone was awful! The data surcharge rates were also high. I downloaded multiple productivity apps and the phone froze at least once a day. After hours on tech support, one tech told me that adding apps from the android store was the problem! I thought the variety of apps was the point! The phone went out to my exchange server and deleted 5 years worth of archived emails! Business owners: Don’t use Sprint for critical, business purposes. They cannot resolve the simpliest of problems and want to get you off the phone rapidly. We will be migrating 100% of our company and our affilliates away from Sprint as soon as practical.
I wanted to switch my company from T-Mobile to sprint service. I went to inquire about a iPhone 10 and the employee was very rude. He didn’t seem genuinely concerned and was very rude. He had horrible customer service. Also while he was dealin with me he walked off and didn’t notify me of what was going on. He also began to talk to other customers about their problems and never came back and told me what was going on. Now I don’t even want to switch to sprint if I’m going to be treated like this n
My sprint doesn't work I have call about it .I got Insurance on my brother's phone I can't register it go to my Sprint nothing works what happened every time I go it keeps saying problems with the service I'm on please get it together . I can't believe this but my bill go up. I can't change my password to get into my sprint. To get in my account I put in my name like they send me a 100 times and still nothing I can't have my name take off on the caller Id. The service is so slow .. customer service and the phone service should be better than this..omg this does work I am tired of trying to make this work. But my auto pay gets its money every month I should have services that work please help me out with this damn phone service. Thanks
Sprint customer service is not solved at once, you have to call over and over again, and sprint customer service have not delivered in correct direction, i have to again then sent me to go to direct Store still not take care problem. sprint company does responsibility for the my time and gas expense. sprint does not take seriously for consumers time, only take consumer money. still did not take care the problem proper. I sure i am not only one feel this way.
I called Sprint Customer Service on three different occasions to migrate a phone number and add a line onto my existing account! I have been with Sprint for eight years and never experienced such problems as I did with this situation! I was told that I could migrate the phone but when I received the Samsung Galaxy Note 9 to just call back and they could change it but I was told I couldn't keep this number I wanted to migrate and I was very upset as I had to have this number! I ended up going into the Sprint Store and waiting 20 minutes in line then another 45 minutes for The Manager of the Store to migrate this number! I was in a bad car accident so I can't stand for this long without being in a lot of pain! I have neck and back injuries and ended up finally sitting down because it took so long! I expect a credit on my account due to this situation! I should not have had to wait this long and deal with all this! I am a senior citizen and can't afford to be driving all over to resolve this issue! Please let me know how much of a credit you can give me for this pain and suffering! My cell number is 616-881-2844. Thank you again for your prompt response
Sprint decided to take it upon themselves to take 1800$ out my bank account. So I called. They told me I owed nothing and I asked if I could get my iPhone 7 plus phones unlocked. 2 iPhones remind you. They give you the run around of 48 hours. Then 3 to 5 business days and it's been 5 days since my request. I have called every day for 5 days. I've been told the same thing. Except, my phones are not unlocked and I received the email regarding the unlock update and it tells me I'm suppose to wait another 48 hours because my phone can be used because of a "probation period" that is in their policy. I would love to be contacted about this because I got 1800$ taken out of my account that I didn't offer to pay and yet I am still having to wait to use my practically brand new iPhones.
Sprint billed me $190 for services after I terminated service and paid the balance in full. After I paid the balance I was told I would not receive another bill from Sprint. I never received another bill but received a letter from a collections agency for $190. I spoke to multiple representatives and supervisors from Sprint, Jenny in the billing department hung up on me, I was also transferred to the collection agency for them to explain why I received the bill. I was given several different reasons as to why I was billed. One of the supervisors determined it was because I did not cancel an additional phone line that was $40/month, month to month without a contract. After further review she determined that I was billed every month for the service until it reached a maximum payment past due also there were no record of calls or data on this phone number for the months I was billed. The billing was Sprints error as the customer service rep did not cancel both lines when I called to terminate service but "unfortunately there is nothing we can do" is what I was told. I am still waiting to hear back from upper management regarding this issue.
