AT&T Complaints Continued... (Page 8)1071+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
on march 15th 2015 i made a payment arrangement to be drawn off of my bank account on 4/3/ 2015.....i decided to pay the late amount of 215.45 on March 30...with my Discover card...and they canceled the arrangement for 4/3/15. i checked my account on3/31...there were two charges for the same amount showing pending..218.45. I then called att...the rep said she only saw one charge and would reverse it. today 4/3/2015. i checked my balance and saw that one charge went through in the amount of 218.45...on 3/30/15...not pending but cleared. I was told to bring my statement to a local office ..which i did. The Owensboro Kentucky office. A gentleman named Reuben tried to help...we contacted Discover...he talked with them as well as i ...the payment has cleared but ATT says they did not get the payment....i left after almost an hour without a resolution and the person whom Reuben contacted thru att was no help at all...they are all resolved that my account is still 218 past due. I so not know what else to do. i have the proof of payment...brought to an office as instructed...ive been a loyal customer and pay alot for your services and would like a speedy resolution to this situation...I am beyond frustrated with the service and run around to pay a simple bill...ive never had an issue before...i hope to get a response asap..my next contact will be the President of the Company....
I had to take off three days from work to get my service installed properly. At the end of the first day after staying home until 5:30 in the afternoon, the tech support person left and all of my services went off. No phone, no tv, no Internet. Called him, no answer. Left message, machine cut off mid message. No response so I called manager, no one answered, no message machine picked up(I was later told he was on vacation!!!) . No service first day, no response second day. Called tech person who installed system. He hadn't arranged to come out to fix it, or he hadn't gotten another tech to do so. He stopped by later that day for about ten minutes but don't know what was wrong and left for an appointment. No service second day. Called 1(877) number and spoke to a rep who set up an appt. for day three. Day three tech showed up and finally got problems solved. Installer screwed everything up, told he was new!
Oh yeah, I had called a rep to explain and complain and was told a manager would call me back. Seven days later and no call. Gave my cell number, had seen a number on my tv on my land line which no longer worked because of incorrect installation (assume this may have been the manager who was told not to call my land line and I was assured he would call back on cell). Was sick and tired of countless hours at home waiting and on the phone, gave up. Today is thur. 4/3 and received a bill from you for a months service after having it for a week. Bill in the amt. of $184.02, I signed up for your promo for $89.00 a month. Incorrect date of service on bill, incorrect amt. of bill. I'm still on the phone trying to straighten out this mess after 30minutes. Asked to speak to manager after rep. Could do nothing to help me. She was on the phone, waited 5 more minutes, she was in a meeting. An hour after calling manager still hasn't fixed this. Is going to call me back. I have never received such poor service in my life! This has been botched from day one!!!
I've had this service for many years. Here the past few months I've become ultimately pissed due to poor data service AFTER the fact I upgraded and payed for an extra 2 gb of data to be added to my current plan. Whereas I had little to none problems before, now once the extra 2 gb of data are used up, the remaining 2 gb may as well not even exist because it's impossible to load any form of web browser at all. That being said refers to the con-minded message that comes thru stating that 2gb of data have been used and the remaining 2gb will become extremely slow. Well, common sense would clearly say that it is absolute bullshit. Not to mention, having payed for an extra 2 gb of data leads to believe that hey, now I have a total of 4gb. Clearly that's NOT the case and its quickly leading to be a decision I make personally to drop AT&T service and change carriers if some kind of solution can't be made. I'm not even half way thru my month billing cycle and can't even use the damn web.
On April 4, 2015, at or about 12:00pm EST, I purchased High Speed Internet services of which Representative had taken 53.49 from me. She said that she was going to process the order and call me back in an hour from whom I have heard nothing from her. It appears that she has taken my money and has no intention to call me back.
I was supposed to get a $150 gift card for signing up. I called in January [verified this morning on the phone with customer support] and was told that it was too early to request the gift card. I called again this morning and was told that a letter was mailed out in December [a month before I was told it was too early to call] and that if I did not receive the letter then it was just too bad. The promotion was expired. Is this a scam? Are customer support people told to make excuses so that the $150 gift card is never sent? Why tell me I can't ask for the gift card and then tell me that it was already sent?
I wanted DSL instead I received a phone line, that I did not want. I called and ask about DSL & was told it was not available. I told her to cancel the phone line & take off the charges. She canceled the phone line but not the charges. I have called repeatedly & have been told every time the charges were being wiped out. Now it's in collections! 318-982-1369 181
I signed with AT&T over the phone, the representive promised me a $150 credit for each line to switch from my current service, the first month I did not receive my credit, I paid the bill anyway because I was told I would receive the credit the second month of service, still didn't receive credit, called and was put on hold for 30 min and then disconnected, called back and was on the phone for 1hr 15min before supervisor Wanda Johnson told me I would not receive credit because representive entered information incorrectly, spent another 1hr 17 min on phone with another supervisor that put me on hold for 48min and never came back before At&T disconnected my call again. I would like the credit that I was promised or I would like to be released from this fraudulant contract without affecting my credit or having to pay a cancellation fee. I have no problem honoring the contract as long as AT&T honors their promise as well. I spent over 2 hours on the phone with supervisor that did absoulutely nothing except leave me on hold. The last one did not give his name and checked back 3 times without speaking before he disconnected me. I am very unhappy with the cusotmer service that I received from the supervisors. The initial representive answering each time was very professional but the supervisors were awful.
I've been lied to from Att for almost 3 months, and STILL DO NOT Have My Nationwide Long Distance Service, Your Service SUCKS !
I recently contacted ATT to install a land line at my new house (new construction), first they said they dont service my area, but I have a neighbor who has ATT I told him, so then I needed to get my neighbors address to prove it to him. So I did, then nobody came so I called back and they said my address doesnt show up in there system so I gave them my neighbors address again, then I called back again and they told me they had to verify my address with the 911 office, then finally about 5 weeks later some one came and ran a line on top of the ground thru my yard and installed a box on my house yeah, said some one would come next week to bury the cable, here we are 2 weeks later nobody has come... so I was telling the guy who hooked up the line that I was getting the land line solely for DSL so he checked at the ATT terminal post in my front yard and confirmed that there was DSL available, I already knew that since my neighbor had DSL just next door. So here we are today and I just got off the phone with ATT and they informed me that no DSL is not abailable for me...a little frustrated since that was the whole point of getting the land line and the guy I spoke with said It was available, I just want the line buried and then disconnected and MY MONEY BACK!!!!!!!!
I recently purchased a phone and for the discount from my company thy asked me to bring verification ,like a copy of my pay stub.They took a picture of my pay per hour and all other earnings.Which is a violation of policy and law. This was the store and corp office in sisk rd in Modesto, CA.
I cancelled and service ended for my business line in February. The service did stop however I requested an "intercept number" which I was told would be my new phone number given to my customers when they call the disconnected number. Later I found out that customers only heard disconnected message without referral. I called to ask for the referral recording three times. 1-14-2015 I spoke with" Vivian" who had the most hideous English skills I've ever heard from foreign phone workers. Next I spoke with"Perlyn" on 2-25-2015 who also assured me that the service would be set up within days. Customers are still telling me about the disconnect recording. Then I even received a bill today. Unbelievable .
Called to order service because we've moved att was suppose to call and set up installation date , they never called to say when they would be out to install . I've lived in the new place for 7 weeks with no phone from att, then I get a bill in the mail for $119.60.for a phone I've never had.when I ask them to cancel the order they keep transfering me todifferent department's. Any idea as to how to get the right number or right deartment.
When walking into the store in greenfield wi next to Starbucks and an ice cream shop Leroy met me at the door friendly and asked how he could help me. I had told him I was waiting for my fiancé to come because he was going to add another line. My fiancé and I had thought that the store closed at 6 but it was 5 and were there at 440. Leroy had then asked well when will he be here, we close soon. Terrible thing to say to a customer. Anyhow he checked to see if he had the phone which they didn't and then he sent someone else to the store down the road, which he then redeemed himself. My fiancé and I did not know that we couldn't add a line unless we are the primary account holders. Our situation is a little different and his parents live in Florida which is impossible for her to be in the store with us. So we were told she could do it online and pick up the phone in the store. My fiancé asked of she did it now would we be able to get the phone today again we did not get a real answer besides I don't think our computer will update that quick. Needless to say we walked out of the store and searched and the phone was already available for pick up. We will not be back to that store.
My Nokia prepaid phone always goes back to the main screw in its own. I can be on a website, texting, ir what ever and it just back to the main screen. Gets really frustrating. It's only 3mos. Old and has always done this. And we need more apps to choose from, I would really like to have checkout 51 and other money saving apps. Not happy at all. I have been with att and had an iPhone before this and this phone is very frustrating.
We repeatedly have frudulent calls. thieves trying to get our credit card #, trying to steal from us ALL the time and AT&T can' t do anything about it. No way to block the calls when the thieves are using every trick in the book.
Why is AT&T useing my name on Facebook??? Comes up that Ronnie Barker likes AT&T, You do not have my permission to do this, I can't see it but all of my friends do, have asked you not to do this, Rep.said it wasn't AT&T but open it up and you can see it is. comes up as part of a sports program you put on, Taken picture of it tonight from my friends I-pad. You are using me to Advertise, Stop it or take $50.00 off of each of my bills. Also on a bill two monts back I was told how much to send you for payment, aster adjustments made, I sent the amount I was told, last bill it was added back on as late payment---Your people will tell you anything just to get you off of the phone,,, But don't worry because I'm looking at other options, someone that don't tell me one thing and do something else. Thank you and have a great day..
I was promised a deposit waiver and also that the messed up saying I had a 351 dollar past due amount and I did t. I also called in and got the run around with all departments and on one manager pretty much called me stupid and than I was told that managers would call me back on three different occasions and that didn't happen. I have a disabled daughter that I need a break bone and now I don't have one thanks to att customer support!
I purchased a Otter Box phone cover with belt clip. Part # 6930 E . The purchase was made at the AT&T store, in Madisonville Ky. The purchase was made on 2/3/2015. On 3/28/2015 the clip broke, causing the phone to be lost for approximately 2 hours. I went to the Madisonville store, with the damaged clip and my receipt and asked the staff to replace the defective product. The AT&T staff informed me that they were unable to replace the defective product and that I should contact Otter Box for replacement.
I did not buy the product from Otter Box and feel that I should not have to contact Otter for replacement. I purchased the product from AT&T and feel it is AT&T's responsibility to replace the defective product, in store. Products were available in the store at the time I was there. At the time of the Phone cover, I also purchased a 5S phone and AT&T appeared to be very happy to accept my money for both. When I needed true customer support, AT&T was reluctant to do so. Customer service does not appear to be part of AT&T !!!!!!!!! Very unhappy customer !
I have called 8 times to straighten this Mess Out, My account # 864 638 5670 478 1975. We are PAYING for Nationwide Long Distance Calling ! For Months, Please Get somebody that can STRAIGHTEN this CRAP OUT ! IT STILL DON'T WORK ! We Have Family in other states we NEED TO CALL ! FIX The Damned Thing !
Retired, fixed income, called in Sept.2014 about monthly bill always increasing. Supervisor stated that my bill would be $124.00 plus tax. And under this contract I could not change carrier without penalty. I have made calls about every month trying to get someone to tell why bill is escalating every month. First was told that phone and internet had gone up. Next time I asked how can you raise my bill when I'm under contract. Was informed ATT was not raising my bill it was my users that were increasing. Tomato/tomato. With Google now in Grandview mo, you need to take better care of your customers. As soon as my contract, Sept., is up u can bet I'll be gone.
I used to have att a few years ago, my children were young and my wife and I rarely used it, so after a year we cancelled their services. Years later, we signed up with charter (not that their any good either) after their promo expired, we decided to go back to att. Currently, my wife works at home so she requires internet, at decent speeds, to keep up with her workload, as well as, the kids using the internet more now. So, I called up att and ordered a package from them, since we received a flyer in the mail on bundled packages. I ordered the uverse 200 and 18mbps internet, the csr set the appointment for a few days out. We decided to not cancel charter until att was up and running, to ensure that their wasn't any issues causing her downtime from work(good thing too!)
Anyway, I was told that the installer would call us the day before and within an hour of when he's supposed to show up. Needless to say, I didn't get the day before call and I was about an hour from my installation window, so I decided to call in to verify that installation was still happening that day. It turns out that my installation order had been cancelled because there is a "facilities issue" that needed to be fixed before I can have my order completed. So, I asked why wasn't I notified of this before my wife clocked out from work for the 3 hour window to ensure that she would be avail for install, as internet would be disrupted. They told me that they tried to call but the number was wrong, so I asked what number did you call. She told me a phone number that was out of state. I asked her how is it possible to get my ph # wrong if I used to be a customer and the many times I was verified of my number...she didn't know.
Anyway, she told me it would take them 2 weeks to fix the facilities issue and that I would get a call as soon as it was completed, so we can set an install date. So the date of the completed repair was supposed to be March 24th, 2015, I didn't get a call on the the 24th or 25th, so I decided to call on the 26th to find out what's going on now. Anyway, they said that the facilities issue was fixed but they didn't know when it was completed. So again, I asked why was I not called as promised. She said they tried, and again they couldn't reach me because my ph # was wrong again, so again I asked what number do you have? Again out of state #! REALLY???? Anyway, the previous operator told me that I would be compensated for my delay and what not, so I inquired with this CSR about it, and she had no idea what I was talking about.
She offered to not charge me on the $50 activation charge, whereupon I told her that considering I had to pay for charter to extend their service due to the fact that they failed to install my internet, which was already more then what they wanted to compensate me for. Also, the fact that I had to follow up with them after their failure to follow up on my account/order. She ended up having the supervisor call me back, so I needed to get off the line so she could call me. The "supervisor" called me back stating that she is reading over the notes that she was given about my account, I told her I doubt that the CSR would be able to notate all the challenges I've had regarding their company, she said okay... 5 seconds later (without saying anything else she hung up on me), so I decided I'd wait a couple minutes (could've been a dropped call right? WRONG), so I called back the number that she called from and now the number is now a disconnected #. uh huh whatever!
