AT&T Complaints Continued... (Page 2)941+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I called to have a jack installed for our AT&T internet and Direct TV on the other side of our living room so we can change around our TV. The person told me that they could do that and it would cost $49 plus some taxes and $5.00 for something, I don’t know what. They called it Use Tax Adjustment. Why do I have to pay for Use Tax. So the install was scheduled for the next day between 8 AM and Noon. An installer called at 11:10 AM and said that he would be filling in for the original guy but couldn’t make it until 1:30 or so. I called my husband and told him and he wasn’t happy so he called customer service but couldn’t understand the rep because they didn’t speak understandable English. Meanwhile I got a call back from the installer who said the the appointment that he was on got cancelled so he would be over in about a half an hour. He got here ant told my husband that he was from Direct TV so couldn’t do any with the internet cable and proceeded to drill a hole in the floor for the cable and not install a jack because that would cost more money. He left and that evening I called the Direct TV phone number to explain what happened and she told me that I had to talk to someone at AT&T and transferred me. Talked with a very nice lady who understood and wanted to reverse the charge and start all over but couldn’t do anything because she was from AT&T and the charge was from Direct TV. I needed to call Direct TV and explain to them. Ugh!!! Soooo, I called Direct TV and explained again and she told me that as far as they were concerned the job was completed so she couldn’t reverse the charge. I told her that it wasn’t done they way that I requested, but she could care less and pretty much told me “too bad so sad”, I hung up!!!
Att technician will not return my call. His number is 314 740 9896. I am going to change to another provider unless I get action! Dave Scrivner St. Louis mo
I have a home in Cleveland TN and was considering changing my service there to AT&T for television and internet. When I came to my cabin 50 miles away and turned on my TV which is provided by Dish, I saw where there was a blackout by AT&T. It seems like the general public gets hijacked by big companies like AT&T on a daily basis. Of course when you have the controls, I suppose that gives you the right, Needless to say, I will not be switching to AT&T after this. Some things are just wrong! It is a shame that greed always controls companies decisions. This is the polite way of telling you what jerks you are.
AT THE END OF 2017 I WAS CALLED AND TOLD IF I DID NOT LET AT&T INSTALL FIBER SERVICE TO MY BUSINESS (JOHNSON LASER WORKS @ 3406 HWY. 2 BONIFAY, FLORIDA) MY BILL WAS GOING TO GO WAY UP. I AGREED TO LET THEM INSTALL FIBER OPTIC SERVICE TO MY BUSINESS. IN MARCH 2018 THEY INSTALLED THE FIBER AND TERMINATED IT IN MY OFFICE, AND FIVE (5) MONTHS AGO I RECEIVED THE EQUIPMENT TO FINISH THE CONNECT TO MY EQUIPTMENT IN MY OFFICE. FIVE WEEKS AGO TOMORROW A TECHNICIAN CAME HERE AND AFTER ABOUT 2 HOURS SHE STATED SHE WOULD HAVE TO HAVE HELP INSTALLING THE EQUIPTMENT.
SHE SAID SHE WOULD RETURN AND HAVE SOMEONE TO HELP HER. SHE LEFT AND I HAVE NOT SEEN ANYONE SINCE THEN.
SIDNEY M. JOHNSON SR.
JOHNSON LASER WORKS
I called a month ago to get my mother's phone moved to her room at assisted living in newnan georgia. Her number is 770 area code. I was told that she would have to get a new number because that was a different area code. I told them that the phone 10 feet from her room was a 770 number. The very rude man just read me a phone number. I said what is this for and he said call it if you have a problem. He was very rude and short with info. I called the number and they said I couldn't keep the number and tried to sell me a cellphone. I told them to forget it. I did some checking on cellphones from my Verizon plan and was about to get one but decided to call AT&T again. The very nice and polite gentleman said no problem. My mother now has a phone with the same number she has had for over 60 years. If any supervisor had heard the conversation with the first man he would be looking for a job.I wish I had the second man's name. He was very nice. The first one needs to be fired.
Very disappointed Vendor "Enjoy Dallas" represented AT&T at State of Texas, promised me a great promotion deal if I switched carriers I would receive a $250.00 gift card that could be used to pay towards my balance on TMoible or anything I wish to buy with it, so I left Tmobile with the promise I would receive promotional item, only to find out by the Local AT&T store that promotion was only for bundle accounts, then to find out "Enjoy Dallas" they only deliver the phone to AT&T new customer on your behalf per rep at AT&T store, "Enjoy Dallas" falsified information, if I would have known I would nNOT have moved to AT&T and now I am stuck with an IPhone 8 from Tmobile. I would have waited to switch over, as AT&T is a much better carrier but again disappointed with the false information supplied. I have attached a copy of my receipt showing new purchase at State Fair of Texas that lists that companies phone number.
We continue to have limited phone service for the last 2 years. We had to contact corporate offices last year because of this same issue.
We live at
155 CampbuckTom road
Rockwood Tn 37854
We have had limited phone service for 2 weeks
And NO PHONE SEEVICE for the last 2 days.
Please check into this
On August 24th 2018 my wife and I derided to porches two new I phones and switch carriers from Verizon wireless to AT&T wireless since we already had AT&T Uvers and were told AT&T wireless had better service here in Florida. Well since the first day we have had the plan we have nothing but issues with drop calls inside and out side of our house that is located in Saint Johns Florida Zip Code 32259. I have spent hours of my time trying to resole the drop call issues by calling And talking to people that have I believe have tried to resole the issue. I have been to two different stores Best Buy and AT&T store and they admitted the service is bad in the location I live at. The AT&T store even new the area before I told him the Zip Code. What I cant understand is how is it that when I was offered the phone service at Costco no one advice me of bad service in that area. I would have stayed with Verizon instead of switching to AT&T. All of your dealers regardless of what store should inform the costumer of bad connection in areas they know the service will not work. In talking with your loyalty rep she told me their was nothing she could do for me since the phones need to be payed off to cancel my service. If you cant help me with the issue I should not have to pay for something I cant use. Please let me know how we can resolve this problem.
This compliant involves a att service truck in down town Mansfield Texas 76063. At 4:45pm on 10/22/18 I was walking in a designated cross walk with the proper arrows and was nearly hit by the service truck.
White Male drive with facial hair.
White Ford Pickup
I was half way across the street and clearly in the cross walk area with the proper arrows. Drive looked directly at me and did not even try to swerve or break. If I had not jumped sideways he would have run me over.
This could have been a deadly situation.
John C. Amodei
I have been trying to have my 95-year-old mother's landline transferred to an assisted living facility. I called a week in advance to request the service for Monday, Oct. 15th, then waited all that day for the phone to be connected, but absolutely NOTHING WAS DONE.
So, I called the next day and was told a new order had to be placed and that we would have to wait THREE MORE DAYS until Thursday, Oct. 18th. Once again, the day has come and gone, but NOTHING HAS BEEN DONE. The phone is not connected to my mother's new address, and I really have to wonder if a Transfer Order means anything at all.
This has caused enormous inconvenience to me and my elderly mother, who has not been able to move into her room as she cannot be left without access to a phone. If I could give AT&T negative stars I would do so. This is absolutely the worst experience I have ever had with a corporation--and it still isn't over...
Agents in the chats and on the phone are clueless! only one agent was able to track the package and told me that it was on the way. but after two weeks of no confirmation text saying they got the iPhone i think he was lying. besides, no other agent was able to actually track or give me any information about the trade in iphone lost in the mail.
I send the Iphone back on 9/24/18 I upgraded using the Next program like I do every year. and with the new phone i got the printed shipping label to send the old Iphone back. I lost the tracking number and At&T who printed /issued the label claims that they cant track the package without that number. I went to USPS and they told me that some other Currier Like Fedex usually pick up those packages so they can not help me either!
I do have the IMEI number 359405081036657 and the serial number G6VVLJ56JCL9 OFTHE IPHONE X that is currently "lost"
if At&t charges me for the Iphone I will call the police and report it stolen because If I end up paying for it i want it back. I will switch my 3 iphones to Verizon.
I will also report the IMEI on the IMEIproinfo.com as stolen.
I have gotten 3 phones in 2 months, same phone( iphoneX )and the 3rd phone is not doing what they said/promised me
it would do and they will not allow me to do my upgrade with a phone that works, I just do not think that it is fair that I have purchased a $1000 cell phone that I am unable to use it for what I bought it to do and At&t refuses to help me in any kind of way saying it is not their problem take the phone to Apple? it is not defective, it is not doing what they claimed it would do in the store, and if they would have told me that in the store then I would have chose a different upgrade option, I have been with AT&T for about 7 or more years and never had a problem until now I had to go through so many people and still got nothing solved and they were so rude and continued to read from what seemed like a script, even started a chat with a supervisor named Miguel in the loyalty department and he stopped chatting with me and left the session?? that was unacceptable to me there is no way a customer should be treated this way and I am a very, very, very unhappy customer!!! this is one of my 2 hour long chat sessions I had with Jason and Miguel below....... and the phone calls were no better! ridiculous!!!!!
Tammie Fuller <firstname.lastname@example.org>
To Fuller Tammie Today at 2:37 PM
Agent: Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Customer: Loyalty department
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >So I can assist you further, please select a product I can help you with: <ul ><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "95f50147-a846-4e03-933e-0ce40fafa4e8" href = "$~~$636753017018257024$~~$#" >Wireless</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "4048f4ea-71e9-462f-94b4-c89fca1cd3bb" href = "$~~$636753017018259840$~~$#" >AT&T Internet</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "5cd13887-1114-4adc-bcba-91c1cf11095d" href = "$~~$636753017018261760$~~$#" >U-verse TV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "56a5031c-ed08-4e4c-8501-a8fc44b839b2" href = "$~~$636753017018263424$~~$#" >DIRECTV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "a4cb3f43-cc0e-40e8-8f9d-7da21cf5caac" href = "$~~$636753017018265088$~~$#" >DSL</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "f2541f31-dcee-4f91-8016-7f2720788aba" href = "$~~$636753017018266624$~~$#" >AT&T Digital Phone</a></li></ul></span>
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Got it. Please tell us your first name.</span>
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Thank you. Please wait as you are assigned to the next available specialist for cancellation requests.</span>
Customer: If I return my phone and cancel with you guys could you tell me what I would owe please ? Thank yoi
Agent: Hi! My name is Jason. I'm happy to help! Please give me a moment to review your request.
Agent: Thank you for waiting Tammie. I hope you're having a great day. Just to make sure I got your concern correct, you want to know the amount to cancel your account, am I correct?
Customer: Yea please
Agent: I'm sorry to read that, however I can help you to provide that information
Customer: Thank you and do guys have a remorse program?
Agent: The buyers remorse program is able to be used under the first 14 days of purchase of the devices.
Customer: I’m on my 3rd iPhone X and it is not working like my 7plus did I’ve only had this one for 2 months can I get a different upgrade?
Customer: Not the iphoneX
Agent: Let me check your account first, could you please give me the account number and passcode, you can check it on MyATT.com/Overview
Customer: Yea I did that all day yesterday without any satisfaction but I’ll let you look over the account.. thank you
Agent: Thank you for your patience on this, in order to be able to cehck your account I need the account number and passcode
Agent: Thank you
Agent: the passcode can be checked on MyATT.com/Overview, let me know once you get it
Customer: Are you wanting me to look at it?
Agent: Yes Tammie, is the way I'm able to pull up your account in my system, with the account number.
Customer: I’m in my account
Agent: Perfect, as you're in your account, could you please check the account number there?
Agent: Appreciate that Tammie.
Agent: Thank you.
Agent: One moment please.
Agent: Thank you.
Agent: I'm going to send you a one time security pin code, may I have teh best phone number fro you to get it?
Agent: Can I have the pin?
Agent: Thank you.
Agent: One moment please.
Agent: Let me ask you a few questions to make sure I have the info to help with your request.
Agent: May I know what happened to the device that is not working?
Customer: It crashes my work apps and links
Agent: I see Tammie, and you contacted tech support yesterday to know the reason why device crashes the apps?
Customer: I’ve spoke with everyone in every department with no help no one seem to bothered with my problem at all...
Customer: I would just like to give the phone back and get away from this lease or get a phone that I’m happy with?
Agent: I see, it seems the line is covered under warranty until 8/2/2019. To be honest, I'll use the warranty as this is not a damaged made in your own, it seems is more like the device is not holding the usage of the apps.
Customer: I’m not sure but the phone has no damage at all I’ve had it less than 2 months
Customer: I would love to use the warranty or whatever I need to do to get it solved
Agent: In that case I highly recommend you to use the warranty as it seems a software damage, in that case I recommend you to call apple care. May I know if you tried to restore the device?
Customer: Yes I have hard and soft
Customer: Apple said that you guys would have to take the phone or buy it back or whatever and the. They will supply a new phone but they’re not going to pay for this phone do att and a new phone for me?
Agent: I see, in that case as this is a software damage I recommend you to contact apple care as the line is under warranty until 8/2/2019
Agent: Let me double check that, just to confirm, Apple told you ATT has to buy back the phone and they give you a new one?
Customer: How do I send you guys this phone ? That’s why I need the amount that I would have to pay because I am going to a different carrier as well?
Customer: Yea they did
Agent: As I shared with you the 14 days of purchase it can be returned, in this case Apple must do a replacement of the device for the same installments if you claim a replacement with apple care
Customer: I’m just going with someone else if you could please give me the amount to cancel this contract and send the phone back?
Agent: The amount to cancel the contract will be the remaining installments on the devices that is $2,323.30
Customer: The phone doesn’t cost that much? I only have 1 phone?
Agent: It seems you have one line reserved, the 0844 line
Customer: I was getting another line but I am not I will just do that with Verizon
Agent: One moment please.
Agent: May I know if you accept term and conditions of that line?
Customer: No I did not
Agent: In that case I recommend you to reject the terms and conditions, in that way the line and installments will be canceled for the reserved line. For the iPhone X will be $1,073.31
Customer: And when I return the device how much will I owe ?
Customer: Could you tell me how long I have been with att?
Agent: As are the remaining installments charged in your final bill, you don;t need to return the device. My system shared that the account is active since 2010
Agent: you don't*
Customer: I’m not paying for a phone that I can not use? I am returning it and just go with the other company?
Customer: Why would I have to pay for a phone I am returning to you?
Agent: As I shared with you the buyers remorse option works on the first 14 days. If you cancel the account you receive the remaining installments charged on your final bill and you can keep the device as you receive the charge for the remaining installments.
Customer: I understand that but within 2 months I’ve had to return 2 of the phones why would you guy not take this phone back due to it took me 1 months to get one that would even start working somewhat?? As being a loyal long customer?
Customer: I’ve never had so much trouble with getting a cell phone that worked before this is the 1st time and this is making me miserable!!
Agent: I'm just giving you the information of the processes, what you can do in that case is get the remaining installments charged and go to ATT store if they buy back the phone.
Customer: Regardless I’m not paying for a phone I’m unable to use?
Customer: So how do I go about returning the phone?
Customer: I will pay for early termination or whatever but not for a phone that I can not even use for what I bought it for?
