Contact AT&T CorporateToll free phone number: 1 (800) 331-0500
One of the largest telecommunications company in the world, AT&T brands now include Wireless, U-verse, home security, DirecTV, and home phone. Upset at AT&T? Call the complaint line and tell them now! The company does have an official contact page, but social media is probably the best way to get a response to your problem.
Tweet AT&T customer service on Twitter at @attcares or post a complaint to their Facebook page. If you would like to send a complaint to AT&T corporate headquarters, their mailing address is 208 South Akard Street, Dallas TX, 75202. There is an image of the corporate office location here.
Contact the CEO with your problem! Write a letter to the corporate office. The most popular method of contacting AT&T with a complaint is by calling them, that phone number is 800-331-0500. They follow normal business hours of operation, so call between Monday and Friday, 8am-6pm EST. You can also email the support department 24/7 at firstname.lastname@example.org.
Experienced poor service? File a complaint here!
AT&T Contact InformationReport complaints to corporate and get satisfaction
AT&T headquarters address
- 208 S. Akard St.
- TX 75202
1-800 phone number1 (800) 331-0500
Support email email@example.com
Better Business Bureau ratingA-
Customer service hours9am-6pm CST
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Top AT&T ComplaintsBrowse more than 770 reviews submitted so far
I am not sure if the sales associate was new, but my screen was blank. He did not try to help me, but kept giving me the insurance number to call. I told him ¨How can I call someone and my phone screen is black?¨ It just felt like since I was not there to buy a phone, he did not offer any other options. I would have been willing to buy another phone. He sucked. I will never go to that location again.
We have had DirectTv since about 1995 in California. We moved to Indiana and signed up for the service 2 years ago. When the promo for Direct TV and internet was coming to an end, we went to an ATT store near us to see if there were other options. This was a authorized dealer, not a corporate store which we didn't know at the time. The difference between the two, ended up costing us in the long run.
We asked what we could do to keep direct tv, since our bill was about to double in price since we are on a fixed income. The manager said there was nothing they could do about keeping the cost the same for us. His option was Uverse, that was owned by AT&T. He told us that it wasn't cable, it was all fiber optic. And the internet would be about 4 times as fast as our current internet and no weather interruptions like satellite. Since there was no help from Direct TV as far a price, we chose to get Uverse. We also switched our cell service to ATT, got new phones and got the Uverse TV and internet package. The main reason we even considered it was that he said everything would be "better", as far as internet speed. We would have rather stayed with Direct TV, we have never had any issues with them.
When the installer arrived, I found out there is no fiber optic anywhere near our area. So everything they installed is running on CAT-5 phone line. The tech told us our internet was exactly the same as before. He said its running at 6 megabites and no where near the 4 times faster we were told we would have. I took it for granted the manager at the store who helped us, knew what he was talking about. We found out that's not the case. He looked up our address online, so he knew exactly where we lived. The install tech told us the only fiber optic in the area was a new sub division was a new sub division being built now. I feel like I was deceived, in order to make the sale.
I contacted the Direct TV loyalty dept.which told me they were very sorry but couldn't do anything to help me. Contacted AT&T to find out about returning the Direct Tv boxes, explained the situation to them and received another, I'm sorry. They did say I could double my internet speed to 12 megs for additional $50 a month. So much for the help...Customer service did say we have 30 days from installation of Uverse to cancel. But none of the terms were put on paper at the time of purchase.
I was surprised and disappointed no one at At&t / Direct TV loyalty dept. wanted to work with us.
Here is the store we went to:
2683 Main St
Plainfield, IN 317 838 3099
These authorized dealers are using your name, to make money and deceive your customers. We have 30 days from install to decide to keep or drop everything.
Have the unlimited plan worked great went and got a new phone now this unlimited plan has a limit and it made my hotspot absolutely worthless after 10 gb that wasn’t in the plan we paid for have been customers for decades and this is how they treat us? Upgrade your phone and downgrade your plan? $1000 phone that I can’t truly enjoy because the hotspot is worthless not what I call good service. Speaking of service we’ll that isn’t great either.
As an AT&T customer for over 20 years and an Apple user of more than 10 years, I have been very displeased with my services with AT&T for the past 3 to 4 months. I have an iphone 7+ and cannot have a work or personal conversation over 1 minute. I have called for assistant several times and I can truly say that the young ladies have really did their best to help; from walking me through resetting my network to referring me to help from customer care. On today (July 5, 2018), I received a very important phone call, but was unable to communicate with the other person due to drop calls back to back. The same thing happened yesterday and the day before. This has become an ongoing issue. I depend on my iphone for work as well as personal uses. Today the representative walked me through resetting my network again. After she finished I requested to be reimbursed for the inconvenience for the last 3 to 4 months, she informed me that I would have to speak with some one in customer care. I was transferred to customer care only to hear that I was only entitled to $25.00, in which I refused to except. The representative then informed me that $25.00 was all that AT&T would reimburse to customers. I informed the representative that I had been a loyal customer for over 20 years and I wanted to speak with a supervisor. The supervisor informed me of the something. I also informed the supervisor that I would not accept $25.00 for reimbursement for missing work-related calls as well as personal calls for the past 3 to 4 months. After speaking with a colleague about this issue, I was informed that the information that was provided to me from the customer care representatives was not correct. I was advised to call AT&T complaint center and make a formal complaint. After speaking with the representative in the complaint center and sharing the past discussion, he informed me that someone had already applied a $25.00 waive on my account. I instructed the representative to remove the $25.00 from my account. He placed me on a brief hold, after he returned he advised me to choose another data plan which was cheaper but had less date to save money. I informed him that I didn’t want another plan. He also informed me that I was not using a lot of data on my current plan. I then informed him that this was the reason I was calling; my phone is dropping calls and is not working correctly when trying to use the network. I informed the representative I was seeking a waiver for the 3 to 4 months that I was unable to use my device reasonably, a device that I pay for each month, a service I have been a loyal customer to. $65.00 is not an adequate or a reasonable amount to waiver for 3 to 4 months of unsuitable service. I am requesting a waiver for one full month. Please contact me if needed (334) 507-0955.
Thanks for your support.
I scheduled a repair appointment because I wasn't getting anywhere near the speeds promised I currently have the 1000 Mbps plan and was only getting 250-400 Mbps the appointment was suppose to be between 10 am and 12 noon. It currently is 1:45 pm and they still have not arrived.
This afternoon, between 4:00 & 4:30 PM, I started a job application, which took 2 or more hours to complete. Problem was that a resume writer sent my updated resume by email. I opened another window to assess my email. Now since the email icons/functions have changed, & I am unable to just click on "Move" & transfer it to "My Documents" as I had before, I needed instructions/assistance to walk me through this process. So I called AT&T for tech support. I talked to a female who's directions were unsuccessful. Then, and only then did she tell me that there were no tech support persons on duty tonight, they wouldn't be back until tomorrow. So I said," Hope u have a good night", before hanging up. I realized that she did not tell me what time tech support would be returning in the AM. I called back, just for that that information. I asked the next person, "What time will tech support be back tomorrow morning, & got no answer. Instead he also tried to have me try things that did not work...I had asked a few times during this interaction, "what time will tech support be in/back, in the morning ? ", each time he ignored my question; he even tried to redirect me to another company for help, so unprofessional, when I know AT&T usually have an excellent support team. That is inexcusable. Before hanging up, @ 9:00 PM, My resume that was on my email & the application have both been deleted, and I still don't know what time the knowledgeable tech support team will arrive in the morning. I work in a field in which these applications need to be carefully worded, & it takes a considerable amount of time to compose, so I am very upset about this extremely poor service, & especially the persons whom are obviously not capable to solving a basic issues.
my uverse has not worked for weeks and I have called and complained and no one fixes this problem. Mark a service tech installed another service and charged me again and it is still not working. I want credit for the month of June. I also want a service tech to CALL ME before he comes, not to show up when I am out of the office. This is ridiculous. The service is terrible. The ban # 285544238.I want a credit for all the time of non-use. Donna Makowski
Directv Account 35056717 Had a service appointment today, 6/28/18, between 8 and noon. Received an email yesterday reminding me of the appointment. Received another email this morning at 10:00 am saying I was still scheduled. No show by 2:00 pm so called 800-519-1823. I was told the technician came to the door and I cancelled. No one came to the door and I did not receive a phone call saying he was coming. I did not cancel the appointment. I confirmed the technician had the correct address, 2848 Carmel Ridge Drive, Las Vegas, NV 89134. Obviously he went to the wrong house. Doesn't he use a GPS. I am asking for a month's bill rebate for my lost time and inconvenience. BTW, rescheduled appointment is not until July 10th. Poor service.
I received an administrative broadcast from ATT regarding an application today
(June 27, 2017.) Your technical support is familiar with this broadcast and could not assist me.
I had previously requested that ATT not call or email me about selling products or service, yet you disregarded my request and force this message on me and taking up my time for the past 4 hours to get the mess you made cleared up.
Just as soon as I can find another carrier, you have lost me as a customer. You failed to respect my request to not contact me, especially to sell a products and services and then made it impossible for me to delete the message.
The call was spoofed on my caller ID that showed it came for Allstate Insurance.
of which I am not a customer.
This voice mail cannot be deleted by me using the regular way from my phone voice mail. I had requested that ATT not call me or email for any product. I am furious and will file a complaint. You are just like all the other business no respect for the customer.
TO WHO IT MAY CONCERN,
MY NAME IS CHRISTOPHER ROBINSON..
I'VE BEEN AN AT&T CUSTOMER FOR A VERY LONG TIME.. LAST YEAR AT&T INSURANCE DEPARTMENT BEAT ME OUT OF $250.00 FOR A IPHONE THEY SENT ME WAS MESSED UP! I ENDED UP TAKING IT TOO THE APPLE STORE AT LENOX MALLS IN ATLANTA, GA. WHERE THEY REPLACED IT FOR FREE DO TO THEY STAND BEHIND THEIR PRODUCT... I STILL ENDED UP PAYING AT&T FOR A MESSED UP PHONE WHICH I SENT BACK TO THEM.... NOW THIS MONTH, MY TABLET WHICH I HAD A ONE YEAR CONTRACT EXPIRED THIS MONTH ON JUNE 14, 2018... THEY DIDNT EVEN TAAKE THE TABLET OFF! I STILL GOT CHARGED FOR THE TABLET THIS MONTH!! WOW!!! INSTEAD OF THEM TAKING THE TABLET OFF MY ACCOUNT WHICH I WAS TOLD THAT IT WOULD COME OFF MY ACCOUNT AUTOMATICALLY.. I HAD TO CALL THEM AND TELL THEM TO CANCEL THE TABLET OFF MY ACCOUNT!! WOW!! THAT'S SOME BULLSHIT!! NOW IM UNHAPPY AGAIN BECAUSE IM BEEN RIPPED OFF TWICE BY AT&T!! THAT'S REDICULIOUS!!! I JUST WANT THE CEO OR PRESIDENT TO RESOLVE THIS ISSUE!!! I LOVE BEEN AN AT&T CUSTOMER AND WOULDNT TRADE YA'LL FOR THE WORLD, BUT IF THIS ISSUE CANT BE RESOLVE THEN IM LOOKIN' TO GO TO VIRIZEN WIRELESS... PLEASE CONTACT ME 404 990-0925 OR EMAIL@: firstname.lastname@example.org
June 2018 - I called AT&T to let them know that the address they had on file for me had the incorrect house number. I spoke with a representative who kept questioning if I wanted to move my internet service to another location. He could not grasp the concept that I was simply calling to correct a clerical error. I asked to speak with a supervisor after 30 minutes or so and was quickly told that the steps that had been taken were the correct ones. I was told that their system required that they disconnect my service from the "old address" and then reconnect my service to the "new" address. I was told that I may have a brief period of time where I did not have internet access while the system "moved" the services to the "new" address. Remember, that I did not actually move anywhere. The equipment never left my house... I simply wanted to correct the house number they had on file for me.
1 week later
Tuesday - I came home from work and my internet service was not working. I called AT&T to speak with resolve the issue and was told that my services were disconnected because I was moving to another location. I spent another 2hours on the phone with some poor tech guy until he finally said there was nothing more he could do. He suggested I call back the next morning when the correct people would be in the office.
Wednesday, Thursday, Friday, Saturday - Each day this week I have called, spent about 2 hours each day on the phone, and spoken with 2 to 4 different people each call to try to get this resolved. EVERY person I spoke with said one of two things... 1. I will get to the bottom of this and you will have internet shortly... OR 2. I need to dig into this, contact the "back department", and you will receive a call within a few hours with an update. I have. I have not received a single call back and, you guessed it, It's Saturday and I still don't have internet.
The most frustrating thing about this situation is that there is no one accountable at AT&T. Each time I call I speak to a new person, and have to spend 20 minutes reviewing what has happened so far. Then, an hour or more later, I get off the phone with that person (or multiple people) and they are off the hook. There is no follow up, no need for them to every question or check to see if their customer's issue had been resolved.
AT&T,,, please help me. I don't know what else to do here. Unfortunately, AT&T is the only internet service provider in my area so I don;t have the option of going with someone else.