Anyway, the CSR had set my appointment for the next day from 9am-11am and told me that the installer will call me about an hour before he heads over... okay fine. So all morning I'm waiting for this call... no call. So, I decided to call again and find out what is going on, I told them I did not receive a call and it's now an hour and a half after the window that I was given. The CSR told me that at 8:47am, that the installer had logged in that he was on his way (again did not receive a call), so I told him you realize that my window was from 9am-11am don't you? And that it is now 1230, right? He said he understood that... but did not say anything else, so I prodded him with the understanding that it's an hour and half after the window and I still hadn't received a call, which would in turn change the window... right?
Anyway, he ensured me that the tech was on his way... so, I called my wife to update her on what's going on. As it turned out, the installer had gotten there at 9am (again, no ph call). Now the problem, as it turns out, the "facility issue" repair was not actually completed, so the tech had to call another tech to complete the facility issue repair... REALLY???? So, as it turns out the install took about 5 hours... AGAIN, REALLY??? I decided that instead of trying to reach out to another supervisor, who will probably also hang up on me... I'll have to wait for the online customer service survey to express my disdain. Honestly, if my wife didn't require internet I would've said screw all this! Granted, Charter is bad also but that is another story... also, with charter, att, and directv being the only choice available... really do we have a choice?
I had an ATT tech come to my new home to install all 3 ATT services. While the tech was at my new home he drilled a hole through my second story wall to the outside of my home. My roof is in a "barn" shape so when the tech drilled through the wall he put a hole about 2" around in my roof through my shingles. He then left with the job not completed, a second tech came out to complete the work and at that time my husband showed him the damage. That tech then called his supervisor out to take a look and he put a temporary patch on the hole and told us he would file a damage claim for us. We then received a letter in the mail that stated we had to contact them within 45 days to file a claim and have this fixed. My husband and I have been attempting to contact these people and are unable to reach anyone.
We call and get an answering machine that tells us to leave a message and they will contact us back and then they call back 4 days later and leave us a message and the whole process starts over again. It almost seems that we will not reach anyone in 45 days or less and then who will fix my roof? This is getting out of hand and I will email and call everyone I can until SOMEONE takes responsibility for this and fixes it. I expect an answer back in a reasonable amount of time to let me know what is being done about this and in the mean time I will be reaching out in other ways.
Have been unable to contact service representative for over 4 years. Finally reached someone today and they could not help because they had the incorrect driver's license number. I then was transferred to another number and was able to speak to an automated service. The automated service then put me on hold, which I am currently still waiting. Recording continues to state "please wait". Just got disconnected. Really? Need information sent to my home address!
I have been trying to get my phone service to work for the last two weeks and to no avail has anyone been able to help me,or tell me why my service is not working. I have spoken with more than twenty people in different states. I had one lady name Rochelle try to get me to get televison service. When I told her I did not want it she politely took it upon herself to say, why? don't you have money. How dare you ask me that. That is none of her business. Another person yelled at me and told me I was not suppose to have something on my phone. I truly thought i paid this bill so I can have whatever I desire. It has not gotten any better. My phone still doesn't work and they don't care because we have no other phone companies to go too. Well I have decided if this how retail people treat customers like me and you we are dome.
I ordered a tablet ,returned a tablet. I didn't like the tablet and asked if I returned could I have original tablet was told yes but AT&T will not send out tablet at original promotion. Was billed 57.15 and 14.99 for a tablet used one day.
EVERY month my bill seems to be different. I call the customer support line and the agent usu sally upgrades or credits my account, but then the next month, nothing has changed. This has been 2years now that I have called almost EVERY month to dispute charges. As of today, I am on the phone with att now and they are telling me that the gentleman who upgraded my account on December 23, 2014 upgraded it, but didn't leave any notes, not even his name. So, I have not only been overpaying $20 these past 3 months, but now they are raising it $70 and saying there is nothing they can do for me! WHY SHOULD THE CUSTOMER BE RESPONSIBLE FOR THE MISTAKES OF YOUR REPS??
I am a single mother and have been in and out of the hospital these past few months and it is absolutely ridiculous that I have to be on the phone for hours trying to figure out why YOUR REPS haven't done what they were suppose to? PLEASE CHECK MY ACCOUNT AND LOOK AT EVERYTHING THAT HAS TRANSPIRED THESE PAST 3YRS!!! ALSO, I deactivated my Automatic Draft, I think a year ago, because y'all kept drafting different amounts. After I deactivated my account and removed my CC information, y'all somehow STILL drafted over $200 out of my account! Which is very ILLEGAL!!! I was in the process of getting a lawyer on that matter, but I ended up letting it go, until NOW! I'm so frustrated with dealing with agents in different states and not EVER being able to get back to that same rep to hold them accountable for NOT doing their jobs or lying to customers about promotions and rates! WORST CUSTOMER SERVICE EVER!
On 11/1/2014 I was offered a new package which included HD Discount for one year. This was verified on 11/15/2014 by rep. Fredlene. Every month I have to call to have my bill adjusted because I am billed for HD. On 2/24/15, rep Ms Mary adjusted my bill but said I will have to call in March again. When I called, (on 3/26/15 at 8.45am) I spoke to rep. Shae who could not help me so I spoke to her supervisor. The supervisor was rough with me, and even said there are no records of the date I quoted and all my previous bills were adjusted in error. She said I should have been billed the full amount since December 2014. As I am sure these conversations are recorded, someone in a senior position needs to investigate why the supervisor behaved this way and confirm whether what I am saying is true or not.
Called ATT to move phone service and internet, order was placed on 3/12/15. Called customer service 2 times to verify service turn on and all the times they conformed time and date for service activation at new residence. Finally at 4PM internet was active, but dial phone was not and ATT customer service showed service was to get turned on 3/25/15. Time came and went when service was to be turned on, called customer service and they are closed. Called repair department, they tell me there is nothing they can do, they don't even see a repair/ installation ticket for my service.When I tell them there is a medical alarm on the service there repair supervisor" Eva Jones ID # 942" tells me not there problem.To call again tomorrow and then she hung up.
After being a customer of AT&T for more than 35 years, my last experience may as well have been the straw that broke the camel's back. I was given the "opportunity" to upgrade my phone and was glad to do so. I ended up getting the latest Samsung Galaxy S5 Active. Great phone but that's where the "good" ends. When I bought the phone, I was told that they offer a "free" Samsung tablet. Having never owned one, I thought it would be nice to have since it was "free". The 1st one I received lasted about 1 day before it locked up and I had to return it. Once that was done, I received a letter 2 days later stating congratulations on adding this new line and to enter my access info to hollow my charges. That's where the "free" came back to me. I was told that since this is a cell tower dedicated tablet, there is a $10 monthly charge.
I don't need a tablet that tells me the same thing I get on my home computer and smart phone. I tried to return it and it was like pushing water uphill. I had to go as far as calling the Corp. customer service line and ask to speak with a manger. Since the box it came in was accidently thrown away, I was told they can't re-sell it and it was mine to keep. Not a chance. I had to threaten canceling 4 cell phones, a home phone and U-Verse internet. (That's another story since I was forced to give up my DSL which worked just fine. Not any faster and more expensive....)
They finally gave in but they said I had to ship it back in a box I had to buy "since they did not have any in their store. They had 2 on display right there in front of me......They gave me a return label and said have a nice day... Are you kidding? Run fast if you get a similar offer. Go buy a I PAD that is Wi-Fi ready and you don't have to pay a monthly fee. VERY disappointing. I hear Sprint and others will cut my rate in half. I think I need to look at this deeper......
When I started my service I especially asked about unlocking my phone as I travel internationally and to very small countries. I have enjoyed being able to purchase local SIM cards. I was told I needed to wait 14 days, but I would be able to unlock my phone then. Both VIA chat and at the local store personnel confirmed such. I waited 14 days and requested to be unlocked. I got a response back that I needed to wait 60 days. I waited 60 days now I'm told I have to buy out my contract, change my number and start over on a month to month plan. I personally like AT&T. I have used them at different times both personally and through work. If I had gone with T-Mobile I would have had a lower rate, more data usage, and my phone would have been unlocked at 14 days. I believe I was scammed on this one. I believe AT&T needs to do the right thing and retain they employees so bad information like never happens again.
I do want to stay with AT&T, but I want me phone unlocked as promised.
At&t keeps going up with their prices and keep giving me the run around with the type of plan I have, one sale person said I have a month to month, then a other saleperson said it's a year plan. when I call to close my account, at&t want to charge with me $90.00 because I am flee up with their price change.
Called to review purchase of I phone 5s 12.1GB ( charged 650 and was told that was the price at that time). However another sales representative said that price was associated with the the 32GB 5s. So no real explanation for the difference in cost was explained and no resolution. Also a sudden increase (63$) in my bundle service occurred and the explanation was given a promotion expired. To help reduce new rate another promotion was offered that still increased monthly bill (34$). I said that wouldn't work and was placed on hold to speak with an account specialist after 20 minutes I hung up thoroughly dissatisfied. Customer for almost 20 years.
I received two monthly bills stating that I owed nothing for my ATT Uverse account. I had just switched and moved and so I did not think anything of this since I had payments that were pending. Then the next month I receive a bill for not only the billing month but the previous two months with an "apology" that the billing department had made an error and I now had these charges to answer to. This is fraud and is not correct. I will be addressing this with my attorney in that I have two bills that state I owe nothing for that time period and now I have a bill stating that I have charges from those two billing cycles. I should not have to pay for your inability to run a business correctly.
I called into customer service today regarding my phone service being suspended. I was given several different stories by two different people as to why my first bill was so high. The third person i got was a supervisor in escalation. I explained to her as well as the two previous agents that i was at work and i have two disabled children i cannot speak in detail about whats going on can we set up payment for Friday march 27 2015 and i will call this evening and we can talk in depth about what is going on. The escalation female i spoke with who claimed her name was Michelle after refusing to give me her name said she couldn't do anything for me until i made a payment. I told her i could not till Friday she said there was nothing she could do for me. I told her to turn my phone back on and she said sorry cant do that.
I said then transfer me to someone who can and she said ill transfer you to the Spanish department and i told her you actually admitting to transferring me to the wrong department because im upset and your mad because im mad i said your in customer service u cant talk to me like that u can get fired she said no i wont no one will do anything to me. She said other very rude and mean things that i cannot remember because i am at work trying to concentrate and this has really affected my whole entire day. I have not received any notice that my bill was due by phone fax text email or regular mail. I do ot appreciate the way all of you representatives talked to me and i will tell every family member i have about how awful at&t is. I have revert been treated so badly and unprofessionally in my life.
All of this is because some one at ATT disconnected SCADA data lines that have to be in compliance with NERC/FRCC/DOE, and fines can be levied at my company for mistakes made by ATT?!? The (3) pending circuit installs have been designed. Central Office cards are being expedited and will not be in until late Wednesday. Orders will be dispatched Thursday. As of an hour ago, I was unable to locate the orders in your express ticketing system. This may not be the case now, but at that time the order had a due date of 3/30. It was also pending dispatch and had not been picked up by a tech. This is where my disconnect comes in at. I can appreciate all hands on deck to resolve this, so let’s show due diligence and someone up the chain please call me with answers. I have turned down many circuits and not removed translations or reassign OE’S the same day. New policy maybe? How this happened is not the matter. What does it take to get this fixed before COB today?
Yes, So I have my At&t phone a little over four months and im getting messages 20 minutes later, my calls aren't showing up and it shuts down by itself... fix my problem ?
In my opinion customer serve at ATT has gone downhill BIG TIME, I dealt with Bill from Rochester NY, a customer service rep, found him to be nasty and rude so I asked to speak with a supervisor, he down right refused my request and said he could help me, I than insisted on speaking to a supervisor and he told me NO he will not transfer me to one. he sia he could help I told him that he didn't help me yet. Comcast had bad ratings on their customer service well I think Comcast got rid of their bad seeds and ATT hired them. I had Epix, the rep told me I didn't have to pay because I had the 450 package, well find out it was a promotion and find I'm paying for it. They say one thing and then do something else. Mind you all the do is show OLD movies and charge you for it, their programing is terrible, I get the movies from Red Box, they are current and cheap to rent, to rent a movie from ATT is $6:00 for something current.
I have AT&T UVERSE phone, tv, &internet, two times this week they went out. About two weeks ago after having my tv interrupted off and on all winter a technician came out did some rewiring and changed my modem. This has not solved the problem. I am about ready to change carriers from AT&T.
I have been a customer with AT&T for over a year . Almost 5 months ago I was promise a reward card for up grading ..... the funny thing is I NEVER GOT THE AWARD CARD and have been giving the run around with AT&T every since. Now if i held my payment for over 5 months I would have been cut off. They have every excuse in the world as to why the card have not came and even went as far as saying the mail man is keeping it ... FUNNY - I get a monthly bill with no ISSUES
at&t i have two cell phones i always pay my bill every month. i dropped my phone no. and the glass cracked. i contacted at&t about and they told me to contact my insurance to see if i had coverage, which i did, they told me they would replace me with another phone and they would send me a return box to return it in.they told me that there was a deductible of 149.00 dollars. they told me they would it to my account.when the receive the phone that was to be repaired. i found out that i could have my regular phone repaired much cheaper.i contacted them before the deadline and told them i was returning their new phone because i made arrangement to have my old phone repaired because i had gotten use of it the told me when they receive the phone they would not add it to my account, they had already received the new phone and the insurance co.added the 149.00 dollars to my account. which came to 275.00 dollars. i cannot pay 275.00 dollars on my account. i told them i would pay my regular bii when due,and will not pay the 149.00 dollars the insurance added to my account.they did not repair my old phone.they want me to pay the 149.00 dollars and within 90 days they will refund me. at&t told me if i don't pay it they will charge me late charges. that's not fair.
My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!