Agent: Let me explain this better
Customer: I understand what your saying
Agent: You can return it if you want, however as you're paying the remaining installments of the phone to cancel the account. The phone will belong to you
Customer: I’m not paying for a phone that I can not use??
Agent: I mean, you can return it, however I'm not sure if they will send it back to you
Customer: Why would I pay for a phone that is no use to me?
Customer: So as me being a loyal customer you guys will not allow me to return this phone for a phone I could use?
Agent: Because is a legal commitment for the device, and the system will generate that charge, if you want as the device is not working, you can replace it with the warranty
Customer: I’ve had 5 lines at one!
Customer: Apple said that I had to return it you guys and then they would replace it?
Agent: I'm giving you the proper info regarding the process, the warranty is managed by the manufacturer
Customer: Can you see in the notes where I got the run around with this phone? I’ve had 3 that will not work and every one keeps sending me to someone else?
Customer: For 2 months!
Customer: Could I chat with a manager I understand the procedure but I can’t help that everybody is giving me the runs around with the phones!
Agent: I'm really sorry you went into this for a long time, however the ones that can replace the device under warranty is Apple Care.
Agent: One moment please.
Customer: Thank you
Agent: You're welcome. I'm discussing with my manager and as we manage the same tools and the same information, the option for you to get a replacement is with Apple Care
Customer: I understand that I am saying that everyone at the att Corp store assured me that this 3rd phone would work and it doesn’t do what they said it would do and I think I should get my upgrade option back to replace this phone
Customer: Because they said with no doubt hopefully this one would work!
Agent: As the line is advanced on installment's the system won't be able to apply a new upgrade on that, I completely understand your point, and makes sens you are frustrated as you thought it would work, to be honest, the best option for you is to contact Apple care and replacer it.
Customer: They told me I would have to contact you guys for an override on the upgrade option to replace it?
Customer: This is what I mean this is why it is past my 14 days!
Customer: So now I am stuck with a phone I have to pay for that I can not use it for what I bought it for?
Agent: I was working with my support team and they told me the same, it must to be applied for Apple Care, they replace the device having the same installments.
Customer: I have been to Apple 3 times they told me that you guys would have to take the phone back for me to upgrade?
Customer: So if I am stuck in the middle what do I do ?
Customer: I’m really frustrated at this point I just need someone to over ride my upgrade option so I can get a phone for what I need it for ... please
Customer: They did an override for me to get the second unworkable phone!
Customer: This shouldn’t have to be this hard!
Agent: I would love to do it Tammie, believe me I would love to do it from here, but the system doesn't allow me to override the installments as are advanced on the 3rd payment, I'm just giving you the information of the procedures to replace the device.
Customer: They did it on the second phone
Agent: May I know when did you get an override?
Customer: Which did not work either!
Agent: I understand.
Customer: On the second iphoneX I got all this witih 1 months and the still does not work
Agent: Let me check the notes again.
Customer: For what I need it for after they said it would!
Agent: Let me check the notes
Agent: One moment please.
Agent: Could you please give me the confirmation number of the override?
Customer: They did it the store I have no idea what it was???
Agent: From here I need all the confirmation of the processes, if you got that override at the store I recommend you to go to the store to get the process they did before
Customer: It was when we did the second phone because once again they sent me to apple and apple sent me back to the store!
Customer: They were on the phone with you guys?!
Customer: Why can you not see that information in the notes as well?
Customer: It’s only been 2 mo this?
Customer: 2 months!
Agent: Let me double check
Customer: Is there a manager available I really need to get this resolved ASAP and I’m sick of the run around?
Agent: As I shared with you, my manager will give you the same info as they manage the same tools
Customer: Ok well I need to chat with someone that will help me resolve my problem
Agent: One moment please.
Agent: I'm discussing whit manager about your concern.
Agent: My manager is working with other case, please bear in the chat
Agent: Thank you.
Agent: Please give me a few minutes while I look into this.
Agent: Thank you.
Customer: Do you know if too will be an all day event as well?
Agent: My manager is preparing the system to take your concern now, please bear with me.
Agent: Thank you.
Agent: Just to recap, you chatted to override the installments of the device that is not working, I've shared the options to replace the device with the warranty with Apple Care and the amount to pay off the phone to cancel the account, now my manager will take your concern.
Customer: Thank uou
Agent: Good afternoon. I'm Miguel manager on the floor. I can see you were transferred because you want to have the installments removed, due to is not working. Am I right?
Customer: Yea or my upgrade option back
Agent: Well, this case is a warranty. You have to go to Apple and change the device. Your equipment has a warranty covered by the manufacturer.
Customer: The phone is not defective the 1st phone was saying it was stolen or something that I received from a corporate store, the 2nd would not charge and now the 3rd one is not downloading my apps correctly or how I need them to, so I went or Apple because the Corp store said to and Apple said to bring it to you guys and now I’m getting the same from you guys? I don’t understand why can not send this phone back and get my upgrade option back because I’ve been with you guys for a long time and I’ve never had an issue like this concerning getting a working phone?
Customer: Now I have to pay for a phone that I’m unable to use?
Customer: That’s not right and it’s not my fault that I’ve gone through 3 phones and none of them were working properly and it’s only been 2 months with 2 phones!
Customer: 3 phones
Agent: No worries, we help customers. When you want to return a device you have 14 days Buyer's Remorse. If you are out of that period, the Apple warranty is going to cover.
Agent: In this case you will be cover by Apple. All Apple devices have warranty.
Customer: But they are sending me to you guys they will not upgrade or exchange my phone until you guys take this phone back!?
Customer: So now what am I to do to get a phone that works the way the store PROMISED would work?
Agent: Are you sure you went to Apple? They always help you with that. That's the Apple warranty.
Customer: Yes 3 tmea
Agent: Please go there, and talk to a manager. Your device is an Apple, it has warranty directly with Apple.
Customer: Are you guys serious?
Agent: Sure. And we work with serious device providers.
Agent: They have warranty.
Customer: Why can you guy not give me my upgrade option back and take the defective phones that I am getting from your store?
Agent: Because the have a manufacturer warranty. That's the way we work with our device providers.
Customer: I live 45 mins away from the Apple store and i have been the 3 times this is horrible and I don’t understand if I got the phone from you guys why can I not return it to you?
Customer: There is no problem with the device other than it not downloading the apps I need for work like the att store said they would??
Agent: The first 14 days, is the Buyer's Remorse period. After that you are covered with manufacturer warranty. Apple will cover the warranty.
Customer: So what about the 2nd phone? I returned it to the store and they gave me the 2rd one that is not working like they said it would?
Customer: 3 phones in 2 months , really?
Customer: This is ridiculous how I have been a loyal customer and unable for you guys to fix this problem!
Agent: I see your point. However, our devices are covered by the manufacturer warranty. That's the way to do it.
Customer: Ok that’s fine I don’t have time to continually go to the Apple store that is over 40 miles away from me?
Customer: All I need is a phone to do what I need it to do
Agent: I see your point. However your device has Apple warranty. That's the way to do it.
Customer: Ok but I’ve been there for them to tell me that you guys ha e to take the phone back because it’s still in working condition!??
Customer: I’m still stuck in the middle when I know you guys can do the upgrade over ride like on the 2nd device o had that was defective
Agent: We only take devices back on the 14 days Buyer's Remorse period. After that the manufacturer warranty will apply. Your device is Apple, it has Apple warranty.
Customer: So why is so that you guys promised me this one would work and that is not happened yet
Customer: I understand that but this is Phone #3
Customer: No 1 or even 2
Customer: 3 in 2 months! I could’ve kept my old phone and been fine but I was talked into an upgrade/ cordless charger and a faceplate!!
Agent: We promise our devices work, if they have some issue, it will be covered by the 14 day Buyer's Remorse period. After that period it will be covered by the manufacturer warranty. Your device is Apple, it is covered by the Apple warranty.
Customer: Ok got that part but what am I to do when they say they can’t do anything about a promise that was made by att that the phone would work the way I needed it to and it doesn’t?
Customer: The second phone was after 14 days??
Agent: If your device has any issue; they will cover that.
Customer: This is all to much! I just need you guys to tell me how to return. The phone because I’m not paying a phone I can’t use and how to get out of this contract with you guys so maybe I can get help with people who car and are loyal to loyal customers
Customer: The devise is not defective it is not allowing the apps to download!
Customer: The ones I need to work like the store said they would!
Agent: You can only return the device in the Buyer's Remorse period 14 days. Now it is about warranty, it will be covered by Apple.
Customer: I did that!
Customer: And the only reason it has been this long is because att and Apple are sending back forth!
Agent: Actually. You can return the device only in the 14 day's buyer's remorse period.
Agent: With us you can return the equipment in the Buyer's Remorse period.
Agent: After that it will be manufacturer warranty.
Customer: So should have 28 day emotes period between the 3 phones or morw
Agent: It is only 14 days.
Customer: Per phone!
Agent: Per the first one.
Customer: It’s not my fault that I am getting the phone from the store!
Customer: Corp store!
Agent: After that will be manufacturer warranty.
Agent: All our phones have manufacturer warranty.
Customer: Well if you the manger I need for you to fix this issue or get me to someone who can
Customer: Thank you
Agent: Only Apple can.
Customer: Well Apple said to return to you guys been there did that I’m not dealing with this any longer
Agent: You can only return it in the 14 days Buyer's Remorse period.
Agent: Now is Apple warranty.
Customer: Please get me to someone who can help me solve this issue it has been 2 months and I am not able to pay for a phone that is useless to me I should get what I pay foe’n
Agent: It will be Apple.
Customer: Ok let please speak with someone who can help me within att
Agent: Only Apple can.
Customer: No way I should have to have had 3 phone and non of them work no way’n
Customer: No I received the phone from att so I need to speak with someone there!
Customer: As per Apple!
Agent: I'm sorry for reading that. However it is manufacturer warranty. You have to talk to Apple.
Customer: Ok I need to speak with someone over you if you don’t mind
Customer: Thank you
Customer: There is no way anyone paying for a $1000 Phone and it doesn’t work like att said it would..
Customer: But you still try and make me take the phone!
Agent: I'm the manager on the floor. I'm the one to take this chats. There is no way to transfer this chat.
Customer: Please let me speak with someone who can help me
Agent: Only Apple can help you.
Customer: I know there is someone over you and I would like to speak with them
Customer: Thank you
Agent: I'm the manager to take this chats.
Customer: I need to get this fixed and I’m not going to be going back and forth I’ve did it for 1 months
Customer: Ok who do you report to’
Customer: I would like to speak with rhem
Agent: I'm sorry. It has to be done by Apple.
Customer: Well Apple said you guys
Agent: This is manufacturers warranty.
Customer: Not if the phone is not defective it’s an att issue because you guys said that the phone would do what I needed it to
Customer: And continue to give me same phone that doesn’t work like you said it wouls
Agent: I would love to tell you we can cover that warranty. However it is Apple the one to cover the warranty.
Customer: The devise is not defective as per Apple you guy sold me a dream that does not work like you said it would!
Customer: This is not a simple issue of a couple of hundred bucks we talking $1000 for a phone that doesn’t do what you promised me it would do!
Customer: Please let me speak with someone that can help me
Customer: I need to get this taken care of before 3 or 4 months come and it will definitely be too late
Agent: Then, if the device have no issues, why Apple gave you instructions about having installments remove by At&t? And have it returned? So your telling me, the device is in perfect conditions. Aren't you?
Customer: Yea the devise works it is not downloading my application that I need for work like my other iPhone did!! Apple said that you guys sold me a phone 3 times that you knew wouldn’t do that!! Not not the 10’
Customer: But you still sold it to me 3 ties!
Customer: Not 1 or 2 but 3 times!!
Customer: So how is that not you guys problem!????
Customer: Why is it so hard to take the phone back and replace it with something that will!!!!!!
Customer: Would you like if this were you with this problem for 2 months!
Customer: I’ve never had an issue like this with att!! Until NOW!
Agent: In this case, since the device is working properly; it is about the sales accessory. We take that escalation directly at the At&t store. With the store manager.
Customer: Paying for a phone is no problem I have been doing it for almost 10 years with out a problem
Customer: I don’t care I need the problem dealt with or I need to send the phone back and go somewhere else because I don’t want to pay for something I can not use?
I have been attempting to cancel my DIRECTV service for many weeks. I have been promised a call back from a manager that never happened. I was promised emails and instructions to return equipment three times, that never happened. I finally found out I had an option to return equipment to a UPS store and when we got there they didn’t have our equipment listed so here I am on hold with your offices. I am being pushed around from departments because you can’t locate the equipment I clearly have. Meanwhile, because I moved you are charging me a disconnect fee – despite all the hassles and broken promises you fail to keep.
I expect more from companies in delivery of service and I am sorely disappointed in AT&T and DIRECTV. This is not what I expect from a company. At this time we have been customers of yours about two years, however, prior to that we were DIRECTV customers for about 18 years. I would proudly say I had DIRECTV. But no more.
The essence of good service to me is communication and promise keeping. Neither of which you provided. You failed on every bit of this. At this time, I still have equipment I can’t return, because you show we don’t have those pieces. I am the first person to write a note for good service. I should also be sure to share when things god badly. Feedback is a gift. You’re welcome.
PS I am still on the phone, after 35 minutes. I still have no shipping labels and you have still broken promises. Funny, you somehow got me a bill – which I deserve to be waived – yet you cannot send one simple shipping label timely or appropriately.
Purchased a home in Jonas Ridge NC (6266 Sunny Dr, Jonas Ridge, NC 28657 that had existing AT&T DSL service as does the entire neighborhood since they are the only service supplier for internet and phone. There is no cell coverage in the area due to lack of towers and shape of the mountains. I have contacted customer service multiple times and gotten varied responses but primarily there is no service at the location. Now how can that be when the prior owner had service and my neighbors have AT&T services. Neighbors have called and are told there is no plan to discontinue coverage. We have been made aware from others that once a customer cancels coverage for such as a house sale service is denied to the purchaser. So basically they are shutting down service one at a time. Since AT&T is the "only" provider this is inconceivable and highly unethical. We have no access to 911 services so this is putting people in potential life and death situations. Fire and EMS is no good if you can't contact them. It appears that the refusal to supply at least a basic line style phone is a FCC violation and a huge public relations issue for AT&T. I have contacted the local board of commissioners for Burke County and state Senator Blackwell and none of them were aware of this issue and are highly concerned. Mr. Blackwells office has contacted the AT&T lobbyist and they said they were unaware of this situation also. I just can't believe AT&T would do this to a community that has no other viable options for at least basic phone service to reach 911 services. My wife is kidney transplant patient and I have 3 hear stents. This is not a laughing matter as one of the costumer services reps thought and actually laughed at me. I hope hope AT&T will reconsider their stance on this life threatening issue.
My husband was deceived into buying a Buy-1-get-1-Free iPhone deal from a customer rep with At&T over the phone. The representative did not inform him that he would need to buy an extra phone line for the deal. My husband asked if this deal would work for his current line (to replace his iPhone) and for his wife's line (to replace her old phone with). The sale's lady said it would work and failed to say she made a sale by adding an extra phone line onto my husband's account. When the phones arrived via mail, he took them to an AT&T store to activate them. That is where he was told that an extra phone line was being charged to my husband's account (In other words...you pay for an extra phone line you don't need).