Lost cellphone Oct 5, 2018. Called Sprint Oct 6, 2018 to have phone locked and paid $398.16 from which agent said was for remainder of lease and penalty for breaking lease. I waited until Oct 9, 2018 to see if someone would turn in phone. Called Sprint evening of Oct 9 and talked with Ashley. I wanted to lease a new phone, she said she could offer the IPhone 7 Plus for $15.00 a month or the IPhone XS for $25.00 a month but I had to take the offer right there and then. She gave me conformation number #1278512612 and said I would have to talk with another agent at financing to settle contract. She hung up. I called back and talked to another Ashley and gave her the number...she said that was not the truth and said sorry but she can sell me the IPhone 8 Plus for $29.00. Then she said I owed another $192.00 because the lease was not settled...I did not care and told her to take it out of my account. She hung up. I then called on Oct 11, 2018 and talked with Aaron S. It was 0700 am and he said he needed to talk with my wife on her phone and said he would call me back at 0900 am to continue. He never called back. I then decided to chat to have a record on Oct 11, 2018 at 1700 and this agent actually said he ordered my new IPhone 8 Plus for $29.17 a month and then said have a nice day. He left the chat. I then started another Chat and talked with Valentina B. She told me he did not order the phone and apologized. I just told I would talk with Sprint later. I have had enough. A week later and still no phone.
I made payment @ sprint store my payment did not process called the 1-800 # & the rep gave me a hard time. I have my receipt & was redirected to 4 different people. Bill payments should not be a hassel the should have posted by one day & the employee should be accountable for there actions. This locations has given me problems after problems. Sprint has terrible service & customer service
very poor customer service won't help every time I call I hold forever and always hung up one..
I have been a long time Sprint customer and after the first you are a nobody. They jack the prices up and don't care about you anymore. I was paying over$200. a month for 3 phones and we shared 2 gb's between 3 phones. I upgraded our phones on line what a joke they were charging us for things that was supposed to be free. I called about it 4 time's before it was fixed talked to someone different Everytime they said they would fix the problem but did not, they do nothing but lie to you all the time. My contract just ran out and changed phone service they told us on the phone the day we switched our account was payed and we were done.3 months later I receive a bill in mail for past due charges and now a letter from a collection agency. I called Sprint and argued with them and ask for a supervisor sat on phone for hours and they hung up. I am so ferius with Sprint they SUCK!!!!!!!
I WAS LIED TO ABOUT AN APPLE WATCH!!! I HAVE BEEN TRYING TO GET AN APPLE WATCH SERIES 4 FOR TWO DAYS NOW. I HAVE BEEN ON THE PHONE WITH SPRINT FOR 3.5 HOURS NOW AND I AM SO ANGRY NOW. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD. I WOULD NEVER TELL ANYONE TO BUY FROM SPRINT AGAIN!!!
ALL I WANTED TO DO IS TO HAVE A NEW APPLE WATCH TO GO WITH MY NEW IPHONE XS MAX, BUT I GUESS SPRINT REALLY SUCKS
This is Valencia Jones I've have been Trying to speak with a supervisor for 3 days now only to be hung up on put on hold and rude customer service.
To whom it may concern,
My name is Victoria Mack I am a very upset customer I have spent hours and days on the phone with sprint. I first started calling due to being mislead about the service ant the amt of the bill. When I get sprint a year ago I was told my bill would be about 150.00 a month for the 5 lines of service. I have called over and over to get the bill correct when the 4th and the 5th has not been used in 6th months. Then I placed and order a little over a week ago and got the phone for my line 4026168282 and it still does not work and had not worked in over a week . I am very pissed at sprit at this point and would like out of my contract for lines 3-5 this is not fair I have gave you all well over 3000.00 in a year. The customer service is really poor you can look at my call log I have called so many times and been hung up on so many times where I have to call back. I have been on hold for 45mins at a time then click they hang up. I would like to have someone give me a call higher up. I have requested a supervisor 10 plus times this is so wrong. My number is 4022130118
September 19, 2018
To: Sprint Wireless Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Franchise Owners, General Managers, and any related Sprint Wireless Employee,
Reason: Formal Complaint store employee/manager Frank Reeves.
On September 19, 2018, I entered the Sprint Wireless Store located at 310-A Azalea Square Boulevard, Summerville, South Carolina at approximately 5:10pm to discuss a letter that I received via mail about an outstanding balance that was due after calling customer care who stated that I needed to go into the local Sprint location to have my account authenticated. I was assisted by a nice and extremely kind gentleman when I first came into contact with Sprint. He requested my identification which I provided and was able to be authenticated. My conversation was abruptly and completely interrupted by Mr. Frank Reeves who completed disregarded the other store employee who was trying to assist me with question that I had concerning my bill. I explained to Mr. Reeves that I had switched over to another carrier and that I had questions concerning the increased amount of my final bill. Mr. Reeves became even more hostile to the point of telling me that he “has the right to refuse service”and that I needed to leave the store or that he would have me removed from the property pretty much bullying me by threatening to call law enforcement. It is 2018, not 1960 and the way that Mr. Reeves treated me with his racial bias behavior cannot be within the core values of Sprint PCS. I explained to Mr. Reeves that you do not have the right to refuse service because we have a binding contract/letter that ties us together. At that point Mr. Reeves repeated that he has the right to “refuse service” very hostile and told me to leave or he would again have me removed/escorted from the property and he walked away to a rear office a slammed the door leaving me feeling racially confused because everyone else who came in the store during the same time I was there and after was treated with the most upmost respect to include a Hispanic female before me and a Caucasian couple after me. I was completed disgusted by my racial encounter with Mr. Reeves to the point that I walked outside to call customer care in an attempt to get some form of relief. While sitting in my vehicle on the phone with customer care in the parking lot Mr. Reeves called law enforcement on me as if I was posing some form of danger. Thus, making good on his threat to have me removed from the property. I only had a question about the amount of my bill. As a educated African American business owner, disabled military veteran, and former law enforcement officer I was left completely violated and mishandle. I pray that Sprint PCS and its management team present or offer a solution to this matter concerning a member of your team. As I am aware that the above location is equipped with cctv video monitoring which will validate and support this formal complaint as well as the employee who assisted at the time of my initial transaction in the event that this complaint is disputed by Mr. Reeves. I have also recorded this aggressive and non- professional encounter with Mr. Reeves via cell phone as well. I can be reached at the above address and the above telephone number. I do appreciate your expedited attention to this matter. Please give me a call in the very near future to discuss this matter.