I am sending this email due to a problem concerning my cell phone.i dropped my cell phone in january 2015 and broke the front glass. i contacted the insurance co.they told me i was covered but the deductable would be 149.00 dollars and would be added to my regular account, i thought about and said ok.so they sent me a new phone and it was not like my phone.so i checked arround and decided to get it fixed a a lower price. so i made contact and told them i decided to get it repaired. so they told me to send the new phone back in the returned box the sent the new phone in and they would take the 149.00 dollars off my account.they have received the phone long time before my account was due.so they sent me a bill of 275.00 dollars. they added the 149.00 dollars to my regular account,and i cannot pay that amount.i always pay my bill on time. the insurance co.has the returned phone. at&t tells they want me to pay the 275.00 dollars or they will charge me 5.00 dollars late charges every 5 days.i like a&t services,i cannot pay 275.00 dollars,i will pay my regular bill on time. we all are trying to survive.
Returned a cellphone for a warranty replacement and it was returned with a crack on the screen and the back cover pried off. You can see the tool marks by the SIM card slot. AT&T refused to honor the warranty and denied removing the back cover. Tried multiple times to get this resolved and they wont budge. If you ever have a warranty issue I would try and find a place local that you can take it to because if something happens after you ship it you will be stuck with a $420 bill.
That rollover data plan, doesn't really rollover. Not all that you have left over at the end of the month. Then the customer service rep tells me what I'm looking at on the phone is not accurate. So I had her tell me what she saw as accurate at the moment and I figured it out from what I saw on my phone, while on the phone, and my phone is acurate. So she referred me to next months bills. So many problems with AT&T
As a contractor I need to schedule a late payment after confirming a date with a representative a day later my service was suspended. I was hung up on twice (no I was not cussing).had I knew they couldn't arrange a late payment I would have made other arrangements. I feel like when they want me to upgrade they are sooooo nice but if I need help the customer service SUCKS . ANYWAY after 7 year so I am changing to verizon.i got lied to and ....well that just doesn't sit right with me.
I was having problems receiving and making phone calls on my iPhone. I contacted AT&T to inquire what the problem was. I had the misfortune of getting on the other line the worst customer service person, ever ... his name is Juan Lawrence. His attitude was basically " ... so what if you have a problem" He was totally disinterested and disconnected from the entire conversation, and he practically dared me to switch providers. It was a horrible experience ! I had never in my entire life had a conversation with such a pathetic worthless customer service provider.AT&T, you just lost a loyal customer.
My daughter and I are At&t customers since 2006 I believe and honestly speaking had unpleasant situations with at&t ever since every few months there's a situation.: However this latest situation have been the worst thus far. I ordered a Samsung s 5 on Saturday February 28th. March 2nd I called to find out the status of the order. I was told by a Representative that the terms and condition wasn't accepted I went on line to accept the terms for the second time. called back to at&t spoke to a associate who said the same thing that the terms weren't accepted I said to the rep that I did and after I excepted the terms a box I believe appear in red writing that said I already excepted it This has been going on for going on three weeks. On Monday March 9th I spoke yet again to the at&t associate I explain to her every thing that has occur these past weeks. She in turn said to me that I didn't have to wait for the online order that continue to say pending I could go into the at&t store and get the phone after I cancel the online order. I took her suggestion and receive the phone
The at&t associate never told me that by going into the store that the price would change While in the store I called online with the help of at&t associate I cancel the order The rep also spoke to the online associate and ask for him to do something I forget what so that she can place the order . what ever it was needed to be done before she could continue with my order. I was charge an activation fee being that I didn't do the transaction on line I was also told by a associated that I could try to call and speak to the supervisor at the location where I brought the phone and ask if she could wave the activation fee I did that spoke to a gentleman who said his name was diamond He was suppose to give the supervisor my number so that she could call me back She was business at the time when I called I can't remember the young ladies name although I have that information on a piece of paper at home. I never received a call .
I called at&t for the last time today March 12, 2015 the associate I spoke said that the order wasn't cancel I paid for the taxes that needed to be paid in order to get the phone, with my credit card and I haven't received my funds as of today 3/12/15 Honesty speaking I should have found another provider after all the negative situations I've had with AT& T thus far. I've done everything I could do to resolve this matter I hope some one from this corporate office will help me resolve this matter and return my money.
MY at&t uverse box shorted my LG TV main board HDMI ports, Will my TV be repaired. The unit in question was replaced.
I bought a Android phone in February 2015 . It is March 2015 . On March 11, 2015 I was making dinner set the phone down on the counter to fix dinner . After dinner I went back and picked it up off the counter and went to use it . All I saw was lines jumping on the screen . I powered it down and brought it back up and it was fine again,. two minutes later the lines were back . I got in my car and drove to the nearest AT&T store for customer service to see what happened . The sales representative told me it looks like I should set it down more secure . He told me to buy a better secure phone . '
He said it might have a glitch in it . Let it set for a couple days to see if it will stop . The lines are jumping worse . It is a TO GO PHONE . I am very upset and not happy how this was handled . The representatives do not pay no attention and give quality service because it is a TO GO PHONE AND NOT A CONTRACT ! I do not understand that , I pay a monthly bill to AT&T just like everyone else does . AT&T are getting money from me just like everybody else is . He thinks it has a glitch in it and if it doesnt go away to buy another phone . Are you kidding me I just bought it a month ago. I can not run back and buy another phone cause it has a glitch in it !
I initially acquired AT&T U-verse 450 back in July of 2011 with the first month and installation paid in advance ($391.66). I dropped the U-verse TV but kept the Internet and Telephone in May of 2013 ($100.63). I returned all of the rented equipment AT&T supplied for the TV service. I received a refund for the portion of the TV's month that I didn't use but not the month in advance that I'd initially paid. I continued to get request from AT&T to restart my TV service with them for $29.00 for 12 months for basic service.
On 09/10/2014 I talked with an AT&T Associate named Elyssa whereby she signed me up to switch back to U-verse TV and said that my U-verse Package of Internet, Telephone and U-verse 450 TV would be $184.00 per month, not including taxes and fees. AT&T Technician "Sharonda" came out to install my TV equipment and was surprised to see that my house was already set up for AT&T and all she had to do was switch out DIRECTV Boxes for AT&T's." Sharonda spent about twenty minutes switching out the boxes and adjusting the sets, two hours talking to my wife and I and then another hour and a half sitting in her truck.
My new bill arrived and I was floored, $608.65. There were one time fees totaling $247.00 plus one month advance fees again! I now have two wireless access points sitting atop my computer desk wired in series. AT&T ripped me off and refuses to consider that I've been defrauded.
They are the biggest manipulators and are able to rip you off like if there's nothing wrong with that. I went into the store and needed and weren't able to give me any information or help me out in any way. They have no idea what they are doing.
I have been experiencing reception difficulties since day one of my contract. After complaining to my local AT&T store the sales rep installed another "chip" which in his words would improve the reception. He also commented that if this "chip" didn't help they (at&t) probably have to do some upgrades to the cell tower. I live north of the reception tower. when i called to again complain about the reception or the lack there of the sales person flipped it back on me. Why have i continued my contract with them for the past 2 years without pursuing the reception issue? So she also told me that reception in my area is a "2". That's what the problem is. If that was a problem from the onset why wasn't i informed of it?
She did offer a fix - a mechanism to enhance the reception quality thru my dsl at a purchase price of $150.00. (there is a $75.00 rebate). So because i have lousy reception and didn't continue to complain the solution is a cost of $75.00 to me because at&t cannot provide the reception i can't get and was not aware of in the beginning. Really? There a 3 places in my house that i can get a signal - the bathroom (on the toilet), my downstairs at my computer desk and my nightstand in the upstairs bedroom. I was so frustrated this morning that i told the sales girl i couldn't talk to her and hung up the phone. Don't treat me like it's my fault. Honesty from the onset would have been nice. How is charging someone extra for services you cannot provide the customers responsibility? Have been with at&t 27 years.
I decided to go with AT&T two months ago. I bought an I phone 6 plus. The store is 1000 S. Dale Mabry Hwy, Tampa Florida, 33629. The person who sold me was Luis Lopez. We both speak English and Spanish, so, believe me no room for mistake. I was sure that I made all the questions and I understood everything, considering that nowadays they charge you for everything.He was very nice, but turned out to be lied right on my face.
1- the phone wouldn't charge, went to store told him about it. Can't do anything! Apple Store would take care of everything, no questions ask, they would give you a new one. NEVER, it took different visits,and they finally got it working for me ( one day old phone and they had nothing to do with it)
2- convince me to take a tablet home, free try for 14 days,no charge except 10 dollars monthly if I keep it. Did not even open it return it on the 10th day. My first bill came, with a charge of 40 dollars for the tablet, NEVER KNEW, there was a 40 dollar fee for the tablet connection in addition to the 10 dollar monthly..worse non- refundable. They saw in the record I returned it on time, but it did not matter. Luis, lied to me. I spent so much time in AT&T phone to get credit for it, they did finally.
3- now I received my 2nd bill and turns out to be Luis lied to me again, I got a plan 5 dollars monthly for International call to Peru and the minute is 1cent. Why not ? said Luis, For 1 cent you call to Peru, it is a great one!!. So I signed for plan. Now that I checked my bill 58 dollars in International calls, they charged me 25 cents per minute instead of 1 cent. I have spent so much of my time in customer service AGAIN. They would not take responsibility, they credit me 25 dollars but not the 58.
I am so done with them! It is so sad that a company like this, cannot be reliable, accountable, honest, trusted. It is deceiving . I want my money back!! You lied to me.
My complaint is that on feb 7th the infinity NASCAR car race was shown on fox sports one but someone at at&t figured we would rather watch people throwing darts rather watching the NASCAR race.which I cannt believe anyone would do. We got this service because it was going to show all the NASCAR races all year. The three top divisions of NASCAR were to be shown on fox one or fox two Along with certain ARCA races. So please explain to me why you did this and dont tell me it wasnt available because it was to the dish networks you people chose to not show it and I am very upset with you..Now is this going to continue? I will not watch darts come on give me a break how much does darts bring to you? I bet the ratings were not very high. So do I have to change to another network for phone internet and TV? I am sure that I am not the only one upset with you.
I been a customer with AT&T for almost 2 years and I do not appreciate and am not satisfied with the phone I purchased back in December 2014. The Samsung Galaxy S3 Mini is not operable at all times and is not functioning and calling when I want it to. This phone is JUNK! I know this phone may have insurance on it but I prefer to get another phone as a credit that I can pay its money worth monthly. I would like to escalate this issue to a supervisor or your corporate because I been having issues with your faulty device that is not worth paying for. I will be in touch with a rep tomorrow and try to get this issue taken care of unless someone can contact me right away. This phone has been giving me a huge headache and problems because this phone will not function. How am I supposed to talk to someone or do something on my phone if it doesn’t work? This phone is accident free its just your performance and quality of the phone that makes it CRAP! I will be waiting for someone to contact me.
First I registered at a $28 rate for U-Verse internet. The very first month I was charged $66.50, to which they absolutely would not return my money but held it as "credit", which could then only be applied after 3 billing cycles(!). For the next 6 months I was charged $56 (DOUBLE) what I should be paying and I had to constantly call the company and request my payment reduction, something that took an hour and a half each time. Finally, when I thought I got the credit applied to my account, the contract was renewed without my authorization for another year. The month after I was charged for the previous bill (which should have been paid for with the credit) and the current month plus penalties. Beautiful.
After another 2 hours on the phone and going through 3 people who simply could not understand the 5th grade math, I finally managed to find someone very useful who fixed up my account. Never again will I do business with ATT.
I called at&t regarding my bill. It seemed a lot higher this month. (approx. 100.00). I paid $200.00 on 3/4 of my bill and called 3/5 @ 12:00 approx. to find out the extra charges. One extra charge I was told was $59.00 for activation fee for tablet. I was never informed of activation fee. I was told my bill would be reviewed and receive a call back in 30 minutes. Never received a call. Text came thru at 5:30pm saying my account would be credited $40.00 (which I do appreciate) but, no explanation what $40.00 was. I called at&t told that activation fee was waived for my tablet $40.00( activation fee $59.00?). I called again and spoke with Cierra Brown going over my bill and talking about prorated fees. Kept asking if I understood or is this too confusing for me. Asked her not to talk to me like I was the dumb one. I have never complained to at&t before. I have always been treated very nice in the past and appreciative of that. I have been a customer for at least 15 to 18 years of more. I did not appreciate the way this was handled or spoken to. Usually receive a text asking to rate my phone calls and how I was treated not this time? (have always in the past gave very good feed back).
3-6-15 I had to make phone to AT&T in FEB, and now in March due to fact that an AT&T agent changed my plan without my authorization. I had called in Feb to inquire about the account charges, she told me it was due to the tax rate. She then questioned me if want a phone, I said no that will increase my bill,then she tried another option, I said that will also increase my bill. I then told here I trying to decrease my bill. She then said she could give me discounted rate on my next two months bills, I said fine. In March I received my bill and my U-verse tv plan from 300 to the 450 plan. I never agreed or was asked to change my plan which increase my bill aroung $50. So, I called Friday 914 am. 3-16-2015 to have it changed back the agent said there were notes, and I told her I dont care what notes were in my file I never authorized the in Feb to make changes to my account. This agent should not be allowed to make changed my account on her behalf. Im pissed off know because I have to pay 131.61 instead the 86.11 I normally pay every month. If anything I should get a discount for paying ontime, yall dont have a discount for that do ya.
I am writing in reference to the ending balance of $277.40. I have called three times, and of course, cannot understand the representatives. During the December call, the representative was to research the account and get back to me…never heard back from her. This week, I was on the phone one hour trying to resolve this issue but unfortunately was not able to. During this call, the first representative did not have a clue about anything and I could not understand her English. After 30 minutes with no resolution, I asked to speak to her supervisor so she transferred me to her supervisor in California. Again, I could not understand the supervisor, and of course, supervisor did not have a clue how to resolve issue at hand.
At 5:58 p.m. when it was time for her shift to end, she transferred me to “payments” without informing the payroll representative or myself that she was transferring my call. So within this one hour phone call, I was transferred three times, explaining the situation three times, and of course, the payroll representative could not assist me because she only takes payments. This is so ridiculous that AT&T has lost its customer service level of integrity. In the past, AT&T always had superb customer service, which has always been the reason I have maintained accounts with AT&T; however, this will no longer be the case. I have been with AT&T for over 10 years.
