Sprint Complaints Continued... (Page 7)

I called to speak with a sprint operator about not being able to access my account on line. I explained to her, in detail, the issue when attempting to log in. It was quite the obvious, yet I took the time to make certain she had the details of my experience, to understand why I needed to speak directly with a person, as the link had errors associated with its functionality. I could continue on, however this is only the surface of my irritation behind the unpleasant experience. I spoke with the operator briefly as she pretentiously offered assistnace, before she abruptly cut me off. She then offered me an email with a link to create an account, and said, "We are receiving a high volume of calls, I am going to have to let you go to assist other customers."

For starters the attempt was that in comparison of someone who takes the call for customer service and rather than assist you they either forward you to a department unable to assist with the particular problem, or, they forward you to a department that has gone home for the day. Either way, I did not receive the assistance I needed to solve the problem. In the interum, while I sit and write this complaint, I am also unable to accomplish the purpose of my initial call, now I have to add to it a complaint. "I am a customer" after the operators statement and the poor customer service, I began to question that statement, am I a customer, should I continue to be a customer, as at that moment I did not feel appreciation for being a continuous, loyal, good account standing, timely paying, multiple line and equipment purchasing, "Customer."

For the first time in all of my customer service experience, I have now reached the all time need for a NEGATIVE RATING. Now I have one question," Am I a customer?" at this point I need convencing because in my eyes and my monthly billing payment and purcahses I thought I did this as a customer, in which I use "customer" loosely. I give this rating a negative eight, becasue I think there is an opportunity to fix the problem. Now how it is handled will determine the overall rating........make no mistake even if you can correct the problem, the value of the rating will be far from a five. Signed, Possible Customer?

I have filed over 200 complaints about service failure. My data doesn't work 90% of the time. When it does its dog slow. Texts will not come in for 2-5 days and will not unless I reboot, reset all network settings and connect to wifi calling. Calls are continually dropped. Reps hang up when I call and scheduled supervisor calls never happen. I've been tossed aside and left with a glorified aluminum and glass brick and pay $150/ month for service that doesn't work and hasn't in quite some time. I have been a loyal customer for 5 years and this is absolutely disgusting.

We went in to the Sprint store near Southcenter in Tukwila, Washington. I have been a customer since 1996. My adult daughter and I needed new phones for different reasons, and we were close but no yet in our upgrade period. We were talked into two new phones, and iPhone 6 and a Samsung Galaxy 5. I was told that with EVERYTHING... the cases, the covers, the insurance, the "Free" tablet... all in, my bill was only going up $20. It was too good to be true, I made her say it many times, and I clarified that the amount was "all in". I'm so glad my 25 year old daughter was there to hear it. My first bill came, and it was double! All the activation fees etc. that were supposed to be waved were there (another hour on the phone and they are gone) but my bill was still way higher than quoted.

The next month, the bill is not $20 more but $85 dollars more... (another two hours on the phone) and I finally told them to honor what was sold to me or I would be sending them all back. I will be doing just that... if I get a new phone number because they won't release it, then FINE!! I'm not paying another dime. I love my new phone, but I won't be lied to. PLEASE if anyone has had a similar tale, please let us unite! I'm calling the local media to see if they are interested in looking in to it. It's not right that they can tell you one thing, print out a nine foot long receipt and make you sign it and agree to stuff that there is no way you could read or understand, which they don't tell you about and then they hold YOU to it as a contract. I think that is called bait and switch... or just lying. Not standing for it!!

I became a customer with Sprint on the 2nd of February and it was the worst decision I have ever made. I should have stayed with previous carrier. Customer service is not trained properly. First billed was billed incorrectly, I called and supervisor by the name of Trish told me she would issued a credit in the amount of 69.99 and that it would take 24 hours for my billed that was generated on the 5th of February to reflect it. I was in the store on 2/23/15 and discovered that I was lied to. I had to call back and go thru the whole entire process again only to find out that I was only issued a credit of 42 something.

While I was on the phone on 2/23 I spoke with a financial representative to extend my due date since I was used to paying my bill always on the 14th of each month, the customer service told me that he could only move me out to the 28th but I would have to call back on the 28th to have it extended out to the 14th. I called back on the 28th to find out that since I was a new customer and didn't have any pay history that I could not extend my payment out to the 14th and that I would have to pay half or the full amount on 2/28 or setup an automatic payment amount to be deducted out of my account. I was furious because of the miscommunication that I had received. Discovered on 2/28/15 that I had a credit on my account in the amount 264.38 after speaking with customer service representative 767471 (Cindy) and that there was no since to change my due date and to wait until my bill was generated on 3/5.

Looked online today for my bill and there is no bill but CS is telling that my billed should be ready by 3/6/15...once again misinformed information. Also Sprint need not put people on the phone that can't speak fluent English it makes it very hard to understand them and to solve issues. If you want to keep a customer please escalate this complaint to the very top of the line.

On Oct 27th, 2014, my wife and I entered a Sprint retail store to purchase 2 cell phones. I told the representative at 9398A Arlington Expressway, Jacksonville, FL that I needed a phone that enable me to process my customers by phone, while using my cell phone's hotspot to access the internet. I found out that Sprint phones are single band and wont allow the hotspot to access the internet while talking on the phone. Therefore, I could not use the Sprint phone to conduct my business.

I had been informed by Laquailla Williams, the Sprint store representative, that if I brought the phones back within 14 days I would be refunded, in total, for the cash payment and the buy back value of the 2 phones my wife and I had negotiated in exchange for 2 new G3 phones.

On Oct 31, 2014, my wife and I returned the 2 G3 Sprint phones that evening after getting off from work. I was informed by Representative Williams that I will receive a check from the Sprint office for the total of $540.00 within 2 billing cycles (information received from Sprint Finance Department 1-800-847-6654). I was also told by the other representative at the same location that I should expect my refund within 10 working days.

I called the Sprint Finance Department 1-800-847-6654 to get clarity on when I would actually receive my refund. I was told that Sprint is not responsible for refunding me for phones that were turned in at that Sprint location (5 Star Cellular), which is a third party entity. I was also told by the Finance Rep that I would have to go to the store where the phones were purchased to get my refund. I went back to the retail location to relay what I had heard from the Finance Rep to them. Rep Williams told me that I need to speak with her manager Chris and gave me his phone # 904-203-9334. I called and left numerous voice messages but received no return call backs.

From Oct 31, 2014, thru Dec 10, 2014, I have made the following calls: Nov 17, 2014, 1pm I spoke to Mauren; Nov 22, 2014, I spoke to Mylae 2:30pm; Tarell 2:40pm;Lataya 2;50pm of Early Life (855-216-0821); Zak of Return Equipment Excalations Dept. 3pm; Ana 3:15pm; Nov 28, 2014, spoke to Andrea 4:18pm (memo #I678255390). Each have kept me on the phone for 40 minutes to an hour telling me that they confirmed the facts I related to them but could not tell me who I should talk to in order to be refunded.