Darnell M. Johnson
I’ve been complaining for several months about the poor service Sprint offers. Not only is the service horrible the customer service is poor I’ve been paying my bill on time and receiving poor service from calls being dropped to slow internet. Every time I call I get tgr sane response either their working on towers an I will receive a credit. A credit is not good enough I paid my phone in full and want to take my service elsewhere. Now I’m getting the run around about my phone being unlocked. I’ve called three days in a row and been on hold for hours constantly being transferred. All I want is to take my phone to another provider and get rid of Sprint horrible service.
Well I been with sprint customer for several years, I been experiencing problems with service by getting no service or having dropped calls. I recently upgraded to I phone 8 plus with sprint. I also had two other lines on my account. My kids were switch to another carrier, they were experience no service with their phones when traveling up north or different areas which made it difficult to keep in touch with one another. My daughter wanted my iPhone 8 so i put my phone number on the Samsung phone, so we swap phones and numbers. When I received my bill from sprint it was for over $800.00. So I called customer service they stated I closed my account, No, my account was never closed, the account is my name, and we swap the phone numbers. I told her I am not paying the $800.00. Again, I still have the I phone 8 with sprint, the account is still open. the account was not ever closed, the phone was still active under sprint. She started screaming at me, saying" i better pay the the bill and it was my fault for closing the account". she keep saying "I closed the account,". So I told her I would not discuss this with her any further due to her unprofessional attitude and lack of understanding my concept of what happen. So i waited a couple days and called customer service again. Same thing, explain the situation and she immediately started blaming me that I closed the account and that i better pay the money or they were going to close my account. So, then I said" how can you close the account, when you are accusing me that i closed the account?". I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. I told her that she was way out of line and they were not professional people and I will go into a sprint store. I went and spoke to sales Rep. he stated he needed to speak to his manager, "why wouldn't the manager come out to speak to me." they said you need to pay the $800.00 I told them I do not have $800.00 I want the phone turn back on and keep my account open with the I phone 8 with my monthly payments, he told me again pay the $800. I told him I do not have the money and i will not pay the money and I will not use sprint ever again. He then gave me a name of a gentlemen, he said he does house calls and he can get me another phone and get me out of this mess and he does not usually do this but he felt bad for me and wanted to help me out. I did not fall for this scam. What I want is my phone turn back on, because I never closed my account. I want the $800.00 charge off my bill, I want all late fees taken off and I will pay my monthly bill as I was for the last years of being a sprint customer or I will leave sprint all together. You need to clean up the rude customer service department and get people that really want to help people or sprint will not last.
I call up sprint to unlock my phone last Tuesday morning and was told I had to pay it of first that’s fine I payed them $720.00 right then and the lady said I was all set and I would get a email to say my phone was unlocked .
So I get to Thursday and still nothing so I call sprint up again and when I told my story this lady said she was so sorry but it was never even put in the System to be unlocked but would do it right now for me and said not to worrie that it was going to be done this time well it’s Friday and still nothing , I am going out of town tomorrow and now will have to try to deal with this from another country .