The above mentioned account was effective April, 2014. I terminated the account on November 26/28, 2014 because I was moving in with a friend who already had service. My final statement reflects 11 months of early termination fees, which is not accurate. All three representatives have agreed I should not be charged with 11 months BUT NONE have the knowledge or the tenacity to investigate and resolve the problem. It is easier to say they will call back, transfer the call, or disconnect our call. I would like some resolution to this situation so I can move on. I would appreciate feedback or a phone call from a representative who can speak English and rectify the problem.
They keep on charging me the wrong amount I would of only have to pay29.99 for this month if adjustment was made to me account somebody isn't doing their job I a very angry customer every month I have to agure with them about my bill they keep charging me more and more each month if you guys can't get my bill right I just going Togo with some body else because into going to keep telling where you are charging way over board
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.
Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
I have two accounts, have had for years. I couldn't understand why the amount was so different for each bill. I question the billing, AT&T was charging $21.00 on one bill for long distance service and 10.69 on the other. When ask why, i was told because we didn't have our services local and log distance tie together. I told them we did and had it for about 3 years. I was told they would start a investigation on it. I receive this bill still being charged the $21.00 for long distance. Also there was no way the math added up for that bill on services. It was explained to me in broken English the fuzzy math. There is no break down on the bill. I feel the numbers are put on the bill hopping you will not look too close. I hate calling AT&T to question any bill. I can't understand the person working there. I think that's what they want , to wear you down so you will just give up. Other than my phone internet service is $39.00 and the other account internet service is $42.37 a difference of $3.37. They should be the same. There again i don't understand why one internet service is different from the other. I think most people don't have two accounts that come to the same place where they can compare. I think AT&T with their fuzzy math is ripping all of us off.
We needed to move our mother to a nursing home and after talking with a man from India for an hour and a half it was all set up. The day before the move, I called and after another hour and a half with another person from India, I was told they would be there before 6 pm. After 5:30 came and still no one. I called and after I got another person from India who after 30 minutes finally contected me to the install dept where I got an AMERICAN who said I was not even on the books. REALLY? Totally angry...
I was going to change my phone and internet service to AT&T when I changed to DirectTV. I was told I would have the same phone number and it was not the same. I immediately cancelled and received an e-mail that it was cancelled. A modem had been sent to me already and I returned it with the form inside cancelled. It was received and verified as so with AT&T. I have called numerous times and they continue to send me bill, collection notices, and more bills. The last AT&T person on February 2nd said this was handled. Now I get another collection notice. I will call ponce more and then send all copies to the FCC, Consumer Relations, and the Attorney General of Texas.
I have been getting a statement for about two years for phone number 260 824 8071 acct 2113697 with a 5 cent credit on it. I have called every phone number on your statement ...everyone the people I talk to gave me. Been transferred only God knows how many times! I have written a letter to your company. I just want you to KEEP the 5 cents!!! I worked in Healthcare for 25 years ....we had a policy ...small balance/small credit balance policy we wrote off balances like this. PLEASE do this to this account. Working in the billing department of a hospital I know how costly statements are and postage....multiply that by (2) two YEARS ....DO YOU GET THE PICTURE? I am tired of these statements. Because of them we cancelled our landline and we have had it forever. Get your act together. I really would like an answer to this email...and by the way I have been told by several of your people they took care of it and we would not get anymore statements.....they were wrong.
For over 3 years and through 3 different accounts I've had nothing but problems with overcharges and phantom items billed to me to the tune of almost $2500 from 23 events. No joke.
It start with my original account which was a landline phone and DSL service. When I moved into a new apartment I hooked up my phone and there was a dial tone. I called ATT to have this turned off and establish new service. Gave them all my info and since it wasn't too far from my last place and only a few days I was able to keep my last phone number. A installation date was set two days later and the line disconnected a few hours later.
When the install technician never showed up I called, from a mobile phone, to find out why and found out that they wouldn't install new service until the outstanding bill, left by the previous occupant by the way, to which they pretty much accused me of trying to defraud them, was paid. After a day of speaking with customer service reps and managers pointing out the difference in account info and that I had service at a different location for all the time this other phone service was on it was finally resolved. In starting this new service I was to get a special promotion price, free install, modem and a $100 pre-paid credit card. The card was to take 6-8 weeks to receive.
My first bill I was charged $100 for installation. Which after few calls was resolved. The second month I was billed $100 for the modem which took a couple of days to get credited for. Now 10 weeks had gone by and I didn't receive my gift card so I called in about it. After alot of run around even though the offer was still running on their website they decided that they would just credit me $100 to my account. Somehow by this it nullified my promotional package and I was moved into a much higher phone plan and doubled internet charges which they tried to blame me for. This took like 3 days and like 10 calls to finally correct. That was just the start of my nightmare with ATT. Over the 1 1/2 year I had DSL service I was constantly bombarded with overcharges like being double billed for my internet service every 2-3 months or back billed for a higher rate having my service interrupted sometimes.
The last time I called in to work out still yet another overcharge I was sold into getting Uverse promising that it would consolidate alot of things and end these problems. It didn't. For another 2 years I've been charged for equipment I've never received. Installations and repairs that never happened or was needed or even asked for. Charged for equipment that was supposed to be free with promotions. Spontaneous changes to my bundle pricing with no apparent reason. Which have caused suspensions in my service around 12 times or so for days sometimes. All which is due to no fault on my part but which I've had to pay for. They don't pro-rate when they suspend service. You continue to pay until re-establish or discontinue. When I asked a billing rep to be reimbursed for all this accumulated time I was told there was nothing they could do that just being credited back the overcharges should be enough.
I plan to log a complaint with the Public Utilities Commission now. This is utter BS to me.
I set payment agreement to be drafted out my account .I call and talk to customers service to stop the drafted because the money would not be in the account.but I told customer service I would go into a the AT&T store and pay the money .I pay the money at the store I call customer service and said I pay the 565.29 that I agree to don't draft my account the is not there customers sad ok miss. Cunningham thank you for being the best of. AT&T.a day later I checked my account I had return check for 565.29 From AT&T l call customers again to stop the draft he say ok miss Cunningham. Today later 565.29 had been. Drafted from my account.l call back to say. I need my back customer service.the first time at&t denied me my money back.i call again and after waiting 20 minutes i got a manager name Abby i had to cry just so she could. Agree to refund my money back. But i had. To go the bank and get statement and fax.it's a week and i have not gotten my money back.i have to overdraft fee. I am very disappointed in at&t i have. Been. Customer for. 10 year and i have internet with them.please help.miss Cunningham.
My neighbor locked the SIM card on her phone and they would not unlock it. They wanted to send verification to her email account. The lady doesn't even own a computer. Had to take her to the at&t store but they would not except her ID card. After trying to put me on the account so that I could unlock it some 45 minutes later, it wad finally fixed. Do they not understand that seniors don't understand computers?
On 1/2/2015 my wireless was terminated with at&t. As of 2/14/2015 at&t is still auto debiting my account. The last amount was to be between $7 to $8 in a bill sent to me per two of there customer service representive. The auto debit of $31.05 on 1/14 was ok. HOWEVER the $73.38 was taken 2/14 out of my account and has not been refunded. My contract expired 4+ years ago. so there was no penalty. Services was for 12/27/2014 to 1/2/2015. the bill says used 34min INTERNATIONAL in the US and 4 texts INTERNATIONAL in the US. I have never called outside the US. The texts were not pictures so why the $73.38???? I have spoken to about six customer service reps. Two of them has transfer me to consumer cellular my new carrier. I have become so annoyed until it hurt to think about. I am tired and don't to want to think of it. I have permitted at&t to take minute and money before.
Consistently use bait and switch tactics with promotions! Very poor customer service! Rude customer service reps! TV service is the worse I've ever experienced! I have wasted countless hours on the phone resolving issues with AT&T. My advice is to select a different carrier for your phone, TV, and internet services. Hate this organization! They are a nightmare!
AT&T will get as much money they can get when you cancel your account with them. they will have all the excuses in the world why they have added $200, $500 from your account. Believe me they are so good that they will not hear your complaint regarding your account. Tried to fight it but just brought aggravation and a headache. It is not win battle from them. A big company is prepared for everything that they make sure they can get as much money from the customers. In addition, their customer service is the worst service. Now I am glad I left AT&T and will tell all my friends and families t get away from that company! Now I am stuck to be paying $581.90. The only thing to resolve the problem is to pay it in full and if not it will be forwarded to collection agency.
Att Sucks (Out Loud). Thanks for robbing me on the long distance charges, since we just came back, Piss on you! I am disabled, No income,except my wifes. Just had shoulder replaced, I hope you BURN!
I signed up for paperless billing and never received information on the $10 reward that i should have received. I called customer service to check on it and it turned into a 42 minute call with 8 transfers to different departments. How difficult is it to let your customer know that their $10 reward card will be send or credit to their account will be applied. This was a waste of my time and energy, i am so disappointed with the way ATT&T handle their complaints. No where on their web site does it offer you to send a complaint in, better yet just to talk to a customer service rep is almost impossible. It took me 5 minutes and several clicks before i could even find the number. I have been with AT&T for 10 years and expect more from them. Customer service is obviously not a priority!
1.store would not answer questions on cell phone.my phone died and had to buy one.isaid no extra charges.other manager is not there there are charges.no instructions on how to use phone.no access to computer to get info.i get charged for hitting i cons that i never wanted.hate the phone and hate the service in the store.i spent my breaks and lunch hour on the phone with att and no anwers. 2. sons two month phone's batter is defective. store said they could not do naything.that suck. we have two phones that work horrible and were told it would be $35 to bring them back. isn't the customer to get a phone that works when you pay all this money. and 3. people are getting the hd channels free. i called and i was told that i was not a preferred customer to get that free. ok. i have been using at and t for year and years. and years and years. i thought i was a preferred customer. i am not getting any help on the phone or at the store. are you going to help me.
I was out of town and returned to find my ATT modem and internet account not working. Called into ATT and they told me I needed a new modem. I purchased an ATT compatible modem from Radio Shack for $109.36. I tried to install it to no avail so called into ATT. An agent tried to helpe me install it and finally told me to get an agent with more expertise I would have to pay $50 and $15 per month to get support for it. I then went to ATT store and bought an ATT modem. I tried to install alone but called in and an agent helped me get it installed and onto the internet. I tried to log on again and was not successful but a not to contact ATT came up. I could not call them until 7 AM the next day (today) and an agent said there was a block on my account - that dept did not open until 8 AM. I was finally told my account was past due but I had paid $77.14 on 10/;5/12 at but they had no record. I paid another $77.14 today to get it back on. when I got on the internet to pay my cell phone and other bills I found that I paid $77.21 on the 15th also.....ATT HAD CREDITED IT TO MY CELL PHONE BILL OF $154.35!!! I had spoken to a chick in the Phillapines the second time. My cell phone is not due until the 23rd!!!!! I spent over 8 hours because of ATTs error and received no compensation or apology. Why do we put up with such treatment?
I started New-Service with AT&T and ordered Samsung Galaxy S3 Refurbished device. I found some technical problem in the device and went to couple of AT&T Stores to find the resolution. I was told like you can refund or exchange this device since it's under 14-days.
I called Premier Support since I bought this device online (under premier). After several conversation with them, they were ready to exchange the device and asked me to pay Full Amount for new device and as soon as I will send back the existing device they will credit back the difference amount. I follow the instruction of Premier support executive, made the full payment & returned the existing device.
I tracked the device using the tracking number given to me and called AT&T again when I saw that the device has been reached. I asked for the difference amount and asked me to wait for 48 hours. I have been calling them continuously since then but not resolution. Now I am in 2 years contract with them and also paid amount of both devices.
I called to get my e-mail unlocked...after several persons explaining I was sent a few text numbers, could not get any to work. I was told to go to the ATT store and they would unlock it....take a couple of ID's. I did that and the young lady who waited on us tried but could not unlock it either.....I am being mailed an ID...this is crazy since you have the account and more. I have tried 3 ID's and the security questions and all are wrong ....I am upset as it has been several days and now I have to wait longer for the mail....if this does not fix the problem we will be looking into another service....
We are here 5 months and every time we come back to our home I have some kind of problem with ATT. We are bundled and I see no reason for this.
I have been text questions for service and called. That is not necessary,just fix the problem. Don't call or text.
Thank you for your time.
P.S. If not for the young lady in the ATT store service would be changed as of today....she was very kind...and said she would help when I got the mail ID if I needed her.
I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered about 5$ but the speed was so slow that I ended the service after 2 mnths thinking that I am free to leave at&t. After a month they charged me 138.59$ as pending fee with no details. I called customer care. I was on phone for about 2 hrs and they were transferring me here and there and they were so dumb to answer any question. In the end I paid it. Now after 3 months they charged me 80$ again. Am I so free to call them again and again but I called again as I did not want to pay again without knowing what I am paying for. I was on phone again for about 1.30hr and they kept me transferring again and again. They have hired the dumbest people. Then I called after 2 days again and thank god someone told me the reason why I was charged 80$. She said it was early termination fee for internet I used to have 3months back. Wow that was a big surprise to me. I told there was no contract but she said there was. Whom to believe?? The very first customer care person or this one. So I have put the case under investigation. Either they are big cheaters who lie to you to put you in a contract or the customer care representatives are uneducated, dumb people.
My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told they would try to fix it but didn't get the U-verse service to work till this day. Jan. 5th, 2013
Today (December 28) is the thirteenth day I have been waiting for AT&T to "port" my number from Suddenlink orÂ Sprint. I was an AT&T customer for five years and became very dissatisfied with the cost of their service. When I tried to switch on December 15 to Suddenlink, I could not switch because of my alarm system. Suddenlink released my original telephone number on December 16. Since then I have talked to several dozen AT&T representatives.