I CALLED YESTERDAY WITH QUESTION REGARDING BILLING ON MY WIFES PHONE, 1-209-603-2629. THIS PHONE HAS NOT WORKED SINCE MAY 3 THIRD. YET I AM BEING CHARGED $93.95 A MONTH FOR A PHONE THAT DOESN'T WORK. IT NEEDS A NEW BATTERY AND CHARGE PORT NEEDS TO BE REPLACES. THE PERSON I TALKED TO TOLD ME TO BUY A NEW PHONE, I WILL NEVER BUY A HAND HELD COMPUTER WHICH ARE THE NEW PHONES YOU SELL. ONE I AM ON SOCIAL SECURITY CAN'T AFFORD THE OVER PRICED PHONES. THE MAN I TALKED TO SAID THERE WAS NOTHING HE COULD DO ABOUT THE CHARGES FOR A NON WORKING PHONE. I A HAVE A LONG TIME ATT CUSTOMER FOR MANY YEARS. I DON'T APPRECIATE THE AGENT IF YOU CHOSE TO CALL HIM THAT HIS ENGLISH IS TERRIBLE COULD NOT UNDERSTAND EVERY THING HE SAID WHEN I ASK FOR HIM TO SPEAK UP HE STARTED TALKING LOWER . ALL I AM IS A FAIR DEAL REGARDING THE PHONE. IF THIS CAN NOT SETTLED I WILL HAVE TO FIND ANOTHER CARRIER FOR MY SERVICES.
Have called 5 times...…….Can't get anyone that speaks good English...…..asked to be switched to someone in the U.S...…….response..call back please...…. Unbelievable that a corp. as large as you has such bad manners...…..never again...…….
We had at t tech come in and upgrade our router. After he left out Wi-Fi printer is off line. Called customer service. They informed me it is not their problem. I should call the printer manufacture. It was working fine before they showed up. My money their way. Zero stars !!!
I had Uverse installed in my new home in March 2018. After 2 weeks a TV issue appeared, could not access recordings or pause a live viewing. Tech came and fixed it, said it was a bad box. Same issue returned this past Sunday (no recordings access, no pause). Tech comes Tuesday. End result without consulting me, he deletes all my recordings on the grounds the disc was full (it wasn't), 2 of those recordings I needed for work (3 of those service calls were Sunday-Wednesday this week). Not 10 minutes after he leaves I lose Internet. Another call to "customer service". Eventually get the Internet back. I return to the TV and THE SAME ISSUES ALLEGEDLY JUST FIXED! Except now in addition to the recordings/pause issues, I can't record at all. For the third time this week I call. I'm told a tech will be here between 4-8pm last night (Thursday, June 14). NO ONE CAME AND NO ONE CALLED!
Rating ATT with 1 star is 5 stars too high.
Our landline is out of service. No dial tone and the phone doesn't ring when called. I checked and there is no dial tone at the service box on the side of the house (the demarcation). I found it very difficult to report the repair issue to AT&T. When 611 is called you are put through various levels of automated nonsense before being routed to the wrong person, generally in the sales department. Finally got through to a human who made a repair appointment 4 days out with a 4 hour window. On the appointed day no one showed up and no one called. Called back to complain and AT&T has no record of either the repair request or service appointment. So I made another appointment, 4 days out and with a 4 hour window. I waited all day and no one from AT&T showed up. Tried to call AT&T, but by then their call center was closed. Today is Saturday, they will reopen on Monday. I will call on Monday and make another appointment. I will wait all day and they will probably not show up again. It's not like they can't find us. Their RT is at the end of my driveway. Meanwhile, we will continue to get billed for the phone service that we don't really have - payment for which they will continue to demand on, or before the due date...
I called to pay my bill. First call use automated service, didn’t work. Second call, talked to billing customer service. I was told amount and it would cost an extra 5.00 to pay with James. I explained automated service was not taking my information. In fact it tried to have me pay someone else’s direct tv account. I only have a wireless account. Was told try again at *611. Tried the automated system tried to add 40.00 for me paying my bill. Called back spoke to Casey she took my payment charged me 5.00. When I asked about my bill I was referred to app. Spoke to Randy supervisor. He was rude, nasty and talked down to me because at this point I had been told 4 different balances not including what the app said, 5 different balances. I tried to tell Randy I had never had another carrier but that was going to change. I have had a car phone before they had cell phone to now a cell from age 16 to current with AT&T. Randy basically said AT&T didn’t care about my loyalty and should leave. Last time I checked AT&T was doing better but still in the forest and not even close to the woods let alone in the clear. I don’t understand why Randy (supervisor) is able to talk like that to anyone! Randy needs a mouth wash and a very long time out, possible long enough he is no longer on AT&Ts payroll!
I am so extremely disheartened with AT&T customer service. I have had several issues in the last two months related to Internet and DIRECTV. I've spoken with countless customer service agents and multiple supervisors who have not not only not helped at all but have also been dishonest and none have returned calls as promised. I've invested at least 15 hours in phone calls. I'm at my wit's end and still have no resolution. I am ready to take legal action if I cannot get a resolution to my billing and contract issues.
ATT U-Verse service went out at approximately 2 AM Saturday, May 12, 2017. Spoke to 3 representatives and 2 supervisors starting at 7 AM who had me do a reboot before telling me it was a problem in my area and would be restored in 2 -4 hours to telling me I would have to wait until Tuesday, May 15 for a repair.
some one called me from at&t but instead of fixing my problem he just wanted to give me a few bucks and that's makes things alright? why do you not fix the problem. then told me he would take phone back but would give the taxes I paid
Our beautiful lawn is DESTROYED from your company (AT&T) digging up my yard to put in new lines and the DEAD SOD and ROCKS that was put in to replace the dug up holes looks like TOTAL CRAP and I AM VERY UPSET. I would like AT&T to put down sod that is actually alive and make it look like it did before my lawn was destroyed!!!!!!! I already cleaned up most of the rocks so the lawn mower doesn't hit them as well as fixed the huge bolts that had springs in them which I had to take off for the bolts to fit level to the ground (nothing like a trip hazard) very dangerous. PLEASE FIX THIS ASAP!!!!!!!!!
You lied multiple times about our bill an the perks you supposedly where letting us have what a joke charging us twice for phones that where supposedly free or we would not have gone this route maybe that's why we havent received a paper bill for 3 months no happy customer here ever wonder why? Even the so called credit cards where nothing as to what you advertised to us amount cut in half per Pam @276 254 9587 she said would return calls an never had please pull taped phone call if you don't believe this !so why am I receiving so much dung from this so called customer based company you can contact me three the snail mail @ Danny Keeley 1480 ward my rd rome has 30161 of you have the gonads to I'll be waiting today is 5/10@8:45pm
your sell man lie to me I have been with you for years time to look for new company
On April13 I made a call to the ATT service department reference my direct tv not working properly. On this date I'm not sure if I spoke to a person or not about getting it fixed. On April 15 I spoke with a person who set up a service call for me for repairs on the 16th. The 16th came and no one showed up advising road conditions were too bad to get here. Personal in the survey department called wanting to know if my tv had been adequately repaired at which time I told the person no one had showed up. This person set up another repair date for April 19. Again no person showed up for the repair. I called the repair service once again asking why. The lady advised that she would have the service supervisor call within the hour. Needless to say no call. I pay 124. dollars a month for a service that I'm not getting. I feel that ATT show prorate my bill for this inconvenience and I will be looking elsewhere for tv service.
I needed to purchase a new cell phone. I'm an HVAC service tech and I'm crawling in and out of attics and crawlspaces all the time. My old Samsung flip phone was a military grade phone and has been through the war. I asked for a rugged phone and was pushed to an $850.00 phone plus a case. I didn't need a smart phone for where I was working, I knew it wasn't going to last. I was offered one flip phone which is a cheap piece of plastic for 63 dollars and change. But, I can buy 6 of them and still save 500.00 dollars over the smart phone which will only last two years anyway. I called tech support to find out how to import my contacts, there isn't anyway to do it. I have to input 239 contacts by hand. He told me I had 14 days unconditional to return the phone so I went back to the store to return it and was informed there is a 45.00 restocking fee on a 63.00 phone. So, I'm keeping it while I go out to bid for a two new phones and carrier, did I mention there are two phones on this plan and carrier. I've been with AT&T for 13 years now, but I guess that doesn't mean a thing. You're only as good as the new money they want you to spend in there store. I now understand why they are rated the worst of all the carriers for customer service.
I am a handicapped seventy year old. I came to this store to pay a final bill for a family member. Three people behind the counter and I have been waiting over 30 minutes and no one is taking my money. This is unacceptable
0n 4/2/ 18 I spoke with an agent regarding a $40.00 charge for a mini genie that a tech left at my home & a $9.00 late charge. advised the agent that I had contacted agents in feb. & mar. 2018 and was told that the non owed $40.00 & 9.00 late charge would be removed. this did not happen. the agent that they were generating the paper work to effect the removal of these charges.also onthis date i advised the agent when I attempted to schedule $153.52 payment due 4/ l7/18 the system was showing a payment for $151.51 was schedule for 4/13/18.the agent advised me she entered and scheduled the $153.52 for 4/7/18. in checking bank account on this date I did not find the that the payment had not been processed. an agent advised me, after inquiry that they were unable to process the schedule payment because my banking information was not available and because of this I would have to pay $5.00 or processing fee and, be charged a $ 9.00 late charge on my next billing I schedule my paymentst to be drafted from my checking on the scheduled due date. when I do this it shows my banking information is stored in the system. the time I have spend on the phone waiting and the thank you for being a valued at&t customer at the closed of the call is not true. I trust that your response to this complaint will make it true.
I have been promised a credit on my account since November of 2017. Its now April 2018 and every time i call, I am told the exact same thing. The rep sees all notations on the account for every month I have called and promises me that the credit will be applied to the next months bill. Today I was transferred to 7 representatives. 7! And they each claimed that they were transferring me to a supervisor to apply the charges. Finally after the 7th rep tried to transfer me, I just hung up! ATT is the worst company I have ever dealt with! Not only will I never do business with them again, I am making it now my personal mission to express in every outlet my dissatisfaction as well as notes of names, dates and recorded conversations I have contacted.
I feel compelled to contact you in support for the young students at Stoneman Douglas school. I would like to ask that you think about being on the "right side of history" and DO THE RIGHT THING and drop your support for the laura Ingraham show. She is a loud mouthed bully and should not be allowed to act in such a manner, without being held accountable. Please, DO THE RIGHT THING. BE ON THE RIGHT SIDE OF HISTORY!
the boatwrights from Oregon
I am a longtime customer of ATT with a family plan that costs us about $4,500 annually. I notice that ATT advertises on Laura Ingraham’s show, and am very upset that she was so cruel to school shooting victim and high school student David Hogg via Twitter. (Her subsequent apology was just to save face and advertising support.) I hope you are very upset by her cruel words too and will stop advertising on her show. I’ll wait to see if you stop endorsing her to decide whether or not I stop using your services. I don’t want to give so much money to a company that supports such cruelty. It makes me feel like, indirectly, I’m supporting her too. Please stop supporting such a mean-spirited person; it’s not in keeping with the spirit of your company.
I purchased a new 6S apple smartphone from AT&T, during my first month the phone was checked and found to have some defects and AT&T filed a warranty claim and replaced the phone, 2 to 3 months later my phone was stolen and then AT&T filed a insurance clam and replaced my phone again, I am now having issues with that replacement phone with missing screws from the charging port and have been told that my phone is not a new phone as I had purchased but a refurbished phone, I made 7 calls in one day trying to have my issue resolved, 4 calls to the techs at call center, 1 call to the billing management, 1 call to technical support, and 1 call to Apple waranty. I am only asking for my phone to be fixed or replaced with another refurbished 6S since I paid and bought in good faith a new 6S from the begining and with all that I went through from the time of purchase AT&T had replaced my new phone to a refurbished phone that I could have bought at a pawn shop for way less money. No one was able to help me with my defected refurbished phone. I am elegiable for a upgrade but find it hard to upgrade with a company who in their good faith sent me a used phone to replace a new phone and now want even help with the repairs of 2 small screws to fix their refurbished phone that they know clearly and without doubt that they shoud step up and resolve this petty issue which could become a major repair for this phone in the future. thank you for your attention with this matter and your time
I write to you not just to complain about poor customer service but hopefully someone in the corporate office can rectify the situation. My complaint is long so please bear with me.
On Friday, March 24, 2018 we 9 my girlfriend and I) went to the AT&T store located at 8646 Gladiolus Dr. in Fort Myers, Florida to see if any promotions were in effect.
We were told by the woman staffing the office that there is a promotion, we could upgrade to a Samsung S-9 for only half the price of the cell phone. She said the phone normally is $789.99 however we could get it for $395.95. My girlfriend asked is there anything we have to do other order the phone and we told "no', just pay the sale price. However we had to go to the store located at 4125 Cleveland Ave, Fort Myers, Florida since that is where I purchased my phone. So across town we go, there we are told the same thing, S-9 phone for $395.95. My girlfriend up grades her phone, however I cannot, I must go to the store located at 6 Mile Cypress Parkway. Before closing the sale my girlfriend asks the saleslady(Dana Brown) it is half price, no other commitments, she says "no". She never shows us the paper work but puts it in a folder and we leave. The only number she signs for is the $42+ - sales tax. Never saw any paperwork or image on the pad for the price of $789.99.
We go to 6 Mile Cypress store and wait for a rep, when I tell him I want to upgrade my phone he tells me I must get Direct TV. I couldn't believe it. No one before mentioned Direct TV to us, as a matter of fact we asked at both stores is there something else we must do to get the phone at half price and both times we were told" no". We then look at the paperwork and we see the $789.99 charge. We were told that my girlfriend would have responsible for the entire cost after 14 days and there would be nothing we could do about it. We were so mislead, to the point I would classify it as a scam.
Now we have to go back to the store on Cleveland Ave. and undo the whole sale. Mind you we have already spent 4 hours on this process.
We get there, and Dana Brown tells us it was just a miscommunication!
To add insult to injury she want to charge us a restocking fee, nervy.
