AT&T Complaints Continued... (Page 8)941+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
been trying to get my phone number from a previous carrier switched to AT&T. I have been told several different things on transferring the number. one person tells me they have sent in a request for the number several time and when i call the old carrier, they say they didn't get the request. on Friday [nov. 3] AT&T sent another request for the number and told me to go ahead and cancel the number. today i called to see why my phone is still not working and was told i wasn't suppose to cancel the service with the old carrier. this has been going on since nov. 29. all i get is the run around. once again i am on the phone with AT&T trying to get this mess straightened out.
To whom it may concern,
Hello, my name is Krishna, and I have been your customer for quite a few years. I am do frustrated with this issue that is not getting resolved. I have spoken to many customer representatives yet not getting any where. About a month and a half back I had called to inquire on billing issues and I also dropped a question on paperless billing since the recording kept advertising while I was on hold. I had no intention of going paperless but asked can a person have access to all the bills for all 12 months of the year? Her respond was "six months". So that was the end of it because I like to keep my bills for a year, just incase if I might need it. I must tell you she was very helpful, she even helped me to with the plan, we had increased minutes since my husband kept going over the limit. Next day I followed my instincts and called back to make sure there were no changes except the plan that I had chosen. This time it was a guy, he texted me four digit code and made me repeat to it to ensure the security. After that I stopped receiving bills, not to mention my bill was so high, yet I paid it and he informed me that I had gone paperless thus I explained it him and told him that I never gave permission. He promised me that he changed it back and he would mail me the bill. I was told it would take 5-7 days to receive it and would not charge for it. Since than I have called informing that I still have not received the bill. Tonight I finally spoke to a supervisor, Rocky Trevino id # RT391D. I also taped the conversation, which he was informed about it. I told him my dilemma with not receiving bills. He said he would open up a case to investigate why I am not receiving bills. He said "I should set up an payment arrangement to keep it from getting my service disrupted". This is very disturbing, my account has always been current, my due date(per rocky) is the 25th of December. I still have not received my bill and he wants me to pay it? If not then the service would be disconnected? I am sure there are better, efficient ways to help customers. In seven years I have had three experiences of bad customer service. So to say, majority of time, they have been very professional and helpful. At this point, I am litteraly feeling being conned and taken advantage of .
A person must look at customers's history and know and show how valuable the customers are with resolving one's problems and concerns properly.
I would like to get this resolved ASAP, today is the dec 20,12 and my bill is due on the 25th yet not bill to review. So please guide respond to my email or call at (570)656-1083. I do not want to take legal action unless I am left with no choice. Ido not believe in law suites, however I will if this is not resolved promptly in an efficient manner. Thank you and have a Happy Christmas.
Ordered U-Verse and schedule installation between 8 and 12 on April 4, 2013 the tech never showed or called. Contacted various ATT numbers and got someone from India the majority of the time. Called everyday and was shuttled around for hours each time with no appreciable results. ATT shut off my DSL and would not try to turn it on so was without internet for a week. Talked to a couple English speakers and was told I would have U=Verse on such and such a date, never happened. The last I talked to a tech was to find out u=verse would be installed April 10 this time the tech came out. On Monday April 8 was called by tech support and the A--hole told me he would call after the install time to verify installation and supply an offer to compensate for the trouble I was put through. He has yet to call but really didn't expect it. If it were possible to get another provider out here in the boondocks I would tell ATT to stuff it. Their customer service is non existant and the techs say thing they have no intent on following through on. These phone techs put you on hold for 20,30, 45 minutes while they go visit or something because they come back on with the same crap. ATT should be forced to provide a months free service for every day a situation is not rectified. And on top of all this crap I had to put up with U-Verse sucks it is slower than the DSL I had. What a waste. I hate ATT and will never recommend ATT products to anyone.
When AT&T took over US Cellular in 2006, I woke up in the morning and my service had been switched. This was done without me signing any contracts with you or any notice. Then, you stated that I would have a "similar" plan with you like I held with Us Cellular...that was a lie. Believing and trusting AT&T, I kept your service.
When I got my bill, I flipped! My 3,000 + minutes were chiseled down to 300 minutes, of course I went over the limit without knowing it. When I called you, each person was very rude. I changed to Verizon and am still with them.
For seven years I have been continuously harassed, while I was a single mother and now retired, taking care of my 89 and 88 year parents. The people you have ruthlessly and wrongly turned my information over to, have to this day, called me as many as 7 times in a row almost every day.
I need my phone line open for emergencies. Yes, I could have been bullied into paying the bill, but you committed the deception thus making it "really the principal" of the thing.
I would appreciate you taking care of your responsibility of placing me in this situation. If not, since I am retired, I do have the time to go to a lawyer. I still have the paper work for this.
Sharon E. Johnson
We bought a iphone 4 with a upgrade for $99 as a christmas gift for our daughter and gave to her early due to her phone crashed. we activated it and 3 days later it was stolen. we contacted AT&T as well as Apple and we were told we could do nothing about it. we were told we had to purchase another one for $550 if we wanted a new one. even with the technoligy they have it is not able to be located. when apple was notified we were told they dont support the customer just the product and there was nothing they could do.
When AT&T was notified they said it was out of there hands because it was an apple product and apple doesnt care about there customers just the product. so i guess our complaint is that there is no such thing as CUSTOMER care at AT&T or Apple. we are switching companies as well as product. with HTC being as good as or better than apple and better customer care.
I signed up for paperless billing and never received information on the $10 reward that i should have received. I called customer service to check on it and it turned into a 42 minute call with 8 transfers to different departments. How difficult is it to let your customer know that their $10 reward card will be send or credit to their account will be applied. This was a waste of my time and energy, i am so disappointed with the way ATT&T handle their complaints. No where on their web site does it offer you to send a complaint in, better yet just to talk to a customer service rep is almost impossible. It took me 5 minutes and several clicks before i could even find the number. I have been with AT&T for 10 years and expect more from them. Customer service is obviously not a priority!
1.store would not answer questions on cell phone.my phone died and had to buy one.isaid no extra charges.other manager is not there there are charges.no instructions on how to use phone.no access to computer to get info.i get charged for hitting i cons that i never wanted.hate the phone and hate the service in the store.i spent my breaks and lunch hour on the phone with att and no anwers. 2. sons two month phone's batter is defective. store said they could not do naything.that suck. we have two phones that work horrible and were told it would be $35 to bring them back. isn't the customer to get a phone that works when you pay all this money. and 3. people are getting the hd channels free. i called and i was told that i was not a preferred customer to get that free. ok. i have been using at and t for year and years. and years and years. i thought i was a preferred customer. i am not getting any help on the phone or at the store. are you going to help me.
I was out of town and returned to find my ATT modem and internet account not working. Called into ATT and they told me I needed a new modem. I purchased an ATT compatible modem from Radio Shack for $109.36. I tried to install it to no avail so called into ATT. An agent tried to helpe me install it and finally told me to get an agent with more expertise I would have to pay $50 and $15 per month to get support for it. I then went to ATT store and bought an ATT modem. I tried to install alone but called in and an agent helped me get it installed and onto the internet. I tried to log on again and was not successful but a not to contact ATT came up. I could not call them until 7 AM the next day (today) and an agent said there was a block on my account - that dept did not open until 8 AM. I was finally told my account was past due but I had paid $77.14 on 10/;5/12 at but they had no record. I paid another $77.14 today to get it back on. when I got on the internet to pay my cell phone and other bills I found that I paid $77.21 on the 15th also.....ATT HAD CREDITED IT TO MY CELL PHONE BILL OF $154.35!!! I had spoken to a chick in the Phillapines the second time. My cell phone is not due until the 23rd!!!!! I spent over 8 hours because of ATTs error and received no compensation or apology. Why do we put up with such treatment?
I started New-Service with AT&T and ordered Samsung Galaxy S3 Refurbished device. I found some technical problem in the device and went to couple of AT&T Stores to find the resolution. I was told like you can refund or exchange this device since it's under 14-days.
I called Premier Support since I bought this device online (under premier). After several conversation with them, they were ready to exchange the device and asked me to pay Full Amount for new device and as soon as I will send back the existing device they will credit back the difference amount. I follow the instruction of Premier support executive, made the full payment & returned the existing device.
I tracked the device using the tracking number given to me and called AT&T again when I saw that the device has been reached. I asked for the difference amount and asked me to wait for 48 hours. I have been calling them continuously since then but not resolution. Now I am in 2 years contract with them and also paid amount of both devices.
I called to get my e-mail unlocked...after several persons explaining I was sent a few text numbers, could not get any to work. I was told to go to the ATT store and they would unlock it....take a couple of ID's. I did that and the young lady who waited on us tried but could not unlock it either.....I am being mailed an ID...this is crazy since you have the account and more. I have tried 3 ID's and the security questions and all are wrong ....I am upset as it has been several days and now I have to wait longer for the mail....if this does not fix the problem we will be looking into another service....
We are here 5 months and every time we come back to our home I have some kind of problem with ATT. We are bundled and I see no reason for this.
I have been text questions for service and called. That is not necessary,just fix the problem. Don't call or text.
Thank you for your time.
P.S. If not for the young lady in the ATT store service would be changed as of today....she was very kind...and said she would help when I got the mail ID if I needed her.
I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered about 5$ but the speed was so slow that I ended the service after 2 mnths thinking that I am free to leave at&t. After a month they charged me 138.59$ as pending fee with no details. I called customer care. I was on phone for about 2 hrs and they were transferring me here and there and they were so dumb to answer any question. In the end I paid it. Now after 3 months they charged me 80$ again. Am I so free to call them again and again but I called again as I did not want to pay again without knowing what I am paying for. I was on phone again for about 1.30hr and they kept me transferring again and again. They have hired the dumbest people. Then I called after 2 days again and thank god someone told me the reason why I was charged 80$. She said it was early termination fee for internet I used to have 3months back. Wow that was a big surprise to me. I told there was no contract but she said there was. Whom to believe?? The very first customer care person or this one. So I have put the case under investigation. Either they are big cheaters who lie to you to put you in a contract or the customer care representatives are uneducated, dumb people.
My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told they would try to fix it but didn't get the U-verse service to work till this day. Jan. 5th, 2013
Today (December 28) is the thirteenth day I have been waiting for AT&T to "port" my number from Suddenlink orÂ Sprint. I was an AT&T customer for five years and became very dissatisfied with the cost of their service. When I tried to switch on December 15 to Suddenlink, I could not switch because of my alarm system. Suddenlink released my original telephone number on December 16. Since then I have talked to several dozen AT&T representatives.
Two have sent me to bogus numbers, one a health service and one a disconnected number. Almost all of them have sent me to another part of AT&T, which then sends me back to customer service and makes me wait through the recorded list of services. An AT&T technician came to my home, assured me the porting of the number could be done "in a few minutes" and then departed surreptitiously without doing anything or telling me what he had done. I had no telephone service for seven days but then finally got a "temporary" number.
I am supposed to get my original number back on Thursday, December 29. I had good reason to leave AT&T, and if I ever get my original telephone number back, I will leave them again. Incredibly bad service!!!
I called ATT advanced tech support because I thought I was having a Virus problem, and said I should purchase the Advance Tech for $15.00 per month in order for them to help me, I spent over 4 hours with them entering my laptop and cleaning it which I didn't request. When they were through the Virus problem was cleared up, I thought, but my computer was really messed up, fonts were a mess, and numerous items I had such as Bookmarks, Mail, were gone. But the messed up fonts were the worst problem, it felt like it had fraud written all over it. I called them back and spent another hour trying to make some corrections, but they were unable to do anything.
After talking with them being convinced I needed the Advance Tech support contract, etc. I found I needed only to do a restore and when I did everyting was fine. I am now considering dropping ATT, for Cell phone, Internet Service, and land line. If I have to pay $150 to cancel the Advance Tech contract, I will have to do it, but these Techs are not ever going into my computer again. They totally messed it up and I had to fix the problems I had myself, they did nothing but mess up everything. I have been with ATT for ages, but they will not screw up my computer again! This is a total advanced tech support scam!
I March right after getting out of the hospital, I was having issues with my phone. I was in fear of heart attack and being with out a phone. I went to the at&t store to see what they can do, I was told I had to take the phone to the apple store or wait to get phone through the mail. I couldn't wait, mgr said he would see what he could do. I had 2 myths to go before upgrade. He could and explained to someone the importance of a working phone. After all the b.s I went through, he got me an approval for a new phone. NO ONE SAID IT WAS AN UPGRADE NOR A NEW 2 YEAR CONTRACT!!! I call and find out, it was approved for a new upgrade EARLIER than allowed. Then when I call and ask for the Mgr, he was the rudest fuck..... I would have gotten a pay n go phoname had I known this bullshit would have been pulled. I don't work, I am so angry, Better Business B and chamber of Commerce! And I will post this on FB. Disgusting the way I was treated and how this was handled. I will contact my lawyer. Shame on you
I'am filing this complaint due to AT&T Being either unreliable and completely inept as to the problems of replacing a phone i purchased through their company , i had a palm phone which i was trying to get the product replaced and have been met with a stone door as to doing so , now my phone is completely dead and i'm looking at spending extra money to get another phone when the product was clearly a faulty hand set and when trying to get help in dealing with it nobody could help let alone customer service or even the store branch where it was purchased , now i have no phone and very little money to do this and should i do so it will take awy from my family holiday season ...
Thank You , Sincerely Andrea C. Reynolds
After Hurricane Sandy, ATT claimed my husband was Internationally calling/texting, however he never left the states. ATT would not show us proof of these claims and billed us for over $300 charges. I continued to fight with ATT over our international charges and they kept telling me there was nothing they could do since the system showed us international.
I was not international, I was at home with no power or cell service. We left ATT in Feb due to these charges. They billed us with cancellation fees, entire Feb bill (even though we didnt have them) and international charges. They processed our credit card without our consent. I will never use ATT again. They are trying to gain money back after Hurricane Sandy.. Horrible customer service.
Just wanted to let you know an issue that was going on for 3 month with your company and about your employees who not helped me resolve an issue with. Every time I call and they listen to my problems and promised me everything will be done and no calls backs from each of the previous people who promised to help me and call me back the next day,ather from the mangers and supervises.
I had to windup calling back myself each time with hours of holding on and never getting my situation resolved.
. I spent a total of approx. 100 hours on the telephone in 3 month with promises that were not kept... People always call to complain about service but I must write to tell you that Iâm went to the hospital twice because the way of AT&T doesnât care about the customers
. If you would like to contact me with regard to this whole experience please feel free to contact me. at 848-565-5527
I ordered a Samsung Galaxy Note phone from one of the representatives of At&t. It occurred to me on 12/19/2012 when I was getting ready to upgrade my phone I realized that the representative ordered the wrong phone that I ordered for my husband (Samsung Galaxy Note). When I wanted to get the situation taking care of At&T could not assist me because the phones was in processing to be shipped.
This ocurrence was not my fault! The Samsung Galaxy Note was for my husband's anniversary gift. In short I will have wait for the wrong phone to come ruining my anniversary gift for my husband. There should be some type compensation for ruining my anniversary!