To add injury to insult, the At&T store manager refused to send the phones back to where they came from. The store manager said that the phones need to be sent back via mail.
So my husband has been on the phone for six days now being tossed around from department to department to At&T customer reps. Each time he calls, he explains the issue all over again, then the At&T customer rep admits he/she can't help or he's reached the wrong dept., and connects him to another phone number.
All he wants is to send these phones back before it's too late and he is charged for another phone line he never asked for. And he is left without a new working phone. He said he is getting ready to leave AT&T for another phone provider. We have used At&T for many years but customer service is equivalent to dealing with government agencies: untrained and clueless and uncaring. If one is lucky you find one smart rep out of a bunch.
Customer service is HORRIBLE AND COMPLETE WASTE OF TIME.. Get people who not only can speak, but understand ENGLISH! Was on the phone 1st time 38 mins..nothing resolved, second time 27 mins. All I'm trying to do is FIND OUT TRACKING OF RECIVIER BEING SHIPPED..sounds pretty simply, IT WAS ANYTHING BUT NEVER DID GET AN ANSWER!!. READY TO CANCEL AND GO WITH DIFFERENT company..dish, xfinty..we have had direct tv since 2002 and pay 163.00 a month and you can't even track down a reciever,.!!!!
Att cheated me out of 60.90 for taxes paid on an upgrade phone I never received.and the free phone I never received.the phones were sent to Arizona instead of aekansas.becayse your staff doesn't know it's abbrevatiobs.i have talked to 13 or 14 people nobody has resolved this.the worst experience of my life.the last person jose wanted my bank acct. Number and ss number.501 424 9091
Could you please add a zero star? ATT has ruined my credit because they cannot get their billing right!! All because I have a dsl account
for internet and direct tv. They aren't happy that I don't have U-verse, so they can't get my account right. This is the worst company I have
ever dealt with!
I came with att june 2nd and still have not received my Verizon buyout of 907.00 I had to pay this on my own
Unfortunately my development in SE Georgia has 2 internet options: AT&T DSL or Satellite both of which are awful. However, when I moved here in April 2018, I chose to go with AT&T DSL. Well, that may have been a mistake. Let's go right to the chase. I have to reset my modem at least once a day to keep connected. It is not uncommon to be working on an email or browsing or ordering something, etc to see the famous "Internet not connected" note flash on my screen. OK, then you go to the modem and unplug the power for 10 seconds and plug it back in....go back to the computer or whatever you are using and wait for it to connect which it pretty much always does.
I have checked out the line on your website....i have had your phone reps check out the line....i have had numerous service calls check out the line. All say it is ok. on the last service call the tech was here for quite a while....did what i thought was a good job of checking everything and then he replaced the modem. he said that he found nothing wrong. was not 2 hrs later, it went down again.
could it possibly be the Hub?? and the Fred Flintstone era DSL equipment you are probably using??? let me be clear that I am not complaining about any service techs....they all have been friendly and what i would say is thorough...
Look, first off I am paying for a service i do not want (DSL) but being the only option i am locked in to you guys. so what will it take to fix my problem?? If you do not or cannot fix this then I want a discounted rate for this service. simply i am not getting what i am paying for. if it continues like it is now, then i am asking for a 50% discount on my plan.
Finally, what will it take to have you provide a better system in my development?? U-verse?? i am told that this capability is a mere 1/2 mile up the road in another development. as soon as a new isp comes in here, i can almost guarantee that you will lose every customer you have in here.
155 Saddle Brooke Trace
Brunswick, GA 31525
I have contacted AT &T repeatedly about my cell service at my house , I’ve done everything they suggested and all they do is tell me to buy a $1000.00 phone. Worthless criminal and I cant wait to post all this on my personal page and my city council page, your days of stealing from our community are done
I will get straight to the point: Account number 288143197; Karen Glass date for installation of Direct TV and Phone September 14th. Jason the installer phone 858-230-5496 was shown the wiring and cable panel of the house by me Walter Glass. Jason states he could not install because Cox the current provider for cable, phone and internet had to identify the data line or internet. Jason stated to call them then call him when Cox had completed the service. What he said made sense at the time. Jason called his supervisor Brandon, spelling uncertain, 858-705-4383 to inform.
Cox tech, Richard, at home September 18th. Shown same cable panel he stated that the Cox line was already tagged for identification and stated the installer could have completed the installation without Cox service to identify the data line. I called Jason left text he responded and communicated with Tech Richard, problem solved.
Jason had told me to call him or his supervisor Brandon and another appointment would be set for installation. I called Brandon same day as Cox appointment, but no response sent several texts no response, called 800-288-2020 per Brandon voice mail and set another install date for September 19th, on that date no show. At approximately 2:30 pm arrived at AT&T store located at 3030 Plaza Bonita Rd. Suite 1470 National City Ca. 91950 irate and upset.
There is so much wrong with this transaction: There is no accountability and a gap in the lines of communication between sales, installation and customer service. This gap allows dropped installation issues and customer service errors to go unresolved. The difficulty of knowing which department is responsible for compliance is a mystery to this writer. Anonymity gives confidence that no one person is responsible.
If increasing customer base is not important then perhaps choosing AT&T was an error. The installation phrase of the sales agreement or contract is crucial for legal performance of the contract. AT&T has not performed. Is there a reasonable explanation that convinces me that this situation is a rare occurrence or an indicator of deeper systemic problems?
The store manager Flor Hernandez 619-267-4964, while back tracking the customer order discovered that the appointment was never set for September 19th and that there were two installation orders one for Direct TV and phone the other for TV only. Flor scheduled install for this morning 8 to 12 September 20th. Flor took command of a problematic situation created by company promotion, mishandled by installation and customer service that suddenly dropped upon her for resolution. Flor took the time to make the necessary inquiries up to her managerial authoritative limit for immediacy. I asked her how can I know the install will happen, she responded you have to take my word, trust me. Flor personalized her integrity with me and frankly saved the sale.
UPPER MANAGEMENT HAS TO BE AWARE & APPROVING OF THE COMPLEX SERVICE YOUR PAYING CUSTOMERS ARE NOT RECIEVING ! 4 HOURS TO RESTORE SERVICE AFTER A PHONE CALL TO UPGRADE INTERNET SERVICE. ACCT. # 147699888 CHRISTOPHER YOUNG & IGNATIUS (NAT) CAZAUX. FIRST CALL on 9/7/18 AT 4P.M . UPGRADED INTERNET SERVICE . THEN OUR ATT BUNDLED SERVICE WAS TURNED OFF . 4 HOURS LATER AND 3 PHONE CALLS LATER . SPEAKING TO JULIO IN FLORIDA INITIALY, THEN YOUR EMPLOYEE "VIOLET" ( A USELESS & COMBATIVE REPRESENTATIVE), TO TECHNICAL REPRESENTATIVES AND SALES PERSONAL. ALL TO RETURN TURNED OFF SERVICE TO MY BUNDLED ATT HOME. LOWEST QUALITY OF CUSTOMER SERVICE ! A "SIMPLE TURN OF A SWITCH " FROM JULIO IN FLORIDA !!! TO BEING TOLD THE TURNED OFF SERVICE WOULD TAKE 2 DAYS OF "NO SERVICE" BEFORE SERVICE COULD BE RESTORED . I HAVE A DISABLED PERSON IN-HOME & 1 OF 2 CHILD ON INSULIN ! THIS DRAMA CAUSED BY ATT DURING THE DINNER HOURS . 4 HOURS LATER AND REPEATED PNONE CALLS FROM ONE REPRESENTATIVE TO ANOTHER DEPARTMENT REP . = HORRIBLE CUSTOMER SERVICE. TO LOW TO SCORE EVEN ONE STAR. UPPER MANAGEMENT IS DEFINITELY AWARE OF SUCH ABUSE ! A COPY OF THIS LETTER WILL BE SENT TO FCC & MY U.S.SENATOR'S OFFICE.
LIARS, LIARS, LIARS !!!!!!!!!!!!!!!!!!!!!!!!!!! REFERB PHONES,NOT NEW, YOU PAY FOR UNLIMITED BUT IT'S NOT UNLIMITED
Treated poorly while attempting to get answers to billing questions. Questions not answered. Told no one can be can be contacted in the “chat” supervisor level.
Customer service number 800-288-2020 is a joke, takes forever to get connected and when you get someone it's always someone overseas which means you play hell trying to understand them. They say they can help you but they can't, not even close. So you waste more time listening to their bullshit on how to fix your problem. Finally I got mad and the idiot gave up and scheduled a tech to come to my house. The tech called me to tell me he was on his way and he actually figured the problem out before he got here, so when he comes in it takes him 1 min. and sure enough he was right. Bring these jobs back to the USA and quit pissing off your customers. If you people who hold executive positions had to go through this circus of errors you'd sure as hell jump into action and correct things. ALSO, GET THAT BEIN SPORTS STATION BACK ON AND STOP THE BULLSHIT I'M MISSING LA LIGA GAMES AND I'M LOOKING TO DROP YOU NUTS
Customer service is a joke. Trying to pay bill on the phone is a nightmare. Last month I tried for 2 hours then drove to the at&t store to wait in line for another hour. I dropped at&t years ago for same problem. Went to Straight Talk with absolutely no problems. Last month I was on numerous attempts to one phone number after another on hold for 2 hours!! Drove to the at&t store and stood in line for another hour!! just to pay my bill. Today I have been sent from one number to another trying to pay my bill. So far it has been an hour trying to pay my bill. Still getting shuffled from person to person and told to call one number after another. they even want to charge $5 to pay my bill. Please don't use at&t!!!
I have been a customer for over 13 years and lately the customer service has been horrible. This company no longer have any type of loyalty for their customers. I can't pay today, and I know it can be done but they are refusing. I will be leaving ATT today.
I had At&t internet & tv bundle for a month and the service and help has been terrible! The internet speed is not consistent and the tv channels come in and out! I have made numerous appointments and some how they get screwed up! At&t does not deserve a payment for this poor service and I want to be compensated or let out of this mass and my money returned if your product does not function as advertise! I will be contacting the better business bureau and the Illinois states attorney's office consumer section regarding this matter. The wires has not been buried properly and the dish is still not on a pole! I have been told several time that a supervisor was going to call and I am still waiting weeks later! My account #: 286913318.
After spending 4+ hours calling AT&T and my bank over a charge back of $160, I called in again on 8/30/18 at 3:10 ET to try and locate the source of the problem. I got on the phone with Rodrigo Godoy #RG5947 out of the Salt Lake City call center. Mr. Godoy was beyond reprehensible in how he handled my request. He engaged me like I was clueless and stupid. I told him the reason for my call. He asked "what bill period is it for". I responded with not being sure which statement the charge back was applied to. I've been told by at least 5 different employees something completely different every time I've called in the past week and a half. I expressed my frustration. He responded very inappropriately with "well you don't even know what bill its applied to, what do you want me to do?" I said 'excuse me". He repeated himself. I said "I'm not sure, this is all confusing, that's why I'm calling. Look it up". After he was continually rude I asked to speak to his manager. He wouldn't transfer me. He just kept telling me no. I asked for his name. He said that he already gave me that info. I asked for his employee number and he pretended not to have one. I told him I hope these calls are recorded because I can and will complain. He said 'I hope you do." This person does not belong in any of your call centers. The customer service department is a nightmare to contact in the 1st place. Mr. Godoy provided absolutely 100% 0 assistance in what I needed solved. This remind you is after I've spent 4+ hours on the phone with your company trying to resolve my issue. I know no one's perfect, but the complete lack of effort and the total disrespect I felt from Rodrigo is inexcusable. I pay your company too much money every month to be treated like that. I hope this matter is resolved appropriately. I've never made a formal complaint in my life. I usually just move on with my day. This guy is the worst rep I've ever talked to at any call center. EVER.
Here is an interesting story, our cable failed so we called and was told they would send us a new box in two days, never came, call a second time was on hold for several minutes, the person on the phone sounded quite surprised we did not get it. Ordered another one, said it would be here in two days, guess what ? never showed , called a third time , finally found somebody who was honest and said they don't even have any in stock , but we will put you on the top of the list.
So here we are waiting for something to happen. We have been with ATT since 1996, But i am seriously entertaining looking for a new provider.
one can only take so much.
I have disabled data on my lines(3).But I have been charged roaming fee for an amount of $1620.I contacted chat service before going on vacation and in the mid of the vacation too to disable my roaming.
I switched off data in my phones too.It was not my fault.I need help in this regard. I contacted Social Media Service and they said that they will add international pass and will reduce the amount. But called again and said that the request has not been approved. Please help me.My ph number is2012334795.
I PAID MY MONEY FOR MY INTERNET TO BE RESTORED I STAYED AT HOME TWO DAYS WAITING ON A TEC AND NO ONE HAS BEEN TO MY HOUSE. HORRIBLE SERVICE
This started on Monday, we were looking to trade in one of our phones the one that ends in 9611, we went to Sams club saturday which offered some perks to get a phone or trade in, so we signed up. I looked on ATT sight which said how much we had to pay I called the rep was going to process it, but said we had to do it at an att store, which I said we do not want to deal with an att store we had a couple rude reps and chose to go elsewhere he said then cant to do, end of conversaiton. Called and spoke to someone else said no trade in allowed had to pay full amount, so end of that conversation. Next day called was speaking with a rep explained everything and she disconnected the call. called again, spoke with someone she said ok told me how much we had to pay for trade in, processed everything was sending us a label to send the phone back went back to sams club everything was fine until the final process and we were flagged that we had to pay the remainder of the phone, which we were only doing the trade in so we could not do it ( lost out on a Sam Club credit of $350.00). I then called att again and the rep said oh you cant do a trade in until the phone is returned and back in our warehouse, which that was a new one. Then I looked up my account and I had a balance due, which after 3 calls this morning I finally got a rep that fixed my account. I am very disappointed with ATT your very poor customer service that we have received. I have been a customer for many many years and am so disappointed with ATT and there poor training of there reps this has been nothing but a headache I had asked to speak to a superv. or have a call back and never received a call back. I am a very unsatisfied customer.
We lost service 08/02/2018 The service tech had been to our house the we prior to that and replaced all the lines in our house. Our service stopped working on Thur. I have Internet,TV and Home phone with AT&T I have been with them over 20 years. I talked to Katrina and she said she would call the Tech and get him back the next day 08/03/18 between 4 pm and 8 pm. She also told me she would follow up with me. I left work early and was home at 3pm. No one called or showed up at our house. On Fri I called again and was on hold for over 30 min,I finally got someone on the phone and they told me they could have someone out on Sun between 4pm and 8 pm again no one called or showed up. Monday I am so mad I can scream I and my husband own web base business's , we have been down 5 days now. I finally get William on the phone a very nice man that tells me he will handle all this for me. He runs some test and he tells me my router is bad. The Ariss is out dated and I need a new one. He tells me he will Fed x one next day and keep my appointment for Wen just in case. 8/7/18 I wait all day for Fed x. No delivery came. I call Customer service again 30 out of my day. The lady on th phone checks my system. After talking to her for over an hour I ask her to read the nots from the 5 times I have called them in the lat 4 days. She tells me in the computer note I didn't show up fo the appointments and a router was never mailed out to me. I worked in customer service for over 10 years I know they record those calls. I would like someone to listen to those calls and someone should lose their job for lieing to a 20 plus year loyal customer. I still don't have service.