We started out at 11:30 a.m and ended up leaving the Cleveland Ave store at 5 p.m.
We have been long AT&T customers and I am not going to threaten leaving, although I have had many offers to leave. I am happy with the service but not with the AT&T representatives as some of your stores. They are the face of your company, to many the first impression of AT&T, don't let them ruin your reputation.
I hope and expect a response, Thomas A Turco, 203 400 4922 my email is email@example.com
Account #298089494794. I received my February bill on 2/16/18. I mailed my payment 2/17/18. It was posted 2/27/18 and I was charged a $5 late fee on my March bill. I received my March bill 3/19/18 with a due date 3/24/18. There was no way my payment would reach IL from WA so I had to spend $24.70 on next day service. P. Van signed for the payment 3/22/18 at 5:48 AM in Carol Stream IL so I know my March payment will not be late. What I want to know is why I was assessed a late charge when I mailed my payment timely and have had no late charges on this account in 6 months. Please credit my account with the $5 late fee. Is there any way you could mail my payment to me a week earlier to avoid this problem? I have tried and will keep trying to set up an online account but have had no meaningful help from customer service.
I am very Upset about a situation with AT&T INTERNET BILL ,I have been told 2 months ago I will pay $34 for 1 year of promotion,and today 3/24/2018 I have recived a Bill for $40. Rude !
This is very not right !
I am very Upset and disapointed! I had a VERY BAD EXPERIENCE at the AT & T store located at Beverly Bvd,(and La Cienega) Los ,Angeles CA 90048.This is the second time I went to ask for help to downdload an App.and No only the employee didn't have a knowledge at all, he couldn't respond any question. that he lied and was disrespectful.His name is LUIS, he was trieing to make buy a new cell,when the one I have I bought it 5 months ago,He said I need a biger phone,becouse I don't have room for texting??????
LUIS ,need training and education,this is not right to treat a costumer and lie to make me buy a new cell. Are they in comisions on sale??? This is the second time that happened!
For 3 months in a row I have received my bill 2-3 days before the pay date.one time actually after the date all resulted in a late payment.
There is no way other then going into an outlet to pay this on time. Paying by check through the USPostal service which is the most convenient way for me it is impossible to be on time, so, go ahead and charge me the $5.00 late fee.
The closing date on bill this month was 03/07/18. I received it today 03/23/18 16 days after the closing date, the due date 03/28/18 Today is Friday the check goes to Atlanta If I pay the bill tomorrow the chance of it being recorder by the 28th is absolute zero.
I believe this is fraud committed by the nations largest telacommunications co..
i got a lg v20 back on march 11 of 2017 the deal was 50\ off of 829.99 over 30 months but att made me pay 249 of the phone upfront that left me with 580.99 over 30 months they were giveing me 13.37 a month as a creidt over 30 months but are now saying i ported my number out so now i owe 829 not 580.and not takeing off any creidts i have so far after 13 months of billing
On March 14. 2918, an AT&T serviceman worked on a telephone line in the yard behind my house. Before his arrival, I had no problem with my service. I did not call him. Shortly after he arrive around 9:15 A.M., I list the dial tone on my LANLINE. I waited to see if my service would be restored after he finished. He left around 3:30 P.M., but my LANLINE service was not restored. I immediately called AT&T to inform them of the problem but was told it would be Thursday of the following week before anyone could come back out and restore service to my house where I didn’t have a problem until the servicemen worked I. The line. I complained that I WAS A DUSbked elderly woman with severe rheumatoid arthritis and that my ADT SECURITY security system would be greatly comprised by that arrival date. The agent then told me that the soonest they could come to my house would be March 21. I asked to speak to a supervisor and was referred to Ryan who assured me they would expedite the repair and someone would be out the following day, March 15 between 8 A.M. and 8 P.M. At around 3:30 on that date, I called to check the arrival status of the serviceman only to discover that no order had been established. Ryan lied! I complained because of the risk to my self and home security because my ADT alarm operates on my LANLINE. I informed Louise that my home had already been broken into once and I didn’t want to face another danger like that, especially silly with a compromised system that has lost service because of A mistake made by an AT&T serviceman. Louise assured me that someone would be out between 5-8 PM, but needkess to say, she LIED as well. I pay my bill on time and AT&T does not have to call me for lack of payment and to be treated with such lack of concern for the customer’s well being has become the trademark of AT&T. You all don’t care about customers. Not only I’m I without service but I’m at risk because my ADT system is compromised but I’m using cellular data I should not have to use, possibly costing me financially in the long run, because I don’t have the security of using my home Wi-Fi. No one from AT&T visited my house on March 15 to fix a problem your company caused. I ask that you send someone to my house first thing on Friday morning to repair the problem your service man caused. I ask that you discount my bill for lack of service from 9:30 A.M. on Wednesday, March 14 until those repairs are made. I also ask that you discount my cell phone to atone for data used that would not be used. I have had similar problems in the past where I have been accused by AT&T of using data beyond my plan while aim sittiting at home all day long relying on a Wi-Fi that may or may not be working through no fault of my own. There was a time when AT&T appeared to care about their customers. Where is that concern now? I live alone! It’s not a very comforting feeling to have someone break into your home, and the thought of my security system being disabled because of a mistake on your part is REALLY frightening for me! When I faced that dNger before, it was well over a year before I slept at night. Please don’t make me relive that incident, which is becoming very real for me.
On or about March 2, 2018 I made a promise to pay by phone using your automatic services for 3-21-2018 and on Tuesday my services were interrupted. I did receive a notice in the mail for the 8th of March service interruption. I was approved for that date and someone tried to get into my gated community and was unable to get in. I can't get in and out of my gated community because the last four digits of my phone number is the gate code. It is so sad to offer a service and not honor it. Services needs to be restored immediately. I also spoke to Linda Wilson and she said she showed no record of a promise to pay by date. I also explained I had 2 surgeries and I was running a little behind so I would make payments on my account as much as I could. Linda stated that she could not restore my services unless I did a promise to pay by with her by check or credit card. Why would I call and say I did a promise to pay by and give her the dates and amounts if I didn't schedule one. If they were going to interrupt my services, why didn't they do it on the 8th as they say was scheduled. Obviously it seems as though my promise to pay was deleted. I used my phone as recent as Monday night. I have been a customer for many many years under a different last name and city since it was South Central Bell.
I have been dealing with this issue since May of 2017. My services were transferred from the home that I was staying in to the home that I have bought. Since then I have called every month to get everything taken care of as far as my billing. Someone on Direct TV took it off of combined billing and I didn't find that out till September because in June they stated that everything was fixed. I still wasn't getting my bill to upload so couldn't pay it. In September they told me to register which I did and was only able to pay once on there because every time I log in it directs me to combined billing. I have called every month been promised call backs I never received, been told it was fixed, and just wait to make a payment until they could fix it. I called every month to due my part as a customer. This experience has been crap and something I shouldn't have to call in monthly and speak my weekend on the phone 3-4 hours at a time.
I spoke with supervisor Frank Employee #FR371B who tried to say that I didn't do what I have been doing calling in trying to pay even when they said I had 0 balance and I even went to a store you couldn't find it in the system and speak two hours after work. I understand there is valid charges because I can't disconnect them but all the work I have put in your company never responded. Frank then stated that I can only adjust 100 dollars due to the unfortunate circumstance which he has the power to due the balance. Im not trying to get off easy but for my difficult situation and been provided bad customer services I'm not paying charges I can physically pay because they don't pull up or they can't find them. I will continue out paying once everything is fixed and start with my combined billing the way it is suppose to be and the correct amount. As I stated to him. A a supervisor you are suppose to go beyond for the customers and satisfy them. I never had an issue till I moved and never missed a payment. This is not on me I haven't dropped the ball ATT/DIRECT TV did. The balance should be credited and what should happen is credit and pay the early cancelation fee because I'm done being a DIRECT TV customer with the horrible experience I deal with every time I call in. I will go to cox where I have never had an issue and think about getting a new cell phone and internet plan as well. Ive been a long time customer and this experience has left a bad taste in my mouth and when your friends and family ask are you calling direct tv again that is an issue.
Just had corporate gentlemen that came by to see how Dave (our installer) did they opened the gate without my knowing to check on install and failed to shut the gate behind them. Now my dog is running loose NOT a good start for your sevices.
The month of Jan I dropped my fax line my bill was reduced by $52.00 the bill was $151.57 this month my bill is $222.66 ..
I made multiple calls before I actually got to speak to someone in the US and they pretty much said this is your bill and when I said that ATT was going to lose me as a customer pretty much got the oh well. I said Comcast would like to have me as a customer and the ATT lady said would you like for us to cancel your account or wait till you call Comcast.
With my wife's cell phone bill is separate from the other ATT services that we have all totaled we are spending over $300.00 per month and really disappointed in the ATT attitude towards their customers.
That lady in Kentucky needs some customer service training she was supposed to be a supervisor in Customer Retention.
Happy to hear that so much is going well for ATT that they no longer need to keep their customers.
Thanks for listening I feel better now hope to hear back from ATT but not expecting too will be searching for other options.
Harold Burtt 904-272-0788
I'm having grave difficulties trying to get the plan agreement your company and I entered into (see below) correct billing info. I've spoken to billing and the loyalty departments on several occasions within the last few days with each time receiving feedback via email from them of plans that was said that I had agreed too, but didn't. I have spent numerous of hours on the phone within the past few months and days trying to correct these issue with negative results. Agreed to services and plans timelines: 1. Change in monthly services cost (03.08.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00. Effective date: 03.26.17~03.26.18. Had many issues with billing thereafter. 2. Change in monthly service cost (08.06.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00 with $36.60 due 08.26.17. Current balance: 0. $32.30 removed from my bill. Conf #: 3531967603A. Rep name: Taja. Problem in Aug: Bill was great and the service person was very good. However, my upload and download speeds were changed without my knowledge or consent. 3. 02.12.18: Receive email stating change in services. Bill increased, contract added. 4. 02.15.18: Called AT&T to address concerns. Asked to speak with a Mgr. Rep said Mgr would call me back. Mgr never called. 02.16.18: received email stating same as item 3. Reps that I've spoken with: Jevone, Tre, many others. My request and expectations are that your company adhere to the service plans and agreements that we entered into in Mar and Aug 2017. No contract, download and upload speeds at 18 mbps and 3.0 mbps, respectively. I look forward to your response as soon as possible. My telephone: 502.695.3707 (H) 859.492.3707 (C). Acct #135252206. Pass Code: 5217
Installation of my service was done in December 23,2017. A cable wire is still exposed in the backyard. I called in to report the issue and even called the attention of a serviceman servicing my neighbor but nothing has been done to bury the exposed wire. Is there anybody listening?
I called into your customer service to check on my data plan. I spoke with the representative about what there was to possibly upgrade my plan. She told me about the Unlimited Data plan. I asked her how much it would be and she quoted me the price of $145.00. I currently pay 133.30 for the 10gb plan. So I asked her if that was the price and she again said yes. So I told her that since it was only $12 more that I would upgrade to it. Never once did she say anything about any additional fees or taxes. I get my next bill and it shows a higher rate than what was quoted me. I called the customer service at that time and then they proceeded to tell me that my new rate would be $172. I told them that was not the price told to me and that it needed to get fixed. Nothing was resolved at that time so I asked for a supervisor. The representative told me that they would have to call back in 30 minutes. That was on 2-9-18. Today is 2-13-18 and I just got off the phone with them after spending 1 hour and 21 minutes with 3 different people. I made that call as no manager called me. I was told that the initial representative had told me a wrong amount as they should have explained about the added fees and taxes. I explained to each person that the representative never told me that and that I should have been given that price. Each person I talked to kept over talking me and did not resolve anything except that they were giving me a $100 discount on my next bill. The final person whose name was Sylvia (did not get the first two as I could not understand them) said that she could not help me due the fact that they can not change the amount of a plan because it was the marketing team that set these prices and that they could not alter the plan. I then asked to speak to her manager and she stated that he or she would only tell me the same thing and basically said that it would not do any good. I then asked for the corporate number and she said that I would have to get that from the manger. Then she told me that after conversing with her colleague's that there was no corporate office number. I was on the phone with her the whole time so I do not know when she had time to do this. I asked again to speak to her manager and she said that it would take 24 to 48 hours to get a call back. I asked for the name of the manager that would be calling me back and she gave me the name of Jessica or a Martin. I will be waiting for this call.
I am James Crawford---1833 7th Street--East Moline, IL. 61244 firstname.lastname@example.org
About a year and a half ago. (Aug, '16 I believe) I requested a land line be installed in my home. I had service with ATT for over 50 years but had it removed because all I was getting was sales calls.
Shortly after, my wife lost her vision and could not use the cell phone. I requested a new land line from ATT.
After waiting a week with no service I called ATT (after my usual 25 minute wait) The lady said it had been installed. I had been in the telephone business for 31 years. I checked the demark point and the terminal at the pole(since it was a buried service) and found my drop wire was not connected. I called again and after my usual 25 minute wait. and was told it was working because she had called the number 309 752-0372 and heard it ringing. Wow, I thought: Who am I dealing with here? A ring back tone doesn't mean it is really ringing a phone. I told her my service was not connected at the terminal She said I should call repair. I told her I needed an installer. She was sure she was smarter than me and we reached a stalemate. I told her I wanted to cancel my request for service and she agreed.
A month later I got a bill for connecting and a months of service. I called back and after my 25 minute wait, the person said they had no record of the previous conversation. but she would annotate our call and look into it.
A month later I got a bill for installation (about $45 and for a months service. I called and after 25 minutes, I was cut off. Next month another bill arrived with just the installation charge. I sent a letter of explanation. Then I got the nasty letter saying I am late.. Then I explained to a collection agency and they said OK forget it. They sold it to another collection agency which I ignored. Yesterday I get a notice from another collection agency.
