AT&T Complaints Continued... (Page 6)1090+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).
They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline, which I was not aware of. (they kept sending my mail to another address) I had to fight to get the refund, but finally got that back. At the end of the 6 months, I called ATT on 4/27/16 to be transferred to a residential account with a new offer of $30/month for 2 years. I received 2 offers in the mail for the same $30/month offer. One had a deadline of 5/13/16 and the other 5/25/16. I called on the offer with the 5/13/16 deadline on 4/27/16 and all was set with the transfer of my service from business to residential.
I new that I had a credit and at $30/month, I would not have a bill for a couple of months. I happened to check my ATT account on 6/23/2016 to see how much credit I had left and to my delight, my bill is not $30, no, it's $60.00/month and had a $12.00 amount due. I should have had a credit left of my account. After speaking with 4 representatives and being transferred multiple times, I then get a prompt that my wait time is 1 hour. ONE HOUR......I did receive a call back which was a little over one hour later. I was told at that time, they were not sure why I have a $60 bill and would see what she could do. I was told that the $30 promotion was CANCELLED, she could not tell me why, she saw that I did call, but no notes on why it was cancelled. I now have a bill of $45/month instead of $30. My credit was no longer there and due to the error I had to pay $12.00 until this gets resolved so I don't have a past due bill.
You can't offer a consumer one thing and switch it to something else w/o the consumers knowledge. This is so wrong on so many levels. Oh and I forgot, I was told that this was the ONLY thing they could offer me. After an exhausting day of being on hold, going from person to person and told that was the best she could do, I was told I should have gotten a confirmation number. So I guess this is my fault. Later that evening I am enjoying my TV show and I see an ATT commercial for the $30/month offer for 2 years.
I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another. I have no e-mail I'm screwed att. Thank you.
I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.
The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with 10$/month discount keeping my existing term until February 2017.What I saw today on my account (June 10th): my term was renewed until June 10th 2017 and I have a discount of $10/month... so, completely different from what I chose on the phone with ATT manager (yes, it was a manager, not associate).
My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.
I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago. While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done. My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.
Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.
Calling the "customer service" of ATT is one of the most intentionally wasteful experiences any human can ever have. "intentionally" wasteful on the part of ATT management because digital notes by ATT employees are routinely deleted and apparently, only morons, idiots and otherwise unemployed people are hired to work in ATT customer service. The number one question by customer service is "how would you like to pay your bill?". I have no bill owing when i call ATT. ATT is still riding the coat tails of when it was a monopoly; if ATT had to compete in the real world, it would quickly go out of business.
When will ATT either port my number to my cell phone or to my EFax account as i requested? I have 4 iPhones with ATT, internet and DirectV at other buildings. However, very easily, I can along with my friends and relatives can switch everything over to T-Mobile and Comcast. Is that what ATT is all about now? Demanding that your customers switch to T-Mobile and Comcast? I will wait 7 more days for ATT to straighten this out and if not, i know at least 20 current ATT accounts that will get switched to T-Mobile and/or Comcast.
ATT does not have a monopoly anymore; consumers have a choice. Do not have any of your moronic customer service people call me, they have wasted over 10 hours of my time on the phone over the last 3 years and they NEVER accomplish anything. Even you field workers have no use for your customer service employees who have pretend jobs. Time will tell what you will do about this problem; most likely nothing and then you will lose more customers. The reason why T-Mobile and Comcast are growing so fast is because of the profound corruption, dishonesty and incompetence of ATT employees and not because of anything special that T-Mobile or Comcast offer.
I have been able to used as admins on this line for over 5 years the primary is Marie my wife of 10 years. so when my daughter went to your Bethlehem store some ASSHOLE named Richard refused to let me approve the new sim card. I had all the correct info, and when my wife called the woman she spoke to said i am on the account to do these things. They had my granddaughter with them who is sick and had to wait for this butt to flex his muscles. As soon as our accounts expire goodbye AT&T!
On May 11th, at approximately 9:15 am, I entered an AT&T service location on 34th Street, NYC. The place was empty. I was "greeted" with an annoying glare of the "gentleman" behind the counter. My daughter's phone was deleting her text messages and turning off unexpectedly. I asked Diadre, the "pleasant" associate to please take a look. Acting like he was doing me a huge favor, he scrolled through the phone and informed me that her memory is depleted and she needs to delete her text messages. That would make sense if it wasn't for the fact that ALL of her text messages were, in fact, deleted - thus my visit to the help center. I tried explaining that to him as well as asking him to see if there was anything else he can find since there were other issues with the phone. He interrupted with a quick "I just told you what is wrong with it..." To that I responded that, I know but there are other issues that might have to do with another problem. His response was not to insult his intelligence and he shouldn't even be helping me because this is an Apple Store issue. I got upset and asked for a manager. He said he was the manager. Things escalated and he began to threaten me with calling authorities. Then he said that I will probably start calling him racist names. I was floored. I wanted to know if he is actually getting paid for this. This is not the first time I experienced horrific treatment at AT&T. They just don't care because they don't have to. I will be changing cellular providers.
I went to 3 AT&T stores to trade in my phone and tablet. Finally in Victorville they had phones and everything I needed. Although they charged me a 35$ stocking fee, I was told to call AT&T and they could possible credit the money. When I called They finally said they would and then got disconnected. When I called back they said that there was no way that could happen and they wouldn't do that and couldn't do that.
I have been an ATT customer for over 20-years, not that, that means anything to them. I have had landline, cable, and now internet service with them. This has got to be the most aggravating company to do service with. It sounds like they are in a boiler room, the lady was not very helpful AT ALL. After waiting SEVERAL minutes to get someone on the phone, they still insist on charging you a $5 convenience fee to process your payment. This is ridiculous! Customer loyalty means nothing to these people!
AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction
NO SERVICE AGAIN..I HAVE A SICK PARENT THAT I TAKE CARE OF IN WHICH I USE MY PHONE INCASE OF EMERGENCIES...WHAT IS THE PROBLEM AND WHAT IS AT&T DOING TO FIX THE PROBLEM????
They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence. The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business. I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.
This is my last attempt at trying to get AT&T service to our residence. We live just outside of San Antonio, Texas in a subdivision called Trailwood (at 27115 Bent Trail) - it may actually show up as a Boerne, Texas address. We have been trying to get high speed internet service for years, from AT&T, Time Warner and/or GVTC; whoever would bring us service. We presently use HughesNet which rarely works and when it does it is painfully slow. We live on a flag lot, which sets us back from the road. This is also the point where AT&T or Time-Warner would ordinarily bring us a connection - a distance of 937 LF. Right now we use Dish Network to bring us TV service.
When we first built our house in 1998, AT&T brought us a land line from the rear of our property as we butt up to an adjacent subdivision (Highlands Ranch) – just 209 ft from our house! It is also on those same overhead lines that we get our power from CPS! Since my wife and I use our cell phones pretty much exclusively, we terminated our home phone service years ago. Now it seems that AT&T will not or is unwilling to bring us a connection off our back property line!! All necessary utility easements are in place, so we do not understand why we now have this problem.
On numerous occasions we have called AT&T about providing service over the past few years - each time we had given up after being on lengthy phone calls and botched service calls. For years we heard we were simply too far from the road and a signal would not travel far enough to the house without a repeater (sorry - don't recall the jargon or all the technical reasons why), so we could never obtain service. We decided it was just going to be something we could not get answered and gave up.
However, given the increasing importance of internet service and the inconvenience of not being able to work from home in the evenings or on the weekends (since I need reliable/fast internet service), more recently my IT consultant at my business told me our situation was ridiculous and he offered to help. After weeks of calling and explaining, he first helped us schedule to have Time-Warner come out and look at bringing a connection from our front driveway (937 LF away). We actually paid many thousands of dollars nearly 10 years ago to bring power underground in conduit to the front of our property to power a private gate entry along with a separate conduit for cable.
A few weeks ago, Time-Warner came out to survey our property to better understand the installation requirements and it was during that visit my IT guy noticed that AT&T actually had fiber on the overhead lines off our rear property line!!! So, after many subsequent and lengthy calls to AT&T to explain our situation and the availability of fiber right at our back door, we were finally able to schedule to have a technician come out last week to connect us to the fiber! However, I received a call from the tech just prior to the scheduled meeting time. He was on his way and was simply confirming his service order that he was to be installing DSL service from the street! We had to go over everything all over again with him – that we had ordered fiber service. Upon hearing that he said he would need to cancel the order and reschedule after he spoke to his superiors. He added that he would call us back shortly. That was a week ago today - needless to say, no one has called us back and we are back to square one.
Given the close proximity to our rear property line (and fiber from AT&T) we see absolutely no reason why we cannot get high speed service from AT&T from the fiber line in our backyard! The other connection would need to wind its way up our drive way 937 LF to the house – it may not even be possible! But I have to say, we are at our whit’s end. Years of delay and countless hours on the phone on indefinite hold with AT&T staffers. Listening to them typing away on their computer (typing what?) while we wait for any direction – any news, any solution…maybe a site visit - anything. When finally got through to someone about 10-14 days ago after having our call forwarded 3-4 times on just one such call we thought we were going to finally resolve our situation. We explained the whole story to that person. I should add – a person that sounded as though they could make something happen. We sent them an aerial of our property with measurements. We showed them where their AT&T fiber was located. They GOT IT! They said ok – we’ll send out a technician and an installation team! So, we finally thought we were there. Then, as noted above, the technician called last minute and said he did not have orders to connect the fiber, just DSL!
Come on guys. This cannot be that difficult. We cannot be the only residence with a bit of a unique connection dilemma…one by the way that has an easy solution – coming off our rear property line. Why can’t we get service? What takes so long? Why does it appear no one can make a decision? We ae trying to get AT&T to take our money. Please hook us up and take our money? What else can we do or try to get your attention? We are very frustrated with this continuing situation. Your attention to this matter would be greatly appreciated.
First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.
I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told by an honest tech that the "real" U-Verse wasn't available in my area. Tech said she fixed it but again a few days later baaam...no internet service. I called again and they scheduled my appointment for the next day. The next day came and went and nobody came to my house or called. I called to find out why and was told that they accidentally scheduled me for the following day between 4-8 pm. So the next day I left work early so that I would be there in case they came at 4:00. My husband and I sat in our living room with the front door wide open patiently awaiting the tech. At 9:00 pm I called to find out why the tech hadn't showed. I was told the tech was running late and would be at my house within an hour.
I confirmed, "Your tech is going to come to my house at 10:00 at night?" The customer service rep said, "Yes." Ok, I'll continue to wait and that is what I did until about 12:30 am when I went to bed. The next day I called back to complain that nobody ever came and I was told that the notes stated that the tech came to my house, rang the door bell, knocked and called my phone and nobody answered. Uhmmmm...wrong!!! I had no missed calls or voicemails on my land line or cell phone. I called to complain and was transferred several times to "supervisors". One of the times I was transferred, they just hung up before I even spoke. Another time a "supervisor" would call me back the next day. Nope, that didn't happen. So that being the last straw, I cancelled my internet service and went with a different company. Since they were offering a deal on my landline also, I went ahead and gladly switched.
Jump to the next scene one week ago. My daughter had the iphone 5c. This was the second Iphone 5c that she has had because the first one decided to jump off the diving board into a swimming pool. I replaced the phone at my cost because it was my daughter's fault. So we get the new phone and it is crap from the beginning. Home button never worked, text messaging worked when it wanted to and a few weeks ago the screen cracked in front of our eyes from just picking the phone up. A few days after that, the phone was unusable.