On Dec 8, 2014, I took an early morning ride to the retail 5 Star Cellular Sprint store located on 9398A Arlington Expressway, Jacksonville, FL 32225. To my amazement and pleasure I was able to meet Chris, the manager, as he was making his morning cash pick up. I expressed my appreciation for being able to catch up with him, then went on to share with him that it has been 2 months since I have returned my phones and have yet to receive my refund. He began to explain to me that the Sprint Finance Dept was responsible for providing me a refund. I explained that I have shared my scenario to a number of Sprint Reps who have basically done nothing. Now I am here to get my refund. With indifference, Chris spoke to the Sprint Rep after I called. The Rep responded to Chris in a more positive way than I have ever been able to experience. The Rep advised me that I would receive a check in the mail for the cash balance of $387.50 and that I would receive a check for $150.00, the value of the buy back phones we exchanged for the 2 G3s, within 7 working days.

The following week I did get a check for $387.50. To this day I have not received my $150.00 check for the value of the buy backs. I have emailed the Rep Williams explaining to her that I have not gotten my refund for the buy backs but got no reply. I called her and she said the manager Chris told her that I will get no refund for the buy back phones. The check I received is all that I will get.

March 2, 2015, I spoke with James of Sprint Finance Department. I was on hold for an hour after speaking to Jennifer, who transferred me to James. I rehashed my scenario for the 15th time. James assured me that he would make sure that I receive my refund for the buy back phones, explaining that he understands that I deserve it. Also, he would call me the following day - yesterday. I never heard from James.

Account # 912160556. It is very sad that a consumer has to experience abuse of this magnitude while attempting to get a refund for a good faith transaction. All I want is my final check of $150.00 for my buy back phones. I am not looking for interest for the length of time my money has been held by Sprint for such an unreasonable time - just what is mine.

have been with Sprint for many years. Constantly putting up with phones that done work. I am disabled and it is extremely difficult for me to go to the main Sprint office for service. But do they care? How can I call if my phone is not working! I am required to go to the office, which is 25 miles away. Why I keep going back to Sprint is just plan stupid! If anyone reads this please think twice before purchasing! Consumer service is terribly. This last time I was on the phone trying to get a problem resolved for 4 hours! This is the last time. As soon as I am able to save the money I will go with a different provider!!!!!! I am so frustrated! Sprint has put a block on my phone due to no fault of my own. I have gone to the Sprint office 5 different times and was promised it would be removed and it never is!

Sprint does not care about their loyal customers. All they want to do is keep charging and giving great deals to their new customers. I lost my telephone. I went to the Sprint store on Westpark in Houston, Texas. I just wanted to keep within my free upgrade. The girl talked me into an Iphone6 and said it was only $120.00. She did not tell me it was a lease but instead a special offer for established customers. NOT TRUE!! I constantly am calling because my bill is incorrect. My monthly plan is $110.00 but with all the add ons it is over $300.00.

Waited 4 months foe this day to upgrade my daughters phone. Found out today that Sprint changed their upgrade policy LAST NIGHT. So she is not eligible for four more months. So i called Customer service, after a 30 minute wait on hold, talked to someone, after another 20 minute negotiation, agreed to pay $100.00 to get upgrade early. But i had to go to a corporate store. So i drove 20 minutes to the store, and gueas what?! They couldn't do the upgrade. So i called back, 30 minute wait. Was willing to order over the phone, even though i promised my daughter a new phone today. It took two people, and another twenty minutes to start the process, and then they hung up on me. Decided to try one more time. Another 30minute hold, got some one that really tried to help, but after 20 minutes of her trying to get help i finally gave up. Not sure what i am going to do now.

Unfortunately I cannot choose 0 stars. This company is unethical, not beyond lying, and the entire program is deceptive. They lie and say you will receive a full refund. NO...you will NOT...they will charge a restocking fee. They tell you they have the best network. NOT!! The voice service is horrid. Their in network service is slow. Out of their limited service areas it is almost non-existent. They tell you that you have 12gb of data service. NOT. That 12 is ONLY when in their network. Outside you have a limit of 3mb. If you exceed this they tell me they will actually CUT THE SERVICE TO YOUR DEVICE!!!! How completely unsafe could this possibly be? You're driving in rural areas and they cut off your device??? WTF??? Sprint has nothing but liars and thieves. AVOID at all costs

I switched to the new family plan that is well advertised up to ten lines for under $100.00 per month with shared 20 GB. I agreed yo a monthly bill of $110.00 per month at the time of ordering the new phone I paid $200.00 something for some fees? within 15 days I found Sprint to have a bill for me in the amount of $375.00 saying the first month would be doubled up to transfer over to the new plan? I paid that amount! Well within 30 days Sprint had another bill for me in the amount of over $200.00? I then called to sit on hold a seemingly endless amount of time to get to someone calling themselves a supervisor? He claimed to have found the problem and fixed it?

At that time I paid $110.00 the amount I am supposed to pay! The next month the same program another person claiming to be a supervisor claiming to solve the problem? Now Sprint saying I owe them even more money? this has gone on for four or five months now Sprint is now threatening to turn off my phones? They are saying I owe them almost $600.00? And they are still more than happy to find the problem and lie and say that it will be taken care of? I have now wasted some 20 hours of my life trying to get Sprint to fix their problem and not at my expense? Is this the way that Sprint does it's business? I think I have the answer to that already? I have friends having the same exact thing happening to them!

Sprint is a company I have dealt with for years, but at this point I believe this to be a company of lazy thieves that have absolutely no problem in telling a lie or two like it will be taken care of? Rate my experience negative customer satisfaction? I guess your company no longer needs that you can just steal from customers!

I held a CHAT session with Sprint about changing calling plans in hopes of reducing my bill. I was told I could change over to their Family Share Plan that they advertise on TV. I was told that my new monthly bill which would include 5 lines and a tablet would be $158+taxes. This quote was sent to me via their chat log. I received my current months bill and my bill was over $300.00. I called to understand why and was told that there were several fees that were being charged and would be charged on a monthly go forth basis and thus my bill would be substantially higher than what was quoted to me. After sending fax documents to Broken Promises team, a follow up call and chat, with no response, emails to their media team I finally got a response back from their executive / regulatory relations team who responded and issued credits for the fees on the current bill. However, they still continue to state that future bills will be approximately $290 a month. This amount is still $100 more than what I was expecting and what I was previously being billed.

I re-contacted them advised them that this amount is still greater than what I was quoted and had in writing from them and expect them to honor their quote. I'd also note that this new amount is also almost a hundred dollars more than my previous bill and plan and had I known and been advised of these added costs then I would have never opted to change my plan in the 1st place. As of this complaint I have not heard back from Sprint and have also pursued official complaints with the CFPB and the FCC regarding what I consider deceptive and bait and switch type tactics being employed by Sprint. They need to be held accountable and be made to honor the word of their team members.