For being a telecommunicatikons company, AT&T has one of the worst customer service departments I have ever dealt with. First one must hold on the phone for a good 20 minutes before reaching someone to speak with, then it is usually the wrong person or someone who lacks any sensible knowledge of the guestion being asked. When a person finally reaches the right department it takes a good hour to get any order changed. I recently attempted to upgrade my cell phone service. In ther process I discoverred that after being a customer of A T & T Uverse and Wireless Phones, the
wireless phone department showed me living somewhere in Shaumburg and the next time I called I was living In Independence Ohio. I life in Lisle, Illinois. The first time it took over an hour to do the necessary paper work to upgrade my phones to the I phones. Upon completion, I was told I would receive the phones the fallowing day, One week later after I did not receive the phones I phoned again and again waited endlessly to get throujh. When I finally recached the correct person I was told that I was supposed to go to my e-mail to accept the terms. No one told me that on my first call and I don't look at my e-mails regularly. After we finally get that straigtened out I asked the individual how I could make a complaint about the service. She told me I had to go to an AT &T store in Independence, OHio to file the complaint. I told here that made no sense because I lived in Lisle Illinois. She checked your records and they showed I lived in Ohio, I again worked with her to get everything corrected. I then went to an AT & T store to file a complaint and they had no idea what they were supposed to do. They callled AT & T customer service only to get the same run around for about an hour with nothing to show for it. I then fround this on line.
IF AT&T DOES NOT GET YOUR TELECPHONE COMMUNICATION DEPARTMENTS IN ORDER YOU ARE GOING TO LOOSE MANY CUSTOMERS. I ALREADY KNOW OF AT LEAST TWO THAT HAVE LEFT AT&T AND I AM VERY MUCH ON THE VERGE OF DOING THE SAME.
We have been having problems since we moved to our present location. The tv keeps freezing and when trying to record ar watch recorded program says DVr not working. The tv will stop and give list of trouble shooting suggestions. We have called and are just told to reboot.
We have rebooted this junk more times than I can count. It seems that this is happening on the main tv as the others don't have the same problem. We have been told this was impossible. The cost of this service is not low and for what we spend this problem should never exist. It took several months to get our billing straight after we moved also.
Talking to many other AT&T customers this is happening widespread. Please please do something to resolve this issue.
It's about AT&T--of course...the company with THE worst "customer service" in the world. I just spent two hours on the phone with two different techs (escalated up to a level 2), trying to solve a problem with not getting email from a business client that I've routinely received email from--four emails I was expecting didn't even make it to the AT&T server, and I'd already investigated with the client to be sure the problem wasn't on their end. First, AT&T tried to tell me it was my fault: rule #1 in their training manual must say "always try to blame the customer" because I was using the wrong version of Outlook.
Then they wanted to take remote control of my computer to troubleshoot--I refused, not only because the problem isn't on my computer, it's on their server, but also because I don't want them to screw anything up on my computer, which they almost always do. Then I asked for a level 2 tech, who tried the same routine. I then asked if she could check the sender's email address to see if AT&T had somehow blocked it. She said no, that AT&T couldn't block sender addresses....and backed off that claim when I asked how AT&T blocked spam-sender addresses (which they do, but not well at all, witness the 100+ daily spams I'm getting this week).
The coup de grace was when I had to tell HER that sbcglobal.net runs on the Yahoo platform....and this is a tech, let alone a level 2 tech??? I'm now going to drop my last account with AT&T...they don't care a whit about their customers, and never have. Thank God it looks as if their T-Mobile acquisition isn't going to go through, AND that it will cost them a bundle to get out of it....which of course they will pass along to anyone stupid enough to continue to use their "services."
I moved from Canton Ohio to Mt Pleasant S.C. I had wireless internet and phone I this wanted what I have in Canton,Ohio. I did not ask for a new equipment. I should not need to pay will $199.99.
They told me then you this move your service there will not be a charge.
They lie to me!!!!! ,
I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in
Whoever does your commercials is horrible at their job. Where did you get all the ugly kids? I work at a bar and my customers ask me to change the channel or mute when your commercials come on. Thats pretty sad. Make some better commercials the kids are very annoying and not even cute!!!!
I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
phone broke..called 611 for time eligable for upgrade. They were very understanding and said I could take it in to a local AT&T store and she (missy) would send a note to the affect that we were ok to upgrade early When we arrived at teh EPPs Bridge , Athens, GA AT&T the manager (Amy) said we could not upgrade because we had already upgraded 2 lines in May (not true) My daughter had upgraded her phone with my upgrade 2 years age and when she went back they used my number again (by mistake) then went in to change it (we have the paperwork) Amy said they had a signed contract with 2 lines...Not true! Amy rolled her eyes at me and said well, maybe if you had 5 or 6 lines with AT&T, they might consider it along with other factors but they cant now so after being treated terrible by Amy, we went to the AT&T store where my daughter actually upgraded her phone and they said that it was their fault They called customer service and after 1 hour and 10 minutes they told her...sorry, they could not upgrade my contradct until December 2013. This will be 3 years since my last upgrade. Even thought it was "their" fault and they assumed responsibility..customer service said no. I don't understand... I have been a customer with AT&T for over 12 years and am very dissapointed!
On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.
On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.
I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.
My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.
Look to hear from you soon.
I bought a iPhone off the net 2 years ago and recently went and swapped it for another iPhone, I changed my sim card in the phone to find that my phone had been jail broken, it has reset itself to your network, I searched the Internet to find how to unlock and came across this website www.attiphoneunlocking.com, I done everything the website said to do, I purchased the package I needed to unlock my phone and waited the required amount of time for the email to say it was unlocked, I did not recieve the email, I then contacted the support network from that website to inform them that I had not received the email and why is it taking so long, they replied asking for my order number, I informed them I didn't recieve a order number, they said they can't find the product to unlock without the order number, I then rang up my credit card company to recieve a statement of transactions, on the statement it shows that AT&T has charged the purchase to my credit card, I informed them of this and then asked for a refund, I was then informed that my transaction was denied and if I want my phone unlocked I have to order again, something is not right cause if my transaction was denied then it would not have been charged to my credit card, it has been approved and my phone hasn't been unlocked, I want my phone unlocked as this is my only phone I use for work and it has affected my work life a fair bit, it seems AT&T has robbed me of my purchase, they are rude and not helpful, I would like a full refund of my purchase and my phone unlocked.
I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.
Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones.
Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones, in fact it was a fraudulent wireless phone cancellation.
I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened. Today I'm in the Stockton Apple Store and someone approached me with the same offer.
I saw that he was with a friend of mine who was considering taking him up on the offer. I told him that he would be getting a bill in the mail. So he declined the offer. The conman got irate and started threatening me.
I talked to the store manager and told them what was happening. They said it is legal because the person is willingly giving their info to AT&T. I told him that anyone who comes in trying purchase 5 phones using someone else's ID should immediately be setting off red lights. The person giving the ID should be told that they will be getting a bill in the mail.
Otherwise this is a scam and Apple is in on it, in other words a fraudulent wireless phone cancellation designed to take my money. The ones getting screwed are AT&T, Verizon and the person providing their ID will get a ding on their credit report especially if they don't cancel the service right away.
I want to the at&t store cause i just get a new HTC phone and my phone felt in the water under 10 days this lady name Olivia, Olivier told me that she can give me a new phone this phone cost about $600 but if I give her 300 she will give me a new phone she did the process gave me a new phone i give her 300 I see that she put the money in her bag and give me a receipt that said 0 dollar 3 days later i went back to the store wanted to exchange my phone for a new one cause i was still under the 15 days.
I told the guys that was helping me i just paid 300 for the for 3 days ago he told me i was lying that the phone was replace for free so i would like to know where my 300 goes and why is Mrs. Olivia, Olivier doing fraud on people account to put money on her pocket.
Hello My name is Randy Gray Accounts # 504 393-0832 475 and 504 361-4601 476 My complaint is about a few things. I have been with AT&T for over 15 years. My business was @ 1801 Hancock street Gretna Louisiana 70053 . Well after I been there over5 years, I had to move to 2431 Hudson place NO 70131. I ask back then that can I have the same number 504 361-4601 moved to that location due to advertisement and everything I built around that number. AT&T replied there is no way . you have to have the number 393-0832 . They also offered me that on getting that line they can forward the 361-4601 at no extra cost as log as I stay with AT&T. Well that has been fine since last year when yawl have been making all kinds of changes.
Change 1) Yawl turned that forward line with out my knowing into a contract that will cost me 60.00 per month more . I didn't ask for it nor did I was offered a lower price when they made the changes nor did I know I was accumulating a bill 466.88. to get disconnected.But The answering guy said that I haven't paid since the month of March.
Change 2) If my phone gets disconnected due to payment . Not only you disconnect ,Your advertisement turns my business Number to other business in the area, as a recording. That is Not right I lost a lot of business over that, on the 504 361-4601 as we speak, while I disputing the charges. ( Please call and here what am talking about)
Change 3) the internet service has change also where that is coming from another company out of AT&T called Uverse . That is so crazy. When you call to speak with a manager they never get on the phone . My main concern is please get my old business number 504 361-4601 to tie back into the 393-0832 and if not please stop referring my business number to other business. I beg you please stop. I'm a small company and I will be force to get a lawyer if it hurts me more than what its doing. Please contact me back your feedback, of what can you do for me to keep me moving forward . First thing Waive that 466.86 and combine both of them numbers to 393-0832 please work with me here. I Never seen AT&T go this for to the left before. Thanks for your time .
wow, the day that commisions were to be reported for sales in January 2013 for the 3rd year in a row they have not decided which comp plan they are to use in order to pay our commisions. They are withholding 80% of the commissions since they have not sinched down the true commission plan.
They really are not concerned with the customer facing teams the work hard to hit their extravagant goals. thier plan increase about 200% across the board.
there should be a law to protect the employee's, Maybe the SEC should check AT&T out for inflating their earnings and cash reserves based on the withholding of our commissions....
Oh Well, maybe next year they will get it right.....wait we have said that for 3 years....
I haven't had service with AT&T since 2010 yet today I received a bill from them. I spoke to six different people and finally hung up after being put on hold again. I have enough bills without getting one from a company that I no longer do business with. Unreal !
I recently called the customer support center . The purpose of the call was to have my existing land line phone service and internet service monthly bills combined into one. What I thought would be a simple paperwork transaction. Resulted in my entire account being changed into U-verse service which I never asked for , don't want and cannot afford.
This change in service was not explained to me and I did not authorize. While I do feel that your customer representatives are guilty of deceptive practices. I feel far to many of them are not familiar with the services and current technology. And they simply do a very poor job at explaining this information. And an even worst job at listening.
I realize that I may be locked into some type of obligation as a result of this. However as soon as it is met. I will be choosing another service provider rather than file more complaints about AT&T online.
I get over charged on my cell phone bill since I signed contract with att for my wireless phones. Im not going over the limit on my plan but I get over charges for $50 more on my bills. I have contact them every time i get my bill so they can adjusted the correct amount. I'm frustrated with their service specially with their hold time it is insane you wait 30 minutes on the line and someone answers the phone and transfers you to a different person and it continues until it is like an hour or so being on the line. finally you get to the right person and he or she says that the bill amount is correct and then I tell them it is not and they find it that it is actually incorrect and they apologize every time. I never seen a serve like this before. I would be glad to cancel my services when my contract is over. with att.
i live in washington state by omak washington we have had no cellphone and or speratic cellphone service for going on week two now. all of the at&t reps and stores always say its your phone there are hundreds of customers in this area with this service problem and they ignore paying customers issues. they always have one excuse or another but no solution .as a irritated customer i am thinking of dumping at&T and switching phone carries. the headache with the service aint worth it anymore this is going on now and who knows when it will be resolved
It's a shame i have been a loyal customer with AT&T for 4 years last year i found myself on disability as of 11/12/12 it is now 1/5/13 and i still have not received any money from disability i haven't been able to pay my rent or my Car note yet i get more courtesy from my land lord and an auto loan company than i do from AT&T i am currently one month behind on my cell phone bill and my service has been suspended i explained to the billing department that i will be able to pay my bill next week because i go back to work tomorrow but they say there is nothing they can do for me i have a lot of catching up to do on my bills if my phone is off for a week i will not pay for it that's something i can not afford right now i would be a shame for AT&T to lose a customer for 80 dollars! What kind of business does that?
I am in Rockland Maine for the summer. Our contract with AT&T originated in North Carolina where we live in the winter. I have little complaint about the service in North Carolina but the Rockland area is a totally different story.
I understand that AT&T only has a couple towers in the area, both of which are a fair distance away. However, there are many other towers owned by others in the area. I almost alway have sufficiant signal to make or receive calls. My assumption is that I am picking up a signal from a nearby tower owed by another carrier because my wife was asked last year to eliminate several apps the usage of which through other carriers were being billed to AT&T. Until that time we both had reliable service in the area. That was the beginning of a long series of problems. I now own an I phone 4s and have minimal problems outside the Rockland area, but in or near Rockland I am getting bumped off calls, often unable to be heard when making or receiving calls, and unable to leave a message on phones in the area using the AT&T network.
The long and short of it is my signal strength is nearly always sufficient to not experience these problems which tells me that AT&T is on the cheap and not utilizing the towers of others in the area as they did last year. I resent any company that represents one thing but delivers another and AT&T is definetly guilty of that in delivering less service this year over last.
Feb 2012 I placed an order for dsl and for home phone service. I had told them when i placed order for dsl that I had no phone line and no jacks in my home. They assured me that all i had to do is plug into wall, I thought hey new things ok, yet had no internet service, I put in trouble ticket someone was here next day to connect phone line outside to box. They never buried line, said oops would come here mark it out and they would return to bury line. Internet was up the night the tech came out.
However My phone service isnt. Even after deposit of 100 has cleared. I called customer service, put trouble ticket in,said they gave me said they would sent someone out, it should have been on on the 7th of March.Yet they couldnt get nobody for another until 13th someone was to come out and fix the issue so I have service. Meanwhile called a few times just so they can "test line". I tried the number they gave me and someone answered, so i called At&t to confirm that that was my number on March 11th gave them my social my passcode, confirmed my address. they tried to call number, said when tech came out they would make sure nobody swiped line from my yard since it is still laying there 3 weeks later. Talked to customer service 10 times.
Yesterday on the 13th At&T repair guy called me said he was at my house, ha they gave him some 192 red bud pass or some address not mine mine is 8650 forsythia ln orient ohio. He did show up after gave him correct address, yet order was obviously so jacked in the system that he said I would have to sort it out with at&t, so after dealing with automated service which is bs in itself its a phone company there should be enough lines to speak to someone directly. And who speaks good clean english, it is the USA and being transferred to so many people who claim to be supervisors, and then some guy told me I had no order for service! I am really pissed off, over 2 weeks Ive been waiting for phone service I was told by the 11th person today on 3-14 by a customer advocate she was only told I wanted a premier package what? and she said my number was BS.
This should be simple I have dsl, they ran my jack, they ran line all youd think theyd have to do is send signal and turn on the damn phone. And get my name and address right. OH and come back and bury the phone line so its not out in the yard waiting for some kid to try and shock themself or something. My God I have litterally spoken to and dealt with at least 11 different people, yet nobody is helping and are not understanding, the whole picture I have to explain everytime. Give me a number that is mine associated with my name and address. You ran my credit for it and ran my deposit that cleared. Which I better get back, for all the hassles with morons I have dealt with. Ill tell ya, Customer servie goal is to do things right for 1st time this should never had happened. I would love to resolve this because I need phone service
Approximate 1045am me and my girl friend was moving into 2401 s gessner unit D Houston Texas. AT&T Internet and telephone guy name Mr.rolland was watching us fill out paper work for our apartment. As we got done we had the movers to move our equipment in mean while I was out side watching the movers to make sure that they unload equipment safely. AT&T mr. Rolland was supposed to be doing his job instead he told my girl friend that he can tell that she was unhappy and that he watched us filling out paper work and that she don't need to be wit me . He replied that he was going to school for couples therapy,and that he thank she looks cute and fine! And he would like to get to know her better and take her out for wine. After he got done she was terrified! And afraid . I called AT&T and complained but they acted like they dint care. This is the type of treatment that our girlfriends n wives have to experience from AT&T support team in Houston Texas .my email address Derekd.email@example.com
Disclaimer: This complaint was submitted by Derek Henderson on 09/07/2013 at IP address 184.108.40.206 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Sexual harassment" do not reflect the opinions of this website.