I called AT&T and after being transferred from Insurance to warranty to whoever else and had to explain the story each time, I was told that they would ship us a Iphone 5s priority shipping and we would not need to use my upgrade. She did tell me that they would have to charge my account $400 but that they would credit my account $400. Not sure why but whatever...I agreed. Priority shipping would take 2-5 days. This was a Sunday so I figured it would be here by Friday. So the week went by and Friday night, still no phone. I called AT&T and was told the phone was accidentally shipped to the wrong address so they stopped shipping and had it sent back. (They sent it to my mother's address which makes ZERO sense.)
I was also told that they tried calling me to tell me that there was an issue with the shipping. Surprising...I must get no reception anytime AT&T calls me because I had no missed calls or voicemails on my cell phone or land line again!!! So I asked for them to overnight it to me since it has now been one week with my daughter having no phone. I was told they could not overnight it and the lady I spoke with last Sunday gave me false information and they would not be able to send me a phone without doing an insurance claim. See above- I already talked to Insurance!! They transferred me elsewhere!!! I finally asked if she (Amari) was going to help me and she said not without an insurance claim.
Which would take several more days and priority shipping would be 2-5 days again (if they sent it to the right address this time). I told her that I was fed up with AT&T and that I was highly considering switching to another company. The lack of care in her voice and her unwillingness to try and even attempt to fix this pushed me right out the door.
You just lost a "valued customer". The two words that you say to me every time I call. The two words that mean nothing to me based on your actions. I can tell my kids I love them every day but I have to show them that I love them for them to believe it.
I sign up for a AT&T services this month, it has been the biggest nightmare. I signed for wireless tv service, while the tech was installing I noticed all the wire. The tech and I called customer service to correct the problem and it wanted him to do them a favor and change the order. He informed them that he could not do that. I have been promised by several reps that they would call me back, but to this day, they have not. The internet service is so slow, it frustrating to try and log on. It is impossible to speak to someone who speaks proper English and understand the problem.
AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.
I was riding my bicycle Northbound on Indian Creek Drive (Miami Beach FL, 33141). Indian Creek Drive has parallel parked cars between Harding Ave and Byron Ave . According to Florida Statute 316.2065, a bicyclist is required to stay 4 feet from parallel parked cars, therefore I know I was well within my rights. On this segment, an AT&T Vehicle (Licence Plate BQZ M14) began tailgating me, and honking his horn for 2 blocks because he wanted to turn on Byron apparently. I would like to send a complaint to HR and have this driver reprimanded for reckless driving and possibly assault with a deadly weapon!
Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others. I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments. Automated system is disconnected and or connected out of the country...Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. No offense...but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.
I was attempting to request repair in my phone due to a data usage problem! I was informed "twice" that a supervisor would call me to handle the issue! Still no contact. However I get a bill reminder "promptly" every month from the billing department.
They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes. now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.
Our front yard was torn up last fall while installing underground service. The repair off the lawn is unacceptable, it is rough and the seeding grass will not grow in the poor dirt quality. Other ares in the neighbor hood had been prepared for sod. Ours is on a cul-de-sac and out of site to daily traffic. I want my lawn repaired like others
3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".
Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.
In February 2016, AT&T came to our subdivision, Kingsbridge East in Oviedo, Florida to install Uverse fiber optics. With the recent rains in March, the area excavated by AT&T had collapsed revealing a three inch hole in the sewer line resulting in raw sewage flowing through the hole onto the exposed ground. The hole is approximately 3 feet deep and 4 feet across and next to the sidewalk. On March 26 we called the repair line at 1-877-737-2478 and opened a ticket as this was an immediate concern for health and safety.
Not having any response from AT&T by March 28th we were forced to call a plumber and have repairs made that totaled $544.27.As of March 29th we still have yet to hear from AT&T. We have attempted to call to find the status of the open ticket and were given the runaround. We are long term wireless customers and are extremely disappointed wi response to an immediate health and safety matter. We expect reimbursement and to have the hole filled. AT&T equipment appears to be damaged also.
Hard to write with limited time. Techs came yesterday upgrade service. Now nothing works spend3 hours on phone missed NCAA playoffs. So upset. TVs out internet out after speaking last tech over an hour lost connection and never called me back even though we confirmed call back number. He also mad me cancel the appointment I had set up for tech before he would help me so my poor experience will get worse when I need call again tomorrow. So frustrated!
In March 21, 2016. I ask for update the phone service from limited service to unlimited service adding $10.00. with the representative over the phone the total amount will be $57,00 plus taxes. Today I received an e-mail showing a combination the statement with Direct TV what we never touch in our conversation. Please correct or keep two separates statement one for DTV and another for phone an internet. I wish to fix this matter as soon possible. I hope to receive an answer to my claim.
in January 2016 At&t called us about changing from At&t internet to U-verse service. The Customer Service Agent explained that they was changing DSL to U-verse because they was discontinuing DSL. She explained how U-verse would speed up the internet because they was switching to fiver optics. My husband agree to the change. She stated the bill would be $62.00 plus taxes for 12 months. He asked her would their be any problems with the switch. She stated no because I'm putting in the computer. She gave him the date and time.
On January 16 2016 around 2:00 pm a young man came to my home to install the U-verse equipment. In February we receive a bill from At&t for $77.28 I pay the bill at the At&t store after paying the bill. U-verse send us a bill for $161.13 for February and March with a $9.00 late fee stating that never received the payment for February. I called the representative and explained how we received two bills for one service and your representative blame us for not looking at bill he when on to say that we will receive a check for the $77.28 by mail in for to six weeks.
I got very upset with the Supervisors Lopez ID XY92B32 he was very unprofessional. He told us he would split the payment, on March 11, 2016 we would pay $80.56 and on March 26, 2016 we would pay $80.57 this was the arrangements. Now they saying we can't get my $77.28 back no one knows where my money went to but it is showing on my At&T bill and i have my receipt. I'm paid two bills for February.
My question is where is my $77.28 and why couldn't they transfer the money from my At&t account into my U-verse account. I'm entitle to my money back. They never cancel my At&T bill now I have two for one of service. I'm hoping to hear from you soon.
If I could give a negative star I would. I waited for over 3 weeks for service to be set up after a move. I was told the first time there was a problem with tje outside box and the installation guy couldn't fix it. Inwas rescheduled for another week out for the second installation guy to say the problem was never fixed. After spending 2 hours being bounced around on the phone no one could give me a straight answer or guarantee my services would be fixed. I still have no service and not one employee at att can help me or tell me the problem. This is the absolute worse service I have ever seen in my life.
Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian. All said they were having too many technical issues to resolve my problem!
I am the Manager of Richard's Buckhead Collision and we have been loyal customers of AT&T for along time and have had several business that had chosen AT&T. I was very disappointed and frustrated that I could not get to talk to any customer service and my calls were automatically being transferred to a collection agency. Our account is current and we do not see why I could not have the opportunity to talk to live person to understand what was going on. Attaching a bill showing our account is current. I need an immediate explanation of what is going on. If I do not receive an immediate response, will take action to report to appropriate agency.
I dealt with three different employees. The problem was a difficult one, and it took two referrals and three employees to resolve it. The first employee (AT&T Mobility) gave poor help. She could not deal withn the problem and transferred me to the wrong department (billing). The employee in Billing did not have the resources to respond to my problem but found and gave me the number she had for the problem I described. She also was helpful and patient even though she had no resources for dealing with it. The number she gave me was disconnected but gave a new number to call. At that number (U-Source) the service representative gave good service, seemed to have access to the resources to deal with it, and gave me other useful information.
The situation was that I was receiving multiple calls from "the Federal Investigation Department" threatening to "go to court" with certain unspecified charges. I knew the falsity of the calls and called the number given twice to ask that they stop calling me. After repeated additional calls (six times yesterday) I verified that the incoming calls and the return call were from the same number and that it traced to AT&T Mobility. I called AT&T Mobility, described the problem and suggested they investigate. They told me they could do nothing unless the calls were coming to my cell phone. I explained the calls were coming to my land line, not my cell phone. Finally they said I should request a blocking order. I requested to be transferred to the proper department to do that.
The department I reached was the billing department. The woman I spoke to there was patient and helpful and researched the number to call. The number I called had been disconnected. I called again to make sure I had dialed right and got the same message but noted a new number, which turned out to be the number which connected to a U-Verse number where I got the blocking order and obtained other useful information.
SUMMARY: the AT&T Mobility service was neither helpful nor forwarded my call correctly. The billing department was the wrong department but patiently went over the problem and gave me the most recent information she had, which was outdated but apparently correct. The only flaw was that she didn't sem to have received information about the change. The U-Verse service was excellent.
Still get shutdown. On Sunday, March 13, 2016 at 11:45 PM I emailed my complaint directly to AT&T Customer Care at email@example.com. I wanted to tell them about the requested AT&T wireless account change. Apparently my phone’s SIM card was disabled when I change SIM card for my son’s phone. After hours I still can not get my phone restored. Please fix it, the number is linked to a very unhappy customer.
I had one of the most upsetting, disappointing, and stressful experience with an AT&T employee the last night. I had a problem where the charger connector could not connect to the port on my iPhone. I went to a female employee at the Kaneohe location (#808-236-4494) and she assessed the situation as a loss and that I would have to file a claim to get a new one. She told me to get a cheap phone from Walmart or Target until I receive my phone. I then proceeded to Target and purchased a $15 flip phone and $30 refill card. I wanted to get a second opinion, so I went back to the same AT&T today and met with one of a representative whom I fully trust. He looked at my phone and just said that there was lint in it, so he cleaned it and it worked great! He said that it was a common problem for those who put their phone in their pants pocket. He was then able to charge my phone.
So, I went back to Target to get a refund on my items, but unfortunately, they could not refund me the $30 refill card. I would still have to pay this bill on my credit card! I feel that AT&T should refund me the amount for the refill card since the purchase of these items could have been avoided. I don't understand why there was such a discrepancy between the two representatives. Is it due to lack of training? Ignorance? Incompetency? I feel that AT&T needs to remedy such unfortunate situations such as these. I have told my friends and family about this and I know this will have an impact on this company unless something is resolved. I am a loyal customer to AT&T and I want to continue having this company as my carrier. Please let me know what the solution will be. Thank you very much for your time and support regarding this matter.
On 10/14/2015, I called AT&T to ask if there were any options available that would lower our wireless bill and to also ask about upgrading my iPhone 5s and my husband's iPhone 4. I was transferred to AT&T's "Retention"/"Loyalty" Dept. (I put those in quotation marks because I am not sure if the "Retention" Dept. is the same as the "Loyalty" Dept.-I don't think that some of the AT&T customer service representatives know if there is a difference either!)
When I was finally connected to the "Retention" Dept.; I spoke with a representative named "Mary Ann". Mary Ann reviewed my bill and said that she could double my data (from 3GB to 6GB) at "no extra charge." I was happy with that and she said that she would have that taken care of.
During this same conversation with Mary Ann (on10/14/2015), I asked how much it would cost for my husband and I to upgrade our existing iPhone 5s and iPhone 4 to either an iPhone 6, 6plus, 6s, or 6s plus. I specifically asked what the monthly cost was for the different GBs of each iPhone model under their NEXT plan. I also asked her how much each phone cost if bought outright.
Mary Ann informed me that if I upgraded BOTH phones, my bill would be $116.66. (She also offered two free Otterbox cases.) I reviewed the amount of my bill with the two upgrades 3 times; to ensure there was no misunderstanding when I reviewed this with my husband.
In addition, I asked Mary Ann to note my account to document what we discussed (the doubling of data from 3GB to 6GB at no additional charge, the 128GB iPhone 6s Plus pricing, two free Otterbox cases and what my bill would be if I upgraded BOTH phones). I asked her to note this discussion on my account to avoid any confusion if I called AT&T to order the iPhones or if I went to an AT&T retail store to purchase the phones.