I could rate Sprint a zero that's what they would get. Went to Sprint kiosk to pay my bill. But instead was met with surly, rude, disrespectful, lacked professionalism, maturity, and definitely showed no leadership in providing quality, unbiased service. To add insult to injury they called the mall security and lied and said we were cursing at them. This Sprint is in the Great mall, Milpitas, CA, entrance 3. However the security was very accomodating. As a black person, I feel this is just another non-black(Hispanic) person trying to use the police to exercise their authority in doing something they had no control over
On August 16th, I determined that the person who initially set me up with your company, set me up with a prepaid account. This was erroneous. I should have been set up on a post paid account. This was done yesterday. However, my prepaid account was allowed to charge another payment. I have spent more than 9 hours in the least 24, being bounced around to approximately 10 different sprint numbers.No one was been able to fix this problem. I have also been on a few chats with people that insist they can't do anything about my problem. Right this moment, 1 have 2 separate accounts, 1 prepaid and 1 Post paid account, though I have no service on the post paid account. I have repeated asked to speak to a supervisor and have been denied that request more than 30 times. What kind of company are you running? I have never in my life been as frustrated as I am now.
I sore that I would never have an AT&T Account again but I am considering giving them a try. They certainly can't be this bad. All I want is what I have been promised, the Prepaid Account closed, and the number on that account ported to my postpaid account. I also want a refund of the additional funds taken by the prepaid account. At this point I feel that your company definitely owes me some type of compensation for all the time and aggravation that I have been put through. I am currently on the line with someone at a new number who is calling people the do "migration" directly. I have previously been in contact with those personnel did not, could not, or would not. resolve this issue.Im certain that you can view a call history of my 517-910-3159 telephone number and see that I haven't exaggerated this process at all.
I have been a sprint customer for 13 years. Over the last year I have experienced horrible customer service. I have not been able to payoff my devices because telephone and I store representatives would not accept the payment. Each tome I call or go in the rep advised me to do the opposite. I cannot reach anyone by phone and o am to the point I no longer want to deal with sprint. My phones are not operating properly and the same thing happens with Apple and sprint. I would like to receive a reply on how to go about resolving the matter there. My name is Smith and my number is310 447-5085.
I have just spent a ridiculous amount of time w your customer service reps in india. They ask you the same questions over and over, then transfer you than transfer you again. Nothing needs to be this complicated. They all seem so obtuse...I have been put on hold and have spent so much time ...what a ridiculous customer service system. I can not understand the reps with their accents and apparently they can not understand us.
BRING THOSE JOBS BACK TO THE U.S.
Sprint store screwed up our BOGO iPhone deal. Overcharged for months, after several hours on phone with cust service refund given. Immediately went back to over charging, repeat above process. Have since left sprint! Waiting for $248 refund!!!!
I HAVE BEEN A LOYAL CUSTOMER FOR TEN YEARS sorry,Im not so sure I want to spend next ten minutes with SPRINT!
how hard is it to understand to Cancel one order even if it has shipped or not? MY POINT IS I have had many issues with many phones through out the years..
But this is my second phone in LESS two years THAT HAS COSTED ME many HOURS HEADACHES AND EVEN MY INTEGRITY!!..DUE TO LOSS OF A JOB, & LOSSS OF A RECENT JOB INTERVIEW DUE TO THESE LOUSY PHONES AND CUTOMER SERVICE YOU OFFER Oh! not to mention MY SONS RESPECT of his father who "could NOT be there for him "when he needed me for an Emergency!
because MY PHONE DID NOT ALERT ME IN THESE MATTERS(and ITS SOUND IS SET TO LOUD) and only rings or alerts me randomly when there is no one calling or texting me. WTH ? NO! its not the settings or the user! its the phone!!!...THERFORE, I DECIDED TO GIVE SPRINT ONE MORE CHANCE why? HMM? I really DONT KNOW
so I recently ordered a phone after being desperate need for a dependable one, THOUGH NOT WANTING THE ONE I WAS I was coaxed into buying a (LG G7 )at its sale & discounted costs to replace my phone in hand however in Good shape nice looking,But CRAPPY & FAULTY( LG cv20) phone.
I had bought ordered & signed for the LG7 then soon realized there is better quality in the new SAMSUNG NOTE 8 and had requested The order & shipment be CANCLED, "Ok no problem I'm told" but we cant send you the Galaxy note 8, until we receive the two phones from you.
so they want my useless one in hand, (LG cv20) and the one to arrive in the mail...I asked why not just charge me for the one I want as separate order? AND THATS NOT POSSIBLE when sprint OVER charges me now for Everything else on my bill'' for 3 lines when only one is active!
William (F)enell @ 847 385 8482..firstname.lastname@example.org
(F) for Furiously pissed off & confused as to what happened to quality controll and sprint customer service?