Jan 13, 2018 Bill due $124.88 Paid rec'ng TV, Internet & ph. scvs- same $124.88 through 6/18. July 14,2018 bill is $204.9l; 7-3-18 I call to query increase in bill I spoke to Arvin discuss Direct TV no signal always and why the jump in payment; told the special was stopped?? Never knew I had a special?. I ask Direct TV to give me basic that I could afford that's when I rec'd $124.88. I called AT&T on 7-13-18 I spoke with Fatima she told me to get UVERSE TV it would be better. She never informed me that my 2 years contract with Direct TV was complete;she encouraged UVERSE-TV was better. Fatima never said I would miss 2 days without TV, internet, or a phone. Fatima never told me I would be charged ($391.58) to install UVERSE-TV Fatima stated as though it was a non-chargeable switch from Direct TV to UVERSE-TV because AT&T worked with both. This was a SENIOR CITIZEN SCAM? I was deceived and violated there should not B A hidden agenda Cost of installment should be stated at the being,.
Letter AT&T Customer Service Advocacy
Att. AT&T Customer Service Advocacy
Re: acct. 146419099-0
This complaint is regarding the unsatisfactory customer service received. On 08-03-18. My mother’s acct. was debited twice by AT&T, on 06-05-18. However, AT&T denies payment receipt. This problem has continued without resolution since June 16th; despite several attempts on our end to resolve it. If we cannot get satisfactory resolution including removal of late fees and additional charges, I will seek other internet options. Please contact me at 412-40-1092, or email@example.com. Thank you, Connie M. Gary.
President of AT&T and anyone who will listen,
Where to begin, I am hoping I will be able to finally get some help! After being with ATT & Directv for my 2 years, my bill almost double in price. When I called to see what could be done to get my bill back down to or at least close to my original bill. I was told the best they could do was a 5.00 discount, I quickly found another cable company to go with at a much better price. They came out and had everything set up except for the phone, they were waiting for ATT to release my Phone number. After being without a home phone for 2 weeks, I found out that ATT was refusing to release my number. So I called the company myself to get it released. I was passed around for 20 minutes before I was put in contact with Anthony Powers, he ask me if I would tell him why I left ATT to begin with. After discussing it he made me an offer I couldn’t pass up. (see attached file) u200 TV, 25 mbps and VoIp for 139.99, internet would be reduce to 10. 00 a month so the bill would be down to 109.99, plus a 100.00 credit on my first bill and a 200.00 VISA rewards card. So once again I cancelled what I had with the other company and made arrangements to get ATT back. Everything went fine until I received my first bill and it was 80.00 more the expected. Once again, I start calling, but nobody had any idea what I was talking about, I was told to take my bill into the store and ask someone to take a look at it. When I tried to do that I was told they couldn’t/wouldn’t look at my bill. So, I called ATT back again they were no help, I was told there was no Anthony Powers with the company. My daughter had dealt with an employee at the MWC Store that was real helpful when she had an problem, so she made an appointment with her. She looked things up and got some got things figured. The 100.00 credit was being applied and should show up on the next bill. She also thought she had fixed the bill the way it was supposed to be according to Mr. Power’s email. She gave us the website to check the progress of the 200.00 visa card and the website to set up tax exempt on the account. I have 100% tax free card and had it applied to the old account but when I called to have it applied to this account I was told they could not do it over the phone and I would have to go into the store and have them do. When I went into the store can you guess what they told me? You guessed it, they can’t do it in store. So I went to the website they gave me and filled it all out and have yet to hear anything about it and no one seems to know how to find out. When I did it on my old account I did it over the phone and they had me take a copy of the tax exempt card to the store and have them verify it.
Imagine my surprise when I got my next bill and it was for 283.00, no tax exempt, no 100.00 credit and my u200 was changed to family (not getting all the channels I was promised). I got on the phone and called ATT to find out what in the world happened to deal I was supposed to be getting. I was on the phone for THREE hours straight, passed around to 6 different departments and got absolutely nowhere. I finally had had enough I was making myself sick, so I just hung up.
After doing some searching my daughter found that the 100.00 credit was applied to my OLD direct tv account. We made another appointment with the MWC store and the same employee. She couldn’t believe what she was seeing either. She started making phone calls on my behalf only to find that the computers were down, and they would not be able to help with any answers. Next, she called the rewards center to check on that, and found that there was no record of the 200.00 Visa but he would put it though immediately, as he was starting to do it the computers went down on him, but he said he had all the info and would put it though as soon as they were back up and running. That was on Monday and nothing has been settled or fixed to my satisfaction. I am an 80-year-old widow and do not need this kind of stress, I have literarily made myself sick. Due to all the stress of this I have developed Shingles which is very painful and can last a long time.
I really hope you will take the time to look this over and be able to help me.
I want the deal promised to me my Anthony Powers, my bill is due soon, so I really need to get this figured out ASAP!! If it can not be done then I will just cancel everything, phone, internet, cable and get an old fashion antenna.
Account # 285720160
• From: "POWER, ANTHONY C" <firstname.lastname@example.org>
Date: June 12, 2018 at 7:12:09 PM CDT
To: "email@example.com" <firstname.lastname@example.org>
Hello Linda, This is Tony from AT&T. We spoke regarding giving us a second chance at your business. I know you wanted me to send you something in writing regarding our package options. So what I was able to come up with was a plan for u200 TV, 25 mbps and VoIP. Would come to 139.99. But the important thing is that we have the access program with AT&T. The access program Linda is a program we offer for senior citizens who are either retired, receiving social security benefits. I wanted to mention that as well because with that program your internet would reduce to $10 a month versus $40 so it would come to 109.99. I hope this information helps and I really hope to have you back as a customer. I also mentioned that I would provide a $100 credit to your account and send out a $200 VISA rewards card.
I gave the agent that helped me on July 19 5 stars because he changed my shared plan of 3 GB to 10GB for $107.50. I get my bill today and the bill is $120.54. I have been on the phone the whole day trying to talk/chat with someone to understand my complaint. Long story short, I was only told why my bill was $120.54, with no explanation of why the mistake was made to begin with. I only wish I can go back and give that agent 0 stars as I would today’s interaction if possible. And I can’t go to the 6GB plan without losing my autopay and paperless discount. I’ve attached pictures of my chat with the “billing expert” on July 19.
My installation date was for the 31st between 8-12. NO ONE SHOWED! NO ONE CALLED! Starting @ 1:30, I kept calling customer service (term used loosely) & was told repeatedly that they were on their way to my house. At 7:00, my call was answered with the fact that they might still come, but best to set up another appointment for August 16th just in case they didn't make it. This would leave me without contact with the outside world for over 2 weeks! After requesting a supervisor, the girl changed her tune, & said they would be there SOMETIME tomorrow. No 4 hour window, just SOMETIME tomorrow. I had already spent 12 HOURS waiting for the tech that was supposedly on his way! The install was completed the next morning without the promised call when they were on their way. This is after 10 hours spent on the phone trying to get an honest answer. I would have been UPSET by the overscheduling delay, but to be lied to & waste my whole day is inexcusable. I couldn't walk my dog or do anything in fear that they would show & then leave. Also, I was supposed to receive a free sound bar - didn't happen.
Direct TV (I had signed up for the triple play package) did do the installation when promised, however no call letting me know they were on their way either. After spending MORE TIME on the phone, I find my local NBC channel 8 is not in HD. Had this been clarified in your published brochures, I would NEVER have switched. Their installation person had me sign electronically 3 times, once to add on a protection plan. He never said this was at an additional cost. It took 3 calls to DirectTV to get this cancelled. I am assured it will not appear on my bill.
This has been a complete NIGHTMARE - I expect some compensation for causing me all this unnecessary grief & wasting my time. I want my free sound bar as well. Please contact me @ 616 647-5397.
i have been a customer for over 60 yrs i am 86 yrs old you have been out 5 times to my house to hook up internet and each time you cant do it my internet cuts of today i need to buy a device from the at@t store in lodi i have just had surgery and cant drive ive called the store and can not get any body to help me please help me 2087635779
I am getting 20 to 30 phone calls everyday from unknown phone numbers. In addition i am now getting calls from government official staff members enticing me to vote for their candidate. This is pure harassment. This is not my first complaint to ATT concerning unwanted phone calls. Either ATT STOP THESE CALLS OR GIVE ME SOMETHING TO STOP THEM MYSELF. I am paying ATT over $5000 anuualyl and I demand these harassment phone calls to stop. If not, I will cancel my phone service with ATT.
We NEVER answer these "phone numbers" but they persist to keep calling. THERE MUST BE some way to stop this.
We went to AT&T store in Coop city in the Bronx, NY. We signed up for direct tv and set an appointment w/rep to assist in installing it over the phone. Well we spoke w/ several morons for 2hours and got nothing but a big fat zero. We went back to the store leaving specific instructions what we want is direct tv. Again the rep calls us with the wrong info and before we could ge a word in she hangs up. She wanted to assist us in changing phones.... We called tech services and spoke with Ron who after 5mins figured out we needed to purchase an ap on our phone....I must say your reps helping assist people setting up direct tv should be fired, retrained if they we ever trained in the first place or shot. Also the people at this particular store are not the brightest bulbs either as they deceived us into purchasing a trial run... FINALLY my girlfriend who was not only going to purchase this crappy direct tv service but was also going back to this store to upgrade to an iphoneX ....so now I’m warning her and every one I know of the AT&T crap service....by the way ..the reason she wanted an upgrade was because her signal keeps cutting out....
My girlfriend Juliet Elkins tel #
I am a retired employee. I was receiving a monthly concession for the last 18 years till I received a letter stating that concession would end at the end of July 2018 and a new concession is being offered for monthly long distance service. All I had to do was call a certain phone number and sign up. So I have been calling 877-377-9010 (a retiree and employee service center) for 3 weeks and every one of the agents that answered did not know what I was talking about. I was told numerous times that I would get a return call in 24 hours (they never came) or was told to call a different 800 number for help cause they don't do that. That would be 4 different numbers but they all said the same thing and referred me back to the original number. The offer to sign up is ending tomorrow, 7/31, so I called one more time and demanded to talk to a supervisor. Again I was told that somebody would call me back. Now it's nearing the end of the business day and not a call has come through. Is this the way the company saves money nowadays? Can this be the way retiree's perc's are ended and shuffled out the back door? Is anybody listening anymore?
4 hours total on hold/in queue, lied to, misinformed, hung up on by Supervisors/Managers and intentionally just placed back in queue....this is just the beginning and the issue was NOT resolved. I have NEVER been so frustrated, nor have I ever encountered such poor customer service to the point of a supervisor (jerry) insulting me by telling me that I was trying to blame AT&T for my ignorance! Shame on you AT&T.
I have had the same number and have been a customer with Cingular, Cellular One and AT&T for 30 years - never once have I NOT paid my bill. I currently have 4 phones on my account and am seriously considering canceling each and every one of them and going to Verizon.
I hope that someone at AT&T cares about the Loyal Customer Care enough to respond in a manner that will erase the current opinion I have of AT&T and the value of their service.
My account is under the name on this complaint - the number associated ends in 3324
HELLO AT&T WAS PUTTING IN NEW CABLE LINES WHERE I LIVE AND DAMAGED MY SPRINKLER SYSTEM I LIVE AT 818-KILLIAN STATION DR
COLUMBIA SC 29229 PHONE 803-888-6140 I HAVE TRIED TO CALL LUNA GARCIA AT 469-213-4344 AND HER E-MAIL IS l564V@att.com SHE HAS NOT RESPONDED TO ME THANKS FOR LISTENING
I have had nothing but trouble with my home phone since I've lived here. Just since May I've called in five or six tickets on this phone 2706672464. Twenty five or more times since having this so called service. It was called in last Monday July 23 2018 after I could not hear what the lady was asking me in a very important interview. She is supposed to call me again July 30 2018. When I tried to use this phone this morning it was buzzing and making so much noise I couldn't hear what was being said. So it was called it in again and they stated it would be repaired by August 3 2018.
Well that is a problem.
You expect you payment on time each month with out any discounts might I add for an unusable phone ninety percent of the time.
I have been told by two service technicians that there is about eight miles of bad copper cable that is causing my problem. So the problem is in your hands to get the problem fixed.
I need my phone Monday morning at 8:00AMcst.
I didn't see a star for zero but that is the rating I give.
One fed up customer,
9841 State Route 120
Marion, Kentucky 42064
I signed up for auto pay and was confirmed by AT&T that payments would be deducted from my checking account beginning May 16 2018. For some reason it wasn't nor was I notified of any problem. June's statement indicated payment would be deducted from my checking account on June 16, again it wasn't and I was not notified of any problems. I received a past due notice issue date June 27 with a total due of $172.81 that would be deducted through auto pay on July 16, it wasn't and again I was not informed of any problem with auto pay. I called customer service and explained everything I've written here and that a check had already been mailed out on Monday July 23. I also said I wanted to be taken off of auto pay since you couldn't get it right and never notified me of any problems with auto pay. The customer service agent informed me that I have to pay a late fee of $5.75 and a $40.00 fee to reconnect if my phone is turned off. The next day, Tuesday July 24 my wife and I noticed our phones no longer worked. If you keep payment records, check back and you will find I never skipped a payment nor was ever late making one. The check I sent to make payment was written from the same checking account as the auto pay would debit and there was never a problem for you cashing it. I feel your lack of customer service in this matter is unjust in this matter and I should not have to pay these fees, our phones reconnected, and credit given for the time our phones could not be used. I feel this error was on your part not ours and I feel we should not be penalized for your mistake!
Account # 436049521751 The account is under my wife's name, Jocelyne Berry.
I hope you take care of this right away.
One very dissatisfied customer,
I've had a land-line phone for the hearing impaired for about 13-14 years. It''s worked perfectly until about ten days
ago. I always have used a code to access my personal phone messages - the code: *98. However, about ten
days ago I used that code only to find I had a LONG recorded message from AT&T which repeatedly used the
word "download" throughout. Since I have a hearing-loss I couldn't understand the message. FURTHERMORE,
when I attempted to use my code for personal messages I could NOT access them! A couple of days later. I received
yet another recorded message from AT&T - also inaudible to me which seemed to give some "instruction".
Please note: when the problem with the FIRST message became apparent, I contacted the AT&T website and left
a message for "Hissy Kitty" and was told my complaint was receiving attention. NOTHING has been done!!
I STILL cannot access my personal messages! AT&T caused this problem - not me. I want my service reinstated.
I am PAYING for personal message access! I am NOT of the "techie" generation so am unable to comprehend
Techie language. Neither am I STUPID! Kindly e-mail your response - NO MORE phone messages please.