I am sure this has had a negative affect on my credit rating and feel that ATT is responsible for all the harassment I have been given.
Would someone take pitty on me and resolve this matter.My previous telephone number was 309 752-0372. I had copies of my letters but have changed computers and the letters only duplicate what I have said here
I called internet service number in August to complain that our extra charges for internet usage was impossible because we are unable to download movies and the amount of usage they were saying (250gig-650gig) was not believable because we are a two person family and work full time jobs.
The individual stated the Technical department could research this and get back with me.
In October I called again, and stayed on phone over 1 hour, and the lady agreed with me that it appeared incorrect that two people were using 650gig in one month with NO movie downloads, and NO video downloads. She stated they would credit my account for that month and go to research the other months.
In February, I noticed the other months were not addressed so I called back a third time, and this lady was horribly rude. Wendy Desk R100. She stated it was very possibly that I could use that much internet and there was going to be no more research. In essence she didn't listen to my complaint and understand what I was addressing.
After careful review and outside inspection, it is the collective conclusion that AT&T is deliberately slowing down my internet speed both direct and wireless !!! - I would like a direct response regarding this matter !!!
Respectfully Submitted, Judith A. Kowich
30529 Iroquois Dr. Warren, MI 48088 1-586-751-0159
This is the worst service I’ve ever had I’ve only been with AT&T for 2 month n my transition has been horrible I will not recommended nobody to them at all I’m so disatified already !!! Now when I switch services they’ll ask me wht can they to keep me instead of asking me now smfh!!!
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be. We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the past three month I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repair was to be completed only to be disappointed. The last date I was given was Feb. 7th, and of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Business Bureau for I am fed up with ATT customer service responses.
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be.We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the pass three months I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repairs was to be completed only to be disappointed. The last date I was given was Feb. 7th, an of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Buisness Bureau for I am fed up with ATT customer service response.
my complaint is that i had trouble with my hd tvs and had a service man come out to fix it and a car showed up and an att guy came in and pulled a scam on us to change from century link to att sevices. they spent several days hooking up our phone system and we evidently have a blockage somewhere in our home so it was a waste of time we have had no phone for almost a week. and also we were supposed to have a 14 days grace period to change back if we weren't happy to keep our phone number as we had it for 30 sum years.well guess what we tried to get our old phone number back to change back to century link our original phone outfit and we have gotten no where.i and my husband are not in good health and we need a phone and it still. is not working. i am so stressed i have been trying to get help for this and can't get anywhere.please contac me if you can help get my 30 some year phone number back so i dont have to notify a bunch of family , doctors ,banks , famiy etc... thank you so much please help... nancy stover use e-mail i don't have a working phone... thank you
I needed help on my internet service. I can't tell you how many hours I have spent and I still have not got the answer, All I wanted to know was how to keep devices and/or people off my internet. Customer service has changed my passwords and even taught me how to look up things, but I still had problems. They finally sent a Tech JUSTIN (problems with getting that even). I was not at home but my 15 year old grandson was. He was suppose to call me and I would come home. My 15 year old is on his gaming xbox to much and I wanted to block his xbox but not other things. I had many questions. In Jan 2018 for the 1st time I went over my 1000gb and I wanted to know how could that happen when not much changed. Sadly my phone had problems and I didn't get my grandsons call. Justin still serviced my home with no adult present. When I got home my child said I screwed everything up and if I changed passwords again and a tech had to come I would be charged. Justin had left his number. I called him because I never got my questions asked and didn't really believe my childs message fully. He didn't answer but returned my call not long after. He was instantly annoyed with me and any question. He would keep saying "What do you want me to do?", After about 3 minutes he said look I a just ready to take my lunch so I gotta go. Why the heck did he call me back if he didn't have time? He was horribly rude and I began to cry I was so frustrated. I just needed some help and guidance. So after being a customer for some time now I will cancel my account and go to Infinity Internet Essentials. They have faster internet speed and classes to learn things about the internet service. Most of the phone customer service people will ask a bunch of questions (about 10 minutes) then transfer me to someone else and they ask the same questions. I am to old to waist my time like that.
I have a 6s IPhone that just froze and was unable to restore..... this I was told at the apple store, On 2/6/18, I went to the Retail store at Sunnyside Village Plaza Center, 10820 Pendleton Pike Ste D, Indianapolis to discuss the next step. When I went in there was only one customer in the store and she was finishing up.... there were two staff on duty. I explained my problem and I needed to verify insurance or upgrade or replace.... I did not break the phone - just plugged in to recharge and the next morning the phone would not turn on... So of course they preceded to TRY to fix it when I had already said in would not restore..... It was very apparent that the one I first talked to was new and was not very sure what to say, then the other man came over and was very short, and arrogant with me. His demeanor was not very professional. Look up info told me I did not have coverage on my phone and still had 13 months so pay this or call this number was his solution.... he did not offer to call to help just gave me a number and said to call it - duh... did he not listen I had no phone - he would not let me use the phone there because it was "business phone" was this not business???? I left very frustrated and went to a friends to use her phone and a claim was made- a phone is being sent as a replacement. I have been an AT&T customer for over 40 years and left with a very bad feeling as if it was to much trouble to help me - and I was just an old lady that he had no time for..... customer service definitely was missed in his orientation....
I have paid 565.00 to get the internet and tv turned back on. They want turn it back on and are rude some of them. My grandaughter needs the internet to do her homework on. My daughter is looking for jobs. My husband Jorge funes let his friends do a three way group plan its 1000 and something dollars some charges were made in my name after I cut off there phone's October 18. There has been fraud on my phone by my husband's friends and it needs to be stopped and the internet needs to be turned back on thankyou Elizabeth Gale funes.
I changed my plan with the customer loyaltly department early January, said that I was going to save money on Directv and At&T. I did save money on my Direct Tv and when I got my at&t bill my bill was over 60.00+ in charges. I called to talk to a representative who was rude and said that since I changed during my billing cycle that I owed this money. I understand these charges are associated with changing a plan during my billing cycle, I was not made aware of this when customer loyalty changed my plan. I was under the impressing that I'd save almost 20.00 or so with changing to the new plan, not adding 60.00 for billing cycle change, then my bill after would go down. this was not disclosed by the representative. if that was the case. I'd change plans when my billing cycle ended to not incur charges of 60.00+. I need this rectified. I tried to ask the agent to connect me to a manager he refused would not give me his employee id to identify him, or his customer number to identify him. He would not connect me to a manager for assistance. I feel that this kind of customer service treatment is unfair. I did get his name was John I called at 1:42 mountain standard time. He was very disrespectful, not customer friendly, and not symphatethic at all. he advised me to call and talk to someone else. This kind of treatment is very unfair. Please adjust this situation. You can pull the call records. my phone number is 623-414-8255, name is Sonia Butler, under the account. I have 5 lines with you and directv service. I would like this taken care of. The money that was added was not disclosed even if it is for one billing cycle. I would not have changed my plan. Please call or email me back with resolution. I am very upset.
I can't remember my at&t wireless user ID and password, customer services will not let me reset to a new
ID and password with out these two pieces of information. possibly because my wireless phone was lost
or stolen last year. My old wireless phone number was/is 309 278 8809. my account number is/was
199024947635. I simply do not see a good reason why these 2 pieces of information are no enough.
they could have sent me the requested information by email or by mail or by my new cell phone numper
witch is verison wireless #309 207 2990.
I had a home internet with At&A for only two Months. They offer me a plan below Basic. They send a technician to see if there is something else they can do about it. Thet poor person he did not even know why they send him out because they had to check everything on their end and take care of it. He was in my apartment and he was on the phone with them and ask why he was there. After all, I find out they just did that all promise to have me to pay them more money, and right now they are trying to charge me because I had my internet for almost 2 months. I never sign any contract, and I don't think they have any right to charge their customer an agreement fee if it's never been sing. Since December I have been calling Belling Department, and talk to them they all tell me the same thing. They all tell me they do see the comment about not having you to pay any fee and let's send out a request for ADJ. I think I have about 20 people is name and ID number that I have talked to and They all told me the same thing. I was hoping At&T could care about their customer a little more. Especially, when the Customer is right and there is an ADJ required for $132. They have a lot of rude people in their Customer service department, and a lot of unhelp full people in billing Department. plz, don't trust At&T. Get your Service though someone else.
I have been a loyal customer of ATT wireless for 22+ years, with phones and data plans for my entire family. We recently moved for to Longmont, CO, a suburb of Denver and a city of 100,000, and have NO SERVICE at all in our neighborhood. The service is so bad that if I step out of the WiFi range of my house, I have to drive 3 miles to use the phone.
THAT is not the reason for my complaint. I contacted ATT shortly after moving here, and was assured that I would receive follow up. I never heard back by phone, text, email or written correspondence. I waited a few months and decided to try again. I went through the entire scenario again and AGAIN was told someone would call or email me. AGAIN, ATT has been completely unresponsive.
I have never missed a payment, I have continued to add lines and data plans and tablets. And, now that I have 2 useless phones in my neighborhood, I can't get a response from ATT. This is unacceptable. It is NOT the way a loyal customer should be treated. Now that I have no other option but to switch to Verizon, I am asking for SOME DEGREE OF SERVICE RECOVERY! I called (800) 331-0500, and was told by Tabitha that "there is nothing they can do - you have to pay your bill in it's entirety" She then told me that she could give me a discount on my plan or switch me to a cheaper plan!!!!!! Why on earth would I want a cheaper plan for 2 phones that I can't use in my area!
I would hope SOMEONE at ATT could offer SOMETHING in the way of Service Recovery.
I've called Att since Irma hit Florida to replace a leaning pole with wires hanging below my 6 ft wood fence, they've sent the wrong crew 4 times, 9 calls, 9 lies told of when and who would repair they pole, to this day nothing but lies and denied responsible about work orders
On 01/23/2018 I had purchase a cell phone from this company and on 01/25/2018 once again I had to purchase another cell phone from this company down payment of $372.87 for each phone .Problems is Numbers to both cell phone was a recycle phone Numbers; these account was in some one else name; this company tell me it was a problem with their ITT department and I was told that I would receive a refund within five to seven business days. When I call again this morning another employee tell me I will get a refund within 1 month, which is unacceptable, since this company had no problem taken my money you all needed to refund my money with in a timely manner especial since there was a computer issue. I have bill to pay like every one else and this is a lot of money that was taken from my account, I 'm very unhappy with how this matter was handle. please contact me at your AS SOON AS POSSIBLE I will be write the BBB about this issue as well , I need my money and I refuse to wait one month for this company to refund my money for both cell phone here is a copy of my order. since this company mess it up it shouldn't be a issue with give me my refund.
Dear JANIE YOUNG,
We are sorry to say that order 56-804000002565825 that you placed with us on 01/25/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-804000002565825
Wireless Number Device
901.463.5588 Samsung Galaxy Note8
Dear JANIE YOUNG,
We are sorry to say that order 56-802000003492554 that you placed with us on 01/23/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-802000003492554
Wireless Number Device
901.567.1525 Samsung Galaxy Note8
We did try to contact you a couple of times to resolve this:
Initial request sent: 01/23/2018
Reminder sent: 01/23/2018
If you'd like to place a new order, or if you have any questions about the canceled order, please contact us at 800-331-0500. We're here to help.
I was an AT&T customer for a very long time until recently, I canceled my business with AT&T because of how my internet problem was not resolved, my account number is/was 134092905(which is canceled) but my issue is now that I have gone to Sonic and AT&T was suppose to connect the service line, before my installation (this last Sat 1/27/18) and was never done. The service tech called to see what happened and he had to get another ticket AT&T to come out Monday 1/29/18. I went home at lunch today to check and service was not on, I called Sonic and they checked and AT&T ticket was closed like it was done....I check the box and it was left opened and with exposed wires and they were not even connected! Exposed wires to the weather....not good! Sonic said that another ticket was opened for a tech to come again tomorrow 1/30/18 between 8am - 8pm...in the mean time the wires are exposed to the weather....and I'm being charged thru my cell phone carrier $15 per 1mgb I use because I have gone thru my normal 20megabites, because I have not had internet working for 3 weeks. I can not even connect t o my work e-mail! This is bad customer service all the way around....If I knew I could attach an image I whould of taken a picture of the exposed wires and box....
we purchased our phones over 13 months ago and while reviewing why our bill ran close to $300. per month we discovered that we were being over charged 2x on the insurance among other things. we contacted AT&T and was told that they weren't responsible for reviewing and uncovering such things I don't know if it was the customer service agent or the company but what I got from this situation was that we will take your money on bogus charges and if you don't catch it we will continue then tell you if you discover this fraudulent charge that is was not out fault...thank you AT&T.
my question is how many people is this being done to and is this an appropriate response for this issue by this company?
Representative did not fulfill my request regarding service, instead she changed my cable to Direct TV without my consent, resulting in lack of service for 24 hours and being late for work; after being on the phone for more than three hours over two days.
Would like to have someone call me at 731-695-5850 please.