Two have sent me to bogus numbers, one a health service and one a disconnected number. Almost all of them have sent me to another part of AT&T, which then sends me back to customer service and makes me wait through the recorded list of services. An AT&T technician came to my home, assured me the porting of the number could be done "in a few minutes" and then departed surreptitiously without doing anything or telling me what he had done. I had no telephone service for seven days but then finally got a "temporary" number.
I am supposed to get my original number back on Thursday, December 29. I had good reason to leave AT&T, and if I ever get my original telephone number back, I will leave them again. Incredibly bad service!!!
I called ATT advanced tech support because I thought I was having a Virus problem, and said I should purchase the Advance Tech for $15.00 per month in order for them to help me, I spent over 4 hours with them entering my laptop and cleaning it which I didn't request. When they were through the Virus problem was cleared up, I thought, but my computer was really messed up, fonts were a mess, and numerous items I had such as Bookmarks, Mail, were gone. But the messed up fonts were the worst problem, it felt like it had fraud written all over it. I called them back and spent another hour trying to make some corrections, but they were unable to do anything.
After talking with them being convinced I needed the Advance Tech support contract, etc. I found I needed only to do a restore and when I did everyting was fine. I am now considering dropping ATT, for Cell phone, Internet Service, and land line. If I have to pay $150 to cancel the Advance Tech contract, I will have to do it, but these Techs are not ever going into my computer again. They totally messed it up and I had to fix the problems I had myself, they did nothing but mess up everything. I have been with ATT for ages, but they will not screw up my computer again! This is a total advanced tech support scam!
I March right after getting out of the hospital, I was having issues with my phone. I was in fear of heart attack and being with out a phone. I went to the at&t store to see what they can do, I was told I had to take the phone to the apple store or wait to get phone through the mail. I couldn't wait, mgr said he would see what he could do. I had 2 myths to go before upgrade. He could and explained to someone the importance of a working phone. After all the b.s I went through, he got me an approval for a new phone. NO ONE SAID IT WAS AN UPGRADE NOR A NEW 2 YEAR CONTRACT!!! I call and find out, it was approved for a new upgrade EARLIER than allowed. Then when I call and ask for the Mgr, he was the rudest fuck..... I would have gotten a pay n go phoname had I known this bullshit would have been pulled. I don't work, I am so angry, Better Business B and chamber of Commerce! And I will post this on FB. Disgusting the way I was treated and how this was handled. I will contact my lawyer. Shame on you
I'am filing this complaint due to AT&T Being either unreliable and completely inept as to the problems of replacing a phone i purchased through their company , i had a palm phone which i was trying to get the product replaced and have been met with a stone door as to doing so , now my phone is completely dead and i'm looking at spending extra money to get another phone when the product was clearly a faulty hand set and when trying to get help in dealing with it nobody could help let alone customer service or even the store branch where it was purchased , now i have no phone and very little money to do this and should i do so it will take awy from my family holiday season ...
Thank You , Sincerely Andrea C. Reynolds
After Hurricane Sandy, ATT claimed my husband was Internationally calling/texting, however he never left the states. ATT would not show us proof of these claims and billed us for over $300 charges. I continued to fight with ATT over our international charges and they kept telling me there was nothing they could do since the system showed us international.
I was not international, I was at home with no power or cell service. We left ATT in Feb due to these charges. They billed us with cancellation fees, entire Feb bill (even though we didnt have them) and international charges. They processed our credit card without our consent. I will never use ATT again. They are trying to gain money back after Hurricane Sandy.. Horrible customer service.
Just wanted to let you know an issue that was going on for 3 month with your company and about your employees who not helped me resolve an issue with. Every time I call and they listen to my problems and promised me everything will be done and no calls backs from each of the previous people who promised to help me and call me back the next day,ather from the mangers and supervises.
I had to windup calling back myself each time with hours of holding on and never getting my situation resolved.
. I spent a total of approx. 100 hours on the telephone in 3 month with promises that were not kept... People always call to complain about service but I must write to tell you that Iâm went to the hospital twice because the way of AT&T doesnât care about the customers
. If you would like to contact me with regard to this whole experience please feel free to contact me. at 848-565-5527
I ordered a Samsung Galaxy Note phone from one of the representatives of At&t. It occurred to me on 12/19/2012 when I was getting ready to upgrade my phone I realized that the representative ordered the wrong phone that I ordered for my husband (Samsung Galaxy Note). When I wanted to get the situation taking care of At&T could not assist me because the phones was in processing to be shipped.
This ocurrence was not my fault! The Samsung Galaxy Note was for my husband's anniversary gift. In short I will have wait for the wrong phone to come ruining my anniversary gift for my husband. There should be some type compensation for ruining my anniversary!
For being a telecommunicatikons company, AT&T has one of the worst customer service departments I have ever dealt with. First one must hold on the phone for a good 20 minutes before reaching someone to speak with, then it is usually the wrong person or someone who lacks any sensible knowledge of the guestion being asked. When a person finally reaches the right department it takes a good hour to get any order changed. I recently attempted to upgrade my cell phone service. In ther process I discoverred that after being a customer of A T & T Uverse and Wireless Phones, the
wireless phone department showed me living somewhere in Shaumburg and the next time I called I was living In Independence Ohio. I life in Lisle, Illinois. The first time it took over an hour to do the necessary paper work to upgrade my phones to the I phones. Upon completion, I was told I would receive the phones the fallowing day, One week later after I did not receive the phones I phoned again and again waited endlessly to get throujh. When I finally recached the correct person I was told that I was supposed to go to my e-mail to accept the terms. No one told me that on my first call and I don't look at my e-mails regularly. After we finally get that straigtened out I asked the individual how I could make a complaint about the service. She told me I had to go to an AT &T store in Independence, OHio to file the complaint. I told here that made no sense because I lived in Lisle Illinois. She checked your records and they showed I lived in Ohio, I again worked with her to get everything corrected. I then went to an AT & T store to file a complaint and they had no idea what they were supposed to do. They callled AT & T customer service only to get the same run around for about an hour with nothing to show for it. I then fround this on line.
IF AT&T DOES NOT GET YOUR TELECPHONE COMMUNICATION DEPARTMENTS IN ORDER YOU ARE GOING TO LOOSE MANY CUSTOMERS. I ALREADY KNOW OF AT LEAST TWO THAT HAVE LEFT AT&T AND I AM VERY MUCH ON THE VERGE OF DOING THE SAME.
We have been having problems since we moved to our present location. The tv keeps freezing and when trying to record ar watch recorded program says DVr not working. The tv will stop and give list of trouble shooting suggestions. We have called and are just told to reboot.
We have rebooted this junk more times than I can count. It seems that this is happening on the main tv as the others don't have the same problem. We have been told this was impossible. The cost of this service is not low and for what we spend this problem should never exist. It took several months to get our billing straight after we moved also.
Talking to many other AT&T customers this is happening widespread. Please please do something to resolve this issue.
It's about AT&T--of course...the company with THE worst "customer service" in the world. I just spent two hours on the phone with two different techs (escalated up to a level 2), trying to solve a problem with not getting email from a business client that I've routinely received email from--four emails I was expecting didn't even make it to the AT&T server, and I'd already investigated with the client to be sure the problem wasn't on their end. First, AT&T tried to tell me it was my fault: rule #1 in their training manual must say "always try to blame the customer" because I was using the wrong version of Outlook.
Then they wanted to take remote control of my computer to troubleshoot--I refused, not only because the problem isn't on my computer, it's on their server, but also because I don't want them to screw anything up on my computer, which they almost always do. Then I asked for a level 2 tech, who tried the same routine. I then asked if she could check the sender's email address to see if AT&T had somehow blocked it. She said no, that AT&T couldn't block sender addresses....and backed off that claim when I asked how AT&T blocked spam-sender addresses (which they do, but not well at all, witness the 100+ daily spams I'm getting this week).
The coup de grace was when I had to tell HER that sbcglobal.net runs on the Yahoo platform....and this is a tech, let alone a level 2 tech??? I'm now going to drop my last account with AT&T...they don't care a whit about their customers, and never have. Thank God it looks as if their T-Mobile acquisition isn't going to go through, AND that it will cost them a bundle to get out of it....which of course they will pass along to anyone stupid enough to continue to use their "services."
I moved from Canton Ohio to Mt Pleasant S.C. I had wireless internet and phone I this wanted what I have in Canton,Ohio. I did not ask for a new equipment. I should not need to pay will $199.99.
They told me then you this move your service there will not be a charge.
They lie to me!!!!! ,
I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in
Whoever does your commercials is horrible at their job. Where did you get all the ugly kids? I work at a bar and my customers ask me to change the channel or mute when your commercials come on. Thats pretty sad. Make some better commercials the kids are very annoying and not even cute!!!!
I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
phone broke..called 611 for time eligable for upgrade. They were very understanding and said I could take it in to a local AT&T store and she (missy) would send a note to the affect that we were ok to upgrade early When we arrived at teh EPPs Bridge , Athens, GA AT&T the manager (Amy) said we could not upgrade because we had already upgraded 2 lines in May (not true) My daughter had upgraded her phone with my upgrade 2 years age and when she went back they used my number again (by mistake) then went in to change it (we have the paperwork) Amy said they had a signed contract with 2 lines...Not true! Amy rolled her eyes at me and said well, maybe if you had 5 or 6 lines with AT&T, they might consider it along with other factors but they cant now so after being treated terrible by Amy, we went to the AT&T store where my daughter actually upgraded her phone and they said that it was their fault They called customer service and after 1 hour and 10 minutes they told her...sorry, they could not upgrade my contradct until December 2013. This will be 3 years since my last upgrade. Even thought it was "their" fault and they assumed responsibility..customer service said no. I don't understand... I have been a customer with AT&T for over 12 years and am very dissapointed!
On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.
On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.
I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.
My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.
Look to hear from you soon.
I bought a iPhone off the net 2 years ago and recently went and swapped it for another iPhone, I changed my sim card in the phone to find that my phone had been jail broken, it has reset itself to your network, I searched the Internet to find how to unlock and came across this website www.attiphoneunlocking.com, I done everything the website said to do, I purchased the package I needed to unlock my phone and waited the required amount of time for the email to say it was unlocked, I did not recieve the email, I then contacted the support network from that website to inform them that I had not received the email and why is it taking so long, they replied asking for my order number, I informed them I didn't recieve a order number, they said they can't find the product to unlock without the order number, I then rang up my credit card company to recieve a statement of transactions, on the statement it shows that AT&T has charged the purchase to my credit card, I informed them of this and then asked for a refund, I was then informed that my transaction was denied and if I want my phone unlocked I have to order again, something is not right cause if my transaction was denied then it would not have been charged to my credit card, it has been approved and my phone hasn't been unlocked, I want my phone unlocked as this is my only phone I use for work and it has affected my work life a fair bit, it seems AT&T has robbed me of my purchase, they are rude and not helpful, I would like a full refund of my purchase and my phone unlocked.
I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.
Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones.
Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones, in fact it was a fraudulent wireless phone cancellation.
I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened. Today I'm in the Stockton Apple Store and someone approached me with the same offer.
I saw that he was with a friend of mine who was considering taking him up on the offer. I told him that he would be getting a bill in the mail. So he declined the offer. The conman got irate and started threatening me.
I talked to the store manager and told them what was happening. They said it is legal because the person is willingly giving their info to AT&T. I told him that anyone who comes in trying purchase 5 phones using someone else's ID should immediately be setting off red lights. The person giving the ID should be told that they will be getting a bill in the mail.
Otherwise this is a scam and Apple is in on it, in other words a fraudulent wireless phone cancellation designed to take my money. The ones getting screwed are AT&T, Verizon and the person providing their ID will get a ding on their credit report especially if they don't cancel the service right away.
I want to the at&t store cause i just get a new HTC phone and my phone felt in the water under 10 days this lady name Olivia, Olivier told me that she can give me a new phone this phone cost about $600 but if I give her 300 she will give me a new phone she did the process gave me a new phone i give her 300 I see that she put the money in her bag and give me a receipt that said 0 dollar 3 days later i went back to the store wanted to exchange my phone for a new one cause i was still under the 15 days.
I told the guys that was helping me i just paid 300 for the for 3 days ago he told me i was lying that the phone was replace for free so i would like to know where my 300 goes and why is Mrs. Olivia, Olivier doing fraud on people account to put money on her pocket.
Hello My name is Randy Gray Accounts # 504 393-0832 475 and 504 361-4601 476 My complaint is about a few things. I have been with AT&T for over 15 years. My business was @ 1801 Hancock street Gretna Louisiana 70053 . Well after I been there over5 years, I had to move to 2431 Hudson place NO 70131. I ask back then that can I have the same number 504 361-4601 moved to that location due to advertisement and everything I built around that number. AT&T replied there is no way . you have to have the number 393-0832 . They also offered me that on getting that line they can forward the 361-4601 at no extra cost as log as I stay with AT&T. Well that has been fine since last year when yawl have been making all kinds of changes.
Change 1) Yawl turned that forward line with out my knowing into a contract that will cost me 60.00 per month more . I didn't ask for it nor did I was offered a lower price when they made the changes nor did I know I was accumulating a bill 466.88. to get disconnected.But The answering guy said that I haven't paid since the month of March.
Change 2) If my phone gets disconnected due to payment . Not only you disconnect ,Your advertisement turns my business Number to other business in the area, as a recording. That is Not right I lost a lot of business over that, on the 504 361-4601 as we speak, while I disputing the charges. ( Please call and here what am talking about)
Change 3) the internet service has change also where that is coming from another company out of AT&T called Uverse . That is so crazy. When you call to speak with a manager they never get on the phone . My main concern is please get my old business number 504 361-4601 to tie back into the 393-0832 and if not please stop referring my business number to other business. I beg you please stop. I'm a small company and I will be force to get a lawyer if it hurts me more than what its doing. Please contact me back your feedback, of what can you do for me to keep me moving forward . First thing Waive that 466.86 and combine both of them numbers to 393-0832 please work with me here. I Never seen AT&T go this for to the left before. Thanks for your time .
wow, the day that commisions were to be reported for sales in January 2013 for the 3rd year in a row they have not decided which comp plan they are to use in order to pay our commisions. They are withholding 80% of the commissions since they have not sinched down the true commission plan.