AT&T is putting in cable lines on the highway easement and on my property. Property address: 3070 State Route, Hwy 121 North, Murray, Ky 42071. I was told last week by ATT Engineer, Shelby Allen, that the project in my front yard was complete and that this week they would be back out to seed and straw the open ground in my front yard. The workers did return this week, but not to seed and straw, but to make larger opening on the property - thus the yard looks much worse - not improved.
I began discussion with ATT Engineer, Neil Lindsey - then he went on vacation, then I talked with Shelby Allen, Engineer - now he is on vacation. I have left about 3 messages for Mr. Lindsey to return a call. He will not answer his phone and will not return messages left requesting a returned call.
Last Saturday, I drove Hwy. 121 N. from Murray to Mayfield. The damage to my property is far worse than any other property, with the exception of one Church Cemetery. Please send me the name and contact information of the person I can talk or email. My cell: 901-826-4971. Kathleen Fisher
Want to cancel Connectech I am a 73 year old senior citizen living on social security cannot afford it but foolishly signed up for it thinking it was a plan to service my computer and was desperate at the time thinking it was a connection problem. Signed up with service rep, talked to computer tech, realized the error of this plan with the computer tech, transferred back to service rep, told her I wanted to cancel and was told it would cost me $110.00 to do so. I will have to pay $15.00 each month for 12 months a total of $180.00. I do not want and cannot afford it.
On September 14, 2012, I applied online for ATT wireless and paid for 2 iphone 4s. The original package was lost by the Coppell, Texas post office, which I in turn filed a complaint with the Post Office General (and I have a copy). I then called ATT and they sent out replacement phones, but forgot my trailor number, #90, which I have said in every single conversation with them when verifying my address, and since they didnt have my accurate address, fed ex could not deliver it and I had to have it shipped back to att. I called again today (10/05/12) and got the run around for the most part, but instead of adding the #90 to my account and re shipping my phones, which service has started on already, they send me to another place which has to call me back in 24 to 48 hours. All I want is my phones! I do not wish to change my address, only for them to put my trailor number on it and reship them! I did not appreciate getting sent from department to department. No one wanted to help me get this settled, they keep passing the buck. And why schedule call backs if they are not going to do it? NOT HAPPY WITH ATT RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I signed a two year contract with Att I believe in Sept. 2012. Every month I have had to call them because they over charge me. My first bill was a hundred plus dollars more than it was suppose to be. In Dec. I was overcharged . I called customer service and was told from that month on my bill would be 130.00 a month. This was a recorded conversation. I knew it didn't sound right because I have two smart phones and a basic simple flip phone. The rep said she wanted me to be happy and that she was fixing my bill to reflect this amount because of all the trouble in the prior months I had been thru.
I made her repeat the price more than once and ask her " is my bill going to be 130.00 per month every month now?" She stated it was and said she was changing my data plan to a better plan and all that. I was happy with this. I get my Jan. bill and it was 230. + dollars! I call att. The rep I spoke with said he was sorry the rep on Dec. had quoted me that price but they were not able to honor what she had told me my bill would be because I had two smart phones and a 10 gb plan. I ask them if they had record that their rep. Told me after lengthy conversation that this price was being offered to me because of the problems I have had to go thru.
After a very long period of absolute dissatisfact with AT&T, I decided to drop the wireless service. This was back on Sept. 17. I received an incredible bill of 243.70. So I called and was told this was because of my early termination. My phone service was upgraded because I had to get new phones because the store here could not, nor did they try, to fix them. I thought that my contract on both phones had expired. I did not realize, nor was I told, that by getting the new phones I had authmatically upgtraded. I am so furious with AT&T. They will very soon lose my U verse business. The last few times I visited the store, I was treated rudely for the most part and with total indifference. My feeling was they felt that being a big business like AT&T they can do without my business. I switches services and paid what I thought was my last bill. They I get this. I know no one with ATT give a crap about what I feel or how badly I have been treated. I will spend the rest of my days on earth trying to convince everyone I know not to do business with ATT. I'm not just an old man I am a very angry one.
U-verse equipment was to be delivered on 2/15/12 to replace my DSL AT&T left me a message saying the equipment was on back order and wouldn't deliver it till next week. The morning of 2/15/12 I couldn't connect via DSL. For 2 days I spoke with 4 second level support people (among other people) , 2 of which said DSL had been disconnected, but couldn't reconnect as they would have to place an order and it would take 2 to 5 day to have is reconnected. They said that wasn't an option and to wait for u-verse. They didn't offer to put an order in. I got transferred.
The other 2 second level support people said my modem was defected and I had to buy another modem. I finally got to Retention and they ordered a modem for me but would take 2 day for delivery, it would be here on Sat. the 18th I can return it and get my money back. It was ordered. After hanging up I decided to buy my own modem to see what happens. I bought an AT&T Motorola DSL modem. When I installed it on the afternoon of the 16th, I got the exact same results as my old modem was giving me; there was no connection and the green lights were on with DSL flashing green.
So I'm back on the phone, I finally am transferred to a 3rd level support or 'corporate' something, the department that can reconnect DSL. Jerry did so but wouldn't tell me it was reconnected, he just said he ran tests. I still didn't have DSL connected. I asked if would be worth putting my old modem back and he said probably not. He ordered a technician to come to my place the next morning. We hung up.
Then I decided to reconnect my old modem and it worked. A very frustrating time. The customer service, the support team all badly need training. They are best at being kind and saying 'I'm sorry and will get this resolved today' which they didn't. They were wrong about my old modem going bad. They were wrong about not being able to get DSL reconnected. THEY WERE AWFUL OR HAVE NO TRAINING - SOMETHING IS WRONG. (Or are they to get the customer off the phone quickly?
Are they graded on how many phone calls they take in a day? If so, it makes for a horrible company) It took 2 full days to get this fixed and over 7 hours on the phone. REALLY POOR SERVICE. It could have been fixed immediately. The technician called the next morning before coming to my place and he said that this happens all the time. Also, the next morning I got a phone for feedback, I was not at home. I called back the next afternoon to give feedback and they would not take it. I got a recording say I had a limited time to give feedback. VERY POOR. I've left out some of the happening but hopefully you understand the poor poor service.
When I told AT&T/support what had happened on my first call on the morning of 2/15/12, why wasn't I transferred to the department that reconnects DSL . It would have been immediately fixed. Very poor service. Pat in Chicago
On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 P.M. on Wednesday, January 4. When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after.
My wife spent over an hour on the phone with AT&T UVerse customer service (apparently in India), even speaking to a supervisor, but all they could tell us was that they were "sorry." We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!
We moved 2 months ago and switched from traditional service to AT&T UVerse. It was not available at our old address. A week and a half ago, our password would not work for our email address (@sbcglobal.net). We have used that email address for over 10 years, which we set up through AT&T and our original AT&T internet service. I tried to reset the password, but it would not accept our zip code, last 4 digits of SS#, nor D.O.B. We were then locked out of our email account. There is no info through Yahoo/SBC/AT&T on how to contact customer service, you must send online messages and provide an alternate email address and a phone number. I did.
As of today (10 days later) I still had no response. So I called the number listed for email and internet customer service. I was on the phone for nearly two hours, with 4 different agents. I was told my email address ends in att.net, not sbcglobal.net. What?! I think I know my own email address that I've logged into every day, sometimes several times a day, for over 10 years. Then I was told I needed to speak to DSL. Was transferred, and then was told it happened w/ the move, even though we moved 60 days ago and the email quit working 10 days ago.
Then I was told I would need to speak to someone else and was transferred back to the main customer service automated line. Ended up right back where I started. Was told I was lying and that my email address is att.net. I asked for the phone number for the legal department and was told there is no such thing. Then I was told I need to speak to SBC Global. I was put on hold for 10 minutes. Agent came back and said he was transferring me. Put on hold for another 10 minutes. Agent came back, said he was transferring me. Then I was hung up on. I was also notified during the many conversations with numerous agents that there is no one at any customer service number working inside the U.S.
I'm so happy we're all throwing our hard earned American dollars at a company that outsources 100% of their customer service, when so many in our country are without jobs right now. AT&T just started a sh&t storm with me. Here we damn well go again. I have just about had enough of getting pushed around from pillar to post with ruddy automated systems. Whatever happened to spreaking to REAL people. All I want is for someone to call me to resolve the issue of a blocked access to my Live account. This is the second account that you have blocked and it is taking longer and longer to resolve. I have followed the procedure set out on "The Automated System" and got absolutely nowhere.
I ordered my service over the phone (DSL Only)...That was a month ago...I still do not have DSL....
I have called for Help..Several times! Not one person has been able to help me...
Plus everybody asks me for an account number which I do not have...!
They can not find my account or Help me!... I tried the Chat and spoke to Vernon..
which promised... to have someone call me at 5PM Yesterday 08.28.2013 and make sure we take
care of this situation...He said he already reported it to his Senior Tech..That did not do me any good..!!
I have not Heard from anyone...Really..They have so much business they don't care about New Customers..?
I have been with At& for over 2 years now and my service was good up until 4 moths ago and i have been experiencing dropped calls , cant hear me calls , no service , constantly searching , never in 3g, cant dial out dont recieve calls in certain areas and times of the day , i rely on my cell phone for my business and at this point and time at&t is failing terribly i think there service sucks and i pay way to much i have been getting the run around and alot of LIP SERVICE i wouldnt reccomend this company to anybody
I was having problems with my samsung galaxy III applications not working. I have only had my phone one month or less and these problems were reoccurant. Therefore, I called the problem in to customer care warrant department. The representative informed me that they will send a replacement phone and I should send my phone in within 10 days after recieving the replacement with NO damages. I mailed my phone with no damages. Days later att&t mailed back my phone and the screen was craked. I called the next day to at&t and spoke with Lashay Antione and she stated that there was nothing that they could do about it and that I would be charged for the phone. I explained that the phone was not craked when I sent it off. She was telling me that the box was not damaged or any signs of entry so It was my fault and I had to pay the full price. Afterwards she stated that I could pay $199.99 for the phone. i wanted to speak with a supervisor and he, Odanu Brown 0B249B, stated the same thing. In closing, I know that I sent the phone in and it was not craked or damaged therefore, I am requesting for some other alternatives to settle this problem.
My daughter has had her att.net email address for over 5 years. She is serving in the US army, stationed in Germany. Two days ago, she was able to access her emails. Today, her email account said it was inactive. I was on the phone for over two hours trying to resolve this isuue. I spoke to a total of 7 different reps, who kept re-routing me to the same department. One rep said she had to call me back because of a bad connection, and never did. I explained the same story over and over. I felt like I was in the twilight zone. Several of the reps were argumentative, as I tried to explain I had just spoken to somebody in their dept. Now, my daughter in Germany serving her country can not access any emails from her superiors. That is beautiful-so glad we switched to AT&T-direct tv or comcast is sounding better and better.
For a number of years I lived at 2818 Eaglerock Circle, Missouri City, Texas 77489. At this residence I had telephone, internet and e-mail services through ATT. Through this arrangement, I established an e-mail (firstname.lastname@example.org).
In October 2008, I moved to a new residence: 3815 Pleasant Valley Drive, Missouri City, Texas 77459. I was pleased that I did not have to change my phone number and could get ATT internet, e-mail, and U-Verse services at my new location. I specifically requested the same service that I currently had with the addition of UVerse. On the phone, a friendly and seemingly well-informed ATT representative assured me that she could set up the move for me.
My disillusionment with ATT was apparent, when in September 2012, I neglected to pay the phone bill. I was horrified when my e-mail was terminated. I use this e-mail address in my work to maintain contacts with associates. When I called to request reinstallment of the service and to pay the bill, I was asked if my internet service was currently available. When I responded that I could still go online, I found out that I had been paying twice for the same internet service. Although I had been paying the phone bill and U-VERSE separately, I never thought that a company that I trusted would charge me twice for the same service.
I am putting this in writing because I find it almost impossible to speak to a person via telephone. My unfortunate incident in September cost me a days work as I stayed at home, talking to at least ten different departments and individuals. I am having extreme difficulty in finding an address or phone number where I can voice this concern. The result, I had to pay the phone bill twice. Once with the online service that I usually pay with, and again over the phone with the ATT representative. I was told that this was the only way I could get e-mail reinstated.
I am really shocked that this has happened to me. You may attribute it to stupidity on my part, but I attribute it to a ATT representative that failed to provide me with the services that I requested.
I would hate to leave ATT. I have been a loyal customer for years. My question is what can be done to rectify this situation. If nothing is done, I will have no other choice but to leave ATT and find a company that will not charge me twice for the same service.
I know that it is difficult for Managers, executives, directors to provide solutions to every person's problems, but I think this is one that demands someone's attention.
I hope to hear from someone soon!
Will not turn my service back on when I just cancleded it one day ago.I have talk to several person on they side.Was told it would be on by midnight one night,never happened.I have been talking to them for three days now.Was told it would be on the following day by a manager Lidia opp # LM829x is what she gave me!Still no service.I have been with this company AT&T for well over thirty years.
ON 8/16/2013, around 7:30 PM, we received a call from Windows Tech Mgt. Dept. that stated our computed was filled with many viruses and was about to crash. We believe that the caller was engaging in fraud and did not represent Windows. They gave a phone number of 212-351-5409. We believe they are cold call marketers who are using the name Windows to sell they products. When I asked questions, they became nasty and used profanity to "abuse me".
I called AT&T about the TV commercial offering internet for $14.95. I was told that that price was only if you had other services. They were having a special for $24.95 a month for 12 months. I asked what other costs would there be that I wanted to know exactly how much to know if I could afford internet at all. They told me the 2 in 1 modem/router I would have to buy for $100. I was told that there would be a one time service fee of $36.00. I was told that there would not be a technician fee unless he came in. I told them he would not have to come in because I already had many jacks.
I was told there would not be any taxes or charges of any kind. I repeated that the only charges would be the $24.95 per month for one year, the $36.00 service fee and the $100. for the modem/router. That is all I agreed to. I received my bill and it read that I would be paying $38.00 a month for service, which later they told me that I agreed to that price for 3months, which I did not. I also received a $40. technician fee, and the $100. for the modem/router and $10.83 for something else. After calling them to complain and telling them I did
Not agree to $38.00 a month and that they were scamming me on the $40. technician fee etc. they told me that I had agreed to all that and that was that. No attempts to correct the billing. I am furious. I waited a long time to get internet because I could not afford it. I didn't even have a computer until Dec. and was afraid of all companies offering internet service because of the bait and switch scams. I wish I never had even gotten a computer. I was content to go to the library. All free. No troubles.
I am curious how to get the modem rebate for AT&T uverse service, as this was the primary reason I signed up for the bundle plan. Included in the package was a tv box top, a high speed modem, and all the cables included to hook things up. Once the tech came out to my house, that was the last I heard of them.
Setting up uverse internet was smooth and easy, but when it comes to the financial part of it I have to say that I'm less than pleased. I'm counting on the rebate included in the purchase price to offset the costs, and AT&T customer service has been very difficult to get in touch with!