Little did I know that this was the beginning of an ongoing and still unresolved NIGHTMARE. Since my initial call with Mary Ann on 10/14/15, I have called AT&T at least 5 times; with each call lasting anywhere between 45 minutes to a little over an hour. I have been transferred, hung up on, and have been told that there is nothing that can be done. My most recent call was yesterday, 2/29/16, which lasted 2 hours and 8 minutes.
Mary Ann failed to properly document our conversation regarding the price of the phones she quoted and what she quoted for my bill. She also failed to double my data as she had promised, which resulted in some inept person messing up my data plan, being charged for a "change" in my plan and losing rollover data.
Yesterday was the straw that broke the camel's back. I was told by AT&T Customer Service that "there is nothing more that we can do for you". And that I will need to go to an AT&T retail store to resolve these pricing and billing issues. That didn't make sense to me, but since I needed to pay my bill anyway, I went to the AT&T store in an attempt to resolve these issues. This turned out to be a waste of time. At the store, it was suggested to me that the only way to lower my bill was to lower my data plan to 2GB.
I almost lost it! I explained to them that my data plan is not the issue, since I was receiving 6GB of data for the price of 3GB due to the double your data promotion in October 2015. Rosa, the manager at my local AT&T store was just as inept and unhelpful as Customer Service! She said that this was a Customer Service issue; so I could come back when I had more time and I could contact Customer Service while I was at the store. For what?! So she could look at me while I call Customer Service?! That was ridiculous.
The Customer Service at AT&T really sucks. They lie and lead you to believe you will be receiving what you were promised; then purposely do not document you account. Which then leaves you on the hook for paying way more than you were promised, or having to decide if you want to pay a termination fee to get away from them, their shady practices, their crappy customer service and their overly inflated cost of services.
I had this service for five years. I called because of I was having trouble paying the bill. I had to cut my favorite stations to get a discount. I went without channel 7 for almost a month. If I called the customer service I will not get any help.
At&t Hasn't provided a reference channel line up card with numbers any time recently. I can down load a colored chart, but it lacks channel numbers. When I select movies, news channels, etc the channel names and numbers are shown, but when I hit print the same color coded chart, with no numbers is displayed.
When I try to print the pages that show all channels by plans each page must be printed separately, which will use hundreds of pages. Universe should provide a durable color folded card by service from basic through 450. In short AT&T should provide a quick reference card or come up with a way to print one. I like universe, but find feed back to the company lacking and is not to be found.
I bought a Beatbox Portable Devise around three years ago. I notice it was not working so I bought it to the Apple store. I bought it from the Apple Store for around $399. My family loved the bluetooth box. It was so maddening when the Apple Store said they do not work or replace any items on the Beatbox to date.
Really AT&T, you say that to a customer who has phone service for their family and who purchases items from you on a regular basis. Apple said to go to a store that fixes Iphones or computers that works with AT&T items. I took the beatbox and they cannot work on it because they cannot get the parts. How many companies put an item in their stores that retail for $400.00 and do not have replacements for this item to be fixed after three years.
Our contract is coming up with our phones and we are very disappointed in your service for a very expensive Beatbox that cannot be looked at or fixed. Shame on your company for the consumer. I would like to have a response from your organization on this matter. Something to believe that you care about your consumer. I bought the box at the AT&T store in West Chester Ohio. I live now in Sarasota Florida. I just took it to the AT&T store in the UTC Mall, 2831 University Pky-Sarasota, FL 34243.
On 1/15/16 I called Customer Service to check on Account #847-674-3342 because the phone in my husband's room in a nursing home wasn't working. I was told that 3 bills were sent and not paid. I didn't receive the bills. I found out they were sending them directly to the nursing home and they were not forwarding to me, I talked to Joshua in Customer Service and requested they make sure the address on the bill was my home address.
This month again I didn't get a bill. I talked to Antonio in Customer Service and he again changed the address. He said he woud take another billing cycle before this change would be in effect. I don't understand why it takes that long to change an address. My husband depends on this phone to contact me about any issues that come up in the nursing. It is very important that I receive this bill on time.
My experiences with AT&T products is fine. i am mad that your people have sprayed expensive plants with orange paint in North Raleigh. I am not buying fiber optic use and have told you so. My computer is with Time Warner and will stay that way. You do not have the right to tear up my yard by digging. It is too hard to grow a yrad here, and I have rare and expensive plants, too.
The least you can do is contact me. If you are digging, You need to let me know so that I can remove the plants and take them to my greenhouse and replant them at a later date. I am thoroughly disgusted. As far as I am concerned, this is vandalism.
I am learning disabled and choose to write over calling. Warrenton, Ga 30828 is where I live. The internet service here is beyond poor especially in the morning and evening. During the day it is fair. I see where my connections are coming from a tower in North Augusta, SC. That is ridiculous. If you cannot provide me with faster and more stable connection, i would like to discontinue my u-verse & at&t account if we cannot resolve the issue. would need a technician to come to house and do all the work for me...i cannot take instructions over phone.
I will use all resources to register this complaint and express my most unhappy experience that started when U-verse was installed. Also, you don't even have this service at all at my cabin. Thank you to the customer service person who finally helped me with this this. I know nothing is your fault, but your attention to this matter would be appreciated.
I was on the phone for an hour trying to add a service to my mother's land line phone. I called the number on their website for New Hampshire customers and I was told I was calling for South East customers. In all I was told to call 5 different numbers (some of them the same ones I already called). The last time I asked to speak to a manager but was put on hold for another department. I finally hung up. Changing over to Fairpoint. Everyone I talked to (but 2 people) had accents and were very hard to understand. I have never had such a problem in my life as this.
I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.
I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.
I am wondering why your employees have to lay to us. The told me and my wife when we went to the AT&T store in Moore, OK. to see about if we could get a better deal on a new contract. First they told us we would have to go to Directv because they are getting rid of uverse tv. Also your installers told us the same thing the you were finding out uverse services. Your installers said that new customers would have to have directv that they were not going to fade out uverse all together. We are about 75% satisfied with our service.
We told our neighbors that they said about uverse being fading out. But the came over and said they got a new uverse contract from the same store. They told them that they were not going to fade out uverse. Now I fill stupid that I told them anything. So five employees lied to us. So I would like for you to have your service people come out and do there work in the future and just not speak unless spoken to. Now the contract is in my wife name and not mine. I just want you to know that I do not like or need to be lied to.
I`'ve had to contact AT&T customer service representatives since January about adding and having a technician out to connect internet to my services. On February 3rd I called off of work and they were scheduled from 1-3pm. No one showed but I received a text stating " they were sorry they missed me"!! I was home from work waiting.
They rescheduled for Saturday the 5th from 11-1 and at 9 am I receive a text again "sorry I missed you" ! I have been on the phone all day with one department to another just to get rescheduled again. Who makes sure these technicians are following through? Is there even communication between departments?? This is the worst service ever.
I was never told I had to wait 6months to unlock my prepaid phone. I want to switch carriers but can't. So if I want more Data on my hone I have to pay $15 more if I stay with AT& T. I bought the phone and don't owe any money, I should be able to use my phone where ever I want to. We will be filing a complaint with the BBB and telling everyone we know to stay away from AT&T. Your customer service reps are not very helpful. Told us you bought your phone at Walmart they don't know anything about AT&T. Well it wasn't just them that didn't tell us your cs reps didn't either.
We have contacted customer service more than 20 times now. We have been given the run around with several departments. We have been having the same trouble with land line for over a year now. The phone has a humming noise that is so bad that you can barely hear the party speaking. We have had technicians out and they have not been able to fix it. The last technician said that the underground cable to the house is bad and needs replacing. That's been over 6 months now and no one has been out to replace it. We have been paying our phone bill on time and have not missed a payment. We really feel that we are getting taken advantage of and being charged for a service that cannot be used. We have bundled with our cell phones.
01/25/16 Made a credit card payment over the phone to pay off the balance of an installment plan for a phone purchase. 01/25/16 ATT misapplied the payment to the phone bill in general rather than the installment plan. Made several phone calls to several different departments to get this matter corrected. The best ATT can do is refund the payment to the credit card. 01/25/16 ATT refunded the payment back to the credit card. 01/26/16 Made a second attempt to pay off the installment plan with a credit card over the phone. Was careful to explain the problems from the previous day to insure this would not happen again.
01/26/16 ATT misapplied the payment again to the phone bill in general rather than the installment plan. 01/27/16 Am now on the phone with ATT for over 2 hours and 22 minutes to have yet another refund of credit card charges and will now have to pay a 3rd time to try and get this installment plan paid off. No words can express the incompetence of a company that can not take a payment and apply it correctly.
My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.
I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.
I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.
I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with
I am done with this company it has the absolute worst service and absolutely no help when needed. I used to love this company but as of now I give you a negative 20 stars.
The week of 2016 New Year, my landline started giving Static, dropping calls and hearing conversations from unknown persons. By New Years Eve I had no phone service. Unfortunately it was ;late when I realized I had no service, and the Office was closed. So Saturday Jan 2 (my birthday) I called and was given a date of a service repairman to come out on Tuesday January 5th.
I waited all day as instructed and no one came. Called on Wednesday, they said they would send someone out on Thursday which was totally unacceptable due to business contacts, as well as I am also caregiver for my elderly disabled Sister, and have a 8 year old daughter, and with no phone and I leave home no emergency call could be possible. I requested immediate service and someone came out Wednesday afternoon. Service seemed restored, but on Thursday, the next day service was off again. I called again as was given an appointment for Monday and repair was made and service restored.
Unfortunately this is not the first unpleasant encounter I have had to stress through. A few years ago trying to get internet service, for some unknown reason was without phone or internet service for 2 or 3 weeks, which really brought me to tears. I have been offered and accepted service to increase my internet speed, which absolutely did not work. I can not believe a company of this magnitude has so many problems. I never complain about anything, but enough is enough. I am totally disappointed at this time and hope this is the last time.
I would like very much to speak with someone in corporate about my complaint. I was promised a new phone I got the wrong phone it's too small for my vision and I wanted the one that was two years advanced upgraded to galaxy note 5 that I was promised.
Instead they sent me the galaxy 6 at 6 or something. I've activated I tried to use it for a week my eyes are used to my other phone that I've had for 3 years and I'm getting older. I can't use the phone that they sent me they told me that they were sending me a replacement but a two year newer version of my own phone instead I got this the at 6.
I do not want this I can't see with this phone and I was promised this or one of three choices now they're saying that I didn't return it within the two week period which she told me I had 30 days to return it. The girl on the phone so she must have made a mistake as well as sending me the wrong phone it's not the phone I ordered or requested and I can't see. I been with AT&T for a very long time through my business for 17 years this is my personal line and I don't want to cancel my service with you guys.
I've been very loyal to AT&T for 17 years my personal line for 3 years I'm very very hurt and upset and I need someone to call me asap.
I ordered an Apple I Pad Pro before Christmas from the Apple website. As soon as I received it from Apple, I called AT&T to order internet service for it. No one ever told me that I have 14 days to try out the internet service, after which I am signed up for TWO years. I returned the iPad a few weeks ago because it doesn't work for me as an artists but I forgot to cancel the internet service until yesterday (1/18/2016) When I spoke to the representative, she was quite unpleasant, telling me that I Cannot cancel the service because I am on a two year contract. I do NOT have the ipad any longer, and yet I am expected to pay for service for it.
I think this is outrageous. I have been a loyal customer of AT&T for many years , using it for my TV, Internet, two phones and one would think that's it just good business to grant my request to cancel it. Now I'm expected to pay $146.00 to get out of the contract. I am probably going to switch to t-mobile. I've heard that they have much better customer service. I know AT&T won't care one bit. I find that sad.