They really are not concerned with the customer facing teams the work hard to hit their extravagant goals. thier plan increase about 200% across the board.
there should be a law to protect the employee's, Maybe the SEC should check AT&T out for inflating their earnings and cash reserves based on the withholding of our commissions....
Oh Well, maybe next year they will get it right.....wait we have said that for 3 years....
i have been a customer for over 60 yrs i am 86 yrs old you have been out 5 times to my house to hook up internet and each time you cant do it my internet cuts of today i need to buy a device from the at@t store in lodi i have just had surgery and cant drive ive called the store and can not get any body to help me please help me 2087635779
I am getting 20 to 30 phone calls everyday from unknown phone numbers. In addition i am now getting calls from government official staff members enticing me to vote for their candidate. This is pure harassment. This is not my first complaint to ATT concerning unwanted phone calls. Either ATT STOP THESE CALLS OR GIVE ME SOMETHING TO STOP THEM MYSELF. I am paying ATT over $5000 anuualyl and I demand these harassment phone calls to stop. If not, I will cancel my phone service with ATT.
We NEVER answer these "phone numbers" but they persist to keep calling. THERE MUST BE some way to stop this.
We went to AT&T store in Coop city in the Bronx, NY. We signed up for direct tv and set an appointment w/rep to assist in installing it over the phone. Well we spoke w/ several morons for 2hours and got nothing but a big fat zero. We went back to the store leaving specific instructions what we want is direct tv. Again the rep calls us with the wrong info and before we could ge a word in she hangs up. She wanted to assist us in changing phones.... We called tech services and spoke with Ron who after 5mins figured out we needed to purchase an ap on our phone....I must say your reps helping assist people setting up direct tv should be fired, retrained if they we ever trained in the first place or shot. Also the people at this particular store are not the brightest bulbs either as they deceived us into purchasing a trial run... FINALLY my girlfriend who was not only going to purchase this crappy direct tv service but was also going back to this store to upgrade to an iphoneX ....so now I’m warning her and every one I know of the AT&T crap service....by the way ..the reason she wanted an upgrade was because her signal keeps cutting out....
My girlfriend Juliet Elkins tel #
I am a retired employee. I was receiving a monthly concession for the last 18 years till I received a letter stating that concession would end at the end of July 2018 and a new concession is being offered for monthly long distance service. All I had to do was call a certain phone number and sign up. So I have been calling 877-377-9010 (a retiree and employee service center) for 3 weeks and every one of the agents that answered did not know what I was talking about. I was told numerous times that I would get a return call in 24 hours (they never came) or was told to call a different 800 number for help cause they don't do that. That would be 4 different numbers but they all said the same thing and referred me back to the original number. The offer to sign up is ending tomorrow, 7/31, so I called one more time and demanded to talk to a supervisor. Again I was told that somebody would call me back. Now it's nearing the end of the business day and not a call has come through. Is this the way the company saves money nowadays? Can this be the way retiree's perc's are ended and shuffled out the back door? Is anybody listening anymore?
4 hours total on hold/in queue, lied to, misinformed, hung up on by Supervisors/Managers and intentionally just placed back in queue....this is just the beginning and the issue was NOT resolved. I have NEVER been so frustrated, nor have I ever encountered such poor customer service to the point of a supervisor (jerry) insulting me by telling me that I was trying to blame AT&T for my ignorance! Shame on you AT&T.
I have had the same number and have been a customer with Cingular, Cellular One and AT&T for 30 years - never once have I NOT paid my bill. I currently have 4 phones on my account and am seriously considering canceling each and every one of them and going to Verizon.
I hope that someone at AT&T cares about the Loyal Customer Care enough to respond in a manner that will erase the current opinion I have of AT&T and the value of their service.
My account is under the name on this complaint - the number associated ends in 3324
HELLO AT&T WAS PUTTING IN NEW CABLE LINES WHERE I LIVE AND DAMAGED MY SPRINKLER SYSTEM I LIVE AT 818-KILLIAN STATION DR
COLUMBIA SC 29229 PHONE 803-888-6140 I HAVE TRIED TO CALL LUNA GARCIA AT 469-213-4344 AND HER E-MAIL IS l564V@att.com SHE HAS NOT RESPONDED TO ME THANKS FOR LISTENING
I have had nothing but trouble with my home phone since I've lived here. Just since May I've called in five or six tickets on this phone 2706672464. Twenty five or more times since having this so called service. It was called in last Monday July 23 2018 after I could not hear what the lady was asking me in a very important interview. She is supposed to call me again July 30 2018. When I tried to use this phone this morning it was buzzing and making so much noise I couldn't hear what was being said. So it was called it in again and they stated it would be repaired by August 3 2018.
Well that is a problem.
You expect you payment on time each month with out any discounts might I add for an unusable phone ninety percent of the time.
I have been told by two service technicians that there is about eight miles of bad copper cable that is causing my problem. So the problem is in your hands to get the problem fixed.
I need my phone Monday morning at 8:00AMcst.
I didn't see a star for zero but that is the rating I give.
One fed up customer,
9841 State Route 120
Marion, Kentucky 42064
I signed up for auto pay and was confirmed by AT&T that payments would be deducted from my checking account beginning May 16 2018. For some reason it wasn't nor was I notified of any problem. June's statement indicated payment would be deducted from my checking account on June 16, again it wasn't and I was not notified of any problems. I received a past due notice issue date June 27 with a total due of $172.81 that would be deducted through auto pay on July 16, it wasn't and again I was not informed of any problem with auto pay. I called customer service and explained everything I've written here and that a check had already been mailed out on Monday July 23. I also said I wanted to be taken off of auto pay since you couldn't get it right and never notified me of any problems with auto pay. The customer service agent informed me that I have to pay a late fee of $5.75 and a $40.00 fee to reconnect if my phone is turned off. The next day, Tuesday July 24 my wife and I noticed our phones no longer worked. If you keep payment records, check back and you will find I never skipped a payment nor was ever late making one. The check I sent to make payment was written from the same checking account as the auto pay would debit and there was never a problem for you cashing it. I feel your lack of customer service in this matter is unjust in this matter and I should not have to pay these fees, our phones reconnected, and credit given for the time our phones could not be used. I feel this error was on your part not ours and I feel we should not be penalized for your mistake!
Account # 436049521751 The account is under my wife's name, Jocelyne Berry.
I hope you take care of this right away.
One very dissatisfied customer,
I've had a land-line phone for the hearing impaired for about 13-14 years. It''s worked perfectly until about ten days
ago. I always have used a code to access my personal phone messages - the code: *98. However, about ten
days ago I used that code only to find I had a LONG recorded message from AT&T which repeatedly used the
word "download" throughout. Since I have a hearing-loss I couldn't understand the message. FURTHERMORE,
when I attempted to use my code for personal messages I could NOT access them! A couple of days later. I received
yet another recorded message from AT&T - also inaudible to me which seemed to give some "instruction".
Please note: when the problem with the FIRST message became apparent, I contacted the AT&T website and left
a message for "Hissy Kitty" and was told my complaint was receiving attention. NOTHING has been done!!
I STILL cannot access my personal messages! AT&T caused this problem - not me. I want my service reinstated.
I am PAYING for personal message access! I am NOT of the "techie" generation so am unable to comprehend
Techie language. Neither am I STUPID! Kindly e-mail your response - NO MORE phone messages please.
My e-mail: email@example.com It's essential that I receive personal messages - particularly from my
healthcare organization. I am VERY healthy physically and also mentally.. AT&'s lack of service is deplorable.
Rosemary Gilbert - phone number FYI is 415-474-7849. Address 935 Hyde St. #3, San Francisco 94109.
My husband called around 730 to change his number from a pa to a nj number. Plus lots of harassing telemarketers calling. The lady hung up on him and shut his phone off? In the meantime i had no idea he is 2 hours away at work. I tryed calling him to tell him we had a emergency here with his young daughter. He finally called on his lunch using a office phone to tell me why his phone is off. I then tryed calling customer service to see what is going on? A markus a lady was given to me. And it was the worse experience i ever had under the stress i was under. My husband pays the phones. I have no pin or codes to give or get he was at work with no cell! She would not give me her name at first or transfer me as i had asked?? Very rude and poor business. I asked for a manager or supervisor and this lady played me on the phone. Im very upset with the whole situation .
Set up appointment to install Direct TV and internet for today between 9 &11. No one showed up. Called and dispatch was suppose to make sure someone was out today. Waited at home all day. No phone calls and no one showed up.
Customer service was clueless and only frustrated me.
AT&T send my bill July 12, I receive on July 23 and it is due 11 days later. So it takes 11 days to reach them and a few days to clear, so what do the crooks do??? They slap you with a 20% late charge. Way to grow your business... and you want me to sign up for DTV and all the other mediocre services you provide? No way!
I have AT&T phone service at my place of business, a consignment shoppe. I have two phone lines. One phone line is to handle credit card processing. That line has been down since July 17. Today is July 21. I started calling AT&T customer service on July 17. I was told they could not get a service technician to me until July 23. I made it clear that my business could not accept credit cards from customers and that July 23rd was not acceptable. They said this was the best they could do.
I called again on July 20 and got a customer service rep who agreed that I should not have to be treated this way and claims he scheduled a service call for the morning of July 21. I was at the business all day and did not see that a service call was made.
To date, I have lost in excess of $17,000 in credit card sales because AT&T cannot provide the service its customers deserve. I will be sending AT&T a bill for this lost business.
This is not the first time this has happened with this phone line. I have lost my patience with AT&T and will be cancelling this account with them as soon as I can locate another phone company.
Why is it that when I get my bill EVERY THING ON IT IS DARK BLACK AND LARGE IN SIZE ---------------EXCEPT the account Number which A person My age has to take it to someone to read it for me or find a MAGNIFYING GLASS TO READ IT ...CANT IT BE PRINTED TO A SIZE THAT CAN BE READ YOU HAVE NO TRUBLE PRINTING THE AMOUNT I OWE 50.... TIMES LARGER THAN MY ACCOUNT NUMBER,,,, WHY WOULD YOU TELL ME TO INCLUDE MY ACCOUNT NUMBER ON MY CHECKS WHEN YOU DONT THINK IT IS INPORTANT ENOUGH TO PRINT IN A SIZE THAT CAN BE READ
On July 18,2018 one of your installer came to my home and preceded to go in my backyard without my permission and took my gate apart .because his manager told him he could go in my yard. my property is private I did not give the idiot permission to go and take my gate apart he was told by the manager to do it. that's is what normal people called breaking and entering. my neighbor has this all of this on video and I will be speaking with the news people on Monday about this. I was told by the police if you guys don't handle it to call them back. I called my attorney this morning and I file a complaint with the better business bureau today.
I was scheduled for Installation of Wireless Internet today 07/18/2018 and the Tech did not make the appointment. He indicated he called a (812 number) which is not my number on file, the Tech is a flat out liar, he never was at the service location. He was suppose to be there between 1-3 pm and fail to attend. I had to pay someone to be there all day and your Tech fail to show up and lied about calling me. No email from ATT what so ever about this mishap. No phone call or anything, If I wouldn't have called them , they would not say anything.
Now I am rescheduled for tomorrow 07/19/2018 from 11 am -1 pm and the people who answer the phones never know what's going on. They fail to let you speak with a Supervisor. I don't trust anything that those rep say, its freaking horrible. At this point I been with you guys for years and I don't feel your company provided good customer service , technical support , or installation anymore. This is outrageous and to have representative not be able to help is even more horrible. If my service is not installed tomorrow, I will cancel all my accounts with your company. I need a call back from a Manager/Supervisor like I been requesting for the past 8 hours. Contact # 469-359-0601
I have been a loyal customer with AT&T since 1971 and paid my bill on time. I was interested in getting WiFi and was told that I had WiFi already. Told them I did not they insisting that I did. After all this mess turns out I did not have it, which I told them. They said I would need another modem that would cost $100. Told them why was I not informed about this modem since the beginning I would need for the WiFi. Said she would speak to the department that handles this after a while on hold, she said they would send the modem at no charge being of how long I have been a customer. They she transferred me to another customer service rep, the loyalty group and said they had a promotion for the monthly services ,Complete Choice Enhanced at a discount for 1 yr I agreed but never happened. These customer service reps tell so many lies which is a form of fraud for customers to buy and I wonder what kind of people you hire to train these reps to lie. I hope this can be resolved. Please answer
I have been a good customer of AT&T for 25 - 30 years. My services include 3 mobile phones, 2 Galaxy pads, internet, Direct TV and landline phone. Almost without exception, my bills are paid before they are due. Within the last month, I've experienced an issue that I believe should be elevated before it becomes anymore convoluted.
Upon receiving my Jun 10 - July 09 bill ($617.04), I called AT&T to inquire about whether there was an international calling plan that I might add to my account. I explained that my daughter was required to make and receive several international calls to Tanzania, East Africa during the billed period (86 minutes usage). Her father (age 76) lives in Tanzania and was very ill. She thought he might have to return to the US for medical care. In my initial call, I spoke with "Marion" or "Marianne" and she was very helpful. She offered a plan that is $5/month plus $.55/minute usage and indicated that my bill would be adjusted to reflect the new plan and a new balance. I accepted the plan. She then transferred me to "Emerson in International customer service" for authorization. Emerson spoke with his supervisor and the supervisor approved another new balance based on the new plan and a new adjustment amount. Emerson indicated that I would receive some type of communication within the next few days. I did not so I called again. This time I spoke with Colin on 7/1. He looked into my account and said I should receive a call within 4 - 5 days with the amount I would need to pay by July 13. Unfortunately, once again, I heard from NO one! So on July 13, I paid the entire bill of $617.04. Please note: in every call I asked the rep if I should go ahead and pay the entire billed amount and we could settle the adjustment issue on the next billing period. Each one of them said "No"... Today, I spoke with Adrian to verify that the new international calling plan was, indeed, added to my account. Well, guess what, it HAD NOT BEEN ADDED. Adrian indicated that he added it today (7/18) and to call back when I received the next bill and any international call charges would be made retroactive to 7/1/18, when I spoke with Colin.