I have called their customer service line but it's only available during normal business hours, which is hard for me to get away from work to do so. They have to understand the problems of working men and women right?
Unfortunately where I live that aren't that many choices of internet providers so I am pretty much stuck with AT&T regardless of how I feel about them. Until my area gets Verizon FIOS or Comcast I'm screwed here...
For the love of god please I'm begging you AT&T stop using kids in your commercials It's not cute or funny you are a phone company I'm so fucking sick and tired of seeing those idiotic kids and that is saying from a guy that loves kids do know what I think about your commercials it's not buying a phone it's never ever buying one so just do what Verizon does and show a map of the U.S and show how how many places you can call I beg you STOP HAVING KIDS IN YOUR COMMERCIALS
Disclaimer: This complaint was submitted by Nathan Stanhope on 09/02/2013 at IP address 220.127.116.11 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Your Commercials" do not reflect the opinions of this website.
I added a line to my phone in Colorado Springs, CO a couple months back. The really nice guy who was eager for his 2 bucks of commission told me that my bill would be "about" $120.00 a month, written by him right on my contract. My past 3 bills have been outrageous. I went from 120 to $311.00. I was told their is nothing they could do, despite being a paying customer for years, dozens on phone calls and my time, and having been lied to, I am expected to pay over double what I was told in writing? AT&T has not been fair to me, I have two lines and don't expect me to fairly pay up. I work in Las Vegas with a crew of 150 engineers who use blackberries from AT&T. I will personally see that that changes. Thanks for your time and taking up my time once again. I don't want your freebies, your headache, I wanted it resolved but Verizon can most definitely manage. If only I could attach a picture of $311.00 to leave ya..
I just got off the phone with AT&T trying to resolve a long distance billing issue with a third party carrier. When the AT&T service rep got on the line she was immediately defensive and tried to explain her way out of why the long distance billing was 3 months behind. THEN she found out the other customer service rep was on the line and started to argue with him! This coupled with several othe billing problems and instanteous late charges just don't cut it. Problem is there is no other provider in this area. I was appalled by the unprofessional attitude of this rep and really influences all the bad things I had heard about AT&T. If I can find another way around the local porvider issue I'm gone.
I'm being billed for past due bill of $71.42 that has been paid before due...I've talked to teo representative who assureed me the bill would be corrected. The bill was paid from the huntington bank account so there are records of proof that it has been paid. But At&T keeps showing a past due amount.
This has been going on for a month now, I refuse to pay extra!
i have a att go phone and have had it for 2 months now, for the past 3 to 4 weeks the phone has not worked correctly, text message either come in 4 hours laer or do not get them at all, when i try to send a text message it either takes 10 min or 15 tries to get it to go through or just says try again and never ges sent,,, when some one calls me it take 30 to 45 seconds for the caller to here the phone start to ring so most of the time they just hang up before it has a chance to go through,,,,then when i try to make a call either wont go through or take up to 20 times trying to finally go through,,, then the phone turns on and off by it self...ive been on the phone with custormer care a bunch of times and no one seems to want to fix the problem and are very rude all the time...one night i spent 3 hours on the phone with customer care and nothing got resolved .... at@t tells me that they value my business but yet no one wants to do anything for me...this issue needs to be resolved i pay 2.oo a day for the last 3 to 4 weeks and the phone works 20 percent of the time,,,please feel free to get in touch with me either e-mail or at thank you and hope someone will resolve this ....
I have been trying to activate a new cell phone since 11/3/12. Its no 11/6/12. Opened up a family plan to add my husband. Purchased a new phone and have had nothing but problems. It didn't go easy from the beginning just to order a phone and open up the family plan. Maybe that should have been the 1st clus.
My husband now as had no business phone for 4 days and unable to do business. He is a General Contractor and is unable to do business for 2 days. I am getting no where with anyone. I am on the phone for hours and all they do is transfer me to another person they claim is a Manager. Obviously all the have are Managers, all Chiefs and no Indians. Sounds like our government. No one is working to fix the problem. I am again waiting for someone to call,. The last and maybe the 8th manager I spoke to last night did give me his direct line to call him this morning. I left a voice mail for him to call almost 45 minutes ago. Still no call back. I am contacting another company and will be moving everything from AT&T.
In July, 2012, I moved and had At&t change my service to the new address, with no changes to to the service. The old service included unlimited long distance calling.
For 5 months I have been billed for long distance calls, and for 5 months I have talked with 5 AT&T Customer Service Representatives who credited the billing and assured me that the problem was fixed. In Dec ,2012, a 6th rep told me that
the 5 reps before her had credited me for the bill, but failed to actuate the change that would fix the problem and that she would do so.
Now, I have another bill in Jan, 2013, again billing me for long distance calls.
AT&T, your customer service sucked! I was on the phone with your Customer Representatives (transfer again again again and again....) for three hours, no one could solve our problem... we ordered the service early Sep and for some reason the modem got lot / According to UPS, they said they dropped in the front door but WE NEVER GOT IT. We were just requesting you to send us another one, but you wanna charge us another 150 dollars.... THIS CONVERSATION TOOK US THREE HOURS!!
It is not our responsible for the lost Modem!!!!!!!!!!!! so to the end, we wanna cancel the service (never have had use the service), and you wanna charge us the fine for 150 dollars!! What the rip-off...seriously..this is how you big company do business? we are definitely report this to the Better Business Bureau of Chicagon, IL! For such a big crop, this service is not acceptable!
I went to the at&t store inbaton rouge Louisiana located on bluebonnet in the mall. I have had any pfoblems with my cell phone.
I had a 16G phone when I went to the store to get if worked on they slipped me a 8G phone and It was a hassle getting a similar phone back, they argued with me.
They also xwhen swapping out the phone discontinued my unlimited text without my permission I want my service back and will not rest until I get it back.
I thought AT&T cared about it's customer, well this will tell if they do or not. I have been fighting this for a verg long time. This MADD thd phone bill double, I can not afford this, being diabetic I have nang medications to get and so does my wife.
Does AT&T care about the customer or is money the most important thing even if it cost the customer his health. I am getting really aggravated with this. I eant my original plan back and want it now.
KI use AOL and at least 5 times per day an AT&T Ad cascadees across the page I am working on and interrupts my work. I must stop what I am doing and individually close out each AT&T page. This is infuriating and these ads make me hate AT&T with a white hot HATE! I am so annoyed by these ads I am considering finding another provider to replace all of my AT&T services. I currently use Uverse for my internet service, AT&T for my wireless service and Uverse for my home phone. I pay well over $200 per month for these services. But I am FURIOUS that your company has chosen to advertise in such a negative way.
If you do not stop this advertising I will cancel all AT&T services and I will encourage my friends to do the same.
I request to switch my home phone from U-verse to a regular home phone line due to U-verse not comply with the home security company ( order # 97001408). The technician was scheduled on April 2 from 8:00a.m. to noon. In the morning I realized that my home phone was disconnected, I call customer service and was explained that technician will be in my house to make necessary connections. I call second time at 11:40 a.m. to find out where is the technician - did not get an answer - the communication was disconnected. After that I call 5 more times to find out where is the technician, but no any answer - every time the communications was disconnected when I ask question why AT&T did not keep their appointments and nobody call to cancel the appointment.
I took day off at my own expenses and it cost $159.00 per day . Finally when I call last time (7 times a day ) the customer service told me that the department I need are closed and nobody could help me at this time. Since At&t disconnect my home line - they also disconnect home alarm and solar transmitter - everything work from the phone line. I have been a customer with at&t for a long time - since Pacific Bell merge with AT&T and I did not expect such a service. Please solve the problem and send a technician to my house during the week after 6:00 p.m. I will not take another day off from my work. So far your service cost me $ 159.
Had u-verse (internet and phone acct 125789596) installed 3/29/13 at 11am. Needed to install new wiring, apprx 700 feet, was told they will bury wire in 1 - 2 days. I was givin intaller and his mgrs telephone number in case of problems. On Saturday called and left msg for installer about noise/static on phone line. Didn't want to bury wires if wire is a problem. No call back over weekend. Recalled on Monday 4 times no call back, called mgr 3 times and no call back until 3:30pm that day. He said installer on vacation and he was in meetings. Their voice mail had no indication of vacation or being in meetings.
Also their voice mail did not have a greeting as to whose phone I was calling. When mgr called he said wire wouyld not be buried for 1 to 2 weeks, I was told from installer a couple of days. Mgr said not ATT problem because they conract the service. Never told this, wire laid on grass area and over driveway. Can not cut grass. At 4:30pm mgr called back and asked my address so he could call conractor to get wire on the list to get installed. Installer never called conractor. Don't you have my street address on file from my acct number. Asked to have the mgrs mgr speak to me, could not, asked for the mgr to call me. This never happened, no call back and this is Wednesday.
On Tuesday 4/2 morning called u-verse service and asked rep for a mgr to discuss my complaint, none available, asked for my phone number and mgr will call back, as of 1pm Wednesday no call. And this is customer service. I have other issues with your customer service. I'm trasferred to another dept I have to go through your voice response system. I have asked a number of people the name, address, e-mail of the VP/Director of customer service so I can write my complaint, no one could give me that info its not ATT poicy to give that info. I called many ATT numers and finally found someone who told me can't give you thatat name/number but if you go on ATT.COM and access Contact Us theire is a complaint e-mail address. While your rep was on line I tried to access what she said to do, it was not their.
I absolutely HATE the new Att.Net home page , I like my old one . Last night I had a customer service rep to help me get back my old home page and now I have to change it every time I leave it to browse something else or go out and I am sick to death of it and getting more and more disturbed by it. Any suggestions on keeping it on my old Att.Net home page or just get another internet service?
I have never had a worse experience with you. I ordered a cell phone last week. Ten days later I am getting a refund that I do not want because of the incompetence of some of your workers. I sent in a complain to you 36 hours ago and haven't even received a response from you yet. The order number is 90410555480164. The order was sent to the wrong address, returned to you, lost in your wait house from Mpnday until Thursday, a refund that was nt supposed to happen has been given. Now I have to redo the entire order again when my refund comes back (whenever that may be.) on top of all this, I had to order a phone that I do not want because the worker told me what I wanted was not available, but it is!!! Why isn't there a specialist calling me on the phone to keep a customer of 14 years happy? All I want is my phone. I can work with all of the other problems that have been presented. Is someone at least going to email me back?
My upgrade a month a go was on march but now push back to may, which is also the end of my contract. My contract is going to end on May. If I can't upgrade to iphone 5 now, by the time my contract end I am just going with other carrier, I guess being loyal customer for 7 years doesn't mean anything. Maybe getting another $240 is better than another $1200 at least since I will be tying on a contract for 24 months. I just don't understand where is att business sense. I am only 3 months a part from my contract but yet you don't want give me an early upgrade. If you saying you have contract with apple then just push forward my eligibility early so I buy it from out side. If this is doesn't get resolve soon, I'll end my contract in may and I'll post this all over the internet how bad is att!!!
the reason iam complaining about the LTE data plan because here in Laredo Tx , they sell us the 3gb LTE data plan but here in Laredo tx the LTE doesnt work , you have to travel 150 to SanAntonio Tx for the LTE to work and its very fast but only when you to san antoinio and thats like ones or twice a year how come AT&T can sell over a service that they are not Prividing.
March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldnât login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didnât get processed and she would b happy to place the order via phone.
On further discussion it turned out that I will not get the benefit of the order that I was trying to sign up for. Frustrated by their deceptive advertising, I decided to cancel the order on which the rep said that since it didnât go through the first time, there is no need to cancel. Next day I decided to cancel my internet service as well and called to cancel it and insisted that I want an email confirmation of the cancellation. The service rep promised to send the email and after few hours, I received an email THANKING me for placing an order with AT&T.
Appalled and frustrated, I called again to inform about my cancellation request and was promised once again that an email will be sent and the order has been cancelled. There was never a cancellation email sent but instead, I received a phone call that someone wants to come to my residence to install the phone line. I informed the caller that I do not have a service request and he needs to straighten it out with AT&T and his response was â I am just told to go and install the service, you have to call for cancellation.
I called the 3rd time, and whoever is familiar with AT&T knows that each call lasts more than half hour including wait and transfers from one department to another. I explained the whole situation to the account department and also got fraud department contact to tell them that someone is ordering on my behalf. I once again asked for cancellation email that never came in spite of the promise. I never made time to call the fraud department.
In the meantime, my husband placed order under his name and got his services up and running on the same residence. I didnât get another phone call or email but today, on April 7th, one month since that drama, I receive a bill for $75.15 for the new internet and home phone service.
For having such a large customer base and a big name in domestic services, AT&T should be ashamed of using such unethical and fraudulent methods to rip off peopleâs money and valuable time. Not only I do not wish to pay a single cent for services that I never ordered or used, I want AT&T to pay for my time that I have spent on fixing itâs issues and dealing with corrupt, incompetent and clueless customer service staff who does not understand the difference between Cancellation and Activation.
ATT sent me a letter that 2g support would basically end within 2months and that I should bring in my 2g basic phone for a free, no contract impact swap to one of 4 basic 3g phones. As I have an extra line for my wife and she has a 2g phone, I brought both in to exchange. I was told they would only change mine and to change 2nd line basic phone I would need to pay an upgrade fee and sign a new 2 year contract. We have not had a contract for at least 10 years and keep going on same terms as expired contract.
A note...though we have 550 combined monthly minutes, we barely use less than 40 per month and I have always paid online the day bill is available, so ATT has been making a bundle on us for extremely low use at $55 a month for only voice use. I explained that swapping one phone and not 2nd one would leave 2nd line disabled, but they did not care. They will not swap the 2nd line basic phone unless I pay and sign 2 year agreement! I am now looking at finally going to Verizon on 65+ plan and company discount making monthly fee for 2 lines $52.50 plus taxes for 450 minutes...plenty or us.
ATT is trying to shaft us by allowing only 1 phone swap to 3g, making 2nd line our problem.Â Something is wrong in this methodology of stopping phone supprt and providing no new phone..especially with the HUGE profit they have and still make from us for such minmal phone use!
On Friday March 22, 2013 I called AT&T to discuss my current bill which I just received. In Oct we started the bundled billing I was advised my bill would be $124.00 for 2 years my first bill and subsequent bills have been $138.96 until this months bill which has increased to $145.10? in less then 6 months my bill has gone up. what happened to our agreement? I was on the phone over an hour and half yesterday I spoke with the Phillipines 3 times India 2 and someone in Oklahoma the last person either hung up or we were disconnected no one could explain to me why or make any sense. iI do not have the time or patience to go around the world to discuss my bill.There is no where on my bill with an address to send a complaint. I will send my bill this month in the amount of $138.96. I expect AT&T to keep their agreement. I would like someone from your company to call me before I change to Comcast Cable of Dish. It should be noted that We have been doing business with AT&T since 1979 we are both seniors on a fixed income. that is why we did the bundle.
WHen I purchased my new Iphone I was told that it could now FACETIME over cellular. Since I have had an unlimited data plan for me and my wife's phones since 2003, I was told by Apple this was ideal. After my PHONE told me to contact AT&T to activate FACETIME over cellular, the bait and switch began. AT&T insisted I had to drop my unlimited plan and go to a new "Shared Data" that would drop me to 2GB of data for BOTH phones. THe cost would be the same until I went over my data limit....then the price gouging would begin. Really? A customer with AT&T Cellular since 1996 and yet again no regard for loyalty by those who I've helped keep in business. PLEASE find some sanity and make a grandfather to this new plan.