I went in for an upgrade to my 6s to an 8. I told the lady I wanted a silver phone, she brought out a box, opened it and I saw the face was white. I told her I didn't a white face, I wanted a black face. She said I would have to choose a different color and went to the back. A different lady came out and told me if I wanted a different phone I would have to pay a restocking fee of $45, I said NO, I didn't open the phone, I haven't even touched the phone. I commented I shouldn't have to pay $800 for something I don't want. She told me the only way I could get a new phone is to pay the restocking fee. Why should I pay, I did not open the phone, I did not touch the phone. I was not told the silver phone only had a white face. I have been a customer for almost 20 years. If I am paying for this phone I should have what I want! She said I could have what I want if I pay the restocking fee. THIS IS WRONG!! WHY SHOULD I PAY $800 FOR SOMETHING I DONT WANT!! SPRINT SHOULD WAIVE THIS FEE AND GIVE ME WHAT I WANT...WE ARE NOT VALUED CUSTOMERS LIKE THEY SAY WE ARE!!
We cant resolve an issue through customer service because they all saying different things on how to resolve this issue and none of them are cost effecient for us as a family. I pay for 5 lines upwards of $400 a month im currently laid off so this expense to me could be cut all at once if not for my kids. 1 line has a broke phone which will be upgradeable in 7 months so rather than spend unnecessary money we would like to jus upgrade the phone by paying it off and sprint give us the credits due so we can move on to a new phn undrr a new lease agreement which to me would be the best moving forward and financially sound so im not wasting resources. I understand sprint wont lose alot by losing me as a customer but word of mouth helps to fan the flames and by the treatment ive got here lately id much rather go back to AT&T seems like the service we got was not questionable this has been the worse switch ever its been nothing but hell as a customer of yours i would not recommend this service to a friend thru my experiences. I only want to get a new for undrr a new lease which benefits sprint so i dont understand why we cant find some middle ground here.
My experience would be a "0". I cannot tell you about it in 100 words therefore I guess I have to write a letter. Its amazing how each person you talk to wants to tell you something different,(every simgle time) and they want to talk in circles and quote numbers when you just asked a simple question about your bill. Then when you asked to be transferred they bulk against it. These representatives are in the Philippines so they are probably passing the phone to each other, spoke to 3 different ones. I was on hold for at least 15-20 between agents, was on the phone for over an hour and still not satisfied with the answers. They were probably hoping I would hang up. I will write the letter, which will probably not be acknowledged. Its amazing how when you call they want to tell you how long you have been a customer right from the beginning, is that supposed to make me feel good, when it means nothing in reality. You still get the same treatment as a person who just signed up, so take it out of your greeting! Disgusted!!!!
Had thought to switch to Sprint, to Save a little each month,
Unlimited data, talk, and text plan.
I had given them over the phone my Soc Sec number, birth date, address, email, phone numbers, credit card. They informed me I had excellent credit, so they checked.
Phone came today wife wanted, informed me to go to Sprint Corporate Store, for a new SIM card for my phone, when I got there as requested, I gave my Drivers License.
I asked to use restroom, please? Was informed only for employees, go to Godfathers Pizza (closed) went to Manager, appealed and informed her of my ongoing medical
condition, that I was in real need. She showed me where Home Depot was, at that point I knew I cannot do business
with Sprint. I trusted them with all my information, but, not one of the four or five employees couldn’t guard the “stock”
For a couple of minutes, for relief purposes?
Apparently they do not know of Ally’s Law, came into effect in Illinois in 2005, by April 2013, 14 States had this Law including Ohio, Kentucky, and Tennessee.
I will remain with Verizon, what other reasons are they so busy? I noticed Sprint Store wasn’t as!
You stuck! I switched to Verizon today. I left them for sprint 3 months ago. I have spent half of my life over the last 3 months trying to get many issues fixed. All they did was lie to me and sell me a phone that cant be transferred to another carrier. So, now I have to mail this piece of shitphone back to sprint. Verizon will. E happy to welcome you. Just tell them that you are dissatisfied with Sprint. You actually will be able to speak to a human being. And guess what, they speak english!!! Move now to Verizon!!!
i RECENTLY SWITCHED MY PLAN TO 5 LINES FOR $110.00 MINUS $10.0 FOR AUTOPAY.
I purchased 4 phones and my bill should be 100.00 plus one I phone 8 for 27.50 plus one free and 2 i phone 7 refurbished for $12.50 each
Two weeks later my plan has changed,( I was told I was sent a text message)and my bill is $320.00 !!
This looks like a bait and switch and I'm very upset.I was on the phone for an hour and a 1/2 and I was "told" my account is back to what I mentioned above but I have not seen the changes.Obviously this is very upsetting to me and i will just pay nothing If I cant get this straightened out.Report it to the FCC and go with T mobile again.
You offer a 55+plan. We have been with Sprint since 2009. I was told by one of your customer care associates that we could not have this plan becsuse it is not offered to us through THE SYSTEM, or some other confusing lingo. She said you have the plan but was not available through their system,and she could not put us in for this plan. My husband is 62 born 6 - 29 -1956. I was born 01- 24 1950 being 68. We are both more than 55+!!!!! It is ludicrous that we cannot be eligible for this plan. FIX THIS IDIOTIC GLITCH and allow this plan to be available NOW!!!