There wa phone that my mother returned. I am authorized on the account and have POA. I have the email memo that ATT received the phone. The account was never credited for the phone and the whole phone amount was due. I went round and round with ATT saving all chats with them. The bill was always paid, just not the phone amount. ATT in agreement with that as well. After many months still no resolution, no credit for the phone ATT received, and no phone returned. Then ATT suspended the account without resolving the issue. SO now 2 whole phone amounts due and no phone, no service.
After many months, now when I call, they finally after trying to explain months worth of the problem, they transfer me to retention dept where calls are not returned as promised, and one guy even hung up on me. I have made a federal complaint with the FTC. The phone number involved is wrong. I can provide all chat info and the power of attorney to resolve this matter on my mothers behalf. My mother has always and still does have a superior credit rating and has ALWAYS paid her bills!! Again, the lack of ATT resolution to this matter, and now ignoring my mother has resulted in elderly abuse in my opinion.
I also want all future communication and bills to STOP being sent to my mother.
Bought new iPhone 6s online 12/20/15. Somehow I got singed up for the next payment plan program. I intended to buy the phone for 299.00 and have a two year contract. Not sure how I got the next plan. I only noticed it because my credit card was only charged $75.00.
I called customer service on 12/28/15. Explained my issue. Was told nothing could be done. Rep transferred me and then I was disconnected. I called back. Rep said I needed to bring phone to att store and return phone. They would then start over and have me buy a new phone. 1. That is stupid. 2. My area was under a tornado watch and I couldn't leave the house. 3. I was flying out the next morning. Rep said she could file a case and it would be handled from their end. It would be faster to go to the store, but this would work. Rep said case #J05879992 and that I would be contacted.
1/15/16. I called att because I was not contacted about my case. Rep asked what my issue was and I told her I was following up on my case. She put me on hold. Rep came back and said what wa the case about. I said here is the case number. She said she didn't need the case number and out me on hold. She came back and asked me what my case was about. I told her my case number and what my case was about. She said she my case has not been looked at. I asked her to get me a rep that could help me find out about my case. She transferred me and then disconnected. I called back.
Rep said my case has not been looked at and said she would have the case expedited. She then said I had to pay for my phone $800. I said no, and repeated my issue. She said I should have gone to the att store and returned the phone etc. I asked for a supervisor. Transferred to supervisor. He told me my case was looked and and rejected. I said I was told by two reps that my case had not been looked at. He said case had been looked and and was rejected.
I asked why I wasn't notified of the rejection. He said they don't notify customer. He then said that I a new plan stated 1/8/16 that only allowed for the next plan. No more 299.00 two year contracts. I said I was never told about the date and I had proof that tried to resolve the issue on 12/28/15. He said I should have gone to the store and too bad. Nothing could be done. I asked to cancel my account and he transferred me to the DSL department! I hung up and called the cancelling dept. rep told me I had to talk to the retention dept.
I was transferred and disconnected. I called back. Rep said he would sorry about my issues and could understand why I was so upset. Rep said he could see the supervised transferred me to the wrong dept on purpose. I never told this rep I was transferred to dsl. He could see it somehow. I was then transferred to retention. Rep said she understood why I would want to cancel my service. I told her att reps were fraudulent. I was tricked into a next plan, told it would be taken care of, case was never handled, lied to by several reps, disconnected repeatedly, transferred incorrectly on purpose. Rep said she would talk to her supervisor. Put me on hold.
Came back and told me nothing could be done. I said cancel. Rep was quiet for a long time. I waited. Waited. Rep said she was having connection issues. Rep then said if I cancel your service it will disconnect mother current call. I said don't cancel, I'll go into the store and handle it there. She said I already cancelled the other lines. I said why did you do that without asking me a date for cancel etc? I told her to not cancel and I would go into the store and talk to a human.
i cancelled my landline phone service with AT@T on Nov 30, 2015 my number was supposed to be ported over to Verizon at that time. i talked to AT&T before doing this to be sure I could keep my DSL and they said i could. i rec my bill for the billing period of Nov. 29th thru Dec 28th and my landline charge was still on it. I called A T @T to get this corrected and they told me it was not ported and if it had been that I could not keep my DSL.
I have a wireless box for Verizon and they are telling me I was ported on Nov 30th and I am being charged for both companies. I do not understand what is going on. I have tried to contact them by phone about 5 or 6 times and they keep hanging up- Verizon will charge me $175.00 to cancel. But I'm not hooked on the phone line for AT&T I'm on wireless for Verizon. Would you please get this corrected. I have talked to the Better Business Bureau and filed a complaint.
Not sure WHY you don't add routers but this address 22.214.171.124 is choking my connection to a server I have been using for a decade. Since switching to AT&T last year this connection is bad and THAT address is the one router set that has made it worse. Why you can not invest in your business to maintain internet is beyond me....a YEAR for Christ sake and this major choke point has not been resolved. is it time for a class action suit against AT&T? Getting tired of AT&T service standing in a circle and everyone pointing to the left and hearing a chorus of "it's not our area it's theirs" the pingplotter image attached is from a GOOD day.
I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.
At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.
I noticed that my back gate was open and went outside to close the gate. At that time I saw a MAN ENTERING MY BACKYARD! I asked, "who are you?" He did not respond and I ask again. His response was, I don't have to tell you anything! He finally told me he was fixing a phone line. I asked him why was I not informed as I had been in the past. Once again, he told me he did not need tell me anything. In the past, when AT&T company works in my backyard, they have left a tag on my door to inform me that At&T would be working on my property. This was upsetting because I live alone. This was a serious safety issue for me.
It's 12:46 PM and I am literally still on the phone right now for 49 mins and 10 seconds waiting for a "manager or supervisor" since 12:18 PM. I was calling them because they "updated" my service today (DEC 21, 2015) without my permission. Lady on the phone with customer service said to me that she doesn't see any new order confirmation on my account. The reason I called in the first place is because I received an email confirmation on my new order!! And i definitely do not want to re new my service because they are so rude and so expensive every year to re new service. My bill goes up $30 every year.
They do not care if you're a returning customer or not, they just make promises they can't keep when you sign on the first time. (it's 54 mins now and she said "I am still waiting on a supervisor lets go over this one more time together." I said no I will wait for a manager) The area I live in only has Comcast or ATT. I think I will just take my laptops and devices to Starbucks Coffee down the street. The baristas there are 10,000 times nicer then the people on the phone. Oh look i finally hit 1 hour on the phone with them and still no supervisor. I really hope people can get together and some how shut down this company who claims to have fast reliable internet, when their system is constantly crashing during a call (every single time I call).
I've been with AT&T since it bought out Cingular. I'm VERY disappointed that I can no longer upgrade my iPhone by signing up for a 2 year contract and purchasing the phone at a discounted rate because I have a value plan. I guess being a loyal customer doesn't matter to AT&T. I will consider changing companies once all phones are out of contract.
Promotion on my two year contract expired on 12/12/15. I tried for a week before it expired to reduce my service to the same amount that I had been paying for two years. One night I waited in hold for at least an hour the next night more then forty minutes. My complaint is about the AT&T billing department, it is a joke could care less about customer service. Supervisor William needs some retraining in Customer Service not interested in fixing a problem just pass it on to someone else. Would love to have the customer retention dept give me a call if they want to keep me as a customer other wise Comcast here I come yes William as a retired manager if my employee treated my customers with the could care less attitude you have you would be looking for a new job.
Horrible time getting AT&T service set up at new address. It took a week later and twenty phone calls to customer service at AT&T before phone and internet were on. They didn't cancel service at old address when scheduled and now getting bill and didn't live there at time. Two months and still calling them.
About a month ago, my Galaxy S6 Edge phone stopped working. So I contacted AT&T customer service. They sent me a new one and asked me to return the defective one since it was under warranty. Today I received my defective phone along with a letter stating that it was water damaged because the liquid indicator was activated, and $606 was charged on my bill. I agreed with the term of return because I did not do any liquid or physical damage. My phone simply stopped working overnight. I also have a witness who can prove that the phone did not make any contact with any liquid. The indicator was activated does not mean the phone was water damaged within my procession, it can be activated when AT&T received it. I talked to a customer service warranty dept representative and a manager today.
They kept telling me it has liquid damage, and if I don't pay the full amount they will disconnect my service and going to debt collection. If there was a liquid damage why would I return the phone. I would have just gone through insurance. I am extremely disappointed at how my issue was being handled after being a customer of AT&T for over 11 years. If this issue can not be resolved, I will file a complaint to Federal Communication Commission, Consumer Affairs, and Hissing Kitty, and start with other mobile providers.
I have been an AT&T customer for a little while now and I have had something happen that is going to make me change carriers. I have insurance on my phones my son has sent is phone back three times. The third time we sent the broken phone back they said it got scratched in shipping and because of that I have to pay for a broken phone. I have not even finish paying for the orginal phone and they say I have to pay the balance of the broken phone by Dec 18th or my service will be paid off I was willing to pay 100.00 over the amount of my monthly bill until it was payed off I was told that will not work must pay balance of be cut off.
During June – August I tried to update my AT&T account to include Passport Plus plans for my two sons. Despite at least 10 attempts utilizing: my AT&T account, chat, Customer Service and International Customer Care, I was unable to activate the Passport plans or completely resolve the billing charges. This included receiving an email confirmation the account was activated. After additional calls on 11/2 and 11/3 in which AT&T agreed to adjust the billing, there have been no credits to my account. I have accumulated over $1,500 in international services, most of it from AT&T’s failure to activate the plans. I have invested too much time and patience with AT&T, and I need assistance to escalate my case.
I closed my business in mid October and when I canceled my service with AT&T we put in an order for an intercept number to be put into place so that my customers would know how to get a hold of us. This was all suppose to be in place by October 26th. I have made a total of 6 phone calls to AT&T to get this started and each time I am given a new conformation number and told that an order will be placed and it should take about 6 days. Once I was told it would take 4 hours. Tell me, why would a new order need to be placed with each phone call? The order was started why is no one taking care of it? I am in Illinois and I am losing business because you are not doing what you told me you could do. Believe me...EVERY SINGLE CLIENT that does find me or my stylist DOES hear what a lousy job AT&T is doing!
My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.
I opened an AT&T internet account in September of 2014. At the time I told the AT&T rep that I would only be at that residence for 9 months (I moved the first of June 2014), and I was then told by the rep that I would have to pay for the contract for a full year. Since there was no other alternative internet service where I lived I did not have a choice but the pay for the 3 months I wasn't going to be using the service (or so I thought). In August of 2015 I got a phone message saying I needed to cancel my account because someone was moving into that apartment and wanted to sign up for AT&T. I called back and explained to the rep that I was told I had to pay for a full year. It was only then that I was told I could have canceled when I moved.
Needless to say I was irate because I had paid for THREE MONTHS that I didn't need to (approx. $150!!!). I told her I wanted to cancel the account then and she said I would have to talk to another rep so she transferred me. I was extremely upset about the situation but I never cursed at the rep or called her names (since you record calls for "quality purposes" if guess you can hear the call). As I was angrily telling my story the second rep HUNG UP on me. That was so totally unprofessional and rude! I would have hoped you had trained your staff to handle upset customers. A couple of weeks later I started wondering if either of the reps had cancelled my account, so I called back and spoke to a very nice gentleman and found out that in fact my account had NOT been cancelled.
My guess is that was done out of spite. The man on the phone said he would go back to that August date and cancel my account as of that date. Since I had paid $46 on 8/6/15 he said I would be getting a bill for the difference between the billing date I already paid for and the date the account was cancelled (which would have been probably under $20). Instead, I get a bill for $100!!!!! Not only was I lied to and overpaid $150, but now I was (I guess) lied to again and I was asked to pay an additional $100! I do not feel that I owe this money and intend to fight it by lodging complaints with the BBB and whoever else I can. Not only have I over paid and was asked to over pay again, but now this matter had been turned over to collection.
