AT&T Complaints Continued... (Page 9)

1071+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
40

I haven't had service with AT&T since 2010 yet today I received a bill from them. I spoke to six different people and finally hung up after being put on hold again. I have enough bills without getting one from a company that I no longer do business with. Unreal !

40

I recently called the customer support center . The purpose of the call was to have my existing land line phone service and internet service monthly bills combined into one. What I thought would be a simple paperwork transaction. Resulted in my entire account being changed into U-verse service which I never asked for , don't want and cannot afford.

This change in service was not explained to me and I did not authorize. While I do feel that your customer representatives are guilty of deceptive practices. I feel far to many of them are not familiar with the services and current technology. And they simply do a very poor job at explaining this information. And an even worst job at listening.

I realize that I may be locked into some type of obligation as a result of this. However as soon as it is met. I will be choosing another service provider rather than file more complaints about AT&T online.

20

Hello,

I get over charged on my cell phone bill since I signed contract with att for my wireless phones. Im not going over the limit on my plan but I get over charges for $50 more on my bills. I have contact them every time i get my bill so they can adjusted the correct amount. I'm frustrated with their service specially with their hold time it is insane you wait 30 minutes on the line and someone answers the phone and transfers you to a different person and it continues until it is like an hour or so being on the line. finally you get to the right person and he or she says that the bill amount is correct and then I tell them it is not and they find it that it is actually incorrect and they apologize every time. I never seen a serve like this before. I would be glad to cancel my services when my contract is over. with att.

40

i live in washington state by omak washington we have had no cellphone and or speratic cellphone service for going on week two now. all of the at&t reps and stores always say its your phone there are hundreds of customers in this area with this service problem and they ignore paying customers issues. they always have one excuse or another but no solution .as a irritated customer i am thinking of dumping at&T and switching phone carries. the headache with the service aint worth it anymore this is going on now and who knows when it will be resolved

20

It's a shame i have been a loyal customer with AT&T for 4 years last year i found myself on disability as of 11/12/12 it is now 1/5/13 and i still have not received any money from disability i haven't been able to pay my rent or my Car note yet i get more courtesy from my land lord and an auto loan company than i do from AT&T i am currently one month behind on my cell phone bill and my service has been suspended i explained to the billing department that i will be able to pay my bill next week because i go back to work tomorrow but they say there is nothing they can do for me i have a lot of catching up to do on my bills if my phone is off for a week i will not pay for it that's something i can not afford right now i would be a shame for AT&T to lose a customer for 80 dollars! What kind of business does that?

40

I am in Rockland Maine for the summer. Our contract with AT&T originated in North Carolina where we live in the winter. I have little complaint about the service in North Carolina but the Rockland area is a totally different story.
I understand that AT&T only has a couple towers in the area, both of which are a fair distance away. However, there are many other towers owned by others in the area. I almost alway have sufficiant signal to make or receive calls. My assumption is that I am picking up a signal from a nearby tower owed by another carrier because my wife was asked last year to eliminate several apps the usage of which through other carriers were being billed to AT&T. Until that time we both had reliable service in the area. That was the beginning of a long series of problems. I now own an I phone 4s and have minimal problems outside the Rockland area, but in or near Rockland I am getting bumped off calls, often unable to be heard when making or receiving calls, and unable to leave a message on phones in the area using the AT&T network.
The long and short of it is my signal strength is nearly always sufficient to not experience these problems which tells me that AT&T is on the cheap and not utilizing the towers of others in the area as they did last year. I resent any company that represents one thing but delivers another and AT&T is definetly guilty of that in delivering less service this year over last.

60

Feb 2012 I placed an order for dsl and for home phone service. I had told them when i placed order for dsl that I had no phone line and no jacks in my home. They assured me that all i had to do is plug into wall, I thought hey new things ok, yet had no internet service, I put in trouble ticket someone was here next day to connect phone line outside to box. They never buried line, said oops would come here mark it out and they would return to bury line. Internet was up the night the tech came out.

However My phone service isnt. Even after deposit of 100 has cleared. I called customer service, put trouble ticket in,said they gave me said they would sent someone out, it should have been on on the 7th of March.Yet they couldnt get nobody for another until 13th someone was to come out and fix the issue so I have service. Meanwhile called a few times just so they can "test line". I tried the number they gave me and someone answered, so i called At&t to confirm that that was my number on March 11th gave them my social my passcode, confirmed my address. they tried to call number, said when tech came out they would make sure nobody swiped line from my yard since it is still laying there 3 weeks later. Talked to customer service 10 times.

Yesterday on the 13th At&T repair guy called me said he was at my house, ha they gave him some 192 red bud pass or some address not mine mine is 8650 forsythia ln orient ohio. He did show up after gave him correct address, yet order was obviously so jacked in the system that he said I would have to sort it out with at&t, so after dealing with automated service which is bs in itself its a phone company there should be enough lines to speak to someone directly. And who speaks good clean english, it is the USA and being transferred to so many people who claim to be supervisors, and then some guy told me I had no order for service! I am really pissed off, over 2 weeks Ive been waiting for phone service I was told by the 11th person today on 3-14 by a customer advocate she was only told I wanted a premier package what? and she said my number was BS.

This should be simple I have dsl, they ran my jack, they ran line all youd think theyd have to do is send signal and turn on the damn phone. And get my name and address right. OH and come back and bury the phone line so its not out in the yard waiting for some kid to try and shock themself or something. My God I have litterally spoken to and dealt with at least 11 different people, yet nobody is helping and are not understanding, the whole picture I have to explain everytime. Give me a number that is mine associated with my name and address. You ran my credit for it and ran my deposit that cleared. Which I better get back, for all the hassles with morons I have dealt with. Ill tell ya, Customer servie goal is to do things right for 1st time this should never had happened. I would love to resolve this because I need phone service

40

Approximate 1045am me and my girl friend was moving into 2401 s gessner unit D Houston Texas. AT&T Internet and telephone guy name Mr.rolland was watching us fill out paper work for our apartment. As we got done we had the movers to move our equipment in mean while I was out side watching the movers to make sure that they unload equipment safely. AT&T mr. Rolland was supposed to be doing his job instead he told my girl friend that he can tell that she was unhappy and that he watched us filling out paper work and that she don't need to be wit me . He replied that he was going to school for couples therapy,and that he thank she looks cute and fine! And he would like to get to know her better and take her out for wine. After he got done she was terrified! And afraid . I called AT&T and complained but they acted like they dint care. This is the type of treatment that our girlfriends n wives have to experience from AT&T support team in Houston Texas .my email address Derekd.henderson@yahoo.com



Disclaimer: This complaint was submitted by Derek Henderson on 09/07/2013 at IP address 70.138.165.39 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Sexual harassment" do not reflect the opinions of this website.

40

AT&T is putting in cable lines on the highway easement and on my property. Property address: 3070 State Route, Hwy 121 North, Murray, Ky 42071. I was told last week by ATT Engineer, Shelby Allen, that the project in my front yard was complete and that this week they would be back out to seed and straw the open ground in my front yard. The workers did return this week, but not to seed and straw, but to make larger opening on the property - thus the yard looks much worse - not improved.
I began discussion with ATT Engineer, Neil Lindsey - then he went on vacation, then I talked with Shelby Allen, Engineer - now he is on vacation. I have left about 3 messages for Mr. Lindsey to return a call. He will not answer his phone and will not return messages left requesting a returned call.
Last Saturday, I drove Hwy. 121 N. from Murray to Mayfield. The damage to my property is far worse than any other property, with the exception of one Church Cemetery. Please send me the name and contact information of the person I can talk or email. My cell: 901-826-4971. Kathleen Fisher

40

Want to cancel Connectech I am a 73 year old senior citizen living on social security cannot afford it but foolishly signed up for it thinking it was a plan to service my computer and was desperate at the time thinking it was a connection problem. Signed up with service rep, talked to computer tech, realized the error of this plan with the computer tech, transferred back to service rep, told her I wanted to cancel and was told it would cost me $110.00 to do so. I will have to pay $15.00 each month for 12 months a total of $180.00. I do not want and cannot afford it.

60

On September 14, 2012, I applied online for ATT wireless and paid for 2 iphone 4s. The original package was lost by the Coppell, Texas post office, which I in turn filed a complaint with the Post Office General (and I have a copy). I then called ATT and they sent out replacement phones, but forgot my trailor number, #90, which I have said in every single conversation with them when verifying my address, and since they didnt have my accurate address, fed ex could not deliver it and I had to have it shipped back to att. I called again today (10/05/12) and got the run around for the most part, but instead of adding the #90 to my account and re shipping my phones, which service has started on already, they send me to another place which has to call me back in 24 to 48 hours. All I want is my phones! I do not wish to change my address, only for them to put my trailor number on it and reship them! I did not appreciate getting sent from department to department. No one wanted to help me get this settled, they keep passing the buck. And why schedule call backs if they are not going to do it? NOT HAPPY WITH ATT RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

40

I signed a two year contract with Att I believe in Sept. 2012. Every month I have had to call them because they over charge me. My first bill was a hundred plus dollars more than it was suppose to be. In Dec. I was overcharged . I called customer service and was told from that month on my bill would be 130.00 a month. This was a recorded conversation. I knew it didn't sound right because I have two smart phones and a basic simple flip phone. The rep said she wanted me to be happy and that she was fixing my bill to reflect this amount because of all the trouble in the prior months I had been thru.

I made her repeat the price more than once and ask her " is my bill going to be 130.00 per month every month now?" She stated it was and said she was changing my data plan to a better plan and all that. I was happy with this. I get my Jan. bill and it was 230. + dollars! I call att. The rep I spoke with said he was sorry the rep on Dec. had quoted me that price but they were not able to honor what she had told me my bill would be because I had two smart phones and a 10 gb plan. I ask them if they had record that their rep. Told me after lengthy conversation that this price was being offered to me because of the problems I have had to go thru.

40

After a very long period of absolute dissatisfact with AT&T, I decided to drop the wireless service. This was back on Sept. 17. I received an incredible bill of 243.70. So I called and was told this was because of my early termination. My phone service was upgraded because I had to get new phones because the store here could not, nor did they try, to fix them. I thought that my contract on both phones had expired. I did not realize, nor was I told, that by getting the new phones I had authmatically upgtraded. I am so furious with AT&T. They will very soon lose my U verse business. The last few times I visited the store, I was treated rudely for the most part and with total indifference. My feeling was they felt that being a big business like AT&T they can do without my business. I switches services and paid what I thought was my last bill. They I get this. I know no one with ATT give a crap about what I feel or how badly I have been treated. I will spend the rest of my days on earth trying to convince everyone I know not to do business with ATT. I'm not just an old man I am a very angry one.

40

U-verse equipment was to be delivered on 2/15/12 to replace my DSL AT&T left me a message saying the equipment was on back order and wouldn't deliver it till next week. The morning of 2/15/12 I couldn't connect via DSL. For 2 days I spoke with 4 second level support people (among other people) , 2 of which said DSL had been disconnected, but couldn't reconnect as they would have to place an order and it would take 2 to 5 day to have is reconnected. They said that wasn't an option and to wait for u-verse. They didn't offer to put an order in. I got transferred.

The other 2 second level support people said my modem was defected and I had to buy another modem. I finally got to Retention and they ordered a modem for me but would take 2 day for delivery, it would be here on Sat. the 18th I can return it and get my money back. It was ordered. After hanging up I decided to buy my own modem to see what happens. I bought an AT&T Motorola DSL modem. When I installed it on the afternoon of the 16th, I got the exact same results as my old modem was giving me; there was no connection and the green lights were on with DSL flashing green.

So I'm back on the phone, I finally am transferred to a 3rd level support or 'corporate' something, the department that can reconnect DSL. Jerry did so but wouldn't tell me it was reconnected, he just said he ran tests. I still didn't have DSL connected. I asked if would be worth putting my old modem back and he said probably not. He ordered a technician to come to my place the next morning. We hung up.

Then I decided to reconnect my old modem and it worked. A very frustrating time. The customer service, the support team all badly need training. They are best at being kind and saying 'I'm sorry and will get this resolved today' which they didn't. They were wrong about my old modem going bad. They were wrong about not being able to get DSL reconnected. THEY WERE AWFUL OR HAVE NO TRAINING - SOMETHING IS WRONG. (Or are they to get the customer off the phone quickly?

Are they graded on how many phone calls they take in a day? If so, it makes for a horrible company) It took 2 full days to get this fixed and over 7 hours on the phone. REALLY POOR SERVICE. It could have been fixed immediately. The technician called the next morning before coming to my place and he said that this happens all the time. Also, the next morning I got a phone for feedback, I was not at home. I called back the next afternoon to give feedback and they would not take it. I got a recording say I had a limited time to give feedback. VERY POOR. I've left out some of the happening but hopefully you understand the poor poor service.

When I told AT&T/support what had happened on my first call on the morning of 2/15/12, why wasn't I transferred to the department that reconnects DSL . It would have been immediately fixed. Very poor service. Pat in Chicago

40

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 P.M. on Wednesday, January 4. When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after.