I want an answer ASAP!
We have been with your company over 9 years so l think you would want to honor our loyalty. We are seriously thinking of CHANGING OUR CELL PHONE PROVIDER because of this PROBLEM.
Poor service, worst customer service. I opted out due to poor connectivity and paid the final bill. They have been telling me since last 4 days that it takes 72 hours to unlock the device, today I was told that their executives did not raise ticket/ initiate proper way to unlock device. I received email saying it will now take another 48 hours.
I have been following up with them daily for the past 4 days and despite this I end with this gibberish ! They activated my line within two hours but now they are harassing me!
I want to file a lawsuit - please guide me.
My phone is shit. I spoke with one rep, 1 supervisor. One manager treated with such disrespect
On July 16, 2018 I decided to upgraded my and my daughter phones, order #oy-shso865385687/oy-shso865386940. The I phone s8 in red was sent ending in 865385687 was shipped and delivered but 8653869540 was put on hold due to an delinquent bill which I promptly made a payment agreement and I was told the phone would be held until the 25th of July and my phone would be sent out promptly. But this agreement was not honor instead I had made several calls, July 16, 17, 21 and 24 4 calls that day alone. My complaint is now after receiving your bill money, I am being told that I now have to pay for the lease amount when I was offer a no down payment for both phones. I have been a customer for 20 years even though its says 6 years, I left for one year and returned to you in 2012. The I phone 8s was placed on phone number ending in 7036, even though I had never had an I phone before, (Galaxy s6 edge) and my daughter has always had an I phone, phone ending in 9438 well sending the phone on my phone number was fine until I found out my daughter still had a lease bill due, which I didn't find out about until today. Each time I called I was told something different and made promises that wasn't kept or put into the computer. A supervisor by the name of Eric told me that he would slash the lease bill in half, cancel the lease agreement and put it on my next month bill but he failed to put this information in the computer, so now I must wait 72 hours until they pull the tape to confirm everything. I spoke with Jordan and supervisor Kevin in escalation dept. The sales dept was absolutely no real help cause all they wanted was for me to buy the phone or send it back which it is broken, (I phone s7) but my Galaxy edge is in perfect condition. Please help resolve this issue because I feel betrayed by your representative, they all need training on how to resolve issues, complete what was said or promise in the computer and mostly keeping those promises. Barbara J Brown Terminal Supervisor
actually if there was a choice for no stars that would be the one we would select.
The first part of the year we changed our service to SPRINT- we needed 5 lines and there was a $100 money back for each line and get access to HULU(did not know what that was at the time) a "win win?" NOT AT ALL.
Two of the lines needed to be used regularly in Vermont your sales person Anthony Bologna, assured us there would be no problem with the phones and we could keep our current phone numbers.
Anthony even volunteered to mail the phones to the destination in Vermont: one phone going to an elderly parent with health conditions. the second phone going to medically challenged individual age of 32. Both of whom are supported solely by my wife and I for the necessities. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.
We have never been back to a store as many times as we have sprint - in reality we have never even had to go back to the cellular store prior to working with Sprint.
The here is the KICKER - although we were having difficulty with our phones we thought, "maybe it is just an adaption period" we referred a friend who was here from Vermont on holiday. to our amazement the sales person would not recommend SPRINT service for Vermont.
Well now what does anyone have to say - Mr. Anthony says nothing no comment - no comment on the service in Vermont, no comment on the "rebate of $100 per line" we recently got a portion of what was promised. I want to be let out of what ever "contract" we have owing nothing to SPRINT. enough is enough
phone numbers associated with the cellular line of 321-412-5167
We are having a poor internet service. Almost everyday it stops working. Last month me and my Partner stayed 2 days in a roll withou internet connection. We called sprint and they did not help. Asked us to do the same waste of time. Dial ##873283# (I memorized it a long time ago) take off the chip and insert again, restart the phone. It is not a phone issue because me and my partner deal with the same problem. Anyway after we waste our tine again doing all the bulshits nothing happened so I started looking for something to do at settings and I found out LTE and I turned it off. So with 3G it worked but not good. Since then we are all the time enabling and turning off LTE to try to have internet. When LTE stops working we go to 3G.. it is our life to be begging for internet like we are not paying for it. We spend $:220 per month and have a horrible service. Not even people from sprint helpe us. Thanks God I discovery the option to turn off lte and it helps us sometimes. If sprint do not solve it out, return our money or I do not know any other option we are going to look for legal options with our lawyer because the company is not following the contract.. we everyday wake up praying for the internet to work.