I was going to transfer my phone service (3 phones) to AT&T, but if your staff can't handle something as simple as setting up and canceling an account, needless to say that transfer will never happen! I would appreciate a quick resolution to this problem from the corporate offices in Dallas.
I called the billing department at AT&T to have my service transferred from one apartment to other apartment. I told the person that's all I wanted to have done. She insisted in all ways possible, including harassment, attempting to change my service plan. after telling her over and over I didn't want the new service plan offered she insisted It would be cheaper and that I should be glad to have it, I said no. The last time I heard No meant No. It was such a simple request and she made it like having hot coals being applied to your feet. I didn't appreciate the harassment, I have being a customer 40 years. Unbelievable that customer service has gotten to this low level. I don't this behavior is customer service, I wasn't being served I was being Harassed. I hope who ever read this c/o, know I don't take this lightly, in forty years I have never had a complaint with AT&T until today.
AT&T technician was to come out and install cable and or tv left work early to meet, when I got home I called my wife with home phone to her work to let her no that technician had arrived home phone worked fine. Technician leaves and we have no phone service. The technician left at 5:20 pm we have been on the phone with at&t trying to get someone to fix the problem to no avail. They tell us they cannot get anyone out here until tomorrow. I am starting to deduct payment since it is your technicians fault also your tech left.
I get 1.5 Internet speed. My husband plays online games and the AT&T connection to online is very poor I have called a couple of times to see if I could get faster Internet I am even willing to pay for it but every time I call, they are telling me that they can not offer no faster service to this area and I thing that's a load of crap. All I want is faster service but they are telling me that I can't do that unless they put anther box here and they say AT&T is working on other areas right now all I'm trying to say is that I am seriously about to disconnect my service with you all, and make sure I never suggest AT&T again to another person I know so if AT&T does not want to start losing customers and fast it would be best to do something about this.
"move with AT&T and receive $300" What a load. After myself and husband both called to ask why our reward was only 150$. We were told that we were ineligible. My husband called to see if your new house was in the service area. He then said that he would move service. He was told for a bonus he would get a 300$ bill credit and 100$ gift card. Instead, we got a 150$ gift card. My husband and I both called to see why it was different. I was told we were ineligible because I had chosen a 5$ a month discount on my cable bill. (I did not). My husband was told it was because he didn't make the changes online. When myself and my husband asked to speak to a supervisor we were both hung up on.
I took a picture of the times AT&T hung up on me. Then the "supervisor" called me back 15 minutes later to tell me again that was was wrong and that I had no proof. In all, we were over-talked, told different stories, lied to, and hung up on. What a shame. The funny thing is, I recorded the conversations. I guess I have learned my lessons. You have to record the conversations to have any proof with this company. You guys are running scams. I'll be looking into a different company. Sad really. We have been with you for cable, phone and internet for over 10 years. You'll lose customers over 150$? My bill alone that I pay every month should make you want to keep us as customers.
AT&T has the worst service for cell phone, internet and tv services. if the wind blows the internet stops and the tv stops. cell service is random at best. my internet service is so slow I believe I could mail a letter using the usps and get an answer back faster. 5 years ago I was sold AT&T u-verse and after about 2 weeks of trying they decided that their u-verse was not available in my area. I have changed my personal cell phone and will change 5 more family cell phones to Verizon asap. I have contacted a satellite internet service and am looking to change back to dish network from direct tv. I have had AT&T service as long as I can remember cell was with singular until they bought them out and ruined the service I had. I have no use for the land line that is required for internet service and will be dropped as soon as my new provider can install their equipment. Thank you AT&T for the sorriest service and your we don't care attitude.
On November 10th, I informed at&t that I would be moving and would like to have my home phone transferred to my new address. The rep told me the soonest they could have it done would be November 13th between the hours of 9am and 11am, we sat home all day, calling them at least six times and no one showed up, each time they said someone would be there before 8pm, well it's now 8:36pm and no one has come yet, We have been loyal customers of at&t for 24 years, have been late paying my bill only once in 24 years. I think that's pretty dam good. No one called and said the technician wasn't coming or anything.
They instead cut my phone off at the old address and I am now left without a phone. I guess Monday morning I will be calling comcast to connect me a home phone. I am getting rid of u-verse and their internet service. I can spend my money elsewhere. Just got u-verse on the 10th. This is really sad how you treat people and still think they are to be loyal to you, to hell with at&t, your name is is small letters for a reason, this shows just how much I think of you. If I was half ass paying my bill you would worry the hell out of me everyday. I will call you on Monday to come pick up all, you u-verse equipment and I am not paying a cancellation fee.
Ever month the service go down. This has happen each month for the last five month not for hours but days. I pay my bill every month on time. I called on Tuesday to tell them my phone, tv, and Internet was out. They said Mr Washington we will have someone there Friday. They did not give me an explanation no reason if I don't pay my bill they cut me off if I pay my bill they cut me off I can not win. The most reliable company out there I am losing business every day because of this company AT&T.
Our cell has been giving problems and we are getting bounced between AT&T and Comcast and still problem is not solved. We are AT&T customers for decades. Today at 4:45pm we went to the AT&T store in Grand Blanc, MI. There were three techs helping 3 customers. We stood there for 5-10 minutes and the manager Kelly comes out from break room and goes back and forth and doe snot acknowledge our presence.
Finally I have to ask her if anybody can help us. Her answer " I am the manager, wait for the techs". Meanwhile 4 people walked in one by one, 2 white ladies, 2 white males and immediately she greeted them and to them to sit down. Here are the 9 things I hate about AT&T customer service.
1) Your service is getting lousier and lousier each time we upgrade the I-phones (5 of them).
2) Our I-phone does not forward calls when patients call and directly goes to voice mail and patients are upset about this.
3) Our phone problem was not resolved.
4) You have no problem hiking prices and with false charges and paying penalties in millions because it's a slap on your wrist
5) You have no gratitude towards loyal customers.
6) You get tons of complaints and do you actually care?
7) Teach your employees not to show racism and discrimination because we all pay the same hard-earned dollars like white folks.
8) Just to let you know I am a physician for 40 years and racism in America is the worst in last 36 years I have been here.
9) Don't ignore customers genuine complaints and teach class and tolerance to your employees.
Y'all no showed after we took off work for internet installation; we called and were told they'd reschedule us in 2 weeks. I called to complain about it because I think that it's ridiculous to not fix the issue asap, especially when it was not our fault in any way, but only got an I'm sorry. No one seemed to want to FIX AT&T's issue or compensate in any way for y'all problem. I can understand if we weren't home or needed a reschedule having to wait 2 weeks, but why should we be inconvenienced, yet again, because y'all didn't show?
We were inconvenienced by taking off work for the original appointment, we did our job by being home, we called when y'all no showed because y'all didn't contact us at all; we're inconvenienced by having no internet for any period of time, let alone for 2 weeks, and not just for leisurely use, but we can't work from home, which we both need to be able to, so that makes us have to stay at work later/go in earlier, or not get stuff done when it could be to let things pile up because we have other priorities. We have to be inconvenienced again by taking off work again, and not being able to work from home while waiting...and who's to say if y'all will show or no show again?
In every way, we did our job as a customer, but AT&T never seemed to do yours. I'm sorry doesn't cut it. How about getting out and doing the job when your scheduled to and when a "mistake" happens, not waiting 2 weeks to fix it and overly inconveniencing your customer repeatedly.
My services were temporarily disconnected without my knowledge. On 10/6 all of my services were disconnected. My bills were up to date in payments. My next bill was due on 10/13. i paid the bill before time and still was not able to get my service restored. I had to get out of my house to go to an AT&T location to get my service back. I was told that my 19 years old son cell 404 7190707 had a past due balance and since I had him on my plan they disconnected me. i was also told that someone called me on a number that i don't have to inform me of such. AT&T has my primary number on file they never called me and all my minors children. I'm more upset because I'm a health care provider and my hospital was not able to contact me on the phone that they pay me for.
Furthermore my 13 years old was unable to get in contact we me for hours in the dark in the yard of her school. This was the worst costumer services ever. I am very disappointed at AT&T. On top of that I was told that I may get a $40 re-connection fee. I'm a very busy person I don't have the luxury of time to spend talking for hours to clarify stupidity or to get out of my way to an AT&T store. I'm a requesting a written apology as proof of such misconduct. If this issue persist I will take all my business elsewhere and I BETTER don't be charge for early disconnection. I have 4 phones , cable and internet with AT&T I deserve better than that.
AT&T Inc. 208 S. Akard Street Dallas, TX 75202. Dear Att/Uverse, As a long time ATT/Uverse customer that ALWAYS pays my bill on time. I would like to express my disappoint with your unprofessional and sometimes deceptive business practices. First of all the fact the email communication is not permitted to confirm telephone discussions, send copies of error messages etc. is ridiculous. Case in point. My newest agreement Feb 24, 2015 was arranged by Customer Retention. During this phone call I asked several times what my charges would be. The CSR (Lisa, Mississippi retention) informed me that my service would cost $152.00. During the call, I confirmed this several times. The bills that followed were $173.56.
Further deception/omission during the phone conversation included the fact that my 45mb internet was restricted to wired connection only. With wireless devices getting the same speed from my previous internet. If I complained I would get I dont know why they would say that.! Or No you must have misunderstood. My notes confirmed otherwise. This installation was done very unprofessional by the Serviceman. The modem is being pulled off the computer desk because the tech was too lazy to get a longer Ethernet cable. It remains that way today. Poor customer service. First of all most time it is very difficult to understand the reps because of their poor English. I have at times disconnected a phone call because of this. I’ll bet Im not the only Customer that would rather put up with a minor inconvenience than call Customer Service. I returned a receiver in Sept. 2015 and it took me two phone calls and 90 minutes of my time to get the receiver removed from my account. If we get frustrated and forget to call back we lose our rights to a refund on our bill after 6o days. The UPS Store tells me to keep my return paperwork forever, because you (ATT) have gone after Customers after 6 months. That is scary.
On 11-4-2015 I began having difficulty with the Uverse apps. Specifically FOX News. I called the Tech support line because I was unable to connect to the Fox News channel. I had a printout of the error message which took up an entire 8.5x11 sheet of paper. I have enclosed copies from both the Windows and Android environments. This error occurred on SEVERAL different wireless devices using Windows 10, Android and Apple systems. The error was also present on my Windows 10 desktop and laptop . To my amazement the tech advised me she could not receive this error printout by email but had me start reading the entire printout over the phone. Comments from her were Was that a C or E. was that an M or N, Was that an A or J and so on.) During the day on Thursday Nov. 5th these discussions were ended with the hopes that the error would be repaired overnight.
On Friday November the 6th, I called support again. I was told that there must be issues with my equipment. They wanted to reset every device, LG Android Phone, Samsung Android Phone, Android Tablet, Chromebook Laptop, Nexus 7, HP Laptop and Dell Desktop. I knew this was ridicules. My son lives a few miles from me so I went to his house and logged using his Apple Laptop and my Uverese logon information. FYI his internet connection is with Comcast. The same error occurred on his IPhone and Laptop. The tech support still insisted the issue was with my equipment even telling me that if I changed my Uverse password it would fix the issue. CHANGING MY PASSWORD IS A HASSEL and it DID NOT fix the issue. Telling me to do that was insulting but I did it anyway. I asked every one of these individuals if they could log on to Uverse.
They all advised they could not. I also asked every one of the Techs I talked to if they had Uverse at home, again NONE of them did. How can you support something you have never experienced? Next, while I was on hold the SAME Tech I was talking to, called my phone. I put the original call on hold and asked her why she would put me on hold then wait 30 minutes and call me back? She completely changed the subject and did not answer. Oh So Sorry was her response. After over 2 hours of nonsense explanations she decided to escalate my issue to tier 2. I started talking to Tier 2 support and asked if I could email them the error message that I was receiving. Tier 2 advised they could not do that either and asked me to read the error over the phone. Really? (ATT Uverse Customer Service Rep. are you getting frustrated reading this yet?)