Our family signed up joining family wireless phone plan with ATT Sale in Irvine, Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month. The sales has credited me 3 months and he told us the problems will be fixed. History of all the email communications are available. After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.
The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282403 Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period. If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.
I depend on my phone for my work. My office is in my phone. I'm paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn't know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen't sends new iphones as replacements. I' m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I'm willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)
I was happy with my DSL internet service. When I moved, I was convinced to switch my service from DSL to U-Verse, guaranteed that the rate will be the same. It was not. Then I had to wait 3 weeks until they figure out how to install it, then they disconnected my service with no reason and had to wait another 3-4 weeks. All this in within 1 year. The biggest problem is that there is nobody seems to care and I really hate switching to another company and being without internet again.
Recently decided to upgrade our service w/AT&T as our phones stopped working anyway so since they were giving the iphone 4 for .99 cents we decided to upgrade our service. What could posibly go wrong? Everything. Since the moment we walked into one of their stores, for a simple upgrade the first trip took over 2 1/2 hrs. They were having some kind of computer glitch. We walked out of the store after 2 1/2 hours w/out the phones but w/an upgraded contract or so we thought. We were told the phones would come in the mail in a week as they had run out. A week later what did we get we get a bill for the total due for the new upgraded service. A new bill? but we hadn't even gotten the phones yet nor had the account activated yet. We were told we would need the phones in order to do activation. After we received the phones, which was a few days after the bill had arrived, we went back to the store and this time we had the undesired privilage of waiting 3 hours as one of the lines was activated however my husbands line had a problem and so after 3 hours at this store we walked out, with one line working and w/a promise from some tech that they would call us back w/in one hour after they got problem fixed. The did indeed call to tell us they could not find the problem and they would call us the next day. Since my husband would not be home he asked them to speak to me the next day. NO CALL ever came so I contacted AT&T and spoke to one Rep and explained the whole story and as nice as she was she could not fix whatever problem was w/the phone line so she transfered me somewhere else and I had to retell the whole story once again to another Rep and she put me on hold and got her manager involved and 1 1/2 hours later no resolution, I told the Rep to call me back w/whatever info she found regarding the problem. She called back and left me a message saying that they could not get to the bottom of the problem and so that they were going to have to file case to get line restored so that another department could take a look and resolve the problem. Here is the kicker she said it would take ONE WEEK to get an answer. WHAT? to get a line reactivated. Called back looking for Linda but the girl that answered said there were tons of Reps and she didn'tknow who linda was. Asked for a supervisor as one week to get a line reactivated was unacceptable to us so i got a Rusty Anderson on the line. After explaining now the problem to Rusty he said there was a case already filed and they couldn't do anything else, he also said he needed to speak w/the owner of the account my husband. ??????? I just spoke to how many of your Reps that did not ask to speak to the owner of the account and after all this time on the phone, NOW you ask to speak to the owner of the account. That account bythe way up to a week ago was in my name but per the suggestion of one the Reps in order for us to get a corporate discount, transfered ownership of the accounts to my husband. I got my husband on my cell and asked Rusty if he could hear my husband to which he said yes but he wanted my husband to call directly to them. WHY if he could hear my husband why cant he just continue helping us? I tell you why because the girl I spoke to before Rusty said if I hung up and call back I would get a completly different person. Not acceptable at all. This Rusty was just trying to pass the buck as they say and hope someone else would get us and deal w/the problem instead of him. Rusty Anderson proceeded to tell me they had done all they were going to do and if I wasnt happy I could just take the phones and drop them off at the store we got them at. After like 3 weeks of trying to do a simple upgrade we are going to Verizon. They are offering the iphone 4 for FREE and for aproxametly the same price. Very unhappy w/the outcome of this problem as we have been w/AT&T for years and years before they were called AT&T .
Please, I bought a Nokia Booklet 3G from eBay unknowing to me the 3G was locked to AT&T service. I am in Finland and know one seems to have a clue as to how to unlock the 3G on the booklet. I was finally asked to contact AT&T to issue me with an unlock protocol.
Please my IMEI is 358232030169467
Please I am really desperate and would appreciate any help you could give. Thanks
Disclaimer: This complaint was submitted by Emmanuel N. on 08/30/2013 at IP address 18.104.22.168 using our AT&T Mobile complaint form. This opinions contained in this AT&T Mobile customer review titled, "Nokia Booklet 3G" do not reflect the opinions of this website.
I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&TÂ billing office that the cahrge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occured and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS canyou offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows waht is going last call today they transferred me to the rewards section. Frustrating and what an inefficent company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!
I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.
My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.
I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone - we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card - now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.
Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am cancelling everthing that was installed.
Our monthly service with AT&T is $9.57 which includes Unlimited NW Call Plus . We were told that with internet it would run us about $60.00. OK, no problem. We tried calling out but had to dial 1 first , so we called AT &T and wanted to know why we had to dial 1 first. They said we had to dial the 1 first but verified that we had unlimited calling. Opened the bill today and instead of $ 60.00, the bill was $ 170.72 . Got on the internet with AT &T Chat and spent 45 minutes just to be told in the end that I would have to call a number on the phone. Of course, it is night time and I have to call back tomorrow. I am upset that AT & T has misled us about their fees and what they included, that I spend 45 minutes of time to be told that I would have to call another number, and that they are over charging us for services we need. We did not ask for the Long distance service, why would we need it with Unlimited calling? The rep could not answer my questions. Lies, ALL LIES !
AT&T Disconnected phone service now on a montly basis, like clock work. AT&T disconnected my service on Dec. 15th, 2014, do to a 1 day late payment. Then again on Jan. 15th, Now AGAIN on Sat. Feb. 15th. This is a scam and they refuse to remove the additional $35.00 fee + taxes + sur charges. Payments have been made. Have they sunk so low to produce revenue that they disconnect service on a monthly basis. Additional late fees of $7.00. My service is only 28.00/mn but Now with the late chgs. and $35.00 fee + taxes it averages 75.00/mn. They refuse to clear up this matter and set the record straight. This is a SCAM!
My dsl internet service was disconnected without my consent for Uverse Internet plan. It was installed but my regular wired phone service and my old phone number were also disconnected without my consent for Uverse Voice. I want my my regular wired phone service back or I will have to change to other phone service company. AT&T lied to us and I feel like there is nothing I can do about it now. I have called customer service at length but no response and a very long hold time is all I got for my efforts!
So tired of AT&T high cost poor service. People should be allowed to choose the carrier of their choice instead having to be forced to accept what is in their area only or do without service. Thought they said that America is a free country, really, well you should be free to choose your own carrier not forced to choose the carrier they assigned to you leaving you no other choice to have to choose them or be without service, this should be very unconstitutional. I guess America is only a free country for the wealthy to ripoff the poor.
I recently got out of the Marine Corps and I'm now a full time student. I am unable to get internet in my home in order to do school work and pursue my education. I was told that there is a cap on how many people they can give internet where I live, but I talked to a friend that's an engineer for at&t and he told me to file a complaint in order to get this issue resolved. He said that at&t will increase the cap in order to give me internet in my home. I'm a veteran and a full time student, and I believe that they should be able to work with me. I've been a customer for about 3 years now and hope to have this issue resolved as soon as possible.
Yeah, I know Esurance, but does AT&T care about their customers. This morning I talked with 2 reps, neither of which listened to me. Neither repeated to me correctly what I stated to be my problem. So what's new!
There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care
I'm upset about AT&T and their lack of service and the lies from your representatives. We purchased 2 cellphones from AT&T on 1-23-15. Was told at that time that we would put uverse in the house with a sef install. Sometime between 1-23 and 1-28 the order was cancelled for the uverse self install and we were not notified. On 1-28 I called to see where the modem was at, because we had not received it.I was told that I could not do a self install.I went back to the store and talked to Dylan, about getting the uverse taken care of.We needed to get the uverse installed prior to changing the home number to the new cell phone. We needed a little bit of consideration because I'm going through chemo and needed an early time and not waiting all day.The first appt they arranged so I canceled it, and Dylan got an appt for the next day at 9 am. The techs go to work at 9 am, or so we were told.Later I foound out that's a lie, its 8 am.
The AT&T tech came on that day,at 9:20 he did a good job putting the uverse in other that some hoe our home was disconnected.At that time I ask him how I get the cell phone working. he said we had to go to the store.They said they needed the last 4 numbers of my wifes social and I did not have it with me. I came home, got on the phone and tried to get the porting procedure started. After 6 different people, the last person finally told me they could not do the porting because the home phone was shut off. They ask me why I had them shut the land line off, and I told them that I didn't.Went back to the store to try to get the land line turned on. I was told I would have to call AT&T to get that done. Finally got someone, that set up an appt for a tech to turn the land line back on.When that tech showed up, he didn't have the correct piece of equipment to get the land line working. So he called another tech to bring the piece he needed. This 2-5-15 .
After they were here and the land line was working, I went back to the AT&T store and talked to a rep about getting the porting started. He talked to the porting dept. She put him on hold and during that time another rep called my house to see if this was a working number.They came back on the phone at the store, they said the porting process had started. We received a call from napara maddox 866-695-2360 ext 13742 .This was at 2:30 central time. She assured me the matter was being taken care of and in 24 hours we would have service and she would call me at that time. We did not receive a call, so I called that number, she was not there, said she was off this afternoon. The person I talked to said the porting had not even started. Would take untill Monday before it could be reported. I'm thoroughly upset. We go back to the store, Dylan is busy with another customer and the assistant manager came to talk to us.
I believe her last name was reed. She made a call to you, was told it had been ported and would be ready within a few minutes and we would be receiving a call. More lies, again and again. This was at 4:30 this afternoon Friday the 6th. And now it is 8:45 and guess what, no phone call. Imagine that. This is the poorest excuse for a company that I've dealt with. We told Ms Reed that if we didn't receive the call and a working number that we were told over and over, that we would bring the cell phones back to that store in the morning.
I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.
Signed up the for next program in the middle of the month with when updating my phone. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from ATT cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due. The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed. I called back the next day they told me a claim will be filed and someone would call me.
After two weeks no call, I called them said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter I just figured it was taken care of. Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later no resolution. I got hung up on again!!! Next step will be finding an attorney.
I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.
I called ATT today about an email I received (1/8/15) letting me know that I had been "undercharged" for the last few months. Due to discovery of this "error" I can expect my service to increase by $5. Now, this may not seem like much, but 1-they notified me after they had made the change (on 12/29/14), and 2-I was already paying the regular rate (as was verified when I called them 8/2014 after my new customer rate had ended). They are entitled to increase their rates, as I saw a notice on their website indicating higher 2015 rates. That said, my Dec/Jan bill specifically indicates that I ("You") made a plan change that instigated this increased rate. And, because they made the change mid-billing cycle, I got to pay almost $3 more in taxes. Thanks, ATT! <Not really.> Now, I'm at $8 more on my current bill, which I find ridiculous for the spotty internet service we get. Unfortunately, (if you can believe it) given our location in Fort Worth, TX, there is no other internet service provider for my geographical area. So, I guess I'll just pay my bill and suck it...for now. But, I wanted the world to know...ATT sucks!
ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.
I have a complaint about the local AT&T stores that I have been to for problems with my cell phones. The customer service is below all expectations. Whenever you walk in one of their stores they greet you very nicely but the seem not to be able to help you. Cracked screen? Go to website x. Bad battery? go to website Y. Camera does not work? Go to website W. So basically all the do is sell you service plans, once that is done you are on your own...
I have been a very good customer but continue to have issues with no resolution or a sense of urgency from AT&T. This organization does not have the capabilities of servicing a customer from a start point to a resolution with out going through therr ridiculous processes. I currently have an issue with a AT&T line and live box hanging in the middle of the alley due to the City of Dallas moving a power pole. Trying to explain to customer service was a nightmare as I was transferred to multiple divisions including billing. After being on the phone with these folks for two hours they finally were able to book a service tech. They arrived the next day and understood the importance that that the line hanging in the middle of the alley needed to be relocated so the customers hooked up to this live box would not lose services.
They did not have the capabilities to move the line and called in another department to do so. The next service tech showed up to explain that the active line hanging down from the powerline in the alley was acceptable and he was not going to move it to the new city power pole. He went on to send in a message that his job was complete and I received a text message indicating my services were resolved. Since I have had Uverse TV, Internet, Phone I have been with out services for 9 days this year because of incompetent service techs in the field. If you want a company that provides customer service and solutions to issues you will have with this provider , please do not pick up the phone and call AT&T Uverse.
In May we called to get a land line hooked up to our house. The tech showed up and all he had to do was hook up the wires in the box outside of the house. The tech stated that he was told he was going to have to run new wire inside. I explained that I had already ran all of the wires inside the house so he would not need to do that. Tech checked the phones after he hooked them up and everything worked. The tech stated that he would note the file so we would not be charged as he did not have to do the extra work and would be approx $120 off . We received our bill with the charge on it for the Tech running the wire that he did not run. We were told that the file has been noted and sent for a Manger to approve and remove. We were told to only pay the difference and that AT&T would resolve the issue with the over charge. We have been going around since May It is now Oct. We have spoken with sever Managers and finally go the charges dropped. When the charges were dropped so was my long distance service. We have been calling for over 2 weeks trying to get our long distance service turned back on as my Wife and I work from home and this has caused a big issue. I would like to get this resolved as soon as possible I feel we have been way more than patient 6 months in the making now.
I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.
I was told my a representative before I joined AT&T on August 26 (cell phone) that my bill would be a certain amount but now that I have joined I am being told he misinformed me so now my bill is much higher. I do have a copy of our chat. I have called several times to correct this problem, I have spoken with a supervisor on tonight Oct. 15, 2017 only for him to get smart and very unprofessional.
I have been trying to get internet at our place for 2 weeks now. I had a bundled plan with directv, I have my cable but still can't get a straight answer from anyone. I keep getting transferred to different departments, hung up on, and my credit ran every single time. I went from a 570 to a 419 in a matter of days because Everytime I call you run my credit! Why is that if I have an account already? Now my credit is too low to get service from anyone else. Was this the plan? So that I had no other option than to stay with you?
I have some grave concern inregard to my exp at att wireless retail store in lawrenceville ga 722 Collins hill . As a loyal Cust which I have been for ten yrs..
And same time it's a shame . That it's came down to loyal client have to file a complaint form. To get at & f to stop ruining a relationship of 10yrs. There is fraud that has occurred in during a visit at att wireless store for five minutes. To check out the new product .ans at same time was shopping a birthday gift did my wife's which was on 9-29. .so the fraud incident that occurred was on 9-27 as I mention I was in store . & it's a shams to mention that I went in with in mind to get new phone for wife but due to the unpleasant conversation with rep and type question I was being asked . I ran out of the store pretty much . I felt some ons trying to gather to much personal info so I stop from caring any further . I left shortly after I left I recieved voice mail from the SAMs rep wanting to know when I would come back and for me to call in regards to wanting some info . Which I did not same day my wife experienced some issue with her existing phone went black out not knowing what the seems the problem . We waste days from apple to AT&T to mall repair place but no one could tell what went wrong I wasted 2 days of my time going in circle.from pl to pl . My last option which was buying new one. But that also failed due to I being told that upgrade was already done & I was the new owner of i8 & cannot upgrade. & that if was dons at this particular store where I was on 27 sep well then this just beginning now wife with out phone with young kids not exceptable . So back to start again I was then told that fraud dept shut my wife's ph off ( this ph with no under contract or term) and with out warning or courtesy call . AT&T decide to kill my existing phone .after hours if waiting on hold I was told to go retail store and pick up new sim after that ph shokd be fine since tits reset by fraud dept .so we did and my wife went to same store that I did and. We where told we just purchased a new phone from them . And I couldn't even get new phone . Now we r still with out ph after store replacing SIM card phone still did turn back on . Now still I have been accused by rep on phone in person they all think I am thief & lier and request for arbitration dept to contact me ASAP but no response none I am requesting some one need to respond accordingly & investigate to the fact and answer to my concern my phone ruin due to fraud dept #2 paying for servics that is not active now I just received a bill with terms on new ph & ins as well for znd in amount $ 42 I have also filed a police report and I need att full investigate outcome report once it's completed. Obviously crime is being done by people who represent att and if this statement dosent alert att then they need to clean up the bad seed . Before it's too late thank you
My AT&T account is 9852649108. My contact number is 985-264-9109.