Please let me say how disappointed and extremely frustrated I am with AT&T at this point. Since AT&T indicates that all calls are recorded, I will appreciate receiving a call or email from someone in management who can verify all of the foregoing and especially confirm my enrollment in the international calling feature. I am a Senior on a pension and social security and I cannot afford to pay $617 per month and more for mobile telephone service. Thank you in advance for your assistance.
For two weeks I have been going back and fourth with AT&T. Spending a total of 4 hours and 20 minutes of my time to not get any service. Monday I got a confirmation that someone would be out on Friday the 13th and this was sent via email so I have proof. I took off work to make sure someone would be home for the installation. 3:10 come and went no signs of the technician, I called the customer care line to see if the technician was on the way. They said there will not be a technician coming out today because, they didn't have the proper equipment to do the install. So, they said someone will be calling me in 3-5 business days and my order was on high priority. So I have taken off from work for nothing and told someone will be calling me in 3-5 business So I called back to speak with a manager to be told the manager will call me back; I never got a call back from the manager. AT&T customer service has really gone down the drain. Nothing about this company is professional or worth having.
I did NOT even want to give one star. That might give the impression that I was even remotely satisfied with the performance of the AT&T customer service rep that I have been dealing with for over ONE MONTH. Lightening hit a pole in my yard and I have not had internet, phone or cable since that day. UNBELIEVABLE! I have called every single day for 30 days and they still will not come out to fix the problem. All I have been able to get to get a massive run around from every person at the call center. I understand that they are busy, but there should be a department that they could transfer me to, that handles certain calls, like mine, with some sort of detailed assessment to find out what has happened and how to fix it. Instead, I am disconnected rudely or transferred to having to leave a voice message that says someone will call you back. They WILL NEVER, NEVER call you back. They are the only cable company that runs service where I live, so I don't know what I an suppose to do. I would NEVER EVER recommend AT&T to anyone who could be sitting at home and have the unfortunate luck of lighting hitting a pole because you now are off the GRID. Especially in ATT&T EYES
I am not sure if the sales associate was new, but my screen was blank. He did not try to help me, but kept giving me the insurance number to call. I told him ¨How can I call someone and my phone screen is black?¨ It just felt like since I was not there to buy a phone, he did not offer any other options. I would have been willing to buy another phone. He sucked. I will never go to that location again.
July 12, 2018
AT&T sold my pastor and wife an iPhone 8 (buy one get one) in January 2018. The Rep told him that his wife could keep her current phone number (She had been a long termed customer), but they gave her a new anyway. They ended up paying for three phone bills since January 2018. They overpaid a minimum of $550 for the old number which should have been disconnected.
AT&T said it was their fault that they should have cancel the old number because in order to take advantage of the getting an additional phone you had to get a new phone number. She could not use her long termed old number. Both are long termed customers of AT&T. But we won’t be one for long.
I was on a 3 way call with pastor and AT&T and heard the reps say you can keep you old number. It was not noted in the files and AT&T said she did not asked for her old number to be disconnected. Pastor had been on line with AT&T for two days and spoke with 11 Reps in 8 hours. Some reps are just incompetent. We call the 800.331.0500 for complaints and this is the kicker. At this number a guy name Bruno say, I will have to transfer because I don’t change account. Also at this number, I got a Toni who put me on hold for 4 hours. She never came back and I finally hung up. On July 10th, I had spoken with 8 reps and their story was not consistent and they didn’t know what to do. I wonder whether their names were correct.
I am beginning to believe all the thousands of complaints about AT&T. That it is a scam for profits business. Our phone bills have continues to increase every month while we are using them the same with no changes to the services.
Finally, I talk with a second Bruno, he said, that AT&T had changed and we don’t care if you leave. I will give you up to two months credit because the account notes doesn’t show a request to cancel the old number. This is just good will. It seems that all the bureaucracy is for the benefit of AT&T and customer are left out. In my research, I’ve found that complaints made about AT&T are rarely solved and it appears that most complaints are ruled in favor of AT&T.
We moved into another home in December of 2017, at that time our contract through the combined Direct TV and AT&T INTERNET services I spoke with someone about possible canceling my services before we moved. The person I had spoke with stated that he would get my bill under a hundred dollars and we could decide to cancel when our contract was up in August of 2018 if we wanted to. He specifically stated our contract would not change upon moving services from one home address to another. He also stated our combined bill would be approx. 88 dollars per month. Charging me INTERNET 50 for only 30 a month. We moved and approx. around March I had received an email stating my Direct TV and AT&T bill were going to be separated and no longer combined. While I thought this was odd I assumed it was something they were doing across the board. All of a sudden I realize that I was now paying 74 dollars for internet alone. When I called customer service about this they had stated that it shown that I had chose to separate my bills and in turn that lost my bundle savings. Common sense alone should have be apparent that a person would not choose to pay two separate bills and pay more. I was frustrated but the technician stated that they would combine my bills and credit me for the past months I had been over paying. Also that the next month my bills would be combined and at the 88 dollars I was originally told I would be paying. This was at the beginning of June. I called customer service again yesterday after looking at my bill for internet alone again at 74 dollars on July 11,2018 and I was told that it would take another month before they would be combined and when I asked then if they would take away the 74 dollar charge for internet as I was already credited for the last mistake (why would I pay 74 the next month after I thought I resolved this issue) I was told that whoever I spoke with in June not only did not fix my issue but downgraded my internet without my authorization from Internet 50 to internet 25 I was furious that now not only am I paying more but for less internet essentially. When asked if they could fix it they stated that it was "not allowing" them to give me the internet 50 back for the price I was told at 30 dollars a month. On top of all that I found out that when we had our services moved it DID in fact extend our contract out another TWO YEARS. I feel like every time I call customer service they say they are fixing my issue then I find out they have messed it more, I feel I have been lied to on numerous occasions, I feel that they give you false information and trick you into services (ie. our contract. I wish I would have had that recorded because I specifically asked him that and he said no.) Another issue we had was at one point during all this was I had found out we had been paying for an extra receiver for two months.
I spoke with a rep regarding my telephone bill. I have been a customer for about 17 years. I had some concerns about my bill and a credit that a sales rep told me I could get if I were to call customer service, which I did. The male rep I spoke with on 07/11/2018 was extremely rude he kept cutting me off and over talking me. He had way to much "sass" in his voice, and lack understanding which made me completely feel as if my concern didn't matter. He put the manager on the phone, and he didn't try to help at all. This is the worst customer service call I've ever had from at&t which left me crying because the rep was so rude! And nothing got resolved.
I called back in the beginning of April I believe. (I don't have my notes with me right now). We went over on our phone internet and were charged an extra $15.00. I called to see how much it would be to up the usage some. The girl told me I could get unlimited internet on all phones and it would save me $20 a month on my wireless phones, and $15 a month on my Direct TV. My wireless phones ran $205 a month. So she assured me my wireless bill would be $170 a month and my direct tv bill would be another $15 off a month. She said it started right then. Well my next bill WENT UP to $303 a month. I called and it I was told it would be fixed, that it would run $186 a month plus tax, not including my direct tv bills, and that they would give me a credit that would show up on the bill that would be due on the 17th. Well the credit was never put on. I called again and was told it would be $186 month plus tax, not including the direct tv bill (the $170 a month was never mentioned, when I asked they said it was $186). Well I was assured it was fixed. My next wireless bill was $280. I called again and was told that it was not correct, and he would fix it but it would run $240 a month plus tax. My husband did get a phone but that was only $18 a month. The guy told me he saw how many times I called in and that he would have someone call me. Well that has been over a week and never heard from anyone. Every time we have ever changed anything on our phone we ended up getting overcharged and if it is fixed it takes forever. Once our phones and contract are paid off I will switch to someone else. I am not the only one who has trouble with ATT. I have never been lied to so much.
I just came from the AT&T store in ElDorado, Ks. I went there to see about getting my cracked screen protector replaced. When I first got my iphone from you the clerk asked if I wanted a screen protector put on the phone, i said yes. She never said the protector would need to be registered to get the warranty. Later I cracked the screen and when I went to have it replaced I found out it would cost me $50. The clerk at the time asked about registering the new screen protector with Gadget Guard and I asked her to go ahead and do it. This afternoon I went to see about getting a new screen the clerks claimed they could find no registration. The clerks were not only not very helpful but acted like I had never registered the screen. I know the screen was registered by the clerk after the first one was replaced, it makes absolutely no sense that we would not have registered the screen after the first broken one. When I could not remember the password to get to the Gadget Guard account they claimed my e-mail address was no good, I can assure there is nothing wrong with my e-mail address. I am being told that the only way I would get a screen protector is pay $50. I know I was registered and feel that the clerks were trying to take advantage of me. My account no. is 444019670.
High speed DSL department is a joke! Their Reps are incompetent & when you finally get through after multiple calls & excessive wait times they state "wrong department this is Uverse I'll transfer you" then they just hang up! Then if by chance you finally get though to the department for DSL which is handled by Bell South [no fiber optic out here] on 855-466-2691 and get their "code of the week", which is useless as it goes to voicemail of some fictitious Rep who asks you "give all your info all over again and what problem you are having". Ridiculous/stupid/incompetent as well as the computer answering system they have! All the while they want you to "Pay your bill today" for their crappy service! If I could give them a minus 5 star rating I would! These outages happen every month and last a week or more. AT&T cares? NOT!!!
I applied online for service, was approved had to pay a small amount. amount was paid, went to store to pick up merchandise and was told had to pay 500. i was approved in the morning and mid afternoon was not i have emails saying was on zero down payment. and now i cant get my phones. its sad that people get treated like this and cant even speak to someone of higher authority.
We have had DirectTv since about 1995 in California. We moved to Indiana and signed up for the service 2 years ago. When the promo for Direct TV and internet was coming to an end, we went to an ATT store near us to see if there were other options. This was a authorized dealer, not a corporate store which we didn't know at the time. The difference between the two, ended up costing us in the long run.
We asked what we could do to keep direct tv, since our bill was about to double in price since we are on a fixed income. The manager said there was nothing they could do about keeping the cost the same for us. His option was Uverse, that was owned by AT&T. He told us that it wasn't cable, it was all fiber optic. And the internet would be about 4 times as fast as our current internet and no weather interruptions like satellite. Since there was no help from Direct TV as far a price, we chose to get Uverse. We also switched our cell service to ATT, got new phones and got the Uverse TV and internet package. The main reason we even considered it was that he said everything would be "better", as far as internet speed. We would have rather stayed with Direct TV, we have never had any issues with them.
When the installer arrived, I found out there is no fiber optic anywhere near our area. So everything they installed is running on CAT-5 phone line. The tech told us our internet was exactly the same as before. He said its running at 6 megabites and no where near the 4 times faster we were told we would have. I took it for granted the manager at the store who helped us, knew what he was talking about. We found out that's not the case. He looked up our address online, so he knew exactly where we lived. The install tech told us the only fiber optic in the area was a new sub division was a new sub division being built now. I feel like I was deceived, in order to make the sale.
I contacted the Direct TV loyalty dept.which told me they were very sorry but couldn't do anything to help me. Contacted AT&T to find out about returning the Direct Tv boxes, explained the situation to them and received another, I'm sorry. They did say I could double my internet speed to 12 megs for additional $50 a month. So much for the help...Customer service did say we have 30 days from installation of Uverse to cancel. But none of the terms were put on paper at the time of purchase.
I was surprised and disappointed no one at At&t / Direct TV loyalty dept. wanted to work with us.
Here is the store we went to:
2683 Main St
Plainfield, IN 317 838 3099
These authorized dealers are using your name, to make money and deceive your customers. We have 30 days from install to decide to keep or drop everything.
Have the unlimited plan worked great went and got a new phone now this unlimited plan has a limit and it made my hotspot absolutely worthless after 10 gb that wasn’t in the plan we paid for have been customers for decades and this is how they treat us? Upgrade your phone and downgrade your plan? $1000 phone that I can’t truly enjoy because the hotspot is worthless not what I call good service. Speaking of service we’ll that isn’t great either.
As an AT&T customer for over 20 years and an Apple user of more than 10 years, I have been very displeased with my services with AT&T for the past 3 to 4 months. I have an iphone 7+ and cannot have a work or personal conversation over 1 minute. I have called for assistant several times and I can truly say that the young ladies have really did their best to help; from walking me through resetting my network to referring me to help from customer care. On today (July 5, 2018), I received a very important phone call, but was unable to communicate with the other person due to drop calls back to back. The same thing happened yesterday and the day before. This has become an ongoing issue. I depend on my iphone for work as well as personal uses. Today the representative walked me through resetting my network again. After she finished I requested to be reimbursed for the inconvenience for the last 3 to 4 months, she informed me that I would have to speak with some one in customer care. I was transferred to customer care only to hear that I was only entitled to $25.00, in which I refused to except. The representative then informed me that $25.00 was all that AT&T would reimburse to customers. I informed the representative that I had been a loyal customer for over 20 years and I wanted to speak with a supervisor. The supervisor informed me of the something. I also informed the supervisor that I would not accept $25.00 for reimbursement for missing work-related calls as well as personal calls for the past 3 to 4 months. After speaking with a colleague about this issue, I was informed that the information that was provided to me from the customer care representatives was not correct. I was advised to call AT&T complaint center and make a formal complaint. After speaking with the representative in the complaint center and sharing the past discussion, he informed me that someone had already applied a $25.00 waive on my account. I instructed the representative to remove the $25.00 from my account. He placed me on a brief hold, after he returned he advised me to choose another data plan which was cheaper but had less date to save money. I informed him that I didn’t want another plan. He also informed me that I was not using a lot of data on my current plan. I then informed him that this was the reason I was calling; my phone is dropping calls and is not working correctly when trying to use the network. I informed the representative I was seeking a waiver for the 3 to 4 months that I was unable to use my device reasonably, a device that I pay for each month, a service I have been a loyal customer to. $65.00 is not an adequate or a reasonable amount to waiver for 3 to 4 months of unsuitable service. I am requesting a waiver for one full month. Please contact me if needed (334) 507-0955.