Too lengthy to go into. But I am sure Att would love to know what has happened! Please call
REGARDING MY PREVIOUS COMPLAINT, I WANTED TO ADD THIS TO IT, BUT YOUR SYSTEM WOULD NOT LET ME BACK IN UNTIL NOW.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
ERICA, OR ERICKA WHICH EVER WAY SHE SPELLS IS A SUPERVISOR IN YOUR LAS VEGAS OFFICE WHO HAS NO REGARD FOR YOUR CUSTOMERS AND BASICALLY LET ME KNOW SHE WOULD NOT CORRECT MY BILL WHICH I HAD BEEN OVER CHARGED ABOUT $8.00 AND I WAS WELCOME TO HAVE MY SERVICE DISCONNECTED IF THAT WAS MY CHOICE. I WAS ACTUALLY OVERCHARGED MORE THAN THAT BUT SHE WAS NOT INTERESTED IN THE ENTIRE SITUATION OF YOUR BILLING ERROR AND JUST BASICALLY LET ME KNOW I COULD JUST GO FLY A KITE AS FAR AS SHE WAS CONCERNED. I WAS REFERRED TO HER BY CARLA IN THAT OFFICE WHO DIDN'T UNDERSTAND THE BILLING ERROR EITHER.
I moved from coral springs fl. to north fort myers fl. had great connection on the east coast. but to make or receive calls in my house in n.ft.myers, I have to go outside!
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.
Claim number cm 2017-12957571
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53
Our internet service keeps going out when calling AT&T keep getting the same excuse that there's an area outage. I work from home and this does affect my job I do not want to put my job at risk because the Internet service is horrible.
What is causing these outages if they are outages and what can AT&T do to prevent them. I'm sure I am not the only person that works from home that is affected by these multiple outages on a daily basis.
I dialed their customer service phone number +1 833 663 66OO and the support guy was very rude,He fixed up the situation but was not good in behavior and talk
i am looking to complaint him regarding that
I had att telephone, and internet. For the past, nearly 3 years, the phone hasn't worked, at all. I cntacted att concerning this problem when I got a new modem. Nothing happened, they still charge me for the phone.
ON MAY 22, 2017, I SPOKE TO JARAMINE WHO PROMISED THAT I MY INTERNET, PHONE AND DIRECTTV WOULD COME TO $143.74 PLUS TAX FOR 12 MONTHS. OCTOBER MY BILL JUMPED TO $178 + AND NOVEMBER IT JUMPED TO $199+. NOVEMBER 24, 2017, I WAS TOLD I WAS NOT ENTITLED TO ANY MORE LOYAL DISCOUNTS AND I SHOULD BE ABLE TO HAVE SOME ON DECEMBER 1, 2017. I CALLED AND SPOKE TO NELL WHO STATED THAT I WAS NOT ENTITLED TO ANY MORE LOYALITY DISCOUNTS. WHAT HAPPEN TO THE 12 MONTHS I WAS PROMISED? AS LONG AS I HAVE BEEN WTH YOUR COMPANY AND PAID MY BILL ALWAYS, I SHOULD BE ABLE TO RECEIVED GOOD CUSTOMER SERVICE. I WANT SOMEONE WHO KNOWS WHAT THEIR TALKING ABOUT TO ANSWER THE ABOVE QUESTION. IF I CANNOT RECEIVED A SATISFIED ANSWER, I WILL HAVE TO GO TO ANOTHER COMPANY SINCE I CANNOT AFFORD THESE CHARGES.
I recently applied for the access program and qualified. I spoke to a representative and they schedule a date and time to send as technician out to my home address @ 813 Adeline Dr in Oakland California. On 12/13/17 they never showed up they reschedule for 12/14/17 and I'm still waiting for them they don't call or let me know if there is anything I can do from my part to be able to process what ever its needed as soon as possible.
Someone ordered a iPhone X on my account. I’ve been on hold for 6 1/2 hours today and no success. There’s no one to talk to and no one to complain to. The phone is going New Jersey and includes an address. The retail store says tough luck. I’ll have to pay the $1200 if I can’t get a hold of fraud. What government agency can I contact.
I recently bundled my AT&T wireless and DirecTV. Since that time I have been unable to access any DirecTV apps or sites. I contacted AT&T customer service today and spoke with a young lady whose name I did not get. She transferred me through to Micah in customer support division. After once again explaining to her what my problem was, she became very obstinate. I had to ask her several times to please let me finish. When I tried to explain to her that there some things on my account that got confused after the bundling, she became very unprofessional, argued with me that did not happen, and once again refused to listen to what I had to say.
I just completed going back through my account and correcting the mailing and service addresses. I was incredibly shocked at this woman's idea of customer service. She also changed the password on my account to send me a temporary one. When she did this, my email no longer worked. At the time I didn't know why, but found out after I got off the phone with her that is what happened. Once I corrected the password issue, my email began working fine.
I still cannot access any apps related to DirecTV and after searching through all the help and support online, I made the decision to ask someone. However, after being on the phone with her for over 30 minutes, my problem was not resolved, and AT&T customer service gets a terrible rating.
to date I would not even give you 1 star, but not an option-billing process is horrible your local sales representatives in Jackson MI are the worse nothing is their problem! they tell you that verbally. My bill is always sent 4 days before due go to the store to pay they tell you cash or credit only then tell you cant take cash-and when asked say oh its a new store policy -told them paid in cash before -was told by young very rude arrogant young man (not first bad experience with sales reps) "NOT MY PROBLEM" tried several times to get through to complaint line on hold 3 times for over and hour to be hung up on. So of course left with the only other option which is to send via mail by check making my payment late and now added late fee. My experience to date I will never do another thing with AT &T once my contract is complete. I thought Comcast was bad they have AT& T beat with customer service hands down, and that's not saying much.
My family has had AT&T for the past 10 years to my dismay. Throughout this time the service has been awful I'm constantly being belittled by the employees that are trying to "help" me. We have been having issues with slow and unreliable internet for years and every time someone comes out to "fix" it they just end up testing the box saying it's all good here and walking off. The last technician that came this past August or June was the most help because he and I went through and tested the internet speed to prove my results but even when he saw the issue for himself he was unable to fix it. Every year I come home for holiday only to see that the wifi situation keeps getting worse. Someone get on this shit. I'm pissed.
Each month I am receiving a bill for service that I have never had. I have called customer service each and I am told it will be taken care of. Let me give some background. I live in an apartment which until 8/31 had a contract with NEWWAVE which allowed us to receive cable service at a discount. When we were notified, I shopped around and decided to go with DIRECTTV. Little did I know, until day of installation, that cable dishes could not be mounted to the building. I had to stay with NEWWAVE. When the AT&T installer arrived a couple days later, I explained to him. He told me not to worry that he would mark canceled. APPARENTLY NOT-----the customer service files indicate that I received box. I DID NOT AND I AM NOT GOING TO PAY A MONTHLY CHARGE. Please remove charges.
In short because your time is valuable; I spoke to a rep from the retention department on 11-11-17. They offered a BOGO deal to add a line and a price of $99.00 for an additional iPhone 7. I informed them I had to call back due to needing to return to work. Today I began to contact them again through chat message. I explained again I would need to add a line and use the BOGO to get two iPhone 8 and therefore to keep everything simple instead of the iPhone 7 offer I would like to purchase 2 additional iPhone 8 phones for a total of 4 and having added a line I would have 5 lines. The chat lasted 45 minutes then I was transferred to a phone that was supposed to be a manager in Loyalty (I have been with ATT forever). The phone transferred me to a robot that disconnected me, then I was called back by sales they then transferred me back to loyalty as each department kept switching me back and forth. 2 hours on the phone and someone actually told me the first rep that I spoke to on the phone on the 11th was wrong. They should not have offered me the iPhone 7 for $99.00 as that was a promotion from 2 years ago. I explained I had been speaking to Xfinity voice and Verizon to shop for Black Friday options for the iPhone 8 and there are plenty of deals to be had. It made no sense to me to have to switch carriers to have At@t to try to win me back in less than 2 hours. I feel this type of charade is dishonest and I can't believe I was treated this way. All this should be documented in my account. Please Mr. Randall L. Stephenson, CEO learn to treat loyal customers better.
Sincerely Dan Devine
Constant DSL outages. No resolution after calling level one, level two, chatting with "Steve", two missed service appointments....and one kept service appointment. DSL goes out about every night!
Spent an hour on the phone with your AT&T service reps and complained about background noise which is continuous in YOUR LAND LINE. Your various "reps" clearly heard it. Reps did everything to discourage me from complaining even stating they did not recognize the information I was giving them which I read from your own bill. Finally I was cut off with a curt thank you. Would somebody plz fix the annoying noise in my home phone 951 929 5714 asap or I will be forced to cut off your next months check. I would appreciate a callback asap and the clock starts running now.
Account #: 951 929 5714 1484394. PS. Nobody recognized YOUR OWN INVOICE ON YOUR OWN LETTERHEAD BUT DID RECLUCTANTLY ACKNOWLEDGE THEY WERE WORKING FOR AT&t. wHAT A WAY TO RUN A CORP.
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
Service was down app three days from 09/13/2017 through 9/16/17. Manager text because of my concern for the inconvenence. I was instructed to call for a credit after the boardband outage was complete for credit. I called immediately and was told I would rec a 30.00 credit. After two billing cycles l have not rec ed the credit. I called numerous times and was given a ticket #J93601302 on the three call. Last bill did not rec credit an called today 11/01/17 and was told I could get only 15.00 anothr rep stated 6.00. Asked for supervisor and was not allowed
7706962210 and 6785256681
AT&T took money away from disabled person then cut service off ''
wrong in ever way . against a disabled person and big mistake
charge me 4450 for modem and money while no service , hurricane irma
Very ,very poor repair service.Telephone is out an average of 2 times per month.Repair service tech. takes about 3 days to arrive. They work on it long enough to fix it,I dont know how, then on average it will work about 7 or 8 days, guess what? Out again. Worse service in the world to be such a large corporation.
My fax line quit working on Monday 10/30/2017
i was told by technical support the earliest they can come is Friday November/03
im a Pizza Delivery Store where i get an Average of 15 order on my fax
Fax LIne 615 846 1804
store number 615 231 1000
My complaint is your customer service reps seems to have no clue as how to treat your customers. After my u-verse was increased in August I called to see if I could get it lowered and was advised that there was nothing more that could be done. So after going basic for a few weeks the lost of the channels still did not warrant the price I was being charged. I called in September, I believe it was the 6, spoke with a rep and set up a price of $119 for 24 months if I would switch my u-verse to direct tv. Now I am being told that I am not eligible for that rate before of me having phone service since 2013, that is not what I was told, so if you cannot honor your agreement I would like you to take me out of this one sided contract so that I can look for service with another company.
Starting on Aug 23 we switched from a family plan that we had for many years to a unlimited plus plan along with switching to Direct tv so we could save money. our Bill should be 140 roughly every month but the last few months since switching over it has been almost 200 this is not what we have agreed to and i am extremely unhappy. Like i said i did this to save money not spend more. Every time I call in I get a different answer and they change the bill but every time it gets changed i then have a prorated bill and that yet still doesn't help me because my bill is more then it is supposed to be. I would like a answer and a solution to this or I will be taking my 20 plus years of business to a different company.
I have had Service with ATT for 10 years I have a Cell Phone I call to have Unlimited service put on my cell phone that is Unlimited Data Plan the Girl of the phone told me because your a long time Customer we have a Gift for you it is a new Tablet and it is FREE I told her Nothing it free and she assured me there was only one charge for the Tablet that was $10.00 a month that's all I said ok I hope there is not a gimmick here just to sell me a Tablet she again assured no Gimmick well I got the tablet I put it on the charger and as it was charging up the Tablet started ringing I said what the heck is that well this tablet is a Phone I did not ask for a phone it has a dial and everything and I kept getting messages from Direct TV to set that up and they wanted a credit card Information for it to run it I did not ask for that and it had HBO and want me to set up an account I did not ask for that either the girl did not tell me anything about this stuff and she added up the billing and told me all this will cost me a month was $106.53 I told her that was fine but when I went on my billing on ATT it said they wanted $259.00 for the month of November this was not told to me I was being charged for the phone and a new phone number Direct TV and was going to be charged for HBO why do people lie to you on the phone I have trusted ATT for 10 years now and they do this to me, I don't no if the Girl gets a commission for selling Tablets or what but she socked it to me and this is not fear to me I wanted to keep the Tablet so Badly but I could not pay those High prices. I am a Disabled Vet and I am on SSI and I am having it hard enough but I keep the ATT account because they have been good to me for 10 years now I get this pulled on me and it is not right by ATT.
I took the Tablet back to the ATT store and I have 2 receipts for proof where I turned it in. Shame on ATT to do this.
We had trouble with my DVD and called AT&T. They had me on the phone for 2HRS.and a half. Got nothing resolved. I an so tired of getting nothing resolved . Both me and my husband are in our late 70's and its hard to be on the phone that long.
My name is Wesley Rees. I have been an AT+T customer since May 2016. At that time, I ordered internet service (U-verse) and had it installed at our new home. Within a few months, I saw the need for home phone service and added it.
Earlier this year, I began experiencing some issues with the internet service and called about having some service done. The reps checked remotely and said that they could reset some things from where they were. I continued to experience the issues until it started to affect our home phone service also.
I called in to have a tech come out and check things in and outside of our home. (The phone and internet service started to drop out for several hours during the daytime). The tech was supposed to come out one weekday afternoon. He called us an hour after his appointment was supposed to be over to let us know that he would be late. I told him not to come out, and that I was probably going to cancel the service with AT+T. Needless to say, I was not happy about this.
A few days later, I called in and requested a service call for a Saturday, when I would be at home from work. The same guy came out and did a few things- troubleshooting and feeling confident that he had solved the problem. Within an hour or two of him leaving, the issue occurred again and our service dropped out for about an hour or so. I called him from my Tracfone cell phone to let him know that the issue had not been resolved.