This complaint is about Upper Level Customer Service personnel and NOT about the lower-level operators that answer the initial telephone calls. It is my opinion that the your 1st level operators are routinely given information by higher level managers that appease the customer when the upper lever manager has no intent of following through on the actions.
My experience involve and insurance claim that turned into a warranty claim and two and a half months of shear stupidity involving broken promises for resolution, callbacks, and credits. I cannot believe that it took AT&T from on/or about July 18, 2017 until on/or about October 11, 2017 to figure out that I had returned a telephone despite that fact that the information was publicly available via the newgistics.com website and that Customer Service Reps for AT&T and Asurion had acknowledged the return of the phone.
I easily have over four hours of phone time (conservative estimate) in trying to resolve this issue once AT&T decided that I had not returned a telephone. This does not include an initial answer as my calls have always been answered very quickly. This means that AT&t personnel also spent that much time on the phone.
I was promised a Credit for the missing phone was going to be applied at least three times. Starting with October 6, I was told three time I would be receiving a phone call from a supervisor. I never received a single phone call, message, or email from said persons. I was told three times that my problem had been escalated. So what. It did not product any results.
Why do I blame the upper-level supervisors? Because a good deal of my time was spent waiting for the agent to receive an answer or proposed action from their supervisor. This is why I don't blame the front end personnel.
Finally, I was given a number to call at Asurion where I was given a number for your Warranty Department. Problem was resolved in about two minutes. It turns out, the information had been available since July. It turns out that tracking information previously given to me by Asurion was correct and that I, as a consumer, was able to verify the device had been sent back. Why could no one tell me this before and why couldn't AT&T figure this out?
I've been with at&T since 2001. I recently changed my billing. I was offered unlimited data, unlimited text and free hbo for 60.00. I received a bill for 137.00 vs. 92.00. I called t mobile and can get a senior citizen discount for 70.00 which includes insurance protection. when I advised this to customer service they thought it best I change. I applied to unlock my phone which takes 24 hours but I wanted you to know a 17 year customer is leaving
My name Rosario del Puerto my Phone 786 262 3490, my account # 152224776 under my husband name Manuel del Puerto. July 5, 2017 I talked with Mr. Sebastian I did a contract for one year for AT&T and DIRECT TV for 155.13 until April 2018. Now the bill is or 233.00. Before I wanted to cancel AT&T and Direct TV because I had very problems each month with the bill but AT&T told me that is going to give a credit for 80 dollars that why I didn't cancel it. After 3 months AT&T put me back the 80 dollars. Are you playing with me? Please try to find a solution and give a call back. Thank you Rosario/
My office has placed over 25 calls to have my number released to Charter when I moved office locations. I still do not have phone service that is potentially costing my business thousands of dollars. This has been an absolute joke. Legal action will be taken. AT&T has refused to release my phone number OF 985-446-3333 after several hours spent on the phone with you. This is disgusting customer service. I am cancelling any further affiliation with At&t.
I got a notification that my payment method failed. I realized it was the card that I had reported lost/stolen. I call and spoke to a rep becuase the system wasn't allowing me to just make the payment arrangement of ~$315.00. The rep stated that I could do it on line and then set up payment arrangements for the balance. I was able to make the $315.00 payment and was not able to set up the payment arrangement. The next rep I got named Debra was so unsympathetic and refused to listen to my explanation. She stated the entire amount was due. I informed her that I just made a $315.00 payment! She stated there was nothing she could do. I was naturally upset, because she seemed not to believe me when I told her that I made the payment and wanted to arrange for the balance. I have been a customer of AT & T since day one, having this account for over 20 years since the GTE Mobilnet days. She then stated it would be $5.00 for her to make a payment with her. I asked her to waive that fee as I really couldn't afford the $317 additional payment. She then changed her story and said she would need $100 to restore the account! I told her I get paid on Friday but she refused to assist. I got the distinct feeling that she was getting an incentive to get any kind of money, but once again I stated I just made a payment of $315.00. She had a mocking tone so I was getting upset over her attitude. She then stated that I would have a restoral fee of $35.00. I again asked her to waive that fee. Really? In all the time I have been a customer with a bill over $300.00 monthly she couldn't waive the fee? Once again I informed her it was not my fault my card was stolen ( and not to mention all the money in my wallet).
Please look into this matter and please listen to the first recording where I was misled. If reps are like that AT& T are bound to lose more customers.
AT&T Customer service department doesn't know what they are doing. I have been trying to get my mom's line block (she is 84 years old and doesn't know how to use the whatsup so she ended making long distance call) without success. Now after being promised that it will be done, I find out that it was not done and I am supposed to pay $600 in long distance calls.
I have a chat printout as a confirmation and for them it's not a valid proof. Are you serious?
I called about a replacement phone. salesperson offer buy one get on free with direct tv offer on phone for over an hour with both people
they both gave their good salesmen spill but when phones arrived I am being charged for 2 phones not one. was given miss info
called at&t customer service no help
Was without service for 5 days due to hurricane. Been on the phone for over 1 hour, talked to 5 different persons. Got cut off, put on hole for 30 min. then cut off and told to call again. Reg. bill $91.03 being without service for 5 days was charged $93.00, what a company.
When will my AT&T be back on - -I have no tv, no phone and no computer (using mine at work). How long will my service be out - I live in Birmingham, Alabama, zip code is 35224.
Have no complaints about U-verse...until now. There is no bad weather in the area or anything so....what happened?
Att agents need to be better informed. Was lied to about our internet plan we choose and amount we would to pay. Received first bill and it was for $85.41 not $30.00 . Called ATT and customer service agent did get bill down to $50.41 but still not correct amount. Was told < we would have to pay the $85.41 and I said "NO" because that was a incorrect amount. A few minutes after we came to a agreement, my internet was cancelled. I spent another hour on the phone trying to get my internet turned back on. Then was told I would need another modem because this one needed updated. So now I have to go thru with waiting for another modem ,setting it up and then reinstalling all my items back on a new modem. Every Att agent , except for the lady that reinstalled my internet, everybody else ,starting with the very first person we talked to about signing up for internet, has lied to us and told us misinformation. I don't know how Att has stayed in business so long, with such stupid prople working for them. I just heard a ad this morning on the radio, and ATT said, no activation fee or free modem and Wi-Fi. Apparently this message hasn't reached all the customer reps. Tired to telling Att reps how to do their job. I feel like I should be on the pay-roll. Can someone please get my bill straightened out.Thanks.
Their cuatomer service is the pits! I wanted to add money to my prepaid account. The menu is not clear as to what button to push to add money to my account, so I pressed 0 to speak to a representative. I told the rep that I wanted to add money and told her the amount. She then rrpeated, "So you want to add money to your account? Everything I said, she repeated. She slso asked if it was from this phone number, and she was one digit off. Whatever happened to quick and efficient service?
The reason why I have been calling to add money this year is because I am dissatisfied with the way they have been handling the auto pay option, which I had for a few years with no problem - I had a certain amount taken out the 5th of the month and it was great! All of a sudden, they stopped withdrawing the money and after 2 months, I got a recorded message that my minutes were about to run out in 7 days. When I called to complain, I was on the phone with customer service for a half hour because she repeated everything I said. I then sent a letter to the President/CEO and I received a call from his assistant informing me that they don't withdraw the payment until two days before they expire. So for 5 days before, I would have to hear a recorded message before I make any call that my minutes are due to expire. MY REASON FOR WANTING TO HAVE A CERTAIN AMOUNT WITHDRAWN ON A CERTAIN DAY OF THE MONTH IS TO AVOID WAITING UNTIL THE LAST MINUTE!!! WHAT PART OF THIS DON'T YOU UNDERSTAND??? And who trains these customer service reps to repeat everything back to you with every sentence? What I want is to go back to have a certain amount taken out of my account on a certain day of EVERY MONTH, no matter how much I have in my account!!!
having trouble with iPhone 6 went to store two time said have to go to apple store drove 40 miles got my phone checke told me I had to go thru insurance I went last Tuesday had file for insurance still haven't got phone I really think people are not trained I am senior use my phone to keep in contact with grandkids really hard to believe I at my age get run around by people at store that don't know what there doimg
I have internet service for one year at $50.00 monthly. In August I received notice that my year would end in September and to contact AT&T prior to 09/15/2007. I contacted Terrell and asked if I could continue at $50 per month and explained my financial situation. He left a voicemail stating it would continue for 12 months at $50.00. I also received an order confirmation to that effect. However, the new confirmation was effective in August instead of September and contrary to what was promised, I received a bill for 60.00. If this could not be accomplished, Terrell should not have promised this. My concern is that AT&T failed to live up to the written and verbal confirmation. Then I was told if I cancelled, I would be liable for charges. Why? Since I was not given the arrangement that was agreed upon. Why should I be penalized for not receiving what I was promised. If necessary, i can send you the audio recording.
I have contacted customer service approximately 4 times over the last week because my internet service is out. The automated system as well as the representatives there are saying that the outage is still existent. The rep I spoke to yesterday said services are normally restored in a 24 hours so I asked to speak with a supervisor. The supervisor I spoke to named Richard was chatting with me and did not give me a chance to type anything before disconnecting our chat session. I have not received any calls or notifications regarding an outage until I called only to have a supervisor be rude to me. This is some of the worst customer service I have experienced in a while and I am definitely shopping for a new carrier in my area!
To whom it may concern,
I am writing this letter to relay my great dissatisfaction with the services I received recently from AT&T. I am a disabled, elderly woman on a fixed income and appalled with the run around and poor customer service I was given as I attempted to retain services at my new residence. As a customer of AT&T of over 8 years, I had been pleased with the services provided, but this current ordeal has lasted over four months (from May 2017 to present), as I have been told incorrect information, stood up for appointments and promised things that have not come fruition. I would like to provide a brief overview of the egregious manner in which my case has been handled in hopes that something can be done.
In May of 2017, I moved to a new residence and requested that my cable services be instated at that location. Upon contacting AT&T customer service to begin the process, I was told that I had AT&T gear that I needed to return in order to clear the previous account. I told them that the items had been returned, but the system did not reflect that I had done so. Over a month and a half passed and numerous follow up calls later to verify if the account was cleared, I was continually told that the items were still shown on my account. This was a tremendous stressful situation for me, not to mention prolonged period of time that I did not have services in my new home. All the representatives I spoke to did not take the time to research the situation any further, which was perplexing to me to say the least.
I was finally able to speak to a manager and able to plead my situation for assistance. It was found that the account was cleared and I was promised a $200 gift card and a reduction in monthly services to $80 per month for phone, internet and cable for my inconvenience. The installation of services was ordered and scheduled at that time. The tech did not show up on the day and allotted, which was another added stress to an already absurd situation. When I called to advise AT&T that the tech did not come as scheduled, they researched and advised me that a $100 advance payment was needed, which I was not told about beforehand. If I had known this information during the initial call, I would have been prepared to pay it, but as I mentioned, I am on a fixed income and did not have the funds to retain the services at that time. More time passed and I saved the money to get the services, which I was then told that due to my credit, I had to pay a $449 non-refundable fee to obtain services, which I was not able to negotiate. An option for Direct TV was offered to me as the only option of services in my circumstance, which I had to check with my landlord to ensure that it was okay to have the equipment placed on the residence. The representative stated they would call me back, but never did so. Again, I had to call the AT&T customer service department back to say that I was interested in the Direct TV services. Hopeful at that point, I set up a new installation date. The tech arrived and again I was dismayed to find that he only bought hook ups for 2 rooms, which I had ordered 3. I called yet another time to verify the actual order and was able to get the situation rectified. At this point, as you can see after much time and stress, I finally received cable services after 4 months, but have yet to receive the internet and any of the guarantees I was promised from previous interactions with the company. I am hopeful that the company is interested in compensating me and my family for the blatant disregard for time and poor customer service it has displayed over the past 4 months, as it has definitely soured the perception of AT&T in my mind.
If there are any further questions or information needed pertaining to this situation, I can be reached at 619-715-0776 at your soonest. Minimally, I would like to receive some type of acknowledgement of this situation from the company to ensure that this is addressed in an appropriate manner because no one should have to enter such a stressful ordeal just to obtain internet, phone and cable services in their home. Thank you for your time and consideration in this matter.
On June 24, 2017 I switched my wireless service from TMobile to ATT. ATT promised to credit me up to $650.00 to pay for the phones I still owed to TMobile which was 2x$540.00. On June 24th, a trade in deduction was made for the phones of $376.00 and I was promised the balance in Visa cards to take care of the balance. I submitted my final TMobile bill TWICE because I was told I did not qualify for the credit the first time!! The second time they accepted it, however, 3 months later I finally received the Visas (9/16/17) for only $190.00 each because ATT decided to deduct an additional $150.00 for trade in from the approved amount of $340.00. First of all....why was the approved amount for $340 when the bill clearly stated I owed $540.00??? And secondly, deducting trade in twice totaling $676.00 on brand new LG V20 phones is outrageous!! How is this right??? ATT is making false claims that they will pay for your phones to switch over!!! I am pissed that I ever believed them.
I ordered a new SIM card because the old one didn't work, but with one time visit at&t store, one time phone order, one time online chat order, and more than two week's waiting, I got no SIM card. When I talk to the online customer service, chatting with a person named Jennifer, the woman is even worse. I think I deserved a refund for so long a time not being served, but she didn't think so, and without asking if there is any question, she finished the chat!
We were promised 3 services for $68 dollars a month. Had them for 3 months and every month we are charged almost $100 more than that. End up spending 2 hours or more each month talking to numerous departments. They lower the bill, eventually, but the amount they take off is added to the next month's bill. They are unethical, I'm so fed up, I'm switching all my services to another company.
My youngest son called a the week before to get service on Saturday, September 9th. Came to my house so that he could assist the AT&T service people with any questions. He spent a good part of the morning trying to find out where the service tech was. Speaking to someone in another country who knew nothing. I called later in the afternoon on Saturday to see why they still had not shown up to come check our equipment, since we believed that Hurricane Harvey had fried our receiver. This was a no show and a lot of static on the phone. Now I am being sent out new equipment that should arrived today (Tuesday, Sept 12) . What service, I am so tired of being jerked around with them. 281-484-4902
My oldest son had the same experience yesterday at his apartment NO SHOW, NO CALL- This service SUCKS!! 346-900-3989
So you know what AT&T Uverse needs to reimburse us for our time and does not deserve even one gold star.
Account: 116979669 [see attached image]
For TWENTY YEARS - - ALL my checks arrived on time and cleared my bank.
I got notification that a check (sent on Aug 12th) had not arrived by Aug 22nd (confirmed by bank. that it had not been posted to them)..