I advised Tier 2 that it was 4:05PM and I had to leave my house at 4:25PM to run an errand. She replied with an OK and put me on hold. I left my house at 4:25 still on hold and started my errand. At 4:35 support came back on the line wanting me to reboot my desktop. I asked her if she was listening to anything I said, reminding her of my 4:25 errand. She said Yes you leave house at 4:25. During this phone call the Rep asked me at least 3 times what my call back number would be. I gave her the same number 770-507-1888 all three times. She advised me she would call me back in one hour. Well she called she called my wifes phone. When I asked why, she could not explain why! Her response So Sorry Mr.Geem. My Name is Jim!
During all my conversations with the different reps I kept advising them the issue was with ATT and Fox News, because the error indicated that. They insisted it was my equipment. During one of my call back cycles I called my Brother In Law that lives in Michigan and asked him to try to log on to Fox News, He advised he got the SAME error I was getting.
When the Tech called back wanting me to cycle my equipment again I advised them NO! I tried to explain that if the same exact issue occurred to my brother in law in Michigan over 700 miles away. She had NO Clue what a Michigan was. Quite frankly ATT should be embarrassed by trying to pass these Techs off as Professional, knowledgeable, English speaking support. There were more issues occurred during these call then I have not documented because so much of the call was repeat request to do something I already had! “So sorry is the catch all phrase used by these Techs. I am writing this letter to document in writing my lack of customer service, my overall disgust with ATT and the fact that I am NOT receiving the services I am paying for.
The Hours I spent on the phone on Thursday and Friday were a waste. Late Friday afternoon the Tech matter of factly advised me that the issue was between ATT and Fox News and they were working to get it fixed. She also said she would call me back Monday. I am afraid to answer the phone. I might get trapped into two more days of HELL! Wow, 2 days several countries later and they came up to same conclusion I advised them of two days earlier. On November the 4th your Memphis office received and signed for (by:Love) another receiver that I sent back to ATT. IM sure this is going to be another nightmare!
Paying our telephone bill through your automated system was no problem. Trying to pay our cell phone bill was a nightmare. The automated system required some kind of a code before it would accept any info on our payment. I have never had so much trouble getting someone to accept payment for a bill. I had to wait 10 minutes to talk to a real live person and explained the problem. She stated I needed a code in order to pay this bill. Any code given me would be forgotten by the time the next bill comes due. Why can I not pay my cell phone bill without any problem, just like I pay our telephone bill at home? Why does at&t try to make it so difficult just to pay a bill?
I ordered service on 9/10/2015 it was installed on 9/11/2015. The package that I ordered was u-family+Internet for 55.00 which that wasn't right. After calling and calling several times yes I did receive credits but this last and final time I spoke with Hassan about my bill and he sold me the U200+Internet for $90.00 minus $10.00 for having wireless,so I said ok that's good. Until I received the bill. I had to call your company again which was a waste of time. I explained to Bianca who was the manager on the floor at the time the situation,Bianca reassured me that all the notes were in the computer what I was saying was in fact true,she put me on hold to see what she could.When she came back to didn't know how to apologize for what was done she said the package that Hassan sold me was no longer available. I told her well it had to of been cause it was there in order for him to sell it to me.
She said no it expired.She did give me a little credit for this month but rest assure my bill next month for U200+Internet will be $120.00. I told her I cannot afford that and that is not what I was sold and just cancel my service,she said I would be charged a cancellation fee,I said so let me get this right I'm being charged for a promotion that I was sold but not availiable and now because of that I'm wanting to cancel so you want to charge me that as well. So I filed my complaint with the BBB since I cant get anywere with your company. I want the service that I signed up for or cancel it, this is one good reason why I will not renew my cell phones with you for the same reason.2years ago I was sold 4 phones and the rep ttold me one thing until I got the bill. The definition of your sales people are LIARS and there very good at it.
(Not even one star but I can't erase the auto-filled one on this site) I have spent months trying to resolve AT&T billing and plan problems. have talked with over 30 people. no one can resolve these issues, or even can figure out who to refer me to. I just lost service today, they want to charge me $40 to reactivate the phone (!) and Amex has confirmed multiple payments to AT&T and my acct. I think it is called fraud and theft if they take money from customers' credit cards and don't properly apply it to the customers' accounts.
Then there is the constant changing of the phone plan. Originally I was assigned to Nations 450 - but somehow that was the plan to which my phone was assigned. Then there was the share plan then mid-month I got switched to a larger plan - but I think I lose my unused minutes when I 'change plan' - this is obviously a company that is too big. I don't blame the employees, many of them do try, but these AT&T systems are impossible, deliberately or otherwise. Maybe the company needs to be broken up, again. and by the way, get rid of Chairman Stephenson, he and his buddies are probably a large part of this problem.
As an AT&T customer today was the worst customer service I have received. All I wanted to know was why I waited from 1pm to 7pm and nobody had the courtesy to even call and say the technician was cancelled. I called because my AT&T u-verse has been pixeling and completely cutting off during television shows. I talked to four people within 30 minutes before I could even get to the right department to include a so called supervisor that by the way had me on hold for 15 minutes. I expected better service, I am very disappointed.
On receiving my bill I knew it was too much and so I called 11-4-2015 to see about lowering it. Talked with Shena and she tried to offer higher incentives (better phone service, more channels of tv) with NO lowering. Which I explained to her that I wanted a lower bill. She said there were np plans available. I said "well, I guess that means goodbye" and she transferred me to a person named Cindy in Loyalty Department (yea sure) and she talked up this new service, really good, and a lot cheaper. It was Dish. If I had wanted Dish I would have gotten it a long time ago. But I caught the excitement and went for it. My husband hit the roof. So I called 11-5-2015 to cancel. First your stupid voice mail. How maddening is that? Had a 8 minute wait after playing games with Mr. Canned AT&T.
Got a gal by the name of Porshe who could not help me because it wasn't her department and had to wait for Dealer Services(?). Finally talked with a guy, who must have had a hearing problem, because he couldn't hear me and it's AT&T phone service. I hung up. I think you've got a problem. All I want is to get my bill down to a decent amount. I don't like having to bargain for lower rates, I don't like having to talk to people who I can't understand nor can they understand me. But I really, really hate playing this game with AT&T once a year. Why can't I just get a fair bill instead of "jewing" for it. I don't, repeat, don't want to go to Comcast, but If that's what I have to do I will. Will You help me out?
I switched to ATT from Verizon because I did not have service at my home from Verizon. The ATT representative said with ATT I would have wireless service at my home. I recorded this conversation and in reality I do not have service. The only reason I switched is because ATT told me I would. I have called Customer service and they said there is a device I can buy to give me service. The ATT store personal were I live said they should give that to me. Why should I buy this device when ATT said I have service and do not. Yes I can afford the device, but it is the principle of the thing. Give me the service I signed up for and you said I would have. I have been a satisfied U verse customer but am not satisfied with ATT not doing right by what is told me. I appreciate your consideration in this matter.
A couple of months ago we had signed up for combined billing for the Direct TV and AT&T. We did this because it as going to save us $10 on both our phone bill and our Direct TV bill. Recently we wanted to buy new iPhone 6s phones, so we went to the Apple store to try to do this. They wouldn't let us do the purchase because we had combined billing. We then decided to go to an AT&T store and tried to buy the phones and they said we couldn't buy the phones from them because we had the combined billing. This is just absurd that we weren't able to buy the phones even at the AT&T store. So AT&T forced our hand, so we decided to switch to Verizon where we were able to purchase our new iPhones. They didn't care that we had combined billing. AT&T lost a couple of good customers due to the his horrible service.
I recently applied for service. the customer service rep had to transfer me over to the fraud department. When i got on the phone with the lady she told me that i had inconsistencies on my credit report that denied me service in definitely and might I add she was very rude. So I called back the fraud department to see exactly what that meant and the same nasty woman answered again and she stated that I needed to pull my credit report to see what she was talking about. I stated to her that I had my credit report in hand and that i didn't see what she was referring to. So I asked could I speak to her supervisor. She said sure so she can tell you the same thing that I just told you. The supervisor comes on line and says that my credit report had different application with my social but different names and address.
So I was like that cant be possible. I asked her could i could inside a store with my ID, SSN card and birth certificate tp prove that I'm me. She stated NO. I could receive services from them because of that. How is this my fault? They wont even give me a chance to prove my identity. Nothing. Those women are so rude and att ought to be ashamed of themselves for even letting that go on. If someone did still my identity and was trying to apply for service with my social, they could at least let me come in or send them paperwork to prove otherwise. This is ridiculous. So now im stuck with no cell phone service right now because att wants to be a**h****! They were they top company with all the things i needed in a cellphone company. So disappointed.
AT&T fees for TV, phone, and internet are out of this world, The worse thing is that they are an American Co. and they have just moved their customer services out of the country. When you call or email AT&T for any service, you are connected to the Philippines, and you can no longer speak to anyone in the US. How many jobs did they cut in the US? They should be helping build US jobs, and they are sending them out of the country. I will not support this anymore and will be switching my phone service to another company like Verizon or T-Mobile.
Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.
My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.
My modem went out in July 2015. The AT&T customer service rep said the modem was free. I received billing October 2015 where the modem was credited and then charged back to my account with a $19.95 shipping fee. I explained on 10/23 & 10/26 to AT&T customer service and they said the billing was wrong. A modem can't be free and the credit on the account was an error. They further explained it could have been returned within 30 days. I asked how, when I received the billing 90 days later. Both times I asked to speak to a manager. I was placed on hold for over 10 minutes and then the call was dropped. I was never allowed to speak to a manager or to voice my AT&T complaints with someone at the corporate offices. I don't understand how my billing shows I was credited $100 for the modem and then turn around and charged for it. Our income is very tight due to company downsizing. This was unfair to be hold it was no charge, credited and then re-billed. This was very rude and shows no courtesy for the customer. I only have internet. Maybe the CSR's are trained to handle situations by placing you on hold and then dropping the call.
Our family have been with AT&T for a very long time. Sept 11 we got two tablets for our kids, it was at our local store who I've always got great help from. They said the tablets would be an extra 10 dollars a month a piece w no activation fee. I also got other merchandise to go with it so I spent close to 200 dollars. The person told me I would receive a plentiful card in the mail for 200 dollars to go back on my bill. First issue. Second I received the card and it has only 55 dollars on it. Then we ordered two phones on line thinking the 200 dollars we were promised would cover all the costs. Make a long story short with all AT&T activation fees and hidden things our bill is outrageous. Then we have no internet where we live so I went back to talk to the guy about changing our plan so our bill would not be crazy and he talked me out of it thinking it would t cost to much more. In the end I'm a good customer and will probably owe 1000 dollars and I'm I'll about it. I went back to explain, I even called the AT&T manager to complain. He said they couldn't help me their just a retail store. So I am up a creek without a paddle.
I am complaining about how your employee give false advertisements. I went to AT&T in 5170 Stone mountain, GA, 30087 -- his name is David. He told me an my husband that we can get a phone an tablet Free if we sign for 2 years. Then, we get our bill an we are paying 180.00 a piece for the phone. I will never deal with AT&T anymore. I have digital life and internet. I am going to another carrier that is not right to charge for something that he said it is free. I called AT&T the rep took 45.00 off but I don't want these phone at all, or the tablet. Can I get someone from the corporate office to please respond back to me?