My wife spent over an hour on the phone with AT&T UVerse customer service (apparently in India), even speaking to a supervisor, but all they could tell us was that they were "sorry." We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

20

We moved 2 months ago and switched from traditional service to AT&T UVerse. It was not available at our old address. A week and a half ago, our password would not work for our email address (@sbcglobal.net). We have used that email address for over 10 years, which we set up through AT&T and our original AT&T internet service. I tried to reset the password, but it would not accept our zip code, last 4 digits of SS#, nor D.O.B. We were then locked out of our email account. There is no info through Yahoo/SBC/AT&T on how to contact customer service, you must send online messages and provide an alternate email address and a phone number. I did.

As of today (10 days later) I still had no response. So I called the number listed for email and internet customer service. I was on the phone for nearly two hours, with 4 different agents. I was told my email address ends in att.net, not sbcglobal.net. What?! I think I know my own email address that I've logged into every day, sometimes several times a day, for over 10 years. Then I was told I needed to speak to DSL. Was transferred, and then was told it happened w/ the move, even though we moved 60 days ago and the email quit working 10 days ago.

Then I was told I would need to speak to someone else and was transferred back to the main customer service automated line. Ended up right back where I started. Was told I was lying and that my email address is att.net. I asked for the phone number for the legal department and was told there is no such thing. Then I was told I need to speak to SBC Global. I was put on hold for 10 minutes. Agent came back and said he was transferring me. Put on hold for another 10 minutes. Agent came back, said he was transferring me. Then I was hung up on. I was also notified during the many conversations with numerous agents that there is no one at any customer service number working inside the U.S.

I'm so happy we're all throwing our hard earned American dollars at a company that outsources 100% of their customer service, when so many in our country are without jobs right now. AT&T just started a sh&t storm with me. Here we damn well go again. I have just about had enough of getting pushed around from pillar to post with ruddy automated systems. Whatever happened to spreaking to REAL people. All I want is for someone to call me to resolve the issue of a blocked access to my Live account. This is the second account that you have blocked and it is taking longer and longer to resolve. I have followed the procedure set out on "The Automated System" and got absolutely nowhere. 

40

I ordered my service over the phone (DSL Only)...That was a month ago...I still do not have DSL....
I have called for Help..Several times! Not one person has been able to help me...
Plus everybody asks me for an account number which I do not have...!
They can not find my account or Help me!... I tried the Chat and spoke to Vernon..
which promised... to have someone call me at 5PM Yesterday 08.28.2013 and make sure we take
care of this situation...He said he already reported it to his Senior Tech..That did not do me any good..!!
I have not Heard from anyone...Really..They have so much business they don't care about New Customers..?

20

I have been with At& for over 2 years now and my service was good up until 4 moths ago and i have been experiencing dropped calls , cant hear me calls , no service , constantly searching , never in 3g, cant dial out dont recieve calls in certain areas and times of the day , i rely on my cell phone for my business and at this point and time at&t is failing terribly i think there service sucks and i pay way to much i have been getting the run around and alot of LIP SERVICE i wouldnt reccomend this company to anybody

60

I was having problems with my samsung galaxy III applications not working. I have only had my phone one month or less and these problems were reoccurant. Therefore, I called the problem in to customer care warrant department. The representative informed me that they will send a replacement phone and I should send my phone in within 10 days after recieving the replacement with NO damages. I mailed my phone with no damages. Days later att&t mailed back my phone and the screen was craked. I called the next day to at&t and spoke with Lashay Antione and she stated that there was nothing that they could do about it and that I would be charged for the phone. I explained that the phone was not craked when I sent it off. She was telling me that the box was not damaged or any signs of entry so It was my fault and I had to pay the full price. Afterwards she stated that I could pay $199.99 for the phone. i wanted to speak with a supervisor and he, Odanu Brown 0B249B, stated the same thing. In closing, I know that I sent the phone in and it was not craked or damaged therefore, I am requesting for some other alternatives to settle this problem.

40

My daughter has had her att.net email address for over 5 years. She is serving in the US army, stationed in Germany. Two days ago, she was able to access her emails. Today, her email account said it was inactive. I was on the phone for over two hours trying to resolve this isuue. I spoke to a total of 7 different reps, who kept re-routing me to the same department. One rep said she had to call me back because of a bad connection, and never did. I explained the same story over and over. I felt like I was in the twilight zone. Several of the reps were argumentative, as I tried to explain I had just spoken to somebody in their dept. Now, my daughter in Germany serving her country can not access any emails from her superiors. That is beautiful-so glad we switched to AT&T-direct tv or comcast is sounding better and better.

Jane Steele

40

For a number of years I lived at 2818 Eaglerock Circle, Missouri City, Texas 77489. At this residence I had telephone, internet and e-mail services through ATT. Through this arrangement, I established an e-mail (adacooper@sbcglobal.net).
In October 2008, I moved to a new residence: 3815 Pleasant Valley Drive, Missouri City, Texas 77459. I was pleased that I did not have to change my phone number and could get ATT internet, e-mail, and U-Verse services at my new location. I specifically requested the same service that I currently had with the addition of UVerse. On the phone, a friendly and seemingly well-informed ATT representative assured me that she could set up the move for me.
My disillusionment with ATT was apparent, when in September 2012, I neglected to pay the phone bill. I was horrified when my e-mail was terminated. I use this e-mail address in my work to maintain contacts with associates. When I called to request reinstallment of the service and to pay the bill, I was asked if my internet service was currently available. When I responded that I could still go online, I found out that I had been paying twice for the same internet service. Although I had been paying the phone bill and U-VERSE separately, I never thought that a company that I trusted would charge me twice for the same service.
I am putting this in writing because I find it almost impossible to speak to a person via telephone. My unfortunate incident in September cost me a days work as I stayed at home, talking to at least ten different departments and individuals. I am having extreme difficulty in finding an address or phone number where I can voice this concern. The result, I had to pay the phone bill twice. Once with the online service that I usually pay with, and again over the phone with the ATT representative. I was told that this was the only way I could get e-mail reinstated.
I am really shocked that this has happened to me. You may attribute it to stupidity on my part, but I attribute it to a ATT representative that failed to provide me with the services that I requested.
I would hate to leave ATT. I have been a loyal customer for years. My question is what can be done to rectify this situation. If nothing is done, I will have no other choice but to leave ATT and find a company that will not charge me twice for the same service.
I know that it is difficult for Managers, executives, directors to provide solutions to every person's problems, but I think this is one that demands someone's attention.
I hope to hear from someone soon!

40

Will not turn my service back on when I just cancleded it one day ago.I have talk to several person on they side.Was told it would be on by midnight one night,never happened.I have been talking to them for three days now.Was told it would be on the following day by a manager Lidia opp # LM829x is what she gave me!Still no service.I have been with this company AT&T for well over thirty years.

40

ON 8/16/2013, around 7:30 PM, we received a call from Windows Tech Mgt. Dept. that stated our computed was filled with many viruses and was about to crash. We believe that the caller was engaging in fraud and did not represent Windows. They gave a phone number of 212-351-5409. We believe they are cold call marketers who are using the name Windows to sell they products. When I asked questions, they became nasty and used profanity to "abuse me".

20

I called AT&T about the TV commercial offering internet for $14.95. I was told that that price was only if you had other services. They were having a special for $24.95 a month for 12 months. I asked what other costs would there be that I wanted to know exactly how much to know if I could afford internet at all. They told me the 2 in 1 modem/router I would have to buy for $100. I was told that there would be a one time service fee of $36.00. I was told that there would not be a technician fee unless he came in. I told them he would not have to come in because I already had many jacks.

I was told there would not be any taxes or charges of any kind. I repeated that the only charges would be the $24.95 per month for one year, the $36.00 service fee and the $100. for the modem/router. That is all I agreed to. I received my bill and it read that I would be paying $38.00 a month for service, which later they told me that I agreed to that price for 3months, which I did not. I also received a $40. technician fee, and the $100. for the modem/router and $10.83 for something else. After calling them to complain and telling them I did

Not agree to $38.00 a month and that they were scamming me on the $40. technician fee etc. they told me that I had agreed to all that and that was that. No attempts to correct the billing. I am furious. I waited a long time to get internet because I could not afford it. I didn't even have a computer until Dec. and was afraid of all companies offering internet service because of the bait and switch scams. I wish I never had even gotten a computer. I was content to go to the library. All free. No troubles.

20

I am curious how to get the modem rebate for AT&T uverse service, as this was the primary reason I signed up for the bundle plan. Included in the package was a tv box top, a high speed modem, and all the cables included to hook things up. Once the tech came out to my house, that was the last I heard of them.

Setting up uverse internet was smooth and easy, but when it comes to the financial part of it I have to say that I'm less than pleased. I'm counting on the rebate included in the purchase price to offset the costs, and AT&T customer service has been very difficult to get in touch with!

I have called their customer service line but it's only available during normal business hours, which is hard for me to get away from work to do so. They have to understand the problems of working men and women right?

Unfortunately where I live that aren't that many choices of internet providers so I am pretty much stuck with AT&T regardless of how I feel about them. Until my area gets Verizon FIOS or Comcast I'm screwed here...

40

For the love of god please I'm begging you AT&T stop using kids in your commercials It's not cute or funny you are a phone company I'm so fucking sick and tired of seeing those idiotic kids and that is saying from a guy that loves kids do know what I think about your commercials it's not buying a phone it's never ever buying one so just do what Verizon does and show a map of the U.S and show how how many places you can call I beg you STOP HAVING KIDS IN YOUR COMMERCIALS



Disclaimer: This complaint was submitted by Nathan Stanhope on 09/02/2013 at IP address 50.26.11.80 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Your Commercials" do not reflect the opinions of this website.

60

I added a line to my phone in Colorado Springs, CO a couple months back. The really nice guy who was eager for his 2 bucks of commission told me that my bill would be "about" $120.00 a month, written by him right on my contract. My past 3 bills have been outrageous. I went from 120 to $311.00. I was told their is nothing they could do, despite being a paying customer for years, dozens on phone calls and my time, and having been lied to, I am expected to pay over double what I was told in writing? AT&T has not been fair to me, I have two lines and don't expect me to fairly pay up. I work in Las Vegas with a crew of 150 engineers who use blackberries from AT&T. I will personally see that that changes. Thanks for your time and taking up my time once again. I don't want your freebies, your headache, I wanted it resolved but Verizon can most definitely manage. If only I could attach a picture of $311.00 to leave ya..

60

I just got off the phone with AT&T trying to resolve a long distance billing issue with a third party carrier. When the AT&T service rep got on the line she was immediately defensive and tried to explain her way out of why the long distance billing was 3 months behind. THEN she found out the other customer service rep was on the line and started to argue with him! This coupled with several othe billing problems and instanteous late charges just don't cut it. Problem is there is no other provider in this area. I was appalled by the unprofessional attitude of this rep and really influences all the bad things I had heard about AT&T. If I can find another way around the local porvider issue I'm gone.

40

I'm being billed for past due bill of $71.42 that has been paid before due...I've talked to teo representative who assureed me the bill would be corrected. The bill was paid from the huntington bank account so there are records of proof that it has been paid. But At&T keeps showing a past due amount.
This has been going on for a month now, I refuse to pay extra!
Thank you,
Marilyn Howell

60

i have a att go phone and have had it for 2 months now, for the past 3 to 4 weeks the phone has not worked correctly, text message either come in 4 hours laer or do not get them at all, when i try to send a text message it either takes 10 min or 15 tries to get it to go through or just says try again and never ges sent,,, when some one calls me it take 30 to 45 seconds for the caller to here the phone start to ring so most of the time they just hang up before it has a chance to go through,,,,then when i try to make a call either wont go through or take up to 20 times trying to finally go through,,, then the phone turns on and off by it self...ive been on the phone with custormer care a bunch of times and no one seems to want to fix the problem and are very rude all the time...one night i spent 3 hours on the phone with customer care and nothing got resolved .... at@t tells me that they value my business but yet no one wants to do anything for me...this issue needs to be resolved i pay 2.oo a day for the last 3 to 4 weeks and the phone works 20 percent of the time,,,please feel free to get in touch with me either e-mail or at thank you and hope someone will resolve this ....

40

I have been trying to activate a new cell phone since 11/3/12. Its no 11/6/12. Opened up a family plan to add my husband. Purchased a new phone and have had nothing but problems. It didn't go easy from the beginning just to order a phone and open up the family plan. Maybe that should have been the 1st clus.
My husband now as had no business phone for 4 days and unable to do business. He is a General Contractor and is unable to do business for 2 days. I am getting no where with anyone. I am on the phone for hours and all they do is transfer me to another person they claim is a Manager. Obviously all the have are Managers, all Chiefs and no Indians. Sounds like our government. No one is working to fix the problem. I am again waiting for someone to call,. The last and maybe the 8th manager I spoke to last night did give me his direct line to call him this morning. I left a voice mail for him to call almost 45 minutes ago. Still no call back. I am contacting another company and will be moving everything from AT&T.