I have been a customer since 2001 and never any issues til now. I was offered a plan on May 19, 2018 but was not told that it was for new customers only. I continually confirmed this with the agent to whom I was speaking. My total bill was to be $196. Got my bill June 19, 2018 and my balance was $511. I have called customer service multiple times and even spoke with the escalations department which told me they would pull and review my phone conversation from May 19, 2018 and get back with me in 10 to 14 business days. I received a call back the beginning of July and the lady I spoke with stated that would be honoring the plan I was offered and that I would be receiving a little over $400 in credits. She stated that they would show up on my account July 22,2018. Well we are to this date and my account does not reflect any of this. My balance is $350 which is not correct. I have contacted customer service again and have been told today that I would not be receiving anything that I was told I would. Sprint needs to honor what they told me our cancel my 5 contracts. I do not have anything good to say about Sprint and will not be referring anyone to this company. BAD CUSTOMER SERVICE and not given what was promised. I will also be filing complaints with the appropriate public agencies.
I have been a customer for over 14 years I called on July 6, 2018 and was told I would be able . to enroll in your military plan $55 the first line, $25 the second line and $15 each additional. Since this time no one has been able to find the conversation and conditions discussed. I called back on July 11th to find out the status and was told I would have to wait 3-5 business day. As of yesterday July 19, 2018 no one returned call and customer service refused to help me. I am just trying to get a reasonable plan where I not pay over $400 a month for service. Customer service is very rude and if no resolution is agreed upon I will have to find another cell provider. You would think your business would treat military and former military better than the responses I got on yesterday. Patiently waiting for a response.
I never have more than 3 bars. I very rarely can connect at all. Plus, customer service sucks, I have anxiety attacks when I have to call
Miscommunication with customers keep getting apologies but no real solutions. Each rep says something different. Didn’t inform me I had to esign to get my phone shipped. Was waiting and waiting then I told them I wanted the 128gb iPhone they gave me the 32gb
I had a horrendous experience with a particular representative regarding my bill that I requested to extend my payment which was 07/13/18 and Sprint failed to withdrawal from my bank account and I got an email for past due and threatened for disconnection and I immediately called to find out why I was threatened and the rude lady kept repeating herself and not listening to what I was telling her and she continued to repeat herself and I asked for a Supervisor and she bluntly flat out said that they will not help me that they will ask the same questions and she did. I've been a Sprint Customer for the longest time including US Cellular. I asked her one more time for a Supervisor and she said fine but it will take a very long time and was very cold about it and that was unacceptable and when I asked her for her name she hung up on me. She sounded like a Phillipino lady. Can a Supervisor please call me to fix this matter at 630-532-9157 Felix Vasquez 630-532-9157
For starter, the total call lasted 2 hours and 47 minutes. I was put on hold three times. When I asked Rep #I1430353557 was rude and it took me asking her 4 times for her supervisor. She then preceded to say, “well you will just be on the line longer.” I got a third person and was put up n hold again when I questioned the billing and my payments. I asked for a complete accounting review of the bill for the past year and was put on hold again.
very poor customer service from the oversea dept. . The employee has very polite manner but is very poor in following instructions.
Customer service department will not deal with the issue at hand; kept putting me on hold for seven times in an hour. Reported phone stolen and paid off the bill, was informed by billing department account closed only to receive a bill the following month. The representative Alex is very nervous and does not have a clue as to what she is saying.......it is obvious need training!!!!! The supervisor refused to take my call, extremely rude!!! Will not recommend ding business with this carrier.
My problem is that your staff doesn't seem to know what they are doing. Every time I call I get a different explanation. It was last year when I finished paying my phone contract back in August or September when I was done paying for my IPhone. I was still getting charge for it, that's when I called and talked to one of your staff and she stated that I still had to pay an additional amount of $199.00 to own the phone and when looking at my account I only had a few more months and that it would be done by April. I told your staff that it was ok and that I was going to keep track of the payment and if I had any question I was going to call. Upon review of my bill I noticed that I was still paying for the $199.00 so I called today and talked to one of your staff, but not only one but two of your managers and asked about it, but that's when I was told that not only I was still paying for the original payment of the phone, but still have to pay the $199.00 in full in order for me to own the phone. I asks your manager why your staff gave me the wrong information, because if I knew I could have paid the $199.00 back in November I would had done that. because there is no way I would have agree to continue paying $31.00 for ever when I could have been done a long time ago. However answer I got from your manager was that the only thing they could do for me was to give me a $50.00 credit, and that I will still have to pay the $199.00 to own the phone, that's when got very upset. Because I feel that if your staff make a mistake the least you can do is fix it and admit that it was a mistake done and take care of the situation, and not make me feel like I was the one that make the mistake. I and understand that mistake are may but as a customer service represented we supposed to take care of our customer in order to keep them happy specially when we know the customer is been 100 % honest. I am not making up this issue, it happen to me and someone need to be responsible for it, I can only imagine how many people is in and have been in the same situation I am right now and it just not fair.