[Note: the USPS, apparently, has had some sort of deliver problem. because a first Comcast/xfinity check (mailed the same day that my first AT&T check was mailed) also never arrived, and i had to send a second check, too (on the same day as i sent my replacement check to AT&T]
I called the Philippians AT&T Support Center and spoke to "Lea" [ID no. 60197-5014].
She failed to document this: that i would be charged a late fee even if i sent a second check.
[Note: i could have walked 20 mins to a AT&T store at a mall to pay with cash or check or credit card if i knew i was going to owe an addition $10 that i can't afford]
MY UNDERSTAND WAS THAT I WOULD NOT (NOT) GET A LATE FEE CHARGE.
I understood from "Lea" that everything would be Okay, since i was sending a second check, SO LONG as it arrived before Sept 15th, WHICH IT DID (confirmed by my bank / posted Aug 28th).
I now have a new billing that includes a $9.00+ late charge with the bill totaling ten dollars more than normal.
[09-11-17]: Successive and Repeated phone calls to your incompetent Philippines' AT&T Support Center produced only people wanting to do power over me and not be supportive. [Hanna/ID= 4504 and Rachel/ID= ?] Repeatedly they refused to connect me with a supervisor who could remove the late fee which should not have been there in the first place. Then Hanna said she would call me back in 30mins. SHE DID NOT. || An hour later i called again (Rachel), and was finally to someone who was supposed to be a supervisor. I got to Bryan/ID= V3FP7Y6, who, supposedly, was a supervisor. His language was practically impossible to comprehend. His demeanor was the opposite of helpful. He kept trying to say i did not have the correct Account Passcode. I did. I always give it and it always is correct. Then he said he was in the cellphone department. It seemed to me he wanted to do-power over me and have control. The hostile attitude of Filipinos is generally combative, not polite and not accommodating. They demonstrated this toward me, an American [a 70 year old white lady in my case]. This is not good for your AT&T reputation and not good for your PR. || — IT WOULD BE SMART BUSINESS PRACTICE to honor the No Late Fee understanding i had and credit my next bill.
I was ATT Corporate store Employee. I was getting 50% discount. I lost job on 27th July 2017. I called same day to customer service to know up to which date I will get discount and they said up to that billing cycle. On 19th August I went to Beltline ,irving store and changed plan from post paid to prepaid and next month I got bill around 106 dollars. I did chat with customer service they adjusted amount and told me to pay $ 73.97, which I pad immediately. Still I was seeing 32.50 still needed to pay. I again called customer service and told them that I changed my plan the very first day and they said still I have to pay $32.50. As I was charged for whole month even though I have not used it. From her tone she was not ready to look in the matter or asking supervisor and was not ready to give me email added for making complaints. I am very upset with this. As an employee I was always feeling proud for working for my company and Team and I thought they will help me out as much as they can.My account no, is 177056942461. Please help me. Thanks.
my bill is never the same every month and never in my favor.
when I call, get no help and when I asked to speak to supervisor they are not available and will call me within an hour RIGHT
no call back. I am very unsatisfied with their customer service ..
Ive been a loyal customer of att for over 10 years. I bought my house and moved in 2 1/2 years ago. I transferred my u-verse to my house. I had noting but problems with it going in and out all the time. Countless phone calls and men coming to my home would never solve the problems. They convinced me that by installing direct tv, drilling into my brand new roof to install a dish would solveall these problems. I expressed concerns about my new roof having holes drilled into it. Att said it was the best option. Direct tv never worked properly. I had so many outages with internet and tv going down all the time. By all the time, I mean many times per week. I was charged 100 the day they came with the service man telling me I had to pay this fee or they would not install it. Then I find out I never should have been charged this because I was a current att customer. I never got reimbursed for this. Finally, after over a year of this, with service men coming out 5x in one week we decided to cancel due to att not providing the service in the contract they promised. The past 6 weeks, I have been on the phone with att to get the termination fees reversed as they told me they would do. The final bill is almost 321.00. I have been transferred 11 times in one almost 3 hour call, hung up on, the managers, customer care people and billing managers that promised this bill is being escalated and would be reversed in 24 hours, stated they would leave notes in my file, it is still not taken care of. Now my credit scare reflects late payment. I have a great credit scare and this does not sit lightly with me. The notes they state they cannot find. The agent id numbers I give them, they refuse to look up and ask them. I have asked for the ceo email or name to file a complaint, they refused to give me any name or email. They never reimbursed all the money I aid for services I could not use. ATT is quick to take all my payments, never late once in 10 years, but as soon as you cancel, they shun you. I'm to the point I am going to call my attorney and let him handle it. Why can't they reverse the charges and just do the RIGHT THING? Do NOT get att service. They do not take care of their customers before, during or after service.
They are selling Asurion Insurance for phones and not telling that they only cover liquid damages and physical damages for certain zipcodes and making you pay the same price for the insurance and will not find the address that does and mail the phn to be repaired and mail it back so everyone would ge treated equally. Why cant we get the same coverage for everyone if we all pay the same price for insurance but only have one option. you should tell customers this up front.
I have tried to submit a complaint 4 times and get an error, talk again message only AFTER I finish filling out the form and submitting.
On Wednesday Sept. 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse U200 cable went out briefly. When it reset and came back up local Indianapolis channel 13 WTHR had been taken off the lineup and was no longer available. I found that there is a contract dispute between ATT and WTHR.
To be clear I am not upset with WTHR, I am ANGRY with ATT. This type of contract dispute should NOT affect or involve customers!!
Customers pay a high cost for cable and if they want cable they have to pay it. This channel is not available since last night and still not available. I am still paying for cable! It may seen like a small thing since it is one channel BUT it is the principle that this type of thing is passed on to customers. If WTHR does not want to pay what ATT is asking, that should NOT AFFECT CUSTOMERS.
I am strongly considering leaving ATT. I will be following up and continue to voice my complaint through all resources.
This is my third try to email a complaint. I could get all the way through and submit, then I would get a # (1504742100), an error message and it said to try again later.
On Wednesday September 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse 200 cable went out. When it reset itself and came on, Indianapolis local channel 13 WTHR had a message that it had been taken off. I looked online and it has to do with a debate about money between ATT and WTHR
I am NOT angry with WTHR. I AM ANGRY with ATT. This type of thing should NOT affect paying customers!! Cable cost a lot and if you want cable you have to pay the price. If WTHR doesn't want to pay what ATT wants, that should NOT affect customers.
I will continue to voice my complaint and follow through.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. EST, my UVerse U200 cable went off for a brief moment. When it reset itself and the cable came back on, local Indianapolis channel WTHR was not available. It seems there is some dispute between WTHR and AT&T re: money. So WTHR, cable channel 13, is unavailable to me, a paying customer.
Let me be clear-I am NOT upset with WTHR. I am ANGRY with AT&T. Contract and money disputes should not affect customers who pay quite a lot for cable. If WTHR does not justify paying what AT&T wants, it should NOT AFFECT CUSTOMERS!
I am strongly considering leaving AT&T. Cable charges are way too high and people have to pay it if they want cable. Now this.
I will be voicing my complaint to AT&T in any way I can and will continue to follow.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. my UVerse 200 cable service was interrupted for a brief couple of moments. When it reset itself, local Indianapolis channel WTHR (Cable channel 13) was not available. There was a message stating that this channel was removed "despite our efforts". I looked online and saw there is a contract dispute between AT&T and WTHR over money. I confirmed this by phone call with AT&T.
Let me be clear-I am NOT angry with WTHR. I AM ANGRY with AT&T. This contract dispute over money should not affect customers!!
I pay a good deal of money to have cable which is already too high. If I want cable I have to pay it. Customers already pay too much. I am strongly considering leaving AT&T. Whether WTHR is willing to pay what AT&T wants to keep in on cable SHOULD NOT BE TAKEN OUT ON CUSTOMERS.
I will be voicing this complaint in as many ways possible and will continue to follow up.
I have been having trouble with my land line phone for some time now . I called to have my lines worked on , the first guy that came out here said the problem was down town . and they would have to fix it down there . a while went by and i was still having trouble . so i called again . they said they would send some one out in 2 weeks . the next guy came out he said it was the underground wire out on peachorchard rd and he was not authorized to go under ground . so i waited longer for someone to fix it . when nothing was happening and i was still having trouble with the phone service i called again and asked if they were going to take some money off my bill because the phone service was not right still . he told me he would take 27.00 off .that was aug 8 to the 15 . it is now sept . l have tryed to get the phone fixed from before july . and still having trouble with the phone service . I think i should not be charged for service until it is fixed or turn off the phone until the company can fix this .the only other thing i can think of doing is to report it to the bbb. because im not getting nothing done like this . and to think when i call to report the problem they try to sell me more services . i dont think so if you cant get one service fixed.
my name is cheryl burke
address is 3515 old tobacco rd augusta ga 30906
phone number 706-796-9381
On Aug 28, 2017 ATT was supposed to install my internet service, so I had my daughter to take a day off from work and stay home between the hours of 8am-8:00pm. I called on Aug 27, 2017 that morning to see if they could narrow down a time I was told no but they would be more than happy to call me 30minute before arriving. I get an email on Aug 28, saying that I cancel my Appt. So when I call back they told me it was due a payment not going threw, I said if that's the cast when I called on Aug 27, they look up acct. information every was thing set to go Aug 28. When talk to att. customer service rep. she told me she apologize and she can set up Aug 30, I paid ATT $100.00 payment . On the 30th no one came out I was told between the hours of 8:00am -12:00noon no show no call. So called back they I was told I don't see appt. for you we have you down for Sept 5,2017 8AM-12:00 NOON I said could please see if I can be there first stop she said I will put in the notes. Sept 5 get here I get email 11:38AM saying they will not be able here by noon. So I explain to them this would be my 3rd install date and was lack communication on Att. How sad I had buddle packages with Direct TV SO I CANCEL MY SERVICES ITS POOR CUSTOMER ALL WAY AROUND.
on 9-1-2017 I called on 18008940374 for a down phone line in my yard got transferred to 18002882020,8773770016 got someone fro india two time gave a# to risk management 6268174294 got one more # one hour pass called again talked to jill she sent me to a line that I could speak the language called again was transferred to 611 talk to steve told me that some one will be out to fix it now to day is 9-5-2017 not done my dogs or kids was told to stay away I called the city utility serves got a number got it done 5 days later very pohave re serves that why I have cable and will never have att
Charged twice to purchase Direct TV equipment .In Store i was told you never sell the equipment ! I have spoken to at least 10 customer service agents and no one can help me
Account No. 251237543
Case # 1-209873458253
Jerrold W. Schwarz
I spent over 20 minutes on the line holding to complain about exposed wires in my garden. I am a DirectTV customer but I did not have a service call but apparently my neighbors did. I spoke to 2 ATT techinicians that were on site.
I am on hold not for another 10 minutes and still waiting for resolution so submitting this as well.
The one told me that he wasn't the one to burry wires. It is unsafe and very unsightly for my yard to have exposed wires. I have landscapers coming this week to work in that area of my yard to clean it out.
This needs immediate attention.
I applied for the Directv / ATT Wireless special pricing in February of 2016. I was overcharged more tan $100 per month for 14 months and then they offered me $25.00 credit every month to add HBO if I had unlimited talk/text/data wireless plan. I agreed and have had to call in three times and still no $25.00 credit. They owe me over $1100 in overcharges for my Directv service and they stole over 13 hours of my time calling and fighting with them for 14 months. I truly wish each incompetent person at AT&T that has been involved in screwing up my account could feel and experience my frustration and disappointment.
Can anyone imagine 16 months of incorrect bills and calling into customer service one or two times a month for 16 months? AT&T so pathetic in their intercompartmentalizations, it results in complete stupification of every employee!
I signed up for new Internet and Direct TV services based on a advertisement sent to me home. the deal was for a 2 year contract I would recive Internet TV for $55 a month with a $20 discount on my mobile phone bill and a $100 Visa card
The day of insulation the rep told me Direct TV could not be used even thought I had this service before. The only option was universe and that would be an additional $25 per month but all of the services were the same. Today I called because I had no premium channels per the deal. I found out my monthly cost is $133 per month and after 2.5 hours with your customer service I'm told the only thing I can d is cancel service
I would never have switched had the prices be HONESTLY told to me at insulation.
After 1.4 hours on the phone a team manger named Vaughn was rude and condensing telling me I lied about the package bought. This experience has left me doubting that AT&T is a quality organization
I fully expect AT&T to honor the CONTRACT we agreed too
I did an online AT&T purchase on June 21, 2017 at 6:24 PM for an Netgear 7550 Accessory for a total of $107.75. I received this online purchased on June 24, 2017. I was not happy with this purchased and on the their return policy for a refund, it said to return it to any AT&T store. No luck. Me and my son went to three different AT&T. First stop was at AT&T in Dinuba, Ca.they said we needed to take it to a bigger store. We went to AT&T in Visalia, Ca, they said they do not take item like that and we need to take it to the post office. We took it to the AT&T in Tulare, Ca. and they told us the same thing, take it to the post office. This is June 27, 2017 we send it back through the USPS. I called AT&T on August 4, 2017 I was on the phone for over 2 hrs, they kept transferring from U-Verse to Wireless back and forth.I spoke with Anika, Austin, Natanya, Richard, Samuel, he was able to find through tracking number and return label, that they received it! I was transferred again I spoke with Jennifer, Loren and Janet. Janet said it takes 90 days for refunds. She said the last of August I should get the refund.I thought it was too long. On 8/8/2017 I did an online chat with Sofiya G. Let her know the Online purchased of Netgear Model 7550 was returned back on 6/27/2017 and wanted to know when I would get my refund! She said she would have her Supervisor give me a call. At 11:13 a.m. James her supervisor called me and said he would fix everything , not to worry, I would get my refund back in my account in 48-72 hrs. That didn't happen. August 21, 2017 I called and spoke with Edward from Refund Costumer Dept. he tells me it will take 30 to 40 days more for the refund of $107.75. I have been waiting since June for a refund. AT&T has their product, I haven't received my refund. All they are doing to me is lying. Hope you can help me! Here I'm sending my order forms, Account Activity where &107.75 was taken out and my Return slip from Visalia Post Office. Thank you, Maria Valencia
When switching to at&t from Verizon I was offered a promotional deal to cover the cost of my cancellation fee (up to $650). Then later on I was asked if I wanted at&t to buy my cell phones or keep them and sell them. We asked how much they would be willing to buy them for, AT&T offered $200 each ($400 total, they were in really good shape). We figured we would probably only get $125 each, so sounded like a good idea. We had the manager come over to confirm that the "deals" were separate; One deal to buy our phones. Second deal cover cancellation fee up to $650.
We got our final bill from Verizon, took it into the at&t store and they uploaded everything and we were told we are good to go. We would get 2 visa giftcards in about 8 weeks ($220 each to cover the cancellation). All is well with the world.
Then I get the email stating that my cards have been approved and put in the mail... $20 each. WHAT?!?! At this point I click the link attached to this email to discover that they are NOT separate deals and that you had to trade in your phones and they DO subtract it from the amount they are going to "cover" for you to switch. Not to mention all this happens after your first 30 days so you can't just cancel.
I called customer service only to be transferred 4 times, totally over 2 hours, just to be informed that they are not AT&T (they are a third party - Extra Measures) and cannot do anything and they suggested that I go to the store, but it doesn't matter because they told me wrong and at&t will not honor it.