I have been trying to get my old DSL account closed since Aug when I upgraded to Uverse. I am STILL receiving bills for the account and even had my email suspended which I migrated to the new Uverse account. I have spent literally hours and hours on the phone and online chat trying to get this resolved. Each time I am told it's settled, I won't have anymore problems and that notes are being made on the account. Each time I have to start from the beginning, today alone, I was transferred 3 times and was in the process of being transferred a 4th time when I had to disconnect. This is terrible! I wish I had NEVER upgraded and I will NEVER recommend AT&T to anyone.
My name is Myles Jackson I live in Kansas City, Kansas 66101 my lane line number is 913-371-1285. I have called numerous times in four months to have the my old name change, this is necessary to be able to received life line services. From May, August, September of 2015 and today 10-06-2015. I have called to have this changes made to be qualified, I was informed by the person it was being changed as we spoke this October. I suggested that the change be made latter in October 21, to give lifeline enough time to approve my application. I received a rejection letter from lifeline of no name change. WHY is this such a problem?
I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!
I went to the AT&T Kiosk at the Ashland Ky Town Center Mall (500 Winchester ave. space K003. 606 329-0140). Not currently a customer with your company. I had saw on your web site you were now offering the LG G pad X 10.1 for sale. The price was stated to be $350 without a contract. So I went to this kiosk in order to see if I liked, and if I did purchase this tablet. I really liked it told the girl that I would like to purchase the tablet at no commitment cash price for the $350. She said okay but then started to sell me other products, like Direct tv. I said no thank you just the tablet. After several minutes of them getting the tablet ready for me to purchase they told me I could not purchase the Lg G pad X 10.1 tablet because I had to be an AT&T customer for them to be able to sell it to me.
What? I am standing there with cash in hand wanting to buy this tablet and your company wasn't willing to sell it to me. I did not see anything posted online or at store that stated you had to be a customer to purchase this tablet. Is this company policy? Or just very bad customer service? No one I have told this too can't believe that AT&T wouldn't sell to me with me willing to pay cash no commitment agreement. I promptly went to WalMarts and purchased a iPad Air 2 64gb, they were more than happy to have me as a customer.
I moved to a new address on January the 10th 2015, and the phone number I had couldn't be installed, after many phones calls and explanations, nothing was done, so I switch to comcast and cancelled my account with AT&T, but until now every month I receive a bill for a phone number and account I don't have with AT&T anymore. Every month I Have to call and explain that I am no an AT&T customer. any more, but the following month I receive a bill where the previous balance is void but there a new balance for the new month. I am tired for calling and explaining and been promised that they will take care of it, but to find out that nothing is fixed and still have the same problem since January the 10th.
After doing some research into internet providers I found that AT&T uverse DSL was offering a higher download speed (45 mbps) from what I currently have (18 mbps) I went to there official site online and entered my address to see if it was available for my address, it was, so I then contacted AT&T about upgrading my current services only to find out that the upgraded service was not available in my area.
HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.
on 2/14/1/9 I had my personal email taken away from me. I have tried with no avail to get back my personal email account. I have lied to, hung up on, transferred and that's just the nice parts. This isn't my first run in with ATT. but to allow a customer of Att. to outright steal it beyond me. I have tracked my email to the Indianapolis, in region. Att still has my documents and all my intellectual property. I will be contacting the federal authories and the attorney general. I'm have let this go on far too long without any results. You cant thieve law biding citizen and get away with it....l want my property back!!!!!!~!~!~
We contacted AT&T in 2017 for service at our house in Fairbanks AK. They sent a landline phone came out and determined there was not a line of sight for service and was never activated. We returned the phone the same week and after 2 years you have tried to collect funds for services never provided and turned it over to collection.
You violated our contract by inititiaing a combining of my internet and wireless bills my consent. Please see below documentation of the problem. To ensure that no further complaints are filed you will need to issue a credit in the amount of $1000.00 which is equivelent to the 30 plus hours I have spent on the phone dealing with your poorly educated and unaccpetable customer service team which needs about 100 more hours of training. I have been with AT&T for well over 20 years and have never been treated with such callousness and disdain. Is this how you repay your loyalty for long standing customers? I can't even trust anything any representative states in your organization because everything that spews from thier mouths are lies.
On December 4, 2018 your company initiated combing our wireless bill Account (#436044660926) with our internet account (#285522852) without consent.,
December 26, 2018 – On or about this date I began an online chat with Christine and asked her to please identify what was happening with our account as the payment had been made on the wireless account #436044660926 but the auto pay on our internet account #285522852 was stopped and I had to make a manual payment. I advised Christine that I noticed a memo on my account stating that there was a combining of bills that I had not authorized and asked her to identify who and when this process began. She advised that the process had begun on December 4, 2018. I advised Christine that this was unauthorized activity on my account and to cease the activity immediately. She advised that she could do nothing and sent me to the Elite billing department in Chicago. I then re-explained that this action was not authorized, in fact that the person who set this in motion was advised that such actions could not be done because of the circumstance behind this. I was then advised that nothing could be done until the billing combining was complete. I would then have to call again and have them undo the process which could take up to 3 months. I advised her that was unacceptable and reminded her that this action was taken on by AT&T without my consent. I had exchanged several emails between myself and the Elite Care Team in Chicago over the span from this date up until early January.
January 15, 2019 – After checking my bill and receiving notification that the combining of my wireless and internet bill was complete, I once again called AT&T and spoke with Paula. I spent almost 2 hours on the phone with her (please note that between the previous phone, internet chat, and emails back and forth to date all totaled close to 6 hours of time to repair the damages AT&T did on this account). I explained in great detail to Paula all that had transpired and needed her to explain how I could go from paying a bill of $487 to having a bill of $911. She advised that since my account was so old, I was grandfathered in to one payment style which changed and now I had to pay two months because I had to pay the current and one month ahead which was their current billing pattern. In the past apparently, I had been paying the current month opposed to prepay which apparently is how AT&T works now. She advised that the billing statement generated on January 1, 2019 included two billing periods. The first was on the old cycle for January 1, 2019 to January 31, 2019, and the second encompassed the billing cycle for February 1, 2019 to February 28, 2019. The next bill generated would be March 2, 2019 and would be due March 22, 2019. I advised her again, as I had done to the previous other agents of AT&T, that their intervention into my account is creating an unnecessary hardship for me and that I did not want this in the first place. I advised her that I could not pay this bill in full and should not be made to do so since this was not my doing and was done against my consent. Paula graciously setup a payment plan to accommodate the hardship of which I was to pay $573.84 on January 17, 2019 and the remaining balance of $337.77 was to be paid on or before February 20, 2019. Please be advised that I complied fully with this payment arrangement.
After a long conversation, Paula convinced me to keep the bills combined that the benefit was worth the effort. I agreed to keep the bill combined and asked Paula several times to please check my account and make sure no other action was pending, that I wished to have my account as is and that AT&T did not have permission to do anything further on this account. The conversation closed with the promise from Paula stating that on January 15, 2019 no further action was pending on this account, the account was combined and would remain combined, and from that day moving forward my account charges would be $252.40 for my wireless and my internet would be $60. I once again reiterated that AT&T has no authorization to do anything further on this account. Paula stated that my account had been noted for future reference.
February 13, 2019 – I woke to find our phone service had been shutdown for nonpayment. I looked at the account which clearly showed the pending payment agreement with an amount of $284 left to pay on February 20, 2019. I then attempted an internet chat with Josh because I had no phone service. He treated me with disdain and would not listen to what I was stating. He advised that I needed to contact the fraud department, I told him no I needed to have my services turned back on. He said he could not comply with that, I had an outstanding bill that needed to be paid. I told him that everything was paid as agreed and the only outstanding balance on the account was part of a payment agreement made on January 15, 2019 with Paula that clearly showed on my account. To expedite the reinstatement on my account I paid the balance of the payment plan in full in the event this was causing the current shut down of our phone.
Not getting anywhere with Josh I had to go to my parent’s house and call AT&T to get an explanation as to why my phones were shut down and to advise that payment had been made and that AT&T needed to reverse all late charges and additional charges applied to my account as a condition of this action taken against us. I called at 8:09 a.m. from my parents’ home and spoke with Jaime. I explained to Jaime that I was beyond upset with the manner in which AT&T had taken upon themselves to make changes to my account without my expressed consent. I then advised him on what had been done on this account and that I had been compliant with their requests from the start. Jaime advised me that my bill had been uncombined, once again AT&T had acted on my account against my wishes, and that a new account number had been generated for this account (New #436161367368) and that bill was the one that triggered the shut down of my phone. I advised Jaime that I had only two accounts with AT&T, our old wireless account 436044660926 which had been cancelled on January 24, 2019 by AT&T, and the new combined bill which incorporated both the internet and wireless which was account #285522852. Jamie advised that the other account number #436161367368 was established on January 8, 2019 of which I had no documentation, nothing had been emailed to me, and this account number does not even appear on my account information attached to this phone number. I requested that this new bill be sent to me by email as my account currently did not reflect this new account number and that when I pull up any account under my current phone number 209-535-2534 it shows a zero balance and the information reflected above. Jamie apologized for any inconvenience and stated he would make payment arrangements to hold off the other bill payment until February 23, 2019 until I had sufficient time to review and act on the information provided.
February 19, 2019 - To date, having now asked twice for the information to be sent to me, I have not received any documentation with regard to this account # 436161367368 of which they state that I owe $301.58. To date I have already paid the outstanding balance of $911.61. Online shows that I have a zero balance as of today, no other account is showing on this phone number 209-535-2534. I fear that they will once again be shutting my phone down no matter what I do to try to comply. I am being charged fees of which I am not being given the opportunity to dispute or even validate.
February 19, 2019 – spoke with Rose @ 4:33 p.m. and explained everything. I provided her with all the account numbers in question. She was unable to advise me how this could become such a problem. She and her supervisor Sue took well over three hours, almost 2 hours with me on the phone, reviewing the transactions that had occurred on all three accounts. Rose and her supervisor had determined that payments were being applied to the old account number instead of the new one which had a credit balance of $483.84 which she then applied to the new account # 43616136368. She advised me that the balance owing was $374 due on March 1, 2019. I then asked that she ensure that they were not going to be shutting my phones off if this amount was not paid by February 23, 2019 because presently, I was being threatened with that if payment was not received by the agreed upon time frame. She assured me moving forward that she would notate the file of the transfer in place for the credit balance on account 436044660926 and that the account was in good standing. I advised Rose that it was necessary that they make sure my account was reversed of all late fees and anything showing s been looking into the problem and enlisted the assistance of her supervisor to resolve the issue.
February 20, 2019 – AT&T doesn’t seem to learn their lesson and once again shut off our service after I received confirmation from Rose that this would not happen. Had to do a live chat with Mark Pattinson @ 12:40 to get this resolved again. They continue to say that my account is past due when it is not. They continue to screw with my account without permission, they continue to add late charges and they continue to shut my phone service off.
After three hours on the phone with 7 different people I finally spoke with Meagan who essential told me that everything Rose advised me of was a lie and that there was no credit being generated on this account. I was once again forced to make yet another payment of $296, adding to the $911.62 that I have already paid and according to AT&T still owe and additional $556 by March 1, 2018. No one could explain to me the nature of the bill, why it was lapping over in the same billing period, and why this happened in the first place. I am basically being told to shut up and pay or not have the service which at this point is not an option since my husband uses this for work and we have no land line. I am currently looking into another service for my husband as this can’t continue and AT&T has not assured me this will not happen again.
This year we have had at least 20 days without of land line and your efforts to repair are only temporary. We are ashamed and disgusted with AT and T.
call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.
I am a new internet/TV/phone customer, living in Indianapolis, Ind. Two AT&T salesmen came to our door and quoted us a price of $140.99 per month for that package. Your recent bill came to $159.47 per month. The only document I have from this transaction is an AT&T Order Receipt. The sales agents names on the document are Brandon and Eric with no last names, and a phone number of (765) 617-5254. i called Brandon at that number, but he has not gotten back to us, although he said that he would. i realize that we do not have that offer in writing, but we are feeling quite deceived at this moment. We are not happy, believing that you should stick to what your salesman quoted us.