After a couple more weeks of this I saw that my AT+T bill was going up and was paying around $100 for internet and home phone service. Unhappy with the service, I attempted to call in to see what could be done to lower the bill. We do not use the amount of internet that we are given and I cancelled the international calling plan to help reduce the bill. An online chat rep, on August 20, stated that if we ordered wireless tablet service, that my overall AT+T bill would be reduced from around $100 to around $60. I questioned this, as it didn't seem right- that we could add a service and get our bill lowered. So I double-checked and was assured that this would be the case. ( I do not have a record of this chat now experience, and am kicking myself now, since I have been told that since I do not have a record, that I will now be charged an early termination fee).
A few days later, I was billed for the shipping of the tablet and received it. (I did not need a tablet, and only ordered service because I was told that it would lower my overall bill with AT+T). We continued to have service outage issues, and I was calling in after work to let them know how unhappy I was about the service. I wanted to cancel all service with AT+T, but you are the only providers in my area for internet, so I held off on cancelling. The outages continued and then, upon seeing that my bill did not decrease but instead went up(!!!) I called in to have the home phone and internet checked again. The same service tech came out and worked on the service at the house here, but by the time I got home from work, I was furious. Not happy that the online chat now rep was wrong in what she told me about the billing, and still experiencing the outage issues, I finally cancelled the home phone and wireless tablet service. I also told the chat now rep at this time that I only wanted to pay about $30 a month for internet and not the $50+ that I was currently paying. After being switched back and forth between departments, I was told that everything was taken care of. However, there was no indication of what I was supposed to do with the tablet in order to send it back. I had barely used the tablet and wanted to send it back because it was AT+T equipment and not mine. I had told the chat now reps that I wanted to send it back, but they did not inform me on what to do.
A few weeks later, while checking my account, it appeared that my billing was still messed up and was now being charged even more money for service that I was supposed to no longer have. Upon checking in with chat now reps, I was informed that I had not cancelled my wireless tablet service in time and was now going to pay for the early cancellation fee. I asked why this was the case, since I had been misinformed about the pricing. I was told then that since I did not have a record of the chat with the rep who ordered the service for me, that I would have to pay for all of the wireless tablet service and fees, including the cancellation fee. I told them that I should not have to pay the fees for services that I did not want. The rep said that I would have to pay them. I said that I would not pay for fees and services that were misrepresented to me.
And that is where we stand now. I have not paid for any of these services and fees and would like them removed from my bill. I have been told that this will not happen, and I stand by my statement that I will not pay for them.
So my question now is, How do I send back the AT+T tablet. I do not need it or want it and have cancelled the service. I have cancelled the home phone service, and would cancel the internet if I could find another provider in my area at a reasonable price. So the ball is in your court. I will await your response...
Respectfully and sincerely,
In May we called to get a land line hooked up to our house. The tech showed up and all he had to do was hook up the wires in the box outside of the house. The tech stated that he was told he was going to have to run new wire inside. I explained that I had already ran all of the wires inside the house so he would not need to do that. Tech checked the phones after he hooked them up and everything worked. The tech stated that he would note the file so we would not be charged as he did not have to do the extra work and would be approx $120 off . We received our bill with the charge on it for the Tech running the wire that he did not run. We were told that the file has been noted and sent for a Manger to approve and remove. We were told to only pay the difference and that AT&T would resolve the issue with the over charge. We have been going around since May It is now Oct. We have spoken with sever Managers and finally go the charges dropped. When the charges were dropped so was my long distance service. We have been calling for over 2 weeks trying to get our long distance service turned back on as my Wife and I work from home and this has caused a big issue. I would like to get this resolved as soon as possible I feel we have been way more than patient 6 months in the making now.
I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.
I moved my service and was due a $400 reward card for moving and when I didn't get it, I contact them. They told me yes I was due the 400 but I needed to speak to rewards. I speak to them and they say it was only 100 and it expired. Customer service told me I was owed nothing.
I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago. While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done. My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.
First I want to say that AT&T is the worst company I have ever had to deal with in my whole life when it comes to customer care. I have been lied to continuously for 6 months now and with no resolution thus far. I would think that with a corporation as big as AT&T, you would have better customer care and make sure there are resolutions that do not keep lingering for over 6 months. I have an existing account with you (acct. #152144336 Jordan Douglass) as of now. I will talk about that issue at the end though.
The issue I want to complain about first is about account # 119331175 Jordan Douglass. This account is closed and was one that we had back at an older place we lived at in 2012. When we moved to a new resident we had to get another internet provider since you did not service that area at the time. When we left your company we were told that there was no need to return equipment since it was outdated anyway, so we boxed it up and put it in the closet during moving. I left it there and when we moved to the new place this year I found it and did not throw it away.
We moved from that area as of April 2016 and into the AT&T service area and got new service with you. So here is the problem.....When we moved here in April 2016 I called ATT&T and asked about service here for internet, cable and phone (landline) I was told by your agent that in order to get service here I would have to pay for equipment that was not returned from old account and also pay the $481.00 equipment fee until they receive it and once received they would reimburse/refund me my $481.00 back within 30 days after receipt of equipment.
I made sure I asked the AT&T agent if I would get my money back in that time frame with no issues and they assured me I would. That was a lie. I just want to say that the only reason I never returned the equipment in the first place back in 2012 is because we were told there was no need since it was outdated equipment. That was also a lie. I returned the equipment April 26,2016 and your company received it April 28,2016. I waited a month before I called to inquire about my refund on that equipment I was promised by AT&T's people. They told me that it would be another 30 days. I waited and did not receive anything. I called again and was told by an agent that it takes 90 days to get a refund, not 30 days.
So since it was past 60 already I would only have to wait another 30 days. The agent also said that if I didn't want to wait that long I would be able to get that $481.00 credit to my new account. I asked if that was the ONLY option at the time and she said "No, you can wait 30 days and get a check or get a credit right now to new account" I opted to wait 30 more days. This was a lie. I called again and spoke with an agent who was a supervisor. We discussed the whole situation and at the end of the conversation he assured me that I would be contacted with in5-7 business days by someone after they listen to the calls where the agents made those promises and lied to me. He said that IF they see that the agents lied, I would be getting a credit in the amount of $481 to my new account or a refund.
That was over a month ago. I did not get a call. I have called several times and I get the same old story that someone will be returning my call that day and no one does. I have to repeat this over and over and over every time I call and then again when I am transferred. I am s tired of repeating myself. I just want your company to do what they Promise and just give me the money I am owed. You got your equipment, Now I just want my money and or credit so I can be done with this and move on. I do not want to mess with this further, but if there is no resolution I will find a way to reach out to someone else and resolve this matter.
The other issue is with the New service. Where I live the cables/wires/lines for our internet and phone service is on the ground and every month we have to contact you to send out service men to repair them. There are power poles out here and our community is wondering why you do not put them on the poles. I work from home and so does my neighbor and we need our internet and phone service in order to do our jobs. We can't work if there is no service. I have had to miss a whole day of work due to the neglect of fixing this problem. I will be very unhappy if I lose my job over this continuance of outage due to your company's lack of taking care of the problem.
Again, as of Now, I am a customer. All I am asking is to resolve these issues. Your company is not supposed to be some shabby fly by night company, but as of now it feels like it is. I would like to think that you take pride in your company and care about the customers that support you. If it was not for the customers, you would not be a company, am I right? So with that being said, I would like to think that you would attend to this matter so that we can move forward without further ado.
You do not need to write me and tell me that I am not getting a refund or credit because it was returned way after the allotted time, because that has already been said and I do understand that now. But I also understand that your agents know this policy as well and should not be making promises you can't stand by. I would not have bothered returning outdated equipment if I was told that I was going to have to pay for it anyway. Do you understand where I am coming from on that? It just sounds like your company lied to me and told me that just to get money out of me on April 2016. That is just bad business ethics.
I got bill 119.03, for the month of Bill Cycle Date: 08/09/16 - 09/08/16. I was upset about International Long Distance (2. Minutes Billed 16 56.32). Intentionally i did not make any out bound calls to out of the country, I would kindly request you to remove this Internationally billed amount. None of the customer agents are not understanding my situation. I am with AT&T more than six years. Please understand my situation. I am hoping you to resolve this issue, and deduct the amount and finally to providing loyal customer service and satisfaction to the end customer.
I spoke to Jessica Fox who is a collection specialist on September 12, 2016 around 5:56 pm. She was trying to compare AT&T's business to gas, which was very unprofessional. She also agreed with me about downsizing and switching to another company. I think Jessica needs more training, she should never agree with the customer on those terms. If so, there would not be an AT&T and she is not representing the company in the appropriate manner.
My land line number is or was 1440 9516218 mike steele cell phone is 440 5374742. I used this land line for my heart monitor only which is as critical of a line as you can have. It was disconnected because i did not have the money. When i finally got it i paid it on 1-21-15 i paid the bill in total and called to have it connected again . In the period of 3 whole days i talked to at least 6 at&t agents from all of the country and world and was promised and guaranteed it would be on at any hours and never happened at all and there was not even any paperwork put in to have it done. I had a small dispute with the last agent and he told me it would be put back on on the 21st but as the day went on it never happened as usual. I called late in the day and got a hold of at&t and was told oh no its not going to be hooked back up till the 28th of January. Shocking i was penalized almost a week to get my HEART monitor put on because of the complaining of never getting the job done. Finally a woman supposedly helped me on Friday afternoon packaging all 3 of my services with a connection of my land line this Monday the 26th. I have been a faithful customer but this is the worse service in the history of services. My u verse account is 4405374742 which is my cell phone number and my new package is 4405255492 what a disgrace with the way this has been handled. My next stop is anyone that will listen to me i told everyone of them that this was for a heart monitor and got the same story from everyone, terrible.
I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.
My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.
The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.
My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.
Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have approximately 20 mailings on my desk asking me to sign up for additional services. I would appreciate someone from AT&T who cares to call me to resolve the issues....I have given up for the day.
I have been trying iPhone and iPad unlocked for two weeks after paying off the balance on each device. I've called numerous times to get this issue resolved, and each time a representative promised to call me back within 24-48 hours, but I have never received a return call. My wife has been without a phone for the past two weeks. I cannot go to another phone carrier because the phone is locked, and AT&T has purported that the IPhone has not been paid off. I have a receipt date August 31, 2016 that shows both devices have been paid in full. This is really frustrating, and I want to get this resolved as soon as possible.
Bought the new Samsung 7 Edge at buy one get one free. They charged me full price on both phones and refuse to make things right. I have been with AT&T since 2003, but I will be finding a new carrier this weekend. If I could have given 0 stars, I would have.
My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.
My neighbor was having work done because he lost service, I saw the AT&T truck in front of his house when I got home. My wife and I had a very busy Friday and Saturday and all we wanted to do is relax and watch a movie.
We turn on a movie and after a minute the screen freezes for 10 seconds and then tells us channel can't be reached try another channel. Well no channels worked, so I went to the main box and saw the broadband 1 light flashing green and red, all the other lights below were off.
So I powered it off for 10 seconds and powered back on, same thing, so I rebooted the box connected to my tv, nothing changed. I called support, they stated they can't even reach my box, so I went outside to see the tech on the ladder and doing something in the box connected to the line. I introduced myself, and told him that tech support can't even reach my box and by chance did he disconnect my wires. His exact words were no, I just bumped into your lines, I didn't disconnect them.
I called support back, went through the same line test and was told I am unreachable, I told them what I thought, and they said to ask the tech to take a look, I did and he said I just bumped them. I told him it was working fine until he wen't into the box and his reply was he would get in trouble with his union if he went in the box. I said you were just up in that box putzing around and his reply was I don't like the tone of your voice and walked away. The support person was still on the line and asked when should they send a tech out tomorrow.
The tech arrived Sunday afternoon, I explained what I saw and thought, so he took his ladder out and climbed up and took a look. He stated the wire is broke, and reconnected it, and everything worked fine. My neighbor came out saying his Uverse/Internet wasn't working right and scheduled an appointment for the next day, but the tech said seeing he was here yesterday, and you scheduled an appointment, I will take a look. After 2 hours and some replacement parts my neighbor was back up.
I am really pissed off at that tech, so I called to file a complaint, the girl took my information down and said she is transfering me to her supervisor. Well after 20 minutes she tells me her supervisor is working on another issue and when she gets done she will call me. Well its been 36 hours later and no call. I just called back, and was told our systems are down, call back in 2-3 hours, well just goes to show how from the top down AT&T could care less about their customers.
This complaint starts from the day I ordered a new iphone 6 plus. My personal assistant, Patty called AT&T on October 14, 2014 and spoke with Frank Victor who placed the order for me. She explained to him that I was up for an upgrade so I wanted to do the two year plan. However, for some reason he placed me on the Next plan and was unable to change it at the time. He told me to call back in 24 hours to have it changed. My credit card was charged $57.00 for the order, which to date I have not gotten back! When Patty called back on October 15, 2014, she spoke with Jarmain and she said that it cannot be changed in the system that we have to wait for the phone to be activated and anytime within 15 days it can be changed...AFTER ACTIVATION
She did say that it shows I will get my phone in 28-35 days.
Continuously called all through November and December for when the delivery will be there and kept asking if there was any way for the reclassification to be done. No progress. On December 17, more than two months later, I finally received my phone. Patty calls to activate it on December 18. That was no problem, but when it came time for them to switch the classification, Patty was told it could not be done. She spoke with Cindy Wood who got with her supervisor Jason Pofhal and he explained that it was another department to make the changes since the order date was so long ago. I explained that I had spoken with several representatives and was told that the phone has to be activated. He said he will make notes and get someone to call me back. He assured me that I would have to only pay $499.00 which is the upgrade contract price and not the next price of $949.99.
couple days later, Jim called and told me to get in touch with the IT department. After several tried for that department, I was told that no such department exists and that I should get in touch with the Premiere Department. Spoke with Connie, he said he cannot help, but to try back. Finally got in touch with the premiere department and spoke with Carol, she said there was nothing that she could do and would check with a supervisor. I was on hold for more than an hour and spoke with Saundra who said she looked at all the notes and couldn't understand why this was not done in the beginning by the department that the supervisor Jason was in. All in all, I was on the phone for about three hours and she spoke with another supervisor in another department, Seeta who was absolutely no help and was not even nice to talk too.