Husband and I were with Sprint several years. Husband passed away recently I and called to get his phone turned off and account/plan changed since it is just me now. (I have the death certificate, Will filed, durable Power of Atty, etc etc.). I was eventually told (after checking with his Supervisor) that this could ONLY be handled in person in a Sprint Store and to go to my nearest Sprint store for this. I could not email, fax or mail in the death certificate or any other papers they would need. So, I went to my nearest Sprint store and was told there I need to go to a Sprint Corporate Sprint Store 20 miles from here, which is again "the only place that handles this matter".

Who knows? I may end up having to drive to their Corporate HQ in another State to deal with this relatively simple matter: File death cert and create new account/plan in widow's name, same address, bank, financial info. How stupidly, but so far no one in the company knows what to do with this "unusual" matter. To give you a concept of how bad the Customer Service is: So far, in dealing with my husband's death I've gotten far, far better service from the Social Security Administration and the IRS than Sprint.

I have been a Sprint Customer for years and always had great service until about (5) months ago. I have (4) phones on my plan that cost dearly. None of us get service, lose calls all day and we own a company and are losing our customer because of this service.

We have made numerous complaints with Sprint to no avail. They keep saying these have two towers down, which is not my problem and I don't feel like I should have to keep paying for such lousy service. I want out of my contract so I can go and find better service, however; Sprint said I would still have to pay the early out contract fee. I do not feel I should have to pay this as it is not my fault that we have no service!!!!!!!!!!!!!!!!!!!!!

I got a sprint EVO 4G and was told it would be faster than any other carriers by the sprint rep.I have had nothing but trouble with ph. connections, try to download anything is a joke, and I have complained a number of times to the local store and complaint lines. I keep getting the same answer-- the tower is down and should be fixed soon. Well for the last 90 days soon has not happened, and the service techs keep telling me that they have no answer.. I could put up a new tower in 90 days, these people do not care about the customer at all.. I had much better service--I actually had service with my pre-paid minutes.

I've been with Sprint since 2006. I upgraded from my Nextel Minolta 686 (used for my truck company business) to a Samsung 400 from the Madison Ave., Sacramento, CA store, Dec 28, 2012. I immediately began having problems. No service. My roommate is handicapped and uses her phone for possible emergencies when I am in my dump truck working. Not having service was dangerous as well as costly. Went back to the store and was told both towers in my area were being worked on and the problem would be fixed in a few days. The problem continued into March 2013. Meanwhile, I was having problems charging my new phone, receiving messages 2 to 3 days after they were sent (costing me, to date, over $2000.00 in lost income).

Every trip to the Madison Sprint store to try to correct the problem ended in dismal frustration. I asked to turn back on my old Nextel phone and was told that I would have to pay more money because Nextel had changed. All calls to Sprint for help are logged. I was finally told in the beginning of March during yet another call to Sprint customer service that I might need an Airave to boost signal. I would receive it 3 to 5 business days. After week of non receipt, I called customer service again. The Airave had not been sent...I'd get it for sure in 3 to 5 business days. Once received, I had to spend another chunk of another day on the phone with customer service to help me get it connected. I finally had service but my phone continued not to charge and I would find it dead in the mornings.

Back to the Madison store. Frustration. On May 1st,2013 I was told that my battery was fine in the phone so I bought a new charger(35.00) in case that was the problem. They would not exchange the phone because it was past 14 days since purchase. The tech department would not look at the phone because I had not purchased insurance. Tech said to contact Samsung. I put the phone on the new charger and it was dead in the morning. I went to the corporate store on Howe Ave, Sacramento, CA on May 3rd, 2013. I was told the battery was bad and waited 3 hours while they replaced it.

I put it on the new charger and found it dead this morning. I called customer care. Sprint had me call Samsung. Samsung will repair the phone on warranty but they will have it for at least 14 days and have to wipe all of my broker and customer numbers out of it...plus the loss of a phone (loss of more $). I called Sprint customer care again. I was told they would send me a previously owned phone that I could download my contacts into while my phone was being repaired...49.00...more dollars. I do not text, use apps, or take photos with my phone. It is used for business and emergencies. I'm not asking for a better phone. All I'm asking is that this phone be replaced with a phone that works. As a long time and loyal customer, I deserve that respect and service.

My husband and I were with Sprint for over five years, around a year ago our service slowly started to decline. Our phones would go from dropping calls to not being able to make calls, to not being able to receive calls in a few short months. Knowing that my phone was due for an upgrade we decided to wait it out and see if that would fix the problem. Not only did it not fix the problem but our service increasingly declined.

The first call to Sprint, they gave us a run around on how they were fixing the problem and would give us a discount then send us a free booster box for the trouble. When the bill came not only did we not receive the discount but we were still waiting on a booster box. It wasn't until or third monthly call that they put in a request for the booster box correctly, not only had the first representative lied to us, but he had put in no request for a booster box or a monthly discount.

We gave the booster box a chance, but were still unable to make calls, and receive calls. Every month we would call to complain about the service and told that we were in the top service range. Not only were the representatives rude but would also lie about what they could do for us.

Finally deciding to switch cell phone carriers we were told by several Sprint Representatives that there would be no cancelation fees. Once again being lied to, we received a bill in the mail for over $600 in cancelation fees.

A frustrating call to Sprint to clear up the confusion, we were told that Sprint is not responsible for holding up their end of the contract by proving us with service, not only that they would not and could not waive the cancelation fees but also that they would send us to collections in less than two weeks. According to the bill, we have three weeks to pay it.

I've been a Sprint customer for about 8 years. Since relocating from Las Cruces, NM to Roswell, NM on mid-eastern side of the state my service has been horrible almost on a daily basis. I have sent an email to Sprint Cust Service days ago and haven't heard a word from them.

Sprint had an informal complaint issued against them last Spring by NM PRC and promised to clear up the poor service problem. It still exists, and I believe will not change. I can rarely access WWW, accuweather, etc. and now and then can send a picture to another Sprint phone.

I have no service in most buildings in this town. Had I been informed that service was poor when I relocated, I would not have kept renewing the contract. I was not informed and after a year or so looked at the coverage map for NM.....it is practically non-existent.