20

In July, 2012, I moved and had At&t change my service to the new address, with no changes to to the service. The old service included unlimited long distance calling.
For 5 months I have been billed for long distance calls, and for 5 months I have talked with 5 AT&T Customer Service Representatives who credited the billing and assured me that the problem was fixed. In Dec ,2012, a 6th rep told me that
the 5 reps before her had credited me for the bill, but failed to actuate the change that would fix the problem and that she would do so.
Now, I have another bill in Jan, 2013, again billing me for long distance calls.

60

AT&T, your customer service sucked! I was on the phone with your Customer Representatives (transfer again again again and again....) for three hours, no one could solve our problem... we ordered the service early Sep and for some reason the modem got lot / According to UPS, they said they dropped in the front door but WE NEVER GOT IT. We were just requesting you to send us another one, but you wanna charge us another 150 dollars.... THIS CONVERSATION TOOK US THREE HOURS!!

It is not our responsible for the lost Modem!!!!!!!!!!!! so to the end, we wanna cancel the service (never have had use the service), and you wanna charge us the fine for 150 dollars!! What the rip-off...seriously..this is how you big company do business? we are definitely report this to the Better Business Bureau of Chicagon, IL! For such a big crop, this service is not acceptable!

60

I went to the at&t store inbaton rouge Louisiana located on bluebonnet in the mall. I have had any pfoblems with my cell phone.

I had a 16G phone when I went to the store to get if worked on they slipped me a 8G phone and It was a hassle getting a similar phone back, they argued with me.

They also xwhen swapping out the phone discontinued my unlimited text without my permission I want my service back and will not rest until I get it back.

I thought AT&T cared about it's customer, well this will tell if they do or not. I have been fighting this for a verg long time. This MADD thd phone bill double, I can not afford this, being diabetic I have nang medications to get and so does my wife.

Does AT&T care about the customer or is money the most important thing even if it cost the customer his health. I am getting really aggravated with this. I eant my original plan back and want it now.

40

KI use AOL and at least 5 times per day an AT&T Ad cascadees across the page I am working on and interrupts my work. I must stop what I am doing and individually close out each AT&T page. This is infuriating and these ads make me hate AT&T with a white hot HATE! I am so annoyed by these ads I am considering finding another provider to replace all of my AT&T services. I currently use Uverse for my internet service, AT&T for my wireless service and Uverse for my home phone. I pay well over $200 per month for these services. But I am FURIOUS that your company has chosen to advertise in such a negative way.

If you do not stop this advertising I will cancel all AT&T services and I will encourage my friends to do the same.

60

I request to switch my home phone from U-verse to a regular home phone line due to U-verse not comply with the home security company ( order # 97001408). The technician was scheduled on April 2 from 8:00a.m. to noon. In the morning I realized that my home phone was disconnected, I call customer service and was explained that technician will be in my house to make necessary connections. I call second time at 11:40 a.m. to find out where is the technician - did not get an answer - the communication was disconnected. After that I call 5 more times to find out where is the technician, but no any answer - every time the communications was disconnected when I ask question why AT&T did not keep their appointments and nobody call to cancel the appointment.

I took day off at my own expenses and it cost $159.00 per day . Finally when I call last time (7 times a day ) the customer service told me that the department I need are closed and nobody could help me at this time. Since At&t disconnect my home line - they also disconnect home alarm and solar transmitter - everything work from the phone line. I have been a customer with at&t for a long time - since Pacific Bell merge with AT&T and I did not expect such a service. Please solve the problem and send a technician to my house during the week after 6:00 p.m. I will not take another day off from my work. So far your service cost me $ 159.

60

Had u-verse (internet and phone acct 125789596) installed 3/29/13 at 11am. Needed to install new wiring, apprx 700 feet, was told they will bury wire in 1 - 2 days. I was givin intaller and his mgrs telephone number in case of problems. On Saturday called and left msg for installer about noise/static on phone line. Didn't want to bury wires if wire is a problem. No call back over weekend. Recalled on Monday 4 times no call back, called mgr 3 times and no call back until 3:30pm that day. He said installer on vacation and he was in meetings. Their voice mail had no indication of vacation or being in meetings.

Also their voice mail did not have a greeting as to whose phone I was calling. When mgr called he said wire wouyld not be buried for 1 to 2 weeks, I was told from installer a couple of days. Mgr said not ATT problem because they conract the service. Never told this, wire laid on grass area and over driveway. Can not cut grass. At 4:30pm mgr called back and asked my address so he could call conractor to get wire on the list to get installed. Installer never called conractor. Don't you have my street address on file from my acct number. Asked to have the mgrs mgr speak to me, could not, asked for the mgr to call me. This never happened, no call back and this is Wednesday.

On Tuesday 4/2 morning called u-verse service and asked rep for a mgr to discuss my complaint, none available, asked for my phone number and mgr will call back, as of 1pm Wednesday no call. And this is customer service. I have other issues with your customer service. I'm trasferred to another dept I have to go through your voice response system. I have asked a number of people the name, address, e-mail of the VP/Director of customer service so I can write my complaint, no one could give me that info its not ATT poicy to give that info. I called many ATT numers and finally found someone who told me can't give you thatat name/number but if you go on ATT.COM and access Contact Us theire is a complaint e-mail address. While your rep was on line I tried to access what she said to do, it was not their. 

40

I absolutely HATE the new Att.Net home page , I like my old one . Last night I had a customer service rep to help me get back my old home page and now I have to change it every time I leave it to browse something else or go out and I am sick to death of it and getting more and more disturbed by it. Any suggestions on keeping it on my old Att.Net home page or just get another internet service?

20

I have never had a worse experience with you. I ordered a cell phone last week. Ten days later I am getting a refund that I do not want because of the incompetence of some of your workers. I sent in a complain to you 36 hours ago and haven't even received a response from you yet. The order number is 90410555480164. The order was sent to the wrong address, returned to you, lost in your wait house from Mpnday until Thursday, a refund that was nt supposed to happen has been given. Now I have to redo the entire order again when my refund comes back (whenever that may be.) on top of all this, I had to order a phone that I do not want because the worker told me what I wanted was not available, but it is!!! Why isn't there a specialist calling me on the phone to keep a customer of 14 years happy? All I want is my phone. I can work with all of the other problems that have been presented. Is someone at least going to email me back?

40

My upgrade a month a go was on march but now push back to may, which is also the end of my contract. My contract is going to end on May. If I can't upgrade to iphone 5 now, by the time my contract end I am just going with other carrier, I guess being loyal customer for 7 years doesn't mean anything. Maybe getting another $240 is better than another $1200 at least since I will be tying on a contract for 24 months. I just don't understand where is att business sense. I am only 3 months a part from my contract but yet you don't want give me an early upgrade. If you saying you have contract with apple then just push forward my eligibility early so I buy it from out side. If this is doesn't get resolve soon, I'll end my contract in may and I'll post this all over the internet how bad is att!!!

60

the reason iam complaining about the LTE data plan because here in Laredo Tx , they sell us the 3gb LTE data plan but here in Laredo tx the LTE doesnt work , you have to travel 150 to SanAntonio Tx for the LTE to work and its very fast but only when you to san antoinio and thats like ones or twice a year how come AT&T can sell over a service that they are not Prividing.

40

March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn’t login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didn’t get processed and she would b happy to place the order via phone.

On further discussion it turned out that I will not get the benefit of the order that I was trying to sign up for. Frustrated by their deceptive advertising, I decided to cancel the order on which the rep said that since it didn’t go through the first time, there is no need to cancel. Next day I decided to cancel my internet service as well and called to cancel it and insisted that I want an email confirmation of the cancellation. The service rep promised to send the email and after few hours, I received an email THANKING me for placing an order with AT&T.

Appalled and frustrated, I called again to inform about my cancellation request and was promised once again that an email will be sent and the order has been cancelled. There was never a cancellation email sent but instead, I received a phone call that someone wants to come to my residence to install the phone line. I informed the caller that I do not have a service request and he needs to straighten it out with AT&T and his response was “ I am just told to go and install the service, you have to call for cancellation.

I called the 3rd time, and whoever is familiar with AT&T knows that each call lasts more than half hour including wait and transfers from one department to another. I explained the whole situation to the account department and also got fraud department contact to tell them that someone is ordering on my behalf. I once again asked for cancellation email that never came in spite of the promise. I never made time to call the fraud department.

In the meantime, my husband placed order under his name and got his services up and running on the same residence. I didn’t get another phone call or email but today, on April 7th, one month since that drama, I receive a bill for $75.15 for the new internet and home phone service.

For having such a large customer base and a big name in domestic services, AT&T should be ashamed of using such unethical and fraudulent methods to rip off people’s money and valuable time. Not only I do not wish to pay a single cent for services that I never ordered or used, I want AT&T to pay for my time that I have spent on fixing it’s issues and dealing with corrupt, incompetent and clueless customer service staff who does not understand the difference between Cancellation and Activation.

40

ATT sent me a letter that 2g support would basically end within 2months and that I should bring in my 2g basic phone for a free, no contract impact swap to one of 4 basic 3g phones. As I have an extra line for my wife and she has a 2g phone, I brought both in to exchange. I was told they would only change mine and to change 2nd line basic phone I would need to pay an upgrade fee and sign a new 2 year contract. We have not had a contract for at least 10 years and keep going on same terms as expired contract.

A note...though we have 550 combined monthly minutes, we barely use less than 40 per month and I have always paid online the day bill is available, so ATT has been making a bundle on us for extremely low use at $55 a month for only voice use. I explained that swapping one phone and not 2nd one would leave 2nd line disabled, but they did not care. They will not swap the 2nd line basic phone unless I pay and sign 2 year agreement! I am now looking at finally going to Verizon on 65+ plan and company discount making monthly fee for 2 lines $52.50 plus taxes for 450 minutes...plenty or us.

ATT is trying to shaft us by allowing only 1 phone swap to 3g, making 2nd line our problem. Something is wrong in this methodology of stopping phone supprt and providing no new phone..especially with the HUGE profit they have and still make from us for such minmal phone use!

40

On Friday March 22, 2013 I called AT&T to discuss my current bill which I just received. In Oct we started the bundled billing I was advised my bill would be $124.00 for 2 years my first bill and subsequent bills have been $138.96 until this months bill which has increased to $145.10? in less then 6 months my bill has gone up. what happened to our agreement? I was on the phone over an hour and half yesterday I spoke with the Phillipines 3 times India 2 and someone in Oklahoma the last person either hung up or we were disconnected no one could explain to me why or make any sense. iI do not have the time or patience to go around the world to discuss my bill.There is no where on my bill with an address to send a complaint. I will send my bill this month in the amount of $138.96. I expect AT&T to keep their agreement. I would like someone from your company to call me before I change to Comcast Cable of Dish. It should be noted that We have been doing business with AT&T since 1979 we are both seniors on a fixed income. that is why we did the bundle.

60

WHen I purchased my new Iphone I was told that it could now FACETIME over cellular. Since I have had an unlimited data plan for me and my wife's phones since 2003, I was told by Apple this was ideal. After my PHONE told me to contact AT&T to activate FACETIME over cellular, the bait and switch began. AT&T insisted I had to drop my unlimited plan and go to a new "Shared Data" that would drop me to 2GB of data for BOTH phones. THe cost would be the same until I went over my data limit....then the price gouging would begin. Really? A customer with AT&T Cellular since 1996 and yet again no regard for loyalty by those who I've helped keep in business. PLEASE find some sanity and make a grandfather to this new plan.

20

Our family signed up joining family wireless phone plan with ATT Sale in Irvine, Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month. The sales has credited me 3 months and he told us the problems will be fixed. History of all the email communications are available. After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.

The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282403 Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period. If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.

60

I depend on my phone for my work. My office is in my phone. I'm paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn't know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen't sends new iphones as replacements. I' m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I'm willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)

40

I was happy with my DSL internet service. When I moved, I was convinced to switch my service from DSL to U-Verse, guaranteed that the rate will be the same. It was not. Then I had to wait 3 weeks until they figure out how to install it, then they disconnected my service with no reason and had to wait another 3-4 weeks. All this in within 1 year. The biggest problem is that there is nobody seems to care and I really hate switching to another company and being without internet again.