I hope this issue get fix not only for me but for your future customer as well.
I am a customer of Sprint from almost 2 years. I have taken another connection for my parents who visited states. I used to pay for the device monthly. When my parents left states, I closed the account, paid for the device completely and owned the device. I called them to unlock the device for both domestic and international use. They confirmed that the device is unlocked and can be used for any network globally. However, the device is not working for any other networks. I followed up with Sprint Customer care numerous times. Every time they cook some stories and never provide any solution.
I've been a loyal sprint customer for over twenty years . Today I received a text from your company that if I go over 23 gb during a billing cycle my service will be subject to slower speeds and or interruptions. As someone who has used your company with unlimited plans as long as I have I'm treated this way. Sadly as soon as my contract is up I will be taking my business elsewhere. I will also be recommending that everyone I know do the same . Your company should be loyal to and treat better it's customers who have stuck with it for 20 years . Thanks for your time
I wish I could give zero stars. horrible customer service. worse than ATT.
I signed up with Sprint with 6 new phone lines based on the promotion the sales person on phone have me. I received my bill and it was almost double what I was promised. 3 phone calls later and still not resolved. Last phone call was 1.5 hrs, like I have nothing better to do than talk with someone who has no idea what they are doing. Stop sending me texts and emails saying my bill is over due. I will not be making payment until this is resolved. I am not paying $1 more than I was told my bill would be let alone $170 more!
I am so dissatisfied with sprint, I have been a sprint customer for 12 years, a lil while ago I called sprint to see if they could have me lower my bill/ my husband was no longer using his phone line. the bill was too high . they told me all they could do was offer me a seasonal standby plan after I asked about canceling the line. I am so upset because for 1 nobody told me that I could pay the balance on the lease for the phone then cancel the line/ I was just offered that option back in 05/2018 after calling for months trying to get some relief for that phone line/so I kingly paid $129 cleared the phone lease and sprint canceled the line; I wanna know is why didn't anyone tell me that before all those previous times I called look for help with the bill? I could have been saving money on the bill if someone would have taken the time and given me my options yesterday (7/10/2018) I called sprint customer service looking for a cheaper plan now that that line has been canceled and I was hung up on by the rep and no one called me back/ today I called sprint back again looking for a cheaper phone plan and was told all I qualify for was $5 off per line for some automatic payment option and the rep also hung up on me but then called me back and just really couldn't help me / also I purchased some equipment contract no c-os-90911894 that has broken into pieces I called sprint about the equipment and they gave me a $23 credit that's it/ I just feel this level of customer service is beyond poor for someone who has been with sprint since 2006/ I feel like nobody gave me the option of clearing out the lease on line ending in 3473 ( husbands line) because they wanted me to keep paying for it instead of canceling the account/ I want out / I don't feel like I should have to pay for that broken equipment and I want to return these phones and cancel out my account . so stressed out over this phone bill and nobody seems to help me with lowering it . just want my money
I came to the sprint in Hickory, NC.
The Services Was Very POOR! Me & my husband came in just to turn his phone in so his new phone with a new providor would work. The Lady “checking us in” gave us a look when we explained to her we just need to turn in and deactivate his phone for we had a new provider. We don’t appreciate being begged to stay with Spirint. The service wasn’t working well in our mobile home and there are things spirint does that we didn’t like. We explained to them that we already changed and we no longer want to be part of spirint. We got offered lower pays on our bill but the problem is we don’t care how low or high our bill is with bad service in our home and certain areas while driving and traveling and how we can’t be on the phone and play on our phone is annoying. We even had unlimited and it just wasn’t worth the problems we was having. After 20mins of being begged we are very annoyed with repeating ourselves. I understand you all try to do what you can to make the customers happy but if my stuff not working well in areas I just don’t want to be with the company anymore. Anyways after explaining again to the women we just want to the turn then phone in and that’s it.... we got told it be an 1-2 hour wait. JUST TO TURN IN A DARN PHONE!!!! there was only 3 people working.. One was standing around talking to another worker doing nothing with a customer. Laughing and what not while people are waiting. Also there is NO WHERE for the customers to sit! There is like 3 little black chairs at the back wall and there are about 15 people in store..... at least Verizon has lots of places for their customers to sit and have more workers. Not to mention Spirit doesn’t support military ether. Rude!
I bought iPhone 7 from sprint and I paid the full amount two years ago and until now it still locked even though I called customer service many times and no solution at all.
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