Therefore, I am fed up and want my contract cancelled and no lingering financial obligations attached. I've honored my responsibilities to you; Sprint has failed to do the same for me and other residents of this part of the state of New Mexico.

i was inadvertently signed up for a mobile hot spot through best buy 3/12. i did not receive this device. i called this company several times explaining this. i ended up paying the bill aug 3 for 94.00 for a device i did not have i had told the person i spoke with ( i think her name was michele) that i did not have this device and that i was a verizon customer. i was not paying attention in best buy when i was purchasing a ipad and a netbook. i had my 7 year old son with me and he has adhd.

he was acting up in the store and i wanted to get my purchases and leave. when i paid this bill i told the person that this account needed to be closed and i have to look into why this happened in the first place to keep my credit score ok. come to find out this device was turned on again with out my knowledge. i have been trying to fix this error but i have been getting the run around by your staff. from that i can not close this until its been paid in full and there will be a 130 early termination fee. i do not know why it is not understood that i did not have this device in the first place nor do i want this device.

i did not give it to my son for college ( he is 7 years of age and not in college). your staff has kept me on hold for 45 min several times and even stated that i would receive a call back ( their names are brad and raymond) and never called back and when i call back i get the run around again. i am looking in to my rights as a consumer legally because i already paid for something i did not have i am not doing that again because someone does not know how to follow instructions. hope to get this situation fixed as soon as possible.

I cancelled one of my lines and paid cancellation fee plus that months Oct '11 bill. I wanted to swap phones as well due to my Blackberry malfunctioning I couldnt afford another at that time. Customer Service had no knowledge of how to swap it took a week of communicating with customer service. In trying to swap the previous line was never cancelled due to waiting for end of bill cycle which was OCT 19th.
O K hear now both phones were turned off I didnt have a phone I demanded they swap back to my broken Blackberry eventually cancelled service completely they stated we cant cancel line till billing cycle is over.

I eventually switched to cricket; Sprint charged me another month of service when I totally requested service be cancelled. Sprint robbed me out of another month of service when I clearly request my service be cancelled after I previuosly cancelled my extra line. I was with Sprint for two years with everything plan. Now they've stooped to cheating people out an extra month of service when cancelling.

I walk into a Sprint store on Thursday and order a iphone 4 for my daughters birthday on Saturday. Sprint store says no problem we will get it here tomorrow (Friday), we'll call you about 11am. Guess what call I got at 11:30am...that's right they didn't deliver it and there are no deliveries on Saturday. Now they want me to wait until Monday for the phone to come in. The store is taking no responsiblity and when I call Sprint direct they just give me a song and dance about how once the order is placed they can not do anything about it.

They can not even cancel the order knowing that I am willing to go to another further away Sprint store and get the same phone. I have been with Sprint for more years then I care to think, and this is the way they reward loyalty. Sprint phones...love em, Sprint coverage...love it, Sprint customer service...absolutely sucks. And they don't even care.

My family switched to Sprint at the end of last year. We ordered 3 of the Samsung Galaxy S2's. Ever since we received the phones we have had problems with them. And not just one of them, all 3! They continuously power off by themselves, the menu button freaks out and pops up and down all the time when you are trying to do something, like send a text message.

dMy husband has spent HOURS, at this point probably days if you add up all of the hours, speaking with Sprint about our problems. Whoever he talks to always says, let me talk to my supervisor and get back to you. I bet only about half of those people have actually called my husband back, most of the time he has to call them again. We have replaced the phones with the same model phone twice! We have asked to be switched to a different model.

After much arguing, and even my husband saying that we are willing to pay for the upgrade, we finally spoke with someone who we thought was going to help us. This was in February. The agent told my husband that because of our continuous problems, he would upgrade us to the s3's, at no cost to us since we should not have to pay because of our problems.

When we got the new phones in the mail, they were S2's again!! My husband has called and called and called and no one is willing to help us. The only option that we are given is getting yet ANOTHER S2. my poor husband has spent so much time arguing with Sprint that are ready to just go to another company. But of course as we all know, we are now under contract and do not have that option. Please someone help me.

I do not want another call from a representative that cannot help us. I want results! If Sprint really cares about their customers as they claim they do, someone higher up should get involved and send us new phones. All I am asking is that we get something comparable to what we have now. I do not think it is fair to ask us to downgrade.

And since we were promised the S3's, I think that Sprint should keep good to their word and send us the S3's. Sprint is a corporation that makes billions of dollars every year off of poor suckers like me, they need to stand up and do what's right!

My wife and I switched to Sprint in June 2012. We both got the Samsung Conquer phones. In late September my phone quit recognizing any sd cards. I called Sprint with the issue and was very pleased with the service I received. Sprint mailed me a replacement phone and seemed happy to help. Today October 20th my wife's phone had half of the screen freeze up. She had to use phone since hers was unable to call out. After Sprint done the factory reset with no success she was told to take the phone to a Sprint store. After visiting 2 stores she was informed that they couldn't repair her phone for lack of parts. She was told that it could be replaced without a charge. I contacted both Sprint and Samsung about this since the phone is only 4 months old. Samsung said they fix it but she would have to be without a phone for 2 weeks.

I contacted Sprint to see what could be done. I was pretty much told tough luck and pay $100 deductible on insurance or wait 2 weeks. So now I am looking a t a 4 month old phone with Sprint and Samsung's name on it that I.can't use and neither really seems to care. We have 2 kids and need to be able to get in touch with each other. I do not understand how the service be so different from call to call. I can't believe that company's really sale products that they do they do not back. It seems that both Sprint and Samsung think that phones tearing up in 4 months is accepted in todays market. Their are plenty of other carriers that would like to take care of the Customers needs. I guess I will have to get a prepaid phone while trying to get this resolved after weighing the options of is this even worth the trouble.

I've been a loyal sprint customer and blackberry fan and consumer for many years now. It's unfortionate that I am now considering cutting my ties with sprint and disowning blackberry for life. My issue is simple enough, and I don't get why sprint can't handle my problem in a better manner. I have now owned 4 blackberry styles model 9670, in under 2 years. I am not rough with my phones @ all , in fact the 4th one which i've had for about a year now looks brand new still. The problem then u ask, the charging port on this perticular model seems to have been built poorly. Sprint now wants me to file an insurance claim, pay $100 and be given the same exact model. I wouldn't have a problem with that, if I hadn't had the same problem with all prior phones. Its clear to me that there is an issue with the way this model's charging port was made. I really really love my Blackberry, I'm kind of sad that our relationship will end soon because of poor craftsmenship. I won't pay only to be given the same problem phone. Infact I wouldn't take that same model even if it was given to me for free.

My service has been beyond poor and this has been going on for quite some time it started in june 2012 till sep or oct 2012 then I was given an air rave then service was a "little" better then I purchased an Iphone 4 in jan or feb, 2013 and then had to give up air rave because it was interfering with iphone I have heard every excuse sprint has to offer and still I continue to receive below poor service but yet I still pay my bill and sprint only deducts $25.00 dollar from my bill when I am not even able to make calls on any of my 5 phones this uncalled for I expect a call back immediately regarding this matter as I have contacted customer service numberless times only to be lied to hung up on kept on hold for ever and never called back and after I have been a loyal customer since 2004 never been late on a payment I think this would be a good story for the news.better business beural, consumer affairs, board of supervisors and my congress man because this is robbery I have rights and I refuse to be treated this way so would hope that a higher level manager or even the ceo would get back to Me so I can explain the situation because I dont think they know how customers are being treated I have friends and family that also have you sprint and they will witness all that is going on thank you and hope to hear from someone asap.