40

Recently decided to upgrade our service w/AT&T as our phones stopped working anyway so since they were giving the iphone 4 for .99 cents we decided to upgrade our service. What could posibly go wrong? Everything. Since the moment we walked into one of their stores, for a simple upgrade the first trip took over 2 1/2 hrs. They were having some kind of computer glitch. We walked out of the store after 2 1/2 hours w/out the phones but w/an upgraded contract or so we thought. We were told the phones would come in the mail in a week as they had run out. A week later what did we get we get a bill for the total due for the new upgraded service. A new bill? but we hadn't even gotten the phones yet nor had the account activated yet. We were told we would need the phones in order to do activation. After we received the phones, which was a few days after the bill had arrived, we went back to the store and this time we had the undesired privilage of waiting 3 hours as one of the lines was activated however my husbands line had a problem and so after 3 hours at this store we walked out, with one line working and w/a promise from some tech that they would call us back w/in one hour after they got problem fixed. The did indeed call to tell us they could not find the problem and they would call us the next day. Since my husband would not be home he asked them to speak to me the next day. NO CALL ever came so I contacted AT&T and spoke to one Rep and explained the whole story and as nice as she was she could not fix whatever problem was w/the phone line so she transfered me somewhere else and I had to retell the whole story once again to another Rep and she put me on hold and got her manager involved and 1 1/2 hours later no resolution, I told the Rep to call me back w/whatever info she found regarding the problem. She called back and left me a message saying that they could not get to the bottom of the problem and so that they were going to have to file case to get line restored so that another department could take a look and resolve the problem. Here is the kicker she said it would take ONE WEEK to get an answer. WHAT? to get a line reactivated. Called back looking for Linda but the girl that answered said there were tons of Reps and she didn'tknow who linda was. Asked for a supervisor as one week to get a line reactivated was unacceptable to us so i got a Rusty Anderson on the line. After explaining now the problem to Rusty he said there was a case already filed and they couldn't do anything else, he also said he needed to speak w/the owner of the account my husband. ??????? I just spoke to how many of your Reps that did not ask to speak to the owner of the account and after all this time on the phone, NOW you ask to speak to the owner of the account. That account bythe way up to a week ago was in my name but per the suggestion of one the Reps in order for us to get a corporate discount, transfered ownership of the accounts to my husband. I got my husband on my cell and asked Rusty if he could hear my husband to which he said yes but he wanted my husband to call directly to them. WHY if he could hear my husband why cant he just continue helping us? I tell you why because the girl I spoke to before Rusty said if I hung up and call back I would get a completly different person. Not acceptable at all. This Rusty was just trying to pass the buck as they say and hope someone else would get us and deal w/the problem instead of him. Rusty Anderson proceeded to tell me they had done all they were going to do and if I wasnt happy I could just take the phones and drop them off at the store we got them at. After like 3 weeks of trying to do a simple upgrade we are going to Verizon. They are offering the iphone 4 for FREE and for aproxametly the same price. Very unhappy w/the outcome of this problem as we have been w/AT&T for years and years before they were called AT&T .

20

Please, I bought a Nokia Booklet 3G from eBay unknowing to me the 3G was locked to AT&T service. I am in Finland and know one seems to have a clue as to how to unlock the 3G on the booklet. I was finally asked to contact AT&T to issue me with an unlock protocol.

Please my IMEI is 358232030169467

Please I am really desperate and would appreciate any help you could give. Thanks




Disclaimer: This complaint was submitted by Emmanuel N. on 08/30/2013 at IP address 85.157.78.222 using our AT&T Mobile complaint form. This opinions contained in this AT&T Mobile customer review titled, "Nokia Booklet 3G" do not reflect the opinions of this website.

60

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the cahrge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occured and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS canyou offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows waht is going last call today they transferred me to the rewards section. Frustrating and what an inefficent company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

20

I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.

My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.

I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone - we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card - now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.

Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am cancelling everthing that was installed.

40

I signed up for an ATT UVERSE 200 / High speed internet bundle advertised at $90.00 per month with free HBO and Cinemax for 3 months. After 3 months ATT has billed me for a total of $497.99. They also started charging for HBO and Cinemax 2 months before the free promotional period was over. They also lied about the expiration of the free promo period on their Billing website, claiming the expiration was one month after the actual expiration.

Looking to join a class action lawsuit against these ridiculous billing practices.

20

I contacted At&t towards the end of June last year (2012) about an employee saying she was and could access my account. So I called and filed a complaint and had At&t put a passcode on my account so she couldn't access my account. She had also been texting me and harassing me through text messages. I had asked to to stop. She stopped until around Jan. 23rd, I believe. with her phone calls and text messages again. She stopped for awhile, but started back yesterday, Feb. 25th, 2013 with her texts messages harassing me again. I would like this employee of At&t to stop. Her name is Lisa Marie Nolan she works in sales in or around the Reno, Nevada area. Her phone number is 775-830-4713 thank you kindly

60

I set up service with ATT bundle department for Internet and TV. Yet 2 months later I still am fighting over incorrect billing, wrong services, mislead and lied to by sales agent, wasted over 40 hours of my personal life trying to correct your companies idiot errors. I will be filing a complaint with everyone possible over this and will not refer your services to anyone and will now be looking for another company to switch my tv, and internet and will also be looking to go to Verizon after almost 18 years with your company. I don't believe the customer is always right, but I know my initial conversation was recorded. I have spoke to over 20 different people and still not corrected to my original agreement. I will see you in court if you think I will pay what I did not agree to. I do not want to speak to another person in a foreign country either! I was promised a bill $69 a month bill for Internet, and direct tv with 3 receivers, one being HD DVR all free for 12 months. All on ONE BILL through ATT! I suggest you fix this and compensate me for the worst service and lost time with children, husband and life, and for my minutes being wasted on my cell phone.
Sincerely disgusted soon to be ex-customer
Tracy McGregor

20

We are in quite a pickle here and getting ready to cancel our accounts with AT&T. On September 19, 2012 Steven Meyers contacted us regarding the “special, discounted” pricing on upgrades. We took advantage of this “special” iPhone pricing and INITIALLY requested one iPhone 5 (####-6543) and one iPhone 4S (####-5005). I received an email confirmation of these account changes from Steven at 3:42P on 9-19-12. At 4:07P on 09-19-12, I replied to Steven’s email requesting that we exchange the iPhone 4S (####-5005) for an iPhone 5. Steven responded, via email on 09-20-12 at 7:28A indicating that the order had already been processed and requested that I call him, which I did, immediately, and had to leave a voicemail message. Since I did not get a response of any sort from Steven, I sent him an email at 11:18A on 09-20-12, indicating that I had left him a voicemail message earlier that morning. Still no word from Steven, I sent him an email on 09-21-12 at 9:18A inquiring about the protocol to follow to get the iPhone 4S (####-5005) exchanged to an iPhone 5. Steven responding, via email, on 09-21-12 at 9:24A, stating “Basically the easiest option would be to issue you a return label for the 4S when it arrives, and once that is reported as returned, we can order the iPhone 5. Unfortunately because the order is processed and sent off, we can't reverse it until the phones are shipped to you. You do not want to refuse shipment though- that may mess up the whole upgrade process with the other ordered iPhone 5s. Accept the shipment when it comes in and e-mail me, and we will issue you a return label.” So, on 10-04-12, I attempted to contact Steven, via email to advise him of the arrival of the iPhone 4S (####-5005) and immediately received an undeliverable email from postmaster@us.att.com. At this point I’m frustrated with AT&T and let the matter sit a few days, while I regained my composure, as not to be unprofessional. Naturally, other business came about and the phone matter disappeared from my priority list until Jeff Ringenberg called our office on Wednesday, 09-25-12. I contacted Jeff, via phone, and he had given my co-worker, Traci Beecher, a number to call to do the swap, indicating that if we had difficulties we should then contact Jeff. Well, obviously, we had problems and have attempted to get in touch with Jeff, via phone messages and emails.. However, it seems to be a pattern at AT&T to initiate Business Account contact and then disappear. Customer Service is certainly LACKING at AT&T. All we are trying to do is EXCHANGE a phone. I do NOT understand the difficulty with this request and would like to HOW we can complete this transaction? Please advise. I understand that we currently do not have a large business account with AT&T, but our Sprint account has over 90 devices (at $6k - $7k monthly) and we are seriously considering moving over to other cellular providers; however, at this point it looks like we’ll have to work with Verizon. Thank you for your time and response.

20

In Jan 2012 you promised to credit us (William Kaupas 214-383-0410 9900 Derwent Plano TX 75025) approx $290 on our bill....for 11 months you have called off and on claiming to turn our phone off for non payment. We have always paid the balance of our phone each month, less this balance. Check the records.

We have spend hours on hours on the phone with your people, a number of times...each time we are promised it will resolved...and each tell you have lied to us. Now, I try to call and the telephone will not work because of the unpaid balance. This must be resolved...it has been going on for 11 months.....and you are hurting my credit.

If we cannot get this resolved my next email/letter will be letter to the FCC.

William Kaupas, 9900 Derwent Dr. Plano, Texas 75025 214-383-0410

40

I’ve been having trouble with my ATT Uverse connection for about a month now. It loses signal everyday every afternoon and comes and goes. I can't even you the house phone to complain because Uverse voice is lost also. I finally called ATT from my cell phone 0n Thursday 10-4-2012 and an appointment for a tech to come out Saturday afternoon between 12 and 4 pm.
The tech gets here around 2:30, without calling first that he is on his way. I explain the problem of the signal loss and ask me to show he the lines outside. While going through the house my wife arrives thru the back door and he tells here " Hey sweetheart what going on". My wife replied “I don't think so". I led the tech to the back of the house and opened a side gate to where he could go to his truck and back. I went back into the house where my wife was very upset and she said to me that it was a very inappropriate thing to say to a customer. And I agree. After about 30 minutes the tech rang the front door and said he wanted to test one of the receivers and the cable coming to it. I saw him hookup a meter to it and he said was getting 100% signal to it. He then said he was going out to the truck for about 10 minutes and I said okay. I closed the door behind him. I went back to talk to my wife in the kitchen and after about 5 minutes I went back to the bedroom were the tech had left the meter hooked up and found that the tech was back in the house. And without ringing the doorbell for me to let him back in. This really surprised me. I use to install Direct TV and Dish Network and we were thought to let the customer know when we were coming back in the house. Anyway he told me everything was working properly and he left. My wife and I watched some TV in the living room before leaving and it looked ok. When we got home around 10pm I noticed the TV's in the bedrooms were not working. I call ATT on Sunday Morning 10-7- 2012 and told the person on the phone that the tech did something or didn't do something right because all the TV's were working before he got there. She started to tell me to run this test and that test and I finally said that they needed to send a tech out to fix the problem. He then said to me that it is up to the tech to determine if the will be a service charge if it was something that we did to the service. I then told her that it was something that the service tech did because he said he installed some new parts outside. My wife then asked that she wanted to talk to a supervisor and complain about the techs actions and inappropriate remarks that he said to her. She did get to talk to someone else whether it was a supervisor or not. We have not heard anything back from ATT. I went outside afterwards to see what the tech had done outside the day before and saw where he had left their box wide open and the cable going to the other TV's disconnected from the coupler and the coupler just hanging. Also the side gate was left open. Thank God my English Bull Dog didn't get out. I re hooked up the cable to the coupler but left the rest of the techs work as he left it. Hopefully the next tech will turn it in to Quality Control...if ATT those has a QC department.

40

I am at my wits end. My life has been hell since falling prey to AT&T false and fraudulent promises...that is until you sign on the dotted line. I was told there was excellent coverage in my area so I switched carriers. Huge MISTAKE. I have now had 3 different microcells and all 5 of our phones freeze up after a 2 min. conversation.

What is worse is because the freeze up the call is not dropped the minutes keep adding up and you cannot end the calls. Sometimes the only way to end a call is to remove the battery allow phone to cool down ( all 5 phones different operating systems Android and windows and different manufacturers) and restart. When the phone freezes up it shows full signal strength and that it is connected to the microcell.

At first it was just voice , but now we are having as many issues with data and text. I have been on the phone with AT&T over 100 times only to be continually told "based on your minutes we show that you are using your phone successfully" No idiots based on the fact that we can not hang up our phones when the other end goes dead, it continues to rack up minutes. I have gone from using less then 600 min shared for 5 family phones to over 1500 before the end of the billing period.

I have told them to look at the actual numbers called and they will see a continued pattern of recall to the same number over and over again. And then finally they will see that a land based phone has to be used to contact a family member on the plan. So now I have 5 phones that dont work, I have had to have a land based phone installed which now goes against our minutes as it is no longer cell to cell! Its a nighmare. The only thing I have continually told them is that whenever we have a visitor to our house with a IPhone they never experience the nightmare we have.

I have asked AT&T to send us a refurbished IPHONE and lets see what happens but they refuse. They now say we cant guarantee service in your area, even though we were told it was excellent and based on their own web site our address shows good coverage. I have talked to the managers, manager manager and so on and so on only to be spit out the same lies and deceit.

I have also been told that I am the only person on the earth that is having this issue even thought there are countless other horror stories on the internet of the same issue with AT&T and specifically Samsung phones having this issue. My only recourse at this point is to file a Notice of Dispute and take them to Arbitration. I will be seeking relief for the costs of all phones, mental anguish, loss of business and withdrawal from the contract.

Never ever again will I sign a contract with a mobile carrier. They lie and will tell you anything to get your signature on their contract. Shame on you AT&T and shame on your customer service, tech support and Presidents office ( which is just a hyped up name for some idiot behind a desk who spits out a written response.)

60

Being hung up on and blocking my phone where I could not call back. On 12/28/12 I called to complain about a new phone that I had received and it was dropping calls and not holding a charge. I called to get a new phone and talked to Stacey Norfleet in Las Cruces New MX who was unable to help me & transferred me to Paul in technology who was also unable to help me so I asked to speak to his supervisor and he hung up on me and blocked my calls.