Saundra decided that she would put a note on my account that I can try taking it to a store and if they would take it back I can repurchase another one. I did not want to do that since I already used my phone on a recent trip and did not want to lose the pictures, etc. on it. I am very disgusted with this service and all the back and forth. we were never told to cancel the order completely and start over...I think it's a ploy for people to pay double to own a phone. I am also filing a complaint with www.ftc.gov for this absolutely poor service to deal with a situation.
I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another. I have no e-mail I'm screwed att. Thank you.
First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.
I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told by an honest tech that the "real" U-Verse wasn't available in my area. Tech said she fixed it but again a few days later baaam...no internet service. I called again and they scheduled my appointment for the next day. The next day came and went and nobody came to my house or called. I called to find out why and was told that they accidentally scheduled me for the following day between 4-8 pm. So the next day I left work early so that I would be there in case they came at 4:00. My husband and I sat in our living room with the front door wide open patiently awaiting the tech. At 9:00 pm I called to find out why the tech hadn't showed. I was told the tech was running late and would be at my house within an hour.
I confirmed, "Your tech is going to come to my house at 10:00 at night?" The customer service rep said, "Yes." Ok, I'll continue to wait and that is what I did until about 12:30 am when I went to bed. The next day I called back to complain that nobody ever came and I was told that the notes stated that the tech came to my house, rang the door bell, knocked and called my phone and nobody answered. Uhmmmm...wrong!!! I had no missed calls or voicemails on my land line or cell phone. I called to complain and was transferred several times to "supervisors". One of the times I was transferred, they just hung up before I even spoke. Another time a "supervisor" would call me back the next day. Nope, that didn't happen. So that being the last straw, I cancelled my internet service and went with a different company. Since they were offering a deal on my landline also, I went ahead and gladly switched.
Jump to the next scene one week ago. My daughter had the iphone 5c. This was the second Iphone 5c that she has had because the first one decided to jump off the diving board into a swimming pool. I replaced the phone at my cost because it was my daughter's fault. So we get the new phone and it is crap from the beginning. Home button never worked, text messaging worked when it wanted to and a few weeks ago the screen cracked in front of our eyes from just picking the phone up. A few days after that, the phone was unusable.
I called AT&T and after being transferred from Insurance to warranty to whoever else and had to explain the story each time, I was told that they would ship us a Iphone 5s priority shipping and we would not need to use my upgrade. She did tell me that they would have to charge my account $400 but that they would credit my account $400. Not sure why but whatever...I agreed. Priority shipping would take 2-5 days. This was a Sunday so I figured it would be here by Friday. So the week went by and Friday night, still no phone. I called AT&T and was told the phone was accidentally shipped to the wrong address so they stopped shipping and had it sent back. (They sent it to my mother's address which makes ZERO sense.)
I was also told that they tried calling me to tell me that there was an issue with the shipping. Surprising...I must get no reception anytime AT&T calls me because I had no missed calls or voicemails on my cell phone or land line again!!! So I asked for them to overnight it to me since it has now been one week with my daughter having no phone. I was told they could not overnight it and the lady I spoke with last Sunday gave me false information and they would not be able to send me a phone without doing an insurance claim. See above- I already talked to Insurance!! They transferred me elsewhere!!! I finally asked if she (Amari) was going to help me and she said not without an insurance claim.
Which would take several more days and priority shipping would be 2-5 days again (if they sent it to the right address this time). I told her that I was fed up with AT&T and that I was highly considering switching to another company. The lack of care in her voice and her unwillingness to try and even attempt to fix this pushed me right out the door.
You just lost a "valued customer". The two words that you say to me every time I call. The two words that mean nothing to me based on your actions. I can tell my kids I love them every day but I have to show them that I love them for them to believe it.
I used to have internet and telephone service with AT&T. Until about 7 months I had my telephone turned off because each month in would be a different price plus they was going up monthly. I left a balance with my telephone $68.00 I still have my internet I was paying $10.00 each month on telephone balance. Until they stop allow me to pay the $10.00 thru my online account next thing I knew they have put it collection. First it was Franklin Collection. I don't understand that I was paying them. My balance was 38.00. Now the have sent it to another collection agency. I just received my bill for my internet service and it has almost double. I look to see what they was charging me for. They stated in December I removed their service and in the same month add it back so they charge me for that. I never called them about anything in December. You can't call and talk to anyone anyway. What is going on with AT&T. I am going to contact Public Service Commission. And why do they goes up every month on telephone service?
I have had intermittent internet service (Uverse) for 3 weeks now. I spent a considerable amount of time on the phone yesterday with a AT&T rep trying to resolve the issue. My internet was completely out at the time. After all the tests she told me she could,t resolve the issue. She set me up for a service call today from 1:00 to 4:00PM. I waited here during that time. No one came & no one called. After 4:00 pm I called only to find out due to "overbooking" they couldn't make it. I am 72 years old & remember when At&T was a professional company that could be depended on to follow through on commitments. What has happened to this company?
I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.
The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with 10$/month discount keeping my existing term until February 2017.What I saw today on my account (June 10th): my term was renewed until June 10th 2017 and I have a discount of $10/month... so, completely different from what I chose on the phone with ATT manager (yes, it was a manager, not associate).
AT&T has become such a big conglomerate that their employees and CEOs have lost sight of their Missions. I have been with AT&T for a very long time and with having AT&T products such as: 5 wireless numbers, Direct TV and I have just recently added U-verse (home phone and Internet) one would think that I would be considered a Loyal customer and treated as such! Not the case, I have to do 2 each combine billings on all of these AT&T services. I have these set up for an automatic banks withdrawal (ACH) and have done this for years never had a problem. So to my surprised, I received a letter in the mail from a Collection agency this week stating that I have been turned over to them to collect my debt (which was paid by the bank).
My nightmare begins, when I try to call and discuss this matter with any and all AT&T Representatives. I ended up talking to 10 different Representatives to include supervisors yesterday and got 10 different responses on what the problem was. Finally, on my 11th attempt, I finally got someone and told me immediately what had happen. It seems like when I switched from a DSL and Home wireless account to a UVERSE account that account was closed (no AT&T Representative told me this would happen when I ordered this).
The bank draft was posted to the closed account. The AT&T Representative She immediately reversed the bank draft from the closed account to the new account and all actions were cleared up immediately. I feel I should not have had to endure this kind of mental anguish to try and correct what is apparently several broken processes with the AT&T Corporation. I feel mentally beat up and when my contract expires, I will move on to a different provider. May I suggest A Lean Six Sigma Process for the whole Corporation. Just remember you're as strong as your weakest link.
I wish I could give AT&T a ZERO rating. No, a negative zero rating. This is a popular company only because it's a monopoly and a hated one at that! Back in the 80s and part of the 90s they were pretty good because they'd inherited many of the former Bell employees who were among the best of the best as far as excellent customer service goes (Pacific Bell, Southern bell, etc. The services this company offers is now very crappy, they don't care about their customers and the service is terrible, especially their U-Verse Internet and telephone services, and VERY expensive, too.
Most times the service provided is not even up to par, but we put up with it because we want to get onto the internet. The Internet is slow to response no matter how many Mbps' the customer is paying for in order to try to use the internet. These problems, of course are only going to get worse, especially after Obozo hands the internet over to the ungodly UN for them to begin censoring what we will be able to do with internet after they take it over. In the meantime, a pox on your houses and on your headquarters, AT&T, you nasty, no-good, evil hard-to-do-business.
AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction
I have been an ATT customer for over 20-years, not that, that means anything to them. I have had landline, cable, and now internet service with them. This has got to be the most aggravating company to do service with. It sounds like they are in a boiler room, the lady was not very helpful AT ALL. After waiting SEVERAL minutes to get someone on the phone, they still insist on charging you a $5 convenience fee to process your payment. This is ridiculous! Customer loyalty means nothing to these people!
I just want to say I have been a loyal customer since 1999 and I have always been satisfied with service and product until the last 3 yrs. I have 5 phones for my husband myself and 3 kids and I have had to replace 22 phones either threw warranty or just plain by new ones because none of then work after a couple wks. The product really disappoints me these days and it does not matter if I got a 40$ phone or a $600.00 phone they r all junk. Then u call customer service and those people treat u like crap then charge u to send a replacement then sometimes the new one comes and sometimes u have to call again and get charge more money to wait on another junk phone all the while the mins that I have paid for are not getting used but that's ok cuz u guys got paid for them even when I don't have a phone to use them on for wks. This is ridiculous! I pay for data because half the time the phones won't connect to WiFi. Sometimes u get ur phone calls sometimes u get ur text and sometimes ur boss wants to fire u because u never returned the phone call u never got and sometimes when ur kid is in the nurses office and needs to come home sick or with a broken arm just maybe u will get that phone call. Please stop making new phones and fix the ones u already have out so they actually work more then sometimes. I am a very very disappointed dissatisfied long time customer that is about to change all 5 of my phones to a new service provider if I don't get some acknowledgement on this problem u have been causing me.
Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.
Calling the "customer service" of ATT is one of the most intentionally wasteful experiences any human can ever have. "intentionally" wasteful on the part of ATT management because digital notes by ATT employees are routinely deleted and apparently, only morons, idiots and otherwise unemployed people are hired to work in ATT customer service. The number one question by customer service is "how would you like to pay your bill?". I have no bill owing when i call ATT. ATT is still riding the coat tails of when it was a monopoly; if ATT had to compete in the real world, it would quickly go out of business.
When will ATT either port my number to my cell phone or to my EFax account as i requested? I have 4 iPhones with ATT, internet and DirectV at other buildings. However, very easily, I can along with my friends and relatives can switch everything over to T-Mobile and Comcast. Is that what ATT is all about now? Demanding that your customers switch to T-Mobile and Comcast? I will wait 7 more days for ATT to straighten this out and if not, i know at least 20 current ATT accounts that will get switched to T-Mobile and/or Comcast.
ATT does not have a monopoly anymore; consumers have a choice. Do not have any of your moronic customer service people call me, they have wasted over 10 hours of my time on the phone over the last 3 years and they NEVER accomplish anything. Even you field workers have no use for your customer service employees who have pretend jobs. Time will tell what you will do about this problem; most likely nothing and then you will lose more customers. The reason why T-Mobile and Comcast are growing so fast is because of the profound corruption, dishonesty and incompetence of ATT employees and not because of anything special that T-Mobile or Comcast offer.
They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence. The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business. I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.
This is my last attempt at trying to get AT&T service to our residence. We live just outside of San Antonio, Texas in a subdivision called Trailwood (at 27115 Bent Trail) - it may actually show up as a Boerne, Texas address. We have been trying to get high speed internet service for years, from AT&T, Time Warner and/or GVTC; whoever would bring us service. We presently use HughesNet which rarely works and when it does it is painfully slow. We live on a flag lot, which sets us back from the road. This is also the point where AT&T or Time-Warner would ordinarily bring us a connection - a distance of 937 LF. Right now we use Dish Network to bring us TV service.
When we first built our house in 1998, AT&T brought us a land line from the rear of our property as we butt up to an adjacent subdivision (Highlands Ranch) – just 209 ft from our house! It is also on those same overhead lines that we get our power from CPS! Since my wife and I use our cell phones pretty much exclusively, we terminated our home phone service years ago. Now it seems that AT&T will not or is unwilling to bring us a connection off our back property line!! All necessary utility easements are in place, so we do not understand why we now have this problem.
On numerous occasions we have called AT&T about providing service over the past few years - each time we had given up after being on lengthy phone calls and botched service calls. For years we heard we were simply too far from the road and a signal would not travel far enough to the house without a repeater (sorry - don't recall the jargon or all the technical reasons why), so we could never obtain service. We decided it was just going to be something we could not get answered and gave up.
However, given the increasing importance of internet service and the inconvenience of not being able to work from home in the evenings or on the weekends (since I need reliable/fast internet service), more recently my IT consultant at my business told me our situation was ridiculous and he offered to help. After weeks of calling and explaining, he first helped us schedule to have Time-Warner come out and look at bringing a connection from our front driveway (937 LF away). We actually paid many thousands of dollars nearly 10 years ago to bring power underground in conduit to the front of our property to power a private gate entry along with a separate conduit for cable.
A few weeks ago, Time-Warner came out to survey our property to better understand the installation requirements and it was during that visit my IT guy noticed that AT&T actually had fiber on the overhead lines off our rear property line!!! So, after many subsequent and lengthy calls to AT&T to explain our situation and the availability of fiber right at our back door, we were finally able to schedule to have a technician come out last week to connect us to the fiber! However, I received a call from the tech just prior to the scheduled meeting time. He was on his way and was simply confirming his service order that he was to be installing DSL service from the street! We had to go over everything all over again with him – that we had ordered fiber service. Upon hearing that he said he would need to cancel the order and reschedule after he spoke to his superiors. He added that he would call us back shortly. That was a week ago today - needless to say, no one has called us back and we are back to square one.