I recently switched my Sprint service from my families plan to my own personal plan. When I switched to my new plan, I purchased an IPhone 5 with the two year agreement. I also purchased a tablet with a two year agreement. This transaction occurred on Friday, November 9th 2012. I was really excited to have both items and was to try the tablet at my residence since I do not have internet at my house.

I was told by the Sprint employees that I would be able to access the internet from my tablet. When I took the tablet home, I could not pull the internet from the tablet. I called the Sprint store and they advised me the Sprint towers were temporarily down and they assurred me they would be back up and running in a few days. On Wednesday November 21st 2012, my tablet was still unable to get the internet through it and I called the Sprint store again.

I asked them if I could return the tablet and they told me as long as I returned the tablet by the close of business Friday November 23rd 2012 I would be able to do so if my tablet was still not working and they advised me again that my tablet should be working shortly due to the tower issue. I returned home early from out of state to return the tablet because I knew I needed to return it by close of business on Friday. When I arrived at the Sprint store (7810 Wormans Mill Road Frederick, MD they told me I could not return the tablet because my 14 day return policy had expired and it was day 15. I had to ask several Sprint employees because everytime I asked somebody they walked away from me to assist another customer who was purchasing phones.

Finally, one of the employees asked me in a very rude way if I had tried to charge the tablet. He took the tablet from me and plugged it in. After doing this, he refused to talk to me and walked to the back of the store. I then spoke to the store manager who told me he could not help me and told me to call Sprint customer service. I called the Sprint customer servce and the gentleman was very friendly and helpful over the phone. He told me he would be able to cancel my agreement if the store would take my tablet as a return. He also expressed to me that third party Sprint stores like the one I was at do not have the same policies as a main Sprint store.

I politely excused myself and asked the store manager if he could return the tablet and expressed to him that Sprint customer service was willing to cancel my agreement if they would return the tablet. This male manager became very angry and aggressive towards me since he was speaking of "personal" matters to a female customer. He stated "Tell them to fuck off, you are not returning that damn tablet". He then stated "Fucking customer service makes it seem easier than it is". He then expressed to me that he thought I was a nice guy but he could not help me after he saw my reaction to his unprofessionalism. I asked another employee for my tablet and I left the store with a tablet that does not work at my residence.

I have always had a great experience with Sprint until I came to this store. Unfortunately I am left with a montly payment on a tablet that has no use to me and I am still very upset with the way I was treated at the store. I have never experienced such unprofessionalism before in my life. This is the first time I have ever filed a complaint but I feel that this needs to be addressed. While I was at the store, I witnessed several other customers leave displeased and agitated because they had an issue with their experience there. I know black Friday is a very busy time for all stores but in no way should customers get treated the way I did. At this point I am weighing my options about cancellling all of my services and my family services if nothing is done about this issue. I hope that this is not the case. Thank you very much for your time and consideration.

I had returned a telephone and was informed to return the non working phone. returned the phone and sprint has turned off my phone over 10 times in once month due to not recieving the non working phone. I do not have the phone and I refuse to pay for something that I dont have.

Every few days my service seems to be messing up, when I call sprint about the service they tell me we have to do a service update. I don't have the time or the patience to deal with this every day. Also when I ask for a credit towards my bills the customer service rep tells me that they are only allowed to give me a few dollars off of my monthly bill. After they basically disrespect me I tell them that I am basically paying the same amount if money that somebody else would be paying on a different service provider and receive better service. I ask to speak to the supervisor and the supervisor gives me a credit that is worth the trouble ans annoyiness.

I have 2 iPhones on my account.
9545345125

All I want is to be released from my contract without having to pay ANY FEES!!!

We have been customers for many years, contract ends next month, we will terminate. In the meantime, I will have to pay next months' bill and I have no phone. I washed my phone on may 3rd, on Monday may6th went sprint store, did not want to extend or buy expensive replacement, so I went back with some old phones in the hopes of having one activated. they did not work, so I decided to buy one, Ron the rep asked for my "pin" number, we have never established one, I had proper ID, my sprint statement, old receipt with blanks for pin and password (never needed it).

He says he could not activate new phone without "pin" number. Account is under my husband's name, says he can come in with ID and his pin. Again, I told him we do not have one, ok he asked a security question, I answered correctly but because the info in the sprint computer was wrong that's it. According to the sprint policies I read it doesn't say in writing that a pin number is crucial for doing business such as replacing damaged phones, etc.. Ron at store #431 here in san Antonio, texas refused to help me simply because we have no pin number.

I have been a loyal customer with Sprint for over 20 years, paying my bill on time and etc.. On 10/25/12 I spoke to a representative at a local Sprint store in my areas about adding another phone to my line. He suggested that I opt for the family plans stating that all 3-lines would have 500 min and that my bill would be lower if I went from my current plan to this new plan he had suggested.

On 11/13/12, I received a bill for the 1st time since changing to a new plan and to my surprise it was approximately 3/4 or greater in amount than my last plan. I contacted Sprint immediately and spoke with a rep which informed me that I had changed my phone plan in the middle of a billing cycle and should have waited to change it at the end of the billing cycle and I would not have incurred such high bill. I feel that prior to making any changes to my Sprint account the rep at the local Sprint store should have advised/suggested to me that it would be in my best interest to wait till the end of my billing cycle otherwise I would have to pay a bundle in fees for switching my plan in mid-cycle. I appreciate that the new phone was free, however I find that I did not save at all because prior to switching plans my monthly bill was $157... a month and after making the change I received a bill for $291... Now what type of savings is that "Sprint"

In conclusion, I find this to be unfair to any customer and especially to loyal customer. In all fairness I ask that anyone affliliate with Sprint be trained in a manner that will enable them to adequately service me the consumer. Bottom line, if you as a rep wouldn't sale it to your loved ones than don't sell it to me. Basically, Spint reps be honest to the customer.

Thanks in Advance

I was a Sprint customer for over 10 years and recently had to cancel my service due to outages. My husband is a surgical nurse and actually missed a call-in due to tower maintenance that they were doing and have been doing for almost 2 months now without any explanation as to how long it will take to fix. I had to talk to them for 2 hours to finally get someone to tell me the buy-back program would take care of my ETF as it was something I was DEFINITELY not paying due to the fact that I was only cancelling because my husband HAS to have service. I received a confirmation email and she noted that I might even have dollars left to go towards my final bill.

I went into the store, gave them the confirmation and they actually processed it incorrectly. They processed it as a "recycle" and told me that I was all taken care of (bill included) and even had a $90 credit. I confirmed and re-confirmed with her that I had a $0 balance on my account and she said I had to spend the $90 in the store that day or it would go away. I bought 3 iPhone chargers and went on my way. I recently received a final bill for all of the credits and service. Apparently the girl processed incorrectly and the $90 credit could've went towards my ETF. I called customer service and they were downright awful.