My e-mail: email@example.com It's essential that I receive personal messages - particularly from my
healthcare organization. I am VERY healthy physically and also mentally.. AT&'s lack of service is deplorable.
Rosemary Gilbert - phone number FYI is 415-474-7849. Address 935 Hyde St. #3, San Francisco 94109.
My husband called around 730 to change his number from a pa to a nj number. Plus lots of harassing telemarketers calling. The lady hung up on him and shut his phone off? In the meantime i had no idea he is 2 hours away at work. I tryed calling him to tell him we had a emergency here with his young daughter. He finally called on his lunch using a office phone to tell me why his phone is off. I then tryed calling customer service to see what is going on? A markus a lady was given to me. And it was the worse experience i ever had under the stress i was under. My husband pays the phones. I have no pin or codes to give or get he was at work with no cell! She would not give me her name at first or transfer me as i had asked?? Very rude and poor business. I asked for a manager or supervisor and this lady played me on the phone. Im very upset with the whole situation .
Set up appointment to install Direct TV and internet for today between 9 &11. No one showed up. Called and dispatch was suppose to make sure someone was out today. Waited at home all day. No phone calls and no one showed up.
Customer service was clueless and only frustrated me.
AT&T send my bill July 12, I receive on July 23 and it is due 11 days later. So it takes 11 days to reach them and a few days to clear, so what do the crooks do??? They slap you with a 20% late charge. Way to grow your business... and you want me to sign up for DTV and all the other mediocre services you provide? No way!
I have AT&T phone service at my place of business, a consignment shoppe. I have two phone lines. One phone line is to handle credit card processing. That line has been down since July 17. Today is July 21. I started calling AT&T customer service on July 17. I was told they could not get a service technician to me until July 23. I made it clear that my business could not accept credit cards from customers and that July 23rd was not acceptable. They said this was the best they could do.
I called again on July 20 and got a customer service rep who agreed that I should not have to be treated this way and claims he scheduled a service call for the morning of July 21. I was at the business all day and did not see that a service call was made.
To date, I have lost in excess of $17,000 in credit card sales because AT&T cannot provide the service its customers deserve. I will be sending AT&T a bill for this lost business.
This is not the first time this has happened with this phone line. I have lost my patience with AT&T and will be cancelling this account with them as soon as I can locate another phone company.
Why is it that when I get my bill EVERY THING ON IT IS DARK BLACK AND LARGE IN SIZE ---------------EXCEPT the account Number which A person My age has to take it to someone to read it for me or find a MAGNIFYING GLASS TO READ IT ...CANT IT BE PRINTED TO A SIZE THAT CAN BE READ YOU HAVE NO TRUBLE PRINTING THE AMOUNT I OWE 50.... TIMES LARGER THAN MY ACCOUNT NUMBER,,,, WHY WOULD YOU TELL ME TO INCLUDE MY ACCOUNT NUMBER ON MY CHECKS WHEN YOU DONT THINK IT IS INPORTANT ENOUGH TO PRINT IN A SIZE THAT CAN BE READ
On July 18,2018 one of your installer came to my home and preceded to go in my backyard without my permission and took my gate apart .because his manager told him he could go in my yard. my property is private I did not give the idiot permission to go and take my gate apart he was told by the manager to do it. that's is what normal people called breaking and entering. my neighbor has this all of this on video and I will be speaking with the news people on Monday about this. I was told by the police if you guys don't handle it to call them back. I called my attorney this morning and I file a complaint with the better business bureau today.
I was scheduled for Installation of Wireless Internet today 07/18/2018 and the Tech did not make the appointment. He indicated he called a (812 number) which is not my number on file, the Tech is a flat out liar, he never was at the service location. He was suppose to be there between 1-3 pm and fail to attend. I had to pay someone to be there all day and your Tech fail to show up and lied about calling me. No email from ATT what so ever about this mishap. No phone call or anything, If I wouldn't have called them , they would not say anything.
Now I am rescheduled for tomorrow 07/19/2018 from 11 am -1 pm and the people who answer the phones never know what's going on. They fail to let you speak with a Supervisor. I don't trust anything that those rep say, its freaking horrible. At this point I been with you guys for years and I don't feel your company provided good customer service , technical support , or installation anymore. This is outrageous and to have representative not be able to help is even more horrible. If my service is not installed tomorrow, I will cancel all my accounts with your company. I need a call back from a Manager/Supervisor like I been requesting for the past 8 hours. Contact # 469-359-0601
I have been a loyal customer with AT&T since 1971 and paid my bill on time. I was interested in getting WiFi and was told that I had WiFi already. Told them I did not they insisting that I did. After all this mess turns out I did not have it, which I told them. They said I would need another modem that would cost $100. Told them why was I not informed about this modem since the beginning I would need for the WiFi. Said she would speak to the department that handles this after a while on hold, she said they would send the modem at no charge being of how long I have been a customer. They she transferred me to another customer service rep, the loyalty group and said they had a promotion for the monthly services ,Complete Choice Enhanced at a discount for 1 yr I agreed but never happened. These customer service reps tell so many lies which is a form of fraud for customers to buy and I wonder what kind of people you hire to train these reps to lie. I hope this can be resolved. Please answer
I have been a good customer of AT&T for 25 - 30 years. My services include 3 mobile phones, 2 Galaxy pads, internet, Direct TV and landline phone. Almost without exception, my bills are paid before they are due. Within the last month, I've experienced an issue that I believe should be elevated before it becomes anymore convoluted.
Upon receiving my Jun 10 - July 09 bill ($617.04), I called AT&T to inquire about whether there was an international calling plan that I might add to my account. I explained that my daughter was required to make and receive several international calls to Tanzania, East Africa during the billed period (86 minutes usage). Her father (age 76) lives in Tanzania and was very ill. She thought he might have to return to the US for medical care. In my initial call, I spoke with "Marion" or "Marianne" and she was very helpful. She offered a plan that is $5/month plus $.55/minute usage and indicated that my bill would be adjusted to reflect the new plan and a new balance. I accepted the plan. She then transferred me to "Emerson in International customer service" for authorization. Emerson spoke with his supervisor and the supervisor approved another new balance based on the new plan and a new adjustment amount. Emerson indicated that I would receive some type of communication within the next few days. I did not so I called again. This time I spoke with Colin on 7/1. He looked into my account and said I should receive a call within 4 - 5 days with the amount I would need to pay by July 13. Unfortunately, once again, I heard from NO one! So on July 13, I paid the entire bill of $617.04. Please note: in every call I asked the rep if I should go ahead and pay the entire billed amount and we could settle the adjustment issue on the next billing period. Each one of them said "No"... Today, I spoke with Adrian to verify that the new international calling plan was, indeed, added to my account. Well, guess what, it HAD NOT BEEN ADDED. Adrian indicated that he added it today (7/18) and to call back when I received the next bill and any international call charges would be made retroactive to 7/1/18, when I spoke with Colin.
Please let me say how disappointed and extremely frustrated I am with AT&T at this point. Since AT&T indicates that all calls are recorded, I will appreciate receiving a call or email from someone in management who can verify all of the foregoing and especially confirm my enrollment in the international calling feature. I am a Senior on a pension and social security and I cannot afford to pay $617 per month and more for mobile telephone service. Thank you in advance for your assistance.
For two weeks I have been going back and fourth with AT&T. Spending a total of 4 hours and 20 minutes of my time to not get any service. Monday I got a confirmation that someone would be out on Friday the 13th and this was sent via email so I have proof. I took off work to make sure someone would be home for the installation. 3:10 come and went no signs of the technician, I called the customer care line to see if the technician was on the way. They said there will not be a technician coming out today because, they didn't have the proper equipment to do the install. So, they said someone will be calling me in 3-5 business days and my order was on high priority. So I have taken off from work for nothing and told someone will be calling me in 3-5 business So I called back to speak with a manager to be told the manager will call me back; I never got a call back from the manager. AT&T customer service has really gone down the drain. Nothing about this company is professional or worth having.
I did NOT even want to give one star. That might give the impression that I was even remotely satisfied with the performance of the AT&T customer service rep that I have been dealing with for over ONE MONTH. Lightening hit a pole in my yard and I have not had internet, phone or cable since that day. UNBELIEVABLE! I have called every single day for 30 days and they still will not come out to fix the problem. All I have been able to get to get a massive run around from every person at the call center. I understand that they are busy, but there should be a department that they could transfer me to, that handles certain calls, like mine, with some sort of detailed assessment to find out what has happened and how to fix it. Instead, I am disconnected rudely or transferred to having to leave a voice message that says someone will call you back. They WILL NEVER, NEVER call you back. They are the only cable company that runs service where I live, so I don't know what I an suppose to do. I would NEVER EVER recommend AT&T to anyone who could be sitting at home and have the unfortunate luck of lighting hitting a pole because you now are off the GRID. Especially in ATT&T EYES
I am not sure if the sales associate was new, but my screen was blank. He did not try to help me, but kept giving me the insurance number to call. I told him ¨How can I call someone and my phone screen is black?¨ It just felt like since I was not there to buy a phone, he did not offer any other options. I would have been willing to buy another phone. He sucked. I will never go to that location again.
July 12, 2018
AT&T sold my pastor and wife an iPhone 8 (buy one get one) in January 2018. The Rep told him that his wife could keep her current phone number (She had been a long termed customer), but they gave her a new anyway. They ended up paying for three phone bills since January 2018. They overpaid a minimum of $550 for the old number which should have been disconnected.
AT&T said it was their fault that they should have cancel the old number because in order to take advantage of the getting an additional phone you had to get a new phone number. She could not use her long termed old number. Both are long termed customers of AT&T. But we won’t be one for long.
I was on a 3 way call with pastor and AT&T and heard the reps say you can keep you old number. It was not noted in the files and AT&T said she did not asked for her old number to be disconnected. Pastor had been on line with AT&T for two days and spoke with 11 Reps in 8 hours. Some reps are just incompetent. We call the 800.331.0500 for complaints and this is the kicker. At this number a guy name Bruno say, I will have to transfer because I don’t change account. Also at this number, I got a Toni who put me on hold for 4 hours. She never came back and I finally hung up. On July 10th, I had spoken with 8 reps and their story was not consistent and they didn’t know what to do. I wonder whether their names were correct.
I am beginning to believe all the thousands of complaints about AT&T. That it is a scam for profits business. Our phone bills have continues to increase every month while we are using them the same with no changes to the services.
Finally, I talk with a second Bruno, he said, that AT&T had changed and we don’t care if you leave. I will give you up to two months credit because the account notes doesn’t show a request to cancel the old number. This is just good will. It seems that all the bureaucracy is for the benefit of AT&T and customer are left out. In my research, I’ve found that complaints made about AT&T are rarely solved and it appears that most complaints are ruled in favor of AT&T.
We moved into another home in December of 2017, at that time our contract through the combined Direct TV and AT&T INTERNET services I spoke with someone about possible canceling my services before we moved. The person I had spoke with stated that he would get my bill under a hundred dollars and we could decide to cancel when our contract was up in August of 2018 if we wanted to. He specifically stated our contract would not change upon moving services from one home address to another. He also stated our combined bill would be approx. 88 dollars per month. Charging me INTERNET 50 for only 30 a month. We moved and approx. around March I had received an email stating my Direct TV and AT&T bill were going to be separated and no longer combined. While I thought this was odd I assumed it was something they were doing across the board. All of a sudden I realize that I was now paying 74 dollars for internet alone. When I called customer service about this they had stated that it shown that I had chose to separate my bills and in turn that lost my bundle savings. Common sense alone should have be apparent that a person would not choose to pay two separate bills and pay more. I was frustrated but the technician stated that they would combine my bills and credit me for the past months I had been over paying. Also that the next month my bills would be combined and at the 88 dollars I was originally told I would be paying. This was at the beginning of June. I called customer service again yesterday after looking at my bill for internet alone again at 74 dollars on July 11,2018 and I was told that it would take another month before they would be combined and when I asked then if they would take away the 74 dollar charge for internet as I was already credited for the last mistake (why would I pay 74 the next month after I thought I resolved this issue) I was told that whoever I spoke with in June not only did not fix my issue but downgraded my internet without my authorization from Internet 50 to internet 25 I was furious that now not only am I paying more but for less internet essentially. When asked if they could fix it they stated that it was "not allowing" them to give me the internet 50 back for the price I was told at 30 dollars a month. On top of all that I found out that when we had our services moved it DID in fact extend our contract out another TWO YEARS. I feel like every time I call customer service they say they are fixing my issue then I find out they have messed it more, I feel I have been lied to on numerous occasions, I feel that they give you false information and trick you into services (ie. our contract. I wish I would have had that recorded because I specifically asked him that and he said no.) Another issue we had was at one point during all this was I had found out we had been paying for an extra receiver for two months.
I spoke with a rep regarding my telephone bill. I have been a customer for about 17 years. I had some concerns about my bill and a credit that a sales rep told me I could get if I were to call customer service, which I did. The male rep I spoke with on 07/11/2018 was extremely rude he kept cutting me off and over talking me. He had way to much "sass" in his voice, and lack understanding which made me completely feel as if my concern didn't matter. He put the manager on the phone, and he didn't try to help at all. This is the worst customer service call I've ever had from at&t which left me crying because the rep was so rude! And nothing got resolved.
I called back in the beginning of April I believe. (I don't have my notes with me right now). We went over on our phone internet and were charged an extra $15.00. I called to see how much it would be to up the usage some. The girl told me I could get unlimited internet on all phones and it would save me $20 a month on my wireless phones, and $15 a month on my Direct TV. My wireless phones ran $205 a month. So she assured me my wireless bill would be $170 a month and my direct tv bill would be another $15 off a month. She said it started right then. Well my next bill WENT UP to $303 a month. I called and it I was told it would be fixed, that it would run $186 a month plus tax, not including my direct tv bills, and that they would give me a credit that would show up on the bill that would be due on the 17th. Well the credit was never put on. I called again and was told it would be $186 month plus tax, not including the direct tv bill (the $170 a month was never mentioned, when I asked they said it was $186). Well I was assured it was fixed. My next wireless bill was $280. I called again and was told that it was not correct, and he would fix it but it would run $240 a month plus tax. My husband did get a phone but that was only $18 a month. The guy told me he saw how many times I called in and that he would have someone call me. Well that has been over a week and never heard from anyone. Every time we have ever changed anything on our phone we ended up getting overcharged and if it is fixed it takes forever. Once our phones and contract are paid off I will switch to someone else. I am not the only one who has trouble with ATT. I have never been lied to so much.
I just came from the AT&T store in ElDorado, Ks. I went there to see about getting my cracked screen protector replaced. When I first got my iphone from you the clerk asked if I wanted a screen protector put on the phone, i said yes. She never said the protector would need to be registered to get the warranty. Later I cracked the screen and when I went to have it replaced I found out it would cost me $50. The clerk at the time asked about registering the new screen protector with Gadget Guard and I asked her to go ahead and do it. This afternoon I went to see about getting a new screen the clerks claimed they could find no registration. The clerks were not only not very helpful but acted like I had never registered the screen. I know the screen was registered by the clerk after the first one was replaced, it makes absolutely no sense that we would not have registered the screen after the first broken one. When I could not remember the password to get to the Gadget Guard account they claimed my e-mail address was no good, I can assure there is nothing wrong with my e-mail address. I am being told that the only way I would get a screen protector is pay $50. I know I was registered and feel that the clerks were trying to take advantage of me. My account no. is 444019670.