We switched from WOW to AT&T on 12/30. We were told that AT&T would handle all the transferring of cable, phone and internet.
We happily wanted for the new service to be installed.
On their first attempt, the AT&T tech did not have enough wireless boxes that we requested.
Why wouldn't they call and say something BEFORE arriving on site and then telling us. My wife had to take a day off of work for the install that didn't happen. So we had to reschedule. On the second install date, the tech did install the new cable and internet. The install of those two went ok. Notice that I didn't say phone, we were told that AT&T informed WOW a week ahead of time of the swap to give them a heads up of the changes coming. We were told at the second install that the phone port change would take about a week. We called numerous times after that checking on the status and kept being told it will just be another couple of days for WOW to release our phone number that we had for 15 years.
Today when i called the lady she said no problem and the phone would be ported on 2/26. GREAT, or so I thought. A little while later the AT&T rep called and said we couldn't port it any more. We had to call WOW. WOW closed the account and wanted $50.00 to connect a box and reactive the account but only if we responded in the next day. Then they wanted another $50.00 to disconnect the box. Someone also needs to be home for this to happen, both on the install and disconnect. What happened to customer service and doing what you tell the customer you are going to do the first time??? Now our doctor appointments have been missed because we used the house number.
I bought an iPhone 7 Plus a couple of years ago. And paid cash for it. Now I wanted to switch to Verizon and this phone will not switch. It was not disclosed to me that this was could not be used on another network. I am requesting a refund or to replace a 7 plus that could use on Verizon Please contact me to resolve this issue
The e-mail listed above, firstname.lastname@example.org, I have not gotten in it for over 5 months. I have tried everything and I mean everything, I have called at&t to fix it so many times it is not funny. I went to a corporate store to get it fixed and nothing happened. You try to improve AT&T but you are making it worse. If you should know of a fix send it too email@example.com Thanks.
Jan4, 20199 I called AT&t 18007502355 to ask why my business monthly charge doubled and spoke to a rep named Sam in Milwaukee Wisconsin who said that upgrading to u-verse internet phone service would save me money. After he explained to me the new service He assured me that I would enjoy the same type of access service as on the the upgrade, FALSE! Because it was late Friday afternoon He said a confirmation would be sent to me the following Monday with further instructions and that He would call. Well I waited all day Monday NO E-MAILS OR PHONE CALL FROM HIM> the following day Tuesday still no contact from Him so I sent Him e-mails in the morning and another in the afternoon. Wednesday still no response from Sam so called the 800# again and and was contacted with your office in Missouri and spoke with Sarah and she researched my account and could not find an order I placed last Friday with Sam and I had to place an order again. I was assured again that I would have the same access of service with the upgrade as i currently am using, FALSE! Jan21 the new modem was installed and this was the start of all my more problems. Three service calls later and a supervisor in my office all assuring me all is working and many other phone calls for service that I feel I have been deceived, placed on hold for a long time and then transferred to a new person and all l would be told is, I am sorry for all my problems, by your rep. I have spent many hours to work this out and it has cost me many hours of production work which means lost revenue for me! I now find out I cannot open my fax messages sent me from my clients. At&t your service is deplorable!!!! John Figlar, 209-744-9332, firstname.lastname@example.org, regarding account # 291406623, order # 451056916
I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.
Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.
ATT does not honor what they promise. I was promised a $79.99 bundle price after our 2 year contract expired in September of 2018. I having been fighting over the phone with your customer service people. Even spoke with a manager John who assured me I would not be bothered again with a service interruption.
So for the 4th time is 4 months my service has been interrupted.
I will be calling your CEO.
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: email@example.com . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : firstname.lastname@example.org . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
To whom it may concern. Hope fully you can solve this problem that I have been having since January 2nd. 2019. Everyday at approximately 2:00 to 2:30, I have been receiving a phone message on my answering machine saying that 214 is scheduled for activation by 8 pm. I am assuming that this is regarding my Internet activation. Please be advised that on October 9th. 2018 my Internet service was activated by AT & T. So this phone call does not pertain to me ! I have made several calls to AT &T to solve this issue but to no avail. There is nothing wrong with my service. I do not appreciate coming home to this message on my answering machine everyday !! I would like it to stop because it is becoming very annoying. My name is Joseph Bongiorno. My phone # is 501-922-0214. I would appreciate it if this issue was rectified. I want these calls STOPPED. If possible, I would like someone to respond to this e-mail so as to know that I haven't wasted my time. Thank You. (P.S.,) I hope this problem can be taken care of ,or I may have to take it to the next level !! Joseph Bongiorno
I ordered an upgrade from U-Verse to ATT Fiber100
scheduled a visititation window on Dec 29th (3 missed appointments) the next day Dec 30 (two missed appointments)
I lost U-Verse service in the first window.
I have been down 3 weeks
they shipped me a replacement modem and can't get it working
being charged $20 dollars extra a month because I won't sign up for auto pay. I've been with at&t 10 years and not once have I been late paying my bill. soon I will be saying good bye to your company
worst service ever. lied non stop. spent hours trying to fix situation. bill kept going up. $250 in 30 days for only internet? never had such bad experience. bill started at $30 a month, when I got it it was 70 per month then went up from. there. worst customer service.
I cancelled my ATT&T on October 27. 2018, received a statement for 136.83.
I called. speaking with customer service person named Bamier, who told me that I did not owe for the
this amount that I should have been charged for one day.The 136.83 was taken out of my account
after I had cancelled AT&T causing me to have a huge overdraft. I wrote a letter and called my
bank to dispute this withdrawal. The money was put back into my account. after speaking with another
customer service person at AT&T. Now I am getting a letter stating if I didn't pay my 136.83 it would be
turned over to collection, after 4 hours on the phone being passed from to one person to another asking
to speak to a manager or someone on the the finance department this could not be resolved, I had so
many reasons why this couldn't be resolved and I was absolutely astonished that the customer service
could not get me a manager. This is a terrible way to do business. I am frustrated, I was with your company for
almost 18 years and am appalled at the way I have been treated. I owe you one day of service and am happy to
pay it. I am not going to pay for service I did not use.
I was told that because i just had cell phone service, that they could not break it down to one day, how stupid
is that??? I think you had better have a training class for your Customer Service people so they know what they are supposed
to do I would appreciate to get this resolved as quickly as possible.
acct number 359190360
479 619 279 479 936 4524
PS I don't see how you can cancel my service on December 24, 2018
when I had already cancelled it on October 27. 2018
Signed up for AT&T about a month ago. The reason i signed up was because of a certain channel I like. (LMN) I was getting the channel in the beginning and now all of a sudden,, I have to upgrade to get the channel. The rep specifically said I would be getting this channel as part of the program along with a Western station that I signed up for.
LMN was the biggest reason I signed up for the service and now they take it away after a few days and i'm now stuck with a 2 yr contract.I'm paying almost a 100.00 a month for the internet and channels on my TV that is mostly channels trying to sell items. My gut feelings was telling me not to sign up with ATT due to the negative reviews. Always listen to your inner voice.
I had an account with att u-vers # 254374857 returned the equipment bank in Jan 2018 by UPS per instructions of AT&T along with the account number. Now 11 months later they have sent this to collections for the dumb amount of $ 162.38 on 12/18/2018. I am sooooooooo pissed right now... that they did not try to reach me nor send me a letter about what was owed. I have been with AT&T for 12-13 years, they have my mailing address so there is no excuse for this crap ! I have call the collection company Diversified @ 904-247-5500 and talked to Michelle Gonzales and Greg Shaws (manager) to explain that I was never notified about this, and it would have been paid right then once I was notified. I did pay the amount with Greg over the phone, but with that being said I cant prove the equipment was sent because I have not longer the receipt from UPS when I shipped it, so had no choose but to pay this as I wanted this gone. The issue is not that you guys have this as a collection item and it has effected my credit score 100 points, and not I will be impacted because of this. I want AT&T to have this removed from my credit report as the mistake was not mine, I shipped the equipment.
Now the customer care team is going to look into this to see if they ever recvd the equipment. Should this not been done before you reported the account to collections ?
I want AT&T to fix this or I will get an attorney to get this corrected and will also call the BBB and report ATT along with the Federal Communications.
I switched over from sprint last year to save money but instead the I’m paying $100 more than I was. I have a $700 bill in collections because you didn’t pay my trade in phones. I have a home phone on my acct that has never been activated. And I didn’t want. I have been to 3-4 Mn ATT stores and know one can help because they don’t know what they are doing! I need to get my bill down $100 that I was promised. And upgrades for my phones as promised every 12 months with no additional fees! Very poor service disappointing!!
My wife was talked into bundling several months ago our cell phones, direct tv service and our house phone witch was version service. Every since our house phone only works part of the time, and we lost our fax service. We have complained to the Barstow office where you pay your bill and have been told they will up the issue to the proper place in AT&T complaint dept. to get the issue resolved. To date no one has shown up to see what kind of problems we have here at our house with our wireless house phone and to say it only works part of the time. I'm asking you to send one of your expert tecks out here to see what the issue here is so we can have what we are paying for monthly witch we have not have since we were talked into months ago. Please call me on my cell phone at 760 267 3855 to see what the issue is here. Thank you. We have spent way to much money on your service that is not working. thank you again. Please respond.
Bill was switched to paperless without conformation from me as a customer. I notify them that I did not want this to happen and I received a letter that stated that my next billing would not come thru the mail. I do not trust e-mail enough to rely receiving my bill thru this method and I do not trust AT&T with any of my info to direct bill. I called and spoke to one person and she could help me and I was passed to another person, no info was provided to the next person. I had to provide all that info again. customer service??????? This person was off shore. No personal feelings for their customers just dollar signs AT&T. Gonna cost you in the end. This is not the problem I have had. U-Verse and mobile phone??
tried to find out about direct tv discounts for retired att employees no luck called at least 5 toll free numbers no luck maybe that is why spectrum service is so much better there stock is over 300 a share att is 30 a share if ceo an board stop being concerned about there on checks an start to work on problems maybe service would be better a change would be better than talk talk is cheap 4786763513
I wish I could give this horrible company a big ZERO. My husband is 80 yrs old and I am almost 67. We were no longer under contract with AT&T and wanted to buy new phones for Christmas. We were told if my husband dropped his number we could take advantage of the BOGO offer of buy one for me and get hubby's free. We did it and was told after all charges and tax our bill would be around 285.00 each month. It took me and Hubby from 11 to almost 7 o'clock on Nov. 27 to get these phones with no time for food. Hubby noticed a few days later that his old phone was still active. I called numerous times and stayed on the line for 30 minutes talking with nothing resolved. I called back to question charges and it took the second guy over one hour to go over all the bogus charges with me. AT @ T had presented me with a 400.00 + bill after me paying about $500.00 dollars for fees for the phones. They also said I had 6 lines and then changed that figure to 5 lines. I only have 4 lines. Nothing resolved but a small credit of $30. I CANNOT and WILL NOT PAY over $400 dollars for 4 lines when it was suppose to be buy one get one FREE on two of the lines. I asked to speak to a supervisor but AT & T refused each time to connect me. UPSET SENIOR CITIZENS IN LAS VEGAS!!!!!
I canceled my contract service and switched to a prepaid account. I called at&t billing (VESTA) and canceled my auto pay. AT&T has no record, but I have it on my call log.
In short: AT&T has structured their billing, service, contract, prepaid services so that you can't get a refund.
AT&T has no clear or defined path to get a refund. They can't be sued, so they have placed themselves above the law.
I do believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.o believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.
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