I can't believe this company still has any customers. They stated there was nothing they could do since it's been more than 14 days since I "purchased" the chargers (it's been 18, just got the bill today) and I was now responsible for the full balance. I find this alarming for so many ways aside from their ridiculous dealings on the phone in that I've had them wipe complete $185 bills away before and now they can't help me with a credit for their mistake? Also, to charge me ETF when it's been reported several times (even their own employees in my area) that we are having major service issues.

I have lost all respect for this company and hope that enough people read these posts and stay far, far away from them. I know that no company is going to be 100% easy to deal with but this company should be ashamed. To have a customer service team that can literally get on the phone and yell at you and do everything they can to weasel their way out of doing the right thing is beyond horrible. I can't believe I was so loyal for so long. I would rather pay extra every month for my "unlimited data" with any other company than ever deal with them again. I hope they lose enough business they decide to come back and have some dignity in the marketplace by actually serving their customer base.

I have been a customer of Nextel/Sprint since 2006... The service of Direct Connect offered by these Companies was extremely good... but ever since December 2012 Sprint and Nextel were not longer partner and unilaterally Sprint decided to cut the Direct Connect International and National Services, but they never let us know about these changes in the company and still they were charging us 90 dollars a month for them (please note that we have two devices on this account).

On January 2013, traveling to California, we decided to check out in one of the stores what was going on and they offered us for 99 cents to exchange our devices for new ones which suppose to have the International Direct Connect Service not phone service was included due to the exchange... we accept the offer and 24 hours later the service was suspended, why?, because they said a change has been done in this type of Plans and they are not going to offer any longer the International Direct Connect, but the option was either to cancel or come t0 Mexico and negotiate with IUSACELL which is a Company that carries the TSMA techology. Nevertheless, we did so and once in the store of IUSACELL they provided us with a catalog of their services and none of them is the International Direct Connect, worse situation is that they can not install any chip in the devices we have.

Therefore, we call SPRINT up to let them know that we were very unhappy with this situation and we are not willing to pay any more for a service that is not longer delivered by the Company, their answer was if we decide to cancel they are going to charge a penalization fee in the amount of $200.00 per device THIS IS NOT FAIR and represents a fraud due to the lack of technology to performe the Plan that we have hired.

We are not willing to pay SPRINT, we demand the refund of the money we have paid in full to them for the months of January, February, 2013 and we are going to stop paying this company as of March, 2013.

I am 72 years old and went to the kiosk at the Countryside Mall to get a new cell phone. Amelio sold me a touch screen phone and instructed me on how to use it. When I got home I was so confused that I couldn't even receive a call and I called 9 people on my contact list accidentially, couldn't find how to turn the speaker on, also couldn't answer a call, among some of many other things. I couldn't function with the phone. Totally user unfriendly, as was the Manager of th kiosk.

I wanted to return it and get my old phone back but was told they recycled it already. I had already disposed of the box and they said there was a $30 charge. I am so very disappoited in Sprint as my son worked as Manager in a Sprint store for a number of years. When I bought the phone, the salesman slid a pink cover and a black cover over to me and said which did I want. I thought it was part of the $79.99 I paid for the phone. It was an additional $24.99. Many of m friends have said derogatory things about Sprint and I always defended you, but NO LONGER WILL I DO THAT.

I'm glad my son doesn't wor for your organization any longer.

I am a military personnel. I have been deployed overseas for the next couple of years. I have been trying to place my phone on a military suspend plan. I have been provided with call numbers which I cannot connect to. Calling through sprint customer service has me jumping from department to department for hours and results in no solution. I want for a sprint representative to personally help me with this issue, because I am still being charged for this months service, I have not used it, and sprint can't help me?

I am extremely upset with Sprint and the services that have been provided. I purchased a brand new Iphone5 from Sprint online. Since 2/23/2013 I have been without service, not being able to receive or make phone call and text. My phone is my business, I am on the road taking care of business. I have no phone to accommodate me. I am still within my 30 days to change companies and I am highly considering doing this. Not having service for 5 days is unacceptable and is causing me to lose out on money. I pay Sprint on time every month for a service I can not use. Customer service had been giving me the run around since day one. I have asked to speak with supervisors and my request were not met. I have been hung up on and given attitude from a Sprint representative. I plan on going to social media to promote the awful service I have received. As I type I have no service due to a technical issue on Sprint end. I need someone with authority, power and knowledge to resolve my problem asap.

I have been a Sprint customer for 7 years, no problem at all. I have always paid my bill on time. I signed a new contract a year ago and pay $170 a month for two phones 1500 minutes/internet/unlimited texting. This would be no problem if what I was promised in my contract was actually being given to me. For the last year, from the day I brought home my cell phone nothing has worked. When I called to return the phone in the 14 day time-frame I was told a tower outside my home was being prepared, internet may be unavailable for a few weeks. A year later my phone places calls 1/2 of the time and the internet has never been able to be accessed. I was informed that the tower works fine. I have called every month for a year.

After the first 6 months of calling and visiting repair stores repeatedly the company agreed to take the two non-working phones on my account back for $100 a piece and replace them under insurance. I dished out the $200 in hopes the phones would work. I received two new phones in the mail and the problems remain, however these two "new" phones that still cannot access the internet freeze anytime you try. The battery must be removed in order to restart the phone.

After this I called to complain. I was told a manager would be speaking to me and a gentlemen came on the phone to tell me I was too much of a "F****** Idiot to figure out how to make a cellphone work" and hung up. I called back and was told the gentlemen never signed into my account under his ID number so the conversation recording was pulled up and for months I received apologetic emails from Sprint. As a well educated individual who worked in IT Tech for years I am positive I know how a cellphone works. Upon calling yesterday to express that the phone does still not work I was told these were my option. 1) Cancel the plan for $500 2) Early upgrade the phones for $300 3) Send the phones in again for $100 a piece = $200 How, when I have paid my bill every month for a year no problem but have not once been able to use what I pay for, does that make sense?

Why should I continue to pay? When I asked Sprint this I was told that I promised to pay in my contract that is why I should pay. Well Sprint, you promised me an internet connection and a working phone. I still have a year left of paying $170 a month for a phone that sits on my kitchen counter and does not work. A phone that DROPPED A CALL and was UNABLE to send text messages while in the Sprint store. However the repair tech in the store told me I must have broken the phone so I needed to purchase another at $300. Yesterday I spent 8 hours on the phone, I was hung up on 6 times because customer service was frustrated. This problem will be fixed. This is completely absurd. The last person I spoke to yesterday told me they had never seen a account with so many "notes" and that my file was like a "book". . . There would not be any notes if Sprint customer service had any ethics.