High speed DSL department is a joke! Their Reps are incompetent & when you finally get through after multiple calls & excessive wait times they state "wrong department this is Uverse I'll transfer you" then they just hang up! Then if by chance you finally get though to the department for DSL which is handled by Bell South [no fiber optic out here] on 855-466-2691 and get their "code of the week", which is useless as it goes to voicemail of some fictitious Rep who asks you "give all your info all over again and what problem you are having". Ridiculous/stupid/incompetent as well as the computer answering system they have! All the while they want you to "Pay your bill today" for their crappy service! If I could give them a minus 5 star rating I would! These outages happen every month and last a week or more. AT&T cares? NOT!!!
I applied online for service, was approved had to pay a small amount. amount was paid, went to store to pick up merchandise and was told had to pay 500. i was approved in the morning and mid afternoon was not i have emails saying was on zero down payment. and now i cant get my phones. its sad that people get treated like this and cant even speak to someone of higher authority.
We have had DirectTv since about 1995 in California. We moved to Indiana and signed up for the service 2 years ago. When the promo for Direct TV and internet was coming to an end, we went to an ATT store near us to see if there were other options. This was a authorized dealer, not a corporate store which we didn't know at the time. The difference between the two, ended up costing us in the long run.
We asked what we could do to keep direct tv, since our bill was about to double in price since we are on a fixed income. The manager said there was nothing they could do about keeping the cost the same for us. His option was Uverse, that was owned by AT&T. He told us that it wasn't cable, it was all fiber optic. And the internet would be about 4 times as fast as our current internet and no weather interruptions like satellite. Since there was no help from Direct TV as far a price, we chose to get Uverse. We also switched our cell service to ATT, got new phones and got the Uverse TV and internet package. The main reason we even considered it was that he said everything would be "better", as far as internet speed. We would have rather stayed with Direct TV, we have never had any issues with them.
When the installer arrived, I found out there is no fiber optic anywhere near our area. So everything they installed is running on CAT-5 phone line. The tech told us our internet was exactly the same as before. He said its running at 6 megabites and no where near the 4 times faster we were told we would have. I took it for granted the manager at the store who helped us, knew what he was talking about. We found out that's not the case. He looked up our address online, so he knew exactly where we lived. The install tech told us the only fiber optic in the area was a new sub division was a new sub division being built now. I feel like I was deceived, in order to make the sale.
I contacted the Direct TV loyalty dept.which told me they were very sorry but couldn't do anything to help me. Contacted AT&T to find out about returning the Direct Tv boxes, explained the situation to them and received another, I'm sorry. They did say I could double my internet speed to 12 megs for additional $50 a month. So much for the help...Customer service did say we have 30 days from installation of Uverse to cancel. But none of the terms were put on paper at the time of purchase.
I was surprised and disappointed no one at At&t / Direct TV loyalty dept. wanted to work with us.
Here is the store we went to:
2683 Main St
Plainfield, IN 317 838 3099
These authorized dealers are using your name, to make money and deceive your customers. We have 30 days from install to decide to keep or drop everything.
Have the unlimited plan worked great went and got a new phone now this unlimited plan has a limit and it made my hotspot absolutely worthless after 10 gb that wasn’t in the plan we paid for have been customers for decades and this is how they treat us? Upgrade your phone and downgrade your plan? $1000 phone that I can’t truly enjoy because the hotspot is worthless not what I call good service. Speaking of service we’ll that isn’t great either.
As an AT&T customer for over 20 years and an Apple user of more than 10 years, I have been very displeased with my services with AT&T for the past 3 to 4 months. I have an iphone 7+ and cannot have a work or personal conversation over 1 minute. I have called for assistant several times and I can truly say that the young ladies have really did their best to help; from walking me through resetting my network to referring me to help from customer care. On today (July 5, 2018), I received a very important phone call, but was unable to communicate with the other person due to drop calls back to back. The same thing happened yesterday and the day before. This has become an ongoing issue. I depend on my iphone for work as well as personal uses. Today the representative walked me through resetting my network again. After she finished I requested to be reimbursed for the inconvenience for the last 3 to 4 months, she informed me that I would have to speak with some one in customer care. I was transferred to customer care only to hear that I was only entitled to $25.00, in which I refused to except. The representative then informed me that $25.00 was all that AT&T would reimburse to customers. I informed the representative that I had been a loyal customer for over 20 years and I wanted to speak with a supervisor. The supervisor informed me of the something. I also informed the supervisor that I would not accept $25.00 for reimbursement for missing work-related calls as well as personal calls for the past 3 to 4 months. After speaking with a colleague about this issue, I was informed that the information that was provided to me from the customer care representatives was not correct. I was advised to call AT&T complaint center and make a formal complaint. After speaking with the representative in the complaint center and sharing the past discussion, he informed me that someone had already applied a $25.00 waive on my account. I instructed the representative to remove the $25.00 from my account. He placed me on a brief hold, after he returned he advised me to choose another data plan which was cheaper but had less date to save money. I informed him that I didn’t want another plan. He also informed me that I was not using a lot of data on my current plan. I then informed him that this was the reason I was calling; my phone is dropping calls and is not working correctly when trying to use the network. I informed the representative I was seeking a waiver for the 3 to 4 months that I was unable to use my device reasonably, a device that I pay for each month, a service I have been a loyal customer to. $65.00 is not an adequate or a reasonable amount to waiver for 3 to 4 months of unsuitable service. I am requesting a waiver for one full month. Please contact me if needed (334) 507-0955.
Thanks for your support.
I scheduled a repair appointment because I wasn't getting anywhere near the speeds promised I currently have the 1000 Mbps plan and was only getting 250-400 Mbps the appointment was suppose to be between 10 am and 12 noon. It currently is 1:45 pm and they still have not arrived.
This afternoon, between 4:00 & 4:30 PM, I started a job application, which took 2 or more hours to complete. Problem was that a resume writer sent my updated resume by email. I opened another window to assess my email. Now since the email icons/functions have changed, & I am unable to just click on "Move" & transfer it to "My Documents" as I had before, I needed instructions/assistance to walk me through this process. So I called AT&T for tech support. I talked to a female who's directions were unsuccessful. Then, and only then did she tell me that there were no tech support persons on duty tonight, they wouldn't be back until tomorrow. So I said," Hope u have a good night", before hanging up. I realized that she did not tell me what time tech support would be returning in the AM. I called back, just for that that information. I asked the next person, "What time will tech support be back tomorrow morning, & got no answer. Instead he also tried to have me try things that did not work...I had asked a few times during this interaction, "what time will tech support be in/back, in the morning ? ", each time he ignored my question; he even tried to redirect me to another company for help, so unprofessional, when I know AT&T usually have an excellent support team. That is inexcusable. Before hanging up, @ 9:00 PM, My resume that was on my email & the application have both been deleted, and I still don't know what time the knowledgeable tech support team will arrive in the morning. I work in a field in which these applications need to be carefully worded, & it takes a considerable amount of time to compose, so I am very upset about this extremely poor service, & especially the persons whom are obviously not capable to solving a basic issues.
my uverse has not worked for weeks and I have called and complained and no one fixes this problem. Mark a service tech installed another service and charged me again and it is still not working. I want credit for the month of June. I also want a service tech to CALL ME before he comes, not to show up when I am out of the office. This is ridiculous. The service is terrible. The ban # 285544238.I want a credit for all the time of non-use. Donna Makowski
Directv Account 35056717 Had a service appointment today, 6/28/18, between 8 and noon. Received an email yesterday reminding me of the appointment. Received another email this morning at 10:00 am saying I was still scheduled. No show by 2:00 pm so called 800-519-1823. I was told the technician came to the door and I cancelled. No one came to the door and I did not receive a phone call saying he was coming. I did not cancel the appointment. I confirmed the technician had the correct address, 2848 Carmel Ridge Drive, Las Vegas, NV 89134. Obviously he went to the wrong house. Doesn't he use a GPS. I am asking for a month's bill rebate for my lost time and inconvenience. BTW, rescheduled appointment is not until July 10th. Poor service.
I received an administrative broadcast from ATT regarding an application today
(June 27, 2017.) Your technical support is familiar with this broadcast and could not assist me.
I had previously requested that ATT not call or email me about selling products or service, yet you disregarded my request and force this message on me and taking up my time for the past 4 hours to get the mess you made cleared up.
Just as soon as I can find another carrier, you have lost me as a customer. You failed to respect my request to not contact me, especially to sell a products and services and then made it impossible for me to delete the message.
The call was spoofed on my caller ID that showed it came for Allstate Insurance.
of which I am not a customer.
This voice mail cannot be deleted by me using the regular way from my phone voice mail. I had requested that ATT not call me or email for any product. I am furious and will file a complaint. You are just like all the other business no respect for the customer.
TO WHO IT MAY CONCERN,
MY NAME IS CHRISTOPHER ROBINSON..
I'VE BEEN AN AT&T CUSTOMER FOR A VERY LONG TIME.. LAST YEAR AT&T INSURANCE DEPARTMENT BEAT ME OUT OF $250.00 FOR A IPHONE THEY SENT ME WAS MESSED UP! I ENDED UP TAKING IT TOO THE APPLE STORE AT LENOX MALLS IN ATLANTA, GA. WHERE THEY REPLACED IT FOR FREE DO TO THEY STAND BEHIND THEIR PRODUCT... I STILL ENDED UP PAYING AT&T FOR A MESSED UP PHONE WHICH I SENT BACK TO THEM.... NOW THIS MONTH, MY TABLET WHICH I HAD A ONE YEAR CONTRACT EXPIRED THIS MONTH ON JUNE 14, 2018... THEY DIDNT EVEN TAAKE THE TABLET OFF! I STILL GOT CHARGED FOR THE TABLET THIS MONTH!! WOW!!! INSTEAD OF THEM TAKING THE TABLET OFF MY ACCOUNT WHICH I WAS TOLD THAT IT WOULD COME OFF MY ACCOUNT AUTOMATICALLY.. I HAD TO CALL THEM AND TELL THEM TO CANCEL THE TABLET OFF MY ACCOUNT!! WOW!! THAT'S SOME BULLSHIT!! NOW IM UNHAPPY AGAIN BECAUSE IM BEEN RIPPED OFF TWICE BY AT&T!! THAT'S REDICULIOUS!!! I JUST WANT THE CEO OR PRESIDENT TO RESOLVE THIS ISSUE!!! I LOVE BEEN AN AT&T CUSTOMER AND WOULDNT TRADE YA'LL FOR THE WORLD, BUT IF THIS ISSUE CANT BE RESOLVE THEN IM LOOKIN' TO GO TO VIRIZEN WIRELESS... PLEASE CONTACT ME 404 990-0925 OR EMAIL@: firstname.lastname@example.org
June 2018 - I called AT&T to let them know that the address they had on file for me had the incorrect house number. I spoke with a representative who kept questioning if I wanted to move my internet service to another location. He could not grasp the concept that I was simply calling to correct a clerical error. I asked to speak with a supervisor after 30 minutes or so and was quickly told that the steps that had been taken were the correct ones. I was told that their system required that they disconnect my service from the "old address" and then reconnect my service to the "new" address. I was told that I may have a brief period of time where I did not have internet access while the system "moved" the services to the "new" address. Remember, that I did not actually move anywhere. The equipment never left my house... I simply wanted to correct the house number they had on file for me.
1 week later
Tuesday - I came home from work and my internet service was not working. I called AT&T to speak with resolve the issue and was told that my services were disconnected because I was moving to another location. I spent another 2hours on the phone with some poor tech guy until he finally said there was nothing more he could do. He suggested I call back the next morning when the correct people would be in the office.
Wednesday, Thursday, Friday, Saturday - Each day this week I have called, spent about 2 hours each day on the phone, and spoken with 2 to 4 different people each call to try to get this resolved. EVERY person I spoke with said one of two things... 1. I will get to the bottom of this and you will have internet shortly... OR 2. I need to dig into this, contact the "back department", and you will receive a call within a few hours with an update. I have. I have not received a single call back and, you guessed it, It's Saturday and I still don't have internet.
The most frustrating thing about this situation is that there is no one accountable at AT&T. Each time I call I speak to a new person, and have to spend 20 minutes reviewing what has happened so far. Then, an hour or more later, I get off the phone with that person (or multiple people) and they are off the hook. There is no follow up, no need for them to every question or check to see if their customer's issue had been resolved.
AT&T,,, please help me. I don't know what else to do here. Unfortunately, AT&T is the only internet service provider in my area so I don;t have the option of going with someone else.
I CALLED YESTERDAY WITH QUESTION REGARDING BILLING ON MY WIFES PHONE, 1-209-603-2629. THIS PHONE HAS NOT WORKED SINCE MAY 3 THIRD. YET I AM BEING CHARGED $93.95 A MONTH FOR A PHONE THAT DOESN'T WORK. IT NEEDS A NEW BATTERY AND CHARGE PORT NEEDS TO BE REPLACES. THE PERSON I TALKED TO TOLD ME TO BUY A NEW PHONE, I WILL NEVER BUY A HAND HELD COMPUTER WHICH ARE THE NEW PHONES YOU SELL. ONE I AM ON SOCIAL SECURITY CAN'T AFFORD THE OVER PRICED PHONES. THE MAN I TALKED TO SAID THERE WAS NOTHING HE COULD DO ABOUT THE CHARGES FOR A NON WORKING PHONE. I A HAVE A LONG TIME ATT CUSTOMER FOR MANY YEARS. I DON'T APPRECIATE THE AGENT IF YOU CHOSE TO CALL HIM THAT HIS ENGLISH IS TERRIBLE COULD NOT UNDERSTAND EVERY THING HE SAID WHEN I ASK FOR HIM TO SPEAK UP HE STARTED TALKING LOWER . ALL I AM IS A FAIR DEAL REGARDING THE PHONE. IF THIS CAN NOT SETTLED I WILL HAVE TO FIND ANOTHER CARRIER FOR MY SERVICES.
Have called 5 times...…….Can't get anyone that speaks good English...…..asked to be switched to someone in the U.S...…….response..call back please...…. Unbelievable that a corp. as large as you has such bad manners...…..never again...…….
We had at t tech come in and upgrade our router. After he left out Wi-Fi printer is off line. Called customer service. They informed me it is not their problem. I should call the printer manufacture. It was working fine before they showed up. My money their way. Zero stars !!!