Monday 12/31/12I talked with Darnisha in So. Carolina who held me on the phone for over 25 minutes so I hung up. Called again talked to Brianna Johnson, Mobile AL who transferred me to Karisa Carniel in Ft. Lauderdale FL. I have my TV services, internet and cell phone all with AT&T and my quest is still unresolved. Can I get some help? Is this the best service we can get from AT&T?

40

A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.

When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.

I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.

I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!

20

I called AT&T in March to get long distance added to my home phone service. I was told by customer service that uverse was now available in my area and that all at&t customers where going to have to convert over to it. I was told that there would bo no charge for the modum and no installation charge. I agreed to go ahead and get converted.
In March, I received my regular bill of $136.00 and i also received a $260.00 for uverse. I called 7 or 8 times to customer service and each time I was told that I had to paid these bills. At one point someone finally took off 49.50 for the installation charges but there were other charges that were not removed and I was told that instead of the modum being free I had to keep the service for 30 days then I could file for a reward card which would take another 4 to 6 weeks before shipping.
So I ended up paying $210 in March for the uverse and I did not pay the 136 thinking that it would adjust down to zero once they had all the correct information in their system.
Now, in april I am being billed 76.00 for uverse (which is correct) but today I received a late payment bill for 112.00 for my regular old service. I called customer service and tried to explain that the old service was discontinued and since at&t always bills in advance that bill should have zeroed out.
I could not get them to understand that and when I asked for a district manager's phone number they ignored my question and stated that I had to pay the 112 plus the 76. I can not afford to pay them $200 a month two months in a row nor should I ever have had to pay this amount. It is not right and it is not fair what at&t is doing.

20

I am a 10 year customer of cingular/AT&T. Never have I experienced terrible service until Cingular merged with AT&T years ago. That's when my bill has tripled the amout from what it was.
Since last year Nov. 2012 My bill has raised $51 every month. I have called every month to rectify the situation but nothing has changed other then the money has increased. Everytime I call I get people to sell me something and they are completely RUDE & DISRESPECTFUL. Today I was told I'm stupid and the best option is to cancel my service and find another company to take my headache. The matter of this situation is that the customer service just and never will be where it was years ago. I'm a firm believer that if you have someone who is willing to make the decision to stay with a company for so long that they should be a "VIP" customer and get every kind of discount they offer. It's sad but AT&T will be losing our business over this reoccuring situation due to all the games they play with my money. I hope this can/will be resolved ASAP.

40

I am frequently getting texts about using 100% of my data plan and are being charged $10 for another GB. I have turned off background data sending from apps and I rarely save anything or watch videos yet these charges are being sent many times a month.
The charges are adding up and my poor mother has to pay it and when she attempts to get it fixed she is given excuses or lead in circles meanwhile at&t gains from this problem getting getting any where from $20-$50 dollars extra each month!

60

I pay about 135 or more a month for one phone line, since I am a college student with no laptop I use my iphone for everything. I called maybe only twice to complain about the huge amount I am paying every month in return for horrible Internet services. There were many other times where I would have called but just didnt have the time to explain to another representative the same story since I knew they would just tell me the same spiel about turning my phone on and off to connect with towers. I am fed up with how much I am paying every single month for one line especially when I turn my phone off to turn it on again, and it still doesn't work. I want to end my contract. This is ridiculous. It's so slow. Videos don't even load half of the time. The last three months it has gotten worse. If I am paying top dollar for Internet then it should be excellent. Not below average. I don't want to be offer any incentives to stay with att. I want to break my contract with no charge. Sometimes the GPS would take me to the wrong places. Siri is slow and inaccurate. Please answer back soon so we could end this matter. I won't go to any press or write any blogs about this bad experience. I just want to stop this contract because it doesn't make sense. I feel taken advantage of every month when I see my bill. I don't mind saving money ever month from work to pay for this bill if I had excellent services. Since I don't get what I was promise. I think it is fair for me to ask for an early termination.

20

I talked to a lady 3 days ago now and she said with all the problems that we are having with our phones and one being stolen that we could upgrade and add a line for .99 total $1.06 each. She offered us the Apple I Phone 4 and or the Exhilarete for that price. Also said that we can grandfather in our plan since you dont have that anymore Now I call and they say nope. Cant do. What is the deal with this company? I need 5 phones, 4 already on the plan and add another. Why can we not get help from anyone anymore? Please respond for we really need phones that dont hangup on us at anytime of day or night. That dont shut off and on when they want. We have been good customers and pay our bill. We dont have the money to buy full price and when they tell us .99 cents and add a line for .99 cents with no problem whats the problem? Help us out here please.

20

Our Uverse works during the day but about 6 pm each day a red light
Comes on and we cannot log on. The troubleshooting help on the
Internet does not help with this problem and if you call ATT you are
Told there is a 30 minute wait. What a way to run a business..

60

To Whom it may concern, I have been an AT&T Customer for nearly 30 years. A while back I received an email from AT&T suggesting I upgrade and extend my contract for two years as I normally have done for years...I did extensive research for two months to find a phone I would like and that would perform similarly to the Palm Pre Plus that I have been using for sometime. This phone has been a perfect device for my business and personal affairs. I finally decided on the Samsung Captivate Glide and ordered through 'MY ATT' online.

I signed up and did all the necessary agreement and service contract with specific plans, etc. Once my phone arrived in mail I began to follow instructions to transfer contacts and activate new phone until I realized that there was no instruction to transfer contacts other than 'one at a time' ( I had hundreds). At this point I called AT&T tech support and got an operator that seemed as though he was reading the same thing I had on my screen and I waited for him some twenty minutes to figure out what I figured out in five minutes myself. He advised me to go into the closest AT&T store location and that they would have to do this there.

This is where my big problems began. Once at this store I was greeted by the store manager and she motioned to an employee 'Jarel' (sp?) and said 'contact transfer' or something like that. For the next two hours I was in this store as and a guy named 'Garrett' (who chimed in to contribute his own particular style of discouragement) attempted to simply transfer my telephone contacts from my old device onto my new device. She was using a converter machine with different cables and then she would walk away and let Jarel work on it for a while...nobody really handling this with a solution but rather giving me various explanations or excuses as I heard them.

I could not and still cannot see why this would be such a mystery for a company that is marketing these phones, selling these phones, creating comparative views online and service, data and text plans...every imaginable phone combination (including mine!)of instructions to transfer contacts, etc. I would imagine that there would be some IT protocol for this type of situation as Palm Pre Plus is not exactly that antiquated of a phone.

I realized it was time for me to upgrade (even though this Palm is a fantastic device and works very efficiently doing things that some smart phones still do not do) and of course that is why I did! Stuck here in this Pasadena/ Colorado Blvd AT&T store I realized and knew ultimately that someone, somewhere would be able to handle this but that I was in the wrong place and/or at the wrong time. Eventually I was convinced by everyone that it was my fault for having such an unusual phone and that they had never experienced such a situation?!?

I know from reading that there are many thousands of customers with AT&T that use the Palm Pre and have or will need to have their contacts transferred at some point if they wish to upgrade...spend money on new phone and extend contract for two years like I did... once again. So, why did they give me this totally callous, irresponsible treatment and turning the whole situation around as if I was asking for too much and treating me as some sort of difficult customer? I really was not sure. It was a bit baffling to me. Normally when this type dynamic happens it is when someone is trying to take advantage and redirect away from a particular honest responsibility. I fell for it I guess ... after all they said... they tried for all that time and made a suggestions that I owed them the consideration for this. OK fair enough.

I was convinced ultimately this Saturday evening by Jarel that I would be able to take my old phone home and connect it to my desktop and sync all my telephone numbers. He said that night my sim card was empty and that my contacts were on my phone. I thought that was strange. She seemed exquisite at making herself scarce at opportune moments. I shook hands with Jarel, thanked him and left the store and headed home to set out on the task of transferring all my contacts...at this point was beginning to worry me. I had many years of accumulated telephone numbers of all my customers, family members, employees, friends, local vendors and business that I use daily.

Once home I discovered that all of my telephone numbers were gone. It wasn't long before I realized that the numbers must have been on the SIM card. The contacts that everyone at the store kept pointing out and had me go home with were only the synced contacts from my desktop already on my phone, most of which were only email adddresses. All my phone numbers had been erased. If they were aware of this then that would explain the strange behavior. If they were unaware then perhaps there would be a way to recover them. I was very concerned.

I could not imagine that they would not know they had erased my SIM card. It was too late, the store was closed when I called. I returned today (Sunday February 19, 2012). Having decided I was going to give everyone the benefit of the doubt I went in with an open mind and was only concerned with finding out if there was some way to recover these numbers as the alternative will be a long process of recovering them...and some I may not be able to get at all. In my reality I have to work come monday morning and this is going to create havoc. Having my own business is not having the dubious luxury of excuses, muddled smokescreens and discouragement while collecting a paycheck.

Almost as soon as I approached and her body language and manner in which she reacted was very telling that I was not going to get any help with this problem (as a reminder; a problem which occurred as a direct result of paying for goods and services, agreeing to a contract and following direction by AT&T personell to then thouroughly being abandoned in the lurch once things went awry) I still gave her the benefit of the doubt. I asked her if she could please relate to what I was experiencing and that it was my understanding that this whole transaction was marketed to me as a seamless transaction and now I am left hanging and having to deal with a mangaer taking this 'personal' as if it was about her.

I was appalled how much personal attention she seemed to be demanding and how unproffessional and irrespponsible this whole ordeal was. How did I get stuck in this situation? I got no resolve. Spent nearly an hour at the store arguing and of course Mr. Garrett was again pitching in his two cents only insofar as to offer more discouragement (help get me out of there) but no responsible 'take care of business' person could I find.

Except for the security guard, he seemed level headed and a straight shooter. really wished I could have done my business with him. I did notice that 'Jarel' was there in the store and the minute I walked in he disappeared in the back and when I asked for him said he was gone for the day. Another weird thing.

I left with the problem. I was hoping to find some efficient technical person that could perhaps convey what exactly had happened, maybe move forward with this whole thing in a responsible, productive way but instead I felt like I was dealing with a group of teenagers unable to confront problems and solve them without being sneaky and dishonest. All in all, as a paying loyal customer I was hoping to leave feeling a little better and confident about something through all this. Instead, I was distraught and angry.

I will proceed to see if I can hire a private technical person to look into this and If all else fails (and hopefully not) I will do the more inconvenient thing and return my phone, ask AT&T to cancel my contract on account of this breach and remain month to month as I was and keep my options open. Maybe this is a sign for a turning point for me to consider another carrier after all these years? I don't know. All the folks at this store seemed as if they would be perfectly ok with that. Probably nobody would care. I must get back to my life and my work now, this is a costly and time consuming issue!

20

My dad, my sister and myself decided to get my mom an iPad for Christmas. But first I called AT&T to make sure mom would be able to get service where she was. The lady I talked to was very nice telling me there was no problem in doing this, that was November 19,2012. She did tell me that in order to not be charged until when we needed it to call closer to Christmas. We called on December 19,2012 and talked to a Natalie who said there were no ports available in that area but she would put in a request for one.

She said to call back that Saturday. I did and was on the phone for 4 hours getting the run around everywhere. No one knew anything but were too busy to help and wanting to send me to someone else to bother. Even places like wireless service. Why send me to wireless phone service for DSL? Also, sent me to tech support with a person who I couldn't even understand but wanted me to tell him the # on the iPad! Why?

All I needed was to know when they would have Internet service for my mom in her area! Plus, and this is kinda funny, a lady asked me, while I was waiting for them to check on moms DSL, if I wanted mom to have her bills sent to her compute r so she could look up her information!! Can you believe that? I said NO, as I am trying to get her Internet service with you!! She said, oh, that's right...where does AT&T get these people??

I finally get off after feeling like I could scream! I go online to check at my house for mom and notice that they have her in the system for her phone # as trying to get Internet service. I call back after Christmas December 28,2012 and after talking to another lady that doesn't /can't help me she tells a man in the area /room with her who my sister, mom, dad and myself have the feeling doesn't want to talk to us.

He comes on all sighing and frustrated and tells me the best thing to do is go online at my house and sign her up with her address. So I go home and try to find it but only see where mom is in system and a date of January3,2013 as date for Internet to be processed. I call back that day and am on phone for almost 3 hours with same bunch of crap as before...switching me everywhere but where I need to go.

Plus, after demanding someone higher up I get a supervisor who is so rude that after asking what he can do for me puts me on hold while I explain. then after I finish I say hello! 3 times before he comes back on, I heard a click, and says while I was talking he was pulling some information. How rude! Then he says that if I can hold on a few more minutes he will try something...then it rings me over to tech support where I was at the beginning of the morning. This man says sorry but after all this there isn't anything you can do...

I can say this though, if I ever find a company that is even half as big as AT&T I WILL be seeing about going with them. My sister has already changed everything including their business because of all the trouble they had with AT&T and my husband thinks we need to too...if AT &T doesn't get their act together they won't be the largest anything!! people can only take so much before they look elsewhere...this has been an eye opener for me...

I've spent countless hours on the phone with nothing to show for it except my blood pressure spiking. My mom has an iPad that she can only play games on and my dad, sister And myself are out of $500, a gift mom has been waiting for that she can't use until someone in her area dies! I asked ATT about another port but nothing...my sister and her husband are looking into something, maybe they will have better luck with another company!!