Given the close proximity to our rear property line (and fiber from AT&T) we see absolutely no reason why we cannot get high speed service from AT&T from the fiber line in our backyard! The other connection would need to wind its way up our drive way 937 LF to the house – it may not even be possible! But I have to say, we are at our whit’s end. Years of delay and countless hours on the phone on indefinite hold with AT&T staffers. Listening to them typing away on their computer (typing what?) while we wait for any direction – any news, any solution…maybe a site visit - anything. When finally got through to someone about 10-14 days ago after having our call forwarded 3-4 times on just one such call we thought we were going to finally resolve our situation. We explained the whole story to that person. I should add – a person that sounded as though they could make something happen. We sent them an aerial of our property with measurements. We showed them where their AT&T fiber was located. They GOT IT! They said ok – we’ll send out a technician and an installation team! So, we finally thought we were there. Then, as noted above, the technician called last minute and said he did not have orders to connect the fiber, just DSL!
Come on guys. This cannot be that difficult. We cannot be the only residence with a bit of a unique connection dilemma…one by the way that has an easy solution – coming off our rear property line. Why can’t we get service? What takes so long? Why does it appear no one can make a decision? We ae trying to get AT&T to take our money. Please hook us up and take our money? What else can we do or try to get your attention? We are very frustrated with this continuing situation. Your attention to this matter would be greatly appreciated.
There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care
ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.
I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.
My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and a small business owner. I immediately called customer service 5 minutes later and spent 25 minutes on the phone with a customer service representative by the name of Brittany. Brittany was very helpful and we went through all of my bill payments for the last 6 months. She assured me on Saturday that my service would not be suspended because there was no notification in her system about that. My phone bill is due on the 2nd of every month. I know that if I can not use my cell phone I can not make money to pay my other bills.
After speaking to Brittany, I was assured that everything is fine. I woke up Wednesday morning at about 7am PST to get ready for my 8am training to prepare for my travel trip next week out of the state. As soon as I was about to dial in, I was shocked to find out that my service had been suspended. I immediately called in to speak with a customer service representative who was very nice and I mentioned to her my situation. I had mentioned to her how impossible it is for me to have a past due balance on a bill where the due date hasn’t even came up yet. She told me that there was nothing she could do and I would be responsible for the $283.06. She then did mention that I would not have to pay a bill until October if I paid the $283.06 which clearly didn’t make any sense to me. She then apologized and said sorry while also wishing me luck.
I then hung up and called back a hour later. After being on hold for about 30 minutes the second time, I hung up. At this point, it was already 10am and I had to get ready for a meeting at 11. After I got out of my meeting, I called from my office phone to clear up this issue. The customer service representative I spoke when I first got through went through my last 4 months of bills and payments and was still saying that I would be responsible for the balance. I mentioned to her that why am I suspended for being current. I stressed how many business appointments I’ve missed and travel arrangements. I also have 2 members in emergency surgery that I needed to get updates on. She then transferred me over to a supervisor named Camille who was helping me.
I had been on the phone with the first customer service representatives for over 30 minutes before I was transferred to the supervisor. The supervisor heard of my issue and then went to do her due diligence and saw that my file was current and sent the request over to reinstate my service. By this time it was already 2:30 and lost the majority of my day. I work a lot with the east coast and central time zones so the vast majority of my day was shot. I asked Camille to speak with her supervisor to let her know about how great of a job she did helping me with my issue. I spoke to her floor supervisor and stressed how much of a hassle this has been because I have lost so much of my day for an issue that was not my fault.
I was trying to have the supervisor understand the importance of my issue and how I felt it should be fixed. All the supervisor did was just rush to get me off and transfer me back to Camille. After she transferred me back we just hung up. I have never had such an issue with any of my AT&T products ever in my 15 years of usage. I feel it shouldn’t have taken 6 hours to rectify this issue and I feel I should be definitely discounted or compensated for this . I called today to formally file my complaint and they informed me that my phone bill went up $77 and after reviewing the account they're not going to do anything about it and the account charges is valid. They also mentioned they would suspend service if the past due and the increase isn't paid.
They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes. now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.
I am ready to call the Better Business Bureau or someone about all the annoying calls to my home about switching to U-verse. I have asked to be removed from their list but the calls just keep on coming. I am feed up with this annoyance. I have told the callers over and over again I am not interested in switching but it does no good.
I was going to wait until 1/24 to cancel AT&T home phone and internet since the home phone is paid through that time frame but I am going to call sooner, guess this weekend to cancel service . Not only has AT&T called every day for the past two weeks but now are calling two times every day, I have told them its not a got time to talk due to a death in the family and they always say NO PROBLEM , do not text and drive, So tonight after the 2nd call from the them today I told them the AT&T account holder died ( my mom three weeks ago) and I will be calling to cancel service and they say NO PROBLEM do not text while you drive I will never will have AT& T for any thing in my life No empathy and they could care less about my mom dying after 91 years of age and having having AT& T services her entire life NO AT&T for me , Its not American anymore , its a corporate money hog
Yeah, I know Esurance, but does AT&T care about their customers. This morning I talked with 2 reps, neither of which listened to me. Neither repeated to me correctly what I stated to be my problem. So what's new!
I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.
To: President and CEO. Dear Mr. Stephenson, I have been a loyal customer to your cable, internet service for 3yrs now. I remember living in New Orleans when At@t came out with cable services, with the antenna ,before At@t left New Orleans. Now I live in Texas I had your services for 3 yrs. now and in those 3yrs. is have been nothing but problems. I would like you to look at my whole history to see all the problems I have since signing up with AT@T. I was been over charge after I was put in a promotion, I have automatic pay and because of the over charge I was been overdraft in my account, I'm disable and I live in a budget. I took 4 month of credits to my account and to get is straight. My wife and I would like to add extra channel to our services and for some reason they cannot do it because of some error that keep occurring into my account. so far it have been 2weeks since my request to add channels but they can figure out the problem. I have been in touch and put on wait in my cell phone up to 2 hours and the problem still exist. This is totally unprofessional and disgusting. customer service promised to call back and they don't. After various complaint a manager keeps calling me now to give me updates, but all I'm getting is (we still working on it). You guys are AT@T the (Nasa) of programing. Why can the fix this problem this is ridiculous and unacceptable. I have been very passion about this but not anymore. As today I'm looking to change your services to Time Wagner cable. I don't even want satellite because I find out AT@T own them. I might be only one subscriber , but is one less for you guys.
I bought a contract with AT&T. I have one phone and it isn't even a smartphone or iphone. I pay $47.00 a month. I went online to change my account information. Having done that I thought it was going to be automatically debited to the new account. I went to check the old debit account and found it was still being debited by AT&T. So thought I'd call them and they still had the old account listed on my profile, even though the new account was added. I got a letter from the old account saying it past due. That how I found out they didn't change the account information. I also do not like the service. I rarely get and make calls and when I do I most of them are dropped. I want out of my
contract and don't ever want another one.
I sign up for a AT&T services this month, it has been the biggest nightmare. I signed for wireless tv service, while the tech was installing I noticed all the wire. The tech and I called customer service to correct the problem and it wanted him to do them a favor and change the order. He informed them that he could not do that. I have been promised by several reps that they would call me back, but to this day, they have not. The internet service is so slow, it frustrating to try and log on. It is impossible to speak to someone who speaks proper English and understand the problem.
AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.
My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them. For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?
Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others. I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments. Automated system is disconnected and or connected out of the country...Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. No offense...but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.
I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.
I moved to this area two years ago and I settled on one side of the Morse Reservoir and then moved to the next side, which is Noblesville. I had good service until some towers were upgraded and no one had dealt with the problem for over seven months. I have heard all the excuses. The fact is that if I want to use my cell or tablet (both ATT), I must drive from my residence out to route 32 to get reception. It affects my email, internet, and wireless phone service. I have encouraged everyone else who is experiencing this problem to file a complaint with the FCC. If my phone, internet service, and hot spot worked ok before why not now??? Someone had done something during the upgrade that has caused the tower not to see my wireless equipment (phone and tablet, both ATT). I am retired and single and I need a reliable service so I am shopping around so that the next job that I can replace this service after I take on work again.
I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.
I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.
I'm upset about AT&T and their lack of service and the lies from your representatives. We purchased 2 cellphones from AT&T on 1-23-15. Was told at that time that we would put uverse in the house with a sef install. Sometime between 1-23 and 1-28 the order was cancelled for the uverse self install and we were not notified. On 1-28 I called to see where the modem was at, because we had not received it.I was told that I could not do a self install.I went back to the store and talked to Dylan, about getting the uverse taken care of.We needed to get the uverse installed prior to changing the home number to the new cell phone. We needed a little bit of consideration because I'm going through chemo and needed an early time and not waiting all day.The first appt they arranged so I canceled it, and Dylan got an appt for the next day at 9 am. The techs go to work at 9 am, or so we were told.Later I foound out that's a lie, its 8 am.
The AT&T tech came on that day,at 9:20 he did a good job putting the uverse in other that some hoe our home was disconnected.At that time I ask him how I get the cell phone working. he said we had to go to the store.They said they needed the last 4 numbers of my wifes social and I did not have it with me. I came home, got on the phone and tried to get the porting procedure started. After 6 different people, the last person finally told me they could not do the porting because the home phone was shut off. They ask me why I had them shut the land line off, and I told them that I didn't.Went back to the store to try to get the land line turned on. I was told I would have to call AT&T to get that done. Finally got someone, that set up an appt for a tech to turn the land line back on.When that tech showed up, he didn't have the correct piece of equipment to get the land line working. So he called another tech to bring the piece he needed. This 2-5-15 .
After they were here and the land line was working, I went back to the AT&T store and talked to a rep about getting the porting started. He talked to the porting dept. She put him on hold and during that time another rep called my house to see if this was a working number.They came back on the phone at the store, they said the porting process had started. We received a call from napara maddox 866-695-2360 ext 13742 .This was at 2:30 central time. She assured me the matter was being taken care of and in 24 hours we would have service and she would call me at that time. We did not receive a call, so I called that number, she was not there, said she was off this afternoon. The person I talked to said the porting had not even started. Would take untill Monday before it could be reported. I'm thoroughly upset. We go back to the store, Dylan is busy with another customer and the assistant manager came to talk to us.
I believe her last name was reed. She made a call to you, was told it had been ported and would be ready within a few minutes and we would be receiving a call. More lies, again and again. This was at 4:30 this afternoon Friday the 6th. And now it is 8:45 and guess what, no phone call. Imagine that. This is the poorest excuse for a company that I've dealt with. We told Ms Reed that if we didn't receive the call and a working number that we were told over and over, that we would bring the cell phones back to that store in the morning.
I have a complaint about the local AT&T stores that I have been to for problems with my cell phones. The customer service is below all expectations. Whenever you walk in one of their stores they greet you very nicely but the seem not to be able to help you. Cracked screen? Go to website x. Bad battery? go to website Y. Camera does not work? Go to website W. So basically all the do is sell you service plans, once that is done you are on your own...
Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).
They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline, which I was not aware of. (they kept sending my mail to another address) I had to fight to get the refund, but finally got that back. At the end of the 6 months, I called ATT on 4/27/16 to be transferred to a residential account with a new offer of $30/month for 2 years. I received 2 offers in the mail for the same $30/month offer. One had a deadline of 5/13/16 and the other 5/25/16. I called on the offer with the 5/13/16 deadline on 4/27/16 and all was set with the transfer of my service from business to residential.
I new that I had a credit and at $30/month, I would not have a bill for a couple of months. I happened to check my ATT account on 6/23/2016 to see how much credit I had left and to my delight, my bill is not $30, no, it's $60.00/month and had a $12.00 amount due. I should have had a credit left of my account. After speaking with 4 representatives and being transferred multiple times, I then get a prompt that my wait time is 1 hour. ONE HOUR......I did receive a call back which was a little over one hour later. I was told at that time, they were not sure why I have a $60 bill and would see what she could do. I was told that the $30 promotion was CANCELLED, she could not tell me why, she saw that I did call, but no notes on why it was cancelled. I now have a bill of $45/month instead of $30. My credit was no longer there and due to the error I had to pay $12.00 until this gets resolved so I don't have a past due bill.
You can't offer a consumer one thing and switch it to something else w/o the consumers knowledge. This is so wrong on so many levels. Oh and I forgot, I was told that this was the ONLY thing they could offer me. After an exhausting day of being on hold, going from person to person and told that was the best she could do, I was told I should have gotten a confirmation number. So I guess this is my fault. Later that evening I am enjoying my TV show and I see an ATT commercial for the $30/month offer for 2 years.
My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.
I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.
I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.
I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with
Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.
My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.
The service department at AT&T is the worst experience I have had with any company. I get service departments in India that respond to a cue piece of paper to my questions. I have wasted hours on the phone with them. All I need is another box for my living room TV on current service with AT&T. Each time I call I get different answers. I recommend any other cable company besides AT&T. They not only are monopolizing the internet connection business but my time as well!!!
I switched my account from DSL to U-Verse. I have had nothing but trouble. I switched on March 7, 2014. I received a bill from U-verse Which charged me installation. I was assured this would not be the case when switching, After a 30 minute conversation, they reversed the charges and left a credit to my bill in the amount of 3.03. That is when the real problem started . The old DSL dept was still billing me for the cancelled service. Can anyone say Double Dipping? Let me explain that I also had my direct Tv bundled with my Phone so I mailed a payment of 150 to cover the cost of my Direct Tv . That Payment cleared on 3-31-2015. No one can tell me where that went because U-Verse cant see DSL Billing. I was transfered literally 6 times and held on the phone for 1 hour (no kidding 1 hour ) and i finally gave up. I will tell you this is the worst experience I have ever had and I'm going to make a complaint with the P.U.C. I guess I'll pay my Direct TV again. BUT I WILL LOOK FOR ANOTHER PROVIDER FOR INTERNET AND PHONE AND T.V
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