I had Uverse installed in my new home in March 2018. After 2 weeks a TV issue appeared, could not access recordings or pause a live viewing. Tech came and fixed it, said it was a bad box. Same issue returned this past Sunday (no recordings access, no pause). Tech comes Tuesday. End result without consulting me, he deletes all my recordings on the grounds the disc was full (it wasn't), 2 of those recordings I needed for work (3 of those service calls were Sunday-Wednesday this week). Not 10 minutes after he leaves I lose Internet. Another call to "customer service". Eventually get the Internet back. I return to the TV and THE SAME ISSUES ALLEGEDLY JUST FIXED! Except now in addition to the recordings/pause issues, I can't record at all. For the third time this week I call. I'm told a tech will be here between 4-8pm last night (Thursday, June 14). NO ONE CAME AND NO ONE CALLED!
Rating ATT with 1 star is 5 stars too high.
after 61 years with same phone# my uncle86 and aunt82 feel betrayed by you. a letter said they must upgrade so they made an appointment.3 guys came in took away landline and DSL[they did not ask for this] and put in VOIP. no amount of calls has resolve this. it seems everyone involved is denying any wrong doing. so, congrats to you ATT customer service. they have only been with you 61 years
Our landline is out of service. No dial tone and the phone doesn't ring when called. I checked and there is no dial tone at the service box on the side of the house (the demarcation). I found it very difficult to report the repair issue to AT&T. When 611 is called you are put through various levels of automated nonsense before being routed to the wrong person, generally in the sales department. Finally got through to a human who made a repair appointment 4 days out with a 4 hour window. On the appointed day no one showed up and no one called. Called back to complain and AT&T has no record of either the repair request or service appointment. So I made another appointment, 4 days out and with a 4 hour window. I waited all day and no one from AT&T showed up. Tried to call AT&T, but by then their call center was closed. Today is Saturday, they will reopen on Monday. I will call on Monday and make another appointment. I will wait all day and they will probably not show up again. It's not like they can't find us. Their RT is at the end of my driveway. Meanwhile, we will continue to get billed for the phone service that we don't really have - payment for which they will continue to demand on, or before the due date...
I called to pay my bill. First call use automated service, didn’t work. Second call, talked to billing customer service. I was told amount and it would cost an extra 5.00 to pay with James. I explained automated service was not taking my information. In fact it tried to have me pay someone else’s direct tv account. I only have a wireless account. Was told try again at *611. Tried the automated system tried to add 40.00 for me paying my bill. Called back spoke to Casey she took my payment charged me 5.00. When I asked about my bill I was referred to app. Spoke to Randy supervisor. He was rude, nasty and talked down to me because at this point I had been told 4 different balances not including what the app said, 5 different balances. I tried to tell Randy I had never had another carrier but that was going to change. I have had a car phone before they had cell phone to now a cell from age 16 to current with AT&T. Randy basically said AT&T didn’t care about my loyalty and should leave. Last time I checked AT&T was doing better but still in the forest and not even close to the woods let alone in the clear. I don’t understand why Randy (supervisor) is able to talk like that to anyone! Randy needs a mouth wash and a very long time out, possible long enough he is no longer on AT&Ts payroll!
I am so extremely disheartened with AT&T customer service. I have had several issues in the last two months related to Internet and DIRECTV. I've spoken with countless customer service agents and multiple supervisors who have not not only not helped at all but have also been dishonest and none have returned calls as promised. I've invested at least 15 hours in phone calls. I'm at my wit's end and still have no resolution. I am ready to take legal action if I cannot get a resolution to my billing and contract issues.
ATT U-Verse service went out at approximately 2 AM Saturday, May 12, 2017. Spoke to 3 representatives and 2 supervisors starting at 7 AM who had me do a reboot before telling me it was a problem in my area and would be restored in 2 -4 hours to telling me I would have to wait until Tuesday, May 15 for a repair.
some one called me from at&t but instead of fixing my problem he just wanted to give me a few bucks and that's makes things alright? why do you not fix the problem. then told me he would take phone back but would give the taxes I paid
Our beautiful lawn is DESTROYED from your company (AT&T) digging up my yard to put in new lines and the DEAD SOD and ROCKS that was put in to replace the dug up holes looks like TOTAL CRAP and I AM VERY UPSET. I would like AT&T to put down sod that is actually alive and make it look like it did before my lawn was destroyed!!!!!!! I already cleaned up most of the rocks so the lawn mower doesn't hit them as well as fixed the huge bolts that had springs in them which I had to take off for the bolts to fit level to the ground (nothing like a trip hazard) very dangerous. PLEASE FIX THIS ASAP!!!!!!!!!
You lied multiple times about our bill an the perks you supposedly where letting us have what a joke charging us twice for phones that where supposedly free or we would not have gone this route maybe that's why we havent received a paper bill for 3 months no happy customer here ever wonder why? Even the so called credit cards where nothing as to what you advertised to us amount cut in half per Pam @276 254 9587 she said would return calls an never had please pull taped phone call if you don't believe this !so why am I receiving so much dung from this so called customer based company you can contact me three the snail mail @ Danny Keeley 1480 ward my rd rome has 30161 of you have the gonads to I'll be waiting today is 5/10@8:45pm
your sell man lie to me I have been with you for years time to look for new company
On April13 I made a call to the ATT service department reference my direct tv not working properly. On this date I'm not sure if I spoke to a person or not about getting it fixed. On April 15 I spoke with a person who set up a service call for me for repairs on the 16th. The 16th came and no one showed up advising road conditions were too bad to get here. Personal in the survey department called wanting to know if my tv had been adequately repaired at which time I told the person no one had showed up. This person set up another repair date for April 19. Again no person showed up for the repair. I called the repair service once again asking why. The lady advised that she would have the service supervisor call within the hour. Needless to say no call. I pay 124. dollars a month for a service that I'm not getting. I feel that ATT show prorate my bill for this inconvenience and I will be looking elsewhere for tv service.
I needed to purchase a new cell phone. I'm an HVAC service tech and I'm crawling in and out of attics and crawlspaces all the time. My old Samsung flip phone was a military grade phone and has been through the war. I asked for a rugged phone and was pushed to an $850.00 phone plus a case. I didn't need a smart phone for where I was working, I knew it wasn't going to last. I was offered one flip phone which is a cheap piece of plastic for 63 dollars and change. But, I can buy 6 of them and still save 500.00 dollars over the smart phone which will only last two years anyway. I called tech support to find out how to import my contacts, there isn't anyway to do it. I have to input 239 contacts by hand. He told me I had 14 days unconditional to return the phone so I went back to the store to return it and was informed there is a 45.00 restocking fee on a 63.00 phone. So, I'm keeping it while I go out to bid for a two new phones and carrier, did I mention there are two phones on this plan and carrier. I've been with AT&T for 13 years now, but I guess that doesn't mean a thing. You're only as good as the new money they want you to spend in there store. I now understand why they are rated the worst of all the carriers for customer service.
I am a handicapped seventy year old. I came to this store to pay a final bill for a family member. Three people behind the counter and I have been waiting over 30 minutes and no one is taking my money. This is unacceptable
0n 4/2/ 18 I spoke with an agent regarding a $40.00 charge for a mini genie that a tech left at my home & a $9.00 late charge. advised the agent that I had contacted agents in feb. & mar. 2018 and was told that the non owed $40.00 & 9.00 late charge would be removed. this did not happen. the agent that they were generating the paper work to effect the removal of these charges.also onthis date i advised the agent when I attempted to schedule $153.52 payment due 4/ l7/18 the system was showing a payment for $151.51 was schedule for 4/13/18.the agent advised me she entered and scheduled the $153.52 for 4/7/18. in checking bank account on this date I did not find the that the payment had not been processed. an agent advised me, after inquiry that they were unable to process the schedule payment because my banking information was not available and because of this I would have to pay $5.00 or processing fee and, be charged a $ 9.00 late charge on my next billing I schedule my paymentst to be drafted from my checking on the scheduled due date. when I do this it shows my banking information is stored in the system. the time I have spend on the phone waiting and the thank you for being a valued at&t customer at the closed of the call is not true. I trust that your response to this complaint will make it true.
I have been promised a credit on my account since November of 2017. Its now April 2018 and every time i call, I am told the exact same thing. The rep sees all notations on the account for every month I have called and promises me that the credit will be applied to the next months bill. Today I was transferred to 7 representatives. 7! And they each claimed that they were transferring me to a supervisor to apply the charges. Finally after the 7th rep tried to transfer me, I just hung up! ATT is the worst company I have ever dealt with! Not only will I never do business with them again, I am making it now my personal mission to express in every outlet my dissatisfaction as well as notes of names, dates and recorded conversations I have contacted.
I feel compelled to contact you in support for the young students at Stoneman Douglas school. I would like to ask that you think about being on the "right side of history" and DO THE RIGHT THING and drop your support for the laura Ingraham show. She is a loud mouthed bully and should not be allowed to act in such a manner, without being held accountable. Please, DO THE RIGHT THING. BE ON THE RIGHT SIDE OF HISTORY!
the boatwrights from Oregon
I am a longtime customer of ATT with a family plan that costs us about $4,500 annually. I notice that ATT advertises on Laura Ingraham’s show, and am very upset that she was so cruel to school shooting victim and high school student David Hogg via Twitter. (Her subsequent apology was just to save face and advertising support.) I hope you are very upset by her cruel words too and will stop advertising on her show. I’ll wait to see if you stop endorsing her to decide whether or not I stop using your services. I don’t want to give so much money to a company that supports such cruelty. It makes me feel like, indirectly, I’m supporting her too. Please stop supporting such a mean-spirited person; it’s not in keeping with the spirit of your company.
I purchased a new 6S apple smartphone from AT&T, during my first month the phone was checked and found to have some defects and AT&T filed a warranty claim and replaced the phone, 2 to 3 months later my phone was stolen and then AT&T filed a insurance clam and replaced my phone again, I am now having issues with that replacement phone with missing screws from the charging port and have been told that my phone is not a new phone as I had purchased but a refurbished phone, I made 7 calls in one day trying to have my issue resolved, 4 calls to the techs at call center, 1 call to the billing management, 1 call to technical support, and 1 call to Apple waranty. I am only asking for my phone to be fixed or replaced with another refurbished 6S since I paid and bought in good faith a new 6S from the begining and with all that I went through from the time of purchase AT&T had replaced my new phone to a refurbished phone that I could have bought at a pawn shop for way less money. No one was able to help me with my defected refurbished phone. I am elegiable for a upgrade but find it hard to upgrade with a company who in their good faith sent me a used phone to replace a new phone and now want even help with the repairs of 2 small screws to fix their refurbished phone that they know clearly and without doubt that they shoud step up and resolve this petty issue which could become a major repair for this phone in the future. thank you for your attention with this matter and your time
Signed up the for next program in the middle of the month with when updating my phone. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from ATT cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due. The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed. I called back the next day they told me a claim will be filed and someone would call me.
After two weeks no call, I called them said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter I just figured it was taken care of. Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later no resolution. I got hung up on again!!! Next step will be finding an attorney.
Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian. All said they were having too many technical issues to resolve my problem!
My experiences with AT&T products is fine. i am mad that your people have sprayed expensive plants with orange paint in North Raleigh. I am not buying fiber optic use and have told you so. My computer is with Time Warner and will stay that way. You do not have the right to tear up my yard by digging. It is too hard to grow a yrad here, and I have rare and expensive plants, too.
The least you can do is contact me. If you are digging, You need to let me know so that I can remove the plants and take them to my greenhouse and replant them at a later date. I am thoroughly disgusted. As far as I am concerned, this is vandalism.
First of all, I deal with your AT&T customer service every month. It seems as though your department lacks accountability. Every month my bills are messed up. But recently, I got an email telling me my bill was due- this was in April of $128.15. I made the payment right away. To be exact, my bank paid it on 5/5/2015.
I have been getting threatening emails from AT&T saying my bill is past due, and my services will be discontinued. I spoke to a supervisor yesterday, she informed me this is a past due bill, I said my bill has been paid as soon as I receive them, I explained to her I don't know about any pass due bill. I made the payment yesterday which was a holiday, and you should receive it very soon. I spoke to Emerly Carlson this morning, she was very nasty, telling me if they don't receive the money soon my service will be cancelled.
I can't believe I've been with AT&T for years and now I am treated like a dog. What can be done to fix this issue? I am seriously thinking about going with another company! I also mentioned to your supervisor and Emerly this morning, if I never got a pass due bill, how am I suppose to know there is a past due balance?!?! I am so upset that I don't know if I'll use AT&T ever again!
My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!
I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line. I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.
Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.
They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.
I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would still have to pay for 2 separate accounts for 2 months and I had a melt down. so I was mislead in multiple directions and after being a customer for many years I was greatly disappointed. Now I know for sure when this contract is up I will switch my plans to another company, bc I don't like being mislead.
We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase. My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran. You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.
3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".
Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.
I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.
At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.
I switched to ATT from Verizon because I did not have service at my home from Verizon. The ATT representative said with ATT I would have wireless service at my home. I recorded this conversation and in reality I do not have service. The only reason I switched is because ATT told me I would. I have called Customer service and they said there is a device I can buy to give me service. The ATT store personal were I live said they should give that to me. Why should I buy this device when ATT said I have service and do not. Yes I can afford the device, but it is the principle of the thing. Give me the service I signed up for and you said I would have. I have been a satisfied U verse customer but am not satisfied with ATT not doing right by what is told me. I appreciate your consideration in this matter.
We moved from our location in Prestonsburg, KY to Betsy Layne, KY. AT&T does not service this area. We would have kept AT&T if possible. We had to go with a different carrier and had our phone number ported to new number. I paid what I thought was our last phone bill and then began getting calls from a collection agency. When I filed an appeal with AT&T, they did a credit for part of the balance. That left a total of $495. We were still unhappy, feeling we should not be charged a early termination fee.
I tried the appeal again and got a reply that it had already been filed and turn down. When one of our other businesses came due to renew, we gave a stipulation that before renewal this $495.00 needed to be taken off. Just got a call that they are still unwilling to do so. So, AT&T will be losing our other business, Highland Theatre Corp and several restaurant business owned by the same owner. We have businesses in Prestonsburg, Pikeville, Martin and Paintsville, KY. of which all have AT&T phone service, but be assured with those contract come up for renewal we will NOT renew with AT&T. Our biggest account to be cancelled.
I have changed my account three times in the last mo and each time a day later my account goes back to the original order. I am trying to get my payment down. I am a senior citizen. When I SPOKE with a supervisor on Saturday, they stated someone in my home was changing the account bank. No one is changing anything!! His attitude with horrible on Sat... accusing me of changing it back..AT&T is the worse company I have ever done business with. This is just one incident the payment issues is another huge issue....taking the bill out two weeks early and on. I AM NOT HAPPY AT ALL.
Around mid-November, 2014, Deviney Construction Co. (an AT&T subcontractor) did some underground cable work in front of my house located in Fayette, MS. They made deep tire tracks, displace the sod and left a sizeable hole in the front yard. While the area in question is a part of the City's right-a-way, it is maintained by me as the homeowner. I asked the Deviney crew if they were going to restore the lawn and they agreed they would. On an earlier work project they had re-sodded and returned the lawn to its original condition. This time that was not done.