I have been dealing with sprint and their customer service for 9 months now. The problem is I will have less than 2 blocks away from it but I get no internet service. It is very shoddy and poor. I still pay $100.00 a month for the service that is not being provided to me. After 9 months a technician finally calls me and informs me of speed test. He said that it should never ever be below 600 kilobytes per secent For download and upload. Then I have another technician come to my house And he showed me on his computer that I am bouncing between 2 different towersAnd he advised me that all they would have to do is turn the antenna. 1 or 2 degrees And it would be hitting the residential area instead of the 200 miles of desert. It is currently spanning across. Then Mr William Shipmon From The executive resolution department. Calls me and says that we are not going to do anything for you. It is more important to have that I was aiming at the desert tortoise is an coyotes then it is the paying customers. And if I don't like it I can cancel my account give them back the phone that I paid for? And they will just keep the money that I have been paying for a service that they have not provided to me. If anybody should be getting that money it is me, I was not provided what I paid for. Customer service is done nothing but lie to me and jerk me around And place me on hold for hours at a time? My suggestion to all is. Never activated service with sprint.

Dear Sprint CEO. I have tried and tried and tried to contact you. As everything else with Sprints world, it is all a promise. Thus, I will have to send the reasons why I am leaving Sprint as a user. I guess you have been busy is even a few of the 456,000 losses in users last quarter would like to discuss reason why they are leaving Sprint. Well, shame on me for trusting Sprint. Now, after spending approximately $2,000 in the last year for service that was: Voice Substandard Texting Substandard Voice Mail Below Substandard, practically unusable (could not understand messages, had to reboot phone multiple times a day for voice mails to show up on the screen, Sprint's idea of "taking care of customers" was to basically offer me their Buy Back program.

Send me your handset back, and we won't charge you the Early Termination Fees. So I have given Sprint $2,000 in a year for a service that was barely usable, PLUS $400.00 to purchase handsets that now they want returned. I was not planning on having to spend $400.00 for two new handsets in one years' time. I'm sorry you had an issue. Keep the old handsets and sell them to see if you can recoup some of the funds in order to purchase new hardware with another carrier.

If Sprint would have at least tried to take care of the customer, I may have said I'd at least keep an open mind and maybe tried them again at a later time/date.

My husband and I have had our sprints phones for a long time very good customers - pay our bill on time - it was time to renew our contract with sprint the rep offered me 2 phone upgrades without a cost to me and $70 credit on each line - stupid me I took the offer and on my next bill saw charges for the phones - they claim that you can't get the $70 credit per line and new phones - but because the first rep that offered it to me made a mistake they would not fix it.

So I had to pay the $314 bill in order to not get a mark on my credit and pay the $200 cancellation fee - this all happened in a 32 day period and because it was 2 days over the 30day change policy they wouldn't except the offer to give me back my old phones and start over with out a cost to me what terrible customer service to a very good customer they dont care its all about the $$$$$$ with sprint and when my contact is up.

I will never use them again nor will I give them a good name to others - I even get a discount because of my business but I still won't use SPRINT again

I have had issues with my phone resetting for months. I have called numerous times and visited a sprint store in Huber Heights August 8th where a tech told me he replaced my ear piece, took everything apart and put it back together. If it continued to give me problems I was assured they would order me a new one. As a busy father of 3 I work 12 hr thirds so did not apprciate when I called back tonight being asked why I hadnt taken it back since. I had a rep take my info last Wednesday, confirm with me it was on it's way and I even had a phoneway survey about the experience! When the phone didn't arrive Friday.I called and another rep told me it was in transit. Today I am told NONE of this waa documented and made to feel like a liar and an idiot. For an issue as simple as my evo 3d not working as it should I am shocked I was liedto and trwated so rude. I pay nearky $200 a month and we pay for insurance on equationour phones. I expect MUCH better treatment for a company I pay my hard earned money to! I have dwcided to.contact the bbb if this is not resolved as I have in my phone history the times I called AND it should be documented in my sprint bill. Nice try sprint, I can prove I was told a new phone was coming, twice. Even though you claim there is jo call record.

This is how low Sprint phone service is.....my husband died but prior to his death we asked Sprint to turn off his cellphone service while he was in hospice. (They did that) Once he passed away I called the company to have his cellphone removed from the family plan account. First they turned off all the phones and I had to call back and get the phones that belonged to live family members turned back on. Then after I transferred all the account information to a NEW account, they sent me a bill on the old account for "early withdrawal" to my husband. He died, he did not withdrawal from the account due to dissatisfaction with the company he DIED. Plain and simple.

After fining yet another complaint to the company about the billing they now what someone to take over the now CLOSED account. Hmmm I m confused all the way around. Why does a dead man still receive billing from Sprint? Are they really hard up for money that they are going over board with their billing department. What is the problem here? Can anyone explain why this so called company has so many departments that they do not know what one offices is doing vs. the other. Needless to day these people are morons.

I have been charged for over a year for a product I never asked for with Sprint. I'm being told a supervisor will contact me and my case is under investigation. Never have been contacted! Sprint keeps harassing me to pay $ I do not owe, and has turned off my service! More than once, then it's turned on again for a while with NO resolution! It's off again with no communication, except a electronic message saying my service will be turned off if I don't pay, that I don't owe!

I have called Sprint 5 times to try and cancel my account. Each time they tell me this time it will be cancelled and then I receive another bill. Today I received a letter from a collection agency stating I owed monthly for 4 months of billing past my original cancellation call. I was disconnected twice when I called today. I also tried to find somewhere on their website where I could give feedback and there is not any easy way to do so.

I received a bill for early termination when I switched carriers. On December of 2013 I visited a Sprint outlet (Costco) with a service complaint that service was not consistent where we were living and that it was equally bad on both phones we were using. I was told the new Samsung galaxy would eliminate the problem and that it was free to upgrade. I did that and signed everything so they would activate the Phone. I was told that I had 14 days to return.

The first bill arrived and was completely different from the initial quote as well as the service had not improved that I went to return the phone. Costco of course said they would not take it back but called the factory store and they agreed to take it back. I returned the phone and they reinstated the original contract and"cancelled the new contract". I continued on the old plan until I had enough and install as land line. I then went to the Sprint store and was informed there was nothing they could do but there was no problem switching and porting over the numbers.

All was fine until the final bill from Sprint had early termination charges on both phones. I called and they stated that the contract was valid but would offer 150 dollars as compensation. i then received the (turn you over to collection letter) and called again. I was told the same thing as before including the 150 dollar compensation. I decided to go to the store and find out if the rep had made the commitment to me was still there, he wasn't. They did find the transaction returning the phone but no mention of any contact although the bill showed the old contract charges. I feel the termination fee is not justified on both phones but will concede the second line was 2 weeks short of 2 years,

The whole experience with Sprint started out very good but on 2 occasions trying to improve the service and function turned into a disaster. I feel being threatened and unable to receive any flexibility even though i was told what happen would not happen is very sad.