Thanks for your support.
I scheduled a repair appointment because I wasn't getting anywhere near the speeds promised I currently have the 1000 Mbps plan and was only getting 250-400 Mbps the appointment was suppose to be between 10 am and 12 noon. It currently is 1:45 pm and they still have not arrived.
This afternoon, between 4:00 & 4:30 PM, I started a job application, which took 2 or more hours to complete. Problem was that a resume writer sent my updated resume by email. I opened another window to assess my email. Now since the email icons/functions have changed, & I am unable to just click on "Move" & transfer it to "My Documents" as I had before, I needed instructions/assistance to walk me through this process. So I called AT&T for tech support. I talked to a female who's directions were unsuccessful. Then, and only then did she tell me that there were no tech support persons on duty tonight, they wouldn't be back until tomorrow. So I said," Hope u have a good night", before hanging up. I realized that she did not tell me what time tech support would be returning in the AM. I called back, just for that that information. I asked the next person, "What time will tech support be back tomorrow morning, & got no answer. Instead he also tried to have me try things that did not work...I had asked a few times during this interaction, "what time will tech support be in/back, in the morning ? ", each time he ignored my question; he even tried to redirect me to another company for help, so unprofessional, when I know AT&T usually have an excellent support team. That is inexcusable. Before hanging up, @ 9:00 PM, My resume that was on my email & the application have both been deleted, and I still don't know what time the knowledgeable tech support team will arrive in the morning. I work in a field in which these applications need to be carefully worded, & it takes a considerable amount of time to compose, so I am very upset about this extremely poor service, & especially the persons whom are obviously not capable to solving a basic issues.
my uverse has not worked for weeks and I have called and complained and no one fixes this problem. Mark a service tech installed another service and charged me again and it is still not working. I want credit for the month of June. I also want a service tech to CALL ME before he comes, not to show up when I am out of the office. This is ridiculous. The service is terrible. The ban # 285544238.I want a credit for all the time of non-use. Donna Makowski
Directv Account 35056717 Had a service appointment today, 6/28/18, between 8 and noon. Received an email yesterday reminding me of the appointment. Received another email this morning at 10:00 am saying I was still scheduled. No show by 2:00 pm so called 800-519-1823. I was told the technician came to the door and I cancelled. No one came to the door and I did not receive a phone call saying he was coming. I did not cancel the appointment. I confirmed the technician had the correct address, 2848 Carmel Ridge Drive, Las Vegas, NV 89134. Obviously he went to the wrong house. Doesn't he use a GPS. I am asking for a month's bill rebate for my lost time and inconvenience. BTW, rescheduled appointment is not until July 10th. Poor service.
I received an administrative broadcast from ATT regarding an application today
(June 27, 2017.) Your technical support is familiar with this broadcast and could not assist me.
I had previously requested that ATT not call or email me about selling products or service, yet you disregarded my request and force this message on me and taking up my time for the past 4 hours to get the mess you made cleared up.
Just as soon as I can find another carrier, you have lost me as a customer. You failed to respect my request to not contact me, especially to sell a products and services and then made it impossible for me to delete the message.
The call was spoofed on my caller ID that showed it came for Allstate Insurance.
of which I am not a customer.
This voice mail cannot be deleted by me using the regular way from my phone voice mail. I had requested that ATT not call me or email for any product. I am furious and will file a complaint. You are just like all the other business no respect for the customer.
TO WHO IT MAY CONCERN,
MY NAME IS CHRISTOPHER ROBINSON..
I'VE BEEN AN AT&T CUSTOMER FOR A VERY LONG TIME.. LAST YEAR AT&T INSURANCE DEPARTMENT BEAT ME OUT OF $250.00 FOR A IPHONE THEY SENT ME WAS MESSED UP! I ENDED UP TAKING IT TOO THE APPLE STORE AT LENOX MALLS IN ATLANTA, GA. WHERE THEY REPLACED IT FOR FREE DO TO THEY STAND BEHIND THEIR PRODUCT... I STILL ENDED UP PAYING AT&T FOR A MESSED UP PHONE WHICH I SENT BACK TO THEM.... NOW THIS MONTH, MY TABLET WHICH I HAD A ONE YEAR CONTRACT EXPIRED THIS MONTH ON JUNE 14, 2018... THEY DIDNT EVEN TAAKE THE TABLET OFF! I STILL GOT CHARGED FOR THE TABLET THIS MONTH!! WOW!!! INSTEAD OF THEM TAKING THE TABLET OFF MY ACCOUNT WHICH I WAS TOLD THAT IT WOULD COME OFF MY ACCOUNT AUTOMATICALLY.. I HAD TO CALL THEM AND TELL THEM TO CANCEL THE TABLET OFF MY ACCOUNT!! WOW!! THAT'S SOME BULLSHIT!! NOW IM UNHAPPY AGAIN BECAUSE IM BEEN RIPPED OFF TWICE BY AT&T!! THAT'S REDICULIOUS!!! I JUST WANT THE CEO OR PRESIDENT TO RESOLVE THIS ISSUE!!! I LOVE BEEN AN AT&T CUSTOMER AND WOULDNT TRADE YA'LL FOR THE WORLD, BUT IF THIS ISSUE CANT BE RESOLVE THEN IM LOOKIN' TO GO TO VIRIZEN WIRELESS... PLEASE CONTACT ME 404 990-0925 OR EMAIL@: firstname.lastname@example.org
June 2018 - I called AT&T to let them know that the address they had on file for me had the incorrect house number. I spoke with a representative who kept questioning if I wanted to move my internet service to another location. He could not grasp the concept that I was simply calling to correct a clerical error. I asked to speak with a supervisor after 30 minutes or so and was quickly told that the steps that had been taken were the correct ones. I was told that their system required that they disconnect my service from the "old address" and then reconnect my service to the "new" address. I was told that I may have a brief period of time where I did not have internet access while the system "moved" the services to the "new" address. Remember, that I did not actually move anywhere. The equipment never left my house... I simply wanted to correct the house number they had on file for me.
1 week later
Tuesday - I came home from work and my internet service was not working. I called AT&T to speak with resolve the issue and was told that my services were disconnected because I was moving to another location. I spent another 2hours on the phone with some poor tech guy until he finally said there was nothing more he could do. He suggested I call back the next morning when the correct people would be in the office.
Wednesday, Thursday, Friday, Saturday - Each day this week I have called, spent about 2 hours each day on the phone, and spoken with 2 to 4 different people each call to try to get this resolved. EVERY person I spoke with said one of two things... 1. I will get to the bottom of this and you will have internet shortly... OR 2. I need to dig into this, contact the "back department", and you will receive a call within a few hours with an update. I have. I have not received a single call back and, you guessed it, It's Saturday and I still don't have internet.
The most frustrating thing about this situation is that there is no one accountable at AT&T. Each time I call I speak to a new person, and have to spend 20 minutes reviewing what has happened so far. Then, an hour or more later, I get off the phone with that person (or multiple people) and they are off the hook. There is no follow up, no need for them to every question or check to see if their customer's issue had been resolved.
AT&T,,, please help me. I don't know what else to do here. Unfortunately, AT&T is the only internet service provider in my area so I don;t have the option of going with someone else.
I CALLED YESTERDAY WITH QUESTION REGARDING BILLING ON MY WIFES PHONE, 1-209-603-2629. THIS PHONE HAS NOT WORKED SINCE MAY 3 THIRD. YET I AM BEING CHARGED $93.95 A MONTH FOR A PHONE THAT DOESN'T WORK. IT NEEDS A NEW BATTERY AND CHARGE PORT NEEDS TO BE REPLACES. THE PERSON I TALKED TO TOLD ME TO BUY A NEW PHONE, I WILL NEVER BUY A HAND HELD COMPUTER WHICH ARE THE NEW PHONES YOU SELL. ONE I AM ON SOCIAL SECURITY CAN'T AFFORD THE OVER PRICED PHONES. THE MAN I TALKED TO SAID THERE WAS NOTHING HE COULD DO ABOUT THE CHARGES FOR A NON WORKING PHONE. I A HAVE A LONG TIME ATT CUSTOMER FOR MANY YEARS. I DON'T APPRECIATE THE AGENT IF YOU CHOSE TO CALL HIM THAT HIS ENGLISH IS TERRIBLE COULD NOT UNDERSTAND EVERY THING HE SAID WHEN I ASK FOR HIM TO SPEAK UP HE STARTED TALKING LOWER . ALL I AM IS A FAIR DEAL REGARDING THE PHONE. IF THIS CAN NOT SETTLED I WILL HAVE TO FIND ANOTHER CARRIER FOR MY SERVICES.
Have called 5 times...…….Can't get anyone that speaks good English...…..asked to be switched to someone in the U.S...…….response..call back please...…. Unbelievable that a corp. as large as you has such bad manners...…..never again...…….
We had at t tech come in and upgrade our router. After he left out Wi-Fi printer is off line. Called customer service. They informed me it is not their problem. I should call the printer manufacture. It was working fine before they showed up. My money their way. Zero stars !!!
I had Uverse installed in my new home in March 2018. After 2 weeks a TV issue appeared, could not access recordings or pause a live viewing. Tech came and fixed it, said it was a bad box. Same issue returned this past Sunday (no recordings access, no pause). Tech comes Tuesday. End result without consulting me, he deletes all my recordings on the grounds the disc was full (it wasn't), 2 of those recordings I needed for work (3 of those service calls were Sunday-Wednesday this week). Not 10 minutes after he leaves I lose Internet. Another call to "customer service". Eventually get the Internet back. I return to the TV and THE SAME ISSUES ALLEGEDLY JUST FIXED! Except now in addition to the recordings/pause issues, I can't record at all. For the third time this week I call. I'm told a tech will be here between 4-8pm last night (Thursday, June 14). NO ONE CAME AND NO ONE CALLED!
Rating ATT with 1 star is 5 stars too high.
after 61 years with same phone# my uncle86 and aunt82 feel betrayed by you. a letter said they must upgrade so they made an appointment.3 guys came in took away landline and DSL[they did not ask for this] and put in VOIP. no amount of calls has resolve this. it seems everyone involved is denying any wrong doing. so, congrats to you ATT customer service. they have only been with you 61 years
Our landline is out of service. No dial tone and the phone doesn't ring when called. I checked and there is no dial tone at the service box on the side of the house (the demarcation). I found it very difficult to report the repair issue to AT&T. When 611 is called you are put through various levels of automated nonsense before being routed to the wrong person, generally in the sales department. Finally got through to a human who made a repair appointment 4 days out with a 4 hour window. On the appointed day no one showed up and no one called. Called back to complain and AT&T has no record of either the repair request or service appointment. So I made another appointment, 4 days out and with a 4 hour window. I waited all day and no one from AT&T showed up. Tried to call AT&T, but by then their call center was closed. Today is Saturday, they will reopen on Monday. I will call on Monday and make another appointment. I will wait all day and they will probably not show up again. It's not like they can't find us. Their RT is at the end of my driveway. Meanwhile, we will continue to get billed for the phone service that we don't really have - payment for which they will continue to demand on, or before the due date...
I called to pay my bill. First call use automated service, didn’t work. Second call, talked to billing customer service. I was told amount and it would cost an extra 5.00 to pay with James. I explained automated service was not taking my information. In fact it tried to have me pay someone else’s direct tv account. I only have a wireless account. Was told try again at *611. Tried the automated system tried to add 40.00 for me paying my bill. Called back spoke to Casey she took my payment charged me 5.00. When I asked about my bill I was referred to app. Spoke to Randy supervisor. He was rude, nasty and talked down to me because at this point I had been told 4 different balances not including what the app said, 5 different balances. I tried to tell Randy I had never had another carrier but that was going to change. I have had a car phone before they had cell phone to now a cell from age 16 to current with AT&T. Randy basically said AT&T didn’t care about my loyalty and should leave. Last time I checked AT&T was doing better but still in the forest and not even close to the woods let alone in the clear. I don’t understand why Randy (supervisor) is able to talk like that to anyone! Randy needs a mouth wash and a very long time out, possible long enough he is no longer on AT&Ts payroll!
I am so extremely disheartened with AT&T customer service. I have had several issues in the last two months related to Internet and DIRECTV. I've spoken with countless customer service agents and multiple supervisors who have not not only not helped at all but have also been dishonest and none have returned calls as promised. I've invested at least 15 hours in phone calls. I'm at my wit's end and still have no resolution. I am ready to take legal action if I cannot get a resolution to my billing and contract issues.
ATT U-Verse service went out at approximately 2 AM Saturday, May 12, 2017. Spoke to 3 representatives and 2 supervisors starting at 7 AM who had me do a reboot before telling me it was a problem in my area and would be restored in 2 -4 hours to telling me I would have to wait until Tuesday, May 15 for a repair.
some one called me from at&t but instead of fixing my problem he just wanted to give me a few bucks and that's makes things alright? why do you not fix the problem. then told me he would take phone back but would give the taxes I paid
Our beautiful lawn is DESTROYED from your company (AT&T) digging up my yard to put in new lines and the DEAD SOD and ROCKS that was put in to replace the dug up holes looks like TOTAL CRAP and I AM VERY UPSET. I would like AT&T to put down sod that is actually alive and make it look like it did before my lawn was destroyed!!!!!!! I already cleaned up most of the rocks so the lawn mower doesn't hit them as well as fixed the huge bolts that had springs in them which I had to take off for the bolts to fit level to the ground (nothing like a trip hazard) very dangerous. PLEASE FIX THIS ASAP!!!!!!!!!
You lied multiple times about our bill an the perks you supposedly where letting us have what a joke charging us twice for phones that where supposedly free or we would not have gone this route maybe that's why we havent received a paper bill for 3 months no happy customer here ever wonder why? Even the so called credit cards where nothing as to what you advertised to us amount cut in half per Pam @276 254 9587 she said would return calls an never had please pull taped phone call if you don't believe this !so why am I receiving so much dung from this so called customer based company you can contact me three the snail mail @ Danny Keeley 1480 ward my rd rome has 30161 of you have the gonads to I'll be waiting today is 5/10@8:45pm
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