To date, I have repeatedly contacted AT&T regarding this issue. Ms. Mylissa Nevels of your Brookhaven office has sent Chris Nelson and Derrick Manuel to the site to investigate and take pictures. The matter is well documented, but no corrective action has been taken. I am a loyal AT&T customer, and I feel less than valued. Curb appeal is of value to me. Please address my concern immediately. I have informed the Mayor of my dilemma. I look forward to your response.
I just had the worst customer service experience of my life. AT&T has the worst automated phone system I've ever used. I want a call back from a customer service manager ASAP. We are a new commercial customer. We have had nothing but problems, from before we were even open. Because of a clerical error, our bill was mailed to the wrong address. Consequently, we missed a payment. Our service was interrupted. We discovered this at 10:00 AM. We made a payment quickly. It is 3:20 PM and our service is still not back up.
In the computer age we live in it should take a couple of computer key strokes to get us back up and running. Any delays in the process are, I'm sure, built in by at and t to punish customers who don't pay on time. What about the customer who has a problem because of an error on your part. Your collections department is horrible and I'm beginning to think AT&T is horrible. I think I'll be making that opinion public, in every way I can from now on. I spoke to a manager named J Moore in collections this morning, and she was especially unhelpful. I tried your automated repair line, and it keeps hanging up on me. Terrible service, just terrible. I expect a return call from somebody with some authority ASAP.
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.
Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
I joined AT&T last April based on a promotion for the iPhone, buy one get one free promotion. Based on this I opened 4 lines. The BOGO promotion was supposed to go into effect after 45 days. It never happened. I have made over 12-15 calls to ATT since May/June trying to get this resolved. I was told it takes 2-3 months for the BOGO to go into effect. Again, not what I was told when I joined. After 3 months still no BOGO. I have called, I have spoken to multiple supervisors, I have had multiple tickets opened, all with no resolution.
I am being told today that a ticket that was opened on 8/22 as urgent is still not resolved. I am also being told today 9/7/16, that it clearly indicates that the BOGO should have gone into effect for me, but it was put in incorrectly?? After 3-4 months of me paying over $300/month, this can't be resolved? I am also writing a complaint letter to corporate headquarters with a more formal complaint, including names of the repa sand supervisors I have spoken with. I have had cell phones for 20 years and this is the worst customer service I have ever experienced. I would never recommend ATT to anyone.
I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.
We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to make sure we would still be able to get the MLB Xtra Inning Package with AT&T Uverse. The rep at the store said “absolutely” you will and the Gift Card you will receive will make up for the money you lost with already purchasing it with Comcast. It was 189.00 for the package and if I remember correctly the Gift Card was for 200.
So we agreed to switch and were told that after they install your service, you can call to order the MLP Xtra Innings Package. Well, AT&T Uverse doesn’t carry that package we found out when we called to order about 2 weeks later. We had already canceled Comcast, turned in all of our equipment, lost our money we had paid for the package with Comcast and your service tech ripped out all of the Comcast lines to our TV’s. We have 5 TV’s with cable boxes. The only thing we got after we called to complain was, we are sorry you were misinformed, this happens a lot when customers purchase services in the stores.
2 months ago I called to talk to someone about getting another Promo, because our year was up and our bill would go up over 100.00 a month. I either wanted to dropped some services/channels or get another promo so our bill would be about the same. Comcast did that for us every time our year or 2 year agreement was up without hesitation. I was told at that time, that they couldn’t offer a new promo, but would continue the same one we had for 6 months and to call back in December.
Last month I received our bill and they did not extend the promo, our promo was over and our bill was way more than expected. So of course I call to find out, tell them I need to drop some services and ask why I was told the promo would be extended for 6 months. The rep saw the comments on my account and apologized, he wasn’t sure why it wasn’t applied, but told me he was able to adjust the bill and told me how much to send for payment to make the Uverse account current.
I don’t remember the exact amount, but I think I paid 196.00 for that month. At that time he said if you combine your Mobile bill and Uverse bill it will save you 30.00 a month, so I agreed to do that. He also came back on the phone and said “I have found another savings for you, if you change your mobile plan to unlimited data and it will save you another 30.00 a month”. To that I asked, that’s funny last year you had us change from unlimited to our current plan to save money. He said it’s a promo that we are offering at the moment. I said my only concern is that with the unlimited we can’t use our phones as ‘Hotspots” and that is the main reason we went from the unlimited last year to our current plan.
He told me that we still have the ability to use the hotspot on the phone. Well, that is not the case, because the first time we went to use it, it was not available. We called to complain and of course were told, we are sorry you were misinformed. So we opted to switch back to a plan that allows us to use our hotspot. He also told me that AT&T was “giving” me a tablet and I would not incur any costs associated with this. I asked him what is the catch? He said nothing, it was a gift and it would not cost me anything per month. It would just be added to our data plan. I got an email saying this would not ship until I accepted the terms and conditions, which I NEVER DID. It showed up a few days later, I opened it, turned it on and played with it for a few minutes and it has sat on a shelf since.
Yesterday I opened a bill for $588.62, you have to understand this was shocking to say the least, it said I had a past due amount of $233.22, which I now understand is because we combined our bills and not only am I paying for last month mobile service, I have to pay ahead for next month’s mobile service. Which was never explained to me, but I understand. This needs to be explained to customers, they are basically paying for 2 months on the first bill, and this is tough for most people who are on a budget. The upsetting part about this bill is I am being charged a monthly fee for this “tablet” and the phone number associated with it. I was never told it had a phone number, I don’t want nor do I need another phone number.
I was also told yesterday when I called that there is nothing they can do (Theresa from the WV office) because I accepted the terms and conditions on 8/4/16, which I did not, I specifically refused to do it until I saw the first bill and was convinced that everything I was being told was the truth. There was never any mention of this tablet being on a “2 year contract” when I was “given” it. Makes sense, because I would have questioned a contract, when I was told it would cost me nothing per month. I did not accept the conditions, and neither did anyone else in my household. I would like to turn this tablet into a store and have this taken off our account.
I can understand being “misinformed” maybe once by your customer service reps, but this has been multiple times over a 14 month period. I have spent hours on the phone trying to get these issues resolved and now I have to somehow come up with 588.62 when I usually pay about 390.00 a month for our services.
I have also requested a call back from a supervisor and the representative that “GAVE” me the tablet and that has not happened yet. I know you are a multibillion dollar company that I hope takes pride in your honest employees. Well either we are extremely unlucky that we got 3 of your “dishonest employees” or you have some serious customer service issue. When I call it says that the conversation is recorded, I would like someone to listen to that conversation from last month with the employee that changed us to unlimited date and assured us that we would be able to use our hotspot and about giving me the tablet that “would cost me nothing per month”. See how dishonest he was, “just to get a sale”.
Looking for a resolution in a timely manner. I am sending this complaint into the corporate offices today.
I was on the phone for an hour trying to add a service to my mother's land line phone. I called the number on their website for New Hampshire customers and I was told I was calling for South East customers. In all I was told to call 5 different numbers (some of them the same ones I already called). The last time I asked to speak to a manager but was put on hold for another department. I finally hung up. Changing over to Fairpoint. Everyone I talked to (but 2 people) had accents and were very hard to understand. I have never had such a problem in my life as this.
I am done with this company it has the absolute worst service and absolutely no help when needed. I used to love this company but as of now I give you a negative 20 stars.
I noticed that my back gate was open and went outside to close the gate. At that time I saw a MAN ENTERING MY BACKYARD! I asked, "who are you?" He did not respond and I ask again. His response was, I don't have to tell you anything! He finally told me he was fixing a phone line. I asked him why was I not informed as I had been in the past. Once again, he told me he did not need tell me anything. In the past, when AT&T company works in my backyard, they have left a tag on my door to inform me that At&T would be working on my property. This was upsetting because I live alone. This was a serious safety issue for me.
I closed my business in mid October and when I canceled my service with AT&T we put in an order for an intercept number to be put into place so that my customers would know how to get a hold of us. This was all suppose to be in place by October 26th. I have made a total of 6 phone calls to AT&T to get this started and each time I am given a new conformation number and told that an order will be placed and it should take about 6 days. Once I was told it would take 4 hours. Tell me, why would a new order need to be placed with each phone call? The order was started why is no one taking care of it? I am in Illinois and I am losing business because you are not doing what you told me you could do. Believe me...EVERY SINGLE CLIENT that does find me or my stylist DOES hear what a lousy job AT&T is doing!
My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.
AT&T fees for TV, phone, and internet are out of this world, The worse thing is that they are an American Co. and they have just moved their customer services out of the country. When you call or email AT&T for any service, you are connected to the Philippines, and you can no longer speak to anyone in the US. How many jobs did they cut in the US? They should be helping build US jobs, and they are sending them out of the country. I will not support this anymore and will be switching my phone service to another company like Verizon or T-Mobile.
I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!
WHEN I WENT TO RENEW MY COMTRACT I HAD ONE OF THE WORST EXPERENCES I HAVE EVER HAD TO DEAL WITH IN MY 61 YEARS. I went to the local store explaining that I wanted to renew 4 of my 6 contracts as the were expiring in under two months... was told I could do this BUT I could save money doing the NEXT program RIGHT!!! I did not fully understand this program I and tried to explain this to the sales man but of course he just kept saying this was better . I ended up getting 1 blackberry which will cost me over $499.99 @ 15.00 a month over 30 months (that's almost 3 years ) more than it would have on a 2 year contract with the phone costing .99, 2 other phones for 199.99 at $8.99 over 24 months this does not include the monthly charge and taxes on each phone.
Not only is it costing me more but I received a different phone than I wanted. They gave me a TO-GO PHONE.. I told them that I do not text or want a smart phone but a simple flip phone with a camera as I have problems hanging on to a phone with arthritis and drop my phone. The one they gave me I just found out has not camera!! This phone cost me $5.00 a month for over 18 months RIP OFF RIGHT I tried to return it with in 5 days informed it would cost $40.00 restocking fee and I then I would be charged this and have no phone. Now I have a phone without camera and a phone with a small screen small numbers. Of course calling AT&T does not help because the 15 day grace has now expired ( nice rule right) I wish we had a different cell phone company besides AT&T or Verizon out here in South Dakota.
I have been dealing with AT&T for months trying to get a credit on my company's DSL line and it has yet to appear on my bill. We are now moving (to a place with better internet service) and have transferred the service to the landlord and they are charging me a $120 early termination fee. They have the worst customer service policies and it seems no one can issue a credit the same day on the account. They are operating in the dark ages!
Ever since I have been with AT&T I never know what my bill is going to be. It has ranged from $27 to over $200 a month. I am supposed to have basic phone for about $16 and high speed internet special for $19.95. I was told my bill would be $36.44 per month.
After I kept calling someone decided to lower my internet speed to as slow as it would go. After calling I got someone who told me I should have the high speed internet for $19.95, so she set it back. Then I get a letter on May 4, 2015 that said my high speed would be $34.00. My total bill was only to be $36.44.
Does anyone know what they are doing at AT&T?? Each time you call customer service you get a different price for Phone and internet. I got this special deal back in November 2014 for one year, but have never got the special price I was quoted. I'm sorry I don't have another choice at this time, but when I do I will leave it with AT&T.
My bill went from the end of the month in December. I agreed to U-Verse, then it went to the 14th of January. Now it is saying it is due on the 10th? There has only been two months with 31 days since then. I am being scammed by AT&T crooks. I was told by Rosanna when I spoke with her on Dec. 19th. that my bill would be no more than $130 a month with taxes. Rosanna called me on Dec. 20th from a 702 area code to make sure AT&T was doing what we agreed upon in order for me to accept and agree to our contract. A 40" television was offered. I didn't receive a television.
The contract was supposed to include me being hooked into the U-Verse lines, and I wasn't until near Feb 2015. I have had old Lead lines at the back of my house for 5 years. Lead is degraded Uranium. Every time it would rain my phone would go out. This happened so much, there were time I didn't even call because so many thugs would come to my home and spend multiple hours at my residence looking at the box on the back of my house, and it was always the same thing, the old lead lines. Creeping my bill earlier and earlier each month will cause me to have to pay an extra bill in two years. YOU ARE TRYING TO ROB ME!!!!!!!!!!!!!!!!! YOU HAVE LIED TO ME, AND CHEATED ME!!!!! YOU HAVE GIVEN ME HORRIBLE SERVICE FOR YEARS!!!!!!!!!
I closed my AT&T account on January 31, 20015, witnessed on that date by 4 persons. AT&T is still billing me more than I originally was billed every month since I closed my account. One month it was over $300.00!!!! Every month on the 2nd I am billed by you taking my money from a bank account. I finally had to close my account. I am 81 years old and have a fixed income. I have to borrow for gas and other items as you take all of my extra money from an account that was closed back on January 31, 2015. Give me back my money.
Now you have started to charge me an additional bill for my phone; no account number visible, verified by a customer supervisor. I DO NOT HAVE AN AAT&T ACCOUNT. I HAVE COX. I WANT AN IMMEDIATE REFUND FOR ALL THE CHARAGES YOU TOOK FROM ME WITHOUT MY PERMISSON. ELDER FRAUD IS JUST AROUND THE CORNER ALONG WIWTH ELDERBUSE AS I AM DEVISTATED, DEPRESSED AND ETC. BECAUSE YOU ARE TAKING ALL MY MONEY AND I HAVE A CLOSED ACCOUNT WITH YOU. Immediate action needs to be taken NOW.
We noticed a charge to our home line for long distance. Since our plan with AT&T was for unlimited free long distance, this was naturally a cause for concern. We called the customer service line and they looked into it, explaining that we were "slammed". "Slamming" is basically a scam where one company calls AT&T (and I presume other carriers as well) and tells them that you have authorized the new long distance carrier. AT&T says "Okay!" and starts incorporating their charges into you AT&T bill. That's it. No phone call, email, text, carrier pigeon, smoke signal; nothing to the customer from AT&T asking if you did indeed authorize there change.
When I call AT&T, I have to answer 57 questions to get a customer service rep to agree that I am the person on the account. But they just take "company XYZ" at their word? And why in the world would I switch from free long to distance to paying for long distance? Anyway, multiple phone calls to the customer service line, dealing with multiple people, all who have said that it was indeed fraudulent, will be taken care of, and that it wouldn't affect my services. That was December. This is almost May. Since then we have had our internet service suspended every month when the new bill posts. Suspended for non-payment. Non-payment for a fraudulent amount. Each phone call results in a long wait, a long discussion, and MORE assurances that it will be taken care of. Assurances that all they're waiting for is "company XYZ" to reverse the charges. Does that make any sense?!?
Now my internet is completely suspended, until we pay the outstanding balance. The FRAUDULENT outstanding balance. This is after months of paying our bill, our legitimate charges, and having internet restored in 24-48 hours. Now, I'm being told that we have to pay the entire amount, and that the money will be refunded to me when the discrepancy clears. Right... In supposed to take them at their word after months of fighting with this. And just fork over $300 dollars, which, if I get back will probably be in the form of a bill credit, instead a cash refund.
I would switch carriers, but I live in an area where I need a land line due to spotty cell service, and they are my ONLY option for internet, other than satellite. I just want this cleared up and some acknowledgement for the insane difficulty it has taken thus far!
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks email@example.com
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
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