Me and my spouse went to the Sprint store looking to become new customers 1/24/15, which we did and it all seemed to work out. The next day I wanted to return my mobile phone for a smaller version of it, the rep that helped us was not in attendance this day 1/25/15. When we spoke with the young lady she advised us of our new account monthly payment, which seemed more then our original monthly payment. Come to find out the LEASE plan that we were suppose to be on, he did not place us in it, then we asked her if our numbers could have been ported over from our old Mobile carrier, she said of course it can, which he told us it wasn't possible. And he also neglected to tell us that our device payments would go up after 1 year. So me and my spouse was furious and decided to return everything. Not knowing that there is a restocking fee for every device. Mobile phone #1 $35, Mobile Phone #2 $35, Tablet device $75. All this could have been settled correctly if that guy wasn't worried about making his commission.

In December of 2014 we purchased 2 Apple iphone6 devices through Sprint. We opted for the so-called easy pay plan. We were informed through the retailer that we had 14 days to change our minds. The retailer showed us on the Sprint Website the information that stated if we did change our minds within 14 days they will waive any fees. Within 7 days we decided against that device, and, the devices we wanted Sprint did not offer. After much wrangling with VERY, VERY, VERY rude Sprint representatives the account was finally closed. The devices were returned. We purchased the devices we wanted but we could not keep our phone numbers, which we had before going to Sprint. Now, not only has Sprint stolen my phone number, which I have had for 15 years, they deny taking ownership of MY phone number. My current provider accessed their port center and knows they did steal my number. When I contacted Sprint, I was told that we have a current balance of $229.00 for 5 days. Had we stayed with Sprint our MONTHLY bill would have been $160.00. Not only are we not going to pay that ridiculous fee, we are going to start a campaign with EVERY social media outlet warning people to avoid Sprint like the Black Plague. Since their fine print states you cannot file a class action suit, we will sue them independently, and, encourage millions of others to do the same. All I want is my phone number back. They are not only liars because they don't honor their contracts, THEY ARE THEIVES!!!!!!!!!!!!!!! If Sprint just releases my number, and, honor their contract, I will gladly back off. Until then, I am prepared to blast them EVERYWHERE. And they currently have thousands of complaints already. That "cut your bill in half" is a TRAP! That's a slick way of saying we're going to rob you of everything we can!!!! My goal is to finally put them OUT OF BUSINESS!!! And I won't stop until I succeed if they don't return my phone number PROMPTLY!!!!!!!!!

Our contract end next month and we called to find out what kind of deals we could get on new contract and phones. We are paying 210.00 a month for 3 lines now and was quoted 130.00 a month for 3 lines and 2 phones on the promo of 5.00 a month for 24 months. She mailed me transcript of our conversation. I called back the next day and spoke to Brandon who was very helpful. He said we would be charge 190.00 for 3 lines and the promo for 2 phones a month. He was getting ready to order the new phones and e-mail me the new contract we got disconnected. I waited a few minutes to see if he would call me back but he didn't. So I called sprint again and got a real rude guy who said our new contract would jump up to 310.00 a month. I got very upset and hung up on him. After cooling off over night I called back again and a lady was working with me. She put me on hold, after at least 10 minutes we got disconnected again just like the past. So we went down to the store and this guy said we can't get the promo offer and our bills would be 224.00 a month. Which is more that what we are paying now. I asked why loyal customers that have been with them for 10 years get kicked in the face and new customers will be paying half of what they were paying with their old providers. Checked Virizon and they would be 154.00 which includes 2 new phones and no contract. So unless someone called us with something better than what Virizon quoted we well be changing servers on Feb. 12, 2015

On Wednesday January 14th, I connected Sprint to inquire about the Hotspot Option for my iPhone5C. I orginally spoke with a customer service agent...who then transferred me to a a gentleman "that could help me" (I'm thinking technical support). I was told there was a special where I could get 1G for free, 2G for $20/month or 6G for $60/month. He had an indepth conversation and he explained which would work best for what I wanted to do. I decided to get the 1G for free, and will upgrade later if needed. The gentleman went forward attempting to add the HotSpot feature to my phone. I was on the call for about 15 mins, because he was receiving an error message while trying to install the featuer. The call was somehow dropped and didn't get a call back. I called Sprint to inquire about the HotSpot feature because it was not added onto my phone.The customer service representative and supervisor told me there wasn't such an option as the 1G for free. I explained in detail as to the conversation I had with the gentleman.I requested to be transferred to technical support, because I thought that was the department which began the process of the HotSpot installation, but the agent refused to transfer me. When asked if they would review my account and see who I spoke with, conveintantly, the conversation from Wednesday wasn't logged (or so I was told). This is the same type of poor service I received in the pass, when I changed service providers. All I am asking, is that I be given what I agreed to, and nothing more. After speaking with the gentleman on Wednesday, disconnected my home internet service, expecting to have my HotSpot installed. This situation has inconvienced my majorily.

Was contacted in August of 2014 about a free upgrade and a free tablet. Told the representative I was unemployed and could not afford any changes in my plan and was given the reply "this is a free upgrade mam" I received my new phone ( which I found out by going to a verizon store was 5 years old) and free tablet in the mail with the return envelope for my "buy back" and to be given a credit of 300 dollars. in order to activate these new free products I had to call Sprint. In doing so, I waited 20 min. for a rep. Then he began to talk to me about kigs and things I do not understand. Again I explained, I am unemployed and can not afford any changes to my plan. He then told me this would only be an increase of 10 dollars a month more than my current payment. I agreed, and then received a bill for $278.00. All my bills for the last 12 years has not been more than $75.00. So I called Sprint 12 times and spoke to 5 different people to get my old service returned to me. I received threats on my phone that my service would be disconnected if payments were not received. On December 5th 2014 I got my old plan back after being billed all these months and I now have a free tablet with no service. So I ask Sprint, what is free and what do you consider loyalty to your long term customers.

Today I received in my mail, a faux handwritten Thank You, for my 10 years of service with Sprint. This 10 year acknowledgement contained no discount notices, deals, nothing. What a pathetic PR move. I currently pay approx. $70 per month for a flip phone with no Text Ability, Web. Now I see your Family Plan charges $25 for all this? Ready to go to T-Mobile. I don’t think they send fake handwritten thank you notes. You’ll have to do way better for my 10 years. You have my contact info.

I called sprint about our phone not charging, was told I will have to take it to a service center.
we went to the service center “a 60 mile ride” told them what was wrong I was asked if I had insurance on phone told them no. the manager said come back in 1-2 hours and the phone would be fixed. when we got back to the store the phone was not fixed he said it would be a $75.00 charge since I didn’t have insurance or I could send it to Samsung under warranty. but I would be without a phone for 4-6 weeks, I bought the phone from sprint they should take care of the phone or at least give me a loaner.