40

First, a little background. I initially signed up for U-verse in July 2009, when it was first offered at my apartment complex. I love technology and I am the one people usually turn to for tech advice. I have recommended AT&T U-verse without reservation to anyone who asks my advice. I tell them that if U-verse is available in their area, it's the best TV/internet service available so it is a no-brainer as to who they should use as their service provider. Several of my recommendations have resulted in U-verse gaining more customers. I'm not telling you this because I expect something in return.

I have never even taken advantage of the referral bonus because I don't want people to think that is the reason I am recommending U-verse. I really appreciate a company that values their customers and does everything in their power to ensure that they offer the best products and services to consumers.

I tell you all of this to now give you a recap of the most recent interaction I had with U-verse support. I have had problems with service in the past, but have always had them resolved by AT&T's courteous and responsive customer service team. I had an issue when transferring service when I moved to a different apartment in the same apartment complex. This issue was handled promptly and with minimum service disruption. I have been completely satisfied with AT&T U-verse until now. Following is a timeline recap of the steps I took to have my service restored.

10/11/2011 - 6:00 A.M.
Woke up to find that my RG was unresponsive and could not get a signal. TV and internet services were completely down.

10/11/2011 - 6:30 P.M. - Time of call: 55 minutes
When I got home from work, my service was still down. I called U-verse support and the tech walked me through the troubleshooting steps. She eventually suggested replacing my RG with a new RG, which would arrive Thursday, 10/13/2011. I'm not an expert on AT&T's system, but I had doubts that the RG was the problem. I asked her to send out a tech to troubleshoot the problem, but she said that there would be a $149 charge to dispatch a tech without first trying to replace the RG. I conceded and asked her to ship me a new RG.

10/13/2011 - 8:00 P.M. - Time of call: 1 hour 25 minutes
I received the new RG and followed the steps to get it running as soon as I got home from work. The new RG was producing the same symptoms as the previous RG, confirming my suspicions that the RG was not the problem. I called U-verse support and the tech walked me through the same troubleshooting steps as the previous tech. She concluded that the RG was the problem and offered to ship out a replacement. I told her that the RG I was currently using was a replacement that I had just received today and told her my suspicions of it being a deeper problem, due to the new RG producing the same results as the previous RG.

I asked for a tech to be dispatched and she told me that there would be a $149 charge to dispatch a tech. I asked to speak to her supervisor. The supervisor agreed with me that there was a deeper issue and believed the RG to be functioning properly. She tried to transfer me to Tier 2 Support, but there was a problem reaching them. She then said that she was going to go ahead and have a tech dispatched to troubleshoot the problem. She scheduled a tech to come out on Friday, 10/14/2011, between 4:00 P.M. and 9:00 P.M.

10/14/2011 - 3:18 P.M. - Time of call: 4 minutes / 3 minutes
The service tech called me and told me that he was in route to my apartment and that he should arrive in 5-10 minutes. I told him that I was still at work and would leave immediately to meet him at my apartment. He said that he would go ahead and check the outside lines. My commute is usually around 30 minutes, but got stuck in traffic on the way home. The tech called again at 4:15 to let me know that he had checked the outside lines, and that he believed my inside lines were ok due to the fact that he could "see" my RG from outside the apartment. I told him that I would be home in 10 minutes and he said that he could not wait on me. He also stated that he was not qualified to troubleshoot the outside lines and that he would put in a call for an "outside line" technician to come out and check the outside lines.

10/15/2011 - 10:15 A.M. - Time of call: 36 minutes
I have yet to receive a call from AT&T, nor have I noticed an AT&T technician on site servicing anything. I called U-verse support again only to find out that the only thing that the technician had reported was that I was not available to let him in the apartment to check the lines. There was no record of the tech requesting another tech to check the outside lines. The customer supprot tech offered to set up another appointment for Sunday from 4:00 P.M. to 9:00 P.M. I told her that I had dinner plans during that time and that I would not be home. I asked her if a tech was available to come out today and she said that there were no open appointments.

On a side note, I had planned to have several of my family and friends over to my apartment to watch football, which I had to cancel due to not having TV service. I told her that I wished to cancel my service and she immediately transferred me to someone else. I told the second representative the whole story and told him that it looked like my only option was to cancel service. I told him that I still love U-verse and hated to cancel my service, but that this series of events was unacceptable. He agreed with me and told me that he would help me cancel my service, or that if I was willing to try, he would get this issue resolved.

He placed me on hold for about 5 minutes and then the phone started ringing. Someone from Tier 2 support answered and was unaware of my current situation. She said that my call must have been dropped and transferred to her somehow. I gave her a rundown of how I reached her and she offered to help. She told me that there was an opening for today from 12:00 P.M. to 4:00 P.M. and that she was not sure why the previous tech stated that all of the appointments for today were taken. She scheduled a tech to come troubleshoot the issue.

10/15/2011 - 3:45 P.M.
The service tech arrived and I told him the story of what was happening. He checked the line that plugs into the RG and could not get a signal. He checked the line in the wall where it enters the apartment and could not find a signal there either. He put in a ticket to have a tech come check the outside lines. He told me that the tech would call me and give me an update on what he finds and let me know when to expect my service to be restored.

10/15/2011 - 10:30 P.M.
I contact U-verse support to check on the status of my service outage. The representative advised me that the tech was currently working on the problem and that someone from AT&T would contact me once the issue has been resolved. He told me that service could be restored tonight, or if not tonight, first thing in the morning.

10/16/2011 - 9:45 A.M.
A tech showed up and said that he had checked the outside lines and that everything appeared to be working properly. He asked to come in to check the other lines. He checked the same lines that the tech checked the previous day and determined that the problem was either the wall jack or the cord running from the jack to the RG. He replaced the jack and ran a regular phone line to the RG. The RG finally connected and service was restored.

I have several issues with the way this process was handled. My main problem with this encounter was the lack of urgency on solving this issue. U-verse at one time had excellent customer service. What happened? I will be moving soon and I had planned to have U-verse as my TV and internet provider in my new home, but I am hesitant based on how this situation was handled.

The purpose of this letter is to inform AT&T management of my encounter, and hopefully have the current way AT&T handles customer service and technical support analyzed to make it better.

I schedule new service with att internet for a friday at 1.30 pm. After traveling 66 miles to my vacation home to meet the installer, no one showed up. Called att at 4.30 pm and they said I already had internet. I aske how is that poosible? They said that I dont have be there. Ok, but the agent tranferred me and the second agent said tha I do not qulify in my area for dsl? Ok, she tranferred me again and the third agent said I need uverse? Transferd again to a manager and he said it would cost me approx 200.00 for a new account. Today is monday and I dont know if I have a order in place or internet or if all these people from att have any clue or care.

Thank you for taking the time to read this.

20

Since October of 2012 when I added internet to my land line service they never can get my bill right. I called on 3-11-13 to try to get something straighten out went thought three people and then on the fourth person never was connected. Spent over an hour and never got any where. I want to know why every month I get charged a different amount? Example: Bill for home phone & internet 12-13 65.41. 1-13. 71.24. 2-13. 63.64 3-13. 67.41 . I was told it was going to be under 60.00 per month.

Also I had problems with my internet not working right in December. Three times a tech came out did some repairs outside and checked it out before they left. I had bad internet connection for 5 weeks . I finally figured out they had one of my connection plugged in the wrong port.

You can see for yourself how many times I have called in. It would of been more but I'm getting tired of not getting anywhere with your employees. I am not a happy customer.

Martha Rodriguez

20

I ask for internet service in December 2012, i change my mind and cancelled it on december 23 2012.They told me that everything was taken care of. Received a bill, and nothing was taken care of. i also recieved a box in the mail. I call and again they were taken care of it ,they also said they were going to send me a sticker to send the box back. Nothing 5 times I have call you people to get this cleared nothing. Received another Bill for 23.79. I spoke to and her name is liz and she said she was going to call me back. Nothing Nothing and Nothing. and still i get charge. Iam so fed up with the customer service on this company. I want something done.my phone number is 561 283 7284

60

I am working on a letter to AT&T explaining why my rejected fraud claim is in fact completely legitamate! Having repeatedly been given the run around with NO opportunity to talk directly with someone on the fraud unit I request the contact email for someone in charge ON THE FRAUD UNIT! Being placed on hold for 3 mins by an AT&T international care agent with incomplete details and only part of the story who spoke to the fraud dept on my behalf who then quickly rendered a decision against my claim is unacceptable!

60

Late last fall the grassy area at our curb was dug up and seeded to repair a phone problem our neighbor had directly across the street from us. My grassy area damaged is approx. 5 foot x 40 foot which is now full of rocks, mud and no grass. The reason my side of the street was dug up is because the main cables are on my side of the street. The neighbor who required the phone work is: Steve Ninast, 1239 Woodridge Trails Dr. Fenton, Mo. 63026. Their phone number is: 636-349-7608.
My name is Rich Lanigan, 1238 Woodridge Trails Dr. Fenton, Mo. 63026. My phone number is 636-343-8980.
I would like to have my lawn repaired.

Thank you.

60

I called AT&T to transfer my home service and a credit check was ran with out my knowledge or permission. I do not appreciate the fact that I was not informed of the credit check. Plus the fact, that it is ILLEGAL to perform a credit check without the knowledge of the consumer.

60

On Tuesday Dec. 3rd I called a reported my phone out, I still have a land line. The service department guy I spoke to said it would be 6-7 days to get it repaired. I asked why and he said they were behind on repairs. I said this would not work as our small business also opperates off our residential line. He did not care. I left it at that, on Friday, Dec. 6th, I called again and a very nice woman assissted me, and said they could fix it by Saturday the 8th ..a little better. Well I have waited all day and no show yet and not a single way to find out if anyone is actually going to show. My family, tenants and customers have had no way to contact us for 5 days this is so unacceptable. I have been a customer a long time and am greatly disappointed. Maybe they need to hire more workers and stop paying the CEO's...ect..so much money. We live where cell phones do not work, if there is an emergency....well let's hope not.

40

On the 29th Dec 2012, I had sent a request to IMEI unlock a iPhone 3GS. I had received a request number 1464442, it states that if any other quires are required that I would receive an email.

I have received nothing as of yet, and it has been more than 5 to 7 working days. I got the phone in Santa Domingo in Jan or Feb 2010, and I stay in South Africa, I don't have the slip from the shop that I had got the phone.

Can you please advice on the way forward, so that I can unlock the iPhone, I had got around it before by jailbreaking it but now it has been updated to 6.0.1 and the jailbreak does not work to unlock the phone.

60

I have been with AT&T ConnectTech for 12 years and I have finally had enough! They provide me with home phone and DSL service. Last week I lost internet service so I called and was put in touch with ConnectTech. After going through some of the basic modem related issues I was told I would have to purchase a plan to get the technical help to diagnose and correct my problem. I spend 2 full hours with 4 techs over the course of 2 days.

I was told I had a virus (turned out I didn't). I was told that my network driver was missing (turned out it wasn't). And finally I was told to remove everything from my computer and reprogram it (I am glad I did not follow that advice!). The ConnectTech techs were too concerned about getting me off the line as quick as they could. Well I stumbled upon the solution to my problem myself. My DSL service had to be reinstalled.

It was a simple fix that I did myself. I called ConnectTech and told them that their lack of service wasted my time and I am not paying to continue this service. I was told that I would have to pay an early termination fee of $150!!! I called back and spoke with a Billing Supervisor and he told me he would not waive the early termination fee because the techs spend 2 hours of time with me.

I told him ConnectTech provided me with 2 hours of wrong information and missed the simple fix! I received ZERO satisfaction!

40

I have a complaint. Yesterday, 11-03-11, I called with questions about getting DSL Basic Service (U-Verse for my area) and I got a Customer Service Rep who sounded inept and I no confidence in a single word she was saying. I told her this and she offered to transfer me to a manager. Her manager, Trevon from Los Angeles, was understanding and informative. Understanding of my frustrations, he offered me a rebate of $100 for the modem and a waiver of $36 for the activation fee, I accepted it. Unfortunately the call was dropped by my AT&T iPhone before he could complete the order so I had to call back.

I went throughout the automated system and got Doug, who said he was able to see that the manager, Trevon, was entering my order in and that he would transfer me over to him. What he actually did was put me back into the automated system (COMPLAINT #1)… I went through the prompts and got to Dion from Fresno, no employee number, and he said he was able to see the order Trevon was putting in but could not honor the rebate and wavier. He told me he emailed Trevon and was waiting for a reply. He took my contact number and said he would call me as soon as he heard from Trevon.

Concurrently he was taking my complaint on Doug and that his manager might be calling me back for more information… no call (COMPLAINT #2). I call back and the center was closed. I call back today, 11-04-11, and get CSR Andrew, and he couldn't help me because I'm a U-Verse customer. He tells me he'll connect me to a U-Verse agent and that he would warm transfer me… that wasn't done (COMPLAINT #3)… he drops me into the automated system.