So I go to the store, wait 30 mins just to be signed in. But I was happy to see both the girl that helped us and the same manager were working that offered us the deal. I was told when I checked in that they can text me when I’m next in line if I want to run some errands, but she would wait if it was her because they were moving fast and had 2 more employees coming in. I wait another 45 mins and don’t get either the girl or the manager. I explain to the nice new lady what all happened and that $400 is a good chunk of change and I want it. She writes everything down and says she has to talk to the Manager (super nice about everything). After 15 mins of her and Manager in the back room, they both come out and walk over to me. The Manager then starts to tell me that I somehow misunderstand and that herself and the girl that tried to help us the first time are “actually really good about explaining the deal” so there is no way she told me that. I explained again and she claimed she would never say that and there is nothing they can do. Again “she is really good at explaining it and we have to trade in our phones.” I say, again, BOTH my husband and I didn’t misunderstand you, we confirmed several times. She just shakes her head at me. At this point I am so angry I just start to cry (not ball, but I ask for a minute). I tell them I will have to talk to my husband and walk out thanking the new lady that tried to help me. I had to leave because it was either I leave now or I throw a BIG SCENE.
I am tired of being lied to. I just want what I was promised that made me switch to at&t. Sprint offered the same deal (but explained it better, because we understood the cell phones would come out of the $650), but that is why we went with at&t – we thought they were offering a better deal. That is also why we ASKED SEVERAL times are “you sure these are separate deals?” That is why we asked the MANAGER to come over to make sure we understood them correctly! So, in other words Sprint and at&t were/are offering the same deal, however at&t is doing a bait and switch (aka lying about it until you are a customer).
My question... how do I make AT&T honor the promotion I was promised when signed,because they wait after the 30 day period so I can no longer cancel without HUGE fees?
My wife and I went into your Floresville, Texas store on August 27th around 4 pm and asked one of your reps to help us understand why my Iphone 5 had a black screen. The gentleman that we were dealing with was new and did not really know what was going on with the phone. He told us he was in "training", he keep going to the back of the store and speaking with someone and coming back to speak with us. Finally a female rep came out to help him and us. She informed us that the phone needed to be replaced or fixed by another company. She explained about the "BOGO" deal and told us we needed to change our phone numbers in order to get the deal and we could not get the Iphone 7 like we wanted because of our eyesight. After we had been there for about 30 minutes or so, she informed us that their system was down anyway and we couldn't buy any products until Monday so we needed to go back to the store on Monday. We disappointedly agreed and we left with my cell phone still not working. We went back to the store on Monday, August 28th and none of the people that were there on Sunday were working so we spoke with Seth. We explained the situation to him and he stated that we could get some good deals but he would have to speak with his manager Justin Sixsmith so we needed to come back on Tuesday because the manager wasn't there but Seth assured us that he would be working the next day until 8pm. Again, we left very disappointed and upset that we were not getting anywhere with our situation. We returned to the store on Tuesday, August 29th around 6:45 or so and lo and behold Seth was not working!!!!! There was another rep there and he informed us about the "BOGO" and we told him about the situation and asked to speak with the Manager. He said the manager would be out in a bit and continued to look at the ipad for more deals. Finally, after about 15 minutes, a gentleman came out from the back room and I asked him if he was the manager and he said yes. I explained the situation and he did not care, he stated that we could get "BOGO" but we needed to add a line or take one off and get a new phone number and told the other rep where to look for the deals on the ipad and told us that he needed to leave because he was suppose to be off at 6 pm and he had personal things to do. He just left us standing there with the other rep. The rep then told us to come back in September because At&T would be offering good deals on the Iphone 8. We just left very upset and couldn't believe what was going on with your store. We have been customers for a few years and we are very, very upset and disappointed that your reps could not/would not help us get a new phone!!!! My name is Edelmiro "Eddie" Ramirez. My wife's phone number is 956-236-2207. I still can not use my phone (956-220-8799).
AT&T digital life is the worst product on the market. They came out to repair one digital door lock that had a key. The new digital door long no longer had a key. Needless to say, it did not function and lock me out of my home. I had to pay a locksmith $180 to break me into my back door, currently the only door that works. They have promised me over and over phone calls, on site visits to correct the problem, supervisor phone calls, etc. – Nothing has happened. I have been with AT&T for over a decade I spent in excess of $8700 a year with them on their wireless plans Internet and DirecTV. At the very least they should treat me with respect They do not. If they cannot treat someone who spends the kind of money that I spend with them with a modicum of respect then how are they going to spend the average AT&T user. I am demanding to be let loose of my digital life contract immediately and I will be taking my phones elsewhere in addition to my high-speed Internet and I will be dealing with DIRECTV one on one without AT&T and Bault if that is not possible I will deal with dish network. AT&T is officially Lost all my am business. We live in a capitalist society and the only thing that these big corporations understand is the loss of money. It has been three days now and I still cannot get into my front door; The last customer service person this morning had the audacity to tell me that there is a technician coming to my house today but no one has called me to see if I would even be home today to receive a technician. This treatment is out rages. They have lied to me now on four separate occasions for this one instance
I have written several letters regarding the repeatedly bad phone & internet support,and subsequent poor repair service I have been receiving from AT&T since April 2017.
I have contacted the local AT&T office several time and had over 15 technicians here in my home within the past 4/1/2 months and the issues have not been resolved.I cannot understand why no one at AT&T can correctly identify and fix what should be a simple problem.
I went to at&t to ask about switching from Verizon. the sales rep at the Quakertown pa store advised that there would be 3 gift cards for 650.00 so I wouldn't owe Verizon anything. I offered to pay the deposits on the phones at that time. However the sales rep used the credits for the deposits on the phones without my authorization. I am stuck with a 1500.00 bill from Verizon which now has me in collections .I traded in 2 Iphone7 and an IPhone 7 plus I got credit for 3 IPhone 7's. I am also going to contact better business and file a complaint . I have been to the store in Quakertown the day after I switched and several times after that with no resolution. If I knew this was going to happen I would have stayed with Verizon
I did try and contact the regional manager and they would not return my call . My supervisor at work advised she has had the same issue and is filing a complaint with bbb and she is going back to Verizon. I will also be leaving att and advising anyone I know not to switch to att. If you are trying to send away customers this is a good way to go about it. I am so sorry I ever left verizon
I moved from Georgia to SC in July. In June, I established new service with AT&T which included DIRECTV + AT&T internet bundle for $80.00 per month. This included free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. After signing up online, I received Order Confirmation Number: 22-173667914113234. Later that day, I received another email from AT&T asking me to contact them because they could not complete my order. It took 5 phone calls (one lasting 1 hour and 26 minutes) to explain to the AT&T reps that I was moving and wanted to sign up for the current promotion. The representatives were so busy reading a prepared script they were not actively listening to what their customers are saying. I finally had an installation date of July 18th with the AT&T rep telling me they would honor the same promotion $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card.
On July 18th, my internet was set up at my new address by AT&T. Later that day the DirecTV tech came to my house to hook up cable. He advised that he could not hook up DIRECTV because there are too many trees in my backyard. I called AT&T again and was told they would hook up AT&T U-Verse on Friday, July 21st and honor the same promotion of $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. My appointment was set between 11:00am - 1:00pm. The technician did not show up until 3:30 that afternoon and although he was setting up 2 televisions, he only brought 1 remote.
Two weeks later, my premium channels were cancelled with no prior notice. When I contacted AT&T I was advised I was not eligible for the premium channels at no cost for 3 months even though I had been watching them until they were disconnected. I eventually resolved that problem. A few days later I noticed that I was charged an installation charge of $35.00 and charged for cable service beginning on July 18th even though it was not hooked up until July 21st. I again had to call AT&T to resolve that problem. The AT&T rep issued a credit to my account and confirmed that I would be getting my $200.00 Visa Reward card in approximately 3 weeks.
Five weeks went by and I had not received the information for the $200.00 Visa Rewards. I contacted the AT&T Reward Center and was told they did not show any rewards for me. The rep said he could issue rewards in the amount of $150.00 and he would transfer me to AT&T Customer Service to obtain the additional $50.00 in Visa Rewards. I requested to speak to a manager and was supposedly transferred to a manager named Matthew. Matthew told me he would issue the additional $50.00 in rewards. That was 5 days ago and I still have not been issued the additional $50.00.
AT&T has poorly managed my account since the day I signed up. AT&T incorrectly bills its customers, fails to honor promotions and won’t provide any meaningful resolution to their customers.
I spent four and a half hours today calling AT&T customer service regarding my account. I had a new bundled account with Direct TV, landline phone with unlimited long distance and internet that was to take effect in December 2016 and was a 12 month agreement. I have not received the same bill two months in a row. I have called every month and been told things that I knew were not correct. Today was no exception. I was disconnected numerous times. There were a few representatives that were rude and clearly were not going to assist me. A forty plus year customer should be one that you would want to keep. Not so. When they can not tell you why your bill has not been the same for eight months in a row and are rude you no longer have my respect. Asking you to read your bill to them while they look at it on their end and say "good job" is unacceptable. I did my work by keeping records of names, dates and times. They will say anything to get you off the phone. They do not even think about some of the ridiculous things they are saying and when you call it to their attention they just stop talking or hang up on you. Looks like you would WANT to retain long standing customers. Guess AT&T does not care.
This saga starts mid-afternoon Wednesday August 16th coincidentally within 5 minutes after I had called Spectrum Time Warner to order their 100 MG Internet Service, and right before I called AT&T to cancel my internet service. An AT&T representative just happened to knock on my door, informing the residents in my area AT&T had just installed a new fiber cable. He told me I could get Direct TV and Internet service with a total savings of about $50.00 per month, and that AT&T had Internet speed available at 1000 MBPS (1 GIG). The reason I called Spectrum was they advertise 100 MBPS for $49.95 per month. I was told by the representative, I could get 1 Gig Internet speed for only $70.00 per month. My first thought was 10 times the speed with AT&T (and I’m already with AT&T) for only $20.00 more a month, that is a no-brainer, what a deal. I signed up for the Direct TV package, plus the upgrade to my Internet Service. Sounds good, but………. I was told the following Friday the 18th AT&T would be out to install the service. I took off work Friday (1) for the person to install the services requested.
When the man arrived, he told me he was only out to install the Direct TV order. I presently have 6 televisions in my home with 6 cable receiver boxes. The installer informed me with Direct TV I could only have 3 or 4 active receivers and for anything above 4 boxes I would have to activate and de-activate a box each time I wanted to use the 5th receiver. Also, he and whoever sold me the package were 3rd party vendors and in spite of the fact the person was wearing an AT&T ID card they are 3rd party vendors and will say anything to make a sale. When I called AT&T to verify what the installer had said, I was told what the installer had said was correct. Anything above 5 boxes I would have problems. I cancelled the order, and kept my original U-Verse service with 6 boxes.
When I asked what time, the installer would be out to install the Internet service I was told there was no order placed for service. I was under the impression the person I placed the order with had placed the whole order, but was later told since he is an independent contractor, and NOT an AT&T employee he does not have access to the AT&T ordering system and that I would have to start the whole process over again. At that time, I placed an upgrade to my Internet to 1000 MBPS (1 GIG) and was told an installer would be out Tuesday August 22nd between 09:00 and 11:00 am. I took another (2) day off work expecting to be able to return later that afternoon. After about 4:00 pm I called AT&T and spoke with a supervisor named Swami who issued another trouble ticket and told me he would be monitoring the job and that someone would be out that day. The installer finally arrived around 5:00 pm and stayed until after 7:30 pm. He told me his job was to install, THE FIBER ONLY, and that someone else would be out the next morning, to complete the job. Consequently, I had to take another day (3) off work Wednesday the 23rd.
Sure enough, another installer showed up around 08:30 am and he was here all-day Wednesday. One of the problems he mentioned to me was, there was something wrong with the way the order was blocked in the CO and that it reverted back to copper line speed and it would take 6 hours to correct. He called his supervisor and everyone else associated with the order and within about ½ the time the problem was corrected. The installer was here over 12 hours trying to get the service working, correctly. When he left he told me 1 was getting over 1 GIG download speed and 750 MBPS upload speed. He left and everything was working great.
Saturday August 26th, I just happened to check the internet speed, I was getting and according to www. att.com/speedtest I was only getting 38 MBPS upload speed and 51 MBPS download speed. I again called AT&T and scheduled an appointment for the next day Sunday the 27th between 08:00 am and noon. When I realized there was a conflict with the times I called back and re-scheduled for between noon and 4:00 pm. The technician showed up and within 10 minutes was gone telling me there was an outside problem and he would refer it to the correct department and someone would be back that same day. Thankfully, I didn’t have to take another day off work but, I wasted another day waiting for someone to get my internet working, all for nothing. About 6:00 I called into AT&T again and spoke with another supervisor Mel who issued another trouble ticket J 864 994 56 and told me the problem was outside my house and he would be “monitoring the job and that someone would be out that day, and that they would be working until about 10:00 pm.”
Before I left going to work Monday morning the 28th I thought I would give AT&T another chance. I called again, spoke with someone named Jason and he issued another trouble ticket J 866 391 10. He gave me the standard phrase about monitoring the problem……We agreed before I take another day (4) off work he and the technician would call me at least 30 minutes before the technician arrived. Within 15 minutes he called me saying the guy was on the way. The tech arrived about a couple of hours later. The first technician, polished the connections and said whoever was here the previous day (Sunday) did not do everything he was supposed to do and he would refer the trouble back to him. I explained this had been referred, referred, and referred again, but the service still was not working correctly. He called and got someone from the same department as the original technician who came out Sunday and together they made the following conclusions: (1) my desktop computer is working wireless, as opposed to being hard-wired, which is the optimum, (2) the network interface card in my computer is too old and cannot operate at 1 GIG speed, and (3) that there are too many programs operating on my computer, in the background. In order to solve the first problem, I would have to authorize an additional charge to “hard wire” my desktop. I authorized the charge, and when he finished hard wiring it still did not meet the minimum requirements. After he finished, my internet speed is only 138.1 MBPS download and 143.0 upload. It improved about 10 % from the download speed of 32.5 and an upload speed of 36.9, but nothing close to what I expected or what is acceptable. I’m paying for 1 GIG speed and I find it extremely hard to believe AT&T is advertising 1 GIG speed and in reality only offering less than 15% of what is promised.
When I asked the installer that question his response was I should expect 1 GIG leaving the office, but only 500 GIG, (under perfect circumstances) at the gateway, and since my computer is in such bad shape, I should replace it. AFTER I PURCHASE A TOTALLY NEW COMPUTER SYSTEM, and the absolute best I can expect is 300 GIG at my computer.
Concern – Every time I call AT&T I get an agent who is extremely apologetic, very sorry I have a problem, and they are more than willing to help. The problem is they never solve problems just refer them to someone else. Please consider teaching your foreign agents how to test problems, or bring that function back to the US, where the testers are? Results matter to me as a customer, not someone who is being condescending.
Question: How do I get what I’m paying for 1 GIG Internet Service, without having to take another day off work, or going to another vendor? I’m a retired AT&T employee who chooses to do business with AT&T, exclusively.
Ellaird Bailey, email@example.com
Account Number – 104 800 705
Home 626 798-6755; Cell 626 644-2778
Landline goes dead often. Phone has been dead for almost 2 weeks. Previous request to check line with no results. Tired of paying bill when service is not available. Mrs. Jackson is 100 yrs. old and needs her phone to work in case of an emergency. She furthers needs a reduction of monthly bill charged because of her age and service of the phone.
Thank you for your attention to this matter. This is our 3rd request to fix the landline of 615-895-1312.
Patsy Highland, Daughter
Cell Phone # 615-585-7030
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