Brenden, from U-Verse is trying to help me and he sees an outstanding balance of $1,775.23… my balance according to att.com is $342.18. He can't move forward and he says he'll put me on hold and he'll speak to the credit department to see if those charges of $1,775.23 were fraudulent… he doesn't put me on hold he cold transfers me to the National Credit Verification Dept (COMPLAIN #4). Kathy Daniels from National Credit Verification is unable to help me because their systems are down and I should call back after 20 minutes.

No one there seems to know what good customer service is about. Either that or they don't know how to put people on hold. I need retribution! An email back to me letting me know you got this and that those I have listed were reprimanded would be nice. Since starting this, I called 858.522.8918 for more service and they couldn't help until the "unpaid balance" was corrected. The National Credit Verification Dept's systems are still down so Cheryl, said she'll call me back Monday… we'll see what happens.

20

I have had my account with ATT for over 6 years, and I have had some trouble with my bill getting large, from returned checks. So I have some fault here as well. But I get very frustrated and unhappy when a payment arrangement is set up with AT&T and then not honored. On Nov 10, I spoke with Prina Cruz, badge number PB179M, she was very helpful and made some credits and payment arrangements on this account. We cancelled a payment that was due on the 14 for 749. And then made an arrangement of 394 on the 24, 394 on dec 8, and then the balance dec 16. That was set up and in place and I called again on the 19 to confirm this information. So on the 24 I made a payment of 394.

But after making the payment te computer said my account is still past due and subject to interruption. So I made another payment, I made the payment but new it was not going to go through. I wanted to at least make sure I followed my arrangements. Which I did with my first payment. So that week one payment went through and 2 were returned. But I made the first payment and it wen through. On dec 1, my service was interrupted. That's when all the problems really started. At that point they said they were not honoring the old arrangement and further I made new arrangements that I would have never done. After going back and forth several times with different managers. The rep I spoke to said they would accept half of the past due. Manager only said full balance.

So I accepted to do half. Confirmed with rep when 2nd payment would be due on dec 17. She then asked if she could take her break and call me back. So 10 min went by, called me I could not make the payment with a credit card. I asked to put in the system so I could make a payment later. I went into a att store after work, and made the payment in cash of 350. Called AT&T and waited 28 min for a rep, and then was hung up on. A rep at the store helped me and called in, he further said that management did not approve the deal, and the whole balance was due. So my true complaint was that payment arrangements with AT&T are not being honored by AT&T I will be forwarding a letter to the attorney general as well, as all this was happening to a survivor of Super storm sandy. I was out of work for 3 weeks and displaced for 2 weeks.

20

Hello,

My AT&T troubles started from the time we got on the telephone. I have never remembered my 4 digit pin but always give a password reminder & the same answer. For some reason this time it didnt work and the rep told me I had to go into a store with my picture ID. I've recently been in a car wreck and have a neck & back brace, but I guess that doesnt matter when it comes to federal regulations. I had to ask to speak to a manager and suggest to them that they call me on my phone number on my profile. It would've been helpful if he told me that they could do that and to answer the other line when they call. Instead he came back to the phone saying we called you twice and you didn't answer, at which point I asked was that him calling from the 803 number. I answered the line and we finally got down to business, but not before the rep Tiffany, came back on the line with her "how can I help you ma'am" that was dripping with sarcasm. Any who I disconnected my services Oct 22 and received a bill for roughly $150 for internet & U300. I have returned all equipment and was told that my 6 month promo expired in July, although I signed up with AT&T the end of March. I asked the rep, Tiffany, to send me copies of my bills so that I could try to make sense of this, since my OLB was disabled when I closed my account. She gleefully told me that she would have to charge me for it because they already sent me one courtesy bill. I was already upset with the whole security issue, but then to be told I cant look at the bills unless I find them. Well, my OLB is disabled and I signed up for paperless billing so help me understand this concept please.

60

I have an I-Phone that I am having trouble with the battery holding a charge. When I went to the local store and ask if they would help me with this problem they told me that my phone had just just went off of warenty and there was not much they could do for me. I was give a phone # to call and see if there coprate office would be able to help me. The person I talked to gave me 2 ways to slove the problem the frist was to send the phone to them and they would check the phone and make the decision if there was a problem if they found a problem they would fix the problem but this would take several weeks to complete so I would be with out a phone during that time so why have a phone that I cant use but yet pay the monthly bill on. The second way was they would send me a phone during the time they were looking at my phone for a cost of 180$ and the cost of the new battery that would cost me 80$. I would not get the 180$ back so with the 180$ and the cost of a new battery at 80$ I would pay more that the phone is worth. No matter what I do it is going to cost me a lot of money to fix a battery 180$ and the cost of the battery or the loss of my phone for several weeks. They are not giving a fair deal here so why not pay out my contract and change carriers and get a new phone at the cost of 200$ and the second phone free. What would you do here get screwed or change. Hope you can help in this matter and not give me the same bull----. Can you afford to lose a costomer over a batterry and all of the bad press you are going to get. I hope you are going to treat you costomers better than that but at this point in time I don't think you will. If I am ever ask about who I would recomend for a carrier it sure will not be you if you can't fix a battery problem with out costing a ton of money you don't need my help in getting more costomers to screw over.

40

After 4 years of terrible service...I finally had it. Call after call I was put off. Doubly frustrated due to the fact that I had to drive nearly two miles to get good enough reception just so that my call with their service would not be dropped. Yet time after time I was told that I had at least 2-3 bars of reception. They talked me into getting a mini cell booster. Told me to try it (at a cost of $199) and if I was not happy with it ...return it. Well I found out from my neighbor with the same problem that the mini cell does not help. So I called and went in to the store to return THE NEW UNOPENED package...only to be told that it needed to be returned within 14 days! No where on the shipping info/receipt did it state that...nor did the AT&T customer service person on the phone state such. So now I have a mini cell booster of no use. It is one thing after another with this company. The people on the other end are all friendly and polite...but...totally useless. It is an obvious game of burn the customer out so they will just suck it up and move on. It is experiences like these that cause people to "go postal"! I understand that things happen...but really....time and time and time again...it can't be just me. HELP!

40

I called to findout about expire date of my contract and I was transfer to retention dept. and talk to one lady her name was Bowman Tywana and I ask her if you have any promotion so I can stay with you. My price was $ 174 per month and reqest her for bettr deal but she told me no promotion is going on right now so I said ok and hung up phone. Now I started with different company with half price in same deal. I called for cancel my service after expire my contract, now they are saying I have renewed contract with them and which never give them permission for that and never talk about any renew contract. Why do I have to pay $150 for early cancelation which I never ask for renew my contract. Please work out with me otherwise I have to go talk with better bureo. I will appriciate if you do something abut this and Terminate that lady from job who cheated me. Thanks again.

60

I bought an iphone From an AT&T dealer in Chandler ok a year ago in June. The power button needed work so it was taken to an apple store in OKC. The person at the apple store opened the phone and said the "home button isn't theirs so it can't be touched" I called AT&T and was told this was not their problem. The store I purchased this phone from does not sell referb phones so it had to have come from apple this way . Was told this was not AT&T 's problem. I was fraudulently sold a new phone and no one wants to fix the problem or take ownership of this dishonesty

60

We have been with AT&T and the company they previously bought out for 8-10 years. Our business is in a poor and rural community and we rely on contracts with the US Federal Probation Department and other contracts to survive in this area. 90% of our patients are Native American from the surrounding reservations. Our business gets paid once per month, and as per contract they have any day up to the last day of the month (unless there is a department issue) to mail our checks. They do not have a direct deposit.

Our business is in Rapid City, SD, and our checks are mailed from Sioux Falls, SD, after approval from Pierre, SD. Our business survives from check to check because of the low-income area we service and the business does not have State or Federal monetary support and does not have a savings account. The reason I'm explaining this is because I have had checks returned because the checks did not come in as expected or a payment arrangement could not be kept because the check did not come in on time. As our payment history with AT&T shows even with our difficulties we have always paid the bill.

This month, December 2012, our check was delayed because of the 3 year contract updates with the US Federal Probation Department. I had received an email from AT&T showing our cell phones would be shut off if not paid by the 20th of December. Instead of just waiting for the 20th I called and made a payment arrangement for the 10th with the Debit Card, knowing our check is mailed from Sioux Falls on Thursdays and received in Rapid City on Saturday afternoon mail and the payment would be put on the debit card.

Unfortunately, on Monday, 12-11-2012, the administrator in charge of issuing the checks sent an email stating the officers had not turned in the updated contract client travel forms so our check were not approved last week but would be issued this Thursday, 12-13-2012. I called AT&T immediately to let them know of my problem and was eventually put through to a manager who basically told me there was absolutely nothing they could do because I had already made a payment arrangement and broke it.

I explained that this has happened to us in our history with AT&T on several occasions and because we have always make our payments ($300.00 to $400.00 a month) AT&T had always supported us by not shutting off the service but would charge us a disconnect fee that we were glad to pay for the support. The manager could care less and did not care to discuss the issue with me any further. So, in desperation I called on Tuesday, 12-11-2012, and explained my situation once again.

After the man (I believe his name was Nicolas) gave me the same explanation I asked him if he could put me through the save department (which I had been put through once before in my history and they had helped keep service alive). He asked me if I was going to discontinue service with AT&T and I told him that if after as many years and as much money I had with AT&T and they could not wait 5 more days for a cash payment for the late payment and also the new payment then, of course, why would I want to stay with this company. He asked me to wait while he put me on hold to discuss the issue. He returned and told me that he could not set up a new payment arrangement but would put a note that the service would not be shut off until Saturday, 12-15-2012, if that payment was not made.

I stated what he told me back to him to ensure that what he said was correct, thanked him and felt relieved. Today, 12-13-2012, our phones were shut off! I called and was put through to a manager who stated that because the phones were shut off today even the "save" department could not help, and the rep that I had spoken with did not have the authority to tell me that our phones would not be shut off until 12-15-2012. I asked the manager if it was AT&T policey for reps to blatantly lie to their customers? Also, because of the lie and then having the phones shut off that now the "save" department could not intervene, "Was that my fault?"

So, in summary, I was given a payment arrangement for 12-11-2012 that I could not make but was given 24 hours to get the money on the debit card and still be charged the disconnect fee. The next day I was told that because of my situation that a payment arrangement could not be made but they would put a note on file not to shut off phone until Saturday with promise to make both payments. On 12-13-2012, two days later the phones were shut off and the manager stated he was sorry I was "lied" to but there was nothing he could do. So, as of 10:00 am this morning we have 3 patients that cannot contact us if they needed transportation to our office and have not shown up for their therapy sessions. I understand that AT&T needs to be paid for allowing us to have service with them.

That is a given! But the unprofessional and non-customer service related way the "managers" have handled this situation is unforgiveable! If anyone one of the 3 patients are in distress and can not reach us at this time - it is unforgiveable! If the rep had not "lied" to me I would have had time to contact all patients for this weeks therapy and warn them that our phone service would not be available until Saturday and other arrangements would have been made!

I am absolutely astounded how AT&T management after all of these years and all of the thousands of dollars are business has spent with AT&T decided to punish us. This is another example of how our country has lost empathy for the "little people" and "poor people" who are paying their taxes and working to help underprivelaged citizens.

Although we are late at times we pay the extra fees for the honor of your phone service and ALWAYS make our payments and fees. Our business is very sorry that we have caused your multi-million dollar business difficulty. And, I would like anyone who gives a damn (I'm positive this will not be read or it will be read and thrown in the shredder) to know that as a small, disadvantaged, minority business that is just making it day to day never turns away a patient who cannot pay today, but can pay in the near future. Our patients are not just a number, they are human beings and we have empathy. Sorry for taking up your time with our trivial issue with your company! Sincerely, Gina Fiferman.

40

I am really screwed. I admit it was my fault but I sent my credit card payment to my closed AT&T account. It was a huge amount of money and I thought it would bounce back. WRONG. It was placed in some black hole account in the middle of nowhere where I have to dig and stratch to even get them to acknowledge they have my money. I have talked to 15 different people at AT&T and not one of them cares or if they pretend to care, they won't do anything about it.

I have had three people promise to call me back and not one person did. I can eventually get through to accounts receivable but they cannot connect to what ever black hole AT&T customer service department has my money. The best I have heard is hold my breath and wait for a check in three weeks. I cannot believe that this is the way a company would treat someone. IT IS MY MONEY and they have it by accident. I have friends who have done the same thing without all the hassel.

When I said it was AT&T I had each person say "you are screwed". Yes I tried to reverse it through my bank when it happened. Yes I called AT&T immediately (within 30 minutes) of them getting my money. That was over a week ago and it took this long just to locate it. In the meantime I have beeen insulted, disregarded, bounced around and forced to jump through hoops to get my almost $3000 back.

I am a single mom that works for a non-profit. This was to pay off my daughters tuition and they can't cut me a break and give me an acutal person to talk to that might help me out or care about the fact that I am paniced that I will never see my money again. The next step is an attorney.

WHAT EVER YOU DO DO NOT SIGN UP WITH AT&T

20

I was interested in having the U-verse with AT and T . They had schedule a technician to arrive . They did not . I tried to check my status on line and it was not available . On the day they did not show up , I called at and t . After passing me around several departments , they told me that for some reason , my account was cancelled .They had schedule me for another date one month later . This time they showed up however , they said they could not install the services for a box of some sort is missing .

Attempt #3 came when a rep was going around out building saying that they had install the box needed due to the demand of people . For this attempt , i took a day off. Guess what the technician did not show up again ! and when i got a hold of someone they told me that they could not install u-verse for there was a part missing ! AND check this out , before i could get a hold of someone , i check my status online and it states that my installation date was scheduled for dec. 31 , 2036 !

I ordered Uverse TV back in October. They have been out to install a total of 6 times. Each time it is the same story, the other department did not do what was needed. This company is totally disjointed and has absolutely no regard for their customers. There sales and product offerings are a scam. I would recommend that no one do business with AT&T as they can not be trusted and are totally out of control. If I had the opportunity I would divest all service with AT&T. This is what happens when a company approaches a monopoly in a particular area. Sound familiar?

I had saved all my documents to prove such even happened.

40

I submitted an issue on Saturday which finally after 7 months a ticket was created. I was told someone will follow up today (wed). I called the tech support department to find out, and the person who answered the call stated she has no information. i asked her to contact the department that is working on this ticket and she said she has no way of contacting them. Understand, i've been going through the same issue for 7 months and changed out the phone 3 times and got 2 new sim cards. It was obvious she was reading her dialog book, so i asked to speak to her manager. Her manager would not come to the phone and delivered the same message this woman just gave me which was they have no way of contacting this 2nd tier department. I asked for this manager's name and id number and the woman said it was against policy to give out such information. How is anyone going to submit a complaint or a compliment if basic information cannot be handed out? The only information I was given was this manager's name (who refused to get on the phone) is Christina.

I ask you this: How does such a large company not be accessible to different departments? Why is it that the wireless customer service department have the worst employees who does not or cannot assist? Why is it that the wireless customer service department have under trained and rude employees?

Don't tell me that the day isn't over. There is 2 hours left in business hours. Again, 7 months of the same issue and it's taking AT&T this long to TRY and assist me?

40

I recieved a call from an AT&T business representative back in May. He was calling to see if I wanted to add AT&T Office Reach to one of our phone lines because of the person using it making so many 411 calls. He told me that if I added this service it would cost $5 a month as opposed to the $20 or more that was being charged in 411 calls. I told him I would have to ask my administrator and would get back in touch with him.
After I let him know he could add it, he said it would take 1 week for it to be fully functional. I said that was fine. Waited for the next bill to come, it hadn't been added. Giving him the benefit of the doubt ,I waited once more for the next bill, since I had spoken to him close to the end of the last billing cycle. Thinking that it would show up on this bill. It still had not been added after 2 months. So I sent him another email asking him why this service had not been added, and he said he would get it added for me. So I wait another 2 months, it still has not been added. I then send yet another email, telling him that this service needed to be added immediately and we were not paying the current bill until it was handled. He said he would get it added ASAP and would see about getting us a credit.
Next bill comes, Office Reach still has not been added and we only recieved a credit for 1 411 call ($1.99). I send him another email telling him how rediculous this was and asked how hard it could possibly be to get this added. By this time we should have been paying $5 a month for Office Reach and had already paid close to $100 in 411 calls. I told him that we didn't feel we should have to pay for these since it was a error on his end. He said he would try to get this service added and would see about getting us a credit, but it would take a week to get it done because he was on vacation. I sent another email to him last week to see where he was on getting this added, and got no response. I sent a final email to a sales rep. yesterday to see about getting this added and asked how to file a complaint. Got a response within a few hours that it was being added and would take 7-9 days for it to be fully provisioned, but no response on a complaints department. We'll se if this actually gets added. But it is rediculous that it took 7 months to get anywhere with this. I have kept a copy of all emails sent and recieved. There needs to be something done about this guy!

20

My complaint is with the ATT store where I purchased it. 1521 Olympic Blvd. in Walnut Creek, CA. I went in to purchase a new cell phone. They told me that if I went wireless with my HOME phone that it would be cheaper - 15.00 CHEAPER. Also told me that I would maintain all the phone services...caller id etc., the metro plan etc. All this was not true. There was no caller ID and the wireless was costing me 6.00 MORE per month. I immediatly went back to the store with the wireless router and told them they misled me and to put EVERYTHING (phone and internet) back to its original state. I was 10 days without phone service and had to use a hotspot for my internet connection which was very spotty. They assured me over and over all would be taken care of and would also take care of any extra charges - so far the extra charges are 145.00 but haven't received all the bills yet. So now I have two internet connections and being charged for both. I have emailed them repeatedly and left messages with the manager and the case worker assigned to my case. NO ONE has responded in over 1 week. I told them yesterday 12.15.12 they had 24 hours to get back to me before I file a complaint. They did not live up to what they said they would do and I am left hanging with the mess and the cost. I also asked them for compensation for this whole thing and received NOTHING. I need them to fix EVERYTHING and take care of EVERY BILL that I have incurred.

20

I handle all the cell phones for our company and called to place an order for a new phone on our account as I always do. The phone we wished to purchase was on back order however they checked and a store 30 minutes away had it in stock and they told me it would be best to go to the store to purchase it, that all I would need was my drivers license. I went into the AT&T store with our company bill and was told they could not talk to me because I was not listed as the administrator on the account. The assistant manager, Debbie was very short with me and did not want to listen to the fact that I was told to come there by the person I tried to order with over the phone. I then walked outside called the number on my bill and had myself placed as the administrator on the account to be able to purchase a new phone for a new employee. When I went back into the store she would not even look at me however the manger, Sean was very nice and very helpful. However, now a week later an employee that does not have his name listed anywhere on our billing and does not have access to our billing went into the same store and was given not only the total that we pay monthly but what we pay for on the business account. It looks to me like there are different policies for different people and that the policy should all be the same for everyone. I was already mad it took over an hour at the store because of their "policy" and now to find out the "policy" is not for everyone across the board is even more fustrating.

20

I want to complaint about stonetown store in San Francisco I went there today 11/01/2012 to activate my iphone 5 first when i got there the young lady by the door stop me to redgister may name for waiting list and she asked me where did i buy this phone look like interigating me so I told her nicely I got my phone by mail so I told her about her customer service she didn't like it so after a while when the tech person arrived he approched very rude like (wise guys) and he asked me why i didn't activate my phone on like which i didn't know and during to activating I nicely ask are you guys busy these days he repied very rude with customer like you we are very busy that was really rude this is in my mind all day I think thats why they are there for if they don't want to do any thing any body could work there and I think the tech and the lady on front were related to each other so this people need to talk if will let go they think they can do any thing and no one watching them.

60

My son's I-phone was stolen by one of his friends so I filed an insurance claim. Before the replacement I-phone arrived his orginal phone was returned. Therefore, I contacted AT&T and told them I no longer needed the replacement phone. They said no problem, open the package and place the return address on the box and mail back to the return address.
As I did not need the replacement phone I did not even open the package with the phone rather, I sent the entire package to the return address. Then a few weeks later I received a bill from AT&T Wireless for the deductible of $199.00 even though the replacement phone had been returned the same day it arrived.
I thought the matter was settled however AT&T continued to bill me for the insurance deductible even though the replacement phone had been returned. I called them several times and they said the never received the phone. Lately, the said the phone returned did not match the serial number of the phone sent.
Bottom line, they have my $199.00 and the replacement phone plus I was informed that they could not and would not send me a replacement phone nor would they credit me my $199.00 paid.
These guys are celluar predators. They even harrassed me several times and told me they would cut of my service and report me to a credit agency.
AT&T stinks!

40

I went ATT to ask about my bill, one of the sales consultants had bad manners and he looked impatient. I am very dissatisfied with his assist.

His name is: Derek , Job title: Sales consultant Date: 02/25/2013, about 6:15 P.M.

Store location: 5180 Stevens Creek Blvd #30, San Jose, CA

40

I was recently paying 24 dollars a month for unlimited internet when I received a charged for over usage. That's when I found out that a limited had been placed on Att internet usage so now I have to pay extra a month or limit myself and family to use the internet less. So I shoped around for better deals and got unlimited internet plus almost 4 times better speed with Time Warner Cable for 29.99 a month with no contract. So I called in today to cancel my sevices with Att and now I'm being told that I had agreed to a 12 month contract and have to pay a early termination fee when I wasn't made aware that I was in a contract.

I have been with them for 5 year now and was always month to month but now that I want to cancel they come up with this they have always changed up my pricing to end up paying more and I had always complaind and got it fixed and always spoke well of my service and how willing they were to help but now I don't think so highly of them. So be on the look out and don't get trapped like I did now they tell me that there is nothing they can do about it that the representative I had spoken to should have made me aware of a contract which he didn't and that since August the cap was put on internet usage which they also did not make me aware until I got this months bill.

So I am very dissapointed with Att and their costumer service representatives.

60

Called cuts.service to cancel service was transferred to a specialist which talked me into a plan that give me and my husband one smt.phone and one simple phone which would be used for simply talk only. Was told to go to cos o or wallmart to get the second phone cheaper I agreed to a 66.00 plan monthly price for everything.

Went to store was told by a agent zach in store on 2nd st. Hickory that I was lied to my plan going to cost 85.00 per nth without the second phone told me to call cuts set to get fixed was assured that I could go back to orig plan if I wanted called cuts serv switched to spec.agent again and was told my plan was going to cost me 109.00 per mth to my shock I asked to cancel the acc. Was then told locked into 2nd acc.could not drop eventhough was told had 14 days to cancel from the delivery date of the phone.

I asked to speak to a manager was told no manager could help me had to go to this site and make a complaint.been with t-mobile for years even stayed eventhough no phone and up grade without changing plan I feel like I have been treated like an edit like I don't know what I was told and definitely not the case well educ and worked for AT&T. Cuts serv for years know exactly how thing work I was cheated and definitely lied to.i have always stood up for t-mobile look what I get for it.

I hope my faith will not be completely broken I hope this mistake can be fixed and faith restored.I tried to talk to Bridgette to rectify the problem did not get anything from her buti have to keep the contract even though was told have 14 days to change back. U probably get all time I have not lied please help, if I could afford would love to keep things as is just not an option layer off work cannot afford. I know you're company has not built on lies and deciet, Please help you"re loyal customer,cantwait to hear from you.

60

I have been w/ATT for morethan 10yrs,family plan,I helped my cousins family to get their own family plan w/ATT using my account info.I had 5 lines on my old account, and my cousin who had her 3 cell phone on my other new account for less than 2yrs.1 line is addressed to my house ( the old account ) and the newest account to my cousin's address, we pay separately.I had her oldest daughter cell bill come to my house and my daughter in law's cell phone bill go to her house. So we went to ATT sales office here in Forest Dr. Columbia , SC. we were told, my 1st account where my cousin's daughter cell phone bill goes,is very old,while my the other account is very new , the only way to swap the 2 cell phone billing address is to have my old account be current, updated. We asked if there were charges involved , the representative said no, we are just making your account curent, swapping the cell numbers and the mailing address for the bills. All the transaction happened at the store, we were not told of any charges , no bills nor new written agreement signed nor given. As I called ATT tonight to inquire about adding new line , I was told I owe ATT more than 400.00 dollars due to having new account, that i have dropped my old account and I have to call the collection agency to settle the money . This is not true , all we did was transferred one line to the other address and another line to my address for billing purposes due to my daughter in law living w/ us, and my cousins daughter living w/ her mothers address. The ATT representative was so unprofessional,RUDE,her name "Rebecca Quillan"( not sure last name)",she did not let me explain,she called me " impostor" when I told her I did speak w/ ATT rep so many times , but nothing in reference to this. They said I dropped all my 5 cell phone lines to get a new account and i am now getting penalized for dropping all my lines.We still have the same cell #'s,plan

60

Been waiting over a month and nobody can or will help me get a phone that I want. And it's just a talk and text phone. No internet! I am sick and tired of people not wanting to help valued customers. Been with ATT since 2006 and this is the worst I have been treated. Called 6 stores and nobody had the LG xpression. One store found and got it in 48 hours but I couldn't pick it up right away, I WORK! But they refused to hold it over 24 hours after I've waited over a month! This is customer service? I tried calling to order it online and nobody knew how to do it online. I was on the phone with them for over 30 minutes because they could'nt figure out why I could'nt get the discounted price. After being transferred to different people and being put on hold numerous times. I finally got pissed and hung up. They were nice but not trained properly. I am starting to shop around for a different carrier. I'm done fighting and nobody seems to care or want to help.

20

We have been receiving an average of 3 calls per day to our home phone. The caller ID identifies the caller as ATT. The number is 512-518-6962. I have answered the call and so has my wife on two different occasions and asked them not to call back. The caller identified herself as AT&T long distance service, trying to get us to switch our long distance plan. We have cellular phones and have no use for a long distance plan. I want the harrasment to stop. If something is not done, we will be looking at changing providers for our cell phones, home phone and internet service.

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